MaxCare Auto Warranty

Experiencing delamination of the 8.4" Touchscreen on my 2018 Ram 1500. I have the MaxCare extended warranty and it is supposed to also cover electronics but nobody except the Ram dealership will work on the touchscreen--and, of course, they are not a MaxCare repair shop. I have called several MaxCare recommended shops and they all say to take it to the dealer.

I am very unhappy with MaxCare after speaking with them and my dealership. My car is just out of warranty and only 3 years old. I am beyond frustrated and cancelled the remainder of my contract. I paid a huge amount at purchase and for what? I am stuck with the repair bill.

We are a repair shop attempting to contact MaxCare on a customer's behalf to authorize a repair. So far, we have been unable to speak with a representative, been given the runaround and left on hold for over 75 minutes checking the status of our claim. Our shop deals with warranty companies frequently, and most of them are professional and courteous. I would not recommend MaxCare and highly doubt that they will ever pick up the phone or answer our inquiries. Feels like a scam to me.

Well whenever something is wrong or if I even think something might be wrong they take care of me. Got the car from Carmax and happy I got extended warranty. I thought just for peace of mind but it works and it’s worth the money.

My truck was repaired by Ford, had Maxcare coverage to cover rental for week, put claim in and you get NOTHING! Tarique ** from MAXCARE CLAIMS took my claim info but still have no refund check($200) and it been since February of 2021!!! They also do not pick up their phone or call back, even though they say they will. DO NOT BUY!!! YOU ARE PRE WARNED!!!

I purchased the Maxcare warranty a few years ago. I purchased a vehicle that came with a lift kit. The adjuster came out to the shop I selected and denied the claim for a safety issue within my wheel bearings and axel. All because, I purchased a vehicle that came with mods. What is the point in paying for this policy if the claim is being denied for something that has nothing to do with me? Had they been upfront with me about the lift in the beginning. I would have considered another vehicle. This is unacceptable business practices! I will likely never again purchase a vehicle from CarMax!

I have purchased three cars from Carmax over the years, and I have always had a good experience using their MaxCare warranty. My first car I purchased around 2005 with a MaxCare warranty had a problem with one of the windows (it would not raise or lower). It also had some trouble with the weather stripping. I asked them if they could fix it, and they took the car in. It took them a little longer than they originally expected because they were waiting on the part. I didn't think I would need a rental at first, but since it took a couple of extra days, I went ahead and got a rental, which they covered. The process could have been faster, but they covered the window and even though the weather stripping wasn't covered, they fixed it anyway.

I detest the phone calls that come almost daily. You cannot turn them off. I would not purchase on on a bet. They will not take NO for a answer. I wish they had a phone number of their group to stop the calls once and for all.

Good service! Excellent coverage. Coverage for all the essential failures that can occur. Reliable car care for those unanticipated breakdowns. I strongly recommend. If you can find a better maintenance insurance, buy it. But, I don't think you will. The cost is comparable. Treat yourself well. This year of 2020 has made us all reliant on another; in so many ways! Be SAFE!

Maxcare is an absolute waste of time and money! I am going through the claims process today 11-2-2020 and all they've done is deny me after all the money I paid for the insurance. I purchased my vehicle through Carmax and asked for a bumper to bumper extended warranty which they guaranteed me maxcare was. Three months into the car and the catalytic converter breaks...no coverage. One year into the car and the battery doesn't work due to the moon roof having a short so it won't close causing water to leak onto my battery.

I purchased my vehicle in December of 2016 at Carmax in Merriam, Ks. They told me all the good stuff you want to hear and I even read the warranty. Keep in mind I have operated in the car business for 5 years myself. I bought the vehicle with 61,586 on the miles. Just hit 93,000. So 32k in 4 years and I live in Kansas mind you. Over the weekend I was driving in town and my driver side drive axle snapped in half. I pay to have the vehicle towed to my show. They see that it snapped and let me know. So I contact Maxcare to file a claim and find out about the reimbursement process. The first guy I spoke with was pretty nice but you could tell was kinda lost. He places me on hold while he types up his report. Comes back and asks me for my phone number. I provided my number.

Worse experience I’ve had or witness buying a car. Not even a week off the lot and my car was back in the shop for up to 2 months. Paint kept coming off, air bag light, multiple issues at once throughout the summmer! HOWEVER, they offer you a Maxcare plan that doesn’t secure the customer. My engine goes out a year later and MAXCARE gives me the run around for about 1 and half months. Just to deny my claim... they would NOT replace my engine or pay for a rental while my car was being fixed I had my maintenance receipts and everything. Why make a customer pay on time every month if they CANNOT use the service or warranty!! I would NOT recommend CarMax ESPECIALLY Maxcare to anyone! They are not for the customer!!

