Asurion Reviews
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About Asurion
Asurion, a product protection company, has a 4.6 rating based on 40,593 reviews. Customers value the quick claims process, with many reporting approval within minutes and replacement within a couple of days. Reviewers praise staff members for their help guiding them through warranty claims for electronics and high-value items. However, some reviewers dislike the company’s sales and marketing practices.
Visit www.asurion.com- Offers extensive coverage
- Sends replacement phones quickly
- Low monthly cost
- Replacement is not always identical
- Not available with all mobile providers
Helpful Reviews
What is Asurion?
Asurion is a global tech care company that provides insurance and extended warranty plans for phones, electronics and home appliances. These plans are often offered through major wireless carriers and retailers.
The company also provides live tech support for common issues like device setup, troubleshooting and data recovery. In-person repairs are available at more than 700 uBreakiFix locations nationwide.
What does Asurion cover?
Asurion offers three protection plans, including phone protection, Asurion Home+ and Asurion Appliance+.
| Plan | Coverage | Max payout | Enrollment |
|---|---|---|---|
| Phone | Lost, stolen, broken phones | Varies by carrier | Within 30 days of activation |
| Home+ | TVs, laptops, wearables, etc. | $5,000/year | Any time |
| Appliance+ | Fridge, washer, dryer, etc. | $5,000/year | Appliances under 20 years old |
Asurion phone insurance covers some of the most common issues, including cracked screens, physical damage, mechanical failure, loss and theft.
To enroll in an Asurion phone plan, contact your wireless provider to see if your phone is eligible. You're typically only eligible within the first 30 days of activating or upgrading your phone, and the type of devices that are covered depends on the wireless provider.
Asurion’s Home+ protection plan provides coverage for home’s major electronic devices, including TVs, laptops, tablets, gaming consoles and much more.
This plan covers repairs and replacements for device breakdowns due to normal wear and tear or defective materials, as well as some repairs resulting from accidental damage from handling (ADH). Asurion Home+ Entertainment covers fewer electronics at a lower cost.
Asurion’s Appliance+ plan covers most major appliances, including refrigerators, dishwashers, built-in microwaves, washing machines, dryers and ranges, but does not cover HVAC systems.
How to file a claim with Asurion
Filing a claim with Asurion depends on which of the three plans you have.
Asurion phone insurance claims
To file a claim with Asurion for an issue with your phone, go to the Asurion website and select your wireless carrier and device make/model. Provide a description of what happened, your billing and shipping address, your phone number and a method of payment for the deductible.
After submitting the device claim, you should receive an email with shipping and tracking information for your replacement. You will be notified of the status of your claim and can track the claim online.
Asurion sends out 96% of replacement devices the day after a claim is filed. Asurion usually sends a replacement device with the same make and model, but availability may vary. The company’s representatives may choose an alternative that matches the form and functionality of the lost or damaged device. Your replacement device may be new or refurbished and the color, brand, model and features may differ from your original device.
If you need to cancel a claim, contact Asurion with your claim ID or phone number associated with the device. Most policies allow for a claim to be canceled within a few days.
Note that most carriers limit you to three claims in a 12-month period.
Asurion Home+ claims
You can file a claim with a Home+ plan online. After providing details about the product, the issue and your account information, you’ll receive email updates as the claim is processed.
Asurion Appliance+ claims
To file a claim with an Appliance+ plan, call 855-328-2847. You’ll need to provide your appliance’s serial number. Once your claim is approved, Asurion will schedule an appointment with a local repair technician.
Asurion prices
The Asurion wireless phone protection plan cost starts at $14 per phone per month. The plan cost varies based on the type of device you have and the tier you choose. Asurion offers other services at different price points, including cracked screen repair.
You must pay a deductible before insurance kicks in and pays for a repair or replacement. Our research showed the following deductibles for an iPhone 14 with 256GB of storage:
- Cracked front screen repair: $0
- Back glass repair: $0
- Damage replacement: $99
- Loss and theft replacement: $229
Note that deductibles vary by provider, phone model and location. Regardless, the deductible is typically far less than the retail price of a new phone, which saves you money in the long run.
Asurion Home+ costs $34.99 per month. If you only need to cover home entertainment, the Home+ Entertainment plan costs $14.99 per month. The service fee for a claim depends on the device:
| Covered devices | Service fee |
|---|---|
| TVs | $129 |
| Laptops | $129 |
| Desktops | $129 |
| Tablets | $99 |
| Gaming consoles | $99 |
| Home theater systems | $99 |
| Audio headsets | $79 |
| Streaming devices | $0 |
Asurion Appliance+ costs $34.99 per month. There is a flat service fee of $99 per approved claim.
