Complain about a product or service

Wachovia

Absolute of Philadelphia PA (05/14/08)
Wachovia bank is in the habit of charging NSF fees for account regardless of whether you have the funds in your account. Over the past two months, they have charged in excess of $500 in NSF fees to my account. During the period of these fees, I had sufficient funds in the account. They stated that the funds were not available. The deposits were withdrawn from the cooresponding bank. Wachovia seems to be in the habit of makin money by charging fee.

I have had to pay in excess of $800 for NSF fees to Wachovia. In addition, I have had to pay $300 to the vendors and employees to cover their bounced check fees.

Kyleen of Forest Hill MD (05/14/08)
I was refunded money for a purchase. That came up. However I was charged $210 in fees for transactions that were held. I know I should have been more diligent with keeping up my register but this isn't the first time I've had a problem with this bank. I'm still sorting that out. I've tried talking to them but I get no where. It's frustrating. I know that banks need to make money too but I feel like I'm keeping them in business. I've even had a customer service representative from Wachovia tell me that they also had overdraft issues with them. How sad is that? I'm done doling out my money.

I've had problems off and on with them for almost 3 years. I have had so many fees taken out and am still paying for their policies. I had written a check for over $500. I had the money in my account and deposited a check for the $500 that was owed to me by my stepfather. They decided to hold that check therefore causing every other purchase and check I'd written to bounce. I had the states attorney file charges against me for writing bad checks. I didn't write a bad check. They decided to hold it causing more harm. I've spoken with the attorney and he said unfortunately they are allowed to do that.

Selena of Naples FL (05/10/08)
I did a little shopping over the weekend, took my family out to lunch, got gas, and paid a bill. I deposited the amount of money I thought I needed to cover all of my expenses. I looked at my account online on Monday to make sure I still had enough to pay another bill. It was there so I paid it. Unfortunately, I also had an automatic debit that I had forgotten about, taking away 15 dollars I needed to cover that last bill.

On Wednesday, I checked my account and discovered a charge for $245.00 for unavailable funds. Shocked that it was 245 and not 35 or 70, I called customer service. They told me that they paid that last bill, but had to charge me for each transaction I made over the weekend in order to pay the bill. (In reality, those other charges should have been paid first, then I should have been charged only 70 in fees for the bill and another 5 dollar transaction that day.)

So, I had to borrow money to bring my account back into the positive since I had insurance to pay and my paycheck was only enough to either cover insurance or the negative balance-not both. Cash was deposited into my account the evening of 5/8/08 to be available on 5/9/08. Friday morning at 11 am the money was available. Friday evening at 5 pm there was no record that the deposit ever happened. Saturday afternoon, the deposit magically reappears stating it would be available on Monday, however now I have more fees being assessed for transactions that happened before I discovered the deposit went missing.

To top it off, the bill they had taken the money to pay that resulted in the first seven charges posted friday...with a 35 NSF fee. How can I get charged a fee for something that was supposedly paid? If it really hadn't been paid, then those first seven charges would not have been justifiable. So I think that I should owe either the 245 for the seven fees because the bill got paid, or 35 for the bill that wouldn't have had ALL the money available because the seven transactions went through first.

I am now out over 300 dollars that should have been available to make a car payment and buy my son's medication. I am a single mother of three with a handicapped son. I do not have a lot of money to spare and when I am charged hundreds of dollars unnecessarily, it is hard to catch up, pay back the negative amount, and feed my children.

Jacki of Hemet CA (05/09/08)
As of today I am overdrawn $274.00 -- and the bank in the last two days has charged me $150 & $120 in overdrawn fees -- $270.00 for fees which they approved at the time they were processed. Without these fees -- I am overdrawn $4 and some change -- so how can I be charged for NINE transactions. It just doesn't make any sense -- and they refuse to do anything more than state the same crap over and over again. They did advise that I opt out of a feature that allows them to approve transactions when I don't have the money to cover them. Why would I want that in the first place -- and they tell me I'm opted in automatically unless I opt out. Does that make sense in any galaxy? It sure doesn't in my world.

Katrina of Poughkeepsie NY (05/09/08)
To make an extremley long story short, I have found this bank to withhold certain transactions in order to collect on NSF fees. This particular account I speak of is the account my husband and I use as our frivolous account where gas expenses and other unimportant purchases. I have every issue I have had and who I spoke with in writing and its always the same issue, they like to wait to post the debited amounts. I stringently keep a registry as well as my husband and we compare and are maybe 50 cents at a time off from each other if that, so you tell me how two seperate people are getting similar amounts and none in the negative, we work hard for our money and di not appreciate money stolen from us.

This unstable environment is the reason we did not invest our 45000 from wedding gift in this bank. It was just closer to our home. I hope you can help us break through this trend of greed. Thank you

Kathy of La Fayette GA (05/07/08)
An online payment was made to the electric company for $207.00 on May 1st that they say I authorized. I did not. Only one person I spoke to Jeanie Keeton, said the bank made a mistake and then she sent me to the dispute department, they sent me back to my bank,who spoke with the online rep., they said I authorized this payment. They said that even if the electric company gave me back the $207.00 they the bank would not credit me for the overdrafts that this has caused.

This has now made my account over $400.00 in the negative. Causing financial hardship.

Moya of Columbia SC (05/07/08)
Last week I called Wachovia to close my checking account. Today I checked the status online and it was still open. My husband had paid off the attached overdraft account, but instead of a credit I saw a payment to the account which had previously been paid and was not due. It had also been deducted before it would have been due if it had not previously been paid. I called Customer Service at Wachovia and they corrected the online overdraft account to reflect the payoff and credit the erroneous payment back to the account. I then inquired as to the status of the checking account closing. They said there was no record of the request. I then requested they close both the checking account and the overdraft protection account. They informed me I will not receive the credit balance in either account for two to three weeks.

This is similar to their onerous practice, where if I deposit funds on Friday after 4:00 p.m. the amount is not available until the following Tuesday. Although I paid a monthly fee to keep my small checking account open, they tell me I will not receive any interest for the period between the account closing and the return of my remaining funds because I don't have an interest bearing account. What are they doing with my money during the interim? Short-term cash investing, of course. They don't allow the customer a margin of error and yet we are literally giving them our money to do with as they choose until they deem it ours again. Where are the profits from these transactions going?

It is all over the news of late how Wachovia has major 1Q losses, is under investigation for money laundering, etc. I realize this is not as dramatic as a house foreclosure, but it is disturbing. When viewed across the vast customer base Wachovia has, it is clear they must make a sizable profit from the short-term investment of their customer's cash and fees generated from rules no one would consider fair.

I have had my account with Wachovia for many years. I have paid fees for my account. I am loosing the access to my money now and have in the past. Total loss of funds is unknown, but a sizeable amount given the length of time I have had an account with the bank.

Brian of Charleston SC (05/06/08)
As of today, 5/6/08, Wachovia Bank has yet again stolen hundreds of my hard earned money. They cashed a check that I had written to a friend hours before I made a $300 deposit. Instead of refusing the check due to insufficient funds and telling her to come back, Wachovia clears the check and THEN clears several debit card transactions and ATM withdrawals from 3 -4 days earlier! These transactions had already shown up on my on-line banking statement the day before and that money was no longer available to me. But suddenly this $200 check was cleared by a teller BEFORE transactions from the weekend before throwing my account into the negative and charging me $350 in overdraft fees.

To top it all off, I deposited a $300 check into my account on the same day that all of these transactions so called bounced but this money has still not been credited to my account. This deposit would have covered everything including the $200 check. The deposit is even from a Wachovia Business Account so all the teller has to do is verify the funds are available and credit it to my account to prevent the account from overdrawing. But that would cut into their bottom line wouldn't it? Where else are they going to make all of their non-interest fee income if not for stealing their customers' money. I'm so mad I don't know what to do. I can't pay rent, my car payment or put gas in my truck to finish off the work week because of these thieves. I would like to know if there is a way to file a Class Action lawsuit against this deviant corporation.

I will now be charged a late fee on my rent and car payment due to the theft of my money. Wachovia Bank is a prime example of a greedy corporation who will do anything to their customers in order to pad their bottom line. The consumer abuse this company gets away with is disgusting.

Anne of Leesburg VA (05/06/08)
Just another Wachovia customer who apparently can't manage their checking account. However, I think I have you all beat......my husband and I opened a checking account when we moved here 6 MONTHS ago. And since then have been charged (hang onto your hats) $8,559.00 in OVERDRAFT FEES! Of which they have refunded $358? I smell another class action lawsuit headed in their direction. They've already had to pay out on their telemarkting practices.

Diana of Simi Valley CA (05/06/08)
My Husband Brian and I went to the above location to return a Chevy Trailblazer that was financed through them because my Husband had been laid-off, a woman came into a room and asked us why we can no longer make the payments, I explained to her the reasons she proceeded to say that we would be sued that they cannot accept the car that we had to wait for it to be picked up from our house.

I got mad and said look lady I dont want the car I can't pay for it and we argued she looked at my husband and said I am sorry you are married to and have to go home with this lady. I am sorry that we could no longer pay the loan but I do not see how slandering my character has anything to do with how business should be conducted.

Jayme of Canyon Lake TX (05/05/08)
After fleecing me for a processing fee and another appraisal and after pre-approving my home loan, and after setting a closing date, Wachovia turned down my loan by stating that they did not approve of my floorplan. Their first lie was that my FICO had dropped 40 points overnight. I pulled my credit report immediately and it had not changed but it took two weeks of emails from my broker for them to admit that it was a mistake. That's when they switched gears and said they didn't like my floorplan. Have you ever heard anything so ridiculous? The next day I saw on CNN that Wachovia was in financial trouble. They strung me along for over a month.

This cost me immeasurable harm, as it now shows on my FICO that they pulled my credit report twice. Additionally, I waisted valuable time waiting for my pre-approved loan. I turned down several lenders thinking that Wachovia was a better choice.

Roslyn of Boynton Beach FL (05/02/08)
my balance on my credit card was $22.00. i mailed my balance 7 days late. i was penalized for $15.50. that is a 75% fee for a loan of $20.00 for one week. i'm sure there are other cards around that are less onerous.

Usarian of Anna TX (05/02/08)
Here's how my Bank statement reads today (5/02): 5/01 unavailable funds fee $70 Bal:-$105.12 5/01 Taco Bell $5.39 Bal: -35.12 5/01 McDonalds 12.33 Bal: -29.73 4/30 unavailable funds fee $35 Bal: -17.40 4/30 Cafeteria $1.40 Bal: +17.60 There are no pending purchases or check card holds. There were no further purchases made that are not displayed. The $1.40 should not have bounced. The 12.33 should not have bounced. Additionally, I made a deposit of over $100 cash at an atm on 5/01. Immediately after that, the available balance showed $65 (since the account was already negative). This morning, the 12.33 and 5.39 bounced anyway.

I am tired of the excuses. Most of the time they will refund the money, but I'm tired of having to fight with my bank over who gets to keep MY money! I am sure they have all kinds of complex policies and rules outlining every possible way they can think of to raid my bank account, but that hardly makes it right, and I question the legality of it. I was planning to use my ATM card to purchase gas this morning. It was quite a shock to see my account errantly in the negative after making a deposit the day before.

Trish of Temple GA (05/01/08)
I knew I was going to have to pay some things so I applied for a loan to go into my account, this was on Friday, the loan was approved and the funds to be transfered into my account on midnight Monday, I check my account Monday and nothing had cleared but I did have cash on hand so I called Wachovia and asked there rep if it was nessary to leave work to make a deposit into my account because the funds would go in that night I was told by the rep named Jennifer that said the deposits go in befor the with draws howerver they processed the charges first and put the deposit in pending so they charged me 140 in overdraft changes.

