Vacation Tour & Travel Reviews

Finally, frustrated, I fill out a complaint form for Bluegreen AND Vacation Travel. Lo and behold, Bluegreen calls me back and then TRANSFERS me to the Vacation Travel people. I now have my vacation scheduled... haha. After reading all of these comments, I can't wait to find out what actually happens. I may just completely skip the promised cruise. Don't think I need the hassle.

This tour also skips places that it stated in the itinerary. If you ask them, they say no time or blame to the company. Every stop you go, expect around 10-15 min. Some you'll just pass by sitting in the bus. Suitable for people who just want highlight of places, but definitely not a tour to really see things.

Also explained it's for 2 adults and 2 children (extra fees if more people). Fair. Still hesitate so after asking more questions about the hotel and info got it down to $149. Ok, to me that’s a fair price for any hotel for 2-3 nights (I would pay about 80-100 a night on average). Let's get to the bonus(s). We will see if I get the 2x $25 GC (I don't see why they would not). "The cruise" - I have cruised before so I already know it’s going to be the "cheap stuff" (cabin room with no windows). I prefer space so they explained I can upgrade at my cost (fair). Also understand I would pay port fees and taxes (can't get out of that, it’s the government also common).

On average I pay 400-800 a person for a 4 night cruise so the fee for an upgrade and port fees will cost me about 200-300 a person. Not a huge bonus but a very nice discount. So all in all, I'm happy, 4 stars. I would probably only recommend to my friends who (no offense) have common sense! Hope that helped. I'll "try" and remember to update after we take our vacation(s). Remember people, nothing's FREE!

My main complaint started when about 2 weeks out from our trip, I called and wanted to know where exactly I was going. Since I was driving there with my wife and 3 little kids, I was not too keen on going until I knew the specifics. I asked to speak with a manager and they were on the edge of rude and told me they would send me my information the next day. The next day I got the email but it was nothing more than a confirmation of my trip. I luckily rescheduled. I am scheduled to go again in a month but I don't know the specifics and no one has contacted me or returned my (probably 5) phone calls in a month.

My husband filled out the paperwork required for the tour and miscalculated our joint income by $20K. He's not a mathematician. Because of that, they disqualified us for the offer due to the $40K household income requirement. Instead of allowing us to fix the little check mark on the stupid application, they gave us a number we had to call. When he called, he was treated like pond scum by the rep and the manager he spoke with. They told us that we had disqualified ourselves for life due to a miscalculation of our income. The rep also told us he had paid $160 when he has it recorded it was over $300 on his bank statement. He was also told it was a 3-night 4-day stay but when we got there, they had only booked us for 2 nights.

On top of that, because of that little check mark on that paper, we were told if we continued our stay at the Bluegreen Club 36, we would be responsible for paying for it with no refund in the extra my husband dishes out for the trip in the first place. This place is out to take advantage of good people who are trying to enhance their quality of life by making promises that are never kept.

I asked for the supervisor. She called back the next day and I told her the same, and she said, "We have you recorded, and that the package explained that there were no refunds." I asked, "What package," and she said, "The one you received after signing up." I explained that I received an e-mail stating everything and no package.... She refused to budge. This is not a good company to do business with!

While it took me a while to pinpoint dates most convenient to my family and me, I finally booked our trip, which changed from Anaheim to San Diego. The dates requested and submitted were an arrival date of June 21, 2013 and departure on June 23, 2013. We received an emailed confirmation letter from Vacation Tour & Travel (VT&T) on May 22, 2013 stating our Friday, June 21, 2013 arrival date and check-in instructions at the Crowne Plaza hotel. I received a telephone call from VT&T as a courtesy confirmation of my arrival dates and location and to ensure that I received my email instructions. Additionally, on June 20, 2013, I received an email reminder requesting that I contact VT&T to confirm our planned arrival for the following day. Early June 21, 2013, I called Wanda **, Confirmation Manager, and confirmed my family's planned check-in around 3:30 pm that day. She provided confirmation of our reservation and reiterated the requirements for my husband and I to attend the two-hour tour prior to receiving the $50 Amex gift card.

My family arrived at the Crowne Plaza - San Diego hotel at about 4:25 pm and when we attempted to check-in, we were told that our reservation was for Monday, June 24, 2013, and not June 21, 2013 and that I'd have to talk to the manager. The manager stated the same thing as the first agent and stated that his hotel was overbooked and he had already given away the extra rooms that were held aside. He also stated that the other area hotels were also at capacity. He said that he's seen this before and that I should hold on to all of the emails and other documentation that I have showing my confirmation from VT&T, since they did not confirm directly with the hotel prior to sending me my confirmations, because if they had, they would have known that the hotel was booked and had been fully booked for a long time.

So, I had to tell my disappointed family (the kids already in their swim suits) that we weren't staying at the hotel after all. I had to call local family and cancel our plans to visit the Zoo together on Sat., June 22, 2013 and to have breakfast on Sunday, June 23, 2013.

Needless to say, I am extremely dissatisfied with the entire situation, mostly due to the inconvenience and disappointment to my family and young kids. We drove home that evening and I spent the rest of the entire weekend trying to make up for the fun we had previously planned by attempting to substitute other kid-friendly activities and restaurants. Fortunately, my kids are forgiving. My husband, on the other hand, is not!

