Bank of America Reviews
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About Bank of America
Headquartered in Charlotte, North Carolina, Bank of America is one of the largest banks in the U.S. and offers a range of banking products, such as checking and savings accounts and certificates of deposit (CDs). Customers can also use Bank of America for financing through various cash-back credit cards, personal loans and home and auto loans.
Visit www.bankofamerica.com- Savings, checking and investing options
- Accounts for students
- AI virtual assistant
- Account fees might apply
- Low APYs
- Required account minimums for checking accounts
Helpful Reviews
What is Bank of America?
Bank of America is a full-service bank that offers several different savings and checking accounts, including special-rate student checking accounts. It gives customers the advantages of a traditional brick-and-mortar bank, with over 3,900 branches across America, as well as the digital advantages that online banks offer, such as a mobile banking app, online bill pay and automatic savings features.
Users can access their account via the mobile app, which allows them to pay bills, transfer money, monitor for fraudulent activity, create custom alerts for due dates or low balances and access a digital wallet. Bank of America accounts come equipped with Erica, an AI virtual assistant that can provide advice based on a customer’s spending habits and help them make better financial decisions.
How does Bank of America work?
You can apply for a checking or savings account or CD in person at a local branch. Each account has a minimum opening deposit; most are $100. The student checking account only requires a $25 opening deposit for students under 25.
You will need to have the following information on hand when you apply:
- Your basic information, like name, residential address and email address
- Your Social Security number
- Account numbers of current Bank of America accounts or other financial institution accounts for the opening deposit
- Co-applicant's personal information (if applicable)
Most accounts come with maintenance fees that can be waived. It is a good idea to set up your account in a way that allows you to avoid monthly fees and overdraft fees. Additionally, set up your account through the mobile app so that you don’t miss any perks like BankAmeriDeals, which allows you to sign up for cash-back rewards through your purchases.
Bank of America fees
Most Bank of America accounts come with a monthly maintenance fee between $4.95 and $25, depending on the account. However, there are multiple ways to have this account fee waived, including setting up a recurring direct deposit, maintaining a minimum balance or being a Preferred Rewards member.
Other traditional banking fees apply to most accounts, including:
- Excessive transfer/withdrawal on savings accounts: $10 per transaction
- ATM/debit card replacement: $5
- Out-of-network ATM fee: $2.50 to $5 per transaction
- Overdraft fee: $10 per transaction
- Stop payment fee: $30
Some accounts do not charge all of these fees or might waive overdraft fees when you connect a backup account.
Bank of America FAQ
How does Zelle work with Bank of America?
Customers can send or receive Zelle payments through their online account or via the app. Zelle is free to use, but there is no protection program against authorized payments, so only send payments to people you know and trust.
What type of fraud protection does Bank of America offer?
Bank of America will not hold you liable for unauthorized transfers or bill payments made via online or mobile Banking if you report them promptly. It will also reimburse you for any late payment charges that occur because of fraud. You can lock and unlock your cards through the app if you misplace a card or suspect fraudulent activity.
Does Bank of America have good interest rates?
Bank of America has low APYs for its savings account and Fixed Term CD. At the time of publishing, the Advantage Savings account has an APY of 0.01%, and the Fixed Term CD has an APY of 0.03%.
Still have questions?
Is Bank of America legit?
Bank of America is a household name in banking. Customers can open checking and savings accounts and have access to other products, including credit cards, home loans, auto loans and investing. If you are looking for a bank with a comprehensive list of offerings and both in-person and online services, Bank of America should be among the banks you’re considering.
Bank of America Reviews
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed June 15, 2026
My husband and I are in the hectic process of purchasing our first home. I came in a bit of a panic regarding a statement I needed to give to our lender. Nick ** at the Orland Park, IL branch is absolutely fantastic. He assisted me with not only procuring the document required, but also resetting my online banking app info, activing my debit card, etc. Nick made sure to follow up with me after a couple of days to make sure that I was able to receive additional documentation I requested his assistance with. Little things like this can mean so much to someone with a lot going on. He is an asset to BofA.
Reviewed June 2, 2026
I just had such a pleasant customer service call with Bank of America! I’m a new customer, and I called the main line with a few questions about setting up my mobile account as well as ways to expedite the card arrival. The person who answered said she was “Aaliyah out of Virginia.” (May have spelled her name differently.) She was efficient, kind, human, and helped me with multiple questions quickly and positively. One of best customer service interactions I’ve had in a long time! Thanks, Aaliyah! Shout out to you! I hope somehow this gets back to you!
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Reviewed May 20, 2026
Our family recently arrived in the United States, and navigating the financial system in a new country can be incredibly overwhelming. We walked into the Gaithersburg branch on a Saturday, just our second day in the country, and were immediately greeted with incredible warmth by the branch manager, Sharon. She was professional, highly welcoming, and completely calmed our nerves. She clearly explained all the documentation and requirements we would need to open our accounts and set up an appointment for us the following Monday.
When we returned on Monday, Sharon personally handed us over to Roxana **, and we could not have asked for a better senior banker. Roxana embodies every single quality a newcomer needs: she is incredibly patient, deeply knowledgeable, highly professional, and genuinely kind. She spent a significant amount of time with us, carefully explaining how the US banking system works and answering all our questions without ever making us feel rushed.
