Complain about a product or service

High Tech Pet Store

2476 Palma Drive Ste A, Ventura, CA

High Tech Pet • High Tech Settles Deceptive Practices Charges • Consumer Complaints • Purported Compliments • High Tech Responds • High Tech Demands Complaints Be Removed

Rance of lancaster, SC November 18, 2009

I received a money order from company for refund of items I returned. The amount of the money order (690.82) is 220.00 short of the amount (910.09) of my order invoices/calculations which I reported. I don't understand. Must I repeat all the previous correspondence of the stated facts? Do [they] think that I stole the items [they]'re not refunding for me? [They]'ve given me the run-around, lied, and cheated me. [Their] Humane Contain product is worthless garbage. [They]'ve misrepresented [their] product and [their] warranty is worthless.

The old saying "You can't fight city hall" is true. Is the consumer lost and justice nonexistent? I have included all previous correspondence as a reminder, or info for anyone interested. Also, attached are copies of the money order and my list sheet with [High Tech Pet owner's] hand written dollar figures with no explanation from [him].

Jack of Troy, IL October 12, 2009

Already filed a complaint. This will follow-up. High Tech Pet sent what they thought would be an acceptable "replacement" for the broken unit. It arrived today. The A/C adaptor has it's guts spilling out - truly a fire hazard. The door unit is used, dirty and scratched - cosmetically worse looking than the broken unit I received originally.

Because the original door failed, our dogs could no longer go outside as needed. Several accidents have occurred as a result because they were trained to use the dog door. Removing it permanently will cost thousands of dollars as the interior wall and exterior wall of the house need to be repaired to cover up the hole we cut in the side of our house to install this unit.

The cost of labor and materials (siding to match) is three times more than we paid for the unit. Will happily join law suit if others are feeling as cheated as we do right now.

Mleanie of Boise , ID October 7, 2009

On October 6, I recieved my electronic pet door, however the AC power adaptor did not work. I called in the customer support number and I was told that I would recieve another adaptor via priority mail. I spoke with the cusotmer representative and kindly asked if this could be rushed and sent via FEDEX. This equipment arrived with a manufacturers defect which is the company's responsibilty to replace in a timely manner not the customers. The representative stated that the replacement adaptor could only be shipped via priority mail. I explained that I recieved my package FEDEX mail and I don't understand why the replacement can't be shipped via FEDEX also. The representative hung up the phone on me and when I called the customer service number again I later found out that she is a manager. I asked to speak with her boss and when I was transferred, his mail box was full. I spent a lot of money on this product (556.00)and professional customer service is expected let alone just trying to speak to someone in charge who is professional. Sad to say that Hihg Tech Pets did not provide this and could not even spend the 25.00 it costs to overnight an adaptor which arrived defected. This may not affect their business but we definitly won't be recommending them to our friends and family with their poor existing customer service.

Sarah of Troy, IL October 4, 2009

We purchased the Power Pet PX-2 Large automatic pet door with accessories totaling over 550. It lasted only three months. Can not get anyone from High Tech to answer their phone nor respond to on-line customer service tickets within the 24-hour promised time frame.

We installed this in the side of our home as instructed. To remove it will cost us the fees of a contractor to remove it, repair the hole, install insulation and replace siding. Too costly of a mistake to allow anyone else to go through. Don't purchase from High Tech. Am willing to join a Class Action Law Suit.

Tamara of Santa Fe, NM September 18, 2009

I have had nothing but trouble with the HC-8000 dog fence since I installed it about 2 or 2 1/2 years ago. It worked well for a few months, and then I've had to replace collars, the transmitter in April 2009, and am getting A/C alarms and random collar beeps when the dogs are not even near the boundary.

I cannot get anyone from the technical department to call me back about the A/C alarm, and the manual does not explain. The only thing that the customer service reps know to do is to send me a broken loop location procedure, which I know by heart already, and I do not have the time or energy to check or replace 1100 feet of the flimsy boundary wire if the problem is in the transmitter. Their product is unreliable and their customer service is nonexistant. Estimate: 700 spent on a system that does not work.

