Chase Bank Reviews

I am writing this review for Patricia at the Southgate Road location. She is absolutely amazing!!! She is thorough and gets the job done. I am glad to have her at this location because she cares about helping people. She is outstanding!!!

I got the best service ever. I’m an international student and a bit introverted. But, Employees there were so kind that I even opened myself

Great help I had with a Chase bank located at w.14th street, NYC 000025. With a lot patience, accountant ** and ** helped me organize my bills, my fees and my accounts. As a senior citizen I need help managing my finances. Fortunately today I discovered a Chase bank that really helped me.

Diallo he know what he's doing. Awesome. Had helped me and my daughter, thank you so much, keep up the great work.🙏👍💖💖

Was just on my third call with Chase over the past week and a half attempting to get into my online banking account. I was able to successfully update my address and phone number to the present ones under which I applied for a new credit card. Somehow, Chase's system had saved and registered my address and landline from when I last had an account with them about 20 years ago. I received a confirmation text at my current cell that my number had been correctly changed.

I recently opened an account with Chase. They said to make sure you deposit money before the 60 days is up. I signed up for an account because KDP will deposit to chase. I was not sure when payment would come so I deposited 15.00 dollars. I transferred 88.00 from my Chime account to Chase. Chase show that 88.00 went in but does not show going out. When I called to find out I was transferred 6 times with all of them saying the 88.00 was sent back to Chase. I asked why?? Why would a bank not accept a deposit of money. They said because my account was in closing status.

I am extremely disappointed with my experience and concerns regarding Chase Bank’s customer service, overdraft protection, card coverage, and account security procedures. First, I find Chase Bank’s customer service to be frustrating and inadequate. As a customer, I expect clear communication, reliable support, and access to the services the bank advertises. Instead, I feel that customers are left confused and unsupported when they need assistance the most.

Chase Received My Tax Levy Release Before Sending My Money — Then Refused Reimbursement. I am extremely disappointed with JPMorgan Chase's handling of a tax levy release and its subsequent refusal to accept responsibility. After being laid off, I experienced financial hardship and fell behind on state taxes. I contacted the Indiana Department of Revenue and submitted hardship paperwork before the levy was issued. Unfortunately, that paperwork was not processed in time. I acknowledge the original levy was valid. My complaint concerns what happened afterward.

I've been a Chase customer since 2006, and this is the first time I've been disappointed by both the customer service representatives and branch employees. They made me feel as though they were lending me money, when in reality I was simply trying to access and manage my own funds. To make matters worse, a customer service agent abruptly disconnected the call while I was asking legitimate questions. This level of service is unacceptable and could cause Chase to lose long-time customers. Chase...We are not stupid's.

I would give zero stars if that were an option. My experiences with customer service, both in person at the branch and through online support, have been consistently disappointing. Representatives often come across as rude and uninterested in helping customers. When assistance is needed, the standard response seems to be to schedule an appointment and return several days later. Unfortunately, many banking matters require more immediate attention and cannot wait 5 to 7 business days. Calling customer service is no better, as customers are often redirected back to the local branch to schedule an appointment. Overall, I would not recommend this bank.

When I first started banking here 4 of 5 years ago, they fell all over themselves wanting to be of service. Now? Apparently they couldn't care less about service! My wallet was stolen 12 days ago. I called them within 2 hours of it being stolen. I then called another bank I do business with. I received my replacement card from them a week ago. I've gotten my reply drivers license. I've not gotten my cards from Chase, despite 2 additional phone calls to them. Their bit is irritating but their people are not any better, despite their assurance they would solve the problem. They simply dont. I've wasted several hours with these clowns. Alt you it's a huge deal for me to do so, I will be moving my Chase Accounts. I don't need to continue doing business with any institution that shows their customers such gross disrespect!

Customer service totally incompetent and unable to provide basic information. AI service unable to even tell me my credit limit. Do humans even run/own/exist in this company? Not sure if you can actually even reach an entity with hemoglobin.

They are hassling me beyond belief over POA designation for my aging parent. The POA is already clearly identified in trust documents. It is so clearly identified that none of my parent’s multiple other financial institutions have had an issue. It is a constant “bring me a rock exercise,” with every “rock” Chase asks for, not ultimately being to their liking. This has forced me to hire an attorney to deal with Chase on the matter. I know they are trying to protect my parent’s assets from unauthorized spending - but not to worry - they are accomplishing that all on their own with the required lawyer fees. Chase should be ASHAMED of themselves.

We had credit card debt and reached a settlement. Chase told us if we settled we would only have to pay a portion of the debt. We agreed, gave them our bank info. They entered the info wrong. We called regularly to follow up they said all was well. Finally, after a few weeks we called again and they said the bank info was wrong. We provided them with the correct info and asked if the settlement would be the same. They said YES. We paid off the debt. Months later we are receiving bills stating we still owe money.

This is sad, I’ve been happy with them for so long and then they completely shit the bed. And I come here to find out everyone is feeling that way lately with them! Everyone on the phone acting like they can’t help and then they forward you to someone else who says they can’t help!

