7-Eleven Reviews

He is absolutely disrespectful and is a disgusting human being. The last place he should work is in customer service. He has called the police on me twice in total and twice over last 2 months. Over absolutely nothing. This guy needs to have a stern talking to from his superiors and I would like an apology. They are located at 214 Baltimore Pike Bel air Md 21014.

I understand that my card got declined, but when I tried to pay for my stuff, it got declined even though I had enough money. It was $8 something and I had $12 something. I showed the worker what I had on my card. Yet still, I couldn't get it. But I got my friend's free slushies but nothing for me???

The 7-Eleven on 2 East Main St. in Marlton, NJ is in desperate need of leadership. Their employees do not know how to process PayNearMe payments and instead of asking coworkers and learning, they are quick to dismiss customers. This happened to me twice in the same week by two different employees. Tonight (4/7/23), the employee raised his voice at me, cursed at me, and told me to leave the store.

I paid for the items. 2 orders of drink. 2 wings and gas, the receipt says they charge for the purchase of 2 Slurpee cup 1.79 each, then charge me for 2 orders of iced coffee cups. 2.19 each, as well as the fountain drink. The door states the cups with beverage that's advertised on the door is 89 cents. Why is there 2 cup fees and beverage fee if the door is advertising the drink for .89 cents? My bill was 32.00 dollars. If it had not been for a discount card used. That's 5.00 for each drink. I'm confused. I still have my receipt. Store #38688. TERM# **. TERM SEQ# **. REF# **. AID: **.

Anytime I go in there place is a mess. Sometimes you get fruit flys. No garbage pails outside to throw food away. Coffee station always a mess. And until recently employees had bad attitudes. You would expect fresh coffee. If you wanted pizza you'd expect fresh right? No. They give you old pizza and old wings and whatever else is in the warmer. Even hot dogs and taquitos old.

Of all the places of service I went to this is the worst. The cashier never lets put the points for my application, they did not give me my bill justifying that I did not want, when I said I was going to make a claim from me he said to do what I wanted and I yelled at me without measures, this kind of customer support shouldn't exist, lousy 7-Eleven Riviera Beach service -- Military Trail, when I said I needed my bill they didn't want to give it to me. Abysmal... lousy service.

It's unbelievable and frankly ridiculous that just to put ice in your own tumbler or water bottle is 57 to 75 cents!! Why? QT and Shell and Valero all let you do it with NO CHARGE. You'd think with everything going on, that wouldn't be a big deal. What. A. Joke.

The same 7-11, I purchased this soft drink, I had to make a state deposit on the can. When I had lots of cans, I purchased at this specific 7-11, they refused to refund me the deposit! This specific 7-11 accepted cans before! When I write to complain this event to 7-11 main office, online, they received my complaint, but never resolved the complaint!

I have had a horrible exp at 2 different 7-Elevens. First one at Moon Lake Rd & Ridge Rd, they had there Vuse labeled $4.99 a 2 pack. Paid 6.99. Said, "You may want to fix that." She screamed!! "Whatever" at me.

I had a craving For ice cream late at night and the ice cream refrigerator was not working properly. When I brought my ice cream to the counter Mr. Jason the cashier gave me some advice not to make that purchase because it has been reported previously and the management did nothing about it. So yeah Jason you did a great job.

Yesterday I had the worst experience at 7-11 in Hollywood FL. Went to go get a coffee and my wife wanted milk in a separate cup. The Spanish lady at the desk went nuts on me in front of all the customers that I had to pay for an extra coffee plus that she said I spilled a bit of coffee. Then she proceeded to say something in Spanish to her co worker about me in front of everyone. She probably was having a bad morning but why take it in on the customer. Won’t be going back there. Can’t believe what’s going on with customer service.

I have been charged a small basket fee since 2019 even though my subtotal was over $15. I notice this on my 10/15 /21 order. I only received a small portion of my money back. I will not be using the app again.

The customer service at 7-Eleven is complete garbage! I've had some bad customer service before but 7-Eleven takes the cake. I've tried to contact 6 times now by email about missing points. Each time they decide to email me back asking for more information, I send said information and then they reply 1-2 days later saying, "Case closed. Not enough information". Well what the hell 7-Eleven? I sent the info you asked, you could have responded saying what else is needed or not. This keeps happening over and over again. They don't take ANY time to actually work with you. Garbage company. Not spending a penny more with them again. If you can't treat me right, you don't deserve my business.

I never use my points since 2018 and yesterday I try to use. I know I have a lots of points and I found out no more points in my card. They said never expired points. I just wondering where are my points go?

They have this new service "711 now". They put that it's going to be only 30 minutes for delivery. After waiting an hour and a half at 2 am till 330 in the morning they then CANCEL the order and say it's going to be 7-10 days to get my money back. Then I call in and they didn't see the problem. Yeah. Just wanted some snacks to study. Not to stay up till 4 am only to have to wait a week to get my money back. They were extremely rude when I asked about it, as they have never been under an hour. (Used them once before.) Ridiculous.. Oh "sorry for your inconvenience." The most condescending thing you can say... yeah. Someone needs to stop teaching people that is supposed to be polite. It's rude as hell.. and so was this whole experience.

I went to buy a cheeseburger and 2 taquitos plus some Veggie Straws because the subtotal was $5.87 and they charged me more than 8% tax that is charged in the city of Philadelphia because the total had to be $6.34 and they charged me $8.11.

There is always many, many people outside inside the store. You have to say excuse me to get in then once inside you have to keep moving to keep 6 feet between you and the person behind you. On April 7, 2021 I went to 711 on Cadillacs Street in Detroit MI. Many people outside store. Many people inside store. While standing in line seems like 30 more people are outside the store. I come out security just watching doing nothing and 3 fights start up now. If the police was called before this wouldn't have happen to me. I take off ccx running to get away from the 3 fights. I fall bruise all up and here come 9 police cars. Really then 711 security locks the door. It was a hot mess. It always is don't go to this store. Anything can happen inside or outside. Believe it!!!

I went to 7 eleven in South Denver off of 1-25 and Hampden a few blocks west. I am 48 years old and my husband is 50. I wanted to purchase a lighter and the man who is Muslim asked for my ID. I just watched a much younger looking man in front of me buy a lighter without being carded. If I appear younger than 30 I’m supposed to be carded. I’m sure I look over 30. I got upset and went to my car. My husband said, "I’ll go in and see if he cards me". Sure enough he didn’t card my husband either. I know women aren’t allowed to smoke in the Middle East, but this is the United States. You need to leave those views behind and treat everyone equally man or woman.

On February 5, 2021 I purchased a reloadable gift card from 7/11 along with a money order. I got home and tried to register the card and was greeted with offers to purchase life insurance and car insurance. I was wondering if anyone else ever experienced this problem before.

I have been trying to get back money that went missing from my 7-eleven wallet since 10/4/2020. They ask for the same info about the problem over and over then close my case without correction. I'm still trying to get this resolved. I have sent several emails and called several times. I am hoping that this review will get them working on the problem. They were able to tell me exactly what I put into it so returning my balance should not be a problem but they have not done it yet. I will continue to review this and hope to be able to say soon that it's resolved. This use to be one of my favorite stores.

Sad example of a greedy multi-million disgusting "company". Not only do they HOLD funds but NEVER HONOR DISCOUNTS FROM COMPANIES THAT MAKE THE MISTAKE TO USE THEM TO SELL THEIR PRODUCTS. ONE EXAMPLE: VUSE VAPE.

The 7-Eleven on 2nd/Wells in Reno Nevada allows groups of homeless to loiter in front of the store constantly. It's so easy to shoplift at this location. It attracts an unsavory element. The operators of this location are responsible for making the surrounding neighborhood a more dangerous place for the customers who live/work in the area. It's a breeding ground for covid-19.

I registered after getting a new phone number with 7/11. I couldn’t remember my password so I log in with Facebook. It was a new account. I realize after and wanted the first account I always had so it gave me the option to combine, emailed me a verification code then denied my email account after I verified. I feel like my points were stolen. I signed out and attempted to sign in my original email account only to be denied that my very first account with 7/11 never existed. I don’t understand because I earned enough points and I am a loyal customer so the disloyalty feels wrong and I feel robbed.

I opted to take advantage of the digital wallet when using the 7-11 app. I've attempted to use it three times to no avail. Each time I have done so, the male employees working weekend mornings at the store at 1550 Glendale Road in Echo Park, Los Angeles have had the audacity to tell me that it's my fault the wallet doesn't work when they are the ones operating the register. I'll be filing disputes with my bank to get my money back. These employees don't do anything to resolve the issue or consult management to fix the issue. Until now, I was a daily customer, but I assure you I will never purchase anything from any 7-11 ever again.

This is one of my favorite stores. I like the rewards program and the app usually works very well. I started using wallet on the app no problems until I got a new phone. My previously combined accounts separated and a lot of points were missing. Customer service recombined the accounts, restored my missing points, but the money I had in wallet is still missing. I tried to screenshot wallet in the app but it's not allowed but my receipt shows the Wallet balance that's missing.

Walked in store and got in line behind someone else who was already waiting. 1 cashiers was playing lotto numbers and 2 others when staking shelves. They have a sign up that says anything over 3 numbers has to be written down. He was clearly playing more than 3 numbers. Him or none of the other employees had on name tags. After about a 5 minute wait one of the other employees decided to go over and check us out. The first cashier is now doing scratch off tickets for same customer. I walked over to recheck lotto sign to verify the store policy and after seeing that yes it does say 3 numbers only I asked for Mr and was told she was in the back. I left and went to gas station to make my purchase. I've also had to notify employees on more than 1 occasion about roaches by microwave/trashcan area.

Hi, I am writing this review because I Am completely disgusted! I purchased a cheese pizza of 7-11's “fresh” made in house brand this past Thursday night. When I got off work around like 1 AM or so and went home, put in the fridge then the following night Friday, I took it out to make it and it had mold growing on it! Then, I went to search the wrapping for any sort of best by date but there was absolutely nothing!! Now I’ve worked in restaurants my whole life and I do know prepared food needs a date on it especially when it is being sold. I didn’t have the pizza more than a little over 24 hours.

I freaken hate the 7NOW app. I have used it about 10 times and 1 out of 3 times they say they can't find the address so they just cancel the order without calling you or texting you on how to find it. They just straight cancel it then you have to 3+ days for a refund. So you're better off driving or walking to 7-Eleven your damn self. Well today was the last time I will order via this dumb app. I actually watched the driver stop to nap or chill for a good 15 minutes and put in the order notes. He could not find the apartment when I don't reside in an apartment. It is a duplex so it could either be one or the other side but he didnt even get out of the car so I go outside to look at him and he appeared to be asleep.

Though I tend to prefer Wawa over the big 7, at least the rewards app on my Android phone works. As long as their system is up and running. Got myself a BIG Gulp filled with Pepsi, had the clerk scan the barcode on my phone, because I lost the physical card when I lost my wallet in December of 2019, and it works. Bravo, 7-Eleven!

