Fisher and Paykel

Many of my knit shirts have developed small holes. This is starting to get quite expensive.

I purchased a Fisher and Paykel fridge model e52213. We had issues with the ice machine not working and then the water dispenser stopped working shortly after buying the fridge. The fridge technician could not isolate the problem. We had ongoing problems with ice temperature and back light display. I sourced the issue with the fridge myself due to the smell of burning wires in the top of the door. I noticed that the wire has no second insulation and that the action of the door could wear or cut by crimping in this area.Three of the wires on our unit have been cut and the other wires are bare. I feel this could be the cause of problems for a lot of other people with this model fridge with ongoing beeping and flashing lights and no temp control. Our fridge is just out of warranty but if the wires had not rubbed or crimped, our fridge would still be operating. I feel this is a design hazard rather than a warranty issue. Our fridge is a right to left opening model. I am not sure if this would make a difference. Looking forward to your response.

After 2 years of pretty good operation, I am getting a fill fault. I can't get anyone to work on it. All the connections and water flow are fine. Sometimes it will finish a cycle. Who works on these things? The guys at Lowe's do not appear trained to service this equipment.

I previously posted a complaint on January 24, 2012 about my washing machine. After my post, Fisher Paykel contacted me promptly and a repairman came out and repaired my washer, free of charge. I wished I had first contacted the company and given them a chance before posting a complaint. I can't speak for others, but my complaint was handled in a very professional and proficient manner and I'm elated to have my washer working again.

The Fisher Paykel refrigerator model E522B is made with junk plastic parts that continue to break, and we are not rough on our appliances, as we are senior citizens, and previously owned a Frigidaire refrigerator, that lasted us over 25 years without one repair. However, in one year this Fisher Paykel refrigerator has had the following parts replaced: the rear caster wheels (broken on delivery), the plastic cover on the freezer door (broken when replacing the stripped freezer door handle), the plastic door closer under the door hinge has broken twice now, and a foam insulation kit was installed to help reduce the popping noises from the compressor.

F&P customer service takes its good old time in responding to online inquiries about their products, and makes you jump through hoops, before they respond. They don't believe you, even after you register the product online with them, and inform them of how many times the unit was serviced as they still ask for proof (now want photos and receipts), when something breaks. Don't they have a computer system that logs the reimbursements they have made to service repair companies on their products? This will be our last purchase of New Zealand made junk as they seem to have no pride with craftsmanship!

We purchased an F&P oven in October 2011. It did not work after installation. Our brand new expensive self-cleaning oven has had constant problems. We have had at least 4 repairs. The oven even failed on Christmas day and ruined our turkey as the oven wouldn't heat up. The techs don't seem to know what was wrong with it but F&P refuses to replace this faulty product. We are now waiting for a new door and F&P review to come out. So we are supposed to lose more work time and use our holiday to wait in for half a day. Customer service is rude and unhelpful. I will never buy F&P again.

I bought a FP washer and dryer. The washer had a valve go bad after a few years leaking water and costing me a lot to fix it. The dryer opened during a cycle and spit my clothes out on the motor a little over 3 years old. I was told the repairman never had one apart and did not go to FP repair school. That means I would have to pay him to "practice" on my dryer. I also thought I was buying a unit that would last for several years. I am waiting to hear from FP and the store I bought it from if there is some type of compensation. I am very disappointed and would talk to anyone concerning my experience, even FP if they would listen.

We purchased a top load washer/dryer set in July 2009. By November 2010, the heating element in the dryer broker and the lint trap was clogged, meaning the dryer was not producing any heat to dry clothes. We had it serviced at that time, replacing the heating element and removing the lint trap to clean it, and now in January 2012, the link trap is clogged again.

Also, almost immediately after purchase, the washing machine started leaking whenever a load was more than half full. Additionally, the washer began to (and still) stop wash cycles regularly because the load is not balanced. Sometimes, a wash cycle will stop up to 10 times before it finally runs through, taking almost a full day to wash one load of sheets/blankets. Also, in January 2012, we noticed that the top part of the plastic basket in the washer has begun to shred and tear. We are now weighing the choice of having a repair man out to fix it or not sink any more money into a machine we're so unhappy with.

We have been extremely disappointed with this set. We purchased this make and model when we built our new home because we wanted a modern, efficient washer/dryer. What we got was almost three years of headaches, service calls, and wasted water and electric.

I purchased a top loading dryer in 11/07. Within 4 months, the dryer needed a new heating element. In Sept.of 08, the module had to be replaced. Then, it was serviced again March of 2011. Now the heating element and module have to be replaced. The dryer has been a total lemon. I want a new dryer and Fisher and Paykel is balking because the dryer is four years old.

I bought a Fisher Paykel washer and dryer set in 02/07. Dryer is a lemon. It constantly tripping the reset thermostat, lint collection system does not work at all and the dryer has too many issues. Model number DEIX2, top load dryer. Constantly breaks down.

It's a shame that all the people who have left complaints here, don't have a friend or family member that's a appliance tech, because the Fisher & Paykel washer & top load dryer are the best laundry set I've ever owned. Fortunately for me that I have a brother who not only is a tech, but also worked for Fisher & Paykel, so he knows their products, inside and out.

When I 1st got them and saw the tops were all plastic, I thought I was forced into the biggest mistake of my life. Because like many other people here, I got rid of my Maytag set that were still working after 30 years with very little service. Although I've had some issues with the top load dryer, mainly the lint build-up behind the grill that he vacuums out once a month. I've only had to replace a lint screen and bearings kit in the 6 years that I've own it. Since I only had to pay for the parts and not for labor or service charge, my cost have been very minimal.

As for the washer, the only problem is that when we do large loads it usually splashes water on to the basement floor. Since it's only a concrete floor, it's not a major issue. The only thing my brother can think why we are not experiencing the same problems with leaking pumps causing computer board to burn out is, we all bought our machines manufactured in New Zealand before they opened their Ohio, USA factory.

Considering all the laundry my family does in a week, the Fisher & Paykel set has held up very well, so far. I know it's largely in part because my brother is an appliance tech and not everyone is as fortunate. But I'm very happy with them. The reverse- tumble dryer has cut down on my ironing, saving a great deal of time and energy.

I wish I had heard about the Fisher Paykel brand about 6 years ago, and I definitely would have bypassed this brand. I have no problems with the dryer so far, but the washer starts beeping into the wash cycle, and it takes forever (and I mean forever) for the tub to fill (I'm talking about all day to finish 2 loads of clothes), because I'm constantly having to go and press the machine to start up again. It won't rinse. It only fills, and then drains. It also leaks from time to time. I figure the whole panel is shot, and I don't know what the deal is with the tub filling so slowly, but I'm completely fed up with it, and after reading other complaints, I feel misled by this company and doubt I'll even bother to waste money to have it checked out.

Both the washer and dryer had light usage (2 to 3 loads per week). I will never buy another washer or dryer with a push button computer panel, nor will it ever be the Fisher Paykel brand. I bought my old Kenmore washer and dryer second-handed, and they were still going after 28 years, when I got rid of them. I wish I had them back (who cares if they weren't energy efficient, they worked, which is more than I can say for the overpriced cheap junk imported from overseas these days)! I would gladly pay more money for products made in America that is of good quality!

Wow. I wish I had read these reviews before buying my FP washer. I thought I had a great item. Same story. At least, I got nearly four years out of it, exceptional compared to other stories! Whining noise, just drains water, no wash cycle, I've thought of calling a repairman but based on these reviews, I am going to trash this mess and get a Maytag. The American consumer is fed up with paying top dollar for poor products. This company will be hanging its head when they go out of business due to poor sales. Do not buy FP! Shame on you corporate greed FP! Your sales up this month? See what they are in five years. You have to get 10 happy customers to offset the decrease in sales due to one dissatisfied customer (Business 101). From the look of these reviews, one would say you're behind the eight ball.

Who has money to throw away like this? Public school teacher who hasn't had a raise or COLA in four years in a non-union state (very low wages), widow, raising three kids alone, cost of living and gas prices increasing exponentially. And the clothes washer dies, in spite of the $800 or so I spent on it four years ago. How much did the CEO of Fisher-Paykel net last year? Corporate greed and environmental devastation, how long will it take my lousy washing machine to biodegrade in some landfill? Americans are fed up.

I own the F&P EcoSmart washer. This machine has made holes in no less than 10 of my shirts! I don't understand how a washing machine could do this. From what I have read, there is not much I can do about it. It will probably cost me more to replace the shirts than what the machine costs. I'm very disappointed with this product.

My dryer runs way too long and does not dry clothing. The dryer lint bucket does not perform properly. The lint bucket has to be removed, then a screw taken out of a cover plate so you can clean the lint off of the screen.

From the day I purchased my Fisher Paykel washer, it leaked. I had service techs out at least 5 or 6 times to repair it. First, they told me I was using too much laundry detergent. So I cut it in half. That was wrong, it still leaks. After 2 years, now, it has started making a high-pitched squealing sound. First, it started only when it started filling, then when it started to spin, and now all the time. It still leaks. Thank goodness, I was smart enough after the first flood to purchase a drain pan to sit it in, or I would be replacing floors constantly.

The agitator has had to be replaced 3 times already. I would not recommend any Fisher Paykel appliances to anyone. The company is no help at all and the appliance store ( Maidencreek TV & Appliance, Reading, Pa) are useless. Their service techs are hopeless, as to what to do to fix the problem. They recommended I purchase an extended warranty since I was having so much trouble with the unit. If you want to throw your money away, just purchase a Fisher Paykel appliance. My new GE washer and dryer arrives on Friday. I told my husband to leave the washer in the yard and every time I use my new unit, I want to beat the Fisher Paykel with a sledge hammer and after that, I want to hook a chain to it and drag it behind my truck.

I, too, was coerced by a salesperson at Lowe's to pay a huge sum for a washer/dryer set. When delivered the dryer did not work after 3 days. I only agreed to them bringing a new dryer. The dryer does not dry well and always taking twice as long as the washer, even though I am vigilant about keeping lint traps and piping clean. Now it is making a high pitched whining sound--bearings? The washer is constantly out of balance even though it is level and on a concrete floor. It spun clothes nearly dry when new, but now I sometimes run the spin cycle a second time to remove more moisture. Thought I would read reviews before calling the repairman. I now think I might go shopping instead of throwing more money at a hopeless situation. I will never buy this brand again and long for my old Maytag set.

We bought Fisher Paykel washer last year and I can't say enough good things about it so when our Maytag drier broke I bought the Fisher Paykal drier that matched the washer even though the salesman recommended another brand. I've given the drier several months and I still hate it. The worst problem is that the auto dry function does not work. The clothes consistently come out over dried.

In fact I'm surprised my bedspread didn't catch on fire in the drier. When I removed it (because I felt it had been in the drier too long) the panel still said it was damp but it was so cooked that it was completely puckered up and crisp in places. I had to replace it. Clothes still have lint all over them and I hate the fact that the timer can only be set for predetermined amounts of time and that I have to wait for the lid to unlock every time I want to open the lid. It's a bad design flaw! I wish I could replace it but it seems I'm stuck with it now. All I can do is to warn others.

My washer is 3 year and 6 months old. The cost was $599 have put $356 into it. Now it won't hold water, floods the room. Called the company in New Zealand. They said they can't judge how I treat the washer. We are retires and there is only the 2 of us. How much can we have? The customer service said it will cost upward of $300 to fix it. When I heard from our local repair man, he said it was the seal and to junk it. It would cost about $80 to repair. A friend who does repairs said it was the seal and maybe the pump but that we should trash it.

My washing machine beeped on Tuesday and I followed the directions in the user's manual to try to correct the problem. In the meantime the control panel was burnt out because the drain pump was broken. I called the repairman and he came on the following Tuesday and did not have a drain pump to install because they had just used the last one. I am guessing that there have been a lot of problems with Fisher and Paykel drain pumps. If I would not have tried to correct the problem, I possibly would not have burnt out the control panel. It is costing me $352 to repair the machine. I had ordered a brand new one, the same as what I had and I could have had it delivered on New Year's Eve. I slept on it and cancelled the order because I thought I would be saving $300.

The repairman said that they have replaced many control panels but Fisher & Paykel have corrected the problem by adding a fuse that will not cause the control panel to burn out. I would have hoped this would have been a product recall and saved a lot of people time and money. I really like my Fisher and Paykel machine but I am disappointed with the product not being recalled if you knew it was faulty. I would hope that I could be reimbursed some of the cost for the repair. The repairman was very knowledgeable and helpful.

First off, Kathy from Milford, OR, the loud noise in the dryer is the ball bearing (1) on the right side of the dryer as you look at it. Get some white grease and carefully remove and clean the ball bearing, then cover in white grease and even more carefully replace so that the drum, etc. is balanced. The lint contraption is non-functional after each 20th load or so. The lint screen has to be removed and washed by hand and the rest of the unit vacuumed out and then reassembled. After doing this for years, it's now down to a bi-monthly exercise of 25-30 minutes, including putting away tools and vacuum.

I'm burdened with too many Fisher Paykel appliances: a double oven, washer, dryer, and double dish drawer dish washer. All in some form of disrepair. The double oven's lower oven stopped working (suspect circuit board), washer has cracked top, control panel buttons breaking, the dryer has had the screen removed to clean so many times the screws are stripped, and the dishwasher filter screen in the top drawer keeps popping up and stopping the sprayer arm from revolving and then I just wash the dishes by hand. All of Fisher Paykel should be closed and customer appliances replaced.

Have had our Fisher Paykel top load dryer for approximately 1-1/2 years. Started making a very loud noise which turned out to be the lint filter breaking away so lint could not escape. Paid the service repair $340.00 to fix it. He had just left when a new "grinding" sound started. He has been back four times and still cannot fix the problem. Now I am told we will probably have to replace the drum and bearings. I could have bought a brand new dryer (that would work for years! ) for what I have paid to repair this one.

I bought a Fisher & Paykel range on 11/9/11. It was delivered on 12/7/11. I moved into the house on 12/12/11. I had a spill over during the first week. The two front burners allowed spill to go into the mechanism, the orifice and into the burner. I am not happy with the design and feel that it is a design flaw. I have had over 50 years of experience with ranges and have never seen one like that that does not allow for cleaning. I contacted Big 1 for resolution. They sent a service technician who stated that the burner needed to be replaced. After he left, the center burner would not light at all and the two front burners tried to ignite no matter which burner I tried to turn on.

I have owned a top loading F&P (Ecosmart) washer and dryer since October 2008. They worked great until the warranty ran out. My dryer stopped drying clothes and had a repairman come out to discover that it needed to be reset. Now, it is starting to still leave clothes damp, even when using the extended dry. My washer within 2 weeks stopped working as well.

The repairman came out and stated that the pump needed to be balanced and could possibly go out. Within 3 weeks, the pump on the washer went out. I had the repairman come back out and he had to order the part. 2 weeks later, he came back out and installed the new pump. Now a month and a half later, the circuit board is starting to have problems. I can no longer use the regular cycle which by the way is the cycle that is suppose to try to re-balance a load if the washer thinks that it is out of balance.

So what is F&P going to do about these issues? By what I have read, absolutely nothing. They will call and try to make a nice attempt at resolving the problem but are they going to purchase a new washer and dryer for me or replace the ones I have? I highly doubt it. I will never buy anything that has the name F&P on it again.

Like the 100's of complaints I have just read about F&P clothes dryers mine is no different. Actually, compared to others I'm feeling lucky that mine has lasted 6 years before a drum bearing has failed. My issue is two fold:

1) After contacting customer service they were totally satisfied with six years and considered it a "good run". I, however, am not satisfied with six years since my Maytag lasted 28 years and the only reason I gave it up was for styling reasons. I gave the dryer to a young married couple to use. It might still be running for all I know. F&P were more than happy to sell me, at full retail price, a bearing kit.

2) After seeing the 100's of complaints and reading the companies "stock" response (which is not helpful at all), I am left wondering what the results were and how did the company satisfy the complaint.

I have ordered the part from the company ($73.30 plus shipping) and hopefully this will solve my squeaking issue. I wished I had seen this complaint board before I purchased an F&P product. It really makes we wonder how F&P can stay in business.

I bought a Fisher Paykel washer and dryer based on the sales pitch that loads very seldom get off balance and that clothes spin almost dry. From the start at least one out of every 4 loads would get off balance. I had a repair man service my washer numerous times while it was under warranty. At one point the rocker arms were broke and had to be replaced and caused from the loads getting off balance. The last repair visit the service man said he would have to order parts and would be back to install them. He hasn't been back and that was months ago. My washer still gets loads off balance and now it won't complete the rinse cycle. But now my warranty has expired so I'm stuck with an expensive washing machine that doesn't work. I will never buy another Fisher Paykel product nor will I ever buy anything from the store where I purchased them. I'm stuck with an appliance that doesn't work and the warranty is now expired.

Over the course of three years we have had 6 service calls on the Fisher Paykel dish drawer dishwasher. The hoses crack and water has leaked onto my wood floor causing damage 3 times. Another time, the electric board needed replacing, and just two weeks ago the entire magnet and inner workings on the top drawer need to be replaced. The total cost of this last repair is $600. Before this current dishwasher, we owned the first generation Fisher Paykel dish drawer. It was as horrible as our current one. There is absolutely no customer service or help from Fisher Paykel. They blame every defective part and problem on the water, or detergent, or operator error etc. Do not ever buy a Fisher Paykel unless you have piles of money and time lying around. I can't believe the money we have wasted over the years on these subpar pieces of trash. I refuse to fix it again. I am throwing it out and getting a Bosch.

We bought a Fisher and Paykel washer and dryer in Nov. 2005 with the extended warranty from Lowes. After one year I had to have the water pump replaced. After two years I had the pump clog. I have had clothes torn. I had to have repairman come out-total on that visit took two weeks to repair. Now we have a loud noise with the washer. Each year there has been a problem with the washer-now we go onto the dryer. The control panel goes in and out; now have a very loud noise. It doesn't always dry the clothes. The lint screens are torn, which allows the lint to go behind the lint panel and causes the dryer to turn off if there is too much in there.

It clogs the whole thing; of course we once again have the repairman on his way, which he thinks it is the bearings or the pulleys in the dryer. I wonder what that is going to cost. Needless to say, we will most likely not have the dryer repaired. We will have to purchase another washer and dryer. I'm so tired of the whole mess. We will never buy a Fisher and Paykel. When you talk with customer service it is like speaking to the wall. There's no help whatsoever. This company does not stand behind their products. It's good money just thrown away!

I bought a $2500 gas range and it was broken as soon as I took it out of the box. When I turned on the oven, the fan failure light came on, so I couldn't use it. I contacted them and two weeks later, a repair technician showed up. He had to order new parts and two weeks later, he installed them, so I could finally use the oven.

Once I was able to use the oven, I discovered that the fan that cools the outside of the oven was extremely noisy and vibrated the whole appliance. I contacted them again and a month later, he showed up with a new fan. He installed the new fan and it didn't make a difference. By this time, I had also discovered that even though I set the oven at 200 degrees, the lowest temperature I could get in the oven was 325.

Five months later, he came back with special tape to put around the noisy fan which made a difference. Although it is still a little noisy, I can live with it compared to the racket it was making before. He also brought a new thermostat and spent hours installing that. It didn't fit, so the oven knob doesn't fit on right, I have to leave the escucheon off to put the knob on. I can't light the oven with the knob on. I have to turn to the desired temperature, pull off the knob, stick my finger in the hole and press the thing in to get the oven to light. It still didn't fix the problem with the oven and now three of the burners don't work.

I bought this stove in September 2010. It's now December 2011 and the problems keep getting worse. All of the delays are either from their representative not getting back to the repairman, or the parts being back ordered for months at a time. This is the worst appliance I have ever owned and I would not recommend this brand to anyone - the oven doesn't work properly; only two out of five burners work and repairs have been dragged out for fifteen months.

I purchased what was supposed to be a "top of the line" top loading dryer made by Fisher & Paykel. We made the purchase 2 years ago at Lowe's Home Improvement. The salesman did a great job, he got us to spend a lot more money then we had planned! Now, in only 2 years of use, the drum bearing broke. I don't think it's a good sign when you go to the Fisher & Paykel website for part and see that the drum bearing is one of the top most frequently ordered parts! The first thing that comes to mind is manufacturer defective part!

It's the week before Christmas and we are really going to need our dryer over the next 2 weeks. I called today to see about ordering the part but no one answered. I did a search online and found this Consumer Complaints website and now I'm even more concerned about buying parts because after reading all the problems everyone is having, it sounds like I'm going to be throwing good money after bad. I would think twice before you purchase these products with what I have read today, they don't seem to last. FYI, we use our stuff with care, keep it cleaned and it's used in a very well ventilated area. So if we are having problems, you will too!

But to be fair, unless this company stands behind its products, which remains to be seen, I'm interested in seeing if Kyle ** is a real person and how this negative experience I'm having works out. I will certainly be fair to the company because sometimes things happen, and that's where a company can either shine or show its true colors.

If they don't stand behind the product, then I really think all of us on this complaint board should file a class action lawsuit against them. But if they do stand behind the product and make thinks right, that's all we should ask of them!

I am actually posting this because of a complaint already posted. I also purchased our Fisher Paykel washer dryer units in 2005. We also had to replace the barring in our dryer (top loading dryer), and our pump and control board died almost at the same time.

Have a four year old FP dishwasher that has been nothing but a nightmare. Have had service people out numerous times and still can't fix the problem. Just wondering if Kylie C at FP corporate office is a real person with real solutions to all of the complaints I see listed here. Don't know how they expect to continue to do business with such a substandard product and even less substandard service. Listen to your customers or you won't have any in the future.

We have experienced unacceptable service delays in getting a repair to our 2.5 year old F&P Washer (Ecosmart). It seemed to work well and does a good job drying out the clothes. We have a Sears maintenance/extended warranty so we had preventive maintenance performed less about 8 or 10 months ago. In mid-November 2011, the washer made an odd noise and refused to spin. We called for service and could only get an appointment for three weeks later (12/6/2011). It was a great inconvenience, especially over the Thanksgiving holiday with family coming to our house. My wife was not happy and had to go to the Laundromat several times.

At the 12/6 service appointment, the technician said that it needed two parts (including a circuit board). But he had to order them and they would not arrive for a week. So, the follow-up appointment was set for 12/15/11. My wife was extremely disappointed and expected the washer to be fixed on the 15th. At the appointment on the15th, the technician installed the parts, turned it on, and the circuit board burned out. Now my wife is absolutely livid as it will be another week or more before the circuit board and a new drain pump arrives. She is convinced that repair will fail as well as the tech does not seem to know what he is doing. She demanded that Sears provide her with a rental machine (they will reimburse, but we have to pay up front). She has also announced that she wants a new washing machine when this one breaks again and it won't be an F&P.

Washer and dryer bought in 2005 from appliance store paid twice as much as I would have on any other unit because salesperson assured me they would last forever. He failed to tell me they would last forever as long as I didn't mind replacing pump and boards in washer every 8-12 months and bearings in dryer every 2 years, and that's without any use on dryer from April to September-October, as I hang everything on line in summer months.

Somehow it seems strange that along with lots of other people it's always something we did to cause the problem! Has anyone looked into or know if we have the grounds for a class action suit? I will check into it, unless someone already has. I can't believe I tried to submit this form and it failed because it wanted me to rate it using star method? Should be a negative star choice.

I have an F&P EcoSmart washer and dryer. Over the past 3 years of use, I've had the heating element on the dryer replaced 3 times. Even though the element itself is always under warranty, F&P says I still have to pay over $100 to have a tech diagnose what I already know the problem to be, then wait 2 weeks for the part and again pay the tech to install it. I have slate floors in my laundry room and the appliance tech told me I need to wear shoes because the way the element is set, it could sag and easily hit the floor, causing electrical shock. How unsafe is that?

But now after only 4 years of use, my washer has totally died. I noticed the pump was short-cycling when trying to drain the water. When water did drain for about 2 seconds, there was no blockage. Then the control panel completely died within an hour. Now I have no washer, my four grandchildren live with me and my brother, who I have not seen for nearly 10 years, is coming in from overseas with his wife and 3 children to stay for 2 weeks during the holidays. I live in a rural area and the nearest laundry mat is 30 miles away. I can't even afford to get the tech out until after the holidays, but even if I could it would still take 2 weeks to get the parts, if it's even able to be repaired. So what am I supposed to do? Thanks for the happy holidays, F&P!

I purchased three F&P appliances in 2005 (double drawer dishwasher, a washer and dryer). All three of them have been a total waste of money, for each one has had problems which make them irreparable and problematic.

When I purchased the F&K washer and dryer my main concern was the fact that both units were controlled by the electronic board. The salesman replied that this should be one of the significant advantages due to the fact that if something went wrong with the washer or dryer they simply send out a replacement electronic board for about $75. All I would have to do is unplug the old one and plug in the new one. How far from the truth that was. They never mentioned that the only repair service company was one person in the entire Houston, Texas market that ended up knowing less about the product than me. And besides, they charge you $75-$85 just to come out and diagnose the problem.

After doing so with the washer, they said that it was the electronic board and they would have to order. When the board came in they replaced it. It still did not work and they said the entire motor would have to be replaced at a cost that far exceeded purchasing a new washer. Needless to say, I was smart enough to send the new F&K packing to my backyard graveyard only to replace it with the very old Maytag washer which I had taken out just due to its poor visual appeal. Boy have I learned. I would much rather have a dingy, slightly dented beige workhorse of a washer as in my Maytag, which is older than me, than this new updated F&P laughing stock of an appliance. Let me say if I was the F&P Marketing Director and I saw comments as numerous and detailed as the ones I saw on this site, I would set out to make things right with these customers.

Secondly, my F&P dryer just all of a sudden stopped heating. So I decided to look at this website prior to calling the no-use of a repair service that F&P has "accredited with the worthiness to repair its appliances." Well, I only wish that I had found this website prior to my purchasing these F&P products. What worthless pieces of useless technology. I think the woman early put the entire frustration into place when she said her mother used an old tub and ringer system and at least at the end of the day she was relaxed. I have to agree wholeheartedly. I think I am going back to washing in a tub and ringer and then putting them out to dry on the line if this is the best consumers can expect. Now I know why my mom only purchases Kenmore. She said they were totally reliable and that Sears always stands behind their product. Since having to do my laundry there now for the last year due to my unsuccessful purchase, I think I have to finally give in to my mom that said," I told you so!"

