Ticketmaster

I tried for 5 hours to buy tickets and their system kept resetting, I tried to get tickets for Mana & Madonna for hours with constant error note. But when checking stub hub and other illegal websites, they resell tickets, they had thousands of tickets for sale.

I purchased seven tickets through Ticketmaster for an upcoming event. I live approximately one hour, and 20 minutes away from the location of the event. I have two options; 1. drive to the event location and purchase the tickets; 2. pay Ticketmaster for "convenience fees" plus other hidden cost. These "convenience fees" were per ticket. After the subtotal, there was roughly $45.00 for "convenience fees". Then I was hit with another $5.00 for a "handling fee". Then, there were some other fees I don't recall. On top of this, there was an additional charge of $2.50 for an "email fee". Due to personal schedule limitations, I had no choice but to conduct this business with Ticketmaster. I called, and inquired about these fees, but was basically told they had to be paid. After the purchase, the thoughts of these fees would not go away, and it angered me.

Just how much should this "convenience" cost be, and why are the "handling and email fees" not included in this "convenience fee?" I do not usually attend events, but thought I would take children to an event. To me, this is a total scam, and an upsetting experience purchasing tickets through Ticketmaster with these additional fees on top of the event fees. The event cost were only $85.00. My final total for the seven tickets was $144.55, not to mention I still have fuel and parking fees. Unfortunately, the only choice I had, I paid the fee through Ticketmaster. What a scam! I hope the kids enjoy the Monster Trucks, because I don't see a future of going through this ** again.

I ordered by phone and paid in Nov 2011. Several phone calls later, Jan. 23rd, 27th, Feb. 3rd and one email later, nothing! Lies and promises, but nothing shows up in the mail. Employees getting ruder each time.

There ticket website is a scam, and will not allow the general public to buy a ticket. I tried to get tickets for Bruce Springsteen for hours with constant error note. But when checking stub hub and other illegal websites, they resell tickets, they had thousands of tickets for sale. I believe that most of these sites are either working with or part of Ticketmaster. This needs to stop, it's not legal and should be dealt with by feds and BBB. Help.

Ordered Kenny Chesney tickets for my husband as a Christmas gift. (Concert August 2012). I contacted them to say, I never received the concert tickets, maybe they were lost in the mail and I haven't heard back from them in over a month. The tickets were charged on my American Express 11/2011. Can you please help me? Below is the email I sent to Ticket Master with a reference number.

Thanks for submitting your question. Use this reference number for follow up: #**. Your message has been forwarded to one of our Fan Support Representatives who will be happy to assist you.

Ticketmaster and the lack of government controls to protect the consumer. First how it is that ticket brokers are selling tickets (100's) before the show goes on sale to the public? I tried for 5 hours to buy tickets and their system kept resetting to 15 minutes. Then it start to give out seats, and as you tried to process error screens would pop up and you then have to restart. Ticketmaster releases their normal ** statement about issue with the website. Five hours later still trying to buy tickets and it say's tickets still available; but no matter what you do nothing comes up.

I tried buying tickets on line for the May 2nd Bruce Springsteen concert at The Prudential Center. As I put in my order for 2 tickets, it said that the approximate wait time is 3 minutes, 5 minutes, 8 minutes, 12 minutes, then an hour later, it still said 12 minutes. Frustrated by this, I just logged off. I was curious to see if Stub Hub had put up some tickets for sale, and yes, there were a ton of tickets on Stub Hub. How did Stub Hub, and other secondary ticket outlets get that many tickets that fast? This happens every time Springsteen tickets go on sale. Now, my wife and I are shut out, and I really don't feel like paying more than $400 for 2 tickets. Is there any other option?

Planeturban.com.au relinquished their agreement with Able Touring and have had to refund all tickets for a concert in Auckland 25.02.2012. They have sent a "refund" email for patrons to apply to attain the refund however no response since, it is now week 3 since hearing from planeturban.com.au. How annoying and unfortunate to have to deal with this and the mere possibility my partner and I will miss the concert was quite discerning, let alone having to pay for another set of tickets (thanking Ticketmaster.co.nz - for setting their patrons up with their own tickets). Completely abhorrent.

I booked a round trip ticket via Expedia agent on Jan 25, 2012. I requested the round trip ticket for departing SFO airport to PVG airport by flight 857 on Feb. 3, 2012 and returning from PVG airport to SFO airport by flight 858 on Feb. 24, 2012. The ticket confirmation code is xxxx. I paid $2,036.10 for the ticket. When I got the itinerary (number xxxx), I found out that the return date was March 16, 2012 which is supposed to be Feb. 24, 2012. I called Expedia again and requested them to correct the return date but they needed 24 to 48 hours to verify the voice recording in order to prove if they've made a mistake.

Unfortunately, I cannot afford to wait that long as my travel date is close. I requested cancellation of the ticket and request for full refund. The agent refused to refund and can only give me credit. The cancellation ticket number is xxxxx. I'm now requesting a full refund from Expedia since it was their mistake in the first place and it took too long for them to process so that I cannot afford to wait because my travel date is too close.

Meanwhile, the first time when I book the ticket, I told the agent clearly that I want to make sure I have my seats assigned on both flights. The agent promised so but failed to assign the seats. I had to call second time in order to get seat assigned. Then I needed to call the third time after I found out that the return date was wrong.

I purchased the buy one, get one free of Ticketmaster for Promo code: EMNOV for Radio City Music Hall back in Nov 2011. I clicked on the link from the promo email and it brought me on the site showing the EMNOV promo code. I selected the seats, and continued to the Purchase stage, thinking that the discounted price would appear at the end. Before I know it, I had purchased the seats at a non-discounted price.

I called Ticketmaster to ask what happened. I was told that the site did not apply the credit properly and tat she would process a full refund. I would also get a follow-up call within 72 hours for update. No call ever came. I called shortly after, went through same process with another customer service rep, who, again, promised a follow-up call within 72 hours, but still, no call.

After checking my bank statement, I see that I got a refund, but it was less a processing fee of $137. I called Ticketmaster to complain, but I was told that, too bad, it was policy. This is not policy, it is fraud! CEO Nathan Hubbard should be ashamed of this customer service experience.

I am a long time customer of Ticketmaster. I hold 3 tickets to Radiohead, Kansas City for March 11. I was going with two friends, but am now unable to attend. Ticketmaster's policy is to scan the credit card at the event, and they will not issue a refund or allow transfer of the ticket. I understand that this was clearly written in their fine print, however, it is not a policy that the purchaser clearly understands nor is it something that anyone would object to, if that is their only option to buy the tickets in the first place. My friends have no option to attend the event because I will not be present. It is entirely unfair. I ask that I be able to place another name on the account so that they may be able to enjoy the concert. Failing that, I would like a refund. Otherwise, three tickets will go unused. What is the sense in that?

We bought tickets for Celtic Woman for our daughter's 16th birthday. She has loved them for at least a year. We went to the venue which was a ballroom but happened to be at a casino. On the Ticketmaster site there is no obvious age limit. We went to the concert and were not even allowed in the door. I was not aware that any concerts were for 21 and over, especially Celtic Woman! My daughter was crushed as we had stayed the weekend in WA for the sole purpose of attending this concert. I called ticketmaster and their employee looked at the site and said she couldn't see it either until I told her to look long and close. That should not be necessary to save us grief and loss of money. Ticktmaster refused to give us our money back.

We bought two tickets to the Radiohead show in Tampa. We signed onto Ticketmaster a minute after tickets went on sale and was able to get general admission tickets, standing only, near the stage. Well, after we got our receipt, it said our seats were up on the third level in the back. When we called Ticketmaster they claimed they could do nothing to help us as their computer said we bought what we boughteven though we certainly didn't. I'm telling everyone I can and will never use Ticketmaster again.

I bought $1,000 worth of tickets for my family to go to Rockstar Uproar Concert to hear and support our band Seether. The only part that went right with this even for us was the autographs where Seether was the most gracious band out there. The beginning of the downward spiral was with six VIP reserved box seats and four VIP "A" parking plaques. You would think we'd be on the moon. After my wife went back for her much needed medication to enjoy the main concert of her life, we drive up to Gate C. First, there was no room for us to park in the VIP "A" parking lot.

So as an USAF Disabled Veteran, I pulled out my handicap plaque, but guess what, no handicap parking available. Oh, and all that stuff we were promised for the pre-pay VIP ticket holders, official VIP laminates, limited edition uproar Zippo lighters, limited addition posters, guitar clips, etc., we got none of that either, on top of the fact that we didn't get to see Seether play since there's no parking for these expensive tickets and my family didn't feel right about leaving me behind in the SUV. So the six VIP reserved box seat tickets weren't used, we sat in the car after driving away from the gate guard and strained to listen to the band that I credit for saving my wife's life that she has listened to faithfully since 1999 exclusively to all other bands in the car before going back to the hotel.

I have to say after looking forward to this since Seether signed onto the Uproar Tour, I have never been so utterly disappointed with utter disgust than I have had on this day. Comcast couldn't have prepared me for seeing the woman I love hurt in that way. My wife stood at the front of that autograph line talking to a Best Buy instrument equipment guy to death until her "Shaun Morgan" walked in and then pushed me to go first so she could take the forbidden picture. She planned it so that when it was her turn I could be back far enough so that I could take the same forbidden picture of her without them taking away our camera.

This was her first real outing since being hospitalized for all those months without the TPN, PPIC Line and bile drain sticking out her body. Since her hair grew back and she was able to walk again, gaining that much needed weight that she worked for, and attributes it partially to Shaun and Seether. So we splurged on the Seether shirts and CDs but what the **, she deserved it. Seether deserved to see her, their number one fan, even if they didn't even know it. I'm still so angry that she has been crying for four days now. Yes, this 47-year-old grandmother of six has been to three concerts in her whole life and they crushed her like a bug. I hope they got their money's worth.

Was it too much to ask that they do their job? Is it too much to ask that they give one of those completely devoted vans what's due them? She didn't try and get something for nothing. She paid the price, did what was asked and was stiffed just the same. The excuses that we've endured over the past three months is laughable at best and just plain selfish.

Can someone dig deep not their heart and do the right thing? It's not about the money, although they certainly don't deserve it, but the special things that we're promised should be given to her. Or are they sleeping at night? It should be fitful like hers. Do the right thing and send what was promised. If not, tell me who I need to talk to.

Both my daughter and I were on ticket master trying to buy tickets for the July 7th show of Kenny Chesney. Because we didn't want to take the crappy seats that the computer was offering, we were both restricted from buying tickets. I am spending my money, and a lot of it, to buy tickets from you. I should be able to discard and reselect until I am satisfied.

I was told that 24 hours later I would be able to get back on their site. This is not true. I still cant get on the site and I have tickets for Christmas presents to buy besides the Kenny ones. I guess you just don't want my money.

I was interested in purchasing tickets for the CMA Music Festival 2012. First attempt was online on 11/30/2011, where the delivery method of the tickets was confusing. The stated delivery of tickets was "will call," only further indicating pick up on the day of the event with the original credit card and photo ID must be shown. I wasn't buying the tickets for me; they were for my daughter for Christmas and I was not comfortable with sending my daughter out of state for a week with my credit card and driver's license. I cancelled the transaction and called the 800-475-3000 phone number to speak to an agent. I reached someone (do not remember her name but did manage to get her employee ID number which was **).

I explained my concerns with the delivery method and asked if I was doing something wrong on the website, etc. I was very clear that this delivery arrangement was unacceptable. The agent explained that there are a lot of scalpers with fake tickets, which is why the venue may require "will call" delivery. Then he went on to tell me there would be no problem with delivery through her. So we looked for the same seats, name, address, credit card info, etc. and again she gets to the delivery method and the same thing happens. She suggested I purchase the tickets and then call the venue to see what they could do for me. I told her no, cancel the transaction I do not want to purchase tickets and then call the venue. That makes no sense. I will call the venue first to see how to get tickets without "will call" delivery first. The agent replied, "OK, I've cancelled the transaction and provided me with the direct number to the venue."

I called the venue and spoke to a very nice young lady named Elaina who was able to resolve my delivery concerns and processed my ticket order. I checked my bank account on 11/30 later that day after speaking with Elaina only to find that the girl at Ticketmaster processed my order without my knowledge. At this point, my charges from Ticketmaster were "pending" in the amount of $411.95. On 12/1/2011, I called the bank and advised them of the erroneous transaction and was told the charges were only pending at that time so I should call back Ticketmaster and ask them to "manually release the funds".

I did as my bank advised and spoke to Justin (employee ID **) at Ticketmaster. Justin provided me with the order number for the transaction and was able to cancel and/or refund the transaction. Then he explained to me that it would take 3-5 business days for the charges to be reversed. I stressed this was not right. Someone could call the bank or fax a form over the bank to release the funds. Justin indicated I could call back the next day to get the information as it wasn't available at the time.

So here we are, 12/2/2011, and the charges are still not reversed. I called Ticketmaster again today only to be told it takes 3-5 business days for the funds to be released. However, another agent Chris with Ticketmaster faxed a form over to my bank to speed up the process.

Although my immediate issue is in the process of being resolved, I feel the originator of this problem (employee ID **) should be held accountable for the mess. This agent processed a transaction without authorization from the card holder. What would have happened if I did not have the extra $400 in my account? Most people only balance their bank accounts monthly. I happen to do mine about once a week so it was caught very quickly. As the customer, I am very dissatisfied with the service I received from Ticketmaster. Other patrons should be warned of such deceptive practices be it with only this one agent or wide spread remains to be seen.

I made an attempt to contact the executive offices to register a formal complaint against this agent. Ticketmaster does not appear to have a corporate phone number to which a person could reach someone with a pulse. The number provided only refers the caller back to the other phone numbers existing for customer service. This is a ridiculous way to do business. Customers/consumers should have a way to contact executive offices or corporate offices for resolution of issues.

I have no faith in Ticketmaster now and do not plan to ever purchase tickets through this service again in fear the next agent may do the same thing.

I bought 52 tickets from Ticketmaster for a concert in Pensacola, Fl. I thought I was getting the tickets for $20 each. When my credit card statement came in, I was charged $28 a ticket. I was never told additional fees had be added to my order. What a rip-off! Of course, I filed a complaint to ticketmaster. Of course, it's no good. I was asking the fox to police the hen house! I wish I had gone online to check the company out before I bought the tickets.

On Nov 24, 2011, the Florida Panthers offered 50% off all Single Game tickets for a 36 Hr period, starting at 12 noon. When you click the purchase tickets link it takes you to ticketmaster website. I purchased 6 tickets with a regular price of $42.25, so total should be $256.40. At 50% off, the tickets should have come to $128.20, instead I was charged $176.90.

I contacted Ticketmaster and the Florida Panthers via phone and email. For three days, I was given the run around, then finally told by Ticketmaster either accept the offer at the higher price of $176.90 or get a refund, but the offer was good for only 24 hours. Being a fan of hockey, I took my tickets at the higher price, but have filed complaints with the Florida AG, and NHL.

If everyone would do what I have done, there wouldn't be a rip off company (Ticketmaster) anymore. I stopped going to venues that used ticketmaster period. There is no reason to pay their expensive prices on top of the already high prices of the venue. If everyone would do this and complain about it, it would put them out of their bad business. But people don't use their brains anymore.

I tried on 2 separate days to buy advance tickets for a show. The band membership of $35 gave me early access password to be used through Ticketmaster. On the first day of the pre-sale, the system locked me out. I was told that it was from excessive searching for tickets (On a site that doesn't give you the ability to see what tickets are available!) I was locked out for 24 hrs. with nothing they could do. No warnings, no disclaimers about a fixed number of times. I can beg for better tickets and nothing they could do, the system is locked! Day 2, all great tickets are gone so I search every other hour or so to see if new/better tickets were released, same thing, same story and now out out any chance of getting ticket. No phone orders available either, I'm just out the money and have to fight when general ticket sales start on Friday.

Bought two tickets for Katy Perry from Ticketmaster. Tickets came in the mail from VIP ticket source under the name of SEV VIPTS for way more than face value. I have no problem with paying more than face value but the concert was cancelled without reschedule. VIP ticket source will automatically get a refund from Ticketmater. (This is Ticketmasters policy: ***t@***.com).

However VIP ticket source will not refund me anything due to their policy (All sales are final. Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets will not need to be issued. bvn. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by user's bank, if any, are not covered by VIP Ticketsource or fulfiller. Neither VIP Ticketsource nor the fulfiller will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When user receives tickets, user should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.) So at the end of the day, they bought the tickets were bought by VIP for $50 and I bought the tickets from VIP for $150 they get $200 and I get screwed.

The website ticket price was $150 for Mike Epps Show on November in Detroit. In addition, a $45 service fee was added, and $15 for shipping (they were emailed). The total was $211 and the ticket face value is $75.50. That's a mark up of 280%! This is usury and needs to be regulated and investigated.

I purchased 2 tickets from Ticket Master amounting to $341.75 for a tennis match on 9/6. The event was canceled due to inclement weather and TM is denying refunds based on USTA policy.

What about the TM fan guarantee that tells us to buy with confidence? What about the TM refund policy and purchase policy that clearly states that automatic refunds will be provided for canceled events? When I purchased the tickets, I purchased using Ticket Masters' policy and not vendor policy. Also, I purchased from TM and not from a vendor. So why should I have to go contact the vendor for a refund? TM is conveniently dishonoring their own policies and getting away with it time and again.

I purchased tickets from Ticketmaster and they sent this to all my contact in my gmail database! They did not have permission to do so. This is robbery of my personal data.

Several thousand people purchased tickets via the Ticketmaster website for Lee Evans at O2 Arena in London for 2nd of October 2011. Only 1 hour before the show was, I was notified that the show was canceled due to a burst water pipe that occurred the day before. I had already made the journey to the venue and received an automated phone call to tell me that it was canceled.

I have written to Ticketmaster via email and got no response. I am looking to take legal advice on this as terms and conditions added two months ago said that they would not refund travel/accommodation expenses. I booked my tickets a year ago, making it clear that I am entitled to inconvenience compensation.

I bought tickets to see Robert Plant Band of Joy for my daughter's 10th birthday in February, the concert being in April. We were so excited and drove 2 hours to the Berkeley Greek Theater. When we arrived, we had the wrong tickets. No one there called Ticketmaster to inform that they had sent us the wrong tickets. They also would not reimburse for the purchased tickets.

I went online to Ticketmaster.com to order three tickets to Radio City Christmas Spectacular in New York City. When it got to the card verification system, it said there was a problem with the card and kicked me out of system. I went back in with another card and got tickets. However, Ticketmaster charged both cards and when I called to cancel the first one that their system said wouldn't work, they referred me to the Radio City Music Hall and refused to refund my money.

I will contact Radio City Music Hall on Monday but I doubt that they will refund my money because they have a no refund policy and it was Ticketmaster's fault.

Ticketmaster is just making some nice good money from customers who cannot fly from France to New York due to extreme weather conditions when all airports are closed and they can not have their ticket refund just because they could not arrive in time to see the Cirque du Soleil. And we were only to spend five nights in the big Apple. So we did loose the trip! And to top it all, they could not have their tickets refunded by this horrible company, TIcketmaster. Or they have such a big commission that they don't understand the problems of their customers and apply ** policies! Can you have a bit of humanity? Your policy is to get the money and say that it is the policy to say that it there will be no refund! Disgusting!

I bought a ticket several months ago for the US Open, specifically the evening match at 7:00 PM. Ticketmaster charged my credit card for the purchase of three tickets, totaling near $240. The tickets were for a visitor from Chile, South America.

The game and the event was cancelled due to inclement weather, but when I went to honor their Ticketmaster Fan Guarantee program, which is vividly promoted in their web site **, I got a surprise. My tickets were not available for refund.

I sent several emails asking for a response since the date of the event (9-6-2011), but the only response I have gotten is that Ticketmaster is not responsible and that they will not refund my tickets. I have asked for the reason but no one has yet responded... I have been left behind.

I placed an order for tickets, however, I made a mistake and placed one extra ticket. As soon as the order was placed, I called right away and spoke with about (3) different customer service representatives that did not have a clue about what to do or how to help me besides give me the runaround to every number possible and without any solution to my problem. I spent all day doing this which at the end of the day, I was informed that there was nothing I could do besides to try and resell my ticket online. Where they kidding me? This was the solution? This company knows how to make money and keep it, smart them, and of course; we pay if we ever need anything corrected. That is of course, it means that they are to sell you more tickets, then they can make all the necessary arrangements.

I purchased my tickets nearly a week prior to the event with a telephone agent. He upsold the option to print my tickets at home (I gladly paid for this, also). I was emailed seats in section 316 several times. At this venue, section 316 does not even exist!

I called 7 or 8 times, beginning at 9:00 AM on the day of the event and requested a supervisor the last four times. 3 out of 4 times, my request was denied. At this point, we are already late, as I live 2 hours away.

I suggested that they just replace my tickets for the next night. No one could do that and I was so professionally told that I should make it a point to get to the venue ASAP (with the wrong tickets, keep in mind). The final time, I ended up speaking with a supervisor (R795) out of Pharr, TX, the tune changed because now it was after 7:30 PM and the event had started.

He told me that if a supervisor came to the line each time they were requested, there would not be a supervisor available for someone who really needed one. I was advised to pick up tickets at will-call. I have a 5-year-old hearing the show but crying because she could not see the show she had been waiting for 2 weeks.

I again suggested Ticketmaster replace my tickets for the next night, as we were being penalized for their error and even offered to scan and email the invalid tickets to him. He declined that option as well. Mr. R795 then tells me, "You have already paid for the tickets, the show has started, we have apologized for our error and there is nothing we can do about it at this point." I asked how that seemed like a resolution for me who had been inconvenienced because of Ticketmaster and I was still sitting outside of the show for 45 minutes going back and forth about company policy with a sobbing 5-year-old.

I was told that I needed to calm down and if I could not do so the line would be disconnected. I asked at what point was I not being calm, when I have been on the phone with Ticketmaster for 10 hours that day, given the run around until the show started and was then told it was too late to do anything because the show has started.

The bottom line is this: I paid to print my tickets. Ticketmaster sent invalid tickets and then told me there was nothing I could do about it but enjoy the last few minutes of the show. Disney should sell their own tickets, as I know that they would not support this type of treatment by their agents and definitely not members of management. Oh, how could I forget, when we finally made it in, our seats had been sold to someone else.

I purchased two VIP tickets for $210 each to Rock the Bells (a Gorilla Union event) which should have included backstage access and a meet and greet with the artists. Well, when I got there, I noticed that the VIP tickets were different from the ones I had. Ticketmaster gave me the wrong package. I couldn't call from the event due to no cell phone reception.

The next day, I called Ticketmaster and they said that if I was the concert then there won't be a problem. I did see the concert but from $100 seats. I bought the $210 seats though! Then, they said that it was my fault. Funny, I have been to too many concerts to even try to explain this. Then, they said that it was Gorilla Union's fault. I love this finger pointing **.

They gave me a number to Gorilla Union knowing that the number is just a message line. I can't even leave a voice mail or talk to anyone. Then, they said that I need to go back to the box office at San Manuel amphitheater. But I can only go there during an event, and the next event is in September. Wow. I am never buying tickets from Ticketmaster again. I have dealt with small ticket companies out of state that operate better than this. I'll be taking my business to these small companies from now on. Good bye, Ticketmaster. You have butchered the last concert and experience for me.

I purchased 2 tickets for Jorge Aragao 's show that was supposed to start at 8:30 pm. I arrived at Revolution Live at 8 pm like I normally do. After waiting for 1/2 hour outside of the nightclub in a very hot corridor, I was informed that Jorge Aragao was going to start his show at 11:00 pm only. When I noticed that the place was a night club (I haven't been there before and the Ticketmaster website didn't inform that), I tried to leave for dinner, planning to return close to 11 pm. I was then informed that I could not leave the nightclub for dinner and then return. I could only buy a sandwich in fenced area outside of the club, but not leave that area without paying another ticket when returning. I don't know why they made me use that ridiculous bracelet. I waited patiently until 11 pm inside that terrible place when a "pagode" group started playing. The music and the sound were terrible, not similar to the root Brazilian samba performed by Jorge Aragao. I was able to wait 15 minutes more. I asked and was informed that Jorge Aragao was going to play only around 12:30 am. I gave up and went back home without watching Jorge Aragao.

I had spent another US $50 to leave my kids with a babysitter. I was supposed to be back home in Miami at 12 am. Ticketmaster should be more selective when choosing the venues and shows. They should also be clear around the time when show really starts. I purchased the tickets to see Jorge Aragao and not other bands playing. The show should start at the time informed on Ticketmaster webpage, like it always happened before. I am a frequent Ticketmaster customer. But the lack of information will make me think twice next time I want to buy a ticket from Ticketmaster. I spent US $119.95. I should have at least my ticket refunded (not considering the loss with gas and babysitter). Ticketmaster charged me a facility charge and a convenience charge (US $18). When I called Ticketmaster, they said that they have no responsibility for that. I should ask Revolution Live.

I tried to order tickets online and stopped at the 40% "convenience" fee. I drove out of my way to a Ticketmaster location to order and pick up the tickets, but was charged the same exact fee. I asked how I could avoid it and I was told that I would have to order directly through the venue. I attempted to order two new tickets through the venue, but the venue redirects to Livenation/Ticketmaster. No way of avoiding this inconvenient fee raises the issue of monopoly.

On August 11th, I attempted to purchase two tickets to an August 13th Atlanta Braves - Chicago Cubs game at Turner Field using my mobile phone and selected a delivery method to print tickets on my own. I did not receive confirmation that I had completed the purchase or an email telling me where to go to print tickets, so I walked up and bought tickets on game day.

On August 16th, I received an email thanking me for my purchase. Upon calling Ticketmaster to explain that there was no indication that I had completed the purchase, I was simply told that there was nothing that could be done since the tickets had been distributed to TicketFast (the printing location).

Ticketmaster's customer service is awful. I do a lot of personal business electronically and I have come to expect to see confirmation emails, reminder emails, texts or other means of assisting me in completing purchases. The fact that the first correspondence from Ticketmaster was three days after the event passed is absurd and leaves me $84.60 lighter in the wallet.

I want to know why when I purchased online at 5:08 p.m. tickets to a wrong date baseball game, I am not able to exchange nor refund. After realizing my mistake, I read your refund policy. It seems to apply, but is very vague.

I called 13 minutes later, and after talking to three people for 35 minutes, I was finally put in contact with someone who identified himself as a supervisor with employee number ** and a first name of Cormelia. Very hard to hear the name.

I explained what I had just done, that I am not even in Chicago, and that I needed tickets to another date. I was pointed to the return policy/exchange and even though it does say it is possible, I was not accommodated. This is 43 minutes after I made the accidental purchase for the wrong date.

I asked where the return/exchange policy that was claimed first (the same day sale) was, and was again told the same policy. I asked where the Chicago Whitesox and/or their Promotor policy was and again pointed back to the same ticketmaster policy, which your own website says attempts will be made if possible. Where was it possible? Again, 13 minutes passed from the time I made the purchase until I contacted Ticketmaster customer service and being transferred twice.

On 8/5, I went online to purchase tickets to The Shins at the Paradise in Boston. This was to be a gift for my son and they went on pre-sale at 11:00AM and general sale at noon. I was able to select 2 tickets immediately at noon and began the checkout process. As I entered the purchase info, I was prompted that I already had an account under that email address and I would need to log in. I logged in and continued the purchase. When I entered the credit card info (using one in my son's name since it was "will call" and would require him to show the card), I received a prompt that said the credit card info did not match my account and I would have to reset the password and put the credit card info in the profile.

Now, I had to lose the tickets I had been allocated because my time was up. I reset the profile info and went back and fortunately was able to select 2 more tickets. Now, presumably there would be no problems with the checkout Wrong!

I got to the final click after entering all info and payment method etc., then I clicked to purchase and got an error message that stated there was an error that occurred while processing and I would have to check my account to see if the purchase went through What?! Are you kidding me?

I went to my account and, of course, there were no purchases showing. Frustrated beyond belief at this point but still hopeful, I went back to start the process... Sold out!

Now all of this took place in a matter of 10 minutes. I called the ticket agent, waited 5 minutes on hold. They also checked and confirmed that no tickets were purchased but could not tell me what was wrong with my account. They also checked availability and confirmed it was sold out.

I was offered to be transferred to customer service to see if there was anything more that could be done. I waited another 5 minutes on hold only to be told the same thing as the agent. I requested to speak with a supervisor and was again placed on hold, but this agent continued to check availability and let me know when could not to find a supervisor but I insisted on holding. Eventually "Ed **", the assistant manager, came on the line and asked for my information and said he would call me right back.

I waited about 20 minutes and finally received a call from Stacie who, at this point would unfortunately receive the full fury of my wrath. Long story short, nothing she could do. It was my fault if the information wasn't matching even though I had explained that was only part of the issue and I did make corrections to the account. I further explained that was not what I was upset about and that the last attempt and error that followed was not clear and I would have no way to know what the issue was.

She stated she was sorry but there was nothing that could be done. I suggested that they should secure the tickets via the third party outlet now selling these $30 tickets for $200 plus and I would pay the face value but she accepted no responsibility and still basically said it was my error.

Thanks for nothing... I will say that no one was rude and I actually give them credit for keeping their cool while I was unloading my fury. That is the one star they got from me.

On the 28th, I ordered two NFL tickets on "NFL Tickets online". I waited for confirmation and 48 hoursit never came.

Fair enough, I used my second credit card. Again, it was cancelled.

I contacted the ticket master again, and he told me that maybe the email did not match the credit card information!

The guy suggested reordering the tickets with another credit card (3rd one); that's what we did.

One week had passed and we called our credit card company; they told us that two amounts of 700$ each had been taken, and yet still no tickets.

Talked to another guy and he told me he would process the latest orderit never happened. I talked to their "boss" and he told me that the information was not matching the credit card information (wouldn't tell me what information). Five hours on the phone with them, still no tickets. The problem is not resolved yet.

The most incompetent people I have ever dealt with.

Bought two tickets for Four Tops and Temptations for concert on July 30, 2011 for 160.00 including preferred parking. Four Tops opened and sang, then the Temptations came out and sang one song. It started raining, and they cancelled the show. Now they are saying "no refunds." Is that fair and reasonable practice? I was willing to sit in the rain, but they were not willing to sing, yet keep my money!

Adele is scheduled to play in Durham, NC at the DPAC Theater on October 8. I was unable to get tickets because they were sold out instantly due to third-party vendors like Allgoodseats.com, Ticketsnow.com and Stubhub and et cetera, who bought them all. I was sitting on the computer on the Ticketmaster website at 9:45 AM because the tickets went on sale at 10 AM.

