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Washington Mutual

Washington Mutual • WaMu Bank • WaMu Mortgage • Refinancings • Home Equity Loans • Construction Loans --- News • WaMu Seized, JPMorgan Chase Buys the Remains • WaMu Buys Providian • Class Action Filed

Mike of McCool Junction, NE January 18, 2010

We have tried to get this house refinanced thru washington mutial/chase 3 times know and the problem, arm 12.55 adj. they will not refi because we dont have home owners insurance, we cant afford the insurance, they will not refinance. no job collecting unemployment.

Arkady of Campbell, CA January 9, 2010

I have had two individual retirement accounts in Washington Mutual bank (IRA CD)every time when I change CD term I sign in bank new account agreement.Last time in April 2009 I have term my CD-one month renew and I sign.In October 2009 Washington Mutual bank close business and change to Chase bank.I received letter from Chase bank in October 2009, bank will continue same service like WM bank,but Chase bank change agreement and Disclosure for IRA CD,they automaticaly renew my CD in October,31 2009 for 12 month.

They said- you do not need to sign anything. They renew CD for 12 month without my aggreement,my term was 1 month,If Chase bank continue same service,then I agree,do not need sign any paper,but Chase change agreement and term,we must sign new term CD agrreement,NEW Name bank,New service.Letter from Chase bank this is not document,my understanding ,if I sign with WM bank every time new term, why Chase do not sign with me new egreement? This is IRA,not regular CD, Now I can take money from bank only with penalty,(I have lowest % ever), I can't tranfer money for better bank, need wait 12 month. Why bank do this without me? Thank you.Arkady Shpolyansky

Mark of Fallbrook, CA November 6, 2009

I wen to the bank to lcose my acct and the teller said the amount left in the account was so I wrote a check and lcosed the acct. She was 2 cents short on the amount so the account stayed open. They kept adding fees to the open account that I thought I closed. Since it had a 1000 overdraft, they said they wrote off the account because I did not come in to pay the fees on an account I thought was closed. I have spent 6 months of my spare time trying to get this resolved and NOBODAY CAN HELP ME at WASHINGTON MUTUAL!!!!! So they dinged my credit with the arite off shoing past dues for months on end.

Taheri of Palos Verdes Estates, CA October 17, 2009

The staff at the Loan Mitigation department is rude, obnoxious, and non responsive. They are not interested in hearing a customer dispute. They are relcutant to identifiy themselves when a consumer calls. They are reluctant to transfer calls to a supervisor. I have had a loan modifdication with them since December 2008, I have been approved twice to be told after appraisal that I do not make enough money and hence I do not qualify for loan modification. After contactingf teh office of the Comptroller, the consultant got on the phone with them and they provided a preliminary approval, the final approval for trial has not yet arrived.

One of the call center employee told me that sir, you are wating your time, since you have substantial amount in equity,you will never get approved for loan modification. Since I was under loan modification, they did not accept my laon payment and informed me over teh phone that they cannot accept payments and I shoudl wait till the modification is complete and no negative reports will be made on credit report for short pay during trial agreement. They reported to teh credit Bureaus which resulted cancellation of my credit cards, Deposit payment for surgery, and reuction in my credit scores

Chris of San Diego, CA September 16, 2009

I opened a HELOC with WAMU in June of 2007 for 192k. Although there was an initial balance on the loan (due to a broker fee that got tacked on, which I did not agree with and which was later repaid to me) I never used this Line Of Credit. Never wrote a single check on it. In February of 2008 the LOC was reduced to 48k, due to "equity deterioration." Fine. Whatever. In Januaray of 2009, the LOC was further reduced (again, "due to equity deterioration") . . . to a new credit limit of . . . (wait for it) . . . zero.

So, from my perspective, this account is now dead. There is no balance available -- no loan. It still appears on my WAMU web page summary, but so does another older HELOC which has been officially closed for years. Both appear with a 0 balance (despite my requests to their online banking service group to get rid of the old account which has been closed for a long time). I am currently in escrow, selling my house, and got a rude surprise yesterday. The second HELOC is not actually "closed". It was merely "suspended" in January of 2009, when they reduced the credit limit to 0. Now WAMU is demanding 557 to close this LOC.

