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Frank of Van Nuys CA (05/16/08)
On 05-09-08 I orderd a stop payment on a check that I wrote completely wrong due to being in a rush that day. A few days after the transaction, the individual that i wrote the check to changed the terms of the service That I did not agree to and I decided to cancel the check. I dont understand how this individual managed to cash a check that had two different amounts on the check($100 in text and $168 in digit box)and still managed to cash the check for another amount($160)that was not written no where on the check.
When I saw the check clear I immediatly called customer service and explained my situation on 05-12-08. They heard me out and stated in a recorded call and that they understood my situation and said they would reimburse me for full amount in 24 hours. 05-15-2008. they did not reimburse for anything so i made another call to customer service this time they bombarded me with legal bank jargon and telling me to put myself in there position and to except a $60.00 reimbursment.
After a 30 min discussion about how I messed up in writting the check and how when processing my stop payment I should of stated the legal amount which is the amount you wright in text (silly me, I thought everything you wrote on a check was LEGAL). This still does not explain the negligence of BANK OF AMERICA cashing a check for amounts not written on check. What to stop them from confusing two zeros from three zeroes and blaming customers for there mistakes. On top of this whole mess The supervisor(daisy Employee#1580)decides to starts making snide remarks and when I asked to speak to manager she transfers me to some random employee's mail box. Any information to help me resolve this matter will help. Thank you.
I have not been able to pay important bills due to there mishandling of this matter.
Debra of Kissimmee FL (05/14/08)
Their rules constantly change to benefit their pockets and there is no consistency from one rep to another. In the past year, they have managed to rob me of over $900 of my hard earned money. I only know this figure because it was thrown in my face today by a so-called customer service manager that Im doing a poor job of managing my finances. Never mind the fact that I'm a single mom and a business owner trying to keep my head above water in the mortgage industry. I have been monitoring my account on-line constantly to prevent this from happening, and no one could offer me an explanation, all I know is that in 5 minutes I racked up $210 in overdraft fees for $30 worth of transactions.
When I questioned why they process transactions from biggest to smallest instead of in the order they are presented, I was told that this was intended to benefit the consumer so the most important items are paid. OK, so if I have a $100 light bill and I go on a shopping spree for $110, how is it more important to pay the shopping spree first? They have no method as to how long credit transactions and debits show as pending before that money is out back into your balance. All they can tell you is to write down every time you use your card, and do not rely on the online banking as a ledger. I may be wrong, but I thought debit cards were created as a convenience to the consumer, and on-line accounts were an added convenience. If I have to write down each time I use my debit card, wouldn't it be easier to write checks and have carbon copes so I can transfer it to a ledger when I have time?
Their customer service reps are rude and have no clue what they are talking about. They just love to point out that it's your fault and they stick together like glue no matter how wrong they are. Bank of America is definitely an institution with no heart. If anyone knows of a class action lawsuit against them, I would love to voice my opinions.
Elaine of Huntington NY (05/13/08)
I live on my disability income of $884.00 per month. The amount is directly deposited into my Bank of America account the third of each month. I have written, emailed and called the bank to tell them to cease and desist their over-draft protection several times. It has not stopped. I spoke to a supervisor today, May 12, 2008, and asked for it to stop. He told me it would. I have been told this before.
I have paid out $1716.00 in overdraft fees to Bank of America over the past year as a result of their protection. These fees have come directly out of my only source of income, my SSD check. Each month I start out in a deficit as a result of these $35.00 fees. They have charged me 5 times for one check! They will not credit my account for any of the overdraft fees even though I've told them to stop in writing. At this point I can't close my account because of being overdrawn. Do I have any recourse?
James of Waverly TN (05/12/08)
Bank of America indadvertantly charged 4 overdrafts on our small business acount that had $598.27 on balance. No one at the bank could explain why. When asked to correct the problem and reimburse our account,it took 2 days to get a response. since it was not fixed immediatly, more overdrafts occured due to the first four reducing our balance by $140.00.
they fixed 6 of the overdrafts, leaving 7 more that they would not fix. The bank resident said thats all they could do and never gave an explanation as to why this happened in the first place. They,did not know why this occured, but thats all their gonna do. The bank president was not willing to find and fix or explain the problem. We have done business with this bank for years and now we can't een get an explanation as to why these accounting problems are happening.
Besides losing money to this fradulent way ofdoing business, it has caused distress to my wife since it directly effects her small business account. Being treated rudely has its own effects resulting in more distress.
Merlin of Dade City FL (05/12/08)
This e-mail was sent from: accounts@bankofamerica.com Dear Bank of America customer, This e-mail was sent to you because we have detected an error in your billing information on file with Online Banking during our regular schedule account maintenance and verification. This might be due to either following reasons: A recent change in your personal information (i.e. change of address). Submitting invalid information during the initial sign up process. An inability to accurately verify your selected option of payment due an internal error with our processors. Click the link below and confirm your Online Banking account information, otherwise your online access will become restricted.
No damage,just wanted you to see what is floating around in peoples e mail,received 12 may 2008
Art of Bonney Lake WA (05/10/08)
After promising me three times that I had overdraft protection on my checking account, with my American Express card, I was charged $35.00 per item, that cost $2.00 to $3.00, instead of having the promised protection kick in $25.00, which would have resulted in only one $10.00 bank charge.
On top of that, I was charged another $115.00 with no reason. I lost that money, and decided to close my account and cut my losses quietly. Today I received a letter informing me that I owed $140.00 for over a month on this closed account. I was told at the Bonney Lake Branch that there would be no charges to me and the account was shown to be zeroed out. I was told I would get a receipt but then later told I didn't need one. Will this account closure stick?? More to follow. I'm skeptical.
Over 100.00 in overdraft charges.
Necie of Charlotte NC (05/09/08)
the customer service at Bank of America is horrible. I called over a week ago to have one of my debit cards deactivated because my ex-boyfriend had access to it. I spent 15 mins on the phone with the rep who told me he had deactivated the card and that I could cut it up. Needless to say a week later my ex went to an ATM and toom money from my account. Of course when I called Bank of America's customer service they didnt have a record of me asking to have my card deactivated.
Luckiely it only resulted in my losing $62 dollars. however, it should have never happen if they would have done as I asked them.
K. of Los Angeles CA (05/07/08)
Bank of America-- Predatory Banking! I have been a loyal BofA customer for more than 2 decades-it must be $ millions in transactions. All my personal finances and my families business transactions. My entire customer worth came down to a dispute with a net value of $140 dollars in unfair overage fees. At the time of my initial request, I called and spoke to several representatives who assured me that a savings account was closed and that the money had been transfered to my checking account.
I also requested that this little scam keep the change be closed on my account. (in effect, this actually was the reason that they were not able to close the savings account...or so they claim) Neither of these two things happen and I was subsequently charged 5 overdraft fees of $35 each--independent of the fact that this would be more than covered with the savings amounts that should have remained in my checking account.
I will close my account today and go with WaMu or Wells Fargo, who don't have these charges. I simply cannot BELIEVE this crap and will take all my business elsewhere. I am willing to serve as a spokesperson against BofA as they (in the name of profit) have so eagerly/readily dismissed by business.
Consequences to me-- multiple $35 charges, stress, overage fees, wasted business hours, and overall lack of respect for a long-term client.
Karen of Tewksbury MA (05/06/08)
This bank in the last two days has charged me over $320.00 in overdraft fees, the did refund me the $125.00, why would they continously approve purchases when you didn't have enough money in your account. This bank is allowed to have this practice. I have had a pending deposit, conveniently that isn't posted as pending but the ovedraft fees are. Then I have a transfer from my checking into my savings because there wasn't any money left, they transferred the amount anyway and then charged me a fee.
My checkbook is now out $175.00, this is extortion.
Stephen of Dumont NJ (05/03/08)
my son was charged $750.00 for four happy meals about 10.00 dollers by the bank of america in over draft fees on his debit card.how can i teach my son about banking with these rules.The bank made us pay and said they would ruin his credit.
Debra of Reno NV (05/03/08)
My husband and I have 4 accounts with Bank of America...1 business checking, 1 joint personal checking, 1 savings, and 1 mortgage. Our business has been struggling, and we were 3 months behind on our business credit card payment. We received one call in March from a Bank of America employee regarding the delinquent account. We told BofA that we were working on bringing the account current. We then received a letter on April 22nd stating that we had until April 29th to bring the account current. We were diligently working on that, and my husband happened to check the business account online on the morning of April 23rd to find a zero balance. I checked our joint account, and also found a zero balance.
We went to our local branch and spoke with the branch manager, who made some calls and found out that BofA had exercised their 'right of offset' and emptied both accounts without notice to apply to the business credit card. The total in both accounts was more than $2100.00. The Branch Manager, Leah Goss, really went to bat for us...we were in the bank for about 3 hours, and she agreed that it wasn't right for us to receive a letter giving us until April 29th to bring the account current, and for the bank to empty both accounts on April 23rd without even giving us a chance.
While in her office, we spoke to a representative, April Salazar, from the Bank of America Customer Assistance division, the division responsible for emptying our accounts. This person was extremely rude to us on the telephone, and said there had been numerous attempts to contact us, with no response. That is absolutely not true. We received one call, and spoke to a bank representative and explained our situation.
Yesterday, April 30th, we received a letter dated April 24, 2008 from BofA informing us that they had emptied both accounts, and that the funds would not be available as of the date of the letter, April 24th. They actually emptied the accounts on April 23rd. We certainly don't dispute the fact they we owe them money, and we have been working very hard to get our business back on track and get the bills up to date. At this point, we are short $2100 that was to have been used to help pay those bills, along with other living expenses. My issue here is the fact that Bank of America says one thing to us in writing, that we had until April 29th to resolve our problem, then they turn around and clean out our bank accounts 6 days prior to the deadline they gave us without any notice at all. Is this legal?
We are wiped out financially. No money in the bank, no money to pay our monthly bills. Our trust in the banking system has been completely shattered and we don't know where to turn.
Gerry of Bolivia NC (05/02/08)
Yesterday I had 4 transacations in my checking account's pending column. 2 debits totalling -25.00 and 2 deposits totalling +30.00. i also had a balance of +24.00 from the previous day. I incurred and overdraft fee (-35.00) in the pending transctions. There is nothing wrong with my math. BOA has designed their software to this. They counted the debits first which left me with a -1.00, which never showed in the posted transactions - because it was not an actual figure - just a technical one that lasted the duration of a nano-second: the gap between posting my debits and then posting my deposits. The computer kicked in an overdraft fee, between posting debits and deposits, and then took my 30.00 deposit and applied it to the fee leaving my account a couple dollars in the negative. (amts have been rounded off to the nearest dollar)
I had transfered the -30 into my account to get gas to go to the university, where i was planning to work on a final project. I could not make it there, and did not dare buy my kids anything for supper, for fear of incurring a string of overdrafts. They ate peanut butter sandwhiches. BOA has more of my hard earned money. I plan on cutting my losses (this has happened a few times before) and leave banking accounts altogether - the conveniece is not worth the hassle. I will just work out of a cash jar, in the house, like folks use to use.
