T-Mobile - Network Problems

I called T Mobile in August telling them I'd be in Afghanistan for the next 7 months. They told me they would gladly cancel my service temporarily for free. I got in country and due to limited Internet/phone service, couldn't check much. When I finally got on my bank account three months later, I noticed they still had not cancelled my service! I had been paying 100 dollars for a phone I could not use. I called T Mobile and complained. They said they had no record of me asking to cancel. I asked again and they said they would again. Again I checked about a month ago and they still had not cancelled my account. I've paid about 800 dollars over 7 months. This is ridiculous. I plan on asking for my money back... doubt they will though.

I have noticed that the service is getting worse. I have been a loyal customer for 5 years. I've had frequent dropped calls but now more than ever, I've upgraded my phones 3 times within the last 12 months at a cost over $1,800.00! By suggestion, I just purchased the 4g Samsung Galaxy, the best rated phones that they carry and still have dropped calls! I cannot keep a call anywhere. They say it's my area but I have never offered support, incentives, or credits?! I've threatened to walk but they will charge me $500.00 for the two lines if I do!? When I call I get no one that knows how to help with the situation!

They have rude, short and non-educated reps that give me the run around! I'm out $2,300.00 for phones and upgrades and a lot more because I have lost customers because of this issue! Stay away from T-Mobile unless you have money to throw out the window.

I have a T-Mobile plan where the Internet is bundled at $20 per months. I can almost never get on the Internet at home. 99% of the time, I get no signal at home & many times, after 15 minutes, I am still not on the Internet. I have called T-Mobile Tech support several times and they cannot help me. I finally called this morning T-Mobile for over 25 minutes and they cannot remove the plan for I have a two year contract. I have one more year to go and the way I look at this is their plan is useless if I cannot use it at home. T-mobile supervisor told me that is too bad, that I have to pay until the end of this plan. I'd like to file a complaint.

I contacted T-Mobile many times about not getting a signal at home and in the area around my house. They also overcharged on my account. Every time I talked to them, they transferred me around without doing anything to solve my problem. Thanks!

This company is a foreign owned company (Germany), need I say more? To all of you T-mobilers, still stuck in a contract (like me), but getting no cell service at home (like me), check out a signal boosting app from Fresh Network. It has kept me from throwing my $400 phone against a wall. As for T-mobile...

To Tyron in OKC, I am a misplaced Okie in Little Tehran Turlock, CA. T-Mobile will not fix the problem with the so called smartphone. My daughter, single, young and alone in TX, cannot send or receive texts and calls consistently. My family plan has doubled in cost, but was not getting but 2/3rds of service. **** their computer service. I'm tired of repeating name and social. Every time the computer tries to say anything. Just keep pressing double 0's, it confuses the computer and you get a live agent! But their service once superior, now is less than AT&T's service.

Tyron record their conversation and it is covered by their claim that the call maybe recorded. Catch them breaking contract and then run like hell to Verizon.

I was a customer for about 5 years before I decided to sign a contract with T-Mobile on the $49.99/per line for 2-plus lines so we could reap the benefits of having internet on our smartphones. Well, like everything, there has to be a catch, right? Not only do you have to pay full price for a phone in exchange for 2 years of service, the internet was horrible. It would be higher speeds for almost a day then slower than dial up for the rest of the month, far before 2 gb was reached and definitely nothing to brag about being 4 g. I was also having problems with my Galaxy S and called in to get a replacement. Sent out another ** phone and was calling again within a couple weeks. They agreed to send me out a different model, the G2X, after stating that my Galaxy S was having known issues. Well, the replacement they sent out was obviously a refurbished that acted even worse than the Galaxy S and I had to call once again and get that replaced. This was becoming more of a hassle than anything, especially for service that wasn't up to par. After sending off the last G2X I get a bill for $240.

After calling them they tell me that when they received my phone there was a crack in the LCD screen. The phone was physically immaculate when sent off through FedEx and I, a customer of 5-plus years, am being charged for something that was out of my care and control. After calling them furious, they stated they would call within 72 hours after researching my case. I stated I was not happy and would contemplate cancellation after all my problems. So the bottom line is T-Mobile cares nothing about their customers. That's why they aren't accredited with the BBB and there are so many complaints. I have worked at US Cellular, and while a smaller company, they care--they would never let me talk the customer without compassion and sympathy and they definitely wouldn't have lost a customer to a measly $115. The cancellation department showed no remorse and didn't seem to mind losing me as a customer. They have customer regardless. Who needs me, right?

Boycott Tmobile! I did not have service in my new house. I called TMobile and spoke with numerous customer server reps., asking their advice on how to better my service. After a month of my service remaining the same, absolutely awful, I therefore switched to Cingular (which I am very happy with), because of the lack of service at my house. Now TMobile is refusing to prorate my last bill because I had their 'lack of service,' for four days into my new billing cycle. TMobile's customer service reps., as well as Supervisors can and will not help me.

All they can say is that they 'are very sorry.' If they were sorry due to their customer service rep., lacking proper training and to their horrific lack of reception, then they would fix my issue. TMobile is by far the absolute worst cell phone company I have ever had service with! Learn from my horrible experience, do not use TMobile as your cell phone provider!

I was with T-Mobile for 12 years. I am tired of poor reception. I tried many of their phones and then I realized it was not the phone. I had two days left on my contract and went to Verizon. I am very happy I went to Verizon! Great coverage! Great customer service!

First, I could not get through to T-Mobile customer service so I went to their store for help. I could not believe they charged me for a whole month because I had two days left on my contract. At the store, they connected me via their phone to a special customer service number so I could talk to a real person about my problem. No result. "Pay or we will mark your credit history with a bad mark." I paid. I feel victimized that they can get away with this. I have my copy of the two-year contract and my signature is not on it. T-Mobile does not care about my 12 year loyalty. T-Mobile stinks!

I have been a T-Mobile customer for over 7 years. I switched to smart phones 16 months ago. I have had poor to no service since. I pay for a family plan that receives poor to no service. Using my experience I started with a Windows 7 phone. It did not receive internet and gave me text issues. I switched the phone out. It did not help. T-Mobile then asked me to switch out the SIM card; it did not help. T-Mobile then put in a service request and said I had a bad antenna nearby, then why didn't my service work anywhere? One antenna? Still the phone didn't work. Based on internet reviews I decided it was a poor phone and "upgraded" to a Samsung Galaxy S 6 months later. Still no service.

Again, I was asked to switch the phone. At this point I mentioned all the issues I've had and they asked me to update the program of the phone to a newer version. I did so. It did not help. 6 more months passed and 5 tickets later I still have no service from numerous locations. I give up. I'm now just waiting to cancel my service after this agreement is over. Unfortunately it will take 8 more months and will cost me thousands of dollars to not receive a service I paid for. I would ask everyone to listen and not get T-Mobile service ever. Oh, and by the way, on my last phone call a service tech said that it seemed I had tried everything and they ran out of ideas. In the end, I should just "live with it". Wow. Cancellation of agreement as soon as possible without paying their agreement cancellation fees.

I am having trouble accessing anything on my own account. I'm over billed. I'm told my bill will be one thing but its always something different every time you talk to a agent, you're told a different story. One minute, they tell me that their going to do a trouble shoot and fix the problem, but they never do. I was told by a representative that I would receive my rebates. It's been a month and a half and I still have not received my rebates yet and the service is poor. I've asked them to let me out of my contracts. I have 3 contracts and they said I would have to pay 200 each line when my service is not even half of what you guys advertised to me.

For more than a year, I have not been able to get phone service at my home. I repeatedly called T-Mobile to try to resolve the problem. They promised to "look into it" and fix it, but nothing ever improved. Finally, I was told by a T-Mobile agent to purchase smart phones and this would solve the reception problem, which I did and it didn't help at all! So now, my bill is $90 more each month and my service is still as horrible as always. I filed a complaint with the Better Business Bureau against T-Mobile and they refused to let me out of my contract so I can find a phone company who actually allows me to make and receive phone calls from my home. Not too much to ask. I am not asking for the $250 per month that I have been paying for service I don't get.

As others have reported, no service in an area where T-Mobile map says "Very Good Service". I purchased internet service based on the map, spent many hours on the phone and at a local office. The local office says it had many complaints, forwarded them all, but nothing done. But this was a different local office from where the service was purchased. Customer relations refused to waive the $200 cancellation fee. I sued T-Mobile, it offered $1500 and I refused asking for a higher amount. The case is pending.

After more than a year of enjoying excellent service at my old address, I had to move due to financial pressures. T-Mobile's service maps showed 'good' service in the area I ended up moving to, so I reasonably expected that my service would work OK. But since 11/30, the date of our move, the service has been unusable the vast majority of the time on my G2 device. On 12/5, I called 'Customer Care' and spoke to an Erin, who first tried going through a troubleshooting routine with me. That failing to work Erin said she'd submit a service complaint to T-Mobile engineers.

On 12/7, I called 'Customer Care' again to inquire as to the report, speaking to Joseph. He said he couldn't answer my inquiry. He said that I had 2 options, to go through another troubleshooting routine (how would that have helped after doing the same thing 2 days earlier?) or be transferred to T-Mobile's 'retention' department. I chose the latter and there I spoke with a Tommy in OR. He told me that he had just received notes from Engineering stating that there were no equipment problems found, but I was too far from the towers to receive a 'usable' signal.

In spite of that report and conflicting information on the service maps, I was told that I'd have to pay $200, plus any usage fees, to terminate service. When I demanded to speak to a supervisor, he told me my only option was to submit (in other words, grovel) by US mail to its 'Customer Relations' dept. in Albuquerque (no phone calls accepted). He closed by saying that since January 2011, the company no longer allowed one to cancel service for any reason, even when their service maps are blatantly wrong! To add fuel to the fire, Tommy snidely told me that writing them would be a waste of my time; that I'd be told 'no' regardless of my situation.

I wrote a letter and sent it on 12/8 then followed up with another call on 12/13 to 'Customer Care'. I was told to allow 10 business days to receive an answer from Albuquerque. I called yet again on 12/19 after receiving nothing, and with my phone showing nothing but a 'No Service' icon. I was transferred to Tech Support who led me through another troubleshooting session whereby again nothing was solved. I was advised to go to a T-Mobile store. I did so the next day to find out the phone had stopped working after failing to find a signal for so long. The staff there changed the SIM card and helped me reset the phone. I was also told by Paul, the store rep, that the phone was fine and if it still didn't work where I live, to call 'Customer Care' to cancel service. It was T-Mobile policy, he told me, to release customers from their contracts if after all options were exhausted the service still didn't work.

After that, the phone worked like a champ, at least in the known strong signal area in the vicinity of the store. But as soon as I got it home, it reverted to the way it was before, 'No Signal' showing on my phone most of the time. The next day (12/21) I called Customer Care again. I spoke to Miguel who repeated what the store had told me. He asked me to hold while he documented the irresolvable problems I'd been having and told me I'd have no trouble at this point with cancelling service given his notes.

I was transferred to 'Retention', and spoke to an equally snide person who told me that both Miguel and the store misinformed me and that what I was told before, that the contract couldn't be cancelled for any reason, had been the rule since Jan. 2011. Before that, the company did in fact allow customers to cancel without penalty in my situation, but not now! What a way to retain customers, especially when the company is losing them hand over fist! I explained that this was a de-facto change to the contract occurring after I had signed on, so I couldn't be held to their new rule before hanging up in disgust.

I called again on Jan. 7 to ask about the status of my written request and was told I had been emailed as well as sent a US Mail reply. The company wouldn't release me from the contract, but no reason as to why was given. I received the company's response on Jan. 9, telling me that they 'couldn't' let me terminate the contract without paying the $200 fee, and with yet another reminder about my bill being due to pay for service I wasn't getting. I felt as if I was being extorted - it's either pay us or service will be shut off (go ahead, it's doing me no good anyway!) and we'll report you to the credit bureaus.

It's clear from your site that my experience of late is all too common with this company. I don't understand what's happened with this company and why it feels it can act so brazenly toward its customers. And how can it hold me to a contract when they can't even provide me with service, not to mention demand payment when the Federal Credit Protection Act should indemnify me from paying for service I'm not getting? I've complained to the FCC and wrote to Consumer Reports, which has a web-link to help people in just my situation. But to date I'm still stuck and would appreciate any help or advice on this issue.

I am very upset with his company my family and I, (3 lines) we have been with Tmobile for 9 years and had a couple issues with them but never experience discrimination. They took advantage of my mother's lack of understanding English and they offered a plan for $98 and her bill came out $137. When my mother called to get issued resolved, nothing was done. When I called, they took $9 off her bill. The way my other was treated was unacceptable. I am currently looking for advice on how to cancel the 3 lines without having to pay 400 or more for cancellation.

I have been a customer of T-Mobile for about seven years now. Not one of those years have I ever received a free upgrade nor have I received even a decent upgrade offer. Right now as a customer of seven years, I can upgrade my phone to Nokia flip phone (pos) for $14.99. Really? I think all other carriers blow T-Mobile out of the water as far as upgrades go.

It is going to cost me $200 this month to get out of the contract and supposedly $100 in Feb. I have spoken with customer support and the loyalty division. Two different times, I was promised a call back. I did not receive one phone call. I was quoted two different prices on an upgrade to the Samsung Galaxy 2 by four different people. The lowest I was quoted was $229 but I think that was to get me off the phone.

I am absolutely disgusted by this. I will be even more disgusted if my price goes up to get out of the contract. If I do not receive the phone that I would like at a price I would like by Feb, I'm jumping ship and going to Verizon and getting the iPhone 4 for $99. At least I will get a decent upgrade offer on a yearly basis.

I tried porting my number from MetroPCS to T-mobile to get on their no contract monthly plan. After 24 hours, T-mobile was unable to provide my cell phone with any kind of service. The reps changed the sim card twice and the reps at tech support could not fix the issue. Since this is my business cell, I asked to cancel the port and be refunded because it had been only 24 hours and I did not have any service whatsoever.

They told me they will not refund me any money because it was a prepaid account. I told them I understand it is a prepaid account, but if you can't provide me service, what are my options? I can't wait another day, I have a business to run. They said I could port the number back to my previous carrier but they would not refund my money. This is theft! If it was anyone else doing this, that person would be in jail! How can they get away with this and not be held accountable?

I have been a longtime customer, since 2005, with T-mobile. I was one of their happy customers, never had complaints, they always fixed any phone problems I had till this weekend. I signed onto my new 2-year contract on Dec. 29, 2009. So my contract should be up by Dec. 29, 2011, right? Not according to T-mobile. They tell me a different date every time I have tried to confirm it. I went in over this past summer (2011) to confirm just when my contract is up because I wanted to switch to AT&T since my entire family uses them. I was told at that time my contract is up on Jan. 15, 2012. Okay, I guess I could understand some sort of grace period in the dates so I didn't complain.

Having this information, I signed onto a family plan with AT&T on Dec. 16 because my phone had finally stopped working and it just wasn't worth trying to get T-mobile to replace it when I thought I only had a month left of my contract and would be cancelling anyways. Yesterday, Dec. 18, I stopped by the South center location for T-mobile to see if I was able to cancel since it was less than a month left of my contract. The sales guy informed me that my contract isn't up till June 15, 2012 and for me to find out why I need to take the time to call customer service myself. Well, that's exactly what I did. I spent close to fifteen minutes on the phone explaining to some lady what was going on but spending most of that time on hold. I would like to think she was trying to figure something out for me other than just putting me on hold to make it seem like she cared.

She informed me that my contract had restarted in June 2010 when I applied my employee discount to my plan. Well, I do remember doing that but was never informed that my contract would start over. I never got any paperwork that even stated that as well. I am completely bewildered at why I would have been told January over the summer of 2011 when I had applied this discount back in June 2010, a year before? Shouldn't they have seen that it was June at that time as well, not in the last month of my contract? Well to continue the story, she told me that she would have to transfer me to someone who deals with customer relations and disputes because I would need to dispute my contract or I can pay the cancellation fee and cancel my contract.

According to this customer relations guy, the only way to get a hold of the Contract Dispute Department for T-mobile is to write a letter and mail it to their New Mexico offices, which happen to be in the middle of a snow storm at the moment, and then they will send me a letter back. Thanks, but this is 2011, not the 1900's. So I am supposed to write this letter so it can get there a week later if they don't shut down from the snow, have them process my letter for another week, then mail one back to me that will take another week. So three weeks from now, I should get a letter explaining to me probably what they see on my account and not have anything resolved, while this whole time my contract end date that it was supposed to be has already gone by and now I am paying for a phone line I don't use and shouldn't even have.

Awesome job T-mobile! And you wonder why you're having the all-time record drop in customers this holiday season? It doesn't take a rocket scientist to figure out good customer service. Today, Dec. 19, I decided to do an online chat to see if I could get more answers about this issue. I literally felt like I was talking to a computer. The only answer this guy would give me is "your next bill is due 1/2/2012". Thanks dude, but pretty sure what I just asked you is why does my contract end date keep changing and why was I not notified that it did? T-mobile, you fail at customer service.

I purchased an internet device on a 2 year contract, but I noticed it's performance was extremely slow, so I returned it, but was not able to get my full refund, because they kept my $100.00 deposit. They made me pay to get this useless internet device. I was told it will come in the mail in 3 to 5 days. It's almost three weeks now. Today, I called customer care, and they told me that they did not know anything about it. That is a shame to try to jack somebody like that. I finally got somebody to credit my debit card, but it may take up to 5 days. I wonder why they have a hard time letting go of my money, and I am sure I am not the only one. Keep an eye on your account. I will file another complaint elsewhere.

I switched from Verizon to T-Mobile back in May, convinced that the service was just as good, and maybe save some money. In the end, it was the worst decision I made. Unfortunately, when I figured out that the service wasn't what I expected (3 days late), it was to late to cancel. That's when they changed my phone out 3 times.They started changing my SIM card, and the technicians coming to my area, and kept making me reboot the phone. I finally came to a conclusion, that other than the phone not up to par, it was also the area where I lived and work, that had poor service.

They decided they weren't going to send me anymore phones, or even try to get me into a another phone. They wouldn't give me a different phone, because I was still too new of a customer to them. I signed a contract, stating that they were going to provide me the service for my phone, and they breached the contract by not providing the service. I was tired of having to call everyday to complain, and lose business, because I wasn't receiving my costumers' calls, messages, or texts. I don't have the money to pay the cancellation cost, due to my loss of business. On top of that, I need to buy a new phone, in order to switch companies as well. Just so I have a reliable phone for my personal, and work calls. Now, how do I get out of paying the $200 cancellation fee?

We used AT$T for 3 years, 3 years with calling card redirect call to out of USA. They never charge only local minutes. After that, we changed to T-mobile telecommunication provider with 2 years contract. First bill charged basic bill. Next bill, T-mobile charged $464.88. My plan was only around $70. T-mobile said: We call to out of USA. My computer printed the bill of $464.88. First some calls to out of USA, computer did not display any charge us. After that the computer charge us $464.88.

Why some of the first calls had no problem, but the later calls had problems? I think T-mobile is the big problem. Because when I used redirect call out of USA, there was no problem. We called back T-mobile to discuss the bill, they won't. Their manners were very bad. I advice someone if you use cell phone redirect call out of USA, you will need to be check the bill for each. Thank you.

T-Mobile customer care representatives explained to me that it is not their problem if I do not have reception in an area where I moved to. They also misinformed me about my contract telling me that only one of the phone lines was going to be extended. Instead, they extended all four of my contracts and will charge me $800 to cancel all four lines! Cancel my complete contract on all four lines.

I bought my Exhibit ii 4G exactly one week ago on 11/23/11. I got it for the "Pre-Black Friday" Sale at Wal-Mart (Walcult). I also got the $30 unlimited text/web with 100 talk minutes. For the past week, it's been fantastic until yesterday. I apparently have "no service", and the phone is "not registered on the network". It's been working perfectly fine up to this point. I called customer care. They couldn't bring up my account. A supervisor was contacted, ticket submitted. I was told it should be fixed within 3 hours. After the 3-hour mark, I contacted customer care via online chat. It was giving a "Technical DUS Error", and they couldn't' access my account. I was informed that it could take up to 72 hours. I was shocked, as I was told only 3. Another ticket was entered. I was told to call customer care with the ticket number.

I called customer care, and was directly sent to tech services. Tech services said it was a customer care issue, and transferred me back to customer care. I was told to tell them that I needed to do a conference call between customer care and activation, and that she didn't believe it would take the 72 hours. I called as advised, and spoke with a guy at customer care again. I was told it was definitely an issue on the T-Mobile end, and he would submit a "help desk ticket" email and follow it with a phone call. I was told to take out the battery and SIM card, and wait 1/2 an hour. I actually waited an hour. I put everything back together, and still got no service. He also said it could take from 24-48 hours to be resolved (Note, we've gone from 3 hours to 72 hours, now to a 1/2 hour, then back to 24-48 hours).

I called again, and the tech said it was a "known issue". Under his breath, he said, "Ok, DUS600." All he could do was send another email to technical services, and there was no way to do a conference call. He said they're fully aware of the error, and they know how to fix it. The supervisor told him to tell me it should be fixed by morning. He said it's a "rare error", and that there's no way for them to speak with the specialist techs. They can't do it, and they don't speak with customers. I'm fully screwed until they can get to my ticket.

I work for an eye surgeon, and we have surgeries 1st thing in the morning. I cannot have this happen. They said they've expedited the emails, but I'm not buying it. It's been a day and a 1/2 now with still no fix. Has anyone else had this problem? And honestly, how often does it happen? I'm still awaiting the fix - it's now been a day and a 1/2. I haven't even gotten any kind of notification, no email, nothing. This is unacceptable!

I was told that my town had "excellent" coverage and yet our cell phones barely work from within my home. T-Mobile now says my town has "moderate" coverage and that they will let me use a signal booster inside my home only if I extend my contract for another two years. When I questioned this, they were very rude. They said it would cost me $800 to buy out my contract or I could use their signal booster but extend my contract. They lied to me originally, saying my coverage was excellent and now they are trying to coerce me into extending my contract. This is unethical. I have phones that I can barely use from within my home. If I want to use them, I have to extend a contract with an unethical company with rude customer service people.

This time I have had it. T-Mobile service is a travesty. This morning, November 30, 2011, I called to check my voicemail (my number is in area code 415) but instead of the familiar prompts to listen to my messages, I heard a cold greeting: "Welcome to your new T-Mobile voicemail box. You will now be guided through the steps to set up your new voicemail." What? I use my phone for business and receive important messages all the time. My mailbox had 9 absolutely crucial business messages stored from the past 90 days plus about half a dozen or so new messages that were left in my mailbox since the time I last checked it. And now it's all gone. And for the cherry on top, I have to go through their convoluted auto-attendant menu to set up my voicemail and notification options from scratch.

So, I called T-Mobile's customer service and (politely) speak with a female representative that calls herself Ashley. This was about 9:30 am Pacific Time on November 30, 2011. She is very apologetic and seems compassionate, but states that this was part of a routine phone system upgrade that apparently had been scheduled in advance and took place at 8 pm the night before. As a result, all my voicemail was erased irreversibly. How sad.

Clearly, this is both a terrible thing to do to a customer and a lie. It is terrible because T-Mobile should have warned me about this upgrade and given me a chance to check my messages and to back up my important stored data from my voicemail. At least twice a month, these ** send me silly text messages marketing their services. For instance, on 11/16, they texted me this stupidity: "Win movie tickets at T-Mobile VIP Zone." Similarly, on 11/21, they texted me this: "Get up to $250/year in TMO gift cards when friends join T-Mobile after you refer them." So again, clearly, these ** have a mechanism for staying in touch with me. And yet no one cared to notify me that all my voicemail would be completely erased at 8 pm on November 29.

Further, why is what Ashley told me a lie? Because T-Mobile has a vast system infrastructure that they use to back up all their data, including client messages. As a man with years of experience of running an IT company, I also know that a backup is mandatory before any system upgrade (e.g., a phone system upgrade by T-Mobile).

So, pretty cool service from the company that claims to have the largest 4G network in the USA, eh? T-Mobile is never shy to spend ink and paper on advertisements for new service packages and gimmicks in their monthly mailers; it is never hesitant to spend millions on TV and internet ads to market its mobile service to the public. But they didn't care to warn me (and probably a few million other people) about their ridiculous phone system upgrade. And, yes, it is ridiculous, because upgrading the system should not result in loss of data. This is bad business.

And for the second cherry on top of the first, my new T-Mobile "friend" Ashley told me that T-Mobile doesn't issue service adjustments, reimbursements, or credits to compensate customers for any inconvenience. And when I asked her, "What would you do, Ashley, if you were in my shoes?" She told me this: "I never store my old voicemail, so I wouldn't know what you should do."

People of this planet: I urge you to acknowledge that T-Mobile sucks and that it should suffer for being a bad company. For God's sake, we live in the world of constant communications. When a communications company fails to communicate with its customers, it should quit and find itself another job; otherwise, it's doing a disservice to the public. That is why T-Mobile is an absolute travesty.

Guys, if you are a victim of similar violence from T-Mobile, please post more complaints about them on ** or elsewhere and tell them how you feel. Tell others looking for mobile phone service to sign up for ATT or Verizon.

Shame on you T-Mobile. Shame on you for hurting my business, for wasting my time, and for being a pain in the ** instead of being a telecommunications provider that acts responsibly.

I have been a customer of T-Mobile for over four years. My phone was rained on in April and so I went into a T-Mobile store to see if my contract was almost up so I could get a new phone at a cheap price. I was told by a representative there that my contract would be up in August so I bought a cheap phone from Target to use until then.

I recently got a job, but I am working only 4-7 hours a week (I am also a full-time college student) and when the time came that my contract was said to be up, I could no longer afford my $45 monthly bill so I tried talking with Customer Service about finding a lower rate, considering that I've been loyal to them, I guess I thought they would be loyal to me. There was no option to find a lower rate. So I waited until my contract was up (or so I was told) and I decided to move on from T-Mobile.

Their customer service had sucked all along and I figured it was time to find something different, like AT&T - where I pay $25 a month for practically the same plan then I get a bill in the mail saying I owe $200 to T-Mobile for early termination. I was really confused since I was told that my contract was up so I called and they told me that I was wrong and had to pay the fee. I pleaded for them to understand my predicament and waive the fee but they did nothing to help me. I asked to speak to a supervisor and she did nothing either.

If I had known that I had an extra year on my contract, I would not have made the move to AT&T yet. Does the world not have room for human mistakes? I was told by a representative that my contract would be up in August and I believed him. He was wrong, and now I owe $200. I am a full-time student and I do not have this kind of money.

I will certainly tell others of my experience with T-Mobile and strongly advise them NOT to use their service.

I live in a populated area in Queens, New York, and the signal is weak and inconsistent all the time, even though I don't live in a basement, or a concrete building.

This is seriously affecting my study. As a student reporter, I have to do phone interviews all the time, but quite often I have no service. When I do, the sound quality is so bad that I cannot transcribe my interviews. I feel I do not get the proper service that I pay for.

T-Mobile dropped roaming service in my living area without notification. Their customer service told me that the reason my phone no longer worked was because I had an old SIM card. I went to T-Mobile store and had new SIM card installed and was not told about service no longer being offered. Got home to find phone still didn't work. Found out one week later why phone still wouldn't work: no roaming service. T-Mobile store then told me that there was no plan to restore service. I requested a refund of my prepaid money and was denied. $104.16 of that money was taken by T-Mobile after the date they had permanently stopped providing service. They took the money even knowing that they were no longer providing the service! They are one very bad company, no better than a common thief in my opinion. I have lost about $144. They have failed to provide the service for which I have paid. They refuse to issue a refund. I don't understand how it is ok for a company to steal from a customer!

Around September 10th, 2011, I moved my family from Provo, Utah to Spanish Fork, Utah. It was not for elective reasons so much as I was threatened by neighborhood thugs, possibly gang members, and was effectively forced to relocate my family to a safer neighborhood in Spanish Fork.

We had either 1 bar or no signal at the new location. Even when there appeared to be signal, we could not call out. Most of the time, nobody could call us. When they did, or when we called out, we were always disconnected within a minute or so. I had just moved, so I had no other phone to call T-Mobile support. I drove about 10 miles to a local Wal-Mart and spoke with Customer Service. The young woman that answered couldn't offer any solutions. We didn't bother with tech support because our neighbors already informed us that nobody gets T-Mobile service in the area unless they have Wi-Fi Calling.

I didn't think it was fair to have to pay a lot more to fix the problem in an area you already promised coverage, so I spoke with Customer Loyalty to see how they could help me. I waited on hold for 30 minutes for a gentleman that was trying to help and spoke kindly, but once again I dropped the call. Nobody called me back. I got back in line and waited 30 minutes for Customer Loyalty again. This time I spoke with Rebecca ID=0653330. I'm sure I wasn't at my best given how upset and frustrated I already was, and she just laid it out straight: we can't fix your problem, so you're either going to have to pay for phones you can't use until your contract is over, or pay the $200 per line ($400 total plus tax) fee to shut off service. I argued with her about how T-Mobile can justify making me pay for service they aren't giving me, and she answered by informing me your contracts don't guarantee service. In the middle all this, she did mention I qualified for an upgrade, and said that I could complete the upgrade at the Wal-Mart I was already at.

So I went inside the Wal-Mart and after waiting 20 minutes for someone at the island to feel like saying hi to me and ask what I wanted, I told them that I was there to upgrade my phone since I didn't have any other choice. They checked my account and said that I didn't qualify, and that they only do upgrades when you're not already on contract only a T-Mobile store or Customer Service could upgrade me since I'm already on contract.

So even more upset than I already was, I still had enough wits to resolve to drive 5 more miles to Provo, Utah to the nearest T-Mobile store in East Bay; the extra time and cost had to be better than the cost of paying for early termination. I told the salesman I was already upset and not in the mood, and I would like to please just speak directly with the manager or whomever could best assist me. He decided to take ownership of my request and I proceeded to tell my situation to him. He didn't think upgrading me would be in my best interest because I'd have to pay $60 more a month for data plans to support the Wi-Fi feature, so I let him pitch me his best offer: a no-contract plan with a higher monthly rate and I would have to pay for new smart phones that at a minimum would be over $500 for two phones. Well that was the wrong answer. I asked him how T-Mobile could justify making me pay not just a little more, but significantly more to fix a problem that's their fault to begin with.

