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Reviewed July 28, 2023
I will never stay in a Sleep Inn ever again. Unless they guarantee they're going to get rid of all these stupid little showers in each of the rooms. What a waste of time and energy to put something like that in a room. And say they want to compete With the other hotels in the area.
Joe, it's saddening to know that your experience at one of our Sleep Inns was not up to scratch and that you have these references for our brands. Allow us the opportunity to change your impressions. Please send us a private message with the full name on the reservation, arrival date, the hotel's exact address, and a more detailed description of what happened, along with the reservation holder's mailing address, email, and phone number. Thank you. -Mei
Reviewed June 12, 2023
My six-year-old granddaughter and I were in Childress, TX where I booked a hotel LOCALLY but the reservation was switched to the Sleep Inn located almost 100 miles away in Elk City, OK and I was not notified of the change till AFTER my payment was processed by Sleep Inn. The Sleep Inn staff kept referring me to the owner, Jeeroy, who would never take my call or call me back. The management acted completely indifferent and couldn't have cared any less about the predicament they put me and my granddaughter in. They wouldn't even offer a "credit" so that I could actually utilize the reservation.
Sleep Inn (Jeeroy) has kept my money for a room that we never stayed in and I had to get another hotel room in Childress, TX. I spent the greater part of two days on the phone trying to get my money back for a Sleep Inn room in Elk City, OK that I never booked. What a waste of time and money! Sleep Inn is despicable.
Hello, there, We understand your frustration as your reservation ended up in the wrong place. My team and I would like to address this case in more detail; to do so, please send us a private message with the name on the reservation and the arrival date. Also, if you are a Choice Privileges member, please include your account's phone number, email address, and home address. We hope to hear from you soon.Josh
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Updated review: May 17, 2023
Thank you for resolving our issue with Sleep Inn.
Original Review: May 13, 2023
I reserved a room at Sleep Inn and Suites and upon checking in I explained to the clerk that I would need to adjust my stay to leave two days earlier than expected. She told me she was unable to help me. I called the # on the website and after being on hold for several minutes and transferred to two different people was told that the hotel adjusted my checkout date, but the company would not refund the difference for the two nights. I’ve stayed at several hotels over the years and never experienced anything like this. How are patrons not allowed to modify their stay?!
Hello, Cynthia. We cannot imagine your frustration after you could not receive a refund for the remaining nights since money is a pressing matter. Please know our team is more than willing to take a second look at your case; to do so, send us a private message with the arrival date, name on the booking, and hotel address. Also, include your email, complete mailing address, and phone number. We hope to hear from you soon.Carlos
Reviewed Oct. 23, 2022
First I got this hotel from Priceline which I have trusted for a while. The price was affordable. I arrived in the evening. It was smelly and I could tell it was sort of renovated from an old failing hotel. Someone cleaned my room yesterday and I noticed my salon shampoo and conditioner were missing from the shower this morning when I went to bathe. The manager said I couldn’t prove anyone took my things. She said the workers are reliable. So basically she said there’s nothing or no one to complain to. What a shoddily run place. Why isn’t there a way to file a complaint. I’m not calling the police for $60 worth of shampoo. They’ll laugh at me, but no one knows if that’s the only shampoo I’ll have for the next three months or not. Besides that it was mine.
Hi, Kelly. We apologize for the inconvenience caused. It is unfortunate that one of our guests had an unpleasant experience with one of our hotels. We would like to further look into this for you. When time allows, please send us a private message with the hotel's location, arrival date, name on the reservation, & confirmation number.
Also, if you are a member of Choice Privileges, please include your account number, mailing address, and email address. Talk to you soon.Fernando
Reviewed Oct. 13, 2022
After being shafted by Hertz because they had no more vehicles even though we had a reservation we had to take a $65.00 ride by cab to our hotel in Brentwood, TN. The next morning I made reservations for a car through Avis at the Nashville airport. Not looking forward to paying another $65.00 cab fare I went to your counter and spoke with Jamal. He recommended that I used Uber for my ride back to the airport. Not being familiar with Uber he took some time to fill me in and then he helped me set up an account with them. As we were talking about other things his wife came in to bring him some lunch. Hearing about situation she volunteered to take me and my wife to the airport. Jamal went above and beyond with customer service!
