MaxCare Auto Warranty Reviews

Horrible!!! It took three months for my son’s truck to get the necessary transmission repairs! He had it back less than a month when the transmission went out AGAIN! He took it to Ford, who said they put a transmission in that should have never been installed, and they had no idea how the truck ran at all!! He’s been trying for weeks to contact and get a response from the warranty company to get his truck fixed again and guess what … no response from the warranty company. Crickets silence. Biggest waste of money ever!!

Maxcare is the absolute worst extended auto care policy I've ever seen in 50 years. With a water pump leaking, coolant core leak in the cabin, a starter repair, and 2,000 miles from home with a week of motels and rental cars they did not pay one red cent for the repairs let alone the rental car. Reason, I need preapproval I needed to obtain on a holiday weekend. Dealership repaired all. Spoke with David the supervisor, Brenda, Tristan, etc. all seemed to go well but all claims denied because I needed preapproval. Really, 2,000 miles from home stranded with major repairs. So they did not pay anything not a cent. Never in my 67 years have I ever seen such a company with poor ethics. They will hide behind contract clauses not to pay. Not a cent? Why did I buy this for over $3,000 on the 2019 Ram 1500? They took my cash for the policy and hid behind fine print in my opinion. They have no intention of making it right. Do you want to have this happen to you?

I have 2019 Ram 2500, on Feb 19 I turned on to the on ramp for the interstate. Once I turned I heard my coolant line hitting my fan and immediately pulled over. No lights came on, engine never got hot. I opened the hood. Seen the coolant line blew off. I snapped a photo and called a tow truck. I did not touch anything because I didn't want to affect my warranty. The shop ran the diagnostic test and verified I blew a head gasket and the back pressure blew the coolant line off. I'm not thinking anything bad because I purchased the extended 150k mile warranty.

I obtained MaxCare for 36 months when I purchased my 2015 truck in May of 2024. I chose a $250 deductible but at the time, I thought it wouldn't affect the "great" investment I was making. I was so wrong. About two weeks ago just as I was heading to move my things into my newly purchased home, my truck just quit. After that it wouldn't crank and was in reduced power mode, I immediately thought "okay I have an extended warranty for this". I used roadside assistance to have the truck towed to my local Chevy dealership only to discover they don't accept MaxCare. After that, I decided to have my Chevy towed back to CarMax but guess what? I could only get a tow every seven days and only for SEVEN miles. That's right, seven miles.

Do not ever purchase a warranty from this company. I bought a car from Carmax. They sold me the extended warranty. I had transmission issues. I took it to a shop. They told me they were asking for data logs on the transmission, that due to age the car cannot even provide. I was informed they were doing everything they could to not pay so towed the car back home. I pulled the transmission. I sent it to a shop, they verified it was a failed bearing that destroyed the transmission. I called Max Care, explained the situation that I was a mechanic. I sent it to a 5 star transmission shop. They wouldn’t go because it wasn’t an approved shop, so I came out of pocket over 2000 to put a new clutch and have the transmission rebuilt and did all the labor myself. These people are crooks and when you need them, they are going to use every loophole to not pay needless to the car runs perfectly now, thanks for nothing, MaxCare.

I bought my Range Rover from CarMax. I purchased the Maxcare with the $50 deductible to be able to take it to the shop of my choice for repairs if needed. Unfortunately my sunshade stopped working correctly. I took my car to my nearest Land Rover dealership and had the motor and sun shade replaced. This did not fix the issue unfortunately. The sun shade was still in a bind needing the casters replaced. After my loyal Land Rover service guy fought for me with maxcare to cover the repairs I am still left owing close to $2000 when I should only be paying my $50 deductible. Will definitely not be doing maxcare anymore!!!! Don’t fall for the trap!!! Do not do maxcare warranty.

I purchased a 2016 BMW 650i from CarMax along with the MaxCare extended service contract, believing it would protect me from major mechanical failures. Unfortunately, my experience has been the opposite. After the vehicle developed serious drivability issues, it was rendered unusable and has been out of service since October 2025. Over the course of several months, CarMax and its designated repair facilities pursued multiple diagnostic paths, approved and attempted warranty-related repairs, and repeatedly delayed resolution. Only after prolonged loss of use did MaxCare ultimately deny coverage, citing “oil starvation” — a conclusion that was never supported by a teardown inspection, documented physical evidence, or prior diagnostic findings. This explanation was introduced late in the process and contradicted the earlier diagnostic history.