The last appliance (and thank God someone talked me out of the refrigerator or I would be writing in about 4 instead of 3 appliances) is the double drawer dishwasher. Now, how a service repairman can tell me that the reason the top drawer tends to stop after 20 minutes of washing and start beeping like it is off balance is due to operator error I do not understand. On top of which he said it can be attributed to the dishwashing detergent selected. Now, I am a Cascade man and that is the only detergent I have ever used since learning early on during my college years that nothing works better. And thank God because when the dishwasher finally makes it through the washing cycle at least I know they will be sparkly! Not necessarily clean because this dishwasher has to be the worst at cleaning dishes.

I installed a cheap GE Dishwasher in my butler's pantry, which I now find myself hauling dishes from the Kitchen to the butler's pantry to avoid using the F&P because the cheap GE washes faster, better and quicker than the F&P ever did or would ever be able to do in the future. It seems that after starting the dishwasher, which was installed in a newly renovated 100-year old historic house that is on pier and beam, it seems to stop and start beeping each time you walk into the kitchen during its cycle. It starts immediately and begins washing again after opening and shutting the drawer and hitting. I mean, I waste more time opening and closing the drawer to ensure that my dishes are clean than I would if I simply washed them by hand. So from my experiences, that is enough. Being taught from a young age that three strikes equal an out, F&K that was the last pitch and you are out!

Washer eco boost: It gets out of balance all the time. It throws water on the floor. The panel does not work all the time. Now it won't power on. It's a little over 2 years old. I'm not happy. My hubby is really not happy, especially with a load of wet clothes in the tub. It's junk!

I bought a FP two-drawer dishwasher about 5 years ago. It cost me a small fortune! We had our cabinets custom made to fit the FP dishwasher. It has been nothing but problems since the moment we got it. Now, it is on its last legs. It constantly fills up with water and my husband has to take the drawers out and wet-vac it, then put a de-humidifier in front of it for at least 24hrs. Once it is finally dry, he has to go into the basement and turn the electricity back on (which he shuts off to do this whole "drying process").

Inevitably, after one or two cycles it fills with water again and starts beeping. The beeping does not stop until we shut the power off again in the basement. The process repeats endlessly. We have had repairmen look at it and they say they see it all the time and there is nothing they can do with FP products, they are just not made well. My mother has had the same cheap Sears dishwasher for almost 30 years! I would love to replace it but I resent the fact that I paid so much for it and it is junk. Plus, I'm afraid I will have to buy the same one again since my cabinets were specially designed to fit that model and I am afraid I will have the same problems with a new one.

About the washer, dryer, and dishwasher.

The washer has done great. The dryer is constantly broken. The dishwasher simply does not clean dishes well at all. I've had Kenmore and Maytag and would recommend either over these worthless, expensive pieces of junk. The dryer heating element has burned out six times or more. Clearly, there is some defect that should warrant a recall. Dishes have to be pretty much washed by hand before putting them in the dishwasher. It is worthless.

We purchased F&P fridge and stove in November 2009 and have been having issues with both since the very beginning (which is not surprising, judging from this site). The purpose of this review is to give our feedback regarding the service we've been getting from local authorized dealers and support they get from the company. No matter what, do not buy any products from Fisher & Paykel! Trying to get their appliances fixed is even more frustrating than finding out that your appliance broke down after only a few months of service. Prepare to wait for weeks and don't be surprised if the problem reoccurs within days or hours of the "fix". Then, wait a few more weeks. There is no urgency, no ownership, no pride. I don't believe the company cares. Did you read their responses to customer complaints? They sound like a broken record.

At this point, we are seriously considering throwing both fridge and stove out and buy something else. It can't be worse, can it? What a waste of money.

We bought an FP washer in 20008 which cost over $1,000. This is the first time I have read all the complaints and I can say amen to all of them. I have airplane noise, dirt on my sheets that will not come out, my clothes get caught in the crack around the bottom and pulls threads on clothes. The repairmen do not like them either. Just as soon as I can afford another washer, we will be getting rid of this piece of junk. I wish I had my 45-year-old Maytag back.

We bought a brand new Fisher & Paykel washer and dryer (they were extremely overpriced) and we have had nothing but trouble with them. The fins broke on the washer within the first year. In the last 6 months, we have spent about $300 on the dryer. We just put a new lint screen and heating elements in and it still is not drying. I can't afford to put any more money in these things and at this point, I can't afford a new set, but when I am able to purchase a new set, I guarantee that it won't be Fisher & Paykel!

Don't throw those washing machines away! They are valuable. They are about the only type of washing machines that can be easily converted to power generators for hydro, wind, bicycle applications. Don't throw them away. They can easily provide household power for energy efficient appliances. Google "Fisher and Paykel generator".

Bought my Fisher & Paykel washer and dryer from a local retailer, 6 or 7 years ago. The washer sounds like an airplane going off and the dryer has been serviced three times. This time after only 6 or 7 years, the dryer will cost $450 to fix, plus the $117 service call. I paid what I thought was a fortune for them both, being told they were the best out there.

I have hated them since I got them. I went yesterday and bought a $498 set of Whirlpool washer and dryer to replace them. I can't wait to get them. I am going to throw my Fisher & Paykel in the trash and tell everyone I know not to buy their products. The retailer even told me that they are not built to last more than 6 to 7 years. It's too expensive in the first place and then to find that out. Never again!

I purchased a Fisher Paykel washer and dryer in June 2006. One month before the warranty expired (in May 2008), the pump in the washer went out and was leaking water from underneath the washer onto the floor. That pump was replaced at no cost to us. However, in August 2009, the pump again went out and was leaking water all over the floor.

That pump was not under warranty and we had to pay for it along with an $80 service call! Right on time, in November 2011, the pump went out again and was leaking water so another $80 service call and the pump was $190. I know others who are having similar problems with this washer and the pump and I'm telling everyone I know, "Do not buy this brand of appliance (not washers, not dryers, not dishwasher or refrigerators) because they don't last."

We now have more money spent on repairs than the cost of the washer so we're thinking we'll buy a good ol' Kenmore next time!

I purchased a washer and dryer set on 9/17/08 with some life insurance money that was left to me by my father. The sales person stated that there was a 2-year warranty. I figured that if anything happens to a $1700 set in two years, the company/item is not any good. Well, close to that time I never received anything about maybe purchasing an extended warranty (as Sears always calls).

Now on 9/27/11, my washer began to not wash. A little water began leaking from the front of the washer (underneath). I didn't think much of it as I work 60 hours a week and did not have time to call. But now the motor control in the display area is fried. And the people that Fisher Paykel recommended charged me $80 to come out (mind you, they never stated that the service call was that much) and tell me that it was gonna cost me another $485 for a $950+ washer. I thought, "Um, no thanks." So I pulled apart and all I need is that part. I cannot find it anywhere other than the Fisher Paykel website and it is a $182+ rip-off! I will not purchase another Fisher Paykel item even if they are discounted to $1.

This was my official complaint to Fisher and Paykel. I bought your product (washer and dryer) from Lowes 4 years ago. I spent roughly $1600-$1700. The product ran pretty well, and I enjoyed them for most part until our dryer stopped heating. I assumed it was the heating element, so I called around to see if I could have some service it. No one other than A&E Appliance Company services it. Every appliance service company said they used to service it, but could not get info and parts for them so they stopped.

A&E sent someone out here for the service. He had no idea how to work on it. He spent 2 hours trying to open the dryer and had to have someone on the phone the whole time to tell him what to do. He finally determined it was the heating element at 8:00 at night. He said he would order the part and schedule a follow up appointment. I waited a week; no call from them. I called them up and asked what the deal was. They had no record of my previous appointment and said no one had ordered the part or made another appointment. I asked if they could give me the serviceman's number. They said they did not have their numbers. I asked if they could get in touch with them and they said they would page them to call me. Three days later, no call. I called back and they said they would page them again. Three days later, no call. I said the heck with it and searched for the part myself.

I found it, installed it but now there seems to be an electrical problem. I used my meter reader to find where the power failure was at. I thought I found the part that was needed. I went and bought another part, installed it and still it doesn't work. At that point we were a month in and I was $300 down. I was at the point where I was going to buy another dryer and sink the Fisher and Paykel dryer in the closest pond. I called 1 888 936 7872 and explained to them the situation and asked if Fisher and Paykel could make any suggestions before I sunk this piece of junk. They asked for me to call A&E again. I explained that I could not get anyone to come out here and that if I did, I would have to pay at least another $300-$400 for diagnostics, parts and labor. I only paid about $800 for it so that was out of the question.

The representative then told me that she would open a file for me and F&P would make sure A&E came out and fixed it at no charge to us. For this I said, that would be great service and show the consumer that F&P was committed to service. We opened a file #** and they said they would call A&E to ensure someone came out to service me ASAP (at no charge). A&E calls me 2 days later and says we will be out there this morning to take a look at it, but I would be charged. I explained that F&P was to handle the charges. They said no. The service request mentioned nothing of that. They asked me to call F&P and sort it out so now I have to be acting as liaison between A&E and F&P. I called F&P again and I had to explain the whole situation again.

This time the rep tells me they can probably waive the diagnostic fee but that's it. I said no, forget it, I'll go buy a dependable brand. She said she would contact Michael, who was the person that had authorized the request before, and she said she would call me later that day to let me know what she found out. Two days later, no call. I called A&E and asked if F&P has contacted them; nope! I call F&P again and asked for the status of my request. They say, 'Oh, no one submitted that request'. At this point, I have had enough of playing liaison and being a sucker. I just went to Sears, bought a Maytag and have an $800 F&P dryer sitting in my laundry room that I am about to sink into a pond.

I have NEVER in my life experienced such incompetence from two companies. I promise you I will never buy any F&P product ever again, and I have already begun spreading the word to my friends and whoever will listen. If you would like to get in contact with me, you can visit my new Facebook page. Don't ever buy a Fisher and Paykel appliance. I and many others are sick and tired of the lack of service this company provides. Your company's service, along with A&E's, is horrible!

We bought a F&P washer and dryer a couple of years ago and have had trouble since day one! We have spent several hundred dollars in repairs with much frustration! The washer went first. Of course, it was my fault because a dime was left in pants pocket by accident and sent the whole machine into a tailspin! With conventional machines, that wouldn't have been an issue! Then, the "fins" on the rotator broke off and was cutting into my clothes as I washed them! Then, bearings went out on my dryer and ruined 2 loads of clothes with black grease before I realized what it was!

Now, 2 weeks ago, element and thermostat had to be repaired after a week of laundry piled up! I still have the bill for over $200. I haven't even had a chance to pay yet and now the lint bucket is stuck! Seems like it should be an easy thing to fix but with all of the "smarts" of the machine, it's probably something to do with electronics not releasing it. I am so disappointed in these products. Something big would have to happen to make me ever buy another F&P product! I had a good ole Maytag washer and dryer before and used it for many, many years with no issues. My husband wanted me to upgrade, now I wish I hadn't given my Maytags away as they are still working great for my son who had just bought his first home!

We have a model GWL15 for the last 4 years and have had numerous issues. It was serviced under warranty 3 times the first 2 years and twice since the warranty has run out. It has spit water out of the top since day one. Once I was told it was the amount of detergent I was using, then the tension springs popped cause it was off balance, then the filter was clogged because I didn't clean junk out of the pockets once.

Seems that every time a tech was there, I caused the problems. Reading this forum and seeing all the issues with the pump, I am guessing that is what has been happening since day 1. Wish that I would have read this years ago while we were still under warranty. Called the FP number and they told me there are no known issued with the pump on my model. I find that hard to believe based on all these complaints. Many of them they have responded to already.

Fisher Paykel has the most inefficient customer service/repair arrangement I have ever seen. FP provided me with three numbers/businesses to contact for washer repairs. Two 'local' companies do not service my area. The one that does service my area, A&E factory repair, does not have a contract with Fisher Paykel. Imagine! Call them, but there is no agreement!

I have an authorization for parts from FP but A&E will not order them unless I pay for the parts and try to get reimbursed from FP. FP says "we don't accept this authorization". Since the companies don't work together, how's that going to happen? I have made at least a dozen calls to FP and A&E and each 'help line' tells me to call the other one for help. After looking at other comments about FP washers on this site, and from my own experience, I'm convinced that FP appliances are money pits and health and electrical hazards. Customer Service numbers are merely smile and nod over the phone tools. ..frustration will make the customer go elsewhere.

After 14 years, my double dish drawer (Model: DD 6021 / Serial Number: 88247AUD550367) has corroded in the frame in such a way that whenever I try to wash a load, it leaks and triggers the float switch. I tried to seal the corroded area with some silicon but it did not work. I assume that the only way to correct this is to purchase a new dish washer; one that lasts longer than 14 years. With the initial cost of this machine, I would not expect to be replacing it due to simple corrosion. I really liked how it worked.

A few years ago, the machine I've been using for 16 years broke. Someone told me to get a new one from Fisher Paykel, which I did. I rarely used the machine so I thought it would last, but it didn't. First, the control panel went, then the pump came next. It took the repair company 4 weeks to fix it.

Now, the same thing happened. But I will not have it fixed because it's cheaper to get a new one. And I will never get one from Fisher Paykel again.

I am seeing a recurring theme about the drain pump failures. In my case, the drain pump has now failed 2 times on my GWL11US washer. The first one was leaking all over the floor. After purchasing the second, it was better but still, the floor would get wet under the washer. Not to mention, it took about a month to get a replacement (backorder). I purchased a plastic pan to place under the washer to keep this appliance from ruining my floor. The other day, the windings on the pump motor shorted out, stunk up the whole house and the motor control board just shut down in the middle of the wash.

In my opinion, both of these F&P appliances are the poorest excuse for a washer/dryer I have ever seen. The plastic lid on the washer has cracked and the overlays for the operational buttons (keyboard) have many cracks around them also. Had the design engineers put some thought into the control board, they could have planned in some short circuit protection for the control module, so it could survive a shorted load of the pump motor. Or was it planned that way to make more money? This is the first and last F&P product I will ever buy.

I purchased a Fisher & Paykel dishwasher in 2001 because I thought that the two drawers would be great since there are just two of us at home. Directly out of the box, this dishwasher had a dented stainless steel panel on one of the drawers. The water sensor was defective in the other, which caused noisy alarms and error messages. It only got better from there.

Both drawers seals were defective and replaced multiple times in the first year. When the seal again caused alarms to go off after the warranty, the bill was over $150.00 each time this happened. These drawers were lemons from the start and should have been replaced. I have not used the machine for eight years. My husband and I do our dishes by hand.

However, my current horror with this product is that now, to add insult to injury, the two drawers take turns in making beeping and/or clicking noises and the lights flash. This leads us to turn off the circuit breaker. Since my trash compactor is also on that circuit, I am unable to use everything in the kitchen that is also on that circuit--unless I go to the basement and turn on the breaker. This product is not worth the effort of purchasing.

After the first year of keeping the machine running, I was told that the changes were made to the drawers that improved the quality and reliability. This purchase has been a horrible experience and I would never recommend this product to a friend. Just the thought of paying another $1,800.00 to some company for a machine to wash my dishes gives me pause to say the least. I am extremely disappointed in every aspect of this product. Certainly, the design, workmanship, quality control, value and servicing have failed to meet its intended purpose.

This expensive dishwasher from Fisher & Paykel has ended as junk after only 4 years of light use by two persons. It has been repaired 4 times, and now, it needs to be repaired for $1,000. We now buy Miele. We have skipped this junk machine.

From the day I purchased my washer, it has been the worst appliance that I have ever owned. It broke within the first week. It was still under warranty for 2 more repairs, not out of warranty. It has broken 2 more times. It's going in the trash!

We bought a DD603 dishwasher in 2002 and it has worked reasonably well since then. However, a problem seems to have developed on the top drawer. I recently cut my finger when pulling it open, and discovered three sharp, probably metal projections on the pull. I can only conclude that this must be a design defect.

The minimum cost in my area for a service call from an authorized servicer is $65 for just a diagnosis. F&P refuses to defray any part of this cost.

I purchased a new F&P washer to replace the old one that I have. After delivery and hook up, I found that once you put the clothes into the machine and started the washer, the lid locked until the end of the cycle. I am not able to open the lid without turning off the wash cycle. In the old machine, the lid locked when the spin cycle was on. Now, I am unable to see what the washer is doing or how much it is filling. I called the customer care department to find out what could be done to override this feature during the fill and rinse cycle and an answer from a supervisor, named Bernice, is that I should wash by hand if I am so concerned about how my clothes are being washed.

In the past, I have found this company to be difficult when trying to purchase parts; but this goes way beyond attitude. If you want control over your wash do not buy a F&P washer. Once you start the machine, its out of your hands. This is not a consumer friendly machine

My Fisher Paykel washing machine quit working. After venting about my Fisher Paykel washing machine, I was contacted about my issue. To my surprise, I was contacted by the company and my machine was fixed, free of charge, within 5 hours. As it turns out, the washer that I had thought was just a piece of junk turned out to be so sophisticated that it shut itself down rather than short out and possibly burn down my house! I will now only buy Fisher Paykel appliances!

Of all times for this appliance to fail, it failed when there was a wedding coming up! There were out of town guests! We got no money! I turn it on and it won't go through a cycle! But when it's off, there are no lights on the controls. And then it tries to run! I regret that I ever told anyone to purchase this brand of appliance!

Lowes told us these appliances were top of the line. We have had nothing but problems with the washer and dryer. They might cost like they are top of the line, but they are the worst brand appliances I ever bought.

Thank God for my extended warranty. The washer has been serviced two times in four years and the dryer once. Do not buy these appliances, you will regret it. My daughter-in-law's mother has the same washer and the same problems! What a piece of **.

I purchased a brand new F&P washer and dryer. We really do like them, and we have had no problems except the dryer tumbling issue which others have had. Last year in September, the dryer made loud grinding noises and then parts fell onto the laundry in the dryer. We replaced the parts and again the parts broke off onto the laundry in the dryer. I am checking to see if F&P will pay for these parts or if there is a consumer class action out there we can join. Can anyone give us information on this subject? Thank you!

Fisher Paykel Eco Washer, I am looking at replacing the water pump for the third time. I had also replaced the control board. My repair costs now exceed the purchase cost of the washer.

I also have a Fisher Paykel refrigerator that had needed service, once in warranty and once out of warranty.

Time to go back to the old school appliances. This brand should stay down under.

I have a 3-year-old DCS by Fisher and Paykel refrigerator and it stopped cooling. After four weeks, with a technician going back and forth to my house, they told me that the unit cannot be fixed and discontinued. I have a 48" built-in that cost me $7,000, three years ago, and F&P only want to provide me with a prorated dealer credit of $5,300, what a joke. I not only paid $7,000 for this unit, thee years ago, and they cannot fix it.

I now have to pay another $2,500 to get a new unit. Beware, this is totally unfair and no one should ever buy a Fisher and Paykel unit.

In 2006, I decided to upgrade a perfectly operating set of Maytag washer and dryer that I purchased in 1992. That included a set of Fisher & Paykel washer and dryer. These units have been a problem from the beginning. I have the top load dryer. It got to the point to where the dealer could no longer help me. They even gave me a replacement after 2 years of ongoing problems. Now, the replacement is malfunctioning. I hate to say it, but these units are junk. I bought them because of reputation. But I will never ever recommend anyone buying them.

I bought what I thought was a new model, an Aqua Smart WL-37, from the Warehouse Discount Center (WDC) on 5-16-11. I also bought an extended four-year warranty. The WL-37 failed less than three months later (8-10-11). It made a loud noise, and it went dead. No power. I called WDC for help, and they gave us a list of contractors. It turned out none of them travel to our town in Fillmore. This is even though when you first call the contractor, they say," sure we will go to Fillmore". However, once they try and locate us on a map, they thought it was "Sylmar", not Fillmore.

Anyway, we finally called P&K customer service. They also gave me a list of contractor folks who would go to Fillmore. I guess the good customer service representatives at Fisher and Paykel's don't have good English skills, as they also gave us a list of contractors who go to Sylmar, not Fillmore. Finally, I got one who actually came to the house after a ten day delay. When the technician came inside, he asked me for the original sales receipt. The folks at Fisher & Paykel had no proof of sale, and because the WL37 is not the current model. I had a broken ankle and could not go upstairs to pull the receipt, even though I showed the technician the four-year extended warranty with a sale date of June, 2011, it was not good enough.

So back to finding contractors who would go to Sylmar err Fillmore. Finally, I found one. Again, after another week lag they showed up on August 29. By this time, I was smart, and registered my unit on the Fisher & Paykel website, so the unit was verified under warranty. The technician came in and looked at the washer. He said it needed a new power board. He left his card, and said he would order it that day. Another eleven days have gone by, and I have heard nothing. This is despite leaving several messages to the technician and his store. I just finished contacting Fisher & Paykel customer service via its website customer care inquiry. Hopefully, they will contact me soon.

The experience with this company and product is pathetically poor. I had bought a dishwasher model dd603 and since its install it has never worked for one day. It had several service calls by the local dealer. The last person said it is not worth fixing it! I am requesting the company to just come and uninstall this junk and keep it to themselves as a trophy.

I bought a Fisher Paykel dryer model # DE62T7G. Do not buy! This dryer looks great and is sold as an energy efficient dryer. It breaks down constantly. We have had the heat coils replaced and the reset button replaced, after it took over 4 hours to dry clothes one year after purchasing the unit. Now it is no longer drying and makes a grinding sound as it cycles. We have already spent in excess of $200 dollars getting it repaired. This is a 2 year old dryer. Of course it is out of warranty and at his point why sink money into a lemon.

Fisher and Paykel gwl15 washer: the circuit board fuse blew due to a faulty drain pump. This is the 3rd time this problem has happened. Do not purchase until F&P designers fix this.

I bought a new Fisher & Paykel (FP) washer and dryer at Lowe's in April 2007. The washer worked well until December 2009. I had the same problem many others had, discharge pump leaked and shorts out the pump, and that in turn shorts out the control board for the washer.

To their credit, after I called them, FP took care of the repair of the pump and the control board in December of 2009.

Trouble is, it just happened again. A year and a half later the discharge pump and the control board are out again.

I called FP and was told they would not fix it again. Well, me neither. Rather than pay $400 to fix it again, I am getting a new washing machine that is not Fisher & Paykel.

While shopping at one of the "big box" stores, I was told by one of the appliance guys that they stopped selling FP washers for a time because of guess what? pump and control board problems.

We built a new house and purchased all new appliances Feb 2007. New fisher paykel washer GLW15 - loved it at first. Their repair service is done by Howie **. I had them repair the Uline wine cooler and after a year of them ordering parts and trying this and that, I would not have them come back to my house for the washer. I used a respected appliance repair person used for years on my apt building. June 2009 replaced drain pump, August 2010 replaced drain pump. February 2011 replaced drain pump, June 21, 2011 drain pump is fine, circuit board is shot. One on order - it is now August 17 - still no circuit board and no idea when it is coming. I have no had to pay for laundry to be done for 8 weeks.

I purchased a Fisher Paykel Washer and Dryer in 2009. The washer has worked okay, except for two instances in which the pump wouldn't drain its water and investigation determined the pump had been obstructed by lint. The dryer is another issue altogether. The first problem came just over a year into owning this appliance. The bearing was deemed failed and it had to be replaced. The bearing is less than a year old and the dryer again sounds like bare metal grinding on bare metal. Now...the dryer had to be serviced for heating problems. Specifically, the dryer would run for hours without drying the clothes. It was determined that the lint sensor trips the heater to prevent fire...makes sense, but further investigation found that the fine mesh screen which serves as a filter has dry-rotted and failed, so lint quickly moves to the inside of the appliance and repeatedly triggers the safety mechanism.

Question: Why should I have to take this unit apart every couple of days to clean it? The design is obviously flawed. I've never done such a thing to the previous dryer I owned, nor have my parents...even when there were eight of us in the house.

Note to others: Stay well clear of this high tech junk.

We purchased a refrigerator ( fisher & paykel ) when we remodeled our kitchen. After 3 years, the door alarm kept beeping after we closed the door. This would keep going until we opened the door and pushed the button inside. We called the company and tried everything they suggested, to no avail. We went online and found that many other consumers had the same problem. Finally, we asked for an authorized service company. They recommended KAM appliances. It cost 95 dollars to get them to come out and tell us that they needed a part to make the repair. When they returned, they told us that the part was defective and they would talk to F& P again. They came out a third time and then the refrigerator would not work at all. We were told that it could not be fixed. We called F & P and they told us we were out of warranty and offered us a pro rated price on a new refrigerator.

About 4 years ago, we purchased a Fisher and Paykel Intuitive Eco washer. In the beginning we were very happy with our new product. Just shy of our warranty running out we experienced our first problem. It was pertaining to the pump/drain hose. Now, in the last month we have had to replace the pump and circuit board. It started with the "beeps" and a fault code. After turning the washer off and back on as instructed by the manual it began working again. A few loads of laundry later and now we smell a hot burning smell then the code alerts and now the washer stops working. We start with replacing the pump. Then the circuit panel goes out. Our repair man says "the circuit board went out because of the motor so now they have an inline fuse to prevent this, it's an upgrade". Okay, so we replace both parts. Great problem solved. Wrong.

This is a continung saga from my earlier complaint.

OK, so I called in the service repair person recommended to my by F&P Customer Service. Now mind you I had absolutely no choice in the matter because, F&P would not allow me to talk to their service personnel unless I was an official appliance repair organization sanctioned by them.

The dilemma is as follows: The washing machine was 4 years old and stopped in the middle of a wash cycle. The display panel was dead so I could not read any codes. I Call F&P for advise on how to diagnose the problem. They refused to let me talk to their service personnel. My background is 30 year in computer a EE degree and of those 30 years I spent 4 years fixing large mainframes. So I know a little about electronics, control board, electricity, motors etc. This did not matter to F&P, ok fair enough but why refuse me the option to solve my own problem at my own risk.

In addition a new machine would cost me about $550. Now the price tag I was looking at to fix the machine was about $300 to $400 for parts and if you add in a repair person: $100 for diagnosis and then another $250 for labor your talking $700 tops for parts and labor on a machine that lasted only 4 years and cost me approx $500. If I could eliminate the middle man then I could get away with $200 to $300 parts only. Because F&P service would not talk to me I would have to eat the cost for both parts which I speculated could be the problem. They would consider both part and not be restock able. Oh if they had just talked to me.

