Household Finance Reviews

HFC is paid directly from my bank with a 5 day USPS mailing. The payment is mailed FROM MY BANK well within the time required for delivery, not to mention the grace period. It is NEVER posted until 6 days after the grace period has expired. I am paying them on time FROM MY BANK, and they are holding those payments to assess late fees and penalties which I SHOULD NOT OWE. Calls to them are useless. "Jessica" there told me they could NOT correct the error within 5 business days. I have advised them that I will take legal action if this is not resolved in my favor.

Paid off my loan in 2005. They merged with HSBC in 2004. I was served court papers with only the last four account numbers asking for this large amount 2012. I have been living in my home over 20 years. How come they could not send me any paperwork? Same address.

I just received a call from a collections for this company & was informed that I owe them $, and I never had a loan with this company.. I was extremely mad I have no information regarding the account number & they have a wrong address on me, and I explained to them that it wasn't me & they will see me in court.. the address they have on me is wrong.. I never lived there & also I haven't had a credit since 1986 & every time I call back because I'm a little angry & load they hang up on me not once but 3-4 times.. who ever is doing research needs to skip tracing a lot better & the guy made a threat comment about me driving & hire an attorney! Terrible collections. I don't even have a case number and they would not give me one.. They are very ugly people who just hang up & say you will be summons to court!

I took out a loan for $10,000.00 in 2003. I have made timely payments monthly of $195.00 for 11 years and the 10,000.00 amount never changed "once" (I did take a $800.00 loan out medical stuff) but since it's at 19.9 interest rate. Well since a new company has taken over my balance is dropping, same interest and monthly payment. So why is this?

For weeks I have been receiving calls from Household Finance Collections. They are calling my personal cell and the message says if you are not Karen ** please hang up. I am not Karen ** and do not know a Karen **. Then they call again. Today I stayed on the line and hit 0 for an operator. No answer. Called the number back, no answer. Third attempt, I reach a person and told him that they needed to take my personal number off their system as I am not Karen **. Why are these foreign collection companies able to repeatedly call people even if they have no account via a recording. All collections should be done by a person who can verify the number and who it is, so they can quit harassing calls to the wrong person.

In 1997 I was called many times by household finance because I was trying to refinance from bank of america. They talked my wife and I into coming to their office to see what they could do for me. I kept telling them that there was no way they could help me. They told us that because of what bank of america did to my credit. They scammed me into a 11.33% interest rate and told me that they would refinance me in a year for a lower rate. Thus when the time came, to refinance, they told me they were no longer doing loans. I have tried to get them to lower my interest rate and they won't. They say that they do not have to abide by the rules in the United States. I am a veteran and am about to lose my home that has been in my family since 1963. This is my home, not just a house. I even have a lawyer and his hands are tied. Is there anyone out there that can help? Please, these people must be stopped.

they didn't worry they would get caught. How come no one is doing anything about household finance in California. They are doing the same thing they did in every state. This is 2014 I lost my home after living there over 25 years and household got away with cheating me and others in California.

I have been, for several years, being told that my monthly payment is double the actual payment owed. The fact of the matter has always been this, I owed my regular payment as well as fees. When told what the amount due is, there is never a differentiation between the actual amount due and the fees. I have paid my monthly payments and recently been paying additional money directly to the fee amount. HFC won't process my payment directly to those fees. Instead, I have to chase down their financial people to have the money applied after the fact. They refuse to give me written confirmation that the additional money I pay them is going directly to those fees. If I pay toward a separate account called "fees" why do I have to chase this down? Why can't I get written confirmation of these fees being paid? They get my money and I have to make sure they do their job correctly??

Not quite sure about everything involved. Father told me they sent him a bill stating he had to pay 6000 dollars. He went to BCAP for assistance and when they called HFC, they said it was a mistake. He tried to restructure and they gave him two options, none of what he asked for, short sale or deed in lieu of foreclosure. They also said be restructured already when he didn't. Help, what is our next move?

