MaxCare Auto Warranty Reviews

I would never purchase any extended warranty again. I feel like I bought a warranty I would not get any benefits from. I was told there were repair options in my town but that wasn’t true. When I actually needed help no one local wanted to deal with Maxcare. Closest place was 3 1/2 hours away.

I bought a 2018 Dodge Journey 3 years ago, the payment is $100 extra a month for the max care. First time the car has given any problems, try to take it to Car max but they are booked for 3 months, so they send us to a manufacturer dealership. They diagnose the issue and inform us that the 2000 dollar catalytic converter repair is on us, I call Max Care and they say, "Sorry it’s on you." When I tell the dealership, "Give me my car," I owe them 200 dollars for not fixing the 2000 dollar issue. They’re trying to make money, they will weasel their way out of fixing anything, if the engine blows next week they’ll say it was because we neglected the engine by not fixing the catalytic converter but “it has nothing to do with the engine.” Stay away.

I have had the same issue twice now with my 2019 Honda Civic The starter. Roadside assistance for CarMax is terrible. I waited over 3 and a half hours and finally had to leave my car with my key hidden for pick up. Roadside assistance does not care and blows you off online chat and telephone with no real answers to your questions. Terrible customer service. And now I have to worry if my car is ok and when it will be towed at all.

I wouldn't purchase Maxcare if I had the chance to do it again. I had an air conditioner compressor go out in May of 2023. Here we are a little over a year later and it is out again. It was only warranted for a year so that leaves me out in cold. I called and they told me there was nothing they could do because the cover part is no longer under warrantee. Here is my problem, I am still paying for Maxcare and can't use it because I am now over the mileage and I am still paying for it because it was financed with my car. Now I am going to have to pay out of pocket to get it fixed.

I have had Max Care on three different vehicles and it is no longer a viable program. Per the service manager at the local store when CarMax offered the 90 day warranty on all purchased cars they did not increase the staffing of technicians in the shop. Therefore they are pushed out weeks for scheduled maintenance and MaxCare appointments. So they use service partners, local car repair shops, that they will authorize and reimburse to perform needed and covered repairs. But in doing so have no control over the system and are very misleading when you call for a service issue.

I’ve had Max Care for the last two years and never had to use it. I bought a used Nissan Pathfinder in 2020. It had 40000 miles on it. Now all of the sudden the engine blew and basically they want me to cover a 2500 dollar charge to diagnose the engine because it has sludge. Without even looking at the car max care is telling me it’s my fault with not keeping maintenance on this car. The mechanic is telling me don’t pay the 2500 because they’re going to deny the repair. It’s close to 20000 for a new engine, So I’m stuck with this car that doesn’t run because they don’t want to pay. My only option is to walk away and lose all equity around 15000 dollars that I’ve paid. I still owe several thousand dollars on the car. So needless to say Carmax knew when they sold me this car that there was a problem with Nissan pathfinders and sludge problems. I guess it’s easier to blame the driver than to pay for engine repairs. I have all maintenance records.

I purchased my truck from Carmax in November 2023. I take my truck to the carmax where I bought it because they have a limited repair facility on site. If they can't fix they send it to the local Ford dealer they use. No problems with that. I have had 3 claims and zero denied. Two of the claims involved replacing seals and gaskets and took a week to complete. They gave me a loaner vehicle also. Don't know why there are so many bad reviews other than you didn't read the warranty and know the limitations. I'm very happy with my warranty from MaxCare. The cost of the warranty is included in my payment and it's very convenient knowing everything is paid at once. Maybe I'm fortunate to have found one of the better carmax dealerships (College Station Tx). I would purchase the MaxCare warranty again if I needed to.

A sincere thank you to the team at CarMax and MaxCare. Everyone I worked with worked especially hard and careful to assist with a major warranty claim with successful results and outcomes with the service centers involved in our vehicle breakdown. The service and attention to detail was exceptional even with a very challenging vehicle breakdown. The experience turned out positive and even though it took much patience and extra efforts to find solutions, it was well worth the wait. I would highly recommend CarMax and MaxCare extended warranties which combined helped save a $60,000 stranded vehicle which would not run and a $12,000 unexpected breakdown bill. Thank you everyone involved.

I purchased an Audi A3 Quattro on Jan. 5, 2020, from CarMax in Inglewood, CA and literally within less than a week my journey into the non-stop repair abyss began. I often wonder how these people live with themselves knowing that they're completely screwing over innocent people who just want to purchase a reliable car. I made the poor choice of purchasing a USED car from unscrupulous & heartless CARMAX and I'll never make that mistake again!

I purchased a 2018 BMW from Carmax in Columbus, GA. The sales rep advised me to get the coverage and explain to me what's covered and stated I can bring it to Carmax for repairs! Unfortunately Carmax don't work on BMW at all and I also had a flat tire and was stuck on side of the road and called Maxcare Roadside! Roadside never showed up and had me on side of the road for 9 hours and refuse to reimburse me for my tow! I had to find my own Tow and Maxcare repeatedly canceled my tow and stated the tow will be there in 15 mins!

2018 Camry with front end noise. Brought vehicle in for service at local Toyota. Source of noise was coming from both front hubs. Maxcare warranty only covers labor and partial part cost. Does not cover cost for the cheapest aftermarket part. Now I am being asked to cover the difference when we were told from the beginning everything is covered. All we have to do is pay a deductible. If I was you and they offer you maxcare I would run!!!! If you feel like give away your hard earn money sign up! They're not here to help you! Also customer service is rude and unprofessional. Save yourself a headache!

I needed my car battery jumped, Sub-zero conditions in N IL - Called Maxcare, requested Roadside Asst, at 1:36 pm. It's now 9:22pm. NO ONE EVER SHOWED UP! I called/texted. Got run around. I Had to call Tow Truck $95.00,

I purchased a 2016 Mercedes C300 from CarMax. I put $20,000 down and was only financing the MaxCare. I took the vehicle to Mercedes Benz to have the Service A done because CarMax told me that they didn't do it and wouldn't be able to reset that error message. Mercedes told me that there was over $5,000 in repairs needed. I told them that I would use my MaxCare. I found out MaxCare didn't cover. Because I needed a reliable vehicle I decided to sell the vehicle and purchase a new Mercedes on 11/22. MaxCare owed me over $3000 close to $4,000. When I called to cancel the MaxCare I transposed the mileage. So I called back and they said that they couldn't go in and correct. It was a 4,000 difference in the mileage. So now the refund expected had dropped to $3,000.

I purchased my second and last vehicle from Car Max, who sadly has become just another car dealer now. Did get extended warranty through them with Maxcare on a 2018 Chevy Silverado Anniversary Edition. Fell victim to what every mechanic, Chevy dealership, and apparently warranty company refers to as the "Chevy Shudder." Chevy was completely useless as I had suspected even though I was only a few days out of the manufactures warranty...which became more than a few days after more than 2 weeks navigating their "service" portals and jousting with their electronic bots. Never did hear a human voice. Had I known that Chevy sold 800,000 vehicles knowingly with this problem, I wouldn't have bought the car. Should have joined the class action suit. Car Max didn't disclose it either. But Max Care in the lineup takes the cake.

My daughter's Genesis came to us with a brake issue. We thought it was the brake pads, it wasn't. We were told by the first shop recommended by Carmax that it was a tire issue, it wasn't. Right now, if I could find the Person who can handle this issue would be great but alas, both carmax and MaxCare have done everything they can to blame each other for all the things wrong with my daughter's car and permitted a 20 year old to drive away with a car that had a faulty brake system because no one wants to take responsibility and pay for the repairs.

I had numerous issues with my car so I contacted Maxcare’s number to have them pick a shop for me. This shop took my deductible and fixed one issue but I had 8 lights on the dashboard so I took it back. Paid another deductible and all 8 lights stayed on. I said it must be transmission and they said they checked and it’s perfect. Took it to a new place and they checked all the lights and my transmission is shot! I have spent 2 months trying to report this and NOONE can get me any number but roadside assistance and said my car has to be towed in before they will talk to me! The car is drivable so why pay for a tow. I want to get my money back to pay my 3rd deductible but no one will help me! That shop even passed my inspection because they couldn’t figure out why all the lights are on. Terrible shop and terrible service.

I have a 2015 Range Rover that needed the turbo replaced. I had forgotten about the warranty and had the work done and paid over $7000 for the turbo charger. I realized after the fact this is a covered expense and contacted MaxCare. They have yet to respond after I sent three emails requesting information about making a claim. After calling the phone number and sending the paperwork from Range Rover via email, I was told the claim was "too old" and wouldn't be reimbursed. That's not a very good way of doing business.

I bought a vehicle from Carmax and purchased the Extended Maxcare warranty. I have taken this vehicle to the shop 5 times. I needed a new transmission. The dealership could not get the part in for 7 days and now Maxcare will not extend my rental. I have had nothing but problems with this company since DAY ONE. They are not about taking care of their customers!!!! Not to mention the out of pocket cost I have had to pay and having a warranty. I should have purchased a different warranty!! This company is trash!!!! Carmax is trash as well!!!!

My car failed safety inspection due to defective front strut. Dealership said they needed to order part. Scheduled to have strut replaced but 3 weeks later. In between warranty expired. MaxCare would not honor even with proof of first visit.

