Spirit Air Reviews

When he was brought to the airport by the person who was taking care of him until his flight, he was told by the nastiest girl that he wasn't going to get to fly home because I didn't pay the unaccompanied minor fee of $100.00. This had upset him terribly, after being left by his mother he thought that he would never get home. The woman that was with him said he was so upset she had to explain that he wouldn't be coming home. Imagine that? How can anyone do such a thing to a child? They charged an additional fee of $38.00 to my account without my permission. It was a total of $138.00, plus $142.00 for the ticket.

He was never taken cared of on the flight; he said not a single person talked to him, or walked to the bathroom with him (what am I paying extra fees for?). To top off the horrific day, they never sent his luggage which has his birth certificate, social security number, all his school, doctors and other paperwork in his luggage. That was yesterday, and we still haven't heard anything about his belongings as of today. I have NEVER in my life been so upset for anyone in my life, as I am about this. I want a full refund for everything. I will never Fly Spirit Airlines again, neither will our family! This was the airline of choice by our family for years.

You really need to decide whether you want individual travel experiences with Spirit, which is usually predicated on consumer cost consciousness, to be overwhelmed by pushy travel insurance sales practices.

As a financial services professional, I will say you are not helping our image or your own.

My return flight was late in taking off, just under 2 hours. The jet was new and their computer was down. That finally was resolved but then we sat there for another 40 minutes to get traffic control to clear us. You would think that this flight crew would do the decent thing and offer complimentary beverages - did not happen. The funny thing was when we finally got to the gate the announcement was we hoped you had a pleasant flight.

Spirit Airlines is a joke. From charging a ridiculous amount of money for a carry on, from charging for coffee, and from being a combined 3 plus hours late, this airline should be boycotted

On the day of the flight, May 5, I checked in online to discover there had been an aircraft change and the seats were no longer available. I called Spirit and was informed the change had been made on March 17th, which is approximately six weeks prior to the date of the flight. I was further informed by the representative that nothing could be done apart from using the difference in fare as a credit on a future flight.

I fully understand that flights and aircraft change, which is oftentimes beyond an airline's control, but that is not the reason for my objection. I believe that Spirit had an obligation to notify me on or around March 17th, when they were aware the product they had sold me was no longer available. It is not a sophisticated software issue to generate an email and I'm certain their information technology system has the capability.

When Spirit became aware of the change, I should have been given the option of either booking an alternative departure date, using the ticket as credit for a future flight or canceling my reservation in order to book a first class ticket on an alternative carrier. I don't think it's particularly difficult to connect the dots why Spirit has made the business decision not to inform passengers of material seating changes to their reservation. It is also noteworthy to add, if I had attempted to cancel my flight when I learned that the big front seats were not available, Spirit's policy is not to refund the passenger's money and to charge the changed fee on a future flight.

It was only after a fifteen minute battle with a supervisor that they did finally agree to credit me. The problem was I was placed in a seat that I wouldn't have purchased. It's one matter if the passenger has this information six weeks prior to the day of the flight, but quite a different one to have it four hours prior to departure.

To sell an individual product A and then deliver product B without notification is an unethical business practice, which is nothing more than a sanitized version of bait and switch. As soon as Spirit was aware they were unable to provide the class of service for which I paid a premium, they had a clear obligation to inform me so that I would have had the opportunity to change my travel plans.

Gary A. **, MD

So after seeing this i just told him" let them go and sit down" and this man came to me and attacked me. He told me and I quote. " do you work here? Be quiet, shut up, you don't know what you're talking about, mind your own business , shut up and sit down, did I ask you? no right?" and he kept on and on. I was so offended.he was so unprofessional. Never in my life did I felt so offended. This man had ruined my whole airplane ride. Even If i was wrong, and gave my opinion on how he was treating them, he had no right to treat me that way. He passed a line, and his professionalism. Very rude, unprofessional. He kindly could of told me " mam I understand,but I have to do my job, thank you" and that's it! I never ever want to fly with spirit!

The representation said the only difference between the Barclay's card and the new card issued by Bank of America was that you will earn 2 miles for every dollar spent. With regard to the Barclay's card, after renewing my membership this year, I was not informed that it no longer included membership into Spirit's $9 Fare Club. Spirit now does not offer free membership into that club with any Free Spirit MasterCard account.

My daughter-in-law is living in Guatemala, but at this point in time she doesn't have residency. It is in the works and takes a few months, and generally more to get it.

She took a flight to Ft. Lauderdale to go to Canada for a couple of weeks, and on her return flight, checked into the Spirit counter in Lauderdale. The agent informed her that she would be required to purchase a return ticket to the US, or she couldn't fly. She explained and provided proof that her residency was in process, and produced her tax ID, car registration, and copies of bills related to her house showing she owned property. They still refused to let her board and she had her six-month-old to deal with at the time. The agent said that if she purchased the return ticket and was allowed entry into Guatemala, she would get a refund.

Refund? From Spirit? You have to be kidding! So, now she has a useless ticket, no refund, and countless phone calls go unheeded. Just another "hidden" charge among all the other things they do.

But, on the brighter side, now they are charging for carry-on, and if you really need a carry-on, there is finally overhead space. Before, if they boarded by rows, the overheads were crammed with things that had NO relationship to what a carry-on is actually like. The people in the rear start filling all the front overheads so they can get their baggage closer to the front. I was under the impression that the overheads were related to the seat area. In this case, the front passengers had to go to the back of the plane to use an overhead, and that meant waiting until the plane was empty to get to their carry-on. When I complained about a guitar taking up 90% of the space, no one really cared. My carry-on had to go in the baggage hold, and it was all I had. So now it's an additional 45-minute wait at the arrivals to get my bag because they didn't enforce the carry-on size regulations.

The counter staff are generally nice, the stewardesses are worked to death with complaining passengers and tend to be really bitchy, and will try to confront you rather than comfort you. "One more word about it, and I will have you removed from the flight" attitude.

It is cheap travel, and you get what you pay for, but I will suffer the BS as I know the ropes, and it does save you a considerable amount of $$$$.

I called them and after talking to different reps of Indian origin (including the manager), they said they sent an email before renewal (which I never received) and that the contract (which I do not remember signing) said about this automatic renewal fee.

Now, I cancel the card but cannot get them credit the fee that they illegally and unethically are trying to collect. Also, I cannot terminate the membership because the system does not allow me to do so by email. Even if they explain how to do it, they never send a confirmation. It is unfair and illegal to put the customer and his/her property in the hands of thieves that use the law and Internet to favor their interest and disturb people.

I got the refund from Spirit Airlines less $20 for their admin charges. On returning back to UK, my travel insurance company wanted a letter from Spirit Airlines to say that Flight 922 was cancelled on 8th July due to bad weather conditions. I spoke from UK to different persons, one of whom a supervisor. The two staff said that Spirit Airlines cannot issue such a letter by e-mail or by airmail letter.

Finally, the supervisor gave me an e-mail in New Jersey office which was incorrect. So far I have sent 12 e-mails to spirit airlines which were incorrect and some bounced back. I have spent about 35 for telephones (I am with Virgin) with no success at all.

Can you help me in getting the e-mail address of their CEO Ben Baldanza in Miramar or New Jersey? I will be grateful to you for this help. Thanks. **

Once on the plane, the flight was delayed for more than two hours because they were fixing the washroom. We ended up traveling with only one washroom available. Furthermore, the cabin wasn't properly pressurized. Flyers were complaining about an intense ear and head pain. Then on the way back, I was charged for bringing my laptop as a carry-on. It's completely outrageous.

First of all, who said that the kid’s age is 2 1/2? When I was purchasing the ticket, the lady on the phone said as long as your son is not 3 years old yet, he is fine. Of course, I flipped out. I called the manager; she took forever to come out. When she finally did, she took no exception or no understanding-- as if money grows out of a three. It was their employee’s mistake to tell me the wrong information over the phone, and I had to pay for it. Taylor thanks for nothing.

Aside from that, your booking agent in Spirit is unwilling to help because they already have your money. If you would like to make any changes you are being charged with penalties and worse you will lose the full amount you paid for the flight.

Because of the poor customer service, I will never use Spirit again and any school or group traveling should stay clear of this airline and their group department. They don't look after the best interest of their customers and they advertise falsely. Don't waste your time, go with other airlines because in the end you will pay more and get less with Spirit!

I just got off the phone with a Michael ** from their customer service office in India. (How fun he shares that name with a famous movie director.)

This company is EXTREMELY shady. PLEASE, people, beware!!!

I've been over-billed. I tried to cancel my membership (which I never wanted in the first place. I just wanted the cheap fare). I couldn't log in to their website to do so, so I went to their "password reset" option for a few days running. I NEVER was sent an email with my "new" password and information on how to access my account online. However, they did send numerous emails weekly regarding their promotions. Funny how they can do send out those kinds of emails with no problem, but not my numerous requests for password resetting. Please note: many complaints you'll find online share common theme...that is, their website "doesn't work".

I am in the IT field and know my way around websites. This is deliberate on their part. Clearly, they disabled certain functions on their site so that you won't be able to use them. Most common, in my experience: logging in, requesting a password reset, applying dollars-off coupon code, and checking in online to save $5 off baggage fee.

Well, these thieves also have NO 800-number on their site. It's virtually impossible to get to their "customer service" unless you go to Google and research to see what their phone number is. For future reference, it's 800-772-7117.

After going back-and-forth for 40 minutes with a customer service gentleman (and in fairness, he WAS a kind gentleman), who, I assumed, was in India based on his heavy accent, I was transferred to his supervisor, a "floor manager" named Michael **. (Seriously, if you're going to choose a fake name, is it because you want such a popular one that when someone tries to Google you, there would be a zillion search results?! Next thing you know they'll have a "John Smith".)

They won't refund your money. I explained that I am not in a financial position to afford the $59.95 charge; that I was charged unjustly; that I'd love to travel if I could, but that at this point in life, those $60 need to go for rent, food and gasoline. They don't care. I explained how I'd been trying to cancel for days and couldn't get through. Next thing you know, they're billing my card. I wasn't allowed to cancel, I couldn't log in. This entire operation is shady! I was finally given a $59.95 credit for future travel--which is great, assuming I could afford to travel, which I CANNOT at this time. Oh, and you must book and pay for a flight within 60 days of receiving said credit,or lose it altogether. UNBELIEVABLE, these people.

I told Michael ** that he should be ashamed, and that I knew HE knew he worked for a shady company with poor business practices, and that I hoped one day he'd leave it and go to a reputable one. Indians are generally such good people, and they truly believe in karma. Well, this Michael ** needs to watch out, because what he has coming back to him is unreal.

Spirit Airlines is bad folks, please don't fly them, even if you think it's your only option. They are rip-off artists and have no customer service. They'll place you on hold forever in the hopes that you'll get fed up and hang up. It's very frustrating because they have no empathy or sympathy and will absolutely NOT refund your money, even when they've taken it unjustly. Beware, please!

I asked if I could get a pass to wait with her at the gate so she wouldn't be by herself for 3 hours. I was told she was "old enough" to go by herself. Otherwise, she didn't have to go to the gate just now. Unfortunately, there's not much you can do in that terminal unless you go through security, so we just stayed out. I checked the board at 7:15 and it said the flight was "on time". I returned to the desk to ask about this and I was told that the board just hadn't been changed. "In fact, the plane's coming at 10:38 now," the desk attendant almost laughed. When I asked her name she turned her name tag over and said, "Kelly.”

I called Spirit, even though they don't have a customer service number, and the representative, a man named "David **" (based on his accent, I doubt this) told me that the plane was now not leaving until 11:42 pm, and that since I'd been inconvenienced, I could go to the counter and ask the Spirit representatives to help me find a flight on another airline. By the way, the shuttle service stopped running at 1:30 am, so my daughter would have to be at LAX for over 5 hours before she could get a shuttle or I'd have to pay $75 for a cab.

I went to the counter and told them what "David **" said and they chuckled, saying they don't have any relationship with other airlines and they never help customers make other arrangements. I then asked for a refund, which they seemed to process since I did get receipts, but a day later, nothing was deposited back into my account. I called Spirit again and was told that I'd have to complete my credit through Orbitz. Orbitz flatly denied this, saying that they take no money from the customer so they have nothing to do with the refund. I tried calling a corporate number for Spirit, but if you need assistance, you're referred back to their website. I finally called my bank who told me I'd have to wait a few days to see the credit so I don't even know yet if Spirit actually initiated a refund or not. I couldn't find another flight, so my daughter is here at home and couldn't make it to her conference, which is for teens with a specific medical condition that she has. Spirit was totally unapologetic and rude. I am so sorry I ever got hooked up with this unprofessional and terribly run airline.

I felt this was absolutely unacceptable, as time was taken off work by the individual who provided transportation, and they all had to stay in a hotel because of this, all at my expense. I am very dissatisfied, as I feel they were not appropriately accommodated. I was speaking with an agent by the name of Roberto, and when I asked to speak with a manager, he stated, “The manager will only tell you the same thing I told you.” In closing, I would like to request that this matter be looked into much more thoroughly.

Now they just did it to me again for our November trip. We are not leaving until after 6 pm when we were supposed to leave at 2 pm. Once again I have wasted money on park tickets and hotel so I can arrive after 9 pm. I also can't use the service Disney provides to take care of our luggage at that late hour because it won’t arrive in our hotel until after midnight. As conveniently located as Spirit Airline is in Atlantic City, I will never fly with them again because they can't be counted on. Whey make reservations in advance when there is a 99% chance it will be cancelled? Two times are just too many. Also, the flight in May was overbooked and they were looking for people to give up seats for free tickets. At one point they were offering up to 3 free roundtrip tickets because nobody was responding. Stay away from this airline. We missed our family reunion lunch that was planned for over a year because we had to take a late flight. We paid for park tickets in Disney that we did not get to use for that day.

Anyway, after standing in line for at least an hour and a half we finally get up to the counter. The agent had to personality at all--the vibe she gave off was "I don't want to be here and I don't really want to help you but I have to.” She took another 30 minutes to get us checked in and when we asked about the fee, she said there was no way around it and we could talk to customer service if we wanted to. When we got to our gate, we sat there for about 15 minutes and we noticed that everyone was leaving. We overheard someone saying the gate number had changed--no announcement was made by Spirit. When we got to the new gate, we settled in and started feeding my daughter her breakfast. After a few bites, we were told that everyone needed to leave the area with our belongings and form a line outside to get re-checked in. Now my daughter is fussy and hungry. We were one of the first ones at the new gate and now we were at the back of the line.

While in line, someone asked a Spirit employee if we needed to have anything out and she said no. But when we get to the agent at the front of the line, she tells us we need our passports. After we get through that, we are being searched again like if we were going through security. After that, we ask for a gate check for our stroller and the agent asks if we have a connecting flight from Ft. Lauderdale (which we did) and she asked for our boarding passes. My mother-in-law, who had already gotten on the plane, had them because we didn't think we needed those boarding passes just yet. When we told her this; she questions us with a tone that made me feel like she was scolding us. Why would we need it if we were picking up the stroller at the gate in Florida? When we tried to explain, she just cuts us off and says "forget it forget it."

