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Alan of Durango, Co CO (08/28/08)
The local GE appliance dealer installed a GE Profile electric stove in the fall of 2006. This past week, while baking a roast, the heating element in the oven exploded and flaming pieces of metal fell from the heating element and, fortunately, landed within the oven compartment. An examination of the element showed that about three inches of it had broken apart and there was metal, that at one point had been molten, despoted on the fractured parts of the element and the element itself near the fractures.
The appliance repairment from Southwest Appliance replaced the element and stated that he had seen this type of failure in several other ovens. The cost of a new element. The labor charge was cut by 50%.
Margaret of Patchogue NY (08/26/08)
I am emailing you this for my mother. It is her information above. She purchased a GE stove about 2 years ago. She has cleaned the oven a few times in the past 2 yrs. One time she used it, it got so hot that the steam must have leaked out the top of the stove and burnt the underneath of where the knobs to work the stove are that overhangs a little. I think this is a safety hazard and maybe could've started a fire. They said she must have spilled something in the oven and not cleaned it up and thats why is did this. They will not cover the replacements under warranty and she has to pay for parts and repair I think. Have you had any other complaints with GE self cleaning ovens?
The stove has burn marks that cannot be removed and the top would have to be replaced and cost her about 200.dollars for a 450. stove.
Albert of Oyster Bay NY (08/26/08)
The main wiring harness on my GE Profile double wall oven burned and melted. The electronic control panel has been replaced six (6)times. There is something definitely wrong with this oven. A small electronic fire must have caused the melting of wires. My wife smelled something burning, opened the oven door, saw a red glow around the oven, and turned the oven off. It could have burned the house down.
Luckily my wife was near the oven to turn it off. There was no damage to the kitchen cabinets. The only damage is the melted wires and connectors behind the control panel.
Mark of Vancouver Canada (08/21/08)
The oven of the GE Profile electric range smokes every time I use it. I can't roast a chicken or beef without having the whole place filled with smoke. GE says it's never happened before. Has anyone else had this problem?
I can't use the oven of my new stove
G of Southern Pines NC (08/01/08)
Brand new GE cafe range, ref and profile dishwasher installed 6/25/08. The door had a dent, set up appt. for service call, they had to order a new door. Who would guess! Handle for door out of stock so a month later the door was delivered to my house. Had to call to schedule another service call, a week later the new door was installed. The new door looks great, but now the freezer is getting warmer. Call to see if service person could come back before the end of the day--no-- that repair call has been closed they can set up another appt. in a week. Also, one burner on the new range does not function properly the technician worked on it and it still does not work correctly. You guessed it another appt. is needed. In our area they want to schedule appt. from 8 to 5. Does GE think their customers have nothing to do but wait for their repair people?
I have only had these applainces 5 weeks and at this time will say it is the last GE appliances that will be in my house.
At this time do not have a $ amount. I moved frozen food to a friends freezer. My time, since I can work from home some of the time I guess at this point that is a wash.
Tim of Holly MI (07/23/08)
Purchsaed a new home in 2004 which came with GE appliances. Electric range model JBP24B0H2CT tripped the 220 breaker while the right rear burner was in use. I went to reset the breaker and noticed a unique pastic/formica burning smell. I pulled the range back and found the metal shield that covers the terminal block which is the connections for the power cord was black and burnt in a small area. After removing the 5 screws that retain the cover the 3 wire junction block was melted and the red colored lead and terminal at the block was burnt beyond recognition.
When I contacted GE and told them the range was 3 years old there response was THERE ARE NO RECALLS ON ANY OF OUR RANGES and WE CAN SCHEDULE A SERVICE CALL TO CHECK IT OUT BUT YOU WILL BE CHARGED being it is out of the 1 YR warranty.
I understand being out of warranty but to claim NO ISSUES with [their] ranges.Thank God the shield was in place or the hole would have been burned into the wall. Cheap, pot metal terminals that should be copper and why the shield if there are NO ISSUES. Perhaps send this link to the G.E CEO and let him read all of these issues as he hums the old tune GE/ WE bring good things to life!
Amy of Bethlehem PA (07/10/08)
Two nights ago I went to bed with my two small children and my husband. At about 11:30 PM, luckily, I went to my kitchen to get a drink, only to find my GE oven on, hot, even though ALL KNOBS WERE TURNED OFF. Had I not been thirsty at that time, who knows what may have happened....house on fire, children (ages 4 and 6) burned to death. I contacted aprox. 5-6 indiv. at consumer relations and either I was told that no warrenty=nothing they could do, or that they agree with me but=nothing they could do. I got this stove in 2002....no warranty left, but no expectation that a stove would stay on by itself while my family slept either.
I was charged $148.40 for labor when a GE repaireman came. I was told by a supervisor, Mr. Wapps, at GE that, I should be lucky that this is all they were charging. As far as I am concerned, given the possible outcome scenerios that may have occured, Mr. Wapps was NOT giving me any gifts, although he thought he was. In fact, when I asked him if it was reasonable that an oven be on by itself while people slept in their home given the possible scenerios that may occur, Mr. Wapps told me, That is a matter of opinion regarding whether or not that could be dangerous. He ended up hanging up on me...which suprised the repaireman standing in my kitchen who heard the entire call by the way.
The repaireman said a short in the oven coil normally stops the oven from working, but in my case, it stayed on and this is a malfunction he said...a rare occurance he also said. He went on to say maybe he sees one of these a year and even then it is after the oven is 15-20 years old. He agrees with my thoughts as well. I just wrote a 5 page letter to Appliance Headquarters in Kentucky, asking for my $148.40 to be reimbursed at the least, and a new stove (oven) at the most. I do not believe that I should pay ANYTHING to get an oven coil fixed that stayed on by itself...or went on by itself.
Joanne of Wapato WA (07/09/08)
I have a 5 year old GE electric smooth top range. I was baking and set the oven on 350 degrees. I was in a different part of the house, and when I cam back 10 minutes later, the oven was on self-clean and the bars I was baking were in flames.
We had to have our kitchen and house cleaned for smoke damage. The stove is destroyed, but I would not trust to have it back in the house.
Louise of San Diego CA (07/08/08)
When we remodeled our kitchen we installed all GE appliances. Our glass cooktop started needing repairs within three years after purchase. Repairmen told us the thermostats were faulty. A burner would be set on simmer when suddenly, without any warning, go into the highest heat setting. The only way to control the temperature would be to turn the burner completely off. It would either be on the highest heat setting or off, nothing in between. That means someone had to be watching the burners every second while cooking. Nothing could be put on simmer and left for any period of time, even one or two minutes.
