Protective Asset Protection Reviews

Updated 08/02/2022: In my last update on July 31/Aug 1, I mentioned I had no idea how I could attach an update to what I originally wrote on July 18, 2022. I see someone from Consumer Affairs had to actually read what I wrote because now the two are merged although I was not notified of it as I was notified when my first post was accepted. I am not sure if there is a way to actually delete a comment if, for example, one was posted that was discovered to be in error. So to start, I give koodoos to whomever did not hold back my update and manually merged the two. This one on Tuesday, Aug. 2nd, is my third part of this.

There is no worse company than this one. After 3 repair facility, 3 estimate, thousand dollars spent on reports, car rental, lost workdays, 4 months just waiting for an opinion from an inspector who asked to do burn tests, pictures, videos and then ask for the teardown. After the teardown, the car was stopped for another 4 weeks for AUL Corporation to deny the claim.

The experience with AUL Corp was very good. I had an old car, so I had a lot of repairs. I also had to spend money so it didn't cover everything, but it was better than nothing. It helped out and did what it could do. An improvement could be if they honored a yearly oil change. Other than that, they were wonderful. They had a lot of places I can take my car if I chose to. But I stayed with one person. They were very good.

I had a dead battery and the starter of my car went bad. I had the work done and they sent me a check. They only took off $100 which is the deductible. The way they sent me that check, I was surprised. I didn't think I was gonna get anything. The only thing was it took me a little time to get a hold of them.

Purchased the extended warranty from company engine went out one month later and was told that they would not cover it, I was told that it was my fault and would not honor the contract. Attempted to get refunded for warranty and went through a hard time was not fully refunded for, I know the car was an older car that was the reason the warranty was purchased. Horrible experience.

The rep who helped me sign up was fine. Their cost is comparable to others.

The proper order for replacement was not available to me on your website. However, I have submitted one of the repairs preceding the replacement which should have been done outright but due to the arcane manner in which a repair has to be vetted, I had to pay for repairs that would not have had to be done had the engine replacement been done at first. The ability to contact anyone or receive a response is at best poor.

I filed two claims. I had to have new injectors put in at a GMC dealer. The dealer said the AUL representative had just walked out the door when I came in with injector problem. He said they deal with them all the time. The second time, I had a hub go out. My mechanic had dealt with other car warranties, but he didn't want to do it. I gave him AUL's number and he said said it was no problem. I get calls all the time about the warranty stuff. There are scammers but AUL is not. It's a legit company and I'm glad I did it. Because my vehicle's a diesel and they're expensive to fix.

Everything that I had under warranty was repaired with no problem, and customer service was excellent. And if I paid for services before I contacted AUL they reimbursed me my money without no hesitation. I would definitely refer a family friend to them.

I had to pay out of pocket for the storage fee. Because I was in Buffalo, and the car was towed to a shop off the expressway. But AUL Corp reimbursed me for my towing. I will refer them.

When I took my car in for the valve cover, I was shocked. I didn't know I have to put a lot of money down for the repairs. I thought it was 100 and then they’d take care of the rest, but no.

On 1/31/2022 I had my car towed to the nearest and efficient dealership Jimmy the Boxer service repair shop after it shut off on my fiance and child in the middle of the highway. The repair shop has broke down the vehicle to get the diagnosis to send to AUL and order the Motor. After a week AUL representative told Jimmy the Boxer repair department they're not paying and I can't have my car fixed there and I have to send my vehicle to the small dealership I brought it from that doesn't have a real service shop. Nobody has called me from AUL therefore, I had to call several times. One agent Destiny told me of living within 60 miles can't get it fixed at no other shop only at dealership where it came from. I told her first I don't live within 60 miles and it's doesn't state that on my extended Warranty Contact. Also, the dealership where I brought the car doesn't have a real repair shop. It was a small dealership located in a small area at a Mitsubishi Dealership.

AUL Corp was awesome. Everything went smoothly on their end. But one thing that can be improved is that they talk to me when they talk to the places working on my vehicle. Because I had no idea. I trusted that the guy was legit, but he wasn't. And touching base with me, because he told me one thing, then I would call AUL and they would tell me something else. I found out something different in the end from AUL. Please communicate with the customers regarding what they are doing with the company or with the company that is doing the work because those people are getting away with some shady stuff and customers are paying for it out of the insurance thing. I hate to see that because good customers end up losing money in the end because shady mechanical companies are doing stuff and they end up taking the downside of it. Had I known some things, I would have gone somewhere else.

Bought this plan for a newly purchased vehicle, had the truck barely 3 month, threw a SES light. I was sold this as an extended warranty, upon taking truck to certified dealer all issues were denied, one was emission related, nothing with the emission system is covered, know this before you even think about getting this warranty. I also had a camera control module go bad, refused to cover it, due to the fact the manufacturer calls it a camera, yet I can’t just install it as it needs to be programmed and then once programmed calibrated to the vehicle. Useless warranty, customer service is pointless as the first person I talked to got me worked up, only to transfer me to her supervisor, to talk down to me, that I don’t know how to read a contract. Buyer beware, as to see your contract, as many items aren’t covered, which makes this a money grab.

I paid $2,600.00 for this warranty because they said it would cover my engine. FOUR times I called them and FOUR times they told me my engine WAS covered. Each time I had service to be done, they told the Service people my engine was NOT covered. My check engine light came on and was diagnosed as having misfires, requiring the piston rings to be re-ringed: DENIED. EVEN THOUGH IT SAYS IN MY PAPERWORK, THAT MY ENGINE WAS COVERED AND THERE IS NO EXCLUSION FOR MY ENGINE. AUL Warranties are a JOKE. MY vehicle is still not fixed. I am so far past disgusted it is NOT FUNNY. I WANT MY ENGINE REPAIRED or REPLACED (Which would be the cheapest thing to do). I WANT AUL TO HONOR THE WARRANTY THAT I PAID FOR. (SILVER). $2,600.00 is a lot of money to pay for a warranty that DOESN'T COVER THINGS THAT IT STATES THAT IT DOES COVER. I FEEL CHEATED. Most of all I DETEST LIARS.

For people who are gonna buy a car, it's always good to have a warranty, which is AUL. Having one is very helpful for your pockets and with the payment you're making, it's worth it because you never know. One day, you're going to have big car issues, and with this, you are covered. When you're trying to make a claim, you have to wait a bit longer, but other than that, it's fine. The package I chose covers everything. I already had some issues with the car and made a claim, and they said, "No, it was covered." I like the warranty so far. I also like the fact that AUL gave an option where I don't have to pay a co-pay, and when I call, the people are very helpful.

As far as we know, our mechanic received his payment per your insurance company. Everything seemed to go very smoothly. Thank you for your help. I will remember to read the coverage details very closely if I ever have a reason to use your company again. Mike and Nancy **

7 weeks to give ok for work. Then the bad motor was just patched. Rip OFF. Multiple lifters crushed. Think the cam and push rod are good. Not. Now new lifters old cam. You ruined the motor. This destroys the camZABY.

I was gonna get the clutch looked at. But when the car was all apart, we were able to get the mechanic that was fixing it through AUL to put in the clutch. So all we had to do is the oil changes and I did that myself. AUL really helped me out. At first, I was freaked out. But after getting it all through, I'm completely satisfied with them helping me through the process.

2010 Chrysler Town & Country, warranty through AUL. I bought my car 9 months ago, and it needs a new engine. I keep it up to date on fluid changes. When something needs work, I do it as soon as I am able to. I've had to pay for 3 repairs out of pocket already. Now it needs a whole new engine, and AUL is refusing to cover it.

AUL Corp is great. Signup was easy and it has paid off. We've had to use them once and the claims process was simple. The certified mechanic made a couple calls and did that for me. I'm 100% satisfied.

The power switch on my window wasn't working. So I called AUL and they got me in right away and fixed it. Everything went good. I was very pleased. I'm very happy with AUL.

