Zales Reviews

The employee was very friendly and helpful. The store also has beautiful engagement and wedding settings. What I’m aggravated about is their payment options. The way they word it is very deceiving. We got sucked into their lease to own options. They use a third party financing company which they put their fees to use them as the cost of the jewelry. So in retrospect you’re paying almost double the listed price if not more! It’s been six months since our purchase and have already paid $3000 on our set. This finance company is stating we still owe $3300. This is highway robbery and both companies should be ashamed!!

I took my ring to Zales for an inspection and the woman was like you should get it dipped it's a little yellow, and so I did. When I got my ring back it look different. The diamond looked pushed in. I explained it to her. She said no it's the same, the next day one of the prongs broke. I go back and tell her, "You see it's wrong." She sent it back, came back broke again and I said the diamond not in right. She continued to say, "Things like this happen. Prongs get caught on clothes all the time." I never had the problem before. I said the prongs are sticking out. It's always going to get caught, now cause it's done wrong. Sent it back. Came back and it's still wrong.

Do not buy jewelry from here, I’ve received two rings as gifts & on both of my rings the stones have fallen off, I’m not even rough on my hands for them to have fallen off either, they won’t replace them either. I was bummed about my sapphire birthstone ring when the stone fell out. Never buying from here & will definitely tell close ones to me to never buy from Zales.

My wife and I have used Zales exclusively for 15+ years. We have had all our jewelry bonded and protected with Zales. We have had multiple repairs made over the years. We brought my wife’s engagement ring in to have 3 small diamonds replaced. They sent it to Jared’s for repair (didn't know they did this). After about 3 weeks, we had not been updated on repair. We called the store we took it to, and the manager first said they had not received it back. She then said they did get it back but it was not repairable. We questioned why that was, and we got some excuse about the setting for the diamonds could not be fitted with other diamonds.

Zales (Signet Jewelers) committed fraud against me and did a bait and switch with my diamond. My husband originally bought my 1carat engagement diamond in 2006 from Zales. In 2012 he bought me a 1 carat diamond that went into a pendant from Zales. In February 2023 we were upgrading my 1carat diamond to a 2-carat diamond. We purchased the 2-carat diamond from Zales and traded my 1carat diamond that was in my pendant, also bought from Zales. The 1carat that was in my original engagement ring was not being traded in it was to be put into my pendant and the one in the pendant was to be taken out and traded in. I have documentation that shows the one in the pendant was being traded in.

Makayla greeted me as I entered in. She was very pleasant, honest and helpful. I was there over an hour and she was patient, determined and dedicated to help me find what I wanted. I appreciated her and would recommend her by name. She represents Zales very well!

Hi there, on August 21st of this year (my husband and I's 14th wedding anniversary) my husband and I took my wedding set in to get sent off for inspection, and to get polished up. We have done this multiple times throughout the years with Zales. Well after waiting a few weeks with no information on if and when it made it to the repair center and multiple calls, it came up "stolen" somewhere in transit. The communication the whole time had been absolutely horrible, never did the manager of the store reach out or take care of it. It was always the employees. The manager was never there nor did she ever call us. After weeks of waiting and trying to locate it, it came down to them just replacing it with the same style/ring because the box it was in had been tampered with and my ring stolen, again the manager never even took care of this part in reaching out to us.

My boyfriend bought me a gold bracelet with an original price of $549. Within a month and a half it broke we returned to the store and he exchanged it and purchased more expensive bracelet for $1499 that one broke Within 31 days!! Zales products are inferior, and I will never buy from Zales again!! I have had an inexpensive silver bracelet on my arm for 30 years and it has never broken!! These two bracelets from Zales have broken away from the class and the other one, the laps the class part of it broke off very inferior merchandise.

I am highly dissatisfied with their service. I purchase a ring online and they cancelled my order due to billing is what they claim. I am so upset as I wanted my husband to have his ring for our reception that we scheduled for November 2nd now I have to find another place. Secondly their website on a computer and on the phone quotes different prices. I am just done with this company as a whole. I will never shop here again!

One is tOOOOO many stars for this poor quality jeweler!!! I ordered a necklace online and it had been blown up so much that I didn't recognize what I even received and it was so thin it was a joke@!! But that wasn't the worst of it even the necklace came to tangled I couldn't undo the mess and then I sent it back since I couldn't even get it apart to try it and I had to pay for the shipping and they were the ones that sent it and it arrived in such a mess I couldn't undo it even after trying for about an hour!!! I texted them and it was Shailynn P who helped me out and she refused!!!! To refund my shipping of $10.75. Don't go here. It is not worth the awful service and the joke of being made to pay for their crap.

I am absolutely disgusted with my purchase and my experience with Zales! I buy jewelry online and in store. Two necklaces I received were tied in a knot that ruined their chains! I recently received earrings that claim they are silver but in small overview they are rhodium! Rhodium is what you use for costume jewelry. $400 for costume jewelry not to mention that they are earrings fit for a child being sold to adult women. I like to point out. I’m a small person. I have small hands compared to normal people. I have small everything compared to normal people so the fact that these earrings are child size is a big deal to me.

I ordered something online as a gift. The first one didn't come until 2 months later now. I ordered something else to give them another chance. And they're giving me a date within a week to pick it up. When sometimes by the time I get out of work, they are closed. The people that I have talked to at this Zales at North Star mall are so rude. Very, very rude. I'm asking for one more day to please come pick up my item. As I have off that day, today is the last day. Mind you, I have not asked for a previous extension. This is the first one. Come on, people you work in customer service. This is not your life. This is your job. My goodness. This is a horrible place. I should have just stuck to Kay's. Never again will I order anything from zales again.

Zales has HORRIBLE customer service, I purchased a $3600 ring, NO ONE mentioned bringing the ring in for a 6 months inspection at the time of purchase, nor provided the pamphlet, I lost a diamond, dropped my ring off thinking my warranty would cover all, because we bought the EXTRA protection plan on top of it, now, I have to get my ring back UNREPAIRED...because not everyone has 1180 to repair a ring they thought was under warranty, you'd think about big company like Zales would have a contact method in space to remind/tell their customers it's time for your ring inspection. THEY PROVIDED NOTHING...funny after I called I'm automatically now receiving emails from them...nothing but a JOKE and DISAPPOINTMENT.

I purchased my fiancé's wedding ring set in July of 2024. I picked up the ring set on July 26th of 2024. I noticed when I picked it up that day that it seemed a little bent. But I thought maybe it was just my eyes playing tricks on me. I gave the ring to my fiancé on August 1st. Throughout the few weeks, I've noticed it keeps bending. It looks terrible!! No, my fiancé did not accidentally hit it on anything or anything like that. I finally found time to take it into Zales August 28th and they said they couldn't help me and that I most likely would be out of luck. They especially changed their tones and way of "helping" once they questioned me about being a same sex couple. My whole experience has been a nightmare. Me and my fiancé are so upset about this!! I'm going to continue to contact customer service and hope to get this taken care of before it becomes a serious matter for Zales! No ring should be falling apart not even a month after purchasing it!

I purchased a bracelet online from Zales. Two to three months after purchase the links start unraveling. I did get warranty. Which I suggest if you're gonna deal w these idiots you need it. Spoke to one CVS person who tell me to take it back and if they access it and say it's defective then they'll see what could be done. Number one didn't sign on to deal with these rude people in the Town Center. I'm 60. This is why I purchased online. So want to drive in that craziness and rudeness.. With that being said there was nothing they could do for me. Mind you I've spent a lot of money with them. So came back home. Called CVS again. The agent did give me a warranty which I appreciated it. The first agent could have done this and save me a trip. So went back w warranty. Took forever. Repair took almost a WK and half.

I recently visited the Zales store in Fort Worth with my fiancé, excited to explore their beautiful selection of jewelry. While two of the sales associates were extremely polite and professional, we were unfortunately disappointed by the behavior of one of the salesmen, who repeatedly made comments about the size of my fingers. This made us both uncomfortable, to the point where we couldn’t fully enjoy our experience. I truly appreciate the professionalism of the other staff members, and I was initially drawn to the unique designs available in the store. However, this experience has left me hesitant to make a purchase. I hope that Zales can ensure a more positive experience for all customers in the future.

Never using this company again because I feel like they weren’t upfront/flexible. When I bought my ring, the sales woman was not clear at about the terms (though that’s also on me for not reading the terms more closely). Specifically, the purchase agreement was no interest for year. Though I could have just bought it in cash, that sounded great, especially as I wanted to make minimal payments to further bolster my credit. What I didn’t understand, however, was that once the year hit, I would be suddenly charged the full year of interest.

The customer service at Zales is extremely disappointing. As someone who rarely complains and generally gives the benefit of the doubt, I was shocked by my experience. The main stone of my wedding ring fell out while I was cleaning it. Upon examination at the store, I was told it was missing several small diamonds and needed over 30 prongs fixed, which was fortunately covered by my plan. Although the gal couldn’t see any chips in the main diamond, she said it had to be sent to headquarters for further inspection.

I’ll never shop at Zales or use a Comenity card again. It’s unfortunate because Zales is a casualty in this situation but because of the cards bad business practices I’ll never use either again!!! And they make sure certain departments are to no avail so timely things are literally impossible to handle in that fashion resulting in the customer to take the fall and this admittedly by bank staff!! Never again!

I purchased my wife's wedding band set from my local Zales store. The in-store service was good, and they offered to put it on a Zales account (credit card) with a "payoff in 12 months same as cash" deal. I paid the balance off in 8 months, sending each payment to them through my bank's bill pay system without issue. HOWEVER, the last payment for $100 (of an over $2000 purchase) was sent to Zales from my bank on 4/15/2024. Zales did not credit the payment until 5/6/2024 -- making it one day late. For this, they've added a late fee of $37 to my account. A call to their customer service proved wholly unfruitful. I hope you choke at that $37 that I'm going to send you Zales because you'll never get another piece of business from me as long as I live.

They had our rings almost 2 months, bought an anniversary ring, sent it in with my wife's wedding set to get soldered together. They did not resize it first, sent it back and it came back all scratched up with a hole in the side band of the engagement ring. Got an email saying it was done and ready on 5/6/24. We went in today 5/9/24 to be told they were not back yet. Last time we were in I also told them that the diamond pictures Zales took do not look the same as the last 2 times.

Very bad customer service at chesterfield mall and attitude. Had to wait more than 45 minutes for pickup and no response. They seem to not even pay attention. Would not recommend Zales. Quality is so bad and always breaks.

My wedding ring was purchased with a lifetime guarantee and when the diamond came out of it 6 years later; they refused to honor the lifetime warrantee that I purchased even though I had the ring cleaned and inspected regularly. I had it escalated and the case was closed out as customer service does not care. They have a 1 star rating from the Better Business Bureau as they do not have ethical business practices!

