Consumer Complaints and Reviews
The franchise owner is rude, a few of their employees are rude, their prices are over extended. I was going to purchase a little hot wheel for my grandson the same ones that I've seen at Publix. I asked the employee how much it was he said it was $6.99. Omg!! Seriously I said, "what a rip off!" 7-Eleven is not like it used to be -friendly and kind and reasonable. I think the CEO's head of CEOs to start looking into this. They're not doing their jobs that you sitting on their butts, this goes out to the CEOs. If you read this maybe you oughta go to Undercover Boss.
I need to go restroom. I stopped by and realized that restroom is closed and it's been closed for several years. Omg it's public restroom that people expect but end up have to stop another store. Ain't nice!
The location on Cirby Way in Roseville, CA. Myself and the person in front of me were told the ad signs read one way when they clearly stated otherwise. In my transaction they would not even honor the advertised price. I am trying to contact weights and measures as well. They are conning customers.
The company is so greedy that they don't have a policy in place to pay their employees time and a half on a Federal Holiday. Don't you make enough? Why don't the owners and corporate leaders work in these stores on Christmas? Will never shop there again. Hope they go out of business. Scrooge!
That is my opinion, this is my story. My mother who is 80 years old went to the 7/11 in Phoenix, Oregon on June 7th to purchase a lottery ticket. The employee put the ticket she wanted on the counter and rang up the money as my mother put the ticket in her purse for her short drive home. She pulled the ticket out to scratch it off and realized it was wet and the numbers on the card were being scratched off also to the point she couldn't read them. She took the ticket back to the store and informed the employee, that he must of set the ticket in some water on the counter and she would like a replacement ticket that was dry. This employee recommended she come back and see the manager the next day as he was not authorized to do that.
She returned the next afternoon after work and informed the manager, Ari or Ali, that the employee must of set the ticket in some water and she would like a replacement or her money back. He refused to help her and accused her of buy the ticket elsewhere and refused to replace the ticket or return her money. After a brief exchange she informed him she would never return to the store ever again because she would never let him talk to her like that. Upon hearing that, the employee proceeded to start waving his fist around and shouting at her in his native language as she left the store.
She went to her car, rolled her window down, it was hot out, and this employee had followed her out of the store still shouting at her, put his hands on her door, stuck his head in the window and continued to shout at her for a few more minutes. She did not consider calling the police because she was leaning over to the passenger side as she felt he was going to hit her. She could not drive away with him in the car either. She asked him many times to leave. After a few minutes he returned to the store.
My mother went to a different 7/11 stores to get a different lottery ticket and told her story there, and was given a phone number to what was supposed to be a direct complaint hotline for the stores. Customer service has taken down her information every time she has called and waited. No return call was ever made from 7/11. So she called again and filed the complaint. Again no return call. Her records indicate she has called 7/11, 9 times and reported this and has never gotten an answer from them. Each time she was told she would be contacted within 48 hours. I have been following up with her to see if anyone from 7/11 had ever contacted her.
As of today December 3rd, 2016 no contact has been received from the company. You have the video of the incident unless you destroyed it, but the fact we filed a complaint should tell me that if you are serious, then the video should still exist, if you did not follow up and the video is gone then my opinions are correct. 7/11 endorses customer and female abuse and the lack of proper protocol throughout the company needs to be reviewed by outside sources. And that is how I conclude that the 7/11 business must endorse this kind of behavior because they have not followed up on this matter and took care of their business. And this is how I am reporting it with consumer protection, better business, and other social complaint forums that are available.
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I went into the 7-11 on 10th and Snyder in south Philadelphia and I bought a pack of Newport 100's. I realized every time I smoked 1 of the cigarettes my stomach was hurting and I felt nauseous. Then I realized the pack was different. I went on the internet and read about fake Newports being sold nationwide. I told the manager about the cigarettes the next day and they did nothing.
I am 43 years old and I went into the 7-11 on Harford Rd 11/11/2016 at 945 am. I put quart of milk and asked for Marlboro menthol and light 100s. Had 1$ coupon on front. He need I'd so I went in car and went back then he made me wait in line while he cooked food and wait on people. I asked him to please come on I had to take milk back to baby and work. He got smart. I paid 15$ and as I was pulling off he come running out saying I stole milk. In front of everyone. I felt like a low life. I stopped and gave him milk and said he was a liar and a crock of crap. How can he say that it was on counter and I gave him 15$ with coupon, I added I was right. He should have been on his job and stop with his attitude.
