Ticketmaster

If you really want to be embarrassed, just buy tickets from Ticketmaster, the biggest, most arrogant evil in the entertainment mega-industry. I bought tickets to see Garrison Keillor at the Fox Theater in Atlanta months in advance. I had trouble downloading the tickets to print. I called Ticketmaster and to make sure everything was safe (for me, that is, because Ticketmaster sure as hell doesn't give a damn, Scarlett), I backed them up as a PDF file. After a lengthy and frustrating time with the usual over-worked, under-concerned rep, the tickets were printed. They sat on the calendar for months. Not a word. All is well. I arrived at the Fox for the show. I lined up with the rest of the sheep, got to the door, and tickets were scanned. "You can't enter. The ticket scan says these tickets are to be refunded." I go all the way back to the ticket booth. The guy takes the printed tickets and disappears for a long time. He's back with a poorly handwritten piece of crap to get in. I never saw our tickets again.

"Ticketmaster said that the tickets had been printed twice, so they stopped you using them. You can go in now." Frustration, anger, and embarrassment. Not over yet! I take the piece of crap hand-written ticket in. The usher glances and sends us in. The second usher listens in the roar of the crowd, glances at the hand-written POC and seats us. There we are about where row T should be, twenty or so rows back. "Sir, please come with me!" New Gestapo dressed uber-usher demands that we follow. "You're in row C not T." I was re-seated and seething. By the way, never trust the Fox about row C or row T. Row C was behind quite a few rows crammed in with temporary seating in front of it, so row C was a literal bait-and-switch as far as row C being a third row seat. It was the third row behind the added rows in front of row A! So was row T. Never use Ticketmaster. Skip the show. Why bother? They don't care! They'd sell tickets for their own burning if they thought they could give the customer less than nothing for a fee. Piece of crap all around.

I unknowingly called five minutes before the Ticketmaster call center's closing time and the representative put me on hold for five minutes then hung up at exactly 9:00. I tried calling back and that's when I realized they close at 9:00. These people need to do their job. We pay a lot of money for tickets and we should expect some good customer service.

Dayglow, Stroudsburg, PA - We arrived, were informed that show was "moved". There was no prior notification of this by e-mail or otherwise! Had to travel 10 miles out of town (paid for taxi). Upon arrival, the show was outside. It was originally scheduled for indoors. Extreme cold and rain with wind. We were not dressed for this; we were all extremely cold and wet. People trampled us before the show began! Transportation was not provided so we waited for hours for rides to and from at our cost! I've never been so cold in my life. We could not hear the show. Ambulances were coming and going, I believe, for people with exposure! Had a very dreadful and miserable experience and paid $63 for the tickets! My sister, Katherine, and I demand our money back as well as our expenses! The paint they sprayed at us burned our skin and eyes!

I purchased four tickets to the ballet which we thought was a real ballet and it ended up being a bunch of children ages 10 and under. We had been excited for months and even had our daughter travel from Texas to Indiana for this event. Four little black dresses and heels were a complete waste. I wouldn't have paid five dollars a person if it were at the local high school. Extremely disappointed, I'm flat out angry.

I'm tired of marketing scams. Something needs to be done about this. I'm tired of greed and unethical business practices. We spend a lot of money on PSL for the NY Jets (which is ridiculous as well). I get an email saying since we are PSL holders, we have the ability to get "pre-sale" tickets for concerts. When I go to try to get them, of course, the only tickets available are at $175.00 a piece. They have no tickets in an affordable price range of $50.00. I'm told well they sold out already.

Well, that is a bunch of crap! So they pre-sell the tickets but it is only the most expensive tickets that many cannot afford. This is completely unacceptable and outrageous! This world is going to crap and there is no honesty and ethics left in this world! The PSL should be outlawed!

I called the customer service lines to place an order for tickets for the Disney on Ice for my daughter's third birthday. I asked the representative for good seats no matter what the cost. I wanted to make sure she could see. The tickets were for $45 each and we were almost behind the curtain. No one in my section could see. We were able to see the skaters backstage before they came out on the ice. I was very disappointed in the seats. I could have potentially purchased seats with a better view and probably less expensive. I called Ticketmaster to complain and they stated because I already went to the event there was nothing they could do. How could I have known the tickets were going to be behind a curtain before I actually went to the event?

It's not so much as a bad experience that I have had. It's more about the fact that Ticketmaster has a monopoly on any and every event that comes. I thought that having a monopoly was illegal in Alberta/Canada. Thanks for your time.

I went to purchase tickets for Garth Brooks July 12 show. I logged into my computer and proceeded to purchase tickets. I was not successful even trying to purchase singles. I was on the Garth Brooks fan page reading and several other consumers had similar experiences. I saw an hour later on Kijiji, Stub Hub, and eBay that tickets were going for thousands of dollars. Is this even allowed? I also read that Ticketmasters' sister site got all of the tickets and was selling them to scammers who were then selling them on other resale sites. It took me four hours to get through to anyone to verify this. The agent that I spoke to stated that it is illegal to resell tickets above the face value. That might be the case but is this legal for Ticketmaster to do this? A very angry and unhappy Garth Brooks fan!

The site revealed no tickets (Garth Brooks Tickets Calgary July 2012) available one minute after the lines opened. There seems to be internal "scamming" within Ticketmaster, otherwise how could people in 6 different locations throughout the country on 10 computers and 10 phone lines not be able to get tickets. Really? At 10:01, they aren't available!

I purchased tickets for a Coldplay concert back in December. At the time, when looking on Ticketmaster, the cheapest I could find for 3 seats together was $90 on the upper level, which were not that good, but there was nothing available for cheaper. They made it seem like anything else was sold out. Now, 4 months later and 2 weeks before the show, my friend was on Ticketmaster looking at tickets, and they are now selling Coldplay tickets in a similar section as mine for only $37! These tickets were definitely not available 4 months ago. I feel completely ripped off by Ticketmaster.

Tickets were supposedly available for pre-sale at 4pm, and at 4pm they were already sold out! And the tickets for chase pre-sale, same experience. Regular ticket sales began at 5pm, sold out at 5pm! Why do all the ticket brokers have all the tickets at inflated prices that are completely ridiculous? Something is majorly wrong with this situation and it needs to be addressed immediately.

When the One Direction pre-sale for VIP packages went on sale, we and millions of others were directed to Live Nation, which was having a problem with their website. What was the point of a pre-sale when in the end, it is easier just to buy tickets from a broker. I am so fed up with Ticketmaster and these fake pre-sales, as they don't really give you an opportunity to ever purchase any tickets in advance. There has to be a better way. It is so unfair to the general public!

I purchased tickets for Red Hot Chili Pepper show in Chicago for May 29 through the automated system over the phone from Ticketmaster. When I found out what seats I received, I went to the computer to find where they were located at the arena. On the Ticketmaster website, it says it was an obstructed view seat which the phone system did not let me know it was an obstructed view seat. So I immediately called Ticketmaster back the same day and talked to customer service rep, which they said that they listened to the recording of the sale and said that it did say that it was an obstructed view seat. They did not let me listen to the recording of the purchase.

So then once I got off the phone with the rep, I tried to purchase more tickets through the automated system over the phone and they gave me the same section again and never said they were obstructed view seats. I called back a customer service rep to tell them that the system doesn't tell you that there is obstructed view for that section and he said there is nothing he can do and you're stuck with the tickets. I'm very angry and would like a refund. These tickets were for my son's 16th birthday. Thanks Ticketmaster for a bad experience.

On Feb.17, 2012 went to Yorkdale Jean Machine to purchase 3 tickets to see Bryan Adams in May. It went through. Debt came out to be $183.75. It said approved on my end. The guy said it did not so he did it again he overcharged me. I said, "Don't overcharge me." He said, "No, don't worry." On the back of my mind I said he did. I went back to him. He called Ticketmaster. It only shows 1 time, so he said to go to my bank so I did.

I am very angry as he did not want to help me. I had to go back and forth to the store and to my bank. It was very bad customer service and it is a lot of money, $183.75. I had to have all the running around and it took 1 month for me to get my money back. This is not acceptable. I will not go back to Jean Machine again to have bad service and double charge me. I feel that Ticketmaster made an error so they should at least give me these tickets free as this is not acceptable. Please advise.

I attempted, as well as my sister, to use the code on Friday, March 23, that was provided to purchase One Direction tickets with the pre-sale code provided by Ticketmaster. We attempted to obtain tickets immediately at 10am and not one ticket was available. Initially we could not get the pre-sale code to work and even without it during the general sale on Saturday the 24th. Both the IZOD center and Beacon had no tickets available within the first minute of the sale to the general public. This isn't the first time it has happened and I am disgusted and sick and tired of being lied to by Ticketmaster.

I received my pre-sale password on Thursday morning. The pre-sale started at 4 pm Thursday and ran until 10 pm Friday. It clearly stated 4 tickets max. I logged on at 4 pm and tried to purchase. The screen showed "invalid password". I tried several times and had the same screen. I called and the CS person told me the password had changed. So I tried that one and same message on my screen. They tried the password and had the same message. So I decided to wait until 10 am on Friday as that is when most pre-sales start (day before general public).

I logged on and had the same message. I called CS again, same story, so I asked to speak to a supervisor. That person, Kathy, told me the pre-sale had been cancelled and there were only general public sales. I asked her to take a look at Stubhub because there were already seats for this show on that site. She said, "No tickets had been sold." I stopped at a TM retail location at 9:50 am on Saturday, no one else was in line.

I spoke to the person working the computer to log in and take a look. The tickets were not on sale yet. So they entered all of the info and clicked enter at 10:00 am and 1 second...lo and behold 1 ticket was left. That's it. Complete scam. Supervisors are trained to lie. Big business screws the public again. Karma's a **. I hope they learn the hard way. We need bands to refuse to use them and sell via their sites only.

Ticketmaster clearly printed that there was an 8 ticket per household and 4 ticket per presale code on their website for the Madonna tickets. I purchased 3 tickets on my code. Then I purchased an additional 3 tickets on my friends' presale code. I put it all on my card so there'd only be one person to collect money and had they all sent to me for convenience. I did re-read the restrictions and since I was within my limits, I purchased the tickets. I was issued a receipt for the said 6 tickets and was even fortunate enough to get them all together in the same row.

However, 3 weeks later, the tickets came in the mail. Well, actually 4 tickets came in the mail. I called the 800 number fully expecting them to say it was their mistake and they'd just forgotten to print the other 2. So, to my surprise, they informed me I couldn't read. I said, "Excuse me?" The girl repeated herself that I couldn't read. I found this ironic since I'm a reading teacher. I then in a very, very calm manner asked her to read it to me since I couldn't read. She read that the purchaser was limited to 4 tickets per code. I purchased 6 she said. I told her I only purchased 3 per code. She said but they all went to the same address. I said that the "fine print" didn't say same address, it said same code, to which I was told I was wrong. I was trying to "cheat the system" and buy more than my legal amount of tickets.

She then told me I wasn't smart. If I were smart, I'd have had the other tickets on a different card and sent to a different address. I would have of course had I thought that was necessary. I repeated that the legal per household states 8 and I purchased 6. 6 is less than 8. Then I said I'd like to speak to her supervisor. She huffed about it and refused. I said again that I wanted to speak to her supervisor because she clearly did not understand my problem. She said she would and then she disconnected me.

I called back and repeated my situation in a no nonsense stern but polite voice. The girl told me that I was wrong and it was 4 per code. I said I had two codes: mine and a friend's code. She told me too bad and would not even listen to me, so I asked to speak to her supervisor and she said, "Ok but you won't get anywhere with her either. It's our policy to prevent people like you' from cheating the system. I wish I could hang up on you, too, because you obviously are not listening to reason." Well, 1, I wasn't listening to her anti-reasoning and 2, I was not cheating any system. It would have been cheating it if I'd have used multiple addresses to purchase them all for myself.

Sure enough, the supervisor was cranky before I even told her my story. She proceeded to repeat over and over, "I'm sorry ma'am. This is policy." She wouldn't listen to me at all and only repeated that 10 times in a row. It was like having a discussion with a 2 year old. I've never in my life been treated that rudely by someone in customer service. I've since called back and one representative said she was sorry about my inconvenience and she'd get in trouble for saying so but she thinks that the customers are right in this case but the "powers that be" won't allow her to admit it. She said they get calls about this all day long. I think there should be some sort of class action lawsuit over this.

I had ordered 2 presale pass codes of the Madonna show in St. Paul this November. On the day of the pre-sale, a girlfriend and I got together at my place to order 7 tickets (understanding that it was 4 tickets/person). So, after about 30 minutes of chaos (her credit card didn't work, the seats they were giving us were either in the nosebleeds or on the floor, neither of which we wanted), she got through and ordered four tickets. I got through and ordered 3 more and got confirmation emails for both.

We were so happy. We ended up booking a bus tour/hotel combo and everything was set. Fast forward to today when I go to the mail and see that the 4 tickets were mailed to me but not the other 3. I called Ticketmaster and spoke with 3 different people and they all told me that it is a 4 ticket limit per household, meaning they check the IP address of where the tickets were purchased. They accept the payment, issued the confirmation but they do not let you know what they will cancel your order and refund your card! Now, the 3 girls are out of their tickets. This is the worst service I have ever experienced. For the amount of money we paid for these tickets, we should have been notified of the cancellation. It's too bad Ticketmaster has a monopoly on most concerts.

No refund or exchange: inadvertently, I bought tickets to a show for the wrong time. I called Ticketmaster and tried to exchange the tickets for the later event. I only received excuses.

We were especially disappointed that we were not contacted by Ticketmaster that tonight's Saturday (Barry Manilow) concert at Radio City was cancelled. My wife surprised me for a Valentine weekend and purchased the tickets by phone back in September. We spent money for car service and an expensive dinner. When we arrived at Radio City at 7:15pm for the 8:00pm show, there were 50 disappointed people already there. These people said that they used Ticketmaster by phone. We saw nothing in the papers about this reschedule and since we bought the tickets through Ticketmaster by phone, there was no email notification.

I spoke with customer service who is researching why we did not receive an automated telephone call. (There was no message on my wife's office phone). If that is the case, why wasn't an email address required. We paid $40 for a convenient charge to purchase the tickets by phone. What about our inconvenient charge?

We hope that Ticketmaster will at least try to reach out in advance to customers for the Sunday and Valentine shows so they don't end up in front of Radio City just before show time to find themselves disappointed. We feel sorry for Barry's ordeal but feel that as VIP customers of Ticketmaster, they should have communicated with us. We are awaiting an events director from Ticketmaster to call us back.

I just received my NCAA Men's Basketball tournament tickets and they have the incorrect date for Session 3. What do I need to do? I want to make sure I have no problems getting in to see the games.

I tried for 5 hours to buy tickets and their system kept resetting, I tried to get tickets for Mana & Madonna for hours with constant error note. But when checking stub hub and other illegal websites, they resell tickets, they had thousands of tickets for sale.

I purchased seven tickets through Ticketmaster for an upcoming event. I live approximately one hour, and 20 minutes away from the location of the event. I have two options; 1. drive to the event location and purchase the tickets; 2. pay Ticketmaster for "convenience fees" plus other hidden cost. These "convenience fees" were per ticket. After the subtotal, there was roughly $45.00 for "convenience fees". Then I was hit with another $5.00 for a "handling fee". Then, there were some other fees I don't recall. On top of this, there was an additional charge of $2.50 for an "email fee". Due to personal schedule limitations, I had no choice but to conduct this business with Ticketmaster. I called, and inquired about these fees, but was basically told they had to be paid. After the purchase, the thoughts of these fees would not go away, and it angered me.

Just how much should this "convenience" cost be, and why are the "handling and email fees" not included in this "convenience fee?" I do not usually attend events, but thought I would take children to an event. To me, this is a total scam, and an upsetting experience purchasing tickets through Ticketmaster with these additional fees on top of the event fees. The event cost were only $85.00. My final total for the seven tickets was $144.55, not to mention I still have fuel and parking fees. Unfortunately, the only choice I had, I paid the fee through Ticketmaster. What a scam! I hope the kids enjoy the Monster Trucks, because I don't see a future of going through this ** again.