Candy of Miami Lakes FL (05/01/08)
Car payment was sent back to me for improper address, received 3 weeks later. I called right away gave payment over the phone and was told to include the late fee in Februarys payment, I did that was applying for credit in June I found that they reported me to the credit bureau for Jan. Feb and March payment.

When I called they said they are allowed to take their late fee out of my payments and that I should read my contract. I did that and it stetes that the fees will be calculated at payoff time.I have never been 30 days late I even have proof from my bank statements.

Universal default with all other creditors. Companies are making my accounts 25% some even lowered their spending amounts below what is owed on the card.

Edna of Raleigh NC (04/28/08)
I am filing on behave of the class Action Suit on Wachovia Bank.

Ric of Collierville TN (04/28/08)
Wow...i put my trust in an institution that is supposed to take care of my money. i caught this funds switch I have read so many time as i watched 6 minor debits come includin a $2 coffee bought 4 days earlier..clear the account....next day a $192 check goes through and clears..all the above debits bounce..as of today it has created a chain reaction that will cost me well over $900 in fees. my wife and i have fought all week on thisbecause she feels we would not be taken advantage of in this fashion until i actually showed her. i think the debit system is a failure and once i switch banks i will never use the debit card..system again

i average about $430 per month in fees i have bben blaming mysel until this weekend when i caught the switch. it has wrecked my credit with past dues on mortgage and cars...very disturbung

Mrs M of Decatur GA (04/27/08)
I thought I was doing a smart thing by establishing the free access 50 account which they pushed online. I spoke with customer care to be sure I had overdraft protection, whereby they would pull money from my main checking account if ever there was not enough money there. I opened the account in February. It has been such a hassle since I signed up.

They were not pulling money from the main account and charging me 30something in fees each time. I spent 40 minutes talking and pleading with them to take those charges off because it was not my fault that they did not pull the money. According to my registry I alway had enough cash there.

I ended up with a negative balance of over $300.00. I asked them to please close the account as it was causing so much trouble. They said they couldn't because of the negative balance. (which they created mind you) Well after 2 months and over $300.00 in fees and them zapping it as soon as my direct deposit went end. I called back again to close the account.

Well after 2 months and over $300.00 in fees and them zapping it from the other account as soon as my direct deposit went end. I called back again to close the account. Oh they gave me a wopping credit of $32.00 for my troubles. whoo oo - I can surely pay my other bills now! Oh by the way the chief refund analyst said there was no one else to speak with beyond herself.

Lyn of Memphis TN (04/25/08)
Two days ago I checked my bank account and saw Wachovia had charged me 105.00 in overdraft fees when I was ot overdrawn. Not even when they charged me the overdraft fees was I overdrawn. I called them and they immediately began to talk down to me telling me that I was overdrawn according to their tools that we the customer didnt have. I said, well according to the phone automated system and the website, I am not overdrawn. I asked have what they saw on their screen faxed to me or have them take a screen shot and e-mail it to me but of course that wouldnt happen. I got so frustrated that I hung up. I called back hoping to speak to someoen reasonable about being charged fees that I never incurred.

After five people I finally got the refund department where I was immediately talked down to and then was told I should handle my money better. I was amazed. I decided to wait to the next day to see if anything cleared according to their information and the ONLY thing that did clear was my pay check, giving me yet MORE positive balance. When I went down to the local branch I was shuffled around and told that according to their system I had items pending that caused the overdraft and that the fees were valid. I asked to speak to someone else and the woman got on the phone and explained that even she had explained the situation to me I still didnt get it and needed to talk to someone else. Liek I was stupid and just didnt understand banking practices. I spoke with Donna, and I am half tempted to put her last name here, and she told us that we had pending items that put us over. and i asked, was this a per-emptive strike for something? Because at NO POINT were we EVER overdrawn and I wanted my money back. She gave us 91 dollars back of the 105. I am not sure why.

But after that experience, I do plan to bank with credit unions ONLY from here on out. I have never had a bad experience with a credit union. I am sure they are not perfect but anything is better than banking with Wachovia. And we also have to remember, the people who work for them are drones and will defend their queen bee whatever it takes because that unemployment doesnt look very inviting. And it has to scare them that they are as vulnerable as the rest of us and the bread line will have their have name on it just like the rest of us.

Rosalind of Pasadena CA (04/25/08)
Original car loan amount $32,000. I pd. 21,000 before returning to Wachovia who sold it for 9,800. They charged off 21K and still want me to pay 21K

James of Seminole FL (04/24/08)
These wonderful folks dinged me for $70.00 in NSF charges. I have went over my latest statement line by line and did not see once where my checking account had a negative balance. There was a balance of $7.33 and no there was not a negative sign in fromnt of that balance. Somehow these cons assessed me $70.00 which represents TWO NSF Fees and supposedly another is on the way. Is this their new creative way of making up for their loan losses?

Also, I called to cancel my WAY TO SAVE account. I was told there would be a $25.00 cancellation fee. This was never explained to me on the phone when I opened the account. It seems this bank from hell has found creative ways to try and confuse the customer and screw them with excessive fees. I have seen SEVERAL complaints regarding this same issue with Wachovia.

The customer service is good when things are going well but when the chips fall th3e customer service is terrible. It seems they aren't properly trained to handle difficult calls. One respresentative even hung up on me. I didn't use any foul language or raise my voice. This bank is a joke! I don't expect any resolution by any means, but if I can save one person from this bank's practices, I have done my job! CONSUMER BEWARE!

Economic hardship

Molly of Marietta GA (04/22/08)
We have banked with Wachovia now for over 5 years. The reason we started banking with them was because my husband's paychecks automatically dealt with Wachovia by doing their direct deposit... so.. to keep things simple (or so we thought), we just let his checks go into Wachovia, and opened an account with them.

Fast forward to almost 5 years later and we are fed up with their terrible customer service, and 'loose' policy on overdraft fees. Everytime we have had an issue with Wachovia, we are transferred from representative to representative, and subsequently dealt with in a rude manner.

My main complaint with them has to do with their overdraft fees. The first time, my husband had a paycheck go into Wachovia at midnight on Thursday night. On Friday, when we checked the account, two bills had posted to our account - which was fine, because his paycheck had posted the day before (as it had many times before). Well, on Monday, when I checked our account again, Wachovia had decided to process the two bills, and THEN process my husbands direct deposit paycheck - thereby, charging us an obscene amount in overdraft fees. This happened a few more times - where they would debit our account AFTER a paycheck or deposit had posted and then process them backwards - thereby enabling them to charge us overdraft fees before they posted.

This last time, we accidentally had our mortgage taken out of our account twice. I called them immediately about this, and got the second payment wired back into the account - which, of course would take 24-48 hours. I also told them that I had bills sent out to be debited from our account the same day our money mistakenly taken out would be wired back in. They said it would not be a problem and assured me the mortgage money would be counted in and then the bills debited out.

Well, it turns out, that they have posted our mortgage credit, then our bills going out... yet still charged us almost $400 in overdraft fees!! Even though the bills AND mortgage refund are both still processing - they are processing our bills first so they can charge us for the initial mistake of double drawing our mortgage!! I'm fed up with this bank - they are only out to make money for their shareholders, while putting customers like me in a very tight spot financially. If I could post this complaint all over the U.S., I would so that no other family would entrust their money to this debacle of an institution! We are pulling our accounts and sending everything to Navy Federal! Wachovia STINKS!

Jason of Northglenn CO (04/15/08)
I recently rented out a house while at college and was told that I had nearly perfect credit, at least up until now. I received a debt collections notice yesterday from NCO in reference to a Wachovia Student Checking account that I had closed in December 2006 along with my Savings account. The charge was for an inactive account fee of 5 dollars on account that has been zeroed out for the last year, thus putting me in the negative and accumulating 50 dollars in charges.

Problem is, is that I closed those accounts, stopped receiving statements, and haven't even been able to log into my Wachovia online banking account. If this checking account was still active, has my account information been going to some other house? And why was NCO able to contact me while Wachovia has failed to snail mail or call me? I have called both NCO and Wachovia and both say there is absolutely nothing they can do about it. Wachovia in particular has called me a liar straight to my face and refused to send me up the chain so I could talk to a manager. I was polite the entire time, my roommate kept asking for the phone since I refused to yell, yet I was treated like scum. My question is, is why would my savings account close when both my savings and checking were to be closed at the same time?

This will probably end up costing me the full amount of $54.10 listed + interest to NCO as I try and present my case. However, so far no one from Wachovia has treated me with respect and as a college student, I don't exactly have an extra 60 bucks laying around.

Angela of Acworth GA (04/14/08)
I banked with Wachovia ever since I turned 18 (12 years). I always got NSF fees! The last straw was when a family member, who has since then paid me back, stole my checking acct. # She set up automatic debits from my acct. to pay her bill! Anyways, when I finally caught on to it Wachovia had fee'ed me to death. No loyal customer protection, no help, too darn bad for you.

They did the same thing to me like everyone else. Put the big ones through, let the little ones add up. Hold payments, hold deposits,screw all they can. I am still so angry so bear with me. When I asked them to put a freeze on my acct. or do something, anything to help me , I'm sorry ,until you bring your account out of the negative there's not much we can do.

Meanwhile I'm making deposits upon deposits, getting different balances- still negative!!! WTH! At least they could have stopped that company from debiting again, but that would have taken some work you know effort. I don't know if I can put a monetary value on what they have taken from me. But I believe it to be close to $3,000 over the last 10 years. Not only that but my exp. with them has cost me emotional problems as far as money goes. Did you know I had to go get pills, pills!, so I could sleep at night. And my children went w/o food several times. I knew they were hungry, but there was no more. Thank you Wachovia, I am a nervous spender,late bill payer, and happy Bank Of America customer.

Hugh of Richmond VA (04/13/08)
Wachovia is a screw their customer bank! If you have a charge on hold that counts against your available balance. If you make a large purchase, and a large deposit, the purchase goes on hold immediately - authorizing a future payment, the deposit takes time to clear. Here's where it gets fuzzy - and their customer service rep doesn't understand why either (except to screw their customer). The previous on hold items are presented for payment resulting in an overdraft. This is caused by the on hold large payment which still has not been presented for payment. These items are charged an overdraft charge, as is the on hold item which caused all of this rucus (still not yet actually presented for payment) all the while waiting for the deposit to clear.

My question is how can they justify charging overdrafts for funds they have not actually released? Why did they ignore the deposit in process - it was a cash after hours ATM deposit. They gave themselves the benifit of the doubt so they could charge an exorbidant number of overdraft fees!

Justin of Micanopy FL (04/13/08)
I have a business account with Wachovia. Over the last month, I have made 3 large money wires. The first wire was blotched by an employee who misspelled the recipients name (even though I spelled it right, and the branch initiating the wire spelled it right on their forms that went to corporate) and took over a month to get to the recipient - and about 10 hours of my time (3 trips to the bank, many phone calls to the recipients bank) to resolve. Moreover, this recipient thinks I am incompetent and has since put terms in place that requires I prepay 2 weeks before any future purchases.

The second wire I sent went through to the recipient fine - it was only a matter of 2 days.

