Bank of America Reviews

I just had such a pleasant customer service call with Bank of America! I’m a new customer, and I called the main line with a few questions about setting up my mobile account as well as ways to expedite the card arrival. The person who answered said she was “Aaliyah out of Virginia.” (May have spelled her name differently.) She was efficient, kind, human, and helped me with multiple questions quickly and positively. One of best customer service interactions I’ve had in a long time! Thanks, Aaliyah! Shout out to you! I hope somehow this gets back to you!

Our family recently arrived in the United States, and navigating the financial system in a new country can be incredibly overwhelming. We walked into the Gaithersburg branch on a Saturday, just our second day in the country, and were immediately greeted with incredible warmth by the branch manager, Sharon. She was professional, highly welcoming, and completely calmed our nerves. She clearly explained all the documentation and requirements we would need to open our accounts and set up an appointment for us the following Monday.

I am commenting on the excellent customer service I received from Kate in the fraud department. After reviewing my recent transactions, something came up I did not recognize, so of course they have to cancel my card. Well I was at the gas station and I really needed gas and told her this. She was able to allow a one time purchase by reinstating the card and she did this because it was after 6 I could not get to the bank. To make a long story short, Kate fixed my card for one time and waived the fee to have my new card sent faster. She and I were on the phone 45 minutes working this through. I have not experienced this kind of service from anyone, and am very grateful for her help. And this was the fraud department, mind you, where I am sure they must get tired of us, right?

POSITIVE REVIEW! Hello! I want to leave a positive comment/review for an employee that helped me tonight. I was hoping to receive a survey to leave a review, but one hasn’t come in yet. My name is Stacie **. I live in Texas. I was helped on the phone by a rep named Nick who lives in upstate NY around the Utica area with an upstate NY accent!

I had an exceptional experience with Uman ** at the Bank of America Northborough branch during a very difficult time following my wife’s passing. Uman provided outstanding customer service and guided me patiently through the process of consolidating her accounts into our existing joint account. He gave clear direction regarding fund transfers, explained each step in detail, and ensured everything was handled accurately and efficiently.

In 2009, Bank of America foreclosed on my home at ** using a void foreclosure judgment entered in the name of LaSalle Bank National Association — a bank that had been absorbed by Bank of America eleven months before the judgment was entered. The assignment of mortgage used to foreclose was signed by Aames Funding Corporation — a corporation that had dissolved 17 months before execution — confirmed by California Secretary of State records and Florida Division of Corporations records.

I want to cancel my credit card as there are few recurring payments that I am not able to cancel from the merchant side. I called the customer care and asked to cancel the card. They cancelled it. I assumed there will be no transactions on my card. But after a month, when I checked all the payments went through as scheduled. When I called customer care, they said even though I canceled the card, the payments will go and has to be canceled from merchant. Not both merchant and Bank of America, both not allowing me to cancel the payments. What other way i have? So Bank of America made sure I don't have control over my money. Just ridiculous. Can anyone suggest the best way to close the account with Bank of America. I doubt even if I close the account, they silently change in the background.

This financial Institution of New Jersey, Businessmen like Bank of America have a physical presence in the Garden State first and foremost the U.S. veterans, customers. HIGH LEVELS OF TRUST AND SATISFACTION!!

I've been waiting to speak with a customer service agent for 54 minutes. Seriously? A bank with the resources of BofA can't connect you with a human representative within an hour? I've been banking with BofA since 1981 and have RARELY requested to speak with customer service via phone. This will be my last phone call to BofA. A call that initially began as a relatively simple inquiry, has now become a call to cancel my accounts. My next call with be to Schwab to sell my BofA stock. Ciao.