My 2017 Suburban needs lifter repair. It has been in repair shop for 9 days.. Repair finally approved by MaxCare. The manifold is back ordered for delivery another 30 days. My contract allows for 7 days car rental. Due to parts not available from GM, MaxCare refuses to extend my rental days. So here I am, no car, have to pay out of pocket for a month of car rental!!! I am so angry! What ever happened to caring about the consumer?? This is so unfair and you would think after making 1 claim in 4 years they would extend me a courtesy and extend the rental coverage. Nope - flat out refused to assist.

My Wife and I bought a 2018 Dodge heavy duty truck from CarMax. At deal closing we were offeredd an extended warranty that covered drivetrain components. Our transmission failed while In California, long story short CarMax is refusing to fix it due to tire size. Stock size is approx 32” we upgraded to a 35” with a okay from a dodge dealer that it wouldn’t be an issue. MaxCare is scapegoating the failed transmission and refusing our just repair. Stay away from Carmax.

I have had MaxCare Auto Warranty company for both vehicles for many years. I don't know if they are just hiring just 'anybody' because of Covid, or this company is just that bad! I have never had the horrible service I am experiencing now. I have been dealing specifically with their 'CLAIMS' department, and I have been getting the runaround for about a month now! I paid $134 more than my deductible, which I did even think that was possible. I thought you only pay your deductible and no more, but that is not what happened so be aware! MaxCare was/is supposed to reimburse me that amount, but ummmm no. They said they will only reimburse me $111 because of some 'tool' fee from the company that fixed my car, Firestone. That sounds like ** but whatever.

I have a problem with my F150's Turbos not working. It's been in the shop twice for the same issue. This time Max Care has told the dealer to tear the engine down because they don't know what the problem is. That means that if the dealer doesn't find the issue that I would have to pay the estimated $500 for the tear down. What a asinine approach to an automotive problem. When I called Max Care they said tough nuts as that is what their policy says. I asked to speak to a supervisor and they wouldn't comply and in the end the agent just hung up in my ear. I'm going back to Car Max and complain to them because they sold me the warranty and it appears that they have skin in the game with Max Care which makes both of them sleazy.

I have had my car for over a year and I still have plenty of mileage available for the warranty. I took my car in for service because it was having engine issues. I am now being stuck with a bill because CARMAX and MaxCare want to play back-and-forth that who's at fault for my car. They are trying to stick me with the bill. I bought this warranty so they would cover everything on the car and I'm not able to utilize it because no one will take fault for the problem at hand. I have supplied everything they've asked for and they are still giving me the runaround. What's even worse is the shop I have my car at has a several cars there that are in the same predicament as mine as carmax Max care will not cover the fixes they to be done.

Updated on 08/20/2022: This is a continuation of a Previous Post documenting my experience with CarMax's MaxCare Warranty. So my 2017 Ford Escape is in the shop for a total engine replacement with approximately 71,000 miles. My first call when my check engine light came on was to CarMax's Service Department. They were unable to give me an appointment to drop off the car for TWO entire weeks. Here I was without an operational vehicle and, even though they were unable to get me in for two weeks, MaxCare only covers 1 week of vehicle rental at $40 a day (the cheapest car rental available in my area is $46 a day). The rental would be over before the vehicle was able to even be seen by CarMax. I spoke with management in the Service Department and, basically, they will do nothing to remedy this situation (no loaner car, no contacting MaxCare for an extension, nothing, no help at all).

My partner and I purchased our MaxCare plan in late 2020, and it has been an unmitigated nightmare ever since. We just tried for the first time in a year and a half to get in contact with CarMax, and while the last time we spoke with them was bad enough (no two people that we spoke with were able to give us the same information), we discovered this time around that they've taken their contact information completely offline, I assume because their reviews are universally negative. Out of desperation, we contacted the Carmax corporate office in Richmond, VA to get Maxcare's contact information, because we had an electric motor failure & had no other option (the car that we bought from Carmax has been plagued with constant & myriad electrical failures), and it's been a constantly combative process ever since we've made contact.

I purchased a 2015 GMC Acadia from CarMax and got the best MaxCare warranty - 5 years, 50K miles, zero deductible at preferred shops. After 2 years, the car started falling apart. In the space of a year and a half, I had it in the shop at least 10 times. MaxCare paid out a solid $10K in repair bills in that time, with never a bit of hassle. Never cost me a dime. Couldn't have been a better experience.

Experiencing delamination of the 8.4" Touchscreen on my 2018 Ram 1500. I have the MaxCare extended warranty and it is supposed to also cover electronics but nobody except the Ram dealership will work on the touchscreen--and, of course, they are not a MaxCare repair shop. I have called several MaxCare recommended shops and they all say to take it to the dealer.

I am very unhappy with MaxCare after speaking with them and my dealership. My car is just out of warranty and only 3 years old. I am beyond frustrated and cancelled the remainder of my contract. I paid a huge amount at purchase and for what? I am stuck with the repair bill.

We are a repair shop attempting to contact MaxCare on a customer's behalf to authorize a repair. So far, we have been unable to speak with a representative, been given the runaround and left on hold for over 75 minutes checking the status of our claim. Our shop deals with warranty companies frequently, and most of them are professional and courteous. I would not recommend MaxCare and highly doubt that they will ever pick up the phone or answer our inquiries. Feels like a scam to me.

Well whenever something is wrong or if I even think something might be wrong they take care of me. Got the car from Carmax and happy I got extended warranty. I thought just for peace of mind but it works and it’s worth the money.

My truck was repaired by Ford, had Maxcare coverage to cover rental for week, put claim in and you get NOTHING! Tarique ** from MAXCARE CLAIMS took my claim info but still have no refund check($200) and it been since February of 2021!!! They also do not pick up their phone or call back, even though they say they will. DO NOT BUY!!! YOU ARE PRE WARNED!!!

I purchased the Maxcare warranty a few years ago. I purchased a vehicle that came with a lift kit. The adjuster came out to the shop I selected and denied the claim for a safety issue within my wheel bearings and axel. All because, I purchased a vehicle that came with mods. What is the point in paying for this policy if the claim is being denied for something that has nothing to do with me? Had they been upfront with me about the lift in the beginning. I would have considered another vehicle. This is unacceptable business practices! I will likely never again purchase a vehicle from CarMax!

I have purchased three cars from Carmax over the years, and I have always had a good experience using their MaxCare warranty. My first car I purchased around 2005 with a MaxCare warranty had a problem with one of the windows (it would not raise or lower). It also had some trouble with the weather stripping. I asked them if they could fix it, and they took the car in. It took them a little longer than they originally expected because they were waiting on the part. I didn't think I would need a rental at first, but since it took a couple of extra days, I went ahead and got a rental, which they covered. The process could have been faster, but they covered the window and even though the weather stripping wasn't covered, they fixed it anyway.

I detest the phone calls that come almost daily. You cannot turn them off. I would not purchase on on a bet. They will not take NO for a answer. I wish they had a phone number of their group to stop the calls once and for all.

Good service! Excellent coverage. Coverage for all the essential failures that can occur. Reliable car care for those unanticipated breakdowns. I strongly recommend. If you can find a better maintenance insurance, buy it. But, I don't think you will. The cost is comparable. Treat yourself well. This year of 2020 has made us all reliant on another; in so many ways! Be SAFE!

Maxcare is an absolute waste of time and money! I am going through the claims process today 11-2-2020 and all they've done is deny me after all the money I paid for the insurance. I purchased my vehicle through Carmax and asked for a bumper to bumper extended warranty which they guaranteed me maxcare was. Three months into the car and the catalytic converter breaks...no coverage. One year into the car and the battery doesn't work due to the moon roof having a short so it won't close causing water to leak onto my battery.

I purchased my vehicle in December of 2016 at Carmax in Merriam, Ks. They told me all the good stuff you want to hear and I even read the warranty. Keep in mind I have operated in the car business for 5 years myself. I bought the vehicle with 61,586 on the miles. Just hit 93,000. So 32k in 4 years and I live in Kansas mind you. Over the weekend I was driving in town and my driver side drive axle snapped in half. I pay to have the vehicle towed to my show. They see that it snapped and let me know. So I contact Maxcare to file a claim and find out about the reimbursement process. The first guy I spoke with was pretty nice but you could tell was kinda lost. He places me on hold while he types up his report. Comes back and asks me for my phone number. I provided my number.

Worse experience I’ve had or witness buying a car. Not even a week off the lot and my car was back in the shop for up to 2 months. Paint kept coming off, air bag light, multiple issues at once throughout the summmer! HOWEVER, they offer you a Maxcare plan that doesn’t secure the customer. My engine goes out a year later and MAXCARE gives me the run around for about 1 and half months. Just to deny my claim... they would NOT replace my engine or pay for a rental while my car was being fixed I had my maintenance receipts and everything. Why make a customer pay on time every month if they CANNOT use the service or warranty!! I would NOT recommend CarMax ESPECIALLY Maxcare to anyone! They are not for the customer!!

