
Vacation Tour & Travel Reviews
Little Rock, AR
- 4,677,710 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
About Vacation Tour & Travel
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
Vacation Tour & Travel offers vacation packages and travel planning services, specializing in all-inclusive resorts, cruises and destination tours. The company supports travelers with booking assistance, itinerary planning and exclusive travel deals, providing customized travel solutions.
- Promotional offers available
- Clear communication on terms
- Poor handling of refunds
- High-pressure sales tactics
Vacation Tour & Travel Reviews
Filter by Rating
- (3)
- (2)
- (1)
- (9)
- (89)
Popular Mentions
- 4,677,710 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,677,710 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 2, 2014
I have worked for Vacation Tour and Travel for 3 weeks as I attend college full-time and do not have many options flexible with my schedule. It has really opened my eyes to just how fraudulent a company can operate in my own city, state, and country. Of the 30 people that started training with me 3 weeks ago, 4-5 desperate people are left. It is exactly how you would picture it... A room full of tiny cubicles with computer screens and "managers" that have never introduced themselves yelling at you to "Make a Sale. " Almost every person (95%) of auto-dials has been called before and wants nothing to do with VTT. It is truly shameful and feels wrong and lonely from the time I clock-in to the time I clock-out, and after. The truth is, I feel equally upset for the other employees that work here. Though they know it is wrong, they know out of 200+ calls a day, some unlucky soul will buy and help them make commission that week so they can scratch out a few dollars and survive another week. Sick.
Reviewed July 14, 2014
This tour company is deceitful. They did not disclose all fees; Cash only; no receipt policy. Also, after taking first tour tried to cancel another group booking and was told that we had a 100 Ppl fee. Also has to pay additionally for bus driver and tour guide. Added fee. DISCLOSURE... DISCLOSURE. HOW HARD IS THAT.
Reviewed July 2, 2014
My husband received the phone call, third one, of course. He thought it sounded like a good deal, but like others we were skeptical and asked more details, pretty much what the catch was the required tour. So we booked it. About an hour later I am at lunch and talking about signing up at the Bass Pro and how we won this great deal. A co-worker then informed me of this site and came hear to read all of these reviews that are similar to ours. So I called to cancel and got the same response "not in our system". So I will be calling back in the morning to see about cancellation. The lady stated that there is a 30 day cancellation policy but didn't elaborate on what that cancellation will "cancel". I also called my CC company and of course the transaction had already went through before I could cancel, imagine that! I just wanted to see if anyone has in fact received a refund by canceling in the right amount of time? Just curious if we are going to have to "eat" the $199.
Reviewed June 26, 2014
My husband and I signed up for Bluegreen tour in LV at Bass Pro Shops last winter. I received a call after the first of the year selling us a "vacation" package. I've been on them before, and have no problem sitting through a sales pitch. HOWEVER, I was unable to plan my dates due to my husband's schedule. So now, here we are at the end of June, I am finally able to schedule our "vacation". I try calling the phone number on the letter we were sent. Busy signal. I look for an alternate number. Busy signal. I check the time. It's after hours, but it still seems odd. I continue to try to reach this company (within business hours) and continue to get busy signals.
Finally, frustrated, I fill out a complaint form for Bluegreen AND Vacation Travel. Lo and behold, Bluegreen calls me back and then TRANSFERS me to the Vacation Travel people. I now have my vacation scheduled... haha. After reading all of these comments, I can't wait to find out what actually happens. I may just completely skip the promised cruise. Don't think I need the hassle.
Reviewed May 28, 2014
Join the take tours, 2 days Washington DC. The tour guide named Leon, literary not a tour guide! He just tells you next destination but NOTHING else! If you are looking for just purely a bus and accommodation to go to your destination, then it's ok. But don't expect anything more. This tour guide is not even qualified at all. He doesn't even have normal or basic communication skills/manners. He doesn't speak good English, tries to translate English to Chinese, but all wrong information given. Yet, he has bad temper, and doesn't bother about the passengers. He never counts the numbers and if you are alone and got left behind, that is normal. He carries a "don't care attitude" to come to work. I have to ask other tour guides from other bus for information.
This tour also skips places that it stated in the itinerary. If you ask them, they say no time or blame to the company. Every stop you go, expect around 10-15 min. Some you'll just pass by sitting in the bus. Suitable for people who just want highlight of places, but definitely not a tour to really see things.
Reviewed May 6, 2014
My fiance and I purchased the timeshare vacation with the free cruise at Bass Pro Shop. We chose to take our timeshare vacation in Myrtle Beach and diligently sat through the timeshare meeting as we were directed to do in order to receive the free cruise. When I called to book the cruise, the rep immediately tried to talk me into upgrading my room without ever explaining the room that we should have been receiving. The upgraded price that he gave me was the EXACT SAME price if I booked the cruise on my own online. When I questioned him, he became rude and defensive, stating that the quotes online did not represent the actual price I would pay that it didn't include port fees and taxes. I went through the whole online booking process... The price included everything that I would have been paying for with this agency. In short... NEVER book with this company. The cruise room that is offered to you is always "booked" and the upgrade fee is the same as going through Carnival directly.
Reviewed April 21, 2014
I filled out the info at Bass Pro shop a year ago. Normal sales reps trying to get you to sign up. Nothing out of the normal. I just happen to receive a call at 2:30 pm Monday 4/21/2014. Good timing. Offer for 4 days 3 night hotel in select cities for 229.00. Bonus(s) $25 GC for Bass Pro and a 4 day cruise (pretty sweet deal). Got better if you stay Sunday-Thursday you get another $25 GC for Bass pro (I'm listening). Now, I am not a fool so the details came out after I asked my questions: What hotel options? Fair choices in my opinion. When? Within the year of purchase (fair). Catch? Must pay taxes (common and fair) and listen to the timeshare spiel (knew that!).
Also explained it's for 2 adults and 2 children (extra fees if more people). Fair. Still hesitate so after asking more questions about the hotel and info got it down to $149. Ok, to me that’s a fair price for any hotel for 2-3 nights (I would pay about 80-100 a night on average). Let's get to the bonus(s). We will see if I get the 2x $25 GC (I don't see why they would not). "The cruise" - I have cruised before so I already know it’s going to be the "cheap stuff" (cabin room with no windows). I prefer space so they explained I can upgrade at my cost (fair). Also understand I would pay port fees and taxes (can't get out of that, it’s the government also common).
On average I pay 400-800 a person for a 4 night cruise so the fee for an upgrade and port fees will cost me about 200-300 a person. Not a huge bonus but a very nice discount. So all in all, I'm happy, 4 stars. I would probably only recommend to my friends who (no offense) have common sense! Hope that helped. I'll "try" and remember to update after we take our vacation(s). Remember people, nothing's FREE!
Reviewed March 23, 2014
It's sad reading everybody's reviews here. I purchased a package through Bass Pro Shops. I take my family there often. We have toddlers and it's a great place for them. I guess that's how my guard was dropped. I spent $300 to attend a timeshare sales pitch while staying at Myrtle Beach for 2 days and then if I attend, I'll get to go on a cruise for 4 days for free. I have yet to take this trip but after some thought and especially reading these reviews, I think I am going to not take this trip and have to eat the $300. I have tried to get a hold of a service rep over and over again and I hardly get call backs. When I do speak with someone, it feels like I am starting over and no info from my previous call was recorded.
My main complaint started when about 2 weeks out from our trip, I called and wanted to know where exactly I was going. Since I was driving there with my wife and 3 little kids, I was not too keen on going until I knew the specifics. I asked to speak with a manager and they were on the edge of rude and told me they would send me my information the next day. The next day I got the email but it was nothing more than a confirmation of my trip. I luckily rescheduled. I am scheduled to go again in a month but I don't know the specifics and no one has contacted me or returned my (probably 5) phone calls in a month.
Reviewed Feb. 7, 2014
Vacation Tour and Travel doesn't only give the shaft to the consumer. My son worked there for about 2 weeks. We had a death in the family and they took away all his commission for missing. Now they are giving us the run around on some very important documents that are time sensitive. Why would a company want to treat its employees so wrong. When they took his hard earned commission away for an uncontrolled death, I told him to quit, that is not the type of company we need to associate with. They have been rude and there is no need for this type of behavior. I will contact my attorney general about this, and I advise the consumer to contact the Attorney General in what ever state they live in.
Reviewed Dec. 12, 2013
Last night, while my wife and I were out having diner, I received a call at 6:15 pm from RON with Vacation Tour and Travel (800) 558-6990 while I was at the salad bar. He had called to confirm our reservations. I went back, sat down at our table. I explained to him something had come up, that we weren't able to keep our appointment. He immediately became RUDE and OBNOXIOUS. I excused myself from the table and went outside the restaurant. I asked him why he was being so nasty. He said it was his job and if I cancelled, he was going to charge a 38.00 cancellation fee. I tried to control my temper with this guy but he was such a BUTT, I ended up telling him I was contacting Bass Pro about his behavior and he could kiss my a--. Totally ruined our evening out....
Reviewed Nov. 20, 2013
My husband signed up for a package through the Bass Pro Shop just before he went to Afghanistan last year. After several phone calls and attempts at getting a refund from Vacation Tour and Travel and never getting anywhere with it, we finally scheduled to come listen to their spiel about time shares and whatever. We were supposed to stay at the Bluegreen Club 36 in Las Vegas. When we got there, everything seemed to be in order. The next morning, we went to go to the tour that was required to get the promised gift certificates and other things that came along with the package.
My husband filled out the paperwork required for the tour and miscalculated our joint income by $20K. He's not a mathematician. Because of that, they disqualified us for the offer due to the $40K household income requirement. Instead of allowing us to fix the little check mark on the stupid application, they gave us a number we had to call. When he called, he was treated like pond scum by the rep and the manager he spoke with. They told us that we had disqualified ourselves for life due to a miscalculation of our income. The rep also told us he had paid $160 when he has it recorded it was over $300 on his bank statement. He was also told it was a 3-night 4-day stay but when we got there, they had only booked us for 2 nights.
