7-Eleven Reviews

I couldn't be more grateful for Carlos. The manager on Cal Oaks road Murrieta Ca. If ever Interaction with an employee was as good and professional as the one I had with him I feel your business would increase.

Well it was 1030 pm and the doors are locked, my husband and son waited outside for a bit and the cashier just stood there on her phone. A couple got there with Whataburger and she let them in and now they’re just sitting there eating. From my understanding 7-Eleven is supposed to be open 24/7. That’s terrible customer service and bad for business. On top of that, they are always out of drinks or the machines are always out of order.

The clerk on October 3rd is rude at the downtown store in Bremerton. It's a waste of time going in to add money to your cash app. They are too lazy to help you. The service at almost all 7 11s has really gone downhill in the last few years.

I got a slush at 7-Eleven on September 20th at Pitt Meadows on Harris Road. The lid came undone, and spilled the slush everywhere!! I’m not happy with 7-eleven at all!! They blew it!!! I am not going back there again!!! Next time when I go back to 7-eleven, I will be getting a free slush!

I pull in to get out of my car & the entire area splotched with trash/food droppings. Go in & ordered one item got directions to another Retd & no one at register, 3-4 people waiting. I was in a hurry so I called out - she retd saying other employee ckg a truck. This is a great location & not my 1st time, each time Same — I won’t return

I do not like 711. Their customer service is horrible. Never ask to go to bathroom. They won't let you! They do not greet you. There always only one person working so you are standing in line forever! Their food is expired!

I was treated poorly meaning very short and rushed. It crossed my mind to allow myself a moment of belligerent retaliation. I know allowing myself to do so what have just made me gain more confidence to ensure my visit to your location is best!!

The 7-11 on Robinson and 12 Avenue North East in Norman Oklahoma typically only has one employee working the register and consistently has a line of five or more people. I’ll go out of my way to avoid this gas station. Not that this review is going to change anything but it makes me feel better.

The company has went downhill. They only care about money and that is very sad!! In the 70s and 80s this company was very awesome! I have reach out to the corporate office about how the stores are. The employees that run the stores of 7-Eleven and the owners don't care anything about the customers!!! The store's restroom are so nasty. It's so unpresidential!!! The hotdogs are 80% overcooked and the hot wings are dry!!! I have brought cookies and they taste very old. I have found food out off dates many of times. If OSHA ever went into the stores they would be in big trouble. I have been to different stores and water is on the floor with no wet floor signs.

It's definitely a location thing, if you find that right 711 I recommend you frequently go to that one and that one ONLY also don't visit any spots in New York city, they ALL suck..most of them have employees who are lazy and won't restock on rollers or choose to not honor the $5 (2 pizza slices and a soda) deal but you'll see the advertisement in the store and I work overnight so you can't tell me your that busy, next time I'll take a photo as I'm upset that I didn't, and they suck so much that I can't even get a decent receipt that says 711 who pays 4 dollars and 43 cents for gas.

It's definitely a location thing, if you find that right 711. I recommend you frequently go to that one and that one ONLY. Also don't visit any spots in New York city, they ALL suck.. Most of them have employees who are lazy and won't restock on rollers or choose to not honor the $5 (2 pizza slices and a soda) deal but you'll see the advertisement in the store and I work overnight so you can't tell me you're that busy, next time I'll take a photo as I'm upset that I didn't, and they suck so much that I can't even get a decent receipt that says 711. Who pays 4 dollars and 43 cents for gas.

I went to purchase an Uber gift card. This 7-Eleven was out, so I asked the store manager to help me with a pre-paid card that I could use to purchase rides on Uber with. So he gave me a 7 eleven gift card and said I could use that card anywhere. So I put money on the card. I tried to add money to my Uber account with this card and it declined me. I went back to the store and explained to the manager and he refused to refunded my money. Now I have a $60.00 7 eleven card I can't use anywhere but there. Never again will I step foot into a 7-Eleven store.

On 7 now site they have a promotion buy one pizza, get one free. I went ahead ordered online, paid $13 to include tax. On reaching the store they stated they have no knowledge of the promotion and I need to call customer service or purchase one more. This was for my child party so I went ahead and purchased another one as the two cashier was going back and forth not acknowledging my request or even try to help. This is at the store at Sheriff Rd in Landover. I end up paying $25 dollars for the two pizza.When I called customer service they never help. I’d never visit that store again. Poor customer service.

The app malfunctions. The driver did not deliver. When I try to reorder my account is minus the amount that was not delivered. The customer service number refers me back to the app where I am expected to provide a picture of the items that were not delivered. Who is the genius who designed the Website?

I'm voicing My complaint again from 1 year ago about the 7-11 in Tamarac Florida on Commercial Blvd. The night shift has been terrible for the last couple of years AND the Indian owner doesn't care if they can barely even speak English or not 🚫. SO I voiced My opinion to a rude employee last year who was being rude to a customer just trying to buy something. AND I told him that he shouldn't treat customers like that to which he replied pretty much mind your own business. Then I go back a few days later AND he told me that I'm banned from the store which I laughed at and said why.

