GE Ranges

We built a new house a year ago and put in GE gas stove. I kept turning on the gas since the knobs easily turned. Four days ago, I came home and walked up to front door and smelled gas. I opened the door and our new home was full of gas. My boyfriend was asleep and I had a hard time waking him. He threw up for three days and was shaking. Our two dogs were also sick. I think the dog jumped up on stove with front paws and turned the knob. At least once a week after being in the kitchen, my boyfriend says he smells gas. There is no safety on the knobs. Just brushing them lightly makes them turn and gas to come out. This is awful that they sell a gas stove like this. Thankfully we have no kids running around the kitchen brushing up against the knobs. Take this stove off the market. Recall.

My GE Profile Model JKP18SOD1SS convection oven stopped working on New Year's Day. The problem was in the touch pad control. Service came out that week, and indicated that the part needed to be replaced. We gave approval for the repair, and the part was ordered. The follow-up service appointment had to be cancelled, because the part never came. I called customer relations, and was told that the part is back ordered, and they have no idea when, or if, it will come in. This is a $1,800 oven, about six years old. We have been without an over for almost a month. This is no way to treat a customer.

We bought an electric GE Profile stove seven years ago. We started smelling an electrical burn for a couple days. Then all of the sudden the stove top had no power and the oven wouldn't get up to the right temperature. When we looked at the back, all the wires were burnt and one of the three plug cords were complete burnt off. The other two cords were very loose and we noticed the screws never went into a secure backing. They looked like they were screwed in but they did not attach to the stove. I have pictures if needed.

Model #PT970SM4SS - GE Profile 30" Built-In Double Microwave/Convection Oven. We purchased it 1 1/2 years ago from Home Depot. It was working fine up until 8 months ago. Honestly, I thought it was me at first the way I was cooking things! But the last 3 months have been awful! The microwave would not hold its time nor could we change times, etc. on it. The oven was not cooking. The GE service repairman came in November, replaced parts for the microwave. It was working. Then the oven was not cooking anything. We have had them there 4 times for repairs. Each time, he has replaced parts. It is still not working and I have to call again. We have lost a lot of money in food in that oven.

We bought a new GE Profile range which has the "PowerBoil" burner. We are using propane. We have discovered that when the range is set to PowerBoil, it can burn for 3-6 minutes and then it goes "whoop! " and the flame goes out. Then gas is released into our house at a high rate. The first time this happened, I thought my wife had just not lit the flame. But it happened again, and I asked her "Are you sure you lit it? " (held the clicker till it lit) So yesterday, I put it on PowerBoil and stood and watched it. A few minutes into the burn, it just popped and went out. Gas kept going. This is a major safety hazard. It appears that gas builds up under the range top until it lights, which blows out the flame. Having an open gas leak of that magnitude in a house is potentially going to blow the house to pieces.

General Electric built in 30-inch convection oven model **** with serial number **** which shuts off during the self-clean cycle. It shows F9 code. This indicates trouble with lock mechanism which includes door lock, and two thermal switches. GE serviceman stated that, I needed thermal switches approximately $400 to repair. I have some experience with electronics. I proceeded to check it out. I found that there are two thermal switches which are supposed to have different part numbers and have different values. According to schematics which came with stove, one should trip at 240 degrees f and other at 176 degrees Fahrenheit. In this oven, the thermal switches are identical with the same part number written on them.

Being the same, the self-clean cycle was shutting off about an hour into the cycle. I purchased a thermal switch with value of tripping at 240 degrees Fahrenheit and installed it in place of lower value of 176, according to schematic. Self-clean cycle now works perfectly. My stove can't be only one on the line when it was built. On the internet, many customers have trouble with this F9 code. My feeling is that some of these customers are paying to have this corrected. How do we get GE to look into this? I have left messages with crystal with no returns.

We purchased our GE Spectra glass top stove in 2003 from Home Depot and had no problems until December 2011. The burners started to make a crackling noise, and cycling on and off. The oven now will not even heat up, nothing, zip and notta. I went online to trouble shoot the problem and discovered all the complaints regarding GE stoves. I will never purchase an item manufactured by GE in this lifetime! This stove cost over $500.00 eight years ago. Shame on you, GE, you had to know these stoves were going to fail!

In February of 2011, I purchased a double oven, GE Model # PT960SR1SS. This is GE's High Profile model. The oven will beep that it is at a certain temperature when in fact, it isn't. I have placed an oven thermometer in both ovens and they are both off by 50 - 75 degrees and will not maintain a steady temperature. The oven has been calibrated as much as possible with no positive results. It may take as long as an hour to reach 350 degrees and that is reached by turning the oven up to 450 degrees.

GE has replace my oven with two new ovens since February 2011 and they all have the same problem. GE is not producing the part that is defective, so they are replacing the oven each time and as a result my built-in cabinet is beginning to be damaged from ripping the old ovens out each time. Evidently, there is an engineering problem with all of the GE Profile Double Ovens. My last call to GE was on 11/23/2011 with the consumer relations specialist telling me she would speak with an engineer and would return my call on Friday, 11/25/2011. A week later, I called, left a message and she has not returned my call.

I have a GE range from Lowe's, model JBP35DMIWW. I had my stove a short time, less than a month, when I noticed the porcelain was chipping under the right front burner with the drip pan chipping. I paid extra for the pans. I was cleaning the stove and never noticed the chips until one stuck in my little finger, this has caused great pain. Sick over the stove, it has continued to chip and the company sent me some paint to cover the chipped part. This stove had to be hit hard during shipping. The last stove I had was a Kenmore and I had it for over 25 yrs and it looked like new when lightening ran in and that is why I replaced it. The company said since it was cosmetic, they would only cover it for 30 days. So here I have a new stove continually chipping and can't get GE to do a thing. I will never buy another GE produce again, never!

We own a GE glass top electric convection range that we purchased about three years ago from Home Depot. Functionally, it's terrific, but food vapors have gotten in between the layers of the glass on the oven window and have produced about six heavy drip trails where we can't get at them. Also, although there is labeling on the door and above the oven opening, I'm not finding a model number. Can you help us with this one?

My wife and I purchased a GE range in 2002 at a cost of over $1,400. The control panel has problems, and we scheduled a repair. We were told that the control panel needs to be replaced. We are now told that the replacement part is no longer available. Our service contract will only provide $400 to replace the range. Keep away from GE ranges.

My wife and I purchased a GE gas cooktop and electric oven in July 2004. Since that time, my wife has smelled wisps of natural gas. Then I used leak detector on all the connections going to the oven--which showed no leaks.

The experience of the Whiteman contractors mirrors ours. We had a service man out who could find no leaks.

My wife's nose is more sensitive than mine, but even I can smell the gas. It is not a constant leak all the time. But when it leaks, you can sure smell it. I don't know whom to go to, to get it fixed.

I have a GE glass top electric range, about 5 years old. The back two burners have started coming on even when they are off. Is this a safety issue? I have a video and pictures of this happening. I called GE and finally got through to someone in their safety department. I was told that "yes" this was a safety issue and that they would schedule a tech to come out and replace the "switches". I don't know how they knew it was the switches.

The tech came out and told me the switches are bad. He said that he would have to order them, but he would give me a discount on one of the switches since I was out of warranty. I told him it was a safety issue. He corrected me and said, "No, it wasn't." I told him that GE made the appointment for the tech to come at no charge to me. He repeated it wasn't a safety issue, even though GE told me it was. I asked him to leave. He gathered up all his shoulder strap electronics and walked out either calling me a "bitch" or saying "this is a bitch". I am a man and didn't like his tone or what he said, but I just let him leave.

I called GE back. Again, they told me they would send someone out between 8 am and 12 pm to do the repair at no charge to me. This time the tech called and told me he was on his way. But he said that I was going to have to pay for everything, that he wasn't doing it for free. I told him not to come and of course, he was pissed off. I'm about ready to download the video and pictures on-line for the world to see how bad GE products have become and start filing complaints.

I live in a rental apartment, equipped with a GE Hotpoint RGA720EKWH gas range. On September 26, after having preheated the unit to a thermostat temperature of 200 degrees, and subsequently shutting it off in preparation for cleaning with Easy Off Heavy Duty Oven Cleaner, the broiler, after application of the product as directed and a hiatus period of about 20 minutes, spontaneously burst into flame, igniting gas issuing from the ports at a rate clearly exceeding safety limits. Manipulating the oven thermostat had no effect; indeed, it was in the "off" position during the entire incident.

The cleaning product in the oven vaporized, creating a toxic smoke, and the entire area became so hot that I had to call the fire department to shut off gas and electricity to the unit and quell the flames.

I purchased a GE range which was scheduled to be delivered on Monday 12 Sept 11. The automated system called us on Friday, 09 Sept 11 to confirm the delivery and would call us back on Sunday, 11 Sept 11 to give a time window after 6:00 p.m. I never received a call. To facilitate the delivery, my wife and I moved the furniture and disconnected the old range--it is hard wired. On Monday, 12 Sept 11, I called Home Delivery. The automated response told me that the delivery was now scheduled for 10/12, but a time frame was not available. I called and talked to a real person and got no satisfactory explanation. They said, "We apologize, but it is not scheduled for today." Tough!

On 8/21/11 I, I purchased a GE gas stove from Home Depot to use with my LP gas. My propane company came out to hook up the appliance and converted it to LP (parts are included). During the hook up, the propane company claimed it had a leak and couldn't hook it up. The model is JGBS19DEN7WW. The service technician came out to the house but couldn't service the range since the propane company removed the fitting, claiming it would reduce their liability. I again had to schedule with GE and the only available appointment was 1.5 weeks away, which I agreed to. On the day of the second appointment, I took off from work but found it strange that I didn't receive a call and received no email, so I called.

GE claimed that I cancelled my appointment, which was ridiculous. The first representative said it was cancelled through the web interface, so I hung up and called back. The second representative claimed that I cancelled it through their automated system (they call you the night before), which is so far from the fact. I asked the representative why I would take off and wait for a technician. I'm really not sure what game GE is playing but it cost me over 2 hours on the phone. GE tried to find an authorized service center but had no luck and said they would work with their dispatch but told me not to hold my breath (similar wording).

To my amazement, I received an email that a technician was going to come out, so I waited. Their appointments are from 1 pm to 5 pm and my technician showed up at 6 pm. The technician was very nice but didn't find a leak so I'm going to use the appliance based upon GE technician's professional advice. I'm not sure what to think but I can honestly state that GE customer service needs refinement, and I hope the technician is right about my stove not leaking.

Our new GE stainless steel gas range is three years old, and all of the markings for the knobs have completely worn away. We have only used appropriate cleaning products and methods to clean the range top.

I have had several other ranges in the past and have never had an issue with all the markings completely wearing away so easily.

We Purchased a New Range at Home Depot, made by GE. Upon receiving the Range the delivery man turn the oven on and as the Range warmed up, a Foul Poisonous Smell begin emitting from the Range. I ask him what the smell was and he informed me that it was normal and to leave the oven on for about a 1/2 hour at 350 degrees then turn it off and let it cool then do the process again and it would be ready to use. I did has he instructed and the smell became stronger and stronger filling my house with poisonous smelling fumes.

I read though the owners manual trying to find a solution to the fumes. There is nothing written anywhere in the manual about the fumes, how to get rid of them, why they are there. No mention of the smell and fumes anywhere. I called the company and was told how to get rid of the fumes and odor. I was told to put it on the self cleaning mode for 3-6 hours and that I was to open all my doors and windows and remove any birds from the house. Then I was to leave my house and either go to work or go for a walk. I don't leave my house when the dryer is on let alone with all my doors and windows open. So I questioned him further asking him why customers would have to do this. He informed me that it was because it was too Expensive for GE to burn off the Acrylic adhesive that holds the insulation on the sides of the Range at the factory so they have the customers do it. When I ask him where in the manual it said that, he could not give me a page number.

He gave me page 22 for the self cleaning instructions. I then ask him what the product was that GE used to cause the Poisonous fumes. He said he didn't know. I ask him to please get the MSDS and read to me what it said. He then read the MSDS to me and it told about the adhesive and what it could do to people and pets. It will kill birds and affect some person adversely. There was nothing more he could help me with. So I thanked him and hung wanting to cry.

We are a contractor at Whiteman Air Force Base, Missouri. We install GE and Hotpoint appliances for over 800 houses. We purchased 5 ranges and they all have leaks at the regulator. Also there is another Contractor (Walsh Construction) building new houses for Whiteman Air Force Base and they are having the same problems with the GE ranges that they are installing.

The same Warranty company (A & E) working on their's also. The safety situation we have is GE Warranty has been out here numerous time and stated they could not find any leaks, but our occupants can smell gas and are having health problems. AEPS has a Inficom Gas Mate and we found the leaks on the same part (regulator) on over 10 stoves and also have tested the old fashion way with bubbles and every 3 to 10 minutes gas is detected and bubbles appear.

We are concerned with the safety of the product. We are not getting anywhere with the GE Warranty Company as they can never find a leak, but they don't any have a gas detector to look for leaks? I have exhausted my resources with GE Warranty service and do not know who to contract for customer service and I am concerned with the Safety of our occupants.

Early August of 2008 we purchased a GE gas range model #JGBS23DEMWW. While the product was under manufacturer's warranty on or about December 12 of 2008 the unit began to leak a lot of gas under the top of the stove by the burners. Our local utility company inspected the range deemed it unsafe for use and turned off the gas.

GE scheduled an appointment for Friday the following week. The repair tech arrived at 4:30 pm for a 12-4 appointment. He did not have the parts and said he would order the parts and that they would be in by Tuesday. We telephoned to schedule the next appointment only to get an answering machine and no return call for the next four days. By then I was pretty mad. I telephoned the store manager who said the wrong parts had arrived and that the new parts would arrive at our house the following Friday. The tech fixed the appliance or so I thought. I spent the next three days power cooking the Christmas cookies and breads. The oven needed longer warming times to reach the proper temperature and my husband was sick off and on with what we thought was the flu.

On New Years weekend my husband and I were by then very sick with flu-like symptoms. We left our house to to purchase flu remedies. When we returned and entered the house I smelled gas, a lot of gas. We opened the windows and immediately called Nipsco and again the stove was leaking gas from the burners and oven. Again GE scheduled an appointment for the following Tuesday. Again the tech arrived without the parts and rescheduled yet another appointment for the following week. The parts arrived on Wednesday the following week and he arrived on Friday to fix the stove. He stated that we needed to adjust the oven temperature and that he would replace all of the parts by the burners and a part in the oven. This time I contacted GE consumer relations and notified them of the problems with this appliance. They offered to cover the repair and a warranty. I had purchased an extended warranty which covered the repair.

We continued to have flu-like symptoms for the next four months. I started getting severe headaches on Wednesday 05/04/11. On Friday, I turned on the stove to cook and noticed a stronger than normal smell of gas that was not clearing up as fast as it should. As my husband entered the kitchen, I mentioned the smell. He sat down complaining of a headache, nausea and muscle aches. I immediately turned off the stove and it made a high pitched hissing sound. Again I telephoned Nipsco; again they found a gas leak in the front right burner and a high carbon monoxide output from the oven, deemed it unsafe for use, and turned off the gas. They arrived in just over an hour.

Out of concern for our safety he tested our furnace, water heater and gas fireplace off and turned on, all of which tested fine. I immediately called GE following the Nipsco tech's departure and was given the first available appointment for you guessed it, the following Tuesday. This time I notified consumer relations the following Monday and stated that I want the appliance replaced. On Tuesday the tech arrived late. He insisted that there is no gas leaking from the burner and that the equipment Nipsco used was overly sensitive which gave false readings. He insisted that the soap bubble method was best. He found a gas leak in the oven and asked if the oven took longer than normal to heat up to which I said yes. He explained that it was enough to cause the smell of gas to escape from the burners and could cause problems.

I explained the range's problem history and he stated that some parts by the burners had been changed but that there were no new parts in the oven. He then stated that he did not have the proper parts or a carbon monoxide tester (no big surprise there) and that he would squeeze us in on Thursday in the afternoon. Then he asked if we wanted him to leave the range gas on! I told the man "not until it's fixed."

I again emailed Karin/consumer relations today 05/11/11 letting her know that the service tech had implied that the range was safe to use despite our obvious signs of carbon monoxide poisoning and his acknowledgement of a gas leak. I again stated that I want the appliance replaced and that the lemon law applied to this case. I then sent a second email to notify them that the top of the stove becomes too hot to touch when the oven is in use. They have not responded at this writing.

I woke to thick smoke, barely able to breathe and immediately realized something was smoldering or on fire. I quickly began to follow the scent through the house and realized it was coming from my kitchen. As I ran past the stove, I noticed it had no lights on so I did not think that was the trouble. How wrong I was. After searching the rest of the house I went back to the kitchen and opened the oven, there the broiler was on and had somehow come on in the middle of night without any human assistance. I turned the knob but nothing happened, it was in the off position when I first got to the GE electric stove. I could not pull it out, it was so hot I could not get near the front of the stove. I knew I would never get it unplugged so I went out back and began to turn off the circuit breakers until the stove became inoperable. I allowed the device to cool until I could finally pull it out, which took two people and much, much work.

Thankfully, the only damage was to my mental health and the stove. I had 2 grandsons over that night so it could have resulted in the death of 4 people, 3 dogs and 7 birds.

This is GE in response to What's On Your Mind - What's Cooking? dated 3/23/2011. We would like to respond with Vee. This is Di with GE. I regret to hear of your situation and GE would like to research it for you. Please email us with details including the model # at ***@**.com. Thank you.

I have a GE glass top electric stove, came with the house, so is a few years old. The oven quit working last year, and I did not get it fixed, stored items in it as I had other cooking options. Today I woke up to a smoke filled house, apparently the self clean mode spontaneously came on during the night and melted all I had in sitting in the oven! I was lucky that I woke up when I did, as this could have caused a serious fire! I have a couple cats and they were cowering all over the house, trying to get away from the fumes. I hope their health is not compromised. Am airing out the house as I type this, this could have been much much worse!

The entire stove was very hot all over, had to use some hot pads to pull it out from the wall so I could unplug it. Luckily, the wall behind it did not catch fire. It was so hot. This stove is dangerous! If you have a self cleaning GE oven, I would really be wary about it! Make sure your smoke detectors are up to date with fresh batteries!

First, I would like to compliment both repair people. Rodney was out on March 9th and Howard was out on 16th of March 16th. Both were very professional and worked diligently attempting to correct the issue with our new stove purchased on Jan 20, 2011. The bottom line was that GE manufactured this particular model with the wires to the door under an area that literally burnt them out and shut down the use of the oven completely. Howard was greatly concerned as he had another issue with the same stove, same problem in **** for which he would also have to completely rewire to correct the issue.

My GE gas range was purchased in April 2004. The bake igniter has been replaced 6 times since that date. The last time it went, I was given a number to call a supervisor who would allow me to get a replacement oven the next time it goes out. GE conveniently never put this into their notes, even though I was told that it was there. GE wants me to purchase an extended warranty in order to cover the product or rebuy another GE oven at a reduced rate.