On top of that, because of that little check mark on that paper, we were told if we continued our stay at the Bluegreen Club 36, we would be responsible for paying for it with no refund in the extra my husband dishes out for the trip in the first place. This place is out to take advantage of good people who are trying to enhance their quality of life by making promises that are never kept.
Reviewed Oct. 30, 2013
I am not rating this that I am satisfied with the company but rather satisfied that I read all of your reviews before I was sucked in. I was just contacted yesterday and purchased the 3 days/2 nights for $99. I tried my best to tell them I could not afford the initial price as it is too close to Christmas and I have 5 kids (should have hung up I guess). She continued until she had me sold at $99. Even though I was skeptical, I was excited about the whole deal until I stumbled upon this website. I read all reviews and made a decision to call them to cancel. Don't know if I would have been satisfied in the end but they did not give me any hassle about refunding my credit card. Thanks for all the helpful reviews.
Reviewed Sept. 9, 2013
First, it sound good, but I was fooled! I purchased a package and is unable to make reservations due to my husband's deployment. I wanted a refund and was told to send a letter in writing. To my surprise, I was given a mysterious address which they denied ever giving me (letter was returned). I pray that this company stop praying on hardworking people and find something else to do, like read the Bible and learn how the wicked and unjust do not prosper! This company maliciously lied and took my money! Folks do yourselves a favor... Run from them and scream help me... thieves are trying to swindle me out my money!!!
Reviewed July 31, 2013
I purchased the standard trip to Branson, and was supposed to receive the Carnival Cruise. I told them I would call back when we narrowed down our dates. I was called numerous times, outside normal hours, Sundays and weekends and holidays to a point of being harassed. I asked then many times not to call me and I would call when I was ready. Our family circumstance changed and I needed to cancel. I called back the 800 number, and was almost laughed at. The rep was very smirky about saying that I could cancel "but you cannot get a refund!"
I asked for the supervisor. She called back the next day and I told her the same, and she said, "We have you recorded, and that the package explained that there were no refunds." I asked, "What package," and she said, "The one you received after signing up." I explained that I received an e-mail stating everything and no package.... She refused to budge. This is not a good company to do business with!
Reviewed June 28, 2013
On 9/7/2012, I purchased a vacation package from Vacation Tour & Travel referred to in the confirmation letter as "WorldMark by Wyndham Getaway" to Anaheim. I purchased it to save money on frequent overnight trips to the So. CA Disney Parks when my family uses our annual passes. Included in the alleged package are: 3 days/ 2 nights hotel accommodations at a 3-star or higher area hotel, 4-day Carnival cruise certificate for two to my choice of W. Caribbean, Bahamas or Baja Mexico and a $50 American Express reward card (to be provided after completion of two-hour WorldMark by Wyndham timeshare sales presentation.
While it took me a while to pinpoint dates most convenient to my family and me, I finally booked our trip, which changed from Anaheim to San Diego. The dates requested and submitted were an arrival date of June 21, 2013 and departure on June 23, 2013. We received an emailed confirmation letter from Vacation Tour & Travel (VT&T) on May 22, 2013 stating our Friday, June 21, 2013 arrival date and check-in instructions at the Crowne Plaza hotel. I received a telephone call from VT&T as a courtesy confirmation of my arrival dates and location and to ensure that I received my email instructions. Additionally, on June 20, 2013, I received an email reminder requesting that I contact VT&T to confirm our planned arrival for the following day. Early June 21, 2013, I called Wanda **, Confirmation Manager, and confirmed my family's planned check-in around 3:30 pm that day. She provided confirmation of our reservation and reiterated the requirements for my husband and I to attend the two-hour tour prior to receiving the $50 Amex gift card.
My family arrived at the Crowne Plaza - San Diego hotel at about 4:25 pm and when we attempted to check-in, we were told that our reservation was for Monday, June 24, 2013, and not June 21, 2013 and that I'd have to talk to the manager. The manager stated the same thing as the first agent and stated that his hotel was overbooked and he had already given away the extra rooms that were held aside. He also stated that the other area hotels were also at capacity. He said that he's seen this before and that I should hold on to all of the emails and other documentation that I have showing my confirmation from VT&T, since they did not confirm directly with the hotel prior to sending me my confirmations, because if they had, they would have known that the hotel was booked and had been fully booked for a long time.
So, I had to tell my disappointed family (the kids already in their swim suits) that we weren't staying at the hotel after all. I had to call local family and cancel our plans to visit the Zoo together on Sat., June 22, 2013 and to have breakfast on Sunday, June 23, 2013.
Needless to say, I am extremely dissatisfied with the entire situation, mostly due to the inconvenience and disappointment to my family and young kids. We drove home that evening and I spent the rest of the entire weekend trying to make up for the fun we had previously planned by attempting to substitute other kid-friendly activities and restaurants. Fortunately, my kids are forgiving. My husband, on the other hand, is not!
On Monday, June 24, 2013, I called VT&T to express my dissatisfaction and explain what happened to us. Additionally, I requested a refund of the prepaid package price. While the agents I spoke to appeared genuinely apologetic and surprised by what happened, I still have not received a verbal or written confirmation that the monies I've paid will be refunded to me. At this point, I am ready to file a formal written grievance and request for more than a refund of the package price paid. Today, I also want my family compensated for our time, inconvenience, disappointment and other related expenses in our attempt to have a San Diego vacation getaway, which didn't materialize.
I also would warn anyone else to stay clear of this type of "vacation bargain", because in the end, you pay more than it's worth - assuming that you actually get to take the promised vacation.
Reviewed June 5, 2013
I filled out the form at Bass Pro Shops and submitted it. Some time later, I was contacted by phone and offered a trip for two to Big Cedar Lodge in Branson, MO and a cruise for two at a discounted rate. I paid with my credit card over the phone. It took us a while to narrow down vacation dates to book the trip. A rep from the company would call periodically to see if we had decided on dates. When we decided on dates, the rep said she needed to record the conversation then proceeded to tell me we would be staying at a hotel rather than Big Cedar Lodge. We would have to go to Big Cedar Lodge for a 120-minute tour. The tour would have been fine as I was aware of that part of the deal. However, I was misled into believing we would be staying AT Big Cedar Lodge and not a hotel nearby. I told the rep I wanted to discontinue the reservation process at that point and advised her I had been misled.
I went to the booth at Bass Pro Shops the next day to request my money back. It was after 5PM so they were unable to reach anyone by phone. I also spoke to a manager at Bass Pro Shops, who passed the information up the chain there. Apparently, BPS contacted Vacation Tour and Travel about the situation because a rep from VT&T contacted me the next day. When they called, I informed them of being misled and that I wanted a refund. They told me they could upgrade me to another part of Big Cedar Lodge, but could not give me a refund. They kept pushing the trip. I simply wanted my money back. I told them I had already been misled. I didn't want to travel from Louisiana to Missouri just to find I had been misled again. They passed me to more reps or supervisors, but they simply kept pushing the trip when I just wanted my money back.
The last supervisor I spoke to wouldn't budge. I requested a copy of the taped conversation from the original date I paid over the phone. She refused to provide the recording. I asked her for the address of their legal department. She gave me an address for the company. She told me if I contacted an attorney, I needed to show him the letter they mailed after I paid for the trip. I advised her I didn't recall getting a letter from them and asked if they sent it certified mail. It was not. She told me they give an 800 number to call in case you don't get the letter. I advised her I had already requested the original recording that would verify that. She again refused to supply a copy of the recording.
It appears that I am just out of luck. I will continue to pursue this however. I am going to urge Bass Pro Shops to evaluate how this company reflects upon them. I think BPS should look at all the consumer complaints about this company and consider disassociating from the company. I also intend to contact the BBB.
Reviewed May 30, 2013
I read every review on this site and agree with them all. This is a fraud and everyone needs to band together and sue this company. The Governor of the state they are in needs to start a lawsuit against them in the consumers' behalf and shut these ** down. I had triple bypass surgery and could not go on the cruise and asked for an extension of time and was told I could get it but it was going to COST me additional money. There is no respect for the old or sick. It's all about the money to them. Well, I hope they all burn in hell, for what they have done to everyone concerned.
Reviewed May 2, 2013
I used to work for this company, and I'm pretty ashamed to have worked there and had any part of their terrible service. Every bad review I've read is true, and I'd rather sleep in my car or on a raft than do business with them, having seen the operation from the inside. As a former employee trying to get a copy of a W2, the bookkeeping staff was exceptionally rude, cutting me off as I tried to explain my situation, all in a condescendingly "polite" tone. They refused to hear anything but my name and how I wanted to obtain my W2. She forcefully cut me off each of the three times I tried to explain that I'd received the email but had log-in difficulties, always responding with "So, you didn't access the link in the 24-hour time period? "
If they treat former employees like this, how do you think they'll treat you as a customer (And their employees, mostly college students, ex-cons, and people who couldn't work anywhere that required a drug test, usually come back after a break from telemarketing burn-out)?
Don't believe the sweetness in the voice of the girl who called you - the moment you show interest, there will be five "managers" swimming around her like sharks, ready to plug in their headset and eat you alive. The goal is to sell, not satisfy.
Reviewed May 1, 2013
Beware. They make it sound so appealing when they contact you to participate in the Bluegreen Resorts presentation and go on to say that it's a free 4-day cruise for two (only taxes and port fees to pay) when in reality good luck getting a cabin! They say it's a two-person bunk bed room and it would cost me $373.70 to go in October! Are you kidding me? It's a complete bait and switch. Beware of them. Do not pay them anything. You'll pay less if you go on your own. In addition, the 90-120 minute presentation took me three hours! Please don't let this happen to you.
Reviewed March 23, 2013
My husband and I were at Bass Pro Shop and were approached by a person there that was setting up vacation packages. After listening to the representative bash our already owned time share company that we have had for years, I told my husband that we were not interested in what they had to offer. Unfortunately, we had already filled out a form. Approx. a month later, we were contacted by VT&T and as I was talking to the lady on the phone, I asked her how much is it going to cost us. I am a person that takes a direct approach. She continued to try and tell me what all the package included. When I asked her this question, she said, “Well I am trying to tell you what it all includes." I then said, “I don’t care what it includes. I just want to know how much it cost."
