Fisher and Paykel Reviews

We bought a brand new Fisher & Paykel washer and dryer (they were extremely overpriced) and we have had nothing but trouble with them. The fins broke on the washer within the first year. In the last 6 months, we have spent about $300 on the dryer. We just put a new lint screen and heating elements in and it still is not drying. I can't afford to put any more money in these things and at this point, I can't afford a new set, but when I am able to purchase a new set, I guarantee that it won't be Fisher & Paykel!

Don't throw those washing machines away! They are valuable. They are about the only type of washing machines that can be easily converted to power generators for hydro, wind, bicycle applications. Don't throw them away. They can easily provide household power for energy efficient appliances. Google "Fisher and Paykel generator".

Bought my Fisher & Paykel washer and dryer from a local retailer, 6 or 7 years ago. The washer sounds like an airplane going off and the dryer has been serviced three times. This time after only 6 or 7 years, the dryer will cost $450 to fix, plus the $117 service call. I paid what I thought was a fortune for them both, being told they were the best out there.

I purchased a Fisher Paykel washer and dryer in June 2006. One month before the warranty expired (in May 2008), the pump in the washer went out and was leaking water from underneath the washer onto the floor. That pump was replaced at no cost to us. However, in August 2009, the pump again went out and was leaking water all over the floor.

I purchased a washer and dryer set on 9/17/08 with some life insurance money that was left to me by my father. The sales person stated that there was a 2-year warranty. I figured that if anything happens to a $1700 set in two years, the company/item is not any good. Well, close to that time I never received anything about maybe purchasing an extended warranty (as Sears always calls).

This was my official complaint to Fisher and Paykel. I bought your product (washer and dryer) from Lowes 4 years ago. I spent roughly $1600-$1700. The product ran pretty well, and I enjoyed them for most part until our dryer stopped heating. I assumed it was the heating element, so I called around to see if I could have some service it. No one other than A&E Appliance Company services it. Every appliance service company said they used to service it, but could not get info and parts for them so they stopped.

We bought a F&P washer and dryer a couple of years ago and have had trouble since day one! We have spent several hundred dollars in repairs with much frustration! The washer went first. Of course, it was my fault because a dime was left in pants pocket by accident and sent the whole machine into a tailspin! With conventional machines, that wouldn't have been an issue! Then, the "fins" on the rotator broke off and was cutting into my clothes as I washed them! Then, bearings went out on my dryer and ruined 2 loads of clothes with black grease before I realized what it was!

We have a model GWL15 for the last 4 years and have had numerous issues. It was serviced under warranty 3 times the first 2 years and twice since the warranty has run out. It has spit water out of the top since day one. Once I was told it was the amount of detergent I was using, then the tension springs popped cause it was off balance, then the filter was clogged because I didn't clean junk out of the pockets once.

Fisher Paykel has the most inefficient customer service/repair arrangement I have ever seen. FP provided me with three numbers/businesses to contact for washer repairs. Two 'local' companies do not service my area. The one that does service my area, A&E factory repair, does not have a contract with Fisher Paykel. Imagine! Call them, but there is no agreement!

After 14 years, my double dish drawer (Model: DD 6021 / Serial Number: 88247AUD550367) has corroded in the frame in such a way that whenever I try to wash a load, it leaks and triggers the float switch. I tried to seal the corroded area with some silicon but it did not work. I assume that the only way to correct this is to purchase a new dish washer; one that lasts longer than 14 years. With the initial cost of this machine, I would not expect to be replacing it due to simple corrosion. I really liked how it worked.

A few years ago, the machine I've been using for 16 years broke. Someone told me to get a new one from Fisher Paykel, which I did. I rarely used the machine so I thought it would last, but it didn't. First, the control panel went, then the pump came next. It took the repair company 4 weeks to fix it.

I am seeing a recurring theme about the drain pump failures. In my case, the drain pump has now failed 2 times on my GWL11US washer. The first one was leaking all over the floor. After purchasing the second, it was better but still, the floor would get wet under the washer. Not to mention, it took about a month to get a replacement (backorder). I purchased a plastic pan to place under the washer to keep this appliance from ruining my floor. The other day, the windings on the pump motor shorted out, stunk up the whole house and the motor control board just shut down in the middle of the wash.

I purchased a Fisher & Paykel dishwasher in 2001 because I thought that the two drawers would be great since there are just two of us at home. Directly out of the box, this dishwasher had a dented stainless steel panel on one of the drawers. The water sensor was defective in the other, which caused noisy alarms and error messages. It only got better from there.

This expensive dishwasher from Fisher & Paykel has ended as junk after only 4 years of light use by two persons. It has been repaired 4 times, and now, it needs to be repaired for $1,000. We now buy Miele. We have skipped this junk machine.

From the day I purchased my washer, it has been the worst appliance that I have ever owned. It broke within the first week. It was still under warranty for 2 more repairs, not out of warranty. It has broken 2 more times. It's going in the trash!

We bought a DD603 dishwasher in 2002 and it has worked reasonably well since then. However, a problem seems to have developed on the top drawer. I recently cut my finger when pulling it open, and discovered three sharp, probably metal projections on the pull. I can only conclude that this must be a design defect.

I purchased a new F&P washer to replace the old one that I have. After delivery and hook up, I found that once you put the clothes into the machine and started the washer, the lid locked until the end of the cycle. I am not able to open the lid without turning off the wash cycle. In the old machine, the lid locked when the spin cycle was on. Now, I am unable to see what the washer is doing or how much it is filling. I called the customer care department to find out what could be done to override this feature during the fill and rinse cycle and an answer from a supervisor, named Bernice, is that I should wash by hand if I am so concerned about how my clothes are being washed.

My Fisher Paykel washing machine quit working. After venting about my Fisher Paykel washing machine, I was contacted about my issue. To my surprise, I was contacted by the company and my machine was fixed, free of charge, within 5 hours. As it turns out, the washer that I had thought was just a piece of junk turned out to be so sophisticated that it shut itself down rather than short out and possibly burn down my house! I will now only buy Fisher Paykel appliances!

Of all times for this appliance to fail, it failed when there was a wedding coming up! There were out of town guests! We got no money! I turn it on and it won't go through a cycle! But when it's off, there are no lights on the controls. And then it tries to run! I regret that I ever told anyone to purchase this brand of appliance!

Lowes told us these appliances were top of the line. We have had nothing but problems with the washer and dryer. They might cost like they are top of the line, but they are the worst brand appliances I ever bought.

I purchased a brand new F&P washer and dryer. We really do like them, and we have had no problems except the dryer tumbling issue which others have had. Last year in September, the dryer made loud grinding noises and then parts fell onto the laundry in the dryer. We replaced the parts and again the parts broke off onto the laundry in the dryer. I am checking to see if F&P will pay for these parts or if there is a consumer class action out there we can join. Can anyone give us information on this subject? Thank you!

Fisher Paykel Eco Washer, I am looking at replacing the water pump for the third time. I had also replaced the control board. My repair costs now exceed the purchase cost of the washer.

I have a 3-year-old DCS by Fisher and Paykel refrigerator and it stopped cooling. After four weeks, with a technician going back and forth to my house, they told me that the unit cannot be fixed and discontinued. I have a 48" built-in that cost me $7,000, three years ago, and F&P only want to provide me with a prorated dealer credit of $5,300, what a joke. I not only paid $7,000 for this unit, thee years ago, and they cannot fix it.

In 2006, I decided to upgrade a perfectly operating set of Maytag washer and dryer that I purchased in 1992. That included a set of Fisher & Paykel washer and dryer. These units have been a problem from the beginning. I have the top load dryer. It got to the point to where the dealer could no longer help me. They even gave me a replacement after 2 years of ongoing problems. Now, the replacement is malfunctioning. I hate to say it, but these units are junk. I bought them because of reputation. But I will never ever recommend anyone buying them.

I bought what I thought was a new model, an Aqua Smart WL-37, from the Warehouse Discount Center (WDC) on 5-16-11. I also bought an extended four-year warranty. The WL-37 failed less than three months later (8-10-11). It made a loud noise, and it went dead. No power. I called WDC for help, and they gave us a list of contractors. It turned out none of them travel to our town in Fillmore. This is even though when you first call the contractor, they say,” sure we will go to Fillmore”. However, once they try and locate us on a map, they thought it was “Sylmar”, not Fillmore.

The experience with this company and product is pathetically poor. I had bought a dishwasher model dd603 and since its install it has never worked for one day. It had several service calls by the local dealer. The last person said it is not worth fixing it! I am requesting the company to just come and uninstall this junk and keep it to themselves as a trophy.

I bought a Fisher Paykel dryer model # DE62T7G. Do not buy! This dryer looks great and is sold as an energy efficient dryer. It breaks down constantly. We have had the heat coils replaced and the reset button replaced, after it took over 4 hours to dry clothes one year after purchasing the unit. Now it is no longer drying and makes a grinding sound as it cycles. We have already spent in excess of $200 dollars getting it repaired. This is a 2 year old dryer. Of course it is out of warranty and at his point why sink money into a lemon.

Fisher and Paykel gwl15 washer: the circuit board fuse blew due to a faulty drain pump. This is the 3rd time this problem has happened. Do not purchase until F&P designers fix this.

I bought a new Fisher & Paykel (FP) washer and dryer at Lowe's in April 2007. The washer worked well until December 2009. I had the same problem many others had, discharge pump leaked and shorts out the pump, and that in turn shorts out the control board for the washer.

We built a new house and purchased all new appliances Feb 2007. New fisher paykel washer GLW15 - loved it at first. Their repair service is done by Howie **. I had them repair the Uline wine cooler and after a year of them ordering parts and trying this and that, I would not have them come back to my house for the washer. I used a respected appliance repair person used for years on my apt building. June 2009 replaced drain pump, August 2010 replaced drain pump. February 2011 replaced drain pump, June 21, 2011 drain pump is fine, circuit board is shot. One on order - it is now August 17 - still no circuit board and no idea when it is coming. I have no had to pay for laundry to be done for 8 weeks.

I purchased a Fisher Paykel Washer and Dryer in 2009. The washer has worked okay, except for two instances in which the pump wouldn't drain its water and investigation determined the pump had been obstructed by lint. The dryer is another issue altogether. The first problem came just over a year into owning this appliance. The bearing was deemed failed and it had to be replaced. The bearing is less than a year old and the dryer again sounds like bare metal grinding on bare metal. Now...the dryer had to be serviced for heating problems. Specifically, the dryer would run for hours without drying the clothes. It was determined that the lint sensor trips the heater to prevent fire...makes sense, but further investigation found that the fine mesh screen which serves as a filter has dry-rotted and failed, so lint quickly moves to the inside of the appliance and repeatedly triggers the safety mechanism.