I took my ring in the first time because I needed 3 diamonds replaced. About 5 months later I had to go back because I lost another diamond. Before it was sent off I was told my ring would be $280 to replace because I needed the prong replace as well. I waited 2 weeks. I then received a call stating I was needing all the prongs replaced and the charge was $480. I was livid. I asked her why was this not told on the front end, the young lady apologized and said she couldn't tell me that. I then get a call that my ring was ready to be picked up. I went to pick up my ring and soon as she pulled my ring out the bag I knew immediately that the band was not my band. I told the lady that this was not my band. I know for a fact this was not my band. I have had this ring for over 30 years. She said she was just filling in there, she works at another store.

Zales Jewelry has the worst customer service ever. It's very hard to speak to a live person which makes it even more unprofessional. When purchasing online products you can never get through a live person on phone, I do not trust speaking in a chat text, and when you check-in online for your order it gives little to no details concerning your order. Zales need to do better when dealing with their customers. I will seek my business elsewhere!!

Bought a mother's ring for my wife for her birthday. Was supposed to be 10k ended up being 10k plated over silver. She didn't receive the ring till 4/3/24. It's just now 4/30/24 and the gold plating has already worn off. She takes it off to shower or when cleaning. Zales refuses to make the situation right. Pretty much just told me I'm out of luck. I will NEVER order anything again if that's how they treat customers.

Quality is Superb. Modern and antique selection at very reasonable prices. Their customer service is amazing. One of the best shop with both stunning intricate pieces. This is the perfect place to shop for beautiful jewelry.

My husband bought me a set that consisted of a ring earings and necklace. I had the set for a month and noticed the stone fell out of the ring. I received a new ring after 2 weeks then the second ring had the stone fall out. I thought I was buying good jewelry. I'm not so sure about that now.

Every time I call, I am so tired of being angry about customer service and then when you ask for a supervisor, they come on the phone and still take up for the wrong. If the bill was paid all the time and one month is now missed, but you as the customer just started auto pay in February because it wasn't working before because I always had to call in to pay. But I was called stupid.

I ordered a butterfly necklace 2 weeks ago. I just received it. It was horribly tangled and by the way it was tangled as a hair braid is like something actually did it one by one. My whole necklace is messed up. Now I don’t know what to do. Is definitely worse experience I have ever had. I always be happy when I order stuff from the store but not today. I just added pictures down below on how it look like after 1 hour me trying to fix it and now is messed up :(.

Hidden fees, didn’t deliver promises, bad customer service over phone, all in all both me and my fiance were unhappy. Wouldn’t recommend to an enemy. After spending over 20k the last billing cycle was 1 day late and I paid over 1500$ in full to close account. They said they would waive the late fee and next month I had a 42$ late fee to top it off.

We bought my wedding ring at Zales. Back then it was still in the Temple Mall and the service was great. Went to the new temple location. The girls there very helpful, very polite. And tried to help. First time I had called to find out about getting a bracelet engraved, was told not a problem, bring it in. The manager there overheard the conversation and said, "No. We don't do that, can't do it on that." Totally rude. The second time same thing. Go in there. The girls were very helpful, one of them found two loose stones in my engagement ring, very loose and I was very appreciative that she found them. She was going to send it to repair. She found a tiny chip in one of my diamonds. Manager comes over and says, "You'll have to buy a new diamond." I explained that I only wanted them tightened. It was my wedding ring. I didn't want to change anything in it. He said, "We are an All or Nothing repair. If you're not going to buy the diamond we can't repair it."

I ordered a name plate necklace for my daughter for Christmas on December 10, 2023. It said that my necklace would be ready on January 6, 2024. I waited a month later and called to see if it was ready because I never got an email saying it shipped. They never picked up their phone so I drove to the store. The store manager told me that they don’t pick up the phone when they have customers.

I made a very substantial purchase at Zales. Terrible customer service and support. I would strong encourage you not to shop at Zales. I have closed my account and my $$$$$$ line of credit. Do your research!

I purchased a ring October 2023 and wore it for a week then I realized one of the stones were missing. I took it back and they sent it for repair. Got it back and started wearing it again, this time two stones fell out. Took it back and waited two weeks to get it back. The first week of December I brought back again to have missing stones replaced and I got it back December 15, 2023. Fast forward to today, I had to take it back to replace a stone. Asked if it could be exchanged and was told it could be done but I would have to buy something twice the amount I had paid and they would deduct the initial amount that was paid. If it wasn’t hard earned money that was spent I would just leave it with them. I’m really annoyed. Zero stars

I am so unhappy with the service I received. I placed an order 6 wks ago and never got the items. I contacted them several times and they kept telling me sorry but contact the post office. I am military and because the items is being sent to a military post office, once Zales pass the package on to the post office and it goes missing that has nothing to do with them and they also say that they can’t refund you the money. The customer service is also terrible, because it's not their money being spent so they told me to figure it out myself and they can't help me. For all my military folks overseas or using APO addresses, do not order from Zales because clearly they don’t care about us. I didn’t pay the post office, I paid Zales and they’re telling me to contact the post office because they can’t help me. I asked to speak to a supervisor and was told to hold on. The person came back and said they can’t help. If I want to speak to a supervisor I should call a different number. Zales, I will never order from you again.

I ordered a special engagement ring for my fiancé. The order was confirmed. Two days later they without cause reason or notification canceled it. My attempt to contact them was in vain and unable. To then run the gamut with online customer service representative. Wow. Don't recommend or will I do business with again.

Been a long-time customer of this company for over three decades. Went to my local store a week ago to get my wife's rings cleaned. While there, I saw a beautiful lab created diamond that I thought I might upgrade my wife to. In speaking with the store manager, she advised me that I could utilize my 100% trade guarantee to purchase this. What this means is since I purchased the ring from Zales initially, I am allowed to get 100% trade in for what I paid as long as the new jewelry piece is at least twice that cost, which in this case it was. Taking advantage of zero interest, I applied for the CC and was all set to purchase. I am then told that the sales tag that was currently on the ring was not supposed to be advertised until the following week. The manager told me to come back next week, and she put the ring aside for me.

I used the Zales website to order a pair of earrings as a gift to my daughter. The website froze up and the transaction would not complete. I used the chat function to communicate with a representative. It took OVER AN HOUR to complete this sale, and I requested several times that the web order be cancelled so that I was not billed twice. Well, just guess what happened - they shipped two sets of earrings, and I was billed twice. I phoned, and after 12 minutes on hold, I actually spoke to someone. Another 20 minutes of my life wasted- she told me she would send me a pre-paid return label. Turns out that the email she sent was only a link to their worthless website. I again communicated by chat with a representative who was unable to assist beyond that. Never again. Do better, Zales!

Purchase ring in 2019. Stones fell out. Returned to store after covid. They replaced with same ring. No paperwork was exchanged. Second ring stones became loose had it repaired. Same ring within a small period of time fell apart into two pieces. Will not return my money even though they told me the ring was defective not once but twice. Gave me a gift card. Did not want it making me spend my money in their store for faulty merchandise sold to me. So they have my original ring to sell again and they also want my money we spent in their store. Very poor customer service did not care about the customer at all.

I made a purchase on 10/11/23 for delivery tomorrow 10/20/23. This was for an anniversary ring for my 10th wedding anniversary from my husband. Yesterday I spoke with 4 representative and 1 supervisor. 3 representative and 1 supervisor advised me to not worry that it hasn't shipped yet it will ship overnight and you will have your purchase on 10/20/23. Fast forward today, it still has not shipped. They had to escalate the issue to another team. Follow-up time 10-14 BUSINESS DAYS just to find out why it is late, not to receive the item.

My husband and I went into the Flint, MI location to pick out a bridal set for me. At first the service was ok, they told us they would have to order the particular set we picked out as they didn’t have any in the store. They said it would take 3-4 weeks for it to arrive at the store and then it would have to be shipped out to be sized, because they only had a size 6. They said that would take another week or so. A month later I got a call saying my ring had arrived at the store and was now being sent out for sizing. About 3 weeks later I got an email saying my ring was ready for pick up. When I got to the store I looked at the ring but was in a hurry so I didn’t look closely at it. When I got home that night and showed it to my husband, he noticed right away that there were 2 very visible black spots on the center diamond.

My husband bought my wedding ring, and bands from Zales 10 years ago along with insurance and warranty. Beautiful set, I love them. My issue with Zales, the Houston, TX Galleria location is every time I send my rings off for rhodium refinishing and cleaning there is an issue. It gives me anxiety to leave my rings with them. One occasion they sent it off and broke the channel setting and one of the diamonds came out which required them having to send it off again for repair. Second occasion, they send my white gold ring off and it came back yellow gold. What really made me mad is the store employees were trying to convince me that it was not yellow gold.

If the star had a ZERO star I would put ZERO‼️ My husband got my wedding ring from Zales 3 months ago and always make our payments on time. Today we noticed a late fee of $41 and called about the issue. The gentleman who helped waived the fee but noticed there was another one. After hearing that I was pissed and asked to speak to a supervisor. I was connected with Eddie who after hearing the issue immediately hung up on me. I called back and spoke to another guy who explained, "Even if a payment is made on time you will get charged a late fee waiting for the payment to process which can take 24-48 hours."

My fiancé had bought an r gene T ring VS2 diamond, I barely wore it for 3 days when one of the smaller diamonds fell off, when we told them they took it back. Kept it for a month and returned it back the same way, on calling again they said they would send it to the other store, that didn’t work either, then they told us they would give us our money back. Few days later they called and said they have similar style rings and we should look at it, then they would return our money, ($2500 what we paid for a ring ,actual cost of the ring 5000$ as we bought it in a sale). When we went to see the similar rings it was of a lower clarity diamond (S11), on saying that it was not similar the store person (Lisa at Willowbrook Mall said) she would get us the refund, the call center person Kathleen then said they are not returning us our money. #FRAUDZALES #HATeZALes

Ordered a 20th anniversary present for my wife. Realized free shipping would arrive after anniversary. Tried to contact customer service to pay for expedited shipping. Customer service said they could not change or cancel order slightly over an hour after order was placed. "System" would not allow it. When I asked to speak with a manager, Was told, "They were the ones that trained us on the "system". You'll have to wait until you receive the order, and return it." Would not do ANYTHING to help me. NEVER order online from this horrible company.

We purchased a Disney collection Evil queen. The ring was sent back 3 times to be repaired. Each time it was completely unacceptable and did not even remotely look as if a professional had repaired it. Everything was crooked and the rhodium was done incorrectly each time. They determined the ring would be a damage and destroy. Let me ask how is it my fault that “their” professional jeweler could not repair my ring correctly. I had been diligent with inspections more often than the every 6 months. Yet now due to the fact that “their” jeweler was completely inept and could not repair my ring it is going to cost me another 300$ for the replacement! What an absolute joke! I will never purchase from them again! Unfortunately I have a Majestic that the white gold is yellowing and have the warranty but am terrified that they will ruin this one also!