She continued talking as if I hadn't said anything. So I let her finish reading off her screen, and then she told me, "$299.00. Isn't that a great offer?" I then told her that I am not going to pay for any vacation where they take up my vacation time taking tours and listening to sales pitches. I explained to her that we just came back off one of these vacations with our current time share. Her next statement was so upsetting. This is why I am writing a review now. Her next statement was, "Well, I hope you enjoy your little getaway", and then hung up in my face as if our time share was beneath them. I have news for her. I hope that someone reads this before making a decision to purchase one of these vacations. You should never pay for a vacation where they take up your vacation time to try to sell themselves… our time shares that we have... They pay you to come and see what they have to offer! Remember that. I hope this helps someone.
Reviewed March 21, 2013
We were called to purchase from VT&T last year and in a moment of weakness after just vacationing with both BlueGreen and Carnival were talked into their best deal of just $99 for 4 days in Branson, $75 in total gift cards, and a 5-day cruise voucher that could be used to a larger trip. Sounds great! We'll listen to the timeshare, consider it, and enjoy a nice little vacation, right? We listened to a true BlueGreen presentation several years ago and had a good time after all. Wrong! This is not BlueGreen and their accommodations and rewards are not likely to be what they seem! Their sales pitch is apparently a partner hotel which it turns out is a no frills hotel but they say BlueGreen and partner so much in the sales pitch you don't realize you aren't staying with BlueGreen whatsoever; they claim to have a recording I am hoping to acquire it.
You can apparently upgrade to an actual BlueGreen resort once you are trapped and try to book but now you are just paying full price (and probably more) anyway. It also turns out the day you book affects how many days you get in the hotel so unless we gave up our weekend plans, we only get 3 days which wasn't mentioned originally either. So we took this all in stride and prepared for our trip anyway. We then decided on a cruise and called VT&T to confirm if we could reserve at their current price through Carnival and then transfer (standard for travel agents) to VT&T to apply the voucher when we get it. However, to further prove this is a scam company, they said they cannot do this and it must be booked fully with them and of course, without the voucher, they cannot lock in the advanced pricing.
I asked the VT&T agent if we had the voucher today, how much would our requested cruise cost and even with the voucher, it would be the same price as just booking on our own! Wow. Deal's off! Why? Because upgrading any combination of adding extra nights and/or upgrading room quality from bunk beds over the engine room all but voids any value the certificate holds. I was also told during our sales pitch that this was upgradable and did not have blackout dates. However, when I told them our date, a full year out, I was told it was peak season which further damaged the upgrade value. Apparently, upgradable means at a complete loss of value.
As soon as I mentioned all the scam articles on the internet to their fake escalations manager, he said that he can only cancel my reservation but cannot refund. I had 30 days to cancel yet until you try to book anything (usually more than 30 days out), you won't find out all of their dirty little secrets. So at this point, our $99 is simply a sunk cost and we're done with this scam company other than anything Consumer Affairs, the BBB, BlueGreen, or Bass Pro can do for us. I can only imagine how much worse it would have been if we had actually gone to Branson and especially paid them even more money to book the Carnival cruise!
Reviewed March 18, 2013
After filling out something at Bass Pro Shop, we were contacted with the offer of a vacation getaway. The Charleston weekend worked out fine and the people at Blue Green Vacation Resorts were very nice with no pressure put on us. Included in the package deal was also a 4-day/4-night Carnival Cruise. The only problem I have with Blue Green Resorts is that after asking about 4 times about the cruise certificate we were promised after the tour, they just told us it would come in the mail in 4-6 weeks. We took our tour Dec. 8, 2012. After never receiving anything, I called the 1-800-0608 number. I was told that it was necessary to call this number to get that information sent and it would take 4-6 weeks by some guy. I called right back to question this and to ask if they need anything more than my phone number, and the girl said it would only take 7-10 business days and that it showed it was to be sent.
After never receiving anything, I called back on 2-18-2013. Again I was told it would take 4-6 weeks and should arrive soon. It is March 18, and I have seen nothing. I called again and the guy I talked to, KJ, told me there was no record of me contacting them since 11-30-12 to book our Charleston stay. I explained to him I had notes written of each time I called and what I was told. He was condescending and wanted to argue when I told him the dates I had called (again) and what I was told. He told me I should have gotten a name if I talked to someone and nothing they did there took 4-6 weeks and said he would email me the cruise info and that it would take 72 hours.
I then called back the 800 number to find out what company I was even speaking with as no one had ever said when they answered the phone. I asked for an email address and was told they didn't have one. I told them I had a complaint and would like to know how to file it. He told me the records showed the info was being emailed to me and it should be resolved. There is no way I would attempt to go on this cruise or upgrade as I had planned.
Bass Pro Shops, Carnival Cruise lines, and Blue Green Resorts need to reevaluate the wisdom of being affiliated with Vacation Tour and Travel. I had purchased a similar visit with Wyndham Resorts and am about to immediately seek a refund, as we are property owners with Wyndham, and I feel sure they have already received complaints about this "cruise deal". This company should not be allowed to do business - and I should not be allowed to answer the phone because I have stupidly been trusting and booked not one, but two of these rip-offs. At least we had a good weekend in Charleston for the $169 I spent, but I do not appreciate being ripped off. Just not sure if it is worth the time and effort to pursue this. I will be informing Bass Pro, Carnival, and Blue Green Resorts of the problems I have encountered.
Reviewed Jan. 28, 2013
I visited the resort in Pigeon Forge/Gatlinburg and went through their presentation in April of 2012. I then received this certificate from this company. I was told at the presentation this certificate was good for 18 months. Now, I am told it was 18 months from the day I first talked to Bass Pro Shops representatives in November of 2011. The representative, Chris, tells me I now have an expired certificate because I did not give them 90 days notice even though I was scheduling my cruise for October 2013 because it was expiring in April 2013. He then said the certificate was not good for the October booking and I would have to upgrade from bunk bed cabin to another room if I wanted twin beds that could be converted to a king.
How many adults sleep on bunk beds? Do not go to Wyndham Resorts or any other presentations given from people at any Bass Pro Shop. This was a free gift from the presentation, but the charges are just as much as purchasing a cruise on my own without the certificate and with a better room than bunk beds. There is nothing free on this. Gratuities and port fees are not even included on this one and are included on the one I purchased making my cruise cheaper in the long run. Run from these presentations as fast as you can. At least I received $75 in Bass Pro gift cards that were valid and a free 2-night stay in Pigeon Forge.
Reviewed Jan. 25, 2013
I ordered a Carnival "Fun Ships" 4-day cruise for $200. I was told to book it within 18 months. After 6 months in January, I called and all the available cruises from California were all booked for 2013 (now, that's a total lie). They told me I needed to upgrade and pay $1,201.52 or just lose the $200.
Reviewed Jan. 17, 2013
We received a free cruise for attending a timeshare presentation that we were supposed to redeem through Vacation Tour and Travel agency. Every time I called, they said the cabin that my certificate covered was not available and that I must upgrade. The upgrade is double the cost and essentially you are buying a brand new cruise. You must book 90 days in advance which is also a horrible condition because it's nearly impossible to plan that far ahead and around their availability. The worst thing, however, is their call queue and customer service - it's absolutely horrible.
I waited for 30 minutes to get someone on the line only to find the people were very rude, talked over me, and were quick to get an attitude, in particular, a guy named Spencer. He got snappy within the first 5 min. of our conversation. People there don't care about helping you at all. They structure the conditions of your "free" cruise so that you must upgrade and they train their people to be extra rude so that it's a pain to call and redeem your gift. They will try everything to save their money and not pay for your package. Good luck working with them... It's not worth it!
Reviewed Jan. 15, 2013
I took my daughter to Orlando for a timeshare presentation by Blue Green Resorts last May. I had initially filled out a card to win an SUV at Bass Pro Shops and I assumed this was where Blue Green Resorts got my information. We were at first going to be put up at some average hotel in Orlando like a Holiday Inn for our stay there, which I was okay with, but once we checked in at the resort, they let us stay at the resort for our entire stay. We attended the timeshare presentation and felt no pressure at all, which was nice and it lasted about 2 1/2 hours. I did not buy a timeshare there. The initial trip to Orlando was a great trip and I had no complaints, the resort was very nice and everyone was friendly.
The problem I have is with the certificate I received after attending the timeshare presentation for a free 4-day cruise for 2 adults. I called Vacation Tour and Travel to book my cruise and was told there were no cabins available until October 2013 that met the certificate criteria. That, I find hard to believe. I was told I would have to pay $186.00 per person for government taxes and agency fees. I would also be required to upgrade to another cabin, which would be an interior cabin with two twin beds that can convert to a King. The total price quoted to me was $741.00! I don't understand how an upgrade to another interior room would cost me an additional $369.00?! How is this supposed to even be considered close to being a free cruise?! It appears that Vacation Tour and Travel are bumping up their prices big time.
I checked online and Carnival taxes and fees were approx $80 or so per person so how does Vacation Tour and Travel charge $186.00? An upgrade to another interior room would have only cost me approximately between $70-$80 total, so where does $369.00 come into play? I will be calling Blue Green Resorts and Bass Pro Shop to complain about this as well.
Reviewed Dec. 15, 2012
I bought a cruise package on the Today Show in Dec. 2011 with 12 months to book and 18 months to sail. I work in Iraq and wanted to take my wife on a cruise during one of my leaves. I tried several times to book the cruise at a time that was convenient, giving the 90 days’ advance notice, but nothing was ever available unless I agreed to do an upgrade. I paid $549 for a 4-day cruise with two free hotel nights near the port of my choice. The upgrade they offered to me was $589 for a porthole cabin! It was more than the original cruise package I purchased! Then when I would try to decline the upgrade and sail as is stated on my certificate, they would suddenly have no dates available for inside cabins!