I never rate businesses but after the experiences that I have had twice I will no longer be going back to another 7 Eleven. The first experience I had was when one of their locations pay machine took my money. I stuck $50.00 in the machine to pay on an OGE electric bill in which the money got stuck. I was fine until their cashiers started being rude as if they didn't care about what had happened.
The second incident is when I purchased a money order and accidentally tore the wrong side. I had not even been out of the store not even 15 min to pay my rent when I realized I tore the wrong side. I did not want any money back just another money order to pay my rent. I had a receipt and everything that they needed and they told me to go to another 7 Eleven store to get help. I knew that I wouldn't get any help when the cashier started talking crap and huffing and puffing at me. I've spent tons of money at 7 Eleven and to say the least I will never spend another dime there. I highly recommend taking your money elsewhere.
Do not buy food to any 7 Eleven because I got sick once and I know why. I was buying food and the guy who is serving food was wearing the same glove that he use while handling cash and computer. He never change glove at all so that why I got sick...
I had my skateboard stolen by an employee and then my wallet on another occasion. Every time I walk by there now I get harassed by Daniel. It's a terrible horrifying experience.
Whether $100.00 or a dime honesty should be first. 7-Eleven is merely another company of our modern time which could care less about the customer. They always have more. If these companies treated all customers bad there would be no customers however like all big companies they are too big to fail. I would spend $15.00 each day at the same 7-Eleven, Hemlock in Oxnard, CA. One day I asked for a stamp so I could drop a bill in the mail. I paid but never received the stamp. I explained he never gave me the stamp which the clerk disputed but finally gave me the stamp.
Next month; Tonight I spent $563.00 and asked for a stamp. The same clerk took my $563.00 but refused to sell me a stamp stating he sold me one before and that I lied about the stamp and he would not sell me one now. I stated if $0.73 was that important I never would have asked for the item I paid for. Now because I had to spend extra time just to buy a stamp after spending $563.00 I will no longer patronize this store. The clerk lost this owner profits on my daily $15.00 purchases and my once a month $563.00 purchases due to his actions to a customer over a dime profit from a stamp.
My wife comes home, very upset and was telling me about her experience at the 7 Eleven down the road that we always patronize multiple times a week! She stopped to get gas and went in to get 2 slurpees (1 was suppose to be free due to us having accumulated over 10 free ones). She tried to use the app and the clerk kept charging for 2 and she showed him that she had all the free ones but he could not figure it out for some reason.
She told him that she was leaving and left the slurpees there and he asked, "You going to take these?" She responded, "Are you going to give them to me at the correct price? Are you going to scan my app?" He scanned it correctly and was huffing and puffing in anger and then started cursing at my wife, to which she responded, "Is this how you talk to loyal customers and we come here all the time and buy stuff for the kids". So, I went to get answers and he calls the manager on the phone and tries to lie and say he does not know what I am talking about when it had only been 15 minutes prior. I would never treat a customer like that, but I sure hope that corporate takes care of it and I don't have to.
Customer service from some of the staff is very ignorant. Will yell at customers if they're in a bad mood. Manager is never around and refuses to address poor customer service, and when he is there which isn't very often he's too busy flirting with one of the cashiers.. I had one cashier tell me as I was trying to rush and catch the bus that it isn't her job to cash me out and the other cashier was nowhere to be found.. I ended up leaving everything on the counter so I would not be late for work. Very rude experience.
I usually stop at 7-11 in Lake Mary, FL about 3 times a week on my way to work. I stopped in this morning to get my usual taquitos but they were not ready so I opted for pizza instead. The advertised special says 2 slices of cheese or pepperoni pizza and a big gulp for $3. I proceed to tell the clerk Cindy, that I would like that special and she debates with me telling me that it's no longer their special. The advertisement is on a sticker directly affixed to the hot food section. When I show her the sign, she then rips off the sticker and tells me it's not valid. Now, just a few days before I had just gotten the same combo.
There was another lady in the store who tells the clerk, "maam if it's advertised you should honor it". With the nastiest attitude she yells to the guy on the register "just give it to her" and balls up the sign. I was very much so upset and appalled at the behavior she showed with a store full of customers. Even at the register she came and stood right next to the cashier and began saying all sorts of rude comments under her breath. This is definitely a poor example of customer service and they will not have to worry about my business going forward.
This 7-eleven is at 17th & South St. in Philadelphia PA. The problem is coffee is never made between 6:30-7:00 am. I come here at least 4 days of the week. I work down the street at the hospital. Sometimes there's 3 people at the register. When asked about coffee being made they just look at you...