At 10 AM, I submitted my order to Ticketmaster, and they were sold out immediately. These third-party vendors are marking tickets which started at $45 up more than 600 percent to $300, and as high as $900. It is unfair to people that are actually fans of Adele, and want to see her live. Only people who can afford to pay well over face value can see her in concert. Like a lot of people in this economy, I cannot afford to pay $300 plus for something that should have only been $45.

Adele was scheduled to play in San Diego at Humphrey's by the Bay, which I was unable to get tickets to because they were sold out in 10 minutes and not by actual humans wanting to attend the concert, but by places like ticketsnow.com and stubhub, etc. Adele cancelled the concert and when it was rescheduled to a different venue in San Diego with more space I was certain I was going to be able to get tickets. I was sitting on the computer on the ticketmaster website at 9:45am because the tickets went on sale at 10am.

At 10am on the dot, I submitted my order to ticketmaster and they were sold out immediately. As soon as they went on sale at 10am, instantly were sold out by these other 3rd party companies that are selling these tickets for anywhere from 2-10 times the face value. I think it is so unfair to people that actually are fans of these people and want to go see their concerts!! No one can because all the tickets are sold almost instantly to 3rd party vendors and you have to pay well over face value. I have been trying to get tickets to this concert for 6 months, but refuse to buy tickets for $300 off of a vendor when the tickets are $40.

On February 10,2011, I purchased a ticket for "Tim McGraw at Bethel Woods" on July 10,2011. Also at that time I was offered an additional $10.00 for the "official Tim McGraw 2011 tour tag! Exclusive On Line Offer" featuring 3D graphics and effects. I did not receive it, and I don't get answers to my emails.

This is for Ticketmaster order number: 57-44509/NY1

I then used my mothers card to book tickets for the original concert I was going to and everything went ok.

I then called ticketmaster again and was put on call waiting for almost 10 minutes before I got through to an advisor who I told my complaint to, she said she would call back and never did.

I now have no money, no tickets and am very upset. If they do not resolve it with compensation, I shall be visiting a lawyer first thing tomorrows morning. Its bloody scandalous.

I went to buy tickets to the US Open Tennis Tournament this coming September from the Ticket Master website. The tickets went on sale at 9am. I clicked "Purchase" within seconds of the tickets going on sale but was unable to get any tickets. I tried about 10 times online on my own and was unable to buy tickets. It kept saying, "Sorry, no tickets available."

I even called the ticket office and they told me I could only buy two individual seats. By now, it was about 9:15 am. Then I saw a link to a ticket master run ticket exchange website, http://www.ticketexchangebyticketmaster.com/USTA/us-open-tennis-tickets/. At 9:15 am, this site was filled with all the tickets that supposedly went on presale to certain users, including me, at 9 am that day for values much higher than face value.

I am an avid concert goer and have been for the past 20 years. What Ticketmaster is now able to get away with is its TicketsNow.com scam which is simply akin to robbery (read: larceny). In the last 6 months, I have tried to purchase tickets to 3 different events at Madison Square Garden with absolutely no luck--Roger Waters, Rush, and now today, LCD Soundsystem (certainly not a band on the level of The Rolling Stones or Bruce Springsteen).

Each time, I was met with the same problem; I try for pre-sale tickets through the fan clubs for each act with no luck. Then I try for tickets the day they go on sale to the general public, again with no luck. But here's the thing. As with the other events mentioned, I was on the Ticketmaster website, logged in and on the ticket page at 10:55, waiting for the 11 on sale time. The clock hit 11, I hit the "Find Tickets" button, and there were already no tickets available. How is that possible?

Well, oddly enough, Ticketmaster suggested I go over to TicketNow.com, which is owned by Ticketmaster. What do you know, I could buy tickets, at literally 10 times what the face value is.... only to be charged a $30+ "convenience" fee per ticket and $4.95 to download the tickets! The thing is that these tickets have been on sale at TicketNow.com, since before they went on sale at Ticketmaster. Now how is this possible?

This is a gross abuse of the common music/sports/entertainment fan, and clearly, it is not going to get any better. Why should they stop when they can clearly get away with it? Why sell tickets through the normal Ticketmaster interface, when they can kick them over to TicketsNow.com and collect 3 times the convenience fees?

Additionally, who are these people who are able to get tickets, premium seats, before the show even goes on sale? It's a scam and a classic example of unfettered corporate greed. I will continue to write you every day until something happens here. So get used to seeing my name, because I am sure nothing will be done about this.

I ordered two tickets to a L.A.Clippers game. I also purchased a parking ticket for $27. When we arrived at our parking location, we handed the attendant our parking print out receipt. As he was looking over the print out, he called over another gentleman they started speaking in Spanish. He then turned to me and explained that we brought the wrong print out and that they would not be able to let us park there even though the print out clearly stated we were in the right parking lot, had the reservation number and receipt.

According to the attendant, they keep track of all the ticket numbers and need to send them to Ticketmaster to get their money. If they keep track of who parks there by the ticket number, they should easily be able to see that I did not park there. I was upset, but there were several public parking lots even closer to the Staple Center, all of which only charge $8. I figured I would pay the $8 and call Ticketmaster to have the $27 parking ticket refunded which was purchased through them.

When I called Ticketmaster, I spoke to a lady named Alma, who was very unprofessional and rude. She told me that it was my fault for printing out the wrong paper and they would not refund my money because of negligence on my part. After telling her that if they don't refund my money, I will just dispute the charge with my credit card company. Alma replied by saying if I do so I will be banned from using Ticketmaster forever.

I'm not one to argue over $20. At this point it's a matter of principle. The unbelievably rude service they have, Ticketmaster must think they are not the only ticket brokers out there. I will ban myself from Ticketmaster. You guys are definitely not the only place to purchase tickets. I rather pay double the ticket value than to give a company like Ticketmaster any business.

I purchased 3 tickets on Jan. 9th, 2011 to see Adam Carolla live in Napa, CA on Feb. 4th. I always opt to have the tickets mailed to me. I never had any issues in the past with Ticketmaster. About a week before the show, I e-mailed Ticketmaster and told them my tickets had not arrived yet with no reply. If they would have arrived on the day of the show, that would have been fine. I never received my tickets. My credit card was charged $156 and change. My plans were canceled needless to say. The following Monday, I called Ticketmaster. After jumping through several hoops, I was connected with a human. With my explanation, he looked up my transaction and informed me that "the tickets were never printed".

That explained why they never made it to my mailbox. I asked him if I was going to get a refund or a rain-check for another show. He briefly put me on hold and returned. After talking to his supervisor, he informed me that "there was nothing they could do for me". I couldn't believe what I was hearing. They got my $156.00 and that's that. I am entitled to NADA-S.O.L. This is how they treat their loyal customers when they make a mistake! I will never use Ticketmaster again! I have disputed this charge with my credit card company.

I tried to book 2 Yanni tickets at a small venue in San Diego and had great seats allocated. I entered my credit card details and the system rejected it on the grounds that the 3 digit security code was incorrect. I tried to re-enter a number of times and lost my place (and seats) as the site timed out on me a number of times.

Finally, I successfully used a different credit card, but got much inferior seats (and lost cashback bonus on the card I originally tried to use), and it took about half an hour of hassle. There was in fact nothing wrong with the security code. The problem is that an earlier version of the card (different expiry date and security code) was on file at Ticketmaster and their system confused that old card with my new card.

I called Ticketmaster spoke to a representative and a supervisor and told them they should refund the convenience fee as there was no convenience involved. They said they would investigate and I would hear back in 7-10 business days.

After a month, I heard nothing. I called back and spoke to another representative and the supervisor who told me I should have updated my credit card details before ordering, that it was basically my fault. Their system mismatched the credit cards that all sales are final and they would refund nothing etc. The last supervisor I spoke with, Michael was especially unhelpful.

Ticketmaster have a virtual monopoly, charge almost outrageous fees, play hard-ball and do not have the courtesy to make a small refund to attempt to appease an inconvenienced customer when their system goes wrong.

My complaint is far less serious than others I see. Ticketmaster seems to operate with an arrogant, monopolistic culture.

Okay, this has to be the worst website I have ever had to deal with in my whole entire life. The people on the phone were nice, I'll give them that. But even they didn't have an answer about why their website says one thing and does another. All they have to say is "Sorry". Sorry is not cutting it when you sit in front of a computer simply trying to buy tickets for a show that says is not sold out but then really is when you try to buy them. Or says they're sold out and everyone you know also knows they're sold out which is why they bought tickets for the same show in another state etc. But then you can ** buy a ticket when you click to put in your information.

Tell me, how the ** am I gonna go to a ** sold out concert? I'd get charged for no reason? Clean up your act and give people better service because it's been years of me buying tickets and it has always been a problem. Thanks.

I purchased tickets to a December 31, 2010 concert on October 28, 2010. The tickets were to be mailed to me through USPS. I never received them. They were purchased as a gift. When I contacted Ticketmaster via email (more than 50 phone calls elicited, but received only a busy signal), I was told I could get into the concert with my receipt, credit card used to pay for the ticket, and ID. However, I live in AZ, and the concert (tickets for someone else) is in Oregon. They don't get it. It's now 2 days before the concert, and I'm going to have to eat $189, because they won't refund the tickets. If I attempt to sell through Ticketmaster, I must pay additional fees. Ridiculous! This is not my mistake. I cannot talk to a live person. The consequences are $189 plus irritation, time and trouble. I will not work with Ticketmaster in the future.

Ticketmaster has continued to have a monopoly for most venues on getting tickets. Winter Classic tickets between the Pittsburgh Penguins and Washington Capitals at Heinz Field in Pittsburgh, Pennsylvania have retailed for about $130.00 with a handling fee of $11.50 for every ticket. Today, when the New Years Eve Alumni Game between hockey greats of the Pittsburgh Penguins against the Washington Capitals went on sale through Ticketmaster, there were only 10,000 tickets sold for $25 dollars each. By the time of check-out, there was $13.50 handling charge added to each ticket.

This seems to be absolutely ridiculous and they have a monopoly and this seems like the consumers are held over a barrel because Ticketmaster is the prime seller of tickets for most events in this country. An unfair practice tend to occur when there are high demand tickets for special events and seems the booking agencies tend to get large blocks of tickets at "scalping rates." An example is the tickets for the Alumni Game held at Heinz field retailed at $25 dollars are now going for well over $300 each on Stub hub.

These tickets were also suppose to go on sale at 10:00 AM and there are reports that people got in line on the phone lines as early as 9:54 AM to get in for tickets. Along with this, people were not able to get through for tickets at all online until 10:07, and many people complained that even then, all tickets were already sold-out. For a company that is the primary company to sell tickets for events around the country, it has had many mistakes that lead to fans to be left out in the dark and the online scalpers getting large quantities of tickets that are sold at extremely inflated rates.

I ordered two tickets to a university hockey game in mid October 2010. I never received my tickets through USPS. I have spend well over an hour on the phone. I have spoken to three employees, all of which have lied to me and not been very pleasant. I was told I would receive an email confirming the availability of my tickets at will-call. I never received this email. I emailed customer service but their email app does not give any confirmation that it has been sent and I still have not heard from the company.

I was calling to get a discount on some tickets for radio city music spectacular, which they had sent me a discount code over the internet that expired at 3:00 pm (Sunday December 12). I was online for 10 minutes when the person in customer service, a male, told me to call a different number because the code was not going through and finally gave me another number where I waited for 10 more minutes! When "Jody", I assume she gave me a fake name, answered she said sorry it is already 3:00 pm right now we cannot honor the promo! I explained to her I was holding 2 times for someone to come online so she started to tell me off as why I had waited for the last 20 minutes to call! She was extremely rude and started to argue with me.

I asked for a supervisor and she said there were none! Horrible customer service. I told her that her job was not to tell me when I had to call, but to try to help me and she just proceeded to argue with me. I just told her that she should not work in customer service! I was not able to buy the tickets at the discounted price! There were 6 tickets totaling 450 dollars. I waited too long and then she will not help, stating it was 3:00 pm on the dot and it was too late! I have the time and everything else recorded on my cell phone for proof!

I purchased two hockey tickets, found out I was supposed to buy three so I added a third but it was far from the other two seats so I found and bought three side by side seats. All I wanted was to cancel the first three tickets and keep the other three. Ticketmaster "claims" to offer refunds within 72 hours. I bought them online and promptly requested a refund three hours after the first purchase by email.

Forty eight hours later, I phoned them and some lady told me to make up an excuse and use the insurance to get my refund. I said no and called back and got a guy named Colin. He said he would do what he could to help. I just got an email reply stating the "promoter of the event" hasn't given them the authority to refund my money. Of course, now the so called 72 hour refund period has passed.

I bought 4 VIP tickets for the Justin Bieber concert in Toronto in August of this year. I purchased several months before the concert (order # **). The tickets eventually arrived, but only two (out of the four) of the promotional material which included a Justin Bieber bag, a JB Calendar, a JB bracelet, a JB Lanyard, and some other merchandise.

I have called Ticketmaster VIP helpline multiple times over the past 5 months and I am getting absolutely nowhere. They keep telling me that they have "escalated it" and have not had a response from the shipper and that they will send another e-mail and escalate it again. And again. And again. I paid for this merchandise and if they cannot provide it, I told them to credit my credit card, which they refuse to do. Yet they were the ones who charged it originally. I am infuriated by this and the fact they keep giving me a run-around. I paid $460 for the tickets and merchandise. I am owed at least $120.00 for merchandise that was never received.

I bought 4 VIP tickets for the Justin Bieber concert in Toronto in August of this year -- purchased several months before concert. Tickets eventually arrived, but only 2 (out of the 4) of the promotional material which included a Justin Bieber bag, a JB Calendar, a JB bracelet, a JB Lanyard, and some other merchandise. I have called Ticketmaster VIP helpline multiple times over the past 5 months, and am getting absolutely no-where. They keep telling me that they have "escalated it" and have not had a response from the shipper. And that they will send another e-mail and escalate it again. And again, and again. I paid for this merchandise and if they cannot provide it, I told them to credit my credit card -- which they refuse to do. Yet they were the ones who charge it originally. I am infuriated by this and the fact they keep giving me a run-around.

On 11/16/10, I spoke to a representative at Ticket Master's to purchase one (1) mobility impaired (MI) and 2 regular seats for the Christmas Spectacular at the Honda Center, Anaheim, CA. The person I spoke to confirmed 435 row C seats 1,2,3; also explaining that their were two steps to climb. I explained that the MI person could not climb 2-steps but he assured me the seating arrangements were for MI. Not being comfortable with the "two steps", I called the box office at the Honda Center and inquired about the seating arrangements. I was told that the seats "were not" for mobility impaired (MI) and to call Ticket Master's again to get alternate seating.

On 11/20/10, I called and spoke to a representative who confirmed new seating arrangements for MI Row 226, seats 4,5,& 6 stating I should have the ticket info sent to my email address within the hour. I had not received the email tickets. So on 11/27/10, I called customer service 800-653-8000 and spoke to "Jodie" approx. 4:05 p.m. Jodie said she would forward the tickets via email and confirmed my seating arrangements to "now" Row 436 WC 1,2, & 3. I explained that I previously had Row 226 as of 11/20/10.

Jodie stated there were no records of seating in row 226. (The individual that require WC is 83-years old, and when I informed her that we would be on level 2. She was very excited and sensed a feeling of comfort being able to see clearly due to poor vision). Please note: I had not received the tickets via email from Jodie. At approximately 5:55pm on 11/27, I called the customer service line again and requested to speak to a supervisor. Unfortunately, I do not have his name.

I explained the aforementioned, and the Supervisor stated that he could not accommodate the seating. However, he would provide me a "one time customary reimbursement" of $40.20 fee charge when purchased each individual ticket. I was not satisfied with the respond from the Supervisor but we confirmed my email address and I received the tickets. (Since I do not know the name of the supervisor, he may be tracked via the email he forwarded to me). I again called customer service this morning inquiring who to complain to.

Fortunately, I spoke to "Jodie" again and she provide me with the complaint email address stating that she had also documented the transactions of this email, but there were no notes from a Supervisor justifying a $40.20 reimbursement fee. To resolve the situation, I would like to be "honored" closer seating arrangements, even if one person, out of the 3 of us, would need to be seated elsewhere. I would appreciate a response within 24-hours since the Dec. 6th show is closely arriving.

Ticketmaster's customer service is horrible. When I called to talk to someone about my mistake of purchasing tickets for the wrong time, the representative, who was outsourced in India had a thick unrecognizable accent, would not let me get a word in, and told me there was nothing she could do to help. I was offended by how incredibly rude she was. But I unfortunately couldn't catch her name or anything else she said for that matter. Needless to say, I couldn't get a refund for the $300 tickets.

On 05/07/10, I purchased three tickets from TicketMaster.com (about $300) to the 12/13/10 Roger Water concert in Anaheim. On 10/28/10, I received an email from TicketMaster asking how I enjoyed the show. Taken aback, I looked at the confirmation email for the first time which said I purchased tickets for the 10/26/10 Omaha show. I've purchased tickets from TicketMaster before, I've traveled to Asia and Europe with air and train tickets purchased online. I planned my wedding online with deposits and payments made online, and I was in Seattle on a planned trip on 10/26/10. As a frequent online shopper, I do not make these kinds of mistakes. I check and double check before hitting the submit button and there is absolutely no way that I purchased tickets to a show in Omaha when Anaheim is just down the street from me.

I called TicketMaster to rectify the matter, informing them that I do not want my money back but tickets for the show at the correct date and venue. They not only refused, yelling that the error was mine, but they were unprofessionally rude. There is still 3 weeks for the show, rude TicketMaster staff gloated in the TicketMaster computer error, which they said was mine. It doesn't cost them anything to give me tickets to a show that I purchased.

Ticketmaster had an American Express ticket presale for the Kenny Chesney/ Zac Brown Concert that will be happening in June 2011 at Lincoln Financial Field. The advertised ticket prices ranged from $25 to $200, the $25 tickets being a good deal even after the ridiculous fees. I proceeded to buy 8 tickets at the $25 price range on the presale date, November 15th. I got an email on the 18th of November saying the tickets had been printed and shipped then on the 19th of November I received an email from Ticketmaster saying there was a mistake on their end and I would now have to pay an additional $74.50 per ticket, $596 total, by December 3rd or the tickets will become void and not get me into the concert on the day of the event. This is worse than a bait and switch scheme; Ticketmaster has now resorted to extortion from their customers.

The order is 13-13765/mtn; I requested a refund for tickets I purchased to an event 11/6/10. Due to a family emergency we had to be out of town and could not attend. I called the day of the event. I spoke to a rep named Jeannie who said she would request the refund and get back to me the same day. Five days later a different rep called and left a message saying no refund but we could reschedule the event. Our family emergency has now become a death in our family and attending an event of any kind is out of the question. I just want a refund. But no one seems to understand that. Never, ever again will I attend an event that requires using Ticketmaster!

I purchased Stone Temple Pilots VIP package for over 300 dollars. The event was postponed. Ticketmaster sent me an email indicating that I could get a refund simply by responding to the email with my name, order number, and last four digits of card used for purchase. I did this before the deadline but am now getting the runaround. They now tell me that they have initiated an "investigation" into the refund. This is poor service! I will never use Ticketmaster again.

I recently had an issue where I purchased tickets for Five events on Ticketmasters website. They charged four events to a work card which I was previously authorized to use, but it was not the card I chose for these events. So now, it looks like I tried to steal from my job. At first, I thought I was double charged and that it would be quickly cleared up. This was not the case. I spoke with several of ticketmaster's representatives who said that the card was reimbursed and I had nothing to worry about.

What I needed from them was to admit that it is possible for ticketmaster to charge the wrong card. Two representatives told me it was possible and happens but they were not willing to put it in writing. I spoke with a supervisor who told me that I could email their legal department and if they felt it was worth their time they would contact me. Needless to say, they never responded to my email. The police department on the campus where I worked gave me about four days to come up with evidence to support what I told them.

Despite the evidence I had to support my claims, I was still arrested because ticketmaster would not admit that mistakes happen on their website. I have since lost my job but the case has been dismissed in court. Unfortunately my job needs ticketmaster to admit that their system has flaws in order for me to get my job back. Ticketmaster is a very large company looking out for their best interests so they can care less about how this has affected my life. I have never been arrested or gotten into any trouble in my life and was in the process of testing to become a police officer. I am interested to know if anyone has had a similar issue of Ticketmaster charging an event to another card on their account when they specifically chose a different card?

I have tried calling Ticketmaster since 9 am this morning. It's now 21.50 and it has been engaged all day. Their website continually crashes every time you go on to book tickets, too. Knowing that there was going to be such a demand for Take That tickets, they should have been better prepared!

I would like to know why tickets are dearer purchased on the web when all other companies are cheaper.

My wife and I purchased tickets to the Bad Company Concert at the Hard Rock Cafe in Tulsa, OK for October 7, 2010. We had carefully made the purchase being sure that we were on the front row. Upon our arrival at the venue we were told that our tickets were not front row but the back row on the opposite side of the aisle from where our seats were supposed to be. Seated around us were several couples in the same situation. It appears that Ticketmaster fraudulently sold tickets that had already been sold or were not available. Ticketmaster is 0 for 3 in my experience. We have gotten the names of the people around us that had the same problem. Traveled 5 hours one way to be in the front row of this concert. We could not even see the stage because of people standing in front of us. We were seated in the far back corner of the section.

I used the online service to purchase tickets for an event in NJ. When the order was complete, the event printed the event but at another location/Detroit, MI. I immediately contacted their office and the fee of 91.50 was credited in its entirety. I was asked did I want the original event, I replied no that was ok because I was told all tickets to be seated was sold out only standing was available I replied "no". Weeks later I received a debit to my checking account for the amount of the New Jersey ticket(s). I contacted ticket master on Oct. 05, asking of the transaction and was replied to by representative Pauline that my account will be researched and I will hear from their offices within weeks ahead by e-mail or phone accordingly.

Ticket Master must hold out on good seats to all their events. Twice this month I bought tickets to events, both time I logged in at the time the tickets went on sale and both times the best seats available are in the upper sections of the arena or stadium; once for Trans Siberean Orch and one for the Big XII championship game last year and this is funny. I wanted to take my family to the George Mason vs Creighton basketball game at GM, Ticketmaster said the game was sold out. We went and bought tickets there at the window, and the place wasn't even half full.

Why do corporations and universities use this service? Do they know how unfair TM is? How come nothing gets resolved, and TM says, "Oh we are sorry I hope you can still attend or sell your tickets to someone who can use them".

Something must be done. This is a horrible service. The only way you get good seats is if you know someone high up in a company. Not fair to the general public.

I paid for a kiss flip video camera package on June 8th. I paid $432.50, and still have not received it, despite numerous calls. I saw the concert, which was great, but not the hundreds of dollars worth of extras, the camera , shirt etc. When I called VIP tickets, I get the runaround. Pathetic. Someone please invent a way to strangle someone over the phone.

On August 5, 2010, I purchased 6-tickets to an Isotopes baseball game in Albuquerque amounting to $108. The game was cancelled due to rain and I was never refunded as the Ticket Master Policy claimed I would be. It has been well over a month and even after contacting them by telephone concerning this issue, they have yet to even respond to my claim. Here is the refund policy: "Canceled Events - You'll get an automatic refund for tickets bought online or by phone using your purchase payment method. If you bought your tickets at a retail location, please return them at the same location for a refund."

I purchased the tickets online. When I first contacted Ticket Master in Albuquerque, they claimed the vendor, the Isotopes, needed to call them concerning the game being cancelled. This is ridiculous that they cannot call to verify the cancellation and refund people their money. This is very bad business practice and the consumer is the victim. Please help!

I purchased two tickets for friends via a phone order and was told they would be 'mobility impaired accessible'. However, I was later informed they were not. However, they were reserved seats. I chose to keep the tickets as they were gift for friends. Again, they were not reserved seats as they were generally seating in the bleachers! I feel I was deceived on this purchase! Why was I charged for general seating? I will be reporting this to Ticket Master and requesting an explanation on why I purchased reserved tickets and received general seating in the bleachers! The physical issues were that my friends had to climb up to bleachers, which was difficult as they both have mobility issues. Additionally, thinking they had reserved seats and was told to sit anywhere in the bleachers (general seating area) was not what I paid for!

I had purchased two tickets for the 2010 Rockstar Uproar Music Festival, however, when I checked my email, I had been sent 4 tickets. I called them immediately to correct said error, was transferred from person to person, only to hear that they do not know how it had happened. Regardless, they were unable to refund me. I spent hours on the phone that day, speaking to every person I could, I even had my lawyer contact them and yet they could not help me. So basically, for a mess up on their end, I was charged double, causing my account to go negative, and me being hit with a over a hundred dollars worth of over draft fees.

The next step I took was going to Bank of America and putting a stop on it, telling them I had not purchased two of those tickets nor will I use them. They temporarily restored my money and reversed the overdraft fees. Now, two months later, I received a letter saying that Ticketmaster says that I had purchased all four tickets and that they are going to re-bill me on September the eighth and the concert has already passed. The tickets still have not been used. They were online ones that could have easily been restored and I'm about to have my money taken from me once again, right when college is starting and I need it the most.

I bought tickets for the Train Concert on August 31st 2010 at White River State Park in Indy and I also paid $20 for VIP parking. We got to the event and was told that we had to go into the parking garage for VIP. When we got to the garage, it had a big sign "Event Parking $10." I stopped and spoke with a lady who said that I didn't have to pay for parking since I had the VIP, and I said, so your charging $10 for parking that I paid $20 for? She said, I guess so, but you have to deal with Ticketmaster about that.

I called today and was on hold for over 40 minutes and finally hung up. I'm sure that's what they were hoping. Oh well, lesson learned but it's a total rip off and I know it's only $10 but it's the principal of the issue.

I just lost $10 and it's not right for them to mislead people into thinking they are getting some special deal for parking for $20 when you can just pay $10 when you arrive.

I purchased my Goo Goo Dolls tickets on June 12, 2010 for the August 22 concert, when they were released for sale. I also purchased a VIP parking pass. They were to be mailed to my home. After 3 weeks, I realized that my tickets had not arrived. So my husband called Ticketmaster to ask if they were still en route.

After holding for 45 minutes, a Ticketmaster agent told him that my tickets had been returned as undeliverable, and that I could go pick them up at a retailer. I went to the retailer, and they took my card and ID. Yet they could not find my order in the system. We called Ticketmaster again (45-minute hold and 5 days to concert) to find that parking passes could not be printed at a retail outlet and they would FedEx or UPS ship them to me. They would arrive Friday morning, and I would have to pay the shipping fees. My husband informed them that my paying the fees would not be acceptable, so they comped my fees.

Friday afternoon, my tickets had still not arrived. I happened to check my e-mail and saw my shipping confirmation that my tickets were in Kentucky and would be delivered on the 23rd. (Again the concert was on the 22nd.) After waiting on hold for a total of 2 hours and speaking a total of 15 minutes to a rep, I was told that I would have to pick up my tickets at Will Call. I informed the second rep that I spoke to that as I lived 2 hours from the venue, this was not a possibility for me and what was the reasoning in parking my car, walking to Will Call, getting my parking pass, then returning to my car to re-park it.

They eventually cancelled my parking (and I still haven't seen the money from that). I picked up the tickets at an area retailer and ended up watching the concert alone and walking to the free parking section alone, because my husband could not prove that we had tickets for the concert in time to schedule off from work.

I love the Goo Goo Dolls; Switchfoot was a surprisingly fun group. But TicketMaster can fall off the face of the earth, and I would be so much happier.

I have to say Ticketmaster is the worse company I've ever had to deal with! I was trying to buy George Strait pre-sale tickets (Fanclub only) and got detailed information on how to enter my username and password on Ticketmaster. Yet when I entered the information, guess what? Ticketmaster would not accept it! I entered it 40 different ways and no matter how, they still wouldn't accept it. I called the Fanclub and of course, they were no help either, so buyer beware! They don't really want you to have pre-sale Tickets! Oh and by the way, there is no way to contact them by email on their website. That should be your first clue.

I've never complained in my 46 years of life but X- Games/Ticket Master just changed that. We were sold seats at 16 bucks plus tons of fees to go to the X games. We sat at Bleacher C which was laughable at best. There was no view of any event. I really feel as though I was grifted by Ticketmaster and X Games. Please look into their deplorable practices.

I am completely shocked and angry at the way Ticketmaster operated during a recent transaction I had with them. I received an email a while back from Ticketmaster detailing the pre-sale Justin Bieber tickets on June 9. My daughter is a huge fan, so I signed up that day and got 4 tickets, for my daughter, 2 friends, and myself. They seemed like lousy seats to me, first section, right behind the stage, but I'd sat in the same vicinity for the U2 Elevation tour a few years back, and those turned out to be great seats.

Then I received a phone call from Ticketmaster on July 19 saying that the stage view would be obstructed, and they were re-issuing comparable seats. When I received the new tickets, I was stunned to find out that they were at the back of the Saddledome, in the 3rd section, practically nosebleed seats. How is that comparable?

I phoned Ticketmaster to complain and hopefully get better seats. I spoke to whoever answered the phone, and this person said she'd see if she could upgrade them. Nope, there were no more seats at this soldout show. I asked to speak to her supervisor. Kay was this supervisor lady's name. She couldn't be more apologetic, and I know this is not her fault, but she couldn't do anything for me. Ticketmaster is a complete rip off artist of a company. They suck customers in with pre-sale seats, and then re-issue?

I purchased two tickets for the Kings of Leon show in Chicago on 7/24/10. These are e-tickets that require the credit card and driver's license of the individual who purchased the ticket. They are nontransferable. I am unable to attend the event due to a medical procedure I'm having that day. The only way my friend can get in the event, per Ticket Master, is if I give my friend my credit card with a statement allowing use and a copy of my license. My alternative is to allow Ticket Master to try to sell my tickets with an additional seller's fee that they will take from me.

I purchased three tickets with a face value of $28 for a concert. The fees tacked on came to $34.75. I ordered the tickets online and printed out the tickets. There was very little overhead for Ticketmaster. This is outrageous! There has to be something to limit the amount of fees paid. When the fees exceed the cost of a single ticket, that's robbery. The fees were more than 28% the cost of the entire purchase. There should be something to limit fees to more than 15% of the purchase.

I bought tickets for a concert, where the tickets cost $20.00 face value. Ticketmaster added fees, not including delivery of any kind (nothing special), that added up to $31.75! A $20.00 ticket for $31.75! Almost $12.00 in fees or more than 50% markup! There needs to be a class action lawsuit. Customer service was obviously a computer-generated email that didn't address the hidden fee that is only revealed at payment, and then in small print. They are criminals and like many other large companies, our government lets them get away with it.