Noura of Ann Arbor, MI August 21, 2009

I bought two of their progressive shock anti-bark collars. I tested them on my dogs with the "doorbell" test, and they seemed to work fine. I left them on for about an hour before I left the house for a couple of hours. When I returned, I found that the one collar had been continually shocking my dog non-stop to the point of severe trauma, as she had defected all over the house and all over herself...I removed the collar immediately when I got home, as soon as I pulled in the garage, I saw it continuously shocked her, even though she wasn't making a sound. After I removed the collar , she trembled for a long, long time and hung her head whenever I walked by, for hours.

Phone calls to the company president has resulted in nothing, no action on their behalf. When I took that collar off of her, the contact points were really HOT, indicating it just kept going off. How would he like it if I strapped it to him and shocked him to the point where he lost his bowels?

Charles of Houston, TX July 1, 2009

I ordered a motorized dog door that fits into a sliding glass door panel and paid 633 for it! When it arived, one of the adjustment knobs was broken off and the box was not damaged. After waiting 2 weeks for it to arive, they now want me to send it back to them, have them fix it and return it. This will take approximately 3 weeks!!! I told them that I had to have this door, and Liz was very abrupt and said there was nothing she was willing to do about it. I told her that she could pay to overnight me a replacement and then I would send back the broken one. She got very snippy with me and told me to send an email to her company to see if the Returns department would be willing to do anything. WHAT HAS HAPPEN TO QUALITY AND TO CUSTOMER SERVICE?

Bob of San Anselmo, CA June 2, 2009

We bought one of High Tech's units for sliding patio doors about five years ago after raccoons were getting in through our previous cat door. We researched the options, decided High Tech would be best at keeping the raccoons out, bought it, and have actually been quite happy with it. Although it's had the occasional odd glitch with things like the door inexplicably not opening, it's worked well enough we haven't had to deal with High Tech's service people and face the nightmares other people are reporting.

I would suggest, though, two things in dealing with these jokers:

1. Document everything you do. Keep copies of emails, write down dates and times of phone calls and who you talked to or left messages for, summaries of conversations, that kind of thing. If you can, record your calls. It's evidence.

2. Use a credit card, not a debit card, for your purchases. The legal protections are better.

Then if you have a problem:

1. If you don't get satisfaction from HIgh Tech in a few weeks, do a charge back on your credit card. Your evidence of trying to settle things with High Tech will be important here. You'll likely get your money back, and if enough people do this, High Tech will lose their ability to take credit card orders.

2. If that doesn't work, sue High Tech in small claims court. In most jurisdictions, it's cheap and easy.

Irene of Somerville, MA May 26, 2009

Do yourself a big favor and don't order anything from High-Tech pet!!!! I bought a PET DOOR in 2004. It stuck in the open position. I returned it and they sent the same exact door back to me UNREPAIRED!!!! I wrote letters, sent emails and complained all the way to the Attorney General and got nowhere. I had a big hole in my wall from the Pet Door for three years. I had an entire email folder full of lies, its backordered, its delayed, etc. etc. I finally had to give up, plaster the hole and move on..... There should be a class action suit.....

Joseph of St. Cloud, MN May 10, 2009

Bought an invisible fence installation. It worked fine for a few months but since then since then have had nothing but troubles, and they never answer the phone or respond to e-mails. First, the power unit quit working during the winter. Granted, it is cold and snowy here in Minnesota, but that should not affect wire. After it warmed up and spring, the main unit started working again, but with sporadic outages (the "break" alarm would go off, sometimes for only a few minutes, then the unit would work again). I then started noticing that my dog was not getting shocked even when he was sitting on top of the perimeter line. I boosted the output on the unit, testing it repeatedly myself and found that although boosting output did start producing the shock, the zone in which it would generate a shock varied widely. The collar unit has also stopped giving the audible alarm. the last straw was tonight, when my dog and I were down in the basement and he started getting arbitrary shocks from the collar unit. He ran to the bedroom and is now refusing to get off the bed, where he has been sitting Most of the day, whining. Now I know why!!!

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