Fisher and Paykel

I bought a Fisher & Paykel washer and dryer in '07. Washer pump broke in 2010 and I paid $156 for repair. Last week, when it quit completely, I replaced it with a GE. Dryer now has a bearing squeal and I am not about to spend any more money on this Aussie crap. I am going back to GE like I should have done in the beginning. Maytag and GE washers are serviceable, but these machines are impossible to work on. You know it's bad when Lowe's will not carry the product anymore.

Dear Scott,

We are very sorry to hear of your experience. We would like to see if we can help you with your dryer. Please call our customer service manager at 949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA

Fisher Paykel on May 24, 2012

I have had the Fisher&Paykel Top Loading Dryer Model DEGX2 dryer since 10-2007. I had no problems with it until 3-9-2011 (bearings replaced). On 9-9-2011, dryer would not heat. Since then, I have had (as of 5-18-2012) eleven (11), under extended warranty service, calls for same problem. Dryer begins to leave clothes damp. I can see lint build up within lint scraper module (lint basket sits in this and it is not part of customer use to remove screw and module to clean lint that is not properly taken into basket). This module has been replaced and the new one had sticky residue all over it when I had no drying problem again. Warranty Company (Lowe's) says the visits are a maintenance problem saying that I (the user) am not removing lint. (I do I empty the basket.) Nowhere in the user's handbook does it say to take the lint module out and remove lint. This module is difficult to fit in properly; I have watched different repairmen have problems. This dryer is a pain. I paid a lot of money for it and it does not appear that the warranty company is going to back up replacement/refund due to how the repair visits are reported. I had this dryer for four years and until the bearing problem it was fine. I am angry. Do not buy Fisher&Paykel. Do not use Lowe's extended protection plans.

Dear Barbara,

We are sorry you have taken this position considering we have been actively trying to help you by giving you options your extended warranty plan did not. Please call our customer service manager for further discussion if you wish. Otherwise we will go ahead and close your file. Sincerely, Fisher & Paykel USA

Fisher Paykel on May 18, 2012

We purchased over 5,000 in Fisher Paykel Appliances less than three years ago. The DD605 dishwasher started to stall at 58 minutes in the cleaning cycle and stayed on that point with the water continuously running until an F4 error occurred. We learned from other consumers and repair sites that this was due to a faulty heater plate part # 522091 - a problem that had been recognized as a manufacturing default for that year's model. Sears and The Bay stopped selling Fisher Paykel due to the high number of repairs and difficulty getting parts.

When I called F&P to get service, Rob from California called back and gave me the name of two companies he said were authorized to provide service. In fact, when I called them both, each explained that they had never serviced this equipment before and had no access to parts. When I called F&P back, Rob acknowledged that they didn't actually have a service network in our area (not sure if we are talking Canada or just Halifax, NS). I suggested that since I had to pay for someone to learn how to service their defective parts, the least that they might do was to ship the $61.42 part N/C to me.

Rob refused and told me he couldn't help. I asked to have the call escalated and he told me his supervisor doesn't return calls. I asked to make sure the call was recorded. Fisher Paykel profiles their products on their website and literature as being first class but does not appear to back their products in terms of service or support. It would have been so simple to just send me the part and then let us take the cost of the repair instead of forcing us to let everyone in the world know about the poor experiences we had with Fisher Paykel.

Hello Howard,
Per our customer service manager, you have been in contact with her, and are working on a resolution. Her contact info is 949-790-8900 ext 3401

Sincerely, Fisher & Paykel USA

Fisher Paykel on May 16, 2012

We purchased two Fisher & Paykel drawer-style dishwashers. They have both failed after just three years of use. When calling a recommended service place here in San Francisco, the answer I got was "Never buy Fisher & Paykel products. They are of very poor quality" from the company recommended by Fisher & Paykel! Unbelievable! The cost to fix our dishwasher would be over $1000!

Now to the reason: F&P dishwashers are made completely out of plastic. If a sliver of glass gets in to the pump wheel, the wheel is ground down to where it no longer works properly. As all plastic parts are interconnected, in a way that even a layman engineer understands is completely idiotic, you are left with the only option of changing massive parts of the machine! Naturally, F&P are aware of this. This is the same practice that car manufacturers use frequently. If things break, they make money from parts.

Further advice from the repairman: "Buy a dishwasher from a European manufacturer, one with a stainless interior, not too fancy and not too cheap, around $700 MRSP. Do not buy a dishwasher with drawers as they are normally made by F&P, Kitchen Aid, DCS and many others are all made by the same company with idiotic engineering and cheap parts," that's what he said and I fully believe him. To make it such a hassle for customers, just to save a buck on a pump part is what will, hopefully, bring this company to change their engineering or go bust. Stay away. Do yourself a favor and buy a Bosch, or actually, buy pretty much any other brand!

Dear Fred,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on May 15, 2012

My wife and I purchased an Eco Smart clothes washer and a SmartLoad dryer about 3 1/2 years ago. It took the washer about 4 months to break. The repair guy said that some coins had lodged in the mechanism. Since this was such a rare occurrence (after all, one never finds coins in the laundry, right? Especially with kids in the house), I wrote it off to dumb bad luck. A few months later, it had gone down again. They replaced the logic board, I think he said. After the warranty expired, it broke two more times and I was able to repair it. Funny, there are a lot of videos and tutorials on how to fix these on YouTube.

The last time it broke, I gave up and purchased a new washer from a different manufacturer. The drier stopped working well after about 8 months. It took forever to get a load dry, I thought. I cleaned out the lint trap with every load, mind you. I cleaned out the lint in the exhaust line once a month for a while, thinking that was the problem but it didn't help. Now it takes four hours to dry a load if it hasn't rained lately. It never gets much more than warm. We found out on another forum that there is a service access secondary lint trap or some such thing on it. Lucky it's summer and we can line dry. All in all, this washer and dryer set were a dream, for an appliance repairman.

Dear Jeremy,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on May 10, 2012

On 3/24, we purchased a Fisher & Paykel refrigerator from Lowe's. We had the refrigerator delivered on 4/6. The refrigerator worked for only two weeks when the power went out completely. We called F&P on 4/20 (the day it went out) and we were referred to a local authorized service provider. We called the the company they recommended and were not able to schedule service until 4/24. The technician came out and found that the circuit board was bad. How can a refrigerator that is only two weeks old have a bad circuit board? The technician ordered a new circuit board on 4/25. It took a week for the part to arrive and he came to install the new circuit board on 5/4.

Within a few hours of the technician leaving, we noticed an F11 error, which has something to do with a fan. We noticed, at that time, that the refrigerator was not cooling, although the freezer seemed to be working. We called the technician back and were not able to schedule another visit until 5/9. By the time the technician comes on 5/9, we will be 19 days with no refrigerator. It is simply not acceptable for a new appliance to work for only two weeks. We paid $2,000 for this refrigerator and it has been broken for longer than it actually worked. I called customer service on 5/4 and explained everything that has occurred. I was offered a 3-month extension of the warranty. How does that fix the problem? Why would I want to extend a warranty on something that doesn't even work? I was put on hold to speak with a supervisor and coincidentally none were available.

At that point, the representative told me that she looked over my file again and could offer to extend my warranty an extra six months. This is simply not a solution. How does extending the warranty make up for not having a working refrigerator for longer than having a working one, throwing away all of the food we had in the refrigerator, and having to eat every meal out for three weeks? I told the representative that this was not acceptable and I still wanted to speak with a supervisor. So, now my file has been "expedited", and she said I should get a call from a supervisor on Monday (5/7). I hope I do. This refrigerator is clearly a lemon and should be considered DOA (dead on arrival). We should be sent a new refrigerator and receive a credit for our loss of use for three weeks.

Dear Jillian,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on May 7, 2012

Well, our washing machine stopped working the other day. It would fill up with water, try to swish back and forth, but seemed very slow and almost stuck. By the time I got home, the water smelled funny from the wash. I tried to cycle it to the rinse and spin cycle to get the smelly water out at least, with no avail. I unplugged it, hoping it would reset. It would then start the wash cycle again, and it would chug a little then just hum, then stop and make an alarm - beeeeeep, beeep (like a fire alarm). So I emptied out the yucky water, and took out the clothes hoping maybe something was catching in it and it would start again. Chugged a little faster, but still stopped and wouldn't spin or drain. Emptied water again.

Ok, I'm tempted to take it apart but realized maybe it would void the warranty, so decided to google it and it directed me to this site. Boy was I in for a surprise. Based on the comments and reviews, I immediately thought of getting a new machine that was not Fisher Paykel. These units were bought for us in a new home in 2008 from the contractor, so I wasn't sure if my warranty was still good or not. To my surprise, I called the toll free number on this site, and immediately got a representative that deals directly with problems. No wait time. Lisa was very informative, patient, and understanding of the issue. We went through the flow sheet together to try and diagnose the issue. Still no resolution. She offered to send out a Fisher tech at a rate of $85.00 for the consultation and whatever time it would take them to fix it. She guessed maybe only 30 minutes.

Lisa offered to supply the parts free of charge, although I might have been out of warranty. Parts could have ranged up to $350. I weighed out the cost versus buying a new unit, and I realize I still would be coming out ahead with the tech. Plus he would be there the next day. Tech showed up early at 9:30am and diagnosed that mattress pad material that we laundered and got stuck in the motor mechanism. Replace motor mechanism as a precaution but would have worked otherwise. Funny thing, I almost suspected that because after I removed the dirty stinky water, it smelled liked something was burnt due to being stuck. But once again, I'm just a doctor and no handyman at all, but I still try to do things myself when I can. I always research first, then do.

My experience with the company is 4.5 out of 5 stars. Lisa gets 5 stars, the 0.5 stars less was because the tech was there for only 10 minutes top and charged us $65 still? So I wasn't sure about that, but I wasn't home, and my wife didn't know what to expect. I would have challenged his rate, to see if he prorates it or not, but maybe they bill by the hour regardless. I wished he changed my control panel and water pump as a precaution because this seemed to be a known problem, but I wasn't there to ask him. Why? Because if that fails soon, then I will have to pay the service call again along with his time. I hope this doesn't happen, because I might not be so understanding after that. So my bill's $150.00. I'm very satisfied with how this went down. My machine works, but I'm still cautiously optimistic about the longevity of this product. However, I do feel Fisher and Lisa will take care of me if future problems arise. Thanks Lisa, and good luck everyone!

My current FP washer is about two years old. I have replaced the control panel twice and the pump once. The most recent time was last week. Now the washer is not working again. It is completely dead. I contacted the repairman who fixed the machine the first time, but he has not returned my call. Please help.

Dear Kyle,

Thank you for your post. Your information has been passed on to our customer service manager for help. You may also reach her at 949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA

Fisher Paykel on April 24, 2012

We have a 5 yr old Fisher Paykel AquaSmart washer. I was washing a load of laundry and the washing machine just stopped! I can't get anything to work. There is a load of laundry and a boat load of water in the tub! I called a repair guy but have not heard anything back yet to set up anything. Meanwhile, my husband is wringing out clothes by hand and using a bucket to get the water out of the washer so it doesn't start to smell. How can I find a repair guy that really knows about this washer? We are not very happy campers right now.

Dear Laura,
Thank you for your post. We are sorry to hear of your disappointment.
Our customer service manager has called and left a message for you. You may reach her at 949-790-8900 ext 3401

Sincerely, Fisher & Paykel USA

Fisher Paykel on April 24, 2012

We purchased a Fisher & Paykel refrigerator, which was far more expensive than any other fridge that we considered. After delivery, we called to say that it was not cooling. The technician came once and added gas. After a day, it again stopped cooling. The technician came again, realized that there was a leak, and soldered some wires. When it started working, it was noisy.

We called again, and they said they would replace the fridge the following week. They sent a truck to pick up the faulty one, and when we called the store to ask when the new one would be delivered, we learned that FP had changed their mind and did not want us as customers. We were left with rotting food and no fridge.

Dear Naomi,
Thank you for your post. We are sorry to hear of your poor experience. Our customer service manager has been given your information and will contact you to discuss. You may also reach her at 949-790-8900 ext 3401

Sincerely, Fisher & Paykel USA

Fisher Paykel on April 24, 2012

After 8 months, my 24'' range stopped working. Two weeks after my initial service call, the service people said they had the parts and scheduled a repair for Tuesday, April 17. I took the morning off, but they did not arrive in time to do the job. So I had to reschedule my service call for today. They said they would be here by 1pm. Then they called back to say they had made a mistake and that in fact, they did not have the part, because it was on back order. So my lost morning off work on Tuesday was for nothing. I am still without the use of my oven.

I would like a replacement oven. I paid top dollar for a "fancy" oven, and not only did it break so soon, it cannot even be repaired in a timely manner. I called Fisher Paykel and stayed on hold for 5 minutes before speaking to someone. I told them what had happened, and they just said to wait for the part to come in and reschedule my appointment and that there was nothing they could do, unless my stove could not be repaired. Meanwhile, 2 lost days at work and no oven for over 2 weeks! I was told I could call back in a few hours and talk to the management team, which I plan to do.

Dear Amy, Thank you for your post. We are very sorry to hear of your frustration and disappointment.

Our records indicate the service company's order was placed on Saturday the 7th and becasue the part was on back order it did not ship out until the 18th. Our records show the part was delivered and signed for on Friday the 20th at 11:47am. We will contact the service company to ensure they call you to set up your appointment. If you wish to discuss this further, you may contact our customer service manager at 949-790-8900 ext 3401

Fisher Paykel on April 23, 2012

Fisher Paykel Intuitive Dryer - We purchased a new Fisher Paykel washer and dryer three years ago which was installed in our new home on an interior wall with a straight shot through the roof exhaust pipe. After only four months of using the new dryer, the exhaust pipe became stopped-up with a considerable amount of lint. The exhaust cap on the roof had to be removed to allow access for removal of the lint from the exhaust pipe. This process had to be repeated about every 4 to 5 months since.

Since the dryer lint basket very seldom collected lint and had to be emptied, four weeks ago we had the service technician out who determined the lint screen had been torn in numerous areas. Since the lint screen is within an enclosed area, he advised there must be some defect in the dryer lint basket which was cutting the screen. Over a period of time if left unchecked, this could have become a fire hazard. Is there something that can be done to prevent this from happening again? If so, please advise.

Dear Billie,
Thank you for your post. We are sorry to hear of your disappointment. We have passed your information on to our customer service manager for assistance. You may also reach her at 949-790-8900 ext 3401

Sincerely, Fisher & Paykel USA

Fisher Paykel on April 23, 2012

GWL15 Washer - When my water pump went out, it dripped onto wiring for the computer panel, which in turn shorted it out causing me to have to buy a panel - also because of a design flaw of the machine. I really like my washer and dryer very much, but that problem did not make me very happy!

Dear David,
Thank you for your post. We are sorry to hear of your disappointment. We have passed your information on to our customer service manager for assistance. You may also reach her at 949-790-8900 ext 3401

Sincerely, Fisher & Paykel USA

Fisher Paykel on April 17, 2012

Fisher Paykel would not replace a part that is needed for a fridge that is 4 years old! I have a warranty company that will fix it and Fisher Paykel refuse to send the part over to me. Also, this fridge does not hold its temperature. You need to keep a thermometer inside at all times. Customer Service is appalling and rude and would not send the part to me for my warranty company to fix. This is the worst product I have ever purchased!

Dear Theresa,
Thank you for your post. We are sorry to hear of your poor experience with our customer service as well as the product. We have passed your information on to our North American Customer Service Manger for her handling. You may also reach her at 949-790-8900 ext 3401

Sincerely, Fisher & Payel USA

Fisher Paykel on April 13, 2012

I bought this dryer (Dryer model DEIX2 top loading dryer) only 5 years ago. The control panel had been failing but I could reset it by unplugging the unit. I bought an extended warranty (thank God) since I can't get a replacement part. Dryer has been deemed un-repairable. I guess appliances should be considered disposable!

Dear Linda,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

We bought a Fisher & Paykel washer (GWL11) and dryer a few years ago. We have already had the control board replaced once a little over a year after purchase. It is out again! I am very responsible with my appliances; I don't overload or allow the machine to run off-balance, etc. I keep it clean and don't use more soap than necessary. The machine also had a problem with leaking water underneath the machine. We've had a few problems with the dryer as well. I had done a lot of homework before purchasing this set and based my decision on the reputation for Fisher & Paykel manufacturing a good product!

I grilled the salesman about service and repair and even talked about availability of parts. He told me about where they are made and seemed to be very knowledgeable of the company stateside. I thought it is possible that I had just received a couple of products that were "lemons", but I'm not so sure of this after reading of similar complaints! My washer sits full of water because the machine has no power. The repairman said it would be around $300 or more to repair! This is unacceptable! How did this company build a good reputation producing such defective products and poor service and repair? Two control modules and a drain pump in a few years for a machine of this price is unacceptable. The money I have invested in the set and the trouble I continue to have is indicative of poor business practices!

Dear Paula,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

I would never recommend their high-end dishwashers. They only work on the heavy energy cycle and something is messed up with our computer. It cleans sometimes and not on other times. For two years we'd had an authorized service provider come look at it, but Fisher & Paykel doesn't believe us. They said they called the provider and that we have only had it looked at once. They are being cheap and don't want to help. It was a very expensive washer, so you would think they would replace it if it only works half the time. They have a very rude customer service tone.

Dear Mary,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

I received the replacement lid sent in response to my comment submitted to ConsumerAffairs.com on 3/11/2012. The lid fits perfectly and matches the color perfectly, any my washer now looks as well as it operates!! The response from Fisher Paykel was very prompt and exceeded my expectations.

Thank you so much. Adam.

Dear Adam,

Thank you for your post regarding the positive manner in which your problem was handled.

We value customer satisfaction a great deal and realize that a satisfied customer is our very best source of advertisement. Fisher & Paykel is constantly working to improve ways that we can help the consumer. While we realize there are many satisfied customers, it is really refreshing to know that you took the time to let everyone know.

Sincerely, Fisher & Paykel USA

Fisher Paykel on April 16, 2012

I purchased a Fisher & Paykel dryer in Dec 2010. Less than a year later, it would not heat. It has been in for repair twice. I have since had to reset the thing for every load of clothes. Now, it will not even dry a load after resetting it, back at the repair shop. I will never buy another Fisher & Paykel product.

Dear Barbara,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

My Fisher Paykel DGGX1 dryer has been a great dryer until it would run but no heat would come out. I had to call a service technician, which cost $100 just to come out because the closest one to my house was about an hour away! Then when he got out here, he diagnosed the problem as the heating element. So I had to pay an additional $500 for the materials needed and his time. Since the dryer was costly to begin with, I figured it would be worth a one-time additional expense. However, now less than a year after this cost, the dryer is not working again. After researching how to find out the diagnosis code, the dryer is saying the lid won't lock.

I have noticed there have been quite a few complaints regarding the material used to make these lids. I have been extremely careful with both my washer and dryer; however, the dryer lid had cracked a long time ago, but the dryer still worked. So that seemed to be a trivial concern. However, now, looking at how the lid works, it seems that the small piece underneath has not broken off and when the dryer lid is closed, the machine cannot attach to the lid. I am extremely frustrated and am considering throwing in the towel and purchasing a new dryer. There is no local appliance company or handyman that is willing to help me. I have called many! I have taken great care of my dryer and I am disappointed in this newest problem!

Dear Jaclyn,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

Fisher Paykel's Customer Service Manager is terrific! She was extremely helpful and professional. I am not very glad that I contacted Fisher Paykel rather than accepting the problems and being dissatisfied! Thank you Fisher Paykel for valuing your customers!

Jaclyn of Elkton, MD on May 13, 2012

I bought my Fisher-Paykel dishwasher in 1/09. It worked fine for a few months, but started beeping and would stop running. I contacted Fisher-Paykel and they recommended I use the dishwasher cleaner, which I did. It ran fine for a while but again started beeping. This time I contacted Jeffers-McGill in Columbia, where I bought the dishwasher. They were very unconcerned and gave me the name of a repair company. I have had 2 technicians come, neither seemed to know how to fix it, and after paying $132, I still don't have a dishwasher that is running correctly.

One of the technicians indicated it had been installed wrong. I have now spent over $200 for a $1,000 machine, and still don't have a dishwasher I can depend on. In fact, the 1st dishwasher I bought from Jeffers-McGill started giving me problems after only 2 years, at which time I bought the Fisher-Paykel. I will never buy another appliance from Jeffers-McGill, nor will my family, former good customers of theirs. What do I do now? I am very upset about spending so much money on an "elite" appliance that is not living up to its reputation.

Dear Sybil,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

I purchased a new Fisher and Paykel washer and dryer in 2008. We have had both of the units serviced numerous times. The washer is not working currently and the dryer, well, we have to reset it every time we use it! These units were our first big purchases and we will never buy this name brand again. Our warranty expires next year and we have to start shopping for new unit. Bad product and bad service.

Dear Simon,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

I just purchased a new Fisher & Paykel washer and dryer. This is my second pair. My previous set I placed in a rental and decided to get a new set for myself. I had few problems with my older units. I understand my older dryer was actually made by an American company with a Fisher & Paykel nameplate. The new Fisher & Paykel set is a big step backwards for this manufacturer.

The new washing machine is noisy and "clanks" when washing. I don't know the cause but am assuming it is due to the tub not having a center post in the middle. The control panel has changed too. I would much prefer to be able to just push warm soak or hot wash or cold rinse, rather than pick thru the "heavy", "bulk", "sheet" buttons to try and get the wash settings I want.

Now, the new dryer is something else altogether! I have a service man coming out to check on the top of the new dryer. This will be his second time out. The top seems to get in the way of the rotating drum and goes boom, boom, and boom every time the dryer drum turns during drying. The tops are flimsy plastic. I have a feeling it warps after being heated when the dryer is on high or low heat or the tops are not properly designed.

