TD Bank Reviews

Absolutely appalling lack of security, compliance, and customer service from the TD Bank branch on Limestone Rd in Wilmington, DE. In December 2025, a business check I wrote for $2,072.31 was deposited at this TD Bank branch. The check was clearly made out to a specific business name. TD Bank accepted the check and deposited it into a completely fictitious account under a completely different name. They failed the most basic security check: making sure the name on the check matches the name on the account. When the fraud was discovered days later, I contacted TD immediately. They told me to have my bank submit a claim. My bank did. TD rejected it. I called again, and TD told me to have my bank resubmit it. My bank has now resubmitted the fraud claim FOUR TIMES, and TD Bank continues to reject it and pass the buck, essentially protecting a fraudulent account holder over a legitimate fraud victim.

I opened an account with TD Bank on May 5, 2026. I still have yet to receive a debit card as of May 22nd. Digital card kept getting declined, had to call and have them send me a code to get it to work. They withdrew $225 dollars from my checking from an apparent "negative balance" I had from 10 years ago, allegedly. Takes 180 days to get your sign up bonus. STAY AWAY FROM THIS BANK. Literally every other bank is a better option.

I deposited a loan payment in the overnight box. I noticed my check was not cashed after a week. I called. They said they left me a voicemail - I'm sure they did. I am overwhelmed with Spam. Their policy changed. They cannot accept personal payments in the overnight box. It is only for business transactions. I was told I have to come into the bank (or mail it) with ID pick up my check HAND IT BACK TO THEM for processing. Ridiculous. Maybe there has been a rush of people fraudulently paying other people's loans that it is a problem. Almost laughable but understand why they are shutting branches.

We've held an account since the bank's opening on Sample Road & Federal Highway in Lighthouse Point, Fl. Their service has been OK but the last 2 weeks were an abortion. The poor guy who was working the drive-up window & and the front counter was unsupported by anyone else in the bank. He was running back & forth to service customers. So the issue isn't an employee effort issue, it's a management staffing issue. Today after waiting 20 minutes in the drive up window I went inside to see what the hell was going on. One Manager, the attractive ** woman was with a customer; the other manager was on the phone supposedly speaking with a teller at the counter.. Why she didn't get off her ass & speak with the teller directly who knows.

Good Day to you all. I was the FIVE PENN PLAZA, NEW YORK, NY, Manhattan branch. Regarding my debit card issue. The staff, Evertt and Kevin, were very super helpful and doing their job as their own. Being honest with you all that I do believe in God so much that I can sense, intuitive by seeing how people act by God grace. My point is, Miss Everett and Mr. Kevin. Thank you so much for your kindness and helping customers. We all need people in every societies. TD, you are having great experiences employees that you are being greatly. But somehow everybody works are totally different. In Jefferson High, and Roosevelt Ave has real nasty two employees. Real bad. I am not sorry for revealing the truth. Just let you all know. Two male employees bank teller. I don't want to say their names. Lightweight. Prescription glasses. Thank you.

TD BANK SUCKS!!!! Never use them. You can barely access your money and you'll waste your time on the phone for hours for them to tell you that you need to go into a location. I hate TD with my whole heart. SMD.

I had a very bad experience with TD Bank. I called multiple times and had to wait more than 30 minutes each time, but no one ever picked up. I also ordered a new card because I lost mine. I was told it would arrive in one week or less, but it actually took 15 days, which is very disappointing. Overall, the service is extremely poor and unreliable. I would not recommend this bank.

I was drugged and robbed in Bogota Colombia. My phone and wallet were stolen. I had Chase debit card and credit card and 1 TD Bank debit card, with Chase bank the problem was solved but unfortunately TD bank said I authorize it showing me no respect. I had a police report. The girl who robbed me her name is written on the police report. She used remotely to send money to herself. TD bank doesn't do any effort to check the transaction's timing and names. I feel I should not have put my money with TD bank..

I would like to thank Ms. ** for helping me yesterday about my disputes, she was very nice and listened to me patiently, helping me out. I hope she will be in a higher position, because people who are good listener is good for the company.

