Sleep Inn and Suites
Sleep Inn and Suites Reviews
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I reserved a room at Sleep Inn and Suites and upon checking in I explained to the clerk that I would need to adjust my stay to leave two days earlier than expected. She told me she was unable to help me. I called the # on the website and after being on hold for several minutes and transferred to two different people was told that the hotel adjusted my checkout date, but the company would not refund the difference for the two nights. I’ve stayed at several hotels over the years and never experienced anything like this. How are patrons not allowed to modify their stay?!
Hello, Cynthia. We cannot imagine your frustration after you could not receive a refund for the remaining nights since money is a pressing matter. Please know our team is more than willing to take a second look at your case; to do so, send us a private message with the arrival date, name on the booking, and hotel address. Also, include your email, complete mailing address, and phone number. We hope to hear from you soon.Carlos
I stayed at the Sleep INN in billings MT 1 night. It was the only one of 2 rooms available. I drove 11 hours to end up cleaning my room so I could sleep there. It hadn’t been cleaned, trash in the can, bathroom shower was filthy, the table tops were filthy and the nightstand, the carpets weren’t vacuumed. The girl at the desk showed me another room which was equally as bad, so I got a rag and gloves and spray cleaner and cleaned the room myself putting the trash outside in the hallway.
After cleaning I went to bathe and ended up standing in 3 inches of water in the tub. I have photos of all of this. The hotel can't respond without the manager's approval and she has been avoiding emails from me and from Priceline trying to get contact. I just would like compensation for the room, it doesn't look like it's going to happen either with the Sleep Inn or Priceline. They first told me I'd get a refund then when I contacted them again they said they can't do anything without the manager who’s avoiding every request. I will never sleep at a sleep inn or use Priceline.
Hello, Dawn. I am incredibly disappointed to learn of your experience. Choice Hotels strives to provide our guests with clean and comfortable accommodations and great memories, and I am saddened that the hotel failed to do so during your visit.
For assistance, send us a private message with the arrival date, name on the reservation, and confirmation number. Also, include your mailing and email address if you are a Choice Privileges member. We hope to hear from you soon.Fernando
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First I got this hotel from Priceline which I have trusted for a while. The price was affordable. I arrived in the evening. It was smelly and I could tell it was sort of renovated from an old failing hotel. Someone cleaned my room yesterday and I noticed my salon shampoo and conditioner were missing from the shower this morning when I went to bathe. The manager said I couldn’t prove anyone took my things. She said the workers are reliable. So basically she said there’s nothing or no one to complain to. What a shoddily run place. Why isn’t there a way to file a complaint. I’m not calling the police for $60 worth of shampoo. They’ll laugh at me, but no one knows if that’s the only shampoo I’ll have for the next three months or not. Besides that it was mine.
Hi, Kelly. We apologize for the inconvenience caused. It is unfortunate that one of our guests had an unpleasant experience with one of our hotels. We would like to further look into this for you. When time allows, please send us a private message with the hotel's location, arrival date, name on the reservation, & confirmation number.
Also, if you are a member of Choice Privileges, please include your account number, mailing address, and email address. Talk to you soon.Fernando
After being shafted by Hertz because they had no more vehicles even though we had a reservation we had to take a $65.00 ride by cab to our hotel in Brentwood, TN. The next morning I made reservations for a car through Avis at the Nashville airport. Not looking forward to paying another $65.00 cab fare I went to your counter and spoke with Jamal. He recommended that I used Uber for my ride back to the airport. Not being familiar with Uber he took some time to fill me in and then he helped me set up an account with them. As we were talking about other things his wife came in to bring him some lunch. Hearing about situation she volunteered to take me and my wife to the airport. Jamal went above and beyond with customer service!
We are thrilled to bits about the exceptional service you received from the hotel's staff, Jim. This service is what we want our guests to have. If you would like us to share your kudos with the hotel's management team, do not hesitate to send us a private message with the full name on the reservation and your confirmation number. Kindly regards, -Mei
This happened at the Sleep Inn on Ashley Phosphate in Charleston SC. Was refused my reservation because I asked if I could get a refund. Owner is extremely rude and nasty. So was his wife. Went to another Sleep Inn and everything was great.
