Penn Warranty Corporation Reviews

I own a repair shop in Hollywood. Like all the rest of the reviews here they are the worst. I deal with warranty companies all the time. Most are just ok but this by far is the worst in 40 years in business here. Customer has a bad motor and they just make up excuses to not fix it. Do not buy from them and I am turning it over to BBB and dept of insurance.

Bought used 2011 For Explorer in February. I didn't have a chance to look at the AC since it was 30 in Michigan. The dealer asked me if I was interested in an extended vehicle warranty and sang the praises of PWC. He says that he doesn't make a dime from the warranty so I figured better safe than sorry. In June the weather heated up and I used my AC.. or attempted to. No AC.. contacted PWC for authorized garage locations. I was told that they don't have a list and that I should go to my choice and have them work with PWC.

I would leave 0 stars if that were an option. Just filed a claim on an engine repair for a 2010 Yukon we bought used 2 years ago, at which time we purchased the GOLD package warranty. They are so far only offering to pay $800 of a minimum $4500 repair, of which I have a $100 deductible. Reasoning is because they will only pay for the "initial failure", which then caused camshaft failure, resulting from "continued operation". The only "continued operation" was from the time it started making a loud knocking noise (like something had suddenly broken) to the time/distance it took to get to the mechanic. There was NO check engine light, and no trouble starting or operating the vehicle. There was NO reason to think, know, or assume that it was not driveable from the moment the lifter failed.

STEER CLEAR OF PENN WARRANTY. I have had good experiences with other warranty companies in the past so I was willing to take a chance when I bought my newest vehicle. From now on I will always research the company before committing to a $3000 purchase. My car is in the shop with a faulty steering wheel lock. I paid the $3000 premium for electrical coverage, which explicitly lists a steering wheel lock. The repair was refused because they "cover steering wheel lock cylinders" and not "steering wheel locks". What does that even mean? They're just a rip off and the bad reviews make it clear. I wish I would have read them before paying $3000 for a useless warranty.

This has been the worst company I have ever dealt with. I purchased this Warranty because the dealer I purchased my vehicle from stated they were good. Well boy was they wrong. First off the company is so horrible that I could not find a shop that even wanted to deal with them. Just when I found one they tried and got nowhere. I have paid $2200 for a warranty that is worthless. The guy Rich was so rude as if he had to pay to get my car repaired. Needless to say I paid for my repairs myself. Please run far away from this company quickly.

Nothing but problems with this company from the first time a claim was submitted. The coverage states it will cover such a variety of repairs but when it comes down to it they always find a way not to pay. They are very restrictive on how you submit a claim, how the invoices are written and deeply discount labor rates. On a recent repair that took over 5 hours of labor they only covered one stating that according to their database that's how long it should take. The "customer service", or lack thereof is short, rude, and never helpful with customers or mechanics. If this warranty is offered to you when buying a used car do yourself a favor and decline!

Drive shaft and universal joint are covered under the warranty. The repair cost is in excess of $1300. Penn warranty estimated parts and labor should be $322 and after the $100 deductible paid $222 toward a $1340 repair bill. Other repairs that were needed in the past were not covered at all thanks to careful wording of the warranty contract. ABS brakes and Differential went out (both should be covered). Broken component that actuates the ABS and differential is mounted on the exterior of the differential and only internal components are covered. $1800 repair bill $0 coverage. Save your money, the warranty is garbage. It does not provide "peace of mind" that they claim.

I purchased a elite package thinking I would be worry free. After having my car for only 8 months it shut off. When I had it towed to my mechanic he stated something in the engine was bad. He would need to open the engine. Penn warranty doesn't cover diagnostic so I paid 500$ upfront. Then once he found the problem which the timing belt went cause the head of the engine to blow penn warranty sent an inspector there who decided they would only cover timing belt. The mechanic Expressed the timing belt caused the head to go and we would've had no indication.

Car blew a tranny 1020 miles after it was purchased, they told me tranny would have to be taken out and opened ($750 at my expense) to see if they would cover repair. They informed repair shop they would pay $700 for a used tranny and wouldn't cover the other $800 that it cost, keep in mind the shop was very reasonable and hated dealing with Penn Warranty, took 5 weeks to resolve. Three other shops would not deal with Penn Warranty when I called them. I don't know how they legally stay in business.