I ordered by phone and paid in Nov 2011. Several phone calls later, Jan. 23rd, 27th, Feb. 3rd and one email later, nothing! Lies and promises, but nothing shows up in the mail. Employees getting ruder each time.

There ticket website is a scam, and will not allow the general public to buy a ticket. I tried to get tickets for Bruce Springsteen for hours with constant error note. But when checking stub hub and other illegal websites, they resell tickets, they had thousands of tickets for sale. I believe that most of these sites are either working with or part of Ticketmaster. This needs to stop, it's not legal and should be dealt with by feds and BBB. Help.

Ordered Kenny Chesney tickets for my husband as a Christmas gift. (Concert August 2012). I contacted them to say, I never received the concert tickets, maybe they were lost in the mail and I haven't heard back from them in over a month. The tickets were charged on my American Express 11/2011. Can you please help me? Below is the email I sent to Ticket Master with a reference number.

Thanks for submitting your question. Use this reference number for follow up: #**. Your message has been forwarded to one of our Fan Support Representatives who will be happy to assist you.

Ticketmaster and the lack of government controls to protect the consumer. First how it is that ticket brokers are selling tickets (100's) before the show goes on sale to the public? I tried for 5 hours to buy tickets and their system kept resetting to 15 minutes. Then it start to give out seats, and as you tried to process error screens would pop up and you then have to restart. Ticketmaster releases their normal ** statement about issue with the website. Five hours later still trying to buy tickets and it say's tickets still available; but no matter what you do nothing comes up.

I tried buying tickets on line for the May 2nd Bruce Springsteen concert at The Prudential Center. As I put in my order for 2 tickets, it said that the approximate wait time is 3 minutes, 5 minutes, 8 minutes, 12 minutes, then an hour later, it still said 12 minutes. Frustrated by this, I just logged off. I was curious to see if Stub Hub had put up some tickets for sale, and yes, there were a ton of tickets on Stub Hub. How did Stub Hub, and other secondary ticket outlets get that many tickets that fast? This happens every time Springsteen tickets go on sale. Now, my wife and I are shut out, and I really don't feel like paying more than $400 for 2 tickets. Is there any other option?

Planeturban.com.au relinquished their agreement with Able Touring and have had to refund all tickets for a concert in Auckland 25.02.2012. They have sent a "refund" email for patrons to apply to attain the refund however no response since, it is now week 3 since hearing from planeturban.com.au. How annoying and unfortunate to have to deal with this and the mere possibility my partner and I will miss the concert was quite discerning, let alone having to pay for another set of tickets (thanking Ticketmaster.co.nz - for setting their patrons up with their own tickets). Completely abhorrent.

I booked a round trip ticket via Expedia agent on Jan 25, 2012. I requested the round trip ticket for departing SFO airport to PVG airport by flight 857 on Feb. 3, 2012 and returning from PVG airport to SFO airport by flight 858 on Feb. 24, 2012. The ticket confirmation code is xxxx. I paid $2,036.10 for the ticket. When I got the itinerary (number xxxx), I found out that the return date was March 16, 2012 which is supposed to be Feb. 24, 2012. I called Expedia again and requested them to correct the return date but they needed 24 to 48 hours to verify the voice recording in order to prove if they've made a mistake.

Unfortunately, I cannot afford to wait that long as my travel date is close. I requested cancellation of the ticket and request for full refund. The agent refused to refund and can only give me credit. The cancellation ticket number is xxxxx. I'm now requesting a full refund from Expedia since it was their mistake in the first place and it took too long for them to process so that I cannot afford to wait because my travel date is too close.

Meanwhile, the first time when I book the ticket, I told the agent clearly that I want to make sure I have my seats assigned on both flights. The agent promised so but failed to assign the seats. I had to call second time in order to get seat assigned. Then I needed to call the third time after I found out that the return date was wrong.

I purchased the buy one, get one free of Ticketmaster for Promo code: EMNOV for Radio City Music Hall back in Nov 2011. I clicked on the link from the promo email and it brought me on the site showing the EMNOV promo code. I selected the seats, and continued to the Purchase stage, thinking that the discounted price would appear at the end. Before I know it, I had purchased the seats at a non-discounted price.

I called Ticketmaster to ask what happened. I was told that the site did not apply the credit properly and tat she would process a full refund. I would also get a follow-up call within 72 hours for update. No call ever came. I called shortly after, went through same process with another customer service rep, who, again, promised a follow-up call within 72 hours, but still, no call.

After checking my bank statement, I see that I got a refund, but it was less a processing fee of $137. I called Ticketmaster to complain, but I was told that, too bad, it was policy. This is not policy, it is fraud! CEO Nathan Hubbard should be ashamed of this customer service experience.

I am a long time customer of Ticketmaster. I hold 3 tickets to Radiohead, Kansas City for March 11. I was going with two friends, but am now unable to attend. Ticketmaster's policy is to scan the credit card at the event, and they will not issue a refund or allow transfer of the ticket. I understand that this was clearly written in their fine print, however, it is not a policy that the purchaser clearly understands nor is it something that anyone would object to, if that is their only option to buy the tickets in the first place. My friends have no option to attend the event because I will not be present. It is entirely unfair. I ask that I be able to place another name on the account so that they may be able to enjoy the concert. Failing that, I would like a refund. Otherwise, three tickets will go unused. What is the sense in that?

We bought tickets for Celtic Woman for our daughter's 16th birthday. She has loved them for at least a year. We went to the venue which was a ballroom but happened to be at a casino. On the Ticketmaster site there is no obvious age limit. We went to the concert and were not even allowed in the door. I was not aware that any concerts were for 21 and over, especially Celtic Woman! My daughter was crushed as we had stayed the weekend in WA for the sole purpose of attending this concert. I called ticketmaster and their employee looked at the site and said she couldn't see it either until I told her to look long and close. That should not be necessary to save us grief and loss of money. Ticktmaster refused to give us our money back.

We bought two tickets to the Radiohead show in Tampa. We signed onto Ticketmaster a minute after tickets went on sale and was able to get general admission tickets, standing only, near the stage. Well, after we got our receipt, it said our seats were up on the third level in the back. When we called Ticketmaster they claimed they could do nothing to help us as their computer said we bought what we bought—even though we certainly didn't. I'm telling everyone I can and will never use Ticketmaster again.

I bought $1,000 worth of tickets for my family to go to Rockstar Uproar Concert to hear and support our band Seether. The only part that went right with this even for us was the autographs where Seether was the most gracious band out there. The beginning of the downward spiral was with six VIP reserved box seats and four VIP "A" parking plaques. You would think we'd be on the moon. After my wife went back for her much needed medication to enjoy the main concert of her life, we drive up to Gate C. First, there was no room for us to park in the VIP "A" parking lot.

So as an USAF Disabled Veteran, I pulled out my handicap plaque, but guess what, no handicap parking available. Oh, and all that stuff we were promised for the pre-pay VIP ticket holders, official VIP laminates, limited edition uproar Zippo lighters, limited addition posters, guitar clips, etc., we got none of that either, on top of the fact that we didn't get to see Seether play since there's no parking for these expensive tickets and my family didn't feel right about leaving me behind in the SUV. So the six VIP reserved box seat tickets weren't used, we sat in the car after driving away from the gate guard and strained to listen to the band that I credit for saving my wife's life that she has listened to faithfully since 1999 exclusively to all other bands in the car before going back to the hotel.

I have to say after looking forward to this since Seether signed onto the Uproar Tour, I have never been so utterly disappointed with utter disgust than I have had on this day. Comcast couldn't have prepared me for seeing the woman I love hurt in that way. My wife stood at the front of that autograph line talking to a Best Buy instrument equipment guy to death until her "Shaun Morgan" walked in and then pushed me to go first so she could take the forbidden picture. She planned it so that when it was her turn I could be back far enough so that I could take the same forbidden picture of her without them taking away our camera.

This was her first real outing since being hospitalized for all those months without the TPN, PPIC Line and bile drain sticking out her body. Since her hair grew back and she was able to walk again, gaining that much needed weight that she worked for, and attributes it partially to Shaun and Seether. So we splurged on the Seether shirts and CDs but what the **, she deserved it. Seether deserved to see her, their number one fan, even if they didn't even know it. I'm still so angry that she has been crying for four days now. Yes, this 47-year-old grandmother of six has been to three concerts in her whole life and they crushed her like a bug. I hope they got their money's worth.

Was it too much to ask that they do their job? Is it too much to ask that they give one of those completely devoted vans what's due them? She didn't try and get something for nothing. She paid the price, did what was asked and was stiffed just the same. The excuses that we've endured over the past three months is laughable at best and just plain selfish.

Can someone dig deep not their heart and do the right thing? It's not about the money, although they certainly don't deserve it, but the special things that we're promised should be given to her. Or are they sleeping at night? It should be fitful like hers. Do the right thing and send what was promised. If not, tell me who I need to talk to.

Both my daughter and I were on ticket master trying to buy tickets for the July 7th show of Kenny Chesney. Because we didn't want to take the crappy seats that the computer was offering, we were both restricted from buying tickets. I am spending my money, and a lot of it, to buy tickets from you. I should be able to discard and reselect until I am satisfied.

I was told that 24 hours later I would be able to get back on their site. This is not true. I still cant get on the site and I have tickets for Christmas presents to buy besides the Kenny ones. I guess you just don't want my money.

I was interested in purchasing tickets for the CMA Music Festival 2012. First attempt was online on 11/30/2011, where the delivery method of the tickets was confusing. The stated delivery of tickets was "will call," only further indicating pick up on the day of the event with the original credit card and photo ID must be shown. I wasn't buying the tickets for me; they were for my daughter for Christmas and I was not comfortable with sending my daughter out of state for a week with my credit card and driver's license. I cancelled the transaction and called the 800-475-3000 phone number to speak to an agent. I reached someone (do not remember her name but did manage to get her employee ID number which was **).

I explained my concerns with the delivery method and asked if I was doing something wrong on the website, etc. I was very clear that this delivery arrangement was unacceptable. The agent explained that there are a lot of scalpers with fake tickets, which is why the venue may require "will call" delivery. Then he went on to tell me there would be no problem with delivery through her. So we looked for the same seats, name, address, credit card info, etc. and again she gets to the delivery method and the same thing happens. She suggested I purchase the tickets and then call the venue to see what they could do for me. I told her no, cancel the transaction I do not want to purchase tickets and then call the venue. That makes no sense. I will call the venue first to see how to get tickets without "will call" delivery first. The agent replied, "OK, I've cancelled the transaction and provided me with the direct number to the venue."

I called the venue and spoke to a very nice young lady named Elaina who was able to resolve my delivery concerns and processed my ticket order. I checked my bank account on 11/30 later that day after speaking with Elaina only to find that the girl at Ticketmaster processed my order without my knowledge. At this point, my charges from Ticketmaster were "pending" in the amount of $411.95. On 12/1/2011, I called the bank and advised them of the erroneous transaction and was told the charges were only pending at that time so I should call back Ticketmaster and ask them to "manually release the funds".

I did as my bank advised and spoke to Justin (employee ID **) at Ticketmaster. Justin provided me with the order number for the transaction and was able to cancel and/or refund the transaction. Then he explained to me that it would take 3-5 business days for the charges to be reversed. I stressed this was not right. Someone could call the bank or fax a form over the bank to release the funds. Justin indicated I could call back the next day to get the information as it wasn't available at the time.

So here we are, 12/2/2011, and the charges are still not reversed. I called Ticketmaster again today only to be told it takes 3-5 business days for the funds to be released. However, another agent Chris with Ticketmaster faxed a form over to my bank to speed up the process.

Although my immediate issue is in the process of being resolved, I feel the originator of this problem (employee ID **) should be held accountable for the mess. This agent processed a transaction without authorization from the card holder. What would have happened if I did not have the extra $400 in my account? Most people only balance their bank accounts monthly. I happen to do mine about once a week so it was caught very quickly. As the customer, I am very dissatisfied with the service I received from Ticketmaster. Other patrons should be warned of such deceptive practices be it with only this one agent or wide spread remains to be seen.

I made an attempt to contact the executive offices to register a formal complaint against this agent. Ticketmaster does not appear to have a corporate phone number to which a person could reach someone with a pulse. The number provided only refers the caller back to the other phone numbers existing for customer service. This is a ridiculous way to do business. Customers/consumers should have a way to contact executive offices or corporate offices for resolution of issues.

I have no faith in Ticketmaster now and do not plan to ever purchase tickets through this service again in fear the next agent may do the same thing.

I bought 52 tickets from Ticketmaster for a concert in Pensacola, Fl. I thought I was getting the tickets for $20 each. When my credit card statement came in, I was charged $28 a ticket. I was never told additional fees had be added to my order. What a rip-off! Of course, I filed a complaint to ticketmaster. Of course, it's no good. I was asking the fox to police the hen house! I wish I had gone online to check the company out before I bought the tickets.

On Nov 24, 2011, the Florida Panthers offered 50% off all Single Game tickets for a 36 Hr period, starting at 12 noon. When you click the purchase tickets link it takes you to ticketmaster website. I purchased 6 tickets with a regular price of $42.25, so total should be $256.40. At 50% off, the tickets should have come to $128.20, instead I was charged $176.90.

I contacted Ticketmaster and the Florida Panthers via phone and email. For three days, I was given the run around, then finally told by Ticketmaster either accept the offer at the higher price of $176.90 or get a refund, but the offer was good for only 24 hours. Being a fan of hockey, I took my tickets at the higher price, but have filed complaints with the Florida AG, and NHL.

If everyone would do what I have done, there wouldn't be a rip off company (Ticketmaster) anymore. I stopped going to venues that used ticketmaster period. There is no reason to pay their expensive prices on top of the already high prices of the venue. If everyone would do this and complain about it, it would put them out of their bad business. But people don't use their brains anymore.

I tried on 2 separate days to buy advance tickets for a show. The band membership of $35 gave me early access password to be used through Ticketmaster. On the first day of the pre-sale, the system locked me out. I was told that it was from excessive searching for tickets (On a site that doesn't give you the ability to see what tickets are available!) I was locked out for 24 hrs. with nothing they could do. No warnings, no disclaimers about a fixed number of times. I can beg for better tickets and nothing they could do, the system is locked! Day 2, all great tickets are gone so I search every other hour or so to see if new/better tickets were released, same thing, same story and now out out any chance of getting ticket. No phone orders available either, I'm just out the money and have to fight when general ticket sales start on Friday.

Bought two tickets for Katy Perry from Ticketmaster. Tickets came in the mail from VIP ticket source under the name of SEV VIPTS for way more than face value. I have no problem with paying more than face value but the concert was cancelled without reschedule. VIP ticket source will automatically get a refund from Ticketmater. (This is Ticketmasters policy: ***t@***.com).

However VIP ticket source will not refund me anything due to their policy (All sales are final. Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets will not need to be issued. bvn. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by user's bank, if any, are not covered by VIP Ticketsource or fulfiller. Neither VIP Ticketsource nor the fulfiller will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When user receives tickets, user should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.) So at the end of the day, they bought the tickets were bought by VIP for $50 and I bought the tickets from VIP for $150 they get $200 and I get screwed.

The website ticket price was $150 for Mike Epps Show on November in Detroit. In addition, a $45 service fee was added, and $15 for shipping (they were emailed). The total was $211 and the ticket face value is $75.50. That's a mark up of 280%! This is usury and needs to be regulated and investigated.

I purchased 2 tickets from Ticket Master amounting to $341.75 for a tennis match on 9/6. The event was canceled due to inclement weather and TM is denying refunds based on USTA policy.

What about the TM fan guarantee that tells us to buy with confidence? What about the TM refund policy and purchase policy that clearly states that automatic refunds will be provided for canceled events? When I purchased the tickets, I purchased using Ticket Masters' policy and not vendor policy. Also, I purchased from TM and not from a vendor. So why should I have to go contact the vendor for a refund? TM is conveniently dishonoring their own policies and getting away with it time and again.

I purchased tickets from Ticketmaster and they sent this to all my contact in my gmail database! They did not have permission to do so. This is robbery of my personal data.