Cutting to the quick the repair person confirmed that the motor control board was bad and, now here's the gem, I also have a burned out pump. To diagnose the pump problem the repair person called F&P service and they instructed him to ohm out the pump. Now I could have done that. So the end result was I was looking at $280 for part and, $250 for labor. On top of that the repair person also offered to buy the machine if I decided to junk it and, buy a new one. So now let me ask you, is there a problem with his scenario.

So I called F&P parts and they are shipping me the parts for a grand total of $210 and that includes, shipping. But, there still remains a problem. If I install the part I void the part warranty and if I have the repair person do this then it cost me $250 maybe more because now they loose the part markup.

So my position is as follows should I pursue a legal option. F&P recommended the service person I called and had them come is for a cost to me of $100. He diagnosed the problem to be the motor control board and the pump, the latter being assisted by F&P service. If I install both parts, pump then motor control, don't want the pump blowing the motor control again and, the machine does not work, I will conclude the repair person did not meet their obligation and, either I will request a refund for poor service (i.e. I will chase them down using the AG's office first then, take them to small claims) or ask them to further diagnose the issue at no charge. Count on it I will be there when they come in. I know my way around electronics.

As for F&P they need to think further about how to deal with product repair. Their customers are being fleeced and F&P is complicate.

Now here's a bonus. The repair man told me that the reason the pump went bad, which burned out my motor control board, hmmmm, was because, I used liquid detergent. Yes folks take a look at your grocers shelves and tell me what sort of detergent is being promoted? That's right, liquid. Appears that liquid detergent breaks down the motor seals.

The repair person recommended we use powder. My wife had to search hard to find a powdered detergent.

So folk your washer is doomed from day one. Now I don't make these machines but I was wondering if there could be a class action suit in here.

Oh and by the way those dryer sheets you put in to make your clothes smell good. Well they can coat your dryer and start a fire and if you have small children well those same sheets will remove the fire retardant material from their clothes.

You should have minus stars for F & P.

8-month old fridge stopped cooling. Called F & P warranty repair, they sent Integrity Appliance. first call to F & P was 6/26/11, over the next 5 weeks they sent Integrity (usually with a long wait between to repair Fan motor control, then main contorl, then temp sensor, then PC fan. Never worked, although repairman declared it fixed. I requested replacement (5 weeks without a cold fridge in summer) and they made noises each time, but still decided on repair. They also said that since I bought from an open box store, they consider it refurb and would only replace with a refurb (watch out for Weiler Group, too- they don't disclose this at time of purchase). I was promised a call from a supervisor Monday 8/1 regarding replacement, but no one called. When I called today they said that they've been in touch with Integrity and the repair company has ordered "the part" and is trying to schedule another repair. Integrity left last Fri after replacing the PC fan and again declared it "fixed", although it was melting what little I had in the freezer - liquid popsicles and ice cream, soggy frozen peas. So how Integrity knew to order a part tfor something that was fixed...

Since I was 99.999% sure they wouldn't replace the fridge, I spent more of my own money and bought a Kenmore over the weekend - I need a working fridge, and I have no faith in F & P, a company I found to be unethical and dishonorable. What I want now is 1)I'd settle for $800 of the &1600 I spent on the useless box they call a fridge and 2) I want the money for my spoilage.

My four year old washing machine just died in the middle of a wash cycle. There was no indication on the digital display. I validated power to the unit then called customer service and asked for help but got nowhere.

Basically, the control unit is divided into two component parts: display and motor control. Power goes to motor control, which controls the display. I located the specs sheet and tried to get out error codes, but no luck (now that's a design flaw. How can the display board tell you it has a problem when it could be the problem?). So, it's either the display ($160) or the motor control ($140).

Both are easy units to replace. So I asked whether I could buy both units and return the one I don't use. Their answer was no. So what are my options? Have a repair guy come in at $100 who will then do what I can do for another $50 and then charge me for a marked-up part because he'll tell me that's their handling fee. End of the story is I have to make a decision to replace a 4-year-old product for another machine which would cost me about $550. The real kicker is I bought this machine and it replaced a 15-year-old machine that worked.

Another thing, although the customer service had plenty of "I'm sorry" they, like the repair shops who are dancing all the way to the back, are absolutely useless. My recommendation is do not buy from Fisher & Paykel, located in New Zealand. Buy from a local US company. At least you have the option of protesting outside their office.

Just a follow-up to my July 17, 2011 post. I contacted the USA representative and I was very pleased. She arranged a repair at no cost. This was not easy as the company listed was no longer servicing my area, but she was successful. She sent two parts (computer and pump) and the technician just replaced these and all seems on for now. Best part of the story - no cost although the machine is 3.5 years old. Must tip my hat at the FP and the customer service.

Thanks to CA for being there, as I feel this blog/posting was influential in getting my problem resolved. Also, the USA representative was accessible, polite, and true to her word.

NEVER BUY! I can't stress enough not to make any purchases from this company. We purchased a Fisher and Paykel washer and dryer in 2008. We began having issues with the dryer while it was still in warranty, and the problems continued out of warranty. In fact, the dryer has been serviced at least four times in the three years we have owned it. We have spent many hundreds of dollars on repairs to this three-year old set. However, the most disturbing experience recently happened with our three-year old washer. An authorized repair person (Eastern Appliance), that the company referred misdiagnosed the problem (after a five-minute visual diagnosis, he identified code 49 as a drain pump); he never ordered the parts, and lied about the problem being resolved to Fisher and Paykel.

After two weeks and several phone calls to the repair person, I ordered the drain pump and installed it myself. It turned out that code 49 is the motor control, not the drain pump. We spent money on the technician, and Fisher and Paykel won't take any responsibility to correct their authorized repairman's error. Their response is that the washer is out of warranty and is our problem.

This company has the worst customer service I have ever experienced; they do not return phone calls, will not transfer you to a supervisor, and are completely unwilling to assist in resolving the problem. After four weeks and $50 in quarters for the Laundromat, I'm still looking at a broken washing machine. We will NEVER purchase any other Fisher and Paykel products. This reinforced the importance of buying American products. Spend your money on any other company. You will be EXTREMELY DISAPPOINTED and FRUSTRATED with any Fisher and Paykel purchase you make. The company has no integrity, and does not stand behind its products.

Have owned a GWL 15 washer for about 3.5 years. Aside from it being loud on spin the washer worked well. Today while washing clothes, an acrid smell was in the washroom. Stopped the machine and then restarted it, ran for a few minutes and stopped, the house filled with the smell of burning electrical equipment. Call customer service, was rung up on the first time, second time Rebecca answered, what a nice person. Told her that before I purchased a new non Fisher Paykel machine, I wanted to give FP a chance to make it right. She arranged for a tech to come to the home (no cost to me) to evaluate the machine. We'll see if this story end ups like the others on this board or has a better ending.

Bought a $600.-$700 Fisher and Paykel washer at Lowes Niles Michigan about 9-10 months ago. About 5 months later after very little use it stop working in the middle of a load. Called Lowes and got the run around because the purchase was over 3 months, finally was given a # to Fisher and Paykel for service. Called and they were no help either, was told to call Lowes. After several months of getting no where We bought another Washer NOT Fisher and Paykel, but I have this NEW Fisher and Paykel Washer sitting in my laundry room taking up space.

I decided that I would do something about it. After all it is a very expensive machine that don't and I should get my money back. So, loaded it up and took it back to Lowes, spoke with the manager, NO LUCK. Not their problem. Later while at Lowes an employee tells me to call the manufacturer file a complain and request a R A # . I call and spoke to someone in New Zealand who tell me that there isn't anything they can do for me at which point I request to speak to a supervisor. "Sorry but they are all in a meeting but if you give me your information someone will call you in 24 Hrs" was the reply. I was given a reference # , that was over 24 hrs ago.

I miss my old refrigerator. It didn't say "hello" or blinked to me. It had no flashy gadgets. It just did what it was designed for: to keep my food cold. And it did its job for 18 years without a single problem. Now we have a fridge from Fisher and Paykel. Sure it looks mush more slick than the old one, the problem is that only after 4 years we ran into trouble with it.

It started beeping and flashing red light every time we've opened it and our fruits and veggies became frozen. After 2 visits form a technician and a $400 bill it still beeps and flashes red. It looks like we need a new control panel. We don't know how much that will cost us ( but we have a pretty good idea by now). After all this experience the only question comes to mind: does a refrigerator need these expensive and very unreliable parts to work well or is this a way for the industry to soak us - consumers - for more and more bucks to maintain it? Does it do its job better than the old ice box with all these computerized parts? The answer is NO.

We have always bought F&P products until we purchased a stove approximately seven years ago. Within two years, an element had blown and within five years, three elements and the clock had stopped working--all separately.

I tried going back to the shop where we bought it--they said we had to deal with F&P directly. I discussed this with Consumer Affairs and they said this was nonsense and that the contract was with the buyer and the retail outlet, not with the manufacturer. No luck trying to convince either F&P or the shop that this was the case!

In the end, we got an electrical repair shop to come and diagnose and fix the problem. They advised me to contact F&P again and try to get recompensed as they agreed that this shouldn't have happened. So I tried contacting F&P again. I was put onto their Australian call center who agreed that I was correct but said to contact the NZ call center the following day as I had just rung outside business hours.

I did this and was told I had to use an F&P-approved electrical repair person and would have to pay for them to come out again! I was also told that because I was outside my warranty, I would have to pay. In the end, I gave up, got it fixed by my repair shop and will NEVER buy F&P again, which is a huge pity because they are an NZ firm and I try to support NZ made. Their customer service is bloody awful and I don't agree with having to deal with them directly or having to use an approved repair shop. It reeks of manufacturer control whereby there is no unbiased decision-making to fix the problem.

As an aside, their repair shop would only give three months warranty on replacement elements whereas my chap gave a year. It has now been three years since we got it fixed, but today the forced fan gave up the ghost--a new problem. Thanks F&P! (NOT!)

I purchased Fisher & Paykel washer and dryer on September 26, 2009. The pump blew out on April 27, 2011, so it was about 6 months out of warranty. When it was serviced, I was told by the technician that it was likely that the control panel would go as well. Sure enough he was right, the control panel malfunctioned next wash. The technician suggested that I call F&P directly because neither of these items should need replacing so soon after purchase.

F&P refused to stand by their product in any fashion. I would strongly recommend looking elsewhere if you are in need of a washer. Let me add that the machine was only used about 2-3 times a week.

We have been married 40 years and have always purchased Fisher and Paykel products. When we renovated our Kitchen we decided to purchase a new Refrigerator. We so wish that we had kept our old one as this one are a dud. We have tried all combinations of temperatures but nothing will stop the vegetable bins filling with water and rotting fruit and vegetables within days. Our local appliance store has tried to help and even sent a technician but nothing changed.

Ordered a replacement agitator for my washing machine. The wrong part was shipped to me by F&P. I called and was given a return authorization for this incorrect part and was told the correct part would be shipped. My account would be credited for the part shipped in error and I would be charged again for the replacement. This all seems a bit backwards but if that is the way the system is set up, it seems a bit cumbersome. I was promptly charged for the replacement but no credit given for the part shipped in error until they receive it back. Okay. But now, they have my money twice and I have nothing. It was their mistake. Why do they continue to have control of my money? They should have shipped out the correct part without charging me again or charge me again but issue a refund at the same time!

I have a seven- year old high-end DCS gas grill (DCS is now a subsidiary of Fisher & Paykel) with a lifetime warranty on stainless steel parts. The stainless steel heat shields have rusted through making the grill unusable. I was told earlier this week, after spending several hours on numerous phone calls with the Fisher and Paykel call center, that if I sent photos of the parts I would be covered under lifetime stainless steel part warranty. Since then I have sent three sets of photos, each at declining resolutions due to their bizarre inability to open normal digital images, showing the rust holes on these simple parts. I was told the photos are being submitted for "technical review" which is ridiculous to anyone who might see them. I have now been told that this review will take until next week (huh?) which makes me question if they have any intention of resolving this matter at all.

My wife and I purchased a Fisher & Paykel Washer and Dryer on 3/12/06 from Lowe's. We were told these were the best at the time. Great energy efficiency. Well, neither machine has ever made a year without something going wrong. My dryer is out of service again because of bearings in the drum are grinding and the clothes are not getting dry. And prior to that it took the dry to run four cycles until the clothes were dry. This has been a regular problem. I've had the dryer fixed at least five times for various things.

The motor, bearings now twice on that, the drum was out of balance. The repair service said that was also because of the bearings, I can't remember the other service call on the dryer. On the washer, we had the motor go out twice, drum out of balance and on the one motor, the repair man never came to the house, just said I needed a pump. It turned out I didn't need a pump. There was a clog in the hose. Too much lint according to the repairman. And here is another thing I don't understand, why don't these authorized repair places keep parts in stock? It takes at least two to three weeks for parts then another week to get the repair service out to fix the problem!

I bought the Fisher & Paykel washer and dryer in July. Two weeks after I had them home, the dryer broke. It took 2 weeks to get it fixed. Ever since then, the dryer has not worked a full year without breaking. The last time, it took them 6 months to fix. And here it is again, broke. This last time, the door that closes on the top loading dryer broke and busted out the front of the dryer. I had 2 bath towels in the dryer.

When I called Sears about it, they were to order me the door gliders. But I got metal jokey pulleys. It was not even close to what I needed in the first place. The tech was supposed to be out here today to fix it. Well, he didn't show up. Thank God I bought the extended warranty on it. When each time they come out, it's around $300.00 to fix the problem, and then another $200-$300 for the parts. These are the biggest waste of time and money. The only way I see them being energy efficient is when they are broke all the time. It's one way to save I guess, but it's a real pain in the **.

I bought our Fisher Paykel Washing Machine on Aug 07. Water has been leaking out of it occasionally, it was attributed to too much load. About two weeks ago, it started leaking almost every load. I researched the problem, and was very determined it has to be the discharge pump. I ordered a new pump from Sears Parts Direct two weeks ago. While still waiting for the pump to be delivered, I decided to do a load of laundry. I can handle the water leak on the floor because the washer is in the basement. Sometime during the wash, the whole circuit board shorted out. What a fire hazard and shock hazard! We called Fisher and Paykel and calmly told them what happened, but the customer service person hung up on us.

On April 25, I wrote to describe my problems with my double drawer FP dishwasher. FP responded with a note telling me how they tried to contact me, etc: On 12/7/10, our customer service manager called you and left a message as you did not answer. She called the local service company as she wanted to resolve your issue and get you satisfied. They were on call and ready to go out pending your approval. When she had spoken to you, she had advised you to try Lemi Shine as you were complaining of wash performance issues and we have found that Lemi Shine helps with this problem. She had spoken to you again on 12/10/11 to followup and see if you had used the Lemi Shine and you advised her that you had not.

On 12/14/11, a message was left for you with regard to getting service with the local service company, and she did not hear back from you so no appointment could be scheduled. She got a call from the service company on 12/16/10 asking if you had accepted, and she had not heard back from you. As of 12/22/10, she did not hear back from you and gave up trying to help you as it appeared as though you were not interested in resolving the matter. We do not feel as though we were given a fair chance to resolve your problem, and are very sorry to hear of the position you have taken with regard to your Fisher & Paykel Appliances."

It sounds good except that it really didn't happen quite that way. I got two calls from a young lady at FP-USA. In the first one, I told her my problems in finding a service rep. She said that she would try and find someone. I told her that I wasn't all that satisfied with the job of washing dishes the unit did when it was working right. She said that the problem was related to dishwasher detergent no longer having phosphates and suggested that I try Lemon-brite. I told her that subject dishwasher detergent had been phosphate-free long, long before my unit was manufactured.

A short time later, she called to tell me that she was still looking for someone who could repair FP appliances. That is the last I heard from FP, period. There are no messages, missed calls, etc. from FP from that time until this minute, no matter what FP would have us believe. I waited from December 2010 until late March 2011 to replace the unit. I think that was giving them a pretty good chance. By the way, a call to the local dealer confirms that they still have no dependable repair rep in the area so I have to wonder just who she was going to recommend to me.

I purchased an FP washer in 2006. I had my first issue with it in 2008, it was jumping around room. When it found balance, the rod came off. I reattached it but it would never balance or drain properly after that. Clothes came out wet and not clean. It always had standing water at the bottom of the tub that would not drain. It constantly beeped and took forever to wash a load. It was very loud during spin, so loud that if I were having conversations in same room, I had to raise my voice. On 5/4/11, we did diagnostics because it would not fill up with water during wash /rinse. The trouble code indicated that cold water inlet valve was bad. I ordered one and replaced it but it still had the same problem. I had to add buckets of water from the sink to fill it so it would continue. Now after reading all these complaints, I see others who have experienced my frustration.

What a joke! It's the worst appliance I've ever owned. Their customer service was no help at all. I called the local service tech they recommended and he told me I would be wise to purchase a new machine and not to get another FP. After I told him my problem, he said I could spend several hundreds of dollars to repair but FP washers are known to continually break down with same recurring problems. I do appreciate his honesty and at no charge. Best advice a service tech has ever given me. I will tell all my friends and family not to waste their time with FP products. I am not going to waste my hard-earned money trying to get any other parts for this piece of junk. FP, you should be ashamed of yourselves. I just hope that my posting will make others wary and run the other direction. If these recurring problems have been going on for so many years, it's not going to improve. FP evidently does not care about its customers.

Our Fisher & Paykel refrigerator/freezer unit has had a series of failures due to poor manufacturing quality. Factory technicians have been out several times to repair the unit for different issues.

The current problem is that the ice maker will not make ice. It will make ice with one or two cycles after the freezer is defrosted, but then will cease to function.

I called customer service. Customer service refused to get involved because the unit has recently gone out of warranty. They will not take into account the quality history of our unit.

The customer service agent claims that the problem is that we don't have the FP supplied water filter hooked up. This is a false claim for two reasons. First, the water is filtered elsewhere. Second, the unit does produce ice immediately after being defrosted. The trouble is with the sensor or solenoid that controls water filling of the ice tray.

The lack of the filter is being used as a further convenient excuse to avoid involvement.

We first purchased a Fisher and Paykel oven, the Paprika edition at our previous address, brand new. We had nothing but trouble with it from the start. It appeared that the thermostat had gone in the oven after only having it for 2 months, it was constantly too hot and extremely hard to work out what to set it on. We thought it was just us at first, but as time went on, it became apparent it was faulty. We had service men out, but it they were unable to fix it for long. The elements on the stove top had to be replaced on two occasions after just 1 year!

When we sold up and moved to our new house we were mortified to find the exact same model installed. The oven appeared brand new without a speck of dirt on it. After less than a year of living here, the internal light has gone and the thermostat is broken once more. Cakes and muffins bake in less than half the time at half the temperature! Everything gets burnt because it is so hard to judge. The rear element heats much cooler than the other three, with things boiling over on one side, while barely being warm on the other. The oven is now stained where so many meals have been burnt on so many occasions because it is impossible to know how hot it is. What a terrible product they have manufactured. I find it hard to believe that we were just unlucky twice, and after asking around the town, I have found that there are other people who are unhappy with Fisher and Paykel ovens. I contacted Fisher and Paykel and they wanted us to pay to get service men out and assess the situation. They're very unhelpful and hard to get any information out off. They basically told me to go away.

We purchased a Fisher and Paykel washer and dryer three years ago. We have had nothing but trouble. The lint does not make it to the lint catcher. It builds up inside the dryer. We had to have it serviced twice and the repairman basically told us that we will have to take the inside area around the lint catcher apart and clean every couple of weeks. What a pain! Well, tonight, we smell something burning. You guessed it, the dryer is on fire. This is the worst dryer we have ever purchased. This could have caused serious damage to our home and family. Beware!

We purchased a brand new Fisher and Paykel washer and dryer on the recommendation of friends. We were told that they were reliable and well-made appliances and that we would be very happy with them. We needed a good washer and dryer to take care of all the laundry that comes with a household of 9. What we didn't know was the ride we would be in during the time that we owned them.

Right after we purchased the washer and dryer, the washer leaked water all over the floor every time we ran it. A repair man was promptly called and he could not find a problem. We were told that this was probably our fault for using too much detergent and the water was spilling over. It sounds plausible but we ran it with no clothes and no detergent, and it still leaked. The repair man came out several more times, trying something different each time. After failing to find what was wrong, it was determined that we had a lemon and we received a new dryer. We went about 2 weeks without a washer, but we survived.

About 2 1/2 years, the dryer started to show signs of fatigue. Sometimes, the electronic panel wouldn't light up when you pressed the Power button. Sometimes, you had to press the Start button several times in order to get it to start. Eventually, it decided that it didn't want to work anymore. We called the repair man and he came out to give us the bad news. One of the parts was worn out and we needed a new one. "How long will it take to get the part?" we asked innocently. One week and $400 (parts and labor). Wow! That's half of what we paid for the dryer! Okay, we thought. We can afford it and be without a dryer for one week. We'll just go to our local laundromat for our laundry for one week. One week. We can make it.

The next week the repair man comes with the shiny new part and installs it - nothing. The dryer still doesn't work. He calls the main repair support facility in New Zealand. "Oh you need this other part too," they say. "How long will it take to get the part?" we ask. One week. Two weeks to get it fixed? We already waited one week so I guess we can wait an additional week, and there was no charge for the additional part. Well, I guess that makes it okay, right? We can go to the laundromat for another week.

So, the repair man comes to our house the second week. This is now his third visit and we are on a first name basis with him. He has the second shiny new part with him and he installs it - nothing. It will not even power on. Again, he calls repair support in New Zealand. "Oh you need this other part too" they say. Wait a minute. The dryer only has about what, 6 parts total? Why does it seem like their repair support is just guessing at what is wrong?

By this time, I feel that it is up to me, the customer, to call customer support and complain. I call the main number and talk to someone there and explain my predicament. I ask to be transferred to a supervisor, which they did. I again explain what happened. Their response? "We need the notes from the repair man to do anything, so you need to call the repair man and tell them to send us the notes." Instead of doing that, I put F&P support on hold, call the repair man, and put them in a conference. Now, they can talk to each other. The repair man promises to send the notes right away. When can I expect a response? 48 hours. 48 working hours, and since today is Thursday, you probably won't hear anything until Tuesday.

The next week, F&P New Zealand called me back. They know that we have been through a lot and they want to make it right. Therefore, they will be sending us a brand new dryer and pay to have it installed and the broken one removed. "Wonderful! When will this happen? Tomorrow? "Three weeks." Um, are you having someone carry it to our house?" "No, it just takes that long, they say. Oh, and you are still out the $400 you already spent on parts and labor. I ranted but I was promised that maybe it could be done in 2 weeks, but it would take at most 3 weeks. After talking about it with my wife, we agreed to the 3 weeks. We'll just spend more time (and money) at the laundromat.

After 3 weeks, I called F&P to find out what was going on. They told me that they did not know what was going on and would have to call me back. "You don't have that information in your computer?" "No. We have to make calls and send emails to find out what is going on," they say. Okay, I'll wait. I get a call about an hour later, telling me that it is scheduled to be delivered in 2 weeks. "What? Why? It's already been 3 weeks!" He says, "Yes, we know sir, but that is when it is scheduled to be delivered." I asked, "Is there anything you can do to speed this up?" He says, "I will send an urgent email and someone should contact you in 24 hours." Right. We've been without a dryer for six weeks and the solution is to send an "urgent email" and wait.

It is difficult to determine exactly what went wrong. Was it the product QA? Was it the training of the repair personnel? Was it the supply chain? Was it that customer service apparently has no way of determining the status of your problem? My guess is it is probably a little bit of all of the above. It has been more than six weeks since our Fisher and Paykel dryer broke and we're still waiting for the replacement. We are out $400 but that doesn't matter to us anymore. We have had to put up with the inconvenience of driving to the laundromat every week to do dozens of loads of laundry.

Maybe a dryer will come eventually but the damage is done. We need to replace our stove and were considering a Fisher and Paykel stove. There is no way we will ever consider buying another Fisher and Paykel appliance, and all of our friends and my business associates are now aware of our experience with Fisher and Paykel.

We bought a Fisher & Paykel single drawer dishwasher back in around 2002. We installed it a year or more later. Since that time, we have had nothing but problems. The first time we had a problem was the night we brought our son home from the hospital when he was born. We woke up that night to fire alarms and smoke everywhere.

I called Fisher & Paykel, and they sent someone out to fix the dishwasher which was the cause. Keep in mind that the dishwasher was under $1,000 in price. This first repair was around $400. We did it as a new one was still so much more expensive. Then, the problems kept coming. A total of almost $700 spent on repairs now and I have finally lost it. They only came to our house 3 days ago to fix an error message for a leak (there was no leak but their records conveniently state there was) for another $120 service fee.

Today, 3 days later, it is broken again. This time, it is some cover underneath the unit which stops it from opening and closing properly. The supervisor at customer care tells me that they will probably have to charge again as it is not related to the fault 3 days ago. That will cost another $120, then parts and labor no doubt. Fisher & Paykel's idea of service was to come out and charge us or we can upgrade to a new one for another $850 or so dollars. Do they really think I am stupid to be paying that much all over again for another dishwasher that is a lemon?

Their supervisor even said to me, "We can't promise that every product is going to be good". Not sure that is the best Quality Assurance statement I have ever heard. So, I ended up telling her that I will now add the dishwasher to land fill (hope they aren't concerned about the environment) and she was of no help whatsoever.

Thanks Fisher & Paykel for a few years of annoyance. Neither I nor my large family and network of friends will buy your products again based on the lack of service and any kind of commitment to satisfying a customer or keeping market share. If you are a values-based organization, I am sure they didn't take long to write.

This is my second comment on my Fisher & Paykel double-drawer dishwasher. Earlier, I reported that I had experienced nothing but trouble with the unit, that it never really performed very well. Although several dealers in my area sold F&P appliances, the sole repair technician was no longer available. One dealer put me in touch with an appliance repairman who had 'some' experience with F&P. He was pretty clueless but had no problem charging me full price for a 'service' call ('service' as used in reference to a bull/cow relationship).

Then, out of the blue, I got a call from a F&P rep. When I told her of my problems i.e. service reps, she told me she would find me one. She told me the poor performance I was seeing may be due to dishwashing detergent no longer containing phosphates. Well, the dishwasher detergent hasn't had any phosphates since long before my 2-drawer nightmare was ever manufactured. She called me back at least two more times to let me know she was still on the case. Last month, I gave it up and bought a new Whirlpool dishwasher, which has been like a breath of fresh air. One of the happiest moments I've had in the past five years was watching my F&P double drawer (actually single-drawer since the top drawer hadn't worked in over a year) dishwasher on its way to the local landfill. Although I am marginally satisfied with my other F&P appliances (gas rangetop, electric oven & microwave, range vent hood, and warming drawer), you can rest assured there will never be another F&P appliance in any home I own. Additionally, I warn everyone I know away from them. I would not accept a free replacement from F&P.