We finally get on the plane and we just sit for almost an hour. No announcement was made as to why we were not moving--they just kept asking us to be patient. The flight attendant in our section was rude and loud--very condescending. And she was a supervisor. Can you believe it? Before we landed, she came on the speaker with an announcement for people with connecting flights. She said she didn't have any information for us but as soon as she did, she will let us know. We were concerned and pretty sure that we would miss our connecting flight. When we landed she came on the speaker again and announced that all of our planes would be waiting for us. We were very excited as this was the first good news we had heard all day. We couldn't believe they would wait for us knowing that we still had to pass immigration. We rush through immigration anyway, which took us five minutes because they graciously gave us priority because we had a connecting flight. And when we get to the check in counter to check in our luggage (less than 15 minutes after getting off the plane), we were told that all of our "waiting" planes had left us ten minutes prior.

What? They tell us they would wait and leave five minutes later? **. Of course we are all angry--and there were about four other families (flying to different cities, not just Vegas) that were affected. There were two agents working. One girl kept her cool and was very professional. I noticed another passenger yelling at the other agent (Kathleen) who had a smug smirk on her face and said she loved her job (after being asked if she enjoyed her job when Spirit caused so much inconvenience).

After 30 minutes of waiting, we finally get a supervisor out on the floor and he said the delay was due to weather. That's funny because Kathleen told us that it was Bogota's fault-air traffic control or something and there was no rain or wind--so what weather caused us to be delayed? Total **. Again, no reason was given while we were waiting to take off. Oh, but here's the icing on the cake--there are no more flights going to Las Vegas so we have to stay over night in Florida. And they try to offer us a discount at a hotel. A discount! What a slap in the face. No meal vouchers, no discount for a future flight for the inconvenience. They see that we are travelling with a baby and all they want to give is a discount? Not even transportation? What an insult. We didn't even bother to take this compensation. We tried calling customer service and they were of no help. Luckily, we knew someone that lived in Florida that could put us up for a few hours.

The next morning, we get to the airport and have to fly to Detroit first. We get to Detroit and the check in agent there was rude as well. She didn't tell us what gate we were leaving out of--isn't that normal for a check in agent to do? Anyway, so we ask her and she spoke to us as if we were inconveniencing her by asking. We get to the gate, and what do you know? Delayed again. Only for 15 minutes but still. We finally get home to Vegas and I am so ** that I decide to voice my complaints and send an email to customer service. Jira responds back to me and basically gave me copy and paste explanations and apologies. And just that. The sorry was too little too late. By the way, no one throughout our return trip said sorry. Anyway, Jira had the nerve to also say at the end of her reply that she hopes we don't judge Spirit for this one inconvenience. One inconvenience? That's as insulting as the compensation they tried to give us. I thanked Jira for her time and asked for the contact information for the corporate offices for Spirit. She gives me the same email address that I emailed the first time. I call her out on this and ask for a physical address. I am in the middle of sending my long letter to corporate. But I doubt it will go anywhere.

The next item was that the plane was experiencing some weather that we weren't going to hit or the flight staff was just having some fun. But the passengers were screaming and yelling out, "God, don't take me." We heard the plane nose dive at least three times. A poor woman in front of me was so afraid that she was screaming, crying and her body was trembling so bad.

Did any Spirit staff say one word? No, nothing. Then, the crude man next to me yells at her, "I wish I had my knife so I could shut you up." It sounds like a threat to me. But did any staff come over? There was none. This same family had a baby, that was crying, and another man yells, "Shut that ** baby up before I do." Did anyone come? None.

People were screaming and crying and never once did any comfort come from the flight crew nor staff. I was terrified, and I am not the type of person who gets easily frightened. I will never travel on this airline. I will tell everyone I meet about how bad it was and I will discourage anyone from using this airline. I tried calling the customer service number but after holding for 30 minutes, I gave up. I would like to know where the air marshals were. Spirit is not at all an airline worth trying, and I feared for my life, from some of the passengers, as well as the horrible flight. Good luck

Next those words on the Spirit Airline website: For members who purchased a trial membership with their flight, your membership will automatically be billed as an annual membership upon the end of the 60-day trial period.

I know the tickets are cheap but we were appalled to find out that we couldn't even get a free glass of water during the entire flight! The seats on our planes were ridiculously close together. Something fell out of my purse during takeoff and I literally could not reach the ground to grab it because my head hit the seat in front of me. I couldn't go any further so my unknown item had to stay on the ground until we landed.

On one of our flights (PUJ to FLL), we watched in shock as one of the male flight attendants rudely snatched a beer out of the hands of a passenger because he was trying to quickly drink it before takeoff. Before getting on the plane, this gentleman was told that it would be okay to bring beer on the plane but the Spirit Air staff failed to tell him and his party that they were not allowed to drink it. It really made no sense, seeing as how they sell beer to drink on the plane.

The staff, in general, on our flights was not especially friendly or accommodating. It was like we received the bottom of the barrel on every level possible. At this rate, based on general consensus, Spirit Air will be bankrupt by 2016. Although I doubt it, maybe Spirit Airlines is a glaring example of "getting what you pay for" so I will definitely think twice about flying "cheap" again.

When I related that to the ticket agent she said, "Well, they lied.” We could have flown American one day early and stayed in San Juan cheaper. Their customer service is nonexistent. Except for one ticket agent in San Juan we were treated with gross rudeness and inefficiency. We arrived at DFW two and a half hours before our boarding time and we barely made the flight. Spirit only had two desks open to check in a full flight. We had a layover in Ft. Lauderdale. Shortly before arriving there, my husband asked a flight attendant if we would change planes there or continue on in the same plane. She replied, "I have no idea. I am done for the day."

When we arrived in Ft. Lauderdale we were told to deplane and take everything with us. At the gate we asked what gate we needed to go to for the last leg of our flight to San Juan. The ticket agent said we would be reboarding this plane in ten minutes so just stay right there. Really? We had to haul all our carry-on luggage of this plane to reboard the same plane in the same seats in 10 minutes. On our return flight, when we had the layover in Ft. Lauderdale, the ticket agent at the gate told us to go to Gate H6; our flight would leave from there.

While walking down the concourse in search of beverages, my husband happened to notice our flight was leaving from H8 not H6. No announcement was made on the public address system. Had my husband not noticed, we would have missed our flight. They charge for everything. Water is $3. We were very surprised you didn't have to pay to go to the toilet. We have flown for the first and last time on Spirit Airlines. I am writing this hoping that I can warn other unsuspecting travelers to save yourself a lot of time, frustration and especially money. Do not fly Spirit. The economic damage was that we paid at least $300 more for baggage than we would have paid on American.

There were families with babies and children. We asked why and were told the crew did not show up. Hello?! The crew did not show up? Are we saying there is only 1 pilot at a time in Orlando or only 1 Spirit Airlines plane in Orlando? We were told we would be on the 3:11 pm flight. Well, by the time we got up to the desk, all available seats were filled. We came home and are now on the 9:11 pm flight. I do hope it is not cancelled. Spirit gave us each a $50.00 credit. Not enough...not close.

We were supposed to be at a rehearsal dinner for my nephew's wedding. It was to be a long-awaited family reunion. These activities cannot ever be repeated. Spirit is about the worst airline out there...if there is one that is worse, I feel sorry for those who have to fly on it. Their website is not user-friendly. They charge for everything possible. Their attendants are not always nice and they are just very unprofessional. For example...yesterday and today they used the incident about Rep Weiner to advertise calling their sale the Weiner sale...there were other comments that alluded to Rep Weiner's anatomy; very crude at the least.

I mention this just to demonstrate the lack of judgment on the part of Spirit Airlines' Management. Are there standards they should adhere to? Too bad if there are not. Our family lives only 20 minutes from the airport Spirit uses so I guess I will not stop using them. I am just glad to have an opportunity to get this off my chest and maybe a free flight for me and my husband. Thank you for listening.

When returning on 5/16/11, I dropped my sister 1 1/2 hours prior to flight. When returning the rental car, I ran into an emergency. My phone died. My sister could not even reach me. She explained the situation to supervisors that were there. The supervisor even confirmed that she did see me drop my sister and has seen her waiting since then. She told me that she has to charge me $125 change fee, although they did not change my flight. They just put me on standby for the next flight. I was 30 minutes late. Although I told them that I don't reside in Florida, they told me to start making phone calls to get people to pay for me. They were really rude. They reduced the limit on the luggage by 10 lbs. and wanted to nickel and dime for everything. However, they advertised that they are the cheapest. After calculating the fare of $177 plus $120 round trip fee to checking luggage and carry on and $125 fee, that ticket cost me close to $500.00 round trip to Florida. In my years of traveling, this is the worst I have ever had.

I will never travel with Spirit. And I will run a campaign against them. I will let my neighbors, friends, family, and co-workers know all their hidden agenda so that they won’t fly that company. They put you in a trap situation. I told them to try and authorize the card. They were trying to get $250, although they saw that it could not go through. They rather take $125. While they were doing the same thing to me, they did the same to 5 other passengers around me. Moreover, they never returned my sister’s American passport. When I tried to call their customer service, they told me that I would have to fly to Fort-Lauderdale and speak to their ticket agent. They don't have a number for them and that they can only help me with a reservation. They could not give me any other number. I asked for a supervisor. They transferred the call to their co-workers who pose as a supervisor and who told me the same thing. Just another tactic to get money out of people, they keep telling me that they can sell me a ticket to go to the airport to get it. Anyway, if they try to use it, we filed a police report on the passport and also called the federal authorities.

I booked a round trip flight for my mother (through Orbitz) from Atlanta, Georgia to Kingston, Jamaica. Both flights - departing and returning - stopped in Florida. Therefore, she took a total of four flights (two flights for departure and return for the destination(s)).

Well, we checked in only one baggage at the Atlanta airport - which I paid for (in person and with my credit card). So, upon her return, I contacted the Spirit Airlines call center to pay for the one baggage. Well, I was told by the call center that I would have to pay "two" baggage fees.

When I tried to explain over and over that I only paid one baggage fee for my mother's departure flight from Atlanta to Kingston (with one stop in Florida; hence two separate flights), the call center person told me that their systems only showed a checked bag from Florida to Kingston, and that I will have to pay two baggage fees upon my mother's return.

I tried explaining to the call center personnel that I had the credit card receipt to prove that I checked my mother's baggage from Atlanta, not Florida and they couldn't care less. They just kept on repeating that I would have to pay two baggage fees upon my mother's return. And, they also told me to call Orbitz. Furthermore, when I requested to speak to a supervisor, I was put on hold for prolonged periods and/or the call was disconnected.

This is ridiculous, I was only charged one fee for the two flights that took my mother from Atlanta to Kingston. Why should I have to pay two baggage fees for her two flights returning from Kingston to Atlanta. Furthermore, the call center didn't care to even have me send in the receipt showing I checked in my mother's baggage in Atlanta - they only cared about "what their systems showed".

I will never, ever use Spirit Airlines again. After you add up all the fees for this or that, you might as well book a flight with another airline at full price. Worst, Spirit changes the rules without any avenue to address a customer's complaint - as they did to me. Spirit Airlines first charged me one fee for two flights, destination to destination, only to charge me two baggage fees for the two return flights, destination to destination.

I talked to your representative Christopher ** for about 34 minutes (he had difficulty speaking English). He put me on hold several times while finalizing the reservations. He confirmed that the additional cost for the "big" seats of the round trip was $198 above the regular seats for the two of us, plus taxes and fees. I was charged $1120.80 (this included baggage charge). I found out that Mr. ** had been a representative for about a month when he made this reservation.

12/27/2010. When I tried to copy the boarding passes for the return flight, I found out that we were not booked in the "big" instead, we were booked in the regular seats. When I called the 800 number, I eventually talked to manager Michael **, who said I only paid for "big" seats one way. He put me on hold for an extended period of time (40 minutes or so) and indicated that he had listened to the conversation between Mr. ** and myself. He concluded that Mr. ** had informed me that the $198 would only cover the "big" seats one way. He told me if I wanted the big seats on the return flight, I would have to pay an additional $198. The $198 was paid reluctantly so that I and other passengers could get home comfortably.

As I said before, I knew there would be additional costs to book big seats. I wanted to be comfortable on the long ride and I knew it would cost additional money to talk to the agent to book these seats. In light of all of these, why would Mr. ** conclude that I only wanted "big" seats one way? Why wouldn't Mr. ** suggest that I pay this extra for these big seats to increase his commission and Spirit's? Bottom line, a small amount in this case but what other fees did he neglected to charge? Mr. ** made a mistake and it cost me additional fees. Spirit, your representative messed up. You owe me an apology and a refund of the additional fees.

To Robin of Brooklyn, NY October 28, 2011; If you read this, let's do something, talk to a lawyer or something. I can't let them keep my money for something I never even used. Spirit Airlines offers a "9 Flight Club" claiming that you can take advantage of all these great deals all the time. When in fact, it's virtually impossible to find one of these flights actually available. To join the club you have to pay a $40 fee. In the small print somewhere after signing up for this online, it states that your membership is automatically renewed annually unless you cancel before it is reinstated.

But in the large print, it also says, "you can cancel at any time! " (but not with getting your money back). And in the meantime, you will receive an average of one to two marketing emails from them per day. Needless to say, most get filtered by spam or you just don't even open the emails. So upon my annual renewal date (of which I had no idea had approached), I saw a charge on my credit card bill for 59.99 from Spirit Airlines.

When I contacted Spirit (via email, because they do not publish a customer service phone number) to tell them how upset I was, they said, "Sorry, all annual membership fees are non-refundable." I understand that they may be covered by the fact that this may have been in the fine print when I enrolled, but my complaint is the fact that I was not contacted in writing that I would be billed.

I ignore all emails from Spirit because I'm always so inundated with them, and did not see that one had mentioned my yearly renewal. It sure seems like a sneaky way of stealing innocent people's money. It's aggressive and bully-ish. Furthermore, it makes me feel stuck. They say I can cancel at any time, but if I cancel now, I get nothing and they still get to keep my money. They owe me 59.95

When I arrived back at the AC Airport 2 days later, I asked a policeman who I should report a theft to. He informed me that I had to file with Spirit Airlines since they had checked the bag. When I went to the Spirit Air representative I was told that, sorry, I was out of luck; claims must be made within 4 hours. However, if I wanted to claim it on my homeowners policy they would assist me. Neither the police nor the airline were even remotely interested in following this up as a theft. Apparently the baggage handlers and inspectors are aware of this and have carte blanche to take whatever they want.

How many people unpack within 4 hours of landing, and check every item in their suitcase? And if you do try to call the airline it is usually impossible to actually get through to a human. I really did not have any hope that I was going to get my GPS back, or be compensated for it, but I couldn't believe that there wouldn't be someone wanting to see that thefts like this are stopped. There is not even a way that you could tell how rampant this is, as no one is keeping records!

