7-Eleven Reviews

Walked into a 7-Eleven store, looking for a specific "STYLE" of potato chip (not concerned with the brand, but a plain thick chip with ridges). The agent behind the counter noticed I was desperately in a hurry, and LOOKING for a specific item. He never asked if I needed some help. I was the only customer in the store. When I gave up looking for the item, I finally asked him for HELP! He immediately responded to me with a RUDE BEHAVIOR. Obviously, he did not understand his INVENTORY or the type of products carried in the store. At the checkout stand, I said, "Thanks for helping me," and he responded to me by saying, "You should go to CHURCH with me sometime!" First of all, I may not be religious. Second of all, was he asking me on a date? Either way, it was not acceptable behavior.

Today I enter to 7eleven in 7-Eleven Sydney. 869 George Street , Sydney, NSW, 2000. When I top up my opal card, I give 30 dollar and ask for 30 10+20 dollar top up. By the way, the staff say only available for 40 dollar and I pay another 20 dollars 1pcs of 10 and become 50 dollar. The staff should be refund another 10 dollar to me. By the way, the staff said I only pay him 40, not 50 dollars to paid. I said "I wanted to check the cctv, could you help me to check it?" He said "can't, if your want to check must wait until night. I can't check it up for you now." This is very upset, this staff like a robber and stay in the counter and cheat money from customer. I can't really accept why I can't direct to check the cctv. This is not friendly and a company with customer service, right. Upset of the service by 7 eleven staff.

Asian older man at register doesn't respond when you greet him or say thanks..7-11 needs to hire polite people, that's how you keep customers coming thru that door..7-11 at 183 and brown trl.....

I have been stopping at this store for 25 years and for the most part, I've always been treated courteously as I have been a polite customer. However, any semblance of courteous service by one of the cashiers has disappeared. Over a year ago, the store changed hands and all new male staff were hired, possibly from countries where women are less than second class citizens. One of the cashiers has apparently disliked me from day one, no matter how pleasant I have been. His behavior has never been congenial towards me, but two days ago he crossed the line which is why I'm writing this now. I am a retired older woman and after I made my purchase, he held my bag back instead of giving it to me. There were two younger males behind me, waiting to make their purchases. The rude cashier said: "How old are you? Seventy-seven?" He said this in a contemptuous, taunting manner, and did not give me the bag.

Okay so I am an American Army Combat Veteran. Yes I can be pushy and irritable at sometimes, but this cashier at local Fremont Blvd Seven Eleven named Ashok is the rudest change handler ever. He does not talk to you, doesn’t speak English, will not hand you change to your hand, over charges you for 1 bag and is in general a ** to Americans. He has the biggest problem working his easy ass night shift doing nothing and just being a rude prick. He never gives receipts so it is impossible to track.

I walked in and asked the guy if he had change for a hundred dollar bill. He looked as he was on drugs or having one of the worst days possible. But just standing there and I asked for change for a hundred and he looked at me like I was doing something wrong just for asking. Then as I told him have a good night then he got mad and flipped me the double bird as I told him have a great night and walked out. I want this guy fired he don't need to help people... I'm not a complainer but this can't keep going on.

Clean and convenient to my house. I buy gas there at least once per week. Always have to go inside to get receipt. Yesterday I moved 4 times to get the card reader or keypad to work. Went inside to pay first, go back to pump and back again for the receipt. QT is my new place to shop.

The manager and some employees are stealing money from customers. They have been caught on camera stealing and when you call to file a complaint, they act like it's no big deal. Yesterday my daughter had an issue with one of the employees for stealing money off her debit card and today when I went in to make a purchase with my Lone Star card they told me no debit cards, credit cards or Lone Star, but the lady behind me was allowed to make a purchase with her Lone Star card. The manager and employees are very rude. Also when I call the district manager and inform them of their actions they do nothing because they are friends with the manager at the 7-11 on N.10th and Clack in Abilene, TX.