I bought a 2011 convertible Mercedes E350. Knowing this was an older car and convertible tops may go bad I purchased the warranty to "cover the roof". Sure enough the roof got stuck, took it to the dealer, and AUL denied the claim. The hydraulic pistons leaked fluid and had to be replaced. The warranty contract specifically says "Seals and Gaskets" are covered. When I talked to AUL they put the part number in and it says convertible motor. And because the claim is denied, rental car coverage is denied. Awful awful. I can only think that this is a SCAM. But why would Mercedes deal with this type of company?

I needed the front axle repaired and everything went very well. It took a minute for the dealer to send in the paper, so I had to pay for the work myself and then AUL reimbursed me. It was really quick.

I have called and tried to have several things addressed on my vehicle. They always find ways to not cover. Was such a waste of money. My Calibers were not properly greased and caused my Rotors and pads to ruin. Because the caliber didn't fail then it isn't covered. It failed in not doing its job by wearing evenly.

Our five-year-old truck is going to be 100,000 miles very soon and we just haven't had to use AUL because we never had major problems at all. But we definitely need it in case something was to go wrong and you can't pay like an engine repair or transmission.

My car was in the shop. It was about a month before AUL would approve the claim for the motor to be put in. By then, I got the car back and we drove it for about four days, and then it tore up again, so it's back in the shop. But overall, AUL has been okay.

My dad is in a car dealership business, so he's aware about the best coverage. When I told him that I needed something that was going to look out for me, he said he had a company that would work for me and he got me AUL Corp. He looked at what the policy would cover in the event something happens and said that they may be my go-to moving forward.

I purchased a 2018 Ford Explorer two years ago in Tennessee. The dealer gave me the extended warranty through AUL for close to $3000. I’ve never had to use it until now. Sunday my APIM went out. Screen and radio won’t work. The vehicle went into limp mode and check engine light came on. I was able to drive it the two miles back to my house at 10mph. Couldn’t call to file a claim until Monday. Was never able to get anyone on the phone Monday and finally got it towed to a Ford place on Tuesday to at least get the ball rolling.

I was not given opportunity to be involved in my vehicle repairs or decisions. Car dealership handled everything. When I asked about details of repairs to my vehicle I didn’t receive any answers to my questions. I still have problems with my car, and at this point I am very unsatisfied.

Needed my air conditioning compressor replaced and a short time later needed the fan replaced. The repairs were covered with no issues or holdups, AUL dealt directly with the repair shop. We're very pleased with the service, would recommend to others.

The dealer sold me the AUL contract and he told me about the specific details like how all the moving parts are covered. My car broke down and I just called someone to tow it up and get me to the dealer. The AUL reps were pretty responsive. I gave the dealer the AUL insurance number and he said that the thing that broke down was not covered. AUL's warranty is okay given the things that are covered. If those break, it's gonna be one hell of a cost so compared to that, the warranty is okay. You should go for AUL if you're buying a used car. For that, I would surely recommend them.

When trying to file a claim the people doing my service said they could not be on hold for the 30 min wait when they called your number. I had to file a claim at a later date but any time I called there was a very long wait also. If you could hire more people to answer phones and process claims that would solve this issue. I am glad that after all is said and done you were able to cover some of the repairs. I probably would not get or recommend the AUL warranty contract again due to the inconvenience we had.

AUL has been extremely easy to deal with when I have had claims. Their customer service is miles above par when it comes to processing repair claims. I have recommended them to countless friends and acquaintances when asked about used car warranty contracts!

When I purchased the plan I asked specifically if it covered sensors, and was told it did. My speed sensor went out causing the ABS, traction control, and trailer breaking light to come on in my '16 GMC Canyon. AUL informed me that this is not covered. Save your money, they will not cover cost. A sensor should not be considered a maintenance wear part like brakes would be.

At first, I was told that there was a bunch of work that I would have to pay for before the warranty would cover anything. But then, AUL said they’d take care of it for me. I paid $1,600 and then a $250 deductible for $3,200 worth of work. The extended warranty was worth the money. So overall, I'm pretty satisfied with it.

I purchased a 2011 Cadillac CTS from Sac River Auto in Davis, CA on April 26, 2021. At the time I purchased the car, I also bought the extended warranty to cover any issues that came up. There is no future start up date listed on this warranty application so no time limitations in my estimation. I took the car to the Cadillac dealership in Chico, CA to get a new fob and have it paired with the car (the one that came with it was in sad shape). Unfortunately, the service engine soon light had come on and I had them go ahead and check it out. They needed to replace a couple of valves that were leaking, and all 4 motor mounts are broken. A $2500 fix.

It was very difficult to deal with both the dealership and AUL. They both wanted to point fingers at each other saying, “We can't do this because it's the other one's problem." I finally ended up having to call and get both of them on with me instead of one call and saying one thing, and then the other call, it saying a different thing. And I'm paying for a warranty. For one, I shouldn't have to worry myself about that. They should be able to work that out between themselves. The warranty process was hard to deal with. I was very dissatisfied with the whole process. But AUL went above and beyond. Because when I bought the truck, the family that I bought it from, they weren't with the gentleman when he purchased the truck. So they didn't hear the dealership say that you had to take it back to the same dealership to have it serviced.

Great warranty! I had quite a few issues with the transmission and was replaced by dealer I purchased from all expenses paid by AUL along with rear axle bearings and seals. Very cooperative and understanding and it was nice to speak with a person when I had questions. This warranty company was a lifesaver!

Thank you so much for everything and taking care of me when my vehicle was in need of repairs. I will recommend AUL to everyone I know that will be purchasing a new vehicle. Thank you once again for everything!

I have purchased several new cars and had extended warranties. This company has proven to be the best warranty company. There is never a hassle about coverage. The representatives are always pleasant and professional. The peace of mind is worth the investment, even if you never have to use it.

There was something between the transmission and the motor and it was leaking. I had to take the car to the shop and they did everything from there. The shop talked to the AUL Corp people. I paid 250 and the shop said the extended warranty paid 250. I paid warranty with my car so I wasn’t happy with that but if somebody needed AUL Corp, I would recommend them. It’s been a good experience.

I thought AUL Corp was going to cover the powertrain. That was the only reason I got it. However, they didn’t cover the whole powertrain. They only covered like 4,000 of my around 9,000 claim.

The transmission went out on my vehicle and the dealership handled all of it including filing the claim with AUL. It was seamless and everything seemed to work real good.

They handled everything good and in a timely manner. All my questions were answered and they paid the shops fairly fast.

Purchased a vehicle early last year. Eventually my driveshaft had to be replaced but I was unaware of the service contract I purchased. When I found out that it would've been eligible. I contacted AUL and was easy to talk to a live person. They just requested a copy of the repair invoice, a snapshot of my current mileage and within 2 weeks, I was refunded the full amount less the $100 deductible. Subsequent repairs to my vehicle was coordinated between the shop and AUL and was always very smooth and no other hidden fees which gave me peace of mind.

I called numerous places and I thought AUL was the best. I knew somebody that has it and they said they were really good, so I chose this company. However, it's more expensive and they wouldn't give me a bumper-to-bumper warranty because of the age of my vehicle. My car was in the shop last month, and it was $1,700 to fix it. They took 1,000 off my total amount and lowered my payments because the warranty did not cover what was wrong with it. That’s cool. They did the best they could, but they don't cover what I need them to cover. My car has been in the shop four times and AUL never covered anything. I almost canceled. It's not that great, but let's hope that if my engine goes out, they cover that.

I took my car to the dealership to have it looked at, upon them looking at my car the dealership called me with what was wrong and an estimate. I mentioned I had AUL and they called them. The adjuster came out promptly and looked at the work that needed to be done and approved it without hassle. I honestly figured I had wasted my money purchasing it, I couldn't be ever so wrong. It was the only time I used it AUL and they took care of my car. They even covered some things that was found after the fact. I highly recommend AUL to anyone buying a car.

Very misleading on what is covered. My whole experience work this car from purchase to your company has McGee very dissatisfied and can't wait to get rid of the car and your company...I would not recommend the dealership or this company to anyone.