On one of my calls, I left the dates open-ended and told them to just give me a date when they could accommodate me. And lo and behold, they had no inside cabins in any port for 6 months! (My coupon expires in 6 months.) This same conversation and scam also happened to others I knew who purchased the coupon. So therefore, I have purchased a valueless piece of paper called IcouponOnline.com with terms which they never intended to honor. To make it even worse, they refused to refund my account and refused to book the cruise knowing it would expire soon. They basically laughed in my face and said I was nearing the end of 12 months and there was nothing I could do other than upgrade.
So, I have sent dispute letters to my credit card company, the Today Show for promoting and helping a sorry company to carry out false advertising, to Carnival Cruise Lines for affiliating their cruises with them, and to the Better Business Bureau. I am also mailing a letter to the legal department with NBC News. This is highway robbery and I will not sit around and allow it to happen without a fight. If they do not want to honor the voucher and they feel they made a bad deal, then the least they could do would be to refund my money. However, they choose to be the thieves they set out to be and steal customers’ money without ever intending to honor their advertised deal. I hope someone puts them out of business and recovers punitive damages!
It would seem that the Today Show and Carnival Cruise Lines would stand up to this company that they are helping to make rich by fraud! These huge companies certainly have the resources to do a full investigation and apply pressure for them to do the right thing. If I do not get some satisfaction, I fully intend to never cruise with Carnival and to never watch the Today Show again and to pursue every legal avenue I can find. I hope all the many others that I've read about will do the same. Do not ever buy from Icoupon Online as Vacation Travel and Tour Agency (doing business as Great Resort Destinations, Weston FL). Unfortunately, they use a lot of names so it’s harder to keep up with them! Also, if you have been a victim, please report your case to all the above offices and agencies as well as other sites such as Trip Advisor and other consumer complaints. Thank you and good luck.
Reviewed Dec. 10, 2012
My husband and I received a "free" cruise certificate through a Bass Pro/Bluegreen promotion. I felt like the cruise part was going to be a scam but since it was part of the package for sitting through a timeshare presentation, we called to see when we could book the trip and how much an upgrade to ocean view would cost. Before I called, I looked up dates and prices on 4-day cruises with ocean view rooms, so I would know if I were saving any money. You can imagine how surprised I was when VT&T quoted me the exact same price as if I had booked it through Carnival's website. The only difference would be that if I booked with Carnival.com, I would get good customer service, pick my stateroom, and inboard credit.
Wow, so why even book through VT&T? I guess, it's to scam me out of more money. When the price was the same as what I had looked at buying through Carnival.com, I asked the VT&T representative what exactly the cruise certificate was for. He replied that it only covers a 1A bunk bed cabin. So, I guess they can't really upgrade you; they can only sell you a new cruise. I'm glad I did my research before I called. It's so sad that so many people paid so much for the "upgrades". This is very questionable ethic by this company.
Reviewed Dec. 10, 2012
Do not use this company! My husband happened to mention that we would like to book our cruise for the same date as friends. Well, they flagged our account saying we were trying to do a group booking. We were told that there were only allotments available with an upgrade charge for that date but just not for us since we knew someone else who would be going on that date. They said they could not book us if any family or friends were going and forced us to book for another date. Customer service reps are very rude!
Reviewed Oct. 6, 2012
First of all, never attend a Wyndham presentation! A 'free' cruise was an incentive to purchase a Wyndham vacation plan. When we got home, I called Vacation Tour and Travel of Little Rock, AR and Drew ** was my agent. He was very friendly and helpful as we had never been on a cruise and I had many questions. Our anniversary was in a few months (November), so I purchased (midsummer 2011) the 'free' 4-day cruise to Baja, Mexico, on Carnival Cruise Lines for $1,500.00. Drew explained that the 'free' cruise room was not in a very good location and we would be happier with another room. Needless to say, not much fun sleeping in the inside belly of the ship just above the engine room.
All went well until the day of the cruise. Due to a medical condition diagnosed 3 weeks before our cruise, my husband was not on correct medication, which left him mentally confused. As a result, my husband forgot his passport, which he didn’t realize until 3-4 minutes before the flight was scheduled to leave. We sat there in the airline seats not knowing what to do: Would they let us off the plane, or should we just go to sea and see what we can do? We stopped after the first leg of our flight and I called Vacation Tour & Travel for help. Drew ** was not available but the agent said to call the travel insurance company. Since my husband was not hospitalized, the policy did not cover our inability to board the ship to enter international seas and return to the mainland without a passport. Our cruise was over before it began.
On Monday, I called VT&T and talked to Drew **. He was sorry but there was nothing he could do. I was more concerned about my husband's health and still in shock about not taking the cruise, but tried everything I could do to see how we could somehow "save" our cruise and take it in November 2012. The rest of the flight tickets were good for one year and I thought for sure someone would be willing and able to help me. When I asked if there were any alternatives (same cruise next year, half of the cruise price [$750.00] voucher for another cruise, some type of refund, anything to help...), “nothing I can do" was his only reply. I called Carnival Cruise Line for help. Since we made the booking through Vacation Tour & Travel, I was at a dead end with them. I also called our saleswoman (C. in Las Vegas) at Wyndham who repeatedly said, “Give me a call if you have any problems,” to see if she could help. I gave her all the information, and she never called me back.
I still wanted to find some kind of resolution and felt that Vacation Tour & Travel had our $1,500.00 and they were not willing to look at any alternatives. So I called them back. I talked to another agent since Drew ** was now a supervisor! When I asked if I could speak to him, I was told that since Drew already told me, “There was nothing VT&T could do,” talking to Drew would not help me. Really? You had our $1,500.00, and because my husband forgot his passport due to a medical condition, you're not willing to budge one iota? I only wish VT&T could have been a fly on the wall to see what my husband went through for 3-4 weeks before he was on the correct medicine. But since they had our money, they didn't have to care. While I realize some time has passed, the disappointment and the inability to get VT&T to help me in any manner has finally worked its way out of the back of my mind to see if there is any possibility to get some resolution. Far too long I put the word “cruise” out of my mind. Between my husband's health, teaching, other family responsibilities, and VT&T's attitude, I simply did not have the time or energy to deal with it any more, until now.
Reviewed Sept. 30, 2012
I entered a Bass Pro Shops contest and evidently, Vacation Tour and Travel took my information and called me to tell me I won a bunch of trips and I only had to pay them $169, which I did, and they would mail me all of my winnings, etc. It all sounded wonderful. Several weeks later, I telephoned them and told them I had received nothing in the mail. They told me they would send me replacement set of documents. Time has passed and I have still received nothing. After reading all of the other complaints on this website, why do I have the feeling I am at the broken end of the bottle?
Reviewed Sept. 14, 2012
I purchased a Save through Eversave, which was a 4-day cruise and two nights in a hotel for 2. After I purchased the Save, I was instructed that I needed to contact Vacation Tour and Travel to book. This was where the nightmare began!
First, I was informed that this was for a bottom of the boat room, and was not available for the dates I was looking for. Of course it wasn't why would it be! So Spencer ** had me upgrade to an ocean view room which was an additional $290! I thought this was insane, but agreed to pay for it since this trip was for our 10-year anniversary and we had already begun our travel arrangements. This was not the worst part. After this, I asked how I was to book my room and he told me he had no idea and that I would probably get booked in like a Super 8 or something. I was beside myself. Clearly he does not care about his job or the customers he interacts with.
I then reached out to Eversave to get some help. Within a few days, they had someone contact me and then eventually, Spencer reached out to tell me they would handle booking my rooms and he would be in touch. This was back in April/May. I had sent several emails looking for an update, but never heard back. Finally come August I called VTT, spoke with Spencer and he told me the rooms were booked and gave me the confirmation numbers. Okay, that's fine, but he should have let me know. I should not have had to reach out! Well, it doesn't end there.
So feeling really uneasy about this whole process, I called to confirm my reservations, and they were in fact legit, but the hotel they have us booked at the night before our cruise is 1 hour away from the port. The hotel does not offer a shuttle and the cost to get there would be $150! That is unacceptable! The hotel they have us booked at the night after our cruise, is close to the port and offers a shuttle. So, simple solution I thought, why couldn't they just book me in the same hotel the night before my cruise. That would work, right? Well, No, not according to VTT.
So, I emailed Spencer and surprise, surprise, I never heard back. So yesterday, I called again (now, mind you, the trip is now 3 weeks away). I spoke with Spencer, explained again my issue and then offered my solution. He said no, got rude and said he could just cancel my reservation and then I would have nowhere to stay! I was floored and fuming! I asked to speak to a manager, and he then said, "that will do no good." I then said, "I want to speak to a manager." Well then, Monique or Dominique (I was so mad, I can't remember) got on the phone. She was just as rude and also said she could cancel my reservation and then I would have nowhere to stay!
What? What kind of customer service is this? It is not like I was looking for a refund; I just want a room change. This is a bunch of **! I then asked to speak with her manager and she was "on vacation." I asked for her voice mail and she would not provide it. She claimed she took my name and number, but I am pretty sure she did not. I will not let this go unfinished. I want a resolution. I have an email out to Eversave in the hopes they can come up with a solution. But to anyone out there, never, ever work with VTT. They are horrible.
Reviewed Aug. 12, 2012
When we booked our stay in Charleston, we received 3 nights. This is what we planned on vacationing for and buying airline tickets for. Vacation Tour and Travel later called us and told us the third night was given to us in error and we were only getting two nights. When we called to ask about it, we were met by the manager of customer service whom was extremely rude and argumentative. Because of how we were treated, I wanted a refund or the third night and they were not willing to give us either. When I asked for her boss’ name, she would not give us a name or a number. I’m very disappointed. I will never be doing business with this company again! The name of the manager is Dominique **.
