American First Auto Protect Reviews

I would not recommend American First Auto Protect (AFAP) to anyone. You won't get any protection as you won't get the service promised or hardly anyone or anyone honest on the phone. I have only and consistently received POOR or no service since I signed up with them in the fall of 2021. The first time service was needed, my car had to sit for three days on the lot of the auto repair shop as no one would pick up when the auto shop or I called. The reimbursement for the towing that was involved has yet to be paid and this was in January. Another incident occurred about March and the only thing that's been consistent is the poor service and continued lies about when the towing reimbursements, supposedly May 22 for both incidents, was to be received. It's May 31st.

As all good consumers, one has to crunch the numbers and compare plans and prices with other companies. This takes time. However, there was high high pressure to sign up and buy the warranty. In between working and raising a small child, this takes time. I requested a contract so that I can read it and see the exclusions. This was done, albeit begrudgingly and was still in the process of reading it. Three days later, I received a phone call from a very aggressive and short tempered salesman. The same one that I have been dealing with (I have his name if anyone wants.) Fortunately, I record every conversation that I have, and I recorded this wimp of a man berate me because I hadn't made the purchase yet. He literally told me:

I called American First and from then, I had the most awesome man ever, Michael, telling me I had a bumper-to-bumper coverage. It didn't matter if it was a windshield wiper, it was covered. Everything was covered. He was a really good guy and I loved him. But they did keep calling me a little bit too much and they wouldn't leave me alone. Even though I told Michael that I would pay him at the end of the month, I would still get 10 calls between then.

I wanted mainly the drivetrain and electrical components covered. I tried another company, and they wouldn't warranty the motor and transmission drivetrain part of it, so I didn't go with them. I signed up with American First Auto and it was easy. They're the only ones I found that would warranty everything. There's no point in going anywhere else.

UPDATED 04/10/2022: This company is a scam. I really doubt they have been using fake accounts to post 5 star ratings, to lure more and more customers. They do not pay for claims nor do they cancel the membership and return the money in the 30 day period. This is scam.

Eli ** was an amazing sales representative. He let me take my time in my decision process. I was deciding between two cars a Ford Explorer and a BMW X3. Eli let me know that for BMW they specialize in and they only use OEM parts. I called my local BMW dealership to confirm and they said these guys were great. Thank you Eli for helping me make my decision.

My recent experience with American First went smooth and easy. Brought my car into the shop this past Friday for my control arms. Today I got a call from a representative that the claim has been approved. I called my dealer and they confirmed that American first has authorized it. Happy I bought the platinum plan. Easy and quick service.

Barry ** helped me set a policy up and he was truly amazing. Barry went above and beyond and provided me with the platinum warranty. I do not know much about vehicles and I told Barry that so he made sure to go over the plan slow and go over all details. After I purchased I called Barry and wanted to make sure my Land Rover dealer accepted their coverage. We hopped on the phone with the dealer and they confirmed that these guys were great. Barry you were amazing. I will be sending all family and friends for their extended warranty needs to you.

Staff is really cool and friendly. As a customer I always have questions. Everybody I speak to is very patient and answers all my questions perfectly. Their customers service team is trained right. Happy I chose a company with good values and not only a good sales team but a good customer service team as well. Go with these guys. They're the perfect choice.

Solid experience with American First Auto. Paid my claim out for my fuel pump with in a couple of hours. Satisfied with the quick claims process which is rare in extended warranties. Highly recommend. Ask for Thomas he was very informative. A plus experience so far.

What they were offering sounded great to me. So far, it's been good. They also respond to all my phone calls.

I talked to a guy from American First and everything sounded good. He said I had 30 days to decide, ‘cause they run a special. I called back and I didn't get him. But I got somebody else and they told me I only had 20 days to decide and that I would owe more money down. I called and got ahold of the person I talked to, and he was throwing different numbers out. I said, “I had 30 days to decide.” He said, “We need a decision on the 21st.” I said I was just gonna cancel. He gave me a number to call him back. The number that he tried to call me back was his personal number. But it came up with a totally different name than his. It sounded like he was on the road. He said, “Yeah, this is Colin.” It sounded like a scam and for me, not to get that $100 back, even more after that, I'm glad it was just 100 bucks.

We worked the purchasing process out quickly and they answered everything I was asking them for.

The purchasing process was good, and the policy is covering everything on my car. That's what I was interested in, to make sure that my car is covered because it's expensive. I have an appointment for an oil change and I want them to check out my car. If they find anything, I want them to fix it. In the beginning, I kept on putting the rep off for another day and he wasn't sure what was going on, but afterwards, he explained everything.

I was intrigued by the good price and no deductible. But suspicious of this too. My salesmen was Barry **. No matter how many times I told him I was not buying the warranty for another few months he kept asking when am I buying it because he did some work like send me the brochure. He told me he would have a service adviser call me from the BMW service dept I would be using. A person who said his name was James from Delray BMW called me. He told me they have worked with this warranty company and have had no problems. Barry ** called me that evening and got angry that I did not buy the contract yet. I disconnected the call. I called Delray BMW the next day. There was no James and the service adviser there said they have not worked with this company. Buyer Beware.

I don't even know where to start with this. I gave them a good review back in July then I had a problem with the car. They said, "No problem we will pay $200 of it." My mechanic has never seen anything from them so now I have to go pay him the remaining balance. I sold my car about 7 months 8 months after I bought the extended warranty so when I called for my refund they said, "Well we paid a claim for you of 480" and I have to pay a cancellation fee of 250 and then $80 a month for 8 months and they said they only owe me $550. Well I finally just agreed to that to get this over with but I've been waiting now since February 8th. Now they hang up on me. I don't hear from them. They keep telling me the checks in the mail, the checks in the mail. Nothing ever comes. Then they said it came back to them three times and they stop payment on it which doesn't make sense to me now.

