GE Ranges Reviews

This past Wednesday 4/23/2014 I received a visit from the General Electric senior tech who informed me that he suffers from allergies but no need to worry he said because he had his trusted gas detector gadget with him. As soon as he turned on the main gas valve, waited a couple of minutes for the gas to flow into the appliance, opened the door (turned off leaky oven) and shoved the gadget in there, the gadget went haywire making an annoying sound that indicated what we already knew. The appliance is leaking gas.

GE Profile Spectra XL44 - I have had this unit for 13 years without any problems. I loved this range but it is too costly to fix. I was experiencing back-drafts which is very scary since you never know when or if it will happen. I was fortunate enough to have an amazing repair guy who actually figured it out while on the phone when I was telling him what was happening. When he got here and looked at it he knew what to do to make it do it for him. It is the gas control valve. I have chosen to just replace my unit rather than repair but overall I have been very satisfied with this unit.

I bought this stove at Sears for a second home when I renovated the kitchen. Three workers who were doing installations accidentally turned on a gas burner when they were near the stove and gas filled the room. I also turned on the same burner when I was cooking on this stove. Sears sent out a repair person who 'fixed' it under the extended warranty. It was not 'fixed' since the problem is defective design and the burner malfunctioned again. I was able to return it under the extended warranty, but took a real loss. No one refunds the $250 you paid for the extended warranty, and I had to arrange for the gas to be disconnected and reconnected at my own cost. This is unacceptable. Like GM, GE is undermining its credibility with consumers. Will someone have to die before they fix this problem?

I purchased a GE gas range model #JGB250DET2W August 2013, 8 months ago. I only had it a short time when we could see the grey finish on the grates was flaking off. I called GE and they sent new grates but those new ones are doing the same thing. I called again GE and told me that they would again send more grates. I didn't take the extended warranty out so when the year warranty that comes with the stove is up I will have to start paying for new grates. It looks like an old stove. The stove we had for 19 yrs looked better than this one. Some of our other appliances will have to be replaced soon but for sure won't be a GE. It seems like GE doesn't care. If General Electric had the appliances made here in the US than Mexico or wherever, they would have a better product.

BE FAIR..REALLY. I have a GE Profile oven that I use to love until it turned into the oven from hell. It's 5 years old. I have had about 6-7 repairs and GE insist the oven is fine. Fire has been shooting out like a backdraft when I turn on low/high broil. I have complained to no end. It never happens when the repair guy is here so they just don't believe me..I guess. Finally Monday night the fire hit my face and chest and singed my hair and my pj top. I have missed lots of work and it's been stressful. I have not been able to use my stove a full week since last summer when the problems begin. Now they want the repair guy to come back and turn that oven on. No I am too afraid. I HAVE BEEN MORE THAN FAIR. My family has been put in harms way and I will not stop until GE makes it right. I will start a class action suit if anyone will follow me. I posted the pic. I was just hit with the huge wave of fire that hit my face and was distraught and devastated and very afraid.

I just purchased this range (1 of 4 GE appliances purchased) and it was installed this past week. I know it's not a top of the line cooktop but I still expect an appliance that costs in excess of $500 to be put together well. The range is very "cheesy" compared to a similar GE range that I purchased 23 years ago. It's just flimsily made. The bottom drawer doesn't fit properly so that it looks cocked when closed and there's no way to adjust it. It's kind of like looking at a crooked picture hanging on the wall and it drives me nuts.

We have a GE gas range stove. Anytime anyone walks by it or brushes it, the knobs turn the stove on and gas fills the room. My mother was watching my 4 yr old son and reached into the cupboard above the stove, unknowingly brushed one of the knobs. She then felt really dizzy and laid down on the couch. My son woke her up by trying to put his ninja turtle headband on her and asked her to fix him some Mac and Cheese. So, she went to go turn the stove on and realized one of the knobs was turned and that was the reason she passed out and felt so dizzy. Thankfully, my son was taking a nap in his room when this happened and he wasn't exposed to as much gas as she was. This has happened numerous times and is very dangerous. GE NEEDS TO RECALL THESE STOVES. It's a disaster waiting to happen.

After one of my children bumped the stove and then left for school we arrived home 4 hours later to a house full of Gas. We are so lucky the house is still standing. GE needs to put a child/bump safety on their gas/ignite knobs on the front of their gas ranges. This is a safety hazard that will kill someone someday. February 26th 2014.

I bought this range from Sears in Jan 2013, took delivery in May 2013. Used it until mid-December 2013 when it totally died with F640 code. Called GE, their first local jobber came to the house but never ever returned calls after that. Yelp confirmed that was par for this company. Called GE, they arranged a second local jobber, they ordered the 2 parts, had to wait for parts to arrive, they put new parts in, range still broke, same F640 code. GE tech support told them to 'look for an open wire'. Jobber called me back and said they are busy and don't have time to work on finding an open wire. GE refused to replace the unit.

I also have the GE Profile Oven JGB650DEFBB and have accidentally pushed in the knob and gas was leaking into my condo for an hour. Luckily I smelled the gas and did not turn on anything that would have caused an explosion. The knobs are on the front of the oven and turn at the slightest touch. I have done this several times reaching to the microwave or cleaning the back burners. Can they please modify this design so the knob has to be pushed in completely to turn. Thank you.

Exposure to gas fumes at the slightest touch of a knob is a defect in the design and should be rectified by GE. My mother is being targeted as forgetful, when it is the product that is flawed. I will never purchase another GE appliance again, unless the company does the right thing and fixes this problem.

I got this stove 12/10/13 from Home Depot. The stove is 30 degrees hotter than it should be and the electronic ignition keeps clicking. I called to have this fixed and got sent to GE to schedule a repair. I had to wait until 12/27/13 and I had to take a day off of work to wait for the repairman. He came and ordered 2 parts, saying they would be delivered to me and a Saturday appointment would be made. Today, they called to cancel my appointment and said they didn't have Saturday appointments; and that I would need to take another (unpaid) day off work to wait for repair of a brand new product. The woman told me to call back when I could take a work day. She never apologized and was quite contemptuous. Home Depot couldn't help either. That's 3 work days so far; delivery, 1st repair & 2nd repair (yet to be scheduled).

I bought a GE range and it has never worked, a month later I am still trying to get it replaced, keep getting the "run around". They will not connect me to a manager on the phone.

After spending over $800 over the last 8 months to repair my GE Wall oven, it died again. In April, I spent about $300 to replace the motor that controls the door latch. Then in November, I spent $507 to replace the convection fan motor and the entire control panel. Then in December, just one month later the control panel burned out again. After researching this issue, I have found over 6,400 other people that have had the same problem and GE will not acknowledge that they have a defective product. Today they offered me a $50 "goodwill" certificate. That was an insult. There needs to be a class action lawsuit filed. Do not buy GE products. Their customer service is beyond bad.

Knobs melted within 3 months of purchasing.

I bought the GE Cafe Series gas stove, range hood, French door refrigerator and dishwasher. I had a knob on the stove that was broken in shipping and GE customer service was quick to respond. I am extremely happy with these appliances. I did buy an extended insurance on them until they went into storage which is where they have been for the last three years, unfortunately since we lost our house. The self-clean feature did go out right before storage and so eventually I will have to deal with that. But I still can't think of any appliances I would rather have - I love them all!

Well the new stove that was placed in my home went out on Christmas day. The gas stove pilots are clicking when they are all on and when they are off as if it trying to start on its own. You can see blue sparks near the ignition for each of the 5 areas. Turned off circuit breaker and had to turn it back on and still kept clicking as if the pilots were trying to light up. Had to unplug the unit and turn off the gas.