Reviewed July 10, 2012
I was called after a visit to Bass Pro Shop that I could purchase a cruise for a discounted rate - if I take a tour of a property, I would be eligible to stay at the property for 2 nights, 3 if you scheduled for the right days. We went and took the tour and the pushy salespeople. We only purchased this to take the cruise. Then when we tried to schedule the cruise, it's a bunk bed type room at the bottom of the ship. I only paid $169 to start with and they wanted me to pay an additional $100 per person to upgrade rooms. I was told that I could cancel at any time within a year. I called to cancel and was told that I could not. Vacation Tour and Travel tricked us into this. We purchased a cruise with the condition that we take their tour. We did our part, now they are tricking us with the room.
Reviewed July 5, 2012
My wife and I were awarded a free Carnival 4-day cruise to the Bahamas. The certificate stated that government taxes, port fees and agency fees are not included and will be between $123.16 to $186.85 per person. When I called to make the reservations, I was told that the total would be $306.42 per person. I explained that my certificate stated up to $186.85 per person. She then started to get rude and told me that it is more because the reservation must be made 90 days in advance. I told her that it is over 90 days in advance. She said, "No it isn't. Today is July 5th and you want to go October 4th." I said, "I know, count the days. It is 92 days out, within our 90 days!" She then counted and said, "Oh well, the certificate is for a 1A cabin and those are sold out!" This is false advertisement, a scheme in attempt to gain your business and poor customer service!
Reviewed June 25, 2012
I was lied to by Dominika. She sold me a vacation package knowing a major credit card was required and that I did not have one! When I tried to book it, they told me I could not use it. Don't get lied to, hang up on these guys before they open their mouth because all they want to do is cheat you out of your money!
Reviewed June 4, 2012
We filled out the paper last summer (2011) at the Bass Pro Shop and after getting home, we received a call and I paid the fee to take a trip in the next year. I originally planned on going to Branson, but have changed my plans repeatedly so many times from Branson, Las Vegas and to Orlando. They have always been nice and considerate when they have called and never pushy. I just booked our trip this August to Orlando. I will keep everyone posted on the details and if I have any trouble. So far, I don't have any complaints at all.
Reviewed May 15, 2012
On April 6th, I received a phone call about a promotion for 2D/3N. I gave them my credit card and they stated I would receive something in the mail, as I wasn't sure what dates I was available. There were extra promotions as I was going to stay during the week. I have tried countless number of times to contact someone and I get nothing but voicemail. I have emailed and no answer. I am still interested in the promotion, but I believe your company is interested in having people sign up and not customer satisfaction.
Reviewed May 4, 2012
In September 2011, I received a call on Labor Day regarding a promotion for a 2N/3D stay at my choice of locations for $129. The package of course included the catch that I would need to go to a presentation. I purchased my package for Las Vegas using my American Express card and decided I would figure the dates out later. When we received the paperwork, it was under a Gerarldo **. I do not know who that person is. I know my last name is ** (maiden) and my husband's first name is Oswaldo. I called to get the name fixed and they said that they will make note of it in the system. In February 2012, I called to see if it was possible to switch the location from Las Vegas to San Francisco. Whitney at Vacation Tour & Travel only could find me with my phone number because the name was still incorrect. She said it was not a problem to switch and confirmed me to stay for a 3N/4D package since I was going to San Francisco. I inquired about the dates changed and she stated that the San Francisco stay was for a 3N/4D stay.
When I received the confirmation regarding the hotel I would be staying at, I called them back because the name was still wrong and I was hoping to change the hotel from the Holiday Inn to another hotel. I was told that the Holiday Inn was the only one available. Once again, I was told that the name would be corrected but was then told that my dates were incorrect and that I was only scheduled for a 2N/3D stay. I advised them that Whitney confirmed my stay for 3N/4D stay. The supervisor (a lady whose name I do not recall, that claimed to be with the company for a very long time and sounded very old) stated that she will honor that package since Whitney already said it would be a 3N/4D package. This is when the headache actually begins.
Three days before the trip, I get the colds and rather than taking chances, I decided to call and cancel the trip. Once again, I got Whitney on the phone who stated that they can cancel the trip but in order to avoid my cancellation fee, I would need to pick another date. I asked if it was possible to switch it back to Vegas. Whitney stated yes. I asked if my stay will still be a 3N/4D, Whitney stated yes. I chose my dates for a trip to Vegas from April 27th through April 30th. I was scheduled to stay at Harrah's. The confirmation I received did not have departing date but just arrival date. It stated that I must arrive prior to 7pm on the day I was checking in. I followed the instructions and at the time of check in, the lady on at the Wyndham Vacation Counter inside Harrah's could not find us by our names but phone number because the name was still wrong and said I was only scheduled to stay until Sunday. I told her that it was a problem because I had already been told and confirmed that I would stay until Monday and our flights were scheduled for Monday. She stated that she could not do anything at that time because Vacation Tour and Travel was already closed but that she will leave a note for the supervisor. She gave me paperwork to take over to the registration desk at Harrah's (3 steps away).
When I was speaking to the lady at Harrah's registration desk, she told me that the only way they can guarantee a room was if they took my credit card information to reserve a room. Since I did not have another choice, I gave my credit card information. An hour later, we get a call up to the room that everything had been taken care of by Tiara. The next day, we called to confirm our tour for Sunday afternoon. On Sunday afternoon before departing to the tour, I went back to the Wyndham Vacation Desk and confirmed that everything was straightened out for Sunday night's stay. The girl on the desk confirmed that it all had been fixed. I asked if I had to go over to registration at Harrah's (again 3 steps away, and they don't talk to each other) and she said no. Everything was okay.
During the presentation, I refused to purchase a package because of the headache it had been to get to Harrah's and getting the name fixed. I shared that with Wyndham and came back to the hotel. We left to enjoy the afternoon on the strip and decided to go back to our room for a nap at 10pm. When I arrived to the room, my door key was not working. My husband and I decided to go downstairs to registration. My sister stayed in hallway by the room entrance waiting for us. We walked straight up to the manager and told him what was happening. The manager proceeded to state, "I locked you because you were scheduled to leave on Sunday." Puzzled I asked, "You locked me out?" and he responded, "Yes. You are Jeanne?" I said, "Yes, I am and why would you do that with all my belongings in the room? Did you think of maybe calling us to see what was happening?" He claimed to have called which was a lie because I had no voicemail or missed call. I said, "You have my credit card on file for the room because this goes back since registration." I said this in a louder tone and he plainly said, "Calm down or I will call security." I responded with, "Why would you call security if I have not done anything." He picked up the phone and called security. Three security officers came over. They asked what was happening. We proceeded to explain once again. The security supervisor asked how can we fix this to the manager and the manager requested them to go inside his office.
Two minutes later, one of the officers was reading me my rights or whatever about transpacing and how we had to leave the premises. They escorted my husband and me to our room to get our stuff. My sister had fallen asleep against the door waiting for us. We woke her up and told her to get her bags. We walked out the hotel onto the curb. My husband asked for the name at the registration desk of the manager and was told they cannot give that information out but that his first name is Ronald. While we were at the curb, my husband said, "We are outside. Do you really need to continue to humiliate us?" and they stated that we were not allowed at Harrah's, Flamingo, Planet Hollywood, Caesar's Palace, etc. We drove off and checked in at Luxor at 12:30am.
Needless to say, we did not do much more than just go to sleep because our vacation or mini vacation had been ruined. The next day, I called Wyndham to tell them what had occurred and the manager was taken aback. He called me three times within 5 minutes and said their notes show that they sent over all the paperwork to Harrah's for the 3rd night stay and will take it up to the GM. He stated he would call back the next day with resolution. The next day, I got a call from Dana at Vacation Tour and Travel. She stated that she did not see anything in her system that I should stay for three nights but that she would credit my stay and still send me the cruise certificate. I told Dana that the refund was nothing compared to the humiliation I had experienced and the cruise certificate was part of the deal anyways. She apologized and hung up the phone.
Today, three days later since I spoke to her, I called to follow up on the refund. The person that answered the phone was reading the notes out loud and stated, "The customer was confirmed to have a three-night stay however was removed due to their guest behavior." I asked him what he was referring to. He got very nervous and said, "I will need to refer you to my manager who is helping another customer." When I received Dana's call back, she stated that she was not giving me credit because I was removed from the premises due my guest behavior. I asked, "What are you referring to? Who do I need to call at Harrah's to explain?" She said, "There is nothing more I can tell you. Wyndham or Vacation Tour and Travel can resolve this. You need to go to Harrah's." I told Dana, "You called me on Tuesday to say you were giving me a refund. You never called me back to tell me this and now you won't even tell me who you spoke with?" She said, "That is right."
Needless to say, I hung up on her. They are all trying to point the finger at one another and since they cannot blame anyone else, they are now trying to blame my guest who by the way was by our room door sitting down sleeping waiting for us to come up with the key after being locked out. The only reason we even went downstairs was because we had been locked out, and Roland, the supposedly manager, said we were not authorized to stay another night?! Can someone please help? I feel so helpless, violated, angry and most importantly humiliated. By the way, I ended up getting sick from this whole thing and missing work! I have never gone through such bad experience. Never threaten to have cops called on, never arrested, never escorted out! We were not intoxicated! I have called Caesars Entertainment and I am waiting for a call back from the VP of operations.
Reviewed May 4, 2012
I work for Vacation Tour and Travel and I can tell you myself that these people are ripping folks off. I have worked selling the vacations and booking the accommodations and know first hand that while selling the packages, the phone operators are given a script to use that is full of lies. They also purposely do not send out the packages on time and because of this, it is next to impossible for customers to cancel their packages in the allotted 30-day period. That period starts the day you buy and ends 30 days later. If it is postmarked 27 days later and doesn't get there until day 31, they will not refund your money, period. As a Vacation Tour and Travel employee, I suggest you do not buy from this company.
Reviewed May 2, 2012
We need to stop this scam if we all get together. The story is the same with everyone - they take your money and promise you anything. When it comes time to schedule your trip, there is never a date you can take it. Eventually you give up or they "upcharge you" an unbelievable amount to change anything. Contact my phone number for information.