I contacted the GE consumer division and told them of the fire hazard. Nothing was done except to send a letter telling me they would replace a burner for no charge if it failed within three months. Of course none of the burners managed to fail within that time frame. We also purchased a GE dishwasher that needed multiple repairs. We replaced that appliance also. The problems with the dishwasher were only annoyances and inconveniences, not fire dangers.
It cost us $594.93 in total repairs incurred at various times for replacing the burners. We had pans that were badly damaged by the sudden high heat when we weren't aware the thermostat failed. At the last repair visit In April, 2008 I was informed parts are no longer available. Since then I have been looking for a replacement cooktop. It will most certainly NOT be a GE.
Arleene of Surprise AZ (06/24/08)
I turned on the self cleaning feature on my GE oven. About 20 minutes later I heard a pop. Even my two kids said what was that? I went to the stove and saw that the inside glass in the oven had shattered into pieces.
I called GE and at first they told me I would have to pay a service call of $80 plus whatever other fees to repair it. I told them I shouldn't have to pay for anything because I believed that it was a defect in the oven. The person told me it could have been many things that could have caused the glass to shatter. I asked to speak to a manager. She waived the service fee and had someone come and look at it.
When the serviceman arrived the next day, he said it could have been a crack on the glass and when it heated up it caused it to break or he says for all I know something could have fallen on it to make it break how do I know I wasn't here the serviceman said. He told me that GE would waive the price of the glass but I would still be responsible for the repair fees which are $130.00. I do not have money to be throwing away especially when I know for a fact that there was no crack on the glass. I know there must be some sort of a defect.
Maurice of Laguna Woods CA (06/11/08)
We Completely overhauled our kitchen about 4 years ago and unfortunately bought all G. E. appliances. Our stve oven which cost about double required 8service calls before G.E. would replace it. after about 2 1/2 years the back burner does not work. Fortunately we rare use it. Now a feew months the microwave does not work. We paid $400. for this microwave G.E JVM1870 and it breaks down evry year. I will never purchase anything named G.E. again. I would not brag about thier service iether.
Betty of Vermilion OH (06/07/08)
This evening the inner glass on the oven door of my GE XL44 shattered and all of the pieces of glass were either on the floor or in the storage drawer. The exterior glass and interior glass remained intact. The oven was not on and had not been used the past 24 hours. Just reporting the problem so that others who have this model can be aware of problem.
After reading the problems that others have had with much newer GE products, I will not be replacing it with a GE gas oven. Sad
Millie of Perry Hall MD (06/01/08)
We moved into our new Condo on 7-13-2005. All the appliances were new and all GE. In March of 2006 we were forced to buy a new washer because it would have cost more to fix than to buy a new one. We were not happy but we had always had GE Appliances and thought this was just bad luck so we moved on. In May of 2008 I started smelling gas, just a little and then It got worst and I called BGE Gas CO. They came out and turned the gas off because it was leaking and said we would need to get a service man out. When the service man came out the stove was leaking in four places and said it woild be cheaper to buy a new one.
What is going on with GE? New Appliances should last a lot longer than 3 or 4 years.I will be contacting GE but for some reason I don't think they really care. If they did they would hold their Name and Appliances to a higher standdard. The model of the stove is JGBP33WEH3W
I have been with out a stove for almost 2 weeks now and been looking for a new one. You can bet one thing it won't be a GE.
Monica of Silverdale WA (05/12/08)
Bought GE profile range late 1997- JGSP32GEV3BB - gas pressure regulator went out and I am told that GE no longer mfgs this $30 part #WB19K5020 (Maxitrol CV-47). I contacted GE, Sears and the company (Maxitrol) which mfg the part. I am told only GE can do an OEM - which is a special request for the part to be built and they won't do it for just one part.
Since a $30 part cannot be found to repair my range that just turned 10 years old I am forced to purchase a brand new range for about $1500. I do not feel GE is the company they once claimed to be. Several of the repair centers I spoke to said GE is only required to be able to replace a part 5-7 years. They said GE is known now as Garbage Electronics.
Susan of Raleigh NC (05/11/08)
one year after purchasing GE glass top range, i decided to buy 1-yr maint. contract for the next several years. i've had to call for serivce 3 times.
the first time, after reporting the exact problem , the seriveman did not bring part, called other servicemen around town for part and found a guy with one. he had to go and get it and i missed more work than i had told my boss. the second/third times i called for repair and told rep the part number and exactly what i needed. the repair man came on scheduled day without part and claims he wasn't told information and I'D have to order part and call back for them to install.
I tried a third time to order parts and then call service man to come and install and was told i have to call for scheduled repair first and repair would call and order part! i explained that did not work previously but was give dead silence as that apparently was only way rep was going to do it. i have since not renewed service contract.
Denice of Telford TN (05/08/08)
One morning while sitting on couch I heard a loud bang. When I went to check it out I found shards of glass on the floor in front of our GE (garbage electric) range. I opened the oven door and all of the glass which was shattered landed on the floor. I contacted GE and was told that it was out of warranty and would cost $100 for a service call plus parts. I don't think I should have to pay for something like this when the range is less than 2 years old.
I now have to purchase a new range. I promise that I will not purchase a GE product ever again.
Betsy of Oak Run CA (05/06/08)
The pilot light keeps going out in the oven. I called once befor the Warranty was up(one Year) and someone came out and he costed me $80.00 for mileage. Will the man had a hard time. I don't think he new much, any way he ended up ordering a part and showed me how to put it in so I wouldn't have to pay another $80.00 to come out. I got the part and it was the wrong part. I had surgery on my toe, but I got down and cleaned out where the pilot was and got it to run for about maybe 8 months, but its wasn't working right. I let my warranty go cause I would get a new stove. Then I got to thinking the stove is almost three years old.
nerves, I had to freeze my cooky dough
Teresa of Fairplay CO (04/16/08)
Last April 07 we bought GE Monogram side by side fridge, 48 dual fuel range, compactor and dishwasher for our new home. The appliances were installed Sep 07. The griddle on the range won't turn on after repeated attempts then suddenly it will. The fridge makes a snapping sound from the over head compartment - about every 3 minutes. The compactor died. The repairman couldn't find a problem on the griddle the first 2 calls, but now he has ordered a new control knob. He is also ordering a new motor for the compactor. The fridge has not been addressed yet.
My frustration is in spending over $18,000 on these appliances to only have them falling apart in the first year. Makes me sick to think I will have to spend hundreds more in extended warranties to hold GE's feet to the fire.
Amy of Delta PA (04/13/08)
The knobs for the gas range turn on very easily. If you brush up against them, even lightly, like when you reach up to use the microwave, they turn on without you realizing it. It is a serious safety issue.