Ashin at the 7-11 at West Main Street Denville NJ is always friendly, professional and helpful. Always working when I go there but stops what he is doing to help me or other customers. I give him five stars. I will go out of my way to go to that 7-11 because of him. We talk in a friendly way. Ashin is married and has two adult children. Ashin recently celebrated his 60th Birthday.

It asks for your personal information, like driver license, credit card, mobile, birthday, etc. and when you try to lock in a fuel price, it shows error "tango" which sounds weird. I don't think any other app, platform like this asking for driver license before. Be careful, all your confidential information and later it shows you an error. Only know some of scam do things like this, they are trying ask for your personal information, but do not do what they said they will do. The customer service person who mentioned that the driver license is used for verification and you can remove bank card if you like. Sounds like they do NOT really care of the consumer use this app or not, they only want to get rid of you. They do not really know how long it going to take to resolve this issue. Take consideration when using this app and especially when they ask for your personal information.

I have watched A-Plus slowly, I mean SLOWLY, change to 7-Eleven. Ever since 7-Eleven has taken over that store it has gone downhill. The prices are getting horrible, the place is very unorganized and the treatment of customers by the store itself, not the employees, but the higher ups, is insane. I was excited when I first heard 7-Eleven was moving into the neighborhood. Now I am so disappointed I would rather go miles out of my way than go to their business. AND another major problem is there is no safety there. Depending on you area, If someone gets attacked in the parking lot no one says or does anything. There could be a major storm outside and, because of store policies, someone walking would have to walk out of their way to go to another store during the storm and some of these people have major health issues. These are things I have seen first hand since I live so close. Sad.

Case **. 21 Lincoln hwy. Edison, NJ 08820. On October 5, 2019 at approximately 10 AM I inserted 60 dollars in a lottery machine but only received one $30 ticket. The clerk (**) behind the register opened the machine and then said he couldn't help me and that I needed to come back tomorrow. I called the 7-11 customer support line and opened the above case number. This issue is now over one month old and no one has contacted me to resolve this issue.

The local Cottonwood Heights Utah 7-11 sells out of date food. I bought bread and milk that was 3 days and 6 days out of date, respectively. We should not have to check expiration dates of food sold in stores. I only found out at home after tasting. The bread was stale and the milk was completely sour. Disgusting. Even out of date pasteurized milk should not have soured so quickly. It makes me wonder how they are storing their products. This is the second time this has happened in 16 months and I rarely buy anything there, only when I’m out of food at my house. (One 7-11 employee once actually chided me for buying food there instead of the local Smith’s because 7-11 was so overpriced.) The first time it happened, I considered it a fluke. Apparently it is their way of doing business. Meadow Gold Dairy and Dunford Bakers should be upset that this 7-11 is giving their products a bad name.

I shop at several 7-11 Stores on a regular basis. The 7-11 that's closest to my home and most convenient continuously charges more than the price that they advertise in the store. I point out the price discrepancy to the cashier but they refuse to adjust the items to the price advertised. I went there today. Saw a sign above and in front of the hot dogs and sausages that said 2 for $3.00 with said items pictured on the advertisement. I then got two hot dogs, A super big gulp, 4 packs of $0.35 gum, and at the register where Snickers candy bars that said 2 for $3.33. The cashier rang up my items the total came to approximately $12.00. I noticed that each hot fog rang up $1.99 and each Snicker bar rang up $1.99.

About 15 minutes ago, on my walk to the library I stopped at the local Seven Eleven store on the corner of Eshelman Avenue and Lomita Blvd in Lomita, CA 90717. The first aisle of the store was blocked off. When I went to go down the second aisle I needed to squeeze past four or five men then proceeded to the soda bar where it was disorganized and wet, I turned to ask the cashier where the right top for my small gulp soda was and (he) said the top shelf which I had previous tried thinking maybe someone mistakenly placed there wrong lid in the wrong shelf and of course when I dug again I found the lids were to my Gulp cup. As I approached the countered he or she with a beard referred to me as Dorothy. I replied sure thing Alice then corrected myself and told the person maybe be they were the hookah smoking caterpillar. Needless to say the person stayed quite as I paid then left the store.

Several times I have had issues with a place I've shopped at for 33 years. the workers are great especially if the people that finally started cleaning the place actually got the credit they deserve. These Managers do not care what you have to say in defense. They just want to chase away their most loyal customers. I am creating a social media and online campaign to fight this lame attack on the freedom to stop and talk to an old friend for 5-10 minutes after being a customer TWICE in a few hours.

I had 25k points accumulated. Then life happened - a family medical emergency, and I was forced to leave town to tend to a parent who had a stroke. I was gone for 12 weeks. They live rurally and no 7-11's are anywhere close. I returned finally after 12 weeks only to find my 25k points were stolen from me by corporate and their "no use after 90 days you lose your points" and I was at 0 rewards. I complained numerous times and explained to them the situation and conditions, and each time they "escalated" my complaint only to do nothing and say "sorry - we cannot return your earned rewards points to you - sucks to be you sucker" attitude.

I went in to turn a winning scratch ticket and choose another. When asked how many I said one and because I didn't buy another ticket he very rudely dropped the ticket on the counter instead of handing it to me. When mentioned that that was kind of rude he just started laughing. Won't visit the 7-Eleven in Portland Oregon that's on corner of 4th and Taylor..

I wanted to get 3 vitamin waters 20 oz. bottles. App had a special for $3.33 if you buy 3. Normal price is $2.49 each. The register would not add the discount after scanning my rewards. They said it may not apply to my location. So I showed them and the manager on duty that their location is listed as a location that is participating in the offer. I did not get my discount even after proving that this location is listed on the participating site. I plan on contacting the D.A. for Santa Clara County for false advertising and California Pricing Law Violation.

There’s nothing like 7-Eleven especially the one on Palm Avenue and Pembroke Pines. I never see any employee have so much energy like Agnes and Bobby even they’re working overnight, not even one time you see them chilled around the store. They’re always on the move. Even for a little thing I always like to go to the store just to experience how nice and respectful they’re toward the customer, always ready to assist you looking for whatever you need. This I...I believe Agnes and Bobby bring more customers to the store just by providing great service. Thank you????

I emailed to say my points vanished even after trying to use them prior to this and it saying I had well over 3600 points. When I tried to use them on 3 slurpees the lady at the checkout had said it didn't work. The system had glitched so instead I was in a hurry and just quickly paid. I then later went to grab slurpees and use my points to see I only had 36. Seriously!?! I literally shopped almost daily for a year! A YEAR to get my points and they're just gone. I get it, it's only $10 or whatever in money comparison but why have a rewards system if you're not going to honour them.

On 6/8/2019 I used a 7-11 car wash in Sarasota FL. on my 2 week old Jeep Grand Cherokee. The car wash scratched my brand new vehicle that since has been estimated damage $2400. I had immediately reported the damage to the store manager who reported it to the insurance company they use. I was informed yesterday by the insurance company that my claim has been denied due to user error. I have used the same car was for the last 6 years without incident. I just want you to know what happened here.

I went to 7-11 to get gas for my car. I paid at the pump and my card kept getting declined and I could not understand why. There was over 3k available on the card. This was because 7-11 charges your card $100 then what you don't use they refund back to your card. This is the wrong way to do business because for one this looks like a skimming device got my card and so my card company shuts off my card. Then why would they charge $100? Every other fuel station in the U.S. charges $1 to make sure the card works then after fueling they charge the correct amount. This was set up by the United States so if you only have $1 on your credit card you can at least get fuel to get back home instead of being stranded. Very logical thinking. I usually spend about $250 a week between gas, cigarettes, food, and junk food at these fuel stations. Now I will never ever again fuel at these fuel stations because I cannot trust their business practices.

I have contacted 7-Eleven 4 times about my points. They are scammers. I have over 2500 points I can not redeem because they have my phone number wrong. They won't change or update it. They will not listen. Each time they over talk you and you can't get your point across. Each time I called. The reps barely speak English and you can't hardly understand what they saying. This is anon going issue. I need it to be addressed.

They don't honor the rewards. I have been trying to get my points for over 2 1/2 months and when I call in they either say, "We will call you back" which they don't or they hang up on you. I spent an hour and a half on the phone today calling back to back because I kept getting hang up on. The customer service reps are ** and disrespectful, and they promise to fix it and dont. This is a ** app and company. I just want my 250 point per order which I have 8 may I add. If I could no stars I would.

I went in to get Slurpee but machine was down. I got a Super Big Gulp, all lights on soda machine were blinking, so I was looking for a good 10 seconds at choices available that were working when male employee (Jeb or HEB, name was in pen on name tag and not legible) came back, not to assist me, but to tell me that they do not give water away for free. I was shocked, and embarrassed and felt belittled. I told him I was trying to buy a soda. I grabbed a cup and did get Mt Dew. At the counter, there's a take a penny leave a penny dish, which I grabbed a dime so I wouldn't have to break a dollar for change. Male employee continued to be rude and told me, "It's for people short on change." I asked for a receipt and he rudely told me he can write his name down if I wanted. I said no and thank you. I have never had rude service here before, not everyone in this neighborhood tries stealing.

One of sellers (the young guy very often works) gives not all change to tourists (it was several times). On some products the price at the checkout is higher, than on the price tag! Be attentive!!! You can use other stores, near they are available.

711 on Bay/St. Joseph, there I just bought a cheese bar that is under promotion of buy one get one free but I did not know that until I finished my transaction. (No, the clerk did not tell me that it's under promotion of any sort.) I took another cheese bar to the clerk and asked him to give that one to me for free since that's what I deserved according to the promotion policy. He stated that since my previous transaction was over, he wouldn't give me this one because it's considered a new purchase.

I went to 7/11 on 2803-05 Garnet Ave, San Diego, CA 92109. I've been to this 7/11 two other times with no issues. I have been using the points that I have been awarded from making purchases. One day I got a pizza using my points, no problem. Another day I came in and used my app reward for 5 wings from playing the Pokemon Detective Pikachu games. I decide to come in on May 30th at around 8 pm. I ask for a pizza and the worker rejects my app rewards because he states I come to that 7/11 every day. I've only came two other days and that's represented on my apps history. I came after work two times. And on the third day of this month he rejected my offer. He also stated that his boss told him to not allow me to redeem my rewards. This is against store policy as this 7/11 is a participating store. I wasn't in the mood to cause a scene so I kindly left the store. Lying and not accepting rewards, wow.

I went to 7-11 on Hall & Allen Blvd in Beaverton @ around 12 am and got the 5 for $4 taquitos. They were so dried out and hard. They were almost inedible! This is not the first time I have gotten "food" from this place I would not feed a DOG!

Dear 7-Eleven, you are a misleading business with promotional gimmicks used to fool legitimate customers and you should be held accountable with Consumer Affairs, Better Business Bureau, Google reviews and other social media avenues! In July 2018 7-Eleven updated their terms & conditions in way where they can take away all our hard earned redeemable points right under our noses without disclosing their new policies knowing they possess our emails through their phone app where they could have warned us. 7-Eleven franchise owners and CEO knew their fraudulent acts of deceit prior to their doing and didn't care about their faithful customers. SHAME ON THEM!!

