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Nelson of Bayside NY (10/03/08)
I ordered flowers from 1800Flowers and when I received it, I was furious, it looked nothing like the picture listed on the website. The flowers did not look fresh and it totally came in a different vase. The flowers were supposed to come in a clear vase with rocks and dried wheat but instead came in a dark blue vase with nothing else and I emailed them and this was their response to my complaint: Standard message people have been getting.
They should have at least notified me that they were going to replace it with something else. If I wanted something else I would have ordered it, but I wanted that specific item. Very very displeased.
Nicole of Oakland CA (07/17/08)
Gerry Lundy and another Showroom Manager pressured me into buying on the same day, stating that a mattress would be reserved for me at the warehouse once I gave my credit card number to put on hold. I told them I would need to first sell my bed, so would take up to a month to have room for the new bed. They said this was fine and that I would just have to call and the mattress held for me would be delivered within the next 1-3 days. I called to have my mattress delivered, and I was told that they were out of mattresses and that I would have to wait until they received their next shipment.
Alex, who I first spoke to refused to believe that I was promised the above. He said he would call Gerry Lundy and call me back in 10 minutes. He did not, but said he did. I had to call back. I then gave him my cell number again. He promised he would call by that evening and he did not. I called the next day and complained about both the Showroom Managers'outright lie as well as not receiving a call as promised. I spoke with George who was not helpful, refused to believe that I was told the above my the Storeroom Managers, and told me that Alex did not have the right cell number for me. I asked to speak with a Customer Service Supervisor. He claimed that none was available, but that one would call me back.
I received a call from 1-800-Mattress, stating that they would not charge me the delivery fee. I told them that I was not going to be charged that fee anyway. I cannot understand how they don't have this in their system! I was then offered $50 off. This was not much considering the amount of days I would have to sleep on the floor. I then found out that I was again speaking to George, when I was told a supervisor would call me back as I had requested. George again told me that a supervisor would call me back, and I never received such a call.
1-800-Mattress claims superior customer service and I experienced the worst customer service in many, many years. I was outright lied to by two storeroom managers, who even brought me to their computer to show me that I should buy now to hold what was currently in stock. I had to make repeated calls back and gave my cell number numerous times. I was told twice that I would receive a call from a Customer Service Supervisor and never did!
I was forced to sleep on my floor for over a week. I have two herniated discs and this was very painful. I could not sleep well.
Michael of Jackson MS (07/15/08)
They are not who they say they are! They use the worst florist in town to deliver my moms flowers. First i purchased Pour you heart out and it looked liked someone just but mess together to say it was a flower. so when i called to complain i ordered Fields of Europe and online they looked very nice. But in person, they looked like the florist picked flowers out of the field in the country of Mississippi! I was not happy at all about this. They were not very helpful at all with correcting the problem. After i told them about trhe horrible florist, they sent the new flowers by them also.
Pamela of Larchmont, NY (06/05/08)
I have been fighting with 1-800-Mattress for 2 months to get an exchange or refund on a new mattress that cost $2,750.00 on 3/6/08. The bed was a replacement (and upgrade- I paid an add'l 450.00 for it plus a 59.00 delivery fee) for another new mattress I purchased from them 6 months prior.
The first bed had been returned for the exact same reason. The first bed was plusher and it caved in the center- only one person could sleep in it since the only comfortable position was in the center- the sides were too high and forced you to roll into the center. After three months, the second mattress had the identical problem.
A mattress inspector came out and said it didn't meet the criteria of being defective (the indentation has to be 1 1/2 or 2 to be deemed defective- but you cannot lie in the bed when the measurement is taken and the measurement process is not accurate according to my an engineer friend who was present in the room when the inspection was being done).
The customer service people at 1-800-mattress say that all beds are now made like this and they can do nothing about it. It is called a body signature,& this is what the public wants. They also claim that due to strong inner spring construction- the mattress is acceptable and make you feel that it is your imagination that the bed is defective.
Marsha of Coral Springs FL (05/16/08)
My daugher and son-in-law in Nevada sent me long stem roses for Mother's Day through 1800flowers.com. The flowers arrived Saturday the 10th of May in a box that was shipped from Houston,Texas to my home in Florida. I opened the box as soon as it was delivered and found the flowers were hot, wilted and some of the stems were floppy and no longer erect.
By Sunday some roses were already dead. I know the kids spent a lot of money on these flowers and as not to upset them told them the flowers were lovely. I don't expect anything but want to warn others away from this business or to add credence to those that are filing formal complaints. It is amazing that the flowers could not have been sent from somewhere closer to home.
Pietro of Coral Springs FL (03/12/08)
Ordered a JamesTown Laxex 4 Seasons mattress, which was described as a semi soft feel. When I received the mattress I sunk right into it. It was extremely uncomfortable so I called the representative that evening and left a message. Since I did not get a response I called a manager the following morning and explained the problem. I was told I could exchange the mattress for equal or greater value.
However, I was not advised of this at the time of my purchase nor does the contract reflect this. The contract only states they will provide one exchange. There is no mention of the type of mattress that can be exchanged or that the mattress had to be exchanged for a mattress of equal or greater value. Now I am forced to purchase a mattress from a company I do now wish to deal with. I would recommend you go to a store and try your mattress before purchasing it.