I want the oven replaced as the main parts of the oven keep faulting over and over again. When you purchase an oven for almost $2,000.00, you would expect it to last more than 5 years. I can supply details of each repair and have now also contacted the president of GE as I am again without an oven.

We purchased a new home just over a year ago with all top of the line appliances. Our GE Monogram vent hood fan model ZV750 stopped working shortly after a year. After many frustrating phone calls from one GE service provider to the other, they basically told us that no matter what we would have to pay for a service call because it had been over a year. When you purchase a product that they "claim" to be the top end if it does not work shortly after the 'warranty', you would think they would be concerned about the quality of their products, but they are not. I would never purchase one of their products again! I just want for the service provider to come out to our house to 'check' what is wrong. Will be over $75 plus the repair and $15 for every 15 minutes they are at our house "fixing" their unsatisfactory product.

I purchased a GE Gas range Model JGBP24GEJ in 1990 from Sears in Leominster MA.The first time we used the oven, the oven got very hot and the turkey was burning up. I shut the oven off & it continued to heat up. I shut off the propane tank outside, contacted Sears (they were very good) and in a couple days, they took the stove away and brought a new one. In Aug.2009, the oven would not shut off and we contacted a service repairman who determined it was the gas regulator that failed, a common occurrence. according to him and it cost $267.00 incl labor for a new regulator plus labor.

He said that GE got top dollar for their parts which I was familiar with. On Oct 20, 2010, the oven again would not shut off and smoke detector went off warning of carbon monoxide.This piece of junk cost $750.00 when purchased. We are awaiting our new stove( No, not GE) and this one has been disconnected & is getting junked. I will never buy a GE product again. I am only submitting this to warn others of the dangers of GE Stoves & after reading all these entries, I am not alone.

I have 3 new GE Profile appliances and am not happy with one of them. I have a gas cooktop ($1500) and the finish on the grates seems to have rubbed off and looks terrible.The warranty man said that is the nature of the grates (they are black matte steel) and he will replace them but they will look that way again fairly quickly. I think that is just poor quality to have a new appliance looked worn and tired so soon.

I have a GE over the range convection oven/microwave. The plastic handle has broken several times. I am an engineer and started to look closer at why this was happening. GE said it was because the oven was too close to the range and heat was affecting it. After looking closer, I discovered that the top handle screw goes through the doors metal frame work and is supported well, the bottom screw, which is the end that always breaks, does not go through the doors metal frame and only goes through the plastic of the door allowing it to flex a great amount. After drilling a hold through the doors metal frame and putting the bottom handle screw through the frame, the handle has not broken in 5 years. This is a design flaw within GE and they should stand behind it.

I have heating elements on my GE Range which are slick, just like a gentleman said in his remarks, and it is a danger. On one of the burners, I tried using a brillo pad to take the slickness off of it and it didn't work. The range came with my pre-fab home. I've had to catch the pans from sliding off the burners.

The oven turns on and continues to heat despite being in the off position. The top of the stove was extremely hot to the touch and the white paint was beginning to turn brown. I turned off the circuit breaker in the garage to avoid a fire.

I purchased GE Gas Range Model #JGBS23DEM4CC from P.C. Richard & Son on 7/7/10, which was delivered and installed on 7/9/10. First service call was on 9/7/10, relating to extremely hot burner surface and oven surface resulted in adjustment of oven door and tightening of gasket. Second service call was on 9/10/10, again related to extremely hot burner surface and dangerous burn hazard existing. Technician was aware of condition and advised that nothing can be done since appliance falls within the federal guidelines of heat emission and I was not the first complaint. This support the complaint that extremely hazardous condition exists and G.E. has no remedy. Consumer cannot use appliance for the purposes intended without the fear and likelihood of suffering severe burns.

This is concerning the plastic glider adjuster that fits the GE Hotpoint gas range model number - RGB745BEA5WH. The part is plastic with a threaded screw-type center shaft that is approximately 1/2 inch in diameter. The part has been redesigned and is now all metal with a screw-type center shaft that is about 1/8 inch in diameter. The glider screws into a support bracket on the range to support it and level the range. There are four glider adjusters supporting the range. The threads on the original plastic glider broke when I attempted to move the range and the glider can't be placed back into the bracket and is now causing the range to wobble. I felt this is a potentially injurious and hazardous situation and that the range is now unstable and tippable.

I contacted a parts supplier and they informed me that GE has redesigned the glider and the new part will not fit the range. Upon the supplier's advice, I contacted GE directly for a new part. I spoke to Kathleen on August 25th 2010 and she gave me the GE reference number of 8456869. On August 31st 2010, I received a new glider in the mail, but it is the redesigned glider and does not fit. On September, I contacted another representative (name unknown) and explained the entire problem. She evidently must not have been paying attention because she then asked me "what's the problem." She then advised me to contact Consumer Relations, which I did and I spoke to Mr. Watts. Kathleen seemed to recognize the situation and she shipped the part free of charge and it is indicated as an emergency on the shipping form. He proceeded to berate me that basically what do I expect - since the range is out of warranty and nine years old. I failed to believe that I am the only consumer in the country who has an older kitchen appliance. The range works well and it is only a matter of replacing the glider.

I feel that this was a design flaw from the beginning - the fact that it is plastic and supporting a heavy range. The redesigned glider looks like how gliders have been from the beginning. I suspect that the plastic version was an attempt to save a few cents and they discovered that it was a problem. However, the issue is that they seemed to have failed to provide any remedy for those who do have the plastic part.

Mr. Watts seemed to indicate that this is all my fault because I moved the range and I must have done something to break it. It was a stupid design to begin with and I told him so. I didn't see anything in the owner's instructions where it states that the range can't be moved. I am looking for a solution to prevent the range from tipping due to its instability. GE can't seem to understand this and seem to think that I have a very old range that should be replaced. I am not replacing it at this time. I asked them since they redesigned the glider and it's smaller than the original, if they made some sort of insert for the support bracket that the glider can then be screwed into. Mr. Watts said no.

This range is a tipping hazard in its current state. I will have to prop the range up on something so that it is less wobbly, but this is still a problem particularly if I have young relative visit my home. The range is appended to the wall but is still not stable due to the missing glider. I just don't understand how they can redesign something probably knowing that it was not good to begin with and leave people stuck with the problem. I will never buy another GE product again.

I emailed them about my stove, GE Spectra, about 7 years old. The burner won't turn off even when putting the knob in the off position. Then the light that shows that a surface burner is on, is always on. That same front right burner will go from a low or medium setting to extremely high regardless of what the setting is on. Then the left back burner will come on when not turned on. The front left burner keeps going off but then the back burner comes on. Big fire hazardous.

We have a GE Profile, model JB988, glass top range. At least 3 times over the past two years, a burner turned on by itself. Twice, it was in the middle of the night. We have been turning off the breaker when it's not in use because of this. Last night, I used the oven to bake a potato casserole. We grilled steaks on the grill outside and had cold three bean salad. At no time yesterday did I use a burner.

At about three this morning, we awoke to a strong burning smell. My husband accused me of not shutting down the dampers on the grill. Well, that was not the problem. The front burner was on high and turned on by itself. A plastic cutting board, which was on the stove, was burning. Our smoke detectors never went off (that's a separate issue). We spent about two hours with open windows and every fan we have, ventilating the fumes. I'm sure that plastic fumes are potentially toxic.

I have not been happy with GE appliances. Our ice maker went out last December. These appliances are 4 years old. We had a refrigerator lose it's compressor after 5 years, which we purchased in 1986. The Sears fridge we replaced it with is still working. I will never purchase another GE appliance again!

Purchased a GE JES-14518J-02 April 2009. Mfg date is Sept 2007. It was the size I needed and while already ~1.5 years 'old', it was more recently manufactured than many other machines of various makes on display in several stores.

Long story short, it stopped heating 14 months (2 months out of warranty) later. Clock, lights, etc work as others have described. The prior oven was a Sharp. It lasted about 4 years. I went with a non Sharp due to this short lifespan. It had replaced a Sharp that my wife and I received as a wedding present in 1990. It worked for 15 years! I'm so fed up. I think I'll toss the GE since all similar reports here suggest a very expensive repair. Who needs a microwave if it will only last a year? I don't have money to throw away.

I'm told that major appliances are now expected to last 7-8 years. Unacceptable, these things cost many hundreds, if not thousands, of dollars. My Kenmore dryer is 27 years old, works fine and never repaired. The washer purchased at the same time was replaced two years ago. It had a new circuit board and a pump along the way. The dishwasher (a GE, I guess they used to make reliable products) is 22 years old, never need a repair. The Amana refrigerator is 21 years old. The only 'repair' I made was to take apart the fan, clean it and put it back together and replace the gasket on the freezer door. So I might be using more electricity with the older appliances (which does bug me) but we run the dryer on low heat and have always let the dishes air-dry. They work well and I have no confidence a new one will last very long.

The Jenn Air stove is another issue. It lasted 14 years but I had to replace the bottom element (OK, not too bad) and two pricey circuit boards, a couple of hundred each and I did the work myself. These things are darned expensive, as ranges go, many hundreds of $$ to repair is not exciting. The display started to fail again in March and the paint on the top was peeling so I replaced the range. I went with another Jenn Air not because of reliability (they have a bad rep) but because no one else makes a stove with modular grill and heating elements.

I have a top of the line Monogram oven made by GE. It is about 10 years old so when it lost all it's power one day, I was not totally surprised. I called GE to schedule a service technician to come to my home. He came on April 30, collected $95.00 for the service call, and said it would take 2 weeks to get the parts that I needed. That sounded like a long time to be without my oven, but I had no choice but to wait. After 3 weeks when I "did not" hear from them, I called for a status. They informed me at that time that the techinician "did not" order the parts. I was furious and called the customer advocate division where I reached Tylor who seemed to really care about me and my situation. He said he would order the parts right away and have them shipped to my house to arrive no later than Tuesday of the following week.

We schedueld a new appointment for Wednesday figuring that we would be safe since the parts were slated to arrive no later than Tuesday. On Tuesday when I arrived home from work there was a note on my door stating that the technician had been there but found no one home....well duhh...the appointment was for Wednesday, so why would they come on Tuesday and expect me to be there? Again I had to call GE to speak to Tylor to reschedule my appointment. We rescheduled for the following Friday.

On Thursday night dispacth called and said they would need to rescedule my appointment. I called Tylor first thing in the morning to complain. He said he would take care of it and call me back. He did take care of it, and the technician came, but when he got there he realized that the parts that had been ordered where not the "right parts" for the model oven I have. He reordeed the parts on his laptop in front of me and rescheduled me for the following Friday. So, I took the day off and waited for them to arrive. Around 10:00 the dispatch office called and told me that they were not going to be able to make the appointment. I was again furious.

So, I called Tylor and spoke to him about it. He said he would take of it and make sure a technician comes that day. I said great. At 11:45 (my time slot was 8-12:00) dispatch called and said that the technician had a medical emergancy and would not be able to make the appointment.....are you kidding me. Is this GE or some small Mom and Pop on the corner that just opened their doors last week? Naturally, I called Tylor, my customer advocate and asked him to call my cell phone since I needed to leave my house and get to an appointment. Guess what....no call back from Tylor.

When I got home that evening there was a message from Tylor (I specifically asked him to call my cell)saying that it was to late in the day for him to do anything. Again, I was furious. I am generally a pretty calm person, not anymore. Tylor said in his message that he could offer me one of two options. The first one was he could call another servicer since the company that keeps messing up is obviously not capable of getting to my house, or he could give me a "discount" on a new oven. Wow....great choices huh. By the way it is now June 7th (5 weeks of this on going hell).

On Monday morning I called and left a rather nasty message for Tylor, my customer advocate, and asked him to please call my cell phone to discuss the matter. Well, on June 9th,(2 days later) when I still hadn't heard from him, I called him again. I got another person in the customer advocate division who said Tylor was busy and that he would be able to help me. I went over the long case history with him and then told him how aggravaited I was about the 2 choices Tylor offered me. A discount on a new oven...so let's get this straight. I can buy a new oven for $3000.00 and get a 10% discount when the repair job is $200.00. Yah, that makes a lot of sense. Apparently, Tylor thinks I have more money than brains. After venting this to the new guy that I was talking to, he told me that he would discuss the whole thing with his supervisor. He put me on hold for about 10 minutes and came back and said that what Tylor meant by the "discount" was that GE was prepared to offer me a BRAND NEW OVEN and all I would have to pay for is the $200.00 installation fee. Ok, well now, I'm happy. Finally GE is making it right for me.

The new guy then says that I would need to speak to Tylor again to close the deal since he is the "customer advocate" that opened the claim. So I went on hold again, about 15 minutes. Tylor gets on phone, acts like he has no idea that it is me on the phone. I told him how pleased I was that GE was going to basically "give" me a new oven and Tylor says.... WHAT... GE is not giving you a new oven. I mentiont to him that is what the last customer advocate just offered me and proceeded to tell me that he was mistaken and that GE would never authorize such a thing.

So as of this date, June 10th, I have yet another appointment scheduled for Monday....I can hardly wait to see what happens next. In the meantime, I am so ****** that they made me that Offer and then recinded it, that I have put in a call to Tylor's supervisor, Lisa and am currently waiting to hear back from her. My guess is that I will have a very long wait! My advice folks.....DON'T BUY GE PRODUCTS. THEY COULDN'T CARE LESS ABOUT THEIR CUSTOMERS AND THEIR CUSTOMER ADVOCATE DEPT. IS A BIG FAT JOKE!

I've had a GE PGB918 range for less than a year. Early on, I had a technician come in to look at two things, one being that if you happen to lean on the knobs even a little, they will turn, either releasing gas or turning on the ignition and thus, fire. Meanwhile, you might be surprised or burned by the fire, or might leave the room or not notice for a while that the gas is on. The technician (his attitude the entire time he was there is another story) said it was my problem and nothing could be done. I have since seen on the internet many people complaining about the same thing.

Today, I had just made some toast and was leaning range to turn off the power to the toaster. Next thing I knew, there was an explosion, singeing my hair (thankfully held back this time by a hair band) and my eyelashes, and, of course, scaring me. Apparently, gas had leaked and reached the hot toaster (again, it was not on) and exploded.

Three calls to people at GE have led to the scheduling of another appointment but the last person I spoke with said that if the technician finds that the stove is operating as designed, then there would be nothing they could do. This piece of equipment is dangerous. It is too easy to casually brush against a knob and turn it. I don't know what they will say to me next week but from what I have been hearing, I don't hold out much hope for a good resolution. This item should be recalled immediately. I don't know what to do here. This was an expensive unit.

I own a GE gas range for approximately 4 years that has a self-cleaning feature. I am happy with the product; however, I used the self-cleaning one day and the control panel (circuit board, timer, clock, and dialer) melted. I cannot use the oven as it works together with the circuit board. GE repair man came down to my home and claims in comes from overspill of food cooking. What nonsense. Maybe we should stop cooking, if his claim is right and it could melt parts on the stove. They want $300.00 for repair. I believe GE is responsible. If they manufacture their parts in plastic that could melt, why am I responsible? It cost me $300.00 to repair.

I have always used GE products and have been very pleased with all of them. My previous electric range was superb. I had it several years and it was in excellent shape. I gave it to my granddaughter who is getting married and bought a new one JBP35DM1cc/AT223097Q in January. The entire top gets extremely hot whenever I use the big burners. You can not put your hand anywhere. Any splatters burn on immediately. I called your hotline and they said I could not use any pan or skillet larger than the burner element. I have lots of family size pans/skillets but using smaller ones still did not make a difference.

My old GE stove, I used large pans and even my canner but the top of the stove never get hot. Even standing near the oven door handle, I can feel the heat from the burner clear through my clothes to my skin. I am not happy with this and wonder if there is something wrong with this new range. That is a safety issue that should be addressed. Please reply. Thank you for your help.

I purchased a GE stove and microwave from General Appliance on 5/6/2010. I chose to pick them up rather than pay for delivery. I was told to sign the form stating that there was no damage to the ovens. I told them no because I had not unpacked them yet. The man said all this is just saying that you picked them up. After I installed the oven I noticed the bottom drawer was uneven and stuck out on one side. I called General App. that day and they told me to call GE. I did and scheduled a service call for 5/8/2010.

The tech said the drawer was out of alignment and he ordered a new drawer frame. He came back on 5/10/2010 and installed the new part. It did not help. He called his tech support and they could not help him. He tried to help me saying maybe it was damaged during shipment and that they would most likely replace it. He told me I would get a call later from customer service about the stove. When Ms. R called me she said that because I did not pay for delivery that GE would not do anything about. I spent over $3400 on these GE junk and they said they were so sorry that I had a problem. But they were unwilling to do anything about it. The book that came with my stove says in it "GE cares" that is a load of crap. Please don't buy any GE appliances. They will not stand behind their junk.

I purchased about $8000 of GE appliance for our kitchen (Advantium Microwave, double oven, cabinet depth refer and this cook top (KitchenAid received the dishwasher.) The cooktop has been a problem child. We ordered a PP950BMBB cooktop unit that does not have a Stainless Steel ring as we liked the clean look. The top broke and it was suggested that if I wanted to pay for it (turned out to be $190), the replacement stove top they would include the SS trim on the new part. The benefit of this being it protects the cooktop edge from breaking.

I did so and since the first top was replaced, three have failed either because of defects or wires being cut during replacement. The current problem being the pan sensor does not work. I called for another replacement and in the midst of this (their service man was at the house at the time), one of their customer relations folks intervened and suggested a replacement cook top. I told him there was not a mismatch between what was ordered (no stainless ring) and what I have now with the stainless ring (Model Number PP950SMSS.) I explained and I was told the unit would be shipped with the SS ring.

Yesterday the gent came to install the cook top and he came with the unit without the stainless ring and said this is the wrong cook top and left. I called Customer Relations this morning and was told, "If you want the stainless ring cook top, you will have to pay for it because it was not the original order." I was told that by two service people and one supervisor. I was most rude to the supervisor as he appeared to be dumber than a box of rocks. I was told the rule is you will get what you ordered. So I have reverted to their repair process and was wondering why the Customer Relations person who intervened bothered.

His comment was that the repair people "were not calibrating the cooktop part and a new unit needs to be ordered to solve the problem." The main reason I got annoyed with their folks is I inferred they did not believe me (that I have a stainless ring on the current cook top) and that does tend to bring me to a boil very quickly. Never once did they ask if I have a receipt for paying the difference of the SS ring, just followed down the line and said you will get what you ordered.

This is about the wall oven (JKP30W0M1WW) with its control panel (Part number WB27T10970). The clear plastic cover over the panel's control buttons started to bubble and come loose from the panel. Because the oven is 2 years old, it is not under warranty. So they will charge me for a replacement control panel.

A service man took a look and said this is a design problem. The heat vent is located just below the control panel and just above the door. He said he has seen it many times. The more the oven is used, the quicker the bubbling happens. I don't use mine much, so it took longer. A previous model has a lip between the panel and the door, so this doesn't happen. Even if I replace my panel, it will happen again and again.