The third wire is a nightmare, and still unresolved. I sent a very large wire, and SOMEHOW it was duplicated - sent twice. This overdrafted my account, causing about $300 in fees. Fortunately I had enough money in my personal account to transfer in to keep running my business until they resolved it. Now they are evidently not able to recall the duplicate wire. They will likely refund the overdraft fee - however it is the fact that I have to watch over Wachovia like a 2 year old, and the amount of time I have had to spend resolving things that should never occur. I am literally scared to keep using their bank.

None of these nightmares originated at my branch - these are all problems that occurred in one of their corporate offices. I do not suggest using Wachovia for money wires.

Kathleen of Palm Beach Gardens FL (04/11/08)
On Wednesday, April 9, I attempted to cash my paycheck. I was told by the teller that my money would not be available for two days, so I went to Bank of America (where the check was drawn) to cash the check. Bank of America charged me $5.00 for this service. I then returned to Wachovia to deposit the cash. The teller at Wachovia then informed me that, because it was after 2:00 pm, my money would not be available until after midnight on the following day, 4/11. They also told me that my money would be available at midnight that night if I deposited the cash through the ATM. I have reservations about making a cash deposit via ATM and I told the manager this. He assured me that there would be no problem.

Sure enough, my money is being held for FIVE days, my $920.00 CASH deposit. In the meantime, my car payment will undoubtedly go through, netting the bank $35.00 for an NSF fee. Needless to say, I am livid. I thought other banks were bad, but Wachovia..by far..is the worst bank that I have ever dealt with. I can't even talk to anyone until tomorrow morning, because I have to speak to a specific person in Loss Prevention. The banks are doing the same thing they did in the depression,stealing people's hard-earned money. The only difference is that now they are doing it through the guise of legality.

This will probably result, as previously stated, in my car payment being returned and an NSF fee charged to my account.

Stephanie of Fortmyers FL (04/01/08)
I am a patron of Wachovia Bank and I found on April 1,2008 a $20.00 dollar bill in their lobby. Now I did the right and just deed of turning in the $20.00 dollars to the bank and in doing so left with teller Claudia Bello my personal home and private phone number in case Wachovia wants to thank me for my honesty or something. Claudia Bello verbally attacked me and I am a person who has a disability and had a doctor's appointment today as a result of Claudia Bello's stress placed on me. I was nervous and the doctor saw it.

The physical damage is I am already disabled and sickly and the Wachivia manager did not apologize nor come out to stop Claudia Bello from attacking me verbally before other Wachovia guests and her fellow workers including a worker by the name of Rafeena Bisram who added her to cents to a matter that did not concern her while other employees laughed at me. How rude and unprofessional of Wachovia. This bank location always had problems.They are not professional and very uncaring towards us patrons who keep them employed with jobs.

Harold of Slidell LA (03/28/08)
Let me start by saying I have excellent credit. Three weeks ago I was paying a credit card online. I inadvertently checked the box to pay the entire balance of $2400.00. In addition, I had already made an earlier payment of $600.00 so no additional payment was necessary until next month. 5 days later I checked my Wachovia account and found out I had a negative balance of 1200.00. Once I determined what had happened, I called the credit card company. They fixed the problem and credited the $2400.00 back to my Wachovia account.

By the time it was credited, Wachovia had charged me $300 in overdraft fees (all from small purchases such as gas and restaurant charges). I called Wachovia and they told me that since I was a good customer and had been with them for quite a while (10+ years) they paid the requested credit card amount of $2400.00. If they had not made the payment to the credit card company which resulted in a negative balance of $1200.00, I would have had 1 overdraft fee of $35.00. Instead since I was a good customer, I wound up paying over $300. Two questions: 1) Can Wachovia decide to pay any amount it wants even if it results in a high negative balance? I don't think I ever agreed to this when I opened the account. Wachovia told me that they have a maximum amount that they will cover but they cannot tell me what that amount is. 2) Doesn't this seem absurd?

$300.00 worth of overdraft fees.

Steven of Jackson GA (03/16/08)
I had been a customer of Wachovia for about 6 months, but when I opened the account, they told me that my wife could not be on the account because her credit score was not good enough. So I opened a business account and a personal account with them. One Friday I deposited cash into the business account, and was told it would post the same day since it was cash. (The reason I did cash is because I own a landscape business, and I once deposited a check from a customer that bounced. Wachovia charged ME $40 for the bounced check that was only $35 to begin with. So I had been to the bank the check was written on and cashed it before I went to deposit the money in my account.) I later went to the store and used my debit card for the purchase, even though I had cash in my pocket, because I was told it was posted the same day. I continued to use the debit card over the weekend. The following Monday, I checked my balance and it was negative. After calling the back, I was told there were 7 NSF charges of $35 each for the debit transactions I had made over the weekend.

After spending 3 hours at the bank talking to different managers I was told that the money was actually just soft posted, and it really wasn't available until the next business day. If I had known that, I would have kept the cash to spend for the weekend and not gone to the bank with it. I was furious that they had taken my hard- earned money. Since that account was already negative, I took all but $12 out of my personal account (because they said there might be outstanding charges on that one, and I could not close it). I have since been sent letters from Wachovia and now attorneys offices saying I owe them $1000 for the business account, and $260 for the personal account because they have charged me monthly fees for the accounts being negative each month.

And after all of this, I find out the real reason for my wife not being on the account is because she had an account with SouthTrust Bank 12 years ago. She stopped using the account, but never closed it. It was left with a small balance, and she thought it was all right because it was a free account (no service fees.) She stopped receiving statements and was told by the bank that the account was closed due to inactivity. About 7 years later, after Wachovia had bought out SouthTrust, she received a letter stating that she owed Wachovia $1200 for her account. They had taken the account (which had never really been closed) and changed it to an account that had a monthly service charge of $35. Every time they took the $35 out of the account, they would also charge another $35 for overdraft fees. After a year of these charges, they say they closed the account. We do not feel we owe Wachovia this money, and I will tell everyone I know not to bank with this company.

Mildred of Norfolk VA (03/13/08)
I advised Wachovia of my husband's death, he is ALSO named on the register/title, along with myself. Over the past 5months, I have made several phone calls and contacted Wachovia's representatives in attempt to resolve this matter so that my vehicle can be re-registered and my name be listed solely now that my husband is deceased. Wachovia representatives assured me on several occasions that this information would be forwarded directly to me and the DMV to have my vehicle registered and info placed into my name. Each occasion I spoke with a representative, I was told I had to wait two weeks, or that this information had been submitted accordingly so that I can have my vehicle reinstated.

It is now March and this has NOT been done. I am unable to drive my car because the car is not registered, yet I have maintained the required insurance for the vehicle. I am now getting parking tickets because of the invalid and outdated plates! Since my vehicle is parked on the street, the car is starting to deteriorate and has gotten a flat tire (on newly obtained tires I might add) just recently from lack of use. I am having to resort to public transportation and a major lifestyle change. I have been inconvenienced and stressed and frustrated due to their ineptitude and lack of professionalism as a result of their lying and improper handling of this situation. I am already named on the title/registration. THIS MATTER needs to be resolved ASAP. There is no reason why I have to endure the drama.

Adia of Houston TX (03/12/08)
I had a balance of $140. I had 2 outstanding transactions one of $112 and one for $30. The $112 was a surprise to me as the institution that took that transaction did not tell me about the $2 fee. So I had thought I had exactly $140 outstanding. In any case, these items have not yet posted or debited from my account. However, Wachovia has since assessed my account with a $35 unavailable funds fee. So I called to ask them about it. How is it I'm being charged for a $35 fee for an item that hasn't been posted? The response was, it has posted. Then why is my balance still positive? Well your actual balance is still positive but your available balance is not. They call it a soft post fee. I said, So you charge me a soft post fee and a hard post fee? Keep in mind this is the TELLER MANAGER that I spoke with, he responded with, Sounds like you could really benefit from writing down your transactions. I work in the financial services industry. I am not an idiot. I know how to balance my checkbook. But God forbid LIFE happens to you, because Wachovia will not have your back. I hope this turns into a class action.

So far $35 in fees, but I'm certain that between now and the time that I leave to deposit the money they will find away to charge me about $70 more in fees.

S. of Alpharetta GA (03/12/08)
I have been a customer of Wachovia for 8 years. Unfortunately, Wachovia bought out First Union, and since then, I have been charged so many fees. I have many instances where I may go over 2 pennies on my checking account, and Wachovia will then charge me a $35.00 NSF for 2 pennies. I think they sit and wait for a customer to fall a few cents in the negative so they can quickly charge that $35.00 fee. They have fee(d) me to death, and I hope some other bank comes along and buys them out, and replaces them with caring individuals who are not just out to fee their customers to death. Being a customer with a bank for 8 years should count for something. I am now banking with another area bank who treats me so much better.

As a result of being charged so many fees over the years, I have lost hundreds and hundreds of dollars.

Peter of Duarte CA (03/06/08)
I was charged a fees of $221.52 for a second time. After I had already paid this amount over the phone with a credit card. Company has poor communication within itself. I wasted a whole day trying to get the branch manager Alex to understand my case, unsuccessfully. I went back a second day spoke with Karla R. she was able to understand my issue and was willing to help resolve it, she herself also experienced a hard time over the phone with her company and branch manager explaining my case. I would not have gone into the negative had I not been double charged by the bank. Which was a bank error. Second issue I have had with this bank.

I wasted two days of going back and forth over the phone and in person to get this issue resolved. Bank charged me overdraft fees for a bank error. They also are holding on to $221.52 of my money

Andrea of San Francisco CA (03/05/08)
My mortgage company switched a few months ago from World Savings to Wachovia. I recently got a letter from Wachovia stating that I had not replied to 2 other letters they sent me requesting proof of insurance, so they have taken out insurance for me (at a very high rate) and have set up an escrow account. I immediately faxed them proof of insurance, only to find out after calling that they needed my condo policy (letter was not specific). I live outside of the country and am renting out my condo. This has been a major pain to me. My condo association manager faxed them the policy, but because they did not put my policy number on it (although all my other info was there), Wachovia trashed it. I find this type of action to be unbelievable that they can just take out insurance and ask me for payment. It seems like it was an attempted scam, and their customer service people are awful. I've had to spend my own money calling internationally, waiting a long time on hold for a rep. It seems like some kind of class action law suit against Wachovia could be pursued. Has anyone else experienced this?

Loss of funds due to escrow account being set up without my permission. International phone calls lasting half hour waiting on hold and then discussing with rep have been costly (I live outside USA, and rent out my USA condo).

Justin of Firestone CO (02/29/08)
I have been a loan officer for 5 years and 4 of those five years I was employed by Wachovia Bank and Wilmington Finance. Both companies were originated back east so their philosophy and business tactics are harsh and money motivated. All they care about is the bottom line... period! So keep this in mind when I am explaining what I have observed in the last 4 years.

I will start first with Wilmington Finance. I managed a satelite branch for them for 4 years. Although I was conpensated very well it came with a price tag. We were trained and taught to never disclose interest rate, fees, costs, etc with the customer. Our regional manager would hold conferences calls every week with myself and other managers to make sure we were charging as much as possible on all our loans including putting 5 year 5% Pre-Payment Penalties on every loan, even if they were 2, or 3 year ARM's. If the branch wasn't opperating or what I like to say screwing people enough we would have mandatory Saturday work days and 9am to 7pm work hours throughout the week to make up for lost profit.

At Wachovia, charging the customer and non-disclosing important facts about the loan is also the philosophy of the corporation. I met with a top line manager named Matt, who was a big time banker in New Jersey who personally explained his recipe of success to me. When he would write a first mortgage for someone he would thank them by putting a line of credit (HELOC) behind the first mortgage without even telling his customer about it. What a guy huh???