I've been going to the Rockville Centre, Merrick Road 7-11 since it's been there. In the past the employees were ALWAYS polite and courteous, they couldn't do enough for you. The coffee was always fresh, and if it wasn't (which was rare) they would make a new pot for you right away. Since this new owner has taken over, several months ago, it's been HORRIBLE! I've written numerous letters to corporate, and they finally told me to get in touch with customer service. The new owner is constantly sabotaging the "BELLY" iPad. I have close to 700 points at this time, but I can't cash them in. What good is it to have all these points if I can't do anything with them, and I can't acquire anymore. NICE...
The employees that were there before this man took over were ALL either transferred out or told to leave. Initially he wouldn't hire any woman, (which I complained about to corp). All of a sudden ONE of the past female employees is back. I don't know the exact nationality of this owner, but he's definitely from the Mideast. He kept ONE male Arab employee that used to work there. That employee told me his ethnicity was the only reason he wasn't shipped off. Most of the people that work there are Arab. They only stay by the cash register. Every other employee, (that isn't Arab), has to do all the grunt work. If they aren't there, then the place is dirty, the coffee is either empty or cold, and the owner refuses to put napkins in the napkin holders.
You can buy the same thing every day and it'll be a different total each time. The prices change daily. The only person that offers a receipt is the female that recently returned. Their credit card machine works now and then (he prefers cash). He claims the EBT/SNAP cards machine doesn't work either. I used to love going to this 7-11... It didn't matter what time of day it was, they were always polite and helpful. NOT ANYMORE! Now I dread going there. I've heard the (new) 7-11 on Hempstead Ave and N. Village is just as bad, only cleaner. I don't know what's happening with all these stores lately, but it's kind of sad that a place I loved going to, has become a place I can't stand going to!
I know you ask for an "Order Number" below, and I'm not quite sure where I would get that number. So I put in a reference number, from one of the communications I had with corporate recently. CORPORATE: STRAIGHTEN YOUR STORES OUT! SHOW UP UNANIMOUSLY... DON'T BE SENDING AN ANNOUNCED LOCAL DISTRICT MANAGER. Please... do something!!!
All advertisements for "Free Slurpee Day" failed to mention the consumer has to pay 11cents tax only at the 711 at 3076 Del Monte Blvd, Marina, California while other stores did not charge tax on the "free" slurpee.
Been smoking this brand for many years and what I was sold today was NOT a pack of Newport. Don't know what games they are playing, but I will be taking them back immediately. Is it too much to ask for an honest purchase when spending my money? I think not!!
On April 29th between the hours of 12:30 and 1 o'clock a.m. me and my girlfriend went to the 711 located on Tropicana and Boulder Highway in Las Vegas, Nevada. The graveyard shift staff is extremely disrespectful and my girlfriend civil rights were violated. It back in December because they had to clean the coffeemaker, stack the beers in the fridge and wipe off the counter during her interview being informed that she may be getting a call back if he's interested. After that the manager hired three other people all metals and I asked each one of them and what they had to do during the interview and he said just answer questions so this is long was a violation of his civil rights. They pick favorites in the store and they do what they please.
The night shift at this location was giving me a hard time simply because they did not like me. During April 29th between those hours I went in to get a pizza and he refused me service so I yelled at him and anger because of how unprofessional he was acting toward me causing a negative reaction by his example. After I yelled at him he started at me while I was exiting the store and tackled me to the ground and then performed a pressure point move that clogs the blood to the brain by pinching the artery in the neck and after I was unconscious he continued to strangle me. I have called management the next day of the situation and all they did was argue and yell on top of me and hang up the phone. I called corporate office customer service a couple times and they gave me cash numbers but no one has followed up with me.
They sent me promotions in the email for their deals like they normally do for their newsletters and I responded to one of them with an email pertaining to the assault. I received a phone call from a blocked number asking if I went to the hospital or had a police report. And I feel that they just care more about their well-being than the safety of their customers. I'm currently talking with their insurance agent but he insists on getting hospital records at this time for the injuries and most doctors don't want to perform the scan of the MRI due to the cost but it is known that this pressure point can kill and cause brain damage and as the obvious as it is on the tapes they would rather see what evidence I have to go against them in court than to perform an act of good faith for the misconduct.
Their freshly brewed City Blends coffee is a great pick-me-up to start my day. Not bad for a convenience store product. The packaging is also presentable. However, I've ordered several times to-go and the staff informed me that they ran out of the plastic covers for the paper-made coffee cups. This happened to me around three times in different branches and it's frustrating because it's quite hard to walk and travel with an uncovered cup of piping hot coffee. They should improve their inventory because if this continues, people will be discouraged from patronizing them. After all, their customers don't usually consume their purchases inside the store.
