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Household Finance

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Tull of Gillsville, GA February 5, 2010

Our house was damaged with tornado activity in April 2009 we filed a claim and the insurance paid fairly quickly but because of the mtg on the property we had to go through HFC loss draft department. The estimated time for repair was 2-3 months, we still do not have these repairs completed due to the errors and failures on the part of the loss draft department.

1. First the initial check for 27,000 was sent to the uninhabitable property address, when trying to find out where the initial check was no one could give us this information (from the loss draft department) and the insurance co. ensured us it had been sent out. Loss draft insisted they had not received it. Well as a result of a theft at the property, the check was found in the house under the front door. It had been sent Fed Ex without a signature required. The documentation had the loss draft's address. When we called the loss draft they sent it was the insurance company that had sent the check, they were rather surprised that the letterhead inside the fedex had their letterhead and the correct mailing address for us. Five months later, we sign the check and send it back to loss draft as instructed, and 30 days later a check is cut to the contractor and us and construction begins.

2. Check check no issue

3. Third and next to the final check, the loss draft received all the information they need to issue the check on 12/23/09; however, today 2/5/2010 we still do not have a check due to twice having the payee wrong on the check issued(this was all internally within HFC) and today it is indicated at least another 7 days. We have tried to escalate this but have run out of avenues.

This process that should have taken 2 to 3 months is going to take close to a year. We have tried to get HFC to work on modifying the loan because of their error and have sent 3 different financial packages to them and we have even tried calling the loss draft department daily. NOTHING HAS WORKED, PLEASE HELP US.

John of Streamwood, IL February 4, 2010

We have been with HFC for 14 years and we have fallen on hard times but have never been late in a mortgage payment no matter what we had to do to make the payment. We refinanced with HFC in 2007 at a 9.83 interest rate because our home was worth more at that time and our mortgage person said we had such a good credit score (783) that HFC gave us more then our home appraised for. We were told that within a year of making payments on time that we can refinance for a lower interest rate. When the time came we called our mortage person to refinance at the lower rate and were told HFC is not rewriting any loans. When we refinanced, our loan officer coached us on how to get HFC to rewrite our loan. I believe we were mislead by this person so he could make his quota for the month.

As time went by I lost my job because of cutbacks so I ended up finding another job but it paid about 25000.00 less per year than what I was making but we still made our payments on time. I work in the moving industry doing sales and of cource homes aren't selling thus no sale no commission. My wife also works so we can mantain our home. In March of 2009 HFC helped us with a 6 month modification and brought our interest rate down to 5.25% at the end of 6 months the interest rate went back up to 9.83 even though our income was less than the year before. We applied for another rate modification, which took 4 months to be approved at 9.03% for 6 monthe which didn't help our situation.

We tried to discuss this matter with HFC and all they could tell us was that we were not part of the bailout that was afforded to Freddie Mac or Fannie Mae so the only thing they could do for us is FORCLOSE on the property. We can't borrow anymore from family or friends to pay the VIG that HFC wants. Both my wife and I are in our late 50's and I even move furniture on weekends to keep my home. (I'm getting a little to old for that but I do what ever it takes). All we want is to be treated fairly and like human beings. If you are even thinking about using HFC, please think twice or maybe even 3 time before you let those blood suckers gey thier hands on you. It's a shame that after all these years of dealing with HFC that they won't consider people who pay thier bills on time and give them a break by granting a fair interest rate so people can keep thier homes. Dear HFC, I guess you will now be stuck with a home that is not worth whats owed on it because we are upside down but are willing to make our mortgage payment on time if you would only be fair. SHAME ON YOU!

patricia of gaston, SC January 28, 2010

In 2007 I was given Power of Attorney for my mother in law.Then she was disabled and had to have help with daily activities. She Is 78 years old and has been bed ridden for 5 years,she also suffers from dimentia. well we got a letter in the mail saying she owed this money...13,000.00. I called and these people did not have her birthday, or her social security # right. The woman told me it was a misunderstanding and that i would recieve a letter to comfirm.

