American Home Shield Reviews

It took two times, and almost a month to get the first claim settled. The first tech was in a hurry and didn't want to be here. But very professional. The guy did what I asked him to do. But he created another issue. I'm okay with it for now because it will get me through the rest of the summer.

I had a relay go bad in my control box for the pool equipment. The guy from Competition showed up on time. Competition called promptly after the service request was originally reported to American Home Shield. They had a pretty good window that I was able to work into my schedule. They took care of the work. The guy gave me some education and taught me what I was looking at. So, it's very helpful and I really enjoyed their work.

I would 100% recommend American Home Shield’s service. The air conditioning went out just out of the blue. The guy who came found out it was only the thermostat, but he was Johnny-on-the-spot. He was out here as soon as he could be. He was so professional and nice. He not only replaced the thermostat, he went out and checked the Freon in the system and made sure it was good. He checked the filter, too.

We called American Home Shield and reported our air conditioner that quit working. They processed the claim and gave us the name of the company. They said, "This is the person's name. They'll notify you in one business day. But if you want to call him, you can call him,” which we did. The tech asked where we live. We told him we live in Clovis. He said, "I'm going to be in Clovis tomorrow. I will come out tomorrow between 12 and 4 o'clock.” He called us at 11:00, came out and within an hour or less, had climbed up on the roof and determined that something had burned out or broken. He was gone for about half an hour then came back with a part and fixed it. He was very prompt and we were very pleased. It was a hot day, so we were very grateful he got out when he did and got it fixed.

We were in extreme heatwave in the Northwest. So, I cannot blame AHS that it took about 12 days for someone to come out from the time of the request for service for the AC. And the quality of repair work by Clean Air was topnotch. It couldn’t be beat. The only thing is it is difficult to say no when you've had a bad experience with a company and AHS wants to force you to work with them again. Clean Air told me that I could request them. But I have not had that experience working with American Home Shield where they'll let you not work with someone you don't want to.

Electrical-wise, the techs that came out recently did an all right job. The only disappointment I had was, I have a diaper pail that has a bag in for my cat litter. I had noticed that they had thrown an old receptacle that they replaced into that instead of taking it with them and disposing of it the correct way. I also had plumbers out here last week. I had a leak coming from the bathroom up on the third floor into the kitchen. Supposedly, they fixed that. But the problem is I got a big bubble in the one area that it was coming down, and then there's another site where they cut out drywall. No one from AHS called me to get that repaired.

My AC unit was not working at all and it had gone out a few times. So, this wasn't the first or second time someone had to come out to look at it. Submitting a claim to American Home Shield was simple with the automated system and the wait time has gotten better if you have to speak to someone. But I still wasn’t clear on what exactly I had to pay for out of pocket. I thought that what the contractor had to do was included and it was not. So, I had a big out-of-pocket expense. I would recommend people to shop around and get as much information as you can as far as your out-of-pocket expenses. Because AHS replaced the unit and paid for the unit and the labor but I had over $1,900 out of pocket that I had to pay still, along with you having to pay your $100 for people to come out. And that's what I have to check. Because they were supposed to reimburse me for the $100 because this is the third time somebody came out.

My AC wasn't cooling. The tech replaced the capacitor. I liked that it was a very fast response. We also had a power outage so that put the appointment back a day. Even so, he was really good. I wish AHS would give me a choice to select who is going to repair my problem. I don't really know who's going to be my repairman until the claim happens. Also, my deductible cost me $125 and I thought I had a $75 deductible.

Every time I've called AHS, their service had been fantastic. They'd get somebody up there to take care of stuff and I'd have no problems with it. And if there was a problem, I'd call back and then have it redone again. Recently, the microwave went out and we submitted a claim. They have ordered it and the techs had to put it in this morning.

The motor in the AC unit wasn’t working. It would come on but wouldn’t cool at all. The repairman changed the motor on the fan, cleaned it up thoroughly and flushed something out of it. He explained why it went out. He was quick and every time he came in, he put his booties on. American Home Shield has been good except the first time, I didn't know about the freon part. They came out and fixed the unit but I had to pay the thing twice for the same problem. That’s why I didn’t want Island Breeze because they came out and did fix it a little bit but then I had to do another service call. AHS tried to give me Island Breeze again but I didn’t want them.

The condenser in the attic was leaking and it came through the kitchen ceiling and the bathroom ceiling. It made a mess. I had two guys from Greenway Home Services come out. The first one said the drain tube was plugged. That lasted two days and it started leaking again. Then, the guy who came out today said the condenser in the attic is tilted. But one guy can’t do it because it’s heavy so they have to come back and have it level. The people that AHS has sent out to do work seemed pleasant and nice and, except for this claim, they usually fix the issue on the first try.

We actually had a gas leak. And that night we realized that, we called Atmos. It was in the middle of the night so we had to get them to come turn it off. And then they said that we would need to get a plumber because they don't go inside, which I thought they would because they're the gas company, which is not. I called American Home Shield Thursday. And then the contractor was out on Friday. They just pretty much kept to themselves but still told us what they were doing. And they just determined that there was still a leak, but they couldn't find it because it was inside the walls. So, we would need a company that specializes in gas leaks to come out to find it. They called me yesterday, so they are coming this afternoon. They would let me know when they are gonna come out. I'm already stressing out the whole situation. So, being able to call American Home Shield, having them find a company for me to come out, takes a bit off me.

We re-up with AHS every year. There's no other place I would go to. The customer service is awesome and everybody they've ever sent out has been epic. It's been a really good experience for us. The hot water heater went out completely. The tech from A+ Heating Cooling & Plumbing went above and beyond. He was having a really busy day and he still came well after closing hours. It was 9:00 when he got here and he fixed it all up for me. Also, he brought everything that he could possibly need. There was no fixing the water heater so he replaced it.

Everything's lovely right now with AHS. After investigation, both of the heating elements and the thermostats went bad in the water heater. The techs replaced the thermostat and the heating elements in both, the top and the bottom. They had the parts available and were very professional in what they did. The job was quick, very little interruption to my household, and to pay just only a $100 deductible was a whole lot better than $1,200. I would tell others if at all possible to get AHS because the others that I've investigated do not go to the extent. AHS does.

AHS has been real good about fixing my stuff and when it's not fixable, they replace it. The top of my stove cracked all the way across and one of the burners stopped working and they're gonna replace the stove.

I've had American Home Shield since I moved into the house, about two months. I've had nothing but positive experiences so far. When the AC wouldn't turn on, the tech came out and he looked at it. I told him that the fan would kick on, but the compressor wouldn't. He looked at it and it was a capacitor. He replaced the capacitor and it works now. He was very professional, friendly and helpful.

Water was coming out from underneath the refrigerator. In 24 hours, the tech came. He was very polite. He asked me to get water from the front of the refrigerator while he checked the back. He was very thorough.

I like the fact that when something breaks, I can call AHS and they send somebody out to take care of it. Recently, the tech that came out for our dishwasher was great. He was the same guy both times. The first time, he came and diagnosed it, and then they had to order the part. The part was in pretty fast. So, he came back out, repaired it and explained everything to me. Everything’s been great since the repair.