Good afternoon. I walking to TD Bank to withdraw money from my account, and the teller was so confused with my visit. I tell her withdraw and she keeping tell me deposit and ask me a question, also she was welcome other Customer walking in and with me she never say nothing. Very rude of her about what I willing to do. When I get my withdrawal money the security he push me to count the money away from the teller. Also the security not let focus counting my money, that happen in td bank 1701 South Semoran Blvd. Orlando FL.

Where to start. I unwittingly opened a credit card account with this worthless institution. Paid off my balances and THEY CHARGED ME A $1 just to keep the account “active”. Upon wanting some answers, I chose the chat with us option. They said due to high volume, they couldn’t chat, for 4 days straight! Fine. Called them - long hold. Finally rep comes on named “Christy” SO RUDE AND SHORT with her answer. Like she was doing ME a favor by answering simple questions and wanted to get off the phone asap. AVOID AVOID AVOID! Customer service is terrible, the extra fees unnecessary. Stick to Capital One.

My TD Bank credit card was hacked. Someone fraudulently charged hotel rooms in Doha, Qatar to my card. TD Bank didn't catch the fraudulent charges. I did and reported the theft immediately. TD Bank investigated the charges and found that Im responsible. Even though I've never been out of the United States, I don't have a passport, and I was using my credit card in the US the same day that TD Bank says I was in Qatar. I've had my TD Bank account for almost 30 years and this is how I'm treated. What a joke. TD Bank is terrible.

TD Bank has hands‑down delivered the most chaotic, misleading, and flat‑out incompetent customer service experience I’ve ever had with any financial institution. I called about a simple $14 fees and somehow ended up getting three different answers from three different reps, none of which matched or made any sense. Rep #1 told me the fee was non‑negotiable because the account requirements changed, and now I would need to keep $250 daily to avoid fees. Rep #2 told me something completely different that opening a savings account and linking it would magically fix the problem. Rep #3 told me neither of those were true nor that because I receive two direct deposits over $5,000 biweekly, I should never have been charged fees to begin with.

TD Bank is the worst experience I ever had. First time open up an account with them. My former employer did not send my direct deposit for 15 days.. Due to my employer made a mistake my employer fix my paper checks. Yesterday I check my TD account to let them know I will be getting my direct deposit on Thursday night. I try to log on the app which I had problems.

Do not use TD Bank if you're looking for a bank you can trust. It's taken over 3 weeks to get a new debit card and after the customer service rep suggested they could possibly expedite me a new one, the supervisor basically said "Nope, not our problem." On top of that, there's a service charge, but for what... they don't even provide good service. Super slow responses to chat times and just overall, a huge pain!!

They say they notarize for customers. This is not true. I married an immigrant whose marriage green card is expiring in May. When he arrived in the US, he too opened a TD Bank account. I have been with them for at least 10 years. We now have to submit form I-751 with evidence that we are married. One item required is two letters confirming the validity of the marriage. I have a couple friends who were kind enough to write these letters. I just needed their signature notarized.

Awful loan process for HELOC loans, don’t use. They are sleazy and try to get you into a higher rate loan. Don’t use, they don’t wanna be in the loan business.

I went to Haddonfield NJ branch, the people are the worst, so I went to Oaklyn NJ branch I sat with Laura, the manager and she was wonderful, she straightened out the mess that haddonfield branch made I would NEVER go back to Haddonfield branch. People if you go to Oaklyn branch you will see the BIG difference, Laura will get your problems straightened out that haddonfield branch made!

I am a customer for at least 5 years. Their security is a joke. Somebody used my debit card to make a purchase at Publix for $250. I start a claim, and after 2 - 3 days, they denied it. I am sure they did not investigate anything. It is a shame that they prefer the thieves over their customers. I will close my account as soon as possible. This will not happen again.

I submitted a balance transfer a couple weeks ago, and have had to make my first monthly payment on it before the transfer is even complete. After I was approved for the balance transfer, they said it'll take 10-14 business days for it to process AFTER activating the card. I activated it on 12/19/25, and it's now 1/17/26 (more business days than they said it'd take). That's crazy, but ok, whatever. Then I got my first bill that my payment was due, and it still has yet to be completed! Despite not being complete, my balance still shows that it is! So I've prepaid for a service that isn't even completed AFTER the time frame they quoted.