I bought a ring and it wasn’t for me and ended up returning it. Zales got the address “supposedly” wrong 3x and I haven’t gotten my check and it’s been over a month!!!! They got their items back but my money is GONE! They keep giving me ** excuses and promises yet I have NO CHECK and I paid with cash! They tell me that they sent it but there is no tracking number even though they sent next day UPS air??? That was 3 days ago and I have no check! Careful buying from them. They will stall and stall and lie and not pay you your money! They STOLE 9K FROM ME!

I received an engagement ring March, 2023. By May of 2023 my engagement ring literally broke in two. The bottom of the band snapped when I was taking it off. I took it back and asked for the band to be made wider so this wouldn't happen again. It took almost a month to get it back. On July 4, 2023 I got married. Within 2 weeks a diamond had fell out of my wedding band. They told me that I didn't have the warranty to cover diamonds falling out just the metal replacement and recommended that I have it melded together so it wouldn't be moving around. They have had my ring for a month to do those repairs and nothing. I am not happy with the quality of their rings.

I placed an order for a gift for my son's 30th bday to be delivered on Friday August 11th Provo, Utah ahead of his bday on the 13th. Not only has it not been delivered, but they can't even update the tracking after a "failed early delivery" attempt made, with a note left at their door without any traceable information other than to pick up later at an UPS access point. Went to access point and they had no info on item, said to wait for today. Went back today, now they're saying it's not there at all, but in another city (Orem, UT) and that store is closed until Monday so until then they cannot even provide tracking of item.

We just bought several pieces including watches from Zales Outlet at Sawgrass Mills Mall. The manager Ms ** and Haily were so so amazing with their advice and guidance and provided educational value to the purchase. We became friends in the process and we highly recommend them to anyone seeking no nonsense advice on jewelry. What a team!!

Ok first off the manager at the Poughkeepsie store set out to rip me off and steal from me. I bought 2 ct earrings. Traded in. My real diamonds went gone and what they gave me was fake. No one explained anything to me once I knew the new ones were fake and cost more money for fake. I took them back the next day. Said I don't want them. Sold me something I didn't want so now that I brought them back they don't gonna give me my real diamonds back saying I have to pay for them. This lady is so shady. I am sure she's trying to put 4k Her pocket and screw me over. This is not over. I will bash Zales rest of my life and tell friends family social media will never buy nothing here again!!!! Stay away. Hope they fix this!!

I received a call and email from the customer service department. I was given a full refund with no issues.

On 11/23/22 dropped off My wife 1 CTW Double Rope Diamond Tennis Bracelet for clasp repair. This was actually the 2nd time the clasp would need repair as it was faulty and wouldn’t stay secure / locked. The completion date given by Zales was 12/22/22. This date would come and go without any response from Zales. After the due date passed my wife and I began to call Zales store on a regular basis to get ETA on when the bracelet would be ready for pick up. The Zales associate Martha it Marta was extremely rude & disrespectful towards us via phone conversations as if she was annoyed that we kept calling to inquire about the overdue time frame.

Mary Kate was a great employee and such a big help! I will definitely be returning. She made my day I love this store. She made sure I got all I needed and more. She was very respectful and outgoing.

I purchased the Maleficent ring for my wife for an upgrade on our wedding ring. She absolutely loved everything about it. Since then the center stone fell out and she’d to get it repaired. The warranty is not what they claimed it was. $100 and 6 weeks later we got the ring back. It was a black ring and it came back as white gold or equivalent. Took it to a different Zales store and they said the ring will need replaced because it can’t just be dipped but we had to go to the original store. Took it back to the original store in Penn Square mall in OKC and they sent it off again and wouldn’t replace it even though the other store in the outlet shops in OKC said they had to.

Let me begin by saying the staff at Zales, in Columbia SC (Columbiana Center Mall) are rare gems! They are amazing to work with and know what true customer service is all about. I ended up at Zales needing to have my wedding rings repaired. They were cut off my finger during a medical emergency 5 weeks ago. I had just had an absolutely horrible experience at a competing jewelry store in the mall and went to Zales. I was greeted by all of the staff, who were busy with other customers at the time, but said someone would be with me shortly.

I Purchased an $8000 Necklace for my wife for X-Mas. Purchase the warranty which cost extra to ensure the Necklace is protected. The Necklace broke, and my wife took it back to Zales in Stone Crest, Ga. Mall. They explained they are closing and they can't help her. I thought Zales was a WELL NAME BRAND. I'M SO DISAPPOINTED in this store. Not a manager or anyone will help. I have the receipt, and nothing happened.

I would give 00 stars, but it makes you give at least one star! I purchased 2 mother's rings for my daughters online because they do not offer it in store. One ring was just a promised the other, you could not tell what month the stones stood for. I returned and on the 2nd try around got the same ring back. The store said, If I pay 99.00 for a warranty they will help me. Why would I pay more?? I then called the online store that Zales should be standing behind! They will not exchange and fix the ring without charging me almost $150 more. CRAZY. Where is customer service??

I don't have a problem with Zales' products. But there's a problem when they advertise a big sale discount on pre-owned online items, go through the process of filling out purchasing info, only to get a message they won't deliver pre-owned items to your state! But if you buy the same item for full price, they'll deliver it!! Seems like false advertising. I called customer service & was told there's a law they can't deliver pre-owned items to certain states at all. What law would that be?

To start, my husband and I went to select a ring of my choice for our anniversary. A sales associate by the name of Erica was simply amazing. She was so excited for me, helped me pick out the perfect ring with such care & enthusiasm. She truly was excited for me. I chose to not leave my ring for sizing that day but instead brought it back a few days later. I brought my ring in & the associate used one sizer & said "that's fine, it'll fit tighter since it's 2 rings." Assuming she knew what she was doing I let it be. I was told 2 weeks would be the expected return day but got it back in 5 & was thrilled! I go pick up my rings only to find they are still way too large & once again have to leave it there.

I purchased a ring in store from Zales Wichita Falls, Tx location. The ring ended up being the wrong size. They told me that the ring had to be refunded and purchased again before they can order a new size. I returned the ring and never received the refund (Feb 2023-Present)

I purchased a custom made bracelet mid Feb online with Zales. I have all the gemstones with my family created as well as just a few diamonds. I also had the names of my family members listed by each birthstone. I noticed this month that my oldest daughter's birthstone was gone. I contacted Zales. They will not exchange or replace as it exceeded the whole whopping 30 day return period. Seems to me that poor quality items would only guarantee for 30 days. Then they told me that I could drive to the nearest store and have them do an inspection.

I received a ring from Zales as a gift. After less than 18 months, the setting fell out. Zales will not repair my ring unless I pay for the labor and the replacement stone. I checked their extended warranties and lifetime protection plans. None of them cover the cost of replacement stones and only the lifetime protection plan will cover the replacement cost of diamonds. So now I have an ugly frame for a ring and I will have to fork over even more money, on top of my giftor's purchase price, to have something that I would wear. Make no mistake, Zales---and Kay's by extension as a sister company---*will* not stand behind the products they sell, unless you are willing to fork over even more money for an extended warranty that covers nothing more than the bench fee of their repair service. And don't forget, any piece of jewelry that you might wish to sell, will bring only a fraction of the original purchase price... maybe 25% at best.

I only rated Zales one star because I didn’t have a choice not to give them one at all. I have had many months of bad customer service with Zales. It started off my diamonds kept falling out. I live an hour from this location and have to continue to take my ring back to get serviced. Then they usually have it for 3 weeks before I get it back. Well I had a diamond replace right before I got married and they replaced it with a gray diamond/ or stone that didn’t even match my white diamonds. I had to get married with my ring looking like that. Then I had a few more diamonds fall out and took my ring back for the 4/5 time to have the problem fixed. They gave me my ring back with three more black diamonds/stones that didn’t match again!

I had the same experience as many on here. I had to share my experience. Buyers beware of Zales and buying online. I cannot attest to the in store shopping experience. I ordered a ring online and supposedly was to receive this online exclusive discount. The next day, I get an email stating my order was canceled due to billing address error. I called customer service and they could not tell me what happened but they would reorder if I wanted. So I said yes but then they told me the online exclusive discount would not be applied because it ended the day before. Really? How convenient that I was not notified til the next day.

I placed an order on February 4th 2023 with Zales. It advertised expedited of 2-4 days. So I placed the order based on that believing it would easily be in by the February 12th which was 8 days away. Twice the amount of time stated for shipping. When I received the confirmation email it had February 14th as the latest days to arrive. I went ahead and let it be thinking that’s the latest so surely it will be here by the 12th. February 10th six days later I received email stating my order had just now been processed and was being prepared for shipping. I contacted Zales immediately and asked why such a delay with processing. They stated the item was a special item not in store so it took longer. I asked where that information was made available for the customer so they knew delay in shipping would be imminent. They responded by saying the information was not available for customer.

My husband and I bought my wedding set 2 years ago and since in that 2 years that store that we had purchased the ring at closed permanently so that left us with having to travel to Peru Illinois to have it fixed and looked at, well when we purchased the set the warranties that was placed on it is a LIFETIME warranty for the diamond bond and the actual warranty of the ring to be dipped and such no big deal. However when we called the store to explain that we are one income and we cannot afford to travel every six months with gas prices being as high as they have been they are basically refusing services and mind you we are still paying for this warranty as we speak every month and they will not fix a thing unless it’s been in every 6 months which is a joke in my opinion cause why pay for a lifetime warranty if they aren’t gonna honor it all because we didn’t bring it in in their time frame it was supposed to have went in!! My advice stay away. They are not worth the headache at all. They are a complete joke!

I ordered a necklace from Zales to give as a Christmas present. When I opened it up to wrap it, I realized they sent me an empty jewelry box. I had to wait 3 days to finally speak with someone, then I waited 10 business days for a refund to be processed. When I finally got the refund, they only refunded me the cost of the necklace. Not the taxes or shipping. So I paid taxes and shipping for an empty box. I was also told I could reorder the same item over the phone with customer service to get the sale price that I originally paid. When I called to do so, I was told they couldn't do it because that necklace is now out of stock. This was a complete disappointment, my mom got earrings with no matching necklace.

Worst...paid for a custom band. It arrived late with a missing diamond on mold (why or how this got approved no one knows) was told the 3 diamonds would be bigger and for better (false). Sent back, mold arrived, and we approved. Band arrived weeks late with no calls and the wrong size. Called Montgomery GM and went over all the details and she said felt this was a good experience for myself and other customers. Wanted more money to mend band minor repair, and resize to the wedding ring while pushing a garbage warranty. Who hired this person?

Worse experience. I recently purchased a ring, and the delivery date was set for 12/23/22. When I checked online the package was never picked up by UPS and Zales only created the label. I called them twice and they were very rude to me and finally, I was told to wait 14 days to get an answer about the package if it was going to be delivered or not. Meanwhile, they refused to cancel the order and refund my money since I told them there is no reason to be given someone a Christmas gift a month later.

Made a purchase on a day before Mother's day 2022 with my debit card. With 2 swipes, 1 dropped, 1 proceed still wasn't able to take the items so ended up paying cash. Till this day I haven't been able to get that debit charge refunded to me. I sent all documents, email and in person. No response. (BEWARE WITH DEBIT - CREDIT USES.)

