Priceline Reviews

After making a reservation to attend a funeral my travel plans changed and the funeral was held earlier. I informed the hotel that I intended to check out earlier than I had initially planned. The hotel was unable to amend my reservation, and I was directed to Priceline. Priceline Customer service attempted to send me back to the front desk, and then informed me that they (Priceline) would not allow me to alter the reservation. I called back again to talk to a supervisor at Priceline but was not allowed to talk to. I was further given a ten minute run-around twice and the bottom line from this experience is that I will NOT USE PRICELINE AGAIN.

Made reservation Sunday for Thursday. Had change of plans Monday. Found out terms of agreement gave only 24 hrs to cancel. Was 2 hrs late, but would negotiate. NO. Am out all of my money for a room I'm not using... they profit. What hotel gives you only 24 hrs to cancel? RIP-OFF..

I understand that I was the one who made an error by clicking "submit," but I cannot believe how poorly my situation was handled from a customer service point of view. As a first-time user, I was learning the lay of the land and was not totally prepared/ready. I clicked "submit" before I was really ready to click "submit." Priceline selected a hotel that was literally just inside the parameters of where I wanted to stay (a.k.a relatively far away from the main area), and with all of the fees Priceline charges, it ended up being more per night using Priceline than if I had booked directly though the hotel where I could have chosen to cancel.

Booked a room with Priceline.com for Wingate by Wyndham only to discover that Priceline charged more than the hotel itself! Requested a refund but was refused as the request was beyond the 24 hours allowed by Priceline. Past experience with other similar providers was excellent, good bargain compared to booking directly with hotel. As the whole purpose of Priceline is a lower price compared to direct booking, this seems dishonest to me.

I booked a ticket with Priceline for a European vacation about nine months ago. I used trip insurance because I was about to start a new job and I wasn't sure what the future would bring. When I tried to use the insurance to try to get a refund (even partial) they told me to call the airline. I did, but the airline told me to call Priceline. After all of that, Priceline sent me a form and I never heard back, despite dealing with various people for 12 HOURS. I ate a 800 dollar trip and I WILL NEVER book with these people again. They'll give you a great deal, but if anything goes wrong or you need help, their customer service will be rude, obstinate, and you'll be left holding the bill. Good luck if you try it, but it's not worth the risk to me anymore.

I booked a room and when my email came the dates were different than I had booked. I called Priceline immediately and was told they could not be changed. To cancel it would cost me the one night fee plus additional charges. So, I thought, add the night to the booking and I would just stay longer. Nope, the rate to do that would be more than double the other two nights. Customer service would do nothing. I will never use Priceline again and will warn everyone I know not to do so either. I will post it in my business.

After booking a hotel with Priceline I received an email to book another room at the same hotel for same night at the same price, however, this isn't the case. Buyer beware, this company is full of **. They promise one thing but don't deliver. Save your time and money and use Travelocity or hotels.com. Stay away from this company that won't honor their OWN advertisement.

I booked a hotel through Priceline. I experienced an issue with the accommodations to which the hotel quickly apologized for and offered me a discounted stay per night to compensate me for. Upon checkout the hotel gave me a copy of the credit; however Priceline is dragging their feet on providing me the refund to my Mastercard. I am being told that the refund can take 7 to 10 business days to hit my Mastercard. This is the 10th day and my bank has no sign of a credit to my card.

I booked a hotel through Priceline.com and the day of our trip I pulled up the details and saw a link to click for hotel details. I clicked it so I could see the pictures of the rooms again and noticed that the price per night was now $27 cheaper than what I had booked it for. I called customer service and after a 10 minute wait on hold I was told that even though I saw the cheaper price I was not eligible since he could not see that price on his end. I asked to speak to a supervisor and he said he didn't have one. I asked him if he had a boss and he told me "yes." So, I asked him to speak to that person and he very sarcastically responded that that's not what I had asked for since the title of his boss wasn't "supervisor" but rather a "customer relations representative". So not only was he arguing with me he resorted to being snarky!

I contacted Priceline after noticing my credit card had been used to fraudulently purchase an airline ticket by someone I did not know. I was informed when calling Priceline that the ticket was non-refundable and could only be refunded for the 24-hour window after it was purchased. This is, as stated by Priceline, a broad sweeping company policy for which there are no exceptions.