A top loading dryer was an interesting idea but just wasn't pulled off well. Just buy a front loading dryer. I also have bubbles behind control panel masking. I would suggest interested buyers go to Consumer Reports Magazine and read further evaluations of washer and dryers.

Dear John,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

I filed a complaint a year ago stating the DCS broiler was delayed in lighting then making a small explosion when igniting. Fisher & Paykel worked out a deal to fix the broiler for 50% off parts - worked twice. I was trying to use it tonight and on the third time I'm using it, the stupid thing won't ignite. This $3K stove is a piece of crap.

Dear Lillian,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

FP washing machine is a piece of crap! Only had the machine for approximately 18 months when it started to leak water from the bottom. I tried to contact the company to complain but mysteriously, I was "disconnected" three times! My husband and I are trying to put two kids through college and honestly, we can't even afford to have a repairman come out to look at it when it's $85.00 just for the service call. I am so angry and will never ever purchase a FP product again!

Dear Debbie,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

We purchased an F&P EcoSmart Washer and Dryer set in 2009. Six months later, the dryer began making high-pitched squeaking noises. We figured it was the design and just covered our ears when drying clothes. The squeaking turned into moaning, and the moaning turned into unbearable metal-on-metal gnashing - it's abhorrent. To top it off, the dryer drum has now shifted off of the tracks, meaning that it must be manually forced back onto the tracks and pried open with human hands.

I'm sick of fighting my dryer for custody of my clothes. I contacted F&P about this last month, and they told me to contact an authorized F&P service company. One hundred dollars an hour to diagnose the problem, plus $100 an hour for repairs, plus parts? No, thanks. I'd rather go buy a new Kenmore. Until that lovely day, I ensure everyone who steps foot in my house and hears the travesty in the laundry room knows it's a Fisher and Paykel!

Dear Lissa,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

I purchased a range and when it was hooked up, it did not work. After the service man looked at it, he said that a part had to be replaced and it would be 4 days to get the part. After a little complaining they said the part was going to be shipped overnight and the stove would be fixed.

Well after 5 days the part arrived and the service guy was back on the 6th day to find out the range was still not working. They finally decided to replace the range and I was told it would be another 5-10 days before they would replace it, keeping in mind it has been 18 days since the delivered the brand new range. I have sent e-mails and called Fisher Paykel only to find that the customer service is the worst I have seen. No one is responding to the e-mails and they kept me on hold for almost 20 minutes.

The store where I bought it from has been trying to help but their hands are tied until they get info from Fisher Paykel. At this time I am so angry, I have been eating out with my 9-month pregnant wife and my 2 1/2-year-old son every night. Finally the sales rep called me and they are going to push it through after yelling and screaming on the phone. I would not recommend this company and would never buy their product again. Let's see if I get this range before this month ends.

Dear Robert,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

We purchased the washer and dryer 5 years ago as appliance sales people everywhere gave the set rave reviews. Their excitement had to be due to huge spiffs or incentives for selling these as I have never owned anything so problematic. Among the issues, no service people know how or want to repair them. The washer doesn't clean clothes, water temp is never correct, and there are error codes. The dryer doesn't catch lint, it is noisy and it stopped working. I have been told by several salespeople, "They are so easy to work on. Very few moving parts, etc." What no one tells you is that moving parts are very inexpensive compared to the circuit boards needed to possibly "fix" my dryer so it will run. $360.00 for the parts and who knows for labor! Despicable! I will never do business with Fisher & Paykel again nor will I pay to talk to a service rep on line. Very poor customer service.

Dear Clara,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

We purchased a Fisher Paykel dishwasher and it has broken. It is still under warranty. We have now had 3 calls from the service people. Our part has been in for over a week now and they tell me they cannot schedule the time I need. Every time they call, they cannot give me even a morning or afternoon, just a date. Then they will call one day ahead of time to schedule the service. I have a busy medical practice and have given them actually 2-hour time frames on Mondays, Tuesdays, Thursdays and Fridays and have actually told them 3 times now I am available all day on Wednesdays and that does not work for them. So each time they tell me they have to talk with the service manager again. The dishwasher has now been broken almost two months. I have given times each day and that is not good enough for them.

I will never buy a Fisher Paykel again and I plan on telling each and every patient in my practice about this situation. This is not even worth rating; if it were, I would give it a zero. I cannot believe that 3 times I have been called and still am not able to schedule service. Unbelievable. Again, I am not able to cancel patients' appointments on the "spur of the moment." Do you people realize how many patients that would be inconvenienced? This is not about me--this is about others! Something someone knows nothing about. I would never stay in business if I ran a business like this with a product like this.

Dear Rebecca,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

We have had the washer dryer set about 4 years. A year ago the alleged timer switch went out. We called Fisher Paykel. They told us to pay for a service tech to inspect the dryer and let them know if it's faulty. Then if so, they would replace. I went through the steps they asked and had the switch replaced at no cost to me. A year later, I am having the same problem. They don't sell this dryer any longer. And again, they want me to pay for someone to come out and inspect and let them know if the switch is faulty. Really? Just like the other complaints, I really don't think having the same issue and having to wait several weeks for repair is reasonable, nor is it reasonable to have to pay for the service call out of pocket and now having to take off work for the same issue they fixed a year ago.

Dear Tracey,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

I purchased an F&P washer and dryer in April 2004. I made this purchase based on strong recommendations by friends and relatives. The washer's control panel went out twice in the first year. Both times, it took a couple of weeks to get a replacement. The technician from the appliance store told me this was the norm with F&P parts.

The dryer has always taken an excessively long time to dry our laundry completely, and the lint collection is very poor. Now, eight years later, the control panel is out on the washer again. The appliance store where I purchased them no longer carries this brand. I am debating whether to scrap this washer or try to have it fixed. I am very dissatisfied with this brand. I sure thought I could expect more than 8 years out of them for the price I paid to buy them.

Dear Bob,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

We are on our second refrigerator from Fisher & Paykel. FP replaced the first one after one year of constant problems, frustrations and technicians repairing it. We had the new one for one week and a part just fell off the interior of the door so it would no longer self close on one side. After 2 years, we got an error code for fan failures which, according to the manual, "was highly unlikely to ever happen". Repair man came out and replaced the fans. One month later, I noticed the upper fridge area was not very cold, so I adjusted the setting towards colder.

A few days later, my husband opened the freezer and ice had accumulated everywhere. We inspected the door seal and all around the drawers and nothing was blocking or preventing the door from shutting. Repair man came back out, inspected the seals as well and determined it was from a leak somewhere in the back of the unit. FP said we were most likely at fault for leaving the door open. Not true! They said we should unplug the unit, remove all food and let defrost for 24 hours. Repair man said that would be such a huge mess and inconvenience for something that will just recur again. I called FP back and got the usual run around with their terrible customer service people. I have wasted so much of my time dealing with Fisher and Paykel. I just want my money refunded so I can buy a product from a reliable company.

Dear Janet,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

I purchased a washer in 2006. It was DOA (dead on arrival) with bad control valve. I replaced it immediately. Since then, we have replaced this valve 3 more times plus pump and control board. The valve went out again today and flooded the laundry room. We are afraid to leave water on since it may never shut off the water flow.

Dear Mike,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

Certified technicians from BGE Home have been called out to replace parts on my dryer at least 12 times in the past year. They have basically replaced every square inch of the appliance, including the computer board twice. Yet, this product that I once love continues to not work. I can't tell you the countless amounts of times we've had to take off from work, etc. I'd love for the company to own up and help us fix this problem once and for all.

The last technician said, "The washers do not properly dispose of lint." Thus meaning the dryer has to be vacuumed at least once a week. Never would I have thought of this when I invested over $1,000 into what we thought was an energy-saving device. I don't want to belabor the point of how dissatisfied I am, but I do want resolve from F&P. Stand behind your product, and let's make this right.

Dear Raymond,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

My Fisher & Paykel Washer failed to pump out water or complete a spin cycle. The technician from the store that we bought it from, determined that the pump was not operating and needed to be replaced. This company no longer carries Fisher& Paykel products mainly because it continues to change replacement parts, and have poor support in receiving parts. He did contact the Service Dept. for F&K and was able to find the part number needed for the pump. My wife had to contact them to order and pay for the part.

After receiving the shipping's tracking number and date of delivery, it became a waiting game. When the package did not arrive on the expected date, my wife contacted the customer service personnel and initially was informed that they could not find the order; then determined that the order did not ship because an additional part was required for the pump. As luck would have it, this part was not in California but was located somewhere in Kentucky.

By and large, someone took it upon himself to cancel the order, but failed to inform us of the situation. My wife now had to get the correct information, order the part, trust the so-called experts to credit our charge account, and play the waiting game. Mind you, 2 weeks has lapsed since this process began. When the much awaited part arrived, we had to wait another 4 days for the service tech to install it. Today when I arrived home from work, I found my wife in tears and on the verge of a mental breakdown. The part was installed and when the tech ran a cycle through the machine with a load of clothes in it, it failed to pump the water out again.

To make a long story short, when he talked to a tech at F&P, he was informed that a change made to their parts required that the motherboard also needs to be replaced at the time a new part was installed. Now we are talking an additional $190 for the part and $25 for shipping and handling. The total cost with parts already received was $357. NFW are we going to continue to pump money in to this money pit. To fix this problem, we have ordered a new washing machine but it is not an F&K product.

Never again will we waste good money on any product by F&P. Not only will we no longer support the products of this company, we will seek out every opportunity to express our dissatisfaction and terrible experience to anyone that will listen. This is the worst buying and service after the sale experience that we have ever encountered. I can only hope that F&P's competition will eventually drive them out of business.

Dear Walter,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

I want to start by saying we are very happy (so far) with the GWL11 Washer. It is 6 years old and 1 year out of extended warranty. I called the local factory's recommended shop on Thursday and Baker Appliance came out the next Monday. He ordered the part for regular delivery. A different repairman returned on Monday, a week later, to replace the electronic control unit. They discovered the wrong part was sent. He said the box had the correct part number on it but the part inside was incorrect. Does this happen a lot?

My issue is, he told my wife they would ship the correct part the next day. I called them Tuesday to ask about the part delivery. The girl said she would check and call me back but never did. I left a message on Tuesday night and she called me back Wednesday morning and said she didn't have it yet. I called again and explained what the repairman had said. She asked someone in her office about it. She said they weren't told and it would be another $50 for next day shipping. I then gave up.

Wouldn't Fisher & Paykel absorb the additional cost if they shipped the wrong part? I spent more than $50 at the laundromat over the last 2 weeks. We have 5 people in our home.

Dear William,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

The dryer was making a high-pitched squeaking sound that could be heard all through the house. We called to have it repaired and new bearings were put in. We put in a load of clothes to dry and an error code came up. We tried to take the clothes out of the dryer and it was locked shut. Our clothes were taken hostage. We finally retrieved the clothes and called out the service company. 2 weeks later and 10 parts ordered, the service company came out and replaced what was needed. After going through 3 drums and other parts, the service company deems the dryer unfixable but Fisher and Paykel replied, "Then we will keep sending out more drums for the dryer." This is an unacceptable way of dealing with customers and promoting their product. Please advise.

Dear Marc,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

We've had our washer and dryer for 4 1/2 years and had to call the repairman twice. I have to constantly reset our overheat button at least 1-2 times every week! This is unacceptable. It's loud and does a horrible job collecting lint. I have to vacuum it out weekly as it doesn't really collect like it should. We have to buy a new machine because the cost to call a repairman out plus a possible part is not worth investing in this piece of junk.

Dear Kelly,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

I purchased an FP washer and dryer from Lowe's on 12/26/2011 for a second home in Palm Springs. I used it once. When we returned in February 24th, 2012, the machine would not even turn on. It was scheduled for repair on next visit. It's not very promising for reliability after literally one use for a load of towels. I plan to work with Lowe's in April to determine a return/replacement. It's very disappointing.

Dear Steve,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

Our washer is about 3 years old and is performing well. We especially like how dry the wash is after the final spin cycle. However, the plastic lid has been forming cracks since almost new. None of the cracks are causing a leak, but it looks awful. The material used for the lids should be made with higher quality to prevent these cracks from forming! If a better quality replacement lid is available, it should be provided free of charge.

Dear Adam,
Thank you for your post. Our customer service manager will contact you to advise you on how we can help you. You may also reach her at 949-790-8900 ext 3401

Sincerely, Fisher & Paykel USA

Fisher Paykel on March 12, 2012

I purchased a FP washer & dryer in 2008 with good recommendations. What a disappointment! Noisy, noisy, noisy. I'm embarrassed when we have company and they ask, "What's that noise?" I am embarrassed to say its brand name. This is supposed to be a good washer and dryer. The washer is off balance with every load of sheets I wash and plenty of other loads.

What an inconvenience to constantly try to re-balance the loads. Also, the design of the dispensers is awful. I have to take them apart and clean them because disgusting black stuff is lurking under the covers. The dryer takes so long to dry. The lint bucket is emptied after each load but about monthly, my husband has to take the lint filter assembly apart to clean the internal parts or the sensor gets covered and the dryer works even longer.

I've been using automatic washers and dryers for 42 years and have never been more dissatisfied. I will never recommend FP to anyone, in fact, my recommendation for an FP product would be to stay away!

Dear Loretta,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

I bought three Fisher & Paykel dish drawers for my new kitchen and extended the warranty for 5 years. Throughout the 5 years, 2 of the dishwashers worked perfectly. One we constantly had problems with. Authorized service came out a number of times and said that our dishwasher issues came from these little tiny bugs on our circuit board. Our house has no bugs. Interestingly, I was talking to my friend who loved my dishwasher and when she remodeled her house, she bought two single drawer dishwashers. I was surprised to find that she has one that operates perfectly. The other is plagued with these little bugs and she's disgusted. She also has no bugs in her home either. Now, we are both thinking that this is something that probably came from the warehouse where these were stored. I now have to replace the dishwasher after about 6 years. I'm very, very dissatisfied.

Dear Barbara,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

I had a service call due to excessive squeaking. The lint trap screen failed and was subsequently replaced. I also had the washer looked at, because the water was not filling. And drain tube was fixed. He said we would probably need to replace the bearings. My husband replaced the drum bearing, but the drum belt tension roller bearings are original and are probably the culprit of the continued squeak. Also, the dryer not drying very well. Due to economic restraints and cost of bearing and poor design that make service costly, we are looking at ditching the dryer. Based on the premium purchase price, the dryer is certainly not looking to provide the 15- to 20-year trouble-free service life expectancy; and we are highly dissatisfied with this product.

My husband has been out of work (under-employed for the past 4, going on 5 years), so service calls are costly. It would be cheaper for us to park it on the curb and buy used reliable dryer than to provide service. Can you help us out? It sure would keep us F&P fans. I have seen you have provided repair for others free of charge. I would appreciate if you could offer the same treatment in our case. Thanks. I would prefer to settle this with your customer service manager, USA.

Dear Andrea,

Thank you for your post. If you are a US/Canadian customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

I just wanted to commend Fisher and Paykel for standing behind their product. I had used this website to report a sudden major leak in the bottom of my washer. A company representative contacted me the following morning and promptly scheduled a repairman to evaluate and fix the problem free of charge. The repairman was excellent; he found that the recirculating hose had come loose and there was some debris in the diverter valve. My washer is now back to its normal outstanding performance. Thank you, Fisher and Paykel, for such a conscientious and prompt response to a loyal consumer!

Dear Lynn,

Thank you for your post regarding the positive manner in which your problem was handled.

We value customer satisfaction a great deal and realize that a satisfied customer is our very best source of advertisement. Fisher & Paykel is constantly working to improve ways that we can help the consumer. While we realize there are many satisfied customers, it is really refreshing to know that you took the time to let everyone know.

Sincerely, Fisher & Paykel USA

Fisher Paykel on April 16, 2012

I purchased the Fisher Paykel washer and dryer 3 years ago from Lowe's, after being coaxed into it by the sales associate. He was really pushing these appliances, and they certainly aren't as good as he claimed they were! I have been very dissatisfied with these appliances, especially the dryer! I hate the weird noises it makes when putting it on, pause, and turning it off! I've had nothing but problems with it.

It takes forever to dry anything! We've had a repairman out, and he replaced an element after we'd only had it for 2 years! It still took forever to dry my clothes, and now it won't dry anything! It certainly can't be energy efficient if I have to run it for hours to dry one load of clothes! This was the worst appliance purchase we've ever made, and I have nothing good to say about it to anyone!

Dear Connie,

Thank you for your post. If you are a US customer, please call our North American Customer Service Manger for help at

949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on April 16, 2012

We've had problems with both the washer and dryer. The washer leaked from the bottom and we had it repaired. The repairman explained that the cause was from not using the rinse cycle when washing whites and that they do not use bleach overseas. Now, our dryer is 3 1/2 years old and it's in need of a repair. It sounds as though the bearing is going out of it. These were expensive appliances and one should be able to expect at least 10 years.

Hello Richard, Thank you for your comments. We have passed your information on to our customer service manager for help. You may also reach her at 949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA

Fisher Paykel on March 8, 2012

After several attempts to repair my dishwasher, the cause of the problem was found. The circuit board was bad. The board has been replaced three times and each replacement board has gone bad in a short period of time.

Dear Charles, Thank you for your comments. We have passed your information on to our customer service manager for help. You may also reach her at 949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA

Fisher Paykel on March 8, 2012

The dishwasher is not cleaning very well. I wanted to ask a Fisher & Paykel representative a question and could not contact anyone that could give me an answer without paying for it.

Hello Karen, Thank you for your post. If you needed technical assistance, we are very sorry, but we cannot give technical advise to consumers due to liability reasons.

Our representatives can give some trouble shooting advise, but nothing more. If you would like, you can call our customer service manager for further discussion and she can see what she can do to help you. You may reach her at 949-790-8900 ext 3401. We have also passed your information along to her to try to make contact with you. Sincerely, Fisher & Paykel USA

Fisher Paykel on March 6, 2012

I have been highly satisfied with my Fisher Paykel washer, especially with the outstanding spin cycle which results in less drying time needed for the clothes once they are placed in the dryer. Unfortunately, my washer suddenly began leaking massive amounts of water from the bottom of the machine the past two times I tried to run it. To my dismay, the vast majority of the customer reviews related to repairs which I've read have been negative. It is difficult to anticipate a positive outcome, although I'm hoping for the best.

Dear Lynn, Thank you for your comments. Our customer service manger has been given you information and will contact you to discuss. You may also reach her at 949-790-8900 ext 3401 Sincerely, Fisher & Paykel USA

Fisher Paykel on March 2, 2012

We bought the Fisher Paykel dryer at Lowe's after being told it was one of the best dryers on the market. Soon after, we had problems with the way it dried (not drying many loads) the control panel cracking and breaking and we couldn't even turn it on. Now it is making the squeaking noise which is probably the bearing. It is now out of warranty and to fix it I could invest in a better dryer than have to pay to have it fixed every year. The technician keeps saying to us as, "Well, that it is the vent, etc." I had other dryers using the same vent for more than 20 years and they worked just fine until they were older than 10 years. It is not the vent.

Hello Luonna,

Thank you for your comments. Our customer service manager has been given your information and will contact you to discuss. You may also reach her direct at 949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA

Fisher Paykel on March 2, 2012

I purchased an F&P dryer a few years ago and after replacing the heating elements 3 or 4 times while under warranty and trying to blame me, the vent, or my electricity, which they couldn't support after inspection, and after I ruined a couple hundred dollars worth of clothes when the heating element broke and remained on when the dryer had stopped (not to mention getting burned when I reached in expecting the dryer to be cold since it had gone through is cooling cycle), F &P replaced my dryer with a newer model. Well, the elements on this model have gone out of it multiple times. Yes, my vents are clean, yada yada yada. I did have to laugh that they changed their warranty to 1 year because of their cost in repairing the elements and other parts.

They recommended I move my dryer to an exterior wall so that it had an extremely short exhaust run. They also told me they 'beefed up' the elements to make them more durable. Unfortunately, the elements cost more than $80.00 each time they break, and because F&P hasn't been forced to fix the problem, we as consumers are expected to continue to pad their pocket with repair costs. I should add that twice, when a tech was in my house, he wouldn't put my dryer back together to use with one working element because he said it was a fire hazard. Fire hazard! Does somebody have to die before F&P actually addresses this issue? It has been brought to their attention.

Dear Jodi,

Thank you for your comments. We are sorry to hear of all the problems you have been having with your dryer. Be advised the unit would not be suitable for use with just one working element, that is why the service tech told you not to use it. It is not made to function properly with just one. Our customer service manager has been given your information and will contact you to discuss. You may also reach her direct at 949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA.

Fisher Paykel on Feb. 29, 2012

I was one of those customers that was highly encouraged to buy a Fisher & Paykel Washer and Dryer. I was one of the lucky ones that purchased an extended warranty but that doesn't do anything for inconvenience. I have had to have my dryer worked on about five times.

Once I had to wait for over eight weeks which means lugging wet clothes to the laundry mat to dry them. I've had my washer worked on about four times. Now, my extended warranty is up on both machines and I noticed that my washer is leaking water. It seems that the water is coming from the top of the machine. I tilted the machine back and the only part that is wet is the side. I have read on the web that many other people are having the same problem.

I purchased the washer in 2006 and the dryer in 2007. I really expected to get at least ten years out of these appliances since they are not cheap.

