1800Mattress.com

We had a mattress from 1800Mattress. The pillow-top was moving to one side, the mattress was sagging after only one month. An inspector came after I called. He took pictures etc., and said the mattress was bad. The day I was supposed to get a replacement, I found out 800mattress went bankrupt!

I finally found out I could contact Sleepy's. I had to go through such a hassle with them. They retook pictures, etc. They finally told me go online and pick out a mattress. I saw there were no mattresses equal to the price I paid so of course in order to use the credit I had to pay extra for a mattress. This is a bad business! This mattress is sagging, and I can tell it's like the other one I had. I heard from my own doctor that one of his patients worked for them "refurbishing" old mattresses.

They then sell them new. I am sick of these people getting away with this! I paid a lot of money and now have garbage! Our backs kill us everyday. I just can't even begin to think about all of the trouble to go through again to replace my mattress. Then, will I have to pay more and will it also be refurbished? I'm so upset. I would never recommend 1800Mattress or Sleepy's to anyone!

I ordered a Sealy pillow top mattress and it arrived just fine. However, three weeks in the mattress is sagging on both sides of our bed. They sent out an inspector and said it is not covered by the warranty as it hasn't sagged enough. Really? They said I could wait 3-4 weeks and see if it sags more and have it reinspected. Otherwise, there is nothing they can or will do. I am 8 months pregnant, do I really need to be dealing with this? Three weeks and a bed is sagging. We are no obese people. We are not even overweight even with me being pregnant. I am 5'1" and my pregnant weight is 135. Is there anything that can be done about this? I am getting ready for the arrival of my baby and have many things on my mind. This is not a case of abuse of the merchandise; however, it is complete lack of customer service. "Not covered because it hasn't sagged enough." Really, are they serious? What can I do?

This business lies to get an order and does not deliver what they promise. They are not Better Business Bureau accredited but promote Customer Care department has been featured and deemed a preferred retailer several times by the Better Business Bureau list published in the Daily News and New York Times. I called 1-800-Mattress on January 4, 2012 and asked for a King Koil brand mattress pictured on their website. My salesman was Dale. A red flag went up after he read back my order and did not mention the brand name of King Koil. However, when asked, he said that I would get a King Koil. The second red flag went up when I asked if I would get an email receipt. What vendor doesn't send an email immediately after you place an order these days? Dale said, "Don't worry.

You'll get a receipt when it is delivered." Dale told me that if I wanted to return the mattress, all I had to do was pay $130 and a delivery fee. The next day, I received the mattress and the King Koil brand was not on the receipt or the bed tag. Unfortunately, the bed was signed for while I was on the phone, trusting everything Dale had promised and noticing it after delivery. I called Customer Service and was told that there were no returns, only exchanges. It was January 7th by now and Dale was put on the phone. He said he had to do some research on what I wanted for replacement and would get back to me on the 10th. Of course, I did not hear from him and now must chase his incompetency, losing more time out of my day because of this horrible company. After reading all the complaint websites, I would have never even called this company. The bottom line is that I will always keep their name out in my conversations as an example of why not to buy from 1-800-Mattress and why I will always check complaint websites before making an internet purchase again.

This was the worst customer service experience I have ever received. I ordered a mattress on December 13th and called the company to schedule the delivery, since it would not allow it online. I tried it for 2 days and each time the system "was down" and that somebody would call me back that day, nobody ever called back.

Finally, on the 3rd day I decided to cancel my order but they said they would provide me a discount and delivery the next day so I relented. When the delivery arrived the next day it was the wrong mattress and the guy had forgotten the bed frame. I tried to reach customer service and again they told me the system was down! I have been trying to get a refund ever since with no luck because their system was always down. Do not buy a mattress from here. Its not worth the $50 saved.

Ordered a twin mattress set on Dec. 10. Called multiple times to get delivery scheduled due to their computer system being upgraded. Finally decided to cancel on Dec. 15 and was offered a discount and delivery in 2 days (Dec. 17) so I relented. Waited on Saturday from 9 to 2 for delivery. It was never delivered and I called again to cancel. Was told that there was no record of the delivery being scheduled or discount offered so I requested confirmation of the cancellation. They said their company does not offer confirmations of cancellation and was told that they have no way to confirm a cancellation. They refused to even send me an email. In addition, I was told that crediting back my card would take another week. (One star is too high.)

I will never order from this company again or Sleepy's, which I have researched and found to be their parent company. I think it is ridiculous that they can't confirm a cancellation and that they can't confirm that they credited my card. And why should it take a week for the credit to appear on my credit card? If that's not illegal, it should be. They sure can charge my card immediately. At the very least, it is extremely poor customer service.

Avoid this retailer. King size Serta caved in and the inspector (who was one of the nastiest people I've met) indicated that the mattress failed because it had a stain and that the box spring was not supported properly. I watched as she moved the box spring off the center beam and photographed it, a totally dishonest move. The company stated that the warranty was invalid due to the stain and the fraudulently staged box spring issue. I'm going to small claims court on this one.

Just remember folks, when you're in the showroom of this vendor or on the phone, these eager salespeople who appear to be helpful turn into dishonest and disreputable thieves. This is not something you're expecting when you fork over hundreds of dollars to them for a product you think will be quality.Buyer beware!

The complaint is dropped. This morning we received a mattress cover and we thank 1800Mattress. Please remove them from your complaint list.

I purchased a mattress and a mattress protector. The mattress was delivered without the protector. Unfortunately I signed for both. The driver Sal from warehouse 97 truck #** delivered the mattress without the protector. I asked for the protector and he said it was out of stock and they would ship it ups. The company contacted Sal and he denied everything and said he delivered the protector. My mistake is signing for both but no excuse for the driver to lie or forget the situation. It is not the cost of the protector. I am a senior citizen age 82 and was taken advantage of. The driver also received a nice tip.

I bought a Simmons Phenom Luxury Plush mattress from 1800mattress.com. I was hesitant because my wife has serious back and neck problems. The salesperson assured me I had 30 days to return it if we weren't comfortable. After 1 week, she was in terrible pain and had to sleep on the old mattress.

She visited mattress stores and selected a firmer mattress. We called on day 29 and were told that customer service didn't work weekends. I requested they document my call. I called Monday and was told that I had to have called by day 21 from when I had taken delivery in order to exchange the mattress. That was not what I was told before the sale. The "best they could do" was to offer a $600 credit on any future purchases.

Exactly what do I do with the nearly $3000 mattress my wife can't sleep on?

