MaxCare Auto Warranty Reviews

Customer service sucks. I talked to a guy name Dave today. He say they have no supervisor available. He was unwilling to help with my contract. He had a very smart mouth. He says they don’t have our Contract, just blank ones. The dealership should have everything we need, not them. Very unprofessional. I will not recommend anyone to them or be doing business with them any further! Just a joke.

Worst auto warranty company. My car is at the dealership and unable to get a hold of someone at MaxCare to approve the work that needs to be done. Unacceptable. Side note the gentleman at the dealership helping me is going on day 3 of getting an approval. They never answer their phone. Today he was on hold for 3 hours he gave up.

Don’t bother purchasing the warranty. For the third time in two years my vehicle is in the shop with over a thousand dollars of repairs that are somehow not covered in the MaxCare bumper to bumper warranty.

I would never purchase any extended warranty again. I feel like I bought a warranty I would not get any benefits from. I was told there were repair options in my town but that wasn’t true. When I actually needed help no one local wanted to deal with Maxcare. Closest place was 3 1/2 hours away.

I bought a 2018 Dodge Journey 3 years ago, the payment is $100 extra a month for the max care. First time the car has given any problems, try to take it to Car max but they are booked for 3 months, so they send us to a manufacturer dealership. They diagnose the issue and inform us that the 2000 dollar catalytic converter repair is on us, I call Max Care and they say, "Sorry it’s on you." When I tell the dealership, "Give me my car," I owe them 200 dollars for not fixing the 2000 dollar issue. They’re trying to make money, they will weasel their way out of fixing anything, if the engine blows next week they’ll say it was because we neglected the engine by not fixing the catalytic converter but “it has nothing to do with the engine.” Stay away.

I have had the same issue twice now with my 2019 Honda Civic The starter. Roadside assistance for CarMax is terrible. I waited over 3 and a half hours and finally had to leave my car with my key hidden for pick up. Roadside assistance does not care and blows you off online chat and telephone with no real answers to your questions. Terrible customer service. And now I have to worry if my car is ok and when it will be towed at all.

I wouldn't purchase Maxcare if I had the chance to do it again. I had an air conditioner compressor go out in May of 2023. Here we are a little over a year later and it is out again. It was only warranted for a year so that leaves me out in cold. I called and they told me there was nothing they could do because the cover part is no longer under warrantee. Here is my problem, I am still paying for Maxcare and can't use it because I am now over the mileage and I am still paying for it because it was financed with my car. Now I am going to have to pay out of pocket to get it fixed.

I have had Max Care on three different vehicles and it is no longer a viable program. Per the service manager at the local store when CarMax offered the 90 day warranty on all purchased cars they did not increase the staffing of technicians in the shop. Therefore they are pushed out weeks for scheduled maintenance and MaxCare appointments. So they use service partners, local car repair shops, that they will authorize and reimburse to perform needed and covered repairs. But in doing so have no control over the system and are very misleading when you call for a service issue.

I’ve had Max Care for the last two years and never had to use it. I bought a used Nissan Pathfinder in 2020. It had 40000 miles on it. Now all of the sudden the engine blew and basically they want me to cover a 2500 dollar charge to diagnose the engine because it has sludge. Without even looking at the car max care is telling me it’s my fault with not keeping maintenance on this car. The mechanic is telling me don’t pay the 2500 because they’re going to deny the repair. It’s close to 20000 for a new engine, So I’m stuck with this car that doesn’t run because they don’t want to pay. My only option is to walk away and lose all equity around 15000 dollars that I’ve paid. I still owe several thousand dollars on the car. So needless to say Carmax knew when they sold me this car that there was a problem with Nissan pathfinders and sludge problems. I guess it’s easier to blame the driver than to pay for engine repairs. I have all maintenance records.

I purchased my truck from Carmax in November 2023. I take my truck to the carmax where I bought it because they have a limited repair facility on site. If they can't fix they send it to the local Ford dealer they use. No problems with that. I have had 3 claims and zero denied. Two of the claims involved replacing seals and gaskets and took a week to complete. They gave me a loaner vehicle also. Don't know why there are so many bad reviews other than you didn't read the warranty and know the limitations. I'm very happy with my warranty from MaxCare. The cost of the warranty is included in my payment and it's very convenient knowing everything is paid at once. Maybe I'm fortunate to have found one of the better carmax dealerships (College Station Tx). I would purchase the MaxCare warranty again if I needed to.

A sincere thank you to the team at CarMax and MaxCare. Everyone I worked with worked especially hard and careful to assist with a major warranty claim with successful results and outcomes with the service centers involved in our vehicle breakdown. The service and attention to detail was exceptional even with a very challenging vehicle breakdown. The experience turned out positive and even though it took much patience and extra efforts to find solutions, it was well worth the wait. I would highly recommend CarMax and MaxCare extended warranties which combined helped save a $60,000 stranded vehicle which would not run and a $12,000 unexpected breakdown bill. Thank you everyone involved.

