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High Tech Pet Store

2476 Palma Drive Ste A, Ventura, CA

High Tech Pet • High Tech Settles Deceptive Practices Charges • Consumer Complaints • Purported Compliments • High Tech Responds • High Tech Demands Complaints Be Removed

Bob of San Anselmo, CA June 2, 2009

We bought one of High Tech's units for sliding patio doors about five years ago after raccoons were getting in through our previous cat door. We researched the options, decided High Tech would be best at keeping the raccoons out, bought it, and have actually been quite happy with it. Although it's had the occasional odd glitch with things like the door inexplicably not opening, it's worked well enough we haven't had to deal with High Tech's service people and face the nightmares other people are reporting.

I would suggest, though, two things in dealing with these jokers:

1. Document everything you do. Keep copies of emails, write down dates and times of phone calls and who you talked to or left messages for, summaries of conversations, that kind of thing. If you can, record your calls. It's evidence.

2. Use a credit card, not a debit card, for your purchases. The legal protections are better.

Then if you have a problem:

1. If you don't get satisfaction from HIgh Tech in a few weeks, do a charge back on your credit card. Your evidence of trying to settle things with High Tech will be important here. You'll likely get your money back, and if enough people do this, High Tech will lose their ability to take credit card orders.

2. If that doesn't work, sue High Tech in small claims court. In most jurisdictions, it's cheap and easy.

Irene of Somerville, MA May 26, 2009

Do yourself a big favor and don't order anything from High-Tech pet!!!! I bought a PET DOOR in 2004. It stuck in the open position. I returned it and they sent the same exact door back to me UNREPAIRED!!!! I wrote letters, sent emails and complained all the way to the Attorney General and got nowhere. I had a big hole in my wall from the Pet Door for three years. I had an entire email folder full of lies, its backordered, its delayed, etc. etc. I finally had to give up, plaster the hole and move on..... There should be a class action suit.....

Joseph of St. Cloud, MN May 10, 2009

Bought an invisible fence installation. It worked fine for a few months but since then since then have had nothing but troubles, and they never answer the phone or respond to e-mails. First, the power unit quit working during the winter. Granted, it is cold and snowy here in Minnesota, but that should not affect wire. After it warmed up and spring, the main unit started working again, but with sporadic outages (the "break" alarm would go off, sometimes for only a few minutes, then the unit would work again). I then started noticing that my dog was not getting shocked even when he was sitting on top of the perimeter line. I boosted the output on the unit, testing it repeatedly myself and found that although boosting output did start producing the shock, the zone in which it would generate a shock varied widely. The collar unit has also stopped giving the audible alarm. the last straw was tonight, when my dog and I were down in the basement and he started getting arbitrary shocks from the collar unit. He ran to the bedroom and is now refusing to get off the bed, where he has been sitting Most of the day, whining. Now I know why!!!

Richard of Morrison, CO May 9, 2009

I had purchased a pet door from Pet Smart after they had advertised a 125 rebate. There were other sources for their large pet door but I paid a little more thru a retail outlet because with the rebate it was a little cheaper that way. This was in December 2008, after numerous calls, I still have not received a rebate check. I feel this is outright fraud and these people should be shut down.

Shirley of Skipwith, VA April 15, 2009

Shirley of Skipwith VA (04/15/09)
We purchased this system to contain our dogs and have had nothing but trouble. The transmitter went first. We got that replaced. Now the collars will beep, but there is absolutely no shock or tingle to correct the dog from crossing the line. We wnat a refund on the whole system, the extra collar we purchased, and all the batteries we purchased.

Greg of Great Falls, VA February 14, 2009

Greg of Great Falls VA (02/14/09)
Purchased Power Pet large dog door from Hi Tech Pets web-site in February 2009 to replace a much older Hi Tech pet door that had simply worn out from years of hard use. The door arrived and we installed it, but the door seems stuck going up and down. It won't close unless we turn the power off. Tried to call customer service, but got no response. Tried again, but got no response.

We then did a quick search on the internet to find solutions and discovered (to our surprise) that this may be the worst rated company on the planet for customer service. We'd love to get this item to function as well as our old one did--maybe we were just lucky with the old one???--but are really worried now based upon the many complaints we've seen and the fact that Hi Tech Pet won't answer their phone.

Out about 400 bucks. We really wish we'd have purchased this from Pet Smart rather than directly from Hi Tech Pets...at least we'd be able to get our money back.

Helena of Kc, MO February 8, 2009

Helena of Kc MO (02/08/09)
I too have purchased not one but two automatic pet doors from High Tech Pet and now am out of about 600 dollars. complained many times to no avail. only purchased the second one because I had a huge gapping hole in my wall. Live and learn. I do have to say that since them I have purhased a Solo Pet Door and in the last two years have had no problems with it. In the short term it did cost more, but since it runs on megnats instead of inferred in the long run you end up not having to buy batteries and you have peace of mind that it works.

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