An employee who dates my daughter thinks it's ok to embarrass me in the store and threaten me and tries to pick a fight saying I've been looking forward to kicking my ** for a long time. If he has a problem with me personally that's one thing but, to tell me to get the ** out of his store in front of other customers and employees. Then to get in my face telling me he's going to kick my ** is **. Complained to corporate, nothing happened. He still works there.

I went there twice to 7 eleven and the cashier swiped card and supposedly put the money on card. Well, it didn't take again and I lost receipt. Now I'm screwed out of thirty five dollars. Never again. Just watch out for the rechargeable cards.

Went in the store around 9:00 pm to get a fresh cup of coffee. The associate told me they are not allowed to make decaf coffee after a certain time. I was told they cleaned the pot and would not make me coffee. I will not be returning to the store at 500 old town rd in Port Jefferson station NY. PS: there were two other customers whom wanted decaf also.... corp store sucks!!!!

This particular 7-Eleven is at Auburn Blvd and Madison ave, Sacramento, Ca. I go there a lot and one male cashier is always on his cell and has ignored the customer while talking to his wife. When asked to hang up so he can help us, he laughs. The recent complaint is when I walked in and this cashier pointed his finger at me yelling that I gave a fake $100.00 dollar bill, there was about 8 people there. I advised him and the store manager they had the wrong person, the cashier continued accusing me. I've never been so embarrassed. They said they had me on tape but couldn't view it till Fri. when the big boss came in. So I gave them my name and phone number advising them I want a call so we can view the footage he and I want the police present. Friday came and went and I never got a call. So I wrote my name and number down again and asked that I get a call. We're now on 3 weeks and I've yet to get a call. I'm ready to file with BBB and/or sue for slander. It wasn't me.

On 07/10/2014 round 2:10 am, I entered a 7 eleven in the state of Maryland to purchase a cup of hot chocolate and some donuts. I placed the cup on the tray in position press the button for the hot chocolate during the process, I noticed powder coming from another dispenser and I told one of the two male employees that was there, and he acted like he didn't care, which I couldn't understand because he was standing right there. There was another male customer standing there as well stirring his coffee, I looked at him and he looked at me and shook his head just as I did. So I proceeded to retrieve my hot chocolate and the tray tilted forward causing the hot chocolate to spill on my hand and feet. So I starting asking that same employee who also saw what happened where could I run my hand under some cold water and this guy act like he did not understand English.

I went to the Oakley ca 7-11 on October 11-2014 at 12:17am, i paid for a whole extreme pizza. After about 5 minutes he goes to the freezer and he says "we don't have the extreme" so i ask which other ones do he have. He says pepperoni and cheese so i say "well i don't want one of those, can credit it back to my EBT card?” Also called food stamps or snap, he says he can’t do that so i say i wanted to get something else for the value of the pizza. He says no so i say “so you're taking my money?” and did not give me my money back nor let me get other items for the value of the paid pizza.

I bought a prepaid Visa card for $38.00 and was charged a $2.95 activation from 7-Eleven at the corner of Vanowen and Platt in Canoga Park, CA Store #32829 on 10-10-14 9pm. Something did not feel right so I went back in and tried to buy a pack of gum with my prepaid Visa I just purchased a few moments before. The same cashier ran up my pack of gum and then told me it declined. I asked how, I had just bought it from him and my receipt clearly shows he charged me for activation as well as the amount I added to card. The Clerk replied "I know it does not work!!!" When I asked him for my money back, he told me "No, come back tomorrow." I informed the clerk that I don't even live in this town. The 7-Eleven Clerk replied "TOO BAD".

Coffee not being filled in afternoons, Coffee area not clean. Ice machine has been broken for days, so they are using the ice that is supposed to be sold and leave the bag for people to put their hands in and help themselves. GROSS.

Sunday evening I went to 7/11, they were out of regular coffee. I told them they were out and left. Since this has happened several times before I called the corp office and told them about it the next day. I went back to the store got my coffee paid for it. Then the manager came up to me to tell me I can no longer come to this store. I am banned because we harassed her for complaining about no coffee so if you call corp. on them they will ban you from coming in the store.