The line of credit carried a 15% interest rate, had a 3 year early closure fee, and was another lein against the property. This is all too common and my list of stories could go on but I don't think there is enough time in the day.

People wonder why we are in such a mess with the housing market and there is your answer. I would strongly urge anyone to stay away from these two companies. Obviously there are more out there and maybe I will write about those too soon.

Defaulted mortgages caused these two companies to layoff 1/3 of their mortgage division staff.

R.w. of Atlanta GA (02/28/08)
For the second time in two years, I got a fraudulent charge on my debit card for $9.10 from a companny called Terra in FL. The telephone number (877-340-2372) listed is bogus. Wachovia refused to do anything about it, telling me that I was a cheakskate for not just paying such a small amount and forgetting it. I was told would make me sorry if I chose to pursue it. I chose to pursue it and Wachovia took punitive action against me.

From press reports I have learned that there are literally tens of thousands of complaints about Wachovia doing this and reaping millions in income from returned item fees charged to the scammers. (Of course these fees are being collected from payments from people who did not notice or protest these fraudulent charges on their statements.)

My debit cards were cancelled and no replacements provided. My accounts were blocked, including accounts not related to this at all such as time deposits belonging to my wife. The $9.10 was credited back to my account, but was reported to Experian as a chargeoff. This will take months to get off my credit report even though it is entirely false. My wife tried to intervene and was told she was stupid for even calling. (She is a PhD and a prominent researcher and anything but stipid.) At this point we cannot even access our funds to withdraw them. Online bill pay payments are bouncing because the accounts are blocked. No one at customer service or at branches have been helpful or sympathetic in any way. Two people have confided that Wachovia is making millions off these scams and they are getting hundreds of complaints a day about the scams. Why can't these people be stopped? It is because they are in tight with the Bush administration? I was a banker for over 30 years and no bank I ever worked for did things like this.

Bridget of Locust Grove GA (02/27/08)
I have had several complaints against Wachovia over the years. No one has ever responded. I actually went into a branch this last time and still no help. Customer Service doesn't exist anymore. I have had SEVERAL hits on my account over the years for the same reason everyone else complains about: ODF's. We could write 10 checks and 9 would clear, but because of one check being more than the whole balance, Wachovia would bounce all 10 items charge us a fee of $350.00. Send everything back, and then we would get charges from other places, and Wachvoia would say. TOO BAD. We want all of our overdrafts back from the date that we opened our account, and we will close it.

Eileen of San Diego CA (02/25/08)
I've been having trouble with the mortgage I have with World Savings being credited when I made a payment by mail. Neither payment I made in July nor a payment I made in October of 2007 were credited to my account. I had purchased a money order each time and mailed them in. The ones I personally took to the physical locations were received and posted to my mortgage account. I finally got the information from the Post Office that neither of the money orders were processed through the bank. This caused the payments to be unpaid and subject to $39 fees for being late.

I paid extra payments during several months both between the missed payments and after the last missed payment. I received foreclosure threatening letters. I got phone calls at all times during the day and even on Super Bowl sunday in the middle of the game. I kept trying to get an explanation about why I kept having this problem and each man I spoke to at the bank was difficult to deal with. They were haughty and refused to assist me until I had brought the situation to a current status. They were arrogant and refused to even research the problem from their end so I could understand what had occurred. A woman, Jeanne, finally assisted me by looking over the history of my loan and found that a payment in July was not credited, nor was the October payment shown. I have the money order receipts from each of the money orders I had purchased, so I know the dates I purchased them on. I also know that on those two months I needed to mail the payments in, not visit the branch. I contacted the Post Office and learned that the money orders in question, the ones I mailed, had never been processed. I will get a reimbursement from the Post Office, however the damage has been done. I went physically into the branch today and learned that World Savings had retained its mortgage division. This was news to me and I had never been informed that I could still visit the branch of World Savings, now Wachovia, that I had used in the past to pay my mortgage.

I have been charged approximately $195 in late fees. My credit took a nose dive each time I was late and now is around 500 even. This has caused me to have difficulty in trying to refinance away from this bank. I cannot get a decent rate, the best I can do is 5.99% with buying 2 points. It has caused my blood pressure to elevate dangerously high as I have had to put in far more overtime than I would otherwise had to put in trying to secure this problem. I do hope to get some assistance to get this problem resolved.

Duncan of Mountville PA (02/25/08)
My experience is similar to many of the other ones listed here: predatory overdraft or unavailable funds fees. I had overdraft protection in place. I got behind on payments at one point, but was CURRENT on the overdraft line of credit (i.e. Visa) when this occurred. I overdrafted by $40 on Thursday overnight (note that when I checked my balance at an ATM Thursday night at about 8 PM, I had $130 dollars in my account). Friday morning I was $40 in arrears. I made a deposit on the following Monday, by which time I had incurred $245 in overdraft fees - for FORTY DOLLARS in overdrafts!

When I complained that I had overdraft protection in place, I was told that when I got behind on the payments, the overdraft account was disconnected from my checking. I was not informed of this. When I got current again, Wachovia did not reconnect the accounts. When I placed phone calls, the banking side blamed the credit card side of the company, and the credit card side of the company blamed the banking side. A few hours after I made my complaint, I received a very terse phone call from someone who was obviously reading a script, and said all they could do was refund me $25. So I am now closing my account. I feel powerless, and my frustration and reasoning seemed to mean nothing to the customer service rep who called me. Wachovia had a number of things on hold from my check card, and put the largest one through first, which gave me a negative balance, and then put the smaller ones through individually so they could charge the fees for each one. When I viewed my online statement, the first transaction that put me in a negative balance was a $70 overdraft fee from Wachovia! It was dated Thursday night, and the rest of the overdrafts and fees were dated Friday - the next day - including another $175 in overdraft fees. I had heard a lot of bad things about Wachovia, but was willing to try them out since they have branches everywhere and I travel a lot for business. But after this experience, I will not ever do business with them again.

Consequences? I suffered $245 in fees that I can not afford. Not to mention stress, and the time it took me to go down to the branch and straighten it out (unsuccessfully).

Matthew of Winterville GA (02/24/08)
Deposited a check in the amount of $400 for a car I sold on Ebay. The buyer is located two hours away. After the money had shown as cleared online, I spent the money. Two days later, my account shows as over $1200 over-withdrawn.

I called Wachovia and was told that somehow after the branch marked the check as received, they lost the physical check. So they had to take the $400 back out of my account, along with an additional $400 to cover the check. In doing that, they caused several other transactions to bounce.

I was told that I would need to contact the person I recieved the check from, have them cancel the previous check and issue a new one to me.

When I called this person and explained this to him. He told me that his bank would charge him $35 to cancel the previous check which he would have to charge me and the bank would only repay me if he gave them a letterhead stating that they had charged him.

So, now I must take off work on a weekday, drive down to him 2 hours away, go to the bank with him, get the letterhead, go to my branch, get re embersed for the cancel check fee. Fight over what charges I can get re emberssed from due to everything bouncing and close my account.

So far it looks like roughly $300 in overdrafts which I may be able to get back in time. Plus the lost wages from having to take off during banks business hours. Plus $40 in gas for driving to meet this guy. I also received bad feedback on ebay due to not being able to pay for an item I had won. My powerbill is late due to not being able to access funds. They need to realize that not all of us have extra cash in the bank to cover their mistakes. Estimated loss, over $360 for this $400 check.

Timothy of Jersey City NJ (02/23/08)
I recently was charged $175.00 in unavailable funds fees from Wachovia. This was the result of a check posting to my account that put the account in deficit. However, Wachovia decided to post this check in favor to several smaller transactions that had been in hold status while the account had ample funds. Once they account was overdrawn, they put through these smaller transactions, each of which incurred a $35.00 fee for unavailable funds. One of these transactions was actually an ATM withdrawal. How could the funds be unavailable if I already had them in hand? I would like a substantial amount of the fees refunded to me. I really just think someone should look into this very suspect business practice. It is criminal.

I am a single person living on a moderate budget. This type of tax has quite an impact on my month.

Rajesh of West Chester PA (02/21/08)
I have a checking account with Wachovia Bank, and use a debit card to charge purchases. Last year in June, my account was charged $88 overdraft protection for 4 purchases (biggest being $9). I called the back at the time, and requested that overdraft not be allowed on my account. I was told that it would ensure that my account does not go in overdraft.

On 11/12 Feb, my account was again charged $175 overdraft fee. The balance on the account on the 12th Feb (without making any deposits) was $178.78 overdrawn, out of which $175 was overdraft fee for 5 transactions. I complained to the bank that firstly, I opted out of the overdraft - so the transactions should have been denied. And secondly, no matter how they calculate the overdraft fee, charging $175 for a $3.78 overdraft makes no sense.

The bank said there are no opt out instructions on the account, and offered to refund $35 of the overdraft fee.

Banks have ridiculous overdraft charges, it is high time legislation was introduced to protect consumers.

Nena of Chatsworth GA (02/21/08)
I have banked with Wachovia for around 12 years. I really haven't had any trouble for the most part that was not self-induced, until about 7 months ago. Around August of this past year I really started getting hit with some crazy ODF numbers. I always just blamed myself....that it was something I was doing. I started really hammering down, checking my account daily, trying to keep a current balance, etc..

However, I could not make any sense of what was going on and continued to get ODF. After about 5 months of this and trying to figure out how this continued to happen, I did figure out that....yes, they are posting transactions HOW and WHEN they feel like it and which honestly appears HOW and WHEN benefits them the most in getting fees out of you.

I have been tracking this for months. I am fairly intelligent person and I still have been unable to concretely figure out the rhyme and reason as to how they are processing transactions. What is even more frustrating is when you call customer service or walk into the branch for some explanations..... they have absolutely no idea either. They cannot give you any explanation.

For example, I can be on the phone with customer service looking at the screen on the computer and the customer service representative is looking at something completely different, and further, cannot explain what you are seeing.

I have printed off several days in a row off the online screens. It absolutely blew me away at how every day the balances change, transactions shift, etc., sometimes 3 or 4 days back. Again, call and ask for a explanation.....answer is I don't know. My screen shows.....

Today I went on-line to check my account, once again I have $140.00 in ODF. After further investigation and a call to the bank, I still do not know what or how that is....first off there were only 3 transactions that went through since yesterday, the only 3 I had out..... and there was money in there to cover all three. When I look on my screen it shows the first 2 ODF are what overdrafted me, not the transactions, and then when the third transaction went through they charged me 2 more ODF. This makes no sense and once again no one at Wachovia can explain it to me either.....BIG SURPRISE!

The whole reason I came to this website was I hoping that there was a lawsuit somewhere, because Wachovia has got to be doing something illegal somewhere. If not necessarily illegal, then they are stacking all the loop holes they can in thier favor for them to benefit and most likely end up with some of your money in thier pocket free.

Clay of Rentz GA (02/20/08)
I have been with Wachovia bank now for 10 months. It has been a horrible, costly experience for me and my family. I found out today that my account is overdrawn by $912.97 and still have 2 transactions that they have on hold. We track our money real closely and our account balance was at $882 before the bank closed on Friday. They tell us on Tuesday that our available funds were only $712.92. With no transactions occurring between this time. Several times now they have held transactions to try and get ODFs out of me. I have called different merchants and have them tell me they have already posted this transaction. Wachovia will tell you that that is when they sent it not when it posts with the bank. Yet, when it suits them the transactions post almost immediately. Sometimes they hold them for over two weeks but your balance wont reflect the hold. Someone needs to stop them from doing this because people like me live check to check and now we don't have a check to live on this week.

