CONSUMER NEWS RECALLS COMPLAINT FORM SCAM ALERTS
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CONSUMER NEWS RECALLS COMPLAINT FORM SCAM ALERTS |
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Fisher & Paykel |
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Diane of Yakima WA (03/24/08) Nicole of Bigfork MT (10/11/07) M of Watsonville CA (11/12/06) Approximately 4 months later, at 11:00pm the middle glass of the lower oven shattered. We were all sleeping and heard the sound of glass breaking! We thought we had an intruder, come to find out it was the oven glass breaking, with tiny bits of glass falling onto the floor from the vent at the bottom of the oven. I called Build In Distributors, the retailer we purchased our appliances from, who told me the warranty had expired, and I could call one of their authorized repair companies. I also called Fisher and Paykel, who told me basically the same thing. I tried calling several repair stores, however, it was a Saturday and none of them were in and have not returned any of my calls. A couple of months have gone by now and I still have only one oven in operation. However, after having thought about this more, I don't feel we should be at fault for this glass breaking. It was obviously a manufacture error! I don't feel as though any of these companies have been of any help to me at all. Annette of Pleasanton CA (10/24/05) Called Fisher/Paykel - used their certified repair people - They replaced, some rubber flap,and it worked fine, for 3 months - again, called and someone came out and did the same thing. Worked for 3 months - again called and this time, they sent those small flaps to my house - a box of them, so when ever they came over they would have them. Tammy of Abilene TX (09/28/05) It took some research to find somebody to work on it. The company originally given to me from Fisher & paykel would take over a week to come out to look at it. Fisher & Paykel did not have the repair place on their list even though they were authorized warranty on their brand. The second repair company came out quickly to fix the machine. It water pump and the switchboard had gone out. I contacted Fisher & Paykel to demand a new machine. I seemed to be getting the run around. _I have never had a washing machine go out in a year. Lynden of Simi Valley CA (08/26/04) In 2001, we were looking at some new model homes in the area and came across the Fisher & Paykel double drawer dishwasher. The unit looked well made and seemed to be a very efficient way of handling the dishwashing needs of our household. We explored the cost and found them to be about twice the price of a well made Kitchen Aid washer, but with the added convenience of two drawers and supposedly, high-end reliability and performance, we went ahead and paid approximately $1,300 for the unit. I must admit that I declined the added service warranty, which I always do, because anyone who knows, knows that it is generally a waste of money unless you have a very unreliable item. Most of the electronic items, such as this dishwasher, which has a computer control system, will exhibit any problems in the first 60 to 90 days...what they call infant failure problems. After that, unless you are extremely unlucky or you've bought a piece of junk, you shouldn't have problems over a normal life of the product. My mistake. The Fisher and Paykel dishwasher exhibited problems after about 6 months of usage. Over the next three years, long after the warranty had expired, the unit leaked, we had the repairman out a number of times. For the past year, we have only been using the top drawer because the bottom drawer leaked and caused moisture to build-up in the cabinetry where the washer was located. This past week, August 20, 2004, the unit has completely stopped functioning. We had a repairman come out and assess the situation. He determined that both drawers had excessive leaks and that the leaking from the top drawer had soaked the electronics of the washer and that the computer system for the washer was blown. The cost of repair would be about half of what the new unit cost. We have contacted the store that we bought the unit from, Warehouse Discount Center in Agoura Hills, California, on numerous occasions, and they basically told us that they didn't give a damn, and that, had we bought the extended warranty, that we would have been covered. We have spent nearly $10,000 with this dealer over the past four years, but I can assure you, that will come to an end. I can't say that the dealership is the major culprit because they did not build this unreliable piece of junk, the people at Fisher and Paykel did. But since they are located in Australia, they might as well be on the other side of the moon. We have tried to contact them, sent letters, with no response. They have been completely uncooperative. It is also important for everyone reading this to know that we are now in the process of trying to have the mold removed from the kitchen cabinets. The cabinet where the dishwasher resides is a disaster, along with the adjoining cabinets which also have mold. I'm unsure how much will be involved in resolving this problem. We could be in for replacing that entire section of the kitchen cabinetry. That also entails the removal of the granite countertops and possibly even the sink. I wish it were just the cost of the damn dishwasher, but this thing has really gotten out of hand. The repairman that have come out on a half-dozen occasions to re-repair this unit have made comments about how many other Fisher & Paykel units have also experienced leaks just like ours. They said that about 4 months after we purchased our unit, Fisher and Paykel came out with a new and improved model which was suppose to address the leaking issue. I don't know how well these newer models have functioned, but I can't imagine how they could be any worse than the unit we purchased. What upsets me most about that is, if they knew that there were problems of leaking, why didn't they retrofit the existing units for the customers who previously bought their product in good faith, and who, like ourselves, are going to eat the entire cost, not to mention the repair to the kitchen cabinets? Tina of Westfield NJ (06/27/04) One week later I received a call from the repair shop that Fisher & Paykel declined the warranty extention and I would be charged for labor and service of $107.00!!! The part, however would be covered. Why should I have to pay for labor and service to repair a part that was defective at installation while my warranty was still valid? They told me to take it up with Fisher & Paykel. I did. Fisher & Paykel said that the labor charges would be covered but that the repair company should contact them directly. The repair company insists that Fisher & Paykel has declined to extend the warranty. I am stuck between these two entities with an outstanding charge for labor and service. I find it disapointing that after purchasing a high end product, that I am stuck fighting a battle would should be done by the company and the repair people and not me. Della of Andover MA (04/26/04) Donna of Fremont OH (08/06/03) Report Your Experience
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