Travelzoo Reviews

This is a limited experience review but I wanted to convey how upfront and clear they were about the 30 day trial ending with the $50 charge if not cancelled beforehand, and how easy it was to cancel. Having ended up with a few purchases elsewhere for forgetting to cancel, I set reminders for self to cancel if I didn't find anything of immediate interest. Having not done so, I was relieved at how easy it was to sign in, go to My Account / Account Details / then Membership Details, select Cancel Auto Renewal, and hit confirm to the "are you sure?" question and it was done. Service by the third party providers after purchasing trips and travel may be variable and TravelZoo's assistance with those providers may be limited, but I don't see any legit complaint with the sign up and "charge-at-end-of-trial" warnings or ease of cancelling.

I've used Travelzoo multiple times and have always had a positive experience. I trust the accommodations because of the Travelzoo reputation. I encountered one hiccup during a stay in Maui. The size of the condo I rented did not match the description on the website. Travelzoo went above and beyond to make it right as it was their error. There was a refund check for a portion of my stay in the mailbox when I returned home. I felt like I won the jackpot as the condo was already an amazing deal and then I received money back! No hassle customer service is the very best kind!

This is an UNBELIEVABLE SCAM!! I'm unable to go on vacation because I'm on unemployment, however, I like to look at different places that 1 day I hope to get it, I do the same thing with AirBNB which IS WHY I was shocked when my bank notified me that $50 was taken out of my account for TravelZoo..ARE YOU KIDDING ME! This is a typical bait and switch. I wouldn't pay $50 to be a part of ANY TOUR GROUP!! And then when I asked to speak to a supervisor, I was told that they're IN A MEETING...BULLSH*T..DO NOT USE THIS MARKETING FIRM...they WILL cheat you.

I had a terrible experience with Travelzoo. My son was ill and needed a hotel in Portland Oregon. I joined Travelzoo and made him a reservation, using my credit card. When he showed up to check in, the Hotel had no record of the reservation and would not allow him to check in even though he showed them the reservation email. I tried to call TravelZoo to intervene on our behalf. They were closed (after hours). I called the next day and spent a lot of time on the phone. They finally escalated the call. I received an email today saying they won't do anything for me because I did not call the same day (a lie, and I have phone records, which I told them repeatedly). TravelZoo did not do their part and provided a terrible customer experience. I have canceled my membership and will never do business with them again. They DO NOT CARE ABOUT THEIR MEMBERS.

I have utilized Travelzoo and their third-party suppliers several times in the past and have not experienced any problems. However, I recently utilized Travelzoo who utilized Trip to Go for a 10-day European trip package. It was a god-awful experience from start to finish, including the Trip To Go tour guide quitting or being fired halfway through because she was so fed with the lack of organization and communication. There were 120 of us in our group when there should have been 40 maximum travelers. Excursions that we had pre-purchased were not honored upon arrival because Trip To Go had not purchased the excursion tickets in time for so many people.

UNBELIEVABLE SCAM!!! HORRIBLE COMPANY! As you can read here many people have had the same experience being scammed by these con artists!!! They use trickery to steal from people and refuse to cancel even before the payment is processed!!!

This company fails to provide (1) pending notification that your account will auto-renew providing an opportunity to cancel. I initially signed up for a 30 trial on April 15, 2025. I was charged $40 on May 15, 2025 as an auto renewal. I never used the service. The second auto renewal was charged on May 16, 2026 and I requested a cancellation on May 27, 2026. Their terms and conditions state that there is a 14 day window to cancel to receive a full refund. However, in practice, that 14 day window only applies to the initial auto renewal. After requesting a cancellation and refund with the specification that I've NEVER used their service, they could care less and refused to refund. Horrible business practice and a demonstrable unethical business model.

I don't recommend this Travel Zoo; it's not a needed service. I was looking into a cruise and random people kept calling me and messaging. I felt as though it was spam or possible identity theft. I found the same deals on the actual cruise line site. I contacted Travel Zoo as soon as saw that I was charged $50. I wasn't aware that they would charge that much up front, nor did I openly agree to do so. I called and asked for my money back and Travel Zoo refused!! Don't take out the 30-day trial!! It's sickening how they can get away with this as they offer the consumer absolutely nothing!!