I purchased an Audi A3 Quattro on Jan. 5, 2020, from CarMax in Inglewood, CA and literally within less than a week my journey into the non-stop repair abyss began. I often wonder how these people live with themselves knowing that they're completely screwing over innocent people who just want to purchase a reliable car. I made the poor choice of purchasing a USED car from unscrupulous & heartless CARMAX and I'll never make that mistake again!

I purchased a 2018 BMW from Carmax in Columbus, GA. The sales rep advised me to get the coverage and explain to me what's covered and stated I can bring it to Carmax for repairs! Unfortunately Carmax don't work on BMW at all and I also had a flat tire and was stuck on side of the road and called Maxcare Roadside! Roadside never showed up and had me on side of the road for 9 hours and refuse to reimburse me for my tow! I had to find my own Tow and Maxcare repeatedly canceled my tow and stated the tow will be there in 15 mins!

2018 Camry with front end noise. Brought vehicle in for service at local Toyota. Source of noise was coming from both front hubs. Maxcare warranty only covers labor and partial part cost. Does not cover cost for the cheapest aftermarket part. Now I am being asked to cover the difference when we were told from the beginning everything is covered. All we have to do is pay a deductible. If I was you and they offer you maxcare I would run!!!! If you feel like give away your hard earn money sign up! They're not here to help you! Also customer service is rude and unprofessional. Save yourself a headache!

I needed my car battery jumped, Sub-zero conditions in N IL - Called Maxcare, requested Roadside Asst, at 1:36 pm. It's now 9:22pm. NO ONE EVER SHOWED UP! I called/texted. Got run around. I Had to call Tow Truck $95.00,

I purchased a 2016 Mercedes C300 from CarMax. I put $20,000 down and was only financing the MaxCare. I took the vehicle to Mercedes Benz to have the Service A done because CarMax told me that they didn't do it and wouldn't be able to reset that error message. Mercedes told me that there was over $5,000 in repairs needed. I told them that I would use my MaxCare. I found out MaxCare didn't cover. Because I needed a reliable vehicle I decided to sell the vehicle and purchase a new Mercedes on 11/22. MaxCare owed me over $3000 close to $4,000. When I called to cancel the MaxCare I transposed the mileage. So I called back and they said that they couldn't go in and correct. It was a 4,000 difference in the mileage. So now the refund expected had dropped to $3,000.

I purchased my second and last vehicle from Car Max, who sadly has become just another car dealer now. Did get extended warranty through them with Maxcare on a 2018 Chevy Silverado Anniversary Edition. Fell victim to what every mechanic, Chevy dealership, and apparently warranty company refers to as the "Chevy Shudder." Chevy was completely useless as I had suspected even though I was only a few days out of the manufactures warranty...which became more than a few days after more than 2 weeks navigating their "service" portals and jousting with their electronic bots. Never did hear a human voice. Had I known that Chevy sold 800,000 vehicles knowingly with this problem, I wouldn't have bought the car. Should have joined the class action suit. Car Max didn't disclose it either. But Max Care in the lineup takes the cake.

My daughter's Genesis came to us with a brake issue. We thought it was the brake pads, it wasn't. We were told by the first shop recommended by Carmax that it was a tire issue, it wasn't. Right now, if I could find the Person who can handle this issue would be great but alas, both carmax and MaxCare have done everything they can to blame each other for all the things wrong with my daughter's car and permitted a 20 year old to drive away with a car that had a faulty brake system because no one wants to take responsibility and pay for the repairs.

I had numerous issues with my car so I contacted Maxcare’s number to have them pick a shop for me. This shop took my deductible and fixed one issue but I had 8 lights on the dashboard so I took it back. Paid another deductible and all 8 lights stayed on. I said it must be transmission and they said they checked and it’s perfect. Took it to a new place and they checked all the lights and my transmission is shot! I have spent 2 months trying to report this and NOONE can get me any number but roadside assistance and said my car has to be towed in before they will talk to me! The car is drivable so why pay for a tow. I want to get my money back to pay my 3rd deductible but no one will help me! That shop even passed my inspection because they couldn’t figure out why all the lights are on. Terrible shop and terrible service.

I have a 2015 Range Rover that needed the turbo replaced. I had forgotten about the warranty and had the work done and paid over $7000 for the turbo charger. I realized after the fact this is a covered expense and contacted MaxCare. They have yet to respond after I sent three emails requesting information about making a claim. After calling the phone number and sending the paperwork from Range Rover via email, I was told the claim was "too old" and wouldn't be reimbursed. That's not a very good way of doing business.