I bought a full size mattress and box spring from 1800Mattress.com 5 years ago with a 10-year warranty. Keep in mind, I bought this from 1800Mattress.com. Now I'm having a problem with the mattress. It's very flat, so I called customer service yesterday. They told me that because the manufacturer of the mattress went out of business, they couldn't do anything. What is the purpose of having a warranty? And why buy from them? I don't think that the consumer should be penalized for that.

One year and a half ago (January 2010) I ordered a Queen Mattress from this company. I was having back problems at the time and thought a pillow top mattress would be a good idea. The mattress in the website looked very good (good quality) and it said it's normally worth $2,400 (or so) in other stores. Well, I was fooled. The mattress arrived and I noticed it was not the same model number they advertised in their site. I mentioned that to the delivery men and they told me to contact the store. When I did they just said that the pictures on the website are not the exact mattresses they deliver. They deliver similar good quality mattresses.

They were not very helpful. I figured I'll try this mattress, and it would be more of a hassle to return it (since they made it so complicated and I would have had to pay $100 to return it, etc.). Truthfully, I regret having dealt with them and buying it. It was never good. Right away it sagged and felt bumpy and uncomfortable. The middle section of the mattress protrudes. I've been sleeping on my sofa for more than a year now, because that mattress gives me terrible back pain (I don't have pain while on my sofa). My husband deals with it; but also says is not comfortable at all. I will never ever buy anything else from them. Customers beware! What you see in their site is not what you get. They deliver very poor quality mattresses that are not worth the price. I even wonder if they're re-conditioned mattresses. They con people into believing they'll get something that is top of the line, when the contrary is the case. Sad... sad that certain unscrupulous business man take advantage of others! They're just ripping people off. Beware!

I called and ordered a pure latex matress with a 3" topper. I was convinced by the sales man, Keith, that this was the best mattress out there. That was a lie. When the mattress was delivered, it didn't have the warranty card on it. I contacted the office to let them know that I didn't want to accept the delivery with out the card. The woman I spoke to, said she would have it mailed out. After sleeping on the mattress I found it very uncomfortable. The worst I have ever slept on. I sleep better on the couch.

I figured maybe when I put the topper on it, it will feel better. When I came back from vacation I found the topper in a box sitting out in the rain. It had been out there for 4 days. When I opened the box, the topper was wrapped in plastic so I figured it would be ok. But to my horror, I found what looked like blood stains and it smelled like fish. I called the office right away and let them know. The woman I spoke with said to throw it out and she would send me a new one. I waited and waited for the new topped but it didn't come. So I called to return the mattress before it was too late. When I called they told be I can't exchange it because I didn't purchase a mattress protector. I was never told I needed to purchase one. So they told me that I had to buy one for $59.99 inorder to exchange the mattress. This didn't make sense, but I said ok. They said they would have my original sales person, Keith, do the exchange and he would call me right back.

After days of not hearing back form him, I decided to call them. They told me when he was available he would call me back. When I did speak with him I had to spend $99.99 inorder to exchange the mattress. I am so fed up with this company. I will never, ever, ever, ever, buy a mattress form them again.

I called these people and told them that I needed a mattress delivered for my grandson who suffers from MS in Chicago and that it was an emergency as I had just found out that his mattress was falling apart.

Norma took the order and told me that it would be delivered between 8 and noon today, 6/4/11. I left her with instructions that if this could not be done to call me immediately and I would have to find an alternative. I received the email verification and thought everything was fine. As I am in federal law enforcement and travel quite a bit, I was happy that this was done. I relayed all the info to my grandson and life went on. About 6 pm, I received a call from my grandson stating that he got a call from the delivery people stating they could not deliver till Tuesday. I called their lovely customer service and spent 15 minutes on the phone with a nice gentleman who could not find my order. Yet when I was transferred to Tracy, a supervisor, she found it. I explained what happened and what I was told. She stated that I needed to contact the shipper.

I explained again that this was not what I was promised nor was I advised as to the delay. I also stated that if this is the way this company does business this will be my first and last order. Her response, "Oh well, you have to contact your rep (Norma)", and she attempted to transfer the call. This was a nightmare as it goes into a voice mail loop and you cannot get to a live person. Now my grandson does not have a mattress that is serviceable. I could have caught a flight back home and saved myself all this aggravation; I will cancel this order. Spend more money to fly home and ensure that the job is done right. The lure of easy purchasing is sometimes the root of the bitter taste of unmet expectations.

Buyers, be aware! Do not ever buy anything from this company. They are a scam and want to just rip your money even in this economy. I just recently purchased two mattresses from 1800mattress.Com (one was Sealy and the other one was Simmon). I was told on the phone when I placed an order that I could refuse the delivery on the spot with no problem. When it arrived, after a week, it didn't look right. And I have old Simmons which I was going to replace with new ones. It looked nothing like my old Simmons. In addition, it was nothing like how they described it would be on the website. While I was examining it, I told him it looks fake and he said that I need to call customer service and there is nothing he could do. Which means that you cannot refuse it on the spot. They just say it to persuade you to buy their mattress. I examined it more after he left and I found out that they used cheap raw materials and sewing was done very poorly. The back side is even more horrendous. The mattresses didn't look like name brands I purchased at all. I decided to call the customer service next day as it was delivered late. When I called the following day, no one could help me and then they transferred me to the online management office. I had to leave a voice mail since no one picked up the call. I left a brief message about what happened, 24 hours passed by and no calls. I made several attempts to call them the day after but to no use.

Finally, on the fourth day I got a one chance to talk to them. And the person was I speaking to was not very nice. I told her my situation and all she could say was, maybe, I got a defective piece. And I asked how can I get two defective pieces? She said she didn't know. And I also told her that the mattresses don't match the description and she told me that when you purchase it, it says that "the product may not be similar which is being shown above". I said where does it say that? I didn't see it anywhere when I was purchasing it. She failed to show me where it is. This business lies to their customers to get their money. They do not care about their customer as long as they get the business.

I even chatted with the agent online and they said yes to product being the same and mattresses meeting the description. I am in process of getting my refund. I will try and try until I get my money back. I will even file a small claim. I will not let these people take out money just like that. But I am here to warn the future buyer to be very aware when you buy from this company. Do not, I repeat, do not buy anything from them, they will take your money on one hand and deliver some cheap mattresses which sags when its is brand new, from the other. If I could stop even one person buying from them then that would be really meaningful. At least, that person will be saved from this fraudulent company and will be saved from headaches, an extensive waiting period, a lot of talking to different agents, and oh, repeating the situation 1000 times. Peace!

