Complain about a product or service

Oreck Air Purifiers

Robert of Elgin SC (07/25/08)
I have two Oreck XL Air Purifiers and they have made a world of difference in our home air. I have not had the trouble as reported by others. I clean the units every three weeks and change the filters as recommended.

No economic or physical damage.

Kenneth of Carlisle, PA June 26, 2008

Kenneth of Carlisle PA (06/26/08)
I have purchased at least three Oreck products over the years. My latest purchase was the wonderful cleaner with the Netherlands Technology. I just learned yesterday that the motor has burned out and the warranty has run out. If this machine was so great, why should the motor wear out in only 6 years--I have always had the required maintainance done on the thing. Now they want 200 to replace the motor, which I do not feel I should have to pay since this was advertised as the most wonderful machine when I purchased it. I have at least three other Oreck products and am holding my breath on their durability.

I did not authorize the 200 motor replacement and labor to install it.

Mary of Dowelltown, TN June 18, 2008

Mary of Dowelltown TN (06/18/08)
Doing a routine check of my credit report, I discovered a negative item from 2007. Stunned, since I always pay my bills on time, I investigated. Briefly, Oreck said I owed them 80 for a cannister because they replaced a defective one in 2003 and I never sent back the defective one. I was not told this was necessary, would not have accepted a replacement on those terms, and--more important--never received a bill.

Oreck offered me a replacement b/c they wanted to sell me a new item, and I told them the one I had bought was worthless. Returning the defective one was never part of the deal.

Oreck claims they computer generated a bill sometime between 11/03 and 4/04 but could not produce one. According to the collection agency, Somebody at Oreck discovered a lot of old, small accounts in 2007 and turned then over for collection. When I asked Oreck why they had not notified me of this alleged debt, Oreck said they had no address for me, although they gave a good address to the collection agency. They also said they no longer owned the debt and could not forgive it. The collection agent said this was absolutely not true, that they collect for Oreck. Bottom line, Oreck used deception to sell me a product and now is extorting money to settle an invalid claim.

My credit score was lowered due to a debt I never incurred and of which I was never notified. Oreck still cannot produce a bill. In order to keep my (excellent) credit rating, I now have to pay 80 for an item for which I never received a bill and which was supposed to be a no-strings replacement for a useless item. Even when the bill is paid, the item will remain on my credit report.

Leroi of Pittsburgh, PA May 29, 2008

Leroi of Pittsburgh PA (05/29/08)
I bought an Oreck XL Tower and XL Shelf Unit purifier. It is NOT true that you do not have to buy filters, you need to use a carbon or charcoal filter in both units that costs 50 each, and should be replaced annually. That have misrepresented that issue. I have experienced much of the cracking and problems noted by people who posted complaints.

Spent 800 and ended up with two pieces of junk. I strongly urge people to read the Consumer Reports Magazine and look at their ratings. I personally think you are better with a HEPA Unit but keep kin mind that the filter cost is high.

David of Kenyon, MN April 26, 2008

David of Kenyon MN (04/26/08)
I bought an Oreck XL Air Purifier over a year ago and it has been nothing but trouble ever since. It does nothing but make a loud snapping sound that is VERY annoying. I know Oreck states that this is due to the injestion of large particles, but I have this unit in a small office that is free of any dust or any other possible contaminants.

When you do wash the Truman Cell, the water remains perfectly clear indicating that there were no contaminants taken from the air. When I asked Oreck about this they said THEIR UNIT WAS SO GOOD THAT IT TOOK CONTAMINANTS OUR OF THE AIR THAT WERE TOO SMALL TO BE SEEN BY THE HUMAN EYE!! In other words, if you see no evidence of the unit doing anything at all, then that is just proof at how good it really is! You must admit, that is a pretty good explanation for something that does nothing that is discernible to mere human observation!!

Even as I write this, my trusty XL is LOUDLY snapping at the rate of one per second even though I just cleaned the Truman Cell yesterday. I was fooled by the science behind this unit into thinking that it would actually work, but I was very wrong. SAVE YOUR MONEY, and buy a True HEPA filtration system and you will be way ahead of anything this Oreck joke will ever provide.

Victoria of Canton, OH March 27, 2008