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About Phoenix Extended Care
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Phoenix American provides vehicle service contracts and packages by partnering with a large network of local car dealers. Its plans are available exclusively through dealerships, but they’re ideal for used car owners with high-mileage vehicles. The company is a partner of Nationwide Mutual Insurance Company.
Pros & Cons
- Covers most vehicles
- Extensive partnerships
- Variety of tools and services
- Tech-dependent policy handling
- Available only through dealerships
Phoenix American works with a large network of dealerships and partners to provide vehicle service contracts that help cover auto repairs. The company offers several tools and services through its website and covers most vehicles.
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Reviewed March 27, 2019
I purchased a 2013 Chevrolet Malibu from a used car dealer in my area with 77k miles. The brake booster just recently went out and the car was inoperable for 5 days. I contacted the dealership who assured me they would contact the warranty company and myself directly. I decided to take matters into my own hands and not wait around. BTW, the dealership never returned my call or addressed the concern and this is now a week later. I read the reviews from this very link the entire weekend.
After seeing some positive and some negative I decided to test my luck. I called Wynn’s and spoke with a very kind representative by the name of Marlene. She was very thorough on what steps needed to be taken to ensure the repair is covered. Once I spoke with her, I then called a local repair shop that is ASE certified and licensed to do the repairs. I asked before ever taking the vehicle there whether or not they have done business with Wynn Warranty and they did. They also stated they’ve never had a problem with Wynn in the past.
I had the vehicle towed that same day, not even an hour later. The rep called me within about 3 hours to inform me of the diagnosis, and she had also already contacted Wynn in which all the service charges would be covered in full. All I had to pay was the $100 deductible that I was told about when I purchased the vehicle. It’s now Wednesday, and my car was ready at 12 noon. I’m back sailing in my beauty thanks to Wynn. I would advise follow protocol before taking your vehicle anywhere!!!
Reviewed Feb. 20, 2019
I bought a 2008 Dodge Night. Very nice I thought. 1 week later it would not go so I called the dealer who sold to me. Said, "It's yours now." I said, "I'm in the left turn lane. Can't move. I'm calling AAA." She said, "I'll call you a tow truck," then they drove me to a garage. Didn't care for rude. The tow driver said I owed him 95.00. I said, "I have AAA." He don't take it so she wasn't going to pay. I gave him 95.00 or he was going to impound the truck. It's the transmission - 1 week drove no more than 30 miles. The dealer said I need a trans. She told them they tore it out. Said it's sealed up. All seals gears. All inside melted. They won't send no one or pay. I'm like wait why they need to know why the trans went. The dealer done all they can. Want 700.00 for me to take home. I got state of Michigan BBB and attn on this. They will pay. If anyone needs help contact 888-767-6424. Ask for bad car work dept BBB too. Good luck all.
Reviewed Jan. 2, 2019
My claim for a transmission rebuild was rejected on the basis that my tires were the next size taller and wider than OEM. WORST CUSTOMER SERVICE EVER. Nobody gives their rank names or even last names. They won't give me the reason for the denial in writing! These people are rip off artists. NYS ATTORNEY GENERAL'S OFFICE HERE I COME! I was also told by the dealer that the warranty was required by Credit Acceptance in order to obtain the loan. No matter what it takes I will continue legal action against this company.
Reviewed Nov. 7, 2018
I would have to say don’t purchase this warranty, my car went into KIA for my transmission and this company wanted a complete tear down of my transmission. They would not approve anything until I pay the first $1200. Then they wanted me to replace it with a rebuilt transmission or a used transmission. Don’t walk run from this company.
Reviewed Sept. 29, 2018
Horrific! Mechanics will not take the warranty, therefore those of us who bought into this scam get screwed! Bullied by Wynns Warranty Company. No agency in the state of Florida will not investigate them until the Attorney General gets a lot of complaints. I'm asking everyone who put these reviews up please contact the Florida Attorney General and let them know you too were ripped off by this shady company. The experience you went through I'm sure will never be forgotten. Their suppliers will stop doing business with them but it's not enough and reimbursement for us. LET'S DO THIS! CALL THE ATTORNEY GENERAL to start an investigation!
Reviewed Sept. 26, 2018
Wynn's Warranty is the most difficult to have. My car has been in the shop for 2 MONTHS. While this warranty company runs down a list of demands, take the engine out, tear the engine down almost to the block before they will send someone out to assess the problem, that the mechanic knew well before removing the engine. Far too many steps they insist mechanics do to meet their demands, not considering the inconvenience and stress they put on me the car owner and the time, labor and shop space put on the mechanic and his team. They like to tell you they are willing to work with any licensed/registered service station...