I bought a Mattress with Box Spring from 1800-MATTRESS (online) last year in August. This mattress was fine for few months and started sagging after that. This mattress became so uncomfortable that it started hurting my lower back. I tried various options like putting the comforters below the mattress, turning the mattress periodically and every thing I tried was in vain and didn't improve the condition at all. Instead it made it worse.

As the condition of the mattress was becoming worse, I was thinking of buying a new mattress and looked at the invoice (this was the only receipt I got when I bought this mattress) I got when I bought the current mattress to look for any kind of warranty on the current mattress. The invoice said that it only has 3 months of warranty.

Thinking that the warranty has expired on the current mattress , I went to nearby Sleepy's store looking for a better mattress and explained to him the difficulty I had with previous mattress and he looked up to the details and said that my current mattress has a 10-Year warranty.He asked me to call 1800-mattress and explain the situation.

I was surprised to hear that because 1800-Mattress (where I originally bought the mattress) never gave me a Warranty Document and never mentioned any kind of warranty in any form.

I then talked to Warranty department at 1800-mattress and explained the situation. 1800-mattress scheduled for a Bed check inspection and finally gave the report to back.

I got a call after they received the expert's report, only to be told they found a stain, which the expert never told or showed me, and said the entire warranty is void. In other words, they agree both the mattress and the box spring is defective but a stain I can't even find, voids the entire warranty. They said you're stuck with the defective mattress and box spring because of a stain, that has nothing to do with the sagging mattress and box spring and a stain I can't even find.

What surprised me is that , instead of accepting that they have sold a defective mattress to the customer they wanted a silly reason to decline the warranty giving some unnecessary reasons (like having stains).

First of all 1800-mattress didn't give me the warranty document when I purchased the mattress. When I raised this issue they said that if I need the warranty they will mail it out to me now. Why was this not sent me when I bought the mattress? This way I would have known the warranty rules.

I have read elsewhere that they will find anything they can to void a warranty and not be held accountable for the defective merchandise they sell and now it's happened to me.

I placed an order with 1800.mattress via Sears. My story sounds similar to a complaint I just read on your site before submitting my complaint.

I placed my order as I stated with Sears for a California mattress set thru their 3rd party vendor 1800mattress.com/Sleepy's

Donna, it seems is attempting to suggest (after substituting a King Koil Delilah for my order of a Devine by King Koil) after I have received a sale priced mattress that my mattress cost $951.00. It was replaced with a mattress on sale for $644.00. What this lady Donna seems to be suggesting is that she doesn't know what mattress replaced my original order and she is the individual who made the switch.

It seems as though these people may have a scam going on to defraud unsuspecting consumers out of money by waiting until an order is placed to be able to immediately suggest to the consumer, that their mattress is out of stock and replace it with a sale mattress of similar quality but with the intent of keeping the difference in price between the originally ordered mattress and the sale mattress they, 1800mattress.com, substitute.

I called 1800Mattress on April 23rd, 2010 and ordered a mattress and platform bed for $435.27. I was told the order would not be shipped for 2 weeks and had seen similar documentation on the website, so it was no surprise and acceptable to me. The funds were removed from my account on April 24th, 2010 and I waited for someone to call me back to arrange a delivery date. May 4th, 2010, I called 1800Mattress because it was almost 2 weeks and I had not been contacted by a sales rep so I wanted an ETA on my items. I was then told that my order would not be available to ship until at least May 20, 2010. As expected, everyone was very apologetic but I don't want apologies. I want resolution. So I asked very plainly, "is there any way this order could be shipped within the next 7 days?". I was told "no". I then asked to cancel my order and receive a refund but was then told they would be unable to return 50% of the cost of the platform bed. I told them I could not accept less than 100% of what I paid as no service had been given.

1800Mattress insisted that this was policy so I abruptly hung up ending our conversation and contacted my credit card company in order to dispute the charge. I then called back 1800Mattress to alert them to the fact that I was taking actions against them. At this point, they agreed to refund 100% of my money and said it would be completed in 1-2 business days. I have no faith the money will be refunded on their own initiative and will continue the process with my credit card company. It seems like 1800Mattress leaves off the last S for suckers.

On 09/22/09, I called 1800-mattress to purchase a king size mattress. I spoke to a sales rep, Eric. I requested to purchase a Sealy Ector Backsaver. It was advertised on the website1800-mattress on sale. Eric stated that that particular model was not in stock. He stated that he could give me a comparable mattress, which was just as good, for $449.76 plus free delivery and pick-up of the old mattress. I received the mattress along with the invoice, which totaled $449.76. That amount included a delivery charge of $59.99 and a charge of $5.99 which was not explained. Almost immediately the mattress began to squeak and sage on one side and on that same side the springs were bulging out from the mattress (not yet punctured through the cloth).

I started calling 1800-mattress in December 2009, although I did not start notating those calls until 01/21/2010. On 01/21/2010, I spoke to Anna. I told her that the mattress was defective. Anna stated that they would have to have an inspector come to my home to inspect the mattress. She stated that someone would be contacting me in 5 to 10 business days. On 01/29/2010, I called Ana back. I left a message requesting a call back. On 02/01/2010, I talked to Ana. She stated that she needed information on the name and model of my box springs. I called her back and provided the information.

On 02/02/2010, I called Ana back. She stated that the box spring set was approved. On 02/23/2010, I called Ana several times but was not able to reach her. I talked to Tracy on 02/23/2010. She stated that a referral was made to Mattress Marshals on 02/18/2010. An inspector came to my home to do the inspection. He took pictures and measurements of the mattress. I was told that the problem was very visible and met the guidelines for a replacement mattress. I received a call from Kim of Mattress Marshals. I was told on 03/29/2010 that the inspector would have to return to take pictures of the box springs. On 04/10/2010 I received a message which stated that the mattress was not defective, with no other explanation. I telephoned Kim, at Mattress Marshalls, several times and left messages. Have not yet received a return call.

NOTE: The back of the customer copy of the order form states that one must follow the care instructions on warranty card. I was never given, received or provided a warranty card. The business practices of 1800-matress probably should not be allowed.

This resulted to a loss of $449.76. I'm stuck with a defective mattress.

On March 13, we ordered a mattress. Two days later, we received a confirmation delivery call. The mattress was on the way but not the mattress we ordered. We were informed that they were out even though it appeared on the website. When the mattress came, we didn't sign for it, as directed by the sale representative. the delivery driver called the office, I spoke to them confirming I did not want it and the mattress left my house within five minutes of arriving.

I called back, spoke to a Sharon, who told me that a supervisor was "unavailable" and that most likely the money will be back in three days. I am not sure if or when I'll ever get a refund and I am currently out a lot of money for a mattress that I never signed for. I would suggest that customers steer clear of this company. Loss of $577.07. Who knows when I will get a refund.