I called the provider to confirm a claim I would make to get an alternator replaced would be covered. The representative said yes and then went out of his way to tell me that all labor required to replace it would also be covered. I learned this wasn't the case when I got the estimate for the repairs back from my mechanic. A few more phone calls to the MaxCare provider later, I got to someone who told me honestly that labor up to a certain point is covered based on national labor allowances. I'll also be looking for a new mechanic, but I didn't appreciate someone going out of their way to lie to me about what's provided, particularly when the difference is a few hundred dollars. Getting to the bottom of up also sucked up much of my work day.

If I could give 0 stars I would. I would not recommend the MaxCare warranty to anyone. They talk a great game and promise you the moon when explaining everything it covers until you take it in for a "covered repair" and they deny the claim. The service guy called them, I called them, the service manager called them to explain the nature of the failure which should have been completely covered and all they would say is, "I'm sorry. We are not going to cover it." REALLY... Don't buy this warranty, you will only get screwed in the end. Period. You will be better off taking the money and putting it in an account....at least it will be worth that much when you need it. CarMax....you should be ashamed!! I will never buy another car from you or let you con me into an extended warranty again! And you can bet I'm going to tell everyone who will listen about my experience...

My wife and I purchased a Honda Odyssey and elected to purchase the top tier MaxCare warranty plan (a $50 deductible) because of the scope of the coverage. We used it to easily change an alternator about 9 months later without any issue. However, our van had a flashing check engine light come on about 6 weeks ago. The MaxCare warranty department decided that the work that needed to be done would not be covered due to "lack of routine maintenance" even though we have all the records proving otherwise. The CarMax-certified repair facility we're using even agreed with our position and contacted MaxCare on our behalf and were told that the claim would be denied (even though the reasons given were NOT routine maintenance items). Long story short - we may be out at least $600 in repairs/labor because MaxCare has decided that they will not honor the warranty provided.

Maxcare has treated me horrible. My 09 Honda CRV has been in the honda dealership for 3 weeks going on 4. They still havent approved my repair which is a faulty engine (I only had the car for a year). The only thing I got free was a tow. I've been unable to pay my car payment because I've been paying for Ubers and car rentals for the past 4 weeks waiting for them to get things rolling. When you call to complain all they tell you is unfortunately this or unfortunately that. This is the worst experience. Carmax isnt treating me any better. Maxcare wont pay for your rental until they approve the repair (waiting on approval for a month now). They want honda to put in a clunker engine so I'll be in this situation another year from now. They don't pay for diagnostic tests unless they approve the repair. And I have a 300 dollar deductible. 2 words MAXCARE SUCKS.

I had called The CarCare number that was given to me by the Carmax guy. His name was Kenneth. Anyway I call the CarCare number and a lady answers. I explain to her the issue at hand. That my car was serviced. And 2 weeks after that same problem arose. I feel I should NOT have to pay a 2nd deductible. The car should had been fixed the 1st time. While she's giving me the run around and stumbling over the lies she's telling me I ask to finally speak to her Supervisor.

My customer brought her vehicle in for a simple repair, a washer pump. Called, got an Auth # and ordered the part. Did the repair. Called for payment. Here is where the trouble started. My shop had moved since the last time we did work for one of their policy holders. This started a 3 hour battle to get paid. I had to have the customer call to get the information I needed to get them in order to move forward. After all this they changed what they were willing to pay 3 times. BBW of this outfit. They are not easy to work with and everyone you talk to will give you a different answer.

I purchased a 2011 Infiniti G37 3 years ago. Since then, I’ve had to replace the slave cylinder because my clutch went out, I had to replace my transmission, couple malfunctions like my windows not going up and down properly, and now my AC stopped working and found out I had to get a new condenser because it’s cracked. THEY DID NOT COVER A PENNY.

I bought the warranty for $3500 last year. Right after I had the MB SUV for one year, it started to have lots of issues. In the last three month, I had transmission replaced $7000, starter, $1603.66, idler pulley $681.56, engine mounts $2691.17. That's $12000 in total. All I have to pay is $500 deductible. Thanks God I still purchased the warranty after seeing the reviews on this website. Otherwise I might be crying right now ‘cause who knows how much I would need to pay to get this car repaired in the next few years.

We purchased a 2012 Nissan Rogue from CarMax, with the MaxCare Extended Warranty up to 100,000 miles. At 91,000 miles the car shook to a stop and went dead. We called MaxCare and they told us they would cover a wrecker and we could send it to any repair shop that is authorized. I looked up the nearest one and MaxCare stated they were approved. So we had it TOWED to that location.

It is very hard to find dealerships willing to take this. The closest one to us is 45 minutes away. There isn't one in our county or any surrounding zip codes to us. It would be nice if they would branch out. They also need to improve their rental car policy. When I used my extended warranty last time they set me up with a rental through Enterprise. My local Enterprise was out of cars. They did not have a contract with any other rental companies so I was forced to pay out of pocket at Hertz and get reimbursed after a few weeks. It's great in theory, just needs improvements.

I purchased a Mercedes Benz S550 from CarMax, also purchasing the maximum MaxCare policy along with it. 5 years/100K miles. After two years and only 72000 miles on the odometer and after having several major repairs covered, I brought the car in for a malfunctioning air conditioning compressor. I was informed that the repair would not be covered under MaxCare because the total cost of previous repairs had reached the purchase price of the car! This was exclusion was never mentioned verbally, nor in print under exclusions in the MaxCare sales pamphlet that the sales consultant went over with me when I purchased the car. I’m very disappointed with CarMax!!

I paid $1400 for an extended warranty and when my engine blew they would not cover to replace. They will look for every little thing to disqualify you so they dont have to pay. They make it sound like a great program to get you to buy. But when something happens to your vehicle they wont pay. I will never purchase a extended warranty again. The money you spend in the warranty could go towards future repairs. Save yourself time, stress and worry. DONT BUY!!!!

In the last 2 years I have bought a 2014 Cadillac ATS and a 2009 VW Jetta from CarMax. I hesitantly bought the aftermarket warranty for both. Unfortunately, 4 months after buying my ATS it needed a $3700.00 rear differential replacement. Since I could get the service done at any mechanic I took it to the Cadillac dealer who gave me a loaner. The representative came and looked at my car and approved the repair right away.

I have taken my 2008 750i BMW to AAA certified mechanic and they have gone on and beyond on my repairs. Maxcare has approved at least 35,000 in repairs worth every penny. I usually receive a rental car immediately they cover a rental for up to 7 days. I have nothing but positive feedback to give Maxcare. I don't bother with Carmax. They usually need an appointment and the soonest appointment available is usually 1-2 weeks.

I see many people with bad experiences with Maxcare on here. I am quite the opposite. I had to have major repairs made on my 2011 A4. A known (Audi) oil consumption issue on the model and year of my car that over time damaged my pistons to the point that they needed to be replaced. For anyone that has ever needed to replace their pistons you know it is a huge repair expense (around $6300 for an Audi A4) because of the required engine teardown! There were also 2 minor oil leaks that needed repairing (around $800.00). MaxCare approved the repairs within 2 hours of being requested. I was working with the Audi Dealership Service Department in Annapolis so these were repairs made by Audi trained mechanics. The only caveat was to provide my service records to show that I was keeping up with the manufacturer recommended routine services (which I had been, thank Goodness).

I purchased a 2002 Corvette from CarMax. I got the warranty for 6 years 100,000 miles in 2013. In 2016 I had some major problems. I had $18,000,00 in the car and all covered my Maxcare through CarMax. The repair shop owner screwed me and CarMax by putting ** parts in my Corvette. I started seeing the same problems 13 months later and the repair shop closed and took off with a lot of repair money. I called Maxcare and they told me because it was 13 months later they would pay again. The second time was $12.000 in repairs and they paid 100% again. It is a great company. I now have a different car, another Corvette and looking for a secondary warranty company and cannot find one.

Do NOT pay for this warranty through CarMax! They will give you incorrect information & then screw you out of money & not pay for what they say they will pay for. If you want a warranty, purchase it through one of the many legit warranty companies that will properly inform you & pay your claims.

Perhaps it is because I had to go through an actual dealer for repairs vs. having Carmax do the repairs, but my experience has been amazing. Within a month of buying a Porsche Cayman, I developed a strange noise in the transmission. I took the car to my local Porsche dealer and, long story short, two months later my car has a new transmission. I paid only my $300 co-pay and Maxcare covered the remaining amount (nearly $10K) without blinking an eye. Within two months, Maxcare has paid for itself 4 times over and I still have 5 years to go on the warranty. If you are considering an expensive vehicle, I'd highly recommend opting for Maxcare.

I bought a Mercedes GLK at CarMax and paid $2,100 for MaxCare. I used MaxCare twice. They covered more than $4,000 in repairs for my car. My car stayed at the repair shop only a few days each time. Works fine for me.

We were given minimal documentation regarding our Maxcare Plan, but were told it provided roadside assistance. When our tire blew in an unsafe location, even knowing the exact situation from the start, Maxcare wasted our time for twenty minutes on the phone before telling us they couldn't do anything and having a list of other tow services we could have been calling twenty minutes previously if they'd admitted they couldn't help. Even when directly asked multiple times, Maxcare refused to admit that they couldn't help and wouldn't deviate from script.