My husband and I left for the day and when we came home that evening, our house smelled like something rotten or dead.... we could not figure out where the smell was coming from. After searching everywhere for rotting food, or a dead mouse, etc... we discovered that the knob on our gas range was turned on slightly, and the smell was gas!!!!! This was obviously on all day long. I have 5 pets who live inside that could have been killed....this is extremely dangerous. I'm now trying to find child safety devices to put on the knobs so this doesn't happen again, and I don't even have children!!! I WANT A NEW STOVE....AND IT WON'T BE A GE!!
Maureen of Venice FL (03/12/08)
My Ge gas stove (Model#JGSP28 CEK2CC) has the coating on the grates on top of the stove peeling off. This stove is only 2 years old and has only been used for 6 months. (We are snowbirds in Florida and are here only for 3 to 4 months a year.) We called GE customer relations, and they will not cover this . They said the warranty has expired. I have noticed other people have complained about this problem. There should be a recall on these grates. They should last a long time without peeling. The technician said it would cost $123.00 to get a new grate.I refused to pay this. This is crazy. GE products are terrible--don't buy!
Also we bought this home with all GE appliances installed with WCI homes, and the dryer we have didn't have a model# on it so the technician would not fix it. And the problem with it was the knob that says (start) on the left side of the machine. When I turn it on the motor starts but does not stay on. The dryer keeps shutting off.
Anibal of Miami FL (03/10/08)
I purchased a JBS56W L3WW Electric Range in Home Depot. On May 19, 2007, $400.00 dollars, 9 months of use and its start to rust in the bottom corner of the control panel, the paint starts to popped out. We call to Service Department and they wants to charge me $70 dollars to dispatch a technician to evaluate the problem in my home. The day after I call Consumer Relation of GE and they said to me this is a cosmetic problem, and it's not included in the warranty, the product has a warranty of 30 days for cosmetic problems. If this happens in a new appliance just imagine in the next 3 years of normal use. Like the GE Consumer relations said to me, unfortunately we can't do anything for you with this problem. My recommendation is not to buy a GE product in the future.
Fred of Melissa TX (03/08/08)
In my Moble Suites RV, I have a GE Profile Convection Oven Model JVM1490BH. The unit is 3 years old. Recently, the interior light burned-out. The light is not owner replaceable. This, of course, means you have to use GE Repair Service ($74.95 + parts + labor) or other appliance service company to replace a simple light bulb. On other web sites, there are posts in which owners of such units have had to replace as many as 3 bulbs in 2 years. Why would a once-reputable company (GE) design such flawed appliance in which the owner cannot replace something as simple as a light bulb? My loudly and often spoken motto: NO MORE GE FOR ME!
Linda of Lake City PA (03/06/08)
I bought a GE gas range in Nov. 2007. To date I have had the burner covers replaced, the drip pans replaced and a repairman to put the gasket back between the oven and the oven door. I now must call a repairman again since the gasket fell out again. Have talked to GE twice and Emailed them 3 times. They do not care that the parts of the stove are falling apart. The service people I spoke with were rude and unpleasant. I have also had trouble with their GEmoneyline service, but thats another story.
The salesman at Arthur F. Schultz in Erie, PA sold me the stove using the sales pitch the GE ranges were rated #1 by Consumer Reports. I think they had better change their rating. My son inspects homes for an insurance company and he inspected a home worth over a million dollars and they had a built in GE range that had not one bit of enamel left on the grates. My friend had all Ge appliances put in her new log home. To date the microwave has had to be replaced and the stove and dishwasher repaired several times. At the moment my dishwasher does not work (GE). I had a GE stove purchased in 1998 and the grates completely lost all the enamel and the paint came off the front of the stove and rusted. GE did nothing about it. I swore I would never buy another GE product, but this salesperson told me GE fixed all their problems and the gas ranges now were the best thing since sliced bread.
The appearance of the stove is embarrassing. The inconvenience of calling a repairman for a stove that is 3 months old is ridiculous. Of course I do not want an appliance in my kitchen that looks horrible and I think GE is getting away with highway robbery.
Steve of Clifton Park NY (03/05/08)
Middle of the day approaching my GE HOTPOINT RANGE the glass spontaneously exploded. No explanation. It seems to be a pattern with this appliance. Seen it on many sites including this one, but not recall was ever ordered.
Walt of Okeechobee FL (02/24/08)
We have a GE electric convection oven that has been repaired 2X and is still not working properly - the oven turns it self on, will not accept commands and as a result is quite frightening. It has been disconnected for over 2 years since the repair man cannot fix it and GE only offers $75 towards a replacement. That is ridiculous since a new one costs over $800. This oven has less than 20 hours TOTAL use!
Purie of Richardson TX (02/15/08)
We had problems with our down draft vent on our range last year. GE Service replaced initially, then 4 to 5 more times after that since the initial problem was never fixed - vent would stop after an hour and smelled like burning. In January 2008, the technical informed us there is nothing more they can do and we needed to contact GE Consumer Relations. GE Consumer Relations informed us we can get the complete range and vent replaced at a pro-rated cost of $380 including installation and removal of the old one. We agreed.
The delivery person simply delivered and refused to install and remove the old one because he told us we needed to call a licensed electrician. We called GE Consumer Relations again who informed us the installation meant simple installation and that we were basically out of luck. First they took our money for the repair that was not done, then they took another $380 by simply dumping the new product without the promised installation and removal.
Hope of Dedham, MA (02/12/08)
Purchased my GE electric range on 12/27/06 as part of a kitchen renovation. I use the oven maybe twice a week at most. On 2/8/08 I turned on the broiler and in less than a minute, I heard this loud noise that actually sounded like something was stuck in the disposal. I looked at the oven and saw smoke coming out. I opened the oven door and serious sparks and fire came shooting out. The heating element had exploded and was on fire.
When I was able to check it out, there was a 2-3 inch gap in the heating element where it blew up. The next day when I was vacuuming, I noticed a bunch of burn marks on my new hardwood floor where hot metal had landed.
GE has offered to waive the cost of a diagnostic visit by the repair person, but they have totally ignored my floor problem. And we will have to pay for any oven parts and repairs since the warranty ran out on 12/27/07.
Frank of New Freedom PA (02/08/08)
I just bught a GE gas range and a GE over the range microwave oven. The problem I have is when you reach over the gas range to use microwave, you wind up turning on gas on range without knowing it. I had these units less then 2 weeks, and it happened 3 times.The first time it happened, I figure out the problem; and even though my family knows about this, we still did it 2 more times with out realizing it. You don't know until you smell gas 10 to 15 minutes later. This is a big safety problem.
I talked to GE customer relations about this, and they said that's the way it was manufactured; there is no defect in gas range. THIS IS A SAFETY PROBLEM. The two units were made to work together. One person there told me to buy another gas range with knobs on top of range, not in front. How does that solve the problem for other people? This could happen to anyone; it could be fatal.