I called the provider to confirm a claim I would make to get an alternator replaced would be covered. The representative said yes and then went out of his way to tell me that all labor required to replace it would also be covered. I learned this wasn't the case when I got the estimate for the repairs back from my mechanic. A few more phone calls to the MaxCare provider later, I got to someone who told me honestly that labor up to a certain point is covered based on national labor allowances. I'll also be looking for a new mechanic, but I didn't appreciate someone going out of their way to lie to me about what's provided, particularly when the difference is a few hundred dollars. Getting to the bottom of up also sucked up much of my work day.

If I could give 0 stars I would. I would not recommend the MaxCare warranty to anyone. They talk a great game and promise you the moon when explaining everything it covers until you take it in for a "covered repair" and they deny the claim. The service guy called them, I called them, the service manager called them to explain the nature of the failure which should have been completely covered and all they would say is, "I'm sorry. We are not going to cover it." REALLY... Don't buy this warranty, you will only get screwed in the end. Period. You will be better off taking the money and putting it in an account....at least it will be worth that much when you need it. CarMax....you should be ashamed!! I will never buy another car from you or let you con me into an extended warranty again! And you can bet I'm going to tell everyone who will listen about my experience...

My wife and I purchased a Honda Odyssey and elected to purchase the top tier MaxCare warranty plan (a $50 deductible) because of the scope of the coverage. We used it to easily change an alternator about 9 months later without any issue. However, our van had a flashing check engine light come on about 6 weeks ago. The MaxCare warranty department decided that the work that needed to be done would not be covered due to "lack of routine maintenance" even though we have all the records proving otherwise. The CarMax-certified repair facility we're using even agreed with our position and contacted MaxCare on our behalf and were told that the claim would be denied (even though the reasons given were NOT routine maintenance items). Long story short - we may be out at least $600 in repairs/labor because MaxCare has decided that they will not honor the warranty provided.

Maxcare has treated me horrible. My 09 Honda CRV has been in the honda dealership for 3 weeks going on 4. They still havent approved my repair which is a faulty engine (I only had the car for a year). The only thing I got free was a tow. I've been unable to pay my car payment because I've been paying for Ubers and car rentals for the past 4 weeks waiting for them to get things rolling. When you call to complain all they tell you is unfortunately this or unfortunately that. This is the worst experience. Carmax isnt treating me any better. Maxcare wont pay for your rental until they approve the repair (waiting on approval for a month now). They want honda to put in a clunker engine so I'll be in this situation another year from now. They don't pay for diagnostic tests unless they approve the repair. And I have a 300 dollar deductible. 2 words MAXCARE SUCKS.

I had called The CarCare number that was given to me by the Carmax guy. His name was Kenneth. Anyway I call the CarCare number and a lady answers. I explain to her the issue at hand. That my car was serviced. And 2 weeks after that same problem arose. I feel I should NOT have to pay a 2nd deductible. The car should had been fixed the 1st time. While she's giving me the run around and stumbling over the lies she's telling me I ask to finally speak to her Supervisor.

My customer brought her vehicle in for a simple repair, a washer pump. Called, got an Auth # and ordered the part. Did the repair. Called for payment. Here is where the trouble started. My shop had moved since the last time we did work for one of their policy holders. This started a 3 hour battle to get paid. I had to have the customer call to get the information I needed to get them in order to move forward. After all this they changed what they were willing to pay 3 times. BBW of this outfit. They are not easy to work with and everyone you talk to will give you a different answer.

I purchased a 2011 Infiniti G37 3 years ago. Since then, I’ve had to replace the slave cylinder because my clutch went out, I had to replace my transmission, couple malfunctions like my windows not going up and down properly, and now my AC stopped working and found out I had to get a new condenser because it’s cracked. THEY DID NOT COVER A PENNY.

I bought the warranty for $3500 last year. Right after I had the MB SUV for one year, it started to have lots of issues. In the last three month, I had transmission replaced $7000, starter, $1603.66, idler pulley $681.56, engine mounts $2691.17. That's $12000 in total. All I have to pay is $500 deductible. Thanks God I still purchased the warranty after seeing the reviews on this website. Otherwise I might be crying right now ‘cause who knows how much I would need to pay to get this car repaired in the next few years.

