Oreck Air Purifiers Reviews

I just bought Oreck XL by phone after a TV ad with 50% plus a fridge purifier. On the telephone conversation, I asked if the TV ad was true and they said, "Yes, it's only $166.65 plus fridge purifier." I even asked how much to pay for 3 months, and they said $55.55 x 3 months. It was a recorded conversation. Just this morning, the parcel arrived and I checked my receipt with full price, $539.95, with no fridge purifier!!! They deceive people! Do not trust this company ever again!!!

I purchased the Power Scrubber to be used on our stone tile floors in Jan. 2013 for $450. The back of the machine cracked in half (it’s all plastic) in May 2013 after four months only - used 1x a week, so approximately 16x. We took it to a local vacuum repair place and were told they could not help us and we should send it back since it was so new. I contacted Oreck and the woman who spoke to me was not very helpful; she was rude. I told her I wanted a refund, and I was told I would be charged a $169 restocking fee. Hum spend more money and then still have nothing? She told me the warranty had expired just a short 5 days before, and THERE WAS NOTHING SHE COULD DO SINCE THE WARRANTY IS EXPIRED. I asked for a return label to be sent (which has still not arrived) and I wanted a replacement machine.

I had it about 2 weeks and it broke down on me. Then I called them and they kept making excuses not to fix it or give my money back. The product is junk. It’s noisy and doesn't even work right - a waste of money.

I've been stuck at home for the last week or so. I don't normally watch daytime TV. I ended up watching the Oreck Air Purifier infomercial, thought the item sounded fantastic, wrote down all the info and numbers. But the sweet, kindly old man selling the stuff, sort of seemed too good to be true. And come on, if you are going to con someone, use a damn good decoy. After a bit of looking online, I found out it is mostly false advertising. Much better air purifiers are available and these dubious claims, and "free shipping" and no risk tryouts are all just to get your credit card out.

Grossly misrepresented by infomercial. It isn't an air purifier or even a functioning air cleaner. They claim it kills mold, spores, and bacteria and is ideal for allergy and asthma patients - not true! The space it claimed to "purify air" is over 900 square feet. Not so. Oreck's webpage states air cleaning/purifying of rooms up to 240 square feet! I have received a return label without hassle and am in the process of doing so. At best, it appears that the Dualmax does deodorize smoke or lingering cooking odors within a limited area.

We found that it was second hand and we are being charged over 300.00 if not more. We have sent them back and would like our money returned. Thank you.

I bought 3 air purifiers from Oreck without doing the appropriate homework (my bad). After they shipped (no charge to me), I saw an infomercial and thought uh-oh, only crappy products use that technique. So I did some research and found they are not as effective an air purifier as some others that are more affordable. So I called Oreck and explained the situation, they were quick to send me return UPS labels (again on their nickel) and after the returned product was received by them, they credited my credit card within 2 weeks. No hassle at all. You've got to respect that. Bottom line is do your research before you buy. Some complaints on this site are about the quality. If you have the technology to post here, you have the technology to research before you buy instead of giving bad press without even trying to resolve it with the company. Thumbs up for Oreck from this customer anyway.

My folks bought this for me to help relieve my asthma in 2010. It did work at first to relieve odors and smoke that comes in thru cracks and drains in my apartment (heavy smoker lives below me); then it stopped working so well. It started to have a whining sound. I took it to an Oreck dealer and then replaced the fan inside. Well, that’s been 6 months ago and it still doesn’t clean as good as it did when I first got it. We all know the commercials on how the unit is inside a glass box, but what it doesn’t show is that when the dust is processed thru it is still in the air. If you were to look at my unit right now, why is there so much dust on this unit?

I have the Oreck XL Professional Air Purifier; the one that is the tabletop and with the blue lights. I never had a problem with this unit. After reading other customer's complaints, I cannot say that I would ever give this unit a bad rating. When it makes a "snapping" sound, it is just zapping particles to kill mold, allergens, and dust particles.

I purchased the Oreck XL Tower Air Purifier. It worked well, for a while, in removing "doggy odor" from the house. The first one stopped working after a few months and we did bring it back to the store and we received a new one which worked for about 8 months. The wires inside are now breaking and although we cleaned it, the check filter light never goes off. It makes zapping noise off and on, like it needs to be cleaned, but it is clean. It is too overpriced for quality of the machine.

I have tried several times to get answers to my problems with Oreck products. I now own 3 Oreck air purifiers, the xl is the one I have the most problems, bought it last year at Oreck store in Sarasota fountains store. I called them a numbers of times about it arcing after 5 days and have to clean it every 5 days. I trade in my old one because it needed a motor and could not get one maybe 3 weeks or more. Not to my amazement, but the other old one motor started to make a loud noise.

I bought an Oreck sweeper in the 90s. it is still running & I gave it to one of the people that I employed. I bought one again. I have had trouble with the docking system- it disconnects from the pole after one room.