Carole of Rancho Cordova CA (01/27/08)
January 26th at around 6PM, I fixed a baked potato in my General Electric oven. When I left the kitchen, I heard a loud shattering sound and ran back into the kitchen to discover that the black glass panel on the front of my over had spontaneously exploded. I cleaned up the oven door glass and there were shards and pieces some 8-12 inches long. It wasn't until the following morning that I took a picture of the oven door and the model numbers. I could have been seriously injured ! I now need to replace my oven, but find that GE/Kenmore is the only one that makes an oven to fit the space in my mobil home, so, I guess this could happen again, and I might not be so lucky!
I need to purchase a new wall oven unit that will fit the existing space in my mobil home. The cost is $600-1200.00 that I really did not want to spend, and it was through no fault of my own.
Bradley of Independence, MO (01/25/08)
On 01/20/08 I was cooking some snacks for the game. A minute or two later I heard a loud pop. To our surprise, the inner glass on the oven exploded.
I purchased the oven in 7/06 to replace the same kind we had for 15 years old. If I had known about this problem with GE ovens, I would have gone with a different brand. Why has there not been a recall?
Michele of Severna Park MD (01/21/08)
We bought a GE stove from Sears 2-3 years ago. I just noticed tonight that the oven took a very long time to preheat to 375 degrees. I thought this was odd, but never in a million years did I suspect an oven malfunction. However, when my cookies turned out half-baked and wouldn't brown properly, I noticed that the wire circuitry at the bottom of the oven had broken into three sections. Some of the pieces of wiring had fallen onto the floor of the oven and the wire bracket that is supposed to hold that section of wiring had upended and was lying on its side. I have never seen anything so bizarre with nothing to cause it other than ordinary cooking. I am lucky there was not a fire in the oven as the inner oven door is blackened at the area where the wiring broke open.
I will have to call a repair person and possibly replace the entire stove.
Sharon of Canal Winchester OH (01/20/08)
I just used self cleaning access on my stove to clean the oven and when it finished its cycle, the glass in the oven door shattered. I just purchased it on 7/30/06. THIS COULD HAVE CAUGHT MY NEW HOME ON FIRE.
William of Brentwood, CA (01/19/08)
After Christmas dinner I decided to clean my oven, so I hit the self cleaning mode. After 2 hours of cleaning a F2 was flashing and beeping. I found the manual and it told me to kill the power for 30 seconds. I did as instructed, the beeping went away but the F2 kept flahing. After 2 hours the F2 stopped flashing but the oven door wouldn't open. I again went back to the owners manual and hit the reset button nothing happened.
I called GE's 1800 number and got the run around. I called the repairman and he told me the ciliniode was bad and charged me $300 to fix it. Not more than three weeks later it fails and he told me he couldn't fix the problem and that I was out of luck. The oven is 3 years old.
I have since bought a new oven costing over $1200 and it's not a GE product.
James of Grand Rapids MI (01/06/08)
I have a GE JTP28 Double electric wall oven. It has glass-like door fronts, along with glass view windows. The unit was installed 10/5/2007. 12/23/2007, the innermost pane of glass on upper oven shattered while oven was in operation with food cooking. The door was not in motion at the time, last actuation was approximately 5 minutes prior. Repair visit #1 was 12/28, and new glass had to be ordered. Installation was to be on 1/4, but was cancelled as new glass had shattered in shipping. Now pending installation on 1/7. Tonight (1/6/2008) same phenomenon happened on lower oven door. Dinner baking, door had not been touched for 15 minutes, and POP! Inner pane of glass had shattered.
So far I had two ruined dinners for 4, an inconvenienced Christmas gathering with 25 people at our house where we limped along on 1 oven, a large electric roaster, etc; and feeling like quite the heel in purchasing this product. The dinners were discarded for fear of glass contamination, (well, it was quite obvious in the second instance as it was quite sparkly.) What if someone had went ahead and eaten it?
Stephen of Covina CA (01/05/08)
We purchased the GE Profile 27 built-in wall oven two years ago. We use it regularly and were cooking dinner using the convection feature (which we often do) when the inner glass door exploded. Shards of glass flew into the oven and onto the floor once we opened the door. Fortunately, nobody was injured, but this issue does not seem to be uncommon. I would hope that others who have this same issue would file complaints and motivate GE to initiate a recall.
Currently, GE customer service is not open so we will call a repair person in the morning. From what I have read by other GE consumers, it seems that GE is not very motivated to fix the problem.
Mj of Quakertown PA (01/03/08)
I purchased a GE Profile gas stove in March 2006. New Year's Eve I decided to clean my oven in preparation for my roast pork dinner for family and friends on New Year's Day. To my surprise when the self cleaning was complete the door would not unlock. It was well past the 2 hour timeframe and felt cool to the touch. I had my husband unplug it thinking it would reset it but nothing happened. I have a service contract on this due to the computer motherboard that runs it. I called GE at 5 p.m. on New Years Eve, explained my situation and was politely told that the first available appointment would be Jan. 14th between 8am and 4 pm. When I again stated that I could not use the oven on my $1600.00 stove and asked politely for faster service I was told that if someone cancelled I would be called. I let it sit until today, when I called again and insisted that I get an appointment before the 14th. I have children and we do not live on take out or microwave food. I use my oven everyday. Again, I was politely told I would receive a phone call within an hour. That would have been around 3pm. It is now 9pm and still no call. I would suggest that anyone who is considering buying a GE product to go to another company. Too expensive and do not last. I also have the GE Profile refrigde that was just as expensive. The icemaker hasn't worked since day one. The freezer handle has broken off three times and the bins holders are made of plastic which break off. Stay away from GE products.
Sandra of Penngrove CA (01/03/08)
We purchased a GE Profile Gas range with four burners and a center grill in 2001. It has worked fine but the grill is a terrible hazard. The switch in front of the range for the grill will go on if lightly touched. So if you are in front cooking and move past the knob it will turn on. Or while cleaning. Since the grill is covered with a stainless steel cover when not in use, one doesnt see the grill is on but the cover heats up to a dangerously high temperature that causes burns if you come into contact with it. SInce it isn't supposed to be hot, someone not aware of this problem can be seriuosly burned. We've reported this to GE but never got a response. We just have to constantly check to be sure that knob is turned to off. I won't purchase a GE product again. Dangerous and unresponsive.
Danger to anyone not aware of the heated cover on the grill...and a fire hazard if it goes on while someone is away. Since it covers the range and shows no signs of being hot, it is a hidden hazard. Can't be repaired. Knob is defective design.
Evelyn of Clearwater FL (12/03/07)
We have a GE XL44 gas stove. We have used it for 4 months of the year for the last 10 years as we winter in Florida for 4 months of the year. So actually the range has only four years of usage on it. Now we are unable to light the burners automatically because of faulty igniters and are forced to light the burners with a hand held butane lighter. The GE Service man was here this morning and said the igniters need to be replaced at a cost of $267.00. Needless to say, we are replacing our stove, and it won't be a GE.