We purchased a refrigerator ( fisher & paykel ) when we remodeled our kitchen. After 3 years, the door alarm kept beeping after we closed the door. This would keep going until we opened the door and pushed the button inside. We called the company and tried everything they suggested, to no avail. We went online and found that many other consumers had the same problem. Finally, we asked for an authorized service company. They recommended KAM appliances. It cost 95 dollars to get them to come out and tell us that they needed a part to make the repair. When they returned, they told us that the part was defective and they would talk to F& P again. They came out a third time and then the refrigerator would not work at all. We were told that it could not be fixed. We called F & P and they told us we were out of warranty and offered us a pro rated price on a new refrigerator.

About 4 years ago, we purchased a Fisher and Paykel Intuitive Eco washer. In the beginning we were very happy with our new product. Just shy of our warranty running out we experienced our first problem. It was pertaining to the pump/drain hose. Now, in the last month we have had to replace the pump and circuit board. It started with the "beeps" and a fault code. After turning the washer off and back on as instructed by the manual it began working again. A few loads of laundry later and now we smell a hot burning smell then the code alerts and now the washer stops working. We start with replacing the pump. Then the circuit panel goes out. Our repair man says "the circuit board went out because of the motor so now they have an inline fuse to prevent this, it's an upgrade". Okay, so we replace both parts. Great problem solved. Wrong.

This is a continung saga from my earlier complaint.

You should have minus stars for F & P.

My four year old washing machine just died in the middle of a wash cycle. There was no indication on the digital display. I validated power to the unit then called customer service and asked for help but got nowhere.

Just a follow-up to my July 17, 2011 post. I contacted the USA representative and I was very pleased. She arranged a repair at no cost. This was not easy as the company listed was no longer servicing my area, but she was successful. She sent two parts (computer and pump) and the technician just replaced these and all seems on for now. Best part of the story - no cost although the machine is 3.5 years old. Must tip my hat at the FP and the customer service.

NEVER BUY! I can't stress enough not to make any purchases from this company. We purchased a Fisher and Paykel washer and dryer in 2008. We began having issues with the dryer while it was still in warranty, and the problems continued out of warranty. In fact, the dryer has been serviced at least four times in the three years we have owned it. We have spent many hundreds of dollars on repairs to this three-year old set. However, the most disturbing experience recently happened with our three-year old washer. An authorized repair person (Eastern Appliance), that the company referred misdiagnosed the problem (after a five-minute visual diagnosis, he identified code 49 as a drain pump); he never ordered the parts, and lied about the problem being resolved to Fisher and Paykel.

Have owned a GWL 15 washer for about 3.5 years. Aside from it being loud on spin the washer worked well. Today while washing clothes, an acrid smell was in the washroom. Stopped the machine and then restarted it, ran for a few minutes and stopped, the house filled with the smell of burning electrical equipment. Call customer service, was rung up on the first time, second time Rebecca answered, what a nice person. Told her that before I purchased a new non Fisher Paykel machine, I wanted to give FP a chance to make it right. She arranged for a tech to come to the home (no cost to me) to evaluate the machine. We'll see if this story end ups like the others on this board or has a better ending.

Bought a $600.-$700 Fisher and Paykel washer at Lowes Niles Michigan about 9-10 months ago. About 5 months later after very little use it stop working in the middle of a load. Called Lowes and got the run around because the purchase was over 3 months, finally was given a # to Fisher and Paykel for service. Called and they were no help either, was told to call Lowes. After several months of getting no where We bought another Washer NOT Fisher and Paykel, but I have this NEW Fisher and Paykel Washer sitting in my laundry room taking up space.

I miss my old refrigerator. It didn't say "hello" or blinked to me. It had no flashy gadgets. It just did what it was designed for: to keep my food cold. And it did its job for 18 years without a single problem. Now we have a fridge from Fisher and Paykel. Sure it looks mush more slick than the old one, the problem is that only after 4 years we ran into trouble with it.

We have always bought F&P products until we purchased a stove approximately seven years ago. Within two years, an element had blown and within five years, three elements and the clock had stopped working--all separately.

I purchased Fisher & Paykel washer and dryer on September 26, 2009. The pump blew out on April 27, 2011, so it was about 6 months out of warranty. When it was serviced, I was told by the technician that it was likely that the control panel would go as well. Sure enough he was right, the control panel malfunctioned next wash. The technician suggested that I call F&P directly because neither of these items should need replacing so soon after purchase.

We have been married 40 years and have always purchased Fisher and Paykel products. When we renovated our Kitchen we decided to purchase a new Refrigerator. We so wish that we had kept our old one as this one are a dud. We have tried all combinations of temperatures but nothing will stop the vegetable bins filling with water and rotting fruit and vegetables within days. Our local appliance store has tried to help and even sent a technician but nothing changed.

Ordered a replacement agitator for my washing machine. The wrong part was shipped to me by F&P. I called and was given a return authorization for this incorrect part and was told the correct part would be shipped. My account would be credited for the part shipped in error and I would be charged again for the replacement. This all seems a bit backwards but if that is the way the system is set up, it seems a bit cumbersome. I was promptly charged for the replacement but no credit given for the part shipped in error until they receive it back. Okay. But now, they have my money twice and I have nothing. It was their mistake. Why do they continue to have control of my money? They should have shipped out the correct part without charging me again or charge me again but issue a refund at the same time!

My wife and I purchased a Fisher & Paykel Washer and Dryer on 3/12/06 from Lowe's. We were told these were the best at the time. Great energy efficiency. Well, neither machine has ever made a year without something going wrong. My dryer is out of service again because of bearings in the drum are grinding and the clothes are not getting dry. And prior to that it took the dry to run four cycles until the clothes were dry. This has been a regular problem. I've had the dryer fixed at least five times for various things.

I bought the Fisher & Paykel washer and dryer in July. Two weeks after I had them home, the dryer broke. It took 2 weeks to get it fixed. Ever since then, the dryer has not worked a full year without breaking. The last time, it took them 6 months to fix. And here it is again, broke. This last time, the door that closes on the top loading dryer broke and busted out the front of the dryer. I had 2 bath towels in the dryer.

I bought our Fisher Paykel Washing Machine on Aug 07. Water has been leaking out of it occasionally, it was attributed to too much load. About two weeks ago, it started leaking almost every load. I researched the problem, and was very determined it has to be the discharge pump. I ordered a new pump from Sears Parts Direct two weeks ago. While still waiting for the pump to be delivered, I decided to do a load of laundry. I can handle the water leak on the floor because the washer is in the basement. Sometime during the wash, the whole circuit board shorted out. What a fire hazard and shock hazard! We called Fisher and Paykel and calmly told them what happened, but the customer service person hung up on us.

On April 25, I wrote to describe my problems with my double drawer FP dishwasher. FP responded with a note telling me how they tried to contact me, etc: On 12/7/10, our customer service manager called you and left a message as you did not answer. She called the local service company as she wanted to resolve your issue and get you satisfied. They were on call and ready to go out pending your approval. When she had spoken to you, she had advised you to try Lemi Shine as you were complaining of wash performance issues and we have found that Lemi Shine helps with this problem. She had spoken to you again on 12/10/11 to followup and see if you had used the Lemi Shine and you advised her that you had not.

I purchased an FP washer in 2006. I had my first issue with it in 2008, it was jumping around room. When it found balance, the rod came off. I reattached it but it would never balance or drain properly after that. Clothes came out wet and not clean. It always had standing water at the bottom of the tub that would not drain. It constantly beeped and took forever to wash a load. It was very loud during spin, so loud that if I were having conversations in same room, I had to raise my voice. On 5/4/11, we did diagnostics because it would not fill up with water during wash /rinse. The trouble code indicated that cold water inlet valve was bad. I ordered one and replaced it but it still had the same problem. I had to add buckets of water from the sink to fill it so it would continue. Now after reading all these complaints, I see others who have experienced my frustration.

Our Fisher & Paykel refrigerator/freezer unit has had a series of failures due to poor manufacturing quality. Factory technicians have been out several times to repair the unit for different issues.

We first purchased a Fisher and Paykel oven, the Paprika edition at our previous address, brand new. We had nothing but trouble with it from the start. It appeared that the thermostat had gone in the oven after only having it for 2 months, it was constantly too hot and extremely hard to work out what to set it on. We thought it was just us at first, but as time went on, it became apparent it was faulty. We had service men out, but it they were unable to fix it for long. The elements on the stove top had to be replaced on two occasions after just 1 year!

We purchased a Fisher and Paykel washer and dryer three years ago. We have had nothing but trouble. The lint does not make it to the lint catcher. It builds up inside the dryer. We had to have it serviced twice and the repairman basically told us that we will have to take the inside area around the lint catcher apart and clean every couple of weeks. What a pain! Well, tonight, we smell something burning. You guessed it, the dryer is on fire. This is the worst dryer we have ever purchased. This could have caused serious damage to our home and family. Beware!

We purchased a brand new Fisher and Paykel washer and dryer on the recommendation of friends. We were told that they were reliable and well-made appliances and that we would be very happy with them. We needed a good washer and dryer to take care of all the laundry that comes with a household of 9. What we didn't know was the ride we would be in during the time that we owned them.

We bought a Fisher & Paykel single drawer dishwasher back in around 2002. We installed it a year or more later. Since that time, we have had nothing but problems. The first time we had a problem was the night we brought our son home from the hospital when he was born. We woke up that night to fire alarms and smoke everywhere.

This is my second comment on my Fisher & Paykel double-drawer dishwasher. Earlier, I reported that I had experienced nothing but trouble with the unit, that it never really performed very well. Although several dealers in my area sold F&P appliances, the sole repair technician was no longer available. One dealer put me in touch with an appliance repairman who had 'some' experience with F&P. He was pretty clueless but had no problem charging me full price for a 'service' call ('service' as used in reference to a bull/cow relationship).

My wife and I purchased a Fisher and Paykel wall oven in 2005. It worked for almost two years then began to have problems after problems. I have notes that fill pages dating all our troubles, repairs and contacts with the company. It finally nearly started a fire in our kitchen while in the cleaning mode. We paid for repairs and had several technicians work on the oven and ended up frustrated with the poor quality and really bad customer care. I sent a demand letter, that garnished a response. Fisher and Paykel "pro-rated" us the next newer model and we paid them even more money just to replace it with another oven. The replacement (that we had to pay for) has lasted 18 months and is having nearly the same issues. I have left messages with the customer care rep and the technician. No replies, no contact, no service, and a very expensive oven that will not work.

I paid $80 for a replacement igniter for my 3.5 year old DCS stove in December. I replaced it and used it twice. The igniter failed again. The company said that I needed to get an authorized repairperson out to look at it again. That's just great if you have a spare $500. But with my husband out of work for two years and unemployment over, I don't have it. This stuff is**! I paid $3,500 on this stove, no less.