We purchased this appliance in May of this year. From day one, I have complained that using the cook top and oven at the same time is virtually impossible!! If you happen to slightly touch the control panel when placing or removing hot food from the oven, it turns itself off. If I lean over to stir a pan on the back rings and catch the control panel, the oven turns itself off. Wipe a spill or splash on the cook top, these things happen when cooking, catch the control panel and the oven turns itself off. I am amazed that someone designed a not inexpensive range like this. Had we been told about this overly sensitive feature, we would not have bought it. GE's response: Tuff, it functions the way it was designed. Who has ever heard of a range that you can't stand in front of in case you touch it and the oven turns off?

I bought a GE 6 burner gas oven, 2 months ago. I used the self cleaning option. After cleaning the oven according to instructions, noticed a dark grease spot in between the glass on the door. I double checked and cleaned the inside and outside glass... the problem is in between the glass. I checked the gasket, and found no flaws. I called GE to schedule an appointment, took off from work, to have the service technician tell me, I would have to pay for it. It seems this is not covered under the warranty. I have had several gas ovens over the last 30 years, never had this problem, and cannot believe that a problem like this cannot be covered under the warranty, and when the oven is less than 90 days old. This to me is poor customer relations

Purchased and spent a lot of money on GE Monogram stove, fridge and dishwasher and very unhappy. Stove's top grids look like they are 20 years old within one month of having it. My Kitchen Aid that was a quarter of the price looked better after 15 years. Had nothing but issues with these products. What a disappointment.

I own a GE Profile double oven that is approximately 15 years old. In the past 6 months, the lock motor, the control unit, and the convection fan motor have all burned out. The first thing to go was the lock motor. That repair cost over $200 for parts and labor. Last week the control unit and the convection fan motor burned out. That repair cost over $500 in parts and labor. When GE sent the new control unit, they also included a new lock motor which is a separate part. That tells me that they have had this problem before. Other than the burners, and the sheet metal, there is nothing else to replace in these ovens.

GE has the worst customer relations and service department, rude, inconsiderate and if they could stop to think that by purchasing their products we are supporting GE and its employees who most of them are all ignorant. I have had same issues with the brain module of the Profile GE range and refuse to pay for parts and labor while their unit is the worst in the industry. Better yet, do not Buy GE products. Simply boycott them. Maybe a class action lawsuit may teach GE a lesson or two. Horrible customer service at GE. They simply do not care, worst brand of appliances!! I used to be one of their best customers, NOT ANYMORE!!

The cooktop is 1 1/2 years old. I have been cleaning it as instructed in the manual with an all-purpose cleaner (Windex- recommended for stainless steel surfaces). All the decal burner information is gone from the stainless steel surface. GE has agreed to pay for half of a total replacement, but not including labor. I am insulted. Will they expect me to replace my cook top every 1 1/2 years? They said my warranty has expired, I should not have used Windex even though it qualifies as an all-purpose cleaner, and the issue is considered only cosmetic not dangerous. I suppose it is alright to just guess where the flame category should be? I feel I either have a lemon or that the decal application is inferior. Shame on GE.

The first time this cooktop was used I was frying eggs. The fat slashed onto the surface. I immediately turned off the burner and wiped off the spill. After waiting till the surface cooled, I cleaned the spill area with the materials supplied with the stove. A white cloud remained on the surface which has resisted all attempts at removal. GE maintains that this is not covered by warranty, despite this being a brand new stove. After several phone calls, they have agreed to replace the glass top but insist I am responsible for installation. The burner has been turned on once and the surface is obviously not suitable for its function. Caveat Emptor!

I purchased the GE free-standing Gas Range with the lower electric oven. When it was delivered, I smelt gas on first use. The delivery guys came back and could not find anything wrong. Service tech came out the next day and said it was fine. I had also called the gas company. When the tech left, I turned on the oven. Half hour later, I came upstairs to find the kitchen smelling of gas. I turned out the gas to the range. The gas man came, tested it and red tagged it unsafe to use. A week later, the tech comes back, checks it, does not smell gas and says it's fine. I turn it on and let it run. I come back 15 minutes to find gas smell again.

The knobs are our less than 6 months old GE JGB870SET1SS double are so easy to turn that just using the microwave above the stove and bumping the knobs turn them so that the gas turns on and fills the house. Even just using the towels hanging on the stove, which we now don't hang there, would bump the knobs and turn the gas on. Our house is regularly filling up with gas due to the ease at which these knobs can be bumped on. We have to remove the knobs from the stove when we are not using it and put them on just for use. This stove is an extreme hazard with a very serious manufacturer's defect.

Purchased GE Adora gas range in May-Jun. 2013 and was working fine through Sept. 2013. Now sporadically, the gas burners won't light up. There is no gas flow and it stays shut for a couple of hours and then sporadically, it starts working again for few hours. Contacted Piedmont Gas. They confirmed no issues with gas flow and asked to contact GE as the regulator seems to be shutting off. GE service associate came and burner was working exactly at that time (with reduced gas flow though). Associate stated he cannot fix fuzzy issues and asked me to reach GE help desk when the burner is not working. My problem as I reported to GE is exactly that - the gas burner (all 5 stove top burners) lights up sporadically and works couple of hours. He checked the oven and it was working too. Associate returned without any solution and later called me and gave the ticket number. He is trying with his technical team but no resolution so far. Please let me know if anyone experienced similar issues and how was it resolved.

GE Electric Glass Top Stove Model# JB640DR2WW - We've owned the above oven for just two years. The metal strip which holds the front glass of the door in place has rusted. The paint is actually peeling off. Also, there are drips in between the glass front and the back of the door. This door is obviously defective, allowing moisture to get inside the door.

I have a GE range that is less than 2 years old. This is no box store model. I bought this unit from a very reliable local appliance dealer. Two days ago my power went out at my house and came back on a short time later. The display on the range reads F81 CAL after the power came back. The stove top works but no oven functions. Today the repairman comes and tells us the main control board was burned out and this is not uncommon during power interruptions. According to other sites on the internet this is a very common problem. Just another piece of junk from a once very good named company.

I purchased my stove 4 years ago and was so happy it had the convection oven on the unit with the proofing. I Bake a lot. I was baking some rolls when I started smelling a terrible smell of burning plastic. I thought it must be something on the pan. Then the smoke detector started going off. I went to check the rolls and they weren't doing anything and the oven was no longer working The control panel said it was but it wasn't. I called GE and was told I had to wait till Mon. to call the service tech since I had the extended warranty Thank God.

The knobs are partially on and just have to go by them. Next thing I know, house is filling up with gas. Not a very safe stove. Do not think I will buy another one.

I purchased my GE Hotpoint gas range in Fall of 2011. It's less than 2 years old. I baked a pie the other day at 425*. It was supposed to bake 30 min. It was done in 15. I thought that was strange but dismissed it, turned the oven off, and went outside. I came back in the house about 45 minutes later and the house was full of thick nasty smoke. My dogs were choking and I hurried and got them outside. I quickly returned to find the oven blazing away at super high flame and the oven control knob was OFF. I checked a couple times, it was definitely off. I opened the broiler door to see what's happening. The flames were very intense coming from the burner tube. I kept turning the knob on to off several times. Finally, after a loud "WOOF", the flames went out when the knob was turned to about 500*. I then turned the knob to off again. The house was just blue with smoke and it took a few days to get most of the smell out.

I would avoid at all cost this "ICONIC" company. I temporarily moved in with my parents who live in an adult community. Their home is 3 going on 4 years old. All the GE appliances have had issues: (1) the gas range - the gas control knobs are so sensitive that they can turn ON and you don’t know it, filling the home with potentially explosive gas. It’s not a once in a blue moon occurrence either. You can simply be reaching over the stove to the get something out of the cabinet and accidentally turn the gas on; (2) the microwave heat sensor has been changed 2 times in 3 years; (3) the refrigerator ice machine has been replaced within the first year; and (4) the dishwasher seems to shut down and need to reboot quite frequently. Just say NO to this line and move on.

