Complain about a product or service

Ticketmaster

Julie of Robesonia, PA February 6, 2010

I purchased a ticket for my son for the Flyleaf concert at Mohegan Sun Arena for Sat. Feb 6th, 2019 at 7PM, in Wilkes Barre, PA. Although this area got no snow, we live in Reading area, got well over a foot of snow. Much of the area and surrounding areas, Philly, etc were declared state emergency and disaster areas and we were told to stay off the roads. I knew the venue was not canceled, this was my first call. She told me to call Ticketmaster.

Second call was to Ticketmaster. After being on hold for 20 minutes (probably high volume did to my same problem)!!! I got a man who although was very nice and professional with me, did not know what to do. He then gave me another number to call. Hence the attitude begins. The woman on the phone decides after I explain my situation she is going to speak to me like a child. I had to hear the whole no refunds/no returns speech. The concert is still being held, we cant help you speech. And its not their problem our area is declared a snow disaster area speech. I buy a lot of concert tickets every year, between myself and my kids and from now on do my best to not use Ticketmaster.

Bruce of Coppell, TX February 6, 2010

Tickets were purchased on line to the Dwight Yocum concert on Feb 5. We took tickets to arena but could not find parking and were turned away by Mesquite police. We did not get to attend the concert although we paid good money for these tickets and felt that this was the most poorly planned concert we had every tried to attend. Please let me know what we can do to get a refund. @36.00 a ticket and there were 8 of us so you do the math plus clothes purchased, gas expended, toll charge, time wasted. We are not happy Ticketmaster customers.

Florian of Seattle, WA February 5, 2010

I used the Ticketmaster website to purchase tickets for the Editors show at the Showbox in Seattle, WA, on February 5th, 2010. The total price listed on the website was 31.88 and included the 22 face value of the ticket, plus an 1 facility charge, an 8.45 convenience charge and 0.43 in taxes. When I clicked the 'purchase' link, a statement appeared that said my credit card had been charged a total of 37.55, the addditional 5.67 being an order processing fee that had not been mentioned before, at least not visibly.

It's already outrageous that Ticketmaster thinks they can tack on fees and charges that are more than 50% of the actual ticket price, but the fact that they don't even tell you about this until after you've purchased is criminal in my mind.

Linda of North Hollywood, CA February 3, 2010

I purchased two tickets (56.60 each plus a 30.00 facility and convenience charge totaling 150.90)through Ticketmaster on 11/20/09 for a concert by Robin Thicke on 12/21/09 for seats on the floor level of the venue. When I arrived the night of the concert I was informed that all floor seating was General Standing only and that I had to stand in line. i thought there was some sort of mistake so I made my way up to the Club Nokia Box Office to double check. They stated that the artist had made changes and that all floor seating was not available and that it was changed to general standing only (general standing only tickets were being sold for 45 a ticket no extra charges).

I told the box office that it was unfair and that I had an injury and that I could not stand for an entire concert if there was anything they could do for me. They gave me two options; 1. get a wristband to stand in the pit closer to the artist or 2. buy two additional seats in the upper levels were seating was available. The box office could not issue a refund because I did not purchase the tickets through them. The box office put my name on a refund list and told me that plenty of people were not attending and requesting a refund and that under such unusual circumstances Goldenvoice (the event promoter) would surely give me a refund and that to be on the safe side I should call Ticketmaster to file a refund request so that they could tell me what I should do next.

I called Ticketmaster while standing in front of the box office of the venue (in hopes that they could somehow upgrade my seats) and they basically told me they could not and that if I wanted a refund that I could not attend the concert because if the tickets were scanned there would be no chance of a refund. So, I went home with a charge of 150.90 on my credit card, two unused concert tickets, and a spoiled anniversary gift for my boyfriend. A week later Ticketmaster calls me back and denies my refund because the artist did perform (they put the wrong reason for a refund). I had them do another refund request with the correct reason (seating changes/unavailable) and then got a call a week later stating that the promoter denied my refund because the seats "were available". They told me to take it up with their corporate office or with the promoter. I immediately called my credit card and they are investigating it on their end but to be on the safe side I e-mailed Goldenvoice (the promoter).

They requested more information and I later received a phone call from Ana F. When we spoke, or rather when she called to talk down to me, she exclaimed that seating was available in my section and that the only sections affected were the two before mine (this is a club layout on the first floor level how the first two sections in the front were expected to stand and the last section behind the first two expected to see sitting down is a good question). I eplained to her that the box office told me it was standing only (as well as the security personnel) and I explained the whole night as it went. I told her if there were in fact seats and I was told that I would have walked right in. I was at the venue the only thing that held me back was the standing only policy for the floor level (were I had purchased seats) and the fact that Ticketmaster would not refund anything if I went in. She very rudely said, "well I was there and I can tell you there was seating available in your section" so basically I'm the liar.