P of Mystic CT (05/02/08)
I have been a BofA customer for ten years and have never had a problem. Imagine my surprise when my check card got denied last week. I went straight to the ATM to make sure that funds were transfered from my savings to my checking. Problem solved. That night I received a notice in the mail for an insufficient fund charge.I expected that. Unfortuntely, I also received FIFTEEN more thirty five dollar fees in the next two days! They didn't bother to decline my card until I was SEVEN HUNDRED dollars in the hole.
This, of course, was just a huge snowball effect. I never knew that I was overdrawn so they just started withdrawing hundreds of dollars out of my account. I feel like I have been robbed and there is nothing I can do about it. I have spent hours pleading my case but have gotten NOWHERE. I don't mind paying the first couple of charges because they were my fault. But after that...They owed it to me to let me know there was a problem...At least decline my card so I could have straightened this out immediately. Please warn Debit card holders of this.
As for me....I'M NOT DONE FIGHTING!
K. of Bellflower CA (05/01/08)
My incident has happen three times where I have used my card or wrote out checks and had to make a deposit and made that deposit, but Bank of America moved all my transactions around.
I rececently made a deposit and knew that I had two checks that would be coming in after my deposit. Bank America credited the deposit and I got on line the next day and printed down the deposit and any previous transactions and everything was find. The following day(2 days after my depost) i get online to see what have came in and Bank America has moved my deposit around to show that in came in after my debits which of course made my account overdrawn, I called them and again they told me that they did not move anything around that it was the way they came in, and when I told them that I had copies of each and every transaction dating back three days, they told me that they move thing around because this is how the customers want it.
They want all there debits from the highest amount to the lowest amount. I said that you show debits in order of high/low does not explain why you moved my depost to be credited after my debits came in and you charged me. I've had it with them, I did not want to change banks because I have been with them for some time, but they have done this more than once. In my circle of friends they say they would not deal with BofA is they tried to pay them.
Rita of Los Angeles CA (04/29/08)
I checked on my BOFA checking account and noticed that my overdraft protection had been applied to +96.00. I called to ask why and I was told that pending charges and deposits no longer apply to the balance, and I had over drafted my account. NOT according to my statement. Then I was scolded by the customer service rep about not paying attention to my balance. I've been with BOFA for ten years, and I've always used the online service and cash machines with success in determining my balance.
Apparently, there's some new rule (which I still have yet to receive a notification of) that their assessment of you balance doesn't really matter if there are pending charges. Needless to say, I did find a sympathetic ear to transfer the $100 back onto my BOFA credit card, but I have to now call the credit card company to credit me for the $10.00 overdraft protection fee. Some racket, huh. No overdraft = $100 on my credit card, + a $10.00 fee.
I live paycheck to paycheck and I used to count on BOFA to give me proper balance information. Now I have to make sure that there's a few hundred dollars cushion (according to the rep I spoke to), so I don't overdraft. $10.00 fee
Ron of Dunedin FL (04/28/08)
From: Bank of America
Sara of Midlothian VA (04/28/08)
I am currently going through a divorce, which is expensive. Since I am also a college student and mother I don't have a lot of money so my father very generously offered to transfer money into my account so that I could afford a lawyer. We both have Bank of America accounts and decided to go to the branch closest to my house to do the transfer in person. We assumed this would be easier and decrease the chance of there being any problems. When we transferred the money we were very specific about what money went into which account. The woman even repeated the info back to us to make sure it was correct. We were told the money was deposited and was available for immediate use since we had done all this in person (online takes longer to post). We then went to the lawyer's office and paid by check.
I thought everything was taken care of until a week later when my lawyer's office called me and told me that the check had bounced! BofA never emailed me or called me about this matter even though it was thousands of dollars and I am signed up for alerts when I have under $200 dollars in my account and when I overdraw. I found out at the very last minute, after I had taken off a day of work the next day to see the lawyer and talk about very critical child custody issues, that my appointment would now be cancelled, my lawyer was not reserved for me, and there wouldn't be enough time to reschedule as she had another client pay after my check had bounced.
I called BofA and asked what had happened. Apparently the woman at the bank had transferred money into a different account despite us being very clear with her and her repeating the info out loud to us. I was also charged fees, one for bouncing a check and another for overdrawing my account. I made sure that all fees would be refunded and the money would be put into the correct account, although this was over the phone so I still had to wait 2 days before it showed up on my account. The I had to wait for BofA to email or mail me a letter of apology explaining the situation so that I could show my lawyer that I was not at fault (they refused to accept payment from me since I had already bounced a check). BofA took their sweet time with the letter of apology, which caused me to completely lose any chance of getting a lawyer at the firm in time for the court date. BofA messed a lot of things up and in the end there's nothing I can do.
I lost a day of work (that I had taken off to meet with a lawyer) due to the check bouncing and my finding out less than 24 hours before the appt. My mother also lost a day of work because she was going to watch my daughter while I went to the appt so that I would save money on daycare expense since I wouldn't be gone for the whole day. I was charged 2 fees (for overdraft and a bounced check). I lost my lawyer as she had to take clients who actually paid and I never offically paid due to the check bouncing. I now will have to go to a difficult custody hearing without a lawyer all because of BofA messing up!
I probably won't lose custody of my daughter despite not having a lawyer but it has made me have to change a lot of other things such as greatly increased visitation times and much smaller amount of child support so that I have a better chance of keeping custody. If I had a lawyer I wouldn't have made those changes. My mother is also having to take another day off work so that she can come with me to court, which she wasn't planning on doing but since I don't have a lawyer I don't want to be alone in the courtroom for what I know will be a very difficult day!
Since I'm now afraid to deposit money, withdraw money, and use any money currently in the account I have been using my credit card, which I can pay easily pay off weekly when I get my paychecks since I don't have direct deposit. It does, however, make things more difficult as I normally never use my credit card except for buying textbooks and school related supplies and now I have to be very careful keeping track of what I spent, where, when, etc. and I can't track these purchases online as well as I could with a regular bank account. BofA is certainly not going to reimburse those kinds of things.
Even though they messed up big time and caused a lot of bad things to happen they don't even care! I am only keeping my account open long enough to make sure that they don't try any new stunts such as new fees. I figure I'll wait until the next statement comes out to make sure they have everything right and then close my account.
Pascale of Las Vegas NV (04/28/08)
I have been a customer of bank of America for more than 10 years. I had 3 accounts with them. 1 savings and 2 checkings I decided to purchase a house (since this is a buyer's market) so i decided to sell one of my lands in for Florida for the down payment. I sold my land for $27,000. On january 7th I went to bank of America branch on Maryland parkway in Las Vegas with the buyer.. the buyer got a cashier's check from Bank of America for $27,000. I then deposited that amount in my savings account.
One month went by (check cleared) and my realtor calls to let me know we are ready to cllose escrow and need the funds. I call the bank to see my balance and to my surprise on that exact same day Feb 7 they froze the $27,000. I thought this might be a mistake or just a hold so I called the customer service and was treated like a criminal, telling me I commited fraud and that the bank was coming after me .. I demanded the reason and every single time they would hang up on me... I went to one branch and again I was treated like a criminal. A day later they froze all 3 acounts with a total of $41,000. I was left with no cash and no reason why they were doing that...
I was losing my house so i went to another brach on West warm Springs. I demanded to know why my money was frozen and MYRNA one of the teller told me that I commited fraud.. I was really upset since I was loosing my house, my money and my godfather just passed away on the 8th and i had no way of going to Europe for his burial I again told the teller to call a manager or district manager but she would not do it....She only treated to call the police and when she picked up the phone to call them, i just left Bank of America froze my account for 2 weeks, sent me a check for $14000.. where is my $27,000
With all the stress I know suffer of panic attacks and am on medication. I lost $27,000 Help I need a good lawyer
Tae of San Diego CA (04/27/08)
I went to Macys to purchase some items on Saturday, I tried to use my debit card and it was declined. Shocked, I call Bank of America to figure out what is going on because I know I have funds available and I am automatically transferred to the Fraud Dept. in Phoenix AZ. Because I am not fluent in English, I have my granddaughter interpret for me while I am on the phone with the fraud analyst. After taking about 30 minutes into verify my information, because they insisted that they had to find an interpreter themselves and not go through my granddaughter the fraud analyst representative Cordella said my account was blocked because there was unusual activity at the beginning of this month.
The unusual activity was an atm withdrawal of $500 at the beginning of the month, which I use to pay rent. I have been doing this for the past 2 years and now they say this is unusual activity? So my granddaughter asks the rep to explain why this is happening ALL OF A sudden, and the rep's reply was I have the authority to monitor your account, it is my job and I can put a hold on it whenever I feel like there is unusual activity. We wanted to speak with a supervisor because this person was rude, unhelpful and almost discriminating in her attitude towards us. She said I don't have a supervisor, Im a financial analyst and I was providing you exceptional service because even though you were using profanity, I dealt with it!
And we were so astonished at her accusation because we are not the type of people to use profanity in conversations. My granddaughter was out of words and just shocked at the type of service BofA was trained to provide. She was obviously not treating me as a customer, but more of an annoyance because I could not speak English well and she wanted to get us off the phone and even denied out request to speak with a supervisor. I have never felt so discriminated by a bank employee, especially a big corp like B of A. And to think that my card can be blocked, without any reason, any time they want to... it makes me cringe to my stomach.
When I was declined of a $20 charge a Macys, I was extremely embarrassed and baffled. This is my hometown dept. store where everyone knows everyone! Who is going to pay for the embarrassment I got when my card was declined? I have a chronic cardiac disease, where if I am stressed/shocked, it could be detrimental to by survival. I had to get emergency treatment with nitroglycerine at home because I was so shocked from the situation. Also, the ruthless representative at b of A made me feel unsafe with my available funds AND was illogical in her explanations as to who this is happening. From now on, every time I use my atm card, I need to be in fear that it might be declined because someone at fraud services is having a bad day.
Albert of Germantown MD (04/25/08)
On April 23/2008 on my bussines account deposit the exactly amount of money to cover some payments,that shows on my online statement,since is a bussines the cards are used to fill gas on 3 vehicles,1 of this transactions never shows on the system not even as pending or -$1.00. on the balance summary. Suddenly one transaction pops up posted on 04/24/08 in the account since I got the knowledge that wasn't enough money to covered inmediatly I run to the bank and deposit cash to prevent overdraft fees.mo mather that I complete the deposit succesfully and is posted on my account the Bank charge me overdraft fees on Previous transactions made the day before,
When i call them there answer was If i want to save money I need to have a pencil and paper and call my employes everydays and ask how much they spend on gas anyways I show them that the nigth before on the account I put the money to cover whatever shows online and they say that the transaction that they posted was there So i told them If was there i should put more money and not the exactly amount to cover the other ones. well is not the first time this happened to me on my bussines account but with the economical situation of the country and my personal finances I'm not longer willing to give my money just like that without acting,How many people is being treated like this.Is a bank entitled to make this kind of things,So why use the online banking to keep track and control if they don't show the transactions and they later argue that is not there mistake if the computer doesn't show it.
