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GE Ranges

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Joan of Pawleys Island,, SC February 3, 2010

WE remodeled our kitchen in 2006 with all GE profile appliances. We purchased a Service contract. we have had nothing wbut trouble with the dishwasher modelPDW9880LSS. The heating element burned uo about a year ago and was replaced. 6 weeks ago the heating element stayed on and we awoke to smoke alarms and the smell of burning plastic. The granite top was so hot it would burn your' hand. The GE repair man came to our home and told us this was a common problem and yet no recall was put into place. The machine is a complete loss.

The service contract said they would pay us 750. It cost 1200 to replace it. Mr. B in corporate office offered us a 75 rebate on our next purchase.I disagreed and stated it was a manufacturers defect . He then said I will give you 150 rebate. I said is that all you can do and he stated yes. He informed me that the dishwasher would not cause a fire because in was encapsulated. If the heating element is defective what is to say other things are not. I believe after reading all the complaints and fire scares there should be a class action lawsuit against GE.

Frank of East Elmhurst, NY January 28, 2010

First, let me state that I work for P.C. Richard & Son, a major appliance & electronics retailer in the N.Y./Tri-State area. Over the past 5 years, I've sold many G.E. appliances, and generally, customers have been happy with their purchases. There has, however, been a recurring complaint which I myself have experienced on a G.E. stove I purchased for Model JGBP36DEMCC). While I am quite pleased with the overall performance of this range, I am deeply concerned with with slickness of the coated burner grates. On more than one occasion I have had to grab at a pot handle to keep it from slipping off the stove while simply stirring the contents. Tonight, a pot of boiling water for pasta actually slipped off the grate. Luckily I was able to jump out of the way and was not burned. I am aware that black cast-iron (non-slip) grates are available for the JGBP36 models. I have requested that GE supply me with these at no cost (along with matching burner caps) as a safety upgrade. I believe that the design of these grates (slick finish & rounded edges) is a safety hazard - an accident waiting to happen.

G.E. informed me that I would have to pay for these grates, and that since they did not come with that particular color, it would be considered a "non-factory modification". Interestingly, many of the newer models of G.E. stoves, regardless of color, are being delivered with the non-slip cast-iron grates. While I will continue to sell G.E. appliances, I will clearly point out the potential danger of the slick, coated grates to prospective buyers and suggest alternatives.

Teri of Citrus Heights, CA January 20, 2010

The GE Electric pop up vent was installed in Nov. 2006. The first repair of the Swith Membrane was done on Nov. 7, 2008 exactly 2 years after installation. I had bought a GE service contract for 80.00 for a 2 year duration in 2008. We have to pay a 25.00 deductible for each service call. The switch failed again on Nov 28, 2008. Of course when the technician comes to the house they do not have the part which means someone has to be home for another 4 hour window of time. The swith failed the 3rd time in April, 2009, it failed again in Sept 2009 and this time the motor had to be replaced.

The 5th time that the switch had to be replace was January 19, 2010. I believe that we should receive a service contract for life without having to pay any money. We are spending 25.00 each time someone comes and the time that has to be taken off from work. The technician says the switches fail all the time. They are very cheaply made.If we didn't have the service agreement a swith costs 115.00 and with labor the total could be almost 300.00 each time!

I have tried to speak directly to someone in Customer Relations, the person I am speaking too will not give me a number. She says she will transfer me and then the phone call goes to a message saying the call cannot be completed at this time. The technician was unable to provide a number or address to file a complaint. I have been very frustrated about the repeated cost and repairs.

sandra of pomona, NY January 19, 2010

i purchased a GE profile gas range from Pc Richards in 2006. The cost was approxmitaley 1100.00 dollars. Since I have had the stove I have replaced the starter twice. Each time the oven is on you can smell the gas, the front burners do not light unless the rear burners are on.

have contacted GE on several occasion to complain about the numerious problems with the stove, but I have not had any satisfaction with their customer service (which is very unprofessional). This has been the worst appliance purchase I have ever made to date. I would discourage anyone from buying GE stoves!

Faith of Silver Spring, MD January 4, 2010

We bought a house in October 2008 with new, less than 1 year old, GE profile appliances. Shortly after we moved in the middle burner on the stove stopped working. No one can seem to fix it. We figured oh well, its one out of five burners. Now, one year later, the refrigerator has also completely stopped working. It has been a problem since we moved in. The temperature has never worked right. It always, when the readout was even working, read 5 to 10 degrees off what it was set at for both the fridge and the freezer. Most of the time however you can't even tell the temperature because the digital readout rarely ever works.

Yesterday afternoon the fridge said 37 but it seemed very warm. It was fine in the morning. When we went to reset the temperature we found that it was actually 68 in the fridge and 7 in the freezer, it was set at 37 for the fridge and 0 for the freezer. No amount of cleaning, resetting, pushing the turbo cooling button, or unplugging and replugging in has solved the problem. Now what little food we have left is in a cooler outside until we can figure out what to do about this.