My experience is the same as everyone else. Three weeks or run-around with two shops. I've only put 400 miles on the car, used, and I had an $800 repair for which they FINALLY paid $110 of with a $100 deductible which I did not know about. The car is unlikely to last the three years of the warranty. Horrible company. I would've been better off just putting the money aside.

After 2 attempts at making legitimate claims, I've run only into denials and offers to fill out claim disputes. Both times my auto repair facilities were puzzled and frustrated (South Point Dodge in Tulsa, and Right Way Automotive in Indianapolis). This company will put all of its efforts into finding loopholes to not pay your claim. Do NOT purchase a warranty from this company - it is a complete waste of your money.

I'm so sorry I got hoodwinked into buying the Gold plan. I wanted bumper to bumper coverage and paid top dollar for it. Instead, a $2000 bill, they only paid $500...I even had to pay a $100 deductible! The worst experience ever, they are still conducting business via a fax machine! For real, a FAX MACHINE. Even the Lincoln dealer said it was the worst warranty company.

Horrible company. Almost no one of the dealers and repair shops on State St. in Schenectady deals with them anymore. I used to sell their warranty (very sorry to say that) and did repairs on cars under the warranty. They play games with the customers and repair shops and find every possible excuse not to pay or pay very little. Payments for large claims are delayed and often paid only after Attorney General's office gets involved. Do yourself a favor, do not deal with crooked dishonest company that may not be around much longer.

My claim was made in 8/25/18. After going back and forward finally my vehicle is fix. Today is 10/26/18. I am calling to see if they can pay their part which is way less than the full amount and they are going to call me back. Seriously!!! You found something else to use as an excuse for not paying. Beside of what you already denied. My advice, please search before deciding in Penn Warranty. I know that if I knew better, I would not even take them in consideration.

All the fine details about what they cover are not shown to you at signing of car purchase. It has all these pretty checkmarks that it covers this that and the other things but when it comes down to it, they don't cover full labor charge, fluids, things that may have already been worn down prior to breaking... ugh what? $3500 of an $8000 repair? When it says it is fully covered. And how long do you have to wait before anything is covered? I mean, that's why you get the best warranty because you don't know if/when something will break. Never received anything in the mail about the details of the warranty, how to get a rental or anything of that nature. Didn't even know what phone number to call after hours for our "free" towing. Joke.

We have contacted this company on four occasions. Not once has ANYTHING been covered and we purchased the Gold warranty. At the time we purchased the warranty the dealer DID NOT explain we could only cancel in 30 days. This company is a joke. Please please do not purchase.

I have a 2008 BMW 750I. I bought it at a car dealer and also purchased SCM's Highline warranty. Supposedly bumper to bumper minus wearable items. I brought the car in for repairs, A cracked coolant reservoir, A blower motor, and engine mounts. None of which is covered. The mechanic told me that even lower end warranties usually cover these items. $3400 for the warranty down the tubes. I would not recommend this company to anybody.

I recently purchased a warranty with PWC, only to find out that no one/Company accepts it. I've taken my vehicle to 4 different shops, and neither company accepted the warranty. Pep Boys accepts it, but they won't work on a foreign vehicle. I feel cheated... No one wants to pay for a warranty $2000.00, deductible $100.00 (per claim), and labor (anything after $85 is on the customer). This is a complete waste of time and money.

Would give them 0 stars but can't. My expectations were that they would HELP me get my car fixed when it needed repairs. Never had expectation of them paying the whole thing, but do what they said they would. Six months after purchasing my car, the engine stalled while on my way back from visiting college friends. That happened 3 hours away from home and had no AAA so got a local wrecker to tow me to the best shop in town. Called TPWC and opened a case, a couple of days later they requested the shop to do a compression test which they did and reported no compression. Several weeks passed and after many calls they asked the shop to open the engine, they did and TPWC sent their inspector. The engine had been severely damaged due to the timing chain breaking and the nail in the coffin was a note indicating continued operation on a defective part.

I just got off the phone with Rob in customer service and he was great. I could tell by the tone in his voice he wanted to help, he was polite, answered all my crazy questions and fixed what I thought was a problem, in a matter of minutes!

I paid this company $2900 only to find that they WILL NOT cover my claim for shocks! I never received my contract until I asked for it (I waited 2 months for it to arrive in the mail and it didn't come)! Said they don't cover normal wear and tear! Nice to know this AFTER you got my money!