Not what it seems. Waste of money. Didn’t use it once.

I was charged for Travelzoo’s membership service without notice and contacted them immediately after receiving an email stating "We received your payment. Thank you for continuing your membership with us." They refused to refund me and hid behind a strict “no refund policy.” Like many others here, I either never received the renewal notice or it was buried in their constant promotional emails that often go to spam. The membership itself is misleading. They advertise benefits like early access and lounge access, but these only apply if you book travel through them. The actual travel deals are already free, I receive the same offers on another email without paying.

On April 2, 2026, I received an email that my membership at Travelzoo had been renewed. I had no idea this was happening and would not have renewed it because I never use it. I contacted Travelzoo and spoke to both the agent and her supervisor. I was told that an email regarding the renewal had been sent out and that in the Terms of the Agreement, there was no refund. I never received the renewal email and the supervisor told me she would re-send it to me, but I again, I never received it. I just want to cancel my membership. I think it is an intentional attempt to trick people into paying for a membership. I would advise no one to join Travelzoo.

I was charged $50 for an automatic renewal by Travelzoo without any prior notification or reminder. I did not knowingly authorize this renewal at the time it was processed. When I contacted customer service, they refused to issue a refund, even though I reached out promptly after noticing the charge. This was very disappointing, especially since many companies send advance reminders before renewing memberships. Customers should be aware that Travelzoo may automatically renew your membership without notice and may not be willing to work with you on refunds. I recommend keeping a close eye on your billing statements or reconsider signing up altogether if you are concerned about unexpected charges.

Extremely disappointing experience with Travelzoo. I was charged for a renewal that I was never properly notified about—I never received any email or communication indicating that my subscription was being renewed. On top of that, the service itself never worked as expected from the start, so being charged again for something that provided no value is beyond frustrating. When I reached out to customer service, there was zero accountability. I was told there was nothing they could do and was denied a refund, despite clearly explaining that I never received notice and had ongoing issues with the service. No flexibility, no attempt to make it right—just a flat “no.” Between the lack of transparency, poor product performance, and unwillingness to stand behind their service, this has been a complete waste of money. I would strongly caution anyone considering Travel zoo to think twice.

I received an email today, April 1, 2026 that my Travelzoo membership is being renewed and I was charged $50. I immediately signed on to my account to cancel, but could only cancel 2027 renewal. I contacted them by email link on the site. I received a quick response that I could not cancel for this year, and their policy offers NO refunds. I should have received an email notification of renewal date and impending charges. This is unfair, shady business practice.

I was charged $50 to renew something I had no idea I was signed up for. They refused to refund. The whole thing feels like a scam to me, with the customer service agent giving canned responses. Very poor customer service.

Beware!! Disappointed in their new misleading marketing and business practices. Non-refundable $40 annual subscription after an initial free trial period even if you never use their services. No option of pro-rated refund for the year. You’re locked in. How is this even legal?

Don't do the trial!!!!! There are no values here for what you pay. You can get values better using FREE travel sites. They rely on you forgetting to cancel and then won't refund you. I paid my stupid tax. Read this and hopefully you can prevent paying it!

They charge Money for a subscription although you didn’t opt for one. Tried to cancel but they refused. Bad Management of this app. I don‘t recommend it.

I cancelled my trial period, I was within my 30 days and I cancelled on the last day and they still charged me 40.00. I have emailed 3 times and they still will not refund. It's like I am talking to a computer. I keep getting the same canned answer. Very disappointed in this company!

I participated in what I believed was a legitimate optimization marketing for Travelzoo. I completed the required work, but I have not been paid for over a year. After writing a review, an official representative stated that they do not employ anyone to do optimizing marketing. However, the next day the working platform manager contacted me to help me withdraw my funds. Due to a mistake I made during the withdraw process, my money got blocked, and have not receive them yet. I have been told that my money are still available, but the manager who was helping me is AWOL.