Asurion FAQ
Does Asurion cover cracked screens?
Yes, Asurion covers cracked screens. Simply file a claim, and once it is confirmed as eligible, you can drop your phone off at an authorized repair dealer, have an expert repair technician come to you or mail your device to Asurion. Cracked phones can typically be repaired in a matter of hours, and authorized service repairs come with a one-year limited repair warranty.
Are Asurion replacement phones refurbished?
Yes, some Asurion replacement phones are refurbished. If you qualify for a replacement phone, it will be either a new phone or a refurbished one.
How do I track my Asurion claim?
You can track your Asurion claim with an easy-to-use tracking feature on the website. You’ll also receive email updates as your claim is processed.
How long does Asurion take to ship?
Asurion ships most replacement phones the day after the claim is finalized.
Where is Asurion located?
Asurion is based in Nashville but has locations across the country. Additionally, Asurion has over 750 uBreakiFix stores across the U.S.
Is Asurion legit?
Yes, Asurion is a legitimate electronics extended warranty company. It partners with major retailers and partners like Verizon and Amazon. Customer feedback is generally positive, noting fast resolution of claims and complaints.
Still have questions?
Is Asurion Protection worth it?
Asurion is worth considering if you frequently lose, damage or break your devices. Phone coverage starts at $14 per month, so even if you only file a claim every few years, you may save money compared to paying out of pocket for a new or refurbished phone.
The same logic applies to Asurion’s Home+ and Appliance+ plans. These offer protection for a wide range of devices and appliances, and filing a claim typically requires only a small deductible or service fee. For many, this tradeoff offers peace of mind against unexpected repair or replacement costs.
Reviews of Asurion are generally positive, especially regarding fast claim approvals and next-day device replacements. However, some customers are disappointed when replacement devices differ in brand, color or condition. If receiving an identical device matters to you, self-insuring with a savings fund may be a better option.
Asurion Reviews
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- 4,977,043 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 4, 2026
We had a series of bad storms yesterday and today. I woke up to my beloved panicking, going, "The TV isn't working! The screen is flashing!" I, barely awake, said, "Mike, we have insurance. This is what I pay ~$20 a month for." I, half-awake, pull up my Verizon Protect, which leads directly to Asurion. Groggy, half-asleep, with a slightly panicky man in the background, I was able to file a claim in less than a minute. I was even able to choose between a new tv brought right to us, or enough cash to ensure that we would be able to buy an even better tv. Since shopping for an awesome new tv is a delight, we chose cash. We'll have it within 24 hours, and woo-hoo!! I love Asurion. They've always been my guardian angel, and today they practically blinded me with their halo. They're everything one could want in an insurance company. I've had Asurion for years, and I plan to keep them for years to come.
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Reviewed Sept. 2, 2026
Asurion was very quick to respond to my problem. I had bought a generic brand of Smart watch for myself and it had been working really well. I had an accident, where I had fallen from a deck and slid onto a gravel driveway. The side that I fell on was the side that I wore my watch on. My arm was skinned very deeply from elbow to wrist and my watch was completely smashed and totally ruined. When I moved my arm, the watch fell off and my grand daughter picked it up for me brought it home. When I went to buy a new one over a year later, I saw the extra insurance pop up and it was the same as I had bought before, so I called them and within minutes they had my claim started and approved and I was told that I would be getting a check in the mail for the cost of the watch….how quick is that….thank you Asurion! Now I have my new watch!
Reviewed Aug. 13, 2026
This comment is also for the workers in the Tech area and the copier area at the Staples in Athens Alabama. Let me start by saying that I am sixth-three years old, so I have very little knowledge of this modern day computer technology world, so I'm constantly having to meet up with my Children to help me with many things that had to do with my phone, and computer. Once it became too much to keep going back and forth, and or waiting for the right time, I thought to go to Staples.
That's when my complicated Technology life was made easy. I took my question to them and now for the past four + years, I've been taking Every Single problem, and questions to them and just like that, they solve them for me and with me. It doesn't matter what type of printing job, or download job, or computer problems, my Community Outreach Services Event flyers and posters, you name it!! Whatever I have, they come to the rescue. Their personalities, their patience, and their attitudes alone, makes that day more encouraging, motivating, and uplifting. When the hinge on my computer mistaken got broken (by way of my ten years old grandson and my five years great nephew playing on my bed and not paying attention to any of their surroundings) I immediately thought to bring it to Staples.