Is not more then $70 dollars but how many people at day is being tricked like this,also i don't think customer service have to tell you how to conduct your personal bussines
Robin of Springfield MO (04/24/08)
I would like to file a complaint on Bank of America, MYPaydayloan, MTE Financial, and Cashusanet. Bank of America has let these companies put money in my account and take money out of my account like a revolving door. I complained to Bank of America while these transactions where pending and the give the money to them. Then they credited my account for some of the transactions and then they sent that money to these payday loan companies as well. Bank of America credited my account 740.00 nsf and then debited that money back out of my account as I used a check atm withdraw. I believe that there customer service is in on this scam.
The best I can tell is that USACASHNET exists but they refuse to give me any information on the loan. They said I would have to get it on line with a user ID and password. I have never heard of these 3 companies and I can not believe that bank of America is allowed to give my money to anyone without a signed contract , without a check, and without notify me that they are giving my money to someone and then to credit my account and send it to these same people that took it to begin with is insane. I have contacted Ken Lewis, Bank of Americas President, he put a woman in charge named Leyland Southern and she claims that the bank is not in on it but she is the one that sent my money to these companies the second .
I have been refused the information from the bank to where they are sending my money and to whom they are sending it. MTE Financial does not exists at all, it appears to be an internet scam operation that changes its name quite often and appears to be in with Bank of America quite often in this scam. MYPAYDAYLOAN is suppose to have a bank account in California but there office is suppose to be in Costa Rica. How can these companies do this. I know it has to be illegal and I want my money back. I do not believe for one minute that these companies are getting by with this without bank of Americas help. I thought my money would be safe.
Is it not the law that Bank of America has to have my signature for the realize of my money to a company. I am furious. Leilani Southern refused to answer my emails and has blocked me from emailing her. Avoiding this situation will not cause it to go away. It is oblivious to me that she must be in on this as well. Anything you can do I would appreciate, I have filed complaints with the Better Business Bureau, against Cashusanet and Bank of America, how ever I can not find the addresses of the other 2 companies to file against them. MTE Financial and MYPAYDAYLOAN I believe are just bank of accounts connected with Bank of America Employees. I have also written governor Blunt and Senator McMcaskill and filed a complaint with the FDIC on Bank of America. Any information you can provide me with on these four companies would be greatly appreciated.
I am out about 1300.00, 740.00 bank fees which I was credited and then it was taken back out by Leilani Southern as atm withdraws. And the money that was credited into my account has also been given to these companies by Leilani Southern.
Trisha of Plano TX (04/24/08)
Everyone be aware of BOA's new policy, that by the way I was never notified about, until I got over 200.00 dollars in over draft fees. BOA says you now have to have the funds available when you swipe your card, meaning lets say you have 10.00 in your account make a purchase for 11.00, you realize you went over and deposit or even transfer that amount from savings to checking, well that does not matter (even if the transaction is pending)you swiped the card the funds where not available so you get a 35.00 overdraft fee. Now here is the kicker a BOA says there was a survey done and majority said that they do not want things to post until midnight the following business day. Be careful how you spend your money on the weekends when items hit monday morning you have better taken in to consideration any overdraft fees you might get. With the new policy this is what happen to me.
I had 200.00 in my checking account,I spent 80.00 at one store then 122.00 at another store. Realizing I went over went directly online and transfered 70.00 from my savings to checking (before any cut off time), and was showing my available balance was now 68.00. Well now that I have an available balance I go eat and buy a couple other things not going over my now available balance of 68.00. Well come monday morning I am negative! Why well when I swiped my card the funds where not available so I received two overdraft fees for 35.00 dollars. now I still have the other purchases pending (when I swiped my card the funds where available)Since I was not charged the overdraft fees until monday these other pending purchases will now receive overdraft fees even though when I swiped my card they where available, and I'm told even if I transfer money over I will still get overdraft fees for the pending transaction because the computer system will not recognize the funds being there for these other purchases.
I thought the purchase was fine as long as the amount was available when you swipe your card? not after any fees you may or may not get. Its seems to me that polocies always change to benefit the company and never the consumer, but we are told it is for our protection or benefit(aload of you know what!).
After all was said and done I got 8 overdraft fees total. I was told that the system decisioned my fees and there was no way to refund the fees. Another load of you know what, do not ever let a bank tell you there is no way to get your money back there is always a way to override, or get your money back always! After a week of calling and going over my account with supervisor after suprvisor I did get back my fees but if I had not been persistant and almost threatning this would never had happened. Never let them take advantage of you with new polocies and procedures that never make any sense except to the bank or computer taking your money.
Frank of Lehigh Acres FL (04/15/08)
Funds were withdrawn from account and I made several payments from this account to my car note and other bills. I will be charged because the funds will be removed
I want funds redeposited back to my account so that my car note payment and other bills come back. I was never notified about Bank of America making this transaction
Alma of Venice CA (04/14/08)
I recieve SSI (direct deposit) and they are giving me different reasons why my money is gone. Im too broke to hire an ATTY. and they are trying to convince me that the treasury department sent me a bounced check back in january ...HMMMMM! PLEASE HELP ME!
IM BROKE AND THEY STILL WANT TO CHARGE ME!
Monica of Lynwood WA (04/10/08)
My balance was low in my checking account so I transferred money from my savings to my checking to over my debts. The next money I saw my account OD. They transfer I did the night before (I did online at 10pm) did not post. When I called customer service about it, they would not help me. They only told me my account was on hold until 2pm and I would not be able to use my account until then. EVEN THOUGHT I HAVE MONEY IN MY ACCOUNT AND TRANSFERRED THE MONEY FROM THE DAY BEFORE. I also got charged $35 per item that cleared.
Thanks a lot for taking my money Bank of America!
Josh of Dallas OR (04/10/08)
A few years back I had opened an account with B of A. I also took out an auto loan with them. After a nasty divorce I went into ruin and my vehicle was repod and my accounts closed. I had UNKNOWINGLY overdrawn my account by $ .84 cents. They then out my information into a system that resulted in me not being able to open a bank account anywhere. I had no choice but to return to bank of america to open another account. At that time i was in the process of paying off all of my debts and had already payed off a $4,000 dollar credit card bill through them. The last thing i had was the remainder of the repo, after contacting them to set up some kind of payment plan, they were VERY eager not to help and it almost seemed like they were enjoying being diffuclt.
After some harsh words from their end i decided to try another day and work with another rep. They had other plans.... I had multiple savings accounts with them. I had one set up for the lawyer bills i have in my custody case that is still going on. To make a long story short, they zeroed out that account to put toward the repo account. I am now left with almost nothing and lawyer fees that i am unable to pay. I pray that I do not lose custody of my son over this.
Alissa of New Haven CT (04/10/08)
I recently saw a $25 dollar charge on my regular checking account that I have had for 3 years. I never had this charge before. It stated Advantage Monthly Maintenance Fee. I looked it up and it is associated with the Advantage Checking account, which I do not have nor did I sign up for. I called BOA and inquired about it, they said I must carry a balance of $25,000 to avoid the fee. What? I don't have that kind of money!! Apparently they decided to enroll me in the Advantage account without my permission. I was told I was enrolled because I carry high balances and I have a mortgage I have never owned a home! When I tried to cancel the rep told me that I could no longer receive free checks. Oh, like free checks is worth the $25 per month you are going to charge me? Thats $300 a year! Glad they were able to refund and disenroll me. Still, this is illegal!
Madlyn of Duluth GA (04/09/08)
I've had my payroll check from Verizon Business deposited into my checking account with BOA for 3+ years now. I made an adjustment in my auto deposit, which resulted in me getting a live check, rather than having it deposited. When I took the check to the bank, they held the check for a week, causing several of my auto ACH's to be charged a 35.00 NSF for each. When I contacted them about this, they suggested I get overdraft protection.
They were holding my paycheck hostage, and charging me 35.00 a pop for the pleasure of doing so!
My complaint is the lack of customer service, for a loyal customer, of over 10 years. Their pre-packaged auto responses are insulting and their lack of individual consideration based on a case by case basis, is ridiculous!
Mike of Fort Lauderdale, FL (04/07/08)
Bank of america charged me the amount of $35.00 eight different times in a two week period for being overdrawn. They did not care that it was the same company(l.a fitness) over and over trying trying to do a direct withdrawl.I called a few supervisors and they almost sounded excited to not help me out.
Melody of Carriere MS (04/07/08)
I wrote a B/A check to pay a pool installer. the work was really bad and the job was not completed. I telephoned Bank of America to stop payment of the check and was advised on several days the check had been stopped and I did not have to worry. Well guess what the check was paid.
I had to pay the $2000.00 plus interest to save my credit. I did close the account.
Candy of Placerville CA (04/01/08)
I have unauthorized withdrawals from my checking account of $25.90 from AOL and Bank of America refuses to get involved because I did not report it within 60 days. These charges caused my account to become overdrawn and they are charging me $200 in overdraft fees. In addition, I asked they close my account and that I would make monthly payments to them to clear up the debt and they responded we cannot close the account until the debt is paid. This means they will continue to pay AOL (who is not authorized to withdraw funds from my account) and charge me the overdraft fee. Furthermore, they will continue to charge me the $5.00 service fee each month. I explained to them I have not worked in over a year and the best I can do is make a small monthly payment to satisfy the charges and they will not accept that. So my account remains open and charges keep building because they refuse to close it. What type of business are they running?
Their refusal to close my account is costing me overdraft charges on unauthorized transactions and they continue to charge me $5 a month for a service fee when I have not used the account in over 3 months.
Lawrence of Kansas City, MO (03/27/08)
B of A held deposited funds for six weeks, well after the sending bank cleared the check, before allowing funds to be available in a small business checking account. Thereby, B of A could claim overdraft fees on funds they extended to pay claimed overdrafts; such credit extended without my written permission.
When notified no permission was granted, the bank should have closed the account but instead continued the overdrafting. All this occurred while there were sufficient funds in a linked savings account to prevent overdrafts.
The bank claimed no access to said funds when this was pointed out, claimed they had no signature from me. Then they started withdrawing funds to pay the bounced checks.
Six weeks later, the last deposit made and cleared from the sending bank has not been made available to my account.
I do not believe this to be harmless error.
Christian of West Hollywood, CA (03/27/08)
I unfortunately was involved in an internet scam that was quite elaborate. I received a check that was deposited in a newly opened account separate from my regular account. A couple days after the check was deposited, the full amount of the check was available to be withdrawn, which to most people means a check has cleared.
I didn't have my new card so I had to transfer funds to another account. Bank of America decided the check was phony, pulled it and canceled the account. Then they recouped the money they released from my account I transferred to. I lost $2200 on the counterfeit check.
They basically said I should read their fine print and that they can do nothing for me.
Jeannie of Sutter CA (03/22/08)
Last week, I went to Bank of America to ask for a reversal of a $12 fee. After I was refused, I withdrew $370,000 from the account. Later, it dawned on me that the Branch Manager (Yuba City,CA) allowed me to make the withdraw without showing a single piece of ID! She didn't even ask for my social security number. All I showed her was a PHOTOCOPY of a single page of a recent bank statement. Any number of people could have had easy access to that (from my home office or garbage can).
