Sleep Inn and Suites Reviews

Poor management/staff. Nobody to check you in upon arrival, (only a telephone # to call). Housekeeping didn't offer towels or linens daily, nor empty the trash. Many ants in the room. Breakfast is advertised, but 2 hours late, and no breakfast available the day of check out, (not even coffee). Dirty pool and hot tub.

My wife has been on the road for 12 hours. They booked her into a room that has had the door kicked in before and she couldn’t even close the door. The safety latch on the door had been broken into and the screws were kicked out of the door. We’re not complainers. I don’t write reviews. It’s 1 o’clock in the morning and she’s being moved to the other side of the building for this. I called corporate and the customer service must be outsourced to another country because it was very difficult to understand them. This could’ve taken 10 seconds to double check the door and it was not subtle. The door is completely not functional.

Horrible establishment especially with manager Negative Nancy who can care less about customer support or well being. Will NEVER book again!!

Just arrived at 1.45 pm. We had requested an early check in and our room was ready BUT 35 dollar extra fee. Never had that before at any other hotel. Do not say at one of these hotels. Stay anywhere else. We will not ever be back.

This was one of the worst Sleep Inn located in Hardeeville SC that in I have ever stayed in. One room has smell of mold, carpet, dirty, and urine stains around the toilet. I asked to be switched to another room. The carpet was a lot better, however, the walls are stain and scratch up, no safety lock, bathroom floors weren’t very clean. The hallway smell like urine. Make me wonder if it was something else. The TV wouldn’t work and I couldn’t get the staff who couldn’t or wouldn’t help communicate with me in English.

New management in California MD is horrific. Been mostly staying here for 11 months until new management. They raised my price by 80$ and then by 50$ as if they are doing me a favor. They have no idea what they are doing while training more new employees. They are hostile as well. Ladies at front desk are great, everything else is trash after new management who is pricing this as if it was Hilton.

Front desk Rep, Ali, did not honor my reservation. I told him that I booked 2 double beds and received a confirmation documenting that. He also tried to tell me that if he changed my room to 2 double beds from a single it would cost more. I said absolutely not and he hung up on me. I called back and I told him that he had to honor my reservation per what my original charges were for this reservation. I told him I could email him the confirmation email. He would not give me an email address. He said he couldn't change it, told me to call Management and he hung up on me again.

We came for one night on 12/15/25. We were so tired that night. When we woke for breakfast, my husband was able to just turn the handle and walk in with no key card used. So we slept there all night, not knowing we were unsafe. We spoke to hotel manager and he said he couldn't do anything because we went through a third party. We understood, but what I suggested was there should be some compensation somehow if we went through the company directly at a later time. Or something, please check your doors if you booked here! I'm unnerved at the possibility of what could have happened.

Elevators needed cleaning, strange smell in hallways, our bathtub shower drain wasn't draining properly and filling up tub. Tub didn't look clean and drain in sink also drained slowly. Curtains coming apart. Frig was very noisy.

Booked a room- accidentally did one room with one bed vs two (would of been same price) and the person (Nathan) would not allow us to Change the room/never have had a problem with this - poor service - not using Sleep Inn anymore.

We were just passing through for 1 night but it was great. It was a little pricey for no indoor pool nor jacuzzi suites but the staff could not have been better! Tracy at the front desk checked us in quickly, was very informative and helpful when we were trying to find a restaurant for dinner. Her recommendation was excellent! We couldn't get the TV to work properly but she came to fix it ASAP. The lobby was super clean as was the room and the rest of the hotel. Breakfast was great. We would definitely recommend.

I booked a room at this hotel, and one hour later got caught in a blizzard. I immediately called the hotel to let them know it wasn't possible for me to make it. The man that answered the phone just said "hello". I thought I had the wrong number. I asked is this the hotel and he said "yup". I tried to explain I made the reservation one hour ago and he said "it's non refundable" and hung up. This happened three more times. At this point, I wouldn't have stayed there even if I could have made it.