The front end was bad on the truck. It needed both sets of ball joints and everything on both sides in the front. I took the truck to the shop and they wrote up the estimate. They contacted AUL and AUL came out and looked at it. They determined what they were gonna pay. They only paid one side, so I'm not happy with it but I can't do anything about that. The mechanic battled with AUL but they wouldn't do it. You can't do one side without doing the other. So, I had no choice but to get it done and it ended up costing me $600. AUL should have paid it all minus my deductible. I was very disappointed. I will not recommend them to anybody but I got it now, so it's paid off and I'm gonna keep it.

AUL Corp replaced my engine when it went out, so I was really satisfied. It was quick. I just had to have all my paperwork in line. They are on a different time frame than I am. I’m on the East Coast, they are West Coast, so that was a little confusing. But other than that, it’s fine. The service is cheap and it's tied into my monthly payments.

I bought the extended warranty when I bought the truck at the dealership. For 100 bucks and make whatever repairs on my vehicle, I've had a few repairs done and it's been well worth the money for me. They've been very good to me.

AUL is good. They cover pretty much everything on the car that's mechanical and every time I have a problem, I get help with it. Two weeks after I got the car, they helped me change the motor that went bad on it. The process is easy. I just drop it off and the shop contacts them. The cost is good too.

They covered many repairs that my car needed. I bought a car that needed way more repairs than the used car dealership lead me to believe. AUL covered many of them. I ended up hitting the dollar max on one of the categories. Not sure if they cover more, but I’m getting rid of the car instead. AUL saved me thousands of dollars.

My car over headed 16 days after I bought it and the dealership told me you guys wouldn’t cover it. So I had to pay for it and they ended up selling my car after I paid 10000$ and they kept my money and sold my car because I couldn’t afford the 2500$ extra they were charging me for the labor and parts to fix my car. I have a baby on the way and that car was for my child and child’s mother. I have contacted the Better Business Bureau and I am going to take this to court.

I had to get a motor for my car, but I need something else done to it. AUL Corp didn't really do what I needed. They just put the motor in there but they didn't fix what the problem was. My transmission was messed up. I still can't drive my car out of town. I called AUL and they told me that I could get my car fixed. When I went back up there, they told me that I maxed out my money where I can get it fixed. Now, I have to pay $4,000 to get it fixed. It's not a good experience.

Haven't had to use it yet, in reading and hearing about it convince me to get it. Dealership recommended me to buy it. I've only had to have oil change, tire rotation and 16 point checkup at dealership.

My radiator went out. I called them and they told me they don't cover it. It was very frustrating. So, I was like, “Forget it.” I paid out-of-pocket.

We're glad we got AUL Corp for our used pickup ‘cause we actually needed it. We had to have an injector pump put on the pickup and then we also had the front differential go out on it. They told us what they were gonna cover and everything got taken care of. The cost was fair as well. However, they need to do a better job of clarifying with their clients as far as with the dealerships. We had no bad experience contacting AUL, but there were some things that were unclear and it was confusing for a while. We had to find some different things out, and through a little investigation, they were cleared up. My wife used to write service contracts through GMAC and a couple other ones, so she knew a lot about it.

My truck was in the shop for a couple of months. Finally, they got it fixed and I got it back. It was a $12,000 repair and I'm sorry AUL lost money on my claim. The issue was they wanted to use these aftermarket injectors which weren't recommended by the manufacturer. They took it apart twice and did it twice with the bad injectors. When AUL was able to authorize the proper parts, that fixed the vehicle. My recommendation would be to use the right parts the first time. They'd save a lot of money on labor.

The finance company that I was approved through assigned AUL Corp to me. Signing up was effortless. It was easy to make the payments, too.

It took me over a year and 3 shops to find one to even deal with this company because they made it so difficult for both myself and the garage. I was required to pay huge fees just for the work required for diagnosis. $600 then had to be examined by AUL. Then once diagnosis had to wait for inspection the whole time I had no transportation. They agreed to pay for rental car. I paid for 1 week then they called rental company and put it on their acct card. It took a month. I was returned my deposit in the car when I went to turn in the rental. Was told it was taken care of.

I got the vehicle for my wife and I didn't want her to have any trouble. I had coverage so that I didn't have to worry about dealing with little things. I've had service contracts with other companies, but AUL gave better coverage than Honda Care did at the time. So I chose AUL. Recently, I had some service issues with the vehicle and it was taken care of without any hassle whatsoever. The dealer spoke to them and it was seamless. I had an issue with the starter about a year ago and it was also fixed without an issue. So overall, I was very, very happy.

I also sell cars myself, so I know the importance of getting a warranty. So, when I got the vehicle, I made sure that the warranty was included. I was in an accident involving a deer, where if I had had one, it would have helped. So, that's how I ended up purchasing AUL Corp's. I had to file a claim for the front driveshaft a few months back. I had to pay a $100 deductible. I also had to pay the towing charge, but I got reimbursed for that. All of it worked out really well. Being that I work in the same business, I've dealt with some scenarios before that I wouldn't be happy to deal with. With my warranty, though, it was seamless. I was very happy with the way it worked out. Life happens. I, 100%, recommend AUL Corp. If you're gonna do it, you should do it with the same company that I did it with because of how easy it was when I had to use it.

AUL should make sure they tell the mechanic what’s wrong with the car correctly. Otherwise, it's not gonna be fixed. I tried to explain to the mechanic that came out that when I hit the gas, the car doesn't seem like it wants to go like it used to. He did the best he could and he thought that he took care of the problem. He said he did something with the throttle body, but I don't think that's what the problem was. When I hit the gas again, it eventually goes “vroom,” and then it wants to accelerate, but it doesn't feel right, still. It’s not the mechanic's fault though. He was a good guy.

I don't trust third party people who I buy stuff from. I got the warranty so in case they sell me some lemon, it's covered. AUL Corp saves me money. I’m only paying 100 bucks but I could’ve been paying out $2,500. I had a claim for changing the transmission and it was good. I told the mechanic my stuff and they called AUL and hashed it out. I got my car back, it’s fixed. You’re not gonna regret having the coverage with AUL.

Had 2005 Pathfinder with faulty transmission, finally got it checked out and was very pleased to have AUL rep check out problem in timely manner and recommend coverage with honesty and integrity. Nearly covered the entire cost of the transmission and did not leave me high and dry. Can’t say how pleased I was to have the warranty honored contrary to horror stories I’ve heard about extended warranties being “worked around.”

I got a 2017 Kia Forte and the engine blew up on it but it was not my fault. AUL Corp came out and looked at it at the car shop, then they said that they were gonna fix my car. They were gonna pay for it and I’m waiting. They said that once I put a new engine in, the oil and the transmission fluid had to come in new, which were all I had to pay for. I'm cool about that. I'm good and I can deal with that. But I’m dissatisfied because nothing that they’re saying is working for me right now. They are charging me for my bill every month and I don’t have a car. I'm 61 years old and I'm losing a lot of money that I don’t have. I need to get to my doctor's appointment and I don't have it. I'd be asking people to take me here and take me there, and they’d be charging for that stuff. It gets hectic on me right now and I'm waiting for the warranty people. They already said they're gonna cut a check but it's when they're gonna send it to those people.

I took the vehicle to the shop and they didn't do well but the warranty people did good. AUL Corp paid for my injectors for my vehicle. But it ended up being the fuel pump so I had to pay for that out-of-pocket. Then, I realized that my warranty would have covered it but I wasn't sure if I could get reimbursed for it or not. They had the vehicle for about four days since it was over the weekend but it wasn't a bad experience. Also, even though the length of my tow wasn't covered, they made it so it could get towed there without charging me.

I was under the assumption when the dealer sold me the car, from what they told me, that the amount it said on the paper is how much it would cover for the engine and everything. The policy only covered $4,500 and we're talking about a 5 Series BMW with twin turbos on it. So the engine ended up going on that car and they only would cover a small amount. The policy doesn't clearly state that it only covers a small amount for everything on the whole car. Otherwise, I wouldn't have bought the car. I ended up trading the car in and using the negative equity and I got a rebate and put down $4,200 to be able to get into a 2020 Nissan. Now, I have $3,700 and negative equity on my loan, and it's making my payment high.

