Travelzoo Reviews

I have utilized Travelzoo and their third-party suppliers several times in the past and have not experienced any problems. However, I recently utilized Travelzoo who utilized Trip to Go for a 10-day European trip package. It was a god-awful experience from start to finish, including the Trip To Go tour guide quitting or being fired halfway through because she was so fed with the lack of organization and communication. There were 120 of us in our group when there should have been 40 maximum travelers. Excursions that we had pre-purchased were not honored upon arrival because Trip To Go had not purchased the excursion tickets in time for so many people.

UNBELIEVABLE SCAM!!! HORRIBLE COMPANY! As you can read here many people have had the same experience being scammed by these con artists!!! They use trickery to steal from people and refuse to cancel even before the payment is processed!!!

This company fails to provide (1) pending notification that your account will auto-renew providing an opportunity to cancel. I initially signed up for a 30 trial on April 15, 2025. I was charged $40 on May 15, 2025 as an auto renewal. I never used the service. The second auto renewal was charged on May 16, 2026 and I requested a cancellation on May 27, 2026. Their terms and conditions state that there is a 14 day window to cancel to receive a full refund. However, in practice, that 14 day window only applies to the initial auto renewal. After requesting a cancellation and refund with the specification that I've NEVER used their service, they could care less and refused to refund. Horrible business practice and a demonstrable unethical business model.

I don't recommend this Travel Zoo; it's not a needed service. I was looking into a cruise and random people kept calling me and messaging. I felt as though it was spam or possible identity theft. I found the same deals on the actual cruise line site. I contacted Travel Zoo as soon as saw that I was charged $50. I wasn't aware that they would charge that much up front, nor did I openly agree to do so. I called and asked for my money back and Travel Zoo refused!! Don't take out the 30-day trial!! It's sickening how they can get away with this as they offer the consumer absolutely nothing!!

Not what it seems. Waste of money. Didn’t use it once.

I was charged for Travelzoo’s membership service without notice and contacted them immediately after receiving an email stating "We received your payment. Thank you for continuing your membership with us." They refused to refund me and hid behind a strict “no refund policy.” Like many others here, I either never received the renewal notice or it was buried in their constant promotional emails that often go to spam. The membership itself is misleading. They advertise benefits like early access and lounge access, but these only apply if you book travel through them. The actual travel deals are already free, I receive the same offers on another email without paying.

On April 2, 2026, I received an email that my membership at Travelzoo had been renewed. I had no idea this was happening and would not have renewed it because I never use it. I contacted Travelzoo and spoke to both the agent and her supervisor. I was told that an email regarding the renewal had been sent out and that in the Terms of the Agreement, there was no refund. I never received the renewal email and the supervisor told me she would re-send it to me, but I again, I never received it. I just want to cancel my membership. I think it is an intentional attempt to trick people into paying for a membership. I would advise no one to join Travelzoo.

I was charged $50 for an automatic renewal by Travelzoo without any prior notification or reminder. I did not knowingly authorize this renewal at the time it was processed. When I contacted customer service, they refused to issue a refund, even though I reached out promptly after noticing the charge. This was very disappointing, especially since many companies send advance reminders before renewing memberships. Customers should be aware that Travelzoo may automatically renew your membership without notice and may not be willing to work with you on refunds. I recommend keeping a close eye on your billing statements or reconsider signing up altogether if you are concerned about unexpected charges.

Extremely disappointing experience with Travelzoo. I was charged for a renewal that I was never properly notified about—I never received any email or communication indicating that my subscription was being renewed. On top of that, the service itself never worked as expected from the start, so being charged again for something that provided no value is beyond frustrating. When I reached out to customer service, there was zero accountability. I was told there was nothing they could do and was denied a refund, despite clearly explaining that I never received notice and had ongoing issues with the service. No flexibility, no attempt to make it right—just a flat “no.” Between the lack of transparency, poor product performance, and unwillingness to stand behind their service, this has been a complete waste of money. I would strongly caution anyone considering Travel zoo to think twice.

I received an email today, April 1, 2026 that my Travelzoo membership is being renewed and I was charged $50. I immediately signed on to my account to cancel, but could only cancel 2027 renewal. I contacted them by email link on the site. I received a quick response that I could not cancel for this year, and their policy offers NO refunds. I should have received an email notification of renewal date and impending charges. This is unfair, shady business practice.

I was charged $50 to renew something I had no idea I was signed up for. They refused to refund. The whole thing feels like a scam to me, with the customer service agent giving canned responses. Very poor customer service.

Beware!! Disappointed in their new misleading marketing and business practices. Non-refundable $40 annual subscription after an initial free trial period even if you never use their services. No option of pro-rated refund for the year. You’re locked in. How is this even legal?

Don't do the trial!!!!! There are no values here for what you pay. You can get values better using FREE travel sites. They rely on you forgetting to cancel and then won't refund you. I paid my stupid tax. Read this and hopefully you can prevent paying it!

They charge Money for a subscription although you didn’t opt for one. Tried to cancel but they refused. Bad Management of this app. I don‘t recommend it.

I cancelled my trial period, I was within my 30 days and I cancelled on the last day and they still charged me 40.00. I have emailed 3 times and they still will not refund. It's like I am talking to a computer. I keep getting the same canned answer. Very disappointed in this company!