I still hold a large account at Bank of America and am looking for reassurance that my funds are safe. If I had been anyone else other than myself last week, only part ($200,000) of those funds would have been insured. That Bank Manager put $170,000 of my funds at risk! I tried going online and calling several phone numbers to try and find out where to write a Letter of Concern to Bank of America and got nowhere. What to do?
Jose of Sunrise FL (03/18/08)
I was charged three overdraft fees for the amount of $35 each time for overdrawing my account. I made the deposit before and was charged the amounts, so my account was showing as positive. I did a transfer of one dollar to another account. Now the bank said they will charge me again 35 dollars for overdraft fee because the transfer was cleared later than the time I did the transfer. And after charging me with three overdraft fees my account was negative, and was what caused the one dollar charge to make another transaction over the limit. What looks like to be caused by the bank. A month ago I was charged an annual fee of 29 dollar that cause my account to be over the limit. The bank charged me again a 39 dollars over limit fee that was caused by them.
I have no money to eat. My budget is small and all these charges will make my life harder. It may seem small money for others, but I believe I should earn my money honestly to live. I believe such a behavior from the part of a financial institution is not fair. The charge could be avoided. First if I could have the option not to allow transactions to go through If I had no funds in my account. Second, If the over limit fee would be charged right after I was overdrawn. Now I have no money to pay for gas and no money for food because I am charged three times, not one time the overdraft fee. This would be much more fair if reduced to one fee.
Thomas of Sunnyvale CA (03/14/08)
After waiting for a period of time, Tej Randhawa of Bank Of America in Sunnyvale has wasted my time to deposit a client's check that they stated will only take a few minutes. After waiting, Tej has decided to tell me I can cash my check elsewhere as I told him I will wait patiently as I stood in line for a period of time to get my check cashed. I need to move forward with the project; my client has signed a budget for products which now has been delayed. After speaking with my client, they were upset and I had explained to him that I cannot accept any more checks from Bank of America as they were charging $5 per check which delays every project that is assigned by my client.
As stated by the client, they are very upset and had to be apologetic for Bank of America's actions, represented by Tej Randhawa of Bank of America. During the waiting period, the check was not verified in any way as Tej just sat there looking at me and not taking action. Definitely would overview his skills as a bank associate.
This has damaged the clients reputation due to their BofA banking affiliation. The job cannot be complete since payment was not collected or verified to cash a budgeted project.
Labarron of Jacksonville FL (03/14/08)
If you want to dispute a charge to any of your accounts that a company has made without your authorization, BofA will allow you to file a dispute. However, when I call to dispute a charge BofA made to my personal checking account, I was told there was no way to dispute the charge, let alone file a complaint. This is illegal.
Violation of Due Process.
Patricia of Brooklyn NY (03/11/08)
My complaint is on on Bank of Smerica, p.o. Box 25118, Tampa, Florida 33622. The issue is their check depositing practice. I have been a customer since 1999. Because I have had issues with Bank of America before, I stopped depositing my work check electronically to them. Last week I deposited a check from my credit union account, and on Monday I checked the status, and it was placed on hold; but when I called my credit union, which is in California, the check was cleared! I called because the money was to move into an apartment, and I was supposed to give the money to my new landlord and had a deadline to leave my present apartment.
I spoke to a rep and supervisor, and neither seem to have a solution for me but to wait until Friday! I offered to have the credit union to fax proof it was with drawn, and the rep couldn't even figure out who to direct the credit union rep to, to send the fax to show it was taken out. The credit union couldn't understand the hold nor the rep and supervisor's lack of knowledge on how to help me. I would like Bank of America to tell me why would they put a hold on my check? I've never had a returned check with the company!
I have to move my things to storage for 2 days! And my 4-year-old and I have to go to a hotel.
Trina of Culver City, Ca CA (03/08/08)
This incident was happening around 1997. I would always deposit my husband's paycheck every Friday (a FedEx company check) into the Westchester Branch's ATM Machine, even though our Branch was in Culver City. Every month they seemed to lose 1 of his paychecks and not post it until about 1 month later. Oh, I would call the bank as soon as I made the deposit to check and see if they got it. They would say it's in a misc. bank account because we did not know what account# to post it to.
I told them the acct.# is on the back of the check--how can you not know? Then they started charging us NSF's, overdrafts, etc., and never credited our acct. Finally I left for WELLS FARGO BANK.
Melissa of Jefferson City MO (03/08/08)
I put in a PayPal transfer to my checking account on March 4, 2008. PayPal put the status as Completed at 20:29:01 PST. I wrote a check to my child's school with PayPal showing that the trasfer was completed. Bank of America (BoA) didn't put a hit back to PayPal until March 7, 2008 so the check that I had written to my child's school put my account into overdraft. As of 1:35AM on March 7, 2008, the check withdrawl was still pending so I thought I was alright and that the transfer would go through BEFORE the check was deducted from my account.
BoA applied a $35 overdraft fee to my account AFTER they processed the deposit. Even though deposits are supposed to be processed BEFORE withdrawls, they still processed the check on March 7, 2008 BEFORE the deposit. Not only was the customer service people rude but one customer service representative stated to me that the overdraft fee WAS refundable and that it WAS banking error, but then when I called back asking why the overdraft fee had not been refunded yet, they informed me that it was not refundable and they were going to keep the $35 overdraft fee.
Barbara of Tujunga CA (03/05/08)
My husband and I transferred $1000 from our Bank of America in Sunland, California. The date was Nov 15, 2007. We transferred it to our account in Costa Rica, at Coopemex, San Jose, Costa Rica. Our account was billed for the $1000 and also a wire transfer fee of $45 approximately. The money was taken from our account, and it never arrived to our Costa Rica account. We discovered this when we went to Costa Rica for a vacation, and the money was not there. Additionally, when we tried to phone B of A from Costa Rica, even though we phoned toll free numbers, we were billed for the calls totaling about $50. We have attempted for weeks and weeks to resolve this, and we are getting no help from B of A. Our money was stolen.
We are being denied the funds and any interest it might have accrued. Plus we are being billed for the phone calls to try to resolve it. This is theft.
Sue of Nye County NV (02/29/08)
I deposited my husband's check into my account at a local ATM. It is a small town, everyone knows everyone; the bank mailed it back to me stating he was not on my account, which caused 4 items to bounce, charging me $140.00. I called their customer service line. The rep there told me that the check was on hold until midnight, and that the funds would be released. But this didn't happen.
Bank of America refused to credit me the overdraft fees, even after they admitted they were wrong.
Judy of San Francisco CA (02/29/08)
I opened a Prima Account through a branch and specifically told the staff that I have mortgage with BA, so any fees associated with Prima account would be waived. This is my 2nd Prima account, so I knew how the process would be. Unbeknown to me how incompetent the staff would be, she opened my account without notating the waived charges. Therefore, from 9/2007 to 3/2008, my account has been charged $20 monthly service charges. I called in March 2008 as soon as I saw these charges on my statement. I went to the branch and called the 800 #; the only thing they were able to do was to credit me for 3 months. I would have to be responsible for the other lost fees because I wasn't checking my statement. I am still very fired up regarding this issue, as it was a staff problem by BA; and they should be liable for this and give me back my money!
I suffer monetary damages by these service charges, lost time and effort in attempts to try to resolve issue, but efforts were worthless.
Armando of Murrieta CA (02/25/08)
The bank cashed a stale-dated check almost 10 months old that I had credited back into my account. I did this after waiting 6 months for it to clear. When I paid my mortgage that month, my check bounced for insufficient funds, and they charged me a $35.00 fee. They claimed the check is good up to 7 years if presented. I used to work in banking, and I know it does not cost them $35.00 in expenses to handle an overdrawn account.
I had to scramble to cover the difference in the account as well as fees and to make sure no other checks hit the bank before the fees were covered, or they would return them and charge me an additional $35.00 each.
Kathie of Greenfield MA (02/25/08)
Today I received an email from Bank of America saying they put my balance to below zero and are going to take my direct deposit check on Friday. I simply deposited a check I received from the State Treasurer's office, and they made it available. Then 5 days later they said they returned it to the Treasury. I need help a.s.a.p.
So far they are charging me $95 for overdraft charges. I also have direct deposit going to this account which they say they will take. I also have direct payments coming out of this account. This has caused me to be sick all weekend with this unending mess up. Please help.
Rob of Towaco, NJ (02/22/08)
There is no way I signed up for Credit Protection Plus. After digging further, Bank of America uses a third party company called CIC which administers the plan. I was charged two big fees before realizing they fraudulantly enrolled me in the plan and the last charge pushed me over my credit limit which alerted the credit bureaus that I am over the limit.
I'm currently fighting with Bank of America to get back the fees charged and get them to straighten out the over the limit notification to the credit bureaus.
Autumn of Homosassa FL (02/19/08)
I was signed up for an Insurance Plan to which I never agreed; when I tried to cancel, they said it was taken care of. I was busy moving to a new area, and I wasn't aware the entire time that the Fee for the plan I never wanted was causing me to become overdrawn. Their own overdraft fees were further causing me to become overdrawn even more so; they kept multiplying until it got to $711+.
I lost money out of my account. I lost months' worth of Fees for a plan I never ordered. It ruined my credit.
Chrystal of San Francisco CA (02/16/08)
On 01/16/08 a $3,100.00 check from a State Farm Insurance settlement was deposited on a regular BofA ATM machine. A week later I called BofA customer service 800 number to ask about it, only to find out that the check was never cashed because it was issued under my name as well as my boyfriend's name. I asked the banker to send me the original check to my current address.
It has been more than ONE MONTH after I initially tried to deposit the check. Bank of America loses my check. I ask BofA to send me a copy of the check, and I receive something totally worthless. I was then misled to believe that I could deposit an invalid document, then I am told to wait one more week after a month of waiting for the check. I WAS COMPLETELY FRUSTRATED WITH THEIR RESPONSES AND CUSTOMER SERVICE!
I am now behind on my credit card payments, utility bills, student loan bill and medical insurance bill. My bills are pilling up, and my credit card may file a claim against my credit report. If I don't get this check cashed soon, my situation will worsen, and my credit will be severely affected. I need serious help to sue BofA of moral and financial damages that this has caused me.
Henri of Chevilly Larue OTHER (02/13/08)
I asked 15 days ago by letter for the transfer of my money in my French bank because I am now living in Paris. I sent also a copy of my passport and a piece of my blue card. Nothing has been done, and I have no way to communicate. The only phone number I have is an answering machine. Thank you to tell me how I can speed up the process and be sure it will be done.
The consequence is I am now without money to create the new business I have to create.
Marvin of Fairview NC (02/13/08)
I was admitted to the Veterans Administration Medical Center in Asheville North Carolina on July 9, 2007. I was discharged on July 19, 2007 after receiving 3 units of blood, 1000 milligrams of iron and platelets. I was given a diagnosis by the cancer doctor at the VA hospital August 13, 2007. I was told that I had had acute myeloid leukemia for at least a year and had approximately one year to live. I was hospitalized again on October 27, 2007 at Park Ridge Hospital in Fletcher North Carolina. There, I received both blood and iron and was discharged November 5, 2007. I have credit cards with Bank of America, Household Bank, Providian (Washington Mutual) and Chase Bank. Although I had Credit Card Protection with all of them, ONLY CHASE BANK immediately deferred my payments with zero interest from the time I let them know I had cancer. I called Chase Bank; they gave me time to send proof of my condition, it was that simple!
