MaxCare Auto Warranty Reviews

THE ABSOLUTE WORST WARRANTY IN THE WORLD! DO NOT EVER GET THIS WARRANTY! You pay for a warranty that doesn’t help customers at all. If I could give them a 0 I would. The experience was a complete nightmare. They did nothing to help and refused help me.

We took our 2019 Dodge Ram 1500 truck to an authorized dealer 51 days ago. MaxCare closed out our claim without notifying us, paid the authorized dealer over $13,000 and are now denying us a rental car (which we need for employment and moving out of state purposes). This is a serious contract issue and extremely bad faith on MaxCare's part. They are refusing to retroactively attach rental coverage with the first claim now that a second claim has been submitted. We asked for this issue to be escalated this morning because we have been asking for our entitled rental car thru this warranty for 51 days!

86k miles on my 4Runner and the transmission and Transfer case went out. The car makes a grinding sound and won't move. It's been sitting at Chesapeake Toyota for 3 weeks. It took their adjuster more than a week to come out. Then the warranty decided his opinion wasn't enough and they want pictures of it broken. Now Toyota will spend extra time to disassemble these items to prove again it's broken. According to the plan, only one week of rental is covered. They appear in no rush to get this resolved.

Extended warranty company did not care for the vehicle I purchased from CarMax. East Haven Ct. Car was towed to extended warranty repair centers and was told it could not be fixed. I have all the paperwork. Towing and dissatisfied with this business. 2013 VW Tiguan. WHY!

I purchased a Range Rover from Carmax and in tandem, the highest level of Maxcare warranty for approximately $5k. I used it several times and had mixed experience, leaning toward poor. Examples included being told I must use aftermarket parts, and if I wanted genuine, I had to pay the difference. Some shops did not feel comfortable doing repairs using aftermarket parts. I tried to use those in the RepairPal network to save in deductible, but due to the specialty nature of a high-end brand, these shops have a limited understanding of common issues and ease to repair based on repeat issues of same type.

This warranty gets continuously worse. To the point where it is not even worth purchasing. The preferred shops are not compensated for the repairs as they should be, which then falls on the customer. There has not been a single time where I haven’t had to pay at least 5x my deductible because they will only cover a small portion of the actual repair and part. The warranty ends up paying pennies to the dollar. When you try talking to customer service they tell you to pick somewhere else, yet it is their preferred shops. It’s a joke at this point. Stay far away.

Please do not purchase Max care. They are the worst company to ever deal with when it comes to them covering services for your car. Lack of communication, hard to reach someone! They say they note every conversation you and the claim department have but that bs! They give you run around, tell you false information. I’ve been having trouble with them covering services that they told me and the service representative that would be cover and all of a sudden they fail to comply or honor what was told to me and the service department.

Needed a timing chain replacement in my 2017 Honda Accord touring. Now any mechanic that you know is going to automatically get the kit because that is what you do to properly fix the issue. Mind you I pay for the highest warranty and don't even have a deductible. Max care only wanted to cover the tensioner, only part of the work. The work had to be done without them installing a new water pump because max care only wanted to cover for a half ** job. Never again.

I purchased a car from CarMax and bought the extended warranty MaxCare. This was back in 2020. I was lied to about everything including the car being in a car accident and CarMax not even looking at the Car before selling it to me. Well to make a long story short MaxCare refused to fix my car. I have all oil changes and have showed them. BTW the same companies own Carmax and Maxcare.

MaxCare warranty is useless. I bought a low-mileage Infinity QX60 from CarMax and in less than 1.5 years the engine went bad. Even with maintenance receipts, MaxCare refused to cover the replacement engine. I would think twice before doing business with CarMax or MaxCare, they are not reliable.

Just get the runaround anytime there is an issue with my car and we use the warranty. Takes forever to get anything approved. Car has been in for the same issue multiple times and they take longer each time. Not worth the price of the warranty.