Growing up, my parents took me to 7-11 in the morning or at the end of the day. My children will however have a different experience because we are now going to OnCue. I talk to my children about bullying and by going to 7-11 I will be condoning bullying. Last week, they witnessed one of their clerks (the store on NW 122 and May) tell a co-worker how fat he was, how his 400 lb body could not drop coins in the safe. He even told him that he had to stand up to avoid pressure ulcers from his weight. The abuse went on for almost 5 minutes. If they look at their cameras, they should see three customers putting back their merchandise and leaving the store. This week, I found the same guy laughing with a customer while they were talking about how they don't understand fat people. 7-11 owners are rich but they need to understand that they got there because of loyalty from their customers through generations. If you don't want to expose your children to adult bullying, stay away from Oklahoma 7-11 stores. We choose where we spend our money and I choose OnCue. I'm talking to everyone at work, kids' games and church. We will not support people who choose to keep bullies on their payroll.

I go to the 7/11 in Addison on a daily basis and lately I'm just getting tired of wasting my time and will probably do business elsewhere from now on. Every time I have gone there lately there's a problem. They are out of Amp, out of Pepsi, out of coffee out of creamer in the machine. Can't use my debit card because the system is down. ATM machine does not work constantly and last but not least couldn't get food tonight because the oven isn't working. So I guess I'm going Hungry. Mind you, last night was the night I went to get food and all I had on me was my debit card and the machine was down and because of the ATM fee, I ended up overdrawing my account so I'm done. Very badly managed and unreliable store and, by the way, nothing was done about any of it - just told, "Sorry about your luck!"

Stop to get an Ice coffee and just because I didn't have a 7/11 cup refill I had other cup he charge me regular price and argue with me. That's so unprofessional to argue with customers. The location is 14460-A Walnut & New Port St. Tustin, California. They just lost a customer.

I went into my local store to purchase a slurpee refill. A new employee that did not speak English nor understand English did not understand what I was saying. Another employee came over to assist the new employee explaining to him and showed him how to ring it up. Today I went in to purchase a refill slurpee and when I entered the store I did not see any workers around, which is not abnormal, so I filled up my refill slurpee and went to pay and there was that same employee who does not speak English. I told him it was a refill and he stated he did not see me bring it in. He was not going to give it to me at the refill price. I have been shopping at that store for 30 years and never experienced such a horrible unprofessional employee.

I purchased 3 items then I had to use the microwave. So the employee watched me place the items on the counter then he raised his voice and said I can't use the microwave because I didn't buy items. I showed him what I was buying but he went on and on ranting that I didn't. Awful, I felt like he was harassing me.

I am an employee and make $7.75 an hour. Not only must I work 60 hours a week to pay the bills, I must also put up with being threatened daily. This is straight BS. Next time you think someone is being rude, consider the crap we are constantly forced to put up with!!!!!

The 7-Eleven on 2nd and Christian St. in Philadelphia, PA is now run by discriminatory, incredibly nosy and rude people. It's been two months since they took over, and the very first day they started there they put a sign up on the door that says: "Sorry our food stamp machine isn't working." But I don't think it takes over two months to fix this. I think it’s blatant discrimination against poor people. Making them walk all the way down 2nd St. to Wawa is ridiculous!

I was thrilled a couple months ago when 7-Eleven gave refillable cups to me and my fellow grade school teachers. Inside was a pass for five free refills. I don't drink soda nor coffee, but I will indulge in a Slurpee every now and again. I read the pass and it said nothing about what type of drink I could use it for. So, I took my daughters and wife and made a big deal of getting Slurpees (since we rarely do), only to discover that the clerk said the form was only for soda and coffee.