On Monday, June 24, 2013, I called VT&T to express my dissatisfaction and explain what happened to us. Additionally, I requested a refund of the prepaid package price. While the agents I spoke to appeared genuinely apologetic and surprised by what happened, I still have not received a verbal or written confirmation that the monies I've paid will be refunded to me. At this point, I am ready to file a formal written grievance and request for more than a refund of the package price paid. Today, I also want my family compensated for our time, inconvenience, disappointment and other related expenses in our attempt to have a San Diego vacation getaway, which didn't materialize.

I also would warn anyone else to stay clear of this type of "vacation bargain", because in the end, you pay more than it's worth - assuming that you actually get to take the promised vacation.

I went to the booth at Bass Pro Shops the next day to request my money back. It was after 5PM so they were unable to reach anyone by phone. I also spoke to a manager at Bass Pro Shops, who passed the information up the chain there. Apparently, BPS contacted Vacation Tour and Travel about the situation because a rep from VT&T contacted me the next day. When they called, I informed them of being misled and that I wanted a refund. They told me they could upgrade me to another part of Big Cedar Lodge, but could not give me a refund. They kept pushing the trip. I simply wanted my money back. I told them I had already been misled. I didn't want to travel from Louisiana to Missouri just to find I had been misled again. They passed me to more reps or supervisors, but they simply kept pushing the trip when I just wanted my money back.

The last supervisor I spoke to wouldn't budge. I requested a copy of the taped conversation from the original date I paid over the phone. She refused to provide the recording. I asked her for the address of their legal department. She gave me an address for the company. She told me if I contacted an attorney, I needed to show him the letter they mailed after I paid for the trip. I advised her I didn't recall getting a letter from them and asked if they sent it certified mail. It was not. She told me they give an 800 number to call in case you don't get the letter. I advised her I had already requested the original recording that would verify that. She again refused to supply a copy of the recording.

It appears that I am just out of luck. I will continue to pursue this however. I am going to urge Bass Pro Shops to evaluate how this company reflects upon them. I think BPS should look at all the consumer complaints about this company and consider disassociating from the company. I also intend to contact the BBB.

If they treat former employees like this, how do you think they'll treat you as a customer (And their employees, mostly college students, ex-cons, and people who couldn't work anywhere that required a drug test, usually come back after a break from telemarketing burn-out)?

Don't believe the sweetness in the voice of the girl who called you - the moment you show interest, there will be five "managers" swimming around her like sharks, ready to plug in their headset and eat you alive. The goal is to sell, not satisfy.

She continued talking as if I hadn't said anything. So I let her finish reading off her screen, and then she told me, "$299.00. Isn't that a great offer?" I then told her that I am not going to pay for any vacation where they take up my vacation time taking tours and listening to sales pitches. I explained to her that we just came back off one of these vacations with our current time share. Her next statement was so upsetting. This is why I am writing a review now. Her next statement was, "Well, I hope you enjoy your little getaway", and then hung up in my face as if our time share was beneath them. I have news for her. I hope that someone reads this before making a decision to purchase one of these vacations. You should never pay for a vacation where they take up your vacation time to try to sell themselves… our time shares that we have... They pay you to come and see what they have to offer! Remember that. I hope this helps someone.

You can apparently upgrade to an actual BlueGreen resort once you are trapped and try to book but now you are just paying full price (and probably more) anyway. It also turns out the day you book affects how many days you get in the hotel so unless we gave up our weekend plans, we only get 3 days which wasn't mentioned originally either. So we took this all in stride and prepared for our trip anyway. We then decided on a cruise and called VT&T to confirm if we could reserve at their current price through Carnival and then transfer (standard for travel agents) to VT&T to apply the voucher when we get it. However, to further prove this is a scam company, they said they cannot do this and it must be booked fully with them and of course, without the voucher, they cannot lock in the advanced pricing.

I asked the VT&T agent if we had the voucher today, how much would our requested cruise cost and even with the voucher, it would be the same price as just booking on our own! Wow. Deal's off! Why? Because upgrading any combination of adding extra nights and/or upgrading room quality from bunk beds over the engine room all but voids any value the certificate holds. I was also told during our sales pitch that this was upgradable and did not have blackout dates. However, when I told them our date, a full year out, I was told it was peak season which further damaged the upgrade value. Apparently, upgradable means at a complete loss of value.

As soon as I mentioned all the scam articles on the internet to their fake escalations manager, he said that he can only cancel my reservation but cannot refund. I had 30 days to cancel yet until you try to book anything (usually more than 30 days out), you won't find out all of their dirty little secrets. So at this point, our $99 is simply a sunk cost and we're done with this scam company other than anything Consumer Affairs, the BBB, BlueGreen, or Bass Pro can do for us. I can only imagine how much worse it would have been if we had actually gone to Branson and especially paid them even more money to book the Carnival cruise!

After never receiving anything, I called back on 2-18-2013. Again I was told it would take 4-6 weeks and should arrive soon. It is March 18, and I have seen nothing. I called again and the guy I talked to, KJ, told me there was no record of me contacting them since 11-30-12 to book our Charleston stay. I explained to him I had notes written of each time I called and what I was told. He was condescending and wanted to argue when I told him the dates I had called (again) and what I was told. He told me I should have gotten a name if I talked to someone and nothing they did there took 4-6 weeks and said he would email me the cruise info and that it would take 72 hours.