He told me I have too high expectations; if I want better service I need to pay more for better service. I told him I don't want better service I just want my original service or a reasonable alternative, $1,000 over the life of a new contract was not reasonable. I informed him that I found Wi-Fi Calling enabled phones at Wal-Mart for $50, and I knew for a fact that I shouldn't have to buy overpriced, unnecessary smart phones. He shrugged it off with a simple, these are the phones we sell. When I asked him why I shouldn't just cancel my service and go to Verizon where I'm sure they could get me maybe a more expensive monthly bill, but still free phones for signing their contract that I know will work in my neighborhood and doing so would still be cheaper than his best offer, he told me that he had to call me out now and that he worked for Verizon and knew I would still pay more. I called him out and told him that was a bald-faced lie. From there he really slipped into a sanctimonious lecture about how despite that T-Mobile couldn't help me, they were still somehow the only people that could help me, and I had unreasonable expectations.

Well it's simple T-Mobile: I'm the customer, end of story. How dare your company define my expectations as a customer. What kind of arrogant, delusional business practices did you decide to adopt lately that made you think it's ok to tell customers what they should expect from a cell phone company. I left the salesman, flapping his jaw, and turned my back and walked away with him trying to still get through to me, fantasized how awesome it would be to throw my phone at the ground and shatter it to pieces just to make my point, but ended up driving away dejected and defeated.

The next day a manager from Customer Loyalty called me but it was too late. I told her I already switched to VoIP at $20 a month because there's no way I could afford new phones and have to pay off a $400 bill. I told her who I was and what I do for a living (which is interesting nobody asked me). I told her I played by all of T-Mobiles rules and they still couldn't help me in any reasonable way, wasted a lot of my time and energy and treated me horribly for demanding to be treated fairly and accepting no less. I told her I understood that I did sign a contract but no contract can bind you to unfair or unreasonable terms and conditions, but I'm sure most people don't fight it because hiring a lawyer is worse than paying the ETF. She was very kind and apologetic, but admitted there was really nothing they could do. She admitted they used to waive fees, but cracked down because others abused the system and forged documents. How sad we innocent and loyal customers should have to pay that price for others wrongdoing.

So the purpose of this letter is to request waiver of the ETFs for the accounts listed. Ive been told not to expect anything, and if this service is anything like I've already experienced, I fully expect to be met with contract terms and boilerplate, but I hope someone will sincerely take the time to read and appreciate why I feel you should do this regardless. I strongly recommended you read and disseminate the following:

Your company is not going to survive. Frankly, it can't. There are many things related to the first half of this story that I can forgive, but its the second half, the reckless and utter disregard for my situation and needs and the kind of treatment it earned me, that really offends me. I work in IT for a local University, and I'm asked on a daily basis what company and what phones are the best. I will never recommend your phones, or your company. In fact, I will offer warnings whenever and wherever I can. I subscribe to Twitter, Facebook, and LinkedIn and countless tech sites and blogs like TechRepublic, FixYa, etc. where I have many people that listen to and respect my opinion. You guys can stand behind your contract all you like; legally, I cant win. But that is not what you stand to lose here. What you stand to lose is much more valuable. I will damage your company financially in business that will never even be realized because of my story and connections. This is not the threat of a power-crazed lunatic that makes this sort of thing his routine business; this is the promise of a former customer that feels helpless and wronged. This is the new world you exist in, and if you fail to realize that, your company will be fated to die in it.

Do the right thing, and please waive my ETF fees for both lines. It's the only chance you have left to save yourselves from the intangible consequences I intend to cause you. I can promise it will be the best $400 you ever spent.

I had no contract with them, after several years of contracts. I questioned a bill that I got back on 10/1/2011. They could not fix it. Two weeks later, I canceled the phone service. It took the new service a few days (10/16/2011). T-Mobile charged me another month service because I was one day over the billing cycle. I called them and they said though, "You owe us another month." I never used the phone from 10/12/2011.

I entered into a new contract with T Mobile in Jan 2011. I had been with them for 7 years. I never had a great signal at my house which is in downtown Salt Lake City. I just thought I had a bad phone. In January, I was looking into an internet device so I could have internet at my house. The T mobile salesperson assured me that their web connect device was the answer. It is not! I would have to go outside on the front porch to use it and there's still only 1 bar of signal.

You could not view video or listen to music. I complained to T Mobile and they promised to fix the problem. They strung me along for 8 months with promises that it would soon work. Every time I would pay my bill at the T Mobile store, I would complain, to no avail. In Sept., I fired them. Now they are trying to get $683.00 in fees and early termination charges. I guess we are just supposed to keep paying good money for nonexistent service. My advice: do not do business with T Mobile!

The prepaid "unlimited" talk, text & data SIM card I was sold (for my iPhone 4S) uses T-Mobile towers. At least half of the time, I have no service at all! No talk, No text, No data! T-Mobile is not the company to deal with if you require cell service here in SW Florida! Beware of T-Mobile in SW Florida!

I have the same problem about web data from T-mobile. I used to access Internet through my wireless router by using wi-fi function from my smartphone for years. Now I suddenly received a bill for Oct. with an extra charge of $50 plus taxes for using web data. I don't even know what is that and where it is coming from. I called customer service and they told me that the web data service has been added to my plan. I am very upset because they did not inform me before do any change to the existing services. They don't want to adjust or reduce the charge. T-mobile is very bad business practice. I think we, as customers, should look for legal advices and should file a suit against them.

I called to cancel my service since I was getting a lot of dropped calls. When I notified T-Mobile that I would be changing to a new company and to make sure I was not under contract. the very last bill I got was $500. The said the numbers I had were not in my faves and I went over my minutes. I told them that I added those numbers one year ago. They said no I didn't and that I still have and outstanding balance of $200 because they billed one month behind. I will never do business with this company again.

The only thing that is consistent about T-Mobile is the inconsistent ability to have service; calls are dropped and will not go through. I've spent ten to fifteen minutes inside the Loop of Houston, and I went out in the open (there were no buildings around) and I couldn't complete one call. Texts don't go through. What will happen if I am in an accident that requires me to get immediate attention? I have complained, and I have not received help. I would like to see a class action started for what is obviously a solid DTPA action. I pay $200 a month for this unreliable service. That is unacceptable.

After having T-Mobile for over 3 years, I started having service issues. The tower near my home was no longer working. I spoke to several reps who all confirmed 911 would still work, though phone, email, and text did not. There was no service and this went on for 5 weeks. During this time, I called (from the gas station down the street) almost every 3 days hoping for resolution. I had an emergency and I had to call 911 but the calls would not go through. The T-Mobile reps said now that it was my phone, not the tower. They are scared to admit the delay in emergency service maybe placed on them. Now after offering to waive early deactivation fee guess what, I just got the bill and no fee was waived. I called the reps and was told they never offered and never do that. That is horrible service.

I have been a customer with T-mobile for more than a decade and in the past three years, my service has progressively gotten worse. Prior service was good and now, I average 5 dropped calls a week. Service at my home is only available upstairs. In July of this year, I missed a death notification of a family member while at work. Two weeks later, I had another incident of not receiving notification of my girlfriend's mother's death and that she needed me to be with her. This was due to a total lack of service at my work and home. Both incidents have caused me considerable stress and hardship, and this is reasonably unacceptable. I am truly not getting the service I am paying for. In addition, T-mobile has given me two different early termination dates (in writing) of when my contract was renewed. In both cases, they state T-Mobile records indicate that on however both dates are one year apart.

I wish I had read all of these beforehand. T-mobile is beyond terrible. My whole family switched from a company that I won't mention --talk about from the frying pan into the skillet. No service at work. I don't receive calls or texts on a consistent basis. The phone was stolen and I have to pay $130.00 (deductible that I was never told about) to replace a $500.00 phone that I'm still paying for. I am beyond disgusted. Did someone say class action suit? Where do I sign? I'm not kidding, a total ripoff!

I have had T-Mobile for almost 7 years. I received great service until the AT&T - T-Mobile merger began. Since this time, customer service has gone from number one to the last place. I work in a customer service center where we pride ourselves on top customer service in our industry. For the last 3 months, I have had nothing but errors from T-Mobile about my phone bill. I have two accounts with T-Mobile. Only my secondary account has had trouble in the past 3 months. Last month, T-Mobile tried to charge me $1,500 on my phone bill that I was to have unlimited text messaging.

When I call customer service, the rep stated that the charges are correct and valid, and that if I did not pay the phone bill, the phones would be suspended. When I went to the store to speak to my T-Mobile rep whom I see on a regular basis, he called the T-Mobile Customer Care Center. After about 30 minutes, he informed me that the plan was changed in error. Someone within the company changed my text messaging plan without my permission that resulted in overage charges. T-Mobile apologized for the error and promised that they would take it off my bill. My bill was corrected and the month continued.

The next bill I received was for $640.00. I was shocked again. I again went to the T-Mobile store to speak to the rep whom I always see. He looked up the bill for me and said that I would have to call and speak to customer service about this. I called T-Mobile to ask about the bill. The rep stated that the charges are correct and that the bill is valid. Dj vu, it seems like I have heard that somewhere before. When I insisted that something was wrong with the account that I went 2,980 minutes over my 2,000 minutes a month plan, the rep repeated that the charges are correct and valid. When I mentioned that fact that T-Mobile made an error on my last bill, the rep only replied that the charges are correct. After about 50 minutes of going back and forth about the bill, I told the rep that I was glad that she was not helpful and that I would be calling Verizon Wireless in the morning to start new service. She replied,"Thanks for calling T-Mobile and have a great day."

I hope that this is not what customer service has come to. I also hope that someone out there still loves their job and is not just working to get a paycheck. I hope someone form T-Mobile calls my call center one day in need of my help! Thanks T-Mobile!

I am appalled at the level of service that T-Mobile renders to their customers. I have a family plan. T-Mobile has been notified of serious problems with devices that can be life-threatening and they dismiss or ignore the complaints as if it were absolutely nothing. My mother suffers from COPD and Chronic Asthma. Her means of communication to ambulatory help is via a T-Mobile device, and when this device is not operable, then my mother's life is at a high risk. There are times that she cannot contact me when she is feeling congested. I have to repeatedly call her before I can actually get in contact with her.

In my case, I have had a device that became overheated without being used, and I thought it would blow up in my hands. I cannot begin to imagine if this actually blew up in my face. This is unsatisfactory services and a lack of attention concerning serious problems that T-Mobile refuses to acknowledge. The devices have serious technical defaults for prices that are astronomically expensive. I do not think that T-Mobile should charge so much, and honestly, I think it is fraud and robbery. They deserve no stars!

So, I have had TMobile for about 4 years now. Since the Android phones came out, I bought myself one. Since then, the phones I have from TMobile do not work as I have thought they would. Besides the phone freezing up and turning itself on and off by itself, the internet is so flaky. I pay $25 for this? It is not even worth it. I called customer service and they gave me a software update. I did that and they said that should fix it. Well, it did for like 1 hour! After that, I was having so much problems again.

I told them that I will cancel my line with them and they told me that since I had changed my plans so many times, I had renewed my contract and I would have to pay $200 to cancel my line. Tell me TMobile, why am I paying $25 for data plan that doesn't work 90% of the time? Why do you even advertise that yours is the biggest network and then it only works at certain spots?

I am having a lot of problems with my phone call drop. There was no coverage. I have been calling T-Mobile for the last year. Every time that I did, they told me a different story. They never got my problem solved. Finally, they told me that there was nothing that they can do and they do not guarantee service everywhere. That was not what I was told when I signed my contract. They wanted me to pay $600 if I cancel their service. They are the worst company ever.

This company is the worst company ever. Everything they say is a big lie to attract customer. I hope they are going to fail soon. My bill is changing every month even if I have everything unlimited. The changes pushed me to go unlimited so I will not have to call them every month. I am still doing that. I don t get it. Now they change the phone numbers. You can't even get in touch with them anymore, such people. I see so many complaints. We should all do something about it. They are trying to get more money from us. It is not fair. A contract is a contract. I start paying $69 and I end up with $163 and who knows where it is going to stop? Their agents have no idea how to answer your question because it doesn't make sense. Let's all sue this company. Together we can do it.

I started a TMobile contract in Fl. When I moved to NY, that's when trouble started. I can't make calls from my house. One representative said it was my fault for moving. Many hours on the phone and no satisfaction, lots of stories and no answers. Waiting for a call back in 15 minutes, as I was told. That was 1 hour ago.

I utilized T-Mobile Pre-Paid SIM Cards to transmit MMS pics from remote cameras to my iPhone 4S on AT&T. For the past few weeks, the cameras have been failing to transmit the images correctly. The devices are taking the pictures, as I can physically view them in the device. Is T-Mobile experiencing outages in the Baltimore and Hagerstown, MD areas? The cameras seem to be performing otherwise, is this a SIM Card issue? I have removed the SIM's and re-powered the devices. I welcome any feedback. Thanks!

T-Mobile reps (4) after 50 minutes, told me that a "glitch" in their system accidentally deleted many prepaid accounts. They said that it would take 2-24 hours for this to be fixed. Unacceptable.

My old contract has expired and the phone is not working. I was told to upgrade and sign new 2-year contract with new phone to fix problem. I bought my touch phone 3g and 4g, not functioning only the 2g and wifi . I was told that it was a network problem.

After two weeks, I was told we needed tower built in the area. And that they had numerous complaints. The area is rated excellent for reception.The phone only works from 10a.m. till.6p.m. then you cannot longer make a phone call other than wifi. I turned phone back on after 2 weeks, was told calif. Buyers remorse covers my contract by 5 different people, they filled out numerous complaints and fix it. After cancelling service--which did not ever work , I received a bill for 580.00 for early termination of service.

They told me that, their contract states that whether or not their service works or is provided, I am responsible for the contract early termination fees. That I must pay or suffer the consequences. They never provided me with the service they said in the contract.

The service was poor in my area so I cancelled my phones in April 2011. T-Mobile continued to automatically deduct from my account despite contacting them to cancel. I noticed this through their billing and contacted them again and was told this would be done and I would receive a refund. I contacted T-Mobile again when no refund was received. T-Mobile rep this time said that I was billed again and spent 1 hour on the phone trying to figure out how to refund my money. The rep said that he can only refund me for 3 months because that's all the system allows. T-Mobile essentially illegally continued to draft from my account and now will not refund the full amount.

I had years and years of service with T-Mobile until I upgraded to smart phone. They have issues with their phones/services wherein customer service went from best to zero.

In August, I got an MSM from T-Mobile to upgrade my phone from Android 2.1 to Froyo 2.2 via Samsung Kies that can be downloaded at T-Mobile forum site. I downloaded the Mini Kies then did the update. As soon as the update was done phone, my phone turned off and never turned on again. I called and T-Mobile did Warranty Exchange that cost me $20.00 plus shipping.

Within 30 days, I got another message that tells me to update my OS. So I thought T-Mobile already fixed the OS so I downloaded and did the update again. Once again, the phone was still dead. I chat to let them know what happened and they charged me $20.00 again as Exchange Fee and for them to ship it for free.

When I sent my phone back, I got $90.00 extra charge on my bill. I investigated to find out from T-Mobile that the phone that I sent back was damaged with water. But how can I proof it wrong?

They have the phone and they don't want to help me or even talk about it. They could call or send me an email informing me that my phone has been damaged by the water and that they will be charging me $90.00 to get a replacement. They know that T-Mobile or any other company can charge what ever they like and no one can do any thing about it. I even called Samsung and they gave me RMA number for that phone. I should have sent my phone there and I was told me that if phone has warranty issue, they will let me know the charges.

Now, I don't know what to do. I have witnesses. They watched me upgrading and the phone died after the upgrade.

There is no signal from Grand Rapids, MI to Lansing, MI. Are there problems? I need my phone for work!

I signed a 2-year contract with TMobile under the conditions of Unlimited Data.

It was the only reason I chose their service because I travel and do courses online. It's half way through my billing cycle and unless I pay them an additional $60, I have been reduced in my speed due to exceeding 5 gigs. I am furious! I was never told that there is a limit to data usage at regular speed when I signed their contract. It was pointed out that it is on their contract. I signed their contract due to the verbal contract of terms which I was given and unlimited is an unlimited, period! I also paid for a 4 gig network, which I found out later that it's not even available in my area yet. I was promised that it was coming soon which was nine months ago. This service has gotten me in trouble already too due to drop calls, for six times, during a conversation with an attorney.

This company is deceptive and they lie in order to get customers. I purchased a better telephone because I thought I had unlimited data so I could tether to my pc when not at home. I could have settled, in that case, for a phone less than $100 instead of the $500 which I bought so I would have quality on the road. I just hung up from them and I am filing this due to breach of verbal contract. What they said and what I got are not the same. I am stuck with them whether I like it or not due to their misrepresentation of the service I was offered.

I can't complete my online courses for this month because my internet connection barely even open my email and most sites won't even load. I thought I had a virus because it was running so slow and can't even download the updates to run my virus scan. What's the point of an internet if I can't use it.

Service is very spotted in an area they advertise to be well within signal. Most of the time I have full bars on 3g, it will switch randomly to 1 bar 4g and sometimes to no service. The strange part is I am in the city and standing in the same spot when towers continue to bounce. Not just 1 location all around town. I filled a BBB complaint. Due to the volume of complaints, this non BBB member gave me a response that didn't even attempt to fix the issue, rather they guessed (wrong).

Bad Service, also frustrated with the mystery "migration" fees for the loyal clients that are looking to move to a plan that is par with industry offerings. Funny, they don't mention this when asking during the sign up process. (Why reward a loyal client) Then the client services end has gone down the toilets as well.

In the event you speak to someone in America who knows the English language and you don't get hung up on, they really don't have the capability to help. I truly believe they are trained to blow people off. I personally know one T-mobile rep who has told me as a matter of fact that, "If your contract has more than 6 months left, they couldn't care less about us." I was also told they have been losing contracts on a 3 to 1 basis; for every one signed, three are lost.

I have been having a problem with T-Mobile ever since I moved into my new home. My calls drop and my internet service disconnects constantly. I have contacted T-Mobile numerous times. I was told that after a investigation was done, I only have outside coverage (not inside my home). I was tricked into the purchase of a Blackberry phone and signed a new contract. It was because I was informed by the CSR that this would solve my coverage issue. On my last contact with T-Mobile, a CSR informed me that I would be able to break the contract without any penalty. Well, that all changed when I was transferred to the cancellation department. I was advised that a total of $400.00 would be the fee because I have an internet connect stick as well as phone.

I have been a customer with this company for over 10 years. The coverage area is a lie. They (T-Mobile) assured me that the Blackberry would solve my problem. I was tricked into purchasing this phone. I had the My-touch phone and ended up with the Blackberry service, which was more expensive at the same failure rate. T-Mobile is horrible. They don't care about their customers and are only focused on money, not service. They lied about the coverage area. Now, I am stuck with a monthly bill and poor monthly service. I did write to their CSR complaint department. I advised that I am a caseworker for Child Protective Services. I stated that if something happened to one of my clients because I have no network coverage, they will be held liable. I am no longer paying for this service, or lack of service I should say.

I have had problems with network coverage ever since day one. I was tied to TMobile by a two-year contract. I kept on after the contract expired because it was cheaper than others and we kept trying different things to make it better but nothing worked. Finally, I was promised a new phone would help, which meant that I sign up for another two years, but it did not get any better. I begged to get out of the contract due to poor network coverage. I stood in the rain, the heat and the snow and still sometimes I could not get a signal. It was impossible to get one inside the house.

Finally, on September 29th 2011, my contract ended. I happily called TMobile to cancel my service. I was told that I had to give 30 days notice and they would cancel at the end of the next billing cycle. I argued that I did not have a contract and wanted it cut off immediately. The phone I was speaking on went dead and I thought that it was over.

Today, October 3rd 2011, I found that two of the phones, out of three, were still active. I called TMobile back and was told the same thing again. I demanded that they cut them off immediately or let me talk with a supervisor. They cut off the phones.

Everyone I know has the same problems with their TMobile service. It has gotten worse through the years. No coverage; dropped calls and it is the worst service of any that I have heard of. If they bill me anything further I will refuse to pay it.

In 8/10/2010, I bought an LG Sentio phone for a full price, along with another phone, when I started service with them. By November 2010, the phone began having problems. I spent hours on the phone with customer service to try and fix it and/or reset the phone. By 6/3/2011, I took the phone to a T-Mobile store. They said that there was no fixing the phone and they put it in for an exchange. The new phone was received on 6/7/2011. Again, the phone started having problems and I spent many more hours with customer service to reset.

By 8/28/2011, the phone was unrepairable again and another exchange was done. This time, T-Mobile charged a $20.00 processing fee to exchange the phone that was received in June, and they did this without letting me know. When I contacted customer service about the charges, they said that it was because it was the first time the phone had problems and the warranty had expired. Apparently, they had no record of the first exchange or other problems.

I found the claim number for the first exchange and called back customer service. This time, I was told, "Both exchanges are on the record. So, what do you want me to do?" After many calls, and different stories, I still have a $20.00 processing fee for a phone that has been nothing but a problem and exchanged twice in less than three months. T-Mobile and LG should stand behind a phone if it has been proven to have continued problems. And if an exchanged phone goes down in a 90-day time frame, they should not charge anything to replace it again.

On August 15th 2011, I went to Car Toys with the intention of switching my cell phone service to T-Mobile. They ran my address through T-Mobile to make sure I would have service. This was very essential to me since my cell phone is my primary phone. I do not have a land line. They confirmed I would and I left with 3 phones for my family. When I got home that evening my husband and I tried to use the new phone at our place of residence. There was no service. We tried getting on the internet, going to different areas of our house. No luck. We tried for 2 days with no success.

We decided to return the phones. I returned them on August 17th 2011. The representative at Car Toys, Scott, completely understood why I was returning them a reassured me that I would not have any charges regarding this phone. Yesterday, I received an automated call from T-Mobile stating I was passed due for approximately $28. I first talked to a Sinnetta and she was unwilling to waive these charges. I then asked for her supervisor. I then talked to Greg **, he explained what happened and he too was unwilling to waive these charges. A total of 10 minutes of talk and a 5 minutes of data were used. I asked him why I was being charged $28.00 for 15 minutes of usage. He said it was prorated and it was not his problem if the phone did not work at my place of residence. Also, I asked him how I could be passed due when I never received a bill. He had no answer. I then asked for his supervisor, Jennifer. She was not available. He assured me that she would call me first thing today which she has not. I am not happy at all with T-Mobile or their customer Services.

Wow, imagine pages of complaints about T-Mobile! I have been with T-Mobile for only for 4 months, and I have made tons of calls to the "customer care center", sent several letters and even have an ignored letter to the president of their company. I filed a complaint filed the Better Business Bureau (BBB)! Their service is terrible. I have a cell phone and a broadband stick. They constantly tell me a "tower is out". I want out of this ** contract like so many others (zero for the experience!).

My husband was recently offered a job in Georgia. We currently live in Las Vegas, NV. Upon our decision making process and visiting Georgia (GA), we noticed that, intermittently, we would have no voice or data coverage or both. We understood that this could be a potential problem. I attempted on several occasions to contact T-Mobile to determine the issue. I was told several conflicting pieces of information; that due to traveling in a vehicle, the phone could get caught on a tower and not release to a tower closer, that there was coverage; and that it was settings, etc.

In my most recent visit to find a place to live, I was without coverage for 4 days while in one particular county. I contacted the customer service again and was told that service was not in that area. In spite of having full signal bars on the phone, the phone stated that it could not connect due to being out of the network. I come to find out from locals that the only provider in that area is Verizon.

I have been with T-Mobile for 9 years. I have been a big advocate of their coverage areas. Often in the west coast, I had coverage where other people wouldn't. I was very pleased with my service. Recently, I purchased a new phone and went into contract in 2010. My husband has changed jobs in April 2011 and I took over his contract so it could be on one bill and extended the contract again for two years. At that time, we had no clue about the opportunity in GA. So, we are in contract for a home in GA, and there is no cell phone coverage for at least 20 minutes away.

Knowing that my relocation would take place in October, I wrote a letter to T-Mobile and asked that the early termination fee be waived. I provided a copy of my purchase agreement and also gave the story of moving. They responded with no, the fee would not be waived and that I was responsible for the fee. They stated that I had access to their area of coverage and should have considered that before relocating. I understand that; however, I have no control over our poor economic times. This move will be very difficult for our family as I am a native to Las Vegas and have never lived elsewhere.

Additionally, me and my husband's family both reside in Las Vegas. We are moving to a place where we know no one. I feel that due to the length of time that I have had a relationship with T-Mobile, this is something that could be negotiated.

I have T-Mobile phone or land line and since the beginning, I've had trouble with reception, calls dropping, or just simply no dial tome for service for hours. I finally get through the automated prompts which connected me to the troubleshooting department. They then take you through a series of frustrating systems analysis that ranges from 1 hour to 1 hour and 30 minutes. A few times, they've offered $20 credit toward my bill. But mostly, I'm reminded of my contract and the $200 early termination fee if I cancel the service.

The last technician I spoke to, told me to just disconnect the router, leave it off for 5 minutes and then reconnect. And that's what I've been doing in order to make and receive calls. Well, recently, I needed to contact 911. Sure enough, the line was dead. Thank God I had my cellphone.

I've been in contact with T-Mobile Customer Relations requesting to get out of contract due to my very serious concerns of this inadequate service and I've got nothing but the run-around. They will not return calls, they can't replace the outdated router due to the fact that they no longer offer land line service. Every response from the customer service department begins with, "we understand your frustration, but your locked into a contract and there's $200 early termination fee if you break the contract!

Since having the T-mobile myTouch phone, I've had nothing but problems. Things randomly would stop working on it such as email, text messaging, being able to answer incoming calls and the phone freezing. I've had the sim card replaced, turned it on and off several times, pretty much everything they told me to do and nothing has worked. I've already had the phone replaced once, but I still am not consistently able to answer incoming calls and there are times that I'll be notified that I'll have voicemail even though my phone didn't ring and doesn't show any missed calls. When I checked my voicemail, I'll find out that the messages were left four days earlier and it never alerted me.

I've contacted T-mobile several times, even after receiving my replacement phone, to try and fix the problems I experienced. Tonight was the fourth time that technical support has tried to "troubleshoot" my replacement phone and it still hasn't work. At the end of July, I was informed by one of the technical support employees that the problem with not being able to answer incoming calls is a known problem with the myTouch phone, and an update was going to be sent out by August that is supposed to correct the problem.

Then later in August, when I called again about the continuous problems with my phone, a different technical support employee told me that they were sending the update out in waves and that I may not receive the update right away. Well, it's now September 25th, I haven't received this alleged update and my phone still isn't consistently working. I've asked if I can have a different model phone because obviously, something is wrong with this model and I was informed that I have to have my phone replaced 3 times in a 90-day period in order to have a different model phone sent to me. I don't want any specific phone model, just one that works and is equal in value to the myTouch model.

I suddenly stopped receiving reception on my cell phone in a rather large local radius. T-Mobile representatives were unable to troubleshoot or correct the problem. And they provided no reason for the sudden lack of reception. They are not willing to wave the cancellation fee or the remaining service fee for the current month. How can they charge you for a service they are not providing?

I am very disappointed with T-Mobile and with Samsung cell phones. I have spent close to $1,000.000 or more for cell phone service. And I suffered repeated dropping of phone calls, lack of phone call coverage where I live, and the continual overheating of my cell phone battery. I pay for a cell phone warranty and cannot get help in having this problem taken care of. I also received a cell phone from SafeLink/ Tracfone because of my low income status. I was told that I cannot end my contract unless I pay a $200.00 penalty. This is unfair. I know there are laws that prevent companies from doing this sort of thing. I don't want to lose my phone number. I need help!

I have been with T-Mobile for a year. I loved everything about them. Excellent service wherever I went and yet now, because I live by Zion National park, I get no service! The past 3 months have been so stupid. No one will say anything. I have called in about it and they won't help me with a new phone or anything! Since when did their customer service and service stink so bad?

I've had T-Mobile for almost two years and granted, the first year was great but this year, is not. I have been dealing with numerous drop calls and I am not able to send text messages and/or receive them. I will dial out/make a call and even before it rings, the call drops. I don't get signal and I'm a 4G phone. I use my personal cell phone also for work and it's rather unprofessional when the call drops in the middle of a conversation with my supervisor and/or a client.

My family has also been dealing with this issue since February 2011. When they first signed on with T-Mobile, it was stated by the employee that we will all be under the same contract. It was never stated that it will be two different bills for you can only have up to five phone lines on one bill and its a total of six of us. So they signed up under the assumption that it will all be under one bill; my bill.

After receiving the first bill and noticing the discrepancy, my family went to go to with a T-Mobile representative and came to find out that it was only five lines per bill. It was stated back to the T-Mobile representative that it was never discussed. And now, they are stuck in a contract for two years and the year hasn't even been completed.

The problem is that we have a family in the hospital and it's kind of hard to get updates when the call drops in the middle of the conversation.

I'm requesting to be relieved of my contract with T-Mobile.

I have had good relations with T-Mobile for three years. So this came as a shock. When I first moved down to MA from VT, I needed to change cell phone service providers. I only needed my VT Unicel number to be active so calls could be forwarded to my new MA T-Mobile number. Unicel balked. Ryan at the Brighton, MA store, manager of this T-Mobile store said, "They should be able to do it, as that is what we do here at T-Mobile. " I told Unicel about this and they complied. As noted, I was told by Ryan, this was how T-Mobile handled situations like the one I was in.

When I need to move back to VT on Aug. 2011, the shoe was reversed, so to speak. I needed to stop with T-Mobile, just have forwarding service, to my new VT phone. I called customer service. She said she could do this. In reality, I come to find out that she simply disconnected my phone and I lost over $200 in business because of her neglect. I call T-Mobile back two days later and they tell me both Ryan and this woman were in error. I have to keep the line open to have calls forwarded and pay full price. I tried to explain that this is not what I was told on two separate occasions, plus I just lost $200 worth of business. T-Mobile says there is nothing they can do. They refuse to budge on any level and actually starts getting angry at me. They promise to call back in 48 hours, but they never call.

Now, I am stuck with bills of their own making.This company lies, cheats, and steals.