I called to complain about a mattress I bought because soon after I purchased the bed, I had bed bugs. Customer service called me back and told me that she knows for a fact that it was not their mattress and I must have caught it somewhere else since I live in the city. She also told me I should pay for an exterminator out of pocket to confirm that I have bed bugs. She said 1-800-Mattress/Sleepy's will not take any responsibility and will give me a discount on a mattress if I want to replace it.

I can't believe a huge company like 1-800-Mattress/Sleepy's has employees like Katherine, who is supposed to be a customer service specialist and not know how to deal with customers. It is disgusting that they are not sympathetic to my situation and unwilling to take any responsibility. I have not been able to sleep and extremely uncomfortable scratching all day, not to mention that I can't wear clothes that expose any body parts because of the bites.

Do not buy a bed from 1-800-Mattress/Sleepy's because you might be the next person with a mattress that has bed bugs!

I called 1800-Mattress when I moved because I have ordered many mattresses from them in the past for my boss. Never for myself. I had a long conversation with CJ explaining that my boss always gets a Sealy Posturepedic but that I couldn't afford to spend $1,000 on a mattress. He recommended an International Bedding mattress and said I would be so happy with it--it's just as good as the Sealy but cheaper. All in, mattress, box spring, frame and delivery, I paid $750. The mattress arrived and they put it together.

The next day I went to put my mattress cover on it and discovered that there was a about a 1 inch in diameter hole in the box spring. And when I looked inside I discovered that it was made with cardboard. The box spring was literally made out of cardboard. So I did a little research and found an actual Sealy Posturpedic at Macy's that came in at just under $800 (mattress, box spring, frame, delivery). I called 1800-Mattress and they will not refund my money and take the mattress back. There is no way to return the damn mattress. So I asked them to give me a better but comparable mattress, not made of cardboard and to make the swap at no charge.

After putting me on hold for about twenty minutes, she told me it would cost $179! There is a "comfort exchange" fee and a delivery fee. The mattress was defective and they're charging me for a "comfort exchange". If I had wanted to spend $1,000 on a mattress, I would have bought a $1,000 mattress in the first place! Now I'm getting an $800 mattress and paying close to $1,000 for it! They are practically stealing money from me. I have never heard of a company that will not let you return something. The mattress is still in its original plastic cover! And did I mention they "accidentally" hung up on me at one point? This resulted to a close to $200 charge that I should never have had to pay. I'm going about a week with a defective mattress.

I purchased a queen size Posturepedic Preferred mattress from this company. In November we noticed an indentation forming on my side of the bed. We called 1800 mattress and they sent an inspector out to review. The indentation exceeds 3/4" and the mattress is only 4 months old. Neither I nor my wife are large people. We have support underneath the mattress and box spring to the extend; the last mattress lasted 10 years. 1800 mattress is refusing to replace or compensate us based on the fact, that the warranty card states proper support is required. We have proper support, as I stated the previous mattress lasted 10 years. This is a result of poor workmanship, shoddy customer service, and down right deceit. The company must display, what they term, proper support directly on the sales receipt or on the packing info when it's delivered.

In 2008, I e-mailed your organization about the king size mattress that my husband and I purchased from 1-800-mattress. To date, I am still being brushed off by this company. In the meantime, the mattress is getting worse. When I called the company again about two months ago, their response was that due to the economy and cuts they no longer send out inspectors. I received a form in the mail for me to fill out and to also take pictures of the bed and box springs. Neither I nor my husband can lift this king size mattress. He has a defibrillator and I have a L4/L5 back problem, among other things. I have not heard back from the company. We paid cash for this mattress, almost $2,000.00. Our bodies ache terribly after trying to sleep on this mattress. Every day is torture just thinking about trying to sleep on this awful mattress. I had to buy a pad and it still doesn't help. It is a so-called plush mattress, but it is sagging and you can feel every coil or wire, it squeaks, etc.

I ordered a queen size mattress and box spring Luxembourg set. The set was defective from the beginning, it is now 6 months later and it's sagging in the middle at 4 1/2 inches. This according to the expert 1-800-Mattress sent out. They also found that the box spring was defective. I called 1-800- Mattress after they received the expert's report, only to be told they found a stain, which the expert never told or showed me, and said the entire warranty is void.

In other words, they agree both the mattress and the box spring is defective but a stain, I can't even find, voids the entire warranty. They, 1-800-Mattress, said, I am stuck with the defective mattress and box spring because of a stain that has nothing to do with the sagging mattress and box spring and a stain I can't even find. I have read elsewhere that 1-800-Mattress will find anything they can to void a warranty and not be held accountable for the defective merchandise they sell and now it's happened to me.

It took me 6 months of calling them just to get an inspection done. I was told they had no record of my purchase and they doubted I even bought the mattress from them at all. I had to send them a copy of my receipt because they did not have a copy of one. I was told they were taken over by Sleepy's and they weren't able to access any records from 1-800-Mattress. It took me months of calls (waiting at least 20 minutes on hold each time) and numerous faxes of my receipt just to get them to admit that I even purchased the mattress from them. They said, "Unless we find your receipt in our records, we don't consider this a legitimate purchase."

Keep in mind this went back and forth for about 6 months. Now I finally get an inspector to come out, he admits the mattress and box spring are both defective but like other customers, they won't do anything about it. I'm stuck with a 6-month-old mattress and box spring that are both defective and 1-800-Mattress gets to rip off another customer. Never buy from 1-800-Mattress or Sleepy's ever! Like me, you'll regret it!

I ordered a mattress on 10/21. I attempted to cancel said product on 10/22 with salesman Ted. He was very belligerent and would not cancel sale. Got husband involved and he attempted to cancel sale on Friday, 10/23. He was told it was too late to cancel scheduled Saturday delivery. He then called customer service, the delivery company and attempted to reach Ted who was not available. Told all parties involved we would not accept mattress if delivered. It was not delivered.

I called Tuesday, Thursday and Friday to inquire why the charge of $1185.19 was still on my American Express credit card. I was told every time it would be removed. Where does this company come off putting a charge on my credit card immediately and does not remove said charge after a whole week has passed? I have contacted Amex and filed a dispute but I want to let other consumers and the BBB, and Consumer Affairs know of this company's deceptive sales/billing tactics. Erroneous charge is still on my credit card. Thank you.

I've been using them forever. I've recommended to everyone. Never again. I ordered a mattress. I was told twice it was free shipping. The days went by and I didn't get a call for delivery nor did I see the charge on my card. I called and I was informed that my order was rejected by Mattress Firm that delivers because they had to charge me $125. I said it wasn't my problem.