Once the Tech saw the problem and was sure that he had to send it out, he immediately mentioned that he was going to send it to their go to company "Asurion" soon after completing the claim form, I spoke with the customer service representative from Asurion. When I say the the Very Sweet and Sincere voice that answered the phone and explained their process of handling my claim, I was totally at ease and comfortable with the idea of having to depart from my computer partner. She made the process seem so easy and assuring, that by the time we ended our conversation, I was already 100% completely sure that my computer partner was going to be ok, and not gone forever! What was even more interesting, and Awesome, is the fact that Asurion had already enlightened me over the phone, they also sent me an email and a text message that's also confirming their order of things,
To top everything off, all throughout the entire time that my computer partner was first sent out, they kept me informed of it going out, then receiving it, when they finished the accomplished goal, and when they sent it back to me. I was sooo impressed with your service, from the beginning to the end!!!! I wouldn't trade Asurion or Staples for Any thing or reason.
Please! Trust me when I say, I'm ALWAYS telling my family, and friends, and my brothers and sisters in CHRIST about you every experience that I have received from Staples, and now you "Asurion. Thanks! So Very Much for this Amazing opportunity to give you my feedback. I pray that it's not too long and that you All have a Prosperity, Positivity, Peace and numerous Blessings Always!!! GOD Loves you and so do I! 🙏☺️❤️💯
Reviewed Aug. 13, 2026
I have many devices on my plan! We wouldn't be able to survive without having Asurion Insurance!!! Although everyone is very careful with their phones, etc., it only takes 2 or 3 seconds for the wrong move or an accident to happen that totally devastates the device and leaves the device holder without any way to communicate with work, school, family & friends...But, with only 5 minutes online or on someone else's phone, I can make & file the claim to Asurion Insurance, and, immediately, after I pay my small deductible, I get my Confirmation and a message that the new phone will be mailed shortly.
Usually, the following day I receive the new phone, and after we make sure we've transferred everything from the broken phone (if possible) over to the new phone, we send the broken one back to Asurion in a Pre-Paid Envelope from Asurion & I'll get a message that it's been received. And, we don't have to worry again about this matter; we're, now, onto a new phone that replaced the broken one, and everything is all back to normal, thanks to Asurion!!!!!
Reviewed July 28, 2026
So far, my experience has been excellent from start to finish. Filing a claim was much easier than I expected, and the entire process was straightforward and well organized. The step-by-step instructions were clear, making it simple to understand what information was needed and what to expect at each stage. I never felt confused or overwhelmed, which made the whole experience much less stressful.
What really stood out to me was how smooth everything went. I didn’t experience the kind of pushback or unnecessary delays that I’ve dealt with with other insurance companies in the past. Instead, the process was efficient, professional, and easy to follow. Every step seemed well planned, and I felt like my claim was being handled with care. The communication throughout the process has also been great. I was kept informed, and any updates were easy to understand. It’s reassuring to know that my claim is moving forward without constant back-and-forth or having to chase someone down for answers.
At this point, I’m simply waiting to receive my product, and based on how everything has gone so far, I’m confident the rest of the process will be just as smooth. It’s refreshing to work with a company that values its customers’ time and makes what could be a stressful situation feel simple and hassle-free. Thank you for providing such a great experience. I truly appreciate how easy you made the entire process, and I would definitely recommend your company to anyone looking for a reliable, professional, and customer-friendly insurance provider. Keep up the excellent work!
Reviewed Oct. 4, 2026
Everything was very smooth. From making the claim to going and dropping off my phone to get fixed. Was done in less than 2 hours.
Reviewed Oct. 4, 2026
We purchased the Home Coverage plan with AT&T through Asurion with our last phone purchase upgrades. I have JUST filed my first claim. My daughter's Apple AirPod Max Headphones that I had purchased her from Best Buy for Christmas just stopped working out of the blue. I logged in to the Asurion site and filing a claim was SO EASY! And, they are COVERED!!
Reviewed Oct. 3, 2026
Asurion boasts that it will not only solve your tech issues but also relief frustrations as well. In practice they do the opposite. I bought insurance, with asurion, for a set of bose headphones. 3 phones calls over multiple days and I still can't make a claim. I keep getting passed in a death loop between asurion, amazon and bose. Highly recommend not bothering with asurion and buying directly from Bose. Asurion's customer service is terrible.