557 for an account which I never used, and on which they reduced the balance to zero. No, I never got or read the letter (or fine print) saying that I had 90 days to officially "close" the account, back in January. From my perspective, when they lowered the credit limit to zero (despite the fact that the house still has substantial equity in it) they lost any right to collect any "cancellation" fees. Is this how Chase is Welcoming WAMU customers, and "making your banking better" ?

keomi of san lorenzo, CA August 31, 2009

I had an credit card account with Washington Mutual Bank. I was late on my first pymt in 2 yrs. I was paying into the credit protection plan and never got to access it when needed to. They did not stand by there word, it did not protect our credit, instead damaged it a lot. This is the worst customer service I have ever had.

Lee of Round Lake, IL August 20, 2009

It is amazing. One truth that used to exist with banking systems was that you could always deposit money into accounts. If you are unfortunate enough to be a WaMu customer and in the state of IL, you apparently cannot deposit checks without significant effort and time. ATMs do not accept deposits. Bank by mail no longer is allowed. Dropping deposits into night depositories are not allowed. You must drive long distances to the one or two remaining banks that will even talk to you - so you can make your deposit. Of course, you can take money out of any Chase or WaMu ATM you can find - but this does not help at all if you cannot actually PUT the money into the account in the first place.

Dony of Phoenix, AZ August 12, 2009

I requested a wire transfer to be sent from my Wamu Account today. It was sent back to my account and came as an incoming wire transfer. The representative had made a mistake on the form, and I had pointed it out to him. He said that it would not be a problem. When I asked him "Are you sure?" He said "Yes, I am sure," and was unwilling to double check it.

I was frustrated, as wire transfers should be a fast and effective way to send money. I spoke to the manager, and he did say sorry to me but seemed to be going through the motions. He was not very empathetic. Eventually, he rudely hung up the phone on me as he said he did not want to listen anymore. Any customer would be stressed in this situation, and the Wamu branch should have been more understanding, since it was a mistake on their part. The manager said that I would have to come back to the branch to sign a new paper to send the correct wire transfer. He did not want to explain why this was necessary.

Please advise them to be courteous towards customers, and to double check their work when customers have concerns. They should also be more careful when sending wire transfers. This is not the first time that I have experienced a mistake by Wamu when sending a wire transfer. Thank you,

Nadiya of Pretoria, CA August 7, 2009

In 2006 I opened a cheque acc at Wamu; it had a savings acc attached. Since I was on holiday in the States, I was assured I would be able to access my acc anytime anywhere in the world. Over the next couple of years I have been depositing all the extra money that I earned working hard into the savings acc to the total of 31,000. In 2007, I had to go through an emergency surgery and needed that cash so I contacted Wamu asking to transfer the funds into another bank.

What they did could've cost me my life! They transferred ONLY the funds that were available on the cheque acc totally ignoring the instructions. Following that I've sent them several letters certifying (by the US council in South Africa) that I'm still alive and need access to the funds. Considering that my internet access was blocked for no apparent reason, the cheque acc closed and I could not contact them telephonically because, obviously, I do not have Social Security Number, all the access routs to my savings account were cut empty. It has been all together over a year and a half of huge amount of correspondence, each time resulting in a new excuse from Wamu not to complete transfer and a huge struggle to get MY money. Last one said “transfer was stopped at customer request”. Do you really think I would stop them from giving ME my money?!

Valery of Passaic, NJ July 28, 2009

In the end of this May I asked some guy in the offis, how to get statement for the the last five years. Officer told me OK and added, that will cost about four dollars. I agreed. Than I went out of US. And when I came back and checked out my acount. It was chaged for 380.After discussion Mr.A sugested to return me 100. But I never agreed to pay so much for very cheep paper. Please help me. That was almost all,what I had.

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