I have stayed at multiple Sleep Inn hotels, and I have never felt the need to leave a review because the experience is always excellent. But sadly, I chose to stay at the Sleep Inn Savannah Gateway I-95 in Savannah GA. I believe it was the manager who took it upon himself to be immediately rude when I arrived to check in, I am not sure if it was because I was late or because he himself was having a bad day, but this is not what you want to hear after a 6-hour drive. I asked him why he was choosing to be this way, and he started an argument which resulted in me taking my business elsewhere. He even claimed that he owned the hotel which just added to the overall odd experience. The other employees there were very nice and respectful, and it is sad to see one person try to bring others down.

We stayed one night at the Sleep Inn Oxford Anniston I-20 in Oxford, AL. The room was very clean, the mattress was comfortable, and the price was reasonable. The hotel staff was friendly and courteous. The breakfast included a hot bar with eggs, sausage, and gravy. Other options were cold cereals, packets of grits and oatmeal, yogurt cups, cream cheese, fruit, milk, juice, water, coffee and hot water. We will definitely stay here again on our next trip!

I reserved a handicapped room for Oct 4-5, 2024. They put me in a regular room 321 which they said was handicapped. It was not. They moved me to handicapped room 315, which also was a regular room. I said I can't use the toilet and guy at desk was extremely rude and said there nothing he could do about it. He said it was a handicapped room. Asked what was wrong with me. They refused to transfer me to a handicapped room. I had to go Walmart on Highway 76 in Franklin Sat morning to but a toilet adapter with hands so I could use their so-called HD toilet. That cost me close to $50.00. I talked to manager Ryan ** and asked for price adjustment and he continued to tell me the room was handicapped and in the end all he would do was give me a $50.00 credit. That covered my cost at Walmart and nothing else.

Rarely write reviews unless egregious service but it gives me enormous pleasure to write this one. During Helene, drove 6 family members to the Sleep Inn, Greensboro Airport and stayed there almost two weeks. The manager, Ay ** (I may have misspelled her name; it's in the car) is a smiling, smart treasure. Her entire staff (except one...there's always one) were welcoming, helpful and attentive. Ay ** helped us with FEMA taking on the entire bureaucratic process during the time when we all came down with Covid 19. Sleep Inn: take notice. You don't want to lose her because there are too many competitors nearby who would gladly raise her salary and promote her upwards. Our experience at this Sleep Inn could not have been better and equals that at the Marriott, Hilton, etc where we usually stay.

Really nice staff. Yummy breakfast. Nice small feel. Smelled amazing in lobby. I'd feel a bit safer if they didn't leave the doors to the parking lot unlocked (it says you need your key) but you didn't-even late at night -and there were some people fighting in the parking lot.

Well we almost had a perfect stay. Upon checking having lost our credit card, the girl at the courtesy was nice enough to let us pay cash. Everything was great but upon leaving the manager inform us that they don't take cash and only take credit. His staff should have known better and in the future to use a credit card only. Thank you for ruining our stay. It doesn't say much about the manager talking about his staff that way. If it wasn't for her we have to turn around and go home because we only had cash. He was rude and very ignorant for a manager.

During hurricane Beryl my family was looking for a hotel like many other families. I booked this hotel for July 11 upon arrival the hotel staff advised me it was actually booked for July 15th. They did not have any available rooms to check. The website switched the date to the first available and I didn't catch it. I was then directed to call the 1800 number for Choice Hotels to see about a refund. I contacted the 1800 number as advised. The representative I spoke with called the hotel and canceled the reservation and I was advised I would be receiving a full refund within 3 to 5 business days. It's now almost a month later and I have not received my refund as promised.

Wonderful, clean, comfortable. All you need for a good night's sleep. Clean and updated with a good breakfast. Shuttle for airport and parking for a reasonable fee for a few days. Safe area. No frills but mainly clean, quiet, and comfortable with all basic amenities. Found our hotel of choice when flying out of Miami. Easy to get to.