The finance officer for Graydaneils Chevy in Jackson MS; sold me a service contract; but the company refused to send me any proof of purchase for 60 days. I have no idea of what is covered what is not; no book no legalese. I went online and read their complaints. The federal government should shut them down.

My car was bought from the dealership and I was told that AUL is supposed to cover anything that goes wrong with the car, including mechanical issues. A few months after I got my car, the transmission completely went out. I was on the highway and it was scary. AUL had somebody come and tow it for me, and I didn't have to do much. When my car was taken into the shop, I paid a deductible and they fixed my car. AUL covered it and took care of everything. I haven’t had my warranty that long but so far, so good. They've been good to me.

I bought a vehicle from a dealership previously and had about $3,000 worth of work done to it. I already had this van looked at and was told that it was good to go. But there are a bunch of stuff wrong with it which are the same things so I bought a warranty with AUL. This is my wife's van and it had been in twice now while on the insurance.

I have used my extended warranty a few times AUL is a pleasure to deal with. The only issue I have is they won't cover my screen replacement for my GPS because the radio is built in. Seems silly to me since GPS doesn't work at all.

They haven't paid/covered a few "wear" items that I felt should have been covered. But they typically cover at least half of my costs. In total, within the last 6 months I've saved about $1000 with my coverage. For example, my first incident using their service was for my transition which they replaced entirely for the cost of my deductible. 6 months later I had some serious leaking issues and they replaced my radiator but not the intake manifold which was also leaking.

The only complaints I had were not knowing the amount the planned covered and one claims representative who kept giving the shop my truck was at the run around and attitude, saying "I have to to my truck 1200 miles to California to have the shop that worked on it fix what was wrong" and lying to the shop about sending an inspector out which would of saved me 1000 dollars and three weeks of not having my truck. Just make sure you read your contract.

They replaced transmission under the warranty but with a used transmission and as soon as I picked the car up on a Friday it was shifting hard again. I called the repair shop back because the transmission specialist wouldn't be back til that following Tuesday. When I brought it back that morning it was really bad. AUL and the vendor AUL bought the used transmission from kept arguing about responsibility for the repair. That vendor's insurance company kept requesting the repair shop to just keep flashing the computer until it started shifting better which took nearly 50 days.

AUL honored two claims that I submitted for my vehicle. My one word of advice as a customer of AUL is to not give up if you have some initial difficulty getting through to AUL on the phone. I had better success when I provided AUL with complete documentation in writing through the mail to their corporate address.

AUL's basic warranty was offered to me when I purchased my car and it was fairly priced. It covers the engine, transmission and internal parts. I went with AUL but then I had to wait an extremely long time to get service at the dealership. A woman was assisting me through that and once she took over, everything was a pleasant experience. I called AUL to inquire what was covered but I didn't have to do any legwork. She took care of everything.

Excellent service. I’m very happy with you, I would really like to be with this company longer!! So my insurance finish but nobody told me I had to call the company 1 month before the contract finished, maybe you could’ve sent me something by mail to assure me that my contract was done!! I would’ve liked to stayed with you for at least 2 more years!!!

I bought your sterling policy thinking that if I had any problems with the used car I bought, the warranty would cover it. Nope..A couple of months into buying the car..even after having it professionally inspected, the catalytic converter went haywire. I thought my policy would cover it...Wish I would have known more about what it did and did not cover when the car dealer sold it to me, would not have bought it.

Bought the warranty with the car as recommended by the dealer. Within 2 weeks of owning the vehicle we found that the convertible top leaked like a sieve and the A/C didn't work and was told neither item was covered by the warranty. So we are paying for a useless vehicle and warranty.

The AUL rep at the dealership seemed to be very knowledgeable about their service contract. I had a recent claim and the repair took four days. The dealership said they had a hard time with AUL Corp and they were hassled about the price. But it went okay.

There was a recall on my Honda's AC. After I bought the car, the AC stopped working a week later. I brought it to Honda and they changed my AC. The process going through them and AUL Corp wasn't difficult. They gave me a loaner car and kept my Honda for two days. I got good customer service and I didn't pay for anything.

I needed a service contract for my vehicle 'cause I couldn't do it myself and the coverage from AUL Corp was adequate. We had the motor mount and my water pump din. It was taken care of in a timely manner and everything went fine with it. But the service writer that wrote everything up should be honest in telling me exactly what days he would have it done or not done, instead of letting days and days go by. They wouldn't answer the phone and I had to call and get the manager down there to get this person.

AUL Corp's service contract came with the purchase of my vehicle. I had a claim with them and it was paid out.

AUL has been fine but it hasn't been with the service providers. They finally took care of what they should have in the first place. Two days after I purchased my 2016 Ford Escape with 95-some thousand miles on it, some engine light came on, “Service Now.” I was out of state so I called Honda and they told me to use my extended warranty out of state. I had to line up the service for it. That service department did not fix the problem even though I had to pay it to get my car back. I came back to Missouri where I live, called Honda, and told them what happened. They got my car back in and fixed the problem.

The vehicle was old and if something went wrong, I wanted it to be taken care of. It was going fine until AUL Corp declined to pay for something. They said it was because that they went above the vehicle’s value and that they wouldn't do anything else for it. I bought the best service they had which was state program. As far as my knowledge, there were no type of discrepancies so I was under the impression that if something major did go wrong, that it would be taken care of. But in the end, it wasn't.

AUL Corp was the one that was advertised by the dealer I purchased my truck through but I am unimpressed with them. My engine died about two months after I bought the truck. The dealership told AUL about it and the warranty came back and said that they don’t cover that despite the fact that it was covered. The dealership had to foot the bill. People should pay attention to the fine print when considering their warranty options.

My experience with AUL Corp was phenomenal. The dealership in Lafayette, Louisiana where I purchased my truck from offered me the extended warranty and I read through it and I really liked the offer. I bought the best extended warranty that they had and I only had to pay 35% upfront. AUL Corp has been very honest and generous. They were very helpful and easy to work with. I'm thinking seriously about extending my warranty which should be up in six or eight months.

AUL Corp is an okay company. I got their service contract that was below the highest quality to protect the vehicle. It was good dealing with them and they explained the coverage very well. Submitting the claim with them was easy with the mechanic’s help and the service was good. I am decently satisfied with AUL Corp.

I work in automotive repair so I know they're good. The only service contract that was available at that time of our purchase was just with the powertrain. But I wish we could get more covered. When we filed a claim, they were pretty good and the process was pretty easy. The contract has been good. It pays out.

These guys are the worst option for a warranty option possible!!! Do not use them or waste your money. They are no different than any other warranty company in the business. They try everything in their power to get out of covering anything.

I came across AUL through the dealership and my experience has been good so far. The customer service was respectful and answered all the questions that needed to be answered. For the claims portion, the shop dealt with them and it was quick and easy. When I had an alternator go bad, I paid $100 deductible and they replaced it. I also had an oil pressure sensor that went bad and it was also replaced. Those were done on the same day, which was fairly quick.

There were certain things that I had to subscribe to in order to receive the loan through the dealership so I went with what they required. Among those the dealership offered was AUL and when there was an issue with the radiator in the rear end of the Jeep, they did a claim for a repair job. I paid my deductible and dropped the vehicle off. They contacted them to make sure that it was covered under the warranty then they took care of the service.

I've had a few claims with AUL. The very first one that I had was pretty challenging to work with them. They refused to cover the warranty part at first because the mechanic, the Dodge dealership that I took the truck to had sent them a photo and it showed that there was an aftermarket cold air intake on the truck, which wasn't there when I purchased the truck. And they were refusing to replace the turbo, which was completely under warranty because they said that they had an aftermarket part on the truck.

I bought the car from the Handy Toyota here in St. Albans from approximately two months ago. I noticed that when I put the car in drive, the drive light starts blinking and when I called the people that I purchased the car from, which the warranty will be up by June 6th, I explained to them. They brought it in, looked at it and they said that it seemed that I was having some sort of blinking light because of the transmission. I told them I was covered, that I had the warranty insurance and sure enough, they called AUL up. First, AUL denied the claim because they didn’t feel that it was under the warranty.