My wife rented a car from Priceline and they gave her a price and we paid for it thru the site. When my wife got there the Budget Car Rental told her that they can't give her the car for that price cause it cost more a day. So my wife said no and went somewhere else and got a better deal so they still charged her after she called them but my point is there are so many people getting ripped off by these people. Why don't we all get together and open a lawsuit against them so these so call sites with great deals have to pay back everybody's money they stole back. Feel free to contact me at **.

Priceline charged $1122.08. The hotel gave me a receipt and the charge was $902.80. The response was they are calling the hotel to make sure that they don't make mistake giving a receipt so no one sees how they are being charged.

I bid on a hotel room in Halifax with Priceline.com and quickly found out that it was at the Westin Hotel in Halifax. Service was top notch; the room was exactly what I paid for, was very clean, 2 double beds, bathrobe, and very quiet. Would recommend this method of economical travelling: bidding on a hotel room. Thanks Priceline. Will use your services again.

I purchased airfare, hotel, and rental car for a trip to Florida. Four weeks prior to the trip, my husband had retina surgery and were told he cannot fly for up to 10 weeks. We had purchased travel insurance, I contacted both Priceline and the insurance carrier and am getting the runaround about a refund. I feel that I am giving ample advance notice and am still waiting for the insurance to send me the claim form.

Booked a room at Super 8 in Danville, Ky through Priceline. When we arrived at Super 8 they had no rooms and our reservation was for the following week. Priceline would not refund our money or change our reservation to a day we could be there. We are very unsatisfied to put it mildly. They refused to accommodate us in anyway, and became rude when we refused to buckle. The hotel said they didn't have the option to cancel or change it. We got the runaround from both sides and will never use either again. Don't use a booking agent, you can't get your money back.

I booked what was supposed to be a 3 star hotel through Express Deals in River North Chicago. I was assigned to the Inn of Chicago and then discovered reviews within the Priceline site that states recent travelers have experienced stained carpets, stained toilets, insect (bed bug) bites, horrible smells, no heating/air conditioning, worn furniture, gross carpeting and so on.

Booked a vacation package through their site. The day of my departure, my fight was cancelled. I spend 45 minutes on the phone with Priceline asking them what my options were. Priceline Rep answered, "Ok sir, so you want to cancel your entire vacation package?". I said, "No, my FLIGHT was cancelled which I am supposed to be on in two hours. Is there anything you can do to help me?". "Why did you cancel your flight, sir?", asked the Priceline Rep to which I said, "I didn't cancel my flight, the airline cancelled the flight". He again asked, "Did you contact the airline company directly to cancel your flight?".

This my trip number **. I booked a ticket on Priceline and one of the flights was canceled because of bad weather so they gave me credit for my trip. I paid 907.00 for domestic flight. They said if I want to rebook my flight I need to pay 350 dollar.

7-day due at pick-up 322.65 tax incl. Due at drop off 470.12!!

I booked a reservation at 12:34am. Check in date - 5-9-2015. I wanted to check out the same morning at 6am but the check-out date was chosen by Priceline for the 10th which showed only after the transaction was complete. Priceline refused to correct the problem in spite of the fact their application functions improperly. I have used Priceline for 10 years and dozens of reservations but never again.

I booked 2 rooms in a hotel through Priceline a month in advance for a family vacation. 1 Week before my arrival when I called at hotel, they said they did not receive the complete reservation and have only 1 room reserved for me. The hotel mentioned they are overbooked and cannot find a room now since we booked via Priceline. Priceline service has been very slow in resolving the matter and they fail to move my reservation as desired into a different hotel too. It is very disappointing that they don't even call back to inform the status in this case and you have to keep checking with them if they found an alternative.

Booked online thru Priceline... first bid was rejected. It automatically selects other areas in the vicinity of selected location. No way around it. I bid up and it selects a motel over an hour away from my selected location. I called them and they will not attempt to fix this. So now I'm paying a super high fee to Priceline and my room is an hour in the wrong direction. To top if off, you call to talk to someone to hope fix this and they can't even speak English. Will never ever use Priceline again and will never recommend Priceline to anyone unless they wanna get ripped off!!