Several thousand people purchased tickets via the Ticketmaster website for Lee Evans at O2 Arena in London for 2nd of October 2011. Only 1 hour before the show was, I was notified that the show was canceled due to a burst water pipe that occurred the day before. I had already made the journey to the venue and received an automated phone call to tell me that it was canceled.

I have written to Ticketmaster via email and got no response. I am looking to take legal advice on this as terms and conditions added two months ago said that they would not refund travel/accommodation expenses. I booked my tickets a year ago, making it clear that I am entitled to inconvenience compensation.

I bought tickets to see Robert Plant Band of Joy for my daughter's 10th birthday in February, the concert being in April. We were so excited and drove 2 hours to the Berkeley Greek Theater. When we arrived, we had the wrong tickets. No one there called Ticketmaster to inform that they had sent us the wrong tickets. They also would not reimburse for the purchased tickets.

I went online to Ticketmaster.com to order three tickets to Radio City Christmas Spectacular in New York City. When it got to the card verification system, it said there was a problem with the card and kicked me out of system. I went back in with another card and got tickets. However, Ticketmaster charged both cards and when I called to cancel the first one that their system said wouldn't work, they referred me to the Radio City Music Hall and refused to refund my money.

I will contact Radio City Music Hall on Monday but I doubt that they will refund my money because they have a no refund policy and it was Ticketmaster's fault.

Ticketmaster is just making some nice good money from customers who cannot fly from France to New York due to extreme weather conditions when all airports are closed and they can not have their ticket refund just because they could not arrive in time to see the Cirque du Soleil. And we were only to spend five nights in the big Apple. So we did loose the trip! And to top it all, they could not have their tickets refunded by this horrible company, TIcketmaster. Or they have such a big commission that they don't understand the problems of their customers and apply ** policies! Can you have a bit of humanity? Your policy is to get the money and say that it is the policy to say that it there will be no refund! Disgusting!

I bought a ticket several months ago for the US Open, specifically the evening match at 7:00 PM. Ticketmaster charged my credit card for the purchase of three tickets, totaling near $240. The tickets were for a visitor from Chile, South America.

The game and the event was cancelled due to inclement weather, but when I went to honor their Ticketmaster Fan Guarantee program, which is vividly promoted in their web site **, I got a surprise. My tickets were not available for refund.

I sent several emails asking for a response since the date of the event (9-6-2011), but the only response I have gotten is that Ticketmaster is not responsible and that they will not refund my tickets. I have asked for the reason but no one has yet responded... I have been left behind.

I placed an order for tickets, however, I made a mistake and placed one extra ticket. As soon as the order was placed, I called right away and spoke with about (3) different customer service representatives that did not have a clue about what to do or how to help me besides give me the runaround to every number possible and without any solution to my problem. I spent all day doing this which at the end of the day, I was informed that there was nothing I could do besides to try and resell my ticket online. Where they kidding me? This was the solution? This company knows how to make money and keep it, smart them, and of course; we pay if we ever need anything corrected. That is of course, it means that they are to sell you more tickets, then they can make all the necessary arrangements.

I purchased my tickets nearly a week prior to the event with a telephone agent. He upsold the option to print my tickets at home (I gladly paid for this, also). I was emailed seats in section 316 several times. At this venue, section 316 does not even exist!

I called 7 or 8 times, beginning at 9:00 AM on the day of the event and requested a supervisor the last four times. 3 out of 4 times, my request was denied. At this point, we are already late, as I live 2 hours away.

I suggested that they just replace my tickets for the next night. No one could do that and I was so professionally told that I should make it a point to get to the venue ASAP (with the wrong tickets, keep in mind). The final time, I ended up speaking with a supervisor (R795) out of Pharr, TX, the tune changed because now it was after 7:30 PM and the event had started.

He told me that if a supervisor came to the line each time they were requested, there would not be a supervisor available for someone who really needed one. I was advised to pick up tickets at will-call. I have a 5-year-old hearing the show but crying because she could not see the show she had been waiting for 2 weeks.

I again suggested Ticketmaster replace my tickets for the next night, as we were being penalized for their error and even offered to scan and email the invalid tickets to him. He declined that option as well. Mr. R795 then tells me, "You have already paid for the tickets, the show has started, we have apologized for our error and there is nothing we can do about it at this point." I asked how that seemed like a resolution for me who had been inconvenienced because of Ticketmaster and I was still sitting outside of the show for 45 minutes going back and forth about company policy with a sobbing 5-year-old.

I was told that I needed to calm down and if I could not do so the line would be disconnected. I asked at what point was I not being calm, when I have been on the phone with Ticketmaster for 10 hours that day, given the run around until the show started and was then told it was too late to do anything because the show has started.

The bottom line is this: I paid to print my tickets. Ticketmaster sent invalid tickets and then told me there was nothing I could do about it but enjoy the last few minutes of the show. Disney should sell their own tickets, as I know that they would not support this type of treatment by their agents and definitely not members of management. Oh, how could I forget, when we finally made it in, our seats had been sold to someone else.

I purchased two VIP tickets for $210 each to Rock the Bells (a Gorilla Union event) which should have included backstage access and a meet and greet with the artists. Well, when I got there, I noticed that the VIP tickets were different from the ones I had. Ticketmaster gave me the wrong package. I couldn't call from the event due to no cell phone reception.

The next day, I called Ticketmaster and they said that if I was the concert then there won't be a problem. I did see the concert but from $100 seats. I bought the $210 seats though! Then, they said that it was my fault. Funny, I have been to too many concerts to even try to explain this. Then, they said that it was Gorilla Union's fault. I love this finger pointing **.

They gave me a number to Gorilla Union knowing that the number is just a message line. I can't even leave a voice mail or talk to anyone. Then, they said that I need to go back to the box office at San Manuel amphitheater. But I can only go there during an event, and the next event is in September. Wow. I am never buying tickets from Ticketmaster again. I have dealt with small ticket companies out of state that operate better than this. I'll be taking my business to these small companies from now on. Good bye, Ticketmaster. You have butchered the last concert and experience for me.

I purchased 2 tickets for Jorge Aragao 's show that was supposed to start at 8:30 pm. I arrived at Revolution Live at 8 pm like I normally do. After waiting for 1/2 hour outside of the nightclub in a very hot corridor, I was informed that Jorge Aragao was going to start his show at 11:00 pm only. When I noticed that the place was a night club (I haven't been there before and the Ticketmaster website didn't inform that), I tried to leave for dinner, planning to return close to 11 pm. I was then informed that I could not leave the nightclub for dinner and then return. I could only buy a sandwich in fenced area outside of the club, but not leave that area without paying another ticket when returning. I don't know why they made me use that ridiculous bracelet. I waited patiently until 11 pm inside that terrible place when a "pagode" group started playing. The music and the sound were terrible, not similar to the root Brazilian samba performed by Jorge Aragao. I was able to wait 15 minutes more. I asked and was informed that Jorge Aragao was going to play only around 12:30 am. I gave up and went back home without watching Jorge Aragao.

I had spent another US $50 to leave my kids with a babysitter. I was supposed to be back home in Miami at 12 am. Ticketmaster should be more selective when choosing the venues and shows. They should also be clear around the time when show really starts. I purchased the tickets to see Jorge Aragao and not other bands playing. The show should start at the time informed on Ticketmaster webpage, like it always happened before. I am a frequent Ticketmaster customer. But the lack of information will make me think twice next time I want to buy a ticket from Ticketmaster. I spent US $119.95. I should have at least my ticket refunded (not considering the loss with gas and babysitter). Ticketmaster charged me a facility charge and a convenience charge (US $18). When I called Ticketmaster, they said that they have no responsibility for that. I should ask Revolution Live.

I tried to order tickets online and stopped at the 40% "convenience" fee. I drove out of my way to a Ticketmaster location to order and pick up the tickets, but was charged the same exact fee. I asked how I could avoid it and I was told that I would have to order directly through the venue. I attempted to order two new tickets through the venue, but the venue redirects to Livenation/Ticketmaster. No way of avoiding this inconvenient fee raises the issue of monopoly.

On August 11th, I attempted to purchase two tickets to an August 13th Atlanta Braves - Chicago Cubs game at Turner Field using my mobile phone and selected a delivery method to print tickets on my own. I did not receive confirmation that I had completed the purchase or an email telling me where to go to print tickets, so I walked up and bought tickets on game day.

On August 16th, I received an email thanking me for my purchase. Upon calling Ticketmaster to explain that there was no indication that I had completed the purchase, I was simply told that there was nothing that could be done since the tickets had been distributed to TicketFast (the printing location).

Ticketmaster's customer service is awful. I do a lot of personal business electronically and I have come to expect to see confirmation emails, reminder emails, texts or other means of assisting me in completing purchases. The fact that the first correspondence from Ticketmaster was three days after the event passed is absurd and leaves me $84.60 lighter in the wallet.

I want to know why when I purchased online at 5:08 p.m. tickets to a wrong date baseball game, I am not able to exchange nor refund. After realizing my mistake, I read your refund policy. It seems to apply, but is very vague.

I called 13 minutes later, and after talking to three people for 35 minutes, I was finally put in contact with someone who identified himself as a supervisor with employee number ** and a first name of Cormelia. Very hard to hear the name.

I explained what I had just done, that I am not even in Chicago, and that I needed tickets to another date. I was pointed to the return policy/exchange and even though it does say it is possible, I was not accommodated. This is 43 minutes after I made the accidental purchase for the wrong date.

I asked where the return/exchange policy that was claimed first (the same day sale) was, and was again told the same policy. I asked where the Chicago Whitesox and/or their Promotor policy was and again pointed back to the same ticketmaster policy, which your own website says attempts will be made if possible. Where was it possible? Again, 13 minutes passed from the time I made the purchase until I contacted Ticketmaster customer service and being transferred twice.

On 8/5, I went online to purchase tickets to The Shins at the Paradise in Boston. This was to be a gift for my son and they went on pre-sale at 11:00AM and general sale at noon. I was able to select 2 tickets immediately at noon and began the checkout process. As I entered the purchase info, I was prompted that I already had an account under that email address and I would need to log in. I logged in and continued the purchase. When I entered the credit card info (using one in my son's name since it was "will call" and would require him to show the card), I received a prompt that said the credit card info did not match my account and I would have to reset the password and put the credit card info in the profile.

Now, I had to lose the tickets I had been allocated because my time was up. I reset the profile info and went back and fortunately was able to select 2 more tickets. Now, presumably there would be no problems with the checkout Wrong!

I got to the final click after entering all info and payment method etc., then I clicked to purchase and got an error message that stated there was an error that occurred while processing and I would have to check my account to see if the purchase went through What?! Are you kidding me?

I went to my account and, of course, there were no purchases showing. Frustrated beyond belief at this point but still hopeful, I went back to start the process... Sold out!

Now all of this took place in a matter of 10 minutes. I called the ticket agent, waited 5 minutes on hold. They also checked and confirmed that no tickets were purchased but could not tell me what was wrong with my account. They also checked availability and confirmed it was sold out.

I was offered to be transferred to customer service to see if there was anything more that could be done. I waited another 5 minutes on hold only to be told the same thing as the agent. I requested to speak with a supervisor and was again placed on hold, but this agent continued to check availability and let me know when could not to find a supervisor but I insisted on holding. Eventually "Ed **", the assistant manager, came on the line and asked for my information and said he would call me right back.

I waited about 20 minutes and finally received a call from Stacie who, at this point would unfortunately receive the full fury of my wrath. Long story short, nothing she could do. It was my fault if the information wasn't matching even though I had explained that was only part of the issue and I did make corrections to the account. I further explained that was not what I was upset about and that the last attempt and error that followed was not clear and I would have no way to know what the issue was.

She stated she was sorry but there was nothing that could be done. I suggested that they should secure the tickets via the third party outlet now selling these $30 tickets for $200 plus and I would pay the face value but she accepted no responsibility and still basically said it was my error.

Thanks for nothing... I will say that no one was rude and I actually give them credit for keeping their cool while I was unloading my fury. That is the one star they got from me.

On the 28th, I ordered two NFL tickets on "NFL Tickets online". I waited for confirmation and 48 hours—it never came.

Fair enough, I used my second credit card. Again, it was cancelled.

I contacted the ticket master again, and he told me that maybe the email did not match the credit card information!

The guy suggested reordering the tickets with another credit card (3rd one); that's what we did.

One week had passed and we called our credit card company; they told us that two amounts of 700$ each had been taken, and yet still no tickets.

Talked to another guy and he told me he would process the latest order—it never happened. I talked to their "boss" and he told me that the information was not matching the credit card information (wouldn't tell me what information). Five hours on the phone with them, still no tickets. The problem is not resolved yet.

The most incompetent people I have ever dealt with.

Bought two tickets for Four Tops and Temptations for concert on July 30, 2011 for 160.00 including preferred parking. Four Tops opened and sang, then the Temptations came out and sang one song. It started raining, and they cancelled the show. Now they are saying "no refunds." Is that fair and reasonable practice? I was willing to sit in the rain, but they were not willing to sing, yet keep my money!

Adele is scheduled to play in Durham, NC at the DPAC Theater on October 8. I was unable to get tickets because they were sold out instantly due to third-party vendors like Allgoodseats.com, Ticketsnow.com and Stubhub and et cetera, who bought them all. I was sitting on the computer on the Ticketmaster website at 9:45 AM because the tickets went on sale at 10 AM.

At 10 AM, I submitted my order to Ticketmaster, and they were sold out immediately. These third-party vendors are marking tickets which started at $45 up more than 600 percent to $300, and as high as $900. It is unfair to people that are actually fans of Adele, and want to see her live. Only people who can afford to pay well over face value can see her in concert. Like a lot of people in this economy, I cannot afford to pay $300 plus for something that should have only been $45.

Adele was scheduled to play in San Diego at Humphrey's by the Bay, which I was unable to get tickets to because they were sold out in 10 minutes and not by actual humans wanting to attend the concert, but by places like ticketsnow.com and stubhub, etc. Adele cancelled the concert and when it was rescheduled to a different venue in San Diego with more space I was certain I was going to be able to get tickets. I was sitting on the computer on the ticketmaster website at 9:45am because the tickets went on sale at 10am.

At 10am on the dot, I submitted my order to ticketmaster and they were sold out immediately. As soon as they went on sale at 10am, instantly were sold out by these other 3rd party companies that are selling these tickets for anywhere from 2-10 times the face value. I think it is so unfair to people that actually are fans of these people and want to go see their concerts!! No one can because all the tickets are sold almost instantly to 3rd party vendors and you have to pay well over face value. I have been trying to get tickets to this concert for 6 months, but refuse to buy tickets for $300 off of a vendor when the tickets are $40.

On February 10,2011, I purchased a ticket for "Tim McGraw at Bethel Woods" on July 10,2011. Also at that time I was offered an additional $10.00 for the "official Tim McGraw 2011 tour tag! Exclusive On Line Offer" featuring 3D graphics and effects. I did not receive it, and I don't get answers to my emails.

This is for Ticketmaster order number: 57-44509/NY1

I called Ticketmaster on the 14th of June 2011 to book tickets for Jls and Olly Murs in Edinburgh on the 1st of July 2011. I bought the tickets, the sales woman said so that's Jls and Olly Murs etc. I confirmed it, hung up and waited on the confirmation e-mail. 2 days later, I received an e-mail from Ticketmaster, saying I had booked tickets for something called "Midnight tango," so I called them back and they agreed they had made a mistake and that they would give me a full refund within 48 hours of 66.25. I then used my mother's card to book tickets for the original concert I was going to and everything went okay.

I noticed today that there was money missing from my account, so I went to my bank and the woman there said Ticketmaster had not given me a refund but instead took another payment of 66.25 from my account on the day I tried to resolve the matter. I then called Ticketmaster again and was put on call waiting for almost 10 minutes before I got through to an adviser who I told my complaint to, she said she would call back and never did. I now have no money, no tickets and am very upset. If they do not resolve it with compensation, I shall be visiting a lawyer first thing tomorrows morning. Its bloody scandalous.

I am over 100 short of money, for something I did not even buy. I have 7 to do me until Monday and will most likely miss the Jls concert I paid for with my mum's card because I have no money or diesel to get me there. Ticketmaster has ruined everything.