Bank of America has referred my account to a collection agency! I have had a 60% military related disability for several years; however, since the diagnosis of acute myeloid leukemia, I am now 100% disabled. My medical and personal expenses have risen significantly, and I haven't been able to be as independent as I was previous to my first hospitalization in July of last year. I've been treated by a doctor who wrote a letter for me stating I was 100% disabled, which I sent to all the credit card companies/Credit Protection Agencies along with a pathology report. Since becoming 100% disabled as of July 9, 2007, I haven't used any of my credit cards, while continuing to make all my payments (with the exception of Chase Bank) through November 2007. During this time I was repeatedly faxing and mailing reports, and calling to inform the credit card companies and their Credit Card Protection Agencies of my condition.
Every day I'm STILL RECEIVING calls from representatives of the credit card companies. Sick people do not need people calling them from 8:00 am till after 8:00 pm, and even on weekends. My doctor says this continued pressure by the credit card companies is to stressful for me and is not good for my condition. Two years ago I sold my home. The people who bought my home defaulted on the first mortgage, and I lost over fifty thousand dollars because I had agreed to hold a second mortgage for them. Losing all that money did not create as much stress for me as the credit card companies/Credit Protection Agencies are generating for me at this time in my life! Thank you.
Ann of Belleville IL (02/11/08)
I am convinced that Bank of America is profiting from charging bogus overdraft fees. When making cash deposits prior to the cut-off time, I've been told it would post the same day only to find out they post the following day, which has resulted in overdraft charges. Also I paid $28 to do a stop payment on a transaction only to find out after they sent the transaction through and that it takes 3 days to stop the payment. There was nothing in writing stating this and the customer service rep who helped me never mentioned it when I paid the $28, which was deducted from my account immediately. Then when I called customer service, they told me there was nothing they could do; but, valued me as a customer.
I have lost over $200 to the bank of america in overdraft fees alone because of misleading information from the bank. I'm a single mother with two children and I can't afford to give away that much money, especially when I feel I'm following the necessary procedures to keep my account in good standing.
Prezidentace of Sunrise FL (02/11/08)
I opened a checking account online with a savings account. Months later BOA converted because of to many withdrawals. I understand the change to a checking due to the issue. However, they convienently forgot to switch the automatic savings plan off since it was no longer going into a interest bearing savings. This has caused many headaches for me.
First, I had enough money to cover a payment for a purchase I made with this feature they forgot to take off with the switch they charged my account a NSF fee and trans fee of $10. I went back through my records and BOA did this to me on multiple occasions. They said it was my fault because I didn't notify them and would not refund any of the money. The estimated total last year had to be over $100 in the $10 fees and almost another $100 in NSF fees. When I complained they said it was my fault. I asked if they converted the account why didn't they take that feature away since it was not a savings? They replied it is my responsibility to tell them. I find that somewhat amusing seeing they made the changes to the account and never told me I could have the keep the change savings on a checking account. I know you might think why did I not notice this sooner and it is simple, $10 leaving my account at a time I just didn't notice, but a deeper look into my account upon the year review I find out. I was also told if I replenish my account the same day prior to 2pm I would not be hit with NSF fees. Each time I have done this they have denied my request. I currently have 1 investment account with BOA, 3 Checking. Out of all the banks I have banked with Bank Of America has the best service to your face but lacks delivery
Because of this I am now short my car payment and is adding much undo stress.
Gilma of Chatsworth CA (02/11/08)
Bank of America wiped out my checking account, without my authorization. My daughter, not on this account, was a counterfeit victim, she cashed money and the bank used my funds to cover their loss. However, she is not on this account, I did not have anything to do with it. I'm 83 years old.
$2900 taken from my account.
Robert of Alhambra CA (02/07/08)
I made a deposit of 731 dollars into my account which has now disappeared. I contacted the branch and they have no clue what happened to the deposit and they weren't going to take further action until I showed them a deposit slip. Luckily for me, I save these slips just in case. Now, they have made an investigation even though they can clearly see the deposit isn't showing and I have proof of this deposit. I am waiting for a check to go in for my rent and I am totally worried because they are taking 24-42 hours for the investigation. How can this have happened?
I still need my $731 to be posted into my account otherwise I might get a 3 day notice and a bounced check on my car payment.
Angie of Orlando FL (02/05/08)
I signed up for a checking account on Nov 30, 2007. A bank representative offered me a credit card with BOA which I took. At NO TIME did I agree to Credit Protection Plus which was somehow added on without my permission. I was billed approx $90 per month. I have been out of town for 2 months and paying my bills online therefore did not notice the charge for over 60 days until I saw the actual statements. Neither Credit Protection or Bank of America will refund the money that was stolen from my account without my authorization.
I have spent time and money - cell phone bills, time from work, etc trying to resolve this issue. I even contact corporate headquarters of Bank of America. BOA says there is nothing they can do. I cannot believe this company has been allowed to steal from me and no one will do anything about it!!
Terrri of Roy WA (02/03/08)
We closed all our accounts with Bank of America in Oct. and Nov. of 2007. This includes all checking, savings and visa accounts. On Friday, Feb.1, we received a letter from Keith Palmer stating that he had in fact closed one of our accounts due to a history of delinquency with our creditors. Not only have we had to literally fight to close our accounts with Bank of America, but now we are receiving mail that in fact slanders our name and credit rating. The letter gives no dates or proof. This sort of treatment has been going on for some time, and we are feeling not only slandered but feel they are in fact harassing us and our good name. We have the closing receipts showing the dates all accounts were closed. The letter received from Keith Palmer is dated for Jan. 24, 2008--clearly after the date that all accounts were in fact closed by us.
This constant treatment is causing great stress and despair. We are feeling threatened by this constant harrassment and the possibility that they could damage out credit. We don't understand how can this sort of treatment go on in this country?
Cesar of Norcross GA (02/01/08)
Ihave noticed that Bank of America charged me $350 in overdraft fees because they charged out first from the big amount and them the small amounts, to make you fall in overdraft fees--even though you have spent small amount in the morning and the big amount after 4 pm. For Bank of America, it is when you withdraw money from your account after hours (4 pm), they won't count it for next day transaction; but if is a deposit after hours, they will credit it on the next day transaction. That is how my account falls on overdraft.
These frequent overdrafts are causing economic problems. I thought Bank of America will base it on the interest of their loans--no, from billions of dollars they charge their loyal customers.
Dhana of Fairfax VA (01/28/08)
I opened a online CD after seeing an ad in Bank of America website for APY 4.85. However after signing up, the bank gave a rate of apy 4.75%. My complaint is about the time taken to reach a customer via telephone and their ability to resolve the problem. On the first attempt I spent nearly 50 minutes and gave up. Because they transfer from one dept to another and so on. And at one point, the system disconnected. BofA ask so many questions in the name of verifying my identity and finally that guy doesn't resolve, again goes to another dept. I did a simple math for the interest amount that I will lose on a .1% which is about $8 for 4 month. So I decided to give up instead of wasting my time. On a different note, I want to notify them about the maturity date and it is so far taken 20 minutes to reach them, so has to disconnect. Poor Service. I will not choose BofA in the future and eventually I will close all my business with them. Another funny thing they provide in the cd receipt of associate phone number as 800-432 1100 which takes to a bad entertainment line.
Marilyn of Delta OTHER (01/27/08)
I went to Bank of America to cash a cashiers check I received for $4,000. I asked the teller if there is some way to verify the funds, or verify the check. The teller said this is a cashiers check, it is guaranteed funds--meaning there is no way it won't go through. I depended on the teller's promise to me that there is no way there will be a problem with the check. I wrote a check back to the sender of the $4,000 for $2,400, and found out that the check was later canceled as fraud. (I later find out this is a huge scam.)
I never received my $4,000, and the Bank of America teller TOLD ME it was guaranteed. I want them to be held responsible for this, as I was suspicious: but when they assured me everything was fine, now I lost $2,400.
Pat of Henderson NV (01/27/08)
On Jan. 16 I unintentionally overdrew my account by .93 cents. The next day I deposited $140.00; however, the damage was done. I have received four $35 charges totaling $140. I am presently overdrawn by $53.34 and have no way of catching up. I was told to take a register because I don't know how to count.
Instead of having money in the bank I am charged $140--at a time when I am just returning to work after being laid off for 2 months. I do know how to count, and charging 140 dollars for a 93-cent mistake is criminal.
Sheila of Lanham, MD (01/24/08)
My personal checking account was debited $5600 without any notification because they stated that my husband owed a balance of B of A credit card. I asked what that had to do with my personal funds and was told his social security number was traced and his name was added to my account.
I pulled the signature card because I did not personally added him to my acct. The rep stated that it looked like my handwriting when it was clearly obvious it was not. How can someone come inside a branch and add a name without the account owner present?
I asked them to return my funds because firstly, i did not add him to my account and secondly my name was not on his credit card application as joint. This happen 12/31/07, and they keep giving me all these crazy reasons as to why they feel this was appropriate.
Mary of Fresno, CA (01/24/08)
My husband and I have our business account with Bank of America. On Jan 15, 2008 a $867.24 check was debited twice from our account. I called the bank and the customer service rep said she filed a dispute and the money would be credited to my account in two business days.
I called again on the 18tf and the rep said it would be credited on the 19th. I was told on the 19th that the first rep was incorrect and that it takes 2 to 5 business days. I told them that I wanted to know the exact date that the money would be credited. She said it would be no later than the 24th of January.
I am very confused about this situation. Once the bank made the error on the 15th, it should have been immediately credited.
Judith of Spring Hill FL (01/22/08)
I went to Bank of America to cash my paycheck (as I do every two weeks). They handed me a counterfeit $100.00 bill, and of course I did not realize it until I tried to use it to pay a bill. The person I gave the money to, retained the bill. I went back to Bank of America after realizing what happened and their answer: Sometimes that happens!
WHAT? Do they not have a way to check their bills? This is ludicrous! This may not be a lot of money to them, but I am a retiree on Social Security and certainly cannot afford to lose a penny, let alone $100.00. They acted as though, "so sad, too bad". I just simply want people to know that their common practice is not to check their bills!
Mike of Stockbridge GA (01/22/08)
A few months ago I noticed that Bank of America's billing system was putting the due date on the weekend. However, their online payment system will not allow you to use a weekend date. I called after the January payment was credited to my account on the 14th to ask that the late fee be removed. I was told "No, we are not going to do that." After an exchange with a rude customer service rep, I asked to speak to a supervisor. The rep told me "It will not do any good; she is not going to remove it either." At that point I informed her that I wanted to report her bad attitude; I'm still waiting for their call.
My problem is the due date always seems to move to a weekend date, and I should not have to pay the bill early. If their billing system will use a weekend date, their payment system should also use it. I beleive that it is just a way to get an additional $39.00 out of their customers. Luckily I have been able to surf almost the entire balance to other accounts to get BOA out of my life forever. They are legally allowed to steal from their customers in the form of fees.