I have been a T-Mobile client for years never having issues. I'm amazed at how much I saved over Verizon. Since October 2010 though, when they started changing the towers over to 4G, it's gotten bad. I also was told to try another phone which didn't fix the problem. However, having had great service, I went ahead and did the 2-year extension and tried a new phone. Now, I have such massive issues daily. I have been on an email, reporting issue with one of their representatives who seemed like he was really trying to help. But now, he doesn't even respond. I was on hold for close to an hour on 9/7/11. And after no other option, I tried the online chat with T-Mobile. I was told I would have to go through and file trouble tickets again. But in each region, I have had the problems, meaning all of Houston!

I demanded the person to have a supervisor call me. I was told that was impossible. My only option is to call in and be on hold again. I have been a client of Pre-Paid Legal and a representative for 11 years (not a plug I promise). But I highly recommend everyone who wishes restitution to try this avenue. My law firm is writing a letter to T-mobile making my demands more heard. And the letter is included in our little monthly membership. Try it and see if it might help relieve you of your contract and fees as well.

I have a T-Mobile Galaxy S phone. I've had the phone a little over 5 months and from the time I received it, it's been a nightmare. I get dropped calls all the time, and often times, the most I will get is one bar if that much. When I'm on the phone, I'm told that I sound as though I'm in a tunnel. It's very frustrating because I'm unable to conduct business.

I've called technical support numerous times. They tried to pacify me with a $25.00 credit and changed out the phone but the problem still exists. T-Mobile, even said that there was a bad tower near my place of residence and that they were working on it. Five months I moved a month ago and I'm still having the same problems. It's not just in my residence, it's everywhere I go. I'm right next to a wireless access point and still experience the same problems. I want to be released from my two year contract so that I can get better service elsewhere.

I had cell service with T-Mobile for about a year. And then, I could no longer get a signal. I spent a week with them trying to get them figure out why. They could not. So finally, one of the representatives told me either I keep my account and have no signal for 4-6 months until they merge with AT&T, or turn it off. I told him I didn't want to pay for phone service I could not use. The representative told me that all I would have to do is mail in proof of residence and they would wave the fee. I did that. Now, they are saying that customer relations department denied me. They said that I would have to pay it, because once I signed up with them, they don't have to guarantee service.

I have been paying for 3G service for the last 6+ months that I have not been receiving. I called in and their answer was that it is a software issue and that they just issued a fix for it 2 weeks ago, and that I have to go to a store to get it fixed.

I spoke again with customer care about my spotty, crappy service. With the plan I have, I should be able to piggyback on another carrier if I am unable to tie in to my T-Mobile service. I have been unable to tie in. And I have to connect to wifi or go outside to make calls. I have been a T-Mobile customer for eleven years. And I have steadily watched while the reception went down hill. The slap in the face is that I reported the issue in March and they have no record or so they say. And the icing on the cake is that for the past two and a half days, I had no service. I couldn't piggyback on the AT&T services that I would have had access to 2 and a half years ago. I have not been able to piggyback on the network with the strongest or any signal in a long, long time.

It's pretty ** bad when a person using a "TracFone" can get service and I cannot, and we are standing next to each other. I couldn't even get a text. I get no bars, only SOS or nothing for service. I have data services included but couldn't tag in. I cannot get it in my home city, at my home, 2 miles away from my home at my cousin's house or MA at my friend's house. It's pretty sad when you have to piggyback on their wifi router and you cannot get a call or text even in an emergency. I had to travel to a populated city in order to get my service. I live in RI. It's not that big.

I am requesting to be relieved from my contract with T-Mobile due to having called several times complaining about the dropped calls and constant service problems I have been having with T-Mobile service since my new job as a Sheriffs Deputy in Marion County, TN. The service is insufficient and a constant problem for me. As I use my cellphone on the job, as much as my radio, and throughout several cities in the county there is no service and no signal and sometimes when I do connect, I have constant dropped calls and it is a serious problem for me.

I pay for nationwide service and I have not been receiving it even though your customer care department advised me that there is good service in that area. I have to beg to differ with them since everyone in that area, at my department, went to other services due to this problem. I asked to be relieved from my contract immediately so I can retain better phone coverage with another company ASAP, so that I can better perform the duties of my job. I hope this matter will be resolved quickly and a response sent back to me soon. I'm sorry for the complaint but I have no other choice and should not be charged any cancellation fees due to service problems. Thank you!

I recently moved to Tennessee and T-Mobile does not offer service in my area. I feel that I should not have to pay the $200 cancellation fee. That is the only reason why I canceled the service. I called and talked to them but they wanted me to buy the equipment for $100 without knowing if it would work. Plus, if I agreed, there would be another two-year contract to be applied.

My cell phones do not get service at my house, ever. I called in to let T-mobile know about this and was told that at the best, T-mobile can only provide up to one and a half bar of service. At that point, T-mobile cannot provide me with cell phone use and advised them I want to cancel service. I was told I would be subject to a cancellation fee if I do this. I disagreed because they cannot provide my area with phone service, as noted by them on file in August of 2010. I tried to compromise and take a phone plan that was cheaper so I wouldn't be wasting as much money on a service that only works outside of my home town, and again was told I had to pay a fee; a migration fee. This is unacceptable and illegal. I am being forced to stay in a contract for a service T-mobile cannot provide, thus, they are breaking the contract in the first place.

I signed a contract at the end of April, then was out of town on a Native American Reservation. I thought the poor service was due to there not having any T-mobile towers but roaming was free. Service remained bad. I was on the reservation for 1 month. When I returned to my home, I still had poor service with lots of dropped calls. This was important because I need to be able to be contacted 24 hours a day for my career. I put in a service ticket, no response. I continued with bad service, called again and was told there are no towers in my area. I was told to request to waive termination fees. I did and was declined.

I've had an ongoing random problem with cell reception inside my home. I reported the problem to T-mobile, either by phone or by stopping by a local store.

We renewed our contract in June, because it had the best plan out there. Since the problem is a random thing, it is easy to forget. We have been told anything to "interference with the tower" to "phones may not have enough external antenna to get signal inside".

Thinking it would be resolved, we waited to report again. Plus, we have had more pressing issues to deal with over the last two years. When we renewed our contract, we told the agent in the T-mobile store about the problem. She suggested we should have no problem with inside service with new phones.

Well, we went on vacation and resolved other issues. When the random problem of no signal inside our home came up, the 14 day return period had passed.

I called T-mobile at the number written on their website and explained the problem. After assessing the signal coverage, I was told that the problem was the coverage in our area was not strong enough for "inside use".

I was then passed on to another rep, who asked me if I was having a problem, why didn't I report it within the 14 day period? I explained that it was due to its random status and the fact that I was out of state for most of that 14 day period. I had not thought of the problem until recent problems.

Getting nowhere with her, I asked for the supervisor, who said his name was Richard. He wanted to know when I reported it. I told him it was before when we went out of town shortly after renewing the contract.

He said there was no record of it. He wanted the dates we left and returned from vacation. I told him I couldn't accurately recall that info. He said he had to know that to know whether I was lying to him or not about reporting this. I did tell him I had reported it when we renewed the contract (but didn't remember it was actually in the store, so I didn't tell him that).

He then suggested very strongly that I might be a liar and I just want to get out of the contract. I told him we were never. In all the time we had a contract with them, I told that our tower didn't provide sufficient signal to support service to us. He said that didn't matter, we should have complained in the 14 day period.

They have a problem with service in our area. They have known our address for greater than 2 years, yet they didn't let us know our area wasn't covered for inside use. They will not allow us out of our contract without charging us a $200 per phone ($400) charge for breaking our contract early.

i recently renewed my tmobil contract for two more years. i was told i was entiled to a free upgrade. that sounded nice,but i declined till i could think about it and research what kind of new phone i needed. when i called them back i was on hold forever, then was told there was no such thing as a free upgrade! i explained what i had been told and this rude little person said well the phone is free but there ar chgs ! for what i asked? turns out they charge an upgrade fee, so i said is this a new policy? as i have not had to do this in the past. at which point he got rude said he could not help me unless i agreed to pay upgrade fee and suggested i go to wal mart or radio shack! why would i go to either of those places since i've been a loyal customer since before they bought sun com wjho by the way never gave me any greif.

we have an excellent credit rating and tmobil has not had to come knocking on our door for payment! nor do we make them wait for their money the way they made me wait on the phone for a live somebody to help only to discover there was no help available. i was so fed up i asked my husband to try and to my surprise he was treated worse than me! go figure. i'am sick of tmobil i have had more trouble with them in the last two years that you could ever imagine,we stayed with tmobil as they were the cheapest wireless available,now i see why they don't do any thing except take your money. it's terribly frustrating maybe some one else will have better luck than me but i am done when the contract ends i am going with sprint. everyone i know has sprint except me and they rave about sprint,and getting on the web in airports every one around me is flying(no pun intended) and trying to talk is even harder echo's galore a real pain in the ....! thanks for the chance to vent at least that is free

I have been with T-Mobile for 5 years. I haven't ever had a problem with coverage around the Palouse Highway until now. Now when I make or receive a call, the caller on the other end hears this horrible sound. Hard to explain the noise. My kids say it sounds like aliens are invading. This has been happening for 3 weeks and there has been 4 phone calls made between me and my wife. My wife even went into a store. They have told us and have continued to tell us that they will take care of it. Well as of today, it's still happening. The section of town that we are having problems in is also the area in which I work. My wife has medical problems and it is important for me to be able to get a call from her in case of an emergency. Not happy at all with the service. I want them to figure it out. It happens to all of our phones and even some of my friends that have T-Mobile experience the same problem. I would like T-Mobile to follow through and fix the problem.

I ported all 3 cell phones from T-Mobile due to no signal in our home. We cannot go without phone coverage in our home anymore. I work from home, 100 percent of the time, and needed to get phone coverage that would work in the house. After contacting T-Mobile several times in the past to remediate the problem, there was absolutely nothing they could do to resolve the signal coverage issue. Due to porting the numbers away to a different carrier on June 26, 2011, I am expecting a termination fee of $200 for each of the 3 lines on my account. These fees should be waived due to a situation beyond my control and the fact that T-Mobile could not resolve the issue with my service while inside my primary residence. T-Mobile also charged me $169.41 for June 23-July 23 even though I had already cancelled my account with them by porting my number.

How can a company charge me for a month of service that I did not have? When I asked to have the charge removed, they refused and said that they could charge me an extra month of service even though I was no longer a customer, because I ported my number out to another carrier.

T-mobile sold me a contract for UNLIMITED 3g wireless internet for 2 yrs. 1.They told me later that it's limited to 5 g.bite. 2.For the first month it was about 1g, than for the next 9 months it is slower than dial-up(it takes to load Google.com page for 1-3 min.)(I have G2- phone with 4g capability,clean browsing history- no extra programs.)

In the beginning of this year I contacted T-Mobile through their main company sales phone line. This was not through one of the franchise lines it was through T-Mobile. I asked about their Internet service, and was told that I would be able to have 4G speeds with no problem. That 4G is very strong in my area. I really questioned the sales person about this, and explained that it is imperative to me that I have that speed available. He informed me that there should be no problem; that I would have 4G until I used 5GB of space, and then it would go to 3G for the remainder of the month. Had I been informed that I would have been only able to reach only 3G or 2 G for 90 percent of the time, I would not have signed up for the service.

For the first two months it was quite good, and I received no problems with the service at all. In March T-Mobile did some kind of upgrade to their system, and it was never the same. I also had a stroke on March 11th; I went back to the hospital with a heart attack, and with surgery on March the 16. While I was in the hospital, I needed to use my service with T-Mobile; I was unable to because it was extremely slow, and pages wouldn't load. When I returned home on March 20th, I had the same problem. I was very sick; therefore, I kept hoping the speed would straighten itself out. On April 1, I regretfully had to move to a first floor apartment, as I was quite ill I had to do this by myself. As you can imagine it was quite a struggle. I was unable to contact T-Mobile about the poor service until May 20th.

When I contacted T-Mobile I was routed to their technical support, as I was in every ensuing call. Each time I called, I was treated flippantly, and given the runaround. Most technicians blamed me, and lied to me. Many times I asked for a supervisor and was denied. I was told many times that T-Mobile was not responsible for what the sales person said, and that they were not responsible for the speeds I was incurring. They did not have to give me the speeds they advertised. I explained to them how sick I was, and it did not seem to matter. They wanted me to go out at night on the bus; test my system elsewhere, go plug it into another system to see if it worked and move it around my house to see if another location worked better. I complied with most of the requests, and nothing improved.

I was also told that it must be the rocket stick I had, and maybe I needed to buy a new one, (I have the Rocket 4G; so, this was not the problem). They told me that my area was unable to support 4G (which is a lie) I asked if they oversold the area, and the technician said it was possible. I was told Edge (2G) was good enough, (which is slower than dial up speeds). I told them I was paying for 4G and I wanted it. They told me they did not have to give it to me over and over again. They also said I could not expect 4G all the time, I replied by saying I expected 4G at least 90 percent of the time not 10 percent of the time. The 10 percent proved that I was able to get it, but that they have issue that was why it was not very stable. I was extremely frustrated, and in a great deal of pain. I would have to wait up to five minutes for a page to load if it would at all. It became very clear to me that they were just stalling until I gave up. I kept records of the phone calls because I knew I was getting the runaround. These records are included at the end. I requested to speak to a supervisor and was repeatedly denied the opportunity.

There were days I went without service; most times I would just get 2G, and pages would not load. I was unable to do any research, back up my notes online, check email, do my banking, pay my bills, and investigate medical issues related to my recent medical conditions. I do not have television; therefore, I was basically isolated from everything and everyone. I could not read the news. I could not use the Internet service, and I was paying $39.99 a month to be able to communicate with friends and colleagues. I made it very clear to T-Mobile that this is not acceptable, and they just did not care. They kept telling me they were not responsible for what their sales representatives said to get me to sign, and they did not have to give me the speeds they promised me as well as advertised. I was paying for 4G; at the most I am getting a slow 3G and slower levels. I was supposed to get 3G after my 5GB were used up, but that was for the most part the highest speed I was allowed. I was paying for 4G.

The T-Mobile technicians were of little or no help. They refused to get my Rocket working. When I discussed it with them, many of them said they would not put up with this type of service either. I worked with them for forty days, and was just left frustrated and confused. I had to continually call back. They were not interested enough to check with me. I finally faxed them. I told them that they were negating their contract when I had not heard from them. I called back and told them to turn off the service. T-Mobile turned off within two minutes of the request, even though I had already paid for another week or so. I asked where I should send the Rocket they told me to keep it or sell it. They also offered me their telephone service in place of their Internet service which I declined. I informed them I have contracted with Verizon for years, and they never pulled this kind of nonsense. They fulfilled their end of the contract.

When I go to the grocery store and buy a bag of chicken, I expect a bag of chicken not a bag of dung. If I get a bag of dung instead of chicken, I am able to take it back, get my money back and not do business with them again.

T-Mobile informs me that even though they promised me 4G service that they are not only responsible to give that service to me and I am liable for a penalty fee if I do not continue doing business with them, which by the way they are trying to force me to do. These people are arrogant and irresponsible. They think they have outsmarted the law and law abiding citizens. A contract without consideration is not a contract at all. I feel like I am dealing with an illegal contract cartel. Why would I agree to pay $39.99 a month for Internet service that is less than dial up service? Where would they get the unmitigated nerve to think they can force me to do this? I have never dealt with a company this underhanded and manipulative, that would have the audacity to try to charge me for services they are incapable of or unwilling to give me.

I do not feel I owe them this money because they violated the contract agreement in the first place. If I contract for a service, I have the right to that service. If I decided that the service was not worth $31.99, but $10.00 and paid accordingly, T-Mobile would scream foul. Then why is it that T-Mobile thinks there is a problem when I am getting less than 10 percent of the service promised me, and I scream foul? If I buy a chicken, then I want a chicken!

If an advertisement is not literally false, it may violate the law if it is likely to mislead consumers. Laws governing false advertising generally apply to statements made in print, radio, and television advertisements, as well as on websites, signs, billboards, pamphlets, pictures or emblems, and even in direct sales pitches or verbal communications to consumers.

I believe T-Mobile is willingly and knowingly misleading consumers to purchase a product that is not what they say it is, and then willingly and knowingly refusing to compensate the consumer for substandard services. Furthermore, I believe that T-Mobile is knowingly and willingly forcing unsuspecting and unknowledgeable consumers to pay a small fortune in order to not be forced to use these substandard services. False and misleading advertisements not only harm the consumers who rely on the representations to make purchase decisions that they would otherwise not make, but they can also negatively impact the advertising company's competitors, who compete using honest and lawful promotional efforts: http://** . If T-Mobile would have told me the truth, then I would not have decided to go with them. T-Mobile representatives try to convince the consumer that they must put up with these substandard services and have no recourse, but to comply with their demands just because T-Mobile says.

On June 18, 2011, I sent a fax message to T-Mobile addressed to the customer service relations department (1-813-348-5763). I wrote that I am fully prepared to go to court over this issue; I am more than willing to inform the BBB of the bad service and inconsiderate service that I have received, and that I have witnesses and documentation to verify that I am paying for the most part for less than dial up service. I also sent them my documentation of all the calls I made to their company. I have not received a response. A copy of the fax message is available for inspection.

T-Mobile explained to us that we would have better service once we upgraded our telephones. They upgraded us, and put us all on separate accounts. Now, we have three useless telephones. We can only make emergency calls from the following areas: Martha's Vineyard, Illinois,Greenfield Mass, Williamsburg Mass, Leverett Mass, Monson Mass, Connecticut, and who knows where else.

I explained to T-Mobile that I would only cancel one contract and not three, so that at least my husband and I would have a different company and be able to receive our very important business calls that we have been missing. Their response was "No way!". You would think they would want to keep us for the two contracts and get their expensive monthly payment, but since they are unwilling, I might just bite the bullet and switch to Verizon where I should have gone in the first place.

I have had a contract with T-Mobile for five years. I have never experienced good coverage; but for the past two months, it got much worse. I am unable to get coverage in my home or even when I walk down the block. Most of the time, I am unable to call my voicemail -- due to lack of coverage. Text messages usually go through, but sometimes not until the next day. I have talked to customer service people, and stood in line at the T-Mobile store. My parents are 2500 miles away; and they are both sick. I need a phone. Thanks.

I have been with T-mobile for five years. I finally decided to get my upgrade so I got the HTC Sensation.

When I received the new mobile, the network didn't work and after several attempts to fix the problem, T-mobile advised me to return the phone for a full refund. I was told to use the return label with the phone when I bought it even though it said "for recycling purposes only". Three different T-mobile representatives told me to use that label even after I questioned it to be the wrong label.

Sure enough it was wrong and T-mobile claims to have never received the phone. I called back and they said since they gave me the wrong info and that they would refund my account--all reverse, all new charges. They refunded only my down payment. Now they are saying they will not refund my account, the final charges, or reverse the monthly data charge of $30 a month for two years.

I have been with tmobile for 8 yrs and with voicestream 3 yrs prior to tmobile taking over. For the past year, I had nothing but problems with my service. Phone will not connect when dialing out. I have to repeatedly turn my phone off and on for it to connect a call. When people call me, the recording says that the person you are calling is having technical difficulty and to try again later. It also says that this number has been disconnected and no longer in service; my phone does not ring.

In the last year, I have had four different phones and it happens on all. Customer service is useless. When people leave a message, another person's voice mail comes in. I live in Chicago City and I heard these stories all the time from tmobile.

For two years, we had very poor service with them -- dropped calls, no signal, and many hours spent on-hold or talking to technical support.

When our contract was up, we called to cancel service and they told my wife the whole problem was with the phones. They convinced her the new phones had better signal reception and new sim cards would fix the problem. They talked her into doing a new contract so she could get the phones free. They seemed fine for a couple of weeks and only dropped one call.

As time went on, they got much worse. We have spent another year on-hold and talking to tech support with no result. Out of frustration and the need to have a working phone, we switched companies. Now, they are billing us $734.08 for a final bill, $469.03 of which is early termination fees and taxes on these fees. I called them to explain my position and get the fees dropped, just to be told their policy was not to drop the fees.

The salesperson at T-Mobile stated that I would be able my new phone (under the new 2-year) as a modem for my laptop to access Internet through wireless mode. Given this information, I went ahead to purchase the new phone and sign the new contract. When tried to use the phone to access the internet with my laptop, it did not work.

I, then, called T-Mobile customer service about the access problem/ T-Mobile customer service representative told me that I would have to pay about $15 extra each month to have that feature added to my phone. Additionally, the service representative also informed me that I would have to pay and extra $1.41 per month for regulatory program fee that the government has imposed on T-Mobile. This fact was never revealed to me when I purchase the phone and signed the new contract with T-Mobile. I believe T-Mobile intentionally misrepresented facts about its services and fees to generate sales.

I transfered my phone number from simple mobile to T-Mobile prepaid. Number didn't get ported over correctly. I was given a temp number and it's been a week and I haven't gotten my number ported back to me.

On 11/15/10, I moved from one location in Jamaica Plain, MA to another about 1.5 miles away in the same city. I had been a T-Mobile customer for over 5 years without coverage issues at my former location. However, I immediately discovered I had low/no coverage at my new location. I called T-Mobile customer service to complain on 11/18/10 and was told a tech would investigate. Two weeks later, I was told a service tech visited the neighborhood and reported that I live in a low coverage area, but T-Mobile has no plans to improve coverage and I would be held responsible for the early termination fees if I closed the account.

In an attempt to improve coverage, I purchased (at my own cost- $179) a ZBoost signal repeater. But the repeater was not able to improve coverage in any way. I called T-Mobile again to complain and was told I would not be released from my contract despite the fact that the company has failed to provide adequate service. I was told that in order to complain about this and to formally request a waiver, I would have to write a letter to the Customer Relations Dept. (why they don't have a phone number for this department given that they are a phone company is beyond me).

As instructed, I wrote to T-Mobile and provided them with details of my interactions with the customer service telephone reps. and of my purchase of signal booster. I received a letter back indicating that the fees would not be waived. Since then, I have filed complaints with both the FCC and the MA Atty General's Office. Today, T-Mobile still shows my area as receiving excellent coverage on their coverage map. This is not the case as I could not use my phone in my home or in my neighborhood in general due to a lack of adequate coverage.

Ive had another internet service for 2 months now and it works perfectly so I know it wasnt my computer.

I recently ordered T-Mobile's Web Connect 2.0 stick for mobile broadband. I was told that I get 5GB in the plan with unlimited use and that there is no overage fee. The problem is that when I go over the 5GB, my internet access becomes extremely slow and I am not able to listen to music or do anything on the internet without an excruciating headache. The tethering actually prevents me from doing my internet research and I cannot view online classes properly because the system pauses every three words.

I am not satisfied with T-Mobile broadband but I am stuck with a two-year contract. It will cost me $200 to break the contract on account of T-Mobile's breach of contract. I cannot afford to pay the $200 and I must have better internet access for school. I am trapped by T-Mobile's deception and I am not a happy camper. How can they say that I have unlimited use and then effectively stifle my internet access to a mere crawl?

I was deceived about the plan and I want out of the contract without the penalty. There is no reason why I should have to pay T-Mobile $200 to break a contract that they breached, by not giving me proper access to the internet and interfering with my research.

I moved from my home of 37 years to an apartment in Nov. 2010. I had t-mobile cell phone service in my new apartment since November 2010, but had no reception on my cell phone and my phone continually dropped calls and a message repeatedly said "emergency calls only". I asked t-mobile to waive the $150.00 disconnection fee and asked them to disconnect my phone.

I told them about receiving no reception in my apartment since November 2010 and I still was paying for service at about $70.00 a month for several months. I was told by t-mobile to go outside to make my calls. In April 2011, I asked them to disconnect my service and waive the disconnection fee but they declined. There are many other tenants in my building who have t-mobile and get no reception also. T-mobile made no effort to resolve my situation with their service. I am willing to pay for the service until April but not the fee. I feel they are a disreputable company and I want this resolved as soon as possible. I appreciate any help you can give me.

I had T-Mobile service for two days last month before returning the product because it did not work. I then received a bill for $29 for a service I never used. To get this off my back I paid the amount. During the last week I been receiving calls from them asking me for my last name and social security number. I told them I would not give them that info so they said they can't help me. I received 10 more calls asking me for my info but when I ask them for name they tell me they cannot give that out. I was told never to give out my personal info over the phone. I have no account number with them; my number is not on file.

I have continuously contacted T-Mobile about the service that I have had with them. My calls are always dropping; just to dial one of my contacts it takes 10 times. I no longer receive calls just a little pop-up of a voice message shows up, but no message just advising of call. I have advised them of this. They have offered me replacement sim cards, more than 10 replacement phones and yet still have the continuous problems, over and over. My phone is also a work phone. If I don't receive calls I'm unable to assist my customers and clients.

1) I live in the state of Oregon and have been billed California sales tax for the past year. Oregon has no sales tax, but they won't change it. 2) I have no service in my area and was told that the engineers had come to the conclusion that my area has poor signal. The manager that I spoke with told me that it was my fault that I moved to a location with poor service and that if I don't like it, I have cancel my accounts and pay the $200 per phone. That would cost me $400.

I as a consumer, am holding up my end of the contract and he told me basically that they won't do anything to help. I felt bullied and discriminated against. They have no complaint department or resolution center, so they can do whatever they want do to you. It's funny, every black person I deal with at this company treats me poorly. Maybe that is just odd, but that is how it always works. I was transferred to the most uneducated ghetto person at the office.

I have lousy service from T-mobile which is different from what it used to be. They have told me they will look into it and they did. Then, they came back and told me later that they can do nothing about it because there aren't any towers in my area and they don't plan on putting any up either. So tough I have to deal with it. So then I have called to talk to others about getting out of the plan that I'm in because the service has now changed and I'm not receiving the coverage I used to that I signed a contract for. But that same contract has a stipulation within it that says that if those things happen, I can be let out without early termination fees.

Now though, when I have tried to call to tell T-mobile's customer service associates about this, they told me that it isn't ever possible and just argued with me even though I can walk them through it and asked for their supervisors and everything. They only became irate and never allowed me to talk or ask for anyone else. Then I ended up hanging up because I am not going to be talked to like this. I then, because of their treatment, have gone to the Better Business Bureau and FTC and filed complaints a couple of different times now. I then was contacted two times by a Octavio **, who called me while I was at work in the morning and while I was at work in the middle of the day.

I tried several times to return his calls only to get a voicemail and left voicemails. But I never received any callbacks or anything, only to have him tell the BBB that I was not reachable and that he couldn't do anything to resolve the said issue and didn't have to. But he wanted my complaint to be closed with the BBB even though he did nothing to help it in any manner. I then have called to talk to others about it and have a pending investigation going still with the BBB because he didn't care to talk to me or when he did his report, he even couldn't remember that I was a mister and not a miss which he kept confusingly referring to me in his notes to the BBB.

I have since then contacted T-mobile even to lessen my contract and try and use work discounts. They won't let me and keep trying to get me to extend my contract with them and upgrade my plan and spend more money, but never to help me with my service or my issues at hand when I call. They were never friendly or helpful and always cause me to have to get off the phone in a stressful rage due to the way they yell and say things to me. I just want to be let out of this contract that they have changed and stop getting treated so badly in the meantime.

I recently switched to Tmobil. They offered new phones with two year contract so I took it. After the first month, I had to exchange both phones because they were defective and in the span of six months I exchanged a total of 10 phones and spent hundreds of hours on the phone back and forth getting nowhere. In the end, I lost my money on those phones and I ended up buying other phones from them after a month. I started having problems again and now I have such poor cell service from them. I don't receive calls, my text message takes a day to get to my phone. I pay for unlimited everything but fail to receive emails for days. I kept having to reset my phone and lose everything just because I'm stuck with them for two years and crappy phone service. I lost so much business because of Tmobil. I wish someone would take them to court for the lies they tell people to make them sign up.

T-Mobile has operated very unethically. I received free data service for 2 free kid's phones for 30 days. I called to cancel the data services before the 30 days was over. I was told they were cancelled. I called the next month when I was charged and I was told it was cancelled and credited in November. However, I am still being charged an extra $20 a month in February 2011. I called, and they said they have no record of me calling. I told them to check the data usage of the children's phones and they would see they were forbidden to use data services.

The customer rep said they have a copy of every phone call I made to them and everything that was discussed, and that I never cancelled the data services, and my current phone call wouldn't cancel the services either. They will not refund the money charged, refuses to give free service for the services not used, and won't cancel the services now. They know I have cancelled this service. They said I made a call to them on September 21 and made no changes. We have been a customer since before this company was even T-Mobile. They are acting unethically and I hope illegally.

I had 2 lines of service with T-Mobile since April 2009. I have had dropped calls, defective phones, no signal on one side of the same road where there was signal on the other. I transferred service on secondary phone to AT&T around October 15, 2010, transferred service on primary phone around October 31, 2010. I have been receiving calls from collection department for a bill in the amount of over $400, but no one will tell me what the charges consist of. I was not delinquent on account. I realize there were early termination fees, but no one will send me a detailed, itemized bill. My account at T-Mobile online has been deactivated. The ** at customer service tell me they cannot produce the detailed itemized statements from October, November, and December that I have been continually requesting because my account is no longer active. They tell me I will have to go to a T-Mobile store and request a statement. I told them, "No, that is their job. If they want to be paid the balance due, they need to call a T-Mobile store and request the detailed itemized statements to be sent to me. That is their responsibility."

I don't think I'm asking for anything unreasonable. I'm entitled to see the charges that comprise the balance they expect me to pay. I'm not going to hand over almost $400 without knowing why I'm paying for it. I'm entitled to a detailed itemized statement for October, November, December, and now we can add January to the list.

I tried to cancel my T-Mobile of seven years and the company gave me trouble. They wouldn't cancel my service until I literally told them I could no longer afford T-Mobile and was going to use my landline phone at home. I paid $78.52 on December 31, 2010 and I expected a small bill in January which was $71.50. Now they're telling me I will have a February bill. Why? I had my own line turned off on December 31, 2010. Something is not right about this.