I went to buy tickets to the US Open Tennis Tournament this coming September from the Ticket Master website. The tickets went on sale at 9am. I clicked "Purchase" within seconds of the tickets going on sale but was unable to get any tickets. I tried about 10 times online on my own and was unable to buy tickets. It kept saying, "Sorry, no tickets available."

I even called the ticket office and they told me I could only buy two individual seats. By now, it was about 9:15 am. Then I saw a link to a ticket master run ticket exchange website, http://www.ticketexchangebyticketmaster.com/USTA/us-open-tennis-tickets/. At 9:15 am, this site was filled with all the tickets that supposedly went on presale to certain users, including me, at 9 am that day for values much higher than face value.

I am an avid concert goer and have been for the past 20 years. What Ticketmaster is now able to get away with is its TicketsNow.com scam which is simply akin to robbery (read: larceny). In the last 6 months, I have tried to purchase tickets to 3 different events at Madison Square Garden with absolutely no luck--Roger Waters, Rush, and now today, LCD Soundsystem (certainly not a band on the level of The Rolling Stones or Bruce Springsteen).

Each time, I was met with the same problem; I try for pre-sale tickets through the fan clubs for each act with no luck. Then I try for tickets the day they go on sale to the general public, again with no luck. But here's the thing. As with the other events mentioned, I was on the Ticketmaster website, logged in and on the ticket page at 10:55, waiting for the 11 on sale time. The clock hit 11, I hit the "Find Tickets" button, and there were already no tickets available. How is that possible?

Well, oddly enough, Ticketmaster suggested I go over to TicketNow.com, which is owned by Ticketmaster. What do you know, I could buy tickets, at literally 10 times what the face value is.... only to be charged a $30+ "convenience" fee per ticket and $4.95 to download the tickets! The thing is that these tickets have been on sale at TicketNow.com, since before they went on sale at Ticketmaster. Now how is this possible?

This is a gross abuse of the common music/sports/entertainment fan, and clearly, it is not going to get any better. Why should they stop when they can clearly get away with it? Why sell tickets through the normal Ticketmaster interface, when they can kick them over to TicketsNow.com and collect 3 times the convenience fees?

Additionally, who are these people who are able to get tickets, premium seats, before the show even goes on sale? It's a scam and a classic example of unfettered corporate greed. I will continue to write you every day until something happens here. So get used to seeing my name, because I am sure nothing will be done about this.

I ordered two tickets to a L.A.Clippers game. I also purchased a parking ticket for $27. When we arrived at our parking location, we handed the attendant our parking print out receipt. As he was looking over the print out, he called over another gentleman they started speaking in Spanish. He then turned to me and explained that we brought the wrong print out and that they would not be able to let us park there even though the print out clearly stated we were in the right parking lot, had the reservation number and receipt.

According to the attendant, they keep track of all the ticket numbers and need to send them to Ticketmaster to get their money. If they keep track of who parks there by the ticket number, they should easily be able to see that I did not park there. I was upset, but there were several public parking lots even closer to the Staple Center, all of which only charge $8. I figured I would pay the $8 and call Ticketmaster to have the $27 parking ticket refunded which was purchased through them.

When I called Ticketmaster, I spoke to a lady named Alma, who was very unprofessional and rude. She told me that it was my fault for printing out the wrong paper and they would not refund my money because of negligence on my part. After telling her that if they don't refund my money, I will just dispute the charge with my credit card company. Alma replied by saying if I do so I will be banned from using Ticketmaster forever.

I'm not one to argue over $20. At this point it's a matter of principle. The unbelievably rude service they have, Ticketmaster must think they are not the only ticket brokers out there. I will ban myself from Ticketmaster. You guys are definitely not the only place to purchase tickets. I rather pay double the ticket value than to give a company like Ticketmaster any business.

I purchased 3 tickets on Jan. 9th, 2011 to see Adam Carolla live in Napa, CA on Feb. 4th. I always opt to have the tickets mailed to me. I never had any issues in the past with Ticketmaster. About a week before the show, I e-mailed Ticketmaster and told them my tickets had not arrived yet with no reply. If they would have arrived on the day of the show, that would have been fine. I never received my tickets. My credit card was charged $156 and change. My plans were canceled needless to say. The following Monday, I called Ticketmaster. After jumping through several hoops, I was connected with a human. With my explanation, he looked up my transaction and informed me that "the tickets were never printed".

That explained why they never made it to my mailbox. I asked him if I was going to get a refund or a rain-check for another show. He briefly put me on hold and returned. After talking to his supervisor, he informed me that "there was nothing they could do for me". I couldn't believe what I was hearing. They got my $156.00 and that's that. I am entitled to NADA-S.O.L. This is how they treat their loyal customers when they make a mistake! I will never use Ticketmaster again! I have disputed this charge with my credit card company.

I tried to book 2 Yanni tickets at a small venue in San Diego and had great seats allocated. I entered my credit card details and the system rejected it on the grounds that the 3 digit security code was incorrect. I tried to re-enter a number of times and lost my place (and seats) as the site timed out on me a number of times.

Finally, I successfully used a different credit card, but got much inferior seats (and lost cashback bonus on the card I originally tried to use), and it took about half an hour of hassle. There was in fact nothing wrong with the security code. The problem is that an earlier version of the card (different expiry date and security code) was on file at Ticketmaster and their system confused that old card with my new card.

I called Ticketmaster spoke to a representative and a supervisor and told them they should refund the convenience fee as there was no convenience involved. They said they would investigate and I would hear back in 7-10 business days.

After a month, I heard nothing. I called back and spoke to another representative and the supervisor who told me I should have updated my credit card details before ordering, that it was basically my fault. Their system mismatched the credit cards that all sales are final and they would refund nothing etc. The last supervisor I spoke with, Michael was especially unhelpful.

Ticketmaster have a virtual monopoly, charge almost outrageous fees, play hard-ball and do not have the courtesy to make a small refund to attempt to appease an inconvenienced customer when their system goes wrong.

My complaint is far less serious than others I see. Ticketmaster seems to operate with an arrogant, monopolistic culture.

Okay, this has to be the worst website I have ever had to deal with in my whole entire life. The people on the phone were nice, I'll give them that. But even they didn't have an answer about why their website says one thing and does another. All they have to say is "Sorry". Sorry is not cutting it when you sit in front of a computer simply trying to buy tickets for a show that says is not sold out but then really is when you try to buy them. Or says they're sold out and everyone you know also knows they're sold out which is why they bought tickets for the same show in another state etc. But then you can ** buy a ticket when you click to put in your information.

Tell me, how the ** am I gonna go to a ** sold out concert? I'd get charged for no reason? Clean up your act and give people better service because it's been years of me buying tickets and it has always been a problem. Thanks.

I purchased tickets to a December 31, 2010 concert on October 28, 2010. The tickets were to be mailed to me through USPS. I never received them. They were purchased as a gift. When I contacted Ticketmaster via email (more than 50 phone calls elicited, but received only a busy signal), I was told I could get into the concert with my receipt, credit card used to pay for the ticket, and ID. However, I live in AZ, and the concert (tickets for someone else) is in Oregon. They don't get it. It's now 2 days before the concert, and I'm going to have to eat $189, because they won't refund the tickets. If I attempt to sell through Ticketmaster, I must pay additional fees. Ridiculous! This is not my mistake. I cannot talk to a live person. The consequences are $189 plus irritation, time and trouble. I will not work with Ticketmaster in the future.

Ticketmaster has continued to have a monopoly for most venues on getting tickets. Winter Classic tickets between the Pittsburgh Penguins and Washington Capitals at Heinz Field in Pittsburgh, Pennsylvania have retailed for about $130.00 with a handling fee of $11.50 for every ticket. Today, when the New Years Eve Alumni Game between hockey greats of the Pittsburgh Penguins against the Washington Capitals went on sale through Ticketmaster, there were only 10,000 tickets sold for $25 dollars each. By the time of check-out, there was $13.50 handling charge added to each ticket.

This seems to be absolutely ridiculous and they have a monopoly and this seems like the consumers are held over a barrel because Ticketmaster is the prime seller of tickets for most events in this country. An unfair practice tend to occur when there are high demand tickets for special events and seems the booking agencies tend to get large blocks of tickets at "scalping rates." An example is the tickets for the Alumni Game held at Heinz field retailed at $25 dollars are now going for well over $300 each on Stub hub.

These tickets were also suppose to go on sale at 10:00 AM and there are reports that people got in line on the phone lines as early as 9:54 AM to get in for tickets. Along with this, people were not able to get through for tickets at all online until 10:07, and many people complained that even then, all tickets were already sold-out. For a company that is the primary company to sell tickets for events around the country, it has had many mistakes that lead to fans to be left out in the dark and the online scalpers getting large quantities of tickets that are sold at extremely inflated rates.

I ordered two tickets to a university hockey game in mid October 2010. I never received my tickets through USPS. I have spend well over an hour on the phone. I have spoken to three employees, all of which have lied to me and not been very pleasant. I was told I would receive an email confirming the availability of my tickets at will-call. I never received this email. I emailed customer service but their email app does not give any confirmation that it has been sent and I still have not heard from the company.

I was calling to get a discount on some tickets for radio city music spectacular, which they had sent me a discount code over the internet that expired at 3:00 pm (Sunday December 12). I was online for 10 minutes when the person in customer service, a male, told me to call a different number because the code was not going through and finally gave me another number where I waited for 10 more minutes! When "Jody", I assume she gave me a fake name, answered she said sorry it is already 3:00 pm right now we cannot honor the promo! I explained to her I was holding 2 times for someone to come online so she started to tell me off as why I had waited for the last 20 minutes to call! She was extremely rude and started to argue with me.

I asked for a supervisor and she said there were none! Horrible customer service. I told her that her job was not to tell me when I had to call, but to try to help me and she just proceeded to argue with me. I just told her that she should not work in customer service! I was not able to buy the tickets at the discounted price! There were 6 tickets totaling 450 dollars. I waited too long and then she will not help, stating it was 3:00 pm on the dot and it was too late! I have the time and everything else recorded on my cell phone for proof!

I purchased two hockey tickets, found out I was supposed to buy three so I added a third but it was far from the other two seats so I found and bought three side by side seats. All I wanted was to cancel the first three tickets and keep the other three. Ticketmaster "claims" to offer refunds within 72 hours. I bought them online and promptly requested a refund three hours after the first purchase by email.

Forty eight hours later, I phoned them and some lady told me to make up an excuse and use the insurance to get my refund. I said no and called back and got a guy named Colin. He said he would do what he could to help. I just got an email reply stating the "promoter of the event" hasn't given them the authority to refund my money. Of course, now the so called 72 hour refund period has passed.

I bought 4 VIP tickets for the Justin Bieber concert in Toronto in August of this year. I purchased several months before the concert (order # **). The tickets eventually arrived, but only two (out of the four) of the promotional material which included a Justin Bieber bag, a JB Calendar, a JB bracelet, a JB Lanyard, and some other merchandise.

I have called Ticketmaster VIP helpline multiple times over the past 5 months and I am getting absolutely nowhere. They keep telling me that they have "escalated it" and have not had a response from the shipper and that they will send another e-mail and escalate it again. And again. And again. I paid for this merchandise and if they cannot provide it, I told them to credit my credit card, which they refuse to do. Yet they were the ones who charged it originally. I am infuriated by this and the fact they keep giving me a run-around. I paid $460 for the tickets and merchandise. I am owed at least $120.00 for merchandise that was never received.

I bought 4 VIP tickets for the Justin Bieber concert in Toronto in August of this year -- purchased several months before concert. Tickets eventually arrived, but only 2 (out of the 4) of the promotional material which included a Justin Bieber bag, a JB Calendar, a JB bracelet, a JB Lanyard, and some other merchandise. I have called Ticketmaster VIP helpline multiple times over the past 5 months, and am getting absolutely no-where. They keep telling me that they have "escalated it" and have not had a response from the shipper. And that they will send another e-mail and escalate it again. And again, and again. I paid for this merchandise and if they cannot provide it, I told them to credit my credit card -- which they refuse to do. Yet they were the ones who charge it originally. I am infuriated by this and the fact they keep giving me a run-around.

On 11/16/10, I spoke to a representative at Ticket Master's to purchase one (1) mobility impaired (MI) and 2 regular seats for the Christmas Spectacular at the Honda Center, Anaheim, CA. The person I spoke to confirmed 435 row C seats 1,2,3; also explaining that their were two steps to climb. I explained that the MI person could not climb 2-steps but he assured me the seating arrangements were for MI. Not being comfortable with the "two steps", I called the box office at the Honda Center and inquired about the seating arrangements. I was told that the seats "were not" for mobility impaired (MI) and to call Ticket Master's again to get alternate seating.

On 11/20/10, I called and spoke to a representative who confirmed new seating arrangements for MI Row 226, seats 4,5,& 6 stating I should have the ticket info sent to my email address within the hour. I had not received the email tickets. So on 11/27/10, I called customer service 800-653-8000 and spoke to "Jodie" approx. 4:05 p.m. Jodie said she would forward the tickets via email and confirmed my seating arrangements to "now" Row 436 WC 1,2, & 3. I explained that I previously had Row 226 as of 11/20/10.

Jodie stated there were no records of seating in row 226. (The individual that require WC is 83-years old, and when I informed her that we would be on level 2. She was very excited and sensed a feeling of comfort being able to see clearly due to poor vision). Please note: I had not received the tickets via email from Jodie. At approximately 5:55pm on 11/27, I called the customer service line again and requested to speak to a supervisor. Unfortunately, I do not have his name.

I explained the aforementioned, and the Supervisor stated that he could not accommodate the seating. However, he would provide me a "one time customary reimbursement" of $40.20 fee charge when purchased each individual ticket. I was not satisfied with the respond from the Supervisor but we confirmed my email address and I received the tickets. (Since I do not know the name of the supervisor, he may be tracked via the email he forwarded to me). I again called customer service this morning inquiring who to complain to.

Fortunately, I spoke to "Jodie" again and she provide me with the complaint email address stating that she had also documented the transactions of this email, but there were no notes from a Supervisor justifying a $40.20 reimbursement fee. To resolve the situation, I would like to be "honored" closer seating arrangements, even if one person, out of the 3 of us, would need to be seated elsewhere. I would appreciate a response within 24-hours since the Dec. 6th show is closely arriving.

Ticketmaster's customer service is horrible. When I called to talk to someone about my mistake of purchasing tickets for the wrong time, the representative, who was outsourced in India had a thick unrecognizable accent, would not let me get a word in, and told me there was nothing she could do to help. I was offended by how incredibly rude she was. But I unfortunately couldn't catch her name or anything else she said for that matter. Needless to say, I couldn't get a refund for the $300 tickets.

On 05/07/10, I purchased three tickets from TicketMaster.com (about $300) to the 12/13/10 Roger Water concert in Anaheim. On 10/28/10, I received an email from TicketMaster asking how I enjoyed the show. Taken aback, I looked at the confirmation email for the first time which said I purchased tickets for the 10/26/10 Omaha show. I've purchased tickets from TicketMaster before, I've traveled to Asia and Europe with air and train tickets purchased online. I planned my wedding online with deposits and payments made online, and I was in Seattle on a planned trip on 10/26/10. As a frequent online shopper, I do not make these kinds of mistakes. I check and double check before hitting the submit button and there is absolutely no way that I purchased tickets to a show in Omaha when Anaheim is just down the street from me.

I called TicketMaster to rectify the matter, informing them that I do not want my money back but tickets for the show at the correct date and venue. They not only refused, yelling that the error was mine, but they were unprofessionally rude. There is still 3 weeks for the show, rude TicketMaster staff gloated in the TicketMaster computer error, which they said was mine. It doesn't cost them anything to give me tickets to a show that I purchased.

Ticketmaster had an American Express ticket presale for the Kenny Chesney/ Zac Brown Concert that will be happening in June 2011 at Lincoln Financial Field. The advertised ticket prices ranged from $25 to $200, the $25 tickets being a good deal even after the ridiculous fees. I proceeded to buy 8 tickets at the $25 price range on the presale date, November 15th. I got an email on the 18th of November saying the tickets had been printed and shipped then on the 19th of November I received an email from Ticketmaster saying there was a mistake on their end and I would now have to pay an additional $74.50 per ticket, $596 total, by December 3rd or the tickets will become void and not get me into the concert on the day of the event. This is worse than a bait and switch scheme; Ticketmaster has now resorted to extortion from their customers.