Dear Denise, Thank you for your comments. We are sorry to hear of your disappointment. We have passed your information on to our customer service manager for handling. You may also reach her at 949-790-8900 ext 3401 Sincerely, Fisher & Paykel USA

Fisher Paykel on Feb. 27, 2012

We bought a Fisher and Paykel washer in May last year. After 6 months we realized that washer never used hot water. It was washing the clothes always in cold water. When contacting the company they referred us to a local repair company. The technician came in today and diagnosed that the problem was with electronic module and electronic water valves. It will take 4-12 weeks for the parts to arrive. Are they using the boat to ship the parts from China? Perhaps someone should whisper to Fisher & Paykel: "Federal Express." They need to improve the quality of their products. I will stay away from any Fisher & Paykel products.

Dear John, Thank you for your comments. We have passed your information on to our customer service manager for handling. You may also reach her at 949-790-8900 ext 3401 Sincerely, Fisher & Paykel USA

****WE HAVE TRIED TO REACH YOU AT THE NUMBER YOU PROVIDED, BUT IT COMES UP DISCONNECTED*****PLEASE CALL OUR CUSTOMER SERVICE MANAGER TO DISCUSS****

Fisher Paykel on Feb. 24, 2012

I was contacted by a Fisher & Paykel customer service representative who read my complaint. She explained to me that all I needed was a copy of my receipt and she would see what could be done to take care of my problem. I knew I purchased my dryer at Lowe's so I thought that I would be able to call them to get a copy. Well, that didn't work out quite like I thought. Lowe's on the back end couldn't find my receipt so I thought I was out of luck. The Fisher & Paykel representative said not to worry, just give me the make and model number and we would go about this a different way. So I did. Fisher & Paykel set up an appointment with a service tech who got the part I needed and came out and installed it. My dryer is now working and my wife is happy. Now that my wife is happy, I'm happy. Thanks, Fisher & Paykel, for standing behind your product. To all those who are complaining: it's not what happens that matters, it's how the company responds to the problem!

We have had our Fisher & Paykel dryer for a little over two years. At the end of the first year, there was a problem with the door. Fortunately, it was still under warranty and was replaced. However, at the end of the second year, the sensor did not work. The dryer would spin continuously without any heat. At the end of the cycle, the dryer would rotate for several minutes in the locked position and we could not open it. We had contacted Fisher & Paykel to find out what the problem was, and they suggested that we call a technician.

We contacted an authorized technician, who said that the door was broken. As the part being replaced was under warranty within the year, I asked that he contact Fisher & Paykel regarding warranty for that part. He called, was placed on hold, and then was disconnected. Since he had to go to another appointment, I said that I would contact Fisher & Paykel directly. Fisher & Paykel asked that I submit invoices for the purchase and the technician's notes, which I did. They then informed me that it is not their policy to reimburse for payments! My response to them was, "How was I to submit the technician's notes without payment?" They apologized that they were sorry I did not know the process.

How would a consumer know what their process was without being told, either by their authorized service rep or their customer service? I was not advised of my rights or their process, and as a result, I am now out of pocket for around $300 for a dryer that is only a little over two years old. I have had Maytag and Whirlpool washers and dryers for 30 years, and not once did I have to call for service. This product is a lemon. I have given this feedback to Fisher & Paykel and am in the market for a new dryer. It would be less expensive to purchase another dryer, a different brand, than to continue with any further repairs down the road.

Dear Carol, Thank you for your comments. We are sorry to hear of your dissatisfaction. Your information has been passed to our customer service manager for handling. You may also reach her at 949-790-8900 ext 3401

Fisher Paykel on Feb. 24, 2012

The recommended and "authorized" repairman arrived and discovered that the main circuit board was not functioning, so my top drawer was unable to work. He had the "wrong part" so he left, and was to return four days later. On that occasion, although he installed the board, there was then an additional problem with a wire. He left again, and had to order that part. Five days later I had to call to find out what was going on. The HiTech service, or rising service solution person, as their caller ID reads, informed me that they were service techs, not a warehouse, and so parts had to be ordered. Every time the guy comes, it's another long trip, paid by me from their location. How can you be an authorized service and not carry parts? Also, I find the Fisher Paykel website very unhelpful re: technicians. I talked to a living person, and she had no more information than I did, so that also was useless. I love my dishwasher, but the arrangements for service are inept. I will not use them again.

Dear Carol, Thank you for your post. We have passed on your information to our customer service manager for handling. You may also reach her at 949-790-8900 ext 3401. Sincerely, Fisher & Paykel USA

Fisher Paykel on Feb. 24, 2012

Buyer beware. What a lemon. Or do they sell orchards full of lemons? I have had nothing but trouble from my Fisher Paykel fridge. No help from customer care. An automated machine would be more sympathetic. In July 2010, fridge overheated. The technician came and took 5 minutes to crimp brackets. Cost is $121. In February 2011. The fridge overheated. The technician came and took 5 minutes. Fan wire had separated and detached due to ice building up. Cost is $125. In November 2011, the fridge overheated. The technician came and the fridge was sent away for two weeks. I had new refrigeration unit put in and only three months later, in February 2012, the fridge overheated. The technician came and replaced fan. Cost is $125. I did ask for a different technician and was told I had to wait three weeks. How can anyone go without a fridge for three weeks? Please do yourself a favor, don't buy Fisher Paykel.

Dear Anna,

Thank you for your post. We are very sorry to hear of your poor experience with our product. Your information has been passed on to Fisher & Paykel in AU for their attention. You may also reach them at 1300 650 590 Sincerely, Fisher & Paykel USA

Fisher Paykel on Feb. 24, 2012

Many of my knit shirts have developed small holes. This is starting to get quite expensive.

I purchased a Fisher and Paykel fridge model e52213. We had issues with the ice machine not working and then the water dispenser stopped working shortly after buying the fridge. The fridge technician could not isolate the problem. We had ongoing problems with ice temperature and back light display. I sourced the issue with the fridge myself due to the smell of burning wires in the top of the door. I noticed that the wire has no second insulation and that the action of the door could wear or cut by crimping in this area.Three of the wires on our unit have been cut and the other wires are bare. I feel this could be the cause of problems for a lot of other people with this model fridge with ongoing beeping and flashing lights and no temp control. Our fridge is just out of warranty but if the wires had not rubbed or crimped, our fridge would still be operating. I feel this is a design hazard rather than a warranty issue. Our fridge is a right to left opening model. I am not sure if this would make a difference. Looking forward to your response.

Dear Hugh,
Thank you for your post. We have passed your information on to our customer service team in AU for handling. You may also reach them at 1300 650 590

Sincerely, Fisher & Paykel USA.

Fisher Paykel on Feb. 24, 2012

After 2 years of pretty good operation, I am getting a fill fault. I can't get anyone to work on it. All the connections and water flow are fine. Sometimes it will finish a cycle. Who works on these things? The guys at Lowe's do not appear trained to service this equipment.

Hello Wayne,
Thank you for your post. We have passed your information on to our customer service manager for handling. You may also reach her at 949-790-8900 ext 3401

Sincerely, Fisher & Paykel USA

Fisher Paykel on Feb. 24, 2012

I previously posted a complaint on January 24, 2012 about my washing machine. After my post, Fisher Paykel contacted me promptly and a repairman came out and repaired my washer, free of charge. I wished I had first contacted the company and given them a chance before posting a complaint. I can't speak for others, but my complaint was handled in a very professional and proficient manner and I'm elated to have my washer working again.

The Fisher Paykel refrigerator model E522B is made with junk plastic parts that continue to break, and we are not rough on our appliances, as we are senior citizens, and previously owned a Frigidaire refrigerator, that lasted us over 25 years without one repair. However, in one year this Fisher Paykel refrigerator has had the following parts replaced: the rear caster wheels (broken on delivery), the plastic cover on the freezer door (broken when replacing the stripped freezer door handle), the plastic door closer under the door hinge has broken twice now, and a foam insulation kit was installed to help reduce the popping noises from the compressor.

F&P customer service takes its good old time in responding to online inquiries about their products, and makes you jump through hoops, before they respond. They don't believe you, even after you register the product online with them, and inform them of how many times the unit was serviced as they still ask for proof (now want photos and receipts), when something breaks. Don't they have a computer system that logs the reimbursements they have made to service repair companies on their products? This will be our last purchase of New Zealand made junk as they seem to have no pride with craftsmanship!

Dear James,

Thank you for your comments. We are sorry to hear of your dissappointment with your refrigerator. Your information has been passed on to our customer service manager for her handling. You may also reach her at 949-790-8900 ext 3401 Sincerely, Fisher & Paykel USA

Fisher Paykel on Feb. 2, 2012

We purchased an F&P oven in October 2011. It did not work after installation. Our brand new expensive self-cleaning oven has had constant problems. We have had at least 4 repairs. The oven even failed on Christmas day and ruined our turkey as the oven wouldn't heat up. The techs don't seem to know what was wrong with it but F&P refuses to replace this faulty product. We are now waiting for a new door and F&P review to come out. So we are supposed to lose more work time and use our holiday to wait in for half a day. Customer service is rude and unhelpful. I will never buy F&P again.

Dear Kathy, We are sorry to hear of your dissapointment. We have passed your information on to our team in NZ for handling. You may also call +64 9 273 0448 and ask for a manager.

Sincerely, Fisher & Paykel USA

Fisher Paykel on Feb. 24, 2012

I bought a FP washer and dryer. The washer had a valve go bad after a few years leaking water and costing me a lot to fix it. The dryer opened during a cycle and spit my clothes out on the motor a little over 3 years old. I was told the repairman never had one apart and did not go to FP repair school. That means I would have to pay him to "practice" on my dryer. I also thought I was buying a unit that would last for several years. I am waiting to hear from FP and the store I bought it from if there is some type of compensation. I am very disappointed and would talk to anyone concerning my experience, even FP if they would listen.

Dear GF,

Thank you for your comments. We are very sorry for your trouble. We have passed your information on to our customer service manager for assistance. You may also reach her direct at 949-790-8900 ext 3401 Sincerely, Fisher & Paykel Appliances USA

Fisher Paykel on Feb. 2, 2012

We purchased a top load washer/dryer set in July 2009. By November 2010, the heating element in the dryer broker and the lint trap was clogged, meaning the dryer was not producing any heat to dry clothes. We had it serviced at that time, replacing the heating element and removing the lint trap to clean it, and now in January 2012, the link trap is clogged again.

Also, almost immediately after purchase, the washing machine started leaking whenever a load was more than half full. Additionally, the washer began to (and still) stop wash cycles regularly because the load is not balanced. Sometimes, a wash cycle will stop up to 10 times before it finally runs through, taking almost a full day to wash one load of sheets/blankets. Also, in January 2012, we noticed that the top part of the plastic basket in the washer has begun to shred and tear. We are now weighing the choice of having a repair man out to fix it or not sink any more money into a machine we're so unhappy with.

We have been extremely disappointed with this set. We purchased this make and model when we built our new home because we wanted a modern, efficient washer/dryer. What we got was almost three years of headaches, service calls, and wasted water and electric.

Hello Kristine,

Thank you for your comments. We are sorry to hear of the problems you have been having with both your washer & your dryer. We have passed your information on to our customer service manager for assistance. You may also reach her direct at 949-790-8900 ext 3401.

Fisher Paykel on Jan. 31, 2012

I purchased a top loading dryer in 11/07. Within 4 months, the dryer needed a new heating element. In Sept.of 08, the module had to be replaced. Then, it was serviced again March of 2011. Now the heating element and module have to be replaced. The dryer has been a total lemon. I want a new dryer and Fisher and Paykel is balking because the dryer is four years old.

Dear Deborah, Thank you for your comments. We have passed your information on to our customer service manager for her handling. You may also reach her at 949-790-8900 ext 3401

Fisher Paykel on Feb. 2, 2012

I bought a Fisher Paykel washer and dryer set in 02/07. Dryer is a lemon. It constantly tripping the reset thermostat, lint collection system does not work at all and the dryer has too many issues. Model number DEIX2, top load dryer. Constantly breaks down.

Dear Bill,

Thank you for your comments. We are sorry to hear of all the trouble you are having with your dryer. Your information has been passed on to our customer service manager for handling. You can also reach her at 949-790-8900 ext 3401 Sincerely, Fisher & Paykel USA

Fisher Paykel on Jan. 26, 2012

It's a shame that all the people who have left complaints here, don't have a friend or family member that's a appliance tech, because the Fisher & Paykel washer & top load dryer are the best laundry set I've ever owned. Fortunately for me that I have a brother who not only is a tech, but also worked for Fisher & Paykel, so he knows their products, inside and out.

When I 1st got them and saw the tops were all plastic, I thought I was forced into the biggest mistake of my life. Because like many other people here, I got rid of my Maytag set that were still working after 30 years with very little service. Although I've had some issues with the top load dryer, mainly the lint build-up behind the grill that he vacuums out once a month. I've only had to replace a lint screen and bearings kit in the 6 years that I've own it. Since I only had to pay for the parts and not for labor or service charge, my cost have been very minimal.

As for the washer, the only problem is that when we do large loads it usually splashes water on to the basement floor. Since it's only a concrete floor, it's not a major issue. The only thing my brother can think why we are not experiencing the same problems with leaking pumps causing computer board to burn out is, we all bought our machines manufactured in New Zealand before they opened their Ohio, USA factory.

Considering all the laundry my family does in a week, the Fisher & Paykel set has held up very well, so far. I know it's largely in part because my brother is an appliance tech and not everyone is as fortunate. But I'm very happy with them. The reverse- tumble dryer has cut down on my ironing, saving a great deal of time and energy.

Dear Penelope, Thank you for your comments. It's nice to hear something positive. Even though most of our customers have positive experiences, it's the negative ones that get the air play. All the best to you and yours. Sincerely, Fisher & Paykel USA

Fisher Paykel on Jan. 25, 2012

I wish I had heard about the Fisher Paykel brand about 6 years ago, and I definitely would have bypassed this brand. I have no problems with the dryer so far, but the washer starts beeping into the wash cycle, and it takes forever (and I mean forever) for the tub to fill (I'm talking about all day to finish 2 loads of clothes), because I'm constantly having to go and press the machine to start up again. It won't rinse. It only fills, and then drains. It also leaks from time to time. I figure the whole panel is shot, and I don't know what the deal is with the tub filling so slowly, but I'm completely fed up with it, and after reading other complaints, I feel misled by this company and doubt I'll even bother to waste money to have it checked out.

Both the washer and dryer had light usage (2 to 3 loads per week). I will never buy another washer or dryer with a push button computer panel, nor will it ever be the Fisher Paykel brand. I bought my old Kenmore washer and dryer second-handed, and they were still going after 28 years, when I got rid of them. I wish I had them back (who cares if they weren't energy efficient, they worked, which is more than I can say for the overpriced cheap junk imported from overseas these days)! I would gladly pay more money for products made in America that is of good quality!

Dear Judy,

We are sorry to hear of your disappointment with your washer. Our customer service manager has been given your information and will contact you to discuss. You may also reach her direct at 949-790-8900 ext 3401 Sincerely, Fisher & Paykel USA

Fisher Paykel on Jan. 26, 2012

Wow. I wish I had read these reviews before buying my FP washer. I thought I had a great item. Same story. At least, I got nearly four years out of it, exceptional compared to other stories! Whining noise, just drains water, no wash cycle, I've thought of calling a repairman but based on these reviews, I am going to trash this mess and get a Maytag. The American consumer is fed up with paying top dollar for poor products. This company will be hanging its head when they go out of business due to poor sales. Do not buy FP! Shame on you corporate greed FP! Your sales up this month? See what they are in five years. You have to get 10 happy customers to offset the decrease in sales due to one dissatisfied customer (Business 101). From the look of these reviews, one would say you're behind the eight ball.

Who has money to throw away like this? Public school teacher who hasn't had a raise or COLA in four years in a non-union state (very low wages), widow, raising three kids alone, cost of living and gas prices increasing exponentially. And the clothes washer dies, in spite of the $800 or so I spent on it four years ago. How much did the CEO of Fisher-Paykel net last year? Corporate greed and environmental devastation, how long will it take my lousy washing machine to biodegrade in some landfill? Americans are fed up.

I own the F&P EcoSmart washer. This machine has made holes in no less than 10 of my shirts! I don't understand how a washing machine could do this. From what I have read, there is not much I can do about it. It will probably cost me more to replace the shirts than what the machine costs. I'm very disappointed with this product.

My dryer runs way too long and does not dry clothing. The dryer lint bucket does not perform properly. The lint bucket has to be removed, then a screw taken out of a cover plate so you can clean the lint off of the screen.

From the day I purchased my Fisher Paykel washer, it leaked. I had service techs out at least 5 or 6 times to repair it. First, they told me I was using too much laundry detergent. So I cut it in half. That was wrong, it still leaks. After 2 years, now, it has started making a high-pitched squealing sound. First, it started only when it started filling, then when it started to spin, and now all the time. It still leaks. Thank goodness, I was smart enough after the first flood to purchase a drain pan to sit it in, or I would be replacing floors constantly.

The agitator has had to be replaced 3 times already. I would not recommend any Fisher Paykel appliances to anyone. The company is no help at all and the appliance store ( Maidencreek TV & Appliance, Reading, Pa) are useless. Their service techs are hopeless, as to what to do to fix the problem. They recommended I purchase an extended warranty since I was having so much trouble with the unit. If you want to throw your money away, just purchase a Fisher Paykel appliance. My new GE washer and dryer arrives on Friday. I told my husband to leave the washer in the yard and every time I use my new unit, I want to beat the Fisher Paykel with a sledge hammer and after that, I want to hook a chain to it and drag it behind my truck.

I, too, was coerced by a salesperson at Lowe's to pay a huge sum for a washer/dryer set. When delivered the dryer did not work after 3 days. I only agreed to them bringing a new dryer. The dryer does not dry well and always taking twice as long as the washer, even though I am vigilant about keeping lint traps and piping clean. Now it is making a high pitched whining sound--bearings? The washer is constantly out of balance even though it is level and on a concrete floor. It spun clothes nearly dry when new, but now I sometimes run the spin cycle a second time to remove more moisture. Thought I would read reviews before calling the repairman. I now think I might go shopping instead of throwing more money at a hopeless situation. I will never buy this brand again and long for my old Maytag set.

We bought Fisher Paykel washer last year and I can't say enough good things about it so when our Maytag drier broke I bought the Fisher Paykal drier that matched the washer even though the salesman recommended another brand. I've given the drier several months and I still hate it. The worst problem is that the auto dry function does not work. The clothes consistently come out over dried.

In fact I'm surprised my bedspread didn't catch on fire in the drier. When I removed it (because I felt it had been in the drier too long) the panel still said it was damp but it was so cooked that it was completely puckered up and crisp in places. I had to replace it. Clothes still have lint all over them and I hate the fact that the timer can only be set for predetermined amounts of time and that I have to wait for the lid to unlock every time I want to open the lid. It's a bad design flaw! I wish I could replace it but it seems I'm stuck with it now. All I can do is to warn others.

Dear Sandy,
Thank you for your comments. Your information has been given to our customer service manager and she will contact you to see what we can do to help you.

You may also reach her direct at 949-790-8900 ext 3401

Fisher Paykel on Jan. 13, 2012

My washer is 3 year and 6 months old. The cost was $599 have put $356 into it. Now it won't hold water, floods the room. Called the company in New Zealand. They said they can't judge how I treat the washer. We are retires and there is only the 2 of us. How much can we have? The customer service said it will cost upward of $300 to fix it. When I heard from our local repair man, he said it was the seal and to junk it. It would cost about $80 to repair. A friend who does repairs said it was the seal and maybe the pump but that we should trash it.

Dear Snookie,

Our customer service manager has been given your information and will contact you to discuss possible assistance. You may also reach her at 949-790-8900 ext 3401
ext 3401

Sincerely, Fisher & Paykel USA

Fisher Paykel on Jan. 11, 2012

My washing machine beeped on Tuesday and I followed the directions in the user's manual to try to correct the problem. In the meantime the control panel was burnt out because the drain pump was broken. I called the repairman and he came on the following Tuesday and did not have a drain pump to install because they had just used the last one. I am guessing that there have been a lot of problems with Fisher and Paykel drain pumps. If I would not have tried to correct the problem, I possibly would not have burnt out the control panel. It is costing me $352 to repair the machine. I had ordered a brand new one, the same as what I had and I could have had it delivered on New Year's Eve. I slept on it and cancelled the order because I thought I would be saving $300.

The repairman said that they have replaced many control panels but Fisher & Paykel have corrected the problem by adding a fuse that will not cause the control panel to burn out. I would have hoped this would have been a product recall and saved a lot of people time and money. I really like my Fisher and Paykel machine but I am disappointed with the product not being recalled if you knew it was faulty. I would hope that I could be reimbursed some of the cost for the repair. The repairman was very knowledgeable and helpful.

Dear Janet, Thank you for your comments. Your information has been passed to our customer service manager and she will contact you to discuss. You may also reach her direct at 949-790-8900 ext 3401 Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Jan. 13, 2012

First off, Kathy from Milford, OR, the loud noise in the dryer is the ball bearing (1) on the right side of the dryer as you look at it. Get some white grease and carefully remove and clean the ball bearing, then cover in white grease and even more carefully replace so that the drum, etc. is balanced. The lint contraption is non-functional after each 20th load or so. The lint screen has to be removed and washed by hand and the rest of the unit vacuumed out and then reassembled. After doing this for years, it's now down to a bi-monthly exercise of 25-30 minutes, including putting away tools and vacuum.

I'm burdened with too many Fisher Paykel appliances: a double oven, washer, dryer, and double dish drawer dish washer. All in some form of disrepair. The double oven's lower oven stopped working (suspect circuit board), washer has cracked top, control panel buttons breaking, the dryer has had the screen removed to clean so many times the screws are stripped, and the dishwasher filter screen in the top drawer keeps popping up and stopping the sprayer arm from revolving and then I just wash the dishes by hand. All of Fisher Paykel should be closed and customer appliances replaced.