Eventually, I won't be able to use my oven if the panel cover comes off. And each panel costs about $138 to purchase. I'm not sure of the installation charges.

I remodeled my kitchen in 2007 with top of the line GE profile appliances. Heating element went out last year and was replaced. Six weeks ago, we woke up to a smell of burning plastic and a house full of smoke. The heating element stayed on to the point that the granite counter top was too hot to touch. I had to hit a circuit breaker to shut it off. Everything in the dishwasher was destroyed. The repairman came and said GE knew of the problem and that our dishwasher was a complete loss. We had an extended warranty which would pay $750 on this $1,200 machine. I called GE customer service to no avail stating this is obviously a defect.

I contacted Jeff's office (President and CDEO of GE) and spoke to his rep Billy B. He offered me a $75 coupon towards our next GE dishwasher. I said "$75 for a defect". His response, "I can give you $150 coupon and that's the best I'll do". Being infuriated, I filed a complaint with the Board of Directors and the Vice-President of Marketing. The next morning at 8:30, I received a call from Mr. B stating "he reviewed our case and would replace our dishwasher ModelPDW9880LSS with another Model PDW480R10SS. This was delivered last week. I just called the repairman because this one doesn't drain.

As I stated in my original complaint, I believe a class action lawsuit is the only thing that will get GE's attention. As retired career military, it is a disgrace to see an American company treat its customers with such disregard.

I am the maintenance supervisor of the above mentioned community and we own 312 full equipment GE kitchen appliances. The one I am concerned is the GE Ranges model #RB536W H3WW "Drip Pans". Somehow if some grease fall on it and if the users,"our residents", leave it unattended for short periods of time at HI setting, it will create flames. I recently put it to the test and not even in 5 minutes, the pan I use was on fire. I notice that maybe the drip pan reservoir or the concave spill retainer is too close in distance to the burner. We have experienced seven kitchen fires which I have documented since we began operations, and all of them are for the same reason. I just want you to take this into consideration and probably redesign the drip pans so if there is any grease spilled, it will be retained at a greater distance from the burners.

We remodeled our kitchen in 2006 with all GE profile appliances. We purchased a service contract. We have had nothing but trouble with the dishwasher model PDW9880LSS. The heating element burned out about a year ago and was replaced. Six weeks ago, the heating element stayed on and we awoke to smoke alarms and the smell of burning plastic. The granite top was so hot it would burn your hand. The GE repairman came to our home and told us this was a common problem and yet no recall was put into place.

The machine is a complete loss. The service contract said they would pay us $750. It cost $1200 to replace it. Mr. ** in corporate office offered us a $75 rebate on our next purchase. I disagreed and stated it was a manufacturer's defect. He then said, "I will give you $150 rebate." I said, "Is that all you can do?" And he stated yes. He informed me that the dishwasher would not cause a fire because it was encapsulated. If the heating element is defective, what is to say other things are not? I believe after reading all the complaints and fire scares there should be a class action lawsuit against GE.

This will cost us at least $600 out of pocket because I have no intention of using GE again. My husband is 76 and in a wheelchair. His life might not mean anything to GE, but it does to me. We are retired Vietnam Vets, and like all Americans, we deserve better from an American company.

First, let me state that I work for P.C. Richard & Son, a major appliance &electronics retailer in the N.Y./Tri-State area. Over the past 5 years, I've sold many G.E. appliances, and generally, customers have been happy with their purchases.There has, however, been a recurring complaint, which I myself have experienced on a G.E. stove I purchased for Model JGBP36DEMCC).

While I am quite pleased with the overall performance of this range, I am deeply concerned with the slickness of the coated burner grates. On more than one occasion I have had to grab at a pot handle to keep it from slipping off the stove while simply stirring the contents. Tonight, a pot of boiling water for pasta actually slipped off the grate. Luckily, I was able to jump out of the way and was not burned.

I am aware that black cast-iron (non-slip) grates are available for the JGBP36 models. I have requested that GE supply me with these at no cost, along with matching burner caps, as a safety upgrade. I believe that the design of these grates (slick finish & rounded edges) is a safety hazard, or an accident waiting to happen.

G.E. informed me that I would have to pay for these grates, and that since they did not come with that particular color, it would be considered a "non-factory modification". Interestingly, many of the newer models of G.E. stoves, regardless of color, are being delivered with the non-slip cast-iron grates. While I will continue to sell G.E. appliances, I will clearly point out the potential danger of the slick, coated grates to prospective buyers and suggest alternatives.

The GE electric pop up vent was installed in November 2006. The first repair of the switch membrane was done on November 7, 2008, exactly two years after installation. I had bought a GE service contract for $80.00 for a 2-year duration in 2008. We have to pay a $25.00 deductible for each service call. The switch failed again on November 28, 2008. Of course when the technician comes to the house, they do not have the part which means someone has to be home for another 4-hour window of time. The switch failed the 3rd time in April 2009; it failed again in September 2009 and this time the motor had to be replaced.

The fifth time that the switch had to be replaced was January 19, 2010. I believe that we should receive a service contract for life without having to pay any money. We are spending $25.00 each time someone comes and the time that has to be taken off from work. The technician says the switches fail all the time. They are very cheaply made. If we didn't have the service agreement, a switch costs $115.00 and with labor the total could be almost $300.00 each time! I have tried to speak directly to someone in customer relations. The person I am speaking to will not give me a number. She says she will transfer me and then the phone call goes to a message, saying the call cannot be completed at this time. The technician was unable to provide a number or address to file a complaint. I have been very frustrated about the repeated cost and repairs.

I purchased a GE profile gas range from PC Richards in 2006. The cost was approximately $1100.00. Since I have had the stove I have replaced the starter twice. Each time the oven is on, you can smell the gas. The front burners do not light unless the rear burners are on. I have contacted GE on several occasion to complain about the numerous problems with the stove, but I have not had any satisfaction with their customer service (which is very unprofessional). This has been the worst appliance purchase I have ever made to date. I would discourage anyone from buying GE stoves!

Yesterday afternoon,the fridge said 37 but it seemed very warm. It was fine in the morning. When we went to reset the temperature we found that it was actually 68 in the fridge and 7 in the freezer, it was set at 37 for the fridge and 0 for the freezer. No amount of cleaning, resetting, pushing the turbo cooling button, or unplugging and replugging has solved the problem. Now what little food we have left is in a cooler outside until we can figure out what to do about this.

Serial # zA2-42663Q

I purchased a top-of-the-line GE Profile Dual Fuel range (Over $1700). My complaint is a lack of logic and a lack of customer service at the base and escalated level of GE Service. The issues have been: 1. It has never completed a self clean cycle without getting a failure code 2. The gray grates and burner caps on the stove cannot be kept clean - they are a nuisance. 3. The bottom burner failed after only 18 months.

I contacted the customer complain department and explained the issue. After much negotiation, I got an agreement to replace the grates and burner caps. I requested they be replaced with the black cast iron grates and caps as these - when they get dirty, will be black as opposed to the original that will look mottled gray and black (carbon build up). They sent me gray ones again.

When I re-contacted them they gave me some lame excuse that it wouldn't be fair to others and that it was not possible for them to send out the parts as they weren't associated with the serial number. They said I was on my own on the lower burner and the fail to clean issue. When I asked for escalation, I was told to write to their second level "Customer Service" organization - which I did. In the mean time, I replaced the lower burner.

When I was finally contacted by the upper level CS dept., it was obvious the woman had pre-determined that she was going to say no to my request. Her excuse was that it was not possible to send me the grates I wanted because the parts were not associated with my serial number and would constitute a design change? Since when is color option a design change. The grates are just a different color. GE sells ranges in a variety of finishes and the grate shapes are the same for all of these models. When I explained this, she would not discuss.

I became angry - when I said that she was not interested in making me happy and was being obstinate, she accused me of using "Abusive Language". I used no abusive language and I asked her to make sure the call was being recorded so her superiors could hear there was no abusive language - she accused me again of using abusive language and hung up on me. The logic was invalid, the interest in satisfying me to correct the problems was non-existent.

I have a range that is less than 2 years old that looks terrible - worse than the unit it replaced - I was sent the same grates which soon will look terrible as well. I had to replace a burner that should have pasted 10 years minimum and the self clean function has never worked.

I am however very upset and dissatisfied with my GE product. Because of my kitchen design I was forced to purchase this range. If this is the type of product [they] produce I will NEVER have another GE appliance when these quit, which apparently will be soon. I also have a GE Profile french door refrigerator purchased at the same time which also needed a repair today. Quality is obviously not in your plan for [GE] appliances.

I purchase a GE PROFILE RANGE in 1994. I have had no problem with the stove till now. I was taking a yellow cake from the oven when I noticed bits of something on top of the cakes. When I looked at them closer, THEY WERE RUST BITS! Well I got down on my hands & knees & inspected the roof of the oven. to my surprise the top (roof) of the oven was full of rusted holes! I took a spatula and poked at them & I has rust bits falling everywhere and these holes go thru to the insulation above! There are about 30 holes in the top of the oven. The rest of the oven is in excellent shape...walls, bottom, all fine. no rust.

I called GE CONSUMER AFFAIRS, they were very nice & concerned and said they would send out a serviceman at their expense. The following week he came. He told me he HAS seen this before. My stove is no longer under warranty + there is nothing GE could do. a new stove liner would cost me $500+ dollars. His recommendation was to scrape off + sand down the rust, and then spray the roof of the oven with a high temperature paint and it should be fine. When I expressed my concern about the holes being thru the metal into the insulation, he recommended not using the broiler or any high temp oven cleaning cycle.

In all my 52 years, I have never seen the inside of a stove rust like this. If we lived in a humid climate, I would understand...but then the rest of the stove would be rusted too. So on my return call to GE they told me the same thing the repairman had said and apoligized for any inconvenience...there was nothing they could do. when asked if there was any monitary they could give me they offered a $75 rebate towards a new stove (LIKE I WOULD BUY ANOTHER GE) and stood behind what their serviceman said. i told them that i didn't think paint in an oven where you cook food is a good thing (nice for mufflers) and they said they would make note of it in my case.

So yes we are out looking for a new stove (NOT GE) and all the appliance store salesmen tell me the same thing, they have never heard of such a thing. if the stove is going to rust the whole inside will rust, not just the roof. they all say the top roof metal must have been rusted when the enamel was applied.

I WILL NOT BUY A GE PRODUCT AGAIN! How much rust did we consume till I saw it on the cake? And what would have happened if i had actually sprayed the roof of our oven with paint? FUMES WITH YOUR RUST ANYONE?

I purchased a GE range,JBP71W, in 2005 from Sears. Bottom of the door rusted in 11 months. GE came and replaced the part. Four months later it rusted again, GE said it is now out of warranty. They offered to sell me the extended service plan. I am now going to replace the bottom door trim again. I was not satisfied with GE's actions and will not buy GE again. I also install kitchens and tell my woes to my customers. Way to go GE.

In June of 2005 I purchased a G.E. Radiant Range / Profile Series / Model JB968T for $1,510.00 from Sears. I was replacing an older model G.E. stove which we had for around 20 years. You read it right...20 years. Because we had had such good service with this particular G.E. product, we thought we buy another one. BIG MISTAKE!! From the start I noticed discoloration on the main big burner. It was turning gray and getting darker over time. My cooktop is white, so it was very obvious. Being proud of my new stove, I was very particular with the care of it and followed the cleaning instructions to the letter. Over a period of months it continually got worst. Still under warranty, I notified G.E. They did send a replacement top once, but it did exactly the same thing. Another problem I had was heat escaping at the bottom of the oven door in 2 places. When the heat escapes, it creates a scorched look on the top of bottom storage drawer. This has now caused a peeling and rusting of the paint along the bottom edge of the over door itself.

Like so many of you with complaints about G.E.products, I also found the repair men to be rude and totally incompetent. The particular service man for the Hendersonville, NC area at that time, had such an attitude about him, that I didn't want him back in my house. All he wanted to was argue with me about the problem.
That was in 2007 and I have not purchased a single item that General Electric makes and never will again. I recently had to purchase a new hand mixer, and believe me G.E. was not even an option.

I wish someone would create a lawsuit against them and sue their ###!!!

I have had two GE stoves within 18 months the 2nd stove has quick working 3 months after the 1 year warranty. No one seems to accountable for the faulty products they are putting out.

GE Monogram wall oven came with new condo. Unit does not heat properly, and will not broil (it barely melts cheese). It does not hold temperature and cooks poorly-taking much longer then anticipated or normal. We've had service out 2x because the oven is so frustrating (I used to be a pro cook), and they tell me it "works to spec". They won't do a thing about it, and clearly don't seem to care about my experience with the product. The tech even indicated he's had numerous complaints about this same oven from other owners, but nothing will be done. I'm surprised GE would even put their Monogram label on this poor a product, and am not surprised they are discontinuing major appliance line.

The repairman is due to-morrow to repair the microwave. The dish washer has never cleaned the soap dispenser

I bought a GE range model (jgbp25dem3ww) a little over a year ago from Home Depot. Since then I've had to request replacement parts because the burner caps and grates began peeling paint. The parts were replaced before the warranty ended but since the warranty ended two weeks ago the burners began peeling paint. I called for burner replacements and they said they had no record of my previous request for replacement parts. They also told me because I'm two weeks past my warranty, that I would have to pay for these parts. It's obvious a range bought in August 2008 shouldn't have parts that have paint peeling off in less than a year. GE's response to this is that nothing holds up forever and I should have had a service person come out for this problem. There were oher very usual statements were made by he consumer affairs representative.

closed on NEW Toll Brothers Home 8/09 Upon testing new oven it emitted a harsh chemical odor and discolored the glass door. I reported it to the service dept and was told it was coommon and to self clean the oven for 3 hours. If it did not correct I should call for a service appointment which I did.confirmation #033989331 on 8/14/09. Service man refused to replace discolored door asn said it is common to GE product and would happen again if he replaced it. If I knew I was buying a defective item through the builder and that I would have ended up with a shabby product which I paid top dollar for as an upgrade I never would have dealt with GE but that is what the builder offered.

I built a new house and moved in 3 years and 2 months ago. I invested well over 10K in all new GE Profile appliances for the kitchen which I thought would last many years but I was wrong. Here is a run down on the number of trips the GE service department has been out. Keep in mind that these were individual trips since no two appliances were broke down at the same time. First was the trash compactor. When the unit stopped working, the technician replaced the limit switch. It worked fine for about two weeks then went out again. He came back and had to replace the motor. Of course this needed to be ordered which took three weeks to get in from China.

The second appliance was the 36" five burner electric cook top. I have the one that doesn't have any knobs, just the touch buttons to adjust the settings. After about six months of use, a code started flashing while cooking and the burners would turn off. The repair man came out and replaced a control board on it. Thanksgiving came around and it was my turn to do the cooking.

After about 4 hours of use, the cook top stopped working and the code started flashing. This looked real good in front of about 40 people! Needless to say, I had to finish dinner on the camping stove out in the drive way. The repair man came out and said that I used the stove too long and it overheated. Apparently the burners are glued to the bottom of the glass surface and extended use made the burners detach from the glass? He had to replace the whole cook top this time!

The third appliance is the dish washer. This unit has the reservoir inside the door that holds about a full bottle of detergent so you don't have to add soap every time you use it. I can't remember if a single dish has ever come out clean. The repair man has been out and found nothing wrong. He said, try using a different soap. We did and still dirty dishes. We rarely use the dishwasher now since I have a 13 year old who wants an allowance.

The fourth appliance is the microwave, when we received it, the door was not in alignment and it had a crack in it. This was probably from shipping but needless to say, this was another repair trip.

The fifth appliance is the double convection oven. The repair man has been out three times on this one. Each time, the LCD display would go haywire and you could not read anything on it. Over the three trips, he has replaced every control board and the display in it.

The sixth appliance is the side-by-side refrigerator. I haven't had the repair man out on this one but it looks like we will be making the call tomorrow. The ice maker has been working intermittently. Sometimes, we have a bucket full of ice and sometimes nothing. We now pickup a bag of ice each time we go to the store.

The second problem is it's not cooling. Three days ago my freezer was at 16 degrees and the refrigerator at 46 degrees. The manual says that it's probably due to the door being left open too long so I put a note on it "do not open" to keep the kids out. The next day I checked it 16 hours of it being closed. The temperature has dropped one degree! I've unplugged it to hopefully reset it and nothing. I've removed the covers on the rear and vacuumed out the coils and nothing. Needless to say, I'm about to go move all of my food from the $2700.00 three year old GE frig and put it in the $500.00 22 year old no name frig in the garage.

Sorry for being so long winded but I hope that this message has changed at least one persons mind in purchasing a GE product because I sure won't--EVER!

I turned my oven to preheat for a baking dish. When it preheated, I opened the oven and my initial thought and reaction was the oven was on fire. But looking closer, I realized the heating element was sparking, uncontrollably. There was obscene amount of smoke, setting of fire alarms, and naturally scaring myself and my younger cousin. She didn't know what was going on, and from what she saw, lots of smoke and blinding sparking, she kept asking me if the oven was going to blow up. I threw baking soda on it, to no avail.

The sparking just kept traveling along the element, and I decided I needed my extinguisher. Well, after several minutes of this, it finally stopped, but broke the element in one, or maybe two places.

A rep from GE responded to my concern, and said that that is what happens when the element comes to the end of it's life. And had mentioned that when this does happen, it only lasts for a few seconds and may smoke a little. Not for me, it went on for minutes and there was enough smoke to set off fire alarms.

I thought it was just my oven, but looking online, I realized this is a common problem and has been a continuous problem for many. GE needs to take responsibility for this. It NEEDS to be on recall.

Five months after purchasing a GE 30" gas stove Model JGBS07DEM4 inner glass door broke while oven was on. Ruined dinner - 2 week inconvenience while new glass ordered and installed.

I purchased a double wall oven, Mod# JKP55 in Nov. 2007 and at less than 2 years old the surface around the touch pad area is coming loose, bubbling and wrinkled. It looks terrible and will hinder us in selling our home in the near future. I'd like to see this problem fixed or the touch pad area replace.

My 1-year old daughter was severly burned by Hotpoint Oven door. Oven door was closed and in use and the space between the oven door and back of the oven has too wide gap that an adult can get most of hand inside. She has blistered 4 of her fingers due to this gap. She was able to get her hand between that gap. Now I have to worry everytime I cook that the same will happen again. I will never buy hotpoint ovens or recommend due to this issue. Severe burns on her fingers. Call to emergency after hours hotline and 2 trips to the doctor.

We purchased a GE combination convection oven and microwave (Model # PT970b0M1BB, Serial # MM6135840). The convection oven has never worked right, and after 4 service calls it has still not been repaired.

The first time they came out, they said there was nothing wrong. The second time they said it was the temperature sensor and/or the control board, but they didn't have the parts. The 3rd time they replaced the parts, but the oven still wasn't working after the repair. The 4th time they said it was the lower burner, and they didn't have that part either. They told me it would take another week. I called the GE complaint department to have the part sent overnight, but the service technician still won't come back to (allegedly) fix it until next week.