I've had three call-outs so far. The first one went well and the AC was taken care of. The last one was electrical and it turned out being relatively simple. The one in the middle was with the water temperature and pressure. In the master shower area, initially, I would get quick, hot water with good pressure. Now, I have to wait a minimum of 10 minutes to get any hot water at all. On top of that, the water pressure is poor. The individual that was sent out thought the problem was pre-existing. I got a call from American Home Shield saying that because of that, it wouldn't be covered.

We didn't have all the keys when we got here and the locksmith did some work around, took the extra effort, and made it happen. We were happy with him. The goal was to have all the locks the same, and that's what happened. They did the front door, the back door, the shed, and the garage. When he was done, we had one key that did all of them so we're not like carrying around four keys. That was much more convenient.

American Home Shield is a great company. I've had them for years and I've never had any issues with them. When my unit was making an odd noise, they had someone come out to check it and everything was fine.

I had a plumbing problem with the valves in the shower. The guy from Nutex Mechanical came out the first time and tried to fix it like American Home Shield asked him to do. But it was damaged too much and it didn't hold, and so I contacted the people back. It was on the weekend. We had to wait until Monday but he came out and took care of it right away. They were outstanding people.

The freezer was frosting up and the ice maker was not working. I called up AHS and asked for a repair. Sears Palm Springs was sent out and the repairperson was competent, friendly, and fixed the problems.

Home Shield was supposed to send me a brochure or copy of a contract and I haven't gotten anything yet. I had to ask my son what to call and how to call and stuff. Also, I thought they're 24-hour and 7 days a week but if something breaks down on a Saturday, I have to wait two or three days to get it fixed and I don't like that. I had an AC issue that happened on a Sunday and I thought they would somebody out that evening. But the contractor, Mike's Clean Air, called me early Monday morning and they came out that afternoon. I was just kind of disappointed because I had to sleep in hot weather. And the tech couldn't fix the issue that same day.

There was a code that had been coming up on my oven. The last guy that came out said that there was a motherboard that's on the front of it. He said that that panel had to be replaced. With the age of the stove, he said he would almost recommend replacing it because it was gonna keep having problems. I told him I needed it fixed then 'cause I was selling the house that day. This guy was a senior tech that knew more and he said the other guy missed it. But AHS has fixed my sink, my lights, and different things. They also replaced my hot water heater and a washer a while back. But I kept asking the different people that I talked to about the dryer, "Can I get coverage on just my washer-dryer while I'm renting?" Nobody has told me whether you can get the policy just for the washer-dryer.

I called American Home Shield and told them I needed to reset the water heater every day. When water gets heated too much, it has to reset because of safety issues. They sent technician on site and looked at it. The only response I got back from American Home Shield was we needed a second confirmation. Everything is perfectly fine with the interaction, the customer care and the technician. We know things are not normal because of covid. It's hard to find people and set an appointment. The plan works pretty good but everybody has to be clear from their end what the problem is and what are the next steps.

The hot water valve was corroded and it wasn't working. The tech came out really quickly and he was fantastic. We were very pleased. Having a home warranty is a benefit in situations like this, when after you move into a house, and then you discover that something's there and the inspector didn't catch it.

Having a home warranty reduces concern about major bills if something goes wrong. I recently submitted a claim for my Samsung refrigerator. It's a notorious problem with their design of the defrosting mechanism inside the refrigerator. It clogs up with ice because a little metal tab doesn't do the job it's supposed to. The coil freezes up and creates an ice dam where it's supposed to be dripping down into a tray. The tech American Home Shield sent knew what to do, did it very quickly and solved the problem.

The contractor did the job that needed to be done. Both times I've used American Home Shield, they seemed very professional, responsive and communicative.

I was disappointed with AHS at one point. In July, I submitted a claim, and they told me, “It's gonna take two to three weeks before somebody looks at your AC problem.” And I said, "Wait a minute. I'm frying here in the house. And you're asking me to wait three weeks?". They said, "Well, that's the only thing we can do." I wasn't happy so I got somebody on my own. I paid from my own pocket for that. Also, every time I submit something, they say that it's not covered in my policy and the rep cannot tell me anything until somebody diagnoses my issue and finds out what's the problem. Other than that, my second experience was very good. They did not wait that long to send somebody. The tech described the problem and he said he will submit it. He's waiting for American Home Shield's approval on that. He provided excellent service. He was a professional guy.

I did a claim to American Home Shield for a wall oven. It took a week for the technicians to come out. They were friendly and approachable.

Quality Services came out and fixed my refrigerator. It wasn’t making ice and they replaced the valve.

The AC was blowing hot air. The tech let me know what I had done wrong. I need to have it serviced every year instead of every other year. He did a good job. I have used American Home Shield twice and it comes in very handy. I feel comfortable. Almost all of my appliances are brand-new but it's nice to know that I have a backup plan.

Every time I've called for service, American Home Shield has gotten someone out and taking care of the problems that we've had. We recently had a claim for our air conditioner and the tech was good. The only thing is that he was going to check on getting us a new thermostat because he believes that that's what the problem was. He said he had to get an okay from American Home Shield, and then let us know. But we haven't heard back at all. It's been about two weeks.

My experience with the tech that came for my washer was amazing. Very professional and courteous. He couldn't visibly see what was wrong, so he inquired what was I experiencing. I told him what my troubles were and he fixed them in no time. In comparison with the last company that I did which was Happy Home, I like the coverage that AHS covers with the home. If it can't be repaired, then it can be replaced.

My thermostat kept going up. The previous owners had set it so it kept going to whatever schedule that it was on. The tech came in and deleted all of that out. And it seems to be doing okay right now. American Home Shield should take that cost down some for the service.

When my garage door was not working, the contractor changed a control panel inside the motor.

American Home Shield's service, getting stuff worked on, and getting things looked at have been really spectacular. But the incidentals of things that are mandatory to do a repair should be covered as well as the labor and the main components. That totaled up to be 1,800 for me out of pocket to get the air conditioning unit fixed. I'm not very happy about that. I'm a disabled vet and that took nearly all of my savings that I had built up.

Last year, we could not open our garage door and we made a call for it. The problem happened again a few months ago, and we had no choice but to make another service call, and that was another charge. If we can do a warranty for a period, it would be much better, or it may be better if we can replace the garage door with a new one. That would not have been two calls. Generally though, that’s fine.

I've had American Home Shield for about 17 years now, and I've been happy ever since. It’s a peace of mind having that with major appliances. You never know how long they're gonna last, and it’s a major expense. Thus far, American Home Shield has been very efficient in repairing or replacing items in my home. I was recently very satisfied with GE’s response. They were very timely and repaired the equipment.

Overall, American Home Shield has been very effective in getting the repairs done. There have been some challenges in trying to make sure that we get the proper repair guy to be able to come out. But in the past three times, there has not been an issue at all. The washing machine that we have is manufactured by Bosch, and it's kind of a higher-end machine. Among the people in this area that are employed by American Home Shield to work on washing machines, there are only two companies that work on them. We found that out when they sent their first technician to come by, and he was unable to do anything. So, we've had to be very specific about letting them know that it’s the Sears repair person and the repair company that has the qualified technicians to repair the Bosch. Once we were able to get that information across they were able to schedule Sears to come.