Warranty of transmission - Completely dishonest. Won't accept shop's manufacturer's diagnostic test as valid reason to honor claim. They also, won't tell the shop what is acceptable to show coverage. They are a complete fraud! Do not use them!

Would give zero stars if I could. Company jerked me around for nearly a month—until my warranty expired—stalling, lying, repeatedly denying a claim on an item that was listed as covered in their brochure, with a variety of different—equally flimsy—excuses. Warranty covered 1/3rd the cost of 1 item in three years, making it the worst $1000 I ever spent. Penn Warranty is a scam. Save your money, PLEASE, and do not purchase one of these! With or without this "warranty" you'll be paying for your repairs yourself.

I bought a Extended Warranty from this company on my 2012 Mercedes C300. I purchased this warranty on the dealer's recommendation at the time I purchased the vehicle. The dealer really talked these guys up as one of the best companies for an extended warranty. I took the dealer's advice and that turned out to be my first mistake. Second mistake was paying for the contract in full. The vehicle went into the mechanic for a minor engine leak. Called Penn Warranty's customer service line to see if the leak was covered under my warranty. After being bounced around 5x from rep to rep I was told the leak would not be covered.

After reviewing all the reviews on Penn Warranty, there is not much to say about this Company. It has already been said! They are TERRIBLE at paying claims! I have a 2005 BMW 645CI and had several attempted claims with these people, and most claims rejected! Have one now for an alternator, they will only pay $200 on $800. All I have to say is if you are looking for a Warranty Company, Do Not, again, Do Not go with Penn Warranty!!!

I bought a 2-year warranty for 2k on my BMW 2008 X3. I had a few claims they denied like a leak in engine, oxygen sensors, leak in the coolant system. The last one is my transfer case and shaft went. They claim the lubrication was low so they don't cover it. The is the worst warranty in the world. They need to be sued so we can get our money back.

This is yet another greed based scam corporation aimed at fleecing the public of their money. Of course the shady used car shops that do business with PENN WARRANTY CORPORATION say they're highly reviewed, how many good reviews do you see here?! 2006 Subaru Outback, motor went bad, had oil consumption and rod knock. Cost and sensibility leaned toward replacing the motor with a used one. But no, Penn Warranty puts the burden of proof on your wallet, so one of their hack inspectors can come out and point at a bad part, cover that little cost, and leave you stuck with the teardown and rebuild cost, when it's cheaper to just replace it, hence the scam, as they won't pay for a new or used motor, which is what is needed. I can hardly wait to see these swine in court. Considering small claims at this time. If there is a pending class action lawsuit involving these vermin count me in because I will find it or create it.

I'm a service writer and have called in for several claims and always get poor service from Penn Warranty Co. and their adjusters. In all my experiences with warranty co process they are the worst. Many time they don't call back or will process a claim with very cheap parts or cost match and isn't cost effective for customers. When vehicle is completed the company takes days to pay and or will need to call back to get payment. My feelings are that there are some people in that Co. aren't trained properly and not professional. In future will not recommend this warranty co. or work with them going into future.

My son purchased an extended warranty from Extreme Trucks Erie PA when he purchased his 2007 Toyota Tacoma truck. The warranty company is The Penn Warranty Corporation Wilkes-Barrie PA. He paid $1600 for the warranty. Shortly after he purchased the truck the rear seal went out and put a rod through the bottom of the engine!!! When my son called in the claim AMANDA @ Penn Warranty Corp. told him they would replace the engine - not with a new one, but a used one and pay $55 per hour for labor!!! My son called all the garages in Corry and the Toyota dealer and found Dodge in Corry was the cheapest @ $65 per hour.

The nature of this complaint is the service I'm receiving in regards to the repair to my vehicle. I had to provide two tows to get my vehicle to this shop for repair. Once it arrived there the mechanic stated that I was having a transmission problem. The initial cause was I couldn't turn the wheel on the car and the steering was locking up. After the mechanic diagnosed as needing another transmission he submitted the claim to you guys back on 2/272017. You guys approved the claim but only for 1300 minus 100 dollars for deductible amount totalling out to 1200 dollars including labor in this repair. This was not nearly enough to cover the cost for a rebuilt engine or new engine for this Navigator.