Douglas of Wake Forest NC (01/22/08)
Bank of America just loves to complicate things. Their online bill-pay service is intentionally misleading and deceptive. I paid someone $150 with this service. It was set to be delivered on a specific date. On that day the website said it was sent, and the funds were withdrawn from my checking account--except they weren't. I noticed the balance had not adjusted. I called the 800# to ask about it, and they said they do not withdraw funds for at least 24 hours. But that's not what bill-pay said; bill-pay said the withdrawal was made the day the payment was delivered, nothing about a delay. If I had not caught that I would have spent money that was already spent.
There can be no reasonable explanation for this other than BOA hopes to trip you up and nail you with overdraft fees. It's the same reason online banking is as ridiculously complex as it is--with pending charges and delayed deposits; nothing is in real time. The balances you see are never the actual balances. It's like everything they do is oriented toward pumping more outrageous penalty fees out of you. What ever happened to honorable business practices? BOA is more like a slipshod bazaar.
Devi of Baltimore MD (01/17/08)
I did a wire transfer using Bank of America in Baltimore, MD to my own account in India using SWIFT codes. I was told that India is a slow to pay country and it takes about 3 weeks and no investigations would be done till then. It has been 2 and a half months and it hasn't gone through. My bank in India has not received any information regarding this from Bank of America and Bank of America is not willing to help. Every time I contact them, they tell me that they are sending e-mails to the bank in India to find the status and that the money is in India and nothing can be done about it and it is possible that I might lose my money. I have no clue as to how to go about it. Please help!
I had sent all the money from my first pay-check to my parents for Diwali. It is a huge amount for me coming from a lower middle class Indian family. It is emotionally traumatizing to see the callous attitude of the Bank of America Customer service and investigations department. I don't know what to do.
Roynita of Washington DC (01/16/08)
Last 3/2006, called into BOA to check my account balance, and found that I have been charged $300 for a safe deposit box! I have called their customer service operator and have been told that I am listed as an owner of the box. I have tried to explain to the person/s who I spoke with that I was not the owner, but rather, the signee to have access to the box in the event of an emergency! I was told that I would need to speak to the branch location to have my matter resolved.
On numerous occasions I have tried to speak with both the bank manager and general manager for that location; to this date have had no response. This bank is located in Hyattsville, MD on Annapolis Road. I am so-o-o fustrated with BOA and the lack of support they give to their customers. So much lost time has been spent, and the issue has not been resolved. I continue to get the run around. I will be closing my accounts with the bank and going with another bank.
Gary of Camarillo CA (01/16/08)
Bank of America denied payment on Jan. 4, 2008 of a credit line check issued Dec. 28, 2007 in the amount of $7000 to solve a business collection account. The bank later claimed that they had unilaterally closed this account without notice to me on Jan 4, 2008. A letter dated Jan 4 was received in the first class mail on Jan 15 stating that the account was closed. Their explanation was that one payment on this account was late, but no notice of the payment being past due was ever issued until after this account had already been close.
This has severely damaged the business recovery plan that sought to solve a corporate collection account balance.
Derick of Austell, GA (01/12/08)
Bank Of America has charged me a fee of $100 because they received a court order to garnish my checking account. They said it was non refundable. If any one is going through some financial difficulty wouldn't your bank be the first place you would go to for help? I lost my job 9 months back and things became tight. Some of my creditors were put on the back burner because keeping my house was my main focus. I'm now just starting a new job. I feel that the fee my own bank charged me is very unethical or should I say down right wrong.
Edward of Fullerton CA (01/12/08)
All of my bills are due on the 8th, since I prepare bills the end of the month. I was with MBNA, and when Bank of America bought MBNA, I arranged for a payment due date of the eighth of the month. It has been about a year since B of A has the account. Preparing bills the end of Dec, I noticed the bill was due on the first of Jan!There is no way the mail would get the payment to B of A in time to avoid a late fee! I called on the telephone and made the minimum payment, $15, (sent in by mail half of the outstanding balance that day also), and was told there was a $15 fee for a telephone payment. I complained about the date change without notification, and was told essentially that the old due date will be re-instated, but I have to pay the telephone transfer fee--and be thankful I did not have to pay a late fee of $35! Boy, that is scraping the bottom to make a (dishonest) buck. I will not be using this card in the future. I expected better from B of A. Be on guard!!
Loss of $15 that is due to Bank of America's shifting my payment due date with notification. Not a lot of money, but a lot of nerve.
Rhonda of Florissant MO (01/09/08)
My son has a campus checking account in my name and his. He made a debit card transaction on 11/29/07 that didn't show up in his account until 1/7/08. We thought it had cleared back in November. It did not show up as pending on my online banking; it just cleared overnight. Due to BOA's policy of processing the largest debits first, down to the smallest, this transaction, which should have caused, at most, one overdraft fee ended up causing five, totaling $175. BOA, after I pitched a fit, credited back $86 of the $175, and then I was later able to get another $35 taken off. This is the second time in a week that I have checked the account before the cutoff time each night for transfers, thought the account was in good shape, only to wake up the next morning to a handful of overdraft charges. Some of these charges come from ATM withdrawals, where they could have simply refused the withdrawal if there were insufficient funds. I have researched banking law, and everything they did was legal. My complaint is that it should not be legal. I don't feel good about entrusting my money to an entity that is using every legal means they can devise to get it away from me. I'm ready to put it under the mattress.
I lost $229 in overdraft fees that were beyond my control because the bank failed to disclose information about how debits are processed and loaned me money to cover overdrafts without my consent, at, I might add, a rate that is far beyond usurious. I would like to see a class action suit against any bank that uses high to low debit processing as not acting in good faith and protecting the assets of their customers.
Katherine of Providence RI (01/09/08)
On January 7th, I checked my bank balance online which gave me a positive number. On the 8th, I made a deposit for over $200. Later the same day I checked my balance online and found that I was charged three overdraft fees even though on the 7th at night, I had a positive balance. The total amount of the debits were less than thirty dollars. The charges were more than three times the amount that I had charged. I made these charges because my bank balance was positive and more than the amount that I had charged. One lady told me that as long as I deposit money, there wouldn't be any charges while another representative told me that the bank will go back and clear debits or charges on the day that the card was used, not the day that the transactions cleared. Regardless, I'm out $105. On top of it all, I went to use my husband's ATM card which was not a Bank of America card. I waited for the card to be returned and it was not. I then went to the teller and told her immediately. She said they do not return ATM cards from other banks. My husband then had to cancel his card and order another one. He got charged three dollars for the transaction plus a loss of the card.
I was charged $105. This charge will cause other debits to be charged against my account. This isn't the first time. Each time I talk with a representative, they give a different story. I was also charged nearly $200 because of a bank mistake. I was returned the money however it was given to me against my account-the bank will return some items but it's marked on my account that I made the flub not the bank. I have lost nearly $500 total from these sorts of issues.
Rachael of Orlando FL (01/08/08)
I sent a wire transfer of $4,500.00 from Bank OF America Orlando, Florida on 10/10/2007 to Trinidad, and to this date the recipient has not received it and neither has their bank any information about the transfer. I faxed my wire transfer receipt to the bank and the recipient and confirmed all the information I gave to Bank Of America was correct, but still they have not been able to transfer the money, and the money is not in my account. This is all my savings. I have been to the branch several times, I called their wire transfer department but they are pointing fingers at each other - the wire transfer department which I called on 1-800-729-9473 said I should speak with the branch I sent the transfer from, the manager Mr Evans & the assistant manager Ms Patel is saying it is in the hands of the wire transfer department. This is very bad business, my relatives needed this money for medical costs, I have to keep chasing these people, and all I get is bad customer service and serious runaround for my own money. This transfer should have only taken approximately 3 days, it is almost a month now and nothing, can't I get some justice here?
My relatives have still not received the money to pay their medical bills and I have no information as to where my money is.
Mary of Los Angeles CA (01/06/08)
My husband and I are traveling. We are approx 100 miles away from home. i called B of A to request an increase of the amount of money that i am allowed to withdraw from any ATM (i have done this many times in the past without problem). When I made the request via telephone with an actual person I was immediately placed on hold and subsequently disconnected. I then called back and was told that my B of A bank card hes been cancelled and there is nothing that can be done to reinstate the card and furthermore there is no possible way that I can get access to any of my money in the bank. I have called 8 or 10 different individuals at B of A including their emergency services unit and every one of them are refusing to help me get access to any of my money.
HERE IT IS, SUNDAY MORNING, AND WE ARE ABSOLUTELY STRANDED 100 MILES FROM HOME! There must be something we can do about this. This is entirely unfair. WE ARE STRANDED BECAUSE B of A MADE A SIMPLE MISTAKE. Not only are we stranded, but I also have automated withdrawals scheduled to be taken out of my B of A account from a number of different institutions and they are going to be cancelled or declined as well and I did NOT give B of A authorization to cancel my card or to do anything else with my account other than to increase my ATM withdrawal amount. I want someone at B of A, (someone who actually cares about their customers), to investigate this negligent incident and I also want an apology in writing. Otherwise, I will go to B of A and take out every dime of my money and put it into a financial institution that actually has consideration for their customers. By the way, iI have been a B of A customer since 1993.
Randy of Dallas TX (01/05/08)
I was charged 8 overdraft fees in one day! The policy states 5 days (so I have heard). I asked the customer service rep about the policy and he said it was 5 so he refunded me the 3 that weren't supposed to be charged. This is computerized, right? That seems like a scam to me that if a person doesn't know the policy then they just pay it.
Mari of Canoga Park CA (12/28/07)
I was charged over $250 in overdraft charges. I always call my bank when I am going to make a purchase; when I called the bank it said I had $54 available. I made a purchase at the supermarket and at a local store in the same night; the following week I went to make a deposit in my account and it was overdrawn by $70. Then there was an error draft on my account which caused more overdraft fees that just domino'ed until it reached over $250.
I called B of A and asked them if they can put an overdraft fee on my account online, then why can't they post it on the Automated service on the phone so that when I call the bank I am aware of my charges? They told me they just could not do that. They removed one of the fees but refused to do anymore for me. They kept transferring me to different people of which none where able to help me. They refused to do their part by removing the fees that they put on my account.
I was unable to pay my bills, and I am still in debt because of this.
Ezell of Atanta GA (12/27/07)
I am constantly losing money to overdraft fees to these banks because the are given the power to set up their banking system to rip off American citizens for billion of dollars a year. There are too many times this happened to go into detail on what happened. The point is that England fought for her citizens, and America need too as well.
I don't have any money to pay for the hotel I stay in and don't have money to do what I need to, to have a reasonable life due to HUNDREDS of dollars in over draft fees. I am a 10% Service Connected Disabled Veteran, and they even take my compensation deposits. I lost phone service because I couldn't afford to pay to keep the services. I have to borrow money to eat and have bus fare to get to work. The list goes on!
Maria of Grapevine TX (12/27/07)
We have done business with BANK OF AMERICA now for over 5 years. When our son turned 18 we opened his first checking, savings and a credit card. We watch our bank account online everyday to make sure all is well. If you look at your account first thing in the morning you will see what was debited from your account that morning, and if it is negative you can go to the bank and deposit CASH so it's credited that day--and then there are NO NSF fees. BUT I checked it on Dec. 23-Dec. 25, 2007, and my account was positive and all was well. THEN the morning of the 26th I checked it, and it was $22.00 negative, and they back-dated it to the 24th. I went to the bank as always and deposited the money to make positive, then that night they hit us for $105.00 NSF fees.
