7-Eleven

Dear 7-Eleven, you are a misleading business with promotional gimmicks used to fool legitimate customers and you should be held accountable with Consumer Affairs, Better Business Bureau, Google reviews and other social media avenues! In July 2018 7-Eleven updated their terms & conditions in way where they can take away all our hard earned redeemable points right under our noses without disclosing their new policies knowing they possess our emails through their phone app where they could have warned us. 7-Eleven franchise owners and CEO knew their fraudulent acts of deceit prior to their doing and didn't care about their faithful customers. SHAME ON THEM!!

My 13 year old son was asked to remove his backpack, which contained school books and medication for my 5 year old. After shopping he forgot the backpack and it was missing when we returned. He would never forgot it if they didn't ask him to remove it from the safety of his own body. They should be liable for personal items stolen since it's their store policy to have customers remove their property to patronize there.

I will not be going to any more of these 7-Eleven stores due to what just happened. I'm not going to be scammed anymore. I asked the store clerk where their cheeseburgers are so I can redeem the reward on the app. I showed him what I was talking about. He grabbed my phone and read it and pointed to me to the cheeseburger bite. I grabbed the other things that I had redeemed and went to finish my purchase.

The 7-11 store on Crossroads Blvd near Windsor, CO does false, advertising about a 5 - 1/8 lb hot dogs for $4.00 which is advertised on a sign in their store. However the employees, manager and owner all state they only sell the 1/4 lb hot dog. What an opportunity to sell hot dogs at $1.99 each. Everyone should go here and demand the 5 for $4.00 hot dogs. They made it right by giving me 5 - 1/4 lb hot dogs for $4.00 but said they will not do it again but refuse to take the 5 for $4.09 sign down. That is Bait and Switch if the customer does not complain.

On the night of January 31, I was at your store at 324 E Fillmore in Colorado Springs CO, purchased a 6 dollar pizza. At which time the night manager by the name of **, I asked him if he could heat the pizza in their oven. ** while training another employee decides he needed to train her in putting the pizza in the oven. The new employee was busy at the cashier with customers she was checking out. ** stood by the oven with my pizza still not placed inside. Waited almost 10 min before getting her attention to come over by the oven to see how this is done.

I recently had a very frustrating and extremely degrading experience with a clerk named ** on 01/20/2019 at about 1320, at your store located at 4309 SE 29th Street in Del City, Oklahoma. I feel that I am at least owed some kind of apology or acknowledgment that your company can provide better customer service to all customers regardless of race or social status.

I went to fuel up my car one night. While at the pump my vehicle lost a ton of fluid. Was not fit to drive. I pulled to the side of the building into a parking spot and proceeded inside to talk with the clerk where he gave me permission to leave the car there. Said it would be OK. I left my contact information and he reassured me that they will call me if they needed it moved. I told him that I had to guess parts that wasn't sure but probably gonna be a couple days. Once again he reassured me the car would be there they would call me. I went back after I got the part only to find my car had been towed. The clerk that was working at that time had no clue where I could find my car.

So I was excited to to find out that 7-Eleven delivers food and grocery items. I place an order and it said 35-40 min delivery time. After waiting 40 minutes, I saw update- your order has been delivered... Hmm I called front desk, nobody ever heard of this order. Then I called 7-Eleven customer support number, it says I am number #23 in the complaint list to wait to speak to CSR. Yeah right, like I wanna hold for an hour to explain some idiots where is address that I entered online and I use daily with success. Do yourself a favor and get UBER EATS or some other app that works. This might be scam or something... Then the funny part - says "leave a TIP for your order..." seriously!!??? What order that I never got??!

All I wanted to do was change my email address in the 7-11 Now app... no way to do this. I call the Customer Service team, and Hugo rudely tells me it takes 2 weeks for a manager to review and help change the email address. Two weeks... for an email address change. The only thing I can do according to Hugo is make a new account. How is this the solution to the simple problem that the app doesn’t allow you to edit the email address? I asked him how to cancel the account, and it will also be sent to this multitasking manager to cancel in 2 weeks. See you in 2 weeks to cancel this garbage service.

I was excited to get an email promotion two weeks ago advising me that if I "swiped" (used my rewards card in store) 5 more days before the 21st of October (yes, I did the swipes) I would receive 4000 bonus points. Since then I have not only not gotten the points, but I cannot even get into my account to check my balance. The page just loads and loads but never "loads". I have sent messages three times and called (I was excited to get those points, they would have let my husband and myself enjoy a whole pizza this weekend)~but not one customer service representative has reached back to me even after the call center gentleman said he was expediting my case to management. Do Not Bother With 7-11 Rewards. I'm not going to spend one more dollar, ever, at 7-11. This company does not deserve my loyalty or money.