The enrollment process at AUL was very easy. Everything's been great. I had to have my window fixed last year. I took it to the dealership where I get my oil change and they took care of it. I had to pay them upfront and then I got reimbursed. I've had a really good experience with everything I've had to do. Everything's been covered and taken care of. I couldn't remember how long my contract was and when I had to renew it again though. So, I called the other day to find that out. They didn't take very long to find out the information. They gave it to me pretty quickly.

Since I got a used truck, I got a one-year limited warranty from AUL Corp. It was chosen for me through the dealership. When the transmission went on the truck, I was out of town and didn't have any of my warranty paperwork with me. I was stranded and when I got back, I paid $670 for a tow to get the truck to my house. AUL Corp didn't reimburse me for any of the tow. Everything would have gone so much better if I had my paperwork with me at the spot of the breakdown. Other than that, everything was handled through the dealer. Although there was a $100 deductible on the transmission, they did a good job and I'm very pleased.

If you need them, they respond. I've had coverage for two years and the service is good in general. It's just that recently, I had to get a repair and they were supposed to send to me a check to reimburse me for renting a car but I haven't gotten the check yet. I sent them the fax and all the information then it was all approved, but it's been more than a month. I've called twice, and they said they were going to talk to somebody else. Still, I like the service. They're very organized and I'd totally recommend them.

The repairs on my car cost me 900. They only reimbursement me 400 claiming they do not cover the rubber hose only thermostat. They do not cover multi inspection (which was free). On the Plus side having nothing to do with incident they do answer phone and do provide a lot of information on your account or policy. But like any other company they take your money and if there’s any way they can get out of providing full service on what you paid for on their end, they will.

AUL made me pay another 128 + my deductible of 100. I brought my BMW to get starter replaced. I have essential coverage which covers that. They only offered to pay repair shop 550. They refused to release funds until the work was done. The repair shop never dealt with them before so they wanted to make sure they would get paid. Needless to say I had to pay 752 out of my own pocket. I sent in for a refund. With the COVID -19 outbreak I’m jobless. I’m a bartender. They honesty couldn’t have paid the $128 when I bought the warranty for 800 and had the car 2 months. My lawyer will be reviewing the contract first thing Monday. Also my check better be mailed asap. Or I will press charges. I many friends and family that are lawyers and would love to take this on.

I purchased a service contract from AUL Corp when I purchased the Serra Buick GMC Cadillac five years ago. The salesperson was good and the experience was excellent. When I took my car in for service, I took it to the dealer. I didn’t have to go through a whole lot of hassle and I appreciate that. When this one wears out, I wanna see if I can get it extended further.

I got a service contract from AUL for my vehicle in case the transmission or the engine or something major went wrong, I would have a backup. Recently, the rearview camera wasn’t working. I took it to the dealer and I thought they could fix it because my local garage couldn't do it. AUL told me I could go there and they would waive the cost of the additional fee. However, I couldn't believe it cost $200. That was outrageous. I felt like I was totally scammed. I had to call AUL a couple of times ‘cause I wasn’t really exactly sure how to go about it and who I could take it to. They were friendly on the phone. I have not had a problem with anybody. It was just a catch-22 and it really sucked that wasn’t covered.

The dealership did my claim submission to AUL and since they did that for me, it was really easy. Working with AUL went pretty well. I liked being able to get their service for the water pump on my truck to get done. I didn't have to really pay out of pocket for that. However, I wish the heater core is part of their coverage 'cause I had to get my heater core replaced. The dealership didn't do that and for the heater, I'm 2,500 out of pocket. Still, for my claim, I was only out of pocket $463 which is not too bad.

When I purchased the vehicle, the salesman threw the service contract from AUL in for free. It's up to $1,500 and it was a limited three-month warranty. The guy that I bought the car from was unfortunately not the most honest type. I had to replace the transmission almost immediately upon getting it, so I had to file several claims through AUL. The first time we filed the claim, they denied it, initially, saying that it was a pre-existing issue, like pretty much saying that it was my fault because the dealership sold it to me that way, even though the dealership had told me that it was taken care of. Eventually, they were able to get it taken care of and they approved the claim, so they paid out the $1,500. I'm satisfied.

I bought an Estate warranty for a used Ford F-150. When I needed to replace the Ecoboost turbos, they covered less than half the estimated cost. Apparently they cover the part only, not the rest of the system that makes the turbo work. Also, they don’t replace parts with OEM manufactured items. They have their own parts supplier. If you want OEM parts, you have to pay out of pocket. Be careful before buying this product. Read the fine print, then read it again. Then buy something else.

I purchased my AUL contract from Best Deal Auto Sales and I'm quite happy with it. Then, I had a claim and it went fine. I called AUL and everything was good. They paid for it, the car is fixed and running, and life is good.

AUL was recommended to me by chance and I got a service contract for 3 years on 30,000 miles. They cover a lot of things. There are a couple of things that happened that they didn't cover but the majority of it is great. And even the people I talked to were great too. I've replaced the alternator myself and I sent them the receipt through fax. They didn't send me the whole money for it 'cause they always get $100. Still, everything was great including when I went to the dealer.

The rep talked me through the different features and levels. It wasn’t that much more expensive to get the full house level. And with the Lexus that we have, there are several things that can go wrong, which wouldn’t be cheap to repair. For peace of mind, I had gotten a full bumper-to-bumper warranty with every additional feature from AUL Corp. I’m very happy with it. And when I had something done, they certainly worked on it. My service provider took care of absolutely everything. I just signed the paper at the end and paid them my $100 deductible. AUL Corp ahs treated me perfectly and would tell others that I have no reservations about getting a warranty.

The AUL contract is what was offered to me at Honda of Grand Blanc. I had a claim and not everything was processed the way I thought. I was a little concerned because I had some issues with the vehicle. I just bought it and then I had to turn around and take it into the shop right away. So, there were some issues that were not covered that I’m gonna have to wait until probably spring to take care of. Still, everything was fine in that one experience.

Great experience! I had originally reviewed AUL poorly, before finding out that they had agreed to pay for my teenage son’s truck, and the fault was actually on the dealer. To quickly recap, I had purchased a warranty through AUL when I purchased my son’s truck. He soon began experiencing issues with the lifters, and the service department at the dealership determined the issue required an engine replacement. AUL agreed that replacing the motor was the best option, and communicated this to my dealer. I appreciate the service from AUL, as they completely took care of this problem for my son and I. I highly recommend AUL for you and your vehicle as well!

My repair shop found out that my check engine was on due to my vehicle burning too much oil. My warranty department said that it is burning the appropriate amount of oil and that they will not cover the total repair. The repair needed was to change the pistons and rings. The warranty department would not cover this repair due to them saying the oil was burning appropriately.

I have a higher mileage truck and another that comes with issues. I figured why not have everything covered and got coverage through the dealership. It's added on to my payments. I also recommended it to a few people that I know are going to look at cars. When my fuel pump went bad, I went to the dealership and the dealership handled it all from there. It was super simple. I just put down the $100 deductible and it got repaired.

AUL Corp was offered when we purchased the vehicle four years ago and we’re satisfied with it. It has been very helpful.

When I bought a 2003 Dodge two years ago, it had a diesel engine in it and I said that I was gonna buy a service contract just in case I needed it. The rep was no hard sell. He said, “Here it is. Take it or leave it,” which is the way it should be. When he presented the contract, he said, “This is an option for you.” I liked the option and said I'd take it. I've filed a claim for the water pump and the rear transmission mount. The shop called AUL and told them what the problem was. The guy then asked me if that was it. I said yeah. If you were worried about repairs or if you want someone to pay your repairs, then buy a service contract from AUL.

Zero issues. The mechanic shop said it was one of the easiest claims to settle. The company had already sent the check prior to me even picking the truck up. Despite the poor reviews I saw, this claim disputes them all.

Outstanding response service with me and the dealership. I will definitely recommend AUL to everyone. Thank you so much. The one problem I have run into is that AUL is not open Saturdays. I work full time, and normally take my car into dealer till Saturday. I hard time it would not take my email.

