Complain about a product or service

Fisher & Paykel

Karen of Mchenry, IL November 3, 2009

I bought a Fisher & Paykel dishwasher about 2 years ago from a local appliance store and it is the biggest piece of CRAP!!! I have ever bought. I am 51 years old and have owned 6 homes and have had all diffrent brands of dishwashers, but have never had to have one serviced untill I bought a Fisher & Paykel. I have had this dishwasher serviced 6-7 times in the last 2 years for pretty much the same problem ( the famous F1 code ) . I finaly called the company, who by the way must be all from Australia and very rude on the phone. As soon as I told the girl that I think that I got a lemon she said she could not talk to me anymore because I said LEMON , that someone from their head office would call me. You would think that after all the trouble I have had with the machine that they would want to replaced it knowing that there have been so many problms . (Aparently several other people that I have read about are having the same problem with the famous F1 code ). They have TERRIBLE customer service, and do not want to admit when there is a problem. I am still waiting for a response from them. They have 48 hrs. I would not recomend anyone to buy one of these dishwashers, they are nothing but trouble.

Eric of Hampton, VA October 28, 2009

I bought a washer / dryer pair from Lowes in July 2005. "Top of the Line", "Great", "Nothing Better". Nothing but garbage! The worst appliance purchase of my life. The washer has been worked on twice, now the pump assembly is making terrible noises. The dryer failed 2 years into its use. The extended warranty people couldn't get the replacement / upgraded heaters & controllers.

We did without a dryer for more than 2 weeks before I found the parts on line, bought them and repaired the unit myself (4 weeks of going to the laundrymat to dry). So much for Lowes extended warranty, they were / are of no help either. Since then the dryer has failed 4 more times. Reset this, move the drum here, etc. Last night was its final failure. I threw it outside and crushed it with my backhoe (YES, my wife is very mad at me today). Too Good an end for a worthless piece of equipment.

In conclusion, I called my friend to whom I gave our old GE dryer to over 4 years ago. They have 3 children, it dries at least 2 loads of clothes a day without fail. I bought it in 1992. I am going out right now to throw this Fisher Paykel junk into the dump and buy us a newer version GE, solid, dependable machine I am confident will last me more than 4 1/2 years at 1/2 the cost.

sally of natick, MA October 19, 2009

paykel, two drawer Fisher hardly ever does a clean load of dishers, occasionally will produce a clean load, maybe 20 percent of the time...terribly frustrating, find the customer complaint department sometimes rude, intimidating, aggressive compared to US people. I feel that i should get a new machine at cost, if not more. some claim this is a good product, those that sell them. Fi problems, I do not uses bottom drawer, Fi,; clean dishes before loading the machine.

Machines 20 years old, do better and the Mielle, well, what can I say, superb. Kitchen aide good enough. HaveFun ladies and gents. my service person said to junk it! Model DD602. 2 drawer. new house, over a million dollars, one person uses dish washer, do not want to spend the few hundred dollars over 1000.00 to replace appropiately, for resale of house,

Bill of Kirkwood, MO October 13, 2009

I beg you to call California and ask to speak their consumer care person in charge of the United States. Just like you would if you were buying a new car. See if their honest about the reviews you read on the internet. Ask them why sales are down 5% this year and the new plant for dishdrawers for North America was cancelled by headquarters in New Zeland

if you get good answers, someone is polite, honest and you want to spend 1399 on a dishwasher that looks good but needs service two or three times a year, go ahead. I may be wrong, but I doubt it. PURE EVIL. I hope an attorney please emails me, I got a list a mile long.

Michael of Waukesha, WI October 13, 2009

Their motto: Always blame the consumer, for you don't know how to operate our fancy machines. Everything that any of our "authorized dealers" tell you is wrong, for they are not connected to us in anyway, its a third party, they did it wrong, but you get the washer. 5 calls a year, thats not bad enough for a 1300 machine, "all the other brands are just as bad". This company is gone, do not get suckered in by their looks until you read their largest market reviews. Also, they make all the dishdrawer models, with other brands (kitchin aid) but are trying to hide behind other names, don't get taken there either.

They could have fixed them, admit there was some defects, but they take the road rarely taking by smart American companies now, and that is get and keep your loyalty for years, not months. In the end, they will be gone, they wrote their own OBIT in the last years, too bad they will be laying all these people off, but the deserve it treating buyers of diswashers 2 to 3 times than average like dirt.

A hunting buddy of mine is going to take his apart a double unit on You Tube, 5 minutes of pure heaven so stay tuned. He says their tubing: McDonalds makes stronger plastic Tubes (straws). Ask for the name of the Customer Relations Manager, they won't even give it. You know its bad then. Do all this before you buy, if your still leaning that way. I am in no way a competitor, just another burned customer.

Days of lost work, 5 between wife an I evey year. damaged parts of home, tile floor, crude, demeaning behavior by employee's that their product is actually "high end", maybe not for you. I bought on looks, don't do it, you will flush the cost of this and damage parts of your house. They will blame you over and over, then they blame their authorized repair links from their site. They will never admit this product has the worst ratings for any single appliance in the World. You will never see 3-4 years service.

Pam of Easley, SC October 12, 2009

I purchase a Fisher Paykel DD dishwasher on June 1, 2005. Luckily I got an extended warrnaty which is such ways I am told was a bad idea. From day one, we had issues with it. Installing was a pain and we had to get a technican out to assist. Within 5 months, the drawers were constantly flooding within themselves. I was taught how to use a vacuum to suck the water out and then let the drawers dry completely before techs would come out.

Since then I have had a minimum of 36 calls with the drawers being down more than up. This years alone, I average seeing the technicans 4 hours a month with then ordering parts which have rebuilt the units several times.

