Vacation Tour & Travel

I read everyone's complaints and I totally agree and have gone through the same issues. I never received my letter of explanation until after the 30 days and I can no longer receive a refund. I spoke with David ** one of the supervisors and he hung up the phone on me while I was asking questions. I could not figure out why they cannot email any correspondence to customers. Please stay away from this company!

I paid upfront for a vacation package that included a tour. I was skeptical about the whole experience because I was told that I was not going to be staying in the resort but a hotel instead. I thought ok, that's not too big of a problem. I called to confirm my reservation the day before I was to be checking in. I was informed that the reservations had been cancelled and I would not be getting my money back because I did not confirm verbally over the phone when they had called. I did not get the calls and did not get the messages until the weekend. They are not open on the weekend for me to call and verify. Therefore, they felt that they had to right to steal my money. I am making a BBB complaint today. I did not even want to give them one star, but I was forced to by the computer program. They deserve no stars.

I got the call from VTT about a week ago. We bought the package after reading all the reviews. I am feeling like I just gave away some money. I did not read one positive review on the list. I will probably take my losses and book my own hotel to Branson MO.

Purchased a Bluegreen vacation package from them. ...Biggest mistake ever!! Horrible customer service. Unfortunately we had to cancel due to my husband having to report to work. I tried to cancel on a Saturday (which would have been 5 days prior) but they are closed Saturday and Sunday. So I called first thing Monday morning, thinking that it would be fine since we were checking in on Wednesday & they were closed over the weekend, but they were being unreasonable & wanted to charge $75 blaming it on Bluegreen and the hotel; which was a lie because I called the hotel directly and I had up to 24 hours to cancel without penalty. I called blue green directly & Thankfully Bluegreen was able to waive it. Purchase the vacation directly from blue green ...Stay away from vacation tour & travel at all costs!!!

We chose the Air Hotel Escape option, where "two adults receive 2 nights of hotel accommodations and roundtrip airfare to 1 of the U.S. cities listed." I selected Vegas after paying receiving the gocrv voucher. Don't hesitate! You must register within 60 days of the Issue Date or face a $100+ charge. This trip is not free...and I flew Spirit Airlines. Please see the expenses paid to gocrv below:

Had a certificate for a 4 day cruise. Representative from VTT, Drew **, stated that voucher was for an inner cabin with bunk beds. He stated I could upgrade to a window view for $639.30 for two. I answered his questions that we were from Arizona and over 55. I gave my address and birth dates. Stated this was a cruise line upgrade to a Fun Select which gave me a cabin upgrade. I booked the cruise but when I checked the Carnival website and also talked to a representative, I could have had the same cruise with the upgrade for $45 less than VTT.

I wish I could give 0 stars! I have a cruise certificate for a 3, 4 or 5 day cruise. First of all, they say the cruise is free other than service fee for port and govt taxes but when you try to set up a cruise, you get the runaround and they want to charge you more than what Carnival charges for the same cruise. I called in May to arrange and cruise and they claimed Carnival did not give them enough 1A cabins. I called Carnival and they said they had several 1A cabins available. They could not locate any cruises for me and told me to call back closer to the time I wanted to cruise in September.

I bought two days trip from this company and I am so disappointed. I wanted to cancel and they told me it's past 15 days so I couldn't. However, the other person told me that it's 30 days when I book my hotel. Also, I had a concern about my hotel and they didn't not give me clear answer about hotel that I paid for it. They were so nice when we were paying 99$ for the trip but they were so rude when we were trying to book a hotel. It's a big mistake that I choice this company. Ridiculous!

My husband was shopping at Bass Pro in Destin, Fl when approached to take a 4-night, 5-day vacation at a resort of his choice out of the big beautiful catalog they presented to him. As a surprise for me he purchased this package for $199.00. A terrible mistake and a lesson learned. We went to St. Petersburg, Fl and at the Welcome Center of Bluegreen Resorts which was in the local strip shopping center, we were directed to our hotel which had a 3-star rating. I was shocked 3-star rating could be so bad. I found out ahead of time where we were staying and thought I was doing my homework. The pictures online looked much better than the hotel did in person. We stayed at The Post Card Inn a few blocks away from the resort where the timeshare presentation was held.

I originally signed up for information through Bass Pro Shop. I was hesitantly interested. I talked to them in the store and extensively over the phone. They were pushy, and wanted to give me the deal only if I signed up while I was on the phone. Ultimately they offered me a cruise, 2 $25 Bass Pro gift cards and 3-day 2-night stay at Wisconsin Dells for $99. Even the day before going up to the Dells, they refused to tell me what resort we would be staying at. When I had to cancel due to external circumstances the day of, supposedly Tour and Travel was not available the day of check in, and Bluegreen staff was at best ill-informed.