I then called back the 800 number to find out what company I was even speaking with as no one had ever said when they answered the phone. I asked for an email address and was told they didn't have one. I told them I had a complaint and would like to know how to file it. He told me the records showed the info was being emailed to me and it should be resolved. There is no way I would attempt to go on this cruise or upgrade as I had planned.

Bass Pro Shops, Carnival Cruise lines, and Blue Green Resorts need to reevaluate the wisdom of being affiliated with Vacation Tour and Travel. I had purchased a similar visit with Wyndham Resorts and am about to immediately seek a refund, as we are property owners with Wyndham, and I feel sure they have already received complaints about this "cruise deal". This company should not be allowed to do business - and I should not be allowed to answer the phone because I have stupidly been trusting and booked not one, but two of these rip-offs. At least we had a good weekend in Charleston for the $169 I spent, but I do not appreciate being ripped off. Just not sure if it is worth the time and effort to pursue this. I will be informing Bass Pro, Carnival, and Blue Green Resorts of the problems I have encountered.

How many adults sleep on bunk beds? Do not go to Wyndham Resorts or any other presentations given from people at any Bass Pro Shop. This was a free gift from the presentation, but the charges are just as much as purchasing a cruise on my own without the certificate and with a better room than bunk beds. There is nothing free on this. Gratuities and port fees are not even included on this one and are included on the one I purchased making my cruise cheaper in the long run. Run from these presentations as fast as you can. At least I received $75 in Bass Pro gift cards that were valid and a free 2-night stay in Pigeon Forge.

I waited for 30 minutes to get someone on the line only to find the people were very rude, talked over me, and were quick to get an attitude, in particular, a guy named Spencer. He got snappy within the first 5 min. of our conversation. People there don't care about helping you at all. They structure the conditions of your "free" cruise so that you must upgrade and they train their people to be extra rude so that it's a pain to call and redeem your gift. They will try everything to save their money and not pay for your package. Good luck working with them... It's not worth it!

The problem I have is with the certificate I received after attending the timeshare presentation for a free 4-day cruise for 2 adults. I called Vacation Tour and Travel to book my cruise and was told there were no cabins available until October 2013 that met the certificate criteria. That, I find hard to believe. I was told I would have to pay $186.00 per person for government taxes and agency fees. I would also be required to upgrade to another cabin, which would be an interior cabin with two twin beds that can convert to a King. The total price quoted to me was $741.00! I don't understand how an upgrade to another interior room would cost me an additional $369.00?! How is this supposed to even be considered close to being a free cruise?! It appears that Vacation Tour and Travel are bumping up their prices big time.

I checked online and Carnival taxes and fees were approx $80 or so per person so how does Vacation Tour and Travel charge $186.00? An upgrade to another interior room would have only cost me approximately between $70-$80 total, so where does $369.00 come into play? I will be calling Blue Green Resorts and Bass Pro Shop to complain about this as well.

On one of my calls, I left the dates open-ended and told them to just give me a date when they could accommodate me. And lo and behold, they had no inside cabins in any port for 6 months! (My coupon expires in 6 months.) This same conversation and scam also happened to others I knew who purchased the coupon. So therefore, I have purchased a valueless piece of paper called IcouponOnline.com with terms which they never intended to honor. To make it even worse, they refused to refund my account and refused to book the cruise knowing it would expire soon. They basically laughed in my face and said I was nearing the end of 12 months and there was nothing I could do other than upgrade.

So, I have sent dispute letters to my credit card company, the Today Show for promoting and helping a sorry company to carry out false advertising, to Carnival Cruise Lines for affiliating their cruises with them, and to the Better Business Bureau. I am also mailing a letter to the legal department with NBC News. This is highway robbery and I will not sit around and allow it to happen without a fight. If they do not want to honor the voucher and they feel they made a bad deal, then the least they could do would be to refund my money. However, they choose to be the thieves they set out to be and steal customers’ money without ever intending to honor their advertised deal. I hope someone puts them out of business and recovers punitive damages!

It would seem that the Today Show and Carnival Cruise Lines would stand up to this company that they are helping to make rich by fraud! These huge companies certainly have the resources to do a full investigation and apply pressure for them to do the right thing. If I do not get some satisfaction, I fully intend to never cruise with Carnival and to never watch the Today Show again and to pursue every legal avenue I can find. I hope all the many others that I've read about will do the same. Do not ever buy from Icoupon Online as Vacation Travel and Tour Agency (doing business as Great Resort Destinations, Weston FL). Unfortunately, they use a lot of names so it’s harder to keep up with them! Also, if you have been a victim, please report your case to all the above offices and agencies as well as other sites such as Trip Advisor and other consumer complaints. Thank you and good luck.

Wow, so why even book through VT&T? I guess, it's to scam me out of more money. When the price was the same as what I had looked at buying through Carnival.com, I asked the VT&T representative what exactly the cruise certificate was for. He replied that it only covers a 1A bunk bed cabin. So, I guess they can't really upgrade you; they can only sell you a new cruise. I'm glad I did my research before I called. It's so sad that so many people paid so much for the "upgrades". This is very questionable ethic by this company.