My 13 year old son was asked to remove his backpack, which contained school books and medication for my 5 year old. After shopping he forgot the backpack and it was missing when we returned. He would never forgot it if they didn't ask him to remove it from the safety of his own body. They should be liable for personal items stolen since it's their store policy to have customers remove their property to patronize there.

I will not be going to any more of these 7-Eleven stores due to what just happened. I'm not going to be scammed anymore. I asked the store clerk where their cheeseburgers are so I can redeem the reward on the app. I showed him what I was talking about. He grabbed my phone and read it and pointed to me to the cheeseburger bite. I grabbed the other things that I had redeemed and went to finish my purchase.

The 7-11 store on Crossroads Blvd near Windsor, CO does false, advertising about a 5 - 1/8 lb hot dogs for $4.00 which is advertised on a sign in their store. However the employees, manager and owner all state they only sell the 1/4 lb hot dog. What an opportunity to sell hot dogs at $1.99 each. Everyone should go here and demand the 5 for $4.00 hot dogs. They made it right by giving me 5 - 1/4 lb hot dogs for $4.00 but said they will not do it again but refuse to take the 5 for $4.09 sign down. That is Bait and Switch if the customer does not complain.

On the night of January 31, I was at your store at 324 E Fillmore in Colorado Springs CO, purchased a 6 dollar pizza. At which time the night manager by the name of **, I asked him if he could heat the pizza in their oven. ** while training another employee decides he needed to train her in putting the pizza in the oven. The new employee was busy at the cashier with customers she was checking out. ** stood by the oven with my pizza still not placed inside. Waited almost 10 min before getting her attention to come over by the oven to see how this is done.

I recently had a very frustrating and extremely degrading experience with a clerk named ** on 01/20/2019 at about 1320, at your store located at 4309 SE 29th Street in Del City, Oklahoma. I feel that I am at least owed some kind of apology or acknowledgment that your company can provide better customer service to all customers regardless of race or social status.

I went to fuel up my car one night. While at the pump my vehicle lost a ton of fluid. Was not fit to drive. I pulled to the side of the building into a parking spot and proceeded inside to talk with the clerk where he gave me permission to leave the car there. Said it would be OK. I left my contact information and he reassured me that they will call me if they needed it moved. I told him that I had to guess parts that wasn't sure but probably gonna be a couple days. Once again he reassured me the car would be there they would call me. I went back after I got the part only to find my car had been towed. The clerk that was working at that time had no clue where I could find my car.

So I was excited to to find out that 7-Eleven delivers food and grocery items. I place an order and it said 35-40 min delivery time. After waiting 40 minutes, I saw update- your order has been delivered... Hmm I called front desk, nobody ever heard of this order. Then I called 7-Eleven customer support number, it says I am number #23 in the complaint list to wait to speak to CSR. Yeah right, like I wanna hold for an hour to explain some idiots where is address that I entered online and I use daily with success. Do yourself a favor and get UBER EATS or some other app that works. This might be scam or something... Then the funny part - says "leave a TIP for your order..." seriously!!??? What order that I never got??!

All I wanted to do was change my email address in the 7-11 Now app... no way to do this. I call the Customer Service team, and Hugo rudely tells me it takes 2 weeks for a manager to review and help change the email address. Two weeks... for an email address change. The only thing I can do according to Hugo is make a new account. How is this the solution to the simple problem that the app doesn’t allow you to edit the email address? I asked him how to cancel the account, and it will also be sent to this multitasking manager to cancel in 2 weeks. See you in 2 weeks to cancel this garbage service.

I was excited to get an email promotion two weeks ago advising me that if I "swiped" (used my rewards card in store) 5 more days before the 21st of October (yes, I did the swipes) I would receive 4000 bonus points. Since then I have not only not gotten the points, but I cannot even get into my account to check my balance. The page just loads and loads but never "loads". I have sent messages three times and called (I was excited to get those points, they would have let my husband and myself enjoy a whole pizza this weekend)~but not one customer service representative has reached back to me even after the call center gentleman said he was expediting my case to management. Do Not Bother With 7-11 Rewards. I'm not going to spend one more dollar, ever, at 7-11. This company does not deserve my loyalty or money.

There was this person that had accident that was working as a cashier and he was checking my drink out to buy and I gave him my phone number for 7-Eleven rewards points only and told him couple times that did not want to use my 7TH CUP IS FREE Reward and he said ok. But I guess he did not hear me because he had an accident and he used my 7TH CUP IS FREE Reward when I told him couple times before that I did not want to use that because I was going to buy it with my cash and save my 7TH CUP IS FREE Reward for a different day when I wanted a Double Gulp drink and that is why I got a regular drink that day on October 22nd of Monday of 2018. But he did that anyway. I want refund because I want my Double Gulp drink I did not get for a different day I was going save it for!!!

I was given 100 dollars on a gift card to use for gas. The magnetic strip came off and now they will not replace the card. If I go online, the card says it has $100. The store says they cannot do anything because it cannot swipe and if you call their service line, they tell you the only way to replace it is in a store. It's a huge scam.

I moved into this neighborhood in January of 2018, and every single night I walk to the 7-Eleven to get snacks. One night after 8 months of entering this establishment all of a sudden I am verbally abused and denied service. I was even threatened with bodily harm. When asked why I was being treated this way... no answer was given. I've never had one harsh word with any of the store's employees... Never. Never. Not sure WHY this happened. Reported it to the corporate headquarters. The store manager called me the following day and apologized to me for the employees' behavior.

Store # 33110 in Palmetto, Florida. I have stopped there numerous times to fuel up my vehicles. Unfortunately there is never a receipt available at the pump. This is supposed to be a convenience store? What is convenient about having to go inside and wait in line for a gas receipt? I have instructed all my family, friends and all my employees to gas somewhere else. Time is too valuable to have to wait in line for a receipt. Other gas stations have receipts? Why not here?

I bought a 11oz Simply Lemonade from a 7-Eleven at 111 Fulton St NYC. The listed price is $2.79 and the cashier named ** charged me $2.99. I told her the listed price is $2.79 and asked her to check it herself. She didn’t and told me it’s only 20 cents more. No apology and not willing to doublecheck the price. Poor customer service and it’s not legal to overcharged customer.

Address: 146-26 Northern Blvd, Flushing, NY 11354. Labor day Holiday 09/03/2018. My experience with this store was not pleasant. I bought two Gatorades and an order of buffalo wings. Everything was fine until I got out and tried one of those wings. The wings have gone bad and have a strong flavor, like when something is in poor condition and very unpleasant smell. I went back to the store and explained to one of the guys who worked there what was happening. He began to say that I was the only customer complaining and that he had just cooked his wings. All I said was that I was a different customer and, the smell and taste were horrible. He started being aggressive and arguing with me, instead of helping me. The guys who work there are very unfriendly, aggressive and have a very poor customer service. I asked for my money and I left. I will never go back to any 7-Eleven stores.

I went to the 7-11 on 9701 E Mill Plain Vancouver WA. 98664. I went in to redeem my winning lottery scratch off ticket. I forgot to scratch off the barcode so the clerk took a penny and scratched it and scratched it too hard and it ruined some of the barcode. So he tries to scan it and it wouldn't scan and then turns around to me and says it must have been wet. I said, "No it wasn't. You scratched it too hard." I said, "Sir don't try to blame this on me..." He then told me to go take it back to the store that I got it from? I said, "You think they are going to give me the money after you already messed up the barcode?" He said he "wasn't going to take the money out of my till." I said, "So I am out of $5.00 because you messed up the barcode and you are not going to make it right?" He became very rude and told me to leave the store.

Every time I would go to my local 7-11 store, they would hand me a new rewards card and I told them I had 10 more at home... They said you can add up to 15 on the website. When I went to add them it only let me add 4!! I called customer support to see why and the guy was so arrogant and rude. Aside from the fact that I couldn't understand his heavy accent (and you could tell that was upsetting him), instead of apologizing or showing any interest in my complaint, he just kept saying, "Well mam (keep in mind I'm 24... Not a mam yet... Ignorant people) I can send this to management and write a report that will come back in 3 to 5 business days."

Today, I went in to use the ATM at 7-Eleven in Casselberry, Florida; what happened after was chaos! See, previously, I had gone to a 7-Eleven at 101 FL-436 Casselberry, FL across the street in the same vicinity where a woman works that happens to be my neighbor (We haven't had a warm relationship since she moved in due to her and her old man having relationship issues that spread into the community). Since we don't even have a "business oriented" relationship, I decided I didn't want to deal with her so that is why I moved my business across the street to the 7-Eleven at 5811 S Hwy 17-92 in Casselberry. When I finished my business of using the ATM, I was confronted by the manager from the 101 FL-436 store about stealing and held in place (I couldn't move at all) against my will.

140 Beach Street Revere, Mass. They do not seem to care about customers waiting in line. They worry too much about customers playing Keno and the lottery. There are more things in the store then just lottery. All customers should be tried fairly.

I been getting Ice coffee at 7 Eleven for 5 years, this store is located on Eshelman and Lomita Blvd Lomita California. As I walked into the store I noticed all employees were busy so I took my cup which I have had for 2 years to the ice Coffee machine and filled it up. As I approached the owner of the store, same one who has been selling me coffee for many years tells me 1.99. I respond it's a refill 1.49. The owner tell me, she did not see me bring a cup in so it was 1.99. I told her nothing in the store states we must show her a cup and that she has charged me a 1.49 for years. I paid for the cup and never returned back to the store. What is the policy and if so please posted it so customer may know?

7-Eleven is the only place I know of that never seems to follow terms of promotions, they can’t grasp the concept of giving anything away for free...even if it was already paid for by someone else...even if in clear writing it says "all taxes paid by promoter" they just can’t get it. This is the third problem I've had at 7/11 and it was 3 different ones.

Yesterday (7/3/18) I stopped at the 7-Eleven convenience store on 34th Street and 53rd Avenue in Bradenton Florida. I got full tank of gas and purchased $8 express car wash. When I started washing I noticed that there was no water and soap available, and my car was given dry washing. That was real express wash with spinning brushes, spot free rinse and dry air blowing at the end.

To complaints department - your store in Research, Melbourne needs serious attention. The store has become a serious health threat. On a few occasions I have purchased food past its due date then I noticed the date had been rubbed off. The coffee machine has not been cleaned. I was using the coffee machine when it ran out of milk so the staff member of the store went to refill. As he opened the machine there was mold and a disgusting odor. Also I went into the other day one of the staff members was yelling at the top of his voice at a young woman who had accused him of giving her the wrong change verbally abusing her to leave the store. Several customers were trying to calm him down. This went on for 15 to 20 minutes. The woman left the store very upset leaving her change behind.

If I could give it a negative star rating, I would. It won't even let me log in. It's just 7-Eleven's way to get us to want to purchase things. We buy extra crap to beef up the points to get the free donuts or whatever, then they make it so we can never redeem what we've earned. Just a scam.