Until someone decides to do something, don't pack anything that you don't want stolen when you check in for a Spirit Air flight!

After explaining the problem, all I was told was that I had to pay $110 to change my flight to the original time. Frustrated, I accepted thinking that once at the airport I could better explain the problem to an American Spirit employee. At the airport when finally I reached the counter, I explained the problem. As my name was brought up on the monitor, the female employee informed that I also had been over charged that instead of being charged the initial $224.00 + the $110.00 I was charged $512. The employee was very sympathetic and took some notes and informed me she was to report the anomaly once she finished with the flight boarding.

On Dec 6, when I returned and called Spirit again, I was back in India. I explained that I needed to talk to a Spirit manager stateside not in India. After a long wait, I was connected to a supervisor that explained that my complaint would be looked into. Not satisfied, I sent an email to Spirit. On 12/13/10, I received an answer back from Jira xxxxx Corporate Consumer Relations explaining that if from 5 to 7 business days, he/she would be following up with me. But so far, I have not heard from anyone with Spirit. I have read with interest may other complaints similar to mine and fell I am stuck and lost my money with Spirit and I have nowhere to go to further make my rights stand.

We had our flight from LGA at 10:50 am to Ft. Lauderdale and connection flight to Cancun. When we came to LGA, the boarding was on time but then we waited for twp hours in the plane until departure. Obviously, we missed our flight form Ft. Lauderdale. The Spirit gave us next day flight at 10:50 am to Cancun which was also delayed for two hours. They didn't provide us with hotel and food. We had to spend 20 hours in airport. My three year old daughter was very tired. We lost one night at the resort that we paid in advance. Also, they closed the terminal at night between 12-4 am and kick you out so you have to do all the security check again.

On the way back again with Spirit, the flight was delayed in Cancun for two hours when we came to Ft. Lauderdale. We had to go through immigration and custom then take our luggage then check in our luggage then go through security again. In order to board, we had only 40 minutes because the connection flight to LGA was also delayed we had a chance to catch a flight but not with Spirit.

After all huge lines in immigration and customs, no one gave a **** that we had connection flight and a small child of 3 years old. When I tried to ask a Spirit employee at check in to assist us, she moved her shoulder like I'm bugging her and move on her way. We had to wait in the line and when it became our turn it took the employee 30 minute to process two bags because she didn't speak good English, wasn't familiar with computer. It took her three minutes to press one button and was confused.

I noticed that in Cancun, Mexico airport, the employees actually work, polite, friendly and speak better English than in Ft. Lauderdale. Everything in Cancun was faster 10 times and they treated you with respect and as human being not like in Ft. Lauderdale, they treated you like trash. When finally we checked in our luggage and had to go through TSA check, when I asked the guy, "Please can you let us go without waiting in the line?" He said follow the procedure and turn his head. So obviously, we missed our connection again and had to spend the night again in the airport.

The Spirit customer service and their manager rude and not cooperative. I've been asking for a supervisor, his name is Isaac *** and been told he is dealing with medical emergency which was lie. Because when we've been running to our gate and came there on the screen, it was still saying that our plane boarding. The guy there told me the plane has left and to go to customer service and the guy that told me this was actually the supervisor. I found out it later he just didn't want to speak with us.

I had to go look for supervisor wandering in terminal asking if someone saw Spirit supervisor and finally somebody pointed me to this guy. As usual, they didn't provide us with hotel and food. When I tried to ask him why nobody from Spirit assisted so as we do not miss our connections and why his workers are so unprofessional and rude, he was smirking at me and giving me some *** details and rules.

Spirit treat people like dirt they made my daughter, 3 years old, to suffer. Also, I noticed in Ft. Lauderdale all the SPIRIT flight always had been delayed. The TSA workers made old women on wheelchair stand up to the screening and it's not like she was suspicious. This worker was choosing on her own who will go to the screener and in about 150 people, she was choosing only particular people that didn't looked like her. When they were saying that LGA is the worst airport, do not believe them. The Ft. Lauderdale airport is the worst and the people who work there. Why, in Cancun airport the restrooms are clean. The terminal is clean. Workers are nice and speak better English and actually doing their job but not in Ft. Lauderdale.

Online bookings are not created by the airline, they are created by the passengers. While I certainly understand your error and we wouldn't want to lose your business, our policies are quite clear and holding to them is one of the reasons that we can keep our fares as low as possible. We appreciate your business and strive to provide the best customer service possible coupled with the lowest fare to offer you the perfect choice of Airline. I apologize if this causes any inconvenience to you, however, I cannot honor your request for a refund. Reservations may be cancelled or modified at least 24 hours or more prior to the scheduled departure date.

When a cancellation occurs, a credit voucher (credit shell) will be issued for future use. The credit issued can be applied toward a future booking, but all travel must be booked and completed within one (1) year from the original booking/purchase date. When booking the new reservation, there will be a service fee of $100 if done online or $110 through our reservations call center.

Remember, your ticket is non-transferable and it is non-refundable, if you fail to cancel your flight within 24 hours, you are considered a no show and your entire reservation is cancelled and deemed void. All unused portions of your travel, that have not been cancelled online or through the call center are forfeited permanently. Thank you for contacting Spirit Airlines.

12/11/2010 02:17 PM

I made a error and put my name on a trip I bought for my daughter for Christmas. I made another reservation for my daughter. I would like my money not a credit.

If I don't get money back instead of credit I will not do business with you again.

A few months before our trip, we get an email from Onetravel that Spirit Air had to change our itinerary. So now we had one stop. Did not seem like much of an issue. On to the trip. We drove to Chicago and had the hotel shuttle take us to the airport. We checked into Spirit check-in and the customer service was mediocre. We get to our connection in Ft. Lauderdale and had a short layover, then we get boarded, which they do by zone. The problem there was you could hardly understand the announcer over the speaker. It was like Charlie Brown's teacher...wah wah wah.

We get boarded and seated and this plane has no leg room and when I say no leg room, I am talking you can hardly bend over to put your things under the seat due to you would hit your head. We sit on the tarmac for about 25 minutes then they tell us they have an engine that won't start (which happens and that was understandable) but the flight attendants are rude!

I would rather have the issue before we get into the air. So they have us get off the plane. We have to go to another gate and check back in. We finally make it to Jamaica and we all had a wonderful time at Couple's Tower Isle Resort! Great experience! Then the big let down again. Back home to the airport where the check in attendants made no eye contact, were extremely rude and treated you like you were herded cattle! We go through customs, etc. Finally get on our flight back to Ft. Lauderdale and have to wait again on the tarmac for around 30 minutes, which of course concerns those who have a short layover which was us.

During the flight, mind you, you can't even get a cup of water. Everything is by credit card purchase only, no cash. So if you need water, you have to have a credit card and pay $3 for a bottle. Then at least three times during the flight, the pilot was announcing and trying to sell their airline credit card and offering extra points for this. At this time, I am understanding why they are doing this, as this is the only way they can get customers to come back.

This entire trip, every person we came in contact with said they will never fly Spirit Airlines again. So we finally land in Ft. Lauderdale and the usual happens where the seat belts come off and everyone stands up to depart the plane. In the middle of this mess, the flight attendant, whose every announcement was contradicting herself and had the entire flight confused. They start stating that those going to Chicago will need to hurry and fill out the custom form (which they could have had on the plane for all of us) then go to baggage claim and take our luggage back through customs and go back through security and come back to the same plane. All that is understandable, as it is the law, but to tell us we need to hurry up in the middle of all of us standing and trying to get those who were going to Chicago off the plane first was a total joke! Total mess.

Then I get selected to go through the special security which held us up another 15 minutes or so, as they are calling our names over the intercom! I can't stop them in the middle of a security check so I told my husband to run down there and tell them I have been detained in security out of my control! I finally got my things running to the gate and got on board and they gave our seats to someone else! We wanted to sit together to discuss the wedding and reception we were going to have back home. We paid for seats together and that is what we should have received! I then find out that the couple next to me was detained the day before and had to purchase seats on our flight, even though her flight was detained due to weather.

This by far out of all the traveling I have done was the worst experience ever! This airline is not accommodating at all and I feel that those who had to fly to Chicago and were rushed like herded cattle should receive compensation and not their points but a refund. This caused a lot of stress for a lot of people and the fact that their airlines staff is rude makes the entire experience horrible.There were things obviously out of some of control and this airline needs some serious training.

We proceeded to the second agent and with all documentation, the ticket agent slammed the paperwork on the counter for me to fill out, made a phone call to the plane and came back and told me it was too late for the flight. Mind you, other people were in front of us and behind us (with luggages) going on the same flight. The ticket agent appeared to be able to get on the flight with no problem. If the ticket agent would have look and didn't feel overwhelmed, she would have noticed all of the documentations were completed. I asked who was the supervisor and she pointed him out. Due to prior knowledge and experience, we walked off the lines. It was 8:10AM and proceeded to security, showed his identification, the ticket and the unaccompanied minor was able to board a flight. I communicated with Henry via text for a good 30 minutes making sure he was okay and waited until the plane took off.

As I proceeded to the Spirit airlines counter back to the same ticket agent and asked to speak to a supervisor, they sent over an assistance supervisor. The supervisor was standing at the back with a cell phone and observing my situation (keep in mind, your lines are still long for the next flight). The assistance supervisor was unable to help me, unable to answer any of my questions, could not believe he was able to get on the flight. After she called the plane and verified that he was on that flight, the ticket attendants were concerned with covering this up. After 10 minutes, she left me standing at the counter with no intentions of retuning to address my situation. Therefore, I am making you aware of how we were treated, how understaffed this airline company is, how this airlines does not follow there own protocols and with how unprofessional your staff members are. Thank you.

That's understandable. What was not understandable was the fact that the only other flight that was offered to us was 3 days later. Our trip was only 4 days. This airline flies daily out of Myrtle but they said were full and that, "We can't do anything about the weather. We will give you your money back and you can see if anybody else has any flights." I had to travel to Wilmington, NC to get a flight out the next day. I incurred another $400 in expenses.

I was amazed at the nonchalant attitude by all the staff. I am sure nothing will be done but I do know that I will never use them again. I am confident that we are not the only ones they have this policy with and that eventually it will catch up with them. You know what they say, "Karma is **."

I called customer service and explained that there was a mistake but was told the same thing as everyone else. It would be a $110 per passenger change fee, plus a $79 fee for the increased cost of the flight. The customer service rep was apologetic but could do nothing to help us. He said that if we had noticed the problem within 24 hours of making the reservation, he could have changed it. There is now nothing we can do. I don't know how the computer made the change. Maybe it is programmed into the logic to change flight times to the least expensive flight, thereby allowing tickets to remain for the more expensive flight times. Then passengers are responsible for checking their itinerary and if they don't, tough for them. We have seen this basic complaint from many people on this website. We only wish we had come to this website first, prior to booking on Spirit. First time on Spirit and it will be the last time!

The worst change, however, was totally ignoring our return date and arbitrarily/unilaterally making it a day later with a 5 hour layover in Ft. Lauderdale. This was completely unacceptable as we have employment commitments. I was on the telephone in a holding pattern for over an hour getting the runaround about a mechanical issue (someone has telepathy as the flight was not until February) and alternately flights were cancelled. ,Note I only booked these flights two weeks prior so one would think the airline would know if the flights were not going to be available both internationally and domestically.

Of course I could reach no one stateside at all. I spoke with two very patient individuals in India who were obviously working from a script. India: "No I can only credit you for another flight." Me: "Well, no, I will never fly your airline again so that really will not do any good." India: "That is the best I can do." Me: "Let me speak with someone in the US." India: "We cannot do that. There is no one there to speak with." Me: "Let me speak with your supervisor." India: "Very well, I will check on you every two minutes to see you do not get disconnected." Me: "Very well."

So after several two-minute check ins, I finally spoke with the supervisor. He acknowledged the entire flight was canceled so everyone booked had to be re-routed. Same on the return. Claimed there were no other flights. There may not have been at the discounted price but online, there were other flights still listed. When I pointed that out, he agreed to credit my card back for the entire amount. Then I demanded the return of the $59.99 special $9 fare club. That was located in another department (still there in India). Finally transferred and told it was non-refundable. Got it at least cancelled but will have to try to go through my state's consumer protection authority. Now, during the limited actual discussions, I could hear in the background other phone answerers having a good old time talking, laughing and generally cutting up.

I received the required "I'm so sorry," but clearly they were not feeling my pain nor my anger. Had this occurred closer to the actual wedding date, it might have been irreparable. I turned around and booked on my standby, the more reliable US Air, but at an additional $500.00+. I spent one hour, 21 minutes and 37 secs. on the telephone waiting for service with possibly seven minutes of all that time in a primarily one way discussion. I will never fly Spirit and I strongly advise others to avoid it at all cost. Do not join the club. As far as I'm concerned, this was no more than a bait and switch.

So after several 2-minute check-ins, I finally spoke with the supervisor. He acknowledged that the entire flight was canceled so everyone booked had to be re-routed and same on the return. They claimed that there were no other flights. There may not have been at the discounted price but online, there were other flights still listed. When I pointed that out, he agreed to credit my card back for the entire amount. Then I demanded the return of the $59.99 special $9 fare club. That was located in another department but still there in India. Finally, I was transferred and I was told that it was non-refundable. I got at least cancelled but will have to try to go through my state's consumer protection authority.

Now, during the limited actual discussions, I could hear in the background other phone answerer having a good old time talking, laughing and generally cutting up. I received the required "I'm so sorry." but clearly they were not feeling my pain or my anger. Had this occurred closer to the actual wedding date, it might have been irreparable. I turned around and booked on my standby, the more reliable US Air but at an additional $500.00+. I spent 1 hour, 21 minutes and 37 seconds on the telephone waiting for service with possibly 7 minutes of all that time in a primarily one-way discussion. I will never fly Spirit and I strongly advise others to avoid it at all cost. Do not join the club. As far as I'm concerned, this was no more than a bait and switch.

Days after they approved my credit card request, I did the first transaction with that credit card, and then never I have received the 15,000 miles. I called the credit card operator, they say I am not going to receive the 15,000 miles, and not receive any reimbursement for the $39.95,

I tried to contact Spirit.It is too hard, even at their website you will not find a contact tab, it was already removed. If you called them, you find an automated system, always refusing to speak with somebody, so is waste your time. I am feeling cheated. I need to receive what they offered me without fights.

I chose seats, paid $72, and printed boarding passes. At the airport, having boarding passes and just a rolling carry-on each, we bypassed the check-in step and went to the gate. There of course we found out that we would be paying $45 each to carry on those rolling carry-ons. We further learned that if we had bought the right to carry on those bags minutes before from the counter outside security we would have saved $15 each. Of course we did that on our return, paying $25 each for the privilege of checking our carry- ons and having to wait at the carousel.

