7-Eleven Reviews

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About 7-Eleven

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7-Eleven is a chain of convenience stores established in 1927 that offer a wide range of products, including snacks, beverages, and everyday essentials. With over 70,000 locations worldwide, 7-Eleven provides 24/7 service, Slurpee drinks and quick-grab food items.

Visit www.7-eleven.com
Pros
  • 24-hour service
  • Wide range of products available
  • Loyalty rewards program
Cons
  • Poor customer service experiences
  • Inconsistent product availability

7-Eleven Reviews

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    Page 1 Reviews 0 - 20

    Reviewed July 17, 2026

    Start and play closes a store for over an hour to mop. The floor miss out on a bunch of customers. Enter the customers very poorly and hat on flip flops.

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    Sales & MarketingStaff

    Reviewed July 14, 2026

    They do not honor their sales that are actually posted in the store. They say they cannot do it because it’s not in their system, even though their signs up saying buy this get this free! Why put up signs if you’re not gonna follow with the sign say!! And one employee said, "You have to use your points to get it free," but even when I used pilots, it still was not free!

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      Sales & MarketingPunctuality & SpeedStaff

      Reviewed July 12, 2026

      Free Slurpee day was kind of a joke today. First store we went to (late afternoon) in Palmdale/Lancaster CA was "Closed". Second store in Pasadena (I did go after dark) said "That was today." I said "You're 7-11, open til 11." He repeated "That was today." Seems perhaps this is a corporate promotion and local owners/operators are not that excited about it.

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      Verified purchase

      Reviewed July 11, 2026

      I went to 7-Eleven at 5745 Camden on 7-Eleven day at 2 pm. The store was full of families and kids and they had every aisle blocked with big green crates. I was buying big bags of ice and I'm 63. I had to walk all around to get ice. Kids were having to climb over the crates to get soft drinks! What if they fell! This is ridiculous! The clerk said that 7-Eleven told them to!

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      Customer ServiceTechSales & MarketingPriceStaffRates

      Reviewed June 30, 2026

      Please stay away from the store in Paoli PA. The owner is rude and apparently only his 7-Eleven doesn’t deal with T-Mobile coupons even though T-Mobile has a contract with 7-Eleven. I have retarded this to T-Mobile. They’re opening up an investigation. I also called 7-Eleven corporate number not as much help there but did say they would give it to the regional manager. Guess it’s better than nothing The store is dirty and customer service is awful. Do yourself a favor drive a couple extra miles and use the Speedway down in Exton. Extremely nice owner and wonderful customer service gas prices are great sale.

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      Customer ServiceStaff

      Reviewed June 19, 2026

      I am writing to report the unacceptable behavior and poor conditions of the staff at this location, specifically the older male cashier who has visible scars/bruises on his face and speaks with a foreign accent. This employee is extremely rude, constantly in a terrible mood, and creates a very hostile environment for customers. Furthermore, there is a severe lack of personal hygiene among some of the staff members at this store, to the point where they have a very strong, unpleasant body odor while handling food and interacting with the public. Tonight, this specific employee was incredibly hostile when a customer tried to address an issue with a product. This store serves the local community daily, and we should not have to tolerate aggressive behavior or poor sanitation standards from the staff. Please review the staff management and customer service practices at this Revere Beach location immediately.

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      Staff

      Reviewed June 11, 2026

      Thanks for your wonderful employees ** and **. They are very polite and inviting. I'm speaking of 711 840 Patton Dr at O'Hare Airport.

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      Customer ServicePricePunctuality & SpeedStaff

      Reviewed June 4, 2026

      7/11 in Elgin, SC is HORRIBLE. The staff are clueless and unhelpful. Can't figure out the problem? "Nothing we can do." I tried to prepay $30 on a pump, it was put on the wrong pump! I came in to ask if they could switch it, and they looked around like I was speaking another language. All while someone had pulled up to the pump my gas had been loaded to, and took it!