I have used Maxcare in the past and it was a success. However I have had to use Maxcare again but this time my car was towed to the shop on a Saturday. I was out of a car and did not know that they aren’t open on weekends. I was shocked. Cars can break down any day and the purpose of the warranty is to be covered and also get in a rental with no hassle until your vehicle is ready. Well it was 3 days before I was able to get a rental but by then my car was fixed by then. It was rough calling and asking for rides to and from work. Being a single mom, it was tough. I do believe they should be open 7 days a week. Cars just don’t break down Mon-Fri.

I would NOT recommend getting MaxCare. When buying a car from CarMax, they will "force" MaxCare on you but hold your ground and refuse. If they're being aggressive with it, just tell them, "Can we just proceed with the purchase of the car please." Save that money and invest it in your own car insurance's comprehensive plan. It will save you time, stress and money and provide you with a rental car for the entire duration of your repair.

I purchased a Ford F150 with 35,722 miles 9/26/2017. I chose the 60 month 75,000 mile warranty. It is my 6th CARMAX purchase and 4th MAXCARE service contract. The harness melted almost into at the positive battery terminal Monday September 10, 2018 and the truck won't start. I opened the hood and noticed the cable was melted almost into. I wiggled the cable, got the truck started and took it home. After researching how to repair I noticed several YouTube videos on the subject. Apparently this happens often. It is not a simple replacement of the connector.

Carmax didn't charge me the deductible upon getting my car back post a sensor being replaced. I told them that I'm supposed to have a 150 dollar deductible and they said I wasn't being charged. They then called a week later saying that I owe the 150.

I bought a MaxCare warranty for my Porsche Cayman. Took it in to the dealer to get a door latch fixed and to check the steering. After they fixed everything the total came to about $2700. MaxCare paid $1300 - $150 for my deductible. They refused to pay for the alignment that was needed after the repair was done. Clips and misc. parts that were needed or shop supplies.

I have purchased 4 cars from CarMax over the past 9 years and carry the complete MaxCare warranty on all of them. I never had an opportunity to use one until last week. My 2011 Nissan Rouge had an HVAC blower go out so I contacted MaxCare and was greeted very professionally. I asked if it was covered and was told YES anything that is not in the exclusion pages was covered. I initiated the process at my local repair shop. After verification the blower and control was replaced. We then found that the compressor had also failed after startup. I was concerned that I would be charged for the deductible two times. Not the case. The agent had the repair shop replace it under the same request. Great service. I will continue to take the warranty with my next car.

Unlike many others here, I had a pretty good experience with MaxCare. I've bought warranty 3y ago, and used it now for the first time (until now car was fine). I got a dead battery, and alternator also needed replacement. They have paid for both, so I'm positively surprised, since one could argue that battery is a wear part. I only paid a deductible. Maybe some folks don't realize that so many parts of a car are wear parts, and warranty does not cover them? Or maybe don't do maintenance frequently enough to keep the coverage? Not sure. Anyway my experience is good, and I can recommend MaxCare.

Maxcare refused to cover the cost to repair my car by making up a bogus excuse. I was on the hook for over 1000 dollars. They also took over 2 weeks to give the dealership the approval to work on the car and was left without a car for over 3 weeks. I even called the warranty center and they stated it would be covered if the part that broke wasn’t due to negligence or abuse. They lied about that again. The customer service at their warranty center is awful refusing to let me speak to another person that may help my situation. Their representative also got angry at me and curse over the phone. If I could rate them lower I would. Never buy from CarMax again.

Brought my 2008 F250 in for service to a Ford dealership on Tuesday. Ford called Maxcare and Maxcare agreed to pay for the repairs minus my deductible... Truck was done Wednesday and Ford couldn't release the truck to me 'till Maxcare paid them. After several calls to Maxcare by Ford and myself this still is not paid. Here it is Friday and I am still without my truck. They don't open again 'till Monday so I am without it all weekend and get to call and try to get them to pay. This is obnoxious. It's going to cost me more money in Uber getting back and forth to work than what the repair cost will be.

My husband and I purchased the extended Maxcare warranty from CarMax less than a year ago for our 2016 GMC Yukon XL. We were told we would have a rental car so we wouldn’t have to be worried about not having a car if the Yukon broke down. The transmission in my 2016 Yukon started slipping so stopped driving it and we called the CarMax Service department. They said they wouldn’t even look at my vehicle for FIVE DAYS!!! It sat in my driveway unusable for a few days and then sat on their lot for a couple days before they even diagnosed it.

Anybody want to contact me at ** to file a class section lawsuit please do! They won’t reimburse my money paid to have my car fixed. They keep saying they don’t receive the fax with all documentation requested and now they say they can’t read the documents via email. This has been going on for 4 weeks now.

I have Kia Sorento... It leaking Oil pressure switch oil pan and Timing cover leaking. I had drop my vehicle on KIA dealer for 5 day. Dealer follow up with Maxcare. They bill around 3000K for repair. Maxcare take care all of things. I have only pay 50 dollar copay. I am very happy with insurance. I recommend it.

I was really nervous about what we would have to go through when we submitted our first warranty claim. Yesterday my husband took our van into our local repair shop because of some clunking noises we had been hearing, and they found that there was a stabilizer bar that had broken and also noted that the rack and pinion were starting to leak. We had the auto shop call Maxcare's number to get preauthorization to work on it, and they gave it over the phone that morning. We had to pay for another repair on our own because it wasn't covered, but the two things mentioned above were covered by Maxcare and saved us $1,100. We got our car back by the end of the day totally repaired. So far, so good!

I bought a 2011 Cadillac SRX and a problem with a oil leak in front of the motor. It cost 900.00 to fix. I paid 50.00. Next Year my air conditioner went bad. It cost 2200.00 to fix. I paid 50.00 bucks. So far Maxcare has been good to me.

I purchased the $3500 Maxcare Auto Warranty when I purchased my 740i BMW. I started having issues with my engine, so it was taken to the BMW dealer. It took over two weeks for my car to be fixed with included a week of dead time due to hurricane Irma (Sept 2017). We paid for our rental (which is suppose to be reimbursed), submitted all required paperwork and receipts to Maxcare so that they could send us our check. Well as of today Jan 2018, we have made numerous attempts to see what the hold up was and every time we speak with someone, they tell us it’s being processed and there’s nothing else for them to do.

I took my car to the dealership as there were metal fragments in my oil and the vehicle was running rough. I was told that I needed an engine. I told them I had this Carmax warranty. The dealership called the warranty and was told that I had to authorize time for them to teardown the engine to find the exact cause. This cost me $900 just for the teardown just to have the engine replaced. That was half the cost of the engine. This is such a ** warranty and do not recommend to anyone!!! What's the point of paying for a warranty if I'm going to have to fork up more money just to use it?

Company decided to replace my rear suspension at $0 cost to me. I am happy with the resolution.

We purchased the CarMax warranty. It allegedly covers major repairs. So when our car did not start we phoned to see if we could get the car towed there for repairs. Their response was that we could do that but would have to wait 10 days for the repair to take place. What good is that? This is my second bad experience. The first time I phoned CarMax to get a simple oil change the lines were busy so I left a message for a call back. They never called back. What good is the warranty with that kind of service?

I bought a car from Carmax and accepted the extended warranty from the sales associate, who said it was the greatest thing since sliced bread... Confirmed that I could simply "bring the car to any authorized repair place or dealership, pay $300 for the repair (on covered items), and get a loaner vehicle while the service was being done." Great, right? Wrong. It's been so much more complicated, and I still don't have a loaner vehicle. Eleven months after I purchased my car, the engine began to eat itself. I heard a loud knocking. Brought it to a Hyundai dealership directly for servicing (Carmax wouldn't make me an in-house appointment for two weeks-- they suggested I continue to drive/damage the car in the meantime!).

The last time I brought my car to MaxCare (the car service within CarMax), they told me my headlight was non-operative and that I need to replace the entire panel. I asked them several times why I had to replace them all since, first I got them replaced less than a year ago and second, the headlight was on and off randomly, not like it was off all the times. They did not provide any explanation and told me that's the only way to fix it. I agreed since I trust their professionalism. When I got my car back, the next evening, the same issue happened when the headlight was on and off within 5 minutes each time I turned the engine on.

I purchased an extended warranty through Carmax for Maxcare. It wasn't a year until the car would not start. I towed it to Carmax. What a mistake. It was 4 days before anyone even looked at it. The communications from Carmax was poor. Maxcare representatives told me that they would not provide a rental car until the issue with car was known. Carmax never was able to determine the issue. After a week, they towed the car to a dealer. It was more than 8 days before they determined the cause. Maxcare reps finally authorized a rental car and said that they would call the car rental company to set up a direct pay. However, when I turned the car in, no payment was set up. My experience with Maxcare has been unbelievably bad. I would advise anyone thinking of purchasing a Maxcare warranty to rethink their decision. I will never buy another car from Carmax or a warranty from Maxcare.

Customer service is horrible! They like to take your money but won't approve your claim. I have a 2009 Subaru Impreza, I bought used from CarMax with 42 and some change mileage. I put 44 or so on it in 5 yrs. Good car wanted to keep for daughter, anyway I do my own maintenance buy oil by the case when on sale when shopping for the house, so I don't keep the receipts.