I have had six accounts at Chase bank for 20 years. The Chase branch in Atascosita, Texas has the most arrogant management of any bank. Anything that I ask that is not to withdraw or deposit a check with my name in my account, the answer is no. I asked the banker to send a wire transfer, the answer was no. I went in with my son to deposit his check in my account. He was there ready to sign it, and the answer was no. The Atascosita, TX, Chase Branch is the no service branch. I also have accounts at Wells Fargo Atascosita Branch. This Wells Fargo branch is the yes service bank. Everything Chase refused to do, Wells Fargo was more than glad to do for me. Wire transfers, yes sir. Deposit my son's check into my account, yes sir. What a contrast.

I had terrible interaction with Chase Bank. I was scammed and the crooks got into my Chase account and charged $1000.00 to Chime. I reported the crime to Chase (after hours) and I got ahold of a supervisor who took the information and was understanding. I received the refund 2 days later for $1000.00 and 2 days after I received the credit Chase Bank did a reversal and took the $1000.00 back even though I had a police report. The staff at the bank seemed embarrassed but Chase would not give me my $1000.00 back. Chase is horrible and your money is not safe here. Even the supervisors on the phone were embarrassed I was scammed by Chase. They are not ethical and please do not leave your money at this bank because it is not safe. I learned the hard way.

Opened an account and deposited my retirement pay which I get for being Combat Wounded. They froze ALL my accounts while they investigated me for fraud. I have never had an issue with fraud in my life. After calling everyday and physically going to the branch they reopened my accounts. Later that day they decided to freeze my accounts for 10 days again but could not give me a reason why. Just that it’s what their system does. Every human I talked to was powerless against their AI program.

Liars, liars, fraudsters on fire. They rejected my bank transfers because they, allegedly, "could not verify I owned the account" I was transferring from. First of all, I do in fact own the account I was transferring from. Second, that is sensitive, private information which would not normally be available to them from my bank as a third-party. Third, AS PART OF THE PROCESS OF LINKING THE ACCOUNTS before Chase would allow me to make transfers, Chase had me connected my external account over an API - which both Chase and my other bank explicitly acknowledge PROVIDES THEM INFORMATION ABOUT THE OWNERSHIP OF THE ACCOUNT.

My business account has been restricted for days because Chase says it can't verify my name change, even though the Social Security Administration already has. I've done everything asked of me, and every representative I speak to agrees I have. Yet I keep getting transferred from department to department with no resolution and no timeline. Because of this restriction, my staff haven't been paid, and some have already quit. My bills have been reversed. The clients who depend on our services are now at risk. This is an issue Chase should have caught when I opened the account, and instead my organization may be forced to shut down by Monday. Chase, someone needs to own this and lift the restriction now. People's jobs and livelihoods are on the line.

I opened a business account here for my behavioral health agency. Within weeks the account was restricted with no advance notice and no explanation. I came into this branch three times — twice in one day — and provided every document they asked for. My identity and my business were verified each time. The restriction still has not been lifted. No one has given me a written reason, a case number, or a date when my money will be released. A $21,000 deposit is sitting in an account I cannot touch. Because of this, my employees have missed payroll. I am not writing this because a hold was placed. Banks place holds. I am writing it because after full cooperation, no one at this branch or on the phone has been able or willing to tell me what is still outstanding or when this ends. Being told to keep waiting, with no information and no timeline, is not customer service. I will update this review if the matter is resolved.

Aug 15 2026 I sent a Zelle. The phone number, name was PERFECT. On the Left Bottom of a check we can write a MEMO: reason for this check. BUT in Zelle, it doesn't work that way. Whatever we put in that space, it is called a TAG. So, my $1,000 went to another person that RESERVED that word. I put Miguelito. Becasue the person that helped me has a common name; and I nickname him Miguelito. Again, phone number and NAME on zelle were Perfect but because I wrote something on the MEMO part, it was sent to another person.

Honestly, I’m very disappointed with Chase. I understand that banks have policies and security procedures, and I know banks use our money to make money. But Chase seems to take it way too far. They hold check deposits and funds longer than any other bank I’ve ever dealt with, and it’s incredibly frustrating when it’s your own money and you can’t access it. But what bothered me the most was the customer service. The representative I spoke with was extremely rude, impatient, and short with me. I was simply asking questions because I wanted to understand why my money was being held. Instead of giving me a clear explanation, he made me feel rushed and talked to me like I was being scolded. I’m not asking for special treatment. I’m asking for basic courtesy, patience, and respect.

Chase cancelled a purchase I made without notifying me. They locked up my account 8 days later. Rude customer service. Abusive telephone operators.

Hacked again on our business account. Fraud department is in Philippines. Absolute no help, whatsoever. 30 days and now a letter stating that more info needed, bank manager sent it in. But Philippines over refused to correct. Lack of info and took too long. I have police report and bank manager agreed that it was fraud. What the hell is going on at Chase.

