American Home Shield

They tried to charge you as many times. I asked them to clear a stoppage and a leak that falls in the same category per the contract. The technician cleared the stoppage and left to ask their permission for the leak. He never came back. I called them for follow-up. The rep says I need to pay another $60 for that!

This is a warning: never use AHS.

My first call to AHS was on 9/11 for my refrigerator/freezer (I have a size by size). It was not staying cold. I called to request service for my refrigerator/freezer that was not freezing or staying cold. You have a 48-hour window for the contractor to call you to setup an appointment. Well, I always have to call AHS back to get the contractor to come out. AHS would have to call them to see when they would be available. AHS would come back with an appointment within a week or a week and half before anyone would be available. I would say you only have one company that service the District of Columbia area. I have not had any cold food in my refrigerator since 9/11. Thank God for winter because I have been putting my food outside to keep cold; this is inaccessible.

AHS is very disingenuous. When I initially called for a repairman they send out the same personality tech but different company. Before the tech left he would be told that refrigerator is not working; that did not matter and he left anyway. AHS customer service employees are programmed to say "I am sorry." Whenever you spoke with a lead person you get the same attitude, "I am sorry." You get tired of hearing "I am sorry" when you know they are lying. I could go on the unacceptable service I have received from AHS but this complaint would turn into a book. But I have given you enough to never use their services. Someone needs to make them go out of business because they are taking undeserved money from honesty people.

Just a note: The persons I have spoken with were less concerned if my refrigerator/freezer got fixed. I would suggest that you never contract with AHS!

We had a leak from our upstairs shower in the master bedroom. We had this issue before. That was 5 years ago. We had AHS come out then, and they quickly cut a hole in the ceiling. According to AHS, nothing was covered. We spent much time round and round with them about the issue and then the hole in the ceiling. Here it is 5 years later; a new company quickly came out. The issue was the previous company had pierced the pipe with the saw to cut into the ceiling for one. They had just caulked between the drain and the pips instead of putting the rubber gasket that was needed there. This plumber had caught that. AHS will not allow that plumber to come and fix the problem and have deferred it to the original company to make the determination as to weather or not they made the mistake.

Ha, that's a joke! The original plumbing company has yet to contact us, and neither has AHS! This has been two weeks going on three weeks now. AHS did, however, call to offer us $90.00 to fix our ceiling! They stated that they could not find a contractor to come and fix it. I told them no, that the plumbing issue had not been fixed, and that they needed to continue to look for someone. What makes me think that I can patch my own ceiling with $90.00 if they can't find a contractor to do it for that price? Hence, I sit here with no shower; thank goodness we have a second one to use! Calls to American Home Shield get me nowhere. And calls to the original plumbing company Perfect Plumbing have not been returned. Contacting the first company that came out and identified the issue and most likely will have to pay out of pocket, which is sure that's what they want at this point.

I am in Scottsdale, AZ. I called these clowns because my heat pump was not working. They sent out two crappy contractors who did not want to fix it. They came up with a cockamamie excuse for not doing the work. The worst sub was a contractor called MD's Heating and Cooling in Phoenix. They refused to do any work on my unit and when I complained to American Home **, they just read me a policy statement and did not listen to a word I said. The clerks answering the phone at AHS are ** than doorknobs.

Terrible, runaround and frustrating. The policy was violated because the plumber decided he didn't want to do the work or probably couldn't do the work. My tub drain needed replacing and although he said he would go through the ceiling which is no obstruction, he told the company there was and obstruction. According to the contract, an obstruction would be tile or a wall. Therefore, the service person then decided that I would have to have the ceiling open to have the drain repaired. He based his decision on that fact that I live in an apartment when I live in a house.

The final conclusion is that they don't cover the access. After several weeks of hearing nothing, no call back from the plumber. Not to mention, I was denied the use of another company despite the fact that I have complained in the past about the Aaron Plumbing. Never hire this guy unless you just want him to mop up a water link. He provides inadequate services, slow to response and totally unreliable.

I don't feel AHS fulfilled their contractual obligations. I believe that in the beginning of contract all is well and good work. Once you renew your contract or a job cost extends a threshold, you will have problems having the repair done. I believe this amount is the based on the amount you pay for the warranty. I am disappointed and they were not willing to correctly rectify the issue but I was expected to only accept what they were willing to give me. No true customer service or accommodation, not to mention the surveys they email you regarding the contractor. They are aware of the poor quality of the contractor but continue to force them on you. Finally, the issue with available contractors with living in a city as large as Chicago. Not having more then one contractor option is ludicrous.

I had to hire another plumber to get the work done. AHS only offered cash out of $300 after I have the work done and send them a bill. By the way, the $300 is what Aaron Plumbing would have charged minus his initial charge for accessing the problem and the service fee (deductible) that I would have paid if he did the work. Bear in mind Arron Plumbing never contacted me once. He made the initial visit over three weeks prior. I never heard back from him once he told me he would call and setup a time to complete the work. I never heard back from him or AHS.

Beware of suspicious/unethical practices by AHS and/or their contractors. We purchased an AHS policy at the time we purchased our house, and then renewed it for a second year. The first year AHS provided great service, including a simple repair to one of our heat pumps in the summer. The second year, however, was an entirely different story.

In early fall we discovered that one of the heat pumps wasn't providing heat. We called AHS. An HVAC technician was dispatched and arrived in good time. He quickly identified the problem, told us he would order the part, and that his office would call to schedule installation. We waited a week without hearing and called AHS to find out what was going on. AHS called us back and said the contractor would call us to schedule the repair. Two more days passed and we called the contractor directly.

The contractor told us the technician was no longer with the company and they'd send another technician out as soon as possible. Two days later, two technicians showed up--but without the part that was supposed to be installed. They spent a long time up on the roof with the unit and subsequently advised us that a part was missing from the unit. We subsequently received a call from AHS denying the repair since it was contractually excluded. The AHS contract did contain a provision excluding repairs when there was a missing part. Since the AC worked and heat is only needed occasionally in our climate, we decided to postpone a decision to replace the unit.

The next spring we were surprised to discover that the AC on the same unit was not working. Since the AC had worked perfectly the previous summer, we called AHS to have it checked out. The technician who was dispatched by AHS turned out to be the same technician who had worked on the AC the prior summer. After inspecting the unit he told us that he couldn't get the AC to work because a part was missing from the unit. We asked how that could be possible since the AC worked perfectly the prior summer. The technician said it was very suspicious since he would have noticed a missing part before. He suggested we file a complaint with AHS.

Full circle. Now we had a unit that suddenly had a missing part and wouldn't provide either heat or AC. We filed a complaint with AHS, alleging fraud. The missing part clearly had been removed, either by the technician who mysteriously left the company or by the two subsequent technicians, so that AHS could deny the repair. But we had no concrete proof since neither of us had climbed up on the roof to personally supervise the technicians. AHS advised that we look to the contractor for any remedy.

Since our AHS contract was due to expire, we did not renew. However, before we purchased a new unit, we wanted a second opinion. We asked our handyman if he knew anyone reliable who could take a look at the unit. He did. The guy came, diagnosed the AC problem, ordered and installed an inexpensive part, and recharged the freon. Voila! AC for a total cost of $100. Unfortunately, since the AC and heat functions are separate, our heat still doesn't work, and the missing part is no longer available because of the age of the unit. We now have to replace the entire unit if we want heat.

I just took out a policy on a 2 year old home on the advice of my realtor, bad choice. They are a terrible company to deal with. I ended up paying to redo what they were supposed to fix, I have cancelled my contract.

This is a follow up on the water heater debacle from 1/5/12. After the denial to replace the water heater for an insufficient excuse, we called AHS to cancel. After speaking with two representatives simultaneously, we were informed that they did not want to lose us after 11 years, and would rectify the situation by sending out a new contractor to replace the water heater and would also waive the $60 service fee. The service call was set up for Friday from 12 to 2pm. Close to 2pm , there was no call, so we called the service and they changed it to a 2 to 4 pm window. Close to 4 pm, still no call, so we called again and was told that the contractor had just finished his last job and would be at our home shortly. He arrived at 5:10 pm and informed us that all his work order showed was we were without hot water. He did not have a water heater on his truck and according to him, even if he did have one on the truck, it was too late to install it. He made a call to his boss and AHS, guess what, AHS denied the water heater replacement again. This contractor also offered to come back and install one for $1100, and if we went with them, he could give us a discount down to $975. They did get one thing right, the $60 fee was waived. Good thing, because it was not getting paid. I called AHS to cancel, but that department closed at 6 pm and will not be available until Monday morning. Don't forget, we made the initial call on 12-31-11 and it is now 7 days later, 1-6-11 and still there's no hot water.

Here's the latest story in a list of recent excuses or denials. Our water heat leaked on Saturday (News Year's Eve). We called AHS to make a service request. Due to holidays and because the water leakage had started to enter the living room and a bedroom, we contacted an emergency plumber. He determined the problem, disconnected it and drained the water heater. We paid his emergency cost. The service request was made to AHS on Saturday, but we did not receive a call back from the contractor until Tuesday saying they could come out on Thursday.

We called AHS back requesting a Wednesday service call. The Wednesday appointment was set for a 3 to 6 pm window. No call, no show until we received a call later that night at 8:30 pm from the contractor saying they would be at our home in 30 minutes. We were not home, so he had to reschedule for Thursday morning (9 to 11). Contractor came around 10:30 am on Thursday, assessed the water heater, and contacted AHS.

AHS would not replace the water heater because it had been disconnected and the contractor could not tell the reason for leak. I guess we needed to let all of the water just leak into the house until the 50 gallons was gone as long as the water heater stayed connected. The contractor said he could replace it if we liked, but it would cost us $1250. AHS has lost all integrity in our opinion. We have been loyal customers for years, but the last five years dealing with them have been horrible. Their customer satisfaction and appreciation has deteriorated greatly. Our $600 annual premium may only be a very small drop in their bucket, but we can at least give that to a company that has integrity and one we can trust. For a company that once was so great to be associated with, AHS is a tremendous disappointment.

Today, December 28, 2011, I called to request service for my refrigerator that was leaking water and ruining my hardwood floors. I live in a very small city in western North Carolina and not too many service people contract with AHS. I have been dealing with AHS for years and have been basically satisfied.

When I called today, I was told that they had only two companies on record that service the area: one from Shelby (Sears, has deplorable service) could come out on January 4th and the other from Gastonia could come out on January 3. This was unsatisfactory to me, therefore, I asked them if they would call a local company that had serviced my washer a year ago but was told that the company was no longer on their list but since they could not get a service person to come out within the 48 hours as stated in their policy manual. I could request service from this company and pay them upfront and get reimbursed.

AHS is very disingenuous. When I initially called for a plumber, I requested my local plumber who was not on their contract list, however, they permitted me to give them his name and telephone number and they sent him out. Now, I am told I cannot do that and it has never been permitted. I have always had good service from the technicians because I only use my regular techs that I suggest to them. The one time that AHS sent out their tech, Sears, the service person arrived late, sat in the car after he arrived talking on his phone and was not able to service my stove on the spot. Had to come back several days later. When my service terminates in September 2012, I am not renewing.

Just a note. The person with whom I spoke with, initials PAM, could not have cared less if my refrigerator was leaking water on my hardwood floors and my food would ruin in seven days. I would suggest that you never contract with AHS!

I have had one experience with American Home Shield and it was a very bad one. The contractor they sent to evaluate the problem we had with our dishwasher had no idea what he was doing. After replacing two parts, he said the problem was the water not getting hot enough and we needed a plumber. During the four-month ordeal, the contract expired and I did not renew waiting to see if this issue was resolved. American Home Shield said they would not send a plumber since the contract was expired and that the repairs needed to be made to the dishwasher were made. The repairs made no difference to the performance and problem the dishwasher was having. I have not and will not renew the contract and believe this company is a joke and should be put out of business for the way they handle their affairs.

We have a service contract agreement with American Home Shield and been contracted for 8years and have paid on time and is current on monthly insurance payments. Our condominium unit has an Air conditioning and Heating system that operates on Water Source pump. The system has started to make noises while turning on and under operation. We contacted AHS for service and to access the problem and they have determined that the system needed to be replaced.

The service company that came out did not have any knowledge of how the system is supposed to operate or how to repair. After notification of the service order submitted to AHS they tried to called other companies. Before accepting the appointments we called the companies and asked if they were familiar with the system.We found out that none of the companies technical representatives had no experience or knowledge of working with the system. It has taken several weeks of waiting and trying to get some results from AHS and no communication.

We decided to contact them and we were giving the run around from one department to another and no one could make any decision on what was going to take place. Finally, we contacted them again and we were told that they would pay us $1,500.00 toward the replacement of installing a new unit. The company we contacted ourselves, had an estimate submitted to us and the unit cost to replace is $3,875.00. I am not pleased with the results and expressed to the customer service person (Rae). This person had no other option to try and resolve the matter with a higher amount towards the cost of a replacement because they could repair.

As a customer of AHS for several years, I can state with 100% certainty that 99.9% of the poor service claims on this page are false and examples of uneducated consumers who never bothered to read their contract or call prior to ask about how a home service contract works. Too many homeowners do not understand the difference between retail repairs and warranty covered repairs. There are trade offs and as homeowners, you have to weigh the risks and benefits of a home warranty. There are limitations to a home warranty and not every single item or component in the house is covered nor are all costs related to some repairs (i.e., permits, inspections, code upgrades, modifications, special access, disposal - unless additional optional coverage is purchased).

Every contract holder is provided a copy of their policy and renewal information. If you are on an automatic payment/renewal option, it is the homeowner's responsibility to call about upcoming renewal. Letters by law are sent out prior to renewal of prices changes for premium and services fees, however, most homeowners do not bother to read this information only to later be stunned when they learn of a price increase. That is not the fault of the warranty company but a result of homeowner's laziness. Also, most homeowners do not realize they are responsible for routine maintenance too as part of their obligation of the contract. Non-emergency Service is provided in what is determined to be reasonable by the warranty company and typically within 2 business days (Monday-Friday) during the contractor's normal business hours (8-5).

Emergency service is provided within 24 hours. Emergency service however is typically confused of that of a health care setting which is not the same. Customers also tend to assume the warranty company is responsible for providing emergency generators, heaters, window, a/c units, cash, food, medicines, hotel stay or lost income. These are secondary losses which are the homeowner's responsibility and not liable by the warranty company as the warranty company did not cause the mechanical failure and only are responsible for cost for covered repairs. Also, homeowners get upset that an item fails at some point in the future. That is the entire point of having a warranty service. You can repair anything but it does not guarantee that it will not break down again in the future. Wear and tear continues even with new parts.

Most contracts include a maximum service repair work guarantee (see your particular contract for details). That brings up the next major issue. Denials. Homeowners too often assume that because they have a warranty, it will be fixed regardless. That is untrue. Contracts state the cost of covered repair issues will be paid if the failure is from normal wear and tear. Dropping heavy items on a glass service, pouring thick paint down your drains, failing to change filters (months after the filter is nasty and full of pet hair) or attempting to make your own repairs and failing and then calling your warranty company (mind you, these are just a tiny sampling of the causes of failure) are not normal wear and tear. Any licensed tech can tell the difference which is why the warranty will not accept a homeowner's diagnosis.

Homeowners do have the right to dispute and request a second opinion. If the denial is overturned by the second company's diagnosis opinion, the covered repair costs will be approved. Cancellation also don't take months either. 2 business days typically is the average (because calling, yelling at a CSR and saying cancel me and hanging up is not a legal cancellation request). Warranties have special departments that process cancellations and refunds are processed according to the cancellation terms as stated in the contract (which again, most don't bother to read and remain ignorant of their rights and responsibilities).

It seems like a good idea, prepaid home maintenance. It is basically a service contract, or extended warranty on your house. The AHS booklet states, "commitment to your total satisfaction", "that's why we back every job we do, with the unique money-back guarantee shown on the back of your home warranty", "AHS guarantees that all approved covered service repairs, will be completed to your satisfaction. If for any reason you are not satisfied with that service received, we will work with you, until you are satisfied, or we will refund the trade service fee".

Unfortunately, they collect $60 each time parts are ordered (so they tell me),and then days later, they'll tell you that the claim has been denied. They are nothing but a bunch of crooks. When you speak to the repair service, they tell you the service will be completed. This contract has cost over $500, and I have received nothing but aggravation, and time lost from my job. No repairs have been made, which included my water softener, two plugged drains, and two leaks. Everything has been denied, but they still got their $60. I want the trade service fee refunded to me. I also want all costs associated with this contract, since date of inception. Again, they are crooks!

I am sick and tired of this telemarketer acting on behalf of Wells Fargo Mortgage calling my house and being disrespectful. They do not listen when you say no. If I could, I would love to play the recording.

They have put in the wrong size furnace out. Our house is equip to 75000 btu. They put in a 66000 btu furnace out. Our house is cold. We have to actually plug up an electric heater to make the rooms warmer. It is not fixed. As of today, they have been sending out cheap technicians to do a quick job. Now they sent out Roto-Rooter to fix my plumbing. The tech himself turned the main water off only break the valve. He left and said, "Oh, their water heater is broken because of calcium."

Our hot water heater broke and was assessed by AHS and approved for replacement. AHS chose a hot water heater. We had no say in it. And then, they sent plumber to install heater. But the plumber claimed that AHS did not authorize attaching the hot water heater to the air vent (and protecting us from dangerous carbon monoxide fumes), nor did they approve the air vent kit that accompanies the hot water heater. It leaves us with a "replaced" hot water heater that does not work. In contacting AHS, they have said it is our problem and will not even refer us to someone to install.

Here are a couple of points that everyone that has interest in a "home warranty" policy should consider:

AHS does not keep a repair department or an experienced parts department of their own. In both situations, you will end up relying upon the local contractor that has an agreement with AHS to provide service and or parts to repair your appliance, plumbing, HVAC system, etc. according to guidelines established by AHS. Those guidelines are set by actuarial tables based upon the age of your home, the listed appliances, and any previous records of repair from your policy or a policy that may have been in effect before you purchased a home.

I expect that realtors all over the country will contest. But the reality of the situation is that your realtor was "spiffed" or otherwise paid a commission to recommend that you accept a home warranty as a part of your purchase contract. In some cases, they receive an increased stipend when a home for sale has been "under policy" and the new owner continues the policy "in effect" at time of purchase. Please don't deny this tactic.

AHS is notorious for delayed, non-existent or inconsistent handling of the claims process. If the policy that you have purchased were sold and regulated by insurance commissioners in your state, then they would very likely be out of business.

If you do have a policy and you do have a claim, please be very consistent about documenting time of calls, exact descriptions of the problem, repairs that you are quoted to receive, and be certain that before you authorize repairs, that AHS has been contacted and approved your claim to the "authorized contractor".

American Home Shield Company is a total rip off. This company takes your money and send out cheap technicians to repair your appliances, and they do not do a thing, but take the service fee. AHS does not live up to their so-called reputation. I have spoken to them several times regarding my dishwasher which is covered on my contract ** to explain that it does not work properly to clean. The technician came out and turned up the setting on my dishwasher to hot water, and that was it! The tech took the service fee and left. This has happened a couple of times.

Now the contract states that if your appliance cannot be fixed, they would replace it. I guess, they do not want to live up to their contract, what a disgrace! I refuse to call them again for the same issue or to pay any more money to AHS. I also had an issue with my range, and again nothing was done about it. I am finished with this company.

I have been a 20-year customer and up until the past 2 years they were the greatest thing since sliced bread. But like so many other complaints I have been reading, it appears as if I'm not alone. I had three contracts. The past two years has been nothing but excuses. Why something isn't covered, why no one shows up, and why I have to pay extra. Lost paperwork, unlicensed contractors, rude employees, and contractors not showing up. AHS phone calls being put on hold, blah, blah, blah. I have cancelled all of my contracts and it's time to find someone else.

I am free from them at last. The little guy can do something and that's cancel your contracts and go elsewhere.

We got this warranty with the house. We have had AHS for the two years. With several claims, the service wasn't too bad. But in August 2011, our Miele dishwasher (great dishwasher, too expensive, but came with the house) stopped working. The local "Three Stooges" appliance repair company has come to the house 5 times, sent a plumber out once, but could not fix the dishwasher. They finally removed the dishwasher and took it to their shop over a month ago. We are now in the 4th month without a dishwasher and they seem to be no closer to fixing the dishwasher. Countless calls to AHS have gotten us nowhere. I am about ready to file a "bad faith" small claim against them and report them to the CA state insurance commissioner. Thank God this wasn't our refrigerator that went out.

The heating unit has been down over a month; keeps sending techs out that appear to have no knowledge of the problem and when we call, they constantly tell lies about everything. No results. Heat is still out.

I have been an AHS customer for 21 years. At one point, I had two contracts in place on two properties. I used to get great service and satisfaction. Now I am joining the long list of 100% dissatisfied customers. I have been working to repair/replace a washing machine for the entire month of November. I've had phone calls on hold, loop from purchasing to service to a worthless supervisor, getting hung up on, and I'm still not satisfied. Another formerly good American company has gone bad. As I type, I am trying to cancel my policy and get my money back and still do not have a working washing machine.

American Home Shield sent out Magic Appliance. The rude contractor damaged the control panel and handle on my dishwasher (the part that was not broken before he arrive) and insisted that we broke it. He then wrote up an invoice claiming we did this damage. We figured that the motor was most likely worn out since the control panel was working fine. We were convinced that he purposely damaged our dishwasher because he receives commission for writing up these types of claims on appliances that would require costly repairs by American Home Shield.

As a result, American Home Shield denied our claim. Our dishwasher is now very badly damaged and we must buy a new dishwasher and pay for our home warranty. We will cancel our home warranty immediately! We have only had the home warranty service for 20 days and payed $60 and $549 for no repair.

They refused to pay a claim, because I didn't have prior approval which I most certainly did, and then proceeded to avoid my calls, keep me on hold for hours on end, and never return any of my correspondence. When I complained about the time on hold, I was told that I was "welcome to hang up, if they took too long". I still have not received my money.

Have contracted with AHS for over 12 years. LG washer pump failed Nov. 9, 2011. Sears Repairman called in pump # and then signed off repair without installing the new pump. We are still without a working washing machine 12 days later with 6 people, 3 generations in our family. AHS shifts our request from one person to another with no solution. Never had worse service in my 75 years.

This company has the worst customer service I have dealt with yet. Why do I have to talk to a machine in order to request service? AHS will send a technician out knowing that the problem will not be covered. So, you spend $60 for nothing. How is that legal? They raise the service fee without any prior notice. The technicians they choose are dirty, rude, and walk in your house with mud on their boots. Why can't I choose who come to my residence?

I have had American Home Shield Warranty for about a year. I have filed four claims, two with my air conditioner, one with my dishwasher and one with my plumbing (pipe burst). The air condition service man came and filled up the air conditioner with Freon and that was $60 each. It lasted about 30 days and goes out again. Why not just replace the unit to take care of the problem? My dishwasher broke and they said they would pay $190 towards a new one or fix the old one which is a 1970's model.

My pipe burst just the other day, November 12, 2011 and a technician came out but told me that I would have to take the wood off my house for him to get to the pipe because his company cannot be responsible for doing that and they would not replace it either. They also said that the work would not be covered under my warranty because it was not due to wear and tear'. The plumbing company wanted me to sign the form and pay $60 service fee. They must be crazier that a dumb blonde wearing a red clown suit in a bull's fight if they think I'm that stupid to pay for something that has not been fixed. Who's ready for a class action lawsuit against American Home Shield?

American Home Shield appears to have the business model that ensures clients who are cancelling their policies will have a difficult time. They issue no confirmation numbers by design, so there is no proof of calling in. If they owe you a refund, which they do in this case, they can't seem to figure out how to get it back to you. I have been trying to get $65.00 back for over 2 months. I have heard 2 times that the check is being processed and I'll have it within 21 days. The last American Home Shield rep yesterday said, "I show no record of any refund." Small claims court here I come and my time isn't going to be cheap.

The main sewer flooded our brand new finished basement. We were unable to run water and flush toilets. AHS couldn't get a vendor and gave permission to contact a vendor of our choice. Twelve hours later, we had a vendor to the house. The vendor had to call in the claim.

When the technician called in to AHS, their computers were "down" for an unknown amount of time. I called and specifically asked if we were going to have problems since AHS was having technical difficulties. They said no and to submit the claim. I sent in a claim and was denied because the vendor didn't call. AHS then says that they won't reimburse because they don't use that specific company. They are criminals.

This company is a scam artist. The contractors that they send out know what exclusions AHS will reject under the warranty coverage. The repair person comes out late in the day and tells you that your warranty won't cover repair and up-sells you three to four times the cost to fix your problem knowing full well you can't take off and lose another day of work to find a different repairman.

I've been with this company for six years before I finally documented all their scam routines. When caught red handed at scam, their reply was to file a written letter to their headquarters back East knowing full well over 50% of most people will not follow through. No complaint department phone number to contact or to speak with. This is purposely done to discourage complaints. The Attorney General needs to look into this company that operates nationwide. Scam, scam, scam. Don't buy their sales pitch. You will seldom receive any coverage for service.

My air conditioner went out on Saturday, October 22nd. I was told I would have to wait until Monday to have it looked at. I was told it would now, Tuesday, October 25. I was then told this was for diagnosis only and if repair is required a new unit, it could take two weeks. I called a company (Bodine-Scott) and they were out the next day, and told me my unit was shot and they could replace it that same week. Here I sit waiting and I will bet they will "repair" it and it will break down again and again. We'll see. I left my vacation home and will return when it is fixed. (4-hour drive) The home is in Rockport, Texas. I am writing this from Houston.

I'm not surprised that American Home Shield would not cover the leak needing repair in my downstairs bathroom. They want me to pay $2600.00 to prep the needed repair area so the plumber can reach the leak. After which American HS can pay for the $100.00 fix. I cancelled this service. If I pay the $3,000 my shower gets fixed, but then why do I have a home warranty? There is no Consequence, just bad Customer Service.

Beginning July 5, 2011, American Homes Shield (AHS) has been accessing my checking account and deducting funds from it. I did not sign up for automatic payments with AHS. In January 2011, I made a ONE-TIME PAYMENT using my checking account and the individual I spoke with indicated that it was a ONE-TIME PAYMENT. I spoke with Donna on October 24, 2011 and she indicated that I had signed up for automatic deductions. I explained to her that I had not because if that were the case then the deductions would have been done from February to June 2011 but the deductions only began in July 2011. I informed her that AHS had illegally accessed my account and that I would be filing a complaint with the proper government agency because they were wrong.

I am complaining about the multiple missed appointments by American Home Shield when they did not repair anything--they even took the $60 service fee! After four appointments and four days of lost work (and pay), still, no repairs are being conducted. I attempted to contact both AHS and Sears but I only got the run-around and no solution other than to reschedule the appointment. AHS call center supervisors recorded false actions in their call center notes. They stated that a repairman had been dispatched on the third visit to fix the problem. On their first and second visit, no repairs were made and no work was done.

American Home Warranty has not provided the service outlined in their contract. For the past few months, each vendor that has been assigned to one of my service requests has not notified me within 24 hours, and had not kept their appointment. Over the past few days, I had two separate appointments and neither vendor arrived within the scheduled window of time. Additionally, neither vendor returned more than 12 phone call inquiries regarding their arrival time.

On Saturday Oct 15, 2011, the AHS vendor scheduled service between 8am and 12noon. I made more than five calls to inquire about the time of arrival. After calling both the vendor and AHS after 12:30pm to notify both about the repair personnel not showing up, I finally left my house to run errands at 1pm. The vendor called at 1:30pm to say that he was en route to my house. I told him that it would take at least twenty minutes for me to return to my house. The repairman agreed that if he arrived before I did, that he would wait. However, when I got to my house, he had left a post-it note saying that he had left at time: 1:45pm. On Monday, Oct 17, a vendor for furnace repair was scheduled to arrive between 8am and 1pm. The vendor was repeatedly (four times) called to confirm the arrival time. The vendor finally called after 11am to say that they would not be able to arrive until some time after 1pm. We rescheduled for the first appointment on Wednesday, Oct 19.

On Wednesday, we tried to reach the vendor three times in the morning, and they finally responded that the vendor would be there at 10:15am, even though they claimed at 8:30am that they were 30 minutes away. I called AHS at 1001 to register a complaint about the services, and told them to cancel my contract once the current month's payment period was over. AHS then called the vendor and told them that we had no contract and when the repairman arrived, he stated that we had no contract and sped off without confirming.

I was on the phone with AHS which stated that our contract was good until Nov 7, 2011, even if we decided to cancel that day. AHS offered no compensation, such as a refund for the monthly fee. I believe, I am due at least a refund of the monthly fee ($45.00), given that AHS services did not meet the outline in the contract. Further, I want a refund of the fee ($35.00) assessed for terminating the contract, given that their service is unacceptable and tremendously unsatisfactory.

We had American Home Shield for years and they came out in 2006 and fixed an ice maker for us. We renewed every year. The ice maker broke this year and when we called they said the ice maker was not covered. When we asked why they removed it, they went back to the beginning and claimed it was never covered. They said we never had anyone out for the ice maker. I guess we dreamed about a guy coming out and fixing our ice maker.

American Home Shield refused to repair A/C and claimed it was annual maintenance (which we do twice a year anyway). The A/C Company created new problem with line freezing up (happened after he messed with Freon).

We have been associated with American Home Shield for about 2 years, and have paid our fair share of payments. It is hard to believe that this company has been in business for 40 years, especially with the service that we are not getting.

Our refrigerator broke on Sept 25, 2011. We had to transfer all of our food to a neighbor's house so we didn't lose it. We have since been transferring enough food to make an occasional dinner, and have spent a small fortune eating out. My wife phoned and was told that a Sears repairman would be sent, but would not able to come until Oct 4 to look at it. After asking to look for our own repair person, we were denied and told under no terms that this was not considered an emergency. At that time, they told us that they would try and find someone else to come out and take a look. The repairmen showed up on Sept 28 and diagnosed the problem as a broken fan motor, but never contacted us back to let us know if they had the part, or when they would be back. After another phone call from my wife to the repair company, they said that they would be back to install the part on Thursday Oct 6. Sears would have already come out and probably had it fixed by that time.

We have since gone 17 days without a refrigerator. We had to purchase a mini refrigerator so that we could keep a small amount of food and drink available. This cost us $250, plus the $60 that we had to put out for the repair. It has also cost us a lot of money driving to pick up food for the evening. We signed with this insurance company to have our appliances covered in case of emergency, and to have them repaired in a timely manner. All we have at this point is a total fiasco. We have found the help desk people to be rude, and usually have to talk to a supervisor to get anything accomplished. Why are we paying good money for this? We have had people to the house on three occasions now, and they still cannot figure out what is wrong with the refrigerator. This is totally ridiculous, incompetent, and the service is almost non-existent. This has made our life a mini hell trying to feed the family, and keeping enough food around just to make sandwiches and have something to drink, let alone the time that has gone by with no satisfaction whatsoever. It has been nothing but a lot of stress and inconvenience. I expect we will be looking for a new refrigerator soon, as they can't seem to get this right. Had we just gone out and bought one in the first place this nightmare would be over.

I called in a claim to replace a broken handle on an oven. And the oven was cooking unevenly. They arranged a contractor to come out. But the contractor stated he would need the model number. I searched everywhere, called manufacturer, and searched some more, to no avail. I called AHS back to cancel the claim but was told to keep it open. The contractor showed up and couldn't find the model number. But he thought he might have found the handle. He called AHS. They stated that the claim was not covered and an oven door handle is not covered under the warranty. The contractor put me on the phone with the AHS rep. The rep stated that somebody should have told me the handle wouldn't be covered. Because nobody told me the handle wasn't covered, they told me they would waive the service fee. But the cost of the handle is something I will have to pay for. I just received a bill for the service fee from AHS. When I called, they stated that the rep did not put that in their "notes". They did find where they gave me the number to cancel AHS.

I spoke with a another AHS rep in billing. I was told that I was being charged the service fee because nobody put anything in their notes. I asked to speak to a manager who basically just referred it over to another department so they can investigate the claim. It could take 2 weeks. Meanwhile, I am still on the hook for the $60 until they make a decision. They cannot even defer the due date on the fee, pending the outcome of the "investigation". So, I will be responsible for any late fees associated with the claim. Then, I asked the ultimate question: why is the handle not covered and why does AHS consider an oven door handle "cosmetic"? We are talking about an item that can reach temperature of 500 degrees. It hardly seems cosmetic. I was told that I should have checked my warranty and that no handles are covered. I was also told that she could appreciate my difference in opinion but AHS considers all handles cosmetic. I experienced all of this over a stinking door handle. The translation is regardless of what you do or say. You pay! I held off canceling until after the contractor was paid. But after this, I am done with them.

I have been a customer with AHS for two years. I chose to have my premium automatically deducted from my checking account.

A few months ago, they decided to go up on my premium of $300 without my authorization. This caused an item to bounce in my checking account. I have been trying to get this resolved since September 9th. I called four times and have been on the phone at least 35 minutes each time only to hang up with merely a promise to have someone call me back.

Finally, today they tell me they don't know why this was done and put me on hold for about 20 minutes. I eventually rolled back to the main line and had to give them my info all over again. This happened 3 times in one 45-minute call. This isn't rocket science, I can't understand why they couldn't look in their system and fix the error.

I am extremely disappointed with the lack of customer service and consideration for my time. I cancelled my policy and will be writing a letter to their legal department requesting a refund in the amount totally the unauthorized increase.

I have been with AHS for about 20 years but the service with all the numerous contractors through AHS, and AHS themselves has been horrible for at least the past five years, and it is getting worse as you can see in this forum. It is a shame that consumers cannot get together and bring this company to its knees. They have not given consumers Home Security, but instead plenty of stress and very, very poor service. They will drag it out until you just finally give up with all kinds of loop holes to get out of repairing your problem correctly, if at all.

Awful. AHS is worthless. They always find an excuse to either delay or to not cover the systems under warranty. It has taken them almost 2 years and 4 different service companies to fix an HVAC problem. The first was a company 100 miles away and the service guy could not inspect the system because he was too fat and they told me I had to break open my foundation to make it big enough to let him in.

I told AHS I had someone locally and they totally ignored my request and instead found two other companies and they turned the job down as it was too far for them to travel. Again, I recommended the local company who had already been to my house. They put that company through so much BS, that they told me they would not accept the job from AHS regardless. Then AHS found a company 75 miles away, and they came and repaired the HVAC stuff 3 times and kept telling me it was electrical, which it wasn't. They finally got it running okay (AC only) as they told me the heat was causing the high electrical draw. The high draw was from the motors which in reality needed to be replaced but AHS would not consider that as the motors were part of the air handling and that was not part of the heat pump.

We had to start over with a new claim number, when the same company grudgingly came out, they got the motors running. So it would not blow a 100 amp fuse. But they took away my heating electronics and told me they would have it fixed. Now, five months later, I asked them to finish the job and they can't remember it, plus they are 75 miles away. I reminded them I told them that and they accepted the job anyway. It's still not fixed and AHS is constantly asking for the payment which we have not paid. What a worthless company, always trying to screw someone!

I am so tired of describing the details of my horrific experience with AHS. The bottom line is, washing machine is broken, and neither the repair company nor AHS is doing anything about it. I have started calling the repair company three times a day, and I can't seem to get AHS on the phone at all, I'm put on hold and after 30-45 minutes of holding, I give up.

The repair company tried three times to fix it, and said it's no good. AHS offered me $300 for my $900 machine and when I said no, they suddenly said the repair company could fix it (even though the repair company said it's irreparable). Now neither company wants to step up. Either fix it or replace it. Isn't that what the AHS warranty states? Not true!

Our Sta-Rite pool pump was replaced twice with a generic brand and still shorting out until the repair guy finally figured out it was something in the fuse box. So they stole our perfectly good pool pump and gave a us a crappy one and we couldn't get it back.

Our AC broke every year and we finally paid the original installers to come out and look at it. They said the AHS company was using the wrong parts which are inadequate for the size of the AC I have. They won't cover my toilet that needs to be replaced. They don't cover ice makers on a refrigerator. I have paid more money on trying to get my dishwasher repaired than it would cost to buy a new one because it keeps breaking and now they won't cover my reverse osmosis system under plumbing. This company is absolutely useless.

I love how AHS defines emergency. I am glad that hospitals and other true emergency services do not have this definition. My AC went out. So, I contacted American Home Shield who is an insurance company for house appliances. I have been with them over 10 years. The inside house temperature was about 93 degrees. A total of six human beings live here, along with my mother who is 80 years old with medical issues. I contacted them. I told them about my outage. I told them that this is an emergency as the outside temperature was in the mid-upper 90s and I was concerned about my mother. They stated that they would contact me within 2 hours or a company would contact me. And they said that if they could not find someone today, they would authorize me to look for someone and get reimbursed.

So, I waited. I got no phone call, so I called back. I was told that they contacted a company that would come tomorrow. I told the AHS representative that that is not emergency, but next day service. I told them then to authorize me to do the reimbursement as I was told. They said no. They said that according to them, service within 24 hours is considered emergency. I am glad to know now what are this company's values are and what an emergency means to them. I guess the bottom line is more important. What the company really should understand is that what makes them valuable is customer satisfaction. After 10 years of being a loyal customer and spreading the word, now I truly understand how they pay back loyalty. They have poor business practice. I was forced to get service at my own expense. I am glad the hospitals or ambulances follow this meaning of emergency.

This is a horrible company. They have horrible service designed to deny claims. Companies they send out to access service are in cahoots with AHS to deny claims and collect the service fee. I wasted my time and money. And it is a big hassle.

I am trying to cancel my service with this company since June 2011. It is September 2011 and they continue to charge my card despite 8 phone calls, being held on hold for 30 minutes at a time, fax, emails and they still won't cancel me. So this time, I am so mad, as I am on hold with them once again.

I am writing every place I can complain to and get the word out about this company. You should be ashamed of yourselves. I foreclosed on my home. I cannot afford this. I want a refund. Do not use this company. Guess I will have to just cancel my charge card.

We have been customers of American Home Shield for two years and are not satisfied with their service at all.

We have an oven that came with the house we purchased that is obviously old and falling apart--the reason we bought the warranty in the first place. We have had two people out to "fix" it in the last six months or so. After the first guy, the oven started acting up about a month after, but we didn't report it in time and had to pay another 60 dollars to have someone come out and "fix" the same problem.

The very next day after they came, our oven just turned off in the middle of cooking. My husband has spent way too much time on the phone complaining about how long it is taking for service, etc.

There is no concern for the customer. They are just happy to send someone out to "fix it". Last night, the outside of my oven was burning hot while I was broiling something. I had to turn it off because I have three children and did not want them to get burned. I called today expecting (I dont know why) for them to say they would replace the oven, and they are yet again sending someone out. I think they have a really good thing going between the contract workers and we are the ** paying them.

I agreed to the policy with American Home Shield without conferring with my husband first. As soon as I told him about it, he said to cancel it. Therein lies the problem. I called the company to cancel our policy and was put on hold multiple times while they tried to transfer me to someone who could help me. Apparently, that someone doesn't exist. I was on hold for over an hour. My phone died while waiting, having accomplished absolutely nothing.

Two days later, I tried again. Again, I was put on hold for over an hour. Finally, a lady named Brenda answered just as my phone was about to die again. I asked her to call me back immediately on another line. Much to my surprise, she did, and assured me that she would cancel the policy. She even told me that she had done so as we spoke. I was overwhelmed with relief that it had been taken care of, and I would never have to deal with them again. Yeah, right.

When we got our bank statement, a $22 charge had been drafted from AHS. We gave AHS the benefit of the doubt, assuming that I had contacted them after the draft had been made. However, when the next month's bank statement came, a second draft of $22 appeared. I emailed AHS with my complaint, but the email wouldn't go through. I'm at wit's end, and have better things to do than spend hours on the phone waiting for it to die, or writing emails that won't go through. Who knows if they would even be read if they did go through? This whole ordeal has been a complete nightmare. If you decide to go with this company, don't come crying to me when they ** you over. You have been duly warned!

This is a follow up on my 8/28 post concerning AHS. I received a pre-recorded message from AHS Monday morning, inquiring if I had heard from the contractor. I replied "No" and was placed in a queue with a less than 5-minute wait time. After 7 minutes, I hung up and have not heard from AHS since. Also, the representative whom I left a voice mail with on Saturday has never called.

Regarding the contractor, I received a call at 3:30 PM. The person asked me if I needed assistance, and when I told her that the AC was working, she merely said she would close the request. I told her I had one simple question concerning the breakers. She re-iterated her first response. I asked again if I could get one question answered. She again reiterated her first response. At that point, I gave up. I still have not heard from AHS regarding this matter.

AHS doesn't pay their contractors enough. As a result, the contractors have to overcharge the customer. They use a variety of excuses to get the money from the home owner.

Get a second opinion and double check with your local code enforcement agency to keep them honest. Don't accept AHS saying you have no choice, pay what contractor says, or accept a buy out. AHS isn't interested in keeping the contractors honest. All they care about is collecting the premiums from the home owners and keeping their out of pocket as low as possible--even if that means that their contractor is overcharging the home owner.

AHS debited my account for $61.00 x 9 for a total of $549.00 on August 26, 2011. I called and advised them that I had paid the $720 renewal for one year fee. They wanted me to send bank statements. I did provide them through an email to Carlos on Monday, the 29th. On Tuesday, the 30th, I was called by someone named Sherona and she said that Carlos has said that I had requested a supervisor. She left that message for me. When I returned her call, I had to explain the whole thing again to someone else because Sherona was not available. She was a total let down. I am a single mom on 65% of her salary due to back surgery and I am on a medical leave. I just want my money back. I will no longer renew with AHS.

I worked for AHS for 5 years as an authorization supervisor until I had to leave due to Fibromyalgia disability. Therefore, I know how the system works and I have to say if the consumer would read their contracts and know what is covered or what is not covered and keep their equipment clean, no one should be denied a claim.

I do think there is something significantly wrong with their contractor network, and while I worked for them, that was my biggest internal concern. I have personally caught contractors ramping up non-covered cost and "bringing up to code" issues numerous times while I worked for AHS and when I caught it, I dealt with it and made the contractor to back off. I went as far as calling local code enforcement personnel to validate contractor information about code violation corrections and found out some of the contractors were stretching the truth just to make the extra buck. Why would they do that - because AHS does not pay them enough, simple math. I just wish I kept that documentation (it's still in the AHS logs) because if I had, I would launch a class action suit against them, because I know the consumer is getting ripped-off by this dirty under handed secret that the AHS company officials like Dave Crawford turn a blind eye towards.

Now, for my own personal home repairs, I had 4 contracts with AHS on my personal home, my mother's home, and 2 rental homes. At one of my rental homes, in the winter of 2010, we had a gas leak and the utility company shut off the gas, thus no heat. I immediately called the order in around 9:00 am on a Saturday morning and was promised that it would be escalated to an emergency and a contractor would call me within 4 hours. So far, so good and within the procedures outlined in the contract.

I did get a call from Quality First Plumbing who told me they would be out at 1:00 pm that day. They did not show up, and I waited until 2:00 and called them back. They said they got held up and would be there within the hour. This promise that they would be there kept going every 30 minutes that I would call up through 10:00 pm that night and then I got a call from AHS that told me the contractor could not come out to the home. I was totally pissed because I had called the contractor and AHS numerous times throughout the day and was promised would see a contractor today, and they understood the house was without heat.

I consider that as lying. If you can't keep the appointment, why would you lie and say you will be there when, if they had been realistic and honest earlier in the day, AHS could have found someone else to provide service. As it turned out it was a five minute repair and I lost a tenant over the entire deal. I was mad. Since my disability, the rental income is what my wife and I live on, and here I am, losing a tenant because the AHS contractor dragged this out all day long and then at 10:00 pm decides they can't do the job.

Now, here is the kicker in this whole story. I write Dave Crawford, President and CEO and emailed at ** and yes. I was angry and yes, I was adamant in my comments. I also called the corporate office and spoke to one of his assistants at **. All I wanted was an apology and an opportunity to tell Dave that AHS's biggest problem is their contractors and how Contractor Relations coddles the contractors to the point where the contractors end up border-lining, if not, crossing the line into dishonesty. That's it. All I wanted was an opportunity to do that. Did I get that apology, No; did he respond to my email, No.

What they did do was cancel all 4 of my contracts! They knew I had hit a nerve. I also think they did it because I was an ex-employee and knew too much about their inner workings. Don't get me wrong, I loved my job with AHS and in many ways they do the right thing. I did not leave as a disgruntled employee. I left because I was sick with Fibromyalgia and could no longer work. But after this experience and how they treated me, I would be pumped if someone had the resources to initiate a class action law suit. I know exactly how to investigate those so-so non-covered cost and code upgrade extras that the contractors charge the consumer. Not all the contractors are guilty, but there are some real dirty dogs out there and AHS does nothing about it.

Each time AHS sends someone out to fix a problem, it would just be a temporary fix for about 45-60 days and then the problem reoccurs. The warranty covers the item for 30 days. When the issue happens again, you have to pay another service fee. This is a continuous problem. We had to contact them numerous times over a 3-year period because of our range top, which they finally replaced in 2008. Three months later, one of the burner knobs broke so they replaced it. Six months later, a different burner knob broke and now I have to pay $60 for them to replace the knob which is an $18 part. Why does it keep on happening?

Then, I have a drainage backup issue every year in my home as well as a running toilet. They will send two to three different plumbers out before the issue is temporarily fixed. In the meantime, the same toilet is running, the same two sinks drip constantly and the drainage issue will be back. I lost a wall in my bathroom because they said that it was the pipes behind the toilet but it wasn't. The biggest issue (as if that is not enough) is I have had constant air-conditioning problems. They replaced our unit in June 2003 but it has never worked as well as the original unit. We put a service request in on the new air-condition on August 2008, August 2009, May 2010, July 2011 and now, another one.

Last year, we were told that the unit was installed wrong and is too small for our house by the contractors they sent out. Of course, AHS has never heard this. This year, our air-condition unit, when it is working, only cools our house 15 degrees more than outside. But now that it is 96 degrees outside, our house is just in a normal 80 degrees! We are being told that this is normal for our unit. If your pets are having respiratory problems, no one can sleep because they are so hot and items in your house are melting, then, how is that normal? They will usually come out and adjust the freon but it only works for 45 days and would stop cooling again. I would pay another $60 and it happens again!

Now, I have been waiting over three days for the service and I just found out from the contractor that AHS never even called him to alert him that we were having a problem. They are ripping people off and not helping the consumer. When you tell them your issues, all they do is repeatedly quote policy or contract information.

I have had a very frustrating and stressful experience with AHS with two claims in the last three months. My first claim was when right in middle of the heat wave, my air conditioning stopped working and was leaking water in my basement. They rejected my claim as "improper installation" even when I had contractors say that it was normal "wear and tear" and is supposed to be covered under the warranty. I had no choice but get it replaced with $10,000 as I have two seniors (75 and above) living with me.

My second experience, which was even more stressful, happened about a month ago. I had placed a service call to fix my cooktop range and they said that they needed a part. It has been about four weeks now and they still are waiting for the part. The vendor keeps giving dates for the part but with no results. The customer service agents and the supervisors were less than polite.

I have to manage without a working oven and inconvenient gas range for more than four weeks. It requires me to use a match to light the stove and I cannot let the two seniors use a match box. I don't see the purpose of having a warranty and paying close to $600 a year if I cannot get a response and a solution for more than a month. Otherwise, my claim will gets rejected for unacceptable reasons. Please help! It is companies like this that the consumers need to be warned about.

This company is a classic example of "the runaround". Everyone knows someone to transfer my call to; no one can do more than quote policy. There had been a fire in a water heater and my husband put the fire out, left the burner plate off and called AHS immediately. The vendor was instructed to call us as soon as he was on his way or at home. The technician did not meet my husband nor did he call. He simply reported back that the unit was not "intact", there had been a fire and no diagnosis could be made; the water heater would need a permit to be replaced and the cause was not normal wear and tear. Vendor declined payment for call.

AHS representative instructed my husband to return the unit to condition he found it (melted knobs and all) and call back the vendor. AHS vendor stated that he was not interested in this service call. Seven days later and approximately 14 additional contacts at AHS, repair was denied. AHS informed me that no other vendors can be found for a second opinion per AHS; the decline stands.

So basically, we have been told that under ANY circumstance, including the dousing of fire in a propane water heater; if vendors report permit necessary (false info), burner removed due to fire, and not interested in repair or replacing for AHS client, warranty is voided and we are stuck. After close review of contract, AHS stands behind their policy that only the $60 service call is jeopardized if AHS fails to provide service. No fee had been collected, except of course the $500 premium I paid in full for the last eight (8) years to AHS for service.

I am trying to cancel AHS! Two times I made a claim. The first time, they wanted me to pay $700 for coil and disposing of the contents. The 2nd, they denied the claim because the unit was dirty! I will be canceling this RIPOFF company as soon as I can get someone on the PHONE!

I called on two different things. One was our cooler and they said I had no water going to it and it would cost 200 to pipe it in. The second was our refrigerator. They said it was not our refrigerator but the water going into it and the ice maker making the problem.

After five days and losing all of our groceries, we called another repairman. They replaced the ice maker and left. The next day we had the same problem. They came back and replaced the valve in the fridge and it is now fixed.

I think I am paying people to make sure it is not American Home Shield's fault. I will be canceling my warranty and I think anyone wanting one with them ought to reconsider. Thank you for listening.

Service calls placed through local contractor (Sears) were fine, but Sears took 5 days to schedule 1st service call. When they didn't have the part in stock, it took another 7 days to schedule installation. 12 days without an oven is UNacceptable.

I won't take time to recount all of our specifics issues in this post. I just want to make a comment.

When a company has so little flexibility that they will not spend an additional $150.00 to meet a 10 yr+ customer's request for fair treatment, something is fundamentally wrong with their business model.

Of course, we canceled our contract and will, like everyone else on this site, spread the bad new about AHS.

Take heart in the fact that they will fail in the long run. Never forget to seek out opportunities every day to spread the bitter truth about AHS. Ahhhhh....now I feel better!

I paid for the highest term of service last year and used it when our appliances broke. Service calls were always handled well and in a timely manner. I made about 6 to 9 claims on the service thought the year. I was so pleased that I planned on renewing the contract, but apparently the feeling wasn't mutual. The company saw me a liability and would not allow me to "come again". If you plan to actually use the service you pay for from AHS, don't expect to continue with this company.

I have a home warranty with American Home Shield which covers plumbing problems. My shower knobs started spinning without turning on the water. I called American Home Shield for service. They sent out AZ Plumbing who told me to get the information for the parts and he would order them for me and come back and install them. He even gave me his home email address and cell phone number to expedite the completion. I located the parts on-line and sent him a copy by email. Then, I never heard from him again. When I called American Home Shield to follow-up, they told me that AZ Plumbing had said the faucets were installed incorrectly.

I went through my file and called back on 6/21/2011 and spoke with Jonathan. I told him that the last people to work on my faucets was a plumber sent by American Home Shield and that if they were installed incorrectly, they were responsible. He told me that he would send Florida Plumbing Works back out for a second opinion. Florida Plumbing Works came out on 6/24/2011 and said it was properly installed and that they would be willing to repair it.

I never heard back from American Home Shield again. I called on 7/8/2011 and spoke with Karen. She said I needed to pay the $55 service charge for AZ Plumbing. AZ Plumbing had told me I could pay it when they came out to finish the work. So I asked Karen if I paid it, were they coming back out to repair it since it was obviously their fault. She said, YES. I gave her my credit card over the phone and she conference called AZ Plumbing and Florida Plumbing Works. (I recorded most of the conversation with Karen.)

I was told that Florida Plumbing Works agreed to do the work after AZ came back and reassembled the faucets. They left them sitting because they intended to come fix them. I waited and waited.

One week later, 7/13/2011, I called and spoke with Vivian (another conversation that I recorded). She told me that there was nothing that they were willing to do because of the dispute and that it would be handed off to customer service.

One week later I received a call from Kim in Customer Relations @ 1-866-343-5674 x 1286. She told me she would be handling it and get back to me as soon as possible. It has been another two weeks. I have left messages for her on 7/27/2011 and 7/29/2011. She does not answer her phone or call me back.

I am trying to locate an attorney to handle the case since the parts alone are over $800.00 and I have good notes and voice recordings of the conversations.

I submitted a request for American Home shield to send repairman for oven/range. Am Home sent company Aplifix. The technician yelled at my 10-year-old son. I politely asked him to leave and notified Am Home.

AM Home then sent AZ appliance repair. The repairman told me he would order the parts and return to fix the oven. I paid them $60 for the assessment and repair. When I contacted Am Home to follow up the completion of the repair, Am Home representative told me the repair was completed. I requested she send me a copy of the repair agreement that I signed. I have not received any paperwork from Am Home.

I am sending a certified letter to Am Home to request a solution. I will also be contacting the BBB.

I purchased a home warranty policy to avoid having to pay out large amounts for repairs of appliances and to have them replaced if needed.

The day came that I needed to use the service. My air conditioner stopped working...in Houston, TX. HOT is an understatement when it comes to describing the weather here! It has been nearly one month and has taken six, going on seven visits by the technician to figure out what's going on with my A/C. And the problem has yet to be resolved. Every time they send the same technician out, he finds something different wrong.

Why couldn't he identify the problem to begin with? Or if there is so much wrong with the system, why not just replace it? Basically, I have paid for this policy so that I can potentially suffer heat stroke while the ** that are contracted with AHS bungle about giving a different excuse every time I deal with them. On average, it has been 96 degrees in my house at any given time, even at night. Now they want to replace another part and charge me more money. What is this?!

American Home Shield is a total rip-off. I have read the complaints on this site and others about AHS and mine is no different.

You spend large amounts of time trying to talk to them, they never call back and they always have a reason for not paying. Oh, yes, the contractors they use never fix anything. They wear you down until you finally get a professional to come do the job. I have three homes supposedly covered by them and I'm cancelling all three. Proceed with them at your own risk, but I'm sure before the end of your contract you will be writing a complaint, too! A total rip-off!

After requesting a service call, my first issue was that it took over 2 days to obtain an appointment. It turned out that the HVAC company was based in north of Atlanta (over 2 hours away) and they only make trips to Columbus, GA when they have enough appointments to justify a trip.

My second issue arose when I was advised of the estimate by AHS. Not only did the contractor reported that the condenser coils needed to be replaced, but that in addition to this there were approx $500 in "non-covered" work that needed to be done to bring everything "up to code". The need for this additional work to bring things up to code was surprising to me seeing that the home was not even 10 years old, and HVAC contractors that I questioned were not aware of any substantial code changes over this timeframe. Secondly, I have had numerous HVAC maintenance service calls in the past few years, and none ever mentioned or identified any of this work needing to be done. When I requested that only the covered work be done, I was told by AHS that the contractor cannot do the warranty covered work without also doing the necessary non-covered upgrades.

Suspecting a fraudulent estimate on the part of the contractor, I asked AHS for a second opinion, only to be told that I cannot obtain a second opinion on non-covered items. Ultimately, I refused on principle to pay for these non-covered repairs and therefore was unable to get the warranty covered work done either.

I called a local HVAC company who came out promptly and informed me that NONE of the items that have been identified as needing repair or replacement by the AHS contractor was necessary, and they repaired the unit in short order for minimal cost with cleaning and refrigerant recharge. It has since worked fine.

The second incident I have had with AHS involved the hot water heater which had begun leaking. I submitted a service request on Tuesday, and still had not received a call from the contractor for over 2 days. Finally, on Thursday afternoon AHS called and assisted me in scheduling the appointment for Friday afternoon. I actually addressed my concerns about my prior HVAC experience with the agent, who stated that I would be able to obtain a second opinion if I disagreed with the estimate. Well, you can probably guess what happened next. Sure enough, I was told that the hot water heater needed replacement which was covered under my warranty, but that there was an additional $440 in "non-covered" repairs needed to bring my unit "up to code". See a disturbing trend here?

I own a number of residential investment properties that are much older than this, and have had to replace a few hot water heaters in recent years. NEVER have I been told that additional work needed to be done to bring anything up to code. Again, when calling AHS to dispute this estimate, I was told that I could not get a second opinion as this was non-covered work. I requested cash in lieu of the repair, called my own local service company who came out and promptly replaced the unit for less than $800. I verified with them that no additional work was needed to "bring the unit up to code".

I did receive $250 from AHS in lieu of the work being done by their contractor. Yes, I ended up paying about $100 more by doing this with another service provider, but I think this is how the AHS service companies calculate their additional non-covered work costs. It's always a just low enough additional charge to make it less costly to go through the AHS provider than going to another company!

To help visualize, here is a hypothetical summary:

Scenario A

$510 total repair cost

Scenario B

$550 total cost

The way they calculate it, as long as the consumer sees they will still be paying less with the AHS provider in scenario A, they'd be willing to pay. In addition, they figure you've been paying all these premiums to AHS so you would want to get your money's worth. Remember, the "non-covered items" are really not repairs that are needed, but you are unable to dispute this as AHS will not support second opinions for non-covered items. Nice scam isn't it?

In summary, AHS uses a very select group of contractors that are usually not local to their coverage areas (except for small appliances), resulting in long wait times for estimates and repairs. The question arises: Why would this be the case when there are numerous licensed/insured businesses in my metropolitan area (the 3rd largest city in the state with a population of near 200,000) that could provide adequate, affordable, high volume service? I think the answer becomes clear when you think about their reimbursement model. It seems that AHS grossly under compensates their contractors, requiring them to use the aforementioned fraudulent business practices to make profit. AHS benefits by not having to pay the contractors a fair price for performing their warranty-covered repairs. The contractor makes their profit than by charging the client for additional non-covered items that didn't really need to be repaired.

The only one who doesn't benefit is the warranty consumer, who not only pays their premiums to AHS, but also pays a $60 fee for the initial service calls, then pays the extra money for the "non-covered" items. The key is, when you add in the $35 premiums per month, the scenario B above actually looks way better financially. So, in conclusion: don't ever buy an American Home Shield warranty!

On or about July 14, 2011, I called American Homeshield about my AC not working. It was repaired on or about July 17, 2011 by U.S.H.A.C Plumbing and the electrical by a repairman named John, who informed me that the AC was fixed.

On or about July 22, 2011, I informed AHS that my AC was not working. I want AHS to fix the problem ASAP because of our health, me and my wife's. I will tell the hospital that I have informed you about the AC.

We have had insurance with American Home Shield since 1995, what a mistake. On June 27, American Home Shield sent out a representative from Assured Mechanical Solutions to check our AC unit and he added freon. On July 5th, the AC unit compressor went out. They sent out a recall from the same AC company on July 7th and they confirmed that the compressor needed to be replaced. One was ordered. On July 14th, the representative from the AC company came out but AHS had sent the wrong compressor. They had to reorder from AHS and they said that they would expedite. (I think they buy from China as long as it takes to get parts)

We heard nothing from the AC company, so we tried to call them and their mailbox was full or they did not return calls. We repeatedly called AHS, with waits up to 55 minutes. AHS kept telling us that they had shipped the new compressor and that the repair company should have it shortly. We couldn't get the AC company to return our calls. AHS kindly agreed to give us $125 for hotel stays or reimburse us for a fan. Of course, we have to make initial investment and hope that, before the end of time, we get reimbursed. (how many nights can you stay in hotel for $125?)

I talked with two supervisors asking them to trace the compressor and they told me that they could not trace a shipment. That's a bunch of bull. We were told that the compressor would be delivered to the AC company on July 20th but it didn't happen, also on the 21st and finally on the 22nd, it was delivered. The AC company said that we will be out mid-morning of Saturday, July 23rd (19 days from the time AC went out). They did come at 3:45, then they wanted $295 to take off the old unit and they would not install the new compressor until we agreed to pay them. What a rip off.

We will not be renewing our contact with American Home Shield. Everytime we have called AHS, we have had weeks of hassle to get anything fixed from water heater, dishwasher, air conditioner or microwave. Don't be fooled by them. Don't give them a dime of your money. They will get no more from us.

I am in the second year of the policies purchased. The HVAC operating system does not perform properly, and is in need of replacement. Service representatives decided the current system is undersized. AHS refuses to stand behind their warranty and to replace the system. There was never any mention of exclusions for coverage in this regard. The misrepresentation has caused an impasse.

My suggested solution, which relieves them of their ethical obligation, was to refund the premium. This was done early to mid-June with promises of a response at that time. To date, there has been no follow-up from the company. Communications with them is difficult; at best a response to an e-mail will take several weeks (if at all ), and wait times on the telephone are in excess of 30 minutes.

Run away from this company! I signed up with AHS (American Home Shield) through an advertisement in my Citibank mortgage monthly bill. Big mistake! They promptly take my monthly payment, but kept me waiting 20-30 minutes every time I call them. They do not work with reputable contractors - only con artists who wouldn't get work any other way!