I have had serious problems with this range since I purchased it. I get huge plumes of gas exploding inside oven and opens door as it ignites. I have also had fire come out of the vent on top of the stove (about a foot high) when running the oven. Needless to say I do not use the oven anymore. Too scary. I cook my Thanksgiving dinner on the grill now, rotisserie style. I will never purchase anything made by GE, if I can help it. Using my dollars to express how I feel about their products. If there are any class action lawsuits against the GE Profiles, I would like to know.

My husband and I built our custom-built home almost 4 years ago. And even though we love our new home, I didn't like the stove that I had purchased for my new kitchen. The first stove that was installed by the contractor had the same issue that I am having now. There is soot gathering on the one burner in the front right hand side of the stove top. Every time that I can this soot off, it goes everywhere and is very hard to come off of things, like my dish washing gloves or the stove itself.

In October 2012, I purchased a GE Profile dual oven gas range. On two occasions now, I have found that a stove top burner knob has been turned without notice and without ignition, once when I left for the day and once at night when my family was sleeping, allowing gas to fill the home. Any spark would have caused an explosion. It concerns me that the knobs are very sensitive and even with the slightest touch and without notice, the knobs will turn and gas will seep out without any sound or warning. In addition, the degree of the turn of the knob in order for gas to seep out is so slight, it is easy to overlook. I have read about many others on the internet with the same issue.

We purchased a GE Propane range on 5/30/13. Within the first week, it filled our home with propane two times. The stove knobs turn easily and emit gas without the ignitor clicking or lighting the stove. This is very dangerous. These ranges need to be recalled before homes blow up.

We purchased this stove in 2011. The first time I tried to use the self clean feature, it seemed that a lot of smoke was coming out of the oven door, like pouring out, so I tried to interrupt or turn off the self clean mode. Now, for whatever reason maybe the interruption of the clean cycle, the oven door is extremely hard to open and a general pain in the rear. I lived with this. But now, the cook top has not only cracked, but starting to lose pieces of ceramic or whatever the hell it's made out of. I was fairly careful with this stove and if things like this happen to a newer appliance, c'est la vie. This stove is a mess. I've done my best keeping it clean on the surface and been gentle with the oven door, but this is the last time I will ever buy any of their products ever! We are retired and have limited funds for all these issues.

I have contacted GE several times about the knobs on this GE Gas Range model number PGB908 that don't lock in and when slightly brushed, they allow gas to escape without flame or the ticking sound that the gas is on! The response I have received is that they haven't heard of issue. They sent a technician out that said a stronger spring is needed but there is no such spring available. On the last inquiry, I was offered a discount to buy a new stove, or there were covers available at Walmart and to let them know the option I would prefer. I told them the stove has a huge consumer safety issue and I read online of others voicing the same concern. The options I was given were not satisfactory for most people to purchase a new stove or put cheap plastic covers on the knobs. They seriously need to do a recall on this stove as several times, I've found the knob turned and gas coming fumes in the kitchen. This is a dangerous stove and should receive appropriate resolve.

I wish I could give a zero star because that would be appropriate. PG & E came out after carbon monoxide monitor said there was a problem. With documented reading in excess of 2,000, PG&E red tagged the stove. GE untrained tech with no tools responded over a week later and said, "Go ahead and use it." I called GE. They said they would send a senior tech out. The same ignorant tech came out and again said, "It's good, use it". PG & E again came out and said it is red tagged - dangerous.

I bought four GE Stainless Steel Appliances two years ago. Almost from the start, the GE stove (JB670SPSS and serial # HT234624) would shut off after being on for about 20 minutes. It was under warranty so they replaced the top part with all the computer dials. Now nine months later, it has failed again numerous times shutting off. I have had two different electricians at my home to tell me the plug and the circuit box is okay. I have had GE back to replace the same parts. I have had two appliance people say there is something wrong with the electrical outlets. I think GE does not want to be responsible for a range that does not work. When the stove and all the dials are turned off, they will all come back on if I turn on the burner on the stove.

We bought this stove a few years ago and it had problems from the start. After we bought it, it had problems, but was under warranty and we got it fixed. However, recently some wiring got messed up for no reason inside and a repairman came and charged $125 just for diagnosing the problem. They then said to fix it, it would cost like $500-$600! We were very angry because it was relatively new and it should not have had problems so soon. We decided to get a new gas stove, but were very upset to have wasted money on this cooktop. They should not make defective stoves! They should be built to last.

We've had a GE range JBP35DM1WW for 4 years. Since we don't use the oven much, we decided to clean it. Now the latch won't open, and we've tried all the troubleshooting things there is to try. We are thoroughly disgusted with GE since my 6-month-old GE microwave went out also and have had to go through ** and back to get my money back and still haven't got it. I'll never ever buy another GE product in my lifetime. Please be warned. The warranty has run out on this so we're stuck without an oven and no money to fix it.

We had purchased a GE profile gas range 10 months prior to installing it. We got a good deal on it so we purchased it before our home was completed. From the start, the digital control pad had its quirks. The #5 & #6 would never work. So when wanting to cook something at 350 degrees, you would have to program 349. Not a huge deal I know, but you have to remember, this unit originally cost over $2000. It’s not what I would expect from a high-end stove. We got used to cooking that way. Then two of the four self-igniting burners stopped self-igniting. Not a huge deal, I know. It's easy enough to light a lighter when wanting to use it. But come on? The final straw was when the oven just stopped working one day. How can you get around that? The thing is a lemon!

While the oven door was open, we thought the clean oven button got pushed. Now, the locked door light is blinking on the control panel. I can't use the oven because it keeps getting "door" alert when we try. We've tried unplugging it for several minutes, pushing buttons, etc., but all I get from GE is call for service. I'm on a limited budget and cannot afford a big expensive service call. To me, this seems like it should be an easy fix. It was an easily started problem. I never had any other problems with my stove.

I was using the self-cleaning setting when a fire broke out in the oven. While my elderly mom (81 years old) and my handicapped son freaked out and panicked, I had to break the locking mechanism on the door in order to get to the fire to extinguish it. While this is not a top of the line stove, it was still in great shape at 5 years old. When the technician came out to repair the damage, the cost for the lock and heat sensor was $470.00, the stove cost $450.00 to replace new. Does this make any sense? So now I have had to purchase a new stove, which had to be a GE, in order to get my $100 rebate for the service call.

We purchased a GE range in Oct. of 2012. On several occasions, we have noticed the smell of gas. This was being caused by either brushing up against the range or reaching into the above-mounted microwave. Just recently while away, we received a call from our son who stopped by letting us know the house was filled with gas (thankfully he was there to open doors and windows). One of the repair tech who had come to the house suggested I cut some plywood block to set behind the knobs to prevent them from turning - not an option after spending $900.

I've had problems with the oven getting too hot since I purchased the GE Profile Electric Range 2 years ago. Even after adjusting the temperature myself, and then having a service person come out to do the same, the oven still gets too hot. It has ruined my cakes and cookies, something I've always been successful with. This is, by far, the worst oven/range I have ever owned and I would not recommend it to anyone. If you like to bake, think twice about buying this range. I can't wait to get rid of it.

We needed the 3 ignitors replaced. When the technician came to repair, he broke a part that was not replaceable or fixable. The only solution was to buy new; however, GE offered to replace the stove at $2,650.00. Since GE broke the stove, I think it was only fair that they fix or replace it. After many conversations, they agreed to charge me $1,558.25 for the new stove. When they came to deliver it, they insisted on taking away the old one which was only 6 years old and paid for. I did not agree to that either. I planned in selling for scrap metal to defer some of the costs for the new one. Then, they did not install the gas and it did not fit our counter space as the previous one did. Now I incurred 2 additional bills related to this experience - $380.18 for the plumber and $355.00 for the counter to be cut down; it's granite and very time-consuming.