The supervisor, Mr. **, called me and said he found another company that would ship it but it would take a few days longer. I was charged for the mattress. Ten days have passed and no one has called. I called again. It was as if I didn't exist in their computers. They finally found my order. They claim my order was cancelled. Why wasn't I notified and more importantly why was I charged if it was cancelled? Even more important, the salesperson said I have to go somewhere else for a mattress. So I did, US Mattress. Great! I can't get the mattress until the very day I need it. But at least I'll get it.

I had used 1800Mattress a long time ago, and it went well. So we called them to get some information about buying a mattress for my son. I ordered a mattress after discussing what we were looking for with the salesperson. She was really helpful and suggested a Simmons Eurotop mattress (a pillow top sewn into the mattress rather than sitting on top, she explained) that happened to be on sale from $850 or so to $450. I asked if there was a warranty, and she said that it had a 10-year warranty.

When it arrived 2 days later, it was very thin (5" thick!), and I asked the delivery guys to wait while I went to look at the description she had given me. I asked them if I had a few days to return it once I talked to the sales rep, and they had no idea what the policy was. They left (They seemed like they were in a hurry). And I immediately called the salesperson back to describe the mattress that arrived and let her know that it only had a 1-year warranty (not 10 years as she had said).

She was surprised and upset that the mattress was not what was described to her on the computer, and she told me I should switch it. At that point, I assumed it was just a mix-up; and I would exchange it for the right mattress. She gave me a few alternatives (both were more than what I had agreed to spend on the mattress I ordered) and told me to call the customer service department and that she couldn't help me with the exchange.

After waiting about 40 minutes for customer service to answer, I told the customer service rep what had happened and that I had a few suggestions from my sales rep. But I needed to know how much I would owe if I chose a specific model. He told me he didn't have that information, so I asked him for some more info about the mattress she had suggested. He said he didn't have any information about the mattresses and that I'd have to talk to sales about that or he could put me on hold and see if he could get the information.

He put me on hold for another 10 plus minutes and came back saying that someone would have to call me back. He mentioned out of the blue that the mattress could not be returned, just exchanged. At that point, I hadn't ever considered returning it. I was figuring I would exchange it for the mattress I was originally looking for. But I told him that no one had mentioned that there were no returns. How can you have an over-the-phone mattress business and not accept returns and never mention it during the sales process? He said, "It's on the back of the paper you signed when they dropped off the mattress." Oh, interesting.

I asked for his supervisor, who also was very nice. She proceeded to find the info I was looking for but quote me over $100 more than what the sales rep quoted me for the same mattress--a total of $230 more than what I had agreed to pay when I ordered my mattress! When I asked her about the price difference, she said she looked at my notes and there was nothing mentioned about the lower price. Sure, we'll fix it for you, if you'll pay us $230 more than you planned! It seems like a scam to me. Deliver a significantly substandard mattress and then suggest a mattress over 50% more than what was purchased to get the customer what they thought they were getting.

The supervisor was supposed to have my sales rep call me about the price and more info about the mattress that night or the next day, but she never called. I immediately called my credit card company and told them I want to dispute the charges, return the merchandise, and go elsewhere to get my mattress.

I got a call the next day (2 days after I had spoken with the customer service supervisor) from someone in customer service confirming that I was switching from the Simmons to the Sealy and asking what time on Friday would be good for delivery. Huh? I was waiting for a call from someone who could help me figure out an appropriate swap for what I thought I was getting but didn't, how much it would cost me, and whether that would work for me. She was very nice (they all were) and heard me out and told me that she agreed totally and that for some reason, that particular mattress that we were looking at had no warranty information available. She said she'd give the info to the head of customer service and that he'd call me within 24 hours. No call.

I called my sales rep back 2 days later (Otherwise, I would have sat on hold for another 30 minutes, waiting for customer service to answer!), and she was upset. It hadn't been resolved and told me she would tape a paper to his window so that he'd see it and call me the next time he was in his office. He called me the next morning, as I was getting ready for work, and within 2 minutes, he had me wanting to hang up the phone.

Ironic that everyone else in the company was able to understand what the problem was and want to fix it, and the head of the department was close-minded and difficult to talk to! I asked him if he knew my story, so I didn't repeat my self again (for the 4th time) if I didn't need to (I had spent close to 3 hours on the phone with 1800Mattress reps up to this point--totally pleasant conversations--and had felt like they were willing to help me get this straightened out). He said, "Yeah, you are trying to decide between a Simmons and a Sealy, and you want a 10-year warranty." Not exactly my situation at all!

I told him what had happened and that the mattress that was delivered was not the mattress described. I told him that my husband happened to go into a mattress store to get a frame and saw a similar mattress to the one that was delivered, and it was over $100 cheaper than what I paid. He said, "You can't judge a mattress by looking at the outside; it's the inside that determines the difference." It's a 5-inch mattress!

I have owned quite a few mattresses over the years, and none of them have been less than 7" thick (not on purpose). I never knew they had them that thin! The point was that the mattress I ordered was not what I received. Whether it was because of how the sales rep described it or what she was given as information, it was not what I wanted. I didn't change my mind or decide on a different size or softness.

He was not interested in my situation. He told me that I could have refused it when it was delivered. I would have, but the delivery guys had one foot out the door and I didn't have time to call and talk to the sales rep before they left! He said that he could honor the 10-year warranty on the mattress we received and that he'd send that to me in writing. I told him it won't last a year with my 13-year-old son who's about to almost double in size over the next 5 years!

So I get a 10-year warranty on a 1-year warranty mattress and have to deal with that in a year or two? He said I got what I ordered and asked if I want something different. I asked him if I could please speak with his manager. He told me he was the Associate Director of Customer Service. I asked for the director. He told me he's the highest person I can speak within the department, except for the executive group. I said that I'm fine speaking with the executive group, and he said, "You can write them a letter." I told him that I had to go.

That for the first time in all of the conversations with 1800Mattress, I was really upset; and I needed to call him back after work. He told me he'd be there until 4 (Thursday night) and then not again until Tuesday afternoon. Nice hours by the way for the man in charge of customer service of a telephone sales organization.

I called my sales rep the next day, hoping to talk to whoever covers for him while he's gone, but there was no one. She said that she was coming in on Saturday (her day off, but coming in for some reason anyway) and that he'd be there then and she'd talk to him and call me back on Saturday. No call. So now, it's Friday, 2 weeks after the delivery and initial calls to 1800Mattress to get the mattress I was expecting to receive; and I am gearing up for yet another call to try to resolve this issue.