I had T-mobile for several years. When I moved, I reported that I was having coverage issues and was told they would check into it. After almost 2 years of no coverage at my home, I decided to switch to another company. I called T-mobile and was told if I stop their service, I would only owe until I switched it before the billing cycle. I switched and now they want me to pay 3 months and I hadn't had a contract with them for at least 3 years. Keep in mind that I always paid my payment on time even though I was having coverage issues and my new cell company cancelled within 5 days of my billing cycle. I can't believe they treat customers this way!

I signed up for the unlimited data plan back when it was 25 dollars. My issue is pretty much the same as Trent ** with the data speed cap and misleading claim of unlimited. Now for the first time in about five years, I'm getting texts that say I've exceeded 5 gigs? The limit and my speeds will be reduced until the next billing cycle.

I don't care what the tiny hidden print says, if they settled with him, they should settle with me, as I assumed it's too late to join any class-action. I'm not getting what I paid for. I also don't have internet and I rely on my mobile data connection to apply for jobs.

I called customer service and they said, "We have no towers in your area". I reminded them that I have gotten a signal all this time but in the last week, no signal. They said, "We don't know Ma'am". And the last guy I talked to even had the nerve to ask me if I knew someone else that might want my phone that did not live around me!

I will give the guy credit for his effort to get a new customer, but what about the customer he has now!? They finally said, "We know we have provided you with service/signal before, but now, well we can't and we don't know why. Once towers get built in your area, we hope you will come back as a T-Mobile customer". Seriously? No offers of a credit for not being able to use my phone for a week, nothing.

The T-Mobile service was good for four years and then a software change was made. I no longer have service in my area. Several other people have been contacted and they have the same problem. We have to drive to a different location to get our messages and make calls. T-Mobile will not refund our money and they tell me the problem will not be fixed. I no longer have access to an emergency phone number. My outside communications has been lost.

TMobile is marketing their unlimited data plans as unlimited, yet they have a 5gb cap; after you hit this point, they reduce your speeds so slow the phone is almost unusable.

On November 9, 2010 by 6:30 p.m. the calls were dropping, or I was unable to place from T-Mobile phone. "Network Failure" appears on phone. On November 10, Network Failure continues all day. I called T-Mobile representative on son's phone. She had us remove and replace battery. The phone worked for a few minutes, then "network failure. "

I contracted with T-Mobile Wireless over a year ago. From the first day, I experienced reception problems. I called and reported it immediately and on almost every occasion because of my previous experience with a different provider. At the time, I was taking radiation therapy and bedridden. I needed contact with my physician but the majority of the time, it was not available.

After many months of the same aggravation, I was told I needed a different phone. I was informed that the Blackberry was known to have excellent reception. My service is no better after getting the Blackberry. I called to complain and was told to continue trying it. Still no better. When I called again, I was told it was too late to return or exchange it. I have had to go to the T-Mobile location and troubleshoot the phone, spending a minimum of 2 hours each visit in order to have them replace it. I pay insurance but I am forced to endure the same routine each time.

I have returned each phone but T-Mobile claims not to have received one of the four replacements. They are now trying to charge me $330.00 dollars 'restocking' fee. My service bill is paid but they cut off my service anyway. I called and it was cut on again after being on the phone 45 minutes. I was told two days ago that I live in a "moderate service area" which is defined as it being necessary to be outdoors in an open area in order to receive a call or to make one.

I pay for unlimited minutes, but the availability of minutes is extremely limited. It requires at least 20- 30 attempts at dialing a number in order for me to connect. I rarely receive a call because it doesn't register with my phone. It goes to voice mail. 90% of my calls are dropped relatively quickly into the call, or the person on the other end of the line eventually cannot hear my voice even though we are still connected.

I filed several complaints with the BBB, and T-Mobile's response was that they do not guarantee service. That's awfully convenient. What exactly am I paying $80.00 a month for if not service? And why is it advertised as 'unlimited'? I can't use minutes unless I have service. There have been times that I wasted a couple of hours on the phone trying to reach customer service. Before I could get anything resolved, the call would drop. All I get from T-Mobile are excuses or arguments.

Started my contract with T-Mobile on 12/14/2008. It is a family plan, so even though it is in my name, my daughter, my son-in-law, and my oldest grandson are also on my plan. For over a year and a half no one had any problems with dropped calls. From time to time a few dropped calls but nothing major. Then in August it started being impossible for my daughter and her family to keep calls from dropping on them while in their house. They could step outside and no dropped calls but the moment they went inside their house the call would drop.

If they called the party back, it would drop again after a few minutes if they were still in their house. Go outside and they could talk forever. Their house is in Huber Heights, Ohio and my house is in Richmond, Indiana. I was not having any problems. I still am not having any problems except for Customer Service at T-Mobile. Contacted T-Mobile on the following dates: 8/26/2010- my daughter talked to someone at the T-mobile store in the mall. He suggested, she switch out her sim card. She wanted to back up her phone numbers before he did that. The dropped calls were not real bad then. She said she would come back. 9/11/2010, my daughter still having problems with dropped calls, so she went back to the mall and they switched out her sim card.

9/14/2010, still having dropped calls and getting worse, so my daughter went online and they said they would send out a tech to check the tower. Ticket number 3689656. 9/15/2010, still having dropped calls, so I got mad and called Customer Service. Called at 11:16 am and before customer service rep came to the phone I was disconnected. I wasn't having trouble with dropped calls in Indiana, it was my daughter who was having the problem in Ohio. Called back at 11:22 am and the call got terminated again before it reached customer service. Called back at 11:23 am and finally got a customer service person. She said that the call from the 14th had 72 hours for them to do something before she could enter another ticket on the problem. 9/17/2010 dropped calls problem still not solved so I called Customer Service back again. She said that she would send someone out again and to wait 72 hours again.

9/19/2010 - some text messages from this day did not come through until afternoon of 9/20/20109/22/2010. My son-in-law stood outside in the rain and called Customer Service because he could not call from inside the house. They bumped him up to tier 2 and he talked to them. They said that they would send a tech out to check some things out but to give them 72 hours again. 9/24/2010, called my son-in-law at work and told him the problem was fixed. He replied that was funny because his wife had just been dropped when she was trying to talk to her mother that morning. They said they would keep looking to find the problem. 9/28/2010, things did get a little better.

One call to my daughter lasted 10 minutes before dropping me. Then it went the other way again and it was 1 or 2 minutes before being dropped. I called and talked to a Customer Service lady and asked her right away for her supervisor. She put me on hold for a short time and finally got a supervisor. That supervisor checked and said that they had done all they could do and there wasn't anything else that could be done. I argued with her that this was unacceptable that we would have to put up with these dropped calls and her comment was we can't do anything else, we have done all we can do.

I asked to talk to her supervisor and she said she couldn't leave me on hold that long. I told her, I didn't care I wanted to talk to her supervisor. She left me on hold for over half an hour, checking to see if I was still there from time to time. I finally got another lady and she was nice but when she put me on hold to call Tech support she disconnected me. I assumed it was on purpose because she didn't call me back. 9/28/2010, my son-in-law called from work and told them he wanted it fixed.

He also told them the rude and nasty way that I had been treated that morning. They let him talk to tech support and they told him that it wasn't fixed and that if it had not been fixed by Friday (72 hours again) that they would send them WiFi phones. He has a Nextel that he uses for work and he has no problem with dropped calls in his house with it. He told them that too. They have 5 phones in that house and all but the Nextel drops calls after only a few minutes. It is hard talking to someone when the call is being dropped several times during the conversation.

Well this year T-Mobile's reception and customer services is not good at all and thinking of switching over because customer service has had me hold for 53 minutes and kept repeating the same line over and over sorry for our inconvenience. Am like are you seriously it's like T-Mobile don't care but when it comes getting the money.

I signed on with T-Mobile several years ago. I have both a smart phone and data stick contract. Up until last January, I was very pleased with both. When I purchased the data stick from an authorized vendor in Syracuse, Utah, I was told that the data stick would work as long as I had phone coverage. Given the nature of my work, I travel a lot, and really liked the idea of always having internet coverage. What I wasn't told was that I would have coverage as long as I was in a T-Mobile area. Then I moved to Montana.

The nearest T-Mobile coverage area is some 3 hours away, stores are even further. Since last January, I have had the same conversation every month with T-Mobile, just like clockwork. I am being forced to pay for services that are not being rendered. I have been told that I would be reimbursed of the monies for the data stick coverage once they have received the proper documentation, i.e. a letter from my employer as well as a current utility bill. I have faxed the information on numerous occasions and still the problem remains.

Records show that I have not used the device clear back to last January. Still I'm being billed for it and every month told the same thing, "Send the information, and you will be credited." I faxed, mailed and made more calls than I can remember. Always the same thing until now. Now I am being told that my service will be terminated because of "extreme roaming" and any hopes of recovering the monies paid for services not being rendered will not be credited. They have finally received the proper documentation but will not act because they say the person that sent it in is not authorized to make changes to the account.

I sent the information they required, the letter from her as well as a utility bill. But since the letter was written by somebody other than myself, they assumed that she had sent the information. This has been nothing short of an exercise in futility and it being that, i have spoken to an attorney regarding contract law and have been told that small claims is the only route to take. For 9 months, this has been going on and I cannot get a phone number of someone I need to speak to so I can resolve this. I cannot even email the company directly. They continue with their platitudes and lies, and wonder why I get upset when I'm told the same thing I have been told time and time again. I have never dealt with a more incompetent and quite frankly devious company ever.

I called T-Mobile in July to cancel contract because of shoddy coverage. What use is a phone that never works? The lady checked coverage map and stated we were in a low coverage area and would not be charged termination fees and they canceled the easy pay. No payment was taken out for July. August 12 2010, they took out $191.58, leaving me $1.47 in my account which means I could not pay my bills.

When I called and asked for a speedy refund, I was told I had not canceled my account. They would however refund my money. Five days later and after many phone calls in which I was told a different story every time, no record of what previous reps had told me but things I know we had not spoke of. I offended the rep I was speaking with by asking to talk to someone who did not have such a thick accent, so I could understand what they were saying but surely she had not said they can take money out anytime because they had my card information!

To make the long story short, I did not get my money back, went to the bank to dispute the charges and canceled my debit card. I called the BBB and am now refusing to pay them another dime!

I switched cell phone carriers due to the advertised special for the family plan so that I could add my 8-year-old daughter for minimal fees. I've been a customer with T-Mobile since the first part of April 2010. I've had to contact T-Mobile on numerous occasions to complain. My daughter receives many calls that are not for her. We were instructed to use the block feature on her phone, but that does not work and she continues to get calls from unknown callers. We've changed her number through T-Mobile twice. However, she still receives calls that aren't for her. Since she is 8, I have expressed my concern with T-Mobile that this is a safety concern. They have informed me that there is nothing they can do. We have opted for her not to carry her phone to avoid conversations with strangers. We have another line in which is currently suspended because of the frustration using the phone. My phone is still currently active and used daily.

I've had to contact T-Mobile numerous times because I do not get service within my home and I drop calls frequently. I've expressed that I use this phone for work and can't afford to have calls dropped 6-10 during a conversation. I also have had restraining orders in the past with my ex-husband and not having a phone that can be used is a safety concern for not only me but my family. They sent a technician out to my area on 8/6/10 and assured me that after that, the issue would be resolved. I was informed that if I still experienced issues that I could cancel my account. This technical representative was even on the phone trying to troubleshoot my problem when we lost connection. He returned my call and left a message laughing how ridiculous it was to have to deal with such service.

I've recently contacted T-Mobile again since it had exceeded the 72-hour window only to be caught back up into their Customer Service Department wanting to troubleshoot my problem, sell me an upgraded phone, and to be told that my "trial period" had ended which at no time was ever made known to me. The customer service representatives are often extremely rude and unprofessional on the phone. In one instance, I was put on hold for an exuberant amount of time after he became frustrated trying to resolve my daughter's issue with unknown callers. My account was initially set-up incorrectly and had to be fixed, we've changed numbers twice, accidentally changed my number while making changes to the account which left me without a phone for 48 hours and I have a phone we can't use because of safety concerns.

I've only had the service for 4 months, have made numerous complaints of service and now they want to charge me with cancellation fees for a contract that I am paying for, but they aren't fulfilling. I simply want out of my contracts so that I can go back to my previous carrier! I have to have my phone for travel and work. I also need it so that I have access to everyone for purposes of my daughter. I can't continue to carry a cell phone that is inoperable 98% of the time.

I have extremely frustrated clients for work and my employer due to the amount of dropped calls and times of no service. My family members and friends are beyond frustrated and have resorted to text messaging only because of their inability to get in touch with me and keep a continuous call going. I am paying for 3 phones for a service that does not function well in my area. My daughter is 8 and needs to have a means of communication while visiting with her father, she is unable to carry her phone due to safety concerns I have of unknown callers to her number.

The only complaint that I have of T-Mobile is that their reception is very bad. Like in stores, I don't get a lot of reception even though there is coverage. I see a lot of people walking and talking on the phone while I just go and exit buildings in order to receive reception. It sucks! I am mad about this!

I have had Tmobile service for over two years. I have never had to work so hard for something I am paying for. And still unable to use most of the time. Now the only way they will help me is if I sign another contract! Tmobile is the worst in costumer service and customer care.

Received call from T-Mobile rep. on July 29, 2010 at approx. 4:15 PM EST. While driving in an area with no cell calls allowed. Asked representative to return my call July 4 or 5th. To date, no return call. I was en route to airport and was driving. Initial issue not resolved. June 23 & 24, I tried to call home from Brussels, Belgium. Phone message 'emergency calls only.' Could not even make an emergency call. June 24, 6:00 PM from USA, I called T-mobile customer service. Was told to go back to Brussels and call T-Mobile from another phone to resolve problem. Then spoke with April who stated she understood problem, but was not sure how to fix it. I asked her three times to connect me with tech support. Spoke with Greg (tech support). He was professional and gave impression he had knowledge how to fix the problem. Call was dropped.

Called T-Mobile a third time. Spoke with Rick who reiterated I was to go back to Brussels and call from another phone. He refused to transfer call to tech support and stated no supervisor was available. Ability to call from Europe to USA was reason I chose T-Mobile, as an airline employee. Have been with company over three years. Phone was purchased in England over seven months ago. No problems until now. Did have same problem two phones ago in 2007, it was resolved in a very cooperative manner.

I am asking that T-Mobile honor their customer service agreement with me on this issue also, and also that I not be forced to speak with a T-Mobile representative while driving. I feel consideration should be given to me regarding my safety and time. Also verbal statement be honored on call backs. If not possible, may I please be released from my contract and early termination fees waved. It is imperative I have a phone that works when traveling to Europe four to five times a month. I need this for my job and personal contact with my family. Thank you for your time and assistance. Not able to contact anyone with traveling with certain countries of European community.

I recently moved to get closer to work and took residence in a half basement apartment in a private home where I now receive no cell phone service signal. When I am in my apartment, my cell phone is completely dead and I am unable to make and receive calls. In order for me to make a call I must go outside my apartment and walk to the street!

I have called TMobile and spoke to their customer service reps as well as a supervisor named Ryan. All have been unable to help me and their solutions to the problem have been to purchase a WiFi internet device and service and then they can provide me cell phone service through my WiFi internet!? One of their customer service representatives asked me if I might consider moving? I pay almost $100.00 a month for cell phone service that I am not getting now when I am at home. I have a second job as a real estate salesperson and this requires me to be on the phone often during the evening hours. This problem has inconvenienced me greatly and I am infuriated at their lack of ability to provide me cell service in my apartment.

I have 8 months left on my contract and TMobile refuses to release me without charging me the $200.00 cancellation fee they charge their customers. I feel this is unfair because they are not able to provide me the service I am paying for and they are not living up to their end of the contract. The supervisor "Ryan" who I spoke with last on Saturday July 3, 2010 stated that they "cannot guarantee service in the home" but because I live in an area that shows good service they can not let me out of the contract without the termination fee! I can not believe how this is fair or good business. I have no cell phone service in my home and I am forced to go outside and walk around when I have to make calls and this is what I am paying for.

Again, their solutions have been completely unsatisfactory and have been nothing other than suggesting that I get WiFi, purchase wireless internet service and then buy one of their phones that work off of WiFi as if I do not spend enough money for my phone with them already! I have found out that the person who lived in this apartment before me had Verizon wireless cell service and had no problem so why can't TMobile provide the same? I have had a friend with Verizon come to my apartment and confirmed that Verizon does have cell service in my apartment. If other companies can offer service in my apartment then TMobile should as well which is why I feel they should not force me to honor the contract when they can not!

Can you please help me in anyway with this? All I ask is to be let go from TMobile without a cancellation fee because it is only fair! I am in need of your advocacy as TMobile has been completely uncooperative with this situation.

After a supervisor sent us to a local T mobile store with all notes in our account for upgrades to another phone(their inexpensive model, the manager of the store told us they didn't have the model anymore, so I asked why it was still on display. He said they just didn't take it off yet. I didn't trust him, so I sent my daughter to the same store, 2 hours later, and she asked for the same phone, and the manager brought it out. T MOBILE'S MANAGER LIED TO US. Don't trust them!!!!

We have had T-Mobile for several years. Recently we can not complete calls or send text. We get a "called failed" message immediately on both phones, even though we show 4 or 5 bars. Our daughter also has T-Mobile in a different city, and her phones will no longer work at our house when she visits. Customer support made us do all the normal take out battery, take out sim card, etc., as if all the phones here suddenly went bad at once. As we expected, all their menu driven support did not resolve the problem. They said they would send someone out to our area to "check things out". They said we could drive about 7 miles away from our area and the phones should work fine. WOW, thank you very much. In the meantime, they will NOT adjust our bill for unavailable service days.

In March of last year I signed up for a t-mobile account. When I opened the account I choose their flex-pay service which is basically monthly prepay with no contract. The service wasn't great to begin with but got worse as time went by. Dropped calls, lose of signal for no reason right in the middle of calls etc. I finally decided to switch to another cell phone company. I phoned t-mobile to disconnect my service and was told I'd have to pay an early termination fee because my contract was not up yet. I told them over and over again that I did not have a contract with them, I was a month to month customer.

T-Mobile informed me there were two different kinds of accounts and when they signed me up I got the other one with a contract. Not so. I wanted no contract. Also, if you sign up with a contract your phone is free, if you get a month to month without contract you have to pay for the phone. I payed for my phone. I advised them not to bill my account but to send a paper bill. They absolutely refused to back off their stance that I had a contract. I've not signed a contract with them. I asked them to produce a signed contract. They don't have one. Flex pay is a scam if you only want month to month, either that or the employee that was putting in my info gets some kind of bonus or percentage for contracts and simply decided to help themselves to it. They want early termination fees that I do not owe them at around $200.00.

My husband and I recently signed a two year contract with T-mobile. We have been experiencing some pretty bad services horrible service for the majority of our service with them. I called several times to try and get this issue resolved. They have sent us new cell phones becaue they thought it was the phone that was causing us problems, they also sent engineers out to our areas to see if maybe there was something the could do. Our service is still the same. We both drop more calls then ever before and usually get an "SOS, X, or GSM" signal which doesn't allow us to be able to make or recieve calls text messages.

I called to try and resolve the issue once again and they were unwilling to let us out of our contract. They said they would replace the sim card, but that I would have to pay for it. They also asked that I would continue to be patient while they worked on their network. I asked how long that would take becuase we used our phones for business, and the manager stated he didn't know and that it could take a while. I then asked if we can just cancel our contract and have them waive the fee and he said there was no way to do this.

I have Arizona cell number and summer in Montana where T-M has no towers or numbers, so will roam as I have done since May 2004, with no hassle until now

Because I got an undated letter from Young America MN, informing that roaming will no longer be allowed and my plan will be canceled June 23, I ask how to get in touch with the loyalty dept, as a client since May 2004.

I have been having issues with the my t-mobile site for weeks, it will not display the bill or any other account information and I am being told it is my computer, however I have tried on two other computers and have the same issue. The answer from them is that they see no issues, and that if there is an outage then I will have to wait until it hits their system. That is crazy! I am sure I am not the only one with this issue. I do not get my bill in the mail any longer so I really want to see my bill.

the phones provided were poorly made and the cell service was even worse. when we complained they offered to move us into an extended and high cost plan or sell us better phones at an added cost or indicated there was nothing more they could do. when we asked to cancel due to poor service we were told to read the contract which basically says they are not responsible for poor service. when we threatened to just cancel, stop using the phone and stop paying we were told they would turn us over to a collection agency.

I have two cell phones and a prepaid plan with T-Mobile. I have had good coverage in home and the areas I travel. Two days ago neither phone could be used due to "no network coverage". I called in to customer service and was told that all towers were OK but she would file the info. I asked how long before I might get coverage back and was 72 hours to several weeks. Unacceptable. Any suggestions? My prepaid card runs out shortly. Why did I pay for service I'm not getting?!

I have been a T-mobile customer for over five years and today I lost my service in my neighborhood where I have been living for over two years with no problems. I called customer care three time to report the problem.

They said they put in a service request for the tower in my area, but then said it could take 72 hours for the problem to be resolved. I know my problem is new, but I have two lines with T-mobile and I can't use either one and my cell phones are the only phones I have. I have three children and I am very busy with school and work myself, so I need to be able to use my phone especially when I am away for my children.

Suddenly, unexplained issue (after a massive network outage in 10/09) with a Sidekick 2008 phone dying quickly because of an endless search for network signal. For the last two months, it has not worked off the charger at all. You can find this problem detailed on T-Mobile's own forums about this type of phone during this time period. There are many of us.

T-Mobile will not send a replacement phone that is new. We have had 5 (yes 5) refurbished replacements, all with the same problem. They will not replace the phone with a different model (not in the contract), will not give a refund for service (not in the contract) and will not let us out of their contract (not in the contract).

We have replaced the SIM card and the battery twice at our own expense. The only alternative they will suggest (and it is a ridiculous one), is that if we sign up for another 2 years of this nonsense, we get to pay the "full discount price" (over $100 for any phone) to get a replacement. They are a nightmare!

I have home phone and cell service through T-mobile. The tower was out in my area. I could not make calls at my home. I called everyday for almost 3 weeks to report the problem. They said a tower was not working. They only way I could make or receive calls was to leave the area and pick up another cell tower that worked. They only gave me a credit of $10.00. I was charged $167.97 in overage charges plus my regular monthly bill $139.91. So for one month of cell service, it was over $300.

I am very tired of all of the phishing "scams" being run on T-Mobile cell phones. I do understand these are not unique to this one provider, so it is not a simple switch to another provider. We, consumers, get text messages designed to scam us and our provider(s) choose not to, or can't do anything about it. The following is a real message I just received. It is only one of many but the content is always the same or very similar.

I have been having problems with T-Mobile for the past 6 months. I am not getting network coverage to use my internet option. And I keep having service problems as well. Half of the time I get "call failed" due to poor coverage. I have had several emergencies where I needed to make a phone call but could not.

I have been calling T-mobile for months about this. I keep troubleshooting, but it does not solve the problem. I even switched phone, and it was unsuccessful. I was told that they are having network problems in my area. I asked if I could be let out of my contract due to the fact that I am not getting good service and can only use my phone 50% or the time.

T-mobile denied to let me out stating that because I can still use the phone half the time, that's it's pretty much my problem. I have been a loyal customer for 5 years, and I do not know what to do. I want to switch to a carrier that could provide me better coverage, but T-Mobile won't let me out of the contract with no fee.

I have been paying for my T-Mobile service since 2007. I own a business and have absolutely no service at work. I am there six days a week without being able to answer or make calls on my cell phone. I am paying for a service that I do not receive. I have tried to get out of my contract to no avail. Customer service is trained to not answer your questions and just giving you standard information. I have three lines which would mean several hundred dollars in early termination fees. I filed a complaint with the FCC and upon doing so, found out that T-Mobile put my account on restricted status. I was not allowed any information as to why my account was restricted and was not allowed any changes or information about my account.

This must be illegal to be locked out of my own account. Even the supervisor told me he could not tell me why or give me any information. I am shocked that such a large company is allowed to get away with this. I am paying almost $150.00 per month and not getting any service all day everyday. I am losing business by not being able to receive calls during the day and I am incurring long distance charges on my landline at my business because I cannot use my cell phone for which I pay for a no roaming, no long distance service.

T-Mobile has terrible coverage in my area. They admit that they only have two bars in my area, and that they do not plan to improve that anytime soon. They also say in some areas, they have a good signal, but they cannot guarantee a signal inside the house/building. They refused to let me out of my contract. I have two lines, which I have no signal on, for almost the entire day. When I am home or driving, I will receive all my texts and VM, from the whole day at one time. T-Mobile will not do anything to help me out with this, so I am stuck paying for a phone that only works 25% of the time. I hate T-Mobile!

Until today, I had been with T-Mobile for 8 years. I have never been pleased with the network coverage but I thought the customer care made up for that. I had a family plan with three lines. My step son had the third line and when he moved back with his dad he no longer had coverage. T-Mobile had assured me that contract were only binding within the coverage area. Even though I offered to produce school records to show his new residence they kept me on hold for 30 minutes each time returning to the phone to steer me away from my intent to drop that line.

They basically refused to let this line out of contract and insisted that they would charge me a penalty for early termination. I have cut all services with them and I would advise anyone looking for cell phone services that this network is the weakest of the three major providers and now customer care has become very cut throat.

Don't trust any verbal information you get from them. This is not due to rogue individuals, they are very intensive in their training. This is clearly company policy to deceive and then when opportunity arises, they bully and deny.

Plain and simple, the worst service in Central Pennsylvania- specifically they dropped calls and have limited reception. After calls every other week (now scheduled), I am still stuck with my contract and simply have swapped SIM cards and phones. No service still. I've spoken to many friends and family who agree: If you want cell phone service, pick from Verizon, AT&T or Sprint.

I cannot believe T-Mobile. When I moved and couldn't get service in my home, several tech support people told me they would do everything they could to fix the problem, and if not, they would let me out of my contract. After 6 weeks of switching phones, sim cards, cell towers, and money, they couldn't fix it. So when I finally decided to switch carriers, they peg me with a final bill for almost $500 (including the cancellation fee and overage minutes they promised to remove)!

They lie! Now, I can't even see my bill, because they won't send me a paper bill, and I no longer have access to my account online! T-Mobile is a criminal, and no one should use this service. Buyer, beware!

My T-Mobile phone drops calls. I cannot get access to even dial 911. When I talked to T-Mobile (Sarah) yesterday she said that she does not know what is wrong and will have to take the phone to local T-Mobile store. Sarah was extremely rude. She talked so fast and for so long that I could not get a word in edge wise. I yelled while she was talking, but she just kept on talking. T-Mobile's owners want our American Money, but do not give us the service we pay dearly for.

I returned a green shadow because I did not like the phone and was not aware of the contract differences between T-Mobile direct and an outside contractor. I returned the phone within 30 days per the conditions stated and it was honored at the time I returned the phone. Over the next 60 days, I had to be very persistent in order to get my refund of $209.99. I finally received the check then it got mixed in laundry, my bad. So I requested a replacement. I stayed persistent once again and received a new reference number for follow up on the new check but it never came. Finally, I called again and they said that they were out of business with no information on who to follow up with. I am out $209.99 with no recourse in sight for doing business with an independent cell phone company, Mobile solutions.

T-mobile's coverage maps are not even close to accurate. I got phones for myself and my mother. I explained to the representative that she lives in Florida and he pulled up a map that showed she would have "excellent" coverage at her home. He even printed the map for me. We bought the phones so we would not be tied into a contract. This took place on 12/7/09. My mother returned to Florida after Christmas and she has no signal at her house at all. She also was without coverage along route 95 on the way down to Florida. (What good is a cell phone without signal? ) I had her send me the phone priority mail so we would be within 30 days of the purchase. When I tried to return the phones on 1/3/10, I was told there is a 14 day return policy, though it never actually states that on the papers I have. The only mention of 14 days is for upgrades, which we were not doing. Customer service did take off the activation fee but said they had nothing to do with the phones, that was at the discretion of the manager of the store. The young man who had sold me the phones was there and remembered me and seemed to agree with me but could do nothing about the situation. It was up to the manager. She said she was not able to change the policy, though it wasn't actually written the way she claimed. She also seemed to think we were lying about coverage saying "I stand behind the maps."

I purchased two T-Mobile phones on November 21, 2009 for my partner and myself for Christmas. It was a surprise to be opened on Christmas day and did not activate either phone until December 26th or 27th or 28th. I am very unsatisfied with my phone and tried to return the phone or any credit possible and was told there is only a 14-day period for return from date of purchase. T-Mobile at this local office activated our phones on that date. They will do nothing to settle my dispute of purchase date versus activation date.

It cost $179.00 to purchase the phones plus $30.00 to change phones, and possibly additional charges that I am not aware of, plus $400.00 for both of us if we want to discontinue services with T-Mobile.

i called tmobile for the reason of signal lost and drop calls, i asked them if i could get another phone, they didnt do nothing for me or try to get me a new phone, or discounted after having issues with them that they give to a friend my personal information they still didnt try to to even help me, there flex account are bad,

Was traveling for holidays to go from west coast to east coast. In the middle of TN my cell service disappeared. Got to my destination - no service, and error message states not registered in network. Called customer service, they keep trying to fix issue, finally state I basically have no service in this area. Strange as we were here last year and had service fine - I have filed multiple complaints with FTC, BBB, atty gen office. Will make sure they fix issue and they pay for it - even if I have to change carriers.

Their phones are overpriced, the reception ***** and drops when you most needed and the customer service always gives you the run-around, instead of helping you.

I purchased the T-mobile Home Service Wednesday November 04, 2009. I was told it takes 7 to 10 days before I can get my number transferred and receive a dial tone. The phone had a dial tone the following Tuesday. I was also told that I had a 14 day trial period. During the trial period I called t-mobile 1 time because I had no dial tone and the blue light on the modem (purchased from T-Mobile)was off and they had me reset the box witch was unplugging it and plugging it back in and the dial tone and blue light came back. I called Saturday November 28 because I had no dial tone Thursday, Friday, or Saturday and resetting the modem was not fixing the problem and I wanted to cancel. T-Mobile said in my area there was a problem with the blue light staying on and that their Technicians are working on the problem.

