Ticketmaster Reviews

Everything is a huge scam. Never buy tickets with this website or take any insurance that was offered. You will be left with zero if for any reason you are unable to attend. A big SCAM. Don't fall into this.

Family member through their workflow. Brother relayed that the link did not work. Attempted to get another link to share and did not work. Navigating through the website when needing help is not intuitive. Could not find an email address (or section) to send in my concern....only link/portal I could find is under only specific conditions. Then I call in to a virtual receptionist who can't get my code verified that they texted me followed by not understanding what I was asking. Then finally, after getting a hold of an operator he was of no help. I was asked if I purchased a physical card or ecard. I have only made 2 purchases ever there (and a year apart) and they should know the answer to that. The operator kept apologizing and reading from a script to finally I asked for a supervisor when I wasn't getting a result (wanted either a new link to share or a refund). Was told it would take another minimum 24 hours before a supervisor could get back to me. What a joke.

Tried to purchase tickets to a concert. When there was a problem no help from Ticketmaster or Affirm. I have to file a dispute with my bank to get a refund on the purchase of the ticket. Both companies shady as hell

We purchased parking in advance specifically for Lot 3 at the Miami Open on March 22, 2025, knowing that it was located directly across the street and provided access via pedestrian bridge to the stadium. Upon arrival, we were informed that Lot 3 was already full. We were then redirected to three alternative parking lots, all of which were also sold out. Ticketmaster and Miami Open Tennis oversold the parking lots which is an unacceptable business practice. Truly disgraceful business practice.

I initially bought tickets for a Bailey Zimmerman concert in Edmonton AB, Canada on June 13, 2026. My plans changed and I will see him at the Calgary Stampede this year instead. I read through all the information on relisting the tickets (as it was my first experience) for re-sale to get my money back. I followed all the instructions and I was so grateful to have someone purchase my tickets today. When I called Ticketmaster to verify the info in the email that I wasn't going to be paid out until 10 AFTER the event, I was like.. WHAT???? She proceeded to tell me that the info was true and that I wouldn't get my money back from Ticketmaster for 3 months!!!! That's the policy! SO ANGRY! I told her that someone bought the tickets today, why do I have to wait 3 months?? "That's the policy," she said. I asked her how that made sense?? She kept repeating herself as if I was talking to a ROBOT!!

Horrible! Reselling tickets because I am unable to go. Website tells you to lower your price, but does not allow you to go under a certain amount. Complete scam! Back and forth phone calls. Ridiculous.

They allowed for someone to steal my tickets from my account and when I called the customer service was terrible. They said someone would consume in 24-48 hrs. I explained that my event was in less than 48 hrs, they replied with sorry. No one called me back and I missed the event. They said sorry there was nothing they could do.

Customer service is so bad! Getting to a human is challenging and frustrating. Once connected, they tell you things that are not true, make it so hard to get problems resolved, just don't care! They also require verification that doesn't make sense, especially when you no longer have the phone number that is in the account. Then requiring the last 4 digits of my credit card on file, and if I no longer have that credit card, I was told I'm out of luck. No flexibility in verifying the account another way, according to the gal. Ridiculous!! Complete incompetence. Total lack of a "service" mindset. Intolerable and unforgivable.

Never again will I do business with Ticketmaster. They sold me a dinner package to a restaurant that wasn't open on the night of the show. Still fighting to get refund. They insist on using phone for tickets. You can't print out tickets as gift or transfer dinner. Still fighting with them and waiting for a refund.

My wife bought tickets for Siberian Orchestra Dec 16th. Stupid Ticketmaster offered her a discounted motel room but then Ticketmaster picked the motel date for the wrong night. Ticketmaster's "Artificial Stupidity" refused to correct the date. We attempted to get our money back on several occasions but Ticketmaster told us and our bank to "pound sand!". Our entire family and friends have been informed of this rip off and will never use Ticketmaster again. Very fraudulent company.

I had an extremely frustrating experience with Ticketmaster that was made even worse by their poor customer service. While purchasing tickets, I selected Klarna so I could pay using a payment plan. I went through the Klarna approval process and was approved. After being prompted to return to the Ticketmaster website to complete checkout, the system unexpectedly switched my payment method from Klarna to PayPal. I even have a screen recording that clearly shows the switch happening during the checkout process. This isn’t the first time this has happened to me with Ticketmaster. The last time it occurred, I submitted my evidence and their support team was very helpful and resolved the issue. Because of that prior experience, I made sure to record the process this time as well.

