
MaxCare Auto Warranty Reviews
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About MaxCare Auto Warranty
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If you purchase a vehicle through the national used car seller CarMax, you automatically receive its 4,000-mile/90-day limited warranty. However, you’re also eligible to buy a more robust MaxCare extended auto warranty. MaxCare offers a high level of coverage and a suite of benefits, but it’s only available at the point of purchase.
- Can be included in monthly payment
- Variety of plans and deductibles
- Cancel anytime
- Only available at time of car purchase
- Possible cancellation/transfer fee
MaxCare Auto Warranty Reviews
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Reviewed Dec. 31, 2024
Customer service sucks. I talked to a guy name Dave today. He say they have no supervisor available. He was unwilling to help with my contract. He had a very smart mouth. He says they don’t have our Contract, just blank ones. The dealership should have everything we need, not them. Very unprofessional. I will not recommend anyone to them or be doing business with them any further! Just a joke.
Reviewed Dec. 18, 2024
Worst auto warranty company. My car is at the dealership and unable to get a hold of someone at MaxCare to approve the work that needs to be done. Unacceptable. Side note the gentleman at the dealership helping me is going on day 3 of getting an approval. They never answer their phone. Today he was on hold for 3 hours he gave up.
Reviewed Nov. 29, 2024
Don’t bother purchasing the warranty. For the third time in two years my vehicle is in the shop with over a thousand dollars of repairs that are somehow not covered in the MaxCare bumper to bumper warranty.
Reviewed Oct. 25, 2024
I would never purchase any extended warranty again. I feel like I bought a warranty I would not get any benefits from. I was told there were repair options in my town but that wasn’t true. When I actually needed help no one local wanted to deal with Maxcare. Closest place was 3 1/2 hours away.
Reviewed Oct. 8, 2024
I bought a 2018 Dodge Journey 3 years ago, the payment is $100 extra a month for the max care. First time the car has given any problems, try to take it to Car max but they are booked for 3 months, so they send us to a manufacturer dealership. They diagnose the issue and inform us that the 2000 dollar catalytic converter repair is on us, I call Max Care and they say, "Sorry it’s on you." When I tell the dealership, "Give me my car," I owe them 200 dollars for not fixing the 2000 dollar issue. They’re trying to make money, they will weasel their way out of fixing anything, if the engine blows next week they’ll say it was because we neglected the engine by not fixing the catalytic converter but “it has nothing to do with the engine.” Stay away.
Reviewed Sept. 7, 2024
I have had the same issue twice now with my 2019 Honda Civic The starter. Roadside assistance for CarMax is terrible. I waited over 3 and a half hours and finally had to leave my car with my key hidden for pick up. Roadside assistance does not care and blows you off online chat and telephone with no real answers to your questions. Terrible customer service. And now I have to worry if my car is ok and when it will be towed at all.
Reviewed Sept. 3, 2024
I wouldn't purchase Maxcare if I had the chance to do it again. I had an air conditioner compressor go out in May of 2023. Here we are a little over a year later and it is out again. It was only warranted for a year so that leaves me out in cold. I called and they told me there was nothing they could do because the cover part is no longer under warrantee. Here is my problem, I am still paying for Maxcare and can't use it because I am now over the mileage and I am still paying for it because it was financed with my car. Now I am going to have to pay out of pocket to get it fixed.
Reviewed Aug. 26, 2024
I have had Max Care on three different vehicles and it is no longer a viable program. Per the service manager at the local store when CarMax offered the 90 day warranty on all purchased cars they did not increase the staffing of technicians in the shop. Therefore they are pushed out weeks for scheduled maintenance and MaxCare appointments. So they use service partners, local car repair shops, that they will authorize and reimburse to perform needed and covered repairs. But in doing so have no control over the system and are very misleading when you call for a service issue.
My vehicle died in my driveway and I called for a tow to a service partner as an appointment with the CarMax shop was weeks out. At 1015M The CSR told me that she could schedule a 130 appointment with a shop 5 miles from my house to diagnose the problem and if needed authorize a rental car. She assured me that the tow company could deliver the car in time for the appointment. 30 minutes later the tow company called and said they were running late. I reminded them of the 130 appointment and they assured me they would be on time.
At 45 minutes before the appointment I called Max Care about the tow company. The diagnostic appointment would now be missed. They set me up for a tow from another company with an expected ETA of no longer than 80 minutes. I called the local repair partner to tell them that the car would not arrive on time and he said I never actually had a 130 appointment. CarMax cannot see their schedule and they just try to work it in. And then he said in the afternoons it typically takes hours to get a person on the phone to authorize the work. He said it’s easier to get authorization in the morning. Did not matter because my vehicle wasn’t towed to the shop until after it had closed. Seven and a half hours after making my initial call for assistance. Really glad that I wasn’t stuck on the highway and out of town. Max Care is now a grand waste of money and this is the last vehicle I purchase from CarMax and the last Max Care plan I ever buy.