We have a GE Profile Range with double oven. I wanted to clean beneath the cook top because we had a pot boil over and because, after three years, grease had accumulated between the stove top and hood. This is a normal problem, I'm sure. We pushed the springs in to open the top, cleaned the area, and then realized that GE replaced the normal flexible gas lines to the burners with thin aluminum lines. They bend easily and one became disconnected. This is a serious safety issue. Nowhere in the owners' or installation manual is this issue mentioned - no warnings are printed. It's Thanksgiving and we cannot use our stove until a professional comes to reconnect the lines and ensure that we don't break the flimsy gas lines or end up with a leak! What a dangerous mess!

We purchased a new manufactured home in May of 2012 that came with GE appliances. On 10/02/12, we had a roast in the oven that we were cooking on low heat (225 degrees F). We have cooked roasts in this manner for many years, as the meat is much more tender and juicy. Usually a large roast such as this takes at least 6 hours to cook thoroughly. After about an hour or so, I went outside to do some chores, and was outside close to 2 hours. I came near the house and could hear a "chirping" sound. I realized this was my smoke alarms, and went rushing into the house.

This shouldn't happen. I bought this range 6 weeks ago. As far as how it cooks, I have no complaints yet. The burners heat quickly, and they are of higher quality than other brands in that the coils have little space between them. However, I wouldn't buy this range again because the finish is paint instead of a real enamel. Even in the instructions, it says to wipe things immediately so as not to mar the "paint." It warns against anything with acid in it. I tend to be really clean, and as such, on the first night we used it, I wiped off the pasta sauce soon after it splattered, long before it could even dry.

In my 60+ years, I have never been so unhappy/dissatisfied with any appliance! What do you do with a range that stops in the middle of cooking? I am on my second control panel and going on two months without an oven. I purchased the oven for over $2,500 and it has been the worst purchase ever for me! Luckily, I bought the extended warranty. What a piece of junk this is! Don't ever purchase the Cafe series from GE. My daughter-in-law has had trouble with her dishwasher, fridge and microwave. I will never purchase a GE product again.

I am having the same problem (with our GE Profile Gas/Electric Range) as Amanda from Ferndale, WA. Several times the gas has come on after brushing against the knobs. The knobs are very loose and it takes little contact to move them enough for the gas to come on. On these occasions, I was not aware the gas was on until after a period of time when the smell was noticeable. We bought this stove about 2 years ago from Sears when we were building, but it was used very little until the past year. This is safety issue.

GE Gas Oven JGBP33SET2SS - The stove top grates are made of the same shiny, slick enamel as the stove top. Pots and pans slide off the grates when you are cooking and using utensils. On several occasions, the pot slid off the stove top on to the counter top; thankfully it is a solid surface. This is the most dangerous stove top I have ever encountered. Our oven, refrigerator, microwave and dishwasher were all part of a new home purchase installed late 12/2011.

I bought both a refrigerator and a stove by GE. I feel this was a very wrong decision. The metal quality of both is very poor. It is very difficult to clean. There is a space between the stove glasses, so it always looks dirty. Now, the convection doesn't work.

The first time I used my self-clean option, I had to turn it off after 15 minutes. The extreme heat could be felt; the door was hot to the touch, and I noticed the upper part of the door turning black. I turned it off immediately. The service tech stated I had crumbs in the bottom and that is what caused it. I had very few crumbs, as the stove was only installed in March of this year. Now, the tech wants to replace the door and glass. Why bother if this is going to happen again. The tech stated the discoloration is a resin only. It is burned!

I bought a GE stove a month ago. I should have left it in the store burners and the grates turn black after each use. I had a service tech out 4 times. All they want to do is replace the grates and burners. The tech said all GE stoves turn black and that there is nothing GE will do about it. All they want to do is stall until the warranty wears out. GE office personnel and mfg should be ashamed of the product they are making. I will never buy another GE product. I will let everyone I know to never buy a GE product. Maybe if you built the stoves in the US instead of Mexico, you would have some pride in the US and your product

I bought a brand new GE Adora stainless steel gas range freestanding in February. I was remodeling the kitchen, so I didn't get to hook it up until May. When I did hook it up, there were problems right from the start, right out of the box. The clock and controls went blank. We had to reset it by taking out the plug and plugging it back in. This happened twice in two weeks. Then, after two weeks, the burners failed. I called GE, I had to take a day off from work for 30 minutes of the technician's time. They won't come after 5 PM or on Saturday.

I redid my kitchen in 2008, bought GE refrigerator side by side, dishwasher, range (double oven) and microwave. The shelves in the freezer did not fit. I kept thinking that it was the way we put them in and did not do anything about it. Then, the refrigerator drawers cracked and broke. We ordered new ones for over $100 at a time. Dishwasher stopped cleaning well - no idea what was going on. Then, the final straw was the upper oven. I self-cleaned on high and the door melted off its frame. It was unusable.

I purchased a GE range in Feb. 2012, Model JBP35DBB and have a real concern about it being a safety and fire hazard. When using the front small burner, the range top gets excessively hot and you cannot even lay your hand on it. I talked with Lowe's (where stove was purchased) and they instructed me to call GE because they did not think this was normal. A technician came out and determined with his heat detector that the cook top heats 250-300 degrees 8 inches around the burner and 230-250 degrees at the front edge. I also know that there is an excessive amt. of heat that comes out of the vent of the back burner when the oven is on. You can heat a can of soup without turning on the burner. I did not mention this because I was so upset over the heat on the cook top.

When I pre-heat the oven on my GE electric range (Model JBP35DM2CC) to 350 degrees, the pre-heat alarm sounds after 7 minutes when the actual temperature in the oven is approximately 275 degrees. It actually takes an additional 18 minutes for the oven to reach 350 degrees. The actual temperature in the oven was tested using both digital and analog thermometers.

We purchased a GE profile PGB930SETSS in December. When we used the oven, the top of the stove got so hot it would burn you and heat pours out of the top. A few weeks ago, I came home with my 8-year old grandson to find the house full of gas! I have two dogs and three cats that had to be taken outside! The gas was still strong three hours later with windows open and exhaust on! Home Depot said we're the only people who ever complained but they would take it back! We were told the only stove with a safety cut off for the burners cost $2000, which is a lot more than the $1,000 stove we purchased for $800!

I bought a GE slide in range one year ago. The glass window on the door keeps falling off. I called to complain with GE and they said my one-year warranty expired 3 weeks ago. I called a GE repair company in the phone book. The guy was not at my house more than 5 minutes and he charged me $75.00 and said, “Crazy, glue it or try to order another door at your expense.” I called back to GE and they said they would order me a new door at half the price, but what’s to stop it from falling off again? There is no bottom lip on the oven to help hold the glass on. I want this fixed.

When you turn on the oven, the surface gets so hot my husband and I have already burned our hands and we have 3 children. The oven is a dangerous.

I bought three gas top/electric ranges in February 2008 at $2300/each for three homes. The appliances have been in use since January 2009 and the knobs controlling the cooktop burners are breaking, not allowing the burners to be turned off. I have replaced two of the knobs at $50/each plus shipping and now need to order at least three more. The new knobs are all metal and smaller (obviously the earlier knobs had a design problem). Do I need to replace all of these knobs? Is there any way GE would provide the replacement knobs since the first knobs are breaking and are unsafe?

We built a new house a year ago and put in GE gas stove. I kept turning on the gas since the knobs easily turned. Four days ago, I came home and walked up to front door and smelled gas. I opened the door and our new home was full of gas. My boyfriend was asleep and I had a hard time waking him. He threw up for three days and was shaking. Our two dogs were also sick. I think the dog jumped up on stove with front paws and turned the knob. At least once a week after being in the kitchen, my boyfriend says he smells gas. There is no safety on the knobs. Just brushing them lightly makes them turn and gas to come out. This is awful that they sell a gas stove like this. Thankfully we have no kids running around the kitchen brushing up against the knobs. Take this stove off the market. Recall.