They double charged me and refused to help. They were rude and unhelpful. The girl was useless and kept putting me on hold so "I could calm down". I got annoyed at her since she's very stupid and unhelpful attitude. If they think this is customer service they should be shut down. I believe what they did was fraud and will report it to my bank. I'm out $97 due to their dishonest practices.

I ordered two tickets for a concert on June 1st. The concert is taking place on the 19th of June and according to the website tickets sent by USPS will arrive in 10-14 days from the day of purchase. My tickets didn't arrive by the 17th so I called and reported them missing. The person on the phone was totally unhelpful and rude and told me he didn't know where the tickets were printed or mailed from. The next day the day before the concert my tickets arrived but they were not post marked the 7th as I was told they had been mailed on the 7th. They were post marked the 15th. When I told the customer service rep he argued with me that that was untrue and they had been mailed the 7th. I told him I was looking at a post mark of the 15th and he basically didn't believe me.

I purchased two tickets online for a gift for my son in Boston (I live in Florida). After my purchase, there was a statement on my receipt that said they were electronic, nontransferable and the purchasere had to show the credit card used to receive the tickets at the box office on the day of the show. I live in Fl and did not plan to attend. I contacted immediately and receive a statement saying they were non-tranferable and I had to be there on the day of the show. I lose $84 for a show no one can attend.

I am extremely dismayed at the exorbitant fees Tecketmaster charges, considering there is often no other way to purchase tickets besides a venue's box office, which is often impossible for people. As an example, I recently wanted to by a $35 ticket, and the fee is $11 PER TICKET. As a result, but family and I will not be able to attend the concert, as the fee for the three of us would be nearly the price of one full ticket.

However in a few years the company had become a huge and nasty monopoly.

Recent Gogol Bordello performance at the Williamsburg Waterfront, Brooklyn, NY Fri, Jul 30, 2010 06:00 PM: the official ticket price is $36 and Ticketmaster is charging $10 per ticket as convenience charge. That's 27% per ticket. We are talking tickets sales, no heavy labor involved. At most they should be charging per order, not per ticket. And the WORTH of all--there is no alternative. The venue does not sell tickets, no ticket booth anywhere sells tickets-- it's a monopoly.

It's not a single case either. I discussed it with plenty of people and the situation is getting out of hands. Ticketmaster is increasing the charges across the border and in many cases is the only source to get the tickets. I am recently on unemployment, I was going to go to the concert with my son and simply decided not to go. It is not only the question of money, but a mater of principle. There are plenty of people who can not afford such extra payments.

I purchased 5 tickets for the upcoming Eric Clapton show at Riverbend. The "ticket price" was listed as $31.50, but by the time I checked out that per-ticket cost had risen to $45.90! There was the ticketmaster fee, the venue fee, the parking fee, and to top it all off, there was a "processing charge" of $5.30 tacked on at the very end! So it was nearly 50% of the ticket price added on in fees. And what exactly is the processing charge when I already paid ticketmaster more than $12/ticket just to buy them? Wasn't that the processing fee?

Bottom Line: Tickets with a "face value" of $157.50 ended up costing me $229.30, and that is a rip-off of criminal proportions if you ask me!

I just got jacked for over $66 for 2 tickets that are listed by the concert hall as being $20.50 by TicketMaster. Not only did I have to pay for their $8 per ticket convenience fee, but then I had to pay an extra $2.95 per ticket to print the ticket out on my own printer? How exactly is it legal to charge me to print something out on my own equipment? That is highway robbery. I pay for that ink, not them. I bought that printer, not them. How are they able to charge for a service that they do not own?

I purchased 6 tickets to the Kiss 108 concert for May 22nd in Mansfield, MA. On April 9th, my daughter convinced me she had to bring one more friend. I tried ordering one more ticket from Ticketmaster, but the lawn seats were sold out. I was able to get one more ticket through the Ticketmaster company "TicketsNow", but had to pay $74.66 for a ticket that would have cost $47.35 ($35+$12.35 handling). Yesterday (4-27), I happened to look to see if there were tickets available and there were! Today I can buy a lawn ticket for $47.35 again. According to Ticketmaster, there were more tickets released by the promoter! I paid $27 extra for a ticket under the premise that tickets were sold out, but they were not. This is very wrong.

Despite previous complaints, tickets for a concert in Oct. at both Madison Square Garden and Nassau Coliseum are advertised for presale on May 3rd but premium ticket agencies are already selling assigned seat at least as of today April 20th. This means best tickets cannot be purchased at face value. If you want best seats, you can only get them by paying way above listed prices. This is unfair and is the only way Ticketmaster operates.

I agree with all the comments about Ticketmaster. It seems that the company does not have any serious competition and as a result, unfair consumer practices go unchecked. Ticketmaster changed my ticket order weeks after I placed it, and without notifying me about the change they made, charged my credit card for a quantity of tickets I did not order.

I received one single pavilion seat ticket when I ordered, and have a receipt for four. I was not notified that Ticketmaster wanted to make any changes to my order, and I did not approve anything other than what I ordered be charged to my credit card. I called customer service multiple times in an attempt to return the single ticket. Who wants to sit at a concert by themselves? Each time, the customer service representative cited the company policies and that Ticketmaster reserves the right to change any order at any time without notification and tickets are not refundable.

With any other public company, these selling practices would be considered unacceptable and consumer unfriendly. With Ticketmaster, individual ticket buyers seem to have no ability to influence change in these practices or even be dealt with in a fair manner. The company is too big to be concerned about the way it treats its customers. I lost $157.50 due to being sent an unusable single ticket and hours of my time trying to resolve the issue with Ticketmaster service reps.

Hey Ticketmaster, I bought five $50.00 tickets for the April 16th performance of "Dream Girls". I expected to pay a small handler's fee but $71.80 is outrageous! I now know why there were so many empty seats. Who can afford it? I am a retired senior and it took me a long time to save for this occasion. I'm just probably spitting into the wind. I'm sure you've spoiled many performances because of fees. Just thought they should know, I won't be buying from Ticketmaster in the future!

I was in the middle of a purchase. The server continued to say error. I continued to correct the error field with the correct information. My purchase was complete and the server sent me back to the ticket purchase area without completing the purchase. I spent hours trying to get that ticket, purchased the ticket, and the server states that I do not have a ticket purchase history.

We attempted to buy tickets for an upcoming concert in Allentown, Pa. We signed on at 10:00 when tickets went on sale. Repeatedly, the only tickets available were "grandstand obstructed view". Soon after a short time, all tickets were gone. However, during the time of trying to purchase tickets, upon checking various private ticket companies/scalpers, there was tons of reserved track seating available for 3-4x the face value. I also discovered that you could buy these tickets for the obnoxious price over a week before they went on sale to the general public.

How is it fair to allow Ticketmaster to sell tickets and make money prior to the public? Why should I only have the opportunity to see a show by paying hundreds of dollars?

It is so unfair to the public that we cannot see a concert/show because tickets are supposedly sold out. My 14 year old daughter doesn't understand the fairness of this and neither do I! Something seriously needs to be corrected here!

I tried to purchase tickets for Iron Maiden show in MSG (07/12) on Ticketmaster website a few minutes after an official sale started and no tickets were available. Now I'm seeing tickets on numerous bidding web sites (e.g. ticketliquidator.com) where they are sold 1.5-2 times more expensive than the original price on Ticketmaster.

There has been countless times that we go to the Ticketmaster website to buy tickets for concerts exactly at the time of the sale and in some cases with a code sent from Ticketmaster for fans where you supposedly can buy tickets one day prior to when the tickets go on sale for the general public and on all cases, the only tickets available are for the last rows or sold out entirely. How can it be that if you search for tickets exactly at the time of the sale or 1-2 seconds after, they are sold out of the premium seats? However, you can bid on them 15 minutes afterwards for 4X the amount on tickets auction sites from people that do this for a living. There has to be some kind of agreement that these people have with Ticketmaster.

It just doesn't make sense at all. It is not only once or twice but is a consistent problem with popular concerts. I understand that artists probably give away some premium seats to radio stations, recording labels, etc. but unfortunately most of these tickets show up on auctions. There has to be some kind of investigation on these practices where the general public can have a fighting chance of buying these tickets at fare price instead of buying them from professional scalpers for 4X or 5X the price. Only once in the last couple of years has an investigation was conducted that I know of and that was because a large number of people complained and that was the Miley Cyrus' concert but after that was settled, Ticketmaster and scalpers continued with their cozy little business and the general public can't do anything about it.

Now, we understand that the market sets prices and it depends on demand as all these scalpers' defense is. However, the way that should work is that if people try to buy tickets the day that go on sale or presale that they can get tickets at regular prices. If people decide to go to a concert 2-3 weeks before the concert then they can buy them from scalpers or auctions. It would be the price they would have to pay for waiting to buy. States should pass laws to prevent these practices. And the defense that Ticketmaster has that they can't do anything about it and it is just a bunch of bologna. They know about it but allow and condone it. Why would they have a link to an auction site if they can't find the tickets you searched for if they weren't on in the action then? Just my 2 cents!

This is the third time I have had the same problem. All different times I wanted to get tickets for Lady Gaga for my grandson as a Christmas gift and now again for his birthday. I have an account to make it faster. I was on the website 10 minutes ahead waiting for 10 o'clock for the start of the sale. I went on immediately for 2 tickets at any price, whatever I could get. They put you on this wait that started off with 8 minutes then kept jumping around up to 15 minutes, then down then up all in all.

I was on the website for over 1 hour and nothing was available, yet within minutes you can get almost anything you want on Gotthetix, Ticketliquidator, etc. If there are no tickets available at the moment the tickets go on sale, how do these companies get all the tickets they have available for sale at 3 times and more the price? This happens all the time. I never did get tickets through Ticketmaster. But my daughter found some off some site for about 4 times the price. What a scam!

I ordered 4 tickets to Daniel Tosh at the Mirage on 2-10-10 for a show on 3-27-10 through Ticketmaster.com. I went through all the steps and received my confirmation number and the assignment of the seats. I noticed after almost a month I had not been charged for the tickets, so I called and they said they could not find my order. I gave them my confirmation number, address, credit card info etc. Still no luck.

Then I was bumped up at customer service and the girl on the other line said that was a confirmation number that could have been theirs but they couldn't find a record of the order. She searched for replacement tickets but the 2 shows were sold out and she said, "sorry, but your credit card didn't get charged." That's insane! I want the tickets, ordered the tickets and you mess up and this is the excuse you give? The reason there are so many complaints against them is they have the only game in town. They can treat customers any way they wish because if you want tickets you have to go through them to get them. That is why they can charge ridiculously high "service fees" to not fill ticket orders.

I ordered tickets on line from Ticketmaster for Chicago/Doobie Brothers, June 26 at Cynthia Woods Pavillion, Woodlands, Texas. Found seats that were accommodating to my handicap and number of people in my party. Information exchanged and verifications for assurance. When email arrived with the tickets attached they were for Dallas June 25.

I attempted to call immediately. It took 30 minutes. I explained what happened and they issued a full refund, naturally. But when I asked them to allow me to purchase comparable tickets, best seats were gone. What they offered were inferior seats that were not accommodating to my handicap or to the number of people going with me. Inferred: we, Ticketmaster, ** up but you are the one going to suffer. I am confined to a wheelchair and do not attend outside events much. Transportation issueI'm realizing this is not a big thing to most people.

When I find something I really, really want to see and getting the people to transport me and attend the event with me. It is so exciting and gives me some light in a usually dark day. I was traumatized, angry, and depressed that something I had been looking forward was destroyed by someone other than me yet I am the one suffering the consequences.

Entertainment Rewards, Entertainment Publications LLC, Ticketmaster, IAC, all owned by Barry Diller. Has been ripping ticket buyers off for years and is still doing it despite a class action lawsuit.

Phone: 212-314-7300.Web Address: entertainmentrewardsclub.com.

I hope this helps anyone looking to recover losses. After some rude treatment on the phone @ Entertainment Rewards 1-866-364-1333 I was given this email address askus@entertainment.com and despite many requests, no other information. So I wrote and asked for a refund:

"to: Entertainment Rewards. I am writing regarding charges that your company has made to my credit card. Your company has made monthly charges of $9.00 to my account. These charges were unauthorized. I have never requested any service or product from Entertainment Rewards, nor have I provided you with any of my account information. I have never received an invoice or receipt from Entertainment Rewards for any service or product. I have never used of benefited in any way from this program."

I telephoned your customer service center on March 1st 2010, to request that these unauthorized charges be refunded. I spoke with a customer service supervisor named "Royce 147" who, agreed to refund one 9.00$ charge and refer my account to The Customer Advocate Group. I asked him to look up this account to verify if it had ever been used. He told me it had not been used. When I asked "Royce 147" for a printed statement of this account, I was told he could not provide that to me.

When I asked for contact information regarding The Customer Advocate Group, I was told he could not give me that information. My credit card company has issued me a new card and a fraud report has been filed with Capital One. I hereby by demand that all unauthorized charges that have been made to my account by Entertainment Rewards be refunded immediately. Thank you for your prompt compliance with this request. I finally got "Royce 147" to agree to refund 7 of 20 charges to my card and was referred to this email address feedback@entertainmentrewardsclub.com for appeal.

He would not provide me with a feedback phone number or any written statements from this account. (Other than the email in which he wrote to me)..."In addition you requested a statement about the use of your account. To this date there is no activity on your Entertainment Rewards account".

Then I found this: Mancini v. Entertainment Partners, Ticketmaster, lAC et al (2008): represent defendants in putative national class action alleging violations of consumer legal remedies act, unfair competition laws, and fraud arising of Entertainment Rewards enrollment process.

General: 310.312.4000, that this case is under appeal in federal court.

By the way: "What's in your wallet?" I was told by a Capital One Fraud Investigations Supervisor , "Capital One will only uphold a fraud claim if there is police involvement".

I have not as yet recovered 13 of 20 charges, and I have no intention of letting this go. If anyone knows who the prosecuting attorneys were, please post it.

I purchased 2 Missouri Valley conference tickets online through Ticketmaster and 2 more tickets over the phone. The agent over the phone assured me that the tickets he was selling me would be the ones right next to the ones I purchased online. I verified with the agent 3 times before I authorized a charge on my credit card. When the confirmation e-mail arrived 2 days later, it showed the tickets were in the wrong section and now I'm being charged $278.25. I already spoke to Ticketmaster's customer service manager and he said they have a no refund policy, no exception.

I ordered tickets to the Shrine Circus in Muskegon, Michigan. The tickets were $7.00 each, but I was also charged a $3.45 convenience charge each. Okay, so I paid it. The tickets never arrived! I tried calling their customer service line 3 times. I was always told that they were experiencing a high volume of calls. I finally resorted to email. I was replied to quickly enough, and told that there would be tickets for me at the call window. I waited for over 20 minutes from the time I get to the front of the line.

They can't find any tickets for me! I was finally sent to another window. They are on the phone and on the computer, but still can't find the tickets. I finally told them to cancel my tickets through Ticketmaster and just print me 4 new ones. They printed the 4 new ones, but as far as I know, never canceled the old ones. Why was I charged a convenience charge? Where did I get any convenience?

While we did get to see the show, I am out of $13.80. My husband almost got a ticket while waiting for me in a 15-minute parking area, my blood pressure went up, and I was snappy with my kids for the rest of the night. We had to leave an hour earlier than planned, and almost didn't get to eat prior to the show. We had to eat in the car instead of sitting down as planned and just made the whole thing less enjoyable.

What happened? Just like everyone else, I called exactly when tickets went on sale, and was told no tickets were available, then went to all these vendors, and lo and behold, hundreds of tickets at triple the price! Ticketmaster should be ashamed of themselves. Half of these people buying tickets are for children, and I know not a ** thing will be done about it. That's the sad part. Not one person reading this will really care.

I bought tickets for the Women's Big Ten Session 4 on 3/2/10. "Best Ticket" was section 12. Today, 3/4/10, looking at tickets "Best Tickets" Section 5. I call to find out how center court was offered today and not on 3/2; I was told by the operator that I should have called to buy tickets, that they have a bigger pool to look at. I told him it didn't seem right and to change my tickets because they were the same price and was told no can do refunds. What a scam. There should be a law against doing this; you are at their mercy. The supervisor was very cold and rude. I think they do this because they are offering court side center to brokers and their own employees. Best Seats should be best seats.

I purchased Ringlng Bros./Barnum & Bailey Circus tickets for my 2 kids. That's 2 adults and 2 kids but when I printed them out the venue was for the Crown Coliseum in Fayetville, NC instead of the RBC Center in Raleigh, NC. I realized this when I handed the tickets to the lady at the RBC in Raleigh trying to gain entry and she said the tickets that I had were for the Circus at the Crown Coliseum in Fayetville, NC. I live near Henderson, NC which is about 45 minutes north of Raleigh. Why in the **** would I buy tickets to an "illusion" circus show in Fayetville?

After being told by the staff at RBC to call TicketMaster and explain and they would refund the money or offer tickets to another event, I was told by "Mario" that it wasn't anything he or Ticketmaster could do and I was ****** out of $112.40. This is bad business. I will fight to get my refund as I am a single mother with 2 children on a fixed income.

TicketMaster can do the right thing or they can answer questions from someone with a lot more education than myself. My kids and my mother did enjoy the show at the RBC Center but my son was ill because we had purchased lower level seating via the online purchase and had to sit at the very top of the RBC Center for our show. Big companies need to grow a "set" and do what's right instead of what may be in the manual. Rules are made to be "flexed" sometimes and you can rest assured that ticketmaster has lost me and my families' business forever!! I hope the "higher-ups" at ticketmaster sleep well knowing that they made a 4 year old cry because his mom got ripped off for $112.40!***** U ticketmaster and your ****** policies!! !

I want to see "Lord of Dance" show at Cobb Energy Centre, Atlanta, GA 30339. You can only buy ticket at Ticketmaster and they charge way too many fees. I am outraged at the fees being charged by Ticketmaster but have no choice because they are the only one I can buy ticket from.

Today at 10am, when tickets went on sale for the Crossroads Guitar Festival, I am on the phone with no luck getting an tickets. So I figured the computer has too many people at one time. So I called a Ticketmaster operator he can't get any. Then when I look at all these so called ticket agencies (still scalpers in my book), they have tons of tickets only problem two times the price and more. What a joke If this is only limited 4 to a customer how can they end up with this amount. And I would like to know how many tickets were sold to the public. I wish there was a way to protest. Maybe there is any of you reading this, lets protest by not buying anymore tickets from Ticketmaster. What else can be done so that the fans don't keep getting ripped off.

The face value of the tickets for Monster Jam Trucks: (Hampton) adult $22, child $7. $5 off per adult if you go to advanced auto parts and for coupon. The coupon is not good at least at Farm Fresh. And for 2 adults $44 and 3 kids $21, you might think that's $65, right? No! It's $107.00 after all the hidden charges. What a rip off!

TicketMaster is a crooked ticket company that has one thing in mind. That isn't to sell tickets for shows to hook up the fans, that is to make the most monies off of the fans that they can. They do this by rigging every popular show so that there are absolutely nothing even close to the stage. The only way to get those seats are to buy from their scalper auctions or artist VIP package prices or TicketsNow which is their scalper website which conveniently has most of those good seats listed.

Today for Jimmy Buffett Today I had 10 friends from all over, try to buy anything for any show and there was absolutely nothing even close to the stage. Not only were the prices a ripoff $300 but you couldn't even find one good seat. This is because of the money-hungry crooks at TicketMaster who feel that the tickets belong in the hands of the scalpers (themselves) so that their people can reap the big profits. What happened to the days when the ticket company just distributed tickets with not any care about anything else?

Now TicketMaster and the promoter are out to steal from the public. TicketMaster needs to be stopped ASAP. Otherwise there will never be a good seat left for any show. I can never ever find any good seats for the popular artists. You will have to pay 2-3 times face value to the crooked TicketMaster for the good seats. Now that Livenation and TicketMaster have merged, they now control over 200 artists which simply means more corruption and less good seats. These crooks need to be stopped!

I purchased a ticket for my son for the Flyleaf concert at Mohegan Sun Arena for Sat. Feb 6th, 2019 at 7 pm, in Wilkes Barre, PA. Although this area got no snow, we live in Reading area, got well over a foot of snow. Much of the area and surrounding areas, Philly, etc., were declared state emergency and disaster areas and we were told to stay off the roads. I knew the venue was not canceled, this was my first call. She told me to call Ticketmaster.

Second call was to Ticketmaster. After being on hold for 20 minutes (probably high volume due to my same problem), I got a man who although was very nice and professional with me, did not know what to do. He then gave me another number to call. Hence the attitude begins. The woman on the phone decides after I explain my situation she is going to speak to me like a child. I had to hear the whole no refunds/no returns speech, the concert is still being held, we can't help you speech. And it's not their problem our area is declared a snow disaster area speech. I buy a lot of concert tickets every year, between myself and my kids and from now on will do my best to not use Ticketmaster. After I read all the other complaints along with mine, this is a business who takes customer service seriously. I would have settled for a credit of some sort. No go, a policy is a policy is a policy!

Tickets were purchased online to the Dwight Yocum concert on February 5. We took the tickets to arena, but could not find parking, and were turned away by Mesquite police. We did not get to attend the concert, although we paid good money for these tickets, and felt that this was the most poorly planned concert we had ever tried to attend. Please let me know what we can do to get a refund. At $36.00 a ticket, and there were 8 of us, so you do the math, plus clothes purchased, gas expended, toll charge, and time wasted. We are not happy Ticketmaster customers.

I used the Ticketmaster website to purchase tickets for the Editors show at the Showbox in Seattle, WA on February 5th, 2010. The total price listed on the website was $31.88 and included the $22 face value of the ticket, plus a $1 facility charge, an $8.45 convenience charge and $0.43 in taxes. When I clicked the 'purchase' link, a statement appeared that said my credit card had been charged a total of $37.55, the additional $5.67 being an order processing fee that had not been mentioned before, at least not visibly. It's already outrageous that Ticketmaster thinks they can tack on fees and charges that are more than 50% of the actual ticket price, but the fact that they don't even tell you about this until after you've purchased is criminal in my mind.

I purchased two tickets ($56.60 each plus a $30.00 facility and convenience charge totaling $150.90)through Ticketmaster on 11/20/09 for a concert by Robin Thicke on 12/21/09 for seats on the floor level of the venue. When I arrived the night of the concert I was informed that all floor seating was General Standing only and that I had to stand in line. i thought there was some sort of mistake so I made my way up to the Club Nokia Box Office to double check. They stated that the artist had made changes and that all floor seating was not available and that it was changed to general standing only (general standing only tickets were being sold for $45 a ticket no extra charges).

I told the box office that it was unfair and that I had an injury and that I could not stand for an entire concert if there was anything they could do for me. They gave me two options; 1. get a wristband to stand in the pit closer to the artist or 2. buy two additional seats in the upper levels were seating was available. The box office could not issue a refund because I did not purchase the tickets through them. The box office put my name on a refund list and told me that plenty of people were not attending and requesting a refund and that under such unusual circumstances Goldenvoice (the event promoter) would surely give me a refund and that to be on the safe side, I should call Ticketmaster to file a refund request so that they could tell me what I should do next.

I called Ticketmaster while standing in front of the box office of the venue (in hopes that they could somehow upgrade my seats) and they basically told me they could not and that if I wanted a refund that I could not attend the concert because if the tickets were scanned there would be no chance of a refund. So, I went home with a charge of $150.90 on my credit card, two unused concert tickets, and a spoiled anniversary gift for my boyfriend. A week later, Ticketmaster calls me back and denies my refund because the artist did perform (they put the wrong reason for a refund).

I had them do another refund request with the correct reason (seating changes/unavailable) and then got a call a week later stating that the promoter denied my refund because the seats "were available". They told me to take it up with their corporate office or with the promoter. I immediately called my credit card and they are investigating it on their end but to be on the safe side I e-mailed Goldenvoice (the promoter).

They requested more information and I later received a phone call from Ana F. When we spoke, or rather when she called to talk down to me, she exclaimed that seating was available in my section and that the only sections affected were the two before mine (this is a club layout on the first floor level how the first two sections in the front were expected to stand and the last section behind the first two expected to see sitting down is a good question). I explained to her that the box office told me it was standing only (as well as the security personnel) and I explained the whole night as it went. I told her if there were in fact seats and I was told that I would have walked right in. I was at the venue the only thing that held me back was the standing only policy for the floor level (were I had purchased seats) and the fact that Ticketmaster would not refund anything if I went in. She very rudely said, "Well, I was there and I can tell you there was seating available in your section" so basically I'm the liar.

So, I explained to her I was there too and the box office gave me that information and Ticketmaster told me not to go in because no refund would be awarded. To add insult to injury she then tells me that all of the people who were affected by the seating change got a refund already but since I was not affected I was not getting a refund because I chose not to attend (ignoring the reasons why). I don't know of many people who make it a habit of buying concert tickets, getting dressed, drive 20 miles to the venue, pay for parking, have a nice dinner before the concert and then decide all of a sudden not to attend the concert of one of their most beloved singers for no apparent reason. If it was misinformation or confusion it was not on my behalf I acted according to the information and the options I was given.

I am outraged at the fees being charged by Ticketmaster (25% of the cost of the ticket). I was looking for tickets for Jeff Dunham. I was so outraged, I went down to the arena myself.

I ordered 4 tickets over the phone for the musical Wicked for February 13th at 2:00 pm in San Francisco with Ticket Master on 1/10/2010. I received confirmation number, had the person repeat the date and time and it was shared at that time the tickets were going to be mailed to me. I waited to see if I would receive an e-mail to confirm order. I never received anything. Notice my Visa card was not charge and had not received tickets in the mail. I called up a week later and they said that my billing account hadn't been billed because my account wasn't correct to bill. When I went over my billing name/address, they then billed my Visa $366.00.

I still have not received tickets. When I called today they said, my tickets were for 1/19/2010 and they were to be picked up at will call. And they said they could not do anything about it because date has passed. I didn't purchase 4 tickets for a weekday play and there is not 2:00 pm time for 1/19/2010. Not only did Rick, the person that did my transaction, not get the date correct, but the time as well. How likely is that? I want to know if did this person pick this date/time because they know that hardly anyone goes during the week and they can and do incorrect dates and collect people's money. How many times has this happen to someone else is the question I want to know?

Wrong date, wrong time and even giving out the wrong information on how they would get my tickets to me? Also, did Will Call have anyone pickup those tickets on 1/19/2010 and who signed off on these tickets and show my identification claiming to be me? Or was it a friend of Rick's? Because I never received my tickets and I now have to go to my bank to dispute the charges! I will never call Ticket Master to order tickets with them ever!

I purchased two concert tickets and paid for them online, but I never received them. I called and talked to Ticketmaster and they said if I don't receive them, I have to call 48 hours before the show to get a bracelet at the arena. I explained to them imp driving five hundred miles to see the concert and I would rather have my tickets in my hand. They said there was nothing else they can do to help me. Where are the tickets? Hopefully not in someone else's hands! It would be bad if I was to drive five hundred miles and not be able to get in because someone already entered using my tickets. That is the first time I never received anything from the postal service. Shouldn't they have a return address to get them back since I never received them? And then shouldn't they be mailed to me again?

I ordered 4 tickets on ticketmaster for the King Tut exhibit in SF online. 3 out of the 4 tickets came back with the time window I selected and one, for some reason, came out a different time. I called ticketmaster to make a change to the 4th ticket assuming it wouldn't be much of a problem. Instead, they refused to make the change and said since I ordered online, the problem was self-inflicted and not their fault. The operator said he can prove it was a human mistake, because I ordered using the website, hence I'm responsible for the problem. I found that was extremely irresponsible of ticketmaster and extremely rude of the operator, and absolutely ridiculous in how they blamed the customer.

Ticketmaster online charged me around $88 for 3 tickets at $17.50 each (abusive extra charges per ticket).

Every time I am forced to use this company, I am infuriated. This time, after five phone calls lasting over three hours in total length, I received one ticket and $15.00 worth of extortionate charges, which are each hilariously termed from facilities charge, convenience charge, processing fee and my favorite --TicketFast (printing fee). This is outrageous. I use my printer, my ink cartridge and my time and they charge me to print my tickets. They even save on the postage! These outrageous practices must be stopped. I have wasted hours on the phone with these people and the overcharging is a disgrace.

I was getting ready to order some tickets on Dec. 30th. When I got my total it was 14.35 more than the ticket total. I told the guy at Ticketmaster I wasn't paying an extra 14.35 when the tickets themselves are only 15.00, so I didn't want them. He said he cancelled the transation and nothing go through. The next day I checked my bank account and he had taken the mone out. I called that day and demanded they give me back my money. They gave me back my money, but I was on hold waiting for almost an hour to get a hold of someone in customer service. I requested mthe guy's who took my order, but the lady stated it wasn't listed. Never going to call TIcketmaster again. The extra charges are outrageous.

I agree with everyone on here - they are a monopoly and must be stopped - the fees sometimes are almost half of the ticket price! And i ordered a cd from the artist once and waited on it, only to find out it was digital, that was not clearly stated in the gimmick to add on. i don't even have a home computer! i called them and they not only would not refund me, they were rude and said there was no manager and eventually hung up on me (i was not cursing or anything).

These people should be stopped - they have way too much power.

ticketmaster.com gave my personal credit card information to completesavings.com after I purchased event tix online. I was then enrolled in a Complete Savings "subscription" & charged $12 on my VISA w/o my authorization.

To add up the fees for 3 $53.50 tickets I had to pay fees of $34.15. That should be illegal. They have a monopoly and are gauging the public. I'm sick of them to the point that I will stop attending any function they provide tickets for. No matter what it is!

Everyone needs to start complaining about them. They are taking advantage of their monopoly nation wide. Something needs to be done and done soon. This is just outrageous!

I purchased tickets for an event at the San Diego Sports Arena from Ticketmaster that were advertised as "Platinum" seats, or in effect, seats that were better than those offered at the lower price. These seats were in a section to which the venue closed the entrance because it was flush with the side of a 5-walled stage. The show that was presented to me was the bustle of the backstage crew and, occasionally, the artist entering the stage from the side. First, it is a gross ethical violation to even sell those tickets to anyone while advertising them as premium seats. Secondly, I am livid that this company would be able to make itself practically immune to customer complaints such that we have to resort to website forums to complain about their business practices. Finally, it is ridiculous that a company like this is amongst the only reputable vendors for this so-called "service."

I purchased single game tickets through the University of Dayton website for a men's basketball game. I paid $68.00 all fees included but when I got to the game I found the seats were $3.00/seat in the month of December for the section I was in. My total bill should have been $15.00 for 5 tickets as opposed to $68.00. There is nothing on the UD website that states there is a price difference if you go directly through them and I did not realize that was even an option.