This is our my worst customer experience and worst dishwasher we've had!

We purchased double dishdrawer, oven, stove top, and downdraft vent in 2006. We have had problems with all the products except the vent. We like the appliances when "they are working". The biggest problem is getting service.

We have an IWL16 Fisher and Paykel washer. We have had it for about three years now. When it works, it's been a great washer with an excellent user interface and very high spin speed. The high spin speed ensures that our clothes are as dry as possible before entering the dryer. We have had two problems with the machines that resulted in service calls. The first was two years ago. The machine was knocking. After two service calls, the suspension was replaced.

My double drawer Fisher & Paykel dishwasher has been a disaster. The bottom drawer doesn't work and the only certified repair service wants more money to "fix" it than it costs. I'm not convinced that they are honest either. My mom's GE lasted 25 years before she sold it. Don't buy this dishwasher!

I own a Fisher Paykel refrigerator. The door handle is loose. I called the company to ask how this could be fixed as I don't see any screws. I was told that they could not help. No way could I speak to the technical service department. They gave me a telephone number of the appliance repair services in my area so I can arrange for service call at my own expense since the fridge is no longer under warranty.

I loved the eco-friendly designs of Fisher and Paykel washer. I purchased a new one for our new house in February 2007. It worked great and I loved it for three and a half years. Then, the drain pump leaked and we had it replaced in June 2010. Guess what? The drain pump is bad again in January 2011. Now, they are on national back order. What am I supposed to do? Is it covered under warranty? The last replacement only lasted for seven months. We are using an appliance repair person whom we know is good because they are the authorized service center in our area.

I have owned this dishwasher for 5 years and have had nothing but problems from the start. Only after 6 months, it stopped working. Fisher would not cover repairs due to bug damage. The bugs were on the circuit board and, well, I never had bugs until this dishwasher. The fact is, the lid does not seal. I have had this pile of garbage fixed every year since it was purchased. I will never buy any of their products again. Their dishwasher has numerous design flaws.

We bought two lemons from Fisher and Paykel in 2007. We bought the extended warranties. The washing machine, around $700, has a water pump that is slowly dying. So, A&E Factory Service (via Lowe's Service Advantage) ordered the part and will repair it "once it finally quits completely"--about a $300 job. The part is sitting on our shelf. I had three visits to the house before someone could diagnose this problem. The dryer, worth $770, has already had or just over $500 worth of work done on it.

Fisher Paykel is a horrible washer/dryer. I purchased it on summer 2007 (it's 3 1/2 yrs old now). I have always felt like it didn't clean my clothes like my old washer/dryer did. I am finally looking online to see what is going on and I'm not alone. This is my first complaint I have ever posted in my life but felt I had to save others from buying this too. You can't wash in "cold" it should be "warm/cold". I want to know how is this energy efficient? You should use powdered detergent not liquid or it will cause more slim to build up. I never knew this. You should do a clean cycle every week. What good is "eco-friendly" if you have to fill the tank up once a week with hot water & Clorox just to clean the washing machine. I'm also looking for a new washer/dryer set and I'm having trouble finding the regular washing machines. Many who sell washing machines are saying lots of people are having trouble with the energy efficient types (many are breaking, they don't clean well, and too many computer parts break). What happened to the kind our mothers had? That's what I want - but they're not out there.

Poor quality dish drawers: We purchased F&P dish drawers 4 years ago and have had numerous service call outs since installation. The plastic tub parts have broken, and most recently (today), a temperature sensor failed, and the upper unit started to smoke. When this happened previously, I followed the advice of customer service which was to turn the power off at the source for a short while, then re-power and run a cycle. It worked the first time, but not this time. I fear the unit is dead, and out of warranty. 4 years - way too short a time to replace a dish washer, but that's what I think we will do.

I own a Fisher & Packel double dish drawer and have had nothing but problems with it over the past 5 years. It floors over causing a F1 code every 3 months. This damages the basement ceiling every time.

I have the Fisher and Paykel 2 drawer dishwashers. I called customer service to ask it there were other options for the dish drawer because the tines are so close together, bowls don't fit very well and I can't put many dishes in the drawers. She said there weren't any options and I said, "Well. I don't like the dish drawers because of this." She said. "Well, I guess you should have done more research before you bought the dish drawers!" I was appalled at her response (and yes that is true). Had I realized the tines are impossibly designed as to fit bowls, I would have never bought these dish drawers.

Fisher & Paykel Double Dish Draw failed out of warranty. The entire unit was replaced at no cost by them but at an install cost to me. Now, our second DD dishwasher has water in both draws. It stays about 2 inches and is unsanitary. Their products are horrible!

I purchased an F&P refrigerator 2 1/2 years ago when I remodeled my kitchen. It is a basic unit, no fancy extras. Recently it developed a knocking noise that sounds like it is making ice but it doesn't have an ice maker. I called an authorized repair dealer and learned that it will cost almost $200 excluding parts to correct this problem. A major appliance should function for more than 2 1/2 years without repair! I will never buy a F&P product again.

I purchased Washer in August 2008. It began to become unbalanced in spin cycle.Two service calls later, our washer was declared unrepairable by the service technician. It was the same part twice but the second time the wrapper was destroyed per the technician. Fisher & Paykel said it was still fixable even though technician said housing and all was cracked. After going back and forth for several weeks, Fisher & Paykel told us to call the technician back and have him call them from our house. Each visit from the technician is a minimum of $100. Fisher & Paykel said it was not their problem although supposedly, it was under warranty since this was the second repair for the same job within 2 years. All in all, I would never purchase another Fisher & Paykel product ever. We refused to have the technician to come out again to do the same thing he did the first time.

The dryer is only 4 years old. It has never worked properly and does not dry well at all. Now it is making a screeching, grinding, banging noise. I came to find out that it needs a new bearing and to have someone come out and replace it will cost over $300! It's hard to want to put this kind of money into a dryer that has never worked properly as it is. Especially with a baby on the way. After reading all of the reviews here we will never purchase anything by F&P again.

I purchased a Fisher and Paykel washer and Dryer and for the first two years they worked fine. I now have a washer that wont work (drain pump) and a dryer that squeals so loud that you cannot be in the same room with it. These products are promoted as dependable "fewer parts fewer problems." Well, this is crap. I have been very disappointed and have contacted the company for help was told product is out of warranty so it is my problem. Basically, buy a new pump and pay a repair man to fix it. Bad purchase all together. Will never buy another product from them again. Buyers, beware. You will spend more than the purchase price for their products.

I have dish drawers (set of 2) installed seven years ago. I have used the top and bottom in rotation. We are only two people so it is not used daily. Three months ago, the water began gushing out and there was a ghastly burning smell. Since then, the repairman has been here four times with new/different parts. The wait for parts between each repair trip was a 10-14 days. The repairman has just left after saying he doesn't know what else to do; these drawers evidently will never be operational again.

Double Drawer Dishwasher; this unit has been nothing but trouble. Upper drawer unit leaks liquid rinse agent. If filled to capacity, dishes will not come clean, shortly after warranty expired, upper drawer unit totally quit. I finally got a repairman out to the house (after numerous calls to the place of purchase) who had no idea what the problem was but was willing to "Easter Egg' the job by replacing parts until something worked. I told him no thanks and now work with the lower drawer unit only until we can replace the whole unit after the first of the year. Additionally, we have one of their DCS convection ovens which we never know how it will work from one day to the next, Repairman has been out on it numerous times, replacing the whole electronic control module twice. I warn everyone I know about this manufacturer. I'll never have their junk in my home again!

After only three years, main bearing went out, causing a leak. Due to the design o the Fisher Paykel washer, this leak also causes the main circuit board to short out. My wife for some reason decided to buy a new Fisher Paykel washer. This one started "eating" our laundry. Bed sheets were ripped, towels and shirts ripped. I called Fisher Paykel. Jump ahead many calls, they admitted the wringer was defective, and finally replaced it. No new problems. Asked for compensation for ruined items. Another long back and forth, we sent in a box of ruined items, at our expense, so they could look at them. The items were returned with no compensation. We have lost over $500 worth of items. I will not let her buy another Fisher Pakel when this one goes out in a couple of years.

I have owned a Fisher and Paykel double drawer dishwasher since 2003. It happened to be the worst piece of appliance I had owned in my life. The washer is constantly not draining and dishes come out dirty, although I always pre-wash them and they go in almost clean. I have had service calls every year, and finally, it started leaking and requires $350 service. I am done with this dishwasher and I am not planning to put a single cent into it. I wish there was a lemon law and someone would back up this product. I have read consumers reviews complaining about the lack of support by Fishel and Paykel. I am not even going to try.

I bought a Fisher Paykel GWL 15 washer on Jan. 31, 2007. The warranty was up less than 10 months ago and now the washer needs a new board and pump. The cost of repair is at $377.00. I believe that the investment of a Fisher Paykel product should have lasted longer than 2 years. The service technician said that this happens to this particular model, but it usually happens before the warranty runs out. I have already had the diverter valve replaced. I think that the Fisher Paykel Company should pay for the expense of replacing the board and pump. At this point, all that has not needed to be repaired or replaced is the exterior. I see that others have had the same problem.

We bought a Fisher Paykel Clothes Washer and Double Dish Drawer in 2003. None work after much repair. There was a replacement part in the drain for the washer and a motherboard replacement another time. Currently, the tub will fill and turn, but not agitate. It will spin out the water. At this juncture my repairman offered me a twenty-five year old Maytag he rehabed with a new clutch and motor for 200.00. I took it. The dish drawers haven't worked for at least 4 years. Luckily I have two teenage daughters. I would never recommend Fisher Paykel products.

I purchased the two drawer dishwasher in Jan of 2009. Then on Sept 22 of 2010 while under warranty, it stopped working and showed electronic messages. Three times, a service repair person came to the house 4 hours each time (as directed by Pacific Sales, that is another big problem of this story), exchanged 4-8 circuit boards and the unit is still not operational. The Technician wrote an email to Pacific Sales on 11/10/10 stating it could not be repaired; it needed to be replaced. All that I get from both sides is the run around between Pacific Sales customer service and Fisher & Paykel.

I have a Fisher & Paykel Washer Model GWL, which was purchased last March 9, 2009. One week ago while washing clothes, the machine started 'beeping' as if it were out of balance. I redistributed the items, same thing happened. The machine does not rinse and it takes 20 to 30 minutes to drain. I called Fisher & Paykel to complain. I told them the problem and that I was not paying for a service call on an item that was a little over a year and all they can say is, "I'm sorry you need to call a service tech". Give me a break, I do not feel I should pay for someone to fix my machine when it isn't that old. I will not recommend this product to anyone or purchase anything from them in the future.

Relatively happy.