My bathroom exhaust vent wasn't working. The tech came the next day. He was very nice, quick, and helpful.

The AC would kick on for a maximum of 45 seconds, and then it would shut off for 30 minutes. And would repeat this cycle indefinitely. During the day, it was impossible to keep the house under 78 degrees. But then at night, it would drop a little bit if it got colder out. It turns out that there was a clog in the system. The interaction with the tech that AHS sent was a pleasant one. He was a very pleasant person to talk to. He was very professional. He even showed me how to unclog the system so I could do it myself next time. 'Cause it wasn't a big thing, it was something that would happen every few years anyway. We haven't had any issues with the AC since. It's been flying colors.

I've used American Home Shield over the last few years with different homes I own and it's fairly easy to use them. It’s a pretty good service they provide for a good price. When the water wasn't getting hot, a tech came in and did what he did. Now, the water gets hot.

I recently had a water leak in the hot water line and American Home Shield didn't get one assigned for about four days. Then once they got it, I got a phone call, and the tech came in 45 minutes. He crawled underneath my house. This past winter, my heat pump went out and it took a while to get that fixed. But overall, American Home Shield is nice to have especially with expensive stuff.

The water in the refrigerator would not work for the icemaker. I called American Home Shield and they told me somebody would get ahold of me in a couple of days or 48 hours. The tech was very professional and friendly. I'd tell others to get in contact with AHS. We had great experience. The first time we used them was for our AC, and it took days to get someone here. So, I was a little bit disappointed the first time. But the second time around was great.

When any of the major things go wrong, you're going to put out some money but you're not going to have to pay the full cost when you have a home warranty. It's going to be less of a hit. Your home warranty is also going to direct you to a person who is reputable and knows what they are doing so you don't have to try and find a service provider yourself. I used my home warranty for a rekey and someone came out in 72 hours. He was wonderful and he rekeyed the doors.

The technician that came out was good and helpful. I like being able to call and get a technician to come out promptly.

We had a refrigerator leak, and the guy that came out through American Home Shield got us up and running very quickly. When I was told I was going to pay 75 bucks, that sounded like a scam. I don't know anything about owning a home but every time a guy came to my apartment to do something under the sink or with the toilet, it was always certainly over $100 every time. I said, "The 75 bucks, it’s just fake. That means they’re gonna come out and that's what you're paying for 75 bucks is they're gonna come out and talk to you. And then that's the beginning of a process. Then the next visit is what costs the real money.” But this was $75. The guy came out and he fixed the thing.

The contractor was knowledgeable and professional. I'm satisfied with the service. Also, the coverage was easy to renew. I recommend American Home Shield to all my clients. It’s worth the value. My daughter bought a house last year and I made sure that that was part of the contract that she had a home warranty on the house.

RMB came out and put a new garage door opener. This claim with American Home Shield was a walk in the park. My previous one was a nightmare. It was for an oven wall combination, and they ended up buying me out. I sent in all the information. The offshore customer service was a joke. They told me several times the check was on the way. I finally called the people that did the paperwork on doing the cash out. I'm not prejudice. I know why they offshore to do stuff but I never got a straight answer from them. The people at the appliance center were all very forthcoming and truthful.

The toilet was constantly running and it was addressed with the guy coming in and changing the flapper. AHS is very simple. I just go online and request services. They are very good with communication via phone and email.

The air conditioner wasn’t blowing any air. Frog Pro Services was excellent. The man who came out explained what he was doing. He checked and made sure everything was in working condition and explained to me that they needed to get things done on time. Even the owner of the company called me just to follow up. He said, “I just want to check and make sure that you were satisfied and that everything got covered.” I said, “Yes. Thank you. I appreciate you.”

The icemaker controller was making ice even after I cut the control switch off. American Home Shield dispatched Perez Appliance Repair. The tech was very courteous and very professional. He checked out the unit and told us what part he needed. He reinstalled a computer panel that was causing a problem and the icemaker seems to be doing well. Sometimes, just calling people in right away may cost a lot out of the pocket and AHS covers as far as securing the work needed to be done. It's a monthly fee to cover and have you insured at all times and we recommend that to all our friends.

I had a leak. Then, I have double sinks and neither stopper was working. AHS sent out the plumbers who repaired that and stopped the leak. So they did a really good job. In a way, they did a little bit more for me than they were going to be paid for and I really appreciated that. But initially, AHS was going to send someone out that didn't have a real good Better Business Bureau report. So, I asked them not to send that person and to send the people that came since their credit bureau report was really good.

I liked their website when I first signed up. It's very descriptive and had a lot of information about the nature of the policy. Recently, the air conditioner wasn't working. I got a text about the company that was coming from American Home Shield. The fella was excellent. He had good communication and spent quite a bit of time trying to track things down. When he couldn't solve the problem, he referred it back to AHS for an electrician. The electrician did what he needed to do and that wasn't the problem. So now we have another visit coming from the air conditioning guys. From my experience today, AHS seems good.

The contractor came to check our air conditioning. Everything's still working so far. Since then, the unit is a bit quieter than what it was. We recommend American Home Shield.

If we call, American Home Shield will tell us who is gonna be the service company. They also provide us the phone number, so if we don't hear back from that company, then we can call them ourselves. Recently, we requested for service and the repair company called us ahead to see what the problem was. They asked us to take a picture, so that they knew that they would come with the part instead of coming, checking out the issue and then having to come back another day with the part, which some people do. This repair company was very good. They came with the part and it was fixed immediately. It was the housing in the pool heater. We have the very nice package where we have to pay extra, but we get a lot of things covered. Some things won't be covered, and that's what people need to really check on the fine details of what their policy says.

The dryer was banging and the contractor looked at it. The drum had cracked and they ordered another one. The guy came to put it in and noticed that the drum that they had just ordered had a dent in it. So, they had to reorder it and they did it the following week. Everything is working great now. I like the claim processes that goes on with American Home Shield although there are times where it could be a little bit better. They should call and follow-up. That didn’t happen a couple of times. But I'm very satisfied with the overall performance of AHS.

The microwave wasn’t coming on and the contractor attempted to fix it. It had to get replaced. Then, the dishwasher had a leak and they fixed it. The repair took about two days and the microwave got replaced the day before yesterday. Everything works good.

I had an issue with the water heater and it happened on a weekend. First, American Home Shield told me someone was going to come. It turned out that they weren't going to. Then, they sent someone out who said that there was no problem with the water heater. I believed the water heater needed new elements Finally someone took care of it. He said the backup line was clogged up. I'm just keeping my fingers crossed that there's not going to be another issue because the tech that came said he had never seen a backup the way it happened with our unit. When he unclogged it, he got totally wet.

The heating element for my dryer went out. On the first day that the tech showed up, he had the part. So it went perfectly. He even cleaned it out for me, which wasn't in the specifics. Everything works great. The claims process with AHS has been very easy and straightforward.

I was a little concerned at first when I realized that my refrigerator couldn't be rehabilitated. I called to report that and the person who answered the phone spoke such poor English that I was not able to understand what she asked me. When I finished with that call, I felt upset and helpless. However, Wright Appliance in Mineral Wells, Texas called me and said that they spoke with American Home Shield and that they were working on a resolution for my issue and getting me a replacement. I felt better.