I visited the 7-11 store on 64th and Federal in Adams County, Colorado. My car was being worked on across the street and I walked over to get a Slurpee and something to snack on. I went to counter and as an employee rang up my items a rude arrogant woman comes from the back and tells me to empty my pockets. I was like what are you talking about. There's nothing in my pockets. She then said your bag. I set my bag on the counter and opened it and told her what did I take, nothing. Go ahead and look. She told me to dump it. I told her she was welcome to look and see. She threatened to call the police and I welcomed it but instead she took the items I bought plus my money and refused to give them back. I called the police to get what was rightfully mine back.

This review is of the 7-Eleven store #25299 at 700 W. I-20, Arlington, TX 76017 specifically. This location has turned into an AWFUL place to get my daily morning coffee/pastry, afternoon energy drink/snacks and gas for my vehicles. The new female manager, who has been there since March-April 2018, is a horrible excuse for a human being! She should be working in a coal mine - far, far underground and away from people. She is so rude to customers, including twice a day regulars, like myself. I have witnessed her treating ** customers even worse than myself (I am **). This woman, and the staff she has brought on with her, are total opposites of the kind, energetic former manager and her staff.

I went into 37213 and tried to order and eat pizza and because I was paying with ebt the guy denied me... I am a single mom of six kids and I just needed a break... he told me I have the choice of pepperoni or cheese and that's not the problem... my kids will eat anything so I got pepperoni. The problem is there was meat pizzas sitting out. He told me no because I was paying with ebt. It's same as cash so why not sell it? Thanks 711. I won't be back.

They can cook 30 plus hot dogs but none in their store last night. I find this a lot when driving at night. I guess it might kill them to put a few dogs on the rollers. And everything is overpriced. I am sure those people are not making 13 per hour in Florida. And they have one person working slaving away when a truck came in with no help. Really sad the people that own these places. All they care about is the money that goes into their pockets.

The late shift needs to apologize to people for wrongly accusing them of stealing when it is proven that they did not. I will review this store every opportunity I get about how people are treated at this store especially people who come in every morning and spend anywhere from $20-$40 a day. It was a bald guy that accused me of stealing DEODORANT of all things this morning. I was paying for my purchases when he said, "WHAT DID YOU TAKE?" I thought he was talking to someone else at first until he repeated it loudly. I said, “Who? Me?” He said, “Yes, you” in a real pretentious voice.

Their employee "Junior" at the Old Middlefield location in Mountain View, CA will refuse to honor discounts when they don't show up in his system. He could have easily honored it. I've seen them do it before, they can do a "grocery no tax" custom to fix mistakes like this and get people the discounts that aren't showing up. I'm not spending $3 on two candy bars when the Mars/M&M deal is 2 for $2. Never visiting this location again. Only one decent employee and he pretty much only works overnight shifts.

A couple weeks ago me and my fiance went into the Springville store to get coffee and all we had was change and the cashier was nice enough to help. And my fiance said, "Thanks for helping. Let us know what we can do in return." And the cashier said, "Well is this your man?" and she said, "Yes." And he then said, "Never mind then. You can't do me any favors then." And he said that right in front of me which I am offended by 'cause he was asking for a sexual payback... I haven't been back to that store again except to see the next time he works so I could get his name. It's the store on Springville Main so now I go to the one by Springville Walmart.

Saturday December 3rd 3:36 p.m. I went into my local 7-Eleven that I've been a customer at for about 30 years now to purchase a prepaid Mastercard and load $200 on it. I wanted you to pay my vehicle registration online so I needed a car to do so. When I attempted to do so I was told I needed to go into the DMV to handle it. When I did and I went to pay for my registration on the tags on my vehicle that expired a few days previous it rejected my purchase. When I contacted customer service they said I only had $100 on my card and that I had only loaded $100 on my card.

7-11 Store at 2500 Liberty Heights Ave - I brought the Polish Sausage today, 11/6/17, at approximately 1:35 pm with 2 Fanta Orange sodas. I put condiments on it and left out the store. I did not open it to eat it until I arrived at work. I work around the corner on Towanda Ave. It was hard as rubber. It tasted as if it had been on the grill all night. I threw it away since I could not return it due to lunch hour being over.

Poorest service. I had always like this petrol station But a female worker changed my reviews completely. I went there today and mistakenly I entered through wrong way (there were no cars or people luckily). The girl there was explaining to me I said, "OK but I could not see the enter and exit written and yes it was MISTAKE." SHE SAID, "I HAVE NOT SEEN ANY PETROL PUMP SAYING ENTRANCE AND EXIT." Haha??? (now to head office they said there is a board). And she was not ready to leave the topic. I asked her to attend the other customers first and it's ok I have enough time to clarify and she said, "I am your bigger sister in this. I will not leave it here..." And I said to her she can't behave like that I asked for her name.

I buy my coffee from 7-11 located 1701 Union Blvd. Bay Shore, NY 11706. The fruits in the cup is not fresh! Several times when I buy the fruits in the cup I find it to have an acidity taste. One time I threw the whole cup away. It happened again today-with a sharp/acid taste in my mouth! I am going to contact corporation. These fruits should be fresh everyday. I buy them for snacks at work!

I signed up for the 7-11 App. When I opened it I could view the gas prices in my area, but I couldn't lock in to save the gas price. It wouldn't let me sign in and gave an error message. I looked for a customer service contact to get help with it but when I clicked on the email it provided, the link didn't work. The app is useless.

I purchased a Figo Vitrue III handset from 7-Eleven. It malfunctioned badly out of the box (it was a cheap handset, so not a disaster)... but the customer service refused to help return the product for either a replacement or refund - all they did was give me a few INCORRECT web addresses to contact the manufacturer. Utterly unprofessional and unhelpful. DON'T GET SCAMMED! This is a shell game.

7/11 on Pacheco in MTZ has a sign stating 52 oz of soda or less is a small refill good enough but then it says 52 oz or larger is 150. Ok then where is the problem with me bringing in my 75 oz container to get it refilled for the 150. These barely speaking English guys that work there charge me 300 when their own sign states different. So when I complain they kick me out the store permanently. How is a lame ** manager gonna give up about 6000 I spend there every year to cheat me out of a soda that cost them 10 to fill just because he don't like giving it to me for the price 7/11 came up with and then on top of that kick me out. I just don't see the logic. I guess it's time for small claims court.

7 11 located at 9502 Hamilton in Huntington Beach, CA. Purchased a hot dog and big gulp because the store had a sign stating the purchase is $2 plus applicable tax, so I expected roughly $2.16. The clerk rang up the purchase for $2.22 +.17 tax = $2.39. I complained, showed him the sign and requested the advertised price as listed on the sign... He read the sign and insisted the .39 was all charged to tax... Obviously the 7/11 cash register code the clerk used has not been updated with the correct sale price. I know it is just a few cents but if the store does that to everyone on everything, then they are not following proper protocol. Annoying experience especially when the clerk acts like he doesn't speak English. Date 9/15/17. Store 29003.

Me, my husband, and friends all went to the 711 on Ervay and St. Paul in Downtown Dallas and we paid for two drinks for each couple to split and we were going to order a 3meat pizza and they said they only had pepperoni and one of my friends made the comment that the staff members were too lazy to make the 3meat pizzas because he asked them if they could make more and the answer was no and after he made that comment paying customers and all they said we were all banned. They were very rude, disrespectful, and no sense of how to treat paying customers.

On 07/25/17 I forgot my Driving license with fuel card after I fill a Diesel Gas for my Semi Truck. Fortunately, Mr. Ameet ** send it to me and pay 43.89$. This guy he is very Cooperative. And has the capacity, how to handle customer. I ask him to send this money. But he say "no." I was in Dallas and if he were not send me I suppose to go to Columbus, Oh and Pay 500$ for flying to Columbus. Anyway he is very cooperative guy in the whole gas station that I saw. Thank you Ameet **.

On two separate occasions, 7-eleven overcharged me. It seems like a common trend. The first time, two bags of chips were listed as 2 for $7, but on the receipt they charge 2 for $8. Their excuse is that it doesn't come up in their system. On the second occasion, I was refused a receipt then charged $14.43 for 2 bags of chips listed 2 for $6, and two 2L Pepsi listed 2 for $5. This comes out to 11 plus tax = 12.43. I was overcharged exactly $2. If they are doing this to everyone, then this is illegal. Last two visits, ripped off twice. I will file a complaint to the consumer protection board.

You cannot enter the correct date of birth on app. Their download app for the coffee does not work and no one will respond to calls. You cannot implement the app without the year of your birth but there is no place to enter it unless you scroll back 25 or more years page by page and I do not want to give my home address just to get a free cup of coffee.

I worked as an employee for 7/11 and while I was there as an employee before I was fired I had to deal with a lot of things which didn't make any since I worked overnight in a bad neighborhood where people are killed down here almost every day and robbers are always looking for a opportunity to rob a business and my manager was a real ** towards me.

I called 7-11 customer support to complain about the Pepsi syrup running out every week. That's when the problem started. The help person did not have a clue what I was talking about. They had never heard of fountain syrup. Also I think the outsourcing of customer support jobs to another country is treason. American dollars should stay in America.

So the store on Broadway and Powers Blvd in Littleton Colorado always have the cigarette e-pin vape pens in you sign up for coupons. Problem most coupons give discounts. I took a coupon in yesterday. You got a pack of American Spirit for $ 3.00. The cashier couldn't get coupon to scan so manually rang it. Here is the problem she only discounted me $ 1.29 when she was supposed to take off $ 3.99. If you can't train the customer service to ring coupons then why put them out. Let the vendors in. Also with all the stores I have visited when you have products that buy one get one or buy one get one less expensive they will not honor this. It is discouraging to even shop at these stores then they talk about customers in their native tongue and yes although not fluent I do understand several languages and one gentleman called me a very gender and racial name that I understood I shot back. My bad but it's ridiculous to have this happen.

Went to 7-11 6/3/2017 at 10 pm. Cashier tried to charge more than the posted price on several items purchased - when confronted he said it was for tax - but the "tax" was over $1 for an approx $5.48 item. There was a $1.49 candy bar and we were charged $1.98. Then at the end of the transaction, he took "his" prices, totaled them, and tax was added on again. We tried to buy ice cream - shouldn't this be non-taxable? Basically the guy was a crook inflating the already high prices - not sure if this is 7-11 business practice or if this employee was skimming the till. This is the second time this has happened to us - people at 7-11 are on vacation and in a hurry so I think they must do this a lot to rip off tourists. We refused to pay and walked out without buying anything.

I purchased Google Play card for $100 only to find that the receipt showing the $100 went into a Green Dot Universal account and I showed the cashier that the item on the receipt wasn't what I paid for and he said "sorry no refunds" and said it's not his problem. What should I do?

Store 36090 at 290 N Capitol in San Jose CA often rings a higher price for items than shown on signage. Clerk now refuses to adjust price at register (often a buy two item special for discounted price). Filled out complaint form on corporate site and no one contacted me. Called corporate customer service number and no response so far.