I have been trying to get a refinance loan on my house that I bought for $85000 in 1985. In 1995, I took out a second mortgage for $40000. I used HFC for both. I always make my payments. Never late. I still owe $80000 total for both. So I decided to refinance to get a lower interest rate. A title search was done and I found that I have a foreclosure in '97 and they have not reported to the credit bureau that I have been making my payments since 2007. Mind you, payment is drawn from my account every month. So of course I was denied the refi loan. So I called them to find out what this is all about and they put me on hold for a 1/2 hour. Then they told me that they cannot talk to me about my account, because that I have a lawyer which I don't have.

Can someone explain to me why HFC does not have to comply with HARP rules. HSBC is the parent company of HFC and is a part of HSBC is a part of HARP. But if you loan is with HFC they will not help you. It seems as though they turned all home loans into something else just so they would not have to follow the rules (Loan Sharks). I have been with HFC since 2008. It was a bad loan and that was my mistake. I should have followed my heart and not signed the paperwork that day in the Bowie Maryland office.

Household took a 70,000 home and made it worth 250.00. It went from a 30 year fixed mortgage to a adjustable loan without us knowing. Think Who would ever change a 30 fixed mortgage to adjustable one. Then the payments went up. It started at 900.00 to 1199 then 1899. Then in 2012 4,000. We tried to get them to work with us. Then we went to a short sale, they turned down everything, the last offer was 109,900. They turned it down in September 2013. I got the letter from HFC saying the offer was turned down, along with another letter from a different company saying our home was going to sold at an auction. So I called HFC and asked the lady why the short sale offer was turned down, she said it was too low. Then I told her about the other letter about my home being sold at auction, she said there was nothing in the computer about Foreclosure and "it will be ok and don't worry." I said ok.

I had gotten a second mortgage with Household Finance several years ago. I was told if I paid off the loan early within 5 years I would be charged an 'early payoff fee.' My loan was sold to a company called Springleaf by Household. When I received my first statement from them I noticed a "accrued interest" amount ($494.49). I called Springleaf. They told me that it was a fee that Household Finance charged me because I paid my loan payments early and $10-$50 more each month than what my set payment amount was. I wrote a letter of complaint to Springleaf. They said that there was nothing that they could do about it. I contacted Household and they said that there was nothing that they could do about it because they no longer owned the loan.

I called today to tell them I was trying to get on their website and it's been telling me for a week to try again. When I called the first time, I got a Customer Service person from another country that you couldn't understand and said I had to fax a letter so they could discuss my account. I have talked to them in May, June, July of this year and talked about payoffs. No one asked me for a letter so they can talk to me then. Oh and my account is more than current. I ask to talk to someone in the United States and they switch me to someone. They told me the same thing; ask to talk to a supervisor and she told me the same thing. They won't even send me a statement or my payoff without the letter and they won't tell me why until I send the letter. I would not recommend them to anyone. Now I know why they had to close all their offices. Only did they let money to people way over their credit line and they knew it but are totally not customer friendly at all; was on hold for 5 minutes, then again another 2. They get putting me on hold and I still didn't get what I need. Worthless and can't wait to pay them off. Ask to take to the supervisor and they gave me a Mary and ask to talk to someone that had some kind of authority to get me what I need and they couldn't.

I have been requesting a modification with Household Fin Realty Corp of NY (Member HSBC Group) regarding a mortgage loan that was obtained by deceptive practices in 2007 when I was shopping around to refinance a 30-day delinquent mortgage due to decreased overtime. I stated to the lender that I was only interested in a Fannie Mae/Freddie Mac loan. This lender kept preying by calling, approved me for a mortgage of $2,666.63 and stated I am required to pay the Home Insurance and Property Taxes because they do not cover those expenses. This company never presented the entire picture of the loan, only verbally stated the mortgage payment. In addition, at closing, I was told no attorney required and this is standard simple refinancing. At closing this lender, push a paper to me assuring this was a Fannie Mae/Freddie Mac loan, which they knew, was my standard to sign off on the loan that they claimed was mailed to me later (never received). After losing a second job when the economy was tumbling, I had financial difficulty paying my mortgage and that is when I realized the terms of this mortgage was not as stated.