Someone not familiar with the stove or perhaps a child, could inadvertently turn the gas knobs and they would not light, but the gas would be seeping.
Cindy of Brick NJ (12/02/07)
I was cooking dinner. The oven was only at 355 degrees and only on for about 30 minutes when all of a sudden I heard an explosion. The inner glass door had exploded; there were small parts of glass all over the inside of the oven.
There was no injury--just that I cannot use the oven until it is fixed, and GE is going to charge a fee $89.95 for a service rep to come out and look at it, as well as a fee for parts. I have been reading that this has happened to many people, and I feel there should be a recall on the oven; and an engineer should be looking into what is making this happen. There should be a class action suit for anyone this has happened to, so GE would at least have to pay for the repairs or replacement of oven.
Stan of Sacramento CA (11/28/07)
GE freestanding electric range/OVEN FIRE.
Model # JSS 16POD 2CT. This unit was installed in 2005. One surface unit was turned on, and shortly after, smoke, then flames came out of the front of the unit near the controls. The fire department was called, and responded to the fire. The wiring harness had caught fire, and the switches and clock were also destroyed.
The damage to the oven was limited to the area near the controls. No structural damages to the kitchen occurred. So far, GE has not repaired or replaced the oven, despite various calls.
Milari of Waterford VA (11/25/07)
My GE double oven had a heating coil that exploded during use. A fire ignited and the oven failed to cut the circuit breaker. My husband turned off the power at the breaker box and the fire eventually burned itself out.
I hate to think about what could have happened if we were not home.
Sherrie of Gering NE (11/20/07)
We bought this GE range new in Nov/Dec '05. Within 6 months the oven quit working. A part was sent by GE, and service installed it. Then Christmas Day 2006 the oven did not work. The same part was not working again. Ge finally did send another part and service to fix it. Now Nov. 20, 2007 again the very same part is not working. No oven for Thanksgiving!
This stove is JUNK!
Elizabeth of Cathedral City CA (11/20/07)
I was cooking spaghetti last night, when I walked across the kitchen away from the 5 burner GE cooktop (Model JGP636WEV) when I heard a large exploding sound. I turned around and ducked as thousands of shards of gas flew all over the kitchen. The cooktop exploded!
Since Thanksgiving is two days away, and GE is saying it is out of warranty and at this point not covered and since no one was hurt, this is not important enough to address immediately. We will have to go buy a new cooktop and install now. Otherwise, we are out $300 in groceries, not to mention everyone's travel expenses to our house and a ruined holiday. I am so upset. GE's response was horrible.
Ellen of Charleston, SC (10/29/07)
I purchased a GE Adora gas range from Home Depot for $1100, and had it installed sometime in late January or Feb. 07.
There is one extra large surface burner on the front right and because of the way the sealed cook top is made the flame shoots out so far that it has almost burned me 3 times. All the other surface burners have a V on the side where the flame comes out except the extra large burner head where the V is positioned in the front.
You cannot change the position of this burner head because of the way the cook top is made. It is very dangerous and if you lower the flame it defeats the whole purpose of this burner head. I've had 2 service men out to look at this. They say nothing can be done because of the way it's manufactured. I've called GE customer relations twice. Never received a return call.
I've called Home Depot to see if I can exchange it for another model, but have never received a return call.
Mary of Hockessin DE (10/08/07)
We have owned our GE Profile electric range for about 4 years with no previous problems.On 10/07/2007, I used the oven to broil steaks and as I placed the oven door down to remove the steaks, I watched in amazement as the inner glass panel formed a crack from the center to the edge of the frame window. Today, I spoke with the GE Repair center via a toll free number and learned that they would have the locally contracted repair company come out on Thursday and the repair would cost about $200. After viewing numerous complaints via my Internet search, it appears that there have been countless similar complaints over the past 4 years. I am only surprised that someone has not called GE to task for an apparent engineering problem on a range that costs over $1100. I will certainly think twice before I buy a GE range or any range with any glass on the door.
Paying more than $200 for a repair of a product that was apparently defective is an outrage!
Mark of Buchanan MI (03/03/07)
We bought a GE XL44 gas range model No. EGr2000EC1CC in 2000. While the stove has worked fine, we have had nothing but problems with the oven. It heats up fine and then rumbles and hisses when the burner re-ignites to maintain temperature. We have had repairmen from the gas company, GE and independent appliance repair men. All they have succeeded in is further lightening my wallet! Most recently, we had to pay $110 to a GE repairman who did nothing but open a damper up on the burner. He left and the problem continued. Another technician came today to install a new flex connection to the range - another $80 later and the same problem persists!
Joseph of Watauga TX (11/14/06)
All our GE appliances have had problems. We moved into a new house with all new GE appliances. The latest problem is with the GE Cook Top. One of the burners was not functioning and GE was called to fix it. It took 2 weeks to have the parts ordered and the GE technician to come out to fix the problem. An hour after he left, the cook top exploded with smoke and sparks and triggering the breaker switch. When GE was called about the problem and that a GE technician had just left after he supposedly fixed the problem they did not care and schedualed an appointment a week later. Now we have no functioning cook top and probably no thanksgiving dinner. GE service and their appliances are awful.
Our cook top has not been working for 2 weeks now and it was the GE technician that made the problem worse and GE does not care.
John of Staten Island NY (09/29/06)
A General Electric stove ( Model # JGBP88BEL1BB, serial # RL257703P)purchased on 9/20/2006 poses a burn hazard. The top, left and right, gas burner grates are very slippery and any pot or pan place on said grate can easily slip off. It is necessary to hold said pot or pan with one hand while stirring with the other. This, at times, is impractical and may cause injury due to the high gloss of said burners.
No damage as yet has resulted but the possibilities exist for us and anyone else that may have purchased this stove
Roxanne of Newhall CA (09/18/06)
I had an F7 error blinking on my double oven. I found out that all of my neighbors who purchased houses in the same tract were having the exact same problem. I called GE Consumer relations and recieved no information or help with the issue. I was just told to write a letter to the company. So, I called back (and waited on hold for another 30 minutes). This time I recieved a free service call to diagnose the problem, but I still have to pay for the parts and repair. The Control panel and circuit board went bad and the parts and labor will cost me 175 dollars. It just seems that GE should have to pay if everyone is having the same problem on their 4 year old ovens.
The GE company is making poor quality products and making a large profit off of repairing their faulty products. I'll never buy GE again. This ordeal cost me 175 dollars and five hours of my time.