      They made me go to that pump after they LET THAT PERSON LEAVE to see if that gas would magically be there still. It wasn't, so the man told me to sit tight while he tried to figure it out. FIFTEEN minutes later, I finally go to see what's happening, and a woman comes out and tells me that there's nothing they can do, blames me, and says I need to call my bank to dispute the charge. Seriously? I called customer service, but no one has gotten back to me. I emailed them, and no one got back to me. I also did what she said and tried to dispute the charge. Nothing. Just. The. Worst.

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      Customer ServicePricePunctuality & SpeedStaff

      Reviewed May 24, 2026

      Went to 711 in Ocala to get gas. Put in my card, typed my phone number and it gave me $1.06 off per gallon, selected the type of gas I wanted, no gas, there was no signs, nothing on the pump, no employees coming out to say anything. Called customer service and the ** lady said there was nothing they could do but she could give me a free car wash, she said it’s worth 8 dollars and I stopped her and said that is not acceptable. I go in everyday on the way to work and every evening. They tend to overcharge you and are in no hurry to wait on you. I put up with it because it’s literally the only gas station on the way to work. Ridiculous.

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      Customer ServiceSales & MarketingPriceStaffRates

      Reviewed May 14, 2026

      Stay away from STORE #19202 -- 305 S San Gabriel Blvd, San Gabriel, CA 91776. Workers are rude and do not care about customers. Tried using a valid coupon from the 7-11 app for a BOGO taquito that expires 5/15/26. After the clerk scanned the code, the discount didn't apply. I asked the clerk if the BOGO coupon works and after trying again, he said it doesn't work with a smug look on his face. Paid regular price for 2 taquitos and left. I tried giving this place another chance multiple times after my initial review but this location clearly doesn't want my business lol. Sucks too because this is the most convenient location for me but I'm okay with driving an extra mile or 2 away for some decent and solid service without being dogged or mean mugged.

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      Customer Service

      Reviewed May 13, 2026

      I bought some products, the cashier didn't double bag my stuff, so I didn't even get across street before bag broke and bottle broke. I go back to store and manager says it says nowhere that they need to double bag if it's heavy. The rude manager he acted like it was my fault and was treating me like I was stupid. He was sarcastic and rude. I asked for customer service number and they kept gving me the incorrect one and told me to find it myself.

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      Staff

      Reviewed April 20, 2026

      I would like to recognize an employee at 6340 Mechanicsville Turnpike location. His name is ** and I only go to this store when I see his car there. He keeps coffee fresh and he keep the coffee area and microwave area very clean and stocked. He is very friendly and customer oriented. When the other guys are working the store is a mess. No coffee made and the counters are nasty. ** works really hard for customer satisfaction and should be rewarded accordingly.

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      TechSales & MarketingPriceMaintenanceStaffHonesty & Transparency

      Reviewed April 20, 2026

      508 E St, Marysville, CA 95901·3.3. The negative feedback about this 7 Eleven is realll! Shady shady people. These people will lie that coupons and etc will not work and they will charge you for it. These shady people will not honor t-life free drinks. Gtfo off the contract with tmobile if 711 is this shady about honoring these perks. I left my drink at the counter and said I'll try another 711. Went to another 711 and it works and was free. I told him about this shady ** place in downtown. These people who will not honor these things, lie to you and sell the crap out to you. Must be some really miserable people working here. Sheesh. Someone! Get on these employees for the sake of your sales!

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      Staff

      Reviewed April 8, 2026

      Worst store ever, employee smoking ** out front and just lazy, seriously go somewhere else. Anywhere else. 430 am getting high in front of store.

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      Reviewed April 4, 2026

      They are good. For what they sell are well. It's fair.

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      Customer ServiceTechPriceStaffBillingRates

      Reviewed March 31, 2026

      I frequent the 7-Eleven on Pacheco Boulevard in Pacheco California. I went in there this morning at about 5:15 a.m. and this is not my first complaint. I bought milk, coffee, a cup of coffee and smokes just out alone to bill came out to over $30. I hand a $100 bill to the cashier, and he would not take my money, he took my items and put them behind the counter.. Then I grabbed my hot poured coffee and started leaving. When I walking out, with my hot poured coffee.. He said for me to come back and yes he would do the transaction, so I go to the counter and then he takes my item, and doesn't take my money (again), there were other customers in the store. (Quite embarrassing as well. I'm 50 yrs old in 7 days.) I couldn't understand why. He said they don't take $100 bills (which isn't true) then he said had no change, my order was over $30 for 4 items. Ridiculous.

