TruGreen Lawn Care Reviews

I had two service contracts on two investment properties. I was paying for full yard treatment on both but only received treatment on one third of the yard. When I called to inquire, they didn’t care. Made no effort to remedy, no effort to keep me as a customer. I did have to call multiple times to cancel the two service contracts and get my money back. After a year of servicing only one-third of the yard even though I was paying for the full yard something should have been done to keep me as a customer. Techs are not reachable. Not trustworthy. Not dependable. They just don’t care. I wish I would have read these reviews first.

Bought a package deal with them and was told that it would not continue after the last treatment (only way I was going to buy it). Had 2 people come out the beginning of the year and did a treatment. First time I got to see the people doing the treatment. Person spraying did not get the other side of tree line (which is also my property) and kindly asked them to do it. They did. I went back inside and a little bit later they left. Found out a couple days later that my neighbor saw they start on one of the side of my lawn and never finish it because they got called back to the truck and then left. I got a bill for the treatment a few weeks later. reached out to them and talked to Selese and explained everything to them. They apologized but continued to try to get me to continue my services with discounts and pricing tactics. Finally they told me that they would take care of the bill.

I was not told that my yard with fescue grass could not be sprayed for weeds because it would kill the grass until the technician told me when he showed up for the first treatment. I have already paid for 12 months and 8 treatments.

I hired Tru Green to aerate my lawn along with fertilizing and weed control. When they aerated my lawn and many areas where they turned a corner they chewed up the grass. I called and sent the attached pictures and was told that is just normal and the grass would grow back. I don't see how this is normal, and I feel the response is inappropriate. I will not be using them again.

We signed up for a year's worth of lawn care to see how it went, which was poorly. Different tech every time, asked the same questions every time as to where to treat, this was all done when we signed up, I do not think they ever treated our full lawn. They continued treatment after our one year of pay and then tried to get us to pay for a treatment we did not authorize. On top of all of this, our yard is no better, still full of weeds and actually looks terrible, a complete waste of money.

I canceled some services and then THEY started it up again and told me it was on an auto renewal. No Notice nothing. And when I got billed and complained they said tough, it didn't mean anything just because I canceled some services. just pay your bill. I searching for somebody else to take care of my lawn NOW!

I had landscaping done in my backyard that left me with no grass at all in mid January. I was afraid that the topsoil would be washing down the hill to my neighbor and I needed grass. A TruGreen salesman told me they had the solution to my problem. They would come out the end of February and plug the yard rather than overseed. He talked me into buying one year service in advance which would include getting rid of any weeds in my flowerbeds. I am disabled and this was an answer to prayer. They did not show up in February, but I figured it was just too cold. March came and someone came out for weed control. I asked him why he wasn’t planting grass. His answer was they don’t do that until October.

I'm sick and tired of getting advertising emails from this company every single day. I block and report them but it doesn't help and the unsubscribe button at the bottom of the emails just brings me to their webpage with no way to unsubscribe. Seems like a very deceptive company and I would never use them. I feel like I'm being harassed, and I didn't even subscribe to their emails to begin with.

I had TruGreen for several years now. Although the service up to this year was OK, not great, but they always tried to make things right. This year (2026) is different. They supposedly treated my lawn on 3/24/26. There are areas of my yard that look like they weren't treated and the growth and greening of the grass has been much less than other years. My understanding is a significant number of other customers have complained. Which leads me to wonder, did TruGreen, because of fertilizer cost (the Iran war) reduce the amount of nitrogen in their liquid solution.

If I could give TruGreen less than one star I would. Last Summer, one of their techs treated our grass and burned it. After much aggravation and unreturned calls, they slit seeded in October. We thought the grass would come back in Spring. Wrong. It didn't work at all. We have mud patches and brown patches all over our lawn.