Carmax sells the warranty as if you pay the deductible and it's all covered, that is a lie! Then, when you call the number to ask, you get someone with no car experience reading a script on how they only pay what the approved amount a engineer with no car experience thinks it'll take to fix it. Along with only paying the "MSRP" for the parts when the MSRP is less than I can get the parts for at a discount. Lastly, in Tennessee, they don't pay for the tax, but the mechanic charges the tax and they told the mechanic I have to file to get reimbursed.

Absolutely horrible warranty. They drag their feet at every turn. The “$300 deductible” ends up costing far more. They will only pay for a rental car at half the rate of what it cost for time car is actively worked on. During the time they’re looking for loopholes to not pay and “investigating” the claim, the rental cost is on you, so a fix that should cost you $300 ends up costing WEEKS of time, will be over a $1,000 in total charges. I’d never buy from CarMax or buy MaxCare ever again. Absolutely unprofessional and pathetic warranty company.

No stars….MaxCare extended warranty doesn’t care at all! I purchased my Mercedes on 3/1/25. 5 months in the car started making noise, took it to Mercedes. This car has over 12k worth of repairs that needs to be done to it. The car has been sitting at Mercedes-Benz for 2 months collecting dust because Maxcare continues to refuse to pay for the repairs. They expect me to pay the deductible and any difference Maxcare “does not”want to pay. I told Carmax look please take this car back put me in something else. Mind you Carmax is separate from MaxCare. Carmax has excellent customer service and staff. I can’t complain about them. All I heard is crickets from MaxCare.

They have covered everything that my truck needed. My mechanic is fortunately listed in their repair places so I got lucky on that. My last repair was an entire rear end, bearings etc. It went so smooth and they sent a brand new rear end and parts needed. It took about a week for all of it to arrive and my mechanic had it done by the end of the day. I still have about 10,000 miles left on my MaxCare warranty and just wish I could buy another one when it expires, but it's only a 1 time warranty. Read the warranty when you buy it so you can understand all that's covered and you don't get any unpleasant surprises. They have been good for me.

By far the best vehicle warranty insurance and insurance that I've ever dealt with. I wish that I could have them pass the point of sale. I currently have 106,000 mi on my vehicle and I so want CarMax extended warranty to be my provider.

Well so far our experience has been a nightmare. Three weeks ago had car towed from Chevrolet dealership after learning that they were not associated with MaxCare. Had it towed (200.00) to facility that is in network with Maxcare. 5 days in at this point. Inspector comes out and runs test only to say the mechanic has to take half engine apart to determine the problem. Granted at this point it's already had 2 tests done to determine what was wrong. 3 weeks now and inspector has made 3 visits only to keep saying more and more of the engine has to be taken apart.

I would never purchase from them again, engine replacement at 62,000 miles but 2nd owner and paid extra for Carmax extended warranty and was charged $1600 for replacement even with warranty 😢 NEVER again

THE ABSOLUTE WORST WARRANTY IN THE WORLD! DO NOT EVER GET THIS WARRANTY! You pay for a warranty that doesn’t help customers at all. If I could give them a 0 I would. The experience was a complete nightmare. They did nothing to help and refused help me.

We took our 2019 Dodge Ram 1500 truck to an authorized dealer 51 days ago. MaxCare closed out our claim without notifying us, paid the authorized dealer over $13,000 and are now denying us a rental car (which we need for employment and moving out of state purposes). This is a serious contract issue and extremely bad faith on MaxCare's part. They are refusing to retroactively attach rental coverage with the first claim now that a second claim has been submitted. We asked for this issue to be escalated this morning because we have been asking for our entitled rental car thru this warranty for 51 days!

86k miles on my 4Runner and the transmission and Transfer case went out. The car makes a grinding sound and won't move. It's been sitting at Chesapeake Toyota for 3 weeks. It took their adjuster more than a week to come out. Then the warranty decided his opinion wasn't enough and they want pictures of it broken. Now Toyota will spend extra time to disassemble these items to prove again it's broken. According to the plan, only one week of rental is covered. They appear in no rush to get this resolved.

Extended warranty company did not care for the vehicle I purchased from CarMax. East Haven Ct. Car was towed to extended warranty repair centers and was told it could not be fixed. I have all the paperwork. Towing and dissatisfied with this business. 2013 VW Tiguan. WHY!