The cashier Lisa is extremely rude. Since she began working there she has accused me of stealing for absolutely no reason whatsoever. She automatically assumed that I was a suspect simply for walking into the store like every other customer does. I am an honor student in college and have a great deal of integrity, but for some reason this cashier feels the need to treat me like dirt. She also refuses to greet me whenever I come in even after I have acknowledged her. I have filed five complaints against her to corporate and they never do anything about her terrible attitude.

I'm disabled with epilepsy and the slightest stress causes seizures. I was buying a paper and pizza and the nephew of owner tells me "come here I won't beat you up." Then I make a complaint, the owner gets it and his employee starts pushing me into the door. Now I'm not allowed in 7-11.

I went to 7-11 on 59 Ave. and 43rd Ave. McDowell, asked about phones. Its cashier was very rude and refused me to selling phone, which they have on the counter. They are selling to people they know.

Store #21124 - 4623 Crooks Road, Royal Oak, MI 48073-1755; 248-549-7869. The cashier ** is consistently rude, snotty, condescending, and I even heard a polite customer the other day ask her "what's wrong?" to which ** responded in a nasal, snippy way, "Ugh, I'm just CRANKY!" The startled customer just said, "Oh..." and finished her purchase.

I went to 7-Eleven to buy a pair of stocking and brought a defective pair.. I went to return and was assaulted by one of 7-Eleven employees. Her name is Kassaye ** and her dob is ** and I had to file criminal charges against this violent women.

I have worked at the 7-11 for 6 months, and I must say, it is the worst place I have ever, ever worked. These stores are individually owned, and the owners do not care one bit about anyone but their own. I am a white 52 year old female, and I am not one bit racist, but the Indians, or whatever they claim to be or are, need to come down to reality and realize that for one, I am not their slave. I do not get paid on time, I have to wait constantly on my check, and when I do get it, if it is wrong, I have to wait weeks for it to be corrected. The owner lies constantly, and, if it wasn't for me doing all the darn cleaning, the place would be shut down. They never wash the serving trays that food is served on, and the other foreign employee is always trying to tell me what to do... where do these people get off in America, treating me like a common nothing.

Wanting to supplement my income, I went to my neighborhood store and asked if they were hiring part time. I was told by the manager in broken English immediately that, "No no, we no hire the Blacks; the Blacks, they steal the money!" She went on to reminisce with her fellow co-workers about an incident in which they hired an African American woman and she stole $200. They were all in agreement, remembered the incident. She never offered me an application or anything. In complete shock, I shared the event with my neighbor who went there and was told the same. There are no signs anywhere that indicate that they hire all race, color or creed. I have complied with EEOC regulations and was told that they have a heavy work load and they would respond asap.

I requested a job application at 7-11, Baltimore, MD. in 2011-2010. The store manager stated, "Me, don't hire blacks, blacks steal." She and her staff were laughing while she continually stated waving her hand left to right, "no, no, no,no." I was denied an application twice. The second time, I informed my neighbor because I was thinking maybe the staff don't like me because I give 'em hell if the coffee is watery. So my neighbor and I proceeded to get our items and made our way to the register. While standing there, my neighbor and I both asked for a job application and the cashier said the manager said no. I asked her why; she said, "No hire."

I just came back from this 7-Eleven Store #39489 at 11601 Hialeah Gardens Dr., Hialeah, FL 33018 about an hour ago from 5:46pm today on Thursday, 1/3/2013 and it's been one of the worst embarrassing moments of my life. So, I pulled into the station on the first pump I see open. I stuck in my debit card, pressed the regular fuel grade, filled it up to 1 gal (because I only had $5 in my account), and stopped the pump at $3.40 (because the price for 1 gallon was $3.33 for the day). I checked to see if it’s going to give me a receipt (because sometimes it doesn't). It didn't spit out a receipt so I said "whatever." I got back in my car and started to leave, pretty normal right? Well, not so much.