My GE Profile Model JKP18SOD1SS convection oven stopped working on New Year's Day. The problem was in the touch pad control. Service came out that week, and indicated that the part needed to be replaced. We gave approval for the repair, and the part was ordered. The follow-up service appointment had to be cancelled, because the part never came. I called customer relations, and was told that the part is back ordered, and they have no idea when, or if, it will come in. This is a $1,800 oven, about six years old. We have been without an over for almost a month. This is no way to treat a customer.

We bought an electric GE Profile stove seven years ago. We started smelling an electrical burn for a couple days. Then all of the sudden the stove top had no power and the oven wouldn't get up to the right temperature. When we looked at the back, all the wires were burnt and one of the three plug cords were complete burnt off. The other two cords were very loose and we noticed the screws never went into a secure backing. They looked like they were screwed in but they did not attach to the stove. I have pictures if needed.

Model #PT970SM4SS - GE Profile 30" Built-In Double Microwave/Convection Oven. We purchased it 1 1/2 years ago from Home Depot. It was working fine up until 8 months ago. Honestly, I thought it was me at first the way I was cooking things! But the last 3 months have been awful! The microwave would not hold its time nor could we change times, etc. on it. The oven was not cooking. The GE service repairman came in November, replaced parts for the microwave. It was working. Then the oven was not cooking anything. We have had them there 4 times for repairs. Each time, he has replaced parts. It is still not working and I have to call again. We have lost a lot of money in food in that oven.

We bought a new GE Profile range which has the "PowerBoil" burner. We are using propane. We have discovered that when the range is set to PowerBoil, it can burn for 3-6 minutes and then it goes "whoop! " and the flame goes out. Then gas is released into our house at a high rate. The first time this happened, I thought my wife had just not lit the flame. But it happened again, and I asked her "Are you sure you lit it? " (held the clicker till it lit) So yesterday, I put it on PowerBoil and stood and watched it. A few minutes into the burn, it just popped and went out. Gas kept going. This is a major safety hazard. It appears that gas builds up under the range top until it lights, which blows out the flame. Having an open gas leak of that magnitude in a house is potentially going to blow the house to pieces.

General Electric built in 30-inch convection oven model **** with serial number **** which shuts off during the self-clean cycle. It shows F9 code. This indicates trouble with lock mechanism which includes door lock, and two thermal switches. GE serviceman stated that, I needed thermal switches approximately $400 to repair. I have some experience with electronics. I proceeded to check it out. I found that there are two thermal switches which are supposed to have different part numbers and have different values. According to schematics which came with stove, one should trip at 240 degrees f and other at 176 degrees Fahrenheit. In this oven, the thermal switches are identical with the same part number written on them.

We purchased our GE Spectra glass top stove in 2003 from Home Depot and had no problems until December 2011. The burners started to make a crackling noise, and cycling on and off. The oven now will not even heat up, nothing, zip and notta. I went online to trouble shoot the problem and discovered all the complaints regarding GE stoves. I will never purchase an item manufactured by GE in this lifetime! This stove cost over $500.00 eight years ago. Shame on you, GE, you had to know these stoves were going to fail!

In February of 2011, I purchased a double oven, GE Model # PT960SR1SS. This is GE's High Profile model. The oven will beep that it is at a certain temperature when in fact, it isn't. I have placed an oven thermometer in both ovens and they are both off by 50 - 75 degrees and will not maintain a steady temperature. The oven has been calibrated as much as possible with no positive results. It may take as long as an hour to reach 350 degrees and that is reached by turning the oven up to 450 degrees.

I have a GE range from Lowe's, model JBP35DMIWW. I had my stove a short time, less than a month, when I noticed the porcelain was chipping under the right front burner with the drip pan chipping. I paid extra for the pans. I was cleaning the stove and never noticed the chips until one stuck in my little finger, this has caused great pain. Sick over the stove, it has continued to chip and the company sent me some paint to cover the chipped part. This stove had to be hit hard during shipping. The last stove I had was a Kenmore and I had it for over 25 yrs and it looked like new when lightening ran in and that is why I replaced it. The company said since it was cosmetic, they would only cover it for 30 days. So here I have a new stove continually chipping and can't get GE to do a thing. I will never buy another GE produce again, never!

We own a GE glass top electric convection range that we purchased about three years ago from Home Depot. Functionally, it's terrific, but food vapors have gotten in between the layers of the glass on the oven window and have produced about six heavy drip trails where we can't get at them. Also, although there is labeling on the door and above the oven opening, I'm not finding a model number. Can you help us with this one?

My wife and I purchased a GE range in 2002 at a cost of over $1,400. The control panel has problems, and we scheduled a repair. We were told that the control panel needs to be replaced. We are now told that the replacement part is no longer available. Our service contract will only provide $400 to replace the range. Keep away from GE ranges.

My wife and I purchased a GE gas cooktop and electric oven in July 2004. Since that time, my wife has smelled wisps of natural gas. Then I used leak detector on all the connections going to the oven--which showed no leaks.

I have a GE glass top electric range, about 5 years old. The back two burners have started coming on even when they are off. Is this a safety issue? I have a video and pictures of this happening. I called GE and finally got through to someone in their safety department. I was told that "yes" this was a safety issue and that they would schedule a tech to come out and replace the "switches". I don't know how they knew it was the switches.

I live in a rental apartment, equipped with a GE Hotpoint RGA720EKWH gas range. On September 26, after having preheated the unit to a thermostat temperature of 200 degrees, and subsequently shutting it off in preparation for cleaning with Easy Off Heavy Duty Oven Cleaner, the broiler, after application of the product as directed and a hiatus period of about 20 minutes, spontaneously burst into flame, igniting gas issuing from the ports at a rate clearly exceeding safety limits. Manipulating the oven thermostat had no effect; indeed, it was in the "off" position during the entire incident.

I purchased a GE range which was scheduled to be delivered on Monday 12 Sept 11. The automated system called us on Friday, 09 Sept 11 to confirm the delivery and would call us back on Sunday, 11 Sept 11 to give a time window after 6:00 p.m. I never received a call. To facilitate the delivery, my wife and I moved the furniture and disconnected the old range--it is hard wired. On Monday, 12 Sept 11, I called Home Delivery. The automated response told me that the delivery was now scheduled for 10/12, but a time frame was not available. I called and talked to a real person and got no satisfactory explanation. They said, "We apologize, but it is not scheduled for today." Tough!

On 8/21/11 I, I purchased a GE gas stove from Home Depot to use with my LP gas. My propane company came out to hook up the appliance and converted it to LP (parts are included). During the hook up, the propane company claimed it had a leak and couldn't hook it up. The model is JGBS19DEN7WW. The service technician came out to the house but couldn't service the range since the propane company removed the fitting, claiming it would reduce their liability. I again had to schedule with GE and the only available appointment was 1.5 weeks away, which I agreed to. On the day of the second appointment, I took off from work but found it strange that I didn't receive a call and received no email, so I called.

Our new GE stainless steel gas range is three years old, and all of the markings for the knobs have completely worn away. We have only used appropriate cleaning products and methods to clean the range top.

We Purchased a New Range at Home Depot, made by GE. Upon receiving the Range the delivery man turn the oven on and as the Range warmed up, a Foul Poisonous Smell begin emitting from the Range. I ask him what the smell was and he informed me that it was normal and to leave the oven on for about a 1/2 hour at 350 degrees then turn it off and let it cool then do the process again and it would be ready to use. I did has he instructed and the smell became stronger and stronger filling my house with poisonous smelling fumes.

We are a contractor at Whiteman Air Force Base, Missouri. We install GE and Hotpoint appliances for over 800 houses. We purchased 5 ranges and they all have leaks at the regulator. Also, there is another contractor (Walsh Construction) building new houses for Whiteman Air Force Base and they are having the same problems with the GE ranges that they are installing.

