Green Dot Prepaid Cards Reviews

If I could give 0 stars I would. Purchased Green Dot card as a gift for Mother’s Day. Paid activation fee, put funds on it from Dollar Tree. I Have the receipt as well, & the charge on my debit card to prove it. I gave it to her as a gift for Mother’s Day and when she tried activating, it asked for personal information to confirm which we didn’t have and ultimately wouldn’t let her activate. She gave it back to me & I tried calling and tried online. Both failed as I didn’t have any personal info given for that card when I bought it and it would allow me to add mine. Went to dollar tree where they sell green dots cards and was basically told it ain’t their problem. Calling green dot three times. 1st waited forever then after picking up saying, "hello….”, they hung up on me.

Green Dot staff and customer service/support, or lack thereof, is TERRIBLE!! This is merely a money grab organization in my opinion, strictly in business to provide the bare minimum in financial services, while maximizing as much profit and greed as they can, before the FTC/FDIC performs a seemingly "cursory" audit of their activities and antics! In 2024, Green dot was fined approximately $44 million for deceptive practices...while that may appear as a steep penalty, I am willing to wager that it came AFTER the company had amassed $300 million or more through fraud and deceptive practices! So the "fine" was just a drop in the proverbial bucket for them, and, this "penalty" aside, they are STILL allowed to remain in business, so what does that tell you about "strict regulatory controls and oversight??!!" A classic example of quid pro quo at its finest.

I can not explain the nightmare dealing with gd has been. And continues to be. 6x's now they've told me the issue is fixed. It's caused me to sleep in my truck during a snowstorm, not be able get my truck out of the shop, and not be able to take my daughter out to dinner. Not to include the humiliation of being denied when I have PLENTY of money in the account. I'm sick of these companies screwing people over and saying sorry. 6 different times now GD said the issue is solved. Now tonight with a cart full of groceries and things for a report my daughter is doing at school GD dropped the ball again. Earlier in the night I couldn't get gas because I got denied. gd once again said problem solved. This company has hidden fees and controls your money. STAY VERY FAR AWAY!!!! Don't be a fool like I was. I very firmly do not think I'm getting my money back.

I moved towards an online bank years ago after moving out of an urban area. Green Dot provided me with cash back at my local Walmart, which was my only option for groceries. It just made sense. Fast forward to January 2026. While working in Ohio, I noticed two charges totaling $1,620.00 appear on my account from a New Jersey store. I immediately contacted Green Dot to report the fraud. What followed was an insane journey, providing me with new knowledge of just how horrid this bank is, how many times they've been sued, and how they gatekeep your information and make it nearly impossible to access it. My fraud report was denied a total of 6 times.

Avoid Green Dot – Terrible Service and Unreliable Cards. I wish I could give zero stars. The card barely works—sometimes it works at one store, then fails at the next. It’s incredibly frustrating and completely unreliable. On top of that, they apparently think it’s okay to close accounts and just hold onto people’s money. Their “customer service” is a joke—more like “customer do nothing.” I’ve never seen such a lack of accountability. If you value your money and sanity, stay far away from Green Dot.

This is a HORRIBLE HORRIBLE Company. Bought Card at Walmart. $113. Set up Account and 10 minutes later I use card to find out all the $$$ has been transferred to someone else account??? Cust service was useless and Out of $113, I'm getting refunded $.52 yes .... 52 cents.... I'm going to Walmart now let them know!. Run from this SCAM!!!

The worst service I've ever had... They shut my account down right after my monthly check went in. Every time I called, I would get transferred to at least 5 people who talked in circles. At one point, they told me that I could only use it like a gift card to spend it down. I pay my bills with that money, even after that, they never let me use it until I demanded them to close the account and send me a check. Also, this was just before Christmas, I was hung up on, lied to and they talked in circles.

I bought a Green Dot card with a 180.00 on it 5 days ago, every time I sign in it's the wrong card number stating I have no money, this is the worst situation ever with emailed me stating I'm lying. Totally ridiculous, it's definitely not worth the hassle, this system is awful.

Purchased card and can't use. Having trouble with activation process online and by phone. How do I get my money back now $60 that I can't access. Need to report to Better Business Bureau. Should have just used cash.

11/14/25 my checking account with Green Dot bank was hacked and my funds were stolen. A dispute form was filed 11/14 for 2 of the 13 fraudulent transactions. I filed a dispute form for 11 of those charges Saturday. I was informed by their dispute department that if approved, I would be credited back my funds within 10 business days with a paper check via USPS mail?? Green Dot closed the account and it was stated by their customer service & dispute department located in India that they would unable to open a new account. I've used this account for direct deposits and now they're unable to refund my stolen money electronically? I don't have money for my day day, such as getting to work let alone the major monthly expenses coming up in a couple of weeks. I need help in contacting Green Dot's corporate office to discuss an electronic option or at least expediting a payment for the funds that were stolen.