Extreme rudeness. Shannon criticized my terminally ill daughter for buying 8 doughnuts a day. She buys 4... but if she buys more? That is good for 7-11. She also pushes our items out of the way... "Move! These people have to go to work." That has been said to us on NUMEROUS OCCASIONS! Guess what? I have 3 jobs! But I wouldn't have any if I treated my patients like she treats people. The store is FILTHY AND POORLY STOCKED. I love most 7-11s. None have ever been this much of a disappointment. Hang your head in - SHAME 7-11.
I appreciate that there are 7-Elevens available in many areas of our city. They're convenient, although the products are pricier compared to regular stores or other 24/7 convenience stores. But then again, who cares when you need to grab some booze and chips for the unexpected crashing of friends wanting to get wasted in the wee hours, or when you need a new pair of slippers for an unplanned travel to the beach.
In the recent years, 7-Elevens in our city have definitely changed. There have been a lot of additions such as charging stations for gadgets at a minimal fee, loading features, payment options for city services, and addition food choices as well. These are all well and good. However, some 7-Eleven stores have also become a hangout for people needing to have a drink or two (or even more, much more in most cases). In some of the stores, designated drinking spaces have been designated outside the stores as an alternative to bars. It's not surprising, therefore, that brawls break out every now and then.
Such changes have clearly made 7-Eleven staff busier. Still, they remain courteous and helpful. I haven't experienced any unpleasant treatment from their guys. Perhaps the additional tasks, though, have left some areas of the store unattended. There was a time I entered a 7-Eleven store and there was a funky smell inside. I couldn't figure out where it was coming from. This was one of the busier stores, being close to call centers. There were also a lot of customers at that time. Maybe the staff didn't have enough time to do their cleaning of the entire store yet. Overall, I'm glad 7-Eleven stores offer the convenience they do.
Where I live, there are 7-Eleven stores in almost all corners of the central business district. When I was in high school, I used to go to 7-Elevens for their Slurpee. Younger people love brain freeze, I guess...haha. Now that I'm older, it is where I usually go to for my "late-night-emergency-shopping." Late at night, a 7-Eleven store is the only one offering a bit of everything (at least to what I know). They have grocery items (food, liquor, clothes, baby items, you name what you need). They even have medicines and school supplies. It's also a reload station, and most stores have sitting areas where people can sit awhile and eat or have coffee and let the time pass.
Sometimes, it's a place people use to wait for whoever they're waiting for especially at night - though a little cramped. The 7-Eleven stores I know are well-lighted, and like I've said they have a bit of everything, and they also have security. They also have gadget-charging stations now. I used to use these stations when I was in the main city and I ran out of battery (for 5php, you have 10 minutes of battery charging). Since 7-Eleven is a 24/7 store, the prices stink to the high heavens. Also, we can't expect good service from these stores because they're usually understaffed. Still where I live, store staff greet you with a smile and they try to attend to your needs the best way they can, though, sometimes there are rude ones, but heck, rude people are everywhere... I'm still thankful for 7-Elevens.
I like that 7-Eleven is a 24-hr. store. Even at late night and I wanted midnight snack, or even I wanted to buy prepaid, I could go there. However, some of their employees don't understand and speak English. It's an American store and when a foreigner steps in, they would just open their mouth and say nothing. But it is a convenience store so it's satisfying.
What is upper management thinking? My local 7-Elevens prices and food are the worst. The cigarettes and coffee are higher than other retailers like WAWA. I can go into Wawa find fresh products, inexpensive, gas, coffee and cigarettes. They pretend they have a great food program but who knows where it's being made. The hot food is unhealthy. What the heck is their direction? I ask the owners and they say all upper management does is complain owners are not doing what they should do. I used to know the management and enjoyed feeling like it's a hometown store, but now it seems everyone is miserable in the stores and afraid of 7-Eleven, sick of their same old same answers. 7-Eleven was a NJ Icon, now it's just a ghost. These stores in NJ have nothing to offer over their competition. It's my guess they have 10 more years left in NJ before they are wiped out.
Purchased lottery tickets over $75 won $500. The cashier stated he had money to pay me. The manager refused to pay. I informed her less than $599 she needs to pay. She went to the back to get Marcus ** who stated he was the regional manager even though his card reads business consultant? I frequent the store and felt disrespected by the poor customer service and flat out lies. I happened to be in the store when a customer was speaking of a attempted robbery a few weeks ago and they discussed race not knowing I was there. I will not play the race card and I will demand respect. I went to another location I frequent and asked the ticket. Loser should not work for 7/11.