Early August of 2008 we purchased a GE gas range model #JGBS23DEMWW. While the product was under manufacturer's warranty on or about December 12 of 2008 the unit began to leak a lot of gas under the top of the stove by the burners. Our local utility company inspected the range deemed it unsafe for use and turned off the gas.

I woke to thick smoke, barely able to breathe and immediately realized something was smoldering or on fire. I quickly began to follow the scent through the house and realized it was coming from my kitchen. As I ran past the stove, I noticed it had no lights on so I did not think that was the trouble. How wrong I was. After searching the rest of the house I went back to the kitchen and opened the oven, there the broiler was on and had somehow come on in the middle of night without any human assistance. I turned the knob but nothing happened, it was in the off position when I first got to the GE electric stove. I could not pull it out, it was so hot I could not get near the front of the stove. I knew I would never get it unplugged so I went out back and began to turn off the circuit breakers until the stove became inoperable. I allowed the device to cool until I could finally pull it out, which took two people and much, much work.

This is GE in response to What's On Your Mind - What's Cooking? dated 3/23/2011. We would like to respond with Vee. This is Di with GE. I regret to hear of your situation and GE would like to research it for you. Please email us with details including the model # at ***@**.com. Thank you.

I have a GE glass top electric stove, came with the house, so is a few years old. The oven quit working last year, and I did not get it fixed, stored items in it as I had other cooking options. Today I woke up to a smoke filled house, apparently the self clean mode spontaneously came on during the night and melted all I had in sitting in the oven! I was lucky that I woke up when I did, as this could have caused a serious fire! I have a couple cats and they were cowering all over the house, trying to get away from the fumes. I hope their health is not compromised. Am airing out the house as I type this, this could have been much much worse!

First, I would like to compliment both repair people. Rodney was out on March 9th and Howard was out on 16th of March 16th. Both were very professional and worked diligently attempting to correct the issue with our new stove purchased on Jan 20, 2011. The bottom line was that GE manufactured this particular model with the wires to the door under an area that literally burnt them out and shut down the use of the oven completely. Howard was greatly concerned as he had another issue with the same stove, same problem in **** for which he would also have to completely rewire to correct the issue.

My GE gas range was purchased in April 2004. The bake igniter has been replaced 6 times since that date. The last time it went, I was given a number to call a supervisor who would allow me to get a replacement oven the next time it goes out. GE conveniently never put this into their notes, even though I was told that it was there. GE wants me to purchase an extended warranty in order to cover the product or rebuy another GE oven at a reduced rate.

We purchased a new home just over a year ago with all top of the line appliances. Our GE Monogram vent hood fan model ZV750 stopped working shortly after a year. After many frustrating phone calls from one GE service provider to the other, they basically told us that no matter what we would have to pay for a service call because it had been over a year. When you purchase a product that they "claim" to be the top end if it does not work shortly after the 'warranty', you would think they would be concerned about the quality of their products, but they are not. I would never purchase one of their products again! I just want for the service provider to come out to our house to 'check' what is wrong. Will be over $75 plus the repair and $15 for every 15 minutes they are at our house “fixing” their unsatisfactory product.

I purchased a GE Gas range Model JGBP24GEJ in 1990 from Sears in Leominster MA.The first time we used the oven, the oven got very hot and the turkey was burning up. I shut the oven off & it continued to heat up. I shut off the propane tank outside, contacted Sears (they were very good) and in a couple days, they took the stove away and brought a new one. In Aug.2009, the oven would not shut off and we contacted a service repairman who determined it was the gas regulator that failed, a common occurrence. according to him and it cost $267.00 incl labor for a new regulator plus labor.

I have 3 new GE Profile appliances and am not happy with one of them. I have a gas cooktop ($1500) and the finish on the grates seems to have rubbed off and looks terrible.The warranty man said that is the nature of the grates (they are black matte steel) and he will replace them but they will look that way again fairly quickly. I think that is just poor quality to have a new appliance looked worn and tired so soon.

I have a GE over the range convection oven/microwave. The plastic handle has broken several times. I am an engineer and started to look closer at why this was happening. GE said it was because the oven was too close to the range and heat was affecting it. After looking closer, I discovered that the top handle screw goes through the doors metal frame work and is supported well, the bottom screw, which is the end that always breaks, does not go through the doors metal frame and only goes through the plastic of the door allowing it to flex a great amount. After drilling a hold through the doors metal frame and putting the bottom handle screw through the frame, the handle has not broken in 5 years. This is a design flaw within GE and they should stand behind it.

I have heating elements on my GE Range which are slick, just like a gentleman said in his remarks, and it is a danger. On one of the burners, I tried using a brillo pad to take the slickness off of it and it didn't work. The range came with my pre-fab home. I've had to catch the pans from sliding off the burners.

The oven turns on and continues to heat despite being in the off position. The top of the stove was extremely hot to the touch and the white paint was beginning to turn brown. I turned off the circuit breaker in the garage to avoid a fire.

I purchased GE Gas Range Model #JGBS23DEM4CC from P.C. Richard & Son on 7/7/10, which was delivered and installed on 7/9/10. First service call was on 9/7/10, relating to extremely hot burner surface and oven surface resulted in adjustment of oven door and tightening of gasket. Second service call was on 9/10/10, again related to extremely hot burner surface and dangerous burn hazard existing. Technician was aware of condition and advised that nothing can be done since appliance falls within the federal guidelines of heat emission and I was not the first complaint. This support the complaint that extremely hazardous condition exists and G.E. has no remedy. Consumer cannot use appliance for the purposes intended without the fear and likelihood of suffering severe burns.

This is concerning the plastic glider adjuster that fits the GE Hotpoint gas range model number - RGB745BEA5WH. The part is plastic with a threaded screw-type center shaft that is approximately 1/2 inch in diameter. The part has been redesigned and is now all metal with a screw-type center shaft that is about 1/8 inch in diameter. The glider screws into a support bracket on the range to support it and level the range. There are four glider adjusters supporting the range. The threads on the original plastic glider broke when I attempted to move the range and the glider can't be placed back into the bracket and is now causing the range to wobble. I felt this is a potentially injurious and hazardous situation and that the range is now unstable and tippable.

I emailed them about my stove, GE Spectra, about 7 years old. The burner won't turn off even when putting the knob in the off position. Then the light that shows that a surface burner is on, is always on. That same front right burner will go from a low or medium setting to extremely high regardless of what the setting is on. Then the left back burner will come on when not turned on. The front left burner keeps going off but then the back burner comes on. Big fire hazardous.

We have a GE Profile, model JB988, glass top range. At least 3 times over the past two years, a burner turned on by itself. Twice, it was in the middle of the night. We have been turning off the breaker when it's not in use because of this. Last night, I used the oven to bake a potato casserole. We grilled steaks on the grill outside and had cold three bean salad. At no time yesterday did I use a burner.

Purchased a GE JES-14518J-02 April 2009. Mfg date is Sept 2007. It was the size I needed and while already ~1.5 years 'old', it was more recently manufactured than many other machines of various makes on display in several stores.

I have a top of the line Monogram oven made by GE. It is about 10 years old so when it lost all its power one day, I was not totally surprised. I called GE to schedule a service technician to come to my home. He came on April 30, collected $95 for the service call, and said it would take two weeks to get the parts that I needed. That sounded like a long time to be without my oven but I had no choice but to wait.

My General Electric Cooktop caught ablaze, totaled my home and all of its contents. So far, economic damages exceed $700,00.00 as documented.

I've had a GE PGB918 range for less than a year. Early on, I had a technician come in to look at two things, one being that if you happen to lean on the knobs even a little, they will turn, either releasing gas or turning on the ignition and thus, fire. Meanwhile, you might be surprised or burned by the fire, or might leave the room or not notice for a while that the gas is on. The technician (his attitude the entire time he was there is another story) said it was my problem and nothing could be done. I have since seen on the internet many people complaining about the same thing.