I bought one and got one half off, seemed to be a good deal but I have to say they really didn't work no less dust than normal. They are just fans inside of a fan,what a joke! I ran mine nonstop for a month and cleaned it and it wasn't even really dirty . My air conditioner filter was dirtier, go figure! I have one thing to say junk! I was stuck with junk! My 30 days had expired and one out of the two had just stopped working completely but I really didn't care. It didn't do 1-8th the job, Mr. ** had said anyhow.

Extremely bad customer service. I returned the product unused, unopened. It took six months to get a refund. My credit card was billed twice. It took countless hours on the phone only to reach a call center every single day. I was afraid I would never get my $600 back. The worst customer service experience I have ever had. Unbelievable.

After seeing no results (no improvement of my night-time respiratory problems and sleep, no reduction in dust, no such dirt in the Truman Cell as on the infomercial) from my Oreck XL Air Purifier, I called customer service to arrange the return. I was informed that the 30-day trial period had expired. I was told that I could take it to a local store for service. There was no answer when I called. I put it in the box and left it there until I had a mold issue.

The Truman cell has a 3 or 5-year warranty. The small wires are not covered by the warranty; they are considered expendable or consumable parts. The first time wires broke it was under warranty and two wires were replaced. The second time I had to pay for part and labor. I dropped the unit off on December 31, 2009 and picked it up the first week in January. Another wire broke on January 23. I purchased this on March 2009. It was shipped on March 20, 2009. I have not taken it to the repair shop yet. Should this be considered a defective unit? The wires break as the unit is being used. I have followed cleaning instructions. I wait 24 hours or longer for the unit to dry after cleaning to put the unit back into the tower. Has anyone else had this problem? I have a table model and I have not had this problem with it.

The air purifiers work great! The truman cell tech is the cell that does the work and that is the filter that never needs replacing. Unlike some other purifiers where you buy filters and replace every 3 months, the Oreck truman cell filter never needs replacing. The filter you do replace is the charcoal filter - this is only for odor absorption and not for the function of the unit. It does not affect how the Oreck air kills bacteria like a bug zapper kills bugs. So if you want an affordable product that really works, Oreck air is the way to go!

I purchased two Oreck XL tabletop air purifiers after being told by a tele sales rep that these units would remove the smell of mold from a house we just moved into. From the outset, the units did not seem to be making any difference but I gave it some time. They did give off their own bad smell and we eventually shut them off when they seemed to give my wife and son asthma/breathing difficulties. When I called to complain, I was told that I was beyond the 30-day return period. At this point, I still owed them $513 for the two units, which I told them I would not pay and that they should sent a return authorization or try to assist with getting the units to deliver on the claims that they made.

I called this store for a scheduled annual tune-up after receiving a reminder in the mail. I asked if this job could be done by Friday if I brought it in today (Monday). Vicki said she could not guarantee that it would be done because she had other jobs ahead of me and that she did not know when a technician could get to it because hers quit and one had to come from Lubbock. She said I could get a loaner and pay a $100 deposit that would be refunded to me when I returned it.

Oreck products have always worked great for me. The cell on the air purifier only has to dry overnight and you can use it in warm soapy water. And the way you know it works is when you hear it arch and see it spark like a bug zapper. I don't see why people have such a hard time with the product when they're really easy to use.

I purchased two XL Air Purifiers. I purchased them to help with my allergies. At first, they worked well. They dramatically decrease the amount of dust/dusting in my house. Then once I cleaned them, they never seemed to work as well. I did learn, through trial and error, that I need to clean them about once a month in order for them to be effective in reducing dust. But it was about a year after I first starting using them before I cleaned them. I was waiting on the indication light to turn red, as instructed, but it never did. I figured after a year of service, 24/7, they should be dirty. They were very filthy inside, but the indication light never turned red. The motor in one quit working after about 18 months. However, I oiled it and it worked fine after that. Now I oil the motor and bearings every year and after three years now, they have not stopped working.

I don't have a complaint as such, but I was thinking of buying an Oreck air purifier. Before buying anything and spending money, I always look for reviews about the item I'm thinking of buying and came across this site which has proved to be very useful and has influenced my decision not to buy an air purifier from Oreck. I did buy an Oreck vacuum cleaner about 10 years ago which is still going strong and is the best vacuum cleaner I have ever used, so far it has never gone wrong and beats the Dyson for cleaning (the Dyson cleaner I bought fell to bits days after I bought it!).

I have purchased three of these tabletop air purifiers or air filters and all three of them ceased to work. The lights are on and the fan is running but it doesn't have any high voltage for the electrostatic filter. I have dismantled the units to find that the secondary of the transformer is open. This makes the unit think it is working, but it is not. Not one, not two, but three units were pooped out. The Oreck dealer had expensive replacement boards, but I didn't want another substandard unit. The high voltage flyback type transformers need to be higher rating to be robust enough for real life application.