It cost me $882 ODF's not to mention I live check to check. So now I will have to go a week without electricity. 2 days of food left and still other bills I'm not going to be able to pay now. Someone needs to put a stop to this.

Timeka of Sunrise FL (02/20/08)
I recently opened an account with Wachovia. I've been dealing with a Credit Union for many years but decided it would probably be best to have a few bank accounts. I made several check card purchases over the weekend. I also wrote a check for $2000. I check my account on a daily basis and when I checked it this morning I had an overdraft fee of a whopping $198! I called Wachovia to find out how is it possible to have an overdraft fee of $198. I was told that my transactions are processed from the largest amount to the smallest (even though a lot of these transactions have still not posted to my account INCLUDING THE CHECK FOR $2000). Meaning they processed the $2000 check first then all the smaller transactions next even though they are still on hold. It does not matter what order they come in. I received a $22 fee for each of the 9 transactions that was processed after the check. Many of these transactions were under $10. In all the years that I've had a bank account, I have never heard of something so ridiculous!! In addition I made a deposit yesterday that would have covered all of my transactions and they did not post it until this morning. I am closing my account with Wachovia IMMEDIATELY!

Deborah of Melbourne FL (02/16/08)
I am getting really tired of Wachovia telling me when I often ask if the deposit goes in first before any deductions are taken out of the account and I get the same answer of Yes however that is not the case.

It seems that Wachovia's practice is to make all deductions and then deposits, this way they can get all of their NSF fees and make money off of the patrons that bank with them. I recently liquidated some assets to pay off my house and received a very large check. I went to Wachovia and asked them if their would be a hold on this check and they said yes. Naturally I thought it was because of the size of the ckeck, but, found out this was not the case at all. I asked how many days that the hold would be for and the teller told 7 days. Well this caused me to miss my payoff date therefore, it has now cost me more money to pay off my house and get another payoff draft summary.

After I received my deposit slip I noticed outside the bank that the hold was not for 7 days but actually for 10 DAYS!!!! I went back in and confronted the teller and she said that they did not count the day of the deposit even though it was made at 9:00 AM and they did not count the holiday or weekends.

The reason for all of this was given on the deposit slip as We are delaying the availability of the funds you deposited as indicated below. We are taking this action because: You have overdrawn your account repeatedly in the last six months. This is the reason they have given me to hold my payoff check for my home. I understand it is every businesses goal to make money but, making money using unfair banking practices is going to far.

Last year my son, who also banked with Wachovia, who is in the military and is stationed in Washington State closed his account and suffered at Wachovia's unfair banking practices. Wachovia does not have a branch where he is, so he gets charged an outrageous amount of money ever time he used his debit/visa card. The amount he was charged was $25.77 every time he used it. When he would inquire how much he had in his account it always showed a positive balance. He would use his card and then get charged multiple NSF fees. His fees every month since he has been there has been totaling almost the same as his paycheck.

One time he was not able to pay his NSF fees all the way down, so Wachovia being the great rip off's that they are went after mine and my husbands account since I was a second signature on my sons account and they removed with prior notice the amount that my son had over drawn to a whopping some of $140. I could not figure out where my money went to as I had NO prior notice. This caused my electric bill, mortgage and water bill to bounce, which Wachovia was ever so happy to charge me $35 for each NSF.

I later received a notice 1 week later that they were pulling the money out of mine and my husbands account to pay my son's NSF's. I am going to be closing my account with Wachovia. I have been lied to and cheated out of my money. I will not EVER recommend them to anyone. My account has never been accurate. My legend has never matched theirs, there is always a difference. No one at Wachovia is helpful, and it is always my fault. I'm over it!!!!! And don't get me started with Country Wide!!!!!

Mark of Hampton GA (02/15/08)
In 1999 my husband and I were looking for a way to invest a lottery winning. Wachovia (First Union at the time) was more than happy to help us plan out our lives. We received so much support in investment strategies and oppurtunities for our future. We were advised to invest all of the money with Wachovia and take loans out against the money. Sounds dumb now, however, Wachovia showed us how our investments would earn more than the interest on our loans. Even if the markets were to change (which they did) we were building a long term relationship with the bank and that would work in our favor.

Our brokers came and went and our porfolio dropped about $300,000 over a 3 year period. Of course, when we complained, we were told not to panic because the long term outcome would not be affected. Our last porfolio manager decided that we should not be in the stock market any more, he sold all of our stocks in one day and put our balance into a money market account earning less than one percent. We were perfect customers. They held our investments ransom. We were told that if we renewed our loans for another year, Wachovia would release our porfolio back into a higher yilding account. We didn't have a choice.

We renewed the loans, but Wachovia never released our portfolio. Wachovia lied by telling us they would do everything in their power to help us increase our portfolio. We kept paying on our loans at a point over prime while our investments were earning less than one percent. We were paying about $2000.00 a month in interest while we earned $180.00 in interest from our investments. Here is the kicker....when we complained too loudly, Wachovia closed our investment account, paid off what loans they could and gave us 10 days to pay them the balance of $250,000. Right now we are being sued by Wachovia for not being able to pay their Demand Note.

Am of Cherryville NC (02/15/08)
I canceled an online payment for my checking account. It is the first time I ever did that and I was under the impression that the payment was canceled. Wachovia still made the payment and because of that I was over draft and charged two over draft fees for the total amount of $70.00. I called and complained about this information and most of the people that I talked to said I should have realized the payment was not canceled. My response is that when I did click cancel payment? A pop up said cancel payment? Okay and I figured that everything was fine.

Trevor of Glen Burnie MD (02/15/08)
I deposited 100 dollars into my Wachovia checking account through a Wachovia ATM. I wanted to make sure it was in the account so I called the bank. Money was in, good to go. I made 3 transaction that afternoon, wrote it all down in my register, then went online to their site to verify it all. suddenly the money wasn't there. I got hit will a combination of Unavailable Funds fees and Over Draft fee's. The fees cost more than the 100 bucks I put in the bank.

I was left with about 120 dollars in the hole after my fist 100 was to cover the overdraft fees, and I was still left with the purchases I made. I don't do business with them anymore.

Louis of Milford PA (02/12/08)
I have all but cleared out my account at Wachovia and only use it for business I can't do at My Credit Union 3 hours away. I am human and from time to time make an addition error. This time I was unaware that I had made an addition error. 2 transactions went through bringing me into the negative $7.02. Wachovia put through the larger of the 2 transactions first so the could access two $35 NSF fees. I immediately deposited $7.02 and called Wachovia asking them to waive the fees. The best they can do is now 10%. $7 out of $70. I tried to contact Ken Thompson the CEO of wachovia back in November to try to resolve another issue. His office would not reply. When I spoke to the people at 1800wachovia, they will not give out a phone # to there executive offices, but the will give an address.

It is more principal than anything else. How unethical is it to purposely maximize overdraft income. The day of my contact with Mr Bell, it was 2 degrees outside. I needed gas in my car, and I knew I only had 10% propane left at home for heat . Now I have to worry about $70 to pay Wachovia bank.

K. of North Port FL (02/08/08)
Everything that I have read on this website about Wachovia is so true as I had it happen to me repeatedly over the past several months. I opened my account with Wachovia earlier this year because of its convenient location to my home (1 block away, if that)

Anyway, I already had $450.00 just prior to having my Social Security Disability Check of $813.00, as well as my kids SS checks of $137.00 each for a total of $1087 combined equaling $1,537.00 and then right after that my husband's unemployment check came in for $444.00 for a grand total of $1,981.00. I went in to Wachovia for a cashier's check in the amount of $850.00 for my monthly rental which, when subtracted from my account, equalled $1,131.00. I went grocery shopping at Walmart and used my debit card for $200.00 for groceries which should have left a $931.00 balance!!

Well the next day, I looked at my account on Wachovia.com and found that they did not give me credit for the 3 direct deposits that I had from SS. I called the representative at Wachovia and was told that depending on when the direct deposits came in, they have the option of holding them for a certain time period and that I shouldn't have spent the money until I was sure they were credited. I couldn't believe it!!

I thought that when a SS check is direct deposited, it was as good as cash. They nd I charged me $35 for each transaction that had come in somehow totaling $656.00. Come to find out that they canceled the cashier's check for $850.00. I still haven't got a valid answer for that. Anyway, I'm now out quite a bit of money and have cancelled my account with Wachovia. I will never go back to that bank.

I am out a fortune in NSF fees, no money to live on now, and the embarrassment of being told very loudly that I need to learn how to manage my check book!! This was embarrassing when I didn't do anything wrong.

Cheryl of Forest City NC (02/08/08)
They have refused to return approximately $30,000.00 that was fraudulently taken from my handicapped, bedbound, and now deceased mothers accounts with them. I have sent them proof of this, the names of some of the people who did it, which I had to investigate on my own while grieving the death of my mother since Wachovia was doing nothing about it., copies of the checks along with some of the peoples arrest records, which include FRAUD.

I even have an eyewitness, a store owner who identified one of the people who fraudulently used my mothers debit card in her store several times. The person I was told who was in charge of the fraud department (Maralyn K) first refused to even speak with me when I initially called. I had to get a news group after them before she would even get on the phone with me.

On about my thirtieth call to them one of Wachovia employees told me that this woman (Maralyn K) even accused me of being in with the people who stole this money from my mother.

When I finally spoke to this Maralyn K, I asked her what Wachovia was going to do about this and the main question she asked me was Well, that depends on how much money we are talking about here.? My first thought was why does that matter, there are numerous fraudulent transactions on my mothers accounts and they need to pay the money back. The amount should have nothing to do with them doing the right thing. Well, it did.

They decided that keeping the money that was taken from my mothers accounts was more important then having a bad reputation. They sent me in circles for months then came back and told me they would not do anything about it. They would not return the money and they have not prosecuted the people who did this. Let us show them the power of the consumer and boycott Wachovia Bank until they pay this money back!

My plans to buy a home for my family are gone. Money that was going to go toward my 2 year old daughter's college is also gone. My anxiety level has been sky high and I can't sleep much wondering why they are treating me this way and what I can do about it.

Sean of Delray Beach FL (02/07/08)
I used to work for Wachovia for over a year. I left after two weeks notice. Apparently, they figured I didn't deserve the last paycheck I got by direct deposit. They took it back after I had spent most of the money and was still in the positive. When they took it back, they put me in the negative and gave me overdraft fees for about twenty or thirty check card purchases. The lady I spoke to at the 800 number refunded about one or two hundred dollars, but that's it.

I was left about $1000 in the hole, and am now in their recovery and chexsystems, so that I can't open an account at any bank.

Laura of Virginia Beach VA (01/29/08)
I placed a stop-payment order on Wachovia's website on Jan. 21. It was payment for COBRA health insurance coverage that I was informed, two months after the fact, that I did not have. On Jan. 22, Wachovia charged my account its $30 stop-payment fee. On Jan. 23, Wachovia honored the very check on which I had placed a stop-payment order. Wachovia refuses to credit my account the amount of check, and worse, refuses to refund the $30 stop-payment fee.

I am out over $460 that I cannot recover. Wachovia did not honor its own policy, which I have quoted to them verbatim from Wachovia's own website.

Marcelo of Elizabeth NJ (01/27/08)
Recently I accrued a total of $155 in overdraft fees. The first overdraft fee was posted before a negative balance was shown. If you add the overdraft fee to the available funds, the next charge would have cleared with money to spare. After contacting Wachovia I was told that this happened because other purchases that were on hold? had amounted to a larger sum than the available funds. Three subsequent overdrafts ensued the following day. Realistically, two more should have occurred based on the sequence of purchases. I say two more because of the largest to smallest processing these banks are allowed to conduct.