Reviewed July 29, 2024
I’ve had Max Care for the last two years and never had to use it. I bought a used Nissan Pathfinder in 2020. It had 40000 miles on it. Now all of the sudden the engine blew and basically they want me to cover a 2500 dollar charge to diagnose the engine because it has sludge. Without even looking at the car max care is telling me it’s my fault with not keeping maintenance on this car. The mechanic is telling me don’t pay the 2500 because they’re going to deny the repair. It’s close to 20000 for a new engine, So I’m stuck with this car that doesn’t run because they don’t want to pay. My only option is to walk away and lose all equity around 15000 dollars that I’ve paid. I still owe several thousand dollars on the car. So needless to say Carmax knew when they sold me this car that there was a problem with Nissan pathfinders and sludge problems. I guess it’s easier to blame the driver than to pay for engine repairs. I have all maintenance records.
Reviewed June 24, 2024
I purchased my truck from Carmax in November 2023. I take my truck to the carmax where I bought it because they have a limited repair facility on site. If they can't fix they send it to the local Ford dealer they use. No problems with that. I have had 3 claims and zero denied. Two of the claims involved replacing seals and gaskets and took a week to complete. They gave me a loaner vehicle also. Don't know why there are so many bad reviews other than you didn't read the warranty and know the limitations. I'm very happy with my warranty from MaxCare. The cost of the warranty is included in my payment and it's very convenient knowing everything is paid at once. Maybe I'm fortunate to have found one of the better carmax dealerships (College Station Tx). I would purchase the MaxCare warranty again if I needed to.

Reviewed June 17, 2024
A sincere thank you to the team at CarMax and MaxCare. Everyone I worked with worked especially hard and careful to assist with a major warranty claim with successful results and outcomes with the service centers involved in our vehicle breakdown. The service and attention to detail was exceptional even with a very challenging vehicle breakdown. The experience turned out positive and even though it took much patience and extra efforts to find solutions, it was well worth the wait. I would highly recommend CarMax and MaxCare extended warranties which combined helped save a $60,000 stranded vehicle which would not run and a $12,000 unexpected breakdown bill. Thank you everyone involved.
Reviewed May 6, 2024
I purchased an Audi A3 Quattro on Jan. 5, 2020, from CarMax in Inglewood, CA and literally within less than a week my journey into the non-stop repair abyss began. I often wonder how these people live with themselves knowing that they're completely screwing over innocent people who just want to purchase a reliable car. I made the poor choice of purchasing a USED car from unscrupulous & heartless CARMAX and I'll never make that mistake again!
Reviewed April 30, 2024
I purchased a 2018 BMW from Carmax in Columbus, GA. The sales rep advised me to get the coverage and explain to me what's covered and stated I can bring it to Carmax for repairs! Unfortunately Carmax don't work on BMW at all and I also had a flat tire and was stuck on side of the road and called Maxcare Roadside! Roadside never showed up and had me on side of the road for 9 hours and refuse to reimburse me for my tow! I had to find my own Tow and Maxcare repeatedly canceled my tow and stated the tow will be there in 15 mins!
Reviewed Feb. 15, 2024
2018 Camry with front end noise. Brought vehicle in for service at local Toyota. Source of noise was coming from both front hubs. Maxcare warranty only covers labor and partial part cost. Does not cover cost for the cheapest aftermarket part. Now I am being asked to cover the difference when we were told from the beginning everything is covered. All we have to do is pay a deductible. If I was you and they offer you maxcare I would run!!!! If you feel like give away your hard earn money sign up! They're not here to help you! Also customer service is rude and unprofessional. Save yourself a headache!
Reviewed Jan. 17, 2024
I needed my car battery jumped, Sub-zero conditions in N IL - Called Maxcare, requested Roadside Asst, at 1:36 pm. It's now 9:22pm. NO ONE EVER SHOWED UP! I called/texted. Got run around. I Had to call Tow Truck $95.00,

Reviewed Dec. 19, 2023
I purchased a 2016 Mercedes C300 from CarMax. I put $20,000 down and was only financing the MaxCare. I took the vehicle to Mercedes Benz to have the Service A done because CarMax told me that they didn't do it and wouldn't be able to reset that error message. Mercedes told me that there was over $5,000 in repairs needed. I told them that I would use my MaxCare. I found out MaxCare didn't cover. Because I needed a reliable vehicle I decided to sell the vehicle and purchase a new Mercedes on 11/22. MaxCare owed me over $3000 close to $4,000. When I called to cancel the MaxCare I transposed the mileage. So I called back and they said that they couldn't go in and correct. It was a 4,000 difference in the mileage. So now the refund expected had dropped to $3,000.