They sent A to Z Plumbing to replace my water heater in Sarasota, Florida (A to Z Plumbing has branches throughout the state). Their plumber said he needed all kinds of additional work for another $600, to bring the installation up to the code, which AHS doesn't cover. I said skip it; I called two reputable and local plumbers, who couldn't fathom what A to Z Plumbing was referring to. This is a new house, and wouldn't have passed inspection if not up to current code. Save your money every month - don't throw it away on AHS ** and the crooked contractors they do business with!

Dealing with AHS is like dealing with the worst federal bureaucracy to get anything done. And don't count it getting done unless you're prepared to be treated like a defendant in a murder case. I've had this service for six years and the few times I've needed it has been a nightmare. I'm dropping it.

I have a 9 year old home and a Home Warranty with American Home Shield (AHS). My garage door stopped working so I called AHS. The garage door was covered under my warranty so AHS dispatched a work order to one of thier vendors about 80 miles from my home. Could not understand why they did not call some of the vendors anywhere from 5 to 20 miles from my home. Now I know why. AHS sent this "Jake Legged" vendor that did nothing but say my garage door was too heavy and the sprockett that pulls the chain broke due to the door being too heavy. Now AHS will not pay this claim because this idiot has them believing I need a new door, although this door has worked very well for 9 years since it was installed .

AHS is a total rip off and has vendors that cannot succeed on thier own and must be on AHS payroll. Then AHS says they can get a second opinion vendor to come out BUT they cannot find one. In lesst than 10 minutes I found a AHS vendor in Tyler Tx. much much closer than the original one and would be happy to come out and check out my garage door. AHS said they did not recognize him and on 3-way call this vendor explained to AHS (gave work order numbers,etc.) that he had done work for AHS at least 30-40 times this year alone well within my service area. AHS simply refused to repair my garage door and refused to use a local AHS vendor to give the second opinion. If you need a home warranty and use AHS....bend over now!!! I think it is in thier training to refuse any and all claims.

Also, good luck at getting through to AHS, the normal waiting or on hold time is 20 - 30 minutes before you get to talk with a human and then it's like you stepped in thier ceral because when you finally do talk with a human they act mad and you can kiss any chance of getting anything out of this home warranty goodbye...If you someone trys to sell you a home warranty from AHS, turn the other way and run like ;your tail end was on fire. If they are on the phone, look at the number (remember it) and if they call back.....Don't answer it.

AHS sent Artic Air to do service on my A/C. After 3 claims opened for services on my A/C that never cooled after the services. I complained to AHS about Arctic Air not doing a good service. It came down to now needing a new unit. I told AHS that I don't want to deal with Arctic Air cause they are crooks and I believe they are justing making it upand that a second opinion should be done. AHS still went with Arctic Air decision. And now I have to come down with $ out of my pocket to install the new unit.

This is about your customer server and use of service providers. I am very displeased with the last problem that incurred at my house with my Air System. I do understand that the problem occurred during a holiday; and that was the reason for the service person coming out later. After the service person came and hot-wired my unit to get it running and called-in the part to your company, the unit stopped running again Tuesday night. I then received a call from AHS two days later, explaining to me that this problem could not be fixed under the warranty because of a drain problem. I don't know how a service person could make this call in less than 8 minutes and determine these needs. I then explained to the service person and then to the AHS person that there had never been a drain in this house besides the sunk pump behind the unit. I don't know what the State Code is but there has never been any type of drain in this house; and it has always worked well. The computer boards have been replaced on this unit several times.

It would be nice if the person at AHS would have just taken a second to listen to what the customer was saying, without being nice, nasty or rude. This is the 2nd time I have not been covered under the warranty. It seems a little strange to me. But for the rudeness, there is no excuse. The service people were very nice though, and are coming back to fix the unit on Thursday. I have been a customer of AHS for a very long time.

We just bought a home in Gig Harbor, Washington. We were given a flyer from our real estate agent for AHS. We just signed up with them; and our refrigerator stopped holding temperature, and the freezer was leaking water. I tried for over a week to get a service request. They claim to have 24/7 customer service. I requested service online, twice, and called 4 different times -- all times being on-hold for over 45 minutes and still, never talked to anyone. We never got one phone call or e-mail back. When I finally reached someone (because I hit the number for "new warranty sales" ), they had my updated e-mail address but said they didn't have my service request. I updated my e-mail address when I was requesting service. When I asked to speak to a supervisor, I was told they couldn't transfer me to anyone live -- zero for customer service. I finally got to the cancellation department and have requested for my contract to be cancelled, and my money refunded. I have to check now to see if my money has been refunded. This company has to be one of the worst.

In March 2011, at the end of the heating season, we noticed that our heating system does not work as it was supposed to. We had two problems. The first one was the loss of hot water in the shower (and washer) after several minutes; and the other problem was water baseboards in one room were hot and in another, cold (same heating zone). When the heater was firing the system, we could hear water running through the baseboards (like somebody pours water in an empty bucket; such noise never was present before), and that noise was getting louder each day. Eventually, we decided to turn off baseboard heating at all. Luckily for us, it was the last days of the cold weather. We have maintenance contract with Hollywood Oil Company (now it is Superior Plus Energy) for two years, and they tune, clean and check boiler every year; and we did not have any problems before. Because it was time for the boiler tune up, we decided to call the maintenance company first to figure out what's wrong; may be it was something that the maintenance contract covers.

On May 13th, 2011, a technician came out and we complained about the problems we had. The technician evaluated the oil boiler, and he found that the water pressure was down to 8 (it should be from 12 to 15). He said that the domestic coil gasket is leaking and causing the boiler to rust all around. The boiler itself needs to be replaced because it is not possible to get the coil out of the boiler; it got so rusted. Before he left, he added water into the system, raising the water pressure to 12. After that, we decided to call our home warranty -- this is the case when we needed it. According to our contract, the oil boiler is under coverage; and if it needs to be replaced, AHS will pay $1500 for the new appliance. On May 17, we called American Home Shield and explained the problem. They sent out technician from Anytime Air Conditioning Inc. (HVAC) on May 20th. He came out and said that he does not do oil boilers, only air-forced furnaces. We had to pay him service fee of $60 anyways.

We called AHS one more time and were told that they will send another company; and we will not have to pay call fee because it was their fault -- they sent the wrong guy. In a couple of days, we got call from Comfort Air Control and set up an appointment for May 25th. When technician came, we explained the problem, and he looked at the heater and asked if we have well or city water. Do we have water softening system? And he kept asking that question several times. Nobody in our neighborhood has water softener; we have city water. He told us that we need a water auto-feeder and an air eliminator scoop to keep the pressure up to where it should be; he pointed out that we have asbestos insulation in the boiler. He wrote down his conclusions and said that his company will discuss with AHS what will be covered. His statement is enclosed. Because writing is so bad and hardly can be read, we included "translation". Regarding his note in the follow-up section, "Pictures were taken by homeowner."-- that's a lie. We did not take any pictures of the boiler ourselves; he complained that his batteries in the camera were dead and we offered him new batteries.

The next day, May 26th, we got phone call from AHS saying that our claim has been denied because we have hard water and no water softener. When we asked on what ground they made that decision, we were told that it was based on the report they got from the service company. We asked for them to send us a copy of what they have because our report does not say anything about hard water. The AHS representative said that they do not have it; and we have to request it from the service provider. If we do not agree with the decision, we can call the dispute department. From that moment, we began to write down all our phone calls and conversations in order not to forget what was said and what was done. Before calling dispute department, we decided to call Comfort Air Control and get their report they have sent.

We called the technician through cell phone to figure out what report was sent. He told us he does not know anything, and to talk to his boss, Simon. We called their office right away -- it was closed, no answer. Next day, we called dispute department of AHS to request an official denial letter (came on June 3rd). The letter stated that because of sediments in the coil, claim has been denied, referring to the chapter G, paragraph 8 of the limitations of liabilities of the contract: "8. AHS is not responsible or liable for repair of conditions or replacement caused by chemical or sedimentary build up, misuse or abuse, failure to clean or maintain, missing parts, structural changes, fire, freezing, electrical failure or surge, water damage, lightning, mud, earthquake, soil movement, storms, accidents, pet damage, pest damage, acts of God, or failure due to excessive or inadequate water pressure".

There was no address or any word about how we could appeal to their decision, and nothing was said about that in the contract or on their website. On May 31st, we called Comfort Air Control. The dispatcher, Felix, told us that he does not know anything; we have to talk to his boss, Simon; but he is not here because he has an emergency. His mother is in the hospital, but he will tell him that we called. We did not get any calls back from them and we called again on June 3rd to know what's going on. Nobody was there so we left a message on the answering machine, requesting a full report to be sent to us. In addition, an e-mail message was sent to their e-mail address that we got from AHS. We did not get a call back from Comfort Air Control. We called them one more time on June 8th, and eventually we were able to talk to Simon. He told us that he does not remember what he sent to AHS; probably, the same report that the technician gave us, but he will look and will call or e-mail back. And he never did.

Because we felt cheated, and after reading AHS's reviews on the internet (**), we wish we saw them before we signed the contract. We decided to get an independent company that does not work for AHS to evaluate our boiler. On June 8th, Kenderdine's came out; their statement is enclosed. We were told that there is no asbestos insulation in the heater; the manufacturer used fiberglass insulation and the white powder around the domestic hot water coil is residue from leaking water around the coil. Their recommendation was to replace the heater -- the coil cannot be taken out without breakage; and if we decide to add a water feeder and air scoop to keep water pressure in order, it could widen the crack in the coil and water will flood the basement, eventually.

After boiler evaluation, we called AHS one more time to see how we could appeal to their denial. We were told that we do not have any options and AHS will stand behind this decision. The only thing they can do is, as a courtesy, is allow us to get a second opinion (no outsiders) from the company that works for them, and pay the service fee. And that we have only 48 hours to decide if we want to proceed with that. Remembering the reviews on the internet, we decided that it's just waste of money; we will get the same report in AHS's favor. On June 10th, we called Comfort Air Control again, and dispatcher Felix answered. We were told that Simon was not there for he had an emergency -- his mother needs to be at the doctor's office. He will be back in the afternoon and will call back. We never got call back from Comfort Air Control.

We called twice on June 15th, and nobody answered. We left a message stating that we will write a complaint if they will not respond before Friday, June 17th. We still have not heard from them. AHS sent us an online satisfaction survey to fill, and we put everything in writing in the comments section, and added that we do not have any choice but to file the complaint with BBB and the attorney general. We thought, may be after that, AHS will call us to discuss our dissatisfaction, but the only thing we received was an invoice to pay Comfort Air Control a $60 service fee. It was June 27th. We called AHS to complain. After 20 minutes of waiting on the line, we were told to disregard that invoice. We hope that they will not send same invoice next month.

We do not agree with the AHS decision to deny our claim. AHS and Comfort Air Control refused to give us the actual report on which basis the denial was made. AHS's claims about covering old appliances are misleading and untrue; and they breach contract. When they sell their contract, they know from the beginning that the heater will not be covered, because every heater has more or less sediment build-up, depending on its age. From our side, we comply with the contract -- we pay all premiums in time, and maintain the heater in good working condition, including cleaning and tuning it up every year. We feel that we are entitled to the coverage; in this case, it is $1500 for the boiler replacement.

American Home Shield is the absolute worst! I don't know where to begin! It has taken 5 weeks for them to repair my fridge. Over the course of that time I called many times and was told at least 4 different reasons why my repair was not completed. It took four visits from three techs of two different repair companies to finally get it done!

In the past I had my dishwasher repaired and when that didn't go smooth I didn't think it was because of AHS but now I see that it is how they operate. I've read some of the posts here and experienced all of the things described about AHS and I can tell you for certain that they are all true. I am now going to end my contract with them. I would suggest that you do the same.

Called about my A/C not working on Friday. Saturday afternoon the repair company came out and said the compressor was bad and AHS had to approve the repair. Being that it was saturday and a holiday weekend i was told the process couldnt get started until Tuesday. So my family went five days in 105 plus degree heat with the night temperature coolong to a soothing 95 (typical July in Bakersfield) tuesday rolls around and i was able to call AHS. After being on hold for 45 minutes waiting to speak to someone, i was told that my claim was being "expedited" and it will only take FIVE more days to get the claim processed.

My Mom's air conditioner went out. She has been paying $400 plus for 5 years to American Home Shield (AHS) for a Home Warranty Contract. She uses Air Choice for air conditioning maintenance and repair. Air Choice, 817-581-4725, said that they work with or are contracted by AHS. When contacting AHS, they said that they do not have a relationship with Air Choice. Air Choice called AHS to determine the mix up and was told that AHS does not have a relationship with Air Choice - a surprise to Air Choice who also said that they have worked with them for 10 years.

There was 45 minutes of hold time for each call.

Chronological Series of Events

I signed an exclusive listing contract to sell my home with Coldwell Banker Real Estate in July 2010. It was strongly suggested that I incorporate a Coldwell Banker Home Protection Plan into the marketing strategy to sell my home. On August 12, 2010, I signed a contract for my Coldwell Banker Home Protection Plan that would be administered by American Home Shield (a/k/a AHS). On June 01, 2011, I called AHS and thus starts my nightmare.

I requested emergency air conditioning service as I noticed my a/c unit was seizing up and knew this could cause water problems. The AHS phone person stated that AHS will only take emergency requests if is a matter of health. I stated it was a matter of health as I was concerned about mold growth if the a/c unit leaked. The AHS phone rep advised me that I would then be contacted shortly by a service technician. AHS contacted me by email to assign Kenneth Buggay Mechanical to service my a/c unit. This email from AHS did state that I could expect to hear from this contractor during normal business hours to schedule a mutually agreeable appointment time (copy of this email available for inspection)..As AHS provided the phone number for the contractor, I decided to call to reiterate the emergency service call. When I called Kenneth Buggay Mechanical, I was informed that I could not have emergency service as Kenneth Buggay Mechanical had only one (1) employee. I now knew that I had been duped by the AHS phone representative.

First Misrepresentation was deceiving me by allowing me to believe I would be receiving emergency air conditioning service.

Kenneth Buggay Mechanical did not arrive until 4:30 pm the following day on June 02, 2011 over 30 hours from the time I placed my call to AHS for emergency service. Although the a/c had been turned off in the 95 degree heat, the water from the a/c leaked and totally buckled my new hardwood engineered flooring.

The technician spent a total of forty (40) minutes at my home looking (and I mean simply looking as there was no taking the a/c unit apart to inspect) and he also took three (3) phone calls during the time he was checking my a/c unit. The conclusion the technician came to was my a/c unit needed an evaporator coil. The technician then stated that he did not have an evaporator coil and would need to reschedule an appointment for the following week. The outside air temperature was between 95 to 96 degrees making it now impossible to stay in the house. For the record, this technician did not check the outside part of the a/c unit and did not respond to answering questions asked of him regarding the a/c unit. At this point, I was so upset that I was not sure what to do. After the technician left, I decided to call Kenneth Buggay Mechanical to ask a few questions that needed answers. I called Kenneth Buggay Mechanical speaking to someone named Ed and requested to speak with Ken, the a/c technician. I was informed that I could not speak with the a/c technician although this same a/c technician took three (3) separate outside calls while at my home inspecting my a/c unit. The man on the phone who stated his name was Ed, stated he would answer my questions. I asked him how could he answer my questions when he did not inspect the a/c unit? The AHS subcontractor from Kenneth Buggay Mechanical hung the phone up in my ear when I persisted that I wanted to speak with the a/c technician. It was now after 6:00 pm and another day was lost.

Within the hour, I received an email stating that another AHS subcontractor, Service Solutions was assigned to my case (copy of this email available for inspection).While speaking with Service Solutions and AHS , I pulled up their record with the Better Business Bureau and learned that Service Solutions had three (3) complaints with the Better Business Bureau and I did not deem this acceptable. Additionally, this meant the process with the a/c unit needed to start over at my inconvenience.

Second Misrepresentation AHS subcontractor Kenneth Buggay Mechanical's technician not completing checking my a/c unit and stating my a/c unit only needed an evaporator coil.

On June 03, 2011, I hired a reputable air conditioning contractor that arrived at my home within than 2 hours of my initial call to them at 8:30 am. This a/c contractor spent over two (2) hours inspecting my a/c system and explained each procedure to me as well as encouraged questions. He proved to me that my a/c unit was beyond repair and needed to be replaced as there were several proven leaks in the outside part of the unit and parts were no longer available for the type of a/c unit I had. He also informed me that replacing the evaporator coil would only be a temporary fix and I would continue to have a/c problems. This company was One Hour Heating & Air, a subsidiary of Mr.Sparky, a well-respected company in several states. The a/c unit was changed out (copy of invoices available for inspection).

For the record, I contacted my broker with Coldwell Banker on June 01, 2011 when I realized that I had been duped by AHS. My Real Estate Broker attempted to contact by telephone and by email Rhonda **, the local Account Executive for AHS but she refused to contact me even when my Real Estate Broker asked her to do so in writing several times. In fact, Rhonda lied to my Broker by stating she would contact me but never did. I emailed and left voice mails for Ms. ** on June 03 and June 04, 2011 but it was to no avail. (Copies of all emails available for inspection).

Third Misrepresentation An AHS employee, Rhonda ** mislead my real estate broker as well as myself that she would contact me regarding the complaints I had with AHS employees (copy of an email from Rhonda ** stating she would contact me is available for inspection).

On June 06, 2011, I contacted the manager of the Coldwell Banker office, Pat Nelson. Ms. Nelson informed me that Jeff ** from AHS would be calling me to resolve my problem. Mr.** did call me that day and identified himself as a vice president at AHS but he stated that he was driving to Birmingham and he would call me back before the end of the day. Mr. ** never called back as promised.

Fourth Misrepresentation to deceive me by stating that I could expect to be contacted by the end of the day.

As Jeff ** proved to be useless, I decided to call the insurance company who held the surety bond for AHS, Liberty Mutual. This information is found under Letter "L"- Miscellaneous in the AHS contract and states as follows:

"Georgia residents only: THIS IS NOT A CONTRACT OF INSURANCE, however, the performance of the Contract is guaranteed by a surety bond written by Liberty Mutual, a surety insurer that is authorized to transact surety insurance in the state of Georgia. If AHS fails to pay any valid claim within sixty (60) days after proof of loss has been filed, you are entitled under Georgia law to make such claim directly to Liberty Mutual at 1524 Hwy. 30, E Carroll, Ia. 51401 or you may contact **."

I called (712) 794-1001 and was unable to speak with anyone and left a message. Within a few hours, my phone call was returned and the person on the phone identified herself as Beau **. I then proceed to describe what had happened and asked what could be done to resolve the matter. I stated that I had spoken with Jeff **, a vice president with AHS and Ms. ** asked who Mr. ** was as she had never heard of anyone by that name with AHS. It was at this point, my suspicion began to heighten. Ms ** advised that I would need to speak to AHS and that Liberty Mutual could not assist me.

Fifth Misrepresentation Beau ** blatantly lied to me when she stated that she did not know Jeff ** as both Ms. ** and Mr. ** are employees of AHS.

On June 07, 2011, I again contacted Pat Nelson with Coldwell Banker. Ms. Nelson stated she would get with the Atlanta Regional President of Coldwell Banker, Charlotte **. I informed Ms.Nelson that I was unable to get anywhere with Jeff ** of AHS.

The following day on June 08, 2011 when I did not hear from Charlotte **, I called her office and spoke with her assistant Michele advising that I suspected fraud was being perpetrated upon me by AHS. Ms. ** returned my call at 12:15 pm by leaving me a voice mail stating I was to call the president of AHS at** or his cell at **. At 2:05 pm that same day, I placed a call to 866 305 0259 X2101.The phone was answered by Beau **. This was the same person who answered the phone for Liberty Mutual. I did not identify myself and requested to speak with David Crawford, president of AHS. Ms. ** stated, he does not speak to customers. Ms. ** then asked if she could assist and I stated that she could not assist me as she was not the individual that I was instructed to contact. It was now clearly evident I was being defrauded by the employees of AHS.

Next at 2:08 pm, I called the cell phone number of ** also left on the same voice mail from Charlotte ** of Coldwell Banker as a number at which I could reach the President of AHS. When the phone was answered I asked if this was Mr. Crawford of American Home Shield and was advised that I had the right number but not the correct person. I reiterated the phone number once again to be sure and again was told the number I dialed was not for the person I was calling. I did ask the individual that answered the cell phone if he was with American Home Shield and he replied he was not.

At 5:09 pm on June 08, 2011, I received a phone call from telephone number ** and the individual identifying himself as Jeff ** from AHS leaves a message. Kindly note,** is the same phone number that I called earlier in the afternoon where I was informed this was not the correct person or company. I then advised Charlotte ** of Coldwell Banker via email that I was not amused by her form of deception and relayed to her that I was surprised that someone in her position would stoop this low.

On June 08, when I checked my email in the evening, I had received an email from Jeff ** indicating that I was to contact "Beau **,**. Beau works for the Presidents line and will be your contact person". (copy of this email is available for inspection)

Sixth Misrepresentation was defrauding me be giving me bogus phone numbers

On June 09, 2011, I directed an email to Jim R. Gillespie, the CEO of Coldwell Banker Real Estate in Parsippany. New Jersey. I was then contacted by Steve **, an Executive Assistant at Coldwell Banker in Parsippany, New Jersey who then referred me to Mitch **, the Senior Vice President-General Counsel for Coldwell Banker in Weston, Florida. According to Mr. ** email to me on June 10, 2011:

"My office is reviewing the matter and we will respond in some manner before the end of the day".

Needless to say, Mr. ** did not get back to me as promised and I contacted him and Mr. ** stated he would not get back to me before Monday, June 13, 2011 indicating he wanted to be fair to everyone.

When Mr. ** did get back to me on June 13, 2011, via email, he was less than fair in his assessment claiming that Coldwell Banker had no responsibility to me. I attempted to contact Mr. ** to ask why he distorted the entire scenario and he would not respond to me. I had to contact the Florida Bar in Tallahassee, Florida when Mr. ** refused to reply to my emails. It was only after the Florida Bar contacted Mr.** that he responded to me in a very nasty tone on June 16, 2011.(emails are available for inspection).

On June 13, 2011, I received an email from Beau ** stating the following:

"I would like to know if you had your own company out to repair the evap coil. I would like to review the invoice for possible reimbursement"..

Thank you

Beau **

American Home Shield

Executive Relations

P.O. Box 748

Carroll, Iowa 51401

Phone 866-305-0259 ext.2101 (this is the same phone number I was given for David Crawford CEO of AHS)

Fax 901 597-0269 (isn't 901 a phone exchange for Memphis, Tennessee)?

I have used American Home Shield for approximately 15 years and consumers should know what they are getting - which is not a home warranty. Basically, it is a subsidized service called warranty in which the service company is going to try and scam you into paying more, upgrading, and telling you it is not covered, etc. It is like the "free" brake check at your local dealer. They are going to find something expensive to fix.

Too much time. I had an AC go out, and had the company mentioned do an assessment. It's almost 14 days past and we are still waiting and suffering in the heat. AHS would only pay for replacing the compressor section. When we found out the whole outside unit needed to be replaced, they delayed the authorization. I bought the house, built in '93 with AHS coverage. I thought I would renew based on age, but will not. I highly recommend that nobody else purchase their product. They are in to the bottom line and not the customer - cheapest "solution" first and not what is right. It's all around a bad deal. Also, the wait to get anybody on the line to talk is unacceptable.

We have standing double door refrigerator in our kitchen. It started having issues of over cooling on the regular refrigerator side around 6-8 months ago and all our vegetables, tofu and other eatables started freezing . So we called American Homeshield as it is covered under our Home warranty. Ever since then they have sent 3-4 separate repair companies to our place over all these months and all most all of them except the last company made multiple trips to our house and changed multiple parts in the refrigerator. But the problem is not resolved and even as of today we are facing the problem of uneven cooling on both sides.

In fact now the problem has aggravated as the refrigerator is not able to maintain set temperature on both deep freeze and regular refrigerator side. On the deep freeze side it keeps on fluctuating between +8 to -5 even though we keep on setting it at 0 and on the refrigerator side it hovers between +33 to +43 in spite of setting it at +37. We have made several calls to AHS to explain them gravity of the situation as we are vegetarians and all of our food items including veggies, fruits, tofu , milk etc on refrigerator side and ice creams, frozen entries etc on the deep freeze side are getting bad every other day and we are forced to throw them away and at times even go hungry as we find out last minutes the food in refrigerator is no longer eatable due to temp. variations inside.

The hard part is every time we call AHS, we have to explain them from the beginning. Not sure if their CSR's have to record notes of the customer call conversation in their systems as none of them would be willing to read at the notes first and then talk to us meaningfully. Off late whenever we tried to escalate the call to supervisor some one would come on the line claiming to be supervisor and totally ignorant about the issue so we have to start giving them the background from the beginning. At the end of the conversation typically they would say they have to check with repair company and they will call us back. As if the repair companies are not required to send them report after the visit and they can not read the notes of repair company in their system. As any one would expect, of course there would not be any call back from any one so we have to call up again, talk to CSR and or Supervisor again and needless to say these are totally new and ignorant of our issue, so we have to go over the saga once again. We are promised once again that some one will call up or their relationship group will get in touch with us. But nothing happens.

Oh well this has been going on now for more than six months and by now seems they have realized that no one has been able to repair or fix the problem so they will have to pay us to buy the new refrigerator since it is not repairable. Obviously they do not want to spend big money on reimbursing us for new refrigerator which they are required to do by our contract so they have very conveniently decided to hang us dry in spite of the fact that we were loyal customers to them since last five years and paid all the premiums on time. My contract has fallen due for renewal on 21st June and I have purposely not renewed the contract with them as did not want my money to go down the drain with company like AHS

After paying for a home warranty for eight years without receiving much more than a garbage disposal, when something really important breaks-down, AHS would rather two senior citizens go without an oven for 6 weeks while they rebuild a broken part than put in another single wall oven valued at about $700. It is my wife's and my opinion that AHS is a waste of money and I highly recommend not using their service.

This past week has been extremely stressful week due to problems with American Home Shield home warranty.

I noticed a leak in my hot water heater on Sunday night. I also had a dripping faucet in the main bathroom which started on Friday June 10. 2011 . I immediately got online to request service for the hot water heater and the faucet. Tuesday Absolute Plumbing sent out Joe (**) who told me I needed to replace the hot water heater but needed over $500.00 in upgrades due to code requirements (see attached invoice dtd. 6/14/2011). He then attempted to stop my tub & shower faucet from dripping. After about 45min to an hour he explained he needed tools/part/equipment he did not have to try and stop the leak. Now the drip is a full out constant leak and as it turned out he could not come back out until Thursday. When Joe left the faucet was leaking approximately a gallon of water every 3 hours.

During the morning I had to close the bathtub drain, dip the water out in bucket carry it to the other bathrooms to flush toilet, to the kitchen to wash dishes and anything else we could do with the water such as water the lawn (which I never do), wash our hands etc., I also turned the water supply off completely at night. When I called American Home to request someone come back on Wednesday, I spoke to a supervisor Jennifer (?) she attempted to call Absolute Plumbing she left a message and promised to call me back (still have not heard from her). I trust my phone calls were recorded and documented. Finally Thursday morning Joe comes back out only to tell me the faucet must be replaced but I would need to make access because the faucet was behind tile. I said no problem order the part and I would have a neighbor cut the tile. THIS GUY TELLS ME I WOULD HAVE TO CALL THE OFFCE AND MAKE ANOTHER APPOINTMENT AND PREPARES TO LEAVE, in the meant time my faucet is leaking constantly. Mind you a technician from Absolute Plumbing cut the tile for another problem in December but I had to replace the tile. I called Absolute Plumbing explained everything making it crystal clear I did not want Joe back at my home to complete the work.

About an hour later I receive a call from Derek, telling me there is a code requirement and American Home Shields would cash me out. He did not know what the cash out amount would be, it would take between 7 & 21 days for me to receive a check ( I really hope my calls were recorded). It became clear to me I needed to do something because it was Thursday with the weekend a day away. I have a faucet leaking a gallon of water every 3 hours and cannot turn the water supply off over the weekend. Therefore I purchased a new faucet at 5:30pm (see attached receipt) and had a friend installed it to stop the leak. Avoided doing this before not to violate my warranty contract.

I cannot even begin to articulate the nightmare of not having a hot water heater. Thursday at 3:05 PM I received a call from ** a message was left to call the options specialist at (888)275-4965. I tried to call back at 3:08PM only to get a recording the office was closed office hours were 8am to 5pm central and to call back. I am central time, I use a cell phone I can verify every call.

This morning at 8am sharp I spoke to Karen ** at **. Now I'm being told I have to send in invoiced and be reimbursed for the repairs. I have gotten several bids for the hot water heater and the replacement of the faucet. The lowest bid I got the hot water heater was $1,050.00 and for the faucet $450.00. I was told American Home Shield would reimburse me $413.87 for the purchase and installation of the hot water heater. You cannot even purchase a hot water heater for that amount, let alone install it or I could use Absolute Plumbing and pay them more for upgrades than American Home Shield would reimburse me if I have another plumber install the hot water heater.

I could go on I have made at least 10 phone call to American Home Shield I am flabbergasted to find out there is no provision for emergencies like these. I purchased this warranty for situation like these. Like most Americans living check to check this warranty was my safety net for the unexpected. My hope is one of the news organizations I am copying in this e-mail will contact me, allow to talk about this night mare to prevent others from such poor service and being basically ripped off. I have used American Home Shield since 1998, I will also let my mortgage company Bank of America know about this service.

The stress I am experiencing has led to sleepless nights and a very elevated blood pressure.

My hot water heater burst last night. It was installed brand new prior to my purchase of the home 10 years ago. American Home Shied sent out a contractor the next day. He examined the water heater and said it was broken now he has to find out what AHS will cover. He waited in his van for an hour then returned to drop the bomb on me. Even though I have faithfully paid for this warranty for 10 years, I was told AHS will not cover the heater because it was not installed according to spec. WTF! I'm left with a $1,800.00 estimate and no hot water for my family. Thanks for nothing AHS!

i report a leak with the upstairs shower on 6/9/2011 ,8-45am ,they send me a tech,from the plumber company,he destroyed my computer room ceiling down below the shower ,,without repairing any thing he charged me $60.00 &,misleading me by saying that another company will come for the repair, instead two persons came about two hours later to tell me to repair the ceiling he destroyed will coast me $1,000.00.,this is the end of the service.

i still waiting for the repair of every thing had been demolished by the ahs home warranty company and their rep,from their plumber company,the leak destroyed my $1,200.00computer,the asbestos all over the walls making my kids very ill&me and my wife very sick,i reserve the right to sue the company for our sickness,damage and misleading me by the ahs company.i give the ahs 24 hours to correct every thing and pay for all the damages,before i seek a help from legal advice.fatiha azer 10.27pm 06/12/2011

I bought a home in June of 2010. The home came with one year of a Home Protection Plan, American Home Shield. In late May 2011, water began leaking through my ceiling because the A/C system got backed up. I called a plumber to fix the problem and then I remembered I had the Home Protection Plan. I contacted American Home Shield who refused to cover the repairs.

They said the year had already expired. I was able to present proof that the A/C system broke and caused damage to my home during the year that was covered. American Home Shield chose what was financially best for them and not what was ethically right. American Home Shield does not put customers first. They put themselves first.

Just arrived back in the US from a 6 year tour in Japan. I have rental property and was told by the Mgmt Co that they called American Home Shield to request repair on an Air conditioner but the policy was canceled by CHASE MTG. I called a minimum of 6 times and got the run around each time, was fed misinformation and told I would receive a call back several times, but was never contacted.

Fighting thru to the customer service line again and again only to speak to ANOTHER rep with no clue having to review the file again and again took HOURS of my time on the phone with absolutely nothing accomplished on my behalf. I called AHS and was told Chase DID NOT PAY the warranty for at least 6 months and then canceled the warranty for non payment. Payments were made on time every month and I continued to receive Chase statements showing the warranty was being paid out of Escrow.

I kept asking them where is the money called back continually, got them in a 3 way conversation with AHS and when I requested AHS to audit the account and send me a copy the next week I get a 'refund' check in the mail from chase. All I wanted was chase to send the money to AHS as agreed and supposedly has been done since 2000. Suddenly Chase tells me their policy is not to pay 'optional products'. Hello it was part of the mortgage agreement! At the least these people miss managed escrow funds for at least a year. Makes you wonder what other underhanded stuff is going on. Class action and audit Chase Mortgage. Somebody needs to turn over the rock for the consumer. They think Im going to cash their refund check and solve their problem. I'm not until I find out exactly what has been paid or not paid to AHS.

AC was not cooling, so I called AHS to send out a technician. A technician from Buchanan Air showed up and no more than 10 minutes after he showed up he wanted me to sign his ticket. I asked what he did; he said that he replaced a valve stem and refilled it with freon. I asked couldn't there be more he could do to ensure that the issue was fixed for sure. He said that I could pay $300.00 for a leak test. I told him I was not paying $300 for a leak test. He then left and I called AHS and informed them of the poor service.

A week later the AC is not cooling the house at all, so I called AHS again. They're telling me that they couldn't get a tech out till half a week later. I said, well I'm upgrading this to an emergency due to the fact that I have small kids in my house and it's well over 93 degrees. They send a tech out and he gets in the attic and finds leaks from the evaporator. So what do you know, it needs to be replaced. Now they want to charge me $300.00 for duct work to fit the new unit in. I found that kind of odd. So I asked for a cash-out option to find my own independent company to take care of this for me. It's now been 4 days and I've yet to get an amount from them as to how much I'll be getting. So I'm now going on my 3rd week with no AC. I am beyond frustrated with this company.

They did everything they could to make sure the AC repair was beyond "normal wear and tear" including waiting so the problem got worse and worse, so they didn't have to cover it. Try actually calling them and it will take you more than 30 minutes to get a live person - in order to find out the diagnosis! This is the worst company. Worst customer service. Be forewarned. I have without AC for more than 3 weeks in the Miami heat.

Our A/C went out four separate times--four separate technicians with four separate malfunctions and four solutions. This weekend, the system went out for the fourth time. I called AHS and explained that I am 72, had surgery four days prior, and suffered from serious respiratory problems which are exacerbated by heat and humidity. I was told today that the compressor had to be ordered through AHS' supplier and that it wouldn't be in for another week. Our house was 92F yesterday and the window unit only helps slightly since we have an open floor plan. We can't get into a motel, it's tourist season here and we have two big dogs. This feels so familiar--Managed Care For Houses. We take your money and give substandard service.

Contacted AHS, requested service. They sent out fairway plumbing and the entire ordeal was misdiagnosed the complaint was about the hot water tank, fairway quoted that it was the condensation lines being improperly installed. I, in return call out a heat and air company and was told this was not correct and the hot water tank was leaking in to places. I feel that I have just ripped off and this is not the first time a company by the of homeland plumbing had came out from AHS installed the hot water tank and charged me $830.00 to upgrade to Oklahoma standards. Today, I was told that it was not installed correctly and was not up to code this was also quoted to me by fairway plumbing.

I have AHS warranty. I placed a call for service on the AC system on 3/18/11. The company came on 3/21/11. One of the wires that connect to the compressor was burned. The tech put a pig tail on to reconnect the wire, stating the post was to burn to reattach. A week later, it had the same problem and I called AHS again. They re-sent the tech who did the same thing on a different wire. A week later, the same problem occurred. I called AHS again. The same tech came back and it still has wires burning off at the compressor. The AC tech (Buchanan Air from New Caney) stated that we must have bad power that is causing the problem. I called AHS back and they scheduled an electrical guy to come check.

He came and stated that the breakers were the wrong size. This is a 12-year-old house and everything has been fine since it was built per code. I had 2 other non AHS electrical companies check the problem and it has absolutely nothing to do with the power. I had ARS Houston come out. As soon as he opened the unit, he saw the pig tails and stated the compressor is failing and it would be $2600 for them to replace. I called AHS back and they are sending out a different company. They refused to allow me to select a reliable company, so I keep getting these independent companies. I have every expectation that they are told to do everything possible to not replace a high dollar item like the AC, even though it's clearly a problem. It's getting to the hot part of the year. If they will not approve the repair, then I will have to pay for it myself and file suit. They will only provide a PO Box for address so that is also a problem. They have no problem taking the yearly payments, but they do have a problem upholding the terms of the contract.

We had AHS for our home warranty program. After being in our home for approximately 3 months, the washing machine started leaking water into the floor. AHS sent a repair person out and he fixed it. About 3 weeks later, it did the same thing. So, I called AHS again and once again, the same person came. He did another patch. On the 3rd call, the repair man said I needed to buy a new machine. It is my understanding that AHS should be contacting me about a new washer. I called them and they said the repairman said nothing about replacing the machine. I discourage anyone from taking a policy with these folks. What a waste of hard-earned money! When we moved, I went with a different company and boy, they are good.

We were having washer and Dryer problems past one year. 3 or 4 months ago, AHS sent someone to repair our washer. He did some band-aid work, collected $60 and left. After washing a couple of time, the machine broke down again. On April 20 at 9:46 pm, I contacted AHS regarding our washer and dryer. Our repair work was not done or no response from AHS. They are not for service, but to collect money from customers. Their company misrepresent what they say.

I have a contract with American Home Shield Company to repair my appliances, including my furnace and air conditioning system, should I have a problem. I pay them $41.63/month and $60.00 month service fee when they contract someone to come out for a service call. On 5/8/11, I smelled gas in my home and called Atlanta Gas and Light Company to come out to check the gas to see if there was a problem. A representative from Atlanta Gas and Light Company came out and stated that his instruments showed a small gas leak in one of the furnaces. He left a part here and told us we needed to have it repaired.

I called AHS on 5/08/11 to report it and they contracted Eagle Heating and Air Company to come out. They came out and stated that they could not find anything so AHS refused to authorize the repair. I spoke with Greg ** and told him what the gas company found and recommended, however, he still refused to authorize the service. I asked him to fax me a statement in writing that he was not authorizing the service and he stated that he could not fax or email anything out to me. I then asked for a statement in writing (letter) and he stated that he would have the letter sent but could not give me the ETA of the letter. I found him very unprofessional and unhelpful. I had to pay the $60.00 service fee despite having the service not authorized. I want AHS to authorize the services as per contract.

We contacted AHS regarding our residence hot water heater, that was not working, on 5/2/11. AHS contacted Grace Plumbing Services in ** Chandler AZ 85225. GPS sent Todd to our residence on 5/3/11 and He re-lit the burner & indicated that the garage area was to air tight for gas combustion. The unit had been working for 6 yrs with no problems.

On Friday 5/6/11 the unit again had no flame & I tried to relight the unit myself but the thermocouple would not stay lit. I recontacted AHS & they indicated that no one could be available until the following Monday. I contacted GPS & Mike at that location also said that "No, hot water is not an emergency, just live with it" and they could not be available until the following Monday.

I would think that with all the 24-hour plumbing service companies in Phoenix that AHS could have someone available for us. AHS always states that their contract is written to be sure they will not be bothered with customer concerns, and that they will have someone available within 48 business hours. I asked to speak with a supervisor and was left on hold for 15+ minutes and never recontacted.

The week of December 6, 2010, I contacted AHS about my boiler. The boiler was not working and was not heating. American Home Shield (AHS) stated they would find someone to fix it. After a few days I phoned them back but they did not get back to me, and they stated they were having trouble finding someone in my area to fix boilers. Now in my area of Hunterdon County NJ, there are many heating and cooling companies, any who could have taken the call (I checked on this). I do not know where AHS gets their information.

At the end of the week of December 6th, I wrote a letter to AHS stating I was going on a vacation and that would be out for the week of December 13. I was concerned about my plants in the room where the boiler heats and that I could not be contacted the following week. Of course, I received three calls that week, after I told them I would not be home. In the third call, the man was rude, and the man seemed annoyed that I was not getting back to him.

When I got back from vacation, and got the message, I once again called American Home Shield. They stated that they were having a lot of trouble finding someone to service the boiler. I stated that I could just call someone to get it fixed, and bill AHS. They said that that would require an outside authorization, and they would look into that. Now we are in the last week of December. AHS wrote me an email stating they found a company to service the boiler. Subsequently, the company stated that we were out of their area, and could not do it.

American Home Shield then left me a message stating I had outside authorization. This is where someone from outside the AHS network comes in and looks at the problem. They then call AHS while they are at my house, and speak to them. AHS decides whether the issue is worthy of paying for. When I called back to confirm this, I was told, no, I could not do that. I was told that the vendor needed to be in their network. I found out later, from another AHS person that this was not the case either, and that I could have indeed gone to an outside vendor. The message here is that AHS personnel were giving me conflicting information. Therefore, it went back to waiting for a repairperson to be found.

We were now in January. It is getting very cold, and the plants in the room are dying. They are big, and cannot be brought into the house. I was finally contacted by an outside vendor who was contacted by AHS, and they stated they could do the job. They then said they were out of our range and could not do it. I contacted AHS and they conferred about the repair place, and were able to set me up with an appointment. This was the first helpful thing AHS had done up that point.

Two days before the repair crew was to come, a pipe in the water line, in the baseboard where the room in question was, burst. It took me talking on the phone from work to my wife for a shut off procedure, which turned off the water supply coming from the boiler. When the repair crew came 2 days later, they stated they could not fix the igniter on the boiler because when they fired it up, the water had to be turned on. As I stated above, a pipe burst in the water line, so the boiler and water supply could not be turned on together.

The caveat here is that AHS does not cover water lines associated with the repairs. However, it is AHS' negligence, misinformation, and lack of response in not finding me a repairperson for 1.5 months, which led to the delay, which led to the broken pipe. Subsequently, I am left with a repair, which I have to pay for. AHS stated that they gave me an option to go to an outside vendor at the end of December but the point they keep missing is that their own personnel told me that I could not do that, then, I could do that and to wait for a repair-person to call. Then, as I previously stated, they finally found a person after 1.5 months.

My renewal for AHS is in March. I am not going to renew. Their repair policies and response to issues are below par at best. American should be avoided at all costs. I am going to recommend to my friends, co-workers, post on Twitter and Facebook that AHS is not to be trusted, endorsed or used. This will not be slander, just a recommendation of not using them for lack of customer attention.

Where do I begin? This company was forced on me when I purchased a home. They went over all of my appliances and agreed to cover everything including my non ducted air conditioner. For 5 years I have had 7 issues. All stated below.

7. AHS said that it would automatically cancel if they don't have my credit card number but they do have it and they will renew without your permission. The will not put anything in writing. This is weird.

At this time they have the monopoly in this area just like eBay does in auctions but one day they will both be put in their place.

I was transferred to her as a specialist because the supervisors were in a meeting. The first lady I spoke with got nasty when I asked her to make an exception due to our history and the information about payment that I was able to give to her. She said that was beyond her limits. When I spoke with Deirdre after 8 minutes of waiting, she spoke to me like I was small branch of a large tree. She did make the exception in the end, but had a horrible attitude. I am an individual who deals with complaints all day as a maintenance coordinator and I never have to make someone feel small.

I very, very often compliment good service and if you have a way to check records, I have several times with your company done so. This is my first complaint. Maybe the best thing that can happen from this is you recognize when a compliment comes and how much that individual is appreciated by your customers. Thank you.

Called for service on Monday morning when we awoke to find the home refrigerator had stopped working. Very pleasant on the phone as well as very helpful. Said he was immediately sending the complaint to All Brands Appliance Service in our area. Told me to give them 15 minutes to get the work request and then call them for an appointment.

Called as requested and the lady who answered asked a tech when they could make an attempt at repair and I was told maybe by Wednesday afternoon. Meanwhile, a refrigerator/freezer full of food going to spoil and AHS could care less. They had farmed to problem off to another outfit who didn't give a damn either. The home warranty came with the house and will not be renewed. It is nothing but a cash cow muck like the casinos, lots of money in and nothing out.

We had 2 toilets with leaks. AHS sent a plumber from Greenway Home Services in Nashville, TN (615-365-7800) to repair each toilet. The repair consisted of replacing the mechanisms inside the toilet that operates the flush. The repair was completed and I paid a $60 service fee. 40 days later the toilets leaked again. AHS sent Greenway out who replaced a washer inside the tank that the device they installed last time sits on. I was charged $60 for a second service call.

I called AHS and told them the story and said that had the original repair to the exact same toilets been done adequately there would not have been a second leak. It was the same toilets and the same mechanism and the same washers and they should have all been replaced. AHS disagreed. They told me I was outside the 30-day window for a return call and despite my apparent logic and the clear facts, they took shelter behind their policy. Their rep ends discussion with a can-I-help-you-with-anything-else" statement. I thought, "Anything else?" You haven't helped me at all in the first place. So I have a bill now that I won't pay and I'll look to AHS competitors for any subsequent contracts on my properties. I have an outstanding bill for $60 which I won't be paying.

I have paid over $2000 for my policy. They have never covered any of my claims and just make me spend the money to fix it by myself and then charge $60 for sending someone over to check it out. The policy is written in a way so that they have a reason to deny every claim. They are more ruthless than bank rubbers.

This is about repeated pattern of behavior which constitutes fraud. In 12/09, AHS enhanced home warranty contract was purchased. I paid $488.00 in monthly debit installments of $40.67. In the beginning of April 2010 through October 2010, in excess of 15 service calls and four different "authorized service contractors" came to repair the covered air conditioning unit and it was never repaired properly. We remained without air-conditioning for the majority of the summer.

In June, I was told HMS was contracted to put in a "new" condenser coil. The work was not completed until June 9 and did not fix the problem. In fact, a "new" coil was not replaced but rebuilt. On June 12, Meyers Air Conditioning and Heating LLC, an "authorized service contractor", was sent to repair the unit. They determined the unit needed a new evaporator coil. With that I received a call from an AHS representative indicating $650.00 worth of "code upgrades". A float switch, duct work, and auxiliary drain pan were needed to be done that were not covered by the warranty. They would not provide a second opinion and only offered a "cash out" and hire someone myself.

The cash out did not cover the cost of the repairs. I continued to indicate that code upgrades were not necessary to install the evaporator coil. In fact, Meyers never did the "upgrade work". And what they did do did not repair the air conditioning unit. AHS is well aware of the "out of contract" quotes given by their "authorized service contractors" and creates the situation which allows both of them to perpetrate this fraud.

If the work had not been called "code upgrades and duct work", the repairs would have been covered under the contract. The authorized contractors are well aware how to manipulate the system set in place by AHS and create costs to the consumer which directly benefits them. This scam was then run a second time when Cahaba Contractors ordered a new condenser and refused to install it until I paid a disposal fee of $150.00. Again, there's a fee outside the contract. The unit was not properly repaired. And another "authorized service agent", Valiant, came out and replaced a part that Cahaba had incorrectly installed. I had to pay a $60.00 service fee.

The air conditioning unit again failed and Valiant returned. This time the problem was the "duct work". I was told that AHS should never have paid for anything because the wrong duct work is installed in the house. He wanted to charge me $750.00. AHS then took the position that this work fell outside the contract and they were not obligated to repair the unit pursuant to the warranty. This is the same scam new players perpetrated by AHS and its authorized service contractors.

I filed complaints with the AL Attorney General's office and the heating and air conditioning licensing board. I finally hired a reputable company, which repaired the unit and had to redo the work of Meyers. I paid out of pocket $656.00. AHS continued to say they were not liable but to "settle the matter". They would reimburse me $741.12 representing the cost of repairs, return of the service fee, and the balance of contract fee of $25.12 less an administration fee.

I demanded the return of the cost of the contract and to cancel the last month of service with them. It has been their position that I am not entitled to a refund pursuant to their contract, even though AHS breached the contract, did not provide the services, and continues in a pattern of behavior which defrauds the consumer. It is a numbers game. They pay off the complainers but still get to keep the premiums.

My air conditioner was not working and the service man came two times and said that the unit is old and need to be cleaned. He charged me $120 in two visits and said that he will order the parts, and he never showed up; until now, no call and no show. I have missed three days of work. Nothing has still happen. This ** company are ganged up with these local people and they have not repaired anybody anything. I am ready to take them to the court.

I purchased a home with an AHS home warranty on 9/30/10 (contract #**). On 10/7/10, the hot water heater stopped working (the flame had gone out and would not re-ignite). By chance, I had a licensed plumber installing a water line for my refrigerator that day. He tried to light the flame, but it would not light. He examined the unit and said the inside of the unit was corroded and leaking internally and thus, the unit's flame was extinguished and would not re-ignite. I called AHS on 10/7/10 to have the unit repaired or replaced. Abbey Plumbing came to my home on 10/7/10 to examine the unit. I believe the repair man's name was Dan, who wasn't in a good mood. He was actually handling a personal call, most of the time he was at my home, arguing with someone on his cell phone. He thought the issue was caused by water damage/flooding after seeing some staining at the bottom of the basement walls (I've been in the house for almost 2 months, and the walls always look that way).

Plus, the unit was working when I took ownership on 9/30/2010 and the basement did not flood while I've been in the house. Additionally, the Seller's Disclosure stated that there has not been flooding/water accumulation in the basement in the past. AHS called me a few hours later to say the repair was not covered due to water damage, and it would cost me +$500 just to replace the igniter and it would be another week until the part would arrive and he can schedule my repair.

I informed the agent that another plumber had a different diagnose and she said I could pay another $60 service fee to have another AHS plumber assess the issue a couple days later. Or, I could dispute the assessment, which would take several days and I would be without hot water for a couple more weeks during this review process. She also said, I could have it fixed, then dispute their claim afterwards. As a result, I called the other plumber for pricing and he said the +$500 cost was outrageous (and it wouldn't fix the real issue) and he could replace the entire unit for only $770 the next day.

Understandably, I used Attilio to replace my existing unit rather than have another one of AHS' plumbers rule in AHS favor. I sent a letter disputing AHS' assessment and got a response from Delphine on 12/1. She indicated that the first woman I spoke with on 10/7 should not have said that I could dispute after the fact. She said, they never give in to a dispute and once I declined their second plumber's assessment, I was out of luck (which was never communicated to me). My only course of action would be to hire an attorney to fight AHS. In short, this seems like a scam!

I got Home Warranty with American Home Shield. I took "Enhanced Plan" paying extra $144 (on top of $356 for regular insurance) so that it covers refrigerator and A/C. When my refrigerator stopped working, I filed a service request on Friday. Service person came on Tuesday at 2:00PM. I was at work and I had my wife stayed home to explain the problem to service person. I got a call around 2:30PM (while Service person still at my home) from AHS saying that they are not going to cover the issue because the back of refrigerator was dirty and it was not cleaned properly and that's why compressor went bad.

That AHS person told me that they cover it if it stopped working because of old age of the equipment. I told him that refrigerator is 10 years old already and it could have died because of that. Still they would not budge. This sounds like an excuse to not cover for the problem. I don't know who cleans the back of the refrigerator regularly though. We clean regularly front and sides every week, but not back of refrigerator though. I would not recommend AHS (American Home Shield) to anyone. I need to go buy a new replacement refrigerator which may cost me close to $1500.

Our microwave oven died. I contacted AHS for service call. The call was dispatched to Active Appliances in Van Nuys, CA (818)778-1999. Their tech came to our house. He was rude, impolite, unprofessional, and insulted my spouse. He did not fix the unit, claiming it is burnt out. The unit is 11 years old. The technician put on his report this is due to maintenance that the unit is not working, because we did not maintain it and is greasy. This is simply not true. We called AHS and Active Appliance. They told us we can get a second opinion, but we have to pay another $60.00 co-pay. This is their common practice. I have had the service for 7 years about $500 per year, and it is a nightmare to deal with them. On another occasion, we had no hot water for 2 weeks and they could not resolve the issue.

I received the invoice on Saturday, November 6, due Upon Receipt. I called the following Monday at 3:30PM, talked with Joyce and explained that it was a 90-day warranty service which would be paid by AHS as I was told at the time I submitted the request. I was put on hold while she was checking records (I assume). After a few minutes, I was told that I was right.

I was not supposed to be billed. I requested a simple written confirmation by email or fax. She said she was not authorized to issue such statement, but I would receive it in a few days by mail. Certainly by the end of the week. I admitted she did not say which week. I have not received anything. I called again on Monday, November 15, talked to Gina who promised that I would receive a fax in 72 hours. Of course, with widely known performance of AHS' customer service, specifically billing, anyone could guess that I have received nothing.

Just Google AHS and you will see websites, pages and pages of angry customers. I called again on Friday, November 19. This time, I asked to be transferred to a supervisor. By now, you should have guessed. She did not have any authority either. I asked to be transferred to a manager but was told all our managers were at a retrieve and won't be back until Monday (meaning went shopping, it is Friday afternoon). At this point, I lost control of my anger, was rude, made not-very-nice remarks about AHS. I am sure I insulted the agent for which I sincerely apologize. No apology however to AHS and specifically to the ignorant and arrogant bean counters at the billing department, to whom the insults were directed. I do not understand how they can stay in business with incompetent agents and their supervisors who have no authority. In the meantime, I will remain in an overdue status with my account.

I used the online Service Request web form to request svc. On my "new" (to me) home pool heat pump on November 18, 2010. Specified mfg. model # and serial # as part of the svc. request. A tech from Drips N Puddles in JAX (local pool maintenance co. that they selected) called me repeatedly about when he might arrive at my home, however he missed the 1st appointment on November 19, 2010 and rescheduled for the following Monday November 22nd. After 3 more phone calls the tech finally showed up late on Monday afternoon. He insisted that I give him the $60 check made out to his co. right after getting out of his pickup truck (that had no co. sign on it) before he would do anything.

After about an hour during which time he was constantly on his cell ph. talking with the heat pump manufacturer's svc. dept. rep., he motioned me over and reported that the compressor had a major refrigerant leak. Since the unit was over 17 years old and the mfg. no longer was able to provide any parts for it whatsoever I was naive enough to think that AHS would replace it. BTW the tech tried to depart w/o replacing the electrical disconnect and also he had disabled the unit internally so I asked him to re-enable it and re-install the disconnect which he did.

While he was examining the unit I heard a loud scream coming from him and I perceived that he experienced a serious electrical shock because he was probing around the internals of the control panel with a large metal tool. I checked on him to see if I need to call 911 to rescue him. He told me that AHS would contact me regarding resolution. About 2 hours later I rec'd a call from an AHS rep. and she told me that even though the optional pool equipment coverage had been included in my contract, that heat pumps were excluded per their infamous H.6 list of excluded pool equipment (that includes nearly every conceivable piece of pool equipment that a pool owner would have). I told her that I had spoken to an AHS sales rep. shortly after closing on the property and specifically asked if pool heat pumps were included in the optional pool equipment rider and was told that they were.

I escalated my request to their Inspection Dept. and was told the same exclusion story and then was transferred to their Sales Dept. The Sales rep. with which I spoke told me that the Sales rep. with whom I had originally spoken must have misunderstood my question and assumed that I was asking me about the house heat pump, not the pool heat pump. How I wish that I had recorded that initial conversation when they told me that my pool heat pump was covered in my contract! Also if in fact pool heat pumps were excluded from warranty coverage then why did they dispatch a technician to fix it in the 1st place and charge me the $60 svc. fee?

This co. is clearly a very clever rip off artist and outraged consumers like those many folks who have already reported serious problems dealing with this co. in this website should have brought a class action lawsuit against them long ago in my opinion. Shame on Coldwell Banker Devonshire Realty in JAX for selecting this disreputable co. as their preferred home warranty provider; and shame on me for not reading the fine print in their contract (which btw excludes nearly ALL pool equipment--what a total farce their warranty is!)

I have the same compliant as I have read. They have contracts with the worst contractors who never show up. And when they do, you are left in worse shape than you started! This is in PA and NJ. The service people seem a little better in Jacksonville. I've called, yelled, and threatened. Most of the people answering the phone are either nasty or just plain stupid. They should be shut down. People would be better off saving the same amount for the emergency than getting their own repair company.

3rd time I have typed this will not go through to you. Sunday 10/17/10- 10am.

Hot water heater burst, water everywhere. Call plumber, they came within 30 minutes, got water off, quoted price *99.10 with 10% discount, agreed got fixed within 3 1/2 hours service call and job complete. I was panic stricken because I could not get water stopped even with garden hose attached to tank and water cut off as much as I could.

Every time I have dealt with AHS has been very unsatisfactory. Call them, they call contractor, contractor calls (if regular business day with 4 hours maybe. If weekends/holiday within 48 hours to arrange for service. Water would have ruined my new laminated hardwood flooring installed 4 weeks ago. Help. I want AHS to pay what they should . I hope this finally goes through when I hit submit. Very short version of this situation.

My heater did not work when the weather turned cold. I called AHS. Their contractor made an appointment to come the next morning. I called and cancelled, as I had to go out of town. They showed up anyway, 15 minutes before I had to leave. They said a part was needed, and they would come back Mon after 3:00. They did not come, nor did they call to tell me they weren't coming. I called the contractor and AHS to complain they didn't come.

Wednesday, the contractor called at 2:50, saying they had been scheduled to come at 3. I told them they did not schedule with me. They said, they would wait for me to call someone to meet them at my home. They called me back in an hour, saying no one ever came to meet them. My friend said, he had been at my house for half an hour. I called them back, only to learn they were at the wrong address. They finally came and said they needed a part, or would have to replace the unit. 3 days later, they called to say they were on the way. Again, they had not scheduled with me. I had a friend meet them there again, at which time they did replace the faulty part. While they were there, they noticed the hot water heater was leaking.

I called AHS, who called a contractor to come. Again, they came without an appointment. I called a friend to come meet them. They left an invoice stating I needed $1383 of work not covered by the warranty. The charges were exorbitant, unnecessary, or came on the actual hot water tank, which was covered. One example was a stand, $200, although I already had a good stand. Another charge was $90 to remove the old unit. I can provide the list they said was necessary and the actual repairs needed.

I told them I did not want the contractor to do the work at those prices. They said, they would pay for the tank and labor, $323.83, and $260, respectively; I could get whomever I wanted to do the work. They called back the next night, saying they would pay for the tank and the labor, $463 total. I questioned them, and they finally agreed to pay 323 and 200. They stated, I would need a licensed contractor or inspector to sign off on it, in order for me to be reimbursed.

I had the work done, with parts costing under $500 + labor. Then they said the person doing the work must be a licensed contractor, even though they'd told me previously I could get anyone to do the work if a licensed inspector inspected it. Now, I am being reimbursed nothing.

I am a realtor, and I had bought numerous of home warranties for my clients, and until now I got one for myself, and they probably did this to all my clients, and I never knew, until now, that my heater is not working. Before I called them, I tried to fix it myself with a company. I already spent $100 and $60 for the service call. When I bought this warranty, I was supposed to have all the appliances covered, and now they are telling me that I have to pay for most of the parts, for a total of $1,600.

So what does it cover for real? Is this supposed to be a joke? What do I want a warranty for my house, if it does not cover anything, because this is the second time. It did not cover the pipes, when I had a leak. Let's see what they are going to do, because I will go to court with them, if they don't cover what they have promised. It's getting cold, and there is no heater in the house. I don't have enough money right now to cover it, but they should have let me buy a real home warranty.

I had a legitimate claim for pool heater repair. They claimed the cover for the controls was not there. It was there. Then said it looked new. It was not new. Cost me $60 and my heater is still broke. They refuse to look at pictures showing no neglect.

You pay $500.00 a year for protection against things in your house breaking. When you opened a case, you pay $60.00 for a deductible. They must approve the work. What happened is they blame all breakdowns on improper maintenance and refuse the claim. That needs a class action suit for fraud and misrepresentation. I have no heat or airconditioning because they said the outside heatpump/airconditioner was urinated on by an animal.

A customer service representative claimed to be a manager, but was useless. I was not happy with technician's report that claim duct work was "torn" out. I bought a house that was previously occupied. We opened one wall. There was a gap in duct work (probably separated over time); the rest of duct work in the house is of course behind dry wall. AHS technician claimed it was physically ripped. I asked a customer service representative over the phone to define "duct work wear" and he could not give an answer. Another customer service representative would only explain wear is caused by "age", duh. Also, he would not or could not describe what constitutes wear with age for ductwork (especially since not seen behind walls). I asked that another technician come out to prove or disprove first technician's report. They would only do if I paid another $60 fee.

I'm out of $60 for someone to tell me duct work is not covered. Contract states normal wear and tear for duct work. However, no one at AHS could explain to me what wear on duct work looks like. Technicians (who are contracted by AHS) are clearly working for AHS. I immediately canceled my so-called home warranty.

I have been in the process of trying to have my heat pump system repaired since December 2008. That's right, December 2008 over the course of three contracts. After many, many visits,the 3 ton outside heat pump unit was replaced with a 2.5 ton unit. The inside unit is a 3 ton unit. There have been multiple thermostats replaced, multiple leaks that have never been found. One contractor even felt the need to grope me in my own home. Now, after over two years, they say that they will finally fix my unit but it's going to cost me an additional 150 in removal fees. Once it's fixed, I will have a 3 ton unit in my basement and a 2.5 ton unit outside and can be sure that I will never have heat/ac on my second floor again.

