Sleep Inn and Suites Reviews

The air conditioner made a loud enough noise to prevent me from sleeping through the night. It will be challenging for us to consider staying in Sleep Inn in the future.

Next AM 10/29/15, an additional charge of $2069.94. So called Lori who stated her "system" only shows 3 of the 6 charges and she would void the 3 charges but "can't do anything if charges not viewable in her system". I sent her picture of the other three charges. I had to call my credit card, report the charges as fraudulent, get a new card but I had no available credit due to these charges. Lori then proceeds to tell me that upon investigation, Scott owes the hotel 1803 (21 days) as the hotel made an error and refunded too many weeks/charges. I asked Lori what type of compensation she would give for the mess up on the other charges and she said our balance is 1803, no compensation. Corporate of Sleep Inn said nothing they can do as the hotel had to submit "release of temporary charge for" and Lori not willing to do that either. DO NOT TRUST WHAT THIS HOTEL MANAGER STATES...

I called and manager Jason said he has no such phone. He said he would ask Emily her next shift in a couple of days, as if he couldn't call her! I didn't hear back and called Emily myself on Friday and she said she had put it in drawer with note. I then called the manager and he tells me someone else just so happened to have the same phone and left it in the same place the same morning and it was that person's phone, not mine. The email address that I have complained to won't even respond, but the manager knows all about my emails and will not reimburse bills, phone, room, nothing! He does not care and was really rude. I would not stay at a Choice Hotel ever again!!!!

We made it to the hotel and when the fire alarm was going off since it needed batteries, remote didn't work, lights didn't work. I tried to call front desk but the phone didn't work so I had to use my cell phone. Finally, at 12:30 midnight we were able to move downstairs. When we check out the front desk clerk was rude and said they would not give me a refund or compensate me for my injury. I had to call corporate and I only got back one night stay for my injury. I will never stay in any Choice hotels ever again since this hotel doesn't care if you get hurt but only want your money.

The next morning going for breakfast, the elevator was OUT OF ORDER THE WHOLE WEEKEND. I walk down the stairs. But, walking back up to the room I got a muscle spasms which I didn't want to have. I just got over one a couple of days ago. I request a king bed downstairs. I get the key again. All I see is 2 double beds again. I have been trying to reach the manager, no respond yet.

The woman on the phone was no help at all. I spent 15 minutes on the phone with her going round and round trying to get someone to help me with my current situation, but all she would do is submit my complaint for review and I would hear back and 5-7 days. So I ask to speak to a supervisor, after some back and forth she said a supervisor wasn't available and she would leave my number and a supervisor would call me back in the morning. I argued with her more to no avail, so I left my number and guess what, I never got a call the next day.

At this point I was so angry I was shaking. I couldn't believe they pulled a Bait & Switch on me, and when I tried to get it resolved I got nowhere, and when I tried to get my money back they denied me because I spent too much time arguing with customer service while checked in that they couldn't give me my money back. Unbelievable. And to prove that the website showed the FIRST feature of the room to be a 2 person whirlpool, I've attached a couple screen shots that show the website advertising their suites as having whirlpools.

On Friday night when we checked into the room it was dirty and smelled like smoke, so in spite of all that, my niece started cleaning up the room. But when she saw that the bed pillow had blood on it and that the smoke detectors were taped up she asked for another room. They moved us to a different room. Later that night at around 11:00 pm I received a private call from ** the Sales Manager telling me that she was charging me an additional amount of $136.56 for the room that they moved us to because she said we lied about the room being dirty and that she had pictures and it cost her revenue. What ** didn't realize is that we have pictures of the blood and of the smoke detectors being taped up. I called corporate Saturday morning to get the charges removed and they told us that they contacted the hotel to have her to remove the charges.

Today is Tuesday and not only has the $136.56 charge not been remove, but ** has charged my card 3 more times in the amounts of $86.07 twice and $172.14. for a total of $480.84 that would have potentially overdrawn my account, but I funded it in time to avoid the fees! I have never in all my life been so disrespected and taken advantage of by any company. I will never stay at this hotel again and I will tell everyone I know about my experience and I will be posting this on all social media and will tell everyone I know to do the same.