I have news for you Wynn's, mechanics don't want to work with you. This leaves those of us that purchase your phony contract with no place to turn. Then you hold up payment on the cost of the tow... really after 2 months??? It's not right forcing mechanics to do more work than necessary at the contract holder's expense. This company is a scam. Where are the owners of this company? Why can you not reach anyone higher than customer service or c/s manager. This warranty should not be sold to anyone.
Reviewed June 14, 2018
WE PLACED A CLAIM ON 6/2 AND WE GAVE OUR REPAIR COMPANY T AND D A PHONE NUMBER TO CALL SO THEY WOULD AT LEAST HAVE A voicemail of the claim because it was a Saturday and because our repair shop was new with working with the warranty company. The warranty company indicated they were not reputable. Our repair shop asked what they had to do and they got the invoice together. Faxed it and was told the invoice was not numbered and they dragged out their request past the warranty date and would not pay for the repairs after we paid all the monies we did for the warranty contract.
They said they could do a retroactive if a RSO numbered receipt was done but the claim was denied. Our auto repair shop is a mobile repair shop and the shop before was a mobile repair shop and their invoice was not numbered and the warranty company wanted a computer generated invoice and our mobile repair shop did not have that and they explained they were a small business.
Reviewed May 9, 2018
I bought a 2009 Infiniti G37xS that came with their extended warranty in Feb 2018. My car started to overheat a few weeks ago so I shut the car off immediately and had it towed to a certified mechanic which I paid out of my pocket. Come to find out the head gasket was blown and the transmission is bad. It would cost more to repair the head gasket than to replace the engine itself. My mechanic called Phoenix Extended Care and they said they would need to do a complete teardown of the engine and transmission before they would make a decision if it was covered. I would have to pay for 14 hours of labor for this teardown. Please avoid this company at all cost. I have called several times and left messages with managers with no response or help. I even asked if they could send an inspector out so they can see for themselves and still no response. This type of business practice is criminal and should be illegal.
Reviewed May 3, 2018
I have been trying to work with this company for months. Actual months. As my car gets worse and worse, it is becoming harder and harder to diagnose. I feel like they want my car to simply die, so they can blame it on something other than the engine. It's the engine. It's been torn down and diagnosed by a reputable mechanic, who sent them the quote. They have spent the last several phone calls trying to convince me that my mechanic, who I've known for several years, is trying to cheat me. No, this warranty company is trying to cheat me. Now, I'm taking it to a dealership, where it will cost everyone 10xs as much, but maybe they'll listen to Chrysler when they tell them it's the engine. I won't hold my breath.
Reviewed March 12, 2018
I purchased a 04 Chevy Avalanche from a used car lot and had to use the warranty twice with no problems... I've had a u-joint replaced once and the second time I brought it in for a coolant leak to find out I actually needed a whole engine replacement all with no problems and a rental car while in the shop... Make sure to take your vehicle to someplace big like the dealership that has the logistics to deal with a warranty co.
Reviewed Feb. 26, 2018
I purchased a 2012 Chevy Cruze from a car lot and they recommended I get Wynn's warranty. I got the 1500 in coverage. The day I drove off the lot my car says it's overheating! Long story short, I needed a new water pump, thermostat, thermostat housing and a flush! I took my car to my nearest Chevy to be repaired. I was very nervous that nothing was going to be covered because I read all the reviews and my Chevy mechanic had never heard of them. Thankfully Wynn's agreed to pay for my water pump parts and labor and the flush. Of course I had to pay the $100 deductible and for the thermostat but they covered the most expensive part!
Reviewed June 21, 2017
I am so livid right now! I purchased this supposedly great extended warranty when I purchased my used vehicle a few months ago! The dealership said that the finance company requires it, to protect their investment! Well, my ignition switch locked up and was told by the mechanic that it was broken. So come to find out it was the ignition lock cylinder that needed to be replaced. So the mechanic went ahead and ordered the part and installed it, assuming that this critical part was covered. Not!!!
So when I called Phoenix, the rep was not only rude, but treated me like I was a child by telling me, "Follow along with me and look on page 2... do you see the part that says ignition? Did you find it? Well look there, and do we see the words ignition lock cylinder? No we don't, therefore it isn't covered". I was so angry, and wished I could've gone through the phone at that point!!! How is something that you have to have to even crank the car, not covered? This company is a rip-off!!!