Apparently GE doesn't teach ther techs to properly troubleshoot or test their work.

We purchase a stove with convection oven as well grill on the top. November 2008, A month later we contacted Ge for a problem related with the stove, 3 months later other issue-stove. 4 times the technician has come to my home to repair that appliance. Now, the top grill do not work or simple the flam is so small that we cannot even grill a piece of beacon or a egg. the gas go out but the flam do barely or disappear letting the gas out... ( smelling gas)

The technician show up yesterday nothing can be done. Beside all those problems, with have a rust issue, the machine is only 9 months old. All my stainless appliances are fine, except GE stove. Ge customer service told me that is ok to have rust, this is only a cosmetic issue and so they do not feel responsible at all. As for the others issues, I was told that they wont exchange the machine only send a technician over and over.

I feel unsafe and very unhappy with the new stove we have used only 1 month. We cannot resell the machine to anyone that we unlike GE responsible people and would not let someone dealing with gas smelling or others issues. Ge Did offer me a discount of 5% discount for a better machine but will not take this dangerous garbage back.

I am very dissatisfied with GE poor warranty. Miserable quality for high price. If this is the way GE is doing business I will not support this anymore. We are looking for a new stove that will work without to have a technician every month or so. A company who stay behind serious customers. Not a company who is selling poor products with a technician

I installed my new cooktop Model PP945BM2BB Serial DS700385Q into my newly remodeled kitchen. The cooktop came without a protective film during shipment. The manual said to remove the film before cooking, but none was to be found. The cooktop was installed during March 2009. Around the end of May I noticed a scratch on the surface of the cooktop. At the time, all I had done was put a baking pan of toast on the top of the cooktop.

I contacted the company and they sent out a representative to look at the scratch. He was rude when he visited and told me that since I knew so much I could fix the problem myself. The warranty for said cosmetic repairs was up after 30 days. Mine was approximately 60 days old. But, he called another service representative for the company and she talked with me and said that I had placed an aluminum baking pan on top (which I wasn't supposed to do). This pan is COOKWARE. And probably after I placed the cookware there, it scratched the surface of the cooktop.

After many calls and letters, the company is refusing to repair the glass surface of the cooktop. They are stating that it is my fault and not their fault. I can buy a new glass top at my expense if I desire.

I have a Ge range and hood. The hood broke and needed a new switch. GE no longer makes this switch. Trying to obtain repairs or a replacement hood has proven to be a major chore. There is no way to get a human being through the various numbers provided for consume3r service. Even if I dial a number given me by the repairman (who was the only GE person who was any good, by the way), or tried to return a call to GE left on my answering machine, I get a notification to call a different number. When I finally reached a human being, she said she couldn't help me but would transfer my call to a real live person who could help. The phone rang, and then"your call could not be completed as dialed. Please dial your call again." Since I had no idea what number I had been transferred to, I could not redial. I gave up.

I think I am getting a rebate on my service contract, and I have an appliance dealer coming out to see if what he has will fit in the old hood slot, but I'm not sure if this is the correct situation, since I cannot return GE's call from July 28. The case number is 9888480. I would appreciate hearing from someone at GE who can straighten this out. If you have to leave a message, please leave a workable number and an extension. Since I do not want to replace the range, I'm stuck with getting a GE hood. However, as other appliances wear out, e.g. washer and dryer, dishwasher, there are other companies out there. It's obvious that GE isn't interested in keeping my business.

In no form is the truth being stretched. We were in another room when we hear a huge crash. When we went into the kitched we found where the oven door had exploded, shooting glass to the other side of the kitchen and further more into the utility room. Had someone been standing in front of it, there would have been serious injuries. The oven was purchased on December 31, 2007 and the door busted in July 2009. The oven was only 1 year and 7 months old. The oven had not been on all day long when it shattered. I had used the ceramic cook top for about 15 minutes about 3 hours earlier. It was completly cooled down when it exploded. The glass lay on the floor and popped around like popcorn in a microwave. Pretty scarey!

GE service man came out in a week and looked at it which they (GE) wanted to charge me 79.95 for that. The part was only 50.00 and the labor was 150.00 to install. GE products are only good against manufacturer defects for 1 year. I do not think that the glass on an oven door should shatter like that at all. GE was not very helpful with covering the cost until I got upset and threatened them to go to papers and I still had to pay for the labor to have the glass installed which was 150.00. It was a constant argument with the customer service rep and they forced me each time to ask for their supervisor. I believe this product should be recalled before someone is seriously injured. I will never purchase another GE product because of the way Customer Relations handled this! Furthermore, the GE Serviceman was so embarrased in the way the company handled the case! That should say something!

GE free standing range Model# JBP35DOK4WW Top surface element arc flashed and melted through element shooting sparks and a bright white flash. Ruined drip pan and burned completely through surface element. Smoke caused by meltdown caused two smoke detectors to alarm. Stainless steel pan was on burner at the time with a medium setting. Had anyone grabbed the pan handle at the time they may have been electrocuted or seriously injured or even blinded by the flying slag.

We purchased this unit in March of 2007 (manufacturing date was 2006). A couple of weeks after we bought the oven, I was baking cookies and I heard a loud pop. The inner glass of the oven door had shattered. A service professional did come out after a couple of weeks, said he'd repaired several like this, and ordered the glass. A couple of weeks later, he came and replaced it. Now, in July of 2009, the microwave suddenly just stopped working. The inside light and the fan work, but the turntable will not turn and the microwave does not generate heat. My husband researched this and it looks like the magnetron.

In June 2009 I turned on the oven cleaner of my GE Spectra stove. A hour or so later I was upstairs and heard a popping noise. I went downstairs to investigate but saw nothing out of place. Later when I opened the oven to clean out the residue, I saw that the inside glass was in several pieces. GE wants to charge me to have someone come out and determine what kind of repair needs to be made, and then charge me for parts and labor on top of that.

Two days ago GE spectra stove that purchased in 2002 caught fire when my wife was baking pizza .Inside the oven lower heating element caught fire. It had a sparkler effect while it burned. Fuses were blown off and the fire eventually broke the lower heating element in to big three pieces and small burned metal pieces were stuck to the sides of oven. When we try to open the over heated oven door to let the smoke out, the one side that hold the door broke off . We have called GE services and we are awaiting for the to come to fix this problem. We have two kids that constantly make pizza ,my wife bakes a lot. This is a seven years old stove the accident like that should never happened.

On 2006 I bought on Best Buy a GE Profile Range, GE Profile Refrigerator and GE Profile Microwave.

Just After the year the Range do not power off correctly, it stay on when the controls indicate it is off, the Hot Cooktop indicators remain on too when the range is off. This is very dangerous. Call GE and they only said the warranty expired and I do not bought the extended warranty.

The Refrigerator freezer do not freeze, thanks god I do not get away the old 12 years old GE refrigerator.

The microwave is not working at all.

I promise myself that will not by or recommend GE products until GE take responsibility of repairing my appliances. EXTENDED WARANNTY PLANS is not the solution, the solution is to make again applaiances that last for long time with a minimum of 5 years warranty.

I believe to GE will happen the same like GM, appliances makers from other countries will take over because of the BAD QUALITY OF GE APPLIANCES

combined cost equal to the new one.

old.

GE does not want to hear of a refund.

My stove caught fire. I called GE recall line and was told that I would get a new stove that was like mine. Ateck. came out and told the support person on the phone that it had caught fire and we need a new stove. It took two weeks to line all of this up and with little help from GE. The delivery people upbacked the new stove after the one that caught fire was loaded. Then I was pulled aside and showen the order wile the other person finshed unpacking the new stove. It looks just like the old one BUT it is not. It is the chepest model they make.

I had a confection oven,this one dose not,it runs on 110 volts and will cost me more to run my old one was 240 volts. I got back on the phone with GE and was told you let the delivery people leave it so it is yours.. Now I ask to speck to a superviser and was told they had all gone home But just before that she said let me talk with my superviser.... So lied to again. I feel GE has screw me good BUT I am still going to fight this

I purchased a new built in single oven from GE approximately 3 years ago. There were numerous problems that I had, including the temperature not being accurate, strong smell of gas including a headache, and smoke pouring out of the oven without anything in it but it was on.

Servicemen came out about six different times and finally fixed the gas smelling problem. According to them they put in all new parts. I continued to ask for a new oven because I was frightened. Finally, they appeared to have fixed it without installing a new oven.

Today, June 13, 2009 I was baking some coffee cakes for a graduation party. They were being baked one at a time. Both were burned at the bottom even though the second one I rased the rack to a higher level.

After that happened I decided to put into the oven a fairly expensive thermometer and set the oven fro 375 degrees. The outcome was the oven heated to 430 degrees. Thus the reason for the burning.

For approximately one year the oven appeared to work fine. Now I am faced again with repair bills for an oven that is obviously faulty.

GE Profile Stove...model numberJS90050k458

Liquid ran down between the oven door inside glass and outside glass. There is s space at the top of the oven door. Poor design! There is no spill safety as in this case to catch overflow of food cooking on top of the stove. My stove is new and the door glass cannot be cleaned since it is inside the glass. I spent 3 hours trying to contact someone to help other than hiring someone to take the oven door apart. Person at the above number hung up on me. when he could not give me any answers. Very disappointed in GE and we have many appliance, to make matter worse, my husband has stock in GE. Won't purchase any GE products as far as I am concerned.

We bought a Hotpoint in Feb. for a new kitchen in our cabin. We used it once in March (we were putting cabinets in and wasnt there at the time full time yet) It wouldnt work, we called the warehouse, they gave us a service tech. We called him, he came out, said he would have the part (BRAND NEW STove?) in 7 days. He never called.

3 weeks went by, we called the warehouse again. She said Mark wasnt in and said she would call service. She called back a few days later and said the part was back ordered and be in next week. 3 weeks went by, no one called us, we had to call them. Now were talking to the manager, he says he has to talk to the GE Rep. All we wanted was to trade it for a stove with no LED lights to work it and buy a GE microwave.

No one has called, its been over a week. MIND you this has been going on since the beginning of March! I have not been able to cook ANYTHING since March, it is June now. I will have to go to BBB, I have no other alternative, no one will work with us. Paid almost 500.00 for an appliance we cant use!

We purchased a "new" GE 30" free standing electric Model #JBS07HWW. We bought it from someone who purchased a new home and it came with it. They didn't need it. I bought it sight unseen, but after we got it home realized it wasn't what we wanted. We found someone who wants to buy it, but, we have had to use it a a couple of times. We have found out that the stove gets extremely hot on the outside when we use the oven. I am sure we could fry an egg on the top it gets so hot.

Now we don't feel like we could sell it to someone else. I have no store to return it to. I am going to email GE but it doesn't sound like they do a very good job of customer support. We will be out $400, because we can not keep this stove in the house. It is dangerous. It will burn someone or something eventually.

I told the customer service agent I am not happy with this resolution because GE should have done this while they were here for the 2nd, 3rd or 4th visit. Why do I have to wait for my oven to fail again in another 6mos or a year for GE to solve this problem? THIS IS HORRENDOUS! I would also like to add that when I gave the agent the invoice number for the last repair, it did not match the job done. Is this how GE covers up multiple visits to one home?

I am very disappointed with my GE product that I purcahsed on 6/8/01. On April 21, GE had to make their 4th service call for my oven. The ignitor keeps failing. The visits made previously were 6/3/03, 3/7/08 and 3/21/08. When I called on 4/19 for this last service call, I was told the service would be $99.95. When the service rep showed up, I was told $174.99. I was already upset that I had to have someone come out for a 4th time for the same part but then the bait and switch on the price upset me even more.I did not purchase a service agreement yet because I thought I would be able to buy a little more time before spending that kind of money during a RECESSION!

We remodeled the kitchen with all new stainless steel appliances. I selected the GE Profile glass top slide in range, which is great - I love the glass top gas. But what you don'e hear about is the fan that coninually runs to keep the digital controlls cool. This blows hot air out the vents continually while the oven is on and it is even worse when the door is opened to remove cooked items. The hot air blasts the room.

In Arizona, this was a poor choice - I will not be cooking in the summer.There was no one to relay this information, and I think it would be important to a lot of people. It is worse when the convenction is on. They say that the fan shuts off when the door is opened, but that is 30 sec after the door is opened, enough time to blast the room with very hot air. Not happy with the way this product is engineered.

Recently bought a new Adora gas cooktop and oven. The oven has a horrible chemical burn-off problem! I have looked online and many other people have been complaining about how unacceptably long it takes for the oven to stop emitting a strong chemical stink. After cycling the oven to 500F and back several times, we decided to try a SELF CLEAN cycle to try to burn off whatever toxic chemicals are still stuck in this thing.

This caused the oven (no food was ever cooked in it) to emit enough smoke to leave yellow smoke residue on the top of the door an burner knobs. I complained to GE and got this response - A blanket of fiberglass insulation is used around the oven cavity of GE ranges. An acrylic binder is used to hold the fiberglass insulation blanket together while it is handled during assembly of the range. This binder will decompose at elevated temperatures, resulting in the emission of odor and fumes the first few times the oven is used.

The Material Safety Data Sheet (MSDS) for the insulation, which contains emission levels and occupational exposure limits for the decomposition products of the acrylic binder. These limits are established based on throat and eye irritation; however, some people are more sensitive to the fumes than others and are irritated by the low-level emissions from a range. In these cases, it is advisable to establish some kind of ventilation during the first few uses of the oven, such as opening a window or turning on an exhaust fan (see Use & Care Guide).

Since the MSDS is written in the context of occupational exposure, it may be difficult to understand or apply to a household environment. The emissions from GE ranges have been fully disclosed and reviewed at many levels, and we are certain that they do not pose a health hazard to people. However, if you have concerns or questions relating to emission levels contained in the MSDS, you are encouraged to contact your personal physician for clarification on how they may affect you specifically. WHAT?!?

I'm am supposed to ask my doctor about their fuming insulation?? Imagine if this were a car -We recommend that you drive with the windows open for the first 500 miles of operation... The customer should NOT be the one left to deal with the horrible smelling side effects of GE's manufacturing process. Especially from a company that touts itself for it's Green products. I, for one, would gladly pay extra for a stink free product!

My problem is deciding whether or not repair this GE oven for the ignite burner or buy a new one. The piece of equipments just $25-30 bucks, but these repair people want $75 just to show up and tell me what I already know, then tack on another $200 if I let them fix it. A comparable new oven will cost around $600-750, not including the installation fee.

The only thing I can decide on is the fact I don't want to feed dead horse--meaning what else may go wrong with this GE junk that has no warranty. Also, after reading all the complaints in this thread, I definitely will not be buying another GE oven. This piece put out by GE came with my new house, which I've only been in for 6 years now. What a piece of unliable junk. I'm in the poor house over this unexpected repair or replacement issue.

I purchased a new ge stove This month. It is lighting YELLOW, and the pots and kitchen in is getting soot. The tech. at Zaaqs Trading says thats the way the stove is designed to work. My reply is,if so then GE need to make another. I need another stove. The model is jgbso7dem----serial no-hr107963p, Ge co, Louville KY --40225

My recently painted kitchen in a mess. Pots black, disagreable occupants, money spent.

My stove was less than one year old when it started chipping down thru the enamel on the top of the stove under the burner pans. All of the burners have been affected. I went to Sears to register a complaint but the person I needed to see was not in both times I went in last Sept and Nov. Today April 1, 2009 I went in to see if anything could be done, but the warranty was up in Feb, 09. I want to know if any of this same model has had more complaints about this kind of chipping around each of the burners. I do not know who to call about having it looked at and see if it can be repaired.

Our 9 year old GE Oven (Gas) caught fire tonight when my wife turned the oven on. The heat was so intense that the steel plate inside and on the bottom warped. I shut the gas off and we got the fire out without the fire dept. The whole house smells. This oven is a safety issue big time..

GE Spectra XL 44 Model: JGBP30WEA3WW and Serial: SV213982P. The oven was bought new in 1999 with a new house. The heating element was replaced by GE Service some years ago.

I have a Dynasty range model # DGRSC-36-4CB that has the same ignition problem as the recalled models. If you open the oven door at the wrong time you are greeted with a blue ball of flame. The gas is on too long before it ignites. Even when you don't open the door there is an explosive ignition when the oven goes on.

We purchased our new home in September of 2005 with all new GE appliances. The heating element caught on fire in our oven. Called GE and they came out to repair it which the tech said it was normal to happen since I use the self cleaning. The defrost element in the freezer went out and had to call a repair man. Three months later discovered that the freezer is freezing but it is running continuously. Am having somebody out today to see if the control board needs to be replace. I will never purchase GE again and if something else go wrongs with our appliance I will just purchase something from Kenmore. I have had Kenmore before and have never had any problems.

I have a new GE electric range and have a problem with the top portion getting extremely hot when the oven is on at a normal temp. I have had a maintaince man come out a look at it and he agreed that there is a problem. He did his job and called GE technical line and told them about the issue. I was then instructed to contact the consumer line. When I did I was informed that my oven is in working specifacations according to the UL listing. When I continued with the call they informed me there is nothing they will do because they feel it is normal. When you put your hand on the range top with the oven on it is unbareablely hot. I finally got fed up with GE and going back and forth with my maintaince man I contacted the company I purchased my new mobile home from. They finally got GE to reconize that there is a problem and GE finally agreed to replace my electric range. I must say it was concerning dealing with GE. They had no consideration for my family or my situation. This is uncalled for in "customer service".

On Feb. 18, 2009, I called GE after having used their web page to register my complaints about my electric range. That time I spoke with Dborah and made no progress and was transferred to her supervisor (no name). She promised that she would contact the repairman who had been to my house concerning the issues with the oven door of my GE range. She stated that within 24 hours, the repairman should report to her and she would contact me with additional information.

On March 2, I called the customer service again and spoke with Miss Peters. I explained the nature of my complaint and she assured me that she would email Dborah to make sure that the matter was dealt with. It's now March 5 and still no word from GE. My original email communication with them about this defect began around January 9. In the meantime, my range is still defective with a brown burn caused by a jet of hot air escaping from the top of the oven door. The range was purchased 7 years ago and the same part was replaced about one and a half years later due to an identical burn. In addition, the repairman at that time replaced the oven door gasket. Apparently that was not the source of the hot air escape.

Now around 5 years later, the replaced part has the same burn indicating a problem, perhaps a safety hazard. In January while the GE repairman was in my kitchen repairing a defective part in my refrigerator, my wife showed him the oven door. He said that in that model he had seen similar burns on several. However, due to the fact that mine is white, the burn shows up and is more noticeable. That indicated to me that there is potentially something defective in the design of some of the GE units. The range is model #JBP66WOB4; serial # ZA1 153230. GE is now ignoring my calls, emails, and one letter sent to them. It is as if they are intentional in their neglect.