Itanis of Rock Hill SC (09/11/06)
We purchased a JK955BJBB - Black Double Wall Oven with Convection on top on May 31, 2006 from Home Depot. On September 6, 2006, a little over 2 months after installed, the convection door shattered. I was preheating the oven at 450 F Degrees (which converts to 425 F Degrees) Automatic Convection setting. I heard a loud exploding sound and looked at the oven to see that the interior oven door had shattered. All that was in the oven were two racks. There should be no reason, whatsoever, that the convection oven glass door should shatter. I immediately turned the oven off and backed away. Soon after, I called the 800-GE-CARES (800.432.2737) number on the Owner's Manual.
When I called, the CS rep wasn't surprised at all. She simply asked our model number and said it was inside the door. I told her it was the JK955 Model and explained what occurred and told her there was no way I would open the door because it was still hot. She simply said that the soonest they could send someone over on Monday, September 11, 2006.
Kim of Sutton MA (08/31/06)
I had a similar experience that Kim from Ohio had with a GE Spacemaker oven door handle. Mine has broken off 3 times in 5 years. The first two times GE sent me new handles free of charge but I had to pay the labor to have them put on. After the 3rd time they are sending me a new door since the old handle holes are stripped. OF course they will not pay for the labor so I will try to find the least expensive quote I can get. They encourage to use GE service reps who charge double what my local service co. charges, so I will not take their advice. I am also convinced that there is a design flaw in this handle, it should not snap off so easily. I will not be replacing this oven with another GE product.
David of Salem SC (08/25/06)
Purchased GE Range on 8/9/06. It was delivered on 8/17/06. Model number was J BP6550K3SS. First time use of the oven on 8/18/06, the inner glass door made a loud noise and shattered all over the food. The dealer HHGregg, out of Greenville, SC brought an identical unit on 8/22/06. On 8/24/06, my wife preheated the oven for the first time to cook some muffins and just before she put the muffins in there was a loud noise and the inside glass had shattered again.
I have called GE and they do not seem to care and have not called me or sent anyone. They presently have a case number 5729785. I have asked them to get involved but they show no interest. The dealer is bringing another oven tomorrow to replace this one. The only thing different is they are moving up the quality to the next level - at this point we are not sure. This is a complaint about GE and their lack of ability to provide a professional response on a product they could be unsafe for consumer use.
Wendy of Stillwater OK (08/22/06)
The glass on the door of my GE electric range shattered when I turned it on to preheat.
Nancy of Sarasota, FL (08/19/06)
I purchased 3 GE Profile appliances (Stove - Refridge - dishwasher) and mailed in the rebate 01/29/06. I was to receive a $200 rebate. I have written letters - no answer and still no rebate!!
I bought the product because I was going to get a rebate.
David of Inver Grove Heights MN (07/28/06)
I purchased a GE Profile Trivecta model #JS998SHSSS oven new in March of 2006. Since then, I have had the GE Service Tech out 5 times for the same problem. I am getting a FO error code on the display panal and the only way to keep the ovens alram from going off is to shut it off at the main breaker switch. They have replaced the main touch panal twice, the main electronic (mother board), an additional control panal, and an electric whip connection. All with different appointments. Last visit was on July 26th 2006 and with in two hours of the repair, it is doing it again.
Five days of missed work waiting for a Tech to show up between 8 - 5? (what good is an appointment) 2 Dinner parties reiuned because the oven/stove quit working. Many many nights out for dinner because there is no stove/oven to cook a meal with. Thousands when you total all the food wasted because the oven quit 1/2 way through the cooking process. 5 days of work, mental frustration of having a very expensive appliance that doesn't work and having a GE Customer Service Rep and Tech tell you that you must be doing something to make this happen.
Charlie of Buda TX (04/25/06)
Recently our GE JKP14 oven started flashing error code "F1". I called GE service and they do not make the controller board any more. They still sell screws, heating elements, glass doors, front panels, and keypads but no more electronic range control modules. GE offered no help. I will NEVER buy another GE product. I've been ripped off by a big name that supposedly stands behind their products...so much for their good name.
I wll have to shell out $900 for a new oven since GE no longer supplies replacement oven controller boards. Robershaw made the "defective" board and supplies it to GE.
John of Gouldsboro PA (04/14/06)
My GE stove went on fire , defective wiring to the circut board. Model JBP64BB4AD. Stove is 4 yrs old.
Eva of Troy MO (03/10/06)
From the start, this stove has posed a hazard. It was not so obvious at first as I was only cooking for my son and myself. However, I later began cooking for several members of the family and keeping my grandchildren. The problem with this stove is the grate system. The stove has a glass top and round grates that will not stay in place.
Many, many times I have caught a pan before it slid completely off the stove. Larger pans are especially likely to tip the burner grate and begin to slide. I have complained about the more than once and GE has chosen to do nothing. I would love to have a onepiece grate that would fit over 2 burners at once or even a 4 burner grate that could sit right on top of the glass.
Grabbing a hot pan is dangerous; but my biggest fear is that a pan will slide off and spill hot contents on one of the small children who are often "under foot". I just discovered this past week that the self cleaning oven will not work. I did use it one other time but was fearful of the extremely high temps generated during the cleaning cycle. Now that I have read the other complaints, I realize that I may have been saved a shattered front glass. GE seems totally unresponsive to complaints and I intend to avoid ALL their products in the future.
F. of Phoenix AZ (01/24/06)
I purchased the Ge Profile Convection Range in October 2005.
During the holiday season, I noticed that things were taking longer to bake than normal, the light did not always come on when you opened the door and the oven made a funny noise. I contacted service and made an appointment for 8-12 on 1/5/06. The tech called at approx 12:30 to state that he was on his way and would be here in about 30 minutes. I told him that wasn't going to work as his appt time was 8-12 and I had to go to work.
I resheduled for 1/16/05. This time the tech showed up but was hard of hearing (his own admission) and could barely hear the noise. This tech stated that the thermostat, fan, and digital board all needed to be replaced.
I feel that is inappropriate given the age of the appliance. He scheduled another appointment for 1/25/06 between 8 and 12. On 1/23/06, the automated call came that my appt was 1/24/06 between 8 & 12. When I called to correct them, I was told that no appt was available for 1/25 and the earliest time was 1/31/06. I told them I wanted my original appt because that was when it was scheduled.
My oven still does not work correctly and GE doesn't seem to care because their policy is to fix (you can't get them to show up as scheduled) the product not replace it.
Clif Coleman of El Paso TX (01/18/06)
Our GE Monogram oven had a recall on Dec. 15. We were contacted and told not to use a burner and the griddle until repair scheculed Jan 3. This meant we could not use the griddle through the holidays on our 6 month old 48" GE oven. The repair was cancelled by the service a few days before the 3nd of Jan. and we were told to call another number.