The order is 13-13765/mtn; I requested a refund for tickets I purchased to an event 11/6/10. Due to a family emergency we had to be out of town and could not attend. I called the day of the event. I spoke to a rep named Jeannie who said she would request the refund and get back to me the same day. Five days later a different rep called and left a message saying no refund but we could reschedule the event. Our family emergency has now become a death in our family and attending an event of any kind is out of the question. I just want a refund. But no one seems to understand that. Never, ever again will I attend an event that requires using Ticketmaster!

I purchased Stone Temple Pilots VIP package for over 300 dollars. The event was postponed. Ticketmaster sent me an email indicating that I could get a refund simply by responding to the email with my name, order number, and last four digits of card used for purchase. I did this before the deadline but am now getting the runaround. They now tell me that they have initiated an "investigation" into the refund. This is poor service! I will never use Ticketmaster again.

I recently had an issue where I purchased tickets for Five events on Ticketmasters website. They charged four events to a work card which I was previously authorized to use, but it was not the card I chose for these events. So now, it looks like I tried to steal from my job. At first, I thought I was double charged and that it would be quickly cleared up. This was not the case. I spoke with several of ticketmaster's representatives who said that the card was reimbursed and I had nothing to worry about.

What I needed from them was to admit that it is possible for ticketmaster to charge the wrong card. Two representatives told me it was possible and happens but they were not willing to put it in writing. I spoke with a supervisor who told me that I could email their legal department and if they felt it was worth their time they would contact me. Needless to say, they never responded to my email. The police department on the campus where I worked gave me about four days to come up with evidence to support what I told them.

Despite the evidence I had to support my claims, I was still arrested because ticketmaster would not admit that mistakes happen on their website. I have since lost my job but the case has been dismissed in court. Unfortunately my job needs ticketmaster to admit that their system has flaws in order for me to get my job back. Ticketmaster is a very large company looking out for their best interests so they can care less about how this has affected my life. I have never been arrested or gotten into any trouble in my life and was in the process of testing to become a police officer. I am interested to know if anyone has had a similar issue of Ticketmaster charging an event to another card on their account when they specifically chose a different card?

I have tried calling Ticketmaster since 9 am this morning. It's now 21.50 and it has been engaged all day. Their website continually crashes every time you go on to book tickets, too. Knowing that there was going to be such a demand for Take That tickets, they should have been better prepared!

I would like to know why tickets are dearer purchased on the web when all other companies are cheaper.

My wife and I purchased tickets to the Bad Company Concert at the Hard Rock Cafe in Tulsa, OK for October 7, 2010. We had carefully made the purchase being sure that we were on the front row. Upon our arrival at the venue we were told that our tickets were not front row but the back row on the opposite side of the aisle from where our seats were supposed to be. Seated around us were several couples in the same situation. It appears that Ticketmaster fraudulently sold tickets that had already been sold or were not available. Ticketmaster is 0 for 3 in my experience. We have gotten the names of the people around us that had the same problem. Traveled 5 hours one way to be in the front row of this concert. We could not even see the stage because of people standing in front of us. We were seated in the far back corner of the section.

I used the online service to purchase tickets for an event in NJ. When the order was complete, the event printed the event but at another location/Detroit, MI. I immediately contacted their office and the fee of 91.50 was credited in its entirety. I was asked did I want the original event, I replied no that was ok because I was told all tickets to be seated was sold out only standing was available I replied "no". Weeks later I received a debit to my checking account for the amount of the New Jersey ticket(s). I contacted ticket master on Oct. 05, asking of the transaction and was replied to by representative Pauline that my account will be researched and I will hear from their offices within weeks ahead by e-mail or phone accordingly.

Ticket Master must hold out on good seats to all their events. Twice this month I bought tickets to events, both time I logged in at the time the tickets went on sale and both times the best seats available are in the upper sections of the arena or stadium; once for Trans Siberean Orch and one for the Big XII championship game last year and this is funny. I wanted to take my family to the George Mason vs Creighton basketball game at GM, Ticketmaster said the game was sold out. We went and bought tickets there at the window, and the place wasn't even half full.

Why do corporations and universities use this service? Do they know how unfair TM is? How come nothing gets resolved, and TM says, "Oh we are sorry I hope you can still attend or sell your tickets to someone who can use them".

Something must be done. This is a horrible service. The only way you get good seats is if you know someone high up in a company. Not fair to the general public.

I paid for a kiss flip video camera package on June 8th. I paid $432.50, and still have not received it, despite numerous calls. I saw the concert, which was great, but not the hundreds of dollars worth of extras, the camera , shirt etc. When I called VIP tickets, I get the runaround. Pathetic. Someone please invent a way to strangle someone over the phone.

On August 5, 2010, I purchased 6-tickets to an Isotopes baseball game in Albuquerque amounting to $108. The game was cancelled due to rain and I was never refunded as the Ticket Master Policy claimed I would be. It has been well over a month and even after contacting them by telephone concerning this issue, they have yet to even respond to my claim. Here is the refund policy: "Canceled Events - You'll get an automatic refund for tickets bought online or by phone using your purchase payment method. If you bought your tickets at a retail location, please return them at the same location for a refund."

I purchased the tickets online. When I first contacted Ticket Master in Albuquerque, they claimed the vendor, the Isotopes, needed to call them concerning the game being cancelled. This is ridiculous that they cannot call to verify the cancellation and refund people their money. This is very bad business practice and the consumer is the victim. Please help!

I purchased two tickets for friends via a phone order and was told they would be 'mobility impaired accessible'. However, I was later informed they were not. However, they were reserved seats. I chose to keep the tickets as they were gift for friends. Again, they were not reserved seats as they were generally seating in the bleachers! I feel I was deceived on this purchase! Why was I charged for general seating? I will be reporting this to Ticket Master and requesting an explanation on why I purchased reserved tickets and received general seating in the bleachers! The physical issues were that my friends had to climb up to bleachers, which was difficult as they both have mobility issues. Additionally, thinking they had reserved seats and was told to sit anywhere in the bleachers (general seating area) was not what I paid for!

I had purchased two tickets for the 2010 Rockstar Uproar Music Festival, however, when I checked my email, I had been sent 4 tickets. I called them immediately to correct said error, was transferred from person to person, only to hear that they do not know how it had happened. Regardless, they were unable to refund me. I spent hours on the phone that day, speaking to every person I could, I even had my lawyer contact them and yet they could not help me. So basically, for a mess up on their end, I was charged double, causing my account to go negative, and me being hit with a over a hundred dollars worth of over draft fees.

The next step I took was going to Bank of America and putting a stop on it, telling them I had not purchased two of those tickets nor will I use them. They temporarily restored my money and reversed the overdraft fees. Now, two months later, I received a letter saying that Ticketmaster says that I had purchased all four tickets and that they are going to re-bill me on September the eighth and the concert has already passed. The tickets still have not been used. They were online ones that could have easily been restored and I'm about to have my money taken from me once again, right when college is starting and I need it the most.

I bought tickets for the Train Concert on August 31st 2010 at White River State Park in Indy and I also paid $20 for VIP parking. We got to the event and was told that we had to go into the parking garage for VIP. When we got to the garage, it had a big sign "Event Parking $10." I stopped and spoke with a lady who said that I didn't have to pay for parking since I had the VIP, and I said, so your charging $10 for parking that I paid $20 for? She said, I guess so, but you have to deal with Ticketmaster about that.

I called today and was on hold for over 40 minutes and finally hung up. I'm sure that's what they were hoping. Oh well, lesson learned but it's a total rip off and I know it's only $10 but it's the principal of the issue.

I just lost $10 and it's not right for them to mislead people into thinking they are getting some special deal for parking for $20 when you can just pay $10 when you arrive.

I purchased my Goo Goo Dolls tickets on June 12, 2010 for the August 22 concert, when they were released for sale. I also purchased a VIP parking pass. They were to be mailed to my home. After 3 weeks, I realized that my tickets had not arrived. So my husband called Ticketmaster to ask if they were still en route.

After holding for 45 minutes, a Ticketmaster agent told him that my tickets had been returned as undeliverable, and that I could go pick them up at a retailer. I went to the retailer, and they took my card and ID. Yet they could not find my order in the system. We called Ticketmaster again (45-minute hold and 5 days to concert) to find that parking passes could not be printed at a retail outlet and they would FedEx or UPS ship them to me. They would arrive Friday morning, and I would have to pay the shipping fees. My husband informed them that my paying the fees would not be acceptable, so they comped my fees.

Friday afternoon, my tickets had still not arrived. I happened to check my e-mail and saw my shipping confirmation that my tickets were in Kentucky and would be delivered on the 23rd. (Again the concert was on the 22nd.) After waiting on hold for a total of 2 hours and speaking a total of 15 minutes to a rep, I was told that I would have to pick up my tickets at Will Call. I informed the second rep that I spoke to that as I lived 2 hours from the venue, this was not a possibility for me and what was the reasoning in parking my car, walking to Will Call, getting my parking pass, then returning to my car to re-park it.

They eventually cancelled my parking (and I still haven't seen the money from that). I picked up the tickets at an area retailer and ended up watching the concert alone and walking to the free parking section alone, because my husband could not prove that we had tickets for the concert in time to schedule off from work.

I love the Goo Goo Dolls; Switchfoot was a surprisingly fun group. But TicketMaster can fall off the face of the earth, and I would be so much happier.

I have to say Ticketmaster is the worse company I've ever had to deal with! I was trying to buy George Strait pre-sale tickets (Fanclub only) and got detailed information on how to enter my username and password on Ticketmaster. Yet when I entered the information, guess what? Ticketmaster would not accept it! I entered it 40 different ways and no matter how, they still wouldn't accept it. I called the Fanclub and of course, they were no help either, so buyer beware! They don't really want you to have pre-sale Tickets! Oh and by the way, there is no way to contact them by email on their website. That should be your first clue.

I've never complained in my 46 years of life but X- Games/Ticket Master just changed that. We were sold seats at 16 bucks plus tons of fees to go to the X games. We sat at Bleacher C which was laughable at best. There was no view of any event. I really feel as though I was grifted by Ticketmaster and X Games. Please look into their deplorable practices.

I am completely shocked and angry at the way Ticketmaster operated during a recent transaction I had with them. I received an email a while back from Ticketmaster detailing the pre-sale Justin Bieber tickets on June 9. My daughter is a huge fan, so I signed up that day and got 4 tickets, for my daughter, 2 friends, and myself. They seemed like lousy seats to me, first section, right behind the stage, but I'd sat in the same vicinity for the U2 Elevation tour a few years back, and those turned out to be great seats.

Then I received a phone call from Ticketmaster on July 19 saying that the stage view would be obstructed, and they were re-issuing comparable seats. When I received the new tickets, I was stunned to find out that they were at the back of the Saddledome, in the 3rd section, practically nosebleed seats. How is that comparable?

I phoned Ticketmaster to complain and hopefully get better seats. I spoke to whoever answered the phone, and this person said she'd see if she could upgrade them. Nope, there were no more seats at this soldout show. I asked to speak to her supervisor. Kay was this supervisor lady's name. She couldn't be more apologetic, and I know this is not her fault, but she couldn't do anything for me. Ticketmaster is a complete rip off artist of a company. They suck customers in with pre-sale seats, and then re-issue?

I purchased two tickets for the Kings of Leon show in Chicago on 7/24/10. These are e-tickets that require the credit card and driver's license of the individual who purchased the ticket. They are nontransferable. I am unable to attend the event due to a medical procedure I'm having that day. The only way my friend can get in the event, per Ticket Master, is if I give my friend my credit card with a statement allowing use and a copy of my license. My alternative is to allow Ticket Master to try to sell my tickets with an additional seller's fee that they will take from me.

I purchased three tickets with a face value of $28 for a concert. The fees tacked on came to $34.75. I ordered the tickets online and printed out the tickets. There was very little overhead for Ticketmaster. This is outrageous! There has to be something to limit the amount of fees paid. When the fees exceed the cost of a single ticket, that's robbery. The fees were more than 28% the cost of the entire purchase. There should be something to limit fees to more than 15% of the purchase.

I bought tickets for a concert, where the tickets cost $20.00 face value. Ticketmaster added fees, not including delivery of any kind (nothing special), that added up to $31.75! A $20.00 ticket for $31.75! Almost $12.00 in fees or more than 50% markup! There needs to be a class action lawsuit. Customer service was obviously a computer-generated email that didn't address the hidden fee that is only revealed at payment, and then in small print. They are criminals and like many other large companies, our government lets them get away with it.

They double charged me and refused to help. They were rude and unhelpful. The girl was useless and kept putting me on hold so "I could calm down". I got annoyed at her since she's very stupid and unhelpful attitude. If they think this is customer service they should be shut down. I believe what they did was fraud and will report it to my bank. I'm out $97 due to their dishonest practices.

I ordered two tickets for a concert on June 1st. The concert is taking place on the 19th of June and according to the website tickets sent by USPS will arrive in 10-14 days from the day of purchase. My tickets didn't arrive by the 17th, so I called and reported them missing. The person on the phone was totally unhelpful and rude and told me he didn't know where the tickets were printed or mailed from. The next day, the day before the concert my tickets arrived but they were not post marked the 7th as I was told they had been mailed on the 7th. They were post marked the 15th. When I told the customer service rep he argued with me that that was untrue and they had been mailed the 7th. I told him I was looking at a post mark of the 15th and he basically didn't believe me.

I purchased two tickets online for a gift for my son in Boston (I live in Florida). After my purchase, there was a statement on my receipt that said they were electronic, nontransferable and the purchaser had to show the credit card used to receive the tickets at the box office on the day of the show. I live in FL and did not plan to attend. I contacted immediately and receive a statement saying they were non-transferable and I had to be there on the day of the show. I lost $84 for a show no one can attend.

I am extremely dismayed at the exorbitant fees Ticketmaster charges, considering there is often no other way to purchase tickets besides a venue's box office, which is often impossible for people. As an example, I recently wanted to by a $35 ticket, and the fee is $11 per ticket. As a result, family and I will not be able to attend the concert, as the fee for the three of us would be nearly the price of one full ticket.

Ticketmaster was originally created as a way to help consumers get tickets to the sports/cultural/music performances online and was a great service to the consumers. The small service fee they charged was understandable as everybody have to make profit. However, in a few years, the company had become a huge and nasty monopoly.

Recent Gogol Bordello performance at the Williamsburg Waterfront, Brooklyn, NY Fri, Jul 30, 2010 06:00 pm: The official ticket price is $36 and Ticketmaster is charging $10 per ticket as convenience charge. That's 27% per ticket. We are talking tickets sales, no heavy labor involved. At most, they should be charging per order, not per ticket. And the worth of all, there is no alternative. The venue does not sell tickets, no ticket booth anywhere sells tickets. It's a monopoly. It's not a single case either. I discussed it with plenty of people and the situation is getting out of hands. Ticketmaster is increasing the charges across the border and in many cases is the only source to get the tickets. I am recently on unemployment. I was going to go to the concert with my son and simply decided not to go. It is not only the question of money but a matter of principle. There are plenty of people who can not afford such extra payments.

On purchasing three $15 tickets to the Wiggles concert on Ticketmaster.com, this is highway robbery. Here are the particulars:

$4.00 order processing charge =$4.00

Total: $84.65 for 3 x $15 tickets.

Highway robbery. I won't be able to afford going to see the Wiggles though they themselves keep the price down. I won't be able to attend the Wiggles concerts with my children due to the ridiculously high fees attached to a regular online ticket sale.

I bought online tickets for a local performance that were supposedly $20 each. By the time they were finished adding extra charges (for what?), the total was $57. Almost enough for a third ticket. How long will this go on? This will definitely influence my future concert attendance if Ticketmaster is involved. I feel ripped off.