There was this person that had accident that was working as a cashier and he was checking my drink out to buy and I gave him my phone number for 7-Eleven rewards points only and told him couple times that did not want to use my 7TH CUP IS FREE Reward and he said ok. But I guess he did not hear me because he had an accident and he used my 7TH CUP IS FREE Reward when I told him couple times before that I did not want to use that because I was going to buy it with my cash and save my 7TH CUP IS FREE Reward for a different day when I wanted a Double Gulp drink and that is why I got a regular drink that day on October 22nd of Monday of 2018. But he did that anyway. I want refund because I want my Double Gulp drink I did not get for a different day I was going save it for!!!

I was given 100 dollars on a gift card to use for gas. The magnetic strip came off and now they will not replace the card. If I go online, the card says it has $100. The store says they cannot do anything because it cannot swipe and if you call their service line, they tell you the only way to replace it is in a store. It's a huge scam.

I moved into this neighborhood in January of 2018, and every single night I walk to the 7-Eleven to get snacks. One night after 8 months of entering this establishment all of a sudden I am verbally abused and denied service. I was even threatened with bodily harm. When asked why I was being treated this way... no answer was given. I've never had one harsh word with any of the store's employees... Never. Never. Not sure WHY this happened. Reported it to the corporate headquarters. The store manager called me the following day and apologized to me for the employees' behavior.

Store # 33110 in Palmetto, Florida. I have stopped there numerous times to fuel up my vehicles. Unfortunately there is never a receipt available at the pump. This is supposed to be a convenience store? What is convenient about having to go inside and wait in line for a gas receipt? I have instructed all my family, friends and all my employees to gas somewhere else. Time is too valuable to have to wait in line for a receipt. Other gas stations have receipts? Why not here?

I bought a 11oz Simply Lemonade from a 7-Eleven at 111 Fulton St NYC. The listed price is $2.79 and the cashier named ** charged me $2.99. I told her the listed price is $2.79 and asked her to check it herself. She didn’t and told me it’s only 20 cents more. No apology and not willing to doublecheck the price. Poor customer service and it’s not legal to overcharged customer.

Address: 146-26 Northern Blvd, Flushing, NY 11354. Labor day Holiday 09/03/2018. My experience with this store was not pleasant. I bought two Gatorades and an order of buffalo wings. Everything was fine until I got out and tried one of those wings. The wings have gone bad and have a strong flavor, like when something is in poor condition and very unpleasant smell. I went back to the store and explained to one of the guys who worked there what was happening. He began to say that I was the only customer complaining and that he had just cooked his wings. All I said was that I was a different customer and, the smell and taste were horrible. He started being aggressive and arguing with me, instead of helping me. The guys who work there are very unfriendly, aggressive and have a very poor customer service. I asked for my money and I left. I will never go back to any 7-Eleven stores.

I went to the 7-11 on 9701 E Mill Plain Vancouver WA. 98664. I went in to redeem my winning lottery scratch off ticket. I forgot to scratch off the barcode so the clerk took a penny and scratched it and scratched it too hard and it ruined some of the barcode. So he tries to scan it and it wouldn't scan and then turns around to me and says it must have been wet. I said, "No it wasn't. You scratched it too hard." I said, "Sir don't try to blame this on me..." He then told me to go take it back to the store that I got it from? I said, "You think they are going to give me the money after you already messed up the barcode?" He said he "wasn't going to take the money out of my till." I said, "So I am out of $5.00 because you messed up the barcode and you are not going to make it right?" He became very rude and told me to leave the store.

Every time I would go to my local 7-11 store, they would hand me a new rewards card and I told them I had 10 more at home... They said you can add up to 15 on the website. When I went to add them it only let me add 4!! I called customer support to see why and the guy was so arrogant and rude. Aside from the fact that I couldn't understand his heavy accent (and you could tell that was upsetting him), instead of apologizing or showing any interest in my complaint, he just kept saying, "Well mam (keep in mind I'm 24... Not a mam yet... Ignorant people) I can send this to management and write a report that will come back in 3 to 5 business days."

Today, I went in to use the ATM at 7-Eleven in Casselberry, Florida; what happened after was chaos! See, previously, I had gone to a 7-Eleven at 101 FL-436 Casselberry, FL across the street in the same vicinity where a woman works that happens to be my neighbor (We haven't had a warm relationship since she moved in due to her and her old man having relationship issues that spread into the community). Since we don't even have a "business oriented" relationship, I decided I didn't want to deal with her so that is why I moved my business across the street to the 7-Eleven at 5811 S Hwy 17-92 in Casselberry. When I finished my business of using the ATM, I was confronted by the manager from the 101 FL-436 store about stealing and held in place (I couldn't move at all) against my will.