7-Eleven Store Location: 1000 NE 215 St. County Line Road in Miami Fl.: For a month 7-Eleven store @ 5am in the morning, door is locked. Sign on door (ring bell). When customers ring the bell myself and other customers have to stand outside about 5-10 min. before someone acknowledged me or customers at the store door. On 5-1-17 morning, I came to purchase gas, ring bell. Two of the workers look at me and walk the other way from opening the door. I'm standing outside door waiting patiently for door to open, never open. I left. Went back to my car without purchasing gas.

Cashier is a bully. Tried accusing my 8-year old of stealing a toy he wanted which I told him to put back. He asked him where the toy was he said he put it back. He said, "where is it?" I told him he said he put it back, he said, "well I didn't see him". I told him I know my son. He's a good kid and listens to me. He gave me a look and said, "well I didn't see him". He's rude and disrespectful. He should not be accusing him unless he clearly sees something. I even patted my son down. He had no pockets. Honestly I should have left without our Slurpee but I could see my son felt sad as it was and on Easter too. Train your employees! Who knows maybe he didn't put it back in the right place. You did not see him conceal it! Thanks for traumatizing my son!

Hello, I'm not normally the one to write a review about anyone, but in this case I kind of feel it's necessary. For about a year I've been going to the 7-Eleven/Mobil on Semoran & Hoffner & I love it, the people are very friendly, along with the manager Herman. I'm not quite sure what her name is, but she is a older, heavy set Hispanic woman. I walked in & noticed she was mopping the floor, she rudely said "what do you want?", as I hadn't decided which tobacco product I needed. This is the 2nd rude incident. The first one was over a discussion about the little fidget blocks. She insisted that the product was stupid & had no purpose unless you had a mental issue.

Store 13646 on Bradley avenue in El Cajon, CA. advertises specials with window stickers and stickers on the cooler doors, but when you get to the register the price is higher. I've brought this to the cashier's attention and they adjust the price, but they it happens again every visit. Today they just flat out refused to adjust the price even though they have a big window sticker by the front door and on the cooler door with the exact product I wanted to buy. Something is seriously wrong with the management and staff at this store.

7-Eleven in Pearl River New York is absolutely disgusting from the parking lot inside the store. It is one of the most disgusting filthy stores I've ever been in and I've called corporate twice. They've done nothing to make the people clean the store up. I will never go back to another 7-Eleven ever again.

Today March 31, 2017 08:40 pm I visited 7 Eleven store number #25245 9715 Central Ave Montclair, CA 91763 to buy 5 cartons of cigarettes as, the clerk was very nice and helpful, showed her my credit card and my driving license then she counted the packs to finalize the purchase as she don't have any full cartons. While we were chatting the owner of the store (First name: **) stepped in and refuse to make the sale as he insist to pay by a debit card or there is no sale. Showed him the credit card and the license again and he still refusing so I ended up giving him the debit card as I found that he was worried but it turned that he was discriminating me by refusing to sell anything whether paying credit, debit or cash and then he called the police. Waited till the police showed up and asked the officer to have the incident reported and he explained that it is a civil matter and he can't help with anything. The incident reported: Montclair, CA incident #**.

3rd shift employee.. rude.. disrespectful.. mean.. and acts like you're putting him out by asking for what you want (such as cigs, or lottery tickets). He yells.. He asks to keep the change of your transaction... and it's very uncomfortable to go there. After 3 times of him yelling... I'm finally done. I've been a customer for 15 years. I would go there after working 3rd shift and buy my cigs and lottery tickets. And now I'm forced to bring my business elsewhere. Your loss. It's too bad... because I was so looking forward to the changing over of 7-11. But the customer service is horrendous on 2nd and 3rd shift.

I've been going to my local 7-11 for some seven years. Over time, I noticed one middle-aged worker take a disdain to me. Perhaps, I asked for cash back too many times in the past even though I always bought something ($1.00 min). Lately, I've been using their indoor ATM the past couple of months, thus bypassing the need for cash back purchases through 7-11's register. This morning however, I just wanted ten dollars cash back and decided to purchase a medium coffee. When asking for the price of coffee since the price was not readily visible, the 7-11 employee shouted the answer to me in disgust and on to say something to his coworker in his native language in a condescending tone.

So the owner of this store will not allow his employees to view their pay stubs and if they ask to see them he threatens to fire them. Also he filled out one of their W forms and then signed their name without them knowing and he also keeps taking money from paychecks and puts it against someone's payroll. I know for certain that payroll has not been used by this person. How can I turn this man in? He is shady and is committing crimes. Someone please help point me in the right direction.

Horrible Service. I think I am being taunted for being gay!! I didn't understand why I am being mistreated in such a way. I complained about an employee and he was instructed to ignore me and not serve me when I come in. The DM said he was reasonably accommodating me! What the hell is that suppose to mean? So I'm not entitled to an opinion, not a say to a bad experience? And the resolution is to hang up the phone on me, tell someone ignore me?

I went & filled up my truck at store #4126 in San Angelo, Texas. The advertisement on the pump said that if you fill up with 10 or more gallons, you can get a hotdog for $1.00. I filled up with 16 gallons, went inside to get the receipt and get my hotdogs. The clerk said that she just sold the last one and there are no more. I asked if I could come back later. She just looked at me. I asked how long it would take to get some ready. She said that they are in the freezer and it would take a long time. In my opinion, she is very unresponsible for not keeping enough hotdogs on the grill to accommodate/satisfy her customers. I will never, ever go back to that store again.

Regular customer @ local 7-11 on Ryders lane in Milltown, NJ. New management stinks, they keep store old and dirty, saw manager take lids on floor, wash them and put them back next to slurpee machine. Chinese guy working there made crude comment on a senior citizen playing lottery games and how he monitors hispanic and ** folks. "Cheap guy always buy lotto ticket, never buy my coffee." That is so rude of that employee or manager. Girl working behind counter is always on the cellphone too busy to help a customer with five people waiting in line. The store pushes hot stale food on customers as if they were pushing crack. I will never go back to this store. Does corporate even read these messages. Even heard people working there saying go to Wawa, it's cheaper and cleaner... What has happened to 7-11, this place is really going downhill... I will take the employee's advice and go to WaWa instead...

The franchise owner is rude, a few of their employees are rude, their prices are over extended. I was going to purchase a little hot wheel for my grandson the same ones that I've seen at Publix. I asked the employee how much it was he said it was $6.99. Omg!! Seriously I said, "what a rip off!" 7-Eleven is not like it used to be -friendly and kind and reasonable. I think the CEO's head of CEOs to start looking into this. They're not doing their jobs that you sitting on their butts, this goes out to the CEOs. If you read this maybe you oughta go to Undercover Boss.

I need to go restroom. I stopped by and realized that restroom is closed and it's been closed for several years. Omg it's public restroom that people expect but end up have to stop another store. Ain't nice!

The location on Cirby Way in Roseville, CA. Myself and the person in front of me were told the ad signs read one way when they clearly stated otherwise. In my transaction they would not even honor the advertised price. I am trying to contact weights and measures as well. They are conning customers.

The company is so greedy that they don't have a policy in place to pay their employees time and a half on a Federal Holiday. Don't you make enough? Why don't the owners and corporate leaders work in these stores on Christmas? Will never shop there again. Hope they go out of business. Scrooge!

That is my opinion, this is my story. My mother who is 80 years old went to the 7/11 in Phoenix, Oregon on June 7th to purchase a lottery ticket. The employee put the ticket she wanted on the counter and rang up the money as my mother put the ticket in her purse for her short drive home. She pulled the ticket out to scratch it off and realized it was wet and the numbers on the card were being scratched off also to the point she couldn't read them. She took the ticket back to the store and informed the employee, that he must of set the ticket in some water on the counter and she would like a replacement ticket that was dry. This employee recommended she come back and see the manager the next day as he was not authorized to do that.

I went into the 7-11 on 10th and Snyder in south Philadelphia and I bought a pack of Newport 100's. I realized every time I smoked 1 of the cigarettes my stomach was hurting and I felt nauseous. Then I realized the pack was different. I went on the internet and read about fake Newports being sold nationwide. I told the manager about the cigarettes the next day and they did nothing.

I am 43 years old and I went into the 7-11 on Harford Rd 11/11/2016 at 945 am. I put quart of milk and asked for Marlboro menthol and light 100s. Had 1$ coupon on front. He need I'd so I went in car and went back then he made me wait in line while he cooked food and wait on people. I asked him to please come on I had to take milk back to baby and work. He got smart. I paid 15$ and as I was pulling off he come running out saying I stole milk. In front of everyone. I felt like a low life. I stopped and gave him milk and said he was a liar and a crock of crap. How can he say that it was on counter and I gave him 15$ with coupon, I added I was right. He should have been on his job and stop with his attitude.

I never rate businesses but after the experiences that I have had twice I will no longer be going back to another 7 Eleven. The first experience I had was when one of their locations pay machine took my money. I stuck $50.00 in the machine to pay on an OGE electric bill in which the money got stuck. I was fine until their cashiers started being rude as if they didn't care about what had happened.

Do not buy food to any 7 Eleven because I got sick once and I know why. I was buying food and the guy who is serving food was wearing the same glove that he use while handling cash and computer. He never change glove at all so that why I got sick...

I had my skateboard stolen by an employee and then my wallet on another occasion. Every time I walk by there now I get harassed by Daniel. It's a terrible horrifying experience.

Whether $100.00 or a dime honesty should be first. 7-Eleven is merely another company of our modern time which could care less about the customer. They always have more. If these companies treated all customers bad there would be no customers however like all big companies they are too big to fail. I would spend $15.00 each day at the same 7-Eleven, Hemlock in Oxnard, CA. One day I asked for a stamp so I could drop a bill in the mail. I paid but never received the stamp. I explained he never gave me the stamp which the clerk disputed but finally gave me the stamp.

My wife comes home, very upset and was telling me about her experience at the 7 Eleven down the road that we always patronize multiple times a week! She stopped to get gas and went in to get 2 slurpees (1 was suppose to be free due to us having accumulated over 10 free ones). She tried to use the app and the clerk kept charging for 2 and she showed him that she had all the free ones but he could not figure it out for some reason.

Customer service from some of the staff is very ignorant. Will yell at customers if they're in a bad mood. Manager is never around and refuses to address poor customer service, and when he is there which isn't very often he's too busy flirting with one of the cashiers.. I had one cashier tell me as I was trying to rush and catch the bus that it isn't her job to cash me out and the other cashier was nowhere to be found.. I ended up leaving everything on the counter so I would not be late for work. Very rude experience.

I usually stop at 7-11 in Lake Mary, FL about 3 times a week on my way to work. I stopped in this morning to get my usual taquitos but they were not ready so I opted for pizza instead. The advertised special says 2 slices of cheese or pepperoni pizza and a big gulp for $3. I proceed to tell the clerk Cindy, that I would like that special and she debates with me telling me that it's no longer their special. The advertisement is on a sticker directly affixed to the hot food section. When I show her the sign, she then rips off the sticker and tells me it's not valid. Now, just a few days before I had just gotten the same combo.

This 7-eleven is at 17th & South St. in Philadelphia PA. The problem is coffee is never made between 6:30-7:00 am. I come here at least 4 days of the week. I work down the street at the hospital. Sometimes there's 3 people at the register. When asked about coffee being made they just look at you...

