Brake Masters Reviews

BRAKE MASTERS MADE ME PAY OVER $2,000 FOR THEM FIX SOMETHING THAT THEY BROKE!!! Brake Masters refuses to fix their mistakes, and will charge you twice to fix something they broke!! Their customer service will ignore you for days, weeks, and do everything they can to avoid paying for damages they caused.. I've actually gotten very good repair services, and they have some great mechanics, but the mid-level management is disgraceful.. Their answering machine tells you not to call them more than once, but yet I've been waiting for over a week just for a phone call, and STILL NO CALL.. They did a $1500 cam related repair less than 3,000 miles ago, then I started having problems.. A Honda dealership tech directly blames the substandard repair that has been done by brake master as the cause of the cam and timing chain damage that I had at a result..

Rude Customer Service: Rene ** lied to my face telling me the check engine light was already there, he was dismissive, rude, or unprofessional, told me to just keep driving. Brake Masters has Issues with honoring service when they make mistakes. When they flooded the Catalytic Convert it radiated for about 60 seconds, I stood up in concern I knew they had fried a sensor. You can check the surveillance cameras in the lobby, I was watching the entire time. This mistake will cost me 711.62 more than the original repair, that is why I requested a full refund. According to the Nissan dealership they don't sell Catalytic Converters anymore. There is more paper work on the way.

On April 28, 2025, Brake Masters performed control arm replacement on my vehicle. It was later confirmed by another Brake Masters location that critical control arm fasteners (nuts) were missing following the installation. This represents a serious safety violation and deviation from accepted automotive repair standards, creating a risk of suspension failure and loss of vehicle control.

BEWARE!!! This company is a scam!!! The corporate office doesn't care about their customers, call Christian there and hear it for yourself. The guy has no clue and supports the store managers taking cash under the table and issuing no receipts for the work you paid for, this is a common practice they condone especially in Albuquerque!

I highly recommend Brake Masters to anyone in need of reliable and trustworthy automotive services. Their exceptional service, expertise, and dedication to customer satisfaction have earned my trust and loyalty...

My name is Rochelle, and recently I was experiencing shaking and knocking when I turn on my car and while Driving, unusual, decided to take my car in to have it checked out. I always go to Brake Masters because they always fit me in when I call, one of the technicians Josh and I drove my car and he was explaining every detail based on his professional opinion, since there was no lights on the dash, he waited to do a complete and thorough inspection before he told me what the problem could be, we got back to the shop putting my car up on what they call a Lyft to finish evaluating my car, so he came to the conclusion that I needed motor mounts, struts and a good flush, and also changed my oil.

Never again. I had an appointment which apparently means nothing. Only one other customer who was there for over an hour getting his oil changed. 4 people in the shop, one sitting down and the other 3 standing around talking. So after 45 minutes I left, this place is a joke with, I presume, no management.

When you're in trouble and need emergency assistance with your vehicle, these are your mechanics. I broke my truck good while off-road and limped into Flagstaff from deep in the backcountry at 22mph. I'm an old guy who drew one of only five bowhunting tags for pronghorn in GMU11M (the area around Flagstaff) and here I am on opening day looking for someone to work on my truck. Juan ** tells me to bring straight in and then tag-teams my truck with Oscar ** and Robert **, getting my truck repaired in only 2 hours. I'm on the road just after 10am and on the hunt. These guys understood how rare my tag was and went above & beyond to get me back in the field...I will never forget it. Brake Masters sets the customer care bar so high, other auto shops need to charter a plane just to see it.

On July 18, 2023 I made an appointment to have my Air Conditioning fixed at 8AM. By 3PM nothing was touched and that was left to bake outside in 114 heat, even though I had screen protectors. Very sad.

They left the clipboard attached to my hood, which could have caused a big accident. I called the corporate office and the manager at Brake Masters and all they said was sorry and that errors happen. Also that the error did not cause an accident and what did they want them to do about it?

I paid $386.40 after using a coupon. Two days later my check engine light came back on. I called and was told by Blake they could fix it. I brought it back in. After an hour Josh told me I needed to take it to a dealership as they didn't have the equipment to calibrate it and the sensors need calibration. I was refused a refund and when I question why I hadn't been told about the calibration, Josh walked away without answering.

Absolutely terrible company to deal with, had brakes put on 8 months ago for almost $900 and they are apparently bad (though I had brakes on other vehicles for years with no issues). NOW they want $230 to fix, spoke very calmly to Lee the district manager and he ended up yelling at me getting very frustrated and completely unable to do anything for me. Then spoke to Tim the boss and he's essentially refusing to do anything. DO NOT DO BUSINESS with these people ever, they do not care for the customer, and their warranty is essentially worthless at 1 year 12k miles.

My whole family has been doing business with Brake Masters for YEARS. Until today at least. At store 206, (West Side/Cromo) I had the worst experience with Fernie. I did bring up to his attention a small matter which he escalated, all in front of another employee and another customer, which made the situation quite embarrassing. On my last visit, when I went to wash my car after my service, I realized my tire air valve caps were switched out for cheap silver ones. I decided to bring it up this time, not even to ask for a replacement, but merely acknowledging the employee. At this point, Fernie started raising his voice and directly calling me a liar, saying that that did not happen at **his** shop and to not be accusing them of things like that. He then kept interrupting me to ask in a very derogatory tone if I wanted to leave my car or not.

This is the BEST shop in Tucson! 100% quality, sincere customer service and work ethics focus. My restored Miata is so much better after having work done here. Wish I found them sooner. The management and staff are honest, caring, dedicated. Go here for all types of service. You will be very, very glad you did. Bobby leads his team with his skillful, honest approach, and the tenor and work quality are duly reflected therefrom. Truly great shop!