We bought a Fisher and Paykel washer and less than three years after our purchase, the pump went bad and caused the main circuit board to quit working. $600 to repair it. What a disappointment. I will not buy or recommend a Fisher and Paykel washer or dryer ever again. The plastic lid on it has also broken off in pieces.

After buying this DD Dishwasher 5 1/2 years ago at Lowe’s with 2-year warranty and tax ($1,653.76), the unit went dead just before the warranty expired on Thanksgiving—of all days. It did take awhile to get a repair person here and to get the parts, but all was covered under the warranty. The service repair person was not very knowledgeable and had to call F&P for help. Very rarely do I use the bottom drawer and have been noticing water in it. The top draw is that I have been noticing the dishes have been coming out the same way they were put in. I have been putting off repair since the warranty has been up for 3 years now. I checked online for a repair company (Immediate Appliance) that knows the brand and found a very nice one and they came today. Only one day since I've called them. Impressive.

My son placed a load of wet, seriously wet clothing in the top load dryer and I got an error code 105. I called a service repair person out over a week and they've stated that they cannot obtain the parts to repair. I've purchased the washer and dryer brand new about 2 years ago. Is there a repair company in the USA which can repair this brand?

The Fisher & Paykel clothes washer is the poorest excuse for a high priced energy efficiency appliance ever made. When washing a large load the average is to re-balance the load 5 or more times and it starts the cycle over again using extra water and energy. Buyer beware!

After spending some time researching to purchase a washer and dryer set, we were intrigued by the apparently innovative designs offered by Fisher & Paykel, such as low water usage, high drum speed, low noise, light weight, as well as a top loading dryer. So in July 2008, we purchased their Intuitive Model washer and dryer set. Within two months the nightmare started. The dryer started to make loud, grinding noises. In less than two years the dryer bearing was replaced four times! Multiple e-mails and phone calls requesting a replacement or a permanent fix resulted in just offering a new bearing and a let's-wait-and-see approach. Now the bearing is leaking grease and discoloring the clothes. We believe they have no solution.

I bought a Fisher Paykel washer even though I planned to buy a Maytag. The salesperson talked me into it because he said it was manufactured in California (American made and all that), and it was the best machine money could buy. He even bought this machine for his mother. I heard later they had some kind of promotion where they were trying to sell more of the FP brand.

I’m a New Zealander now living in the U.S. I purchased 2 F&P washing machines in the late 80'smid 90's (GWL model) and was most impressed with them both. I always thought if I needed a washer and dryer here in the U.S this is the brand id buy, but after reading all the complaints, id now buy another product. There customer service seems very poor and it’s a wonder there still in business here in the U.S.A. I now realize why Lowes no longer carry F&P washers and dryers. I’m grateful for this website and I’m sorry that a kiwi product has let down many Americans hard earned money.

I purchased the Fisher and Paykel double dishwasher drawers against my better judgement. With a newer style product it is always better to wait until kinks are worked out. But I loved the idea of being able to run a smaller load of dishes per day, rather than wait days for a full load to run. I bought the curved front model for its looks and just a few months into the purchase, the exterior top piece with the control buttons started pitting and getting discolored. I immediately regretted my decision and contacted the company. They told me that I could buy replacement pieces for an unreasonable sum per unit and that I must have used a harsh abrasive cleaner, which I did not. And for the price of a competitor's less expensive model (several hundred dollars) I could swap out the fronts entirely for the stainless steel model without the plastic curved part, or the kit to attach a custom door panel.

My 6 year old Fischer and Paykel dryer has hardly been used. I've completely dried 90 loads of clothes in it. Usually, clothes are fluffed and dried outside. Now it is making a sound like there is sand in it. Everyone wants to say that things are made with more things on them and with less quality to keep the price down. This is dumb for the price I paid. I thought that I was making an investment.

My daughter purchased a Fisher & Paykel washer to the tune of over $900.00. This is without a doubt the worst washer I have ever used. It is supposed to be energy efficient, but it takes an hour to do 1 load of laundry. That is, if you're right there, because it rarely runs through a cycle without getting off balance, especially sheets, they wad up like a lump of rags no matter which cycle you use. It is extremely hard on the clothes and has wore them out faster than any machine I have ever used. It clanks like it's on its last leg and I doubt that it will last very long. It has put black marks on the clothes that do not come out, I don't know what that is. All said, this is without a doubt the worst washer I have ever used in all my 72 years. Never have I seen such a piece of junk, the company should be ashamed for putting such a product out there.

I purchased a 2006 Fisher Paykal washing machine for $700.00+. In 2009, drain pump went out, repair costs $245.00, now in 2010, drain pump went again, estimate to repair, $255.00. Repair records sent to Fisher Paykal, which showed no customer fault on parts. Fisher Paykal would only pay for part replacement only, retail cost of part $89.00. I would be out $166.00. Machine cost $750.00, add repairs $245 & $166 = $1161.00. Somehow I don't feel it would be a good idea to throw good money after bad. So here I sit with a "lemon" machine" and a manufacturer that will not stand behind their product. I could have purchased a new machine for the repair expenses. Fisher Paykal refused to work with me in any way. Contact number goes to either New Zealand or Australia, or at least the times I called I spoke to a customer service person at one of those locations. I don't know why the California address is noted at the page I went to for the US contact.

I needed to purchase a removable lint collecting basket on the dryer because what I have are so light weight and flimsy. The cost quoted was fifty dollars. I complained and when I initially was received, I had no satisfaction. After registering my complaint on this website, I got a call from Mihi who said that I would only need to pay the freight cost of ten dollars. Samantha took my return call and I paid the ten dollars and sixty cents cost through her. Since I expect that the lint collector basket won't last more than two years even being handled with the lightest touch, this was a relief. The machine is three years old and this is my second basket. It is obviously a design flaw. I am grateful that they addressed the problem but I spent many calls getting this adjusted.

Seventeen months ago, I walked into our local appliance store set on purchasing a new front loader washer & dryer set. I'd researched & compared numerous brands for several months and I was well informed on the set I had chosen and I had cash in hand, ready to purchase. While there, a friend of mine had just been given the sales pitch for a Fisher Paykel set. I'd never heard of the company but after my friend told me about them, I was interested. I spoke to the store owner who told me if I bought the set and used it for 30 days then decided I didn't like it, I could return it for a full credit toward the set I originally intended to buy. The Fisher Paykel set was less expensive but seemed to be more what I was looking for.

I bought a Fisher Paykel washing machine and dryer on 2/23/08. I had to have the washing machine repaired with a new pump. The repairman said that the company should stand behind it because this shouldn't have happened. I called the company and registered a complaint. Their answer was "I am making a file on your complaint". I was to fax the repair bill to them and they would let me know. I was asking the company to stand behind their product. I faxed the bill and this is what customer service is to them. They have not yet called me and discussed my complaint. It was repaired on 8/20/10. I also wanted an Eco-Smart washing machine and this is what I got. Very poor customer service and no answer to my complaint.

I bought a FP Eco Smart washing machine about 7 years ago. About 5 years, I had to replace the pump and it is going out again. Also, the agitator has lost all of its fins. If I can recall correctly, I paid about $500 to $600, which kind of ticks me off. I am the type of person which states you get what you pay for. Obviously, I got what I paid for an expensive **.

I bought a Fisher & Paykel washing machine in 2005. I had it about 1 1/2 to 2 years and the pump went out. Since that time, I've had the same problem with the washing machine two more times, the last time being July 2010. It was repaired for the 3rd time (the "repair process" took two weeks), and I washed 2 loads of clothes, then it quit running completely. The repairman came out again, and decided that it was the control board. A control board was ordered and was installed (this process took another 3 weeks). This, however, did not fix the machine. I was told that the control board was defective and that another one would have to be ordered, and was promised that since I had been without a washing machine for 5 weeks that the part would be overnighted, and the repairman would "work me in" once the part was in.

I purchased a Fisher Paykel washing machine on 6/10. I paid over $500 for this machine. Twice, I have had a repairman here, because the water would not pump out. Twice, the drum came off the spring. After one visit, I went and did a load of laundry to come back, and find the basement had an inch of water. After the last visit I have been told it would be over $500 to replace the four shock absorbers and the pump. I am not about to invest another penny into a machine that so far has cost me over $800. The nightmare goes on.

Our Fisher Paykel washer and dryer cost us $1,400 about 2 1/2 years ago. We wanted something we could depend on that was energy efficient. They are worthless pieces of crap. The dryer constantly breaks down and we take it apart and clean it all up and replace parts about everything in 3 months. The company will not give us our money back and will not pay for the parts. The dryer takes forever to dry clothes and literally bakes them. We are very, very frustrated. The washer doesn't clean as well as my 15-year old Speed Queen did and it was still running after 15 years when we sold it. I never did anything to it, except kept it clean and maintained. We take care of what we own.

I have a washer Fisher Paykel Model GWL11. I have had the unit for 7 years with no problems. The water pump is now leaking, it is a simple fix. All it needs is a new seal, but you should sell the seal without having to buy the whole pump. Maybe a $10 seal instead of a hundred plus dollar pump. It's such a waste.

The lint cup on my Fisher & Paykel dryer will not come out. It seems to have been locked by the "advanced" electronics of this system. I cut off power at breaker box to hopefully reset the memory. I don't want to pay another $125 service call on this 4 year old lemon. Previously, circuit board went out after 2 years. The socket got caught in drum after 3 years. I love the top load, but that's all I love about this product!

My wife and I got 7 years out of our F-P Eco-Smart washer which is apparently pretty good from reviews that we have read. There was a burning smell, the drum wouldn't turn and the thing leaked. We called F-P and they said that a service firm would call us within 48 hrs. No call. I called F-P back, they said the same thing. I asked them for the service firm's business name & tel. no., but the F-P rep refused to give it to me. No call. We bought a Whirlpool washer and will never, ever buy another F-P product. Total lack of service. Do not buy this firm's products.

We have had 3 repair attempts, and no one has been able to stop our double dishwasher model DD 603 from constantly sounding the F1 alarm. We called the customer service number for Fisher Paykel and got the run around, in fact the representative was rude. I can't find a repair person. I'm considering taking it to the dump and replacing it with a reputable brand. This has gone on for 3 years.

I purchased a Fisher Paykel refrigerator on June 12, 2010 and it stopped working 12 days later. It took weeks to get it repaired. Numerous electronic parts were replaced, but it stopped again today, July 29. We lost all our food in both times. We've requested a refund or a new refrigerator but to no avail. They will only repair it. I don't understand how Fisher Paykel can take your money, deliver a faulty product and not be accountable. This company can't service what they sell. Parts take weeks to arrive and they don't seem to care. I still don't have a working fridge which makes it difficult to prepare meals and eat properly.

