
7-Eleven Reviews
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About 7-Eleven
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7-Eleven is a chain of convenience stores established in 1927 that offer a wide range of products, including snacks, beverages, and everyday essentials. With over 70,000 locations worldwide, 7-Eleven provides 24/7 service, Slurpee drinks and quick-grab food items.
- 24-hour service
- Wide range of products available
- Loyalty rewards program
- Poor customer service experiences
- Inconsistent product availability
7-Eleven Reviews
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Reviewed June 4, 2026
7/11 in Elgin, SC is HORRIBLE. The staff are clueless and unhelpful. Can't figure out the problem? "Nothing we can do." I tried to prepay $30 on a pump, it was put on the wrong pump! I came in to ask if they could switch it, and they looked around like I was speaking another language. All while someone had pulled up to the pump my gas had been loaded to, and took it!
They made me go to that pump after they LET THAT PERSON LEAVE to see if that gas would magically be there still. It wasn't, so the man told me to sit tight while he tried to figure it out. FIFTEEN minutes later, I finally go to see what's happening, and a woman comes out and tells me that there's nothing they can do, blames me, and says I need to call my bank to dispute the charge. Seriously? I called customer service, but no one has gotten back to me. I emailed them, and no one got back to me. I also did what she said and tried to dispute the charge. Nothing. Just. The. Worst.

Reviewed May 24, 2026
Went to 711 in Ocala to get gas. Put in my card, typed my phone number and it gave me $1.06 off per gallon, selected the type of gas I wanted, no gas, there was no signs, nothing on the pump, no employees coming out to say anything. Called customer service and the ** lady said there was nothing they could do but she could give me a free car wash, she said it’s worth 8 dollars and I stopped her and said that is not acceptable. I go in everyday on the way to work and every evening. They tend to overcharge you and are in no hurry to wait on you. I put up with it because it’s literally the only gas station on the way to work. Ridiculous.
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Reviewed May 14, 2026
Stay away from STORE #19202 -- 305 S San Gabriel Blvd, San Gabriel, CA 91776. Workers are rude and do not care about customers. Tried using a valid coupon from the 7-11 app for a BOGO taquito that expires 5/15/26. After the clerk scanned the code, the discount didn't apply. I asked the clerk if the BOGO coupon works and after trying again, he said it doesn't work with a smug look on his face. Paid regular price for 2 taquitos and left. I tried giving this place another chance multiple times after my initial review but this location clearly doesn't want my business lol. Sucks too because this is the most convenient location for me but I'm okay with driving an extra mile or 2 away for some decent and solid service without being dogged or mean mugged.