Reviewed April 25, 2012
I purchased the iCoupon through The Today Show. It’s a 4-day cruise with a 2-day stay at an area hotel for $549 for 2 people. I cruise at least twice a year for the last 20 years. I never had to jump through hopes before like I did this time. After 3 calls to the company and at least 2 of them with less than stellar customer service, I finally got a wonderful young lady to help me. I refused to pay extra. Patrice ** was awesome. Her extension is **. I did my research before I called and wow, no 4A cabins were available. Hmmm, Ms. ** was patient and fortunately there was a 4A available. I received my Carnival booking number within 24 hours. The next step is getting the hotel room. That was another nightmare, but I will save that for another review.
Reviewed April 19, 2012
The coupon was good from March 3, 2012 for eighteen months, which I believe would be September. They say August. I tried booking for Aug. 5, 2013. They said it expires Aug 4, 2013, one day before my travel date. Why? They told me I had to travel to Florida and get a better room to use the coupon which cost close to six hundred more.
Reviewed April 16, 2012
I was contacted by them to purchase a travel package. My husband and I both thought the price sounded fair. We went ahead and purchased the package. When the letter arrived, it said something about a timeshare presentation. I thought it must be a mistake or maybe it is connected to the cruise. So I waited a couple of days and then called to book my vacation. The agent informed me that before she could proceed they needed a major credit card not tied to a debit card. What? They never said this when I booked it. They would not proceed any further so I stated then to refund me my money. They then stated, "Well, you had only so much time to cancel." I am not trying to cancel. They won't let me book my vacation! I don't have a major credit card. Why would I buy something I can't use? I want a refund. This is a total scam!
Reviewed April 16, 2012
My sister and I called to book our cruise. Our elderly parents also booked a cruise. We thought that we could take our parents on their first cruise. When we called to book the cruises, we were told that we could not book the cruises together and they flagged our vouchers as a group booking. They stated that the terms and conditions stated that group bookings could not be done together. Since when is a group considered two vouchers? This is false advertisement! We booked with two different addresses and two different credit cards, no reason that we should not be able to book them together. Dominique was unhelpful and had no customer service skills. This is a scam! Now my poor parents will not be able to go on their cruise!
Reviewed April 5, 2012
Travel Agency Kept Carnival Credit for Themselves: We received a call from this travel agency offering us a vacation if we went on a timeshare tour. I told them I wasn't interested, so they offered a special deal for a 4-day cruise for 2 for $299. I asked questions about what the catch was and they said there was no catch, so we decided to go ahead and do it. After paying $299, I was told it was for a cabin with bunk beds in the bottom of the ship. I was told I could upgrade to a better cabin and decided to do that. The cruise price sounded rather inflated, but they assured me it was the normal Carnival cruse price for that cruise. Since we had already paid $299, we didn't want to just throw that money away, so we went ahead and paid for the upgrade and the cruise had to be paid in full immediately (January 2012).
My Carnival cruise didn't show up as being paid in full at Carnival until March 2012 and it was only paid then because I complained about them holding our money we paid for the cruise. I had forgotten about a certificate I received on my last Carnival cruise in which we prepaid $100 toward our next cruise and when we remembered it (February 2012), we contacted the travel agency to let them know about this and they told us we would have to go to a specific website for Carnival to submit the certificate (it entitled us to the $100 off the cruise plus an on board credit, amount dependent upon # days of the cruise).
In February 2012, we received an email from Carnival saying they had applied the credit to our cruise account. We contacted the travel agency and asked them when we would receive our refund, which was due to us because of the $100 credit from Carnival. We were told by the agent that it would show up as a credit on our Carnival account. We called Carnival in April 2012 to make sure we allowed enough time for credits to show up on our cruise account and they said they subtracted the $100 from what the travel agent was required to pay on our behalf. The last time we emailed the travel agency, they did not even respond. Basically, they stole our $100 that Carnival credited for our cruise.
Reviewed April 4, 2012
This is the worst company in business. Customer service is not part of their priority. If I were to read all the reviews before I purchased and booked my cruise line last couple of months, I would not go through this company. Cruise Line vouchers are useless, it's better to book from the original website of the cruise. I have the voucher and when calling to book the cruise, none of the days I requested are available. They stated that there is no more room available.
However, when I've checked the website, there are plenty of rooms available on the dates I've requested. They charged roughly $800 just to choose the date I wanted for another room. They call it an "upgrade". I mean from what I've known, upgrading rooms does not cost that much, does it? And they said it is not a scam? Really, so I've already paid about $600 for the voucher, and now I have to pay $800 more just to upgrade a room and the date I wanted to go. Scam! I am very disappointed in this company. I don't know why Carnival through them.
As for the lady, ** of Conway, AR, you said you work with the company. Well, take a look at all the reviews from just January of this year till present. I don't think I've seen any company get that bad of review in just 4 months. Read what people are saying about your company before posting and rating your company a 5 star, how pathetic. Just reading your post, make me more upset. Your tone of writing does not sound pleasant either. It's like assuming that customers are wrong and you guys are right.
I wish this website would consider and take off your own company rating, because it's not your task to rate your own company a 5 star. Let the consumers review your company. Your company's task is to read and learn what went wrong and how your company can provide better services. Thank you for your time reading my review. I hope this will better your business and I hope people read all the reviews before purchasing anything that go through VTT. Have a nice day!
Reviewed March 28, 2012
Vacation Tour & Travel scams and cheats people. I have yet to receive a $25 Bass Pro card and a $50 Visa card for taking my trip in March which I did. They did say that they will send my cruise tickets. I am disappointed with this company. I did not receive everything promised and after speaking with several people and after being lied to several times, I believe that they should not be in business. I can't believe that Blue Green and Bass Pro deal with this company. I don't have my cruise tickets yet, but after reading all of the complaints, I won't be using them.
Reviewed March 20, 2012
I happen to work at VT&T and came across this site, so I thought I might address some complaints I have seen about the company. As far as individuals saying we are violating their rights as part of the Do Not Call list… that is bogus. We do not cold call anyone, ever. You had to have filled out an entry form at either a Bass Pro Shop (to win a 25k shopping spree, Toyota truck, boat, etc.) or at a Bluegreen Getaway Station at an Indy or a NASCAR event (to win a free vacation, etc.). Some of our entry forms are a couple years old so the number may no longer be correct and if you request to be on our DNC, we will do so promptly and are trained/expected to apologize for any inconvenience.
As far as working with our activations/confirmations department: The customer is told at the point of sale all of the requirements and qualifications one must uphold in order to be eligible for our vacation packages. "You must have a major credit, not tied to a bank account" is probably stated well over 5 different times during the phone call, both from the phone rep and the reservations manager. And yes, it is in writing in your confirmation letter, along with all of the other qualifications. Once you have received your initial confirmation letter (which we say will likely get to you in 7-10 business days... But it could be longer. Obviously we can't control the US Postal Service... We are based in Conway, Arkansas so if you live in Maine or California, it clearly may take longer to get to you).
I spent the greater portion of my life in Branson, Missouri. In fact, I only moved away a few months ago. I know how tourism works, and timeshares, and the like and so does everyone else. You know you will have to listen to a spiel. I used to work at the Stone Castle Hotel and we were contracted with several timeshare companies (Summerwinds, Branson Tourism Center, Grand Crown, etc) and people would tell me all the time how the presentations were too long. I would have to then remind them that they are only obligated to those 90 minutes. You do not have to buy a timeshare, join a timeshare club, or anything. You just have to go. I'm sorry that you feel as if spending 90 minutes at a presentation isn't worth saving you possibly hundreds of dollars on your vacation.
Bottom line: all of the information you need to know is outlined for you in black and white in your letter, and to which you had already agreed to over the phone. We do record sales calls in case there is discretion for that reason. As far as our managerial staff being "rude," I feel like that's an unfair judgment. I admit that they can come across as, well, abrasive at times, for lack of a better word. But I probably would too if I heard the exact same complaints every single day. As a manager, they must abide by the same guidelines that any staff member abides by when it comes to company policies.
You have 30 days from the day of sale to cancel your package, by sending back in the mail to us, plain and simple. Customers are told this the day of the call and it's also, you guessed it, in the confirmation letter. If you call to book your reservation and while going through the verification process (which is reiterating every single qualification that you have already agreed to three times) and tell us you don't meet those qualifications right before we are about to confirm you reservation and your package expires in a month, of course we aren't giving you a refund. Not only are you out of rescission period but you have already agreed to these terms and conditions (we have it on tape!).
We are not trying to scam you. We want you to be able to take your vacation. That's what we sell, we sell vacations. Vacations are supposed to be fun and relaxing. We try to make it as easy as possible for the customer and try to save them some money while we're at it. I wouldn't sell something that I didn't believe in and I wouldn't work at a company whom I thought tried to swindle people out of their money. My mamma raised me better than that. For anyone who has been dissatisfied with our company, I'm deeply sorry for that. I guess what they say is true; you definitely can't please everyone.
Reviewed March 11, 2012
I was contacted that I was selected to receive a discounted vacation. I decided to go ahead and take the vacation since it was a good deal and at the time I met the requirements. I had one year to schedule my trip which I paid $300 for. Eight months later, my situation’s changed and I was not able to meet the requirements of the trip anymore, so I mailed in a form requesting a refund. They say there is nothing they can do because I did not ask for a refund within 30 days on paying for it. I did not change my mind. I was no longer meeting the requirements of being in a household of two as well as making $50,000.
Reviewed March 1, 2012
Repeat unsolicited phone calls - I am on the do not call registry, yet I have received numerous phone calls from this company. They usually call four times, within a 2-3 hour period. Having Comcast, I blocked the phone numbers and they call from another phone number. I have answered the phone, there will be no one there. What's the point of a do not call registry if some marketing company insists on calling you repeatedly?
Reviewed Feb. 24, 2012
Vacation Tour & Travel should be ashamed to even consider themselves in business. I planned on doing the $199 tour of a resort in our state, only to find that the dates I could travel were unavailable. I was told I could get a refund in writing, but there was not a time frame given as to how long this option was open. Apparently, it is only 30 days.