We’ve been loyal 7-Eleven customers for over 20 years, but my experience at this location (7285 Crestway Dr, San Antonio, TX 78239) was beyond disappointing. Unfortunately, this wasn’t the first time my family or I encountered rude & unprofessional behavior from the staff here, but this incident was unacceptable! On Wednesday, January 2, 2025, I visited the store around 5 PM to pay for a car wash. When I inquired about the car wash, one clerk (**) rudely stated it wasn’t working without any greeting or explanation, while another clerk (**- I guess) contradicted him and said it was functional. Both clerks didn’t know what’s happening in their location, displayed nasty and unfriendly facial expressions throughout the interaction, making it clear they were not welcoming or approachable to customers. Trusting **’s word, I paid and proceeded to use the car wash.

Your location at 2350 Harrison St, Oakland, CA is not open 24/7. They close earlier than 10:00 pm! Is seems like is been like that for a while, your brand is known for its 24/7 convenience, don't advertise you're open 24/7 and close at 9:20 pm, we just need the real time schedule!

My son found this blob floating in his 7 Eleven brand ice tea drink. I reached out to 7 Eleven customer service department and haven't heard anything from them since. No one from the company, or customer service have reached out to apologize, to check to see if my son was ok, or offer him any coupons for free drinks, or anything. I'm writing this review to warn people to make sure to check their drinks, especially if you have small children that you purchase from 7 Eleven on Judah Street in San Francisco before drinking them.

The 7-11 by my house on Nellis and Stewart in Las Vegas absolutely sucks. There are always homeless around the location. Some of the staff are great but every time they hire a new staff member they are rude and try to be authoritarian until they have been there for a while and then they chill out. As well as they cook the worst food.

If I could I would rate this store zero. I went to the 7-11 store in Riverside at the corner of Magnolia and Jurupa Ave and my son and I went in for some slurpees. The man at the register, which I don’t know his name but looks like he may be ** as he wears a turban, did greet me at the door. However as I began looking for straws after we filled our cups, I did not see them in the back where the machines are which is where they tend to be. This man at the register came at me in a rather condescending and rude tone and asked me, Excuse me, what’re you looking for?” I told him I was looking for straws. Then he again in this same rude tone told me, “They’re in the front and they’re always in the front.” As if I go there everyday and I’m an everyday customer who is supposed to know that which mind you, I’m not.

This 7-Eleven in store here in Albany Calif at 1540 Solano Avenue. The guy that works here in the store is very mean and cruel. Every time I walk through the door he cusses me out. He told me I'm dirty and I stank. I am not dirty. I do not stink. This guy hates my guts. He's a ** guy about 5 ft tall with a earring in his left ear. He doesn't want me nowhere near the microwave or the sodas.

We bought a pizza today from under the heat lamp and the dough was still raw. Sold me raw pizza. Never going to buy again. They must have thought it would cook under the light. They nuked the cheese pretty good but the dough underneath was not cooked at all. My child got sick but the Slurpee was gas.

He is absolutely disrespectful and is a disgusting human being. The last place he should work is in customer service. He has called the police on me twice in total and twice over last 2 months. Over absolutely nothing. This guy needs to have a stern talking to from his superiors and I would like an apology. They are located at 214 Baltimore Pike Bel air Md 21014.

I understand that my card got declined, but when I tried to pay for my stuff, it got declined even though I had enough money. It was $8 something and I had $12 something. I showed the worker what I had on my card. Yet still, I couldn't get it. But I got my friend's free slushies but nothing for me???

The 7-Eleven on 2 East Main St. in Marlton, NJ is in desperate need of leadership. Their employees do not know how to process PayNearMe payments and instead of asking coworkers and learning, they are quick to dismiss customers. This happened to me twice in the same week by two different employees. Tonight (4/7/23), the employee raised his voice at me, cursed at me, and told me to leave the store.

I paid for the items. 2 orders of drink. 2 wings and gas, the receipt says they charge for the purchase of 2 Slurpee cup 1.79 each, then charge me for 2 orders of iced coffee cups. 2.19 each, as well as the fountain drink. The door states the cups with beverage that's advertised on the door is 89 cents. Why is there 2 cup fees and beverage fee if the door is advertising the drink for .89 cents? My bill was 32.00 dollars. If it had not been for a discount card used. That's 5.00 for each drink. I'm confused. I still have my receipt. Store #38688. TERM# **. TERM SEQ# **. REF# **. AID: **.

Anytime I go in there place is a mess. Sometimes you get fruit flys. No garbage pails outside to throw food away. Coffee station always a mess. And until recently employees had bad attitudes. You would expect fresh coffee. If you wanted pizza you'd expect fresh right? No. They give you old pizza and old wings and whatever else is in the warmer. Even hot dogs and taquitos old.