My wife and I purchased a Fisher and Paykel wall oven in 2005. It worked for almost two years then began to have problems after problems. I have notes that fill pages dating all our troubles, repairs and contacts with the company. It finally nearly started a fire in our kitchen while in the cleaning mode. We paid for repairs and had several technicians work on the oven and ended up frustrated with the poor quality and really bad customer care. I sent a demand letter, that garnished a response. Fisher and Paykel "pro-rated" us the next newer model and we paid them even more money just to replace it with another oven. The replacement (that we had to pay for) has lasted 18 months and is having nearly the same issues. I have left messages with the customer care rep and the technician. No replies, no contact, no service, and a very expensive oven that will not work.

I paid $80 for a replacement igniter for my 3.5 year old DCS stove in December. I replaced it and used it twice. The igniter failed again. The company said that I needed to get an authorized repairperson out to look at it again. That's just great if you have a spare $500. But with my husband out of work for two years and unemployment over, I don't have it. This stuff is**! I paid $3,500 on this stove, no less.

This is our my worst customer experience and worst dishwasher we've had!

We bought a 2 drawer FP in 2005. We thought this was the absolute top of the line dishwasher. During the first two years, it worked just fine. We recommended it to other people, but since then, it has been a nightmare. The drawers will not open and close properly. We have had continuing problems. We had 13 service calls in 2010. Two calls in the last two years were for leaks which ruined our basement ceiling and carpet.

I have dealt with Peter from customer service in New Zealand and Steve, the technical representative out from Eau Claire, WI, who was supposed to be at our home last week and never showed up and never called. In my last phone conversation with Peter, which was today (February 16th, 2011), I asked for some of the bills to be paid or a new dishwasher and his exact response was, "That ain't going to happen. Our only obligation is in the first two years."

Anyone who is reading this and thinking about buying one, think again. I would not recommend this to my worst enemy. Please do not respond with the normal response I see that you are giving people to contact your customer service number because that is exactly who I have been dealing with, and I have been getting no response at all.

We purchased double dishdrawer, oven, stove top, and downdraft vent in 2006. We have had problems with all the products except the vent. We like the appliances when "they are working". The biggest problem is getting service.

We purchased at Lowes with extended warranty through A & E Factory service. Each problem takes a ridiculous amount of time to correct with numerous visits out. From the time we report a problem until the time it is fixed, it could take months. The repair service does not stock the most basic parts, so each part has to be ordered from the factory and shipped directly to us. On numerous occasions, the parts are shipped directly to us from the factory, and when the repairman finally shows up, we find that the parts shipped were not correct or incomplete. It literally takes months to get the right part and then for a competent technician to figure out how to install it. Apparently, Fisher Paykel and their certified repair companies couldn't care less for their customer's convenience or satisfaction. As a building contractor, I would never use these appliances again or recommend them to anyone else.

We have an IWL16 Fisher and Paykel washer. We have had it for about three years now. When it works, it's been a great washer with an excellent user interface and very high spin speed. The high spin speed ensures that our clothes are as dry as possible before entering the dryer. We have had two problems with the machines that resulted in service calls. The first was two years ago. The machine was knocking. After two service calls, the suspension was replaced.

The second was a few weeks ago. The machine went totally dead. It took four service calls to replace the power supply/display and then the discharge pump. It turned out that the pump was bad and the display was probably fine. This was inconvenient but I will say that Lissete, who is the customer service manager at Fisher and Paykel in California, was excellent. She followed up quickly to get us our washer back as soon as possible. She covered all repair and shipping costs even though our machine was out of warranty. Yale Electric was the service company and they were excellent as well.

On a side note, while our machine was out of service, we went across the street and used our neighbor's bullet proof 1970's Maytag.

My double drawer Fisher & Paykel dishwasher has been a disaster. The bottom drawer doesn't work and the only certified repair service wants more money to "fix" it than it costs. I'm not convinced that they are honest either. My mom's GE lasted 25 years before she sold it. Don't buy this dishwasher!

I own a Fisher Paykel refrigerator. The door handle is loose. I called the company to ask how this could be fixed as I don't see any screws. I was told that they could not help. No way could I speak to the technical service department. They gave me a telephone number of the appliance repair services in my area so I can arrange for service call at my own expense since the fridge is no longer under warranty.

What type of customer service is this? Based on internet research I just did, this seems to be a fairly common problem with these refrigerators and there appears to be a fairly simple way to fix it, thanks to free advice posted to various websites. It is truly unacceptable for the company to not want to address and help out their customers with a simple issue like this which, by the way, is caused by a flaw in their product since this handle was loose from day one and only got worse over time.

I loved the eco-friendly designs of Fisher and Paykel washer. I purchased a new one for our new house in February 2007. It worked great and I loved it for three and a half years. Then, the drain pump leaked and we had it replaced in June 2010. Guess what? The drain pump is bad again in January 2011. Now, they are on national back order. What am I supposed to do? Is it covered under warranty? The last replacement only lasted for seven months. We are using an appliance repair person whom we know is good because they are the authorized service center in our area.

I have owned this dishwasher for 5 years and have had nothing but problems from the start. Only after 6 months, it stopped working. Fisher would not cover repairs due to bug damage. The bugs were on the circuit board and, well, I never had bugs until this dishwasher. The fact is, the lid does not seal. I have had this pile of garbage fixed every year since it was purchased. I will never buy any of their products again. Their dishwasher has numerous design flaws.

We bought two lemons from Fisher and Paykel in 2007. We bought the extended warranties. The washing machine, around $700, has a water pump that is slowly dying. So, A&E Factory Service (via Lowe's Service Advantage) ordered the part and will repair it "once it finally quits completely"--about a $300 job. The part is sitting on our shelf. I had three visits to the house before someone could diagnose this problem. The dryer, worth $770, has already had or just over $500 worth of work done on it.

We called ** to see if we could get a new machine, as stated in our extended warranty contract. A manager said that our claim had been denied because it wasn't "economically feasible" for them. The dryer still isn't fixed. The A&E Service person has to break the inside of the dryer because a screw won't come out. The first repair that we had done was the temperature sensor. We spent a few hundred dollars for this repair.

This time, the plastic parts are warping due to the heat in the dryer (what?) and they are bending, not allowing the lint bucket to be removed for cleaning. The inside dryer wall lint screen has a huge tear in it (a huge fire hazard as the lint was packed in around internal wires), which I can only assume was there when we bought the machine because, until now, the dryer side has never been opened.

We want to buy another brand of dryer and dump this one. We're terribly disappointed in Lowe's and their "Service Department." The good news is that our warranty is good until 10/2013 so bring it on. We'll keep getting these machines repaired, then, hopefully, dump them in 2013.

Fisher Paykel is a horrible washer/dryer. I purchased it on summer 2007 (it's 3 1/2 yrs old now). I have always felt like it didn't clean my clothes like my old washer/dryer did. I am finally looking online to see what is going on and I'm not alone. This is my first complaint I have ever posted in my life but felt I had to save others from buying this too. You can't wash in "cold" it should be "warm/cold". I want to know how is this energy efficient? You should use powdered detergent not liquid or it will cause more slim to build up. I never knew this. You should do a clean cycle every week. What good is "eco-friendly" if you have to fill the tank up once a week with hot water & Clorox just to clean the washing machine. I'm also looking for a new washer/dryer set and I'm having trouble finding the regular washing machines. Many who sell washing machines are saying lots of people are having trouble with the energy efficient types (many are breaking, they don't clean well, and too many computer parts break). What happened to the kind our mothers had? That's what I want - but they're not out there.

Poor quality dish drawers: We purchased F&P dish drawers 4 years ago and have had numerous service call outs since installation. The plastic tub parts have broken, and most recently (today), a temperature sensor failed, and the upper unit started to smoke. When this happened previously, I followed the advice of customer service which was to turn the power off at the source for a short while, then re-power and run a cycle. It worked the first time, but not this time. I fear the unit is dead, and out of warranty. 4 years - way too short a time to replace a dish washer, but that's what I think we will do.

I own a Fisher & Packel double dish drawer and have had nothing but problems with it over the past 5 years. It floors over causing a F1 code every 3 months. This damages the basement ceiling every time.

Now I am having problems with my Fisher & Packel double oven. When I tried to use it after self cleaning, it will not heat. I will never own a Fisher and Packel product again! The past 5 years have been a huge expensive nightmare!

I have the Fisher and Paykel 2 drawer dishwashers. I called customer service to ask it there were other options for the dish drawer because the tines are so close together, bowls don't fit very well and I can't put many dishes in the drawers. She said there weren't any options and I said, "Well. I don't like the dish drawers because of this." She said. "Well, I guess you should have done more research before you bought the dish drawers!" I was appalled at her response (and yes that is true). Had I realized the tines are impossibly designed as to fit bowls, I would have never bought these dish drawers.

Fisher & Paykel Double Dish Draw failed out of warranty. The entire unit was replaced at no cost by them but at an install cost to me. Now, our second DD dishwasher has water in both draws. It stays about 2 inches and is unsanitary. Their products are horrible!

I purchased an F&P refrigerator 2 1/2 years ago when I remodeled my kitchen. It is a basic unit, no fancy extras. Recently it developed a knocking noise that sounds like it is making ice but it doesn't have an ice maker. I called an authorized repair dealer and learned that it will cost almost $200 excluding parts to correct this problem. A major appliance should function for more than 2 1/2 years without repair! I will never buy a F&P product again.

I purchased Washer in August 2008. It began to become unbalanced in spin cycle.Two service calls later, our washer was declared unrepairable by the service technician. It was the same part twice but the second time the wrapper was destroyed per the technician. Fisher & Paykel said it was still fixable even though technician said housing and all was cracked. After going back and forth for several weeks, Fisher & Paykel told us to call the technician back and have him call them from our house. Each visit from the technician is a minimum of $100. Fisher & Paykel said it was not their problem although supposedly, it was under warranty since this was the second repair for the same job within 2 years. All in all, I would never purchase another Fisher & Paykel product ever. We refused to have the technician to come out again to do the same thing he did the first time.

The dryer is only 4 years old. It has never worked properly and does not dry well at all. Now it is making a screeching, grinding, banging noise. I came to find out that it needs a new bearing and to have someone come out and replace it will cost over $300! It's hard to want to put this kind of money into a dryer that has never worked properly as it is. Especially with a baby on the way. After reading all of the reviews here we will never purchase anything by F&P again.

I purchased a Fisher and Paykel washer and Dryer and for the first two years they worked fine. I now have a washer that wont work (drain pump) and a dryer that squeals so loud that you cannot be in the same room with it. These products are promoted as dependable "fewer parts fewer problems." Well, this is crap. I have been very disappointed and have contacted the company for help was told product is out of warranty so it is my problem. Basically, buy a new pump and pay a repair man to fix it. Bad purchase all together. Will never buy another product from them again. Buyers, beware. You will spend more than the purchase price for their products.

I have dish drawers (set of 2) installed seven years ago. I have used the top and bottom in rotation. We are only two people so it is not used daily. Three months ago, the water began gushing out and there was a ghastly burning smell. Since then, the repairman has been here four times with new/different parts. The wait for parts between each repair trip was a 10-14 days. The repairman has just left after saying he doesn't know what else to do; these drawers evidently will never be operational again.

Double Drawer Dishwasher; this unit has been nothing but trouble. Upper drawer unit leaks liquid rinse agent. If filled to capacity, dishes will not come clean, shortly after warranty expired, upper drawer unit totally quit. I finally got a repairman out to the house (after numerous calls to the place of purchase) who had no idea what the problem was but was willing to "Easter Egg' the job by replacing parts until something worked. I told him no thanks and now work with the lower drawer unit only until we can replace the whole unit after the first of the year. Additionally, we have one of their DCS convection ovens which we never know how it will work from one day to the next, Repairman has been out on it numerous times, replacing the whole electronic control module twice. I warn everyone I know about this manufacturer. I'll never have their junk in my home again!

After only three years, main bearing went out, causing a leak. Due to the design o the Fisher Paykel washer, this leak also causes the main circuit board to short out. My wife for some reason decided to buy a new Fisher Paykel washer. This one started "eating" our laundry. Bed sheets were ripped, towels and shirts ripped. I called Fisher Paykel. Jump ahead many calls, they admitted the wringer was defective, and finally replaced it. No new problems. Asked for compensation for ruined items. Another long back and forth, we sent in a box of ruined items, at our expense, so they could look at them. The items were returned with no compensation. We have lost over $500 worth of items. I will not let her buy another Fisher Pakel when this one goes out in a couple of years.

I have owned a Fisher and Paykel double drawer dishwasher since 2003. It happened to be the worst piece of appliance I had owned in my life. The washer is constantly not draining and dishes come out dirty, although I always pre-wash them and they go in almost clean. I have had service calls every year, and finally, it started leaking and requires $350 service. I am done with this dishwasher and I am not planning to put a single cent into it. I wish there was a lemon law and someone would back up this product. I have read consumers reviews complaining about the lack of support by Fishel and Paykel. I am not even going to try.

I bought a Fisher Paykel GWL 15 washer on Jan. 31, 2007. The warranty was up less than 10 months ago and now the washer needs a new board and pump. The cost of repair is at $377.00. I believe that the investment of a Fisher Paykel product should have lasted longer than 2 years. The service technician said that this happens to this particular model, but it usually happens before the warranty runs out. I have already had the diverter valve replaced. I think that the Fisher Paykel Company should pay for the expense of replacing the board and pump. At this point, all that has not needed to be repaired or replaced is the exterior. I see that others have had the same problem.

We bought a Fisher Paykel Clothes Washer and Double Dish Drawer in 2003. None work after much repair. There was a replacement part in the drain for the washer and a motherboard replacement another time. Currently, the tub will fill and turn, but not agitate. It will spin out the water. At this juncture my repairman offered me a twenty-five year old Maytag he rehabed with a new clutch and motor for 200.00. I took it. The dish drawers haven't worked for at least 4 years. Luckily I have two teenage daughters. I would never recommend Fisher Paykel products.

I purchased the two drawer dishwasher in Jan of 2009. Then on Sept 22 of 2010 while under warranty, it stopped working and showed electronic messages. Three times, a service repair person came to the house 4 hours each time (as directed by Pacific Sales, that is another big problem of this story), exchanged 4-8 circuit boards and the unit is still not operational. The Technician wrote an email to Pacific Sales on 11/10/10 stating it could not be repaired; it needed to be replaced. All that I get from both sides is the run around between Pacific Sales customer service and Fisher & Paykel.

The dishwasher does not even light up when plugged in to give an error or code. It's dead. Dishes inside have been stuck in there since Nov 3rd as drawers won't even open. I've asked for exchange or credit. No one is helping. Now everyone who I have spoken to is out on vacation, etc. A Manager is never even available. After today, which I was told I would have a follow up, I'm thinking it will look lovely in Pacific Sales Parking lot on Saturday with a nice sign!

I have a Fisher & Paykel Washer Model GWL, which was purchased last March 9, 2009. One week ago while washing clothes, the machine started 'beeping' as if it were out of balance. I redistributed the items, same thing happened. The machine does not rinse and it takes 20 to 30 minutes to drain. I called Fisher & Paykel to complain. I told them the problem and that I was not paying for a service call on an item that was a little over a year and all they can say is, "I'm sorry you need to call a service tech". Give me a break, I do not feel I should pay for someone to fix my machine when it isn't that old. I will not recommend this product to anyone or purchase anything from them in the future.

Relatively happy.

We bought a Fisher and Paykel washer and less than three years after our purchase, the pump went bad and caused the main circuit board to quit working. $600 to repair it. What a disappointment. I will not buy or recommend a Fisher and Paykel washer or dryer ever again. The plastic lid on it has also broken off in pieces.

After buying this DD Dishwasher 5 1/2 years ago at Lowe's with 2-year warranty and tax ($1,653.76), the unit went dead just before the warranty expired on Thanksgivingof all days. It did take awhile to get a repair person here and to get the parts, but all was covered under the warranty. The service repair person was not very knowledgeable and had to call F&P for help. Very rarely do I use the bottom drawer and have been noticing water in it. The top draw is that I have been noticing the dishes have been coming out the same way they were put in. I have been putting off repair since the warranty has been up for 3 years now. I checked online for a repair company (Immediate Appliance) that knows the brand and found a very nice one and they came today. Only one day since I've called them. Impressive.

They came today and checked it out. Checked the arms, motors, catch baskets and under the metal trays. He was very surprised at how clean the units were. I wash my dishes with soap before I put them inI know, then why have a dishwasher? After he ran a rinse, he told me it was the motors and lids on both. Remember, I don't use the bottom one but four or five times a year. The top and bottom need to be replaced. He told me to take note of the white residue built up around the edges of the draws. He said the white motors were a defective model and the new ones will be black.

Total repair and cost is $620.06. If these are defective parts and have been causing the problems, why doesn't the company stand behind their parts and replace them? I want to put the thing to the curb, but my husband wants to repair it. I should have checked out this website first and stuck to my guns on another dishwasher. Now, a dishwasher for $2,200-plus for 5 1/2 years is just insane.

My son placed a load of wet, seriously wet clothing in the top load dryer and I got an error code 105. I called a service repair person out over a week and they've stated that they cannot obtain the parts to repair. I've purchased the washer and dryer brand new about 2 years ago. Is there a repair company in the USA which can repair this brand?

The Fisher & Paykel clothes washer is the poorest excuse for a high priced energy efficiency appliance ever made. When washing a large load the average is to re-balance the load 5 or more times and it starts the cycle over again using extra water and energy. Buyer beware!

After spending some time researching to purchase a washer and dryer set, we were intrigued by the apparently innovative designs offered by Fisher & Paykel, such as low water usage, high drum speed, low noise, light weight, as well as a top loading dryer. So in July 2008, we purchased their Intuitive Model washer and dryer set. Within two months the nightmare started. The dryer started to make loud, grinding noises. In less than two years the dryer bearing was replaced four times! Multiple e-mails and phone calls requesting a replacement or a permanent fix resulted in just offering a new bearing and a let's-wait-and-see approach. Now the bearing is leaking grease and discoloring the clothes. We believe they have no solution.

Certified mail to their Customer Service Department in Huntington Beach, CA, and the home office in New Zealand remain unanswered. Our advice: Stay away from Fisher & Paykel products. It is not worth the frustration and hassle!

I bought a Fisher Paykel washer even though I planned to buy a Maytag. The salesperson talked me into it because he said it was manufactured in California (American made and all that), and it was the best machine money could buy. He even bought this machine for his mother. I heard later they had some kind of promotion where they were trying to sell more of the FP brand.

I have owned the machine for about 5 years and it has been nothing but trouble ever since. It has flooded my laundry room twice. It constantly leaks. The control panel has gone out twice and it just did again tonight! This machine is a LEMON!

I'm a New Zealander now living in the U.S. I purchased 2 F&P washing machines in the late 80'smid 90's (GWL model) and was most impressed with them both. I always thought if I needed a washer and dryer here in the U.S this is the brand id buy, but after reading all the complaints, id now buy another product. There customer service seems very poor and it's a wonder there still in business here in the U.S.A. I now realize why Lowes no longer carry F&P washers and dryers. I'm grateful for this website and I'm sorry that a kiwi product has let down many Americans hard earned money.

I purchased the Fisher and Paykel double dishwasher drawers against my better judgement. With a newer style product it is always better to wait until kinks are worked out. But I loved the idea of being able to run a smaller load of dishes per day, rather than wait days for a full load to run. I bought the curved front model for its looks and just a few months into the purchase, the exterior top piece with the control buttons started pitting and getting discolored. I immediately regretted my decision and contacted the company. They told me that I could buy replacement pieces for an unreasonable sum per unit and that I must have used a harsh abrasive cleaner, which I did not. And for the price of a competitor's less expensive model (several hundred dollars) I could swap out the fronts entirely for the stainless steel model without the plastic curved part, or the kit to attach a custom door panel.

motor because I switched them to try.

The longer I have it, the worse it gets. Sometimes the dishes are clean, sometimes they aren't. Sometimes they dry, sometimes they don't. I feel like I was scammed, when I thought I was buying a product that would last me for years and I was really proud of it. I am ready to drag this unit to the curb. For what I will pay for a repair and probably another motor at this point, I could buy the same builder grade cheapo model that I had, which worked sufficiently for eight years without a glitch.

My 6 year old Fischer and Paykel dryer has hardly been used. I've completely dried 90 loads of clothes in it. Usually, clothes are fluffed and dried outside. Now it is making a sound like there is sand in it. Everyone wants to say that things are made with more things on them and with less quality to keep the price down. This is dumb for the price I paid. I thought that I was making an investment.

My daughter purchased a Fisher & Paykel washer to the tune of over $900.00. This is without a doubt the worst washer I have ever used. It is supposed to be energy efficient, but it takes an hour to do 1 load of laundry. That is, if you're right there, because it rarely runs through a cycle without getting off balance, especially sheets, they wad up like a lump of rags no matter which cycle you use. It is extremely hard on the clothes and has wore them out faster than any machine I have ever used. It clanks like it's on its last leg and I doubt that it will last very long. It has put black marks on the clothes that do not come out, I don't know what that is. All said, this is without a doubt the worst washer I have ever used in all my 72 years. Never have I seen such a piece of junk, the company should be ashamed for putting such a product out there.

I purchased a 2006 Fisher Paykal washing machine for $700.00+. In 2009, drain pump went out, repair costs $245.00, now in 2010, drain pump went again, estimate to repair, $255.00. Repair records sent to Fisher Paykal, which showed no customer fault on parts. Fisher Paykal would only pay for part replacement only, retail cost of part $89.00. I would be out $166.00. Machine cost $750.00, add repairs $245 & $166 = $1161.00. Somehow I don't feel it would be a good idea to throw good money after bad. So here I sit with a "lemon" machine" and a manufacturer that will not stand behind their product. I could have purchased a new machine for the repair expenses. Fisher Paykal refused to work with me in any way. Contact number goes to either New Zealand or Australia, or at least the times I called I spoke to a customer service person at one of those locations. I don't know why the California address is noted at the page I went to for the US contact.

I needed to purchase a removable lint collecting basket on the dryer because what I have are so light weight and flimsy. The cost quoted was fifty dollars. I complained and when I initially was received, I had no satisfaction. After registering my complaint on this website, I got a call from Mihi who said that I would only need to pay the freight cost of ten dollars. Samantha took my return call and I paid the ten dollars and sixty cents cost through her. Since I expect that the lint collector basket won't last more than two years even being handled with the lightest touch, this was a relief. The machine is three years old and this is my second basket. It is obviously a design flaw. I am grateful that they addressed the problem but I spent many calls getting this adjusted.

Seventeen months ago, I walked into our local appliance store set on purchasing a new front loader washer & dryer set. I'd researched & compared numerous brands for several months and I was well informed on the set I had chosen and I had cash in hand, ready to purchase. While there, a friend of mine had just been given the sales pitch for a Fisher Paykel set. I'd never heard of the company but after my friend told me about them, I was interested. I spoke to the store owner who told me if I bought the set and used it for 30 days then decided I didn't like it, I could return it for a full credit toward the set I originally intended to buy. The Fisher Paykel set was less expensive but seemed to be more what I was looking for.

I took it home, kept it and have loved it until 2 weeks ago. I began smelling a "hot" smell and the entire inside of the washing machine was black from smoke. The repairman said it was the motor. I waited two weeks for it to arrive and as soon as it was installed and the machine turned on, smoke started all over again. The repairman contacted Fisher Paykel who advised him to run a test on. Guess what, the pump! Just like everyone else on this site! The pump was faulty and while they were testing it, the board took a power surge and burned out. Now I'm out a board and pump and will wait another week or so until the new parts arrive. When I bought my set, the store owner told me they almost never have to repair these machines. I find it hard to believe that I'm the only person in the US who has a fairly new machine that has a faulty pump, motor, and board.

After reading this website, I'm concerned about how many pumps have gone out on other machines. Also,many people have had numerous problems with apparently, the lack of good customer service. I was planning to purchase a Fisher Paykel dishwasher next month and it is more than twice the price of my 2nd choice. If this company is no better than what is portrayed on this site, I'm re-thinking my future purchase. Everyone seems to be having the same problems, makes me wonder.

I bought a Fisher Paykel washing machine and dryer on 2/23/08. I had to have the washing machine repaired with a new pump. The repairman said that the company should stand behind it because this shouldn't have happened. I called the company and registered a complaint. Their answer was "I am making a file on your complaint". I was to fax the repair bill to them and they would let me know. I was asking the company to stand behind their product. I faxed the bill and this is what customer service is to them. They have not yet called me and discussed my complaint. It was repaired on 8/20/10. I also wanted an Eco-Smart washing machine and this is what I got. Very poor customer service and no answer to my complaint.

I bought a FP Eco Smart washing machine about 7 years ago. About 5 years, I had to replace the pump and it is going out again. Also, the agitator has lost all of its fins. If I can recall correctly, I paid about $500 to $600, which kind of ticks me off. I am the type of person which states you get what you pay for. Obviously, I got what I paid for an expensive **.

I bought a Fisher & Paykel washing machine in 2005. I had it about 1 1/2 to 2 years and the pump went out. Since that time, I've had the same problem with the washing machine two more times, the last time being July 2010. It was repaired for the 3rd time (the "repair process" took two weeks), and I washed 2 loads of clothes, then it quit running completely. The repairman came out again, and decided that it was the control board. A control board was ordered and was installed (this process took another 3 weeks). This, however, did not fix the machine. I was told that the control board was defective and that another one would have to be ordered, and was promised that since I had been without a washing machine for 5 weeks that the part would be overnighted, and the repairman would "work me in" once the part was in.

However, after several days without hearing from anyone, I called to check on the status of the order. I was told that the part was not ordered for several days, and it was not overnighted. So, by the time the part comes in, and by the time someone can be scheduled to come to my house, I would have been without my washing machine for 7 weeks. Fortunately, I did buy an extended warranty, so they have been paying for everything (the warranty company has paid $524.20 so far to repair a washing machine that I paid just over $600 for). I think I bought a lemon and my washing machine should be replaced, but I'm afraid now that the warranty company has paid so much money to get it repaired (a supervisor at the warranty company told me how much had been paid out so far), that they will not replace the washing machine. Also, it should not take 7 weeks to get a washing machine repaired!