In November 2015, I purchased a 2010 Toyota Prius from CarMax; I was told to buy the Extended warranty from Maxcare by the car salesman. She said the extended warranty company was part of CarMax and the warranty taken anywhere. I never had to use the warranty until July of 2017. When my car's air condition stop getting cold, so I went to MyHonestMechanic repair for a diagnosis. They told me I would need a radiator $380.00 and Condenser $285.00 the total cost being $1,122.03 with labor. The repair shop had attempted to contact MAxcare since July 13, 2017, but every time we have called Maxcare extended warranty, they would not answer the phone calls or kept us on hold after we explained to them my car needs repairing.

DO NOT purchase MaxCare Extended Service Plan! This company looks for any and every possible way to avoid paying for submitted claims. My air conditioner stopped working and I took my car in two hours later for diagnosis and repair. When the service station called to get approval for replacement of the compressor and condenser it was denied. I called back to find out why and was told the compressor was damaged due to a collision and would not be covered. Because the compressor was considered damaged in a collision, the condenser would not be covered either. Meanwhile, I was not in an accident. They explained that if something from the road hit my car from underneath, that is considered "a collision" and therefore would not be covered. Save your money or go with another company!!

An Extended Warranty was purchased through CarMax in 2016. The vehicle was used for travel out of state in 2017 and during this time there was a malfunction on Saturday. The car was towed to a dealership. Monday, Maxcare was contacted. The customer representative confirm the malfunction was covered under the contract Maxcare's contract # was given to me. The Agreement (Contract) # given by CarMax was their #. The dealership was contacted, in turn called Maxcare to get authorization of the repair (Claim # was given) and performed. There has been so many negative complaints. Suggestion: Call 1st.

I bought the Maxcare Warranty through Carmax that was 2800+ dollars. I expected them to take care of me the way that a warranty company should. HECK NO!!!! My transmission went out on my Chevy Malibu, I have done all the maintenance, and taken care of my car mechanically. I had to pay out of pocket for a rental (which is covered under the "Warranty") and I just had to pay for another week of a rental because they are sending a INSPECTOR to check the transmission on my car. Mind you they have already had my car for a week, now we wait for the inspector to show which we have no idea when he will. IF they approve the claim then I have to wait another week for the car to get fixed... I am just so annoyed and feel so ripped off. I have never been so disappointed and pissed in my life.

I like others bought the Maxcare warranty from CarMax, and now when I really need it... It took the adjuster 5 days to tell the mechanic to reset the engine sensors and to tell me to continue driving the car. Great way to fix the car Maxcare. And they are not paying for the car rental that is part of warranty as well.

I have a 2013 Nissan Altima I brought from CarMax. I've only had the car short of a year and the transmission went out. I purchase the extended warranty at the time of purchase. I called and they told me which dealership to take it to. From the first time I called I experienced a problem. It took them two days to respond to the dealership. Once the tech told them it was the transmission the warrant group instructed them to fix the recalls and return it to me. The tech told them this would not fix the transmission. However the tech did what was they ask. I got the car back and on my way home the vehicle did the same exact thing and I was stranded on the side of the road for an hour. I had to struggle to get the car back to the dealership.

My car is in the shop for several things and Maxcare will not pay for my airbag module. It's under the seat on the passenger side. They said something was spilled on the seat. The dealership that it's at said that they seen a stain so they said something must have spilled. Wow how convenient. They are a joke.

At first I did not know that I had the extended warranty. I went and paid $7000 to get a new engine put in my car because the guy said that he would not cover what was wrong with the warranty. It was my crankshaft had locked up. So do not as I repeat do not pay the $1300 To buy the warranty. It is a rip off. They will not work with you and you are spending $1400 for no reason at all. So please everybody out there do not I repeat do not buy this warranty.

This is my first time writing a product review in my life, but I felt like it was needed in this case. I was on my way back home to Cincinnati, from New York City with my 2011 Buick Lacrosse. On the way my car started acting funny and went into reduced power mode, but I was able to complete the trip. The following Monday, I took it to a local GM dealer, and they said that would contact Maxcare before they would start to do any work. They gave me a vague idea of what was wrong, but it didn't seem to be such a big deal. They then called and said that Maxcare had to have someone come out and inspect the car. I was immediately worried, because of all of the bad reviews I have read online. Then I got the call a few days later saying that Maxcare would be taking care of the issue. I still didn't think much of it. I was just glad that they didn't deny coverage.

We've recently rented a vehicle due to our primary vehicle needing maintenance work, performed by Carmax. After speaking with Maxcare, in terms of reimbursement, we've now received three separate dates for which payment processing would take place. The response from Maxcare, ironically, showed a non-caring approach to funds we are waiting to have reimbursed. As if to say, they are doing us a favor rather than taking an approach we're simply trying to comply with what is outlined in Maxcare's useless extended warranty contract.

When I purchased my Maxcare Warranty from CarMax, I assumed CarMax was underwriting the warranty (Car MAX = MAX care). They do not. MaxCare is a third-party vendor. That means CarMax does not stand behind the warranty, but it does hide behind the fine print. I went in with a list of 8 minor and 1 mid-level problem with my car, having purchased a 150,000 mile warranty through MaxCare. I was told that each item would incur a $59.95 diagnostic charge at Carmax, and if MaxCare denied the repair(s) as not being covered by the warranty, I would have to pay the diagnostic fee for each denied claim to CarMax. This seemed unreasonable, since I was simply inquiring as to whether or not the items would be covered under the warranty, and I assumed CarMax would tell me what was covered, what was not covered and give me the option of repairing the uncovered ones. That is what I believed I had purchased. I had not.

I purchased my Mercedes 300C from CarMax and decided to proceed with the extended warranty. My car broke down the other day and the hassle I had to endure to get my car repaired was ridiculous. This extended warranty process is a scam - buyer beware. It resulted in five phone calls totaling over 3 hours of my personal time to get the situation resolved. They were arguing with Mercedes over $150 in labor and wanted my car to be towed to another dealership for repair that was 30 minutes away. This fiasco added an additional two days to the repair process. They FINALLY agreed to approve it being repaired at the dealership it was originally towed to but it was an extremely frustrating and exhausting process. I was told multiple times that no supervisor was available to speak with me - "they were in a 2 hour meeting".

We have not been impressed. We paid $2300 for an extended warranty on a Mercedes. We have come 1800 out of pocket on one occurrence, 300 on another. Maxcare provided only 300 in coverage. We would have been better off saving the $2300 for our own repairs. We could have gone to a reasonable shop and not been forced to a dealership which gave charges that warranty would not cover.

We just brought our car to Maine, we purchased when we lived in Florida. The car failed inspection. We need new tires, new brake pads and rotors. We only had this car a year and were told when we bought it all the tires were brand new. They showed us repair slips showing they put new brake pads and that everything passed inspection. The rotors were supposed to be new too. Now all need repairs which will cost us 600 plus dollars. The tires which have been driven maybe 3000 miles are all cracked and we are told must be at least 7 years old. Which means they were old and used when they put them on the car. Brake pads and rotors are not new and are the original ones never replaced.

Buyer beware. The recommended repairs from Molle Chevrolet is not covered by the MaxCare Extended Service Plan through Carmax. This warranty will only fix a existing broken part. They refuse to make the recommended repairs. My 2007 Yukon 1500 XL (84,000 miles) is burning 1qt of oil every 1,000 miles. Chevrolet's repair plan is to add a baffle and clean the engine for carbon build-up (total cost per Molle Chevrolet in Blue Springs, MO is $4,000).

I bought a 2007 Dodge Ram 1500 from Carmax in Frederick. An ongoing issue with the truck, right now it's in a transmission shop and the MaxCare extended warranty I bought from Carmax will not pay for the suggested price to rebuilt my transmission. They want to put a used transmission in my truck with a 6 month warranty. With a rebuild, you get a 1 year warranty. This extended warranty from Carmax SUCKS. Beware, do not buy their extended warranty packages. Buy your own, you already get a 30 day warranty when you buy a used vehicle. Shop for your own warranty. So I'm sitting around while the transmission shop fights with the MaxCare from Carmax to have my transmission fixed the right way.

I purchased my 2010 BMW 325 from CarMax in oct 2014. Every time I brought it for repairs the extended warranty refused to pay MSRP list prices for genuine fact parts and dealer would just charge me the balance since they were not allowed to use outside 3rd party supplied aftermarket parts. The final straw was when the transmission went out and the warranty company wanted to install a used transmission from a salvaged vehicle. I went along with it and this salvaged transmission lasted only 5 months. My vehicle has now been down a total of 4 months!

This is my first car purchased, I had my car for about 1 1/2 years and I'm having issues with it. My engine is overheating and my heater is blowing out only cold air, was told by Carmax to call Maxcare directly and they should be able to tell me if the coverage will cover my coolant air system, towing and rental (if needed). I then called Maxcare, told them what has been going on with my car. She said she wouldn't be able to give me an estimate or tell me if it covers without someone looking at my car.

Car #1- I purchased a 2008 Saab 93 with the Max Care Plan. After a slew of minor problems with it, over a year's time and the lack of parts available due to the company closing down, Carmax agreed to buy me out of the car for more than it was worth and get me into another car. Car #2 - 2009 Audi A4 with the Max Care Plan. Multiple minor problems addressed including a chip in the rear window all addressed with no question (window replaced). After having the car for a few weeks, I noticed it was consuming oil at an abnormal rate. I researched it and Audi was not doing anything for many angry customers with the same problem.