I had a $100 giftcard for Zales that I went to use and Zales told me that I had used it 2 months prior which was a lie. I was infuriated by them. I said I had just now scratched off the pin in front of witnesses and Zales said I was lying. I never felt so hurt by a company in all my life. I thought wow they probably collect $1000's dollars by this practice. Buyer beware of Zales and their giftcards as they rip you off. They say you spent it when you did not. Then the rep deleted a part of the conversation... Thank God I copied it. Zales treated me disgusting and I don't recommend anyone go there for giftcards as you're be the victim of this too! Shame on Zales!

I spoke to 3 Zales sales representatives today because I got an email saying my order was canceled due to an issue with my shipping address. The representatives lied and said my bank canceled the order, though my bank proved they approved it. Zales has cost me hundreds of dollars and ruined my engagement plans and the rude representative hung up on me when I asked for help.

I ordered a Movado watch from Zales for my husband for Christmas. UPS lost the package, and has listed the package as lost on the tracking as well as informed me by phone that it is lost. Zales has opened an investigation, and will reply only by email within 10-14 business days. There are 13 business days until Christmas, so it is very unlikely that I will get a refund or replacement in time. This is an expensive gift that I will not be able to replace without a refund. So I am out the money and have no gift for my husband for Christmas. Literally the worst experience I have ever had with a company.

Made online order on 24-Nov-2022 for pickup at a local store on 02-Dec-2022. Item never arrived and both the store and online distributor blame each other. Never received item and never refunded. Company has "escalated" the ticket number but hasn't reached out.

I made an online purchase of a diamond necklace for my granddaughter, for her birthday. A pair of earrings were sent instead. The earrings were someone else's order. I spoke to customer service, and they informed me I had to wait 7-14 days for them to try and locate the necklace and if they could not locate it, then they would give me a credit. After thinking about it, I decided that was not acceptable. So, I called back and was told if the earrings were returned to a Zales store I would receive a credit. I called the store to confirm that this would happen and was told yes.

First, my husband bought me a enchanted Disney sapphire and black diamond ring from Zales, the sapphire fell out after 3 days of wearing it. Luckily I found the stone. They charged me to reset it. After wearing it 2 days...again the sapphire fell out...again, I found the stone...charged me to reset again. At this point I'm terrified to even wear the ring. #2. My husband bought me my dream ring..The enchanted Disney black diamond evil queen engagement ring...quite a ring!! After a few months the black diamond fell out and I could not find it. I brought to Zales and they told me I have the protection plan and they would replace the stone. A month later I was called to come pick up the ring.

I purchased a rose gold and diamond ring here in November '21. By March, 2 diamonds had already fallen out. I called the store and was told that a manager would be calling me back. To be very honest I wasn't able to wear the ring so I had forgotten about it. I called again yesterday and was told that there was nothing they could do and the repair would be over 600.00. I said the ring was only 543.26. She said repairs were very expensive. They charge 76.00 for each retip of the prongs which she guessed was the problem. I asked how a new ring could have prong problems. She said sometimes it happens. So if the store is aware that sometimes their rings are defective, why would they not take care of the issue, was my next question. I was told it wasn't their policy. I asked how much she estimated the repair to be with replacement of the stones... She said it would 608.00 for the tip repair and 200.00 for the stone replacement.

Specifically talking about Rafina at the Green Acres location. She have been a great help, since March of 2022 I’ve been seeking help getting my ring fixed and no one cared and help like Rafina did! She’s treated us like her own daughter and son. We have never felt like we would be worried about our wedding coming up and won’t have a ring. Sometimes we don’t even have to go in to get the help we needed. We spoke to her over the phone and our needs are met! If you go there you should ask for Rafina. Majority of the salesperson only cared about the sales and not the customers but Rafina have been with us through it all from the beginning to the very end! I won’t prefer anyone else!

I called their customer service line to cancel my order and they refused to cancel it and they told me that I have to wait till it get to me then I have to return it and it’s is suppose to take 2 more weeks to get here. They have terrible customers service and are extremely rude

I bought my girlfriend a $240 gold bolo bracelet from Zales online for Christmas. It broke within the first 2 months. Got it fixed by a jeweler twice but it continuously broke in the same spot. Couldn’t return it because I didn’t get the warranty and I couldn’t get store credit because I didn’t try and get it fixed by the Zales jeweler. Also, No help from customer support, long wait time on phone. Won’t ever be buying this cheap jewelry again.

Where do I begin...? Do I start with their customer service is rude, disrespectful, liars and condescending not to leave out the discrimination and Zales customer rep Marie asked me why I wanted a store credit Instead of waiting for the check that she and four other CUSTOMER SERVICE REPRESENTATIVES told me four weeks In row was on its way, I'm receive it any day blah blah blah! Mind you I returned a watch I purchased because I had felt guilty I spent that much money on myself because of a sudden loss of income for my family so I returned the watch which they made me return to them and given a receipt to prove I returned since all 3 stores within 2 hour radius couldn't come up with $297.50??? Really $300. A corporate chain store in the jewelry industry can't produce less than $300?

I order online my mother a necklace that was engraved with all our names, when it came the names were spelled wrong. They were spelled correct on the receipt and order form. I went to the store to return as I was advise it would be quicker but that was all a lie. Let's just say I couldn't get a exchange or a refund. They had to send it back to corp. They told me I can make a new purchase on another one but now I'm already out of several hundreds of dollars on the first purchase. Needless to say I'm over my 10 day mark. I still don't have my refund. The rep told me it can take up to 30 days to get my refund. This is not customer service and not my fault the stupid 3rd party they have engrave things didn't pay attention to details. I never see a company do this to the customers. I would never again look in Zales' direction.

PLEASE HELP! I signed up for a Zales account so that I can improve my credit NOT HURT IT! I signed up to have auto payments. My first payment did not come out. I thought I would get a statement but I didn't until March the 27th. When I saw this I called that day & made 2 payments & the lady said I was on a recorded line. If I made my payments it would be fine so I did. But nothing came through. I have over draft protection plus if anything ever happens it would come out of my savings acct. Nothing ever showed up. Then my bank told me that there were some many complaints about them that they had to put a hold on the account which made my payments again 4 hours late.

All I want/wanted to do is buy my mom something nice for Mother's Day. Every time I press the next button to continue on to billing it goes BACKWARDS and brings me back to if I want to pick it up or deliver. I can't pick up because it's sold out so I have to have it delivered.. Then is the billing info after I'm done with my billing info it brings me BACK To shipping info. Very frustrating!!!!

My wife just sent me a picture. On the second day of owing the Marilyn Monroe collection ring, one of the diamonds fell out. You are a fool if you don't take heed to my advice. Keep your money and purchase elsewhere, really!

I wish I would have read some reviews. Terrible service... the worst automated phone system I have ever used. The ring is small for the price. Zales is a greedy corporation, charged me a late fee twice when I paid on the due date, maybe they will wave it... I'll be asking. I'm going to pay it off rite away before they have more surprises. Support a company that appreciates you... it's definitely not Zales.

Awful, the sales reps are rude, did not show any understanding of the situation and how frustrating/upsetting it is. Sent my ring in for a prong repair, took over a month in the first place to get it back. Then was informed my ring was "damaged beyond repair". It is clear that the diamond was either swapped or severely damaged while being repaired. The only options were to take my damaged ring and just accept it as is or GIVE them my ring and get a completely new ring... while they keep my original ring. The whole point of an engagement/wedding ring is the sentimental value so the fact that they expect you to just be okay with the fact that they damaged the ring, and then don't want to allow you to keep your sentimental ring is insane.

Return an item from a purchase online, to the store and waiting two months now and I still have not received my refund. Numerous phone calls waiting for hours on the phone and lied to about a refund check they send which was never sent. Still trying to resolve the situation.

My wife seen a good sales online from Zales for a bracelet she wanted for Christmas. Which would've made my Christmas shopping very easy. I went on the site, My first problem, I wasn't able to get the discount price, I called the customers care line and was told that price was only available 24hrs and only online. No problem. I brought at the original price because they stated if you buy now you will receive it by December 24th. Am cutting it close. On December 24th UPS knocks on the door I the signed, Package box completely seal. Upon opening the box and seeing Zales beautiful bracelet box. The Zales box was empty. No bracelet in the Zales box. I called their customers service and was told it will take 14 days for them to contact me. No one has contacted me yet. Is Zales running a scam. I left the rest up to my wife who had a very disappointing Christmas. Thank you Zales for ruining our Christmas.

Please, don't believe the commercials you see about this company. They are greedy and unfair. I ordered my grandmother a Christmas gift on Nov 18th and the pick-up date was scheduled for December 24. Strange? It gets worse. I called ahead of time to make sure the item was there and unfortunately it wasn't. I called again later and it still was not there. I was told to call the company and without my knowledge the item was returned to the warehouse. I received no email, text, or phone call about this. So, no special gift for my grandmother on Christmas. Fast forward to now I've gotten at least 20 different responses about a refund and still no contact from the actual company on the matter. So, my advice for anyone is if you have money you want to just freely give away and never see again, give it to this awful company. Save your money and go elsewhere.

I bought a pair of diamond post earrings online. They arrived in a timely manner however one of the backs did not fit the post..it was too big and kept falling off. I contacted customer and was told they could not sent another back. I was also told I could not return them to a local store even tho it said you could when I ordered them. I was told I would have to go online and fill out paperwork and ship them back and repurchase them to see about getting a new back that fit. Absolutely ridiculous and will NEVER buy from Zales again..A Hassle for such a small thing plus false advertising...** Zales.. totally **!!

Bought a monogrammed ring with birthstone. The ring got here and the stone was lose, now a week later the stone was lost and they are not willing to replace/fix it, by the time you pay for the repair it'll cost me more then the ring! Will never buy from Zales again!!

I ordered from Zales.com November 6, 2021 and the next day I called to cancel the order. I found out this morning December 7, 2021 that they did not cancel the order when I was checking my bank balance. They went ahead and charged me for it and is shipping the order I was led to believe was canceled. Now I will have to send it back and wait at least 21 days for it to be refunded. This caused an overdraft on my account. I’m on a low fixed income and cannot afford the daily charges. I DO NOT RECOMMEND BUYING FROM ZALES ONLINE. Apparently they DO NOT cancel orders. So buyers BEWARE.

Attempted to purchase a diamond tennis necklace online during their flash sale. They were offering $50 off $200, $200 off $700. The necklace was $879.99. The site also stated that all discounts would be applied at checkout. As they were also offering 35% off. Well, when I got to checkout, my total was $934.99. No discounts had been applied. The customer service rep told me that the necklace was not eligible as it was already marked down. Nowhere on the site did it state that already marked down items were not eligible nor did it state offers could not be combined. Everything they offered on the website was on sale. I've just received a credit card from them. Needless to say, they can have it back. Their tactics are shady at best and this is not a company I want to do business with! Good riddance!