Dear Dennis,

Thank you for your comments. Our customer service manager has been given your information and will contact you to discuss. You may also reach her at 949-790-8900 ext 3401

Fisher Paykel on Jan. 11, 2012

Have had our Fisher Paykel top load dryer for approximately 1-1/2 years. Started making a very loud noise which turned out to be the lint filter breaking away so lint could not escape. Paid the service repair $340.00 to fix it. He had just left when a new "grinding" sound started. He has been back four times and still cannot fix the problem. Now I am told we will probably have to replace the drum and bearings. I could have bought a brand new dryer (that would work for years! ) for what I have paid to repair this one.

Dear Kathy, Thank you for your comments. Our customer service manager has been given your information and will contact you to discuss.
You may also reach her direct at 949-790-8900 ext 3401.

Sincerely, Fisher & Paykel USA

Fisher Paykel on Jan. 6, 2012

I bought a Fisher & Paykel range on 11/9/11. It was delivered on 12/7/11. I moved into the house on 12/12/11. I had a spill over during the first week. The two front burners allowed spill to go into the mechanism, the orifice and into the burner. I am not happy with the design and feel that it is a design flaw. I have had over 50 years of experience with ranges and have never seen one like that that does not allow for cleaning. I contacted Big 1 for resolution. They sent a service technician who stated that the burner needed to be replaced. After he left, the center burner would not light at all and the two front burners tried to ignite no matter which burner I tried to turn on.

Dear Patricia,
Thank you for your comments. Please be advised that we do not advertise our unit to have a sealed burner system. Most ranges within this price point do not have sealed burner system. We understand your dealer has already taken the unit back for you and you have reselected to another brand.

We are sorry for your inconvenience, and we wish you all the best. Sincerely, Fisher & Paykel USA

Fisher Paykel on Jan. 6, 2012

I have owned a top loading F&P (Ecosmart) washer and dryer since October 2008. They worked great until the warranty ran out. My dryer stopped drying clothes and had a repairman come out to discover that it needed to be reset. Now, it is starting to still leave clothes damp, even when using the extended dry. My washer within 2 weeks stopped working as well.

The repairman came out and stated that the pump needed to be balanced and could possibly go out. Within 3 weeks, the pump on the washer went out. I had the repairman come back out and he had to order the part. 2 weeks later, he came back out and installed the new pump. Now a month and a half later, the circuit board is starting to have problems. I can no longer use the regular cycle which by the way is the cycle that is suppose to try to re-balance a load if the washer thinks that it is out of balance.

So what is F&P going to do about these issues? By what I have read, absolutely nothing. They will call and try to make a nice attempt at resolving the problem but are they going to purchase a new washer and dryer for me or replace the ones I have? I highly doubt it. I will never buy anything that has the name F&P on it again.

Dear Jeanne,

Thank you for your comments. We are very sorry to hear of the trouble you are having with your washer and dryer. Our customer service manager has been given your information and will contact you to discuss. You may also reach her direct at 949-790-8900 ext 3401 Sincerely, Fisher & Paykel USA

Fisher Paykel on Jan. 11, 2012

Like the 100's of complaints I have just read about F&P clothes dryers mine is no different. Actually, compared to others I'm feeling lucky that mine has lasted 6 years before a drum bearing has failed. My issue is two fold:

1) After contacting customer service they were totally satisfied with six years and considered it a "good run". I, however, am not satisfied with six years since my Maytag lasted 28 years and the only reason I gave it up was for styling reasons. I gave the dryer to a young married couple to use. It might still be running for all I know. F&P were more than happy to sell me, at full retail price, a bearing kit.

2) After seeing the 100's of complaints and reading the companies "stock" response (which is not helpful at all), I am left wondering what the results were and how did the company satisfy the complaint.

I have ordered the part from the company ($73.30 plus shipping) and hopefully this will solve my squeaking issue. I wished I had seen this complaint board before I purchased an F&P product. It really makes we wonder how F&P can stay in business.

Dear Mr. Tripp,
Thank you for your comments. We are sorry to hear of your disappointment with your dryer. It is not unusual for parts to fail on any appliance (Fisher & Paykel or not Fisher & Paykel) during it's life. If a consumers unit is out of warranty it is standard for them to pay retail prices for the parts they buy, same goes for all manufactured goods in the USA (our prices are actually less expensive than most dealers sell them for, so we urge our customer to purchase them directly through us).

To address your second concern; we do not update these responses with outcomes, as no outcome is guaranteed to be the same. If you wish to speak to our customer service manager, you may reach her at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Jan. 11, 2012

I bought a Fisher Paykel washer and dryer based on the sales pitch that loads very seldom get off balance and that clothes spin almost dry. From the start at least one out of every 4 loads would get off balance. I had a repair man service my washer numerous times while it was under warranty. At one point the rocker arms were broke and had to be replaced and caused from the loads getting off balance. The last repair visit the service man said he would have to order parts and would be back to install them. He hasn't been back and that was months ago. My washer still gets loads off balance and now it won't complete the rinse cycle. But now my warranty has expired so I'm stuck with an expensive washing machine that doesn't work. I will never buy another Fisher Paykel product nor will I ever buy anything from the store where I purchased them. I'm stuck with an appliance that doesn't work and the warranty is now expired.

Dear Denesa, We are sorry to hear of your disappointment with your washer. We have sent notification to our customer service manager to contact you. You may also reach her at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Dec. 27, 2011

Over the course of three years we have had 6 service calls on the Fisher Paykel dish drawer dishwasher. The hoses crack and water has leaked onto my wood floor causing damage 3 times. Another time, the electric board needed replacing, and just two weeks ago the entire magnet and inner workings on the top drawer need to be replaced. The total cost of this last repair is $600. Before this current dishwasher, we owned the first generation Fisher Paykel dish drawer. It was as horrible as our current one. There is absolutely no customer service or help from Fisher Paykel. They blame every defective part and problem on the water, or detergent, or operator error etc. Do not ever buy a Fisher Paykel unless you have piles of money and time lying around. I can't believe the money we have wasted over the years on these subpar pieces of trash. I refuse to fix it again. I am throwing it out and getting a Bosch.

Dear Yvette, We are sorry to hear of your disappointment with your dish washer. We have sent notification to our customer service manager to contact you. You may also reach her at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Dec. 27, 2011

We bought a Fisher and Paykel washer and dryer in Nov. 2005 with the extended warranty from Lowes. After one year I had to have the water pump replaced. After two years I had the pump clog. I have had clothes torn. I had to have repairman come out-total on that visit took two weeks to repair. Now we have a loud noise with the washer. Each year there has been a problem with the washer-now we go onto the dryer. The control panel goes in and out; now have a very loud noise. It doesn't always dry the clothes. The lint screens are torn, which allows the lint to go behind the lint panel and causes the dryer to turn off if there is too much in there.

It clogs the whole thing; of course we once again have the repairman on his way, which he thinks it is the bearings or the pulleys in the dryer. I wonder what that is going to cost. Needless to say, we will most likely not have the dryer repaired. We will have to purchase another washer and dryer. I'm so tired of the whole mess. We will never buy a Fisher and Paykel. When you talk with customer service it is like speaking to the wall. There's no help whatsoever. This company does not stand behind their products. It's good money just thrown away!

Dear D, We are sorry to hear of your disappointment with your products. We have sent notification to our customer service manager to contact you. You may also reach her at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Dec. 27, 2011

I bought a $2500 gas range and it was broken as soon as I took it out of the box. When I turned on the oven, the fan failure light came on, so I couldn't use it. I contacted them and two weeks later, a repair technician showed up. He had to order new parts and two weeks later, he installed them, so I could finally use the oven.

Once I was able to use the oven, I discovered that the fan that cools the outside of the oven was extremely noisy and vibrated the whole appliance. I contacted them again and a month later, he showed up with a new fan. He installed the new fan and it didn't make a difference. By this time, I had also discovered that even though I set the oven at 200 degrees, the lowest temperature I could get in the oven was 325.

Five months later, he came back with special tape to put around the noisy fan which made a difference. Although it is still a little noisy, I can live with it compared to the racket it was making before. He also brought a new thermostat and spent hours installing that. It didn't fit, so the oven knob doesn't fit on right, I have to leave the escucheon off to put the knob on. I can't light the oven with the knob on. I have to turn to the desired temperature, pull off the knob, stick my finger in the hole and press the thing in to get the oven to light. It still didn't fix the problem with the oven and now three of the burners don't work.

I bought this stove in September 2010. It's now December 2011 and the problems keep getting worse. All of the delays are either from their representative not getting back to the repairman, or the parts being back ordered for months at a time. This is the worst appliance I have ever owned and I would not recommend this brand to anyone - the oven doesn't work properly; only two out of five burners work and repairs have been dragged out for fifteen months.

Hello Tim,

Thankyou for taking the time to comment, we are sorry for the inconvenience - you have obviously gone thru. It is our intention at all times to produce our units to the highest quality. One of our friendly customer care staff will be in touch, to see how we can possible come to a solution together.

Thankyou

Kylie C/ Fisher & Paykel Customer Care.

Fisher Paykel on Dec. 26, 2011

I purchased what was supposed to be a "top of the line" top loading dryer made by Fisher & Paykel. We made the purchase 2 years ago at Lowe's Home Improvement. The salesman did a great job, he got us to spend a lot more money then we had planned! Now, in only 2 years of use, the drum bearing broke. I don't think it's a good sign when you go to the Fisher & Paykel website for part and see that the drum bearing is one of the top most frequently ordered parts! The first thing that comes to mind is manufacturer defective part!

It's the week before Christmas and we are really going to need our dryer over the next 2 weeks. I called today to see about ordering the part but no one answered. I did a search online and found this Consumer Complaints website and now I'm even more concerned about buying parts because after reading all the problems everyone is having, it sounds like I'm going to be throwing good money after bad. I would think twice before you purchase these products with what I have read today, they don't seem to last. FYI, we use our stuff with care, keep it cleaned and it's used in a very well ventilated area. So if we are having problems, you will too!

But to be fair, unless this company stands behind its products, which remains to be seen, I'm interested in seeing if Kyle ** is a real person and how this negative experience I'm having works out. I will certainly be fair to the company because sometimes things happen, and that's where a company can either shine or show its true colors.

If they don't stand behind the product, then I really think all of us on this complaint board should file a class action lawsuit against them. But if they do stand behind the product and make thinks right, that's all we should ask of them!

Hello Jeff,

Thankyou for your comment, Kylie here - yes in deed I am a real person. We are sorry to hear that you've had this experience with your unit. It has and always will be our intention not only to stand behind our brand but also behind our cusotmers. One of our friendly staff within the call centre will be in contact with you to see how we can possibly work together to see this issue resolved.

Thankyou

Kylie Care of Fisher & Paykel Customer Care Centre.

Fisher Paykel on Dec. 26, 2011

I am actually posting this because of a complaint already posted. I also purchased our Fisher Paykel washer dryer units in 2005. We also had to replace the barring in our dryer (top loading dryer), and our pump and control board died almost at the same time.

Have a four year old FP dishwasher that has been nothing but a nightmare. Have had service people out numerous times and still can't fix the problem. Just wondering if Kylie C at FP corporate office is a real person with real solutions to all of the complaints I see listed here. Don't know how they expect to continue to do business with such a substandard product and even less substandard service. Listen to your customers or you won't have any in the future.

Hello Brenda,

Thankyou for taking the time to comment, Kylie here & yes I am very real - we are sorry to hear about this "nightmare". One of our team from the call centre will be in contact with you - so that we can find out what the actual issue is with this unit. Once we have the relevant information - we will then see how we can possibly help seek a speedy resolution for you.

Thankyou

Kylie

Fisher & Paykel Customer Care Centre.

Fisher Paykel on Dec. 27, 2011

We have experienced unacceptable service delays in getting a repair to our 2.5 year old F&P Washer (Ecosmart). It seemed to work well and does a good job drying out the clothes. We have a Sears maintenance/extended warranty so we had preventive maintenance performed less about 8 or 10 months ago. In mid-November 2011, the washer made an odd noise and refused to spin. We called for service and could only get an appointment for three weeks later (12/6/2011). It was a great inconvenience, especially over the Thanksgiving holiday with family coming to our house. My wife was not happy and had to go to the Laundromat several times.

At the 12/6 service appointment, the technician said that it needed two parts (including a circuit board). But he had to order them and they would not arrive for a week. So, the follow-up appointment was set for 12/15/11. My wife was extremely disappointed and expected the washer to be fixed on the 15th. At the appointment on the15th, the technician installed the parts, turned it on, and the circuit board burned out. Now my wife is absolutely livid as it will be another week or more before the circuit board and a new drain pump arrives. She is convinced that repair will fail as well as the tech does not seem to know what he is doing. She demanded that Sears provide her with a rental machine (they will reimburse, but we have to pay up front). She has also announced that she wants a new washing machine when this one breaks again and it won't be an F&P.

Hello Larry & Denise,

Thankyou for taking the time to comment, it is unfortunate that you have experienced such issues with your unit. Although Fisher & Paykel do place a great deal of emphasis on quality control while the units are being manufactured within our factories. We are not sure of whom you are able to use for service on your unit as you have an extended warranty with an outside vendor. However please find below a list of Fisher & Paykel authorised agents in your area, whom may be able to help find a speedy solution to this issue. These service agents also have the added luxury of our Technical Advisory Centre - whom they can contact for any additional assistance over the phone. However - you may need to speak to the extended warranty company and confirm that you are able to use these agents.

If there is anything else you would like to discuss, please feel free to contact our Customer Care Centre on: 1800-863-5394 or 1888-936-7872 and one of our friendly team will be more than happy to speak with you.

Thankyou

Kylie - Fisher & Paykel Customer Care Centre.

Fisher Paykel on Dec. 26, 2011

Washer and dryer bought in 2005 from appliance store paid twice as much as I would have on any other unit because salesperson assured me they would last forever. He failed to tell me they would last forever as long as I didn't mind replacing pump and boards in washer every 8-12 months and bearings in dryer every 2 years, and that's without any use on dryer from April to September-October, as I hang everything on line in summer months.

Somehow it seems strange that along with lots of other people it's always something we did to cause the problem! Has anyone looked into or know if we have the grounds for a class action suit? I will check into it, unless someone already has. I can't believe I tried to submit this form and it failed because it wanted me to rate it using star method? Should be a negative star choice.

Hello Robin,

Thankyou for taking the time to comment. We are sorry to hear that you have had an unpleasant experience with our units. During manufacturing we do place a great deal of emphasis on quality control. We would like to understand what the exact issue was/ is so that we will can be in a position to possibly find a resolution for you.

One of our friendly team from the Customer Care Centre, will be in contact with you.

Thankyou

Kylie C/ Customer Care Centre.

Fisher Paykel on Dec. 15, 2011

I have an F&P EcoSmart washer and dryer. Over the past 3 years of use, I've had the heating element on the dryer replaced 3 times. Even though the element itself is always under warranty, F&P says I still have to pay over $100 to have a tech diagnose what I already know the problem to be, then wait 2 weeks for the part and again pay the tech to install it. I have slate floors in my laundry room and the appliance tech told me I need to wear shoes because the way the element is set, it could sag and easily hit the floor, causing electrical shock. How unsafe is that?

But now after only 4 years of use, my washer has totally died. I noticed the pump was short-cycling when trying to drain the water. When water did drain for about 2 seconds, there was no blockage. Then the control panel completely died within an hour. Now I have no washer, my four grandchildren live with me and my brother, who I have not seen for nearly 10 years, is coming in from overseas with his wife and 3 children to stay for 2 weeks during the holidays. I live in a rural area and the nearest laundry mat is 30 miles away. I can't even afford to get the tech out until after the holidays, but even if I could it would still take 2 weeks to get the parts, if it's even able to be repaired. So what am I supposed to do? Thanks for the happy holidays, F&P!

Hello Sharlene,

Thankyou for taking the time to comment, firstly I would like to appologise for any inconveniece this situation has obviously caused you. It has and will always be our intention as a manufacturing company to stand by our products and our customers. Although we do place a great deal of focus on quality control within our factories. Unfortunately sometines things can go wrong from time to time. The purpose of requesting a technical report is to allow us an opportunity to understand what the issue is with the unit. A friendly member of our Customer Care Centre will be in contact with you - to see how we may be able to help you find a speedy resolution.

Thankyou

Kylie C/ Fisher & Paykel Customer Care Centre.

Fisher Paykel on Dec. 15, 2011

I purchased three F&P appliances in 2005 (double drawer dishwasher, a washer and dryer). All three of them have been a total waste of money, for each one has had problems which make them irreparable and problematic.

When I purchased the F&K washer and dryer my main concern was the fact that both units were controlled by the electronic board. The salesman replied that this should be one of the significant advantages due to the fact that if something went wrong with the washer or dryer they simply send out a replacement electronic board for about $75. All I would have to do is unplug the old one and plug in the new one. How far from the truth that was. They never mentioned that the only repair service company was one person in the entire Houston, Texas market that ended up knowing less about the product than me. And besides, they charge you $75-$85 just to come out and diagnose the problem.

After doing so with the washer, they said that it was the electronic board and they would have to order. When the board came in they replaced it. It still did not work and they said the entire motor would have to be replaced at a cost that far exceeded purchasing a new washer. Needless to say, I was smart enough to send the new F&K packing to my backyard graveyard only to replace it with the very old Maytag washer which I had taken out just due to its poor visual appeal. Boy have I learned. I would much rather have a dingy, slightly dented beige workhorse of a washer as in my Maytag, which is older than me, than this new updated F&P laughing stock of an appliance. Let me say if I was the F&P Marketing Director and I saw comments as numerous and detailed as the ones I saw on this site, I would set out to make things right with these customers.

Secondly, my F&P dryer just all of a sudden stopped heating. So I decided to look at this website prior to calling the no-use of a repair service that F&P has "accredited with the worthiness to repair its appliances." Well, I only wish that I had found this website prior to my purchasing these F&P products. What worthless pieces of useless technology. I think the woman early put the entire frustration into place when she said her mother used an old tub and ringer system and at least at the end of the day she was relaxed. I have to agree wholeheartedly. I think I am going back to washing in a tub and ringer and then putting them out to dry on the line if this is the best consumers can expect. Now I know why my mom only purchases Kenmore. She said they were totally reliable and that Sears always stands behind their product. Since having to do my laundry there now for the last year due to my unsuccessful purchase, I think I have to finally give in to my mom that said," I told you so!"

The last appliance (and thank God someone talked me out of the refrigerator or I would be writing in about 4 instead of 3 appliances) is the double drawer dishwasher. Now, how a service repairman can tell me that the reason the top drawer tends to stop after 20 minutes of washing and start beeping like it is off balance is due to operator error I do not understand. On top of which he said it can be attributed to the dishwashing detergent selected. Now, I am a Cascade man and that is the only detergent I have ever used since learning early on during my college years that nothing works better. And thank God because when the dishwasher finally makes it through the washing cycle at least I know they will be sparkly! Not necessarily clean because this dishwasher has to be the worst at cleaning dishes.

I installed a cheap GE Dishwasher in my butler's pantry, which I now find myself hauling dishes from the Kitchen to the butler's pantry to avoid using the F&P because the cheap GE washes faster, better and quicker than the F&P ever did or would ever be able to do in the future. It seems that after starting the dishwasher, which was installed in a newly renovated 100-year old historic house that is on pier and beam, it seems to stop and start beeping each time you walk into the kitchen during its cycle. It starts immediately and begins washing again after opening and shutting the drawer and hitting. I mean, I waste more time opening and closing the drawer to ensure that my dishes are clean than I would if I simply washed them by hand. So from my experiences, that is enough. Being taught from a young age that three strikes equal an out, F&K that was the last pitch and you are out!

Washer eco boost: It gets out of balance all the time. It throws water on the floor. The panel does not work all the time. Now it won't power on. It's a little over 2 years old. I'm not happy. My hubby is really not happy, especially with a load of wet clothes in the tub. It's junk!

I bought a FP two-drawer dishwasher about 5 years ago. It cost me a small fortune! We had our cabinets custom made to fit the FP dishwasher. It has been nothing but problems since the moment we got it. Now, it is on its last legs. It constantly fills up with water and my husband has to take the drawers out and wet-vac it, then put a de-humidifier in front of it for at least 24hrs. Once it is finally dry, he has to go into the basement and turn the electricity back on (which he shuts off to do this whole "drying process").

Inevitably, after one or two cycles it fills with water again and starts beeping. The beeping does not stop until we shut the power off again in the basement. The process repeats endlessly. We have had repairmen look at it and they say they see it all the time and there is nothing they can do with FP products, they are just not made well. My mother has had the same cheap Sears dishwasher for almost 30 years! I would love to replace it but I resent the fact that I paid so much for it and it is junk. Plus, I'm afraid I will have to buy the same one again since my cabinets were specially designed to fit that model and I am afraid I will have the same problems with a new one.

Hello Nicole,

Thankyou for taking this time to comment, a friendly member of our Customer Care Centre will be in contact with you, to see if we may be able to help you fid a solution to this issue for you.

Thankyou

Kylie C/ Fisher & Paykel Customer Care Centre

Fisher Paykel on Dec. 15, 2011

About the washer, dryer, and dishwasher.

The washer has done great. The dryer is constantly broken. The dishwasher simply does not clean dishes well at all. I've had Kenmore and Maytag and would recommend either over these worthless, expensive pieces of junk. The dryer heating element has burned out six times or more. Clearly, there is some defect that should warrant a recall. Dishes have to be pretty much washed by hand before putting them in the dishwasher. It is worthless.

