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GE Ranges

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Guerry of Harrison, TN March 17, 2010

I purchased a GE stove and microwave from General Appliance on 5/6/2010. I chose to pick them up rather than pay for delivery. I was told to sign the form stating that there was no damage to the ovens. I told them no because I had not unpacked them yet. The man said all this is just saying that you picked them up. After I installed the oven I noticed the bottom drawer was uneven and stuck out on one side. I called General App. that day and they told me to call GE. I did and scheduled a service call for 5/8/2010.

The tech said the drawer was out of alignment and he ordered a new drawer frame. He came back on 5/10/2010 and installed the new part. It did not help. He called his tech support and they could not help him. He tried to help me saying maybe it was damaged during shippment and that they would most likely replace it. He told me I would get a call later from customer service about the stove. When Ms. R called me she said that because I did not Pay for delivery that GE would not do anything about. I spent over 3400 on these GE JUNK and they said they were so sorry that I had a problem. But they were unwilling to anything about it. The book that came with my stove says in it "GE CARES" that is a load of crap. PLEASE DON'T BUY ANY GE APPLIANCES. THEY WILL NOT STAND BEHIND THEIR JUNK

Thomas of Broomfield, CO March 12, 2010

I purchase about 8000 of GE appliance for our kitchen (Adventium Microwave, double oven, cabinet depth refer and this cook top (Kitchen Aid received the Diswasher.) The cooktop has been a problem child. We ordered a PP950BMBB cooktop unit that does not have a Stainless Steel ring as we liked the clean look. The top broke and it ws suggest, that if I wanted to pay for it (turned out to be ~190), the replacement stove top they would include the SS trim on the new part. The benefit of this being it protects the cook top edge from breaking.

I did so and since the first top was replace three have failed either becasue of defects or wires being cut during replacement. The curent problem being the pan sensor does not work. I called for another replacement and in the midst of this (your service man was at the house at the time), one of your customer relations folks interviened and suggest a replacement cook top. I told him there was not a mismatch between what was ordered (no Stainless ring) and what I have now with the stainelss ring (Model Number PP950SMSS.) I expalined and was told the unit would be shipped with the SS ring.

Yesterday the gent came to install the cook top and he came with the unit without the Stainless ring and said this is the wrong cook top and left. I called Customer relations this morning and was told 'if you want the Stainless ring cook top you will have to pay for it because it was not the origonal order." Told that by two service people and one supoervisor. I was most rude to the supervisor as he appeared to be dumber than a box of rocks.

I was told the rule is you will get what you ordered. So I have reverted to your repair process and wondering why the Customer Relations person who interviened bothered. His comment was that the repair people "were not calibrating the cooktop part and a new unit needs to be ordered to solve the problem." The main reason I got annoyed with your folks is I inferred they did not believe me (that I have a Stainless ring on the curent cook top) and that does tend to bring me to a boil very quickly. Neve once did they ask if I have a receipt for paying the difference of the SS ring, just followed down the line and said you will get what you orderded.

Gerald of Phila, PA February 26, 2010

Wall Oven JKP30W0M1WW Control Panel - Part number WB27T10970. The clear plastic cover over the panels control buttons started to bubble and come loose from the panel. Because the oven is 2 years old it is not under warrenty so they will charge me for a replacement control panel. A service man took a look and said this is a design problem. The heat vent is located just below the control panel and just above the door. He said he has seen it many times. The more the oven is used the quicker the bubbling happens. I don't use mine much so it took longer. A previous model has a lip between the panel and the door so this doesn't happen. Even if I replace my panel it will happen again and again.

Joan of Pawleys Island,, SC February 18, 2010

Remodeled kitchen in 2007 with top of the line GE profile appliances. Heating element went out last year and was replaced. Six weeks ago we woke up to a smell of burning plastic and a house full of smoke.The heating element stayed on to the point that the granite counter top was too hot to touch. I had to hit a circuit breaker to shut it off. Everything in the dishwasher was destroyed. The repairman came and said GE knew of the problem and that our dishwasher was a complete loss. We had an extended warranty which would pay 750 on this 1200 machine. i called GE customer service to no avail stating this is obviously a defect.

I contacted Jeff I office( President and CDEO of Ge and spoke to his rep Billy B. He offered me a 75 COUPON towards our next GE dishwasher. I said "75 for a defect". His reponse" I can give you 150 COUPON and that's the best I'll do".Being infuriated I filed a complaint with the Board Of Directors and the Vice- President of Marketing.The next morning at 8:30 I received a call from Mr. B stating "he reviewed our case and would replace our dishwasher ModelPDW9880LSS with another Model PDW480R10SS. This was delivered last week. I just called the repairman because this one doesn't drain. As I stated in my original complaint I believe a class action lawsuit is the only thing that will get GE's attention. As retired career military it is a disgrace to see an American company treat it's customers with such disregard.

Pablo of Orlando , FL February 17, 2010

I am the maintenance supervisor of the above mentioned community and we own 312 full equipt GE kitchen appliances. The one I am concerned is the GE Ranges model #RB536W H3WW "Drip Pans". Some how if some grease fall on it and if the user,"owr residents" leave it unattended for short period of time at HI setting it will create flames. I resently put it to the test and not even in 5 minutes the pan I use was on fire. I notice that maybe the drip pan reservoi or the concave spill retainer is to close in distance to the burner. We have experienced seven kitchen fires which I have documented since we began opperations, and all of then are for the same reason.