Reviewed April 20, 2017
I had the worst experience with this company. First the dealer at Suburban Jeep of Troy recommend this warranty company for our used Lexus we bought from them 2015. OMG so my engine blow, I have my car taken to dealership, they call and say the company won't cover the work. Why? They say cause the hose that caused the problem isn't covered with that mean my engine is gone... Don't matter how it's gone. I'm supposed to be covered. So now I have a Lexus that I pay a car note and it's not running... Lol. 6000$ damage. This company is the biggest ripoff I've ever experienced. Paid 2700 for a nothing warranty. HELP REPORT THESE PEOPLE...
Reviewed April 5, 2017
I never received a handbook on the things that were covered. I requested it twice and still I don't know what my contract is for. I am convinced they don't pay out anything for repairs; they always weasel out it while bleed you dry with coverage payments. I just bought a used car that begin to leak oil after a few months of driving it. This warranty company would not cover repairs or the rental I needed to get back and forth to work. Their excuse was that it was a pre-existing condition and a wear item, both of which was not valid. The dealer and the repair facility tried talking sense into them, to no avail. They have no interest in serving the public, just taking their money.
Reviewed Jan. 30, 2017
To start off I own a 2011 Chevy Cruze that I financed from a car lot and got a extended warranty through these people for $1800.00 & I thought it would be a good warranty company! The first 3 days I had the car my turbo charger went out "no big deal, I'll just take it to Chevy and get it fixed". Well I dropped it off and the warranty company paid for a 2016 Chevy trax which was pretty nice! Had for only a 2 days then they call me back into the shop to tell me warranty company paid for everything besides NUTS & BOLTS!!! Why would they not pay for that? I got over it and paid for it.
Now my pcv valve in my intake manifold went out WHICH IS VERY MUCH COVERED IN MY CONTRACT! They tell me to get in the rent a car which I shall remind you it's a 2017 Chevy Traverse!!! $38,000 dollar car! I get a call back in two day so that they can tell me that none of it is covered and I owe $1,000 dollars! WHY??? Because my warranty company refuses to pay for the part and labor and continues to say that the part is not covered! They are the most rudest people I've ever talked to on the phone and they were even rude WITH MY MECHANIC!!! They are horrible people and they will scam you till the end! Would never recommend this warranty company to anyone!
Reviewed Jan. 25, 2017
Don't make the mistake I did and purchase any warranty from this company. I purchased the Premium Coverage which is the best overall coverage that they offer and a lot of the basic items such as Electrical (electric horn), Cooling (coolant leak), and Turbocharger (oil leak) is not covered (see image of brochure). I spoke to a customer representative today 1/25 at 07:30m, Andrea, and she stated that the specific part needs to be listed so the repair can be approved.
So if your electrical horn is not working and the mechanic states that the Central Engine Control Module is causing the problem then this repair would not be covered because the specific part is not listed. Even though "electric horn" is listed under #10 Electrical on the brochure. If your car is leaking coolant at the turbo fittings and the part "Turbo Fittings" is not listed then it is not covered. I currently have $2,374.50 (plus tax) of repairs and none of the repairs are covered. I have had this warranty since 9/17/15. In addition, I requested a copy of the claim and they stated they do not have an email address to submit this request and I can only fax or mail the request. From my experience I found that purchasing a warranty from a legitimate dealer such as Ford, Toyota, Infiniti has lived up to their promise and covered a lot of general issues such as these.
Reviewed Jan. 16, 2017
Sorry to say, if you paid for a warranty and this is the company, you got screwed. They cover next to nothing, they are rude, they always try to get the customer to pay for a tear down & inspection when it's not necessary, they pay substandard labor rates. (Most licensed repair facilities charge a average of 85-125 per hour.) And if it's cheaper to buy a salvage yard component (such as a engine or transmission/axle assy). They will ship you a used part with 100-150k on it and pay the shop to install it. The worst possible company to deal with. Do not buy this company warranty if you have the option. I give it "0" stars.
Reviewed Jan. 10, 2017
Found a truck online. Drove an hour to check it out. Decided to finance the truck. This company not only takes your money for a bogus warranty they also have their middle men. The seller tell us we couldn't buy the truck unless we purchased this warranty because we said no we didn't have an extra $2000 for the warranty. We found out that this $2000 warranty was bogus. When the brake lines on the truck went took it to mechanic, called Phoenix and figured we have this $2000 investment. Why not use it. How convenient for them they don't cover existing rust and corrosion! Are you kidding me? You’re selling a warranty on vehicles that are over 10 yrs old and you don't cover existing rust and corrosion. That right there is enough to prove that they are ripping off hardworking Americans and they need to be exposed!!! There should be a class action lawsuit filed against them! I'm waiting.
