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7-Eleven
7-Eleven
Overall Satisfaction Rating
1.25/5
  • 5 stars
    4
  • 4 stars
    0
  • 3 stars
    7
  • 2 stars
    12
  • 1 stars
    145
Based on 168 reviews that contain star ratingsSHOW RATING DISTRIBUTION

7-Eleven

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176 7-Eleven Consumer Reviews and Complaints

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Verified Reviewer
Original review: July 11, 2018

7-Eleven is the only place I know of that never seems to follow terms of promotions, they can’t grasp the concept of giving anything away for free...even if it was already paid for by someone else...even if in clear writing it says "all taxes paid by promoter" they just can’t get it. This is the third problem I've had at 7/11 and it was 3 different ones.

Look I don't care about the 38 cents they made me pay. I care about the concept, this time it was my free Redbull offer from T-Mobile Tuesday, same before with my free Monster offer and before that with an ecig offer I had. The ecig thing about 3 years ago said in point blank "All taxes and fees will be paid by promoter". I then pointed this out to them but they still said, "No you must pay $1, we don’t care what that says" and this after speaking to a manager. With the T-Mobile thing the terms said nothing about paying taxes and to be honest I didn't feel like starting a war. I just let T-Mobile know. But every Tuesday I get free things from T-Mobile and yet...I've never had to pay sales tax at any place I've gotten them. Not one. But here goes 7/11. And again not about the money. It's just that the concept I'm mad about.

Also I contacted T-Mobile 3 different ways, Facebook, Twitter, and phone support. All 3 said the same thing, they said they shouldn't be charging the sales tax, it's nowhere in the terms of their agreement. While the 38 cents or a dollar may seem like nothing if you think about it in a larger scope these guys are getting the money for the product, and the tax from the vendor and then they are charging each person who claims the offer the "tax" they already got. And now they just made millions of pure profit, it's wrong and it's illegal, and though fines may not matter to them I hope they get fined, personally I will not be shopping here anymore.

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Verified Reviewer
Original review: July 4, 2018

Yesterday (7/3/18) I stopped at the 7-Eleven convenience store on 34th Street and 53rd Avenue in Bradenton Florida. I got full tank of gas and purchased $8 express car wash. When I started washing I noticed that there was no water and soap available, and my car was given dry washing. That was real express wash with spinning brushes, spot free rinse and dry air blowing at the end.

I went to counter and a rude conceited cashier called me “honey” and asked what the problem was. I explained to cashier Kelly that I purchase express car wash and my car was still dirty because the washing machine did not work appropriately with no water and soap. With her anger she increased her voice and said: “I do not care what country you are from. But in this country machines do not work forever”. I said, "What are you talking about?" and explained that as a customer I am not satisfied with their business and want to talk to a manager. She then said that manager Kathy was in the bank and I needed to wait. I had been waiting for 5-10 minutes and started taking pictures of the gas station for evidence. She saw that and offered me a refund while giving me hard time and insulting me. Please stay away from 7-Eleven in Bradenton, FL.

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Verified Reviewer
Original review: June 17, 2018

To complaints department - your store in Research, Melbourne needs serious attention. The store has become a serious health threat. On a few occasions I have purchased food past its due date then I noticed the date had been rubbed off. The coffee machine has not been cleaned. I was using the coffee machine when it ran out of milk so the staff member of the store went to refill. As he opened the machine there was mold and a disgusting odor. Also I went into the other day one of the staff members was yelling at the top of his voice at a young woman who had accused him of giving her the wrong change verbally abusing her to leave the store. Several customers were trying to calm him down. This went on for 15 to 20 minutes. The woman left the store very upset leaving her change behind.

And now for the past week the store has a repulsive smell of cigarette ashtray - not cigarette smoke smell but ashtray like as if it's been knocked into the air con system. The smell is so bad customers have to hold their shirts over their mouth and nose to enter. Some leaving dry reaching. This store is an absolute disgrace. Something needs to be done or the health department should really just close the store.