I own a GE gas range for approximately 4 years that has a self-cleaning feature. I am happy with the product; however, I used the self-cleaning one day and the control panel (circuit board, timer, clock, and dialer) melted. I cannot use the oven as it works together with the circuit board. GE repair man came down to my home and claims in comes from overspill of food cooking. What nonsense. Maybe we should stop cooking, if his claim is right and it could melt parts on the stove. They want $300.00 for repair. I believe GE is responsible. If they manufacture their parts in plastic that could melt, why am I responsible? It cost me $300.00 to repair.

I have always used GE products and have been very pleased with all of them. My previous electric range was superb. I had it several years and it was in excellent shape. I gave it to my granddaughter who is getting married and bought a new one JBP35DM1cc/AT223097Q in January. The entire top gets extremely hot whenever I use the big burners. You can not put your hand anywhere. Any splatters burn on immediately. I called your hotline and they said I could not use any pan or skillet larger than the burner element. I have lots of family size pans/skillets but using smaller ones still did not make a difference.

I purchased a GE stove and microwave from General Appliance on 5/6/2010. I chose to pick them up rather than pay for delivery. I was told to sign the form stating that there was no damage to the ovens. I told them no because I had not unpacked them yet. The man said all this is just saying that you picked them up. After I installed the oven I noticed the bottom drawer was uneven and stuck out on one side. I called General App. that day and they told me to call GE. I did and scheduled a service call for 5/8/2010.

I purchased about $8000 of GE appliance for our kitchen (Advantium Microwave, double oven, cabinet depth refer and this cook top (KitchenAid received the dishwasher.) The cooktop has been a problem child. We ordered a PP950BMBB cooktop unit that does not have a Stainless Steel ring as we liked the clean look. The top broke and it was suggested that if I wanted to pay for it (turned out to be $190), the replacement stove top they would include the SS trim on the new part. The benefit of this being it protects the cooktop edge from breaking.

This is about the wall oven (JKP30W0M1WW) with its control panel (Part number WB27T10970). The clear plastic cover over the panel's control buttons started to bubble and come loose from the panel. Because the oven is 2 years old, it is not under warranty. So they will charge me for a replacement control panel.

I remodeled my kitchen in 2007 with top of the line GE profile appliances. Heating element went out last year and was replaced. Six weeks ago, we woke up to a smell of burning plastic and a house full of smoke. The heating element stayed on to the point that the granite counter top was too hot to touch. I had to hit a circuit breaker to shut it off. Everything in the dishwasher was destroyed. The repairman came and said GE knew of the problem and that our dishwasher was a complete loss. We had an extended warranty which would pay $750 on this $1,200 machine. I called GE customer service to no avail stating this is obviously a defect.

I am the maintenance supervisor of the above mentioned community and we own 312 full equipment GE kitchen appliances. The one I am concerned is the GE Ranges model #RB536W H3WW "Drip Pans". Somehow if some grease fall on it and if the users,"our residents", leave it unattended for short periods of time at HI setting, it will create flames. I recently put it to the test and not even in 5 minutes, the pan I use was on fire. I notice that maybe the drip pan reservoir or the concave spill retainer is too close in distance to the burner. We have experienced seven kitchen fires which I have documented since we began operations, and all of them are for the same reason. I just want you to take this into consideration and probably redesign the drip pans so if there is any grease spilled, it will be retained at a greater distance from the burners.

We remodeled our kitchen in 2006 with all GE profile appliances. We purchased a service contract. We have had nothing but trouble with the dishwasher model PDW9880LSS. The heating element burned out about a year ago and was replaced. Six weeks ago, the heating element stayed on and we awoke to smoke alarms and the smell of burning plastic. The granite top was so hot it would burn your hand. The GE repairman came to our home and told us this was a common problem and yet no recall was put into place.

First, let me state that I work for P.C. Richard & Son, a major appliance &electronics retailer in the N.Y./Tri-State area. Over the past 5 years, I've sold many G.E. appliances, and generally, customers have been happy with their purchases.There has, however, been a recurring complaint, which I myself have experienced on a G.E. stove I purchased for Model JGBP36DEMCC).

The GE electric pop up vent was installed in November 2006. The first repair of the switch membrane was done on November 7, 2008, exactly two years after installation. I had bought a GE service contract for $80.00 for a 2-year duration in 2008. We have to pay a $25.00 deductible for each service call. The switch failed again on November 28, 2008. Of course when the technician comes to the house, they do not have the part which means someone has to be home for another 4-hour window of time. The switch failed the 3rd time in April 2009; it failed again in September 2009 and this time the motor had to be replaced.

I purchased a GE profile gas range from PC Richards in 2006. The cost was approximately $1100.00. Since I have had the stove I have replaced the starter twice. Each time the oven is on, you can smell the gas. The front burners do not light unless the rear burners are on. I have contacted GE on several occasion to complain about the numerous problems with the stove, but I have not had any satisfaction with their customer service (which is very unprofessional). This has been the worst appliance purchase I have ever made to date. I would discourage anyone from buying GE stoves!

Yesterday afternoon,the fridge said 37 but it seemed very warm. It was fine in the morning. When we went to reset the temperature we found that it was actually 68 in the fridge and 7 in the freezer, it was set at 37 for the fridge and 0 for the freezer. No amount of cleaning, resetting, pushing the turbo cooling button, or unplugging and replugging has solved the problem. Now what little food we have left is in a cooler outside until we can figure out what to do about this.

I was baking cookies today and the lower oven element just started sparking and flaming. I used salt to put out the flame and it went out. The house was full of smoke and I am now concerned about the safety of the unit. This is a relatively new stove (GE Spectra model # JBP67BOD1CT; Serial # zA2-42663Q) and should not have done this. The house was full of smoke. It ruined my ability to get ready for guests. Now the stove is out of commission until the element is replaced. I don't think I should be responsible for replacement since it is not an old model.

I purchased a top of the line GE Profile dual fuel range (over $1,700). My complaint is a lack of logic and a lack of customer service at the base and escalated level of GE service. The issues have been:

I turned my oven to preheat for a baking dish. When it preheated, I opened the oven and my initial thought and reaction was the oven was on fire. But looking closer, I realized the heating element was sparking uncontrollably. There was obscene amount of smoke, setting of fire alarms, and naturally scaring the crap out of my younger cousin and myself. She didn't know what was going on, and from what she saw, lots of smoke and blinding sparking, she kept asking me if the oven was going to blow up. I threw baking soda on it, to no avail. The sparking just kept traveling along the element, and I decided I needed my extinguisher.

Five months after purchasing a GE 30" gas stove (model JGBS07DEM4), the inner glass door broke while oven was on. It ruined dinner. 2 weeks of inconvenience was experienced, while new glass was ordered and installed.

I purchased a double wall oven, Model # JKP55 in Nov. 2007 and at less than 2 years old, the surface around the touch pad area is coming loose, bubbling and wrinkled. It looks terrible and will hinder us in selling our home in the near future. I'd like to see this problem fixed or the touch pad area replaced.

My 1 year old daughter was severely burned by Hotpoint Oven door. The oven door was closed and in use and the space between the oven door and back of the oven has too wide a gap that an adult can get most of hand inside. She has blistered 4 of her fingers due to this gap. She was able to get her hand between that gap. Now, I have to worry every time I cook that the same will happen again. I will never buy Hotpoint ovens or recommend it due to this issue. Consequences: Severe burns on her fingers. I called emergency after hours hotline and 2 trips to the doctor.