Nancy of Metolius OR (01/25/08)
I had 2 cd's mature in Jan. One on the 12th, one on the 19th. I called on the 12th to have money sent to me. I called again on the 19th and asked also about the one on the 12th. Told they could not mail it as they had a po box. I gave them my address. They said both checks would go out express mail, no charge. Then I got an email saying the check from the 12th went out on the 14th! They cannot tell me where they sent it for sure. It is the 25th and still no check. I learned from them that their normal practice is to mail those checks out 3rd class mail, 7 to 10 business days!! They keep your money tied up in their bank for longer, by not using 1st class mail, or they want you to pay $16. for express (which they call 1st class) 3-5 days.

I lost interest and had to take money out of another account to pay for another CD within 12 days. So I lost interest on over $20,000 for all the days they have had it plus the time it takes to cash. They should send peoples' money back at least first class. This is a ploy to keep the money longer and they make the profit.

Angela of Woodstock GA (01/25/08)
I have incurred $105.00 in overdraft fees when my account is not overdraft. They are charging me on pending charges from my debit card that have not yet posted from the merchants. How can they charge fees on money that has yet to change hands? If the account is not overdraft - how can an overdraft fee be charged?

I am unable to pay for necessities this week.

Mark of Baltimore MD (01/25/08)
Wachovia is a very sneaky bank in my opinion. I believe that they have a policy that they process the highest or most amount of money that you spent on a check card. I fell victim to this very sly way for gaining another dollar. I had deposited $31.22 in my checking account. I've come to this website before and I knew that the Online Banking that Wachovia has is somewhat delayed in the time that the information is processed. So after depositing the amount the $31.22, I waited 3 days for the money to be processed. Soon afterwards, I made two purchases online, which brought my account down to about $5.62. After going online, I saw that it had been correctly deducted from the account. So, I make another purchase, which I end up overdrafting on only 24 cents. To balance that, I deposited $5 into my checking only 2 hours apart from when I overdrafted. So the next morning, I see that I have overdrafted $22 two days ago! Apparently, when I deposited the $31.22, I seperately withdrew $18 dollars and had $12. Then I overdrafted somehow, which put me in by $22 and the next day, I put $5 into the account first. THEN spent more money on the next two purchases which gave me even more overdraft. The total owed was $85 by the end of the day. So my question is, how could I overdraft, when I apparently spent $18 from $31.22? And yet, the representative I spoke to said that I only had $12 and that I spent over that.

I only had to make a huge loan for the $87. But being a freshman college student, I don't have enough time, nor energy to come up with $87 in a day. I am starting a new job and since no money is coming in, who knows how much more I would have had to pay. I will definetly NOT recommend Wachovia bank to any of my friends or family. I will also tell a close friend of mine to get out of a Wachovia account and move on to someone better. I won't look at banking the same again and being as young as I am, this will definitely affect my decisions in life.

Kate of Deland FL (01/25/08)
I had made a payment to my car insurance company with my check card from Wachovia and about an hour later went online to Wachovia to check my account and to see the balance. After I had made the payment to the insuance company, I had a remaining balance of just over $100. That was on the 20th of January. On the 22nd of January I made a deposit of over $350. In between that time a few check card purchases were made each not exceeding $10. Just before leaving the house to go grocery shopping on the 25th of January I go to my online Wachovia account which to my complete shock says that I have a balance of $58! A fee for $4 for a non Wachovia ATM withdrawal and a $140 overdraft/unavailabe funds withdrawl is showing on my account BUT when I check my account and ask for a listing for all ATM withdrawals it shows no ATM withdrawals! How can I go from accounting I have at least $400 in my account to the online account showing I have only $58 and withdrawals for overdrafts and ATM fees that I have not done nor should be charged for! My husband and I are so upset and as of today we are closing our account with Wachovia.

The consequences were that not only we couldn't buy the groceries we needed and the over the counter medication my 4 year old son needed, but we will also did not have the funds available to pay our utilities on time. We are on a tight budget having just moved to the States and as of now only my husband has an income.

Gina of Lk Peekskill NY (01/05/08)
I went to the bank with $1000 worth of checks which I wanted to cash against one account (one I have with my mother) and deposit the cash in my account. My mortgage payment was scheduled to be electronically withdrawn the next day, and I wanted my deposit to go in as cash. I was told that they could cash my checks for me and give me the cash, but they would not deposit the cash in another account for me. I spoke to the bank manager, and he gave me the 1-800 number to make a complaint to. When I left the bank, I called and they told me that this is now a rule. It makes no sense to me to be able to receive cash for the checks, but not be able to deposit the cash. They explained to me that this rule will help reduce fraud. I think it's an unfair practice for the consumer.

Only inconvenience, and loss of time.

Christopher of Lagrangeville NY (01/05/08)
I went to an ATM to pull out money for lunch, when I got my balance receipt it said my balance was -$9. I called the bank to find out how I could have a negative balance and they said they give me the money from the atm as a courtesy, but charge me the overdraft fee anyway. Due to the money they let me take out and my poor banking skills I overdrafted three more items under their pay the highest debt first rule leaving me with a balance of -$198.80. I asked them to return some of the $175 in overdraft fee's and they told me no because of previous accout refunds for problems with their deposit processing scam - the one where you have the money available, but it can't be used to pay things because it hasn't posted.

So I start to pay some of the money back, and low and behold, they allow another charge to my account for $14 and another $35 overdraft fee. I worked the account down to -$73.94 after being harassed for two weeks to pay off the account, and now it's back up to -$136.94. I don't have all this money to throw around. To make matters worse, they reported me to check systems for an old account I had with them, that I have paid off over a year ago; because of the report to that company - which I have tried to contact but have been unable to do so - I can't get a checking account with any other banks, and Wachovia won't ask check systems to remove the note on my name. I'm between a rock and a hard place.

Melody of Oroville CA (01/03/08)
My husband and I are on disability that we receive by wire transfers from the state and federal into our Wachovia account. One is on the 3rd and the other on the 1st. Before we became Wachovia we were called World Savings and Loan. When the transfers of our fixed income were made they put holds on them, so that 10 transactions came through and they bounced them to the tune on $225. Right now I can't get a hold of them because it's the middle of the night. I was worried that this might happen so I checked my account earlier today and they had my wire transfer made and no other checks had come in. I couldn't sleep so I came in to check it again and now see that they have done this. So My husband and I are going in tomorrow and closing our account with them.

We have been with World Savings for 30 years and with Wachovia for 6 months. We have many changes to make with life insurance, loan payments. and the such that come directly out of our account, but this is no problem compared with what they are doing to us. I have our bills to the penny with being on a fixed income. My husband has had 13 spine surgerys and one neck surgery. I can't work taking care of him and my disability's. I wish I had thought to copy the account when it said that the deposit was there but not the 10 transactions, but of course I didn't think they would do that. They have these little asterist at the end of the deposits that say processing with a cross looking like thing. Then you go down to the bottom of the page and it says pending transaction in balance column has not yet posted to your account. Why, when it was wired? They didn't do it that way when it was World Savings. As soon as the deposit was made the money was available. Now its not. All I can do is close my account. I'm going to Butte Community bank. My daughter works there and she said she would take care of our account and not let anything like this ever happen. I hope no one has to go through what we have. If you have a Wachovia account close it.

So far we don't have any money to pay our bills. It all went to overdraft charges that weren't supposed to be there. $225.00.

Heddy of Marietta GA (01/02/08)
In October of 2007, my payment of $500 to my equity line was never credited to my account. When I inquired at the bank, I was told to send proof of payment. I sent a copy of my check endorsed by Wachovia. 3 weeks later, I called again, since nobody ever contacted me, and was told they would not give back my money until they had investigated where it was. 2 months later I was told I never sent in the proof! 3 months later, I still get a run around, as if it is the first time they have heard about the problem. I have been paying interest on the balance without having my payment credited.

Maria of White Plaines MD (12/31/07)
I am currently a Wachovia employee. I have just given my two week notice; all the complaints on this site are so very true. It's like I am employed by Satan, and I have to sell my soul (lie everyday) just to get a paycheck! I am tired of having to explain that YOU MADE A CHECK CARD PURCHASE, WE PUT THE FUNDS ON HOLD, HOWEVER, WE ALSO LET YOU MAKE ADDITIONAL PURCHASES, STILL USING THE FUNDS ON HOLD, AND IN THE END CHARGED YOU ALL THESE FEES, HOLDING THE TRANSACTIONS, AND PAY THEM FROM LARGEST TO SMALLEST, (NOT HOW THEY ACTUALLY POSTED), JUST TO GET $35 FOR EACH ITEM PAID!

I can no longer be a part of this scam! I am ashamed to be an employee for this company! No more!

Gerhard of Old Bridge NJ (12/08/07)
While visiting our children in the USA, my wife and I went to the Wachovia Bank at Midstate Mall, 300 Route 18 North, NJ 5618 to cash American Express Travelers cheques. After I completed and signed the cheques, I was rudely pulled out of line and told by Cathy Balewitz (sitting at the front desk in the lobby), that my cheques would be refused to be cashed by the bank. No explanation by me was accepted. My request to speak to somebody with authority was refused. I begged her to please check with her Head Office without success.

Being stranded without money, I asked her if only I may make a telephone call--which she also blatantly refused. She is a very nasty lady with bad manners and poor public relations. Never was I ever treated like this in the world by staff so poorly informed and trained for their job. It is impossible to send American Express an e-mail; their Webpage does not allow that!

Molly of Costa Mesa CA (12/08/07)
I purchased a new 2007 Hyundai Santa Fe in Aug. '07,and Wachovia Dealer Services is the auto loan provider. Before accepting the vehicle I obtained approximately a 1.8 million dollar insurance policy for full coverage on the new vehicle. The full coverage was verified through Farmer's Insurance at the Dealership and forwarded to Wachovia. From August 2007 through December 5, 2007, the insurance agent, the policy holder/provider and I have faxed, phoned, and certified mailed, full disclosure of full insurance coverage. Wachovia arbitrarily assigned their designated insurance coverage, attached it to my auto loan and proceeded to add that insurance, as well as subsequent late fees and collection charges, to my auto loan acct. To date the 2 agents and myself have contacted the company on average of twice weekly.

Wachovia has reported 2 late car payments to my credit report adversely effecting my credit. Wachovia service rep Angel phones my employer leaving messages regarding my irresponsibility in paying my auto loan and urgent call to return for wage garnishment for unpaid auto loan that can result in repossession of my vehicle. He has contacted my main employment office and my direct supervisor's voice mail despite being told (I recorded three of the calls w/ digital recorder) to have no contact with me, my employer, my work contacts. He replied there is nothing you can do--you will pay us the amount owed and we will continue to contact you and your employer. His supervisor Nick, at same toll free number has been fully apprised of the violation of my rights w/ Angel and the situation with Wachovia's error.

Nick assured me and insurance provider that he would take care of the acct. error, and that sometimes not having Wachovia as the direct lien holder can bog the system. He has not returned our calls, nor made any effort to correct Wachovia's error according the the 5 calls weekly I receive from Angel and other csr reps. Currently Wachovia is denying yet another monthly auto payment; unless of course, I pay the late fees and the late fees w/ the insurance binder amounts attached.