Thank you for taking the time to share your experience with us. We sincerely apologize for the difficulty and frustration you've encountered while trying to make a claim for your Bose headphones. It's disappointing to hear about the repeated back-and-forth between Asurion, Amazon, and Bose that has complicated your situation. We strive to provide seamless customer service, and it seems we've fallen short in this instance. We apologize for any frustration or inconvenience this has caused. Please feel free to reach out to us by private message for further assistance. Your feedback is greatly appreciated, and we are committed to improving our processes. Thank you for bringing this to our attention.
Reviewed Oct. 3, 2026
I can't be more pleased with Asurion protection plan. My husband's phone was stolen and Asurion provided a replacement in less than 48hrs. Every senior should have this service unless you have super techies in the family. This new technology is overwhelming to regular humans. Asurion saved us so much grief, frustration and arguments.
Reviewed Oct. 2, 2026
I am satisfied and have noticed a significant improvement in Asurion for a long time over the last year.
Reviewed Oct. 2, 2026
My customer service representative David was extremely helpful and knowledgeable. Although there was a wait, he kept me well-informed regarding the status of my phone. The overall experience was excellent; my phone screen was repaired and resolved. I was sent on my way! Also, while I waited I was able to see how David and the technician interacted with customers in person and on the phone. They were extremely professional, patient and knowledgeable.
Reviewed Oct. 2, 2026
Hi… I was stressed above filing a claim because of all the back and forth that I assumed would be taking place. Customer Service walked me through the claim process with no issues for me. Making the payment for the services was easy and getting emailed on shipping instructions was even better! I was directed to go to UPS store with QR code and that did not require any effort from me. Paying for this service is the best money spent! I would recommend this 1000%.
Reviewed Oct. 2, 2026
As easy as 1-2-3. I got online, and the Asurion app walked me through it in no time.
Reviewed Oct. 2, 2026
Amazon or Amaz-ing Assurance. It was as easy as a few clicks.
Reviewed Oct. 2, 2026
So far so good... So I'll see how the tech evaluates my phone...to give my final compliments.!!!!
Reviewed Oct. 2, 2026
My experience with Asurion is always top tier. Love my Asurion.
Reviewed Oct. 1, 2026
Never had to used it until recently and it’s a great plan b.
Reviewed Oct. 1, 2026
Very easy to follow the prompts and I’m happy I don’t have to wait a long time to get my phone back.
Reviewed Oct. 1, 2026
Everything was very easy; it's like all the answers I needed to hear were already there for me.
Reviewed Oct. 1, 2026
Very nice and easy, thank you. Easy to understand; would recommend to others.
Reviewed Oct. 1, 2026
Excellent service; the claim was quick and easy. I highly recommend.
Reviewed Oct. 1, 2026
I was impressed how easy and effortless the process was. The representative was prompt with my claim.
Reviewed Oct. 1, 2026
I got my phone screen fixed yesterday, and the entire process was so easy! Everyone was very professional, helpful, and friendly. They had my phone repaired in just a little over an hour, and everything went smoothly from start to finish. I had a great experience and would definitely recommend them to anyone needing a phone repair!
Reviewed Oct. 1, 2026
I’m extremely disappointed and frustrated with how this entire claim has been handled. I originally filed my claim almost two months ago for my KRK 10.4 subwoofer because it would not turn on. Since then, I’ve had nothing but issues and back-and-forth with Asurion, including my address being entered incorrectly, UPS having to send the speaker back, and the unit eventually being sent back to me after supposedly being repaired. The biggest issue is that the exact same speaker was returned to me, and it only worked for ONE day. It turned on once, and the very next day it stopped working again. Now I’m being told that I have to file an entirely new claim, provide more pictures, and go through the entire process all over again.
On top of all of this, I keep having to pay UPS to ship this speaker back and forth. I shouldn’t have to repeatedly spend my own money shipping the same defective product because the original claim and repair were not properly resolved. I’ve already spent nearly two months dealing with this, and I’m now being asked to start the entire process over again as if none of the previous issues happened.
I followed the instructions I was given, shipped the equipment when requested, dealt with the shipping issues, and waited for the repair, only to receive the same defective unit back. At this point, I really need someone to look at the complete history of my claim rather than making me start from scratch. I’m extremely frustrated with the amount of time, money, and effort I’ve had to put into this with no actual resolution. I would appreciate a proper solution at this point, whether that means replacing the unit with a working one or providing another reasonable resolution. I do not want to continue going in circles, repeatedly paying UPS to ship the same speaker, and filing new claims for an issue that should have already been resolved.