All went well until the day of the cruise. Due to a medical condition diagnosed 3 weeks before our cruise, my husband was not on correct medication, which left him mentally confused. As a result, my husband forgot his passport, which he didn’t realize until 3-4 minutes before the flight was scheduled to leave. We sat there in the airline seats not knowing what to do: Would they let us off the plane, or should we just go to sea and see what we can do? We stopped after the first leg of our flight and I called Vacation Tour & Travel for help. Drew ** was not available but the agent said to call the travel insurance company. Since my husband was not hospitalized, the policy did not cover our inability to board the ship to enter international seas and return to the mainland without a passport. Our cruise was over before it began.

On Monday, I called VT&T and talked to Drew **. He was sorry but there was nothing he could do. I was more concerned about my husband's health and still in shock about not taking the cruise, but tried everything I could do to see how we could somehow "save" our cruise and take it in November 2012. The rest of the flight tickets were good for one year and I thought for sure someone would be willing and able to help me. When I asked if there were any alternatives (same cruise next year, half of the cruise price [$750.00] voucher for another cruise, some type of refund, anything to help...), “nothing I can do" was his only reply. I called Carnival Cruise Line for help. Since we made the booking through Vacation Tour & Travel, I was at a dead end with them. I also called our saleswoman (C. in Las Vegas) at Wyndham who repeatedly said, “Give me a call if you have any problems,” to see if she could help. I gave her all the information, and she never called me back.

I still wanted to find some kind of resolution and felt that Vacation Tour & Travel had our $1,500.00 and they were not willing to look at any alternatives. So I called them back. I talked to another agent since Drew ** was now a supervisor! When I asked if I could speak to him, I was told that since Drew already told me, “There was nothing VT&T could do,” talking to Drew would not help me. Really? You had our $1,500.00, and because my husband forgot his passport due to a medical condition, you're not willing to budge one iota? I only wish VT&T could have been a fly on the wall to see what my husband went through for 3-4 weeks before he was on the correct medicine. But since they had our money, they didn't have to care. While I realize some time has passed, the disappointment and the inability to get VT&T to help me in any manner has finally worked its way out of the back of my mind to see if there is any possibility to get some resolution. Far too long I put the word “cruise” out of my mind. Between my husband's health, teaching, other family responsibilities, and VT&T's attitude, I simply did not have the time or energy to deal with it any more, until now.

First, I was informed that this was for a bottom of the boat room, and was not available for the dates I was looking for. Of course it wasn't why would it be! So Spencer ** had me upgrade to an ocean view room which was an additional $290! I thought this was insane, but agreed to pay for it since this trip was for our 10-year anniversary and we had already begun our travel arrangements. This was not the worst part. After this, I asked how I was to book my room and he told me he had no idea and that I would probably get booked in like a Super 8 or something. I was beside myself. Clearly he does not care about his job or the customers he interacts with.

I then reached out to Eversave to get some help. Within a few days, they had someone contact me and then eventually, Spencer reached out to tell me they would handle booking my rooms and he would be in touch. This was back in April/May. I had sent several emails looking for an update, but never heard back. Finally come August I called VTT, spoke with Spencer and he told me the rooms were booked and gave me the confirmation numbers. Okay, that's fine, but he should have let me know. I should not have had to reach out! Well, it doesn't end there.

So feeling really uneasy about this whole process, I called to confirm my reservations, and they were in fact legit, but the hotel they have us booked at the night before our cruise is 1 hour away from the port. The hotel does not offer a shuttle and the cost to get there would be $150! That is unacceptable! The hotel they have us booked at the night after our cruise, is close to the port and offers a shuttle. So, simple solution I thought, why couldn't they just book me in the same hotel the night before my cruise. That would work, right? Well, No, not according to VTT.

So, I emailed Spencer and surprise, surprise, I never heard back. So yesterday, I called again (now, mind you, the trip is now 3 weeks away). I spoke with Spencer, explained again my issue and then offered my solution. He said no, got rude and said he could just cancel my reservation and then I would have nowhere to stay! I was floored and fuming! I asked to speak to a manager, and he then said, "that will do no good." I then said, "I want to speak to a manager." Well then, Monique or Dominique (I was so mad, I can't remember) got on the phone. She was just as rude and also said she could cancel my reservation and then I would have nowhere to stay!

What? What kind of customer service is this? It is not like I was looking for a refund; I just want a room change. This is a bunch of **! I then asked to speak with her manager and she was "on vacation." I asked for her voice mail and she would not provide it. She claimed she took my name and number, but I am pretty sure she did not. I will not let this go unfinished. I want a resolution. I have an email out to Eversave in the hopes they can come up with a solution. But to anyone out there, never, ever work with VTT. They are horrible.

When I received the confirmation regarding the hotel I would be staying at, I called them back because the name was still wrong and I was hoping to change the hotel from the Holiday Inn to another hotel. I was told that the Holiday Inn was the only one available. Once again, I was told that the name would be corrected but was then told that my dates were incorrect and that I was only scheduled for a 2N/3D stay. I advised them that Whitney confirmed my stay for 3N/4D stay. The supervisor (a lady whose name I do not recall, that claimed to be with the company for a very long time and sounded very old) stated that she will honor that package since Whitney already said it would be a 3N/4D package. This is when the headache actually begins.