American Home Shield sent Ramey Appliance Repair for the dryer. The technician was professional and he was in and out. AHS is good and I recommended it to my neighbors. In fact, they're probably signing up now because I told them that when the AC went down, they covered that too. They also fixed my dishwasher and replaced my microwave.

The oven fan was making a noise and needed to be replaced. CK Appliance came out and they ordered it through American Home Shield. At the beginning of August, it was available, then it was pushed out to the middle of September. Another thing was an issue with my stovetop. One of the burners wasn't igniting and CK Appliance came out. They thought it was one piece and they ordered that and it came in a week. They came back and fixed it and it turned out it needed an additional part. They submitted that to American Home Shield and it took American Home Shield a week and a half to even submit the part for ordering.

The AC wasn't coming on at all. The first time I submitted the claim, I did it online, then I called. The lady that helped me was very nice and helpful. It was on a weekend. So, the company called me on Monday morning. They were pretty quick. They came the next day. They were also able to find the part and get it done that day. Also, the tech was awesome. I liked him. I'm going to switch my stuff to them, who’s gonna make sure my AC is fixed. They're great and very honest. Having American Home Shield worked out big time.

I called American Home Shield and I spoke to an agent. They sent a lot of information. They sent an email and a text. The tech came out because the thermostat was saying 74, but it was 82 degrees. But the dude didn't explain what he was doing or what the problem may be. On top of that, I work at night, so I had to go to work. He was still here when I went to work. He did the thermostat and checked the unit outside. He checked the front and downstairs. He did a lot. He said he was doing something to the control and that was it. He did what he could and he just left. I'm hot as hell. Make sure that the tech communicates with you.

I have a two-story house and I have one toilet at the top and one at the bottom. A company came and they checked the toilet in the bottom that was leaking. They said they did whatever they could but couldn't figure out how it leaked. I called Home Shield and told them that I found out how the leaks happened. They said that when a Rooter guy comes, I was to let him know how the bottom one was leaking. The Rooter guy told me he would try to do the best he could to take a quick look at this toilet. He looked at the bottom toilet and removed it. He replaced the old one and secured it more against the wall so there is no more leak. He then went upstairs and took care of the toilet there that also had a lot of issues with leaks. He took care of both my toilets one time and right now, everything’s functioning great.

Our house has three air conditioning units, and there was a 5-ton that wasn't working. American Home Shield sent out Air Dynasty and they were professional. The initial defect in the unit they said was the evaporator coil was no longer working, and AHS would cover that. The unit's five years old and they said they had to bring it to code. By the time that was done, it was gonna be $2,300 then there was a long conversation about replacing the condenser unit as well. The prices that Air Dynasty was first quoting were exorbitant and I ended up paying and getting a new unit from them. I got frustrated. It had been two weeks since we had air conditioning, and I just wanted it done.

I've been pretty happy with American Home Shield so far. They had the best value for the price point and their enrollment process was simple. I had my house rekeyed, which was very easy. We also had a plumber come in, and we've had a dishwasher repairman come by. Everything has been pretty quick. The people that have come over have been professional. The only one that didn't fix it himself was the dishwasher repairman, but he found out that there was a leak. So, then I called the plumber to fix the leak. It ended up being exactly what he thought was the problem, so it worked out.

I had success with American Home Shield so far. They have been responsive. When my AC wasn't blowing out any cool air, I called in on that Friday. The contractor was at my house first thing Monday morning. Whatever they did, they fixed it.

I've had American Home Shield for years. I moved from a different city, had them there and never had a problem with them. But I had one problem out here because I moved to the country. When you're in the country, a lot of the people that are going to come give you service have to travel from an hour to an hour and a half away. Dealing with some country people, their schedule runs a little bit different. American Home Shield still finds somebody to come work on what I need, but it sometimes takes a little bit of time to get with some of the people. But the process with American Home Shield is easy enough. If I have multiple things like three plumbing items versus if it's just one item, then I get online and knock it out real fast. You can put multiple claims if it's in the same area. If it's just the garage door won't close, I don't need to call them. I can just go online and knock it out real quick.

Sometimes, the service of AHS is good. I just didn't like that they wouldn’t let me select the technician that I prefer. I've experienced trouble with two companies. It also takes me an hour before they're assigned. Then I usually wind up having to pay for out-of-pocket on air conditioning and plumbing. But with appliances, they're usually good with them.

My mom has always been able to call American Home Shield. She has dementia now so she can’t manage those things but she never had any difficulty with submitting a claim to them. They've always made it very simple for her to have someone come out, which was the whole reason we got them in the first place. AHS has been good for us. It makes things a little easier. Getting contractors in Idaho is not easy. There's not a lot of choices and when you get ahold of somebody, they're extremely booked. AHS cuts through the middleman and you get a lot of local people that you may not have thought about or had experience with. It’s been a great experience with the contractors. They’ve explained things when they’ve come out as to what they thought was the issue and explained choices. So, it's always been a positive contact.

This policy came with the house that I purchased and when I had the problem, AHS called up right away and set up an appointment. The plumber was very professional. He got it done. This is the first incident and the first time I'm ever using a home warranty. There was a leak from the upstairs bathtub. So, PHD Mechanical came, tore up the sheetrock, got in there, found the problem, patched it up and fixed it. Now, there's a continuation on it because American Home Shield has to find someone else to come and patch up the sheetrock. AHS set it up with the company and I talked to the rep this morning and he told me to send him a picture. And I did so they know what they're looking for. The guy said that they would do a rough patch on the sheetrock but they wouldn't sand it and come back for a second one. I asked what I was supposed to do about that. That doesn't complete the job.

It was day three of moving into our house when the toilet decided to run overnight. The bowl completely overfilled and caused some serious water damage in our house. So, we wanted the contractor to come out and see what was going on with the toilet. They replaced something in it and apparently, there was some blockage deep down in there and that was what caused it. So, they were able to figure it out and fix it very quickly. There were two individuals and they were very nice, professional, and efficient with getting everything situated.

AHS's pricing was competitive than everybody's. They have been able to take care of the issues I’ve had. Crispy Air and Heating came by recently, diagnosed the problem, and was able to take care of it quickly. They were good.

Water was leaking on my kitchen floor again. The tech said the reason that kept happening was that the air unit was unleveled. He flushed the lines out and got the water to stop leaking. This was the fifth time someone came out but no one else mentioned the unit being unleveled. Right now, I have to get somebody else to look at the unit. The tech made recommendations to American Home Shield and when a gentleman with American Home Shield called me, he said the unleveled unit wasn't something they covered. I'm not sure what the issue is this time or if in fact the other techs never noticed that the unit was not leveled. I'm in the process of redoing my floors. I don't want to ruin my new floors with the same problem later. Other than that, my claims with American Home Shield before were fine.

The washing machine-dryer was not working. The contractor replaced the motor in the washing machine. However, it's not working at all. American Home Shield told me that they would give me a refund for the washer and dryer combo. But what they gave me costs a whole lot cheaper. I couldn't find a washer and dryer combo for that price. Other than that, the claim process is good. As long as AHS does what they say they would do, it's okay with me.

