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Household Finance

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Karen of Auburn, WA March 3, 2009

Karen of Auburn WA (03/03/09)
I called regarding the company coming to pick up the car I had in my chapter 13. Car broke down with a bad transmission for 3rd one. I am not putting any more money into it, so its sitting in my garage for about a year now. I was told by Amy with my chapter 13 she has spoken with the folks with Household, and they were to contact me. This was before December 2008. I recently called myself on 2/12/2009. I was told we will call you when we're ready to pick up the car.

I rent my home and I have to many cars on the premises and would greatly appreciate this company come and pick the car up. If I would not have volunteered for them to get it and they were repo them selves I'm sure the car would have been gone by now. Such rude customer service. I need help getting this car out of my garage, and if they are not wanting it back then I can sell to someone who will fix and keep. I know if that was to happen then that would be another issue. What rights do I have?

Lillian of Wheaton, IL February 23, 2009

Lillian of Wheaton IL (02/23/09)
Purchased water softner system. I was not informed of the interest through House Hold Finance. Household Finance is the worst company and for Rain Soft to use them and not inform its customer is very fraudelent and wrong. I have called Rain Soft repeatedly to cancel this contract , I have asked them to come to remove and I wrote a letter to Rain Soft. No response. I can not afford this system. It really is a rip off. I have written Lisa Madigan's office per this issue. If I can sue I will. I cannot afford the 23 percent interest that they are charging me.

This will ruin my credit. The customer person, informed that I should have read the fine print! How rude. This is the worst finance company around and Rain Soft is awful for not informing the customers of Household Finance/General Finance and not explaining the rates. Every name I provided as a recommendation, I have called and told them not to purchase. I will continue to tell everyone I know. So unfair.

Mary of Pahrump, NV February 10, 2009

Mary of Pahrump NV (02/10/09)
I have been trying for over seven (7) years to get my car title. This vehicle was in a bankruptcy action and I have paid all monies due. The bankruptcy was discharged 1/12/2006 but during one of my many telephone calls Ms Dunkin stated my loan was sold after they accepted and cashed the final check on 9/8/2005. I am at my wits end. I have sent several certified letters to HAFC with no response on any of those letters. I would like my title and money for all of the delay. Can I do a small claims or class action suite?

We have a truck that we can not sell or even fix up without a clear title. They have accepted on hte arrears thaty I was ordered to pay but they refuse to release the title. Mental stress is over the limit.

Joe of Doesitmatter, MN January 4, 2009

Joe of Doesitmatter MN (01/04/09)
First of all they publish promotion online to get customers to open account with them. You can open an account and everything over the phone or online and you do not need to send documents or require visiting branch and nothing whats-so-ever. Later they mess-up with your account with wrong charges and service fees. Now at this point you can not do anything over the pnone or online but you require sending asked documents or visiting branch to resolve your issue. See the different when you open an account and when you need help? Yes they will make you run around believe me. Stay away from this institute and I wonder why they listed under top 10 banks?

Brenda of Katy, TX November 23, 2008

Brenda of Katy TX (11/23/08)
I financed a 1997 Geo Metro vehicle with Household Auto Finance. I made all the payments, with the exception of the last 3 or 4 payments, to Household. Household sold the loan to Asset Management who sold the loan to an agency called Collect America. An attorney with Collect America contacted me and we agreed on a settlement, which I paid.

It has been more than 4 years since this loan was paid and I still do not have the title, despite numerous calls and letters to Household to request the title. I have sent them letters from the attorney stating that the loan has been paid. Collect America has also sent them proof that the loan was paid.

Without the car title, I can not sell the car. I've missed opportunities to sell it because I did not have the title.

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