When I got off the phone with Customer Support the dial tone was gone again. I called them back and explained that I cannot be with out a house phone and they said they are doing everything they can (basically i just had to wait until the problem was fixed). I called the next day with the same problem and I was given extra minutes for my cell phone and the home call were transferred to the cellphone. I told T-Mobile that I will like to cancel and they said I will have to pay the $200 early termination fee. I called again Thursday December 3rd and I was able to get a dial tone so i cancelled the call forwarding. Since that day I have to reset the modem approximately every 10 to 15 minutes. When I wake up the phone is dead. When I get back from work the phone is dead. And during the day I keep resetting. I have been to the store where I purchased the modem but they tell me I have to call Customer Service.

In addition to being miss-inform by the representative I also do not get any signal to use the service in every direction that I drive in upon leaving my home and had a car accident and was unable to call out for help because there was not any service available from them. Two days later my power went out at my house and once again, at my home I had no service. People will call on one of the lines and it doesn't ring. They leave a message and we sometimes don't get it until 2-3 days later.

I would like to alert others to be WARY of signing up for T-Mobile at Home. I have learned a very costly mistake - the service is not working for me, and although customer service is very nice, the service is not reliable, and they are requiring me to catch the phone when it is not working and call my internet provider to test my modem AT THAT TIME. I have already spent a good deal of time on the phone with both providers and tested many things with no luck. I should have called right away when we started having trouble, but dealt with it because it is only $10 per month.

However, if I want to cancel it is $200 fee; the catch is if I cancel both cell and at home, it is $200 EACH, and you can't have at home with out cell service! They stick it to you TWICE. I wish I had read the fine print more carefully. I thought about keeping at home only because it is cheaper to pay $10 per month than cancel, but to switch to another carrier bundle to get a discount on home line and cell I would have to pay $400 to get out of both contracts. While I understand that there is cancellation fee for all cells (that should be the next legislation!) I think it is WRONG to charge two cancellation fees when you can't have at home with out cell.

Problem with T-mobile prepaid plan refill. I had 440 unused minutes in my prepaid plan before refilling. I refilled $10 on 11/21/09 (last date to refill to avoid losing the unused minutes). After refill, my new unused minute is 156. The correct unused minute should be 475. I called T-mobile CS and they were not able to help to recover the lost minutes.

7 years with t-mobile, service drops, network drops for hours you can not even call 911, trying to upgrade phone, no discount, try calling customer a lot of low class people working there, trying to escalate the complaint to corporate, hopefully you don't get Stephani the worse customer service for the CEO ever, I think t-mobile pays her to be impolite and scare customer away, in simple words, the cheap things cost more at the end. t mobile piece of crap.

Never ever again!!!!

T-Mobile obviously has no qualms with inconveniencing customers while being unjustly enriched. I pay for my service and apparently T-Mobile does not care when they don't deliver.

I've been with T-Mobile for five years. I purchased the 8320 full price last year but it soon had some issues and I had it replaced for $125 with Asurion Insurance.

All was well until September 2009 when the phone would go from "edge" to "SOS" and rarely to "EDGE." From 09/13 - 09/19 my phone would not begin working until 6 p.m. and then off and on with a "insert sim-card" message.

Afterwards I had to "catch" the signal on EDGE to make calls.

The nationwide outage T-Mobile customers endured on Tues 11/03/09 - no incoming/outgoing calls/texts has been a DAILY occurrence for me for hours on end with T-Mobile.

I notified Customer Care all the way, and purchased two new sim cards to no avail.

Obviously, the phone was the issue. However, while 3 Asurion reps agreed I was still under extended warranty and my phone should be replaced, T-Mobile refused. The Asurion rep even told the T-Mobile rep to go to "streamline" and she would see the warranty information. She then agreed but decided I should be passed off to RIM for troubleshooting.

RIM sent me back to T-Mobile where I troubleshooted for 3 hours, (Great rep Miguel) but the instructions left me with a "507 error" and blank white screen.

The only option I was given was a new 2 year contract and a 8320 for 79.99 (Jacob # 3828188).

I mean these people heard me using a friends phone for 3 hours until she had to take it back. I have a toddler and had no home phone.

While I've had a few dropped calls/reception issues with my phone throughout the years I didn't see a reason to sever ties until now. My contract will be up in a week and I've continued paying $84.00 w/o the benefit of using it.

I reported this to the FCC on September 20 2009. On November 6 2009, "Theresa" from Customer Relations called about my FCC report and asked me to provide PROOF of my Blackberry purchase in the the form of a receipt from T-Mobile.

This was a upgrade purchase from the 800 Customer Service number which of course does not provide receipts. Another representative Barbara, stated that that servers go down and nothing is 100%. I've worked in a bank and servers have gone down, but we still have to service customers even if it means doing so MANUALLY.

T-Mobile obviously has no qualms with inconveniencing customers while being unjustly enriched. I pay for my service and apparently T-Mobile does not care when they don't deliver.

I'm completely done with this service.

I have been a costumer of T-Mobile for the past 5 years and never had as many problems as I have had in the past 2 months. For the past 2 months I have had terrible service on my phone. My calls are constantly lost, my internet does not connect, and my messages are being sent. I have basically been paying my bill for nothing.

I have called the customer service line over 4 times and have not been helped. They continue to argue with me and insist that it is an issue they are having with Sidekicks. I have 3 other lines with T-Mobile, which are not Sidekicks and the problem is the same with all the phones.

I do not understand how they expect me to be happy with being credited $20 on a bill of almost $200 a month. This is ridiculous, and I hope the service improves soon. Otherwise, I will disconnect all 4 lines.

Since moving to San Diego in March 2009, I haven't been able to receive any cellular reception at work and only spotty reception at home. I called T-Mobile Customer Service several times about this issue and was told an engineer would be sent out to my workplace to determine if cellular service and towers are available. I also visited the nearest T-Mobile retail store to discuss my issue and find solutions to resolve it. The manager said I could cancel my service since I wasn't able to receive cellular service at work and constantly dropped calls at home, but they needed to send out an engineer to confirm that there isn't cellular service at my workplace and surrounding area before I could cancel.

The engineer confirmed no service in July and also said there are no plans to install cellular towers in that area. I returned to the retail store to see if I could cancel my service. Another rep assisted me and listened to the engineer's voicemail on my phone. She proceeded to call T-Mobile Customer Service to request cancellation of my account. The Customer Service rep over the phone argued with the retail rep and nothing got resolved. The retail rep was told I couldn't cancel my service without paying the required ETF but would log everything that has been happening with my account since March.

After calling Customer Service one more time and without any resolution to my problem, I sent a letter in September to Complaints/Customer Service in New Mexico asking if I could cancel my account without paying the ETF due to all the problems I've been having. Without any word from them, my account was abruptly cancelled on October 10th so I thought T-Mobile agreed to cancel my account without charging me the ETF since I only had six months left.

Two weeks later I received a final bill with the ETF of $200 and one month's charges on it. I called Customer Service to find out what happened. The rep barely listened to me and basically argued that T-Mobile was correct and all they could do is reactivate my account. I could barely get in a word because the rep continued to talk while I tried to explain my situation. I finally had to hang up because it was clear the rep was trained not to let anyone out of the ETF no matter how bad service is. I was prepared to pay the remaining 6 months of ETF charges but not to have my service cancelled without notice and then receive a ridiculously high bill. $200 ETF and one month's phone charges.

I have been a T-Mobile customer for more than 5 years and in my opinion, customer service over the phone and in New Mexico is horrible. This company does not care about its customers and really does rob their customers. I hope this company loses the ETF lawsuit against it and many more customers.

On July 2008 I bought two cell phones from t-mobile one is Samsung Beat and the other a Nokia 5310. Both of the phones are defective. I used the one year warranty to return the phones to get new phones but, I still have the same problems with the phones and the warranty has now expired and right now I am stuck with two defective phones. The problems with the phones are: They drop calls, the Samsung Beat freezes up while dialing, both phones have poor reception (if people call I can't hear them or they can't hear me) &, the nokia 5310 shuts of on it's own. What I would like to know wouldn't this be a breach of contract on their part or business practice unethical? I notice that if I don't pay the phone bill on time t-mobile starts hounding me to pay the bill but when it comes to t-mobile to fulfill their part of the contract by providing good service all I get is the run around or excuses. I have been dealing with this for over one year and I would like the contract terminated.

I am paying over one hundred dollars a month in phone bills and still getting poor phone service.

I spoke with Jason from T-mobile and this was the offer: He insist that I keep one phone-line and terminate the other which does not make any sense because I will be having the same problems except it will be with one phone . He also said that he will exchange the phones but that does not make any sense either because they would be the same brand and I already did an exchange. I don't want another set of phones that are malfunctioning. He also said that I could get different brands of phones but that would be an extension of the contract. I do not want an extension of the contract and I would have to pay extra to get these new phones. If I want to terminate both phones it would be $400 or $200 each. I should not have to pay to get new phones or to terminate the contract when it's obvious that T-Mobile is at fault. That is unethical business practice the only one benefiting from this is T-Mobile. Why should I continue to pay for poor service?

I want to be released from the contract. I already paid for over one year of poor service and I am tired of having the same conversation with T-Mobile and if they don't want to hear from me any more or they want this to go away then they should release from the contract. What T-Mobile is doing is unscrupulous

My complaint is with T-Mobile. I have not had a phone for 3 weeks now. On September 28, 2009 T-Mobile service went out world wide. They failed to let customers know what is going on. On friday October 2, 2009 i recieved a new phone due to my current phone being damaged due to software problems. T-Mobile did not contact me to let me know that if i take out my battery and sim card that it will erase everything i have on my phone. I have been on the phone with t-mobile for 3 weeks now and they are only telling me is to wait and they will give me credit.

The thing is that my contract ends in november 20th and i asked them since i have only a month left and i have no service and no contacts i will give my two months pay for the service if they can cancel my contract since they can not provide me any service and i lost all my contacts and take my business else where to another phone company that can provide me service that can actually work. They told me no that they can only give me credit or send me a newer version of the phone. I said why send me a new version of the phone when i have no contacts or service.

I told them they are going to lose me as a customer so why not terminate my contract since you can not provide me any service and my deleted my whole phones data. They said everything is backed up on a server but it had been 3 weeks with out a phone and nothing is happning nor do they want to do anything. The customer service is horrible! they dont return your calls, they are very rude, try to get you off the phone as soon as possible, they transfer to to person to person, they dont have any answers. I need my phone to run my bussiness and i know i am never going to get anything back. I dont want anything from this company financially they can keep there credit i just want out of my contract. This is really effecting my business.

We now believe that data loss affected a minority of Sidekick users. If your Sidekick account was among those affected, please continue to log into the T-Mobile Sidekick forum for the latest updates about when data restoration will begin, and any steps you may need to take. We will work with T-Mobile to post the next update on data restoration timing no later than Saturday.

We have determined that the outage was caused by a system failure that created data loss in the core database and the back-up. We rebuilt the system component by component, recovering data along the way. This careful process has taken a significant amount of time, but was necessary to preserve the integrity of the data.

We will continue working closely with T-Mobile to restore user data as quickly as possible. We are eager to deliver the level of reliable service that our incredibly loyal customers have become accustomed to, and we are taking immediate steps to help ensure this does not happen again. Specifically, we have made changes to improve the overall stability of the Sidekick Service and initiated a more resilient backup process to ensure that the integrity of our database backups is maintained.

Once again, we apologize for this situation and the inconvenience that it has created. Please know that we are working all-out to resolve this situation and restore the reliability of the service."

Asked for a new phone or to upgrade because we have had nothing but problems and was denied and said I had to pay full price.

My wife and I are having issues with service and connectivity in our areas that are supposed to be covered. I have called and talked to representatives repeatedly and I get troubleshooting only. The service that they admit to not being able to supply to one of our phones is not available to terminate without a 200 dollar fee. On another phone I now have a loud static noise every so often after using thier troubleshooting. I am willing to compromise and pay 200 dollars for three phone lines to be terminated, but they are not willing to waive fees and I am stuck with a 600 dollar fee for service that is not up to standard.

Since switching from Tmobile to AT&T wireless I have nothing but call failures and dropped calls. I'm unable to use my paid services 50% of the time. Calls to there technical support were inconclusive as they wanted me to take unusuall trouble shooting steps like find another phone and use my sim card in that phone. AT&T has been a nightmare.

There is one T-Mobile
store that probably could do--however,
it's quite a distance from where I live. It would be an hour each way.
The phone was fine when I brought it
in to the first store--however it was never completely activated. We were told that customer service. My neihbor was able to put his T-Mobile
"sim card" in under 3 minutes.

I want my sewrvice working. As long as they haven't reimbursed me for anything yet, I wan't my service that I've paid for working. They either hsve to fix mine or pay for one comprable. My wireless # is still on their service. I agree with the BBB
rating of F (for failure)--not accredited BBB--but I still want my

service that is guaranteed in writing.

My cell phone service was turned off on Oct.5 and I was unsure why. I called and they told me it was for excessive text messages with a high balance and they didn't want me to incur more charges. They proceeded to tell me with a plan of 400 messages per line my daughter had 6400 text or so. They said they couldn't see the exact details since the billing had just closed and it takes a few days to process. They said that is why my service was disconnected. I asked them why they waited to disconnect until 6400 message charges were incurred and they responded by saying they have no way of knowing until the billing cycle closes. I asked them how they had no way of knowing since they said they tried to call on Oct.5 to let me know before the service was interupted to see what was going on. They said they called me and I didn't answer, furthermore they called once and it was still after 6400 messages,6000 over my plan.

I told them I understand it is not there fault my daughter racked up these charges, but why did they wait. Excessive to me is at a maximum of double your usual use. I asked why if in the past they never offered me or suggested a plan that would better fit our usage and there response was I am not sure, but from this point on we can put a limit on your daughter phone. I said it is too late. I can't afford to pay $1500 to have a phone for 1 month. They offered me to pay 25% now and the remainder every 2 weeks for the next month or so. I asked if they could just offer me the unlimited plan and they said it was too late. The charges are final we cannot change that.

I finally asked them to send me a bill and disconnect my service as I could not afford this at this time and they suggested me calling my bank and taking out a personal loan. Obviously no bank is going to give a personal loan to pay a $1500.00 phone bill for a month. So now they are adding another $400.00 to my 1500.00 bill. So they are after me for $1900.00 for one month of phone service. I told them I would do my best to pay it off as I can afford it. I don't get how this can be fair. I am not saying it isn't part my daughter fault, but I have many friends that say they have helped them out when they have been over there usage and offered them an increase in plans so they wouldn't have to pay the overage charges. You shouldn't be able to help one and not another. I am not making excuses for my daughter, but she thought those silly batch text that you forward to all your friends or things will happen to you counted as one since you only hit the send button once!

# yrs ago when we signed the contract we were labeled as "best" coverage area. In the last week we have now no network available, or a constant searching.... We are losing thousands of dollars for for what we believe is the effort of t-mobile to down power or eliminate our north tower to save money for the corp. This is in direct violation of our agreed to terms at the time of signing which was a powerful, full bar reception which has only changed in the last 7 days. If i shield my phone from the north I get no reception, if I shield from the south we get no reception. Remove the shield from the south and we get coverage. We are in the t-mobile best receptoion area of Georgia as well. Obviously they has down powered an north tower or have eliminated a north tower and are expceting no to be held accountable. Now we have none. i believe we are talking class action lawsuit for every business and person whose livliehood is based upon phone reception as it was upon time of signature and acceptance of program.

I have been using the cellular phone and other persons know the exact contents of my conversations. It is highly likely that there is illegal eavesdropping activity occurring, perhaps remote activation of the microphone. One of the persons involved is a sergeant at the 114 precinct. He and his entire family know what I say on the cell phone.Please contact me by email only. Do not call that cell number since I want to catch whomever is doing this.

in may 2009 we switched wireless carrier to t-mobil. our phones [wifes & mine] were & are dropping the calls in our office. twice we went back to the selling office in spring hill mall to complain & we were advised to call the customer svice @ 800 937 8997. they replaced my phone and still the same problem. after the last call i was told to wait for the resolution, in the mean time were missing very important business calls.

i chose a family plan because my daughter lives in CAMBRIDGE,Mass since the last 4 years ,i have been begging for help because the area she lives in is a dead zone.All my complaint have been ignored so as a result ,my daughter has to beg for phone use from friends or use a public phone.The aggravation of waiting for years for new towers in order to enjoy the phone is extreme and therefore i am asing for 1000 dollars compensation for each year and cancel the service immediately

Every time I call tmobile about this problem they say they will send someone out to check the reception and get back to us which they never do. Tmobile customer service representatives have even told me they have the same problems. They will let us out of the contract for $800.00, they have told us to deal with the problems they will have more towers in the next year or two. It is very upsetting when you cannot use your phone because it is searching and you cannot talk to your child who is away at college. I have told tmobile I pay my bills you do your part and provide me service.

I purchased a phone plan from Suncom and they were then bought by T-Mobile. T-Mobile changed my plan and will not honor the plan I purchased. I have fought with them for months about it. Now they are saying that I called and requested a plan change. I would like to know who regulates these crooks because this a Breech of Contract is what it is. They have told me if I terminate I will have to pay the early termination fee of $200.00 per line. I have my original contracts

We were loyal customer of T-Mobile since, 2004 in Fresno, CA never had a major problem with the phone company. I moved to Lake Heaves City, AZ in Nov 2008. And this problem started then onwards since; T-mobile has a week reception in this area. I was drooping calls frequently, most of the times my phone doesn't have any signals and it just says emergency calls only.

Being Healthcare provider I can't go with a phone which has bad reception. Despite of all these problems we renewed our contract with T- Mobile since; we thought, it might be a normal thing is this area. But, they don't have good reception in areas like Bullhead city, Parker, Kingman. We never complained to them about this and couple month ago I moved to Bullhead City and I am just handicapped by there service. I am loosing the calls from doctors, my friends and the most devastating was missing call from my spouse who lives about 450 miles away from me. Eventually after talking to couple other people I came to know only AT&T has better reception.

I was advised by well-wisher to sign up for a phone company which has a better coverage in Bullhead City. I narrated my problem and requested T-mobile (09/06/09) to terminate my contract since, I am facing lot of problems because of there bad coverage. The customer rep. transferred me to a tech specialist and with her help and guidance I rebooted my phone as she called me on my work phone number and then she admitted that she can see in her system that my phone signals are fading. She asked me to wait for 48 hrs so, that they can send an engg. to look at the tower in Bullhead City. I missed so, many important calls as usual and the day before i.e. on 09/05/09 I have really a hard time using my cell phone because of the bad reception.

My employer suggested me to change the phone service as it was devastating for them also. I called the T-Mobile and narrated her again the whole story she again told me to wait then I, requested her for her supervisor and asked him to free us from there contract. He told me that the company is going to charge us early termination fees and, I asked him why the company charge us with early termination fees he said since we are breaking our contract I told him that I have a bad reception and I am crippled because of this bad reception and then, he rudely told me that this area has this kind of service and he can't do much with this. I asked him then, why we are paying you we are not suppose to pay for this kind of service (bad reception) and, I told him that its you who also admitted to the point that Bullhead City ( and surrounding vicinity has bad coverage). He then told me if he cancels it's going to be a $200 early termination fees but, if he transfers me to customer representative they could/ might help me. Throughout, the whole conversation our voice is breaking he is having a bad time and I was having a bad time hearing him. My voice was echoing back to me.

I narrated the whole story again to the customer representative lady Sharon and, she also complained about having a heard time hearing me. When T- Mobile is having a hard time hearing me so, where would I go? In the middle of our conversation my phone got disconnected and, I tried to contact T-Mobile again but then it said your phone service has been disconnected. It was disconnected on 09/06/09 around 8:30 pm PST. Again I thought that this might a network problem. I switched off my phone and turned it on and still It says the same thing. I logged into the T-Mobile site under my account that also narrated that my phone service is deactivated. I came to work in the morning and tried calling T-Mobile and they were closed because of Labor Day. Now, I am without a phone this cell phone is the only way off communication beside my phone. My billing cycle ends on 09/18/09. My wife's phone is still working and, we are on family plan. I told about this to my coworkers at hospital and, they were astonished by this act of T-Mobile.

I received a letter today from Tmobile telling me at the end of the month they were terminating my service because to many of my calls are on another network (roaming)..I called and because my house shows good service and I have had service for a year they are still going to disconnect my service unless for some reason I move closer and into a better area. I called them and they stated they would not charge me an early termination. I was suppose to be happy with this??? I am so furious. I was able to get an exception since we are suppose to be moving within a month to a better area. This is just the most bogus thing I have ever heard. Is there nothing that can be done about this???

This company is a total scam. About two months ago, I renewed my contract (3 phones on family plan) and received new phones. My wife's phone clicks about every 15 seconds. Customer service first said they would send new simm cards - that was the problem. So we took the simm cards to a T-Mobile store and they transferred the information (But forgot to notify T-Mobile of the change so the system didn't recognize and I had to spend 30 more minutes with tech support. Then I called my wife and 'the clicking continued. T-Moble says it is a defective phone and they will replace but I will have to pay a $10.00 shipping fee. DO NOT WASTE YOUR MONEY WITH THESE CLOWNS. They change the terms (Just added $1.50 for sending a bill) and just send you phones that are broken. A waste!

I kept on. I called them in March 2008 to complain that I didn't have service at my home or in the surrounding area (my work). They told me that they will pass that they were aware of the 'weak' area and would pass my information on the appropriate people.

Noting that nothing had changed I called again in February 2009. I received the same response. Now that my wife is pregnant and I'm not getting her calls I realized the need to have better coverage. I called them (Aug 2009). They noticed of my prior complaints but could not provide any reason why the service was still lacking (they did admit that my area was still a known weak area). They tried to 'up-sell' me on a Wi-Fi home service. They also offered to pass my information along again.

I asked to speak to someone regarding canceling. The next person I spoke again offered to bump me down to a lower plan (which would extend my contract) or the Home Wi-Fi Service. Then if I were to cancel it would be $200. I explained that for over 2 years I was getting poor service and because of that, they should not be charging me. They stood firm. I asked to speak to a supervisor and was told the Supervisor said the same thing (I never did get to speak to one).

I don't understand why I have to pay $200 to get out of a contract for a service that is woefully lacking. My house, surrounding area, and my place of work are all poor reception areas that they have admitted to being aware of for two years. Surely I must have some other recourse than to pay $200.

I may (if necessary) send a copy of this letter to T-mobile, but any help you can provide would be greatly appreciated.

but they could not do anyhting, they told me to try and make arrangement with them (t-mobile)and gave me two names and addresses to call and write which i did to no avail, no answer to my letters and no answer to my calls, i even complaint to to washington, but i have not received any response yet maybe they have way too many complaints. once t-mobile took over i started receiving text messages which i was charged for, i was even charged for some services they said i took. first the phone was for emergencies only, that is why i took the cheapest 20.00 deal, now is sometimes 44.00 or 39.00 it keeps changing every other bill and they said is because my calls are over.

now the phone hardly works and am still paying the same even though i call and they said i needed to change my suncom to a t-mobile phone for an additional 275.00 dollars, so i can get a better and no drop calls reception.and forget about calling for help, they cannot help nor they can eliminate the extra charges.so i wait until next year june so i can cancell my t-mobile and put that phone under my truck tires. what to do,, what to do,, i guess just wait.

ah.! they told me that extra 175.00 charge for an early termination is to pay for the phone and paper work.. imagine a 175.00 dollars phone that doesnt work and gets so many drop calls is unbelievable. cant wait for the state start to regulating theses cancellations fee from all wireless services. i really hope someone can help

I signed a 2 year contract with TMobile on 2007 Nov. 3 Months back I moved to my new apartment in Atlanta for my new job. My office is few blocks from my home. The problem here is I don't have TMobile signal in Home nor in my office due to which I had to come out of my apartment to call someone or even to listen to my voice mail. I called TMobile for couple of weeks back. I explained them my situation and they said their technicians will look into it.

I called them again after a week, they told me that they dont see any issues with the service and it might be because of the apartment. But other service providers like atnt work fine in my office and apartment. I told them I want to cancel my contract as I am unable to use my phone and more than that I am unreachable. They came back saying they cannot help me in this matter and if I want to cancel I need to pay 250$.

I told them that I am canceling as TMobile is not able to provide me service and I dont want to waste money for something that is useless to me. They again told that they cannot help me and its my problem. They also advised me to take Atnt service until I finish my contract and pay for both TMobile and Atnt. The response from TMobile was very dissapointing as I was their customer for more than 4 years. I am really desperate to get a new service provider but I dont want to waste 60$ a month for the next three months paying to Tmobile. Please provide justice for me.

thank You

The service was severely mis-represented to me in more than one manner.

I needed three phones with nation wide coverage and no roaming (I was at that time a contract driver and should you have problems on the road you can be on the phone for literally hours getting the problems resolved and not to forget your or someone else's very life may depend on that phone and that service!) plus controls over one (young adult that can't seem to be able to control their phone habits).A reasonable price was also in this deal as my work really varies.I asked about the two year contract if one of us lost a phone or if for any reason we needed to drop a line would that require the termination fee.I was assured that if a phone should get lost or no longer needed that the termination fee would not apply for even two lines.That the termination fee would only apply to the total termination of service and the contract really read out as that statement was true. (NOT The Case AFTER Your Sorry Self Signs On The LINE!The wording is very misleading!!)

First month into it we had several problems.Top 2 being...

1..Service of any reasonable quality is virtually non-existent.Dropped calls are quite the norm and can be expected each and every call! Audio quality is Extremely POOR so even if your call hasn't been dropped yet you are constantly having to keep repeating and have repeated to you any conversation!

2..With parental controls your minutes are taken off your monthly minutes and your "Fave 5"! If you call anyone on your "Fave 5" these minutes are also deducted from your anytime,any one,any where minutes!!.This leaves you unable to call anyone or receive calls except during the "free" hours! (Kind of defeats the purpose of "Fave 5"!)
Before the end of the first month I had missed a couple runs.Which is Real Money and very needed!
I contacted Customer Care (There is a joke!) and was assured the running out of minutes with the "Fave 5" minutes being held against me was just a setting problem and was resolved at that time.

..NOT TRUE!!!..

So feeling confident I head into my second month.The Crappy service is a severe aggravation but we all learned to stand outside on as high an elevation as is available and limit your call to less than three minutes you will have a bit of a signal and three minutes is kind of the time limit before your call is dropped.(If your call isn't dropped in the first 30 seconds! 3 minutes is a rule of thumb and certainly not always true!)

I got a run in the first of the month and another the following week.Third run,third week my minutes ran out going to Kansas City. Couldn't even call my "Fave 5"...(I have a witness to that fact!)Again to "Customer Care" We have it now they told me.
Boy did they ever,Voice mails might even take up to 3 days to be posted and retrieved.
So..

Lost my Contracts,seems as they don't need someone they can't get in touch with to take care of just in time deliveries.

Can't even get one phone turned off without paying early termination fee and can't afford a pre pay deal as I am locked into a two year contract with a Company that DOES Not Deliver what they say they will...Although I guess they do in a fashion..it all depends upon location,time of day,phase of moon,humidity,wind.and other almost metaphysical elements....

A Word From a FOOL to those WISE enough to read this....DO NOT GET T-MOBILE..or you will remember the old saw "You get what you pay for!"

All I want is away from T-Mobile "Service"!!!!

* I can't browse any ringtones, wallpapers, etc. I have called customer service and I have been told that the page is being updated and it would be up in three hours. That was three days ago.

*And to top it all, if you get frustrated with their poor service and their lies and want to change providers, they will actually dare to charge you $200 to get out of the contract!!! Does that make sence?

We have been with t-mobile since 2007... We just renewed our 2nd 2 yr contract, and of course all bought new expensive phones becuase we were able to use our upggrade. I recieved a letter the other day from t-mobile saying that they will be cancelling our service as of the 18th of August because our phones use other towers more often then they are using the t-mobile towers. When I called in for further explanation, they said due to the fact that our phones "roam" so much, it costs them too much money, and therefore that is why they will be discontinuing our service with them.

They will not refund the new phones we just got, but suggested we sell them online, and the only way they would allow us to continue service with them is if we can verify that we are moving (in the next 90 days) to an area that has more than our current 2 bars of service. I'm wondering why we were ever offered this service to begin with? Can they do this? They act as though they are doing us some huge favor by not charging us the $200.00 per line for cancelling our service! The purpose of a contract is to protect both parties involved... where's my protection?

My roommate and I have had T Mobile ever since it started out as ATT, then Suncom. We had problems before but now its almost comical. We've been through at least six different phones from different manufacturers and always have the same problem- no bars, having to go outside and literally wave the phones in the air until we get at least one bar. Today that hasn't even worked for me. My roommate, being an attorney, has called them numerous times to no avail. Even a supervisor told us there was nothing he could do except pay the $400 cancellation fee. Can anyone do anything or do we have to wait out our contract thats not up until 2011?

They offered phone service that they could not deliver. I simply wrote my name, and walked out of the store with a BlackBerry phone which I would be happy to give them back, but all they want is too rip me off more. I honored my end of the deal, but they could not. I could not even make a phone call from my apartment, and a few miles away, where I usually go I go not make a call too save my life much less anything else.

Two Issues

2. False charges put on bill by Giselda removed by manager after multiple calls and in-store visit. Cancelled and forced to pay $400.00 cancellation fee.

T-Mobile, under the contract stated that I would have phone service if I signed a two year service agreement, which I did, and walked out of Wal-Mart with a Blackberry phone with all the bells and whistles one could imagine with my signature, yet I could not make a call few miles away from where I currently reside. Often times I did not have service from my apartment. I went too the outlet store in Lapalco, La to pay my way out of the contract. So, all I ask is why should I pay them a penny more ? I left a voice message with T-Mobile telling them they can have thier BlacBerry back. I am still waiting for a reply.

They do not know when the services I pay for will be restored. They do not notify their employees or the general public. They do not have a website with updates.

So I just got my phone and I do text a lot. Sometimes when I want to send out a text message it asks me if I want to try again and when I press yes it does this again. It sucks because I'm on summer vacation and I don't have minutes so I can't call my friends... I likes T-mobile when I first got it but now that I've had it for a while... It sucks. Even when I do have service in this particular area... It still does this. Sometimes when I call to check my voice mail, the sound goes out. (I have a samsung blast.) I don't know if this is just the phone or the carrier. But thats my complaint on T-mobile... And maybe the phone.

We have been with T-mobile for 5 years monthly bill has always been paid. 1 year ago we moved to Alaska ( USA) today in the mail I received a letter from T-Mobile telling me that effective July 7, 2009 they will cancel my service. Why because they no longer want to pay roaming charges. I have a contract with them for 2 years! My contract says anywhere in the USA. I feel this is very wrong, I called T- Mobile and let them know How I feel. If I just up and canceled it would cost me 200.00 they do it just because they want to..Why is it they can just throw me out for free...?

The new T-Mobile G1 phone came out just before I was scheduled for a speaking trip to Europe. While shifting my account to T-Mobile in order to get the phone, I told the employees that I was about to fly to London and wanted to get things set up before I left. When I arrived in London, I found that the phone didn't work there.

On further inquiry, I learned that I had been signed up for a Flexpay account, which did not provide service outside of North America--a fact I was not informed of at the time, even though the people signing me up knew I was about to take my new phone abroad.

Investigating when I got back, I concluded that I had been signed up for Flexpay because I had no credit history--I have not borrowed money for something over a decade, live in a fully paid for home, am reasonably well off. T-Mobile provided no way in which I could demonstrate that I was credit worthy. Furthermore, even if I had done so, the only way of shifting to an ordinary account was to cancel my current account, wait ninety days, and then try to sign up anew for an ordinary account.

I am thus stuck with an account that does not work, for me or members of my family abroad--my daughter is currently spending a month in Italy--with no practical alternative other than leaving T-mobile and consigning my high end smartphone, which no other carrier supports, to a drawer.

Same issue last year, correted within 5 days. Problem started Feb. 2009. Can only recieve & make international calls from England. No service Ireland, Spain, France, Germany, and Belgium. Have reported issue six times. No assistance, no credit. Have been spoken to rudely, bounced from agent to agent, hung up on today twice.

Today I was told my excuitive customer Service, I would have to pay for call from hotel phone to correct issue. Last year a representative called my in England and we worked through issue. It was corrected. He even offfered to give e credit for test call from my husband. We did not, at time excellent customer service. Do no understand why I must pay over $20.00 for call to T-Moble international, to be put on hold, hung up on.

I feel T-Moble should call me at the hotel. If T-Moble wants me to pay this problem to be fixed, I feel our contract with both phones should be broken without a early termination fee.

My first request is for T-Mobile to address this issue in a professional, courteous, and consideration manner. Since I have two t-mobile cell phones, Other Family members with t-mobile numbers: Mother, Sister, Nephew (in Florida) can not call me in europe nor can I call them. Friends in England can only call me when in England, this is also a T-Mobile Delta Airlines account.

The coverage is not as advertised. Calls in San Francisco and Marin Counties fail or get dropped repeatedly. The advertised coverage included these areas -- all noted in "best" coverage dark green. This poor to non-existent coverage renders the service useless to me. Over $200 for my having to buy my way out of Verizon to get T-Mobile, plus the $100 or so per month I spend on my plan. Not to mention the Blackberry i bought to go with the new T-Mobile servie plan.

This is a statement about why I will not renew when my contract expires.

When I bought my t-mobile motorola phone and t-mobile service from the t-mobile store in the Bonita Plaza Shopping Mall in Chula Vista CA, I told the sales rep that what wanted to do was have my computer send me updates on my daily appointments, send email to my computer, hook my laptop to the internet and generally integrate my phone and internet services. I was told that I needed an air-card of some kind to fit in the slot in my laptop. So I bought the motorola flip phone and then shortly thereafter the air card.

When I tried to hook up the air card it did not fit in the hole in my Dell Laptop. I called the technician and was told I needed an express card.

I asked for an express card and was told that it would not be available for another 3 months. At the end of 3 months, I called again and got the same answer 3 more months. After a year of this I finally cancelled the sservice. I guess I am too stupid to deal with t-mobile.'

Then my motorola phone fell apart with one of the screws falling out of the case. I was told that I could not get it repaired. I bought a Nokia.

I could not send text messages because when I tried the keys just put in scrambled letters. Just recently all of a sudden the keys started working normally and I could send a text message.

So today I finally called 611 and asked how to send a text message to my email address and was told I needed to pay another $10 for that feature.

Enough, when my contract expires I am going to whomever will give me service even if it is AT&T.

Please send this message to corporate management.

On or about November 5, 2008 I found that there was a technical problem with my T-Mobile service and spent numerious on the phone with T-mobile Tier 3 data services prior to above said Date. I then called customer service and ask if my contract had ended and the customer service Rep. said yes the day prior it had ended (4th Nov 2008). I then said I want my service shut off because of incompatiablity with the data service that I had prior trouble shoot over the phone with Tier 3 data services of T-mobile. I was told it will be shut down on the 29th of november because it is the last day of my billing cycle.

I then asked for written verification? I was told there is no written verification. I was also told my monthly bill is the only communication there will be. A week later I call to see if there would be any adverse affect on my family plan for my children being I was cancelling my account? I was told no there will not be a problem with the family plan account even though I was cancelling my account.

When the final bill arrived in December 2008 I sent out a check and in the memo section of check I wrote final check. In the months that followed I call approx 5 more time and told customer service what is printed above and it fell on deaf ears. The bills kept componding and now it is in the hands of a collection agency. I spoke to a Supervisor about 3 weeks ago and explained my problem. She was Nickea. She did not give me any explaination and told me to pay approx.$200.00 plus dollars and it will be over. Through out my contract with T-Mobile I maintained my Verizon wireless account just in case of any problems. I am being harassed daily by automated phone collection by T-Mobile # three times a day for there money.

Loss of sleep due to constant phone calles to my home. Bills in the mail. collection agency threating my credit rating.

Calls to their customer service line results in nothing but frustration

Nothing

T Mobile promises that you may use their website and manage contacts, photos, etc, only to find out once these are placed in the site, you are not allowed to export anything to your desktop. THEY NEVER DISCLOSED THIS TO ME PRIOR TO ORDER SERVICE, ONLY TOUTED HOW GREAT THEIR WEBSITE IS. Also gave me poor advise through their customer service. In the end your info are held hostage by TMOBILE, as your information is not exportable. In addition you have this looming early termination fee if you need to switch to a service WHO can FULFILL YOUR NEEDS.

I have lost days of work getting my contacts in order, delayed business transactions, and have wasted so much time on the phone with this company. The administration is totally unresponsive. I want to sue them please have an attorney contact me.

everytime i try to call out the signal gets weak and the bars dissappears .i pay 155 every month and this happens every day..

I was originally a sumcom customer who now is Tmobile. Tmobile does not provide the quality of service I am used to receiving. I have given them months to "work the kinks out" but the service is horrible...constant dropped calls, charges on my bill I didn't sign up for and completely incorrect spelling of my name. I have since become temporarily disabled and have shopped for a cheaper plan. I notified Tmobile on 2 occasions of my dissatisfaction and received no reply until I switched carriers. Verizon wireless saves me almost 100 dollars a month on my family plan. Tmobile is trying to charge me 600 in early termination fees even though I never physically or verbally signed a contract with them or upgraded service while under Tmoble.

I have had problems with cell phone for a month now. I have 5 cell phones on my acount with t-mobile. I have been a customer since 2002. It was suncom but t-mobile bought them out. I have never had problems until then. My phones go in and out people on the other line can hear me but I can here them. I have call 6 to 7 times , went by the store and even emailed them. I am still having the problem. I can't bairly use the phones due to not being able to be heard. When I call They will tell me that they are resting the network for the phones and that should fix the problem but in doesn't. Tech support don't seem quilified enough to help. What can I do?? bad service but still have to pay the bill.

I needed to go on a business trip to London. Contacted T-mobile to insure I'd have service. They suggested a phone and I picked it up at a local store. Two year plan, of course! Got to London, no way would the phone work. Went to the T-mobile store they said the model I'd gotten from T-mobile in the US was one of the few that wouldn't work in Europe. Got home, NO satisfaction, stuck with two year plan. Rude customer service, said I should have asked more questions.

I've been with tmobile for quite some time now. recently i added the family plan to my phone so now in total i have 4 phones on the plan. in the beginning there were intermittent problems with service and drop calls. numerous times i've contacted the customer service dept dealt with technical support and felt assured that they would do their best to help resolve any and all problems. i was so happy with the service that i then added tmobile home plan to the house phone. in the beginning it was ideal. then we would have intermittent interruptions with the house phone service.

i contacted tmobile numerous times, even time warner was contacted because we thought maybe something was wrong with our cable service causing the problem. they determined on their end that the problem was not theirs. tmobile sent me a new sim card to help resolve matters. at first that was ok then we would go long periods of time with no service at the house. (2-8 hours) phone calls are constantly being dropped on the cell phone and rates are increasing. i didn't know paying less for service would actually cause me to get less service. i need to know how to get out of my plan with out paying the large termination fees.

We do not have covereage where we work (Point Reyes Station, CA) but since our home address is in a covered area T-Mobile doesn't agree to remove the early termination fee. Futhermore, where we live (Napa, CA) most of building we go to (mall, store, restaturants, etc...) we do not have coverage either.

We can't receive or make phone calls, miss business calls (my wife is self-employed) thus we miss business. They ask us $400 of early termination fee ($200 per line) although we signed up at the same time under the same family plan.

T-Mobiles system was seriously damaged by Hurricane Ike. Unlike ATT or Verizon [who had their systems back up and functioning normally within a week], T-Mobile took a considerable amount of time to repair their system. While their system was damaged, they still charged their customers by the minute, despite the huge amount of dropped calls their damaged system was causing. There is no dispute over the fact that T-Mobiles deceptive trade practices showed that I used over 2500 minutes during my September bill. The dispute is over the dropped calls that caused the overage. T-Mobile charges each call on a per minute basis. If a call lasts 1 second or 60 seconds, it is billed as 1 minute.

These deceptive trade practices involving the dropped calls happened for more than 3 weeks after Hurricane Ike visited Houston. [The latest dropped call incident I experienced was October 23, 2009.] As an example, there were numerous times when I would receive a call and 15-20 seconds later it would disconnect [dropped by T-Mobiles system]. I would call the person back and after 20-25 seconds the call would be dropped by T-Mobiles system, again. After a while, I would call the person back and finish the conversation in 10-15 seconds. My total time on the phone was less than 60 seconds [1 minute], however T-Mobile charged me for 3 minutes. This scenario played out numerous times each and every day. At no point in time, except for the September Bill, have I exceeded 1500 minutes in a month. I would not have exceeded 1500 minutes in September, if T-Mobile had not dropped the huge amount of calls I made in September. They want me to pay over $450.00 for their defective system and their lack of reliable service to our area. I disagree.

They intend on putting the $450 on my credit reports, causing my credit score to decrease.

On February 19th 2009 my T- mobile voice mail retrieval routed me to someone else's voicemail. I called customer service 3 times and waited for a total of 1 hour 45 minutes without speaking to a live person, I kept landing in this holding system I have never experienced before. When I got home I called on the land line, keyed in my cell number and back into the holding system.

When I didn't self identify I got straight through. They had no explanation for what was happening. The following day, Friday 20th Feb 2009 I twice called and encountered the holding pattern again. When I called on land lines if I didn't self identify I got through. Friends around the country then tried my number to reach T Mobile and EACH time they landed in the holding pattern. When they used their numbers they went straight through, it was ONLY my number that resulted in this problem. I am now concerned that T Mobile blocks customers (they deny it of course).

I have been with them for 7 years and loved their service yet have had a series of bad experiences since Christmas 08 and have been polite but vocal regarding the problems. I am now thinking of leaving T Mobile as none takes this issue seriously. When I do get through (without using my cell number) they deny they do this but my experience so far is out of sync with what they say.

I missed 2 meetings on the 19th due to being unable to access voice mail or customer service

In Jan 2008 I moved 5 blks. My cell service at the 429 address was acceptable, not great but acceptable. Upon moving to the 132 address my service degraded severely to the point where I could not make or receive calls from my home. I am self employed and use my phone as my primary business phone. I placed a call to T-Mobile describing my problem they insisted the coverage in my area was excellent and said they would issue a work order (ticket) to have the tower checked. I asked for the ticket # for me to use as a reference for follow up they refused to provide me with the ticket # though said they would call me back in two weeks with a response.

T-Mobile never returned my call I called again approx 6 weeks later and no evidence of the work having been performed or any action taken was recorded. I was again told the service in my area was excellent and that they would follow up with a technician and provide me with an update. Again I was not contacted by T-Mobile nor was there any form of follow up. I called T-Mobile for the final time in late April to resolve the issue T-Mobile maintained they were not responsible for potential issues related to building construction, etc. T-Mobile informed me that I was unable to cancel my service due to the length of my service contract.

The only solution according to T-Mobile was to utilize my existing wireless internet router as a means of obtaining my T-Mobile cell signal which I would have accepted as a resolution until I was informed the solution would require me to purchase a different type of phone at the cost of $300. I informed T-Mobile that my contract did not require me to purchase a $300 device in order to receive general service this new requirement was over and above the original agreement. As a last resort I cancelled my service. I was charged an early termination fee (which has since been waived) in addition to $330 for my last 1.5 mos of service.

I am disputing the charge of $330 for the following reasons: 1) Usage of my cell phone was drastically reduced between Jan and June 2008 due to a lack of service. Any calls made from my home? were made at a minimum of 1- 2 full blocks from my residence as this was the closest to home I began receving a signal. 2) I spent several months trying to resolve the issue with T-Mobile during which time they were non-responsive and denying a problem existed. T-Mobile ultimately suggested my residential building construction was the cause of the problem.

At this time I use Verizon and have no problem receiving my cell signal from the exact same residence. During the period of time I pursued T-Mobile in an effort to correct my problem I paid all monthly service bills in full though my service was unavailable to me in my home/place of business. I paid for a service in full that I was only receiving in part while my service provider avoided (delayed, etc) addressing the problem. My denial of payment is my only recourse to recuperate my overpayment for the previous 6 months of partial service.

T-Mobile has sent my account to collections for the amount of $330.24

I have been with T-Mobile for over 5 years and recenlty I was forced to leave my contract with T-Mobile due to the fact that they were not providing adequate cellular service. I live in Irvine, CA and work in Anaheim Hills, CA. Making calls either from my home or work or any point between was extremely difficult as I would drop at least 30% of my incoming or outgoing calls. The number of dropped calls became so bad that customers and vendors starting to complain to me that in order to keep doing business I should get a better service as it became embarrassing when so many calls were being dropped. In December of 2008 i move to Verizon and I have been happy with the quality and reliability of the service.

I have been issued a bill for $299.00 which includes my last month fees of $99.00 and a $200 early termination fee. I also feel I am entitle so a 30% refund of all my monthly service fees(less usage) as they did not provide me with the service promised in the contract.

I have been a t-mobile customer since 2001, ever since I've had a cellphone, and despite occassional issues, I've been a loyal customer. I am apalled at he treatment that I received today from customer service. There has been some sort of glitch with t-mobile's service whereby all phone numbrers in the NY area beginning with a certain prefix have been unable to receive text messages.I believe that I have been patient, but it has been over a week, and all t-mobile keeps saying is we are aware of the problem and working on it.

I understand that because it is a troubleshooting problem, they are not clear on when the issue will be fixed, but all they are offering me for this huge incovenience is to change my phone # for free. I am a freelance writer. I cannot change my phone #. Besides, the cost of changing my phone # would be $15. As I am never on the phone and communicate mainly via text message, including with employers, I am suffering as people do not undertand why I am not getting back to them. The cusomer service person was snappish and dismisive. I am very upset.

I missed an important meeting about a possible freelance job as the director sent me a text message changing the location. In addition, I am working on a set where I cannot be on the phone and we communicate via text. I am thus unable to do my job. I have no idea what other important messages I have missed because I have not been receiving texts for over a week. This is ridiculous.

There seems to be a problem with one of their towers where I live. Since November 2008, whenever I use my cell phone, the person on the other line hears a horrible noise but I don't hear it. It only happens when I use my cell at home. I've called numerous times and every time I call they put me through troubleshooting first althought I've already told them it's not my cell phone. All they can do for me is give me bonus minutes that I can not use because I already have enough minutes since I can't use my cell phone when I'm home.

The result of this is that I've signed up with AT&T. I can not cancel because my contract doesn't end until 2010.

i had sprint for about 5 years it wasnt great but i never had a dropped calls until i want to change me service to t mobile big mistake.

bad service, lots of dropped calls, i hate talking to customer service from the other side of the world they make you feel stupid and cant understand them.

I live in FL and travel to DC for work every month, as well as travel overseas. I selected T-Mobile because the service was represented as excellent in DC and available in many overseas countries. I am unable to complete most conversations in DC because of dropped calls at both Reagan and Dulles airports as well as throughout the city. While on my cell phone with a resolution agent with T-Mobile in January 2009 the call dropped and had to be reinitiated by the agent three times.

The service overseas is not as represented. You must travel overseas in order to find this out, however. Reviewing other's complaints online reveals that misrepresented coverage is a relatively common complaint. Lets move on to customer service. In trying to resolve this and terminate the contract, I learned the following: Although the male representatives I spoke to identified themselves as Ryan, that is not their names.

My husband who is a lot calmer than I in this regard was nice to one rep and he admitted his name is not Ryan but Thomas, he just calls himself Ryan. No one will give last names, telephone numbers, email addresses, or any method of contact other than the main number should you want to follow up with that rep on resolution. You must rely on the fact that the last person you talked to properly documented the conversation so you can pick up where you left off. Not always the case.

My husband has worked in the Contact Center business for many years and he told me that is generally the sign of a customer service department that deals with a lot of misled, angry customers. T-Mobile replaced the phone with a new one and that phone behaves the same way as the original. A subsequent call to Jennifer/Supervisor reveals that her coverage map shows the areas in which there have been problems shows 5 bars, 4 bars, 3 bars and areas where you can only make and receive calls outdoors. This is in Georgetown and Washington NW! The advertising coverage maps show full service everywhere all the way to the Allegheny Mountains.

Attempted resolution of this issue went out over many months and many phone calls and I found few who were compassionate, and many who were downright rude. Calling T-Mobile customer service is very much like talking to a collection agent. The mindset and personality is about the same. I warn everyone away from T-Mobile. Their coverage is not as represented and satisfaction is hard to come by.

Since registering with T-Mobile it has been one thing after another I understand that we have 20 days to try out the product but when service is not consistent it is hard to tell if the product is worth keeping. I had no problems for the first 20 days I had service at home at work but after a month or so I started dropping calls in certain areas I was embarrassed to tell friends who my service provider was not only dropped calls but not getting signals were I usually had gotten a signal and it takes about an hour to regain the same signal in that exact same spot, I only get service in certain areas of my apartment. All of this was mentioned to customer care who at first thought It was the phone and transferred me to a Wing Specialist? he had me clear out my memory etc even though I had just bought more memory for my phone, said that should help.

I am paying for a service that is not being provided to me, I have to learn to live with T-Mobile not providing me the service I am paying for. I am asking that T-Mobile let me out of my contract with out having to pay an early termination fee for two phones.

Above is the letter I sent to T-Mobile along with copying Robert Dotson as CEO of T-Mobile USA. I recieved a letter stating that I had pleanty of time to back out knowing that that coverage would not work. They have NERVE like i'm suppose to be in all parts of LA within 20 days. I moved offices at my company and did not get service in the new office so to them within 20 days you determine if you get coverage in every place you plan on visiting for the rest of your contract period. I just don't get it, i'm sure i'm not the only one.

After having been with T-Mobile since 2002 and having 5 phones for business..I have allowed 2 contracts to expire and switched another one to Verizon..We have had such poor service with dropped calls, poor coverage, etc over all this 7 years that I have finally had enough. I have in the past tried to work with this company but can no longer afford all my time being put into " working" with them..trying to run a business with them is COSTING me $$$. The past 2 months has been especially difficult with dropped calls and bad reception..I want out of the 2 remaining contracts and T-mobile will only let me out of 1..trying to force me to buy out the remaining contract for $200.00 This is not fair and resembles extortion in my opinion. How can I be held to such poor service!!

I had t mobile at home and experienced multiple outages. they tried to blame the isp when at one point they said even if there is a minor brownout, their service would be down. i complained and complained. finally i couldn't handle leaving my children alone without knowing if they would be able to call 911 if they needed to. i called verizon and got back a phone service which does not give me heart attacks worrying if my family will have the ability to call 911 if they need to.

I called t mobile and said due to their inability to provide consistent phone service, i need to replace the phone service. Tehy said regardless of thier lack of service, i will have to pay a $200 termination fee as well as eating the $100 modem. these people are thieves and are demanding fees regardless of their lack of providing service. they should be stopped financially badgering people when they fail to provide the service they are not providing.

We have been with T-mobile for a little over a month. Our first bill was due on 12/25/08. Seven days after the due date, our phones were turned off. No where in the materials that were sent to us via e-mail or in the paperwork we received with the phones, does it state that you only have seven days to pay the bill. They charged us $20.00 to turn the phones back on and refused to let us speak to anyone in customer service until the bill was paid in full. The service is horrible; dropped calls, delayed voice mail and text messages, no bars - even at our home. Half the time, we miss calls because the phones do not even ring. The customer service is rude and down right deplorable.

We are more than infuriated with this company. They turned our phones off with no warning. If we had been in an accident, needed to get in touch with our children, we would not have been able to do. It is unreasonable that they expect you to pay the charges before they will let you speak to customer service. They are placing automatic blame on the consumers. We have turned them into the Better Business Bureau and the FCC. We want our contract terminated with no penalty to us. As a company, they should be ashamed of themselves.

I called t-mobile about 3 weeks after I started my service to complain. I have weekly problems with my text messages and dropped calls. Literally every week! I asked about cancelling my service the first time I called to complain and they told me that the 'buyers remorse period' for t-mobile was only 14 days. I thought all carriers had a 30 day buyers remose period? I want to cancel service for both my phone lines with no termination fees, but they keep telling me its not a problem with their service.

Yet when I called in weekly to complain about my service they would say 'oh, you're right, you still have text messages left in your plan...let me add the amount of back to your balance', then it would work again. This gets old when you have to do it weekly and wait for customer service and then you're talking on the phone and your phone just drops the call. I pay over $170/mo for service for 2 phones!! This is too much money for the service I'm getting.

The service is very bad, I missed a lot of call from work and family, the signal dropped off, I cannot make any call inside the house or inside the building, I have to go outside. Got a lot of unexpected text and get charge for it. Almost got fire because of miss call from work.

I am writing about an experience we have been having T-Mobile. My wife and I had a family share plan with them for almost 2 years. 5 lines total. This will be important in a minute. Since October 10th 2008 my wifes phone and my phone only work intermittently. It is not an issue with the phone or reception it is a network issue. When people call they are told that the number they dialed is disconnected or no longer in service. They cannot contact us and they cannot leave a message. They can only wait to get through to us again later or hope we call them or be lucky enough to reach us at home. Sometimes these outages would go on for days at a time where we would not be reachable on our cell phones. People could not call us and we could not contact each other.

To this day T-Mobile does not know what the issue is and could only offer us two resolutions. First was to get new numbers (our ph #s are almost 10 years oldMANY people know them) or second was to switch carriers. Switching carriers was actually an option that was offered by Brian in Tech support on 12-4-08 when my wife was spending one of her many hours long times on the phone with T-mobile trying to resolve this issue. When it happened again (we have lost count of how many times this has happened.) on 12-31-08 it was too much for us. We switched to another carrier. We had our numbers ported over and everything appears to be fine, no reports of our number being out of service?. We called T-mobile and told them that we thought it would be fair if we paid our final bill and paid the termination fee on one line because we had just received a promotional offer on a new phone for that line but that they should waive the fee for the other 4 lines since we were having so much trouble and their tech support had offered it as an option.

The best that Robert R. could offer was to waive 2 of them. He said that if we read our terms of service it says that we are not guaranteed? service. Now I could understand not being guaranteed reception on a cell phone but I am supposed to accept that T-Mobile expects that people being told your number is disconnected is up to par as far as they are concerned. That is totally unacceptable to me. But according to Robert it is within T-Mobiles Service Expectations. I would like your advice on who to contact at T-Mobile to resolve this. I also want make it known that apparently if people receive a message that your phone is out of service and it is an issue that you are having for MORE than three months..T-Mobile will just point to their contract and say.?Sorry, we dont guarantee service. Dont cancel your service though or well charge you $600 in termination fees.

I also want to report this to the better business bureau. I want to make as much noise about this as possible. I can not BELIEVE that T-Mobile would offer such poor service!!!!!! Tell me anyone else you think I should tell about this and I will. Remember 3 months.we have been having this problem for 3 months and they could not fix it. We feel that we gave them more than enough time to resolve it and are tired of it looking like we dont pay our bill or something when people call. Remember THEY even offered?Switch to another carrier?since they could not seem to figure out how to fix it. We have copies of all of our bills and names and dates of everyone that we spoke to if that would help, but I just hope you can tell me how to proceed or who to contact about this. Thanks for listening.

T Mobile has been a pain since I got it. I always have dropped calls, hardly any service and now, there's something wrong with the towers and everyone from Lebanon to Chambersburg with T Mobile has been out for about 10 hours almost 11. We were told that the problem would be fixed in a short time, within 3 hours, and it still isnt. I am very upset about this and it makes me really angry that I have to pay for this by the day and today counts even though I have not been able to use my phone almost all day. I have lost contact with important people that I talk to everyday and this is annoying because all of my family has T Mobile and they are using up the house phone so I have no way to communicate with important people!

Since this morning the cell phones are not working on the area T- MOBILE, and when you call T-mobile the only answer is the they will be open tomorrow morning at 6am ET

im not be able to talk to any one all day long

I have been with T-mobile for almost a year. Our contract is up in two months, but not soon enough. They say that they have great customer care, but even though they are polite, they are useless and rarely solve any problems. Even though they sent a technician out to our home who admitted that our service is poor, they refuse to let us out of our contract.

We have not had adequate service since we joined and they refuse to admit it. They have no proof that we have gotten service and have not made any effort to help. They have lied about sending technicians, quoted prices and then charged much more, lied about their policies and even cursed at us over the phone. They charge more than any other company to stop service as well. This is a company I will not endorse under ANY circumstances and tell people how awful they are every chance I get.

t-mobile provides very poor cellular service. frequent drop calls, echo efect and interrupted service

Poor or no t-mobile reception, when Tmobile tells me their service is good. it takes me dozens of calls to make one phone call - even then, the phone drops my calls all over Phoenix Metro area. From my home (tmobile store 1-mile away)reception is non-existant, even though the coverage map shows excellent coverage. I am told for more than 4-months that the problem is temporary and they are working on fixing a tower problem. I am not able to use my phone, but tmobile insists than I pay my bill and I can't cancel my service without paying a $400 early termination fee. I want to suspend my service until they fix the problem - Tmobile says no-way - I must keep paying.

I use my phone in my business and am loosing thousands of dollars in lost revenue because I can receive or send call. and when I do recieve or attempt to call - the calls are dropped. I am losing patience and get lip service from Tmobile that they are working on a solution. I want to terminate, but don't think I should pay the termination fee because tmobile cannot provide service. I would like to suspend service until they can fix the problem, but still, must pay a $400 termination fee. Really frustrated.

We gave up our land line and signed a 2 year agreement for which we paid our daughter in advance. Two months have gone by. We've had problems with our Ambit modem and the Netgear router needing rebooting every so often in order to receive calls. About a week ago, the phone began to have loud static, something like X-Files Mulder and Scully Static. We could not receive or make calls.The internet continued to work. I spent all day with tmobile trouble shooting the problem. After a marathon session, they said someone from a different department would have to do a trace to make sure that AT&T (the original carrier that we switched from 3 months ago and terminated was not messing with the lines). The tech said that someone would call back in 4 hours. Well that never happened.

I have a question for tmobile. If the router is broken and it retails for $60 at the store and you spend 10 - 15 man hours to send this thing instead of telling the customer to go bring the old one into the store, then don't you need your head examined? What kind of business are you running?

Tmobile continues to deliver poor services and is insisting that I pay a fee to leave their service. 1) they have taken 36 hours to give me a new number though they mislead me to believe the process would be instantaneous. 2) One of their employees erased my voicemail box without my permission.

Emotional distress over loosing my voicemail box that was full of personal and business messages

I took T-mobile service from january this year for myself and family(1+3). From the beginning The mobile phones were not working from home. when i contacted them they told me that they will install tower in 90 days. Until today we can't call anybody from home using the T-mobile. I have to go 1 mobile away from my home. I managed until now to go away from my home or from my work place.

I was paying full amount without calling anybody from home using T-mobile. They cheated telling me it will work after 90 days. Pl get me the compensation for the bad service

I was with t-mobile for 7 years,but the last year there covergae and service got worse,Dropped calls,poor signal,etc,but when I switched from a family share plan to my own plan,they stuck me with 1 year contract which I was not told about,well I wasn't has proactive has I should be so I got hit with a $200 early cancel fee,well I contested this and they offered that I could come back,no offer to eat the 200 bucks or something eles to win my business back,

Well point of fact Verizon doesn't stick you with a 1 year trap when you switch plans,it's no wonder they are losing out to Verizon and ATT.By the way My mother is having the same problems with t-moblie but she also stuck in 2 year trap and my sister(ex-t-mobile) employee is also having the same troubles,of course she laughs because she was in customer service and she got phone calls about the same problems.I think T-moblie should print on their bill,that they should have some warnings regards early term,fees I didn't see any info on the 2 pages of the bills abput term.fees.

I was stuck with a $200 fee and when I told the service rep Gleen(who was very nice by the way)he only offered me a payment plan.LOL

After being hung up on 4 times asked to speak with manager. put on hold over 30 minutes each time. time wasted 3 hours.

A couple months after i got my service the phones were going bad no signal,calls dropping,the screens would go blank i would hardly receive any messages I kept going to almost all the tmobile stores i could find and they just kept telling me to call customer service and i kept calling customer service and I just kept getting the run around and everytime i asked for a superviser the wouldnt let talk to them and they just kept transferring to different people.

Alot of waste of time that we dont have and lots of money! payments are always on time .

I called to identify that I did not have coverage at my house. Tech support verified that I did not have service. T-Mobile wants a full $200 for contract termination after I have had this phone for a year. No offer of pro-rate fees. I have called twice and am not giving up.

No coverage on the cell in the house. They told me for another $10 per month they would hook up a router for Wi-fi coverage in the house. And I woold have to purcase a new phone with Wi-Fi.

