Sleep Inn and Suites

I reserved a room at Sleep Inn and Suites and upon checking in I explained to the clerk that I would need to adjust my stay to leave two days earlier than expected. She told me she was unable to help me. I called the # on the website and after being on hold for several minutes and transferred to two different people was told that the hotel adjusted my checkout date, but the company would not refund the difference for the two nights. I’ve stayed at several hotels over the years and never experienced anything like this. How are patrons not allowed to modify their stay?!

I stayed at the Sleep INN in billings MT 1 night. It was the only one of 2 rooms available. I drove 11 hours to end up cleaning my room so I could sleep there. It hadn’t been cleaned, trash in the can, bathroom shower was filthy, the table tops were filthy and the nightstand, the carpets weren’t vacuumed. The girl at the desk showed me another room which was equally as bad, so I got a rag and gloves and spray cleaner and cleaned the room myself putting the trash outside in the hallway.

First I got this hotel from Priceline which I have trusted for a while. The price was affordable. I arrived in the evening. It was smelly and I could tell it was sort of renovated from an old failing hotel. Someone cleaned my room yesterday and I noticed my salon shampoo and conditioner were missing from the shower this morning when I went to bathe. The manager said I couldn’t prove anyone took my things. She said the workers are reliable. So basically she said there’s nothing or no one to complain to. What a shoddily run place. Why isn’t there a way to file a complaint. I’m not calling the police for $60 worth of shampoo. They’ll laugh at me, but no one knows if that’s the only shampoo I’ll have for the next three months or not. Besides that it was mine.

After being shafted by Hertz because they had no more vehicles even though we had a reservation we had to take a $65.00 ride by cab to our hotel in Brentwood, TN. The next morning I made reservations for a car through Avis at the Nashville airport. Not looking forward to paying another $65.00 cab fare I went to your counter and spoke with Jamal. He recommended that I used Uber for my ride back to the airport. Not being familiar with Uber he took some time to fill me in and then he helped me set up an account with them. As we were talking about other things his wife came in to bring him some lunch. Hearing about situation she volunteered to take me and my wife to the airport. Jamal went above and beyond with customer service!

This happened at the Sleep Inn on Ashley Phosphate in Charleston SC. Was refused my reservation because I asked if I could get a refund. Owner is extremely rude and nasty. So was his wife. Went to another Sleep Inn and everything was great.

My wife and I stayed at Sleep Inn at Emporia, VA Sept. 3rd and checked out Sept 4th 2021! When we got home there was an extra charge on my charge for $35.00, so I called there and asked what was this charge! I was told we took their towels! We did not take any towels! Someone is being dishonest and it’s not us!! Never again! We will never stay at Sleep Inn again! We are senior citizens and we travel different places and we have never taken anything that does not belong to us!! I called repeatedly and either no one answered or I was told nobody there I could talk to about this! What is going on at that Sleep Inn???

I do not recommend this hotel, they have dirty rooms and bad customer service. I tried to come here with my family but since we have 5 members of the family they charged me 25 dollars more than the agreed upon amount on the hotel website (take note that the extra member is a three year old child that does not have many needs of room), and also I asked for a mattress and the employee gave me one and said nothing of an extra price.

My final thoughts are that I love this chain. I travel a lot and I would definitely use them again. They are very welcoming and their prices are very good. Again I would definitely stay there. They make you feel welcome.

Stayed at Sleep Inn and Suites in Gatlinburg, TN. We were told and signs were posted that there would be no housekeeping during our stay due to Covid. We were fine with that. On the 2nd day of our stay, we had returned back to the hotel mid-day to drop off some things back in our room. I was surprised to see the housekeeper at the room right next to mine. I actually spoke to her and she helped me with my key getting into my room. When we returned later that evening, I realized not only was my medication missing, but also 5 items of clothing from my suitcase and drinks from the fridge as well. I spoke with the manager the next morning who was in total disbelief about my claims, defended his housekeeping staff (a man/woman couple) and *repeatedly* stated how hard it was to maintain housekeepers.

Booked and paid with Priceline. Got to motel and they wouldn’t honor reservation because my dog was too big and a German Shepherd! No mention on motel info. Then they tried to rip me off by charging another $40 for motel! Dogs are only $25!!! Dishonest manager!! Jordan **!!! Avoid this rip off place!!