I called CUSTOMER SERVICE, and they would not remove the fees. It did not matter to them that they back-dated the debits making it where I was not able to fix it before their $35.00 fees hit me. It did not matter that we have direct deposits from our work to them, and that we have done business as long as we have, or that we bring them business when we can send it their way. These where not checks we wrote, for we never write checks. These were debits from stores that should have been taken from our account the moment we bought something--not days later. Bank of America is not a customer friendly company, and we along with several others are closing all our accounts and moving to a different bank, ASAP!
THEY STOLE $105.00 from us at CHRISTMAS!
Deanna of Fort Campbell KY (12/24/07)
My husband found out at the last minute that he was due to deploy way ahead of our initial schedule. My husband, in an extreme desperate plea, went into this Bank of America location to request a notary on a passport--and it happened to be Christmas eve because he was told he was leaving on the 26th. He was turned away because he wasn't a member! I am appalled that this business is privilidged enough to be located on our Post; and my husband is getting ready to leave for war to fight for them, yet they turned him away. I say Bank of America should no longer be on our bases to serve our military, as they choose not to serve them in time of need. I'm a very angry, upset Army wife.
Emotional distress secondary to lack of service to a Soldier on his own ground!
Bill of Little Rock AR (12/21/07)
I have been with Bank of America for about three years. I switched from a local bank due to them not having internet bill pay. Over the last two years trying to get a live person on the phone without having to go through their automated voice system is an effort; you better have at least an hour of your time to do so. I went to a local branch in order to clear up some issues with my equity line of credit, and they gave me an 800# to call. They could not help me in the same bank center that set up my account. I was transfered 5 times before someone could help me, and then I was instructed she would have to transfer me again in order to draw funds out of an account to pay my equity line of credit.
My advice to anyone who is thinking about switching to Bank of America: think again. I will take my local bank with two locations over the monster with thousands. You are just a number with Bank of America, and they don't care about customer service. Good luck to you if you choose Bank of America, and I hope you're retired and have a lot of expendable time on your hands if you have to call a branch or customer service to get help.
Shaunda of Washington DC (12/19/07)
I recently was charged $220 in overdraft fees from my Bank of America checking account. I over withdrew 5 times so they charged me $30+. I had a pending deposit yet they still charged me the fees. I think recharging people a $30 fee every time you overdraft is excessive. There should regulations in place to restrict how many times they can charge you after a certain amount. When is someone going to look into their policies on excessive charging of fees at this bank?
I work part time; I only make $300 every two weeks. They took almost all the money I had in my account.
Burgena of Savannah GA (12/17/07)
On the evening of December 6, 2007, I made a deposit of 4 money orders at a Bank of America check card, for a few days later I made out checks to pay my bills and used my ATM for a couple of purchases. I went on line a couple of days later to check my balance, and I discovered my account was a negative the amount of the deposit I made and all checks and ATM purchases. I was charged a $35.00 over-draft funds fee. From first glance it looked as if the money was credited and my withdrawals were subtracted, but it wasn't; and after several attempts to get BOA to release my money, they refused and continued to extend the day my funds would be available which would be on December 15, 2007. Then they said December 18, then December 19.
So far I'm over $350.00 in over-draft fees, and every check I've written has been returned. I was not given an option when I made the deposit on whether or not I wanted to continue with the deposit; and I was not notified about the hold until December 15, 2007. I would have never completed the deposit if I had known BOA was going to hold my money for 2 weeks. I can't afford to have my money held that long and be without no money at all--for whatever length of time they feel it necessary to withhold EVERY cent I have. Since I opened my account with BOA this is the first time this has happen. BOA is not only holding my money order deposit, but they have taken my direct-deposit and applied it to the over-draft fees they have charged me.
I'm now over $350.00 of over-draft fees BOA has charged me. My lights were turned off on December 14, 2007; I can't buy food. The checks that were paid out for bills were returned, and I can't get to my money to make those checks right. I ordered medication which I take daily but I can't get because I don't have any money. I can't make my doctor's appointment. I have not been able to sleep or even function because of this. I feel BOA is the Grinch that has stolen Christmas from my family. Customer service is more interested in trying to figure out how to keep from giving me any of my money back rather than help their customer out of this situation. They keep saying there's no one I can talk to about this. There is not a number they can give me to resolve this problem, and they can't give me my money orders back.
Monica of Jessup MD (12/11/07)
On Dec 10th, I attempted to purchase a phone online and when asked to verify my billing address with my (BOA) visa debit card it was denied. I called customer service and was told, "sorry, we have your information (address phone # and birthdate incorrect)" and that's after I had to give them all my info because they did not believe it was me. So finally the correct update was made. We have been customers of BOA since 04 and have lived in our home for 10 years. No alerts were sent..
Well after thinking about it I called back to get the info on the address mine was changed to and I was given it along with the phone numbers and birthdate. I asked how this happened and was told someone had all my info and changed it but nothing was changed on the primary account holder (my husband) so we still received our statements at home. I asked when was the change made? How and if there was anything sent to the fradulent address? Well, no answeres could be given and they won't tell me how this happened when it happened or how far I need to go back in my statements to see if money is missing or anything.
I have spent HOURS on the phone and at the branch and I know nothing except someone will contact me within 10 days after they do research. Isn't the history on the account in the computer? Didn't they ask why my info was being changed but not the primary? This is wrong that someone has all my info and I have to wait 10 days to do something about it. I did file a police report but what can they do as BOA says they can no longer view the previous address and info once the system updated to my real info.BUT here's the funny thing, I had to go to the branch to change my info because they needed to see ID but it's ok for the thief to do it over the phone. So I am in limbo and BOA knows nothing but they got that "Let me put you on hold" down pack
Micaela of Sacramento CA (12/11/07)
My husband fell behind in child support, & our checking acct was levied. I understand, but the courts or bank did not send us anything advising this was going to happen. Lo and behold, my paycheck goes in and it is still negative. They charged us $560 in fees. We used $3.12-$35 fee. Of course the higher amt was paid, but the small charges add up. I contacted the customer svc line and advised her I did understand, however, it is Christmas, and I have two children myself who will now not have a Christmas, or food for that matter. She told me to not have a joint account with my husband. I begged and pleaded for them to reverse my fees, I really don't want to ruin my children's holiday and we have been customers for over 15 years. She said she would waive $120. She never did and now, for some reason, after we have already brought the acct to a positive, we are negative $200 again! I can't even deal with it anymore. We live paycheck to paycheck, it is Christmas time, and I worked at a Credit Union for several years, and we would never have treated our members like that. So I have now opened an acct at a credit union and will NOT pay the negative balance to B of A. I am so disgusted with them!
We have no groceries, I had to borrow money from my parents to buy at least SOMETHING for my 3 yr old daughter and 9 yr old son. I have no idea how we will make mortgage this month. So thanks B of A!
Lawrence of San Jose CA (12/06/07)
In 2005 I bought a new Dell computer from Costco here in San Jose. I had an Internet account prior to the purchase and decided to sign up with AOL's free trial 60 day promotion. I cancelled the AOL Account three days later after getting my regular internet provider installed on the new computer. I went to Bank of America and opened up a new checking account to keep the AOL and other purchases seperate from my regular banking. I kept receiving NTSF notices from B of A for six months in a row until I requested and recieved a paper copy of my checking account. AOL had developed a SECOND AOL account and was charging me full price each month! I notified AOL after numerous tries, 32 times, and their responce was, "Yes, we can see you never used your account after three days but we will only credit you for 2 months only."
I took the response to B of A and the telephone official stated that B of A will credit all NTSF charges to my checking account, a total including NTSF charges of over $562.90 dollars. Upset with my so called B of A policies, I closed my account and low and behold, B of A reversed their deision! I received two collection notices, one from AOL and one from B of A. In both cases I forwarded a copy of the overbilling by both AOL and NTSF overcharges by B of A. I have tried since to open a new banking account at five different banks and was advised that B of A has filed some type of banking notice that I CANNOT OPEN A BANK ACCOUNT UNTIL 2012! Talk about abusing taxpayers and leveling unreal retalitory measures against anyone complaining about B of A business practices!
I have a loss of banking privilege's, loss of NTSF totalling over $ 400.00. Because of stress caused by B of A procedures, I am now under the care of medical doctors because of severe depression. I will experience future losses of money by having to pay bills with money orders.
Greg of Rockville MN (12/04/07)
We contacted Bank of America in late November 2007 to close our account with them. They asked if there was anything they could do to keep our business. We asked for a 0% offer until November 2008 on $18,000, and they agreed; but there was a $90 balance transfer fee that we were willing to pay. We since have gotten our first bill from them and find out they charged us 1.9% on the loan and have no record of the transaction or who did it. We are furious and don't know where to complain. This is a terrible business practice. The man on the phone said he had to talk to his supervisor two times, and then went ahead and told us it was a 0% offer only to cheat us out of $90. Now we have to move this money somewhere else.
In terms of money it isn't a large loss, but it goes against all fair business practices and is totally unethical. The persons responsible should be held accountable for their fraud over the phone from a major business in the U.S. If they did it to us, they have done the same thing to others.
Israel of New York NY (12/04/07)
My sister deposited $640 to my checking account, and when I went to take it out, it said funds were available. Then they told me two days later that they weren't available ,so now they are charging me overdraft because I didn't have enough funds to cover the $640 withdrawal. I feel this is a form of trickery, and I feel I shouldn't be charged.
I can't afford to be giving away $35.
Kayla of Oroville CA (12/02/07)
On a Monday afternoon, I received my check and went to my bank, BofA, to deposit it. Later that evening, I went shopping and had no problems for quite some time until I went to a store, scanned my debit card to pay for my purchases, and it was declined. After a few more times scanning it still declined. So the cashier scanned one item at a time, and had me scan my card for each item, which happened to work. Trying to figure out what was wrong, I went to an ATM and tried to withdraw some cash. The atm wouldn't allow this, so I went home and checked on-line banking status: $509.45 in checking and available balance of $0.00.
I was furious but decided to call the 1800 number. They offered NO help. The next day I checked my online balance, and I had 6-7 OVERDRAFT fees, approx. $35 each. This basically took half of my entire check. I went to BofA to tell them my situation, and they gave me NO HELP. I took the remainder of my money left in Bank of America, and withdrew it. I do NOT plan on using that bank ever again.
E. of Oakland CA (11/26/07)
I recently had to withdraw money out of a BofA savings account. Although I did make an early withdraw I feel BofA was way too stiff with the penalty. They have raised the fees too high, and I feel I have been treated unfairly. I would like to know what I can do to get BofA to waive the fee and return my penalty money; if you could help I would appreciate it.
Mary of Blythewood SC (11/26/07)
In March 2007 I closed a checking account at Bank of America and opened a new account. The account that I closed, re-opened and the mortgage with Bank of America was then drafted out of the old account; but funds had been placed in the new account. I have been to four branches, e-mailed, called on-line banking and the dept. to work out problems, and cannot get this problem resolved. My home is now in foreclosure.