We missed our first flight and they cancelled our returned flight instantaneously. Sat at the airport for 4 hours talking to representatives and supervisors and my only solution was to pay an additional $1900 yes 1900 for a round trip flight when my whole vacation package only cost me $1300. They have hidden fees coming out of nowhere. Had me call my airline but due to me purchasing from Priceline, they couldn't help me. So I missed my departure flight and they also cancelled my homecoming flight. They were rude and not helpful. I ended up buying my flight tickets directly online and lost my money I spend with Priceline. I also had to call the hotel and car reservation to confirm Priceline didn't cancel them. You're welcome Priceline for our 650 dollar donation to your company.

Stole $150 from me and just say oh well. Booked a room out of state 14 days ahead of time through Priceline. Paid for the room on my bank visa. I received a confirmation soon after, opened it in my email and all seemed good. When I got a couple hours away from my destination at 1:00 am, I opened my mail to put the address in the GPS. The confirmation had turned into a sales ad for rental cars. I didn't know my hotel name or my confirmation # so I logged into Priceline and tried to find out the confirmation #. After plugging in all of my info, name, email, credit card, dates, etc., I get an email saying there is no confirmation found. So I tried calling, after flip flopping through the automated system for 20+ minutes, I just grabbed the first room I seen.

I booked a trip with Priceline for the 22nd of May to 24th of May for a total fee of $880. Due to upcoming military engagement I considered canceling the trip to use it for a different trip. I called Priceline to see if I can use the trip for a different trip in June but the representative told me that the trip is non-refundable, non-cancellable and non-changeable. But if I could call the airline I might be able to do so. I called the airline and they said I could cancel the flight and use it within one year for another trip but I will pay a $400 fee to do change it; but I have to call Priceline whenever I want to do that. I called Priceline to use the flight for a different trip and the rep I spoke with told me that the trip was not cancelled and can not be cancelled even though the airline told me it has been cancelled and I could use it for another trip.

We had a horrible experience with a recent reservation, using my father's name and credit card. We reserved 2 nights/2 rooms. The hotel, Townplace Suites in Laredo, TX, treated us terrible when they noticed we booked thru Priceline. Priceline refused to help us nor did they seek to satisfy us as a loyal customer.

I recently had to cancel a trip that I had booked through Priceline (air and car) due to flooding at my home from a hot water heater that had exploded. I had purchased the additional trip cancellation insurance, so I thought it would not be a problem. Not only was Priceline not helpful in any of the cancellation process, after filing the paperwork and sending documentation from my insurance, the claim was denied by AON trip protection. During this very stressful process of canceling and changing trip reservations, I was continually redirected to numerous "customer service" people who offered no help but to give me another number to call.

If you are traveling for the US Government, do not use Priceline. They do not break down hotel costs for expense reports and they seem to add a fee. I phoned them to get the breakdown. Their customer service seems to be foreign-based. They read from scripts and--as usual--do not stop for questions, but talk over you until they finish their script. This is quite annoying, not to mention--useless. Again, do NOT BOOK THROUGH PRICELINE if you need an expense breakdown.

I use Priceline on a regular basis to book flights, hotels, and rental cars. I have used name your own price a few times and had decent luck with it. However just recently I used it to book a hotel for a 3 star hotel. It said the average price was 130. I put in a starting price of 60. It accepted my bid and showed me my hotel. The hotel I had just paid for was available for 47.00 through regular booking. So they ended up charging me even more. They state it is supposed to save you more but it ended up costing me even more money. I talked to a few other people I knew who had used it and they said the same thing happened to them. Priceline needs to fix this. They say they will save you money but instead their system doesn't check for lower fares, they just charge you more.

They put the little clause at the end, so that customer can't change the date or the rate. I started with not so great deal and I can't even change the date of staying, rate, or canceling. I have called the Priceline and the hotel back and forth and hotel referred to Priceline and Priceline won't do anything, just because the little clause I did not read when booking...

Priceline is unforgiving if you mistakenly push the wrong button that completes your contract and sends the itinerary "to print" (within seconds)..... There is no going back! I called to retract the information within 5 minutes to rectify my mistake and was told by customer service was a contractual agreement (I stated I was willing to pay an additional amount to Priceline to accommodate the one way drop off I requested)... After an hour back and forth with Priceline customer service and a short time with the rental car company... who stated, Priceline ONLY had authority to correct the reservation... I am still being held accountable for an honest mistake. Their customer service is lacking in compassion... The responses are read or typed from a scripted menu. I will never book with them again.

