Sleep Inn and Suites Reviews
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About Sleep Inn and Suites
- Well-maintained rooms
- Good value for the price
- Poor customer service at times
- Inconsistent amenities provided
Sleep Inn and Suites Reviews
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- 4,881,224 reviews on ConsumerAffairs are verified.
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Reviewed April 12, 2026
Horrible establishment especially with manager Negative Nancy who can care less about customer support or well being. Will NEVER book again!!
Joe, we understand why you’re upset, and we’re sorry that this experience may have left a negative impression. We’d like to learn more about your concern so we can take the appropriate next steps. When you have a moment, please send us a private message with the exact location of the hotel you stayed at, your arrival date, and the full name, email address, and phone number associated with your reservation. We’ll be keeping an eye out for your message. ~ Criz
Reviewed April 11, 2026
Just arrived at 1.45 pm. We had requested an early check in and our room was ready BUT 35 dollar extra fee. Never had that before at any other hotel. Do not say at one of these hotels. Stay anywhere else. We will not ever be back.
Hi, Mary. Thank you for sharing this with us. We understand how frustrating it can be to be surprised by an early check‑in fee upon arrival. While most of our hotels are individually owned and operated and may set their own policies, we recognize how this may have caused disappointment. If there’s anything we can assist you with, please feel free to send us a private message. We truly value your business and hope to have the opportunity to better meet your expectations in the future. ~ Criz
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Reviewed March 29, 2026
This was one of the worst Sleep Inn located in Hardeeville SC that in I have ever stayed in. One room has smell of mold, carpet, dirty, and urine stains around the toilet. I asked to be switched to another room. The carpet was a lot better, however, the walls are stain and scratch up, no safety lock, bathroom floors weren’t very clean. The hallway smell like urine. Make me wonder if it was something else. The TV wouldn’t work and I couldn’t get the staff who couldn’t or wouldn’t help communicate with me in English.
Christine, we recognize how upsetting that experience must have been for you. Encountering cleanliness issues is far from the welcoming environment you expect. Even after switching rooms, it's clear the conditions still didn't meet basic standards. Besides, not being able to communicate effectively with the staff added to the frustration. Plz send us a PM with the full name on the reservation and the arrival date, along with the reservation holder's mailing address, email, and phone number. -Mei
Reviewed March 27, 2026
New management in California MD is horrific. Been mostly staying here for 11 months until new management. They raised my price by 80$ and then by 50$ as if they are doing me a favor. They have no idea what they are doing while training more new employees. They are hostile as well. Ladies at front desk are great, everything else is trash after new management who is pricing this as if it was Hilton.
We regret to hear about your experience with the new management, Mina. After so many months of staying with us, you deserve consistency, fair pricing, and respectful service, not the frustration you’ve described. Please send us a private message with the hotel's address, arrival date, and the name on the reservation. Also, if you're a Choice Privileges member, please add your profile's mailing address, phone number, and email address. We'll be waiting for your message. -ZM
Reviewed March 21, 2026
Front desk Rep, Ali, did not honor my reservation. I told him that I booked 2 double beds and received a confirmation documenting that. He also tried to tell me that if he changed my room to 2 double beds from a single it would cost more. I said absolutely not and he hung up on me. I called back and I told him that he had to honor my reservation per what my original charges were for this reservation. I told him I could email him the confirmation email. He would not give me an email address. He said he couldn't change it, told me to call Management and he hung up on me again.
Called Choice, spoke with Karen. She placed a call to the front desk, spoke with Ali, and he told her that he didn't have any rooms. She also said that there was nothing she could do and transferred me to customer relations dept. Choice Customer Relations Dept 888-770-6800. Karen transferred me to this department. Spoke with Mika and she said that the hotel changed the reservation to a King size bed. I told her that they didn't even honor that. They downgraded the reservation to a single bed. They also changed the name on the reservation. Mika said nothing could be done until I check out of the hotel. I have to call back. Unbelievable.
3/18/26 2:30 Called hotel to speak with a Manager. The young lady said they were in a meeting to call back in an hour. 4:05 called back and the gentleman said he was gone for the day: Camerule. He said he will be in tomorrow until 3:00. 3/20/26 Called 3:53/3:54 no answer at front desk. Called. Spoke with Joe, he transferred me to Christine, Supervisor. She confirmed that the property changed the reservation on 3/15 to King Size bed. I requested a full refund. She said she would start a case ID to resolve this issue. She said she could not guarantee my money back. The hotel must do that. They will reach out to the hotel.She offered me 24,000 points. I asked if she could grant free stay at Country Inn and Suites 3/22-3/25. She said I would have to use my points. I asked how many points required at this hotel to get all 3 nights free. She said 15000 per night. I told her I needed total refund. Case ID# **.