140 Beach Street Revere, Mass. They do not seem to care about customers waiting in line. They worry too much about customers playing Keno and the lottery. There are more things in the store then just lottery. All customers should be tried fairly.

I been getting Ice coffee at 7 Eleven for 5 years, this store is located on Eshelman and Lomita Blvd Lomita California. As I walked into the store I noticed all employees were busy so I took my cup which I have had for 2 years to the ice Coffee machine and filled it up. As I approached the owner of the store, same one who has been selling me coffee for many years tells me 1.99. I respond it's a refill 1.49. The owner tell me, she did not see me bring a cup in so it was 1.99. I told her nothing in the store states we must show her a cup and that she has charged me a 1.49 for years. I paid for the cup and never returned back to the store. What is the policy and if so please posted it so customer may know?

7-Eleven is the only place I know of that never seems to follow terms of promotions, they can’t grasp the concept of giving anything away for free...even if it was already paid for by someone else...even if in clear writing it says "all taxes paid by promoter" they just can’t get it. This is the third problem I've had at 7/11 and it was 3 different ones.

Yesterday (7/3/18) I stopped at the 7-Eleven convenience store on 34th Street and 53rd Avenue in Bradenton Florida. I got full tank of gas and purchased $8 express car wash. When I started washing I noticed that there was no water and soap available, and my car was given dry washing. That was real express wash with spinning brushes, spot free rinse and dry air blowing at the end.

To complaints department - your store in Research, Melbourne needs serious attention. The store has become a serious health threat. On a few occasions I have purchased food past its due date then I noticed the date had been rubbed off. The coffee machine has not been cleaned. I was using the coffee machine when it ran out of milk so the staff member of the store went to refill. As he opened the machine there was mold and a disgusting odor. Also I went into the other day one of the staff members was yelling at the top of his voice at a young woman who had accused him of giving her the wrong change verbally abusing her to leave the store. Several customers were trying to calm him down. This went on for 15 to 20 minutes. The woman left the store very upset leaving her change behind.

If I could give it a negative star rating, I would. It won't even let me log in. It's just 7-Eleven's way to get us to want to purchase things. We buy extra crap to beef up the points to get the free donuts or whatever, then they make it so we can never redeem what we've earned. Just a scam.

I visited the 7-11 store on 64th and Federal in Adams County, Colorado. My car was being worked on across the street and I walked over to get a Slurpee and something to snack on. I went to counter and as an employee rang up my items a rude arrogant woman comes from the back and tells me to empty my pockets. I was like what are you talking about. There's nothing in my pockets. She then said your bag. I set my bag on the counter and opened it and told her what did I take, nothing. Go ahead and look. She told me to dump it. I told her she was welcome to look and see. She threatened to call the police and I welcomed it but instead she took the items I bought plus my money and refused to give them back. I called the police to get what was rightfully mine back.

This review is of the 7-Eleven store #25299 at 700 W. I-20, Arlington, TX 76017 specifically. This location has turned into an AWFUL place to get my daily morning coffee/pastry, afternoon energy drink/snacks and gas for my vehicles. The new female manager, who has been there since March-April 2018, is a horrible excuse for a human being! She should be working in a coal mine - far, far underground and away from people. She is so rude to customers, including twice a day regulars, like myself. I have witnessed her treating ** customers even worse than myself (I am **). This woman, and the staff she has brought on with her, are total opposites of the kind, energetic former manager and her staff.

I went into 37213 and tried to order and eat pizza and because I was paying with ebt the guy denied me... I am a single mom of six kids and I just needed a break... he told me I have the choice of pepperoni or cheese and that's not the problem... my kids will eat anything so I got pepperoni. The problem is there was meat pizzas sitting out. He told me no because I was paying with ebt. It's same as cash so why not sell it? Thanks 711. I won't be back.

They can cook 30 plus hot dogs but none in their store last night. I find this a lot when driving at night. I guess it might kill them to put a few dogs on the rollers. And everything is overpriced. I am sure those people are not making 13 per hour in Florida. And they have one person working slaving away when a truck came in with no help. Really sad the people that own these places. All they care about is the money that goes into their pockets.

The late shift needs to apologize to people for wrongly accusing them of stealing when it is proven that they did not. I will review this store every opportunity I get about how people are treated at this store especially people who come in every morning and spend anywhere from $20-$40 a day. It was a bald guy that accused me of stealing DEODORANT of all things this morning. I was paying for my purchases when he said, "WHAT DID YOU TAKE?" I thought he was talking to someone else at first until he repeated it loudly. I said, “Who? Me?” He said, “Yes, you” in a real pretentious voice.