I recently wrote a letter to Customer Service about money missing. I just received a note that it was my annual $40 membership. I want to extend an apology if I offended anybody, but I went on the website to see was this documented into my account and it was not. I also went on PayPal to see why it was took out and I had no answer so I just posted to talk to Customer service about this incident well, it was for my membership.

I understand now and thank you for sending the post. I would greatly appreciate if you could send it just a little bit earlier when you take it out of someone’s account that way they won’t be making false accusations. My apologies and thank you. Thank you for your promptness and answering my email. You guys are number one.

Be careful if you sign up for an introductory trial. I did not cancel before the auto renewal (my mistake with the holiday and all) but unlike any company I've ever dealt with auto renewals, they will not refund the yearly charge even if you miss it by a couple days. They will not even offer a prorated refund. This is really poor customer service and I believe will cost the company more money in the long run since people would be unlikely to book trips in the future after experiencing this. Not a good way to treat potential customers.

I've been doing Travelzoo trips for years going to Singapore, Beijing, Xian, London, Paris and everything has been top notch, the flights were great, hotels excellent as advertised, 4 star. Tour guides were super. The prices are pro-rated per date and departure site and the low prices advertised are for a specific date and location. To choose your preferences there is a bump in cost but the deals are still remarkable.

I’ve used TravelZoo in the past and appreciated how it tracked flight pricing for my specific flights, and it was free. This time, I signed up and paid the fee, but I have no idea how to track flights. The site is not user-friendly, and at this point, I have absolutely no use for TravelZoo. Unfortunately, I was too late to cancel, and now I am stuck with it until June 2026.

Before even looking for the tour and price they want us to buy membership. What a scam. Why would anyone buy membership for a travel website? Easy way of getting money from people without any deals. Not worth the hassle.

I am very disappointed in Travelzoo and how they handled my concern. I canceled my account and decided to not be a member. They still took my $40 for the membership fee that stated I would not use or be a part of and when I immediately contacted them they were not helpful, they would not refund my money and did not even consider how I felt. I am very disappointed in their practices and the fact that they won’t consider a one time courtesy considering I do not need their services and barely looked when I was using the trial because they did not have what I needed. The management is horrible, customer service is just as bad. For a company to make you stay with them is insane, rude and unethical. I see why they have so many complaints. I am filing a dispute not only with my bank but several other places I plan to complain as well so no one else will get sucked into this! This company had potential until this experience. They need to do better!

I bought the membership and have gotten some great deals on flights with no complaints. While many on this platform seem upset, I highly recommend, at least from my experience. The $40 is great value relative to the $500+ that I've saved so far.

Have been a member of Travelzoo for years. Always get spectacular deals no one else offer. The money you save on one trip pays for years of subscription rates. This is a no Brainer. Other travel websites give discounted rates. Travelzoo gives discounted trips.

Travelzoo advertised trips from a travel agency that was (and still is) engaged in SCAMMING customers. I was excited to find a great deal on Travelzoo and purchased what looked like an amazing trip from UTO Vacation in the amount of $2,994, then UTO canceled my trip and would not issue a refund. I assumed Travelzoo would have vetted the travel agency it was promoting. As the saying goes... "If it sounds too good to be true, it probably is", and I would add to that: "even if you found it on Travelzoo." I can never trust anything I find on Travelzoo again. Bummer!!

I accepted the $1 for 30 days offer to evaluate the company. I decided within a couple of weeks it was not for me. During the trial period I had a series of medical issues arise which left me unable to cancel within the 30 day time limit. I sent them an email on day 35 explaining my situation (after they'd taken the $40 from my account) and they said they couldn't make an exception and wouldn't give me a refund. This might be to the letter of the law, but it seems pretty sketchy to me. I hope they enjoy their 40 bucks. I'd avoid this group if I were you. If they are this petty about a membership fee my guess is they'd be equally sketchy about their "deals". I suppose I should be glad it only cost me a year's membership and not thousands on a bad vacation.