The oven door visible damage caused 2 times has already been addressed. However, although the range has a self-cleaning option, we have never used it for fear that it is a potential fire hazard and we do not want to risk it. In other words, this feature of the range is not usable as a result. They are not willing to take any responsibilty for a potential design flaw because the original warranty has already run out. If the design flaw is only discovered after the expiration, then it's the consumer's problem not GE's even though their product has proven to be faulty through no excessive wear or usage other than normal for a household.

I made dinner on 2-15-09 and noticed a weird smell coming from the GE electric stove (only 5 yrs old). Went to go to bed when my company who was sleeping downstairs noticed the stove burner was glowing despite the fact the stove was completly OFF. Goodness knows what would have happened if we did not have company!! Called GE and they said they would be happy to send to someone for $90 plus parts and labor. I bought a 4 year yarranty and its 5 years and 5 months. Go figure!! I am not happy!! I wish I had read this site BEFORE i bought a GE. NEVER AGAIN.!!

Ever since I had my monogram range installed,( remodeled with all mongram appliances) We've had a problem with the burners occasionally not lighting or after lighting it by hand, it continues to click. Now, after 2 years, one of the burners don't light on its own at all and always clicks after lighting by hand. It is so frustrating that we don't use that burner at all.

We bought our brand new home in 2007(350,000) equipped with all stainless GE appliances. Almost to the day after the 1 year mark, our GE stove would not stop clicking on all burners trying to light on the gas stove - One burner is out. Soon after, the fan went out on the profile stainless fridge that we had to pay $300+ to fix what the GE technician called a faulty fan. Today, the microwave stopped heating, and a burning smell is coming from the unit. I am now awaiting my stainless double oven to fail. How can brand new appliances start breaking one year after purchase. We will never purchase another GE product again.

My GE Self Cleaning Radiant Range caught fire after I turned on the self-cleaning oven. It is three months old and this is the first time I have cleaned it. The fire ignited almost immediately. According to the manual, it states to clean up excess spills before cleaning. I did that but there was still hard,baked on debris in bottom of oven.GE sent service technician who walked in my door telling me if it was dirty it will catch fire. I do not understand why I purchased a self cleaning oven but he went on to open oven door and say it was a grease fire. I explained to him it could not possibly be grease as we do not bake/broil meat in the oven, I only use it to bake or warm items. I did have a blueberry pie spill onto bottom, thus the need for cleaning.

My husband and I offered to take a clean white cloth and clean the oven and provide him with half of the cloth to have tested to prove it is not grease and we offered to have half of it tested. He refused. I called GE Consumer Services and they stated he called it in as a grease fire, my liability, but the paper he gave me clearly states cannot tell what type of spill. He refused to even plug it in to verify that the stove was the problem. He also stated lock was broken. This is true because I had to call fire dept because the flames were so evident I wasnt sure if it was an electrical fire and I feared the glass on oven door was going to explode. They had to drag the stove out of the house. It was still glowing after fire went out.

We have already had electrician check outlet and main power and it is fine. GE offered discounted replacement at $450, $100 off the cost I originally paid. GE Tech looked as though he could be under the influence of drugs and I asked if he could be tested. I was attacked for not bringing that up at beginning of conversation. I explained that if I needed a lawyer to prove Ge was negligent, then I needed to verify my suspicions because tech had very red eyes and an odor.

The cost of the stove was $550. We received discount from Home Depot because GE did not deliver as promised. We are still not sure if stove is safe to use because now we have to call another service technician. We also have scratches in vinyl kitchen floor but we have not had estimates to repair. Electrician cost of $50 to determine fire was not caused by faulty outlet.

This complaint is about the Rebate. I completed the information twice for the $50.00 rebate and after more than a year I have not received even a notice. Martin's and the their people tried to help resolve this issue to no avail.

I feel scammed because I did not receive the rebate as promised by the advertising of the GE Electric stove. I was directed to a rebate resubmission Office in Florida and I followed their instructions and still did not receive the fifty dollar rebate. I am done with GE and their Rebates; I just wonder how many other people were scammed or just gave up.

I have been fighting with GE since December 2008 about my oven. (See my previous comments on this site) Since I first contacted them it has been nothing but frustrating. They were to send out a technician to look at my burnt oven on December 18, 2008. I took the entire day off and waited all day. He finally showed up at 4:35pm but never knocked on my door or rang my door bell he just left a yellow sticky note on my back door. My husband, I and my in laws were all here.

When I contacted the company that GE sent out they advised me that I would need to make another appointment. I then advised them that I could not take another day off work and them not show up. I asked them if they could give me a time as I could not take another day off work. They told me they could only give me a day and it would be between 8 and 5. Keep in mind this is the company that GE wants to send out and they won't accomodate me to send out another company. This is how they keep from being sued.

So since this time GE has sent me two letters stating they have been trying to reach me by telephone. This is nonsense. None of their calls have been on my caller ID nor do I ever have any messages on my answering machine from them. They have my home phone as well as my cell phone and trust me, they have made no attempts to reach me. I sent them a letter in early January as I was very frustrated with their service and treatment. I even sent them pictures of my oven. Still no comments from them.

Last week when I received my second lying letter from them, I called them. I called them liars, told them they have NEVER attempted to call me. I asked them once again to find another company to send out to look at my oven as I was a nurse and could not take off work whenever it suited them. I was told if I could not take off work, there was nothing they could do for me. I told them their products were faulty and one day someone would be seriously hurt. The woman I spoke to was very rude and repeatedly told me they could not do anything for me.

I told her if I had time to take off work and see an attorney I would pursue them legally. She then was very nasty, told me We are done and slammed the phone in my ear. I am planning to write numerous letters to anyone I can think of. Attorney General, Better Business Bureau, etc... I encourage anyone who has received trouble in dealing with General Electric to do the same.

I am extremely frustrated, and cannot afford this kind of nonsense.

GE Profile Spectra Range - do not even think about buying one. Top display unit has blown 2x in 5 years - knocks whole display out and only thing that works is cook top. $70 min service call unless you got ripped and bought a service contract. It should not come as a shock to anyone why GE put its appliance division up for sale over 2 years ago and hasn't been able to sell it. Lack of quality, shoddy workmanship, warranty scam. Stock price says it all. Sad statement for what is supposed to be a proud, US company.

Because this has happened so frequently, we have turned off the breaker to the oven since we fear the resulting high electric bills which occur when a oven is run all day in the summer heat of TEXAS. I have repeatedly contacted GE with no success.

My electic bills have been much higher than normal. Prior to my turning the oven off at the breaker my electic bills were much hihger than normal.

As I travel frequently for business, my electic bills prior to experiencing this problem would naturally be much lower during my extended business trips.

I am now going to replace this oven at significant expense.

Purchased GE Radiant Self Cleaning Oven JCB 968 and Fridge in November 2007. One month later I had to demand a replacement for the oven because the convection fan was so loud and it took 45 minutes to preheat (energy saving appliance, I dont think so)

Exactly 2 years later the Oven convection element caught fire, pieces of molton metal flying around.

I keep that appliance impecably clean so it was not a grease fire but a fire (green sparks)coming from the element.

GE said Green sparks were grease. No it was the welds. If you ever seen a welder then you understand.

GE says they have no other complaints about this model. But there are listed on your website.

Dont use the autotimer on this or your house may catch on fire and stay with the oven at all times.

The Fridge, I bought the icemaker kit it does not come with all the parts. GE told me I have to use their parts but cant tell me what they are. Icemaker still not hooked up.

Last time I buy anything that says GE on it.

GE Monogram range/oven is out of warrenty. After using the cleaning cycle the door remained lock and the light was on. I called for service. The estimate to repair was $664.00. I called GE Monogram Service explained the problem and asked if they would give me some assistance on this repair. I did not complaine or ***** about their products, nor did I threaten never to buy another GE appliance. On the contrary you have to treat people the way you want to be treated. They offered to overnight me all the parts at no charge. I just have to pay the labor. I think thats a fair resolution.

We had our kitchen remodeled and used G.E. Monogram applinces. Everyone of them has had to be repaired more than once. The double oven is now on it's eight (8) service call. I was told that they would not replace the oven until they had replaced four (4) parts. That was done on Christmas eve at 6 o'clock. The oven shut down again on Sunday. They are sending a service person again this Friday between 8 and 5.

I have taken off more than 10 hours from work to let them into the house. We have used other peoples ovens and broilers to fix dinners for our socil events since two weeks before Thanksgiving. We can not count on the oven to work when we need it.

I purchase a complete set of GE appliances - cost about $10,000. Within one year the plastic face plate on the oven de-laminated. GE refused to repair under warranty, charged a $100 service call. Service appointment set between 8am - 5pm so I remained a captive for a complete day.

GE Convection Range Model JBP74TM2WW Want video of beeping blinking range? I was alarmed that the larger dual element got so hot when the smaller element was used. Was told that was because there is no insulation between burners (translates to cheaply made). 2. the oven began to beep and blink intermittenlty this went on for weeks until I got it on video, repairman had to replace electronic board, 3. on Thanksgiving day, the real left burner stopped working. Repairman said it was the switch. Christmas eve he returns to replace switch only to find out GE sent him the wrong one. GE also sent me a switch (why?) and it too was the wrong one. Calling GE leads no where. Maine has very strong consumer laws and I will follow up with AG's office.

We bought a new home (new construction) in Aurora , CO and moved in late-May 08. I ran the cleaning cycle on my oven (double wall oven JT952-30) for the first time in early December and received a faullt code F9 and the fan behind the control panel started making a terrible noise. I called GE for service, the person I spoke to told me if they came out to repair the oven, and found it had been installed improperly by the builder it would invalidate the warranty. I scheduled the appointment, called my builder who told me GE needed to service the oven (typical run around).

The tech was here yesterday (Monday 22 December) . He listened to the oven, identified the fan hitting against something and opened up the front control panel. In a very technical way, he pushed against the screen behind the fan, turned the oven back on and the noise was gone. He went to put the control panel back in place and noticed a bracket was broken and arranged another service call to fix the bracket when a new one came in. I turned on the oven a little later and within a minute, the fan was making the terrible noise.

I immediately tried to call GE Cares but they were gone for the day. I went on-line to see if I could schedule an appointment and the first available appointment was 30 Dec. I already had an appointment for 31 Dec to repair the bracket. At 0730 Tuesday morning, 23 December, I started calling GE Cares. Over the course of over five hours, I spoke to nine different people, including Bill Bowers, Manager of Consumer Service at Ge Headquarters. There is absolutely no way they can schedule a tech to repair my oven in time for Christmas. One of the people I spoke with, Mr. Watts in Customer Relations was down right rude to me.

I'm now stuck with trying to cook Christmas dinner on my bar-b-que in Colorado. Granted we're supposed to have a high temperature of 43 degrees on Christmas day. Thank you G.E. My husband wants to go out and buy a new oven and see if we can get it installed within the next day and half. Replace a seven month old oven! If we do, it won't be G.E.

Bought a GE Double Oven 1 1/2 years ago. Vent from top oven blows up under the plastic where the buttons are, now the plastic is coming loose from the oven making bubbles all along the edge where the controls are mounted.

I bought a house from Adams homes in Pace. I have a gas stove. The new home biult in 2006 had a GE model # JGBP26WEH4WW SERIAL # DL201785P. The oven would not shut off. It showed an error message and was scalding hot. If I had not shut off the gas it would have burnt my house down. Furthermore the pilot light on the GE unit is electric and still stayed on even after the gas was turned off. I had to wait until it cooled down and pull if out and unplug the thing. I would not expect a new unit 2 1/2 years old to break let alone be so dangerous.

I have to either get the unit fixed or replaced. I do not have much faith in GE appliances at this point. It was scary.

In September of 2007 we moved into a new home and paid $10,000 for all GE APPLICANCES. We have had trouble with the dishwasher, stovetop, refrigerator, and most of all the oven. We have had a repairman here 5 times for oven and it still does not work. The oven glass door has been replaced, control unit replaced, temperature adjustments made and it still does not work. The oven must be preheated for at least 45 minutes and then it does not maintain a accurate temperature. It varies as much as 50 degrees on any given attempt to use it. And this unit had a yellow ENERGY STAR Rating Tag on it....how can anything that requires 45 minutes for preheating alone be energy efficient?

Last year (2007) I was distraught at the thoughts of holiday baking and entertaining with such a so called oven. It is now Dec 2008 and I am still working with the same ineffective unit and NO I will not call reapir again as ever time he comes out he just shrugs and says all the new appliances are this way - this is the way the are designed to operate! This morning I tried to bake a cheese cake that contained $20.00 worth of ingredients...after one hour it looked like a sunken pile of slop! Checked temperature and it was 62 degrees below actual setting.

ever time I try to bake it is a new hassle. I must turn the oven off every ten minutes, check temperature, then reset. If you know anything about baking this certainly does not produce a satisfactory product. I have wasted untold hours and dollars because of this so called oven. I want a full credit for the amount I spent on this oven which was $1,036.99, Model #JTP30SS

After cooking Thanksgiving dinner for most of the day. I allowed my GE Profile Slide In electric range to cool so I could wipe out the oven and clean it using the self-cleaning mode. So later that night, I wiped out the excess spillage, pulled out the racks and turned on my oven to self-clean. After only being on less than 10 minutes, I smelled something very hot and noticed a bright orange light coming from my kitchen. When I approached my kitchen I found flames shooting out of my oven. I ran for my cordless phone, went to my kitchen sink where I grabbed my spray nozzle and began to attempt to put out the fire while on the phone calling 911.

Once I got the fire out, I reached over and hit the clear/off button to shut it off and went outside as the 911 dispatcher had requested. When the firemen arrived they were surprised that I was able to get the fire out using my spray nozzle. They checked the oven and it was very hot and felt it could likely combust. They then turned off the breaker, unplugged the oven and hauled it outside of the house. They felt the oven was very hot and still had a likelihood to combust. They stated the oven looked new and were surprised that it had caught fire.

I too contacted GE in addition to contacting my own personal insurance carrier. GE representatives and those from Electrical Insurance, which is the insurance claims company for GE, were attempting to say that it was my fault that the oven caught fire. I did exactly what I have done for the last 5 years in cleaning the oven as well as following the instructions in the owners manaul. I wiped out the excess spillage once the oven cooled, removed the rack and started the self-cleaning mode on the oven. It took no time at all for my oven to be on fire. The representative advised me that it only took one tablespoon of grease to cause a fire in the oven as it heats to somewhere between 800-900 degrees.

I reviewed my manual once again and it says that any type of meat can be baked or broiled in this oven. I cannot believe that any meat will not create a tablespoon of grease. Thus making this oven unsafe. I also advised them that my mother felt her eyes burning most of the day that the oven was in operation. Electric Insurance, representing GE, offered to send out one of their technicians to view the oven to see if it was their fault. You and I both know that if it is someone paid by them, they are being paid to take the side of GE. I believe someone not biased to them or me needs to inspect the oven to see the cause of the fire.

My oven is a total loss, I had soot and smoke damage in the entire upper level of my home. It took me two days to clean as I had to wipe down every wall and clean everything in my home. I have to replace my ceiling fan as it was over my oven and was completely covered in black soot. Because my oven was a slide in oven, which slides into my cabinets, I have burn marks on the inner aspects of my cabinets as well as the outer portion of one of my cabinet doors. I have ceramic tile floor and the grout between my tiles is now black from soot.

Our GE Profile Convection wall oven caught on fire on Thanksgiving! Something caught on fire in the back convection part where the convection fan is. We had to put the huge flames out with a fire extinguisher. At the time, only baked potatoes were in the oven. It was not food that caught on fire.

Thankfully, our house did not burn down. Our oven is ruined and we will have to buy a new one. The replacement cost for this oven is $3,000.00.

I turned on my stove oven Thanksgiving morning and when I opened the door, the middle (safety) glass panel shattered into a million pieces. Since it is the middle panel and not one that I can touch, I feel that it is a defect in the product

Needless to say I cannot use the oven to cook. When I called GE they said that although the product which is 2 years old is out of warrenty they would waive the service call and the parts. However the service man stated that I had to pay the labor costs. GE will not waive the labor for a part that I did not break, but was clearly a defect in the product

The 2,000 dollar range hood purchased from GE stopped working serval years after I bought it. I called GE and asked for a service manual, and they said they do not provide these manuals - or sell them - to their customers.

I have a $2000 GE hood that does not work and will cost a fortune to have GE fix. I have since found out from other compaints that this is a piece of junk. Don't buy GE products as their service stinks and their products are of poor quality

almost a year ago my son was in our kitchen with his 1 year old daughter. He was preparing potatoes to bake. Our built in g e range was set at 350 when all of the sudeden the black glass exploded showering glass over my grand daughter. Complained to GE and all I got was lie after lie. They said they didnt make it.

Paid Sears the store in which we bought it from to come out. They confirmed G E was lying and charged me 65.00. Told me it costs over 400.00 to replace. I hate being lied to. Took pictures all we have now is a ugly range. cant afford to fix it.

This latest problem and the exorbitant expense to repair it has just made me an ex-GE consumer. Never again.

This time GE has offered a prorated replacement at about 60% of retail. At this point I am still stewing over if this is acceptable approach to resolving the problem since we reported the issue initially under the warranty period.

The biggest issue for us has been the inability to cook dinners in the oven while waiting for repairs. That and the time off of work to wait for the repairman.

GE oven failure, standard double wall oven, 10 yrs. old, has suffered 5 failures of the electronic control unit for the upper oven. Each unit fails approximately 13 to 15 months after it was replaced, conveniently avoiding any warranties. The failure mode is always the same error F7 (clock failure). Although the clock actually continues to run no other control on the upper unit works. The lower manual unit continues to work as expected. The upper oven is used approximately twice a month.

Each replaced control unit costs approximately $150.00 for the part alone, with me doing the repair. The first unit came with the oven so I have replaced 4@$150.00 for a total of $600.00.

F7 Failure for three years now has me up in arms. I'm tired of reconnecting the rybon during holiday cooking. The GE oven is so unreliable that we don't even try to use it. I've looked high and low trying to find a replacement control panel. Please someone help us. Is there a class action suit or recall? Please let us know. The part numbers on the Service Guide Pub no. 31-13955 do not match anything I can find on the internet.

I just bought a 30 GE dual-fuel slide in range (model#P2S975WEMWW). I had to return it after two daysbe cause the fan that cooled the oven would run very loudly for two hours after shutting the oven off. It was so loud it was difficult to talk over. In addition the vent blew out the front of the unit right on my legs. The GE service center said these were normal characteristics of this model.

We spent over $500.00 to adapt the countertop and utilities to accommodate the unit.

I bought a wall oven that is GE in april of 2007. The cleaning cycle has never worked right. I have also bought an extended warranty. I cannot get GE to send anyone out to fix it. I live in a rural area and there are only a few repairmen that are GE certified. They do not follow through in coming out to fix it. GE does not force them to come out to fix it. No one seems to want to help me. GE just keeps contacting the repairmen to fix it but nothing happens. I feel GE should compensate me for the oven or replace it with one that works.