Priceline allows you to go thru the entire process of booking a trip, up to and including authorizing payment after submitting your credit card info only to find out that the actual vacation package is NOT available. IN speaking with one customer service rep, I was informed that the hotel was booked... another rep told me the flight was booked. While waiting for a third representative to contact my bank (at 11:00 PM) to remove any/all authorizations, I checked both the airline (for the specific flight/seats) and the hotel and discovered that neither was booked. Customer service was less than helpful... the site is a waste of time!

First, I would like to make it known that for hotels and rental cars I have never had a problem with Priceline. I was always happy with the service and felt I received a good deal. However, with airline travel, if you are using a debit card, stay away! I am accustomed to having a hold placed on my debit card for larger purchases, but in all of the instances the hold was removed once the actual payment was requested, thus not looking as if I had been charged twice for the same service. So needless to say, I was extremely shocked to review my bank account online today and to find that not only was the hold still showing (from 4/27/15; today is 5/1/15) but also the actual charges came out today as well.

I booked a reservation through Priceline.com three months in advance from my trip. A week after making the reservation, my arrival date changed to arriving one day early. I thought this would not be a problem because it was only a one day difference. ** answered the phone when I called Priceline.com and he could hardly speak English. I explained the situation and he said it would not be a problem to change my reservation for one day. After I thanked him, he changed his mind and said he can't change my reservation. I was confused because he just offered to change it for me.

I bid my price for a hotel in Frisco/Plano, TX... and got a hotel room in The Colony! Had I known that The Colony was the hotel I was to receive, I would never had bid it. Customer service confirmed it was Frisco/Plano... but said oh, The Colony is included. REALLY!?! Never again!

3 day rental. They made return date 3 days and 1 hour and charged for another day. Returned within 3 day 24 hr period. Said we should of read the return time and known it was off. They would not refund - Verified with Hertz only gets pd. for 3 days.

Priceline's Customer Service was very rude. They would not allow me to speak to a supervisor or anyone else, they just kept telling me they had no options. Very unsatisfied and unhappy. I will never use Priceline again.

So I rented a car from them and plans had changed. In the reservation I had listed the passenger who was flying with me under as the driver because he has a credit card. Well he was not able to make it and I called to see if we could put me as a driver. They stated that they cannot make any changes so basically they stole my money and I'm out of a rental car for the weekend. I have tried to talk to several people there. And all they can say is that they are sorry and one representative agreed when I stated that they are ripping me off. I still do not understand on how they can get away with this sort of thing.

We booked a hotel room through the AAA website on February 28th for one night. AAA uses Priceline as a host or vice versa. When I got to the hotel I was told that I had reserved two hotel rooms which was an error. I tried to cancel that extra room with the Fairfield Marriott but was told that since I booked with a third party I would have to call AAA. At that time of night the only people available in AAA were Roadside Assistance. So I called my credit card company and issued a dispute for the extra charge. On March 28th my credit card reversed their temporary credit pending investigation. I was told by them that Priceline had issued me a credit, which was a lie. Nowhere in my credit card statement is there a credit. My credit card then reversed the temporary credit and I had to pay for it. I have since been going between Priceline and AAA getting handed over to so many people and departments that I have lost track.

On 4-15-2015 I used Priceline.com's Name-Your-Price tool to book a hotel reservation in Little Rock, AR for May 22-25, 2015 in West Little Rock for our child's event. We do not have much money. I am disabled and my wife works full-time as a caseworker, but between our monthly bills and health insurance, copays, etc... well, we strive very hard to make ends meet, but we budgeted. And we saved our money ($280.09) for this special occasion for our child's event in Little Rock. Priceline.com was chosen because I believed they were an honest company and from their commercials. I was only looking at options that were listed as "(Little Rock West)" in their description and that was selected as my location in the search criteria. When my offer was accepted, I was notified of my hotel and the hotel is listed in the area, "(Midtown)" in the location description. This is not what I requested.

I travel each week for work. Last week I changed hotels 3 times due to POOR, UNHEALTHY conditions and the PRICE that Priceline charges for these DUMPS are HORRIBLE!!! I want ALL of my Money BACK!!! Hilton - UNCLEAN ROOM. Wyndham - ROACHES and heating system that made noise ALL night. This week, Holiday Inn Express - FILTHY, slow leak in shower, bed not clean

I just booked a trip to Ontario for a wedding in July 2015. The fare was stated as $1,176.66 all in for 2, and the charges were converted to USD, THUS my credit card was charged $1,480,30 CAD. I booked on Priceline Canada, and apparently I missed their statement that the quote was in USD, yet nowhere on the printout of their "Your Flight Details" does it state in which currency the charges would be charged to my credit card. The difference is $303.64. I contacted Priceline directly, and was advised that the website did state that the charges would be in USD, and that if I cancelled the reservation, I would receive no credit, due to the airline rules. While I loved using Priceline in the past, never again!

