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GE Ranges

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Virginia of Lexington, KY November 18, 2009

This is a product complaint. I purchased a GE self cleaning range, model JMP31B0LBB, less than three years ago. I have used the self cleaning component 3 times total. It will no longer work. A repairman came today and a relay unit that locks the oven door is burned out! Three times and it is no longer any good. Obviously this was a defective or poorly made part. I do not know yet the cost of the repair as the part has to be ordered.

I am however very upset and dissatisfied with my GE product. Because of my kitchen design I was forced to purchase this range. If this is the type of product [they] produce I will NEVER have another GE appliance when these quit, which apparently will be soon. I also have a GE Profile french door refrigerator purchased at the same time which also needed a repair today. Quality is obviously not in your plan for [GE] appliances.

Kathleen of Methuen, MA November 3, 2009

I purchase a GE PROFILE RANGE in 1994. I have had no problem with the stove till now. I was taking a yellow cake from the oven when I noticed bits of something on top of the cakes. When I looked at them closer, THEY WERE RUST BITS! Well I got down on my hands & knees & inspected the roof of the oven. to my surprise the top (roof) of the oven was full of rusted holes! I took a spatula and poked at them & I has rust bits falling everywhere and these holes go thru to the insulation above! There are about 30 holes in the top of the oven. The rest of the oven is in excellent shape...walls, bottom, all fine. no rust.

I called GE CONSUMER AFFAIRS, they were very nice & concerned and said they would send out a serviceman at their expense. The following week he came. He told me he HAS seen this before. My stove is no longer under warranty + there is nothing GE could do. a new stove liner would cost me 500+ dollars. His recommendation was to scrape off + sand down the rust, and then spray the roof of the oven with a high temperature paint and it should be fine. When I expressed my concern about the holes being thru the metal into the insulation, he recommended not using the broiler or any high temp oven cleaning cycle.

In all my 52 years, I have never seen the inside of a stove rust like this. If we lived in a humid climate, I would understand...but then the rest of the stove would be rusted too. So on my return call to GE they told me the same thing the repairman had said and apoligized for any inconvenience...there was nothing they could do. when asked if there was any monitary they could give me they offered a 75 rebate towards a new stove (LIKE I WOULD BUY ANOTHER GE) and stood behind what their serviceman said. i told them that i didn't think paint in an oven where you cook food is a good thing (nice for mufflers) and they said they would make note of it in my case.

So yes we are out looking for a new stove (NOT GE) and all the appliance store salesmen tell me the same thing, they have never heard of such a thing. if the stove is going to rust the whole inside will rust, not just the roof. they all say the top roof metal must have been rusted when the enamel was applied.

I WILL NOT BUY A GE PRODUCT AGAIN! How much rust did we consume till I saw it on the cake? And what would have happened if i had actually sprayed the roof of our oven with paint? FUMES WITH YOUR RUST ANYONE?

william of Abington, MA October 10, 2009

I purchased a GE range,JBP71W, in 2005 from Sears. Bottom of the door rusted in 11 months. GE came and replaced the part. Four months later it rusted again, GE said it is now out of warranty. They offered to sell me the extended service plan. I am now going to replace the bottom door trim again. I was not satisfied with GE's actions and will not buy GE again. I also install kitchens and tell my woes to my customers. Way to go GE.

Sue of Hendersonville, NC October 7, 2009

In June of 2005 I purchased a G.E. Radiant Range / Profile Series / Model JB968T for 1,510.00 from Sears. I was replacing an older model G.E. stove which we had for around 20 years. You read it right...20 years. Because we had had such good service with this particular G.E. product, we thought we buy another one. BIG MISTAKE!! From the start I noticed discoloration on the main big burner. It was turning gray and getting darker over time. My cooktop is white, so it was very obvious. Being proud of my new stove, I was very particular with the care of it and followed the cleaning instructions to the letter. Over a period of months it continually got worst. Still under warranty, I notified G.E. They did send a replacement top once, but it did exactly the same thing. Another problem I had was heat escaping at the bottom of the oven door in 2 places. When the heat escapes, it creates a scorched look on the top of bottom storage drawer. This has now caused a peeling and rusting of the paint along the bottom edge of the over door itself.

Like so many of you with complaints about G.E.products, I also found the repair men to be rude and totally incompetent. The particular service man for the Hendersonville, NC area at that time, had such an attitude about him, that I didn't want him back in my house. All he wanted to was argue with me about the problem. That was in 2007 and I have not purchased a single item that General Electric makes and never will again. I recently had to purchase a new hand mixer, and believe me G.E. was not even an option. I wish someone would create a lawsuit against them and sue their ###!!!