On December 22, 2012, I stopped by 7-Eleven to buy cigarettes. American Spirits are advertised as $5.75 per pack when you buy 2. I ordered one carton. They charged me for $59.19 or something. I asked why not $57.25. I was told it was tax. But I pointed out the receipt indicates tax is recorded after $59.19. I asked them to explain. I was told that they will call the police. I kept asking why. They said, "You need a coupon to get that deal." But then the price tag said clearly $5.75 when you buy 2. I asked them to cancel the transaction, but in a very rude way, they said no. This happened more than one time in fact.

Milk was advertised for $3.19/gallon. On check out, it was $3.49. When I asked why the difference, they said tax! I checked; there is no tax on food items in California. So, I asked again and then they said it's system's fault not showing tax. I bought cigarette; it showed tax breakdown. I asked again for explanation. They said it’s register's fault. I wish to make a complaint on consumer affairs but .ca.gov website has no option for such issues or for food; it leads to health related issues on food. Please advise on where to file a complaint. I have some pictures - picture of the receipt put next to the advertised price and photo taken.

Every single 7-Eleven has a rude employee behind the counter that doesn’t know how to provide customer service it seems. The 7-Eleven on Roscoe Blvd in Canoga Park, CA has a rude employee. He is a man and looks miserable and mean. All he does is give you this look of hatred and stare at you the whole time you’re in the store. And then when you pay at counter, he never says thank you or have a nice day, nothing, not a word. He is creepy and they need to get rid of him.

I filled up my gas tank at 7-Eleven located at 12235 McKelvey, Martyland Heights, MO. I used Pump 8 at approx 1:15 pm on 06/01/12. The pump registered 15.222 gallons pumped into my tank. I do not believe this is possible as I have never pumped this amount of gallons into my tank. At the most I have ever seen, my tank take is approx. 2 gallons less (13.222). I feel this is very inaccurate and should be monitored to see if there is a problem with the calibration at this pump. I have saved my receipt and, of course, I am concerned.

Today, 03/28/2012 at around 11am, I went to the 7-Eleven store located in 2501-014 Mcnair Farms Drive Herndon, VA. I had just came from the CVS next door and I was trying to go to 7-Eleven to get one box of Newport 100. I looked at my wallet to make sure I had enough and I counted one $1 bill, one $5 bill and one $20 bill. I made sure I still had a $20 bill to get me through this week with gas. I went in the store. The clerk asked how he could help me. I said, "Yes, one box of Newport 100's." He then said, "If you get two packs, you save $1.10 or around that." I told him no thank you, just one box. He then rung me up and the total appeared on his register $5.89. Not realizing that what I was doing wrong, I proceeded to give him $25 instead of $6.00. Now, I have to add that I was a waitress for three years and I used to work the register so I know that before they put the money away, they have to make sure they give you the accurate amount to punch it in. He just gave me 11 cents back and didn't even tell me I gave him too much.

I have been a customer with the 7-11 store in Nostrand, Brooklyn for 15 years or more. Today, on Saturday, 3/17/12, around early afternoon 12:30 pm, I went to store and parked the car. I dropped my son to buy a drink and crossed the street to call my wife from the store across from the 7-11 store. It didn't take 5 minutes and I'm looking at the parking lot and my car was towed. I asked why they did that. The tow man who was hired by the store stated that he asked everyone in the store if they have that Nissan car and he called the tow company. I stated that my 15-year old son is buying a drink. He was standing first in line, holding two cups of drinks and still there.

My husband was pumping gas at 7 Eleven and I needed to use the washroom. I went into the store to do so. There were 3 different signs saying how the washroom is always clean and if it is not clean, to alert the employee on duty. When I walked into the public washroom, I was just about sick when I saw the toilet. The seat was covered in dried urine. Needless to say, I obviously could not use that washroom. I went to talk to an employee and voice my complaint. I tried to tell her my concern, she cut me off mid sentence and then she walked away. I cannot believe the horrible customer service. I don't wish to return to that store.