I would like to PROUDLY GIVE the highest rating. AUL fixed my starter soon as I got the diagnosis on my Nissan rouge. I paid my deductible and took my car right away. It was only at the shop for 2 hours Maybe less. Thank you AUL for moving quickly and being very professional. And for also covering my tow TOP SERVICE.

Every time I had a car, I always got extended warranty. Plus, the car was old. I got a contract for major parts from AUL Corp and the rep at Premium Nissan was nice and helpful in the repair that I just went through. With the last order on my car, AUL contacted me and I contacted them. They answered and helped me right away so I didn’t have any problems.

AUL Corp covers my whole truck from front to back. And every time I've called them, they always took care of me. They’re the best extended coverage there is because they don’t hassle you about getting anything fixed. You call them, you say you got a problem with your vehicle, and even if they have to send an adjuster to take it out, they cover it. It doesn’t matter what it is.

I got the Platinum contract from AUL Corp and I’m satisfied. I took my car in and waited about an hour. They went over it and they found out what the problem was and told me exactly what I needed. They told me that it would take this long to get it done and that I would receive a rental car in the time being. The only problem I’ve had so far is that I had to pay for a hose. It was part of the problem but it wasn’t covered and it was $100. Everything was taken care of except for that.

I purchased the AUL extended warranty for $3,000.00 when I purchased a used 2012 Ford F-150 in July of 2017. I wanted to ensure my powertrain was covered since it was an older vehicle. I have been taking care of all preventative and routine maintenance, along with other corrective measures to keep the truck running. I just filed my first claim in January 2020 for an oil leak I had a few days prior on a holiday (MLK). Per the contract, I am allowed to take emergency corrective measures and report the claim after. I paid $817.00 to replace my oil sensor plug and oil pan gasket. I submitted the claim only to be told I would receive approximately $57 after the $100 deductible.

We bought AUL through a dealership that I trust. They said it was a good deal so we went for it. Our recent claim was for the front wheel bearings on the vehicle that started making some loud noises. They took it out and replaced them. The car place that was referred to me by the dealer that I bought the warranty from did all of it. I just took the car over there and they did the claim. I just paid the $100 deductible that I owed and they said they would send everything to Omega and get that taken care of. Everything was quite easy on us.

I have a four-year mechanical service contract with them and I'm 100% satisfied. It was very easy to file a claim. My service center guy took care of everything. I didn't have to even call it.

I never knew when you have a warranty and whatever part needs to be replaced if they have to replace the nuts and bolts you have to pay extra for them including labor to put them in. To me this is extremely unacceptable and petty. If you have to have a part replaced the whole thing should be in the price. Or say an 02 sensor that's inside a part that needs to be replaced, they won't cover putting a new sensor in. Still extremely unacceptable and petty. So read your extended warranty before you buy one because they aren't always the same. Read everything including the fine print and make sure to ask questions and you clearly understand what you are getting or aren't getting. Trust me it happens.

I've used AUL in the past, and it was for a newer vehicle. But I canceled them out of disappointment considering that I paid for the bit of service that I could possibly get. When my ABS system quit working and it was four grand, I was informed that AUL covers everything except for the bolts that hold in the parts that are covered. And so if they broke it, then I would have to pay for it. But my AUL wouldn't cover it. So when I found that out, I discontinued the service. But when I bought a car off the dealership, I got AUL again and I was satisfied with the service contract this time around. I was able to get a hold of someone when I had questions or concerns that would answer right away. When I had a claim, the process seemed pretty quick to me. My car fixed by Samson Auto and it was a good experience. I would do business with them again. I'm pretty satisfied.

The transmission on my vehicle would not go on reverse. AUL did what they said they would do, so I was satisfied with that. But it would be nice if they had paid the whole thing.

We’ve had a couple of claims with AUL. We call and the process is simple. I bought my car in Michigan and I live in Ohio, so I have to speak to somebody to see who does stuff in my area every time. The reps have been polite and helpful. However, they’re all slow to get back sometimes when my mechanic himself dealt with them. Other than that, the service has been all right. The last time they fixed the air, it was kinda of nightmare, but this time around, it was okay. They made it right. This is my first extended auto warranty and I got it 'cause I was buying a used car. It was still a considerable amount of money, so the payment was high. I’m thinking if anything went wrong, it would save me a little bit of money.

Husband and I purchased a vehicle and the AUL extended warranty (roughly $2800 out of our pocket). Vehicle less than a year later needs a new transmission and AUL was awful to deal with. The dealership was great, but AUL delayed on getting an adjuster out, then told us we had to pay for the rental car, then argued back and forth stating that the transmission had to be rebuilt and they couldn't locate a rebuilt transmission. 15 days later my husband is ready to pick up his car and AUL won't extend the rental car coverage to make it right. Like my husband and I should have gone without a vehicle while they repaired his car. First--- DO NOT WASTE YOUR MONEY. You would be better off paying for the repair them cover anything. They are awful to work with and after 2 weeks of dealing with them, I have basically started drinking heavily to cope with the BS.

We were pleasantly surprised with their willingness to cover things that came up during our warranty period. Sometimes there was a bit of a wait to get an inspector out to the dealership, but aside from that we couldn’t be more pleased. We ended up with a TOTAL lemon of a car and having a warranty literally saved us. They even had to replace part of the engine. We would absolutely buy a warranty from them again! I did have all our work done at a dealer so that I had indisputable proof that we had maintained the car since we purchased it... which I highly recommend. It was WHY they replaced the engine. It had ALL required oil changes and maintenance and we could prove it!

I purchased the extended warranty through the dealership. I have often bought a used car and with the savings buy an extended warranty. I used the warranty a couple times through the policy period. Each time the claim went smoothly, in normal processing time and the repair coverage was handled satisfactory. The one time that some items were not covered, I had direct access to the claims adviser and everything was handled professionally and respectfully. Overall great experience and would highly recommend.

AUL was offered when I bought my used car. They provide me an extended contract and it is good. The person who sold me the service contract was good. When I had to file a claim, I just had to call AUL and start it. The process was super fast, and they were always super nice and helpful. There were a couple issues that were not covered, but they explained why they were not covered.

For peace of mind, I bought a service contract through AUL for my Chrysler 300. When something underneath the shifter broke, I took the vehicle in to have that fixed and the Jeep dealer dealt with AUL Corp. I just had to pay my $100 deductible and then they paid the rest. Another time, the struts were making some banging when I was going over some railroad tracks and I hit some bumps. The mechanics fixed that and the warranty covered part of it and I had a good experience with it again.

When we purchased our BMW vehicle, we wanted to get an extended warranty. AUL Corp was what was offered to us and we took it. However last year, we were stranded on a highway for about two hours on our way to a Father’s Day event with family members. We didn't get to go to that. What happened was the timing belt guides broke inside the engine, sucked the metal up into the oil pump, and wound up seizing up the engine. I was under the impression that we were gonna get a new engine. It took almost a month before I got my car back because they searched around the nation for an engine that they wanted that had 65,000 miles on it. They found one and BMW went through a 128-point inspection. Within 24 hours after we got the vehicle back, the check engine light came on and they had to do something else to the engine and I gotta put $2,000 more into it.

I have a used vehicle and I wanted to take any precautions that were offered, and got the warranty. The rep was very friendly, very helpful and straightforward. And then I had a flat tire, and then something in the engine went wrong. My mom ended up having to take it in and we paid out-of-pocket because the AUL didn’t answer, and then it took a week to get ahold of somebody, and three weeks for them to respond as to whether I was gonna be reimbursed or not. The complete cost was over 600, and they only reimbursed me for 130 or so.

My dealer, because they were no longer doing used cars that were my age, felt AUL Corp is the best company for me. I filed a claim many times and it went mostly fine. If I didn't go to my dealer, sometimes, other pretty big companies, but not quite as big as General Motors, they would try and fight it a little bit harder. But it always came down to being okay. They did a very good job. My contract is over, and I haven’t looked into getting another one because I don't think that it’ll be feasible. I have no mileage on it, but it’s a 2008. I could see AUL improving if they could call me and give me a good price for another extended warranty.