Reviewed May 13, 2026
I bought some products, the cashier didn't double bag my stuff, so I didn't even get across street before bag broke and bottle broke. I go back to store and manager says it says nowhere that they need to double bag if it's heavy. The rude manager he acted like it was my fault and was treating me like I was stupid. He was sarcastic and rude. I asked for customer service number and they kept gving me the incorrect one and told me to find it myself.
Reviewed April 20, 2026
I would like to recognize an employee at 6340 Mechanicsville Turnpike location. His name is ** and I only go to this store when I see his car there. He keeps coffee fresh and he keep the coffee area and microwave area very clean and stocked. He is very friendly and customer oriented. When the other guys are working the store is a mess. No coffee made and the counters are nasty. ** works really hard for customer satisfaction and should be rewarded accordingly.
Reviewed April 20, 2026
508 E St, Marysville, CA 95901·3.3. The negative feedback about this 7 Eleven is realll! Shady shady people. These people will lie that coupons and etc will not work and they will charge you for it. These shady people will not honor t-life free drinks. Gtfo off the contract with tmobile if 711 is this shady about honoring these perks. I left my drink at the counter and said I'll try another 711. Went to another 711 and it works and was free. I told him about this shady ** place in downtown. These people who will not honor these things, lie to you and sell the crap out to you. Must be some really miserable people working here. Sheesh. Someone! Get on these employees for the sake of your sales!
Reviewed April 8, 2026
Worst store ever, employee smoking ** out front and just lazy, seriously go somewhere else. Anywhere else. 430 am getting high in front of store.
Reviewed April 4, 2026
They are good. For what they sell are well. It's fair.
Reviewed March 31, 2026
I frequent the 7-Eleven on Pacheco Boulevard in Pacheco California. I went in there this morning at about 5:15 a.m. and this is not my first complaint. I bought milk, coffee, a cup of coffee and smokes just out alone to bill came out to over $30. I hand a $100 bill to the cashier, and he would not take my money, he took my items and put them behind the counter.. Then I grabbed my hot poured coffee and started leaving. When I walking out, with my hot poured coffee.. He said for me to come back and yes he would do the transaction, so I go to the counter and then he takes my item, and doesn't take my money (again), there were other customers in the store. (Quite embarrassing as well. I'm 50 yrs old in 7 days.) I couldn't understand why. He said they don't take $100 bills (which isn't true) then he said had no change, my order was over $30 for 4 items. Ridiculous.
Gallon of milk, smokes, coffee, and medium cup of coffee.. (Over $30 just for those items.) The fact that I have to go out at 5:00 am in the morning to get stuff for the house for the day and was inconvenienced like that at a convenience store as large as 7-Eleven is astonishing!! To refuse money??? Especially these days where people struggle with the prices of everything.. Including the higher prices of items at a convenience store. There was no sign or anything saying that they don't accept $100 bills and they do because I go there frequently. This is not the first time I have filed a complaint on this 7-Eleven due to the customer service. The rudeness from the employees it's unwelcoming, uninviting and very disturbing. I would think at this point corporate would want to do something about this location as many complaints as it has gotten.

Reviewed March 18, 2026
I have had ongoing customer service problems with associates. First time I entered the store and an associate assumed simply because I was **, had bags of groceries and multiple layers of clothing because it was cold and I was walking that I came in just to use the microwave, now mind you I had just entered the store, had not even walked away from the door yet and she blurted out "You cannot use the microwave." I had to correct her rudeness and assumptions.
This 7-Eleven is open 24 hours a day, yet they refuse to fix any food that they sell after 8 pm and there is no sign stating this and Wawa stays open 24 hours and you're able to purchase food that whole time. Why does 7-Eleven not prepare food the entire time it's open? Then my every time I go into this store to purchase cigarettes, they give me menthol when I am consistently telling the associates the specific brand and kind, which is not menthol and they get an attitude.
An incident took place that I sent my 23yr old son to buy a pack and gave him an empty pack for reference and the associate gave him menthol. He told the associate that this was not the right one and the associate refused to exchange them, stating it was against Virginia law. There is no such law in Virginia that states this because I freaking checked and that was a lie and she was absolutely rude and made the statement of Im damn done with this. This happened on Wednesday, March 18th at 10:40 am.
The prices in this 7-Eleven are triple on products that one can buy at the grocery store for less. Everyone that works there is absolutely rude, nasty and unprofessional, and I know that it is probably franchised, but it reflects on your corporation and I duly intend to publish an google review and call out this company, especially if the problems are not solved. This is the rudest, most unprofessional store I have ever been into. Wawa has nowhere near these type of employees and those 7 Eleven will charge you for even creamer or even packs of sugar. Wawa doesn't do that at all.

Reviewed March 10, 2026
Terrible experience when I called to ask to see if they had a certain candy bar and they angrily said no and hung up. I highly don’t recommend going to this store on Sea St in Weymouth. They barely speak English and have their 8 year son working behind the counter all hours instead of doing homework.

Reviewed Feb. 27, 2026
The 711 at 2635 Weston Road is really a treasure. The staff always friendly and greet you when you walk in the door. The store itself carries an extensive array of Asian snacks and ice cream.. The Japanese ice cream are priced well. Some you'll pay $18 for the same ones they have at the mall for $12. They also carry a full hispanic bakery menu pan de bonus, empanadas, stuffed yuca, guava pastries the list goes on. The food is freshly prepared and a full breakfast array by 6am. You have unlimited choices. They pride themselves on customer service and store cleanliness. You can tell the owners really care. I've been meaning to leave this review for a while. 5 stars 711 Weston!!!