My wife and I stayed at Sleep Inn at Emporia, VA Sept. 3rd and checked out Sept 4th 2021! When we got home there was an extra charge on my charge for $35.00, so I called there and asked what was this charge! I was told we took their towels! We did not take any towels! Someone is being dishonest and it’s not us!! Never again! We will never stay at Sleep Inn again! We are senior citizens and we travel different places and we have never taken anything that does not belong to us!! I called repeatedly and either no one answered or I was told nobody there I could talk to about this! What is going on at that Sleep Inn???
Raymond, please know you are in the right place to voice these concerns. My team and I can take your feedback. When you get a moment, please follow up here with a private message with the name on the reservation. We hope to hear more from you soon. ~ Jeremiah
I do not recommend this hotel, they have dirty rooms and bad customer service. I tried to come here with my family but since we have 5 members of the family they charged me 25 dollars more than the agreed upon amount on the hotel website (take note that the extra member is a three year old child that does not have many needs of room), and also I asked for a mattress and the employee gave me one and said nothing of an extra price.
As we are checking out they said that the mattress was an extra 10 dollars on top of the 25 of the extra person and I was not informed of that price when I asked for the mattress and their excuse was that they were "soo busy" and could not tell us. They have no right to charge extra for money of something I was not wanting to pay for but I had to, and the total amount I paid on top of the one-day hotel visit (which was 120) was 40 dollars. I fully do not recommend coming unless it's your only option, any other hotel is better!
Oh wow, Brenda! We regret to hear about the issues you encountered. Definitely, we would love the opportunity to take a look at your account. Can you please send us a private message with your confirmation number, date of arrival, and the name on the reservation? -Grettel
My final thoughts are that I love this chain. I travel a lot and I would definitely use them again. They are very welcoming and their prices are very good. Again I would definitely stay there. They make you feel welcome.
Your kind words mean a lot to us, Barbara! Thank you for always choosing our brands, we truly appreciate your loyalty and support. We hope to welcome you back next time your plans allow. Have a wonderful day! -Zaira
Stayed at Sleep Inn and Suites in Gatlinburg, TN. We were told and signs were posted that there would be no housekeeping during our stay due to Covid. We were fine with that. On the 2nd day of our stay, we had returned back to the hotel mid-day to drop off some things back in our room. I was surprised to see the housekeeper at the room right next to mine. I actually spoke to her and she helped me with my key getting into my room. When we returned later that evening, I realized not only was my medication missing, but also 5 items of clothing from my suitcase and drinks from the fridge as well. I spoke with the manager the next morning who was in total disbelief about my claims, defended his housekeeping staff (a man/woman couple) and *repeatedly* stated how hard it was to maintain housekeepers.
He also insinuated that I would find my things when I got home, that how could they have taken anything when they leave for the day with their hands empty and why would they steal from my room since it was the one closest to the office? I told him he should fire her because he has a thief working in his business around people’s personal possessions and he said, ‘But we haven't had a problem with them since they have worked here’. How long was that?? 4 weeks. I was reimbursed the value of the stolen items but our trip was ruined. I did report it to the police. I would never stay here again. To value an employee who steals more than the clientele who trusts your staff to keep our belongings safe is absurd. Horrible management.
It is alarming to hear about this experience, Taylor. We'd love to have an opportunity to investigate this further. To better assist you, could you please send us a private message including your confirmation number, arrival date, name on the reservation, and the hotel's address? We'll be waiting for your response. -Diana.
Booked and paid with Priceline. Got to motel and they wouldn’t honor reservation because my dog was too big and a German Shepherd! No mention on motel info. Then they tried to rip me off by charging another $40 for motel! Dogs are only $25!!! Dishonest manager!! Jordan **!!! Avoid this rip off place!!
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