Please do not buy anything from Zales. They have horrible customer service and horrible quality jewelry. Purchased a ring set from them and got the extra warranty. They are now refusing to fix the rings due to inspections not being done while their stores were closed during covid!!!! They want me to pay for the repairs before they reinstate the “diamond bond”. Total rip off & disgrace to their customers. Would not recommend them to anyone and will never buy another thing from them.

Ordered a 3000 dollar engagement ring the end of August and was assured it would be delivered no later than September 15th. Made a 1200 trip for the 22nd and 23 in NYC to propose in times Square. Called 8 times about it not being shipped between the 14th and 20th to get nothing but rude unprofessional service and was told to just calm down. Well went to NYC with no ring. Wasted 1200 dollars to have them not have the ring delivered when guaranteed it would be. Ring came in on the 28th and they refuse to do anything to compensate me. Worst company ever and I won't stop until I find a way to have something done. You can't ruin special occasions and cost people boatloads of money and get away with it.

I purchased $1,100.00 for two pair of earrings including the warranties. After realizing the poor quality, I returned the earrings, and all was refunded except $109.52 for one of the warranties. The initial purchase was on, 9/9/2021. The return was on, 9/12/2021, today is, 9/27/2021, Zales still have not refunded the, $109.52 because of what they claim is a glitch in their system! However, the salesperson who sold the earrings to me, called me on, 9/30/21 and said to do the following;

Brought my girlfriend a ring. One thousand five hundred dollars. They sized her at the store. They had to order it. It came too small. Now to get it resized they want to keep it for a month just to tell me the cost of resizing it. I said the cost WHAT? I guess it sucks to be me. My last purchase from ZALES. Buyers beware.

I had some trouble doing an online purchase with the Zales Diamond card and needed some assistance. I was worried I wouldn't be able to finalize the purchase before the sale ended this weekend. I was fortunate enough to meet Laurel ** on the chat who called me personally to make sure we exhausted every effort to get the order placed. When technical difficulties continued, she stepped in on my behalf and confirmed the order herself and made sure that the discount was still honored. This not only met but exceeded my expectations as I was able to get a discount even better than the one I was gunning for. Thank you Laurel, it's been a pleasure!

My daughter bought me a Mother’s Day ring. Was given to me on a Sunday. I called customer service on Saturday because one of the gems were loose and because they didn’t purchase a protection plan they will not cover fixing the ring. Very very very disappointed. Will never buy from them again.

Purchased an engagement ring from these people. They try to make you feel like you're lucky they do business with you and that their stones are such quality. NOT TRUE!!!! Had the ring appraised by an independent, trusted gemologist ... She said the diamond was garbage and not near the rating that Zales claimed. Also, Zales should be more concerned with the diamond business and less with the SOCIAL ENGINEERING business. Their commercials are over-the-top with political correctness and trying to steer social behavior. Stay away from Zales.

I would rate Zales a -5 if I could. The worse customer service in the jewelry industry in my opinion. I have the extended warranty on my bridal set and I’ve needed repairs not once but twice for the diamonds falling out of the band. They told me I would be responsible for the lost diamond. The sales associate was rude and condescending suggesting that the missing diamond was my own fault. I have rings and necklaces from Kay’s and have never had an issue!!! Will NEVER buy from them again!!!!

Husband gave me a pair of 1CT diamond earrings for VDay. Got them w/o an appraisal. NEVER NOT gotten one even on EBay. Told not ALL come w/ 1. WHAT? Appraised for a fraction of what we paid. RETURNED 'EM!

I ordered a pair of earrings on January 25th. I received another customer's earrings in February 5th. I called customer service and explain what had happened. They said they have 2 weeks to pull a ticket. 2 weeks later I did not receive any contact so I contacted them again. They said give them 1 more week. I just received an email on the 27th of February stating they will send me a refund in an e-gift card for the amount owed to me. I responded.. I just wanted the company to credit my charge card. Unfortunately that’s their policy. Buyer beware.

Purchased a Disney necklace in October, and purchased the lifetime warranty. It has since (3 months) broken 3 times and can’t be worn. I’ve only worn it 3 times! It’s been getting repairs more time than I’ve had it in my possession. I was told that it will forever keep breaking in the same spot and needs to be exchanged. But to do this, I have to void my lifetime warranty and buy another expensive one, for a terrible chain that will just break again- in the words of the local manager. So despite spending so much money for LIFETIME warranty, I need to give them more money for them to fix the issue. Beyond frustrating.

Found a really nice sale going on for Valentine's Day. I ordered a beautiful heart shaped pendant for my girlfriend early so I could beat any type of delays. It arrived before the scheduled date which was nice, but after she opened it up, we saw that the chain was broken, making the piece unwearable. After calling customer service they said we could take it to a store location to have it repaired which we did. It would have been 5 stars if it didn't arrive damaged, but happy that we could just go to a store to solve the issue vs having to deal with shipping items back.

My husband bought me a new wedding set for Christmas. He gave them to me early because they may need to be sized, I took them in on the 19th. They said they would be back the 12th. Their online service to see how far it has gotten has had my rings still being shipped and it's a whole later. I cant get a straight answer from the store. He has warranty on them but this will be my last time having them ship my merchandise anywhere, very unsatisfied with this service.

Why I’ve tried 3 times to purchase items on the online store is my own fault but I’m letting others know not to! This company charges your account when items are not in stock and keeps a hold on your money for days almost a week! The charge should never go thru when the item is not in stock and when you try to exit out of the screen it charges your account a second time! Forget this company!! Cheap jewelry anyway! Customer service will only say the charge will drop off but they don’t know when! My money should not be held when I didn’t get to buy anything!

My situation started on February 17, 2020 when my husband and I dropped my wedding band and engagement set off for our yearly inspection (we get our rings inspected regularly, but we do this check every February) and rhodium coating. This is not something new, but a regular occurrence that we have done to maintenance our ring between the time the rings were purchased in 11/2005 and our wedding date in 6/2007. We purchased the rings and two different warranties from Gordons and have maintained our rings throughout our ownership. We moved to the Frederick area 8 years ago and started working with the Zales in Frederick at the FSK Mall. Let me first mention, that ever since our first interactions and bringing all our original paperwork over, this has been a difficult experience with multiple store owners and little to no communication.

Ordered a 1.5 carrot diamond ring online for a Christmas surprise for my girlfriend. They promised I would get before the 24th of dec. The initial or first order had a confirmation saying it would come on dec 31. I called dreaded 800 # and they gave me the runaround. So I placed another or second order to see if it would yield a different result and sure enough second order had 24th dec guaranteed delivery date.

I ordered a pair of earrings from the Zales website. The first ordered was cancelled by Zales without my consent and they claimed there was a PayPal error. I reordered and Zales sent me a notice that the order had shipped. After a few days I got another email from Zales telling me that the order had again been cancelled due to damage to the earrings. I contacted customer service and they did not have an explanation of what was going on and made no effort to fix this issue. They did not appear to want to make it right, try to find the earrings in a store or offer to sale me the earrings from their stock. Poor customer service.

I tried 3 weeks ago to order my wife a new ring for Christmas. At the time the item was available and I was told that I couldn't order it and have it shipped to the store closest to me. Nothing but a complete disappointment. Zales sucks...

This is the worse experience I ever had. I order a set of earrings and they arrived fine. OK quality. I went to order 2 more items. They took my order and I had to provide my Credit Card Information. It wasn't in stock so I didn't place the order. They said, "Let's try it adding your middle initial." "Why", I asked, so they could charge my debit card twice. I never placed the order. While online we looked for another item not knowing they had charged my account. Lo and behold they did the same thing. This resulted in over $700.00 charged to my account when no order was placed. I have to wait 7 to 10 days to get my credit. This is the worse experience I have ever had and I am 63 years old. DON'T order from them unless you want to wait 7 to 10 days for your money back on an order you never placed.

I purchase jewelry and had it resized "Riverhead, NY," and was told I would receive a call when it was ready. I received a call several days later and was told that that I could pick it up from the location that I chose. Mind you, the person stated that it was one repair and I questioned it a second time because I had more than one repair. I didn't like the response and stated that I would call the initial store. Then he said "do you want to hear what I have to say," in a quick monotone manner. I said yes, he said that there were two repairs. I stated that was what I asked you. He then stated it was ready for pick up. I asked, "I can pick it up from the store at Queens Mall Ctr?" He stated, yes.

I'm really big on reading reviews before I buy ANYTHING online and I was really nervous about ordering after I read all these negative comments but I did It anyway. I shopped on Black Friday so I got an engagement ring for around 60% off. When I went on the website It said that there was free 2 day shipping which I thought was great. But when I put the engagement ring In the cart It said that It wouldn't ship until the 7th of November... I was a little mad but I like ok whatever as long as It's here before Christmas. It ended up shipping on the 8th and arriving on the 10th. The ring was what I'd ordered and looks beautiful and durable which I already knew It would because of the reviews It had. It looks way more expensive than what It Is and I'm sure my girl will love It. I will be ordering again on Valentine's day and on special occasions. I'm just going to make sure that I order a month or so In advance. :)

This location is closing but have had the same experience at multiple Zales. Poor customer service and company does not stand behind their product. Don’t buy for them, and if you do absolutely do not buy the extended protection and then trust to send your ring off with their jeweler for sizing. It will come back ruined with no help from in store staff and no return calls from Corporate.

Called to cancel a ring because I was moving. The lady says ok. 2 months later I get a email saying your package has been delivered. They send the package to an old address, not caring if I lived there or that I canceled because as long as UPS delivered they can charge you even if you moved. They get their money and don't care if you even got your package

This was honestly my worst online shopping experience ever. I have been making online purchases for many, many years, and this is nothing new to me. I attempted to buy my wife a simple, 14k white gold 4mm wedding band as a replacement ring on the Zales site. At check-out I constantly got an error message. I then proceeded to use my PayPal account for payment and received a different error message stating to call customer service.

I use to love Zales. It was the only place I bought jewelry from. But the all of a sudden took layway away and forgot about the people who can’t get a zales credit cards. A lot of people like the fact that you can pay it off through layway

I got a credit card through these guy. Was treated so bad by this company. I called and canceled the credit card. I refuse to spend my money with a racist company. It's truly sad when does this stop. Truly truly sad.

It won’t let me give them no stars or else that would be my rating. Purchased a ring from the website. Read the fine print and felt okay about my purchase. A few days later it arrived and they sent me the incorrect ring. I immediately called customer service and was placed on hold numerous times. I simply want the correct ring sent to me. They told me that I could either drive 8 hours away to a store and return the ring in person and then wait 5-7 days for a refund or I could return the ring by mail and wait 30 days. I asked if I could have them ship the ring to the store and exchange it there. I was told no because I can’t exchange an online purchase. This is 100 percent Zales error and they are unwilling to make it right.

Being a young individual I wanted to help build my credit, so once my fiancé received order to PCS it was time to purchase an engagement ring. First place I thought of was Zales. Since the purchase was made with no issue I also made another large investment to add to my credit card. However this second purchase was on a special deal that was solicited by the store to be paid off in a certain time frame you will pay no interest. Of course as any other person you would think that was a great deal? WELL NO SINCE THIS IS A SCAM.