I never heard from them anymore. they have never called even though our # has always been the same.yesterday...january 26th 2010 i recieved another letter where they have now put it against her credit and are going through a collection agencey. they say thay have her social security number and that she owes this money in the letter. well 1st of all thae name on the letter does not match hers, they still have not called here. there is no way in this world she has gotten this money. there is no way they have her signature.I have tried to find this company to show proof but these people im talking to say they are just a collection agencey. what do we do?

We are not able to get a repair loan on the home that we have lived in since 1984 because this is against her credit. our roof is leaking, the house is in of repair badly. there is a hole in the wall in our bathroom where u can see outside. all of our windows are way out of date and leak very badly. so much wrong i cant list it all.

leona of andover, NY January 25, 2010

friday jan 22,2010 i received a judgement against me for over 7500.00 dollars supposedly from 2004. i do not remember ever having anything to do with household and have received nothing from them in all these years! now they want me to pay something i know nothing about??????

Mike of Parma heights, OH January 7, 2010

I was layed off Dec.1 2008 I applied for hardship through HFC and recieved it for 6 mos. When that was over they never contacted me to see if I was still in the same financial situation, which I was. By the way I live just outside Cleveland Oh. When I recieved my first bill at the regular payments I was shocked. My financial situation had not changed. I was recieving up to 5 calls a day from HFC asking if I could make a payment over the phone for the outstanding amount. I told everyone that called that I was sending as much as I could but these payments were leaving me broke with no money to live on.

When I finally spoke to someone at the hardship department they told me that the hardship only lasted for 6 mos and I would have to refile. I sent them ALL the information they requested. While waiting to hear from the hardship department the phone calls kept on coming. They started calling at 8:10A.M. and continued all day until 8:55P.M. Finally I recieved a letter telling me I was denied. Nowhere did the letter tell me why, just I was DENIED. Finally one of the PEOPLE calling me let slip that I was denied because of lack of paperwork, meaning I did not send them everything they needed. I sent what they told me to send. So this PERSON told me to send more paperwork(33 pages of information)to the hardship department.

It is now Jan.7 2010. and the phone calls have started again. the PERSON that called at 8:10A.M. this morning said she saw I had a pending amount on my home loan but SHE was calling about an unsecured loan I had and there was an outstanding amount due on that and could I make a payment over the phone this morning. I asked does your computer show that I have applied for a hardship, her answer was yes, but could I make the outastanding payment. I told her making the other payment left me with 29.00 until my next unemployment check. Which is a week away. Yes I yelled at her, this is crazy.

This constant harassment on the day after the payment is due is driving me nuts. I had never missed a payment on any account I had with them. Even when I was on the hardship I made all the payments. Yes we now get our food from various food banks and we are down to 1 or sometimes 2 meals a day, BUT they get their money. The amount I have been sending for the last 6 mos. was the amount of the hardship payments I had for the prevoius 6 mos. BUT that was not enough to stop the phone calls.

Making complaints to the PEOPLE on the phone does no good and the attorney general seems to do no good either. I have read where HFC has a new CEO IF these are the practices he has implemented in this time of financial ruin for most people I hope he sleeps well at night. I am a union worker and in Cleveland Ohio there is no work in the construction field. I cannot find other work because of my age and what work I can find I would make less than what I recieve in unemployment. By the way is 308.00 a week.

By making what payments I could to HFC I still was unable to pay my property taxes for 2008 and am now looking at having to sign a contract with the county to pay 132.00 a month for 3 years, to save my house I have lived in all my life, from the county taking it. So who do I pay HFC or the county. Who gets my house that I have lived in for all my life, HFC or the county. When will this meat grinder I am living in stop, where do people like me get any resolution to my problems.

I guess my next step is to wait for HFC to review my new hardship, unfortunately I was denied once and I feel it will happen again. I have no money to buy anything extra, Our christmas was meager we spent 10.00 on gifts for each other. We can barely afford gas to get to the food pantries. I personally feel like crawling in a hole and dying. I feel like a looser that I cannot provide for us. My wifes and my relationship is strained because of my frustration. I am always mad at everybody and everything. I cannot watch the news because I hear of all these things the government says they are doing and I do not see it. I am loosing weight and I am 6" tall and down to 140# which my doctor informed me is bad for my health. I cannot afford my heart medication which is only 4.00 a month.