AUL Corp is okay but it's not like it should be. I wish it had everything! It doesn't do what it's supposed to do. They take so long about paying stuff. They take it to a lot of changes. It's easy for me to get something different to ride in while my car is getting fixed. Allen Honda just takes so long about fixing stuff. They go through a lot of stuff with AUL.

I paid $1,049 for a powertrain warranty that is useless. The Service Manager at the dealership spent hours on the phone with AUL Corp attempting to get approval for powertrain repairs, and was told they will not cover any of the powertrain repairs. AUL Corp is not a warranty, it is a waste of your money!!!! Attempting to get my money refunded, wish me luck. :/

I did not receive a final anything from AUL after job was completed except for this survey. I was recommended to take vehicle back to dealership for repairs, this will not happen again. I believe refurbished parts were used instead of NEW parts.

I would give them -stars if I could. I just went through almost a 2 year fight with them to fix my truck engine. They fight me until the end to not honor their contract with me. I have to hire a lawyer and hire a arbitration lawyer to fight this business. They stated on BBB they reason they denied my claim, yet would not send me a letter stating this information. During the arbitration they lied and stated they never denied me. Their reason for why they denied me and would not honor my claim did not support the report given by the investigator. This case caused me a lost for two years, but I thank God the facts won the case. They were made to pay me to repair my engine. I would not recommend them to anyone. Everyone that inspected my truck they did not understand why AUL would not fix my truck and the damage to the engine was not my fault.

Getting a service contract was the smart thing to do on a used vehicle and the one from AUS Corp for the drivetrain was offered to me. Filing a claim with them was not difficult at all. It was a bit of a hassle at first. They had to bite the thorny branch and tried to tell me I didn’t have something that I actually did have. Once we got squared away on the same information, everything was smooth. The garage and the people that sold me that contract helped me out a lot on it. It only took a day and a half to get the car fixed. The cost for their service was good. Overall, the experience was good and I would recommend the structure of the contract to a friend.

I am new to extended warranties so when my auto dealer proposed AUL, I went along. My fan belt is supposed to be changed after the 100,000 miles and I have exceeded that. I called the company and informed them that my fan belt was due for changing and to my utter dismay, I was informed that unless the fan belt fails completely, the company has no role to play. Nobody wait for a part to fail totally before replacing it so of what use is this extended warranty for which I am paying every month to me. If the fan belt fails while the car is in motion it will cause extensive damage to the engine and I am pretty sure AUL will argue that it failed because I didn’t replace it when it was due for replacement. So my question again is: of what use is this warranty to me?

I will never use any other warranty company again. I ended up having an issue with a mechanic and the supervisor of AUL got involved and he was absolutely incredible. I truly can’t thank you guys enough.

To start off their customer service is poor and their representatives are very quick to get hostile with you. Our vehicle has a cracked cylinder head due to manufacturer defect according to multiple mechanics. Representative on the phone straight up said that wasn't a valid reason and still need a reason. What? These people only care about your money and then after they get it you're pretty much on your own for all repairs on your car. Don't do business with these people. You can do better I promise.

So far, my experience with AUL Corp has been all right. When I had two wheel bearings that went bad, I bought the parts and had a shaft replacement. They told me to email the receipt, which I did about maybe five days ago, but I haven’t gotten a response yet. My interactions with the claims rep were great though.

I bought the drive train coverage for my 2001 Highlander, because of having to replace a transmission in my prior vehicle. I didn't want to face that expense again! When the Highlander began shifting late and metal shavings were found in the fluid, it was time to submit a claim. I simply provided the warranty paperwork to the repair shop. The repair shop contacted AUL and followed their instructions.

I purchased the most expensive contract that was offered. My engine went bad, I was told it would cost me 5k to diagnose just to let me know if it would be covered. It actually couldn’t have been any worse. Total scam in my opinion.

I was about to lose my regular warranty coverage so I got a service contract for my vehicle. I went into my dealer's finance office and the rep gave me a rundown on the AUL, and what should be better and how much I would like to pay for it to pay it off, and she set all that up. I got the bumper to bumper service contract, so if anything should happen, AUL is gonna get it taken care of. They were all very helpful. It’s a great company and they really take care of the customer.

My car has the best coverage on my vehicle, yet they wouldn't cover what the mechanics said was the problem with my car. I've been paying into AUL for four years now with not one complaint about my car, but now my motor mounts went bad on my car and they wouldn't cover them! I only have 73,500 miles on my vehicle now. The "inspector" said that the mounts weren't the problem, but my motor was moving from side to side. I will never buy AUL again. Had to pay out of pocket even though it should've been covered and I'm paying into it!

It took me forever for them to find my account. I finally speak to someone in your office and he promised to fax my info to Jeep dealer and he did nothing. I had to pay for the service to my car. Worst experience ever.

The whole experience with AUL Corp was good and I got the work done that needed to be done. There was a little bit of a hiccup on the dealership’s part but everything else was great. We called up AUL with the policy number and they said that the policy wasn’t on file. So, the work had to get started later on in the day. We just called back, gave the policy number and it popped up just fine. I filed a claim and AUL worked with the dealer. I had a very long trip right after I got the car, so I figured with 150,000 miles, there had to be something. So, immediately, when I got to the end of my trip, I took it into the dealership to get general maintenance done and to have a look over, and they happened to catch some ball joints and control arms. It has been very smooth. Everything got covered right up to the limit of the coverage and the work was very professional.

Worked with Autoworks here in Castro Valley. They diagnosed a faulty condenser which was leaking. Found a replacement for my car which is a GTO and pretty hard to find parts for. Service contract covered majority of the cost of work. Happy I chose the coverage.

I haven’t gotten anyone to contact me or be in proper communication with me since I signed a contract with you guys. No one has fixed my issue. I don’t know what else to write. Y’all should just call me lol.

I am pleased with their service however, I wished they would of used an identical engine instead of one that dealership had to configure to operate in my make and model vehicle. I did not understand why the Adjuster would not speak to me the client, but, life goes on.

Recently bought a car with the AUL service contract supposedly covering 36000 miles or 3 years. We have had so many issues with the car it’s ridiculous. Engine problems, axle problems, you name it. And every time we try to make a claim they find a way to get out of it. Recently we’re having an engine seizing problem and they refused to cover it due to “lack of maintenance” because we couldn’t provide records of oil changes that happened out of state. Terrible customer service with no sympathy, please do not get a warranty with them if you are buying a car. Save yourself the headache.

When I purchased my Chevy traverse the dealership suggested that I add in an extended warranty through AUL, and they provided fantastic customer service. Being a single mother I thought it was a good idea. At the FIRST SIGN of trouble, NO ONE at AUL wants to help me! I was stranded 4 hours away from home, while taking my daughter to the hospital! The first rep stated that my warranty would cover the cost of this repair. The dealership that the car is at, said that it's only covering PART not even HALF of the repair cost! I called AUL again, to see if the dealership was honest with me, because of reviews on said dealership. Not only are they not honoring the warranty I have, there was NO ONE that would help me! I would not recommend this company for extended warranty, because when you need them, they won't cover what is supposed to be covered!

I got a bumper-to-bumper coverage from AUL but I'm gonna cancel it because they're making me return the vehicle to only one dealership to get work done. This is outrageous. It's a 20-minute drive from my house. There's a dealership that's close by that they will not let me go to.

I felt like getting a service contract for my vehicle was a good idea, and since AUL was offered at the dealership, I went with it. The salesperson was cool and they weren't overly pushy. I got coverage for the engine and transmission, as well as smaller things. It's not 100% bumper-to-bumper but they've fixed everything I needed fixed on the vehicle. I've had to contact them a couple of times to get my vehicle towed, then whenever I take my vehicle to the dealership, the dealership calls AUL, making sure it's covered under the service contract. And it has been good for me so far.

Paid $4500 for the extended warranty. Almost year later my transmission went out, and they won’t even cover half the bill. So now I’m stuck with the $4500 upfront bill and more than half the repair bill. Would not recommend AUL!!

