About Sleep Inn and Suites
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First I got this hotel from Priceline which I have trusted for a while. The price was affordable. I arrived in the evening. It was smelly and I could tell it was sort of renovated from an old failing hotel. Someone cleaned my room yesterday and I noticed my salon shampoo and conditioner were missing from the shower this morning when I went to bathe. The manager said I couldn’t prove anyone took my things. She said the workers are reliable. So basically she said there’s nothing or no one to complain to. What a shoddily run place. Why isn’t there a way to file a complaint. I’m not calling the police for $60 worth of shampoo. They’ll laugh at me, but no one knows if that’s the only shampoo I’ll have for the next three months or not. Besides that it was mine.
Hi, Kelly. We apologize for the inconvenience caused. It is unfortunate that one of our guests had an unpleasant experience with one of our hotels. We would like to further look into this for you. When time allows, please send us a private message with the hotel's location, arrival date, name on the reservation, & confirmation number.
Also, if you are a member of Choice Privileges, please include your account number, mailing address, and email address. Talk to you soon.Fernando
After being shafted by Hertz because they had no more vehicles even though we had a reservation we had to take a $65.00 ride by cab to our hotel in Brentwood, TN. The next morning I made reservations for a car through Avis at the Nashville airport. Not looking forward to paying another $65.00 cab fare I went to your counter and spoke with Jamal. He recommended that I used Uber for my ride back to the airport. Not being familiar with Uber he took some time to fill me in and then he helped me set up an account with them. As we were talking about other things his wife came in to bring him some lunch. Hearing about situation she volunteered to take me and my wife to the airport. Jamal went above and beyond with customer service!
We are thrilled to bits about the exceptional service you received from the hotel's staff, Jim. This service is what we want our guests to have. If you would like us to share your kudos with the hotel's management team, do not hesitate to send us a private message with the full name on the reservation and your confirmation number. Kindly regards, -Mei
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This happened at the Sleep Inn on Ashley Phosphate in Charleston SC. Was refused my reservation because I asked if I could get a refund. Owner is extremely rude and nasty. So was his wife. Went to another Sleep Inn and everything was great.
My wife and I stayed at Sleep Inn at Emporia, VA Sept. 3rd and checked out Sept 4th 2021! When we got home there was an extra charge on my charge for $35.00, so I called there and asked what was this charge! I was told we took their towels! We did not take any towels! Someone is being dishonest and it’s not us!! Never again! We will never stay at Sleep Inn again! We are senior citizens and we travel different places and we have never taken anything that does not belong to us!! I called repeatedly and either no one answered or I was told nobody there I could talk to about this! What is going on at that Sleep Inn???
Raymond, please know you are in the right place to voice these concerns. My team and I can take your feedback. When you get a moment, please follow up here with a private message with the name on the reservation. We hope to hear more from you soon. ~ Jeremiah
I do not recommend this hotel, they have dirty rooms and bad customer service. I tried to come here with my family but since we have 5 members of the family they charged me 25 dollars more than the agreed upon amount on the hotel website (take note that the extra member is a three year old child that does not have many needs of room), and also I asked for a mattress and the employee gave me one and said nothing of an extra price.
As we are checking out they said that the mattress was an extra 10 dollars on top of the 25 of the extra person and I was not informed of that price when I asked for the mattress and their excuse was that they were "soo busy" and could not tell us. They have no right to charge extra for money of something I was not wanting to pay for but I had to, and the total amount I paid on top of the one-day hotel visit (which was 120) was 40 dollars. I fully do not recommend coming unless it's your only option, any other hotel is better!
Oh wow, Brenda! We regret to hear about the issues you encountered. Definitely, we would love the opportunity to take a look at your account. Can you please send us a private message with your confirmation number, date of arrival, and the name on the reservation? -Grettel
My final thoughts are that I love this chain. I travel a lot and I would definitely use them again. They are very welcoming and their prices are very good. Again I would definitely stay there. They make you feel welcome.
Your kind words mean a lot to us, Barbara! Thank you for always choosing our brands, we truly appreciate your loyalty and support. We hope to welcome you back next time your plans allow. Have a wonderful day! -Zaira
Stayed at Sleep Inn and Suites in Gatlinburg, TN. We were told and signs were posted that there would be no housekeeping during our stay due to Covid. We were fine with that. On the 2nd day of our stay, we had returned back to the hotel mid-day to drop off some things back in our room. I was surprised to see the housekeeper at the room right next to mine. I actually spoke to her and she helped me with my key getting into my room. When we returned later that evening, I realized not only was my medication missing, but also 5 items of clothing from my suitcase and drinks from the fridge as well. I spoke with the manager the next morning who was in total disbelief about my claims, defended his housekeeping staff (a man/woman couple) and *repeatedly* stated how hard it was to maintain housekeepers.
He also insinuated that I would find my things when I got home, that how could they have taken anything when they leave for the day with their hands empty and why would they steal from my room since it was the one closest to the office? I told him he should fire her because he has a thief working in his business around people’s personal possessions and he said, ‘But we haven't had a problem with them since they have worked here’. How long was that?? 4 weeks. I was reimbursed the value of the stolen items but our trip was ruined. I did report it to the police. I would never stay here again. To value an employee who steals more than the clientele who trusts your staff to keep our belongings safe is absurd. Horrible management.
It is alarming to hear about this experience, Taylor. We'd love to have an opportunity to investigate this further. To better assist you, could you please send us a private message including your confirmation number, arrival date, name on the reservation, and the hotel's address? We'll be waiting for your response. -Diana.
Booked and paid with Priceline. Got to motel and they wouldn’t honor reservation because my dog was too big and a German Shepherd! No mention on motel info. Then they tried to rip me off by charging another $40 for motel! Dogs are only $25!!! Dishonest manager!! Jordan **!!! Avoid this rip off place!!
Stayed one night at hotel in Mt. Pleasant SC, which is a nice area. The hotel was not full at all, but I was given a room in the back of hotel where two other guys checked in banging their doors and the stair door for an hour. When I inquired with the front desk why they put us that close she said, "I just gave you a room that was clean". The next morning I left for work forgetting my phone charger. When I returned at five the desk clerk knew nothing about it and I had to spend $25 to replace it.
This is a beautiful Hotel in Lancaster Texas but they have the worst upper management employees customer service ever. I experienced large holes in the ceiling dining hall due to water leaks and gas leak. They could have been detrimental to all the customers in the hotel and the staff would not contact the gas company after the gas leak was reported to the front desk customer. Had to call gas company to come out to take care of the situation and the gas leak ended up being yellow tagged. How dangerous. The hot water was cut off and customers was not notified of not having hot water.
Water was on the floor constantly that could have been a liability for the hotel in the event someone fall and hurt themselves. There was not enough breakfast served in the morning for customer. They ran out of food and overall the manager and the general manager has poor customer service skills when it come to conversing with Hotel customers. This is terrible for the owner considering it is a new hotel and it's all so beautiful.
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