On Tuesday, October 12, 2010, we noticed we had no hot water, so I made a call to our home warranty service company named American Home Shield to report it, she said she would be contacting AZ plumbing and wait for their call. We did not hear from them, so the next day I called them at their office in Ocala area and the lady there at first did not see our name anywhere for service, but looked further and found it buried in another file. She said someone would be coming out on Thursday, October 14 to check out hot water tank.

On arriving, he got his flashlight and started checking under the hot water tank, said "a lot of these problems are with the screen, very hard to get to, but I made a special tool to check it and also pointed to 2 PVC pipes which fed into the tank at the top and said they were not code. (Everyone has them in the neighborhood). I went into the house and the next thing I was told the hot water tank needed replacement, and he said it would be covered under the warranty for replacement and that I would be receiving a call from his company to schedule. The charge was $60.

On Friday morning, received a call from AHS and was told the plumber said someone had poked a hole in the screen probably trying to deceive the home inspectors involved in the sale of the house and it would not be covered. This was an elderly lady that owned the home and why or who would do such a thing.

We had been without hot water for almost 4 days now. After that call, I looked in The Villages newspaper and found pro plumbers and called them for service, Plumber Mandy came out and I told him what the other plumber said and he became bewildered and amazed at that statement. Mandy easily in front of me reached into the tank and pulled out the screen, which is not under the tank, and it was completely intact and not damaged.

Mandy also holds a special plumbing license which is above a master plumber and was initially involved supervising plumbing crews that did the plumbing work on these homes when they were first built around 2003, he also said that plumber had no idea what he was talking about and that those PVC pipes were code.

Mandy said the tank needed replacing and was I was charged $745. Under AHS rules hot water tank replacements fall under their rules.

I had a problem with my heating unit. AHS sent a tech from ARS. They tech came and looked at the unit, said that it burn out the heat strip because of the lack of maintenance, when only requirement is to change the return filter on the air handler and still there going to be some type of debris getting in but was and excuse to deny the warranty. We talked to the head quarter and they were very concern and offered to send a new company out and all are going to send some voucher for $60, once they found out that we had cancel 4 of the homes we had in FL and was going cancel out 4 other homes there and in Texas. Waiting to see how this service call turn out

I had AHS for one month. But after reading all the complaints about them, I cancelled the coverage. I never used their service, but got a bill from their collection agency that I owed AHS $386.68. How could I owe them that much money for services I never got nor wanted from them?

On August 28, 2010, I placed a call for my range and dishwasher. I was told they never received my call. I have wasted 4 days sitting here waiting for a return call. On September 2, 2010, I made a second call to file a claim and Sears came out the next day. Everything appeared to be great, Sears stated that my range needed new elements for the stove top range. They also said that the elements would be mailed to me at my home and then I needed to call Sears back on September 18, 2010 to have them installed. I called on September 18, 2010 asking where the parts were. Sears stated that they were on backorder without any idea when they would be replaced.

On September 18, 2010, I was still waiting for the parts. I called Sears to find out how long before I get the replacement parts. I spoke with a customer service representative from AHS and they said that they needed 5 days written notification from the technician stating what the problem was. Five (5) days later, there was still no paperwork filed by Sears to AHS. On October 1, 2010, I received a phone call from Sears stating that they would replace the stove with a new stove. A program had just been started with Sears where they replace item/component to component.

They stated I would get a phone call from Sears telling me the details of when my stove would be there. On October 4, 2010 Monday, no phone call was received. I spoke with Connie from AHS and she said she would take care my situation. After Friday, Saturday, Sunday, and Monday, I still have not received any contact from Sears. I waited at home for 48 hours. I never did receive communication from AHS either.

I tried all day for two days to get a phone call back from AHS and on Tuesday, I called Crystal back. She told me that Marilyn from Sears had contacted me abut the stove. No one has contacted with me. I was given another phone number to call. I was extremely suspicious about another party being involved. I went ahead and told them within the hour I was happy that Sears actually called me and I had never returned Marilyn's call. That was a bold face lie. Marilyn has never contacted me. I was so frustrated by this time that every phone call had been from me. I called and spoke with Marilyn, she told me that she had talked with me. I told her why would I be wasting my time telling people I have not received any calls, but she kept arguing with me. I simply stayed on the line until everything has been accomplished. She stated that a new range would be coming soon. I still had to pay $30 haul away fee as well as the $60 for the service fee they had collected.

Luckily Sears kept their word. A new stove came in the new morning. If it had been up to AHS, nothing would have happened. The last thing I would like to note is that my new contract was up for renewal on October 6, 2010. I had been put on hold with no communication until October 7, 2010. I find that extremely interesting how they roped me into another hold year by waiting until the renewal date had passed before taking care of the situation. I had to threaten AHS with a lawsuit before they would rectify the problem. I am fuming mad still. I am waiting a few days and I will contact someone about cancelling AHS service.

I will not pay another penny to this company. I lost lots of time waiting for AHS and Sears to get the job done. I Lost $60 in service fee, and suffered emotional stress and time waiting without any communication from AHS. It was extremely frustrating. I guess I should count my lucky stars that I did not have to fork out a lot of money for the new stove. I am still waiting to hear bad news and someone who will try to charge me for something. Extremely bad customer service from AHS.

I purchased a home protection plan in June 2010. After several attempts, I never received a copy of the contract. On Sunday, October 3 our heat pump which is covered by the plan would not function. I called American Home Shield and was directed through several steps through an automated system to file a work order. I did not hear from anyone personally all day Sunday. I did receive an email with the information that Jackson Heating had been contacted. 888-365-1171.

I called first thing Monday morning and was told by the receptionist that they would not be able to come out until Friday, October 8th. I told her that was unacceptable because we were without any heat. I called AHS and explained what had happened. I was told that the contractors had 2 days to come out for repairs. I stated that this contractor was not adhering to the contract.

The supervisor had me on the phone for a half hour while she and dispatch searched for a contractor. At 3:30 she gave me the name of Daves Heating and Plumbing 304-823-3403 and said that I could call them in 2 hours if I hadn't heard from them. I waited until 4:57 and called Jo at Daves and was told that her boss was not in and she couldn't schedule me.

This morning, Tuesday, October 5th I called Jo and was told that they were going to call AHS to let them know that they had told them yesterday that we were not in their service area. Meanwhile I looked up AHS on the Internet and saw hundreds of complaints similar to mine. I called AHS and asked again to speak to a supervisor. They still had no one and would have another 2 days to get someone out here.

I told the supervisor that since I had read about the complaints through your office and another site, I could see that we were not getting heat any time soon. I asked to be put through to cancellations and was on hold for over 10 minutes. I hung up and called the first company I could which was Quality Home Comfort and was told if I was willing to pay overtime, they could be out here tonight if it was an emergency. AHS does not contact the companies as an emergency because they obviously do not want to pay overtime. None of this is stated in their brochure which states that they have customer service reps on call 24/7. They have reps but no contractors. I called AHS back and was on hold another five minutes until I was told that I would receive a letter within 14 days stating that I would be given a refund. I have been on the phone and contacting you for over 2 hours plus all day Monday and Sunday without heat.

Our air conditioning unit stopped running cool air. We contacted warranty people and were told we would be contacted within 24 hours. The company they contacted sent a technician out, and said the compressor was out. They contacted American Home Shield, and were authorized to order another compressor for a 19 year old unit. Upon replacing the compressor the air differential still only put out 9 degrees difference, and did not run properly, although, it did cool to some extent.

I called again, and once again a technician came and said the compressor was once again bad. It was re-ordered over a week later, after 2 calls to American Home Shield, and them contacting the contractors. During this time we were assigned a case manager due to all the bad things that had been happening with this company. From that time on, we only had contact with company through the case manager. After talking to case manager after the 2nd compressor was installed, and the problem still existed, she requested another technician (twice) to come out.

The first one came in and said that there was no problem, as it was cooling, although it would only put out a 9 degree differential, which they refused to even check! The second one came in and said there was obviously a blockage in the line, and he would have to go back to office and find out what they would do about it and would call us back. The very next day we were informed that American Home Shield was called, and told that the system was fine, and had no problems. I blew my lid! She told us that since the technician had told her there was no problem, she could not authorize any more work to be done. I insisted on getting a second opinion, and was told that they did not have contract with any other contractors in the area, and that was that. Our problem.

I told her that the technician obviously lied, or was told to lie to her, as he had told us something entirely different. She told me that was too bad, and she was sorry but they told her all was well. She told me I could call the company, and ask why they told her this, which I did, and was told that the technician should have never told us there was a problem. however, for $674.00, they would come and blow out the lines, and install another line, which would solve all the problems, although they had told American Home Shield we did not have any problems.

I called the case worker back and told her what they were saying and she said she was sorry but she was told everything was fine and that was that. We then called out another company for second opinion (at our expense), and was told what the technician had told us, that there was a blockage in the line. I called American Home Shield back, and told her what the second opinion company had told me. Still she said, "too bad, we were told it is fine, and therefore no benefits are warranted". We then talked to the company we contacted, and were told by them, to continue to put money into a unit this old is ridiculous (which we understand perfectly), and we are now replacing the whole unit at our expense.

We feel we have been taken advantage of, not only by the contracted company, but also by American Home Shield for taking our money in good faith each month, for a warranty that was not worth the paper it is written on. Because they have no contractors in our area, other than the one who obviously lied, it is our problem, and no second opinion would be allowed, even at our own expense. When contacting area contractors for estimates for new unit, they all shuttered when told we had been working with American Home Shield from July- Sept, and still had the problem. They say they hear it all the time.

We were not able to sleep in our beds for approximately 3 weeks, due to no air, and I have been chronically ill since 2001, and the toll it has taken, has been rough, not getting the proper rest. We informed the company of my health problems which made no difference at all. My husband also had to work and never was able to sleep in bed (all bedrooms upstairs where unit was out), and as a senior citizen, really has not yet recouped from the lack of rest. Financially, our electrical bill went really high, due to the unit not operating right, which remains high, while awaiting new unit to be installed next week. The mental and physical toll it has taken on us, will not be forgotten soon for sure!

Positive Feedback: I'm a real estate agent. A client of mine asked for the home warranty program when we listed his home for sale. Our company (Coldwell Banker), has a relationship with American Home Shield so I enrolled the seller with them. The owner moved out of the house several months before placing it back on the market and had it rented out to friends.

Since he now lives several hundred miles away, he felt a warranty program would give him piece of mind and be beneficial to his renters. During the seven months that his home has been under the warranty program the owner has utilized the warranty program twice now and has easily saved 50% of the total costs of these repairs as charged by local contractors. The repairs consisted of the air conditioning system malfunctioning. The condensing unit needed freon added. The other repair was due to a outside water facet on the house had freeze damage, when the water was turned on for this facet the split in the copper line caused ceiling tile damage and wet carpet in a basement bedroom.

The warranty only covered the plumbing repair. For this region, the contractor rates for these two repairs would have been a minimum of $150 each for labor and material. For the plumbing repair the actual repair cost was $176, which seems a bit high, but that was the amount per AHS. The homeowner only had to pay the deductible $75 per each of these repairs.

After reading many of the complaints on this site, in all fairs it needs to be understood by readers of these complaints that the contractors coming out to evaluate or make the repairs are not employees of AHS. They are independent contractors that have a contractual arrangement with AHS. In some cases, it may come down to the old scenario where the low bidder gets the job. But I'm sure AHS does due diligence on the contractors they use and they try to avoid using those with poor reputations to avoid having unhappy warranty clients. How many companies that sell products and services on a national level don't have a small percentage of complaints or unhappy customers? It's just not possible to make everyone happy!

I am a semi-retired realtor and have sold numerous AHS contracts to unsuspecting victims. My nightmare began in Feb when I begin having problems with my 18 year old Lennox EHP, and called AHS for service. The unit was not putting out any heat. The tech they sent rerouted the heat to miss the AC completely, and work only the heat strips, which I later was told could have caused a fire. In May, I began having AC problems.

The tech they sent was from MSTAFF out of Raleigh, NC. He replaced some items, recharged the freon, and left, telling me that I really need to consider a new EHP. From that time on, for the next four months, May, June, July, and August, I had to have a service man at least once a month. It was not cooling, and running non-stop. Each time the tech was told that it was always running, and each time the tech assured me it was because it was so hot, and the EHP was trying to "keep up with the heat".

Finally in September, I got a call from Tri County, telling me that I could no longer be on their "budget plan", because of the high usage of kilowatts. I called AHS and they were going to send MSTAFF yet again ($60), even though they had not found the problem. I told them I did not want MSTAFF, and would just call my own repairman. I was told that the $60, would only be paid if I used MSTAFF. I declined and had to pay $89 out of my pocket to find the trouble.

The tech this time, (not from their rep) told me that the Reversal Valve was stuck, and needed to be replaced. Again I called AHS. That time, I was told they would pay the $1000.99 if the company I had used would call, and give them the amount, however, I must pay out of pocket, and they would reimburse me. That AHS rep told me that if I want to use the $1,000.99 toward a new EHP, it would be okay.

The next day I called to find out how to word the request, and was told that it would be "considered" and gave me another address to mail it to, Cash out department. Well, meanwhile, I had to wait three days for the new unit to be installed, and all the while, my EHP was running non-stop. I ordered my new unit from a different company than the one who gave me a price on the Rev.Valve, but the man was kind enough to submit a bill for repair for $2,000.00 to AHS as instructed. It was mailed through registered mail, so I would know they received it.

The new unit works perfectly, and I hope for another 18 years, but meanwhile, my electric bill went to $1,892 and the new EHP cost me $4,679. All things considered, I think AHS should have been responsible for the new unit, and should reimburse me for the electric bill also, and also for the mental anguish that I suffered because of their unprofessional attitude. They have not even paid for the repairs, as they said they would.

Needless to say, I have cancelled my warranty, which was through my mortgage at Wells Fargo Home Mortgage. I wrote a letter to both American Home Shield and Wells Fargo Home Mortgage voicing my complaint, and sent the bills to prove it. The only response I got was when their phone rep held me on the line for 45 minutes, as they had to be "told" in front of a Wells Fargo rep, that I wanted it cancelled. I am ahead 1 month on my mortgage, so though it is not due until Oct. 1, I also have lost the $42 charge for that month. They said that Wells Fargo would have to reimburse me, but to date I have heard from no one.

I have described the economic disaster it has caused me. Now, let me tell you about the physical damage. I am 79 years old and trying to retire. I had to take the money from my meager savings account to pay for their negligence. Mentally, I am a wreck. It leaves me with practically no savings, and who knows how much longer I will be able to work. I worry.

My air conditioner stopped working on July 15,2010. I called American Home Shield (I have a home warranty). They assigned the job to Heritage Aire in Ocala, FL to fix the problem. They came out four times (they made six appointments and failed to come out twice). Each time they told me it was either fixed or needed a new part, which always had to be ordered. After 39 days of dealing with this incompetent company and getting no help from Home Shield, I called in a local air conditioning company and had the problem fixed that day. I am requesting a reimbursement of $472.98 which I had to pay. I have detailed notes to verify that I followed all procedures to have American Home Shield fulfill my warranty and they did not. Thank you.

On September 2009, we purchased a home warranty contract. We were ensured that all contractors were licensed and we would receive professional, quality work. Unfortunately, our service was unsatisfactory so we contacted customer service many times. They have not resolved our problem and we are receiving bills for services that were not performed correctly. We had to call a reliable contractor to repair our pool heater.

Our air conditioner quit working in the middle of summer. My husband has cancer and has been very sick. Needless to say it was an emergency to get the air fixed. I called the company several times and asked them what I should do. I was told they would contact a contractor and call me back. I waited 24 hours and no call back. I called them back and asked if I could get my own contractor and they said that I could. I had an air condition repair service come out and fix the air conditioner.

When I called the company back to let them know that the air conditioner had been fixed, they informed me that they would not pay for the service because I did not get prior approval. Luckily the telephone conversations I had were recorded and after several heated conversations I asked to speak to a manager. The manager said that they would listen to the telephone recordings and let me know their decision.

A few days later the manager called back to say that the proper procedures were not explained to me and that I was told that it would be o.k. to have someone of our choosing come out. She said that the payment for the services would be processed and sent out so that we could pay the contractor. Needless to say we have not received a check for the services yet. Today we called back to ask "where's the check"? They said they mailed it to an address we had 5 years ago. Now they are acting as if they do not have the correct address. We have to give them our mailing address every time we call them. This is absolutely the worst warranty company I have ever heard of. These people are stupid and horrible to deal with. I am making it my life's mission now to make sure everyone, including the mortgage company that sold us this trash knows how horrible they are to deal with.

My air conditioner went out on August 25 and I called AHS customer service to report the problem. They told me that one of their local A/C contractors will be in touch with me within two days and that I was responsible to pay for the initial service call, which I did for $ 60.00. On August 27, Myer's Heating and Air showed up and said the compressor was bad and they would report back to AHS. AHS sent Myer's back on September 7 with a new compressor. After installing the new compressor, the unit still would not cool. The technician assumed that the new compressor was bad. AHS had to order another compressor. On September 14, Myer's A/C sent another technician to install another compressor.

I told AHS that Myer's was their contractor choice and that the A/C unit was still not working and I wanted to cash out and use the $1,500.00 cap money and have a new A/C unit put in. They said they would not do that and that their legal and claims settlement department would be glad to talk with my attorney or the better business bureau. On Sept. 23, I called Driver A/C and they sent a technician right away and after examining the A/C unit and reading the Myer's service reports and running additional tests, determined that most likely the coils had blockage and a new unit would be the quickest and cost effective solution. I asked what could have caused the blockage and his reply was that if the compressor was bad or if Myer's replaced the compressor, more than likely Myer's did not vacuum or clear the lines before installing the new compressor and consequently, the debris clogged the cooling unit.

After more than four weeks of 90 to 100 degree temperatures and without air conditioning, I feel that I am at least entitled to the $1,500.00 maximum cap allowed per the contract. I firmly believe that Myer's A/C contractors were negligent by not cleaning or vacuuming the coils before installing the first new compressor. I was there for the Myer's first compressor repair and I know that they did not vacuum the lines. I believe that the compressor was bad, but Myer's neglected to clean/vacuum the coolant lines before installing the first compressor. I believe that both new compressor were good and that by not vacuuming/cleaning the coils, it damaged my A/C unit. As a result, I have to spend $3,550.00 for a new A/C unit.

American Home Shield is a home warranty service that solicits home owners via real estate agents and title companies. Their sale pitch is that the homeowner is being covered from major repairs because of the warranty. In reality AHS uses inferior parts and service companies. They do a poor job and will often deny claims. Recently, my AC broke. I contacted AHS and they sent out a technician.

The tech. just looked at my AC said that AHS would probably reject the claim because the unit was dirty and had not been maintained. Also the capacitors were bad. In fact, the unit was not dirty. I had just changed the filter 2 weeks prior and it just needed the motor replaced, which had nothing to do with the cleanliness of the AC. They didn't pay and the tech., still charged me $60 for the call and did nothing.

I then called another HVAC company. They came out promptly, said there was nothing wrong with the capacitors , the unit was not dirty, and in fact the tech. had never opened up the unit to see if it was dirty or the filter needed changing. The new HVAC company fixed the AC for $400. That's was $250 less than what the AHS AC company quoted me.

The Attorney General of Texas needs to know that my claim was denied before the tech looked at my unit. He actually said " AHS" is denying lots of AC claims now because of lack of maintenance. This saves them money. This means that AHS is not living up to its contractual obligations and is practicing deceptive marketing and fraud. It is surprising that the TX AG is not prosecuting AHS now. This company is devious. Also, I want AHS to pay me back my $400 that I had to pay out of pocket.

The A/C under warranty has been serviced twice by the company's vendor. The company was out today and left with the unit not working. Tenants have a 5 day old infant in the unit, as well as three other small children. I am being told because it is late on a weekend, they can not find anyone. I have been told to call back in an hour for 5 hours now.

I replaced my air conditioning unit. Five years later, the system needs to be replaced because the unit, which was supposed to be new, had old parts, and was not comparable to the one replaced.

I live in Arizona. I have been told that my unit will go any day and we are at 104 degrees. I lost my job in March and have been able to find employment since. Obviously, I do not have the financial means to have this unit replaced.

After taking the front panel off the pool heater, the workman said the switches needed to be replaced along with the transformer. He thought it would be about $600.00 to do so.

The final response was 'no coverage' from AHS. They said that the pipes were rusty and that there were spider webs (remember, the pool equipment is outside where spiders live). I argued and went from division to division. It is exhausting. Just awful! Finally, they said the best they will do (and this is proposed as a huge favor to me) is a credit of $100 if I buy a new pool heater and have it installed with a contractor that they can verify. I am of the opinion that AHS will not honor any promises they make. The reason is that I had also pointed out that pre-existing conditions were covered as per the contract with AHS. But they will not fix or replace the pool heater.

When they had viewed the pool heater, the motor and pump were working. Their own AHS company vendor saw that the pool motor and pump were working. Weeks later, with no pool heater, the pool motor and pump stopped working. I contacted AHS and they sent out another pool vendor. The results are quite predictable. AHS will not fix the pool motor and pump. I have been calling and going back and forth with the pool motor and pump and the best they would offer is yet another huge favor to me. They said that they would pay $210.00 only if I buy the pool motor and pump (which costs about $1,600.00) and only if they approved of the installer. Lies, lies, lies.

AHS cannot be trusted. The items above are covered in their contract and they do not live up to their promises. I feel defrauded by AHS. They use any excuse to rid themselves of covering items that should be covered per their own contract. Truly, all lies when it comes to their contract! I have thrown out all of the AHS brochures that are in our office lobby. Why subject any other innocent clients (with AHS they are victims) to this unbelievable misrepresentation! Does the Insurance Commissioner know about this activity? Does the Consumer Affairs Department know about this activity? I have invested lots and lots of hours in regard to these matters and I feel cheated by AHS.

And, in order to call AHS, you sit on the phone for up to 50 minutes to get through. Believe it. I've done it many times! AHS clearly does not stand behind their contract. The sales department at AHS will tell you anything so you buy their coverage, but there is not coverage! They don't live up to their contract! It's just terrible, really! I want my pool heater fixed. I want my pool motor and pump fixed. That is what my contract says. They should do it! It's as simple as that. Thank you.

I get put hold forever because I want to cancel my warranty - it's useless! I pay $40.95 per month for 3 years with 0 return. I want it off my BofA house payment ASAP.

In June of 2008, I purchased a warranty with AHS because I was moving to another state and had tenants renting my townhome in Florida. I paid the warranty religiously until August of 2010, when I canceled it because they are the biggest rip offs! I actually cannot believe that this company is still in business.

For the two years, I had the warranty. I have probably contacted them three times for A/C, refrigerator and plumbing problems, none of which AHS paid to fix. In September of 2008, the A/C went out. In fact, it was during the Labor Day weekend. I contacted AHS and received a work order for a company. However, because it was a holiday, I had to leave a message for someone to call me back. Meanwhile, my tenants, who have three young children, including a six month young infant, needed the unit fixed ASAP. It was 98 degrees with a heat index of 104. I told them to go ahead and get it fixed since I could not reach anyone, so they did. They sent me a bill for $300 to replace the motor. I spoke to the company who completed the work, and they said that the unit is old and may not last much longer. AHS told me to submit the bill for reimbursement, and when I did, they refused to pay it because they said I didn't use one of their companies.

For the plumbing and refrigerator service requests, the companies that AHS sent out claimed that they couldn't find the problem and told me that the refrigerator was just dirty. These are supposed to be licensed companies, yet my tenant was able to locate both problems himself. The icemaker to the refrigerator was leaking, and there was a leak in the upstairs bathroom. Needless to say, they took my $60 service fee each time.

In early August of 2010, my tenant called to notify me that the A/C was not cooling. I contacted American Home Shield and they gave me the number for a service company who was extremely rude to my tenant when she asked them when they were sending someone out since he has a child in the home with severe asthma. They told her to get someone else out because "everybody has a problem." In other words, "we don't care that you have a sick child."

Because I didn't want a repeat of what happened in 2008, I contacted AHS and requested another company that could go out sooner and was more polite. They authorized me to contact my own company since they were treating this situation as an emergency. The company I called was recommended to me by the maintenance guy in the community. They came out the same day, made a diagnosis, and contacted AHS for authorization. The technician called me and told me that the unit was 18 years old and needed to be replaced. AHS contacted me and told me that they needed a second opinion. Mind you, this is now day 5 without a/c and this is supposed to be an emergency.

Their second opinion company did not come out until 3 days later. It took them three days to call in the report to AHS. Now we are over 10 days without a/c in 90+ degree weather. When the company finally called in the report, they told AHS that the unit was dirty and that's why it failed (the unit is on the roof, and it is exposed to the elements). AHS refused my company's diagnosis and used what their service company reported and told me that the claim was denied. Needless to say, I immediately canceled my warranty with these thieves.

After living in my house for three years, on 2010 September 08, I noticed there was a leak downstairs, not much of leak, but I thought I should call my insurance to see what they can do to help. The next morning a technician came and diagnose the problem. He said there was a crack on my PVC in the bathroom, and that was due to someone over tightening up the PVC. Because he told AHS this, they were quick to deny the request like always. I have someone else came and look at it and his opinion was totally different. I called the AHS and cancelled my insurance. This is not the first time they denied something. They are the worst company ever. Anyone who is thinking about getting this insurance must think twice. They suck and they will just take your money.

Our blower to our central air unit which is connected to our heating unit burned up Sunday September 5, 2007. We called AHS and they said they were closed weekends and the following Monday for labor day. They said they would have someone out by 3 p.m. on Tuesday. By 4:30 I called to see if they were going to make it that day and they very rudely told me they didn't have any idea how their technicians were progressing as they didn't like to bother them during the day and they knew what they were doing. Needless to say, no one came out that day.

The next day they gave me the number of another service company they used and they were supposed to be out by 7 p.m. Another no show. After this, I paid my own service tech that had serviced my unit each year for twelve years examine the unit. He said it had burned up the wires and the circuit board and needed to be replaced. Wednesday, September 8, AHS sent another tech from a very reputable company here in town out and he examined the unit and recommended that it be replaced also.

After him calling AHS, they said they would have to get another tech to come out and give a second opinion but he would not be able to come out until Thursday! I said to just forget it and called my service man back and he ordered the unit and it is to be installed in the early morning of Thursday, September 9, 2010. Total cost to me $2518. Total cost to AHS -0-. Just what they want and try to do. They know you will give up sooner or later and cancel, but they have all of your premiums up to that point. Avoid AHS at all costs and just put that money up each month for the repairs. You will be much better off.

My AC unit constantly goes out. I come home and it is running but not cooling. After numerous outages and days without AC, they decided last Friday that the A-coil had to be replaced and left me without AC. They do not work on weekends and said that the coil would be ordered. Today they came by and removed the coil. Approximately 6 hours later, they came by without the coil. They said that the hold up is between AHS and Carrier and the coil was never ordered. I have numerous health issues and when I tell them, it makes no difference.

What ever happened to customer service? Like I said above, I have numerous medical issues that are only made worse by sitting and sleeping in a hot humid house. I have to work to pay my bills so I have to impose on relatives to drive over here and wait in a sweltering house for them to come and service the unit. They never fix it correctly. My electric bills have skyrocketed during the times that the unit ran and didn't cool. Help me!

Several months ago, I reported that my stove was not working on 3 burners, which had been supposedly fixed 6 months prior by American Home Shield. This time, I'm still waiting. I have paid my $60 but I called the service manager of the service center and was told to call AHS and ask for a recall. They could not find any of the paperwork since the manager had been out on maternity leave. Always constant.

I contacted American Home Shield on 08/22/10, to repair my A/C due to the outer unit breaking down, and not cooling my house. When American Home Shield was first contacted it took them 4 days to send a tech from United Air Temp to respond (Juan, 08/25/10). When tech Juan arrived, he attempted to sell my elderly mother a cleaning service for my gas furnace, because he stated that my "dirty" gas furnace was the cause of my A/C outer unit blowing a fuse. He fixed the fuse, but stated that if I didn't get my furnace cleaned all other A/C repairs would not be covered in the future.

On 08/27/10 my outer unit shut down again and I contacted American Home Shield. This time, Juan arrived at my house on 09/31/10, and after tripping the breaker while fooling with my outer A/C unit, he blamed the problem on the fact that I didn't have the cleaning service done to my inside furnace area. I was further advised by tech Juan, and American Home Shield, that the repairs would not be covered by my warranty.

Over the next several days after many heated arguments with both American Home Shield and United Air Temp, it was finally agreed that United Air Temp would send a competent tech over to fix my A/C under warranty. Additionally, the manager, with cellphone number **, acknowledged that tech Juan tried to scam me, and his actions were inappropriate. He also stated that he had a conference with tech Juan, and this sort of thing would never happen again.

On 09/02/10, tech William showed up at my house. He came with the wrong fan motor. He briefly left, but came back with another wrong fan motor, which he installed. After installing the fan motor, he tested it twice prior to securing the power lines correctly. During both tests the fan blades hung up on the wires, and the blade was damaged. Despite this, tech William continued to to reassemble the unit. As a result, when tech William restarted the unit for the third time, the unit shook, vibrated, and made loud noises, to the point that it appeared that further damage was being caused to the unit. Tech William then advised me that he had to order the correct motor, and a new fan blade that would take another 3 days to arrive (over the Labor Day Holiday Weekend). He further stated that I could run the unit like it was, until the parts arrived.

Along with some heated words to William, I advised him that I would not be running the unit in that condition, and I made some choice notes on the work order he wanted me to sign. Since then United Air Temp, with American Home Shield approval, refuses to send any tech to my home to repair the mess tech William and tech Juan have made of my A/C unit. Further, American Home Shield has now resigned to giving me a cash-out, to have the work done by a company of my choice, but they will not let me know how much they are cashing out, or when I will receive the money.

To date (09-03-10) my A/C unit is still not running properly. Me, my wife, and my five year old son had to move out to my brother-in-law's house, until we can get someone to repair my A/C. I have lost 2 days of leave from work. My son has an upper respiratory infection, and is coughing with runny nose, due to sleeping a week and a half in a hot house, with open windows next to a box fan for comfort. I don't know if the cash out will cover full replacement, if tech William's botched repairs, further damaged the system beyond replacing parts. During these two weeks, we have been without A/C with temperatures in the Washington DC area reaching over 90 degrees, with 80 to 90% humidity.

American Home Shield contracted with Oxford Heating and Air to replace our unit on 4/16/10. Tracy with AHS informed us that there were "upgrades" that AHS would not cover. She gave us the following breakdown: $125 for disposal of unit; $275 for mastic sealing of ductwork; $250 for ductwork upgrade; $200 for electrical upgrade and $150 for a 3" pad. My husband took off work to be here while this work was being done. Oxford showed up several hours late. My husband was overseeing the work the entire time. Oxford did dispose of the old unit.

Other than an approximately 2' section of material to wrap the duct where it connects from the new unit to the existing ductwork under the house, there was absolutely nothing else done to any ductwork. The new unit was wired directly back into the existing electrical service. We actually had to supply them with the new thermostat wire they used. There was absolutely no upgrade done to the electrical either. There was a new pad. My husband mentioned the fact that none of the upgrades had been done and the service guys said they just had orders to replace the unit and collect the $1,000. We paid them $1,000 cash (as per their request). Therefore, we feel that we are entitled to $725 for the upgrades that were not done. We were cheated out of $725 for services not received.

I received a call explaining very briefly the home protection product for my primary residence offered by American Home Shield. I agreed to take a look at the product and was told I would get information about it in the mail. I received no information from AHS but two months later, my mortgage on a vacation property had been increased by payments to AHS. AHS claimed it had no record of billing that mortgage and I have gotten the run around in trying to cancel whatever AHS has as an account with me. I am still waiting on a resolution of this problem.

A/C went out several times now since moving into the house in January 2010. The time before this time, they put in a new compressor at the beginning of this month approx. 3 weeks ago. Well that new compressor went out Friday, 08/27 and since then we've been living in a hotel. Our pets are not allowed. See note below. It explains what we're going through, this time around! Believe me, the last few times have been just as unpleasant and we're fed up!

Allowing contractors to charge a $100 disposal fee for an air conditioner coil after the refrigerant has been recovered. The contractor does not charge this fee for cash customers. I have gotten poor treatment and no satisfaction after talking to the contractor and the home warranty company. $100 plus the aggravation of trying to track down the correct person to talk to at both the contractor and the AHS helpline.

After searching for the cause, I had to open a hole in the ceiling and found a pipe joint broken and spraying water in the ceiling.

I contacted AHS at approximately 11:00 PM for a repair request. The call was taken by their automated service. I provided all the requested information and stated at least twice this was an emergency (witnessed by 2 people) and was told by the automated operator to shut the water off and AHS would get me a contractor of their choice.

He made a temporary repair that morning, 1:15 AM, because of the late hour and the amount of water in the area. He said he would return later in the morning to do the repair properly. The repairs to the pipe were completed at 12:00 PM.

I still hadn't heard from AHS or their contractor by the next afternoon. I called AHS determine the reason for the delay and to request compensation for the expense of the plumber. I explained in detail to the customer service representative what had occurred and why I had the repairs made myself. She said the call had been "logged in as a routine service request" by their service and, therefore, I wouldn't be compensated. If I wanted, I could fax a letter explaining why I felt it necessary to call a plumber on my own and a copy of the repair invoice to their claim office for further consideration. Already knowing this was an exercise in futility, I submitted the requested information.

As expected, compensation was denied even though it was their mistake that they marked my call as "routine." I am now out $841.00, a couple of rather large holes in my walls and ceiling that I must pay to have repaired, and the cost of a worthless insurance policy.

Air handler installed a year and a half ago. Filter and drain line cleaned monthly. Coils clogged because ac service agents sent said wrong filter used which was reinstalled from old unit by service person installing air handler. Have been denied service because the coils are clogged due to their reps negligence with the filter. I maintained this unit so that it would function properly.

I have made three calls to AHS for home warranty repairs. In each case no repairs were done, the contractor collected the $60.00 fee and quoted for work not covered by the policy. On the last service call for a water leak inside a wall, the contractor, whose license was suspended at the time, knocked a couple holes in the drywall. Said he could not fix the leak unless the water heater was removed and that would not be covered by the insurance. So I removed the water heater and tried to reschedule have the leak repaired which is covered by the policy.

In the process it was discovered that the contractor knocked the holes in the wrong place and the leak could be repaired without moving the water heater. After being exposed as unlicensed and incompetent the contractor and AHS would not repair the leak, replace the drywall or pay to have the water heater reinstalled. Instead they sent me a refund for the $60.00 with a release attached to let them off the hook. I said no. I had to have all the repairs made and I'm out $900.00. I'm in the process of filing a claim with the CBI and Small Claims Court.

I have had a horrible experience using American Home Shield. I had been with them for 2 years and everything was great as long as I didn't need them. I have called them every summer for ac repair. Meyers company would come and add freon every year. I explained that there is an obvious leak so please replace coil. Meyers claimed AHS policy requires a certain number of visits adding freon before a leak check wil be possible. Needless to say you are paying for all of these visits $60 a pop. Meyers has been very difficult to get to call back and schedule. A tech came to the house in July, I told him about the leak he stated I have to clean the coil. I told to replace it and he insisted I will only replace after I clean and see it's need ($150) uncovered by AHS. He cleaned and you guessed it it needed replacing. They ordered coil, and said wait for Homeshield to call and tell you what your cost will be because he did not know yet.

I got a call a week later from who I thought was Meyers stating there was a $460 charge. I waited a whole month then called American Home Shield they stated I should have called them; like its my fault and I know when the information and processing occurred on their end. I asked next step August 15 the worker said sir I'll call Meyers and I'll call you and let you know what we discussed about your problem. On August 17 my air was completely out cause Meyers left something unconnected, and I call following up and one African American service worker & her African American supervisor (and yes I know they were African American just like me) had the most ghetto uncustomer service trained attitudes I have encountered at a business in a long time. Made me ashamed that we had anything in common.

After constantly blaming me in this miscommunication as she called it, they never took responsibility for what they were suppose to do in July or August just 2 days prior. No one was called just simple notations in their system. Please, AHS, retrain your customer service people on customer service. Like another complaint, my house was 88 degrees inside with ceiling fans on and the supervisor said "I cannot upgrade the severity of your issue to emergency because this is a continuation from the July work order." What nonsense is this. I promise I'm drooping them the day I get Meyers to fix my unit and I'm being charged to replace the outdated parts to my unit because it is considered an upgrade even though I'd like the same exact parts used.

On June 1, 2010, I called AHS to report that our air conditioner was not working. They referred me to Caviness Mechanical, who was booked up for the next two days. A mechanic finally came out at 5:45pm on Friday. He looked at the AC and said that the fan blade and motor needed to be replaced. The AC was obviously old, rusted and in poor shape; but I was told that AHS would repair it rather than replace it.

There were delays in receiving parts and finally a mechanic came out on June 28th with no motor and the wrong fan blade.

On July 2nd, I called AHS to complain about the poor service. AHS called Caviness and two mechanics came out on July 7th. They examined the AC and condemned it because the compressor was bad! Finally, on July 15th the AC was replaced. This all occurred during one of the hottest summers on record. The workman got the AC working; but they tracked in a lot of dirt and they burned holes in the vinyl flooring when they welded the parts connecting the AC to the furnace.

My daughter and I suffered through more than 6 weeks of some of the hottest weather on record before AHS and Caviness Mechanical managed to get the AC replaced. I suffered from an extremely itchy heat rash over most of my body the last two weeks without AC. The poor diagnosis of the problem, the ordering of the wrong parts and the many delays made this whole experience extremely frustrating and we are left with burn marks on the vinyl flooring around the furnace. I cannot understand how AHS can use such an inefficient company to carry out their requests for service.

After many years with AHS and no large repairs ever, my air conditioner went out. They offered me $300.00 on a $3100.00 replacement, which I refused to accept, not anywhere near an acceptable agreement for this contract. I'm very disappointed in AHS . What a slap in the face. No question that I dropped my contract with American Home Shield. When I needed them they were not there for me. I had to borrow money to replace my air conditioner unit. At 70 years old and not a good situation for a widow lady or anyone else!

I have had my AC down for almost 3 months and going back and forth with AHS and the AC company in which AHS provided, it has been a living nightmare! The temp for almost 3 weeks has been over 100 degrees and yet my thermostat still reads 82 degrees with 2 AC window units (I purchased), ceiling fans, and portable fans circulating the house. The AC company has been out to my house several times in the past few months and nothing has been fixed. Instead I've had to pay $625 (not including my AC window units or electricity) for the many different things they have come up with that supposedly needed fixing. What I can't understand is why AHS kept sending this company to do a repair that hasn't been taken care of several times? Wouldn't they get another company that can actually get it done right?

So now another AC company came out today and they said that the AC company AHS had come out 1st time didn't install the coil to my AC correctly and they put way too much freon in my outside unit which caused it to over work itself. I should get some reimbursement for the wear and tear on that outside unit that's only 3yrs old because of the poor job AHS had that company come out and do. Now the new company wants est. $500 for the repair the other company made. AHS didn't notify me that it wasn't covered under the home warranty the very first time the AC company came out and instead the AC people continued to pick at what could be the problem and now AHS says I have to pay for it.

When I bought my home on 3 June 2009, my realtor required the seller purchase insurance for the appliances, and mechanical systems. In March 2010, the compact dishwasher no longer worked properly. I called the insurer, American Home Shield (AHS). I had to pay a $60 fee for a repairman to attempt repair. He determined the parts were no longer available, and it could not be repaired. I waited several more days, while AHS also determined the parts were not available.

The first replacement machine offered was standard sized, and would not fit in the opening. When I called AHS, and explained the problem, I was told AHS was only obligated to replace with a standard machine, and was offered a small cash settlement, which I could use to purchase an appropriate dishwasher. After I reviewed the policy I called AHS again to explain AHS was obligated to replace the machine, with one of similar capacity. Several days later AHS agreed to replace the broken dishwasher with another compact dishwasher.

On 24 May 2010 I spoke with an AHS representative, about ordering and installing the new machine. I was told it would take 5 to 8 days to deliver, since they did not purchase locally. I told the representative that I was leaving town for 2 months, and not to proceed with the order unless the work would be completed by noon, on Friday, 28 May 2010. I left town and a week or so later I got a call from a local installer saying my dishwasher had arrived. I was dumbfounded, and replied it was not supposed to be ordered, if it could not be installed by noon on 28 May. The installer asked me what to do. I replied that I was several states away, and could not return for deliver, and since the order was not to be placed, it was a problem to work out with AHS.

When I returned to Urbana on 29 July, I phoned AHS to arrange delivery of the dishwasher. When told it would likely be delivered in 5 - 8 days, and delivery day couldn't be guaranteed, and since I would be away from home 6-9 of August, I asked that the order not be placed at that time. The representative also told me that I would have to pay a $50 restocking fee for the first machine AHS ordered. I explained that following my instructions the machine should not have been ordered in May. We agreed it would be wisest to place the order when I returned.

On 10 August I called AHS to order the machine. I was told about the $50 restocking fee. I explained the AHS mistake to the representative. She offered no solution. I asked for a supervisor. One returned my call on the 11th. She repeated the position that. AHS has procedures and we're not responsible for the mistake. I then asked to speak to a manager, and spoke with Michael **. He repeated the AHS position. No matter how many times I repeat, that on 24 May I directed that the machine should not be ordered, unless the work would be completed by noon of 28 May, Mr. ** repeated the AHS position- they have procedures, and can't imagine their procedures not working properly, and they are not responsible for the error.

Today a friend recounted conversations we had the week of 24 May, that I was very clear not to order unless work would be competed on the 28th. The AHS position implies the contrary, that I did not clearly instruct the representative not to order the machine, unless the installation would be complete by noon 28 May 2010. Though the AHS phone system repeats the warning, that calls may be monitored or recorded, Mr. ** told me that they cannot access those audio recordings, and disprove my statement. AHS claims no responsibility on the basis that their procedures are followed.

However, AHS first ordered an inappropriate machine. Second, AHS told me they would replace my compact machine only with a standard machine, and since such a machine would not fit the opening, offered a partial cash settlement. Only after I contacted AHS about the terms of the policy, and only after further delay, did AHS agree to replace my broken dishwasher, with one of similar capacity. AHS staff demonstrated they are capable of making mistakes in judgment and in fact. AHS only needs to admit they made another mistake. Hours of phone calls, weeks of delay, and still no dishwasher.

This company is a rip-off! We have had their fly by night contractors to our home three times to repair our oven and it is still broken. The same story as everyone else has been stated in previous complaints. No return calls from them or their supposed contractor. Parts are on order and when they arrive, they do not repair the problem. Do not buy a warranty from this company! 7 weeks and no oven! Enough said.

My garbage disposal and dishwater went out recently. Needing to replace them, I did just that. In hindsight, I should have called as I wasn't aware these items were covered. In calling AHS, I was advised that nothing would be done as I didn't call one of their service companies to handle. Basically, I was told that there is nothing that can be done as I didn't follow their procedures. I wasn't looking for full replacement cost as I understand some depreciation would be warranted and as I did the replacement myself.

There was not a labor charge on either item. I just feel the services in which I paid for aren't being considered. Also, in viewing the various rip-off contractors that are noted in many complaints against AHS, it shows that the contractors utilized aren't the most ethical. I work for insurance in which I fully understand the need to control expenses, but the fact that there is nothing that this company can do for a service in which I paid fully for is just plain rude, inconsiderate, and customer service is void no matter who you talk to. When calling to cancel my service, the representative argued the fact and wanted to try to retain my business that way. I will continue to speak out against AHS due to the horrible experience that I had with them!

I called in June for repair to my refrigerator not cooling. An appointment was set up and service man did not show. AHS said I canceled per vendor. I gave 3 phone numbers and I never received a call. Second vendor called and then canceled. Third vendor comes and fixes the refrigerator. Now mind you its not cooling and the outside of the refrigerator gets up to about 200 degrees. I have a video showing a thermometer and how hot it gets.

CI call AHS shield back and tell them still not cooling, getting hotter on the outside then it was and leaking underneath. Rico at AHS said refrigerator is cooling and freezing. And that it's getting up to 200 on the outside and getting burnt on it is normal. Sears comes out, puts another part, a motor and says no it's not normal for it to get as hot on outside as it is, but give it a couple of days and see if it cools down. No it didn't, it gets just as hot but the refrigerator is getting cooler. Mind you, I can't have children around the refrigerator or my grandchildren. One was burnt by it. But this is all normal.

I have talked to several people at AHS several Supervisors on several different dates, to no avail. Sears was going to call them and let them no still not working correct and getting very hot. Wayne, the Sears service man, said if this part he put on did not work, refrigerator was no good. Well guess what still have not heard from AHS however they are willing to send another service person. In the meantime, the refrigerator is still over heating and running power bill sky high. But this is normal!

AHS is a scam and you have to fight for everything. I tell everyone not to go with this company and when my contract expires in few months, I never will again.

On July 23,2010 I called AHS to put in a work request because my air conditioner stopped working (the inside temperature was reading 108 degrees). As of July 28, 2010, I had not even received a phone call from AHS to let me know if someone was going to come out so I gave AHS a call. I was told by Andrea *** that someone should have called me and that she would have it taken care of.

On July 28, 2010 someone from AirOTemp called to let me know that they could have someone out at my house on July 29,2010. I informed her that I was not at home but I would be home on July 30. A time was set for the technician to come on July 30, 2010 at 11:00 a.m. The technician did come out and I was informed that the compressor to my air conditioner was completely gone. The technician got on the phone and called AHS and AHS called me back to tell me that my cost to have my air conditioner unit replaced would be $994 and that I must pay this fee (which I didn't mind). Becky from AirOTemp also called me on July 30,2010 to let me know that I must pay the $994 my Monday, August 2,2010, in order to set up the appointment for the technicians to install my air conditioner unit on Tuesday August 2nd.

On Monday August 2nd, I called AirOTemp and gave them my credit card information for the $994. I received a voice message on my phone and checked it after I had given my credit card information only to have a message from AHS to inform me that my air condition unit would not be delivered until maybe Friday August 6, 2010. I called Lisa from AHS back to inform her that there was no way we could stay in my house any longer because the temperature was 112 degrees. She informed me that I could either go out and buy a window a/c unit or some fans valued up to $200 and AHS would reimburse me. I also called AirOTemp and spoke to Heidi to let her know not to put any charges on my credit card until my a/c unit was delivered.

On August 3rd, I spoke with Andrea from AHS to inform her that we could not stay in my house because it was too hot. She informed me that she had to speak with her assistant Lisa to see if it could be approved for us to stay in a hotel. It is now 6:45 pm and I have not heard anything from Lisa or Andrea. Last year in November, I had problems with having no heat in the winter and also had the same problems with AHS. I would never recommend this company to anyone and every site that I can find on the internet to warn people about their crooked practices just to get their money, I will.

My initial contact with American Home Shield was around mid-May. My stove top elements were flaring up and some were not getting hot. Parts were ordered and replaced but the problem still existed. More of the same parts were ordered but the company contracted to install the second set of parts never did. I called several times for progress reports from American Home Shield and they would tell me they would get in touch with the company (A+Plus Appliance) by phone and email and get back with me. I never got a call back and I am not satisfied with their service or lack thereof, yet my account is being hit for the monthly fee charged by American Home Shield.

I called for service on rental property. I renovated this rental property after Katrina a national disaster. I then signed up with American Home Shield which became a big mistake. I called for service on AC unit. After explaining the problem, AHS sent their contract repairman out to find fault of getting out of fixing the problem. I asked myself, what reason I need a warranty service like this? It seem they are going to find an excuse not fix the customer problem. They told me because my AC wasn't installed properly, they could not cover the cost. I hired a general contractor to check my AC, he told me all I needed was a good cleaning. So I really wasted my money paying AHS for no service.

Once again, AHS warranty service results in high, additional, non-covered costs ($731) from the AHS installer that I am required to use. The coils on my air conditioning unit have failed and need to be replaced. AHS will replace the coils but will not cover certain other things, some of which are in the contract language and which I understand, others are required to complete the repair regardless of code. The installer wants $731 in addition to the $60 AHS fee to do the warranty install. The $125 disposal fee for the old coils I understand.

The refrigerant is hazardous material and can't be simply thrown in the trash. The $178 code support hanging kit (metal strips and nails, allegedly to comply with code, the installer will not re-use the current ones) I disagree with but might possibly be construed to fall in the category of construction. Not sure how they would install the unit without supporting it like it currently is supported on straps. The $154 float switch is required by code but not sure why the current float switch in the current pans cannot be reused.

The $274 Mastic Air Seal, I really disagree with and they have not shown me the language in the agreement that says it is not their responsibility. To replace the coils, it is necessary to remove them from the duct work. Reattaching to the duct work and resealing so the air does not leak out is a required part of the repair, not an option, upgrade, modification, new construction, etc. and is the responsibility of AHS. In addition, the mastic is about 5-10 minutes of work and $5-$20 of parts to apply it with a putty knife, and cleanup/disposal of the putty knife if a plastic one is used.

Furthermore, they indicated that only this one repair company can be used to do the work so they do not have an option for me to get a different quote to do the warranty replacement work from another one of their approved installers. This tying agreement with their installers makes them part of this transaction and essentially lets the installer recover its costs and profit on "non-covered" items. If I had the option to seek other AHS approved installers to do the work, that would be different than AHS mandating that I use this installer with its high costs.

The installer itself said that these charges would not be required if I were to take the upgrade option, using the buyout value that AHS would provide for replacement of the old unit. If the same work needs to be performed and doing it under warranty is a required, chargeable expense and doing it as part of a new sale is just part of the normal install process, then it calls into question if these are necessary or just a way of cost recovery and profit.

So, while the coverage is useful, the consumer needs to be aware of and fight the typing agreements that AHS has with its approved installers, that force the costs of the install to the consumer with no option for competitive bid to do the work. The work has not yet been performed and I have escalated the issue within AHS. I am in a take it or leave it situation due to the tying agreement between AHS and its installer that does not permit an alternate installer quote for non-required services. I am locked in to use the one they sent to diagnose the problem. Out of pocket for $731 additional, non-covered charges, delayed service on air conditioning unit . I live in Texas with temps in high 90s/100s and have my grandson (infant) that will be staying with us for a week who may be at risk due to high temps in house.

It seems the same as every other story. I had a broken pool water heater. I called AHS, they sent someone out and charged me $60 just to tell me they couldn't cover the item because it had been tampered with. We originally, when we first bought our home, had an AHS inspector come to the home and we were lied to. They said that the item was covered and that we had nothing to worry about.

It's a really dishonest company, and will not reimburse me the money I paid them for the year. They kept me on hold for over 30 minutes, yelled at me, and treated me like I was some idiot. Do not hire this company, they are a fraud. We paid for the water heater out of our pocket in the end, over $2000.

My more than 20-year-old AC has been intermittent for some time and finally, it went out completely. I called in a request but they could not find anyone for a few days. Due to heat advisory, they upgraded me to emergency status and a technician came out on Sunday. He initially diagnosed the problem and took a day to fix which was no problem. Then he noticed the water around furnace and diagnosed a leaky coil. He spent hours on hold with AHS and being a small business I could not fault him for working rather than sitting on phone. Finally AHS approved a new coil but due to the age of the unit, modifications have to be made to unit which are not covered.

It seems that this modification clause has been used a lot because most new coils won't just slide in into old systems. In essence it's like having your engine blow on your 1990 Chevy and you get a new engine but have to figure out pay to fit 2010 engine into your 1990 Chevy. It seems that this same clause also happens with people that get their compressor replaced. The old R22 lines don't work with new systems and lines and coils need to be replaced which again fall under this modification clause.

I would appreciate hearing from any other AHS customers who fell victim to this modification clause. The house has been 80-90 average for over a week. They mailed the coil but I have no idea when the technician will get it.

I contacted AHS about my air conditioner not working. They sent out a repair company which only temporarily fixed the problem by putting freon in the unit and now its not working again. I then called AHS back and informed them that my a/c unit was not cooling again and they said it would be and additional charge to come back out again, because it was passed 30 days since the temporary fix they made the first time.

I then informed the supervisor Kelly for AHS that I did not want the same company to come back out to handle the service call on my unit because I did not like their service. She told me regardless of whether are not I like anything about the companies, AHS reserves the right to send who they want to send out and I could not refuse them into my home. Furthermore, Kelly continued to place me on hold until I was willing to give into her demands as well as talk over me while never addressing my concerns of the service I received from the last company.

I also asked Kelly the supervisor for AHS website in order to make a complaint. She said she did not know how to utilize the website and direct me to where I could make a complaint concerning the service I received from her. Also, she could not provide me with any number to contact her superior. She stated she would have him call me. As of 07/23/2010, I have not received a call from anyone despite the fact that I have continued to call AHS and make the same request over and over for someone to call me.

AHS was supposed to cover all my appliances. When the refrigerator broke, they said it doesn't count as insured appliance. When I had an oil leak in the basement, they said that they would find somebody right away to fix it and 48 hours later, they still didn't have anybody. Meanwhile, I found somebody myself as it was clearly an emergency. Then, they were going part by part for what they would or would not cover and I ended up paying for most of it myself anyway. I paid $80 for the guy to come look at why the dishwasher doesn't wash properly. Nothing got fixed--$80 gone. I would never sign up with them again. I canceled my contract with them.

American Home Shield turned me over to a collection agency because I cancelled their insurance policy. Why should I pay collections for cancelling an insurance policy? It's more than the value of the policy.

On Sunday, July 18th, we arrived home at 7:00 PM from a ten-day vacation and discovered that our central air system was not working. The outside temperature was in the high 90s and the temperature in the house was not much lower. We immediately called American Home Shield for assistance. The first person we talked with gave us the number of Steinmetz Air Conditioning; we called, and of course there was no answer on Sunday evening.

We called American Home Shield a second time to inquire about emergency assistance. We were told that there was no such service. We called a third time and asked to speak to a supervisor. A gentleman, who was at a home show, assured us that the company was attempting to locate an emergency company in our area (they had put in an emergency request) and that AHS would contact us within a few minutes. (As of Tuesday, July 20th, at 7:00 PM, we are still waiting for that call).

Finally at 9:00 PM and in extreme heat, we contacted a company who showed up within the hour, only to inform us that the control board was out and that a part was not available at that hour (at a cost of $159.00). That company called us at 8:00 the next morning (Monday, July 19th) to inquire if we wanted to order the part and have it installed that day. Thinking that our AHS warranty would cover this repair, on Monday morning, July 19th, I called Steinmetz but the receptionist could not find our work order in her piles of orders. Eventually, she found it in the cancelled pile. She asked me to contact AHS again to make another work request. I asked if Steinmetz would be able to service us that day, since it was so unbearably hot. The receptionist replied, "You and hundreds of others"--she didn't know if we could get service on Monday.

I called AHS again and asked if we could use a company that could get to us on Monday. We were given the name of Air Service of South Kansas City. I called them and was told that someone would be out between 1:00 and 3:00 PM.

At 2:00 PM, two service technicians appeared, wrote up the order, collected $60.00, and reported that nothing could be done without AHS approval. We pleaded to get our problem corrected that day. At 7:00 PM, I returned home from work and called AHS. I was told that they had received nothing from Air Service, and no decision could be made without a diagnostic report.

On Tuesday, July 20th, at approximately 8:30 AM and after spending the night with a neighbor, I called Air Service and was told that AHS was not going to cover the cost since the damage was the result of a power surge, and that AHS would be contacting me shortly to inform me of the decision. That contractor said that he would install our part if we wanted. He, like AHS, did not follow-up with me on Monday, so I declined his offer. However, the emergency contractor called a second time to ask if we needed assistance, so I immediately arranged for a repair which was completed by 2:00 on Tuesday, July 20th, for $528.00.

At 6:30 PM on Tuesday, July 20th, AHS called to inform me of the decision not to cover the problem. My point to this complaint is not about the money, although we have been customers of AHS for many years and expected this problem to be covered under our warranty.

Our primary goal was to get the central air fixed as quickly as possible. The issue is lack of follow-up and lack of addressing this issue in a timely manner by passing the responsibility around. As a result of this experience, we are cancelling our membership immediately. Our money will be better spent on handling our own emergencies. We endured a 90 degree house for two days and nights and spent $159.00 on an emergency call and $60.00 to AHS for nothing.

I do not recommend American Home Shield. You're better off putting that $300 - $400 in annual premiums into a savings account for appliance repair and maintenance. I have been using AHS since I purchased my condo unit in 2006. Each summer, I call AHS to report that my central air conditioning system isn't cooling my home, and each year, AHS sends a technician at $60 a visit (always from a different company), who ends up simply refilling the refrigerant. This only resolves the cooling issue temporarily, and by the following year, I have to call them again with the same cooling problem.

This past June, I called AHS and reported that my heating/air conditioning system was short-cycling and not cooling my home. They sent a technician, who, per the invoice, simply refilled the freon. The air conditioner worked for a month, but by mid-July, it started short-cycling again. I complained to AHS, who sent another technician (different company, again). This technician checked the motor and determined that it wasn't working properly. He told me that he had to order a part and would check with AHS to see if if this was covered under my warranty.

Well, lo and behold, I received a call from an AHS representative early next morning who informed me that the blower motor was wired improperly; thus, they would not cover the $300+ repair! I then spoke with her supervisor and complained that I report a problem with my air conditioning system each year, they send a technician, and not one of them had ever reported this problem before. Why? Either this has been the problem all along, or a previous technician must've messed with it.

He suggested that if I disputed these findings, he would send another technician to determine if, in fact, the motor was wired improperly, and if it is, I would have to pay an additional $60.00 fee! I informed him that I was extremely unhappy about this and I would not be renewing my contract next year. He simply thanked me for being a customer and for letting them know of my intentions.

I have contacted them 6 or 7 times for my AC unit. They have yet to fix the problem but they continue to send people out. It has been 3 months and my wife is 7 months pregnant. When it was explained to the technician that my wife is 7 months pregnant and the AC is not working on one of the hottest days of the year, they said it was not an emergency. They sent out another technician who stated that the coils needed to be fixed on the AC. The coils are now fixed and the AC is still not working properly.

I have had AHS for about three to four years. They were good until about April of this year. I pay $45 a month. They have fixed my washing machine once and my dryer a couple of times and no major parts was broken. When my refrigerator broke, they ordered the part twice and it was the wrong part so after about four weeks, they gave me a brand new refrigerator. So I had no complaints. When my AC broke in April of 2009, I called them and they sent out Harkins Air and they went into the attic and said that he would have to go and take information back the office. I asked him to check the outside unit because the neighbor had noticed that the fan wasn't blowing; something like that. The neighbor fixes air conditioners and knew that there was a problem. He checked the outside unit and it needed a motor.

They called me back and said that because the ducts in the attic was not tied up correctly, they could not fix anything until the problem in the attic was corrected. I asked them to fix the outside unit and I would get someone to fix the ducts in attic that has been like that for 15 years. They called back and said that they couldn't fix the outside unit because of the problem in the attic.

I called Harkins to get an estimate for the duct repairs and they never called me back. I was without air for two days going back and forth with them. The next morning, I called Calvin's Maintenance and they came out at 8:30 AM to put a new motor in and completed the job by 10:30 AM. The motor was under warranty so I had to pay $200 for labor.

I wasn't going to complain since we got a new refrigerator but my in-laws both in their 80's, temp 90 to 100 degrees, just got the warranty about six months ago; AC went out on Monday, July 12th and on July 14th 2010. She had to call them to see what they were going to do and they told her the reason it had broken was because it hadn't been cleaned in several years. She had to call Baton Rouge AC and they came out that Thursday with the part and fix the AC by 1:00 PM. It was also under warranty.

We both had to pay our $60 to withstand these high temps and way three days before getting AC fixed. To me, a scam is going on and Harkins AC in Baton Rouge is part of the scam. Beware!

I have made a service request with AHS on 6/15 to fix a leak in my kitchen sink. A serviceman from All Pro Services was dispatched within a few days to examine the leak. He determined that the problem was in the faucet itself and that the faucet needed to be replaced. He was going to get an estimate and make another appointment to come and replace the faucet.

After many calls back and forth, I was told by AHS that the faucet would be covered feature-for-feature by the terms of my warranty and it was just a matter of making an appointment and getting that replaced. It has been almost six weeks since my initial call and I am still waiting for that faucet. Between AHS and All Pro Services, I have made 20-30 calls over the last few weeks, each time spending about half an hour or more on the phone during my work hours and spending my daytime cellphone minutes.

Each time I have been promised a follow-up and resolution but to no avail. To makes matters worse, I now have water damage in the wooden cabinets under my sink because of the water leak (which I tried my best to contain using bowls, plastics etc). I have told AHS about that and they state that water damage was not covered. I explained that the damage would not happen had the leak been addressed on time and they said they will see if anything can be done about that. I have yet to get the faucet fixed or get any sort of assurance about doing something about the damage to the cabinets.