I called again 2 months later to try and rebook our tour. Again, limited space and definitely not at the resort area itself. Their preferred hotels in the area are not worth the $199 being charged for 2 nights stay. I could have easily booked any of their "choice" hotels for almost half the cost. When I inquired about the refund, I was told, "Too bad, you have exceeded the 30-day window." What window? These people are out to get your money any way they can, all the while spouting about everything you were told up front. God forbid, somebody changes their mind about something these days. If I could've reached through my phone and choked those people, I would've!
Reviewed Feb. 16, 2012
I directed the company to purchase travel insurance for my trip. Sure enough, a near family member died just days before the sail. But the company had failed to follow my direction. I had no travel insurance to cover the necessary cancellation of our cruise. The company refused to compensate me for their failure. I lost $850 which, by the way, I wound up having to pay for an "upgrade" from the free voucher. While Jennifer ** was nice enough to deal with, she failed to purchase the travel insurance and her supervisor, Dominique, was the rudest, most uncaring person I have ever had to encounter in any "customer service" venue.
Reviewed Feb. 10, 2012
We purchased a voucher from the icoupononline.com link for the four night carnival cruise. I called on Monday for dates and was given a few in November that fit our needs. I was told that November is far out and there were no bookings for the 4A rooms as of yet so there were plenty available. When attempting to book my account was "flagged as group travel" and would not allow us to book saying that the rooms were booked then admitting that they were they just flagged it so that we couldn’t travel at the same time. I am looking at the information I received. It states that you cannot purchase more than one voucher per household, which we did not do.
I have the voucher in my hand so they can lie all they want. None of us booked using the same credit card nor at the same time of the day. It is unacceptable that I am unable to book a room in November without paying additional upgrade fees. It screams scam! I feel that we are being taken advantage of. I am also unhappy that when my mother called they read my name and information to her not knowing that we were related being that we don't even have the same last name. This is my private information and they have no right to share with anyone! If this issue cannot be resolved, I am expecting a full refund!
Reviewed Jan. 28, 2012
I recently purchased a voucher for a four days cruise for $569 from Eversave. Unfortunately, the voucher is useless when booking the cruise. First, VTT have really really really bad customer service. They are very rude people. I called half an hour before they closed. They put me a hold and then pick up a couple minutes before they closed and said that they're closed. They didn't even apologize or say it nicely, just straight up say, "We are closed. I can't help you," when I was put on hold for half an hour.
Anyway, I called early the next day. Their office are closed again on a business day. So, I called the next business day again, waited at least 40 minutes before someone picked up. Finally, someone helped me, as I requested my cruise for anytime the months of April through June. They said all the cabinet 4a (as promise on the voucher) are out. So, I did research and even called the Carnival number on its website. The Carnival service said that there are plenty of rooms available throughout those months from 4a section. Then, I called to get back to the VTT and let them know that 4a are still available those months. They lady's response, "Those are reserved since Dec. 2011."
It's all ***. She is lying through her teeth. If those 4a rooms are reserved, why am I able to book it online (as I tested booking online) and why did the Carnival service number said it is available? Anyway, so I don't want to argue because my lady really want to go on a cruise in May, so the VTT said they can book it, but it will cost me $381 extra just to get a different interior room. Wow, what a scam. I asked her to explain the charges and send me the details of what I am paying for. She never did and she never explained to me what are my charges.
Anyway, I have no choice, since I already purchased the useless voucher, so I have to agree with VTT. I paid roughly about $950 for my cruise. The voucher was a false advertisement. I can book the same cruise line on the site for cheaper prices with the rooms and dates that I want. Also as the VTT booked my cruise, I requested the names on the cruise to be changed, but they didn't do it. Those VTT are just plain ***, excuse my language. With this complaint, I hope BBB are investigating on VTT business. They are scamming people!
Reviewed Jan. 19, 2012
We received a day cruise opportunity for 2 people . I just tried to use the certificate, but wanted to add a day, and an additional person in the cabin for March 12th of this year. The price that was quoted to me, was over $1,300 for an "upgrade", taxes, and the additional person. This price was more than booking direct, through Carnival, or through other discount websites that I had visited. When I asked them to explain how the cost could be more than me booking direct, even though we have this voucher.
The response was that, it was because of the date of the cruise, and the fact the additional day. I tried to get a quote for whatever the rate would be, without the upgrade, with no true success. She was adamant, and offered no other alternatives, or apologies. I believe they provide the pretense of giving something, when in actuality, you're paying the true cost, at the end of the day. There is nothing under the terms and conditions document, that spells out what the "allowed" cabin size is, so to us, saying a "standard" room is an upgrade, is unfounded in the info that was provided to us. This company should cease to exist, if their business practice is to mislead and take advantage of consumers. My hope is that this and any other information I can provide, will be helpful in preventing someone else to experience what we have.
Reviewed Jan. 18, 2012
I received an opportunity to get a 4 day cruise through this company. Apparently, customer service is not high on their list of priorities. The person I spoke to was extremely rude and not accommodating as you would think a travel agency would be. And I felt as if this was a bait and switch operation instead of a cruise giveaway. I was told that if I wanted to go on this cruise, I would have to upgrade to something else and have to pay $700 per person. So if you're looking for a vacation, definitely find some other agency to book it because this one isn't it. I wish they had negative stars cause this company is -5.
Reviewed Oct. 14, 2011
I am very disappointed with this company! I feel that they misrepresented their product and I should have never bought into their program. What they sold me or promised on and what they wanted to deliver were two different products. I never received anything for my money! It was a Total Rip Off! As a fellow business owner, I was also very disappointed in their customer service! Their Manager, Dana that I spoke to was also very unhelpful and had no customer service skills. I will never use this company again.
Reviewed Oct. 11, 2011
I, unlike everyone, have nothing negative to say about this company. I was told what I would receive and I received everything as promised. My husband and I went to the Club36 resort in Vegas and have our cruise booked for early April, next year. I can not remember the name of the first representative that I spoke to, but the manager was Elizabeth and she was great to work with. She helped me and answered all of my questions, and believe me I had a lot! I hate that other people have not had the same luck as we did, but I did my research about the company with Elizabeth on the phone with me the entire time. She was patient and very nice to work with. I suggest if anyone will want do business with them, speak to her or ask for her directly because she went above and beyond her means to help us.
Reviewed Oct. 3, 2011
I can see that the same thing happened to us here in the forum. Vacation Tour and Travel is scamming people left and right and they are getting away with it. I cannot believe that any company like Carnival Cruise Lines and Bass Pro Shops would want to remotely have their names affiliated with anyone who would do business the way this company does. With the way they handle their business on the front end, trying to bring in customers to purchase their timeshare through Blue Green, I would not purchase a timeshare unit from them. There is nothing free about their cruises. They are charging escalated prices for their so-called taxes and port fees.
I have been quoted to pay $373.70 for 2 people on a cruise that you can purchase directly through Carnival Cruise Lines for $498.74. The bottom line is that you are paying the price of the cruise and they are paying the taxes. If you choose to upgrade, you will pay and receive approximately $50.00 benefit.
We toured the facilities in Myrtle Beach. Our guide throughout the tour was very professional, but the upper management was rude and degrading. We were not in the position at that moment to purchase a timeshare, but we were considering to do so in the not-too-far future. We had never been on one of the tours and thought that it would be insightful as to what we needed to budget for. Blue Green and Vacation Tour and Travel will never get anything more out of our business. Scamming is what they do and this type of business should be illegal.
Reviewed Sept. 28, 2011
Horrible. I tried to cancel (same day) and I was told they would not allow it until I received my package in the mail and to follow its directions. I spoke to 2 people (John and Dominique) and they would not even consider my request for cancellation unless it is received in writing, through the US Mail. So I put it in a letter and send it with Delivery Confirmation, just to be sure I'm not scammed even further. Unfortunately, I'm out the $219 they charged me for now and I am hoping I will get my full refund as she stated within a week or so. I notified my bank ASAP and made a claim through them as well.
Reviewed Sept. 22, 2011
I did not buy the insurance, which was a mistake in hindsight. We paid as much in inflated taxes and port fees as what a cruise would cost on our own. When we had to cancel due to a family member becoming critically ill, we were out all the cost of the "free cruise".
Carnival said we should get the taxes and port fees that were prepaid refunded, but since we signed up through VTT we did not get anything back. After reading the other comments, I am actually glad we did not go to a lengthy timeshare presentation.
I will never do business with this company again. I wish I had done due diligence in research before signing up.
Reviewed Sept. 8, 2011
A vacation tour and travel agency contacted my husband Paul about this great deal they had for him. After turning them down repeatedly, they said, "Fine sir, if you spend $179.00, we will give two nights in a hotel in Las Vegas, $25 bass pro gift card, additional $25 bass pro gift card for Sunday through Tuesday arrivals, 4 day carnival cruise, all of your delicious meals, 24 hour stateroom service, and spectacular entertainment." So, Paul paid the $179.00 with our debit/credit card and all was set in motion.
The letter I received in the mail said that I had 30 days to schedule my wonderful Vegas trip or I would lose all of the above, so I called on June 12, 2011 and scheduled our vacation trip for September 19th and September 20, 2011. All was fine until September 7, 2011, when Nathan proceeded to tell my husband that since we do not have a "major credit card", we could not go on our Vegas trip. Nowhere in our paperwork does it say that we needed a "major credit card". It only states that we needed an annual household income of $50,000, to be 25 years or older, attendance at a 90-120 minute vacation club sales presentation, photo ID as well as a valid personal visa, mater card, American express, or a discover credit card was also required at check-in for incidentals during our stay. I have a debit/visa credit card and assumed that would be fine. Now, they will not refund me my money due to not having a "major credit card".
Once Nathan hung up on my husband, I took a chance and reached manager Domonique **, where she proceeded to tell me that it was my fault for not understanding the important notice and no refund would be given. She told me that I needed to get a "major credit card" or find someone to take over my package. I asked her, "Why don't you tell my 3 children how I got scammed out of $179.00", and she told me that she would not do that because it is my fault for not understanding the difference between a "major credit card" and a bank credit card. But to me, what makes the difference? All I needed was a visa card which I have to cover the "incidentals during your stay". I thought that meant damage to hotel room, etc. All I want is my refund of $179.00 or to be able to go on my Vegas trip without obtaining a "major credit card".