I did not get the product I purchased and GE does not want to honor their warranty. I spent money on a self-cleaming oven but got a non self-cleaning overn. Thank you

I purchaced a ge stove, when using the oven, the control panel, & the burner knobs get extremly hot, I've been burned twice, just trying to shut the oven off. my 4 yr old grandson was also burned. I had a repair man here 3 times already, the stove is 3 mos old. they tell me there is nothing they can do

We just moved into a new home in Somerset, NJ. I ordered a Profile Range JGB908SEFSS and got it through the builder's sale office I have been using the oven and burners, but not at the same time. Today, I was using the oven and went to turn on a burner. The knob was so hot as well as the entire front panel where all the knobs are. I was astounded at how hot these parts were. I am not blaming anyone but GE.

Last fall we purchased a GE Advantium oven & GE profile wall oven. I hate the advantium. The only thing it is good for cooking are the sausage & pastry we saw at Home Depot Expo. WE WILL NEVER BUY GE AGAIN. The oven gets so hot it has melted pads on the back of a painting on the dining room wall it backs up to. Hence I have NEVER used the self clean cycle for fear of fire.

Because of our unhappiness with the ovens we will re-do our kitchen after the holidays & be SURE not to purchase GE products ever again! What a dissappointment for us in [their] product. I would never advise anyone to buy these ovens.

Since purchasing my GE XL44 Self -Cleaning Gas Range in 1995, we have had the same part (WB2X9154: igniter broiler/oven) replaced in 2000, 2003, 2005, 2006, and 2008 (Oct 17). For the privilege of having GE repair its products we have had to pay them $711.90 for all these service calls. That represents about $50 less than the original cost of the oven. To think that because of one part we have basically bought another oven that will break in about a year.

I called the GE Consumer Service line and was told that they would investigate why the part breaks in our oven. When I asked about having some sort of discount on this constant replacement, the response was that GE did not charge me for the replacement part. I should be happy with only paying $185 today. Had the part not been under GEs incentive? warranty the cost of the house call would have been $290. That would have pushed the total paid for repairs on the oven over the cost of the oven.

This is the last GE Appliance I will ever buy! The repair schedules and insensitive customer service is completely unacceptable. The real consequence to these repairs was the expense of eating out for weeks at a time while waiting for repairs. When will companies really begin to respect the people who buy and use their products?

I moved into a new condo with all G.E. Profile appliances. After 2 years--with little use, the oven control and key pad both had to be replaced, at a cost of $500.00. This is absurd for top of the line appliances. Now--I'lll buy a 2 year insurance policy!

We bought 3 GE appliances, April, 2003, an Advantium microwave, GE Profile electric stove and Profile dishwasher. We paid more for the Profile brand thinking we would get a good product. The first thing that happened was the black lettering on the control panel started coming off. This was a year and a half after we bought the appliances. GE told me I must be cleaning the control panel wrong! GE considered this cosmetic so they would not pay for it. I am so careful cleaning these appliances that was not true. We had to buy another control panel for $100 and guess what, it now has the lettering coming off again!

The next thing that happened is the stainless steel on our dishwasher was, get this, rusting. We are talking stainless steel. We found out at an appliance store their stainless steel comes out of China. China does not have the same grade of stainless steel as in the U.S. so guess what, it can rust. We had a repairman come out and told us to use WD 40 on it as since it's cosmetic, GE won't replace it. The next thing that happened is the fan in our convection oven was extremely noisy. We had to have a technician out for that and the bearings were shot, this was at Thanksgiving time. A part was ordered and the first one that came UPS to us was defective.

It was ordered again and the repairman came back out and installed it. This part was incredibly cheaply made. Now we are using the convection part of the stove rarely. Now our Advantium microwave has condensation in the window on the door that should not be there and it was making a noise (like a fan problem)this week. Also, guess what, the black lasered writing is coming off the front of it as well just like the stove panel. We were told by the repairman you really should get a warranty since the appliances are electronic. Hey, how about a better warranty on cosmetic damage. The warranty is only a year and I think GE knew the problems that could arise with the materials used and limited their warranty on purpose. I am reading GE is made in Mexico since 2000.

We needed a clothes dryer and made a point to not buy GE. We will need a refrigerator, and it will definitely NOT be a GE product. No more GE products of any kind for us!

We purchased our GE Oven, Model JGBP30BCA6WH on 8/16/01. On 10/17/03, we had to have the ignitor replaced in the oven for $181 (Oven cost was $699). The original ignitor's warranty was only one year. New ignitor (WB2X9154) now has a 5 year warranty.

It is now September, 2008 and the ignitor has again gone bad. Of course, GE will replace the $30 part but it is still over $150 to install the part. GE does not feel like this is out of the ordinary and will not do anything. We do not believe we should pay for the same repair twice in 5 years. The oven is only 7 years old.

We do not have a working oven.

I purchased a GE Electric Range Model JBP80W H3WW March, 2007. I used the self cleaning feature for the first time on Sept 21, 2008. The glass in the oven door shattered during the procedure. I called the service department. I gave them all the details of the problem including serial number and details of the broken glass. I had to take a vacation day from work to wait for the service person. When he arrived he did not have the required part and told me that I would have to pay for the part and labor.

I called GE and after much discussion they agreed to send the part no charge but would not waive the labor cost. There are three glass panes in the door. The one that broke was the middle pane. The one sandwiched between the outer and inner pane. This is a part that should never break. The fact that it did during the first use of the self cleaner points to an obvious defect in the product. Again this was the first time I used the self clean feature.

Incredibly GE would not waive the $232 service charge to fix something that is a defect in the product. I was told I was out of luck because I had the misfortune to not run the self cleaning feature a few months earlier during the warranty period. In addition, despite the detail I gave to the service scheduler, the technician arrived without the part. Now I have to take yet more of my valuable vacation time to wait again to get the defective part fixed. GE Cares is their service slogan. Cares about what? Certainly not customer satisfaction or the integrity of their products. I too am a former GE customer.

I purchased my home new in 1997 complete with GE Profile appliances. I have had nothing but trouble with the GE Profile Double Oven since day one. It F2's every time you try to self clean it. It has melted my cabinets.

I live on a street of 11 homes and my neighbors have the same problem. My girlfriend has NOT cleaned her oven in 12 yrs. GE told us that it was NOT their problem but ALL the ovens seem to be defective.......scary that you can't leave the house becasue one must trip the circuit breaker 15-20 min into the cycle. In 11.5 years, I have NEVER been able to self clean the oven. I was reading various posts and am truly amazed that NOTHING has ever been done to resolve the issue.

I bought this oven in 1999 for 850.00. It needed repairs in November of 2006 in the amount of 215.48 and again in July of 2007 for the amount of 65.oo. Now I am having the same problem , beeping and an error message that sometimes stops. When it is beeping, nothing works. I do understand that there is no warantee on this product. Nevertheless, GE should stand behind such a troubled product. Don't know if I should spend more money on repairs, or junk it. I have a total of over 1000.00 in this product. It is used very lightly.

Repairs to the tune of around 285.00 in two years, plus now it won't work.

My stove top has burn marks just under the knobs from the heat from the stove. Also, I used the self-cleaning element and now there are burn marks on the top of the oven door and towards the front of the door. They cannot be removed. The amount of heat causing this could have caused a fire.

Burn marks from heating elements from GE electric range. Has there been any more complaints of this happening? I will be contacting GE about this situation.

Purchased GE Radiant Self Cleaning Electric Range in January of 2005. Heating Sensor went out in September of 2008. Cost of repair is $169.95 for labor by GE technician. Part comes with waranty But if it breaks again, then I get to pay another labor fee. What would be reasonable is for the labor fee to be covered if the part fails again.

We brought this house a year ago for the past 9 months were conplaining about out GE profile Oven. They replaced the oven door gasket due steam coming out and condensation. were still getting steam and water comming out the bottom of the door. does any body else have this problem or a problem closely retated to this. please get in touch with me I would like to know how it was corrected. Thank You

was having a dinner party and had about 3 items in oven cooking , when i heard a loud pop look in oven and light bulb had exploded,glass was ever where.I had to order food form a restaurant,so my dinner party that would have coast 100.00 ended up coasting me almost 300.00 all toghter .I will never own a ge stove again......like the one person said in here that the burners turn on really easy.......i could go on and on.

had to throw all the food i had in oven away because glass went every where...and had to order out for food for my party.

The local GE appliance dealer installed a GE Profile electric stove in the fall of 2006. This past week, while baking a roast, the heating element in the oven exploded and flaming pieces of metal fell from the heating element and, fortunately, landed within the oven compartment. An examination of the element showed that about three inches of it had broken apart and there was metal, that at one point had been molten, despoted on the fractured parts of the element and the element itself near the fractures.

The appliance repairment from Southwest Appliance replaced the element and stated that he had seen this type of failure in several other ovens. The cost of a new element. The labor charge was cut by 50%.

I am emailing you this for my mother. It is her information above. She purchased a GE stove about 2 years ago. She has cleaned the oven a few times in the past 2 yrs. One time she used it, it got so hot that the steam must have leaked out the top of the stove and burnt the underneath of where the knobs to work the stove are that overhangs a little. I think this is a safety hazard and maybe could've started a fire. They said she must have spilled something in the oven and not cleaned it up and thats why is did this. They will not cover the replacements under warranty and she has to pay for parts and repair I think. Have you had any other complaints with GE self cleaning ovens?

The stove has burn marks that cannot be removed and the top would have to be replaced and cost her about 200.dollars for a 450. stove.

The main wiring harness on my GE Profile double wall oven burned and melted. The electronic control panel has been replaced six (6)times. There is something definitely wrong with this oven. A small electronic fire must have caused the melting of wires. My wife smelled something burning, opened the oven door, saw a red glow around the oven, and turned the oven off. It could have burned the house down.

Luckily my wife was near the oven to turn it off. There was no damage to the kitchen cabinets. The only damage is the melted wires and connectors behind the control panel.

The oven of the GE Profile electric range smokes every time I use it. I can't roast a chicken or beef without having the whole place filled with smoke. GE says it's never happened before. Has anyone else had this problem?

I can't use the oven of my new stove

The Monogram Designer Hood, 36", ventilation system has a rectangular glass hood. Installed explicitly according to mfg specs., presents a huge personal injury potential. It curves down and is too large. Any bending for cupboard or drawer access, cooking etc. then standing presents the guarantee that you will hit your head, face, eye or neck depending on your height. They said too bad. Don't buy it! We haven't developed a solution yet. We'll probably have to have a tempered glas redesign done. Expensive!

Brand new GE cafe range, ref and profile dishwasher installed 6/25/08. The door had a dent, set up appt. for service call, they had to order a new door. Who would guess! Handle for door out of stock so a month later the door was delivered to my house. Had to call to schedule another service call, a week later the new door was installed. The new door looks great, but now the freezer is getting warmer. Call to see if service person could come back before the end of the day--no-- that repair call has been closed they can set up another appt. in a week. Also, one burner on the new range does not function properly the technician worked on it and it still does not work correctly. You guessed it another appt. is needed. In our area they want to schedule appt. from 8 to 5. Does GE think their customers have nothing to do but wait for their repair people?

I have only had these applainces 5 weeks and at this time will say it is the last GE appliances that will be in my house.

At this time do not have a $ amount. I moved frozen food to a friends freezer. My time, since I can work from home some of the time I guess at this point that is a wash.

While my family was stationed overseas, our home was rented. Our range was replaced with a Hotpoint Range by our renters. Since we have returned we have discovered that the range knobs have no lock on them. This makes it very easy for gas leaks. By washing the stove the knobs can move and if not noticed gas will leak. You can also just lean on the range to reach something in a cabinet above the range causing the same problem. The knobs move so easily that nearly anything can move them.

My husband has had a serious head injury and has short term memory loss. He frequently forgets to check as he leaves the kitchen and the gas has run until I have smelled it in another room. I also take care of my grandchildren and a sister who has had a stroke. I can't count the number of times I have smelled gas only to discover one of the knobs were moved even slightly. This is a disaster waiting to happen. We do not have the money to replace the range in these hard economic times. I feel there should have been a recall on this range but have found it too difficult to find on the computer. Can you Help?

I recently purchased the dual fuel General Electric stove with a gas cook top and an electric oven. The oven is terrible. It takes approximately 30 minutes to reach the correct temperature and the recovery time is so slow after opening the oven that it is nearly impossible to bake cookies or layer cakes correctly.

I have had the GE repairman out and he admitted that every complaint I had was legitimate and that's just the way the oven is calibrated! The only way I can get the oven to maintain the correct heat with some degree of accuracy is to stand by and change the heat mode to convection roast so it forces the oven to go back on. Then of course you must stand by and change it back to bake after a few minutes. I also tried to use the bake/convection mode for muffins and they were all wind blown and brown on top like a rooftop! You also need to be very careful if you try to wipe your floor under the front of the stove because the edges are razor sharp and cut your hand. The repairman admitted that they are always required to wear heavy gloves when working on these stoves because of all of the sharp edges at the bottom!

I have had 3 other GE stoves and loved them but this one is a disaster and I wish I could return it! I absolutely hate it and I'm forced to use my 20+ year old stove in my basement if I'm baking a cake which is delicate and needs to be baked at the correct temperature! It's really unfortunate that you no idea of what you're getting when you buy an appliance and have no recourse to return it. Now I'm stuck with it for years.

The damage that has resulted is all the money I've wasted trying to bake cakes and cookies that have failed because the oven is so inaccurate. I have also cut the top of my hand numerous times trying to clean the floor under the front of the stove! I'm so aggravated by this horrible stove that I'm sure my blood pressure has increased as well!

Purchsaed a new home in 2004 which came with GE appliances. Electric range model JBP24B0H2CT tripped the 220 breaker while the right rear burner was in use. I went to reset the breaker and noticed a unique pastic/formica burning smell. I pulled the range back and found the metal shield that covers the terminal block which is the connections for the power cord was black and burnt in a small area. After removing the 5 screws that retain the cover the 3 wire junction block was melted and the red colored lead and terminal at the block was burnt beyond recognition.

When I contacted GE and told them the range was 3 years old there response was THERE ARE NO RECALLS ON ANY OF OUR RANGES and WE CAN SCHEDULE A SERVICE CALL TO CHECK IT OUT BUT YOU WILL BE CHARGED being it is out of the 1 YR warranty.

I understand being out of warranty but to claim NO ISSUES with [their] ranges.Thank God the shield was in place or the hole would have been burned into the wall. Cheap, pot metal terminals that should be copper and why the shield if there are NO ISSUES. Perhaps send this link to the G.E CEO and let him read all of these issues as he hums the old tune GE/ WE bring good things to life!

Two nights ago I went to bed with my two small children and my husband. At about 11:30 PM, luckily, I went to my kitchen to get a drink, only to find my GE oven on, hot, even though ALL KNOBS WERE TURNED OFF. Had I not been thirsty at that time, who knows what may have happened....house on fire, children (ages 4 and 6) burned to death. I contacted aprox. 5-6 indiv. at consumer relations and either I was told that no warrenty=nothing they could do, or that they agree with me but=nothing they could do. I got this stove in 2002....no warranty left, but no expectation that a stove would stay on by itself while my family slept either.

I was charged $148.40 for labor when a GE repaireman came. I was told by a supervisor, Mr. Wapps, at GE that, I should be lucky that this is all they were charging. As far as I am concerned, given the possible outcome scenerios that may have occured, Mr. Wapps was NOT giving me any gifts, although he thought he was. In fact, when I asked him if it was reasonable that an oven be on by itself while people slept in their home given the possible scenerios that may occur, Mr. Wapps told me, That is a matter of opinion regarding whether or not that could be dangerous. He ended up hanging up on me...which suprised the repaireman standing in my kitchen who heard the entire call by the way.

The repaireman said a short in the oven coil normally stops the oven from working, but in my case, it stayed on and this is a malfunction he said...a rare occurance he also said. He went on to say maybe he sees one of these a year and even then it is after the oven is 15-20 years old. He agrees with my thoughts as well. I just wrote a 5 page letter to Appliance Headquarters in Kentucky, asking for my $148.40 to be reimbursed at the least, and a new stove (oven) at the most. I do not believe that I should pay ANYTHING to get an oven coil fixed that stayed on by itself...or went on by itself.

I have a 5 year old GE electric smooth top range. I was baking and set the oven on 350 degrees. I was in a different part of the house, and when I cam back 10 minutes later, the oven was on self-clean and the bars I was baking were in flames.

We had to have our kitchen and house cleaned for smoke damage. The stove is destroyed, but I would not trust to have it back in the house.

When we remodeled our kitchen we installed all GE appliances. Our glass cooktop started needing repairs within three years after purchase. Repairmen told us the thermostats were faulty. A burner would be set on simmer when suddenly, without any warning, go into the highest heat setting. The only way to control the temperature would be to turn the burner completely off. It would either be on the highest heat setting or off, nothing in between. That means someone had to be watching the burners every second while cooking. Nothing could be put on simmer and left for any period of time, even one or two minutes.

I contacted the GE consumer division and told them of the fire hazard. Nothing was done except to send a letter telling me they would replace a burner for no charge if it failed within three months. Of course none of the burners managed to fail within that time frame. We also purchased a GE dishwasher that needed multiple repairs. We replaced that appliance also. The problems with the dishwasher were only annoyances and inconveniences, not fire dangers.

It cost us $594.93 in total repairs incurred at various times for replacing the burners. We had pans that were badly damaged by the sudden high heat when we weren't aware the thermostat failed. At the last repair visit In April, 2008 I was informed parts are no longer available. Since then I have been looking for a replacement cooktop. It will most certainly NOT be a GE.

I turned on the self cleaning feature on my GE oven. About 20 minutes later I heard a pop. Even my two kids said what was that? I went to the stove and saw that the inside glass in the oven had shattered into pieces.

I called GE and at first they told me I would have to pay a service call of $80 plus whatever other fees to repair it. I told them I shouldn't have to pay for anything because I believed that it was a defect in the oven. The person told me it could have been many things that could have caused the glass to shatter. I asked to speak to a manager. She waived the service fee and had someone come and look at it.

When the serviceman arrived the next day, he said it could have been a crack on the glass and when it heated up it caused it to break or he says for all I know something could have fallen on it to make it break how do I know I wasn't here the serviceman said. He told me that GE would waive the price of the glass but I would still be responsible for the repair fees which are $130.00. I do not have money to be throwing away especially when I know for a fact that there was no crack on the glass. I know there must be some sort of a defect.

My husband and I purchased a GE 30" Free Standing Electric Range (Model #: JBS56WLWW) from Home Depot on 02/09/07. We have had no noticable problems with the oven until today. My husband bought a box of steaks and has used the broiler for the 4th time within a week. He broiled his steak 7 minutes on the first side and 5 minutes on the second side. He turned the oven off and while sitting in the dining room eating his steak he heard a loud sound of glass shattering. He immediately went to see what happened and noticed the inside glass panel (not the outside panel) shattered on the oven. He had to use the shop vac to clean the glass up from the kitchen as well as the inside of the oven.