We were fixing a flapper in the back of a toilet which we had done before and there were no problems until we attempted to re-open the water valve behind the toilet. It broke. There was gushing water all over the bathroom, upstairs, hallway, laundry closet and a bedroom. I ran down to shut off the valve near the garage and it broke also, allowing water to continue. I called AHS for emergency service and was relayed from person to person or department to department so that finally, I was put on the list for the next morning.

I spoke to a live person and was later told that this was a recording! It's not possible! Anyway, I called another plumber that fixed both valves and fixed the running water in the house and checked thoroughly to be sure that all was in order before leaving. The cost was $465 that evening. I asked them to come back the next morning to replace the insides of two aging toilets for another $150. I could see AHS arguing about the second appointment but the first, so they also admit, was covered by the warranty. However, they denied reimbursement. I resubmitted my complaint and they have not yet answered.

I believe I will cancel this contract today and take them to small claims court. Their system was so difficult to follow in the eye of an emergency that I could not get through. Their records showed that I called and they refer back to the contract saying that I was not to call anyone else to do the work. Forget the house and the water spraying all over! Forget them! They also fixed' our dishwasher or just looked at it, fiddled around a little, then said it was calc build-up' which can always happen but didn't solve the problem.

For the toilet spray, we have had to make a home insurance claim with a $1,000 deductible. There was damage to the hall, carpet, laminate flooring in the bedroom, linoleum flooring in the laundry closet, wallboard and baseboard wicking and wallboard problems downstairs where the water leaked to. We were lucky it wasn't worse! Anyway, they had to use dehumidifiers and huge blowers for 3 days which are noisy and horrible, even though it is 100 degrees outside. Now, all the various parts must be repaired which is an expensive journey. All is covered by AHS, by contract, though they don't think so. Flimsy excuses and useless workmen.

I requested service on my a/c from AHS on April 16th 2010 (Strong Heating and Air) and to this day (July 16, 2010), the service has not been provided and my unit has not been repaired. Strong Heating and Air have been to my home four times for repair since date mentioned above until June 24, 2010. Each time was to correct the previous visit until I said enough is enough and I no longer wanted this company/vendor in my home. This company has misdiagnosed each visit causing me and family to suffer in excruciating heat in access of 90 degree temperature. Since this company was unable to carry out the repair once more which I believed to be due to very poor customer service and lack of experience. I also find disturbing that a company such as AHS (which I found out while reporting Strong Heating and Air to the BBB of Georgia) with an A rating would associate and submit an F rating company like Strong to their paying customer.

I contacting AHS for support and assistance with helping me resolve my problem has not been a easy at all. I have spoken to 21 AHS agents, three supervisors (Emily, Rhonda and Andrea) and one contract relation representative (Ron). Rhonda and Ron got the ball rolling again with trying to get this problem solve but as before the ball stopped rolling. At this point and time, Rhona is on vacation and Ron is no longer returning my calls (per the 3rd supervisor, AJ, Ron has been very busy but had intention of returning my calls). I did not want to deal with Strong any more and Oxford Heating and Air was sent out for what I assumed was to complete the work. Oxford came out and realized two things that the company (Strong ) who installed the compressor did wrong: 1. the compressor was bad or 2. when it was installed they allowed debris to enter a/c lines which now would not allow coolant to pass and now freeze the entire unit.

Oxford refused but thanks to Ron that finally agreed (I assume). I received a call from Ron (AHS) on July 1st stating he had good news that everything had been work out with Oxford and I should be getting call to schedule an appointment. Beside waiting for more than three months to have my unit repaired, paying Strong $150 to remove a part that I now found that installed incorrectly (will have to be replaced again) and created other issue with my a/c that was not the reason for my first call. Ron calls me back (not Oxford as he promised earlier) and telling me I will not have to pay the $150 disposal fee again but now I have to pay $260 for parts that's now not covered by insurance.

I phoned Ron back and informed him that these new found parts that needs to be replaced are due to the error made by Strong Heating and Air. I never received a call back from Ron so I wrote the complaint department with AHS which was received on July 12th. Today (16July) Oxford finally called and scheduled an appointment for Monday (July 19th) between 8am-11am but stated there will be $460 due for uninsured item. I contacted AHS again and that's when I spoke with a 3rd supervisor, AJ at 3pm to get an answer as to will the fee be waived she had no answer and suggest I give them a call back on Monday to see if a decision has been made.

My elderly mother lives with and suffer from diabetes and the temperature in the house has reached over 90 degrees. I had to purchased three window units and was told by AHS they will only reimburse me up to $60 period and not per unit purchased. We have had to sleep with windows and, some days, doors open all night. I have lost all plants and inherited a boat load of bugs entering my home due to open doors and windows.

I bought a house in February which came with a one year American Home Shield Warranty. After remodeling a bathroom, my plumber (who is licensed over 35 years and also a very close family friend) came to run the new plumbing into the water heater and he informed us he could not do so because our water heater was severely corroded on the top. He said if he tried to, the valve fittings would fall apart and then I would be without water!

After looking myself, he was absolutely correct. I could see small holes on the top along with a ton of corrosion! He ran the water and then showed us the water coming out of the corroded valve fittings on the top of the water heater. I called AHS and they assured me this was something that would be covered. They sent a tech from Rite-a-way Services the next day. He spent about 5 seconds looking at it and told me there was nothing wrong with it! He didn't even turn on the water to check the leakage! He just shrugged his shoulders and told me everything looked fine. I then informed him that my plumber said as soon as he tries to run the new plumbing, the water heater will break. The tech then called AHS and told them I was going to purposely break it! What nerve of him!

Then, on top of that, he told me he could replace the lines for $100. There is nothing wrong with the lines! It's the valve fittings! I asked the tech if he could wait five minutes to explain this to my husband (who is a licensed contractor). He told me he didn't have time and just left. But, he had time to fix lines that didn't need replacing!? Hmmm... My husband and I own a construction company and would NEVER treat a customer like that! It's companies like this, that give other construction companies bad wraps.

I refused to pay him the $60 service charge, since he wouldn't even do anything to test it. He said no problem, they'll just bill me. Bill me all you want, you won't see a penny from me! What a waste of time! Glad I left work early for that! I'll just pay my experienced plumber to replace the water heater! I wouldn't even let that company plunge my toilet!

My 12-year old Maytag Neptune front loader washer began having problems. Sometimes water is left in the drum and the clothes are not spun properly after a cycle. Sometimes, I could only use the quick cycle. When the machine started really shaking and making a sound like a jet plane landing on my house, I called AHS. They sent out a technician who said it was the bearing and had to be replaced. AHS sent out a second technician (note these technicians did not come out immediately and laundry was piling up. ) He shook the drum, said the bearing needed to be replaced. Neither repair man ran the machine because of fears of major water damage since it was leaking water and oil. AHS said that because they can't run it to check the motor and the control panel that they will only give me $570 (the cost to replace the bearings). They could do the repair to the bearing and then diagnose the other two issues.

All in all after weeks of waiting for a washer, they will only give us $570. They also said that they could give us their "volume discount" which is higher than I can find on the internet, and they won't pay for delivery, installation or removal. If I want, I can have them repair the bearings just to still have a machine needing major repairs. I feel like I have paid a premium to have high quality service and the replacement of a washer that is in need of major repair. Instead I could have saved my premiums and bought a new machine for less myself. I had to do 48 loads of laundry at a laundromat and will still have to wait a few weeks to get this resolved. I have surgery next week and the last thing I need is to have no washer or repair men in here just to have it not work when they're done and have to go through this process one more time. Never use AHS.

I've had American Home Shield for several years. They have to "fix" my ac unit every year. This was the second time they came to fix it this year, once in April and now again in July. I called AHS on a Saturday evening. The company they referred me to did call me on Monday which was a holiday but they were open. They were supposed to call again and come out but they did not. They scheduled an appointment for Tuesday afternoon at 4:00. On Tuesday at 2:30 the technician called and said that he was stuck in traffic and it looked like it was going to rain so he wouldn't come and rescheduled for Wednesday morning.

I called AHS to complain and see if they could send a different company and the customer service (and I use that term loosely) said it was not an emergency. I said not an emergency for you because you have air where you are. She said they couldn't switch companies just because that company couldn't come when I wanted then to come. I said well ma'am isn't that the definition of customer service. I said well surely I don't want that company now that you have told them I called to complain. She said I didn't have a choice.

I even tried calling to speak to another customer service rep and asked for a supervisor. This was not the first time I've gotten crappy service from AHS and from reading some of the other complaints I see that it is a trademark of theirs. It has only been a week and it not working again. It seems I am going to have to call them out here for a third time in three months. It's going to be one long hot summer.

I contacted AHS to schedule service on 7/09/2010. I was contacted by Waldorf Water and Gas on 7/9/2010. The service appointment was scheduled on 7/13/2010 between 8:00 a.m. and 12:00 p.m. On 7/13/2010 at 12:00 p.m., I got no contact from Waldorf Water/Gas representative

On 7/13/2010, after the 12 p.m. deadline, I contacted Waldorf Water/Gas twice to inquire about the status of the technician. The answering machine was put in only. There was no live contact and I left a voice mail to call me. I contacted AHS home office approximately 1:30 p.m. and explained the situation. I was asked to hold. The AHS representative informed me that technician is running late and would be at my residence within the hour. I assumed CS representative was in contact with Waldorf Water/Gas representative.

On 07/13/2010 at 4:30 p.m., I had no contact from Waldorf Water/Gas representative. I departed my residence to conduct personal business. I returned home approximately 5:45 p.m. and found a "Sorry, we missed you" notification on the door. This business practice is totally unacceptable. On a scale of 1 to 10, AHS's customer service rating is -10 and subcontractor's is -20. I will not be recommending their service to any more of my family and friends. In addition, I will contact everyone that I have recommended to them and relay the details of this particular incident.

On July 6, A/C went out in my home and as soon as I found out, I filed a request online. The offices were already closed. Next day, my tenant received a call from Consolidated A/C and they said it would be Thursday before they could get out. They came and said that the fan blade is broken. They will check and see if it's covered and will replace it. They called AHS and yes, it's covered. Now, the problem is that it is an OEM part which must come from the factory.

Today is July 13, 2010. The part is not here and not expected until possibly the 16th, which is a Friday. So I am assuming that they will not put it in until week three. It is 110 degrees in Phoenix. My tenant's pet has died and now I'm paying for hotels (which I don't mind). I wish I had known there are so many people with no common sense in this world to make a decent choice to help an AHS member--mind you, for 20 years, at $600 per year (which is $12,000 that I have paid them and they have fixed only minute things. You would think they would find a way to get the A/C running for this single mother and her children and pets. I will cancel and never ever use them or anyone else for a warranty again.

On 7/10, I called and reported my A/C unit was not working. I told them that I needed emergency service because I have an 87 year old mother with breathing problems and a daughter with breathing problems, as well. They could not locate anyone but told me to try to find someone and I did. When the tech called with the information, Ryan was extremely rude and said they would have to get one of their people out here, on Monday. I told him of my situation and his response was, "oh well there is nothing that I can do, go to a hotel". It wasn't what he said but the rudeness in his voice. I pay these people $500 per year, plus there are more than 25 family members with the service.

I called and reported the problem with Ryan, but AHS definitely has PR problems. It will be Monday, 7/12 before someone calls me. One of the things they advertise is 24 hour service. That's a joke. Needless to say, no contract renewal! They are losing about $13,000 from my family and friends alone.

Approximately 9 months ago, our LG dishwasher stopped draining water. When we reported this, the designated repair people. Sears came out to fix it. They discovered the problem, ordered the part and two week later they came back to install and complete the repair. It still didn't work. We repeated this process 6 times. We were without the use of a dishwasher for over 2 months. I called to see if their sales literature wasn't true - that they would replace the product if they couldn't repair in 3 or 4 times. "Not in this case," I was told.

Now it has broken down again and when the repair man came out to inspect it, we asked how could they afford to continually send people out. He said, "because the LG parts are so cheap, it normally costs less to repeatedly repair than replace." We waited 10 days for the parts to arrive and another week for the repair man from Sears to appear. Guess what, it still doesn't work! Tomorrow I must start all over again!

On June 11, 2010, I contacted AHS to have my washer machine repaired. I was told that the part would take 1 week to arrive. That was a month ago. I have called the company that AHS contracted with (Barney's Mechanical) so many times that I just stopped calling. I called AHS on Monday, July 5, 2010, and I spoke with customer service rep Meradith who in turn called AHS and was told by the office manager "Trish" that the part was in and my washing machine would be repaired by Friday, July 9, 2010.

It's 10:02pm, July 9, 2010, and my washing machine has not been repaired. I have a family of 5, and the closest laundry facility is 25 minutes away. I pay AHS every month on time, but I am not getting the service that my contract clearly reads I should get. This is unacceptable, and no one at AHS seems to care enough to do anything about it.

I called the company so they can check out the water heater. The technician came to see the water heater and told me that it would cost $225 which included an installation upgrade and a disposal of the old water heater. I told him that I could dispose of it myself and he told me that it would be $138. The next week, I called so they could put the new water heater and the technician told me that it would cost $325. I called the company and asked them why it would cost so much, and they told me that they would talk to the technician and call me later. Three days past and I never received a call.

I called them and they said that the system was down. The next day, I called and they told me that they could not contact the technician, so I talked to the manager and he told me that he would investigate the situation. The next day, I talked to one of the employees and he told me in the computer, they had to charge me $138. I talked once again to the manager and he told me that the technician would charge me $325. In the store, a water heater costs $350. How is it possible that they charge the same price that a water heater costs? I once again talked to the manager and he told me that that was the final price. I paid $420 for the membership and $60 for the inspection. I would like to know if I can get my money back. Thank you for your time.

AHS sent a representative out to my home because my air conditioner was not functioning properly. The technician checked the system from inside the house and then went outside and lifted the top of the system. He pulled out some wires and pushed a button. He stated that if I continued to have the problem with the air conditioning humming I am to do what he had just done. Minutes after leaving, the problem reoccurred. The system is to date, not functioning properly. I had to throw out my washer because the technician accused me of overloading the machine and did not repair or replace the unit. I spend approximately $40.00 a week at the Laundromat because AHS refused to repair or replace the washer. This has caused an economic hardship because I now have to pay a taxi to carry me to the Laundromat to wash my family's clothes. I would never recommend AHS to anyone.

For the last 3 years I have had problems with my A/C. When I call AHS, they send out technicians who will give you a diagnosis and say they need to call AHS for approval and of course it never is. Today is the day that I really had enough. My A/C is leaking from the ceiling; this is the problem I have had for 3 years.

So today, the tech said that my drain pan was rusted out and would need to be replaced. He did nothing but check the unit. He did not have a ladder and asked if I had one, I ended up giving him a chair and put a towel over. He said he would need to blow out the line and gave me a consent form to sign. Within minutes he was finished (did nothing) and said he would call AHS because of the drain pan and would need approval.

I called AHS and they said the tech reported that my problems were due to lack of maintenance. I could not believe what I was hearing. I told AHS that was a crap. I had been having this problem for 3 years and none of the techs told me the drain pan had a hole in it. My filters have been changed, the vents and coils have been cleansed, so what would I know about a hole in my drip pan?

They said I would need a 2nd opinion and I would need to pay for it. I told them absolutely not and asked to cancel my contract with them. I was given a number for that department and the guy told me he would send out another tech for a second opinion and it would not be charged to me.

Ironically, they took out my payment today. I am not feeling any trust here. I am going to wait and find out if my problem will be dealt with. If not, I am going to submit a complaint with the Attorney General's Office.

I have a heat pump which was serviced under warranty in April. A contractor, Bradley Equipment, AHS hired replaced a compressor that was under warranty. The contractor did not remove the original, contaminated dryer filter located inside the heat pump, and installed a uniflow dryer filter in the place where a biflow dryer filter should have been installed.

I have been told by two certified Trane contractors, Acors Heating & Air Conditioning, Hull Street Road, Richmond, VA and Philip **, owner of Allen Mechanical, Turner Road, Goochland, VA, that the Bradley should have replaced the original dryer filter inside the heat pump with the uniflow filter (i.e., due to the internal plumbing configuration), or he should have removed and bypassed the original dyer filter inside the unit and placed it with a bi-flow dryer filter where the uniflow filter was installed.

In either event, the original dryer filter should have been removed because it was contaminated and the contamination would damage the newly installed compressor. I was told that the manner in which Bradley installed the dryer filter, without removing the original dryer filter, would result in contamination and premature failure of the newly installed compressor. I was also told that the heat pump will not operate properly in the winter with the uniflow filter (i.e., that it will allow necessary flow during summer when operating the air condition, but not during the winter).

We contracted a manufacturing representative of Trane, Ken **, who concluded that the repair performed by Bradley was incorrectly performed and supported his conclusion with the following excerpt from the Trane Service Procedures Manual: "Remove existing liquid line drier(s). Replace with new drier(s)."

Ken indicated that the new compressor would have a shortened life expectancy due to improper installation. I reported this to AHS on June 29, as soon as I discovered the faulty repair. I was told that I would be contacted by Contractor Relations, and was assured that the system would be replaced. It's been two weeks and I have heard nothing from AHS. I called again this evening and was told that I could make another service request, which would cost me an additional deductible payment.

I purchased a home in early Oct. 2009. Our two bathroom fans broke later that month, completely unrepairable and undersized for each room. Tried to file a service call with AHS from Oct. 09 to Mar 10. AHS kept telling us there was no warranty listed under our name or property (it was paid at closing). Had to get our realtor involved. Took 6 months for AHS to 'find' our policy which started in Oct 09. They finally send out a service tech. Had to call AHS 10 times during the service call, each time none of the previous conversations were annotated in the account and three times they couldn't find our warranty in the system.

The technician couldn't fix the fans and didn't have any fans on him. AHS over the phone authorized me to use a previously purchased fan and to purchase a second fan. I was told I would receive full reimbursement for both. I just had to send in my receipts. The end of May (2 months later) I get notification from AHS that they aren't going to reimburse me because there is no documentation in my file. I send them my notes, the notes I sent my realtor the day of the service, and the notes from the technician all verifying that I was told I would be reimbursed for both fans. I even provided the confirmation number provided to me by the AHS agent. They are still refusing to pay. Do not do business with this company! I haven't been reimbursed $230 for the two ceiling fans and the emotional crap of having to call them every week to check on the status.

I have had a contract with AHS for about two years and finally had to use them, as my central air conditioning unit stopped working. First of all, it was on a Friday night and unless it's deemed an emergency (over 100 degrees!), a technician will not be dispatched until normal working hours. In this case, it was Monday - over two days later and the temp was in the mid-90's. The guy comes out and says he can't access the freon pipes to diagnose and fix the leak and I am not covered. I paid him $60 for this.

I then had another A/C guy come out (not under the AHS plan), who was able to get to the root of the problem and fix the problem. I had to pay about $740. Of course nothing to be reimbursed by AHS! I called AHS to complain about this and my feedback fell on deaf ears. I had the contract cancelled. Do not use this organization.

I live in Florida & have been having A/C problems since the beginning of June 2010 & it's now July 6th 2010. AHS sent out a company that said there was nothing wrong with my A/C; it just needed the corals cleaned. I felt like it was more than that so I decided to hire my own A/C company to come look at it. Well what made me think there was more was because my hallway floor was being flooded with water & it was going into the bedrooms.

The 2nd A/C company came & said the unit was so old (21 years old) & it needed to be replaced & the draining pan is cracked & broken. I called AHS to let them know that the company they sent out didn't know what they were talking about & this was the problem. Meanwhile this is already 2 weeks after the 1st call I had out to them. I was informed they will not take what my A/C guy said. They will send out another company to look at it. Another company came 2 1/2 weeks ago to look at it & sure enough there is a crack in the pan & that is why there is water gushing out into my hallway floor. They also informed me that AHS will not replace the unit just because it's so old that they will rig it every which way they can.

So therefore they were going to have to order a special pan to be made & it would take no longer than 2 weeks to be made. What? My A/C isn't working & it's gushing out water into my carpet & I have 4 young kids in a hot house all day & you're telling me this? Oh ,it just gets even better. They called me July 1st to inform me the pan is finally in. Great! I made my appointment for Monday July 5th between 2-4. I took the day off to be here for them to come. It got around 3:45 & They were still not here, so I decided to call them. Answering service picks up! Oh they worked half a day. I informed the man I had an appointment between 2-4. He called the A/C guy that was to come out & that guy said the pan did not come in & they were not coming to my house. No one even had the nerve to call me to tell me this & I missed a day of work with no pay.

I then called AHS & told them what this company did to me. I told the rep the company worked half a day & no one was there. She put me on hold & came back to the phone to let me know she just tried calling the A/C company but no one answered. Then the lady had the nerve to tell me to prevent the A/C from gushing water is to turn it off. It is 100 degrees here in Florida & I have 4 young kids & you want me to turn my A/C off for 1 month while they ** around & take their time fixing my A/C? I told the lady she was out of her ** mind! I just told her they worked half a day & no one was there!

She claimed they would call them the next day to take care of this matter. I still have not heard back from AHS! I called the manager of the A/C company this morning & he said the warehouse was closed & they couldn't get the pan. I asked why no one called me & he didn't know why. Supposedly they are to come tomorrow afternoon to install the pan. Needless to say I will never use that A/C company which is called 3rd Generation here in Florida & I will never use AHS ever again!

I have been with AHS for 8 years between 2 different properties. This year by far has been a disaster. Within the last 3 months, AHS has sent a contractor to my house 6 times, twice each for (A/C, plumbing and electric). Now, they charged my $60 service call twice for a problem that they could not fix. Yet, they were told of the problem and location before they came out. Now, on 7/3/10, after waiting all day for service, I'm told that they can't fix my A/C unit because the coils are dirty. Forgive me if I'm being a little naive here. But if your A/C unit sits out in your backyard, the coils are not going to look like they are brand new.

I went out, checked the coils and it looks like normal wear on them, and I'm not seeing the same thing they are reporting. I feel that they are sending technicians out that don't want to do the job and write up reports so AHS won't repair the broken parts. Another example was on 7/1/10, a service for my microwave. The technician comes out, says that it needs a certain part, however, it will take several days to come in because it has to be ordered. The part cost more than a new microwave. What sense does that make? I am more than sure that when this issue is over, AHS will never again get any business from me. I'm sure that when I finish blasting them on FB with my 1,000 friends, they will take a big hit.

American Home Shield is an independent home insurance company, which covers certain areas from the home ( i.e., ceiling fans, air conditioner, etc. ) in the event they break or stop functioning .This company relies on subcontractors to perform the work done at the home. In my particular case, I scheduled an appointment to have work performed on my refrigerator by Sears A&E. I also have an appointment with Accurate Plumbing to work on a water leak from one of my bathroom sinks as well as a loose commode located in one the bathrooms. I received appointments of between 0800-1200 for the Sears repairman and 1000-1300 for the Accurate repairman.

The Sears representative showed up at the house at 1345, about an hour and forty five minutes late. The Accurate plumber showed up 20 minutes later than the scheduled appointment. This is not the first time I have run into scheduled delays from these types of contractors. As a matter of fact, my renewal contract with American Home Shield expires at the end of next month and I am not going to renew it. It was a total waste of money. Not only am I paying a monthly fee to American Home Shield, but I am also paying the contactor a $60 fee regardless of whether work is performed or not (covered or not covered) under the contract. This is a total scam and I do not want to be another victim.

I just want to get the word out that this AHS is the biggest con-artist scam in the warranty business. We belonged to this "protection plan" for over 12 years and have paid over $7K for "protection". We have lived through several bad experiences, one being trying to get our dryer repaired for over two years, incorrect information by their customer service reps, unable to speak to a supervisor or manager, and now a coil problem with our air conditioner that they refuse to fix because their second opinion repair person said it did not have to be replaced after two repair persons prior said it did. And it clearly stated in our contract that coils are covered.

Needless to say, after 12 years of paying into something that did not protect me when I needed it caused me to cancel this plan. I figure putting $60 dollars in the bank for 12 years could have purchased me a new dryer and air conditioner by now. What was I thinking! Take it from me, and learn from my experience. This company does not protect you; they just take your money and leave you high and dry when you need them. This is the first time I have ever written in a complaint on-line before.That is how compelled I am to make sure no other person gets taken in by AWS. If you have a policy, I pay another monthly premium for nothing.

I have a 6.5yr. Kenmore water heater that the pilot light keeps going out after it cycles. Parts are under warranty. AHS sent a service tech who could not fix the problem. Service tech contacted Kenmore who would send a service tech for a call-out fee of $75.00. AHS refuses to pay for Kenmore Tech and said if I call them then it voids my contract with AHS. So I asked them what I was suppose to do and was told, "Don't know." I was in a catch 22 position. I told AHS they had until the end of the day to remedy the problem or I was going to cancel my policy. I haven't heard one word from AHS. I just cancelled my policy. This is rediculous, instead of them paying a $75.00 service fee they would rather lose a customer. I have been with them over 3 yrs. All that money down the drain.

The following day I called AHS and filed a claim to have it serviced.

Since I said I would not purchase that cheap fan from him he left.

On June 11, 2010 I receive a call from AHS stating that a technician will come to the house on June 14, 2010. I was not told what for so I assume it was to replace the fan.

The technician shows up around noon and tells me he is there just to do a second assessment of the situation. He looks and says the previous owner did not install the fan properly and it is a code violation so AHS would cover up to $250 for installation. He takes pictures and leaves.

On June 16, 2010 at 11am Brenda H from AHS calls me and tells me that they will cover the cost to replace the fan and that for installation only $250 will be covered. She says to correct the code violation installation I would have to pay $350 out of pocket. Basically she's saying it will cost $600 total for installation only. I tell her that's ridiculous it would cost that much to install a ceiling fan and ask her about the cash out amount. She says she will research it and call me back.

On June 26, 2010 I receive a letter from AHS regarding the $340 cash out amount. This alone angers me since she did not have the courtesy to call me back before sending out that letter to me.

I call Brenda at AHS on June 29, 2010 at 10:38am PST and she actually picks up the phone. I speak with her and she tells me the $340 includes the $250 for installation. I then ask her that they believe the cost to replace my fan is $90 and she says that is what the technician from Jesco Electric said, so that is what they went with. I reminded her the brand/model of my fan and that to replace it would be $399 + $25 for the downrod. This amount doesn't even include any tax or shipping. She says that AHS doesn't take brand/model into consideration and said that the fan would have been the same color and same number of blades. I told her that's ridiculous and that I would like to know the brand/model that AHS thinks is equivalent to my fan. She kept saying that the cost I find would not reflect their cost and I told her I just want to know the brand/model to see what they think is equivalent regardless of the cost I find.

At this point I am contemplating even talking to a lawyer and seeing if anyone else would like to consider the same. AHS has already faced a class action lawsuit .

Thursday morning on June 24,2010 we noticed the air-conditioning was not working very well in our home. Being the summer in Oklahoma we called AHS immediatley to get it fixed. AHS informed us that they couldn't get anyone out for 5 days -the next monday! After my husband got off work him and a co-worker/friend looked at a few things -put in a new filter-etc. We even left the air-conditioner off that night to see if it needed to defrost the in-line pipe.

The next day -it still didn't work. Again after work my husband and his friend looked at it - they found and hit the reset button-etc. They thought it could be the motor -but,they did not touch the motor! We thought it best to wait until monday for the repairman to look at it. We thought we were doing them a favor by leaving the access panel off -etc. But, according to AHS since it was off -they denied the claim! I understand they must say if it was open-etc. but, the repairman said it was the motor which we honestly did not touch! They are saying everything was dismantled when it was not! It seems they are just trying to get out of their part of the warranty coverage. They are not upholding their end of the bargain!

We spoke to a couple CSR's and a supervisor to no avail. Instead of us paying our co-pay of $60 we had to pay for the whole repair - over $350! We our beyond broke now -I would've been happy to work out a deal they pay half and we pay half -but, they wouldn't budge! We have been with AHS for 5 years and can't believe they would treat a loyal customer this way! After this I doubt we will be a customer for long! Because they denied the claim. We had to pay for the whole repair -over $350! -Instead of what we expected to pay our co-pay of $60- We our beyond broke now.

Contacted American Home Sheld on 6/11/10 because of A/C went out, sent first contractor who was drinking and said the total unit needed replaced. They then sent a second contractor who said only the compressor needed to be replaced. It is now 6/25 and we still don't have a a/c unit and we live in Florida and it is 95 degree. The second contractor was asked to call us on 6/23 for a uggrade, have not heard from him neither has American Home Sheld. We then said we would not let the company replace the unit since they will not return our calls; what will happen if it is the new compressor. We have been two weeks without a/c and I called a new company at 4 pm asking about replacing the a/c; they will do it tomorrow 6/26. I paid $400.00 to American Home Sheld for insurance and to take care of problems and they have not! I am paying out of pocket to have the a/c fixed tomorrow.

Why is this company still in business. Look all over the internet. I am beyond furious. I pay $600 a year for this service. I have a reputable AC company come out two times a year and service and clean AC. They came out this year and said the evaporator coils were leaking and if I wanted them to fix it it would be $1,550.00. I looked at my AHS contract and it says condensor coils covered at 100%. As they denied my claim 2 years ago for a circuit board being replaced saying it was too dirty and cost me $700.00 then I make sure I have someone out two times a year to keep clean. When AHS tech came out they told me that to bring everything to code and for them to replace coils my part would be $1,624.00. I have this in writing.

I then called AHS out of my mind with this gross misrepresentation and they said my part was $1,735.00. I then said that is absurd, I can get it done without the $600/year insurance for cheaper by a more reputable company like Bill Joplin that would never deal with American Home Shield. I then said I want a supervisor, no one to go to. I want an explanation. I want a cash out option. They told me I would be notified in 48 hours. Called today for the status and they said it would be next Wednesday. Excuse me, why did you tell me 48 hours yesterday. On this same day they came out and denied my refrigerator claim. A refrigerator should cool at 40 degrees. Mine has been 64 degrees for 6 weeks. Came out once and replaced something on Refrigerator. It still did not cool.

Waited 2 weeks to come out again and yesterday said the door seal needed to be replaced at the cost of $417.00 on an 18 year refrigerator. They have been out 6 times on this refrigerator and will repair it to the very end and then find a way to say it is something that is not covered. Ridiculous. I have called 3 other repairman and gone online and they all say that is you think a door seal that is working according to the dollar bill test will cool an extra 20 degrees then you are crazy. He said to defrost fridge and it will work fine. Defrosted all nite and used hair dryer, no ice. Still is at 64 degrees today. Im done.

I orginally had my central air unit worked on my american home shield contractor. The repair men arrived and stated they fixed the unit, and later on the unit failed again for the same problem. THe second repair man came and stated the unit was not fixed properly and it was rigged up and it is a fire hazzards.

The second contractor refused to repair the unit, and he reported it to american home shield and they stated they would get the first repairman back out to fix his problem as he did comply after I stated I would go the fire dept and the township to file a complaint. They agreed to fix the unit and I was suppose to reim. for the service fee for the second repairman. I have been fighting with American home shield that they are going to reim my money.

Todate that promise to reim my service fee of $95.00 was not done. The fact that american home shield contractor put my family in harms way of a illegal hookup.

I answered a internet flyer for a house for sale, meeting with Steve W at the home, It needed a lot of work, Mr W told me that the warrenty company would pay for the repairs! I just pay the first $60.00. with that info and trust into Mr Winners words, I summited a offer, after closing I called the warrenty company, gave them my contract # 89631101, they sent out Stewart Plumbing, acting like they were going to work he asked for the $60.00, I gave it to him and he left. I later found out that Stewart Plumbing only came out to discover excueses why my home isn't covered and now the warrenty company isn't going to fix this house! please help!

The thermostat is set on 70 and it's 91 degress in the house.

I need this issue resolved, these contractors they have working for them , work for them and only them.

I am a policyholder and requested service for my GE Dualwave combination oven/microwave unit in Feb 2010. Both units share a common built in control panel. The tech came out from Eurocare and quickly replaced the burner element in the oven and all was fine. Very impressed with the service. Last week my microwave oven made a loud "pop" and went dead. I called for another service and this time a tech from AG Appliance Repair came out. He fiddled around for a long time and finally said he needed a capacitor and would have to get it and make another service call.

The following week a different technician from AG came out and again fiddled around for about 35 minutes. He then informed me that someone had taken out the internal thermostat and "jumpered" the wires. I informed him that the only work ever performed on the oven was a few months earlier and of course now. He said it looked like I needed a complete new board and that probably wasn't available so I'd probably need a new unit. After I few days I called AG and was advised the claim was denied. I called American Home Shield and got the runaround. Finally got to the denial department (30 minute wait) and I reviewed the entire matter with Carolyln. She basically scoffed at my story and said they weren't going to fix it.

We agreed that the unit was working after the Feb repair and it was still under coverage. Her position was that since a part is now missing I must have done something. RIDICULOUS. The tech at AG did tell me "unofficially" that sometimes if a thermostat is old and they can't get the part they sometimes jumper it (remove it and reconnect the wires). I can't prove anything but I have a strong feeling the first AG tech tried this "fix" and made things worse. This is based on the amount of time he was attempting to fix it. In any event the unit remains broken.

AC compressor shorted terminals. Had someone look at it before AHS and they said the compressor needs replaced because it is pulling too many amps. Called AHS and they sent someone 4 days later. He said the problem was due to lack of maintenance because the coils were bad. AHS denied my claim. After speaking with the HVAC guy who came out before AHS, he said that no way can the compressor be damaged by dirty condenser coils. There is absolutely nothing I can do. I cleaned the evap coils in Apr, it is now June and they said that it is lack of maintenance is why they are dirty. These people are very hard to deal with. WHAT A SCAM

I have been a long standing customer of American Home Shield (AHS). A couple of months ago, I received a notification through the mail informing that a "class action" case had been filed against AHS by a law firm based in CA. I am seeking legal advice to take legal action against AHS due to their negligence to repair my AC unit that is not working for over two months. AHS has sent Pro Air, an AC contractor that conducted 4 unsuccessful service call repairs.

I insisted they find the repair needed and stop the patch work that only allowed the unit to cool for a couple of hours. It was determined on the 5th repair visit that the compressor was not working and needed to be replaced. They ordered the compressor which took more than 5 business days to arrive, after many calls and Pro Air locating compressor, I was informed it would take another 7 business days to replace. For the past month, we have experienced extremely hot temperatures in Texas, over 90 degrees, much higher in a hot house.

On 6/10 my plumbing pipe broke. I have American Home Shield warranty when we purchase our home 3 months ago. On 6/12 I called AHS and they scheduled the next morning for a plumber to come by. On 6/13/10 at 9 A.M a plumber came. He went to the crawlspace and took a quick peek. He came back up shortly and told me the ground was not dry. He refused to work on it. He recommended a company to me that specialized in dry vacuuming crawlspace and told me to called him back once it's vacuumed dry. I called the company and got the estimated cost of $500 for my size of crawlspace. Shortly AHS called and told me my contract doesn't cover wet ground cleanup warranty and there is nothing else they can do.

As I was about to leave for a business trip the next morning, I can't afford to leave the family without water. So I called a local plumbing company. They came and fixed it two hour later for $210. There was no mentioned of wet ground problem. I later called AHS for reimbursement. Predicably it was denied.

It's absolutely amazing to me that the plumber AHS sent simply refused to do the work.
My observations are:

1) The plumber that sent simply can't perform the job because he's too big to fit in the crawlspace. The wet ground was just an excuse.

2) There is no incentive for the plumber/contact to do the job, unless the task is very simple and easy to complete, so he can collect his $60 with minimal time spent. The insurer, AHS pays these contractors too little, as an AHS rep told me, with HMO-like pricing. They pay a contractor a fix fee per job, probably the $60 fee is all they get or probably less. So there is incentive for the contractor to not perform the task the first time. The more times they have to come the more $60 they collect.

3) Insurer like AHS also have incentive to delay any works unless it's a very simple task. If a task is expensive, the longer they delay the likelier the home owner will hire his own contractor to complete the work at his own cost. AHS then can read you back the contract that all work must be approved by them. However, if you need approval from them, they will simple drag it as long as they can.

The bottom line is the system does not work. AHS doesn't pay the contractor enough to perform most tasks at market price. So the contractors have great incentive to refuse work, cooking up all kinds of excuse to delay work. Repeated visits generate the $60 fees.

Don't buy American Home Shield or any similar warranty. Save the money you pay on the premium for a raining day fund.

I received a statement of account from American Home Shield for a service call made on June 8, 2010, which I paid at the time service was rendered. I called Mathis Air & Heat LLC and spoke with the bookeeper, Sue, and she said that the bill was paid and that you never received anything indicating that I owed for the service call. So, how is it that you are sendin me a bill for something that I had already taken care of at the time of service. Sue said if you have any questions regarding my payment to call her, and she was a bit taken back by your indicating that they had not been paid. So, what kind of scam are you trying to pull. I expect this problem to be solved immediately and to be notified of such ASAP.

I have a policy with American Home Shield for 7 years. I have always paid ontime. During that time I have had my AC unit serviced 5 times. Every time the unit was serviced the technician recommended replacing the unit since it was over 30 years old. The company indicated that would not replace it as long as it was running. Now the unit is broken they refuse the claim.

I have had an American Home Shield Home warranty for over 3 years, but only recently needed to place a service call. My air conditioner began rattling loudly and vibrating so hard the windows shook and it felt like a small earthquake in my house. The service technician from the HCAV repair company that AHS designated- Accurate Air Conditioning Heating- came to my home 2 days after I contacted AHS. The technician removed the front panels from the furnace/ac unit and shone his flash light inside. After about 20 minutes he told me the "blower wheel is really messed up" and would need to be replaced. I asked if he had an idea what the replacement would cost and he said he didn't know & would have to call Trane (my unit is a Trane) to find out. I gave the technician a check for $60 for the service call, per the AHS contact, and before leaving he said someone would call me.

Assuming that Accurate had made a mistake, I called them to explain what happened. They insisted that the technician had determined the only issue was a dirty blower fan, which they would come and clean for $250, independent of AHS.

I called AHS to see if we could come to a positive resolution. It was very difficult to actually talk to a real human being, but after many tries was finally routed to the Service department and talked to a young lady. She said that I have no recourse except to send a note explaining what happened and a copy of the bill for my new AC parts to an email address she have me- she also noted that it was unlikely I would be reimbursed, but I could try. In the course of our conversation, she told me that if I was not happy with the conclusion drawn by their AHS' designated repair service, I could have gotten a 2nd opinion IF AHS had suggested it (this is not noted anywhere in my contract and even the AHS admitted that I would have no way of knowing that AHS could have sent a 2nd technician if they so chose). Of course, if a second assessment had been made, I would have had to pay another $60 for the service call.

I wrote to the AHS email address I was given & asked that I be contacted regarding this issue. I also said in my note that I would not post a comnplaint on Consumer Affairs if they would contact me by June 14. It is now June 20 and I have not been contacted by AHS regarding this by anyone.

The contract states if it is agreed by an AHS representative that the refund would be honored. This is false practices and I will continue to take it further. The phone conversation was recorded and the refund of $89.99 should be honored. Therefore based on the terms of the contract I should receive my refund! My Desired Resolution:Refund of $89.99 that was promised to me. For the cancellation of contract # 48800295.

We called AHS on 6/15 and reported we needed emergency service on our AC. I am 60 yrs old and am prone to Broncitis and my cousin who lives with me has asthma (plus the weather has been 105-97). We were told (by our home warrenty service AHS that since South Carolina is known for hot weather that they may have problems finding service and that we could call someone and pay for repairs up front and they will REIMBURSE us-we don't have money for repairs up front, this is why we pay monthly for a home warrenty service). They got this company ARS (6/17)who has yet to call us, we have called both AHS and ARS several times and keep getting the same answer by both "we are scheduled and they will call 30 min b4 coming out and they will be out today (its Friday already)and after calling ARS @ 9:33pm (6/18)was told they will call in the AM. We have been hearing this since 6/15. I am fast getting sick of this having to pay out the u know what for service and not getting it!

On June 15, 2010 by a scorching day in Florida I realized my A/C was not working. It was pushing 98oF in the house. I called AHS for service. I was told someone would contact me in the next 48 hours to schedule an appointment. I told them that as per my contract this could be construed as an emergency "such as extreme weather conditions" considering Florida is experiencing a heat wave of 105oF daily

The rep answered that after looking over the Weather Channel she decided it was not an emergency and I simply had to wait.

Considering I had a small child in the house, I had no choice but to call another service company for an emergency service. The other A/C company not only found there was a transformer that had died, but a contactor in the outside compressor unit was actually smoking and had started to burn through maintenance papers in the unit.

And this is not an emergency! Fire in the compressor is not enough. The contract is clear AHS can expedite a service call but AHS is there to deny all your legitimate claims

TO PROSPECTIVE AMERICAN HOME SHIELD CUSTOMERS: Through American Home Shield, I called for plumbing help. The plumber was supposed to come fix the flush of my toilet. Out of my three toilets in our house, one was not flushing properly. And the other two didn't flush correctly once in a while. After a couple of days, the plumber came over to take a look at this problem. He took a look at all three of the toilets and then decided to go buy some supplies from Home Depot.

After half an hour I received a phone call from American Home Shield. They informed me that the plumber is unable to fix the broken flush of the toilet because it has been "tampered" with. They also informed me that my cost is going to be higher than the $60 that I was initially supposed to pay. Instead the plumber wants to charge me $250. This is after he had taken apart the entire toilet without my permission or knowledge. They also informed me that the plumber had told them that my other toilet was broken. He again had completely moved and taken apart this second toilet. Claiming that there is something wrong with the pipes of the toilet and it is broken. This information was shocking to me, because for the past 12 years it had been working properly. And the cost to fix this new problem was at least $1,400. Both the $1,400 and $250 cost was not going to be covered by American Home Shield.

I found it astonishing that he had removed and taken apart the toilets and flushes without my permission. He left both toilets absolutely taken apart and decided to leave while I was talking on the phone to American Home Shield. American Home Shield basically said that they can't do anything about it, and that I'd have to pay in order to have my toilets back to normal before the plumber had destroyed them. And now after 30 minutes of being on the phone with American Home Shield trying to figure out what to do with this incompetent plumber that abandoned his unfinished work and left me with now two broken toilets instead of one, I STILL HAVE NO IDEA WHAT TO DO.

As part of a home purchase in March 2009, we received a home warranty with American Home Shield. In September of 2009, I noticed that we were not getting cool air when our air conditioner ran. I called AHS. They arranged for a technician from a place called "York Mechanical Services" to check the problem. I paid $60 for this technician to say that he could not fix the problem until parts were ordered. I lost a day of work to await this pronouncement.

Weeks passed and I heard nothing. Calls to American Home Shield and York Mechanical Services resulted in the same story. I was told that there was a delay in getting the necessary parts. Finally, at the beginning of NOVEMBER, I was told that the parts were in and that I could set up the repair. This is no longer cooling season in central PA where I live. I lost another day of work for the technician from York Mechanical Services to return to make the repair.

In March 2010, I did not renew the contract with American Home Shield due to my dissatisfaction with their services.

In May 2010, I turned on my air conditioner and found a BIG puddle on the floor of my basement where condensate was leaking from the condensate drain tubing that had been installed by the the technician from York Mechanical Services. I called American Home Shield and was told that they could not help me because my warranty was expired and 60 days had passed since the repair. I had the botched job repaired at my own expense for $85.03. A written complaint to the Better Business Bureau resulted in no action other than assertions by American Home Shield that they owed me nothing for the botched repair.

Please file a lawsuit against these jerks at American Home Shield and put them out of business.

when I bought my house it came with a warranty. I thought everything would be good. Was I wrong. I called for work on my AC. The guy came out and the first thing he tells me is the unit is too small for my home. That will be $65 please.I said that's it? He said let me call the office. They said that's it he can't touch it even to tell me what is wrong with it. That will be $65 please. After talking with these people I never got anywhere. They keep calling to renew and I keep telling them every time I have someone come out they just look to see why they can't fix it. So I tell them it cost me $12000.00 to fix my AC they say GOOD BYE. They did say someone will get back to you. I am still waiting.

They called me to tell me that they were not covered but they want me to pay him for diagnosing my problem. He did not test the tub in any way, he did not feel the leak nor did he run water. He basically listened to what I told him and left. The other negative experience that I had is with the furnace guy who caused damage to the insulation and refuses to fix the problem. A second tech sent by AHS confirms that the first furnace guy did in fact cause damage but AHS will not pay to repair the damage caused. Please let me join a class action lawsuit against AHS. I hope there is one soon.

New home...dishwasher was leaking for quite sometime I assume because now my floors are all ripped up and counters gone.. I noticed water under the floor on Saturday...Called AHS..Got an automated system...Plumber didn't call me back till Monday..He came out and because the dishwasher was uninstalled (due to the leak mind you) he wasn't working on an uninstalled dishwasher..I told Im have it reinstalled the way it was with the bad clamp and he said if it was reinstalled incorrectly it would be covered..So what was I suppose to do? Reinstall it correctly? Then what would I have need him for..AHS had nothing to say.. I didn't pay him his 60.00 service fee cause he didn't even look at the dishwasher but from a distance..I've now been on hold for an hour to cancel my warranty..A disaster..They should be shut down.

I had this company for 4 years, I make my payment online they claimed they didn't recieved one which I had the bank to confirm they received it. CAn't get them to help me to repair my fridge won't even help very rude. My fridge is out, food is spoiling. Lost all that money on a company like this

Don't waste your hard earned money like we did. Put your $400+/year into a savings account instead and earmark it for home repairs. We finally allowed our contract to lapse after 14 frustrating years. Every single time we had to put in a work request, we were confronted with excessive response times, contractors that didn't know what they were doing, and an overall fight to get our covered items repaired. In all of the 14 years, we only had two contractors arrive that actually were able to fix the items and cared enough about their work to do whatever fighting it took to get AHS to authorize what needed to be done. Our home is 16 years old and so are most of the appliances. We had our 16 year old built in microwave repaired in excess of 5 times. AHS refused to replace the unit because one of similar wattage was no longer manufactured and cannot be replaced without replacing the conventional oven of which it is a part.

So, now I'm left with a 16 year old microwave that rarely even boils water. Our dishwasher was replaced a few years ago, but we had to pay several hundred dollars to get one that was acceptable. Sears installed it per AHS requirements and left brackets, insulation and wires showing. It looked terrible. Sears was not authorized by AHS to trim the Dishwasher to our cabinets, so it looked very unfinished. When Precision Appliance (one of the only two decent contractors) came to work on the Microwave/Oven once again they trimmed out the dishwasher at their own expense just so that the kitchen would look better. Oliver from Precision Appliance is wonderful!!!! We still have an outstanding repair order (nearly two months old now) to have our whirlpool tub repaired. It took five contractor visits before the current contractor (the second decent contractor we've had through AHS) was able to figure out the problem. Only to be told by AHS that they wouldn't cover the repair.

When I called they said that the part that failed is not covered. When I questioned where it said that in the contract, all they could do is repeat "some parts are not covered, and some are". The part that failed is a switch that is a part of the whirlpool mechanism that relays power to the motor. I asked AHS how a whirlpool tub works without power. They said, "the motor is covered, but not the switch". Now, how in the world can an item be covered when a part within the item itself is not covered? The item is useless without this item. Don't Use AHS. You will be better off saving your premiums.

I am most unhappy. I purchased a home in October of 2008 with an AHS warranty as recommended by my realtor. We were happy to find that we were 'covered' when the Air Conditioner developed problems the following summer (2009). We were perplexed by the problems we seemed to have initially getting a visit to check out our system (it took several days for the initial visit) but eventually All Right Heating came and looked at the system.

Our system was, at that time, leaking WATER on the inside, which was dripping from the cooling heat exchanger on the inside of the home and running down the metal surfaces on the inside and outside of the AC/Heater unit, and was actually dripping down internal wiring in the heater area and further down onto and into the blower motor that got replaced during the second call.

There was WATER and RUST evident at all levels, but the technician shrugged on the first visit (the unit was not cooling adequately) and said the compressor needed freon, which he added. Repeat calls fell on deaf ears when I explained that the unit was operational but still dripping water inside the unit onto the wires and onto the motor, and from there through the bottom of the unit to the to the floor drain. I had requested that the technician check the A/C drip pan for a leaks during the second visit, but he did not comply with my request.

About a month later the motor seized completely, and so All Right returned and replaced the motor. I noted again the problem I saw with internal water flowing over the internal wiring and the motor, but again, my concerns fell on deaf ears. This motor, now still less than one year old, broke off at 2 of the 3 mounts this past Tuesday. A call to All Right on motor warranty got the answer that blower motors are only guaranteed for 90 days.

I called another AC company. This time, the owner of the company visited and he indicated that the water running down through the rusted-through drain pan under the AV coils has destroyed the blower enclosure and that repair was possible but not advisable because of the leaking water. He stated that a repair of the housing was possible and would run between $800 and $1000 and that with water flowing downward there would not be a warranty on the repair.

I would gladly discuss this further with you or your customer service department. Again, I am most unhappy over this entire episode with your service company.

Air Tran Service set up an appt for June 3. When they arrived they looked at the statement from May 14 and claimed that they would need to collect a service fee since they were a different company. I called American Home Shield while Air Tran was on my property. Customer Service claimed that their emails were exclusively sent to Air Tran and not to A-US Air Conditioning Service, but she did have record that a Dispatch from A-US AC had called in saying they were taking the appt. She also had record that a tech from A-US AC had called in saying he had completed the job order. I told her that I had a statement in my hand from A-US Air Conditioning of Texas dated 5/14/2010. She kept repeating to me about the emails sent directly to Air Tran and she did not know what happened.

I voiced my dissatisfaction with the situation. I was proactive in trying to avoid having AC issues and now my family has been without AC from 5/31/2010 to now 6/03/2010. The tech from Air Tran tells me that our condenser went out on the AC and he has to have AHS approve ordering a new one, so now it will be 3-4 business days before he can return. This weekend the temperature will be 102-103 degrees, and my family and pets will be without AC. Not a life threatening situation, I have found alternative accommodations for my family and pets; however, this company AHS draws $45 a month from my account claiming they assure 100% satisfaction of their service. They offered no solutions, customer service rep says I'm sorry for the inconvenience, we'll be waiting on the tech to call us with his part order.

I contacted AHS for a Submittal Form March 2010 for a claim that was denied in 2005. They would not send a form, I tried to contact them with no luck. Under ther plan my AC/Heat Pump was covered, they denied the claim stating builders problem. It cost me $600.00 for the repair.

The below, is a letter to AHS sent via the email address given on the denial letter. The email address is not valid. I called AHS to ask for a valid email address and I was told they do not have that information. I asked how do I contact the claims department, the AHS rep stated, you need to use the supplied information on the letter. The supplied information is invalid. I tried to explain to the rep the situtation and I got nothing from them but "I understand what you are saying, however...." we all know the ending, AHS WILL NOT PAY FOR ANYTHING.

"I have received the letter stating American Home Shield has denied my claim for the hot water heater I had to replace 1 day after moving into the home and almost 1 MONTH BEFORE receiving any information about the Home Warranty that was purchased for the home. I am not sure how to say this any clearer. On March 23rd, 2010, I purchased the home; the Home Warranty is for the period of 03/22/2010 thru 03/22/2011 12:01AM. I was not given any Home Warranty information at the time of closing on the home. I was told, by the closing attorney, the Home Warranty information would be sent in the mail by the Home Warranty provider.

"On March 24th, 2010 (still, no Home Warranty information has been received) I moved into the home, at which time I discovered the basement of the house was under water. I determined the cause of the water to be the hot water heater. The hot water heater had water pouring out the front. I then turned the electricity and water off to my house. I called a repair man. The repair man inspected the hot water heater and stated the hot water heater needs to be replaced, it is not repairable. I then go to the local Home Depot and purchase a smaller hot water heater than the original, bring it home and the repair man installs the hot water heater. Still, NO HOME WARRANTY INFORMATION HAS BEEN RECEIVED.

"I have a small child who lives in my home; we can not live without hot water. I was not going to wait the 3 weeks it took to receive the Home Warranty information before replacing the hot water heater. My child's welfare is most important. Your denial letter regarding my claim states...'We will not reimburse for the service performed without prior approval'. 1. If I had the Home Warranty information, I could have and would have called the Home Warranty provider, you, American Home Shield to seek prior approval. 2. I am not asking to be reimbursed for service (labor). I am asking to be reimbursed for the hot water heater(item) I had to replace."

Not only did this impact me economically, but physically and mentally I was impacted from the stress of trying to deal with American Home Shield. I honestly feel I do not have a home warranty and this leaves an uncomfortable feeling in that if something else breaks in the home, I will be footing the bill.

Don't sign up with this company. I've been dealing with a bad wasing machine for weeks. They send someone out that stated my pump was out. The next guy comes out and said that the pump wasn't the problem so he orders new parts. American home shield wants a second opinion because they don't want to pay for the expensive repairs. Now I'm into this for 12 hours so far with no resolution.

For the past 5 years, I have had the same hvac unit repaired by a company they (AHS) continuously sends to "patchwork" the unit to work until the next year. After fixing the unit on tuesday, it is now broken on thursday! Worst part, is that a part needs to be ordered b/c some component was damaged by someone who was testing for a leak which eventually malfunctioned another component/operation! Dah, like I said the same company has been doing the repairs since it was first inoperable 5 years ago!

Anyway, I speak with the customer service rep. Bernice who tells me how much she sympathizes with me for the inconvenience...she has no idea, I have small children and the SC weather this weekend is predicted to be in the 90's! What an exciting weekend we have planned after a long week of working! After being unsatisfied with my experience with Bernice, I was connected (at my request) to Joe in the Executive Services Department. Joe gives me the same scripted lines that Bernice did and the person before her and so on. I requested that they look at the history on the unit because it has been an issue for several years. Joe tells me that she cannot draw any conclusions and makes compares the unit to a car.

I expressed that that was so unfair, if anything you should compare the air conditioning in the car to the air conditioning in the house as opposed to my hvac system and a car...totally different like apples and oranges. Anyway, my contract expires soon and I will not be renewing. The money I have invested in annual fees and trade fees, I probable could have bought a brand new unit or at least have made a pretty significant dent in the cost of a new unit. Buyer beware...best thing is to get youself a trusted and reliable handy man that can be honest and not stiff you each time.

These are really hard and tough economical times not just for the homeowner but for many businesses as well. What incentive would this repair company (Air Plus Services) have to repair or replace the unit after 5 years of failed tries? None, that would mean missed revenue from a consistently reliable customer! Hope this message helps the next person. An extended weekend with no air conditioning because we would rather, for 5 years keep patching a unit as opposed to replacing. UNBELIEVABLE!

Don't waste your time or money with American Home Shield. After paying the monthly contract charge for several months, I put in a call on two different appliances, my dryer and evap cooler. After 4 weeks and the required $60.00 payment to two vendors, I still have a dryer that won't dry and a cooler that wont cool, lot's of wasted time on the phone and plenty of explanations as to why they won't fix my applicances. I cancelled my contract.

Three weeks ago, our upstairs A/C unit stopped working. Our contractor friend had an A/C company check out the problem and found out that the compressor was not working, but it is still under warranty. This company ordered a new compressor from Carrier, the manufacturer. Since I have the American Homeshied policy, I called the AHS to see if I can have this company install the unit, and AHS only needed to pay them the installation fee. AHS told me no, it had to use their affiliated company. The first two companies sent out by AHS do not have any experience with this type of new AC system.

One week later, the third company was finally sent out which confirmed that it was the compressor problem. After nearly another week since this third company figured out the problem, I finally got an update today that it would take at least another two weeks before they can get the part. Meanwhile, our two other A/C units stopped working. It is too much a conincidence. I have to wonder if these people accidentally messed up the two previous working units.

During the whole three weeks ordeal, AHS has been extremely unreasonably inflexible and showed no concern of their customers' needs. It would have been so simple and easy to solve the whole problem and would not have cost AHS any more money to just have the outside company do the installation. But, "NO, No, we have our rules to follow." We have paid thousands dollars each year for this type of rare occasion when somethins is finally covered under the policy, but found out that this is not the company that is willing to help.

Later this past Winter a leak developed around the A/C unit allowing water to enter our kitchen and ruin the sheetrock. As to date AHS and Superior Systems have done nothing to repay our cost of repairs despite a complaint to Superior Systems' insurance company or his Bond holder. Our experience over the last 10 years is that AHS contracts with service agents whom are incompetent, lacking the expertise needed to perform much of the repairs required. At this date we are still litigating this matter. Superior's bond company sent out a representative to verify our claim and his finading was that the workmanship was shoddy and our claim valid for the damages but disagreed with the amount of our contractor's bid to repair the damage.

Air conditioning failed on 5/20/2010. AHS called to repair. Sent a company ACS who stated it was the coil. AHS had to order the coil and said they did so on 4/21. ACS was called but stated no fax received to verify. On Monday 5/24 again called ACS but they said no fax verifying the parts were available from AHS. I called AHS who said it would be done that day. Called the today, 5/25 and same runaround. That was when Nicole Everode got involved and together on the phone we discussed situation with ACS. ACS has stated they can do it on Thursday 5/27 but would not give a time.

I was assigned to work with A US Air by American Home Shield, my home warranty company. I asked for an evaluation of improper flames observed in my furnace which were noted by a home inspector, who suggested a qualified HVAC technician provide an evaluation. First, the "window" for the evaluation was 8am to 5pm on 5/15. I tried calling several times to contact the company on the day of the repair window to narrow the estimate which I was told by A US Air customer service rep was the best way to narrow the estimate. No one was able to get a hold of the technician to narrow the time window (after two calls and several messages by me).

Once the technician finally called me it was already 3pm and he only arrived at the home at 3:40pm. He was accompanied by a friend. He evaluated the furnace for ~5 minutes. He spent the rest of the time on the phone with American Home Shield or talking about his plans to go fishing. He stated that there was a broken heat exchange and my portion of the bill (aka not covered by American Home Shield) would be $730.

On Monday 5/17 I had a second HVAC technician from a different company provide a second opinion regarding the estimate for the work. He noted that the unit was a newer one (his best estimate was less than 5 years old) and that, if there were a problem, it would likely be covered by the factory warranty. He turned on the heater and evaluated the flames. He let it run for several minutes. He did not identify any evidence whatsoever for a broken heat exchange or the need to replace the furnace (the flames were blue, uniform, and no rollout was observed). Clearly this was surprising news since the A-US Air technician reported that there were problems so significant that the entire furnace would need to be replaced. It is not clear what the A-US Air technician observed.

On Tuesday morning Kenny from A US Air contacted me to schedule the replacement of the furnace. I stated that I did not intend to work with A US Air. He solicited additional information and I told him the entire story and expressed my concern that his company was attempting to upsell and defraud me. He was very concerned about my experience, apologized immediately, and stated that he would get with the technician to understand what his side of the story was. He stated that I could expect a call from the manager later that day. I have not ever heard from the company again.

On 5/6/10 I placed a service call for my unoperative compressorto to AHS under my warranty. A contractor came out, submitted false pictures and my repair was denied due to "lack of maintenance". A 2nd contractor came out and in discussions with me during the diagnosis did not suggest "lack of maintenance" contributed to the failure. However, when pictures were submitted the repair was denied for the same reason. I have measurements on the system that shows all auxilary components are operating in specification. This information supports the pictures however the "opinion" of the technician's supervisor of the picture, who did not inspect the unit was decisive. AHS claims that the additional information is not relevant.

It is hot as I said before and I get ill really fast when it is hot, my kids pets are struggling to keep cool, I have always made sure to have a warranty because I can't afford to fix things around the house when they break, I've learned quite a bit about how these warranty companies work and if I can get this resolved I am no longer going to give my money away to these people, we live on my husbands retirement which is barely enough to live on.

Horrible company. We've been without hot water for 1 week. The water heater that AHS installed 18 months ago have had nothing but problems. We didnlt have hot water in November09, December09 and now again in May 10. We have a family member with health issues that need to be bathed twice daily and we also have a 2 year old child. They contracted a company that is so unprofessional - I was promised 2 days ago that definitely it would be fixed by ARS company by this morning. No one called or anything - I called this morning and ARS (contracted co) said they are booked today and will not fix the water heater until tomorrow. Bith AHS and ARS are the worst companies to deal with. We will not be renewing our contract with AHS ever again!!

Called AHS about a leaking hot water pipe in our other home located in Springfield, Vermont. I called them about noon time to file a claim, 7:30PM that night we still had not heard back from AHS or a plumber. I called them again and was given a run-around about the status of the repair. They gave me a telephone number to another department which they would not connect me to directly. The person at this second number continued with the polished run-around that I now believe ALL their customers recieve. AHS had NO intentions of honoring their end of the service agreement. As it turned out I told the persons living in the home to contact a plumber directly and we would pay the invoice. AHS is running a scam and the AG's office in every state that AHS operates in should be contacted to investigate this very shady operation. They need to be forced out of business. DO NOT WASTE YOUR MONEY WITH THEM.