I purchased a Fisher Paykel washing machine on 6/10. I paid over $500 for this machine. Twice, I have had a repairman here, because the water would not pump out. Twice, the drum came off the spring. After one visit, I went and did a load of laundry to come back, and find the basement had an inch of water. After the last visit I have been told it would be over $500 to replace the four shock absorbers and the pump. I am not about to invest another penny into a machine that so far has cost me over $800. The nightmare goes on.

Our Fisher Paykel washer and dryer cost us $1,400 about 2 1/2 years ago. We wanted something we could depend on that was energy efficient. They are worthless pieces of crap. The dryer constantly breaks down and we take it apart and clean it all up and replace parts about everything in 3 months. The company will not give us our money back and will not pay for the parts. The dryer takes forever to dry clothes and literally bakes them. We are very, very frustrated. The washer doesn't clean as well as my 15-year old Speed Queen did and it was still running after 15 years when we sold it. I never did anything to it, except kept it clean and maintained. We take care of what we own.

I have a washer Fisher Paykel Model GWL11. I have had the unit for 7 years with no problems. The water pump is now leaking, it is a simple fix. All it needs is a new seal, but you should sell the seal without having to buy the whole pump. Maybe a $10 seal instead of a hundred plus dollar pump. It's such a waste.

The lint cup on my Fisher & Paykel dryer will not come out. It seems to have been locked by the "advanced" electronics of this system. I cut off power at breaker box to hopefully reset the memory. I don't want to pay another $125 service call on this 4 year old lemon. Previously, circuit board went out after 2 years. The socket got caught in drum after 3 years. I love the top load, but that's all I love about this product!

My wife and I got 7 years out of our F-P Eco-Smart washer which is apparently pretty good from reviews that we have read. There was a burning smell, the drum wouldn't turn and the thing leaked. We called F-P and they said that a service firm would call us within 48 hrs. No call. I called F-P back, they said the same thing. I asked them for the service firm's business name & tel. no., but the F-P rep refused to give it to me. No call. We bought a Whirlpool washer and will never, ever buy another F-P product. Total lack of service. Do not buy this firm's products.

We have had 3 repair attempts, and no one has been able to stop our double dishwasher model DD 603 from constantly sounding the F1 alarm. We called the customer service number for Fisher Paykel and got the run around, in fact the representative was rude. I can't find a repair person. I'm considering taking it to the dump and replacing it with a reputable brand. This has gone on for 3 years.

I purchased a Fisher Paykel refrigerator on June 12, 2010 and it stopped working 12 days later. It took weeks to get it repaired. Numerous electronic parts were replaced, but it stopped again today, July 29. We lost all our food in both times. We've requested a refund or a new refrigerator but to no avail. They will only repair it. I don't understand how Fisher Paykel can take your money, deliver a faulty product and not be accountable. This company can't service what they sell. Parts take weeks to arrive and they don't seem to care. I still don't have a working fridge which makes it difficult to prepare meals and eat properly.

I bought Fisher & Paykel intuitive washer 3 years ago. It stopped working and I was told it was going to cost as much as a new washer to fix so I gave up. Then I decided to find out what was actually wrong; I googled the error code and found it was the rotary sensor. I got a new one, had it replaced for $200 total. All was well. I got 10 loads (if that) out of it and now it has stopped taking in water. It says it's filling, but isn't. I've checked all possible "normal" issues but after googling again, it seems I need either a solenoid or the water inlet valve replaced. This is getting ridiculous. Also after Google came up with so many people with the same problems, I began to wonder if this whole line of machines are just lemons. It's absolutely appalling!! The retail cost of this machine was $1,599.00NZD. That's not cheap, and for it to **** out over and over is unacceptable!

Fisher & Paykel dish drawer is the most unreliable product I have ever owned. The original unit was problematic and replaced (free) under warranty. The replacement unit is just as bad. I have spent $900 in the past 18 months for repairs and parts, and I am facing another bill for $350 to fix it, again.

I am going to buy another brand rather than sink more money in this **. I have never had a problem with GE, Kitchen Aid or Maytag appliances, some that I have owned for 18 years.

Fisher & Paykel has consumed more dollars than all of my other appliances, combined!

My 8-year-old washing machine is dead in the water. The computer is shot and to fix it will cost almost its original cost. I should hope that when you buy a top of the line product, it would last a little more than 8 years. I asked the company to stand by their product and just ship me the replacement item. I would cover the installation cost. This was their reply: "We have been in contact with our supervisors and, unfortunately in this instance, we cannot assist with the cost of the repair. We are very sorry for the inconvenience caused, however, due to the year of the unit and no service carried out we cannot assist. "

What a rip off! I now fully understand the expression "buy American". Responsibility for products made outside of the US is one big joke! Take the money and run! Fisher & Paykel will never get a recommendation from me. They'll only get the truth!

Bought a Fisher and Packel washer in February of '07 and also purchased Lowe's advantage plan for a 5 year warranty. Had numerous service calls on the pump the first three years we owned it, then the pump went out, shorting the control panel. The pump and control panel had to be ordered from New Zealand and now the control panel is still on back order at day 21.

I have a Fisher Paykel Dishdrawer that is 4 years old. It quit working. Tech ordered new optical reader. They discovered after totally dismantling it, that the optical reader had become misaligned over years, due to original equipment manufacture defect. My tech from Dalton's created temporary fix with a twistie-tie. I discussed it with Fisher Paykel tech, who after hearing solution deemed it satisfactory and hung up, and refused to provide his name! I contacted F-P customer service 5/6/2010, waited for response but didn't receive any. I called back on 6/30/2010, still didn't get any response.

Today, I was told by Kiley, the supervisor who refused to disclose her last name, that they will not assist in replacing, since the dish drawer is out of warranty. I told her it is unacceptable, and that I would pay half, if they could pay the other half. Per Kiley "we will not be assisting with this product". I challenged her with the recording where FP goes on about "Integrity best part of any business relationship and Fisher Paykel stands behind its products". Ha! Obviously not.

In addition, certainly a "customer service" supervisor, should be proud enough of her firm, to not be scared to provide her name, especially when she is in New Zealand! This is another sample of standing behind her product? To all potential buyers beware, this company does not build quality products, and does not inspect its products, and obviously, has no integrity, other than lip service.

I now have paid for 2 service calls to repair this defective product, and must now replace it at an estimated cost of $700-$900. I will be glad to pursue legal action against this firm.

I bought a Fisher & Paykel refrigerator because we decided that an ice-maker and water dispenser were great features in an appliancewell worth the extra plumbing costs.

The dealer, Midland Appliances, does nothing. They took my money for the range, fridge, and dishwasher and seem not remotely interested in ensuring that these appliances work as promised.

I am still in the market for clothes washer and dryer. I will never patronize Midland Appliances again and I will certainly never buy Fisher & Paykel.

Our house came with a Fisher Paykel gas range (RGT484 series), which is supposedly high end and expensive. An internal brass nut/compression fitting split lengthwise, causing a serious gas leak, which filled the kitchen. Fortunately, we smelled the gas before any explosions or asphyxiations occurred. The cost to replace the small defective nut is $226. The estimated time for receipt of the nut is 2 weeks. Outrageous. I would not even consider another Fisher Paykel product in the future, and urge others to consider this before buying.

We purchased the Ecosmart washer and Smartload dryer in December 2009. The dryer has never gotten hot enough to dry even a medium load in one cycle. It had been a boon to our electric bill and the lint trap doesn't collect lint very well. Our clothes also stink when we take them out if we don't use several softener sheets. The "stainless steel" drum actually seems to be made of plastic, which is logical due to the mechanism used to close the dryer so the drum can rotate. But it does not conduct heat well enough to dry anything and metal snaps and buttons are always cool to the touch when the cycle ends. We regret not returning it in the available time and will be buying a cheap dryer to replace it with since we're sure it'll be better than having enormous electric bills every month from running this machine 2-3 times to dry one load.

Beware if your Fisher Paykel product needs service. Service and parts are hard to come by. They have only a few service companies in one of the largest metro areas (DC). Service is slow and getting parts can take a long time if they have to come by boat from New Zealand. We have a double oven that between the service company not being able to diagnose the problem, replacing the wrong parts, and then FP sending the wrong parts. It was out of service for almost 4 months! Their 800 line was pleasant enough but did nothing, did not follow up with us nor cared about the fact that we had a $3,500 oven that did not work for months. Glitzy products but be very careful before you buy any Fisher Paykel products to see if they have service in your area. Oven was out of service for almost 4 months.

Brand new Fisher & Paykel dishwasher (model DD24DCTX6). No damage to shipping container when delivered to house. Unpacked to find the stainless steel cover was loose due to a broken plastic piece that fastens it. This installs in the side of drawer so had to be broken at factory. Still waiting on fix, we purchased in April and installed in May. Water does not drain. Handles have sharp plastic feel that could cut a finger. I called them on their US number. They have little interest in the problem. I purchased from Sears and they have little interest in the problem. I can understand Sears. They could care less about anything.

Bought a Fisher and Paykel washer and dryer in October of 2006. The pump went out on the washer after a year but was easy to replace and only took a week. In April 2010, the circuit board went out on the washer. It took five weeks for a new one. The service man replaced it and the new one went out while he was still here. I am impressed by the research in developing the sophisticated wash cycles, but decided to ditch the washer and dryer and bought a Samsung which is rated by J. D. Powers as number one for reliability. Consumer Reports, etc., test the unit for function but Powers tells you about the reliability from people like us. No more Fisher and Paykel. FP engineers don't design the washers well and that is a shame because the research guys in their company do a great job of development. From the comments I am seeing and the shrinking number of dealers in the US, I think we won't see much of the Fisher and Paykel group for a long time.

We purchased a Fisher & Paykel washer in September '07 and were very pleased with it until 6 months after the warranty expired and the seal leaked on the water pump, shorting out the main control board. Apparently, this is very common and it would have cost 1/2 the cost of a new one to repair but doing it myself, it only cost 1/3. Complaining to FP only got lip service. Apparently, they are not customer service friendly. If you have one of their washers, I'd recommend changing the water pump about $60 every 2 years so you don't have to replace the main board too, $135. If you don't have one, you're lucky.

We have had a Fisher Paykel ice making refrigerator for just on 2 years. It has worked intermittently during this period. The ice maker has not worked suitably and has required more than 4 service calls. We go through a nightmare every time we try to get Fisher and Paykel to honor the service agreement. We were assured when purchasing the goods that service would not be an issue. Fisher and Paykel have the most unreliable products and their service standards match this. We have since decided to get rid of our 2-year-old Fisher and Paykel refrigerator and buy a good quality appliance that will not ruin our food by freezing anything that is close to the back wall of the fridge.

A Fisher & Paykel fridge came with our new home. Approximately six months after moving in, the ice maker and water dispenser stopped working. I called F&P, as well as checked the troubleshooting tips in the manuals, to no avail.

A local service company responded quickly, and identified a problem with the parts. I was told parts were to be ordered and it would take several days to a couple of weeks. Apparently, the parts are not available, and the fridge and freezer are not repairable. The service company requested a Replacement Authorization (RA), over one month ago from F&P.

I've made repeated calls to F&P, and the service company. Last week I was promised that an RA number had been provided, and I should expect to see a replacement fridge unit either this past Friday or Saturday. I called F&P again today, and was advised that they have just provided authorization to their US counterparts. The US, in turn, has to notify the Canadian distribution etc., so it will be at least another seven to ten days. It's very frustrating to wait five weeks for a non-working fridge and freezer to be replaced and repeatedly having to chase down the complaint and still no resolution.

I have an older post here dated April 30, 2010 under William. Please be advised this concerns the same post. I was happy to see F&P stand behind their product. I am still waiting on the control board part. It is on back order. F&P advised it should arrive by the second week of June. My washer has been dead in the water since 4/28/2010. This is the best they can do. The part is on back order, because they cannot produce it fast enough for the amount of failures they have had. The second part is coming from Thailand and F&P advised that Thailand has a war going on. I was like "Send the part from New Zealand where it is made." She said, "No, we have all parts made in Thailand." It's time to buy a new washer, fix the old one, put it on Craigslist, and sell it off before it gets bad. I cannot represent a good product. Please change my newly enlightened ideas of F&P. Do not buy this stuff ever unless you live in Thailand.

My Fisher & Paykel is broken again-- flashing F1 again. It's impossible to get technical help or estimates by phone. I will be replacing it with an American brand that any fair-priced local repairman can fix without ordering parts from New Zealand! No more mystery men at double the fair labor cost!

I bought the dish drawers in Nov., 2009 & had it installed in my new house. I had loved the set I'd had in my previous house and couldn't wait to get another set. The top drawer broke down before Thanksgiving and so I was without it over that holiday with company. The heater plate in the bottom drawer broke down before Christmas so I was without it for another holiday with company. That was replaced and broke down, so I was without it for the New Year holiday. All in all, the heater plates in both drawers have been replaced as have the controllers in both drawers. This has necessitated 6 service calls. The first time I used the bottom drawer after the heater plate was replaced there, it broke down. When the service tech from the company where I bought the dish drawers was in my home, he called F/P and was told to try replacing the fan. This would have been the 5th part to be replaced in a brand new machine! I said 'no' and called F/P myself and said I wanted a new machine. I was told that as long as a part could be replaced, they would not replace the machine. The company I bought the machine from also called F/P and was told the same thing. I've been without the use of my dishwasher more often than I've been able to use it! I think it's understandable that I don't believe that replacing the fan in the bottom drawer would be the last of the break-downs. Is the fan in the upper drawer next? Then what? At this point, I wouldn't have another set of dish drawers from them if they did offer it. It seems that as long as a part can be replaced, there's no limit on how many they will do. I will never buy from them again and will take every opportunity to tell of the dirty way they treated me.

I paid $1,000 for a dish washing machine that is worthless. I will replace this piece of junk with another brand at my own cost. Fisher&Paykel say they are a company with integrity and that customer service is important to them. They show no integrity and don't care about their customers (even if they are repeat customers). Stay away from this company's products!

I bought both Fisher Paykel Washer and Dryer from Lowe's in Aug 2008. Having only 2 people in the household, they are used only 2 to 3 times a week. In April 2010, the washer died on me. The repair man came. The main board on machine was melted. The repair man came back 2 weeks later after ordering parts out of Australia and replaced them. The washer still did not drain water out of tub. The motor is fried and now has to be replaced along with some other parts because it apparently is leaking also around a seal. I never noticed water on floor .However, you can see where the water leaked out when you look at the drain hose under the washer. Thank God the warranty is still in place. The two parts that have already been put on were a total of $600; that is as much as I gave for the washer. Now the motor and other piece has to be replaced under warranty again, thank God. What happens in another 12 months is another factor on whether I would ever buy another Fisher Paykel product. I don't think so.

I purchased a pair of Intuitive washer and dryer. These were toted as the next big green and eco-friendly washer and dryer. We read the consumer report reviews and did a lot of work on determining if this was a good product, and at the time it appeared to be. We took these home on 7/2007. Within the second year, the dryer motor went bad and was replaced under warranty. This last week, the washer bit the dust just died in the middle of a cycle.

Warranty expired 7 months ago, needless to say, we were rather upset, but I was willing to give Fisher & Paykel a chance at redemption. Well, I can say I am somewhat impressed. They are going to cover the parts, a pump and control board. I will have to pay for labor $45.00 and $69.00 for the initial diagnosis. Considering this, I am not sure I can recommend this brand, but I will honestly say they did not have to do what they did so I feel a little bit better about them and their integrity. Ultimately, we like the washer and dryer, read the instructions and understand the product, and if you have issues, call them and see if they will treat you well. I feel like they did try and help me.

I purchased washer and dryer and have had nothing but problems with the dryer. The stainless steel tub looks like you have taken a hammer and beat it. I talked with customer service and was told we had been drying clothes with buckles on them. We do not even wear blue jeans. So this bucket does not hold water, dryer will not dry. To all reading this, please do not buy this junk!

I bought a washer and dryer pair 5 years ago and they have been nothing but trouble from the get-go. The dryer never dried a load of clothes completely. Just got a new Whirlpool Dryer and it is wonderful! I wasted about $500 on service visits to fix the problem. Don't ever buy Fisher and Paykel appliances!

I also thank everyone for their comments on this company and their products. I have been - correction - had been seriously looking at buying one of their fridges as it was one of the few that met our width size requirements since the industry has apparently retooled but I had great concern about customer service with this company being an ocean away. So thanks to this web site &and your comments. I will continue to shop. By the way, I owned a Sears Kenmore washer and dryer with the at the time (in 1980) new electronic touch board - and was it a wonderful machine. I had it for nearly 25 years before the board/machine went out. Guess these manufacturers can't afford to produce a good product as they would go out of business.

I had my kitchen redone 5 1/2 years ago. The builder recommended Fisher & Paykel appliances. I bought two side-by-side ovens, microwave, cooktop, dishdrawer and an outside grill. Thank God I didn't buy a Fisher & Paykel refrigerator.

I'll start with the microwave. The digital clock doesn't work, the paint inside the microwave is peeling off and the metal is rusting, there are big rust spots throughout the oven. The ovens, one oven takes forever to heat up, the sides and bottom of both ovens have rust spots. The cooktop, when you light one of the burners, it doesn't stop clicking. The dishdrawers' racks are broken and it doesn't do a good job of cleaning the dishes. The outside grill is falling apart, the knobs are broken, the ignitor doesn't work, the light doesn't work.

I called an authorized Fisher & Paykel repair service to look at just the oven and cooktop. I was given an estimate of $600 to do the repairs on these two items. I paid $85.00 to hear this. I contacted Fisher & Paykel and was told the repairs would be out of warranty. I complained and was told to have a repair man come to my home and call Fisher & Paykel's technical department. They gave me the names of two repair services in my area. One place never returned my call, the other repair service said they would call me to let me know when they would be in the area (by the way, I called two weeks ago). I called the repair service on Monday to find out if they were ever going to be in my area and got an answering machine.

I left a message and heard back from them on Wednesday and was told they would be here on Friday. I asked if they could come in the morning because I have an appointment on Friday afternoon and was told they don't begin working until the afternoon. I refused to cancel my appointment and said I would find someone else. I found the name of different repair services in my area and got one to come to my house today. I called Fisher & Paykel for the repair man to speak to them and Fisher & Paykel said they weren't an authorized Fisher & Paykel repair service and they couldn't deal with him.

I explained to the Fisher & Paykel representative that this was the only response I got after calling their recommended repair service, I also explained about the repair service that didn't start working until the afternoon. I didn't get anywhere and had to pay another $85.00 to hear what pieces of junk I have. Fisher & Paykel is supposed to contact me with other repair services and I haven't heard from them yet. I would like to know why I have to use an authorized repair service and not an unauthorized Fisher & Paykel repair service.

First, I'd like to say why do people complain when things go wrong or break down? You never hear of the good things. We live in a throw away society. A lot of products from appliances to DVD players aren't made to last like those 20 years ago. Nobody is perfect and no machine will ever be perfect. In my family, we have always had F&P gear and nothing ever went wrong with them. If you got a dish drawer from F&P and it has needed servicing 6-7 times in 2 years. Contact the company you bought it from and ask for a replacement instead of wasting everybody's time. If your car breaks down 6-7 times in 2 years for the same problem, most people would contact the mechanic and get the problem sorted once and for all without having to pay for the cost.

The call center to F&P is located to 3 areas in Australia and 2 in NZ (Auckland and Dunedin). The amount of calls they receive in a day from all round the whole globe is like that of any bank call center. Calls usually take bout 20 minutes to go through every detail of the client. If you can't get through, sit down and hold tight, your call will be answered (impatient people never get through). Last but not the least, if you have a complaint to an appliance, instead of writing Bollocks on an unsupported website, try laying a complaint with the manufacturer and at least you will be taken seriously and the issue can not only be resolved but the company can investigate these problems for themselves.

This is not a complaint. Quite the contrary. I am currently a resident of Australia for 20 years (previously 20 years in New Zealand). I have owned and operated Fisher & Pykell fridge and washing machine without any concerns. My current washing machine, bought 10 years ago, was bought when my marriage broke up. I have no complaint about that. My fridge, recently sold to upgrade, is still going after 12 years. I am not the only person to be totally happy with his F&P purchases.

In traditional designs, sealing is only required at the door. In the FP DD, each tub has a motorized lid/seal that clamps down on the tub when it is in its home position. Additionally, because the tubs/drawer withdraw from the unit, it requires that the power, water supply line, and water discharge line to each tub be of a flexible/foldable design to allow the drawers to be pulled out and pushed back in. This is a much more challenging and complex design to accomplish compared to a single door design. I would fault some of the choices of materials in some key places, particularly the all-plastic link-support wand of the earlier models that will break after a period of time.

Newer models were upgraded to a metal wand. In my case, the wands had both broken, and this allowed the rear portion of the wand to occasionally lay on top of the tub when the drawer was closed, and then get trapped when the lid clamped down, leaving a small gap that water escaped from and eventually triggering the F1 flood error code. Replacing both wands with the newer versions, sponged up the excess water, blew out the excess water with a leaf blower (hair dryer will also work but is slower) and allowed the unit to dry out for 24 hours. Replaced the drawers back onto their glides, plugged it back in and it's working fine.

Total cost: $55 parts and shipping. On another note, if you always have water remaining in your tubs at end of cycle, whoever installed your unit did not route the discharge lines correctly. There is a "loop" bracket that must be positioned at the correct height relative to the drain connection, and the excess discharge lines trimmed correctly to enable a correct suction to allow the tubs to drain completely. I found and corrected this error on a friend's brand new unit and eliminated the problem. If you start to get water discharge into the other tub when running a cycle, there is an obstruction in the discharge lines where they "T" together and connect into the house drain. Any obstruction, even partial, will allow water to be pumped up to the T and then be diverted back up the other discharge line and into the other tub. Clear the obstruction and this problem will go away. The two most important pieces of advice I can give DD owners are to rinse the dishes of large food debris before loading and, secondly, clean the unit occasionally! The filter catch tray monthly, more often if the unit is used heavily. Learn how to remove everything in the tubs at least once a year for cleaning. You will be surprised at what you find on the underside of the stainless tray! If you don't, all this stuff ultimately comes loose and is pumped down the discharge lines where it can obstruct the T junction, causing pressure backups and leaks. Also, periodically clean the top of the tubs where the lid seals mate. After several years you may need to use a decalcification solution to remove buildup that can cause poor sealing, followed by--you guessed it, leaks!

Bottom line, don't expect this unit to act as a garbage disposal, clean it periodically, and it will treat you well.

Purchased these appliances when we moved to our new home in January 2008. The washer throws water on the floor if I have a very heavy load in it. The dryer kept having a noise. I had repairman here 3 times. He finally brought a Fisher & Paykel rep with him and he could not find my problem either; he replaced my dryer. That was late January 2010. In March, the new dryer started having a noise (sounds like a knock) after it heats up and now I am told there is no warranty on the new dryer. I would never buy another product from this company.

Double dish drawer dishwasher. We purchased the extended warranty (thank goodness) and have another year to go on it. When we first began to have problems with the dishwasher, we contacted the appliance store where we purchased. Since we had the extended warranty, it was processed through a different corporation. It took days for them to get anyone in our area approved to repair the dishwasher. Unfortunately, when the repairman came out the parts were computer modules on both drawers. It took weeks for the repair parts to be shipped from New Zealand. There is only one place in the US that handles all the repair parts for Fisher and Paykel. Must be a real run on repair parts if they can't keep them stocked.

Then we encountered the same problem again. The repairman came out and repaired them again. And, yes, the repairman tends to side with the company. They are the ones getting paid by the company, and since they are the store that sold it I am sure they have their reasons. Meanwhile, back at the ranch, we have had to ask for the same repairs a third time. What are the odds of this happening 3 times in 9 months? This company (Fisher and Paykel) is not reputable, their products are made poorly, and I am so tired of having it down--especially tough during canning season last year.

So far every repair has been paid for under warranty. But the dishwasher has ruined my pots and pans and their finish. It has ruined our plates and glassware with the filming and ruined finish. I will have to purchase all new plates and glassware when we finally have to get a new dishwasher. I have had my Mirror pressure cooker for over 40 years. The finish on it has never had a problem until this dishwasher. It has ruined the metal. The handles on all of my pots and pans and utensils are ruined. How can one brand of dishwasher cause so many problems to items that have been useful and still have years ahead of them? It is mind boggling. You get into reading all their fine print, and sure enough they say that the dishwasher can have adverse effects on certain types of dishes. Hurray for them! (That was sarcasm.)

We bought the Fisher and Paykel washer and dryer less than two years ago. The dryer was not processing lint properly (it was storing it up in and around the lint filter box not in it). Also, there was a burning smell one day and the shiny interior of the drum was suddenly discolored. F&P covered the repair person replacing the drum and thermostats (apparently there are two of those). The new drum is a dull finish. I called to find out why it isn't shiny anymore and a very young and snotty customer service "lady" stated that she didn't see what the problem was as long as the clothes dried. I had to press her to the point of feeling exhausted to find out why the change.

Finally, a technician that I was not permitted to speak to (and I have to assume actually exits) told her there were problems with uniform drying from the shiny drum so they changed that. Also, the washing machine was always going out of balance and tossing water out onto the floor. This may help others having this problem. We found that you have to really play with the adjustable legs until you get it to the perfect set up then all that stops. Heaven forbid, you move your machine though (mark the floor). Also, try to keep the dryer hose to the outside as short as possible, as the dryer is seriously fussy about getting rid of lint.

Things seem to be working okay for now. I often run an extra rinse and spin on the clothes mainly because I have many pets but also because I didn't feel like all the detergent was coming out (I use only two tablespoons of a natural brand from the health food store which is low sudsing so I don't think it is the detergent). I usually put a little white vinegar in the extra rinse since we are not allowed to use fabric softener in these machines and I have not yet found a natural dryer sheet I like.

Seems like a lot of quirky stuff to deal with but our old set was the Neptune (also known as the moldtune), so it is still an improvement though my experience with F&P customer service is that they would test the patience of a saint. I remember my mother using a barrel-type washer and a hand ringer afterwards and she was always so relaxed and the laundry was always so clean and fresh. Makes me question technology and progress. And my folks never went into debt to buy a washer and dryer.