We further learned that if we had purchase $50 seats the carry-on baggage charge would be waived. It's been a long time since I felt so abused, taken-advantage of, and ripped off at every turn of a simple transaction like boarding an airplane. My trip cost me an additional $212 for the standard and usual condition of choosing seats together and carrying on one rolling bag each.

Your website is misleading. Your baggage and seat selection policies are predatory and heinous. I will never fly your airline again and will tell everyone I know as well I am also forwarding this letter to Travelocity, Trip Advisor.com Conde Nast Traveler

Their response can be found here: **. Basically their response is that they stand by their flight attendant who we complained about and are actually going to take disciplinary actions against the flight attendants who helped us during our flight down to Florida because 'they crossed the line'.

The next day we had time to have breakfast and enjoy some pool time before leaving, as I had planned but when I went to confirm that the flight was leaving on time, I found out it was an am flight instead of the pm flight that I thought it was. (Prior to reading all of these complaints, I thought it was a mistake I made but now I'm thinking, it was a mistake that they made. ) I would never have booked an am flight. I planned on enjoying some time on our last day.

I immediately called Spirit to find out what I could do to get home and was told I would have to purchase new tickets and they could not get me on another flight for 3 days. They told me that had I contacted them before my flight to change it, then it would have been a fee instead of new tickets. I told them how could I contact you to change a flight I didn't realize I was missing.

After this I had to purchase tickets from US Air for an additional $800 to get my family home. I just heard from their customer service and was informed there was nothing I could do to recoup some of the extra costs. It has been 10 years since my husband and I have gone on vacation and if we get to go on another one we will never use Spirit again!

I immediately called Spirit to find out what I could do to get home and was told I would have to purchase new tickets and they could not get me on another flight for 3 days. They told me had I contacted them before my flight to change it, then it would have been a fee instead of new tickets. I told them, “How could I contact you to change a flight I didn't realize I was missing?”

After this I had to purchase tickets from US Air for an additional $800 to get my family home. I just heard from their customer service and was informed there was nothing I could do to recoup some of the extra costs. It has been 10 years since my husband and I have gone on vacation and if we get to go on another one, we will never use Spirit again!

But in the large print, it also says, "You can cancel at any time!" (but not with getting your money back). And in the meantime, you will receive an average of one to two marketing emails from them per day. Needless to say, most get filtered by spam or you just don't even open the emails. So upon my annual renewal date, of which I had no idea had approached, I saw a charge on my credit card bill for $59.99 from Spirit Airlines.

When I contacted Spirit, via email because they do not publish a customer service phone number, to tell them how upset I was, they said sorry, that all annual membership fees are non-refundable. I understand that they may be covered by the fact that this may have been in the fine print when I enrolled, but my complaint is the fact that I was not contacted in writing that I would be billed.

I ignore all emails from Spirit because I'm always so inundated with them, and did not see that one had mentioned my yearly renewal. It sure seems like a sneaky way of stealing innocent people's money. It's aggressive and bully-ish. Furthermore, it makes me feel stuck. They say I can cancel at any time, but if I cancel now, I get nothing and they still get to keep my money.

I even asked them how I would know the exact times of flights in relation to my true reservation if they no longer post full flights on their website. The supervisor didn't care. By the looks of consumer reports posted here and elsewhere, it looks like this is a common problem with this airline. I imagine if this happens worldwide and to hundreds of thousands of people, Spirit is making tons of money illegitimately. I would never deal with this airline. Something must be done to stop this consumer theft.

On October 14th, at 7:00 a.m., I was reviewing my emails and saw a confirmation from Spirit. It appears that the confirmation had me going to Myrtle Beach on the 1st of November, leaving Atlantic City at 6:20 a.m., arriving at Myrtle Beach at 7:46 and then re-boarding the return flight at 8:27 a.m. that same day returning to Atlantic City, which is an obvious mistake.

So I called their help line at 1-800-756-7117 and spoke to Jim and then to David. David told me that in order to get on the proper flights, I would be charged $110 per ticket (penalty) and would have to pay another $60 per ticket because the $25 flight was no longer offered. He told me to read the fine print. I told him that his offer was not acceptable and I requested a refund. I was on the phone over an hour with David. David claims that a credit was issued and I would not have to pay an up charge to change the flights.

To date, I still have not received any confirmation or denial of my requests. I believe that your online booking practices is a good candidate for consumer fraud and I would suggest that you review your offers to the consumers including all the hidden fees and fine print.

This is unacceptable since Spirit required me to purchase non-refundable tickets in advance, so now that they've change our itinerary, we have no options. I want to know what kind of ** policy that is! My mom has Alzheimer's disease and I won't have many more opportunities to spend time with her. I don't appreciate this bait and switch tactics that I feel is Spirit Air's policy. I know that I will not purchase any other tickets through Spirit Air, and I wish I read all of these complaints prior to signing up for another year of false advertising, also known as their membership!

I called 6 days later...still almost 3 months in advance to switch to the later flight and they told me it was an extra $110 per person plus another ticket fee. $300 to change a time that is 4 hours later? That's more than what is costs for a ticket. There was plenty of seating open on this plane, this is 3 months in advance, and it was for the same rate. I understand a fee, but $300 is outrageous! I spoke with 3 people and all of them said there was nothing they could do about it. When telling others about my experience, they all said they have had horrible experience with spirit also. I will never ever fly with this company again! I cannot wait for the day they go out of business! I will be throwing a big party!

On 9/28/10, Spirit sent an email saying there was a "schedule change", and that she had been moved to the 6:45 a.m. flight. She cant make that flight for obvious reasons. I called customer service, and they were only willing to reschedule her to a flight in the evening, arriving the next day. This is ridiculous. I spoke to a customer service manager, Mr. Zeeshan **,who was very kind, but stated that he was not authorized to re-book her on another airline with a similar schedule, but would refund the ticket. He also suggested that I send Spirit an email. I had no choice but to accept the refund, and find another flight. Unfortunately, I booked the Spirit flight months ago, and holiday flight costs have risen dramatically for this period, which, as you know, is typical for that industry. The only flight she can now make is a 10:15 a.m. flight that costs $658. I was forced to buy that ticket for nearly three times the cost. And it has a stop.

Master card could not help us, Spirit did not help us, and the Better Business bureau was a joke.Today, I received an email from Spirit saying that I signed up for news and bulletins from them. No way! IT was the most crowded plane I have ever been on.

I never had a problem with MCO's Spirit Customer Service, but in PR it is really bad. He had very bad manners, didn't even say hi! or have a nice flight! He called the TSA Officers and asked them to check my backpack and check me. I am a female and I am a retired Police CSI Agent and I understand the procedures but this guy from Spirit who's name is Eduardo *** with # xxxxx was angry! I felt like Spirit just stole $30 from my pocket with a very bad customer service from this guy Eduardo ***. I liked to travel with Spirit but now I just feel I have been a victim of the lack of respect by this guy you have working in PR. all I got was the shame of the TSA searching me and following me because he didn't liked me. Yes it was a shame. I have been mist had only personal items on it , and it measures 14"x12"x8". I am going to board the flight now and I feel harassed.

We boarded the flight with each of the personal items without any hassle, just like Spirit Airlines staff said. However, when we began boarding for our return flight from LGA, we were told that one of the same bags was not classified as a personal item and we could not board. It’s because the staff at the FLL airport "had made a mistake and we were lucky". Now we would have to check the bag and pay an additional $45 to check a bag at the gate (was a tall European guy and his co-hort Andres).

They offer him to a flight tomorrow at 9.45 am. There is another flight a 7.15 but he will arrive at 1:00 pm while I am working and my wife too. He will need to stay at Ft. Lauderdale airport until 8:00 pm. Maybe we can kiss him and convince him to stay at the airport until he has to take the flight back.

No more about this. It's not the first, it's not the second, but it will be the last issue with Spirit. People please fly less times but don't use Spirit anymore! Let them go to bankruptcy, and with them out of the market, we will be more tranquil.

We came to this country to avoid these bad practices in our place, but apparently Spirit has good lawyers that avoid any problem they cause. If someone knows a good lawyer that can go ahead with a class action against this company, please, post something here. Thanks.

It is now Sept 2010, I decided to use my credit and voucher to upgrade my seats for the flight I am taking with my fiance in October 2010 to get married. Spirit Airlines told me that I was not allowed to use the credit and voucher for seat upgrades but only for a new flight. What?! This is my money that I already paid upfront when I bought the flight in June that they canceled due to strike. I should be able to use these funds however I want, especially since I am forced to use it with them. I am sick and tired of Spirit Airlines. I know they are cheap but they do not take care of their customers in any way, shape or form.

This totally surprised me and my friend. We run to some internet point to try to get this unheard-of approval. At this point, there was no more time left to board, and our flight got canceled.

We spent $2000 later to purchase another ticket for Avanka airline. This new company told us that with the green card, they're supposed let us board the plane. Never mind the charge that they applied to the luggage and every single request you do on board. These people are totally incompetent, and I and my friend are totally committed to take legal action against them.

Besides the fact that the screen read "congratulations, you are approved". The person I had corresponded with refused to directly address that. It seems to me it's just an underhanded way to get you to apply for their credit card. Needless to say, the card has been cancelled. Spirit is always touting how low their fares are, but in reality, after all of the fees (bags) they are no cheaper than other airlines. Be wary.

Since I had just joined the Club an hour or two before, I thought it reasonable to ask for a Club fee refund but Spirit Air refused to do do. That "no-refunds for any reason" policy seems unduly harsh especially when the company must realize how they snare unsuspecting folks like me (a senior citizen) into purchasing Club memberships. Perhaps Spirit Air should sky-write "Caveat Emptor" using the vapor trails streaming from every flight they run!

Then another person was asked if he wanted to give up his. seat. He agreed so another person came aboard and took his seat by then its 5 pm. Another announcement came to get off the plane and wait in the terminal. By the time, we got in the terminal, they announced to re-board the plane. We did not leave Florida until after 5:30 pm. Mind you, I having a Pace ADA Paratransit car to pick me up at pre-arranged time. Missed my ride, had to call for another ride, had to wait longer for my ride home.

Being completely fed up and disgusted with my entire experience with this company, I called to get information necessary to pay off this balance through my bank online: my complete card number (only the last 4 digits were on the bill) and the mailing address. Barclays would not provide me with the credit card number. I asked how I was supposed to pay my bill if I didn't have the account number; they told me that I could pay over the phone or online.

At this point, I told them that I was in no way inclined to provide any additional private financial information to them. They told me that there was nothing further that they could do. So, I have a balance on a card that I never received, and never used, that I'm willing to pay off, but they will not provide me with the information necessary to do so.

Since. I'm trying to pay off this already late bill (consisting of only the annual fee on a card unused, and late fees on the annual fee), but they will not provide me with the information necessary to do so, I'm sure that my currently excellent credit rating will be adversely affected. I am conscientious and serious about taking care of my financial obligations in a timely manner, and am very upset that I am helpless to do anything further at this point.

Plane was filthy both to NYC and returning to Detroit. We checked in at the Spirit counter in NYC and WE had to take our luggage to the ramp at a different location to be put on the plane.

The flight was a bit late leaving because it was coming in from somewhere else. It docked at the gate, people got off and within 5 to 10 minutes max, we were boarding. No time for them to straighten out the plane. I'm wondering if the pilot had time to go and check the plane at all. Probably not. They rushed everyone in and announced that everyone be seated now! "We have to leave! " People were just getting on like normal and flight attendant was on the microphone telling everyone in a not so nice voice to sit.

If they continue like this, they won't be in business anymore.

Finally, have you ever been on a flight where when you are ascending the plane, it kept dropping and going up more frequently as we ascended. The passengers were screaming and crying. The stewardess got on speaker and told us to fasten seat belts. No other explanation before, during or after flight about incident. No one greeted us as customary when departing a plane. My mother who just turned 77 had to go to emergency room as she could not breathe and her blood pressure was over 160. I am just thankful to be alive so I can warn others about Spirit. Never will I fly Spirit!

Now, I realized they have to make a buck. but even people that cannot afford much are clean, and these aircrafts were all extremely dirty. There were Cheerios, candy, post cards from magazines all over everywhere. When my husband sat down in his seat, going from Myrtle Beach to Detroit, there was a food bag, and a drink cup setting on the floor. He had to pick it up before he could get his carry on bag under the seat. I found someone's boarding pass in the seat ahead of me from Las Vegas to Detroit, and we were in Myrtle Beach going to Detroit.

Again I realized they are in business to make money, but it sure wouldn't hurt for someone to pick up the crap in the floor. One of the flight attendants could do that. There were three on all our flights. It really made me uneasy to be on that plane. If they don't take care of the inside of the plane, do they take care of the workings of the plane, like the engines and such. Our seats were still warm when we sat down. I know for a fact that Pilots are suppose to do a pre-flight inspection on the outside of the plane, checking for loose bolts, bad tires and such and anything else that might be wrong with the outside of the plane, and they were not on the ground long enough to do that on any of our flights. This was a lesson well learned. We will never fly with Spirit Airlines again.

We were left to fence for ourselves. To add insult in injury Delta's flights were seriously delayed due to weather conditions and by the time we arrived in Atlanta, GA [a stopover scheduled by Delta], the connecting flight to Virginia had already taken off. By that time, we were exhausted, stressed and hungry. We had no choice but to find somewhere to eat real quick as it was already after 9 p.m. and eateries were starting to close and find a safe place for my son to sleep while I watched over him and our bags until the next scheduled flight out to VA [6:25 a.m.]. In the meantime, I was scared out of my mind as I never had to or even thought I would ever have to sleep on a bench in an airport. I will never fly Spirit Airlines ever again nor do I recommend anyone else use that airline regardless of how inexpensive their flights may be.

By the time they finish charging you for every little thing including carryon bags, you have pretty much paid for a first class ticket on another airline. I now have to fight to get my monies back from both the initial flight as well as the Delta airline flights. By the way, Customer Representatives at Delta Airlines were extremely helpful [as much as they could be under the circumstances] and accommodating. Highly recommend Delta Airlines!

I have emailed customer service only to receive a generic response that everything is clearly stated in the terms and conditions. Maybe they are, but especially in hard economic times like these, it is wrong to just take $80 out of someone's account without notifying them in advance so they can cancel before it's too late (which I suspect is their plan to take my money) or even make sure the funds are available if they still want the membership.

As a frequent Delta flyer, I have had them hold planes before if they had a number of people getting on a connecting plane. But Spirit told us that it is against all rules. As a way to compensate us, they gave us a food voucher for $9/each and gave us a room at the Days Inn (3 persons to a room). By now, it is a little after mid night. They had to split our group up. Some went to the airport in Miami. Some of us stayed in Fort Lauderdale and a few still don’t have flight info. The morning comes and we get to the airport. Now we are flying Delta and we had to pay for our luggage again after we had already paid Spirit. Then, the group that went to Miami didn’t have tickets. The American Airlines informed them that Spirit never paid them for the flight. Therefore, they couldn’t get on the plane. Nevertheless, we all made it home at some point. However, most of us missed a day of work, sleep, and sanity. Moral of the story: never fly Spirit!