I am complaining on behalf of my mother who is 85 years old and just out of the hospital with a stroke. Her A/C went out on 5/15 at which time I contacted AHS and told them this was an emergency situation due to the heat and my mother's recent stroke. AHS sent two of their authorized service reps to the house for an estimate.

As of today, AHS will not accept either rep's estimate, and said that my mother would have to wait until 5/21 for a new compressor for the A/C. Both reps said they could have the compressor here within 24 hours. In the meantime my mother's health is being comprimised by the heat and the stress that this situation has caused. My mother cannot leave her home due to the medical and physical support in her home, plus her pets would have to remain there in the heat.

I really don't know where else to turn, but I am going to make a complaint to the BBB, the Washington State Insurance Commission, and the AARP who many times will advocate for seniors. I have also contacted Shandra Granger who is the assistant to David Crawford, the CEO for AHS (under Servicemaster Inc.). Physical...my mom is one week out of the hospital for a stroke! This is an emergency and AHS won't respond. My mother does not have the money to pay for these repairs nor do I.

I had plumbing problems. They sent several incompetent and ill-equipted plumbers here. After several misdiagnosed problems...they "cashed me out". I hired my own plumber, got my insurance company involved and got the problems solved. Then, one of their supervisors, Shaquel, called and accused me of "stealing" the cash out because I cashed the check like I was told to do to pay part of the expense of hiring my own plumber.

I also have a dishwasher that doesn't clean properly. They have sent three different repair people out for a total of 8 times. They've replaced parts and the diswasher still doesn't clean properly. They've told me everything from the water isn't hot enough (140 degrees) to "don't load it full...use only half the spaces on the lower level". I've tried to explaing that for 8 years this dishwasher has worked properly and now it doesn't... and they still say they don't know what else to do. Their contract says they will replace products if they cannot be repaired but, after 8 service calls to my home they say they're not going to replace it. I can have another service tech out if I want one.

I WILL NOT renew with this company. Their people are rude, incompetent, and totally untrained for this work. The contractors they send out are also incompetent and mostly stand around staring at whatever is wrong and then say they don't know what to do. I definitely want to be in on any class action suit that is filed on these people. They are liars and thieves. They take your money and don't honor their contracts. It has cost me money to hire my own contractors (I'm disabled and on a fixed income). It will cost me more because I'll have to hire more and/or replace my dishwasher because it won't clean properly.

Purchased a home where the seller agreed in the contract to cover the costs of American Home Shield for the first year. Shortly after moving in, the air conditioner started leaking. My husband called American Home Shield to have someone come out to look at it but was told that since the contract had not been in place for 30 days, it would be considered a pre-exsisting condition and would not be covered. Shortly after, a supervisor agreed to go ahead and cover the air conditioner so the supervisor had someone come out to look at it for $60.00. It was determined that the drain pan had cracked in half. American Home Shield determined that the crack was from the drain pan burning and the air conditioner overheating, (there was no evidence of this) so it was something that occurred before the start of the contract. The air conditioner did not leak before we purchased the home. To make matters even worse, the technician that was sent out disconnected several hoses and pipes from the air conditioner to make it not even run at all and refused to even come back out to put the air conditioner back into its original state. So not only are we out $60.00, we now have an air conditioner that does not run at all.

I had a home protection contract with American Home Shield. Last August 09, my outside a/c unit heat pump went out. It was a trane model. AHs sent Higginsons a/c to check unit. It was determined that the unit was not worth repairing. So they replaced with a new payne unit. Higginsons a/c did the install. When tech came to install, he informed me only had one soldering rod so he had to make sure he is good and does it right. The unit worked fine for 8 months.

Eight months later, The system suction line was freezing up. I contacted a/c company that installed unit. New Tech advised needed freon or coil dirty in air handler. Tech repaired small leak in system suction line on unit that was installed where line was soldered during original install. Tech clearly stated to my son that original install was not done correctly. Tech still billed me for 5 lbs of freon and 3 hr labor and check coils. Tech stated the coil were clean. Tech was not at location for 3 hr. I spoke to owner of higginsons who states that ahs only paid him $250 install and has nothing to do w/ him. I asked owner for some conderation and owner stated I was a thief. Owner stated repairs only guaranteed 30 days. I told him has nothing to do with me on what insurance company paid him to install the unit.

I threatened to go court to resolve and owner stated go ahead. I advised that i would file a bbs/ insurance consumer complaint. I also contacted ahs, and they refuse to except responsiblity for the a/c installer actions. Rep spoke to a supervisor that relayed message. I asked for ceo consumer complaint division.

So not only do we have to scrape together that money (loans against 401K & premature IRA distributions - with penalties to pay later!) but we pay off the loan on 4/30. What do they do on 5/5 but take our mortgage draft and basically steal our money. They won't give it back. I'm already living on pennies and now checks are going to bounce. Bounced checks, tax penalties, no savings left. Thanks AHMSI.

This company was suggested by our realtor and we took the warranty based on a very good experience with a different company in our last home in another state. Our home inspector said the heater was not familiar to him but was working, and it worked when I arrived to claim our home in November 2009. After two days it no longer put out heat and seemed to be stuck "on", the fan running constantly. I had to flip the breaker to cut power and stop the fan. My gen contracotr checked it and took photos of obvious issues but called for an expert to come. (I had forgotten that at the last minute we added the warranty.) The heater tech said it was burned out and over 30 years old- we needed a new heater and this one was a fire hazard. Soon his supervisor came to see it and suggest a replacement-- his comment was the same-- fire hazard.

My calls to AHS were many; they assigned a tech to come, but he couldn't come till the next day-- then the next day he called and had a rude conversation with me, and then apparently got in a car accident on the way here, so obviously did not show up.

So that second night they assigned another "tech"-- who couldn't come till the next day, and pushed it almost till 5PM (quittin time!) This tech just jumped into the basement space to work on the heater, but since 4 experts had said don't run it for fear of fire danger, I wanted him to talk to me about what he saw and what he intended to do. He go angry and said he had no obligation to discuss any aspect of his work with me (the OWNER?) and then he walked out, leaving me with a weekend of below freezing temps and no heater. AHS claims to have offered me the "bandaid" solution of $75 for a space heater, but in fact the gal I spoke with about 10 times on Friday said she was "trying to get authorization" for that, and never really offered it.

Because I had spent 8 days, 5 of them wasted by AHS, in freezing temps trying to keep my pipes from freezing, using space heaters loaned by new and caring neighbors, I called to have the heater replaced myself on Monday. We replaced it with a similar conservative model, for $3000 less than the brochure's stated "average" price for heater replacement. AHS ignored my problem Monday and Tuesday-- on Wed (a full week after my first call of no heat in below freezing temps- a condition Idaho folks consider a full emergency) a tech called saying he was coming out to take a look. We were actually leaving town for Thanksgiving, and informed him it had been replaced, so not to come.

We subsequently attempted to negotiate reimbursement, but the AHS company said we did not go through "proper channels" so they would not pay. We reported to the BBB, and AHS responded to BBB with a request for several reports about the previous heater, etc etc-- in spite of the fact we had given full reports of all inspectors involved, receipts for the heater and wiring, several photographs of the old heater, closeups of the problem areas. Because we bought a house in foreclosure that had been vandalized and with few covered appliances, we have now decided to request our premium back and sever our relationship as clients. We have not yet decided whether to engage our attorney, it's nasty to have your life be all about the fight when a dishonest company takes advantage of hard working consumers.

We have called American Home Shield for several repairs this year. In each case (clogged drain, clogged washing machine lint trap, drain to sewer clogged), we were told the repairs were not covered. In another case they replaced a water heater and we were charged over $1,000 for installation.

When we spoke to American Home Shield they told us that damage due to normal wear and tear were not covered. In the past these were covered. Now they say it is not covered. We were not aware that they changed the policy on us.

After reading all of the overwhelmingly negative reviews from AHS customers who feel they were swindled, I cannot believe this crummy company is still in business. I bought a house in 2/10 and the seller paid for the Service Plus package. With my dad's help (he's a contractor), I am redoing the house and we found several problems with the plumbing and electrical work but didn't think to call AHS because I didn't think they would cover it since we're redoing it.

We are also putting a small addition on and therefore had to move the plumbing stack in the basement. We tore up some concrete and were just planning on cutting out the portion of pipe that was in the way. Then the plumber could tie into the existing pipe. Unfortunately, the 55 year old cast iron pipe is bad (it is clean but completely rotted through on the bottom). Since this was a large and unforeseen expense, my boyfriend suggested seeing if the warranty company would cover it.

I called AHS and explained the entire problem. They said they would cover up to $500 since it was under concrete (I spoke to two different reps in the same day who said the same thing). It seemed like a bit of a rip off since the new sewage line is going to cost way more than $500 but I figured it was better than nothing. I said they could go ahead and send someone out. The plumber came and agreed that the pipe was bad. He wrote this in an invoice too.

However, he called AHS and they said it wouldn't be covered. They left me a message saying they were off the hook because some of the pipe was already taken out (their crook terminology: "it wasn't properly installed so they can't obtain a proper diagnosis"). We kept the portion of pipe that we removed, it is visibly bad. What kind of idiot do they think I am? Why on earth would I pay some bozo $60 bucks if I knew they were going to refute my claim? That's the whole reason why I called them twice to verify that it was at least partially covered. I explicitly told the reps we already took part of the pipe out (that's how we realized it was bad).

At this point, I'm not going to settle for the $500 (we tore up all of the concrete so the pipe is now exposed, they can't use that convenient loophole on me). I have never even thought of filing a lawsuit before but this is injustice. I am in no way a litigious person. AHS is deliberately scheming people. It seems to me that people need to stand up to these swindlers. I am so disgusted that there are such crooks out there.

My air conditioner was leaking water inside and was cooling very cold that you would have to cut it off. I called for repair and they sent a person out to check it and they told me my system had not been serviced. I always service my unit every year. I was out the service charge and AHS refused to fix the air conditioner.

AHS did not fix the problem or replaced the unit for the last 6 months. Over the period, they send three different technicians. Now they're saying they're going to send a fourth company. It does not make any sense to keep the warranty and cannot use the appliance for last 6 months. The customer service is not good and the supervisors are not helping to resolve the issue. I cannot cook on the oven for last 6 months. I attempted to cook and spoiled the food since the cooking cycle cannot complete.

I've called this company several times in the last year regarding my freezer/refrigerator freezing up on the bottom with inches of ice and then the refrigerator part is not cooling. It is leaking water on my laminate wood floor. It is after about the fourth time that this happened and it still wasn't fixed. It is now buckling. I then called Sears out as AHS had not fixed the problem. The tech from Sears took one look at it (he was there in a few hours) and told me the plug in the back of the freezer needed to be replaced and that was where the water was coming from, not the ice maker like I'd been told. He then explained to me how a freezer/refrigerator worked and told me once I'd defrosted it entirely, he'd be back. The Sear tech could not have been any nicer.

Then I called the AHS rep to tell her all of this and that the part was about a $200 part. She took down all the information then switched me to a Supervisor. I worked for State Farm as an Agent/CSR for 20 years and could not believe how nasty this woman, Diane, was to me, the customer. She did say that they would send me a voucher for one service call (there had been several) and was not going to do anything about taking the vendor who could not fix anything off their list or even review their complaints. She was not going to do anything about the laminate flooring I am going to lose because of this leaking refrigerator. If it was fixed correctly in the first place, I wouldn't be losing my floor. She told me that she'd been in the business for 30 years and that she'd never heard of this problem. I then asked her to take a look at how many times it had taken them to fix my 2 month old dual oven. I told her it was the same company and that they'd been out several times before they finally figured out what was wrong (bad lock on the oven door).

In closing, the techs that they send are terrible and their customer service is terrible, too. Who needs a snotty Supervisor when you are already upset to have to defrost your refrigerator/freezer again? I'm going to lose my laminate flooring in the kitchen which cannot be matched. I have the same flooring throughout my dining room and great room and hallways which are all open. So, this will never look the same. If it had been fixed right to begin with, this would have never have happened. I happen to like what I have now and I'm upset that it is not going to match and about the cost and time incurred to replace this flooring. It's not worth the stress, money and frustration to deal with this company.

We called American Home Shield (AHS) when we tried to turn on the heat pump and it kept blowing the circuit breaker off. The unit worked fine in the fall before we converted to heating. They contacted Allison Heating and Cooling. I did not receive any contact from them. Finally after calling their office and leaving several messages, and then calling repeatedly every 15 minutes for 3 hours, I got a response. We turned the heat pump on due to my allergies to clear the air, not totally for temperature.

They did not schedule the appointment for a week. Allison had been here for service on the same unit annually since we moved in 4 years ago. The tech was outside for 3 minutes, came in and first told me that the unit was dirty and that the charge to clean it would be an additional $60. I indicated that we would clean the unit if it needed to be cleaned (The same tech had not indicated that the unit was dirty during the last visits). Then he said the compressor was bad; he would order one and it would be about a week. He took a check for $60 with him.

Then, after waiting a week thinking he would be returning and I would be able to breathe and sleep again soon, I get a call from AHS indicating that he said it was dirty and that is what caused the compressor to go out. The short of it was that AHS was declining the claim! My feelings are that the unit was not dirty over the other times when he was paid to repair $60, but when it needed replaced, it suddenly was dirty and not covered.

I feel that AHS does not live up to their claims. We live in the Columbus area, yet the tech AHS sends is from Millersport. They are nearly impossible to get on the phone and untimely. AHS did not honor their claim. I have found numerous other complaints similar about Allison and AHS and other contractors and AHS. The repair companies they choose are less than top-rate. Additionally, it has been two weeks. I am suffering with my allergies and now I have to find someone to replace the system and pay for it myself. This is terrible, terrible service by Allison and AHS. One complaint said, "Worst possible service." I totally agree.

During services through American Home Shield Home Warranty company, Bryan ** falsely reported a leaking coil as functioning properly and a 3lbs deficit of freon as sufficiently charged. As a result, the compressor is now close to failure. Bryan states that the compressor situation is due to a static pressure issue from the damper system.

After involving three additional independent air conditioner companies, it has been determined in Bryan's presence, that the coil does indeed have a leak. The compression is 3lbs low of freon and the static pressure problem he describes was not found. Bryan still reports to the warranty company that the leaking coil is not the problem and my claim for service of the leaking coil and low freon is being denied. Bryan has displayed dishonesty and a lack of integrity.

Background: It was determined in Sept. of 2009 by another contractor of American Home Shield that the coil was nearly rusted through and the system was 3lbs low of coolant and the system was then recharged. The leak was not found, but pictures were taken of coil. The condenser started running rough again in Feb 2010 and was determined by two independent companies to be low on freon, and that there was a leak in the system.

Bryan was the service provider at that point and that is when he pointed the finger at the damper system. It has been determined by the manufacture's specifications that the damper system was installed properly, but that the static pressure relay could be moved to provide a more accurate reading and that issue has since been corrected. That item does not resolve the leaking coil, the low freon level or Bryan's responsibility to report factual data to American Home Shield in reference to our service contract.

I paid for a home warranty service plan when I purchased my new house. So far I've filed 3 service claims and none have been handled timely or I've been told part of the appliance is not covered and part is. My first issue began with not getting the full written contract. To date, which is now 1 months post purchase, I still do not have a full contract. So I'm operating on a 2-page summary. I found out after one of my many calls, that one of the service we needed right away in our house (to clean out duct work) is a covered expense. We had our duct work cleaned out right away as we were told they were loaded with post construction debris and this could either cause a fire or health issues due to the type of debris that was in our vents. So I had to send in the invoice, etc. and wait to see if they will reimburse me.

Second was reporting that my sump pump was not working. Once again, the sump pump is covered but not the piping that runs from sump pump to the drain field. As they put it, 'we do not cover the things outside the foundation of the home'. Again, I wouldn't know because nobody tells you any of this when you're filing the service claim and I don't have a contract. The latest complaint is my dishwasher. It started making a really loud noise. I placed the service call to AHS and then I was contacted by Sears repair. Even though there is a Sears right here in my town that services appliances, this was a Sears service center somewhere else and the soonest they could schedule me was a couple of weeks out. I scheduled the service being new to AHS. I contacted AHS to see if there was anybody else in the area (my community) that could service my dishwasher sooner. AHS said they would look into it for me and someone would contact me to see if there was another vendor who could do it sooner. I waited for the call, but none was made.

Today I called AHS back to see what the status was of the service on my dishwasher. They told me the service call was cancelled. I asked why, they said I did it. That was a complete lie. I never told them to cancel. According to their records I did. Apparently when you request to have someone else do the repair, they have to cancel your original service call in order to look into having someone else perform the service. Nobody at AHS told me this.

Now I have two options. I can wait another 3 weeks for Sears to come to my house or I can pay from my pocket to have another vendor perform the work. And then the next catch all. You must comply with all the AHS guidelines in order to get reimbursed. However, they won't tell you what those guidelines are until you say you're going to take that option. Once you take that option in order to learn the guidelines, they have to cancel your service call and you get to start all over again. I expressed my frustration and they did not express any compassion to me the customer who has paid their premium. It's difficult enough these days spreading our finances and just getting into a new house, and then to feel like you can get the complete service answer you need and timely. Payment out of pocket so far is $906 plus cost of warranty plan of $1276.

The worse investment I ever made was entering into a contract with American Home Shield (AHS). Not only was I fooled into thinking I was going to save money, I also thought I was going to have stress free maintenance. Wrong! My experience with this company was horrific and I would advise everyone not to do business with them. They are deceptive amongst other things. Every time I needed service, the technician they sent (Someone from American Rescue Rooter) would report that the repair isn't covered due to me tampering with the unit, something being installed improperly, something too old or too dirty, etc. It was always, always an excuse not to cover the repair.

Additionally, ARS guys would come out with no tools and just look at stuff without taking anything apart. I ended up paying for all repairs out of pocket. ARS always reported some lie to AHS who in turn would never cover the repair. ARS, of course, would always give me their cost to cover the repair which was always near or over $1,000.

Every repairman that I paid after ARS said the problem was something totally different and charged me a lot less! AHS solution is to send another contractor out with me paying the service fee for this person too! You aren't allowed to use someone you know to be trusted and experienced. Just the crafty techniques they hire. You can bet the 2nd contractor is going to confirm the 1st lie told by ARS. If the 2nd contractor by chance say something different, then they'll go with ARS. They can count on them to hold true to the original lie. AHS whole business is a scam!

I've paid nearly $2,000 in premiums and service fees alone. On top of this amount, I still had to pay for the repairs by qualified individuals. One plumber from ARS named Shawn fixed a leak in the basement apartment. He told me it was a problem with the toilet on the 2nd floor apartment and he fixed it (I thought it was strange there was no leaking in the 1st floor apartment). A week later, water was leaking in the basement again. I called AHS they said the Shawn reported that something was wrong with the 2nd floor toilet flange (which they of course don't cover)and the leak may appear again in the future. I told them the Shawn told me he sealed the 2nd floor toilet and the problem was fixed. I called ARS and got a hold of Shawn.

I asked him why did he tell me one thing and AHS something else. At first he said he didn't tell AHS anything about a flange. Then he admitted he did. I asked him why would he do that. He said he was trying to save me money. He then told me ARS could fix the problem for $642 minimum. I've hired an independent contractor to find and fix the problem. He says the 2nd floor toilet flange has absolutely nothing to do with the leak in the basement. As usual, he knew the exact amount it would cost for ARS to fix the problem in this case the toilet flange.

Talking with AHS about the problems I've experienced with them was equally frustrating. My requests to speak to a supervisor were never granted. The customer service reps, especially one named Nicole, treated me like I am the con artist. Two days ago I canceled my contract with AHS. I finally realized I was dealing with false security and was going to continue to pay for all future repairs. When I called to cancel, they told the department that handled cancellations wasn't answering the phone and they would call me back. I fussed and finally got a person in the cancellation department. I wish I had read all the American Home Shield complaints a lot sooner. I've paid nearly $2,000 in premiums and service fees alone. On top of this amount, I still had to pay for the repairs by qualified individuals.

Put in request for service on Wednesday April 14, for air conditioning service. Had not heard anything for two days, and had put in a call to AHS Friday morning and they assigned a contractor that I had previously used in the past, who come out and worked on our unit and said that AHS dispatched for the heater and not the air conditioner and charged me the 60 service fee for AHS's mistake in taking the information. He not even looks at the air conditioner and said that it would take another service call to look at that. Well it took AHS two days to dispatch the tech and he took 4 days to call and told me that he was on his way and I was out of town.

He said if I was not there he would leave and I would have to make another appointment and said he does not come our direction unless he has 2-3 appointments in our town at least. So basically we have to wait until it is convenient for him to work on our equipment. Well, I told AHS about this and requested another contractor and they stated that they would have the dispatch company call me.

Well, 4.5 hours later, I called them back and they said they have not even looked at it and I am obligated to give them at least 24 hours to let them contact me. I said I have waited almost 4 days for this and they said they understood my concern, but they can't do anything else for me. AHS is the biggest bunch of scam artists I have ever seen. They make it near impossible to get anything out of them, so you end up having to call a contractor yourself.

My thermostat stopped working. AHS sent a tech who said, repair is not covered because the AC/Heater was improperly installed 28 years ago. I didn't believe him, since it had been working fine since I moved in in 1996. AHS forced me to get another independent service tech at my own expense to prove the first tech was wrong. My tech said the thermostat was broken and needed replacement. AHS read his report, and sent a different tech to replace it. I was out the $55 for my tech because their first tech was incompetent. Not fair and no appeal or recourse.

American Home Shield was a part of our purchase contract on a home. After moving in, we found the central air (over 20 yrs old) didn't work. We called AHS and they assigned a contractor who took three days to call. We set an appointment (two hour window) and he didn't show. We called and he said he was busy and wanted to set another day. We did. He didn't show the second day. No show, no phone call. We called AHS and they assigned another contractor. Keep in mind, I've lost two and a half days of work waiting for their first contractor. The new contractor called and wanted to set a "day" to come out. No window and I would need to take off a day of work to wait for them. Their Service Request says "You can expect to hear from your contractor within normal business hours to schedule a mutually agreeable appointment time." Note "time," not day. AHS said there was nothing they could do and I could take it or leave it. This is something like a Grisham novel about insurance companies who take your money but never pay off.

I've had this company for a few years and I wanted to cancel back in '09, but the rep was so pushy I decided to keep them. This company had access to my bank account, which I stopped all payments two months ago and now I am in collections for $249, which if I owed them it would be $83. What can I do about this matter?

After 22 years of paying for and being a contract holder with AHS, and the first 5 or 6 years of no claims, I received a letter yesterday, out of the blue, no warning, that our contract was being terminated "after careful consideration." We have also paid for an extra option coverage that we pay over the normal basic home coverage for pool and spa equipment.

Last summer 2009, our pool pump broke down (a plumbing/valve problem). Our spa continued to drain out. After a few service calls, AHS sent out several companies none of which fixed the problem. A couple of them were not in the correct service field; for example, they sent out a company called Platinum which turned out to be electricians. After multiple visits that spanned the entire summer with no pool and green water, they continued not showing up; and when they did they messed with the pump, cut pipes and generally made a mess out of our system because they were not plumbers. They left cut pipe and trash all around the equipment and they never got it working. The problem was never fully solved and we called in yet another work order.

This time we got a company in that fixed the problem and helped us clean up the mess. We took photos of the mess Platinum made out of the plumbing and yard. We were told by AHS that they had had other complaints about Platinum and that they would no longer be a contractor for them. Ok. That's after 22 years of payment. Since then it is now April 2010 and we have had a couple of normal calls such as a leaky faucet and an electric breaker went out as well. Guess who they were going to send out? Platinum Electric.

When we inquired as to why we were terminated so abruptly, we were told that we had over 7 incidents in a year's time and that we had been "flagged" for too many calls for repair. AHS never told us this would be an issue with our contract. No one cared that it was their bad business that they continued to send out the wrong service companies which resulted in more calls to them. In 22 years we have had other properties under contract with AHS and to this date within my family there are 14 members with contracts. I counted references that I specifically made to co-workers and friends and they totaled 11.

Needless to say all of my family is terminating their contracts at the end of May "after careful consideration" and so far 8 of my friends are as well. Most of theses people have never even used the coverage; some because AHS would either not cover the item or it was just too minor of an issue. Of the 19 members that will be terminating the contract with AHS, 7 have never made a claim, 5 have made one each and 7 have made two in the span ranging from 18 to 20 years.

Goodbye, AHS. I felt good about having you in the wings but now I believe that after all these years I could have paid for my "fixes" and saved money by not paying you. Nice way to treat a good customer after 22 years of collecting my money.

8:18pm AHS

I have spoken to the department for approval, as all calls were recorded for customer insurance! Got to love this... Lynn told me that in two hours, I can call; and if they haven't found anybody to repair my Air unit, they will approve it to be fixed by an outside company that I have picked!

It has now been two hours, and My Air Now is on their way! I called AHS and spoke to a guy about getting this fixed. I was informed that I will have to front the full bill and that it will be reimbursed within 3-5 weeks. I informed him that all calls was monitored, and I was told that it will be covered and bill will be picked up! Not on my cost but on AHS!

I told them about all the complaints that I have read and that the service that I got already was poor so far! I asked to speak with a supervisor and as usual, they always try to cover up things, because they don't want to lose their customers! There was another of my 30-40 minutes time wasted when I could have been taking a shower to cool down! I will have more updates!

It has been pretty hot today, and my saltwater tank was 82 degrees which has live coral which requires 72 degrees! I noticed after an hour that my Air Conditioner stopped blowing cold air and is now blowing hot! I tried to flip the breaker on/off and the A/C was not working.

I called American Home Shield, and they told me it can take 48 hours. They were going to have Third Generation Plumbing service my call. I asked them what does plumbing have to do with electric? I have informed them that my mother has COPD and I need the unit serviced. They asked me what COPD was. I told them that I had contacted MY AIR NOW, and they are able to service the unit tonight.

I was told that they don't cover that company and I have to be serviced with their company! After 40 minutes on the phone, they tried to contact their company which told them I would have to wait until Thursday, 2 days from now! They told me that I have to wait 2 hours and if they can't find anybody who will cover my unit, they will give me an approval for MY AIR NOW to fix the unit!

I don't understand why they can't do this now. She gave me a number and told me to call back within two hours! In the meantime, I have to wait!

After paying premium for seven years, we were told that due to maintenance on one of our air conditioning units, we would have to pay to have the coils replaced and it was not covered under the contract.

I started my contract with American Home Shield 6 years ago. My air conditioner broke 4 years ago, and AHS sent a company out to my house. The technician said the compressor unit had to be replaced, but that the insurance company would not cover it because it was dirty. I had just bought the house and the insurance company never sent out anyone to pre-inspect or said anything about their requirements when I did the contract.

After fighting with AHS for more than a week and temperatures over 98 degrees, then they approved the company to change the compressor unit, which was a Carrier. They replaced it with a cheaper unit under the condition that I paid $400.00 to the a/c company to remove the other compressor unit. I told them that we could remove it ourselves, but they said that they would not install the other one unless we paid the $400.00 to the company they sent to do the work, and so we did. I thought my mother and children were going to die from the heat.

The technician named James installed the unit, and it was very noisy. A couple years after the main board burnt and when AHS sent another company to see what had happened, the technician noticed that the compressor unit had been left with the electric cables out and that it created a short. The weather and rodents had eaten these wires just laying on the grass next to the unit.

After that, and just last year, the a/c stopped again. AHS sent out a company by the name of Barkers a/c. The technician just went top the attic and said that the fan motor had burned due to the fan motor being dirty on the top. But he did not check anything; he just saw that. He called AHS, and they denied the repair. I fought this company back and forth, and no one took responsibility. They wanted to charge almost $600.00 for the repair, and my husband got the part for $11.00 and changed it himself. It was not the fan motor; it was the capacitor.

I hired an a/c company to do maintenance on the a/c 2 times a year, and they were just over last week to do the spring/summer maintenance. My husband asked them about cleaning the fan motor, and they said that the dust on top of it is absolutely normal and that it won't cause anything to be damaged. My husband vacuumed it himself.

A month ago, the compressor unit outside broke. I called AHS, after I had already cancelled with them, since the compressor had to be under warranty with Carrier (well, their cheaper brand). It was, and I had to pay $565.00 for the company to install it. They stated that the compressor was never installed properly, and the constant vibration (the one causing the big noise) caused the plug to break and the compressor burnt out.

I highly recommend not to use AHS. It is better to have a separate savings account and put the fee you would pay them monthly, and use it whenever you need repairs. I was told by the technician that installed the compressor the first time (the one that did not do it correctly) that AHS trains the companies they use to find something wrong that is not covered under the warranty, so that the customer has to pay for it. In my case it was the a/c, and he tried by blaming it on lack of maintenance.

I received service for my electric heater unit. American Home Shield (AHS) sent Patriot Heating this time and the technician only reset to high pressure switch on 3/18/2010. No mention of anything else. AHS now refused to order re-service based on what Patriot heating technician said. AHS now said my Heating Unit (only blow fan air) is malfunctioning. AHS is never there and failed to deliver on the contract obligations. I filed a complaint with AHS on internet but got nowhere.

1. Two months ago, I had water dripping under my sink. It is difficult for me to bend so I called AHS. Plumber came and said I needed new faucet. I paid him $95.00, AHS would not provide faucet so I had to pay another plumber and also buy the faucet.

2. Today, I had a problem with my thermostat continuously running and hitting 90 degrees in room. A heating specialist was sent, again another $95.00 given and he said the problem was the thermostat and I needed a electrician and he called AHS. AHS then called me back and said I was not covered for whatever had to be done with the thermostat. I will never pay them another penny since this company is robbing insurance holders and should be investigated. This is an abomination. I would like to know what steps I can take other than cancelling my policy. This is downright robbery. I cannot complain about the servicemen just the thievery of AHS charging high premiums and not delivering.

American Home Shield was partnered with an AC repair company (Joe C); when the authorized this company to perform the AC repairs covered under my home warranty, the AC repair company performed negligent and faulty repairs that cost me $4500 in out of pocket expenses for corrective repairs. When I called American Home Shield to ask them to send Joe ** back out to fix the problems they directly caused. American Home Shield advised me that they were no longer business partners due to the volume of complaints. American Home Shield then proceeded to throw me to the wind and tell me I had to take my concerns up with their former business partner.

I fail to see where it is my responsibility to seek reimbursement from the company that American Home Shield not only referred me to, but left me no other choice but to allow them and only them to perform the AC repairs. American Home Shield is who my contract was with and they are the ones who are liable for the acts of their authorized agents. If American Home Shield does not make this right within the next 30 days, I will be filing suit against them for specific performance and seek actual and punitive damages.

On Dec. 30, 2009, I reported that my heat had quit working again and a tech was sent out on Dec.31 to try and repair it. He said our heat exchange was bad and needed to be replaced but since it was New Year's Eve and he had plans, he was going to list it as a two-man job. At the time that statement was humorous but I did not realize my family would be sitting in a freezing home for over six days while I begged for someone to help us. The temps outside dipped to 15 degrees for that entire time and the highest temperature we saw was 30 in that time. My son was home on leave from the Marines. My dog was deathly sick and we were cold.

After four days without heat, my dog made a great recovery. I was so happy until I found out from the company that I had to pay for to come out that my dog and my entire family had been probably suffering from carbon monoxide poisoning because of the condition of our heat exchange. It was said that the exchange had needed to be replaced for at least six years but probably longer and after I cut off 6" of my hair thinking my headaches were from that, I have to agree. We have had issues with our heat for over five years but if we ever got it working then it would stay on for the season. Thank God, it didn't this time.

We took pictures and had our company just replace the 17-year old unit out of fear and paid for it out of our pocket. After talking with at least 8-10 mostly mean people, I was put in touch with Joy S. who spoke with the company I used which by the way I used then after being told Home Shield would take care of it, only to find out as they called AHS with the ref# and diagnosis. AHS refused them and wanted to send the same *** back out maybe in two days. We chose to have heat that day since the high temp was 30 again and the rep for my company informed them of the dangers and everything we were put through.

After I sent my pics to Joy, AHS agreed to pay me half of what I paid for the unit, which shocked me. I thought I was just out of over $5000 because it could have been repaired but after almost killing my family, I was scared. I tried to cancel AHS and they will not cancel or refund my fees for the remaining six months I don't want. As I said, my dog was sick, seemed to recover, then my cat died January 15, 2010. My dog never fully recovered and had to be put to sleep on March 5, 2010. Both animals were old but very healthy until this. I paid $5,125 out of pocket for new heater. I was reimbursed half in Feb. I've had undue stress from every person representing AHS.

I purchased a home and the seller provided the policy for the first year of coverage. About eight months later, my oven stopped working. I called American Home Shield to report the problem and they arranged for Sears Home Repair to come out on February 2nd. I left work early to meet the repairman. He took apart my oven and diagnosed the problem as a bad gas valve and ignitor. He said he had to go to his truck to get some parts so I focused on cleaning the interior of the oven while he was gone. I had to run out for a moment so I left my charge card with my son. When I returned, the repairman was gone and I had a receipt for the $60 co-pay.

I checked the oven and it was working again. About nine days later, a box from Sears arrived with the two parts in it that the repairman supposedly installed. I called AHS and they told me the repair was completed and they had already paid Sears. I called Sears and they told me their records showed that the repair was completed and they asked me to let someone come and pick up the parts. A few days after their repairman picked up the parts, my oven stopped working again. I called AHS again and reported that the repair was not completed. They scheduled a different repair shop and told me I was going to have to pay another $60 fee. I demanded to have Sears come out and finish the job properly. Another appointment was scheduled for March 12. At this point, I have been without a working oven for more 30 days.

When Sears arrived again, their repairman said he did not have the parts and would have to order them. Now, stick with me here. They knew what the make and model of my oven was from the last visit and what the problem was well before the appointment. He told me the parts would be ordered on a rush basis and the would arrive on March 16th. He scheduled the next service call for March 17th. On Monday, March 15, someone called my home and asked if the parts had arrived yet. My fiance told them they were not expected until Tuesday, March 16. The person thanked her and promised to find out why the parts have not arrived yet. The next day, March 16th, the box arrived with the parts. On March 17, I took the day off of work to wait for the repairman from Sears. He never showed up.

I called Sears and they told me my appointment was reschedule for April 12th (without my knowledge) since the parts had not arrived on Monday March 15th. I could not believe what I was hearing. I told the woman on the phone that another 30 days without an oven was unacceptable and I wanted my $60 back so I could contact a different organization to make the repair. She told me I would have to take it up with AHS since they were paying for the repair. I also asked her to connect me with her supervisor. She told me he was unavailable but he would call me. He never did.

I called AHS and they told me I could use a different repair service but that would cost another $60. I asked them to refund my $60 in accordance with their satisfaction guarantee and the woman told me that Sears would have to refund my money, not AHS. I finally got my oven repaired but it took more than 45 days and I never received so much as a "We're sorry we made a mistake" from AHS or Sears. Today in the mail, I received a notice from AHS asking me to spend $765 to renew the policy with them. Not after countless hours of wasted time and the total corporate runaround. No way, AHS! You've just lost a customer for life.

In years past, when I have purchased a home and the seller provided an American Home Shield Home Warranty as part of the purchase contract, I had been well satisfied with the service AHS provided. First, back then, the warranty covered nearly everything in the home at one price; I always renewed the warranty for at least a year or more to stay covered. AHS, back then, asked no questions, but simply replaced the appliance or other item when it was not working properly for any reason. Now, the 'core warranty' covers very little, and the list of non-covered items or components is very, very long, making the warranty nearly useless. One is expected to buy additional 'levels' so that everything will be covered. Second, AHS now does only repairs to covered items, no matter what the age or condition of use of the unit.

The home I have purchased has a 15-year-old water heater. It will heat to an acceptable hot temperature only when set on 'very hot'. So I called AHS and reported this; the repairman came quickly. However, when he called this into AHS after examination of the water heater, he was told that he was not to replace the unit unless the unit was leaking. And that he was only to flush the water heater and see if that would 'repair' it. Apparently, the water heater had already been flushed as there was only a small amount of sediment that came out. He could do no more, and said that I would also have to flush it again several times over the next week.

I demanded my $60 'deductible' check back and he gave it to me, and left. Now, I know that AHS will probably not come out for any other problems that may arise, even though the seller paid $528 for the 'core level' plus 'service for undetectable' problems. So, all in all, AHS is no longer a warranty company at all; they accept sellers' money, but never intend to replace problem units in a newly purchased home. There are no damages to report at this time; but I do feel it necessary to report to you that AHS does not stand for or behind what they sell to consumers. I see no point in ever calling AHS again and I will not renew 'the contract' after the year is over.

They called me as a Wells Fargo mortgage customer. The person tried to talk me into their "warranty plan" and I kept saying I'm not interested. All through the conversation, I urged them not to even send me any information. I am not interested in any services that cost anything at all. Today, I received a "Disclosure Notification" which begins: "Thank you for your recent enrollment in the American Home Shield home warranty plan. We would appreciate your acknowledgement of receipt of this disclosure by returning this letter.

I have been an American Home Shield customer since 2002. The service I have received on repairs has been excellent. I have had a heat pump replaced (compressor went bad and unit was 20 years old) with an allowance from AHS for the price of replacing the compressor; a well pump replaced, a hot water line replaced that had a pin hole leak that sounded like a steam kettle when it went bad. And my dishwasher, water heater, and dryer repaired. In every instance, the contractors were professional, the jobs were done right, and AHS delivered on the contract. Maybe my service experiences have been better because I live in a small town where most of the contractors don't try and rake AHS over the coals.

I had a problem with my Refrigerator, it wasn't cooling properly. I called AHS to schedule a repair. An appliance service company proceeded to remove the back panel of the freezer because he felt the accumulation of ice had hindered the air flow affecting the refrigerator section from cooling properly. He used a heating device to remove the ice and said it should work if I defrosted the rest of the refrigerator.

I defrosted the entire fridge and still no cooling. I called AHS to schedule, yet another service repair and another 60 dollars. The technician had noticed a hole in the back lining of the freezer and indicated that it was the problem and couldn't be fixed. AHS denied the claim the very next day. I spoke to the supervisor and the market research department in charge of denied claims. I was informed that they would not pay the claim. After 120 dollars and approximately 60 dollars a month, I am without a refrigerator and had learned a valuable lesson about this company. Needless to say, I have ended my relationship with this company.

American Home Shield sent a plumber out several times to fix a leak on my hot water pipe under the house. The plumber used duct tape to repair the pipe. Needless to say, the duct tape didn't fix the leak. However, mostly all of our walls cracked and our floors buckled causing costly damage to our home.

Our children were sick from mold and my family had to go without hot water in very cold weather. We are suing American Home Shield and the plumber for the damage to our home, health, and living conditions. While American Home Shield tries their best to get out of being responsible for the damage, they also sent us a letter saying that they are not renewing our contract. Ouch! Talk about insult to injury.

1st complaint: Our outside water spigot broke, AHS sent out a plumber who promptly told us that since the spigot was no longer attached to the house (because it broke off mind you) that it would be our cost to replace it, $175 out of pocket.

2nd complaint: Basement drain from laundry flooded into basement and basement bathroom. AHS covered nothing, cost $1,000 deductible (thankfully our home owner's insurance covered the damage) plus $225 for plumber to come fix the drain.

3rd complaint: Sump pump failed, AHS did not cover it being fixed since we could not prove it was the sump pump failing over our (nearly new) roof "leaking".

My husband called two service requests in on the same day back in late January 2010. One problem was fixed within 48 hours. We thought this was the best insurance ever! However, when the second problem wasn't ever fixed nor did the repairmen contact us, I started making phone calls 3 weeks after the service call was placed. They of course didn't have a record of the second service call just the first and tried to explain that they would have this fixed ASAP. Well, it is March 12, 2010 and we are still waiting on ASAP.

During all of this mess we were promised contact within 48 hours. Emergency service fees would be waived if we could just wait a few more hours. With so many apologies it would make your head spin. So my husband and I renewed our policy because we thought it was a good deal! Little did we know what was going to happen next! After speaking to numerous "supervisors" our electrical outlet is still not fixed and the customer service representatives were beyond rude! Now we are in the process of trying to cancel the renewal policy and are just waiting on that drama.

I contacted the electrical company direct to see why they haven't contacted us. The electrical company stated they informed the warranty company they were out of town on business and would not be back for several weeks. This information was never relayed to us. This is the most frustrating insurance company. I will never buy a home with this "free" insurance option ever again!

My big complaint is the incompetence of the customer service dept! I don't care if it's billing or sales or service! If this company has been around for so many years as its website claims, then why wouldn't they produce better quality? The reps have no communication skills or any work ethic. They not only do not go out of their way to help, they barely do their jobs! The comment about the 5ht grade level education seems to be all too true! I asked on the 4th call in one week, where the calling center is located. It is in Memphis! So should I be happy it's not India? I will be looking into changing companies asap and I think the BBB needs to be notified. They say they record phone calls? For what? Obviously not to train their useless staff! I'm disgusted, thoroughly!

I am very unhappy with the service that AHS is providing me. I have been without heat for one week. I have an infant child and temps are in the low to high 20's at night. We called in the emergency service on Sunday night and have yet to have this resolved. A voucher has been given for purchase of heater and or hotel stay ($60.00). I am not financially able to stay in a hotel room for one week nor will the vouchers cover this.

In speaking with the contractor, he has stated to AHS that the unit needs to be replaced completely and could have the unit done in a couple of hours, due to the problems it's causing and having to replace the motor every couple of months. AHS will not replace the unit instead only wants to continue to replace the blowing fan that has been replaced four times since September 2009. It is February 2010.

I can only assume that this is just a one-time issue with customer satisfaction. But, I do not think that is the case. I have contacted a lawyer for this issue, under the law (a certain law), this should not be happening. The unit should be completely replaced. Normally I would not be this upset but I have a little girl (infant) that breaks my heart that I can not see her or be with due to no heat at my home. I hope that someone reads this and will think long and hard before considering AHS for service!

I have paid $120+ per month since 2004 for coverage on two duplexes. On 12/20/09, I had well/pump problem in freezing weather. AHS paid $15 out of $150 cost. Today, 3/1/2010, they said leaking toilet was not normal wear and tear and my cost will be $340. Their service is not cost effective for me. I have paid $1450 per year for five years and used their service five times. AHS does not provide coverage for my plumbing. I am on the phone demanding AHS to cancel my service contract immediately. AHS makes it difficult to contact their office. The email on their website will not work. There is no actual email address to send email directly.

We have paid as always on time. Then when we had an issue with a leaking bathroom faucet, they gave us a very, very hard time to file our claim, coming up with all sorts of excuses that we finally gave up and hired a plumber and paid out of pocket - our own money. They requested that we have an expansion tank installed (cost 200 dollars) or they could not do the job, then the plumber said that the entire faucet had to be replaced. Then he messed up our faucet so we could not use it at all. The plumber (or so the American Home Shield claims) that the work to get another plumbing company there once we had gotten an expansion tank installed would be only covered by 60 dollars (which coincidentally was the same as our deductible) when we know for a fact, since we called 2 plumbing companies and got quotes in the 300-400 dollar range for the job alone plus fixture and materials. So we just gave up.

If this has a legal merit or not, I am not sure since I am not a lawyer but it feels horrible being a customer with American Home Shield and we will terminate our contract as soon as they open their phone lines again. The other time they said that they issue, a broken pipe was not covered since it was outside the house, but yet charged $60.00 and that might be in the contract. But even so, that is a crappy and questionable business practice to charge for something that you will not cover as an insurance company. We will cancel our contract ASAP and recommend that nobody else ever, except my worst enemies, to use American Home Shield since they are a, in my opinion, just collecting fees and are doing everything to avoid paying out and helping clients with their claims! And I am sorry that they are still in business.

Judging from all other complaints I have found now, I am surprised they are still in business. But I hope they will be taken down by some powerful lawyer. In short, my recommendation is to stay away from American Home Shield!

This is a scam! I'm telling you, do not to purchase American Home Shield. We've been going round and round with them for the past 3 months trying to fix our oven. They send out the Apex appliance repair people from St. Pete, who are incompetent. We've lost 4 or 5 days work over this waiting for the repair people. When they do show up, it always the wrong part or the part doesn't work. Then they go back and reorder the part, again! They are never going to fix the oven. They just want the money. We would have the dollars to replace the oven if we hadn't signed on with AHS. I will lodge a formal complaint with the Governor's Office of Consumer Affairs.

I had experience dealing with AHS with a previous home I owned and had nothing bad or good to say about them thankfully due to no needed repairs. However, with our new home, we needed an oven repair. After waiting at home for 4 hours for the scheduled repairman, there was no knock on the door or phone call. Finally, a call came at 4:58 from the repairman. The man was unable to get a clear, coherent thought making me wonder if he was altered in some way. He finally managed to ask what specific part of the oven needed to be replaced. Embarrassed to say that oven mechanics/repair is a field unknown to me as a homeowner, I said as much. Unfortunately, the man felt that coming to the house would be a waste of his time without knowing specifically what he was coming for.

AHS was called to be alerted that the service promised to be provided was not in fact provided. The oven is still not working and the repairman isn't coming to fix it. AHS was unwilling to reschedule the appointment, unwilling to cover any repair fee costs and unwilling to contact an alternate service for repairs.

Gas Water heater claim, $1100 approved authorization for service, then $1100 cash out offered, then $195 reduction then complete denial of entire claim without cause. Any open class action buses that I can board? Sheet rock damage in five locations and imminent personal physical injury possible to my 11 year old daughter in.

On December 2009, my Amana refrigerator went out. I lost all the food in it. I called AHS, and they sent someone out who said I didn't maintain my unit and I was responsible for the repairs. This of course amounted to over $300. I asked AHS for a second opinion. The technician who came out said maintenance wasn't an issue, just that my relay switch had gone out. This tech also replaced the relay with an after-market piece (which is AHS's policy) without my consent.

This part lasted up until February 11, 2010. The technician who put this part in wasn't available, so another was dispatched. Not even an emergency basis. They replaced my relay again, but the fridge still didn't cool. He then had to order a thermostat control. Two more days went by, and he replaced the thermostat and said to give it 24 hours and see if a bowl of water freezes. It didn't; I gave it 4 days. All the while, I'm living out of an ice chest. He said I needed a new fridge and he would tell AHS.

Two days went by, and he didn't call. So I called on a Friday. They had him on the phone, and he told them that I needed a new fridge. He however faxed over that he doesn't work on sealed systems and referred it out. Monday, I got a call from the tech who originally replaced my relay, and he also said I needed a new fridge.

10 days have gone by, and now, Sears comes and says it's the compressor and they authorized replacement. It will be delivered in 3-5 days. Then I called for them to put it in. I am going on over 3 weeks without a refrigerator, and AHS can only say "I'm sorry, but that's how it is."

I paid my monthly payment every month and pay my co-pay when called, which has only been twice since I got it in the last two years. I am a single mother and have no fridge and have lost now two refrigerators full of food because of this. They could care less!

Currently, I am experiencing much difficulty with attempting to have AHS resolve a major discrepancy with regard to replacing a range oven appliance in our home. The appliance was delivered on Saturday, Feb. 20th. They did not retrofit the appliance into the space intended for the range. The workers left the appliance standing away from the back wall approx. 3 inches with empty space between the wall and the range.

As a result, since the appliance was not inserted into the space properly, the range hangs out in front of the counter space by three inches. The workers stated to me that since the gas line valve feed from the wall was too high, and the back of the new range had a stainless steel back that allowed no room for the valve to fit, therefore the range could not be fitted properly into its respective slot with the space restraints of the existing pipe.

My other complaint is, with the quality of the replacement appliance being substandard and causing additional with the smoke detector in my kitchen being triggered from one steak being cooked in the broiler. In addition, I boiled two pots of water for vegetables on the cook-top and when I was finished with cooking, I observed noticeable amounts of brown stains within three locations on the surface of the range, the metal burner caps that are located on the top of the gas burner heads, the fan vent that sits on top of the stove and the metal grates are inundated with gross brown stains from one cooking event. I removed the stained items and attempted to clean them with Dawn detergent and a soft cleaning cloth as prescribed in the range manual to no avail. The stains are there and appear to be permanent.

On Tuesday, Feb 16, 2010, a pipe burst in the wash area under my house. Water was gushing out the pipe and filling up under the base of my house. I immediately called AHS and asked for a plumber to come out and fix the problem.

The very next day, they sent a plumber who came out and looked at the pipe. After a few minutes, he said that the broken pipe was not covered under the warranty because it had "Green corrosion on it." I explained to him that all copper will have some sort of green corrosion on them. It's called oxidation. That's why the Statue of Liberty is green. He informed me and AHS that copper does not turn green and that the green color was due to an improper install. He said that the installer should have cleaned the pipe before he installed it and that would stop the pipe from turning green. I asked him what product he used to stop copper from turning green, and he could not give me an answer. Well, as you can imagine, upon hearing the plumber's explanation, AHS denied my claim.

First and foremost, I have lived in this house for 13 years and have had very few plumbing problem. Furthermore, when there's a plumbing issue, doesn't that mean something is usually wrong? AHS's brochure shows comparable pricing with their warranty as oppose to without one. It shows thousands of dollars in savings which are simply not true if they continuously denied consumer's claims.

I decided to call AHS myself and ask why they were denying the claim and while on hold, the plumber from Yankee's Plumbing decides to up and leave. When I finally got a representative on the line, they stated that they would get another company to call me that afternoon because it was a dire emergency. Needless to say, no one ever called and when I called them back the next day in the afternoon, they assured me someone would call me back before the end of business day. By 4pm, no one still had called and when I called them, they said they were still looking for another company to come out.

I was on the phone with them for about an hour and they could not give me a definitive answer as to when the other company would be contacted. I then asked what companies had been contacted and if I could get their names and numbers and contact them myself. I was told that wasn't an option and that I simply had to wait and that there was no time frame as to how long the wait would be. Not happy with that answer, I asked to speak with a supervisor.

Finally, a supervisor got on the line and told me that she personally had contacted a company who would be at my house first thing Friday morning. So, I took a full day off work and waited for the plumbing company to come. They called me in the morning time and told me they could not come until Monday, Feb 22, 2010. It's Friday and I have already been without water since Tuesday night! It will be almost a week before I will have a second company come out to my home.

Something needs to be done about this company, even if I need to file a lawsuit against them myself.

I have used the services of American Home Shield 3 times in 1 year. The first time, all was okay. It dealt with 2 bad ovens in the house. The technician knew what he was doing and did right the first time. The second dealt with plumbing leaks inside the house. The technician from His & Hers Plumbing mostly knew what he was doing, found the 5 issues we called in on and even one we did not know about. When he repaired them, 2 of them were done okay, 1 of them he was called back on to fix again, 1 still is not fixed, and 2 he was told by American Home Shield not to do them because they were not covered!

When we bought the house, we asked for the warranty, which was included in the closing of the house and included the well to be covered, but American Home Shield never sent us a copy of the contract so we could see what was and was not covered. What it turns out to be is that unless you get the premium package, Hose Bibbs and the 2 feet of piping connecting them are not covered! Now, the third time dealt with the well and pressure of the pump building up way too high. We told them what was going on. I even found someone who would work with them because they did not even have a service provider for wells when we got the warranty, and they sent the guy out (for the $60 copay/service fee) and the technician was told by American Home Shield that nothing would be covered. Why would they waste my money to send someone out to not do anything?

This is the worst company I have ever worked with. Do not waste your money with this company! I have been waiting since October for a simple repair to my dishwasher. The company that they contacted to service mine cannot get it together enough to order and service the dishwasher. After coming to my home to fix one thing, they broke something else! The heat went out in December. American Home Shield said that they would have to put it out for a district dispatch because they did not see any companies that serviced that area.

After 24 hours and no call, I contacted them to see what the hold up was. At that point, I was told that I could contact a Heating and Air company myself and pay for it and be reimbursed. I was able to find a company online that was able to service my heat within an hour! This is the biggest rip off I have ever encountered! No one has been able to resolve the dishwasher problem! A simple repair has taken over 4 months and no one at American Home Shield can even give me a solution. I am sure that I can contact someone on my own to fix it within the hour but unfortunately they already have my money. Beware, do not use this company!

I have paid for AHS warranty for 4 years now. On numerous occasions, a service tech was dispatched for the same appliance. They spent very little time diagnosing the problem, never had the parts to fix the problem and had to come again and again. When I contacted them in regard to the work they had done, they could not provide me with any information or diagnosis, or proper documentation of by what means. They came to their conclusion that AHS would not cover the problem. They did, in fact, offer to try and get this information together for a fee to them of $85!

I decided to cancel my AHS policy. I emailed them because the wait time on the phone was always more than 15-20 min. I was told someone would contact me within 48 hours, which, not to my surprise, never happened. I have now been on hold on 3 separate occasions for more than 17, each time with no response.

I will be contacting the news as well as the Better Business Bureau in regard to this and many past problems I have had with the business ethics of AHS. Thank you for time. Being out hundreds of dollars, I still have to pay out of pocket for most all repairs anyway, and being without heat in our home in winter conditions for a month.

No good crooks. American Home Shield should be shut down. They deal only if bad faith. They have a business plan of delay, delay, poor contractors, deliberate misrepresentation, lies, fraud together with collection of premium income by false sales claims and representations. The Federal Trade Commission should issue a cease and desist order February 16, 2010. We paid American Home Shield $800.00 for their fake and fraud coverage for Dark Hollow Road on or about December 20, 2009.

On Wednesday, January 2010 we called about a plumbing back up in the down stairs bath at the covered property. American Home Shield set up a claim under the claim number ** at that time. They told us that Service Contractors of America, AHS's delegated service company, would call us and set up a time. Service Contractors of America called us on Wednesday and told to tell if or what the problem was as their instruments was would not work in the wet conditions due to the rain and snow. On Thursday February 13 was the large snow in the Dallas area. Their original excuse was they were over booked. We said well it is an emergency, may we call a local plumbing company and allow them to do the fix? American Home Shield refused to do any thing to help with this demanding that Service Contractors be the only company to do the work.

Friday: same thing. Too wet, too much snow. American Home Shield's required company could not or would not make the call. All this time the people in the home had no bath and no use of toilet. There are four children in the home and mother and dad. Saturday morning, Service Contractors at last sent a man. He arrived and looked at the back up in the down stairs bath and toilet and then asked if the home was on septic. He was told yes. He then went outside probed the location of the tanks. Then advised he would have to call AHS on this; he told AHS the home was on septic and in his opinion the system was stopped up. He did not ask where the clean out was located, he did not attempt any fix, and he just left. I was called within 3 minutes of this as he was leaving the drive way. I then called him within 2 minutes and advised him where the clean out was and demanded he at least check out the system inside the home before he left for good. He told me he was already in Plano, TX, which I drive every day and it is a 45-minute drive. He lied. He told me he would have some one else from his company make another call and help with a fix. He did not. American Home Shield does not at any time intend to live up to its insurance policies and should be shut down for fraud by intent.

The people in the home ended up in a motel. My wife is in tears. I may lose my tenant at $2,000.00 per month. If I lose the tenant, I may not be able to make the payments and lose the home. Loan balance is $220,000.00; current value is $350,000.00. I paid the $800.00 to American Home Shield for protection from stuff like this. They took the money and promised under an insurance contract to do their part. They never had any intent to preform under the contract. Fraud.

I submitted a request for a furnace repair on February 8th, and getting the part on February 11th. We have been without heat in freezing temperatures, since February 8th. Now, my wife and I both are getting sick. We have a warranty, and had constant problems with the furnace not heating or cooling. It has been replaced once, but it's still having problems. The physical damage that has taken place is that, the wires have burnt up, causing the electrical attic furnace not to operate.

I requested service for a corroded plumbing pipe that leaked under my house. This shady company sent out a tech and when he arrived it was raining, he looked through the crawl space and said, "Oh no, I'm not crawling through that." He then went to my restroom and looked behind my tub with a flash light for about 15 seconds and said that the house was built with improper links. I tried to see what he was looking at but I could not see anything, it was so dark and the pipe was in an angel that you could not see unless you were under the house. He then turned around and went out side and called American Home Shield.

He stayed out side for about 20 minutes, came back in and demanded service fee and said American Home Shield would call me. I gave service fee and he left. About 10 minutes later, American Home Shield called and said my warranty did not cover my problem. How did this guy properly diagnose my problem with just a 15 second look behind a crammed hole. He even told American Home Shield that it was an improper repair when he told me that it was built that way. I asked for a second opinion and American Home Shield said, I would need to pay for a second service fee. This company is [bad] and a complete ripoff! [They] are ridiculous and should be taken to court. I paid 60 dollars for some ** to say, " I ain't crawling down that hole."

My husband and I were victims of predatory lending. American Home Mortgage had a corporation here in San Diego, and they close down or changed their name. The loan officers falsify our loan application stating we made $12,000 a month and did not tell us. We tried to modify our loan in 3 different times in 3 years from 2007-2009. We were denied by American Home Mortgage. They fail to offer any help of any sort. They only called, demanding their money, which was a negative arm loan and taking us nowhere.

American Home Mortgage file for bankruptcy and change their name to AHMSI (ahmsi3.com), and they advertise false help in the webpage. You call them, and the people who answer are located in India and offer no help. We never received letters from AHMSI, Inc to offer anything for us to retain the property, and they went ahead and foreclose without any proper posting in the property or certified mail. I will like for this company to stop taking advantage of hardworking families and stop being so greedy.

Microwave sparked flames and on fire called American Home shield 1-27-10. They called a technician and on 1-28-10, I called this company and the tech came out. He tried the microwave and saw the sparks and turned it off before a fire started again. It smelt like an electrical fire. He stated it would have to be replaced but that American Home Shield might want to replace the liner instead if they can find one. I asked why would this spark and cause a fire and he couldn't give an answer and stated he didn't know why. He also stated he didn't know why there was a metal screw in the microwave. Originally American Home shield replace this microwave themselves in previous years with another owner.

Since 1-28-10, I have made phone calls every day with updates. On Friday was told tech never sent report in. Then was told tech went away for the weekend. On that Monday no report from tech, Tuesday no report from tech Wednesday no report tech. Now, today, Thursday again no report from tech then told one hour later on on voice mail the liner is not a covered item. I then spoke with a supervisor Will ** and told him about the sparks and fire. The tech never told them about that and now am waiting again. The liner was no problem it was the fire in the microwave. I am making a complaint about their tactics and not getting reputable contractors who do not file accurate reports.

I reported a door bell issue. Technician arrived and found out that the line that connects the door bell to the transformer has corroded and got disconnected just above the door bell. The technician recommended running a new wire. AHS doesn't cover running a new wire because they concluded that there is nothing wrong in the wire except that it is an inch short. Although they admitted that the wire is corroded and broke as a result of that, it was not enough for them to admit that there was anything wrong with the wire itself.

Their solution was to relocate the door bell 4-5 inches higher. Of course, they don't cover anything but attaching the screws to the newly relocated door bell. Of course, it is ridiculous to relocate the doorbell, to open a hole in the wall and to cover the existing hole just to avoid running a new wire as their technician recommended. Ridiculous. Stay away from this company. Take your business elsewhere. Beware! It took $60 for a 2-minute inspection and didn't cover anything.

I needed to have some ducts checked at my rental property. I called American Home Shield who sent House Pro. The guy that came out said the ducts needed to be replaced, but he would have to check to see if it was covered. After not hearing from anyone for a few hours, I called American Home Shield to find out the status and was told that only if it was normal wear and tear would the ducts be covered.

I needed to have some ducts checked at my rental property. I called American Home Shield who sent House Pro. The guy that came out said the ducts needed to be replaced, but he would have to check to see if I was covered. After not hearing from anyone for a few hours, I called American Home Shield to find out the status and was told that only if it was normal wear and tear would the ducts be covered.

I've had this coverage for years. My water heater stopped functioning and had to be replaced. They sent out someone from Rescue Rooter. He said they AHS would replace the water heater. When he came out with the replacement, he had a list of extra charges that amounted to $1,100. Way more than it would cost to buy a 40 gallon electric water heater from Lowes or Home Depo including. I work and I had to get the water heater replaced. I couldn't afford to take more time off to purchase another one and have it installed. I overpaid for a water heater that was supposed to be replaced for free and it doesn't provide enough hot water. In fact, it doesn't provide half the hot water than my former 38 gallon water heater provided. This is a complete rip off.

We had been paying substantial premiums for some time for a home warranty to cover the large appliances in our home. Up until this incident, we hadn't really needed to call them, but enjoyed the peace of mind that came with knowing we were covered just in case. On a steamy hot Florida day in June of '09 we contacted American Home Shield to report an a/c problem. We were informed by their rep that they could not secure an a/c repairman in the next day or so, and thus we were contractually entitled to use one of our own choosing.