We purchased a Travelzoo voucher for a stay at Cignella Resort in Italy. Unfortunately the accommodations were not as described in the voucher and the services provided were not as promised. We have used Travelzoo before but this experience has shown us that we cannot trust the advertised information. We did contact TravelZoo, who in turn contacted the resort about our complaints. The resort stated that they had provided all the services and that we made no complaints while we were there! Nothing was further from the truth and the stay was so bad, we left a day early and did complete our stay. Be sure you know what you are buying if you decide to buy a TravelZoo voucher.

I had an absolutely terrible experience with Travelzoo. They hired me for an online job, made me put in time and effort, and then completely refused to pay me the $13,800 I was owed! At first, everything seemed professional—they assigned tasks and promised payment upon completion. But once the work was done, they started ignoring my messages and making excuses. After weeks of trying to get my money, it became clear that they had no intention of paying me. This company is completely untrustworthy. They exploit workers, steal time and labor, and refuse to take responsibility. If you’re considering working with them, DON’T! You’ll only end up frustrated and unpaid. Save yourself the trouble and avoid Travelzoo at all costs.

I have been a member for 6 years. It was always free, but 2025 they began charging an annual fee. I purchased my first voucher of the year, and immediately had problems as the business was not able to offer all the amenities listed. I requested a refund because the business could not provide the experience I paid for. Though past the refund date, advertising amenities not available should definitely result in a refund. All management has refused refund and I will be having a lawyer send false advertising and false business practice proceedings to Travelzoo. I’m beyond disgusted.

WOULD NOT USE THEM, better deals elsewhere with better customer service. Very Ambiguous terms and the read cancellation policy carefully .Will not refund money or give a credit to use elsewhere. Travelzoo states 14 days refund unless made a reservation, then due to hotels policy. Hotel policy state cancellation with no penalty if cancel 7 days prior. Cancelled 2 months before, Hotel states contact Travelzoo for refund. Travelzoo states past 14 days so no refund. First they tell me hotel already got the money but later a Supervisor states Travelzoo has the money and Voucher still good but have to use at same hotel, no Credit to use on an other Travelzoo deal. So stuck going to same place even though they have the money.

I signed up, paid for the subscription and couldn't sign in. I couldn't reach anyone, just paid for a year and they wouldn't allow me to log in. Don't waste your money. This place is a scam. They suck.

This site is a scam as they charged me a $1 when I joined and mentioned that the booking can be cancelled anytime, they have now charged me a $45 yearly subscription and they say it had to be cancelled within 14 days, the booking was not even used by me and was cancelled as I got a better deal from Booking.com, Pls do not subscribe to this site else they are going to charge you irrespective you use their services or not and also not refund the money.

I have used Travelzoo for years and agreed to pay the $40 for a membership. I have always been pleased, if not ecstatic, about some deals I have purchased. In the past year or so, however, they are doing their best not to disclose taxes and “destination fees” upfront. For instance, it gives you a total to pay (usually enticing), then the benefits like a $200 resort credit. Then, once purchased, the hotel sends its invoice, and the extra taxes and “destination fees” are included as payable at the hotel. My last two purchases had taxes and fees that were 2/3 more than the resort credit! I went back and found the fees hidden deep in the Travelzoo deal specifics. I know about buyer beware, but it is obvious the company is trying to bury the true costs, which is shady and cheap.

If I could give them 0 stars I would! They keep charging my account even after I canceled my subscription (not even sure how they got my info as I never signed for it). It’s a scam! Stay away from them!

A scam operation. Don't join it. They promised a refund if I was unhappy with the service and failed to follow through with it. Use their promotions if you find one you like, but don't subscribe to the membership. I'm stuck for another year.

I used to use this site all the time. Now they are charging to use it and get the deals. It is so complicated to get through. Not to mention what a scam that it gets to the paid subscription and you can’t get out of it. It also shows offers but when you click on it, it becomes a bait and switch. They don’t show anything for how to get the deal and it at a minimum almost doubles. Crappy business. I suggest to find another site to find your vacation.