I have been in contact with them and was told my $2,900 would take 7-10 business days to receive. The refund amount continues to drop. The car has been paid in full. Today's date is 12/19 still no refund. I called CarMax today and spoke with Bria and was advised that it would be 4-6 weeks to get my refund. Why does it take so long to return money back to person that’s owed. I did Everything that I was supposed to do. I told them that I wouldn't use their company ever ok and she said ok. In this case, the customer doesn't matter nor is valued. I paid $20,000, I guess my money should be spent somewhere else.
Reviewed Oct. 11, 2023
I purchased my second and last vehicle from Car Max, who sadly has become just another car dealer now. Did get extended warranty through them with Maxcare on a 2018 Chevy Silverado Anniversary Edition. Fell victim to what every mechanic, Chevy dealership, and apparently warranty company refers to as the "Chevy Shudder." Chevy was completely useless as I had suspected even though I was only a few days out of the manufactures warranty...which became more than a few days after more than 2 weeks navigating their "service" portals and jousting with their electronic bots. Never did hear a human voice. Had I known that Chevy sold 800,000 vehicles knowingly with this problem, I wouldn't have bought the car. Should have joined the class action suit. Car Max didn't disclose it either. But Max Care in the lineup takes the cake.
Cashed my check for 1600 for the extended warranty but after taking the truck to Chevy and after Maxcare themselves told me when I called they had three calls already that day for the same thing, refused to cover the expense because filter and fluids don't count as parts. This is a truck, shaking me off the road, and which I had to shelve for two weeks to get into a Chevy dealership for repairs, and because there wasn't a "part" and it was "systemic" they wouldn't cover the cost. The only thing I understand from all this is why the repair shops at Chevy dealerships are always full. Went back to Chevy from Ford. Going back to Ford, or maybe simply walking. Either option is better than the these awful companies and their propaganda about customer service. Read the fine print or make nice with a lawyer. They are worse than insurance companies.
Reviewed Sept. 10, 2023
My daughter's Genesis came to us with a brake issue. We thought it was the brake pads, it wasn't. We were told by the first shop recommended by Carmax that it was a tire issue, it wasn't. Right now, if I could find the Person who can handle this issue would be great but alas, both carmax and MaxCare have done everything they can to blame each other for all the things wrong with my daughter's car and permitted a 20 year old to drive away with a car that had a faulty brake system because no one wants to take responsibility and pay for the repairs.
Yeah, if I could give zero stars, I would. Stay away from maxcare and carmax. They value their money more than your child's life.
Reviewed Aug. 15, 2023
I had numerous issues with my car so I contacted Maxcare’s number to have them pick a shop for me. This shop took my deductible and fixed one issue but I had 8 lights on the dashboard so I took it back. Paid another deductible and all 8 lights stayed on. I said it must be transmission and they said they checked and it’s perfect. Took it to a new place and they checked all the lights and my transmission is shot! I have spent 2 months trying to report this and NOONE can get me any number but roadside assistance and said my car has to be towed in before they will talk to me! The car is drivable so why pay for a tow. I want to get my money back to pay my 3rd deductible but no one will help me! That shop even passed my inspection because they couldn’t figure out why all the lights are on. Terrible shop and terrible service.
Reviewed June 14, 2023
I have a 2015 Range Rover that needed the turbo replaced. I had forgotten about the warranty and had the work done and paid over $7000 for the turbo charger. I realized after the fact this is a covered expense and contacted MaxCare. They have yet to respond after I sent three emails requesting information about making a claim. After calling the phone number and sending the paperwork from Range Rover via email, I was told the claim was "too old" and wouldn't be reimbursed. That's not a very good way of doing business.
Reviewed May 17, 2023
I bought a vehicle from Carmax and purchased the Extended Maxcare warranty. I have taken this vehicle to the shop 5 times. I needed a new transmission. The dealership could not get the part in for 7 days and now Maxcare will not extend my rental. I have had nothing but problems with this company since DAY ONE. They are not about taking care of their customers!!!! Not to mention the out of pocket cost I have had to pay and having a warranty. I should have purchased a different warranty!! This company is trash!!!! Carmax is trash as well!!!!