Worst online shopping experience I have ever had. Ordered ring for my wife for first year anniversary. Ordered May 1st, needing it for July 1st. Thought 2 months advance would be plenty. WRONG. Arrived July 1st, wrong ring, missing a band and the band that was there was missing a diamond. Spent hours and hours on hold with customer service only to get hung up on and told that they can’t see any info. “Expedited” ticket put in to have it resent. Been 20 days and the ticket hasn’t been reviewed. When all else fails, expect customer service to blame COVID. If you want any answers, you will have to contact the vendor directly like I did. If you want your proposal or anniversary ruined, and to get ZERO courtesy from the company that ruined it, choose Zales.

I ordered a ring May 24 with estimated shipping date of June 26th. Weeks go by and I get no updates. I go to the online chat after waiting 20 minutes just to be told there was no update on my order. I check again the following week and was told jeweler who was in charge of my ring was closed due to COVID and just reopened. New estimated delivery date July 20. Today I received first email ever with the same song and dance and now estimated delivery date is Aug. 7. I thought Zales had high standards and professionalism. I won't purchase from them again. I may cancel order - not sure yet.

I ordered a ring on June 2nd with an estimated shipping date of June 24th. That day rolls around and NOTHING. I have waited on hold for OVER an hour and half just to be informed that the vendor who supplies my ring is CLOSED due to COVID. Why even list a ring for sale when the vendor isn't open?? I was told then the ring would be shipped on July 10 instead. I check back through the online chat, just to verify and am then informed that whoever told me July 10th was incorrect and that they still have no idea when I will get my ring. The level of incompetence is incredible. I was misled, lied to and misinformed. No two customer service agents have given me the same information. I will not ever be doing business with Zales again and I have cancelled my order.

Horrible experience with this company. I lied to by the customer that sold me the jewelry, I guess so she could get a sale, she lied to me and now I'm paying the consequences for not reading the agreement and trusting their employees. She told me I had 18 months of no interest and said after that I would just accrue the interest that would accrue on a regular month. Now I'm stuck with 2k of interest for those 18 months. I called and tried to pay the 3k and they did not try to help so now I'm stuck with 5k. I will never go there in my life again, they are very dishonest people!!!! Customer reps are ** too!!!!

I ordered a ring from Zales on May 18th... It is now June 29 and it still hasn’t shipped. On June 25th, After waiting an hour, I finally got Into a chat room with a “customer server representative” and I asked why it hasn’t shipped yet. The response I got was something like “as you could see on your customer dashboard it says it should get there on the 24th.” (Keep in mind this was the 25th.) “However we have not shipped it. We will ship it when we can.” Then left the chat right after sending that message. Leaving me chance for me to cancel my order (which I’m trying to do now.) So to summarize, Zales has pretty rings, but apparently they don’t have customer service.

Thought I had found the perfect anniversary wedding band for my wife of only 2 years. Ordered it on the 8th of June with the expected arrival date of June 22nd. It’s now June 29th. I’ve called customer service only to be put on hold for more than an hour. I called an actual store and the lady (who was very nice) tried to help but couldn’t. My anniversary is tomorrow!!! What am I to do???? Zales has to do better with these types of issues. Soon I’ll pursue steps to get my money back. I’m not happy about this company ruining my anniversary.

Not sure what is going on with Zales right now, but I placed an order over 2 weeks ago. I noticed the disclaimer about shipping taking a little longer. Figured it would ship within a week or so. Most stores are still shipping items within a day or two. Not Zales. 15 days and still has not shipped. I call customer service and sit on hold for over an hour! I can prove it as I timed it. I was able to get through to Cruise ship company to discuss refunds faster than this. Then, I look on website for the "chat" option. It is listed as "Currently unavailable." Been like that for quite some time now. STAY AWAY from Zales until they get their act together. Oh, BTW, they keep posting new items on Facebook, but won't respond to my comments or messages. Despicable! SHIP MY ITEM!!!

WORST COMPANY EVER. In a nutshell, this company doesn't keep their promises to their customers. I regret giving them my business and I recommend everyone not to. If you are up to wasting time waiting your item go for Zales.

I've Placed an order on may 10th, it was supposed to be delivered 5/19. Called customer service 5 times. Each time they had no clue about my order. I don't think Zales have any customer service. The Reps are there to answer from zales website. Avoid them as much you can. NEVER AGAIN ZALES, YOU RUINED MY PLANS.

I planned a trip/flight to see my girlfriend on June 20th for which I'll be proposing. Placed my order on May 3rd, it currently says "Pending". A week later I receive an email from "SterlingWebCCS" (not found anywhere on the internet) stating due to COVID-19 my order would be "estimated" to June 19th. I've rescheduled/paid for my flight a month out to July 25th. I've contacted Zales Customer Support and they didn't have any information regarding my order only that the delay due to COVID-19 (scripted for customers). I asked where my order is being prepared/shipped from and they didn't answer that question.

I ordered my ring on 03/29 the delivery said it would get here 04/22 but when I added it to my cart it immediately changed to 05/07 that was upsetting but whatever I can wait five weeks. Come 05/07 it was still pending and no money was pulled from the account. We called customer service and after an hour on hold they picked up and immediately hung up. I’ve found no email to send them an email so I had to resort to their Facebook page. I messaged them saying it was pending and was supposed to be here so I wanted to know what was going on. I also mentioned the issue with the call. Their response was what I told them “it’s pending” well duh I just told you that. I wish I had read the reviews before finding the perfect engagement ring or else I would have looked somewhere else. After all this I will be looking for our wedding bands elsewhere.

Purchased my wife an anniversary ring. Ordered March 20 at 12 noon. According to Zales they did not process ring order to vendor until the 23 therefore the Vendor closed. So because of the delay with my order I still to date April 24th 2020 still do not have the ring. Mind you, I have had my wife call 3 times and during any of those calls they NEVER, informed us vendor was closed. Today was first time. All the rest told us that is should be out this week (each and every time). First time we ever dealt with a huge commercial jeweler. We only use privately owned because at least they are honest. Poor service. Poor, poor, poor. Never again.

They have a great selection and affordable prices to many locations all over the place. The customer service is amazing. They will help you to make your selection that fits your budget. I definitely recommend them to everyone.

My fiancee purchased my engagement ring at Zales. It is a beautiful piece and a pleasant experience. They give you enough time to wear the ring to make sure it's what you love, more importantly as for the warranty and manager I lost the main diamond and brought it into the store the manager personally took it to their repair center and what normally would of taken 20days to repair only took 2 days. I highly recommend Paramus Zales!

I got a Zales card some yrs ago. Stayed current with my acct, pymt and all. They canceled my acct...due to inactivity. My acct was paid in full. I'm not pissed about the card being canceled. But that cancellation made my credit score drop. When they want money they find a way to get in contact with you. If you're in good standings with Zales they drop you instead of offering you something to enticed you to spend with them. That's bad business, period. So don't waste your time or credit score with Zales.

They were able to reset my earring which made me very happy. I called to find out if they reset earrings. They said they do. I brought the stone to them, picked out a setting and they sent it in to the jeweler and in 2 weeks I had my earring back.

I think jewelry is beautiful I can only afford so much. Some is pricey which is what you would expect because of the jewels you want it's so many including diamonds, gemstones, clarity, type of diamond, etc.

The staff was friendly and they had excellent quality jewelry. I’m happy with the service. I will definitely shop there again. My partner really enjoyed the piece of jewelry I gave him. Thank you Zales!

Great customer service, knowledgeable staff and great warranty. I like their replacement policy just in case a gem falls out. I was happy with my purchase and my wife loved the earrings.

Purchased an engagement ring from Zales with warranty for loss of stones etc. Same day gave to my lady. She lost 1/2C solitaire next day - independent jeweler said post wasn't secured. Zales poo poo'd for almost 4 months and then gave us a terrible stone to replace it with. This may have been the local store and Not Zales in general.

Went in to find an wedding ring for my fiancé and I was immediately greeted with kindness. The staff was so helpful yet I did not feel pressured to purchase at all. It was my first stop on my list of potential stores and when I informed the salesman, he was still willing to help me. I ended up returning to purchase the ring we discussed.

Our experience at Zales was one of high pressure to buy jewelry that was overpriced. Unlike other jewelers, I saw nothing special or unique, and the salesperson was pushy. I found what I was looking for at another jeweler's, and for a better price. While it's always fun to window shop, I won't go into a Zales. I never buy if I feel pressured, and I prefer to not be made uncomfortable.

No matter which store I have gone to all the Zales salespeople are pleasant and professional, and the pricing seems to always be fair. The stores are always clean and well stocked. I always buy a gift for my wife at Zales for Christmas and her birthday and have never been disappointed.

I had them make something for my wife a couple of times for Christmas from some pearls we had got at the dock at the ocean in California that got put in a drawer for a few years, turned out good both times. A pair of earrings and a necklace.

My deployed boyfriend purchased me an expensive ring for Valentine's Day. When it arrived I was blown away It was beautiful! After staring so long at it and taking care to remove it before I showered or washed my hands, I noticed that one of the four prongs holding the main diamond setting was missing. Without thinking too much into it I called customer service. Joyce answered and couldn’t help me as I wasn’t the person who bought the ring even though we’re both military and he is deployed and my address and name was on the purchase as it was shipped to me.

I will keep it simple. 2-2-20 ordered a diamond bracelet for a Valentine’s Day gift. 2-3-20 received email stating package had shipped 2-day and I was charged for the item. I received a tracking number but UPS never received the package. UPS opened investigation and determined the package was lost. I had 3 chat sessions with Zales and got nothing but excuses. They don't even insure their shipments of diamond jewelry. Whenever I have needed a gift with sparkle zales was my go to place and had been for at least the last 20 years.

I ordered a $5,379.00 3CT ring as a replacement for my wife. It was a special moment. Only to have the ring get here in the freaking wrong size. The incompetence here is just out of this world. I did not apply for credit. I paid in full out of pocket. When I requested a refund, I was told it would take a whole 30 days to be refunded my money. I'd stay away from Zales. This is highly unacceptable. Very disappointed. I'd advise all my friends to stay away from this company. Very disappointed.

$15 balance cost me $93 even though my account was supposed to be paid off with final 3 payments as discussed. Wouldn’t budge. Will never recommend this business or buy from again. Customer of about 10 years.

I had a promotional financing for my wedding ring for my wife. I thought it was 24 months but found out it was only 18 months. The finance charge was $2000 on a $4000 purchase - 50% interest charge!!! I tried to call - once I realized what happened to get some relief to a 50% interest rate and they refused. I went up the chain of people, 1st rep, 2nd Evon, 3rd Perri, told me they would NOT relieve any of the charges even if I paid in full the total balance. There was no notification that this was expiring via email or phone call. If my payment was late, they called every day, send emails relentlessly. NO email or call warning me that they were going to double my balance and charge 50% interest rate. NEVER DO BUSINESS WITH ZALES!!!! This is ridiculous that they can charge that much interest to anyone. It should be illegal.