So, I explained to her I was there too and the box office gave me that information and Ticketmaster told me not to go in because no refund would be awarded. To add insult to injury she then tells me that all of the people who were affected by the seating change got a refund already but since I was not affected I was not getting a refund because I chose not to attend (ignoring the reasons why). I don't know of many people who make it a habit of buying concert tickets, getting dressed, drive 20 miles to the venue, pay for parking, have a nice dinner before the concert and then decide all of a sudden not to attend the concert of one of their most beloved singers for no apparent reason. If it was misinformation or confusion it was not on my behalf I acted according to the information and the options I was given.

Ray of Wilton, CA February 3, 2010

I am outraged at the fees being charged bt ticktermaster (25% of the cost of the ticket). I was looking for tickets for Jeff Dunham. I was so outraged, I went down to the arena myself.

Dianne of Fremont, CA January 27, 2010

I ordered tickets (4) tickets over the phone for the musical Wicked for Feb. 13th @ 2:00PM in San Francisco with Ticket Master on 1/10/2010. I rec'd confirmation number, had the person repeat the date and time and it was shared at that time the tickets were going to be mailed to me. I waited to see if I would rec. an e-mail to confirm order, never rec'd anything. Notice my Visa card not charge and had not rec'd tickets in the mail. I called up a week later and they said, that my billing acct. hadn't been billed because my acct. wasn't correct to bill. When I went over the my billing name/address, they then billed my Visa 366.00.

Still have not rec'd tickets, when I called today they said, my tickets were for 1/19/2010 and they were to be picked up at will call. And they said they could not do anything about it because date has passed. I didn't purchase (4) tickets for a week day play and there is not 2:00PM time for 1/19/2010. Not only did Rick the person that did my transaction not get the date correct, but the time as well, how likely is that? I want to know did this person pick this date/time because they know that hardly anyone goes during the week and they can and do incorrect dates and collect people's money? How many times has this happen to someone else is the question I want to know? Wrong date, wrong time and even giving out the wrong information on how they would get my tickets to me?

Also, did Will Call have anyone pickup those tickets on 1/19/2010 and who signed off on these tickets and show my identification claiming to be me? Or was it a friend of Rick's? Because I never rec'd my tickets and I am now having to go to my bank to dispute the charges! I will never call Ticket Master to order tickets with them every!

Rene of Rayne, LA January 26, 2010

I purchased two concert tickets and paid for them on line, but i never received them. I called and talked to Ticketmaster and they said if i dont receive them i have to call 48 hrs before the show to get a bracelet at the arena. I explained to them im driving five hundred miles to see the concert, an i would rather have my tickets in my hand. They said there was nothing else they can do to help me. Where are the tickets, hopefully not in someone else's hands!

It would be bad if i was to drive five hundred miles and not be able to get in, because someone already entered using my tickets. That is the first time i never received anything from the postal service, shouldnt they have a return address to get them back, since i never received them? And then shouldnt they be mailed to me again?

Phillip of Palo Alto, CA January 17, 2010

I ordered 4 tickets on ticketmaster for the king tut exhibit in SF online. 3 out of the 4 tickets came back with the time window I selected and one, for some reason, came out a different time. I called ticketmaster to make a change to the 4th ticket assuming it wouldn't be much of a problem. Instead, they refused to make the change and said since I ordered online, the problem was self-inflicted and not their fault. The operator said he can prove it was a human mistake, because I ordered using its website, hence I'm responsible for the problem. I found that was extremely irresponsible of ticketmaster and extremely rude of the operator, and absolutely ridiculous in how they blamed the customer.

Fredy of Passaic , NJ January 14, 2010

Ticketmaster online charged me around 88 for 3 tickets @ 17.50 each (abusive extra charges per ticket)

Melanie of calabasas, CA January 11, 2010

Every time I am forced to use this company I am infuriated. THis time, after five phone calls lasting over three hours in length total, I recieved one ticket and 15.00 worth of extortionate charges, which are each hilariously termed from facilities charge, convenience charge, processing fee and my favorite TicketFast (printing fee)...this is outrageous. I use my printer, my ink cartridge and my time and they CHARGE ME to print my tickets...they even save on the postage! These outrageous practices must be stopped.

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