I've had two services done in a one-week span. One was my water heater. American Home Shield replaced that. And I covered whatever the cost were to get it up to code for the state of Los Angeles. The other claim, I’m not too happy, because they denied fixing the issue. They said that they couldn't fix it because we caused the issue. But it's an issue that happens to the condenser, which is for the AC unit. Why would I want to damage my condenser? So I have to find another solution. They should try to find another solution to fixing an issue like the condenser. It's inside a cage, so how could I damage it? Maybe get a different technician that might give them a lower price. Because the technician said it would cost $8,000 to fix, which I highly doubt. Maybe the technician is not as honest as we think he is. Also, AHS should have better contact. Instead of through emails, maybe a phone call to tell me why they are gonna deny it. And maybe offer a second opinion.

I had a problem with my garage door opener. The company that came told me that the whole unit had to be replaced and I had to pay an additional $350 to replace it. I called American Home Shield and they told me that the claim was actually denied for faulty equipment instead of wear and tear. I explained to them that I'm not sure how it could be faulty after it's been working for 24 years. They agreed to send another company out to my house. So, I had to pay for another service fee. That company fixed it with no problem within 15 minutes.

The contractor did a great job when the AC unit was leaking freon. American Home Shield is good to have. It’s reliable. However, we don't know upfront how much they are gonna pay. We never are able to speak with an individual. Communication is not as good. Another issue is that we don’t get to choose who comes out.

Every one of the contractors AHS has sent out has been good. They're real efficient and good problem solvers and they don't take very long to fix the problem, except for this one company that came out for the AC. They replaced the compressor and we had to pay $500 for the Freon plus the $100 deductible. Then, the next year, the AC went bad again and it turned out that the first company put the wrong compressor in. The right compressor had to be put in and we had to pay another $500 for the Freon. But we shouldn't have to pay the Freon another time. It wasn't our fault that that company put in the wrong compressor. But the contractor we recently had was Ideal Services and I specifically asked for them. They're good and they came out within a day.

For our recent claim with AHS, the dishwasher stopped working in the middle of a cycle and it didn't sound good. The tech could have come out the same day. He called that afternoon after I submitted the request. We just weren't home. So, he came the next morning. However, there was nothing he could do. He said it wasn't financially smart to fix. It would probably cost way more to fix it than it would to buy a new one 'cause the motor was seized. Then, there was something else that he said he would have to repair as well. He said by the time he does that, it'll be a new dishwasher. It was also so old, he couldn't get parts for it. He just said he would submit that and then we would have to go to the next step.

The AC wouldn't go any lower than 82 degrees. The tech put a new switch upstairs in the attic where the machine is as the switch that was on there was not working right. Now everything seems to go better. His name was Brian and he was very friendly. He knew what he was doing and when I asked him questions, it wasn't a problem as he answered them very nicely. Other than that, submitting the claim with AHS was very easy. I went online, put in “I had a problem,” then I received a phone call and someone made an appointment for the next day. So, I'm very happy with them.

I had an outlet that kept going off. American Home Shield’s service was better than I thought it would be. The company dispatched out was very fast, courteous, and did some other work that I needed done that wasn't on the warranty at a very good price. For this time, it worked out really good.

We had the contractor before and they fixed my washer and one other item. We’ve been very happy with the service. But the last claim was frustrating. The air conditioner broke down in early June and we were put on a waiting list. We tried to find independently on our own and couldn't, so we stayed on the waiting list. I didn't get the email from American Home Shield saying they found someone till I was on my vacation in July. So, when I finally got back from my vacation, I contacted them and they finally contacted me, and we got this started.

The refrigerator wasn’t working and it was doing something that was not good. The repairman had to order another part. He came out to put the other part on the last visit. American Home Shield takes care of business.

The fan of my AC wasn't blowing. The tech was really fast and personable. He did the job in no time. I haven't had an issue since. More people should get AHS.

I put an order in for my washer and American Home Shield kept giving me the runaround telling me to call Sears. Sears said that they didn't do business that way and that AHS had to do the appointment. So, I told the person who answered the phone, "Well, send me an email confirming the date they're going to come out here." I don't even know if I'm on the radar for August 23rd. It was supposed to be earlier than that. He said, "Well, you should get an email from them confirming." I haven't received anything. I also had an AC claim and the air conditioning guys came, and it was a simple fix. They were in and out. But I'm sitting here waiting on them to fix my washer.

One day, our 15 year old AC wasn't blowing like it should be. It would run for a few, and then it would stop. That was the fan burning up in it. It also wasn't getting as cool as it should, and that was because the Freon was low. Having a home warranty saved me 590-something dollars for the parts and the repair. I submitted the claim to American Home Shield on a Saturday morning, and the AC guy contacted me within an hour and set up an appointment for Monday morning.

The microwave wasn't doing anything. Online is simpler just to put in a request. But calling American Home Shield is difficult because you get a foreign country most of the time and you can't get answers most of the time that you need. Other than that, the tech came into the house and he knew what he was doing as far as when he started to evaluate everything. He took the microwave apart, looked at it thoroughly and found out what was wrong with it. He repaired it. He warmed it up. He made sure it worked. It helped because we use the microwave a lot, and then we actually use it for a rental. So, when we have people come to visit, then it helps to have it available.

I had a claim for the dishwasher. The techs fixed the stuff. They were there for 20 minutes. It was an excellent experience. With AHS, once we make a claim, there's an appointment and it's usually spot on.

The washing machine was clogged, and it was leaking. Also, we thought our fridge had low pressure. The guy who came for the first time was from AG. He fixed the washer. He didn't even take a look at the fridge to explain anything to us. He said he was going to come back. He filed a report saying it was fixed and there was nothing to do. We followed up and they said, "Oh, yeah. He said it was done." But it wasn't. We had him come back out again and he was like, "Hey, look. I told you it was already done." He filed the report. I called the company and they were like, "Oh, no. He said everything was fine." I said, "Well, he told us something different." It was a really bad experience with that guy. I called him and he hung up on me without giving me any info.

American Home Shield does pretty good when I call in and they try to hook me up with somebody right away. I had an incident where it was somebody that was out of the area and wasn't gonna be able to come in for a week or two. I told American Home Shield that wasn't gonna work so they went ahead and swapped me with somebody else, and I was able to get some assistance right away.

The pan underneath the AC was leaking. The tech that came was very professional. I'd have him back again.

Finally, somebody came and they fixed my AC unit, but it took like six attempts and three companies until they finally fixed it. I'm very dissatisfied with American Home Shield. Since I started having the issues, I'm not happy.

The air conditioning came on, it was just not cold. The tech that AHS sent got out very quickly. Once we had a conversation, he was pretty much there. We had scheduled the call, but then he called me back that he'd be out there tonight. So, he came out, did the inspection after hours, which was fine with me. He did a pressure test. In the pressure test, the gauges were out of bounds a lot. He went up and inspected the air handler, saw the TVT valve was clogged. He ended up ordering parts, came in, replaced the valve, re-pressure tested the system, and it's working fine. It took a while to get the part, but I understand that that happens.

I called AHS and they had a serviceman call me back. They set up an appointment for about four days ahead. We had a part on the dryer door that was broke and the oven door couldn't latch. The serviceman fixed both them. AHS saves me money. They delivered the service.