Called Sleep Inn and Suites 4:53. Spoke with Manager, who would not give me his name and he hung me. Called Choice back and spoke with Leo. Transferred to Leo in Guest Experience. Requested a supervisor. Spoke with Jim supervisor. He offered me 24,000. He was dismissive and rude. Called Corporate Office 5:24, spoke with Maria. Sleep Inn and Suites is owned by Choice yet Maria says there is nothing she can do. The hotel has to act. I expressed that I have not been able to get the rude staff at this hotel to communicate with me at all. LinkedIn Corporate Management, sent request to connect. It's been 4 days and my stay has not posted on the Choice Hotels portal.
Hi, Maria. We’re sorry to hear about the level of service you experienced and the concerns you have regarding your reservation. We understand how frustrating this situation can be and appreciate you bringing it to our attention. To better assist you, please send us a private message with your full name, arrival date, exact hotel location, as well as your email address and phone number. This will allow us to review your case more thoroughly. We look forward to hearing from you soon. ~ Criz
Reviewed Dec. 16, 2025
We came for one night on 12/15/25. We were so tired that night. When we woke for breakfast, my husband was able to just turn the handle and walk in with no key card used. So we slept there all night, not knowing we were unsafe. We spoke to hotel manager and he said he couldn't do anything because we went through a third party. We understood, but what I suggested was there should be some compensation somehow if we went through the company directly at a later time. Or something, please check your doors if you booked here! I'm unnerved at the possibility of what could have happened.
J, We understand how upsetting and unsafe this experience must have been. A door that doesn’t lock properly is a serious safety concern, and no guest should ever feel unprotected while trying to rest. We’re truly sorry for the inconvenience this has caused. To address this properly, please share your booking details through a private message along with your Choice Privileges information. We appreciate your time and look forward to your reply. ~Salvy
Reviewed Sept. 23, 2025
Elevators needed cleaning, strange smell in hallways, our bathtub shower drain wasn't draining properly and filling up tub. Tub didn't look clean and drain in sink also drained slowly. Curtains coming apart. Frig was very noisy.
Hi Elaine, we are sorry to hear about your experience with the strange odor, hotel maintenance, and cleanliness. We know this made you feel unsafe, and that's certainly not the standard we strive for. For further assistance, please send us a private message with your stay details, hotel address, arrival date, and reservation name. If you're a Choice Privileges member, please also include your mailing address, phone number, and email. We'll wait for your reply. ~ Jo
Reviewed May 22, 2025
Booked a room- accidentally did one room with one bed vs two (would of been same price) and the person (Nathan) would not allow us to Change the room/never have had a problem with this - poor service - not using Sleep Inn anymore.
Hi there, thank you for sharing this. We understand how frustrating that experience must have been. My team and I want to follow up on this, so please send us a private message with the booking details. Also, add your name, phone number, email, and mailing address. We look forward to assisting you. -Kathy
Reviewed April 28, 2025
We were just passing through for 1 night but it was great. It was a little pricey for no indoor pool nor jacuzzi suites but the staff could not have been better! Tracy at the front desk checked us in quickly, was very informative and helpful when we were trying to find a restaurant for dinner. Her recommendation was excellent! We couldn't get the TV to work properly but she came to fix it ASAP. The lobby was super clean as was the room and the rest of the hotel. Breakfast was great. We would definitely recommend.
Thank you so much for taking the time to share your experience! We’re glad to hear your stay was a pleasant one, even if it was just for the night. While we understand the amenities may not have matched the price point you expected, it’s wonderful to know Tracy and the rest of the team made such a positive impression. We’ll be sure to recognize her for going the extra mile! We truly appreciate your recommendation and hope to welcome you again in the future. -Kathy
Reviewed March 19, 2025
I booked a room at this hotel, and one hour later got caught in a blizzard. I immediately called the hotel to let them know it wasn't possible for me to make it. The man that answered the phone just said "hello". I thought I had the wrong number. I asked is this the hotel and he said "yup". I tried to explain I made the reservation one hour ago and he said "it's non refundable" and hung up. This happened three more times. At this point, I wouldn't have stayed there even if I could have made it.
Sleep Inn and Suites Company Information
- Company Name:
- Sleep Inn and Suites
- Website:
- www.choicehotels.com