We were given an American Home Shield work order number, and instructed to use one of our own choosing, pay them out of pocket, and send the work order number along with the a/c invoice to American Home Shield for 'prompt reimbursement'. As instructed by them, we found a professionally state licensed and registered repair man who could come out the following day, and the work was completed to our satisfaction. We paid the a/c company out of pocket, and submitted a copy of their invoice along with the work authorization number as per instructed.

Three months later, I hadn't received the check and called American Home Shield. They denied all responsibility for payment, saying they never authorized the work, and that a work authorization number wasn't god enough for payment. What?! We have paid hundreds and hundreds of dollars in premiums to cover our household products, and one of the first times I need them, American Home Shield, refused coverage even after it was promised. My wife and I have wasted countless hours on the phone being shifted from one customer service representative to another, multiple levels of supervisors, always to no avail.

Trying to work with this company has been a nightmare, costing us thousands of dollars, countless hours of phone time, and needless stress and aggravation. Finally having enough of the whole thing, I called the dedicated cancellation number. The recorded voice said wait time exceeds fifteen minutes. No wonder they're lining up to cancel! American Home Shield appears to be a clever conspiracy with one goal - bill consumers out of costly premiums while using every means necessary- legal and illegal, to deny paying claims.

They replaced my hot water heater. According to the contract, the replacement should have been comparable. My hot water heater is less than five years old and so many parts have to be replaced--that it is cheaper to buy a new hot water heater than replace parts. My older hot water heater was 20 years old. I have been told by plumbers that they should at least last for 10 years. I am not in a position to replace or repair financially.

American Home Shield is refusing to assist us in repairing products that are covered on our plan. I'm tired of calling and speaking with representatives that continually argue with you. When I've asked to speak to a supervisor, I'm told I can't. I'm told that the supervisor will agree with them and therefore it's useless. We are freezing on account of our heating system failing, my water heater is leaking, but they claim after sending someone that it's being caused by something else therefore it's not covered. In the meantime, we are freezing. I have paid into this insurance for 5+ years and have never filed but one claim. Now that I need their assistance, I can't get it. I'm told to cancel my policy if I don't like it. I won't renew next year. I plan to report you to the Better Business Bureau as well.

In July 2009, I had American Home Shield send someone out to fix the guest bathtub because there was a leak coming from the second floor of my townhouse. The person they sent out said they could fix it, but AHS didn't cover jobs due to faulty craftsmanship. Okay, fine. I ended up paying $375 out of pocket to fix the lopsided tub shoe. All AHS paid for was the replastering of my ceiling.

A month ago, I noticed the tub leaking again. This time, it was due to something around the overflow. I decided to get in touch with AHS online because I figure it won't hurt for them to send someone out again, in case this isn't a case of faulty craftsmanship. However, when I went online to set up the appointment, I noticed "plumbing" was suddenly gone from my list of choices. What am I paying these people for, if they can slice and dice whatever they want off my list of problems whenever they feel like it? How is it that I don't have plumbing covered when my contract isn't even up yet? Come June, I'm dumping these crooks. I hope they get the plumbing sued out of them.

I purchased an older home in November 2009 and I was confident that if we had issues, our home warranty with American Home Shield would handle any issues. We lost heat on December 20 and American Home Shield sent Strong Heating to fix the problem. They came on 12/21 and we were told that the control panel needed to be replaced. After a few days of no heat, the temperatures in the 20s and no word from Strong, we called American Home Shield and Strong. We were given several explanations from the factory being closed for the holidays, that the part had to be manufactured, and Strong was trying to locate a refurbished part. We were also initially given an option to locate another contractor to fix the problem but 2 days later, we were told that was no longer an option.

After many phone calls, freezing temperatures in the home, days missed for work, late arrival of technician, a letter to the President of American Home Shield and an email to American Home Shield, finally 2 and 1/2 weeks later, on 1/7/2010, our heating system was repaired. However, the work was sloppy. The ductwork was dislodged causing heat to pour out from under the house and we still have not received the free $60 service fee card from American Home Shield as promised. They also advised us that we would be reimbursed for the purchase of space heaters which we still have not received either. We would never recommend American Home Shield or Strong. After getting online to do some research, it appears that there are many complaints about both companies.

When we contacted American Home Shield regarding coverage for our personal home and our rental home, we asked some very specific questions. First, we asked about our septic system being covered and they immediately responded, "No". We then asked about plumbing coverage, specifically, water supply stoppages. They responded, "As long as the stoppage is within the home and not outside of the home it is covered". That was the only response we received.

I then contacted American Home Shield to have a repair completed on the furnace in our rental home. The full cost was $75.00. Our portion was $60.00 (Service call fee). Our monthly policy cost is $45.00. Total savings was $30.00. Yes, I was out $30.00 more than I would have been if I would have just paid the full amount of the repair. Later, we contacted American Home Shield to have plumbing repairs on the kitchen sink of our rental home and for a water supply problem in our personal home.

When I contacted them regarding the water supply stoppage, I asked again, "Is this covered by the policy?" Again, I was told, "Yes, as long as it is within the home and not outside of the home". That was the only response I received both times I asked the same question. Again, I paid the $60.00 service call fee for both homes totaling $120.00. They repaired the plumbing under the rental homes kitchen sink which would have cost me $80.00 had I just paid the full amount for it. Again, including the monthly policy fee, I over paid again by $25.00.

Now, the plumber arrives at our personal home. He states that the blockage is from calcium build up in the pipes within the home and American Home Shield will not cover it. He also stated that American Home Shield is not worth the money in his opinion because they will not authorize the replacement or repairs for most of his work and that as soon as his companies contract is over he will not renew it. I then contacted American Home Shield about this issue.

They now stated that they will not cover blockages caused by rust, corrosion or chemicals. The last I checked, Calcium is neither of those. I then asked why I was told two separate times that the blockage would be covered as long as it was within the home. They then stated that they can not explain every part of a warranty, that's why the policy is mailed to the consumer. I then asked if it was so easy for them to state that to me over the phone when I was filing the claim, why could they not explain that to me when I asked, All I got was a tap dance.

In my opinion, American Home Shield is a scam. They will only disclose enough information to the consumer to get the sale. I have filed BBB complaints on this and they will not follow up on it. I have since spoken with several other contractors in our area and they have all stated that if American Home Shield is supposedly covering the work, they require that the homeowner pay for the repairs and then file it with American Home Shield for reimbursement because American Home Shield does not pay as they say they will.

All of the contractors have also stated that they have never seen American Home Shield authorize any full replacement of any appliance as they claim they will. I'm sure there are some very few instances out there but not many. It is a much better financial decision to just save the money in a savings account and pay for any needed repairs that way. I am now out several hundred dollars and I am sitting on a repair that will cost me $2,800.00 to complete. The cost of the coverage and the cost of the service calls far exceeded the actual cost of repairs. There is a $2,800.00 repair that still needs to be completed. I am not pleased with their performance and I have not received my money back.

I placed an online request for service. I always have to wait 3-5 days for service. The technician showed up late. They do not call when they are running late. On our garage door, nothing is covered. We still have to pay the $60.00 for the service call and than hire the company to fix the problem. The technician has to get the parts approved and then order them. It could take a week to 10 days. They do not answer their phones. They claim this is business, but no one ever answers the calls.

There are reputable businesses in our area, but they bring in these small businesses that have to travel an hour or longer to get up here. They do not have 4-wheel drive to drive in our snowing climate. They get stuck. It is just a joke. American Home Shield is just a joke. It costs us more money because we pay the service fee for nothing. We have to hire a company to fix the problem. We have already waited 3 -5 days just to get someone up here. It is hard not having your appliance in a timely manner.

I have the same complaints as many. Only one company came out and then didn't fix it. The company never had availability when I did so I got off work, then the next day the problem was still not fixed. I haven't had hot water in my home for two weeks and it is January 2010. I am the only adult in this home and they repeatedly tell me I have to take off work. So I do and then their repairmen shows up one hour after the two hour window. Then the next day, the problem is still no hot water.

There is a similar problem with my dishwasher. First they said they couldn't repair it, even though the things were broken when we moved in. Then they said they would replace, but offered me only one dishwasher, which didn't fit in my space. The cash out allowance was $300, but every other dishwasher was $550 and up with their"delivery fees and installation fees." So I could have bought a dishwasher at Lowe's and replaced it for less than the deductible and now the difference in price for the only dishwashers available to fit in my space. Then I had to wait another week for them to get my power of attorney because at no point in dealing with me on the phone did they say that I was not named in the Home Owner's Warranty. My husband is in Iraq, and next year we will not be renewing this warranty. This is too expensive.There are too many things they don't fix or replace.

AHS did not honor its contract. Both the technician, who was sent to my home to assess the problem, and I agreed that the terms of my contract were met in multiple ways, e.g. improper installation, pre-existing problem and code violation. AHS refused to cover the repair.

We bought our house in April 2009. We had the choice of home warranties and decided to use AHS. We haven't had to use it until January 2010. First, our furnace went out. It was an emergency, because temperatures dropped to 14 degrees in Texas. I call that an emergency. They couldn't send anyone out until the morning. We luckily had space heaters for us and our 10 year old son and let our 19 your old down syndrome son stay another night at his grandmother's. It was apparently only a gunked up flame sensor, but it cost $60 for the trip. The company they hired was more professional than they were.

Then a week later, our hot water heater went out. I happened to be vacuuming my son's room and discovered a wet carpet. His room shares a wall with the utility room. I opened the door and there's water running down the hot water heater. I call my husband, who walked me through turning off the valve. He came home, called AHS, and they gave us the name of a company. That was Martin Luther King day. They didn't tell us that no one was there. We waited, called several times to get a recording and then left a message, thinking someone will get back to us. Five hours later, AHS told us it will probably be the next day. They only have one company that does that work in the area. We're one day without hot water. My husband is a mechanic, no shower tonight.

The man showed up, and at first he said there was no leak. I had to press him and said that I wasn't blind, I saw it pouring out. After it warmed up, it started leaking, so he determined it needed to be replaced. He then warned me that AHS doesn't pay for everything, he's very familiar with AHS. He said it's typical that the owner has to pay between $500-1,000. He said if I didn't have home owner's insurance, it would cost over $1800. I get it, it's like health care, they have to write off what they don't cover.

So, when he added up the code violations that he had to fix, and called it in, we ended up having to pay $619 on top of the $60 for the trip. My husband tried to argue with the lady, but she would have none of it. How was it our fault that code changed after this unit was installed? Isn't that why you buy a home warranty? You're banking on it breaking in a year, and they're banking it doesn't? We lost the argument and have to fork out $679. We'll see how it goes because we have to spend another night with no hot water heater because he had to leave without replacing it. We're supposed to get it tomorrow.

Having had this happen at work before, I know if you fill the back tank up again with water, it'll flush again. I moved in Fri. Jan. 8th 2010. I called Mon., Jan. 11th. AHS they told me a plumber would call.

No call but a plumber did show up the next day. I was delighted! He didn't look at hardly anything around the toilet tank, and said my pipes were probably froze and if I started hearing water running in my basement, turn the water off. He showed me how to turn the water off in the basement. He informed me that my pipes probably were not wrapped for winter weather before I bought the house. And now that American Home Shield knew that a water pipe was frozen. No other plumbing would be covered in my house.

My sister came over the next day and had to use the bathroom. I told her, "Okay we're going to have to fill the tank back up until the pipes thaw out." She came out of the bathroom saying, "It might help if the water was turned on to the toilet!" It flushed on it`s own but the hose at the top of the tank into the toilet isn't tight and leaks. So the pipes are not frozen! Never were frozen! I need a good hose hook-up! Seems easy enough for a Home Warranty plumber to do, right?

He looked in my Michigan basement and said, "it's a job but not one for me," because he is a big man! He told me, "if my brother-in-law was smaller, then he was to see what he could do. Yeah, seriously. I'll take a polygraph on this statement any day." I told him, "My brother-in-law is bigger than you are. And that's a fact, Jack!"

All in all, I do not have frozen pipes! Never have. Since American Home Shield Warranty people sent a plumber out, the plumber told me, since you've had frozen pipes, Home Shield Warranty won't cover any other plumbing problems you might have in the future. It's just totally wrong and AHS is going to send me a bill for $60.00. The plumber told me the day he came out, "You don't have to pay me if you don't think it's right. I don't work for these people. They'll just bill you later." "Bill me later, for what?" I thought there was a real plumbing problem going on.

Why didn't this Amer. Home Shield plumber see such an easy fixable problem?! My real state agent is on this like an aggressive pit-bull, and so am I. My own sister had a problem with roofing flashing when she bought her house and she actually paid for American Home Shield right after she moved in. Small problem. But they told her it was caused by hurricane Ike, and was a Natural God Disaster. Yes, all the way to Ind., my sister paid $60.00 for a roofman from Amer. Home Shield to come out. They gave her an estimate for $837.00. She paid $55.00 to have it fixed, by an Elkhart Roofing Co. So, I am writing this, printing this and sending it to J. Warlarsky, to let all home buying citizens know to be aware of American Home Shield. My agent is livid after H.S.W. people came into their office at Cressy and Evrette and gave such a gun-ho-speech. She even gave me the name of the Home Shield Warranter.

They deny repairs every time "their" service people state the failure was due to lack of maintenance. AHS subcontracts repair people to do work at some service rate. If that rate doesn't cover the cost of repairs, all the repair person has to tell AHS is it was due to lack of upkeep. The repair person gets $60, and AHS doesn't have to fix the unit.

It doesn't make sense for the repair people to fix something that will cost more than AHS will reimburse. So they throw out the trump card. AHS gets my annual cost, and the repair person keeps my $60. Kind of sweet on their part.

I called AHS to have my garage door opener repaired because its part of my home warranty. It will just open when it wants to. This started 2 weeks ago. So they sent a repairman to my home on 1/13/2010 and he told me it needed a circuit board and the board may not be able to be gotten because of the year of opener 1996. So I said do what you must to fix the problem. I ask him if the board can not be gotten then what. He went on to say most likely a new opener would be installed, so I said find you could fix this one I am find with a repair. Now when I bought the home I noticed it had a different light mounted on it, but didn't think anything about it. AHS is using the light as a way to get out of making repair. The light works find and opener worked great from May 2005 till now and with the same light and it still works now. They should have inspected my home to see if they wanted to sell me a warranty not just take monthly payments and take $60.00 when the repairman came over and say sorry, denied.

I called AHS and spoke to Leroy and he said denied claim stands. How can they sell warranties without inspection of my home and say denied? The kitchen cook top that is to be looked at on Wednesday the 20th could be denied as well because of the door opener. This is Leroy's words to me. Why would he say something like that? They charged me $60.00 for the service call and said sorry we denied the claim. This isn't right. They had the right to inspect my home before selling me the warranty contract. I called AHS on 1/14/2010 at about 7:10 pm and spoke to Leroy **, authorization supervisor. And again at around 7:35 pm. I had to call twice; he hung up on the first call. This has upset me to the point I just don't understand why they do these things. How could he say cook top could also be denied because of a door opener?

Simple Situation: On January 6, I made a service request, reporting a tripping circuit breaker. On January 7, a contractor called me to advise they would send a technician on January 8. The technician arrived on January 8, concluded that he could not do the work and that we would hear from an electrician within 2-4 hours. After not hearing from any electrician by the next morning, I contacted AHS on January 9. It is now January 12, i.e. 6 days later, and I have not heard back from AHS nor any sub-contractor/electrician. I ended up fixing the problem myself. Identifying and fixing a tripping breaker is hardly brain surgery.

At the beginning of this cold snap in Tampa Florida, my heating unit went out. I called AHS and it took 3 days for a service company to respond (I had to call everyday to press them for service). The company came out, diagnosed the problem on a Wednesday and I was told a new compressor had to be ordered and I would be contacted in a day or so.

The temperature inside my home was 48 degrees. No one contacted me and by Friday I contacted both AHS and the contractor and was told nothing could be done till Monday or Tuesday. On Monday I called again and was told no compressor was ordered by either the contractor or AHS and to call back in an hour. As of now, the compressor is to be delivered to the contractor on Thursday, tentatively, and I will be contacted when installation can take place. I am also being charged for the removal of the old compressor and for the freon.

I'm sure the notes on my account will let you understand my frustration. I made an emergency call on my heater being out on 12/8/2009. It was not fixed until 01/05/2010. In that time I lost money leaving work, as did my wife, waiting to hear from the contractor or AHS. We spent nights at neighbors' houses to keep out of the cold. This went on and on because the contractor would not return phone calls. I have been with AHS for 10 years or better, and I never expected the rotten service I have had! The loss of wages, the inconvenience we put on other people was bad enough, but to pay the contractor all that money for not expediting or needs is a slap in the face. I don't know if I should keep AHS or not. This has been a rough and extra costly situation that I'm not sure we can do again!

We purchased AHS home warranty with a home purchase, all glowingly recommended by the selling agent. And it seemed like a good bumper against future home problems. Well, when it came time to put AHS warranty to the test, January 2010, outside temp 22F, the fan in the heat exchanger stopped working. I called AHS on a Saturday; their literature claims 24/7 response to problems. After 23 minutes on phone, I get a rep who immediately seems to think my problem may not be "covered" but let me check. After 5-6 minutes, she was sorry to tell me that unfortunately my problem was not covered by AHS and is there anything else she could help me with? 22 degrees outside, no heat, and no help from AHS.

A word to the wise: Do not buy any home warranty policies, you will just get ripped off! If you have a policy, cancel it and put the policy money aside in a bank account for future needs. You will come out a whole lot better that way. American Home Shield should be sued by all the people they have ripped off and cheated! I had to call in a heating and cooling company and pay out of pocket.

I had two contractors come to my house, to work on my HVAC units. The first one installed an incorrect thermostat. The second, 4 or so months later, comes out, because we have the same issue. He installs the correct thermostat, and our heat worked again. Apparently the first contractor did not contact AHS when they replaced the first thermostat, so AHS had no record of it. After the second contractor talks to AHS, he told us that they won't pay for the new thermostat, nor the labor associated with it.

I called them back, and talked to Leroy for half an hour or so. I expected a professional, helpful, respectful AHS representative, but Leroy was anything but. I asked Leroy if AHS was responsible for incorrect work done by their contractors, and he didn't answer. He would put me on hold and then get back on the line and say, "okay, do you have anymore questions". It is true that the second contractor jumped the gun, and replaced the thermostat without AHS approval, but I have nothing to do with that. This really was an issue with AHS not communicating with their contractors, and vice versa.

He told me that AHS contractors cannot do work without authorization, so I told them fine, and they need to contact the second contractor, and work it out, but he said they don't need to. He told me that they will not pay for the second thermostat, to which I reply that I won't either. I asked who will pay for it then, and I get silence. I asked him to please transfer me to someone else, and he puts me on hold. After he comes back he, again, says "okay, what other questions do you have for me?" This is my second year with AHS, since I paid the $400 or so to re-up for a year. I expect to be treated with respect, and for them to want to help their customer, but this particular AHS representative did not care. After my warranty expires this time, I will not re-up for another year. Many of my friends own a home with warranties, and I will share this story with them. Maybe another rep would be more helpful, but if anyone calls AHS with an issue, and gets Leroy, immediately ask to speak to someone else, but remember, he won't transfer you.

Since AHS would not call their contractor back to square the issue away, I had to. I called the second contractor back, and he admitted he jumped the gun. He was understanding and helpful. We settled on me sending him the $60 fee, and he'd have to eat the rest. AHS should have called their contractor, and worked this out, but they wouldn't. This could have been handled differently, and AHS might have kept me as a customer. Instead I had to do the dirty work, that they simply refused to do.

They refused coverage on my warm water heater because there was sediment in the tank, it's only 15 years old, ya think! Its going to break and flood my house or blow up

I have been waiting for seven weeks to have the fan in my cook top fixed. After the initial evaluation, the technician came and brought the wrong switch. It took another four weeks or so to come back with the correct switch but then they said that the engine of the fan was not working. Currently, I am awaiting for the last week to see when they will come with the new engine for the fan. This is an example of poor coordination, human errors and plain incompetency. It seems that AHS does not care if the customer is satisfied.

In the peak of summer in Florida (July '09) my air conditioner went out! American Home Shield did not help or honor their home warranty and provide me with a reputable company so I relied on the yellow pages. I came across this company, spoke with Pat, told him of my issue, second day with no air, and he sent two service techs out to my house. They came out and appraised the situation and told me that the entire unit (inside and out) needed to be replaced and that they could have air in the house tonight. I, in a situation that I thought I would never be in, unfamiliar with anything the tech was telling me and uncertain, signed a contract. $6800 financed by Air National through Wells Fargo (another sorry company) and four months later, a city home inspector has been out here twice and failed their job. Each time the inspector comes out someone has to miss a day of work.

Today the inspector came out and stated exactly what was wrong after an Air National Tech came out Saturday and said "there is nothing wrong with it". Two hours after the inspector leaves, a second tech comes to the house (this time my BF is home) and the tech tells him that the unit was put in wrong to begin with. I come to hear that the way the unit was put it was that once we fired up the furnace that the area which the service guys installed "would smolder and smoke". But their website boldly states "Air National has experienced and professional service technicians that will treat your house like their house. " Would they install a unit in their own home that would smolder and not pass inspection? Well, since this is not over, we will see how this plays out!

Here it is in the middle of winter in Florida and it is in the low 50's as a high and this heater blows out cold air and will not go above 72 degrees. On Dec. 29 or about that date, I called Air National to advise that the heating unit that we have not used since it was installed is blowing out cold air. After speaking with Rachel, she stated that all management is on vacation and that there is one manager that is local and she would get in contact with him to get approval for a tech to come out to check the heating unit. To this day the heating unit will not go above 72 and we never gto any explanation on how to use the unit and all of the new elements.

We have spent multiple days off work, countless hours on the phone with Patric, Sarah and Rachel only to get no satisfaction service. I am still awaiting on that local manager to respond to my request for a tech. When we first fired up the unit, we did not sleep well at all the first night in fear of fire. So we would like to be repaid for lost hours waiting and babysitting your tech over and over again as they continued to do a shoddy work. They failed inspection three times and we believe they may have paid off the last inspector to get the project to pass no matter what happens to the house. We want some sort of liability coverage that if the house does catch on fire because of the heating or air conditioning, Air National will be responsible. Total amount desired is $3000 for raising two people's blood pressure, for poor/shoddy workmanship and denying it was done wrong along with the liability agreement!

On Tuesday, July 28, upon arrival at home, I noticed that the house was really hot. I checked the air conditioner's thermostat to see a reading of 98 degrees. I immediately called American Home Shield to get an air conditioning person out here as soon as possible. The first customer service rep, Andrea, provided me with the name and number of US Heating and Air Conditioning. The representative for them informed me that the earliest they could get a tech out would be Friday.

The second customer services of AHS, Coco provided me with the number to Air Doctor, but the number only had an answering machine to take their calls. I left a message and waited for a response. While waiting, I called back to AHS and received a very bad treatment by the next customer service person. Because of the condition of the house getting hotter, I felt the need to call and seek another company. But this customer service person would not provide any assistance. I requested to speak with a supervisor and was refused.

The following morning, I called back to Air Doctor and made an appointment for a tech to come out between the hours of 2 and 4 p.m. on Wednesday. Mr. ** had contacted AHS that same morning, and the customer service person called Air Doctor and informed him that they were scheduled to come out that day. Mr. ** was under the impression that AHS made the appointment, but I made it.

At 2 p.m., I began to inquire if someone was going to actually come out or not. The receptionist at Air Doctor stated I was next to get service. I called again at 3 p.m., 3:30 p.m., and gain at 4 p.m. when I got the answering machine. I was not aware that Mr. ** was also in communication but through AHS by having a customer service person call Air Doctor at 3:30 p.m. where he was informed that as soon as the tech finishes with the job he Is on, he will be to my residence.

Mr. ** continued to communicate with AHS, trying to get them to get in contact with the tech to expedite the order, so we would not have to spend two nights in a house over 97 degrees. At around 4:45 p.m., the technician showed up. He arrived, walked over to the outside unit, and without touching it, stated with stuff or some sort of tobacco in his lip, that the compressor was out. I asked if it could be fixed. The tech blasted me by saying "You think I carry this type of equipment around with me? It will take at least two to three weeks before we will have it."

The tech stated that Air Doctor was the one who installed the unit and that the previous customer was having problems with it. He began to write up the service receipt and then stated that it will be $75. My thought was "For what?" He never took the unit apart, looked inside, or nothing really. If he can provide a diagnosis without touching a unit, he is in the wrong profession. I refused to pay the service fee and gave him a few choice words as I sent him on his way.

I then went to the phone book to find a reputable company that was concerned about the customer and spoke with Pat of Air National. They immediately dispatched two techs out who took the unit apart and gave it a good diagnosis. They stated that they could do a temporary repair, but in the next couple of months or more, it will go out. This was not new information to us, because (as you will see with the attached document) Joe ** was dispatched out by AHS last year who told us the same thing when they replaced the compressor on 09-02-08.

In the mean time, Mr. ** was on the phone with AHS customer service, attempting to get a diagnosis from the Air Doctor tech who ignored the emergency calls placed to him by three customer service persons and two by Mr. ** to contact AHS ASAP. One of the customer service reps did offer to compensate us with a room for a night at $60 per night rate, but we would have to send in the receipt to get reimbursed. Another customer service person stated that if we went outside of our contract and used a outside vendor for the services, we would be liable for all expenses.

By this time, the conclusion was pretty clear that we needed to get air by any means necessary. So Air National installed a complete unit that evening. Their service techs did not leave our resident till 2:15. They returned the next evening and spent another three hours completing the task and insuring that it was operating properly.

On Thursday, I contacted AHS and inquired about the service from Air Doctor and was told that we needed to contact the vendor and to handle any complaints. After speaking with Air Doctor and to have them state that they are standing behind their employee and attempted to justify the reason why the diagnosis was not called in the prior evening, Mr. ** called again to AHS.

The customer service person stated that the information was received and being processed as we were speaking. Mr. ** requested to speak with a supervisor and was refused. The customer service person stated that because my name was not on the account, I could not speak with anyone higher. After being told that Ms. ** would have to authorize his name being added to the policy and being put on hold, miraculously the customer service person stated "Your name has been added to the policy."

By this time, we were done with AHS and informed the customer service person that we would be canceling our service. She stated that she would be informing the cancellation department and that within 48 hours, someone would be contacting us. Mr. ** called Monday after getting no response. Because AHS did not hold up to their end of the agreement, we ended up paying $7000 for an entire inside and outside unit that is still today not working correctly.

Because of the anguish and heartache that ASH caused Ms. **, she is now taking high blood pressure medication and has not been able to maintain control of her finances since this occurred. She has failed classes, which she has to retake coming out of her own pocket, to achieve her Master's degree in Business. And she has to pay this outrageous money for the new unit which has caused an increase in our monthly electric bill. So by having AHS, we lost all the way around.

I bought my first home in June 2008. It was the usual process: contract, inspection, repairs, closing, and the house came with American Home Shield. For a whole year the house was great, everything worked. American Home Shield had decided to raise the premium for my home warranty the coming year and sent me letters of renewal, that was when I began my "homework" for a more affordable home warranty company with better reviews. I sent many emails to many home warranty companies in the area with the following information: (1) My home is 20+ years old. (2) I need coverage for repair and replacement for my at least HVAC, water heater, plumbing, electric, and unknown pre-existing condition and code violations since building codes change. (3) The conversation went like this: "Also, in your response you didn't mention anything about limits of coverage when it comes to anything needing replaced. Does it mean, for example, if an A/C system needs to be replaced and it costs $4000, AHG will pay for all of that rather than, like some companies, only cover $1500 and let the customer pay the rest, plus the service call fee?" And their reply was this: "Our limits meet or exceed the highest in the industry. We go up to $5,000 per HVAC unit. I don't know anyone who goes that high."

Me: "Is this $900 for just the heating? For example, if I use the $900 for replacing my furnace, I pay the rest, then what happens when my cooling breaks down this coming summer?" AHG: "The $900 is for the entire system." Me: "The entire system like, the entire heating system? Or the entire a/c and heating system?" AHG: "The entire system, everything."

I think I was on the verge of tears from the shock and frustration. Well, as any reasonable person knows, to replace the entire system as they have implied, will cost at least $5000. Naturally, I did not accept it and told them I was told differently by the person who signed me up, and they said, "Send us the email." That same day I sent them the entire log of email exchanges, and got a response from their company president, who told me this: "When you got your contract in the mail, you also received a letter that asked you to read and understand your contract. It has been our pleasure assisting you." Unsigned. (I didn't know he was the company president until I looked up the company profile online.) He also pointed out in the contract that says everything said before the contract do not count. Goodness! So the company has the policy to warrant ** (pardon me) in order to fish customers? It sounds more like bait and switch if not deceptive trade practice. Knowing this isn't good, I filed a complaint against AHG at the Better Business Bureau. As a BBB rule, companies are given 30 days to respond to a complaint, with one reminder about 2 weeks into the 30 days if no response is received. AHG did not initiate any contact with me nor did they respond to the BBB for the whole duration.

A couple of days after that given 30 days, after BBB contacted me and pretty much said they couldn't do anything since the company didn't reply, and was probably ready to lower the company's A- rating, I wrote an email to the company's president again asking for the status of my claim and why I've been ignored for 30 days, I got some pretty dirty responses. Here are the highlights: "I do not see anywhere in your emails that you advised AHG of the age of your heating/cooling system, only the age of your home." Even though I never mentioned anything about anything ever having been replaced either." I need to be 100% clear that at no time has AHG ignored you as you state below. This is simply not true and very questionable as to why/how you could make such an outlandish accusation." They didn't reply to my BBB complaint for a whole month! "Because this issue has lingered for so long, I am going to give you until December 29, 2009. If no decision is made, AHG will mail you a $900.00 check and no further actions will be taken by AHG related to this service request." They made me wait for a whole month in the cold. Well, after I wrote back and told them I couldn't accept this since I was exploring my options, in a couple more days, I got a message from the BBB saying that the company has responded, and it was merely the email reply above from them. The president implied to BBB that they didn't ignore me, though they didn't tell the BBB that I had to contact them first after the 30-day wait, nor did they say to BBB that I had refused the "deadline" they tried to impose. I wrote a response to BBB explaining that AHG never asked me about the age of my units, and I never said anything was ever replaced, and per AHG contract, they could have refused the issuance of contract to me at that time, but they didn't.

Well, AHG responded saying that the entire "age conversation" does not apply (even though he explicitly said I didn't tell him the age of my units) since they cover everything no matter how old, but simply that they get to decide the "value" of the items. For example, even though in their contract it says in case of replacement, they'll replace with builder grade items, he says they had decided that my old units aren't worth anything, so by that "policy" they don't need to pay for it. Furthermore, the president of the company said: "On the estimate, the contractor very clearly states that the heater never worked. She knew this because she has lived in the house for over a year." Well, I have my gas bill as well as that technician's initial invoice/report that simply said my heat exchanger is broken and is unsafe to operate; he never said that it never worked. At least he never did say that in my face. Otherwise, I'd have showed him my gas bill and mentioned the fact that the last home warranty company, American Home Shield, never got a service request from me last winter.

He also began a string of nasty implications: "The fact that we have offered her anything should be viewed as a very positive statement, I am sure you and she agrees." Wow! I can't believe he said that without proof. That's gutsy. Of course he offered me something, I paid for a warranty with them! Why else would I buy warranty if I expect to have nothing done for me when something breaks down? Of course, I sent a reply to BBB with the photos and documentation of my gas bill and what the technician wrote so that BBB has the record straight. They can check with American Home Shield if they want to verify that I had no problems with my house at the time of the "switch." Unfortunately, at this moment, BBB has not yet changed their rating and has determined this is beyond purview. I'm just frustrated because it's almost two months now. I'm freezing in my house and I do worry about the plumbing that may burst if I continue to have no heat in the house as weather gets colder. I also worry I am going to get sick from the cold as well as the mental stress this is causing me. At the same time, I just don't believe a company should be allowed to lie their way to get customers.

Prior to signing up with American Home Shield, I had a lengthy conversation with them. Since I bought an older home, I wanted to make sure that everything was covered. I was told "as long as everything was in good working condition," I was fine. I did explain that the heater was at least 30 years old and would probably need to be replaced. Again, I was told as above. It was working when I bought the warranty, but stopped shortly after. First, I was told that the issue was due to "maintenance," so it would not be covered.

After more phone calls, they stated that it would be covered. The first company that they sent out stated that it would have to be replaced. The second opinion stated that he could repair it. Initially, I was told that the the first company would be fixing it. Then, they changed their mind when he stated that the heater needed to be replaced. Now, I am being told that I would have to pay $450 to have the unit cleaned. I contacted another company to have yet another opinion on the unit. They refused to clean the heater and stated that since it was so old, it needed to be replaced. I contacted American Home Shield, and have yet to hear anything, and that was months ago. So my children and I are without heat. Being a single parent, I can not afford $4,000 for a heating unit.

Contract # 48125005. Furnace not working. Two of their contractors verified heat strips burnt out. Have been told many stories for over three weeks now, but no one comes to fix. AHS manager will not return calls, and dispatchers tell me they do not know why it has not been fixed. I know if I pay to have it fixed, they will not re-imburse me, so trying to wait. Obviously they are trying to get out of their end of the agreement. Help please! Thanks.

I'm disgusted with the deceptiveness of this company's brochure regarding yearly fees. I first obtained their services when I bought a new house. My realtor gave me their brochure, which clearly listed prices. I used them for two issues during the year, but did not have much problem getting the repairs done so I decided to renew for one more year. My renewal rate, however, is over $150 more than it cost for the first year.

When I called to inquire about the rate change the representative informed me, in quite a condescending manner, that my first year's premium was at a special discount and the higher rate was the norm. There is nothing on the brochure, which clearly lists their rates, about these being discounted one-time rates.

I suspect that they're charging me more because I actually used the service, or perhaps because they now think I'm hooked. Ridiculous. I don't have hard damages, as I don't intend to renew this contract -- despite their representative's sarcastic tone about the coverage "all" my neighbors probably have with them. He was very high on his horse about AHS being the only game in town.

American Home is the worst, I was put on hold for 50 minutes in an attmept to cancel my policy. These people are criminals.

My heat pump went out on 12/14/09-reported to AHS for repair. Repairman came out and told AHS heat pump should be replaced - AHS agreed and then proceeded to delay and impede the work it had ok'd during Dec holidays and now tells me (12/27/09) that I'll have to wait until 1/12/2010 to have HEAT in the dead of winter! I had to order $250 work of propane to keep stove going for heat (only heats upstairs kitchen), cancel Christmas visitors as downstairs is like an iceberg.

AHS offered to give me $125.00 for a space heater (which floor would I put it on?) and 2 days at a motel. I live on a ranch and can't leave animals - what would 2 days do-let me defrost until I have to come back home with still no heat. This is the worst treatment I have received.

I got in touch with a "Manager" and told her I either get heat in the next couple of days or I am calling the Insurance Commissioner of the State of WA and the Atty Gen of the State. AHS already has class actions suits against them they have lost so you would think they would learn! To go without heat in the dead of winter and not care about living up to your contracted agreement is bordering on criminal, let alone civil violation. I am awaiting their reply.

No heat in dead of winter (12-14-09thur 1-14-2010) $250.00 propane costs/ emotional distress/loss of Christmas gathering w/relatives (unable to provide accomodations for visitors due to freezing cold rooms and house.-more remains to be seen before this is completed.

Tried to cancel warranty in 2007, but AHS refused to acknowledge this and kept billing us. We then decided there must be a reason that we need this warranty, and kept paying premium for the next 3 years. Shame on us for mot realizing that this is a disreputable practice in the first place!

Called to have someone come look at our stove/oven today, and much to our surprise, our $55 deductible was raised to $95 without any notification! When we called customer service, they did not know why the rate had gone up. We were then transferred to a rep. in the Sales Dept., who asked what state we live in, then promptly said "Oh, the whole Northeast had an increase". We were never notified of this increase.

Beware of AHS- we have spent over $2000 in premiums, and paid a $95 deductible, to maybe, in the end, get back $200. Any company who would double your deductible without notice is not reputable in my book and I will NOT be their customer for much longer! Just wasted our time and money; raised deductible without notifying us. Refused to let us cancel policy at renewal.

The company came out on August 6th to repair the heater and was to be here between 1-5pm but did not show up unitl 6:00 PM after I placed several calls to ask when I could expect the. The person who answered the phone from their company was very rude and said they were on another job and would get to me. when they were finished. They never gave me a time.

I questioned the repair man about the cost of the permit and asked to see the permit. He told me he did not have it with him and said that an appointment would be set up for a County Inspector to come out August 10th to inspect the work. The county inspection never came to inspect the work., so I called the contractor back and asked when the inspector would be ny and he said a a aster Plumberjhad to call them to set up a date to come out.

A man named Robert called and said he would be at my house on August 18th to inspect the water heater and would call me with a three hour window. No one called and no one showed up to inspect the water heater installation.

I called Waldorf Water and Gas and spoke to Wayne and informed him I had spoken to Dave M and that the permit they need is just a post car d permit costing $50.00 and he said he had to charge me an additional $100.00 because someone had to go and stand in line to get the permit.

On August 17th I called Dave M and found out a permit was never pulled on my address for replacement of the water heater, therefore, the contractor should not have replaced my hot water heater without out having one. He advised to contact Tom B, Chief Plumbing Inspector WSCC or send him an e-mail and let him know the problems I was experiencing. I sent an e-mail and letter to Tom B on August 17, 2009 issuing a comoplaint against Waldorf Water and Gas stating they had replaced the water heater in ,my home prior to pulling a permit, did not give me a copy of the permit and charged me $150.00 for said permit.

I feel that I have been ripped off by both companies. I now see that there is a class action suit against AHS and I can see why and I want my name added to the list as an interested party.

I am seriously considering cancelling my home warranty with this company after reading all the complaints. I can take the money I pay them monthly an d put in an interest bearing account and call who I want to come out and replace things in my home. I am paying them over $500 a year for what?????

I had contacted American Home Shield numerous times about my broken furnace. It shut off and would not restart. They finally sent someone out on 12/21/09 where my wife had to leave work to wait for them. They finally showed up, got the furnace to restart, but the technician broke the fire door on the furnace. He then stated it was not a covered problem because it was not due to normal wear and tear. He then attempted to extort $1000 from us so he could fix the problem he caused. He then condemned the furnace because it would now spew carbon monoxide into our home and most probably kill us. I called American Home Shield and they refused to fix this problem stating they believe the technician over us.

American Home Shield, a service company for home repair services, sent a plumbing contractor to my home on 12-15-09 to repair our toilet's internal mechanism (constant running water). The plumbing company: "Service Connection" jerry-rigged the internal mechanism with "hanger wire" and the toilet problem worsened. My wife and I waged a complaint with both companies; a new appointment was scheduled for 12-18-09.

The 2nd plumber came out and said that the first job was done wrong and that he'd have to order parts. I called both companies to complain about me losing money from work waiting around for someone to do this job right. Roy (mgr. of Service Connection) dismissed me by saying the job wasn't botched; AHS apologized but refused to prorate or refund my service fee because of this inconvenience.

They sent a young man to change the heat exchanger that could not speak good english. He was awful. He never tested the system, and almost forgot to turn the gas back on to it before he left. We had a worse gas smell, and it was coming through the registers in the house every time the unit was on. I called them to come back and they sent a different young guy who never tested anything, he just said he couldn't smell gas. He told me his boss told him to refer me to either the fire dept. or the gas co. to find the leak.

I insisted that AHS send someone with a brain to detect the problem, since it was obvious it was the heat unit. The man they finally sent seems to be extremely knowledgable and found that not only was the ignitor bad, but the fittings on the new heat exchanger were the wrong size, and leaking as well! He immediately disconnected the gas and said that we were extremely lucky we hadn't had an explosion that would have not only leveled our house, but put my neighbors in harms way as well!

I insisted that AHS do away with High Quality, AKA Expert Service, AKA Joe's Expert Service, AKA at least 3 more names! They supposedly blackmarked them from my file, to never send them to me again. I then have trouble with my washer, and quess who they wanted to send! I am still pursuing they discontinue using these idiots as a service provider. If my home, with or without family and pets inside had blown up, they would never see daylight again with the lawsuits thrown at them. They are letting these fools put their clients in danger, and allowing them to continue servicing other clients!

We are still trying to get our heat unit, and our washer completely fixed. The heat has been going on for almost two months and the washer has been over two weeks!! They put my family and my neighbors in danger of homelessness and death, and don't seem to care to follow up to make sure we have been taken care of. I will not recommend this company to anyone looking for a home warranty.

VERY UNHAPPY CUSTOMER with American Home Shield-Contract# 50045145- We have had no heat in our Southlake, Texas home since Thanksgiving. We have two small children (6 yrs & 20 mo). It is an intermitting problem. AHS has dispatched a technician 4 times with no success. We called them again this morning (12/15) and they said a technican wouldn't be available for a couple of days. In addition, they were rather rude on the phone and displayed no empathy at all. We are very unhappy with their service thus far.

I never had a problem with AHS until my hot water tank went out. I placed a service request and after a few days a plumbing contractor looked at the tank for 5 minutes and said the tank went out due to lack of maintenance. I asked for a second opinion, the AHS rep said they would send someone out but would have to pay the service fee if the diagnosis was the same. The second contractor said the tank went out due to improper installation from previous. I did not pay the second service fee. I called my own plumber and they said the tank went out because it was over 9 years old and they usually have a life span of 8 - 10 years. Oh, the fee for my plumber to look at it was free.

Fall rolls around and my heater will not come on so I place a service request on 9/30/09. Neil's Heating and Air came out and looked it over. They said a relay switch went out and would contact AHS for replacement. After a week goes by with no calls I called the contractor and AHS. The contractor said "Oh, has AHS not called you?" The relay switch that needs replaced is not made any more for the heating unit. So I called AHS and of course got nowhere just promises to call me back that never came. After another week I called the contractor again. They said "Oh, has AHS not called you?" The contractor said they are looking for a replacement relay that may be compatible with my unit. After another week I called and got the same results.

Finally after 4 1/2 weeks the contractor called and said that AHS cannot find a replacement and would replace the unit. Great!! I said, but then the contractor said "but there are some things not covered" and he rattled off a bunch of stuff I could not understand until he said my part would be $1300.00. By this time its getting very cold at night. I called my own heating guy and said they would do the entire job for $1600. I called AHS a told them I want the cash out option. A few days later some grumpy old man from AHS's cash out department calls me and rudely tells me AHS will only pay out $707.00. I called AHS a day or so later asking for a reimbursement breakdown of what theyre paying me for the reimbursement since only "basic installation" and cost of the heating unit is covered, I wanted to see how much was being paid for what. Karen said she would mail me the breakdown.

After 2 weeks and 4 calls and 3 e-mails later I still have nothing. I went ahead and replace the unit covering the entire $1600 out of my pocket. I finally get a call from AHS regarding the breakdown I asked for. The rep said that it was against AHS policy to disclose what they pay for repairs to the customer. I asked them where they got the $707.00 figure from and they said it was what Neil's Heating and Air quoted them to do the repair. I called Neil's and they said that since I took the cash out option they did not have to send or tell me anything. They did say that the $707 was for their cost for the "basic installation only. When I was talking with the AHS rep she said that the $707.00 was for the unit and that they did not cover cost of "basic installation" when you take the cash out option. I am still fighting with them for the breakdown and have just recently submitted the invoice for the work I paid for reimbursement. I know that several weeks later, if I'm lucky, I may get the $707.00 reimbursement. I have already reported them again to the Better Business Bureau and await patiently for their response.

Now we have been with them for 5 years in Florida never called them except for our air conditioning, again always filling it with freon. never a fix, now we had some one else to take a look at it and they said we have a leak in the coil. American home shield refuses to fix it! Also they have been calling and arguing with me daily. Their service providers are HORRIBLE!!!!!

Turns out we wasted $660 a year also thousands on calls....we could have save money, by not using them!

We live in a two story house, built in the 70's. We have upstairs and downstairs heating and air. One cold morning I woke up hot, I looked at the temp upstairs which was set to 70 and realized it was going like mad. I couldn't figure out why it was working so hard. As I moved downstairs my first impression was "ut oh!"..the further I went downstairs, the cooler it became. I looked at the temp downstairs which was also set to 70, and the temp was set on the heater for 70 degrees, but the actual temp was 61 and going down.

*AHS called Artic Air here in Lubbock....

*Artic Air showed up perfectly on time and the man was well dressed, groomed, and very nice.

*He looked at our heating and air and said "Oh my gosh!"....It's a huge unit, kinda old...he dosen't see very much like that.

*Our emergency heat didn't work, our Auxillary heat is an air conditioner...much like emergency heat...and the Artic Air guy said our sequencer was out and he'd have to get a new one.

So the heat upstairs and now downstairs is running 24/7 trying to keep the house warm. (I can't wait to see the heating bill)...

Artic Air called us and said the part for the heater no longer exist...so there having to get someone to make the part....(boy I hope that works)....The highest it's been lately is 50 degrees, lows have ranged to 14 degrees....

So now were waiting....will see what happens. Will see the Bill later...and hopefully maybe in three weeks will have the heat. Other wise were keeping our three kids bundled and hoping the weather gets warmer not cooler during Christmas.

In July, 2009, I called for repair on my LG (major brand) dishwasher. Repair company contracted by AHS came to fix, was told a part needed to be ordered and while repairman was assessing the situation, broke a part which had to be ordered as well. In the meantime, AHS called me and offered me $280 to replace the washer. I turned them down at the time because I had paid approx. $700 for stainless washer which was only 3 yrs old and I didn't feel that was adequate restitution.

A month passed repairman came to replace parts. I ran the dishwasher that night and was not fixed and leaked all over floor. AHS sent same contractor on Sept. 9th to fix and now there was another problem in which a part needed to be ordered. Numerous calls to AHS with each representative promising to find out and call me back and here we are on Dec. 9th with and unrepaired dishwasher.

Todays call ended with AHS rep. telling me claim had been sent to their complaint dept. and I should hear from them. At this point, I would accept the $280 to replace, but AHS said I would have to repay for the work already done which surpasses $300. My call today ended with my explaining I was contacting the BBB and rep. said...go ahead. This is a nightmare! Help.

11/4/2009 AHS was contacted about my non working microwave - after the usual time off work (because NOT A PERSON ASSOCIATED WITH AHS WORKS ON WEEKENDS) a local dealer came out - looked - asked for $60 and said parts would be ordered... Mind you this is a 1996 microwave. Three weeks later parts and repairman come by in the middle of the day only to discover even with the 3 wk late parts - the microwave is not fixable -- now we start the process of getting AHS to approve replacement, then the order and shippment by company who DOES NOT INSTALL ONLY DELIVER - then low and behold -- ONLY 5 weeks later on 12/8/09 did an installation person come.

I will not be renewing the contract with AHS - they are dreadful to work with. - Lowes would have had a new 2009 GE microwave delivered and installed on 11/6 for a mere $320 -- that only validates the obvious - you are throwing your money away at $500 anually to AHS -- plus the gall of the $60 fee to the I dont know a thing and parts order that never work... that ultimately end up with the d-r-a-w-n out affair fo the approval, order, delivery and install sham

I have used them at total of 4 times. I got satisfaction twice. The other two times were a nightmare. My Electrical Box burned out. I called my brother, an electrician. He told me what was wrong. I called AHS. They sent a guy out. He would not fix anything because my brother had taken out a part to see if there was a replacement part that could be used. They would not fix it. The second person would not fix it. I had to have my brother fix the problem. AHS said that they would not repair my light box if I had another problem with it. I complained and they said they would remove that from my record.

The real complaint was my refrigerator. The door would not close unless you pushed it shut. I called AHS and they send out a repairman. He looked at the door mad some adjustments but could not fix the problem. He said my floor was uneven. I knew he was lying because I had just had my kitchen remodeled. I called AHS and they sent out another guy. He looked at the refrigerator and took the door off. Made some adjustments and the same excuse, the floor was uneven. I called AHS again. They sent out another guy and if he had said the same thing they could not do anything it was my floor. The third guy came out removed the door adjusted some screws and said he could not fix it. By that time I had discovered that it was the wheel at the bottom of the frig that needed to be adjusted. After the technician put the door back on I said why don't you look at the bottom. He did and then adjusted the part. The door now closes. If I had not told him what to do I would have paid the $59.00 service call and my door would still not close. They seem to send out people that do not know what they are doing or are told to do very little.

to tell me that my gas dryer can't be serviced. The reason was it is ok to make load noises because AHS won't fix it till it stops. Then the tech had to order a part that spins and releases water in the dish washer. Well after 3 weeks they came back and installed the part. They left without testing the dish washer. I tried using it a week later and found that it didn't work.

I called back to schedule another tech appointment. Well they came to tell me the water line isn't hook properly and they can't fix it. I bought the house over a year ago and used it almost every day. It has a copper tube line that comes from another area and the dish washer is like new. I found out it is shy 20 years.It has been hook up for 20 years and now something is wrong with the hook up. Every time I call AHS they have an excuse. I will write to the Better Busines Bureau and try to get some of my future money back. I hired a plumber and buying a new Dish Washer. Installed $200.00. It's not the money it is how they treat you and don't care for you as a customer.

Several years ago a person with whom I worked mentioned that they had purchased a contract from American Home Shield and were happy with the service. Based on that recommendation my wife and I also purchased a plan from them, and within 2 months our hot water heater started leaking which prompted a call to AHS for assistance. The plumber which they sent installed a new heater, but we had to pay for an upgrade to the venting which was required by the current plumbing code. Understandable.

The next year our washing machine stopped working and it was determined that our model was a lemon (thank you Whirlpool)which requqired a new electronics module. After nummerous discussions with AHS we were informed that they would pay for the replacement of the module ($4xx), give us a new low end GE model or give us the cash equivalent of the cost to repair our old unit. We elected to take the cash and purchased a more expensive front loading model which we are very happy with. What we have learned is that they will not necessarily replace with a comperable model, but we understand that. We have also made other calls to AHS for service on various problems in our house and have been very pleased with the quality, promptness and level of service that we have received from AHS and the companies and technicians which they have sent.

I called American Home Shield told them to call FPL. Said they couldn't talk to a third party, they didn't have another contractor in the area for a 2nd opion, they told me I had to pay for one so thats whsat I did. DS Air Conditioning came out said it wasn't a power surge. it was a compressor start. terminal blown out due to a short between the compressor windings, all other electrical motor, caps,etc are OK. American Home Sield hasn't paid anything, I even wrote and faxed the Claims Review Department on October 22, 2009.

I purchased the AHS warranty in early Sept. I was told I would receive an explanation of benefits in the mail within three to five business days. Three months later I'm still waiting for the information. I filed three claims. A claim for my dishwasher, a claim for the garage door opener and a claim for my central vacuum. They claim for the garage door and the central vacuum were placed on one service claim. The company assigned to the repairs called and said they work on central vacuums only and there would be a separate $60 trip charge.

I called AHS and they said, "Only pay the central vacuum company for the $60 as it was our fault". I did. The dishwasher claim is a whole other issue. The service company came to service my dishwasher three times. First to access the problem and order part. Second to replace part (which wasn't needed as it wasn't the source of the problem) third time pick up dishwasher and take back to shop to determine the problem. When the technician picked up our dishwasher he stated someone from his company would contact me and let me know the problem.

I had to call everyday and never received an answer as to what the problem was with my dishwasher. Finally after three weeks I received a call from the service company and their representative said they would be out in my area on Thursday to repair my dishwasher (three weeks after picking up my dishwasher). She was the same representative I had left numerous messages with asking for a technician to call regarding the repairs to my dishwasher. (Very obvious she had no clue what was going on.) I explained to her that they were in possession of my dishwasher and her response was Oh!

When the tech arrived to install my dishwasher he was unable to secure the dishwasher properly under my sink because the previous tech had broken the brackets. He said he would raise the legs on the dishwasher so it would be secure and not lean forward every time the door was opened.

Approx. a month later the dishwasher started leaning every time we pulled the top basket out. Nov 30th I called regarding a stoppage in my kitchen sink. The lady I spoke with was rude. I explained my plight and she said "not an emergency" you will be seen when the plumber has a "no emergency appt available today unless you pay $60 plus $75 emergency charge. That was the last straw. I failed to mention prior to placing the claim for the stoppage in my kitchen sink and other drains in the home that were slow to drain, I had to pay $60 for the past service call which I was told I would not need to pay!

After all the run around and waiting on hold for over one hour I spoke to a floor supervisor who wouldn't identify herself, other than to say she was the floor supervisor and she didn't have a supervisor over her. I explained my plight and she wasn't helpful at all. I let her know I wanted to cancel my contract for all the above reasons and as a licensed real estate professional I will never refer another client to AHS Warranty. (As of date I referred 6 clients) NO MORE!!! I just checked my email and they placed a claim for the dishwasher company to come out and collect another $60 to repair the bracket which they broke. As I said, last straw!

I've now read all the complaints against this company and felt compelled to document my results to other consumers. If youre looking for a company that holds true to their word, focuses on customer satisfaction and doesn't charge more than stated stay clear of AHS Warranty. The employees they hire are rude and cannot articulate a sentence much less help you with a service claim. As consumers we do have a choice of vendors and I'm writing this so to warn other consumers to stay clear of AHS warranty co.

I had to pay $225 out of my pocket to get the stoppage repaired, so I could go out of town on business as scheduled and not worry my home would flood. I will not pay another $60 for the appliance company to repair something they damaged in the first place. I will call Whirlpool directly and order the brackets and replace myself. My reputation as a real estate professional is on the line when I refer clients to a company that is less than professional and isn't customer focused.

I bought my first home November 2008 and purchased the home warranty from American Home Shield. They found I needed a new forced air heater. A company called The plumbing Doctor installed it in December of 2008. I used it very little. Not even a year later November 25, 2009, I turn on my heater this a.m. and smell something strange. Turn it off and called San Diego Gas & Electric. They came out immediately and found that unit was installed incorrectly, no combustion air vent and the air that was circulating could very well be coming back into my home. I called The plumbing doctor, they said I had to call HSA. I called them and they said my insurance had lapsed and I would have to renew. I told them it was for the installation when I was insured. The Plumbing doctor said since HSA got a discount there was only 1 month warranty.

After puchasing a home we were asked by the realitor if we wanted to buy insurance to protect us against major problems in the house. We called American Home Shield to send out a repairment to fix a problem with the built in dishwasher. We were told that since they found some signs of insects inside the dishwasher door they would not cover the replacement of the electronic board. They stated that the insects or cockroaches had caused the damage. If indeed they did it was before I had purchased the home. However in all my 55 years this will the first time I've ever heard of cockroaches causing such a problem. They sent out a young 18 yr old Russsian speaking repairmen who took our $60 and never told us anything about insects but said he had to order a part. What a rip off company these guys are.

My water heater when up on Nov 1, 2009. So called AHS to file a claim. Some came out to inspect the following day. I was told that it would be fixed that Friday ( Nov. 7) AHS did not order the part so it was not fixed until the 10th. My I had no heat or hot water for 10 days. I was not compensated for the time I had to take off of work for their mistake. Nor did they cover any of the costs for bringing the system up to code. What a worthless warranty. Customers service was horrible and couldn't understand why I was so upset. What a worthless company.

company.

So on 9/22/09 AHS reassigned it to Airwise who has replaced almost every part (compressor twice, hard start relay, 2 contactors and now the brain/circuit board unit)and the unit is still not running. Every time they have to order a part it takes another 2-3 weeks to get it, and they are ordering parts one piece at a time. AHS has done very little in trying to get this expedited and get this repair done. At one point Airwise had requested AHS to replace the unit because the unit was so old and they weren't sure it could be repaired and AHS refused the request - so here we sit 3 months later still trying to get it repaired. We have renters in the house who have been hugely inconvenienced and we are hoping we don't lose them. We have had to constantly make calls to find out what was going on because the communication has been very poor. They recently assigned a Gilda to work it, but she really can't make any decisions and I can't reach her by phone even though that was suppose to be the whole point behind assigning her to the problem. Today 11/17/09 I tried calling her 5 times in the afternoon (because she was suppose to call me back and didn't) and I could not reach her, left a message and still didn't get an answer back.

Most people buy the warranty because their homes not new. If all they can honor services on new homes or new pipes, why in the world do you need to pay for nothing? My advice to anybody whose home is not brand new, don't buy American Home Shields. They are no different from the Snake Oil salesman on the street. My contract is going to expire in 3 weeks and this is the only time I called for services and they refused because my home was old not up to their building standard.

We just purchased our first home and felt we needed coverage in case some thing went wrong with our new home. At closing American Home Sheild was suggested to us. We contacted American Home Sheild and purchased the basic plus the extended coverage. One week later our garage door came off of the track because it pulled away from the wall. I told the dispatcher what had happend and she told me she would send a tech out. When the tech came out the first thing out of his mouth was "how do you plan on playing for the service call?" When I told him I would pay with a check, he told me "he would not do any work unless he got the check first". After getting the check he looked at the garage door and in 2 min. told us it was not covered. I showed him in my contract that the trolley was covered. He called in to American Home Sheild and explained what he saw. When I talked with the lady with American Home Sheild, I told her that the trolley should be covered. She said yes the trolley was covered but the board that pulled away from the wall was what caused the problem and that was not covered. When I called to complain about this service and you could tell that the person on the other end of the line delt with compaint all day and was not interested in mine. Do not use this company. Wish I would have done my research better.

I made an emergency work order request on Sat. Nov. 7, as my freezer had broken and water was all over my kitchen, as food and ice were thawing. I was told that I would get a call within 24 hrs for service. Today is Tuesday, Nov. 10 and I have still not had service. AHS blames it on the contractor, the contractor claims never to have received the work order. AHS has engaged in false advertising and breach of contract, as their ads -- and my contract -- clearly state that I would be contacted within 48 hrs on weekends, and "sooner" in the event of an emergency. Here I am, four days later, still no service, not even a call. When I called, the vendor, Batten's Appliances, says they never got the order, AHS claims they indeed sent it. I'm in the middle....with spoiled food and a wet floor. AHS keeps making excuses rather than trying to fix the problem.

Two of the four lights over my bathroom vanity blew a bulb every time I put one in. AHS came out. The technician screwed a bulb in the socket, said the fixture had gone bad and AHS did not cover fitures. He was at my house less than 10 mins. I had to pay him a $60 service fee. If that were the case I should have been informed before the tech came out that AHS did not cover fixtures. I had no idea it was the fixture. I thought it was something in the wall.

My home warranty from AHS says that they will repair or replace my heating/cooling systems and other items when they fail. My 23-year-old furnace failed, but AHS refuses to cover it saying that the rust in it indicates that it was not properly maintained, even though it was already well beyond the normal life of a gas furnace. I sent them a letter from one of several companies I contacted who all said the same thing. This company does all the furnace work for Home Depot (at least for Ga. and Al.), and is a reputable contractor. Metro Mechanical's letter stated: "The furnace failure is due to a rusted and cracked heat exchanger. This is normal for a furnace of 20 plus years. There is no planned maintenance that will prevent a heat exchanger from rusting. The purpose of preventive maintenance is to find parts that are beginning to fail and replace them. The heat exchanger has failed and furnace has to be replaced. If you have any questions please call me at 404-456-2594" (from Jeremy). Even AHS's own contractor--who had gotten it working for a short time--put on his invoice the same thing that other contractors had told me for several years: "Heat exchanger is very rusty. There are a lot of rust particles in bottom of burners. I would be afraid to clean."

Numerous contractors told me previously and now that there was nothing that could be done to stop the rust inside the furnace, and they would not be allowed to (or would not, if they were independent contractors) clean the rusty burners (which would require removing the rusty heat exchanger to do so), or the rusty heat exchanger, because it might poke a hole in the heat exchanger or cause it to crack, thus allowing carbon monoxide leakage, and creating potential liability for them for causing it. One previous AHS contractor had warned that AHS would not cover the furnace for lack of maintenance if it was rusty, and wanted over $400 to clean it, but warned me that he would not be responsible if that caused it to fail immediately (which was several years ago), and that he would have to tell AHS that it was rusty and it would not be covered if his cleaning caused it to fail, and he couldn't guarantee that he could clear all of the rust out.

I had then contacted several heating/ air companies, who all said what I had previously been told, that rust couldn't be cleaned out, and trying would likely to cause it to fail right away, whereas leaving it alone might let it run for several more years, and they would not clean out rust for fear of potential liability for causing carbon monoxide leakage. As is was, it ran for at least eight years from the first time I was told that it was rusty and failing, but would probably last about 2 to 5 more years if left alone. This is not the first time that American Home Shield's crooked contractors have tried to rip me off to make extra money, or that AHS has refused to honor its contract (besides performing late or incompetent service). My water heater failed a year or two ago, and their contractor refused to replace it unless I paid him an extra $4,000 to dissasemble and re-assemble the furnace in the same upstairs closet), so I had to pay Home Depot nearly $1200 to replace it (without touching the furnace), but AHS reimbursed me $127 for the "replacement cost." I had also provided maintenance records for the normal maintenance that had been done prior to the time the systems got so old and rusted nothing further could be done. Prior to that, I had already had the motor inside and air conditioner coil on top of the furnace replaced as part of the normal, routine maintenance.

