Complain about a product or service

BB&T

Michele of Fort Mill, SC May 15, 2009

First Home Mtg. with BB&T at 6%, 30 yr. Called for refinance 15 or 20 yr. R. Goodling said he would e-mail loan application or have my husband pick pkg. up at a Pineville office. Two wks. still no application. Placed three calls and two e-mails. Called executive Office who had Loan Office Scott contact me. Scott stated several time my husband could not be on the loan, since he did not have a Social Security number. Six times I stated YES, he does have a S.S number and proper visa's.

S.S issued July 2009. Scott reply this was not in his notes and he would not put my husband on the loan. This is slander to my husband, his employer (He is a Director of Energy for a large international power construction company. I called executive office. Judy called me back and promised I would recieve a good faith and loan application A.S.P. Two days and still waiting. Cost to us is 1.50% persent on a mortgage of approx. 240,000. Plus 1pt. origination 2,400.00 it will cost us to move loan. BB&T currently holds first mt.

I feel Since April 6 to today May 15 is more than enough time to recieve a loan application & good faith. Are we being ignored because my husband is Canadian? BB&T does not want to give up the 6% interest? Please assist me with this issue. 150.00 to 200.00 per mo. cost us for 248 payments for life of current loan,49600.00 pluse 2400.00 origination Point.

John of Clayton, NC April 25, 2009

My BB&T credit card was stolen from me by an employee of the Village Station Restaurant in Lumberton, NC in November, 2008 and reported as stolen to BB&T within 18 hours. Unfortunately, the card had been used numerous times in that short period and nearly 1000 in fraudulent charges made to it. The BB&T fraud department said I would receive an "affidavit" to sign--but I did not. I repeatedly called to tell them I had received nothing to sign and was given a different response with every call. Finally, I received an affidavit, signed it and faxed it back according to the bank's instructions. But, the charges again showed up on my account.

After many many calls since, most ending in frustrating discussions with whoever I could get on the phone and some with many transfers (the record stands at 7), I spoke with "Bank Card Supervisor" Mr. Andy Chunn. He apologized for me having been "jerked around" and promised, "The buck stops here" implying he was going to clear up the matter. He called the next day to say the charges would be removed "in 7 to 10 business days." That was a month ago and now he does not return my phone calls.

So, I visited a local branch office where a young man offered to help. But, he too, was ignored by the bankcard group in Wilson, NC. The bankcard rep he spoke with promised to call him back the next morning--and did not. The local branch rep told me that the agent "had an attitude" and that he was embarrassed to be associated with such service from his own company. But, he basically bowed out.

I have called the office of the CEO and have been promised my inquiry would go to "senior management." I was told, though, by the local branch office that because I did not return my affidavit (which I did not have) within the specified 90 days, that I am now liable for all fraudulent charges. Even they admitted, though, the absurdity of that statement based on the facts. I await a response to the call to the CEO's office.

Scott of Gainesville, GA April 23, 2009

BB&T has elected to post deposits made before 2:00pm the next business morning at 6:00 or 7:00am, instead of at midnight, or more importantly before debits are applied. They are clearing debit cards, checks, and other drafts from the account first, and holding deposited funds until the next morning, solely so they can charge 35 NSF fees. I have incurred over 700 in fees this month, when in fact I made deposits the day prior to the debits clearing, before 2:00, via. funds with no "hold" placed on them. Also Direct Deposits from payroll are being held until the morning of the stated date of deposit, so that they can accrue 35 fees by clearing debits first.

This is predatory, unfair, and nothing more than BB&T trying to steal from customers. I went into the bank on 04/22/2009 and spoke with Richard Sargent. The bank will not refund the fees. They did a "one time refund" when they did this in March of about 290. Over 500 remains taken from my account.

Nancy of Rockledge, FL April 6, 2009

Nancy of Rockledge FL (04/06/09)
My elderly parents wrote me a check in the amount of 100 dollars for my birthday. I went to my local BB&T to cash this check. They handed me 95 dollars. They said there is a 5 dollar fee if you are not a client. I told them my parents had all there money in the bank. Later, I called Suntrust -my bank- they said they do not charge even if I wrote my daughter a check and she did not have a Suntrust account. I will not tell my parents about this because they are too old and would be upset. This is a small amount of money to most. But it is big if 5 of your relatives gift is stolen by a bank-

The manager on the phone with BB&T informed me that any amount over 50 dollars will cost you 5-Then she asked if I was blaming her. I thought it was unusual to take that attitude considering I have never seen her before and was being polite just asking matter of fact questions so that I could understand. Moral... DONT BANK AT BB&T! they will nickle and dime you to death and personalize the issue if you question them. No one can afford any of this crap in this economy.

I will tell my parents not to write me any checks.

Jacqueline of Miramar, FL April 2, 2009

Jacqueline of Miramar FL (04/02/09)
I have not used my BB&T accounts for >4 years (savings and checking) as I have been living overseas. The bank has been charging me fees for inactivity but having exhausted the balance on my chequing account, BB&T has sent my chequing account in overdraft (due to the inactivity fees). In addition they have been charging overdraft fees compounding the problem. At no time have they even attempted to contact me and I have been unable to access my accounts online because they barred me from access to my accounts via the internet while they secretly continued to charge me bank fees and overdraft fees.

I have not written any cheques against my account so imagine my surprise when I heard that I owed them nearly US900.00 (combination of inactivity and overdraft fees). They have refused to close my accounts despite written requests until I settle the charges. The whole procedure of sending my account in overdraft and then charging me overdraft fees seems unethical and illegal (plus not allowing me to even see my account balances online). I asked at what point would they contact me, when they had charged me a million dollars? Please advise what actions I can take. I just want to close my accounts and move on.

Keith of Scottdale, GA March 16, 2009

Keith of Scottdale GA (03/16/09)
BB&T took over HavenTrust Bank under the direction of the FDIC ad the Georgia Dept of Banking and Finance. The seamless transition promised by BB&T reps has been anything but. Deletion of online billpay history, inability to use billpay services for 5 business days and the sudden cancellation of debit cards without warning or replacement all suggest that BB&T does not possess the expertise or infrastructure to assume control of even a small bank of five branches. All this despite website and customer service promises to the contrary. Many apologies for my inconvenience and nothing more. This is clearly an institution that need grow no more.

I ended up with late charges and credit report hits for my missed mortgage payment. Further embarassment when payment for a store purchase was declined when using my debit card. At least 5 hours spent trying to make alternate payment arrangements. There was no meaningful understanding that I was the only person on the phone not being paid for his time

Cathy of Massey, MD February 20, 2009

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |