Chase Bank Reviews

This is my first time calling for customer service ever and my agent Vench (not sure of the spelling) made my first experience very helpful. He was kind and patient during the call and shows positive attitude.

Thank you so much Chase bank!! Somehow when I was making reservations that I've already paid I called Expedia and someone posing as an agent took 1089.00. As soon as I got the alert called chase bank fraud and they got my money back within 10 days. I'm so grateful. Now my son and I are going to have excellent vacation. My son's 21st birthday we are going to Vegas!! Thank you chase bank! Be careful. Everyone is on the take!! Dean M

Shawna ** at Chase Bank made my home-buying experience very smooth. Exceptional knowledge and expertise throughout the process. I highly recommend her as a loan officer in or out of state. So glad I met her! It was an experience as if I was a first-time buyer. 💕

I subscribed to a rent pay service and was unclear as to the date my account would be debited. I was very worried that my payment would go through before my pay did and went to my branch around June 11th or 12th to talk to a banker. Konrad V-K listened to my concerns and understood my issue. He set my account to cover a limited overdraft if funds were deposited the next day. He was very calming and non judgmental about my having this problem. Chase has an ad about being a place people can talk to people. Having bankers like Konrad really backs up their claim! He also followed up with me & offered his help if future issues come up.

I recently opened up an account with Chase Bank!! Nothing but great experiences this far! Thanks Chase!

If I could give a negative number I would. Check my recorded phone calls. Lied to multiple time for an error that was 3 times Chase’s fault. They still got their money even though they did not perform and tied my account up for 4 days. I am seeking legal counsel as I write this review.

Opened an account with a banker. The banker was nice however the hoops we had to jump through was ridiculous! But I got through it. Account was open I deposited $100 just so I could order checks and maybe open a savings account. The banker told me she thought she could help with my IRA and grow my money better so I thought about it for 2 days and went online to order checks and open a savings account. Checks have to be ordered through a third party. Got a message that I couldn't open a savings account. When I tried come to find out it's because my account is locked. So I called. The first person just hung up because they didn't like the fact I can speak English and they couldn't. The second person transferred me back to the same department. The third person I couldn't understand a thing they said.

I had just reopened an account through Chase Bank. I deposited my work check into my account and then a couple of days later I received a letter saying that they closed my account due to fraud. I tried to resolve this and get the remaining balance returned to me. I was told that a check got mailed to me and it never came. I called the customer service line and was told that they sent me an email check, I told them that I never received an email if they could please send it again, they said they couldn't. They told me to call back in five days and I did. Now I'm being told that they haven't reviewed it yet and to call back in a couple of days. I'm getting the runaround and I still don't have my money back yet. I told my friends that recommended Chase and now my friends are going to close their accounts and bank elsewhere. I'm working on getting an attorney now.

I closed my account, the bank official who closed my acc. withdraw my account balance.

Company Chase is a gross company. I've had a bank account with them for years and every single time I've had to contact them for anything I've regretted opening the account. Of course, since everything is attached to your bank account, it becomes impossible to change bank accounts and direct deposits and bill pay, and you end up just keeping the account because of the work involved in changing. My advice is, don't open a Chase Bank account in the first place. You will regret it, and you will be stuck there.

So far my experience with Chase Bank isn’t favorable. I am disabled, they refused to let me use the restroom. I made a complaint formally and basically was told me needs as a customer in regards to bathroom needs with a disability isn't a priority. So… they keep your money, call you a customer, but you really are not. Thank you chase bank for not allowing a disabled woman who is a customer use your restroom. I guess my needs aren’t important. Have a blessed day. I'd upload my video, but not allowed. Guess I will check with someone else in regard to this unfortunate matter

This is a claim about a business taking money from me, instead of fighting for my money with evidence. All non-English speakers, you can't understand what they are saying, and you need to repeat yourself because they don't understand. Showed evidence, and they still refused to reopen the case. I requested copies of their response and got a horrible copy. Zoomed in 100% and made a copy to send. This is an institution that works like this?? They are rude and nasty. They are here for you. They let other institutions take money from you and will not fight for you. STAY AWAY FROM CHASE. We need people that speak and work here in the USA.

My experience with Chase Bank was incredibly frustrating and ultimately damaged my credit, even though I followed the instructions their own representatives gave me. I opened an Amazon Prime Rewards Visa specifically because it advertised a 0% APR promotional financing offer on a $4,473.92 Amazon furniture purchase. Without that promotion, I would never have opened the account.

Had an auto loan for 6 years, and for some moronic reason, Chase decided to not take my final payment auto draft, causing me to have a late payment. They tried to blame me, my bank, and Saturdays in general, but refused to fix their mistake. I will never again be a Chase customer. DO NOT PATRONIZE.