I bought Fisher & Paykel intuitive washer 3 years ago. It stopped working and I was told it was going to cost as much as a new washer to fix so I gave up. Then I decided to find out what was actually wrong; I googled the error code and found it was the rotary sensor. I got a new one, had it replaced for $200 total. All was well. I got 10 loads (if that) out of it and now it has stopped taking in water. It says it's filling, but isn't. I've checked all possible "normal" issues but after googling again, it seems I need either a solenoid or the water inlet valve replaced. This is getting ridiculous. Also after Google came up with so many people with the same problems, I began to wonder if this whole line of machines are just lemons. It's absolutely appalling!! The retail cost of this machine was $1,599.00NZD. That's not cheap, and for it to **** out over and over is unacceptable!

Fisher & Paykel dish drawer is the most unreliable product I have ever owned. The original unit was problematic and replaced (free) under warranty. The replacement unit is just as bad. I have spent $900 in the past 18 months for repairs and parts, and I am facing another bill for $350 to fix it, again.

My 8-year-old washing machine is dead in the water. The computer is shot and to fix it will cost almost its original cost. I should hope that when you buy a top of the line product, it would last a little more than 8 years. I asked the company to stand by their product and just ship me the replacement item. I would cover the installation cost. This was their reply: "We have been in contact with our supervisors and, unfortunately in this instance, we cannot assist with the cost of the repair. We are very sorry for the inconvenience caused, however, due to the year of the unit and no service carried out we cannot assist. "

Bought a Fisher and Packel washer in February of '07 and also purchased Lowe's advantage plan for a 5 year warranty. Had numerous service calls on the pump the first three years we owned it, then the pump went out, shorting the control panel. The pump and control panel had to be ordered from New Zealand and now the control panel is still on back order at day 21.

I have a Fisher Paykel Dishdrawer that is 4 years old. It quit working. Tech ordered new optical reader. They discovered after totally dismantling it, that the optical reader had become misaligned over years, due to original equipment manufacture defect. My tech from Dalton's created temporary fix with a twistie-tie. I discussed it with Fisher Paykel tech, who after hearing solution deemed it satisfactory and hung up, and refused to provide his name! I contacted F-P customer service 5/6/2010, waited for response but didn't receive any. I called back on 6/30/2010, still didn't get any response.

I bought a Fisher & Paykel refrigerator because we decided that an ice-maker and water dispenser were great features in an appliance—well worth the extra plumbing costs.

Our house came with a Fisher Paykel gas range (RGT484 series), which is supposedly high end and expensive. An internal brass nut/compression fitting split lengthwise, causing a serious gas leak, which filled the kitchen. Fortunately, we smelled the gas before any explosions or asphyxiations occurred. The cost to replace the small defective nut is $226. The estimated time for receipt of the nut is 2 weeks. Outrageous. I would not even consider another Fisher Paykel product in the future, and urge others to consider this before buying.

We purchased the Ecosmart washer and Smartload dryer in December 2009. The dryer has never gotten hot enough to dry even a medium load in one cycle. It had been a boon to our electric bill and the lint trap doesn't collect lint very well. Our clothes also stink when we take them out if we don't use several softener sheets. The "stainless steel" drum actually seems to be made of plastic, which is logical due to the mechanism used to close the dryer so the drum can rotate. But it does not conduct heat well enough to dry anything and metal snaps and buttons are always cool to the touch when the cycle ends. We regret not returning it in the available time and will be buying a cheap dryer to replace it with since we're sure it'll be better than having enormous electric bills every month from running this machine 2-3 times to dry one load.

Beware if your Fisher Paykel product needs service. Service and parts are hard to come by. They have only a few service companies in one of the largest metro areas (DC). Service is slow and getting parts can take a long time if they have to come by boat from New Zealand. We have a double oven that between the service company not being able to diagnose the problem, replacing the wrong parts, and then FP sending the wrong parts. It was out of service for almost 4 months! Their 800 line was pleasant enough but did nothing, did not follow up with us nor cared about the fact that we had a $3,500 oven that did not work for months. Glitzy products but be very careful before you buy any Fisher Paykel products to see if they have service in your area. Oven was out of service for almost 4 months.

Brand new Fisher & Paykel dishwasher (model DD24DCTX6). No damage to shipping container when delivered to house. Unpacked to find the stainless steel cover was loose due to a broken plastic piece that fastens it. This installs in the side of drawer so had to be broken at factory. Still waiting on fix, we purchased in April and installed in May. Water does not drain. Handles have sharp plastic feel that could cut a finger. I called them on their US number. They have little interest in the problem. I purchased from Sears and they have little interest in the problem. I can understand Sears. They could care less about anything.

Bought a Fisher and Paykel washer and dryer in October of 2006. The pump went out on the washer after a year but was easy to replace and only took a week. In April 2010, the circuit board went out on the washer. It took five weeks for a new one. The service man replaced it and the new one went out while he was still here. I am impressed by the research in developing the sophisticated wash cycles, but decided to ditch the washer and dryer and bought a Samsung which is rated by J. D. Powers as number one for reliability. Consumer Reports, etc., test the unit for function but Powers tells you about the reliability from people like us. No more Fisher and Paykel. FP engineers don't design the washers well and that is a shame because the research guys in their company do a great job of development. From the comments I am seeing and the shrinking number of dealers in the US, I think we won't see much of the Fisher and Paykel group for a long time.

We purchased a Fisher & Paykel washer in September '07 and were very pleased with it until 6 months after the warranty expired and the seal leaked on the water pump, shorting out the main control board. Apparently, this is very common and it would have cost 1/2 the cost of a new one to repair but doing it myself, it only cost 1/3. Complaining to FP only got lip service. Apparently, they are not customer service friendly. If you have one of their washers, I'd recommend changing the water pump about $60 every 2 years so you don't have to replace the main board too, $135. If you don't have one, you're lucky.

We have had a Fisher Paykel ice making refrigerator for just on 2 years. It has worked intermittently during this period. The ice maker has not worked suitably and has required more than 4 service calls. We go through a nightmare every time we try to get Fisher and Paykel to honor the service agreement. We were assured when purchasing the goods that service would not be an issue. Fisher and Paykel have the most unreliable products and their service standards match this. We have since decided to get rid of our 2-year-old Fisher and Paykel refrigerator and buy a good quality appliance that will not ruin our food by freezing anything that is close to the back wall of the fridge.

A Fisher & Paykel fridge came with our new home. Approximately six months after moving in, the ice maker and water dispenser stopped working. I called F&P, as well as checked the troubleshooting tips in the manuals, to no avail.

I have an older post here dated April 30, 2010 under William. Please be advised this concerns the same post. I was happy to see F&P stand behind their product. I am still waiting on the control board part. It is on back order. F&P advised it should arrive by the second week of June. My washer has been dead in the water since 4/28/2010. This is the best they can do. The part is on back order, because they cannot produce it fast enough for the amount of failures they have had. The second part is coming from Thailand and F&P advised that Thailand has a war going on. I was like “Send the part from New Zealand where it is made.” She said, “No, we have all parts made in Thailand.” It’s time to buy a new washer, fix the old one, put it on Craigslist, and sell it off before it gets bad. I cannot represent a good product. Please change my newly enlightened ideas of F&P. Do not buy this stuff ever unless you live in Thailand.

My Fisher & Paykel is broken again-- flashing F1 again. It's impossible to get technical help or estimates by phone. I will be replacing it with an American brand that any fair-priced local repairman can fix without ordering parts from New Zealand! No more mystery men at double the fair labor cost!

I bought the dish drawers in Nov., 2009 & had it installed in my new house. I had loved the set I'd had in my previous house and couldn't wait to get another set. The top drawer broke down before Thanksgiving and so I was without it over that holiday with company. The heater plate in the bottom drawer broke down before Christmas so I was without it for another holiday with company. That was replaced and broke down, so I was without it for the New Year holiday. All in all, the heater plates in both drawers have been replaced as have the controllers in both drawers. This has necessitated 6 service calls. The first time I used the bottom drawer after the heater plate was replaced there, it broke down. When the service tech from the company where I bought the dish drawers was in my home, he called F/P and was told to try replacing the fan. This would have been the 5th part to be replaced in a brand new machine! I said 'no' and called F/P myself and said I wanted a new machine. I was told that as long as a part could be replaced, they would not replace the machine. The company I bought the machine from also called F/P and was told the same thing. I've been without the use of my dishwasher more often than I've been able to use it! I think it's understandable that I don't believe that replacing the fan in the bottom drawer would be the last of the break-downs. Is the fan in the upper drawer next? Then what? At this point, I wouldn't have another set of dish drawers from them if they did offer it. It seems that as long as a part can be replaced, there's no limit on how many they will do. I will never buy from them again and will take every opportunity to tell of the dirty way they treated me.

I bought both Fisher Paykel Washer and Dryer from Lowe's in Aug 2008. Having only 2 people in the household, they are used only 2 to 3 times a week. In April 2010, the washer died on me. The repair man came. The main board on machine was melted. The repair man came back 2 weeks later after ordering parts out of Australia and replaced them. The washer still did not drain water out of tub. The motor is fried and now has to be replaced along with some other parts because it apparently is leaking also around a seal. I never noticed water on floor .However, you can see where the water leaked out when you look at the drain hose under the washer. Thank God the warranty is still in place. The two parts that have already been put on were a total of $600; that is as much as I gave for the washer. Now the motor and other piece has to be replaced under warranty again, thank God. What happens in another 12 months is another factor on whether I would ever buy another Fisher Paykel product. I don't think so.

I purchased a pair of Intuitive washer and dryer. These were toted as the next big green and eco-friendly washer and dryer. We read the consumer report reviews and did a lot of work on determining if this was a good product, and at the time it appeared to be. We took these home on 7/2007. Within the second year, the dryer motor went bad and was replaced under warranty. This last week, the washer bit the dust just died in the middle of a cycle.

I purchased washer and dryer and have had nothing but problems with the dryer. The stainless steel tub looks like you have taken a hammer and beat it. I talked with customer service and was told we had been drying clothes with buckles on them. We do not even wear blue jeans. So this bucket does not hold water, dryer will not dry. To all reading this, please do not buy this junk!

I bought a washer and dryer pair 5 years ago and they have been nothing but trouble from the get-go. The dryer never dried a load of clothes completely. Just got a new Whirlpool Dryer and it is wonderful! I wasted about $500 on service visits to fix the problem. Don't ever buy Fisher and Paykel appliances!

I also thank everyone for their comments on this company and their products. I have been - correction - had been seriously looking at buying one of their fridges as it was one of the few that met our width size requirements since the industry has apparently retooled but I had great concern about customer service with this company being an ocean away. So thanks to this web site &and your comments. I will continue to shop. By the way, I owned a Sears Kenmore washer and dryer with the at the time (in 1980) new electronic touch board - and was it a wonderful machine. I had it for nearly 25 years before the board/machine went out. Guess these manufacturers can't afford to produce a good product as they would go out of business.