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2 people found this review helpful
Verified Reviewer
Original review: June 16, 2018

If I could give it a negative star rating, I would. It won't even let me log in. It's just 7-Eleven's way to get us to want to purchase things. We buy extra crap to beef up the points to get the free donuts or whatever, then they make it so we can never redeem what we've earned. Just a scam.

2 people found this review helpful
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Verified Reviewer
Original review: May 17, 2018

I visited the 7-11 store on 64th and Federal in Adams County, Colorado. My car was being worked on across the street and I walked over to get a Slurpee and something to snack on. I went to counter and as an employee rang up my items a rude arrogant woman comes from the back and tells me to empty my pockets. I was like what are you talking about. There's nothing in my pockets. She then said your bag. I set my bag on the counter and opened it and told her what did I take, nothing. Go ahead and look. She told me to dump it. I told her she was welcome to look and see. She threatened to call the police and I welcomed it but instead she took the items I bought plus my money and refused to give them back. I called the police to get what was rightfully mine back.

This isn't the first time that this lady or an employee has done this to paying customers. I later found out from the sheriff's dept that her husband is the owner. I was told I'm not welcome and they even 86 my man because he was with me after the fact. If this is who 7-11 wants and allows to own , franchise, represent their brand and name. I will boycott all of them. Read the qualifications to be an owner. You can't tell me that majority of the franchisees meet any let alone some. I'm angry and disappointed. Won't be getting my business anytime soon.

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5 people found this review helpful
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Verified Reviewer
Original review: May 2, 2018

This review is of the 7-Eleven store #25299 at 700 W. I-20, Arlington, TX 76017 specifically. This location has turned into an AWFUL place to get my daily morning coffee/pastry, afternoon energy drink/snacks and gas for my vehicles. The new female manager, who has been there since March-April 2018, is a horrible excuse for a human being! She should be working in a coal mine - far, far underground and away from people. She is so rude to customers, including twice a day regulars, like myself. I have witnessed her treating ** customers even worse than myself (I am **). This woman, and the staff she has brought on with her, are total opposites of the kind, energetic former manager and her staff.

I actually used to look forward to seeing them each day and always felt welcomed when I walked in. Now, there is a feeling of unhappy moral - like when you ask a question or even just check out with your items, you are a chore and bother to the manager and staff members. This is so convenient to my medical office across at USMD Hospital, but I have now switched up my morning routine to a Shell that is near my home and a QT for my afternoon fix. Several other medical staff regulars of 7-11 in my building have also commented much the same when I ask them if they have noticed the bad direction the 7-11 staff at this location has taken. Many are also finding alternate places to patronize, just as I have. I will definitely come back to this 7-11 location if things improve, but for now it is not worth the crummy start to my day.

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2 people found this review helpful
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Verified Reviewer
Original review: April 28, 2018

I went into 37213 and tried to order and eat pizza and because I was paying with ebt the guy denied me... I am a single mom of six kids and I just needed a break... he told me I have the choice of pepperoni or cheese and that's not the problem... my kids will eat anything so I got pepperoni. The problem is there was meat pizzas sitting out. He told me no because I was paying with ebt. It's same as cash so why not sell it? Thanks 711. I won't be back.

2 people found this review helpful
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Verified Reviewer
Original review: April 5, 2018

They can cook 30 plus hot dogs but none in their store last night. I find this a lot when driving at night. I guess it might kill them to put a few dogs on the rollers. And everything is overpriced. I am sure those people are not making 13 per hour in Florida. And they have one person working slaving away when a truck came in with no help. Really sad the people that own these places. All they care about is the money that goes into their pockets.