This is ridiculous. Our tickets were canceled and we were never called! We had exceptional seats one row from the stage! When a friend said the date was changed for the show, we assumed that we would be reissued. However, we were not. So now we are stuck taking the worst seats in the house. I work in Corporate Guest Satisfaction research and I can tell you this is an unacceptable and frankly extremely shady business practice.

I will certainly post my concerns to every social media site available including Twitter, Facebook, ConsumerAffairs.com, etc. as I would hate for anyone else to get caught up in these unscrupulous business practices. I was still charged for processing and shipping fees although I received no tickets! More importantly I had 2nd row seats and they changed the date but would not reissue tickets and now all I can get are in the very back row. These are in no way comparable! Ridiculous!

I stopped using TicketMaster a decade ago after they sold me a ticket for $45 + $15 nonsense dollars to see Paul Oakenfold and then found out he would not be performing! The opening performer became the main performer and they got a local guy to do the opening act. They did not offer any consolation, I called and emailed repeatedly but they just passed me around and ignored me until I gave up. All I wanted was a partial refund because there was no way anyone would pay that price to see the venue they switched on us. Don't use TicketMaster! We need to take a stand.

On Monday, May 10th, 2010, at approximately 1 pm, I purchased Roger Waters The Wall live tickets (2) from Ticketmaster.com. The tickets I purchased were for floor seats, but ultimately received lower section seats and both are the same price. This is classic bait and switch and it's unlawful. I'm waiting to hear back from Ticketmaster after emailing them my concerns. They're stringing me along at this point, requesting bits of information back and forth. It's a scam and they are getting away with it legally. I didn't receive what I paid my money for.

I have just purchased tickets through Ticketmaster online for a concert that is being held at the Izod Center in New Jersey in November. The tickets were $55.00 each and I purchased 2 tickets: one for my wife and one for myself. Then there are the extra charges: facility charge, $3.50 (times two), convenience charge, $10.50 (times two), and order processing fee, $4.05 (times two). So for 2 tickets that should cost me $110.00 they are in actuality costing me $142.05.

I understand that Ticketmaster has to make some money but a facility charge? Isn't paying for the ticket paying for a seat? Convenience charge? $10.50 for 2 tickets? Don't they have to hire less people to work if everything is done online? Order processing fee? What is that for? This is legalized scalping. I thought scalpers weren't allowed to charge more that 5% of the face value of the ticket. $32.05 is practically the price of a third ticket. $32.00 in fees for 2 tickets costing $110.00 is a little steep, don't you think?

Correction to my prior email. Tickets for Roger Waters Pink Floyd live went on sale on 10/10 at 10 AM. I made the mistake of 10 PM in my last email to you. I logged on at 10:00 AM and tickets were already sold out. I kept trying but was directed to VIP ticket sales where a pair of tickets ranged from $900 to $1700. I kept trying many times over the next hour but constantly got the same message. Not only did I try for NY performance, but also for NJ performance.

Tickets for Roger Waters Pink Floyd live went on sale on 10/10 at 10 PM. I logged on at 10:00 and tickets were already sold out. I kept trying but was directed to VIP ticket sales where a pair of tickets ranged from $900 to $1700. I kept trying many times over the next hour but constantly got the same message. Not only did I try for NY performance, but also for NJ performance.

I was trying to purchase tickets online and every time I click find tickets it was unavailable till they were sold out, but I was on time clicking find every minute until ten thirty five and all of a sudden all of them were just gone. I don't have a slow computer, I know I was clicking when there where ticket available and I know there is a ticket cap on how many ticket one household can purchase (8 in this case) and yet there where some resellers who had sixteen. It seems like because Ticketmaster is participating in the reselling of tickets at higher than face value, through their website, they don't make tickets available to the public. That is not a good business practice.

I did not get my tool tickets and all the reseller are selling them for over 100 dollars which I always though was in league with scalping. All the resellers are selling them on the ticketmaster affiliated reseller sites or eBay which seems like selling them at an inflated price in which ticket master gets a piece of is a conflict of interest. It happens every single time when tool come to town and I know that I am fast enough because I have got them online before for nin and they sell out just as quick, so there was no reason for me to not have been able to get one Floor ticket out of 3000.

I purchased 5 tickets for the upcoming Eric Clapton show at Riverbend. The "ticket price" was listed as $31.50, but by the time I checked out that per-ticket cost had risen to $45.90! There was the ticketmaster fee, the venue fee, the parking fee, and to top it all off, there was a "processing charge" of $5.30 tacked on at the very end! So it was nearly 50% of the ticket price added on in fees. And what exactly is the processing charge when I already paid ticketmaster more than $12/ticket just to buy them? Wasn't that the processing fee?

Bottom Line: Tickets with a "face value" of $157.50 ended up costing me $229.30, and that is a rip-off of criminal proportions if you ask me!

I just got jacked for over $66 for 2 tickets that are listed by the concert hall as being $20.50 by TicketMaster. Not only did I have to pay for their $8 per ticket convenience fee, but then I had to pay an extra $2.95 per ticket to print the ticket out on my own printer? How exactly is it legal to charge me to print something out on my own equipment? That is highway robbery. I pay for that ink, not them. I bought that printer, not them. How are they able to charge for a service that they do not own?

I purchased 6 tickets to the Kiss 108 concert for May 22nd in Mansfield, MA. On April 9th, my daughter convinced me she had to bring one more friend. I tried ordering one more ticket from Ticketmaster, but the lawn seats were sold out. I was able to get one more ticket through the Ticketmaster company "TicketsNow", but had to pay $74.66 for a ticket that would have cost $47.35 ($35+$12.35 handling). Yesterday (4-27), I happened to look to see if there were tickets available and there were! Today I can buy a lawn ticket for $47.35 again. According to Ticketmaster, there were more tickets released by the promoter! I paid $27 extra for a ticket under the premise that tickets were sold out, but they were not. This is very wrong.

Despite previous complaints, tickets for a concert in Oct. at both Madison Square Garden and Nassau Coliseum are advertised for presale on May 3rd but premium ticket agencies are already selling assigned seat at least as of today April 20th. This means best tickets cannot be purchased at face value. If you want best seats, you can only get them by paying way above listed prices. This is unfair and is the only way Ticketmaster operates.

I agree with all the comments about Ticketmaster. It seems that the company does not have any serious competition and as a result, unfair consumer practices go unchecked. Ticketmaster changed my ticket order weeks after I placed it, and without notifying me about the change they made, charged my credit card for a quantity of tickets I did not order.

I received one single pavilion seat ticket when I ordered, and have a receipt for four. I was not notified that Ticketmaster wanted to make any changes to my order, and I did not approve anything other than what I ordered be charged to my credit card. I called customer service multiple times in an attempt to return the single ticket. Who wants to sit at a concert by themselves? Each time, the customer service representative cited the company policies and that Ticketmaster reserves the right to change any order at any time without notification and tickets are not refundable.

With any other public company, these selling practices would be considered unacceptable and consumer unfriendly. With Ticketmaster, individual ticket buyers seem to have no ability to influence change in these practices or even be dealt with in a fair manner. The company is too big to be concerned about the way it treats its customers. I lost $157.50 due to being sent an unusable single ticket and hours of my time trying to resolve the issue with Ticketmaster service reps.

Hey Ticketmaster, I bought five $50.00 tickets for the April 16th performance of "Dream Girls". I expected to pay a small handler's fee but $71.80 is outrageous! I now know why there were so many empty seats. Who can afford it? I am a retired senior and it took me a long time to save for this occasion. I'm just probably spitting into the wind. I'm sure you've spoiled many performances because of fees. Just thought they should know, I won't be buying from Ticketmaster in the future!

I was in the middle of a purchase. The server continued to say error. I continued to correct the error field with the correct information. My purchase was complete and the server sent me back to the ticket purchase area without completing the purchase. I spent hours trying to get that ticket, purchased the ticket, and the server states that I do not have a ticket purchase history.

We attempted to buy tickets for an upcoming concert in Allentown, Pa. We signed on at 10:00 when tickets went on sale. Repeatedly, the only tickets available were "grandstand obstructed view". Soon after a short time, all tickets were gone. However, during the time of trying to purchase tickets, upon checking various private ticket companies/scalpers, there was tons of reserved track seating available for 3-4x the face value. I also discovered that you could buy these tickets for the obnoxious price over a week before they went on sale to the general public.

How is it fair to allow Ticketmaster to sell tickets and make money prior to the public? Why should I only have the opportunity to see a show by paying hundreds of dollars?

It is so unfair to the public that we cannot see a concert/show because tickets are supposedly sold out. My 14 year old daughter doesn't understand the fairness of this and neither do I! Something seriously needs to be corrected here!

I tried to purchase tickets for Iron Maiden show in MSG (07/12) on Ticketmaster website a few minutes after an official sale started and no tickets were available. Now I'm seeing tickets on numerous bidding web sites (e.g. ticketliquidator.com) where they are sold 1.5-2 times more expensive than the original price on Ticketmaster.

There has been countless times that we go to the Ticketmaster website to buy tickets for concerts exactly at the time of the sale and in some cases with a code sent from Ticketmaster for fans where you supposedly can buy tickets one day prior to when the tickets go on sale for the general public and on all cases, the only tickets available are for the last rows or sold out entirely. How can it be that if you search for tickets exactly at the time of the sale or 1-2 seconds after, they are sold out of the premium seats? However, you can bid on them 15 minutes afterwards for 4X the amount on tickets auction sites from people that do this for a living. There has to be some kind of agreement that these people have with Ticketmaster.

It just doesn't make sense at all. It is not only once or twice but is a consistent problem with popular concerts. I understand that artists probably give away some premium seats to radio stations, recording labels, etc. but unfortunately most of these tickets show up on auctions. There has to be some kind of investigation on these practices where the general public can have a fighting chance of buying these tickets at fare price instead of buying them from professional scalpers for 4X or 5X the price. Only once in the last couple of years has an investigation was conducted that I know of and that was because a large number of people complained and that was the Miley Cyrus' concert but after that was settled, Ticketmaster and scalpers continued with their cozy little business and the general public can't do anything about it.

Now, we understand that the market sets prices and it depends on demand as all these scalpers' defense is. However, the way that should work is that if people try to buy tickets the day that go on sale or presale that they can get tickets at regular prices. If people decide to go to a concert 2-3 weeks before the concert then they can buy them from scalpers or auctions. It would be the price they would have to pay for waiting to buy. States should pass laws to prevent these practices. And the defense that Ticketmaster has that they can't do anything about it and it is just a bunch of bologna. They know about it but allow and condone it. Why would they have a link to an auction site if they can't find the tickets you searched for if they weren't on in the action then? Just my 2 cents!

This is the third time I have had the same problem. All different times I wanted to get tickets for Lady Gaga for my grandson as a Christmas gift and now again for his birthday. I have an account to make it faster. I was on the website 10 minutes ahead waiting for 10 o'clock for the start of the sale. I went on immediately for 2 tickets at any price, whatever I could get. They put you on this wait that started off with 8 minutes then kept jumping around up to 15 minutes, then down then up all in all.

I was on the website for over 1 hour and nothing was available, yet within minutes you can get almost anything you want on Gotthetix, Ticketliquidator, etc. If there are no tickets available at the moment the tickets go on sale, how do these companies get all the tickets they have available for sale at 3 times and more the price? This happens all the time. I never did get tickets through Ticketmaster. But my daughter found some off some site for about 4 times the price. What a scam!

I ordered 4 tickets to Daniel Tosh at the Mirage on 2-10-10 for a show on 3-27-10 through Ticketmaster.com. I went through all the steps and received my confirmation number and the assignment of the seats. I noticed after almost a month I had not been charged for the tickets, so I called and they said they could not find my order. I gave them my confirmation number, address, credit card info etc. Still no luck.

Then I was bumped up at customer service and the girl on the other line said that was a confirmation number that could have been theirs but they couldn't find a record of the order. She searched for replacement tickets but the 2 shows were sold out and she said, "sorry, but your credit card didn't get charged." That's insane! I want the tickets, ordered the tickets and you mess up and this is the excuse you give? The reason there are so many complaints against them is they have the only game in town. They can treat customers any way they wish because if you want tickets you have to go through them to get them. That is why they can charge ridiculously high "service fees" to not fill ticket orders.

I ordered tickets on line from Ticketmaster for Chicago/Doobie Brothers, June 26 at Cynthia Woods Pavillion, Woodlands, Texas. Found seats that were accommodating to my handicap and number of people in my party. Information exchanged and verifications for assurance. When email arrived with the tickets attached they were for Dallas June 25.

I attempted to call immediately. It took 30 minutes. I explained what happened and they issued a full refund, naturally. But when I asked them to allow me to purchase comparable tickets, best seats were gone. What they offered were inferior seats that were not accommodating to my handicap or to the number of people going with me. Inferred: we, Ticketmaster, ** up but you are the one going to suffer. I am confined to a wheelchair and do not attend outside events much. Transportation issue—I'm realizing this is not a big thing to most people.

When I find something I really, really want to see and getting the people to transport me and attend the event with me. It is so exciting and gives me some light in a usually dark day. I was traumatized, angry, and depressed that something I had been looking forward was destroyed by someone other than me yet I am the one suffering the consequences.

Entertainment Rewards, Entertainment Publications LLC, Ticketmaster, IAC, all owned by Barry Diller. Has been ripping ticket buyers off for years and is still doing it despite a class action lawsuit.

Phone: 212-314-7300.Web Address: entertainmentrewardsclub.com.

I hope this helps anyone looking to recover losses. After some rude treatment on the phone @ Entertainment Rewards 1-866-364-1333 I was given this email address askus@entertainment.com and despite many requests, no other information. So I wrote and asked for a refund:

"to: Entertainment Rewards. I am writing regarding charges that your company has made to my credit card. Your company has made monthly charges of $9.00 to my account. These charges were unauthorized. I have never requested any service or product from Entertainment Rewards, nor have I provided you with any of my account information. I have never received an invoice or receipt from Entertainment Rewards for any service or product. I have never used of benefited in any way from this program."

I telephoned your customer service center on March 1st 2010, to request that these unauthorized charges be refunded. I spoke with a customer service supervisor named "Royce 147" who, agreed to refund one 9.00$ charge and refer my account to The Customer Advocate Group. I asked him to look up this account to verify if it had ever been used. He told me it had not been used. When I asked "Royce 147" for a printed statement of this account, I was told he could not provide that to me.

When I asked for contact information regarding The Customer Advocate Group, I was told he could not give me that information. My credit card company has issued me a new card and a fraud report has been filed with Capital One. I hereby by demand that all unauthorized charges that have been made to my account by Entertainment Rewards be refunded immediately. Thank you for your prompt compliance with this request. I finally got "Royce 147" to agree to refund 7 of 20 charges to my card and was referred to this email address feedback@entertainmentrewardsclub.com for appeal.

He would not provide me with a feedback phone number or any written statements from this account. (Other than the email in which he wrote to me)..."In addition you requested a statement about the use of your account. To this date there is no activity on your Entertainment Rewards account".

Then I found this: Mancini v. Entertainment Partners, Ticketmaster, lAC et al (2008): represent defendants in putative national class action alleging violations of consumer legal remedies act, unfair competition laws, and fraud arising of Entertainment Rewards enrollment process.

General: 310.312.4000, that this case is under appeal in federal court.

By the way: "What's in your wallet?" I was told by a Capital One Fraud Investigations Supervisor , "Capital One will only uphold a fraud claim if there is police involvement".

I have not as yet recovered 13 of 20 charges, and I have no intention of letting this go. If anyone knows who the prosecuting attorneys were, please post it.

I purchased 2 Missouri Valley conference tickets online through Ticketmaster and 2 more tickets over the phone. The agent over the phone assured me that the tickets he was selling me would be the ones right next to the ones I purchased online. I verified with the agent 3 times before I authorized a charge on my credit card. When the confirmation e-mail arrived 2 days later, it showed the tickets were in the wrong section and now I'm being charged $278.25. I already spoke to Ticketmaster's customer service manager and he said they have a no refund policy, no exception.