Zales has extremely deceptive advertising. I wanted a diamond ring for Valentine’s Day 2020. I looked at their website and all across the top of the page talks about guaranteed delivery by 2/14. I went to their Valentine sale section and selected a ring and bought it. When I got the confirmation email it said I had free 2 day shipping and and then it said ETA of 2/28!!!! I contacted their online chat and explained that I bought this for Valentine’s Day and they told me it takes all that time for processing. What?! I’ve purchased from small indie brands that are able to ship same day or next day but a huge corporation takes 1-2 weeks to even ship an order!!!

I was a long time customer of Zales for years. In 2018 I made a large purchase of jewelry. The sales rep talked me into applying for a line of credit in order to take advantage of the interest free program. She stated the interest would start to accrue if not paid in 18 months. My plan was to make small payments and a large payment at the end. Today I went to make that payment and saw a large $2000 interest charge applied to my account! I called Comenity Bank and spoke to quite a few people. I was told by the bank the interest starts at time of purchase and is added at the end. I’ve never encountered this before. Of course Comenity Bank refused to reverse the charge. I feel very deceived. Zales has not been sending me statements to my new address nor wireless. I shouldn’t have been so trusting.

Ordered my wedding ring Jan 5th 2020. Ring said it was delivered at store on the 21st. The store doesn't have it and now they have to investigate on how the ring got lost. I have to wait 8 to 10 days for someone to get back with me with info. They are gonna trace the package. Meanwhile I have no wedding ring. They refuse to send another ring. Never again will I purchase anything from Zales. Today is Feb 1st and no response from them.

Do not stand by product or warranty. Item was damaged and refused to cover under warranty that they recommended and started would cover damages. Charge later fees even when payments made on due date. Overall horrendous company. Please buy your jewelry elsewhere.

I purchased my tungsten wedding band from there along with my wife's wedding band and a necklace for her. Her wedding rings were fine along with the necklace. The staff in the Chicago Ridge Mall location was rude and really seemed like they do not care about the customers. After having my ring for over year it broke. I took it back to the store that I got it from to see what could be done about it. Again I was treated rudely and the staff had the same attitude about not really caring for the customers. After this last experience I will take my business to another jewelry store. Being a tungsten band I would have expected better quality.

My boyfriend went to Zales to buy me a Christmas present, he found what he wanted to add to the gifts he already purchased, the item he found was 750 dollars. As they were processing the payment Zales system malfunctioned debiting the 750 out of his account, the clerk stated she couldn’t let him take the merchandise as the system did not recognize payment, she then told him that he could write out a second check for 750 in which now there is 1500 out of his account on Christmas Eve, she stated it would 4-6 business days and they would refund the second 750. Well here it is the 17th of January and we still do not have the cash back, this is horrible!!! And basically theft DO Not do business with them!!! As the ring is too big and I cannot wear it or enjoy it at all.

Ordered jewelry, took forever to get shipping information, a shipping label was created on January 2, UPS has only a record of a label being created, the tracking number they sent has no substance to it. Zales has no info on my package.

I purchase a silver cross necklace from a Zales store outlet that was closing in my neighborhood. It was supposed to be a gift. The gift was never given. I tried to return it at Zales in Pearland Texas and was told that, "We DON'T TAKE ANYTHING FROM THAT STORE." My receipt does not say ALL SALES FINAL. When I purchased the necklace the receipt read Everything Must Go and up to 40% off. Zales could offered a Store Credit to an OPTION to resolve the issue. To add insult to disappointment the sales lady (Michelle) told me of another who tried to return a item from the closing location who got extremely upset with them. She stated that HEADQUARTERS SAID DON'T TAKE NOTHING FROM THAT STORE. I will continue to tell my story all over the internet.

Bought a diamond and emerald ring from Zales on 31st Oct, 19. One emerald fell out less than two months later - on 30th Dec. Sent an email to the address on their contact us page. No response. Initiated a chat with a customer service rep who was a master of doublespeak and refused to answer my repeated and clear questions about whether they would replace the emerald free of charge, as it was clearly a case of poor workmanship. I wore the ring approx 15 times. Thus ensued a very frustrating hour, with her first telling me they have no record of my email, then saying they “turn off their email“ over the holidays!??? Then she uploaded all kinds of warranty info but then said I had no warranty.

Fiance purchased necklace for $160 and paid cash. I didn't like it (chain was thin and not long enough for me) so I told him to return it. He says the Zales store couldn't return it because they didnt have enough cash in the register. He was told to call back and see if and when they had the cash. I called corporate and they said we should have been given a check request. I then called the store to ask whether the check could be sent to the store and we could return the necklace and pick up the check at the same time. I was told no. I don't feel comfortable returning a necklace without getting our money at the same time. I'll have to call corporate again to see if something better can be done. How awful is a business that can't give you cash back for an item that you paid? Do they not have cash on hand? Needless to say, we will never do business with zales again ever!

I purchased an aquamarine and diamond ring for Christmas and selected the size 8, which was available. When I received the ring, it was a size 7 and did not fit. I called the local Zales retail store to ask if they would re-size the ring and told, “no.” Very disappointed and would not recommend. My receipt also indicates “ring size 8”.

My now husband proposed on Christmas Day 2018. I was over the moon and the ring he chose was gorgeous. It was difficult turning my ring over to be sized down, but that's the price you pay for having small fingers. I was told I would have my ring in three weeks. When I went to pick up my ring, it was scratched both inside and out on the band from the resizing. I had to send it back. After another three weeks, my ring came back and the band was very thin from fixing the scratches. I was told if I wanted to have the band the same size, I would've had to pay for the extra white gold. I was furious as none of it was my fault and Zales' repair center should've never sent it back in that condition.

I purchased new rings a couple of years ago for my husband and I. Within the first six months one of my diamonds fell out. I took the ring back to the store and the ring was sent off for repair. Fast forward almost two years later another diamond fell out. I take it back into the store and they claim that I haven't had my ring inspected in two years, therefore they won't be able to help me. I think there's something very wrong with the quality of your rings when the diamond are constantly falling out. My sister has a ring from Zales as well and she informed me her diamond fell out as well.

I ordered a ring for my wife on Dec 20th. They were promoting “Order by Dec 20th for guaranteed Christmas delivery.” It is now the 24th Christmas Eve and stopped by the store to find out my order was not delivered. I called costumer service and I was told I will not receive my order until the 26th. I was really excited to surprise my wife with a ring but thanks to Zales and their false promotion, I have to explain my wife I don’t have her gift yet. Thanks a lot Zales. Never again.

Zales, Greenbrier Mall Chesapeake -A store worker named Renee, worst customer service ever. She was a hateful old woman. I will never shop there again. This woman should be fired. She was rude and so hateful- needless to say racist.

Ordered online well before Christmas. Chose the 2 day UPS shipping method. Money came right out of my account and almost 2 weeks later still no product. Customer Service is a joke as well as their online customer service. Horrible experience and this company needs to reevaluate how to treat and do business with people. Save Your time and money and shop on another website or store. You will thank yourself later.

I placed an order on December 2nd, 2019. I contacted customer service on several occasions to get order updates since their website stated that all orders placed by Dec 19th will be shipped and arrive by December 24th. As of 1015am on December 24th, there is no shipping update, and no ETA as to when the order will ship. A company such as Zales is expected to have better customer service, but that is obviously false. Not a single customer service rep was able to provide any updates, they refuse to honor the original purchase price so that I could just purchase my item at a local store, and refused to assist in any way.

I made a large diamond ring purchase a week before Christmas. Zales was advertising guaranteed Christmas delivery all the way up until 2 days before Christmas. They held my order in the pending status for the full week. I called 3 times on different days asking when will it ship. Now it's Christmas eve and I chatted online with a sales rep. It looks like it might be at my local store by 6pm. Maybe, but who knows is kind of how it sounded. Most folks have plans Christmas eve so I'm a bit peeved. They sat on it over a week and I got the same delivery service as the folks who ordered yesterday last minute. Never again Zales!

I ordered on December 2nd. I did the 2 day delivery. My email said the money wouldn’t come out until my order was shipped. My money came out that day. I called twice to see where my order was and they said it’s still pending but you will get your order before Christmas. I call today the 23rd of December and I was on the phone for over 2hrs (on hold) as I’m on hold I’m looking at my email and I get an email from them at 5:30 pm (December 23rd) that my order can’t be shipped before Christmas and they will try and get it out as soon as possible. I called at around 5pm and you have to put in all your information about your order. So you tell someone on the 23rd that their order from December 2nd still hasn’t shipped and don’t know when it will. I was on the phone for 2hrs and 9 minutes not to speak with anyone!! Very mad and want my money back. Will never order again and will tell everyone not to waist their money and time.

Placed an online order on December the 16th, the shipping said 2 day express. 2 days later the order was still pending. Tried contacting them for day, online chat unavailable, called over and over. Sat on hold each time. Eventually the calls just drop. Finally 4 days later the online chat mystically the chat popped up as available. I was told I didn’t place the order in time to make it for Christmas. I then asked him to cancel the order since it hadn’t shipped. I was told they have a 1 hour cancellation policy for online orders. So now not only am I not getting my item by Christmas, I have to return it as soon as it gets here and I have the pleasure of having to go out last minute to find something else to purchase. Very unhappy with Zales. Someone doesn’t know how to run a business, will never consider using their services again.

We placed an order on 2nd December for our engagement on the 27th of December. There was a guaranteed 4 day shipping. However, there was no update till the 11th. I called the customer care and they said they would pass it on to the ecommerce team and it should be resolved soon, we would hear from them soon. That soon never happened. We called them again on the 14th December and they said that our complaint was never passed on to the ecommerce team and they would look into it asap. We called them again on the 18th and someone else was to blame. It is the 20th, 7 days for the engagement and there is no clue where the ring is. This experience has been extremely frustrating and I am never going to order from Zales ever again.

My husband and I tried three times to get what was advertised for my wedding ring. We're students and I don't like diamonds, so we went with a smaller, lower priced set with lab created sapphire in Sterling silver which we ordered online as the store did not carry it. The ring arrived and was missing two stones. So we took it to the store where we were told it would be best to return the ring and buy it again. However, the store would not match the original sales price. Awesome.

Worst customer service ever. Ordered a product for my nieces seventh birthday on Black Friday. Good deal, if it actually arrived. Lost in transit. And spoken with an agent that I thought was at least trying to help provide an extension number but no way to get back to her. Seven hours later still not resolved. Finally get a supervisor offer me a replacement have a deep discount. They told me there was no way to get me the item sooner than to 7 to 14 business days. Was not a good listener, told me there was no way she can get it to me by Christmas. I had told her several times it was for a birthday present for my niece. She laid a reference as my granddaughter. While the discounts are appreciated the fact that they could do nothing to expedite the situation was completely unacceptable

Husband bought a Couple’s Birthstone and Diamond Accent Cross Hearts Ring back in Feb 2019. The entire birthstone, hearts accent has fallen off the ring in Dec 2019. I went to Zales The Diamond Store at the Avenues where a representative had me call Zales and was told there was nothing they could do. I have purchased many rings and never has a piece fallen off from a ring. Poor quality if the rings only lasts a couple of months and the ring was not cheap. Never buying from this store again as there is no guarantee to the customer.