I had my kitchen redone 5 1/2 years ago. The builder recommended Fisher & Paykel appliances. I bought two side-by-side ovens, microwave, cooktop, dishdrawer and an outside grill. Thank God I didn't buy a Fisher & Paykel refrigerator.

First, I'd like to say why do people complain when things go wrong or break down? You never hear of the good things. We live in a throw away society. A lot of products from appliances to DVD players aren't made to last like those 20 years ago. Nobody is perfect and no machine will ever be perfect. In my family, we have always had F&P gear and nothing ever went wrong with them. If you got a dish drawer from F&P and it has needed servicing 6-7 times in 2 years. Contact the company you bought it from and ask for a replacement instead of wasting everybody's time. If your car breaks down 6-7 times in 2 years for the same problem, most people would contact the mechanic and get the problem sorted once and for all without having to pay for the cost.

This is not a complaint. Quite the contrary. I am currently a resident of Australia for 20 years (previously 20 years in New Zealand). I have owned and operated Fisher & Pykell fridge and washing machine without any concerns. My current washing machine, bought 10 years ago, was bought when my marriage broke up. I have no complaint about that. My fridge, recently sold to upgrade, is still going after 12 years. I am not the only person to be totally happy with his F&P purchases.

In traditional designs, sealing is only required at the door. In the FP DD, each tub has a motorized lid/seal that clamps down on the tub when it is in its home position. Additionally, because the tubs/drawer withdraw from the unit, it requires that the power, water supply line, and water discharge line to each tub be of a flexible/foldable design to allow the drawers to be pulled out and pushed back in. This is a much more challenging and complex design to accomplish compared to a single door design. I would fault some of the choices of materials in some key places, particularly the all-plastic link-support wand of the earlier models that will break after a period of time.

Purchased these appliances when we moved to our new home in January 2008. The washer throws water on the floor if I have a very heavy load in it. The dryer kept having a noise. I had repairman here 3 times. He finally brought a Fisher & Paykel rep with him and he could not find my problem either; he replaced my dryer. That was late January 2010. In March, the new dryer started having a noise (sounds like a knock) after it heats up and now I am told there is no warranty on the new dryer. I would never buy another product from this company.

Double dish drawer dishwasher. We purchased the extended warranty (thank goodness) and have another year to go on it. When we first began to have problems with the dishwasher, we contacted the appliance store where we purchased. Since we had the extended warranty, it was processed through a different corporation. It took days for them to get anyone in our area approved to repair the dishwasher. Unfortunately, when the repairman came out the parts were computer modules on both drawers. It took weeks for the repair parts to be shipped from New Zealand. There is only one place in the US that handles all the repair parts for Fisher and Paykel. Must be a real run on repair parts if they can't keep them stocked.

We bought the Fisher and Paykel washer and dryer less than two years ago. The dryer was not processing lint properly (it was storing it up in and around the lint filter box not in it). Also, there was a burning smell one day and the shiny interior of the drum was suddenly discolored. F&P covered the repair person replacing the drum and thermostats (apparently there are two of those). The new drum is a dull finish. I called to find out why it isn't shiny anymore and a very young and snotty customer service "lady" stated that she didn't see what the problem was as long as the clothes dried. I had to press her to the point of feeling exhausted to find out why the change.

The first dishwasher was replaced for a faulty seal. My cost was service call and it took away $198 and $40. The second dishwasher is a nightmare. Insides fall apart and the plastic panel painted to match the stainless requires two cleaning products. I didn't know it was plastic, so now I have pitted grudge above each drawer. Customer service is snotty, defensive and doesn't give one flying rat’s ** about how anyone regards the product. Frankly, I hope I don't have a service person try and sell me one again. I have a washer dryer by them and they are great. Why they don't give more attention to customer service and the quality of the product on the dishwasher is beyond me.

We too were told that Fisher Paykel products were top of the line. So four years ago when we moved to our new home we bought all Fisher Paykel appliances - oven, stove top, double drawer dishwasher, washer and dryer (thank goodness they didn't carry the type of refrigerator we wanted). The stove top constantly clicks, the oven takes 'forever' to heat up to even 300, we've had to have our dishwasher repaired twice, the washer doesn't get our clothes clean and today the dryer went out for the fourth time.

Do not buy F & P. Total rubbish. Final straw, DD dies again this morning with an F1 error. Wasn't even being used. I was awoken at 4am with the thing carrying on alone. It's going to the tip on the weekend.

I bought a Fisher and Paykel washer and dryer in August 2003 because it was recommended by Consumer Reports. By 2008, it needed a major repair costing about 50% of the original purchase price. By 2009, it needed another repair. Now, in 2010, it is leaking. This is a horrible product and the customer service is just as bad. I'll never buy another Fisher and Paykel product.

I've been horrified to read so many complaints that mirror mine regarding Fisher Paykel products. I own the double drawer dishwasher and the stovetop, both bought within the past three years. The double dishwasher is a great concept that absolutely does not deliver. From day one, the dishes have never been clean unless I scrub them before putting them in the drawer. Neither drawer reliably drains, leaving a stinking, unsanitary layer of 1" deep water in the drawer. The top drawer has broken down several times and the reason is always "operator error." Sometimes, the drawers won't unlock. Exactly the same complaints others have mentioned above. The stove top clicks endlessly. It's so annoying I can't use some of the burners. I would never buy or recommend a Fisher Paykel product again and look forward to replacing mine and having functional appliances again.

My husband and I purchased a Fisher and Paykel clothes dryer from Lowes in October 2008. On the anniversary date in October 2009, I made a call to the repairman for the third time. I also purchased the extended warranty. I was told that if a repair has to be made for the third time for the same repair, then we would be able to get another dryer, even another brand. This was basically ignored.

Fisher Paykel is the worst dishwasher made. Because of a bad back, I needed dish drawers on each side of the sink. I was assured by the sales man that Fisher & Paykel was the best on the market. They cost a ton of money. Each year something new was wrong with them. Each year they were under warranty, the company fixed them but the minute they went out of warranty, the cost to fix exceeded the cost to purchase. Customer service representatives are totally rude. The products are nothing but garbage. Do no buy Fisher Paykel. They do not stand behind their product. You cannot get a guarantee after the original warranty period is up. I spent over $1,500 to replace the dish drawers with conventional dishwashers.

After reading all of the other postings from other unfortunate buyers of these products, I realized that my mistake was listening to the Lowe's salesperson. We were told that the DD dishwasher was top of the line. The only thing that has been top of the line is the cost. This is our second repair experience and I feel lucky after reading all of the other postings.

Fisher and Paykel. Nothing but Rubbish! I purchased an expensive Fisher & Paykel frig that made loud crackling noises in the casing and barely kept the food cold. I rang the company and they told me that their products never break down and if they came out and checked it and there was nothing wrong, I would be up for exorbitant costs.

I purchased for $800.00 a Fisher-Paykel top loading washer dryer set in November of 2007. The dryer has been repaired 6 times and now we are on number 7. Have been without a dryer this time for 4 weeks. The parts were ordered twice with missing pieces last week. I have had the motherboard replaced, the heating element twice, the pulley kit and now the drum bearings are out. Whoever heard of drum bearings going out in 2 years?

Bought Top load dryer. Paid over $800 and after only 6 weeks, heating element went out. Again after 3 months and it continued to happen until November of 2009. When it happened the last time, we had bought dryer in 2007 and they had extended warranty, an extra year by that time. Right after Thanksgiving, we got a 2009 model top load. Expecting to have it be problem free. No. This past week same thing happened again. They are pure junk and were even told so by service man. We will be getting money back plus some additional expenses we have now.

January 1, 2010 I bought a Fisher & Paykel Refrigerator and a two drawer dish washer. Refrigerator didn't work out of the box. Took service tech to get it running. Same with dish washer 18 January and I still don't know what is wrong with it. Please, for your own sake, do not but Fisher & Paykel appliances. They are junk. I want a different dish washer although I don't know if that will happen.

I purchased a Fisher & Paykel washer from Lowe's and purchased an extended warranty. This is the second time I've had a problem in three years and the service company is telling me it is going to take 2 weeks to get the part I need! I will never recommend Fisher & Paykel to anyone!

I have a Fisher and Paykel washer and dryer. I can't recall how many years. I just love the set. The washer does beep if I overload. I have learned to put in less items. It cleans our clothes perfectly. Also, doesn't rip or tear items like our previous Maytag set. I have washed heavy items - rugs which was a mistake. That caused some damage to the motor housing. We ordered a new motor for less than $100, my husband installed. That is the only service issue. Never called a repairman. We are starting a kitchen renovation and likely will use Fisher and Paykel appliances. We've had such a good experience with the washer/dryer set. No other brand/appliance we've had has been as trouble free as Fisher and Paykel and we love their innovative designs.

I bought the washer dryer set 5 years ago. A year ago, the control panel fried out. They very nicely replaced it at no cost. 3 months later, it fried again. They determined it was the pump causing the panel to crash. They charged me for the service call and pump. They replaced the 2nd panel for free. How lucky I am! Now, the motor on the dryer is making a horrific noise!

I purchased a washer and a dryer both being Fisher/Paykel products and they were heavily recommended by our local Lowe's store. Needless to say, I will not ever purchase another Fisher/Paykel. They are less than six months old and I hate them. The dryer sounds like a bomb dropping and the washer constantly beeps, does not clean the clothes, mangles/tangles all the items, water spills over the drum and they will not hold enough clothes to count as efficient. They are definitely not energy savers. You have to wash everything twice. Too many noises, beeps, alarms and buttons. Company needs to recall all their makes and settle with the consumers. This is just bad business. It's just like I threw $1200 out the window and I'm stuck and can't afford to replace. Be smart. Do not purchase this brand.

I bought a new washer and dryer from The Great Indoors. Horrendous experience with wrong order being delivered, not honoring deliver rebates, etc. But that's another story. The washer did not work out of the box, needed a replacement pump. Now 3 months later, the dryer sounds like it got rocks in it. We'll see, F&P replaced the washer pump under warranty and I'll now go through the inconvenience of waiting around the house for the technician to come back on the dryer.

My Fisher & Paykel E522B refrigerator failed in November 2009 after less than 2 years of service and still under warranty (current warranty period is 1 year). By Nov. 25, the day after the technician's visit, F&P had agreed that it would be exchanged. When I called several days later, I was told that the service company would do the exchange. That sounded odd, so I checked with them and was told they had no refrigerators and never did exchanges. I informed F&P of this and they resumed looking for a company with a fridge in stock. The store where I had bought the fridge had one, so I let F&P know. But a week later, F&P again suggested that the service company would do the exchange!