I've been going to the Rockville Centre, Merrick Road 7-11 since it's been there. In the past the employees were ALWAYS polite and courteous, they couldn't do enough for you. The coffee was always fresh, and if it wasn't (which was rare) they would make a new pot for you right away. Since this new owner has taken over, several months ago, it's been HORRIBLE! I've written numerous letters to corporate, and they finally told me to get in touch with customer service. The new owner is constantly sabotaging the "BELLY" iPad. I have close to 700 points at this time, but I can't cash them in. What good is it to have all these points if I can't do anything with them, and I can't acquire anymore. NICE...

All advertisements for "Free Slurpee Day" failed to mention the consumer has to pay 11cents tax only at the 711 at 3076 Del Monte Blvd, Marina, California while other stores did not charge tax on the "free" slurpee.

Been smoking this brand for many years and what I was sold today was NOT a pack of Newport. Don't know what games they are playing, but I will be taking them back immediately. Is it too much to ask for an honest purchase when spending my money? I think not!!

On April 29th between the hours of 12:30 and 1 o'clock a.m. me and my girlfriend went to the 711 located on Tropicana and Boulder Highway in Las Vegas, Nevada. The graveyard shift staff is extremely disrespectful and my girlfriend civil rights were violated. It back in December because they had to clean the coffeemaker, stack the beers in the fridge and wipe off the counter during her interview being informed that she may be getting a call back if he's interested. After that the manager hired three other people all metals and I asked each one of them and what they had to do during the interview and he said just answer questions so this is long was a violation of his civil rights. They pick favorites in the store and they do what they please.

Extreme rudeness. Shannon criticized my terminally ill daughter for buying 8 doughnuts a day. She buys 4... but if she buys more? That is good for 7-11. She also pushes our items out of the way... "Move! These people have to go to work." That has been said to us on NUMEROUS OCCASIONS! Guess what? I have 3 jobs! But I wouldn't have any if I treated my patients like she treats people. The store is FILTHY AND POORLY STOCKED. I love most 7-11s. None have ever been this much of a disappointment. Hang your head in - SHAME 7-11.

I appreciate that there are 7-Elevens available in many areas of our city. They're convenient, although the products are pricier compared to regular stores or other 24/7 convenience stores. But then again, who cares when you need to grab some booze and chips for the unexpected crashing of friends wanting to get wasted in the wee hours, or when you need a new pair of slippers for an unplanned travel to the beach.

Where I live, there are 7-Eleven stores in almost all corners of the central business district. When I was in high school, I used to go to 7-Elevens for their Slurpee. Younger people love brain freeze, I guess...haha. Now that I'm older, it is where I usually go to for my "late-night-emergency-shopping." Late at night, a 7-Eleven store is the only one offering a bit of everything (at least to what I know). They have grocery items (food, liquor, clothes, baby items, you name what you need). They even have medicines and school supplies. It's also a reload station, and most stores have sitting areas where people can sit awhile and eat or have coffee and let the time pass.

I like that 7-Eleven is a 24-hr. store. Even at late night and I wanted midnight snack, or even I wanted to buy prepaid, I could go there. However, some of their employees don't understand and speak English. It's an American store and when a foreigner steps in, they would just open their mouth and say nothing. But it is a convenience store so it's satisfying.

What is upper management thinking? My local 7-Elevens prices and food are the worst. The cigarettes and coffee are higher than other retailers like WAWA. I can go into Wawa find fresh products, inexpensive, gas, coffee and cigarettes. They pretend they have a great food program but who knows where it's being made. The hot food is unhealthy. What the heck is their direction? I ask the owners and they say all upper management does is complain owners are not doing what they should do. I used to know the management and enjoyed feeling like it's a hometown store, but now it seems everyone is miserable in the stores and afraid of 7-Eleven, sick of their same old same answers. 7-Eleven was a NJ Icon, now it's just a ghost. These stores in NJ have nothing to offer over their competition. It's my guess they have 10 more years left in NJ before they are wiped out.

Purchased lottery tickets over $75 won $500. The cashier stated he had money to pay me. The manager refused to pay. I informed her less than $599 she needs to pay. She went to the back to get Marcus ** who stated he was the regional manager even though his card reads business consultant? I frequent the store and felt disrespected by the poor customer service and flat out lies. I happened to be in the store when a customer was speaking of a attempted robbery a few weeks ago and they discussed race not knowing I was there. I will not play the race card and I will demand respect. I went to another location I frequent and asked the ticket. Loser should not work for 7/11.

The store that I have been purchasing a few items from consistently is a new store on the corner of Village Avenue and North Village Avenue in Rockville Centre, NY. Today I entered the establishment and asked for an item that was increased in price substantially over the course of one day. The individual behind the counter whose name is Ritchie, and I highly doubt that's his real name, is either the Franchisee and or an employee. When I asked this individual why the price increase he began screaming at me and displayed the attributes of a lunatic. I immediately contacted the corporate offices of 7-11 and filed a formal complaint. I await a response from Corporate. My suggestion for anyone considering visiting this location is consider going elsewhere. Unless you too want to be the victim of a verbal assault.

I downloaded and have been using the 7-11 app, making sure that I scan the app every time I buy a drink. I've brought 6 drinks and the apps says that I have a free drink available. However when I go to redeem my free drink the register does not ring it up as FREE. When I advised the clerk and showed them the app was indicating that my drink was suppose to be free I get negative attitude from the clerk. The clerk even said that whenever she scans those things it 'NEVER' rings it up as free at the register. She then insisted that I pay for the poured drink.

The 7-Eleven in Perth Amboy train station in NJ has the restroom out of business since thanksgiving 2014. Every time I go in they first say I need to buy something to use it. I'm a cab driver in this city. I go at least 10 times a day to this location. When I ask to use the restroom they keep telling me I need to buy something. This is not cool... They need to have the restroom available to EVERYONE that comes in.

I love 7-Eleven but I would recommend you never go to the location on central ave and Firestone in Los Angeles. The customer service is awful. The manager that I encountered was very unprofessional. He didn't have on a uniform, no name tag and his customer service was horrible. He did not address the concerns I expressed and there was also another displeased customer there that he paid no regard. He gives 7-Eleven a bad name and I will no longer go to that location.

I go to this gas station on a daily basis. I only use this gas station for my gas. I use a mobile Exxon gift card which I buy every week at Publix. The workers there all know me and see me frequently. For some reason they use a different machine to use those gift cards but do not properly show new cashiers how to use them. They seem to confuse plenty cards with gift cards. I walked in to get gas and told the cashier I needed $15 on pump 6. She said "We can't take plenty cards". I explained this was not a plenty cards, which are different. She said nope sorry can't take it. I told her "I use this card every time I'm here". I explained I did not have enough gas to get to another gas station so I needed to speak to a manager. She said they were praying and could not come out. She told me to leave. I was on a lunch break from work and had no gas to get back.

I have been a very loyal 7-11 customer around the Orlando, Florida area for many years. I do work that requires me to be driving around the area every day and night so I stop at 7-11 all over for years and have been a 7-11 app user for almost a year now. For the last 8-9 months I have been sending in on the app some complaints at various stores about the availability and quality of brewed unsweetened iced tea. The store I visit a lot in the night on Park Avenue in Winter Park, Florida has had a management change recently and the manager has allowed her two grandsons to work in the store and this type of nepotism can only lead to conflicts.

I went there to get cat food because Food Lion was closed. I wanted to also to get egg rolls and a drink. There were no egg rolls ready, so instead of everyone in line waiting while the one clerk made my egg rolls, I let her ring up at least 4 other people ahead of me. Then the cashier (young, black woman) was so rude to me that I said never mind to the egg rolls. Then she only rang up my drink. So I had to go back in for the cat food. The second time, she let 3 more people cut in front of me. And threatened to call the police if I didn't leave, even though she had not rung up the cat food. I called the customer service number, but they said it is an independently-owned store, so the cashier cannot be transferred to another location. The owner allows the clerks to treat customers that way. He should not be allowed to use the brand name 7-Eleven because he doesn't go by 7-Eleven standards.

I went and got gas this morning at a Virginia beach 711. $20 worth and when I check my account they took out $100 so I go back up there and the lady said "oh no manager on duty, I can have her call you when she comes in." She was nice and didn't understand what happened. I will give them until 4 pm today and I will go back up there, since I now have waited 9 hours for a call.

I went to the 7/11 on Granby Street in Norfolk, VA. Cashier was extremely rude, giving me attitude. All I wanted was a money order in order to pay my rent on time. Lady hands me back my cash and I ask her what is wrong this is the exact amount + fee mentioned. She screams at me "THE MACHINE IS NOT WORKING". Appalled, I said, "Excuse me I can't read your mind. You could have told me that from the beginning". I was so shocked how I was treated. Worst customer service ever. This WOMAN should be fired. I have been going to this 7/11 from the past year. I will NEVER go back to 7/11 ever again. I rather go to WAWA where employees are super nice.

Location, 9715 Central Ave, Montclair, CA. I live nearby and go to this store all the time. However, suddenly I meet this cashier twice within last three weeks. Every time he will change his tone to something he thinks is Asian then ask me to pay whatever I want to buy first before to serve me. Second time I been there which is about an hour ago, he put me on the last person to serve, with means when other customer been served or there is no one else is on the counter. I never been treated in other store like this.

I went to the store 7-11 (11:50 pm). The store manager had another employee locking up the doors before 12:00 am. I was told that it's the managers decision. I thought that we had the right to purchase before 12:00. No signs were posted.

I was going to 7 eleven to earn my prize then they said, "We're out of stock. Come back tomorrow." But the next day I came to earn my prize but they said the watch are not to be earn now. I was so sad but I already check the form but it ends on 28 December but today is 13 December. Now I'm not going there ever again and they just lied. If I became their boss I would fire them!!!

On Thursday, 10/30 between 9am-9:15 am, I went to 7-11 (located on n Fessenden in Portland, Oregon a block from Roosevelt High School) to purchase coffee like I normally do for the last year and a half. I work at the highschool a block away. I purchased fruit, cigarettes, a burrito, and a coffee. I was in a hurry, so I grabbed a handful of creamer to take with me. It was not excessive. When I went to pay for my goods, the cashier told me that I had to put the creamer in before I left, though I have noticed other white patrons who were able to leave with their creamer numerous times before. During our exchange, a customer came in who used to work for the company and told me it was a bogus policy, and that the cashier was discriminating against me. The cashier told me he was just an employee, and took my coffee from me.

When using your credit card at 711, even on debit they will double bill you. Do not be deceived by 711, they are the biggest crooks across the country. You should stop doing business with 7:1 due to the way they do business.

I had just left Parkland Hospital today on a Sunday when public transportation runs slower on the weekend in Dallas, Texas (especially on a Sunday). I went into a local 7-11 on the corner of Elm & Main when I asked if I could use the public restrooms. The store clerk said something (I could barely understand what he was saying because of his native tongue (was Ethiopian)). I asked him again and motion with his hands, like go away (or no). I said to him, "So you are denying me of using your public restroom." He then said, "No... public restroom (& laughed)." I replied with, "I have came in here before and I used it." He said, "No... public restrooms..."