2 people found this review helpful
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Verified Reviewer
Original review: March 22, 2018

The late shift needs to apologize to people for wrongly accusing them of stealing when it is proven that they did not. I will review this store every opportunity I get about how people are treated at this store especially people who come in every morning and spend anywhere from $20-$40 a day. It was a bald guy that accused me of stealing DEODORANT of all things this morning. I was paying for my purchases when he said, "WHAT DID YOU TAKE?" I thought he was talking to someone else at first until he repeated it loudly. I said, “Who? Me?” He said, “Yes, you” in a real pretentious voice.

I was then told that they were mistaken but it “looked suspicious”. I guess that was to try and cover themselves. I got a begrudging “apology” from the guy who told me it looked suspicious. Whatever IT is. The guy who accused me went and hid in the back after I had proven I had not stolen anything. That’s a tremendous way to treat a loyal customer who came in every morning on his way to work at 5:40 am.

I’m a 40-year-old man who dresses nice, pays for anything I want to buy and work full time. I do not need to steal and I have never stolen anything that I am aware of in my life. I want an apology from the person who accused me, not the guy covering that guy's back with “It looked suspicious” again whatever it is. This was done in a store full of people and it was tremendously embarrassing and humiliating. The 7-11 employee certainly had no problem with defamation of my character.

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8 people found this review helpful
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Verified Reviewer
Original review: Dec. 19, 2017

Their employee "Junior" at the Old Middlefield location in Mountain View, CA will refuse to honor discounts when they don't show up in his system. He could have easily honored it. I've seen them do it before, they can do a "grocery no tax" custom to fix mistakes like this and get people the discounts that aren't showing up. I'm not spending $3 on two candy bars when the Mars/M&M deal is 2 for $2. Never visiting this location again. Only one decent employee and he pretty much only works overnight shifts.

8 people found this review helpful
Verified Reviewer
Original review: Dec. 7, 2017

A couple weeks ago me and my fiance went into the Springville store to get coffee and all we had was change and the cashier was nice enough to help. And my fiance said, "Thanks for helping. Let us know what we can do in return." And the cashier said, "Well is this your man?" and she said, "Yes." And he then said, "Never mind then. You can't do me any favors then." And he said that right in front of me which I am offended by 'cause he was asking for a sexual payback... I haven't been back to that store again except to see the next time he works so I could get his name. It's the store on Springville Main so now I go to the one by Springville Walmart.

4 people found this review helpful
Verified Reviewer
Original review: Dec. 6, 2017

Saturday December 3rd 3:36 p.m. I went into my local 7-Eleven that I've been a customer at for about 30 years now to purchase a prepaid Mastercard and load $200 on it. I wanted you to pay my vehicle registration online so I needed a car to do so. When I attempted to do so I was told I needed to go into the DMV to handle it. When I did and I went to pay for my registration on the tags on my vehicle that expired a few days previous it rejected my purchase. When I contacted customer service they said I only had $100 on my card and that I had only loaded $100 on my card.

I gave that cashier four $50 bills and told her two separate times I want to pay for the card with this $5 bill and load $200 on it and she repeated what I said and I repeated what I said again to her confirming and she only put $100 on to the card. I don't know where the other hundred dollars went. I don't remember getting a receipt from her either. Now I'm driving on expired tags in a vehicle I live in and could very easily end up on the streets because of this. I called customer or corporate headquarters for 7-Eleven and was told I would get a call back in 48 hours. 48 hours can you ** believe that?! That's what I'm supposed to be okay with this in the meantime? Well guess what I'm not!

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3 people found this review helpful
Verified Reviewer
Original review: Nov. 6, 2017

7-11 Store at 2500 Liberty Heights Ave - I brought the Polish Sausage today, 11/6/17, at approximately 1:35 pm with 2 Fanta Orange sodas. I put condiments on it and left out the store. I did not open it to eat it until I arrived at work. I work around the corner on Towanda Ave. It was hard as rubber. It tasted as if it had been on the grill all night. I threw it away since I could not return it due to lunch hour being over.