Reviewed Oct. 28, 2016
Went to use my Auto plus Premier Insurance that I paid $1950 for the extended warranty today (bought it when I bought my 2012 Compass back then). Well Sansone, located in Avenel, NJ who sold me the policy, checked on my coverage and I was told not covered for the blending door for the heat according to Phoenix. Why do companies continue to lie, cheat, steal and get away with it. Not going to ramble on, just would like to let them know they are in my opinion SCUMBAGS, LIKE TERRORISTS!! Tried reasoning with the warranty company and the broad far as I am concerned that is what she is, was worried about if she was taped after she told me some interesting things. Can only hope when I pick up my vehicle Sansone will be able to correct the wrong that this company called Phoenix has done. They should remove the word American and put communist! Also hope they stop seller bogus policies!!
Reviewed May 18, 2016
I was sold this warranty with the purchase of my vehicle. I have submitted 2 claims and the company has not paid either claim. They give you the runaround and present this warranty to you that you think will cover needed items on your used car. When they are called, there is always a "stipulation" in the contract (so they say) that relieves them of the responsibility to cover malfunctioning parts on the vehicle. This company is not worth the money that is paid to them and I would not recommend them to anyone who is looking for good customer service, assistance, and payment for parts and repairs when presented with the untimely breakdown of a vehicle. Not worth the money, time or stress that is required to deal with when you are paying for a needed vehicle service warranty. They take your money and offer you nothing in return.
Reviewed Jan. 23, 2016
You have to have the vehicle there in the shop with an open Repair Order number. You have to have the reason the vehicle is in (Cause for Concern) and it has to be approved. Additional information needed is mileage of vehicle now, customer name and address (must match contract) contract number, vin# as well as year make and model. On top of that its $100 deductible and they don't usually pay diag time. Then the shop gets all that and the 3 Cs are needed for every item covered. 1. Cause for concern (reason customer came in or found on inspection) 2. Cause of failure (there are specific standards that they have to go by and have to be meet or they are not covered) 3. Correction (the estimate to fix it). And all this has to be customized into their estimate and faxed in for approval. It's a lot of work, but there are some of us that don't mind doing it.
Then after being on hold forever you have to haggle. They don't pay full hourly rate for the shop. They usually pay around $60 per hour so right there is only usually a little over half of what labor will cost. Then they have a set price they will pay for the parts (that is predetermined in their system and usually not even close). Personally I have worked on many and got them approved and fixed no problems but I know what they need and have it ready and I am willing to be on the phone for 2 hours if that is what it takes. I have had them fix my personal vehicle with a brand new transmission put into my suburban 2500 with no problems at all. The experiences that I see I would guess are shops not wanting to deal with it or not having the information they need written correctly.
Reviewed Jan. 22, 2016
I bought a used Ford Ranger with a service contract back in March 2015. I needed a vehicle I could rely on, not cost me a fortune, in either time or money. Around the third week of December 2015, I lost the oil pump on the freeway. The engine was toast in seconds, despite me shutting it off. My service contract people said take it to the nearest licensed repair facility, which happened to be a Ford dealer. I did. My contract said my deductible was $100 dollars, Ford rep is telling me contract people will not cover all the cost and I'll be on the hook for around... TWO THOUSAND!!??
The truck is still sitting there, they have not finished it yet. I have not really worked since... you guessed it, around the third week of December, so when they are done, I have no idea how I am going to pay for it. The extended warranty company is called Wynn's extended care, and they have countless complaints similar to mine. If you see Wynn's as the warranty, you will probably be stuck in a bad place, especially if it is a Ford you bought. I can say that with comfort about Ford because I own a Ford van, with less miles than the Ranger, and 3rd and overdrive stopped working a few months ago, the same problem 3 of my contractor friends have with theirs.
Reviewed Sept. 23, 2015
Wynn's extended care now known as Phoenix Extended Care is an auto warranty company that my vehicle dealer set me up with. For $1530.00 you will get the runaround, unprofessional customer service, turtle like movement on service, claim denials and be S.O.L on your car for as long as they see fit! I was asked for a statement and when I provided my "statement" the representative took it upon themselves to respond with "you're saying that" and completely misconstrued my entire statement as if attempting to hold myself or my dealer responsible for the occurrence! I had to repeat the same thing over only to have been denied for a portion of my claim. I had to repeatedly call this company for updates which for days on end I was given the runaround and told to do all sorts of things to "get the ball rolling", things that $1530.00 should cover them to do!