I cannot believe that a company that claims on its website that it has "award=winning customer service" and a "free return guarantee" is really this poor in taking care of customer concerns. I am still hoping to resolve the issue and get the mattress that we want.

I bought a queen size mattress and box spring two weeks ago. The first week it sat in the empty apartment which had been empty for 2 years. The second week I took the plastic off the mattress. The box spring did not have plastic. After sleeping in the bed 1 night I had two small red itchy spots on my leg when I woke up. Over the course of the week I had more bites on my back. I decided this must be bed bugs.

After being away for the weekend I called the exterminator. He said to put plastic over the matress and sweep the floor often. After putting plastic on the mattres I woke up with more bites. I did see two on the sheep and one on the plastic. I called 1-800 mattress and they said they were not responsible for bed bugs.

Bites and physical discomfort. Washing all the clothes in apartment, plasic covering for the mattress and box spring. The exterminator said to try the plastic first then call him. It will take at least 3 treatments

On December 26, 2008 I went to buy a mattress set at 1-800-mattress store located on 442 86th street, 2nd floor brooklyn, ny 11209. The manager showed me a set that was a floor sample and indicated to me that I can purchase (as is) and that there is no returns for floor samples. I asked Mr. Sam Alba if the mattess had any damages and he indicated two small stains and showed them to me. I agreded to buy the set, box spring and the mattress because that was the only thing that I was able to see. Mr. Alba assured me that the set would be taken to the warehouse and wrapped in plastic and then delivered to me.

At the time of delivery the mattress set was covered with plastic as he indicated however again i was not able to see underneath of the box spring until I started to get bug bites at night and actually see the bugs. I flipped both mattress and then that was when I dicovered the nest of bugs, I grossed out. I called the store and the phone was disconnected. I walked to the store and the it closed and it appeared that there was no merchandise in there.

I had to get the box spring out of my home, so I took samples of the bugs, matress material with stains of blood and also pictures of the the bug the bites on my arms. The bed bugs have been spreading throughout my bedroom and are biting my family that live with me. The next day I went to the store to tell Mr. Alba but the store had been shut down, with no information of the new location. I haven't been able to sleep and these bites are very itchy and even hurt.

I have not been able to locate Mr. Alba and when I called customer service to request to speak to a manager I was told the he was not in. As of yet I haven't been able to speak to anyone who can guide with my grivence. This mattress set has been paid by credit card company $351.15 and I don't even have the set with fear of further containation to the rest of my home.

I purchased a mattress october 18 and in one month I realized that the mattress was getting body indentations. I called them within the second month of having the mattress complaining about the indentations. And they gave us a date that was not appropriate for us. Finally they gave us a date on Fedaury 2. But the mattress was leaned up for one month because it was too uncomfortable to sleep on. The insurance company claims that the body indentations is only one inches, but the warrenty says 1-1/2 or greater. So they claim we are not covered.

Pains all through out my body and sleepless nights.

I purchased a mattress (Sealy- Luxembourg) on January 16, 2009. I felt some discomfort when sleeping on the mattress. Thus, I decided to exchange the mattress for a type that I previously had. I requested to make an exchange for the 1-800 collection (The Classic Gem). I spoke with representative named Karen on February 5, 2009 initially at 8am (est) and then at 1:30pm (est). She initially informed me that the exchange could not be done because they don't deliver to my particular area. So, I asked her what were the boundaries and she couldn't give me an answer. She stated that I could only choose from a select few. I then requested to speak with a manager. This conversation occurred at about 1:30pm (est).

West (manager) stated that this exchange could not be performed because the mattress that I presently have and the one that I would like to make an exchange for are from two different warehouses. I asked him if something can be done and he stated that he would speak with his superior to see what can be done. He was supposed to call me back that day and I haven't heard from him since. When I tried to contact another manager (Troy) on Friday, West was supposedly not there, I only got the voicemail. Apparently, my calls were being ignored because it occurred throughout the entire day on friday February 6, 2009.

PS The receipt only states that a refund is not possible and that exchanges on mattresses can be made providing that the desired mattress is of equal price or greater. The mattress that I would like cost more than the one that I presently have.

King Koil Twin Ashland pillow top twin mattress and box spring ordered 9/20/08 delivered that sunday. The pillow top developed large wrinkles and bulges and the center of the mattress is sagging causing severe back pain for my 13 year old daughter. Contacted customer service again today, explained my 13 y/o child is having to sleep on floor. Told nothing they can do for 1-2 weeks even with paper work expidited until an independant mattress evaluation can be done. Would not give me name or number so I could schedule appointment.

Contacted store in Wayne, NJ, told if I was lucky someone would come to the house in a month. Told to put mattress on floor or buy an air mattress. Customer service would not accept digtal photo email, I even offered to drive mattress to there wayne nj store which is open on sundays. Mike said he would not look at it, could not accept it, and has no stock of any mattress so could not replace it. It would be a waste of mine and his day.

The bed essentially has a sink hole in the middle of it. This is not a rotatable or flippable mattress.

Called the company because my mattress is sagging. They sent an independent company to ascertain wether or not it was sagging enough. According to the independent inspector it was not enough of a sag - though it sags more than 2 inches. I sent a registered letter to MR Napolean B which was received by his office on Nov 17th.I have yet to receive a reply.

Both my husband and my backs hurt every morning and if he moves in the bed I am woken. If he goes any where near the middle of the bed I roll toward him.

I bought a bunk bed for my 3 year old & 8 year old and was looking to purchase two mattresses. After visiting the Springfield, NJ store on 12/23/08, I went back to my car and spoke with a Carrie at 1-800 mattress and expressed an interest in purchasing a specific style twin & full sized mattress. She indicated that the style I wanted would not be available until 12/28/08 but that she could send me a loaner to use until that date and would then have my selection delivered on 12/28/08 at no extra cost. She also told me to call her on 12/27/08 & she would give me a window for the delivery time scheduled for 12/28/08.

I agreed to take the loaner solely on the representation made by Carrie that the items would be delivered on 12/28/08. I called her on 12/27 at which time she told me the items were still not in stock and if i couldn't wait, I should go back to the showroom and make at least two other selections. Determined to get this resolved promptly, I immediately dragged my two young children to the car on a snowy day and headed to the Springfield, NJ store.

