Complain about a product or service

Ticketmaster

Joana of Clifton , NJ November 20, 2009

Lady Gaga tickts went on sale today 11/20 at 10am. At 10:02 the website was already returning messages of no tickets,w as only trying to get tickets. Tried several times and wait time would state 1 minute and then continusly update to 4 min, 6 min 8 mins and no tickets...NO tickets 2 minutes later??? Please this is the same thing that I experienced when I tried to buy tickets for Bruce ealier in the year!!!!

Roseanne of Pittsburgh, PA November 20, 2009

My 11 year old daughter and I had a chance to travel to NY with my husband this weekend (11-21-09) and I wanted to take her to a Broadway play (Wicked). Not being familiar with the process, and having only 4 days before we were leaving to set it up, I called Ticketmaster thinking that it was a reputable company. A woman named Hannah told me that the only seats that were available were premium seats. When I questioned this she told me that no other seats were available and if we wanted to see the play we had to pay 300 per ticket. I did not want to miss out on the chance to get the seats and she made me feel as if the seats may not be available later. When I hesitated she told me that I could buy ticket insurance at 7 each so that I could cancel at any time and get the full price back. So I bought the 2 tickets and insurance at a cost of around 650. Later I received an e-mail confirmation and I clicked on the on-line link. I noticed something called "Ticketmaster Express" and clicked on it to see what the deal was with the tickets. The info on the website indicated that the ticket prices ranged from 65 to 125. I was actually able to go through the ordering process and get premium seats right next to the seats I had purchased from Hannah at a cost of 125 each!.

I called Ticketmaster and talked to Victor and asked if I could exchange my 600 seats for the 125 seats. He said no. I asked to talk to a supervisor and he gave me a hard time telling me that he had to answer other calls. He finally put a supervisor named Gabrielle on the phone (no one seems to have a last name). He told me that I had purchased non-refundable tickets and that, even though I bought the insurance, the insurance company would deny my claim if I tried to file one. He told me that no one forced me to buy the tickets and that I bought them from one of the sales reps and not on-line. I asked him what the range of ticket prices were for the play but he said that he could not give me that info even though the website distinctly gives the range of 65 to 125 per ticket. He hung up on me when I told him that I was going to contact the Better Business Bureau. The insurance company told me that they could not guarantee a ticket refund. A friend who is an attorney told me that I was scammed. This is misrepresentation and the deception is criminal. Now I am stuck with tickets that should rightfully be 400 less than what I paid for them. I could have used this amount to buy Christmas gifts for my 5 kids and 9 grandkids. Please help me.

Toni of Media, PA November 17, 2009

I went to buy tickets for a concert and the service fees added up to the face value of a third ticket. That to me is ridiculous, especially since I am picking up the tickets at will call, they don't even have to mail or email me anything! Why should I pay another 24 in fees??? I hate dealing with ticketmaster and avoid using them at all costs, but this was the only way to get tickets to this show!

Virginia of Ormond Beach, FL November 2, 2009

At 10 AM (opening sale time) not one ticket could be bought. We had at least 6 people on 6 different computers attempting to buy tickets. Sale price for tickets was a reasonable 25-59. One minute later tickets are e-bay are being sold for triple the asking price. The artist was good enough to price tickets so most could afford them, but the scalping (what else can we call it) is out of hand. Something MUST be done!!!

kaylyn of Scottsdale, AZ October 31, 2009

On October 10th or 13th, I bought a ticket for a rob zombie concert that occurred in phoenix Arizona last night, Oct 29th. the ticket was never at the box office, i called a couple times and talked to them. a few days before the concert occurred, i had called Ticketmaster to make sure that my tickets were purchased and they had been. i was told that i could pick them up at the box office at the concert. during that call, Ticketmaster had given me the number to call if anything went wrong.

I called that number last night, at 8:45 pm, shortly after the concert had started (my friend had gone to get the ticket to go to the show and had just informed me that no such ticket existed). I called the box office and they repeatedly looked, even under all last names starting with an "s." Anyway, I called the number i was given, and asked the guy where my ticket was. he refused to answer and told me to call him in the morning! I paid 85 for that ticket, and now that money is gone.

I emailed ticket master and called numerous times, the last time I talked to them, the lady in charge of refunding refused to refund me because the guy had told her that I called him at 10:30 and because I was supposed to pick up the ticket, not a friend. That was not the point, I would have gone to the box office if they told me they had my ticket, but they didnt.

I should be refunded because that ticket that I paid for never existed! The lady I talked to from ticket master was completely rude, and just spun herself in circles. I lost about 86.00 and I could have used that for groceries, instead of basically just giving it to some guy that took the money and probably used it to buy himself a ticket.

Aretha of Snellville, GA October 20, 2009

I purchased 3 tables of 6 at the Steve Harvey Freedom Friday party taking place on Friday 10/16/09 from 9pm to 2am at a cost of 193.20. Each table was to seat 6 guests and the tables were # consecutively as table #3 (seats 1-6), table #4 (seats 1-6) and table #5 (seats 1-6). When I and 12 of my guests arrived at the party at 9pm, we gave the door our tickets to enter the event. The venue staff kept the ticket stubb for most and a couple of people retained their stubb. As the additional 6 guests began to arrive, there was not a 3rd table available. The ticketmaster list of tables did not show the sale of the 3rd table at all.