Hello Rand,

Thankyou for taking the time to comment. Fisher & Paykel Appliances are built with durability, style & customer satisfaction in mind. We are sorry to hear that you have experienced issues with your units, a member of our friendly Customer Care Centre will be in contact with you - to see if we may be able to help you seek a speedy resolution.

Thankyou

Kylie C/ Fisher & Paykel Customer Care Centre

Fisher Paykel on Dec. 15, 2011

We purchased F&P fridge and stove in November 2009 and have been having issues with both since the very beginning (which is not surprising, judging from this site). The purpose of this review is to give our feedback regarding the service we've been getting from local authorized dealers and support they get from the company. No matter what, do not buy any products from Fisher & Paykel! Trying to get their appliances fixed is even more frustrating than finding out that your appliance broke down after only a few months of service. Prepare to wait for weeks and don't be surprised if the problem reoccurs within days or hours of the "fix". Then, wait a few more weeks. There is no urgency, no ownership, no pride. I don't believe the company cares. Did you read their responses to customer complaints? They sound like a broken record.

At this point, we are seriously considering throwing both fridge and stove out and buy something else. It can't be worse, can it? What a waste of money.

Hello Ron,

Thankyou for taking the time to comment. As a brand Fisher & Paykel have always and will always do our very best by our customers. From developing new lines, innovating current lines and taking note of comments, with the aim of customer satisfaction. We are sorry to hear that you have had such an experience and would like to contact you to see if together we can reach a resolution.

Our Customer Care Centre will be in contact, if there is anything else - please feel free to let us know.

Thankyou

Kylie C/ Fisher & Paykel Customer Care

Fisher Paykel on Dec. 1, 2011

We bought an FP washer in 20008 which cost over $1,000. This is the first time I have read all the complaints and I can say amen to all of them. I have airplane noise, dirt on my sheets that will not come out, my clothes get caught in the crack around the bottom and pulls threads on clothes. The repairmen do not like them either. Just as soon as I can afford another washer, we will be getting rid of this piece of junk. I wish I had my 45-year-old Maytag back.

Hello Glee,

Thankyou for taking the time to comment, Fisher & Paykel does take great pride in our products and we are interseted in contacting you to discuss the issues you have raised. Our friendly Customer Care Centre will contact you, go thru the functions of the unit, and see how we can appease you.

If there is anything else you'd like to talk to us about, please feel free to do so.

Thankyou

Kylie C/ Fisher & Paykel Customer Care Centre.

Fisher Paykel on Dec. 1, 2011

We bought a brand new Fisher & Paykel washer and dryer (they were extremely overpriced) and we have had nothing but trouble with them. The fins broke on the washer within the first year. In the last 6 months, we have spent about $300 on the dryer. We just put a new lint screen and heating elements in and it still is not drying. I can't afford to put any more money in these things and at this point, I can't afford a new set, but when I am able to purchase a new set, I guarantee that it won't be Fisher & Paykel!

Hello Linda,

Thankyou for taking the time to comment. Although we do place a great deal of emphasis on quality control within our factories, unfortunately things can go wrong from time to time. It is unfortunate to read that you have had this experience, we would like to contact you directly to see how we can come to a resolution together.

Our Customer Care Centre will be in touch, if there is anythin further you would like to discuss, please feel free to do so.

Thankyou

Kylie C/ Fisher & Paykel Customer Care Centre.

Fisher Paykel on Dec. 1, 2011

Don't throw those washing machines away! They are valuable. They are about the only type of washing machines that can be easily converted to power generators for hydro, wind, bicycle applications. Don't throw them away. They can easily provide household power for energy efficient appliances. Google "Fisher and Paykel generator".

Bought my Fisher & Paykel washer and dryer from a local retailer, 6 or 7 years ago. The washer sounds like an airplane going off and the dryer has been serviced three times. This time after only 6 or 7 years, the dryer will cost $450 to fix, plus the $117 service call. I paid what I thought was a fortune for them both, being told they were the best out there.

I have hated them since I got them. I went yesterday and bought a $498 set of Whirlpool washer and dryer to replace them. I can't wait to get them. I am going to throw my Fisher & Paykel in the trash and tell everyone I know not to buy their products. The retailer even told me that they are not built to last more than 6 to 7 years. It's too expensive in the first place and then to find that out. Never again!

Hello Sandy,

Thankyou for taking the time to comment, as a brand Fisher & Paykel has been manufacturing for over 75 years and place's great pride in the units we create, develop, innovate and manufacture. It is unfortunate that you have had such an experience, and have as a result purchased another brand.

Kind Regards

Kylie C/ Fisher & Paykel Customer Care Centre.

Fisher Paykel on Dec. 1, 2011

I purchased a Fisher Paykel washer and dryer in June 2006. One month before the warranty expired (in May 2008), the pump in the washer went out and was leaking water from underneath the washer onto the floor. That pump was replaced at no cost to us. However, in August 2009, the pump again went out and was leaking water all over the floor.

That pump was not under warranty and we had to pay for it along with an $80 service call! Right on time, in November 2011, the pump went out again and was leaking water so another $80 service call and the pump was $190. I know others who are having similar problems with this washer and the pump and I'm telling everyone I know, "Do not buy this brand of appliance (not washers, not dryers, not dishwasher or refrigerators) because they don't last."

We now have more money spent on repairs than the cost of the washer so we're thinking we'll buy a good ol' Kenmore next time!

Hello Mary Ann,

Thankyou for taking the time to comment, I would like to take the opportunity to advise that Fisher & Paykel Appliances does place a great deal of emphasis on quality control during our manufacturing process. It is unfortunate that you have experienced such issues with what is usually a realiable model.

As a buisness we'd like to make contact with you and see how we can come together to find a resolution possibly for you.

One of our friendly team within our Customer Care Centre will be in touch.

Thankyou

Kylie c/ Fisher & Paykel Customer Care.

Fisher Paykel on Nov. 15, 2011

I purchased a washer and dryer set on 9/17/08 with some life insurance money that was left to me by my father. The sales person stated that there was a 2-year warranty. I figured that if anything happens to a $1700 set in two years, the company/item is not any good. Well, close to that time I never received anything about maybe purchasing an extended warranty (as Sears always calls).

Now on 9/27/11, my washer began to not wash. A little water began leaking from the front of the washer (underneath). I didn't think much of it as I work 60 hours a week and did not have time to call. But now the motor control in the display area is fried. And the people that Fisher Paykel recommended charged me $80 to come out (mind you, they never stated that the service call was that much) and tell me that it was gonna cost me another $485 for a $950+ washer. I thought, "Um, no thanks." So I pulled apart and all I need is that part. I cannot find it anywhere other than the Fisher Paykel website and it is a $182+ rip-off! I will not purchase another Fisher Paykel item even if they are discounted to $1.

Hello Mary Ann,

Thankyou for taking the time to comment, we can see your frustration with this situation that you have described, however we would like to make contact with you. With the intention of seeing how we may be able to help you. Our Customer Care Centre will be in touch with you, if there is anything further you would like to discuss, please feel free to let us know.

Thankyou

Kylie C/ Fisher & Paykel Customer Care Centre

Fisher Paykel on Dec. 1, 2011

This was my official complaint to Fisher and Paykel. I bought your product (washer and dryer) from Lowes 4 years ago. I spent roughly $1600-$1700. The product ran pretty well, and I enjoyed them for most part until our dryer stopped heating. I assumed it was the heating element, so I called around to see if I could have some service it. No one other than A&E Appliance Company services it. Every appliance service company said they used to service it, but could not get info and parts for them so they stopped.

A&E sent someone out here for the service. He had no idea how to work on it. He spent 2 hours trying to open the dryer and had to have someone on the phone the whole time to tell him what to do. He finally determined it was the heating element at 8:00 at night. He said he would order the part and schedule a follow up appointment. I waited a week; no call from them. I called them up and asked what the deal was. They had no record of my previous appointment and said no one had ordered the part or made another appointment. I asked if they could give me the serviceman's number. They said they did not have their numbers. I asked if they could get in touch with them and they said they would page them to call me. Three days later, no call. I called back and they said they would page them again. Three days later, no call. I said the heck with it and searched for the part myself.

I found it, installed it but now there seems to be an electrical problem. I used my meter reader to find where the power failure was at. I thought I found the part that was needed. I went and bought another part, installed it and still it doesn't work. At that point we were a month in and I was $300 down. I was at the point where I was going to buy another dryer and sink the Fisher and Paykel dryer in the closest pond. I called 1 888 936 7872 and explained to them the situation and asked if Fisher and Paykel could make any suggestions before I sunk this piece of junk. They asked for me to call A&E again. I explained that I could not get anyone to come out here and that if I did, I would have to pay at least another $300-$400 for diagnostics, parts and labor. I only paid about $800 for it so that was out of the question.

The representative then told me that she would open a file for me and F&P would make sure A&E came out and fixed it at no charge to us. For this I said, that would be great service and show the consumer that F&P was committed to service. We opened a file #** and they said they would call A&E to ensure someone came out to service me ASAP (at no charge). A&E calls me 2 days later and says we will be out there this morning to take a look at it, but I would be charged. I explained that F&P was to handle the charges. They said no. The service request mentioned nothing of that. They asked me to call F&P and sort it out so now I have to be acting as liaison between A&E and F&P. I called F&P again and I had to explain the whole situation again.

This time the rep tells me they can probably waive the diagnostic fee but that's it. I said no, forget it, I'll go buy a dependable brand. She said she would contact Michael, who was the person that had authorized the request before, and she said she would call me later that day to let me know what she found out. Two days later, no call. I called A&E and asked if F&P has contacted them; nope! I call F&P again and asked for the status of my request. They say, 'Oh, no one submitted that request'. At this point, I have had enough of playing liaison and being a sucker. I just went to Sears, bought a Maytag and have an $800 F&P dryer sitting in my laundry room that I am about to sink into a pond.

I have NEVER in my life experienced such incompetence from two companies. I promise you I will never buy any F&P product ever again, and I have already begun spreading the word to my friends and whoever will listen. If you would like to get in contact with me, you can visit my new Facebook page. Don't ever buy a Fisher and Paykel appliance. I and many others are sick and tired of the lack of service this company provides. Your company's service, along with A&E's, is horrible!

Hello Jeff,

Thankyou for taking the time, I understand that we have been in contact with you, and a resolution has been reached.

Thankyou

Kylie c/ Fisher & Paykel

Fisher Paykel on Nov. 11, 2011

We bought a F&P washer and dryer a couple of years ago and have had trouble since day one! We have spent several hundred dollars in repairs with much frustration! The washer went first. Of course, it was my fault because a dime was left in pants pocket by accident and sent the whole machine into a tailspin! With conventional machines, that wouldn't have been an issue! Then, the "fins" on the rotator broke off and was cutting into my clothes as I washed them! Then, bearings went out on my dryer and ruined 2 loads of clothes with black grease before I realized what it was!

Now, 2 weeks ago, element and thermostat had to be repaired after a week of laundry piled up! I still have the bill for over $200. I haven't even had a chance to pay yet and now the lint bucket is stuck! Seems like it should be an easy thing to fix but with all of the "smarts" of the machine, it's probably something to do with electronics not releasing it. I am so disappointed in these products. Something big would have to happen to make me ever buy another F&P product! I had a good ole Maytag washer and dryer before and used it for many, many years with no issues. My husband wanted me to upgrade, now I wish I hadn't given my Maytags away as they are still working great for my son who had just bought his first home!

Hello Glenda,

Firstly, I would like to take the time to thankyou for your comment. And to apologise for any inconvenience, you have obviously been through. As a buisness Fisher & Paykel do place a great deal of emphasis on quality control standards within our factories. In order for us to best see how we can be of any assistance to you, we will need to have one of our service agents attend your home and asses the situation while in front of the unit(s), that way we will be in a better position to make an informed desicion and determine the appropriate course of action, with you - our customer in mind.

A member of our friendly Customer Care team will be in contact with you to discuss this further.

Thankyou

Kylie c/ Fisher & Paykel

Fisher Paykel on Nov. 11, 2011

We have a model GWL15 for the last 4 years and have had numerous issues. It was serviced under warranty 3 times the first 2 years and twice since the warranty has run out. It has spit water out of the top since day one. Once I was told it was the amount of detergent I was using, then the tension springs popped cause it was off balance, then the filter was clogged because I didn't clean junk out of the pockets once.

Seems that every time a tech was there, I caused the problems. Reading this forum and seeing all the issues with the pump, I am guessing that is what has been happening since day 1. Wish that I would have read this years ago while we were still under warranty. Called the FP number and they told me there are no known issued with the pump on my model. I find that hard to believe based on all these complaints. Many of them they have responded to already.

Hello Susan,

Thankyou for taking the time to comment, we are sorry to hear that you have experienced issues with what is usually a very reliable model. I would like to take the opportunity to see how we as a buisness may be of any assistance to you.

One of our friendly Customer Care team will be in contact with you, which will enable us to have more clarity on the current situation and status of the unit, and to come together to search for a fair & reasonable resolution.

Thankyou

Kylie c/ Fisher & Paykel.

Fisher Paykel on Nov. 11, 2011

Fisher Paykel has the most inefficient customer service/repair arrangement I have ever seen. FP provided me with three numbers/businesses to contact for washer repairs. Two 'local' companies do not service my area. The one that does service my area, A&E factory repair, does not have a contract with Fisher Paykel. Imagine! Call them, but there is no agreement!

I have an authorization for parts from FP but A&E will not order them unless I pay for the parts and try to get reimbursed from FP. FP says "we don't accept this authorization". Since the companies don't work together, how's that going to happen? I have made at least a dozen calls to FP and A&E and each 'help line' tells me to call the other one for help. After looking at other comments about FP washers on this site, and from my own experience, I'm convinced that FP appliances are money pits and health and electrical hazards. Customer Service numbers are merely smile and nod over the phone tools. ..frustration will make the customer go elsewhere.

After 14 years, my double dish drawer (Model: DD 6021 / Serial Number: 88247AUD550367) has corroded in the frame in such a way that whenever I try to wash a load, it leaks and triggers the float switch. I tried to seal the corroded area with some silicon but it did not work. I assume that the only way to correct this is to purchase a new dish washer; one that lasts longer than 14 years. With the initial cost of this machine, I would not expect to be replacing it due to simple corrosion. I really liked how it worked.

A few years ago, the machine I've been using for 16 years broke. Someone told me to get a new one from Fisher Paykel, which I did. I rarely used the machine so I thought it would last, but it didn't. First, the control panel went, then the pump came next. It took the repair company 4 weeks to fix it.

Now, the same thing happened. But I will not have it fixed because it's cheaper to get a new one. And I will never get one from Fisher Paykel again.

I am seeing a recurring theme about the drain pump failures. In my case, the drain pump has now failed 2 times on my GWL11US washer. The first one was leaking all over the floor. After purchasing the second, it was better but still, the floor would get wet under the washer. Not to mention, it took about a month to get a replacement (backorder). I purchased a plastic pan to place under the washer to keep this appliance from ruining my floor. The other day, the windings on the pump motor shorted out, stunk up the whole house and the motor control board just shut down in the middle of the wash.

In my opinion, both of these F&P appliances are the poorest excuse for a washer/dryer I have ever seen. The plastic lid on the washer has cracked and the overlays for the operational buttons (keyboard) have many cracks around them also. Had the design engineers put some thought into the control board, they could have planned in some short circuit protection for the control module, so it could survive a shorted load of the pump motor. Or was it planned that way to make more money? This is the first and last F&P product I will ever buy.

I purchased a Fisher & Paykel dishwasher in 2001 because I thought that the two drawers would be great since there are just two of us at home. Directly out of the box, this dishwasher had a dented stainless steel panel on one of the drawers. The water sensor was defective in the other, which caused noisy alarms and error messages. It only got better from there.

Both drawers seals were defective and replaced multiple times in the first year. When the seal again caused alarms to go off after the warranty, the bill was over $150.00 each time this happened. These drawers were lemons from the start and should have been replaced. I have not used the machine for eight years. My husband and I do our dishes by hand.

However, my current horror with this product is that now, to add insult to injury, the two drawers take turns in making beeping and/or clicking noises and the lights flash. This leads us to turn off the circuit breaker. Since my trash compactor is also on that circuit, I am unable to use everything in the kitchen that is also on that circuit--unless I go to the basement and turn on the breaker. This product is not worth the effort of purchasing.

After the first year of keeping the machine running, I was told that the changes were made to the drawers that improved the quality and reliability. This purchase has been a horrible experience and I would never recommend this product to a friend. Just the thought of paying another $1,800.00 to some company for a machine to wash my dishes gives me pause to say the least. I am extremely disappointed in every aspect of this product. Certainly, the design, workmanship, quality control, value and servicing have failed to meet its intended purpose.

Dear Paulette,

Thank you for your comments. We are sorry to hear of your frustration. Our customer service manager has been given your information and will contact you to discuss. You may also reach her at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Oct. 11, 2011

This expensive dishwasher from Fisher & Paykel has ended as junk after only 4 years of light use by two persons. It has been repaired 4 times, and now, it needs to be repaired for $1,000. We now buy Miele. We have skipped this junk machine.

Dear HCHansen,

Thank you for your comments. We are sorry to hear of your frustration. Our customer service supervisor in New Zealand has been given your information and will contact you to discuss. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Oct. 11, 2011

From the day I purchased my washer, it has been the worst appliance that I have ever owned. It broke within the first week. It was still under warranty for 2 more repairs, not out of warranty. It has broken 2 more times. It's going in the trash!

Dear Stacey,

Thank you for your comments. We are sorry to hear of your frustration. Our customer service manager has been given your information and will contact you to discuss. You may also reach her at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Oct. 11, 2011

We bought a DD603 dishwasher in 2002 and it has worked reasonably well since then. However, a problem seems to have developed on the top drawer. I recently cut my finger when pulling it open, and discovered three sharp, probably metal projections on the pull. I can only conclude that this must be a design defect.

The minimum cost in my area for a service call from an authorized servicer is $65 for just a diagnosis. F&P refuses to defray any part of this cost.

Dear Mr. Koppel,

Thank you for your comments. We are sorry to hear of your frustration. Our customer service manager has been given your information and will contact you to discuss. You may also reach her at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Oct. 11, 2011

I purchased a new F&P washer to replace the old one that I have. After delivery and hook up, I found that once you put the clothes into the machine and started the washer, the lid locked until the end of the cycle. I am not able to open the lid without turning off the wash cycle. In the old machine, the lid locked when the spin cycle was on. Now, I am unable to see what the washer is doing or how much it is filling. I called the customer care department to find out what could be done to override this feature during the fill and rinse cycle and an answer from a supervisor, named Bernice, is that I should wash by hand if I am so concerned about how my clothes are being washed.

In the past, I have found this company to be difficult when trying to purchase parts; but this goes way beyond attitude. If you want control over your wash do not buy a F&P washer. Once you start the machine, its out of your hands. This is not a consumer friendly machine

Dear Ms Olsen,

Thank you for your comments. We are sorry to hear of your frustration. Our customer service manager has been given your information and will contact you to discuss. You may also reach her at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Oct. 11, 2011

My Fisher Paykel washing machine quit working. After venting about my Fisher Paykel washing machine, I was contacted about my issue. To my surprise, I was contacted by the company and my machine was fixed, free of charge, within 5 hours. As it turns out, the washer that I had thought was just a piece of junk turned out to be so sophisticated that it shut itself down rather than short out and possibly burn down my house! I will now only buy Fisher Paykel appliances!

Of all times for this appliance to fail, it failed when there was a wedding coming up! There were out of town guests! We got no money! I turn it on and it won't go through a cycle! But when it's off, there are no lights on the controls. And then it tries to run! I regret that I ever told anyone to purchase this brand of appliance!

Dear Ms. Nyce,

Our customer service manager had contacted you and resolved your situation to your satisfaction. If you need anything further, please contact us to see what we ca do for you at 888-936-7872. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Oct. 11, 2011

Lowes told us these appliances were top of the line. We have had nothing but problems with the washer and dryer. They might cost like they are top of the line, but they are the worst brand appliances I ever bought.

Thank God for my extended warranty. The washer has been serviced two times in four years and the dryer once. Do not buy these appliances, you will regret it. My daughter-in-law's mother has the same washer and the same problems! What a piece of **.

Dear Robin,

Thank you for your comments. We are sorry to hear of your frustration. Our customer service manager has been given your information and will contact you to discuss. You may also reach her at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Oct. 11, 2011

I purchased a brand new F&P washer and dryer. We really do like them, and we have had no problems except the dryer tumbling issue which others have had. Last year in September, the dryer made loud grinding noises and then parts fell onto the laundry in the dryer. We replaced the parts and again the parts broke off onto the laundry in the dryer. I am checking to see if F&P will pay for these parts or if there is a consumer class action out there we can join. Can anyone give us information on this subject? Thank you!

Dear M.S.,

Thank you for your comments. We are happy to hear that you like the appliances. We are disappointed to hear about the recurring dryer issue you're having. Our customer service manager has been given your information and will contact you to discuss. You may also reach her at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Oct. 11, 2011

Fisher Paykel Eco Washer, I am looking at replacing the water pump for the third time. I had also replaced the control board. My repair costs now exceed the purchase cost of the washer.

I also have a Fisher Paykel refrigerator that had needed service, once in warranty and once out of warranty.

Time to go back to the old school appliances. This brand should stay down under.

Hello Brad,

We are sorry to hear of your service issues. Our customer service manager has been notified of your comments and will contact you to discuss. You may also reach her at 949-790-8900 ext 3401

Sincerely,

FISHER & PAYKEL USA

Fisher Paykel on Sept. 23, 2011

I have a 3-year-old DCS by Fisher and Paykel refrigerator and it stopped cooling. After four weeks, with a technician going back and forth to my house, they told me that the unit cannot be fixed and discontinued. I have a 48" built-in that cost me $7,000, three years ago, and F&P only want to provide me with a prorated dealer credit of $5,300, what a joke. I not only paid $7,000 for this unit, thee years ago, and they cannot fix it.

