Complain about a product or service

Ticketmaster

Michael of Northford, CT June 10, 2009

I purchased tickets online through ticketmaster. The ticket cost was 30. They add three additional fees to the ticket price: convenience charge, building maintenance and a processing fee. The fees were 6, 5, and 2.50. This equals 13.50 per ticket or 45% of the ticket cost. To print the tickets using your own computer and paper will cost you an additional 2.50. Basically, you are forced to will call. These fees are outrageous. The worst part about it is that you have no other options besides driving to the venue (I think). The primary reason for my complaint is not the impact to me financially, but the amount of total fee dollars this business is collecting. The economic consequence was 27 of fees for two tickets summing 60 or 30 each.

Louise of Naples,, FL June 6, 2009

The seats we ordered where on the Lower Level and the ones we received were on the very top. I do have a handicap and I use a walker I can't negate steps well and up on top I feel like I will fall I lose my sense of gravity. That is why we specifically ordered lower level seats. I went on line to purchase 4 tickets from Germain Arena for an event. They showed me a layout of the arena with available tickets for every date and numerous prices. We purchased 93 ea a ticket and plus a service charge of 15. ea ticket. I gave them my credit card number. A few hours later they called me to verify my credit card number and said the tickets were on the way. I received 4 tickets by Fed-Ex. The tickets show a cost of 37. a piece and the sale was made to another party. I called Germain Arena for help they referred my to Ticketmaster, Ticketmaster referred me to resale division who told me that I did not purchase my tickets from them that I purchased them from a 3rd party. He would not give me any information on that person Dean Hrbacek because it was their responsibility to protect that customer not me. On my ticket it does say Ticketmaster. It seems like I was diverted to another site and I think Ticketmaster and Germaine Arena should be concerned that people are being directed outside their area unknowingly. I am sure this is happening to other people and Ticketmaster is knowingly allowing this type of practice to continue. It is not right it is not just my money that was scammed by 2 of my friends that gave me their money to purchase these tickets. I went on site to Germain arena and when It prompted me to check the seating chart, then I went to purchase tickets and it turned out to be Jumbotickets "No Mumbo Jumbo, lowest tickets around". I did not realize I was rerouted elsewhere from Germain. I purchased 4 tickets for Germaine Arena in Estero at 92 plus a service charge for each. I received the tickets and the cost was 37 dollars each. I would like a complete refund immediately

janet of shepherdsville, KY June 9, 2009

I purchased tickets thru ticketmaster for the Keith Urban/Taylor Swift concert in Cincinnati. The seats seemed great,close to the stage. When we arrived at the arena and went to our seats, we found that our view of the stage was obstructed,there was a large sound board tent in front of us and on stage there was a large white prop that the opening act Swift was to use. This totally blocked any view we had of her set.

We complained to security, they told us they had so many complaints it was unreal. They also told us there was nothing they could do but to call the arena the following monday. We were told no seats were available to move us to since the show was sold out. I feel that if they were going to sell tickets in that section, they should either say obstructed view on the site when purchased or just not sell them there. Are they just that greedy for dollars?

I witnessed many people getting upset as well. Small girls next to our seats were crying because they couldnt see the stage. I'd like to know ultimately who is the person responsible for selling bad seats! I wasted 191 for 2 seats. I missed the whole opening show. Couldn't even see the big screen as we were sitting under it! I have left several messages with the arena, with no call backs! At least the headliner had no props that were blocking our view, but still had to watch the show from a bad angle.

Trevor of Delta, BC June 19, 2009

I went to the TicketMaster website for ACDC tickets in August @ GM Place in Vancouver. I did a search for any tickets at any price and any location. It came back with a message stating that the tickets are not available for either 99.50 or 69.50 . However I went to Ticketsnow's website and on their website they clearly indicate that they are a division of ticketmaster and any amount of tickets were available for 150% to 200% profit. What this tells me is that Ticketmaster is scapling their own tickets. Something must be done to stop this unscruplous business practice.

Brian of Jackson, NJ June 1, 2009

Bruce Springsteen tickets for Giants Stadium went on sale through Ticketmaster on Monday, June 1 at 10:00. At exactly 10:00 I was on-line to purchase tickets. The Ticketmaster page stated I had a 15 minute wait and I waited and watched as the window stated 12 minute wait, 9 minutes wait, 8 minutes wait (it was really over 30 minutes)only to have the window then say "There was a problem processing your request" "We apologize for any inconvenience".

This happened to me 7 times the same morning. Every time it happened, more and more tickets were being sold without me having a chance to purchase any due to the Ticketmaster systems which are not able to handle the requests they generate (or they were blocking people from myself from purchasing so they could work with scalpers. The final notice was no tickets to match my request could be met. The Ticketmaster systems failed me and many others once again!

Kathleen of Newark, NJ June 1, 2009

I logged in to Ticketmaster at 10am and have tried to get tickets by phone and just 35 minutes later, the tickets for Bruce Springsteen are sold out. This is for a series of three concerts. How is this possible?

Loraine of Fort Lee, NJ June 1, 2009

I went online at precisely 10 am - (actually a bit beofer to be ready) and was constaintly being pushed back to the 15 minute mark. I did not hit a back or refresh button and after 28 minutes was told - try again. No tickets available. This is just unfair.

I even tried other laptops - and they seemed to do better - but it was too late. I think the system had glitches and "agents computer systems" blocked the average person. This is a horrible state of things. Can't something be done so things are fair? I will see if I can buy an affordable ticket on the aftermarket - but that seems unlikely during the economic conditions.

ralph of middletown, NJ June 9, 2009

unable to get Bruce springsteen ticket every time they went on sale. The screen kept coming up as unmatched. The screen kept searching for the match during a 15 to 20 minute wait. I called ticketmaster to complain and the tickets were allready sold out.So for the heck of it I went on ebay the tickets were allready being auctioned off for those shows from the west coast.these people had intension of going to these shows in the first place. I really think they should really do something about another way of doing this.

Sandra of Staten Island, NY June 8, 2009

Bruce Springsteen tickets were going onsale today 6/8/09 at 12 PM. I tried at 11:59 and could not get on. Then I fif get on at 12 PM and it said wait was 1 minute, then went as high as 12 minutes and down to 3 minutes and then at 12:03 said no tickets available. Is this yet another Ticketmaster scam.

Kristen of Conestoga, PA June 2, 2009

I purchased 4 tickets to the upcoming Kenney Chesney concert on June 27, 2009 in Philadelphia PA. I purchased these tickets from who I thought was ticketmaster and I was then transferred to Ticketsnow.com site. My face value on the tickets are 200.00 each and I was charged in total over 1700.00, this included service and delivery charges as well.

I do not think this is an ethical thing to be doing to consumers, especially when these artists set there concert ticket prices. I was ripped off and I have noticed there have been several lawsuits that have been issued already this year because of this organization.

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