I talked to a couple of guys over at American First Auto and went with their full coverage, Platinum. The buying process was simple enough.

I reviewed 5 auto service/warranty companies.

Waste of Money. First lied to by Josh ** sales rep. Stated the Warranty would start in 30 days but if not happy with the Warranty within 30 days then money back. That should have been my first red flag. Steering issue occurred on the vehicle after 30 days but deemed warranty not kicked in, but we will help pay for some of the cost. I thought ok pretty nice company…wrong. Colin ** then lied or hung up the phone when asking where my check was and I was told…It would be in the mail in 7-10 days…"Oh. It mailed out on the 15th…Oh you have to talked to billing, etc.…"

One of the best experiences I’ve had with an extended warranty company. I brought my Range Rover to the dealer for maintenance. The service advisor called me and said that I’ve had a faulty code and I needed to replace my air suspension. I told the advisor I had American First Auto Protect to please call them. They contacted American first auto and they approved the repair the next day. I was extremely happy because they paid literally the whole bill besides my $75.00 dollar deductible. I was comparing American first 6 months ago with all other companies and I’m extremely satisfied that I made the right choice to go with them. God bless you guys.

As it turns out there were some internal issues with the accounts payable department at American First. Since it was a direct reimbursement situation rather than remitting payment to a vendor it caused some sort of issue internally because I wasn't set up as a vendor and was an individual. They have apologized profusely, paid me extra for my troubles to cover any future oil changes, and have promised that the situation will not happen to me or anyone else again. More

Pleasant experience so far. I had two vehicle signed up with them. My Mercedes’ I had a small claim on my condenser which they paid for. Quick claims process too. My Land Rover I sold and they gave me a prorated refund. The check took about a week to come which I was pleased about. I feel like I made the right choice for a high end car warranty.

I had a recent claim with American First Auto Protect. My vehicle broke down at around midnight. I called a roadside assistance company right away. The next day I contacted American first to let them know my vehicle was in the shop. When I called in to let them know they notified me that my claim was approved and paid for which I was very happy of the speed of approval. I did notify them that I had paid for a tow truck. I emailed them the receipt and within 2 days I had a check in my hand from them. This has been the best experience I have had with any extended warranty company.

I am pleased to say that I will be talking to the attorney general about this business in the next coming weeks because of how they treated me as a customer. I wouldn't recommend them to anyone, they are constantly being evasive (especially Zach). This company is built on lies and false reputation. I wouldn't be shocked if all of the real reviews are fake. They have approved two amounts for me and have never paid it. This company is surely going bankrupt with their current operations. Been trying to get in contact with someone for a previous claim and they won't issue a refund or let me talk to a human. Zach if you read this, I hope you know this was by far the worst experience I had with a company. I always had to chase after you and everything was false promises. I will never forget when a service advisor said you slandered me over the phone and I caused too many red flags. Thanks for wasting my time.

I am pleased by the way this company paid out my claim. They were hands on from the day I called them and said I was bringing my car to my Porsche dealership. My claim was paid quickly I think within a day. James in claims was amazing. They paid for my rental car right away as well. What a pleasant experience. I am happy I have this company for my extended warranty needs. Highly recommend

I was given a lot of information to make an informed decision And upon going a different direction, I was refunded the money promptly, which is very important with all the scams that's being done via the internet. I really would've stuck with America 1st Auto protection if it wasn't for the dealer insisting that I go with the dealership policy that cost way more and probably wasn't half as good, but we shall see. Hopefully all will be well and I won't even need the warranty coverage.

I recently purchased a newer BMW and the factory warranty eventually expired. I needed an extended warranty that was affordable and comprehensive. There were numerous companies to choose from and finally decided on “American First Auto Protect!” I’ve had my share of difficulties with prior warranty arraignments. However, I discovered only two weeks into the new agreement my car needed a right rear flex disc replaced. Not only did Colin ** (American First Proprietor) give BMW the green light for replacement he called me personally to inform me. They (AFAP) came through one hundred percent…thank you Colin and company!

Seamless claims process. Had an issue with my air suspension on my Range. I contacted American First and they advised me to take it to the shop of my choice. All I paid was a 100 bucks for the whole bill. Fast claims process. Happy I went with American first.

Easier process than I imagined. I brought my vehicle in for maintenance on Friday. The tech at Land Rover of Vegas told me I need to replace my fuel pump. I let him know I had warranty with American First. He contacted American first and they approved the claim and gave my service advisor authorization on the same call. 2 days later I went to pick up my car and it was as good as new. Such an easy process. Just dropped it off and picked it up. No headaches. Just a stress free process. Way to go guys. God bless y’all.

Do not use this company. They don't appear to be legit. I canceled my warranty within the 30 day period because they have a F rating with the BBB. You only talk to the same people, Colin and Chase which lets you know the company can't be that big. I canceled another ago and still don't have my refund nor can get anyone to answer the phone just as the BBB states on its site. The ratings are only good because Chase is super friendly but if you expect a refund or for them to pay a claim please be ready for disappointment. Save yourself the headache, do research before purchasing and choose a legit company. They only have 50 plus reviews on here compared to other companies who have 100s so don't be swayed with the rating score.