The first dishwasher was replaced for a faulty seal. My cost was service call and it took away $198 and $40. The second dishwasher is a nightmare. Insides fall apart and the plastic panel painted to match the stainless requires two cleaning products. I didn't know it was plastic, so now I have pitted grudge above each drawer. Customer service is snotty, defensive and doesn't give one flying rat's ** about how anyone regards the product. Frankly, I hope I don't have a service person try and sell me one again. I have a washer dryer by them and they are great. Why they don't give more attention to customer service and the quality of the product on the dishwasher is beyond me.

This resulted to expense of service calls. I have had four. I now have a Fisher bleep that requires another service call, so I just use the other drawer. I am single and use the darn thing once every other day. God forbid I had a family. Time is money. I shouldn't have to give up my sales time to sit and wait for repair people. I paid $40.00 a service call each time someone came out plus the take away charge. We have to give them a three-hour window, so figure the loss.

We too were told that Fisher Paykel products were top of the line. So four years ago when we moved to our new home we bought all Fisher Paykel appliances - oven, stove top, double drawer dishwasher, washer and dryer (thank goodness they didn't carry the type of refrigerator we wanted). The stove top constantly clicks, the oven takes 'forever' to heat up to even 300, we've had to have our dishwasher repaired twice, the washer doesn't get our clothes clean and today the dryer went out for the fourth time.

Tomorrow, we are buying a basic American made clothes dryer that I know will last more than three years (that was when our dryer went out the first time). I am not going to sink another dime in repairs for any of this junk. Customer service is unknown to this company. Never ever will I buy or recommend Fisher Paykel to anyone. These appliances are very expensive. Parts and repair service is expensive. We are both retired on fixed, limited incomes and thought that buying what we thought were top of the line appliances would pay for themselves by their reliability. Now we are faced with repair bills or replacement bills that we struggle to meet.

Do not buy F & P. Total rubbish. Final straw, DD dies again this morning with an F1 error. Wasn't even being used. I was awoken at 4am with the thing carrying on alone. It's going to the tip on the weekend.

I bought a Fisher and Paykel washer and dryer in August 2003 because it was recommended by Consumer Reports. By 2008, it needed a major repair costing about 50% of the original purchase price. By 2009, it needed another repair. Now, in 2010, it is leaking. This is a horrible product and the customer service is just as bad. I'll never buy another Fisher and Paykel product.

I've been horrified to read so many complaints that mirror mine regarding Fisher Paykel products. I own the double drawer dishwasher and the stovetop, both bought within the past three years. The double dishwasher is a great concept that absolutely does not deliver. From day one, the dishes have never been clean unless I scrub them before putting them in the drawer. Neither drawer reliably drains, leaving a stinking, unsanitary layer of 1" deep water in the drawer. The top drawer has broken down several times and the reason is always "operator error." Sometimes, the drawers won't unlock. Exactly the same complaints others have mentioned above. The stove top clicks endlessly. It's so annoying I can't use some of the burners. I would never buy or recommend a Fisher Paykel product again and look forward to replacing mine and having functional appliances again.

My husband and I purchased a Fisher and Paykel clothes dryer from Lowes in October 2008. On the anniversary date in October 2009, I made a call to the repairman for the third time. I also purchased the extended warranty. I was told that if a repair has to be made for the third time for the same repair, then we would be able to get another dryer, even another brand. This was basically ignored.

When this dryer is working properly it does not get things dry. The timed drying is slightly better than the censored drying cycle. If I have a lot of laundry, it is actually quicker to hang things up to dry. The sales person said that the lint was scraped into a bucket when actually it is blown into this bucket.

Our old dryer lasted for years. We had hoped that if we purchased a high end dryer that it would last us for a long time. The cost of this dryer was substantial. The loss of the money we wasted on a Fisher Paykel dryer would have purchased another brand with money to spare and would have preformed better!

Fisher Paykel is the worst dishwasher made. Because of a bad back, I needed dish drawers on each side of the sink. I was assured by the sales man that Fisher & Paykel was the best on the market. They cost a ton of money. Each year something new was wrong with them. Each year they were under warranty, the company fixed them but the minute they went out of warranty, the cost to fix exceeded the cost to purchase. Customer service representatives are totally rude. The products are nothing but garbage. Do no buy Fisher Paykel. They do not stand behind their product. You cannot get a guarantee after the original warranty period is up. I spent over $1,500 to replace the dish drawers with conventional dishwashers.

After reading all of the other postings from other unfortunate buyers of these products, I realized that my mistake was listening to the Lowe's salesperson. We were told that the DD dishwasher was top of the line. The only thing that has been top of the line is the cost. This is our second repair experience and I feel lucky after reading all of the other postings.

Since we are still under warranty for a few more months we can hang on until the warranty expires before replacing this appliance. I was sold on the "draw" concept, but reliability on this machine is terrible. The customer service representative also indicated that most problems with the machines are because of operator error. I am wondering how difficult it is to load a dishwasher and put in the powder, but apparently, they feel that this is the source of all of the "F1" difficulties. We will never buy any of these products again.

Fisher and Paykel. Nothing but Rubbish! I purchased an expensive Fisher & Paykel frig that made loud crackling noises in the casing and barely kept the food cold. I rang the company and they told me that their products never break down and if they came out and checked it and there was nothing wrong, I would be up for exorbitant costs.

I later asked my air-conditioner installer at another time to look at it. His gauges showed that the frig was warm. He refused to fix it because he told me in his opinion the Fisher and Paykel brand was the worst in the world and that they used old technology but trendy styling and expensive marketing to trick the public. He advised me to throw the frig in a ditch and buy something else.

I spoke to several second hand retailers and new appliances retailers and they also advised me to stay clear of this brand. I eventually traded it in for another brand frig that really does cool down the food, and noticed that my electricity bill also went down by half immediately. About 2 years ago, I moved into another house that came with all Fisher and Paykel appliances. Over the next 18 months, they all broke. There were: the dryer, the frig, the freezer, the bar frig, and the dishwasher. I bought a replacement Fisher and Paykel frig that had to be repaired 11 months after purchase. That is a total of 7 Fisher and Paykel appliances that broke down over a 3-year period. So what do I think of Fisher and Paykel? Stay away from them, especially now that part of the company has been sold to China. The excess electricity I paid during the use of the first frig came to about $4000 dollars plus the original cost of the frig at $1800, plus the cost of a replacement frig is another $1200. The replacements and repairs for the other 5 appliances came to another $4000. Total money wasted because of Fisher and Paykel appliances is $11,000.

I purchased for $800.00 a Fisher-Paykel top loading washer dryer set in November of 2007. The dryer has been repaired 6 times and now we are on number 7. Have been without a dryer this time for 4 weeks. The parts were ordered twice with missing pieces last week. I have had the motherboard replaced, the heating element twice, the pulley kit and now the drum bearings are out. Whoever heard of drum bearings going out in 2 years?

Speaking with their customer service people is a joke. No you can't speak to my supervisor and no you can't have his/her name. This dryer should have been replaced with the first malfunction 3 months after purchase. But no. Two years and I am still trying to get a working dryer! I will be telling everyone we know and spreading the word through as many avenues as possible that Fisher-Paykel products are not worth spending a dime on.

Bought Top load dryer. Paid over $800 and after only 6 weeks, heating element went out. Again after 3 months and it continued to happen until November of 2009. When it happened the last time, we had bought dryer in 2007 and they had extended warranty, an extra year by that time. Right after Thanksgiving, we got a 2009 model top load. Expecting to have it be problem free. No. This past week same thing happened again. They are pure junk and were even told so by service man. We will be getting money back plus some additional expenses we have now.

January 1, 2010 I bought a Fisher & Paykel Refrigerator and a two drawer dish washer. Refrigerator didn't work out of the box. Took service tech to get it running. Same with dish washer 18 January and I still don't know what is wrong with it. Please, for your own sake, do not but Fisher & Paykel appliances. They are junk. I want a different dish washer although I don't know if that will happen.

I purchased a Fisher & Paykel washer from Lowe's and purchased an extended warranty. This is the second time I've had a problem in three years and the service company is telling me it is going to take 2 weeks to get the part I need! I will never recommend Fisher & Paykel to anyone!

I have a Fisher and Paykel washer and dryer. I can't recall how many years. I just love the set. The washer does beep if I overload. I have learned to put in less items. It cleans our clothes perfectly. Also, doesn't rip or tear items like our previous Maytag set. I have washed heavy items - rugs which was a mistake. That caused some damage to the motor housing. We ordered a new motor for less than $100, my husband installed. That is the only service issue. Never called a repairman. We are starting a kitchen renovation and likely will use Fisher and Paykel appliances. We've had such a good experience with the washer/dryer set. No other brand/appliance we've had has been as trouble free as Fisher and Paykel and we love their innovative designs.

I bought the washer dryer set 5 years ago. A year ago, the control panel fried out. They very nicely replaced it at no cost. 3 months later, it fried again. They determined it was the pump causing the panel to crash. They charged me for the service call and pump. They replaced the 2nd panel for free. How lucky I am! Now, the motor on the dryer is making a horrific noise!

I will call again tomorrow to see if they'll make good and stand by their product as they did not come cheap! If not, it is going to the dump and I'm off to purchase the most inexpensive dryer I can find. Fisher Pykel is a rip off! Never again. Funny enough the Kenmore set I bought my mother 16 years ago is still going strong!

I purchased a washer and a dryer both being Fisher/Paykel products and they were heavily recommended by our local Lowe's store. Needless to say, I will not ever purchase another Fisher/Paykel. They are less than six months old and I hate them. The dryer sounds like a bomb dropping and the washer constantly beeps, does not clean the clothes, mangles/tangles all the items, water spills over the drum and they will not hold enough clothes to count as efficient. They are definitely not energy savers. You have to wash everything twice. Too many noises, beeps, alarms and buttons. Company needs to recall all their makes and settle with the consumers. This is just bad business. It's just like I threw $1200 out the window and I'm stuck and can't afford to replace. Be smart. Do not purchase this brand.

I bought a new washer and dryer from The Great Indoors. Horrendous experience with wrong order being delivered, not honoring deliver rebates, etc. But that's another story. The washer did not work out of the box, needed a replacement pump. Now 3 months later, the dryer sounds like it got rocks in it. We'll see, F&P replaced the washer pump under warranty and I'll now go through the inconvenience of waiting around the house for the technician to come back on the dryer.

My Fisher & Paykel E522B refrigerator failed in November 2009 after less than 2 years of service and still under warranty (current warranty period is 1 year). By Nov. 25, the day after the technician's visit, F&P had agreed that it would be exchanged. When I called several days later, I was told that the service company would do the exchange. That sounded odd, so I checked with them and was told they had no refrigerators and never did exchanges. I informed F&P of this and they resumed looking for a company with a fridge in stock. The store where I had bought the fridge had one, so I let F&P know. But a week later, F&P again suggested that the service company would do the exchange!

With the help of my local store, I was able to get the fridge replaced 3 weeks after F&P agreed to do it. Throughout this process, I was never able to reach the supervisor who was handling my case, but was told I would get a call in 24-48 hours. This never happened. The most generous conclusion I can make about F&P Customer Service is that they are either incompetent or completely overwhelmed.

I have read many horrible reviews of the F&P washers. I fortunately have not had the same experience and wanted to post it. I have had the GWL10 model for about 7 years. Something broke on it early on and was fixed by an authorized repairman, who did not know much about F&P at the time under warranty. I additionally have had a few interactions with the customer service in which they walked me through the steps to clean the machine. Until recently it has not had any problems in operation although I never really felt like it got our clothes truly clean. I moved to an area with very hard water a year ago. Recently it began dripping water into the wash tub. I feel that I have read enough reviews online that I will probably be able to fix it myself provided that I can find the parts. Although my story is not as bad as so many of you, the one area I agree is that I will not buy another F&P product.

4.5 years ago we bought a Fisher and Paykel washer. We have had 3 service calls on it and the mother board has gone out at least twice. My daughter also has that washer and the board has gone out once. Seems like we have an engineering problem. I am waiting patiently for Fisher and Paykel to replace the board which is under warranty. They have dropped the people who have serviced my washer, so we now have to find out their authorized service provider. I don't want to pay another $86 service charge to have the board replaced (throwing good money after bad). Don't buy a Fisher & Paykel washer or any other product from what I see in this web page. I paid $649 for the washer and $86 so far in service in 4.5 years.

We purchased a DCS 48" Stainless Steel Range and have had repeated problems, many exactly the same as reported here and on other sites. I wish I had read these before purchasing as the dealers clearly are incentivized not to reveal about the products very spotty performance record. The range is unreliable, with several reoccurring repair issues, the most notable being, the broiler, the burners and the oven temperature control. There is always something malfunctioning or breaking all together.

I have never experienced such a low quality product and want to warn others. It is not an inexpensive product and due to its poor quality, be prepared to pay regular, high repair costs as

Fiskel Pakel who does not back up evident quality and design flaws. Service people will confirm that DCS ranges require service often, and are difficult to fix (more time and money) and expensive to fix due to poor design and unreliable construction.

The broiler is very poorly designed as are the burners. A vital operating piece (glass ignition) is not protected and breaks for normal oven use . The electric ignition of the burners often break I've had the oven temperature regulator replaced but it still is inaccurate and inconsistent. Everything takes longer.

We spent over $6500 thinking it would be a high-quality, commercial grade range. The only redeeming quality is that it looks nice. Before you buy, research what other owners have said on the internet, clearly there are many dissatisfied owners with horrible product and company complaints. The company is clearly as broken as the products. They do not recognize inherent engineering and design issues. Invest wisely and stay away from DCS! I don't think they will be in business much -- that's the only bright side!

We also purchased a Fisher Paykel washer and dryer. The top loading dryer is 3 years old and I am currently replacing the 3rd lid. The flimsy lid beaks at the hinge on the corners about once a year. $300 for lids so far. Warranty doesn't cover the low quality lid.

We purchased a Fisher&Paykel GWl11 washing machine for $599 and spent $598 in 6 years for service. The machine failed again blowing the circuit board again. We asked F&P if they would cover the $75 service call - they declined. I would never suggest / recommend the purchase of any F&P product. We spent the purchase price in repairs in the first 6 years - and it needs repair again ($400 again). Nice machine for 3 years, but after that good luck. Very disappointed in the customer service from F&P. Heed my warning - Never Buy Fisher & Paykel.

In Aug.'09, I needed a service call on my 9 year old FP washer and 1, of 2, 6 year old dishdrawers. The washer was repaired and is working with no further problems. The repairman could not get the dish drawer to malfunction, so could not fix it. He said to call him if it malfunctioned again. It did. He returned on Sept. 22, '09, found the problem, said he would order the part (an 'electric eye' in the door that allows it to turn on).

Three weeks later, Oct. 22, I called to check on the status and got a recording. "We are on vacation and will return in 3 weeks". Called 3 weeks later, got a recording, "we will be in on Mon. Please leave a message". I called every Mon. and heard the same message until Dec.5, when I called and, surprise surprise, the number is temporarily disconnected!

Here I sit with 1 operable dish drawer. I am a widow, living alone, so it isn't a great inconvenience. However, replacing the unit is not practical as my kitchen is custom built w/custom wood fronts. There are no other repairman in my area. It appears that the 'service center', Best Appliances of Lansdale, Pa., is out of business. Now what?

i purchased a two drawer dishwasher that came with a two year warranty the first year there were no problems with appliance, but the past year the service company they use has been to my home 6 times 4 to do actual service with parts. fischer and paykel have ben giving me the run around and continue to only service this dishwasher instead of replacing it. i asked how many times they have to come out before replacing they said sometimes only 1. then why am i still waiting on a repair. the service company actually came out with the wrong part after they have been here several tines knowing what model i have. i am totally frustrated and think they should replace my machine. now my machine is out of warranty which they said they would extend but the last service call was 2 days beore it expired.

Fisher Paykel DEGX1 dryer purchased almost 2 years ago. There is a recent post which sounded much like our experience. I is impossible to get anywhere and impossible is get anyone expect the people who can't help and never return your call, even when they say they will. We have been without a dryer for over a month. They, Ed the customer service guy in the U.S. finally approved a replacement dryer over three weeks ago. Where is the new dryer????? They can't tell me a delivery date, a person in the U.S. to talk to , NOTHING.

Being in the medical field, I promis, I will tell as many as I can...DO NOT BUY from Fisher & Paykel!

We purchased a $600 Fisher & Paykel EcoSmart GWL11 in Dec 03. Ran great for about 4 year, then in Apr 08 we had a pump seal leak into the motor causing a short of the circuit board - $377 repair bill. Then Jul 09 we had to have water valve replaced $218. So, the now $1200 investment has failed again - looks like the circuit board again will need replacing for another $400. We are a family of 4 with fairly normal laundry habits, so needless to say we are very disappointed in the cost of this machine. When it works it is a great machine with lots of features, but 5 years of service for $1200 Just is not EcoSmart. Not a happy customer. We'll be shopping for other products now.

Bought a Fisher Paykel GWL15US small washing machine 4-5 ys ago, as i was attracted to the direct drive motor system. Today 4-Dec-2009, the Unit has been making grinding/ clicking noises in wash cycle and we have concerns. after reading other comments, we will probably trash this unit and spend the $$$ on a cheap standard American made rebuilt unit, as they have always lasted 10-15 yrs easy. As an Appliance & Plumbing service tech, i used to recommend these units because of the direct drive system, but was unaware of the Cust Service issues and lack of assistance from F.P.

I was just reading the reviews of the Fisher Paykel DEGX1 clothes dryer which I stumbled upon as a result of looking for parts for my 4 year old machine that is now falling apart. It was amazing, it was like reading a script of our nightmare with an $800.00 dryer that has self destructed after only four years.

Fisher & Paykel could care less, the "authorized repair center" is getting a bad rap because they have to buy overpriced parts and spend a lot of time rebuilding a machine that shouldn't have fallen apart after such a short time.

Customer service representatives are abysmal. I am a custom home builder and used to recommend Fisher Paykel appliances to all of my customers because they seemed to be cutting edge and well made, I was terribly mistaken and will never recommend them again. Exorbitant repair bills, burned lint as a result of design flaws ruined about $500.00 worth of clothes by leaving black soot lines on the clothes.

After my own experience and reading some of these others, I see that Fisher&Paykel really do give the consumer the run around, Im not imagining it! My $800 dryer broke after only 4 years and I used the repair shop that the F&P company recommended when I called, as I live in a very rural area. The repairman told me that this model dryer (DEG-X1) has a faulty heating element and he would order an upgrade kit for it that the company had let him know was available.

Sure enough, the heater element was shot when he took it out, (I took pictures of it, with all its broken springs), and the bearing was worn out which is why it was so noisy and the large ring lint filter was also broken which is why it collected so little lint, most of it flying out the vent.

This after only 4 years for laundry for a family of 4. The cost of the parts? $240.00 - plus labor. So my $800 dryer cost $500 to fix 4 years later. The repairman recommended I call the company and try to get reimbursed for parts. I was told by F&P they NEVER reimburse a customer no matter what and I should not have paid if I did not like the price. Finally the woman on the phone told me she would consult with mgrs and get back to me in 3 days - that never happened.

A week and half later I called her back - same woman. It was clear she had just blown me off and had no intention of helping me and made it clear that would not change. Meanwhile, the old cheap american made dryer this one had replaced, had been 12 years old when it started to go. I don't know which was worse, the unit or the customer service. Fisher&Paykel was definitely Not worth the money. This is a lot of money to pay to repair a 4 year old dryer. I did it because I live in a state park area with no public laundromats.

Thank you all for your candid comments about FP washers and dryers , I have now canceled the ones I would have bought as Christmas presents , as well as saved creating myself a enemy of a family member. Thankfully saved supporting a non existent repair system. Happy Holidays.

I purchased a new washer and dryer combo. The washer does not get clothes clean . After many calls and service appointments ,nothing made a change ...besides the expence i obtained. There product support group doesn't seem to swift on there products and just give me the run-a-round. For the price of these, they should AT LEAST CLEAN CLOTHES! 2000.00 worth of [bad product]!

I have had the F1 complaint numerous times. I have the double drawer dishwasher. It was replaced about two years ago because the other one had been recalled because the metal outside had been bad. Well after a month and $250 to install we got the new machine. I think I have done about ten loads in the thing in two years. F1 so bad I ahve to cut power to it to get it to shut up. Luckily we have an american dishwasher that just keeps on chuging along. I just left the repair person and it is another $350 to fix when the parts come in. From looking at this website after this no more money will go into this machine. I will rip it out and landfill the thing. I have also found their customer service to be rude, short and unsympathetic about this. I too am up for a class action suit. Perhaps we should start with Lowes who toutas this as the best machine around. Why are they selling this junk anymore.

I moved into a house that had a new Fisher Paykel dishwasher. I have had to have it repaired five times in the last two years. The pump has broken four times and the computer board on the lower unit now has to be replaced. This dishwasher is a piece of junk and is poorly engineered. My advice: don't buy a Fisher Paykel dishwasher.

Hi, my name is Karen and I had filed a complaint with you on Nov. 3rd, 2009 on Fisher & Paykel about my dishwasher. I am just giving you an up date on my dishwasher and there isnt one. Fisher & Paykel had told on Nov. 3rd 2009 , after I went through the complaint I had with my dishwasher that they would have their corprate office contact me with in 48 hours. It is Nov. 12th 2009 and I have heard NOTHING from them. So this just proves what a poor company this is and the products that they sell. I will be taking further action on this matter.

I bought a Fisher & Paykel dishwasher about 2 years ago from a local appliance store and it is the biggest piece of CRAP!!! I have ever bought. I am 51 years old and have owned 6 homes and have had all diffrent brands of dishwashers, but have never had to have one serviced untill I bought a Fisher & Paykel. I have had this dishwasher serviced 6-7 times in the last 2 years for pretty much the same problem ( the famous F1 code ) . I finaly called the company, who by the way must be all from Australia and very rude on the phone. As soon as I told the girl that I think that I got a lemon she said she could not talk to me anymore because I said LEMON , that someone from their head office would call me. You would think that after all the trouble I have had with the machine that they would want to replaced it knowing that there have been so many problms . (Aparently several other people that I have read about are having the same problem with the famous F1 code ). They have TERRIBLE customer service, and do not want to admit when there is a problem. I am still waiting for a response from them. They have 48 hrs. I would not recomend anyone to buy one of these dishwashers, they are nothing but trouble.

We did without a dryer for more than 2 weeks before I found the parts on line, bought them and repaired the unit myself (4 weeks of going to the laundrymat to dry). So much for Lowes extended warranty, they were / are of no help either. Since then the dryer has failed 4 more times. Reset this, move the drum here, etc. Last night was its final failure. I threw it outside and crushed it with my backhoe (YES, my wife is very mad at me today). Too Good an end for a worthless piece of equipment.

In conclusion, I called my friend to whom I gave our old GE dryer to over 4 years ago. They have 3 children, it dries at least 2 loads of clothes a day without fail. I bought it in 1992. I am going out right now to throw this Fisher Paykel junk into the dump and buy us a newer version GE, solid, dependable machine I am confident will last me more than 4 1/2 years at 1/2 the cost.

Machines 20 years old, do better and the Mielle, well, what can I say, superb. Kitchen aide good enough. HaveFun ladies and gents. my service person said to junk it! Model DD602. 2 drawer. new house, over a million dollars, one person uses dish washer, do not want to spend the few hundred dollars over 1000.00 to replace appropiately, for resale of house,

if you get good answers, someone is polite, honest and you want to spend $1399 on a dishwasher that looks good but needs service two or three times a year, go ahead. I may be wrong, but I doubt it. PURE EVIL. I hope an attorney please emails me, I got a list a mile long.

5 calls a year, thats not bad enough for a $1300 machine, "all the other brands are just as bad". This company is gone, do not get suckered in by their looks until you read their largest market reviews. Also, they make all the dishdrawer models, with other brands (kitchin aid) but are trying to hide behind other names, don't get taken there either.

They could have fixed them, admit there was some defects, but they take the road rarely taking by smart American companies now, and that is get and keep your loyalty for years, not months. In the end, they will be gone, they wrote their own OBIT in the last years, too bad they will be laying all these people off, but the deserve it treating buyers of diswashers 2 to 3 times than average like dirt.

A hunting buddy of mine is going to take his apart a double unit on You Tube, 5 minutes of pure heaven so stay tuned. He says their tubing: McDonalds makes stronger plastic Tubes (straws). Ask for the name of the Customer Relations Manager, they won't even give it. You know its bad then. Do all this before you buy, if your still leaning that way. I am in no way a competitor, just another burned customer.

Days of lost work, 5 between wife an I evey year. damaged parts of home, tile floor, crude, demeaning behavior by employee's that their product is actually "high end", maybe not for you. I bought on looks, don't do it, you will flush the cost of this and damage parts of your house. They will blame you over and over, then they blame their authorized repair links from their site. They will never admit this product has the worst ratings for any single appliance in the World. You will never see 3-4 years service.

From day one, we had issues with it. Installing was a pain and we had to get a technican out to assist. Within 5 months, the drawers were constantly flooding within themselves. I was taught how to use a vacuum to suck the water out and then let the drawers dry completely before techs would come out.

Since then I have had a minimum of 36 calls with the drawers being down more than up. This years alone, I average seeing the technicans 4 hours a month with then ordering parts which have rebuilt the units several times.

I called Fisher Paykel at their corporate offices and they would not talk to me the consumer, but they would talk to the techs. I was told by corporate if the drawers broke down again, the unit would be replaced, but they are refusing to do that. The newest from them is that I should have not purchased the extended warranty because that means they would continue repairs until June 1, 2010 and then they would consider a replacement ( Like that will happen) within the month of Sept, the control boards were replaced, seals replaced as well as several other parts and within minutes of being installed, the F1 code started up AGAIn. New parts were again ordered and were installed last Friday, Oct 9th. When the control panel did not work in one drawer but the other, I was given an option of which drawer I preferred to work while new parts came in AGAIN. I said at this point, the top would be my choice as I am getting ready to have surgery on my feet and will be in a cast for 8 weeks. They actually got both drawers to work. That was at 5 pm.

I left the house and returned at 10 pm. Within minutes of me walking past the thing, the F1 code was going again. Problem with turning off the dishwasher switch means have the power in my kitchen if off. There has to be a better product out there whose corporate offices support them. Water floods which become a very smelly issue and also leaks causing my tiles to buckle up on the floor.