If I could give less, I would. Their customer service is outrageous! I haven't been on Ticketmaster for years so my account is linked to an old phone number. There is literally no way to send tickets without access to that phone. There is no customer service line. After trying to get through to an agent in their stupid chatbot system, I was told an agent would try to resolve this in 3 to 5 BUSINESS DAYS!!! Can you imagine??? The concert is literally in a day! I have had to share my email and password for my friends to access their tickets - as they will be arriving before me. How is this acceptable?! How is this the service we allow in society now?! I will NEVER EVER buy through Ticketmaster again. I will be removing my account after this. No concert is worth this headache. DO BETTER!

Horrible business proactive. Should be fined by Federal Government for corrupt business practices. Horrible business model -- 'legalized' SCAM that should be broken up by antitrust laws. Despicable.

Terrible business practice. I purchased tickets for a show while in Dallas for Feb 28th after I purchased the ticket it shows rescheduled for September 5th and will not be in Dallas. Absolutely false advertisement. It should tell you in advance before purchase. Now I'm out $70 or until the ticket sales since they claim they can't issues a refund due to being a re sale ticket which I understand but Ticketmaster Absolutely dropped the ball.

After purchasing a $150 gift card as a holiday gift, the card was not accepted by Ticketmaster for NBA games. All tickets on the website were sold to resellers, making them ineligible for gift card purchase. In addition, the cards are non-refundable. After three calls, I hope my request for escalation will be facilitated. The representative suggested the recipient use the card to go to a concert.

I understand company’s are trying to reduce fraud especially in a digital era where customer data is at risk but to have to escalate a phone number change to your account after you’ve already purchased tickets is ridiculous. The account should require such verification prior to purchases instead of requiring a consumer to deal with it after they have accepted the purchase from an account holder. Had I been warned prior I would have created a new account called the support line or had a member with a current number and email purchase the tickets on my behalf. This is completely unacceptable Customer service and policies that make for a very negative experience! Shame on you ticketmaster.

I have been a fan of Ariana Grande since I was 12 years old and first saw her on Sam & Cat. I am now 23 and have never seen her in concert. I've been to loads of concerts since I was a kid as my dad used to work in the industry, but she only came to my hometown once and it just so happened to be when my family was out of town. Ever since I reached adulthood and had the proper money to spend on concerts, I haven't been to a single one. Last summer and all Winter, I worked 2 jobs to afford tickets to her shows as I knew they'd be expensive. Every day for presale, I sat in queues for about 1-4 hours everyday for a week hoping to score some tickets, and was never able to. I love going to concerts so much. It's genuinely my happy place and hearing any sort of live music is the best feeling whether you're even a fan of the artist or not.

I tried to update my phone number in my Ticketmaster account. It sent a verification code to the old phone number that no longer exists which is why I want to change it. The phone number in my account is a cell phone number that I cancelled back in Sept 2025 as I transferred our old home number to my cell phone. Anyway I called Customer Service to help me and of course they can not. They are unable up date the phone number for me. Their solution is for me to open another Ticketmaster Account with a different email address and then I can use the number I have now. That is ridiculous.

My goal was simple: Transfer a concert ticket to a friend. But when I went to do that they said I need to enter a code sent to a phone number I haven't had in years. When I tried to change it, the site wouldn't let me. Naturally I call customer service and they tell me that if I want to do a new phone number, then I have to create a WHOLE NEW ACCOUNT with a different email address. There's NO way to update your phone number. One of the WORST choices in user experience. So I ask customer service about transferring my ticket to my friend (I wasn't able to go), and they just said "no." All in all, they helped me with NONE of my issues and didn't care to put any effort in. The WORST part about live music is Ticketmaster.

I sold 2 tickets for an event on February 6th. The Ticketmaster website says that payout will be received within 5-7 days of the event. On February 13th, I had not received my payment yet. I called support and they told me that my payout was processed on the 9th, and I would receive the money within 7 days of the 9th. Today is February 17th, still no payout. I called again and was told my payment was processed yesterday. I told the support person that made no sense, because the first time I called they said it had been processed on the 9th. But now they’re telling me it was processed on the 16th? And now I have to wait 7 more days. Where is my payment?