I left HFC many years ago because of the way they mistreated their employees. I went to night law school and now practice consumer law in CA and AZ. All of the HFC offices were regulated by each state's Department of Consumer Finance Regulators; in CA it's the Dept of Corporations for example; HFC shut down all offices nationwide in 2008 I think it was. DEED IN LIEU process - lenders typically refuse these on property you want to get rid of but the bank won't foreclose; these are called zombie foreclosures and you can google the horror stories online.

HFC has not posted any of my house payments since April of this year. They have some of my payments on HOLD and my last payment is missing. They are charging me interest and late fees. I call every month to get this straightened up. The company changed their software system in April. When they did this, it put my account on hold. I now have payments on hold AND payments missing. I have all the documentation that supports my payments have been made. I have faxed the documents to the company. I think I'm going to have to get an Attorney. In the meantime they are reporting this as bad credit.

Around March 1, 2013, I paid off my entire balance in full, and even received a refund of overpayment from them. My account was closed. On May 9, 2013, I ran my credit score on myFico.com and had a score of 785. Shortly after, I got preapproved for a new house and was required to put down a $6,000 non-refundable deposit.

We just received our pay off letter from HFC. The letter states our payoff is just under $12,000.00; our account online states we owe just under $10,000.00 and as far as we can figure, it is around $6,500.00. If this does not say get a lawyer now! We are waiting for all of our paper work from HFC even though we do have our paperwork. We want a complete breakdown from day 1 of this loan. We will then turn it over to a financial lawyer to do a complete audit. Even though we want to pay this loan off, I will continue to make payments up to $6500 and if need be will take them to court! Please, please everyone do not ever deal with this company. And just remember they were taken over by HSBC!

It is us again, Mike and Karen. I started to research this company since all we have been reading. This is the latest. We can see online that they are saying we owe close to $10,000 for a loan that should have been paid off this month. I have sent a certified letter to get all our information, when the loan was approved, how much we borrowed, what our interest rate was and when they say it would be paid off. In the meantime, I have gone through all our paperwork, and yes we are behind but what they are showing we owe and what we are saying we owe is close to a difference of $3,000. Right now, we are $4,600 behind and are planning on paying it off in full. The problem is what is the balance?

We finally got our letter of denial for loan modification. So I told them we are going to pay it off. Yes, we are over 3 months behind but we have been sending something every month, not the full amount but something and they have been accepting it. We now have to jump through hoops to get what our balance is. They will not give it to us over the phone, even though we can see online what out are payoff is. We have to fax them a request, wait for a response, get a certified check and send it overnight. We have been getting loans from this company on and off for over 30 years and this is how we are getting treated. I would tell everyone to stay away from this company. It's like dealing with loan sharks!

We take responsibility for getting behind in our payment. We are trying to get a loan modification. We applied over 6 weeks and were told it would take 30 to 60 days. In the meantime, we have been giving what we can and they have accepted it. We just received a letter stating we are in pre-foreclosure (we have no idea what that means). I have tried for 4 straight days to contact the person who was stated in the letter to be our representative. I have called and left messages 4 days in a row with no luck. Since we don't owe a great deal, I left a message with the possibility we might pay it off. Still there was no response. And since we don't owe a great deal, my concern is they have started foreclosure.

We refinanced with HFC about 10-12 years ago. Biggest mistake of our lives! We have been allowed hardships three times, refused loan modifications to lower our interest rates, lied to, as we were paying a 8.675% interest before we went to them and we were told we'd be paying a 7.25% with the new loan for the house and credit cards and allotted a second loan which was not to be a second mortgage. Come to find out it was/is and our interest rate is 10.96%. Wow! We have been paying for a long time and our amount owed is more than we originally financed still! We knew they are a shafty company and there's no way out of this except to sell the house and still owe money, let them have it back and be screwed on our credit as a bad borrower or just keep paying and get nowhere ever!