This is not my first complaint about this store. The main cashier (not the owner) there who is there every morning is very rude. He is from a foreign country and he is rude and extra rude when he speaks in his native language. He also stops the other employee who appears to be scared of him from helping customers out or answering a customer's question. Very poor customer service there. They need training. Usually I get a receipt but this time the sodas were in the bag and given to me with the sausage. I used my Bankcard to pay. The order amount was $5.08 cents.

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5 people found this review helpful
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Verified Reviewer
Original review: Nov. 3, 2017

Poorest service. I had always like this petrol station But a female worker changed my reviews completely. I went there today and mistakenly I entered through wrong way (there were no cars or people luckily). The girl there was explaining to me I said, "OK but I could not see the enter and exit written and yes it was MISTAKE." SHE SAID, "I HAVE NOT SEEN ANY PETROL PUMP SAYING ENTRANCE AND EXIT." Haha??? (now to head office they said there is a board). And she was not ready to leave the topic. I asked her to attend the other customers first and it's ok I have enough time to clarify and she said, "I am your bigger sister in this. I will not leave it here..." And I said to her she can't behave like that I asked for her name.

She said, "My name is Simmy and do you want to know the owner's name? It's also Simmy." And she was not sorry at all. Can we tolerate such kind of behaviour? And now when I called head office that girl is saying, "I was just concerned about safety." PEOPLE ARE NOT ALLOWED TO ABUSE SPECIALLY AT CUSTOMER SERVICE and SHOW SUCH ATTITUDE. I am not going back there at any cost.

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3 people found this review helpful
Verified Reviewer
Original review: Oct. 4, 2017

I buy my coffee from 7-11 located 1701 Union Blvd. Bay Shore, NY 11706. The fruits in the cup is not fresh! Several times when I buy the fruits in the cup I find it to have an acidity taste. One time I threw the whole cup away. It happened again today-with a sharp/acid taste in my mouth! I am going to contact corporation. These fruits should be fresh everyday. I buy them for snacks at work!

6 people found this review helpful
Verified Reviewer
Original review: Sept. 29, 2017

I signed up for the 7-11 App. When I opened it I could view the gas prices in my area, but I couldn't lock in to save the gas price. It wouldn't let me sign in and gave an error message. I looked for a customer service contact to get help with it but when I clicked on the email it provided, the link didn't work. The app is useless.

5 people found this review helpful
Verified Reviewer
Original review: Sept. 22, 2017

I purchased a Figo Vitrue III handset from 7-Eleven. It malfunctioned badly out of the box (it was a cheap handset, so not a disaster)... but the customer service refused to help return the product for either a replacement or refund - all they did was give me a few INCORRECT web addresses to contact the manufacturer. Utterly unprofessional and unhelpful. DON'T GET SCAMMED! This is a shell game.

7 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Sept. 17, 2017

7/11 on Pacheco in MTZ has a sign stating 52 oz of soda or less is a small refill good enough but then it says 52 oz or larger is 150. Ok then where is the problem with me bringing in my 75 oz container to get it refilled for the 150. These barely speaking English guys that work there charge me 300 when their own sign states different. So when I complain they kick me out the store permanently. How is a lame ** manager gonna give up about 6000 I spend there every year to cheat me out of a soda that cost them 10 to fill just because he don't like giving it to me for the price 7/11 came up with and then on top of that kick me out. I just don't see the logic. I guess it's time for small claims court.

9 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Sept. 16, 2017

7 11 located at 9502 Hamilton in Huntington Beach, CA. Purchased a hot dog and big gulp because the store had a sign stating the purchase is $2 plus applicable tax, so I expected roughly $2.16. The clerk rang up the purchase for $2.22 +.17 tax = $2.39. I complained, showed him the sign and requested the advertised price as listed on the sign... He read the sign and insisted the .39 was all charged to tax... Obviously the 7/11 cash register code the clerk used has not been updated with the correct sale price. I know it is just a few cents but if the store does that to everyone on everything, then they are not following proper protocol. Annoying experience especially when the clerk acts like he doesn't speak English. Date 9/15/17. Store 29003.