I tried to use the vacuum machine (7-Eleven at Weston rd, Weston FL) and the machine got my coins ($1.75) but not worked. I went to cashier to inform and get my money back and the lady said that the machine is not responsibility of 7-Eleven. I asked for a phone number or something like this (because there is nothing in the machine's display) and she said that she couldn't help me. How it's possible 7-Eleven has no information and or responsibility about this kind of occurrence? I can see a 7-Eleven logo in the machine but no phone numbers.

An employee in 7 Eleven made my 10 years old nephew use a cup from the trash can yesterday 8/31/2015. What happen was my sister told my nephew to go into 7 Eleven to get a drink while she waited outside. My nephew accidentally dropped a cup on the floor, so he pick it up and place it in the trash can. The employee came over, picked up the cup from the trash, went to the sink and washed it and made my nephew reuse it instead of a new one. All he can say was the cups are expensive. I would have paid him 10 cents if he would ask for it instead of making a kid use a cup from the trash. What kind of crap is that making a kid use a dirty cup? @Broadway and San Gabriel Blvd in San Gabriel, CA.

I came into the store on Portola Dr. in Salinas, California, to get a coffee. I had never done this before but really needed one. I finally decided on the coffee that had special extra energy. When I poured it, it looked a little funny so I smelled it. It smelled like coffee but it was a brownish blue color so I put cream in it and tasted it. Tasted funny so I took it up to the counter and told the owner it didn't seem right. She immediately took it from me and poured it out and rinsed it out with water. She then pointed to some pots and said, "Use them." I did so.

I went in Sheo 7-Eleven @ 501 S. Broadway, L.A., Ca. 90013, store #39281 @ 2:09 PM, to buy a pack of Pall Mall cigarettes. Stood in line, got to the counter & the man left the counter while I was sitting in my electric wheelchair! Went & started putting pizza in a pizza box so I put my money on the counter. Now mind you, I was next & the lady on the other cash register said, "Next!" Then she motion the man behind me to come to her! Then I said, "Lady, I was next," & she told me that the man was taking care of me! Now mind you, that man was still away from the counter, putting pizza in the pizza box, & I told her that this wasn't right!!! & then she motioned another man who was also behind me to come to her & started helping him! So I said that this is discrimination & that she needs to watch herself! Well we got into a argument & then the man finally got back to his cash register.

I went into a 7-Eleven for a hot cup of coffee before boarding my bus for work one morning the other day. Mind you, I had an open can of Java Monster in my hand when I walked in, and I made brief eye-contact with an employee (I didn't catch his name) when I opened the door. There was a bit of a line at that time, and as I was walking to the coffee counter, I realized that I wasn't going to have time to get a cup. (I'm not sure if this information makes a difference, but I grabbed a handful of sugar packets to have coffee at work, assuming that they were free, since we're always out of sugar where I work. I don't think this is why the next event occurred, however.)

They have the rewards program that has these special offers. However when I went and took my 4 kids the offer was buy a big gulp and get a $2 7-Eleven select product free. So we make our drinks, give them the app to scan and they said it wasn't working. I still had to purchase my drinks and never received free items. Now customer service is saying they will not fix it, they have nothing to do with the app.

So I got the email from 7-Eleven on July 30th. Telling about the free items they will be have. I walk to the 7-Eleven on South Capital in Washington DC, They say, "We are not accepting those email because I'm not because what not reason." So when you get a email from 7-Eleven that store doesn't accept it. Which is mess up to me. It not the customer problem that 7-Eleven send that email out. Some of the people in that 7-Eleven treat you like ** and when you come in there with an email from the corporation they work for, again not my fault. Plus the main office needs to realize that everyone that has the app live in different parts of the world.

Rude foreigner has a problem serving women. Overcharged for item I buy at other 7-11s. But if I didn't pay it I could just go elsewhere.

Overcharge - This morning at 4:00 am on my way to work I went to the 7-Eleven on Clovis Ave and Barstow in Clovis Ca. I got 35 dollars in gas, two Rockstars, a pack of cigarettes, and one coffee. The lady charged me 66 dollars. I asked if that was right, and she said "oh yah, it really adds up". Very tired and confused, I just left. The more I woke up the madder I got..

I had big problem with your store! You make pizza cold. I try to get slurpee at location, but light on and no slurpee. Why you advertise slurpee, if no existential? I very, very downset! Please forgive language, I brain damage.

I moved across from a store recently, and what I thought would be a good experience due to the convenience and hours, has turned into a nightmare. I am slow to categorize people as angry, rude or unprofessional, as I realize anyone can have a bad day, which may affect your job. But after a month of frequenting this store I have to say the young ladies who work here will never rise above the level they are now. I have been the brunt of snide comments and behavior that should never be displayed toward a customer helping keep your doors open. Today, I say enough is enough. I will make it a point to walk to Walgreens.

I went to the 711 on LaSalle Street Just North of Washington Street and I have taken a liking to the Big Bite special. (Buy a Big Bite hotdog and the Gulp is free). For the last three (3) consecutive times I have come into this store, the Big Bites have not been ready. They are sitting there plump and pink and cannot be sold because somebody either turned down the grill or did not turn on the grill. The staff is ignorant and shouting at each other. I must say that the selection that you have is much better than the store on Wells and Washington, which is why I keep coming to the LaSalle Street location. Please speak to the owners about this problem.

I went to this 7-11 to buy some juice, around 5 pm,19th July. I saw the discount tag showed 2 for $3, but I was not very sure was that 3 for $2 or 2 for $3. So I grabbed 3 bottles of juice to the cashier. Because I was not very sure so I asked: is this 3 for $2? What made me very uncomfortable was the cashier said $3.10 very fast and I felt he was not very friendly. I didn't realize what did he say so I said "Sorry?" But for somehow he just started repeat "3.10, 3.10" very rudely and also started saying something about the California business policy (I can only guess, because he spoke so fast and so rude). And I was confusing why he was doing this to me, because I thought I did nothing wrong.

Pretty much go in a get coffee. Sometimes a single roller food item. As per usual, the guy they had working night was being sharp and unfriendly. I try and avoid going in when he's the only one, but times being what they are. I'm not expecting to have them fall all over me in appreciation, but I have emailed crap and told them I'll be going to a different one for now. No, they sure won't miss my daily $1.57 sale, but I'll try another place and see how they are.

I was in the store located on St. Anne street in St. Albert. I had two coupons for free slurpees and was told by the associate working in the morning that I was not allowed to use two coupons at a time. That it clearly states that one coupon per person, per transaction. So I paid for one of my slurpees and got one for free. When I went back later that day to use my other coupon I saw the same associate buying 5 slurpees and handing her co-worker 5 coupons. I asked the associate that I thought we were only allowed one coupon per transaction and she laughed at me and said "this is the perks of working here." I do not think that this was appropriate. After all she only works at 7-11.

Went to 7-Eleven yesterday, 7:43 pm. I was paying for $5 MolPoints. And when I lent the cashier money, she just asked me, "Do you want to donate to the orphan or people who needs help?" I checked my pocket. I did not want 'cause I just have $10 and I want to pay for the $5 MolPoints. Then, she did not pay me back the change!!! And I forgot so I walked out and she didn't call or what. And before I went out, I said: "I'll donate next time when I got enough money or another visit on 7-Eleven." I am so unsatisfied that she just took my money. Come on, just $5, she also freaking want that money?

Last night on the 4th of July my wife was ripped off, mocked, and treated rudely by 2 punks working at 7-11. I had to leave work when she called me and I overheard them hurling insults at her in Arabic (I lived in Saudi Arabia as a child). She went to get a prepaid debit card so she could go out and celebrate the 4th and not have to worry about cash, loaded $230 onto it, stayed at 7-11 to activate card and NetSpend said card could not be activated. She called me to let me know what was going on and I stayed on the phone with her and heard her tell the guy "quit laughing at me, get that smirk off of your face." I then heard several insults hurled at her, "Ayreh Feek" means ** and heard her called "Ya Sharmouta" the b-word.

I picked out all of my items for purchase, went to the register to buy my goods. The cashier was speaking to a co-worker in Spanish. She completely ignored me and began to yell when I mentioned how rude she was behaving. At this point there was a line behind me. She looked at me and said "You're done". I walked out the store. I will never go to another 7-11.

This is about the one on Main St behind the Jefferson hotel. The owner is very rude. My coffee was cold and he wouldn't replace it the first time. The second time I sent somebody else for me and they filled the cup with creamer and he wouldn't let her refill the cup with coffee. I'm never going back there again.

I have been to multiple 7-11 because there is where I buy my coffee EVERY MORNING. And I went to the 7-11 on Harry Hines and Northwest Hwy and the man that was working the MORNING shift was rude and I asked him if he had a straws that were covered, he said, "No," that those were the only ones they had, so I used the soda straw because those straws had flies all over them.

Bought a small Red Bull and water from the 7-11 in New Milford (the one at the Shell gas station) and one of the black dudes at the register with the shorter hair shortchanged me about 3 dollars. He took a while to count my $15+ and rather than give me 3 fives, he gave me a five and 7 singles while he asked his co-worker for 2 pennies (trying to distract me probably). I said, "It's all good, I don't need them" and walked out the door. Didn't get a receipt but remembered it was a little more than $15 in change that I saw on the register read out. I was far away by the time I opened up my wallet to see that he shortchanged me. I know I should have counted it at the store but didn't think he was going to shortchange and pocket my money. Watch out for this guy and make sure you count your change.

BAD SERVICE BECAUSE I WAS BLACK. I stop at a 7 eleven on exit 83 or 84 on June the 14 around 12:20 pm. I stop to get something to drink and eat before I take my medicine. First I went to get a doughnut. The lady at the cash register told me I must get the ones from the front. Then I went to get a drink. Pick up the same cup the white guys in front of me had. She charge them .79 cents. Me, $1.89 cents. Then had the nerve to tell me it's my fault I got the wrong cup. Told her it's the same cup the white guys had. Then she told me "what you want me to do." Waited till no one in store, then said I can leave if I don't like it.

I feel really disrespected. I had an emergency and 711 Concord Ca 1097 Mohr Ln is the nearest store to get what I needed. The doors were locked. The rude man seen me and said he would be open in an hour. If there's store hours why are they not posted so we know. I sat outside the store for a whole hour thinking he would let me in to get this item and hasn't-- just mean and evil. I am diabetic and need some Sugar. At least 10 other customers have came by. My issue is if there's store hours post them. Don't pick some random time in the night you want to be closed.

Went to the 7 11 at 36 street and 8th ave on a Friday afternoon. Was in there to use the atm. At that time a worker walked up to me and said "You stole something." I said "What?" He then grabs my bag and started to look through it. I said "Stop." In my bag was two 12 oz red bulls that I bought from Walgreens on 34th and 7th ave. I said "Stop. Look at the camera," as his co worker went to the camera. 3 mins later he comes back and said that no it wasn't me. What is this? Your store stops people just for their color I see and they're Indian. That was not right but if I would of knocked him out for doing this I would be wrong.

