Chase Bank Reviews

Thank you so much Chase bank!! Somehow when I was making reservations that I've already paid I called Expedia and someone posing as an agent took 1089.00. As soon as I got the alert called chase bank fraud and they got my money back within 10 days. I'm so grateful. Now my son and I are going to have excellent vacation. My son's 21st birthday we are going to Vegas!! Thank you chase bank! Be careful. Everyone is on the take!! Dean M

I subscribed to a rent pay service and was unclear as to the date my account would be debited. I was very worried that my payment would go through before my pay did and went to my branch around June 11th or 12th to talk to a banker. Konrad V-K listened to my concerns and understood my issue. He set my account to cover a limited overdraft if funds were deposited the next day. He was very calming and non judgmental about my having this problem. Chase has an ad about being a place people can talk to people. Having bankers like Konrad really backs up their claim! He also followed up with me & offered his help if future issues come up.

I am writing to formally recognize one of your agents, Vladimir, based in Cebu, Philippines, for delivering an exceptional customer service experience. I contacted your support line regarding a denial on my business credit card application. Vladimir not only took the time to thoroughly investigate the reason for the denial, but he also walked me through exactly what had occurred and outlined the steps I needed to take going forward. His knowledge, patience, and professionalism made what could have been a frustrating experience a genuinely positive one.

I’ve been using Chase for a while now, and overall it’s been a solid experience. The app is easy to use, and I like how quickly I can move money or check things on the go. Customer service has been helpful when I’ve needed it, though wait times can be a bit long sometimes. Fees can sneak up if you’re not paying attention, which is my main gripe. Still, it’s a dependable bank and works well for everyday use.

I had an amazing experience with my customer Service agent. I highly recommend and I will go back again, especially if I was looking for a new bank. They had very amazing service; my agent was very friendly and understanding even though I was going through a very difficult time, they handled my situation with ease and peace while I was stressed out and were able to calm me down with their demeanor, I am highly grateful for this bank and recommend their services!!!

After being with the bank for over 50 years (from when it started as Chemical Bank), and 35+ years as a credit card holder, my 5 credit card accounts were closed for no reason. The bank won't tell me why. They said they have the right to close accounts for no reason. They don't give a damn about their customers.

I can understand why JPMorgan Chase Bank is NOT a BBB Accredited Business. They would fail the test. They have locked me out of my online account after I passed three security checks via email and phone. But there is no fraud; I can do everything I need to do over their automated phone service. I can pay my bill, check balances, etc. My card is not locked due to a fraudulent transaction, nor was it reported stolen. The problem was that my computer browser updated, and when I tried to log on to their website, I got a call from the bank pop-up to verify my identity. I did that three times, and I answered one question wrong about a vehicle I supposedly purchased 30 years ago, and the representative on the phone would not give me the code I needed to access my online account to get the rewards they owed me. The foreign customer support was horrible; I could not understand what they were asking me. However, I will no longer use the credit card. It's history now.

If I could rate them a 0 I would. I had a death in the family and their inconsiderate unacceptable actions were very disturbing. It was bad enough that I had a death in the family, but they were rude and condescending. I would never bank at Chase. Just because they are the largest doesn't mean they are the best choice or the best bank to do business with. Not friendly at ALL!!! How in the worlds do you treat people but still do business.

Shawna ** at Chase Bank made my home-buying experience very smooth. Exceptional knowledge and expertise throughout the process. I highly recommend her as a loan officer in or out of state. So glad I met her! It was an experience as if I was a first-time buyer. 💕

Horrible communication and when they don't want to answer your questions, they just ignore you, which is unprofessional. As a consumer, we have the right to have our questions answered.

If I could give it a zero star I would. Don't let the friendly person greeting you fool you. Tried to get a wire transfer, & had to come back for an "appointment." Came back 2 hours late, did the wire transfer after providing all the ID. 2 hours later I get an email saying it's been cancelled as a possible fraud. Isn't that the reason for the appointment & the ID? Went back a second time, saw a manager, and guess what same result 2 hours later. Back to the bank threatened to close my account, they had no answers & couldn't care less that a customer of over 40 years was leaving. GOOD LUCK, stay clear!

They're awesome when you deposit money to their locations. They will fight tooth and nail and create policies to avoid having to help with simple, legally bound requests. The worst bank I've ever encountered... conversely, I'm with a credit union for 29 years and they have been incredible... You know, actually caring about customers. A simple request to help me file Medicaid for my Mom - they refuse (and hung up on me despite my POA) requesting such docs...Mom is in a nursing home - they suggested bringing her to a branch....you can't make this up.

I have maintained a business account with Chase Bank for approx. 20 yrs. I opened the account at the Winter Garden, FL. location. The customer service is great at the branch. However, Chase has refused to cash my business checks when the money was readily available. They placed a $2,500 business check limit on my account. That is absurd. They accept high dollar deposits, but they won’t allow you to write checks against the money. I went to Chase Bank with the vendor that I wrote a check to and they would not cash the check for him because it exceeded $2,500. I’m done. Don’t waste your time. They are now passing their fraudulent issues on to their clients.

Washington Mutual Bank transferred to Chase Bank around 50 years ago. My account got transferred to Chase Bank. Overall, the Chase Bank app works good. So I had an account over 30 years, and suddenly I have a letter, I need to close my account. I have 30 years of banking all my transfers, they want to cancel my account and talk to the representative supervisor. He was very rude, chewing something in a really bad tone said, "You have a right to close your account anytime, same thing, we have the right to close your account anytime.’’ The Chase bank supervisor was very rude and disrespectful. I will never open the Chase account. I never did open the Chase account.

No Fraud Protection: A Warning to Consumers. I feel compelled to share our experience as a warning to others because no one should have to go through what our family has endured. In today’s world, there are countless banking options that promise to protect customers from fraud and scams. Unfortunately, that was not our experience with Chase Bank.

Chase Bank held my business funds for an extended period even after the insurance company confirmed the check was valid and paid. I received multiple conflicting explanations, and after weeks of trying to resolve the issue, Chase closed my account and stated the remaining funds would be sent by cashier's check. The lack of transparency, communication, and access to my business funds caused significant hardship. Business owners should be aware of how Chase handles deposit disputes and account closures.

By far the worst customer service I ever experienced in my life. I decided to close my account so I don't have to deal with these people anymore.

This had been the most frustrating banking experience of my life! To let that sink in I have taught kindergarten and middle school. I have empathy. My account was continually hacked. I am currently on debit card 7. It’s June 17th. This started at the end of December. I would have to make time out of my day to go to the bank. Then carry around too much cash. The last new debit card Chase changed my pin and I was declined in line at the store. Embarrassing. The 6 before that did not happen. It’s been stressful and cost me many hours of my time! Each employee says something different. I really gave them the benefit of the doubt. However, after 6 months of mistakes I am closing my account. All I get from support staff is “ok have a great day and thanks for choosing Chase”. I’m very upset. I do not recommend them. If I could give them a 0 I would but apparently a 1 is the lowest I can go.

I'm in the process of getting SSDI. My sister thought Chase would be good.. not! I went back to PayPal because they have no fees. If you're poor they charge you for not having hundreds in. Basically they punish the poor by charging them due to the bank balance.

Most condescending and dismissive customer service team. My family has been members for years and we are currently exploring other options.