I recently used by Maxcare extended warranty and had to go through RepairPal as my Carmax service center in Murrieta, Ca, had a waitlist of up to 2 months. So I took my Infiniti Q60 to Nissan of Temecula, who accepted the Maxcare extended warranty insurance. My vehicle went in for repairs on December 13, 2024. I did not get an approval for my claim until 3 weeks and 3 days later during which time I had to pay out of pocket for my rental car. Between Maxcare and Nissan, I was put off, ignored, and forced to pay what turned in to $2200 in rental car fees while the 2 went back and forth neglecting my vehicle.

I am extremely disappointed with CarMax's MaxCare warranty service. I took my vehicle in for a routine oil change at my service center, only to discover I had an oil leak. Wanting to utilize my MaxCare coverage, I called to verify if the repair would be covered. They confirmed that the oil filter housing was included under the warranty, but I had to take my vehicle to one of their approved shops—which I did without hesitation. Before proceeding, I made sure to ask if MaxCare would reimburse my diagnostic fee of $225.00, and the representative assured me they would, as long as I provided a receipt. I followed their instructions exactly, emailing the receipt on 1/23/24 to another MaxCare rep. That’s when the runaround began.

My car ran hot when I was two hours from home. It would not hold water at all so it could not be driven. I made the first call to Carmax at 2:08 pm. After more than a dozen phone calls, text messages, and an additional $400 the tow truck finally arrived at 9:21. They don’t tell you that the warranty only covers a 10 mile tow. The only shop I could find that did not have at least a month wait was 55 miles from my location. I was only 5 miles from a Carmax but the service department was not interested in helping me at all except to say they had a 30 day wait and would not hold the car that long. They did finally recommend a shop because as I said I miles from home. I did consider having the car towed home but that would have cost me over $800.

Now I have a 2019 Nissan with bad transmission, financed. Bad transmission which Nissan is aware of.

It's definitely not worth it. Between the authorization of repairs that didn't happen, issues getting rentals, shops trying to produce extra charges, rude customer service reps, the list goes on. One of the worst decisions I ever made and CarMax should be ashamed for peddling this trash.

Customer service sucks. I talked to a guy name Dave today. He say they have no supervisor available. He was unwilling to help with my contract. He had a very smart mouth. He says they don’t have our Contract, just blank ones. The dealership should have everything we need, not them. Very unprofessional. I will not recommend anyone to them or be doing business with them any further! Just a joke.

Worst auto warranty company. My car is at the dealership and unable to get a hold of someone at MaxCare to approve the work that needs to be done. Unacceptable. Side note the gentleman at the dealership helping me is going on day 3 of getting an approval. They never answer their phone. Today he was on hold for 3 hours he gave up.

Don’t bother purchasing the warranty. For the third time in two years my vehicle is in the shop with over a thousand dollars of repairs that are somehow not covered in the MaxCare bumper to bumper warranty.

I would never purchase any extended warranty again. I feel like I bought a warranty I would not get any benefits from. I was told there were repair options in my town but that wasn’t true. When I actually needed help no one local wanted to deal with Maxcare. Closest place was 3 1/2 hours away.

I bought a 2018 Dodge Journey 3 years ago, the payment is $100 extra a month for the max care. First time the car has given any problems, try to take it to Car max but they are booked for 3 months, so they send us to a manufacturer dealership. They diagnose the issue and inform us that the 2000 dollar catalytic converter repair is on us, I call Max Care and they say, "Sorry it’s on you." When I tell the dealership, "Give me my car," I owe them 200 dollars for not fixing the 2000 dollar issue. They’re trying to make money, they will weasel their way out of fixing anything, if the engine blows next week they’ll say it was because we neglected the engine by not fixing the catalytic converter but “it has nothing to do with the engine.” Stay away.

I have had the same issue twice now with my 2019 Honda Civic The starter. Roadside assistance for CarMax is terrible. I waited over 3 and a half hours and finally had to leave my car with my key hidden for pick up. Roadside assistance does not care and blows you off online chat and telephone with no real answers to your questions. Terrible customer service. And now I have to worry if my car is ok and when it will be towed at all.