Brake Masters (Oracle Rd) branch, ZERO star after 3 weeks AC stopped working, been to the store back and forth without being able to fix it, finally he sent me to other location (Campbell/Broadway) where it was fixed for 2 weeks, was on the high way, close to Globe, middle of nowhere where the car stopped working and smoke coming out of the motor. Towed the car to the mechanic and he said one of the clamp hose wasn’t tight well during changing the AC kit that cost nearly $1500.. They even filled the radiator with regular water, they didn’t bother to fill it with coolant!!! Paid another $360 and was lucky that I didn’t lose the whole motor. I’ll make sure to write review on BBB and Yelp to advise people to stay away from that store! Very dissatisfied. :(

Brake Masters Bullhead City AZ provided me a 10 am appointment on January 14, 2020. I arrived early, and was not allowed service until 12:15 pm, two hours + after my scheduled appointment. It took them all of 15 min. to complete the alignment on my car, after which I received a bill of $90.00. No compensation for my wait time was offered. Poor public relations move on their part. They have lost me as a customer and I will make sure I pass this experience on to all my friends and associates. Clean up your act Brake Masters!

The employees that work at the store on 22nd and Kolb in Tucson, AZ are the greatest!!!! I came in just before Christmas and they helped me with my Jeep Liberty and helped me save money. I will only come to this Brake Masters in the future for my mechanical needs!!!

Brake Masters #228 located on 1714 W Speedway, Tucson, AZ., has a 10+ stars on service rating from me! I went there to have my oil changed and they went beyond the change of oil. They checked my car and took care of me on a power steering link I had on my car. The manager was really awesome and gave me a break. I really appreciated that kind of service. Not many people would offer to give me a break when I needed it the most. I am now a loyal customer to Brake Masters! I recommend to go to this location, you will not be disappointed. :)

Rating 2/11/2019. BUYER BEWARE. America's Tire Store in Riverside mounted four new tires on my Hyundai at 50,000 miles and recommended an alignment. I trust America's Tire and they provided a discount coupon for Brake Masters in Riverside. Brake Masters claimed that my camber bolts needed replacement at 50,000 miles and stated this was not a manufacture replacement item. I was in disbelief but thought them trustworthy. Turns out that Hyundai does not have a problem with these bolts but would replace them if they were required. DO NOT BELIEVE BRAKE MASTERS. Take your car to your dealer if still in warranty. Get a second opinion.

As an older woman and recently widowed I wanted to be proactive with my vehicle. I used a coupon for an oil change at Brake Masters on Southern and they suggested my fluids be flushed and my brakes done, $360. I declined saying Christmas is a hard time to find extra money. I brought the truck home, planning on taking it to the mountains on Friday. Friday morning when I loaded the truck there was oil everywhere on the driveway. I called the shop and they told me to bring it in. They informed me I needed a $225.00 valve cover gasket installed. I declined and instead my mechanic came to my house, drove the truck to the car wash and the next day no oil on ground! A week later no leak! Be careful out there girls and steer clear of this one! No satisfaction from the manager, who basically said not possible.

Improperly installed aftermarket right front CV Boot and axle damaging transmission seal; leaking transmission fluid since installation. Work and parts purportedly under warranty yet Steve ** refused to honor warranty and repair damaged transmission seal. Messing with the car also damaged the starter and A.C. Delco Battery under warranty refuses to replace though reading shows 377/500 needs to be replaced. Messed with alarm system causing short and fuses to fail. Had to have alarm system removed by Toyota Dealer at additional cost to customer $200 as well as vehicle having to be towed to Toyota Dealer.

I went into a Brake Masters location in Glendale, AZ last weekend. I had an appointment at 7:45 am and they didn't even get my vehicle into a bay for 1 1/2 hours. Then I didn't even get out of there until about 10:15. I was pretty pissed about that, especially since it was just for a brake check! Then they tell me that I need front and rear brakes, shoes and pads only, and with all their add on, shop fees and taxes it was going to cost $437.00. Pretty outrageous, don't you think?

The Brake Masters on Tropicana in Las Vegas needs to be shut down. The mechanics that work there do not know what they are doing. Took my vehicle and paid almost 900. And it has cost me more time and money. Finally they had it towed to the dealership where they fixed the issues that Brake Masters had created. The district manager has dragged his feet and only fixed half the problem.

I am a full-time RVer and needed rear pads on my Jeep. As an out-of-town person I had to rely on internet reviews to select the business that I was going to trust this repair to. I selected Brake Masters located at 1935 E. Broadway Blvd. I have to say that ** the manager and his staff were wonderful. They displayed total professionalism and care in taking care of my jeep. ** honored the online coupon even though I was unable to print it out. They were efficient and did an excellent job. They educated me about my particular braking needs and didn't try to sell me anything that I didn't need. I don't know if I will ever be back in the Tucson area, but if I am and if I need brake work done I will not hesitate to return to this location.

Refusal to address, repair, replace defective part/work - Brake Masters stated need to replace right front CV boot and front axle. Work performed March, 2016. Work warranted. Notice leaks on drive where no leak existed previously. Returned monthly to have the leaked checked. Told there is no problem. Refused to check further, address the issue and resolve complaint. Managers change on a frequent basis. Rude, disrespectful, condescending, insulting, blame customer, fail to keep accurate records required by CarFax. Now having to replace transmission fluid due to seal problem created by front axle repair. Brake Masters created a problem and refuses to repair per warranty. Will cost $350+ to have the work redone properly at another repair service company.