Chase Bank Reviews

I am writing to formally recognize one of your agents, Vladimir, based in Cebu, Philippines, for delivering an exceptional customer service experience. I contacted your support line regarding a denial on my business credit card application. Vladimir not only took the time to thoroughly investigate the reason for the denial, but he also walked me through exactly what had occurred and outlined the steps I needed to take going forward. His knowledge, patience, and professionalism made what could have been a frustrating experience a genuinely positive one.

I’ve been using Chase for a while now, and overall it’s been a solid experience. The app is easy to use, and I like how quickly I can move money or check things on the go. Customer service has been helpful when I’ve needed it, though wait times can be a bit long sometimes. Fees can sneak up if you’re not paying attention, which is my main gripe. Still, it’s a dependable bank and works well for everyday use.

I had an amazing experience with my customer Service agent. I highly recommend and I will go back again, especially if I was looking for a new bank. They had very amazing service; my agent was very friendly and understanding even though I was going through a very difficult time, they handled my situation with ease and peace while I was stressed out and were able to calm me down with their demeanor, I am highly grateful for this bank and recommend their services!!!

I had an excellent experience working with Giovanny ** at Chase Bank. He is highly professional, knowledgeable, and truly understands the banking system and financial management. Giovanny took the time to explain everything clearly and made the entire process smooth and stress-free. His expertise and attention to detail really stand out, and he goes above and beyond to provide great service. I highly recommend him to anyone looking for a reliable and skilled banking professional.

Chase on 99th ave and Peoria has the best customer service. Been bs kings here over 25 years. Keep up the great attitude and always willing to assist with anything I may need. I am always asking for new bills and they do it with a smile every time.

I recently opened up an account with Chase Bank!! Nothing but great experiences this far! Thanks Chase!

Opened an account, had a customer pay me, Chase would not release the funds to me. After over 2 weeks of complaining, I went to FDIC yesterday, then finally chase responded saying they are closing my account and I must wait for 120 days for the funds to be sent back to my client. Does this seem legit, ethical, fair? My word this is not a good bank to deal with.

While on vacation my limit was reduced without notice. This is following a 6,000.00 dollar payment. I called customer service being as though this was the card I brought for my vacation. The customer service rep was rude, uncaring, and basically told me tough luck. Although I'm not closing the credit account, I will never charge another dime to this card.

I had one of the worst banking experiences with Chase. My funds were placed on a 7-day hold, and during this process I had to call three separate times just trying to get answers. One representative hung up on me, and across all three calls I felt ignored, dismissed, and treated like I had done something wrong simply for asking about my own money.

This month, by mistake, I sent an online banking credit card payment to Chase when I meant it for another credit card bank. Yesterday, I realized my mistake and called Chase Customer Service requesting my credit balance of $832.99 back. I was given a choice between getting a paper check or having the credit deposited directly into my bank account. I chose the latter, thinking it would be faster. The Chase rep told me to expect an email from Chase, requesting my bank account information. At 2:08 am this morning, Chase emailed me with a link to the site where I could enter that information. However, at 10:00am when I read the email for the first time and clicked on the link, it said my session had expired! I was at a dead end!