Chase used to be good. They did what they said when they said. Not anymore. My estranged wife took my son who had been living with me for two years. This is a civil matter requiring an attorney. I needed to hire said attorney, but, coincidentally, a merchant had just emptied my account with an unauthorized charge. So I called Chase while the Charge was pending and asked for a reversal. The woman charged me the fee and said it would be back in my account in one business day. It wasn't. I called back after 2 business days. The man told me the woman had misspoken and it takes 3-5 business days. Meanwhile there is a child in a dangerous home and the clock is ticking.

All my money is in my Chase account, and I only have one bank account because I've just moved to the US. Chase constantly blocks my transactions and blocking my cards, rejecting my ACH payments (each rejected payment costs me $30). I don't know what is going on with them. I have to go to their office every other day for ID verification. I'm getting very frustrated, so, I will just change my bank.

Absolutely horrible experience with Chase. I have been a Chase Client for over 12 years now; all of a sudden, when it’s my money going into the account, they suspend my account and freeze my account. Is this the kind of Bank you want to bank with? They used to be a great bank; now they’re a horrible Bank. Freezing my own money in my account? Customer service has went down the drain at Chase. They are no longer credible. Dealing with the fraud department, dealing with people in the back room, not fixing the problems, constant errors with Chase Bank. This is why now they have such terrible reviews. Now all of a sudden you have to pay $25 a month for a personal checking account. Not the same Bank I knew. Not the same credible company. I hope they were. What in God’s name happened to these people?

Worse Customer Service I have experience in 55 years of banking. 20 years with this Chase, and the past year has been horrible. Today 07/24 transferred 4 times put on hold, and left hanging. Service People also, can barely speak English adding to the explaining the purpose of your call. Leaving them after 20 years and 12 months of being treated horribly.

I signed up for a Chase reward with my joint checking account. My wife paid for the transition using her debit card. Chase customer service states I needed to use my debit card and is refusing to honor the reward and provide the $20 cash back. Awful customer service. Do not join Chase bank and do not try their rewards program. Very bad customer service.

They “forgot” to send my replacement debit card after fraud. They lied twice about where it was (wrong address was one lie and I drove there and wasted an hour). They are horrible.

The people in the bank of been more than helpful. But the car support center is terrible. It’s been one of the worst experience I’ve ever had. Dealing with a bank. Never get any help and I see why this bank has 1 star. I wish I had know that before banking here.

I had an online Chase account over 15 years ago and then closed it when I moved to Japan for the military in 2011. I recently signed up for the Amazon card and attempted to link the card with Chase. Apparently, Chase still had my details from my closed account and automatically reactivated that old account. I now have absolutely no way to log into the account to update my details because Chase has the dumbest verification methods. I attempted to receive a one-time passcode, but the account still has my old phone numbers from 15 years ago. I was told the only other way to unlock my account was to go to a physical Chase bank. So I drove over an hour to the closest bank (because why not make a physical bank be a requirement but then NOT have enough actual buildings throughout the country?).

Dealing with New Albany 120 Spring street for the last month. As far as the workers in the bank, **, ** and others have been so helpful, thank you so much. Now the bad!! Your legal team is not following court ordered documents. My attorneys have contacted you. After sitting there for hours Thursday, that account is still locked 48 hours later. When your attorneys called 14 days ago about a resolution to this issue. Could not understand what the foreigner was saying. Right now you still owe us 57000.

Around the end of September 2025 through the beginning of October 2025 I went to a Chase Bank 1200 W Main St, Norristown, PA 19401 to open up for the first time in my entire life to become a new customer with a checking account. When I spoke the financial advisor she told me that I already had several bank accounts, which were 8 that were opened with my name and social security number. The last account was opened up and closed by their bank in 2023 because of the last account had a deposit of a fraudulent $14,000.00 check. I then asked her what state were these 8 bank accounts were open and she told me New York. With a little time thinking I figured out who it was.

It is sad to see such bad reviews for such a large and influential company's customer service. I attempted to set up a new checking account and was denied even though my credit is nearly flawless. When I called to get an explanation I was told to visit a branch. I was also locked out of my account for some reason at the same time and when I called to unlock it I was told to visit a branch. I live in a small town and the nearest branch is about 100 miles away. When I explained that to the supervisor I was told he couldn't help me and to visit the branch.

Chase Bank did not honor me as a cosigner and notify me by first-class mail under **. They were supposed to notify me before they did anything negative as a cosigner. They were supposed to notify me individually. They failed at all of that and are not reversing anything except the recovery. How convenient. They use words and they bend them to their advantage. They were supposed to notify me by 1st class mail before they did what they did. Manipulation of words and the inability to answer a direct question. COWARDS.

Ever since they moved the manager from Madison to Old Hickory not as friendly to seniors. You get my Social Security monthly; you should give me that 400 to keep me. I'm 70 and can't find a job yet.

After being with the bank for over 50 years (from when it started as Chemical Bank), and 35+ years as a credit card holder, my 5 credit card accounts were closed for no reason. The bank won't tell me why. They said they have the right to close accounts for no reason. They don't give a damn about their customers.