I purchased a Range Rover from Carmax and in tandem, the highest level of Maxcare warranty for approximately $5k. I used it several times and had mixed experience, leaning toward poor. Examples included being told I must use aftermarket parts, and if I wanted genuine, I had to pay the difference. Some shops did not feel comfortable doing repairs using aftermarket parts. I tried to use those in the RepairPal network to save in deductible, but due to the specialty nature of a high-end brand, these shops have a limited understanding of common issues and ease to repair based on repeat issues of same type.

This warranty gets continuously worse. To the point where it is not even worth purchasing. The preferred shops are not compensated for the repairs as they should be, which then falls on the customer. There has not been a single time where I haven’t had to pay at least 5x my deductible because they will only cover a small portion of the actual repair and part. The warranty ends up paying pennies to the dollar. When you try talking to customer service they tell you to pick somewhere else, yet it is their preferred shops. It’s a joke at this point. Stay far away.

Please do not purchase Max care. They are the worst company to ever deal with when it comes to them covering services for your car. Lack of communication, hard to reach someone! They say they note every conversation you and the claim department have but that bs! They give you run around, tell you false information. I’ve been having trouble with them covering services that they told me and the service representative that would be cover and all of a sudden they fail to comply or honor what was told to me and the service department.

Wow are we glad we purchased the MaxCare warranty plan! They towed our car and turns out we had 1 major issue with a faulty engine starter and a AC evaporator, both were completed in just 2 days and my wife was able to get a rental for a day. The technician was professional, communicated well and did an outstanding job! Thank you.

Coastal Car Fix is an awesome business!! They found a problem with our vehicle, called Max Care and the repair was covered and Coastal Car Fix took care of it!! I highly recommend the Max Care warranty and Coastal Car Fix for your auto service needs!!

Needed a timing chain replacement in my 2017 Honda Accord touring. Now any mechanic that you know is going to automatically get the kit because that is what you do to properly fix the issue. Mind you I pay for the highest warranty and don't even have a deductible. Max care only wanted to cover the tensioner, only part of the work. The work had to be done without them installing a new water pump because max care only wanted to cover for a half ** job. Never again.

I purchased a car from CarMax and bought the extended warranty MaxCare. This was back in 2020. I was lied to about everything including the car being in a car accident and CarMax not even looking at the Car before selling it to me. Well to make a long story short MaxCare refused to fix my car. I have all oil changes and have showed them. BTW the same companies own Carmax and Maxcare.

MaxCare warranty is useless. I bought a low-mileage Infinity QX60 from CarMax and in less than 1.5 years the engine went bad. Even with maintenance receipts, MaxCare refused to cover the replacement engine. I would think twice before doing business with CarMax or MaxCare, they are not reliable.

Just get the runaround anytime there is an issue with my car and we use the warranty. Takes forever to get anything approved. Car has been in for the same issue multiple times and they take longer each time. Not worth the price of the warranty.

I recently used by Maxcare extended warranty and had to go through RepairPal as my Carmax service center in Murrieta, Ca, had a waitlist of up to 2 months. So I took my Infiniti Q60 to Nissan of Temecula, who accepted the Maxcare extended warranty insurance. My vehicle went in for repairs on December 13, 2024. I did not get an approval for my claim until 3 weeks and 3 days later during which time I had to pay out of pocket for my rental car. Between Maxcare and Nissan, I was put off, ignored, and forced to pay what turned in to $2200 in rental car fees while the 2 went back and forth neglecting my vehicle.

I am extremely disappointed with CarMax's MaxCare warranty service. I took my vehicle in for a routine oil change at my service center, only to discover I had an oil leak. Wanting to utilize my MaxCare coverage, I called to verify if the repair would be covered. They confirmed that the oil filter housing was included under the warranty, but I had to take my vehicle to one of their approved shops—which I did without hesitation. Before proceeding, I made sure to ask if MaxCare would reimburse my diagnostic fee of $225.00, and the representative assured me they would, as long as I provided a receipt. I followed their instructions exactly, emailing the receipt on 1/23/24 to another MaxCare rep. That’s when the runaround began.

My car ran hot when I was two hours from home. It would not hold water at all so it could not be driven. I made the first call to Carmax at 2:08 pm. After more than a dozen phone calls, text messages, and an additional $400 the tow truck finally arrived at 9:21. They don’t tell you that the warranty only covers a 10 mile tow. The only shop I could find that did not have at least a month wait was 55 miles from my location. I was only 5 miles from a Carmax but the service department was not interested in helping me at all except to say they had a 30 day wait and would not hold the car that long. They did finally recommend a shop because as I said I miles from home. I did consider having the car towed home but that would have cost me over $800.