The pump was a problem, I took it apart and fount it was not assembled correctly and was missing shims on the rotor shaft. I fixed the pump and it has not been a problem. But every other board and sensor on the machine has failed. The rotor position sensor on the main motor has failed so many times I now keep one on hand. I am amazed this company stays in business; I will never purchase any thing made by Fisher & Paykel.

We were sold a defective Stove/Oven by DCS. In the first 4 years we owned it, we had over 6 service calls for major things. One of which still plagues us today, that of the oven. From day number one the oven heated slowly, but we thought that was just the way it was. Over the next 4 years if got worse and worse until 2 years ago, I started calling trying to get customer support and technical support as to what might be the problem, now that it was just out of warrantee.

They have continuously refused to help us out. It is now 2 years since we have been able to really use the oven because it takes like an hour to heat up and once it does, if you open the door to put your food in at the prescribed temperature, the ignitor glows red, but will not reheat the oven. And now, when it does try to reheat, it smells like gasoline. Because the economy has not been so kind to us, we have to do most of our own repairs and Fisher & Paykel who bought out DCS, refuses to help us. This is a $4000 oven/stove that is useless. I want my money back so we can replace the thing with one that works.

I purchased a Fisher and Paykel Gas dryer March of 08 at a Sears Outlet store. After about a month I noticed that the drum would often lock and would have to be opened manually. They give instructions on how to do this, but it seemed to be happening a lot. Then in January 2009 the drum wouldn't open at all. There were 2 companies that would service this machine and one came out. He had to order the part and 3 weeks later I had it fixed.

Then in July 2009 the heating elements went out and they had ordered me new elements. It was heating, it just took over an hour to dry a light load. The first company went out of business, so I tried the second company. Then even before the parts came in August 3 2009 the lid wouldn't open again. They came back out and couldn't get the drum open either. He had to order more parts. Weeks later, I was told they were on back order (they come from Australia) and they would let me know.

I finally called Fisher and Paykel's number given in the back of the book. Only to find out that it's a company in California who handles their service in the states. They assured me that the parts would be there soon. She told me to have the serviceman call them directly so they can have a Fisher and Paykel tech walk them through the repair. 6 weeks later I finally get the drum.

The service guy comes and takes apart my dryer again, this time he was able to get my clothes that had been in the dryer for 6 weeks- yes they smelt and were moldy. Only this time he sees several more pieces are broken and he had to call the tech people at F & P to find out what to order and where it went since there were parts everywhere.

I then talked to the F & P service people and she assured me they parts would be sent soon. I kindly asked to speak to a supervisor to let them know I did not buy a factory refurbished machine, I certainly didn't want a basement refurbished machine done by someone who isn't even an employee of F & P. She called back to tell me that a supervisor would call me the next day. They did not, the same employee called me to tell me they would overnight the parts and have someone out there soon.

I once again asked for a supervisor, this time not so nicely. She wouldn't allow me to speak to anyone there but her. I then began calling a series of numbers at Sears, and low and behold, Sears outlet where I bought the machine was wonderful and had me come down and get a new machine (obviously I didn't choose this same brand). It should be delivered soon. The customer service with Fisher and Paykel were awful!

I purchased a washer/ dryer with extended warrnaty from fisher and paykel from LOWES.I started my complaint about my broken dryer on July 27, 2009. The last technician left it completey dismembered until parts arrive. I have had technicians repeatedly with no results. Parts have been sent, but there either the wrong parts or some poor English speaking woman would say, "It's On back order." It has been 2 MONTHS. They took my money, but failed to come through on their promise to replace it.They have failed to replace my dryer as I continue to spend money at a laundry mat. I have a family of five!!!! I'm at the dryer every two days. That's why I paid $1,200 so I wouldn't have to. If you are reading this, please do not purchase this product, and for heaven's sake please don't purchase the extra insurance.You will become totally frustrated with the way it's handle!

Purcased a Fisher Pyakel washer and dryer from Lowe's on June 23, 2005. In March 2009 the Dryer was not drying clothes. We were provided with an authorized repair company A & E who advised the heating elements were not working and needed to be replaced. Charge for the repair was $320. This amount could have bought a new dryer. It is now September 2009 and the dryer is not heating so clothes are not drying again. I agree that buying a high end product is not worth it. This company should be sued for defective products.

Starting with the washer, I have had a drain pump, controller, diverter valve, a second drain pump and wire harness, a cold valve, a hot valve, motor controller and display board replaced. (All repairs were done over only a year's time). The washer works well now, however the dryer continues to leave black streaks on clothing. I have had the front bearing repair kit, replaced 4 times. F and P picked up the tab for parts and labor the last 2 times. Two weeks ago, the streaks showed up again. I spoke with Steve Haber, the technical services rep and he said that he would "switch out" the offending dryer for a new one. A couple days later F and P customer service called with an offer for me to buy a new dryer for $398. A new model costs $469. What happened to the free dryer?? I asked if they could send me the part again and I was told "we have already spent too much on this dryer" Incredible customer service, don't you think? I spoke with Steve Haber again on August 20th, and he said not to be concerned, he would still get me a replacement. I have called back 3 times this week and he refuses to return my calls. The local appliance repair shop called me to follow up (now there's customer service). I told them what had occurred and they said they would fax Steve Haber a message to please contact me. And, they offered to sell me a new dryer (NOT a Fisher Paykel), for a nice discount.

My stove "clicks" whenever we use it. Service person came out four different times, replaced two parts, and still it clicks. Now service co told me to call Fisher Paykel, stove maker. I did. They sent me parts two different times. still clicks. Service company tells me they only cover functional failures, in other words, if the stove functions, then too bad for me. I insist that a part has failed, not its normal function to click. I can get no where with my service company. Why did I buy insurance?

We were in need of replacing our old washer, which lasted us for over 10 years, so my husband researched the best washing machine for the money. He purchase a Fisher Paykel washing machine, the Ecosmart machine. We paid over $700.00 for it from Lowes, which the sales rep there stated that this was the best washer on the market. After only having the machine for 4 months, it stopped working it wouldn't spin out anymore, which left us with a full machine, with clothes and water.

So we contacted Fisher Paykel customer service in New Zealand. They told us that there was only one service repair company in our area. So my husband then contacted the service company and they stated that they will not be able to come look at our washer for at least a month...But then stated that they could possibly look at it sooner if we were to bring it to them. So my husband loaded up the washer & took it to them.

Unfortunatly the repair company was the most unfriendly and helpful company we have ever had to deal with. We were told by the repair company that as soon as the washer was fixed they would call us. We never received a call from them, instead we had to do all the calling and checking on our machine. They had my machine for almost a month. The control panal and pump went out on the machine. So my husband went into the repair company and picked it up. He brought it back home, hooked it up, and we began using it right away.

Only a short six months later, the machine did exactly the same thing. I called Fisher Paykel directly again very upset that we spent so much money on a product that keeps breaking down. They were extremely nasty on the phone and ststed that we needed to contact the repair company in our area and they will look at the machine and repair it as needed. And that is all we can do for you. So I then called the repair company about coming out to service the washer, again I received the same thing, it will be at least a month before we could come and look at your machine but if you could bring it to us we may get a chance to look at it sooner.

So again my husband loaded up the machine, took it to them, & had to deal with poor customer service. Again they did not call we had to call them and after a long 3 weeks almost 4 weeks the machine was once again fixed. The problem was the same exact problem as the first time, the control paneland the pump. My husband brought the machine back and right away we were right back to using it. And guess what?

Again, only 6 months later, it broke again exactly the same thing...So the machine was taken back to the repair company again and I made serveral phone calls to New Zealand. I spoke with, usually more than once with each individual, Laraine, Emily, John, Steven, and Kylee. Along with these reps I alos spoke with a few others that I did not get their names. I explained the situation serveral times and everytime I would get the run around. Some of the individuals seemed as though they were trying to help but just got to the point where they wouldn't return phone calls.

I have written down conversations with the individuals and requested, from Fisher & Paykel, all the information(my file)they have regarding my particular washing machine. Oh by the way, the washer needed a new control panal and also a new pump once again. We are so extremely frustated with this machine, with Fisher & Paykel, and also with the repair company that we have to deal with. But Kylee told my husband that she's sorry for all of our inconvieience but theres nothing she can do.

The warranty states, per Kylee, that Fisher & Paykel have the right to repair their product whenever possible. Unfortuately for us our warranty runs out January 2010 but out of courtesy from FP, they extended our warranty for 6 month longer and yet again for another 6 months. Also we have complained that because we have been without a machine for so long we have spent an overwhelming amount of money at the laundrymat. Kylee stated that if we could supply her with the copies of the bills that she may be able to do something about reinburstment on the laundry services but couldn't give us a dollar amount.

At this point, I have requested all of our information from FP, the repair company, and I will be calling Lowes tomorrow to see what they can do if anything. Along with this complaint I am contacting the BBB. We feel that FP has no concern with their customers whats so ever and must really have alot of money because they continually are throwing good money after bad, at least with our washer.

Bought their 2-drawer dishwasher. Was sold by the concept of alternating dishwasher drawers on alternating days. Very poorly engineered product. Drain pipes too small. Removable filters gets blocked easily and I have to clean the filth out. Scum appears in bottom of trays. Wire trays don't fit and are badly designed to accommodate glasses etc. The lower drawer bezel has cracked with just normal use. At least 30% of dishes need re-washing each day because just not clean. Their customer no-service people just refer me to local suppliers to fix (don't see what's fixable - it's just a lousy product).

In three years, we have had the repair guy out 5 times and at $70 a pop plus all the parts we have had it. $1000 down the tube. I am going to leave it on the street corner...please take me...I am free. I would guess at least $500 out of pocket so far. Since it is broken now, I am going to cut my losses and use the money I would have spent on repair to apply to new dishwasher.

"I've owned this model about a year and a half. It has broken twice. My biggest complaint is that when a repair part is needed it has to come from some other country, requiring 7-10 days for shipping. I have been without a washer for 4 weeks now. The first part ordered arrived in about 12 days and was "d.o.a.". Had to re-order the same part. Two weeks and counting on the second part ordered. Not fun for a family of four."

In December 08 I purchased a very high end expensive double draer dishwaser model DD605. Since installion, the dishwasher has not worked properly. In fact, I don't even know what it's like to have a double drawer dishwasher- as both drawers have worked maybe twice within the psat 6 months. You name it, it's been a problem... from water not draining, applaince not shutting off- running for 5 hours at a time, etc. It hsa been very hard to get an authorized service dealer out- as he seldom can be here after 4:00 and I work full time. Consequently, I have had many times no working dishwasher. Supposedly it is fixed now with this last service call- but I hold my breath every time I turn it on... I would NEVER but from this company again. As far as cleaning the dishes, I would never buy this product again. My 15 year old dishwaser did a muc better job of cleaning the dishes... regardless of HOW you loaded it or what detergent you used. In my opnion, this product was released to consumers without working out all of the kinks and it is so poorly designed... if you have a family of more than 2 you would be better off to wash the dishes my hand

I purchased this washer from Savmart about 2 years ago. I have had to call the repair man three times to fix it. The problem is ablut any thing can get stuck in the drain tube. First two times was a button or coin. This last time it was a washer sheet. The cost of repairs was over $100.00 this last time it was $150.00. At this rate I could buy a new washer. The repairman said this washer has no filter screen and that is the problem. I feel that the machine needs a filter because the repairs are stupid. I feel that you should pay this bill and not me.

Brand new refrigerator purchased on 11/08. Have had repair men out 12+ times for a strange noise and a control panel failure. Compressor was replaced, still made noise, repair man came out again after finding out the repair was not done correctly, fixed it but then a part broke off in his hands and he had to do a "McGyver" type of repair. He informed me that he was concerned that the repair may not hold or may have damaged internal part of fridge.

FP said it was fine. How can it be fine? Repair man was not confident, so how can they be? I'm not, so now we are stuck with a fridge (they said they would not replace it and we can just keep getting it repaired) that will go out of warranty in 3 months. So when it breaks again, were stuck. FP's customer service is terrible. One wanted to immediately argue with me, blamed the repair co for not updating them but, when I called the repair co (they referred me to) they said all the info was delivered right away to FP. Who's telling the truth here? We feel stuck with a lemon. Very unhappy to the point I started to cry on the phone with the manager. Horrible experience.

For some reason nothing else seems to have an unwashed smell after drying. In my opinion the agitator in the FP washer doesn't move clothing as vigorously as other washers. In fairness, our neighbor bought a FP washer right after we did and she said she's had no smell problems. (I may be extra sensitive to smell.) Now my spouse says the FP dryer doesn't work on one cycle. We've called a repairman from the one merchant who sells FP. After reading comments it will be interesting to see the outcome.

I purchased a Fisher Paykel dishwasher in March of 2003 for my new home. It was very expensive. Before the end of the year it F1'd and has done so ever since periodically. I had a control card replaced once, which was very expensive.

I got no help from the factory and I would say they are quite rude. I am an electronics engineer and could repair this piece of crap if I had access to repair diagrams. They won't supply them, citing fear of liability. Well, I could hurt myself by them denying me access to information that would help me to effect repairs.

In 2001 I Purchased a dual dishdrawer DD 602. From the beginning this piece of junk had problems. It does a poor job of cleaning and will chip dishes if not loaded just right. The repair charges have been upward of $600 and that does not include the cost to repair both drawers which are currently not working. One has a failed rotor and the other a failed electronics board that filled my house with smoke. I have the lost the previous service invoices and the repair company has since gone out of business. F&P service center indicates i could be lying about previously incurred cost and will not stand behind their product for the issues it has now.

I have a family of three, so the wear and tear on the unit is minimal, maybe run 3 times per week for 7 years sometimes less. Last night the service rep argued with me over the phone probably reading off of a script. Another time the idiots called me at 11:15 pm on a Sunday night and claimed they didn't know what time it was in the US.

Anyone reading this please consider another brand, the performance when this unit was operational was poor, it breaks down frequently at ultra high repair cost and the customer service is dismal. My 12 old $295 whirlpool was still running great when i moved out of my other house and cleaned the dihes much better.

just wanted to say "ditto' and add to the litany of F&P double drawer dishwasher complaints. Read the litany and pick the worst out of every one to compose my story. I have a 'perfectly good' stainless double drawer unit sitting in my garage for anyone who wants to waste money endlessly on repairs. Takes me back to the days of my 1956 fix or repair daily, my personal learning lab where I eventually fixed everything on the car to keep it on the road.

We have a hole in our kitchen awaiting delivery of a US-made appliance costing 1/3,for which I can get parts. We also have our toes & fingers crossed on this one. Yes, we did check the consumer boards on this round.

Broken lemon dishwasher under one year both drawer units are broken and I cannot get repairs done. I have been trying to get units serviced since late February - authorized repair people say F&P doesn't send them the parts for service. There are dozens of complaints about this model on line - now as I call the service department at F&P they hang up on me. I went to superior appliance repair 212-221-9119 as per F&P web site they are listed as an authorized repair company. They have kept me hanging saying units and parts needed for repair are on back order.. my order number is 812-67966 and parts are 522091... I have been trying to get this repaired since March - Superior says they were waiting for parts to come in and re-ordered parts second time in April it is now June and I called to research the problem and the woman at F&P hung up on me - I finally called PC Richards and now they are investigating and trying to get this serviced. You should investigate this fisher and Paykel company there are hosts of complaints against them on the internet and this dishwasher unit per the appliance companies are lemons and break repeatedly in under a year.

I too, purchased a Fisher Paykel washing machine two years ago. Within three months, under warranty and after several visits, a new "brain" was installed. Now the pump appears to have failed AND I get a nice shower out of the lid whenever the last spin cycle comes on. I was thinking of replacing the pump until I read all the comments and I am not wasting money on something I will be having repaired again and again. I'll take it out back and teach it a lesson. It's unfortunate the company does not stand behind their products.

It is definitely an economic hardship to be purchasing another washing machine after only two years. But for one thing, it will never be a Fisher Paykel.

Oh no, then something ELSE happened.
I got a message from my washer saying ERROR 37. I ran to google, typed in the unit name, brand, and model number and the sentence, "Help, I'm not getting any water", and the fix instructions popped right up.
It seems F&P, pumps have a nifty built in protective program. I had a friend (who is a guy with a lot more muscle than me, tip the washer over. Unplug the pump, twist it off, and out fell a dime. Right twist the pump back into locked, closed position, and reinstall it. Plugged the pump in, righted and leveled the washer, and hit "wash". It ran thru the cycles beautifully.

I LOVE MY WASHER AND DRYER!

I purchased a fisher Paykel dryer DEGX1 in 2007. This past April i put a load of clothes to dry ,i waited and waited for the signal to tell me my clothes were dry.To my shock it was not working. I contacted Fisher Paykel Customer care i was told it was the heating element and i can use an authorized dealer to repair the machine. The Tech came with new heating elements put them in nothing and told me the old ones were fine.

The dryer has another problem.I was told they will order new computer part , i have waited and am at the point of giving up. Am going back to my old faithful Maytag dryer i bought 10 years and it still works perfect. So much for a so called high end expensive dryer with great reviews about this product.

we were leaving the house to go to family reunion 5 miles away and just before leaving my wife told me to put clothes in dryer & turn it on,we left the house at 11:20 am at 12:30 we got a call from friends in the fire dept. telling us house was on fire.when we arrived back at the house it was completly destroyed,also lost 5 dogs in the fire one of them being a golden retriever rescue dog that went into the house to rescue the other dogs we think,found his remains in house & he was outside dog also lost 4 vechicles &a bobcat skidsteer loader luckly their was no lost of life.

during investigation of insurance company they found wiring fault in dryer that started fire.so unless you want to loose everything i would not recommend buying any product made by this company.i have been told that i wouldnt have much luck going after this company that is why im writing this.

we are a family of 5 & 2 great dogs left our biggest problem was housing after the fire but with great family & friends we managed alright.when you look around their is always someone who has it worse.insurance took care of everything eventually but it was a hassle and their is alot of things they dont cover.the investigator told me they are going after the company hopefully to recoup their money but we still end up with higher ins premiums because of large claim . thanks

Bought a F&P Washer and Dryer within a year I had the a repair service out for the washer that the tub keeps coming off the springs. Next starting last Sept. the dryer went. First it stoppen heating and the repairman said it just needed to be reset...then the whole thing stopped in the middle of drying and when the repairman came it was the lcd screen and one of the brains. Replaced those still wouldn't work replaced the other brain still wouldn't work replace on of the brains again worked for 3 months. Stopped drying again in Feb. replaced the theromstats. Now it has stopped drying again I am at my wits end.

we did so, (lowering it slightly) and havent ever had the problem before.

I was at work, and my wife went online, and got some advice, (including pictures) turned the washer on its face, took the pump apart, cleaned it out, put it back together, and it works GREAT

I suspect that at least some of the complaints issued stem from the fact of how some people might be using thier washers, and putting WAY TOO much trust in 'the repairman' who would rather sell you a new pump and charge you for that labor instead of simply cleaning it out (this seems to be a common issue)

I bought a Fisher&Paykel washer in summer of 2007. This machine does not drain the water all the way and the water that is left behind start to smell very bad after a while and there is so much mildew on the back of the tub that it is absolutely nasty. If you don't soak the clothes for at least 1hr they don't realy get washed. About a year ago it started to realy give me trouble . It will stop in the middle of the cycle. It will not spin the cloths . It will not let the water in only few squirts at a time and when if did spin it shakes so bad that you would think someone is tearing down the house.

When it does that I have to re-arrange the cloths in the washes and try again and see if it will spin normaly then. Sometimes I have to do it 4 or more times for it to work and some times it does not work at all. I have to get all the clothes out unplug it for at least 1 hr. then try again sometimes I'm lucky and it will finish the cycle sometimes it would not.

We replaced the rotor censor and it worked for about 2 weeks and know I'm going thru the same thing and no matter what we do it will not work and I'm tired on going to do laundry at the laundry matt for a family of 6.

Drawer style computer board needed to replaced and the water was draining from one to the other drawer. These to problems cost $400. My dishwasher is only 5 years old. Never again!

Fisher and Paykel Dishwasher, Model DD603SS. Paid $1500, never worked right. Always had leak, replaced hose, computer board. Spend $600 in repair for a worthless appliance. I wish I had bought another brand. Now broken with f1 error code that will not stop unless it is unplugged.

Had for 6 years and repair cost keep adding. No response from manufacturer.

I purchased a smartload dryer from a dealer in Springfield Missouri in 2005. At about the 1 year mark, this dryer started giving me problems. At first, it wouldn't heat up, then the dryer rotation messed up, several times. There are very few repairmen who will try to touch these machines. No one knows how to fix them!!! I purchased the dryer for about 750 dollars, and spent that much in repairs. I just got rid of it yesterday and purchased a Whirlpool with no bells and whistles, just a good old dryer.

1400 dollars wasted.

This is Phyllis of Jasper Feb. complaint update. On Feb 21st 2009 the DKC techs worked 3 hours then said they could not fix it BUT could they take it to the Sears/DKC shop. I've inquired 3 times on progress and was told the F&P rep was coming to check it out that was 6 weeks ago. DKC called me yesterday wanting to know what I wanted to do with the product. I'd like to be in on a class action suit against this company but would settle for a working unit. In 6 weeks no one from F&P has called me after I sent them a email to their complaint dept.

I bought a F&P washer @ 5 years ago. After the first three years I had to replace the computer board. I did this myself because seems the three repairmen I had at my house could not diagnose the problem. A short time later the cold water valve went, again I replaced this myself. Three months ago I brought another repairman out and he diagnosed a bad rotor, about two months later they showed up to fix the problem with a stater, however neither of those parts were correct. Now supposedly its the drain pump but those seem to be on back order. I wish I knew someone who could build me a big slingshot because I'd aim it right at F&P windows. Please let everyone know to avoid buying any appliance by this company. It definately is not what they claim it is.

This is a VERY expensive machine, recommended by Consumer Reports at the time I shopped for it a few years ago.

As with others, my washing machine drain pump failed. My technician ordered the part and was told he would have it in three or four days. At the end of that time, he was told the part was on back order. I called Fisher & Paykel and was told the part would be in on Wednesday. I called the tech who said no, they had heard the part would be in on Friday. I called back to see what the story was, and was told by someone named Francesca that the part would be in on Friday and would be distributed after that. I asked why the delay and she said, essentially, that this is an old machine (it's 3 or 4 years old; give me a break) and if it was a newer machine I wouldn't have this problem.

On Wednesday, I called again, hoping against hope that the part would be in since I'm sick of the laundromat. I was told THIS time that the part would be another 5 to 10 business days because the order has to clear customs. I sought clarification from a supervisor, Kiley, and it seems that this part is repeatedly on back order.

Another thing to note: I live in the Los Angeles area and it was next to impossible to find someone who works on these machines.

Next time I'm getting something much easier to fix. Why pay extra for something that is next to impossible to fix, particularly when the company cares nothing about customer satisfaction? This is absurd.

We have a Fisher Paykel dryer that has a massive amount of lint coming out of the vent. In addition, we have a huge amount of lint sitting on our roof as that is where the vent comes out of. I called customer service and was amazed that they never heard of this problem. I highly suggest to all those that have listed problems to contact the customer service department and let them know the issues if you haven't already.

huge amount of lint on my roof. Possible fire hazard however the FisherPaykel is sending someone out to see about the problem. Stay tuned

It seemed great and unique in design. But it required repairs at least 5-6 times in a 4 year period. My sister in Oklahoma and next door neighbor also bought DishDrawers by F&P, with similar results.

Expense, water on the wood floor.

I had my F&P washer 6 months and had to have the pump replaced. Right after the year was up,again another one! One year from that, another one had to be installed. I guess I am angry because I really thought I was buying a quality product and it turned out to be a piece of junk. I am just a nerveous wreck everytime I turn it on, afraid it will go out one more time. I have learned a valuable lesson. Just because it's new technology, does not make it a better product. Stay with something you know and had a good experience with. I had always had Sears and at least if I had bought one, it wouldn't hurt me so bad to RUN OVER WITH THE CAR!!!

I keep the washer because my husband lost his job and we just can't replace it right now. I have a SEARS dryer that is 12 years old and it's still kicking. I wish I had a washer to match.

Washing machine keeps going off balence. Repair man here twice rubber bands replaced and plactic top of drum. Washer is always going off balence. According to level machine is balenced. Fisher and Paykel want another opinion on issues. Services companies which they told me to call will not come this way. Called and e mailed to have supervisor or manager call me back about washer issues and no one has called me back. The answer I get is there are no supervisors are here at this time in New Zealand.

I took 2 day off to wait for the reapir man. I have gone to the laundry mat countless times because the machine has a mind of its own when its wants to be balenced.

bought my Fisher Paykel drawer dishwashers in 2003.

In October 2006 one of the

lid actuator motors went out so I replaced all four and the dishwasher worked until

November 7 2008 when the unit gave me
a code F1. (is this Fisher Paykels code

speak for gullible Americans?)

Called Sears/DKC service & the
tech. came out on:
Nov. 10 th diagnosed the problem, took parts.
customer,will this be working by Thanksgiving?
tech. SURE.

Nov. 24 still has a F1 code replaced parts

Dec. 29 still has a F1 code worked 3 hours

Jan. 21, 2009 2 techs still F1 code ordered all new parts

Feb. 21 still F1 code took dishwasher to shop maybe more techs and input.

Since all this started I have been diagnosed with a blood clot in my aorta and it appears I should not be stressed.

products.

My American made 23 year old Maytag washer & dryer are still working and the tech tells me to do everything possible to keep them going.

it is working.

I paid $1200 for the new units
I paid $200 for the actuators parts and service call
Currently the repair estimate is $400

and these units are 5 1/2 yrs old.

Dishwasher- Drawer Purchased in late 2005 and within 3 months the top drawer was not working. the replaced the electronic panel. almost immediately the bottom drawer was filling up with water when the top drawer ran. Service repair was out 4 times. We finally gave up because our time was being taken up with repairs. We just let the bottom one run a half cycle after the top. Then the warranty ran out and gee a few weeks later the top quit. We have been using the bottom but guess what just happended - the rack prongs just broke off- rusty! So as my mom said ...never fall for good looks! Unbelievable - I thought we purchased a quality machine for $1400. At this point no faith in repairs - I just hate to see all this material go to waste in less than 4 years. Not even recyclable.