We purchased a 2012 Nissan Rogue from CarMax, with the MaxCare Extended Warranty up to 100,000 miles. At 91,000 miles the car shook to a stop and went dead. We called MaxCare and they told us they would cover a wrecker and we could send it to any repair shop that is authorized. I looked up the nearest one and MaxCare stated they were approved. So we had it TOWED to that location.

It is very hard to find dealerships willing to take this. The closest one to us is 45 minutes away. There isn't one in our county or any surrounding zip codes to us. It would be nice if they would branch out. They also need to improve their rental car policy. When I used my extended warranty last time they set me up with a rental through Enterprise. My local Enterprise was out of cars. They did not have a contract with any other rental companies so I was forced to pay out of pocket at Hertz and get reimbursed after a few weeks. It's great in theory, just needs improvements.

I purchased a Mercedes Benz S550 from CarMax, also purchasing the maximum MaxCare policy along with it. 5 years/100K miles. After two years and only 72000 miles on the odometer and after having several major repairs covered, I brought the car in for a malfunctioning air conditioning compressor. I was informed that the repair would not be covered under MaxCare because the total cost of previous repairs had reached the purchase price of the car! This was exclusion was never mentioned verbally, nor in print under exclusions in the MaxCare sales pamphlet that the sales consultant went over with me when I purchased the car. I’m very disappointed with CarMax!!

I paid $1400 for an extended warranty and when my engine blew they would not cover to replace. They will look for every little thing to disqualify you so they dont have to pay. They make it sound like a great program to get you to buy. But when something happens to your vehicle they wont pay. I will never purchase a extended warranty again. The money you spend in the warranty could go towards future repairs. Save yourself time, stress and worry. DONT BUY!!!!

In the last 2 years I have bought a 2014 Cadillac ATS and a 2009 VW Jetta from CarMax. I hesitantly bought the aftermarket warranty for both. Unfortunately, 4 months after buying my ATS it needed a $3700.00 rear differential replacement. Since I could get the service done at any mechanic I took it to the Cadillac dealer who gave me a loaner. The representative came and looked at my car and approved the repair right away.

I have taken my 2008 750i BMW to AAA certified mechanic and they have gone on and beyond on my repairs. Maxcare has approved at least 35,000 in repairs worth every penny. I usually receive a rental car immediately they cover a rental for up to 7 days. I have nothing but positive feedback to give Maxcare. I don't bother with Carmax. They usually need an appointment and the soonest appointment available is usually 1-2 weeks.

I see many people with bad experiences with Maxcare on here. I am quite the opposite. I had to have major repairs made on my 2011 A4. A known (Audi) oil consumption issue on the model and year of my car that over time damaged my pistons to the point that they needed to be replaced. For anyone that has ever needed to replace their pistons you know it is a huge repair expense (around $6300 for an Audi A4) because of the required engine teardown! There were also 2 minor oil leaks that needed repairing (around $800.00). MaxCare approved the repairs within 2 hours of being requested. I was working with the Audi Dealership Service Department in Annapolis so these were repairs made by Audi trained mechanics. The only caveat was to provide my service records to show that I was keeping up with the manufacturer recommended routine services (which I had been, thank Goodness).

I purchased a 2002 Corvette from CarMax. I got the warranty for 6 years 100,000 miles in 2013. In 2016 I had some major problems. I had $18,000,00 in the car and all covered my Maxcare through CarMax. The repair shop owner screwed me and CarMax by putting ** parts in my Corvette. I started seeing the same problems 13 months later and the repair shop closed and took off with a lot of repair money. I called Maxcare and they told me because it was 13 months later they would pay again. The second time was $12.000 in repairs and they paid 100% again. It is a great company. I now have a different car, another Corvette and looking for a secondary warranty company and cannot find one.

Do NOT pay for this warranty through CarMax! They will give you incorrect information & then screw you out of money & not pay for what they say they will pay for. If you want a warranty, purchase it through one of the many legit warranty companies that will properly inform you & pay your claims.

Perhaps it is because I had to go through an actual dealer for repairs vs. having Carmax do the repairs, but my experience has been amazing. Within a month of buying a Porsche Cayman, I developed a strange noise in the transmission. I took the car to my local Porsche dealer and, long story short, two months later my car has a new transmission. I paid only my $300 co-pay and Maxcare covered the remaining amount (nearly $10K) without blinking an eye. Within two months, Maxcare has paid for itself 4 times over and I still have 5 years to go on the warranty. If you are considering an expensive vehicle, I'd highly recommend opting for Maxcare.