Lisa of Eleanor, WV October 5, 2009

I have had two GE stoves within 18 months the 2nd stove has quick working 3 months after the 1 year warranty. No one seems to accountable for the faulty products they are putting out.

jim of Greenwood Village, CO October 4, 2009

GE Monogram wall oven came with new condo. Unit does not heat properly, and will not broil (it barely melts cheese). It does not hold temperature and cooks poorly-taking much longer then anticipated or normal. We've had service out 2x because the oven is so frustrating (I used to be a pro cook), and they tell me it "works to spec". They won't do a thing about it, and clearly don't seem to care about my experience with the product. The tech even indicated he's had numerous complaints about this same oven from other owners, but nothing will be done. I'm surprised GE would even put their Monogram label on this poor a product, and am not surprised they are discontinuing major appliance line.

virginia of montross, VA September 15, 2009

In May 2006 I purchased all GE profile kitchen appliances (Glass top elec.range,refrigerator,microwave, and dish washer for a total of 6,000.00. Since then I have replaced the refrig. for an LG. I have had the repairman out on the range three times--once on the warmer burner and twice on the large (3 size) burner.

The repairman is due to-morrow to repair the microwave. The dish washer has never cleaned the soap dispenser

Gail of Las Vegas , NV September 14, 2009

I bought a GE range model (jgbp25dem3ww) a little over a year ago from Home Depot. Since then I've had to request replacement parts because the burner caps and grates began peeling paint. The parts were replaced before the warranty ended but since the warranty ended two weeks ago the burners began peeling paint. I called for burner replacements and they said they had no record of my previous request for replacement parts. They also told me because I'm two weeks past my warranty, that I would have to pay for these parts. It's obvious a range bought in August 2008 shouldn't have parts that have paint peeling off in less than a year. GE's response to this is that nothing holds up forever and I should have had a service person come out for this problem. There were oher very usual statements were made by he consumer affairs representative.

Eileen of Henderson, NV September 9, 2009

closed on NEW Toll Brothers Home 8/09 Upon testing new oven it emitted a harsh chemical odor and discolored the glass door. I reported it to the service dept and was told it was coommon and to self clean the oven for 3 hours. If it did not correct I should call for a service appointment which I did.confirmation #033989331 on 8/14/09. Service man refused to replace discolored door asn said it is common to GE product and would happen again if he replaced it. If I knew I was buying a defective item through the builder and that I would have ended up with a shabby product which I paid top dollar for as an upgrade I never would have dealt with GE but that is what the builder offered.

Jerrel of Crandall, TX September 7, 2009

I built a new house and moved in 3 years and 2 months ago. I invested well over 10K in all new GE Profile appliances for the kitchen which I thought would last many years but I was wrong. Here is a run down on the number of trips the GE service department has been out. Keep in mind that these were individual trips since no two appliances were broke down at the same time. First was the trash compactor. When the unit stopped working, the technician replaced the limit switch. It worked fine for about two weeks then went out again. He came back and had to replace the motor. Of course this needed to be ordered which took three weeks to get in from China.

The second appliance was the 36" five burner electric cook top. I have the one that doesn't have any knobs, just the touch buttons to adjust the settings. After about six months of use, a code started flashing while cooking and the burners would turn off. The repair man came out and replaced a control board on it. Thanksgiving came around and it was my turn to do the cooking.

After about 4 hours of use, the cook top stopped working and the code started flashing. This looked real good in front of about 40 people! Needless to say, I had to finish dinner on the camping stove out in the drive way. The repair man came out and said that I used the stove too long and it overheated. Apparently the burners are glued to the bottom of the glass surface and extended use made the burners detach from the glass? He had to replace the whole cook top this time!

The third appliance is the dish washer. This unit has the reservoir inside the door that holds about a full bottle of detergent so you don't have to add soap every time you use it. I can't remember if a single dish has ever come out clean. The repair man has been out and found nothing wrong. He said, try using a different soap. We did and still dirty dishes. We rarely use the dishwasher now since I have a 13 year old who wants an allowance.

The fourth appliance is the microwave, when we received it, the door was not in alignment and it had a crack in it. This was probably from shipping but needless to say, this was another repair trip.

The fifth appliance is the double convection oven. The repair man has been out three times on this one. Each time, the LCD display would go haywire and you could not read anything on it. Over the three trips, he has replaced every control board and the display in it.

The sixth appliance is the side-by-side refrigerator. I haven't had the repair man out on this one but it looks like we will be making the call tomorrow. The ice maker has been working intermittently. Sometimes, we have a bucket full of ice and sometimes nothing. We now pickup a bag of ice each time we go to the store.

The second problem is it's not cooling. Three days ago my freezer was at 16 degrees and the refrigerator at 46 degrees. The manual says that it's probably due to the door being left open too long so I put a note on it "do not open" to keep the kids out. The next day I checked it 16 hours of it being closed. The temperature has dropped one degree! I've unplugged it to hopefully reset it and nothing. I've removed the covers on the rear and vacuumed out the coils and nothing. Needless to say, I'm about to go move all of my food from the 2700.00 three year old GE frig and put it in the 500.00 22 year old no name frig in the garage.

Sorry for being so long winded but I hope that this message has changed at least one persons mind in purchasing a GE product because I sure won't--EVER!

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