Of all the places of service I went to this is the worst. The cashier never lets put the points for my application, they did not give me my bill justifying that I did not want, when I said I was going to make a claim from me he said to do what I wanted and I yelled at me without measures, this kind of customer support shouldn't exist, lousy 7-Eleven Riviera Beach service -- Military Trail, when I said I needed my bill they didn't want to give it to me. Abysmal... lousy service.

It's unbelievable and frankly ridiculous that just to put ice in your own tumbler or water bottle is 57 to 75 cents!! Why? QT and Shell and Valero all let you do it with NO CHARGE. You'd think with everything going on, that wouldn't be a big deal. What. A. Joke.

The same 7-11, I purchased this soft drink, I had to make a state deposit on the can. When I had lots of cans, I purchased at this specific 7-11, they refused to refund me the deposit! This specific 7-11 accepted cans before! When I write to complain this event to 7-11 main office, online, they received my complaint, but never resolved the complaint!

I have had a horrible exp at 2 different 7-Elevens. First one at Moon Lake Rd & Ridge Rd, they had there Vuse labeled $4.99 a 2 pack. Paid 6.99. Said, "You may want to fix that." She screamed!! "Whatever" at me.

I had a craving For ice cream late at night and the ice cream refrigerator was not working properly. When I brought my ice cream to the counter Mr. Jason the cashier gave me some advice not to make that purchase because it has been reported previously and the management did nothing about it. So yeah Jason you did a great job.

Yesterday I had the worst experience at 7-11 in Hollywood FL. Went to go get a coffee and my wife wanted milk in a separate cup. The Spanish lady at the desk went nuts on me in front of all the customers that I had to pay for an extra coffee plus that she said I spilled a bit of coffee. Then she proceeded to say something in Spanish to her co worker about me in front of everyone. She probably was having a bad morning but why take it in on the customer. Won’t be going back there. Can’t believe what’s going on with customer service.

I have been charged a small basket fee since 2019 even though my subtotal was over $15. I notice this on my 10/15 /21 order. I only received a small portion of my money back. I will not be using the app again.

The customer service at 7-Eleven is complete garbage! I've had some bad customer service before but 7-Eleven takes the cake. I've tried to contact 6 times now by email about missing points. Each time they decide to email me back asking for more information, I send said information and then they reply 1-2 days later saying, "Case closed. Not enough information". Well what the hell 7-Eleven? I sent the info you asked, you could have responded saying what else is needed or not. This keeps happening over and over again. They don't take ANY time to actually work with you. Garbage company. Not spending a penny more with them again. If you can't treat me right, you don't deserve my business.

I never use my points since 2018 and yesterday I try to use. I know I have a lots of points and I found out no more points in my card. They said never expired points. I just wondering where are my points go?

They have this new service "711 now". They put that it's going to be only 30 minutes for delivery. After waiting an hour and a half at 2 am till 330 in the morning they then CANCEL the order and say it's going to be 7-10 days to get my money back. Then I call in and they didn't see the problem. Yeah. Just wanted some snacks to study. Not to stay up till 4 am only to have to wait a week to get my money back. They were extremely rude when I asked about it, as they have never been under an hour. (Used them once before.) Ridiculous.. Oh "sorry for your inconvenience." The most condescending thing you can say... yeah. Someone needs to stop teaching people that is supposed to be polite. It's rude as hell.. and so was this whole experience.

I went to buy a cheeseburger and 2 taquitos plus some Veggie Straws because the subtotal was $5.87 and they charged me more than 8% tax that is charged in the city of Philadelphia because the total had to be $6.34 and they charged me $8.11.

There is always many, many people outside inside the store. You have to say excuse me to get in then once inside you have to keep moving to keep 6 feet between you and the person behind you. On April 7, 2021 I went to 711 on Cadillacs Street in Detroit MI. Many people outside store. Many people inside store. While standing in line seems like 30 more people are outside the store. I come out security just watching doing nothing and 3 fights start up now. If the police was called before this wouldn't have happen to me. I take off ccx running to get away from the 3 fights. I fall bruise all up and here come 9 police cars. Really then 711 security locks the door. It was a hot mess. It always is don't go to this store. Anything can happen inside or outside. Believe it!!!

I went to 7 eleven in South Denver off of 1-25 and Hampden a few blocks west. I am 48 years old and my husband is 50. I wanted to purchase a lighter and the man who is Muslim asked for my ID. I just watched a much younger looking man in front of me buy a lighter without being carded. If I appear younger than 30 I’m supposed to be carded. I’m sure I look over 30. I got upset and went to my car. My husband said, "I’ll go in and see if he cards me". Sure enough he didn’t card my husband either. I know women aren’t allowed to smoke in the Middle East, but this is the United States. You need to leave those views behind and treat everyone equally man or woman.