I selected not two but three additional brands, immediately called Carrie and gave her the information. She left a message on my home phone indicating that the mattresses would be delivered on 1/11/09. I made several attempts to speak to Carrie to indicate that this was unacceptable because the loaners they sent were uncomfortable for my boys and caused them extreme back pain. The customer service department was rude and twice hung up the phone on me in my efforts to resolve this. On 1/10/09 I made yet another attempt to call 1800 mattress to confirm that the mattresses would be delivered on 1/11/09. After holding on the phone for 32 minutes, the rep I spoke with, Ramon, although polite, told me that the mattresses were not in stock and would probably be in stock sometime in February, 09. He also told me that in order for me to get either of the three mattresses I selected, I would have to pay an additional fee which would add up to close to an additional $400.00. I told him that was contrary to what Carrie & I agreed to at which time he told me he would discuss the matter with his supervisor and would get back to me sometime during the day.

It is now 4:57 on 1/10/08 and no one has gotten back to me. In addition, I called Carrie's direct number the same day and was told that she broke her leg & would not be returning to the office for sometime. I explained my situation to the salesperson on the phone & was told that he would investigate & get back to me. Thus far, he has not. As you can imagine, I am extremely frustrated and don't know what recourse I have in dealing with these con artists. I am stuck with two very inferior and uncomfortable mattresses for my boys which they no longer use because it causes them extreme back pain whenever they sleep on them. My boys are now sleeping on my bed and my husband & I are sleeping on the floor until we can afford to buy two new bed. We tried sleeping on the full size but it causes such extreme back pain that we're better off sleeping on the floor.

I ordered a mattress from them on Friday of last week, they never called me back to set up delivery, they promise 24-48 call back and delivery within 5 days. I finally after calling them several times over the past 2 days found out that it could take weeks before my mattress was delivered. SO I cancled the order.

Ended up costing me a good bit more because I had to go to a local store and get a mattress so my friends could have a place to sleep for their visit this weekend.

I purchaged a new mattress on 8/08 which sagged and 1800mattress gave me a comfort exchange, which of course I had to spend more money on a different mattress. One month later I am experiencing back pain and since this would be another comfort exchange, they will not honor it. Now I am stuck with back pain and a $1300 bill and no sleep. I am going to file a complaint with BBB but I know as the consumer, I will end up getting screwed. I will never buy a mattress from them again.

I purchased King Size Seally Mattress, unaware of the numerous defects as evidence of mattress sagging in middle more then 2 inches on all angles. Mattress falling apart, springs protruding from Mattress. On edges of Mattress the staples are pricking my fingers. Currently, experiencing severe lower and upper back pain with headaches, body suffness due to this defective 1-800-mattress.

I am never able to receive a full night sleep, my head hurts. I have contacted 1-800 Mattress numerous times, yet they would make excuses, never to have the mattress inspected. I am in pain every single night with no rest. Please help me resolve this matter quickly.

I purchased a mattress and box spring from 1800mattree in 2004. The Mattress collapsed in the center causing a depression about 2 [inches] deep . I contacted them in 2006. They send an adjuster from Nations Pride to evaluate the mattress. They concluded that the depression was not deep enough to warrant a replacement mattress.

My son began having lower spine pain directly related to the Defect in the Mattress. I contacted them multiple times , but received no reply. When they finally did reply they said they could not replace the mattress, or provide any type of compensation. The warranty on the Mattress was for 10 years. I do not know where to turn. Can you help?

I ordered flowers from 1800Flowers and when I received it, I was furious, it looked nothing like the picture listed on the website. The flowers did not look fresh and it totally came in a different vase. The flowers were supposed to come in a clear vase with rocks and dried wheat but instead came in a dark blue vase with nothing else and I emailed them and this was their response to my complaint: Standard message people have been getting.

They should have at least notified me that they were going to replace it with something else. If I wanted something else I would have ordered it, but I wanted that specific item. Very very displeased.

Gerry Lundy and another Showroom Manager pressured me into buying on the same day, stating that a mattress would be reserved for me at the warehouse once I gave my credit card number to put on hold. I told them I would need to first sell my bed, so would take up to a month to have room for the new bed. They said this was fine and that I would just have to call and the mattress held for me would be delivered within the next 1-3 days. I called to have my mattress delivered, and I was told that they were out of mattresses and that I would have to wait until they received their next shipment.

Alex, who I first spoke to refused to believe that I was promised the above. He said he would call Gerry Lundy and call me back in 10 minutes. He did not, but said he did. I had to call back. I then gave him my cell number again. He promised he would call by that evening and he did not. I called the next day and complained about both the Showroom Managers'outright lie as well as not receiving a call as promised. I spoke with George who was not helpful, refused to believe that I was told the above my the Storeroom Managers, and told me that Alex did not have the right cell number for me. I asked to speak with a Customer Service Supervisor. He claimed that none was available, but that one would call me back.

I received a call from 1-800-Mattress, stating that they would not charge me the delivery fee. I told them that I was not going to be charged that fee anyway. I cannot understand how they don't have this in their system! I was then offered $50 off. This was not much considering the amount of days I would have to sleep on the floor. I then found out that I was again speaking to George, when I was told a supervisor would call me back as I had requested. George again told me that a supervisor would call me back, and I never received such a call.

1-800-Mattress claims superior customer service and I experienced the worst customer service in many, many years. I was outright lied to by two storeroom managers, who even brought me to their computer to show me that I should buy now to hold what was currently in stock. I had to make repeated calls back and gave my cell number numerous times. I was told twice that I would receive a call from a Customer Service Supervisor and never did!

I was forced to sleep on my floor for over a week. I have two herniated discs and this was very painful. I could not sleep well.

They are not who they say they are! They use the worst florist in town to deliver my moms flowers. First i purchased Pour you heart out and it looked liked someone just but mess together to say it was a flower. so when i called to complain i ordered Fields of Europe and online they looked very nice. But in person, they looked like the florist picked flowers out of the field in the country of Mississippi! I was not happy at all about this. They were not very helpful at all with correcting the problem. After i told them about trhe horrible florist, they sent the new flowers by them also.

I have been fighting with 1-800-Mattress for 2 months to get an exchange or refund on a new mattress that cost $2,750.00 on 3/6/08. The bed was a replacement (and upgrade- I paid an add'l 450.00 for it plus a 59.00 delivery fee) for another new mattress I purchased from them 6 months prior.

The first bed had been returned for the exact same reason. The first bed was plusher and it caved in the center- only one person could sleep in it since the only comfortable position was in the center- the sides were too high and forced you to roll into the center. After three months, the second mattress had the identical problem.

A mattress inspector came out and said it didn't meet the criteria of being defective (the indentation has to be 1 1/2 or 2 to be deemed defective- but you cannot lie in the bed when the measurement is taken and the measurement process is not accurate according to my an engineer friend who was present in the room when the inspection was being done).