Reviewed April 5, 2023
My car failed safety inspection due to defective front strut. Dealership said they needed to order part. Scheduled to have strut replaced but 3 weeks later. In between warranty expired. MaxCare would not honor even with proof of first visit.
Reviewed March 17, 2023
My 2017 Suburban needs lifter repair. It has been in repair shop for 9 days.. Repair finally approved by MaxCare. The manifold is back ordered for delivery another 30 days. My contract allows for 7 days car rental. Due to parts not available from GM, MaxCare refuses to extend my rental days. So here I am, no car, have to pay out of pocket for a month of car rental!!! I am so angry! What ever happened to caring about the consumer?? This is so unfair and you would think after making 1 claim in 4 years they would extend me a courtesy and extend the rental coverage. Nope - flat out refused to assist.
Reviewed Feb. 8, 2023
My Wife and I bought a 2018 Dodge heavy duty truck from CarMax. At deal closing we were offeredd an extended warranty that covered drivetrain components. Our transmission failed while In California, long story short CarMax is refusing to fix it due to tire size. Stock size is approx 32” we upgraded to a 35” with a okay from a dodge dealer that it wouldn’t be an issue. MaxCare is scapegoating the failed transmission and refusing our just repair. Stay away from Carmax.

Reviewed Sept. 14, 2022
I have had MaxCare Auto Warranty company for both vehicles for many years. I don't know if they are just hiring just 'anybody' because of Covid, or this company is just that bad! I have never had the horrible service I am experiencing now. I have been dealing specifically with their 'CLAIMS' department, and I have been getting the runaround for about a month now! I paid $134 more than my deductible, which I did even think that was possible. I thought you only pay your deductible and no more, but that is not what happened so be aware! MaxCare was/is supposed to reimburse me that amount, but ummmm no. They said they will only reimburse me $111 because of some 'tool' fee from the company that fixed my car, Firestone. That sounds like ** but whatever.
I have spoken to 5 different people from supervisors to just regular workers about sending me my check. First, they said they had a bad address, then they said it was a problem with another section that sends the checks. When I called back two weeks later, they said they still needed my address!!!! This company is horrible. If customer service within the claims department is this bad, imagine how many consumers are being cheated, looked over, and mistreated! IJS.
Reviewed Aug. 24, 2022
I have a problem with my F150's Turbos not working. It's been in the shop twice for the same issue. This time Max Care has told the dealer to tear the engine down because they don't know what the problem is. That means that if the dealer doesn't find the issue that I would have to pay the estimated $500 for the tear down. What a asinine approach to an automotive problem. When I called Max Care they said tough nuts as that is what their policy says. I asked to speak to a supervisor and they wouldn't comply and in the end the agent just hung up in my ear. I'm going back to Car Max and complain to them because they sold me the warranty and it appears that they have skin in the game with Max Care which makes both of them sleazy.
Reviewed Aug. 23, 2022
I have had my car for over a year and I still have plenty of mileage available for the warranty. I took my car in for service because it was having engine issues. I am now being stuck with a bill because CARMAX and MaxCare want to play back-and-forth that who's at fault for my car. They are trying to stick me with the bill. I bought this warranty so they would cover everything on the car and I'm not able to utilize it because no one will take fault for the problem at hand. I have supplied everything they've asked for and they are still giving me the runaround. What's even worse is the shop I have my car at has a several cars there that are in the same predicament as mine as carmax Max care will not cover the fixes they to be done.
Not only are they sticking me with a $1700 bill for taking the car apart they are trying to get me to pay $1300 more to have the valve cover taken off so one additional picture can be sent in when that was the inspector's responsibility to make sure the car was how he needed to be able to take pictures. I would never recommend going to carmax for a car or using MaxCare to find a warranty plan.
Reviewed Aug. 16, 2022
Updated on 08/20/2022: This is a continuation of a Previous Post documenting my experience with CarMax's MaxCare Warranty. So my 2017 Ford Escape is in the shop for a total engine replacement with approximately 71,000 miles. My first call when my check engine light came on was to CarMax's Service Department. They were unable to give me an appointment to drop off the car for TWO entire weeks. Here I was without an operational vehicle and, even though they were unable to get me in for two weeks, MaxCare only covers 1 week of vehicle rental at $40 a day (the cheapest car rental available in my area is $46 a day). The rental would be over before the vehicle was able to even be seen by CarMax. I spoke with management in the Service Department and, basically, they will do nothing to remedy this situation (no loaner car, no contacting MaxCare for an extension, nothing, no help at all).