The ice maker wasn't working in the water dispenser on our fridge. The tech was friendly and professional. He cleaned up after himself. He had to order the part because he didn't have it on him and that took a few days.

The water heater thermostat wasn't working. Once the contractor got my claim through American Home Shield, the techs got here in two days. But when I talked to customer service, it looked like the person I had on was having a hard time understanding me. The tech did a good job though. Having the home warranty, I can get the contractors come to me, and then if one doesn't work out, then I can get another one. AHS do send some contractors that are rip off. The contractor that installed the water heater charged me $200. Once I paid my deductible, I shouldn't have had to pay anything else. I said, "I already had paid my deductible and I wouldn't have to pay anything."

A technician came out the next day after I filed a claim for the AC unit that wasn't getting too cold. He determined that it was a little low on freon, so he put some freon in there. He said there might have been a slight leak in the drain so he checked that also. He said it wasn't severe enough to be worried about right now.

I used AHS about three times and every time, it seems like they get the lowest bidders. So they send people that can fix pretty much nothing. When the AC broke down, the contractor said they couldn't fix it. Right now, it's 120 over here in El Centro. So I can't use that room. I have to go to Lowe's, buy a window unit, and install it myself if I want to go or sleep in there. AHS should improve their service. People can't wait for them whenever they want to.

Advanced Heating was great and I would use them again. Any time there's been a problem, it's just two phone calls with American Home Shield and I get what we need to get done in the house. It’s easy and there’s not a lot of paperwork or red tape. Whenever something happened on a weekend, they reached out on Sunday night. People should call them.

There was a high-pitched noise in my AC outside. It was very annoying. Total Air Care provided a very decent service that you would want. They were communicative and they were on time. The tech described what he was doing so there was no uncertainty. It's something that most people would want if they were not familiar with what was happening. Everything is working as advertised and as it should be.

Our AC unit was making a loud whining noise and was not working. A guy from Xtreme Heating & Air came out on the day I had the issue and he told me what was going on. A piece of the internal motor had fallen off and lodged in the fan blade. He saw the issue and fixed it that day. The other repair person I had before wasn't able to get the lodged piece extracted so he gave me a quote for how much the set would be to replace the whole thing. In the future, it might end up getting to that point.

The AC was turning on and then it was turning back off again. Initially, I thought it had something to do with a capacitor. But what it turned out to be was in the thermostat. In the air handler portion of the system, the air handler has a built-in kill switch. If the water tray that holds the condensation from the air handler, it plugs up. As this thing was running, it was plugging up so it was shutting up the thermostat. The repairman was able to diagnose that and was able to get up into a very small crawlspace in the attic and repair it. I renew American Home Shield every year. But I have another issue with them and it's with their third-party contractor that has been unresolved for coming up on a year now. I don't think American Home Shield understands that their contractor is not doing them any favors by not responding to the issue.

I'm really enjoying American Home Shield’s service. I had a little hiccup, and they had somebody come out and look at my AC. At first, it didn't solve the problem, but then they sent somebody out again and it worked. I haven’t had any problems. I will recommend American Home Shield greatly and say they're a good company. They help you and take care of your problems.

The air conditioner was leaking water to the apartment downstairs. The contractor resolved it that day. I keep updating American Home Shield every year because I'm happy with it. So far, they've been very good to me.

American Home Shield has taken care of everything we've needed. Our air conditioning has been fixed and we had to replace a stove and a dishwasher. Everybody that they send out is really nice. Back in the day, they did send out one air conditioning guy that I'll never have back at the house. He was shady and was giving me advice on how to do insurance fraud. Recently, it seemed that the screws on the underside of the tank of the toilet needed to be adjusted. A plumber fixed that. Also the shower was leaking. He fixed that as well. He was awesome. I asked him questions that had nothing to do with the call he came out for, and he answered them.

American Home Shield sent Integrity for our air conditioning. They fixed it once on the first try. Then, coincidentally, a week later, we filed another claim, but it was a different air conditioner. On that one, they were out like the week before last, and then they are supposed to be here Monday. They did a temporary fix on it, which is fine. It's just kind of odd that it was like eight days between that. But all in all, those people are really pleasant.

AHS is excellent. The techs that came out for our AC were good. I love them.

American Home Shield first set me up with a company that was very inadequate with their customer service. I wasn't satisfied with the timeliness of things. It was a three-day response we waited. When the technician showed up, he did not have the proper equipment on their truck to do the inspection. I live in a condo and half my unit is up on a roof and half my unit is in my condominium. There was nothing he could do because he didn't have a ladder. Not only did he claim they didn't have a ladder, but he said their highest ladder is six feet. It required just under seven feet to get on top of my roof. He said that we had to arrange a ladder on our own.

My plumbing issues were resolved, except for one. The tech had to order parts. The parts are in and he will be back out Friday to complete the job. He was great. He was very polite too.

I have a front load dryer, and it was making a banging noise. I submitted the claim and paid the fee online, so it was super convenient. I also didn't have to give a check or money to any of the technicians that arrived at the house. It was easy to schedule a service to come out and I got both an email and a text of the name of the company, the name of the guy that was coming out and that I would receive a call or text from him when he was on the way. The service was excellent. The guy pulled up the drum and said we needed new rollers. He replaced the rollers, and now it works without being loud.

We've only had to use American Home Shield twice, but so far, it has been positive. The ac was on and not cooling. It ran continuously. But it got very hot now. I submitted the claim and paid the co-pay over the phone with a credit card. Then the man that came was exceptional. He had to defrost the underneath part. And then he cleaned out that area so it would drain better in case something plugged it up. He was very good and even followed up.

There's a unit that seems to be low in the gas that it use every year. Somebody came and just filled up the gas and that was done. That unit uses a gas that is no longer in the market, so it's hard to find. But the other one was also low in gas and the techs suspected that there was a leak also on that one, but they couldn't find it. So, they put the gas, but also injected a UV marker. They told me it's possible that this will repeat but this time, we will have a way to identify where the leak is happening. This week, it stopped cooling completely. Hopefully, someone will come tomorrow or so and see if there's a leak and where the leak is.

Homemeister ended up replacing our toilet, and it's working fine. Having American Home Shield, it's easier to budget. We're on a fixed income. If we have things break on us, it’s going to cost us about $75.

American Home Shield responds quickly as far as getting the technician to come when you need help and the tech would get the job done in a reasonable amount of time. Within the timeframe I had my home warranty, I had plumbing in my bathroom fixed, I got a new dryer and a new washer, and a new refrigerator. I had a contractor that I had one time before. They always do well. Because I have the home warranty, I don't have to force money out right away to get whatever done. I might have to pay a fee to get a contractor but it’s not too hard. American Home Shield has always been really great. Try them.

There has never been an issue with American Home Shield in everything that I've ever had problems with within the past years. ASAP Plumbing came out for a commode and a sink that was leaking. The techs were great. They checked out the issue and then came back another day. One of the issues wasn't covered, which I paid ASAP directly for, but it was fine.