I purchased tickets online for a concert that was moved for an undisclosed reason. Ticketmaster refunded the ticket costs, but not the fees. I contacted three different people and each one assured me that I would receive a full refund, but when I received my credit card statement, the fees were not refunded. When I placed inquiries, I was told that "the concert was not cancelled, it was moved." This is mumbo jumbo.

If my tickets are no longer valid, due to circumstances beyond my control...that means the event was cancelled. My tickets were not valid at the new location & I had to repurchase the tickets, so tell me how that translates to the concert NOT being cancelled? I am in the process of protesting with my credit card to see what they can do.

In the meantime, I will not use Ticketmaster ever again and neither will anyone else that I know. I go to a lotof concerts and I may be only 1 person and I may not even know enough people to make a difference to a monopoly the size of Ticketmaster, but this is wrong and I will not put myself in a position to allow it to happen again!

First instance - trying to get Pearl Jam tickets in August for Oct show in Philly. Went online 5 minutes before the on sale time. After 3 hours of being told there were no tickets but to keep trying - I stopped. I rang Ticketmaster to query their system. I was told that there was probably a lot of people trying for tickets. Conclusion: Ticketmaster's system is ineffective in providing adequate online customer service. Later that day tickets were available on StubHub. Conclusion: Ticketmaster system's is ineffective against deterring scalpers.

Second instance: I went online to get Bela Fleck tickets for the show that evening Nov 22nd. I saw there were tickets available but decided to go to a Ticketmaster outlet to save fees. I went to Macy's Ticketmaster counter. The woman who served me had no knowledge of the show or the venue and had little or no training on using the computer system, in other words the service was appalling. I was charged $73.85 for a $66.50 ticket. Conclusion: There is no advantage to making a trip to a Ticketmaster outlet.

Third instance: Alicia K. concert Dec 1st. Went online to get tickets. The system advised that no tickets were available but to keep trying. I decided to go to a Ticketmaster outlet due to inadequate online system. Was told at the Macy's Ticketmaster counter that they couldn't get anything to come up. I asked were the tickets sold out. The woman said she didn't know. I asked who I could speak to and was given the Ticketmaster 1-800- number.

I called and spoke to a customer service representative who patiently listened to my complaints about my experience a Macy's and my requested for an Alicia K. ticket availability. He was obviously using the same ineffectual system and after nearly 15 minutes (14 minutes 21 seconds in fact) I was told that he couldn't see any available tickets. I asked why the show was not advertised as sold out. He responded that the venue may still have tickets.

I asked if my call would be passed on to someone who dealt with complaints. I was told no. I asked him how do I complain. I was told to go online. I went online and only found a contact us pre-designed form that related to orders and tickets but has no facility to complain about general Ticketmaster systems and service. Conclusion: Ticketmaster customer service is ineffectual.

The consequences are that I wasted huge amounts of time trying to navigate a system that disadvantages the user/customer. Because Ticketmaster has the monopoly there is no alternative to buying ticket through Ticketmaster I have had to spent 2, 3 ,4 times the ticket price buying tickets through reseller sites. The Government has every reason to be concerned about the Ticketmaster/Reverbnation merger. Such a merger can only make these experiences more frequent.

Lady Gaga tickts went on sale today 11/20 at 10am. At 10:02 the website was already returning messages of no tickets,w as only trying to get tickets. Tried several times and wait time would state 1 minute and then continusly update to 4 min, 6 min 8 mins and no tickets...NO tickets 2 minutes later??? Please this is the same thing that I experienced when I tried to buy tickets for Bruce ealier in the year!!!!

My 11 year old daughter and I had a chance to travel to NY with my husband this weekend (11-21-09) and I wanted to take her to a Broadway play (Wicked). Not being familiar with the process, and having only 4 days before we were leaving to set it up, I called Ticketmaster thinking that it was a reputable company. A woman named Hannah told me that the only seats that were available were premium seats. When I questioned this she told me that no other seats were available and if we wanted to see the play we had to pay $300 per ticket. I did not want to miss out on the chance to get the seats and she made me feel as if the seats may not be available later. When I hesitated she told me that I could buy ticket insurance at $7 each so that I could cancel at any time and get the full price back. So I bought the 2 tickets and insurance at a cost of around $650. Later I received an e-mail confirmation and I clicked on the on-line link. I noticed something called "Ticketmaster Express" and clicked on it to see what the deal was with the tickets. The info on the website indicated that the ticket prices ranged from $65 to $125. I was actually able to go through the ordering process and get premium seats right next to the seats I had purchased from Hannah at a cost of $125 each!.

I called Ticketmaster and talked to Victor and asked if I could exchange my $600 seats for the $125 seats. He said no. I asked to talk to a supervisor and he gave me a hard time telling me that he had to answer other calls. He finally put a supervisor named Gabrielle on the phone (no one seems to have a last name). He told me that I had purchased non-refundable tickets and that, even though I bought the insurance, the insurance company would deny my claim if I tried to file one. He told me that no one forced me to buy the tickets and that I bought them from one of the sales reps and not on-line. I asked him what the range of ticket prices were for the play but he said that he could not give me that info even though the website distinctly gives the range of $65 to $125 per ticket. He hung up on me when I told him that I was going to contact the Better Business Bureau. The insurance company told me that they could not guarantee a ticket refund. A friend who is an attorney told me that I was scammed. This is misrepresentation and the deception is criminal. Now I am stuck with tickets that should rightfully be $400 less than what I paid for them. I could have used this amount to buy Christmas gifts for my 5 kids and 9 grandkids. Please help me.

I went to buy tickets for a concert and the service fees added up to the face value of a third ticket. That to me is ridiculous, especially since I am picking up the tickets at will call, they don't even have to mail or email me anything! Why should I pay another $24 in fees??? I hate dealing with ticketmaster and avoid using them at all costs, but this was the only way to get tickets to this show!

At 10 AM (opening sale time) not one ticket could be bought. We had at least 6 people on 6 different computers attempting to buy tickets. Sale price for tickets was a reasonable $25-$59. One minute later tickets are e-bay are being sold for triple the asking price. The artist was good enough to price tickets so most could afford them, but the scalping (what else can we call it) is out of hand. Something MUST be done!!!

On October 10th or 13th, I bought a ticket for a rob zombie concert that occurred in phoenix Arizona last night, Oct 29th. the ticket was never at the box office, i called a couple times and talked to them. a few days before the concert occurred, i had called Ticketmaster to make sure that my tickets were purchased and they had been. i was told that i could pick them up at the box office at the concert. during that call, Ticketmaster had given me the number to call if anything went wrong.

I called that number last night, at 8:45 pm, shortly after the concert had started (my friend had gone to get the ticket to go to the show and had just informed me that no such ticket existed). I called the box office and they repeatedly looked, even under all last names starting with an "s." Anyway, I called the number i was given, and asked the guy where my ticket was. he refused to answer and told me to call him in the morning! I paid $85 for that ticket, and now that money is gone.

I emailed ticket master and called numerous times, the last time I talked to them, the lady in charge of refunding refused to refund me because the guy had told her that I called him at 10:30 and because I was supposed to pick up the ticket, not a friend. That was not the point, I would have gone to the box office if they told me they had my ticket, but they didnt.

I should be refunded because that ticket that I paid for never existed! The lady I talked to from ticket master was completely rude, and just spun herself in circles. I lost about $86.00 and I could have used that for groceries, instead of basically just giving it to some guy that took the money and probably used it to buy himself a ticket.

I purchased 3 tables of 6 at the Steve Harvey Freedom Friday party taking place on Friday 10/16/09 from 9pm to 2am at a cost of $193.20. Each table was to seat 6 guests and the tables were # consecutively as table #3 (seats 1-6), table #4 (seats 1-6) and table #5 (seats 1-6). When I and 12 of my guests arrived at the party at 9pm, we gave the door our tickets to enter the event. The venue staff kept the ticket stubb for most and a couple of people retained their stubb. As the additional 6 guests began to arrive, there was not a 3rd table available. The ticketmaster list of tables did not show the sale of the 3rd table at all.

In speaking with the event personnel in charge, Ms. Elisha S., she reviewed a printout from ticketmaster and the 3rd table was not listed on the report at all. Approximately 10:15 a 3rd table was dropped across the room for the remaining guests in my party. It was away from the other 2 tables in my group which was an issue as there were 18 of us attending this event together as a group. The venue did not have the proper table cloth or centerpieces for the 3rd table as this last minute make shift table was the best anyone could do.

This angered and upset 3 of my guests who decided to just leave the event around 10:30pm as they were not pleased with being stuck at a table that was away from the group and the table was not properly dressed as if thought they did not pay the same full price that everyone else paid for their table and seating arrangements.

Everyone in my group paid $33 to split a 6 seat table but 6 of the members were treated unfairly and want their money back which I don't have to give back because I paid it to TicketMaster and TicketMaster screwed me and my guests by not telling the venue and Steve Harvey Foundation that they sold 1 more table which happened to be my table.

On Sunday October 11th I tried to purchase 6 tickets for the Shrine Circus, I had coupons for buy 1 get 1 free. To no avail the screen kept coming up that there weren't any available. On Monday I called Ticketmaster and was told tickets for the night I was looking for were sold out so I asked about another night - yes, there are some available - I explained that with the date change I would need to check with the friends that were joining us & I would call Ticketmaster right back. I called back within 10 minutes and told that ALL shows were sold out of buy 1 get 1 free seats.

On Tuesday I called the venue where the circus is to be held and was told no, there are plenty of seats available and the person commented on other calls she had recieved. From there the person at the venue gave me step by step instructions on how to order buy 1 get 1 free tickets, explaining that it's confusing to people that choose to buy online. FINALLY, I got the tickets I needed. Looking over my billing I noticed the $5+ dollar "convenience fee" - what convenience???

Today I called Ticketmaster to complain, 1st I was put on hold for a supervisor, waited 10 minutes and my call was transferred to Travelers Advantage - I was told to call back. I dialed again and sat on hold until Mike came on the line asking me how he could provide world class service for me today - what a sham - after I explained my situation he informed me that it was convenient for me to order online and not go to the venue to purchase my tickets - bulls... - finally he put me on hold for a supervisor of some sort - 17 minutes later...... Crystal came on the line and was totally worthless. In this economy they are so fortunate to have jobs and this is how this company does business?? I will go out of my way to purchase direct and will also share my thoughts to others - word of mouth is a big thing. A positive is that my daughter will be thrilled to see the Circus.

First, I purchased 8 pavillion tickets for a September 2, 2009 concert to see Blink-182, Weezer, Taking Back Sunday, and Chester French at Blossom Music Center in Cuyahoga Falls, OH. The tickets were $53.50 each. After the best friend of Blink-182's drummer died, they postponed the date of the show to September 30, 2009. This would not have been a major problem. Then about a week before the concert, it was announced that Weezer, Taking Back Sunday and Chester French would not be appearing at the concert. Weezer was probably the reason that most of the people bought tickets to the concert in the first place. It was then announced that Fall Out Boy, All American Rejects, and Asher Roth would be the new opening bands. In my opinion, none of these bands were worth the price of the tickets without Weezer being there. To make matters worse, All American Rejects and Asher Roth did not play at the concert. There was only Fall Out Boy and Blink-182. Neither band played for long enough to make up for all of the line up changes and cancellations.

To sum it up, they changed the line up of the concert with bands that were not worthy of replacing the originally scheduled bands. Then, only half of the newly scheduled bands decided to show up for the concert.

Myself and many others would not have bought tickets for this show if we knew that we were going to get robbed like we were.

I have been waiting to purchase tickets for weeks for the ALDS from ticketmaster. I finally was able to put in an order today for tickets for wednesdays game and it was processing until I got kicked out after about 15 minutes and then I had to go back in by then the tickets were sold out. I am so disgusted with ticketmaster. They constantly sell to scalpers and limit ticket sales to everyone else. This is not the first time. near stroke from aggravation

I purchased Miley Cyrus tickets for my daughter who attends college in chicago for Oct. The website says that for paperless tickets you must present an ID and the credit card it was purchased with. I will give her my license and she is an authorized user on my credit card. However, now the rules have changed and I have been told that I must physically go to the concert to allow her to get in. One "fine print" says it is recommended, my email confirmation just says a valid photo id...doesn't specify it must match the card. I was transferred four times and told two different things. I cannot go to Chicago to take her to the gate..how ridicules it that?! But if I don't she cannot use her tickets.

On August 26 I bought tickets to an event in Boston on October 10. As of today (9/29), I still had not received the tickets. I called Ticketmaster...they wanted to charge me more for tickets by e-mail, and charge me even more for pick-up at the box office. I called the Theater Manager and complained. He said "we always have problems with Ticketmaster."

So I called Ticketmaster again, but this time I told them I'd be contacting the Attorney General of MA to register a formal complaint. 15 minutes later.... my tickets were ready to print with (allegedly, anyway) no additional charges. (I'll believe that when I check my credit card bill next month, and the month after that, and then again the month after that.) And I will be writing to the Attorney General anyway.

Ticketmaster? Crooks, plain and simple.

I bought tickets to the USOPEN tennis tournament from Ticketmaster and used the ticketfast option which is internet delivery. On the day of the event I went to print the tickets and it did not work. The agent I spoke to said they oocassionally have this glitch in the system and said he would email me the tickets within 20 minutes. An hour later I had not received the tickets and the event had already started. I called again and the new agent said they would email the tickets and after another hour I had not received them I asked for a refund. The next agent I spoke to said I should have requested that I pick up the tickets at "will call". I never even knew that was an option and they did not mention it to me! They said they guarantee entry not delivery of the tickets! End result is they would not refund the ticket and I am out $203.

If you purchase a concert ticket from Ticketmaster and decide to also buy the BluePrint 3 CD you pay ticketmaster and later they send you an email telling you where to get the CD - with an additional shipping and handling cost of over 70% of the price of the CD (same price as any brick and mortar store, plus 70%). Worse, you then enter the "redemption code" at musictoday.com and you are charged again for the CD plus S&H. All in all, about $25 for a $9.99 CD. Musictoday.com then denies knowledge of the deal.

I purchased 12 tickets for the Family Night Package to the Barnum Bailey Ringling Bros. Circus for my daughter and 9 of her friends for her birthday. The package we bought online were for the 7:30 show. When we get there with 10 kids in tow, we get our tickets at will call and try to go in and the person accepting tickets said the tickets were no good and they were for the 11:30am show. After telling the people at will call, they said call ticketmaster and get a refund and that it has happened to several people over the past couple of days. Ticketmaster said that I must have hit the wrong button even though my reciept says FAMILY NIGHT PACKAGE with NO TIME ON IT and they were not going to refund me my $314.00. So to not make the kids upset I had to purchase 12 additional tickets just to get into the show a half an hour late and seats that were much further away. PLEASE DO NOT PURCHASE FROM THEM! You may be a few rows back but purchase from the ticket window or front office and save yourself some money and troubles.

I was recently purchasing tickets for the upcomming New Orleans Saint's football season. I selected 4 games and had successfully bought 2 tickets for 3 games. I selected tickets for the Cowboys game and thought I had selected 2 out of a block of 16. I recieved conformation emails for the previous 3 games saying my tickets could be downloaded in a few weeks. When I recieved my conformation email for the Cowboy's game, I was informed that I had purchased 16 tickets for $2300 (tickets plus a $300 service and handling charge) and that my tickets were ready to download NOW. It had only been a matter of hours since the purchase. I called ticket master and they said they couldn't refund the difference because there was no way for them to recover thier fees, but I could re-sell them on ticketmaster. This would cost me another $300 in "handling fees", and they would probable charge the purchaser another $300 in "fees". This seems very odd that the "cheap" tickets I bought would take weeks to download, but the $2300 "purchase" took only hours. Makes me wonder if there is some sort of scam they are running.

I will never deal with Ticketmaster AGAIN!

As I was trying to use Ticketmaster's website to place an order, I kept getting throttled back.

"Please note.

I wasn't clicking though their site across any more pages than the core ordering system. I gave up on the website once I finally got a non-throttled page telling me that I had taken too long ordering and so my tickets had been released.

Bought 2 tickets to see the Jonas Brothers Concert New Orleans Arena. The seating arrangment that was advertised for the section that we had seat were not number right we were suppose to sit by the runway stage and we were sitting on the oppisite side very very very upset over this. Been waiting since Easter 2009 to see this concert. My granddaughter 11 years old was very very very upset because we were suppose to set by the stage and some idiot number the seats wrong. So the people that were suppose to sit where we were suppose to sit came out smelling like a rose. It is false advertisement on ticketmaster.

I ordered 2 adult and 2 youth tickets for a King Tut exhibit at the De Young Museum in San Francisco. I confirmed the number with the salesperson to make sure. When I went to Will call to pick up the tickets....I was surprised that I was charged for 3 youth tickets. When I called...they told me that there was nothing they could do.....

Apparently there is a check box that says SAVE $25 ON YOUR NEXT PURCHASE - free trial - (after that pay $9 a month for the rest of your life until you Cancel). This is a huge ripoff completely condoned by the company. No one in their right mind would pay $9 a month to save $25. It is a checkbox ripoff. Currently challenging this through American Express and have reported this to the Arkansas Attorney General.

I feel that I am victim of a bait and switch scheme.

I purchased two concert tickets on line for the price of $250 each. Because of my membership in the Who Fan Club (at an additional cost of $50), I was able to purchase these tickets before the sale was open to the public. Two days after the transaction, I was notified that "due to a unique programming error" the correct price was $375 each. I was advised that I would need to authorize the additional charge to my credit card in order to keep my present tickets or Ticketmaster would issue a refund. As far as getting tickets at the $250 level, I would have to repurchase them and take the best tickets that were available. I asked that Ticketmaster reissue tickets that were comparable to the tickets I purchased, but was advised that there was nothing available. I feel that this is nothing more than "bait and switch" tactics and a balant attempt on Ticketmasters part to extort additional funds from me.

I purchased an online concert ticket thru Ticketmaster to see a band at MGM Grand Garden in Las Vegas on July 25, 2009. I checked the online map to see where I would be sitting. I pulled up FLOOR A, ROW B, SEAT 11 which would be second row down by the stage near the cat walk. I called TM to be sure that I had indeed got this excellent seat, they assured me this was the case. Friday, the 24th day before the show, I went to MGM Grand Garden Box Office and asked the woman clerk there to show me where my seat was as I wanted to double check just to be sure. She said "This was the best ticket she had seen and I was in the second row"...she pointed to the map and row of the concert I would be attending. Floor A, Row B down in front.

Well I arrived to the venue around 6 PM on the 25th to make sure once again....the usher didnt understand why he was escorting me halfway back in the Arena. What MGM had done was someone took it upon themselves to add DOUBLE LETTER ROWS IN FRONT OF ME. So, you would have AA BB CC DD EE FF GG HH and so on ....ahead of me. Well you can imagine my shock. I asked several employees at MGM "Oh we don't know anything we arent in charge of the seating arrangements" was the constant reply.

I flew all the way to Vegas to see this band so it was disheartening to me as a fan, and it was 'shady false advertising' on the part of MGM Entertainment as it WAS their responsibility to ensure they lived up to what was being sold on TM, and for the exact seating arrangements I THOUGHT I PURCHASED ended up being something totally different. I called several people at the MGM from the Concierge, Marketing, Mgmt in general, and kept getting the runaround. No one knew anything.Finally I was able to get a name and number that would be Carlin L. who was not available. I left a voice mail for her anyway. Her assistant Natalie Bi. received my message and was kind enough to call me back and offer me a refund for the entire price of the TM ticket.

I asked her WHY this happened and she said "She didnt know." I have a feeling she does know but is not allowed to say why. While awaiting this refund, I get a voice mail from a woman named Amy Zopfi, who apparently runs the Event Services Dept. there at MGM Grand Garden. I emailed her my story as it would be clear that we would play phone tag and never get each one another on the phone.

She said that "Natalie had processed my refund and that was that." See below reply:

"Hello. As I mentioned Nathalie B. took care of this for you. Your account used to purchase the tickets thru Ticketmaster has been credited
in the amount of $210.15. It may take a day or two to post so check with your credit card company to see that the credit has hit your account.

Thank you. -Amy Z."

I emailed her again and asked why were these extra rows placed in front of me? She doesnt reply. She knows why just like Natalie but mum is the word. I dont want this to happen to anyone else and yet it did on July 25, 2009. I wasnt the only one. I believe everyone who was pushed back deserves a refund. I work hard for my money and saved for this show. I didnt get what I paid for. Although awaiting this refund I am still angry that no one at MGM feels it important to explain the circumstances regarding why the seating that night was switched around after all the double checking that I did to ensure that I would be in the second row on the floor by the stage. Awaiting credit card refund. I hope it goes thru...

I would like someone to contact me about this, any free advice that I can get would be appreciated.

I want venues to honor the seating arrangements and not put other rows in front of people. I wasnt this shady business to STOP and I want to see about asking someone how I legally can make a difference here and GET IT STOPPED on behalf of all concert goers.

~S

Please keep my information private.

My son purchased tickets online for Jecrey Boys braodway show on 19 My 2009 for Newyork city show. 4 tickets on 19th and one on 20th were purchased for show on 22 May 2009 8PM. We did not realize the mistake of wrong show location until we went to the Braodway show place where we were turned away as the tickets were of same show ,same time and day but differrent location Orlando Fl. Tickets do not show clearly the venue of place and do not have any immediate contact number on the tickets.

Filed dispute with Capital on master card immediately and credit card refused the disputet due to ticketmaster non-refundable policy on 18 July 2009. Financial damage is 465.00 dolalrs. This was my first visit to Newyork after 20 years stay in America, I live in California and my children had education in eastcoast both graduated from Pen State college. My daughter just passed her california bar exam on 15 May 2009 and we were in the mood of celebration. It is honest mistake we did not notice the error until we raeched the theater on 22nd May May 2009 at 7.30pm, by then no conatct office of ticketmaster was available. We conatcted the ticketmaster at different cocasions but no vain and refered the matter to credit card. I had a long correspondence with Capital one in the last 2 months, finally Capital One could not settle the dispute.

They advertised for a concert for the independence of colombia with 5 artist. We bought 4 tickets at almost $150.00 each. When we got to the concert only 3 artists performed, the promised DJ never showed up and people still paid the same price for the tickets. They advertised and filled the place with false information so that people would buy their tickets. They did not even offer an explanation to the people all they did was turn on the lights and had the guards telling everyone to leave.

Ticketmaster is the worst of the worst companies. i just had the worst experience regarding fraud. Some jerk in California (I live in Illinois) charged 4 tickets to Lil Wayne and 4 tickets to the LA Dodgers using a virtual credit card number linked to my mastercard. They had no security code, but somehow they accepted anyway.

After speaking with seven, they assured me everything was extinct. Exactly 30 minutes later I received a call from there fraud department that another charge has gone through. They are a rip off company and I would be everything that this is an inside job from a staff member. I spoke with Angie from Texas ID# 745 who literally laughed then thanked me for being a customer and hung up on me.

What a disaster. Just wanted to share with you a prime example on the thieves they are. All they want to do is argue instead of help. Be warned all.

I verified the address with them.

Again the tickets were returned and I went through the process again. Still no tix. In order to print the tix at home they wanted to charge me more money.

This same exact thing happened last year when trying to purchase tix to another event.
Besides my problems having tickets not delivered they charge too many service charges.

If there were any way around purchasing through Ticketmaster I would surely take it. It seems there is no way around it. Going to the venue box office is not always practical if it is a long distance from home.

Ticketmaster has merged with Live Nation and is now the nation's largest ticket broker. For most entertainment venues, this is the only ticket vendor choice consumers have to purchase their tickets from. Ticketmaster charges exorbitant and unnecessary fees (up to 45% of the ticket price). Many times upon calling as soon as event tickets go on sale, they claim they are sold out in the first few seconds or minutes. Also, within minutes of tickets going on sale by Ticketmaster, you can find already purchased tickets being sold for much higher cost on ticket resale websites. It is almost impossible to get good seats, even when calling the very minute that tickets go on sale. Also, when an event is canceled, they do not refund the entire price paid! They deduct the processing and handling fees. That is wrong! They have insurance for those situations. Ticketmaster has unfair business practices and they take advantage of consumers. They have a huge monopoly, and something must be done about this.

I went to the TicketMaster website for ACDC tickets in August @ GM Place in Vancouver. I did a search for any tickets at any price and any location. It came back with a message stating that the tickets are not available for either $ 99.50 or $ 69.50 . However I went to Ticketsnow's website and on their website they clearly indicate that they are a division of ticketmaster and any amount of tickets were available for 150% to 200% profit. What this tells me is that Ticketmaster is scapling their own tickets. Something must be done to stop this unscruplous business practice.

I purchased tickets online through ticketmaster. The ticket cost was $30. They add three additional fees to the ticket price: convenience charge, building maintenance and a processing fee. The fees were $6, $5, and $2.50. This equals $13.50 per ticket or 45% of the ticket cost. To print the tickets using your own computer and paper will cost you an additional $2.50. Basically, you are forced to will call.

These fees are outrageous. The worst part about it is that you have no other options besides driving to the venue (I think). The primary reason for my complaint is not the impact to me financially, but the amount of total fee dollars this business is collecting. The economic consequence was $27 of fees for two tickets summing $60 or $30 each.

unable to get Bruce springsteen ticket every time they went on sale. The screen kept coming up as unmatched. The screen kept searching for the match during a 15 to 20 minute wait. I called ticketmaster to complain and the tickets were allready sold out.So for the heck of it I went on ebay the tickets were allready being auctioned off for those shows from the west coast.these people had intension of going to these shows in the first place. I really think they should really do something about another way of doing this.

I purchased tickets thru ticketmaster for the Keith Urban/Taylor Swift concert in Cincinnati. The seats seemed great,close to the stage. When we arrived at the arena and went to our seats, we found that our view of the stage was obstructed,there was a large sound board tent in front of us and on stage there was a large white prop that the opening act Swift was to use. This totally blocked any view we had of her set.

We complained to security, they told us they had so many complaints it was unreal. They also told us there was nothing they could do but to call the arena the following monday. We were told no seats were available to move us to since the show was sold out. I feel that if they were going to sell tickets in that section, they should either say obstructed view on the site when purchased or just not sell them there. Are they just that greedy for dollars?

I witnessed many people getting upset as well. Small girls next to our seats were crying because they couldnt see the stage. I'd like to know ultimately who is the person responsible for selling bad seats! I wasted $191 for 2 seats. I missed the whole opening show. Couldn't even see the big screen as we were sitting under it! I have left several messages with the arena, with no call backs! At least the headliner had no props that were blocking our view, but still had to watch the show from a bad angle.

Bruce Springsteen tickets were going onsale today 6/8/09 at 12 PM. I tried at 11:59 and could not get on. Then I fif get on at 12 PM and it said wait was 1 minute, then went as high as 12 minutes and down to 3 minutes and then at 12:03 said no tickets available. Is this yet another Ticketmaster scam.

The seats we ordered where on the Lower Level and the ones we received were on the very top. I do have a handicap and I use a walker I can't negate steps well and up on top I feel like I will fall I lose my sense of gravity. That is why we specifically ordered lower level seats.

I went on line to purchase 4 tickets from Germain Arena for an event. They showed me a layout of the arena with available tickets for every date and numerous prices. We purchased $93 ea a ticket and plus a service charge of $15. ea ticket. I gave them my credit card number. A few hours later they called me to verify my credit card number and said the tickets were on the way.

I received 4 tickets by Fed-Ex. The tickets show a cost of $37. a piece and the sale was made to another party. I called Germain Arena for help they referred my to Ticketmaster, Ticketmaster referred me to resale division who told me that I did not purchase my tickets from them that I purchased them from a 3rd party. He would not give me any information on that person Dean Hrbacek because it was their responsibility to protect that customer not me. On my ticket it does say Ticketmaster.

It seems like I was diverted to another site and I think Ticketmaster and Germaine Arena should be concerned that people are being directed outside their area unknowingly. I am sure this is happening to other people and Ticketmaster is knowingly allowing this type of practice to continue. It is not right it is not just my money that was scammed by 2 of my friends that gave me their money to purchase these tickets.

I went on site to Germain arena and when It prompted me to check the seating chart, then I went to purchase tickets and it turned out to be Jumbotickets "No Mumbo Jumbo, lowest tickets around". I did not realize I was rerouted elsewhere from Germain. I purchased 4 tickets for Germaine Arena in Estero at $92 plus a service charge for each. I received the tickets and the cost was $37 dollars each. I would like a complete refund immediately

Got on ticketmaster.com and bought 4 4 packs of the Toby Keith concert at the Shoreline Amp. on Aug. 16, 2009. They sent me only four tickets. When I phoned on 6-5-09 at 9am Sarah, the representative that answered informed me that was per ticket. When I verbally walked back through the website with Sarah and then manager Katie and expressed that no where was there an indication that was per ticket. It asked me how many quanity of the 4 packs did I want and I selected 4. Katie refused to honor the price and said good bye.

I purchased tickets for a concert and went through all screens to where you enter your credit card information and when I clicked on "submit order" my order didnt go through. So I didnt get any tickets and the show was sold out. I contacted their customer service via email and all they sent me was a generic email discussing information completely irrelevant to my concern. I resubmitted the request and nothing. They are awful. I am sure this stuff happens since there are so many people trying to get tickets so their server gets jammed but they didnt even apologize or anything. They dont care.

I bought tickets for myself, my wife, and one as a birthday present for my 90 year old aunt. I have never been treated so badly as I was by Ticketmaster. Although I bought the tickets five weeks before the event, they told me that they had mailed them to me on two different occasions, but I received nothing, even after I had already paid for them. They charged so many add on fees, even charging per person, not per car for parking. Have you ever heard of anyone charging $12 per person in the car?

When I finally drove to a Tickermaster retailer to physically pick up the tickets, they were in the far rear part of the theater nowhere near where my original order was placed. They sold my original tickets. I have NEVER been treated to so badly and had to make five different phone calls to get this order cancelled and my credit card refunded for the sales amount. No more Tickermaster for us!

I do not think this is an ethical thing to be doing to consumers, especially when these artists set there concert ticket prices. I was ripped off and I have noticed there have been several lawsuits that have been issued already this year because of this organization.

I went into ticketmaster at 10AM on Monday June 1st to purchase Bruce Springsteen tickets for Giants Stadium. It prompted me to type in secruity codes in order to progress on the website. It came back and said the information I put in was wrong, although I know what I typed in was correct. It asked me to type in again the information on the page of which I did and again it came back and told me the information I typed in was incorrect. This happened 4 or 5 times when I know that the information I typed in was correct. It is identical to what your web page asks below when typing in the words listed in order to submit the complaint.