Updated on 08/18/2022: This is a continuation of my post from the other day (Day 2 of 7). I contacted the CarMax Roseville location where I purchased my vehicle in 2019 to share my frustration about the TERRIBLE experience that I had with their MaxCare Vehicle Warranty Customer Service. I spoke at length with the woman that answered, she put me on hold then came back and said that she was transferring me to a Supervisor in the Vehicle Maintenance Dept (She said they were the ones that handled warranty issues). I assumed that she was transferring me directly to someone . . . NOPE, I went into voicemail. I left a message and TWO DAYS LATER, I still have not received a return call. This is how CarMax treats customers. Stay tuned for Post #3 tomorrow. . . Yes, there is more to the story.
Original review: I cannot believe that a reputable company like CarMax is even affiliated with MaxCare Warranty. My experience over the past week will definitely make me think twice about ever purchasing another vehicle from CarMax. I purchased a vehicle in 2019 from CarMax with 46,000 miles on it. Just last week at only 72,000 miles the car needs a complete engine replacement. It is difficult enough that parts are hard to come by putting a lot of extra pressure on repair shops to get jobs done. I confirmed with the repair shop that they had sent all requested documentation to MaxCare (which they had) and I next reached out to MaxCare just to confirm that things were moving along. For some reason, even though the repair facility had already provided everything to MaxCare and was waiting for MaxCare to give authorization to proceed, the idiot at MaxCare kept insisting that they were an 'Incoming Call Center Only' and that the repair shop was somehow to know that they needed to call them back for authorization.
I kept asking for them to please explain their procedure to me and all that the idiot at CarMax kept saying is 'We are an Incoming Call Center Only' . . . basically meaning that they do not call anyone back. The more that I asked about the procedure, I kept getting the same stupid response. I hung up and called the repair shop again and they had no idea that the ball was back in their court to call MaxCare again for authorization. My car has already been sitting in the shop for 1 week today. Hey CarMax, why would you have such a stupid system in place where the client (me) could never get a call back and the repair shop could never get a call back. Seriously, an 'Incoming Call Center Only' to handle questions on repairing vehicles. CarMax, you should be ashamed. I am going to write something each day for a week about these idiots. Stayed tuned.
Reviewed June 3, 2022
My partner and I purchased our MaxCare plan in late 2020, and it has been an unmitigated nightmare ever since. We just tried for the first time in a year and a half to get in contact with CarMax, and while the last time we spoke with them was bad enough (no two people that we spoke with were able to give us the same information), we discovered this time around that they've taken their contact information completely offline, I assume because their reviews are universally negative. Out of desperation, we contacted the Carmax corporate office in Richmond, VA to get Maxcare's contact information, because we had an electric motor failure & had no other option (the car that we bought from Carmax has been plagued with constant & myriad electrical failures), and it's been a constantly combative process ever since we've made contact.
They say that they need a diagnostic code to get a claim started, which is reasonable enough, but they have barely any shops that they work with directly, and there aren't any facilities of theirs that will even get us in the door until late July (it's June 2nd as I write this), and it's becoming clear to me that they make it maximally difficult to actually make good on your warranty by partnering with next to nobody, and not beginning a claim until a car is in the shop & has a diagnostic code, which is impossible to do since they don't proactively work with anything like a reasonable number of mechanics.
Maxcare also, in our experience, has a history of doing everything in its power to deny claims in a bad-faith way. In a previous instance when we'd had a mechanical failure, we'd managed, after significant hassle, to get the car in with an approved facility that worked with Maxcare, where it sat in the shop. The mechanic said there was clearly something going on with our AC compressor, but they would need to run a diagnostic to get a better sense of what exactly was happening, and Maxcare told him that he WASN'T ALLOWED to perform the additional diagnostic. It was one of the most stunning, breathtaking instances of a bad-faith/fraudulent business practice that I had ever seen.
Run, do not walk, away from any offer that you're ever given for a Maxcare extended warranty. For the love of God, save yourself the hassle, just go to a dealership & get a used car. The cars themselves will usually be in better condition than at Carmax, and just about any extended warranty/CPO/etc. that you get from a dealer or third party will be infinitely more useful to you than this worthless nothing of a policy.
Reviewed Oct. 31, 2021
I purchased a 2015 GMC Acadia from CarMax and got the best MaxCare warranty - 5 years, 50K miles, zero deductible at preferred shops. After 2 years, the car started falling apart. In the space of a year and a half, I had it in the shop at least 10 times. MaxCare paid out a solid $10K in repair bills in that time, with never a bit of hassle. Never cost me a dime. Couldn't have been a better experience.
MaxCare Auto Warranty Company Information
- Company Name:
- Maxcare Auto Warranty
- Website:
- www.carmax.com