We purchased a GE combination convection oven and microwave (Model # PT970b0M1BB, Serial # MM6135840). The convection oven has never worked right, and after 4 service calls it has still not been repaired. The first time they came out, they said there was nothing wrong. The second time, they said it was the temperature sensor and/or the control board, but they didn't have the parts. The 3rd time, they replaced the parts, but the oven still wasn't working after the repair. The 4th time they said it was the lower burner, and they didn't have that part either. They told me it would take another week. I called the GE complaint department to have the part sent overnight, but the service technician still won't come back to (allegedly) fix it until next week. Apparently, GE doesn't teach their techs to properly troubleshoot or test their work.

We purchased a stove with a convection oven as well as a grill on the top. In November 2008, a month later, we contacted GE for a problem related with the stove. 3 months later, it’s for the other issue - stove. Four times the technician has come to my home to repair that appliance. Now, the top grill does not work or simply the flame is so small that we cannot even grill a piece of bacon or an egg. The gas goes out but the flame does barely or disappears, letting the gas out (smelling gas). The technician showed up yesterday - nothing can be done. Besides all those problems, we have a rust issue. The machine is only 9 months old. All my stainless appliances are fine, except the GE stove. GE’s customer service told me that it is ok to have rust and this is only a cosmetic issue and so they do not feel responsible at all. As for the others issues, I was told that they won’t exchange the machine and only send a technician over and over.

I installed my new GE cooktop (Model: PP945BM2BB / Serial: DS700385Q) into my newly-remodeled kitchen. The cooktop came without a protective film during shipment. The manual said to remove the film before cooking, but none was to be found. The cooktop was installed during March 2009. Around the end of May, I noticed a scratch on the surface of the cooktop. At the time, all I had done was put a baking pan of toast on the top of the cooktop.

I have a GE range and hood. The hood broke and needed a new switch. GE no longer makes this switch. Trying to obtain repairs or a replacement hood has proven to be a major chore. There is no way to get a human being through the various numbers provided for consumer service. Even if I dial a number given to me by the repairman (who was the only GE person who was any good, by the way), or tried to return a call to GE left on my answering machine, I get a notification to call a different number.

The oven glass exploded. In no form is the truth being stretched. We were in another room when we hear a huge crash. When we went into the kitchen, we found where the oven door had exploded, shooting glass to the other side of the kitchen and further into the utility room. Had someone been standing in front of it, there would have been serious injuries. The oven was purchased on December 31, 2007 and the door busted in July 2009. The oven was only 1 year and 7 months old. The oven had not been on all day long when it shattered. I had used the ceramic cook top for about 15 minutes about 3 hours earlier. It was completely cooled down when it exploded. The glass lay on the floor and popped around like popcorn in a microwave. Pretty scary!

GE free standing range model #JBP35DOK4WW - The top surface element arc flashed and melted through element, shooting sparks and a bright white flash. It ruined the drip pan and burned completely through the surface element. Smoke caused by the meltdown caused two smoke detectors to alarm. The stainless steel pan was on burner at the time with a medium setting. Had anyone grabbed the pan handle at that time, they may have been electrocuted, seriously injured or even blinded by the flying slag. The burner and drip pan are ruined. The top of the stove is pitted by arc flash. We installed an alternate element and it does not work. My wife is traumatized and fears using the stove. I feel the public should be made aware of this very dangerous condition. I have wired several homes and know this stove can be fatal.

We purchased this unit in March of 2007 (manufacturing date was 2006). A couple of weeks after we bought the oven, I was baking cookies and I heard a loud pop. The inner glass of the oven door had shattered. A service professional did come out after a couple of weeks, said he'd repaired several like this and ordered the glass. A couple of weeks later, he came and replaced it. Now, in July of 2009, the microwave suddenly just stopped working. The inside light and the fan work, but the turntable will not turn and the microwave does not generate heat. My husband researched this and it looks like the magnetron.

In June 2009, I turned on the oven cleaner of my GE Spectra stove. An hour or so later, I was upstairs and heard a popping noise. I went downstairs to investigate, but I saw nothing out of place. Later, when I opened the oven to clean out the residue, I saw that the inside glass was in several pieces. GE wants to charge me to have someone come out and determine what kind of repair needs to be made and then charge me for parts and labor on top of that. Repairing the oven is not in my budget right now, so I have no use of the oven. What really bothers me is that the glass should have been designed and made to withstand the tremendous heat generated by the oven cleaner. The stove, while not under warranty, is not so old and I have only had to clean the oven on two other occasions since November 2006.

Two days ago, the GE Spectra stove that I purchased in 2002 caught fire when my wife was baking pizza. Inside, the oven lower heating element caught fire. It had a sparkler effect while it burned. The fuses were blown off and the fire eventually broke the lower heating element into big three pieces and small burned metal pieces were stuck to the sides of the oven. When we tried to open the overheated oven door to let the smoke out, the one side that holds the door broke off. We have called GE services and we are awaiting for them to come and fix this problem. We have two kids that constantly make pizza, my wife bakes a lot.

On 2006, I bought on Best Buy a GE Profile range, GE Profile refrigerator and GE Profile microwave. Just after the year, the range do not power off correctly. It stays on when the controls indicate it is off. The hot cooktop indicators remain on too when the range is off. This is very dangerous. I called GE and they only said the warranty expired and I did not buy the extended warranty.

I bought an electric oven on July 1, 2006. Since then, it was repaired 3x at the combined cost equal to the new one. It ruined our Thanksgiving dinner with many guests, when it was 1.5 years old. GE does not want to hear of a refund.

My stove caught fire. I called GE recall line and was told that I would get a new stove that was like mine. A tech came out and told the support person on the phone that it had caught fire and we need a new stove. It took two weeks to line all of this up and with little help from GE. The delivery people unpacked the new stove after the one that caught fire was loaded. Then I was pulled aside and shown the order while the other person finished unpacking the new stove. It looks just like the old one but it is not. It is the cheapest model they make.

I purchased a new built-in single oven from GE approximately 3 years ago. There were numerous problems that I had, including the temperature not being accurate, strong smell of gas including a headache and smoke pouring out of the oven without anything in it but it was on. The servicemen came out about six different times and finally fixed the gas smelling problem. According to them, they put in all new parts. I continued to ask for a new oven because I was frightened. Finally, they appeared to have fixed it without installing a new oven. Today, June 13, 2009, I was baking some coffee cakes for a graduation party. They were being baked one at a time. Both were burned at the bottom even though the second one, I raised the rack to a higher level. After that happened, I decided to put into the oven a fairly expensive thermometer and set the oven fro 375 degrees. The outcome was the oven heated to 430 degrees. Thus, the reason for the burning. For approximately one year, the oven appeared to work fine. Now I am faced again with repair bills for an oven that is obviously faulty.

GE Profile Stove, model number JS90050k458. Liquid ran down between the oven door inside glass and outside glass. There is a space at the top of the oven door. Poor design! There is no spill safety as in this case to catch overflow of food cooking on top of the stove. My stove is new and the door glass cannot be cleaned since it is inside the glass. I spent 3 hours trying to contact someone to help other than hiring someone to take the oven door apart. The person at the above number hung up on me when he could not give me any answers. I’m very disappointed in GE and we have many appliances, and to make matters worse, my husband has stock in GE. I won't purchase any GE products again as far as I am concerned.

We bought a Hotpoint in February for a new kitchen in our cabin. We used it once in March. We were putting cabinets in and wasn't there at the time full time yet. It wouldn't work. We called the warehouse, they gave us a service tech. We called him. He came out and said he would have the part (brand new stove?) in seven days. He never called. Three weeks went by, we called the warehouse again. She said Mark wasn't in and said she would call service. She called back a few days later and said the part was back ordered and be in next week. Three weeks went by, no one called us, we had to call them. Now, we're talking to the manager. He says he has to talk to the GE rep. All we wanted was to trade it for a stove with no LED lights to work it and buy a GE microwave. No one has called. It's been over a week. Mind you, this has been going on since the beginning of March! I have not been able to cook anything since March. It is June now. I will have to go to BBB. I have no other alternative. No one will work with us. I paid almost $500 for an appliance we can't use!