** you are a disgrace to Sleep Inn & Suites and if I owned the company you wouldn't have a job! All I can say to you is good luck! Because you are going to need it with that mouth and evil heart of yours!!! You should have been a warden instead of in customer service!!!! One more thing isn't it illegal to make unauthorized charges to someone's card??? Well I signed a legal document stating that I was paying $75.00 per night for 3 nights!!! And was not informed of all of those charges. I may need to call my attorney! I'm PISSED!!!!

After learning that the children were all family member registered guests, she finally said “it was for a missing blanket and pillow”. She was told that they were all verified as still present at time of checkout. This is the fifth time renting a room from the Edgewood, MD Sleep Inn, and the first time being overcharged by them due to someone’s error. I filed a dispute with my credit card, and I will follow up with other complaint sites.

Instead of someone calling our office or informing me or my son DURING THE DAY, that he was having a problem processing our payment, the owner chose to wait till after 11:00 pm and appoint himself as Sleep Inn Storm Trooper and initiate contact with me for the first time at that hour. He told us that we had 15 minutes to leave and that he was calling the police. I told him that I'd see if I could resolve the situation by calling someone at our company that had authorization to pay the bill--not an easy task at 11:00 pm at night. I told him that my company pays the hotel bill and that I would try to reach someone even at that late hour to see if the error was on our end. His response was, "No, you need to pay it right now or I will call the police."

I told him to call the police and shut the door on him so I could call my manager who is staying across the street at a friendly hotel. I had to close the door because the owner wouldn't stop shouting, saying he could do anything he wanted because he owned the hotel. Mind you, at that time, I still wasn't even sure he was the owner of the hotel. He was wearing gym clothes and a baseball cap and had no ID, name badge, nothing! He proved, at least, that he had some sort of authority when he opened the door to the room and entered behind me and continued to threaten us. He's very lucky that I didn't resort to physically defending myself. It was a very close call.

Eventually, I got him to leave, telling him to go ahead and call the police. I felt that was a better alternative to having to escalate the situation. After he left, I was able contact my manager, who came over from the good hotel across the street. It turns out that the credit card processed through with no problem. All the owner or a staff member had to do was tell us about the situation during regular hours and it would have been handled immediately! We've been staying here for 12 days and the staff sees us coming and going every two to three hours during each day.

I never heard back from the owner, nor have I received any form of apology for his grossly unprofessional and threatening approach to this situation. He's very lucky that I'm level-headed and that no one got hurt.

Someone needs to get this owner on a leash before something really bad happens. If he had approached someone a little less squared away than me, I'm pretty sure it would have gotten much uglier than it did. I seriously doubt that our company will be using Sleep Inns, or any of the parent company's other brands in the future. I'm sharing this post on Yelp, Google, Consumer Affairs and any other place I can find to post on the internet.

After driving for 12 hours to get turned away, no I'm not happy but far from acting out. I am a disabled veteran and I don't know why I had to sleep in my car today. But this place is unprofessional and I feel highly offended. I was never told a reason for my reservation being refused.

I called Guest Relations seven times and was told varying things. One employee (Dawn) even screamed at me that her shift was over and hung up on me when I didn't want to be placed on hold again. Finally, I called the Corporate Office and spoke to Rob **. He apologized and said we would get 10,000 points (which isn't worth much) for our trouble, but that the hotel was owned privately and there was nothing else he could do. Sleep Inn El Paso is owned by Josie Mowad Chehedeh and her daughter, Linda, is the GM. However, we never got the 10,000 points and when I wrote to tell him that we just wanted our Choice Privileges account closed, we never heard another word.

I searched the Choice website extensively trying to figure out how to close the account on my own. Finally, I requested help from Guest Relations. I have received three emails asking me to verify our home address, and I did once, but they still won't close the account. At this point, I feel they are just messing with us because they can. Clearly, not one person at Choice cares about doing good business and they seemed to have no problem screwing customers over for fun.

I told her a friend would be arriving prior to me and was told that would be okay if I sent in a credit card authorization. When my friend arrived, she was charged a pet fee before she was allowed to check in and was told that they charged the fee because the dogs were on the property even if they were not brought into the room. She was also told that the manager had told them it was a NC law that the dogs could not be left in the vehicle.