Purchased a used 2008 Ford F-150 with 114,500 miles in September of 2018 alongside a powertrain service contract by AUL for $2100. Engine made unusual noises and tried to stall out on me at low rpm (500-600rpm indicated on tach) after a short towing trip after owning for 8 months and 4000 miles, drove(here is the key to this whole thing right here) to dealership to diagnose. At the time no overheating warnings or check engine codes were showing. Dealership did some tests that involved doing some more towing and backing up with a 4000lb trailer and determined that I had cam phaser isuses. Engine was partially disassembled and it was found that I had scoring on the cam caps and cam journals.

The sales rep of AUL, Eric, was fantastic. When I bought the truck, it was about 35 sales price so I put $25,000 down, and I got the best extended warranty policy one could get, but I still also had the certified warranty. The first week of owning my truck, the heated seats and the air conditioned seats didn’t work and Eric did a pretty good job in getting that taken care of in a timely manner. He does a really good job of keeping track and wanting to know what was going on.

I wanted to keep my car covered and the service contract with AUL Corp was fair. I was also quite comfortable working with their representative. Things were handled in a timely manner. But this is the first time I had an issue with a contract. I filed a claim for an engine repair and I don’t understand why I was paying anything out of pocket for something that was supposed to have been covered under warranty. The oil parts weren’t covered in the part because the part consisted of many parts. That aside, they handled it pretty well.

Not everything expected was covered by the policy, the customer service was not as great as expected, it was a hassle to get at least some car parts covered on both my side and the mechanic's side as it took multiple phone calls for both of us.

This company has been a lifesaver. Nothing but great customer service and a huge help to me and my old beat up truck. 10/10. Would recommend and will for sure buy this warranty again. Thank you AUL for always having my back in tough situations.

My car was making a noise. I took it to a shop. The shop called you guys, you took care of it in a professional and quick manner, and my car was fixed before the day was over. You guys are awesome and definitely worth the extra money that I paid!!!

AUL Corp was offered at the dealership and I got the full package which covered mechanical and electrical. The package itself is good but the amount that it's covered is not so much. I wish they would cover more of the parts and actual GM parts or the dealer parts instead of the aftermarket parts.

In the past, I've had problems with vehicles and they weren't covered under warranty. My father used to work for General Motors and we always got extended warranties on a new car. So when I had an opportunity to get one, I got one on a used one. The salesperson at Lou Fusz showed me how much the AUL warranty cost and how I’d really lose a good deal. So she pretty much didn’t have to sell me. I already knew I was gonna get it if it was offered because it just made sense. It covers my Buick GMC up to 200 and something thousand miles and I've used it once. The dealer that did the repair just told me to fax in a copy of my oil changes to a fax number and address them with “Attention: Mark.” The people at the dealer's were very professional.

I purchased a nice used car and I thought it would be worth it to get an extended warranty for it. I heard that AUL Corp was extremely easy to deal with and very understandable of the situation. They also had a very good price. I looked at other extended warranty providers to make sure that AUL was gonna be the right one and I had a great experience with the rep who sold me the warranty. I happily took their coverage thinking that it would work. Unfortunately, I was proven wrong and I was not happy with my first experience.

AUL was sold to me at the dealership and I got it in case anything went wrong. I got the top-of-the-line contract and the rep was good. The only thing that could be improved with the service is when the transmission went out and they didn’t cover a rebuilt like they said. I filed the claim directly with them and they got it done right away, but they only put a junkyard transmission in it which I wasn't happy about. What I paid for the warranty is what they had to put out and expend, so it was equaled out.

AUL handled the warranty service contract on my Audi. They met and exceeded my expectations as far as coverage. So glad I retained this company for my warranty needs. I only hope to be able to have the capability to extend the warranty after it’s expiration in 2021. Thank you AUL.

My daughter purchased a 2012 Chevy Cruze. She purchased the warranty from AUL and they haven't been good about covering repairs. Her car is in need of a turbo and they are only willing to cover a portion of the job. If the job is eligible for repair then it should be COVERED!!! I feel since her warranty is expiring they don't want to pay out. I was considering extending the contract but now I'm not so sure.

I purchased a used vehicle and I thought that it would be wise if I put an extended warranty on it. The car dealer selected AUL Corp as the service contract provider and I was led to believe that my coverage was bumper-to-bumper, not anything cosmetic, but like mechanical and that sort of stuff. I had an emergency when I went to Florida. My brother-in-law passed away. I had to go get his son out of the hospital, and we were rushing to the funeral. That time, my right front wheel bearing seized.

I took my car to Pritchard's Lake Chevrolet because the part that rolls the window up and down broke. I have an AUL Corp service contract. The dealership got the car right in, treated her well, and did good service. The car was fixed that day. I'd recommend a friend to AUL Corp.

I was opposed to you putting a used engine in my car to start with. Now that you are putting the third engine in I'm still opposed to used engines. This is in a three month period. So I am not happy with your service at all.

I acquired a service contract for my vehicle with AUL due to the age of the vehicle. I filed a claim when the car had a bad transmission, but the experience was awful and the situation was uncomfortable for myself. It was horrible dealing with El Dorado Chevrolet in McKinney, the dealership that sold me the contract. The dealer-financier lied to me, then he didn’t turn the paperwork in on time and wouldn’t return my calls. That interaction could have been improved by letting me know and returning my calls. Since we got everything worked out, though, the claim went well. It was just a matter of getting things set up.

I purchased a used truck from a dealership and was offered the warranty. It was for the drivetrain which I thought would be a good idea. Little did I know that they screw you around on claims and do not want to be of any assistance whatsoever. The transfer case in my truck went out and they would only allow a used part to be put in my truck. They said they had to order it and it took 7 days for it to arrive. Now the part arrived but it is the wrong part and now I will have to wait another 7 days for another used part to arrive. They have left me stranded without a vehicle because I can't afford to rent a vehicle on my own. They said they would reimburse me but what good is that doing me now when I don't have the means to rent one on my own. DO NOT do business with this company. I will never purchase another warranty from them ever again.

Updated on 04/15/2019: Yes I got called by AAMCO this afternoon about the approval. Your approval was ONLY for the alternator not the transmission. Transmission will not be dissected & the 2nd gear will not be fixed unless I pay the $585 down then wait & see if it is approved by AUL.

When I purchased the truck, it was used, so the company that I was buying it from recommended AUL. I got a service contract on it from AUL for the engine and the powertrain. It was good dealing with the dealer-financier that sold me the service contract and our interaction went smoothly. I had to file a claim with AUL and it went fine. I was satisfied with the claims process, as well as with the cost. AUL has been good and having this warranty is valuable because I’m having a lot of issues with my truck.

They denied my claims and refuse to answer questions. I purchased a used car and the estate coverage contract in mid November. Since then my car is burning through oil. 6 quarts in 1000 miles. Took it to my dealership which sent me to Audi because they weren't equipped to perform an oil consumption test and detected no visible leaks. At this time service agent informed me that I'd just pay the $100 deductible and swing back through when the oil light comes back on or after 750 miles.

One of the best extended warranty servers around, 20 days into my purchase of my new vehicle and my motor was going out AUL did not hesitate to fund a used motor with low miles and labor charges. I will definitely recommend this company to anyone looking for a good solid extended warranty.

Purchased AUL for my son's truck and it paid off. AUL was great to work with and paid dealer timely without any issues! Great warranty with great people helping. I will definitely purchase and continue to spread the great word about AUL warranty with all future purchases.

I purchased an AUL extended warranty on a 2011 Jeep Liberty that I purchased in July 2018. I have had two repair claims since then and AUL has denied both. The first occurred when the weather turned cold and I tried to use the heater for the first time. It blew cold air on the driver side but warm air on the passenger side. I took the vehicle to a Jeep dealer and they diagnosed the problem as a plugged heater core. The service department called AUL which denied the claim saying that a plugged core was not covered, but a leaky core would have been. The repair cost was $1770. The second claim was on March 26, 2019. The check engine light came on so I took it to a Jeep dealer. They diagnosed it as a bad sensor on the fuel evaporation system. They called AUL which said it was not a covered part. It appears AUL will deny every claim they can. I would not recommend getting an extended warranty from them. It will be a waste of your money.