I borrowed $7500.00 from HFC in 2008. By April of 2009, I settled on the account, because even though I paid them almost $9000.00 within a year because of the high interest and fees, the account was "settled and paid for less than full amount," which is ok. However, they out of the blue reported "derogatory payment" in January of this year, which caused my credit score to drop at least 50 points. Now, I will not be approved for a house loan that I already gave a deposit. I have called them so many times so that someone can correct the information, and they refuse to do anything. They tell me to take it up with the credit bureaus directly. Please do yourself a favor and stay away from this corrupt company.

HFC might just be the worst financial institution I have ever conducted business with. Run, don't walk away from any kind of business with this company. They provide horrible customer service. They don't return your calls, and they are pretty much robbing me blind on my mortgage. I have been trying to work it out with them, but they won't modify my mortgage because I cannot prove payments from unemployment that I never said I receive; and that I have shown them proof of not being able to receive due to a severance payment. I really think that there is not a business that I have ever been associated with that is this incompetent and devious. Do not do business with HFC.

My husband and I received a phone call from an agent of HFC a few years ago. We thought okay, we can refinance our mortgage and use some of the money to do some repairs around the house and also help our son purchase a vehicle which, of course, he would have to pay back. Anyhow, my husband became disabled, so now his money was on a fixed income and we, by now, had gotten back on our payments. I called to see what HFC could do for me. I was told I could file for a loan modification, so I did.

Almost 14 years ago we had to file chapter 7 because my husband got hurt at work. We thought pay from the disability insurance would help. They told us we did not have that kind of insurance. Well I knew we had it, but at the time, we could not find my paperwork. Last year, I was going through papers and found my paperwork. So I called the number on the paper and they filed the forms for me. I had to send them letters, doctor's report and copies of my husband's SSI paper. 3 or 4 months later, they sent me a paper out that said that they had settled out with us and paid themselves. I called them and they said that we hold that to them.

My parents are behind in their mortgage but located an agency willing to provide monetary assistance. The information was faxed to HFC on two separate occasions explaining the urgency to complete the necessary paperwork. HFC took their time and never forwarded the necessary paperwork to receive payment for outstanding mortgage payment. This company are truly con artists who prey on the weak and the most vulnerable. They do not appear competent to negotiate during economic hardships and appear to benefit when families are faced with foreclosures or short sales. HFC would not take into consideration my parent's lack of income due to unforeseen circumstances which I thought was unlawful. My parent currently pays a high interest rate for the mortgage and HFC is not willing to lower the rate but risk my parent of losing her home. HFC is underhanded, sneaky and does not have the best interests of their clients in mind. They're only concerned with their own welfare.

My husband and I took out a loan with HFC over 20 years ago. We have always paid on time with this loan. We borrowed from them because we had a lot of credit card debt and we had two daughters who were entering colleges back in 1988. My husband was injured on his job and became disabled so the insurance with HFC paid the bill for several years. We then received a letter saying that the insurance had maxed out, so we began paying the bill. This has been going on for approximately 25 years. We had borrowed $20,000 to my knowledge (can't find the original loan papers) and we still owe a balance of $10,000. When I call them about lowering the APR, they never return any of my calls or answer any of my letters. This company has really been a terrible nightmare for us. My husband and I are both getting up in age and would like to get this bill paid off. The more I pay them, the balance never goes down. As of today, we are still paying them $125 per month and still owe a balance of $10,084.

I called HFC in India I believe because a payment was set up in error and it needed to be stopped. The very rude customer service agent just said nothing can be done and hung up, would not even listen. Do not do business with this company; they are complete garbage.