Reviewed Feb. 16, 2026
Ladies bathroom had a sign that it had no toilet paper. It did have a roll. Slurpee station was a mess. Then when I went to order some food I was not acknowledged. Then when I asked if I could order she pointed to the kiosk and I told her what I wanted was not on it. The cashier also didn't have a friendly personality. The atmosphere was very poor. Cannot upload picture. Store at Santee SC 3467 address number.

Reviewed Feb. 8, 2026
Google Maps and Apple Maps and Google said open 24 hours, It matter of fact was not open 24 hours. The lights inside the building were all on and no one was to be seen. Don’t know why we have it saying open 24 hours if not open 24 hours. Also a previous time I was there the cashier literally called my adopted ** brother a racial slur as we were walking away under their breath. DON'T GO HERE. 0/10 don’t recommend and customer service is always terrible and sketchy people working.

Reviewed Jan. 31, 2026
This is the friendliest 7-Eleven I’ve been to. They are always helpful and nice. I go there every morning before going to work and I’ve never had an issue.
Reviewed Jan. 17, 2026
The person at the store #27693. At 7815 garland road is a young man who always says they don't have the 20 for 8 or any other chicken prep that I ask for because he is too lazy to make them. He refused to give me his name. I told him that he then needs to take the ad down if he never has wings. He refused that too but I've seen him give wings to other people.

Reviewed Dec. 28, 2025
Went to the 7-Eleven in Titusville FL. Very nice customer service. Under new management. It's located at 2 S Hopkins Ave. Very rare anywhere to find great customer service. Give them a visit and see. Thanks.

Reviewed Dec. 28, 2025
The best and least price the delicious coffee and pizza. All is perfect and really the quality of the food is very good. Nice staff. Dealing nice. The availability of finding that store anywhere and the application is easy and good rewards. I recommend it.
Reviewed Dec. 18, 2025
I had an extremely upsetting experience at this 7-Eleven. After attempting to withdraw money from the in-store ATM, $80 was debited from my account but never dispensed. When I went to the counter for help, instead of receiving even basic professionalism or concern, employees mocked and laughed at me. Losing money is stressful enough. Being ridiculed for it by staff is unacceptable. No one offered assistance, guidance, or even simple courtesy. The dismissive and disrespectful behavior turned what should have been a straightforward issue into a humiliating experience.
This location clearly lacks customer service training and accountability. If an ATM error occurs, customers deserve support—not ridicule. I will not return, and I strongly caution others to think twice before using the ATM or expecting respectful treatment here. This location should be investigated by corporate management. An in-store ATM withdrew $80 from my account without dispensing any cash, and when I brought the issue to the attention of employees, I was laughed at and mocked instead of being offered assistance.
The behavior was unprofessional, hostile, and completely unacceptable. At no point did any employee attempt to help, explain next steps, or show basic human decency. Instead, they chose to ridicule a customer who had just lost money due to a malfunctioning machine inside their store. This is not merely poor customer service—it reflects a serious lack of training, oversight, and accountability. Customers should not be subjected to harassment after a financial error occurs on your premises. I expect this matter to be escalated and addressed by store management and 7-Eleven corporate. Until then, I strongly advise others not to use the ATM at this location and to avoid expecting professional treatment from the staff.

Reviewed Dec. 6, 2025
Convenience to me means an available public restroom. In Northern Va (Prince Wm County) most stores have signs on restrooms (out of order) so that they do not have to maintain them. I NO LONGER visit these stores. I spend my money at Wawa, Sheetz that have open restrooms and all other services.
7-Eleven Company Information
- Company Name:
- 7-Eleven
- Website:
- www.7-eleven.com