I have read many horrible reviews of the F&P washers. I fortunately have not had the same experience and wanted to post it. I have had the GWL10 model for about 7 years. Something broke on it early on and was fixed by an authorized repairman, who did not know much about F&P at the time under warranty. I additionally have had a few interactions with the customer service in which they walked me through the steps to clean the machine. Until recently it has not had any problems in operation although I never really felt like it got our clothes truly clean. I moved to an area with very hard water a year ago. Recently it began dripping water into the wash tub. I feel that I have read enough reviews online that I will probably be able to fix it myself provided that I can find the parts. Although my story is not as bad as so many of you, the one area I agree is that I will not buy another F&P product.

4.5 years ago we bought a Fisher and Paykel washer. We have had 3 service calls on it and the mother board has gone out at least twice. My daughter also has that washer and the board has gone out once. Seems like we have an engineering problem. I am waiting patiently for Fisher and Paykel to replace the board which is under warranty. They have dropped the people who have serviced my washer, so we now have to find out their authorized service provider. I don't want to pay another $86 service charge to have the board replaced (throwing good money after bad). Don’t buy a Fisher & Paykel washer or any other product from what I see in this web page. I paid $649 for the washer and $86 so far in service in 4.5 years.

We purchased a DCS 48" Stainless Steel Range and have had repeated problems, many exactly the same as reported here and on other sites. I wish I had read these before purchasing as the dealers clearly are incentivized not to reveal about the products very spotty performance record. The range is unreliable, with several reoccurring repair issues. The most notable being, the broiler, the burners and the oven temperature control. There is always something malfunctioning or breaking all together. I have never experienced such a low quality product and want to warn others. It is not an inexpensive product and due to its poor quality, be prepared to pay regular, high repair costs as Fisher Paykel who does not back up evident quality and design flaws. Service people will confirm that DCS ranges require service often and are difficult to fix (more time and money) and expensive to fix due to poor design and unreliable construction.

We purchased a 2-drawer Fisher Paykel dishwasher, and it would not drain the bottom drawer. After 6 months and several service calls, we exchanged it for a brand that works. We also purchased a Fisher Paykel washer and dryer. The top-loading dryer is 3 years old, and I am currently replacing the third lid. The flimsy lid breaks at the hinge on the corners about once a year. I spent $300 for lids so far. Warranty doesn't cover the low-quality lid.

We purchased a Fisher & Paykel GWl11 washing machine for $599 and spent $598 in 6 years for service. The machine failed again, blowing the circuit board again. We asked F&P if they would cover the $75 service call, they declined. I would never suggest/recommend the purchase of any F&P product. We spent the purchase price in repairs in the first 6 years and it needs repair again ($400 again). Nice machine for 3 years, but after that, good luck. Very disappointed in the customer service from F&P. Heed my warning, never buy Fisher & Paykel.

In Aug 2009, I needed a service call on my 9-year old FP washer and one of two 6-year old dish drawers. The washer was repaired and is working with no further problems. The repairman could not get the dish drawer to malfunction, so he could not fix it. He said to call him if it malfunctioned again. It did. He returned on Sept. 22, 2009, found the problem and said he would order the part (an "electric eye" in the door that allows it to turn on). Three weeks later, Oct. 22, I called to check on the status and got a recording. "We are on vacation and will return in 3 weeks". I called 3 weeks later, got a recording, "we will be in on Monday. Please leave a message". I called every Monday and heard the same message until Dec. 5, when I called and surprise, surprise, the number is temporarily disconnected!

I purchased a two drawer dishwasher that came with a two-year warranty. The first year, there were no problems with appliance but the past year, the service company they used has been to my home six times to do actual service with parts. Fischer Paykel have been giving me the runaround and continue to only service this dishwasher instead of replacing it. I asked how many times they have to come out before replacing. They said sometimes only 1. Then why am I still waiting on a repair? The service company actually came out with the wrong part after they have been here several tines knowing what model I have. I am totally frustrated and think they should replace my machine. Now my machine is out of warranty which they said they would extend but the last service call was two days before it expired.

Fisher & Paykel DEGX1 dryer purchased almost 2 years ago. There is a recent post which sounded much like our experience. It is impossible to get anywhere and impossible to get anyone to expect the people who can't help and never return your call, even when they say they will. We have been without a dryer for over a month. They, Ed the customer service guy in the U.S., finally approved a replacement dryer over three weeks ago. Where is the new dryer? They can't tell me a delivery date, a person in the U.S. to talk to, nothing.

We purchased a $600 Fisher Paykel EcoSmart GWL11 in Dec 03. It ran great for about 4 years. Then in Apr ’08, we had a pump seal leak into the motor causing a short of the circuit board. It cost $377 to repair. Then Jul ’09, we had to have water valve replaced for $218. So, the now $1,200 investment has failed again. It looks like the circuit board again will need replacing for another $400.

I bought a Fisher Paykel GWL15US small washing machine 4-5 years ago as I was attracted to the direct drive motor system. Today, December 4, 2009, the unit has been making grinding/clicking noises in wash cycle and we have concerns. After reading other comments, we will probably trash this unit and spend the money on a cheap standard American made rebuilt unit, as they have always lasted 10-15 years easy. As an appliance & plumbing service tech, I used to recommend these units because of the direct drive system, but I was unaware of the customer service issues and lack of assistance from F.P.

Fisher & Paykel could care less, the "authorized repair center" is getting a bad rap because they have to buy overpriced parts and spend a lot of time rebuilding a machine that shouldn't have fallen apart after such a short time. Customer service representatives are abysmal. I am a custom home builder and used to recommend Fisher & Paykel appliances to all of my customers because they seemed to be cutting edge and well made. I was terribly mistaken and will never recommend them again. Exorbitant repair bills, burned lint as a result of design flaws ruined about $500.00 worth of clothes by leaving black soot lines on the clothes.

After my own experience and reading some of these others, I see that Fisher & Paykel really do give the consumer the run around. I’m not imagining it! My $800 dryer broke after only 4 years and I used the repair shop that the F&P company recommended when I called as I live in a very rural area. The repairman told me that this model dryer (DEG-X1) has a faulty heating element and he would order an upgrade kit for it that the company had let him know was available. Sure enough, the heater element was shot when he took it out, (I took pictures of it with all its broken springs), and the bearing was worn out which is why it was so noisy. The large ring lint filter was also broken, which is why it collected so little lint, most of it flying out the vent.

Thank you all for your candid comments about FP washers and dryers. I have now canceled the ones I would have bought as Christmas presents, as well as saved creating myself an enemy of a family member. Thankfully, I was saved supporting a non-existent repair system.

I purchased a new washer and dryer combo. The washer does not get clothes clean. After many calls and service appointments, nothing made a change besides the expense I obtained. Their product support group doesn't seem to swift on their products and just give me the runaround. For the price of these, they should at least clean clothes! $2000 worth of crap!

I have had the F1 complaint numerous times. I have the double drawer dishwasher. It was replaced about two years ago because the other one had been recalled as the metal outside had been bad. Well, after a month and $250 to install, we got the new machine. I think I have done about ten loads in the thing in two years. F1 is so bad I have to cut power to it to get it to shut up. Luckily, we have an American dishwasher that just keeps on chugging along. I just left the repair person and it is another $350 to fix when the parts come in. From looking at this website, after this no more money will go into this machine. I will rip it out and landfill the thing. I have also found their customer service to be rude, short and unsympathetic about this. I, too, am up for a class action suit. Perhaps we should start with Lowe’s who tout us this is the best machine around. Why are they selling this junk anymore?

I moved into a house that had a new Fisher & Paykel dishwasher. I have had to have it repaired five times in the last two years. The pump has broken four times and the computer board on the lower unit now has to be replaced. This dishwasher is a piece of junk and is poorly engineered. My advice: don't buy a Fisher & Paykel dishwasher. It cost $300 each time it needs to be repaired.

Hi, my name is Karen. I had filed a complaint with you on Nov. 3rd, 2009 on Fisher & Paykel about my dishwasher. I am just giving you an update on my dishwasher and there isn’t one. Fisher & Paykel had told on Nov. 3rd, 2009, after I went through the complaint I had with my dishwasher, that they would have their corporate office contact me within 48 hours. It is Nov. 12th, 2009 and I have heard nothing from them. So, this just proves what a poor company this is and the products that they sell. I will be taking further action on this matter.

I bought a Fisher & Paykel dishwasher about 2 years ago from a local appliance store and it is the biggest piece of ** I have ever bought! I am 51 years old and have owned 6 homes and have had all different brands of dishwashers, but I have never had to have one serviced until I bought a Fisher & Paykel. I have had this dishwasher serviced 6-7 times in the last 2 years for pretty much the same problem (the famous F1 code). I finally called the company, who, by the way, must be all from Australia and very rude on the phone. As soon as I told the girl that I think that I got a lemon, she said she could not talk to me anymore because I said lemon, and that someone from their head office would call me.

I bought a washer/dryer pair from Lowe's in July 2005. Top of the line, great, nothing better. Nothing but garbage! It's the worst appliance purchase of my life. The washer has been worked on twice. Now the pump assembly is making terrible noises. The dryer failed 2 years into its use. The extended warranty people couldn't get the replacement / upgraded heaters and controllers.

My Fisher Paykel two-drawer hardly ever does a clean load of dishes and occasionally will produce a clean load, maybe 20 percent of the time. It's terribly frustrating. And I find the customer complaint department sometimes rude, intimidating, and aggressive compared to the US people. I feel that I should get a new machine at the same cost, if not more. Some claim this is a good product, those that sell them.

I beg you to call California and ask to speak their consumer care person in charge of the United States. Just like you would if you were buying a new car. See if their honest about the reviews you read on the internet. Ask them why sales are down 5% this year and the new plant for dishdrawers for North America was cancelled by headquarters in New Zealand. If you get good answers, someone is polite, honest and you want to spend $1399 on a dishwasher that looks good but needs service two or three times a year, go ahead. I may be wrong, but I doubt it. Pure evil. I hope an attorney please email me. I got a list a mile long.

Their motto: “Always blame the consumer, for you don't know how to operate our fancy machines.” Everything that any of our "authorized dealers" tell you is wrong, for they are not connected to us in anyway. It’s a third-party. They did it wrong, but you get the washer. 5 calls a year, that’s not bad enough for a $1300 machine. “All the other brands are just as bad.” This company is gone. Do not get suckered in by their looks until you read their largest market reviews. Also, they make all the dish-drawer models with other brands (KitchenAid) but are trying to hide behind other names. Don't get taken there either.