Three days before the trip, I get the colds and rather than taking chances, I decided to call and cancel the trip. Once again, I got Whitney on the phone who stated that they can cancel the trip but in order to avoid my cancellation fee, I would need to pick another date. I asked if it was possible to switch it back to Vegas. Whitney stated yes. I asked if my stay will still be a 3N/4D, Whitney stated yes. I chose my dates for a trip to Vegas from April 27th through April 30th. I was scheduled to stay at Harrah's. The confirmation I received did not have departing date but just arrival date. It stated that I must arrive prior to 7pm on the day I was checking in. I followed the instructions and at the time of check in, the lady on at the Wyndham Vacation Counter inside Harrah's could not find us by our names but phone number because the name was still wrong and said I was only scheduled to stay until Sunday. I told her that it was a problem because I had already been told and confirmed that I would stay until Monday and our flights were scheduled for Monday. She stated that she could not do anything at that time because Vacation Tour and Travel was already closed but that she will leave a note for the supervisor. She gave me paperwork to take over to the registration desk at Harrah's (3 steps away).

When I was speaking to the lady at Harrah's registration desk, she told me that the only way they can guarantee a room was if they took my credit card information to reserve a room. Since I did not have another choice, I gave my credit card information. An hour later, we get a call up to the room that everything had been taken care of by Tiara. The next day, we called to confirm our tour for Sunday afternoon. On Sunday afternoon before departing to the tour, I went back to the Wyndham Vacation Desk and confirmed that everything was straightened out for Sunday night's stay. The girl on the desk confirmed that it all had been fixed. I asked if I had to go over to registration at Harrah's (again 3 steps away, and they don't talk to each other) and she said no. Everything was okay.

During the presentation, I refused to purchase a package because of the headache it had been to get to Harrah's and getting the name fixed. I shared that with Wyndham and came back to the hotel. We left to enjoy the afternoon on the strip and decided to go back to our room for a nap at 10pm. When I arrived to the room, my door key was not working. My husband and I decided to go downstairs to registration. My sister stayed in hallway by the room entrance waiting for us. We walked straight up to the manager and told him what was happening. The manager proceeded to state, "I locked you because you were scheduled to leave on Sunday." Puzzled I asked, "You locked me out?" and he responded, "Yes. You are Jeanne?" I said, "Yes, I am and why would you do that with all my belongings in the room? Did you think of maybe calling us to see what was happening?" He claimed to have called which was a lie because I had no voicemail or missed call. I said, "You have my credit card on file for the room because this goes back since registration." I said this in a louder tone and he plainly said, "Calm down or I will call security." I responded with, "Why would you call security if I have not done anything." He picked up the phone and called security. Three security officers came over. They asked what was happening. We proceeded to explain once again. The security supervisor asked how can we fix this to the manager and the manager requested them to go inside his office.

Two minutes later, one of the officers was reading me my rights or whatever about transpacing and how we had to leave the premises. They escorted my husband and me to our room to get our stuff. My sister had fallen asleep against the door waiting for us. We woke her up and told her to get her bags. We walked out the hotel onto the curb. My husband asked for the name at the registration desk of the manager and was told they cannot give that information out but that his first name is Ronald. While we were at the curb, my husband said, "We are outside. Do you really need to continue to humiliate us?" and they stated that we were not allowed at Harrah's, Flamingo, Planet Hollywood, Caesar's Palace, etc. We drove off and checked in at Luxor at 12:30am.

Needless to say, we did not do much more than just go to sleep because our vacation or mini vacation had been ruined. The next day, I called Wyndham to tell them what had occurred and the manager was taken aback. He called me three times within 5 minutes and said their notes show that they sent over all the paperwork to Harrah's for the 3rd night stay and will take it up to the GM. He stated he would call back the next day with resolution. The next day, I got a call from Dana at Vacation Tour and Travel. She stated that she did not see anything in her system that I should stay for three nights but that she would credit my stay and still send me the cruise certificate. I told Dana that the refund was nothing compared to the humiliation I had experienced and the cruise certificate was part of the deal anyways. She apologized and hung up the phone.

Today, three days later since I spoke to her, I called to follow up on the refund. The person that answered the phone was reading the notes out loud and stated, "The customer was confirmed to have a three-night stay however was removed due to their guest behavior." I asked him what he was referring to. He got very nervous and said, "I will need to refer you to my manager who is helping another customer." When I received Dana's call back, she stated that she was not giving me credit because I was removed from the premises due my guest behavior. I asked, "What are you referring to? Who do I need to call at Harrah's to explain?" She said, "There is nothing more I can tell you. Wyndham or Vacation Tour and Travel can resolve this. You need to go to Harrah's." I told Dana, "You called me on Tuesday to say you were giving me a refund. You never called me back to tell me this and now you won't even tell me who you spoke with?" She said, "That is right."

Needless to say, I hung up on her. They are all trying to point the finger at one another and since they cannot blame anyone else, they are now trying to blame my guest who by the way was by our room door sitting down sleeping waiting for us to come up with the key after being locked out. The only reason we even went downstairs was because we had been locked out, and Roland, the supposedly manager, said we were not authorized to stay another night?! Can someone please help? I feel so helpless, violated, angry and most importantly humiliated. By the way, I ended up getting sick from this whole thing and missing work! I have never gone through such bad experience. Never threaten to have cops called on, never arrested, never escorted out! We were not intoxicated! I have called Caesars Entertainment and I am waiting for a call back from the VP of operations.