I called Fisher Paykel at their corporate offices and they would not talk to me the consumer, but they would talk to the techs. I was told by corporate if the drawers broke down again, the unit would be replaced, but they are refusing to do that. The newest from them is that I should have not purchased the extended warranty because that means they would continue repairs until June 1, 2010 and then they would consider a replacement ( Like that will happen) within the month of Sept, the control boards were replaced, seals replaced as well as several other parts and within minutes of being installed, the F1 code started up AGAIn. New parts were again ordered and were installed last Friday, Oct 9th. When the control panel did not work in one drawer but the other, I was given an option of which drawer I preferred to work while new parts came in AGAIN. I said at this point, the top would be my choice as I am getting ready to have surgery on my feet and will be in a cast for 8 weeks. They actually got both drawers to work. That was at 5 pm.

I left the house and returned at 10 pm. Within minutes of me walking past the thing, the F1 code was going again. Problem with turning off the dishwasher switch means have the power in my kitchen if off. There has to be a better product out there whose corporate offices support them. Water floods which become a very smelly issue and also leaks causing my tiles to buckle up on the floor.

Kevin of Garden Prairie, IL September 30, 2009

I purchased a Fisher & Paykel washer model IWL16 and dryer model DGGX2 on 11/03/2007 from Lowe's. I also purchased the extended warranty. I was told they were the top of the line. It was not long before I had to place my first service call. To date the washer has had 7 service calls and the dryer. Every time there is a service call I am with out the washer for 2 to 4 weeks minimum. This is a huge inconvenience and cost having to go to a laundry mat. On one service call the service guy told me if it were not for Fisher & Paykel he would be with out a job.

The pump was a problem, I took it apart and fount it was not assembled correctly and was missing shims on the rotor shaft. I fixed the pump and it has not been a problem. But every other board and sensor on the machine has failed. The rotor position sensor on the main motor has failed so many times I now keep one on hand. I am amazed this company stays in business; I will never purchase any thing made by Fisher & Paykel.

Joan of Southbury, CT September 23, 2009

We were sold a defective Stove/Oven by DCS. In the first 4 years we owned it, we had over 6 service calls for major things. One of which still plagues us today, that of the oven. From day number one the oven heated slowly, but we thought that was just the way it was. Over the next 4 years if got worse and worse until 2 years ago, I started calling trying to get customer support and technical support as to what might be the problem, now that it was just out of warrantee.

They have continuously refused to help us out. It is now 2 years since we have been able to really use the oven because it takes like an hour to heat up and once it does, if you open the door to put your food in at the prescribed temperature, the ignitor glows red, but will not reheat the oven. And now, when it does try to reheat, it smells like gasoline. Because the economy has not been so kind to us, we have to do most of our own repairs and Fisher & Paykel who bought out DCS, refuses to help us. This is a 4000 oven/stove that is useless. I want my money back so we can replace the thing with one that works.

Barbara of Cranberry Township, PA September 19, 2009

I purchased a Fisher and Paykel Gas dryer March of 08 at a Sears Outlet store. After about a month I noticed that the drum would often lock and would have to be opened manually. They give instructions on how to do this, but it seemed to be happening a lot. Then in January 2009 the drum wouldn't open at all. There were 2 companies that would service this machine and one came out. He had to order the part and 3 weeks later I had it fixed.

Then in July 2009 the heating elements went out and they had ordered me new elements. It was heating, it just took over an hour to dry a light load. The first company went out of business, so I tried the second company. Then even before the parts came in August 3 2009 the lid wouldn't open again. They came back out and couldn't get the drum open either. He had to order more parts. Weeks later, I was told they were on back order (they come from Australia) and they would let me know.

I finally called Fisher and Paykel's number given in the back of the book. Only to find out that it's a company in California who handles their service in the states. They assured me that the parts would be there soon. She told me to have the serviceman call them directly so they can have a Fisher and Paykel tech walk them through the repair. 6 weeks later I finally get the drum.

The service guy comes and takes apart my dryer again, this time he was able to get my clothes that had been in the dryer for 6 weeks- yes they smelt and were moldy. Only this time he sees several more pieces are broken and he had to call the tech people at F & P to find out what to order and where it went since there were parts everywhere.

I then talked to the F & P service people and she assured me they parts would be sent soon. I kindly asked to speak to a supervisor to let them know I did not buy a factory refurbished machine, I certainly didn't want a basement refurbished machine done by someone who isn't even an employee of F & P. She called back to tell me that a supervisor would call me the next day. They did not, the same employee called me to tell me they would overnight the parts and have someone out there soon.

I once again asked for a supervisor, this time not so nicely. She wouldn't allow me to speak to anyone there but her. I then began calling a series of numbers at Sears, and low and behold, Sears outlet where I bought the machine was wonderful and had me come down and get a new machine (obviously I didn't choose this same brand). It should be delivered soon. The customer service with Fisher and Paykel were awful!

Kenneth of jackson, MS September 11, 2009

I purchased a washer/ dryer with extended warrnaty from fisher and paykel from LOWES.I started my complaint about my broken dryer on July 27, 2009. The last technician left it completey dismembered until parts arrive. I have had technicians repeatedly with no results. Parts have been sent, but there either the wrong parts or some poor English speaking woman would say, "It's On back order." It has been 2 MONTHS. They took my money, but failed to come through on their promise to replace it.They have failed to replace my dryer as I continue to spend money at a laundry mat. I have a family of five!!!! I'm at the dryer every two days. That's why I paid 1,200 so I wouldn't have to. If you are reading this, please do not purchase this product, and for heaven's sake please don't purchase the extra insurance.You will become totally frustrated with the way it's handle!

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