On September 28th, our central air conditioner was not blowing cold so I contacted our normal service contractor, Senica A/C & Plumbing. We have a maintenance agreement to service the unit and it has been serviced two times a year for the 5 years we have owned the home. When Senica came to check out the problem, they indicated the unit held 14 lbs. 12 oz. of Freon and had to install 11 lbs. 8 oz. to bring it up to normal and advised us that we had a leak, most likely in the accumulator which was rusting out. The unit is the original equipment installed when the house was built. The age of the compressor is 17 years and the air handler 15 years.

On October 6th, I called you requesting emergency service. The service man [AHS] sent from Air Zone also indicated the accumulator was leaking and put in another 4 lbs. of Freon just to keep us somewhat cool. If we had lost that amount or more in a week's time, there was a serious leak.

On October 8th, when I contacted offices for status, I was advised that [they] were looking for a Lennox dealer to come take a look which could take another several days. So much for "emergency" service. . If representative had bothered to ask me when I called in the request for service, I could have told her the type and size of unit and saved some time. Perhaps [AHS] should add this to "script" for customer service reps.

It was 93 degrees that day in Florida with 84% humidity giving us a heat index of 100+. I have a 95 year old mother (the reason for the request for emergency service) who lives with us and I was concerned about her going into cardiac arrest or suffer from heat prostration should the unit give out entirely while [AHS] got [their] act together. I contacted Senica and had a new 4-ton compressor and an air handler installed that day.

Senica is holding the old Lennox compressor (S/N 5894B56139) for [their] inspection since I believe we are entitled to some remuneration for this claim. Finally, on Nov. 5th, it was determined they could give me $27.50 for repair costs. So much for their "emergency service" and "replacement" promise. I will NOT be renewing my contract in Dec. and as a real estate agent, will be informing my fellow agents and clients of my experience with this firm.

I have spent more than 2 hours trying to get to someone who could take me off their automatic renewal of my contract. They are making it impossible by passing you back and forth and people not being availalbe. These guys are bunch of dishonest people.

I called AHS for about the 12 time trying to get service on my AC unit duct work. I called for this service avout 10 month or so ago and a contractor came out and surveyed the job and made a material list of material needed to repair my AC dust work. I paid my $60 dollar deductible to the service provider. He never returned to complete the job. I've been caling AHS for almosdt a year and all I get is lip service. My duct work is bad and it is costing me extra on my electric bill cool my home. This will only get worst in the winter months.

My advise: NEVER buy any protection from American Home Shield. They specialize in denying claims - any and all claims. There are so many deliberate loopholes and back holes in their so-called "warranty" they do not pay for any repairs at all. It is all a scam to get your $, then more of your $, then even more.

My electricity when out during a storm. When the service resumed about a day or two after my electricity in the front upper section of the house went out. An electrician came out and he came out with an assistant that my wife said looked shady. They managed to get the electricity back on but a month later it went out again. The electrician reported that the ac in the window caused the problem and that he would charge $300 to fix the issue. I bought this house in July I am financially placed on a fixed budget. I thought the home warranty would cover this. I didn't and the information came after the incident that show that it did not cover it. They sold another product that would have cost me close to another $75 a month I could not afford.

I have been trying to get my air conditioning unit repaired or replaced for the last almost 3 years with American Home Shield. The have sent technicians to my home at least 4 times a year and no one is able to fix the problem. The AC will work for a few months and then break again. Every time the technician comes out it cost $60 and the monthly cost is $55 for AHS.

I purchased the AMS Home Warranty Policy effective 7-7-00 for my home purchase. Total annual premium was $429. In Fedruary of 2003 I contacted AMS concerning problems with my air condition. It was losing coolant and the outside unit kept freezing up. City Service in Randleman, NC who was AMS repair source for this area, came out and accessed the problem. On City Service form was written "unit needs to be cleaned out & raised". what ever that means.

When I talked with AMS the representative stated the unit was old and rusted and would not be covered under warrenty. ( house built in 1986) I always paid my momthly premium in advance and consequently was then refunded to me at that time. I have a name of Eric written on my notes who I talked to at AMS. I finally contacted several local A/C professionals in February 2005 who stated the unit needed to be replaced. North Carolina law states if outside unit must be replace then the inside unit must also be replaced. Cost for total units replace was $3300.

Our air conditioner went out so I called AHS and they sent a repairman out to fix it . I paid the deductable of $50.00 and the service repairman came to my house and said that it needed freon and cleaned out because it had ants. We cleaned it, he put in freon and left. The air conditioner only ran for about 30 min and shut off.

I called the repairman back and he would not answer or return my phone calls. I contacted AHS and was told that they could send out another repairman but that would cost me another deductable or service charge fee.I was forced to take my children because of the extreme heat and check into a hotel for a couple of days. The temperature in my home in the basement was well over 100 degrees.I contacted AHS about this and they said that they were not responsible for any of the cost incurred to me.

I have not had an air conditioner since and, I could not afford to buy one. I found out about this law suit and tried to call them. Originally they were very helpful,but since this last june when I spoke with one of their representatives over the phone I began to feel a little less assured about what they were saying to me. I was told that the court case was still pending and they thought it had been continued, and that they were going to be in court in a couple of days. The represenative then gave me a number and told me that she had my information in the computer and to look for a submittal form again in the mail, it is now October of 2009.

When I tried to call them the number that they gave me it is always busy. I had to get on the internet and find a new way to contact them and get someone to answer and talk with me. It has been a long time since I called that repairman, and a long time to not have an air conditioner. I should think that they would have to live up to their end of the bargain sometime. I have since installed an attic fan as this wasn't as expensive but as anyone knows that lives in Missouri this sometimes still not enough.

I had a lot of out of pocket expenses because of this and became very sick. We have had to go to other facilities in the summer to stay cool. I look at my air conditioner sitting out ther and wonder how much longer or if ever this will change since as time goes by it is only getting older and replacement costs and repairs are too! Which is why I bought the warranty in the first place.

My family (2 adults, a 5year old daughter and myself, 8 months pregnant) has been trying for 5 WEEKS to get our refrigerator/freezer fixed using American Home Shield. The cooler, going to the grocery store to buy dinner to cook everyday & buying bags of ice everyday is no longer working. Member of family needs rx kept in a refrigerator. This amount of time to get the refrigerator fixed is past ridicoulous. Even the company's own employees have agreed "the ball has been dropped" with my service order.

I paid them $60.00 for shoddy service. I called them the next day to complain and they said they could have some one come out again two days later.I couldn't wait, and stopped payment on the check I issued and sent the BBB a written complaint of the situation. AHS is a total rip off and I would not recommend them to anyone. I hope they go out of business. I have since also canceled my service with American Home Shield.

I purchased this house a year and a half ago. It is an old house, and it was anticipated that some problems would be encountered in my first few years here.

Eight weeks ago, new laminate floors were installed. Two weeks ago the laminate began to bubble and I called the company that installed them. Their inspector said that there was water damage caused by a leak under the house in the foundation.

A plumber was called and found a hot water leak under the house and repair this problem. A Restoration company from the primary home insurance policy worked on the floors and drying out the water under the house.

American Home Shield was ordered in the escrow for the house and it said plumbing was covered. I did not think they would cover the extensive problem, but figured it was worth a try.

They were called and sent out a plumber from Rescue Rooter in Haltom City Texas

to check problems with my plumbing. (I have a plumbing company that I am happy with, but they sent one of their own.)

Their plumber charged me $60.00 and ranted and raved about my plumbing and bad mouthed the plumbing company which had completed the last repair. This company did not install all the plumbing or have anything to do with most of the problems with the plumbing.

American Home Shield called and said they could not cover extensive plumbing problems. That is not a problem to me, I really didn't think they would. It was worth a try -- or would have been if they didn't sent someone who just wasn't interested in dealing with the problem and wanted to bad mouth the other company.

I told this plumber that I did not believe a word he said to me. His response was "Don't get mad at me, I don't work for American Home Shield."

He apparently doesn't work for Rescue Rooter, either!

We have had AHS since we purchased our house and have only called them a few times in 14 years for minor repairs. We now pay over $500.00 ayear. Eight days ago we called them because we had no heat. They sent someone out four days later to look at our heatinguit. Meanwhile it is 36 degrees outside. We paid a $60.00 service fee and the serviceman said he would be back the following week with a part to fix the unit. He was extremely rude and unfriendly.

The next day I received a call from AHS saying that I must have tried to fix the unit myself and broke a wire. They refused to repair the unit saying it wasn't covered because it was not due to normal wear and tear. I called back that same day and complained that I never touched theunit. AHS said they had to go by the servicman's report but would send a different company out for a second opinion for another $60.00. I had no choice. It is now eight days since my first call and nobody has called or come to look at the unit. The temperature last night was 34 degrees!

No heat for over eight days in close to freezing temperatures. Both my wife and I are senior citizens. We called a heating and air conditioning company directly for service and they cannot come out for seven days. We can get someone out in two days to totally replace the unit at a cost of $6,000.00! It looks as though we may have to do the replacement before we freeze ourselves and the house. Avoiding this type of situation was exactly why we purchased the insurance in the first place.

On September 12, 2009 I had a A/C duct come crashing through my ceiling in my foyer. We called American Home Shield (AHS). My account is current and I have an inspection of my HVAC at least annually - so we figured at least the system will be repaired. According to my contract, it should have been.

On Friday, October 16, 2009 a service man came out from K & W Heating and Air (Danny) representing AHS and determined that the system was pumping water into the duct caused the collapse. AHS denied my claim and refuses my claim for replacement of the ductwork that became ripped as it came through the ceiling or replace the water level sensor that stops AC system when the water in the condensate drip pan reaches a certain level. AHS also refused to repair for the shielded insulation bottom on the unit itself that became a soaked from absorbing water from the condensation drip pan.

I was told that the ductwork was not covered: The contract reads: Duct Work: "COVERED: Ducts from heating and or cooling unit to the point of attachment at registers or grills and flex ductwork."

The customer service representative stated to me that we were not covered based an exclusion under "Section G, Limitations of Liability, paragraph 5" which reads: "AHS is not responsible or liable for secondary, incidental and/or consequential loss or damage resulting from the malfunction of any covered item including but not limited to food spoilage, loss of income, utility bills, additional living expenses, personal, and or property damage, or authorized contractor's service or delay in service."

The damage to my system is a direct result of the system failure and my claim is for the repairs to the system and the ductwork only. I called AHS thinking I would get a fair deal, get my system restored to working order and what I got was the plumbing lines to the AC unit blown out cleared and a full diet of the classic runaround. Well now, I plan to turn the heat up on them.

To add insult to injury, a person calls from AHS to check on my satisfaction and I am advised that if I am not happy with the diagnosis, they will send out another ("independent") HVAC firm for second opinion to diagnose the problem and if they still deny the claim, then I would pay another $60 fee. I refuse to be screwed. The denial of my claim is wrong, unfair and I advise anyone who considers AHS to think again.

It is 39-degrees outside last night. It is currently 66 upstairs. I have to get someone in here to fix this system and ductwork. My ceiling has a gaping 3x4 hole with ductwork hanging through it in the entrace to my home. I am spending more time and aggravation to arrange for repairs to get this done. We are exposed to all kinds of nasty things in the air and I think we are developing a mold problem. I am $60 right now and maybe $1100 for the repair work.

I then called AHS and told them what the repairperson had said. They had no comment other than to state they had not heard from the repair company yet. I told them that I didnt believe this opinion was right. The pool heater is a covered item under our contract, and as indicated in the agreement, will be replaced if it is deemed non repairable. This is, after all, why we obtained insurance with AHS in the first place. They stated that they would review the claim and get back to me.

AHS contacted me by phone about two days later. They indicated they would not be paying this claim because Southwest Pool and Spa Repair had reported to them that the heater was not repairable due to homeowner neglect. I advised them that I disagreed with their decision and requested a second opinion. They agreed to send out another company to look at the heater.

The second pool company, again hand picked by AHS was Golden West Pool & Spa Repair. Their repairman spent more time examining the heater by taking the top section off and looking inside. He also removed the front panel and checked the electrical wiring inside. After he finished his assessment, he told me the heater would have to be replaced. I asked him if he found anything at all that would lead him to believe the heater was not working due to homeowner neglect. He stated to me that he found no evidence of that, and would contact AHS with his findings.

I waited a couple of days, and then contacted AHS and told them what the second repairman had said. Their response was that Golden West Pool & Spa Repair agreed with Southwest Pool & Spa i.e. that the pool heater was no longer working due to homeowner neglect. I was extremely upset over this complete turnaround by Golden West Pool & Spa; why had they changed their mind? I came to the conclusion that someone was obviously being told what to report to AHS so that this claim could be denied. I told AHS that I believed I was being scammed and that their business practices were very questionable.

I later contacted Golden West Pool & Spa Repair to get an explanation as to why they changed their opinion. Of course they had no comment other than to reiterate that the pool heater needed to be replaced; a job they could do for a bargain price of only $3,000.00. I told them not only no, but hell no!

I strongly believe my previous service request should be reviewed and the Denied Claim overturned or revised:

In early September our airconditioner stopped working. We called AHS, our warranty company, they sent out a tech from Sunn Corporation, the tech told us that our compressor was fried because the unit was so dirty. On the following day when the same tech came to replace the compressor and clean the unit, he tried to convince my husband that it wasn't worth cleaning or repairing. There was something about the tech that we didn't trust. I called for another company, not related to the home warranty, to come out and give us their opinion. The new tech that came out (for a free estimate) told us that we were being scammed and the unit wasn't dirty enough to cause damage and we should insist that the warranty company cover the repair.

I called AHS and told them that I didn't trust their first estimate, that another trustworthy company had told me that my unit wasn't excessively dirty and requested a second opinion. AHS told me I was just in time to request a second opinion, they give you one week, but, never tell you about the timeline. AHS told me that if the second opinion was the same as the first I would pay a service fee. AHS sent out another company, the tech spent a lot of time on my unit. I called AHS within an hour after the tech left my house. The lady that I spoke with at AHS read the tech report and told me that the second tech didn't agree with the first tech and that my repairs would be covered by the warranty. The AHS representative explained to me that I could cash out and hire my own tech since I refused to have the Sunn Corporation in my home again. The AHS representative told me that I would be contacted later to find out how much the cash out amount would be.

Four hours later I received another call from AHS from a male reprentative telling me that the technician who came out found that my unit was too dirty and that was the cause of the broken compressor. I explained to AHS that he must have the wrong information as I had spoken to a representative earlier who told me I would get cash to repair my unit. I tried to explain to the represenative that he needed to look at the notes from my earlier call and listen to the call, as they tell you when you are on hold that the call is being recorded. The tech acted as if I must have imagined the earlier call as all he knew was that my warranty wouldn't cover it because the second technician said the unit was dirty. I could never understand how four hours earlier the technician said it wasn't dirty and now it is.

I called the manager of the second air-conditioning/heating company that came out and told him I wanted to verify what his technician reported to AHS. He told me that he couldn't verify what the technician said because, remember this is just two days later, that technician no longer worked for him because he didn't have the proper liscense. That means the second technician, who can no longer be contacted to verify his report, wasn't even liscened to come into my home and work on my unit. I asked for a manager from AHS to return my call after I told AHS about the unliscensed technician. I never received a call from the manager and I made numerous calls to AHS, I could never get a manager, only representatives who read my notes, had me tell the story from the beginning again and tell me that a manager would call me.

Two weeks later when I called back, the AHS representative repremanded me for letting the time go by. I explained to her that I was a mother of three who worked full-time and didn't have time to keep calling AHS when they never returned my call. She told me that the picture that the second technician gave AHS showed that the unit was dirty. I told AHS that if they are only going by a picture to determine if my warranty will cover the repair and not the opinion of the tech, I could have sent a picture of my unit for the $35 that I pay a month for my warranty. The AHS representative told me that she would forward my file to the manager who would review my file and call me back. I left my cell phone number, again, as a return number to call.

Two days later when I hadn't heard from anyone, I called and left another message. The next day I came home and my ten year old had taken a message from AHS telling me that my repair wouldn't be covered. When I tried to call back, I could only talk to another representative who could again, only read my notes. We have moved on an found a new airconditioning/heating company to replace our entire unit. It is now mid-October and our house is too cold to wait any longer. Now, AHS is sending me a bill for the second opinion that they claim agreed with thier first opinion. I keep thinking that this AHS company is a complete scam. I want to refuse to pay the fee that AHS is requesting, but, I don't want them to ruin my credit. Since you can never talk to anyone of authority at AHS I feel completely taken advantage of and want my money that I have paid so far with the monthly payments back!

I purchased a home warranty from American Home Shield, which supposedly covers my celing fans. Although the bearings are obviously going out in my fan, and I can't use it because it's so noisy, they tell me it's not covered because "my contract doesn't cover noise."

I am convinced, by reading what others have written to cut my losses now. it's always going to be this way with this company. they'll look for every little loop hole to avoid covering the problem. I've only wasted 5 monthly payments so far, time to cancel.

In 2003, AHS replaced the AC unit in my home (I had the expense of purchasing the matching furnace). It has never worked right. After many calls, in 08, finally gave up. The unit stopped working in Sept 09. Called AHS, they refused to replace compressor, as they state it was overcharged. Problem is only folks to touch this darn thing were service folks sent by AHS. Tried explaining this to these folks, but they still are denying. I have complaint with CA DOI and Ca Attorney Gnl. This place is a complete rip off. BTW, I am told that they are in ownership with Service Master and has financial interst in many of the companies they send out.

The air conditioning unit/system at one of our properties, after a long period without incident, stoped cooling abruptly. Since the system was in no way abused nor neglected, I placeed the service call to AHS (the insurance firm that supposedly covers the unit/etc as advertised) and they sent a technician. At first, he stated that all it needed was additional freon and charged the unit. The unit cooled for several days but it did not stop running, as the automatic function should have cut it off to conserve energy. The electric bill for that billing period was more than $600.

Again, I called AHS and, after several calls, they finally sent a technician. The ensuing sloppy "quick fixes", including not screwing back in the valve cover (spewing freon back out into my yard) once, had done nothing to remedy any issue. Taking several days to "fix" the problem at our expense (Florida is not a cool place during Summer), the technician continues to stall. Months pass.. multiple service calls later, the thecnician finally did a test called the "Dye Test", what he explained was injecting a colored dye on the system to "see (visually mark) where the leak is located". Instructing to call them when the system stops cooling, we do, and they return few days later for the analysis of the test's results. Not being able to find (at whatever lack of effort or professionalism) they state that the leak should be under the house in "the line" that feeds ext. to int. units and that they will notify AHS about it.

AHS informs me that they do not cover this line, justifying that AHS may replace this line if they report something that implies the total installation of a new unit. In a seperate conversation, AHS explains that they do not cover the line underneath the house, which was fine, so I had to call a new technician to fix the air conditioning entirely. This technician comes and shows me that the leak is obviously in the Condenser Coil and not in the line, as his expertise was not necessary in showing the Freon Sensor's readings indicating the leak is clearly underneath the Coil itself and not in the line.

I called AHS back and requested another company's second opinion because the leak is evidently in a "covered" item (the coil) and not where the first company's technician opinion held (the line). AHS told me that they "refuse to authorize second visit" thus refuseing to fix or replace the unit they clearly cover. At this point I realized that I must choose to engage with a lawer and pursue the case full steam, as I have been a client for 29 years (despite multiple issues I have had in that history).

I seek to blow the whistle on American Home Shield's serious unethical business practice, at whatever degree this occurs (even a superficial online research exhibits a sea of relative complaints). Unecessary electric bills (at the cost of the environment, the community, and myself), time out of being productive in general, especially away from my job to "wait for technicians and their processes", suffering high temperatures in the Florida summer, and the emotional distress to be "dealing" with a team of stalling customer service representatives and the overall company's response to their end of our contract. AHS (either through their employees or representatives) has blatantly violated the contract, their porofessional promises, my patience and completely vitiated the seriousnes and validity of their company.

2 yrs ago our refrigerator went out..AHS replaced with a very cheap model, definitely not of "comparable value as they claim and simply doesn't work well and sounds like the shuttle launch. "Tough Luck" was their response.

Neither appliance comes close to matching our other appliance colors, comparable value and again "Tough Luck". They told us they will contact customer service and by the way, "Customer service doesn't have a phone number, but they will call you". This has been a continous run around for 2 months.

In mid 2009 we had our well pump go out. We called AHS and was advised your well pump is not covered. We proceeded to call well repair, since you simply need water. We then find out later it was covered.

AHS can't find the call and who advised it was not covered. AHS rep advised us to send a letter to their reimbursment dept with only a PO box number, again they had no phone number, so we did.

2 weeks later we receive a generic rejection letter, saying "read your contract, you must use our providers therefore your claim is denied". We sent a rebuttal letter late September 2009 again stating, "it was your service rep that denied service" and asking to speak to a live person and w/o a response to date.

So satisfaction of comparable value is in their print only and not their mission. Our premiums have doubled in 2 years,which is okay, but service and quality of replacement has decreased beyond what any company can provide. AHS has to be a fast falling company

American Home Shield,promises fix or replacement, what a lie, and they play constant games. How do these people get away with it and stay in business. They said they would fix my rusted, falling apart, 26yr old dishwasher that the motor & water pump was gone or I could take a settlement of a courtesy of $231. If I bought a replacement from them they would send the dishwasher out and it would be left, without installation, sitting in my livingroom in a box. That is not replacing it!!!

Had 2 other items, microwave and clothes washer, in the past 7yrs I have been with them it took them 2 mos.each time, playing their games, before they fixed them and I had to fight with them every step of the way.

Their customer service is a laugh, I asked how would you like to be without an applicance for 2 mos. and I was told they wont have a problem with it. Another idiot told me that, if I didnt have a model/serial # that the service people have a Big Book with pictures and it would not be a problem for them to pick the right picture.

They never call you back, you have to constantly call them to find out what is going on. They never have the number or it is the wrong number to the cancellation department either, then you are on hold for a half hour because soooooo many people are trying to cancel. This company is the biggest rip off going dont waste your money, you will be soooooooooooo sorry.

I called in a service repair on my garbage disposal at 8:00am. I was given a claim number and a plumber assigned to my claim. I call the plumber at the number I was given about 9:45am since I hadn't heard from anyone. I was told he was having a problem with his telephone and would call me back in a few minutes. I tried to call again at 12:30pm and was told the number was disconnected. I called the AHS customer service and was told to hold while they tried to call. Back on the line I was told that they had left a message also. Bear in mind that all this time there is water coming out from under my disposal every time we used the sink. Her advice was not to use the sink, duh! I needed it fixed. I have cancelled the order and called another plumber. It is going to cost me $600 to replace the disposal. I won't be renewing my contract with American Home Shield although I have been a loyal customer for 13 years.

What is the purpose of this home warranty, there isnt one. They are about as worthless as the piece of paper their contract is on...I have called them at least 7 times about my toliet leaking. They sent out the first plumbing company which they came out 2 times. They said they fixed the problem they didn't. So we called AHS and told them the plumbing company cant fix it and they said they would send out there second opinon. The next plumbing came out said they fixed it and it still leaked called them again and said they didnt know what was wrong. We then had a plumber we knew come out and they found the leak and told us we needed a new toliet within 1 min of being in the house.

We have been arguing to AHS that we wanted to get someone are selves because they didnt know what they were doing and didnt want to help us. All they want to tell you is what the contract says well they dont know there contract that well cause they sent out a 3rd company we had to move the toliet into the garage because of the leak and odor it was causing. AHS knew this and still sent the plumber out and told us we were at fault cause we moved the toliet well in the contract it states the modification has to cause damage to the toliet it didnt so they are fighting us tooth and nail because they didnt want to replace the toliet the first time. They are a piece. I am suprised they have not been shut down yet they are only suppose to call for two opinons and if they cant figure it out then they have to pay us to get it fixed or replaced. Nope they rather have a plumber live at my house then put a stupid 99.00 toliet in. I want to do something about these people they are just ridiculous...

Since we have had this home "Warranty" on the house that we bought 07/2008 we have called American Home Shield several times in regards to the problems in the home. The first time we called was in regards to our a/c unit leaking into our home. They sent a "contractor" out who stated that there was nothing wrong and to put bleach in the pipe and it would be fine. A few weeks later the a/c started leaking again and again we were charged a $60 service charge and another "Contractor" came out "looked" at the a/c and said the same thing the first "contractor" stated. So we continued putting bleach into the pipe, and then our oven went out days before a holiday and we called American Home Shield and they stated that they would send a "contractor" out to repair it.

The following week after the holidays the "contractor" came out didn't even examine the oven and said that a new seal was needed and that he would have to order the part. 2 weeks later I was calling in to American Home Shield because the oven still was not fixed and they stated that they were still waiting on the parts. Then magically 2 days later the parts were shipped directly to my home address. I called American Home Shield again and they stated that they would send the same "contractor" out to finish the repairs on the oven. The "contractor" came in and put the parts in then left and the oven still didn't work. I called American Home Shield and they sent another "contractor" out who finally did the repairs correctly on the oven after we had been charged the $60 service fee multiple times.

Then the a/c unit started leaking again and the power in 2 different rooms went out, so we called American Home Shield again to be charged 2 different service call fees for a recall on the a/c unit and for an electrician to look at the problem in the rooms. The electrician called my mother to schedule a time to come out even though she is no where on our contract and does not have permission to speak on mine or my husband's behalf. My mother advised the "electrical contractor" to call my phone number to schedule a time as I am the one who pays for the house and the warranty program payments, to come out to look at the problem, but he never contacted me at all. The electrician came out to my home and luckily my brother was home however the electrician got made because there was no payment waiting for him and my brother was under 18 so he could not charge him for the service. My brother stated that the electrician did not look at anything just wrote out a bill and left it on my counter and said that the problem is not covered under my warranty and left.

I tried speaking with American Home Shield about this instance several time with no avail. When they finally sent someone out in regards to my a/c again the "contractor" stated they fixed the problem and I was again charged the $60 service fee and the contractor stated that if we had any more problems to call him directly. Well a couple weeks later we noticed that the a/c was leaking again and tried multiple times to contact the contractor with no return response from him so I called American Home Shield again. They stated that they would send someone out again and there would be another service fee charged. When I explained to them again that they had contractors out here several times in regards to this matter they stated that they would list it as a recall and I wouldn't be charged a service fee "this time". When I asked the American Home Shield representative about the damage done to my home from the leak that supposedly had been repaired she stated "American Home Shield does not cover the secondary damage", so I asked to speak with a supervisor who restated that same thing that the representative advised me and gave me the "Corporate Office number".

I contacted the corporate office number I was provided several times and left multiple messages with no return response. Then the a/c contractor called me back to schedule a time to come out after they had contacted my mother to schedule a time and were advised to contact me. It wasn't until the actual "contractor" called me and I stated that I was pursuing legal action against American Home Shield and their "contractors" that this particular contractor (the same one that told me previously to call him directly if there were anymore problems with the a/c)came back out and said that the problem wasn't the a/c that it was the plumbing that ran from the a/c under the house and outside that was packed up and that he would call American Home Shield to send a plumber.

American Home Shield sent a "plumber" who ran a couple feet of line through the pipe and then said that there was a crack in the plumbing piping outside and that our warranty didn't cover that and charged us the $60 service fee and left. Since this plumber left on 9/23/09 the a/c has been flooding my dining room and my daughter's bedroom which is on the other side of the a/c unit with water, rocks, mud, and pebbles. I have tried multiple times to reach anyone at corporate office and have left multiple messages with no return response provided by the company. I have again tried to contact the corporate office and have been hung up on several times by a supervisor int he Iowa Call Center and the Georgia Call Centers.

Have had AHS for several years on 2 houses. Most recently on home we purchased approximately 4 years ago. The contract states that systems and appliances be in good working order on the effective date of the contract and are properly maintained and installed throughout the term of the contract. Our HVAC system was functioning properly and we maintained it accordingly, changed the filters, etc. About a year ago we started having problems with our HVAC system and have been told by American Home Sheild that this would not be covered due to lack of maintenance. This system was installed possibly when the house was built in 1981 and apparently over the years the moisture built up within the air handlers and finally started rusting out the metal so that now the air handler is sucking up air from our basement and blowing it into our house.

We had no control over how the previous owners maintained these units and the units were in good working condition when we purchased them. The contract does not state that the units had to be properly maintained since installation ... only that they be maintained throughout the term of the contract. Shouldn't AHS be required to cover these items? Do we have any recourse?

I would welcome being contacted by an attorney!

and after an hour or more said that he had found the problem, that it was a two man job and that he would have to order repacement parts. The parts came to the house and after a week or more we receved a call asking if the parts had come and we said that the parts (two boxes, one three' by three' by three')had arrived and had been sitting in our living room for over a week.

Two men came to the house, spent thirty to fourty minutes talking before telling us that they could not work on the unit where it was and then told us that it was our responsability to move it to our porch. Then after they had repaired the unit it was up to us to replace it. And, another part had to be ordered. (Part #3 arrived about September 19/09).

September 17/09 I called AHS and spoke to "Daniel". I told him the story to which he said that he was sorry and canceled the policy. He asked if there was any thing else he could do and I told him that he could get the boxes moved out of our house. On September 26,/09 I was called by the workmen who asked is the parts had arrived. I told him that I had conceled the contract and that he MUST get the boxes must be moved or that they will be trashed he indicated that he understood. (Condo. law).

This will be related again to AHS on Monday September 28, /09. If they are not moved the boxes will be trashed on the next day September 29, /09.

I called to AHS customer service on 9/21/09 about a refrigerator repair for a loose water hose hanging from the bottom of the refrigerator. I was told by the AHS rep. that a plumber would be sent to my home. I explained that it was a part of the refrigerator that needed to be reattached or replaced since my water dispenser was not working. I told them that a plumber was not needed. At the time, I was never told that it (the water dispenser) was not covered by my AHS coverage during this phone conversation. I paid the plumber the required $60.00 fee, when he came by to check it out. The plumber told me that it was not covered, and that he could not do anything anyway, since it was not a plumbing issue. He referred the AHS work order to an appliance repair company. I called the appliance repair co. to ask why I wasn't told that it was not covered in the first place. They indicated that I needed to take it up directly with AHS, and that I should have read my policy where it stated that it was not covered. Again, the AHS customer rep. never told me this, and I know that I mentioned to the AHS rep. that the repair needed on the refrigerator was related to the water dispenser also not working.

My other concern with AHS is that previously, when I had requested a microwave repair, I also had to argue with AHS. This was for a handle replacement in my built-in microwave. I insisted that it should be covered under my policy since I simply could not open the microwave any other way. AHS was denying this claim request, since to them the handle was seen as an aesthetic feature, not necessary for the operation of the microwave. I insisted that it was not for aesthetic reasons, as AHS was stating. In other words, I have experienced resistance on the part of AHS to follow through with repairs based on reasons that favor AHS and not the consumer. AHS wants insurance customers to pay them, but will refuse claims based on any unreasonable explanations and technicalities that AHS can and will use to deny a customer claim for appliance repair coverage.

American Home Shield sent out plumber for our downstatirs water closet, which I thought was leaking, evidenced by our wood floor turning black around it. Technician said it was not leaking. We also had a problem with the upstairs water closet, which he proceeded to fix, but said it would cost us an extra $200 because he supposedly found braided rope when he roto-rootered the toilet. I told him that was impossible - we dont have small children, and we dont flush rope down the toilet. What a scam artist. I told him that I was done, and asked him to please leave. His van left oil stains on our driveway.

I called AHS to complain. This was the last straw. The technicians they have been sending out were substandard. We told them we did not want to do business with them any longer. They had the audacity to turn over the $53 monthly charge to collections. Oh, and by the way, there was a leak in our downstairs water closet. We had a contractor and his son to our house the next day, and the 19year old felt behind the toilet and could tell that the wall was wet. They had to tear out our cabinets and drywall, and flooring, replaced the leaking toilet, cabinets, and flooring. And, AHS wants their $53?? This is a company with no inegrity.

Our air conditioned went out this summer. Living in East Texas, this is literally a health hazard with two small children. We had been experiencing 100 degree weather.

I called AHS to report it. I was told that my contract did not cover this service. I told them I would not have agreed to the contract if they were not going to cover the airconditioner. The Sales department then advised that they would review the tapes of my original call to see if I mentioned that I wanted my air conditioner covered. I was told they would call me back.

Despite my numerous calls to AHS (over 5), nothing positive has been done. I am repeatedly told that they will check the tapes and call me. After my last call, I was told that if I paid the amount to upgrade my contract immediately, that they would handle my claim. The catch was, the upgrade amount included the monthly difference of my original contract, going back 4 months. I advised AHS that I had no faith in them that they would even repair the air conditioner once I paid that amount. I also advised them that due to the lack of return calls from their company, I had lost faith in their dedicationa dn ability to serve their customers.

At this point I would NOT recommend AHS to anyone. They sound great but do not do anything (in my experience) except take your money.

On Friday September 11th 2009, I came home from work to find my house extremely hot. After diagnosing that my air handler was still running, recycling the same warm air throughout my house, the problem was with the air conditioner itself. To give a brief history I have had with AHS, I am a first time home buyer and was told I should purchase a warrantee for the home, being that it was older. After closing on the home and purchased AHS (American Home Shield), I had an issue with my water heater leaking.

I called AHS, they sent out a tech from Third Generation Plumbing and Mechanical, the tech had a new water heater up and running in no time. I paid the deductible and was done. Well, now several months later, in the heat of the summer, my AC has seemed to crash. I called AHS on Friday night, they informed me a tech would call me Monday morning. 8am Monday, I get a call from a company called the Air Doctor, they send a tech out late that afternoon. I explained to him that with the 90degree temps and 80 % humidity, it is unbearable in the house, especially having a pet there all day. He gives me a brief diagnosis on the spot, tells me a bunch of components are fried, and he doesn't have anything on his truck to get me going that night. But he told me to go to Wal-Mart, purchase a window AC unit, keep the receipt, use it until I get my main AC fixed and then return the window unit. That I did not do.

By Wednesday, I had not heard a word from either AHS or Air Doctor, so I made some phone calls. Come to find out, the tech had not even sent in his diagnosis to AHS yet. I emphasized the severity of the humidity outside and heat temps. I finally received a message from AHS Wednesday about 12 30pm. They informed me the tech told them it was lighting damage and they would not cover that, but I should call my homeowners insurance company. After 6 days in 90 plus heats with 80% humidity, I needed to have this fixed now. I called AHS and informed them nothing else electrical was damaged in the house, no storms, the diagnosis was inadequate. An AHS rep told me if I felt that way, I should get a 2nd opinion.

After hanging up with her, I called Third Generation Plumbing and Mechanical Co (who was AHS approved to come fix my water heater prior). They had a tech at my house within 3hrs of my phone call to them. Their tech proceeded to examine the unit to discover that the transformer, whip amongst other things that were diagnosed to be fried by Air Doctor, where in fact perfectly fine. However being that the unit is roughly 30yrs old, the fan motor went out, (which AHS should cover).

Third Generation had all the parts and pieces needed right on the tech's truck. He informed me the motor was a bit pricy, but it was what had to be done to get the AC back running. I agreed to pay him the necessary costs to fix the AC unit. Approximately six hundred dollars worth. After Third Generation fixed my unit and left, I decided to call AHS to explain the situation. AHS informed me, I did not properly report my claim and they couldn't do anything. But the woman on the phone gave me a website (which I still can't seem to locate) and a fax number to type out a request letter explaining myself and the situation, fax in and in 2-3 weeks could get a reply.

While looking for this supposed website, I came across this Consumer Comment Form, lone to be hold, third story down I read was Hurbert of St Petersburg FL, having very similar problems with the exact same AC contractor (Air Doctor) and AHS. Which inspired me to post my experience with AHS.

We have had multiple people come out for the AC Unit. Here is just one of the many examples - We have folks come out 3 times last year for a AC unit. THe third time it was already outside the 30day period for which I had to pay an additional service fee (I fought and one kind agent gave me a coupon). But the problem was never fixed. The AC never worked. It was winter by then and we travelled early this year. But when we came back and turned the AC on, sure enough it was not working again. We had another company come up and he said the freon must have leaked and it ended up damaging the coils. We knew we had a freon leak problem last year. The guys just kept topping off the freon, but never fixed the leak.

So now - AHS will pay for the coil, but not for upgrades (which I understand and am not arguing about). But this company is charging 850$ out of pocket. We had a similar problem on another unit 2 years ago and they charged us 450$. So I am requesting AHS to have the option of checking out other AHS providers so I can lower out of pocket. But I do not have that option. It has been a while I have asked them for the cash out option and they have not got back to me yet.

By the time I realised this (it is an upstairs toilet we do not use often) it was outside the 30day period. I called my handyman and he said they had done something strange and I need to call them out. AHS said I have to pay 60$ again. I never called them out.but the toilet still leaks.

We are buying new Dishwasher and Microwave on our own even though they are both not working at all and even though they are under Warranty.

The reason - We have already spent service fees. The guys turn it on- see that it turns on and say it works fine. They never wait to see how it really works and do not care.

I am incredibly frustrated now and have just decided to cancel the contract. This way - I atleast wont have to feel the frustration of being at their mercy.

I heard from another contractor that in very rare cases they cover everything. I asked them abotu water heater and I heard that if it costs 1400$ to replace a water heater, AHS will provide about $400...I do not know how true is this as I have never got it done.

We are now on our 3rd week of NO AC in FLORIDA. American Home Shield agreed and then disagreed to fix our air and electrical wiring that caught fire. We have had AHS for 8 years and they are awful.

Since my first service call with AHS on July 17th, Neil's Heat and Air was incompetent in diagnosing the issue. I am FRUSTRATED explaining to AHS about Neil's mis-diagnosis, mis-information and inability to verify the root cause. I am personally going to speak to Kermit at Churchill-Brown, the largest realty company in Oklahoma, showing them that AHS has incompetent contractors, after all, they recommended AHS to me and all their clients.

Background: House has 3 Carrier 38TDB036 air conditioner units and 3 furnaces; installed in 2003 and have the city's inspection sticker on them. They were installed to run only on high speed even though the units are two speed capable. July 17: Kitchen unit stopped blowing cool air. ACH sent Neil's Heat and Air. Tech filled refrigerant and unit started blowing cool air again. August 19: Kitchen unit stopped blowing cool air again. Thermostat flashed error code E5. Neil's Heat and Air was recalled. Their diagnosis was bypassed, etc, etc. (see their attached work sheet if you can understand!

August 20: AHS sent A-1 Heating & Air-conditioning for second opinion. Their diagnosis was unit wired to run only on high capacity instead of two speeds.
AHS told me to get this changed before coverage continues. September 1: Comfort Inc, a Carrier authorized and recommended company, diagnosed the unit and found:
1. Unit wired to run only on high capacity instead of two speeds.
2. Evaporator coil has a leak that can be repaired.
They replaced thermostat wiring on all 3 units, wiring them for dual speed (see attached work sheet). This was done only to keep AHS satisfied.

All of this was done at my expense of $1,225.

September 2: AHS recalled Neil to look at the unit. In 30 seconds, the tech looks at the thermostat, punches two buttons and leaves saying, my boss said not to do anything more, I don't care if there is a leak. Neil reports back to AHS that unit is still badly installed. How are these three units working since 2003? If the kitchen unit failed due to improper installation, how are the other 2 units still working? How come a Carrier authorized company and A1 Heating and Air-conditioning reach a different conclusion than Neil's Heat and Air? WHAT PART OF THE "IMPOPER WIRING" CAUSED THE LEAK? WHY ISN'T NEIL CONTINUING DIAGNOSIS EVEN AFTER THE WIRING WAS COMPLETED ON SEP 1?

Every time I call, it's someone new, and no one can get anyone that has authority on the phone because it is "two different division" in the same company. They can only communicate through "email" to one another so if the other does not respond, I do not get an answer. I think this company will not pay out if there is a major problem with any covered item, either that or they are a typical insurance company that will do everything they can to not pay out.

After paying this insurance for five yeas we have not had anything fixed. Now the air condiitoning is broken they send a pam James and he told us it needed a new compressor, and to bring the part it will take between 4 and 98 days. We live in Las Vegas three digits temrpature . I work at home and suffer from heat stroke. The man came after nine days , calling and calling, change the comrpessor charged us 75 us dollars which the ocntract said we were covered till 4.400 for air conditioners, and after that he said it was the braker broken, We also pay 60 dollar visit, My husband is unemployed . The knew all the situation . So we called again, we said it was an emergency they did not care, after this we called back we still after paying have no air, The answer was we have 24 hr.s to respond. It has been nine days, maybe if the man would have evaluated that we also needed a braker this would not have happpned anywya. This is not the first time. We had a problem with a garage door they came charged us still the garage door after three months stopped working, so they say it is another 60 dollars if we want somebody to come. The same with a microwave it took them three weeks to change the door. This was lst month we do not know wheter we will or not have problems probably we will.

In 2002, my husband and I bought a house and of course, bought the home warranty. The first year was paid through closing and then we recieved a letter to continue paying for it, so we did. We never made a claim. Then in July, 2004, our Air conditioner went out. We called, they set an appointment for someone to come out, it took 2 days for them to show up, then told us that we needed a whole new unit, and that it was leaking freon. The next day, American Home shield called to inform us, that they were not going to pay the claim, because the technician had told them that the freon leak had been pre existing. The home was 18 years old, so yes, the unit was old. But after sitting outside through all kinds of weather, how is it not going to have a freon leak at some time or another. We fought many times about this. We had this "insurance" for two years without a claim, and the one time we need to use it, they deny it. A few days after that, our hot water heater went out. Not knowing how old the system was, we just replaced it at our expense, due to, whatever reason caused it to go out, was probably going to be pre existing. We ended up paying out of our pocket $4200.00 to get our air conditoner fixed. And we immediately quit making payments to American home shield.

We were sold an American Home Shield policy upon closing of our "new-to-us" (18 yrs. old) home by the realtor. (Local Coldwell Bankers in Pascagoula, MS.) We were told by the realtor that it is a great idea, because you never know what might have been missed in the home inspection and the policy covers all your major appliances. We did indeed have a problem that went unnoticed with our A/C. The problem was minor since the air worked fine, except for needing a little freon boost. It just made a loud noise when the air handler cut off.

We contacted AHS and they were very nice, saying they would send someone out on Monday. The technician called and showed up as scheduled. My wife payed the $60 service call fee. He checked out the Air Handler and found a bracket was broken on the squirrel cage motor, commented on how nice our house was and left. My wife called me at work, telling me how pleased she was with our decision to purchase the plan. About an hour later I received a call.

AHS representative tells me that there is evidence that the problem was preexisting and would not be covered. Furthermore, because we only had a 4-ton heat pump and a 2,500 sq. ft. house, no repairs to the A/C would be covered anyway. I explained to the rep. how illogical it would be for me keep the policy, since I had no control over who was sent for the repairs, did not have time to keep up with their obvious list of exclusions, would be out the $60 if my repair was on the list of exclusions or at that point would be more subject to raping by the company for the repairs.

They sent a technician from 45 miles away. I would rather choose a reputable local company for the repairs to my home. I was out $60 for the service call and $135 they say they spent on the call. Total cost $185 and no repair. I will fix the problem myself.

American Home Provided the home warranty on my home I purchased 06/23/09. It is suppose to cover all major mechanical systems.

08/31/09 I came home to 95 degree tempetures inside my home. The next morning I call AHS to use my warranty. I was told by their service rep they contact their contracted companies and their company would contact me within the hour to make a appointment. They gave me the name and number of the company, Tri's heating and air. By the way this a/c company was 80 miles from my home.

5 hours later no call. I had to contact the a/c company and set the appointment. The sheduled me for 12 noon 0n 09/02/09. The next day 12 noon comes around no service, 1pm no service, 2pm no service. I call tri's heating and air. The rep tells me no one is coming to my house because they don't have enough repair men. Don't call me, fax me or email. Just don't come.

I call AHS and the rep contacts another company and gives me their number. I call this company and they come out within the hour to my house. Dave Broussard heating and air, I have nothing but good things to say about them, Excellent. The service tech examines the a/c unit and lets me know its the condensor and the a-coils and they need to be replaced.

30 minutes later I get a call from AHS explaining what it is and they are going to fix it By Friday. The service tech lets me know they will be out friday when the parts come in. An hour later I get a call from the tech letting me know that AHS wants a second opinion. Think about this, they don't trust their own companies they contract with.

I call AHS. They want to send out the same company that didn't show up the first time to get a second opinion. I've talked to three about 5 reps now and they all say its to protect me.

Well today is 09/03/09 at 12 noon and no contact from Tri's Heating and Air. I've called the home office and am trying to contact the President of the company, Dave Crawford. He has some type of Presidents committee to handle complaints. Called at 8 am this morning and have not received a call yet.

The labor day weekend is coming in two days, thurs today, doesn't look like I'll have a/c till next weds or thurs, because monday is a holiday.

My advice is DON'T BUY YOUR WARRANTY WITH AMERICAN HOKME SHIELD.

They don't trust their own service people and don't honor your business.

I requested a service call on my Electrolux Central Vac system. A "repairman" called to set up an appointment time to do the repair. I took time off work to be at home for the appointment. When he arrived he informed me that he is a general electrician and had no training or experience in repairing central vac equipment. He said that he is qualified to work with builders to wire houses but that he did not know anything about central vacs. He said that he would "try" to figure out what the problem was. He was unable to diagnose the problem and was not able to repair the equipment. He said, "I think it has something to do with the hose." He asked for the $60.00 service fee and told me that I would be hearing from AHS customer service or that he would call me back with more information. He asked me if I knew the part number to the hose. I told him that I did not because I do not repair central vacs either.

Very late that evening I received a call from someone with AHS Authorization Dept. She said that she had spoken to the "repairman" who reported that the problem was with the hose and that is not covered under my policy. She said that she was going to close the work order. I protested stating that the repair had not been made and that the person sent was not qualified to repair central vac equipment by his own admission. She insisted that he is an electrician and therefore she was going to close the order based on the information he had provided. The next morning I called AHS customer service again and tried to explain what had happened. I got the same argument that the matter was closed because the hose is not covered under my policy. I explained that the electrician told me that he knew nothing about central vacs and that he was not able to diagnose the problem much less make the repair. I went round and round on the phone insisting that AHS send out a central vac repairman. I felt like I was having to "pull teeth" to get any cooperation but finally he reluctantly agreed to send out another repairman. The electrician who readily admitted to me that he was not qualified to do such repairs did not tell AHS that. So that put me, the policy holder, at odds with AHS. I had to take time off work a second time to meet someone who was qualified and skilled to do the job. He diagnosed the problem and repaired it. The repair is covered under my policy.

On August 14,2009, American Home Shield sent a plumber to look at our hot water heaters that were making loud banging noises. The plumber said they needed to be replaced. AHS decided NOT to replace them. On September 1,2009 our hot water heater burst and our ceiling collapsed into our kitchen. AHS is not willing to pay for secondary damages even though AHS knew that there was a problem and decided not to address it until our ceiling fell into our kitchen. Now AHS is to only replace one of the heaters. I am filing a complaint with the Texas Real Estate Commission. I have been waiting for a call from customer relations and have not received one yet. This is unethical, and on some level consumer fraud. AHS knew that there was a problem before the heater burst and they chose not to replace the heater, now we have a big mess on our hands and they simply are refusing to pay for damages and even replace the 2nd heater until it burst and the ceiling falls again. This is a problem and someone has got to hold them accountable.

On August 29th, we placed a plumbing service request with AHS for flooding in our home caused by a pipe. The AHS company representative did not call until Monday morning to schedule the first visit. Upon arrival, he was indeed helpful and began searching for the cause of the leak. After tearing out our wall and flooring, he found the leak. He turned off the main water valve and proceeded to plan the repair. Caught in a tight spot, he told us we would have to have a contrated carpenter come out and remove a main beam so he could have better access during the repair.

We paid a contractor to remove the beam and then called AHS to resend the plumber. AHS sent a new plumber and this new plumber told us that AHS would not cover the repairs. The pipes were too close to each other and installed incorrectly. Our home is ten years old and we have never had a plumbing problem. He told me AHS would call. They never called, so he left and I called them.

Disconnected from the customer service line twice, I explained the details of the conflicting informaiton. The first plumber was on the floor making the necessary, simple, repair. He needed more space, so we spend $125 for a carpenter. The plumber could not wait, so he left. We expected him to return to finish the work. A new plumber was sent and conflicted his co-workers original plan - thus making AHS deny our claim.

More importantly, the plumber said he would replace the original part - without replacing all of the piping for $325. Apparently, AHS can't pay for a service call and repair, but we can? It's safe enough for him to make the original repair, now that he's claimed 'faulty installation'. We have been without water for four days. We have missed three days of work collectively. AHS has not returned our call and refuses to refer to the first plumbers seemingly simple diagnosis and repair recommendation.

We have an old central ac unit and have had 3 separate calls over a period of 3-4 months. I have a 82 year old mother who has emphysema and has difficulty breathing. My 13 year old daughter has been complaining of headaches because of the heat. We have been without our air conditioning unit for over 1 week and it is 90 degrees or higher in the house. There have been frequent visits with no resolution. AHS keeps giving us the run around and the technician can't do anything without their authorization and they are not giving it in a timely fashion. At this point, I want the entire ac unit replaced so I don't have to deal with them again. I have had this service for almost 10 years at a rate of 500 dollars per year. I have not had to make many calls to them over the course of these 10 years but when we needed their help we have gotton the round around. We have not gotton the satisfaction that they promise.

I have had several problems with American Home Shield and it all started in April of 2009 when I purchased my house. When I asked what the warranty covered I was told that it covers everything for the first year; all the appliances were covered and anything that should happen within the first year of home ownership would be covered. Shortly after moving into the house my husband and I decided to install a shower stall in the basement. I shut the water off at the main shut-off valve to the house to do this work. When I went to turn the water back on the knob just spun in place and the water wouldn't turn on.

I immediately called American Home Shield to send someone to fix the problem, approximately 6pm. I was told that the issue was being processed as an emergency and that someone would call within an hour to let me know who was coming out. [Later] I realized it was 9:30 pm and no one had called me. I called American Home Shield. I was told that no one was answering the emergency call out and that I should go ahead and hire my own plumber to come out and they would reimburse me the cost minus the sixty dollar service call fee. I called Roto-Rooter to come out that evening followed by an immediate call to American Home Shield to find out what I had to do to seek reimbursement.

It was during this phone call that I was told American Home Shield has a Do Not Use list and that Roto-Rooter was on that list. If I chose to use them, they would not be able to reimburse me. I hung up immediately to call and cancel Roto-Rooter as I knew they were on the way.

I phoned another plumber. He agreed that he could come out first thing in the morning the very next morning (Thursday morning). This was mainly to save me money by not having to pay an after-hours service call fee.

Approximately 4 in the morning, I phone American Home Shield again; this time was to check on the status to see if there was an estimated time of arrival for their plumber. If their plumber was only going to be a couple hours later than the one that I hired, than it was financially better for me to pay the sixty dollar service call fee rather than paying for the entire bill and then sitting back waiting on reimbursement. It was during this phone call that I was told "American Home Shield has no one to service your area, so you'll have to hire your own and we'll reimburse you."

I demanded to cancel my warranty service with them, because what use was the warranty if the company had no one to service my area! I was told that I was locked into a contract and that there was no way that I could cancel it. Frustrated, I hung up the phone still not knowing what I need to do to seek reimbursement.

Shortly after 8am the plumber I hired called to let me know that he was on his way. I immediately phoned American Home Shield to again ask what I need to do to seek reimbursement. I was told "Don't hire your own, we have people! Let me put you on hold while I send someone out!" I was told they had a plumber that was going to be coming out and provided with a number to verify an estimated time of arrival for this plumber.

I immediately called and cancelled the plumber that I had hired and followed up with a phone call to the plumber that American Home Shield told me was coming out. I was surprised to hear from the plumber American Home Shield hired that he was not told this was an emergency and that had he known it was an emergency he would have never taken the call. I asked him how soon he could get out to help with my situation and he responded that the earliest he could get out here was Saturday morning maybe Friday evening at the earliest.

I immediately phoned American Home Shield and was told "That is all we can do at this time. If you cannot wait until Saturday for the plumber to come out then you'll have to hire your own!" Trying to imagine going Thursday, Friday and goodness knows how long Saturday with no running water, I asked "Can I stay in a hotel or somewhere until you can send someone out." I was told that it was not American Home Shield's policy to provide such accommodations and if I was not satisfied I should hire my own plumber to come out and fix the problem.

I ultimately just fixed the problem myself; something I should have done from the beginning, but felt that if it was covered under the warranty it made sense to report it to the warranty company! After this incident, I began noticing things that were wrong with the house, and I kept going back to my conversations with D. Puglia who told us that we would not have to worry about anything at all, this policy would protect us from having to do any major repairs in the first year!

Called AHS about my oven. They chose the contractor who called with about 20 minutes notice that he was coming. Fortunately, my husband was home anyway. He pronounced that he needed to order a part and we paid him our $60.00 co-pay. And that was the last we have seen or heard of him. He does not call; he does not return voice messages. After looking for the man for 25 days I notified AHS that their contractor had taken our money and disappeared. The contractor apparently takes calls from AHS even though he doesn't take my calls. He tells AHS that the part has arrived and he will call for an appointment to install it. I advised AHS I did not want this contractor back in my home. I was advised that my only choice then was to receive payment from AHS for what they would have paid the contractor to install the parts. AHS did not offer to provide me with the funds to buy the parts.

Unrelated to the oven, they chose a contractor in response to a plumbing leak at my other house. The contractor repaired the leak and was paid his $60 in cash. Apparently he reported to AHS, however, that he had not been paid. So twice AHS has sent crooks to my home and offers only labor costs (at their contract rate) in compensation, parts be damned. There are other companies that provide this service. If the oven contractor has not called me in 3 days to come install the part I will cancel the contracts I have on both my houses and find someone else to deal with. And even if he does call and installs the part and it results in repair of the oven, I will probably cancel both these contracts anyway. I don't need incompetents and crooks sent into my home. I will say, however, that we have had our AHS contract for 10 years and before this year we were satisfied with the service we rec'd from them.

My air conditioner stopped cooling and I have had to make over 10 phone calls into the company to get the A/c looked at. They continuosly send techs that quickly look at the AC then declare it is either oversized for my house or undersize and therefore not covered. Meanwhile they have yet to find out what the problem is. The unit is actually neither over sized or undersized. IN fact they declared this diagnosis without even knowing the squarefootage of my house! I am now on the fourth compnay to come do a second opinion becasue I have complained and called in so much. I do not have much faith that they will actually find out what is wrong with my AC at this point.

It seems the companies that work with AHS are paid on how many calls they can deny by finding loopholes in the coverage. Then when none can be found the compnay drags it feet on making payment or fixing the problem and the customer must call in and follow up a minimum of 5 phone calls just to get a status. The main idea seems to be to make the process so diffiuclt that the homeowner gives up and pays the cliam themselves rather than continue to waste time tracking down AHS. I have no idea how this company stays in business by providing the service they do. They shoudl be ashamed of their tactics. God forbid they just cover the things that are ovbiously covered l;ike any respectable insurance company does and stop trying to screw their customers.

My argument with AHS was not about the pressure redcucing regulator, it was that the hot water heater is not part of the plumbing system as per their contract. Eecessive water pressure and pressure redcucing regulators only apply to the plumbing system, according to the contract. The section of the contract that describes the plumbing system makes no reference to the hot water heater. The hot water heater is referenced in a different section.

Bottom Line: The contract does not define "excessive" and lists a hot water heater seperatly from the plumbing system but applies the faults not covered in the plumbing section against the water heater.

For years all I ever needed was an occasional visit to fix the refrigerator or plumbing, so it only cost me the $60 service fee. Of course, I was pumping $45 into AHS monthly--mainly in the hope that they would pay for our heat & air system if it ever broke down. It's an old gas furnace that might be original with our 40-year old we bought in 2000. I looked at my $45 as an investment towards the inevitable replacement.

But just this week our 9 year old Amana washer broke. It had been on it's way out for some time. Finally the axle gave way and the tub tilted off center, stopping mid-cycle. What happened next is a story of deceit and incompetence. First I submitted an online service request to AHS. They wrote that the Greenway Home Service in Nashville would be in touch. When no one called, I phoned them only to find out they had just ONE technician and he was booked into the following week.

That was unacceptable, so I called AHS and they said they'd find an alternate repair company, which turned out to be Sears. Sears was supposed to come out on a certain morning, and when it appeared they wouldn't show up before I had to leave for work, I called the number AHS gave me and was told the tech would call me back to reschedule. But instead of calling me to reschedule, he left voice-mail on my cell phone and went ahead with the service call while I was not at home! He reported to AHS that I had overloaded the washer and broken it, so of course AHS denied the claim as being beyond normal wear-and-tear. When I told them the washer was 9 years old and had been showing signs of breaking for some time, they offered to send someone out for a 2nd opinion.

In the meantime, some company called A & E Parts called saying Sears had ordered a "massive amount" of parts for my washer and asked if I wanted them. I said no, since there had been no contact with the repairman (not even paperwork was left) and I hadn't a clue what he ordered.

Days later a couple of guys showed up for the 2nd opinion from a company called DirectTech in Donelson. They couldn't have been much over 20. They were sort of glassy eyed and one of them never even opened his mouth. I told them about the visit from Sears and that I wasn't home to inform the tech that the washer didn't just suddenly break from abuse but had been showing signs of wear-and-tear for some time due to normal use and age.

Shortly I heard from "John" at AHS and he said the 2nd team corroborated the Sears report, adding that the unit was rusted from exposure to the elements. When I said it was in an enclosed utility room next to the furnace with a dehumidifier running constantly, it made no difference to him. He said he always tried to err on the side of the customer, but that he was obligated to go by the technicians' reports. He added some nonsense about the appliance being in proper working order, and I said emphatically it had worked for nine years! (Besides, if it was in working order, why would I call for repairs?) I told him I strongly disagreed with their assumptions and asked how to appeal. He gave me a number to Customer Relations/Disputes and a very curt man who gave no name told me bluntly there was no recourse.

So I decided to call the customer service number listed on the AHS website and talked with a woman who seemed to be very empathetic. She agreed that the team from DirectTech couldn't have known for certain if I was running too heavy loads and that the location in an attached, enclosed laundry room should not have affected the decision to deny my claim. I expressed my concern that the same type of arbitrary decision could be made about the furnace if and when it broke. She said she'd look into and put me on hold (for 10 minutes!) and came back saying her supervisor said the claim denial had nothing to do with location, but was solely based on the abnormal wear-and-tear to the unit which my warranty did not cover.

She also had nothing concrete to say about my furnace question. I told her I was very disappointed because I thought she was going to be more of an advocate. It was obvious she'd been put in her place by her boss and couldn't help if she wanted to. So I said I wanted to terminate my contract. She connected me to yet another department and a disinterested party closed out my account without even asking why.

So the hundreds of dollars I paid to AHS were wasted and now I have to buy a new washer myself. I wish I had taken these other peoples' stories more seriously back when my mortgage company (Regions Bank) first sent me a flier advertising AHS. This company and the vendors it contracts with seem to be in a conspiracy of fraud and deception. I will never do business with a company owned by ServiceMaster again. In fact, I called Terminix to cancel my policy simply because they, too, are owned by ServiceMaster. I may even confer with my attorney as I imagine a lawsuit would not be hard to win.

My advice is to pay close attention to boards like this one where consumers have taken time to post how they've been misled and robbed by unscrupulous companies like American Home Shield. I wish I had done so years ago.

We just bought and move to his home in Edmond, OK on July 17th 2009 and American Home Shield was the warranty company that was listed on the contract when buying the home. About 10 days into living in this home we started having air conditioning problems. Not knowing or having any information about American Home Shield (AMS), we made contact with a company that came out to look at the unit, to find out that this company was not contracted with AMS, so we paid out of our pocket $351.00 and AMS sent out a company that was contracted with them to handle issues.

I will say that A1 heating and air conditioning did some work on this unit on 6/29/2009 and they were unavailable to come back so another company called Cool-Heat made the service call. They reported back to AMS the findings and the next thing was A1 came out to the house to fix the issues. They replaced the A-coil of the unit because of an obstruction of some sort. The A-coil was fixed after 12 days of living without an air conditioning. After the A-coil was replaced on a Monday, on Friday we noticed water in the formal dining room with water coming up from the cracks in the wood.

A1 was called on this Friday, Saturday, Sunday and Monday with no answers or response back from the owner. Mike the owner of A1 did call me back at around 11:00am on Monday morning and I explained the whole issue with him and he stated that he needs a work order from AMS and I told him different, because this is warranty work from the A-coil he just put in on Monday. He stated it would be a few days before he could get some out to the home and advised me to turn off the unit.