I received a note under my door at the resort on the 15th of June, the morning before the day of our departure from the Cancun Airport. Talk about a panic attack especially since I had my two kids with us at the ages of seven and three years old. My morning began, remembering that this would be my last morning to enjoy with my family on our vacation, realizing I had to tackle a huge issue of trying to get back to Chicago. The first thing I did was talk to my travel arrangement leader there on the resort and we contacted Spirit Airline and were told that the pilots were on strike and that we were pretty much on our own.

My travel arrangement leader told me that this was the first time that he ever has seen such an ordeal. With the language barrier and me not a Spanish-speaking traveler, I had to attempt to get a party of six home by the next morning. My family and kids went ahead and ate breakfast without me and enjoyed the morning at the beach and in the pool without me. I first walked to a small market to purchase a ten-dollar international calling card and contacted Bookit and Spirit Airlines. Bookit told me that it was out of their hands and the issue had to be taken up with Spirit Airlines. I then contacted Spirit Airlines and was told that there was nothing they could do and that they would refund my money for the trip home, but was on my own after that.

Next thing I had to do, was walk back to the resort and purchase a day's worth of internet for twenty dollars in order to use my laptop to find a new flight home for six. While my family is enjoying their vacation, I sat down and proceeded to find an airline to get us home. I finally was able to find an airline through Continental to purchase at the difference of $431.48 out my pocket, in which at the least should be compensated for. This whole ordeal cost me more than money, it cost me almost four hours away from my family on the last day of our vacation.

The next morning went as planned and we left the Cancun Airport on time and landed in Houston but was then stuck waiting an hour because of a broken down plane blocking our gate. We then missed our plane from Houston to Chicago and were put on another flight to get back to Chicago. We finally arrived in Chicago at 8pm and were told our luggage did not make it on our flight, so we waited in O'Hare Airport an additional two hours. We finally retrieved our luggage at 10pm and made it back to our car where I drove straight home to Davenport, Iowa and arrived at 2:30am. Continental airline however took full responsibility for our inconvenience and made sure we were fed by food vouchers and that we were happy by the mishaps of their airline.

However, Spirit Airlines was responsible for all this chaos since it all started with their airline. The morning after we arrived home, I contacted Spirit Airlines and told them the story and they told me that they were going to refund me my trip home in travel vouchers. I then responded by telling them I wanted my money back not travel vouchers. I also asked them if they felt responsible for any of our inconvenience, which the person responded that's all they could do and the rest would have to be taken up with an e-mail. So here I am writing this letter and we will see how sorry the airline feels.

After spending 6 hours in the airport and paying for parking, we left without any help. We tried booking in other airlines but it was useless. Everything was either booked or too expensive for 12 people (which we had). On June 16, 2010, we were supposed to travel to PR but it never happened. We were in a bridal party and never made it. Only the groom's mother, stepfather and two children were able to go by paying over $400 one way per person without including the "refund" that Spirit was supposed to give us within 2 days according to an Asian lady who attended the call.

We spent a large amount of money for my brother's wedding which included hotel cancellation fee per room, car rental cancellation fee, money for custom made dresses which we never got to try out and was not given to us, tuxedo rental without return fee. We purchased clothing which we could not return to Burlington Coat Factory because we took it out on layaway because it was a lot of money spent and they gave us store credit which we did not want.

Most of all, I missed by best friend and brother-in-law's wedding. And that meant most to me because it was I who got them together. My husband was the best man and the groom's brother. Some things have a price while others are priceless.

I have heard of the strike they were having and decided to go to the airport of Santiago D.R., to see if we were going to be affected. Traveling back home was on 6/18/10. Which when I spoke with a worker from Spirit Airline. He stated yes we can be affected since they were on strike. I asked him to assist us in finding tickets from another airline, which I know they could have helped us with no cost at all. The guy stated it is not there responsibility to assist us in finding another airline ticket where we can fly out the date we wanted. He stated, if we can wait until the strike is over I of course let him know that no, we can not wait.

We did get refunded of our tickets, which as of 6/15/10, we have only been refunded half of what we spent with Spirit Airline. So, in continuing the long story or torture. In refunding us the money, I purchase it with my Bank of America Visa card so the money would not be in my account that quick. So we were stranded fending for ourselves. Oh, did I mention I was traveling with small children and I was struggling with my Spanish at this point of being upset. So there was a miscommunication.

I finally got a hold of my husband in Boston MA USA and he had to purchase more tickets one way and the only less expensive is from Santiago DR to JFK NY, $837.00. I live in Boston MA. So we had to take that flight with JetBlue, which I will travel with them next time. So in arriving to NY, we had to take a cab to the NY Bus terminal, which the cab ride cost me an additional $50.00. I have been traveling since 5am and it is so far very stressful with two kids. In purchasing the tickets at the bus terminal, we had to wait for the 1pm bus because the Greyhound bus over booked for the 12pm bus and we were not lucky enough to get on that bus in time. Oh, an additional $129.50 dollars for a one way bus ticket to Boston MA, for two adults and two kids under 6yrs old.

Traveling date again 6/18/10. I have had it at this point. Oh, Greyhound bus people who work with Greyhound, the most rude people ever for a question I asked. They gave me attitude. So from traveling from 5am, I finally arrived home at 7:30pm. Yes, the bus ride was 6 hrs long.

I am writing this complaint for the Spirit Airline who just did not care for the customer at all. Please give word out to people who may travel any time soon. I know I am. I have family and friends who travel constantly. Oh and the Greyhound bus in NY, rude when you purchase the ticket. The people you give money are rude. They do not respect you at all.

It is 6/24/10 and I have not seen the rest of my refund from Spirit Airline, like they are holding on to it. When ever I call to ask about the rest of my money, they state it will be in the bank. It will be now a whole week since I've been back from my trip.

I am diabetic and my surgar level was not in control with stress. Plus, I have a vision problem on my left eye and a nerve problem on my left side of my face. I have Bell's Palsy and is in recovery mode ("is a weakness or paralysis of the facial muscles. It occurs when the 7th facial nerve is damaged, resulting in a droopy appearance to one side of the face.") With this experience I had with Spirit Airline, the nerve condition on my face have been painful and I am still experiencing severe migraine which is the result of having Bell's Palsy. The point of my trip was to relax my nerve, In result with the airline, it has made worst.

She meant a good 5-10 minutes explaining all of this to me and gave me the phone number to call in the event of the strike. Needless to say, the phone number she provided was for customer service that was outsourced to India. I called three separate times and explained everything the woman in Atlantic City told me about rerouting and the people in India explained that they had no idea what I was talking about, Spirit had zero intention to reroute anyone, and there was nothing they could do, regardless of anyone's circumstances.

It's pretty upsetting to be in this situation in the first place, let alone spend 3+ hours on hold/trying to communicate with people whose first, and maybe even second language, is not English. I asked to speak with a supervisor, who reiterated the robotic talk of the original representative, and I once again explained the situation and he also had no idea. I asked to then speak with the supervisor's boss, who he indicated was a manager, but the manager was only speaking to people with flight cancellations. I was returning from Detroit to Atlantic City on Monday, June 13th. The flight was cancelled and I needed to make alternate arrangements, but somehow I was unable to clearly communicate that I was one of the people whose flight was cancelled. The supervisor repeated, in a louder and stronger voice, that the manager was only speaking to people with cancellations.

Despite my obvious frustration, considering it took hours to receive those pearls of wisdom from India, what angered me more was the fact that an American company would hire people from another country when Americans need jobs. As I am sure all airline people are aware of, booking a flight the day before departure is extremely expensive. The cheapest flight I could find was back to Atlantic City via AirTran with a layover in Atlanta. This flight cost an extra $205 plus $15 for baggage. All Spirit had to offer me was a $100 future flight credit, which did not help my situation, and frankly, have zero use for such a thing anyway since I will never fly Spirit again. I also tried to call the Atlantic City Airport to speak to someone, preferably the woman I spoke to prior to departure from Atlantic City, and was told by someone that my request was impossible and hung up on me. I find it really poor that I was given wrong information by the woman at the Spirit counter in Atlantic City and the customer service I experienced was the worst I've seen in my life. I find it unfair that the passengers were forced to pay extra money to get home because of this strike.

Due to all this, purchasers as myself with no knowledge of the air service business situation had no indication as to make any further research regarding a strike that would influence our decision of whether flying with Spirit Airlines or not. Even after this lack of information made available to customers, Spirit refused to provide fair compensations to stranded passengers, evidenced by myself as a cancelled-flight victim.

That credit offered for future flights is not only not attributed to my free Spirit account to be used on multiple flights, but only cover airfare for round trips excluding seat selection, purchase of baggage or even taxes, knowing that as a low-cost carrier the probability of a round trip amounting the totality of the credit is unlikely, specially to customers such as myself, and many others, who are members of the so called '9 fare club'. This credit is void once used, even if the total of the amount is unused, and leaves us customers with outstanding charges to cover in cash.

Not only that, but customers that spend incredibly elevated sums on purchasing round or one-way tickets on other airlines that refused to honor Spirit's reservations, as well as many others that simply couldn't afford them, or even accommodations for the time they were left stranded at airports waiting for Spirit to resume operations, were not acknowledged by the Airline in any way. This blatant abuse to the almost 16,000 passengers they advertise fly with them daily is more than reason enough to elevate a higher complain in order for our economic and moral damages be covered by these service providers that failed to provide just that.

The consequences are elevated expenses for accommodation, clothing, nourishment and transportation in the 6 days myself, and the person traveling with me, had to remain in a foreign country pending return to operations. Loss of vacation benefits and my place of work in my native country due to my unannounced and extended leave, that in turn prejudice me in the total time I could enjoy my lawfully entitled vacations for rest, which was not achieved under the stress Spirit Airlines subjected me and my companion on our extended stay. Moral damages due to the time away from home, in which major incidents occurred and that both me and my companion were not present to manage. That also caused us to incur in future expenses to solve on our return, as well as missed appointments and obligations that were not honored due to our absence.

Mind you, we are in a 3rd world country with limited access to any computer, telephone, or anyway to get home was no option. The first couple found a flight for 2 with US Airways for $764.00 one way for both. By the time they told us it had been a couple of hours, so we scrambled to get on the same flight because we were all together, but we had to use our own credit cards because no one could afford to pay for the others ones. So we got to book with same airlines, same flight for $1128.40 per couple plus luggage of $46--quite a difference in price, huh? Do you think the airline wasn’t using this strike to their advantage? But like I said we were at their mercy. So we paid this amount with the attention of hopefully getting our money back from Spirit.

When we got back I noticed that Spirit Airlines had left us a message on our computer that they were cancelling our flight due to their strike. Well, I don’t have a laptop and I was on vacation with not watching TV or using a computer. That’s usually what you don’t do on vacation. So when we got back we contacted Spirit and they said we are going to give you $563.92 back for your trip. That didn’t even pay for one RT ticket. We originally paid $925.84 plus $92.00 for luggage. As far as I’m concerned, they should have to pay what it cost us to return home. Not to mention they ruined our whole last day of vacation because we spent the whole day trying to find a way home. It’s not that easy when you’re in another country.

Spirit only gave us back $563.92 and left us to pay the rest of a vacation that already cost us $2700.00 per couple in the beginning. So right now I’m almost $700 in debit due to Spirit’s strike. You work all year to have a nice vacation; now I have to work even harder to pay off the debit caused by the airlines. My husband and I are in our 50s and believe this is not right to treat people like this. They ruin our only vacation after 38 years of marriage to the point that we never want to go anywhere out of the states and that I have to worry about being able to get home. Thank you for reading this.

I started to get upset and asked for a manager. The manager came out and handed me a list of hotels and said Spirit was doing nothing more and that the hotels in the area were giving a discount if I needed a place to stay and they said that was it. I asked them if they could call the car rental place and see if my husband was still over there so they could tell him not to leave there and let him know I was on my way and they say said no, they have too much going on. I couldn't get help from them at all. I ran over to the car rental and he had already turned our car in. We called Spirit on the phone at their 800 number and asked if they were giving any help to booking to other airlines from his phone and they said no, that it was up to us to do this.

Why I am seeing on the news and everywhere that Spirit is claiming to have helped people rebook is crazy to me. They were hanging up on people and telling them to move out of line. We were watching this happen while we were there. It happened to us. While I was on the phone asking if they were offering any hotel vouchers or anything, they said no, and I asked for a manager and they said they are to busy, and if I had a complaint, to write a letter and that they had to go and they hung up. We couldn't get anywhere and the people we met that were at the airport in the same boat we were said they had the same thing happen.

I was on hold for 30 minutes. When at last a customer service representative answered the phone, I was told if I was not flying in the next few days, I would need to call back at a later date. I attempted to cancel this reservation that I did not agree to through their web site. Of course they are continuing to bill me over $200 and they have a system where it is impossible to discuss my dispute with anyone from their company.

Please, let everyone out there know how careless this company is because this can happen to anyone. They just gave us $100 to spend with them. Now, what makes them think I will want to travel with them? This can happen to anyone and lose any kind of reservations they had. I was lied to by them and I wasn't taken care of by them. Companies like this shouldn't be out there to make business. I called to complain and all they said was, "Sorry, we can't do anything" when it's the airplane company's responsibility to find me another flight to my destination.

When I came to my house and checked my computer, there were plenty of flights from another company. They just keep lying and lying. Let everyone know! I didn't get no services for free. I work hard for my money. Where is customer service? I lost all the money in gas and toll, lost my vacation time since I can't even purchase another ticket with another company because my money is not in my account. And not only that, I will have to pay double to purchase another ticket from another company since I will have to buy it at the last minute.

When I told my brother that it was missing, he told me his daughter's camera was missing from her luggage and his stepson's sun glasses that were in a hard case were also missing from his checked luggage. I called Fort Myers TSA they stated that my baggage was not inspected and went straight to the Spirit baggage handlers. I called Spirit reservation number to obtain the phone number for the Fort Myers Spirit Baggage or counter and was told there are no phone numbers or internet contact that would help me. I would have to go back to the Airport to make a complaint.

This theft just makes me sick. To lose a personal item like this, the lighter means nothing to anyone other than myself. I have carried this for the last 44 yrs as a symbol of my Marine Corp service in Vietnam. Do not put anything of personal value that you can't afford to lose in your luggage if you are traveling Spirit Airlines.

Spirit got the benefit adding me to their Free Spirit World MasterCard rolls, but I did not get the benefit of the $125 savings. It seems to me that Spirit has violated consumer, commercial, and contract law, if not other law. In addition, their customer service/relations departments have been of no help. First, when I have called, they have kept me on hold for hours--54 consecutive minutes in one particular instance. Secondly, I keep being told to contact "Kathryn **" (actual spelling unknown). But for two days now I have called, asking for Kathryn ** and been told she is unavailable. I have been promised by Spirit representatives that Kathryn ** will call me back, but she has not. Thirdly, no representative or supervisor has been able to help me with this ordeal. They repeat ad nauseum that I could only have taken advantage of the promotion if my application had been instantly approved.