Thank you for bringing your experience to our attention. We sincerely regret the inconvenience and frustration you have faced with your claim for the subwoofer. It's concerning to hear about the issues with shipping, incorrect repairs, and the need to reopen the claim process. We understand how difficult it is to repeatedly pay for shipping and deal with ongoing problems without resolution.
It is our priority to provide effective and efficient service, and it appears we have not met these expectations in your case. We would appreciate the opportunity to thoroughly review the complete history of your claim to ensure a swift and satisfactory solution. Please reach out to our support team directly, so we can address your concerns promptly and work towards a resolution that meets your expectations. Your feedback is invaluable in helping us improve, and we are committed to resolving this issue effectively.
Reviewed Oct. 1, 2026
Absolutely incredible process. I cannot believe how easy this was all done via their app! It was so nice and so simple very refreshing, especially how these days lately have been in our society!
Reviewed Oct. 1, 2026
I thought it was going to be difficult to do the claim form, but turned out kind of easy with the help of the wife.
Reviewed Sept. 30, 2026
Absolutely 💯 excellent, amazing, well done, it's very nice job. I love to work with you guys. I am so happy. 100 💯 excellent service.
Reviewed Sept. 30, 2026
I love the cricket protect plan. I have been using cricket now since 2018 and have had many of phones been stolen broken whatever and they have consecutively got me another phone the next day so I highly recommend getting their cricket protect plan.
Reviewed Sept. 30, 2026
I don’t want to replace the Epson printer with another one. I just wanted my money back. It also cost me money to send it back.
Thank you for reaching out and sharing your experience with us. We apologize for the inconvenience you faced in returning your Epson printer. We understand your preference for a refund instead of a replacement, and the additional cost incurred for sending it back is concerning. Our goal is to provide a seamless and satisfactory resolution. Please contact our support team directly so we can address your concerns and work towards a positive solution. Your feedback is valuable to us, and we are committed to improving our service.
Reviewed Sept. 30, 2026
I never had to use the insurance before or anything and I did not realize of having Insurance top asked you what happened the minute. I got it. The Verizon people have assisted me to file the claim very next step it would fix never had better service.
Reviewed Sept. 30, 2026
I had two phones fixed with Asurion. I scheduled both phones to be fixed on the same day. The technician showed up to where I work during the scheduled time frame, was very professional, and had both phones fixed in no time. We haven't had any more issues out of the phones since they have been repaired. Overall great experience.
Reviewed Sept. 29, 2026
This is Sebastian. Was very helpful patient and dignified. I would have him teach others in the company brings honor to character.
Reviewed Sept. 29, 2026
Best place. Fast repairs. Friendly guys. Understand what important is your phone.
Reviewed Sept. 29, 2026
Cole did a great job advising me regarding my stolen and broken phone. Repaired and diagnostics performed; all went well. Definitely right call!
Reviewed Sept. 29, 2026
I want to thank Asurion for making the replacement process so easy the first time around. The customer service and support were great, and I really appreciated how smoothly everything was handled. Unfortunately, I’m now dealing with the same issue for a second time. The power button on my Starfrit kettle doesn’t seem to be designed very well. Over time, the button starts to crack, and eventually the kettle stops functioning altogether. This is now the second time I’ve experienced this problem. I’m currently waiting for the next steps regarding my second replacement. So far, Asurion has been great with the first claim, and I’m hoping they can provide the same level of service this time around. I appreciate having the protection plan, especially when an issue like this happens again.
Reviewed Sept. 28, 2026
The process was easy and painless; I would definitely recommend AT&T and Asurion to my friends!
Reviewed Sept. 28, 2026
Very pleased with the process and easy to follow. I like that everything was simple and easy to do.
Reviewed Sept. 28, 2026
Very good feedback, never had to do a claim but it was easy.
Reviewed Sept. 28, 2026
I was hesitant to pay a monthly fee but when I lost my phone the process was incredibly easy and fast. I will never doubt paying for the extra device protection again!
Reviewed Sept. 28, 2026
So easy to schedule a repair drop off. Hoping my repair is just as smooth.
Asurion Company Information
- Social media:
- Company Name:
- Asurion
- Address:
- 648 Grassmere Park
- City:
- Nashville
- State/Province:
- TN
- Postal Code:
- 37211
- Website:
- www.asurion.com