I now have to pay another $2,500 to get a new unit. Beware, this is totally unfair and no one should ever buy a Fisher and Paykel unit.

Dear Tod, Thank you for your comments. We have passed your information on to our customer service manager to make contact. You may also reach her direct at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Sept. 23, 2011

In 2006, I decided to upgrade a perfectly operating set of Maytag washer and dryer that I purchased in 1992. That included a set of Fisher & Paykel washer and dryer. These units have been a problem from the beginning. I have the top load dryer. It got to the point to where the dealer could no longer help me. They even gave me a replacement after 2 years of ongoing problems. Now, the replacement is malfunctioning. I hate to say it, but these units are junk. I bought them because of reputation. But I will never ever recommend anyone buying them.

Dear Sam, We are sorry to hear of your disappointment with your products. We have sent notification to our customer service manager to contact you. You may also reach her at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Sept. 23, 2011

I bought what I thought was a new model, an Aqua Smart WL-37, from the Warehouse Discount Center (WDC) on 5-16-11. I also bought an extended four-year warranty. The WL-37 failed less than three months later (8-10-11). It made a loud noise, and it went dead. No power. I called WDC for help, and they gave us a list of contractors. It turned out none of them travel to our town in Fillmore. This is even though when you first call the contractor, they say," sure we will go to Fillmore". However, once they try and locate us on a map, they thought it was "Sylmar", not Fillmore.

Anyway, we finally called P&K customer service. They also gave me a list of contractor folks who would go to Fillmore. I guess the good customer service representatives at Fisher and Paykel's don't have good English skills, as they also gave us a list of contractors who go to Sylmar, not Fillmore. Finally, I got one who actually came to the house after a ten day delay. When the technician came inside, he asked me for the original sales receipt. The folks at Fisher & Paykel had no proof of sale, and because the WL37 is not the current model. I had a broken ankle and could not go upstairs to pull the receipt, even though I showed the technician the four-year extended warranty with a sale date of June, 2011, it was not good enough.

So back to finding contractors who would go to Sylmar err Fillmore. Finally, I found one. Again, after another week lag they showed up on August 29. By this time, I was smart, and registered my unit on the Fisher & Paykel website, so the unit was verified under warranty. The technician came in and looked at the washer. He said it needed a new power board. He left his card, and said he would order it that day. Another eleven days have gone by, and I have heard nothing. This is despite leaving several messages to the technician and his store. I just finished contacting Fisher & Paykel customer service via its website customer care inquiry. Hopefully, they will contact me soon.

Dear Jeff,

Thank you for your comments. It is out understanding that since you posted these comments your situation has been completely resolved to your satisfaction. Please call our customer service manager at 949-790-8900 ext 3401 in the future should you need any additional assistance. Sincerely, FISHER & PAYKEL USA.

Fisher Paykel on Sept. 23, 2011

The experience with this company and product is pathetically poor. I had bought a dishwasher model dd603 and since its install it has never worked for one day. It had several service calls by the local dealer. The last person said it is not worth fixing it! I am requesting the company to just come and uninstall this junk and keep it to themselves as a trophy.

Dear Yasmin, We are sorry to hear of your frustration with your dishwasher. We have sent notification to our customer service manager, and she will contact you to discuss. You may also reach her at 949-790-8900 ext 3401.

Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Sept. 23, 2011

I bought a Fisher Paykel dryer model # DE62T7G. Do not buy! This dryer looks great and is sold as an energy efficient dryer. It breaks down constantly. We have had the heat coils replaced and the reset button replaced, after it took over 4 hours to dry clothes one year after purchasing the unit. Now it is no longer drying and makes a grinding sound as it cycles. We have already spent in excess of $200 dollars getting it repaired. This is a 2 year old dryer. Of course it is out of warranty and at his point why sink money into a lemon.

Dear Tullio,

Thank you for your comments. We are very sorry to hear of your disappointing experience. Your information has been passed on to our customer service manager for assistance. You may reach her direct at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Sept. 2, 2011

Fisher and Paykel gwl15 washer: the circuit board fuse blew due to a faulty drain pump. This is the 3rd time this problem has happened. Do not purchase until F&P designers fix this.

Dear Scott,

Thank you for your comments. We are sorry to hear of your experience. Your information has been passed on to our customer service manager in the US. She will contact you to discuss. You may also reach her at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Sept. 1, 2011

I bought a new Fisher & Paykel (FP) washer and dryer at Lowe's in April 2007. The washer worked well until December 2009. I had the same problem many others had, discharge pump leaked and shorts out the pump, and that in turn shorts out the control board for the washer.

To their credit, after I called them, FP took care of the repair of the pump and the control board in December of 2009.

Trouble is, it just happened again. A year and a half later the discharge pump and the control board are out again.

I called FP and was told they would not fix it again. Well, me neither. Rather than pay $400 to fix it again, I am getting a new washing machine that is not Fisher & Paykel.

While shopping at one of the "big box" stores, I was told by one of the appliance guys that they stopped selling FP washers for a time because of guess what? pump and control board problems.

Der Douglas,

We are sorry to hear of your dissatisfaction. We have passed your information on to our customer service manager to make contact with you. You may also reach her at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Sept. 1, 2011

We built a new house and purchased all new appliances Feb 2007. New fisher paykel washer GLW15 - loved it at first. Their repair service is done by Howie **. I had them repair the Uline wine cooler and after a year of them ordering parts and trying this and that, I would not have them come back to my house for the washer. I used a respected appliance repair person used for years on my apt building. June 2009 replaced drain pump, August 2010 replaced drain pump. February 2011 replaced drain pump, June 21, 2011 drain pump is fine, circuit board is shot. One on order - it is now August 17 - still no circuit board and no idea when it is coming. I have no had to pay for laundry to be done for 8 weeks.

Dear Deb,

Thank you for your comments. Your information has been passed on to our customer service manager in order to make contact with you.

You can also reach her direct at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Sept. 1, 2011

I purchased a Fisher Paykel Washer and Dryer in 2009. The washer has worked okay, except for two instances in which the pump wouldn't drain its water and investigation determined the pump had been obstructed by lint. The dryer is another issue altogether. The first problem came just over a year into owning this appliance. The bearing was deemed failed and it had to be replaced. The bearing is less than a year old and the dryer again sounds like bare metal grinding on bare metal. Now...the dryer had to be serviced for heating problems. Specifically, the dryer would run for hours without drying the clothes. It was determined that the lint sensor trips the heater to prevent fire...makes sense, but further investigation found that the fine mesh screen which serves as a filter has dry-rotted and failed, so lint quickly moves to the inside of the appliance and repeatedly triggers the safety mechanism.

Question: Why should I have to take this unit apart every couple of days to clean it? The design is obviously flawed. I've never done such a thing to the previous dryer I owned, nor have my parents...even when there were eight of us in the house.

Note to others: Stay well clear of this high tech junk.

Dear Thom,

Thank you for your comments. We are sorry to hear of your experience and would like to see what we can do to help you. Your information has been passed on our to customer service manager. She will call you direct. You may also reach her at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Sept. 1, 2011

We purchased a refrigerator ( fisher & paykel ) when we remodeled our kitchen. After 3 years, the door alarm kept beeping after we closed the door. This would keep going until we opened the door and pushed the button inside. We called the company and tried everything they suggested, to no avail. We went online and found that many other consumers had the same problem. Finally, we asked for an authorized service company. They recommended KAM appliances. It cost 95 dollars to get them to come out and tell us that they needed a part to make the repair. When they returned, they told us that the part was defective and they would talk to F& P again. They came out a third time and then the refrigerator would not work at all. We were told that it could not be fixed. We called F & P and they told us we were out of warranty and offered us a pro rated price on a new refrigerator.

Dear Mr. Callahan,

Thank you for your comments. Our file has been closed because after shipping the new unit (that you accepted on a pro rata) to KAM, you stated their delivery time frame did not meet your request and cancelled the transaction all togther. We are in the process of getting you your refund. Because the old unit is now not available to us, there is no way for us to know if KAM did anything wrong while repairing your unit originally. We would recommend you contact KAM for any complaints regarding their service repairs etc. While they are an authorized service agent, we cannot accept any liability if they were to make a mistake.

If you have any further inquiries, please contact our customer service manager at 949-790-8900 ext 3401

Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Aug. 16, 2011

About 4 years ago, we purchased a Fisher and Paykel Intuitive Eco washer. In the beginning we were very happy with our new product. Just shy of our warranty running out we experienced our first problem. It was pertaining to the pump/drain hose. Now, in the last month we have had to replace the pump and circuit board. It started with the "beeps" and a fault code. After turning the washer off and back on as instructed by the manual it began working again. A few loads of laundry later and now we smell a hot burning smell then the code alerts and now the washer stops working. We start with replacing the pump. Then the circuit panel goes out. Our repair man says "the circuit board went out because of the motor so now they have an inline fuse to prevent this, it's an upgrade". Okay, so we replace both parts. Great problem solved. Wrong.

This is a continung saga from my earlier complaint.

OK, so I called in the service repair person recommended to my by F&P Customer Service. Now mind you I had absolutely no choice in the matter because, F&P would not allow me to talk to their service personnel unless I was an official appliance repair organization sanctioned by them.

The dilemma is as follows: The washing machine was 4 years old and stopped in the middle of a wash cycle. The display panel was dead so I could not read any codes. I Call F&P for advise on how to diagnose the problem. They refused to let me talk to their service personnel. My background is 30 year in computer a EE degree and of those 30 years I spent 4 years fixing large mainframes. So I know a little about electronics, control board, electricity, motors etc. This did not matter to F&P, ok fair enough but why refuse me the option to solve my own problem at my own risk.

In addition a new machine would cost me about $550. Now the price tag I was looking at to fix the machine was about $300 to $400 for parts and if you add in a repair person: $100 for diagnosis and then another $250 for labor your talking $700 tops for parts and labor on a machine that lasted only 4 years and cost me approx $500. If I could eliminate the middle man then I could get away with $200 to $300 parts only. Because F&P service would not talk to me I would have to eat the cost for both parts which I speculated could be the problem. They would consider both part and not be restock able. Oh if they had just talked to me.

Cutting to the quick the repair person confirmed that the motor control board was bad and, now here's the gem, I also have a burned out pump. To diagnose the pump problem the repair person called F&P service and they instructed him to ohm out the pump. Now I could have done that. So the end result was I was looking at $280 for part and, $250 for labor. On top of that the repair person also offered to buy the machine if I decided to junk it and, buy a new one. So now let me ask you, is there a problem with his scenario.

So I called F&P parts and they are shipping me the parts for a grand total of $210 and that includes, shipping. But, there still remains a problem. If I install the part I void the part warranty and if I have the repair person do this then it cost me $250 maybe more because now they loose the part markup.

So my position is as follows should I pursue a legal option. F&P recommended the service person I called and had them come is for a cost to me of $100. He diagnosed the problem to be the motor control board and the pump, the latter being assisted by F&P service. If I install both parts, pump then motor control, don't want the pump blowing the motor control again and, the machine does not work, I will conclude the repair person did not meet their obligation and, either I will request a refund for poor service (i.e. I will chase them down using the AG's office first then, take them to small claims) or ask them to further diagnose the issue at no charge. Count on it I will be there when they come in. I know my way around electronics.

As for F&P they need to think further about how to deal with product repair. Their customers are being fleeced and F&P is complicate.

Now here's a bonus. The repair man told me that the reason the pump went bad, which burned out my motor control board, hmmmm, was because, I used liquid detergent. Yes folks take a look at your grocers shelves and tell me what sort of detergent is being promoted? That's right, liquid. Appears that liquid detergent breaks down the motor seals.

The repair person recommended we use powder. My wife had to search hard to find a powdered detergent.

So folk your washer is doomed from day one. Now I don't make these machines but I was wondering if there could be a class action suit in here.

Oh and by the way those dryer sheets you put in to make your clothes smell good. Well they can coat your dryer and start a fire and if you have small children well those same sheets will remove the fire retardant material from their clothes.

Dear Jerry, Thank you for your comments. We are very sorry to hear of your dissappointment. We have referred your information to our customer service manager in the USA to make contact with you to discuss. You may also call her at 949-790-8900 ext 3401 direct. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Aug. 9, 2011

You should have minus stars for F & P.

8-month old fridge stopped cooling. Called F & P warranty repair, they sent Integrity Appliance. first call to F & P was 6/26/11, over the next 5 weeks they sent Integrity (usually with a long wait between to repair Fan motor control, then main contorl, then temp sensor, then PC fan. Never worked, although repairman declared it fixed. I requested replacement (5 weeks without a cold fridge in summer) and they made noises each time, but still decided on repair. They also said that since I bought from an open box store, they consider it refurb and would only replace with a refurb (watch out for Weiler Group, too- they don't disclose this at time of purchase). I was promised a call from a supervisor Monday 8/1 regarding replacement, but no one called. When I called today they said that they've been in touch with Integrity and the repair company has ordered "the part" and is trying to schedule another repair. Integrity left last Fri after replacing the PC fan and again declared it "fixed", although it was melting what little I had in the freezer - liquid popsicles and ice cream, soggy frozen peas. So how Integrity knew to order a part tfor something that was fixed...

Since I was 99.999% sure they wouldn't replace the fridge, I spent more of my own money and bought a Kenmore over the weekend - I need a working fridge, and I have no faith in F & P, a company I found to be unethical and dishonorable. What I want now is 1)I'd settle for $800 of the &1600 I spent on the useless box they call a fridge and 2) I want the money for my spoilage.

Dear Denise, Thank you for your comments. As of 8/05/11 we have made contact with you, and resolved your complaint to your satisfaction. We appreciate your feedback, and we wish you all the best. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Aug. 5, 2011

My four year old washing machine just died in the middle of a wash cycle. There was no indication on the digital display. I validated power to the unit then called customer service and asked for help but got nowhere.

Basically, the control unit is divided into two component parts: display and motor control. Power goes to motor control, which controls the display. I located the specs sheet and tried to get out error codes, but no luck (now that's a design flaw. How can the display board tell you it has a problem when it could be the problem?). So, it's either the display ($160) or the motor control ($140).

Both are easy units to replace. So I asked whether I could buy both units and return the one I don't use. Their answer was no. So what are my options? Have a repair guy come in at $100 who will then do what I can do for another $50 and then charge me for a marked-up part because he'll tell me that's their handling fee. End of the story is I have to make a decision to replace a 4-year-old product for another machine which would cost me about $550. The real kicker is I bought this machine and it replaced a 15-year-old machine that worked.

Another thing, although the customer service had plenty of "I'm sorry" they, like the repair shops who are dancing all the way to the back, are absolutely useless. My recommendation is do not buy from Fisher & Paykel, located in New Zealand. Buy from a local US company. At least you have the option of protesting outside their office.

Just a follow-up to my July 17, 2011 post. I contacted the USA representative and I was very pleased. She arranged a repair at no cost. This was not easy as the company listed was no longer servicing my area, but she was successful. She sent two parts (computer and pump) and the technician just replaced these and all seems on for now. Best part of the story - no cost although the machine is 3.5 years old. Must tip my hat at the FP and the customer service.

Thanks to CA for being there, as I feel this blog/posting was influential in getting my problem resolved. Also, the USA representative was accessible, polite, and true to her word.

NEVER BUY! I can't stress enough not to make any purchases from this company. We purchased a Fisher and Paykel washer and dryer in 2008. We began having issues with the dryer while it was still in warranty, and the problems continued out of warranty. In fact, the dryer has been serviced at least four times in the three years we have owned it. We have spent many hundreds of dollars on repairs to this three-year old set. However, the most disturbing experience recently happened with our three-year old washer. An authorized repair person (Eastern Appliance), that the company referred misdiagnosed the problem (after a five-minute visual diagnosis, he identified code 49 as a drain pump); he never ordered the parts, and lied about the problem being resolved to Fisher and Paykel.

After two weeks and several phone calls to the repair person, I ordered the drain pump and installed it myself. It turned out that code 49 is the motor control, not the drain pump. We spent money on the technician, and Fisher and Paykel won't take any responsibility to correct their authorized repairman's error. Their response is that the washer is out of warranty and is our problem.

This company has the worst customer service I have ever experienced; they do not return phone calls, will not transfer you to a supervisor, and are completely unwilling to assist in resolving the problem. After four weeks and $50 in quarters for the Laundromat, I'm still looking at a broken washing machine. We will NEVER purchase any other Fisher and Paykel products. This reinforced the importance of buying American products. Spend your money on any other company. You will be EXTREMELY DISAPPOINTED and FRUSTRATED with any Fisher and Paykel purchase you make. The company has no integrity, and does not stand behind its products.

Have owned a GWL 15 washer for about 3.5 years. Aside from it being loud on spin the washer worked well. Today while washing clothes, an acrid smell was in the washroom. Stopped the machine and then restarted it, ran for a few minutes and stopped, the house filled with the smell of burning electrical equipment. Call customer service, was rung up on the first time, second time Rebecca answered, what a nice person. Told her that before I purchased a new non Fisher Paykel machine, I wanted to give FP a chance to make it right. She arranged for a tech to come to the home (no cost to me) to evaluate the machine. We'll see if this story end ups like the others on this board or has a better ending.

Hello Ted,

Thank you for your comments. Our customer service manager has been given your information in order to track your case, and make sure everything goes smoothly. If you have any problems or questions, please call her at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on July 18, 2011

Bought a $600.-$700 Fisher and Paykel washer at Lowes Niles Michigan about 9-10 months ago. About 5 months later after very little use it stop working in the middle of a load. Called Lowes and got the run around because the purchase was over 3 months, finally was given a # to Fisher and Paykel for service. Called and they were no help either, was told to call Lowes. After several months of getting no where We bought another Washer NOT Fisher and Paykel, but I have this NEW Fisher and Paykel Washer sitting in my laundry room taking up space.

I decided that I would do something about it. After all it is a very expensive machine that don't and I should get my money back. So, loaded it up and took it back to Lowes, spoke with the manager, NO LUCK. Not their problem. Later while at Lowes an employee tells me to call the manufacturer file a complain and request a R A # . I call and spoke to someone in New Zealand who tell me that there isn't anything they can do for me at which point I request to speak to a supervisor. "Sorry but they are all in a meeting but if you give me your information someone will call you in 24 Hrs" was the reply. I was given a reference # , that was over 24 hrs ago.

Dear Roux, Thank you for your comments. According to our records here, you have agreed to take service under the warranty. Our Customer Service Manager spoke to the service company today and they confirmed you are scheduled for service on 7/19/11. Our Customer Service Manager will be in touch with you to acknowledge that we have received these comments from you, and give you her phone number in case you need further assistance in the future. Sincerely FISHER & PAYKEL USA

Fisher Paykel on July 15, 2011

I miss my old refrigerator. It didn't say "hello" or blinked to me. It had no flashy gadgets. It just did what it was designed for: to keep my food cold. And it did its job for 18 years without a single problem. Now we have a fridge from Fisher and Paykel. Sure it looks mush more slick than the old one, the problem is that only after 4 years we ran into trouble with it.

It started beeping and flashing red light every time we've opened it and our fruits and veggies became frozen. After 2 visits form a technician and a $400 bill it still beeps and flashes red. It looks like we need a new control panel. We don't know how much that will cost us ( but we have a pretty good idea by now). After all this experience the only question comes to mind: does a refrigerator need these expensive and very unreliable parts to work well or is this a way for the industry to soak us - consumers - for more and more bucks to maintain it? Does it do its job better than the old ice box with all these computerized parts? The answer is NO.

Hello Vera, Thank you for your comments. We are sorry to hear of your dissapointment, and have passed your information along to our Customer Service Manager to make contact with you to see if there is anything she can do. You can also reach her direct at 949-790-8900 Ext 3401 Sincerely, FISHER & PAYKEL USA

Fisher Paykel on July 15, 2011

We have always bought F&P products until we purchased a stove approximately seven years ago. Within two years, an element had blown and within five years, three elements and the clock had stopped working--all separately.

I tried going back to the shop where we bought it--they said we had to deal with F&P directly. I discussed this with Consumer Affairs and they said this was nonsense and that the contract was with the buyer and the retail outlet, not with the manufacturer. No luck trying to convince either F&P or the shop that this was the case!

In the end, we got an electrical repair shop to come and diagnose and fix the problem. They advised me to contact F&P again and try to get recompensed as they agreed that this shouldn't have happened. So I tried contacting F&P again. I was put onto their Australian call center who agreed that I was correct but said to contact the NZ call center the following day as I had just rung outside business hours.

I did this and was told I had to use an F&P-approved electrical repair person and would have to pay for them to come out again! I was also told that because I was outside my warranty, I would have to pay. In the end, I gave up, got it fixed by my repair shop and will NEVER buy F&P again, which is a huge pity because they are an NZ firm and I try to support NZ made. Their customer service is bloody awful and I don't agree with having to deal with them directly or having to use an approved repair shop. It reeks of manufacturer control whereby there is no unbiased decision-making to fix the problem.

As an aside, their repair shop would only give three months warranty on replacement elements whereas my chap gave a year. It has now been three years since we got it fixed, but today the forced fan gave up the ghost--a new problem. Thanks F&P! (NOT!)