What impressed us even more was our follow-up visit. It was just as exceptional as the first. Roxana went above and beyond by personally walking us through the mobile app and online banking, ensuring our profiles were fully configured and that we knew how to navigate them. In summary, she got our family completely set up and ready for our new life here. Thanks to Sharon and Roxana, what could have been a highly stressful experience turned into a smooth, welcoming introduction to American banking. We are incredibly grateful for their outstanding service and highly recommend this branch! Monicah
Reviewed April 23, 2026
I am commenting on the excellent customer service I received from Kate in the fraud department. After reviewing my recent transactions, something came up I did not recognize, so of course they have to cancel my card. Well I was at the gas station and I really needed gas and told her this. She was able to allow a one time purchase by reinstating the card and she did this because it was after 6 I could not get to the bank. To make a long story short, Kate fixed my card for one time and waived the fee to have my new card sent faster. She and I were on the phone 45 minutes working this through. I have not experienced this kind of service from anyone, and am very grateful for her help. And this was the fraud department, mind you, where I am sure they must get tired of us, right?
Reviewed April 22, 2026
POSITIVE REVIEW! Hello! I want to leave a positive comment/review for an employee that helped me tonight. I was hoping to receive a survey to leave a review, but one hasn’t come in yet. My name is Stacie **. I live in Texas. I was helped on the phone by a rep named Nick who lives in upstate NY around the Utica area with an upstate NY accent!
He was polite, friendly, helpful, supportive, knowledgeable and empathetic to the situation. I was scammed by a company “ShortMax Innovations” and he helped me to dispute the charges. He explained the process to me about pending charges needing to be addressed after they processed. Everything about the call was IDEAL customer service. This is a worker went the extra mile in his position and deserves recognition.
Reviewed July 7, 2026
Stay away from this Corporation. I was a cardholder for over 25 years with 50,000 line of credit. I made two Zelle transactions, each for 500 dollars, two weeks ago. I have been trying to cancel them since the very moment I made them. I have been put on hold, transferred, put on hold for hours. Their chat options is the same total non-functioning. I canceled mine today. They have set up a dispute with the company I sent the money. They never got the money, so why is there a dispute? They didn't do anything, and they haven't been paid.
I went to the location branch today at 4:55 pm. The entry door says it closes at 5:00. I was the only customer there, along with 3 BOA staff. I walked up to the counter and for some help with a Zelle transactions. They said they couldn't help because they were closing. It's right on the door that the bank stays open until 5 pm. They seemed confused, misinformed or under pressure to make sure the lights go out exactly at 5, even though they should be open..... STAY AWAY.
Reviewed July 7, 2026
They won't change a bill into quarters unless you are an account holder. "But... You're a BANK."
Reviewed July 7, 2026
I have been a Bank of America customer for over 20 years, and my experience has continued to get worse. I've been trying to remove my name from a minor account for a long time. Because the account was opened when one of the account holders was a minor, both of us have been told we need to appear together. The problem is that the other person lives out of town in an area where there isn't a Bank of America nearby. We've made several attempts to resolve this, and customer service, along with employees at other Bank of America branches, told us that both account holders could come into a branch together to complete the process.
Today, we went to the Bank of America branch at 474 N. Frederick Avenue in Gaithersburg. The branch manager, **, was rude and dismissive from the start. Rather than helping us, she repeatedly insisted that I go to another nearby branch, even though we had already coordinated for both account holders to be at separate Bank of America locations at the same time because of the distance involved. There were only two customers in the lobby ahead of me, and they were together. ** kept emphasizing that they had appointments and that appointment customers are always assisted first. However, the amount of time she spent explaining why she couldn't help me was more than enough time to simply handle our request. Instead of looking for a solution, she chose to argue the policy and send me somewhere else.
When I asked to speak with a manager, ** responded with a dismissive attitude. Her body language, including rolling her eyes, was unprofessional, and she replied, "I am the manager," in a manner that made it clear she had no interest in addressing my concerns or helping resolve the situation. After more than 20 years as a loyal customer, I expected much better service. This experience was frustrating, disappointing, and a complete waste of our time. Bank of America needs to do a better job training employees and managers to provide consistent information and treat long-time customers with respect. Unfortunately, this branch did neither.
Reviewed July 6, 2026
My experience with Bank of America was horrible and disappointing. After banking with them for almost 8 years, they decided to close all of my accounts. No explanation given, and on top of that keep 696.18 on one of the accounts and 1,870 on another account. I am sick and on disability and they don’t care. They are saying they the accounts won’t be close until the end on August, do not open a bank account with Bank of America. They are deceiving and horrible at explaining or facing their customers, I wouldn’t want to go through what I am going through.
Reviewed July 6, 2026
Wasting time waiting for customer service. Been on hold for over 50 minutes and waiting. This is not the first time that this has happened. This level of customer service is making me reconsider who I bank with.
Bank of America Company Information
- Company Name:
- Bank of America
- Company Type:
- Public
- Ticker Symbol:
- BAC
- Year Founded:
- 1992
- Address:
- 100 North Tryon St
- City:
- Charlotte
- State/Province:
- NC
- Postal Code:
- 28255
- Country:
- United States
- Website:
- www.bankofamerica.com