I can understand why JPMorgan Chase Bank is NOT a BBB Accredited Business. They would fail the test. They have locked me out of my online account after I passed three security checks via email and phone. But there is no fraud; I can do everything I need to do over their automated phone service. I can pay my bill, check balances, etc. My card is not locked due to a fraudulent transaction, nor was it reported stolen. The problem was that my computer browser updated, and when I tried to log on to their website, I got a call from the bank pop-up to verify my identity. I did that three times, and I answered one question wrong about a vehicle I supposedly purchased 30 years ago, and the representative on the phone would not give me the code I needed to access my online account to get the rewards they owed me. The foreign customer support was horrible; I could not understand what they were asking me. However, I will no longer use the credit card. It's history now.

If I could rate them a 0 I would. I had a death in the family and their inconsiderate unacceptable actions were very disturbing. It was bad enough that I had a death in the family, but they were rude and condescending. I would never bank at Chase. Just because they are the largest doesn't mean they are the best choice or the best bank to do business with. Not friendly at ALL!!! How in the worlds do you treat people but still do business.

Horrible communication and when they don't want to answer your questions, they just ignore you, which is unprofessional. As a consumer, we have the right to have our questions answered.

If I could give it a zero star I would. Don't let the friendly person greeting you fool you. Tried to get a wire transfer, & had to come back for an "appointment." Came back 2 hours late, did the wire transfer after providing all the ID. 2 hours later I get an email saying it's been cancelled as a possible fraud. Isn't that the reason for the appointment & the ID? Went back a second time, saw a manager, and guess what same result 2 hours later. Back to the bank threatened to close my account, they had no answers & couldn't care less that a customer of over 40 years was leaving. GOOD LUCK, stay clear!

They're awesome when you deposit money to their locations. They will fight tooth and nail and create policies to avoid having to help with simple, legally bound requests. The worst bank I've ever encountered... conversely, I'm with a credit union for 29 years and they have been incredible... You know, actually caring about customers. A simple request to help me file Medicaid for my Mom - they refuse (and hung up on me despite my POA) requesting such docs...Mom is in a nursing home - they suggested bringing her to a branch....you can't make this up.

I have maintained a business account with Chase Bank for approx. 20 yrs. I opened the account at the Winter Garden, FL. location. The customer service is great at the branch. However, Chase has refused to cash my business checks when the money was readily available. They placed a $2,500 business check limit on my account. That is absurd. They accept high dollar deposits, but they won’t allow you to write checks against the money. I went to Chase Bank with the vendor that I wrote a check to and they would not cash the check for him because it exceeded $2,500. I’m done. Don’t waste your time. They are now passing their fraudulent issues on to their clients.

Washington Mutual Bank transferred to Chase Bank around 50 years ago. My account got transferred to Chase Bank. Overall, the Chase Bank app works good. So I had an account over 30 years, and suddenly I have a letter, I need to close my account. I have 30 years of banking all my transfers, they want to cancel my account and talk to the representative supervisor. He was very rude, chewing something in a really bad tone said, "You have a right to close your account anytime, same thing, we have the right to close your account anytime.’’ The Chase bank supervisor was very rude and disrespectful. I will never open the Chase account. I never did open the Chase account.

No Fraud Protection: A Warning to Consumers. I feel compelled to share our experience as a warning to others because no one should have to go through what our family has endured. In today’s world, there are countless banking options that promise to protect customers from fraud and scams. Unfortunately, that was not our experience with Chase Bank.

Chase Bank held my business funds for an extended period even after the insurance company confirmed the check was valid and paid. I received multiple conflicting explanations, and after weeks of trying to resolve the issue, Chase closed my account and stated the remaining funds would be sent by cashier's check. The lack of transparency, communication, and access to my business funds caused significant hardship. Business owners should be aware of how Chase handles deposit disputes and account closures.

By far the worst customer service I ever experienced in my life. I decided to close my account so I don't have to deal with these people anymore.

This had been the most frustrating banking experience of my life! To let that sink in I have taught kindergarten and middle school. I have empathy. My account was continually hacked. I am currently on debit card 7. It’s June 17th. This started at the end of December. I would have to make time out of my day to go to the bank. Then carry around too much cash. The last new debit card Chase changed my pin and I was declined in line at the store. Embarrassing. The 6 before that did not happen. It’s been stressful and cost me many hours of my time! Each employee says something different. I really gave them the benefit of the doubt. However, after 6 months of mistakes I am closing my account. All I get from support staff is “ok have a great day and thanks for choosing Chase”. I’m very upset. I do not recommend them. If I could give them a 0 I would but apparently a 1 is the lowest I can go.

I'm in the process of getting SSDI. My sister thought Chase would be good.. not! I went back to PayPal because they have no fees. If you're poor they charge you for not having hundreds in. Basically they punish the poor by charging them due to the bank balance.