After owning my car less than one year and driving my car less than 6400 miles, it began having mechanical issues. While I had the car I changed the oil as indicated and did not do anything but drive the car back and forth to work. My car is a used 2012 Mercedes GLK 350 that was purchased from CarMax. I tried to make an appointment with CarMax but they were too busy to get the car in when the pinging in the engine started. They indicated that my warranty allowed me to take it anywhere. I took the car to the nearest Mercedes dealership. They found that the engine and electrical system needed to be replaced which would cost more than $25,000. They did note that the oil was low in the car. They said this was probably a symptom of the overall system failure of the vehicle as low oil would not cause an engine to fail.

I dropped off my 2005 Corvette with Sterling Auto Group, Bryan, TX... My harmonic balancer is wobbling & screeching, also my shifter would lock in park. Thanks to Phillip in the service dept my experience was flawless. I checked to see if Maxcare was accepted? He said yes. Everything went great... I picked up my car after paying $100 deductible and was very happy, Maxcare paid out with no problems...

I purchased the MaxCare warranty because it covered up to 150,000 miles. I know most vehicles start having major mechanical breakdowns at 100,000 miles. I do keep records of maintenance to my vehicles. Maybe it's OCD but I learned the hard way before. The automatic transmission will last about 100,000 miles if you do not service it. Once I bought the car, I had all the fluids changed. At 110,000 miles, the transmission started slipping. MaxCare did ask for the service receipt for the transmission and I provided it to them. There was no bickering, delay, or issues. I paid the $300 deductible and had my car back 3 days later. I was happy with the warranty because the transmission and labor came out to $4,200.

I purchased a used Lexus SUV from CarMax. First 10 days, CarMax fixed everything my mechanic discovered was wrong/broken. After that, CarMax referred me back to the dealer for repairs & have the dealer deal with MaxCare to file a claim. I recently had an issue with the Suspension Accumulators had failed. Lexus identified that all four needed to be replaced... When they called MaxCare to file the claim, MaxCare would only authorize one accumulator to be replaced. WTF! MaxCare stated that since only 1 failed, then only 1 gets replaced. No I have two more that are failing, making an interesting ride.

We were very lucky to have an acquaintance loan us a car because it took the service provider 59 days to complete the job, primarily due to MaxCare delays. Our daughter's car broke down on 24AUG15. The CarMax dealer told us they could not work on the car until sometime after 9SEP15. I am sure most people do not have an extra car to drive in case one breaks. MaxCare does provide a 7 day (<$40/day) rental during service, which was meaningless for the odyssey we experienced. Since CarMax wouldn't even look at the car until 9SEP, we took the Toyota to a Toyota Service Center. The service provider provided Maxcare with pictures and description of the broken engine the same day, 24AUG15. It took more than 7 days for MaxCare to tell the service provider to go ahead and then more than another 7 days for MaxCare to provide the service provider with an engine.

I bought Maxcare for my BMW X3 and the transmission failed after one year. They do not want to pay for a new transmission at BMW and send me to a independent shop. They will install a used transmission and will only pay for 1 week of car rental. It's their fault that is taking that long. More than 3 weeks already, I still don't have my car back. Do not buy Maxcare. CPO will be my next car.

I hit a pothole that I couldn't avoid so it damaged the tire rod along with something else. These idiots denied it because they said it could've been avoided. Never in my life. What's the point of paying for a warranty? These people are an complete rip off. Never ever AGAIN.

Good morning, I wanted to follow up and make a new entry that the MaxCare Warranty we purchased from Ford is not all it’s cracked up to be and has made it difficult for me to get work done on my car. My door sensors were going bad on my car and realizing we had purchased extended warranty via MaxCare they starting working with Ford but ended up not wanting to pay Ford so it made Ford's Customer Service look bad but on the contrary Ford was bending over backwards to make the warranty work for us as customers. MaxCare is very difficult. At the end of the day Ford had to absorb most of the cost to my car to satisfy us as customers. I believe the Ford was not at fault and that MaxCare didn't want to comply with their warranty contract we purchased to have for these type of issues. Sad to say I would not be shocked if Ford decides not to sell MaxCare's extended warranty for them and drops them and finds a more cooperative warranty company! Just my thoughts about MaxCare. So disappointed. :(

I purchased a 2011 Hyundai Elantra from CarMax in 2014. I loved the car itself but had some really bad luck with it. It broke down in July of this year and when it was sent to CarMax to be fixed under warranty, I decided to trade it in. Once my car was "fixed", they sent it to the dealership I was working with. The salesmen went to test drive my Elantra to make sure it was fixed and it didn't make it out of the parking lot of the dealership before it broke down again. He placed my car back on the truck and sent it back to wherever CarMax had it being fixed. It took at least a week for my car to be returned back to the dealership, again claiming it was "fixed". This time the dealership ordered a mechanic to inspect the vehicle and he found that again they hadn't fixed my car. The Kia dealership didn't want to hassle with it anymore and just said they'd complete the repairs themselves.

I have 07 GMC Sierra I purchased thru Carmax June 2012. I hooked up a boat and trailer to the truck and noticed my transmission was acting up around spring 2013. The engine would rev up really high so I would let off the gas and the truck would jerk to the next gear with a hard kick. I took it in for service, dealt with (Della south austin location). She sent the truck off to a transmission shop and they told her they could not recreate the transmission issue. This was in 2013 that I still have a voicemail from her stating they couldn't do anything for me since they didn't feel the kick in shifting gears. Della is no longer with carmax and hasn't been since 2013.

My shop has been doing warranty claims with Maxcare for years. We have also been doing business with a dozen or more other companies. For some reason Maxcare believes they should be charged far less than what the customer would be expected to pay for the same repair. They try to pay less than a fair and reasonable labor rate. Maxcare is out for the quick buck and willing to lose many quality repair shops in the process. Unfortunately their customer is the one that loses.

Maxcare paid for the repairs to my car and is running like new!

The MaxCare warranty is the most unprofessional and worst company I have ever dealt with. They have done nothing but try to find ways to get out of paying for the claim that is CLEARLY included in warranty. I bought an SUV from CARMAX and was talked into buying the extended warranty, which I was told would cover all thing except moving parts and maintenance. I was driving and my SUV caught fire under the hood. After further inspection it is easy to see it was an electrical fire. This is a very dangerous occurrence and luckily I was not injured in the incident. Fortunately a man driving by was able to extinguish the smoldering. I had the SUV towed to CARMAX to get a diagnosis and get it repaired. Once the tow truck got there, the manager was adamant about having the car promptly removed from there and said it was not their problem. I had the car towed to a repair shop and an estimate drawn up.

5 weeks after purchasing a X3 BMW the rear glass roof would not close so I went to Carmax and a mechanic said, "Why are you bringing it here? We don't work on BMW's. We send it to dealer." With a higher deductible I went to local dealer who diagnosed whole roof cassette needed replacement as their records indicated it had been "kitted" one already. Maxcare refused saying to rekit the roof again. It seems some gears were hard plastic and had a high failure rating. Calling Carmax was a waste of time, just a runaround. I found the not toll free number of headquarters for Maxcare and indicated they had two choices: fix the car as recommended by dealer or I would and take them to small claims court.

I purchased a 2010 Volkswagen Jetta from Carmax in 2013. One of the fuel injectors stopped. Maxcare is refusing to pay for the repair because they say it's caused by a clog and not a bad part. I paid over $3500 for this warranty that I was told would cover anything except regular maintenance. This is an item that specifically states is covered in the agreement. I will never ever, ever buy from Carmax or Maxcare again.

Anytime you call Maxcare you can plan on being on hold for at 30 minutes before even talking to someone. On many occasions after 30 minutes they hang up on you and then you have to call them back. One time was on phone with them for 105 minutes.

I used to advocate the purchase of the Maxcare warranty. In fact, I am on my 6th vehicle from Carmax that has the warranty. Now when I really need it, they are failing to replace my engine, stating that I drove it without radiator water or coolant. My garage floor is clean indicating no leak. The meter measuring heat never went above the halfway mark and I never smelled any burning. Yet somehow between now and an oil change I received a month ago, I was drained of coolant. Will never deal with Maxcare again.

I have had two major problems with my 2008 Nissan XTerra where repairs had to be made under the Maxcare warranty. The first repair was for the thermostat and radiator and the second was on the exhaust system. The work was done by Carmax. The entire exhaust system had to be replaced under warranty. Within a year I brought the vehicle back to the Carmax dealer because the vehicle was losing power then was extremely noisy. The dealership told me "That is how an XTerra is supposed to sound." I brought the XTerra to a Nissan dealer next door and they told me the exhaust system was rusted and had to be replaced. Carmax offered to cover the parts under the warranty but not the labor. The Nissan dealer told me the exhaust system that was put on was of very low quality. I had to pay to put a new, quality exhaust system on myself at a cost of $1,200.

I bought a 2009 BMW X5 in 2013 from CARMAX in GA. It had 20,000 miles. Two days ago while driving on a highway for about 25 minutes the engine started heating up and I had to stop the car on the side of the road. Used AAA to get it towed to nearby Goodyear service place. Next day the service tech told me that the pump and thermostat needs replacement and the cost was going to be $1,475. I even forgot that I paid $2,559 for Maxcare extended warranty. I went thru my files and realized that bought the extended warranty.