Aside from the blatant absurdity of this claim, I could not have been approved any more instantaneously than I was. I applied online, submitted my application online, and after a matter of seconds was approved. Nor does any requirement of instant approval appear anywhere in the ad, offer, promo or even the fine print. The only contingency is that the consumer apply and be approved (which I did and was) and use the card to book the flight (which I could not do because I was not given that option after being approved). Spirit has been giving me the run-around for two days, offering me no satisfactory solution. They can not advertise something, and then when the consumer has complied with the requirements and done its part, not uphold their end of the bargain or stand by their offer. Nor can they treat their customers this maliciously. The ad, offer, promo can still be seen on their website--try to book a flight on spiritair.com and it will appear after several steps (but before purchase and confirmation) on the page which reads "Confirm Flights and Purchase."

On 4/17/10, Flight 0705 LGA to Fort Lauderdale (depart 6:40AM - arrive 9:40AM) connect to Spirit Flight 2098 Fort Lauderdale to San Salvador depart 12:15 PM. We arrived at the Spirit counter at LGA at 5:05 AM, and got into a long line for processing by Spirit reservations agents. Three people were working at the counter, but the line was moving very slowly. At 5:45, although the line was still very long, one person left the counter, leaving only two agents to handle the crowd. At 6:00, some passengers not Spirit personnel, suggested that since many people were on the 6:40 flight, that these people be processed first. At 6:15, my wife and I were processed, and got to TSA security. After a few minutes, TSA realized that there was a time constraint for this Spirit flight, and advanced us in the line. We arrived at the gate around 6:27, and no one was at the gate counter. After two minutes, a junior Spirit agent appeared at the counter, and said the person in charge, Ramunda (I believe that was her name), was at the gate, and we had to talk to her. After another few minutes, she appeared and told us that we were late getting to the gate, and we missed the flight. At this time, the plane was still at the gate and my luggage on board.

There were at least two other parties besides ours, who similarly missed the flight. Ramunda told us that it was TSAs fault, that they took too long to process us at security, and that Spirit tried to facilitate us, but that TSA refused. This was not true. TSA was very helpful, and processed our group ahead of the others in line. I told Ramunda that we had a connecting Spirit flight, and asked her what our options were. She told us that we could take the next connecting flight to San Salvador. When we asked her when that was, she said next week, meaning 7 days later! Meanwhile, our luggage had been sent on to Fort Lauderdale. We then asked if she could get us on another Spirit flight to Fort Lauderdale that day, and was told that the flights were all booked and unavailable. We asked about other airline's flights to Fort Lauderdale and San Salvador, and were told that they did not have any information on other airlines. Throughout, Ramunda said that it was ours and the TSA's fault that we were late at the gate, and offered no help or suggestions as to what we could do.

Through our own efforts, my wife and I flew on Jet Blue to Fort Lauderdale that day (to pick up our luggage from Spirit), rented a car to drive to Miami, where we stayed overnight, and caught a Bahamas Air flight to San Salvador the next day. I estimate that these additional costs totaled $1,600, and we lost a day of vacation as well. This situation, was caused initially by Spirit not having enough agents at the reservations counter. In fact, we overheard one of the agents complaining that only two people were processing the passengers, and asking why a third person wasn't there. Then, there was no coordination by the processing agents at reservations, and a person at the gate counter (since Ramunda was at the plane) informing them that there were at least three parties who were processed and still to board. After the fact, there was no effort to assist us to gain a flight on Spirit to Fort Lauderdale, at least saving us that additional cost.

Finally, there was no attempt at all to understand the gravity of our situation and to assist us, or the other two parties in any way. The dysfunctional situation at the gate counter, in fact, continued over to the next flight, when Ramunda literally screamed at the passengers, because things were so disorganized. Throughout this whole experience, Ramunda's posture was that it was our and the TSA's fault, therefore, she would do nothing to help us. The only compensation that we were granted was a credit, not a refund, for the flights that we missed. This did not even include the luggage charges that I had prepaid.

I hope that this experience was an isolated incident, caused by a few employees, rather than representative of management's attitude at Spirit Airlines. If that is the case, then I would appreciate compensation for the money, approximately $1,600 less the credit, lost vacation time, and aggravation of this experience. I will gladly provide an itemized listing of my expenses. However, if this attitude is endemic to your organization, and personifies your marketing philosophy, then I will do all that is possible to dissuade others from flying Spirit Airlines, and the continuation of your business. I would appreciate a response to this complaint.

I said nothing else during the flight because today, if a customer complains inside the aircraft, the first option for a flight attendant is call security or call the pilot and land the airplane and drop you off. Male flight attendant on both flights there were unprofessional in the way they talked to me and my son. We were seating at the window 11F 11E on flight # 243 and on flight # 244 at the window 11A and 11B. Those seats are on the emergency window. The male flight attendant walked straight to us and said, "*** Do you speak English ***." "What?" I answered, "excuse me!" Then he answer, "Do you speak English!!"

At this point, I realized I'm in front of a person who has no knowledge of any customer service skills or professional manners to help or request information from public customers.. My answer was yes we do, then his answer was, "I need to hear that from him (my son)". And I said, "I'm his father". He stated, "I need to hear that from his mouth."

At this moment, I decided not to say anything else except I requested to have his name and his answer was Victor. Then he said, "what is yours!"

This shows that Victor need to enroll in a professional customer program or have him enjoy the underemployment line which is still getting longer every day. With this experience during this flight where I paid close to $800 for both tickets, the service that we received is not even worth $100 Hope this information will help others search for outside Country companies to fly to other countries beside US. I am proud of US companies but some companies are getting off line pushing customer to look for second alternatives.

I flew last year on Spirit several times, from Ft. Lauderdale to Lima, Peru--each time, delayed flights, surly employees, etc. I chalked it up to "you get what you pay for". But last May, I flew from FLL to Lima, and my flight was delayed from Lima to Pisco, where there is no commercial airport, just military. After the six-or-so-hour flight, we arrived in Pisco at about 11 p.m., then proceeded to be kidnapped on the plane, without food, water, or any decent answers as to why they couldn't land in Lima that evening. From 11 p.m. until 6 a.m. the next morning, we then flew to Chiclayo, where the airline dumped us off the plane, and we all waited until 11 p.m. that night to eventually fly back to Lima.

On this plane were elderly, mothers with babies, and many frustrated passengers. The pilots and rude employees went to their hotel and literally left us in a dusty, hot, and unknown city. I was livid! After I got home I wrote a letter to Spirit and anyone else who would listen. Despite this six-hour flight taking 28 hours from start to finish, Spirit Air did nothing.

I've never hoped for failure of anyone, but I have hoped many times that people will boycott and send Spirit packing. I can tell you I would never pay to fly them again. In my 30+ years of flying, I don't believe I've ever had such blatant callous and uncaring response to its customers. Furthermore, their fares have crept up and now their fees are not much better than the other airlines. JetBlue, Southwest, etc. beat Spirit on every level of service hands down! Hope this helps someone else.

I booked a trip to Orlando for my family and me. Our flight to Orlando was uneventful. My kids had a great time, and we were looking forward to going home. We arrived at the airport in Orlando 3 hours before our flight, checked 2 bags, and proceeded to our gate to await our 9:25pm flight. We were informed at 8:00pm that the inbound flight would be late because they had to change planes in Fort Lauderdale due to a mechanical issue. The flight arrived at 11:30pm, and we boarded immediately.

After taking our seats, many people began complaining about the lack or air conditioning on the plane. It was very uncomfortable. Shortly, an announcement was made that the auxiliary power wasn't working and that they couldn't provide air until they taxied to the runway because they could only start 1 engine at the gate due to the power issue.

We sat and waited for 20 minutes with no air. At 12:30am, another announcement was made that there was a computer error regarding the engines and maintenance had to be called. We couldn't leave the plane but they would bring in an air conditioner car so we had air. We waited another 30 minutes. After 1am, they decided to have us get off the plane while we waited for maintenance.

After getting off, several passengers inquired about the timetable and any alternatives to taking this flight. We were told that nothing could be done until maintenance arrives and the next flight was at 8:30am. With concern for the safety of the aircraft and the well-being of my family, I decided to rebook for the 8:30am flight after being assured it would be a different plane. And I was assured I could pick up our luggage when we arrived in ACY the next day.

By 2am, maintenance arrived and immediately "fixed" the problem. Everyone reboarded, and the flight departed. We spent the night on the floor of the concourse. At 5:15am, an attendant informed us that the 8:30am flight was canceled and the next flight was at 3pm. We objected to this. After some checking, she informed us that she could get us on an AirTran flight leaving at 6:15am. We quickly gathered out children and belongings and literally ran across to the other side of the airport to get new boarding passes.

When we arrived at the AirTran desk, we were informed the flight was 6:15pm, not 6:15am. They booked us on a flight to Atlanta leaving at 9:30am with a connection to ACY leaving at 3:30pm. This would get us in almost 24 hours after our scheduled arrival. With no recourse, we accepted the flight. With time to kill, I went online and checked the flight status of #304 and learned that it was diverted to South Carolina. I was incensed that after they insisted the plane was safe and operational, it was obviously determined after takeoff that it wasn't.

Furthermore, this was obviously the same plane that was to be used for the 8:30 flight that was canceled, which means I was lied to about it being a different plane. After weather delays in Atlanta, we did not get into ACY until 9:30pm last night. After spending a full 24 hours in airports without a breath of fresh air, it was good to be home. I proceeded to the counter to inquire about our luggage. I was informed that the plane never left South Carolina and our luggage had to be trucked to Myrtle Beach so that it could be flown back to ACY. I filled out paperwork and was told it would be delivered today.

At 10am, I received a call informing me that they had the luggage and would make arrangements to deliver it today or tomorrow. I have not heard anything since. Those bags have all of my wife's medication and all of the clothes we wore on vacation as well as all of our personal items. At this time, my family has lost an entire day of our lives: I missed a day of work, we spent over $100 feeding our children in the airport for 24 hours, and I paid for an extra day of parking at the airport in ACY and had to replace several toiletries and medications because we don't know when we will receive our bags and what condition they will be in. It is with all this in mind that I am asking for some form of compensation for the distress that my family and I experienced due to the negligence of Spirit.

I assure you that a $100 credit for a future flight (which was offered at 2am when we rebooked) will not be satisfactory. I do not believe I am out of line in asking to be compensated for our inconvenience, additional costs, and most of all the lack of concern for my family in expecting us to fly on an obviously unsafe aircraft.

It would more feasible for consumers to commit to a 12-month agreement and then go month to month. Why do these companies have this monopoly on making consumers sign for 24 months? Is there anyone out there trying to get this changed? It is a shame that these cell phone companies make consumers agree to something for 24 months!

What a poorly ran company, I had to buy another ticket and extent my stay in Colombia and lose potential business clients. Whatever you do, do not buy a ticket from this company, they didn't even apologize to me. Research alternatives don't get stuck at your destination because of poor management. Trust me, I had to pay an extra $300. Lost a lot of money because I couldn't meet with Business Clients.

After two hours, one of the two lady gate agents called us for a meeting and announced that we would all receive a $100 credit per person for our suffering. She did this verbally without a formal document. While waiting, the lady gave us a $7 per person food voucher which I tried to use but they would not accept it at the food court. An hour later, they finally started to give the people their flights. Me and my wife were then send to JFK on a prepaid taxi, to depart on Jet Blue. On top of this, my wife was given a seat on 1c while I was given a seat on 25b. We finally departed at 1:45 pm and arrived at 4:45 pm due to bad weather. The reason for me to send you this written complaint is to make all future travelers aware of how poor and unprofessional the service of Spirit Airlines is. Thank you for your attention on this important matter.

This can be easily resolved by noting the delay under the check-off box for "Cancelling my membership."---if Spirit were honest. Shame on Spirit Air! I am cancelling my MasterCard and all association with your airline. Spirit would not refund my prorate unused $9 club membership or reinstate it, nor would they allow me the benefit for which I had paid $39.99, lower fares. Shame on Spirit Air!

Upon arriving at the airport, the employees at the Spirit reservation desk told me that they would book me on another flight and they needed approximately 1 1/2 hour to do this. After waiting 9 hours at the airport and receiving lip service from your attendants during this time, I booked my own flight with Air Trans, departing on Sunday at 2:53 p.m. to Flint Michigan for a total of $410.39. Then upon arriving in Flint, I rented a vehicle to go to Detroit to pick up my car. (Renting a vehicle was cheaper than taking a cab.)

On Saturday, your counter attendant came and told all of us that if we booked our own flights out of Ft. Lauderdale, we were to give them a confirmation number at the desk and that Spirit would pay for it. However, Air Trans refused to book my flight until I gave them my credit card number, so consequently, after 9 hours in the airport and a total lack of competency on the part of Spirit Airlines personnel, I was forced to book my own flight.

Spirit airlines did give me a voucher of $7.00 for lunch and $9.00 for dinner. After hanging around the airport for 9 hours, I certainly was not going to spend another minute to have a $9.00 dinner of airport food. You did pay for my hotel room for the evening; however, I expect compensation for my time lost, my inconvenience, and costs incurred as follows:

-Cell phone charges

I was expecting to arrive at my home on Saturday, January 2, 2010 at approximately 2:30 p.m., and I didn't get home until Monday, January 4, 2010 at 12:30 a.m. I had to work the following morning. The purpose of me booking the flight with Spirit was to get home on Saturday, so I could get organized and prepared to work on Monday, after being away for a week.

How is Spirit going to compensate me for all of the above? I expect to hear from you with a prompt resolution to this situation. Please contact me if you have any questions or require additional information.

Thank you for writing to Spirit Airlines. We read and researched each and every correspondence and use both positive and negative to improve our service and develop training. On behalf of Spirit Airlines, please accept our apologies for any inconvenience you may have encountered due to the cancelled flight NK844 on January 2, 2010. Spirit Airlines strives to provide our customers with a safe and on-time performance; there are times when unforeseen circumstances may prevent us from offering and time performance, such as mechanical problems.

We have issued a refund of your cancelled flight portion and baggage fee in the total amount of $340.60 back to your American Express. Please allow 1-2 billing cycles for the refund to reflect in your next billing statement. Also, due to your inconvenience, we have issued a voucher in the amount of $100.00, which you can apply towards a future flight with Spirit Airlines. You can find your voucher link to your reservation code and is valid for travel booked and completed by January 13, 2011.

You may contact our Reservations Department at 800-772-7117, and one of our Sales Consultants will be happy to assist you. The voucher is non-transferable, may not be exchanged for cash, cannot be used for payment of taxes, cannot be extended beyond expiration date, and may not be applied towards additional airline fees.