I wouldn't purchase Maxcare if I had the chance to do it again. I had an air conditioner compressor go out in May of 2023. Here we are a little over a year later and it is out again. It was only warranted for a year so that leaves me out in cold. I called and they told me there was nothing they could do because the cover part is no longer under warrantee. Here is my problem, I am still paying for Maxcare and can't use it because I am now over the mileage and I am still paying for it because it was financed with my car. Now I am going to have to pay out of pocket to get it fixed.

I have had Max Care on three different vehicles and it is no longer a viable program. Per the service manager at the local store when CarMax offered the 90 day warranty on all purchased cars they did not increase the staffing of technicians in the shop. Therefore they are pushed out weeks for scheduled maintenance and MaxCare appointments. So they use service partners, local car repair shops, that they will authorize and reimburse to perform needed and covered repairs. But in doing so have no control over the system and are very misleading when you call for a service issue.

I’ve had Max Care for the last two years and never had to use it. I bought a used Nissan Pathfinder in 2020. It had 40000 miles on it. Now all of the sudden the engine blew and basically they want me to cover a 2500 dollar charge to diagnose the engine because it has sludge. Without even looking at the car max care is telling me it’s my fault with not keeping maintenance on this car. The mechanic is telling me don’t pay the 2500 because they’re going to deny the repair. It’s close to 20000 for a new engine, So I’m stuck with this car that doesn’t run because they don’t want to pay. My only option is to walk away and lose all equity around 15000 dollars that I’ve paid. I still owe several thousand dollars on the car. So needless to say Carmax knew when they sold me this car that there was a problem with Nissan pathfinders and sludge problems. I guess it’s easier to blame the driver than to pay for engine repairs. I have all maintenance records.

I purchased my truck from Carmax in November 2023. I take my truck to the carmax where I bought it because they have a limited repair facility on site. If they can't fix they send it to the local Ford dealer they use. No problems with that. I have had 3 claims and zero denied. Two of the claims involved replacing seals and gaskets and took a week to complete. They gave me a loaner vehicle also. Don't know why there are so many bad reviews other than you didn't read the warranty and know the limitations. I'm very happy with my warranty from MaxCare. The cost of the warranty is included in my payment and it's very convenient knowing everything is paid at once. Maybe I'm fortunate to have found one of the better carmax dealerships (College Station Tx). I would purchase the MaxCare warranty again if I needed to.

A sincere thank you to the team at CarMax and MaxCare. Everyone I worked with worked especially hard and careful to assist with a major warranty claim with successful results and outcomes with the service centers involved in our vehicle breakdown. The service and attention to detail was exceptional even with a very challenging vehicle breakdown. The experience turned out positive and even though it took much patience and extra efforts to find solutions, it was well worth the wait. I would highly recommend CarMax and MaxCare extended warranties which combined helped save a $60,000 stranded vehicle which would not run and a $12,000 unexpected breakdown bill. Thank you everyone involved.

I purchased an Audi A3 Quattro on Jan. 5, 2020, from CarMax in Inglewood, CA and literally within less than a week my journey into the non-stop repair abyss began. I often wonder how these people live with themselves knowing that they're completely screwing over innocent people who just want to purchase a reliable car. I made the poor choice of purchasing a USED car from unscrupulous & heartless CARMAX and I'll never make that mistake again!

I purchased a 2018 BMW from Carmax in Columbus, GA. The sales rep advised me to get the coverage and explain to me what's covered and stated I can bring it to Carmax for repairs! Unfortunately Carmax don't work on BMW at all and I also had a flat tire and was stuck on side of the road and called Maxcare Roadside! Roadside never showed up and had me on side of the road for 9 hours and refuse to reimburse me for my tow! I had to find my own Tow and Maxcare repeatedly canceled my tow and stated the tow will be there in 15 mins!

2018 Camry with front end noise. Brought vehicle in for service at local Toyota. Source of noise was coming from both front hubs. Maxcare warranty only covers labor and partial part cost. Does not cover cost for the cheapest aftermarket part. Now I am being asked to cover the difference when we were told from the beginning everything is covered. All we have to do is pay a deductible. If I was you and they offer you maxcare I would run!!!! If you feel like give away your hard earn money sign up! They're not here to help you! Also customer service is rude and unprofessional. Save yourself a headache!