5 people found this review helpful
Verified Reviewer
Original review: Aug. 26, 2017

Me, my husband, and friends all went to the 711 on Ervay and St. Paul in Downtown Dallas and we paid for two drinks for each couple to split and we were going to order a 3meat pizza and they said they only had pepperoni and one of my friends made the comment that the staff members were too lazy to make the 3meat pizzas because he asked them if they could make more and the answer was no and after he made that comment paying customers and all they said we were all banned. They were very rude, disrespectful, and no sense of how to treat paying customers.

6 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Aug. 3, 2017

On 07/25/17 I forgot my Driving license with fuel card after I fill a Diesel Gas for my Semi Truck. Fortunately, Mr. Ameet ** send it to me and pay 43.89$. This guy he is very Cooperative. And has the capacity, how to handle customer. I ask him to send this money. But he say "no." I was in Dallas and if he were not send me I suppose to go to Columbus, Oh and Pay 500$ for flying to Columbus. Anyway he is very cooperative guy in the whole gas station that I saw. Thank you Ameet **.

4 people found this review helpful
Verified Reviewer
Original review: Aug. 2, 2017

On two separate occasions, 7-eleven overcharged me. It seems like a common trend. The first time, two bags of chips were listed as 2 for $7, but on the receipt they charge 2 for $8. Their excuse is that it doesn't come up in their system. On the second occasion, I was refused a receipt then charged $14.43 for 2 bags of chips listed 2 for $6, and two 2L Pepsi listed 2 for $5. This comes out to 11 plus tax = 12.43. I was overcharged exactly $2. If they are doing this to everyone, then this is illegal. Last two visits, ripped off twice. I will file a complaint to the consumer protection board.

4 people found this review helpful
Verified Reviewer
Original review: July 12, 2017

You cannot enter the correct date of birth on app. Their download app for the coffee does not work and no one will respond to calls. You cannot implement the app without the year of your birth but there is no place to enter it unless you scroll back 25 or more years page by page and I do not want to give my home address just to get a free cup of coffee.

3 people found this review helpful
Verified Reviewer
Original review: July 5, 2017

I worked as an employee for 7/11 and while I was there as an employee before I was fired I had to deal with a lot of things which didn't make any since I worked overnight in a bad neighborhood where people are killed down here almost every day and robbers are always looking for a opportunity to rob a business and my manager was a real ** towards me.

I worked for the company for a year and six months and never got a raise. I made less than any company that cares for their employees. I now an Assistant Manager at a new company and I only been with the new job three weeks and I'm treated so much better but because of my experience with this company I won't even step foot in another 7/11 ever because of my bad experience as an employee and how this company underpays their employees and all the crap I dealt with from poor Management. The Owners of the business should always retrain their managers and give them classes on how they should treat their employees. Don't show favorites but all employees should be treated the same. Example my boss bonds a girl out of jail for getting arrested for drugs and I asked for a loan so me and my daughter doesn't end up in the street and I get fired.

Every customer that knows me say the same about me. I have awesome Customer Service and I never treated no one different. Everyone got treated the same. I hate this company for everything it stands for. I been underpaid for a year and six months and now I work and make over $17.00 an hour and 7/11 paid me $8.50 and I worked nights for this company. They underpay all their employees and they hire managers who only care about themselves and the location of this business that underpaid me is located in St Petersburg FL 475 34th Street North.

I am a single father with an 10 month old daughter and my manager got mad at me because I took a trip to Washington DC to speak on behalf of single Father and single Mothers with National Healthy Start Association John Hopkins All Children's Hospital doing something positive for our Community and I get fired because what??? I just hope that someone will stand on behalf of those who work for this company because their corporate office in Texas don't seem to care about what's going on around the world at these 7/11 all over the world but everyone is complaining about being underpaid and the Franchisee is making the Corporate look really bad.