We purchased a 2008 Ford Edge from CarMax in 2010. We took a MaxCare warranty for 6 years/100,000 miles. We've used it twice & they've been difficult both times arguing with the Ford dealer over labor costs but paying in the end. Both times they tried to stick us with more than the $300 deductible but after much back & forth they paid. It is now in having a heater core & several other related parts replaced for a total cost of $2,000. MaxCare is refusing to pay anything due to corrosion in the heater core. The Ford dealer was quite surprised by this & so am I. They said we were negligent by not having it repaired sooner. Since I obviously cannot see inside my heater core & didn't realize there was a problem until the heat stopped working, how am I negligent? Then they said Ford knew there was a problem with that make & model.

In June of 2013 I bought a 2010 Chevy Malibu and after two weeks of having it I had to constantly call onstar to come out and jump off my car. So I took it to carmax and carmax said that it was nothing wrong with it. Then same problem remained and I took it to an outside source and they asked me where did I get the car from and I replied carmax and they said "take that car back now." I said "why, what's wrong with it", the guy replied "it's your transmission" and they had to jump off my car so that I can get it back over to the carmax location.

I have 2 problems with the vehicle. 1. Mirror isn't folding properly - feels loose. 2. Airbag light is on. Now, I have called ahead and got confirmation that both repairs will be covered. Day later GM dealership called me, that Maxcare has denied both of my claims. They told the dealership that ONLY the folding motor will be covered, not the mirror assembly. Dealership never replaced a motor in a folding motor, assembly only, so Maxcare asked them to ship them my mirror for repair!!! Airbag system didn't get approved because some visible corrosion on a plug leading to the sensor - which is inside the vehicle. I call that manufacturer issue and that should be covered. I still have 45k miles of coverage and will post more experience as it occurs. In the meanwhile, paying cash for these 2 repairs.

I bought a BMW with Maxcare plan. Car was in BMW maintenance till Sept 2014, I didn't perform any maintenance. There is a blockage in heating coil and Maxcare don't want to pay for it, saying it’s miss maintenance. Worst than health insurance.

Took my car to Crevier BMW dealer. They did not diagnose my rear vibration problem correctly. They did fix lots of other issues, total cost with my $200 deductible was $1398.00. They said my vibration issue was my tires. I took it to Goodyear tire dealer and they said it was not the tires, it was rear end. Then I took my car to Trinity European Service and Repair. They said it was the rear wheel bearing going out. They got it repaired under warranty, but I had to pay another $200 deductible. Supervisor/Manager "Moses" would not waive my deductible. Can you say scam! I have only owned my car for 2 years and I have paid out deductible 12 times.

Took my car into BMW dealership for an Oil Leak. Said the car had an aftermarket filter that is causing the leak so it was not covered under their warranty since they just performed an oil leak under the previous owner 3 months before I bought the car from Carmax. Called Carmax to see what to do and they said to call Maxcare. Called Maxcare and agent said that it sounds like maintenance and not repair so it is not covered by the warranty since the warranty covers only repair. I said this is just word games. I bought a car 6 months ago that has an oil leak and that sounds like a repair is needed to me. He said "then take it into Carmax since they sold you the car." I called Carmax and they said I need an appointment to bring it in and that would be 11 days from now... really!! She said "if you want sooner you can call around to other Carmax dealerships and see if they can get you in." I said "can't you do that for me?" She said no. I told her that this is bad customer service and took the appointment.

First and foremost I would recommend that no one ever buys a car from CarMax ever again nor should they buy an extended warranty from them. I have had nothing but trouble from them. I have a mechanic who has been my mechanic for over 20 years. The most honest mechanic that you could ever find. They made him wait for an adjuster to come out the next day, and the guy was there at 9 am and approved the claim. I called them after 5 pm the same day and they told me the claim was not approved, but the guy called it in at the garage around 9:15 am but according to the office for max care they have no report on file yet. They are a bunch of crooks who only want to take your money but when you need it they don't want to give it up. This is a scam and they are worthless liars and cheaters. DO NOT BUY THIS PRODUCT!!!!

I have contacted this company approximately 7 times each time I was told more info was needed and each time I would send them what they ask for. The last two times I was told that 500.00 and some change was being mailed to me. The person I spoke to, her name was Penny. She stated to me clearly that a check was being cut and mailed. This was 2 weeks ago.

We've had MaxCare for about 5 years since we purchased our used truck with the Houston CarMax. Every time we've had any problem on the truck, we've taken it into our local Chevy dealer and it has been fixed each time with no hassle whatsoever. We would gladly go this route again on a used car. For others who are having problems, I wondering if it was CarMax that was the problem and not MaxCare because I can’t understand why they would only be problematic for just certain customers??

I purchased a used Lexus SUV from CarMax. First 10 days, CarMax fixed everything my mechanic discovered was wrong/broken. After that, CarMax referred me back to the dealer for repairs & have the dealer deal with MaxCare to file a claim. I recently had an issue with the Suspension Accumulators had failed. Lexus identified that all four needed to be replaced... When they called MaxCare to file the claim, MaxCare would only authorize one accumulator to be replaced. WTF! 4 claims @ $300 deductible each = a lot cheaper to buy the parts myself & do the work myself! MaxCare = Super rip off!

I run an automotive repair facility and I have never dealt with such rude adjusters. I had to speak with adjusters on three occasions during the authorization and repair process and each time the adjuster was rude, condescending and arrogant. In the end, it seems to be a ploy to get the shop/customer to settle for less than they are owed. Unfortunately for MaxCare, we have been in this business for a long time, probably much longer than they have. If you want to play the game, you probably don't want to play it with me. In the end, MaxCare paid for every penny my customer deserved. It was a battle of the wits, but like I said, I am the superior player. The lesson that I want to share with anyone dealing with this company is this, remember they work for you or your customer, you are the boss, do not let them dictate what they will do for you. Hold this warranty company accountable, if you know what you need tell them and demand it, they will pay, they are just hoping you are weak.

Purchased a 2005 Camry from CarMax 7 months ago and was strongly encouraged to purchase the extended warranty from MaxCare. MaxCare has utilized every measure to not honor their warranty. They agreed to repair a failed power steering pump but NOT the resulting engine damage. I would NEVER recommend purchase of a warranty from MaxCare to ANYONE. I now have to pay for the full cost of both the power steering pump repair and replacement of the engine. I feel that both CarMax and MaxCare are dishonest companies, completely misrepresenting the extended warranty and then flat-out not honoring their contract, respectively.

We purchased a 2010 Chevy Malibu in 06-2014 and purchased extended warranty. After a month the vehicle tire (brand new) went flat and we called and were told it would be a week for them to look at the vehicle but tires are not covered at all no matter what. We went to our shop and they could not find a whole so they put air in and we went on our way. After only 800 total miles on the vehicle that same tire has gone flat again and I wanted to take it in to CarMax and first of all they did not return my call, and then when I did take it in was again told it would not be covered at all since it was a tire issue. Took it back to my local shop who took the tire off because again no nail hole, and found that the rim is completely rusted out and the sensor is rusted as well from previous owner using a product called tire fix which seals a hole in a tire.

I work for an auto repair facility and Maxcare is by far the WORST extended warranty company to conduct business with. No matter what time you call for repair authorization, the hold time to speak with an agent is well over an hour. Sometimes after being on hold for over 30 minutes a recording comes on and states that they are experiencing large volumes of calls and then the line just hangs up. This company is completely unprofessional.

Bought a Cadillac SRX from CarMax & Maxcare @ $300 ded/$50 per month. Within 3 months I needed 2 timing chains, supporting coils & tension belts + an oil change. Took to CarMax 1st and they sent me to the dealer; CarMax Paid my deductible while Cadillac provided the service. That one visit was $2735! I paid $0 and they offered me a rental car. $300 is a lot better than $3k. The peace of mind is worth it esp if you have a car that's expensive to fix. Coverage is 150 miles or 5 years and there is no max claim amount - so as long as it's mechanical/electrical, etc., it covered for as many times as it needs to be fixed!

I would avoid Maxcare at any expense. I am the owner of a shop who recently did repairs for a customer who has a Maxcare extended warranty. They are extremely hard to deal with, they don't want to cover any repairs, and they don't like to pay the repair facility after work has been completed. Waiting on hold with them take hours from your day. Worst customer service I have ever dealt with. You have been warned!!!

Maxcare is the worst warranty service. I've been paying for maxcare for over 3 years now and the first time I go in to get my warranty honored, I experience not only the worst customer service but they want you to go back and forth between them and the dealer...which is an inconvenience cause you're doing their job for them... They ask you the dumbest question like you are a mechanic. I have had my car at the dealership back and forth for over 2 weeks now and maxcare still doesn't know what's going on or even seem to care. You are better off getting an extended warranty thru the Dealer if possible.

