Complain about a product or service

Bank of America Online Banking

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Andrea of Charlestown MA (05/12/07)

On May 1st I went on line to pay a bill. I filled in the information and authorized the payment. On May 9 I was informed the check did not arrive. At this point I called Bank of America and was told the check was mailed on May 2 according to their records and must be lost. I stopped payment on the online check that was issued and then asked why the funds were taken from my account on the 7th if the check sent was not cashed.

My second question to them was when the money will be placed back in my account. They said 1-2 days. On May 11th the check showed up. The envelope and check were both dated May 7th.

Nil of Wilmington, MA July 28, 2006

Nil of Wilmington, MA (07/28/06)
My niece and I had been Fleet Bank customers for many years. With Fleet I could transfer funds from my account to her's as online bill payment.  I had setup a recurring payments to my niece's account and it had been working for a couple of years until Fleet was bought out by BOA.

For whatever reason, the BOA system stop depositing the fund to my niece even though it continued to deduct from my account - both of our account numbers remain the same.  It has been nearly two months now and we still have not received our fund back.

I have been calling nearly daily and all I have been told is it will be resolved by Monday.

Larry of Incline Village, NV March 17, 2006

Larry  of Incline Village NV (03/17/06)
I use B of A online banking and one day I transferred 27.40 from my checking account to pay my credit card balance. Whether it was my error, or theirs, 2740.00 was deducted from my checking account rather than 27.40. I now had a credit in excess of 2700 on my credit card account. That simple mistake took over two weeks to correct and required dozens of phone calls, 3 letters, and 5 visits to my local branch.

The online banking site has an email component (they guarantee a 12 hour response) and I immediately emailed advising them of the error. 3 days later I received a reply from them and all it said was they were "sorry about my inconvenience" and they appreciated my business but nothing about correcting the problem. I sent a dozen more emails to them which they apparently ignored because I never received another reply.

After two weeks of non-answers from the online email source and dozens of calls to their customer service line, I contacted the local branch and dumped it in their lap. I gave the branch manager copies of all my emails and the lone reply along with 3 letters I had written to customer service which had never been answered. I also gave her a log showing the times I had called customer service trying to correct the problem. The branch manager was very helpful and guaranteed me she would look into it and have the money returned to my checking account. She did eventually correct the problem but even as a branch manager it took her two weeks to get it straightened out.

During this whole nightmare I had a credit in excess of 2700 on my credit card. On one of my calls to customer service, the bank representative had a simple solution for my problem. He suggested that I could use up the 2700 credit by buying things with that card which would eventually bring the account to a zero balance. I suspect zero was also his IQ.

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