Chase customer service used to be good and help, now they don’t have answers for the questions and if they answer all the representatives have different answers. I’m very disappointed after being 28 years with Chase. I filled a fraud claim; they decided to close the accounts without giving me a reason. We didn’t do anything wrong, and we been punished by closing the accounts and not being able to open a new one. Customer should be treated right not get penalized like this and is like they don’t care. Hope this changes because otherwise they’re going to lose a lot of customers.

Absolute worst bank experience in my life. Opened a checking & savings account for the bonus, but they blocked the transfer amounts to allow me the bonus. Blocked every initial transaction, causing me to call and wait on their horrible customer service line each time. Hours wasted. No explanation for the blocks. Used the account to pay my external credit cards and savings accounts.

My experience with Chase Business Banking and Chase Merchant Services has been beyond unacceptable. I have been processing legitimate customer transactions through Chase for approximately six years and have run hundreds of transactions through their system while paying substantial merchant processing fees for the service.

Worse bank ever. Won't cash a check out of their bank and give me my money.. it's a retirement check not a check from someone else's account. Absolutely bullcrap. Hope your bank fails and gets blown off the map.

Chase like many other conglomerate banks hire overseas reps to save money while plunging Americans' financial lives into chaos. Calling is an absolute nightmare, correspondence takes way too long, incorrect information. Same account 4 people all different lies. They applied my mortgage payment to my escrow without my knowledge or permission in March 2026 and since then, have been reporting me to the credit bureaus every month. Now I have to fight with them, the credit bureaus, and the escrow dept. For the second time in three years. Some banks should just go out of business.

False Advertisement: Chase Denied My $400 Promo BonusRating: Do not trust Chase’s sign-up promotions. I opened a checking account for a promised $400 bonus and met every requirement within the 90-day deadline. My app explicitly verifies the funds as an "ACH deposit payroll twice." Despite fulfilling my end, Chase denied the bonus.

You cannot trust bank-to-bank transfers for funds availability. Rarely write a check; however, one I did returned due to non-availability of funds to cover the check to car dealer ($4,400.) Saw check on my online account had cleared 2 days later. Dealer called me 2 weeks from date written, told me check returned. Took new replacement check and $35 returned CK fee to endure finance manager yelling "You wrote us a bad check." This humiliation could easily have been avoided. No alert from Chase re problem. Do not trust this bank. Talked with branch rep and the service dept call # - no help from either.

I was a Chase credit card holder since 2003. My card was closed for inactivity. I called within five days, and they wouldn't reopen the account. I did use the card in the past, just not recently. It's ridiculous to have to apply for a new account when it was closed so recently.

Chase has really gone downhill the last few years. They used to be the absolute best customer service of all my credit cards and now they are so incompetent and rude and genuinely unhelpful I'm about to close 20 years worth of my credit history just on principle. They are so glued to their script they don't listen to anything you say. And the verification has gotten INSANE. Every time they transfer me to a new person a new verification process begins all over and then they let you finally explain then repeat what you said like a toddler learning to speak and then they have to verify MORE information. Then they can't help you they transfer you to another department and it starts all over again.

Worst bank ever. They charge you for using their services, which is ridiculous because I already have enough money. I don’t need to be charging people for using their services. In fact, dude they are just terrible like even Wells Fargo don’t charge you for using their bank. Chase sucks. It’s a horrible bank. Greedy evil liars, thieves like why is Chase still even around? Why doesn’t Chase just go out of business?

15 year customer leaving - I disputed a charge from a mechanic and uploaded all of the appropriate documentation for the dispute. The dispute was overturned and I was never contacted for myside of the story. Called CS and asked for a supervisor. Supervisor "**" said they called me on August 20th (lie) I have no miss call or an email from Chase. This led her to saying there is nothing we can do - then hung up on me... Through 15 years of service and just to get hung up and not fight for its customers.

Avoid Chase Business Banking — They Will Hold Your Funds Hostage. If you run a small business and rely on predictable cash flow, do not open a business account with Chase. Chase Business Banking is currently withholding over $7,000 of our operational funds, freezing a routine deposit under a generic "fraud review" that has dragged on for over 12 days.

I opened an account with Chase and the staff member that opened the accounts entered the wrong birthday and when I went in to get a cashiers check my license didn’t register my identity and it took an hour to figure out that one digit was input incorrectly. I should have left then but I “human error”. Then while using bill pay, Chase took money from my account to pay a bill but the bill was never paid. I started accruing late fees so I called to get a “check # or a check image ” they said was sent to pay the bill. They passed me from departure to department without clear answers about why money was withdrawn but there is no evidence that the bill was paid.

They have closed my account for the second time for no reason at all. And then can't tell me why. Been banking with them for 10 + years. If you don't have lots of money like these snobby people they don't treat you equally.

Could not log onto Chase to access my account. First time had this issue. Had to call customer service 4 times and 45 minutes on the phone and the problem will not be resolved for 24 to 48 hours. Unacceptable...spoke with a "supervisor" who had a bit of attitude and best they could do was to tell me to wait 24/48 hours or call back in the mean time to access my account. Been a customer for many years, rethinking that now.