I purchase a Fisher Paykel DD dishwasher on June 1, 2005. Luckily, I got an extended warranty which is such ways I am told was a bad idea. From day one, we had issues with it. Installing was a pain and we had to get a technician out to assist. Within five months, the drawers were constantly flooding within themselves. I was taught how to use a vacuum to suck the water out and then let the drawers dry completely before techs would come out. Since then, I have had a minimum of 36 calls with the drawers being down more than up. This year alone, I average seeing the technicians four hours a month with then ordering parts which have rebuilt the units several times.

I purchased a Fisher & Paykel washer model IWL16 and dryer model DGGX2 on 11/03/2007 from Lowe's. I also purchased the extended warranty. I was told they were the top of the line. It was not long before I had to place my first service call. To date, the washer has had 7 service calls and the dryer. Every time there is a service call, I am with out the washer for 2 to 4 weeks minimum. This is a huge inconvenience and the cost of having to go to a laundry mat. On one service call, the service guy told me if it were not for Fisher & Paykel, he would be with out a job.

We were sold a defective stove/oven by DCS. In the first four years we owned it, we had over six service calls for major things. One of which still plagues us today, that of the oven. From day number one, the oven heated slowly, but we thought that was just the way it was. Over the next four years, it got worse and worse until two years ago. I started calling trying to get customer support and technical support as to what might be the problem, now that it was just out of warranty.

I purchased a Fisher and Paykel Gas Dryer in March of 2008 at a Sears Outlet store. After about a month, I noticed that the drum would often lock and would have to be opened manually. They give instructions on how to do this, but it seemed to be happening a lot. Then in January 2009 the drum wouldn't open at all. There were 2 companies that would service this machine and one came out. He had to order the part and 3 weeks later I had it fixed.

I purchased a washer/dryer with extended warranty from Fisher & Paykel from Lowe's. I started my complaint about my broken dryer on July 27, 2009. The last technician left it completely dismembered until parts arrive. I have had technicians repeatedly with no results. Parts have been sent, but they're either the wrong parts or some poor English speaking woman would say, "It's on back order." It has been 2 months. They took my money, but failed to come through on their promise to replace it. They have failed to replace my dryer as I continue to spend money at a laundry mat. I have a family of five! I'm at the dryer every two days. That's why I paid $1,200 so I wouldn't have to. If you are reading this, please do not purchase this product, and for heaven's sake please don't purchase the extra insurance. You will become totally frustrated with the way it's handled!

I purchased a Fisher Paykel washer and dryer from Lowe's on June 23, 2005. In March 2009, the dryer was not drying clothes. We were provided with an authorized repair company, A & E, who advised the heating elements were not working and needed to be replaced. Charge for the repair was $320. This amount could have bought a new dryer. It is now September 2009, and the dryer is not heating. So clothes are not drying again. I agreed that buying a high-end product is not worth it. This company should be sued for defective products.

Talk about appliances from hell and customer service to match! Starting with the washer, I have had a drain pump, controller, diverter valve, a second drain pump and wire harness, a cold valve, a hot valve, motor controller, and display board replaced. All repairs were done over only a year's time. The washer works well now; however, the dryer continues to leave black streaks on clothing. I have had the front bearing repair kit replaced 4 times. F and P picked up the tab for parts and labor the last 2 times.

My stove "clicks" whenever we use it. A service person came out four different times, replaced two parts, and still it clicks. Now service company told me to call Fisher Paykel, stove maker. I did. They sent me parts two different times. It still clicks. The service company tells me they only cover functional failures. In other words, if the stove functions, then too bad for me. I insist that a part has failed, not its normal function to click. I can get nowhere with my service company. Why did I buy insurance?

We were in need of replacing our old washer, which lasted us for over 10 years, so my husband researched the best washing machine for the money. He purchased a Fisher Paykel washing machine, the Ecosmart machine. We paid over $700.00 for it from Lowes, which the sales rep there stated that this was the best washer on the market.

I bought their 2-drawer dishwasher. I was sold by the concept of alternating dishwasher drawers on alternating days. It is a very poorly engineered product. The drain pipes are too small. The removable filters get blocked easily and I have to clean the filth out. Scum appears in the bottom of trays. Wire trays don't fit and are badly designed to accommodate glasses etc.

Wow, it's amazing that these guys stay in business. A great idea to have two drawers but a poorly engineered product with many headaches. It doesn't pump out (unsanitary), doesn't fit large dishes, flashes on and off like some exorcist is in the house. The drawers lock shut and won't open so you can't get your dishes out. In three years, we have had the repair guy out 5 times and at $70 a pop plus all the parts we have had it- $1000 down the tube. I am going to leave it on the street corner. Please take me. I am free. I would guess at least $500 out of pocket so far. Since it is broken now, I am going to cut my losses and use the money I would have spent on repair to apply to new dishwasher.

I've owned this model about a year and a half. It has broken twice. My biggest complaint is that when a repair part is needed, it has to come from some other country, requiring 7-10 days for shipping. I have been without a washer for 4 weeks now. The first part ordered arrived in about 12 days and was "d.o.a." I had to re-order the same part. Two weeks and counting for the second part ordered. Not fun for a family of four.

In December 2008, I purchased a very high-end expensive double drawer dishwasher (model DD605). Since installation, the dishwasher has not worked properly. In fact, I don't even know what it's like to have a double drawer dishwasher, as both drawers have worked maybe twice within the past 6 months. You name it; it's been a problem from water not draining, appliance not shutting off, running for 5 hours at a time, etc. It has been very hard to get an authorized service dealer out, as he seldom can be here after 4:00 and I work full time.

I purchased this washer from Sav-Mart about 2 years ago. I have had to call the repairman three times to fix it. The problem is about anything can get stuck in the drain tube. The first two times was a button or coin. This last time it was a washer sheet. The cost of repairs was over $100.00. This last time it was $150.00. At this rate I could buy a new washer. The repairman said this washer has no filter screen and that is the problem. I feel that the machine needs a filter because the repairs are stupid. I feel that you should pay this bill and not me.

I have a brand new refrigerator purchased on November 8. I have had repairmen out 12+ times for a strange noise and a control panel failure. The compressor was replaced, still made noise, so a repair man came out again after finding out the repair was not done correctly. He fixed it but then a part broke off in his hands and he had to do a "McGyver" type of repair. He informed me that he was concerned that the repair may not hold or may have damaged an internal part of the fridge.

We bought a Fisher Paykel washer six months or so ago to replace a washer that finally gave up the ghost. We got a matching dryer. The washcloths and towels don't get clean smelling. I've changed detergent and experimented with detergent amounts but the washcloths especially thick ones still smell bad after being washed and dried.

I purchased a Fisher Paykel Dishwasher in March of 2003 for my new home. It was very expensive. Before the end of the year, it F1'd and has done so ever since, periodically. I had a control card replaced once, which was very expensive. I got no help from the factory and I would say they are quite rude. I am an electronics engineer and could repair this piece of crap if I had access to repair diagrams. They won't supply them, citing fear of liability. Well, I could hurt myself by them denying me access to information that would help me to effect repairs. This has cost me hundreds of dollars in one repair cost which only worked temporarily.

In 2001, I purchased a dual dish drawer DD 602. From the beginning, this piece of junk had problems. It does a poor job of cleaning and will chip dishes if not loaded just right. The repair charges have been upward of $600 and that does not include the cost to repair both drawers which are currently not working. One has a failed rotor and the other a failed electronics board that filled my house with smoke. I have the lost the previous service invoices and the repair company has since gone out of business. F&P service center indicates I could be lying about previously incurred cost and will not stand behind their product for the issues it has now.

I just wanted to say "ditto" and add to the litany of F&P double drawer dishwasher complaints. Read the litany, and pick the worst out of every one to compose my story. I have a 'perfectly good' stainless double drawer unit sitting in my garage, for anyone who wants to waste money endlessly on repairs. It takes me back to the days of my 1956 fix or repair daily, my personal learning lab, where I eventually fixed everything on the car, to keep it on the road. We have a hole in our kitchen awaiting delivery of a US-made appliance, costing 1/3, for which I can get parts. We also have our toes & fingers crossed on this one. Yes, we did check the consumer boards on this round. That is $2000 down the drain, between purchase & installation. $325 in service calls, to learn parts must be ordered and $1,000 to get this repairman's gold mine back on the air. I don't think so.

Broken lemon dishwasher under one year, both drawer units are broken and I cannot get repairs done. I have been trying to get units serviced since late February. The authorized repair people said F&P doesn't send them the parts for service. There are dozens of complaints about this model online. Now as I call the service department at F&P, they hung up on me. I went to superior appliance repair 212-221-9119 as per F&P website. They are listed as an authorized repair company. They have kept me hanging, saying the units and parts needed for repair are on backorder. I have been trying to get this repaired since March. The superior said they were waiting for parts to come in and reordered parts second time in April. It is now June.

I, too, purchased a Fisher Paykel washing machine two years ago. Within three months, under warranty and after several visits, a new "brain" was installed. Now the pump appears to have failed and I get a nice shower out of the lid whenever the last spin cycle comes on. I was thinking of replacing the pump until I read all the comments and I am not wasting money on something I will be having to repair again and again. I'll take it out back and teach it a lesson. It's unfortunate the company does not stand behind their products.

I bought a Fisher Paykel washer and dryer almost two years ago. Recently, it was beeping and telling me I'm not getting any water. $60 and a good service call later, I knew the problem. Fisher Paykel washer has certain awesome features. One is it won't pump out water from the bottom of the tub until you're filling it. It shuts off the machine so you don't have a flood. All it needed was the washer hose that the water drains from to be pulled out of the hose a bit. It seems when we cleaned and moved the dryer, someone had shoved the hose back in too far. Simple fix. Thank you very much, F&K!

I purchased a fisher Paykel dryer DEGX1 in 2007. This past April, I put a load of clothes to dry. I waited and waited for the signal to tell me my clothes were dry. To my shock it was not working. I contacted Fisher Paykel customer care and I was told it was the heating element and I can use an authorized dealer to repair the machine. The tech came with new heating elements, put them in nothing and told me the old ones were fine. The dryer has another problem. I was told they will order a new computer part. I have waited and am at the point of giving up. I am going back to my old faithful Maytag dryer I bought 10 years ago and it still works perfectly. So much for a so called high end expensive dryer with great reviews about this product.

I bought Fisher & Paykel washer & dryer in fall of 2007 installed in new log house that I built in January of 2008. Everything worked properly until September 28, 2008. We were leaving the house to go to a family reunion 5 miles away and just before leaving, my wife told me to put clothes in the dryer & turn it on. We left the house at 11:20 am at 12:30, we got a call from friends in the Fire dept. telling us the house was on fire. When we arrived back at the house, it was completely destroyed. We also lost 5 dogs in the fire, one of them being a golden retriever rescue dog that went into the house to rescue the other dogs, we think. We found his remains in the house & he was an outside dog. We also lost 4 vehicles & a Bobcat skid-steer loader.