My friend paid the pet fee so she could check in, but if it had not been too late to cancel, we'd have gone to the La Quinta where pets are allowed at no additional charge. Since she paid the pet fee, she did bring in one of the small dogs.

I called the hotel last Monday to speak to the manager on 11/22/10 about the pet fee and the lie I was told about not being charged a pet fee prior to booking the room. She had to call me back. When she called me back, she told me that the only way a pet fee wasn't charged would be if we had booked under a group rate. She also called me a liar, telling me that she doubted if anyone had told me they wouldn't charge a pet fee if the dogs stayed in the van. She also lied to me and told me it was a state law that the dogs could not stay in a cool van.

I called last Monday on 11/22/10 to file a complaint against the hotel and was told the hotel was required to get back to me within 3 days and was supposed to satisfy the customer. It's been a week, and I have yet to hear one word from the hotel. Not only was I lied to about not being charged a pet fee by the hotel prior to making my reservation, the manager calling me a liar, and the manager then lying about the state law, after I filed my complaint, the dishonest staff at this hotel retaliated against me by cheating me out of almost 800 points. The total has been corrected by customer service today, but after my complaint was filed last Monday, the dishonest people at this hotel attempted to cheat me out of almost 800 points by posting only about 1400 points, knowing my total was over $200 before tax.

Customer Service said from what they could tell, the hotel said that they sent me a letter on 11/22/10. It's 11/29/10, and I have yet to receive it. I insisted Customer Service modify my original complaint to include the fact that this dishonest hotel staff and manager cheated me out of almost 800 points after I filed the complaint. The customer service representative stated that she would modify the complaint, after I insisted about 5 times. She said the original complaint was between me and the hotel so apparently, they obviously do not have to satisfy the customer after all. Dishonesty to get a guest there after cancellation time is obviously not a problem. I told the representative I would be calling the CEO's office, which I have done. Time will tell if they get back to me and if they are willing to take care of the problem, but I'm not holding my breath.

I checked my credit card balance on 8/25 and my credit card was charged $110. I called the hotel again that day to speak to the manager Erin but got Nahja again. She asked me, "Who gave you the $49 room rate?" I told her that was what she stated that I owed. She asked why I did not tell her that I booked through Expedia. I told her that she did not ask me nor was I aware that I had to tell her that. She gave me the price based on the paper she looked at. She said that I booked through Expedia and they charged me and that she would put a check for $55.38 in the mail that day. On 9/2/10, I called back to the hotel because I had not received my refund. I spoke to Anna ** again who told me that the envelope with my name and address along with the $55.38 cash was sitting on the manager Erin's desk and that she would put it in the mail that day.

As of 9/8/10, I had not received my refund. On 9/8/10, I called the hotel again and Nahja answered and I asked to speak to the manager Erin. When Erin got on the phone, she had a very defensive attitude. She immediately said with an attitude, "Mrs. **, I have been waiting for you to call. What is your address so I can send you this check?" I asked her why I am getting the run around about my money. This is the 3rd time I have given my address and each time the money was supposed to be sent that day. She said, still with an attitude, that is takes 30 days to cut a check. I told her what Anna ** said about the cash.

First she said that they don't send cash through the mail because it could get lost. Then in another statement, she stated that the envelope and money were there and was mailed implying that I got the money and wanting more. I was very offended at what she was trying to say. She then told me in a very raised voice that the reason for the delay is due to the death of the mother of the person who cuts the checks and also because an employee was in a car accident. This all really has nothing to do with me or the way I was treated.

I called back on May 6th and several times after that and the manager nor the owner was available to talk to me, nor did they ever return my call. I was finally told on May 12th by Mercedes that she talked to the owner and he was not going to refund the charge and that was that. This is unacceptable. I have never smoked in my life (watching my grandmother die of lung cancer at 15 was enough to keep me from ever smoking) and I am actually allergic to cigarette smoke. The fact that the manager nor the owner will take or return my phone call is the poorest customer service I have ever received. A hotel should not be able to charge you for something that they have no objective evidence to prove it's true and won't even discuss the situation with you. Thank you for any assistance you can provide.