Joan of Pawleys Island,, SC February 3, 2010

WE remodeled our kitchen in 2006 with all GE profile appliances. We purchased a Service contract. we have had nothing wbut trouble with the dishwasher modelPDW9880LSS. The heating element burned uo about a year ago and was replaced. 6 weeks ago the heating element stayed on and we awoke to smoke alarms and the smell of burning plastic. The granite top was so hot it would burn your' hand. The GE repair man came to our home and told us this was a common problem and yet no recall was put into place. The machine is a complete loss.

The service contract said they would pay us 750. It cost 1200 to replace it. Mr. B in corporate office offered us a 75 rebate on our next purchase.I disagreed and stated it was a manufacturers defect . He then said I will give you 150 rebate. I said is that all you can do and he stated yes. He informed me that the dishwasher would not cause a fire because in was encapsulated. If the heating element is defective what is to say other things are not. I believe after reading all the complaints and fire scares there should be a class action lawsuit against GE.

Frank of East Elmhurst, NY January 28, 2010

First, let me state that I work for P.C. Richard & Son, a major appliance & electronics retailer in the N.Y./Tri-State area. Over the past 5 years, I've sold many G.E. appliances, and generally, customers have been happy with their purchases. There has, however, been a recurring complaint which I myself have experienced on a G.E. stove I purchased for Model JGBP36DEMCC). While I am quite pleased with the overall performance of this range, I am deeply concerned with with slickness of the coated burner grates. On more than one occasion I have had to grab at a pot handle to keep it from slipping off the stove while simply stirring the contents. Tonight, a pot of boiling water for pasta actually slipped off the grate. Luckily I was able to jump out of the way and was not burned. I am aware that black cast-iron (non-slip) grates are available for the JGBP36 models. I have requested that GE supply me with these at no cost (along with matching burner caps) as a safety upgrade. I believe that the design of these grates (slick finish & rounded edges) is a safety hazard - an accident waiting to happen.

G.E. informed me that I would have to pay for these grates, and that since they did not come with that particular color, it would be considered a "non-factory modification". Interestingly, many of the newer models of G.E. stoves, regardless of color, are being delivered with the non-slip cast-iron grates. While I will continue to sell G.E. appliances, I will clearly point out the potential danger of the slick, coated grates to prospective buyers and suggest alternatives.

Teri of Citrus Heights, CA January 20, 2010

The GE Electric pop up vent was installed in Nov. 2006. The first repair of the Swith Membrane was done on Nov. 7, 2008 exactly 2 years after installation. I had bought a GE service contract for 80.00 for a 2 year duration in 2008. We have to pay a 25.00 deductible for each service call. The switch failed again on Nov 28, 2008. Of course when the technician comes to the house they do not have the part which means someone has to be home for another 4 hour window of time. The swith failed the 3rd time in April, 2009, it failed again in Sept 2009 and this time the motor had to be replaced.

The 5th time that the switch had to be replace was January 19, 2010. I believe that we should receive a service contract for life without having to pay any money. We are spending 25.00 each time someone comes and the time that has to be taken off from work. The technician says the switches fail all the time. They are very cheaply made.If we didn't have the service agreement a swith costs 115.00 and with labor the total could be almost 300.00 each time!

I have tried to speak directly to someone in Customer Relations, the person I am speaking too will not give me a number. She says she will transfer me and then the phone call goes to a message saying the call cannot be completed at this time. The technician was unable to provide a number or address to file a complaint. I have been very frustrated about the repeated cost and repairs.

sandra of pomona, NY January 19, 2010

i purchased a GE profile gas range from Pc Richards in 2006. The cost was approxmitaley 1100.00 dollars. Since I have had the stove I have replaced the starter twice. Each time the oven is on you can smell the gas, the front burners do not light unless the rear burners are on.

have contacted GE on several occasion to complain about the numerious problems with the stove, but I have not had any satisfaction with their customer service (which is very unprofessional). This has been the worst appliance purchase I have ever made to date. I would discourage anyone from buying GE stoves!

Faith of Silver Spring, MD January 4, 2010

We bought a house in October 2008 with new, less than 1 year old, GE profile appliances. Shortly after we moved in the middle burner on the stove stopped working. No one can seem to fix it. We figured oh well, its one out of five burners. Now, one year later, the refrigerator has also completely stopped working. It has been a problem since we moved in. The temperature has never worked right. It always, when the readout was even working, read 5 to 10 degrees off what it was set at for both the fridge and the freezer. Most of the time however you can't even tell the temperature because the digital readout rarely ever works.

Yesterday afternoon the fridge said 37 but it seemed very warm. It was fine in the morning. When we went to reset the temperature we found that it was actually 68 in the fridge and 7 in the freezer, it was set at 37 for the fridge and 0 for the freezer. No amount of cleaning, resetting, pushing the turbo cooling button, or unplugging and replugging in has solved the problem. Now what little food we have left is in a cooler outside until we can figure out what to do about this.

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