This happened to me 7 times the same morning. Every time it happened, more and more tickets were being sold without me having a chance to purchase any due to the Ticketmaster systems which are not able to handle the requests they generate (or they were blocking people from myself from purchasing so they could work with scalpers. The final notice was no tickets to match my request could be met. The Ticketmaster systems failed me and many others once again!

I logged in to Ticketmaster at 10am and have tried to get tickets by phone and just 35 minutes later, the tickets for Bruce Springsteen are sold out. This is for a series of three concerts. How is this possible?

I even tried other laptops - and they seemed to do better - but it was too late. I think the system had glitches and "agents computer systems" blocked the average person. This is a horrible state of things. Can't something be done so things are fair? I will see if I can buy an affordable ticket on the aftermarket - but that seems unlikely during the economic conditions.

This morning I went to Live Nation to buy tickets for an upcoming concert, Tool, at the Patriot Center in Fairfax, VA. They went on sale at 1000, which I was immediately ready to purchase at that time. Live Nation directed me to Ticketmaster, where I quickly found out that NO General Admission (floor) tickets could be purchased. However, when I went online to Stub Hub and other re-sale merchants, they all had GA tickets for sale at double the Ticketmaster price.

I am severly angered that someone is 'cornering' the market and not allowing access to these tickets, yet trying to re-sale at a marked-up price, which I thought was illegal in these examples-especially if the GA tickets were not available to the general public to begin with.

Several other people there had the same scam pulled on them. Since all the fuss about the Bruce Springsteen tickets involving TicketsNow has come up, I thought maybe we pursue this. My daughter and granddaughter were out hundreds of dollars. This should be stopped.

I have been using ticketmaster for as long as I can remember.Before computers I would sleep in lines at ticketmaster locations and always got good seats.Now first with Bruce springstein I went on line the second they went on sale and ended up in the upper level,but pleanty of high priced tickets were on tickets now for a much higher price which I could not afford.I THOUGHT THE PROBLEM WAS FIXED.I then went on line to get greenday tickets for 7/27 at the exact time tickets went on sale,how could I possible be in the 400,s.Again pleanty of high priced tickets on tickets now which Ican't afford.So I guess only rich people can only get good seat,where it used to be everyone had a chance.

I have been using ticketmaster for as long as I can remember.Before computers I would sleep in lines at ticketmaster locations and always got good seats.Now first with Bruce springstein I went on line the second they went on sale and ended up in the upper level,but pleanty of high priced tickets were on tickets now for a much higher price which I could not afford.

I THOUGHT THE PROBLEM WAS FIXED.I then went on line to get greenday tickets for 7/27 at the exact time tickets went on sale,how could I possible be in the 400,s.Again pleanty of high priced tickets on tickets now which Ican't afford.So I guess only rich people can only get good seat,where it used to be everyone had a chance.

Why is Ticketmaster being allowed to totally rip people off with all the excessive charges? This is totally insane. A $37.00 concert ticket totals to $53.00 - that's $16.00 worth of charges. Why are these consumer agencies allowing Ticketmaster to do this? It's insane that Ticketmaster is not governed to stop these ridiculous charges. Also why is Ticketmaster being allowed to sell 50 tickets at one time? That's obviously setup for scalpers and thus the average person then has to go to a scalper to find decent tickets?

Bought tickets for the Tampa Bay Rays vs. Cleveland Indians at Tropicana field. Ticketmaster advertised tickets as aisle seats. Anyone that goes to sporting events regularly knows how nice and convenient this luxury is. So I sold my friend my fifth row seats that I had previously purchased and bought these aisle seats. Then when I got to the game I see that seats 1,2, and 3 are not actually aisle seats but are adjacent to seat 10 from the section next to it. I was upset that they sold these as aisle seats and customer service basically told me tough luck.

bought tickets online for a concert. the concert was cancelled for some undisclosed reason. Ticketmaster refunded the ticket costs but not their fees, which are not small. Ticketmaster had exclusive rights to sell those tickets so there was no other way to get them other than driving up to the venue's box office, which is far away. Being a monopoly, they should bear some responsibility when a concert is cancelled and not keep their fees so the consumers are the ones who end up holding the bag.

Tool tickets went on sale yesterday (Friday) at 10:00am. I was on my computer waiting since 9:30am for the sale to begin. Once 10:00am came around, I attempted to purchase 2 tickets, and I encountered much trouble in doing so. I kept getting "tickets unavailable."

Eventually I was able to get 2 tickets in the upper deck. I bought the tickets(for $200+), but my curiosity made me go back and try for better tickets. Upon doing so, I noticed that they were allowing the purchase of 50 tickets at one time! This is absolutely ridiculous, and has to be the reason the show sold out so quickly (within minutes). Allowing 50 tickets at once just gives scalpers the upper hand and screws people like me over. I could care less for answers like "the purchase quantity is up to the distributors." Ticketmaster should have enough respect and care for its loyal users to protect their better interests. Within 24 hours of the sale opening tickets were already posted on Ebay for as much as 7 times the face value!

Finally around 10:25am with no announcement to the problem tickets went on sale. Scrambling to get tickets I found 4 amazing seats scheduled for game 3 of the Western Conf Finals. Ticketmaster has all my info and has delivered many tickets to my home. But when I accepted the terms and pushed the button to order and process my tickets, Ticketmaster website claimed that I did not live in Colorado. The site page said that the presale is only for residents of Colorado and surrounding states. The tickets soldout within 20 minutes leaving me with nothing. I guess what happened is Ticketmaster did not put in all the correct zip-codes for Colorado leaving me and many others out of the chance to buy tickets.

Bonnie Raitt concert at House of Blues in Las Vegas

When I saw Bonnie was coming to Vegas I was thrilled !

So, as soon as the tickets were available (10:00 5/15) I was ready to purchase.

it was in the balcony on the side !

And that not being bad enough, EACH TICKET has the following bogus charges added...

TOTAL CHARGES US $190.80

So over and above the $77.75 ticket price there are $19.45 on "other" charges !!!!!

I think this will be the last concert I attend.

My husband loves ACDC and we had never purchased tickets on line before and do not own a credit card. Last night,our 21 year old daughter offered to show us how to use Ticketmaster She already had an account with her credit card listed already. Inadvertently, we purchased 4 tickets for a band called Sugarland for this comming Thursday evening that none of us are going to be able to attend. Immediately I sent an e-mail through to Ticketmaster that was provided on their sit. There is only a few minutes from the time of purchase to the time of contact on the e-mail.

I spent from 10AM this morning to now (2:30PM) trying to get someone on the phone that might be able to help. The above telephone number was busy all day. I am assuming because of the ACDC tickets that went on sale this morning. I tried a national 1-800 number that was on the Ticketmaster sight. They said I needed to talk to someone from Canada and transferred me to a BC number where there was no answer. I then called Saskatoon one more time at 2PM and got through. She told me this is not their problem and that I needed to talk to a supervisor at the Brandt Center in Regina and she gave me a number. This number does not exist in Regina.

So, I looked up the Regina box office number for the Brandt Center and called and talked to G. Edge, Manager of Box Office Operations. He said there is no way they can refund this money because its not his money to return. He said it's the band's money and there is no way it would be right to take that money back from them? He told me I had to suck it up as an error. That we all make mistakes that we have to learn from? I told him this was not a small mistake for us. We cannot afford to purchase tickets like this for something we cannot even attend. He told me to resell them and that way we wont loose as much money.

I asked what the next process step was to go further with this issue and was told there isnt anyone higher to go to. There is a Management Team higher up and a Board of Directors however, judging from how I was treated, I am skeptical to go this route. I did call my daughter's bank to ask if I could somehow cancel the charges. They said we could go ahead with that however, Ticketmaster could put her into collections and ruin her credit over this.

Economic - my daughter is a 21 year old Single mother who is trying to work and go to school to get her accounting education. She is living at home with us and we have been financially strained trying to support her and our grandchild. This was the one time we were going to try to give my husband a birthday gift going to ACDC for all his hard work looking after all of us. He is the rock that keeps us together and sane. Now, we have Sugarland tickets that we would not enjoy and cannot use and no ACDC tickets because the only ones that arent sold out are very expensive on another subsiduary sight that Ticketmaster owns.

That is another story that frustrates consumers to no end that I am sure is already communicated about right here on this site. Very rarely do we spend money on entertainment. Going out for a dinner in a restaurant might happen twice in a year so, this was something we could not afford without some major financial sacrifices.

Dialed the automated ticket purchase line for Ticketmaster, today, April 17, to purchase U2 tickets. Call went right through, I was prompted to pick my ticket price, which in my case was $95. The automated sysytem told me what was available and I proceeded to check-out. NO TOTAL WAS GIVEN. When I realized I had no e-mail confirmation I called this evening to have one sent to me. It was then I was told my total charge was $1600! Instead of selling me $95 tickets they sold me $250 tickets, with no authority on my behalf. They committed a crime, misrepresenting what they were selling. ILLEGAL!

The situation has yet to be remedied. I will speak with a higher-up on Monday. I have made it clear to them that their behavior and antics are unacceptable and I will take legal action against them if they do not honor what was advertised to me.

We also were unable to purchase Elton John tickets at the actual sales price within seconds of attempting to purchase them online with Ticketmaster. The only tickets available within a minute or two were about double the actual sales price. This is clearly a practice of scalping tickets which seems to be legal with Ticketmaster. I tried to phone to purchase tickets for the Walking with Dinasours Show in Regina and: 1. The only way you can purchase tickets is through Ticketmaster on the telephone or on-line unless you go down to the Brandt Centre, which I will do. 2. I tried to phone at 9:00 a.m. - no answer.

A minute later the lines were busy. After calling numerous times, I got through, only to be told to phone again and was not allowed to wait. 3. This seems a very inappropriate, if not illegal, method of selling tickets. Places, such as the Brandt Centre, should be required to sell their own tickets directly to avoid these issues. It seems that people are able to get on Ticketmaster and purchase an excessive number of tickets that they can resale at a higher price. Also, the method of signing in to Ticketmaster is also ridiculous, with their password, which is difficult to read. Anyone with an impairment would have problems with the site.

I can only say that I do know of people who paid at least double or more of the advertised price for their tickets to various concerts, which we were unwilling to do. As for Elton John, it turned out a neighbour somehow managed to get tickets through work at the actual price but couldn't attend the concert, so we purchased the tickets, again at the actual price, and enjoyed the concert.

However, we are discouraged from attempting to purchase tickets for any concerts through Ticket master due to the problems. It is unfortunate that this company seems to have a monopoly over the sale of tickets for almost all concerts held at major centers, and that they, or someone, is making a huge profit at the expense of other and of the artists. This practice, if not illegal, should certainly be so. And by the way, your password (Captcha) systems [is bad] as well.

On March 4, I attempted to purchase tickets from Ticketmaster for the April 23 Leonard Cohen show in Seattle. As seems to be usual, their Web site said they were sold out and referred me to a number of resellers. I was able to purchase three seats via Kangaroo Productions of Toronto (at inflated prices, but never mind that), and within 24 hours received FedEx tracking information from the reseller.

When the tickets had failed to arrive after three weeks (with no indication from FedEx that they had been shipped) I contacted the reseller and was told they had not received the tickets from Ticketmaster, and that it wasn't unusual for it to take several weeks. Almost a month later - six weeks after the purchase - I'm still waiting for my tickets. I've contacted Kangaroo Productions a number of times; yesterday, I was told by their customer service person, Michael, that they still had not received the tickets from Ticketmaster. He offered to upgrade me to better seats (not all together, but close) at no extra cost, and said they would be sent out immediately. I'm still waiting for shipping confirmation. At this point, I'm not sure whether the problem is Ticketmaster's or the reseller's, but I'm not confident I'll have the tickets in time for next week's concert.

Potentially out more than $485 for tickets.

I was online with Ticketmaster.com 20 minutes before tickets went on sale at 10:00 on Feb 2nd. At exactly 10:00 I was clicked in and I requested best available. I was put on hold for 10 minutes and the website said that the tickets were sold out. I was referred to another site in which tickets were EXPENSIVE. I bought tickets through ticket liquidator-for $163 each with a face value of $95...I couldn't complain before because they didn't send my tickets to me until April 9th because they told me they were trying to upgrade my seats.

I was overcharged for section 380 seats-$163 each (200 each with fees)-tickets had a face value of $95-BUT I should have been able to get better seats since I was online when tickets went up for sale.

I had access to the Washington Capital playoffs presale. Upon anxiously waiting for it to start, I managed to get a great pair of tickets in the lower section through their website. When I clicked purchase, it asked me to log in with an account. I tried to enter a new one, but it determined I had a pre-existing one with the same email account. So I signed it with that, only it was connected to a very old credit card and an address that was 4 years old.

Therefore I selected the change address option. On this page I entered my new information and clicked submit. The page informed me that there was an error but not what it was. I tried various combinations but nothing worked and eventually the transaction timed out. There was no way to cancel, go back, or start over.

So I called their customer service line and the lady gave me the answer Changing your address while buying tickets never works. You should submit the bad info and call us to change the billing information. I was quite shocked to hear that! She did manage to find me two single seats that were behind each other, so I managed to get tickets. However, this is an known problem and one they don't seem to want to fix or make up for to the user as I was still charged all fees after almost not getting any tickets.

If I had no been able to get through to an operator quickly, I would not have been able to purchase tickets as the game sold out in no time. I just feel very slighted and very annoyed that they'd create a black hole in their purchasing system and not want to remedy it.

On March 30th 2009, after attempting to get 8 seats together in a front box@ticketmaster.com for the Universoul Circus on 4/16/09 @ prospect park 7:30pm (the system would not allow it). I called ticketmaster and spoke with Raoul. I advised him that I needed 8 seats in a front box. I asked him if the tickets he selected were in a front box and he said yes. I was no longer on line so I was unable to see the seats that he had found. I purchased the seats ans did not receive the tickets until today 4/9/09. I noticed that the tickets all said rear box so I called and spoke with Juan who advised me my box, box 26 was behind box 25. I asked for customer service and was transferred to David who, after I explained my situation put me right back into cue.

I eventually was transferred to Christy (agent w455) who did what she could to try & get me 8 seats in a front box. There were none available. She was pleasant & tried to be helpful. She transferred me to her supervisor Natalie who tried to do the same but because those seats go quickly & it was close to the date she could not help me. I was totally unsatisfied because I get those seats every year (front box) and I was making arrangements early so that I could get the seats I wanted. I still don't have the seats that I requested. And it is too late to get them.

If the type of seats that I wanted were unavailable, I should have been told that @ that time and I could have asked for another night. I happen to know that they were available. There is no physical damage. For themost part it is mental. I do this event every year with my family and I usually go to Prospect Park & purchase tickets. I was informed by the universoul circus that they would not be selling tickets in advance @ prospect park this year and I would have to get them from ticketmaster. I could have gotten grandstand seats (much cheaper) and would have spent half the amount that I spent so I feel that I was ripped off and taken advantage of. In addition I feel as if i'm @ the mercy and whim of ticketmaster after spending my hard earned cash.

after taking time off from work, driving from montana to portland OR, staying over night in a B&B, we went to see Wicked on 4/3/09. We paid 300.00 to ticket master for two matinee tickets. as I was sitting in my mid balcony seat three rows from the back of the house, I wondered how all those people in front of me could afford to see this show . During the intermission I asked the usher on the balcony below us how much the tickets cost for those seats. He said $ 50.00 maybe $75.00. I said what we had paid, he said wow, hope you enjoy the show, and sorry.

I then went back to our seats and asked the usher up there how much these seats cost. She said $50.00. I don't mind paying for a fee, I don't mind someone making a living, but I do mind being taken advantage of. I will be writing to as many people as I can think of to complain about this rip off. I had never purchased tickets through ticket master before, and I did ask at the time if we could buy tickets else where, of course the answer was no.

I was told by the usher's that I should have gone through the opera, but that option did not come up on google when I was looking for tickets. So thanks ticket master for ruining what should have been a great vacation.

we paid three time the amount for the same tickets that people around us paid. I would have paid 300.00 bucks to at least be able to see a facial expression!, but that was not an option from our seats.

The very same minute that tickets for the April 3, 2009 Bruce Springsteen concert in Glendale Az went on sale I was on line with ticketmaster ready to purchase two tickets --- as soon as I connected with the event, it immediately referred me to Tickets Now with some type of message that ticketmaster did not have any available. Things happened so quickly that I was confronted with a list of people who were already reselling their tickets(((how did they get them so quickly?))) anyway - Mine came from a guy named Randy H - I wanted good tickets because my wife really wanted to see him --

I grabbed what I thought to be the best available - two on the floor --- I was charged $160.00 each - a $48.00 service charge and $14.95 for shipping (a total of $382.95) - this would not have been so bad if I had gotten really good SEATS as I thought I was paying for --- long story short --- ther were no seats - it was general admission shoving -- not even in front of the stage -because apparently that was another special; class of tickets --- the show was late by one hour -- we sttod on the floor-- being pushed, shoved and for hours --- it was terrible -- Bruce was good; however; over-all -- a REAL BAD experience. I will never deal with Ticketmaster again --- I feel like I was ripped off -- to make matters wors -- ther were two peolpe in front of us who apparently paid 95 dollars each for the same experience.

They left a message around 6:30 on my phone saying that I couldn't cancel my tickets. The only way to get them cancelled was if the performer got sick... I tried also at 4:30 to sell my tickets on ticketmaster.com, in their section ticketexchange. They decide what tickets can be sold or not by the owner of the tickets and this show wasn't one of those!!! For our own safety we stayed in Cedar Falls and checked the cameras on a web page at 11:30 from HWY 35 and you can't see the road because of the snow. At this time we would be on the road back from the show we never went...probably in a ditch...but ticketmaster doesn't care about costumers, only about money. They should say somewhere in their web page that we can't get any returns, refunds under any circumstance such as bad weather.

$99.95 on my credit card plus the frustration and the disappointment of this situation.

I am interested to see that Ticketmaster are being called out on reselling. Now I know this, I understand what was happening for the selling of Wicked tickets in San Francisco. I could not get reasonably priced tickets for months unless I used one of their other websites with hugely inflated prices

I attempted to purchase one ticket for a U2 concert to be held in the New York City area in September 2009. I started when the tickets went on sale at 10:00 AM and quickly got through with a ticket in the lower section (100s) right in front of where the stage is supposed to be set up.

When I attempted to pay for the ticket (I was signed in to my Ticketmaster.com account), the screen froze and then eventually timed out, releasing my ticket for someone else to purchase. When I finally got through again, I had to pay the same price ($272 with fees) for a ticket one section above the 100s (200s). Needless to say, it was very annoying.

Charged $31.15 in fees for 2 tix to a bruce springsteen concert including $2.50 for the convenience of printing the tickets. Then their system didn't work and they forced me to sit on hold for 30 mins and refused to refund the most ridiculous charge.

Wasted time - not to mention the terrible consequences that their evil monopoly causes.

My son purchased tickets for a concert in Boston using my credit card. When buying tickets one has 3 minutes to enter the data and complete the trasaction or the tickets are gone. TicketMaster has a boxed checked that asks if you want insurance protection. What was unknown to my son and myself was that by not unchecking that box, another company charged my credit card 24.00 for insurance. When we completed the transaction and confimed our order there was nothing on the screen that indicated there would be additional charges made to my credit card. It only showed the charge for the tickets, so of course I clicked comfirm. I didn't find out about the other company charging my credit card until days later! What a scam.

I bought tickets through Ticketmaster for the Jonas Brothers Show Aug.30th, 2009 at Rogeers Center, on a presale which means before available to public.This was all done through their website. I choose any price best available was given a set of tickets, choose to buy them since they were the best available. A couple of days latter just browsing in other websites I find all kind of tickets for the same concert, but at rediculous prices.

Don't get me wrong I'm not complaining about the fee I was charged at ticketmaster, my compain is that when I'm willing to spend what ever the amount is than I should have all the choices, not told they are not available so they can be released to other saling websites and profits be made, what a SCAM

We had the very same experience as John of Chula Vista CA (03/24/09) when we recently purchased tickets for Elton John-Billy Joel concert in LA. We tried to order the tickets online at Ticketmaster the day they went on sale and were bumped over to Tickets Now site, which says it is a Ticketmaster site and gives every impression that you are the tickets directly from Ticketmaster. When the tickets arrived they had another persons name (not ours) as the purchaser and we had paid $300.00 for a $185.00 ticket.

We were concerned that the tickets may not have even been legitimate and we would not be allowed to attend the concert. We paid $1,200 for 4 tickets that should have only cost $740. This was outright fraud. Ticketmaster (which in my opinion is a monopoly) and Tickets Now need to be shut down. They are defrauding the performers/artist and the public. There is already a lawsuit filed in Canada against Ticketmaster and Bruce Springsteen recently had them refund money for this same practice for one of his concerts. I would hope that some attorney puts together a class action suit against Ticketmaster and hits them were it hurts - in the pocketbook. I would sing up immediately to participate and I am sure there are thousands of others who would do the same

We paid $1,200 for tickets that had a face value of $740.00 We were not aware that we were paying more than the face value of the ticket. This was outright fraud.

I went online at exactly 10:00 am to try for tickets for the Jonas Brothers concert at the Izod Center at the Meadowlands for July. After computer searched for about 8 min I was told crapy seats were mine. I confirmed that I would buy them but seconds after I confirmed an error message poped up and I was told I timed out. Of course when I tried again no tickets were available at any price. The time? 10:12. Stubhub and the others had hundreds available. Priced in the hundreds too. This is a group of teenagers that appeal to young kids. How is charging hundreds of dollars fair in this economy. Very disgusted with the whole set up. Now I have dissapointed children that will have to endure months of ads on tv and radio for a concert they have no chance of seeing.

I am disgusted with Tickemaster. As a consumer i am forced to purchase tickets over the internet for events. This specific event was for Jonas Brothers concert tickets. I logged onto the web at 9:59am Est and at 10:00am I began the process to purchase tickets. The system return my request I accepted the tickets, my credit card was validated. In the final step during the processing the system failed and stated they could not process my order and Ticketmaster apologized for the inconvienance.

Not so much physical damage as to emotional damage to my young 9 year old daughter who was sitting by my side. This is not the first this has happened. We were part of the springsteen issue with ticketmaster as well. if they are going to continue as a business they need to provide consumers a servive level that will keep them in business. in the very least add capacity their infrastructure

1)I wanted to purchase Dave Matthews tickets online at ticketmaster.com. Tickets were advertised at $75-$95. 2)I chose the option to find the best seats available and I was sent to ticketsnow.com from ticketmaster.com. Ticket prices went up, now between 100 plus to 500 plus dollars. I was told they were sold out. I was willing to pay higher prices than originally advertised so I could go.

3)I clicked on tickets in the reserved area of the stadium for $150 each. Another window popped up for my account info. When all was done, I was emailed a receipt. 4)I went back to ticketmaster's site and was able to purchase tickets in the same section for the original price of $75.00. 5)Ticketmaster will not respond to my emails and phone calls. Ticketsnow would not issue a refund even when I called within 5 minutes of ordering. They sent the package with the senders address so small I could not see it.

I have 2 tickets worth $75.00 I paid over $150.00 for with fee's.

I went on the computer to buy tickets in Philadelphia for my daughter and I to see bruce. I got thru and even had a number for the purchase but it kicked me out and my heart stopped. I tried to go back but I lost out. Thank god the other day when tickets went on sale for the convention hall I got thru on the phone.

I didnt get my bruce tickets.

Concert ticket prices. As soon as ticket sales for the Taylor Swift concert were announced as on sale at Ticket Master, Ticket Master was sold out. When I used the web for ticket at Ticket Master I was directed to a site called TicketsNow. The tickets I bought cost $150.00 each plus a service charge and a shipping charge. When the printed tickets arrived there were from Ticket Master and the price on the ticket was $53.50. Although the concert has been advertised as sold out for weeks now and if you try to buy tickets from Ticket Master it is in fact sold out but if you go to TicketsNow they are still advertising tickets for sale. In fact as of today they are advertising some 1469 tickets for sale. This appears to me to be a form of electronic ticket scalping. The tickets I bought appeared to have been bought by TicketsNow and resold at 3 times the normal price.

Tickets were suppose to go on sale to the public online starting at 10:00am. I was online at the time tried searching for tickets and not one ticket was available. I tried for hours and the only tickets that were open through ticketmaster were tickets which were about 2,500 each. Then if you wanted to purchase a package deal the only ones for field level. However every ticket broker has tickets and they are charging an arm and leg for them.

kept getting disconnected when trying to purchase tickets for bruce springsteen rehersal show.. by the time i got thru, it was sold out..

Phone charge sales only on sale Bat 12pm .after going through all the messege prompts a recording said Ticket Mastes is not selling tickets for this event. 12:30, tried again, and the messege said ticketmaster has sold out for this event

twice in 2 months Ticketmaster has deprived fans of these shows

I tried to buy tickets as soon as they went on sale. I had tickets and went to purchase them and I got a web site error saying time out and another time says server busy try again. This was after i had the tickets. When I went back in to try again I kept getting redirected to the more expensive tickets.

I could not get tickets to the Bruce Springstein tickets either in Philadelphia or at the Izod center.

I cannot buy tickets for a concert. I had the tickets on the screen and was putting in my credit card info and they bounced me out of the site from tickemaster and I was sent to TicketsNow. I didn't realize what had happened until I found similar seats knowing they were not the original ones when I say the pricing different by 300% I didn't buy them and I am wondering why Ticketmaster can take the top tickets,send them over to their scalper section of business and sell them for so high over the market value. I thought scalping tickets is against the law. I heard the great state of New Jersey has dealt with this. what is happening to the rest of the country in this regard

Then on Monday, March 16th the same thing happened again with the amex and taylor swift presale for the Connecticut show. Then the Kellie Pickler presale on March 19 and general public on March 20th. NO TICKETS were to be had. Something needs to be done. There are many people especially children disappointed by this. There are several thousand tickets on sale on the internet at high prices. How are these people getting these tickets and not those who truly want them for themselves. Ticketmaster should be held responsible. Their TicketsNow website should be shut down.

NO tickets and a lot of wasted time and fustration. VERY DISAPPOINTED CHILDREN

I tried to purchase two Bruce Springsteen tickets for either show in New Jersey. The tickets were scheduled to go on sale in the morning and I went to their website on 3 different computers. I waited in que for approximately 1 hour and then was redirected to a different site where the tickets were 3X the price of TicketMaster. I kept trying on all the computers until noon. I never got the tickets and was extremely frustrated with the whole process.

I lost a day of work.

There is no such policy on their site referring to refund of memberships. When buying tickets online from ticketmaster I was never concerned to distinguish between tickets and any other merchandising on offer. I thought they only sold tickets, so when I clicked on quantity = 4 I assumed I was buying 4 tickets. I ckecked the terms and conditions of the u2 membership homepage and apparently it is prohibited for an individual to purchase multiple memberships, yet this is precisely what ticketmaster did to me.

Who in this economic climate can afford to throw money down the drain? I would rather donate the money to charity than be scammed by ticketmaster in this manner.

I haven't heard back regarding the Bruce Springsteen mix up. I was rerouted to the expensive ticketsnow website. Sat for hours clicking away while they fixed their site for maintenance which was until 12:30 p.m. from beginning my search at 9:00 a.m. When I finally got through it said SOLD OUT.

This is the 2nd concert (1st one was Genesis) a year ago that they pulled this nonsense. If the system didn't work, people don't know the time it is up and running. They should have advertised that they will begin again tomorrow at 9:00 a.m. THIS IS NOT GOOD BUSINESS and I cant' get the tickets I wanted.

Illegal practice they have performed. I spent hours trying to obtain tickets.

I was trying to buy Bruce Springsteen tickets for an event Mar 23 & Mar 24 at Asbury Park, NJ.

The tickets went on sale today, 3/20 at noon eastern time. I got through on the Ticketmaster express # 1-866-448-7849 several times within the 1st 9 minutes only to go through all the prompts and then be told tickets for this event were not available through ticketmster at this time. The 1st prompt when calling asks if you are calling for Bruce Springsteen and if yes to press 1. The 2nd prompt, asks you to choose a date 3/23 or 3/24. AFter doing all this, you were then told tickets weren't available through Ticketmaster at this time. It did not say the tickets were sold out. Sometime after 12:30 when I called and again went through all the prompts, the message said the tickets had been sold out.

When I started experiencing the problems with the express number I also started trying the 800-745-3000 number.

At roughly 12:11 I got through again, answered the same prompts again, but this time was asked to choose between bleacher seating or general admission. I choose general admission and was told no seats were available, I then choose bleachers for Mar 24 and was told 2 seats were reserved for me in S (something about lower?? - I couldn't hear very well) seats 7 & 8. I was thrilled. Next I was asked for my home telephone number to start the payment process and after entering the number I was disconnected!

I am appalled that Ticketmaster's phone system is not working properly or even worse that they are falsely misleading people to think they can buy tickets from one number and having them waste

time, in vain, trying to call to buy the tickets.

When I got through on the line pretty quickly, I was asked by an automated service what city,state I wanted tickets for. I answered Asbury Park, NJ. Then it asked me what performer and I answered Bruce Springsteen and the E Street Band. It then gave me 3 choices of venues....Long Island, The Izod Center or Convention Hall in Asbury Park. I selected Convention Hall. Then I was offered a choice of 2 dates, 3/23 or 3/24. I chose 3/23 and was told TICKETS ARE NOT ON SALE FOR THAT DATE AT THIS TIME. It was about 12:10 pm. So, I tried the phone # again and went through the same routine and selected 3/24. Again, I got the response TICKETS ARE NOT ON SALE FOR THAT DATE AT THIS TIME. At approximately 12:30 pm, I called the 866# again, and this time was told TICKETS ARE NO LONGER AVAILABLE FOR THE BRUCE SPRINGSTEEN AND E STREET BAND AT CONVENTION HALL.

I have 2 problems. The first is that the tickets were never available using this phone # provided in the Asbury Park. The second is that this line was supposed to be available for the hearing impaired. If you dialed this number, you better be able to hear, because it was all auditory. There was no provision if you were hearing impaired.

On February 2,2009, I took off work in efforts to obtain bruce springsteen tickets for my family. I went online on 2 computers and despite repeat attempts, was unsuccessful. A number of times, after waiting the time indicated by ticketmaster, with one minute left, a note came on from ticketmaster that said the system has a routine maintenance at this time, try again later. The computer directed me to site with tickets that were too expensive for me to purchase. Eventually a message said tickets were sold out. I can not understand why the sysytem would have a maintenance that would impair my ability to obtain tickets and cause frustration.