The negative impact of Wachovia's actions continues to impact my life. In my employment, integrity is the foundation of employment and promotion opportunities. I have had to take 2 days off work (with pay) to clear up the nonsense of my personal loan life that Angel's phone calls enhanced. My monthly $479 auto payment is currently listed at $955.69 for December--and the ability to pay the 12/9 auto payment only denied. We have gone beyond any reasonable consistent attempts to correct their error. My auto insurance is at such an over-compensatory level (million dollars plus) that federal auto loan insurance laws and state laws supercede any company's existing policy. As of Monday, I am retaining legal counsel. I intend to seek criminal and civil compensatory damages and would like Wachovia held publicly accountable. Farmer's Insurance agent, Farmer's office, my provider's professional office and agent and myself have well documented contacts and all attempts to show full insurance coverage. I have begun digitally recording all messages and contacts, threats, etc. w/ Wachovia and state that I am recording the calls with full intent to use any and all information against them in federal and state courts of law. I have sent a certified copy of intent to seek damages and to fully record all contacts with all employee's and any representatives of their company.

Traci of Washington NJ (12/04/07)
I went to my Wachovia branch this morning to deposit a check (a Wachovia check) that my husband was supposed to deposit yesterday, but didn't. In the meantime, several very small (none over $12.00) check card purchases and an ATM withdrawal of $20 are showing on my account. Unfortunately, the purchases caused an overdraft of $-42.63. I had $50.00 in my savings for supposed overdraft protection which could have covered these purchases had it been transferred over BEFORE they assessed $175.00 in NSF fees. I called and spoke to 2 different people and they explained to me how 1) online is not real time and 2) that's not how overdraft protection works. I'm so upset that this is their explanation - it doesn't make sense that the overdraft protection really doesn't protect from overdrafts at all. I don't believe that the overdraft protection is protection at all. If the $50 doesn't make a difference (as they claimed), then why do it at all? And then charge me $10 to process the transfer on top of it. The rep refunded 15% of the charges ($26) as a courtesy, but I still feel like I've been lied to about overdraft protection when it was pitched to me.

Damages are that, as of now, before my deposit is credited and after the refund is credited, I have a balance of -$171.63.

Harry of Huntsville AL (11/29/07)
I worked at SouthTrust Bank for twenty years. I resigned to go overseas. Upon leaving I was told, "Stay in touch. You will have a check coming upon retirement." I return to the USA and find that SouthTrust Bank has merged and is now Wachovia! I have contacted them with no luck--both locally and at Wachovia's home office, out of state. I've searched the internet for possible links....with no luck!

Please help me to find out how I can claim that check upon retirement! A contact address or who assumed their pension program would help greatly. Thank You. I'm afraid of losing a pension that is rightfully mine.

Harold of Lake Geneva WI (11/28/07)
I cashed in a cd that came due on Oct. 16,2007. I called Wachovia and asked for a dispersment of the funds. They said they will send me a check. 5 minutes after I called the funds were removed from my account. As of today,Nov. 28 I have not received a check.

I called customer service and asked what the problem was and was told that they hold the check for 7 days and that they sent it on the 23rd.I asked why they hold the funds and was told that it was their company procedure. I told them that was not my procedure and that I felt it was my money and they had no right holding it. The respnse was too bad!

I lost interest and was not able to open another time critical investment.

Tori of Woodstock GA (11/28/07)
I am furious with my recent experiences with Wachovia. I check my account balances daily if not more than once a day. First of all, you cannot count on the information. They change it to force overdraft fees. For example, the ATM and withdrew $20 in one transaction. I then immediately made a deposit into this same account. Later then I looked at the account, there were FIVE transactions in between the deposit and the withdrawal! I then get home and make screen prints of my online banking screens and that balances they gave me at the ATM were NOT there!!! I have even had them rearrange the withdrawals and deposits in my account to cause overdrafts!

They put a hold on transactions and make the funds unavailable to you but then drop it into the account sometimes one to five days to create overdrafts! I am sick and tired and completely livid about these unethical business practices they use to steal my money! I have already begun the transition to leave them for good and will NEVER be associated with them in any form or fashion in the future!!

$630 in overdraft fees in a 10 day period! It is less than a month until Christmas and they have stolen this money from my children!!

Ibrahim of Annandale VA (11/24/07)
I never dealt with a bank like Wachovia. The people of this bank are unprofessional, and lying to customers is their motto. I deposited a check through their ATM hoping it will be cleared the next day as they promised when using ATM for deposits. That did not happen; it took 10 days for the check to clear, and every time I call they gave me another lie. I CAN'T WAIT TO CLOSE MY ACCOUNT WITH THIS BANK. I really do not advise anyone to bank with these kind of people.

Lynne of Sarasota FL (11/18/07)
#1-Wachovia did not credit an ATM deposit made before 4 PM stating teller work was not complete. #2- Without my knowledge Wachovia deducted funds from my account to pay an outstanding debt with them (not linked to my checking account) without my authorization. I am disabled and they took over half of my SS funds. Can they legally do this?

I am unable to pay my rent and could be evicted.

Donna of Orlando FL (11/18/07)
Wachovia charged an overdraft fee for an hold that was not charged. I was charged 2 overdraft fees for a hold that was about $1, which caused my account to be negative 28 cents, so Wachovia charged a $57 overdraft fee.  This is more than 200 times the 28 cents! Unlike other banks, Wachovia does not refund overdraft fees for less than $1.

Latrice Springs of Philadelphia PA (11/16/07)
Wachovia charged my account 3 times for 2 transactions. $105 in fess for less than $20 in transactions. After checking online to see which transactions have posted, i was told that they had not posted. two items in hold were not on hold but items that were paid were charged nsf fees-huh? around and around with 3 csrs later and no one could fully explain why transactions i could see posted were not really posted. what?

Nothing I was told to consult my crystal ball and physic advisor the next time i want to balance my check book. years of schooling: 2=2 out the window. 2=3

Harvey of Suumerfield NC (11/16/07)
My son is 17 years old and of couse as many others teeneger don't know how to deal with any bank, when they take out money form ATM machines they don put attention that there is o no money enough to be use jus because dad o mom don't put enough in and happen the after the bank instead of let you know that there is not money in the bank they just give to you what you need and after they charge you a very big fee for this transation i don't think this is fair, instaed of that this bank shuold tell you that is not money of course i learn my mistake and never ever i going to use WACHOVIA BANK any more in my life.

i did pay over U$300 for this mistake

Odilia of San Antonio TX (11/10/07)
I closed my account with Wachovia Dinero Directo on October 5. I wanted them to return the $192 to my Wachovia checking account. Today is Nov. 10, and I still have not received my reimbursement. I keep calling the customer service center, and the representatives keep telling me that I need to wait 5-10 days.

I am short of $192 which I desperately need to pay bills that I owe this month.

Jennifer of West Chester PA (11/02/07)
Today I finally had the sense to close my Wachovia account for good. I had banked there since high school. I frequently check my account via Wachovia.com; however their website is not real time and is delayed quite a bit. When I asked a phone representative about the delay she couldn't explain, but said they get numerous complaints about the web daily. You can log in and try to monitor your activity but Wachovia does not show all the transactions as they occur. Or they will change the order of the transactions even after they have posted.

I have had charges against the account cleared--and then have NFS charges appear later on. With NFS charges, Wachovia processes the most expensive items to force multiple transactions to be affected. I was told by phone representatives that if I made a deposit before the end of business day I would be able to avoid the fees; but that was a lie. I am so sick of the lies from different representatives and the lack of caring. They don't realize the inconvenience of these inexplicable fees. Customers cannot trust the website, or their automated phone system for that matter. So how do you know your balance?

I have incurred over $383 in fees for unknown reasons.

Melody of Oroville CA (10/31/07)
Our bank was World Savings and Wachovia took over on Oct. 15th. Wachovia sent us a booklet the size of a small yellow pages, written in lawyer language so the average person really has to know banking lingo to understand. Yesterday I deposited a check from a World Savings account into my account which is now Wachovia. I was told that the deposit would be directly put in since it was basically cash. I checked my online account and the deposit wasn't there. But there was an NSF charge of exactly $75.00; they had bounced 3 transactions.

I went to the bank to clear this up knowing that it was their mistake and they would of course make my deposit good. NO. The deposit I made was done after 4. So the deposit I made on Oct 29 will not be good until Oct.31st, thus making more NSF charges. I called Wachovia. (Their pamphlet with all the smiling customers said you could call them 7 days a week, 24 hours a day. Of course, that's true because you never talk to a real person. The secret is to push 0I.) Then after arguing with Carl that they were wrong, he appeased me by saying he would put $40 in my account which would bring my balance up to only $58.89 in the red.

I can't wait to change banks. We've been with World Savings for 30 years and have a mortgage with them. Never been treated so unfairly. now that it is Wachovia.

Al of Port Richey FL (10/27/07)
Three separate times I have been dinged by Wachovia and their magical accounting system. I have had purchases days before, and then they create overdraft fees because something was being held. Recently I deposited cash, and it showed that it was in my account. Then there were two charges on the debit card for which they charged overdraft fees. My cash was deposited at 4:00, but the account still showed an available balance. I will be pulling my account as soon as possible. I have been charged over $700.00 in overdraft fees because of their accounting method. I'm tried of being their cash cow.

I had to take out a short term high interest loan just to pay bills. I don't have any trust left in banks. I have Rheumatoid Arthritis, and with the stress that this is causing the meds I am on are no longer effective--mainly due to the money issues that Wachovia is creating.

Cory of Richmond VA (10/01/07)
I am a 17-year-old student in a technical high school.  Each week I work a few days and attend school the others, so my deposits are small amounts ($175 to $225) . My employer issues checks drawn on Wachovia. Each time (3 weeks in a row) the funds would be held over the weekend.  On the Labor Day weekend they were held until Tuesday.  I made Visa charges based on the amount the customer service stated that I had available, but I incured NSF charges because the funds had not cleared until a following business day . The bank manager reversed one NSF for $35 but not the first for $22.00 and then suggested that I deposit the funds as cash . On Thursday I did.  I cashed the check and made a cash deposit, however the deposit was after 2 o'clock.  I then used my debit card that evening and made a charge against the account.  Now I have three nsf charges. They stated that when you make a charge the funds are withheld right away, but why is the cash not available?  My dad asked them, "What happens to the cash overnight, who gets the benefit?"  They said no one, you might as well keep the money until the next day . So I can't deposit my payroll check, and I cant deposit cash and draw on it the same day. I will look around for another bank. Wachovia is making money on the overnight possesion of these funds, but a 17-year-old can't deposit money (cash) and go to McDonalds with his own money without getting an NSF charge .

To date , because of the NSF charges ($127.00) and delay on getting my car (something very important to a young guy), MY car had to stay at the repair shop for two weeks at a charge of $7.00 per day.

Alycia of Marietta GA (10/01/07)
It seems to me that Wachovia has carte blanch to do whatever it wants and take whatever money it wants from their customers.  NSF fees seem a SCAM for them to make money. They wait to notify you so that new charges can accumulate before you even know what is going on. They process the most expensive items to force multiple transactions to be effected. So what are my choices?  Also on multiple occasions, I have been given information by the branch staff that I accepted as truth, that was NOT, and cost ME money. Why are their no checks and balances within the financial sector? We can keep writing these complaints but nothing ever comes from them. Where are our advocates?

$420 in bank fees due to misinformation provided to me by Wachovia's employees!

Anny of Baltimore MD (06/21/07)

I had deposited a check for $2900.00 into my account. A few days later, I needed the funds in cash to wire a payment. I asked specifically if the check had cleared and the answer was yes. I withdrew and spent the money. The following week my account was in the negative because the check had bounced. Apparently, the bank gives you the funds before verifying the validity of the check. They refused to return the money into my account, held me accountable and charged me a fee for depositing a check that bounced.