I bought a vehicle from Carmax and purchased the Extended Maxcare warranty. I have taken this vehicle to the shop 5 times. I needed a new transmission. The dealership could not get the part in for 7 days and now Maxcare will not extend my rental. I have had nothing but problems with this company since DAY ONE. They are not about taking care of their customers!!!! Not to mention the out of pocket cost I have had to pay and having a warranty. I should have purchased a different warranty!! This company is trash!!!! Carmax is trash as well!!!!

My car failed safety inspection due to defective front strut. Dealership said they needed to order part. Scheduled to have strut replaced but 3 weeks later. In between warranty expired. MaxCare would not honor even with proof of first visit.

My 2017 Suburban needs lifter repair. It has been in repair shop for 9 days.. Repair finally approved by MaxCare. The manifold is back ordered for delivery another 30 days. My contract allows for 7 days car rental. Due to parts not available from GM, MaxCare refuses to extend my rental days. So here I am, no car, have to pay out of pocket for a month of car rental!!! I am so angry! What ever happened to caring about the consumer?? This is so unfair and you would think after making 1 claim in 4 years they would extend me a courtesy and extend the rental coverage. Nope - flat out refused to assist.

My Wife and I bought a 2018 Dodge heavy duty truck from CarMax. At deal closing we were offeredd an extended warranty that covered drivetrain components. Our transmission failed while In California, long story short CarMax is refusing to fix it due to tire size. Stock size is approx 32” we upgraded to a 35” with a okay from a dodge dealer that it wouldn’t be an issue. MaxCare is scapegoating the failed transmission and refusing our just repair. Stay away from Carmax.

I have had MaxCare Auto Warranty company for both vehicles for many years. I don't know if they are just hiring just 'anybody' because of Covid, or this company is just that bad! I have never had the horrible service I am experiencing now. I have been dealing specifically with their 'CLAIMS' department, and I have been getting the runaround for about a month now! I paid $134 more than my deductible, which I did even think that was possible. I thought you only pay your deductible and no more, but that is not what happened so be aware! MaxCare was/is supposed to reimburse me that amount, but ummmm no. They said they will only reimburse me $111 because of some 'tool' fee from the company that fixed my car, Firestone. That sounds like ** but whatever.

I have a problem with my F150's Turbos not working. It's been in the shop twice for the same issue. This time Max Care has told the dealer to tear the engine down because they don't know what the problem is. That means that if the dealer doesn't find the issue that I would have to pay the estimated $500 for the tear down. What a asinine approach to an automotive problem. When I called Max Care they said tough nuts as that is what their policy says. I asked to speak to a supervisor and they wouldn't comply and in the end the agent just hung up in my ear. I'm going back to Car Max and complain to them because they sold me the warranty and it appears that they have skin in the game with Max Care which makes both of them sleazy.

I have had my car for over a year and I still have plenty of mileage available for the warranty. I took my car in for service because it was having engine issues. I am now being stuck with a bill because CARMAX and MaxCare want to play back-and-forth that who's at fault for my car. They are trying to stick me with the bill. I bought this warranty so they would cover everything on the car and I'm not able to utilize it because no one will take fault for the problem at hand. I have supplied everything they've asked for and they are still giving me the runaround. What's even worse is the shop I have my car at has a several cars there that are in the same predicament as mine as carmax Max care will not cover the fixes they to be done.

Updated on 08/20/2022: This is a continuation of a Previous Post documenting my experience with CarMax's MaxCare Warranty. So my 2017 Ford Escape is in the shop for a total engine replacement with approximately 71,000 miles. My first call when my check engine light came on was to CarMax's Service Department. They were unable to give me an appointment to drop off the car for TWO entire weeks. Here I was without an operational vehicle and, even though they were unable to get me in for two weeks, MaxCare only covers 1 week of vehicle rental at $40 a day (the cheapest car rental available in my area is $46 a day). The rental would be over before the vehicle was able to even be seen by CarMax. I spoke with management in the Service Department and, basically, they will do nothing to remedy this situation (no loaner car, no contacting MaxCare for an extension, nothing, no help at all).

My partner and I purchased our MaxCare plan in late 2020, and it has been an unmitigated nightmare ever since. We just tried for the first time in a year and a half to get in contact with CarMax, and while the last time we spoke with them was bad enough (no two people that we spoke with were able to give us the same information), we discovered this time around that they've taken their contact information completely offline, I assume because their reviews are universally negative. Out of desperation, we contacted the Carmax corporate office in Richmond, VA to get Maxcare's contact information, because we had an electric motor failure & had no other option (the car that we bought from Carmax has been plagued with constant & myriad electrical failures), and it's been a constantly combative process ever since we've made contact.

I purchased a 2015 GMC Acadia from CarMax and got the best MaxCare warranty - 5 years, 50K miles, zero deductible at preferred shops. After 2 years, the car started falling apart. In the space of a year and a half, I had it in the shop at least 10 times. MaxCare paid out a solid $10K in repair bills in that time, with never a bit of hassle. Never cost me a dime. Couldn't have been a better experience.