Pat of Gregory, MI December 21, 2009

I was baking cookies today and the lower oven element just started sparking and flaming. I used salt to put out the flame and it went out. The house was full of smoke and I am now concerned about the safety of the unit. This is a relatively new stove and should not have done this. GE Spectra model # JBP67BOD1CT Serial # zA2-42663Q

Craig of Schaumburg, IL December 18, 2009

I purchased a top-of-the-line GE Profile Dual Fuel range (Over 1700). My complaint is a lack of logic and a lack of customer service at the base and escalated level of GE Service. The issues have been: 1. It has never completed a self clean cycle without getting a failure code 2. The gray grates and burner caps on the stove cannot be kept clean - they are a nuisance. 3. The bottom burner failed after only 18 months.

I contacted the customer complain department and explained the issue. After much negotiation, I got an agreement to replace the grates and burner caps. I requested they be replaced with the black cast iron grates and caps as these - when they get dirty, will be black as opposed to the original that will look mottled gray and black (carbon build up). They sent me gray ones again.

When I re-contacted them they gave me some lame excuse that it wouldn't be fair to others and that it was not possible for them to send out the parts as they weren't associated with the serial number. They said I was on my own on the lower burner and the fail to clean issue. When I asked for escalation, I was told to write to their second level "Customer Service" organization - which I did. In the mean time, I replaced the lower burner.

When I was finally contacted by the upper level CS dept., it was obvious the woman had pre-determined that she was going to say no to my request. Her excuse was that it was not possible to send me the grates I wanted because the parts were not associated with my serial number and would constitute a design change? Since when is color option a design change. The grates are just a different color. GE sells ranges in a variety of finishes and the grate shapes are the same for all of these models. When I explained this, she would not discuss.

I became angry - when I said that she was not interested in making me happy and was being obstinate, she accused me of using "Abusive Language". I used no abusive language and I asked her to make sure the call was being recorded so her superiors could hear there was no abusive language - she accused me again of using abusive language and hung up on me. The logic was invalid, the interest in satisfying me to correct the problems was non-existent.

I have a range that is less than 2 years old that looks terrible - worse than the unit it replaced - I was sent the same grates which soon will look terrible as well. I had to replace a burner that should have pasted 10 years minimum and the self clean function has never worked.

Virginia of Lexington, KY November 18, 2009

This is a product complaint. I purchased a GE self cleaning range, model JMP31B0LBB, less than three years ago. I have used the self cleaning component 3 times total. It will no longer work. A repairman came today and a relay unit that locks the oven door is burned out! Three times and it is no longer any good. Obviously this was a defective or poorly made part. I do not know yet the cost of the repair as the part has to be ordered.

I am however very upset and dissatisfied with my GE product. Because of my kitchen design I was forced to purchase this range. If this is the type of product [they] produce I will NEVER have another GE appliance when these quit, which apparently will be soon. I also have a GE Profile french door refrigerator purchased at the same time which also needed a repair today. Quality is obviously not in your plan for [GE] appliances.

Kathleen of Methuen, MA November 3, 2009

I purchase a GE PROFILE RANGE in 1994. I have had no problem with the stove till now. I was taking a yellow cake from the oven when I noticed bits of something on top of the cakes. When I looked at them closer, THEY WERE RUST BITS! Well I got down on my hands & knees & inspected the roof of the oven. to my surprise the top (roof) of the oven was full of rusted holes! I took a spatula and poked at them & I has rust bits falling everywhere and these holes go thru to the insulation above! There are about 30 holes in the top of the oven. The rest of the oven is in excellent shape...walls, bottom, all fine. no rust.

I called GE CONSUMER AFFAIRS, they were very nice & concerned and said they would send out a serviceman at their expense. The following week he came. He told me he HAS seen this before. My stove is no longer under warranty + there is nothing GE could do. a new stove liner would cost me 500+ dollars. His recommendation was to scrape off + sand down the rust, and then spray the roof of the oven with a high temperature paint and it should be fine. When I expressed my concern about the holes being thru the metal into the insulation, he recommended not using the broiler or any high temp oven cleaning cycle.

In all my 52 years, I have never seen the inside of a stove rust like this. If we lived in a humid climate, I would understand...but then the rest of the stove would be rusted too. So on my return call to GE they told me the same thing the repairman had said and apoligized for any inconvenience...there was nothing they could do. when asked if there was any monitary they could give me they offered a 75 rebate towards a new stove (LIKE I WOULD BUY ANOTHER GE) and stood behind what their serviceman said. i told them that i didn't think paint in an oven where you cook food is a good thing (nice for mufflers) and they said they would make note of it in my case.

So yes we are out looking for a new stove (NOT GE) and all the appliance store salesmen tell me the same thing, they have never heard of such a thing. if the stove is going to rust the whole inside will rust, not just the roof. they all say the top roof metal must have been rusted when the enamel was applied.

I WILL NOT BUY A GE PRODUCT AGAIN! How much rust did we consume till I saw it on the cake? And what would have happened if i had actually sprayed the roof of our oven with paint? FUMES WITH YOUR RUST ANYONE?

william of Abington, MA October 10, 2009

I purchased a GE range,JBP71W, in 2005 from Sears. Bottom of the door rusted in 11 months. GE came and replaced the part. Four months later it rusted again, GE said it is now out of warranty. They offered to sell me the extended service plan. I am now going to replace the bottom door trim again. I was not satisfied with GE's actions and will not buy GE again. I also install kitchens and tell my woes to my customers. Way to go GE.

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