I was trying to buy an extra bag for mom (since she is a tourist, she bought many things here) and after many calls (and 45 min on the phone, waiting), someone told me that "it is a policy of the airline" and, nobody can carry more than 1 checked bag to Peru. Why? No idea. So do me a favor and don't flight with Spirit Airlines. Is not just this, is everything. They lost baggage every day, they delay flights, they have not customer service (nobody pick up the phone), etc.

After about 3 hours of agony, no food since everything was closed, we passengers realized it's all but lies and approached officers demanding answers as to what and when we'll be transported out of our hostage crisis! When one officer told us he can't do anything about it and Spirit still claims they will have a bus coming, I told him "it's a lie", and there was no bus! Everybody was fuming, along with mothers with little children screaming. How can they do such a thing, just leave them there stranded? Other airlines set them up for the night or offered ground transportation to their destination.

So one rude and heartless officer, failing on his desperate attempt to calm the crowd, grabbed me and wouldn't let go of me. I repeatedly told him to get his hands off me, but he continued grabbing me, causing a pulled muscle in my right shoulder. Seeing that there will be no courtesy and no service from Spirit airline, I ended up taking a "van service" for $500 along with my sister to drive us home to Brooklyn, which was a 5 hour drive. I thanked God that I'm now home safely but I have to let the world know what Spirit Airlines was all about.

Please think again when traveling and booking your flight. I don't want anybody to go through the aggravation and humiliation I went through. And the fact that the officer was acting out of law and physically hurt me, I'm pretty sure, that I unfortunately couldn't do anything about it. There is no justice. When the officer was asked by someone in the crowd if he is aware that he is acting against the law, he replied "I am the law". My ordeal resulted to a sprained muscle and a loss of $500.

As a result, I had to drive to my destination for the funeral that I'm headed to attend. Spirit Airline's customer service was really rude and difficult to understand. I think they're located in India or somewhere. They refused to refund my $312.00 for the ticket. Customer service claimed I didn't show up for my flight.

Our disappointment began with the initial ordering process on December 9, 2009. The Spirit Incentives customer service representatives forced the entire trip to be set and arranged on that one call. It was later confirmed that she lied when she told us that all of the travels plans had to be made immediately within the call. This is where the poor planning for the trip began. Customers should be given at least 24 hours to call back with comfortable travel plans. Our call was also rushed because the representative was about to get off work.

We even requested to call back first thing in the morning, but she would not allow it. We also found that the Spirit representatives have been trained to lie and make up phony upgrades on the ship. This happened to also be confirmed through a Norwegian representative. There were charges applied to every amenity; however, we denied all of the bogus charges such as the $150 extra for a room without bunk beds. We were told that they were metal bunk beds that could not be taken apart. My fiance and I were well aware of the staterooms having bunk beds, but they are usually not assembled, so we declined her offer.

When we arrived, we happened to meet other couples that paid the extra amount and had the same stateroom that we had, so this seems to be a deceptive practice to get more money from guests. This is especially easy to deceive guests that are experiencing a cruise for the very first time, as we clearly noticed.

We decided to extend the trip a few extra days in order to visit family in Miami during our stay. To extend the trip for an additional 3 days following the cruise cost us an additional $150 fee. This also looks to be an additional bogus charge to deceive customers. We were notified by US Airways that the actual total for both of our flights was $414.80. This is $207.40 each for us to fly to Miami for this trip. The airlines informed us that no such charge should have been accessed because it would not have mattered when we returned.

After discovering several charges that did not make sense, we decided to contact Norwegian Cruise Line (NCL) for answers. The actual cost of a 3-day Norwegian cruise quoted by Norwegian was $185 per person for that particular weekend. This would be a total of $370 before taxes and a total of $485.14 after government taxes.

The total that we paid to Spirit Incentives was $629.65 ($100 deposit previously paid by check) with $529.65 being placed on my Visa credit card. Before the additional $150, the total was $479.65. We are now requesting a detailed explanation of the breakdown of taxes and fees. We found the actual total to be $414.80 for two flights and $485.14 for two cruises. The total for everything was $899.94, so please explain why we paid $470.65 in taxes and fees, if the trip was supposed to be free. We paid over half of the total expenses. This clearly does not make sense. On top of this, we were also charged an additional $72 for gratuity at the conclusion of the trip.

In addition, we incurred multiple transportation charges due to the fact that our flight was negligently made for Fort Lauderdale rather than Miami where the port was located. This happened to be a major inconvenience, especially since we had already paid an additional $150. This additional fee should have at least solidified a flight directly to Miami . This deliberate poor planning cost us an additional $50 to get to Miami. We basically paid $200 extra, which would be equivalent to the cost of an additional flight. This was all for a different return date and transportation to the port.

Spirit created a poorly planned trip, false representation of options to obtain extra money for upgrades and extensions. Phony additional taxes and fees were added to a free flight and cruise. The flight to Fort Lauderdale rather than Miami forced us to pay additional fees for transportation to Miami.

I just purchased a round trip to Florida. I felt like somebody held me up by the ankles and shook the money out of my pockets. Luggage charge, seat preference charge and Travel Guard insurance. When you book travel online, you are automatically charged for the Travel Guard insurance. You have to uncheck the box in order to avoid the payment. I thought it was one of the many airport fees and didn't uncheck the box. I had to call and cancel the insurance. The agent from Travel Guard stated that Spirit Air mandates that the box is pre-checked and they had nothing to do with them. He said he gets many calls from angry Spirit Air companies.

Since I was going to be making a two-hour plus drive to the airport I wanted to be somewhat sure I would be able to get on a flight. I was told seats were available on both. I checked again the status of seats a few times up until the night before my booked flight. Always being told I could buy a seat but not given the number of open seats available. Since I was told this, I decided to go early and take a chance. When I got to the airport I told the person at the check in area what I was planning on doing and was told that all flights for the day were sold out and most were oversold. I was surprised to hear this since just the night before I was told I could buy a seat on the 2 flights before mine. But, ok, there was nothing I could do at the point because I was there and I was told I could try to get on standby at the gate for the $25.00 fee.

I went to the gate two hours before the first flight and when the gate check in person arrived I told him I was there to go stand by. He again told me the flight was full or oversold but I was to wait on the side when the plane was being boarded and if a seat was available, I would be able to get on standby.

As the flight was being boarded a woman who worked for Spirit showed up and made several announcements, asking for people on the next flight to switch to this flight to lessen the oversold situation on the next flight. A good number of people took advantage of the free ticket and sooner arrival time. As it got closer to departure time, several more announcements were made asking for volunteers to take the empty seats on this flight. All this time I stood right on the side the jet way door waiting to see if a seat would be left.

As it turns out, one seat was not taken and I asked the gate check in person if I would get that seat. I was told I needed to speak to this woman who was making the announcements. I only had to say a few words when she told me she knew my situation since she was the same woman I first spoke to at the check in. She then turned to the other person with her at the gate and said close the door. I stood there shocked. I had waited right there for 45 minutes as the plane loaded and there was still one open seat and she said close the door and said I don’t have time to do this for you now.

All I could do to keep my cool was take a second and told her I thought what she had just done was wrong. I tried to get on another flight to a different airport and then on the next FLL flight but both planes were full and no standbys were taken. I was then stuck in the airport for almost 6 more hours waiting for my original flight.

My complaint is twofold. One, why was I told the flights had seat available for sale when they were overbooked and I told the phone person what my plans were? And second, this woman who knew I was waiting to go standby went out of her way to not allow me to. I was stuck sitting in an empty airport for hours alone and I feel something should be done to make up for these two situations I just wrote about. I was told the woman’s name is Loretta and she is a supervisor for Spirit Airlines at the Atlantic City Airport. After a number of emails back and forth, nothing was done. The last reply from them said basically, "We’re sorry and we’re not going to email you anymore about this issue." I have since sent an email to the CEO and I’m waiting to hear what he has to say, if anything.

But after several conversations, the personnel of Spirit airlines keep strongly asking and we did check our carry on, even thought we really did not want to. When we arrived in Fort Lauderdale, FL, we had to have help getting my husband off the plane so we had to wait until the full plane had disembarked. Then they brought a chair on and took my husband off the plane and when we arrived at the baggage area, our larger piece of luggage was still there with a broken handle but our smaller piece was missing, the one with all the meds in.

The personnel in baggage was not very compassionate and after waiting two additional hours, which our friends had to pay parking for, we had to fill out papers and were told to call the following day to see if our luggage would be located. I called from 10 am every 15 mins until noon and could not contact anyone, so then I contacted the corporate baggage dept, who put me on hold and told me that the luggage had not arrived on the morning flights and that they were still looking for it. I called again Wed and then today, Thurs, Jan 14, 2010 and the dept told me the luggage was still not there.

I believe that someone stole the luggage as the security at this luggage area in the Fort Lauderdale airport was non existent and there was no Spirit personnel around to watch, etc. We are now told that we can file a report for missing luggage but that there is no compensation for meds or camera or other items in our luggage. My husband's meds for parkinsons are really expensive and I feel this is not a fair judgement from Spirit as we did not want to nor chose to check our carry on without them insisting that we do. Can you help us?

When we arrived in San Juan, our bags were not there. The wrong flight number had been written on the tag, so our bags would not arrive until the next flight which was that evening. We were assured that our bags would be delivered that night to our hotel, which was over an hour away from San Juan. At 10pm that night, I called baggage claim again to check on the bags. They had arrived and were supposed to be put on the hotel van to be delivered by 11:30pm. They did not arrive.

Since my husband and daughter did not have any clothes, we had to purchase some at the hotel. I called baggage claim again and was told that the bags would be sent right away via courier and would delivered by 8:30am. We were supposed to be on the 9am ferry for the next stop on our vacation, but we could not leave since we did not have our bags. At 1pm, we still did not have the bags, and the last ferry was leaving at 3pm. We learned from the hotel bellman that Spirit contracts with a courier to deliver (all over Puerto Rico!) bags that had been misplaced.

I got in touch directly with the courier who promised to deliver the bags right away. But I quickly learned you get them when you get them! Because of the errors and uncaring attitude of Spirit staff, we missed nearly 2 days of our trip, and we're forced to pay out-of-pocket for items that were in our bags, as well as the first day of a rental car we could not use.

On our return, they tried to get everyone to gate-check bags again by saying there was not enough room, even before the plane arrived! I explained my hesitation to do so, but we did allow them to put tags on our bags. Then I discovered when I looked at the bag tags, no flight number had been written on the tag! We took our bags onto the plane, where once again, there was plenty of room. We will never fly on Spirit again!

"I am unable to make any fare adjustments to this booking. This will be my final correspondence regarding this issue."

At the airport, they charged me for my hand luggage ($25 each way) since they said its too big and has to go under the plane. Passengers had way bigger luggage brought on the plane! And when I got home, I measured it and it was under the allowed limit of bringing it on. When you call them up, they can’t help you other than book a flight. They will never refund a cent back. I emailed them, called, and spoke to supervisors many times; and they were not helpful.

I will never fly Spirit again. They cheat you in every way and they should be shut down for fraud, false advertising. They don't care about their customers. I will not deal with them ever again!

And I think that the Free Spirit Mastercard company may not even know how Spirit treats customers. When I tried to book this flight, they kept telling me to change my dates. Unfortunately that is not the option for most people, plus there are only Saturday flights in and out of the country I was going to. I think Spirit should be more specific and publish all their rules. And if the points aren't good to certain destinations, say so. Believe me, I would not have worked so hard to get the award points if I had known I would never be able to use them.

Once we had deplaned, we were told by gate agents to go to another gate. At the new gate, the passengers going to Cancun were told that arrangements were being made to get us to Cancun on another flight. We were told by the gate agents that we would receive a $150.00 flight voucher per passenger. We were due to depart at 6:35am; however, we did not take off until 8:30 am which obviously would not allow enough time for us to make our connection in Ft. Lauderdale for our flight to Cancun. When we arrived in Ft. Lauderdale, the Cancun passengers were astounded with the news that we had to gather our luggage and get on a bus to Miami. No one in Detroit shared this information with us nor did they share with us that our flight to Cancun would not be leaving until 5:00pm. Please keep in mind that our original arrival time in Cancun was 11:45 am.

I asked to speak to a Customer Relations Supervisor, as it was utter chaos at the gate trying to figure out where we were supposed to go and what were supposed to go. When we finally did get to the desk to be waited on, we were treated rudely. The Supervisor Delorise gave me her name and the 800 number. However, when I have attempted to call, I get disconnected each time because she failed to give me her extension on the paper in which she wrote the 800 number and her name, claiming she did not have a business card. If you do not have the extension, you cannot get through to anyone and you will automatically get disconnected. I asked Ms. Delorise about the $150.00 vouchers, and she stated that Spirit does not issue $150.00 vouchers. She stated that she would look into the matter and contact me. I have yet to hear from her.

The gate attendants gave vouchers for lunch and dinner when we arrived. However, there was less than an hour for us to get our luggage, eat lunch and get to the designated area to ride the bus to Miami. What was the purpose of the dinner voucher? We were also told that we would be instructed on what arrangements were being made on our hotel transfers when we are on the shuttle to Miami. However, no one ever did so. We were forced to make our own arrangements as the shuttle service we had arranged at 11:45am obviously was not available when we arrived in Cancun at 8:00pm. We finally were put on a flight with Mexicana airlines and departed Miami airport at 5pm and arrived in Cancun shortly before 8pm.

We did not arrive to our resort until 9 pm. We lost almost an entire day of our vacation, as we would have likely arrived by 1 pm had our original reservations been honored by Spirit Airlines. It took us nearly 17 hours to get to Cancun from the time we left home instead of the 8 1/2 it originally should have! Unfortunately, our problems did not end with our flight to Cancun. When we arrived to the airport on December 12, 2009 to return home, we were informed that the flight was delayed one hour due to mechanical problems by the ticket agent. Our flight was due to depart 12:15pm. The hour came and went. We were told by the gate agents that the flight to Detroit in Ft. Lauderdale was being held, so we were hopeful that we would not miss our flight and have another fiasco with Spirit Airlines like we experienced just a week earlier.

I am disappointed to tell you it was a day much like the one we had the past week. After several delays, we finally boarded about 2pm still being told that the flight in Ft. Lauderdale bound for Detroit was being held for us. This was shared with us by the flight staff during the flight as well. When we landed, those of us with connecting flights were not allowed to deplane first nor were we allowed to go through Immigrations and Customs first; therefore, only the first few rows made the flight bound for Detroit. I know this for sure as some of our family in the first few rows made the flight. We were in the back of the plane and did not. Would it have not made more sense to deplane passengers with connecting flights first? I have been on other airlines that have done this before when there have been delays.

When we went to the ticket counter, we were told that we could not leave until the next flight - at 8:00PM! When I asked to speak to the supervisor, Jeremy, he was rude and condescending. He continually interrupted me, uninterested in hearing the day's events and why the group of us (8) was so frustrated with Spirit Airlines. He had no empathy nor did he display any type of customer relation skills. Jeremy sent us back to the International Ticketing Counter to retrieve our boarding passes. He did not offer any type of food vouchers despite us having to sit in the airport for the next two hours. He did come to me just as I was to board, literally minutes, to inform me that he was issuing $100 vouchers to our reservations. I have yet to hear anything back from Spirit as to how we are to receive these vouchers. I have not received a response from my emails, and I cannot get through to them by phone.