Our first response was find the receipt and call Home Depot to see if they knew anything about the warranty on the oven. They knew nothing and gave my husband GE's number which was actually the wrong phone number. My husband looked up GE's phone number on the web site and called them to get a surprising response. The first woman he spoke to told him that it sounded like some kind of manufacturing defect and I am going to transfer you to a number that is authorized to repair the product at no charge. Before she transferred him she gave him the phone number. Upon speaking to a woman at that number she told him the glass would cost $103.00 plus the technicians installation labor but they will waive the technicians fee to drive out to the house.

In the mean time I was online doing a search and immediately pulled up consumeraffairs.com/homeowners/ge_ranges.htm thru a search. To my surprise I just glanced through, what I later printed out as 16 pages (which the pages are shrunk to very small writing), to find that several GE models have had problems with the glass exploding. One person said they hadn't even used their oven for 24 hours. My husband still on the phone with GE explained that I found this on consumeraffairs as being a major problem with their glass on the ovens and told her this really needs to be a recall and needs to be replaced at no charge. She got rude and would not budge. He handed me the phone and I asked to speak with a supervisor. Her response was there is no one else to talk to and anything further would have to go in writing to their corporate office. I said "you mean to tell me you have no supervisor that I can talk too." Her reply was "look what part of you cannot speak to anyone else do you not understand!" I was surprised and upset with how I was just treated and she put me on hold immediately which no one else picked up to answer my call. As many others have said on consumeraffairs.com GE should be forced to do something this is wrong. PLEASE INVESTIGATE THIS AND PUT A STOP TO GE GETTING AWAY WITH PUTTING THIS GLASS IN GE OVENS AND HOPEFULLY RECALL THIS SAFETY HAZARD!!

We Completely overhauled our kitchen about 4 years ago and unfortunately bought all G. E. appliances. Our stve oven which cost about double required 8service calls before G.E. would replace it. after about 2 1/2 years the back burner does not work. Fortunately we rare use it. Now a feew months the microwave does not work. We paid $400. for this microwave G.E JVM1870 and it breaks down evry year. I will never purchase anything named G.E. again. I would not brag about thier service iether.

This evening the inner glass on the oven door of my GE XL44 shattered and all of the pieces of glass were either on the floor or in the storage drawer. The exterior glass and interior glass remained intact. The oven was not on and had not been used the past 24 hours. Just reporting the problem so that others who have this model can be aware of problem.

After reading the problems that others have had with much newer GE products, I will not be replacing it with a GE gas oven. Sad

We moved into our new Condo on 7-13-2005. All the appliances were new and all GE. In March of 2006 we were forced to buy a new washer because it would have cost more to fix than to buy a new one. We were not happy but we had always had GE Appliances and thought this was just bad luck so we moved on. In May of 2008 I started smelling gas, just a little and then It got worst and I called BGE Gas CO. They came out and turned the gas off because it was leaking and said we would need to get a service man out. When the service man came out the stove was leaking in four places and said it woild be cheaper to buy a new one.

What is going on with GE? New Appliances should last a lot longer than 3 or 4 years.I will be contacting GE but for some reason I don't think they really care. If they did they would hold their Name and Appliances to a higher standdard. The model of the stove is JGBP33WEH3W

I have been with out a stove for almost 2 weeks now and been looking for a new one. You can bet one thing it won't be a GE.

Bought GE profile range late 1997- JGSP32GEV3BB - gas pressure regulator went out and I am told that GE no longer mfgs this $30 part #WB19K5020 (Maxitrol CV-47). I contacted GE, Sears and the company (Maxitrol) which mfg the part. I am told only GE can do an OEM - which is a special request for the part to be built and they won't do it for just one part.

Since a $30 part cannot be found to repair my range that just turned 10 years old I am forced to purchase a brand new range for about $1500. I do not feel GE is the company they once claimed to be. Several of the repair centers I spoke to said GE is only required to be able to replace a part 5-7 years. They said GE is known now as Garbage Electronics.

one year after purchasing GE glass top range, i decided to buy 1-yr maint. contract for the next several years. i've had to call for serivce 3 times.

the first time, after reporting the exact problem , the seriveman did not bring part, called other servicemen around town for part and found a guy with one. he had to go and get it and i missed more work than i had told my boss. the second/third times i called for repair and told rep the part number and exactly what i needed. the repair man came on scheduled day without part and claims he wasn't told information and I'D have to order part and call back for them to install.

I tried a third time to order parts and then call service man to come and install and was told i have to call for scheduled repair first and repair would call and order part! i explained that did not work previously but was give dead silence as that apparently was only way rep was going to do it. i have since not renewed service contract.

One morning while sitting on couch I heard a loud bang. When I went to check it out I found shards of glass on the floor in front of our GE (garbage electric) range. I opened the oven door and all of the glass which was shattered landed on the floor. I contacted GE and was told that it was out of warranty and would cost $100 for a service call plus parts. I don't think I should have to pay for something like this when the range is less than 2 years old.

I now have to purchase a new range. I promise that I will not purchase a GE product ever again.

The pilot light keeps going out in the oven. I called once befor the Warranty was up(one Year) and someone came out and he costed me $80.00 for mileage. Will the man had a hard time. I don't think he new much, any way he ended up ordering a part and showed me how to put it in so I wouldn't have to pay another $80.00 to come out. I got the part and it was the wrong part. I had surgery on my toe, but I got down and cleaned out where the pilot was and got it to run for about maybe 8 months, but its wasn't working right. I let my warranty go cause I would get a new stove. Then I got to thinking the stove is almost three years old.

nerves, I had to freeze my cooky dough

Last April 07 we bought GE Monogram side by side fridge, 48 dual fuel range, compactor and dishwasher for our new home. The appliances were installed Sep 07. The griddle on the range won't turn on after repeated attempts then suddenly it will. The fridge makes a snapping sound from the over head compartment - about every 3 minutes. The compactor died. The repairman couldn't find a problem on the griddle the first 2 calls, but now he has ordered a new control knob. He is also ordering a new motor for the compactor. The fridge has not been addressed yet.

My frustration is in spending over $18,000 on these appliances to only have them falling apart in the first year. Makes me sick to think I will have to spend hundreds more in extended warranties to hold GE's feet to the fire.

My husband and I left for the day and when we came home that evening, our house smelled like something rotten or dead.... we could not figure out where the smell was coming from. After searching everywhere for rotting food, or a dead mouse, etc... we discovered that the knob on our gas range was turned on slightly, and the smell was gas!!!!! This was obviously on all day long. I have 5 pets who live inside that could have been killed....this is extremely dangerous. I'm now trying to find child safety devices to put on the knobs so this doesn't happen again, and I don't even have children!!! I WANT A NEW STOVE....AND IT WON'T BE A GE!!

My Ge gas stove (Model#JGSP28 CEK2CC) has the coating on the grates on top of the stove peeling off. This stove is only 2 years old and has only been used for 6 months. (We are snowbirds in Florida and are here only for 3 to 4 months a year.) We called GE customer relations, and they will not cover this . They said the warranty has expired. I have noticed other people have complained about this problem. There should be a recall on these grates. They should last a long time without peeling. The technician said it would cost $123.00 to get a new grate.I refused to pay this. This is crazy. GE products are terrible--don't buy!

Also we bought this home with all GE appliances installed with WCI homes, and the dryer we have didn't have a model# on it so the technician would not fix it. And the problem with it was the knob that says (start) on the left side of the machine. When I turn it on the motor starts but does not stay on. The dryer keeps shutting off.

I purchased a JBS56W L3WW Electric Range in Home Depot. On May 19, 2007, $400.00 dollars, 9 months of use and its start to rust in the bottom corner of the control panel, the paint starts to popped out. We call to Service Department and they wants to charge me $70 dollars to dispatch a technician to evaluate the problem in my home. The day after I call Consumer Relation of GE and they said to me this is a cosmetic problem, and it's not included in the warranty, the product has a warranty of 30 days for cosmetic problems. If this happens in a new appliance just imagine in the next 3 years of normal use. Like the GE Consumer relations said to me, unfortunately we can't do anything for you with this problem. My recommendation is not to buy a GE product in the future.

In my Moble Suites RV, I have a GE Profile Convection Oven Model JVM1490BH. The unit is 3 years old. Recently, the interior light burned-out. The light is not owner replaceable. This, of course, means you have to use GE Repair Service ($74.95 + parts + labor) or other appliance service company to replace a simple light bulb. On other web sites, there are posts in which owners of such units have had to replace as many as 3 bulbs in 2 years. Why would a once-reputable company (GE) design such flawed appliance in which the owner cannot replace something as simple as a light bulb? My loudly and often spoken motto: NO MORE GE FOR ME!

I bought a GE gas range in Nov. 2007. To date I have had the burner covers replaced, the drip pans replaced and a repairman to put the gasket back between the oven and the oven door. I now must call a repairman again since the gasket fell out again. Have talked to GE twice and Emailed them 3 times. They do not care that the parts of the stove are falling apart. The service people I spoke with were rude and unpleasant. I have also had trouble with their GEmoneyline service, but thats another story.

The salesman at Arthur F. Schultz in Erie, PA sold me the stove using the sales pitch the GE ranges were rated #1 by Consumer Reports. I think they had better change their rating. My son inspects homes for an insurance company and he inspected a home worth over a million dollars and they had a built in GE range that had not one bit of enamel left on the grates. My friend had all Ge appliances put in her new log home. To date the microwave has had to be replaced and the stove and dishwasher repaired several times. At the moment my dishwasher does not work (GE). I had a GE stove purchased in 1998 and the grates completely lost all the enamel and the paint came off the front of the stove and rusted. GE did nothing about it. I swore I would never buy another GE product, but this salesperson told me GE fixed all their problems and the gas ranges now were the best thing since sliced bread.

The appearance of the stove is embarrassing. The inconvenience of calling a repairman for a stove that is 3 months old is ridiculous. Of course I do not want an appliance in my kitchen that looks horrible and I think GE is getting away with highway robbery.

Middle of the day approaching my GE HOTPOINT RANGE the glass spontaneously exploded. No explanation. It seems to be a pattern with this appliance. Seen it on many sites including this one, but not recall was ever ordered.

We have a GE electric convection oven that has been repaired 2X and is still not working properly - the oven turns it self on, will not accept commands and as a result is quite frightening. It has been disconnected for over 2 years since the repair man cannot fix it and GE only offers $75 towards a replacement. That is ridiculous since a new one costs over $800. This oven has less than 20 hours TOTAL use!

We had problems with our down draft vent on our range last year. GE Service replaced initially, then 4 to 5 more times after that since the initial problem was never fixed - vent would stop after an hour and smelled like burning. In January 2008, the technical informed us there is nothing more they can do and we needed to contact GE Consumer Relations. GE Consumer Relations informed us we can get the complete range and vent replaced at a pro-rated cost of $380 including installation and removal of the old one. We agreed.

The delivery person simply delivered and refused to install and remove the old one because he told us we needed to call a licensed electrician. We called GE Consumer Relations again who informed us the installation meant simple installation and that we were basically out of luck. First they took our money for the repair that was not done, then they took another $380 by simply dumping the new product without the promised installation and removal.

Purchased my GE electric range on 12/27/06 as part of a kitchen renovation. I use the oven maybe twice a week at most. On 2/8/08 I turned on the broiler and in less than a minute, I heard this loud noise that actually sounded like something was stuck in the disposal. I looked at the oven and saw smoke coming out. I opened the oven door and serious sparks and fire came shooting out. The heating element had exploded and was on fire.

When I was able to check it out, there was a 2-3 inch gap in the heating element where it blew up. The next day when I was vacuuming, I noticed a bunch of burn marks on my new hardwood floor where hot metal had landed.

GE has offered to waive the cost of a diagnostic visit by the repair person, but they have totally ignored my floor problem. And we will have to pay for any oven parts and repairs since the warranty ran out on 12/27/07.

I just bught a GE gas range and a GE over the range microwave oven. The problem I have is when you reach over the gas range to use microwave, you wind up turning on gas on range without knowing it. I had these units less then 2 weeks, and it happened 3 times.The first time it happened, I figure out the problem; and even though my family knows about this, we still did it 2 more times with out realizing it. You don't know until you smell gas 10 to 15 minutes later. This is a big safety problem.

I talked to GE customer relations about this, and they said that's the way it was manufactured; there is no defect in gas range. THIS IS A SAFETY PROBLEM. The two units were made to work together. One person there told me to buy another gas range with knobs on top of range, not in front. How does that solve the problem for other people? This could happen to anyone; it could be fatal.

January 26th at around 6PM, I fixed a baked potato in my General Electric oven. When I left the kitchen, I heard a loud shattering sound and ran back into the kitchen to discover that the black glass panel on the front of my over had spontaneously exploded. I cleaned up the oven door glass and there were shards and pieces some 8-12 inches long. It wasn't until the following morning that I took a picture of the oven door and the model numbers. I could have been seriously injured ! I now need to replace my oven, but find that GE/Kenmore is the only one that makes an oven to fit the space in my mobil home, so, I guess this could happen again, and I might not be so lucky!

I need to purchase a new wall oven unit that will fit the existing space in my mobil home. The cost is $600-1200.00 that I really did not want to spend, and it was through no fault of my own.

On 01/20/08 I was cooking some snacks for the game. A minute or two later I heard a loud pop. To our surprise, the inner glass on the oven exploded.

I purchased the oven in 7/06 to replace the same kind we had for 15 years old. If I had known about this problem with GE ovens, I would have gone with a different brand. Why has there not been a recall?

We bought a GE stove from Sears 2-3 years ago. I just noticed tonight that the oven took a very long time to preheat to 375 degrees. I thought this was odd, but never in a million years did I suspect an oven malfunction. However, when my cookies turned out half-baked and wouldn't brown properly, I noticed that the wire circuitry at the bottom of the oven had broken into three sections. Some of the pieces of wiring had fallen onto the floor of the oven and the wire bracket that is supposed to hold that section of wiring had upended and was lying on its side. I have never seen anything so bizarre with nothing to cause it other than ordinary cooking. I am lucky there was not a fire in the oven as the inner oven door is blackened at the area where the wiring broke open.

I will have to call a repair person and possibly replace the entire stove.

I just used self cleaning access on my stove to clean the oven and when it finished its cycle, the glass in the oven door shattered. I just purchased it on 7/30/06. THIS COULD HAVE CAUGHT MY NEW HOME ON FIRE.

After Christmas dinner I decided to clean my oven, so I hit the self cleaning mode. After 2 hours of cleaning a F2 was flashing and beeping. I found the manual and it told me to kill the power for 30 seconds. I did as instructed, the beeping went away but the F2 kept flahing. After 2 hours the F2 stopped flashing but the oven door wouldn't open. I again went back to the owners manual and hit the reset button nothing happened.

I called GE's 1800 number and got the run around. I called the repairman and he told me the ciliniode was bad and charged me $300 to fix it. Not more than three weeks later it fails and he told me he couldn't fix the problem and that I was out of luck. The oven is 3 years old.

I have since bought a new oven costing over $1200 and it's not a GE product.

I have a GE JTP28 Double electric wall oven. It has glass-like door fronts, along with glass view windows. The unit was installed 10/5/2007. 12/23/2007, the innermost pane of glass on upper oven shattered while oven was in operation with food cooking. The door was not in motion at the time, last actuation was approximately 5 minutes prior. Repair visit #1 was 12/28, and new glass had to be ordered. Installation was to be on 1/4, but was cancelled as new glass had shattered in shipping. Now pending installation on 1/7. Tonight (1/6/2008) same phenomenon happened on lower oven door. Dinner baking, door had not been touched for 15 minutes, and POP! Inner pane of glass had shattered.

So far I had two ruined dinners for 4, an inconvenienced Christmas gathering with 25 people at our house where we limped along on 1 oven, a large electric roaster, etc; and feeling like quite the heel in purchasing this product. The dinners were discarded for fear of glass contamination, (well, it was quite obvious in the second instance as it was quite sparkly.) What if someone had went ahead and eaten it?

Currently, GE customer service is not open so we will call a repair person in the morning. From what I have read by other GE consumers, it seems that GE is not very motivated to fix the problem.

I purchased a GE Profile gas stove in March 2006. New Year's Eve I decided to clean my oven in preparation for my roast pork dinner for family and friends on New Year's Day. To my surprise when the self cleaning was complete the door would not unlock. It was well past the 2 hour timeframe and felt cool to the touch. I had my husband unplug it thinking it would reset it but nothing happened. I have a service contract on this due to the computer motherboard that runs it. I called GE at 5 p.m. on New Years Eve, explained my situation and was politely told that the first available appointment would be Jan. 14th between 8am and 4 pm. When I again stated that I could not use the oven on my $1600.00 stove and asked politely for faster service I was told that if someone cancelled I would be called. I let it sit until today, when I called again and insisted that I get an appointment before the 14th. I have children and we do not live on take out or microwave food. I use my oven everyday. Again, I was politely told I would receive a phone call within an hour. That would have been around 3pm. It is now 9pm and still no call. I would suggest that anyone who is considering buying a GE product to go to another company. Too expensive and do not last. I also have the GE Profile refrigde that was just as expensive. The icemaker hasn't worked since day one. The freezer handle has broken off three times and the bins holders are made of plastic which break off. Stay away from GE products.

We purchased a GE Profile Gas range with four burners and a center grill in 2001. It has worked fine but the grill is a terrible hazard. The switch in front of the range for the grill will go on if lightly touched. So if you are in front cooking and move past the knob it will turn on. Or while cleaning. Since the grill is covered with a stainless steel cover when not in use, one doesnt see the grill is on but the cover heats up to a dangerously high temperature that causes burns if you come into contact with it. SInce it isn't supposed to be hot, someone not aware of this problem can be seriuosly burned. We've reported this to GE but never got a response. We just have to constantly check to be sure that knob is turned to off. I won't purchase a GE product again. Dangerous and unresponsive.

Danger to anyone not aware of the heated cover on the grill...and a fire hazard if it goes on while someone is away. Since it covers the range and shows no signs of being hot, it is a hidden hazard. Can't be repaired. Knob is defective design.

We have a GE XL44 gas stove. We have used it for 4 months of the year for the last 10 years as we winter in Florida for 4 months of the year. So actually the range has only four years of usage on it. Now we are unable to light the burners automatically because of faulty igniters and are forced to light the burners with a hand held butane lighter. The GE Service man was here this morning and said the igniters need to be replaced at a cost of $267.00. Needless to say, we are replacing our stove, and it won't be a GE.

Someone not familiar with the stove or perhaps a child, could inadvertently turn the gas knobs and they would not light, but the gas would be seeping.

I was cooking dinner. The oven was only at 355 degrees and only on for about 30 minutes when all of a sudden I heard an explosion. The inner glass door had exploded; there were small parts of glass all over the inside of the oven.

There was no injury--just that I cannot use the oven until it is fixed, and GE is going to charge a fee $89.95 for a service rep to come out and look at it, as well as a fee for parts. I have been reading that this has happened to many people, and I feel there should be a recall on the oven; and an engineer should be looking into what is making this happen. There should be a class action suit for anyone this has happened to, so GE would at least have to pay for the repairs or replacement of oven.