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7 people found this review helpful
Verified Reviewer
Original review: June 27, 2017

I always go to the 7-11 that is right around the corner because of the location 10207 Lake Creek Pkwy Austin Texas. Today 6/27/2017 I visited the store for the things I needed. I noticed their sale decal on the window for the cigarettes that I always buy had been changed. It read buy two packs and save $5.88. When I checked out I noticed the price did not match what they were advertising. I had to literally walk the employee to the front door and show her the sign. She told me, "There must be some kind of mistake. I need to call my manager." Meanwhile the other employee was taking same brand cigarettes and scanning them to see if the difference was on another style. When the first employee got a call back from the manager, I assume he was in disbelief as well and asked the employee to send him a photo of the sign, which she did.

After waiting another 15 minutes for him to call back, the employee ran to the door and pulled the sign down and I was told they would not honor the advertised sale, they would lose money. I asked her for a contact number to call someone else about this, she would not give me any information. I said, "Fine, I can just look it up when I go home." After I got back home, she took it upon herself to remove the cigarettes from my purchase but didn't charge me for them. She never asked me if I wanted them, just took it upon herself to remove them from my purchase altogether. Great Job 7-11, you refusing to honor your advertisement for a lousy $5.88 just lost your company a long time consumer that owns 2 vehicles, smokes and regularly stops there almost every day, costing you sales that exceed $150 weekly. Was it worth it?

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5 people found this review helpful
Verified Reviewer
Original review: June 18, 2017

I called 7-11 customer support to complain about the Pepsi syrup running out every week. That's when the problem started. The help person did not have a clue what I was talking about. They had never heard of fountain syrup. Also I think the outsourcing of customer support jobs to another country is treason. American dollars should stay in America.

5 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: June 14, 2017

So the store on Broadway and Powers Blvd in Littleton Colorado always have the cigarette e-pin vape pens in you sign up for coupons. Problem most coupons give discounts. I took a coupon in yesterday. You got a pack of American Spirit for $ 3.00. The cashier couldn't get coupon to scan so manually rang it. Here is the problem she only discounted me $ 1.29 when she was supposed to take off $ 3.99. If you can't train the customer service to ring coupons then why put them out. Let the vendors in. Also with all the stores I have visited when you have products that buy one get one or buy one get one less expensive they will not honor this. It is discouraging to even shop at these stores then they talk about customers in their native tongue and yes although not fluent I do understand several languages and one gentleman called me a very gender and racial name that I understood I shot back. My bad but it's ridiculous to have this happen.

2 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: June 4, 2017

Went to 7-11 6/3/2017 at 10 pm. Cashier tried to charge more than the posted price on several items purchased - when confronted he said it was for tax - but the "tax" was over $1 for an approx $5.48 item. There was a $1.49 candy bar and we were charged $1.98. Then at the end of the transaction, he took "his" prices, totaled them, and tax was added on again. We tried to buy ice cream - shouldn't this be non-taxable? Basically the guy was a crook inflating the already high prices - not sure if this is 7-11 business practice or if this employee was skimming the till. This is the second time this has happened to us - people at 7-11 are on vacation and in a hurry so I think they must do this a lot to rip off tourists. We refused to pay and walked out without buying anything.

6 people found this review helpful
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Verified Reviewer
Original review: June 4, 2017

I purchased Google Play card for $100 only to find that the receipt showing the $100 went into a Green Dot Universal account and I showed the cashier that the item on the receipt wasn't what I paid for and he said "sorry no refunds" and said it's not his problem. What should I do?

6 people found this review helpful
Verified Reviewer
Original review: May 10, 2017

Store 36090 at 290 N Capitol in San Jose CA often rings a higher price for items than shown on signage. Clerk now refuses to adjust price at register (often a buy two item special for discounted price). Filled out complaint form on corporate site and no one contacted me. Called corporate customer service number and no response so far.

8 people found this review helpful

7-Eleven Company Information

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7-Eleven
Website:
www.7-eleven.com

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