We are thrilled to bits about the exceptional service you received from the hotel's staff, Jim. This service is what we want our guests to have. If you would like us to share your kudos with the hotel's management team, do not hesitate to send us a private message with the full name on the reservation and your confirmation number. Kindly regards, -Mei
Reviewed July 26, 2022
This happened at the Sleep Inn on Ashley Phosphate in Charleston SC. Was refused my reservation because I asked if I could get a refund. Owner is extremely rude and nasty. So was his wife. Went to another Sleep Inn and everything was great.
Reviewed Oct. 18, 2021
My wife and I stayed at Sleep Inn at Emporia, VA Sept. 3rd and checked out Sept 4th 2021! When we got home there was an extra charge on my charge for $35.00, so I called there and asked what was this charge! I was told we took their towels! We did not take any towels! Someone is being dishonest and it’s not us!! Never again! We will never stay at Sleep Inn again! We are senior citizens and we travel different places and we have never taken anything that does not belong to us!! I called repeatedly and either no one answered or I was told nobody there I could talk to about this! What is going on at that Sleep Inn???
Raymond, please know you are in the right place to voice these concerns. My team and I can take your feedback. When you get a moment, please follow up here with a private message with the name on the reservation. We hope to hear more from you soon. ~ Jeremiah
Reviewed July 23, 2021
I do not recommend this hotel, they have dirty rooms and bad customer service. I tried to come here with my family but since we have 5 members of the family they charged me 25 dollars more than the agreed upon amount on the hotel website (take note that the extra member is a three year old child that does not have many needs of room), and also I asked for a mattress and the employee gave me one and said nothing of an extra price.
As we are checking out they said that the mattress was an extra 10 dollars on top of the 25 of the extra person and I was not informed of that price when I asked for the mattress and their excuse was that they were "soo busy" and could not tell us. They have no right to charge extra for money of something I was not wanting to pay for but I had to, and the total amount I paid on top of the one-day hotel visit (which was 120) was 40 dollars. I fully do not recommend coming unless it's your only option, any other hotel is better!
Oh wow, Brenda! We regret to hear about the issues you encountered. Definitely, we would love the opportunity to take a look at your account. Can you please send us a private message with your confirmation number, date of arrival, and the name on the reservation? -Grettel
Reviewed April 12, 2021
My final thoughts are that I love this chain. I travel a lot and I would definitely use them again. They are very welcoming and their prices are very good. Again I would definitely stay there. They make you feel welcome.
Your kind words mean a lot to us, Barbara! Thank you for always choosing our brands, we truly appreciate your loyalty and support. We hope to welcome you back next time your plans allow. Have a wonderful day! -Zaira
Reviewed July 6, 2020
Stayed at Sleep Inn and Suites in Gatlinburg, TN. We were told and signs were posted that there would be no housekeeping during our stay due to Covid. We were fine with that. On the 2nd day of our stay, we had returned back to the hotel mid-day to drop off some things back in our room. I was surprised to see the housekeeper at the room right next to mine. I actually spoke to her and she helped me with my key getting into my room. When we returned later that evening, I realized not only was my medication missing, but also 5 items of clothing from my suitcase and drinks from the fridge as well. I spoke with the manager the next morning who was in total disbelief about my claims, defended his housekeeping staff (a man/woman couple) and *repeatedly* stated how hard it was to maintain housekeepers.
He also insinuated that I would find my things when I got home, that how could they have taken anything when they leave for the day with their hands empty and why would they steal from my room since it was the one closest to the office? I told him he should fire her because he has a thief working in his business around people’s personal possessions and he said, ‘But we haven't had a problem with them since they have worked here’. How long was that?? 4 weeks. I was reimbursed the value of the stolen items but our trip was ruined. I did report it to the police. I would never stay here again. To value an employee who steals more than the clientele who trusts your staff to keep our belongings safe is absurd. Horrible management.
It is alarming to hear about this experience, Taylor. We'd love to have an opportunity to investigate this further. To better assist you, could you please send us a private message including your confirmation number, arrival date, name on the reservation, and the hotel's address? We'll be waiting for your response. -Diana.
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