I've had AHS since I purchased the home. They treat me right. I've used them twice and I haven't had a problem with it. I called them and I gave them a description. They immediately got in touch with someone to come out and inspect the situation. Then once they realized that the work was covered under my policy, they went on and got him to do it. Some of it I had to pay, but most of it, they paid.

The compressor on the Kenmore refrigerator was gone. I called AHS and I had a man from Sears out here within two days to diagnose it. He ordered the parts and the parts came within a week. A man came to install the compressor and I had my refrigerator back. I could not have asked for any better and timely service and I was glad to have it fixed. Also, both techs were very nice and professional. AHS is a great program.

When the water pump went out, I called American Home Shield and submitting my claim was easy. The company called and asked me what the problem was. We told them, then they told us when they'd be out, and we scheduled an appointment. It was good. The repair man changed the water pump and did a good job. However, there's a noise and I don't know where it's from. Other than that, it works great. I called the repair man back, told him about the noise and he told me to contact Home Shield. ‘Cause he said something about they won't let them come back out. I haven't had time to call, but I've told a lot of people American Home Shield is a good company, and so far, I'm happy with their service.

We had someone come here to fix our sink and American Home Shield was great. The tech was very professional, efficient, on time and easy to communicate with. He seemed like a very nice guy.

I've had American Home Shield for three years and I have had a number of appliances that needed to be either repaired or fixed. The only concern I have is that my monthly fee has gone up without any notice. When I first joined, I was paying $80 a month and now, I'm paying like 115 a month. No one tells me anything, it just happens and I see it in my checking account. Other than that, whenever I call for service, it's been pretty good. I had a claim for the dishwasher that was not draining and the contractor was quick, although we waited for about three weeks for the part. Also, one of the first things that went was my refrigerator. To replace that refrigerator would have been $3500 but with AHS, I'm not out of pocket for thousands of dollars and the refrigerator runs like new.

I called the number of AHS and made an initial claim because my air conditioner quit running. Then, it said somebody from AC Guy would be contacting me. I did call the company first thing on Monday morning because we were in a stretch that it was over 100 degrees and the heat index was 108 just to verify he was gonna be able to get to me. The tech came out Monday at noon and had it fixed within a couple of hours. The tech was a nice guy. I liked him. ​I was very thankful and happy with the response time and service.

On 7/15, I made a request to American Home Shield to have someone come out and look at my air conditioning unit that was out. On the 20th, some guy called and came out. He was superb and said it needed a compressor. They always like to order it themselves, so I was told it would take a while to get in. But I have been waiting now for almost a full month and I called 20 times to the customer service. It’s a foreign call center and they know nothing. I asked for a manager or someone greater up to talk to me and they know nothing. The reps are sweet and kind, but they do nothing and just tell me that it's not coming in yet. Every time I call, they keep delaying and delaying it.

The first floor unit was completely broken. It would kick on, make like a loud noise, then turn off. The tech's company is perfect. But American Home Shield has to do a better job screening who they let work for them. I had somebody here in March, April, May, and June, and it didn't get fixed until July. All that four months of things breaking and things not getting fixed the correct way, which had nothing to do with Nice. It had to do with AHS. All those times people came here, they would send me complete jerks. I could name the companies that came here and they didn't do anything for me. It caused my electric bill to go up to over $4,000. I'm stuck with that bill.

American Home Shield has a plan that's much all-inclusive. With unknown expenses that can pop up at any time, it's peace of mind not having to ever worry about it, knowing that you've got the coverage. I've had to use them a lot and they've been fantastic. Their response times have been great. They get someone out quickly. Things get paid out or replaced or fixed quickly too. I would highly recommend anyone use Appliance Reliance. Vlad is fantastic. I’d welcome him in my home at any time. I did have an issue on my very first claim where it was delayed but it wasn't necessarily American Home Shield's fault. I don't check my email that I have on file with them very often. I got notified a replacement was issued, but I didn't get a call or text or any kind of notification that would alert me quickly so it sat in my inbox for two weeks. We didn’t have a dryer for two weeks.

I had to use American Home Shield last week for my AC repair, and it was perfect. But in June, I had them come out to look on my dishwasher, and they still haven't called back to fix it. The techs came out, checked it out and said we needed a piece, but I haven't had any calls back. It's August and there's been no communication. American Home Shield should improve on their communication. Other than that, they're great.

The hot water faucet that I had installed took about three months. After I spoke with American Home Shield, I didn't hear from the contractor. I waited and waited. They were busy on a big job and then they finally got to me. But they did an excellent job. It just took a while. I would definitely use them on my own. I had another claim for the AC and the whole thing had to be replaced. The contractor ordered it and said that as soon as they received it in they would call me. Five weeks later, I finally called and I asked. They checked with the parts department to find out when it was gonna ship and they said it shipped about four weeks before. There was no paperwork sent with the AC from wherever it came from. So they had to figure out exactly whose unit was whose. Once they did, they installed the unit in a timely fashion even though it did break down last week. But they were out that day. It was incredible. So I was very happy.

We had a plugged drain, and the guy from TMD Plumbing routed it out for us. We also had a plugged drain in the basement floor, and he discussed that one with my husband. But it was not necessary to do anything with that one. The contractors through American Home Shield have all been really good. We have not had any complaints on them. One thing that we were disappointed in is years ago, our hot water heater claim was denied because they said, "Oh, you didn't drain the water every year." So, this year, our hot water heater went out again, and we didn't even call them. We just took care of it ourselves, and found the local plumber because we knew what the answer was going to be. We had a rental and we had Choice on that one and we like American Home Shield better. They are friendlier to work with.

Our refrigerator just quit working. The tech was great. The only trouble we had, which was nobody's fault, was with the first time he fixed it. It took forever to get the part. He fixed it though. This warranty has helped us a lot. We don't know when something's gonna go out. I try to talk it up to everybody I know 'cause it's been so worth it for us.

I contacted a contractor and scheduled an appointment. The gentleman did a fantastic job but they charged me $350. But I was then subjected to this onslaught of, “Would you like to join American Home Shield? Would you like to become a member?” I talked to someone and said I was already a member. I told him my contract number and unfortunately, he had no information as to why I was charged $350.

The condenser pan on my AC unit that collects the water has clogged. It was dripping on the floor. Fick's Mechanical came out and they were awesome. They texted me a link showing how far away the tech was, like DoorDash, which was really cool. I knew exactly how far away they are, which is very convenient. They knew exactly what they were doing. Also, they brought the right tools and they fixed the AC.

American Home Shield is a very good insurance company. My microwave handle was broken, and they replaced that. There are some issues with my refrigerator and they're going to show up today. American Home Shield has a very simple process and they did very good jobs. However, maybe there should be a bit more options of contractors in the area because the wait time is a little long. I waited one week for our refrigerator to be fixed then we were told American Home Shield had to order the part. The repair company said the part was delivered on Wednesday, but they have to pick it up, and then have to come on Friday. I called on Friday, and they said, "Oh, no, nobody scheduled it." They couldn't come on Friday, but that's normal for these things, especially since it is a very busy season for all the workers.