My husband purchased a Fisher & Paykel washing machine on Jan. 3, 2007. This was a surprise for me, since I was having problems with my washing machine that was 15 years old. The sales person at Lowe's told him it was the finest appliance on the market. The washer worked great, that is for 6 months! The first service call took 9 days for the repair man to get to our home; then we needed a new pump, had to wait another 2 weeks. I called Lowe's and complained about the amount of time I would be with out a washer; they sent me a loaner.

Well finally after 3 weeks my washer was repaired and seemed fine. Six months later, it stopped in the middle of the cycle, here were go again...another service call. The repairmen came again, this time he said it was due to having well water and the screens were clogged, he fixed the problem. Less than a week later it broke again. This time I was able to locate an email address for FP costumer service. The woman named Lisette was helpful and sent an FP service rep to my house. Basically, I have too much lint?? Too much lint, I'm sure I don't have anymore lint than anyone else. Also said it is not recommended that I use liquid fabric softener. I couldn't believe this. Too MUCH LINT?? FP sent me an lint filter that goes in the aggitator. Why would they have an object like this? Could it be others have complained about this same problem? Well, here we are Feb., 2009 and I am having the same problems with the washer, had the repairman out to the house again on 2/17/09, again too much lint, clogged the pump.

The machine worked for the 2 loads I was able to do. This morning 2/22/09, started laundry...guess what? The machine quit mid wash cycle. I was able to restart the load. Sent a nasty email to Lisette the FP rep, I am done with this product. I will keep using and hope with every load that the damn thing will blow up. Taking machine to the scrap yard. Wonder how much scrap is going for these days; I'm sure not enough to buy a new appliance. I will inform all my family, friends and co-workers not to purchase any FP appliance. What a waste of money!!!

Economic damage? With the economy in the shape it's in, who has extra money to purchase a new appliance? Have kids in college...I sure don't

Dish washer was leaking water and hadd a repair man come out and replace the rubber gasket on the upper part of lid. It has leaked again and the water has run under the wood floor of my den. I have called and sears wants $75 to come out and look at it and then anothercharge to fix it. I have spent all the money on fixing this piece of **** product that everyone in this forum is complaining about and the company is doing nothing to fix. This guy of Maryville MO (11/26/08) probably works for the company because he is the only on that is happy with this product.

wood flooring is now warpping due to this leak. Cost to repair floor and dishwasher is otragious. I will never buy from Fisher & Paykel ever again and will tell everyone I run into not to buy thier product. Not worth the money or the headache.

Purchased a Fisher and Paykel double dish drawer dishwasher 3 years ago. Installed it ourselves. It has worked like a dream until just before Thanksgiving 2008. Lower drawer motor froze up. Had purchased the extended warranty so was covered. Repairman confirmed what the electronic panel had told me. The motor needed replacing. The motor has been on back order since Thanksgiving.

Lowes called last week stating that they will be sending me a giftcard for the purchase price of the dishwasher, including tax. I have no complaints. I will be ordering the motor myself since they are so easily removed and replaced. Hopefully it will become available before I die of old age. Until then, I will use the top unit only and still be happy with my purchase.

I bought a Fisher & Paykal washer and dryer in March of 2007. My husband and I were told of the great water saving and dryer saving time of buying the washer. What a load of crap! My washer first broke down in July of 2008. I felt lucky that I was still under warranty. I then realized how unlucky I was when it took 3 months to fix my washer.

First it was a part that was back ordered. Finally after 1 month they came to replace the part. The service guy replaced the part and then realized that there was another part that needed replacing. After waiting another month for that back ordered part, he came back with the owner of the service store to again try to fix my washer. At that time the owner told me they needed 1 more part but it was a small part and should be in within a week.

Two weeks later I called the service center and was told all the parts were not in, they were waiting for a back ordered part. Imagine my surprise when the lady told me that 28 parts were ordered. I was told just 1 part was needed. Finally in October of 2008 my washer was fixed. Not really as I could not use it for more than a medium size load.

Then in January of 2009 my washer broke again. This time the service center decided that they wanted to call Fisher & Paykal. Why do you ask? They apparantly wanted to see if they would get paid to fix my washer (I'm guessing. What else could it be?). The service guy came out and said that a shock had come off and sprayed water in the control board which shorted out the entire control board. He also mentioned that it could have started a fire. He left without fixing the washer and referred my to Fisher & Paykal.

I called the 800 number and was told the Technical Manager would be calling me. After waiting to hear from the technical manager for 2 weeks, I then called Fisher & Paykal again. They said they would e-mail my file to him and mark it urgent. He called and said he would send another service center person out to get a second opinion. Why do they need a second opinion? Do they not trust their authorized service centers? Anyway the second service guy decided that it wasn't the shock that sprayed the control panel but a cracked plastic part in the control board area. Two different opinions. Pretty strange right?

The Technical Manager said this was not the fault of the machine but of where the machine is placed. My washer is in my utility room, where I have had a washer since I moved into this house 19 years ago. It is amazing that this washer can completely break down in less than 2 years, but my other washer was replaced because of old age. I now have a dead Fisher & Paykal washer and will have to purchase a new washer. Guaranteed it will NOT be a Fisher & Paykal. It I had the money I would replace the dryer also but I am stuck with it for now.

I purchased a FP washer and dryer two years ago. I picked the FP brand specifically because I was told aeronautic engineers designed the interior mechanics. I had problems with the washing machine within the first year. It proved difficult to find a repair company even though I live in a large city. I did find someone who had to travel from another county (twice). The washer has never been able to hand a full load, unlike the old beat up washer I replaced with the FP. Now I am having problems with the dryer. If I could do it all over again I would not buy this brand. I would go out and buy something else if I had the money, but Im stuck with the FPs.

I purchased a Fisher Paykel washing machine at great expense 6 years aga. It worked well for the time then broke down. My complaint is that nobody seems to be able to fix what ever is wrong. I have had two different people look at it and both see different problems. Every other supposed expert on Fisher Paykel tells me that it is a terrible machine,that they have had nothing but trouble getting parts or finally fixing it and suggest I purchase another washing machine of a more reliable name.

I have talked to your overseas representative who is quite hopeless, no suggestions on who may help. I would like someone from FP to contact me and tell me where I can take this washer to be repaired!!! I am happy to personally drop it off at the appropriate place, some how I get the feeling that you people are not really interested in selling this product and certainly not willing to give satisfactory mantainance.

FP Model DGGX2 Gas Dryer: First dryer overheated and scorched mattress pads, blanket and dress shirt. Numerous attempts by authorized dealer to fix it. Couldn't be fixed so FP replaced the first dryer with another one with extended 2 year warranty. Worked ok for a few months and then started overheating and scorching another mattress pad. Authorized dealer replaced thermostats.

FP Clothes Washer Model IWL 12: Washer suspension system broke with tub full of water and clothes about 3-4 months after 2 year warranty ended. Called FP they stated they would reimburse me for cost of repairs by authorized dealer. Had the washere fixed but FP wouldn't pay for repairs as they stated. FP owes me about $250 for damaged goods by the dryer and about the same for washer repairs as promised but failed to deliver.

FP is not a reputable conpany to deal with and do not honor their warranties. They makie false promises and deliver nothing but hot air. they owe me about $500 the above items and about $1800 for their washer and dryer buyback. Sounds like its about time for an attoney.

paid $1,400 for the 2 drawer dish washer it is the biggest pile of crap never worked for over 1 month and lowes wouldn't return it so my present to my wife now starts fights don't ever buy this FISHER PAYKEL brand it sucks

Purchased a Fisher Paykel washing machine at local Lowe's Home Improvement store in Oct. 2007. In December 2008, it would not work - default #36 - and called for service to 888 number. The first service they gave me told me that they were booked and to get another number from F&P. I called the next number they gave me and had to wait 10 days for service. The man came out and said it needed a part that had to be ordered. Three weeks later they are telling me that the part is back-ordered and might come in next week. And then I will wait until they can schedule another service call. BUYER BEWARE.

Dryer, front load gas Dg60FA-US, has a flawed design in the lint filter. Lint passes around the filter and out through the hose no matter how clean it is kept. My backyard is full of lint - since the company, and their service man, recommended removing the guard from the exit portal outside - as it was clogging in several days. I was told there was nothing wrong with the filter - which certainly appears to work as designed.

It is simply a horrible design. Since so much lint flows out of the ducting - it must also mean there is a great deal trapped within the machine and the duct iteslf - which is a FIRE HAZARD. Seems that some GE models are designed the same - one is making the others dryers of, at least, this model. Horrible pathetic design.

NO COMPLAINTS HERE. My daughter has the 2 Fisher Paykel dishdrawers and she's quite pleased with them also.

I purchaed a Fisher Paykel Washer because after research I saw it was supposed to be the best for saving electricity & water and had a seemingly good reputation. I should have looked at this site and would not have even gone to look at them EVER. There, so far, have been six repairs. The day before Thanksgiving, 2008, it began knocking while spinning and would walk all over the floor. I called the repair place that does the Fisher Paykel still under warrantly and was told I would have to wait until Dec 4. He came, looked inside and said the bar was off on one side. I told him I had seen that, put it back myself and it would come right off and that if he would let me wash a load he could see how fast that would happen...he said he had no time for that and left.

Well, of course, it still didn't work. I called them and they came this time in two days...fixed the same thing. But I insisted he call Fisher Paykel while here too. He did, but got no good answers to help him from them. He left. I called his boss who called Fisher Paykel and then called and told me Fisher Paykel would send a representative to look and give a second opinion. No one called. No one came.

Today, Dec. 30, I called Fisher Paykel and am told I must call a different appliance center, wait for them to come out in 2 weeks, of course, and then they will call Fisher Paykel from my home and decide if this piece of junk is fixable! The washer is the worst piece of junk I have ever owned! It does not wash clothes well, is not controllable, jumps, knocks, bangs and walks around the washroom and leaves the clothes so wet I have to wring them out by hand. AND if they want to fix it...it is another 3 weeks to get parts from AUSTRALIA. This is just awful. NEVER buy anything made by this company.

The consequences of this is I have to go to the washateria now and drag my clothes into a not so nice place and wait for hours to do my washing in the cold of winter. I am 70 and this is wrong to cheat people like this and cause them such distress and pain. If I fall then I end up in a nursing home just because I was dumb enough to buy this brand of washer! I'm out the money for the washer and now I have to buy another one so I don't stretch my luck carrying heavy clothes to a washateria. If this company is trying to get a good rep here in the US, they better do something fast for me because I am vocal and won't take this sitting down. I intend to warn every consumer I can find NOT to purchase anything with Fisher Paykel on it.

What a crock! The dryer had circuit board problems three times before Kent Appliance gave us a new machine, which also has the same problems and now has quit working due to screeching bearings. The washing machine is so loud it sounds like a jet engine. I can't believe we spent so much money for "top of the line" appliances only to hate them and have an incredibly hard time finding people to service them! Calling HQ is a joke - you get cut off and never helped! DON'T BUY FISHER-PAYKEL PRODUCTS!!!

Nothing happened. I've had my washing machine for 9 years without a problem. One time the machine didn't start so I called Fisher & Paykel who walked me through a reprogramming with the buttons & it has worked great ever since.

I bought this Fisher & Paykel washer in 01/2008 and have had nothing but problems. This washer cannot complete a cycle with even a very small load without beeping as per an off-balance load. I have leveled this washer so many times it is not funny. I will discard this poor piece of engineering and buy a cheap washer. DO NOT BUY A FISHER & PAYKEL PRODUCT! I warned you!

Customer made poor purchase decision by not buying from a selfservicing dealer. Yes all products break but we repair them correctly and Fisher and Paykel has never turned down a reasonable request we have made on the customer's behalf, even 3-5 months out of warranty.

Many people complain rightly about a product problem but they don't do research and shop where they get service not just A PRICE. I doubt you will post this but in the interest of fairness it should be noted.

I bought a fisher and paykel dd602 dishwasher and it has caused me nothing but problems. The hose leaks, the water never drains and the motor is extremely loud. We have been hand washing dishes for the last 2 months because I am sick of the problems. This is the worst purchase I have ever made.

I have to lose the investment of $1400 and hand wash my dishes. I can not get in touch with anyone at Fisher and Paykel. I keep gettting cut off every time I call. My advice is to not even consider Fisher and Paykal for any appliance.

Our Fisher and Paykel wall ovens are a complete disaster. They break with every self-cleaning, and sometimes they just don't seem to regulate temperature properly. After making at least six major repairs on one of our ovens, F&P gave in and replaced it with a new one. That one died almost immediately. We had it fixed and it's broken again. Meanwhile, the glass door on the other one cracked during cooking. Right now, neither oven is working. I would love to be rid of them - alas, they are built in!!

Have had the double draw dishwasher for 5 years. Nothing but problems, very noisy, breaks down often. Have invested $600 into the unit. For what I paid plus investment I could of bought 3 normal dishwashers and had 2 for backup!

I am extremly disappointed in a Fisher & Paykel diswasher (model DD603)that I bought about 4 years ago. After 2 years, the upper lid motor went. I believe the replacement motor was an improved version, fixing an initial design defect, where some of the liability should be born by the manufacturer. In any case, I got nailed for $230 USD.

Wrote to Fisher & Paykel, never got a response back. Now the second set of lid motors is not working. However, the problem does not appear to be the motors but the control board. Hate to think what that is going to cost. For a machine that cost more than double, the product and customer service are considered substandard. Very disappointing. I will never buy another Fisher & Paykel product.

I purchased a Fisher & Paykel washer and dryer in 2005. After 30 days, the dryer went out. Lowes traded out the defected dryer for a new one. The next year, the dryer went out again. Both times, electronic board problems. Had a repairman come out and he could not get parts, had to call Australia where their HQ are. Very rude customer service would not stand behind their product! Now this year, the washing machine just died. Same circuit problem. This is the worst appliance brand I have ever experienced. I cannot believe Lowes sells this brand. Tomorrow, the repairman will come again and I will ask him to take this junk away. I am going back to my Whirlpool W&D. It is a shame because I paid nearly $2,000 for the set.

Out $2,000 for the washer and dryer

Do NOT ever buy Fisher & Paykel once out of warranty know one will repair them. Mentiion Fisher & Paykel and everyone will tell you they will NOT tough them. What is the point of buying them if no one thinks they are a good product. Customer service is useless and says they know about the problem and that the retailers should warn us you can not get them repair!! As if a salesperson selling an expensive product will tell you that!

If you buy a Fisher & Paykel washer or dryer, be prepared to wait, wait, & wait on service if you ever need repairs. My washer went on the blink and living where I do, I could not get a serviceman. The closest authorized service point was 30 miles away and he would not come out this far.

Forget about calling Fisher & Paykel Customer Service, a complete joke! I finally went through a independent serviceman, who had to order the part and it took several weeks. Needless to say, never again will we purchase a Fisher & Paykel appliance.

My wife bought a Fisher-Paykel dryer 2 years ago. We've had problems in the past where it took forever for a service tech to come out. We're north of Detroit and found only 1 service parts store. (Of course it's 2 blocks from the place where my wife bought the damn thing) It went out again, heat would turn off, so I bought a $70.00 ignitor from the parts guy and decided to do it myself. The ignitor wasn't the problem, the service guy won't take the part back and scolds me for not paying him the $80.00 labor and $30.00 house call. I don't know who I'm more ****** at, Fisher-paykel for their crappy product or the parts guy on Harper Ave. for his egotestical behavior.

I'm putting the dryer out to the curb and I bought a great whirlpool dryer off craigslist.

I bought my F & P gas dryer and matching washer the first of January. Since then, I've had 11 service calls on the dryer. Since the dealer never has the parts, the service person has to come out to diagnose, we have to wait one week or more for the part to come in and then schedule a service call to get part installed. I spend more time at the laundromat than in my own laundry room! So far, no problems with the washer, but I'm just waiting on that to happen. I asked the service person about how many F & P he works on, and he alluded that he works on a LOT of them. I want my old Whirlpool set back!!!! I wouldn't be half as mad as I am if the salesperson hadn't talked me out of the set I wanted and steered me to the F & P set.

I have had to take time off work to meet the service person. I spend a lot of money and my precious weekends at the laundromat. So far, no cost to fix. My dealer (so far)has been terrific.

.Purchased Fischer&Pykel double dish drawer 2.5 years ago. Have had problems since the fist three months. Authorized repair in my area not any good, seemed to never know what the fix was. Had many service calls replaced many parts, botton drawer has never worked properly. I have even gone to the extra expense of having another plummer come to plumb the dishdrawer ($200.00) did not help. Then my warranty was up.

Just spent $350.00 REPLACING leeking drawer. Machine worked once, and is know again broken. A service code that is not in my manual or the authorized repair mans manual. So tomarrow I will be calling the repair center once again. If no avail, will have to replace with another Brand of dishwasher. A family friend was planning on buying a F&P washer and dryer. I dont think she will know.

Original price of dishdrawer $1600. Plummer to install $175, another attempt to install $200, $300.oo parts replacement. Still no working dishwasher for a family of 6

We bought the fisher paykel washer based on it's energy efficiency rating and consumer rating at Lowes. Within one year the pump went dead due to rust and corrosion. It looked as though water spilled over and rusted the pump out. Now the electronic board seems to be going. Sometimes when we touch the power button, nothing happens and I have to keep playing with it before it finally starts. My clothes don't seem to get clean either. Not happy with this purchase.

Washer keeps beeping, takes 2 hours to do a load of clothes. Called them had a repair guy here 3 times and 3 times couldn't fix it, Have been with out a washer for 4 weeks now. They want to call another repair person, they can't come for another week. in the warranty it says...If we are unable to repair defective part of the product after a reasonable number of attempts....so don't you think 3 times is reasonabale and is there a lemon law on wahers?

My wife and I finally had enough money to purchase a matching set washer and dryer. We go to Lowe's and find Fisher and Paykel, who are supposed to be Consumer Products rated number 1. I am returning this set today almost one year later. The washing machine has been broken three times in eleven months. This is the worst major appliance purchase we have ever made. Fisher and Paykel refuse to stand behind their product. Lowe's will be refunding my money towards another brand today.

First of all, let me say that I can't begin to tell you how horrible the Fisher & Paykel dryer is that I bought less than two years ago. I had it only three months when it broke and it took nearly three months to get it back working again. Now here it is less than two years old and again it's broken. So I called for repair. I had a hard time finding a repair company because I work and need repairs done in the evenings or on the weekend.

Finally I get someone who says they do repair Fisher & Paykel (and that is a must to find out before allowing any repair service into your home) and they could be there on Sunday May 25. The minute he arrives and starts to take my machine apart I am wary because I have seen it repaired before and he is looking in the wrong area for the working parts. But I don't say anything because I am not a repair person and I figure he knows what he is doing. He finally gets around to taking the front of the machine off and starts testing things. He finally tells me that I need a whole new mother board. What do I know? So I say ok. Get the part and come back and repair this thing.

It is now June 7 and I have not heard a word from him. I called another repair service. And this time I was careful to make sure they were an authorized Fisher Paykel dealer. It turns out that there is nothing wrong with the mother board. The heating element is bad. But there is also some short of short in the machine and may not even be worth fixing. Thank you Fisher Paykel for making such a piece.

Fortunately I have a washer and dryer in the basement that I can use. But I have asthma and having to tote laundry up and down the stairs for the past three weeks has triggered several asthma attacks. To say nothing of what it is now going to cost me to replace this machine. And the $70.00 paid to a repair service that absolutely had no business clainimg that they could repair a Fisher Paykel dryer.

Buying the FP Dishdrawers was the worst purchase I have ever made. Normal dishes don't fit, no place for cooking utensils or large pots. Washes poorly. Noisy. Top side racks totally useless. It's fine however if you use Corel dishes, they're small enough. I'm two years out and on my 3rd service call. Water draining into the wrong tub, broken piece that the wash arm sits on, and out of sync servo units on the lid seal....couldn't open the drawer, had to force it. The repairman told me that every single one they've sold has needed to be repaired at least once. How's that for quality! As soon as Bosch goes on sale I'm buying.

0

My husband and I build our own home. Since my husband is a contractor, we took advantage of a promotion Fisher & Paykel had and purchased our appliances early at a contractor's price. The appliances remained at the store warehouse for approximately 6 months at the salespersons invitation. When our house was weather ready with roof and walls, we had the appliances delivered to our home, where they sat in the garage amongst the cabinets, for approximately another 6 moths. We got the final inspection in February of this year and moved in on March 28 of this year.

Approximately 4 months later, at 11:00pm the middle glass of the lower oven shattered. We were all sleeping and heard the sound of glass breaking! We thought we had an intruder, come to find out it was the oven glass breaking, with tiny bits of glass falling onto the floor from the vent at the bottom of the oven.

I called Build In Distributors, the retailer we purchased our appliances from, who told me the warranty had expired, and I could call one of their authorized repair companies. I also called Fisher and Paykel, who told me basically the same thing. I tried calling several repair stores, however, it was a Saturday and none of them were in and have not returned any of my calls.

A couple of months have gone by now and I still have only one oven in operation. However, after having thought about this more, I don't feel we should be at fault for this glass breaking. It was obviously a manufacture error! I don't feel as though any of these companies have been of any help to me at all.

3 months after we purchased the dishdrawer - it stopped working properly. When the top drawer washed, the bottom one filled with dirty water, when the bottom drawer washed, the top one filled with dirty water.

Called Fisher/Paykel - used their certified repair people - They replaced, some rubber flap,and it worked fine, for 3 months - again, called and someone came out and did the same thing. Worked for 3 months - again called and this time, they sent those small flaps to my house - a box of them, so when ever they came over they would have them.

I bought a Fisher & Paykel washing machine in 06/03/04. I did research and this was suppose to be the best washing machine you could buy. On Sept 19,2005 my machine starting leaking from underneath the machine even when turned off. Also the switchboard on machine went dead. I am very upset only had machine a little over a year.

It took some research to find somebody to work on it. The company originally given to me from Fisher & paykel would take over a week to come out to look at it. Fisher & Paykel did not have the repair place on their list even though they were authorized warranty on their brand.

The second repair company came out quickly to fix the machine. It water pump and the switchboard had gone out.

I contacted Fisher & Paykel to demand a new machine. I seemed to be getting the run around. _I have never had a washing machine go out in a year.

This is a complaint about a Fisher & Paykel double drawer dishwasher.

My wife and I bought a new home in Simi Valley California in December of 1999. It came with a GE garden variety dishwasher, which my wife was not happy with from day one. She had a top of the line Kitchen Aid in our previous home and had excellent results and reliability.

In 2001, we were looking at some new model homes in the area and came across the Fisher & Paykel double drawer dishwasher. The unit looked well made and seemed to be a very efficient way of handling the dishwashing needs of our household. We explored the cost and found them to be about twice the price of a well made Kitchen Aid washer, but with the added convenience of two drawers and supposedly, high-end reliability and performance, we went ahead and paid approximately $1,300 for the unit.

I must admit that I declined the added service warranty, which I always do, because anyone who knows, knows that it is generally a waste of money unless you have a very unreliable item. Most of the electronic items, such as this dishwasher, which has a computer control system, will exhibit any problems in the first 60 to 90 days...what they call infant failure problems. After that, unless you are extremely unlucky or you've bought a piece of junk, you shouldn't have problems over a normal life of the product. My mistake.

The Fisher and Paykel dishwasher exhibited problems after about 6 months of usage. Over the next three years, long after the warranty had expired, the unit leaked, we had the repairman out a number of times. For the past year, we have only been using the top drawer because the bottom drawer leaked and caused moisture to build-up in the cabinetry where the washer was located.

This past week, August 20, 2004, the unit has completely stopped functioning. We had a repairman come out and assess the situation. He determined that both drawers had excessive leaks and that the leaking from the top drawer had soaked the electronics of the washer and that the computer system for the washer was blown. The cost of repair would be about half of what the new unit cost.

We have contacted the store that we bought the unit from, Warehouse Discount Center in Agoura Hills, California, on numerous occasions, and they basically told us that they didn't give a damn, and that, had we bought the extended warranty, that we would have been covered.

We have spent nearly $10,000 with this dealer over the past four years, but I can assure you, that will come to an end. I can't say that the dealership is the major culprit because they did not build this unreliable piece of junk, the people at Fisher and Paykel did. But since they are located in Australia, they might as well be on the other side of the moon.

We have tried to contact them, sent letters, with no response. They have been completely uncooperative.

It is also important for everyone reading this to know that we are now in the process of trying to have the mold removed from the kitchen cabinets. The cabinet where the dishwasher resides is a disaster, along with the adjoining cabinets which also have mold. I'm unsure how much will be involved in resolving this problem. We could be in for replacing that entire section of the kitchen cabinetry. That also entails the removal of the granite countertops and possibly even the sink.

I wish it were just the cost of the damn dishwasher, but this thing has really gotten out of hand.

The repairman that have come out on a half-dozen occasions to re-repair this unit have made comments about how many other Fisher & Paykel units have also experienced leaks just like ours. They said that about 4 months after we purchased our unit, Fisher and Paykel came out with a new and improved model which was suppose to address the leaking issue. I don't know how well these newer models have functioned, but I can't imagine how they could be any worse than the unit we purchased.

What upsets me most about that is, if they knew that there were problems of leaking, why didn't they retrofit the existing units for the customers who previously bought their product in good faith, and who, like ourselves, are going to eat the entire cost, not to mention the repair to the kitchen cabinets?

I purchased a Fisher & Paykel dishwasher in March of 2000. The motor rotor has been replaced three times since then. The top drawer fails to drain. The third trip out, the repairman said the motor roto which was previously installed by him was defective. He replaced the part and assured me that there would be no charge as Fisher & Paykel had a two year warranty. I advised him that my warranty expired only three months ago. He said it would not be a problem since the previous part was defective.

One week later I received a call from the repair shop that Fisher & Paykel declined the warranty extention and I would be charged for labor and service of $107.00!!! The part, however would be covered.

Why should I have to pay for labor and service to repair a part that was defective at installation while my warranty was still valid? They told me to take it up with Fisher & Paykel. I did. Fisher & Paykel said that the labor charges would be covered but that the repair company should contact them directly.

The repair company insists that Fisher & Paykel has declined to extend the warranty. I am stuck between these two entities with an outstanding charge for labor and service. I find it disapointing that after purchasing a high end product, that I am stuck fighting a battle would should be done by the company and the repair people and not me.

We can not cook

I paid $1500.00 for a unit that I feel I should not be putting money into 2 X within 2 years. I feel I have a lemon and would like unit replaced.