Stone swapping. While in the Reno, Nevada Zales looking at Rings with my wife the salesperson asked if we wanted her to clean my wife's wedding set, My wife wanted to wear her new ring home, a few hours after arriving home my wife said that her ring looked different and the diamond looks dull. Also setting has a rough edge that it did not have before.

Absolutely terrible. Was never late on a payment with Zales. Literally paid my account in full with a $0 balance. Got a text message two months AFTER paying the balance saying I owed $1115!!! I literally came to the store and MADE SURE I knew the last day to pay: was told I had until the end of October with my promotional plan. If I could give -10 stars I would. Absolutely horrific experience. The only reason I am even paying this ridiculous amount is so I don’t ruin my credit. I am disgusted with this place.

STAY AWAY From this financial BANK. Do not buy something from Zales if there is a promotion with 18 months no interest. I bought a ring for 4,500 dollars and was sold by the sales representative that they have this amazing promotion. They sent us up on a paperless billing and this is how they scam you. We never received a letter in the mail stating our promotion was ending. I found out two months later because I wanted to buy more jewelry. I called their bank. After 1 hour on the phone and talking to three people she are stealing from me 1,700 dollars since I didn’t pay before promotion ending and charging me additional 30 percent interest till it gets paid off.

They don't keep your records. If you lose them you are COMPLETELY and totally out of luck. After months and months of calls back and forth between myself, corporate, and the local store, they still wouldn't replace the diamond I lost out of my setting because they "didn't have record of my inspections." I'd had my ring regularly inspected for almost 10 years by that point but they didn't care. They wipe the inspections from their system intentionally so they don't have to honor warranties. You've been warned. Zales DOES NOT CARE about you as the customer.

Aug. 31, 2019 I took my ring in to be repaired under warranty. 2 weeks later I was told I had to have it replaced. I was told it would take 4 weeks. It is November 25 and I still do not have my ring. Each time I call the store I was given a different date of when my ring would be available. After being told the 3rd week in November, I called to complain about the customer service I received to the Zales 800#, only for the customer service rep to call the store and come back on line to give me the 2nd week in December. Again, another date. I ask for a supervisor only to be told that no supervisor was available, they were busy with other calls. I requested a call back when they were free. To date, I am still waiting.

I purchase a necklace in Sept. of 2019 and I did a return in Oct. 2019... They sent it back saying it was not the product they gave me. I order a necklace. Not knowing it was so thin. Went to store to return cause the letter I receive with it said I can go to Kay's and exchange. With that being said I was rip off... No return no exchange cause they said I return wrong item. REALLY. WOW. Never again will I shop at ZALES.COM.

My husband and I bought my wedding ring set including a wedding band and engagement band, both with diamonds in them in Silverdale WA, April 2002. We purchased the lifetime warranty, because we figured that since we planned on being married for a lifetime, it would be beneficial for wear and tear repairs. The first couple years were fine, I went in every 6 months for inspections, with no issues. About 7 years after purchase, a diamond fell out of the engagement band, and I brought it to Zales in New London, CT, and they sent it out for a replacement stone since the warranty covered the loss. When I got the ring back, the stone was noticeably smaller and cloudy, unlike the original stone. (The entire set was certified). So, I figure it's not that big of a deal, I was happy with my set.

About two years ago I sent my wedding ring to Zales in Bridgewater Commons Mall for resizing. After I gave them my ring for them to do the job, there were not any message anymore about my ring. I went to their shop twice during these two years asking if my order is done. They said there is no order made in their shop at all. I was so shocked but could not say anything at all and just went back home, since they said so firm I didn't have an order with them. Since then I constantly feel said and sometimes had nightmare in my dreams. The wedding ring was a gift from my mother who brought it for me as a gift. I couldn't tell her that I lost the ring she gave me but could only keep silent and leave the bad feeling for myself. I thought I had lost the ring forever but really didn't understand how this was happened.

The ring my fiance got me is beautiful and so perfect for me. BUT everything to do with the company is just...off. First, my fiance misplaced the paperwork because he didn't want me finding it. When it was approaching time for my 6-month inspection, he contacted Zales and was given a copy of the inspection form and was told his account could be looked up with the number on that page. I took it in at the end of October (and had a very strange 'customer service' experience). Less than 3 weeks later, a diamond fell out of my ring.

I purchased diamond earrings and a necklace for my daughter's 10th birthday. The items did not arrive when I expected them so I called to get an eta and credit for the expedited shipping on one of the orders. I called in and used the automated system and it did not give me any information. I used the online chat and was given information that I wasn't aware of so I decided to call and speak to someone to get a better understanding of what was going on with the orders. It took me forever to get through the automated system, there was a long hold time. The first customer service representative's name was Kate, I believe, and because of the experience I had with her, I decided to cancel and return the orders and spend my money elsewhere.

On Sunday, October 13 we placed an in store order for a necklace for our daughter. The salesman entered all the information, took our credit card info and told us the necklace should arrive by Friday (we later learned this was not true). On Saturday I called and he said it should be into the store in a few days (again incorrect). On Saturday, October 26, we called Zales since we still had not heard from them. The manager could not locate the order! So basically we have been waiting for an item that will never come! Do not deal with in store sales personnel - they do not appear to know what they are doing. Place your order online yourself if there is something you want.

Do not purchase any merchandise from Zales. My husband bought me a pair of earrings a little over a year ago. The clasp broke and they wanted to charge me $46 to repair. They do not stand behind their products. You will be on your Own if you purchase.

This is now my second ring because I was not happy with the diamond in my first ring. We went back, got a certified diamond, it looked very good. You send the ring out for sizing and when you get it back, it is not the same diamond. I so regret upgrading to a certified diamond. I am sorry, but I do not trust Zales and I never will.

I ordered my husbands wedding ring from their online store (which I regret) and he wore it for a couple of months and started to notice his skin on his ring finger was peeling. Not knowing the exact cause we thought it would be a good ideas to take the ring off and let the skin to heal back and then put it back on. The same thing happened so I called the customer service number to inform them what was going on. I was told to send it back for a refund so I did. Was I shipped it off I called Zales to see if they received the ring back and I was told this time that once it’s processed I would receive the refund back to my bank account.

I purchased a diamond bracelet last year, cost me $2400 and I paid $2050 right before the one year contract installment was ended. I was charged $433 two weeks ago without any real communication. If you are charging this big amount you gotta make sure your customer is informed. Instead they prefer to wait the time to charge it. When I called them today to explain the issue. When they sell you they will be nicest on the planet, but when purchased they are like it is what it is.

I went to the Zales at Sangertown Mall, New Hartford, New York to purchase an engagement ring. I walked into the store at 11AM was approved and picked out a ring. The purchase was never completed because the salesperson was on the phone most of the time trying to reset my account because she was not familiar with the procedure. I'm a very patient person as I was in the store till 3PM and finally just said forget it. All this and the fact that we sent a picture to my girlfriend after the second hour had passed because "we are almost done" only to have to tell her that we didn't get the ring because they couldn't figure out the process. Stay away!

So I ordered my fiancé's wedding band online. Got the ring in today and it's not the correct order. I called customer service and was told there was nothing they could do about it today and that it could take up to 21 days for someone to call me to get this order replaced. I'm getting married in less than a week and I asked if they could put a rush on this to get me the ring before my wedding day and was told NO!!! What kind of business is that!?! Zales is a terrible company and myself nor my husband will ever purchase from them again. Not to mention my fiancé bought me a tennis bracelet for Mothers Day last year and the bracelet has spent more time sent off to be fixed than I have got to wear it. I advise everyone to do not buy from Zales. I have always had great experience with Kay's and that will be who I use from now on. As for Zales you can kiss my business goodbye!!!

I purchased a watch for my husband and I did pay off the balance. Zales called me to verified the payment and it was verified. However, they send me some charged with interest again and now over 300 dollars is on my credit and my credit is the lowest ever. They have not removed, it and keep adding interest charges on the balance for something that I have paid off already. This is the most devastating experience I ever had with a company like that. I am asking Zales to remove that delinquent account on my credit. I have spoken to their customer service about this issue but I am not sure if they are working on that. This is not professional at all and for a balance that was already paid off. Worse customer service ever. I do not have words for this type of treatment.

My husband bought me an engagement ring last year for Mother's Day. Ring was beautiful. After 2 weeks I started noticing allergy on my finger. Was dissapointed with this ring. Up to now don't know if it's real or fake. Every time I wore it I get bad allergy. Could it be fake? I try calling them and they keep on saying that it's probably me but come on. I never had an allergic reaction to gold jewelry. Will never buy from them.

My ring was sent out twice for resizing and I’m sure it was worked on by two different people. My ring returned with scratches all over the inside and the band is horribly uneven in the back. This is by far the sloppiest work that I have ever seen in my life. This was supposed to be a special moment and the more I look at the ring the more I hate it because of what they done. I do not understand how a ring that was sent out for 2 weeks returned in this condition. I feel so bad for my FH because he wanted this to be special and Zales has ruined our moment. I wish that he would have gone somewhere else or that I would have taken the ring to a professional jeweler that actually knows what they are doing.

Buy my husband's wedding ring in January. It was really pricey which was fine because I thought I was getting quality. Well he ended up dropping it on our ceramic tile and cause ring to break in 3 pieces. The sales would do nothing about it, told me to contact the maker! Wow! As much money as they make you would think that placing ring would not be that big of a deal. This is just disgusting. I will never do business or refer anyone to them again. I would rather buy a Walmart ring!

In 2008, my wife purchased my wedding ring with a lifetime protection plan at Gordon's in Neshaminy Mall, Bensalem, PA. A few years ago We relocated to NY and shortly thereafter, the store (Gordon's) closed. My ring fell and one of the diamonds went missing. On Sunday 6/2/2019, We went to Zales at Green Acres Mall in Valley Stream to have the diamond replaced. As we entered the store we were greeted with warm smiles and a pleasant welcome from Layla, Sales Associate and Myisha the Assistant Manager. Layla tried to assist us but could not find our information on their system. She gave us the number for Gordons' Customer Service Dept. We spoke to a Gordon's customer service rep but she was of no help whatsoever. The rep told us there was nothing they could do without the original documents.

I ordered this product on Thursday. This was a birthday gift 5/3/19. This order is still in a pending status. I contacted Customer Care and I was informed that each item has a different processing time. It varies. This item is not on back order and there is no other reason that could be given for the delay. I have ordered from other jewelry stores online I wanted to take advantage of an item offered by ZALES.com however, this was the first and last time I will deal with this store rather online or in person. Order at your own risk.