The damage to the oven was limited to the area near the controls. No structural damages to the kitchen occurred. So far, GE has not repaired or replaced the oven, despite various calls.

My GE double oven had a heating coil that exploded during use. A fire ignited and the oven failed to cut the circuit breaker. My husband turned off the power at the breaker box and the fire eventually burned itself out.

I hate to think about what could have happened if we were not home.

We bought this GE range new in Nov/Dec '05. Within 6 months the oven quit working. A part was sent by GE, and service installed it. Then Christmas Day 2006 the oven did not work. The same part was not working again. Ge finally did send another part and service to fix it. Now Nov. 20, 2007 again the very same part is not working. No oven for Thanksgiving!

This stove is JUNK!

I was cooking spaghetti last night, when I walked across the kitchen away from the 5 burner GE cooktop (Model JGP636WEV) when I heard a large exploding sound. I turned around and ducked as thousands of shards of gas flew all over the kitchen. The cooktop exploded!

Since Thanksgiving is two days away, and GE is saying it is out of warranty and at this point not covered and since no one was hurt, this is not important enough to address immediately. We will have to go buy a new cooktop and install now. Otherwise, we are out $300 in groceries, not to mention everyone's travel expenses to our house and a ruined holiday. I am so upset. GE's response was horrible.

I purchased a GE Adora gas range from Home Depot for $1100, and had it installed sometime in late January or Feb. 07.

There is one extra large surface burner on the front right and because of the way the sealed cook top is made the flame shoots out so far that it has almost burned me 3 times. All the other surface burners have a V on the side where the flame comes out except the extra large burner head where the V is positioned in the front.

You cannot change the position of this burner head because of the way the cook top is made. It is very dangerous and if you lower the flame it defeats the whole purpose of this burner head. I've had 2 service men out to look at this. They say nothing can be done because of the way it's manufactured. I've called GE customer relations twice. Never received a return call.

I've called Home Depot to see if I can exchange it for another model, but have never received a return call.

We have owned our GE Profile electric range for about 4 years with no previous problems.On 10/07/2007, I used the oven to broil steaks and as I placed the oven door down to remove the steaks, I watched in amazement as the inner glass panel formed a crack from the center to the edge of the frame window. Today, I spoke with the GE Repair center via a toll free number and learned that they would have the locally contracted repair company come out on Thursday and the repair would cost about $200.

After viewing numerous complaints via my Internet search, it appears that there have been countless similar complaints over the past 4 years. I am only surprised that someone has not called GE to task for an apparent engineering problem on a range that costs over $1100. I will certainly think twice before I buy a GE range or any range with any glass on the door.

Paying more than $200 for a repair of a product that was apparently defective is an outrage!

We bought a GE XL44 gas range model No. EGr2000EC1CC in 2000. While the stove has worked fine, we have had nothing but problems with the oven. It heats up fine and then rumbles and hisses when the burner re-ignites to maintain temperature. We have had repairmen from the gas company, GE and independent appliance repair men. All they have succeeded in is further lightening my wallet! Most recently, we had to pay $110 to a GE repairman who did nothing but open a damper up on the burner. He left and the problem continued. Another technician came today to install a new flex connection to the range - another $80 later and the same problem persists!

All our GE appliances have had problems. We moved into a new house with all new GE appliances. The latest problem is with the GE Cook Top. One of the burners was not functioning and GE was called to fix it. It took 2 weeks to have the parts ordered and the GE technician to come out to fix the problem. An hour after he left, the cook top exploded with smoke and sparks and triggering the breaker switch. When GE was called about the problem and that a GE technician had just left after he supposedly fixed the problem they did not care and schedualed an appointment a week later. Now we have no functioning cook top and probably no thanksgiving dinner. GE service and their appliances are awful.

Our cook top has not been working for 2 weeks now and it was the GE technician that made the problem worse and GE does not care.

A General Electric stove ( Model # JGBP88BEL1BB, serial # RL257703P)purchased on 9/20/2006 poses a burn hazard. The top, left and right, gas burner grates are very slippery and any pot or pan place on said grate can easily slip off. It is necessary to hold said pot or pan with one hand while stirring with the other. This, at times, is impractical and may cause injury due to the high gloss of said burners.

No damage as yet has resulted but the possibilities exist for us and anyone else that may have purchased this stove

I had an F7 error blinking on my double oven. I found out that all of my neighbors who purchased houses in the same tract were having the exact same problem. I called GE Consumer relations and recieved no information or help with the issue. I was just told to write a letter to the company. So, I called back (and waited on hold for another 30 minutes). This time I recieved a free service call to diagnose the problem, but I still have to pay for the parts and repair. The Control panel and circuit board went bad and the parts and labor will cost me 175 dollars. It just seems that GE should have to pay if everyone is having the same problem on their 4 year old ovens.

The GE company is making poor quality products and making a large profit off of repairing their faulty products. I'll never buy GE again. This ordeal cost me 175 dollars and five hours of my time.

We purchased a JK955BJBB - Black Double Wall Oven with Convection on top on May 31, 2006 from Home Depot. On September 6, 2006, a little over 2 months after installed, the convection door shattered. I was preheating the oven at 450 F Degrees (which converts to 425 F Degrees) Automatic Convection setting. I heard a loud exploding sound and looked at the oven to see that the interior oven door had shattered. All that was in the oven were two racks. There should be no reason, whatsoever, that the convection oven glass door should shatter. I immediately turned the oven off and backed away. Soon after, I called the 800-GE-CARES (800.432.2737) number on the Owner's Manual.

When I called, the CS rep wasn't surprised at all. She simply asked our model number and said it was inside the door. I told her it was the JK955 Model and explained what occurred and told her there was no way I would open the door because it was still hot. She simply said that the soonest they could send someone over on Monday, September 11, 2006.

I had a similar experience that Kim from Ohio had with a GE Spacemaker oven door handle. Mine has broken off 3 times in 5 years. The first two times GE sent me new handles free of charge but I had to pay the labor to have them put on. After the 3rd time they are sending me a new door since the old handle holes are stripped. OF course they will not pay for the labor so I will try to find the least expensive quote I can get. They encourage to use GE service reps who charge double what my local service co. charges, so I will not take their advice. I am also convinced that there is a design flaw in this handle, it should not snap off so easily. I will not be replacing this oven with another GE product.

Purchased GE Range on 8/9/06. It was delivered on 8/17/06. Model number was J BP6550K3SS. First time use of the oven on 8/18/06, the inner glass door made a loud noise and shattered all over the food. The dealer HHGregg, out of Greenville, SC brought an identical unit on 8/22/06. On 8/24/06, my wife preheated the oven for the first time to cook some muffins and just before she put the muffins in there was a loud noise and the inside glass had shattered again.

I have called GE and they do not seem to care and have not called me or sent anyone. They presently have a case number 5729785. I have asked them to get involved but they show no interest. The dealer is bringing another oven tomorrow to replace this one. The only thing different is they are moving up the quality to the next level - at this point we are not sure. This is a complaint about GE and their lack of ability to provide a professional response on a product they could be unsafe for consumer use.

The glass on the door of my GE electric range shattered when I turned it on to preheat.

I purchased 3 GE Profile appliances (Stove - Refridge - dishwasher) and mailed in the rebate 01/29/06. I was to receive a $200 rebate. I have written letters - no answer and still no rebate!!

I bought the product because I was going to get a rebate.

I purchased a GE Profile Trivecta model #JS998SHSSS oven new in March of 2006. Since then, I have had the GE Service Tech out 5 times for the same problem. I am getting a FO error code on the display panal and the only way to keep the ovens alram from going off is to shut it off at the main breaker switch. They have replaced the main touch panal twice, the main electronic (mother board), an additional control panal, and an electric whip connection. All with different appointments. Last visit was on July 26th 2006 and with in two hours of the repair, it is doing it again.

Five days of missed work waiting for a Tech to show up between 8 - 5? (what good is an appointment) 2 Dinner parties reiuned because the oven/stove quit working. Many many nights out for dinner because there is no stove/oven to cook a meal with. Thousands when you total all the food wasted because the oven quit 1/2 way through the cooking process. 5 days of work, mental frustration of having a very expensive appliance that doesn't work and having a GE Customer Service Rep and Tech tell you that you must be doing something to make this happen.

Recently our GE JKP14 oven started flashing error code "F1". I called GE service and they do not make the controller board any more. They still sell screws, heating elements, glass doors, front panels, and keypads but no more electronic range control modules. GE offered no help. I will NEVER buy another GE product. I've been ripped off by a big name that supposedly stands behind their products...so much for their good name.

I wll have to shell out $900 for a new oven since GE no longer supplies replacement oven controller boards. Robershaw made the "defective" board and supplies it to GE.

My GE stove went on fire , defective wiring to the circut board. Model JBP64BB4AD. Stove is 4 yrs old.

From the start, this stove has posed a hazard. It was not so obvious at first as I was only cooking for my son and myself. However, I later began cooking for several members of the family and keeping my grandchildren. The problem with this stove is the grate system. The stove has a glass top and round grates that will not stay in place.

Many, many times I have caught a pan before it slid completely off the stove. Larger pans are especially likely to tip the burner grate and begin to slide. I have complained about the more than once and GE has chosen to do nothing. I would love to have a onepiece grate that would fit over 2 burners at once or even a 4 burner grate that could sit right on top of the glass.

Grabbing a hot pan is dangerous; but my biggest fear is that a pan will slide off and spill hot contents on one of the small children who are often "under foot". I just discovered this past week that the self cleaning oven will not work. I did use it one other time but was fearful of the extremely high temps generated during the cleaning cycle. Now that I have read the other complaints, I realize that I may have been saved a shattered front glass. GE seems totally unresponsive to complaints and I intend to avoid ALL their products in the future.

I purchased the Ge Profile Convection Range in October 2005.

During the holiday season, I noticed that things were taking longer to bake than normal, the light did not always come on when you opened the door and the oven made a funny noise. I contacted service and made an appointment for 8-12 on 1/5/06. The tech called at approx 12:30 to state that he was on his way and would be here in about 30 minutes. I told him that wasn't going to work as his appt time was 8-12 and I had to go to work.

I resheduled for 1/16/05. This time the tech showed up but was hard of hearing (his own admission) and could barely hear the noise. This tech stated that the thermostat, fan, and digital board all needed to be replaced.

I feel that is inappropriate given the age of the appliance. He scheduled another appointment for 1/25/06 between 8 and 12. On 1/23/06, the automated call came that my appt was 1/24/06 between 8 & 12. When I called to correct them, I was told that no appt was available for 1/25 and the earliest time was 1/31/06. I told them I wanted my original appt because that was when it was scheduled.

My oven still does not work correctly and GE doesn't seem to care because their policy is to fix (you can't get them to show up as scheduled) the product not replace it.

Our GE Monogram oven had a recall on Dec. 15. We were contacted and told not to use a burner and the griddle until repair scheculed Jan 3. This meant we could not use the griddle through the holidays on our 6 month old 48" GE oven. The repair was cancelled by the service a few days before the 3nd of Jan. and we were told to call another number.

They didn't have a clue as to what we were asking about (recall - fire hazard etc) and we were given another number. We called that number and were told they'd call back and didn't. So we called again on the 16th of Jan and were told GE would call back. They didn't call until the 18th (today) and scheduled for the 27th of Jan. Almost a month after the first scheduled repair and a month and a half of no use for the $5000 oven we paid for.

To add insult to injury, they said the repair man would be here between 8am and 5pm. Is this how GE treats customers buying their supposed top of the line appliances? Is this how you wish to be treated with your consumer dollars you spend on large purchases when they don't work? The lack of concern and indifference to this situation is appaling. In the meantime we have a 4500 sq.ft. home housing family, pets, and furniture and an oven posing a fire hazzard 45 days past a recall. We've never posted complaints on the internet but we intend to make others aware of purchasing GE products and the lack of response when GE makes a faulty product, especially a $5000 one!

I have a GE Profile Double Oven Model #JTP56WOD1WW with a convection on top and regular oven on the bottom. So, far I have had two repairs and have a third pending. The first time the top coil exploded when the oven was put on broil with nothing in it and the oven caught on fire. The second time the oven would turn itself on and off continuously until it flashed F7 and the whole thing shut down. That repair was in November and was $240.

This time the oven is turning itself on and off again, but has now turned the self clean on when we were not home and all of our fire alarms went off. This repair is the same as the last but with a different part and will be cost $300. I have had a service man out and he has told GE that the oven is deffective and that I don't need the current part they are recommending, but rather a new oven. They said he was wrong. The oven has faulty wiring.

I have already replaced the entire electrical panel because they said it needed it. The engineer with GE told my appliance repair man that the oven "could not do what I said it was doing." I have researched on line and found several similar complaints. This oven is a fire hazard and GE should do something about it.

I purchased a home with GE appliances. The refrigerator compressor went out after 5 years. I had a GE mongram service warranty but they refused to come any sooner than a full week. In addition, they refused to bring a replacement compressor in order to fix the problem diagnosed by a non-certified GE service provider. Since they would only come on Friday between 1-5 pm, you can be certain that I would likely go another week or more before the repair. Meanwhile, of course, you can see the problem with a non-cooling refrigerator/freezer. I will never buy GE again, and I encourage others to disregard their service promises.

We've had a GE Spacemaker XL Over-Range Microwave Oven for a little more than 3 years.

Under normal operation the door handle cracked and broke on the top of the handle. We spoke with someone who owns one as well and the door handle broke on her unit a few weeks earlier.

Calls were made to GE Customer Service. We were told that a repairman could be sent out for the cost of $75.00 to just look at our microwave. If it was determined the problem was GE's fault the $75.00 would be waived, but we'd still be responsible for parts and labor.

If the door handle problem is GE's fault they should pay for everything! I have read several consumer sites on the internet and found that door handle breakage seems to be a trend. It seems to happen at different times, from when the unit is new to several years old. I

I am going to try my luck with a GE Certified local repairman who has offered to do the job for more than half the price GE will charge just for a looksee.

We bought my parents a GE Range (Model #JBP35BOH1CT) and the stove top gets so hot while baking in the oven you cannot touch it!

My parents did not want to complain, since it was a gift from us kids, but I am going to find out why a new stove made by a "reputable" company does not function properly.

The Maytag stove I purchased is not even a year old, and it's a good thing I bought the extended warranty.

First the back burner wouldn't light, then between the oven door glass, it got junk in it, and had to be removed to be cleaned, and now the oven handle just broke off!! Three times in less than 6 months we have had a technician out here to fix the problems.

2 years ago I bought a GE profile stove with convection oven. It didn't work properly out of the box!

I've had repairs done at least 6 times in the last two years. Entire control panels have been replaced as well as an oven thermostat.

At the present time, the oven is not working properly. When the service person contacted a GE tech support person he was told (after being on the phone trouble shooting with him for 45 min.) that basically, I must not know how to cook!

I've been cooking with a convection oven for years without a problem until purchasing this stove. GE is unwilling to replace the stove.

We bought a GE Range #JBP80 and while cooking the Thanksgiving turkey, the upper heating unit (broiler) came on. When the oven reached over 500 degrees the range started beeping. The turkey was on fire. We unplugged the stove as the manuel states to restart the electronics. We left it unplugged over nite.

The next day plugged it back in and seems everthing was fine. After 20 minutes the range started beeping again and the upper unit had turned on and heated the oven over 500 degrees again.

Two of the appliances I purchased from GE in 1999 were a Microwave over model # JVM1440AA1 and a gas range model # JGBP30AEAIAA.

The first time we turned the top gas burners on, the porcelain popped off of the burner grates.

The first time we used the oven the porcelain popped off the bottom of the oven. This repair was covered by the warranty. They replaced the bottom plate in the oven and gave us new burner grates for the top of the stove. The porcelain also popped off of the new grates but we said why bother. Junk is Junk.

The microwave is another story. The plastic frame around the control panel has cracked on the bottom of the frame. This is the 4th or 5th time this has happened in five years. The last time it was replaced was in March 2005. This frame has only lasted for nine months this time. GE said it is a cosmetic problem and will not replace it. The plastic frame around the microwave door has the same problem with cracking. I am on the 4th door at this time.

GE said the minimum clearance from the stove to the micro wave should be 30” because of the heat from the stove. I have it at 32”. For the money and time we spent on replacement parts, I could have had a much better unit from any other manufacture.

Control panel touch-pad on GE oven failed after using only twice.

I bought 2 of these ovens a few years ago, one I installed immediately and the second I stored for a house I anticipated refurbishing. The touch pad failed on the first oven rather soon after installation but GE replaced it since it was less than a year after I bought it. IThey thought it failed because the instructions did NOT say to provide a hole for the heat to escape when it was in use. I faxxed them a picture of my instllation manual, and they agreed there was a problem. The serviceman said it happened all the time and advised buying a service contract.

Now I have installed the second oven. The touchpad failed after using the oven twice as I said in the opening. I called GE, but didn't have much hope since it was more than a couple of years since the purchase date.

Since I found your site, I decided to post this. It seems that the faulty touchpad situation is common with GE. If you are lucky, you might get a replacement free.

I bought a replacement from an independent vendor. I have discovered the "Robert Shaw Controls Company" makes the panel.

I don't want an attorney or anything like that. When someone sells poor stuff or service, I just tell everyone I can about them. Neat website!

We purchased a non-self cleaning oven manufactured by GE.

It got extremely hot when the oven was on, and I felt it was malfunctioning. Twice I had repairmen telling me it was fine. I had them open a service case for me because I wanted a self cleaning oven and was willing to pay the difference. They refused, stating that they were aware the unit ran hot, but could do nothing for me.

I then wrote a letter to GE's Consumer Relations Department complaining I felt it was a safety issue. They still refused to work with me.

It was under warranty at the time the complaints were made and repair men were out to look at it. Is there anything else I can do?

On November 26, 2003 I bought a replacement oven for my old GE double built in oven which had, since 1968, finally deteriorated to the point where I could no longer repair it due to unavailability of parts.

The new GE oven which I bought (Mod. JKP56C0D1CC Ser. RA277067Q) was a more than satisfactory replacement. All went well and the unit performed flawlessly until the morning of October 3, 2005 when it quit working due to a failure of the electronic controls.

I called GEs service organization and was told that no one could come out until the seventh. Friday arrived and your service man arrived. Unfortunately he did not have the parts to make repairs. He said that he would be back Friday the fourteenth and that the parts would be shipped to my house before then.

Because it is now Thursday and the parts had not arrived as of 11:00 am I decided to call and check. GEs' automated telephone information service politely informed me that my service call would take place on Monday the seventeenth. I must now cancel a doctors appointment which I made based upon the promise of service on the fourteenth. It is a good thing I took the initiative to call because GE didn’t think that it was important to call me.

When I remodeled my kitchen in 1968 I bought nothing but GE equipment because I thought it was the best on the planet. Your service department has slowly changed my mind and I will never buy another GE major appliance.

3 year old GE wall oven stopped working. I have been trying for 9 weeks to get it serviced. I wrote to the General manager of Consumer Relations 2 weeks ago, with no answer.