I am furious at the idea that Wachovia is supposed to protect me as their customer from fraudulent checks. How could they clear a check and allow me to use the funds before it actually has. The bank manager stated to me that the reason why the funds become available is that I have an immaculate record with them with good checks!

Erika of Orlando FL (05/08/07)
Recently, I made a cash deposit in my Wachovia account. It was March 20th 2007, which was a Friday. After this deposit, I went to Wal-Mart and used my debit card. That Monday, I was charged 2 NSF fees and $10 to use my overdraft protection.

The deposit I made was $850 on top of the $160 that I had in my account. I had some small items come through and spent about $140 in Wal-Mart. I still had over $700 in the bank after the charges, the NSF fees and the $10 fee so you tell me what’s wrong with this picture.

They charged me to use my own money that I set aside for overdraft protection. And did not credit the cash deposit until the following Monday and refuse to make the change.

Paul of Long Beach CA (04/15/07)

They continuously charge me late payment fees. I've disputed and proven to them where the original error was. Only to be forced to deal with their unethical business practices.

My auto payment which I make monthly shows a 30 day delinquent. Plus the over due balance accrues interest at an astronimcail rate. I've been disputing this with them for over 2 years.

Oti of Miami FL (03/01/07)

My mom had an account with Wachovia which I had signature in case something happened to her. In 2002 that account was closed due to my mom entering a nursing facility. Wachovia paid something that came in instead of sending it back and advising THE ACCOUNT IS CLOSED they paid it. They kept sending me notices for my mom, I kept telling them she was not at this address and send it back.  My mom passed away and they still kept harassing me. Yesterday (2/27/07) the recovery department debited from my savings account the charge that they paid from a closed account ($117.04). I contacted the recovery department and spoke with Nicole who checked and informed me it was a mistake and the money would be put back. Today I check my balance and I see that another $117.04 has been debited AGAIN.

Christina of Port St Lucie FL (01/25/07)

I looked online to find out how much money I had and earlier that day went to the grocery store and that went through and I still had a positive balance. The next day I went to lunch with a friend and spent less than what I had left in my account. The next time I looked there was two overdraft/unavailable funds fee which put me in the negative. The first one was after my grocery debit which put me in the negative. Then they put through my lunch which made it go more in the negative. Finally they put through the last overdraft/unavailable funds fee.

If they would have taken out the amount of money out then there shouldn't have been any overdraft/unavailable funds fee at all. I tried to call and take care of it but all I ever get is their line of how it's my fault. This isn't the first time they have done something like this but it is certainly the last.

Sonja of Canton GA (01/17/07)
I have been dealing with ridiculous overdraft fees through Wachovia the past few months. They tell you that the online banking is user friendly, but when you go on and check your balances and try to manage your account, you get screwd with fees. I had several debit purchases that were due to go through the account, but instead of them paying those, they chose to pay a check that would have wiped out the other 4 debit amounts and allow them to gain $140 in fees.

I called customer service to find out where the fees were coming from and they mentioned a check. Well the check was nowhere to be found on the online banking system! So I just had to take their word for it and accept the fees. They said that it will show up tomorrow and it will cost me $105 more in fees when it is all said and done! Because the original fees have caused a snowball effect. Which is what they do to make their money. I also found out that I get paid every other Thursday, but I do not have my funds accessible to me until Friday. So they sit and make interest off my money for a day! I am done with Wachovia. I will be settling up the fees and removing my money from their bank ASAP.

Susanne of Roanoke VA (09/30/06)
I have direct deposits going into my Wachovia Checking Account every two weeks. During the last year, on my pay-day, Wachovia has been deducting all my charges first and then included my deposit so that when Wachovia did this it looked as if I did not have enough money in my bank account. Off course, they charged me NSF fees for every charge! Last time, I had enough and called Wachovia. Their response was to hang up the phone on me twice!! When I finally got someone to talk to, they explained that my deposit was not available until it had been posted although I could see it as processing transaction on my account, and it is included in my online available balance!!

Several months, I have had to pay bills late due to not having enough funds to cover them since I have had to pay hundreds of dollars to Wachovia in NSF fees. Now, I have given up and I am switching banks. It is very time consuming and very stressful. But I am happy to be getting a new bank who seem to care about their customers (and my deposit gets posted as soon as it is deposited - no more waiting for the next day!).

Stephen of Baltimore MD (09/05/06)
In short, I was hammered for about $400.00 in fees. And they still want another $337.00 to clear my name. Though we spoke back in the spring of 2006 and settled on $200.00 for the payoff, I was struck by a car soon after. I was unable to pay up since one cannot work with a fractured leg and pelvis. I have contacted Deposit Recovery by letter regarding this matter, but I've received nothing but dead air. I just believe Wachovia to be unjust regarding fees and I'm just tired of them.

Veeda of Raleigh NC (09/04/06)
Wachovia's checking and check purchasing policy seem unethical. The timing in which my transactions hit my account have caused serious over draft fees, upwards of $500/mo. I have auto-deposit of my pay checks and they are taking over a 3rd of my check every pay period in overdraft fees! I have complained to the bank and they have refunded about $100 out of the $4000 they have charged me this year!

I have been unable to pay my rent, car note and even feed my kid because of these serious over draft fees!

Anna of Buford GA (09/02/06)
I realize from reading that my experience with Wachovia was not unusual. I, too, was slapped around by the NSF fee. Though my bank showed a positive balance, Wachovia has a policy, unlike many other banks, that holds all monies used for debit. However, none of this appears on your online banking or in your balance. You must keep dilligent and copious notes of all transactions, because their customer services (ATM balance, online balances) are NOT correct AT ANY TIME--this I was told directly by Wachovia personel.

I have had nothing but trouble with this company since opening my accounts. It began with their refusal to issue two debit cards for my account (I wanted one for my husband), as is their policy. Then, the ATM card which they were willing to give me, canceled out my debit card when it was activated (because a second debit card on any account negates any others, and they screwed up and mistook the ATM card for such) and I was stranded, unable to buy gasoline for an empty car. Now I am dealing, while out of the country, with a collection they have put on me for service charges, that were issued AFTER I closed my account! They have sent the recovery department after me, saying I own nearly $100 in fees that I don't have any listing for, and they are threatening my credit should I not immediately respond. However, somehow, conveniently, when I closed my accounts, the bank personel helping didn't mention anything. Also, the letter arrived for only one account, which I used least, and not for the other two.

Steven  of Merritt Island FL (08/19/06)
I am very disappointed with the way Wachovia clears checks. They purposely cause extreme overdraft fees in accounts. They wil hold all checks and clear larger amounts first. This caused me over $400 in over drafts fees when it should have been a much smaller amount if the amounts were smallest first (around $70-$100). I have compained to the bank and all they are doing is sanding a copy of the policy. I am going to look for a new bank Monday morning.

Holly of Burlington NJ (06/24/06)
Wachovia had 16 items on HOLD in my checking account. I might point outm that the money for these HOLDS was already taken from my account On the day my paycheck auto deposited they also paid a check that was written on my account which overdrew the account by THIRTY CENTS. The reason for the overdraft by the way was due to the fact that Wachovia charges once a month ( whenever they feel like it ) for atm useage. this hit (coincidentally ) just before my paycheck and the subsequent overdrafts. To make a long story short they charged me for 17 overdrafts at $35 each. I was rather curtly informed by customer service that banking law allows them to do that. Legal I guess but ethical I think not. I can simply imagine how hard the banking industry lobbied for that law. This is outright criminal and should be dealt with.

Mildred of Gainesville, FL (03/08/06)
I am a senior citizen, who lives alone and who has bank accounts at Wachovia. When I went to do business about my money market account Eric Schiller started telling me how he got his grandmother a home equity loan in case she needed money and kept pressing how important it was for me to get one in case my children needed to pay bills for me.

I kept saying that I didn't need money and he kept telling me that it was FREE. He said it usually cost $600 or $700 but it was free to me and I would have to get my lawyer to fill out papers.

Today I get a call about a closing. No one ever said that I was taking out a second mortgage since my house is paid for.

Tonight my daughter was with me when I received a call about  the closing papers.  She flipped out, asking why I was getting a second mortgage. I didn't know that I was getting a mortgage.

I don't think they should be using these type of scare tactics to get an account.  I think Wachovia is training their financial specialists to work on the old people because this also happened to my friend at another branch of the same bank.

Sheila of Pompano Beach FL (12/12/05)
This is in regards to the way they make funds available in relation to check card holds. You see, when I use the Visa check card the bank places a hold for the entire purchase amount on my account. They list each merchant and the charge amount in a section for check card holds and the balance is plainly reserved by virtue of the fact that the funds are not available to me. These may sit in the check card hold section for 3-4 days. Fine, I get it, it is proper. The problem starts when a SUBSEQUENT (and I am assuming unknown check clears and I am charged an NSF fee for every one of the check card purchases.

Let me explain, the check may have overdrawn me by only $7 but I will wind up being hit with $30 per check card as the bank (even though I had no access to the funds, and even though they essentially knew about and effectively reserved the check card funds) will clear the LATER item and then charge me maybe $200 bucks for all of the stuff they conveniently clear AFTER the SUBSEQUENT check. They actually PUT me into overdraft with their fees - which often exceed what I could hope to quickly cover (unlike the $37 OD I SHOULD have had.)

Regina of Fort Lauderdale FL (10/07/05)
In two years I have banking with Wachovia, I paid more than $2,000 in overdraft fees. This last month Wachovia is currently charging me with another $489 in fees for dispensing money at ATM machines and approved debits when they say I did not have the funds, but when I called the Bank to find out my balance they would tell me that I had enough funds available. What the word available means?

I did not write any checks, all my charges were made at ATM machines or debits from grocery stores that is approved or declined when I pay. All my debits were approved even though Wachovia charged $400+ in overdraft fees. I have three overdraft notices that shows my balance negative and eight ATM and approved debits combined were paid. The $30 fee for each of this items became a snow ball that I can stop. For a approved debit of $2 I paid $30 because my balance was deducted from a higher amount first even if the higher debit was made two days later. Paying the highest amount first, even if it was debit after several small amounts, caused my account to be charged $30 eleven times instead a one time $30 fee for the highest transaction. Plus $2 fee is applied any time I call the Bank to solve this solution.

Diane of Stuart FL (09/10/05)
I took in a check for over $62,000. on Wednesday , September 7, prior to 11AM. I specifically asked the teller if there would be a 'hold' on the check...it was a CASHIER's Check from Bank of America....she scanned the check , and proceeded to tell me there was NO HOLD at all, and that ALL of the funds would be available the next morning...Sept.8. I took the bank at its word, and did several online bill pays and mailed two large checks out that Thursday AM...the 8th.

AFTER all of this...the bank writes me many notes saying that my bill pays were sent back due to lack of funds. The money is posted to my account but not available for use. I went into the bank, and was told that 'for random reasons' a hold was put on that check...now I have found out that it is a 7 day hold...and those funds will not be available to me until September 14. This is adversely affecting my checkbook AND our credit . This is not a fair practice. I was lied to by the bank.

Janell of Charlotte NC (04/08/05)
I made a deposit on April 4 @ 3:59pm with Wachovia via the ATM machine,however, prior to the deposit being accepted, the ATM stated that the deposit MAY have a hold on the deposit and asked if I wanted to continue. Which I did, however the next day April 5, 2005, I called the bank to verify if they had placed a hold on the