Dear Nixon,

Thank you for your comments. We are sorry to hear of your disappointment. Your comments have been passed on to our customer service team in New Zealand, and they will make contact with you to discuss. If you wish, you can reach them direct at 888-936-7872 Sincerely, FISHER & PAYKEL USA

Fisher Paykel on July 27, 2011

I purchased Fisher & Paykel washer and dryer on September 26, 2009. The pump blew out on April 27, 2011, so it was about 6 months out of warranty. When it was serviced, I was told by the technician that it was likely that the control panel would go as well. Sure enough he was right, the control panel malfunctioned next wash. The technician suggested that I call F&P directly because neither of these items should need replacing so soon after purchase.

F&P refused to stand by their product in any fashion. I would strongly recommend looking elsewhere if you are in need of a washer. Let me add that the machine was only used about 2-3 times a week.

We have been married 40 years and have always purchased Fisher and Paykel products. When we renovated our Kitchen we decided to purchase a new Refrigerator. We so wish that we had kept our old one as this one are a dud. We have tried all combinations of temperatures but nothing will stop the vegetable bins filling with water and rotting fruit and vegetables within days. Our local appliance store has tried to help and even sent a technician but nothing changed.

Dear Paula,

Thank you for your comments. We have passed your information on to our NZ Customer Service Team to make contact with you.

You can also reach them at 888-936-7872. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on July 15, 2011

Ordered a replacement agitator for my washing machine. The wrong part was shipped to me by F&P. I called and was given a return authorization for this incorrect part and was told the correct part would be shipped. My account would be credited for the part shipped in error and I would be charged again for the replacement. This all seems a bit backwards but if that is the way the system is set up, it seems a bit cumbersome. I was promptly charged for the replacement but no credit given for the part shipped in error until they receive it back. Okay. But now, they have my money twice and I have nothing. It was their mistake. Why do they continue to have control of my money? They should have shipped out the correct part without charging me again or charge me again but issue a refund at the same time!

Hello Debbie,

Your information has been given to our customer service manager and she will be contacting you to discuss. You can also reach her at 949-790-8900 ext 3401

Sincerely, FISHER & PAYKEL USA

Fisher Paykel on June 21, 2011

I have a seven- year old high-end DCS gas grill (DCS is now a subsidiary of Fisher & Paykel) with a lifetime warranty on stainless steel parts. The stainless steel heat shields have rusted through making the grill unusable. I was told earlier this week, after spending several hours on numerous phone calls with the Fisher and Paykel call center, that if I sent photos of the parts I would be covered under lifetime stainless steel part warranty. Since then I have sent three sets of photos, each at declining resolutions due to their bizarre inability to open normal digital images, showing the rust holes on these simple parts. I was told the photos are being submitted for "technical review" which is ridiculous to anyone who might see them. I have now been told that this review will take until next week (huh?) which makes me question if they have any intention of resolving this matter at all.

Hello Tim,

Your issue had been resolved as of 6/20/11. We are under the impression that you are satisfied with the outcome. Please call our customer service manager at 949-790-8900 ext 3401 if you have any other concerns. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on June 21, 2011

My wife and I purchased a Fisher & Paykel Washer and Dryer on 3/12/06 from Lowe's. We were told these were the best at the time. Great energy efficiency. Well, neither machine has ever made a year without something going wrong. My dryer is out of service again because of bearings in the drum are grinding and the clothes are not getting dry. And prior to that it took the dry to run four cycles until the clothes were dry. This has been a regular problem. I've had the dryer fixed at least five times for various things.

The motor, bearings now twice on that, the drum was out of balance. The repair service said that was also because of the bearings, I can't remember the other service call on the dryer. On the washer, we had the motor go out twice, drum out of balance and on the one motor, the repair man never came to the house, just said I needed a pump. It turned out I didn't need a pump. There was a clog in the hose. Too much lint according to the repairman. And here is another thing I don't understand, why don't these authorized repair places keep parts in stock? It takes at least two to three weeks for parts then another week to get the repair service out to fix the problem!

I bought the Fisher & Paykel washer and dryer in July. Two weeks after I had them home, the dryer broke. It took 2 weeks to get it fixed. Ever since then, the dryer has not worked a full year without breaking. The last time, it took them 6 months to fix. And here it is again, broke. This last time, the door that closes on the top loading dryer broke and busted out the front of the dryer. I had 2 bath towels in the dryer.

When I called Sears about it, they were to order me the door gliders. But I got metal jokey pulleys. It was not even close to what I needed in the first place. The tech was supposed to be out here today to fix it. Well, he didn't show up. Thank God I bought the extended warranty on it. When each time they come out, it's around $300.00 to fix the problem, and then another $200-$300 for the parts. These are the biggest waste of time and money. The only way I see them being energy efficient is when they are broke all the time. It's one way to save I guess, but it's a real pain in the **.

Dear Sheri,

Thank you for your comments. We are sorry to hear of your frustration and would like to discuss your concerns. Please call our customer service manager at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on May 31, 2011

I bought our Fisher Paykel Washing Machine on Aug 07. Water has been leaking out of it occasionally, it was attributed to too much load. About two weeks ago, it started leaking almost every load. I researched the problem, and was very determined it has to be the discharge pump. I ordered a new pump from Sears Parts Direct two weeks ago. While still waiting for the pump to be delivered, I decided to do a load of laundry. I can handle the water leak on the floor because the washer is in the basement. Sometime during the wash, the whole circuit board shorted out. What a fire hazard and shock hazard! We called Fisher and Paykel and calmly told them what happened, but the customer service person hung up on us.

Hello Ms. Jensen,
Thank you for your comments. Our customer service manager in the US has been notified of your situation and will contact you to dicsuss. If needed, you can reach her at 949-790-8900 ext 3401. Sincerely, FISHER PAYKEL USA.

****update**** our customer service manager has called you (12:15pst) 05/24/11, the phone rang and rang and then went to a busy signal, so she sent you an email to try and reach you.

Fisher Paykel on May 24, 2011

On April 25, I wrote to describe my problems with my double drawer FP dishwasher. FP responded with a note telling me how they tried to contact me, etc: On 12/7/10, our customer service manager called you and left a message as you did not answer. She called the local service company as she wanted to resolve your issue and get you satisfied. They were on call and ready to go out pending your approval. When she had spoken to you, she had advised you to try Lemi Shine as you were complaining of wash performance issues and we have found that Lemi Shine helps with this problem. She had spoken to you again on 12/10/11 to followup and see if you had used the Lemi Shine and you advised her that you had not.

On 12/14/11, a message was left for you with regard to getting service with the local service company, and she did not hear back from you so no appointment could be scheduled. She got a call from the service company on 12/16/10 asking if you had accepted, and she had not heard back from you. As of 12/22/10, she did not hear back from you and gave up trying to help you as it appeared as though you were not interested in resolving the matter. We do not feel as though we were given a fair chance to resolve your problem, and are very sorry to hear of the position you have taken with regard to your Fisher & Paykel Appliances."

It sounds good except that it really didn't happen quite that way. I got two calls from a young lady at FP-USA. In the first one, I told her my problems in finding a service rep. She said that she would try and find someone. I told her that I wasn't all that satisfied with the job of washing dishes the unit did when it was working right. She said that the problem was related to dishwasher detergent no longer having phosphates and suggested that I try Lemon-brite. I told her that subject dishwasher detergent had been phosphate-free long, long before my unit was manufactured.

A short time later, she called to tell me that she was still looking for someone who could repair FP appliances. That is the last I heard from FP, period. There are no messages, missed calls, etc. from FP from that time until this minute, no matter what FP would have us believe. I waited from December 2010 until late March 2011 to replace the unit. I think that was giving them a pretty good chance. By the way, a call to the local dealer confirms that they still have no dependable repair rep in the area so I have to wonder just who she was going to recommend to me.

Dear Mr. Nutting,

Don Garretts was the company that was waiting on your approval to go out. Our customer service manager had given you her phone number when she spoke to you and when she left you a message. If you were interested in pursuing a resolution, you could have contacted her back. We are sorry of the outcome, and as you can see here, by all of our responses, we are eager to help our customers when possible. Our file is closed. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on May 23, 2011

I purchased an FP washer in 2006. I had my first issue with it in 2008, it was jumping around room. When it found balance, the rod came off. I reattached it but it would never balance or drain properly after that. Clothes came out wet and not clean. It always had standing water at the bottom of the tub that would not drain. It constantly beeped and took forever to wash a load. It was very loud during spin, so loud that if I were having conversations in same room, I had to raise my voice. On 5/4/11, we did diagnostics because it would not fill up with water during wash /rinse. The trouble code indicated that cold water inlet valve was bad. I ordered one and replaced it but it still had the same problem. I had to add buckets of water from the sink to fill it so it would continue. Now after reading all these complaints, I see others who have experienced my frustration.

What a joke! It's the worst appliance I've ever owned. Their customer service was no help at all. I called the local service tech they recommended and he told me I would be wise to purchase a new machine and not to get another FP. After I told him my problem, he said I could spend several hundreds of dollars to repair but FP washers are known to continually break down with same recurring problems. I do appreciate his honesty and at no charge. Best advice a service tech has ever given me. I will tell all my friends and family not to waste their time with FP products. I am not going to waste my hard-earned money trying to get any other parts for this piece of junk. FP, you should be ashamed of yourselves. I just hope that my posting will make others wary and run the other direction. If these recurring problems have been going on for so many years, it's not going to improve. FP evidently does not care about its customers.

Dear Cynthia,

Thank you for your comments. Our customer service manager has been notified of your situation and will be in touch with you via email to discuss.

You can also reach her at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on May 20, 2011

Our Fisher & Paykel refrigerator/freezer unit has had a series of failures due to poor manufacturing quality. Factory technicians have been out several times to repair the unit for different issues.

The current problem is that the ice maker will not make ice. It will make ice with one or two cycles after the freezer is defrosted, but then will cease to function.

I called customer service. Customer service refused to get involved because the unit has recently gone out of warranty. They will not take into account the quality history of our unit.

The customer service agent claims that the problem is that we don't have the FP supplied water filter hooked up. This is a false claim for two reasons. First, the water is filtered elsewhere. Second, the unit does produce ice immediately after being defrosted. The trouble is with the sensor or solenoid that controls water filling of the ice tray.

The lack of the filter is being used as a further convenient excuse to avoid involvement.

Hello Bill,

Thank you for your comments. Our Customer Service Manager will be in touch with you to discuss this further. Or, if you would like to reach her direct, call 949-790-8900 ext 3401

Sincerely,

FISHER & PAYKEL USA

Fisher Paykel on May 16, 2011

We first purchased a Fisher and Paykel oven, the Paprika edition at our previous address, brand new. We had nothing but trouble with it from the start. It appeared that the thermostat had gone in the oven after only having it for 2 months, it was constantly too hot and extremely hard to work out what to set it on. We thought it was just us at first, but as time went on, it became apparent it was faulty. We had service men out, but it they were unable to fix it for long. The elements on the stove top had to be replaced on two occasions after just 1 year!

When we sold up and moved to our new house we were mortified to find the exact same model installed. The oven appeared brand new without a speck of dirt on it. After less than a year of living here, the internal light has gone and the thermostat is broken once more. Cakes and muffins bake in less than half the time at half the temperature! Everything gets burnt because it is so hard to judge. The rear element heats much cooler than the other three, with things boiling over on one side, while barely being warm on the other. The oven is now stained where so many meals have been burnt on so many occasions because it is impossible to know how hot it is. What a terrible product they have manufactured. I find it hard to believe that we were just unlucky twice, and after asking around the town, I have found that there are other people who are unhappy with Fisher and Paykel ovens. I contacted Fisher and Paykel and they wanted us to pay to get service men out and assess the situation. They're very unhelpful and hard to get any information out off. They basically told me to go away.

Dear Cheryl,

We are sorry to hear of your disappointment. We have contacted the supervisor in our customer service department that handles your country, and if they can locate you, they will be in touch with you. Otherwise, please call our call center at 888-936-7872 and ask for the supervisor. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on May 6, 2011

We purchased a Fisher and Paykel washer and dryer three years ago. We have had nothing but trouble. The lint does not make it to the lint catcher. It builds up inside the dryer. We had to have it serviced twice and the repairman basically told us that we will have to take the inside area around the lint catcher apart and clean every couple of weeks. What a pain! Well, tonight, we smell something burning. You guessed it, the dryer is on fire. This is the worst dryer we have ever purchased. This could have caused serious damage to our home and family. Beware!

Hello Mandie,
We are sorry to hear of your experience. There's no way to for us to tell without having a technician look at your unit, what happened.
Our customer service manager will be in touch with you to discuss. Or you can reach her at 949-790-8900 ext 3401

Sincerely, Fisher & Paykel USA

*******UPDATE*******

Our customer service manager contacted you and you stated you got rid of the unit. Regretfully, there is no way for us to know if what happened was due to a failure of the unit or some other outside factor (overloading, bad ducting, inappropriate use etc). We advised you that we are happy to take your information, and an email has been sent to you so you can respond to us to give us the information that is needed to keep a file for our records. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on May 6, 2011

We purchased a brand new Fisher and Paykel washer and dryer on the recommendation of friends. We were told that they were reliable and well-made appliances and that we would be very happy with them. We needed a good washer and dryer to take care of all the laundry that comes with a household of 9. What we didn't know was the ride we would be in during the time that we owned them.

Right after we purchased the washer and dryer, the washer leaked water all over the floor every time we ran it. A repair man was promptly called and he could not find a problem. We were told that this was probably our fault for using too much detergent and the water was spilling over. It sounds plausible but we ran it with no clothes and no detergent, and it still leaked. The repair man came out several more times, trying something different each time. After failing to find what was wrong, it was determined that we had a lemon and we received a new dryer. We went about 2 weeks without a washer, but we survived.

About 2 1/2 years, the dryer started to show signs of fatigue. Sometimes, the electronic panel wouldn't light up when you pressed the Power button. Sometimes, you had to press the Start button several times in order to get it to start. Eventually, it decided that it didn't want to work anymore. We called the repair man and he came out to give us the bad news. One of the parts was worn out and we needed a new one. "How long will it take to get the part?" we asked innocently. One week and $400 (parts and labor). Wow! That's half of what we paid for the dryer! Okay, we thought. We can afford it and be without a dryer for one week. We'll just go to our local laundromat for our laundry for one week. One week. We can make it.

The next week the repair man comes with the shiny new part and installs it - nothing. The dryer still doesn't work. He calls the main repair support facility in New Zealand. "Oh you need this other part too," they say. "How long will it take to get the part?" we ask. One week. Two weeks to get it fixed? We already waited one week so I guess we can wait an additional week, and there was no charge for the additional part. Well, I guess that makes it okay, right? We can go to the laundromat for another week.

So, the repair man comes to our house the second week. This is now his third visit and we are on a first name basis with him. He has the second shiny new part with him and he installs it - nothing. It will not even power on. Again, he calls repair support in New Zealand. "Oh you need this other part too" they say. Wait a minute. The dryer only has about what, 6 parts total? Why does it seem like their repair support is just guessing at what is wrong?

By this time, I feel that it is up to me, the customer, to call customer support and complain. I call the main number and talk to someone there and explain my predicament. I ask to be transferred to a supervisor, which they did. I again explain what happened. Their response? "We need the notes from the repair man to do anything, so you need to call the repair man and tell them to send us the notes." Instead of doing that, I put F&P support on hold, call the repair man, and put them in a conference. Now, they can talk to each other. The repair man promises to send the notes right away. When can I expect a response? 48 hours. 48 working hours, and since today is Thursday, you probably won't hear anything until Tuesday.

The next week, F&P New Zealand called me back. They know that we have been through a lot and they want to make it right. Therefore, they will be sending us a brand new dryer and pay to have it installed and the broken one removed. "Wonderful! When will this happen? Tomorrow? "Three weeks." Um, are you having someone carry it to our house?" "No, it just takes that long, they say. Oh, and you are still out the $400 you already spent on parts and labor. I ranted but I was promised that maybe it could be done in 2 weeks, but it would take at most 3 weeks. After talking about it with my wife, we agreed to the 3 weeks. We'll just spend more time (and money) at the laundromat.

After 3 weeks, I called F&P to find out what was going on. They told me that they did not know what was going on and would have to call me back. "You don't have that information in your computer?" "No. We have to make calls and send emails to find out what is going on," they say. Okay, I'll wait. I get a call about an hour later, telling me that it is scheduled to be delivered in 2 weeks. "What? Why? It's already been 3 weeks!" He says, "Yes, we know sir, but that is when it is scheduled to be delivered." I asked, "Is there anything you can do to speed this up?" He says, "I will send an urgent email and someone should contact you in 24 hours." Right. We've been without a dryer for six weeks and the solution is to send an "urgent email" and wait.

It is difficult to determine exactly what went wrong. Was it the product QA? Was it the training of the repair personnel? Was it the supply chain? Was it that customer service apparently has no way of determining the status of your problem? My guess is it is probably a little bit of all of the above. It has been more than six weeks since our Fisher and Paykel dryer broke and we're still waiting for the replacement. We are out $400 but that doesn't matter to us anymore. We have had to put up with the inconvenience of driving to the laundromat every week to do dozens of loads of laundry.

Maybe a dryer will come eventually but the damage is done. We need to replace our stove and were considering a Fisher and Paykel stove. There is no way we will ever consider buying another Fisher and Paykel appliance, and all of our friends and my business associates are now aware of our experience with Fisher and Paykel.

We bought a Fisher & Paykel single drawer dishwasher back in around 2002. We installed it a year or more later. Since that time, we have had nothing but problems. The first time we had a problem was the night we brought our son home from the hospital when he was born. We woke up that night to fire alarms and smoke everywhere.

I called Fisher & Paykel, and they sent someone out to fix the dishwasher which was the cause. Keep in mind that the dishwasher was under $1,000 in price. This first repair was around $400. We did it as a new one was still so much more expensive. Then, the problems kept coming. A total of almost $700 spent on repairs now and I have finally lost it. They only came to our house 3 days ago to fix an error message for a leak (there was no leak but their records conveniently state there was) for another $120 service fee.

Today, 3 days later, it is broken again. This time, it is some cover underneath the unit which stops it from opening and closing properly. The supervisor at customer care tells me that they will probably have to charge again as it is not related to the fault 3 days ago. That will cost another $120, then parts and labor no doubt. Fisher & Paykel's idea of service was to come out and charge us or we can upgrade to a new one for another $850 or so dollars. Do they really think I am stupid to be paying that much all over again for another dishwasher that is a lemon?

Their supervisor even said to me, "We can't promise that every product is going to be good". Not sure that is the best Quality Assurance statement I have ever heard. So, I ended up telling her that I will now add the dishwasher to land fill (hope they aren't concerned about the environment) and she was of no help whatsoever.

Thanks Fisher & Paykel for a few years of annoyance. Neither I nor my large family and network of friends will buy your products again based on the lack of service and any kind of commitment to satisfying a customer or keeping market share. If you are a values-based organization, I am sure they didn't take long to write.

Dear Nathan,

We are sorry to hear of your disappointment. We have contacted the supervisor in our customer service department that handles your country, and if they can locate you, they will be in touch with you. Otherwise, please call our call center at 888-936-7872. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on May 2, 2011

This is my second comment on my Fisher & Paykel double-drawer dishwasher. Earlier, I reported that I had experienced nothing but trouble with the unit, that it never really performed very well. Although several dealers in my area sold F&P appliances, the sole repair technician was no longer available. One dealer put me in touch with an appliance repairman who had 'some' experience with F&P. He was pretty clueless but had no problem charging me full price for a 'service' call ('service' as used in reference to a bull/cow relationship).

Then, out of the blue, I got a call from a F&P rep. When I told her of my problems i.e. service reps, she told me she would find me one. She told me the poor performance I was seeing may be due to dishwashing detergent no longer containing phosphates. Well, the dishwasher detergent hasn't had any phosphates since long before my 2-drawer nightmare was ever manufactured. She called me back at least two more times to let me know she was still on the case. Last month, I gave it up and bought a new Whirlpool dishwasher, which has been like a breath of fresh air. One of the happiest moments I've had in the past five years was watching my F&P double drawer (actually single-drawer since the top drawer hadn't worked in over a year) dishwasher on its way to the local landfill. Although I am marginally satisfied with my other F&P appliances (gas rangetop, electric oven & microwave, range vent hood, and warming drawer), you can rest assured there will never be another F&P appliance in any home I own. Additionally, I warn everyone I know away from them. I would not accept a free replacement from F&P.

Dear Mr. Nutting,

On 12/7/10 Our customer service manager called you and left a message as you did not answer. She called the local service company as she wanted to resolve your issue and get you satisfied. They were on call and ready to go out pending your approval. When she had spoken to you she had advised you to try lemi shine as you were complaining of wash performance issues and we have found that lemi shine helps with this problem. She had spoken to you again on 12/10/11 to followup and see if you had used the lemi shine and you advise her that you had not. On 12/14/11 a message was left for you with regard to getting service with the local service company, and she did not hear back from you so no appointment could be scheduled. She got a call from the service company on 12/16/10 asking if you had accepted, and she had not heard back from you. As of 12/22/10 she did not hear back from you and gave up trying to help you as it appeared as though you were not interested in resolving the matter. We do not feel as though we were given a fair chance to resolve your problem, and are very sorry to hear of the position you have taken with regard to your Fisher & Paykel Appliances. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on April 26, 2011

My wife and I purchased a Fisher and Paykel wall oven in 2005. It worked for almost two years then began to have problems after problems. I have notes that fill pages dating all our troubles, repairs and contacts with the company. It finally nearly started a fire in our kitchen while in the cleaning mode. We paid for repairs and had several technicians work on the oven and ended up frustrated with the poor quality and really bad customer care. I sent a demand letter, that garnished a response. Fisher and Paykel "pro-rated" us the next newer model and we paid them even more money just to replace it with another oven. The replacement (that we had to pay for) has lasted 18 months and is having nearly the same issues. I have left messages with the customer care rep and the technician. No replies, no contact, no service, and a very expensive oven that will not work.