The store that I have been purchasing a few items from consistently is a new store on the corner of Village Avenue and North Village Avenue in Rockville Centre, NY. Today I entered the establishment and asked for an item that was increased in price substantially over the course of one day. The individual behind the counter whose name is Ritchie, and I highly doubt that's his real name, is either the Franchisee and or an employee. When I asked this individual why the price increase he began screaming at me and displayed the attributes of a lunatic. I immediately contacted the corporate offices of 7-11 and filed a formal complaint. I await a response from Corporate. My suggestion for anyone considering visiting this location is consider going elsewhere. Unless you too want to be the victim of a verbal assault.
I downloaded and have been using the 7-11 app, making sure that I scan the app every time I buy a drink. I've brought 6 drinks and the apps says that I have a free drink available. However when I go to redeem my free drink the register does not ring it up as FREE. When I advised the clerk and showed them the app was indicating that my drink was suppose to be free I get negative attitude from the clerk. The clerk even said that whenever she scans those things it 'NEVER' rings it up as free at the register. She then insisted that I pay for the poured drink.
If the clerk knows that this app does not ever work how can 7-11 corporate not know. And if they know it does not work then why don't they fix it. What is the point in spending my money with 7-11 with the idea that after 6 cups I'd get a free cup if 7-11 has no intention of giving me my free cup? With regards to the free cup this app is a waste of time, energy and money. The other coupons in the app seem to work just fine. It is just the free cup part of the app and then the negative attitude I get from the clerk over an app that I have no control over. BAD CUSTOMER SERVICE!!
I've read where other customers have contacted 7-11 who says they are no longer supporting the 7-11 app offered by 7-11 and how they are 'sorry' of any inconvenience this has caused me. Other customers have said that 7-11 knows of the issue and does not plan on fixing the problem. Meantime 7-11 has enormous signs encouraging customers to download and use their app. It would seem this is just a ploy by 7-11 to gain access to your smartphone data. This is another example of an supposedly 'American' company that does not care one iota about the country they are headquartered in. These practices does nothing to 'make America great.'
I also have experienced on an increasing noticeable occurrences where 7-11 is franchising their stores to foreigners who then provide very bad customer service and tend to rip customers off. I had a 7-11 at 15th & Court in Downtown Denver attempt to charge me a higher price for a pack of smokes just because there happened to be a big event occurring across the street in Civic Center Park. This is the same 7-11 (who just so happens to be run by foreigner seemingly from India) that started yelling at me after I questioned them about why there was no coffee made. He told me to get out of the store. All I wanted was a cup of coffee even though it was 1 pm.
Another 7-11 at about Pennsylvania & Colfax has a clerk that was extremely rude to the customer in front of me just because they were buying items with food stamps. At this 7-11 the owners are rude to customers because they are upset that people are only buying a Slurpee during Slurpee discount week. The 7-11 at 303 N Broadway would rather have customers urinate outside the store the freezing cold than allow a paying customers to use their restroom. I had just spent $40 to fuel up my car and really needed to use the bathroom. The clerk on duty, who just so happened to also be the store mgr, wouldn't allow me to use their restroom and threatened to call the cops if I going outside their store even after I told them I was about to explode.
The one 7-11 I found that provided me EXCELLENT and COURTEOUS service was located at: 1726 CHAMPA STREET, Denver, CO 80202. Apparently 7-11 has gone way downhill and when I have a chance to choose between 7-11 and any other store (Circle K, Conoco, Diamond Shamrock, etc). I'll spend my dollars with them instead even if it is inconvenient. Especially now that 7-11's app is not working after I agreed to allow them access to my smartphone data.
The 7-Eleven in Perth Amboy train station in NJ has the restroom out of business since thanksgiving 2014. Every time I go in they first say I need to buy something to use it. I'm a cab driver in this city. I go at least 10 times a day to this location. When I ask to use the restroom they keep telling me I need to buy something. This is not cool... They need to have the restroom available to EVERYONE that comes in.
I love 7-Eleven but I would recommend you never go to the location on central ave and Firestone in Los Angeles. The customer service is awful. The manager that I encountered was very unprofessional. He didn't have on a uniform, no name tag and his customer service was horrible. He did not address the concerns I expressed and there was also another displeased customer there that he paid no regard. He gives 7-Eleven a bad name and I will no longer go to that location.
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