I lost a days worth of pay which I was willing to do in hopes of obtaining tickets, instead I got and a tremendous amount of stress and frustation due to computer maintenance and redirection to a site with costly tickets.

I went to Ticketmaster's website to buy ticekts for the Hampton VA Phish Reunion Concert. Tickets were priced at $49.50 each for general admission. I entered the site, requested tickets, and got to the section where you enter the codes (to prove you're a person). The area where the code is supposed to be was blank, there was an error on the website. This happened to me several times, each time the code would not load. After about 5 minutes, I was informed the tickets were sold out and automatically redirected to TicketsNow.

On TicketsNow, tickets were priced from $100 and up. I attempted to purchase 2 tickets for $109.00, was informed that they were sold out. Attempted to purchase tickets for about $150 each, sold out. This continued for a while. I finally decided the most I would spend was $250 each ticket. These tickets were available. I entered all my information (mailing and credit card), clicked to finish the transaction. The Invoice page pops up, with the all sales are final disclamier. and I was charged $428.00 per ticket ($178 more per ticket than the tickets that I was supposedly buying),

to make matters even worst-I was charged a service charge of $128.00 plus $14.95 for shipping. For a grand total of $999.35-about $800 more than face value (tickets came with $49.50 printed on them) and almost $400 more than the tickets that I thought I was buying!

I purchased online 2 tickets for this event on 3/5/2009. The only option was to recive the ticket via WILL CALL. On the March 13 the evening of the event the show was to begin at 11:00pm. A previous show began at 8:00pm. When we arrived the line was equivelant to a line to get into the inauguration for WILL CALL. There were still people in line for the 8:00pm show when we arrived at 9:45pm and they were allowing people from the 8pm show to enter the sol-dout 11pm show. There was only 1 WILL CALL window open 1 person working the door to obtain ID and credit card to verify and retrieve tickets.

So my friend and I stood in line from 9:45pm-12:30am in the freezing cold and never received our $138.60 tickets. We did not see the show, we did not even make it into the venue. Neither did about 900 other people. The show began and ended with most of the people outside. Individuals started to become unroughly, aggitated and verbally confrontational. It was a very unfortunate experience for something that should have been an entertaining and professionally run event.

I sent a request to ticketmaster regarding a refund on 3/14. I did not receive a message back but I went back online 3/16 and had to manuever through there system because it is not obvious or user friendly in doing so I came upon it by shear accident, there was a note in the system that the issue had be resolved. I sent another message to inquire as to how the issue was resolved and why I was not notified and what was the resolution. I have heard no response yet.

In these hard economic times to have 138 dollars go down the tubes. Finding and paying for daycare to attend the show and having to stand in the cold for hours to never get into the venue to see the show.

on march 14 taylor swift tickets went on sale at 10:00 am---as soon as it said find tickets --i completed the info and got a message no tickets available. how are they selling these tha quickly.

life goes on but i dont understand what ticketmaster is doing.

I am so upset...my son surprised me with tickets for Billy Joel/Elton John tickets for July 11, in Wash. DC. He went to the ticket master site on day of sale and the site lead him to tickets.com. He paid $288 for tickets out of his hard earned money, he is teenager and this is about 3 months of his money. The tickets arrived and they are valued at $56.00 a ticket and they are not even good seats. Im outraged.

My son earns minimum wage and he is 19 and he wanted to do something special for his mom and I feel heartbroken that he went through all this trouble to get these tickets because he knows I love Billy Joel. We have had a rough year due to the economy and he did lose a job just before this so he is going to be a bit of a hardship when all along those tickets were probably still there at the $56.00 price. Unfortunately I had already heard about the scam Ticket Master has going on and I could have warned him but he didnt know. Im so angry, and outraged that a majority of people that buy these tickets are young and cant really afford it. There ought to be something done about it. It is sickening.

how can a boy of 16 purchase tickets when they are saying american epress users!!! my son had his hands on 2 michael jackson tickets only to not be allowed due to not having an american express card . surely this is ageism as at 16 isnt allowed credit. the real fans again lose out to money hungry people. we were one of the first on the site you choose a date and waited over 20 mins tto find out no tickets! then why after that doesnt it tell you what other tickets are available after waiting that length of time. 4 hours on line trying again and again

my son is total demoralised . the site should say what other tickets where available

how can a boy of 16 purchase tickets when they are saying american epress users!!! my son had his hands on 2 tickets only to not be allowed due to not having an american express card . surely this is ageism as at 16 isnt allowed credit. the real fans again lose out tomoney hungry pople wanting to sell his tickets at a profit. 4 hours on line trying again and again

I am strongly disappointed to have found that Ticketmaster sales of the Michael Jackson 'This is it' concert were restricted heavily as Ticketmaster had undergone a deal with American Express without the public's prior knowledge of the ticket sale release. This deal entititled American Express card holders to the vast majority of the concert tickets leaving the general public with very few tickets; an unsuffocient number in comparison to the expected sales. This is further disturbing as the event is the last Michael Jackson concert in England, aimed at British residents, not American people (whom hold American Express accounts). Americans may have further oppurtunities to see Michael Jackson in his own country at other times but they are being given the privilege over us and this is not fair on the British general public and a very small minority of British people would have American Express accounts.

My debit card had been stolen on Wednesday 11th March 2009 and then when I reported it to Halifax I found that someone has used it to buy 2 Michael Jackson Tickets online for about 170. I obviously am not happy about this as someone had used my card. I contacted the bank to tell them to stop this transaction but they said it is Ticket Master that have to get this sorted. Thay have not got back to me and I would obviously want this transaction to stop or if this is too late I would like my money back.

This has resulted in me loosing out on 170 and possibly plus which is my hard earned cash and I have a mortgage and bills to pay. This money is very valuable to me and has caused me nothing but stress to try and resolve this.

I tried on three seperate days to get tickets for the Leonard Cohen concert in Radio City Music Hall for May 16th and May 17th. I tried to get them on the American Express presale date and then again for the general sale dates. I spend three very frustrating mornings trying to get some tickets. On each day there were no more tickets to be had 15 seconds after they went on sale. I'm so upset. I hate Ticketmaster.

The Leonard Cohen concert at Radio City Music Hall on May 16 had two presale dates and one public date for purchase of tickets. The first presale was for AMEX Gold Cards for which I was eligible. It was on line starting at 10:00AM and was told after the first hour both on line and on phone, that all tickets were sold. The next Ticketmaster presale (for Leonard Cohen Forum registrants) was online on Saturday, March 7. After submitting my information "2 tickets, any price, best available location" continuously after refreshing the screen each time for 2 hrs, I then switched to 1 ticket and was able to get one at the highest price in the front orchestera. I bought it. The public sale on Monday March 9 at 10:00 AM began by Ticketmaster on the phone telling me to call an express number then they said they had to wait for information.

I went back to the main number and they put me on hold telling me that there would be a 9 minute wait. Finally, a representative got on the phone and told me at 10:28 that ALL Tickets for the Concert were SOLD. I got furious and told them that I had spent at least 4 hours over the last weekend trying to get tickets and that I thought there was a scam and that I would report them. He said that tickets would be released on the day of the concert. I said you mean you have reserved all of the orchestra at Radio City? Again,I said I thought that was a scam and that I would report them. I then said " Do you mean to tell me that you can't find one orchestra ticket?" He said, well maybe I can find one orchestra seat and sold me one at the advertised price. I believe that if I had not said I would report them, he would not have found that seat.

I ordered 3 children's priced tickets at 5.00 each and 4 adult tickets at 20.00 each through the ticketmaster express automated service for the THUNDERNATIONALS MONSTER TRUCK SHOW IN GRAND RAPIDS MICHIGAN ON MARCH 7, 2009. I was charged full price for the children's tickets (20.00 instead of the 5.00), even when I could have ordered those same tickets on-line or at the box office the day of the show for 5.00. The ticket master customer service line is a complete joke! They kept me on-hold several times for over 15 minutes on many occasions. I spent a total of 90 minutes on hold because nobody knew what to do about the mistake. I got the run around when I asked whom I was speaking with and also when I asked to talk to a manager.

They transferred me to about 5 different people over the course of calling them back 3 times that day. They would not refund my 45.00 that they over charged me! I will NEVER buy tickets through ticketmaster again. Everyone I talked to through customer service was extremely rude, and they just kept repeating the same thing over and over. They never listened to me, the customer. I felt like I was talking to a recording. I tried to tell them that their automated system gave me the tickets that were the highest priced tickets and that the system did not give me any choices on what tickets to purchase.

The event was advertised as giving a discount to children if an adult ticket was purchased. Don't trust ticketmaster unless you want to get ripped off or you have a lot of money to spend on monster truck tickets. They lied to me also, saying that they contacted the VanAndel Arena box office (they were not open that day) and that they e-mailed the promoter to see if they would refund my money because of their poorly designed automated system. They would not tell me who the promoter was, or send me proof that they had contacted the promoter. The last person I talked with was the rudest manager I have ever talked to, cutting me off, pretty much yelling to me in the phone.

This is unbelievable that a huge company like Ticketmaster cannot make something that their system did wrong, right with the customer. It is just 45.00! I wasn't asking for full refund of 185.00 for the 7 tickets and all of the hidden fees such as 6.00 more per ticket and also their 35.00 fee and another 4.00 fee that was tacked on to the price. If you buy any tickets from ticketmaster, make sure you get the person's name you ordered them from and ask for a detailed receipt. Otherwise, you have a good chance of getting ripped off. They WILL NOT CREDIT YOU FOR ANYTHING that is clearly their mistake. Just go to the box office and get your tickets. Cut out the middle man and stop paying ticketmaster for terrible service. They have lost a good customer for life, just because they would not refund 45.00 for this error. I have never had such poor service.

Once again I am on ticketmaster at the excat time they say tickets will go onsale for a concert, and yet they are sold out in a matter of seconds. I was on the phone and online as it switched from not on sale to on sale. I don't understand how something can sell out so quickly when there is a limit. This is getting really frustrating as a consumer!

I had a code to buy tickets to the Paul McCartney Concert at Radio City Music Hall one day before they went on sale to the general public. I called on that day and went on line and was told that no tickets were available in any price. I called and went online the following day when tickets went on sale to the general public at 11:00 AM. The internet immediately told me that no tickets were available. I connected with a live person on the phone at 11:05 and told that only single tickets were available (not approrpriate for me because we were taking kids.) What kind of a business is this.

sadness & disappointment.

I just tried to buy two $69 balcony seats for Leonard Cohen at the Paramount Theater in Oakland, CA. 8 minutes into them being on sale a message popped up saying there were no more available. Turns out, there weren't anymore at *any* level. I was then directed to the Ticket Exchange Marketplace where I could buy the same seats for a whopping $292.18 EACH. This was only MINUTES after they went on sale via Ticketmaster.

His first show that went on sale last week was instantly sold out also and the orchestra seats ended up being available for $1200 or so when they were originally intended to be sold at $350. Who is allowed to do this? Is Ticketmaster buying up the seats and scalping them to folks who can pay such a ridiculous amount? Who wins? Paramount Theater? The artist? Ticketmaster? Certainly not the fans. This seems absolutely illegal.

Obviously, there are no physical or economic damages out of this. There is just extreme dissapointment that someone is taking advantage of the fans who want to see a particular artist. I've never seen Leonard Cohen and was willing to spend $70 a ticket to see him for once in my life. To know that someone is making extra money by scalping online is infuriating. Please do something.

I am very disgusted with ticketmaster. I was able, after a 20 min wait online, to get Springsteen tix in Denver. I requested and was offered 2 middle priced tickets for the show, which I accepted without looking up the seat numbers. I figured for middle price, they couldn't be THAT bad. When I looked up the seats, I found they are directly center behind the back of the stage in top section seating. How did I get charged middle price for the absolute worst seats in the house? I feel they ripped me off and sold me the lesser priced seating at the cost of middle price. I am mad!

I was overcharged for 2 worthless tickets to a concert, in which I won't even be able to see, being they are behind the stage.

I bought 2 tickets over the phone to see Disney on Ice show on 1/11/09 with ticket master @ the Nassau Collisium. When I went to see the show, they would not let me enter because ticket master printed 01/10/09 on one side of the tickets and 01/11/09 on the other sides. They said I had to buy two new tickets.

I just felt violated, cheated and humiliated because I was with my daughter. She's 7 years. I sacrifice to save to buy the tickets. It's just unfair to lose money like that.

I bought 2 tickets for Elton John and Billy Joel for March 28th at the Honda Arena in Anahiem Ca., at Christmas time for a present, Face value was aprox. 60.00 per ticket, when I ordered them I was sent to TicketsNow (part of ticket master), because supposedly they we not avail. through Ticket Master, Then I saw on the news that Ticket Master has been sending buyers to this link for for increased prices I paid 175.00 per ticket thinking that ticketmaster had sold out.

Ticket Master has been lying to customers by getting us to pay more by falsely saying that the tickets are not avail. then send us over the their other site to pay more, so that we will go to Ticketsnow and pay alot more than the actual cost. The adding insult to injury I went online today 3-4-09. Now tickets are avail. again??

I do not have a problem paying for tickets, at increased cost when not avail. but when tickets are avail and your sent to one of there other sights to buy at increased and nobody will help you it is not fair

On January 14th, my husband and I were attempting to purchase tickets to the Jonas Brothers performance at the Rodeo on March 8th. Since we are both members and my husband a volunteer, we thought we would take advantage of the pre-sale time allotted for members and volunteers before the tickets became available to the public.

We initially called the Reliant Center to see if we could purchase tickets through the box office but were told they were only being sold through Ticket Master for pre-sale orders.

We logged onto our account with Ticket Master, we were then prompted to include our HLSR membership # as the promo code. A window popped up indicating there were (6) tickets available at the $19.00 dollar seats we were requesting. The window said 6 tickets available for $150.00. Not believing our good fortune, we completed our order. Unbeknown to us, we had been redirected to TicketsNow, a subsidiary company owned by Ticket Master.

In a short time, our confirmation letter was emailed to us. It was then we learned that the $19.00 tickets were being sold for $150.00 a piece. Out total came up to $1,049.00. My husband is retired and I am an educator, do you think I would pay $150.00 a ticket to see the Jonas Brothers, I love my daughter but no that was totally out of our budget. Since, we have been scrambling to pay bills, but that is a whole other story.

To resolve the problem, we immediately contacted Ticket Master. They informed us that it was nothing they could do. After several attempts, I was finally routed to a manager at TicketsNow. Our case is under investigation with them. Apparently, they are aware of the deception because they initially offered to reimburse the service charge. Please know that I declined there measly offer of $135.00. Ticket Master and TicketsNow are ripping people off.

My husband is retired and I am an educator, we have not been able to recoup from this additional $1049.00 loss. In these uncertain economic times, this kind of practice should not be tolerated.

How are people supposed to purchase tickets when they are already gone??? For AC/DC they referred you to their partner site to charge ridiculous amounts of $$ for tickets. I tried this am for Taylor Swift and same thing, gone in under a minute. Really????? Because Ticketmaster has already sold to the crooks. I don't understand how they can continue to get away with doing business like they do without consequences. Please, put a stop to the monopoly Ticketmaster has and not allowing regular people to purchase!!

I purchased tickets to an Ani Difranco concert at the Landmark Theater in Syracuse NY back in November. The ticketmaster site stated the tickets were $40 dollars. When I attempted to but them I was redirected to a Tickets Now site and charged over $300 for two tickets. Seems like a scam to me.

Like others, I have found out that ticket scalpers get the tickets first. They are even on sale on eBay and other sites well before fan club or the general public has a chance to buy tickets. Who'll bail us out of the high price we have to pay for tickets??????

Having to pay 2-3 time retail for tickets.

The same exact thing happen when I tried to buy Taylor Swift tickets for my daughter as with the Bruce Springsteen tickets! Automaticaly redirected to Tickesnow.com. They really are charging 3 times as much! I still don't have tickets and don't know what I can do about it.

Their affilated company, TicketsNow, is charging $311 per ticket for a Brandi Carlile performance at the World Cafe in Philadelphia PA. If that's not criminal, it certainly should be a felony. No wonder Congress is investigating these greedy bastards.

On Mon Feb 2, 2009 I dialed into ticketmaster, after several tries I got through (it was actually 9:01). After following all the prompts, I was told that no tickets were available for that event & I should try changing my criteria. I did, requesting tickets for the following evening, again to be told there were no tickets available. How could this be when I got though at 9:01 and have the phone bill to prove it?

On Dec. 8 I received an email from ticketmaster that advance tickets were available for Elton John and Billy Joel at the Honda Center 3/28. I went online to buy the tickets and was suddenly re-directed to another website, TicketsNow. I purchased what I thought were $161.00 seats and when I received the tickets I was shocked to see the face value was $54.50! I paid a total of $385.00 for these tickets which includes a delivery fee and a service charge. This should be illegal!

I went to the ticketmaster website a few days later and tickets were available at face value. When I contacted Ticketmaster, they said I needed to contact TicketsNow, I called TicketsNow, and spoke to Crystal, she said they only re-direct if there are no seats available (which was not the case) and she would refund 1/2 of my service charge $24.15....I think this should be investigated by the attorney general.

When I tried to purchase tickets for the Bruce Springsteen concert at the Izod Center, I was redirected to a resale site where tickets were being sold at prices much higher than face face value (ticketsnow.com).

I didn't purchase tickets to the concert

I logged on to Ticketmaster before 10 AM. At exactly 10 AM, I tried to buy Bruce Springsteen tickets. I selected the 'buy best seats available' option, but all the tickets were sold out. However, I was shown tickets that were marked up in their TicketsNow store. I almost bought marked up tickets twice thinking they were regular price. I am not sure how TicketsNow had plenty of tickets by 10:01 when the normally priced Ticketmaster tickets were sold out in less than a minute. I felt I was taken advantage of.

After seeing the news report on NBC tonight about the Bruce Springsteen concert and the ticketmaster.com scam, I could not believe it, I had the same experience with ticketmaster.com. I had attempted to purchase Coldplay tickets through ticketmaster.com for a November 1, 2008 show at the Wachovia Center, in Philadelphia, PA. immediately I was transferred to the Ticketsnow.com site. I ended up paying $84.00 per ticket, plus the convience fee, shipping and tax.

The selling price for tickets were $49.50. When I received the tickets in the mail they even stated sale price $49.50. On the news report they said that many people filed complaints with your site. So, that is what I decided to do too. If there is anything that can be done for my situation also, please feel free to contact me.. Thank you for your time

I was ticket master.com to purchase tickets for the 5/21 Bruce Springsteen show and got re-directed to ticket master now to pay about three time the price.

I didn't buy the tickets from ticketmaster now because the price was to high.

I was another of the many people directed to TicketsNow immediately following the onsale time for the 2 Springsteen shows in NJ in May! This was an outrage, and, no, I didn't buy the tickets from TicketsNow...but I would like to be included in the lottery for the 2,000 tix being released to the people victimized by Ticketmaster. Thanks very much for your work on this issue.

On Feb. 8th I received an email from ticketmaster that advance tickets were available for Elton John and Billy Joel at the Honda Center 3/28. I went online to buy the tickets and was re-directed to another website, TicketsNow. I purchased what I thought were $161.00 seats and when I received the tickets I was shocked to see the face value was $54.50! I paid a total of $385.00 for these tickets which includes a delivery fee and a service charge. This should be illegal!

I went to the ticketmaster website a few days later and tickets were available at face value. When I contacted TicketsNow she said they only re-direct if there are no seats available (which was not the case) and that she would refund 1/2 of my service charge. I think this should be investigated by the Attorney General and I am going to contact them.

On Feb. 8th I received an email from ticketmaster that advance tickets were available for Elton John and Billy Joel at the Honda Center 3/28. I went online to buy the tickets and was re-directed to another website, TicketsNow. I purchased what I thought were $161.00 seats and when I received the tickets I was shocked to see the face value was $54.50! I paid a total of $385.00 for these tickets which includes a delivery fee and a "serive charge".

This should be illegal! I went to the ticketmaster website a few days later and tickets were available at face value. When I contacted TicketsNow she said they only re-direct if there are no seats available (which was not the case) and that she would refund 1/2 of my service charge. I think this should be investigated by the Attorney General and and going to contact them.

I have tried to purchase tickets for several Phish events including Hampton, NC, Pittsburgh, etc. and have been transferred to tickets now every single time. I was waiting at my computer before the 10:00 hour ready to buy immediately when they go on sale at 10:00. Nothing...by 10:01 I was transferred to tickets Now offering tickets for outrageous prices beginning at $600! Common sense tells me there is no way it is possible to sell that many tickets to individuals that have already posted those same tickets for resale a minute after the sale began; especially when purchases are limited to 2 or 4 tickets per person.

This is not a one time thing. This has happened to me every time I have tried to buy tickets through Ticketmaster this year. I have tried many times and have not been able to attend one event...not even one!

I'm angry. There aren't many things in this world that I want to do, especially now that the economy is such a concern. It is rare I am financially prepared, but I saved my money specifically for these events, even though I already feel ticket prices and the service charges are highly inflated and unreasonable. I can't explain my frustration. I can't do anything I would like to do anymore. It makes me angry that Ticketmaster has gotten away with so much for so long.

I have decided I am no longer supporting the industry b/c it's not possible to get tickets and causes too much grief. I find myself getting angry and bitter, and it is just one more way the middle gets abused. I will not allow myself to become their fool and myself, friends, and favorite entertainers pay the price while they profit. This is Madoff gone Holleywood. Please, stop Ticketmaster! Is there anything left in this world that is not a complete fraud?

I logged on to Ticketmaster.com to buy Bruce Springsteen tickets only to be redirected to Ticketsnow & bought 2 tickets for what I thought was $213.00. when I saw they charged me $2,800.00 I immediatly called them to say this had to be a mistake! I finally settled to paying $504.00 for 2 tickets thinking it's better than almost 3 grand!

With all the confusion within a couple of minutes I paid more than double the price

I wanted to buy Paul McCartney tickets for his concert in Vegas on April 19th 2009. They went on sale at Ticketmaster online at noon Vegas time on Feb 14th. I sat at my computer all morning and afternoon until exactly 3pm est. I keep clicking on the ticketmaster site until exactly 3pm when the tickets went on sale. At exactly 3pm est the tickets were all sold out. How can that be?

Well, I went to Coasat to coast tickets and found lots of tickets for sale. I bought two reserved seats in the balcony for almost $700.00 each. I could have bought VIP tickets up close for$50.00 more if I could have bought them from ticketmaster. I got my tickets today and they were originally 191.00 from ticketmaster. I think it is a shame that ticketmaster can sell the tickets to scalpers so they can sell them for triple the cost. Must be ticketmaster gets a kickback from them. This is a once in a lifetime thing for me and I am really excited to be going to see Paul, but would have loved to have gotten a better seat for the price I paid. Thank you,

I was on the Ticketmaster website Monday morning attempting to purchase tickets for Bruce Springsteen at the IZOD center on 5/21/09. I was on the site and prepared 15 min. before tickets went on sale. At 9 am I hit the refresh button and attempted to begin my transaction. I requested 2 Best Available tickets. I waited for over 20 minutes, and then received the message that no tickets were available. Yet next to that message was an ad from Tickets Now (a Ticketmaster company), a resale website which is basically sanctioned ticket scalping. I would like to know how I was unable to get tickets by following the rules, but ticket scalpers were not only able to get them right away, but even had time to list them for $400 to $800 by 9:20 am.

No tickets were obtained

On Jan 31st (I stand corrected from my TicketsNow Complaint - I listed wrong date) 2009 10:00am Jimmy Buffett went on sale for DTE Energy Detroit MI for August 13th. Ended up purchasing tickets not realizing they were thru TicketsNow and paid 875.00 for 2 Pavilion Seats. Tickets went on sale at 10:00am and Logged into Ticketmaster and began selecting the purchase with Best Available and Qty:2. So excited to land tickets to a hard to get tickets event that every year sells out in 10 minutes. To dismay within minutes, realized what happened after getting a Email with purchase.

Ticketmaster re-directs internet customers to their sister company TicketsNow. It is absolutely sickening this happened . Nothing threw a RED FLAG that I was re-directed. Never in my right mind would pay that much $ for one evening of entertainment that only costs 275.00 (WE COULD BE ON A CRUISE). A Class Action Lawsuit is in the process and anyones story would help if they like to contact me.

Loss of $600 (875-275 face value) plus intrest that will occur on card, not to mention the termoil this household is in because of Ticketmaster re-dircting unsuspecting buyers.

At 10 am this morning (Friday, Feb 13) Taylor Swift tickets for her Jacksonville show were to go on sale. IMMEDIATELY, at 10 am I submitted to purchase 2 tickets ... Any Price, Any Location and IMMEDIATELY the response came that nothing was available and I was directed to either a bid site or a purchase site from others who had bought tickets ... all of these were at greatly increased prices over what I have read were the actual price. How can a show be - in essense - sold out if the tickets had not been placed on sale yet?

Springsteen tix for the April 1st show at the HP Pavilian went on sale this past Monday at 10:00 - I loged in at 10:00 exactly - it put me in que - says it takes 5 minutes - then it's 15 minutes - tells me there are no available tickets but I can purchase tickets through their broker Ticketnow (a ticketmaster company) - and then tickets are 2.5 X the price This is a total confict of interest and reeks of scam!!!

I called the contact number which turns out to be the number for Ticketsnow - the customer service person told me that yes they are a sister company to Ticketmaster and yes they sell the tickets that Ticketmaster can't sell - for more. He asked, did I want the number for Ticketmaster, Yes. He gives me a number that is diconnected. This is a total scam. Because I still wanted the tickets and didn't want to use either Ticketmaster or Ticketsnow, I went to the Stubhub web site and purchased the tickets for way more than the $95.00 face value. I received the tickets, the tickets say that they were puchased from Ticketmaster- how can that be. I feel totally scamed, and ****** off. There should be a class action on this!

The price we paid for these tickets ended up to be 2x's what they should have been.

Three months ago I bought some tickets right on the day and time that they went on sale. I tought that by buying them right away I was going to get better seats. Now I looked in their web page I it is very upsetting to see that there are better seats available.

I now that is not supposed to be a big deal, but I just don't like it when a big company that is in control of some thing takes advantage of its power.

My boyfriend and I set our alarms last Saturday morning, 2/7/09 to be sure to be the first in the queue when tickets for the LA show of Flight of the Conchords went on sale at 10am. However, even though we tried to purchase them exactly at 10am, they seemed to be already sold out. The screen came back with the message that other tickets may still be available. I took this to mean that they were trying to direct us to less popular shows, but my boyfriend said that what they meant was that Ticketmaster has their own, apparently legal, scalping site where they can offload all of the tickets for events, so that they might gouge buyers for otherwise normally priced seats.

Sure enough, we went on to their scalping site, TicketsNow, and there were seats available, starting at more than double what they should have been charging on Ticketmaster.com. And while all seats at Ticketmaster were supposed to be a standard $49.50, at TicketsNow, they were able to charge increasingly higher amounts for the better seats. This seems to be to be a huge loophole in the system; if scalping is illegal, than this practice has to be illegal and fradulent. In fact, a quick online search shows that Ticketmaster is being sued in Canada for doing this.

We weren't able to get tickets to the concert. Not exactly earth-shattering, but still -- Ticketmaster shouldn't be able to do this.

My attempt to purchase Springsteen Tickets last week was ended in a total waste of time and effort. After three hours of trial and error attepts I finall made it to the Credit Card information screen when I was suddenly redirected to another screen and offered the same tickets at 3 times the price.

It seems that the consequences and fines for ripping off the public is so low enough that it still behooves the dishonest efforts of the greed machines. This same issue seems to consistantly happen during high demand and popular events. Giants/Eagles playoff tickets was another local event where my efforts were befuddles by Ticketmaster. Between the escallating ticket prices and the ripp-off scalpers it is taking the game away from the people that support the effort the most, America's youth. In turn they simply eliminate the event and the emotional excitement from their minds and move on. Go for it, these greedy efforts are quickly catching up with all of us.

When I purchased tickets for a recent Killers concert that I attended, the same thing happened to me. I was automatically directed to Tickets Now and unfortunately I was desperate to purchase tickets because I needed them for a birthday present, so I paid $180 each for tickets with a face value of $52.00.

I am a full time student and money is very tight. Any money I can save, I make sure that I do. And, I do without if its not necessary. I was trying to do something nice and take someone to a concert for their birthday. I saved for months to be able to purchase these tickets. Then I had to borrow to make the difference and pay that back.

I got onto website 3 minutes after Sprinsteen new tour tickets were to go on sale. I wanted May 4 concert, nassau coliseum, LI, NY. Screen said I had to wait 14 minutes in 'line'- as it counted down minutes, I got to 4 minutes left when screen stopped and New screen said website was no longer available, I was bumped from line and that the website was performing rouyine maintainence. I was directed to 'tickets now' website , affiliated with ticketmaster where suddenly tickets were available for scalpers prices...HIGH HIGH PRICES. THIS IS very fishy. A real scam... No tickets were available at ticketmaster but seemed so quickly to 'land' in the related site for far higher prices.I feel cheated.

Now I donot have tickets, for myself, husband and 2 friends,and I feel that there's definitely something fraudulent and unfair going on with ticketmaster.

On 2/2/09 I went to ticketmaster.com to purchase Bruce Springstein tickets. I went on at 9am. I was told that I had at least a 15 minute wait. I kept the computer on while I worked on something else. At about 9:40am a screen came on that said that I could purchase Springstein tiokets. I thought I was still in ticketmaster as I had to do a word scramble that I had done in the past when purchasing other tickets at a normal price.

I purchased the tickets for Springstein thinking I was getting them from ticketmaster. Only when I went to my email and saw the confirmation information did I realize that I didn't receive tickets from ticketmaster. The next day a read an article in Newsday that indicated that others had complained and that Bruce Sprinstein was upset by what had occurred.

I was misled into paying twice the amount for tickets. I would like my money refunded. They can have the tickets. If I wanted to scalp tickets I would have done so. I won't buy from ticketmaster again and I think they should be fined.

I went on the web-site ticketmaster.com to purchase an event ticket. I was directed to another web-site ticketnow.com I purchased two tickets valued with the price 150. each. When I received the tickets they were priced at 91.50. I called ticketmaster. they said ticket now.com is a sister company and I should call them. So I did. They said they can re-sell the tickets at a profit. I feel I was misled and just want to be reimbursed the difference. I was charged 348.45 for two tickets that are worth 206.00.

went on ticketmaster website on Feb. 2, 2009 for Bruce Springsteen tickets at 9am when they went on sale. waited for tickets from 15 min on down. could not get through. finally when the screen came up for tickets.. the company claims they were down for routine maintenance? what kind of company would do maintenance during a high demand performer.

now tried to sell me tickets way over face value. come to find out the tickets were all bought out by ticketnow.com and all gone. I was so furious. this is not the way to do business. did not buy tickets but was stressed out over the fact that alot of people got taken for a ride and in the same situation as myself.