My Nissan Pathfinder I bought used through CarMax had been giving me problems. I took it in to CarMax for a 50-dollar deductible to have it checked. They tried to charge me additional money to read the code. Luckily I had already gotten it read for FREE from a random car shop. Anyways, the Cadillidic converter (don't know how to spell it) was bad but not covered by by 150,000 warranty. After that I knew I was having tranny problems but they said it fine. Well I got fed up and went straight to the Nissan dealership and paid a 100-dollar deductible and I found out my transmission fluid and coolant had blended together and destroyed the transmission and radiator. Nissan did everything they could , ordered parts, got me a rental car, etc.

I bought a Mercedes Coupe E350 from CarMax about 6 months ago, and also purchased the Maxcare warranty (they are not affiliated). I think it is important to know that. So when I needed a service, I took my car to my local Mercedes dealer. Mercedes takes exceptional care of their customers and works well with Maxcare. Mercedes gave me a brand new loaner car at no extra charge and did all the legwork with MaxCare. I got authorization for the service within a couple of days, and the warranty paid for itself on one repair. I loved buying my car from CarMax, and I love having Mercedes do the service... You just have to be a smart consumer... I'm happy. Oh and I LOVE, my Mercedes!

THIS IS A TRUE STORY. PLEASE REPOST. DON'T LET THIS HAPPEN TO YOU OR SOMEONE YOU LOVE. In December 2012, Sherry and Shawn ** bought a Nissan Titan 33 minutes off the lot. We hit a deer. We just didn't hit the deer, we jumped over it. We had Progressive Insurance at the time. It had 94,000 miles on it. We did not receive loaner vehicle at the time. They sent the truck to Tony Moro auto body shop in Des Moines, Iowa. They told us it was only cosmetic damage. Shawn ** told progressive to look underneath the truck, they said they would.

While my husband was driving my car, my airbag deployed out of no where. Took my car back to Carmax in Schaumburg and they took it to the Elgin Hyundai and told Maxcare my car was impacted. By what, no one can tell me. I spoke to maxcare (Tony) and was informed that they will not fix my car. Really angry because I know my car hasn't been hit or impacted by nothing. I really believe it's a defect inside the car somewhere.

I bought my car in Dec 2013 from Carmax with the Maxcare service plan. During the month of March, I heard clicking noises whenever I made turns on the road, so I called The Rockville MD Carmax service center. First of all, nobody there ever answers the phone... NOT EVER! You are always dealing with an answering machine and nobody ever calls you back timely. I called in the morning a few times, and waited until 4:30 pm and nobody ever got back to me. I had to call the main line and tell them how nobody answers the phone, and they finally got a service manager to talk to me so I could schedule an appointment to bring my car in. I had to wait three weeks before they could get me in.

I bought a 2008 Mercedes from CarMax and bought the MaxCare extended warranty. I paid about $3k for the warranty and it covers me for 65k additional miles. I had a headlight go bad and the voice control module failed too. I called MaxCare, they told me to take it to the dealer. The dealer assessed the problems, called MaxCare and MaxCare immediately approved the repairs. In a week, the car was repaired and I only had to pay the deductible ($300). The warranty worked exactly the way I would expect and was great.

After a total engine failure, Maxcare authorized us to go to an AAMCO, based on their fleet account. The AAMCO and Maxcare took over 2.5 months to diagnose and agree to it being a covered repair, never authorizing a car rental, even retroactive to the covered repair ruling. I picked up the car, had it for less than a week and the check engine light comes on. Maxcare is on record as authorizing me to go to the dealership, at our request, and telling me if it was related to the engine replacement "we could take it up with AAMCO later". After the dealer’s diagnostics, Maxcare sent an inspector and then told me to get it back to AAMCO. They were not participating in the repair due to the negligence of the repair facility. Complaints to the CSR and their supervisor went nowhere.

I bought my 2006 Mercedes at Carmax in July 2012 and bought the Maxcare warranty. In January 2013 the transmission went out. Carmax told me to take it to the dealership because they don't do Mercedes transmissions. I took it to the dealer and it took a while because the Maxcare rep had to come and inspect it for themselves but they replaced the entire transmission with brand new parts $7000. Last week I thought the transmission was acting up and called Carmax. They again referred me to the dealership. I took it in for a diagnosis and they said the transmission was fine but the spring arm bushings on the front were cracked, the engine belt was torn and the power steering pump was leaking. I told them I would take it to Carmax.

Awfully disappointed in Maxcare and the Carmax folks who sold it to us. We purchased our 2007 vehicle, which has operated very well. No complaints so far. Then we found out fuel pump failed, a covered part under the Maxcare Warranty. Ok up to now. That's when Maxcare, as best I can tell, employed Stall Tactic 101, i.e. wait out a busy policyholder and then under-reimburse. Our local garage called Maxcare was place on hold endlessly and subjected to repeated questioning as to whether the DRIVER was at fault for this (insert your own comment here, apparently we drive unknowingly in a fuel-pumping insulting fashion). Tired of dealing with this nonsense, which apparently doubles as alleged pre-authorization, the garage person said he had to go forward with the repair and it would be on us to seek reimbursement after the fact. My wife said ok.

So 3 weeks ago I was out, couldn't get my car to start but it wasn't a battery issue. I contacted Maxcare and was advised based on what I was describing sounded like a transmission issue. The rep suggested I take it to Aamco as they have a national account with them and it will be a smoother process to having car repaired. It took several days but the mechanic finally said it was a problem in my shifter and he was filing the claim. Well it's been 3 weeks, claim still not approved, no work has begun to actually repair my car and I am still carless. So I am now paying a vehicle payment and paid for a warranty but have no car!

I purchased a car with Carmax North side of Indy. Car has been good. I was sold the MaxCare extended Warranty Plan 0 deductible. I was led to believe this was the top of the line no hassle plan. I had a problem with the sunroof last fall. When calling to set up an appointment to get the sunroof fixed, I was told over the phone that the MaxCare would not cover the repair. I escalated it to the service manager and was told the same thing. He could get the part at cost for me and I could install, but if they looked at it and I decided not to get it fixed, there would still be charges for the diagnostic fee. In reading my MaxCare pamphlet, it clearly should have been covered, but it was denied sight unseen. I escalated this issue up through management.

I have purchased a Mercedes 2008 from Carmax this year. The price looked too good to pass on that opportunity and the trade-in value was pretty close to KBB. Well, I was taken for a ride at the other end, on the extended warranty. Knowing how much these days the service can cost on such a vehicle, I said that if I rolled the warranty price on the loan, I could swallow it easier. First attempt to use the warranty came less than 2 months after the purchase. The radio head unit went out. I took the vehicle to Mercedes dealership to have it fixed. Claim denied: "... We don't pay for the original, replacement part only. We do not pay for the diagnostic” - no reason why, “We only pay so much for labor” - me, out of pocket, $1400.

I've read some pretty negative reviews about the Maxcare warranty, so I was really nervous when I needed to submit a claim. About a week ago, my check engine light came on. I took my car, a 2008 Suzuki SX4, to a repair shop (of my choice) to have it looked at and was told that I needed a new throttle body assembly. The repair was going to cost me about $1,000. I provided the repair shop with my warranty information, and they submitted the claim for me. My claim was approved by Maxcare the very same day without any problem. The repairs were made, and now my car is driving like new! I felt compelled to write this review, because although some may have had horrible experiences, mine was actually very different. I am so happy I purchased my warranty, because without it, I would have had a hard time paying $1,000 for the repair. If you are thinking about purchasing the Maxcare warranty, I would definitely recommend it!

I have called twice over the past two months, requesting a copy of my warranty information, for a plan I purchased in April of 2009. Each time I have I called, I've been told that this information would be mailed to me. It has been three weeks since my last call, and I have yet to receive any thing. When I have called, I have been required to give the last eight digits of my VIN, which are **. I would like to have this resolved as soon as possible.

I have called twice over the past couple of months regarding a MaxCare warranty that I purchased in April 2009. Each time the representatives I have spoke to have told me they would mail out a copy of my warranty information. It has been three weeks since my last call and I have yet to receive anything. When calling the representative have asked for the last eight digits of my VIN, which are **. I would like to have this resolved as quickly as possible. Thank you in advance.

On Dec. 30th, our carmax car's ignition jammed up in the middle of moving to another town and would not allow our car to be turned on at all. We had paid for a MaxCare extended warranty on our car and when taking in our car for repairs, found that they were closed on a Friday because of the holiday. I had to leave on Monday for business and needed my car fixed before leaving on Monday. So we had to make the initial payment but the dealership called it in so we could get reimbursed.

We have a Buick Rainier. In less than a 10 month time period, we had to have our car in the shop for work done on the self-leveling system. Every time I took it in, I said how I believe the airbags were leaking. The dealership would put it in their notes. However, Maxcare wanted an "inspector" sent out to look. They denied the fix of the airbags but had a new suspension motor put in. Then shortly after getting it back (and paying my deductible), again we had the same issue. I took it in again. They denied the air bags again, but put in new sensors and again paid my deductible.

I purchased a 2005 Chrysler Pacifica Touring from the Dulles Carmax in July of '09. I also purchased the Carmax extended warranty with it. At around 4 months into owning the vehicle, the transmission would slip once in awhile. During the snowstorm of '09/'10, the transmission went out completely during a 30 second attempt to get out of the snow. I figured I had the extended Maxcare warranty and would be covered. Boy, was I wrong! They sent out an "inspector" (and I say inspector in the loosest sense possible!) and he took pictures and denied the claim.