Sandra of Bridgeport CT (02/20/08)
In 2007, my husband wanted to replace an existing king size mattress set. We were fairly newly married and this was a set he had. We decided to go to 1-800-Mattress. We chose a Baldwin's Plush Top King with matching box springs. A few months later, we complained about the mattress and box springs. The box springs were squeaking and the mattress was sagging. They replaced the box springs but their opinion about the mattress was that it had normal padding decline. Later we complained again.
They sent another service tech out who used a different instrument to measure the sagging. Their customer service woman called to tell us that the tech's information showed no problems. We were informed that Sealy, the manufacturer, made these beds that are higher in the middle, yet lower around the edges. We feel as if we are sliding off the bed all night long. At times we would as a couple like to sleep together in the middle but it's next to impossible. We have what seems to be a thicker pad going down the center of the bed. We wish that the salesman who sold it to us and the manufacturer would inform people that if they buy king size beds you will sleep on an angle. Also, in the showroom, the displays they show of the mattress isn't what you'll get throughout the mattress. There should be a law against that, too. Another question we have is about the soil policy - that this cancels out the warranty. If the mattress has to be returned, what difference would it make since it can't be resold? Thank you for whatever direction you can give us at this time.
Elyse of Woodbury NY (02/15/08)
I was highly disappointed with the customer service that I received on Feb 14, 2008. I purchases 2 full size beds with box springs and headboards on 2/9/2008 in the Huntington Showroom. A store manager wrongly informed that there would be no problems with moving the 2 other beds to my garage. [This is considered a verbal contract.] The delivery truck showed up at around 12:15, and I was told that they do not do that. I was upset and angry but never threatened them. They followed me upstairs in my house (without being invited) while I was discussing this with their so-called customer care/dispatch department (a joke of a name, if I ever heard one). I told these gentlemen that they did not belong upstairs in my house until this was resolved. I was on one of their cell phones; when I was put on hold he asked for his phone back and walked out of my house. He lied and told dispatch that I slammed a door in his face. I must have magical powers to be able to slam a door from upstairs. This gentleman refused to return with my delivery. The dispatch put me hold for 15 minutes and then transferred me to customer care and says that she knew what she was doing.
I get dropped from customer care, I did not know who I was speaking with, and then Karen does not have the good manners to call back so that this situation can be rectified. She did arrange for it to be redelivered between 4-7. I spoke to a number of other individuals in customer care and dispatch, and informed each one of them that 7 is TOO LATE. I will not be home. I spoke with Tracy who told me that it would be there by 5:00; Diane in the Huntington also was given the same information. When it was not there she told me she never said any such thing. I say go back to the tapes. I do suggest hearing tests for all employees. The 2nd delivery came too late, and I need to leave. I canceled the order.
Sales person promised something that the delivery dispatch refused to honor. The staff acted in an unprofessional manner without integrity.
Lillian of Long Branch NJ (11/27/07)
I recently purchased for $908.41 a Sealy Posturepedic Park West Plush Pillowtop Bed Set from 1 800 Mattress. I now see that the bottom of the Box Spring is all torn and tattered. The springs are completely exposed. Either this is a defective box spring, or the people/installers who transported/delivered it were careless. In any event, this is a brand new bed set and the condition of the box spring is unacceptable. I have no small children, nor do I have any pets; the mattress has had normal, albeit very minimal, wear. Regardless, the set is only two months old and should not be in this condition no matter what.
1 800 Mattress informs me that they will not replace the box spring, nor will they repair it. They also rudely asserted that, the tattered/torn box spring has nothing to do with a comfortable night's sleep, an assertion that both horrified and angered me. 1 800 Mattress is a company that myself nor anyone I know will ever deal with again because of their rude, disrespectful customer service personnel and policies. I am contacting you in the hopes that you can help to resolve this matter. Thank you.
Reese of Riverhead NY (10/18/07)
After purchasing a King Koil pillowtop mattress, with a limited warranty in February of 2007 my wife and I have had horrible back pain. the pillowtop is sagging and without anyone in the bed has been measured sagging at 1 1/2 inches. When in the bed the bed sags almost 4 inches. It's like sleeping in a hole, you can not roll over because you can't get out of the hole in the mattress. I have contacted 1-800 mattress and they said it's normal for this kind of sagging to occur. King Koil, the manufacturer says to deal with the company we purchased the mattress from.
$780 for a mattress that is worse than our old one that we had for 20 years. Back pain every single day. Chiropractic care just to be able to function, and we are unable to buy another mattress at this time as we cannot afford to.
Maria of Dix Hills NY (04/30/07)
In 2000, I purchased two King Koil mattresses from 1800 mattress. Within months, they began to sag in the middle considerably. As a result, a inspector came and we were issued two new mattresses. However, the new ones quickly proceeded to do the same as the first set, only worse. Over the years, numerous inspetors failed to show up, and on other cases have come and stated that nothing was wrong with the mattresses. You can clearly see the sags in the mattresses from the doorway to the bedrooms even when the beds are made.
Lauren of Smithtown NY (04/09/07)
I bought a king size mattress in January 2006. By October I had major sink holes. The indents measured 3/4. The warranty only covered the bed for greater than 1 1/4. I was told I had to wait 3 months for a no charge re-inspection (which I finally got and am currently waiting for the report). Well that was 4 months ago and I still haven't heard from him after calling him at least 1-2 times a week since January 2007. I have spoken with his supervisor and she has assured me multiple times he will call you back by the end of the day.
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