I purchased tickets for the dancing with the stars show in atlantic city and the cost was double the price. I received a paper with someone else's name on it and was told I could lose my seat if that person showed up. That didn't happen with me but the people next to me had lost their seats because that seat was sold to three different people, two had to receive different seats or run the risk of being thrown out. This is such a disgrace. I didn't even know others were complaining of this until I read the article on Bruce Springsteen. This happened to me on two other events, last year's dancing with the stars and in dec.08 for Joel Osteen. What a scam they have going on! I paid $400 for two seats for dwts and the tickets were actually $95 each. I should have been seated in the front row on the floor for that price!

tried to order tickets for bruce springsteen for may 7/09 tickets went on sale feb 6/09 ,160 ticket were available feb5 on ticketsnow and 24 hrs later 1300 ticket on ticketsnow

On 2/2, at 10am, at the time Springsteen tickets went on sale for Verizon Center, Washington, DC, 5/18 show, I went online to Ticketmaster. Note tickets were advertised in local paper and on Ticketmaster @ $68 and $98. Immediately, the site indicated no tickets available in that price range put me in TicketsNow. I did nothing to put myself in TicketsNow. I presumed it was simply the ticket dispensing arm of Ticketmaster.

Tickets began at well over $100 and ran well over $1,000. I ordered two @ $213 each, very reluctantly and only because I wanted so much to see the concert. The final bill added a service charge of over $63 (with no advance warning) and a $14.95 shipping charge. There is no way that there were no tickets at the advertised price within 5 minutes of sale starting. I now find that TicketsNow is part of Ticketmaster and appears to be part of a fraudulent scheme.

Approximately $230 in overcharges, since I was after the $98 tickets.

Tickets for Bruce Springsteen on sale at 12.00 noon sharp on Feb.6/2009. But thousands of tickets for sale on ebay,ticket scalper sites as well as Ticketmasters other business (tickets now) This is the day Before they are to be onsale HOW is that! I started before 12.00 refresh online ticketmaster page so i could start at 12.00 noon sharp it said 3 min wait then sorry no match . This has to stop the average person can not get a ticket! Then forced to go to a scalper ! Or ticketmasters conflict of intrest (Tickets now ) Double the price or higher!

Tickets for Bruce Springsteen on sale at 12.00 noon sharp on Feb.6/2009. But thousands of tickets for sale on ebay,ticket scalper sites as well as Ticketmasters other business tickets now! I started before 12.00 refresh online ticketmaster page so i could start at 12.00 noon sharp it said 3 min wait then sorry no match . This has to stop the average person can not get a ticket! Then forced to go to a scalper ! Or ticketmasters conflict of intrest (Tickets now ) Double the price or higher!

Called the main number for Ticketmaster at the appointed time when Jimmy Buffett tickets went on sale (10AM Sat 2/6). I went through the appropriate menu choices and then when it came time to enter the choice of tickets, one has a choice of three. 1) middle price tix $96 2) most expensive tix $136 and 3) least expensive $36. I chose number 3 for the least expensive option. It confirmed my choice as number 3 and then asked how many tickets do you want. I entered 4,....and then when it confirmed the number and type of tickets, the order was suddenly the most expensive ticket.

I thought, perhaps maybe I did something incorrectly. Unfortunately there was no option to change the type of ticket at that point, only the number. I hung up and tried again. To make a long story short it did this THREE more times. I was diligent about listening to each of the menu choices and following the instructions precisely. Even when the premium seating sold out, and I attempted to choose, once again, the lower price tickets, when it comes to confirmation time, the order was always based on the higher priced ticket.

None, as I did not buy.

On 2/2/09 I went to Ticketmaster to purchase Bruce Springsteen tickets. The website indicated that it was being serviced. After an hour, I was told that the event was sold out. They informed me that premium seats were available. I was charged 3x the face value of the tickets. I have watched news coverage of this situation and people are receiving refunds for the difference in their tickets. I have called VIPSeats, Ticketmaster and my credit card and no one wants to help. The tickets came and they are from ticketmaster.

$375 per ticket. 2 Tickets = $750 plus $20 for FEDEX delivery $770 total.

Got closed out when tring to buy Springsteen tickets for Izod center shows. I don't think ticketmaster sold any at face value, instead sold to themselves and scalped all the tickets, making 4 to 5 times the face value. Hopefully the attorney general of NJ will do somthing about this. Same thing happened couple weeks ago with Dave Matthews tickets for April shows.

Not see Springsteen or pay scalpers

Attempted to purchase tickets for flight of the conchords for a Portland show in march. As soon as presale was available we checked their website and no tickets were available. We called to verify and presale was no longer available. Then when tickets when on regular sale, tickets were sold out in 15 minutes after they went on sale.

Obviously, we were a bit upset. After doing more research we found that this had happened all across the country for their events. Tickets were sometimes sold out in 5 minutes!

Then, we found a mass of ads for other websites like snowtickets.com and even craigslist selling the tickets for over 20 times the original purchase price! We counted 30 tickets in each section from ticketsnow, and at least 40 tickets were available from scalpers on craigslist. It's RIDICULOUS!!

I wonder how many of the fans actually are able to go see them. I mean, it's great that they can sell out a venue, but if only 10% of the fans can actually afford to get tickets, do they only get to see 10% of their fanbase?

My wife and I are absolutely livid. I don't think it's right for this company to allow direct sales to scammers and scalpers.

I am outraged by the site errors while trying to order Springsteen tickets for NJ. Waiting and waiting just to receive a message that the site is under maintenance.

On Sunday, I was on the TIcketmaster website getting information on Springsteen tickets. Website information said they would go on sale the next day, Feb. 2 at 10:00, but you could go to TicketsNow, which is a Ticketmaster company and purchase tickets. It is not fair that ticket brokers, (scalpers), and a Ticketmaster company would be selling tickets before the general public had a chance.

So.... Tickets Now is a subsidiary of Ticketmaster, and has the tickets at an inflated price when Ticketmaster does not have any. If this isn't scalping tickets, I don't know what is. Ticketmaster should be investigated and prosecuted.

I was overcharged $32 per ticket ($64 total.) Also, convenience fee of $20 and mailing charge of $14.95

Ticketmaster website does not list tickets for Jersey Boys on Broadway, NYC. Instead directs you to Ticketsnow.com which you feel confidant because its listed as a ticketmaster company. I paid top dollar for tickets only to learn when they arrive that I was charged more then double face value. I am reporting this only after hearing what occured with the Springsteen tickets on CNN News.

I had my wife obtain concert tickets to a Phish concert during the time they went onsale. Ticketmaster kept redirecting her to their subsiderary TicketsNow that had overinflated prices for the concert tickets. Over $100 for a lawn seat is unbelievable, and she said the pavillion seating was just as outrageous.

I believe Ticket Master is abusing their service by fraud in that they had access to sell concert tickets at their facevalue, but instead, overinflated the price and offered the ticket at an unreasonable cost. She did get tickets from a source called Live Nation, pavillion seats for ~$64/each including handling and parking fees. Kudos to Live Nation, and (IMO) Ticket Master should be held accountable and fined for such a blatant ticket-gouging action.

The website ordering leaves much to be desired. I would like to purchase tickets to the Monster Jam in Pittsburgh, PA. The first time I tried, their website allows you to purchase one ticket of a family four pack, so it looks like you are getting a four pack of tickets for about $17.50, when in actuality, that is the price of one ticket and you had to buy four.

Now, I have a discount coupon from Advance Auto parts for $5 off an adult ticket. There is a place on the website order form to input this, but the discount is not applied. It says on your order form that you got the discount, but you are still being paid the regular price on the ticket. Had I not been paying attention, I coudl have put the order in.

Ticketmaster addressed the first complaint by removing the ticket and the convenience charge. They were very good about it, and I have no complaint about that. I was actually surprised that I was able to get my money reimbursed, since you always hear from people about what a nightmare the company is to deal with.

I didn't bother to contact Ticketmaster about the discount issue. I'm beyond irritated at this point. For such a large company to have so many glitches in their website seems odd. It does make you feel like your are being tricked into parting with more money then you originally intended, which is what so many of the complaints on this company seem to indicate.

I attempted to buy tickets this morning from Ticketmaster.com for a concert in Washington DC. Tickets went on sale for Flight of the Conchords at 10 AM. I tried buying two, but with SECONDS they were sold out. However, there were tickets available immediately on Ticketmaster's own scalping site, TicketNow.com, for 2-3 times the price. This is clearly anti-competitive and an anti-trust violation. Please investigate this unscrupulous company. Thank you.

The only way I can get tickets now is to pay scalping prices.

I would like to know how I was unable to get tickets by following the rules, but ticket scalpers were not only able to get them right away, but even had time to list them for $400 to $800 by 10:20 am.

It would have cost me $800 to $1000.00 to see Bruce Springsteen for what should have been $400.00 I really want to know what time those tickets were listed on TicketsNow.com and how those people obtained them. If listings were sent to TicketsNow.com before 9am, it will further show what a fraud Ticketmaster is.

I feel like I was not even offered tickets at the fair face value. Ticketmaster released an email to Springsteen ticket buyers stating that if we feel we inadvertantly purchased tickets through a secondary market that we should complain to them & we would receive the difference between what was paid & the face value of the ticket. The thing is that I did know where I was purchasing the tickets from but I felt I had no choice to get what I wanted. Complaints have been logged in New Jersey where a congressman is getting involved in invsestigations of this incident. However, the incident didn't just occur on the East Coast, it seems to have happened all over the country, including Arizona. I would urge whatever system available to also investigate Ticketmaster/TicketsNow monopoly of ticket prices. I intend to continue more research into this as well.

Tried for about an hour and a half to get online Springsteen tickets at 9AM Monday, only to repeatedly get server error message. How could they let the server be down when they were having a ticket sale? Other I know got tickets, so the message must have been random.

Did not get any tickets - do not know economic damage because the only way that I will get tickets now is to contact a scalper (whcih I have not done yet)

SAME AS WITH SPRINGSTEIN

I SENT THIS TO TICKETMASTER & TO THE ALLMAN BROTHERS AND TO THE BEACON THEATER. On the day tickets went on sale I logged on and the following happened

Ticketmaster sent me to a Hijack website. TICKETSNOW.COM

At 10:30 on the day (Jan 9) the tickets for American express customers were on sale.

I want my money back, or a coupon for the difference.

Unlike many who have complained about Ticketmaster recently, I got through the queue fairly quickly (one 4 minute wait) and I managed to type the illegible code in correctly, only to find that the best available seats were in the upper upper balcony behind the stage. But there were plenty of good seats at the TicketsNow site -- for a price, for a price. Quite simply, Ticketmaster is selling seats to itself (TicketsNow), then putting them up for auction. Fortunately for Ticketmaster, there doesn't seem to be anyone working there who really cares much about what anyone thinks of them.

The same thing everyone below has said, has also happened to me, namely Phish tickets for Hampton, VA.

On the day tickets went on sale, I was sitting at the computer waiting for 10am. At 10:00:01 I started the process. By the time I got to the screen where they are telling you Searching for Tickets, (prior to 10:01 incidentally), I was immediately told that there were no tickets available but off to the side I could conveniently buy tickets from TicketsNow A subsidiary of Ticketmaster for more than 10x the face value!!!!

These guys have got to be stopped.

I attempted to purchase wheelchair tickets to the bruce springsteen concert on the internet for may 21st and 23rd and a window popped up and it said that there were no tickets available at face value. but there were tickets available at ticketsnow.com from $188 and up

My son and i have saved money to see bruce springsteen thinking the tickets cost $95 and now we can't afford to go at those prices

I was on the Ticketmaster website Monday morning attempting to purchase tickets for Bruce Springsteen at the IZOD center on 5/23/09. I was on the site and prepared 15 min. before tickets went on sale. At 9 am I hit the refresh button and attempted to begin my transaction. I requested 2 Best Available tickets. I waited for over 20 minutes, and then received the message that no tickets were available. Yet next to that message was an ad from Tickets Now (a Ticketmaster company), a resale website which is basically sanctioned ticket scalping. I would like to know how I was unable to get tickets by following the rules, but ticket scalpers were not only able to get them right away, but even had time to list them for $400 to $800 by 9:20 am.

Economic damage? I should not have to spend $400 to $800 to see Bruce Springsteen. I really want to know what time those tickets were listed on TicketsNow.com and how those people obtained them. If listings were sent to TicketsNow.com before 9am, it will further show what a fraud Ticketmaster is.

I find this as a fraud from Ticketmaster and it took me away from work for over 2 hours

On Monday 2/2/09 I went online at 10am to purchase tickets to the Bruce Springsteen concert. First I went on to get the tickets in Hartford, CT. It found tickets for me, when I went to purchase them I got an error message and could not refresh or go back to get those tickets. I started over, searching again, and it said that they had no more tickets and there was an ad for much more expensive tickets at TicketNow.com.

I then went and tried to get tickets for the show in East Rutherford, NJ and the same thing happened. I thought it was just a problem with the website because so many people were probably trying to get the same tickets, but still I was very upset over the whole situation because it DID find tickets for me and because a problem on TicketMasters end caused me to lose them. Please let me know what, if anything can be done about this because I don't plan on ever getting tickets from ticketmaster again if this problem is not resolved. Thank you for your time.

Lost tickets

The same thing happened to me when I tried to buy tickets to the Lady GaGa concert coming up next month at the Wonder Ballroom here in Portland. Tickets showed sold out minutes after the tickets went on sale, but there were plenty for sale at TicketsNow, Stub hub, etc. for 4x more than the face falue! Something needs to be done about this!

People are having to pay alot more to see their favorite artist. Its rediculous!

I went to ticket master to buy tickets for Britney Spears. I was somehow redirected to this sight. I bought $150.00 tickets and when they arrived they were $35.00 tickets with someone elses name on them. These people have found a way to legally scalp tickets and rip people off big time! It is so wrong. I am very angry that Ticketmaster allows this to happen. I paid $455.00 for three tickets worth $100.00 and the worst seats in the place! I can't even use them because my handicap daughter will not be able to climb up there.

Like the others I was ready to go on my computer at 9AM. I also got to the site fast, even with the correct concert date because it was already on my computer's history. First it said 3 minute wait, then 15, then 9, then 2, then 1 minute and then back to 15. I couldn't believe it when at roughly 9:15 AM 2 available seats came up for me ($95 each.) I knew the section number, row number and seats numbers. I did everything by the book...as fast as possible...even got to the point where it asked if I wanted to reserve a parking space. I went past that screen to insure I didn't waist any time. Before 2 minutes were even up, the message came up that my time was up and my tickets were being given away. (I quickly wrote down the Section, Row and Seats) because I knew something was wrong.

I was then directed to Tickets Now where I was directed to seats in the same section and row. Two tickets were $650 including fees. When I saw Tickets Now was owned by Ticket Master I knew in my heart that soon after tickets were on sale, Ticket Master moved a good portion of the tickets over to their subsidiary. There is no way that Brokers could have bought this many tickets in less than 15 minutes and had the time to put them on a

re-sale site.

I never left the house Monday. The customer service number and sales number were busy all day. I was on a mission. I kept checking the Tickets Now web page and found a page with fine print that spoke of Ticket Masters right to resell tickets to Tickets Now to mitigate any losses or some such language but there was also a lot of legal language at the bottom leading me to believe that there have been many complaints about this. I finally got through to Customer Service about 5PM. When I heard the concert sold out in 5 minutes (for NJ) I knew they were wrong, because my two tickets came up at 9:15AM. I then spoke to a Supervisor. I went through the entire scenario and read the wording from Tickets Now and also went through my browser history. I then went to the next level up and got someone who did not bypass my comments but seemed to get it. He asked me to restate exactly what happened. I think the fact that I saved my Section, Row and Seat numbers made a big difference.

In any case, I am calling my Congressman this morning who has already filed a complaint with the FTC because I feel that being given the tickets (and I feel with no intention of being allowed to really purchase them) is a major scam. I also told the Manager that Bruce Springsteen himself, would be appauled at this and sure enough The Boss is mad and there was a big story about this on the New York News last night. In addtion to this being totally illegal and unfair, in the worst economy we have ever seen- with people having less money than ever, this is one of the worst business practices I've seen.

I lost an entire day in the house. I was assigned two tickets at $95 each and then re-directed to a Ticketmaster reseller at 9:15AM which already seemed to have plenty of tickets....my tickets were now $649.00. I spent hours on the phone complaining because I wasn't going to give up because I feel too many people just give up. This is a scam and needs to be rectified. I believe there are plenty of tickets to be had and they should be released as face value for those of us who played by the rules.

I tried to buy Bruce Springsteen tickets from ticketmaster. Interestingly though, when you Google Ticketmaster the first site that comes up is ticketmaster- ticketsnow. At the time I didn't realize that I was not on ticketmasters website. When I looked at the prices I was shocked I knew how much the tickets were supposed to be. After going back to google I figured it out. I had no idea they were owned by Ticketmaster. How convenient that there were tickets to sell to their own company but not to a fan of 30 years. I wonder how many tickets are really available for your average consumer.

At 9:00 AM I was on the Ticketmaster site trying to buy 2 tickets to the Nassau Col Bruce Springsteen show. it was wait time is 15 mins; then eventually, I got errors; after several re-try; No more tickets then it started routing me to Ticket Now for the marked up tickets.

THIS IS NOT THE FIRST TIME. I was locked out of getting tickets to the Killers at Hammerstein Ballroom in 2008. I was locked out from getting tickets to Miley Cyrus and several other concerts.

When I contacted Ticketmaster and asked how can the tickets be gone in under 1 minutes and then be available on Ticket Now (which they own) they respond I got was that; several thousand people buy tickets in a min that's why it's gone. No explanation on how it gets on Ticket Now so quickly.

Just in December a few of my friends and I were ordering tickets to the same even at the same time; I manage to get 2 tickets and she was routed to ticket now and paid triple.

Ticket NOW needs to be shut down.

it's frustrating. Ticketmaster is ripping the consumer off.

On 02/02/09 I was on line to buy Bruce Springsteen tickets for the May 18th show in Washington DC.As 10:00 approached which is the time the tickets are for sell I selected find tickets on the ticketmaster web site.At that time my computer went to the searching for ticket mode.After a minute I got a system error message.I tried again at 10:02 and when I got through i was directed to the tickets now web page where there were plenty of tickets for the show but at a much higher price.

The consequence is that ticketmaster is suppose to be a fair way for consumers to purchase tickets.It looks to me like legal scalping.How can so many tickets be available on tickets now two minutes after they go on sale.

This is regarding Ticket Master and their scalping company Tickets Now.

Well I had a similar experience as the Bruce Springsteen fans, however it has been ongoing for a couple of months for Phish shows. I feel it is important to note that when I called Ticketmaster they said to keep trying back because more tickets may be released before the day of the show. This, I presume, is because if they are not sold for inflated prices, they will be run back through the main ticket outlets again. Hampton tickets were being scalped for over $1000 2 minutes after the show went on sale! Now that the whole tour is on sale we found that the shows that Ticketmaster was selling were sold out immediately and could only be bought through the scalping site. There were other Phish shows that were being sold through Tickets Unlimited and Live Nation that were still on sale 24 hours after their release at face value. How is this possible? I've got a pretty good idea and hope this is investigated!

I was online 15 minutes before tickets went on sale for Bruce Springsteen tickets that went on sale 02/02/09 @ 10:00am. At 10:01 I was in the process of completeing the sale and was knocked off. Tried for a 2nd time and was knocked off again prior to completing the sale. The 3rd time I was successful @ 10:11 and recieved tickets behind the stage, four minutes later it was a sale out. If it would have worked the 1st time I would have gotten good seats, makes you wonder.

Just not fair to the general public how ticketmaster lets these ticket brokers obtain all of the good seats 1st and then resale them to the general public for twice the value.

How is it that tickets were not available on their site for Springsteen when they first went on sale yet you were re-directed to Tickets Now which is a subsidiary of Ticketmaster and there were loads of tickets available at multiple times the ticket price? Something is not right there.

I was on the Ticketmaster website Monday morning 2/2/09 attempting to purchase tickets for Bruce Springsteen at the Mellon Arena in Pittsburgh on 5/19/09. I was on the site and prepared (logged in under my account) 30 min. before tickets went on sale. At 10:00 am I hit the refresh button and attempted to begin my transaction. I requested 1 GA ticket. I waited for about 5-10 minutes, and happily 1 GA txt was listed for purchase.

Ready to go I selected mail txts then hit continued - only to receive a message about some technical error and that my transaction could not be completed. Tried again for 1 GA and was quickly notified with the message that no GA tickets were available. Tried for best available - all sold out. Yet next to that message was an ad from Tickets Now (a Ticketmaster company), a resale website which is basically sanctioned ticket scalping. I would like to know how I was unable to get tickets by following the rules, but ticket scalpers were not only able to get them right away, but even had time to list them for double and triple the price (or even more) by 10:15 am.

I should not have to pay double, triple or even more over face to go to a concert. I really want to know what time those tickets were listed on TicketsNow.com and how those people obtained them. If listings were sent to TicketsNow.com before 10am, it will further show what a fraud Ticketmaster is.

When attempting to purchase Bruce Springsteen tickets on Monday, February 2, 2009 through TicketMaster-the website advised that there was 'no match' for the ticket request placed - however, on the right side of the screen..there were tickets available for insane/ridiculous prices - $200+, $300+ all the way up to $1000+. This seemed extremely shady and I feel prompted to boycott Ticketmaster going forward..

I was on the Ticketmaster website Monday morning attempting to purchase tickets for Bruce Springsteen at the Nassau Colisseum on 5/04/09. I was on the site and prepared 15 min. before tickets went on sale. At 9 am I hit the refresh button and attempted to begin my transaction. I requested 2 Best Available tickets. I waited for over 20 minutes, and then received the message the system was unavailable due to routine maintenance. I tried again, waited again 15 minutes and now the message said no tickets were available. But next to that message was an ad from Tickets Now (a Ticketmaster company), a resale website which is basically sanctioned ticket scalping. I would like to know how I was unable to get tickets by following the rules, but ticket scalpers were not only able to get them right away, but even had time to list them for $400 to $800 by 9:20 am.

Economic damage? I should not have to spend $400 to $800 when the face value of tickets was not more than $93 per ticket to see Bruce Springsteen. I really want to know what time those tickets were listed on TicketsNow.com and how those people obtained them. If listings were sent to TicketsNow.com before 9am, it will further show what a fraud Ticketmaster is.

Tried numerous times to contact them for handicap accessible tickets to Bruce Springstein Concert at the Izod Center in New Jersey for May 21,22,23, 2009...

Also tried to get handicap tickets to the Mellon Arena in Pittsburgh for the 19th of May and got the run around.

Could not order on PHONE as claim was that they were sold out and the website directed me to a site where prices were exhorbitant.

TOTALLY OUTRAGEOUS. Something should be done about this matter ASAP...

it is a total scam to try to get tickets for a concert there is no way at 10am that all seats should be gone when tickets go on sale at 10am ....instantly went to tickets now for a higher fee than 98$ for a bruce springsteen concert...many complaints and this company needs to be investigated...shame on them.....

On Monday, 2/2, at 9:00 a.m. I attempted to purchase tickets to see Bruce Springsteen at Izod Center on May 21st. I waited several minutes with each attempt. The first time, the site located tickets, but when I attempted to purchase them, I was informed that there was an error on the site. I tried again 5 more times and was then informed each time that the site was undergoing routine maintenance and to try again later. I find it odd that a major ticket broker would decide to administer routine maintenance at the same time that tickets for a major musical act go on sale the morning after a triumphant performance at the Super Bowl! What a coincidence!

Other than disappointment, none.

Recently, I have tried to purchase tickets to local events on TicketMaster only to be referred to TicketsNow. (Billy Joel/Elton John, The Eagles), Tickets went on sale at 10am, I logged onto TicketMaster within five minutes and TicketMaster is already out of good seats. How can that be?

You can purchase tickets but there are none at at the published price unless it's behind the stage. Premium seats are available at TicketsNow if you want to pay two or three times the advertised price.

I think there is some Consumer Fraud going on. It should be illegal for TicketMaster to sell tickets through their subsidary.

I attempted for 3 hours to buy lawn tics to Jimmy Buffet and even with the first attempt at the second the tics went on sale, was rerouted to TicketsNow, a subsidiary of TicketMaster selling the tics for 3x the price. This has got to be illegal !! If TicketMaster advertises a certain base price for lawn tics, are they not entitled to offer a certain amount of tics at that price prior to selling them to their subsidiary, and conveniently rerouting their prospective customers to the website to pruchase the tics at highly inflated prices...unreal !

I could not purchase the tics.

Springsteen tix go on sale this past Monday at 9:00 - I log in at 9:00 exactly - it ut me in que - says it takes 5 minutes - then it's 15 minutes - then 30 then 8 then (20 minutes later) it bumps me out...I try again and it gives me 5 minutes then tells me there are no available tickets but I can ourcahse tickets through their borker Ticketnow (I ticketmaster company) - and the tickets are 5 X the price and in come cases 10 X the price.!! This is a total confict of interest and reeks of scam!!!

I now have to purchase tickets through Ebay, Craigs list or a scalper - it will cost me much more than it would have bee to get tickets the legitimate way - there shuld be a class action on this!!

On Monday morning I was on the Ticketmaster website trying to purchase tickets for Bruce Springsteen at the IZOD center on 5/21/09. I was on the site and prepared 15 min. before tickets went on sale. At 9 am I hit the refresh button and attempted to begin my transaction. I requested 2 Best Available tickets. I waited for over 20 minutes, and then received the message that no tickets were available. Yet next to that message was an ad from Tickets Now (a Ticketmaster company), a resale website which is basically sanctioned ticket scalping. I would like to know how I was unable to get tickets by following the rules, but ticket scalpers were not only able to get them right away, but even had time to list them for $400 to $800 by 9:20 am. This is outrageous and very unfair to the hard working fans who are trying to get tickets at cost.

I should not have to spend $400 to $800 for tickets with a face value of $100 to see Bruce Springsteen. I really want to know what time those tickets were listed on TicketsNow.com and how those people obtained them. If listings were sent to TicketsNow.com before 9am, it will further show what a fraud Ticketmaster is.

I was also trying to purchase Bruce Springsteen tickets on Feb. 2 for the Washington DC show at exactly 10am on Feb. 2 and was sent directly to their high priced Tickets Now screen.

I was not able to purchase tickets to the show. Not paying $700 a piece for a ticket when I could have gotten them for $98 each. WHAT A RIP OFF!

2/1/2009 - I accessed the Ticketmaster system at exactly 9:00 Am for Springsteen tickets only to have the wait time fluctuate between 4 min and 15 minutes, after about 20 minutes the site located tickets in the furthest section 18th row. I went onto other sites such as Ticketnow, ebay, etc. to find that plenty of tickets were already being offered at a premium. I did a second search for ticket and the system came back with an error message that it was down for maintenance, this happened after waiting 10 minutes. I also spoke to 2 friends who were expirencing the same problem, this was not an isolated incident.

I attempted to purchase Springsteen tickets when they went on sale, and continued to recieve error messages that the server was down. I was redirected to their sister site (ticketsnow) 10 times or to purchase over priced tickets . I knew this was a scam but continued to try for 2 hours. I am a huge fan and just wanted to see the show!!! Typical that another company takes advantage of the average middle class American.

I cannot afford to see this show at 400 dollars a ticket !!

I was on the Ticketmaster website Monday morning attempting to purchase tickets for Bruce Springsteen at the IZOD center on 5/21/09. I was on the site and prepared 15 min. before tickets went on sale. At 9 am I hit the refresh button and attempted to begin my transaction. I requested 2 Best Available tickets. I waited for over 20 minutes, and then received the message that no tickets were available. Yet next to that message was an ad from Tickets Now (a Ticketmaster company), a resale website which is basically sanctioned ticket scalping. I would like to know how I was unable to get tickets by following the rules, but ticket scalpers were not only able to get them right away, but even had time to list them for $400 to $800 by 9:20 am.

Economic damage is that to obtain tickets I must now pay $300-$400 through TicketNow, which is affiliated with Ticketmaster. These tickets were for sale as soon as the sale began.

I was attempting to purchase tickets to IZOD center, May 23's Bruce Springsteen concert. I had been on at 9am, when the tickets went on sale. I was waiting in line in which the time left kept changing. Then at 9:15, I was informed that the site was down due to routine maintenance. I was then redirected to ticketnow where I could buy a $65 ticket for a minimum of $200. I question ticketmaster's authenticity in this occurrence, as I have never had this problem occur when I was buying tickets, even for a huge event.

I am now unable to go to the show since the resale value begins at $200 a ticket.

I was on the Ticketmaster website Monday morning attempting to purchase tickets for Bruce Springsteen at the IZOD center on 5/21/09. I was on the site and prepared 15 min. before tickets went on sale. At 9 am I hit the refresh button and attempted to begin my transaction. I requested 2 Best Available tickets. I waited for over 20 minutes, and then received the message that no tickets were available.

Yet next to that message was an ad from Tickets Now (a Ticketmaster company), a resale website which is basically sanctioned ticket scalping. I would like to know how I was unable to get tickets by following the rules, but ticket scalpers were not only able to get them right away, but even had time to list them for $400 to $800 by 9:20 am.

I should not have to spend $400 to $800 to see Bruce Springsteen. I really want to know what time those tickets were listed on TicketsNow.com and how those people obtained them. If listings were sent to TicketsNow.com before 9am, it will further show what a fraud Ticketmaster is.

As many others have already written about, my experience with Ticketmaster was horrible. I had three computers all very much active and searching for Bruce Springsteen tickets for the IZOD Center in May (New Jersey). I kept getting the same Error screen and even when I got lucky on a couple of occasions to enter number of tickets, type the weird word and hit enter....lo and behold. Surprise surprise...same old error screen.

Then, the truth came..I got diverted to a ticket company that Ticketmaster owns and was afforded an opportunity to purchase tickets 4 times what they were worth. In this horrible economy, Ticketmaster has the audacity to rape its customers. I am sick over this..a fan of Bruce's for 34 years has to contend with this bullcrap just to try to get to a show. Ticketmaster is a ripoff, scamming company and I cannot even believe that they are getting away with this. I just can't!

Tickets go on sale at 9:00 and you're going to tell me that NO tickets are left? Or, let's just let the customer wait 14 mins., no wait, 10 mins., no wait it's now back up to 11 mins. and then the screen comes. Ah, yes, an error, but let's bring you over to Ticket-A-Us, a company owned by, yep, you guessed it Ticketmaster. Would I like to buy the tickets 4 times what they're worth now? Hmm...what a travesty, a shame, deplorable. I feel like I've been robbed!