I ordered tickets to the Shrine Circus in Muskegon, Michigan. The tickets were $7.00 each, but I was also charged a $3.45 convenience charge each. Okay, so I paid it. The tickets never arrived! I tried calling their customer service line 3 times. I was always told that they were experiencing a high volume of calls. I finally resorted to email. I was replied to quickly enough, and told that there would be tickets for me at the call window. I waited for over 20 minutes from the time I get to the front of the line.

They can't find any tickets for me! I was finally sent to another window. They are on the phone and on the computer, but still can't find the tickets. I finally told them to cancel my tickets through Ticketmaster and just print me 4 new ones. They printed the 4 new ones, but as far as I know, never canceled the old ones. Why was I charged a convenience charge? Where did I get any convenience?

While we did get to see the show, I am out of $13.80. My husband almost got a ticket while waiting for me in a 15-minute parking area, my blood pressure went up, and I was snappy with my kids for the rest of the night. We had to leave an hour earlier than planned, and almost didn't get to eat prior to the show. We had to eat in the car instead of sitting down as planned and just made the whole thing less enjoyable.

What happened? Just like everyone else, I called exactly when tickets went on sale, and was told no tickets were available, then went to all these vendors, and lo and behold, hundreds of tickets at triple the price! Ticketmaster should be ashamed of themselves. Half of these people buying tickets are for children, and I know not a ** thing will be done about it. That's the sad part. Not one person reading this will really care.

I bought tickets for the Women's Big Ten Session 4 on 3/2/10. "Best Ticket" was section 12. Today, 3/4/10, looking at tickets "Best Tickets" Section 5. I call to find out how center court was offered today and not on 3/2; I was told by the operator that I should have called to buy tickets, that they have a bigger pool to look at. I told him it didn't seem right and to change my tickets because they were the same price and was told no can do refunds. What a scam. There should be a law against doing this; you are at their mercy. The supervisor was very cold and rude. I think they do this because they are offering court side center to brokers and their own employees. Best Seats should be best seats.

I purchased Ringlng Bros./Barnum & Bailey Circus tickets for my 2 kids. That's 2 adults and 2 kids but when I printed them out the venue was for the Crown Coliseum in Fayetville, NC instead of the RBC Center in Raleigh, NC. I realized this when I handed the tickets to the lady at the RBC in Raleigh trying to gain entry and she said the tickets that I had were for the Circus at the Crown Coliseum in Fayetville, NC. I live near Henderson, NC which is about 45 minutes north of Raleigh. Why in the **** would I buy tickets to an "illusion" circus show in Fayetville?

After being told by the staff at RBC to call TicketMaster and explain and they would refund the money or offer tickets to another event, I was told by "Mario" that it wasn't anything he or Ticketmaster could do and I was ****** out of $112.40. This is bad business. I will fight to get my refund as I am a single mother with 2 children on a fixed income.

TicketMaster can do the right thing or they can answer questions from someone with a lot more education than myself. My kids and my mother did enjoy the show at the RBC Center but my son was ill because we had purchased lower level seating via the online purchase and had to sit at the very top of the RBC Center for our show. Big companies need to grow a "set" and do what's right instead of what may be in the manual. Rules are made to be "flexed" sometimes and you can rest assured that ticketmaster has lost me and my families' business forever!! I hope the "higher-ups" at ticketmaster sleep well knowing that they made a 4 year old cry because his mom got ripped off for $112.40!***** U ticketmaster and your ****** policies!! !

I want to see "Lord of Dance" show at Cobb Energy Centre, Atlanta, GA 30339. You can only buy ticket at Ticketmaster and they charge way too many fees. I am outraged at the fees being charged by Ticketmaster but have no choice because they are the only one I can buy ticket from.

Today at 10am, when tickets went on sale for the Crossroads Guitar Festival, I am on the phone with no luck getting an tickets. So I figured the computer has too many people at one time. So I called a Ticketmaster operator he can't get any. Then when I look at all these so called ticket agencies (still scalpers in my book), they have tons of tickets only problem two times the price and more. What a joke If this is only limited 4 to a customer how can they end up with this amount. And I would like to know how many tickets were sold to the public. I wish there was a way to protest. Maybe there is any of you reading this, lets protest by not buying anymore tickets from Ticketmaster. What else can be done so that the fans don't keep getting ripped off.

The face value of the tickets for Monster Jam Trucks: (Hampton) adult $22, child $7. $5 off per adult if you go to advanced auto parts and for coupon. The coupon is not good at least at Farm Fresh. And for 2 adults $44 and 3 kids $21, you might think that's $65, right? No! It's $107.00 after all the hidden charges. What a rip off!

TicketMaster is a crooked ticket company that has one thing in mind. That isn't to sell tickets for shows to hook up the fans, that is to make the most monies off of the fans that they can. They do this by rigging every popular show so that there are absolutely nothing even close to the stage. The only way to get those seats are to buy from their scalper auctions or artist VIP package prices or TicketsNow which is their scalper website which conveniently has most of those good seats listed.

Today for Jimmy Buffett Today I had 10 friends from all over, try to buy anything for any show and there was absolutely nothing even close to the stage. Not only were the prices a ripoff $300 but you couldn't even find one good seat. This is because of the money-hungry crooks at TicketMaster who feel that the tickets belong in the hands of the scalpers (themselves) so that their people can reap the big profits. What happened to the days when the ticket company just distributed tickets with not any care about anything else?

Now TicketMaster and the promoter are out to steal from the public. TicketMaster needs to be stopped ASAP. Otherwise there will never be a good seat left for any show. I can never ever find any good seats for the popular artists. You will have to pay 2-3 times face value to the crooked TicketMaster for the good seats. Now that Livenation and TicketMaster have merged, they now control over 200 artists which simply means more corruption and less good seats. These crooks need to be stopped!

I purchased a ticket for my son for the Flyleaf concert at Mohegan Sun Arena for Sat. Feb 6th, 2019 at 7 pm, in Wilkes Barre, PA. Although this area got no snow, we live in Reading area, got well over a foot of snow. Much of the area and surrounding areas, Philly, etc., were declared state emergency and disaster areas and we were told to stay off the roads. I knew the venue was not canceled, this was my first call. She told me to call Ticketmaster.

Second call was to Ticketmaster. After being on hold for 20 minutes (probably high volume due to my same problem), I got a man who although was very nice and professional with me, did not know what to do. He then gave me another number to call. Hence the attitude begins. The woman on the phone decides after I explain my situation she is going to speak to me like a child. I had to hear the whole no refunds/no returns speech, the concert is still being held, we can't help you speech. And it's not their problem our area is declared a snow disaster area speech. I buy a lot of concert tickets every year, between myself and my kids and from now on will do my best to not use Ticketmaster. After I read all the other complaints along with mine, this is a business who takes customer service seriously. I would have settled for a credit of some sort. No go, a policy is a policy is a policy!

Tickets were purchased online to the Dwight Yocum concert on February 5. We took the tickets to arena, but could not find parking, and were turned away by Mesquite police. We did not get to attend the concert, although we paid good money for these tickets, and felt that this was the most poorly planned concert we had ever tried to attend. Please let me know what we can do to get a refund. At $36.00 a ticket, and there were 8 of us, so you do the math, plus clothes purchased, gas expended, toll charge, and time wasted. We are not happy Ticketmaster customers.

I used the Ticketmaster website to purchase tickets for the Editors show at the Showbox in Seattle, WA on February 5th, 2010. The total price listed on the website was $31.88 and included the $22 face value of the ticket, plus a $1 facility charge, an $8.45 convenience charge and $0.43 in taxes. When I clicked the 'purchase' link, a statement appeared that said my credit card had been charged a total of $37.55, the additional $5.67 being an order processing fee that had not been mentioned before, at least not visibly. It's already outrageous that Ticketmaster thinks they can tack on fees and charges that are more than 50% of the actual ticket price, but the fact that they don't even tell you about this until after you've purchased is criminal in my mind.

I purchased two tickets ($56.60 each plus a $30.00 facility and convenience charge totaling $150.90)through Ticketmaster on 11/20/09 for a concert by Robin Thicke on 12/21/09 for seats on the floor level of the venue. When I arrived the night of the concert I was informed that all floor seating was General Standing only and that I had to stand in line. i thought there was some sort of mistake so I made my way up to the Club Nokia Box Office to double check. They stated that the artist had made changes and that all floor seating was not available and that it was changed to general standing only (general standing only tickets were being sold for $45 a ticket no extra charges).

I told the box office that it was unfair and that I had an injury and that I could not stand for an entire concert if there was anything they could do for me. They gave me two options; 1. get a wristband to stand in the pit closer to the artist or 2. buy two additional seats in the upper levels were seating was available. The box office could not issue a refund because I did not purchase the tickets through them. The box office put my name on a refund list and told me that plenty of people were not attending and requesting a refund and that under such unusual circumstances Goldenvoice (the event promoter) would surely give me a refund and that to be on the safe side, I should call Ticketmaster to file a refund request so that they could tell me what I should do next.

I called Ticketmaster while standing in front of the box office of the venue (in hopes that they could somehow upgrade my seats) and they basically told me they could not and that if I wanted a refund that I could not attend the concert because if the tickets were scanned there would be no chance of a refund. So, I went home with a charge of $150.90 on my credit card, two unused concert tickets, and a spoiled anniversary gift for my boyfriend. A week later, Ticketmaster calls me back and denies my refund because the artist did perform (they put the wrong reason for a refund).

I had them do another refund request with the correct reason (seating changes/unavailable) and then got a call a week later stating that the promoter denied my refund because the seats "were available". They told me to take it up with their corporate office or with the promoter. I immediately called my credit card and they are investigating it on their end but to be on the safe side I e-mailed Goldenvoice (the promoter).

They requested more information and I later received a phone call from Ana F. When we spoke, or rather when she called to talk down to me, she exclaimed that seating was available in my section and that the only sections affected were the two before mine (this is a club layout on the first floor level how the first two sections in the front were expected to stand and the last section behind the first two expected to see sitting down is a good question). I explained to her that the box office told me it was standing only (as well as the security personnel) and I explained the whole night as it went. I told her if there were in fact seats and I was told that I would have walked right in. I was at the venue the only thing that held me back was the standing only policy for the floor level (were I had purchased seats) and the fact that Ticketmaster would not refund anything if I went in. She very rudely said, "Well, I was there and I can tell you there was seating available in your section" so basically I'm the liar.

So, I explained to her I was there too and the box office gave me that information and Ticketmaster told me not to go in because no refund would be awarded. To add insult to injury she then tells me that all of the people who were affected by the seating change got a refund already but since I was not affected I was not getting a refund because I chose not to attend (ignoring the reasons why). I don't know of many people who make it a habit of buying concert tickets, getting dressed, drive 20 miles to the venue, pay for parking, have a nice dinner before the concert and then decide all of a sudden not to attend the concert of one of their most beloved singers for no apparent reason. If it was misinformation or confusion it was not on my behalf I acted according to the information and the options I was given.

I am outraged at the fees being charged by Ticketmaster (25% of the cost of the ticket). I was looking for tickets for Jeff Dunham. I was so outraged, I went down to the arena myself.

I ordered 4 tickets over the phone for the musical Wicked for February 13th at 2:00 pm in San Francisco with Ticket Master on 1/10/2010. I received confirmation number, had the person repeat the date and time and it was shared at that time the tickets were going to be mailed to me. I waited to see if I would receive an e-mail to confirm order. I never received anything. Notice my Visa card was not charge and had not received tickets in the mail. I called up a week later and they said that my billing account hadn't been billed because my account wasn't correct to bill. When I went over my billing name/address, they then billed my Visa $366.00.

I still have not received tickets. When I called today they said, my tickets were for 1/19/2010 and they were to be picked up at will call. And they said they could not do anything about it because date has passed. I didn't purchase 4 tickets for a weekday play and there is not 2:00 pm time for 1/19/2010. Not only did Rick, the person that did my transaction, not get the date correct, but the time as well. How likely is that? I want to know if did this person pick this date/time because they know that hardly anyone goes during the week and they can and do incorrect dates and collect people's money. How many times has this happen to someone else is the question I want to know?

Wrong date, wrong time and even giving out the wrong information on how they would get my tickets to me? Also, did Will Call have anyone pickup those tickets on 1/19/2010 and who signed off on these tickets and show my identification claiming to be me? Or was it a friend of Rick's? Because I never received my tickets and I now have to go to my bank to dispute the charges! I will never call Ticket Master to order tickets with them ever!

I purchased two concert tickets and paid for them online, but I never received them. I called and talked to Ticketmaster and they said if I don't receive them, I have to call 48 hours before the show to get a bracelet at the arena. I explained to them imp driving five hundred miles to see the concert and I would rather have my tickets in my hand. They said there was nothing else they can do to help me. Where are the tickets? Hopefully not in someone else's hands! It would be bad if I was to drive five hundred miles and not be able to get in because someone already entered using my tickets. That is the first time I never received anything from the postal service. Shouldn't they have a return address to get them back since I never received them? And then shouldn't they be mailed to me again?

I ordered 4 tickets on ticketmaster for the King Tut exhibit in SF online. 3 out of the 4 tickets came back with the time window I selected and one, for some reason, came out a different time. I called ticketmaster to make a change to the 4th ticket assuming it wouldn't be much of a problem. Instead, they refused to make the change and said since I ordered online, the problem was self-inflicted and not their fault. The operator said he can prove it was a human mistake, because I ordered using the website, hence I'm responsible for the problem. I found that was extremely irresponsible of ticketmaster and extremely rude of the operator, and absolutely ridiculous in how they blamed the customer.

Ticketmaster online charged me around $88 for 3 tickets at $17.50 each (abusive extra charges per ticket).

Every time I am forced to use this company, I am infuriated. This time, after five phone calls lasting over three hours in total length, I received one ticket and $15.00 worth of extortionate charges, which are each hilariously termed from facilities charge, convenience charge, processing fee and my favorite --TicketFast (printing fee). This is outrageous. I use my printer, my ink cartridge and my time and they charge me to print my tickets. They even save on the postage! These outrageous practices must be stopped. I have wasted hours on the phone with these people and the overcharging is a disgrace.

I was getting ready to order some tickets on Dec. 30th. When I got my total it was 14.35 more than the ticket total. I told the guy at Ticketmaster I wasn't paying an extra 14.35 when the tickets themselves are only 15.00, so I didn't want them. He said he cancelled the transation and nothing go through. The next day I checked my bank account and he had taken the mone out. I called that day and demanded they give me back my money. They gave me back my money, but I was on hold waiting for almost an hour to get a hold of someone in customer service. I requested mthe guy's who took my order, but the lady stated it wasn't listed. Never going to call TIcketmaster again. The extra charges are outrageous.

I agree with everyone on here - they are a monopoly and must be stopped - the fees sometimes are almost half of the ticket price! And i ordered a cd from the artist once and waited on it, only to find out it was digital, that was not clearly stated in the gimmick to add on. i don't even have a home computer! i called them and they not only would not refund me, they were rude and said there was no manager and eventually hung up on me (i was not cursing or anything).

These people should be stopped - they have way too much power.

ticketmaster.com gave my personal credit card information to completesavings.com after I purchased event tix online. I was then enrolled in a Complete Savings "subscription" & charged $12 on my VISA w/o my authorization.

To add up the fees for 3 $53.50 tickets I had to pay fees of $34.15. That should be illegal. They have a monopoly and are gauging the public. I'm sick of them to the point that I will stop attending any function they provide tickets for. No matter what it is!

Everyone needs to start complaining about them. They are taking advantage of their monopoly nation wide. Something needs to be done and done soon. This is just outrageous!

I purchased tickets for an event at the San Diego Sports Arena from Ticketmaster that were advertised as "Platinum" seats, or in effect, seats that were better than those offered at the lower price. These seats were in a section to which the venue closed the entrance because it was flush with the side of a 5-walled stage. The show that was presented to me was the bustle of the backstage crew and, occasionally, the artist entering the stage from the side. First, it is a gross ethical violation to even sell those tickets to anyone while advertising them as premium seats. Secondly, I am livid that this company would be able to make itself practically immune to customer complaints such that we have to resort to website forums to complain about their business practices. Finally, it is ridiculous that a company like this is amongst the only reputable vendors for this so-called "service."