Called Ticketmaster.com. They said they do not sell over phone. Must use website or app. Downloaded app and tried to login. Enter email and message says must reset password for your security. Select reset. After 50 attempts it finally moves to next step. Can send password code to phone or email. Tried both. After getting pass code and enter it asks to create new password 12 characters at least 1 number 1 letter. All checked green. Hit reset button. 50 times and nothing happens. Try to go to login that maybe it still happened. NOPE same message again. Tried calling number several times and no help.

I tried to log in today to purchase Kid Rock tickets. I put in my email address and it said Pardon the interruption. I have been locked out! I called three times and they could not tell me why I am locked out, nor can they fix it. The only solution is to wait 3-5 days for someone to call or email me. The really bad part is I have 4 tickets for a show TOMORROW and I cannot access the tickets!!! The rep on the phone has a script and cannot go beyond that. No help and I am at a loss how this company can still be in business!! Their recording says they have 0 tolerance for upset people and to be nice! Wonder why they need to add that? Too many irate people?

Purchased ticket online. They have my account blocked and will not let me access them in my mobile device. I’ve called the times and they say “call back in a week”. 35 years of buying tickets from Ticketmaster and they took my money but will not allow me to access my account on my mobile device, no option to print my tickets, and will not mail them to me. Just keeping my money and holding my tickets hostage. Not only are they greedy, but their customer support could not be more horrific.

This is the worst experience I have ever had. First you have to create an account. AND, you have to have a smart phone. AND you have to understand someone who speaks some foreign language. AND Ticketmaster simply expects you to take a loss. My tickets gifted to me from across the country and there is suppose to be a way for me to create an account and receive the tickets. Well, I tried no less than 8 times and it didn't work. I called and had to wait more than 30 mins for someone to answer. I explained the problem and it didn't work. I was told to try in 30 mins. I did and it didn't work.

If I could give a zero, I would. Tried to update my info day before tickets went on sale and it wouldn't let me. I even called them - no help. When I went to buy tickets for Styx and Don Felder in a 9,000 seat venue at the Ohio State Fair, Ticketmaster kept wanting to verify me and send a code. By the time I finally got a code, all the floor seats in the 1st section were gone, which was the only place I wanted to sit. And this was a presale! I saw Styx 2 years there on Tommy's side of course. They were AWESOME! Sooo disappointed. I only hope the band and I live til the next time. ☹️

I hate being forced to use an app. All I want to do is verify my tickets and it makes me give my life story and change my password every time. I'm deleting this crap after the show.

I bought tickets for the Hornets and Spurs game with all intentions on going to the game and even purchased the meet and greet tickets. Well due to inclement weather and the worse storm NC has had in over 20 yrs. I couldn't make it to the game. They changed the time of the game and I didn't receive the message until time for the game but again I'm 2 hours away and the worst snow storm in yrs. Was told to resell them but they didn't resell so I'm just out of a few hundred dollars and no make up game. I will never use this service again and I recognize you all doing the same. I understand if I missed the game due to my own diligence but I can not control the weather. Bad business company point blank!!!

We booked a hotel through Ticketmaster. Due to severe weather conditions, we were unable to travel at the last minute. This was not a discretionary change of plans, but a situation entirely outside our control. Before contacting Ticketmaster, we reached out to the hotel directly. The hotel staff were understanding and told us that if Ticketmaster contacted them, they would cancel the reservation without penalty given the circumstances. We then contacted Ticketmaster and explained both the weather situation and the hotel’s willingness to cancel. Ticketmaster refused to contact the hotel, stating only that the cancellation deadline had passed. We asked for the issue to be escalated or expedited, since the hotel’s cancellation window was still open.

Seriously, the ticket resale situation for the BTS concert in the USA and Mexico has been insane! 😠 It feels like real ARMY members got the short end of the stick. 💔 We should have been the priority, not scalpers making a fortune. 💸 It's so frustrating to see tickets go for crazy prices when loyal fans can't even get in. 😭 Let's hope for better systems next time so everyone can enjoy the show! 🙌 #BTSARMY #TicketScam #FairTickets #USA #Mexico

Bought tickets to see Ray in Philadelphia April 19th 2026… My job announced 15 year anniversary event same time as concert. Therefore could not use the tickets. I sold them back to Ticketmaster January 1, 2026. They never told me, resale ticket funds transferred to bank account seven days after the event on April 19th. So basically I have to wait three months to get funds for resold tickets that ticketmaster bought from me first week in January 2026. This total BS. They collect % on my funds and never discloses the wait time seven days after the event of the ticket date. I’ll never use them again. Bad customer service..