They didn't have a clue as to what we were asking about (recall - fire hazard etc) and we were given another number. We called that number and were told they'd call back and didn't. So we called again on the 16th of Jan and were told GE would call back. They didn't call until the 18th (today) and scheduled for the 27th of Jan. Almost a month after the first scheduled repair and a month and a half of no use for the $5000 oven we paid for.
To add insult to injury, they said the repair man would be here between 8am and 5pm. Is this how GE treats customers buying their supposed top of the line appliances? Is this how you wish to be treated with your consumer dollars you spend on large purchases when they don't work? The lack of concern and indifference to this situation is appaling. In the meantime we have a 4500 sq.ft. home housing family, pets, and furniture and an oven posing a fire hazzard 45 days past a recall. We've never posted complaints on the internet but we intend to make others aware of purchasing GE products and the lack of response when GE makes a faulty product, especially a $5000 one!
Amy of Atascadero CA (01/10/06)
I have a GE Profile Double Oven Model #JTP56WOD1WW with a convection on top and regular oven on the bottom. So, far I have had two repairs and have a third pending. The first time the top coil exploded when the oven was put on broil with nothing in it and the oven caught on fire. The second time the oven would turn itself on and off continuously until it flashed F7 and the whole thing shut down. That repair was in November and was $240.
This time the oven is turning itself on and off again, but has now turned the self clean on when we were not home and all of our fire alarms went off. This repair is the same as the last but with a different part and will be cost $300. I have had a service man out and he has told GE that the oven is deffective and that I don't need the current part they are recommending, but rather a new oven. They said he was wrong. The oven has faulty wiring.
I have already replaced the entire electrical panel because they said it needed it. The engineer with GE told my appliance repair man that the oven "could not do what I said it was doing." I have researched on line and found several similar complaints. This oven is a fire hazard and GE should do something about it.
David of Plano TX (01/09/06)
I purchased a home with GE appliances. The refrigerator compressor went out after 5 years. I had a GE mongram service warranty but they refused to come any sooner than a full week. In addition, they refused to bring a replacement compressor in order to fix the problem diagnosed by a non-certified GE service provider. Since they would only come on Friday between 1-5 pm, you can be certain that I would likely go another week or more before the repair. Meanwhile, of course, you can see the problem with a non-cooling refrigerator/freezer. I will never buy GE again, and I encourage others to disregard their service promises.
Brian of Cranford NJ (01/08/06)
We've had a GE Spacemaker XL Over-Range Microwave Oven for a little more than 3 years.
Under normal operation the door handle cracked and broke on the top of the handle. We spoke with someone who owns one as well and the door handle broke on her unit a few weeks earlier.
Calls were made to GE Customer Service. We were told that a repairman could be sent out for the cost of $75.00 to just look at our microwave. If it was determined the problem was GE's fault the $75.00 would be waived, but we'd still be responsible for parts and labor.
If the door handle problem is GE's fault they should pay for everything! I have read several consumer sites on the internet and found that door handle breakage seems to be a trend. It seems to happen at different times, from when the unit is new to several years old. I
I am going to try my luck with a GE Certified local repairman who has offered to do the job for more than half the price GE will charge just for a looksee.
Carla of Redondo Beach CA (12/29/05)
We bought my parents a GE Range (Model #JBP35BOH1CT) and the stove top gets so hot while baking in the oven you cannot touch it!
My parents did not want to complain, since it was a gift from us kids, but I am going to find out why a new stove made by a "reputable" company does not function properly.
Richard of Painesville OH (12/12/05)
The Maytag stove I purchased is not even a year old, and it's a good thing I bought the extended warranty.
First the back burner wouldn't light, then between the oven door glass, it got junk in it, and had to be removed to be cleaned, and now the oven handle just broke off!! Three times in less than 6 months we have had a technician out here to fix the problems.
Linda of Shaftsbury VT (12/06/05)
2 years ago I bought a GE profile stove with convection oven. It didn't work properly out of the box!
I've had repairs done at least 6 times in the last two years. Entire control panels have been replaced as well as an oven thermostat.
At the present time, the oven is not working properly. When the service person contacted a GE tech support person he was told (after being on the phone trouble shooting with him for 45 min.) that basically, I must not know how to cook!
I've been cooking with a convection oven for years without a problem until purchasing this stove. GE is unwilling to replace the stove.
Luke of East Longmeadow MA (11/26/05)
We bought a GE Range #JBP80 and while cooking the Thanksgiving turkey, the upper heating unit (broiler) came on. When the oven reached over 500 degrees the range started beeping. The turkey was on fire. We unplugged the stove as the manuel states to restart the electronics. We left it unplugged over nite.
The next day plugged it back in and seems everthing was fine. After 20 minutes the range started beeping again and the upper unit had turned on and heated the oven over 500 degrees again.
Dick of Norristown, Pa PA (11/07/05)
Two of the appliances I purchased from GE in 1999 were a Microwave over model # JVM1440AA1 and a gas range model # JGBP30AEAIAA.
The first time we turned the top gas burners on, the porcelain popped off of the burner grates.
The first time we used the oven the porcelain popped off the bottom of the oven. This repair was covered by the warranty. They replaced the bottom plate in the oven and gave us new burner grates for the top of the stove. The porcelain also popped off of the new grates but we said why bother. Junk is Junk.
The microwave is another story. The plastic frame around the control panel has cracked on the bottom of the frame. This is the 4th or 5th time this has happened in five years. The last time it was replaced was in March 2005. This frame has only lasted for nine months this time. GE said it is a cosmetic problem and will not replace it. The plastic frame around the microwave door has the same problem with cracking. I am on the 4th door at this time.
GE said the minimum clearance from the stove to the micro wave should be 30” because of the heat from the stove. I have it at 32”. For the money and time we spent on replacement parts, I could have had a much better unit from any other manufacture.
Jean of Clemson SC (11/06/05)
Control panel touch-pad on GE oven failed after using only twice.
I bought 2 of these ovens a few years ago, one I installed immediately and the second I stored for a house I anticipated refurbishing. The touch pad failed on the first oven rather soon after installation but GE replaced it since it was less than a year after I bought it. IThey thought it failed because the instructions did NOT say to provide a hole for the heat to escape when it was in use. I faxxed them a picture of my instllation manual, and they agreed there was a problem. The serviceman said it happened all the time and advised buying a service contract.
Now I have installed the second oven. The touchpad failed after using the oven twice as I said in the opening. I called GE, but didn't have much hope since it was more than a couple of years since the purchase date.
Since I found your site, I decided to post this. It seems that the faulty touchpad situation is common with GE. If you are lucky, you might get a replacement free.
I bought a replacement from an independent vendor. I have discovered the "Robert Shaw Controls Company" makes the panel.
I don't want an attorney or anything like that. When someone sells poor stuff or service, I just tell everyone I can about them. Neat website!
Michele of Metuchen NJ (10/26/05)
We purchased a non-self cleaning oven manufactured by GE.
