Brake Masters Reviews

BRAKE MASTERS MADE ME PAY OVER $2,000 FOR THEM FIX SOMETHING THAT THEY BROKE!!! Brake Masters refuses to fix their mistakes, and will charge you twice to fix something they broke!! Their customer service will ignore you for days, weeks, and do everything they can to avoid paying for damages they caused.. I've actually gotten very good repair services, and they have some great mechanics, but the mid-level management is disgraceful.. Their answering machine tells you not to call them more than once, but yet I've been waiting for over a week just for a phone call, and STILL NO CALL.. They did a $1500 cam related repair less than 3,000 miles ago, then I started having problems.. A Honda dealership tech directly blames the substandard repair that has been done by brake master as the cause of the cam and timing chain damage that I had at a result..

Rude Customer Service: Rene ** lied to my face telling me the check engine light was already there, he was dismissive, rude, or unprofessional, told me to just keep driving. Brake Masters has Issues with honoring service when they make mistakes. When they flooded the Catalytic Convert it radiated for about 60 seconds, I stood up in concern I knew they had fried a sensor. You can check the surveillance cameras in the lobby, I was watching the entire time. This mistake will cost me 711.62 more than the original repair, that is why I requested a full refund. According to the Nissan dealership they don't sell Catalytic Converters anymore. There is more paper work on the way.

On April 28, 2025, Brake Masters performed control arm replacement on my vehicle. It was later confirmed by another Brake Masters location that critical control arm fasteners (nuts) were missing following the installation. This represents a serious safety violation and deviation from accepted automotive repair standards, creating a risk of suspension failure and loss of vehicle control.

BEWARE!!! This company is a scam!!! The corporate office doesn't care about their customers, call Christian there and hear it for yourself. The guy has no clue and supports the store managers taking cash under the table and issuing no receipts for the work you paid for, this is a common practice they condone especially in Albuquerque!

I highly recommend Brake Masters to anyone in need of reliable and trustworthy automotive services. Their exceptional service, expertise, and dedication to customer satisfaction have earned my trust and loyalty...

My name is Rochelle, and recently I was experiencing shaking and knocking when I turn on my car and while Driving, unusual, decided to take my car in to have it checked out. I always go to Brake Masters because they always fit me in when I call, one of the technicians Josh and I drove my car and he was explaining every detail based on his professional opinion, since there was no lights on the dash, he waited to do a complete and thorough inspection before he told me what the problem could be, we got back to the shop putting my car up on what they call a Lyft to finish evaluating my car, so he came to the conclusion that I needed motor mounts, struts and a good flush, and also changed my oil.

Never again. I had an appointment which apparently means nothing. Only one other customer who was there for over an hour getting his oil changed. 4 people in the shop, one sitting down and the other 3 standing around talking. So after 45 minutes I left, this place is a joke with, I presume, no management.

When you're in trouble and need emergency assistance with your vehicle, these are your mechanics. I broke my truck good while off-road and limped into Flagstaff from deep in the backcountry at 22mph. I'm an old guy who drew one of only five bowhunting tags for pronghorn in GMU11M (the area around Flagstaff) and here I am on opening day looking for someone to work on my truck. Juan ** tells me to bring straight in and then tag-teams my truck with Oscar ** and Robert **, getting my truck repaired in only 2 hours. I'm on the road just after 10am and on the hunt. These guys understood how rare my tag was and went above & beyond to get me back in the field...I will never forget it. Brake Masters sets the customer care bar so high, other auto shops need to charter a plane just to see it.

On July 18, 2023 I made an appointment to have my Air Conditioning fixed at 8AM. By 3PM nothing was touched and that was left to bake outside in 114 heat, even though I had screen protectors. Very sad.

They left the clipboard attached to my hood, which could have caused a big accident. I called the corporate office and the manager at Brake Masters and all they said was sorry and that errors happen. Also that the error did not cause an accident and what did they want them to do about it?