Spirit Air denied my request to be let out of the renewal and charged my credit card $79.90, and I ended up paying $79.90 for 2 days club membership. I didn't even use the membership during those 2 days. Spirit Air’s website navigation, pop ups, contact info hidden behind dropdowns, and there are barrage of e-mails about air deals, have surely caught others overlooking this "auto renewal" email. Nice profit for them ($80) for two days membership. Morally wrong. What ver happened to three days to get out of a contract?

The latest problem I have encountered has been in using my Award Miles to book a free flight and the attempt has been horrendous to say the least. I had approximately 30,000 miles due to expire Dec. 01, 2009 so I booked a flight request online through the website in November that would have used 25,000 miles. I received an email back from Spirit advising that I did not have enough miles even though their email clearly showed my miles balance and miles needed which I had. I emailed them back of their error, and they acknowledged it via email and offered me 2 options: 1) alternate dates close to my original request and 2) provide alternate dates/cities for the request to be offered.

I sent back a response by email with alternate cities and dates as well as advising that I could take the dates Spirit offered if that was all they could do. I then received an email back advising to call their toll-free number to book the flight. When I did, I was advised that my miles had expired and they could no longer book the flight even though I had copies of all emails confirming their mistake and subsequent emails. In all instances was my response not more than one day later than their response. So it was not a matter of my lack of cooperation but their refusal to honor my request.

Read on it gets so much better!! When we were checking in upon departure, I advised them that one of my bags was paid for since they did not hold up their end of the bargain on the way there. She said that either I pay or the bag would not get on the plane. So I handed her my $25 voucher. She refused to accept it stating it could only be used for future travel. I responded asking why would I ever want to fly with them again. She just stood there with her hand out waiting for my credit card. Upon arriving at the gate for departure, the airport monitors and gate display said the flight was on time. I heard rumblings of a delay. I inquired at the gate.

It was now 4:00 and we had a 5:00 departure. I was told the plane had mechanical problems and was still in Ft. Lauderdale. I asked how long the delay was going to be because I was on the Spirit connecting flight to O'Hare. She said, "Don't worry about the connecting, you will be sleeping in Ft. Lauderdale." I said that I would prefer to be transferred to another airline in order to get home that night. She said she would call her boss. I waited 30 minutes and inquired again. I was told that they would not transfer me.

I checked the Air Jamaica desk and found open seats on a direct flight to Chicago. I returned to the Spirit desk and asked to be transferred and they refused. I then asked for my luggage and said I would buy the Air Jamaica tickets on my own. They refused to give me my luggage. I said it was not on the plane, because it was still in Florida, and I insisted that they got my luggage. They continually refused. They did not announce the delay until 2 minutes after the scheduled departure time! We did not get to Fort Lauderdale until after 10:00 and I did not get to bed until after midnight only to get up at 4:00 for the airport shuttle.

Keep reading it gets better. Our flight left on time. When over Atlanta, the pilot came on the intercom. He advised us that one of the flight attendants was not feeling well and we would be returning to Ft. Lauderdale! We flew back, dropped her off, re-fueled, waited for clearance and took off again. So three hours after we turned around, we were over Atlanta again. I called Customer Service and was told to send this complaint from their website. Guess what? You can't contact them via email.

On the flight we caught, the next day, after paying for our own hotel room to stay, I had two broken toes and had to limp onto the plane. The flight attendant tried to take my computer and put it in an overhead compartment approximately 6 rows down from where I was sitting. I assured her it would fit under my seat since I had placed it there on my flight out. She became irate and called me a drunk since she had seen my walking disability when I boarded the flight. I was polite, but she would not let up on me. She moved an air marshall behind me and then told me she had told the captain I was drunk and that two sheriffs would be waiting for me when I got off the plane. Then she had the gumption to attempt to smell my breath. She hassled me the entire flight, calling me a drunk when I had not consumed any alcoholic beverages at all. I guess the air marshall saw no strange behavior with me, as she had reported, since there was no Sheriffs waiting for me. But I did not appreciate the accusations or badgering she gave me.

I gave them a second chance in November of 2009, as I felt this may have been an isolated experience. We were running late for the flight and were told we could not board. We later found out the flight was 2 1/2 hours late for departure. I had to pay $246.00 to reschedule my flight to the following day, which I did. I should not have had to do this since the plane was late with take-off. Again, the new flight I booked was 2 hours taking off past departure time. When I went to pick up my luggage, it was completely trashed and ripped apart. When I went to baggage claim, I was given a $50.00 voucher towards another flight (like I would fly them again) and told they could do nothing. They charge you to check luggage then tear it up and give you a voucher to fly with them again when that is the last thing you want to do based on your experiences with them? I feel I was extremely fair with giving them a second chance, only to have it turn out to be a "nightmare." They really know how to ruin a vacation.

I called Spirit Airlines several times and wrote two letters to which I have not received responses in one and a half years. This is not simply inconsiderate. It is close to being criminally negligent. It is certainly mean-spirited and in business practice just plain stupid. Spirit lost the chance to make that $400 several times over from honest business (Costa Rica being a favorite destination for visitors) instead of extorting us out of $400 and leaving a 16-year-old girl alone and distraught overnight in the Ft. Lauderdale airport. I gave them a chance to respond before I began directing subsequent visitors to other airlines even if they "appear" to cost more. They really don't.

I don't know if you have children but I have 2 and trust me, there is a great deal of things that need to be taken for a vacation, and 1 bag with a limit of 50 lbs is truly not enough room to cover everything including that I have many things that take up space in my bag including shoes and other personal items. I don't like to travel with extreme minimum of items because with children, you never know what can happen and unfortunately I don't have deep pockets like obviously the individuals who have set up this ridiculous rule to purchase items that had to be left behind. It is bad enough we have to pay to take a baggage but 99% of airlines allow 2 bags except for of course Spirit Airlines.

I am extremely disappointed and if I could, without a penalty cancel, I would and book at American Airlines. I'd rather pay an extra $50 for my flight and have the surety that I will have a great vacation without any dilemmas of baggage, than to save $50 and have to worry about purchasing items that needed to be left behind because the airlines have decided to restrict the amount of baggage. I could understand if my trip was a 2-3 day adventure but being gone for 10 days on vacation, more items would be needed to accommodate the longer stay. Never say never but I will try to avoid Spirit Airlines at all cost in the future, because I guess the saying, you get what you pay for, applies to this airlines.

We called again and asked about luggage weight limits. They told me that only 1 checked luggage up to 50 lbs. is allowed. We could take another one but it was up to the front desk manager's discretion to accept the second one at extra cost. When we got to the airport, they gave us different information. Now, we were allowed to take 1 piece up to 70 lbs for $50 extra. We had to redo the luggage right at the front desk and my mother, a senior citizen, had to leave many of her belongings and we had to improvise a plastic bag (more than 20 lbs.) as a carry on. And to top off the story, she had to wait 9 hours to her next connection because they changed the flight! Bottom line is, the airline is a rip off. You think you are saving money. At the end, the service is the worst ever experience. Their advertising is very good. Do not get ripped off! Check other airlines!

While she was trying to organize this difficult task and take care of our baby at the same time, the Spirit attendant was yelling at her to hurry up and get out of the way. The lady had the nerve to yell that if she didn't hurry up, she was going to miss the flight. I couldn't believe my ears when my wife was telling me this! Once my wife was somehow able to fit all the items from one bag to the other, the attendant was still running her mouth about the empty bag. She asked my wife what she was going to do with the empty bag, telling her she couldn't just leave it there or she would get in trouble. My wife said she would call me and have me stop by and pick it up. But as helpful as Spirit had been so far, the attendant said she would not be able to keep it for us until I came to pick it up. My wife then had to place one bag inside another. Both bags were the same size, so I could only imagine how this huge doubly loaded, doubly stuffed bag looked like.

After waiting for hours, we did speak to a representative who at first told us nothing could be done. In fact, one passenger had to book a flight with another airline to get back to work that cost over $300.00. We were not offered anything to eat or drink during this time or even offered a seat to sit down. During this time, we were all told that nothing could be done. Several passengers gave up and left. At 3:40PM, we were given a voucher for a flight for 2 days later. Those that had a connecting flight with another airline were told they had no other option and no help was available for non-Spirit flight.

In fact, one passenger had to book a flight with another airline to get back to work that cost over $300.00. We were not offered anything to eat or drink during this time or even offered a seat to sit down. During this time, we were all told that nothing could be done. Several passengers gave up and left. At 3:40 pm, we were given a voucher for a flight for 2 days later. Those that had a connecting flight with another airline (like myself) were told we had no other option and no help available for non-Spirit flight. The unreimbursed cost of lodging for three nights, meals, transportation to and from airport, parking fee, additional cost for connecting flight, and numerous international phone calls amount to $684.50.

As I realized in fact it was now too late, but only because "Yazmin" was on the phone while we waited for her to cease her negligent phone conversation. While she checked her computer for my fare purchase, I pointed this out to her, but it didn't make matters easier, since "Yazmin" simply walked away and disappeared into the wall behind Spirit Airlines’ counter. After asking many people for a supervisor and receiving the same name, I finally learned of Spirit Airlines’ main office phone number. I called and spoke to "Calvin" who proceeded to notify me that according to the check-in, I'd arrived at 11:53am. I notified "Calvin" that this was not true, but in fact I'd arrived at the airport almost 1 hour prior to departure, unfortunately we encountered an unhappy employee who decided to take her anger on unsuspecting customers that day.

"Calvin" then requested to speak to "Yazmin" in order to ask if I'd indeed arrive at the mentioned time, but due to the fact that I could not pursue any airline employee to unauthorized areas within the airport, I notified "Calvin" that even if found, Ms. Yazmin would never admit to being on the company phone, conducting personal calls, during company/work hours, while customers waited for assistance, especially when it could be detrimental to her employment.

At that time I was told that the only way I could travel was if I purchased a new ticket at a whopping $325.00 one way. Needless to say, I was left with no choice than to make the purchase despite that fact that through no fault of my own. I became late for boarding a flight which remained on the gate for another 20 minutes after "Yazmin" refused to assist and disappeared. The actions taken that date by Spirit Airlines’ employees to prevent travel, even after considerable time prior to departure, are unfair and unjust. This is an obvious case of theft to consumers.

Spirit Airlines has received many complaints for their negligence, and although understandable, the policy is clear. Those who arrive early but are made late by disregarding and inconsiderate employees bent on breaking the rules because company policy allows and protects them is totally unfair. These incidents occur on a constant basis and Spirit’s complaint record is evident enough. 20 million customers cannot possibly be wrong and a single airline right, but CEO Ben Baldanza's unapologetic, sarcastic and fraudulent behavior opens the doors for employees to break the law with the promise of company protection.

If this company continues its theft of consumers' money without repercussions or consequences, they're only the first of many who will eventually make a very vast list even larger. Spirit is simply acting without any enforcement of the rules and they know it. They hide behind the lack of action and regulation, knowing that the consumer will very seldom be listened to when it comes to the airline industry, especially in these trying times. Consequences: the loss of $325.00, undue, unjust financial hardship and stress on my disabled wife, family and myself.

When we finally left at 7:05 pm, the pilot took off and the plane went on both sides. People were scared. Imagine all the time waiting plus this on the air? I think Spirit should recognize all the people on that flight for being so patient. Being a $9.00 club member doesn't mean really we have to put up with this non-consideration to the clients. Actually, when I was talking to an agent of TSI, she told me what you can expect from Spirit. Also, when I tried to get my miles from a flight I made to Detroit in July, they said that that flight won’t cover miles credit. Miles are miles. It doesn't matter if you go to China or Orlando.

I'm not happy at all with the service Spirit is giving their clients who pay their fare. Now, they are charging $24 roundtrip if you want to choose your seat. So what does the airfare cover then? Plus extras on bags, water for $3 and I can continue with all the charges. I travel a lot and this is the only airline that charges for the seats. This is not good at all. I think they should treat their clients with more consideration. I'm pretty sure I won’t be the only person who will complain about Spirit.

The 2 stewardess's that were on flight 236 did a very good job of embarrassing customers. I boarded the plane with a nice custom painting which was not that big and was unable to store it in the cabinet on top. One steward starts yelling at my sister-in-law who was holding my painting and said it needed to be stored in the cabinet! I completely understood so we handed her the painting to see her shove it with such force in the cabinet that it chipped the borders. Then she continued to give me a huge lecture in front of all the passengers on how to ship fragile things FedEx and how I should have thought of that! I was shocked! She was speaking to me like I was five years old. They were also never well prepared and never indicated to anyone when it was safe to get up to use the bathrooms and unbuckle the seat belts after taking off!

We were made aware after we started to hear the stewardess yell in the mic once someone did attempt to get up. The only employee who wore a visible name tag on the flight was Bill. He did his job well. Too bad he was not on my section. The stewardess continue several times using swore words (like God Dar net). As a religious person, I was completely offended. One guest tapped the shoulder of one of the stewardess since she did not speak English and the stewardess freaked out and yelled at her! They seemed like they were strung out or something, I could not put my finger on it. To add insult to injury I notice that one of the stewardesses kept on coughing and sneezing and not once did she clean her hands. Yes and she did serve my soda with filthy hands. They never indicated in the beginning that any purchase for snacks needed to be with a credit card. I found out after she brought my snacks. By luck my sister in law had a credit card handy.

The general attitude of these stewardesses was not good and does not promote the company very well. There were 3 people behind me and they were also embarrassed by one of the stewardess when she was handing out immigration papers. She taunted them and started saying things like "let’s try this one more time". Really unprofessional and unethical. I could not believe this was actually happening. If Spirit is dealing with a Latin market, they really should consider hiring bilingual employees. I wish I would have recorded everything. I could guarantee you this would have been on Dateline. I, as consumer, felt embarrassed at times and violated. I was also worried about my safety physically and health wise. Not to make it a racial issue, but they seemed to have problems with the Hispanics and I felt a certain level of prejudice.

This was around 2 pm. People were angry and frustrated, but the attendants never apologized. At around 4:30 pm, a mechanic gave us an update and promised that they would have a final call soon. At 5:30 pm, they finally canceled the flight - too late to take any other flight on a different airline. We then were told to return to the ticket counter to receive a refund, book a new flight for tomorrow and get a hotel. It turns out because I am a local, they wouldn't pay for a hotel for me with free shuttle to the airport. They would only give me a voucher for my taxi ride home; therefore, I would need to pay my cab fare on my own again in the morning, no compassion, no apologies. After wasting 10 hours at an airport on a beautiful sunny day in Washington on the long weekend, no one really cared. I read online how the president of the company won't even consider good customer service - what is one supposed to do then? At $411 for a trip that didn't happen and 1 day wasted, I do expect some kind of compensation.