I purchased single game tickets through the University of Dayton website for a men's basketball game. I paid $68.00 all fees included but when I got to the game I found the seats were $3.00/seat in the month of December for the section I was in. My total bill should have been $15.00 for 5 tickets as opposed to $68.00. There is nothing on the UD website that states there is a price difference if you go directly through them and I did not realize that was even an option.

I purchased tickets online for a concert that was moved for an undisclosed reason. Ticketmaster refunded the ticket costs, but not the fees. I contacted three different people and each one assured me that I would receive a full refund, but when I received my credit card statement, the fees were not refunded. When I placed inquiries, I was told that "the concert was not cancelled, it was moved." This is mumbo jumbo.

If my tickets are no longer valid, due to circumstances beyond my control...that means the event was cancelled. My tickets were not valid at the new location & I had to repurchase the tickets, so tell me how that translates to the concert NOT being cancelled? I am in the process of protesting with my credit card to see what they can do.

In the meantime, I will not use Ticketmaster ever again and neither will anyone else that I know. I go to a lotof concerts and I may be only 1 person and I may not even know enough people to make a difference to a monopoly the size of Ticketmaster, but this is wrong and I will not put myself in a position to allow it to happen again!

First instance - trying to get Pearl Jam tickets in August for Oct show in Philly. Went online 5 minutes before the on sale time. After 3 hours of being told there were no tickets but to keep trying - I stopped. I rang Ticketmaster to query their system. I was told that there was probably a lot of people trying for tickets. Conclusion: Ticketmaster's system is ineffective in providing adequate online customer service. Later that day tickets were available on StubHub. Conclusion: Ticketmaster system's is ineffective against deterring scalpers.

Second instance: I went online to get Bela Fleck tickets for the show that evening Nov 22nd. I saw there were tickets available but decided to go to a Ticketmaster outlet to save fees. I went to Macy's Ticketmaster counter. The woman who served me had no knowledge of the show or the venue and had little or no training on using the computer system, in other words the service was appalling. I was charged $73.85 for a $66.50 ticket. Conclusion: There is no advantage to making a trip to a Ticketmaster outlet.

Third instance: Alicia K. concert Dec 1st. Went online to get tickets. The system advised that no tickets were available but to keep trying. I decided to go to a Ticketmaster outlet due to inadequate online system. Was told at the Macy's Ticketmaster counter that they couldn't get anything to come up. I asked were the tickets sold out. The woman said she didn't know. I asked who I could speak to and was given the Ticketmaster 1-800- number.

I called and spoke to a customer service representative who patiently listened to my complaints about my experience a Macy's and my requested for an Alicia K. ticket availability. He was obviously using the same ineffectual system and after nearly 15 minutes (14 minutes 21 seconds in fact) I was told that he couldn't see any available tickets. I asked why the show was not advertised as sold out. He responded that the venue may still have tickets.

I asked if my call would be passed on to someone who dealt with complaints. I was told no. I asked him how do I complain. I was told to go online. I went online and only found a contact us pre-designed form that related to orders and tickets but has no facility to complain about general Ticketmaster systems and service. Conclusion: Ticketmaster customer service is ineffectual.

The consequences are that I wasted huge amounts of time trying to navigate a system that disadvantages the user/customer. Because Ticketmaster has the monopoly there is no alternative to buying ticket through Ticketmaster I have had to spent 2, 3 ,4 times the ticket price buying tickets through reseller sites. The Government has every reason to be concerned about the Ticketmaster/Reverbnation merger. Such a merger can only make these experiences more frequent.

Lady Gaga tickts went on sale today 11/20 at 10am. At 10:02 the website was already returning messages of no tickets,w as only trying to get tickets. Tried several times and wait time would state 1 minute and then continusly update to 4 min, 6 min 8 mins and no tickets...NO tickets 2 minutes later??? Please this is the same thing that I experienced when I tried to buy tickets for Bruce ealier in the year!!!!

My 11 year old daughter and I had a chance to travel to NY with my husband this weekend (11-21-09) and I wanted to take her to a Broadway play (Wicked). Not being familiar with the process, and having only 4 days before we were leaving to set it up, I called Ticketmaster thinking that it was a reputable company. A woman named Hannah told me that the only seats that were available were premium seats. When I questioned this she told me that no other seats were available and if we wanted to see the play we had to pay $300 per ticket. I did not want to miss out on the chance to get the seats and she made me feel as if the seats may not be available later. When I hesitated she told me that I could buy ticket insurance at $7 each so that I could cancel at any time and get the full price back. So I bought the 2 tickets and insurance at a cost of around $650. Later I received an e-mail confirmation and I clicked on the on-line link. I noticed something called "Ticketmaster Express" and clicked on it to see what the deal was with the tickets. The info on the website indicated that the ticket prices ranged from $65 to $125. I was actually able to go through the ordering process and get premium seats right next to the seats I had purchased from Hannah at a cost of $125 each!.

I called Ticketmaster and talked to Victor and asked if I could exchange my $600 seats for the $125 seats. He said no. I asked to talk to a supervisor and he gave me a hard time telling me that he had to answer other calls. He finally put a supervisor named Gabrielle on the phone (no one seems to have a last name). He told me that I had purchased non-refundable tickets and that, even though I bought the insurance, the insurance company would deny my claim if I tried to file one. He told me that no one forced me to buy the tickets and that I bought them from one of the sales reps and not on-line. I asked him what the range of ticket prices were for the play but he said that he could not give me that info even though the website distinctly gives the range of $65 to $125 per ticket. He hung up on me when I told him that I was going to contact the Better Business Bureau. The insurance company told me that they could not guarantee a ticket refund. A friend who is an attorney told me that I was scammed. This is misrepresentation and the deception is criminal. Now I am stuck with tickets that should rightfully be $400 less than what I paid for them. I could have used this amount to buy Christmas gifts for my 5 kids and 9 grandkids. Please help me.

I went to buy tickets for a concert and the service fees added up to the face value of a third ticket. That to me is ridiculous, especially since I am picking up the tickets at will call, they don't even have to mail or email me anything! Why should I pay another $24 in fees??? I hate dealing with ticketmaster and avoid using them at all costs, but this was the only way to get tickets to this show!

At 10 AM (opening sale time) not one ticket could be bought. We had at least 6 people on 6 different computers attempting to buy tickets. Sale price for tickets was a reasonable $25-$59. One minute later tickets are e-bay are being sold for triple the asking price. The artist was good enough to price tickets so most could afford them, but the scalping (what else can we call it) is out of hand. Something MUST be done!!!

On October 10th or 13th, I bought a ticket for a rob zombie concert that occurred in phoenix Arizona last night, Oct 29th. the ticket was never at the box office, i called a couple times and talked to them. a few days before the concert occurred, i had called Ticketmaster to make sure that my tickets were purchased and they had been. i was told that i could pick them up at the box office at the concert. during that call, Ticketmaster had given me the number to call if anything went wrong.

I called that number last night, at 8:45 pm, shortly after the concert had started (my friend had gone to get the ticket to go to the show and had just informed me that no such ticket existed). I called the box office and they repeatedly looked, even under all last names starting with an "s." Anyway, I called the number i was given, and asked the guy where my ticket was. he refused to answer and told me to call him in the morning! I paid $85 for that ticket, and now that money is gone.

I emailed ticket master and called numerous times, the last time I talked to them, the lady in charge of refunding refused to refund me because the guy had told her that I called him at 10:30 and because I was supposed to pick up the ticket, not a friend. That was not the point, I would have gone to the box office if they told me they had my ticket, but they didnt.

I should be refunded because that ticket that I paid for never existed! The lady I talked to from ticket master was completely rude, and just spun herself in circles. I lost about $86.00 and I could have used that for groceries, instead of basically just giving it to some guy that took the money and probably used it to buy himself a ticket.

I purchased 3 tables of 6 at the Steve Harvey Freedom Friday party taking place on Friday 10/16/09 from 9pm to 2am at a cost of $193.20. Each table was to seat 6 guests and the tables were # consecutively as table #3 (seats 1-6), table #4 (seats 1-6) and table #5 (seats 1-6). When I and 12 of my guests arrived at the party at 9pm, we gave the door our tickets to enter the event. The venue staff kept the ticket stubb for most and a couple of people retained their stubb. As the additional 6 guests began to arrive, there was not a 3rd table available. The ticketmaster list of tables did not show the sale of the 3rd table at all.

In speaking with the event personnel in charge, Ms. Elisha S., she reviewed a printout from ticketmaster and the 3rd table was not listed on the report at all. Approximately 10:15 a 3rd table was dropped across the room for the remaining guests in my party. It was away from the other 2 tables in my group which was an issue as there were 18 of us attending this event together as a group. The venue did not have the proper table cloth or centerpieces for the 3rd table as this last minute make shift table was the best anyone could do.

This angered and upset 3 of my guests who decided to just leave the event around 10:30pm as they were not pleased with being stuck at a table that was away from the group and the table was not properly dressed as if thought they did not pay the same full price that everyone else paid for their table and seating arrangements.

Everyone in my group paid $33 to split a 6 seat table but 6 of the members were treated unfairly and want their money back which I don't have to give back because I paid it to TicketMaster and TicketMaster screwed me and my guests by not telling the venue and Steve Harvey Foundation that they sold 1 more table which happened to be my table.

On Sunday October 11th I tried to purchase 6 tickets for the Shrine Circus, I had coupons for buy 1 get 1 free. To no avail the screen kept coming up that there weren't any available. On Monday I called Ticketmaster and was told tickets for the night I was looking for were sold out so I asked about another night - yes, there are some available - I explained that with the date change I would need to check with the friends that were joining us & I would call Ticketmaster right back. I called back within 10 minutes and told that ALL shows were sold out of buy 1 get 1 free seats.

On Tuesday I called the venue where the circus is to be held and was told no, there are plenty of seats available and the person commented on other calls she had recieved. From there the person at the venue gave me step by step instructions on how to order buy 1 get 1 free tickets, explaining that it's confusing to people that choose to buy online. FINALLY, I got the tickets I needed. Looking over my billing I noticed the $5+ dollar "convenience fee" - what convenience???

Today I called Ticketmaster to complain, 1st I was put on hold for a supervisor, waited 10 minutes and my call was transferred to Travelers Advantage - I was told to call back. I dialed again and sat on hold until Mike came on the line asking me how he could provide world class service for me today - what a sham - after I explained my situation he informed me that it was convenient for me to order online and not go to the venue to purchase my tickets - bulls... - finally he put me on hold for a supervisor of some sort - 17 minutes later...... Crystal came on the line and was totally worthless. In this economy they are so fortunate to have jobs and this is how this company does business?? I will go out of my way to purchase direct and will also share my thoughts to others - word of mouth is a big thing. A positive is that my daughter will be thrilled to see the Circus.

First, I purchased 8 pavillion tickets for a September 2, 2009 concert to see Blink-182, Weezer, Taking Back Sunday, and Chester French at Blossom Music Center in Cuyahoga Falls, OH. The tickets were $53.50 each. After the best friend of Blink-182's drummer died, they postponed the date of the show to September 30, 2009. This would not have been a major problem. Then about a week before the concert, it was announced that Weezer, Taking Back Sunday and Chester French would not be appearing at the concert. Weezer was probably the reason that most of the people bought tickets to the concert in the first place. It was then announced that Fall Out Boy, All American Rejects, and Asher Roth would be the new opening bands. In my opinion, none of these bands were worth the price of the tickets without Weezer being there. To make matters worse, All American Rejects and Asher Roth did not play at the concert. There was only Fall Out Boy and Blink-182. Neither band played for long enough to make up for all of the line up changes and cancellations.

To sum it up, they changed the line up of the concert with bands that were not worthy of replacing the originally scheduled bands. Then, only half of the newly scheduled bands decided to show up for the concert.

Myself and many others would not have bought tickets for this show if we knew that we were going to get robbed like we were.

I have been waiting to purchase tickets for weeks for the ALDS from ticketmaster. I finally was able to put in an order today for tickets for wednesdays game and it was processing until I got kicked out after about 15 minutes and then I had to go back in by then the tickets were sold out. I am so disgusted with ticketmaster. They constantly sell to scalpers and limit ticket sales to everyone else. This is not the first time. near stroke from aggravation

I purchased Miley Cyrus tickets for my daughter who attends college in chicago for Oct. The website says that for paperless tickets you must present an ID and the credit card it was purchased with. I will give her my license and she is an authorized user on my credit card. However, now the rules have changed and I have been told that I must physically go to the concert to allow her to get in. One "fine print" says it is recommended, my email confirmation just says a valid photo id...doesn't specify it must match the card. I was transferred four times and told two different things. I cannot go to Chicago to take her to the gate..how ridicules it that?! But if I don't she cannot use her tickets.

On August 26 I bought tickets to an event in Boston on October 10. As of today (9/29), I still had not received the tickets. I called Ticketmaster...they wanted to charge me more for tickets by e-mail, and charge me even more for pick-up at the box office. I called the Theater Manager and complained. He said "we always have problems with Ticketmaster."

So I called Ticketmaster again, but this time I told them I'd be contacting the Attorney General of MA to register a formal complaint. 15 minutes later.... my tickets were ready to print with (allegedly, anyway) no additional charges. (I'll believe that when I check my credit card bill next month, and the month after that, and then again the month after that.) And I will be writing to the Attorney General anyway.

Ticketmaster? Crooks, plain and simple.

I bought tickets to the USOPEN tennis tournament from Ticketmaster and used the ticketfast option which is internet delivery. On the day of the event I went to print the tickets and it did not work. The agent I spoke to said they oocassionally have this glitch in the system and said he would email me the tickets within 20 minutes. An hour later I had not received the tickets and the event had already started. I called again and the new agent said they would email the tickets and after another hour I had not received them I asked for a refund. The next agent I spoke to said I should have requested that I pick up the tickets at "will call". I never even knew that was an option and they did not mention it to me! They said they guarantee entry not delivery of the tickets! End result is they would not refund the ticket and I am out $203.

If you purchase a concert ticket from Ticketmaster and decide to also buy the BluePrint 3 CD you pay ticketmaster and later they send you an email telling you where to get the CD - with an additional shipping and handling cost of over 70% of the price of the CD (same price as any brick and mortar store, plus 70%). Worse, you then enter the "redemption code" at musictoday.com and you are charged again for the CD plus S&H. All in all, about $25 for a $9.99 CD. Musictoday.com then denies knowledge of the deal.

I purchased 12 tickets for the Family Night Package to the Barnum Bailey Ringling Bros. Circus for my daughter and 9 of her friends for her birthday. The package we bought online were for the 7:30 show. When we get there with 10 kids in tow, we get our tickets at will call and try to go in and the person accepting tickets said the tickets were no good and they were for the 11:30am show. After telling the people at will call, they said call ticketmaster and get a refund and that it has happened to several people over the past couple of days. Ticketmaster said that I must have hit the wrong button even though my reciept says FAMILY NIGHT PACKAGE with NO TIME ON IT and they were not going to refund me my $314.00. So to not make the kids upset I had to purchase 12 additional tickets just to get into the show a half an hour late and seats that were much further away. PLEASE DO NOT PURCHASE FROM THEM! You may be a few rows back but purchase from the ticket window or front office and save yourself some money and troubles.

I was recently purchasing tickets for the upcomming New Orleans Saint's football season. I selected 4 games and had successfully bought 2 tickets for 3 games. I selected tickets for the Cowboys game and thought I had selected 2 out of a block of 16. I recieved conformation emails for the previous 3 games saying my tickets could be downloaded in a few weeks. When I recieved my conformation email for the Cowboy's game, I was informed that I had purchased 16 tickets for $2300 (tickets plus a $300 service and handling charge) and that my tickets were ready to download NOW. It had only been a matter of hours since the purchase. I called ticket master and they said they couldn't refund the difference because there was no way for them to recover thier fees, but I could re-sell them on ticketmaster. This would cost me another $300 in "handling fees", and they would probable charge the purchaser another $300 in "fees". This seems very odd that the "cheap" tickets I bought would take weeks to download, but the $2300 "purchase" took only hours. Makes me wonder if there is some sort of scam they are running.

I will never deal with Ticketmaster AGAIN!