My Carnival cruise didn't show up as being paid in full at Carnival until March 2012 and it was only paid then because I complained about them holding our money we paid for the cruise. I had forgotten about a certificate I received on my last Carnival cruise in which we prepaid $100 toward our next cruise and when we remembered it (February 2012), we contacted the travel agency to let them know about this and they told us we would have to go to a specific website for Carnival to submit the certificate (it entitled us to the $100 off the cruise plus an on board credit, amount dependent upon # days of the cruise).

In February 2012, we received an email from Carnival saying they had applied the credit to our cruise account. We contacted the travel agency and asked them when we would receive our refund, which was due to us because of the $100 credit from Carnival. We were told by the agent that it would show up as a credit on our Carnival account. We called Carnival in April 2012 to make sure we allowed enough time for credits to show up on our cruise account and they said they subtracted the $100 from what the travel agent was required to pay on our behalf. The last time we emailed the travel agency, they did not even respond. Basically, they stole our $100 that Carnival credited for our cruise.

However, when I've checked the website, there are plenty of rooms available on the dates I've requested. They charged roughly $800 just to choose the date I wanted for another room. They call it an "upgrade". I mean from what I've known, upgrading rooms does not cost that much, does it? And they said it is not a scam? Really, so I've already paid about $600 for the voucher, and now I have to pay $800 more just to upgrade a room and the date I wanted to go. Scam! I am very disappointed in this company. I don't know why Carnival through them.

As for the lady, ** of Conway, AR, you said you work with the company. Well, take a look at all the reviews from just January of this year till present. I don't think I've seen any company get that bad of review in just 4 months. Read what people are saying about your company before posting and rating your company a 5 star, how pathetic. Just reading your post, make me more upset. Your tone of writing does not sound pleasant either. It's like assuming that customers are wrong and you guys are right.

I wish this website would consider and take off your own company rating, because it's not your task to rate your own company a 5 star. Let the consumers review your company. Your company's task is to read and learn what went wrong and how your company can provide better services. Thank you for your time reading my review. I hope this will better your business and I hope people read all the reviews before purchasing anything that go through VTT. Have a nice day!

As far as working with our activations/confirmations department: The customer is told at the point of sale all of the requirements and qualifications one must uphold in order to be eligible for our vacation packages. "You must have a major credit, not tied to a bank account" is probably stated well over 5 different times during the phone call, both from the phone rep and the reservations manager. And yes, it is in writing in your confirmation letter, along with all of the other qualifications. Once you have received your initial confirmation letter (which we say will likely get to you in 7-10 business days... But it could be longer. Obviously we can't control the US Postal Service... We are based in Conway, Arkansas so if you live in Maine or California, it clearly may take longer to get to you).

I spent the greater portion of my life in Branson, Missouri. In fact, I only moved away a few months ago. I know how tourism works, and timeshares, and the like and so does everyone else. You know you will have to listen to a spiel. I used to work at the Stone Castle Hotel and we were contracted with several timeshare companies (Summerwinds, Branson Tourism Center, Grand Crown, etc) and people would tell me all the time how the presentations were too long. I would have to then remind them that they are only obligated to those 90 minutes. You do not have to buy a timeshare, join a timeshare club, or anything. You just have to go. I'm sorry that you feel as if spending 90 minutes at a presentation isn't worth saving you possibly hundreds of dollars on your vacation.

Bottom line: all of the information you need to know is outlined for you in black and white in your letter, and to which you had already agreed to over the phone. We do record sales calls in case there is discretion for that reason. As far as our managerial staff being "rude," I feel like that's an unfair judgment. I admit that they can come across as, well, abrasive at times, for lack of a better word. But I probably would too if I heard the exact same complaints every single day. As a manager, they must abide by the same guidelines that any staff member abides by when it comes to company policies.

You have 30 days from the day of sale to cancel your package, by sending back in the mail to us, plain and simple. Customers are told this the day of the call and it's also, you guessed it, in the confirmation letter. If you call to book your reservation and while going through the verification process (which is reiterating every single qualification that you have already agreed to three times) and tell us you don't meet those qualifications right before we are about to confirm you reservation and your package expires in a month, of course we aren't giving you a refund. Not only are you out of rescission period but you have already agreed to these terms and conditions (we have it on tape!).

We are not trying to scam you. We want you to be able to take your vacation. That's what we sell, we sell vacations. Vacations are supposed to be fun and relaxing. We try to make it as easy as possible for the customer and try to save them some money while we're at it. I wouldn't sell something that I didn't believe in and I wouldn't work at a company whom I thought tried to swindle people out of their money. My mamma raised me better than that. For anyone who has been dissatisfied with our company, I'm deeply sorry for that. I guess what they say is true; you definitely can't please everyone.

I called again 2 months later to try and rebook our tour. Again, limited space and definitely not at the resort area itself. Their preferred hotels in the area are not worth the $199 being charged for 2 nights stay. I could have easily booked any of their "choice" hotels for almost half the cost. When I inquired about the refund, I was told, "Too bad, you have exceeded the 30-day window." What window? These people are out to get your money any way they can, all the while spouting about everything you were told up front. God forbid, somebody changes their mind about something these days. If I could've reached through my phone and choked those people, I would've!