I had a drain that was clogged up and I had a faucet was leaking. The contractor has a pending order for the faucets because they had to replace both when they came. The second one, they tried to unclog the drain. They couldn't get it all the way down with what the tech had, so American Home Shield sent a different tech out two days later with a longer snake to get the drain unclogged. Everything's working fine as far as the drain is concerned. I'm still waiting for the faucets, but they said they had to get that re-approved and everything else. It went better this time than some of the previous interactions I've had. The techs and the organization did a good job this time.

For my recent claim with AHS, the AC wasn’t turning on at all. It would kick on and nothing would happen. A gentleman came out and said one of the contacts was dirty, and so he cleaned it. The tech was absolutely fine and was at my house in less than 10 minutes.

American Home Shield's service was very good. I did a claim and the appointment was set up quickly through AHS. They got a great person to come out here. It took him like 15 minutes. He was good, professional, and knowledgeable. I’d definitely would hire him again. There's not really any hassle as far as the service goes. It was a quick thing.

Initially, there was a leak in a pipe above my kitchen ceiling from my drain in my shower. So, it needed a gasket around it. I called American Home Shield on a Wednesday and by Thursday, they had already told me who the plumber would be to contact, which was Priceless Plumbing. I called and the secretary said that the repair guy would come out on Monday. And he was there on Monday morning. The second issue, which happened all of a sudden, was our water heater went out. I called AHS and requested for the repair guy again and he came out. He replaced the water heater and the drain. He replaced some other parts that were old because the water heater was very old. So, he did a good job and was very neat and thorough.

American Home Shield sent Hospitality Heating out for the AC. I explained what was going on to the person who came out and once he checked everything, he said it was low on refrigerant. So, he put two pounds in it. But I continued to have the problem. It worked good for a couple of days. Then I started having the same problem again. When they sent out another tech, he was like, "Everything checked out, and it was working fine." I explained to him that sometimes it would work, and sometimes it wouldn't. It was just blowing out warm air. The next day, it was not working again. So, I called and made another claim to see if somebody can come out to see exactly what the issue is. It’s not working every day.

I was having an issue with an add-on toilet that we had. The tech did a good job. He had some experience and he knew what it was. It was a valve that my other contractors needed to put in. There wasn't anything wrong. I've used my AHS warranty a couple of other times. I had a dishwasher they repaired as well as a light fixture and a garbage disposal. Everything was fine other than the refrigerator claim a while back. My fridge went out and it was unrepairable. AHS was supposed to send me a check for that which I still haven't seen.

When the tech initially came out, he diagnosed that my unit had a coil that was bad and would need to be replaced. He tried to put some Freon in it to get it to hold and it wouldn't stay. So, the contractor came back again with the coil and put the coil in. The part that I didn't know and didn't like was that there were parts of the AC system that AHS doesn't cover. I was out of pocket 900 and some odd dollars. Explore what your policy and what it covers and doesn't cover.

We had an appliance issue. There were some lights blinking and it wouldn't operate properly and wash my dishes. I called Excel. The same day they did a FaceTime consultation type situation. Then they called me back and scheduled an appointment for about a week later. The guy came out when he was supposed to. He fixed it. It took him a while, some trial and error, which was no fault of his own. But he didn't give up. He made sure it was fixed. As far as I know, my dishwasher is operable again. This was my first time using AHS and it was simple.

Service Max came out to replace the air conditioning unit. It just seized up. It tripped the breaker and it was done. The whole process took about six weeks because they had to order the replacement from American Home Shield. Service Max did an awesome job. As far as AHS, sometimes, their phone support line takes a really long time when you call in with a problem. But other than that, they've been really great.

We did a service request because we had no cold water. American Home Shield's claim process was online and it was easy. One thing I didn’t like was I couldn't really communicate with American Home Shield. It should be easier if you need to contact them. I ended up having to communicate with their contractor Kintex. They had to come three times to solve the problem because the plumber that they sent didn't know what type of plumbing I had, which I found quite strange. Being a plumber, that should be their profession. But they couldn’t figure it out. Some of the plumber's colleagues were able to help him out. They needed to change one of the filters inside the knobs. It took three weeks to resolve a problem when that could have taken a day or a couple of days. Other than that, everything is working well.

When the AC wasn't cooling off, the contractor that came out was pretty efficient and found out the problem was my Freon. They added it right then and I had to pay $250. They said AHS only paid for the $10 of the Freon. When you have insurance, the purpose is for them to help you, not to add more cost. And that appears to be the number one problem.

From one day to the next, I just turned the AC on and it stopped working. It just blew hot air. I submitted my claim on the American Home Shield website, paid the copay, and it happened fast. The website was very informative and convenient. AHS said I could call the company to schedule the appointment. So I called them and was a little disappointed because they said that they were busy and didn't have time for three days. They had me wait until Sunday. And then the following day, they called me and said, “Hey, we got an open schedule. Can we come today at 2:00?” They came the next day and I was happy. They were very nice, professional people, and they got it done. I wasn't gonna take my kids for the weekend because I thought my AC would be out of service. The contractor fixed it fast, so I was able to pick them up and hang out with them. Get AHS. They are the best company ever.

We came home from work one evening and we had no air conditioning. The outside unit would run but the inside unit would not. The fan wouldn't come up and no air was blowing out of the vent. We called our local contractor that installed the unit. They came out and told us we needed a motor and a control board for the motor. They turned all the electricity off to the unit upstairs. Then they called us back a couple of days later and said they wanted to come out and put a temporary motor on until they could get the parts that we needed. I said, “Well, how much are those parts?” And they said, “Well, about $1,700 and they're on backorder until at least October.”

American Plumbing and Drain came out to repair a mechanism in the toilet as it wasn't flushing. It went really well. I would recommend American Home Shield.

The AC line got blocked and the water started coming in our patio. The guy who came over was very professional. It took a little longer because it was a weekend, but other than that, it was excellent. I've also had other repairs with American Home Shield. I had a TV that had gone off. We had a power outage and one of the fuses got bad in the TV. American Home Shield replaced that for us. They have been very nice and I have referred two people to them. I was told that I would get a referral bonus, but I didn't get anything.

AHS has been really helpful. I have five kids. I definitely need help when it comes to repairing appliances. They've done repairs on my washer, my dryer, my oven, my dishwasher and my refrigerator. It's very cost-effective. I always tell people that they should have it. At Bay Appliances came out recently for my claim and they were very prompt.

Our refrigerator wasn't cooling. The tech was very knowledgeable. He explained a lot of stuff to me as he was fixing it. Now it's working very well. With AHS, I'm saving so much money on repairs.

What I don't like about the website when I file claims online is that I wish I could check the schedule before I pay. I go in, I pay $100, and then, on some things, it may be so far out that I reconsider. Other than that, it's fine. I get the name of who the contractor would be, their phone number, and how to reach out to them before they come out. I had a claim for the oven that North Star Appliance Repair came out for. I reached out to them several times because the part was on backorder and it took way longer than we anticipated. We pushed three to four weeks on that. We're a family of six and we do most of our meals at home. Having the oven out for that long greatly impacted our day-to-day functions at home. But North Star was nice. I have a lot of high-end appliances and AHS is a little peace of mind.

With AHS, I don't have to sit there and worry about how much a repair is gonna cost. I pay a flat fee and I'm good to go. That's one thing that I love about it. Also, every time their techs came out, they did a good job.