I've stayed at all brands of hotels around the country and the Sleep Inn in Marian, IA is one of the worst! The room was missing the microwave that was advertised and the extremely rude woman at the front desk couldn't care less and said all the rooms don't include them! Besides the room being extremely small, the bathroom sink/vanity didn't have enough space even for a small toiletry bag. There were no hooks in the bathroom to hang the bag or cloths when you take a shower or hang up your wet towels, no hooks or towel racks anywhere! The safety latch on the door was completely missing! The breakfast was the worst I have ever seen anywhere! No eggs, no meat, no rolls, the biscuits and pitiful looking gravy everyday! I stayed there five nights because it was close to my event, the bed was comfortable and the AC worked well. I would not ever stay there again and after this I will never stay at another Sleep Inn again!

After a few calls and emails to Sleep Inn and Hotels.com my stay was refunded. The customer service after the fact turned out to be good, and I appreciated the hotel's willingness to work with me. I wasn’t pleased with Sleep Inn’s original response, but the General Manager did review the situation and rectify. It appears that the biggest roadblock was in Hotels.com not presenting the entire picture on how things were handled.

Hotel staff are courteous. Breakfast is good. Rooms and linen are clean and fresh. Room service is good. They are also helpful with getting good deal. I always get good sleep. They have mini fridge, iron and safe. Privacy to sleep late. Snacks are available. Free coffee. The coffee there is excellent.

I will never stay in a Sleep Inn ever again. Unless they guarantee they're going to get rid of all these stupid little showers in each of the rooms. What a waste of time and energy to put something like that in a room. And say they want to compete With the other hotels in the area.

My six-year-old granddaughter and I were in Childress, TX where I booked a hotel LOCALLY but the reservation was switched to the Sleep Inn located almost 100 miles away in Elk City, OK and I was not notified of the change till AFTER my payment was processed by Sleep Inn. The Sleep Inn staff kept referring me to the owner, Jeeroy, who would never take my call or call me back. The management acted completely indifferent and couldn't have cared any less about the predicament they put me and my granddaughter in. They wouldn't even offer a "credit" so that I could actually utilize the reservation.

Thank you for resolving our issue with Sleep Inn.

First I got this hotel from Priceline which I have trusted for a while. The price was affordable. I arrived in the evening. It was smelly and I could tell it was sort of renovated from an old failing hotel. Someone cleaned my room yesterday and I noticed my salon shampoo and conditioner were missing from the shower this morning when I went to bathe. The manager said I couldn’t prove anyone took my things. She said the workers are reliable. So basically she said there’s nothing or no one to complain to. What a shoddily run place. Why isn’t there a way to file a complaint. I’m not calling the police for $60 worth of shampoo. They’ll laugh at me, but no one knows if that’s the only shampoo I’ll have for the next three months or not. Besides that it was mine.

After being shafted by Hertz because they had no more vehicles even though we had a reservation we had to take a $65.00 ride by cab to our hotel in Brentwood, TN. The next morning I made reservations for a car through Avis at the Nashville airport. Not looking forward to paying another $65.00 cab fare I went to your counter and spoke with Jamal. He recommended that I used Uber for my ride back to the airport. Not being familiar with Uber he took some time to fill me in and then he helped me set up an account with them. As we were talking about other things his wife came in to bring him some lunch. Hearing about situation she volunteered to take me and my wife to the airport. Jamal went above and beyond with customer service!

This happened at the Sleep Inn on Ashley Phosphate in Charleston SC. Was refused my reservation because I asked if I could get a refund. Owner is extremely rude and nasty. So was his wife. Went to another Sleep Inn and everything was great.

My wife and I stayed at Sleep Inn at Emporia, VA Sept. 3rd and checked out Sept 4th 2021! When we got home there was an extra charge on my charge for $35.00, so I called there and asked what was this charge! I was told we took their towels! We did not take any towels! Someone is being dishonest and it’s not us!! Never again! We will never stay at Sleep Inn again! We are senior citizens and we travel different places and we have never taken anything that does not belong to us!! I called repeatedly and either no one answered or I was told nobody there I could talk to about this! What is going on at that Sleep Inn???