I have the voucher in my hand so they can lie all they want. None of us booked using the same credit card nor at the same time of the day. It is unacceptable that I am unable to book a room in November without paying additional upgrade fees. It screams scam! I feel that we are being taken advantage of. I am also unhappy that when my mother called they read my name and information to her not knowing that we were related being that we don't even have the same last name. This is my private information and they have no right to share with anyone! If this issue cannot be resolved, I am expecting a full refund!

Anyway, I called early the next day. Their office are closed again on a business day. So, I called the next business day again, waited at least 40 minutes before someone picked up. Finally, someone helped me, as I requested my cruise for anytime the months of April through June. They said all the cabinet 4a (as promise on the voucher) are out. So, I did research and even called the Carnival number on its website. The Carnival service said that there are plenty of rooms available throughout those months from 4a section. Then, I called to get back to the VTT and let them know that 4a are still available those months. They lady's response, "Those are reserved since Dec. 2011."

It's all ***. She is lying through her teeth. If those 4a rooms are reserved, why am I able to book it online (as I tested booking online) and why did the Carnival service number said it is available? Anyway, so I don't want to argue because my lady really want to go on a cruise in May, so the VTT said they can book it, but it will cost me $381 extra just to get a different interior room. Wow, what a scam. I asked her to explain the charges and send me the details of what I am paying for. She never did and she never explained to me what are my charges.

Anyway, I have no choice, since I already purchased the useless voucher, so I have to agree with VTT. I paid roughly about $950 for my cruise. The voucher was a false advertisement. I can book the same cruise line on the site for cheaper prices with the rooms and dates that I want. Also as the VTT booked my cruise, I requested the names on the cruise to be changed, but they didn't do it. Those VTT are just plain ***, excuse my language. With this complaint, I hope BBB are investigating on VTT business. They are scamming people!

The response was that, it was because of the date of the cruise, and the fact the additional day. I tried to get a quote for whatever the rate would be, without the upgrade, with no true success. She was adamant, and offered no other alternatives, or apologies. I believe they provide the pretense of giving something, when in actuality, you're paying the true cost, at the end of the day. There is nothing under the terms and conditions document, that spells out what the "allowed" cabin size is, so to us, saying a "standard" room is an upgrade, is unfounded in the info that was provided to us. This company should cease to exist, if their business practice is to mislead and take advantage of consumers. My hope is that this and any other information I can provide, will be helpful in preventing someone else to experience what we have.

I have been quoted to pay $373.70 for 2 people on a cruise that you can purchase directly through Carnival Cruise Lines for $498.74. The bottom line is that you are paying the price of the cruise and they are paying the taxes. If you choose to upgrade, you will pay and receive approximately $50.00 benefit.

We toured the facilities in Myrtle Beach. Our guide throughout the tour was very professional, but the upper management was rude and degrading. We were not in the position at that moment to purchase a timeshare, but we were considering to do so in the not-too-far future. We had never been on one of the tours and thought that it would be insightful as to what we needed to budget for. Blue Green and Vacation Tour and Travel will never get anything more out of our business. Scamming is what they do and this type of business should be illegal.

Carnival said we should get the taxes and port fees that were prepaid refunded, but since we signed up through VTT we did not get anything back. After reading the other comments, I am actually glad we did not go to a lengthy timeshare presentation.

I will never do business with this company again. I wish I had done due diligence in research before signing up.

The letter I received in the mail said that I had 30 days to schedule my wonderful Vegas trip or I would lose all of the above, so I called on June 12, 2011 and scheduled our vacation trip for September 19th and September 20, 2011. All was fine until September 7, 2011, when Nathan proceeded to tell my husband that since we do not have a "major credit card", we could not go on our Vegas trip. Nowhere in our paperwork does it say that we needed a "major credit card". It only states that we needed an annual household income of $50,000, to be 25 years or older, attendance at a 90-120 minute vacation club sales presentation, photo ID as well as a valid personal visa, mater card, American express, or a discover credit card was also required at check-in for incidentals during our stay. I have a debit/visa credit card and assumed that would be fine. Now, they will not refund me my money due to not having a "major credit card".

Once Nathan hung up on my husband, I took a chance and reached manager Domonique **, where she proceeded to tell me that it was my fault for not understanding the important notice and no refund would be given. She told me that I needed to get a "major credit card" or find someone to take over my package. I asked her, "Why don't you tell my 3 children how I got scammed out of $179.00", and she told me that she would not do that because it is my fault for not understanding the difference between a "major credit card" and a bank credit card. But to me, what makes the difference? All I needed was a visa card which I have to cover the "incidentals during your stay". I thought that meant damage to hotel room, etc. All I want is my refund of $179.00 or to be able to go on my Vegas trip without obtaining a "major credit card".

At that time, my room was entry level bunk beds only and if I wanted to upgrade, they could get me a room for an extra $600 plus my fees, taxes and gratuities. I asked about a couple of ports and different dates. But I was told the same; I would have to upgrade if I wanted to go. The representative was a total ** and disrespectful the entire time I asked questions. I had called prior and the first representative was just as insulting as the second.

I paid for a 2-night stay at an old, ugly hotel. My time and day was wasted from getting to and from the timeshare tour and I never got my cruise. I hope that someone put this company out of business. They should never be able to operate like this with so many complaints. Carnival is affiliated with this company and has not done anything to address the complaints so, it is safe to say that I will also not travel through Carnival.