Reviewed Sept. 6, 2011
My story is the same as so many others that I have read about with Vacation Travel & Tour. It is a complete rip off and I never even got what I paid for, which was a weekend in San Antonio, gift card and 4-day cruise. The weekend trip was a waste of time and it took four hours to get out of the timeshare tour. I was told that all the dates I wanted to travel for the cruise were booked.
At that time, my room was entry level bunk beds only and if I wanted to upgrade, they could get me a room for an extra $600 plus my fees, taxes and gratuities. I asked about a couple of ports and different dates. But I was told the same; I would have to upgrade if I wanted to go. The representative was a total ** and disrespectful the entire time I asked questions. I had called prior and the first representative was just as insulting as the second.
I paid for a 2-night stay at an old, ugly hotel. My time and day was wasted from getting to and from the timeshare tour and I never got my cruise. I hope that someone put this company out of business. They should never be able to operate like this with so many complaints. Carnival is affiliated with this company and has not done anything to address the complaints so, it is safe to say that I will also not travel through Carnival.
Reviewed July 22, 2011
My fiance and I were called at home an offered the 'Wyndham Vacations Resorts getaway' package from Vacation Tour & Travel Agency. This required us to pay $199.00 and take a 120 min. timeshare sales presentation In return we would recieve 4 days and 3 nights hotel accommodations at a 3 stars or higher hotel in San Antonio, TX to sleep 2 adults and 2 children, a $50 Wyndham Vacation Resorts Pre-paid Visa gift card which is good anywhere Visa cards are accepted, a $100 "Spend A Night on Us" Certificate, and a 4 day Carnival cruise (paying only taxes and port fees) for 2 to our choice of the Eastern or Western Caribbean, Bahamas, or Baja Mexico.
We opted in having already visited San Antonio and wishing to return and planning on taking a cruise at some point as well. We actually thought by taking this package we would be saving ourselves money and the trouble of booking everything individually. We paid the $199.00 on a VISA DEBIT CARD. I called in Jan. to book the San Antonio trip for Feb. and was told the dates I requested werent available. I called in March and was told the dates I requested for April were unavailable as well. Called in April to book for June and was told that I would have to take a Mon. thru Thurs. trip only. Called in May to book for the end of July (my birthday weedend) and was finally able to make reservations. This whole time I was told numerous times that a DEBIT CARD linked to a major credit card company would be accepted in place of a major credit card. One week before our check-in date, we were called and told our trip was cancelled because of our lack of a major credit card.
Reviewed Nov. 19, 2010
I wish I had found this website before my trip to Tennessee. We took the trip there daily for the free cruise What a joke . It was told only had to pay port cost and tax but their port cost and tax are twice as much as you can go with Carnival. And their cruises are limited to certain times, and like someone said, only has single beds on lower deck .
We went on two cruises and both were for 5 days and we never had to pay what they want for a free one. I was really disappointed because our trip could have gone to Tennessee and stayed there on our own for 3 nites more or less. I could not check in until 4 pm on Mon and had to leave Thurs by 11. That was their 3 days for $249 and we paid $72 for one nite on our own.
The place was nice but not as nice as some we saw which are cheaper and strategically located in places we wanted to go. Never and I hope I can let others know their 90-min presentation was 3 hours of pressure which it was not supposed to be. We're just glad we did not fall for it.
Reviewed Nov. 18, 2010
I signed up to go on one of their vacation packages/cruises for $249 to Pigeon Forge, TN. We paid for the first night which costs the same as what it costs for us to pay Tour and Travel for the other days. We went to their lecture that was to be 90 to 120 minutes but it ended up being three hours. And then, it took us a month to get our papers that were supposed to be for a free cruise. What a joke.
The free cruise for four days that we were promised (with only paying port cost and tax and which should have not been over $200) ended up going to cost us $385 each. We went on a cruise for five days on our own with oceanview of the little box cabin. There was no window for $469 not long ago. So what is wrong with this picture other than rip off?
They are lying just to get you to go and then giving the excuse that they only get a few cabins and that certain months are peak months. Peak months are February through September since we have to go before October. We just got our papers in November and they do not have any for December--only one for January and one in March which will cost $385. Look out. That is far from free to me.
Reviewed Nov. 6, 2010
This agency is wonderful! I do not understand why so many people are upset with them! The telemarketers are very nice and they make sure that they give you accurate information, and they tell you several times what they are giving you. When you call to book the dates, they are very helpful and the cruise counselors work with you to give you the best deal. It is not a scam! They give you a 1-800 number to call and they make sure that you are taken care of and that everything is done correctly. They recorded all the phone calls so that if there is a discrepancy, they can play back the recording and find who was in the wrong and fix the issue.
Reviewed Sept. 26, 2010
I received an offer, and it is a complete and total scam. No way will they begin to honor this. They tried to get almost $1000.00 out of us. Thankfully, we did not fall victim any further than not being able to receive the offer as described. These people are a complete and total scam. As far as I am concerned, they are criminal. Please, if anyone is able to read this before they deal with these people at all run.
Reviewed May 17, 2010
Do not purchase anything from this company regardless of what they tell you. They will flat out lie to you to get your to purchase and then hide behind the terms and conditions (which you do not get for weeks after you have paid) when you attempt to hold them to their word.
I was promised a 2 night stay in a 3+ star Wyndham hotel in San Antonio, a $100 Wyndham gift card, a $50 Visa gift card, and a 4 day cruise for 2. I checked with 2 different people before I booked that there were no blackout dates, and was told each time that there were no blackout dates. I was given a 2 night stay in a hotel (not Wyndham) that was in a terrible neighborhood and was under construction. The $100 gift card is actually a $100 mail in rebate, and the 4 day cruise for 2 is only valid on certain days out of certain ports. If you plan to leave out of Galveston or any other busier port the cruise is not free. If you plan to cruise any time other than January - February the cruise is not free, they will charge you an arm and a leg in port upgrade, and prime time upgrade fees. I even specifically asked if I was going to have to pay any more money to them after the package was purchased and was told nothing else would be due except the taxes.
Our "free" cruise was going to cost us almost $1000 to go on. By the time you learn that everything they told you on the phone was a lie you are past your refund date, and have just lost all the money you put into it. Stay away from this company! Any company that is so willingly ready to outright lie and attempt to swindle the consumer should not be trusted for any services.
Reviewed May 14, 2010
Vacation Tour and Travel Agency is a scam. We had to sit through this 90-minute time share presentation through Festiva in Charleston, SC (which in actuality was more like three hours because you had to sit there and wait for forever before it started and then after you have to tell them no, you don't want a time share about a 100 times before they'll let you leave to get our supposedly free travel certificate for a 4-day cruise. All we would have to pay for was taxes and fees.
We got the certificate and everything seemed fine - even with the taxes and fees. We thought it would end up being super cheap and worth it. Then when we called to book the cruise, even at the lowest cabin level, which by the way is military grade bunk beds to sleep in) and absolutely 0 upgrades, we still were going to have to pay $186.85 per person! I was on the Carnival website at the same time checking out Carnival's prices, and this was more expensive than what the Carnival website was selling their same exact cruise for! Actually, it wasn't the same because the cabins carnival.com had included twin beds with soft mattresses and sheets you could push together to make a king size bed, the travel agency was going to make us sleep on hard, military grade bunk beds. So, really, the Carnival.com cruise was better, and still cheaper!
Supposedly the $186.85 was for taxes, government fees, and agency fees. If that's true, then Carnival Cruise lines should be out of business because apparently, the total cost for their cruise is just taxes and fees and they aren't making any money! Carnival is a charity organization, basically donating food and shelter to vacationers. How they would make any money is beyond me. I can't believe that anyone would fall for this and pay Vacation Tour and Travel more for a cruise than what you would pay online through the Carnival website.
This is a complete scam! Don't waste a minute of your time sitting through a time share agency thinking your going to get this awesome free cruise. You'll end up paying more than what you would pay if you booked directly through Carnival!
We wasted three hours of our lives we could have spent being happy, not being stuck in an uncomfortable room, sitting through a time share presentation, falsely thinking it would be worth it because we were getting a free cruise. Also, we were really looking forward to a free vacation, being stressed out at work and not having much money to vacation anyway. It's a huge disappointment and I'm really pissed off and would very much like this business shut down because I'm sure there are sad saps who fall for this.
Reviewed Feb. 17, 2010
I was called at home by this company and was offered a vacation package to Orlando, Florida. The sales representative that I spoke to that evening gave me the information on the vacation package and my husband and I decided to purchase the vacation after being told it would be no problem to take my 4 children with us. I was told that once I purchased this package, it was a final purchase and that I would have to pay an additional $25.00 per night for the extra child. I agreed and the purchase was made. I later received a booklet telling me of all the "wonderful destinations" that this resort had to offer and that I should call the number listed to schedule my trip anytime within the next year.
I called 5 months later to schedule the vacation and was told at that time that I could only have 2 children on the vacation. I was furious after being told that 4 children was no problem. I tried to get the company to refund my money since I can't leave 2 of my children at home by themselves, and they refused to do so. I explained that I was told I could have 4 children and Dominique basically told me that I was stupid for not reading my material sooner to notice that I could only have 2 children. I asked her why they would employ someone who would lie to a costumer to get them to purchase a vacation package and she offered no explanation except to tell me it was my fault for not reading the material sooner.
Please do not let this happen to another unsuspecting family. $249.00 is a lot of money to most families today and I can't believe that I fell for this scam. My family will not be able to take the vacation we had been planning this summer. I have just spent $249.00 that would have paid for a hotel for us for at least 3 nights somewhere. I am very upset that my children will pay for me being scammed.
Vacation Tour & Travel Company Information
- Company Name:
- Vacation Tour & Travel
- Website:
- www.vacationtourandtravel.com