I do not recommend this hotel, they have dirty rooms and bad customer service. I tried to come here with my family but since we have 5 members of the family they charged me 25 dollars more than the agreed upon amount on the hotel website (take note that the extra member is a three year old child that does not have many needs of room), and also I asked for a mattress and the employee gave me one and said nothing of an extra price.

My final thoughts are that I love this chain. I travel a lot and I would definitely use them again. They are very welcoming and their prices are very good. Again I would definitely stay there. They make you feel welcome.

Stayed at Sleep Inn and Suites in Gatlinburg, TN. We were told and signs were posted that there would be no housekeeping during our stay due to Covid. We were fine with that. On the 2nd day of our stay, we had returned back to the hotel mid-day to drop off some things back in our room. I was surprised to see the housekeeper at the room right next to mine. I actually spoke to her and she helped me with my key getting into my room. When we returned later that evening, I realized not only was my medication missing, but also 5 items of clothing from my suitcase and drinks from the fridge as well. I spoke with the manager the next morning who was in total disbelief about my claims, defended his housekeeping staff (a man/woman couple) and *repeatedly* stated how hard it was to maintain housekeepers.

Booked and paid with Priceline. Got to motel and they wouldn’t honor reservation because my dog was too big and a German Shepherd! No mention on motel info. Then they tried to rip me off by charging another $40 for motel! Dogs are only $25!!! Dishonest manager!! Jordan **!!! Avoid this rip off place!!

Stayed one night at hotel in Mt. Pleasant SC, which is a nice area. The hotel was not full at all, but I was given a room in the back of hotel where two other guys checked in banging their doors and the stair door for an hour. When I inquired with the front desk why they put us that close she said, "I just gave you a room that was clean". The next morning I left for work forgetting my phone charger. When I returned at five the desk clerk knew nothing about it and I had to spend $25 to replace it.

This is a beautiful Hotel in Lancaster Texas but they have the worst upper management employees customer service ever. I experienced large holes in the ceiling dining hall due to water leaks and gas leak. They could have been detrimental to all the customers in the hotel and the staff would not contact the gas company after the gas leak was reported to the front desk customer. Had to call gas company to come out to take care of the situation and the gas leak ended up being yellow tagged. How dangerous. The hot water was cut off and customers was not notified of not having hot water.

I am LIVID with Choice and Sleep Inn. I will never use either again. How do you consciously keep customers money after the hotel was nasty and smell of urine... Holiday Inn Express will always get my business from now on.

We have just returned from our stay. I checked our credit card statement online and we were charged $8052.00 for a $252.80 stay that we had already paid for! We were not going to complain about the non-draining sink or the noisy a/c but after the fraudulent charges, I don't care. We contacted Comfort Inn (the parent company) and when they heard our issue they hung up on us! I will never again deal with that hotel chain!

We booked a room at a Sleep Inn in Kannapolis NC for 3 nights. This was the worst hotel I have ever stayed. Let me list the ways it was horrible. 1). Our room was unswept and the sliding bathroom door was not working properly. 2) The so called breakfast was subpar and when went down for breakfast there was no coffee made and no one was available to make coffee. 3) When our room was cleaned no coffee or condiments were left for the next day. 4) I am handicapped and all the spots were in use including one smart car. With no handicap placard was in a spot illegally. When I complained to the front desk I was told they were not required to enforce because it was private property. Americans with disabilities act? Are Choice Hotels exempt? After this experience I will never stay at a Choice hotel and will recommend to friends to avoid this chain.

I have stayed at this hotel several times in the past. The rooms are large. You can request a King Size beds or two doubles. There’s a small refrigerator in the room. They offered free continental breakfast. This includes coffee, tea, juice, pancakes, waffles, bagels and breakfast meats. Additionally, there’s a microwave in this area which you can use anytime.