I ordered two lines with tmobile home service in August. They never work, the lines are always shutting down and I have no dial tone no calls in no calls out. I live in the hills where I have no cel phone service. So I have had to spend a lot of time driving 25mins to be able to call the tmobile to tell them the phone does not work. Also I have spent/used up a lot of my at&t cel phone minutes on hold with tmobile trying to get them to fix the phone. These lines have not worked for up to 2weeks straight. This last time they lost the dial tone last Wed until today (nov 5th to 11th).

The problem they have admitted is theirs. As three seperate supervises have explained to me" The router they used made by linksys looses contact and can not restore itself everytime the digital on line cable companies reset their systems in the middle of the night the tmobile home phones will go down." So they created a new software called Firmware that the customer is supposed to download themselves. The final catch....it does not work with MAC. So already to have this service you have to have another phone service or cel phone to be able to call from your house to let them know that theie service is down again and you have to be very computer savvy and able to navigate their download and you have to own a PC. I still have the advertisement, they did not mention any of these things as being needed to have service. And the compnay sells the routers knowing that they are flawed.

My problem is I only have Mac computers so I can not get the new software, they refust to send me a new router they will not send someone to my house to help under any circumstances, and worse they will not let me get a refund for any of this equipment when I cancel. They can not make these phone work in my house, they have suggested to me that I hire someone myself to come over and fix it or to bring a PC. The tech supervisor has refused to get me his manager, or associate director or an address for customer service, first saying that they can't and always repeating that there is no one available to talk to me right now. They also told me that only they can write a written report and that I could not send one in myself. (even though the address is on the web site)

The tech person even said that the only place to write was the legal dept and that the do not anwser complaint. I said to him "How funny, a complaint department that can't take complaints because it has no address or phone number according to you, and the only address is the lawyers who according to you don't respond to complaints." What a joke this tmobile home is!!!!

Signed up for a cell phone for my daughter, reception very poor and lots of dropped calls, cancelled service and they stuck me with so many cancellation fees that they are not willing to renegotiate! So in the end DO NOT ORDER THIS SERVICE from T mobile. In my opinion, it,s false advertising. They stink, and I learned the hard way. The only reception you'll get is a bill every month for lousy service!

About 270.00 in fees that in times like these (the worst since the great depression)when it was their fault! Beware of these people my friends!

After moving from Dallas to Austin,TX, I discovered I do not get phone service indoors at my own home. However, on TMobile website, Austin, TX as shown as receiving full coverage. No one who has T-Mobile gets reception in my apartment. T-Mobile claims it is because of the materials my building is constructed with, yet my roommates (a Verizon client and an AT&T client) get great service in our apartment. Though TMobile is not upholding its obligation to provide service, they are not willing to waive steep termination fees for me to get out of a contract with them. Their contract is unconscionable and therefore should be void.

Since moving into this apartment on August 25, 2008, I have yet to be able to receive or make a phone call from inside my apartment. This has impacted relationships as people become frustrated when they cannot get a hold of me, my job, as much of my work requires a phone, and I have still had to pay my cell phone bill for the past three inspite of not receiving promised service. TMobile requires $800 in termination fees to get out of the contract.

I was having ALOT of dropped calls and had switched many different types of phones when finally I decided it was time to switch companies. the loyalities department tryed to keep me by offering a few phones to me free of charge, however, already having tryed a wide variety of phones this wasnt a good option. I politly told him that I was planning on switching to a different company and he threatened me with the dredded 'Termination Fee', which I feel I shouldn't have to pay due to the lack of phone sevice I had been receiving. he made no mention of proreated termination fee and said I would be responsible for $400.00 (two of the three lines were still on a two year aggreement).

one of the phones' contract would be up in November and the other one had approx. 18 months left (because I was once again, trying another phone- which they made me sign another contract). I feel as if I shouldn't have to pay the termination fees, at least not the total $400.00, a prorated amount would be fine, however, they want it all.

I am now either going to have to pay the $400.00 or let it go to collections and have my credit score effected by a cell phone company that doesn't prorate termination fees.

I called customer service to complain about lack of cell coverage and numerous dropped calls. I spoke with a very nice person named Courtney who said that I should speak with the long term customer supervisor and switched me over to Ricky This person was rude, not helpful and would not even agree to look at my cell phone bill ($120 per month for the past 15 years) to note the dropped calls. He was mean, rude, and this person should simply not be a customer service person for T-Mobile or any company. I will be switching my service due to the poor treatment I received from Ricky at T-Mobile.

Several months or maybe even years of dropped calls. Which would be obvious if this representative had bothered to look at my statement. I have tried switching phones, switching sim cards and all to no avail.

I have been a customer of T-mobile since 2006 and have had several problems with the company. I have called several times to complain and have continuously been given the run around and was made promises that never came to fruition. Below I have listed the number of issues that I have with the company. I am requesting that we have our cancellation fee be waived and let out of our contract in an effort to find service that will work appropriately in our home.

1) We have no service in our home. We have called on several occasions to complain about having no service in our home. We were promised several months back that a new tower would be put up and we would get better service. This has never occurred as our service has only gotten worse. Not only do our phones not ring in our home, but it also takes at least 3-5 tries to send a text message. Again we called and were given cheaper texting and promised the problem would be fixed. In fact I was told that this process usually takes about 4 months but since we are such good customers it would be put on a fast track and be done within the month since T-Mobile does not have a tower near my home. This has never been fixed, and it is a self admitted T-mobile issue.

2) If you look at our usage you will see that we cannot use hardly any of our minutes. In the past two months I know we have hardly even used half of our minutes. You can also check the call records to verify how many times a number is called back or the conversation is dropped short due to dropped calls. I am sure you can understand just how frustrating this is. Not to mention our phones are local to our family and since they cannot even call us, it is not even worth it.

3) My husband and I both work in law enforcement. I work for the Adult Parole Authority and my husband in the prison system. I have had several offenders on my caseload work for your company selling phones. I called and complained and was basically told that even if we left the company they would still have access to my personal information i.e. social security numbers, home address, phone numbers, etc., so basically too bad. If I was concerned about it I could call weekly and see who accessed my account, of course, after they already had whatever information they were after--not comforting.

4) I did not sign a two year contract with the phone ending in 6274. I specifically asked them when I got the phone and the person I spoke to at the store informed me it would not add time to my contract. Again another hassle. Our cell phones are local to family who live long distance in order for them to call us without having to pay the long distance charges. Well, they can't call us anyway because we are constantly dropping calls or cannot hear anyone. It is making talking to our family very difficult and frustrating.

Furthermore, if the electric goes out in our home our home telephone does not work, therefore, the purpose of the cell phone was so we would always have a way to call someone or contact police if needed. Again, we can hardly do that. It is a constant battle and very frustrating and annoying. I understand we are "under contract" but if we are not getting the services we are paying for then do the honorable thing and let us find someone who can.

We no longer want T-mobile service as none of the problems we have with the company have even been close to rectified and we constantly get pushed off on someone else who feeds us more lies. We are respectfully asking that the honest approach is taken and we are let out of our contract so that we can actually use our phones. Thank you for your time and consideration with this matter.

Well After Hurricane Ike hit Houston, My phone has been acting up. which has cause problems for me. My partner has been getting upset cause he thinks I am avoiding him. My job can not get a hold of me. I just went to T-Mobile from Sprint and it seems I went from bad to worst.

T-Mobile has really cause issues for my partner and I this week.

I bought an i phone and switched to AT&T. I did this because of bad customer service and dropped calls at T mobile. My phone had to be constantly turned off and on because it was getting "stuck" on cell phone tower signals according to T Mobile which would leave me with zero service. One time I called in and they reset my phone without my permission and it erased all my messages, they could not recover the lost information. This is my business phone and it caused me major problems. To top it all off, when I switched to AT&T I did it 15 days before my 2 year contract with T mobile ended (I was calculating from the date I started the application process, not when the account was officially activated). They would not budge and charged me $200 for cancellation fees. I will never do business with T Mobile again.

T Mobile service has not been working since Hurricane Ike hit 9-13; had zero bars for days and had to learn to text message just to get word out about safety. Service began working but had to drive 10 miles from my home to make and receive calls. One week after the hurricane, my calls will drop after about 3 minutes...I was on the phone with T-Mobile for 11/2 hours yesterday and over an hour today. I took my phone to the T Mobile dealer and inquired about the battery (as was suggested by T Mobile customer service) but was told we don't have batteries for phones.

Just tonight - was explaining how my calls are dropped after a few minutes and asked her to call me... our call was dropped, just like I said. BUT, she said sounds like I hung up the phone. I will get this matter resolved and will never ever ever have T-Mobile again. If I have to pay the cancellation fee, I will but I will send it with a note that T MOBILE rapes consumer.

I am disatisfied with my tmobile coverage. Hurricane Ike hit Houston on Saturday morning. I have had not been able to make or receive phone calls. I have been unable to reach loved ones and is this is unacceptable. Coverage in time of emergency is imperative.

Besides an incredibly large number of dropped calls, they have repeatedly been rude and unprofessional ... especially the supervisors. Over the course of the past 18 months I have been given incorrect information by every single person I have spoken to, and now on the eve of my contract ending, they supposedly have some reason for the contract not expiring for another two months. I feel they have lied to me repeatedly.

Now I have to pay an extra $200 simply for ending the contract when they had previously told me it was up. This after calling them several times to confirm the date.

My husband and I signed up for service with T-Mobile in January or February 2008 at a Kiosk at the Great Lakes Mall, and after about 2 to 3 weeks, we started to get dropped calls, no service, and could not make calls, or they would drop before they connected. We went to their service center in Auburn Hills several times. They would tell us that they were getting new towers and service would get better, which never happened. It only got worse. We had the SIM cards in each phone changed (we did not have the same type of phone), which did not help.

the sales rep in the store called customer service, and they said that they reconnected us to the tower near our home, that did not help. I could not hold a call while sitting in my bedroom, the calls would drop. We talked to customer service which did not help, they only repeated what we had already been told. My husband is a truck driver and he needs his phone for work and we need his phone to work so that we can keep in touch with each other. T-Mobile service is really bad. I have talked to other people with the same problems.

After about 4 months of really bad service and no solution, we cancelled the service and went back to Verizon (no problems since). I wrote a letter to T-Mobile and their response was they don't guarantee coverage/service. They turned my account over to a collection agency and now I am being harrassed everyday by a collection service calling me at my job for a cancellation fee of $400 for two lines, which I don't feel I owe because the service was awful and T-Mobile did nothing to correct the problems.

They are also saying that this will go on my credit report. We paid a monthly bill for bad service and now they want more money ($400 cancellation fee) when we never received the service that we paid for monthly. I would never switch to T-Mobile ever again. Before we signed up for service with T-Mobile we checked the service area on the computer and also asked the sales person, and was told that we had excellent coverage in our area (so not true).

We have five (5) cell phones and none of them work in our house except at the front door and in the driveway. We have numerous dropped and failed calls. Over and over again.

T-Mobile stated that they are only providing a service and it wasn't their problem if we couldn't get service where we want it. I told him then they are not providing any services we can use. I stated we would try turning off all five cells phones and request five new phones if this does not work the first week of September. I already know that this will not work but we are going to try it for ten days.

I do not think we should have to pay cancellation fees for this.

I signed a two year contract in July 2008 based off of a map of coverage. When I tried to use my phone in an area that was supposed to have coverage - there is NO coverage. The map and three employees at T-Mobile ensured me there was coverage in that area.

I asked to change my contract down to one year giving them the benefit of the doubt and wanting to wait one year to see if coverage increased. NO ONE at T-Mobile can help me. I spent 1 1/2 hours on the phone trying to get through to someone and received the same story. I noticed many complaints on-line for promised coverage for this company and they also didn't receive their coverage. Now I want out of the contract completely because of false information that they provided when signing up for the service.

I cannot use my phone in this area. This is something they said I would have when I signed the contract. I am stuck in a two year contract that will cost me $200 to get out of for a phone that I cannot use in this area.

Unable to call anyone for the entire day. Have plenty of time left on my phone, but not get on the net

I have been with T-Mobil for three years and my service consists of a family plan with two phones. My monthly bill is $196.00 plus tax. I have been having horrible connection problems, problems with people trying to call me number wherein it rings and then drops after two rings and I never get the call. This has been occuring on both phones. I made the complaint the first time last week and was supposed to ge a follow-up call but never did.

I then called back again, still no follow-up call and the problem is still occurring. Then I requested a supervisor, got hung up on and treated as if I were of no importance to them. They, in my opinion, have the most horrible customer service with some of the most rude, uncaring people I have ever come across. In addition, they have no qualms about putting a customer on hold for over 40 minutes and then hanging up the call. I would advise not using their service.

With all of the dropped and missed calls I have lost business and possible lost potential clients and income. The time I have spent on the phone has caused me emotional stress as well.

We decided to go with the new T Mobile at Home plan. Last Wednesday evening we hooked up the router box we purchased from them, but never did the blue light come on. We called their service department, sat on hold (no exaggeration) 2 hours and 10 minutes, and NEVER spoke with a service tech. I used my cellphone to call their customer service department, who then explained that the service department was backed up with called from customers who could not get their blue lights on as well. This was not looking good at all. After being transferred around the world and back, T Mobile gave us 300 bonus minutes for or inconvenience.

We immediately cancelled our at home service with them that night, and the next morning called AT& T to get back on with them. We were told, by T Mobile, to make sure we asked AT&T to request that the number be ported, in order to keep our same home phone number. I did as instructed. Since last Wednesday, we have not been able to receive incoming calls on our home phone, which means all home calls are now coming in on our cellphones, as people are unable to get in touch with us any other way.

I called AT&T this morning to follow up, was told they submitted the port request 2 days ago, they show our number is scheduled to be turned back on 8/15/08. They stated it was up to T Mobile to get the number ported back, and it was in their hands. This means that we have been unable to receive incoming calls since 7/30/08, and will not have incoming calls until 8/15/08? I would think that T Mobile would be willing, at this point, to go ABOVE and BEYOND the call of duty to get this taken care of. We've been T Mobile cellphone users for 3 years with no problems. However, their total mess up in this situation has really left a bad taste in our mouths. We don't want ANYTHING to do with them. We received our bonus minutes on the evening of 7/30/08. We're already into those minutes.

Although the new billing date begins on the 10th of August, we will be into our regular minutes, due to their inability to provide a program that truly works. Of course they were not willing to give any additional minutes, nor were they willing to let us out of our 2 year contract on our cellphones. They want our money, that's for sure.

We are hopeful that we don't end up going over on our cellphone minutes, which would lead to charging us by the minute. We simply think they should, in an attempt to restore our faith in them, waive our 2 year cellphone contract, and not FORCE us to pay a $200.00 cancellation fee to get them completely out of our lives.

Poor service so, I decided to pay early termination fee. It was cheaper to pay than to continue poor service to the end of the contract. I paid $200.00 which created a delay in other bills.

I was transfered to a different dept. three times. I am still on HOLD. This call was initiated at 6:35 PM and I am still on HOLD at 7:24. I am a new customer. They really care.

One hour of MY time and they still get paid and I still have no service

After over one year of lack of service problems and dropped calls I was unable to get any assistance on the situation. Finally in May one representative suggested I try a new phone, which I did and did not solve the issue. I called and returned the phone on May 22, 2008.

May 22, 2008: Spoke with Roxanne P. who told me there was no service at my address, had me send a fax with confirmation number and suggested I cancel my service without an early termination fee and that her supervisor Cesar would waive that. July 7, 2008: After receiving phone calls and mail on an almost daily basis that I owe 200 dollars, I called and spoke with Shirley at T-mobile who said they never received the fax but there was no service showing at my address so she would take care of it right away.

July 14, 2007: Continued to receive mail and phone calls saying they would send me to collections. Spoke with T-mobile rep, Edelia, who said they did receive the fax but service was showing at my address so they cannot waive the fee. Asked to speak with supervisor, was very rude and said the supervisor would call back within the hour. Never received a phone call back.

I got my phone in Feb, 2008, and signed up for the my faves plan. One of the #'s I added to my plan was my mothers, which is in the southeastern part of the state of NM and in the 575 area code switch over. My phone would not recognize the 575 #, as I live in the 505 area, so every time she called me or I called her, it subtracted minutes from my plan. Every month until May, I was having to call a supervisor @ customer service & have bonus minutes added to my account, or I would have had overage fees.

Finally in May, they got the problem fixed. My phone now recognized the # as a my faves #, but now I owed them $132.46, all but $49 in overages!!! I still don't believe this bill is right, but with all the notations & tweaking they had done to my bill, I can't be sure.

May 17, I called and spoke to mark, told him about all the problems since Feb, & told him that T-mobile had not held up there end of the contract to provide me with the service I signed up for, so I wanted to cancel my service. He said all I owed was the $132.46, which I paid June 2. Here it is July 10th, & I recieve a bill from t-mobile saying I owe them $224.72!! I called customer service again, got hung up on once, and then was transferred to a supervisor that explained to me about the $200 early termination fee. She could not explain the $24.72. I told her she needed to find a way to get the $200 off of my bill; I cancelled my service because T-mobile could not hold up THEIR end of the contract by not providing me with the service I signed up for. I was hung up on AGAIN!! I had wanted to get this resolved through t-mobile, but why call only to be hung up on AGAIN.

By not getting this resolved, they will likely send me to a collection agency for the $200 that I will not pay, which will put a collection on my credit.

I have 4 cell phone lines on T-mobile. The contract on 2 of them is up Oct 2008 but I had to replace 2 of the phones and they have another year until Oct 2009.

We signed up initially in Florida and then moved here to IL. I work in Janesville where there is no T-mobile so I am always roaming and rarely get more than 2 bars. My kids go to their friends houses 5 or 10 miles away and they get NO SERVICE. Not even roaming. Just dead zones and they are the only one's who don't get service. So basically our cell phones have full bars at our residence and T-mobile keeps telling me that as long as we have full signal at our residence they don't have to waive the etf.

We can call each other in the house all we want but I can't reach my kids when they are at their friends house. How ridiculous. So much for being mobile! I have called several times to document my complaints and spent lots of time going through their worthless troubleshooting in hopes they just let me go. If I had just one or even 2 lines I would just pay and be done but 4 lines at $150 per line is more than I can afford. I even spoke to a supervisor but they still would not budge.

I had been having trouble with my t-mobile wireless phone, so I phoned customer service and discussed my trouble. First, the rep. tells me to take the phone to a t-moble dealer and have the sims card checked. I did. no problem. He even programmed the phone for me. It worked for a few days and then it starting dropping my calls, and call failed retry again. I then called t-mobile again and explained the above story to the rep. she tell me to open the back of the phone and asks me what color is the dot on the back and I tell her white and she says ok no water damage, we will send you an excange phone and I said thank you.

I thought all was fine. I received the new phone and started having the same problems and this point I was so disgusted I didn't even bother to call back. I figured my contract was up and I would wait till Jan. 2009. When my 2/29/08-3/28/08 bill arrived I noticed a charge for $107.38. I questioned the rep. about the charge and she stated that my phone had water damage and that the technicians decided that. really, why wasn't I told this? How could my phone have water damage from my home to their office? Also,they said my phone was out of warranty?

After speaking to many reps. they finally told me to fax a letter to the complaint dept. I did and she writes be back with the same story. I must have called t-moble customer reps. more than 6 times including supervisors to no avail. They even added some other charges that I gathered my bills and no one could explain the extra charges. I even wrote a letter to their vice-president Brian Kirkpatrick that was on May 29,2008, no answer. On 5/25 my phone was suspended outgoing. I never requested to have my phone turned off.

On 6/21/08 I went to a t-mobile store and spoke to a gentleman who advised me to phone customer service because he couldn't help me they only sell phones.I was frustrated...The thought of calling customer service again made me sick. I borrowed a friends phone and I called customer service again and asked for a supervisor Ms. maryjean, goes on and on about how they don't won't to lose me as a customer but she can't help me. I say to her what do I have insurance for and pay $5.99 a month. She now tell me I should have contacted the insurance company. Why wasn't I told this before?

I have always paid my bills on time and I will pay m y present bill of $84.84. I asked her to waiver the $107.38 because I was never informed about the insurance, technicians and this is truly not right. Now, I received a collection notice for $434.84 I can't believe this. I don't even want t-mobile service any more because this is how they treat their customer. Please I need your help in this matter, Thank you,

no signal most of the time. taken tmobile over 6months to tell me im in a 'black spot', although they tell you in the shops and on the internet that my postcode has good strength signal. they repeat the same thing over and over again even though i told them that what they were saying was useless.

can't use my phone when i need to. im paying for a service which i am not provided with.

This morning I woke up, and noticed that I didnt have any data services available on my phone. So once again...(just like yesterday) I called T-mobile, and sat on the phone for 2 hours to find out whats going on. It seems like the pervious rep, who wasnt suppose to touch anything on the account excpet for one line...removed my data services off my line, again. This is the 3rd time they did this to me

I have a flex pay account, basically saying that I have to pay for my services in advance, and I can not remove or add any data features on my account, because it would conflict and the system wont take it. (ie..internet, text messaging). So i explained to the rep that I just made my payment of $175.00 for the month (i pay in advance) and I cant use the data features I just paid for? She told me yes basically, and that they do no issues refunds on flex pay accounts...and there moto is we stick together...sure when it comes to the customer money, there hands are very sticky!

T-Mobile shut off phone service to a large amount of customers today. I don't have the number as to how many. What I do know is happening with my phone. I received a letter a couple of months ago telling me that I roamed in excess and that they would be shutting off my service.

I called T-mobile the day I received the letter. I explained that I had moved back to Texas on Feb. 1 from Ohio and that I never roamed. The customer service rep said that he looked at my account and could see that I never roamed. He said that he would cancel the disconnect. I thought the problem was handled.

This morning when we tried to use the phone it wouldn't work. T-Mobile disconnected it. So I called this morning and was put on hold. I sat on hold for 38 min until their system hung up on me. Then I called back and was put on hold again, after 31 min I hung up. I called back again and they explained that Nationwide phone's had been shut off this morning and I would just have to hold.

I have now been on hold for another 40 min. I have been dealing with them for 2 hrs. I just thought that maybe you would be interested in this. For a company as big as T-mobile to decide that you roam to much and therefore they will shut off your phone, even though your contract says nothing about how much you can roam, seems very unprofessional. And them after they decide they have the right to do this, even though you have a contract, to not be prepared for the hundreds, possibly thousands of phone calls to come in, makes it even more unacceptable.

Two hours and counting of my time, unable to use my mobile phone, that I pay for

7 months ago i got my daughter a sidekick and at the time of sale i was told by there sales man that the service my area was in the process of being upgraded well 7 months later still no service in my area including my daughters school and home and practically everywhere she goes so i am cancelling my contract early and they want to charge me a early termination fee of $200.00.

being that i was sold the phone under false pretenses by one of there AUTHORIZED retailers and as far as i am concerned they breached there contract by not supplying the service that i pay for every month. I have made complaints abouts this before and it is always the same excuse they are either updating or the network is down temporarily.

Last Septemeber 2007 I decided to get a cell phone. I have two practices one in Greenwood, and one in Jasper, Indiana. I asked T-Mobile if they had service in Jasper they looked it up on the computer and said yes that they did.

When I went down to Jasper they was no service. I was really upset. I was lied to again. I called them immediatly and they said that they would boost the signal in that area and for the next 2 months I had service in Jasper. They the service dissappeared again. I have had no service in Jasper since November of 2007.

I am bound by a 2 year contract of which they do not care. They say they have service 1/2 mile into the town. There is no service from Bloomington, Ind on down. They have no service in, on or anywhere around the town. Something needs to be done and make these companies accountable.

Having to carry two cell phones, Distress from dealing with these companies.

On 12/18/2003 in Miami I went and purchased my first cell phone at a T-Mobile kiosk because I was moving (driving)to North Carolina and did not want to travel without communication. So I purchased their lowest cost Nokia phone at that time, (about $40.00). I asked the rep at the kiosk what would I do about the area code(305) once I got to NC? He informed me to call T-Mobile and have the area code change to suit my calls. There was no problem. Once in NC I called T-Mobile and was informed that they could not give me change of area code (to 919 or whatever) because they had no towers in NC. So what now? I asked. You can still use the phone but the calls in NC would be charged as out of area calls, I was informed. Meaning long distance. I told T-Mobile that that was not I was told by their rep at the Kiosk and that was the reason why I got the phone because of the arrangement that could be made to fit my need when I moved.

We went back and forth for two billing periods becacuse they would not let up. I told them this was not the service I purchased and was not happy about this. They did not delivered what I purchased and I wanted out of this mess. I was lied to and did not appreciate that. I had connected a phone in my apt. and did not use the phone and left it a zero balance. I paid whatever bill they sent me for two months, even calls that were not mine. After much dispute and calling back being furious informing them that I was aware of the long list of lawsuits they had about their rotten company. I would write a complaint myself.

Finally I got off this nightmare and was told that they would no longer hold me to this contract. They had no towers in NC and that all this would end. I never heard from them again. Now, in 2008 I get a collection notice from Mobile Solution for $400.00 because of interupted service when T-Mobile said they would take care of the issue because they had no towers. I was informed all would end and I was never contacted by ANYONE about this matter again. This company placed a for collection in 05/2004 with the credit bureau and I just found out about it May 2008! I am furious about this because my credit has always been impecable. right now my score is 671 becaue of this. When I moved to NC I had left my fowarding address and contact information that I still have proof of. But I never heard from this Mobile Solution.

I now have to have sleepless nights worrying about this company and what they will do to me and my credit. I have not been able to concentrate at work and have had terrible acid reflux and headaches. I am 58 years old and have always held up my end of the bargain with pride and clean credit. Even when unemployed for three years, I never ever paid a bill late. Please help.

We have been having service issues with dropped calls, bad coverage, networking issues, etc anywhere near our home even though the TMobile map shows excellent coverage in the area. Phones will show two bars and drop calls. We are on famly plan with two different brands of phones and problems occur on both phones. Sometimes when you dial it will say Network Failure even though you have 2-3 bars.

TMobiles solution was to upgrade us to Wifi@Home option for an additional $10/each per month. They also made us upgrade our phones and after much arguing agreed to replace one for free and one for $100 (Blackberry). Then they wanted to extend contract for 2 years. Again - after much arguing it was determined that contract would stay the same. We received the two phones that were suppose to resolve our problems around May 10, 2008. And that is when it just became a total nightmare.

We have since spent hours upon hours on the phone with TMobile technical support, customer support and account specialists. We have had each phone replaced twice (3 phones each in a month) which each time resulted in numerous arguments and more calls because they always extend the contract when they do this. Anyhow, as of today we have exhausted over 60 hours of phone support, gone through 6 phones total and have phones that lock up constantly, hard freeze, don't work at home, etc. Multiple issues.

I called again today trying to find a solution. Every solution from TMobile involves me spending more money for a different phone and then them adding 2 years to my contract. I have tried eveyr possible persuasion to cancel my account and it seems that without exception they will not cancel a contract even when they cannot provide hardware or cell service.

I am paying $140/month for service that I cannot use. My option is to pay $480 to exit my contract.

On March 3,2008 I switched my service from Cingular to T-mobile. I was told I would get the phone I wanted when it came in. It never did.I called every week for about a month.Finally I was able to pick out another phone. From March 6th until Now June 5,2005.My phones cut out,drop calls and I have no service in my home. After numerous calls to T-mobile cust service,they sent me 2 wi-fi phones to have me sign up for hotspot. They said there would be no charge for the new phones or shipping charges since I have no service in my home.As of today I am arguing with them on the phone about the phone charges they put there.

On March 28,2008 my father passed away and one of my 3 lines was cut all the way off for no reason.Ruining my fathers burial service. After receiving my wi-fi phones I was asked to purchase the router for the 2 phones they sent me.I now am tired of T-mobile and am angry that I have one problem after another with them.Please help me to go back to my original cell service and keep my 3 #'s. I am at my wits end. I am hurt,I cry all the time and I cannot simply afford to pay for the service contracts on my 3 phones to be turned off.Please someone help me.

Attn: Management I would like to commend one of your fine employees Augusta, at your Dogwood Dr. location in Conyers, GA. He made me feel like my business to T Mobile was the most important one in the world, while also letting the incoming customer know that someone would be right with them, to give them the same great service. Augusta is to be commended on great customer service. He cover every detail of all your plans to the letter. I have not receive such attentive since I came to Georgia. Please acknowledge your special employee in a great way.

Great Experience!

I moved to Bluejacket, Oklahoma March 1, to live with my mother. I do not get coverage for T-Mobile there and contacted them to cancel my service. They looked up my coverage area and determined that I did not get adequate coverage and if I sent in some documentation showing where my new residence was, they would cancel the termination fees. After speaking with two customer service reps on the phone and faxing them my Rental Agreement, the matter was never resolved. I emailed customer service in May in order to have something in writing back from them and once again they asked that I provide passwords to my account and send in the Rental Agreement again. I did so and the response I received on May 27th is below:

"Dear Cheryl, Thank you for contacting the Online Customer Care Department at T-Mobile. My name is Kris, and it would be my pleasure to assist you today. I understand that you have attached the required documentation inorder to have your Early Termination Fees waived; and that you would like to have this matter closed once and for all. I would be happy to offer any assistance I can today Cheryl. After review, I regret to inform you that your account balance has been written off, and sent to an Outside Collection Agency, effective May 23rd, 2008.

"Unfortunately, once the account has been handed over to an OCA; we are not able to reverse the write-off status; nor are we able toremove the Early Termination Fees for the account. We do give you ample time to have these required documents in to us; however that time limit has now been exceeded. I do apologize for any inconvenience that this may cause. The agency taking over the account is currently being assigned; and we should have these details within the next few business days.

"Thank you for your patience, and understanding. For your reference, I have updated your account with your new physical address; and your ex-husband should receive no further mailings for you. If you have any further questions or concerns, please reply to this email, or call Customer Care at 1-800-. Our Customer Care representatives are available from 3:00 AM until 10:00 PM (Pacific Time), 7 days a week, to provide world class service for all your T-Mobile needs. For your reference your case number is 1638594.