We opted in having already visited San Antonio and wishing to return and planning on taking a cruise at some point as well. We actually thought by taking this package we would be saving ourselves money and the trouble of booking everything individually. We paid the $199.00 on a VISA DEBIT CARD. I called in Jan. to book the San Antonio trip for Feb. and was told the dates I requested werent available. I called in March and was told the dates I requested for April were unavailable as well. Called in April to book for June and was told that I would have to take a Mon. thru Thurs. trip only. Called in May to book for the end of July (my birthday weedend) and was finally able to make reservations. This whole time I was told numerous times that a DEBIT CARD linked to a major credit card company would be accepted in place of a major credit card. One week before our check-in date, we were called and told our trip was cancelled because of our lack of a major credit card.

We went on two cruises and both were for 5 days and we never had to pay what they want for a free one. I was really disappointed because our trip could have gone to Tennessee and stayed there on our own for 3 nites more or less. I could not check in until 4 pm on Mon and had to leave Thurs by 11. That was their 3 days for $249 and we paid $72 for one nite on our own.

The place was nice but not as nice as some we saw which are cheaper and strategically located in places we wanted to go. Never and I hope I can let others know their 90-min presentation was 3 hours of pressure which it was not supposed to be. We're just glad we did not fall for it.

The free cruise for four days that we were promised (with only paying port cost and tax and which should have not been over $200) ended up going to cost us $385 each. We went on a cruise for five days on our own with oceanview of the little box cabin. There was no window for $469 not long ago. So what is wrong with this picture other than rip off?

They are lying just to get you to go and then giving the excuse that they only get a few cabins and that certain months are peak months. Peak months are February through September since we have to go before October. We just got our papers in November and they do not have any for December--only one for January and one in March which will cost $385. Look out. That is far from free to me.

I was promised a 2 night stay in a 3+ star Wyndham hotel in San Antonio, a $100 Wyndham gift card, a $50 Visa gift card, and a 4 day cruise for 2. I checked with 2 different people before I booked that there were no blackout dates, and was told each time that there were no blackout dates. I was given a 2 night stay in a hotel (not Wyndham) that was in a terrible neighborhood and was under construction. The $100 gift card is actually a $100 mail in rebate, and the 4 day cruise for 2 is only valid on certain days out of certain ports. If you plan to leave out of Galveston or any other busier port the cruise is not free. If you plan to cruise any time other than January - February the cruise is not free, they will charge you an arm and a leg in port upgrade, and prime time upgrade fees. I even specifically asked if I was going to have to pay any more money to them after the package was purchased and was told nothing else would be due except the taxes.

Our "free" cruise was going to cost us almost $1000 to go on. By the time you learn that everything they told you on the phone was a lie you are past your refund date, and have just lost all the money you put into it. Stay away from this company! Any company that is so willingly ready to outright lie and attempt to swindle the consumer should not be trusted for any services.

We got the certificate and everything seemed fine - even with the taxes and fees. We thought it would end up being super cheap and worth it. Then when we called to book the cruise, even at the lowest cabin level, which by the way is military grade bunk beds to sleep in) and absolutely 0 upgrades, we still were going to have to pay $186.85 per person! I was on the Carnival website at the same time checking out Carnival's prices, and this was more expensive than what the Carnival website was selling their same exact cruise for! Actually, it wasn't the same because the cabins carnival.com had included twin beds with soft mattresses and sheets you could push together to make a king size bed, the travel agency was going to make us sleep on hard, military grade bunk beds. So, really, the Carnival.com cruise was better, and still cheaper!

Supposedly the $186.85 was for taxes, government fees, and agency fees. If that's true, then Carnival Cruise lines should be out of business because apparently, the total cost for their cruise is just taxes and fees and they aren't making any money! Carnival is a charity organization, basically donating food and shelter to vacationers. How they would make any money is beyond me. I can't believe that anyone would fall for this and pay Vacation Tour and Travel more for a cruise than what you would pay online through the Carnival website.

This is a complete scam! Don't waste a minute of your time sitting through a time share agency thinking your going to get this awesome free cruise. You'll end up paying more than what you would pay if you booked directly through Carnival!

We wasted three hours of our lives we could have spent being happy, not being stuck in an uncomfortable room, sitting through a time share presentation, falsely thinking it would be worth it because we were getting a free cruise. Also, we were really looking forward to a free vacation, being stressed out at work and not having much money to vacation anyway. It's a huge disappointment and I'm really pissed off and would very much like this business shut down because I'm sure there are sad saps who fall for this.

I called 5 months later to schedule the vacation and was told at that time that I could only have 2 children on the vacation. I was furious after being told that 4 children was no problem. I tried to get the company to refund my money since I can't leave 2 of my children at home by themselves, and they refused to do so. I explained that I was told I could have 4 children and Dominique basically told me that I was stupid for not reading my material sooner to notice that I could only have 2 children. I asked her why they would employ someone who would lie to a costumer to get them to purchase a vacation package and she offered no explanation except to tell me it was my fault for not reading the material sooner.

Please do not let this happen to another unsuspecting family. $249.00 is a lot of money to most families today and I can't believe that I fell for this scam. My family will not be able to take the vacation we had been planning this summer. I have just spent $249.00 that would have paid for a hotel for us for at least 3 nights somewhere. I am very upset that my children will pay for me being scammed.