The customer service people at 1-800-mattress say that all beds are now made like this and they can do nothing about it. It is called a body signature,& this is what the public wants. They also claim that due to strong inner spring construction- the mattress is acceptable and make you feel that it is your imagination that the bed is defective.

My daugher and son-in-law in Nevada sent me long stem roses for Mother's Day through 1800flowers.com. The flowers arrived Saturday the 10th of May in a box that was shipped from Houston,Texas to my home in Florida. I opened the box as soon as it was delivered and found the flowers were hot, wilted and some of the stems were floppy and no longer erect.

By Sunday some roses were already dead. I know the kids spent a lot of money on these flowers and as not to upset them told them the flowers were lovely. I don't expect anything but want to warn others away from this business or to add credence to those that are filing formal complaints. It is amazing that the flowers could not have been sent from somewhere closer to home.

Ordered a JamesTown Laxex 4 Seasons mattress, which was described as a semi soft feel. When I received the mattress I sunk right into it. It was extremely uncomfortable so I called the representative that evening and left a message. Since I did not get a response I called a manager the following morning and explained the problem. I was told I could exchange the mattress for equal or greater value.

However, I was not advised of this at the time of my purchase nor does the contract reflect this. The contract only states they will provide one exchange. There is no mention of the type of mattress that can be exchanged or that the mattress had to be exchanged for a mattress of equal or greater value. Now I am forced to purchase a mattress from a company I do now wish to deal with. I would recommend you go to a store and try your mattress before purchasing it.

In 2007, my husband wanted to replace an existing king size mattress set. We were fairly newly married and this was a set he had. We decided to go to 1-800-Mattress. We chose a Baldwin's Plush Top King with matching box springs. A few months later, we complained about the mattress and box springs. The box springs were squeaking and the mattress was sagging. They replaced the box springs but their opinion about the mattress was that it had normal padding decline. Later we complained again.

They sent another service tech out who used a different instrument to measure the sagging. Their customer service woman called to tell us that the tech's information showed no problems. We were informed that Sealy, the manufacturer, made these beds that are higher in the middle, yet lower around the edges. We feel as if we are sliding off the bed all night long. At times we would as a couple like to sleep together in the middle but it's next to impossible. We have what seems to be a thicker pad going down the center of the bed. We wish that the salesman who sold it to us and the manufacturer would inform people that if they buy king size beds you will sleep on an angle. Also, in the showroom, the displays they show of the mattress isn't what you'll get throughout the mattress. There should be a law against that, too. Another question we have is about the soil policy - that this cancels out the warranty. If the mattress has to be returned, what difference would it make since it can't be resold? Thank you for whatever direction you can give us at this time.

I was highly disappointed with the customer service that I received on Feb 14, 2008. I purchases 2 full size beds with box springs and headboards on 2/9/2008 in the Huntington Showroom. A store manager wrongly informed that there would be no problems with moving the 2 other beds to my garage. [This is considered a verbal contract.] The delivery truck showed up at around 12:15, and I was told that they do not do that. I was upset and angry but never threatened them. They followed me upstairs in my house (without being invited) while I was discussing this with their so-called customer care/dispatch department (a joke of a name, if I ever heard one). I told these gentlemen that they did not belong upstairs in my house until this was resolved. I was on one of their cell phones; when I was put on hold he asked for his phone back and walked out of my house. He lied and told dispatch that I slammed a door in his face. I must have magical powers to be able to slam a door from upstairs. This gentleman refused to return with my delivery. The dispatch put me hold for 15 minutes and then transferred me to customer care and says that she knew what she was doing.

I get dropped from customer care, I did not know who I was speaking with, and then Karen does not have the good manners to call back so that this situation can be rectified. She did arrange for it to be redelivered between 4-7. I spoke to a number of other individuals in customer care and dispatch, and informed each one of them that 7 is TOO LATE. I will not be home. I spoke with Tracy who told me that it would be there by 5:00; Diane in the Huntington also was given the same information. When it was not there she told me she never said any such thing. I say go back to the tapes. I do suggest hearing tests for all employees. The 2nd delivery came too late, and I need to leave. I canceled the order.

Sales person promised something that the delivery dispatch refused to honor. The staff acted in an unprofessional manner without integrity.

I recently purchased for $908.41 a Sealy Posturepedic Park West Plush Pillowtop Bed Set from 1 800 Mattress. I now see that the bottom of the Box Spring is all torn and tattered. The springs are completely exposed. Either this is a defective box spring, or the people/installers who transported/delivered it were careless. In any event, this is a brand new bed set and the condition of the box spring is unacceptable. I have no small children, nor do I have any pets; the mattress has had normal, albeit very minimal, wear. Regardless, the set is only two months old and should not be in this condition no matter what.

1 800 Mattress informs me that they will not replace the box spring, nor will they repair it. They also rudely asserted that, the tattered/torn box spring has nothing to do with a comfortable night's sleep, an assertion that both horrified and angered me. 1 800 Mattress is a company that myself nor anyone I know will ever deal with again because of their rude, disrespectful customer service personnel and policies. I am contacting you in the hopes that you can help to resolve this matter. Thank you.

After purchasing a King Koil pillowtop mattress, with a limited warranty in February of 2007 my wife and I have had horrible back pain. the pillowtop is sagging and without anyone in the bed has been measured sagging at 1 1/2 inches. When in the bed the bed sags almost 4 inches. It's like sleeping in a hole, you can not roll over because you can't get out of the hole in the mattress. I have contacted 1-800 mattress and they said it's normal for this kind of sagging to occur. King Koil, the manufacturer says to deal with the company we purchased the mattress from.

$780 for a mattress that is worse than our old one that we had for 20 years. Back pain every single day. Chiropractic care just to be able to function, and we are unable to buy another mattress at this time as we cannot afford to.

In 2000, I purchased two King Koil mattresses from 1800 mattress. Within months, they began to sag in the middle considerably. As a result, a inspector came and we were issued two new mattresses. However, the new ones quickly proceeded to do the same as the first set, only worse. Over the years, numerous inspetors failed to show up, and on other cases have come and stated that nothing was wrong with the mattresses. You can clearly see the sags in the mattresses from the doorway to the bedrooms even when the beds are made.

I bought a king size mattress in January 2006. By October I had major sink holes. The indents measured 3/4. The warranty only covered the bed for greater than 1 1/4. I was told I had to wait 3 months for a no charge re-inspection (which I finally got and am currently waiting for the report). Well that was 4 months ago and I still haven't heard from him after calling him at least 1-2 times a week since January 2007. I have spoken with his supervisor and she has assured me multiple times he will call you back by the end of the day.