"Cheryl, I would also like to take this opportunity to thank you for having been a T-Mobile customer. We would like to remind you that, once this balance is settled, you are always welcome back at T-Mobile! With warm regards, Kris S 7284504Customer Care SpecialistT-Mobile USA"

Email from May 8th: "Dear Cheryl, Good morning and thank you for contacting T-Mobile. My name is Lee and Iam pleased to be taking care of your inquiry today. I see you have contacted us to inquire about the status of your Early Termination Fee waivers as you have moved to a location outside of the T-Mobile coveragearea. I am sorry to hear that you have left T-Mobile Cheryl. It is always disappointing to learn that we have lost one of our valued customers but I do understand that different circumstances and situations can create a need for a change in services. I am sure you areanxious to get this all sorted and I am happy to have a look into that for you. While I would like to look into the status of your account today Cheryl,I will first need to ask for a bit more information.

"I noticed when attempting to access your account that there is a special security password that must be provided before we are permitted access to releaseinformation or make changes. In order to enter your account, this password must be properly verified for security purposes. If you can please provide that information by replying directly to this email, referencing case number 1638594 in the body of your response, we will behappy to look into this further for you. In the meantime Cheryl, I can let you know that in order to waive the Early Termination Fee due to a move, acceptable documentation showing your new street address is required -- a P.O. Box is not acceptable. You can provide this proof as an attachment (in .PDF or JPEG format) to youremail when responding to this message.

"When responding please be sure to reference your case number in the body of your reply. Acceptable documentation of your move includes: 1) Utility Bill showing the new address 2) Drivers license with new address 3) Residential property ownership deed 4) Residential property lease 5) Residential rental agreement 6) Legal documentation that references move When replying please also include you new mailing address so that we can update your account and be sure that you receive any final statements for your account. Once we have received and verified the appropriate documentation we can make any necessary changes. If you have any further questions please include them in your response and we will be happy to answer those for you as well.

"You can also call Customer Care at 1-800-between 3:00 AM and 10:00 PM (PST) sevendays a week. Thank you again for contacting us and allowing me this opportunity to assist you Cheryl. The time you spent as a valued T-Mobile customer is greatly appreciated and we hope to see you again inthe near future. With regards, Lee D. Agent ID: 7284228Customer Care SpecialistT-Mobile USA"

It definitely is not my fault the matter wasn't handled in a timely manner. I was never informed that I had a specific amount of time to send in my required documentation. After having faxed it in twice, I assumed that would be sufficient enough. Why are they not upheld to handle the matter in a timely fashion? I have kept copies of the faxes I sent in as well as the emails. This is ridiculous! My account has now been turned over to a collection agency!

I received a letter from T-Mobile informing me that effective May 28, 2008 my account would be closed. This letter is a letter of Modification of Service which went on to inform me that the majority of my calls were outside the network. I have been a loyal customer of T-Mobile's for more than 4 years and throughout this time and several contracts my calling patterns have not changed and yet now with still 5 months left on my current contract the company has elected to end my account without first informing me of the issue or giving me options to resolve their issue.

After receiving the letter I contacted my local authorized T-Mobile store and was sold the Hot Spot @ Home feature which I was told by the representative would resolve the issue. I was also sold a WiFi phone which I needed to use the service and signed a two year extention to my contract.

Several days after I took the iniative to find a successful resolution to T-Mobile's issue and with an additional cost to me of $10.00 per month to my bill, I received a call from Customer Service asking me what I intended to do regarding the Modification of Service letter that I was sent. I explained the actions that I had taken and what I was told by the T-Mobile representative and that I was told my actions had resolved the issue. The customer service representative put me on hold to check my file and came back on the phone and told me the authorized representative at the local T-Mobile store should not have allowed me to modify the contract or add the Hot Spot @ Home feature and that my account was going to be closed on May 28th.

I have been a loyal customer who has always paid my bill on time, I have never had a dispute with any charges incurred nor have I ever violated the terms of my contract. Yet T-Mobile can breech my contract at will, yet if I was to try and get out of the contract I would face severe financial penalties. I was brought up that if you entered a contractual agreement you were committed to the terms of the contract and that so long as you paid your bills on time and didn't violate the terms of your agreement then you would receive the service which you have paid to receive.

On May 28, 2008 my three T-Mobile phones will be rendered useless. T-Mobile is the only phone that I have so I will be left without a way to call for help in the event of an emergency. I also sit on the State of Maine Health Commission which oversees the health plan for 40,000 covered lives. My T-Mobile number is the number my constituents have to contact me with issues regarding their health care. Although T-Mobile will waive early termination fees I will be forced to purchase a new phone with another carrier, pay activation fees, enter into a service plan which from the plans that I have researched will cost me more money to get the same service that I am currently paying through T-Mobile. I have sent a letter to the Legal Department of T-Mobile but after two plus weeks since the letter was sent have yet to receive a response.

I have compained several times to T Mobile about the lack of service I get in my area and they have not solved anything, all they tell me is that there is coverage in my area even though I continue telling them I don't even get one bar on my phone, all my calls go into voice mail because the phone rings on some parts of the house only.

I got a new phone for my daughter and she has to go over 1 mile from her home to get a signal and now they tell her she would have to get a different phone, purchase some kind of equipment to go in the computer and pay an additional 10.00 to get her own tower, this is ridiculous I am paying for a service I do not get and if I want to cancel my contract is 200. per phone. I am fed up with T mobile transferring me to their technical department that does nothing for me.

I have requested to have a supervisor call me or to send a technician out to see for themselves that I do not get the signal they say I have and nothing gets done, BUT THEY SURELY ARE PROMPT IN TAKING THE MONEY OUT OF MY ACCOUNT THE 7TH OF EVERY MONTH. Thank you

I had service while in MI, but am dual-residenced also in TX. Had NO service in TX. Went to a T-Mobile dealer and was told that I was in the coverage area, but needed an upgrade to have use of my phone. I was told that it would not affect my status contractually, and that I had long passed the 2-year contract time. I had been a customer since Jan. 2003. I had surgery in TX, and needed to have use of my cell, and made that perfectly clear to T-Mobile. They showed me the coverage area on their computer, and it shows that I am within their range. My phone shows 4-5 bars signal, but reads Emergency Calls Only or No Network.

I filed a complaint with the company and had them do a mechanical check on the nearest tower. They said that it was working perfectly. I STILL had NO service! I called them on 5/12/08 to discontinue my dealings with them because they failed to deliver what they promised. The supervisor that I spoke with said that they don't guarantee that there won't be gaps in the coverage area and that I was within that area. I explained to her that it wasn't a gap, it was NO service at all. She refused to waive the $200 cancellation fee regardless of the facts. I said that I had been assured that I would not be held to a new contract and that I had already fulfilled my previous one. She said that by agreeing to upgrade-which I was forced to do because of lack of service-that I had agreed to extend my contract. I did no such thing.

I can't believe that they call this kind of treatment customer service! I had been an extremely loyal customer who paid on time, every month for over 5 years. I find this kind of business practice apalling and unfair.

5 months @ $55.85 with NO service $200 cancellation fee

Informed T-Mobile of stolen laptop and hard drive containing my Social Security no., name, etc. Requested my SS # be taken off my T-Mobile account two times and request was refused.

Leaves me more vulnerable as identity theft victim.

I have been a loyal T-Mobile customer since the fall of 2006. I have paid my bills either earlier than need or on time. Since being a customer with T-Mobile i have acquired credit with the company, they have also raised my credit score. Also in the fall of 2006 i moved to the State of Montana from Washington. I opened my own company that following spring and still have it.

On April 23, 2008 T-Mobile Send me a letter entitled SERVICE MODIFICATION SCHEDULED. Basically what this letter stated was that because a very high percentege of my calling was roaming off the T-Mobile network that they would be terminating my account as of May 28, 2008. In the letter it also stated that T-mobile would waive any cancellation fees associated with my account. But if i wanted to keep my number and moved to another carrier before May 28, 2008 i would be responsible for all charges prior to the cancellation date. Once i received this letter i called the T-Mobile off Number that was in my letter and explained to them that i had come out to Montana to Run a company, and that as of June 30th the company would be sold and i would be returning to Seattle in the Beginning of July. I asked if they could please waive this letter and explained to them how well of a customer i had been and if i was paying my bill why it would matter where i was. The person on the phone said that she was sorry but she could not do anything for me, and that my account would be terminated effective May 28, 2008.

With T-mobile Terminating my account my business will suffer greatly in the Month of June. I have a total of 5 Catering events in the amount of 300 people for each event. With the Termination of this account i will have to hurry and try to find another phone (most likely pre paid for that month) so that my clients & employees can reach. but for them to be able to reach me i have to spend time sending out mass e-mails to all family, friends, clients, and employees to make sure they know of this change. Also any business that i could have had in the month of June will now not happen because any business cards that are out are now Obsolete and i could potentially lose Thousands of dollars because people will not know how to reach me. So for T-mobile to Terminate my account will not only affect my personal life but will in fact possibly ruin my Business because people will not be able to reach me.

I have inconsistence service with my cell phone network, it is usually searching for network service half the time. I have decided I deserve better service for my money, so I'd like to cancel my contract with T-Mobile. However, I must pay $400.00 to disconnect my service. So I am stuck with two negative options. I have to pay to disconnect due to lack of service or continue to pay for bad service. Either way I am stuck with losing money. T-Mobile management told me there is nothing they can do about reception and that they cannot guarantee reception anywhere.

The consequences are I have to pay to disconnect or to continue to pay for bad service. So in the end they get there money and I still do not have a cell phone that I can rely on.

I have been a customer since before 1993 and T-mobile has worked out fine for the most part. However, I started noticing problems around June of 2007. The most frustrating of the problems is the ongoing issue with incoming calls not coming through. Whenever I am at home, I get no calls from any of my callers instead, they get a no answer and if they leave a voice mail, my phone signals me.

I have also seen repeated dial-out errors like connection error or no network or connection failed etc. The signal bars on the phone are not steady but a lot of times the number of bars do not affect the call problems. I have had many long conversations with customer care without any resolution. They have made stupid suggestions like you need to power cycle your phone several times a day or replace your battery or change your CIM card or even the phone is outdated (they were still selling the phone). I did try all of these suggestions but as expected, nothing solved the problem. They claim that the signal quality is Good but my area is scheduled for an upgrade in the next 6 months. It is now more than 6 months and nothing has changed. So I am asking then to either fix the problem or release me from the contract. They refuse to do either.

Since I work from home and frequently on the road, it is crucial that people get in touch with me. A missed call could cost me a deal. I also have a child away from home and this is the most efficient way to be in touch. Besides this, I am paying $135 a month for a service that I am not getting. T-mobile claims that their service agreement does not guaranty service?? Go figure?

Well this is my cel phone company and since October when I opened my account and signed my 2 year contract I have had nothing but problems with them. It is always something... First it was my favorite 5's werent working so they decided they were going to give me 1000 extra minutes for that month, then for the next 2 months after that they had to do the same thing because they could not get it right on my plan.

Now I believe for the past 3 days I have been on the phone with them becasue they shut my phone off for not receiving a $76.60 payment on the day of 19apr08 of when my bill was due. I then proceeded to call them and supposedly they had restored my plan took all of the information as far as receipt number and proof of payment number and entered it in their computer. Well apparently they didn't do it beacuse the following morning at 6:50 a.m. I find myself on the phone with them again doing the same thing over.

I feel that my rights as a unsatisified customer would be to terminate my plan without having to pay a termination fee. So that night I called and spoke with a Supervisor by the name of Ed, who proceeded to tell me that there was nothing that he could do but note my account of the problems that I have had and see that things are fixed. My problem is that I want to terminate my plan without having to pay a termination fee, so how do I go about doing that or is that possible?

I was a customer for over 4 years, but when we moved to arizona, the service was never working at or near our neighborhood. We called several times to complain, and then decided that we could still use the service when I'm working in the field, since I work in the field almost 100% of the day. Our original contract was long expired. But then, my job description changed and I spend most of the day at my home office. The service was no longer available when I needed it most. So I changed to Verizon. Now t-mobile is trying to charge me about $500 early termination. But the thing is, they claim that I renewed my contract. This is absolutely not true. I did call them once about 18 months previous and requested an increase in minutes per month for a higher monthly cost, which they did for me. They claim that was an automatic renewal of my contract for two years. I would have never agreed to such an outrageous and lopsided game they are playing.

They are calling my house several times a day, and at late evening times, and now collection agents are calling also. They have trashed my credit, and I never was a bad customer of theirs for four years. All I'm asking them to do is not ask me to pay for services I don't receive. What do I do before I have to take them to court and incur legal fees? Thanks for your help in advance.

After having the same T-mobile number for eight years, I lost my sim card while traveling in Brazil. The number is on a family plan and another member called to suspend my number while a new sim was reissued. T-mobile claims to have informed the family member that if the number is not reactivated within 30 days it is returned to the system for anyone to use. T-mobile did not inform of this or any other options to keep the number. Because I did not return from Brazil for 81 days and use my original number, it was given away. Now, someone has had a number for 8 days that I have had for 8 years.

I have lost my job because of lack of business contacts from the phone.

In researching cell phone providers I was very specific in what I was looking for. The fact was, I was looking for a cell phone for my husband who worked in the back woods of Troy, Montana. I needed something with towers in that area. I was already aware that Verizon didn't get reception as that is the provider my husband uses for his work; I too had a cell phone and the perfect plan for where we live in Moscow. Having 3 school age children and I myself being diagnosed with cancer, it was imperitive that we find a company that he could get reception. I was told by a T-mobile representative that T-mobile was the only company with towers in the Troy, Montana area. That was my deciding factor in going with T-mobile. Unfortunately I found out later that this was not true; they in fact had no towers in that area. My husband had to drive 75 miles in order to call out or receive calls, but he didn't have to drive that far with his Verizon phone. I tried on several occasions to cancel the service but was told the same thing every time. Without a physical address for the Troy, Montana area we can't cancel the service. I informed them that there is no physical address for the remote areas in which my husband worked logging. That didn't seem to make a difference to them.

I stopped paying them due to the fact that the phone was of no use to my husband, and after 3 months they shut the phone off. After turning it off, T-mobile continued to tack on charges. The last time they doubled what they felt was owed. After being turned over for collection, I spoke to a woman with the collection department and agreed to let them deduct 3 months of charges from my checking account. I feel that T-mobiles' business practices are less then legitimate. When a consumer asks specific questions in order to make the right decisions, they expect the person who's representing the company to give honest answers. Had I not been told that T-mobile was the only cell phone provider with towers in the Troy Montana area, I certainly would not have attained their services. I feel this company and their representative acquired my business by using underhanded means and false representation. I feel they should be reprimanded by the FCC, and they should also be turned over to the Better Business Bureau for how they went about attaining me as a customer.

Tmobile has ruined my credit rating by constantly putting this alledged bill against me on my credit report.

On Dec. 20, '07 I spoke to a customer service rep from T-Mobile about my poor service. He became argumentative, and I told him I had to go. He then sent me a threatening text message on my cell phone. I reported this to T-Mobile; they assured me it would be handled, but it was not. On Jan. 9, '08 I received another call from a T-Mobile manager who apologized and said this would never happen again, and the person who was supposedly fired in Dec. was going to be fired. He was not. On Jan. 10, '08 he (Nicolas is his name) sent me another threatening message. I have been contacted several times, and told this guy was fired and his line disconnected only to receive calls and messages again right after. Of course I called T-Mobile again. Since then they have been reluctant to tell me any information on this person's status and why they will not shut off his T-Mobile supplied phone from which he keeps harassing me. He has now started to call me instead of text messaging.

I have reported all incidents to the FCC. I am scared this man has all my personal information and access to my phones--my wife's and my 14 year old daughter's. T-Mobile is being evasive and will not help. Pease advise.

I have spent countless hours on the phone with T-mobile with no results--only lies from them. MY family and I live in fear this man may come to our house or worse. (He knows where we live and has all access to our personal information.) I now have to spend over 200.00 dollars to get new phones and transfer my service. FYI: I have no knowledge of this person other than the one time I called customer service, and he answered.

On or about December 7, 2007 I received a call from a T-Mobile customer in Chicago, IL (David) that all my Blackberry (BB) e-mails and personal information were received on his Blackberry. I experienced problems with my new Blackberry 8800 from 12-3 to 12-6: unable to receive e-mails or data services. On my last call to T-Mobile (12:00 am 12/6), I spoke to BB technical Support who said that he reconfigured my device on the network. The next morning I still did not receive emails. However, I received the call from the customer in Chicago that he was on the phone with T-Mobile technical support, and that they definitely gave him my mobile number to call me which should be against policy.

Additionally, this is technically a form of ID theft since all my personal information was transferred to another person's BB. To-date T-mobile has not filed a formal complaint form with the appropriate management regarding this serious matter with the advertised "most secure device", the BB, since a large consumer base of both private and public organizations use this device.

ID Theft and approximately 7 days without BB T-mobile service.

I moved outside of t-mobile coverage area in September of 2007. Outside in the street I have no coverage at all. I called several times to have a technician come down and check the service. Finally about two weeks ago, I was told by a representative that since their records show that there is a moderately high signal in my area, they won't send out a technician. I then requested to cancel the service because my elderly grandfather was diagnoised with cancer and it is vital that I be able to reach him and he be able to reach me. I was told again that their records show that there is a strong signal and they will not waive the early termination fee.

It is vital that for emergencies my grandfather be able to reach me. He will be undergoing treatment soon. I can not afford early termination fees for three line on top of medical expenses. ($600 early termination fees)

I joined t-mobile in April of 2007; I have a business account, solely held by myself as the client. I also have a password on the account that I have been successfully using since the inception of the account. I am the only corporate officer and the signer on the Tmobile contracts/agreements. Today, I phoned and they told me that I am not authorized to discuss the account or follow up on open issues on the account because, as of Dec 5th, 2007, the FCC has put new regulations into effect. I asked for information on these regulations, but they were not able to elaborate on this. After speaking with 5 different T-mobile representatives, 4 out of 5 reps/supervisors told me that I need to FAX in a letter on company letterhead authorizing me to access the account. I phoned Cingular/ATT and they don't seem to be aware of any new regulation. As a matter of fact, Cingular said that if I have the password, they are fine with discussing the account. I searched for information on new FCC regulations, and I can't find anything regarding this.

So, I phoned in again, and the representative eluded to the idea that it was an FCC issue with only T-Mobile. I asked if they had notified me via mail, email, text message, etc. ,and ALL of the reps said that they did not and a few of the reps said that T-Mobile did not have time. I informed them that today was the 22nd of December, and they have had at least 17 days (from the 5th of December) to notify its clients. I told them that now, on a Saturday before a holiday, that I do not have access to letterhead, and I have no recourse of action. I told them that there has to be a reason why they did not use my contract to verify that I am the signer on the account. I went on to ask them if they EVEN HAVE my contract on file, and they said that they don't, to go to the store where I purchased everything. I am very interested in breaking my contract with T-Mobile, retaining my phone numbers, and moving back to Cingular/ATT. Any lawyers interested in counseling me on this?

No major monetary loss, or damage, besides turn around time (a week or two) and a lost hour or two in administration--but, I think this is sufficient to break the contract with t-mobile.

I moved from Bolingbrook to Schaumburg on July 19-2007 and since then I have problems with T-mobile. I have two lines from T-Mobile but none of them work when I am at home. On 12-16-07, I called T-Mobile to cancel my phone services due to no coverage. It seems that no one is willing to make a decision because everybody wants to go by the rule book. I was told someone will come in my area to verify if I have coverage. When I explained that a RF Engineer needs to come inside my home with the receiver and GPS to make verify that I have no coverage, I was told that this is not going to happen. My concern is that the T-Mobile technician will collect the data which will not be valid to prove that I no coverage at my home, therefore, I will be forced to use T-Mobile until my contract is over.

I cannot do my business.

I have a service plan with T-mobile for my mother-in-law who is a disabled senior citizen. The telephone service with T-mobile is not reliable. Whenever she makes a call the call lasts only a few seconds before she loses service. We purchased this service for her and it does not work as calls are lost before she can tell us anything. We wish to cancel this service with T-mobile but they tell us we are on contract and there will be a $200.00 termination service. We would not cancel if the service was reliable. I do not think it fair for them to charge a fee when the service is not up to par and does not work properly.

They want a $200.00 fee to cancel. Our worry is if Mom has a problem and she can not contact us or someone else. Health is an issue and we need to know if there is a problem.

On Sept 12th, a member of my family was deployed to the middle east. Prior to leaving, we contacted T-mobile asking the best way to be able to keep in touch. We were sold on Blackberrys and features such as international roaming etc... For an extra $40.00 a month, you can stay in touch 24/7 they claimed. Having been T-mobile customers for more than 5 years, we believed what we were told.

Once he arrived, the service did not work. Numerous calls were made to customer care, our phone bill increasing daily, but assurances of service and credits to come. After two months, finally service was up and running. Upon contacting T-mobile about the promised credits, I was informed they make no such promises, nor do they guarantee service, signal, features etc... It has been a nightmare dealing with this company.

They lie to you at every opportunity just to try to make you shut up and go away. I have filed complaints with the BBB, the FCC and the Attorney Generals office. I will not just shut up and go away. Today, they cut my service for not paying the items in dispute, although I paid my regular charges. This cut off my life line to a kid sitting in the desert. Upon contacting T-mobile and making threats of going to the newspapers, they restored my service for the time being.

I can not begin to describe the emotional distress this company has put me and my family through. Those of you who have sons or daughters serving in the middle east know how important it is to be in touch with them. You are there only source of support that helps them get through the day. Financially, my phone bill is usually less than $200 a month for multiple lines. It is now 10 times that amount.

Also Customer representative do not want to record conversation as they were aware that they are doing mistake and aware that they can't do to improve service for another 6 months till they install new service tower in the area.

T-Mobile insists that there is no way for them to block text messaging from our service, so I am on the hook for excess charges, whether or not the message is even read. I have called T-Mobile customer service repeatedly, asking that text messaging be blocked from my account, but have been told that they cannot do that.

Ten cents per message, whether it is read or not. Several of my son's friends use text messaging quite a bit, and even though he has told them not to send him messages, he still receives several a month.

I have had noting but trouble with the service. Dropped call after dropped call and no signal in an area that was supposed to be a good service area. They suggested new phones so they send me two. I am told they were free. I get 1 free and charged for the other. I had to call and argue to get it removed. Then they tell me I need a sim card and there will be no charge. Again I am charged.

I then told them I would pay my whole bill but pleaded with them to let me out of my contract. I am then told I will be sent to collections for $200.00 per line and sued if I don’t pay it. I pay $100.00 per month and have been a customer for three years and they could care less.

I approached T-mobile about weak and non-existent signals in, outside, and near my home and was told that the coverage map showed marginal coverage. Therefore, cancellation of my contract would require my payment of the ETF. If I move to an area where there is no coverage, I can get out of my contract, but if T-mobile stops providing a signal in my area; they seem to act as if I don't exist.

I've been a T-mobile customer for 8 years and expected more from their customer service department. The customer service reps are clueless and read from a script.

I'm trying to switch carriers and T-Mobile is not releasing my number. They are asking for a PIN number and password from Net10. I bought $10.00 of airtime from T-mobile just to get a pin number which I never had before. I gave that PIN and Password to Net10 a week ago and still T-Mobile has not released my number. No use from a cell phone I bought nearly a month ago.

Once moved to New jersey area, I have no signal in my residential area. On calling multiple times I was told that they see good signal in their system and their technicain informed them that its not that good signal in the area I live when he came to check the station. So I asked to terminate the contract and I was told no way as they are looking into improving the signal. So, now when I need to use the phone in any emergency while I am in my residential area, I CAN'T.

I have been told by T-mobile that they don't know how long would it take for them to fix the signal problem and until then I am hanging in air.... I am not sure how these companies get away with this kind of incompetency and bad customer service. Can someone help as I would have to pay $200 for terminating the service....

I was trying to call my husband (as we have family share plan) when I was in troublesome situation and was unable to get hold of him due to signal unavailability.

I have had a number of problems with T-Mobile. Mainly, I get so much loud static when making a call and the line begins to ring. Or, I'll be talking with someone and all of a sudden I and the caller hear that loud static. This happens frequently. I have purchased three different phones. Their agents tell me what they can't do instead of what they can do.

Sometimes I try and make a call and the phone screen just says "calling..." and stops. Additionally, many times I've received voicemails a day and a half late. This could definitely affect my small business. HELP!

My job moved me to the Phoenix AZ area in Jan 06. Almost immediately I began having problems. Dropped calls, phone not ringing, not receiving voicemail for days, and the list continues. After months of dealing with T-Mobile's "trouble shooting" processes, it was suggested I purchase a new phone. Let me say this wasn't suggested until a month after my phone's warranty expired. I trusted them and bought into that idea having to extend my contract for a year. The problems subsided for a short time and I'm now back to square one.

I'm currently in an email discussion with them through their website that gets more comical by the day. Each response received is from a different person and today's email from them was outrageous. There are misspelled words, grammatical errors, wrong info regarding my account, etc. Now that my new phone is under warranty there is no way it can be the phone because they don't want to discuss replacing it. When it was replaced on my dime that had to be the issue. They want me to "troubleshoot" some more. I have done all the troubleshooting I am going to do after dealing with these issues for almost a year.

If they cannot provide the service I am paying for why should I have to honor the contract? If I do have to pay it will be well worth it to be done with this company once and for all. I am crossing over from the dark side and ditching this company, enough is enough!

I switched to T-mobile and found I had no service at or near my home although I was on their coverage map. I was asked to try it for a few days to see.

After seven days without phone service I cancelled my contract and was refunded my money (6 months later). Now (1 1/2 years later) I received a notice from a collection agency asking me for $47.21 for activation fees. After several attempts to contact T-mobile, the answer I got was "T-mobile cannot access third party accounts and I must deal directly with the collection agency".

The collection agency insists I owe the debt. They have reported to the credit bureau and I have a negative mark on my credit report.

T-Mobile promises you will have coverage because they say it on their coverage map, but their coverage map is wrong. It highlights places that in reality have no coverage.

They are a great company, do not get me wrong, great people and a ton of minutes, the problem is - you can't use any of them because you never get a signal.

Try the 30-day return policy if you really want to try t-mobile. I'll bet my $200 cancellation fee that you will never get service and get frustrated just like me.

7 months ago we moved from Portland, OR to Whitefish, MT. When I called T-Mobile to get new local numbers for our cell phones I was told they did not provide service in our area and could not change our numbers. I asked to terminate our contract since they could not provide service but was told it would be a $200 charge per phone (we have 2 phones).

T-mobile claims we have network coverage with one of their partners and therefore they were still providing us with phone coverage. There are very few areas we have coverage, more often than not when someone calls they hear dead air, the phone never rings and it never goes to voice mail. Incoming calls go directly to voicemail or the caller receives a message that states the number has been disconnected. We can not make any outgoing calls on the phone. We simply have no coverage.

I have spent countless hours with technical service, nothing fixes the problem. We are paying for phones we can not use and our contract is not up until October. The problem is there is no network coverage in our area from T-mobile, yet they refuse to admit this.

Tmobile recently switched their Voice Message (VM) program and with this switch came a glitch. The glitch doesn't allow me to access the VM System from any phone other than my cell phone itself. Tmobile acknowledges this glitch and says they are working on it, however have no timeline on when it will be completed. It has been this way for at least 1.5 months.

I have 35 days on my contract and they want me to pay $200 to break the contract, when in it is they who are not holding up their end of the Service. They admitted that an issue exits and have abated one month of charged for my trouble, but it of little help since I can't use the service.

Since day one with my phone, I had very bad service. 12/28/05 to 03/25/06. I am at the edge of their coverage area, and I told them this, but they told me they were improving their service.

I run a delivery business and need this phone to contact my clients. The T-Mobile rep asked if my service is good at my home. I said "yes", but this is a MOBILE phone! I just can't use it at home all the time.

T-Mobile wants to charge me a $200 early termination fee and are threatening to send it to a collection agency.

I work in a Boeing facility and T-mobile service does not work in the building. t-mobile verified and there is coverage in the are. I am the primary emergency contact at my children school and I cannot be reached. My local phone is useless in an emergency if I am always gone in meetings and other buildings. I explained my issue and they asked me to pay $200 EACH (we have a family plan) in order to get out of the contract...unacceptable. Where should I complain? I tried the WA goverment and they said they do not deal with it.

Maria should write to her Congressional representative. It's Congress that decided to prohibit state regulation of cell phone service.

I have consistently had network problems with T-mobile at 2 places that matter the most to me- work and at home. At work, I can understand the issue of being inside a building at work, but when at home- a single family wooden home with minimal electrical interference, I barely have a signal. I have called the t-mobile customer service several times, everytime to be told that they can change my phone. I have walked thru numerous troubleshooting tips with their agents, even changed phones to other model.

Finally, I asked for an early termination of my contract and they refused to waive the $200 fee as their map shows good coverage in those areas. I did advise them that their coverage map needed to be revised as I was on the ground and was a first-hand victim of poor network service. I am so frustrated now that I have no choice but to resort to legal means. Granted I can pay the $200 per phone termination fee, but I am wanting to fight it as it is more about principles than money.

I purchased a family plan with T-Mobile on 11/29/05. I have called 3 times for a bill, which I have yet to receive, as of 2/06/06. I also have called on 4 different occasions as to NO WIRELESS SERVICE available. I purchased these phones to keep up with my son. He can be standing next to me and the call will not go through, no service available. Each time I talked to T-Mobile, I wanted out of the contract and they said they could boost my signal and correct the problem. Now, I have gone past the alloted time to get out of the contract without a buyout of 200.00. They can not "boost" my service nor will they let me out of my contract. I keep getting billed 60.00 per month and have never had service. I may have made 10 phone calls in 3 months.

They have since disconnected my service for lack of payment, which I have never had a bill. I have spoken to customer representatives and supervisors to try and work out some type of compromise, they will give nothing except a 40.00 reconnect fee. I also found out that our contract was signed on 11/29 and T-Mobile shows it on 11/21 which also made it harder to cancel our contract. I do not mind paying my bills that I owe, but I have a real problem paying for a service that has not been provided, nor has a bill been sent. Please help resolve this problem. It is a small claim and would hate to waste tax payers money in court over this matter. I have also asked each time I talked to T-Mobile who I could speak to with their company that can make a better decision than the supervisors, and no one is available, just supervisors!