Dear Mr. Davie,

We are sorry to hear you have not heard back from anyone. Our records here indicate you contacted us on 3/18/11 and you were advised to have the service tech call s from your home to advise us of what the problem was. We have not heard from you since. Please call our Customer Service Manager at 949-790-8900 Ext 3401

Sincerely, FISHER & PAYKEL USA

Fisher Paykel on April 5, 2011

I paid $80 for a replacement igniter for my 3.5 year old DCS stove in December. I replaced it and used it twice. The igniter failed again. The company said that I needed to get an authorized repairperson out to look at it again. That's just great if you have a spare $500. But with my husband out of work for two years and unemployment over, I don't have it. This stuff is**! I paid $3,500 on this stove, no less.

Hello Lillian,
We are sorry to hear of your trouble. We think there may be an underlying cause to the issue. Our customer service manager will contact you to discuss.
Sincerely, FISHER & PAYKEL USA

*****UPDATE**** Our customer service manager has called you and left a message. You can reach her at 949-790-8900 ext 3401

Fisher Paykel on Feb. 22, 2011

This is our my worst customer experience and worst dishwasher we've had!

We bought a 2 drawer FP in 2005. We thought this was the absolute top of the line dishwasher. During the first two years, it worked just fine. We recommended it to other people, but since then, it has been a nightmare. The drawers will not open and close properly. We have had continuing problems. We had 13 service calls in 2010. Two calls in the last two years were for leaks which ruined our basement ceiling and carpet.

I have dealt with Peter from customer service in New Zealand and Steve, the technical representative out from Eau Claire, WI, who was supposed to be at our home last week and never showed up and never called. In my last phone conversation with Peter, which was today (February 16th, 2011), I asked for some of the bills to be paid or a new dishwasher and his exact response was, "That ain't going to happen. Our only obligation is in the first two years."

Anyone who is reading this and thinking about buying one, think again. I would not recommend this to my worst enemy. Please do not respond with the normal response I see that you are giving people to contact your customer service number because that is exactly who I have been dealing with, and I have been getting no response at all.

Dear Bob,
We will investigate this for you and have our Customer Service Manager contact you. Also, Peter is not the USA Customer Service Manager. The phone number we leave here for our customers is our Managers direct phone number and she is available M-F 8am 4pm PST to assist our customers. She usually answers, but if she is away from her desk, you can leave a message for her and she will call you back.
Sincerely, FISHER & PAYKEL USA
****UPDATE*** Steve our rep who you spoke to, advised you that he was not able to set up a visit with you becasue he was not in town, but would call you as soon as he was available. When he returned he found you had a representative get in touch with us to resolve. He spoke to your rep who said you were out on vacation in AZ.

Steve said he gave your rep his cell number, and you are to call him when you return from vacation.

Fisher Paykel on Feb. 18, 2011

We purchased double dishdrawer, oven, stove top, and downdraft vent in 2006. We have had problems with all the products except the vent. We like the appliances when "they are working". The biggest problem is getting service.

We purchased at Lowes with extended warranty through A & E Factory service. Each problem takes a ridiculous amount of time to correct with numerous visits out. From the time we report a problem until the time it is fixed, it could take months. The repair service does not stock the most basic parts, so each part has to be ordered from the factory and shipped directly to us. On numerous occasions, the parts are shipped directly to us from the factory, and when the repairman finally shows up, we find that the parts shipped were not correct or incomplete. It literally takes months to get the right part and then for a competent technician to figure out how to install it. Apparently, Fisher Paykel and their certified repair companies couldn't care less for their customer's convenience or satisfaction. As a building contractor, I would never use these appliances again or recommend them to anyone else.

Hello Barry,

We are sorry to hear of your dissappointment and frustration. The warranty you have with A & E is not a Fisher & Paykel warranty. All parts ordered are ordered through their distributor etc. we have no control over the time it takes for them to get parts or complete a service call. We have advised our customer service manager about your complaint here, and she is going to call you to discuss it because even though you do not have a warranty through us, we do care about you and your satisfaction. Her direct number is 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Feb. 22, 2011

We have an IWL16 Fisher and Paykel washer. We have had it for about three years now. When it works, it's been a great washer with an excellent user interface and very high spin speed. The high spin speed ensures that our clothes are as dry as possible before entering the dryer. We have had two problems with the machines that resulted in service calls. The first was two years ago. The machine was knocking. After two service calls, the suspension was replaced.

The second was a few weeks ago. The machine went totally dead. It took four service calls to replace the power supply/display and then the discharge pump. It turned out that the pump was bad and the display was probably fine. This was inconvenient but I will say that Lissete, who is the customer service manager at Fisher and Paykel in California, was excellent. She followed up quickly to get us our washer back as soon as possible. She covered all repair and shipping costs even though our machine was out of warranty. Yale Electric was the service company and they were excellent as well.

On a side note, while our machine was out of service, we went across the street and used our neighbor's bullet proof 1970's Maytag.

My double drawer Fisher & Paykel dishwasher has been a disaster. The bottom drawer doesn't work and the only certified repair service wants more money to "fix" it than it costs. I'm not convinced that they are honest either. My mom's GE lasted 25 years before she sold it. Don't buy this dishwasher!

Dear Georgia,
We are sorry to hear of your dissatisfaction. How old is the dish washer? Have you ever had it serviced under warranty? For what? Please advise what the service company quoted (itemized listing). We may be able to help you. You can reach our customer service manager at 949-790-8900 ext 3401 to discuss further.

Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Feb. 22, 2011

I own a Fisher Paykel refrigerator. The door handle is loose. I called the company to ask how this could be fixed as I don't see any screws. I was told that they could not help. No way could I speak to the technical service department. They gave me a telephone number of the appliance repair services in my area so I can arrange for service call at my own expense since the fridge is no longer under warranty.

What type of customer service is this? Based on internet research I just did, this seems to be a fairly common problem with these refrigerators and there appears to be a fairly simple way to fix it, thanks to free advice posted to various websites. It is truly unacceptable for the company to not want to address and help out their customers with a simple issue like this which, by the way, is caused by a flaw in their product since this handle was loose from day one and only got worse over time.

I loved the eco-friendly designs of Fisher and Paykel washer. I purchased a new one for our new house in February 2007. It worked great and I loved it for three and a half years. Then, the drain pump leaked and we had it replaced in June 2010. Guess what? The drain pump is bad again in January 2011. Now, they are on national back order. What am I supposed to do? Is it covered under warranty? The last replacement only lasted for seven months. We are using an appliance repair person whom we know is good because they are the authorized service center in our area.

Hello Deb, The pump is warrantied for 1 year if you use an authorized service center. We understand you said you would not deal with the center in your area, however, this is the only way parts can be covered. Their phone number is 920-617-3000 (Mr. Appliance). Please feel free to contact our Customer Service Manager if you would like to discuss further at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Sept. 12, 2011

I have owned this dishwasher for 5 years and have had nothing but problems from the start. Only after 6 months, it stopped working. Fisher would not cover repairs due to bug damage. The bugs were on the circuit board and, well, I never had bugs until this dishwasher. The fact is, the lid does not seal. I have had this pile of garbage fixed every year since it was purchased. I will never buy any of their products again. Their dishwasher has numerous design flaws.

Dear Jon, We are sorry to hear of your position. Looking at the records here, the service company reported an infestation of coackroaches in and around your dish washer. This is not something that is under warranty. The user guide states the warranty only applies to manufacturing defects. Also, this issue was reported in 2007 (aout 4 years ago) and no other problems reported since then. If you would like to discuss this further, you can reach our customer service manager at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Sept. 12, 2011

We bought two lemons from Fisher and Paykel in 2007. We bought the extended warranties. The washing machine, around $700, has a water pump that is slowly dying. So, A&E Factory Service (via Lowe's Service Advantage) ordered the part and will repair it "once it finally quits completely"--about a $300 job. The part is sitting on our shelf. I had three visits to the house before someone could diagnose this problem. The dryer, worth $770, has already had or just over $500 worth of work done on it.

We called ** to see if we could get a new machine, as stated in our extended warranty contract. A manager said that our claim had been denied because it wasn't "economically feasible" for them. The dryer still isn't fixed. The A&E Service person has to break the inside of the dryer because a screw won't come out. The first repair that we had done was the temperature sensor. We spent a few hundred dollars for this repair.

This time, the plastic parts are warping due to the heat in the dryer (what?) and they are bending, not allowing the lint bucket to be removed for cleaning. The inside dryer wall lint screen has a huge tear in it (a huge fire hazard as the lint was packed in around internal wires), which I can only assume was there when we bought the machine because, until now, the dryer side has never been opened.

We want to buy another brand of dryer and dump this one. We're terribly disappointed in Lowe's and their "Service Department." The good news is that our warranty is good until 10/2013 so bring it on. We'll keep getting these machines repaired, then, hopefully, dump them in 2013.

Dear Krisine,

We are so sorry to hear of all your trouble. You comments have been forwarded to the executive offices at A & E and Lowes. If you would like to discuss this further with us (Fisher & Paykel) please call our customer service manager at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Sept. 12, 2011

Fisher Paykel is a horrible washer/dryer. I purchased it on summer 2007 (it's 3 1/2 yrs old now). I have always felt like it didn't clean my clothes like my old washer/dryer did. I am finally looking online to see what is going on and I'm not alone. This is my first complaint I have ever posted in my life but felt I had to save others from buying this too. You can't wash in "cold" it should be "warm/cold". I want to know how is this energy efficient? You should use powdered detergent not liquid or it will cause more slim to build up. I never knew this. You should do a clean cycle every week. What good is "eco-friendly" if you have to fill the tank up once a week with hot water & Clorox just to clean the washing machine. I'm also looking for a new washer/dryer set and I'm having trouble finding the regular washing machines. Many who sell washing machines are saying lots of people are having trouble with the energy efficient types (many are breaking, they don't clean well, and too many computer parts break). What happened to the kind our mothers had? That's what I want - but they're not out there.

Hello Nichole,

Thank you for your post. We are sorry to hear you are not satisfied with our products. Please call our customer service manager at 949-790-8900 ext 3401 to discuss. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Sept. 12, 2011

Poor quality dish drawers: We purchased F&P dish drawers 4 years ago and have had numerous service call outs since installation. The plastic tub parts have broken, and most recently (today), a temperature sensor failed, and the upper unit started to smoke. When this happened previously, I followed the advice of customer service which was to turn the power off at the source for a short while, then re-power and run a cycle. It worked the first time, but not this time. I fear the unit is dead, and out of warranty. 4 years - way too short a time to replace a dish washer, but that's what I think we will do.

Hello Bob,
Thank you for your feedback. Our Customer Service Manager has been notified of your situation and has called you and left a message. Please call her back at 949-790-8900 ext 3401 M-F 8am to 4pm PST

Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Sept. 12, 2011

I own a Fisher & Packel double dish drawer and have had nothing but problems with it over the past 5 years. It floors over causing a F1 code every 3 months. This damages the basement ceiling every time.

Now I am having problems with my Fisher & Packel double oven. When I tried to use it after self cleaning, it will not heat. I will never own a Fisher and Packel product again! The past 5 years have been a huge expensive nightmare!

Dear Cynthia, Thank you for your feedback. Please call our customer service manager at 949-790-8900 ext 3401

to see how she can assist you. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Nov. 7, 2011

I have the Fisher and Paykel 2 drawer dishwashers. I called customer service to ask it there were other options for the dish drawer because the tines are so close together, bowls don't fit very well and I can't put many dishes in the drawers. She said there weren't any options and I said, "Well. I don't like the dish drawers because of this." She said. "Well, I guess you should have done more research before you bought the dish drawers!" I was appalled at her response (and yes that is true). Had I realized the tines are impossibly designed as to fit bowls, I would have never bought these dish drawers.

Hello Brenda,

Thank you for your feedback. We are sorry to hear of your expirience with our customer service person. Pleas call our customer service manager t discuss this matter further at 949-790-8900 ext 3401 Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Nov. 7, 2011

Fisher & Paykel Double Dish Draw failed out of warranty. The entire unit was replaced at no cost by them but at an install cost to me. Now, our second DD dishwasher has water in both draws. It stays about 2 inches and is unsanitary. Their products are horrible!

Dear Robert,
Thank you for your post. We would like the opprtunity to have a look at your dish washer to determine what the problem is. Please contact our customer service manager at 949-790-8900 ext 3401 to discuss further.

Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Nov. 7, 2011

I purchased an F&P refrigerator 2 1/2 years ago when I remodeled my kitchen. It is a basic unit, no fancy extras. Recently it developed a knocking noise that sounds like it is making ice but it doesn't have an ice maker. I called an authorized repair dealer and learned that it will cost almost $200 excluding parts to correct this problem. A major appliance should function for more than 2 1/2 years without repair! I will never buy a F&P product again.

Dear Lois,

Thank you for your post. We are sorry to hear of your dissapointment. Please contact our customer service manager to discuss this. You can reach her at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Nov. 7, 2011

I purchased Washer in August 2008. It began to become unbalanced in spin cycle.Two service calls later, our washer was declared unrepairable by the service technician. It was the same part twice but the second time the wrapper was destroyed per the technician. Fisher & Paykel said it was still fixable even though technician said housing and all was cracked. After going back and forth for several weeks, Fisher & Paykel told us to call the technician back and have him call them from our house. Each visit from the technician is a minimum of $100. Fisher & Paykel said it was not their problem although supposedly, it was under warranty since this was the second repair for the same job within 2 years. All in all, I would never purchase another Fisher & Paykel product ever. We refused to have the technician to come out again to do the same thing he did the first time.

Hello Mark,

Thank you for your comments. We are sorry to hear of your disappointment. Please contact our US Customer Service Manager for assistance at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Nov. 7, 2011

The dryer is only 4 years old. It has never worked properly and does not dry well at all. Now it is making a screeching, grinding, banging noise. I came to find out that it needs a new bearing and to have someone come out and replace it will cost over $300! It's hard to want to put this kind of money into a dryer that has never worked properly as it is. Especially with a baby on the way. After reading all of the reviews here we will never purchase anything by F&P again.

Dear Kevin,

Thank you for your comments. We are sorry to hear of your dissatisfaction. We would be happy to have our US Customer Service Manager discuss your case with you to advise you of your options. You can reach her at 949-790-8900 ext 3401.

Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Nov. 7, 2011

I purchased a Fisher and Paykel washer and Dryer and for the first two years they worked fine. I now have a washer that wont work (drain pump) and a dryer that squeals so loud that you cannot be in the same room with it. These products are promoted as dependable "fewer parts fewer problems." Well, this is crap. I have been very disappointed and have contacted the company for help was told product is out of warranty so it is my problem. Basically, buy a new pump and pay a repair man to fix it. Bad purchase all together. Will never buy another product from them again. Buyers, beware. You will spend more than the purchase price for their products.

Hello Trey,

We are sorry to hear of the problems you are experiencing. Please contact our US Customer Service Manager to discuss possible options at 949-790-8900 ext 3401. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Nov. 7, 2011

I have dish drawers (set of 2) installed seven years ago. I have used the top and bottom in rotation. We are only two people so it is not used daily. Three months ago, the water began gushing out and there was a ghastly burning smell. Since then, the repairman has been here four times with new/different parts. The wait for parts between each repair trip was a 10-14 days. The repairman has just left after saying he doesn't know what else to do; these drawers evidently will never be operational again.

Hello Nancy,

Thank you for your comments. We are sorry to hear of your trouble. We would suggest you contact our US Customer Service Manager at 949-790-8900 ext 3401 to discuss possible options.

Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Nov. 7, 2011

Double Drawer Dishwasher; this unit has been nothing but trouble. Upper drawer unit leaks liquid rinse agent. If filled to capacity, dishes will not come clean, shortly after warranty expired, upper drawer unit totally quit. I finally got a repairman out to the house (after numerous calls to the place of purchase) who had no idea what the problem was but was willing to "Easter Egg' the job by replacing parts until something worked. I told him no thanks and now work with the lower drawer unit only until we can replace the whole unit after the first of the year. Additionally, we have one of their DCS convection ovens which we never know how it will work from one day to the next, Repairman has been out on it numerous times, replacing the whole electronic control module twice. I warn everyone I know about this manufacturer. I'll never have their junk in my home again!

Dear Dwight,

We are sorry to hear of your dissatisfaction. Your information has been passed on to our USA Customer Service Manager to make contact with you to discuss your situation (with both the dishwasher and oven). Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Nov. 7, 2011

After only three years, main bearing went out, causing a leak. Due to the design o the Fisher Paykel washer, this leak also causes the main circuit board to short out. My wife for some reason decided to buy a new Fisher Paykel washer. This one started "eating" our laundry. Bed sheets were ripped, towels and shirts ripped. I called Fisher Paykel. Jump ahead many calls, they admitted the wringer was defective, and finally replaced it. No new problems. Asked for compensation for ruined items. Another long back and forth, we sent in a box of ruined items, at our expense, so they could look at them. The items were returned with no compensation. We have lost over $500 worth of items. I will not let her buy another Fisher Pakel when this one goes out in a couple of years.

Dear Tom,
We are sorry to hear of your frustration. We understand that you were compensated as a gesture of goodwill even though there was no proof the problems you experienced were a manufacturing defect. We are sorry our attempts to satisfy you were not met with your approval. Please contact our Customer Service Manager should you need assistance in the future at 949-790-8900 ext 3401

Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Nov. 7, 2011

I have owned a Fisher and Paykel double drawer dishwasher since 2003. It happened to be the worst piece of appliance I had owned in my life. The washer is constantly not draining and dishes come out dirty, although I always pre-wash them and they go in almost clean. I have had service calls every year, and finally, it started leaking and requires $350 service. I am done with this dishwasher and I am not planning to put a single cent into it. I wish there was a lemon law and someone would back up this product. I have read consumers reviews complaining about the lack of support by Fishel and Paykel. I am not even going to try.

Dear Isabella,

We are sorry to hear of your dissatisfaction. Please call our USA Customer Service Manager to discuss your options at 949-790-8900 Ext 3401 Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Nov. 7, 2011

I bought a Fisher Paykel GWL 15 washer on Jan. 31, 2007. The warranty was up less than 10 months ago and now the washer needs a new board and pump. The cost of repair is at $377.00. I believe that the investment of a Fisher Paykel product should have lasted longer than 2 years. The service technician said that this happens to this particular model, but it usually happens before the warranty runs out. I have already had the diverter valve replaced. I think that the Fisher Paykel Company should pay for the expense of replacing the board and pump. At this point, all that has not needed to be repaired or replaced is the exterior. I see that others have had the same problem.

Hello Jody,

Since your post, you have contacted our customer service department, and your case is currently under review. We thank you for giving us the opportunity to assist you. Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Nov. 7, 2011

We bought a Fisher Paykel Clothes Washer and Double Dish Drawer in 2003. None work after much repair. There was a replacement part in the drain for the washer and a motherboard replacement another time. Currently, the tub will fill and turn, but not agitate. It will spin out the water. At this juncture my repairman offered me a twenty-five year old Maytag he rehabed with a new clutch and motor for 200.00. I took it. The dish drawers haven't worked for at least 4 years. Luckily I have two teenage daughters. I would never recommend Fisher Paykel products.

Hello Michelle,
We are sorry to hear of your dissatisfaction. We have passed your information on to our Customer Service Manager to contact you.

Sincerely, FISHER & PAYKEL USA

*****UPDATE*****

Our customer service manager made contact with you to assist you, however you stated you didn't want to discuss and disconnected the call. We would like to turn this situation around for you if possible. Please call 949-790-8900 ext 3401 at your convenience to see what we can do to help you.

Fisher Paykel on Nov. 7, 2011

I purchased the two drawer dishwasher in Jan of 2009. Then on Sept 22 of 2010 while under warranty, it stopped working and showed electronic messages. Three times, a service repair person came to the house 4 hours each time (as directed by Pacific Sales, that is another big problem of this story), exchanged 4-8 circuit boards and the unit is still not operational. The Technician wrote an email to Pacific Sales on 11/10/10 stating it could not be repaired; it needed to be replaced. All that I get from both sides is the run around between Pacific Sales customer service and Fisher & Paykel.

The dishwasher does not even light up when plugged in to give an error or code. It's dead. Dishes inside have been stuck in there since Nov 3rd as drawers won't even open. I've asked for exchange or credit. No one is helping. Now everyone who I have spoken to is out on vacation, etc. A Manager is never even available. After today, which I was told I would have a follow up, I'm thinking it will look lovely in Pacific Sales Parking lot on Saturday with a nice sign!

Hello Kim,
Since posting your comments here, we understand that we (F & P) have handled your case to your satisfaction on 11/22/10. Our file has been closed.

Sincerely, FISHER & PAYKEL USA

Fisher Paykel on Nov. 7, 2011

I have a Fisher & Paykel Washer Model GWL, which was purchased last March 9, 2009. One week ago while washing clothes, the machine started 'beeping' as if it were out of balance. I redistributed the items, same thing happened. The machine does not rinse and it takes 20 to 30 minutes to drain. I called Fisher & Paykel to complain. I told them the problem and that I was not paying for a service call on an item that was a little over a year and all they can say is, "I'm sorry you need to call a service tech". Give me a break, I do not feel I should pay for someone to fix my machine when it isn't that old. I will not recommend this product to anyone or purchase anything from them in the future.

Hello Brenda,
Since posting your comments on 11/14, you have been in contact with our customer service department (11/24/10). They are waiting to hear back from you with the information you stated you would provide in order for us to see if we could assist you. Please send the information as soon as possible, so we can review your case.

Sincerely, FISHER & PAYKEL APPLIANCES

Fisher Paykel on Nov. 7, 2011

Relatively happy.