It got extremely hot when the oven was on, and I felt it was malfunctioning. Twice I had repairmen telling me it was fine. I had them open a service case for me because I wanted a self cleaning oven and was willing to pay the difference. They refused, stating that they were aware the unit ran hot, but could do nothing for me.
I then wrote a letter to GE's Consumer Relations Department complaining I felt it was a safety issue. They still refused to work with me.
It was under warranty at the time the complaints were made and repair men were out to look at it. Is there anything else I can do?
James of Houston TX (10/21/05)
On November 26, 2003 I bought a replacement oven for my old GE double built in oven which had, since 1968, finally deteriorated to the point where I could no longer repair it due to unavailability of parts.
The new GE oven which I bought (Mod. JKP56C0D1CC Ser. RA277067Q) was a more than satisfactory replacement. All went well and the unit performed flawlessly until the morning of October 3, 2005 when it quit working due to a failure of the electronic controls.
I called GEs service organization and was told that no one could come out until the seventh. Friday arrived and your service man arrived. Unfortunately he did not have the parts to make repairs. He said that he would be back Friday the fourteenth and that the parts would be shipped to my house before then.
Because it is now Thursday and the parts had not arrived as of 11:00 am I decided to call and check. GEs' automated telephone information service politely informed me that my service call would take place on Monday the seventeenth. I must now cancel a doctors appointment which I made based upon the promise of service on the fourteenth. It is a good thing I took the initiative to call because GE didn’t think that it was important to call me.
When I remodeled my kitchen in 1968 I bought nothing but GE equipment because I thought it was the best on the planet. Your service department has slowly changed my mind and I will never buy another GE major appliance.
Josephine of Smithtown NY (10/06/05)
3 year old GE wall oven stopped working. I have been trying for 9 weeks to get it serviced. I wrote to the General manager of Consumer Relations 2 weeks ago, with no answer.
James of Cicero NY (5/26/04):
Over a week ago the glass door on my in-laws' GE Hotpoint stove shattered, hurling glass all over the kitchen and dining room. Luckily it was around 12 midnight and no one was up. While doing some investigation on the internet I ran across this site. I can't believe this has happened more than once and GE, Home Depot, or anyone else has done anything about it.
This is a very dangerous situation. These glass door ovens should be recalled! If someone was in the kitchen that night I'm sure they would have been seriously injured or worse. By the way the stove is only 6 months old. I have contacted Home Depot (Cicero NY) only to hear that GE is responsible not them, and we have contacted a local news station but they seem to be running into the same dead ends.
I don�t believe these stoves should be on the market. Furthermore I believe if someone owns one they should get it replaced no questions asked or GE should make a retrofit non-glass door and recall all the glass ones. I hope that ConsumerAffairs.Com has more power than the individual and can make head way that no one else has been able to.
After about 12 days a service company is supposed to be there to replace the glass door. When the service company was asked if they were going to check the stove to see why this happened in the first place, they said no. When the service company was asked if they were going to turn the gas back on and test the stove, they said no. So it�s up to us as common homeowners to take the chance of turning everything back on and just hoping the door or something else doesn�t explode.
Because of the time this happened, luckily, no was around the stove to be injured. But I don�t know if my in-laws will want to use it again. I certainly wouldn�t. They are very afraid that this will happen again. And now, by what I've read seems they can plan on it.
Kellie of Blue Springs MO writes (1/11/02):
We have a GE range that has a glass door. Yesterday morning I awoke to glass all over my kitchen floor. The door had shattered for no reason. This happened on a Thursday, the oven hadn't been on since Monday. There was so much glass you couldn't even see the floor.
When we called the company to complain and see what we should do, they informed us that we would need to have a repairman come out and look at it, which would cost us $54.00. and that is just to have them look at it. We were also told that the glass doors have a tenedency to shatter at any given point!
How in the world can you sell a product that would do that! If this is a product that has been recalled, why weren't we notified, and if it hasn't been recalled, why not? Does somebody have to be seriously injured to get a product recalled? I want some answers!
Michelle of Eagan, MN writes:
I purchased a GE range and it was installed 1/ 2/94. I walked into my home recently, looked down the hallway and saw what looked like dirt all over my white kitchen floor. What really had happened was the glass front on my range had exploded all over the kitchen, out into the hall and also into the dining room on the other side of the kitchen.
This is a self cleaning range. I have only used the self-clean feature 3 times, the last time being 6 months ago. I have a service contract and they intend to replace the glass.
I did ask what would prevent the new door from exploding. The service person said nothing would prevent it because it was glass and it would likely happen again. This week I received a call from the service company saying that the work would be delayed because only the glass came in not the heat shield.
There was no heat shield behind the glass on this stove. I took pictures before anyone touched anything. I had neighbors come and look at the situation too. Nothing was touched, nor was the glass swept up until the service person could look at the situation.
First, I would like to know if this has happened to anyone else. Second I would like to know why GE does not consider this type of situation dangerous. I certainly do. Why was a heat shield not in the range when I purchased it? If there was a recall on these ranges why didn't GE notify me? Additionally, this range has always had a top surface that I felt became too hot when the broiler was used. Hot enough so that nothing could be placed on the top surface when the broiler was on. Touching the top surface can cause a burn when the broiler has been on for more than five minutes.
This is also true when the self-clean is in operation even though the manual says you can use the top burners safely while the range is self cleaning. More evidence of this is that the digital timer does not operate correctly when the top serface gets so hot.
The service person also brushed off this problem by saying "Where else is the heat going to go but to the top surface?" He cosiderded it acceptable for the glass to explode and that the surface was hot enough to burn when broiling or self-cleaning.
If I or any of my grandbabies had been in that kitchen they could have easily lost an eye if hit by the flying glass. To date I have pulled 5 slivers of glass out of my feet after having swept up the so called safety glass.
Chris of Jacksonville FL (9/9/02):
About 2 months ago our GE oven ceased to operate. We called a repairman and he said it was the control panel. We had just replaced the control panel on the microwave ($250). It is a combination microwave and oven. I complained to ge thatthe unit was only 3 1/2 years old. They offered to sell me the part for $41( normally $299 ).Two weeks later they sent me the wrong part. Nowthey claim the part is on back order. It has been 2 months and it is still on back order. They say it may be 2 more months. They have offered to sell me a new unit at half price plus shipping and installation ( $1000 ). Today they offered an additional $50 off. I told them I should not have to pay $1000 for a new unit when mine was only 3 1/2 years old and needs a part. How can GE not have a part in for over 2 months and it may be 2 more months?
I have been without an oven for over 2 months. I have a wife and 2 children. We have to eat out alot. We cannot prepare food which requires an oven. I have made numerous calls, I have been lied to and told if I did not take the proration the offer would be voided.
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