I went to the 7-eleven to buy a hot dog and I found a hair in my hotdog and the clerk was arguing with me all the time when I went back to return it, even calling me crazy and maniac and more things. I think is recorded in your cameras, please review and do what you have to do, because he get me so angry. He even does not say I am sorry or something like that, he just told me "what you want me to do?" I think that is not a good answer. I think he must not be attending the customers cause he does not have a good manners at all. The store is here in Dallas TX. The number store is the 35402. I am not an occasional customer, this is the seven eleven near of my house and I going frequently there. Thanks for your attention any question you can call me.

My daughter went to 7-Eleven in Silver Spring MD today and was physically and verbally assaulted by the cashier. The woman grabbed my daughter's hand and snatched her money from her. My daughter told her to give her money back and the cashier said "take it". There was two African American women in there who witnessed this and told the cashier to give the kid her money. The cashier grabs my daughter hand and meshes the money in her face and called her a **. My daughter was crushed. She came home face swelled in tears and told me what happened. I need help with this. How many time is this 7-Eleven corp going to get away with this. It's time for civil action to take place with a national civil rights suit against 7-Eleven corp.

I grow up in Baldwin. I love this 7-Eleven store. Everyone is very friendly and polite. Always fresh coffee and food but lately one of their employee ** is very rude. He yelled at me because I ask him for fresh coffee and overcharge me for other stuff.

So I was in Deep Ellum in Dallas, Tx. It was around 4 this morning (18-05-15) when I decided to go to the 711 on Elm St. to wait for the train because this is not an ideal area to be at night. FAR FROM A GOOD PLACE. This fellow ended up following me around and would NOT leave me alone even though I politely told him I couldn't help him and wished to be alone. He started to scare me. So I thought, hey, 7-Eleven! Surely they will let me wait there for a moment until the train comes or this guy goes away. Long story short - it was far from it. Let's count all the horrible things that occurred. Upon first entering I asked to use the bathroom I was responded with a "we don't have a key." Really? Okay, whatever. I can hold it. I'm not thrilled but whatever.

It was this afternoon Monday, April 20th at approximately 3:35 when my son and I were at this location #24259, 10705 Tamiami Trail N., Naples, FL 34108 with myself in the car and he in the store to pay $15.00 in cash for gas as well as purchasing 2 Starbuck coffee drinks. He asked for pump 4 and a receipt but the attendant (woman) had trouble with that so he came out to pump gas. The pump would not operate so he returned to the store upon which he could receive no resolution as she had put the money on pump 5 and claimed that that is what he asked for. He signaled to me that it would be a while so I joined him in the store as he was asking for a refund of $15.00 or gas. She indicated that she could not accommodate him and he was finally allowed to talk to a manager (at his request) over the phone.

Today on the date of 04/17/2015 at 1:19 pm (according to receipt) ** failed to apply all 5 of these codes of conduct. When her and her coworker had their heads down being or acting preoccupied as I approached the counter. ** did not look up as I stood directly in front of her. After waiting almost 2 minutes I said "hey" in a normal tone to get her attention. Then this clerk replied to me by saying "My name is not hey it's **" and gave me a mean look. I tried explaining to this clerk how it was not proper to speak without proper eye contact and looking down. She interjected during my explanation telling me "Oh I don't want to argue" and negated my feedback regarding her conduct.

My roommate and I went into 7 Eleven and I picked up the small Greek Salad. As we checked out, the cashier handed him half his change and handed me the rest. It wasn't my money, it came directly from him and yet she handed it to me. Financial issues are not to be messed with and all joking aside, it was disrespectful and could have caused big problems. Also the Greek salad was very bland. No flavor whatsoever. The black olives and onions tasted like they'd been soaking in dishwater for a week. Not pleased. I also do not appreciate having the 7 eleven app and Petro points pushed on me every single time I go in.

I have never been to this 711 before. I had a handful of food for my toddler including donates that were just in wax cover cuz no bags were available on the counter where they fit and paid, she apparently didn't ring them up and when I grabbed them she said I was stealing them. I said "no I wasn't," she just didn't ring them up and as she could see I had plenty of money. She then said "yes but you don't want to spend it..." Two donuts that's one damn dollar. Then in front of a whole line of people said I'd stolen before a big bottle of wine and I don't even drink wine or live near that 711. She then called me a cheap thief and said I was trespassing and when I went to get my gas. I only got $4 yet my receipt said $5.

7-Eleven only supports iPhones and Android. I own a Windows phone and I cannot get their free items as a loyal customer. I called their customer support, they will send me out 2 coupons for coffee or have their local rep see what they can do. I said, "Fine, I'll take both the coupon and the rep." Customer service said they could only do one or the other. REALLY! So as a loyal customer, they seem to not care about me directly and have no plans to support my phone? Why???

Went to 7-11 with my 4-year-old. Clerk was cussing at a previous customer. Chased him outside with a bat. Came back into the store cussing & slammed his bat in the counter. Asked him politely to stop cussing since my son was there. He proceeded to call me names. Called the cops since he had his bat in his hand. Cops couldn't do much but said "you will never find a cop buying anything from 7-11" because they aren't customer service friendly. Terrible employees at 28th Dr & Cactus in Phoenix Arizona.

I recently was working for a 7-Eleven corporate store in Salt Lake City, Utah. And they have owed me my last pay check of 12 1/2 hours for the past 2 months. The field consultant named ** is totally avoiding me at all causes. As well as I have called corporate offices and they have done NOTHING!!! I have made 3 reports regarding this, no one has contacted me in regards to this. They're NOT a good company to work for. I have worked for them for almost 6 years and they pay CRAP and offer NOTHING to their employees. And to top it off, their FIELD CONSULTANT treats their employees awful. He is a selfish PIG!!! This is so unreal...

Parking lot has trash all around the parking lot and the right of ways at the streets. It looks like a walmart! It would be nice to have the workers cleanup every day especially at the streets!

You absolutely cannot deal with these people. They act like they are doing you a favor to wait on you for their way overpriced merchandise. They will not go out of their way anyone for anything. They are the rudest people I have ever encountered in business. We refuse to go in that store ever again. HOW DID THEY EVER GET A FRANCHISE IS BEYOND ME.

9807 Cockrell Rd Manassas VA - Went into this 7-11 and was disrespected. The owner and wife was very rude. Didn't want to help me. I ask to speak to manager. Was lied to. Was given a last name ** and was denied assistance. Come to find out I was speaking to the owner and manager. I asked around to companies in the area. Come to find out they no longer go to that 7-11. They go across the street to the convenient store due to the rudeness and no customer service.. I've never been into a 7-11 that had employees that was so disrespectful and rude. I love 7-11 coffee. From that experience I've been going to Sunoco gas stations since that one little night. It just left a bad vibe with me ever since.. I pray that 7-11 corporate actually go visit this location and asked around about this 7-11 and take some kind of action.

Asked clerk the price of the string cheese. He replied he would have to "scan" the item. There are several items with no prices. These are deceptive business practices because the consumer can be given any price, or the scanned price may not be accurate or updated. If this were not true, the scanned info (prices) would be listed on the unpriced items. In Illinois it is against the law not to have the prices posted. As a consumer I always report this.

7-Eleven Store #36604 6518 ED BLUESTEIN BLVD Austin, TX 78723 -- I went there and told guy I want hotdog and he gave me one then I fill it with chili and cheese and got napkin. But looking for knife and fork then ask guy for fork and knife. Then he look for it and said "sorry we don't have it". Then am not buying chili hotdog and I leave it there then I go to my van. Know what the mgr do? He came out and took pic of my company van license plate!!! NO FORK NOT BUYING!

I went to the 7-Eleven located on Harry Hines and Butler. The workers that work the five o’clock shift are horrible. They have nasty attitudes. You have to repeat what you need several times. One day I went in it was crowded with two workers. One worker was checking out customers while the other worker was making a drink and eating chicken wings. They wear the same gloves to touch money and food. Horrible store. Dallas, TX.

Walked into a 7-Eleven store, looking for a specific "STYLE" of potato chip (not concerned with the brand, but a plain thick chip with ridges). The agent behind the counter noticed I was desperately in a hurry, and LOOKING for a specific item. He never asked if I needed some help. I was the only customer in the store. When I gave up looking for the item, I finally asked him for HELP! He immediately responded to me with a RUDE BEHAVIOR. Obviously, he did not understand his INVENTORY or the type of products carried in the store. At the checkout stand, I said, "Thanks for helping me," and he responded to me by saying, "You should go to CHURCH with me sometime!" First of all, I may not be religious. Second of all, was he asking me on a date? Either way, it was not acceptable behavior.

Today I enter to 7eleven in 7-Eleven Sydney. 869 George Street , Sydney, NSW, 2000. When I top up my opal card, I give 30 dollar and ask for 30 10+20 dollar top up. By the way, the staff say only available for 40 dollar and I pay another 20 dollars 1pcs of 10 and become 50 dollar. The staff should be refund another 10 dollar to me. By the way, the staff said I only pay him 40, not 50 dollars to paid. I said "I wanted to check the cctv, could you help me to check it?" He said "can't, if your want to check must wait until night. I can't check it up for you now." This is very upset, this staff like a robber and stay in the counter and cheat money from customer. I can't really accept why I can't direct to check the cctv. This is not friendly and a company with customer service, right. Upset of the service by 7 eleven staff.

Asian older man at register doesn't respond when you greet him or say thanks..7-11 needs to hire polite people, that's how you keep customers coming thru that door..7-11 at 183 and brown trl.....

I have been stopping at this store for 25 years and for the most part, I've always been treated courteously as I have been a polite customer. However, any semblance of courteous service by one of the cashiers has disappeared. Over a year ago, the store changed hands and all new male staff were hired, possibly from countries where women are less than second class citizens. One of the cashiers has apparently disliked me from day one, no matter how pleasant I have been. His behavior has never been congenial towards me, but two days ago he crossed the line which is why I'm writing this now. I am a retired older woman and after I made my purchase, he held my bag back instead of giving it to me. There were two younger males behind me, waiting to make their purchases. The rude cashier said: "How old are you? Seventy-seven?" He said this in a contemptuous, taunting manner, and did not give me the bag.

Okay so I am an American Army Combat Veteran. Yes I can be pushy and irritable at sometimes, but this cashier at local Fremont Blvd Seven Eleven named Ashok is the rudest change handler ever. He does not talk to you, doesn’t speak English, will not hand you change to your hand, over charges you for 1 bag and is in general a ** to Americans. He has the biggest problem working his easy ass night shift doing nothing and just being a rude prick. He never gives receipts so it is impossible to track.

I walked in and asked the guy if he had change for a hundred dollar bill. He looked as he was on drugs or having one of the worst days possible. But just standing there and I asked for change for a hundred and he looked at me like I was doing something wrong just for asking. Then as I told him have a good night then he got mad and flipped me the double bird as I told him have a great night and walked out. I want this guy fired he don't need to help people... I'm not a complainer but this can't keep going on.