While pumping gas for my car today, it was strange the pump did not stop around ten dollars. The reason for this pump not stopping was because the pump malfunction and did not stop. Normally when the tank is full, the gas stops and the gas was not accepted by the tank and spilled around 3 to 4 gallons on the pavement. My concern about this pump is the one located at the end, parallel with Cassopolis Road and the spill should still be their. Not satisfied with the service of 7-Eleven and the pumps for not keeping them working properly.

I went in to buy an ice cream treat at the 7-Eleven on Annandale Rd in Falls Church, VA. About a dozen Reese's PB Ice Cream Cups were in a bin with a large label marked $1.39. Many other novelties were in bins with other prices. The cashier charged me $1.89 for item. When I protested, manager was called and both said, "Oh, the item was misfiled or a customer moved it." I pointed out that a dozen were in the same bin and by law, they had to sell it for that price, and that it was their problem if an employee put them in the wrong bin. After telling them I would contact the state commerce department, they sold it to me for the marked price.

My boyfriend gave the cashier ten dollars for his gas pump and charged it on the pump to the people who were ahead of him in line. He went in afterwards because the pump wasn't working and the man said, "Oh, there's nothing I can do," even though he knew what he did. I called this man after we left because my boyfriend didn't know what else to do and I demanded a refund for his hard earned money, in which none was given.

I'm writing this review in the hopes that other customers that have been victimized by the owner/staff, to help get this store shut down somehow.

14 Sept. 2010, went to this location to buy a coffee refill and a $1.19 cookie package. This normally cost around $2.37 at the other locations in the Chesapeake area around Battlefield blvd. The man was yelling very loud at the women in front of the line about the way she had filled out her lottery ticket and that it was not his responsibility to correct her mistakes. When I approached the register, his fellow worker started to ring up my order and then tried to print out a pick four read out of winning numbers but she was unable to do so. He then said, "Next customer," and looked over my way. Stating I believe my order is being rung up with the lady. He then stated very loudly, "We can't use two registers you should know that!"

Monday 11-26-07 at 7:00am - I have a Boost Mobile Card and I wanted to add airtime for this card. $20.00 was the price, I swiped my debt card, put in my pin number, approval code came up, but the cashier said it was denied according to his screen. I have the receipt, with the approval time and code. This has happened to me twice, once at this location and at another location(*** Airport Road, New Castle, DE 19702). I was charged twice. While in the store, I called my bank and they said it was approved and money was withdrawn, the bank said that at 7:06am $21.19 was withdrawn, which was the Boost Card and a cup of coffee that I purchased. The cashier also spoke to bank representative and gave him the transaction code, and time of approval. I told the cashier that either he gives me another Boost card or my refund my money or call the police.

I walked into the store with my seven-year old daughter and we proceeded to the nacho stand. My daughter has just let out of school and she wanted some nachos but there were three asian decent teenagers waiting for the cheese because the machine was not functioning properly. They had tried to get the managers attention several times but he kept on ignoring them. I then asked the manager politely if he could please help with the machine, he sent his employee to help. by the time it was my turn to use the machine it broke down again so once again I had to ask the manager for help. he then proceeded to look at me and said "what YOU want more cheese again" I responded "sir we just want a bit of cheese on the top." The employee there fixed it and we where able to get our cheese.

Many to most of the products I was looking at (food and drinks) had no prices displayed. I received a rude response basically saying they will not display prices for their products because the locals already know the price. I'm a local now but don't like it. It's ridiculous to need to bring every item to the counter to get a price check.

Egg price for Large "AA" eggs are usually $1.89, a little expensive but worth it for the quality. Walked in today (after a snow fall) 2/27/07, and the price is $2.49. A sixty cents increase, almost 33%. I want this price gauging recorded and investigated. There are many elderly and frail tenants in the Mithchell Lamas across the street from the 7-Eleven, and the practice is unfair.

I went in to this 7-11 store to purchase a drink. I brought it to the counter and the lady rung it up I asked her how come the prices differ a lot? She said you're a complainer. I said if that's what you think. Then she patted me on the stomach and said your fat. I was shocked and walked out very upset. I got in my car with ny friends and left.