Two days later a service man name Chris came to the home and spent 45 mins looking at the unit and talking on the phone and left and stated someone would be in contact with me over the issue. It was 48 hours after that when I made contact with AMS to find out what was going on and when I could expect someone here to fix the unit, because its now been 3 more days with air. A1 showed up and replaced the A-coil once again and 4 days later it was once again leaking water.

I once again placed a phone call to AMS to get another company out here to fix the air conditioning and AMS stated they could not do that because A1 was the one that put the A-coil in and they needed to be the ones to fix it. On the same day I received a phone call at 4:52 hrs from Cool-Heat and stated they would be out tomorrow to look at the unit.

A service man from Cool-Heat showed up at 3:30hrs and looked at the unit and took some pictures. He stated that someone would be back in contact with me over the issue. It was also noted that we did not have any air for 24 hours prior to Cool-Heat and he replaced a fuse on the outside unit and it started running once again. The service man from Cool-Heat left and about 2 hours had past and the unit was blowing hot air inside the home, I attempt to make phone calls, with any response.

I have talked to AMS three times today and nothing but the run around of when, what, who is going to fix my air conditioning unit. We have live in this home for right at 5 weeks and a total of 17-18 days without air conditioning. I was told just a little bit ago from AMS that someone would be getting back to my sometime tomorrow. I know that this unit will not be fixed prior to the weekend, so that is going to be right at 20 days with out air conditioning.

We pay money to AMS and I would expect for this company to up-hold the rights of the customer and nobody should be expected to be pushed around this much and to make a family suffer this much. I will be the first to say, that when I call AMS I'm not the most friendly person, but I want something done about this. I have talked to Scott the person with Cool-Heat and he know what needs to be done to make this unit run and AMS needs to let him do his job.

Called AHS to request service for my to report that the pan under my airconditon unit is retaining a good amount of water and I was thinking that there must some clogged somewhere. SO, AHS sent a technician from Barker's AC & heating. So, technician told me that the reason water is not draining properly is because there is a fault in the design of the plumbing side of the aircon going to the drain. He said that to fix that would cost me $500.

He said it will not be covered by AHS because there was a design fault. I told him that why would he said that it was a design fault when I lived in that same house for 13 years from the time it was built it was just now that it become clogged. My house was built by a reputable builder. How can he say that it was a design fault when it worked for 13 years.

Apparently, if the technician declare that there was a design fault in the intallation, then automatically, AHS will not cover any work. Well, that was a good excuse to refuse service. Telling you that it was a design fault will always be subjective. All a technician will say is it's a design fault then it's not covered even if it was the original design of the house.

What a lame excuse to refuse coverage. I did not know this is how they work. They told me that they can sent another technician for a second opinion but I have to pay for another service fee. If AHS is really serious about they service, then they should have sent another technician to corroborate the opinion of the first one without any additional fee from the customer.

American Home Shield is a rip off. I have been stupid enough to be with them for almost 6 years. My experiences have been a few. For starters, four years ago the compressor of my a/c unit broke in the middle of July. American Home Shield had me waitr 2 weeks to get a new one. Then they made me pay $500.00 to the techician in order to take the other compressor for disposal. I told them we could do that and just to leave it, but they refused to put the new one until I wrote the check. Last year my water heater broke. They sent a company who wrote me an estimate of $386.00 for extra charges on upgrades, since they said that these upgrades had to be made in order to put the new one. American Home Shield said that they have to go by what the techinician says, and I had to pay for the upgrades.

Last night the fan of my a/c broke. AHS put an emergency ticket at 6:00am. At 11:00am I called to see when they were coming and they knwew nothing about it. After they called the company they had chosen, they came back to tell me that their the secretary had not gotten the fax because the fax machine was out of paper. They put a call to a company called Barker A/C. They came and the technician looked at the a/c fan, but did absolutely nothing. He said that it had dust over it. Well, of course it had dust, what doesn't get dust in an attic? My husband gives maintenance to the a/c every winter. The technician over charged us for the visit, and he left without leaving an invoice, or saying what was wron with the fan. The company then called AHS and told them that the fan had burnt out because of lack of maintenance because of the dust it had. AHS said that they will not cover it, and got very sarcastic over the phone.

I believe that AHS is as bad of a company as the companies they use. The techincian that changed my compressor 4 years ago explained to us that AHS send their contractors to training, and that they especifically trains them on how to find whatever the problem is, and then turn it around and blame it on the customer, or on something that the contract does not cover. He told us that they do it on purpose so that they can back themselves up by saying that it;s due to lack of maintenance and then they do not need to cover it. I recommend not to wate a penny on this company. Trust me, I have been paying them for 6 long years and have had a lot of expenses besides the $55.00 servide fees.

I have been a member of American Home Shield plan since 2005. Since September 21, 2007, I have experienced an annual water leak problems from my air condition unit through ceiling in my two-story home. I have submitted several work orders through American Home Shield for repairs on this particular problem. They sent this one particular vendor to my home on four occasions to repair this problem and they failed.

When this particular Air Condition Company works on my problem, they tell me that it is repaired and it seems that it is until the summer months comes again and it begins to leak and I have to pay another service each time they visit my home. The leaks range from drops through my ceilng to now the entire ceiling have fell (4 feet by 4 feet hole) to the floor causing damage to my furniture and other pieces of property in my home.

I explained to American Home Shield that anyone living in my home could have gotten seriously injured or killed because of their shoddy service. I suggested to them to send an intermediary to assess quality of work that this particular vendor is providing to its customers representing their firm. They(KIM and the Supervisor I spoke with at 4 AM August 21, 2009)told me no and when I described the water damage and I requested to send them pictures of the extent of the water damage in my home they refused. They told me that American home Shield only covers the initial damage to the air condition unit and they are not responisble for the structural damage to my home caused by the failed attempts to control that water leak coming from my air condition unit in the ceiling of my home.

The damage occurred on August 21, 2009 at 4 AM in the morning. On August 25, 2009, today I had to nearly beg them to send a technician out to assess the damage and to repair the problem to my home, so that my homeowners insurance "USAA" could start making plans to repair the damage caused by the vendor AHS sent to my home to repair my air condition unit.

My insurance adjuster came to my home on Monday, August 24, 2009 the same time that American Home Shield told me that a technician would come to my home and they did not show up. I have assisted with trying to minimize the water leak problem by paying for additional parts (Float shut-off switch) that the air conditioning technician told me would fully resolve my water leak problem by automatically shutting off the air condition unit once the water in the drain pan gets to a certain level. I did this noble act July 30, 2008.

Now, I am stuck in a quagmire of repairing major damages caused by American Home Shield for poor judgment in selection the best qualified vendor to resolve my water leak problem caused by my air condition unit. I don't deserve this type of response to a situation clearly caused my mis-management and mal-assignment of quality Air Condition sub-contractors. I pay over $500 a year to protect my home from these unplanned and crazy circumstances along with a $60 service fee.

Now that everything has spun out of control they (AHS and the Vendor) wants me to pay for the entire bill to repair my home, while they sleaze their way out of being fair and honest by assuming some responsibility for damages they caused to my ceiling in my home.

We have paid this company thousands of dollars and when we went to make a claim, they denied it. First of all, the contractor they hired to respond did not respond either in a professional way nor was the response in the time they promise. After a week without my air conditioner, they finally showed up to examine and called the next day to say the compressor failed because of bad maintenance. This is an 19 year old air conditioning unit.

The Plumbing and Cooling Co. that came out, took pictures and collected his $95 service fee and returned over a week later because he did not have whatever equipmentit took to check the leak when he was here the first time. (Unacceptable).

Secondly, when I called several times during the week AHS assured me they would return calls, they never did. Their contractor came back out 8 days later with whatever he needed to check the leak and consequently the next day we got a call saying they where denying our repair.

This is the same old story with this company. They really need to be put out of business. Is there any existing Class Action Suit that I could take advantage of? I wonder why they don't come out when we ask to add extra coverage for our Air Conditioners and take pictures, review them and then tell us honestly that if it breaks, they would not be responsible and not take our additional $150. for those additional appliances.

I am so dissapointed and upset and I want to know what avenues are available to me to make sure others do not suffer the same loss in money that we have. This is truly a scam. It is a shame that people like this can prey on honest, hardworking Americans. If nothing else, could we please have the name AMERICAN removed from their name. Thank you for your time.

We received an American Home Shield warranty with our 2 year old home when we bougth it. We come home on Saturday afternoon and found that our AC was not cooling. We called AHS, Kimberly, and she said they could not get anyone out til next week. I explained that it was in the 90's and she said it was not an emergency unless it was 103 degrees or hotter.

Fine, we waited until Monday and called again. She said Polar Air would be out on Wednesday, first client of the day 8AM. Fine, we could take part of the day from work and go in a little late. On Tuesday, Polar Air called and said they would be there between 10AM and 2PM. We explained that we had an appointment at 8. He said AHS does not set their appts. I said they called your company while I was on hold.Between 10-2.

Fine,we had to take the whole day off of work. The tech showed up at 11AM and said it was the evaporator and he had to order the part through AHS and would call when it came in. Fine, still HOT, we wrote him a check and he was on his way. We get a call on Thursday from AHS and they said they approved the part, however Polar Air is requiring $375 to install it. I asked why that wasn't covered by our warranty, wasn't that a part of the repair??? They said we would have to take that up with Polar Air because that was their fee.

I have a warranty with American Home Shield for all of the appliances in my home. On August 10-2009 I called and placed a service order to my air conditioning unit. The repair person AHS sent was from Weatherspoon Cooling and Heating, NJ 908-689-8199 and came to hour house 8/14/2009. We paid with a check the $95.00 fee. We are still waiting today 8/20/09. I have called AHS every day for the past week because it has been over 90 degrees in NJ. They have been giving me the run around. I told them I was going to get another company and they told me they will not cover it even though we have purchased their warranty. Their Customer service was extremely rude and I was never able to speak to a supervisor, neither of the people I spoke with will give me their last names. I will not refer them or renew the service. This has been the worse agency I have ever dealt with. Their staff is inexpireince and have no clue how to treat their customers. They do not retun phone calls and could care less the customer situation.

AHS will not provide me with another service provider option re: compressor and coil for air-conditioner. I requested another company because Artic Circle Air gouges on prices for parts that aren't covered. I believe AHS prefers to have a better relationship with it's service providers than with home owners.

I informed them I want the unit repaired because there just simply isn't $400 available to me for what I believe is a very simple connection, and certainly not one which would cost anywhere near $400. I'm now being told I have but two options: #1 is to cash out; they've offered me $1,498 to replace this unit which cost to me is $3,300+; or #2 is to replace this unit and pay the $400, which I simply cannot pay.

Additionally, their customer service is rude, non-existent, not the least bit helpful or courteous. It took more than 3 calls to convince them it's the downstairs unit, not the upstairs unit this time, that has the problem. My upstairs unit appears to be working, but after repairing a leak and then what they claim was 6-9 pounds of freon -- how can that be?

i have ahs because i thought it would be a good investment in time of need - yeah right. AHS wouldnt cover the compressor because it was DIRTY! so in other words, he said it wasn't working because it was my fault it was dirty! excuse me, i am not an AC tech. i know nothing about A/C except that it should keep my home cool.

Another licensed plumber did the work the same day for under $100, tank and all!

Word to the wise...ask specifically if the work to be done is covered, you may have a chance to avoid getting suckered!!

I have been an AHS Warranty customer for years, and while I worked as a realtor I also recommended this company to all of my clients. I had both a gas leak and a hot water leak in the slab of my home. I called AHS and reported the problem and they promptly scheduled one of their "preferred providers" to repair the leaks. These "preferred providers" were more than inept, they were crooks. After spending hours at my house and not fixing anything they gave me a bill for $525.00 and told me they'd come back out the next day to finish the work.

The following morning I called AHS and they asked me to fax in the bill. it was determined that what the plumbing company submitted to AHS and to me was different. AHS NEVER called me back, but within an hour the plumbing company called me and offered to return my check, which they did that same day. Meantime I still have no hot water or gas at my house, so I called a friend and got the recommendation for a plumber. They were out the same day and had my hot water repaired and new gas line laid all in the same day, and the charge was 1/3 less than the AHS Preferred Provider had estimated. Now here's the rub. Guess what - since AHS didn't recommend the plumber they aren't going to cover the repairs. Nice huh?

My Air conditioner went out in May of 2009. I called AHS to have it repaired and they sent a contractor to look at the unit. I informed the contractor the the unit was not cooling the house and that water was leaking from the inside unit. the contractor informed me that the outside unit had to be replaced. When the contractor informed AHS of the situation they told me that I would have to pay a $60.00 service fee plus $550 in uncovered cost. I payed the $610 to get the repairs.

Two months later the I had the same problem with the Air conditioner and the leaking water. I contacted AHS and they sent a different contractor out to inspect the problem which cost me another $60.00. The new contractor told me that the problem was not fixed the first time and they could not do anything because they did not do the first repairs. The original contractor came out two days later to inspect the problem and told me it was the coils that needed to be replaced and that it would cost me $405 to fix the problems. I payed the $405 and had it repaired.

Two weeks later the same problem occurred. After contacting AHS I was told that they could not find a contractor to came out to fix the problem but they will continue to locate someone. All of this was happening when the temperature inside the house was 95 degrees. Now the ceiling has began to fall apart because of the continued water leading from the inside unit. AHS has told me that the damage to the ceiling is something that they will not be responsible for.

I had been a happy customer of AHS for 8 years, dutifully paying the premium every year. In the first year, they replaced the previous home owner's expired hot water heater. They told me it was totally covered and I only had to miss an hour or two of work. Now,7 years later, the same GE (!) water heater has a leak and the first guy they came out to inspect DID ABSOLUTELY NOTHING! He just said I needed a new one without touching it or even fiddling around with it. The name of that useless subcontractor is Yankee's Plumbing of LA. Don't use them. Later that day AHS calls me and tells me, without referring to any state of Calif or LA city codes, that now my water heater--new install--isn't covered but it would cost me $1,100 to get a new one. Can you believe that? A total rip-off. The whole point of using AHS is to deal with extended warranty problems, but it's like a crap shoot that they just don't want to pay. You get the feeling calling customer support in Georgia they have no idea what they are talking about and are just reading off a script.

My inlaws bought our house and we rented from them. The seller had purchased a policy with American Home Shield and as we didn't know the condition of the furnace or other appliances, we kept paying the $24 a month automatic withdrawal from a checking account.

A while later, I had to change bank accounts and called them to change my bank information. It took me a while to get through to a person and when I got one, she said I had to send in a copy of my SS card, my driver's license and a voided check. None of that was needed when I set it up, I only had to give them my bank information. I refused to give them the copies and asked for a form to change the bank information. She refused saying I had to send in my license becuase it was a picture ID. I reminded her that since I hadn't sent it in before, they had nothing to compare it to and didn't know what I looked like anyway.

I canceled the policy.

Two years later, the $600 GE refrigerator, which turned out to list for $499 at most stores, won't freeze or cool. The service man said the bill would be at least $250 to fix it.

I'm disappointed in American Home Shield for deceiving me about the cost of the thing and for requiring more ID to change bank info than for setting it up in the first place.

My home was listed for sale, bought into the whole idea that putting on a Home Warranty would add value to the sale of my home. We had a issue with one of our central ac systems in our condo, we made the call on June 23rd, 2009. we were told someone would call us back, within 24 hours, 48 hours we were still waiting for a call back..Called back, they said someone will call back in 24 hours, we did not receive a call for another 120 hours,

When I finally got a call back was told by the ac company, they just got the call, AHS never called it in. Did find out that they did call it in. but the company who they called it into, had personnel issues, and the entire staff quit, they did make an appt. to send someone over but they never showed up, so we made another appt. they showed up 5 days later, they repaired something, they said it was working, did not know how they tested it, because they never turned on the ac system, but left a drain opened, the entire unit over flowed onto my exotic wood floors, the floors buckled up, called AHS, they told me they had no responsibility, they then called the company back in, I was then told, the motor needed to be replaced, they took out the motor, received phone call, from ac company, they could not find the motor, they brought it to another company, still could not find the part so they were to replace the entire unit, AHS was not happy with their findings, they said they were bringing in another company for a second opinion, they sent over a Company by the name of Jaymes Repairs, a company that is a jack of all trades and master of none. Their findings were that the reason the ac was not working was because there was no motor. Well yes Jayme there was no motor because the first ac company took it out, it did not take a rocket scientist to find that out. Got no call back from AHS their response was that they thought i got fed up and fixed it myself.

They called back first ac company to put back the old motor, so the second ac company can see which type of motor it needs. In the mean time, my house was went under contract, the buyers were in the house, the ac repair person, told my buyers that the ac systems were antiquated, being the building was built in 1990, and the cost to repair each unit was $10,000, there were three units, and told them to be prepared to replace them very soon, then proceeded to tell them how this particular sysgem which is eco friendly, was not efficient, and the heating and ac bills will be hundreds of dollars per month,( my bills average $79.00 per month..) The buyers walked away from the sale based upon the ac persons comments. Called AHS they said they can not control what other companies say, even thought they have contractual agreements with their vendors. Another week goes by still no word from AHS and the ac company, I then called the sale rep, who told me never to go through customer service, i should of called him directly, or his assistant. Put his assistant on the phone and she had no follow through what so ever actually her name is Sonya, she was quite rude from day one.

By the way I am a realtor and they were looking to do business with them, I gave them 8 deals in 1 month. Meanwhile I informed Sonya, that on JUne 17th my significant other was diagnosed with Prostate Cancer, he had his surgery on June 17th, he was recuperating at home, and the ac in the bedroom was important..On August 1st my significant other was rushed to the hospital, he had a brain bleed (hemmorage) was in ICU for 4 days, I called Sonya back again, told her the situation and can you see what is going on, since I had not heard from anyone. She informed me she really did not care about the situation and that we had other rooms in the house, for what she cared he can sleep on the couch or on the floor, since the other areas of the house were ac'd (the other areas of the house is a LR/DR combined, Den, Kitchen, Hallway.

She called me back the ac was being installed on Friday,7th of August, I called first thing on August 10th, to Jaymes, they informed me that the motor was still not in and is back ordered and won't be in for another 6 weeks. I called back to Sonya, and informed her of this situation, I told her it was unacceptable, she informed me she would call, but once again told me I don't care how sick he is, you have other places for him to sit, actually the floor would be good for his back, I then asked to speak to her supervisor because at that point I was really angry, she told me she was the supervisor, and if I didn't keep my mouth shut she would cancel the policy, and I could pay for the repairs on my own. She hung up on me, I called back asked for her supervisor, the supervisor informed me she would check into it. Received a phone call back they informed me that they heard from Jaymes and the woman who answered their phone was mistaken and the motor came in on Friday, she just did not know about it. They informed me that they would be there by 5PM, at 9:37 PM got a phone call from Jaymes Pool Service, (did I tell you Jaymes was a pool cleaning company, that is the people who was repairing my ac system and also told my buyers the cost to repair the units)

They informed me that they will be at my home between the hours of 11PM up until 1 AM. I informed them, that #1 It is a luxury high rise, and that the bylaws do not allow fro repairs after 6PM, I also told him that my Significant Other just came out of ICU and was in bed. He asked me whether he should get out the violins, he said either you get it fixed now, or he will put it as a non priority, and could not guarantee when he would be back, it could be over 6-8 weeks. He also called me a faggot and cursed me out. I hung up on him. The next morning, I called the supervisor from AHS, she looked into it, apologized, but could not give me an exact date. I informed her, that I was heading to the vet, because on that day my dog of 14 years had cancer and was going to be put down..She said she would call with a time they were going to come to do installation. She did call back with a installation for Thursday @ 5PM. On Thursday, August 13th, my Significant Other received a phone call from the Supervisor as well as Sonya, they were on the phone together, they informed us, that the were going to do this repair, but as of August 13th, they have cancelled our policy, because of conflict of interest, they also said that hey were instructed by their legal department to cancel the policy as well. We asked for it in writing and the reason why the cancellation, they informed us they will.

DEALING WITH AHS HAS BEEN A NIGHTMARE AND A COMPANY THAT IS TRULY A SCAM.JUST LOOK AT THE NUMBER OF COMPLAINTS THEY HAVE ON THE BETTER BUSINESS BUREAU AS WELL AS YOUR SITE.

SO CONSUMER BEWARE THIS IS A COMPANY NOT TO DO BUSINESS WITH.

Once I called AHS in mid-July they told me my name was taken off the subscribers list and I would be reimbursed for the full amount paid.

This month (August) my Wells Fargo bill listed another charge for AHS, meanwhile, AHS sent me a letter July 21 saying that my "contract" entitled them to charge me one month's payment for "prorated charges and administrative" fees. But I had never gotten or signed contract,and was told earlier in the month that I would be repaid in full.

I purchased a one year home warranty from American Home Shield on 7-2-08. In May of 2009 I contacted the company to request a repair of my AC unit. It was leaking water under my house causing puddles in the crawlspace, and blowing water on the floor joists and insulation, and the "squirrel cage" fan in the unit was sucking up the water and vibrating the house. Also, the AC unit could not cool the upstairs properly. They sent at least five or six companies out to my house to fix the problem after at least that many complaints from me over the last three months, and the problems are still not fixed. I've spoken with customer service managers several times, and representatives from the company many times. I'm still waiting on someone to fix or replace my unit.

AHS refused to haul away replacement appliances stating that it is not covered in the warranty. Seriously? How much sense does it make that I would want to keep my old range/oven? OK. So its not covered. Now what?

I have spoken to AHS 3 times the past week about this. Their answer was to have my garbage man pick it up! Like my garbage man is going to park his garbage truck, come inside my 2-story house, pick up my range/oven, carry it down stairs and put it in his garbage truck. Insane!

I have asked and asked how can I get my old range/oven hauled off? AHS has no suggestions. So, I call the installer. Their response? We can only do what the AHS work order says or we get in trouble with them (AHS). I have offered to pay any reasonable sum to AHS and the installer. Nope, AHS refuses to help in any way saying 'they're not setup to charge extra for anything'. The installer refuses to help for fear of retribution from AHS.

The installer even said 'this is wierd' when I asked if he usually hauls off old appliances that he replaces. He paused for fear of saying the wrong thing then went back to 'we can only do what AHS tell us'. I repeated the question and he said 'well, yeah, we usually take the old stuff with us, but we can only do (you know the rest by now!).

Requsted repair of air conditioner from American Home Shield (AHS). AHS sent a heat and air contractor to service air conditioner system because air flow was poor to a portion of the home. The contractor adjusted dampers and indicated the duct work was not appropriate for the home. I called another heat and air specialist to evaluate the ductwork and was informed the ductwork was appropriate however the damper wiring had been disconnected. I later realized zone 3 of the home had no air conditioning, which was not a problem area previous to the service visit.

Contacted American Home Shield who informed me it was not their issue, I had to deal directly with the contractor they sent. The heat and air contractor will not return calls. American Home Sheild indicated they do not cover ductwork, however, according to the second contractor I hired, there is nothing wrong with the ductwork...not until AHS contractor "adjusted" the dampers and "unwired the zones".

American Home Shield will not accept any responsibility for the problem caused by the contractor they sent. However, during the so called repair, a representative from American Home Shield called my home to inform me the repair was not covered by the warrenty and would send the "best duct person" to my home to give me an estimate for repair of my ductwork. This call from American Home Shield made me very weiry of the home warrenty company.

American Home Sheild promotes a service that will replace or repair major appliances in the home, this would be great if that is what one, in reality received. I have had nothing but a complete run around, from non licensed contractors being sent to my home to diagnose a burned out comprtessor on a 35 year old side by side, to now having to ask for second opnion, first guy said due to lack of maintenance, nothing last for ever, did I tell you this is 35 years old! 2nd guy did nothing, now needs to send someone that is UP to speed on compressor problems, they knew this was problem before ever coming to house, why did they not send someone competent in first place. I have been a week without any way to preserve food in a house with 4 people,middle of August in SO CAlif, not a good situation to say the least.

I have given AHS till end of business Monday 8/10/09 to give me a repsonce I can live with. Either repair,doubtful they can find part after 35 yrs, or replace with same, side by side, or cash in lieu, I buy myself. I have had, in the time I have had this policy, many more horror stories like above, heater going out in winter, dragged on for 2 weeks, hot water heater gone, contracter lied about what new codes were, it goes on and on. IS there a CLass Action or some other type of group I can join against AHS.

The company's invoice did not indicate this diagnosis and this particular company the Comfort Doctor did not verbally express this to me. AHS said I could have a second opinion, however if the second company gave the same diagnosis they would bill me an additional $60. The Comfort Doctor does not answer or return the calls I have made to them. If truly the damanged duct work was caused by pests,even though there is no evidence of pests in my attic, there is nothing in the contract that says they will not cover something that is damaged by a pest. Unless they are classifying this as unusual wear and tear. It appears that they do not want to cover any problem that may cost more than a specific dollar amount. Years back this same warranty company repaired my duct work when a similar problem occured.

letter I sent to IA to the complaints dept. No response, I have sent two emails. This week I have called 5 times speaking to a different person every time. this expalians my problem. I have the temperature going up again, which means their last flush and new freon didn't solve the problem. Active appliance says I need to repair my seals in the unit and that they have told the suthorizaston deptartment

I am upset and extremely frustrated with American Home Shield. I have been trying to get my side-by-side refrigerator repaired for months. Once again, the temperature in my freezer is +20 degrees. I am tired of throwing out good foot because it has defrosted. I currently cannot store any meat and my freezer and ice cream has the consistency of a milk shake. I have had 8 service calls since November. At this point, my refrigerator is still not working. I need a new refrigerator.

The following are the sequence of events: Nov 2008 Shapiro Appliance Service first came for a repair. He needed a part and had to come back. Dec 2008 Shapiro came back and supposedly fixed the freezer. The refrigerator stayed cold for a while but then it started warming up. Ice cream was once again the consistency of a milk shake.

April 13, 2009 Shapiro Appliance Service came out again. The technician said there was nothing wrong and the temperature was fine. I told him about the ice cream being soupy and the technician said, ice cream and yogurt is supposed to be soft.

May 13, 2009 I called again because everything was soft and runny in the freezer. I looked at the receipt and it was exactly 30 days from the previous service call. AHS said I would have to pay another service call because it was not entered until the 14th. Are you kidding me! You finally decided to send me a coupon for the service call.

May 14, 2009 This time All Valley Appliances came out because Shapiro was too busy. All Valley said the wrong Freon was put in the freezer. Many companies put the wrong Freon in because it is cheaper than the correct Freon. They told me the wrong Freon will hold the temperature temporarily but eventually it will warm up again. I notified AHS. You told me that I needed to get Shapiro back out because he did the original work. May 18, 2009 Shapiro came out and said, He did not use the wrong Freon and there is not way to tell what type of Freon is used He said I needed a part. By the end of his service call he said, no one uses the correct Freon it is too expensive. I do not know what to believe. All I know is my refrigerator does not work.

June 2, 2009 Shapiro came out again. He flushed out the Freon and added Freon again. He said if this doesn't work he needs pull out the freezer and work in the back. At this time, I decided to put a thermometer in the freezer to check the temperature. I wanted to make sure the temperature stayed around zero so I could call before 30 days. I have paid far too many service fees to fix my refrigerator. Two weeks later, I saw the temperature rise again.

June 23, 2009 Shapiro came out to my house. The same technician walked into my house, looked at my refrigerator, and then said, I need to get authorization from AHS to pull out your refrigerator. I said why did you bother coming; you told me at your last visit and over the phone that you would need to pull out the refrigerator? I spoke to AHS and they said I had to hire someone to move it. I paid someone $50 to pull it out; it took him 2 minutes. My refrigerator has now been sitting in the middle of my kitchen since June 24, 2009 waiting for someone to come and repair it.

June 25, 2009 [AHS] sent out Universal Appliance Service for Second opinion. July 1, 2009 [AHS] sent out Active Appliances for a third opinion. They both said that there is something wrong with the refrigerator: a leak in the system, pressure is too high. Neither one knew exactly what to do.

I am very frustrated with this experience. 4 different service companies and 8 service calls have not been able to fix my refrigerator. I continuously take off from work to wait for service technicians who give me 4 or 5 hour windows. This is inexcusable. I pay AHS to protect me from these types of loses. My refrigerator by [their] written request was pulled out of the cabinet since it is a counter width unit and has been sitting in the middle of my kitchen for 6 weeks.

The week before 07/10, we had a plumber come out and fix an unrelated issue. When doing the camera work to confirm, they found a crack in a pipe under our slab in our master bathroom. On 07/10/2009, I called AHS, learning that they will pay out $1,000 of the work. They sent Right-Away Services out on 07/13 to survey the problem.

After 2 more phone calls to AHS, they approved camera work, by a new company (Contractor Connection - no problems with them, their techs were great) to come and camera the property. We specifically told AHS that the problem was at a pipe junction that required a camera from a roof vent.

Again I had to put calls into AHS to resolve the issue. We finally got the camera approved, again, and the next CC tech came out today, 08/05.

After now talking to AHS, they will approve another camera, thru the roof, but, our warranty suddenly doesn't cover the roof access. The first company can come out to do the new roof-camera, at my expense ($375) to try and again diagnose the issue.

Assuming I have them do the work, I will now be out $435, with no guarantee that AHS won't find an additional validation or loophole to charge me with. I hate to let them off the hook, but at this point the potential $565 ($1000 max payout) we could save ($1000 - 435 paid to date) is not worth the possibility of being out $565 and having to still pay for the work ourselves (since there is no guarantee they'll pay out on the work needed).

I am glad that this warranty was paid by the bank during closing, and not us. We will not be renewing with this company.

I read the complaints on your site. I have the same complaints. Nothing I've called to have repaired has been fixed, except a clogged drain. The technicians they send don't show up on time, they don't spend any time looking at anything. They literally just say whatever it wrong is not covered. I had a garage door problem, not covered, not fixed, the person at the company literally yelled at me. I had to hire another company to come and fix the garage door.

My AC is broken now, the guy came over 2 hours late, took a quick look, said it was my fault, said it wasn't covered. I get to wait till he gets to the office tomorrow for him to call AHS, then they will request another technician, so I get to take another day off work, have no AC. No one they've sent has come on time. No one except the plumber fixed anything. There should be a class action lawsuit against this company.

The letter didnt come by June 20th so rather than be late, I sent 4 checks to the Memphis add to cover July. Come time for Aug, still no letter but got a call that the 4 checks were being returned because they were dated 2005.

I am still anxious to see the checks as I dont believe they were dated in 2005 but as of today, Aug 4, 09, I cant call them and talk to anyone, I cant get to anyone and request the checks be returned etc. The checks I sent for Aug were all 4 returned, marked "return to sender". In the mail the end of july I recieved bills informing me I broke the contract and I was to pay the remaining balance "in Full" immeadiately.

again, we tried calling, only to be put on hold. Never can speak to anyone

I signed NO CONTRACT and I REFUSE to pay them any more. I am requesting my June payment be put back on my credit card, my checks returned as they said and I hope, for AHS that I dont have anything on my credit rating. The best way to handle a scam is file a law suit which I may do if I dont hear pretty quick.

On June 11, 2009, American Home Shield sent an airconditioner repairman to check my unit which had stopped cooling. The AC repairman was with a company which I had not ever heard of before, there was no company name on the service truck, and the company name is not in the local phone book. He checked the system including the coils on the inside of the house and determined that the compressor was bad. On June 15 two men arrived with the compressor. Again, no company name was on the well worn company trucks. These two men also checked the system including the coils on the inside of the house. After 5 hours and a trip to get some "caulk grease" which they sprayed on the components inside the house, they were getting ready to leave. I asked for a paper to document that they had replaced the compressor and this was written on plain paper without a company name and signed by one of the workers.

By June 19 the unit was running continuously and the temperature inside my house was 88 degrees. I then made MANY calls to AHS and spent much time on hold "waiting for the next available representative". Finally, on June 22 I called my regular AC repairman and he found damage to the coils inside my house. AHS said they would replace the coils and would send their own repairman to do the work. AHS would not give me an estimate as to a date that the work would be completed and I was starting into the 3rd week without AC and temperatures still in the high 90's and low 100's. Also, I had become very leery of AHS and especially of the service people that they provide so I opted to cash out the claim and pay for a new AC unit myself. I feel that if I had not done this I would probably still be sitting here in the heat attempting to get the problem solved through AHS.

I DO NOT recommend American Home Shield and I will not be renewing my coverage with them. I prefer to save the $500 yearly premium and then, when problems occur, call service companies that I know to be competent and courteous.

My electric range went out of order third time in last two years.

Week later, when we followed up with American Home Shield, we were told part is not available yet. I asked for Supervisor and was told someone will call you. It is already one more week ( 3 weeks in total ) I am still waiting " Supervisor" call with explanation. Today Aug04'2009, I called again and asked for Manager and was told no one is here yet.

They called a local AC service provider and they came out on the 15th. The service provider spent maybe 15 minutes looking at the system and made the assumption it was low on freon and charged the unit, etc..I paid the usual 60 dollar service fee, and we had AC for about 30 day's. On July the 15th, the AC went out again, and I called AHS. I placed another service call, and we repeated the same process.

They called the same vendor to fix the problem,etc.. only this tme the service repair guy did not show up for three days. When they did show up they told me the unit was leaking Freon and that the values on the system would need to be repaired, however they did not have the right equipment to fix the problem and would have to put in a work order to have someone else come back out. This was on a Sat. I finally recieved a call from the Service provider on Tuesday, and they told me that they could not come out until Thursday that week.

I waited on Thursday until 6 PM, when they finally showed up, etc..it took them 15 minutes to fix the problem supposedly..they did not ask for a service fee at that time. Two weeks later the system broke again, only when I went to place another service request, AHS told me they could not place the request because I had not paid the 60 dollar service fee. After speaking with one of their many incompetant staff, I finally realized I was not going to get anywhere with this problem, and stupidly paid another 60 dollar service fee.

However, I did request that I have another vendor do the work this time and was told that this was the only AC repair company available in my area..I live in Atlanta, and thier telling me this is the only AC repair company that can correct my AC problem.. I pay a great deal of money every year to AHS. When I first started working with them it was great, it was cheap, and the companies they sent out to repair my problems were good. Now the service stinks, you cannot speak with anyone at AHS that has a 5th grade education, and their prices and rules are ridiculus. After this year, I am looking for a new home warranty company..

On Tuesday July 28, upon arrival at home, I noticed that the house was really hot. I checked the air conditions thermostat to see a reading of 98 degrees. I immediately called American Home Shield to get an air condition person out here as soon as possible. The first customer service rep, Andrea, provided me with the name and number of US Heating and Air Conditioning. The representative for them informed me that the earliest they could get a tech out would be Friday.

The second customer services of AHS, Coco, provided me with the number to Air Doctor but the number only had an answering machine to take their calls. I left a message but and waited for a response. While waiting I called back to AHS and received very bad treatment by the next customer service person. Because of the condition of the house getting hotter, I felt the need to call and seek another company. But this customer service person would not provide any assistance. I requested to speak with a supervisor and was refused.

The following morning I called back to Air Doctor and made an appointment for a tech to come out between the hours of 2 and 4 p.m. on Wednesday. Mr. McCloud had contacted AHS that same morning and the customer service person called Air Doctor and informed him that they were scheduled to come out that day. Mr. McCloud was under the impression that AHS made the appointment but I made it.

At 2 p.m. I began to inquire if someone was going to actually come out or not. The receptionist at Air Doctor stated I was next to get service. I called again at 3, 3:30 and gain at 4 when I got the answering machine. I was not aware that Mr. McCloud was also in communication but through AHS by having a customer service person their call Air Doctor at 3:30 where he was informed that as soon as the tech finishes with the job he Is on he will be to my resident. Mr. McCloud continued to communicate with AHS trying to get them to get in contact with the tech to expedite the order so we would not have to spend two nights in a house over 97 degrees.

At round 4:45 the technician showed up. He arrived, walked over to the outside unit and without touching it stated with stuff or some sort of tobacco in his lip, the compressor is out. I asked if it could be fixed. The tech blasted me by saying you think I carry this type of equipment around with me? It will take at least two to three weeks before we will have it. The tech stated that Air Doctor was the one who installed the unit and that the previous customer was having problems with it. He began to write up the service receipt and then stated that will be $75.

My thought was for what. He never took the unit apart, looked inside or nothing really. If he can provide a diagnosis without touching a unit he is in the wrong profession. I refused to pay the service fee and gave him a few choice words as I sent him on his way.

I then went to the phone book to find a reputable company that was concerned about the customer and spoke with Pat with Air National. They immediately dispatched two techs out who took the unit apart and gave it a good diagnosis. They stated that they could do a temporary repair but in the next couple of months or more it will go out. This was not new information to us because (as you will see with the attached document) Joe Cool was dispatched out by AHS last year who told us the same thing when they replaced the compressor on 09-02-08.

In the mean time, Mr. McCloud is on the phone with AHS customer service attempting to get a diagnosis from the Air Doctor tech who ignored the emergency calls placed to him by three customer service persons and two by Mr. McCloud to contact AHS ASAP. One of the customer service reps did offer to compensate us with a room for a night at $60 per night rate but we would have to send in the receipt to get reimbursed. Another customer service person stated that if we went outside of our contract and used a outside vendor for the services, we would be liable for all expenses.

By this time, the conclusion was pretty clear, that we needed to get air by any means necessary. So Air National installed a complete unit that evening. Their service techs did not leave our resident till 2:15. They returned the next evening and spent another three hours completing the task and insuring that it was operating properly.

On Thursday I contacted AHS and inquired about the service from Air Doctor and was told that we needed to contact the vendor and to handle any complaints. After speaking with Air Doctor and to have them state that they are standing behind their employee and attempted to justify the reason why the diagnosis was not called in the prior evening, Mr. McCloud called again to AHS. The customer service person stated that the information was received and being processed as we where speaking. Mr. McCloud requested to speak with a supervisor and was refused. The customer service person stated that because my name was not on the account I could not speak with anyone higher. After being told that Ms. Gabaldon would have to authorize his name being added to the policy and being put on hold, miraculously the CS person stated "your name has been added to the policy".

By this time we were done with AHS and informed the CS person that we would be canceling our service. She stated that she would be informing the cancelation department and that within 48 hrs someone would be contacting us. Mr. McCloud called you on Monday after getting no response.

I did not authorize a renewal of my account and somehow they had information about my loan and stated that Wells fargo Home lender had called me on May 12, 2009 that I have authorized for them to renew my account. I did not renew this contract for another year

I've had an American Home Shield warrenty for several years and have only needed to call them for four claims. Each experience was worse than the last.

American Home Shield has terrible communication with customers and contractors to the extent that each interaction is frustrating. AHS is unresponsive to phone calls with customer service agents repeatedly making promises they don't keep. Important information is not communicated.

I have lost many days of work waiting for contractors to show up, and when they do they don't have the proper equipment, such as a ladder, causing additional visits. AHS does not whether the claim is handled to completion, nor do they have any sense of customer service. Calls and complaints are ignored.

I believe it was 5/27/09 is when I called AHS to file a claim that my A/C unit was not working. They sent out a company the next day to look and I was unavailable to be there so had a friend meet with that company and give them my $60.00 cash for the deductible. Both AHS and their contractor had my work number but noone had called me all day to let me know what was going on. I had originally thought that my A/C unit just had to be filled with freon so had thought the problem was fixed by the time I would get off work. I had gotten home that evening and found out that the contractor had stated that my compressor had gone out due to the coils being 80% clogged and they could order a new part but they cannot do any work until I get the unit cleaned. He did mark off my paperwork that the deductible was paid.

I called the contractor back the next morning to see about scheduling a cleaning and to see about ordering the compressor and I had left several messages that day with no return calls. That afternoon I got frustrated and called AHS back and tried to find out what is going on and make them aware of the company they sent out to my home and how they have not responded to me. The service representative at AHS then told me that they did call me to advise me that there is no coverage because this is a maintenance issue so if this contractor is not returning my calls then I am free to use whoever I want. I asked them what numbers they were using because I received no calls from them and it seems they still had my old home phone number that I have not used in like 5 years. I advised her I have given them my new number and also put that on the claim when I filed it with them and I know they have my work number because the contractor called me to schedule the initial appointment.

We recently purchased a house and American Home Shield(AHS) warranty was sold to us in escrow. Needless to say we are having problems with them and plan to take legal action.

We purchased a home in 2004 where seller provided a home warranty with American Home Shield. We decided to renew after one year thinking it would be a good idea and continued the coverage through to 2009 paying over $500 per year for 4 years. In July of 2009 our built in oven stopped working. We called Am. Home Shield and they sent out a sevice man to whom we paid $60.00. We were told that parts were not available so we were allowed to get a "replacement" oven.

Am. Home Shield recommended a GE oven valued at $580.00 stating that was all they would offer to us, (which upon delivery and their serviceman trying to install it DID NOT FIT my space). They then charged me a restocking fee of just under $200 to return the GE oven they recommended.

So now after being into this almost $300 dollars I will end up with a net replacement value of about $280.00 for a wall oven. Wall ovens actually cost at least $800 and up. Had we not wasted our money with American Home Shield we could have purchased a state of the art oven and still been ahead. AMerican Home Shield say they offer replacement of appliances, but in my case they just sent the least expensive unit they could find.

As a result of American Home Shield misrepresenting thier coverage we spent over $2000 in premiums with them and ended up getting $280. to replace a wall oven. We now are purchasing a new unit which will run about $1,400. Looks to me we are out about $3,400, the premium dollars we wasted plus the cost of a new unit that will fit our space. I would like to sue them, however, they know that most people will not sue over small amounts of money because it is economically impractical. I am filing this complaint hoping other consumers will not do business with this company

On Tuesday I reported that my garbage disposal was not functioning. I was told that a contractor would arrive on that following Friday. On Friday the technician arrived, failed to introduce himself and proceeded to my kitchen. I sat patiently in the adjoining living room and approx. 5 minutes later (after alot of clattering and clanging around) , he called me to the kitchen, shone a flashlight into the disposal and asked me if I knew what the green piece of plastic was. The piece of plastic was 2 cm in length and lime green and was sitting freely in the disposal. He left for a brief time and when he came back into the house, he told me that AHS had denied the claim based on the assumption the plastic caused the motor to burn out.

When I asked for his name and name of his company he jerked his clipboard away. He gave me the option of not paying the 60.00 service fee, but if I wanted the information , I would have to pay the 60.00. I paid him the fee, and wrote a rebuttal on the paper--a copy for me and one for him. I reported this to AHS, and after holding for 20 minutes, was told that I could receive a second opinion. I am currently waiting for a second opinion. After the technician left, I went back to the sink with a digital camera and flashlight to take a picture of the evidence and it was no longer there. I should have never let this tech out of my sight. I believe AHS and this technician are fraudulent, and I intend to follow through on this.

First, I have had AHS for 15 years and it DOES work IF you are intelligent and manage them properly. I don't doubt any of the stories listed here at all, in fact I use to experience this myself with them. Be forceful, demanding and don't let them push you to a "non covered" situation.

Currently, they owe me a very large refund for what one of their "robots" called non covered work. They said it was an inproper installation. The joke is that AHS is the one who inproperly installed the work and caused a fire ! But AHS destroys their internal records so, they could not idetify the previous repair. I had my proof, submitted it and was told I'd be reimbursed promptly. 3 months later, numerous phone calls, excuses, more stupid phone people and -0- has been sent to me.

A friend told me her a/c guy told her he has not been paid by AHS for 4 months and won't do work. I asked AHS if they had financial problems and they deny and said it is a contractor that apparently is mad about something ( yeh, he has not been paid either! ). Told them his story matches mine and all I know is 3 months later, many promises and lies and no money.

So beware, the warranty does work, but its not easy to use. PS- my neighbor got cancelled from AHS for "over usage", so don't think you can get a lot repaired on their nickel-- they watch their own money closely and will cancel you if things go in the wrong direction for their company. Too bad they don't care as much for their customers concerns.

The seller purchased AHS to protect the us, especially the heat pump (a/c unit). The condenser went out & we called the AHS thinking that their slogan "your comfort" would be honored. Not only did they not return calls, they requested a 2nd opinion & then the request went to a review board. The temperature inside our house was in excess of 95.6 degrees with the outside temperature @ 110 degrees. AHS finally decided to ship a condenser from Georgia to Arizona with a destination time unknown.

We went without air conditioning for 5 days before we had to make other arrangements to get some relief. Not one single time did a representative from AHS call to advise us of times, dates or decisions. I will not recommend this company to anyone thinking this is a safety net. AHS has been frustrating to work with and has no intention of compensating their customers in any way.

We are in the 60+ age group and were not treated with any respect for the live conditions we were forced to endure. A 2-3 week timeframe is unacceptable. After going for 5 days without any relief or resolution from AHS we were forced to purchase a new heatpump unit at the cost of $6,000.

I was told my home came with a warranty that would cover any issues. My AC was a specific concern since it was very old. They said they especially covered it, they would maintain it and if it died they'd replace it at full cost minus my co-pay.

The AC died and they said they wouldn't replace it because that type of AC wasn't covered. They said to renew my policy and the new policy would cover that AC/Heater Unit. I renewed my policy and they said #1 it was pre-existing so of course they wouldn't fix it, even though they pressured me to buy a new policy so they could repair it. #2 They said it was electrical not AC. #4 Electrical people they sent out came and said it's AC, not electrical. I have had no heat or ac since last fall.

My warranty covers improper installation. We discovered that the gas piping for the house was incorrectly done in copper and is not safe. AHS sent plumbers out, the plumber said that the pipe was dangerous but AHS would not repair it because it was the whole house and would cost too much.

One way after another they have ripped me off.

Do not buy AHS warranty. Their advertising is misleading you to think that you will be covered, when in fact when something does break down they often find a way to deny the repairs.

There are thousands and thousands complaints about them on the web. I signed a conract with them 2 months ago and now I regret about it. Do not repeat my mistake.

When my Air Conditioning unit started leaking and flooding my neighbour downstairs I called AHS to request service. An AC contractor came the next day, inspected my AC and identified the problem - leaking collector pan. He charged me my 60$ deductable and told me to wait for AHS authorization. I asked him how much these repairs would cost me if I had to pay myself, he said $500 - $800. At that moment I was so glad I had AHS. How naive I was...

Few days after AHS called me and told me that they did authorize the repairs, but since that collector pan was no longer manufactured, they would have to install a different one, and in order for it to fit they would have to do some "modifications", for which I would have to pay $725.

I tried to explain them that I did not request any modifications, and even if they are required to repair a leaking AC they should not be my problem and responsibility. I bought a warranty, then my AC which is covered under that warranty started to leak, why do I have to worry about how they should fix the leak? If for some reason they cannot repair my AC then they have to replace it. That's why it is called "warranty"! Why are they asking me to pay $725, what kind of "peace of mind" is that"?

Now I see that AHS is a rip off. People warned me, I should have listened.

I called AHS again today because no one called me, so once again I had to call them. AHS is telling me that Sear's is not one of their provider and that I will have to pay up front and they will reimburse me and I can not fax or email invoice but send in the original invoice if I want to get my money back. I have a problem with that because who's to say they lost the invoice. Once again, I'm at their mercy. I've asked for a refund but they will only refund me for this month.

Heres a summary of my experience:

June 10: I requested service from AHS because my air conditioner stopped working. It had been cooling fine until the compressor stopped running and would not come back on.

June 15: Two different men arrived from Company E with the compressor. They did a recheck on the system including checking the coils inside the house. Again, there was no mention of a problem with the coils inside the house. After 5 hours they finally got the compressor installed but they had to make a trip to get cans of caulk grease which they used to spray the coils inside the house. One of the men commented that the air coming from the vents didnt seem real cool then they both left.

June 19: With the thermostat on 78 and the compressor running continuously during the day and until around 3:30 AM, the inside temperature now would not go below 88. (On June 22 there was no cool air at all coming out of the ducts.) I called American Home Shield and I was put on the emergency list and told that American Home Shield would attempt to get the owner of company E out to my house within 24 hours to find the problem.

June 20: Its now more than 24 hours and I had not heard from American Home Shield. I called AHS and told them I wanted another company to come out and fix my airconditioner problem. The representative said it would take some time to find a company and get them out. I asked her if a local company (Company A) was on the AHS list, she said they were and would contact them. I waited a while and then called Company A. The owner told me he had just gotten the message but would have to get paperwork done for AHS approval and would be back in touch. (This was around 4:30 on Saturday afternoon. Company A is also a local company but a very reliable & efficient one.)

June 22: Company A owner came to my house, said he had not been able to get the approval from AHS. He had not been able to get American Home Shield on the phone because he always got put on hold. He checked the system anyway and concluded that the system needed to be replaced because of the condition of the coils inside the house. The unit is located in a very small closet without room to work on coils.

I finally was able to get an American Home Shield representative and was told that company A could not do the work because A was not in their system. I then asked how it was that I was told on June 20 (Saturday late) that A was in the AHS system and that company A received a work order from AHS in the afternoon of June 20, and now on June 22 (Monday morning)AHS is telling me that company A is not in the AHS system. Finally, AHS got that straight and company A was approved. Company A gave American Home Shield his opinion that a new system was needed.

June 23: I called American Home Shield and they informed me that they would pay for new coils, but not a new system. They would order the part and send a repairman out to install it. They could not give me a guess as to the time it would take to have the installation complete. Since I was starting into the 3rd week of no air conditioning in very high temperatures, was very leery of their selection of repairmen, and they could not give me an estimate of approximately how long it would take to replace the coils, I rejected their offer and settled for the cash it out plan which I would not have known about if the owner of company A had not told me. AHS told me that it would take about 10 days for me to receive the cash it out check after they received a copy of the statement from me for the new air conditioner.

June 26: I sent a copy of the statement for the new air conditioner to AHS by certified mail and the receipt for the letter received by me about July 1.

July 13: I called AHS to check on the cash out payment and was told the payment had been processed and I should receive the check on July 14 or July 15.

July 23: Received the check for the coil replacement which is approximately 21% of the cost of the new unit. The new unit would not have been needed if AHS had sent a competent air conditioning technician to install the compressor. Since Im a senior citizen, AHS also paid for a tiny window air conditioner which was $105. They did tell me they would pay up to $120 for fans or an airconditioner so if youre a senior you may be interested should you have AC problems.

With AHS, getting a call through to a representative means having to hold for very long periods of time for the next available representative, sometimes being given the run around, and sometimes being put on hold for long periods of time. If youre not satisfied with the response of the next available representative and ask to speak to the person in charge of customer relations, then youll have another very long on hold waiting time. Since my portable phone often beeped for a recharge before my call was completed, I resorted to using only a phone plugged into the wall when I called AHS.

My coverage expires at the end of 2009 and I will not renew it.

In March 2009 we purchased a home and was told that we were getting an exceptional deal because it came with an AHS warranty to cover any issues that may come up with the home. Our issues started in May when we were having problems with the AC unit. It was not keeping the home at 74 degrees as the programmable thermostat was set. Instead it was ranging up to 82. We had 3 companies come out that AHS sent. First one told me that we were using the wrong style of air filter for the system. Said that Filtrete filters were not good for the Carrier system that we have. So we changed them out. Then the second guy that came out said that the dryer vent was blowing on the compressor causing it to over heat. Even though the website says the system is designed for extreme temperatures (except for west texas heat of 101 I am assuming). Third company that AHS sent out said that we were low on freon - upon this statement he went back outside and said our valve was bad which he replaced. We paid $60 to each one of these companies and within two days were having the same issues.

Finally I contacted two seperate companies referred to me by my realtor. They each one told me that our system (compressor) had gone bad. I contacted a third company and they told me the same thing.

Low and behold we had a new system installed and used the Filtrete filters and my dryer is still running on the unit and it is keeping the house at 74 degrees. Too bad I was not able to get AHS to help me with this issue before I had 78 people in my home for a baby shower.

I do not advise the purchase of AHS. After further investigation they contract with companies in our area that are below adequate therefore it is a waste of your money.

My home came with a home warranty. I purchased it in 2005. In 2006, I began paying the $500.00 annual premium. I didn't use the service at all in 2006 because I forgot I had it. In 2007, I paid $60.00 co-pay for them to repair the hot water heater. No repair was made and when they told AHS that I needed a new one, they refused the request. If I had kept the $500.00 premium, I could have purchased a new water heater.

In 2008, I called again about no hot water. This time, the company said my hot water heater was too low gallon for my house. They said they would contact AHS; they never did. I paid $60.00 for the service request.

In 2008, my shower started leaking. I paid $60.00 for them to come out. They replaced the faucet. A month later the shower was still leaking. They charged me another $60.00 and replaced THE REST of the faucet. Why wasn't the whole faucet replaced at once? I also paid $60.00 service fee to have AHS replace a garbage disposal.

In 2009, I called about the AC. I was charged $60.00 for the service call fee and told that the filter needed to be cleaned at a cost of $400.00 and AHS would not pay for it.

In all, I have spent $2000.00 in premiums, $300.00 in service cost fees, and received approximately $500.00 worth of work--the faucet and the garbage disposal. Remember, however, that I paid $300.00 in fees for the $500.00 worth of work so I really only received $200.00 worth of work.

If I have been putting that money in savings, I could have paid for my own work and used the companies I wanted to use instead of the shady companies suggested by AHS.

Sadly, I have decided not to use AHS anymore. If all their companies are going to say you have an uncovered problem, it is better just to put the $500.00 a year in a household savings account and pay for the repairs yourself. You also get to shop around and choose the company that you have heard good things about and does the work at the best price. AHS requires you to use their contracted companies.

WE caled to have our dishwasher fixed. All Brands appliance left a message. it took us over 1 week to get to them back to them, then never returned our calls. WHen they came they said we were using too much soap. We tried what they said, but the dishes were still dirty. WE called them back. They said They had no idea what the problem was. They never sent a report back to AMS. AHS said they had to come 3 times before we could have someone else come.

The 3rd time he said we should use CRL and maybe the filter was clogged, but never checked it. AHS said since they don't have the 2nd report they can't have anyone else come. We had to pay for their visit and all the long distance calls to AHS. My last call with American Home shile said they would try to gt a report so they could have someone else come. If they can, the new repair peron would call. We have still not heard anything. It's been over a month, time hanging around for the repair man and I finally figured out it was our water softner that hasn't been working. We are not renuing with America Home Shiled.

We put in a service request for out AC on July 9th. The contracted Holly Springs Heating and Air to come out. They came and said nothing was wrong yet our AC ran all day set at 78 degrees and the temp never got below 81 degrees. And let me add that I have a 4 month old infant in the house. So I call the owner of Holly Springs Heating and Air, Gary, who never called me back. Finally, a week later, I get Gary to come out to the house again. He says he will be there between 12-4 and shows up at 7:30pm. He finds all these problems with the inside unit and says he will schedule an appt to have the tech come out and clean the unit.

AHS doesn't cover that since it's preventative maintenance, fine, no problem, but it's been another week and I still can't get this company to make an appt to fix our AC. We have called AHS to complain about the company that they have contracted to take care of our AC and they tell us there is nothing they can do because the diagnosis isn't covered. They tell us we have 2 choices, either keep trying to get an appt scheduled or find another company on our own...which would charge us another service charge fee plus the fee to do the cleaning. Are you kidding me??

So now we're stuck having already paid our $60 service charge and our AC hasn't been fixed and the joke of a company that AHS sent out to us never returns our calls on a daily basis. So we are back at square one. We pay several hundreds of dollars for the home warranty and this is the kind of service we get. Needless to say I put in a request to cancel our contract with AHS and get a refund.

Absolutely the worst cus svc experience I have ever had with any company.

they replaced the same parts last year costing me $900.00

Please do not use American Home Shield for anything. They want to tell you more about what they are not liable for, than saying what they will do for you. I am now dealing with my third experience of incompetence at AHS. The first two were resolved by the BBB and Board of Realtors, not due to AHS's willingness to resolve the issues. I think I'm out after this one is resolved.

On 13, 09 my wife phoned me to say that our electrical service was tripping the breakers for the better part of the day and that when she would go out to reset them the service box was too hot to touch bare handed. When I arrived home at 8:30pm I went to inspect the box and found that the service panel was in fact extremely hot. We placed a call to AHS and they placed an "emergency" work order. A technician arrived at our house at 3:30pm the following day. His diagnosis: One main leg leading to the main breaker has oxidized and is causing the feed to over heat and causing the main to trip. Noalax was not applied to the aluminum wire which has allowed this to happen over time. One 50amp breaker for one a/c unit is over rated. only 100amp feeding home which has two a/c units and one elec. dryer and 12 other circuits. Suggest running copper mains and installing a new main and down grading the 50amp breaker.

Furthermore the technician that came out on 14 July 09 suggested that we turn the system off and go somewhere else because this a "very real fire hazard" that being said - to this point as of this writing (15 July) AHS placed an "emergency w/o" last evening @ 8:00pm, today another company phoned stating that a tech would be at my house between 12:00 and 6:00pm this day.

Question: If my house catches fire who will be responsible - the original home builder, the inspector(for my home purchase), any one of the electricians that came to my house at anytime, American Home Shield for splitting hairs and not taking this or any situation like this any more seriously than they do, or Us, for assuming that most if not all the components in and around your home do for the most part operate the way in which they were designed or built and if in the event that they do not that is exactly why we make "Home Warranty" purchases.

NOW AMERICAN HOME SHEIL is saying that they will not replace it or fix it due to me going online and looking up info on this unit and finding there is a recall on a part that could cause a fire (GREAT) so now I have to worry about that and there telling me that it is now my problem to deal with. Gilda who is supposed to be a superviser did nothing to help this issue any better and hung up on my wife when asked to speak to someone higher up then her..

AMERICAN HOME SHEILD is a joke.... They do not and will not take care of you the customer as they claim in there contract. THey dont care if you are out of heat or air for 2 months. This was a simple dishwasher. I learned alot about them from this and I would not trust them to warrenty my dogs house more less mine...

I have a handicapped mother here with me and a new born. ANd I feel very very upset about something so simple and they would not help or fix this issue.. NOw I have a dishwasher that the main panel is plinking with power to it that cant be turned of due to SEARS not knowing how to fix it and a dishwasher with a part on recall that could cause fire.. AND no one to help.. AMERICAN HOME SHEILD IS A HOAX!!! Save your money, and go with a company that has been around awile...

I called AHS back and requested that they sent someone else out to inspect the spa heater. This person stated that the spa broke due to age and wear & tear. AHS denied the claim because they said the damage was caused by chemicals. There was no bases for this determination except that their policy does not cover damage caused by chemicals. I informed them that the spa cannot work without chemicals. How can they cover a system that requires chemicals to work properly and then deny the claim for using the chemicals. DUH!!! The heater gave out due to wear and tear (which is what they do cover). This was also the diagnosis from the manufacturer. AHS denied the claim again.

I informed them that they can only deny the claim once. They don't get multiple shots at me until they find something that suits them. If they deny it improperly on the first round, and are found to be wrong, then they must cover the claim. If they do not, just mention BAD FAITH!!

The cost to replace the system was approx. $3,000 and I sent them a demand to pay. They denied the demand. I then filed a claim in small claims court against AHS and they played the "name game". Just FYI, they are not actually "America Home Shield" each state is governed under a separate entity. I had to contact the president's office of AHS to determine the proper entity of AHS that my contract was written under. America Home Shield of Californial. I had to make the necessary corrections to the small claims court because America Home Shield is not a company in California without the "California" behind it.

All of this took time, which I don't have much of, but this was an injustice. Read the NUMEROUS complaints on the interest. I refused to be jerked around and am very aware of how to read a policy. I am a Claims Adjuster! My company would never think to act so irresponsibly. We try to cover claims, not look for excuses to deny.

They also sent me a letter that they refused to cover the spa until the new one was replaced. I sent them a letter and said that I no longer needed coverage on the spa now and would like a refund of my premium. They refused and said I needed to pay for the coverage until the end of the policy period. I may still pursue that portion even though it is minimal.

Then last week, I received a letter from AHS that they are going to cancel my policy at the end of the policy period. Wow, what a surprise!!

I am writing this for all those individuals who just give up. Read the AHS policy. They hire contractors who do not like dealing with them because they know what they do to their policyholders. Sometimes, it is not the contractor who is at fault. The second contractor said that he recommended that they replace the spa heater. Then the claims adjuster said that he told them it was the chemicals. I got them both on a conference call and they both hemmed and hawed. Finally, the claims adjuster said that it had to be reviewed by a higher power. I then got a letter saying that the damage was caused by chemicals. So it is not always the contractor.

I no longer have AHS and am saving $50. per mo. I want you to know that if you want something covered by there policy, find your own contractor to assess the problem and fight them. TAKE THEM TO COURT. YOU CAN DO ALL THE PAPERWORK ONLINE!!!!! It is more cost effective for them to settle with you than to go to court and get ANOTHER judgement againt them.