In speaking with the event personnel in charge, Ms. Elisha S., she reviewed a printout from ticketmaster and the 3rd table was not listed on the report at all. Approximately 10:15 a 3rd table was dropped across the room for the remaining guests in my party. It was away from the other 2 tables in my group which was an issue as there were 18 of us attending this event together as a group. The venue did not have the proper table cloth or centerpieces for the 3rd table as this last minute make shift table was the best anyone could do.

This angered and upset 3 of my guests who decided to just leave the event around 10:30pm as they were not pleased with being stuck at a table that was away from the group and the table was not properly dressed as if thought they did not pay the same full price that everyone else paid for their table and seating arrangements.

Everyone in my group paid 33 to split a 6 seat table but 6 of the members were treated unfairly and want their money back which I don't have to give back because I paid it to TicketMaster and TicketMaster screwed me and my guests by not telling the venue and Steve Harvey Foundation that they sold 1 more table which happened to be my table.

Mary of Burnsville, MN October 14, 2009

On Sunday October 11th I tried to purchase 6 tickets for the Shrine Circus, I had coupons for buy 1 get 1 free. To no avail the screen kept coming up that there weren't any available. On Monday I called Ticketmaster and was told tickets for the night I was looking for were sold out so I asked about another night - yes, there are some available - I explained that with the date change I would need to check with the friends that were joining us & I would call Ticketmaster right back. I called back within 10 minutes and told that ALL shows were sold out of buy 1 get 1 free seats.

On Tuesday I called the venue where the circus is to be held and was told no, there are plenty of seats available and the person commented on other calls she had recieved. From there the person at the venue gave me step by step instructions on how to order buy 1 get 1 free tickets, explaining that it's confusing to people that choose to buy online. FINALLY, I got the tickets I needed. Looking over my billing I noticed the 5+ dollar "convenience fee" - what convenience???

Today I called Ticketmaster to complain, 1st I was put on hold for a supervisor, waited 10 minutes and my call was transferred to Travelers Advantage - I was told to call back. I dialed again and sat on hold until Mike came on the line asking me how he could provide world class service for me today - what a sham - after I explained my situation he informed me that it was convenient for me to order online and not go to the venue to purchase my tickets - bulls... - finally he put me on hold for a supervisor of some sort - 17 minutes later...... Crystal came on the line and was totally worthless. In this economy they are so fortunate to have jobs and this is how this company does business?? I will go out of my way to purchase direct and will also share my thoughts to others - word of mouth is a big thing. A positive is that my daughter will be thrilled to see the Circus.

Lance of Painesville, OH October 8, 2009

First, I purchased 8 pavillion tickets for a September 2, 2009 concert to see Blink-182, Weezer, Taking Back Sunday, and Chester French at Blossom Music Center in Cuyahoga Falls, OH. The tickets were 53.50 each. After the best friend of Blink-182's drummer died, they postponed the date of the show to September 30, 2009. This would not have been a major problem. Then about a week before the concert, it was announced that Weezer, Taking Back Sunday and Chester French would not be appearing at the concert. Weezer was probably the reason that most of the people bought tickets to the concert in the first place. It was then announced that Fall Out Boy, All American Rejects, and Asher Roth would be the new opening bands. In my opinion, none of these bands were worth the price of the tickets without Weezer being there. To make matters worse, All American Rejects and Asher Roth did not play at the concert. There was only Fall Out Boy and Blink-182. Neither band played for long enough to make up for all of the line up changes and cancellations. To sum it up, they changed the line up of the concert with bands that were not worthy of replacing the originally scheduled bands. Then, only half of the newly scheduled bands decided to show up for the concert. Myself and many others would not have bought tickets for this show if we knew that we were going to get robbed like we were.

Elizabeth of Bradenton, FL October 5, 2009

I have been waiting to purchase tickets for weeks for the ALDS from ticketmaster. I finally was able to put in an order today for tickets for wednesdays game and it was processing until I got kicked out after about 15 minutes and then I had to go back in by then the tickets were sold out. I am so disgusted with ticketmaster. They constantly sell to scalpers and limit ticket sales to everyone else. This is not the first time. near stroke from aggravation

Maureen of Pontiac, IL October 2, 2009

I purchased Miley Cyrus tickets for my daughter who attends college in chicago for Oct. The website says that for paperless tickets you must present an ID and the credit card it was purchased with. I will give her my license and she is an authorized user on my credit card. However, now the rules have changed and I have been told that I must physically go to the concert to allow her to get in. One "fine print" says it is recommended, my email confirmation just says a valid photo id...doesn't specify it must match the card. I was transferred four times and told two different things. I cannot go to Chicago to take her to the gate..how ridicules it that?! But if I don't she cannot use her tickets.

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