4 tickets that should have been purchased for $95 each had to be bought for $330 each! (They were $300 each, but with a commission charge on top of that!)

On 2/2/09, a few minutes before 10 am I was online waiting for tickets to go on sale in order to purchase tickets for the Bruce Springsteen concert for the Verizon Center (May 18, 2009). My Sister was doing the same from her computer in Northern Va. We had the same experience which was we could not get past the first window where we clicked on find tickets. I understand that a lot of other people were doing the same thing, but this is not our first experience buying tickets for Bruce and we always have gotten more of a response from the site rather than the dead unresponsive window that just sat there.

The upsetting part is, when we DID get any response at all from the site, (approx. 9 or 10 minutes after 10 am), no tickets were available anywhere in the venue but there were PLENTY of tickets available displayed on a window for Tickets Now on the ticketmaster website for extremely inflated prices. Even if the ticket brokers have the finances to buy up season ticket holders seats for popular concerts, and even if this is technically legal, it's unethical at best to enable them by providing billboard space on the Ticketmaster website.

None, really. I would just like the opporunity to purchase tickets at a fair price rather than be a victim of price gouging by the only organization I am aware of through which I can purchase tickets.

1. Ticketmaster sent out email alerts to customers that stated that tickets went on sale at 10am on Monday, February 2. I visited the Ticketmaster website on Sunday, Feb. 1st to confirm, it clearly said 10am.

2. When I attempted to login to the ticket sale shortly before 10am, the server was busy and I got messages that the site was undergoing routine maintenance. The phone lines were also jammed. THE TICKET ONSALE actually began at 9:00 am!!!!

3. I believe that this was a deliberate attempt to allow brokers and scalpers "in the know" to get an hour lead time on the sale.

4. I have many friends who got through on the website at 9:02 a.m. who were told that tickets for the shows were already SOLD OUT (40,000 tickets!!) ...but then told the same thing I was: that "tickets matching their preference were available here.." sending them to a webpage for TicketsNow, (which is branded as a Ticketmaster company)

5. At only 2 minutes after the onsale start of 9:00, the TicketsNow brokers had thousands of seats available. HOW IS THIS POSSIBLE???? There was NO PRESALE for this event.

6. What is also concerning is the fine print in Ticketmaster's Q&A section, where they state that on certain occasions, they reserve the right to sell tickets DIRECTLY TO TICKETSNOW....to make up for losses incurred.

Does this mean if they have poor ticket sales for a less-popular event that they can decide to sell the majority of tickets for a big event like Springsteen through their BROKER SITE???

How can we allow a private enterprise like Ticketmaster take advantage of us, especially during a recession where most of us can't even afford luxuries like entertainment?? Basically only the rich will be able to attend concerts of this type because they are the only ones who can afford to pay the brokers.

To continue, I was under the impression that scalping tickets was ILLEGAL. I have seen people arrested in concert and sporting arena parking lots for selling tickets even slightly above face value.

How can Ticketmaster legally drive customers to a broker site, selling tickets for up to 10 times their value????

I was on the Ticketmaster website Monday morning attempting to purchase tickets for Bruce Springsteen at the IZOD center on 5/21/09. I was on the site and prepared 15 min. before tickets went on sale. At 9 am I hit the refresh button and attempted to begin my transaction. I requested 2 Best Available tickets. I waited for over 20 minutes, and then received the message that no tickets were available.

Yet next to that message was an ad from Tickets Now (a Ticketmaster company), a resale website which is basically sanctioned ticket scalping. I would like to know how I was unable to get tickets by following the rules, but ticket scalpers were not only able to get them right away, but even had time to list them for $400 to $800 by 9:20 am.

Economic damage? I should not have to spend $400 to $800 to see Bruce Springsteen. I really want to know what time those tickets were listed on TicketsNow.com and how those people obtained them. If listings were sent to TicketsNow.com before 9am, it will further show what a fraud Ticketmaster is.

On February 2nd 2009 I attempted to order Bruce Springsteen tickets to two separate shows off ticketmasters website. The show I attempted to order tickets to was 1 the Izod center show on Saturday and 2 the Hartford show. I waited for one half hour online for tickets to become available for the Izod center only to receive a message back stating routine maintenance was being performed and to try back later.

As for the Hartford show, I attempted to order tickets from 10am when they first went on sale to 1030am. Within that time period I received a message stating there were no longer tickets available for my request. This I know is impossible because my wait time was a mere 1 minute.

I am sure you are aware of the affiliation between Ticketmaster and its subsidiary Ticketsnow. I found it very suspicious, disappointing and unacceptable to discover that thousands of fans were unable to obtain the tickets they requested through ticketmaster, yet they (and I) were able to find the tickets on Ticketsnow for nearly 3 times and in some cases 5 times the price. To me, this has all the workings of a scam because of the close relationship between Ticketmaster and Ticketsnow. I felt it should be brought to someones attention and your assistance into getting to the bottom of this would be much appreciated. Thank You.

I tried since the official start time of 9:00am on 2/2/09 the morning the tickets went on sale through Ticketmaster (online) for the Bruce Springsteen show at the Izod Center on 5/21 & 5/23 After about a 30 minute wait online, I received an error message from Ticketmaster. An error message stating the service was down due to routine maintenance.

Then after a 2nd attempt I received a message that they had no tickets available for the show I wanted, however, they provided a link to Tickets Now. I was re-directed to TicketsNow, the Ticketmaster-owned internet marketplace where hundreds of tickets were available for hundreds and, in some cases, thousands of dollars over the $65 and $95 prices. They could not locate tickets at face value, but could immediately sell them to me at scalpers rates. How is it possible ?

First I called for Bruce Springsteen tickets on 2/2/09. I was connected and told I had 4 tickets(automated system). I was told to hold for credit card info then disconnected. Tried for one hour with two phones and never got through. At the same time I had two computers going , I had the order in for 6 tickets...then continued to get message System down for routine maintenance. At 10 am I tried for tickets to see Bruce in boston and my order went through right away...so maintance problems were for NJ only.

No tickets for nj

Went to Ticketmaster site on 2/2/09 to buy best available tickets for May 2009 Bruce Springsteen concert at the United Center in Chicago. Tickets began on sale at 10 AM. At 10:02 AM, with a wait time of less than one minute, there were NO tickets. However, they were advertizing tickets available at Tickets Now a Ticketmaster company. Those tickets were 2-3 times the face value - and for nothing special seats at that. How do those tickets even get over to Tickets Now in 2 minutes? We wonders, aye, we wonders...

Not going to the show. Not going to pay double or triple for nose bleed seats on the first day tickets go on sale. Bah Humbug!

Went on line to buy springsteen tickets in atlatna. was on line when tickets went on sale and kept refreshing until the order screen came up. 3 times i selected tickets and then typed in the coded words. three times i got kicked out with an error message saying that the transaction did not go through. the site was obviously overloaded, because after about 3-4 minutes, i could get on and order tickets.

but off course by that point, they only had [bad] tickets left. My complaint is that if you are in the business of selling tickets online, and you charge an arm and a leg for the tickets, then build capacity into your system so my experience isnt ruined by having an error message come up. that's all.

No damage, just [bad] service from a company that charges a lot for their service.

Went on line Ticketmaster for tickets to Bruce Springsteen concert at Verizon Cntr. kept getting notice that seats were not available. At 10:00 tickets now window came up on screen and showed itself as a ticketmaster...but no tickets were available...only seats were from Ticketsnow. These were best avialble. for $298 each instead of $98 each plus all kinds of fees...total for 6 tickets was over $2000.

I did not buy them! It turns out that Ticketmaster owns Tiketsnow...see other complaints...Do you think the BOSS knows.

Ticket Master is nothing more than a price gouging organization! I was trying to purchase tickets for Bruce Springsteen concert on line which tickets were starting at $65.00 and $95.00. At 10AM exactly I was on the web site and said I had a 7min. wait, from there I went to a 4min. wait, then all of a sudden I jumped to a 15min. wait. By the time I got to the tickets on sale they were starting at $145 and the seats were on another planet!

I called and compained to Ticket Master and the supervisor I spoke to gave me a lot of double talk, everytime there's an event where they know they can gough the public they do it and it seems like they continuously get away with it! Please someone do something about this! it's just not fair to the public! Thank You

Went on line today to purchase Bruce Springsteen tickets at 9:00 a.m. Still at 12:30 p.m. the site was still down and supposedly had a glitch and said it was down for maintenance. NOW the tickets are supposedly sold out? This is the 2nd concert (1st one was Genesis) a year ago that they pulled this nonsense.

If the system didn't work, people don't know the time it is up and running. They should have advertised that they will begin again tomorrow at 9:00 a.m. THIS IS NOT GOOD BUSINESS and I cant' get the tickets I wanted.

Just a 10:00 a.m. when Los Angeles Sports Arena Tickets went on sale for Bruce Springsteen, I waited while request being processed. Ticketmaster then offered me 3 tickets in Loge 9, great seats. I began processing as I have done 100's of times in the past, only to have my transaction blocked. Never happened before. I renewed and there were no tickets left, but TicketsNow had them for $400 a piece as a Ticketmaster affiliate. This is fraud, and a discusting practice.

I could not purchas what I has a long time Springsteen fan and TicketMaster user rightfully deserved over some profiteers.

Went on line at 8:50 to try and get tickets to the May 4th Nassau Coliseum show of Bruce Springsteen and the E Street Band. Asked for best tickets available. Screen kept refreshing and telling my my wait time, which was anywhere from more than 15 minutes to 1 minute or less. Tickets finally came up and I accepted them, put in my credit card info, sat and waited for the processing. After about 10 minutes more, it came back that there was an error processing my order (not a credit card problem, just an error).

I did not get my tickets after taking a day off of work to obtain them. This system needs major overhaul.

Never spoke with a individual, was charged fees not described for seating that was not the best available. Deceptive

Went on line for tickets to kings of leon concert at msg in ny. kept getting notice that seats were not available. tickets now window came up on screen and showed itself as a ticketmaster company to purchase tickets. these were supposedly better positioned seats or best avialble. this was at 12:10 when tickets had gone on sale at 12:00pm. I purchased best seats in section 420 for $100 plus a ticket charged on my cr. cd. not realizing all tickets for this show were $44.50 plus tax etc.

went on line a few days later and purchased two tickets in section 321 for 44.50 which will be used to see this ripoff concert. Called tickets now and they stated the tickets for $500 could not be cancelled. Did state that if the tickets were sold I may get money back. I did not accept delivery of the four tickets at $100 each plus and tickets were returned to ticketsnow. these ticket cost more than $500 so I disputed the charge. they charged $250 on credit card after I disputed charge which was worked out with the cr. cd co. Now I have no tickets and paid $250 for a ripoff company that promotes itself as a ticketmaster company.

thinking of calling tv stations. is this legal to mislead people. can they really charge me if I do not have tickets. is their scam to claim shipping, tax and handling charge. There should be some recourse or oversight on flagrant misuse of online purchase especially false or misleading claims such as being a ticketmaster company.

My wife went online at exactly 10:00 this morning to buy tickets for a concert in April at the Wilshire Theater. This is a small venue, but the ENTIRE floor was already sold out. These people are a scam. How is it possible I should pay FOUR TIMES face value from a ticket broker to buy these tickets? Ticketmaster will do nothing to help me.

I went to purchase tickets for The Dead at 10 AM when they went on sale and all the tickets were sold at 10:01. They had plenty available at up to 1000% above face value at their other businesses like Tickets Now. They just put all the tickets through this retail chain to hold consumers hostage. I spoke to someone at Ticket Master and they said they were sold out. I said how can 20,000 tickets sell out in 1 minute. She did not have an answer other than purchase from their secondary resource at the ridiculous prices.

I wanted to take my wife and 2 kids to see this concert. Unless I spend $4,000 for loge seats they are not going to be able to.

I applied for NFL tickets at Wembley 10/25/09 online and was forced to create an account with Ticketmaster. They held the tickets for a minute but sent me a password after 5 minutes, so I lost my good seat. I applied again and had problems paying this time. I applied a third time and when I got the ticket the seat is in such a bad place compared with the 1st I accepted

I paid the same price for a worse seat

Numerous per ticket charges that almost double the price of admission.

we purchased tickets for the Jan 9th 2009 AC/DC concert in Toronto. WE went through ticketmaster.ca site, got message that there were no tickets available to go to their partner site TicketsNow. The price for each seat on ticketmaster were, 99.50 Canadian Currency, the price on the physical tickets were 99.50.... ticketsnow price for each ticket 250.00. was pretty steep and felt ripped at that point... so we bought these tickets for about $250 each through Tickets Now...

tell me how unfair this is for the Canadian Ticketmaster site to have a link to an American Tickets Now site sell the tickets back to a Canadian!!! and what ****** me off the most, is when we got the invoice from Tickets Now, it didn't outline the currency, only found out when the credit card statement outlined the currency exchange amount... ended up paying about 310.00 for a ticket. this is an outrage! and I feel that I've been a victim of fraud.

I ordered 2 tickets to Toronto Maple Leafs VS Montreal Canadians. The order came up with Section ICEBOX Row 1 seats. I had to update my credit card, and after the sale was complete it congratulated me for Section 317 Row 11. These are not the seats I thought I was buying, and the bigger issue is they are the last row in the $90 seats, row 12 is half price so I paid 2x the amount as the guy behind me!

I call Ticketmaster to report the mistake, the first girl (Cigale) rudely tells me there arent any tickets left, sorry about your luck. I ask to speak to someone else she says she will transfer me to a supervisor, then puts the phone aside a bit and proceeds to eat in my ear, crunching chips or carrots or something like that. I yell into the phone, she claims she didnt know I was on the phone. I ask her to transfer me, she says she cant I have to call a different number. So, she intentionally just ate in my ear so I would hang up.

I call the new number, ask to speak to a supervisor, the lady is polite and asks what the problem is. She puts me on hold and then a guy who wouldnt give me his name comes on the phone and starts yelling at me. They claim I admitted to having multiple browsers open? What does that have to do with anything. He suggested that if I have one browser open with Ticketmaster.ca and another with Google, that it would cause the problem. He outright called me a liar and then hung up on me.

On Dec 1st of 2008 I purchased tickets to a concert at the Sommet Center in Nashville. A month later I get a 9.00 charge to my checking account under the name of ENT*TAINMENT I call my bank they have no way of telling me who or what this is without me coming into the bank. So I call a customer service number and a woman found a number for me which I called. IT was a Rewards thing that he said I signed up for when I purchased the tickets. I do not recall anything asking me for this Reward and I do not feel that charging my account an unauthorized 9.00 is any way a reward. I told him I did not ask for this nor did I want it. He immediately cancelled it and gave me a cancel number but would not refund me the 9.00.

So I called Ticketmaster and Mario rudely told me it was not his concern that I would have to call the rewards place and deal with them. This happened from their website and they should be more responsible for this happening. I feel very mistreated and I will never use Ticketmaster which I have used alot in the past, again. This reward place got my account number and charged me from their site and I feel they are responsible.

Just a headache of having to call around to get this resolved (which never was) and If I didn't have money in my account it could have caused an overdraft which would have caused me to lose more money, unnessarily. I do not want this to happen to others it needs to be looked at and dealt with.

Ticketmaster is a company that sells tickets to events. Emphasis on sells because that is the only thing they do... they make no promises on the delivery of tickets. They charge ~$10 in fees per ticket but none of those are related to the delivery of tickets. So buyer beware... expect to pay considerably more if you actually want the tickets to purchased! They can mail the tickets for free but you, as a concumer, have no way of knowing they were actually mailed. After 18 days, I still have not received mine.

They also can do will-call but you have to show up with ID and credit card used to purchase... so if you purchased these as a gift, you have to go to the event also to claim your tickets. According to them, they offer world class customer service... they offer NO customer service. They don't care if you receive your tickets, they don't respond to e-mails, their customer service representatives offer nothing outside of charging you additional fees to provide you with your tickets. I suggest no one ever use their service again.

I was purchasing tickets for (The Eagles) concert in Cleveland, Ohio 3/2009 through Ticketmaster.com. This was to be a Christmas present for my wife, as well as a 35th wedding anniversary surprise; The Eagles are her favorite group. It was important to just floor her with some great seats. Tickets were posted to be on sale 12/15/2008 @ 10:00 am.

So I went on the ticketmaster web site, made sure my clock was correct and profile updated to avoid anything going wrong. So I thought! So there I was just waiting for the clock to strike ten. I even attempted a minute early and they were still not available. That's result I expected. The clock strikes ten and I click on find tickets. This time it can find tickets and away I go. Unfortunately, and unaware what had happened, I was rerouted to ticketsnow.com.

I see tickets available but they are very poor seats and they seemed more expensive then I had expected, but in the panic of the moment, I clicked on buy them. A few seconds later I realize that who I thought was ticketmaster was actually ticketsnow.com. A broker, if it sounds like a duck it is a duck. They are (scalpers). I talked to an agent at ticketsnow and I will admit, they didn't give me much of a run around. I asked if this was ticketmaster and he said no but they are affiliated with ticketmaster.

I asked how I ended up there? He said if the event is soldout. Ticketmaster sends overflow to them. At this point they order hadn't even hit the processing department, but did as I was talking to the individual, Thankfully he was able to cancel the order because it hadn't gone into processing yet, but he also indicated that he had some better seats available if I was interested. I asked about those, still not really knowing what's going on. He had two tickets on the floor in the fourth row (D) middle. I asked how much are they. He said, with they're service charge 14% the two tickets would cost a total of $952.00 for the pair.

The face value as confirmed through ticketmaster is $195.00 each. While I had him on the phone I checked ticketmaster again and know they had tickets available, But they're in the back of the bus, but at least they're seats at the advertised price. To me this stinks like bait and switch and I'm still at a loss as to how this practice is allowed by Ticketmaster and some type of action taken against them.

I ended up with poor seats, but still seats. I talked to Ticketmaster about the situation and that they said yes they do reroute some orders based on request volume. Naturally as expected there was nothing they could about it. I find it overwhelming that they didn't even think anything was wrong with the practice. How can a repeal company allow this to happen? It's one thing to reroute you to handle volume but to allow the affiliated company to more than double the face value of the product is bait and switch.

I purchased tickets for a Celine Dion concert through her website but the ticket broker was Tickemaster. The November 4 show was re-schedule to December 16, 2008. I knew that weather in December would be horrible and was disappointed about the date. However, I had purchased these tickets 13 months ago and really wanted to attend. I scraped together money to hire a car and driver to drive myself and my mom who is retired to the show. We left about 5 hours of travel time for a trip that should have taken 1 hour and 43 minutes.

By 7:40 p.m. that evening we hadn't even made it half way there and had to abort. No plow and salt crews and traffice was travelling about 6 mph. We had to turn around to go home. I had to pay the driver for his time and although my concert tickets were fully refundable because of the change in dates. Ticketmaster will mot reimburse me my $378.00.

FALSE ADVERTISING. I was prepared for more than an hour awaiting Britney Spears tickets on presale with my presale number 95354535. I filled in EVERYTHING...billing info, billing address, credit card details. Managed to bag a standing ticket!Which is why I had my PRESALE stuff. But being from Gibraltar (a place of residency ticketmaster offers) we do not have postcodes BUT once I pressed confirm BEFORE THE PAGE TIMED OUT I found it DEMANDED A POSTCODE! By this time the page timed out. But why do they offer GIBRALTAR WHERE WE DO NOT HAVE POSTCODES AND INSIST THAT I PROVIDE THEM WITH 1?

I proceeded to loose my PERFECT standing ticket and had to submet another purchase using a mates credit card a mate who lives in UK to purchase it by this time I got a [bad] TICKET. I rung ticket master and I quote accepted the fault was thier fault and offering me an exchange for the ticket I wanted EXCEPT they have ignored my emails and ignored my calls....2 members of thier staff have and again I quote promised a standing ticket replacement and NOTHING! The members of staff I spoke to chris extension number 765 and Michael W extension number 815. Their phone calls are recorded so there is PROOF of them accepting thier fault and them PROMISING Id have the ticket!

I have SAVED for this ticket! Not to mention ringing the UK for Gibraltar will have a DETRIMENTAL effect on my finances when the phone bill arrives. I have rung in excess of 6 times...and been on hole for 30+ mins each time! Stress...It may not seem important to some but watching this show meant the world to me! Now I have to watch it from far back. The presale went on sale at 7:30 am I have purchased and filled eerything out CORRECTLY by 7:34....2 mins b4 the timeout happened on the page. I did everything correctly so why have I ended up with such a [bad] ticket? Can u help at all or am I fighting a loosing battle?

My youngest daughter and I (I'm 56) joined the ACDC Fan club to get presale ticket codes as two separate member accounts. We then waited until the tickets went on sale through Ticketmaster. We used two separate accounts and got 2 tickets on each account. So far all was good. We then paid for the tickets and got the sale Order Numbers for the 2 sets of tickets, one email to my daughters email and one to my email. We then checked for Hotels in the Tacoma area near the Dome and found two rooms on the event night at the Marriott in downtown Tacoma.

I checked my bank statement the following Monday and there were 2 separate charges for the tickets. My youngest daughter Jill and I were going to use the main floor third row tickets and my oldest daughter Libby and her fiance Jobe who would drive in from Baker Oregon would use the section 15A Row 9 tickets. After I checked my bank statement that day on 9-22-08 I didn't look at it again until the day before concert on 10-30-08. I did not look the whole report over, I had read up from the bottom and saw the 2 sales on 9-22-08.

So we planned an expensive trip and overnight stay in Tacoma. I received email notices about tickets but not what tickets. So as you might get by now we arrived at the Tacoma Dome with 4 people and there were only 2 tickets because the main floor row 3 tickets had been canceled. Not only that the lady working the computer kept saying that I had canceled the tickets. As we were going over the ticket problem with the paperless ticket people one of the ladies looked at my statement and proceeded to give me hell for me canceling the 3 row tickets on 9-29-08 and was now trying to scam her. And yes there it was 7 days latter, 40 transactions later and a page away from the sales. I did not cancel the tickets and just want to know what happened?

Like I told the lady at the booth "why would I cancel 3 row seats for what might be the last time to see ACDC??

I still have all the paperwork showing these tickets sales so it was not a dream. This was an extremely bad way to learn about the darkside of Ticketmaster

I had 12 tickets to a concert that was cancelled and am having huge problems getting Ticketmaster to refund my money. They keep say by e-mail that they have credited my credit card, but nothing shoes up on my statement.

I bought what I thought to be AC/DC tickets at the going rate from, ticket master I was unwittingly sent to tickets now. I paid almost 300.00 for a ticket that cost under 90.00. I am outraged, when I called the company and demanded a refund they refused attempting to tell me it was legal and that it was too bad.

I work in a small town, I make a minimal wage. I paid 200% of face value and was ripped off. This is scalping at the least.

I purchased 8 tickets to the Chrtistmas Show at Radio City on Nov 18, before I ordered, I asked the ticketmaster rep, if she was sure I would have the tickets fr the Nov. 20 show, she re-assured me I would. The reason I asked was because I had 2 different promo codes, 1 for 1/2 price tix, and another for free round trip tix on the metro north to the show. Financially the metro package was the best one, so this is the one I purchased, being re-assured I would have ALL the tix the next day by UPS. Well the nexy day comes and ges, no tix, so I called ticketmaster and explained to them I havent received my tix, so they said they would email them to me, both the show tix and metro tix. I only received the show tix.

Well now it is the day of the show, and still no metro north tix, when I called, they explained the tix were being mailed out to me that day, I explained, I dont need these tix after the day of the show, I dont ride the train, I dont go down to the city, there reply, this is all we can do, so I had to spend another $100 on top of paying for the package which was more then if I would of used the 1/2 price code.

Now Monday comes along and I get my tix...They are the wrong train tix, they are for Penn Station to Montauk, Im on the Hudson Line, no where near there. So, I called again, they said a supervisor would be contacting me in 24/48 hours with a resolution, Now it is Sat., no phone call back so I call again, they tell me it has nothing to do with them and deal with Radio City, I call Radio City, they tell me call Ticketmaster, So needless to say, Ive been scammed, and next step is I am bringing someone to court.

I purchased tickets for re-sale to the Tampa AC/DC concert and had them shipped to my residence. I never received the tickets and Ticketmaster refused to issue new tickets to me via any other method than pickup at the Will Call box office. I know for a fact through my network of other re-sellers that Ticketmaster will routinely issue new tickets rather than requiring pickup at Will Call in person. This is poor customer service and poor consistency across individuals with similar problems. I will not be able to resell these tickets at a cost of approximately $225 since I am unable to pick them up in person.

I was attempting to purchase tickets for the Trans Siberian Orchestra concert in Indianapolis for Dec 22, 2008. Published ticket prices were $36 and $46. Avaialbel seats were in the back, upper section. I looked at Tickets Now and found 186 tickets availbel ranging in price from $76 to $510. I called Ticketmaster to ask how this other outlet can buy blocks of tickets and resell them. The answer from Ticket Master is that they are licensed for individuals to resell tickets. It just seems that they are permitted to buy huge blocks of tickets to sell at inflated prices. I'm not sure if there is a business relationship between Ticket Master and Tickets Now.

I did not purchase any tickets. We're going to the local civic theate which handles its own ticket sales.

On Saturday morning I logged on to purchase tickets for the KIllers. Within 4 minutes Ticketmaster was referring me to Ticket Exchange. If Ticket scalping is illegal why is Ticketmaster allowed to do this. I now have to resort to becoming a member of fan clubs for acts that I want to see.

i was triig to aquire tickets to a concert that went on sale this morning saturday the 18th of october at 10 am i logged into my computer, went to the web site and at exactly 10 am to the second i pushed the find tickets now button it then told me i was in line and had a 15 minute wait which turned out to be only around 5 minutes but during the entire time it told me that my position in line was being held.

after the short wait the page changed and it told me that the show was sold out but tickets were available to me through ticketsnow which ticketmaster owns. i clicked that button and it told me i could have the 2 $46.50 tickets i wanted for a price of anywhere from $241 to $1072, after the shock wore off i called ticketmaster at what was now about 10:15am to ask how i got left out of loop on tickets and find out where these other tickets came from. After a while on the phone with one of their reps telling me that demand was high and thats why they sold so quick i determined that i would never get an answer to why i got cut out of loop when i had to be one of the first people in the line i ask where the tickets from ticketsnow came from, the rep explained to me that ticketsnow was a place where people that had bought tickets could resell them for whatever reason, my question was and still is then how did anyone acquire and set up to resell tickets in a span of less than 5 minutes, i just don't find it possible for any person or computer to move that fast.

I went online to purchase AC DC tickets from Ticketmaster Canada on Oct. 10 2008, approximately 20 mins after they went on sale. I was migrated to another ticket site which had concert tickets ranging from $171 and up. I thought this was the going rate for these tickets, (although outrageously priced), I purchased them, only to find out that the regular price was $83. per ticket, not $177.

Not only did I get ripped off, I also didn't get the seating I expected. I'm so mad and wish I could give them up, but my children are estatic that they are going to see AC DC! I WILL NEVER BUY TICKETS FROM TICKETMASTER AGAIN.

Morally this should never have happened, it's a true scam! Financially I paid more than double for each ticket I purchased.

I just tried to see what is available for AC/DC tickets. It's sold out. But on the page that tells you it's sold out, it says to try TicketNext: A TicketMaster company...tickets are available at market value... with a list of seats the are available, all for several hundred dollars.

It's bad enough that ticket brokers are allowed to buy up tickets and scalp them, but now TicketMaster is doing it themselves. This is like the box office telling you the show is sold out, then taking all the tickets out in the street and scalping them.

I wanted to buy tickets for the Eagles concert in Cincinnati. I tried to buy for the Am-Ex presale and as usual came up with nothing. I tried again for the public sale and found seats not even close to the stage. I noticed that TicketMasters Ticket Exchange link was on the main page so I clicked on it and was horrified. There were over 100 sets of tickets all located in front of the stage. It then became very clear why there weren't any good seats for the sales. TicketMaster had held back an alotment of all the good seats in front of the stage and now were scalping them on Ticket Exchange and possibly TicketsNow.

Why is this illegal and unethical activity allowed to happen? Who has given TicketMaster the right to rip off the fans by keeping all the best seats in the house to scalp. Before they used to do this but with far less tickets. The fans would then get a chance to sit in front of the stage for regular price. Now the only chance you have to get good seats for The Eagles is to buy from TicketMasters Ticket Exchange or TicketsNow. They have literally stolen all the good seats so that they can scalp for high monies.

How has TicketMaster been able to take control over the ticket market like this when all they are supposed to do is sell tickets for shows. I think that this behavior by TicketMaster is unacceptable and they need to be investigated for illegal ticket sales and stopped in their tracks. Lets stop TicketMaster now before it is too late.

I can never find any good seats for the Eagles unless I want to pay high monies to TicketMaster through their Ticket Exchange & TicketsNow website. All the good seats are taken by TicketMaster and sold for high monies on these sites.

I was online for the Nov 7th show in Torobnto and got booted off as I was about to purchase lower section 121 seats. An error/codeed number message appeared and I had to go back into line only to get crappy seats before it sold out. Hackers probably got into their cheap online unsafe ticket system. Those same hackers are the guys now selling them on Ebay for $1,000.

Ticketmaster is a joke and somebody needs to take government action against this monopoly company. Their customer service reps aren't even trained and you have to wait for one of these idiots to get on the phone which takes an hour.

Ticketmaster is ripping people off across the country. I used to work for a broker and can tell you that what they are doing is bordering on mail fraud. Someone needs a DA to go after these brokers who are in fact employed by Ticketmaster in some cases. Ticketmaster has the broker's IP addresses and are paid to ensure the brokers receive most of the seats worth buying for major events.

My boyfriend went ticketmaster website to purchase ACDC tickets for the concert in Toronto, ON in January. We were planning on getting enough tickets that we could go with his Dad and Stepmom. He got on the website right at 10 am and found four floor level seats, however when we went to purchase them, the website gave us an error message saying that ticketmaster couldn't find our purchase and to check our online account to see if the transaction went through. Of course it didn't and by the time we were able get back to the main page look for more tickets they were sold out. The exact same tickets we had tried to purchase are now on the resale page for over $300 each!

My boyfriend tried calling ticketmaster to talk to a customer service rep, waited half an hour to talk to someone and was basically told too bad, and if he wanted tickets to pay the ridiculous price on the resale website for tickets.

I don't think it's fair that we were patient and got online at the right time, to be basically scammed out of the tickets we had reserved.