Ron of Overland Park KS (11/20/07)
I deposited over $3000.00 in my BofA ATM on Friday morning, as I have done for over 6 years. Saturday, I noticed they had not posted the deposits. I called and the person said they were on hold because they were out of state checks. Well, they have been processing them for 6 years. He said they would be posted in a week or so!
I visited the local bank on Tuesday after I noticed that not only have they not paid any of my bills, they are now charging me over draft fees. This has to be cruel, excessive and unnecessary punishment. They also said they could not help me. And they would not give me any other avenue to plead my situation.
Steve of Oro Valley AZ (11/18/07)
Bank of America solicited me for a $50,000 personal loan. They said $7200 would pay off a Bank of America credit card and the balance of $42,800 would be deposited directly into my checking account. The statement arrived and it had $1500 in fees added to the new loan with a credit line of $53000. They never disclosed the fees and said I was told over the phone about them. I disagree. They never said anything about a loan over $50000 and no discussion was made about fees of this nature.
I cannot pay it back after only one month to avoid the fees they say are irreversible.
Alethea of Columbia SC (11/16/07)
On November 13, 2007 I Alethea Smith went to a Bank Of America ATM Machine to Deposit $100 dollars CASH. When I started my transaction, it prompted me for a receipt so I pushed yes. I deposited the money in the cash slot, it took my money and gave me my card back with no receipt. So I called Bank of america 800 Number and they told me the $100 Dollars didn't deposit and they would need to do an investigation and it would take two days and it should be back into my account. So after I spoke with them i decided to go back to the atm to see if i could get further information from a possible telephone number on the ATM. There wasn't but i had notice the money slot was open on the ATM which wasn't normal, so i knew it had to be broken. I called Bank of america to inform them of this and note it on my phone call. The customer service rep also said that it wasn't normal for it to be open. Again on November 15, 2007 I called Bank of america 800 number and now they told it me it would take 2 weeks to investigate.
The $100 dollars was meant to be used for my electricty bill. Luckily i had some time to push it back. But i am still waiting on my $100 that Bank of America owes me so i can pay my electricty bill so it will not get shut off.
Chenelle of Queens Village NY (11/12/07)
I had a Bank of America checking and savings account. I noticed that there was an additional Visa card account associated with my account when I checked my statement online. I called to inquire about what appeared to be a credit card on my account. I was informed that when I applied for a homeowners loan through BofA, a credit card was opened in my name. I did not authorize this, nor did I consent to this. I asked for the card to be closed, but I am fearful that it will and already has affected my credit.
Keith of Independence MO (11/09/07)
Recently we wrote out a check in order to pay a utility. Due to a miscalculation on our part we issued more payments than we had money. When the utility check came through it was cashed before the five other payments that had already posted. Instead of one NSF charge we received five NSF charges. I talked to the bank about the issue and James told me that this is what happens when you spend more than you make, and that I was welcome to apply for a BofA credit card to pay the debt to the bank and act as a overdraft protection fund.
I asked him to remove the NSF charges and he told me that he had to enter the data into a decision making software. I asked him if he was telling me that BofA has a computer make the decisions on how to handle customer relations? He said yes.
Had BofA paid the items in order without moving I would have been left with $16.18 in the account when the utility check passed through. I would currently be at a balance of $-168.82. The bank charged me a extra 70 dollars.
Phyllis of San Francisco CA (10/23/07)
I am closing my account with the Bank of America after more than 30 years. Their customer service supervisor was very rude. I called telling them that I was depositing a check into my BofA personal account and would wait for it to clear before transferring funds into my BofA business account. In the meantime, 2 checks were posted to my account, and I was charged $105.00 in overdraft fees! The two people I talked to about this were not helpful.
Robert of Raleigh NC (10/20/07)
I had several transactions charged to my Bank of America account and most were fraudulent. I have filed a claim which is to only take 8 business days. Today is past 8 days and no word has been given as to when this matter will be settled. I am in need of both my account and funds. I am refused access to my account by computer or mobile. They have spoken to me about closing the accounts but then they would not be responsible for refunding of the lost monies. During this one month period I have had 3 pay checks wiped out completely by overdraft fees totaling over $500. I could lose my home if this is not cleared.
Cal of Newark NJ (10/12/07)
I have had a Bank of America Account since 2005 or 2006. In April of 2007, an emergency caused me to have to apply for a payday loan. There were some problems with amounts the company was taking, and I called Bank of America to let them know that I no longer wanted this agency to go into my account. Since then, the company has tried to put through more than 10 payments. Bank of America is charging me a $35 fee for each one. I asked them to change the account number, just to keep the account above water, and they failed to do so. Today, I owe BOA $320 in fees and have changed my deposit amount to $1. Something needs to be done about the way they are treating their customers. They are functioning as the middle man for me and this company, and only I have a contract with them.
The over draft fees that I've paid in the last four months total more than $1000, and it's caused a financial hardship for me and my family.
Harriet of Lawrenceville, GA (10/11/07)
I think Bank of America is a rip off. They finagle my account in anyway possible to collect overdraft fees.
I deposited a check for $5,800 on 10/9 and they informed me that they put a hold on the funds until 10/18! I can't believe that a bank located in almost all states cannot clear a check in less than 10 days. I wrote checks on this account thinking that the money would be clear in 2-3 days.
This is just another tactic to collect more overdraft fees from my account. I can't wait to close out my account for good.
Juanita of Dalzell SC (10/06/07)
In August, 2004, I called Bank of America to inquire about a newspaper article that listed a Teacher Next Door Program. The representative advised me to open an account so that, in the future, should I attempt to buy a home through their program or make investments, I would have a better chance because I would already have been a customer. The representative was allowed to open an account in my name. When he asked how much I would deposit and keep in the account, I told him that I'd gotten an income tax return of about $5,000 and would probably deposit it at a later date. The representative opened an account as though I had already deposited $5000, and from that point, I was charged a penalty for the account being below the minimum of $5000. The representative had no right to open an account of that type without the minimum deposit of $5000; the account was opened with a deposit of $100.00. When I discovered I had been penalized from the inception of the account, I went to the local office. I was told there was nothing that could be done because I had not opened the account in that office. I was told to call a toll-free number to get the problem taken care of. When I first called the toll-free number, I was assured that the problem would be taken care of. When it wasn't, I called several more times and got no assistance even though I was told the problem would be researched and someone would call me back. Today, I called and was told that no one can go back that far for a dispute and that I had only 60 days to dispute any wrongful charges. The salesperson had no authority to open an account without the minimum required deposit and I would like my money refunded immediately.
I was charged a fine of $25.00 per month because my account was below the minimum requirement of $5,000.
Stan of West Hollywood, CA (10/06/07)
My account was closed without notice and I was charged a fee of $60.00. I found out it was "research fee". Their definition was: Acct research takes place when you visit a banking center and have an associate research an item on your acct. I never did this.
My branch told me to call cust. service. When I asked for an explanation of this fee, she just hung up on me.
Natasha of Waldorf MD (09/28/07)
A Certified check was addressed to Pay to the order of Bank of America and or [my full name]. it was deposited on 9/17/2007, and I was not informed that it will be held. As a resolt of the check being held it led to four personal checks being returned. Bank of America posted on-ine that the money was there but the checks would not clear. They charged me $210 for returned checks. Not only did i get charged from them, but the bills not paid caused those companies to charge me as well. The only company that receives money was Bank of America. They took their funds out before the check was cleared, so if the funds were avaiable to them why wouldn't they let others collect their payments? it took 10 days for the check to clear, and now that they finally released the check there is not enough to cover any of the checks because they took their money (excuse me--my money). i feel that it was unfair and this bank is the worst. They are not loyal to their customers. The branch customer service reps were worthless in helping me. I will be closing my account as of today. My water bill, phone bill, electric bill and doctor bills were all sent back, and i was charged double because of returned checks. There is not enough to cover two charges for each.
Martha Pittsburg KS (09/28/07)
Our trouble with Bank of America began shortly after we opened the checking/savings accounts. Like many people, we live paycheck to paycheck, and cannot rely on this bank to credit our paychecks in a timely fashion with any degree of reliability. We too have suffered from their odd posting practices, to the tune of $35 each incident. Two days ago, I made a deposit of $400 cash in person. Today that deposit is still listed as pending on our online account. Though the amount is shown as available, the pending listing indicates that the cash I deposited has NOT posted to our account. Little sneaky practices such as these has me looking for another bank. I only hope closing the accounts will be less painful, though I am not encouraged by the numerous accounts I've heard from others.
It's been a snowballing financial fiasco for us. Excessive fees, long, drawn out procedures to get deposits credited (and yes, often cash deposits!) to our account. I dread signing into our online account, as I never know what trick of time they will pull next. We have now resorted to paying a $4 fee to the local grocery store to cash my husband's paychecks and pay bills with cash. This is on top of the $5 a month we pay for the privilege of having an account with Bank of America. I'm beginning to think stuffing our mattress with cash is a safer alternative, and that's very sad indeed.
Jeff of Garland, TX (09/23/07)
I am closing my B of A account after 30 years because I'm tired of being robbed in the form of excessive overdraft fees. I think the way they report transactions to a checking account is not the order in which they actually hit the account. The transactions are paid from largest to smallest in order to maximize overdraft fees should the account become overdrawn (B of A claims this is a customer preference).
I called and was told there was nothing they could do as this policy was in writing and I received the policies when I opened the account. NO, I DID NOT! I opened the account over 30 years ago in a small town bank that was taken over by B of A. Bank of America has made hundreds off of me in stupid maintenance fees. I'm through!
Mary of Burbank, CA (09/21/07)
I was just added onto my husband's checking account and wanted to change my direct deposit. I didn't have any checks to provide to my work, so in place of a canceled check, they requested an account verification letter.
I called Bank of America to request this letter and was assured I would receive it in 2 days. Today I checked my online banking and found that I've been charged $10 for requesting this letter.
Ten dollars for a simple letter? Why is it not part of basic CUSTOMER SERVICE to provide this simple service?
Bruce of Silver Spring MD (09/21/07)
Made a deposit on 8/17/2007. The check was for 3,720.85. The check cleared on 8/24/2007. Then the same check bounced on 9/12/2007. How can a check for that size clear and then not clear. All I want is for my account to be reimbursed.
Al of Los Angeles, CA (09/11/07)
B of A takes the cake as the worst customer service I have ever seen in my lifetime.
If you call the online dept and have a problem or issue you will be transfered and put on hold for at least 20 minutes or hung up/cut off. I even went to the bank branch and the online, so-called service rep cut off the banker.
They promise to give you a bonus if you open an account and never pay it. Why do they have a separate dept called the "redemption hotline" if they are not fulfilling what they promised? I have tried to call them at least 10 times and still have nothing to show for it.
Ramona of Fremont, CA (09/09/07)
My son overdrew his checking account by 10 transactions TOTALING $16.37. B of A charged him $35 each totaling $350!
He went into the bank branch for help. They reversed 2 of the charges, but he still owes $280 for $16.32 of charges!!
He works at Safeway, earning minimum wage. This is a whole week's paycheck for him!! C |