GreenDot lost or stole the funds placed on a temporary pre-paid debit card I purchased. They initially blamed the store I purchased the card from. 7-11 corporate did an investigation and found the store innocent. As did my local police. After several attempts to call GreenDot and get resolution, they admitted the card was registered to a different name. After being disconnected a few times and on hold for hours, the all-Indian reps said that GreenDot will not refund my $$. I have never dealt with a shadier, more criminal company than greendot. They were just fined $44 million for customer fraud.

I bought a Green Dot card and used it. The next day I got a call from Green Dot and they hung up. Then every day green dot would call and hang up. I called green Dot, they said it was not them. The next time they called I hit redial and got a message saying all representatives are busy. Every day they would call and hang up. Finally I called to close the account and when they asked why I told them because I am sick of them calling me. The representative said they don't call, so I told them I don't want the account, CLOSE IT, and I hung up, they called me again! So I just blocked their numbers.

I bought a card for Green Dot, but I never got my money in the card. It’s just a scam with them and they can’t protect the customers at all. With the money that you put on a card, there’s no refund or anything. Basically, they just stealing money from people. I don’t know why it’s out there on the shelves. They’re false liars. They said that my card was already compromised without me using it. There’s no protection and when I sent them a picture of the receipt with the card in my hands, they still said it was still compromised. How is that so did you so scam? Did you steal money and I don’t know how they’re up still in the government, let them do this.

I wish I could give this so called bank a zero star rating. My debit card was used in another state unauthorized but Green Dot claims I authorized the transaction. Why would I dispute such a little amount when I have much more transactions on my app that I could dispute if I was looking for a handout. I live on social security and need everything I have. It might not seem a lot of money to them but to me it’s a lot. I just want them to do what all banks should and refund my money to me.

DO NOT WASTE YOUR $. IT'S A SCAM!! We purchased one at Walmart, cashier told us we HAD to make a deposit on it at the cash register so we put $40 in it. Get home and try to load it and there is NO money on card, we can't log in, and customer service is non existent. SCAM SCAM SCAM!!!

DISGUSTING COMPANY!! Take people's HARD-EARNED money & RUN with it!!! How can you even live with yourself when you do something like THAT?? You DON'T have a heart in your body----because if you did, you would give people their money BACK!!! HUGE RIP-OFF---absolutely UNBELIEVABLE!!! Some day all of the Green Dot employees WILL PAY FOR THIS!!! BIG TIME SCAMMERS??? NO BRAINS IN THEIR HEADS!!!!

I dispute some charges on April 24th 2025 and some of the charges were return instantly then on May 7th some were denied. I told Green Dot on May 7th I want to appeal the charges that were denied well they didn't put in the system. I called on May 20th and was told they need documents before they can add the appeal. So I sent the documents on May 21st. I called to see if they received the documents and they had and the lady would be the dispute back in the system. I was checking on the appeal at least once a week every rep I got would say, "Yes we are still working on it."

I went and signed up for a Green Dot card, I left with a temporary card. I went to purchase something on Amazon and the card kept declining so I called grenn dot customer service because when I tried to use their online app it’s showing I had a zero balance which is incorrect. I had to wait over two hours on the phone just for the man told me there’s nothing he could do about it and hung up in my face (and this is the de-escalation team), so I called back on both of my cell phones and waited even longer. I’ve then tried to move MY money over to my Cash App card, the issue then was green dot wouldn’t allow me to they stated there was a limit of transactions each day, but if my transaction just went through the first two times I wouldn’t have reached the daily limit trying to use my OWN MONEY!

Greendot is a scam. They stole $300 from me. They closed my account without notifying me and then kept the money that was on the card. The call center reps will hang up on you and act like they don't know who you are if you call back. They should be out down and arrested.

Green Dot customer service, there is no Green Dot customer service. You cannot talk to a person in any way shape or form. No matter what phone number you call online you always get the computer. It always says you to put in your card number three digit number on the back or your social security number. If you're going to use this card use it like I do. I go to Walmart. I get up at 20 bucks on it. When that $20 is gone I cut the card. Sometimes they'll charge me $10 to use the card one time. It just depends. You're too crapshoot with using this card. I would recommend stay away from it. If you do not have to get a prepaid debit card.