      Gallon of milk, smokes, coffee, and medium cup of coffee.. (Over $30 just for those items.) The fact that I have to go out at 5:00 am in the morning to get stuff for the house for the day and was inconvenienced like that at a convenience store as large as 7-Eleven is astonishing!! To refuse money??? Especially these days where people struggle with the prices of everything.. Including the higher prices of items at a convenience store. There was no sign or anything saying that they don't accept $100 bills and they do because I go there frequently. This is not the first time I have filed a complaint on this 7-Eleven due to the customer service. The rudeness from the employees it's unwelcoming, uninviting and very disturbing. I would think at this point corporate would want to do something about this location as many complaints as it has gotten.

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      Customer ServicePriceMaintenanceStaffRatesHonesty & Transparency

      Reviewed March 18, 2026

      I have had ongoing customer service problems with associates. First time I entered the store and an associate assumed simply because I was **, had bags of groceries and multiple layers of clothing because it was cold and I was walking that I came in just to use the microwave, now mind you I had just entered the store, had not even walked away from the door yet and she blurted out "You cannot use the microwave." I had to correct her rudeness and assumptions.

      This 7-Eleven is open 24 hours a day, yet they refuse to fix any food that they sell after 8 pm and there is no sign stating this and Wawa stays open 24 hours and you're able to purchase food that whole time. Why does 7-Eleven not prepare food the entire time it's open? Then my every time I go into this store to purchase cigarettes, they give me menthol when I am consistently telling the associates the specific brand and kind, which is not menthol and they get an attitude.

      An incident took place that I sent my 23yr old son to buy a pack and gave him an empty pack for reference and the associate gave him menthol. He told the associate that this was not the right one and the associate refused to exchange them, stating it was against Virginia law. There is no such law in Virginia that states this because I freaking checked and that was a lie and she was absolutely rude and made the statement of Im damn done with this. This happened on Wednesday, March 18th at 10:40 am.

      The prices in this 7-Eleven are triple on products that one can buy at the grocery store for less. Everyone that works there is absolutely rude, nasty and unprofessional, and I know that it is probably franchised, but it reflects on your corporation and I duly intend to publish an google review and call out this company, especially if the problems are not solved. This is the rudest, most unprofessional store I have ever been into. Wawa has nowhere near these type of employees and those 7 Eleven will charge you for even creamer or even packs of sugar. Wawa doesn't do that at all.

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      Customer Service

      Reviewed March 10, 2026

      Terrible experience when I called to ask to see if they had a certain candy bar and they angrily said no and hung up. I highly don’t recommend going to this store on Sea St in Weymouth. They barely speak English and have their 8 year son working behind the counter all hours instead of doing homework.

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      Customer ServicePriceStaffRates

      Reviewed Feb. 27, 2026

      The 711 at 2635 Weston Road is really a treasure. The staff always friendly and greet you when you walk in the door. The store itself carries an extensive array of Asian snacks and ice cream.. The Japanese ice cream are priced well. Some you'll pay $18 for the same ones they have at the mall for $12. They also carry a full hispanic bakery menu pan de bonus, empanadas, stuffed yuca, guava pastries the list goes on. The food is freshly prepared and a full breakfast array by 6am. You have unlimited choices. They pride themselves on customer service and store cleanliness. You can tell the owners really care. I've been meaning to leave this review for a while. 5 stars 711 Weston!!!

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      Staff

      Reviewed Feb. 16, 2026

      Ladies bathroom had a sign that it had no toilet paper. It did have a roll. Slurpee station was a mess. Then when I went to order some food I was not acknowledged. Then when I asked if I could order she pointed to the kiosk and I told her what I wanted was not on it. The cashier also didn't have a friendly personality. The atmosphere was very poor. Cannot upload picture. Store at Santee SC 3467 address number.

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      7-Eleven Company Information

      Company Name:
      7-Eleven
      Website:
      www.7-eleven.com