On my final call I had a woman representative tell me that my claim was "approved" leaving the auto shop responsible for telling me that they had actually denied a portion of it. Had it not been for the dealer I bought the vehicle from I would still be getting the runaround because the owner of the dealership had to call their regional manager and demand that I be taken care of! Worst experience of my life!! I highly suggest that when they are recommended to you that you turn them down immediately!! The part I hate the most is how they make the dealers look bad when in actuality warranty work has nothing to do with your car dealer!
Reviewed Sept. 14, 2015
This warranty company stinks! They are definitely in cahoots with not only the used car dealership AutoMax in Maple Shade NJ but Charlie's Complete Service Center in Runnemede NJ. Not only is Charlie's Service Center conveniently the ONLY repair shop that AutoMax uses but Wynn's continually tries to find a loophole in the Premium Plus Extended Warranty we pay through the nose for and Charlie's continually charges the deductible for the same work they already did that they screwed up the first time!!! Also, our warranty covers our full suspension on our car which includes struts aka control arms and Wynn's is saying they are not covered because the word "strut" is not in the list of parts covered! It is appalling and we need to find out how to get out of this warranty - it is truly a nightmare! Does anybody know how to go about cancelling a Wynn's warranty when it is wrapped into your car payment?
Reviewed Aug. 23, 2015
Recently my mechanics contacted those company because there is a repair needed on my truck and it should be covered by my Wynn's Plus policy. First they wanted everything torn apart so that he could take pictures of the repair area... then when they were contacted today, they said that the contract for the truck expired on 2013 and our mechanic offered to fax him the original contract to help. He was told that was the final decision and they wouldn't discuss any further! The policy was bought with the purchase of the truck on 5/2013 and it was for 54 mos. or 54000, and neither has been reached. But the company is rude and will not deal with the mechanics or myself any further. The policy is not expired as they say, they just don't want to cover the cost of the repair. This company should be charged with fraud!
Reviewed July 28, 2015
I have only had my car for 3 months and I have had it in the shop twice now. They have caused me tremendous grief both times. They tend to do business with shady dealerships in some sort of "shady cooperative". If your dealer is offering you a Wynn Warranty don't take it! Do not get their Wynn Plus Used Vehicle Service Warranty. Wynn will argue the parts listed on your contract "aren't covered anymore and/or that the defect although caused by a covered part isn't covered".
I paid $1530 for the full warranty, that comes with a $100 deductible and every time something goes wrong on the car they refuse to cover it, they nitpick by classifying parts as "associative parts" that are attached to the part that maybe listed in your warranty contract, e.g. "we replace your transmission just not the part that holds your transmission in place." Wynn does shady business, they are a waste of your time and money. They accept almost no liability! I am sure this keeps their shareholders happy but it pisses the customers off!
Reviewed July 24, 2015
I bought a 2004 Chevy Trailblazer. When I purchased it, I paid $2000 for the Drivetrain Insurance from WEC. The car wouldn't start and, after having it towed to the repair shop and diagnosed, I was told it was the Throttle Body. WEC refused to cover a KEY part of the drivetrain. The attitude of the agent was, basically, "tough **, lady. Have a good weekend."
Reviewed July 7, 2015
I bought a 2012 jeep with Phoenix full cover extended warranty. This company did not reimburse a single dollar for a check engine repair. Don't waste your money. If you planning to take extended warranty, take manufacturer extended warranty if they have.
Reviewed June 1, 2015
I am having problems with my 2007 Dodge Charger. The car broke down on me in the middle of the street and I had to have the police help me push it out until a tow company could pick it up. This happened on a Friday. I call Wynn's expecting to get help and they are closed on a Friday night. I towed the car within 3 miles to the nearest repair company. They told me the alternator malfunctioned and they needed to get a new one. However the repair company did not want to deal with Wynn's because they do not pay on time.
I had to come out of pocket $431.74 to get the car fixed. I finally got in contact with Wynn's on a Monday morning to seek a reimbursement as they were closed all weekend. They informed me that since the repair company didn't call them, they will not pay. I have been trying to speak to a manager for two weeks and no one ever calls back. I left a v/m every single day! My car is messed up again and no one wants to deal with Wynn's! I am going to hire a lawyer to file a lawsuit against them for being scam artists! The manager never calls back, they do not pay and they are horrible as a company!
Reviewed March 4, 2015
I need work on my vehicle and they refuse to pay for the items that's cover under their warranty. I would like to start a class action lawsuit against them to force them to honor the warranty that people are paying thousands dollars for.
Phoenix Extended Care (formerly Wynn's Extended Care, Inc.) Company Information
- Company Name:
- Phoenix Extended Care
- Formerly Named:
- Wynn's Extended Care, Inc.
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