The stress of all this is keeping me awake at night, I hate the world and everyone in it. I am disgusted with our politicans and president. Where is all this help WE were supposed to get I DON'T SEE IT. I was making enough money when I was working to give my family a decent life. Now all I do is hate everything and everyone! This economy is not my fault but My family is suffering and so are many like me. WHAT DO WE DO, WHO WILL FIX IT I CANNOT ANYMORE. Maybe I should die at least My family could get my social security benefits or some other help we cannot get because I am alive. This will probably happen since I cannot afford my heart meds.

Ellen of Flushing , NY, NY January 7, 2010

Attorney generals in several states sued household finance corp. for predatory lending. My interest rate went from 10.5 to 3.5 fixed for the term of the loan. You should contact Washington d.c. national colation of reinvestment into the community. The revolving line of credit has been disputed also.

george of ware ma, MA December 14, 2009

they are unwilling to take payments on a debt i owe to household finance. I am working with nationwide asset services out of arizona. They tried to settle the account with household finances Attorney Mr C. They refused. I called the attoneys office myself and offered 400 dollars a month on the 16 thousand i owe they refused.

The attorneys office wants a down payment of 24 hundred dollars then they are willing to take payments. I dont have the 24 hundred down they want. So the women at the attorneys office said Unfortunatly we need that down payment. the thing is Im willing to make payments every month and they wont take it.

they are planning on wage garnishment. According to the letter theAttorneys office has sent me. I lost my overtime at work my funds are limited. HELP.

David of SACHSE, TX December 8, 2009

I made a loan in 04. I fell on hard times and wasn't able to pay the loan on times. Years went by and I got back on my feet. a judgement was filled against me and I wanted to get my credit back in order. I paid the remaining balance and was told that in a month it would be removed from my credit. It still hasn't been removed and now I can't get intouch with anyone. I don't even know if they are still in business. I would advise everyone, stay away from household finance.

Lautrelle of Huntsville, AL November 9, 2009

I ahve had several loans with Household= paying each of them off. I had a loan with them that I paid off almost 7 years ago, now they have turned me over for a civil suit. They say I owe them over 8000. I have not received any paper work or bills from them. They were paid off but I cannot find the payoff paper work. I cannot afford this mediation company nor can I afford an attorney. When I tried to call their office, their phones had been turned off. I guess they ar looking for a scapegoat and found me. Why have they not sent me any type of bill telling me aI owed them??

V of lebanon, TN October 28, 2009

I had my home refinanced through them in 2000 - I had a first and second mortage at the time and wanted it all rolled into one mortage and wanted a 5,000 pay out from my equity. They did this, charged a ton of "extra fees" and then at the last moment when we were signing the final documents said that I had a first and second mortage still but the second was only for 5,000 and the payments added up to the same amount they had quoted for the "total one mortage" account. They said after 5 years the "2nd" mortage would be paid and my notes would be lower. That was around 2000, in 2004 I fell on hard times and ended up loosing my home due to foreclosure - but the second mortage was not taken off when they took the house. The beginning balance of the 2nd mortage ended up being 8,500 and after 9 years of paying 185 a month it is still at 8,500 and not getting lower.

I have tried to talk to them when they foreclosed on the house not understanding why the 2nd mortage didn't get wiped off as well but they wouldn't talk about it. Now all offices are closed and it is like calling a foreign country and not speaking the language when you call the customer service line for help.. They ended up telling me it was on a reloving account just like a credit card and that if I didn't pay more than the payment shown on my account each month that the balance would never go down.. can't just not pay because it would ruin the credit I have been able to build back up since 2005 and can't pay them off because I don't have the money - will have payment of 185 for the rest of my life at this point... Stuck between a rock and the HFC - Help!!!!!

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