I made a booking for a hotel room and had an issue and had to cancel it… First I contacted that hotel that night to cancel it and then called Priceline to make sure it was being canceled and returned advised me that I would only be returned half the amount even though I called the hotel that day to cancel and after the website said there was flexible cancellations.

I purchased 2 flight tickets from Priceline.com for a flight from Auckland N.Z. to Sydney Australia with Virgin Australia for $411.00. When I arrived at the counter to check in I was told this price did not include the baggage costs and I must also put my carry on in the hold. I was then told I must pay $475.00 for the 3 bags. Now I was ready to pay 50.00 for each bag being $150.00 but $475.00???? In any event I had no choice and paid.

I went looking for prices on a rental car. I was looking for Thrifty and somehow the website brought me to Avis. I didn't realize this at first since I had no intention of actually renting right then without looking around first - all I was looking at was the prices. Some websites for other products have required you go halfway through the process of actually buying to get a grand total and I thought this was like that. Somehow I ended up renting this car and then upgrading it while trying to see the price of a bigger car. What I did not know was this cannot be undone after and you cannot cancel your purchase. Then when you call them, they don't have anyone who can truly help you, you actually have to WRITE them.... This company is nothing but a scam on more than one level and I would steer clear of this website... I googled Thrifty in my state and was directed to this site and it was the worst thing I could have done.

Last month I book a room at the Residence Inn Marriott in Indianapolis, IN. After finalizing the reservations I receive my itinerary and noticed that the dates were wrong. I called the Marriott and changed the dates no problem. This month I used Priceline once again to reserve a room with Extended Stay America in Indianapolis, IN. After receiving my itinerary, I noticed that the dates were not correct once again. So I contacted Extended Stay American. They tell me that they could not change the date and that I needed to contact Priceline. So I contact Priceline the tell me that they could not change the dates and that Extended Stay America had to.

I booked a hotel room for 1 night in Dallas Texas. I entered a wrong date so I called to ask if I can modify it. The person that I talked to said that she will make a 1-time exemption for me since the reservation I made is non cancelable but only 50% will be refunded, and that's only if I make a new reservation to replace the one that I cancel. So I did but after a few hours, I received an email, a breakdown of the cancellation fee. Apparently, for a room that cost $87, I have to pay a Customer Penalty Tax and Fee of $9.46, PCLN Customer Penalty Nights of $78.44 and a change fee of $43.95, then they refunded me with my room that cost $87... So I still owe them 131.95 just for canceling a one night room of $87. How ridiculous!

Done.

I booked a flight using "make your own price." And understood it would put me on a flight as a "standby." Unfortunately the nearly $300 trip was for less than a 36 hour stay!! I asked if I could keep the return flight if I paid for an additional ticket to fly myself out there since I wouldn't have time to vacation (5am departure), and was told I'd be listed as a "no show," and my return flight would be cancelled too, with NO MONEY BACK. When asked were this was on the contract they said "non changeable, non transferable, non refundable." However, they CLEARLY cancelled MY FLIGHT without refunding me, even though I was going to use it. SCAMMED OUT OF $300!!! And all WITHIN THE 24-hour window they give to make corrections. My advice: USE THE AIRLINE... choose your OWN time... it's WORTH IT to use the extra money the airline charges!! Do NOT support these kind of businesses!

I booked a hotel at Priceline and got a confirmation letter. But the hotel can't find my reservation at that night. I had to pay over 200$ to find a bed to sleep. Asked for a compensation. Priceline said sorry but they can't refund. Conclusion: Priceline sent confirmation letter to their customer without notifying the hotel partners. And they treat their customer like garbage even it is their fault!!! Never use Priceline again unless you want to get fooled like a pig.

I booked a room with a double bed well in advance of my stay---the arrangements were confirmed. Once at the hotel (in an unfamiliar city) I am told that I have to stay in a room with a single bed. Given my travel arrangements---this is unacceptable. I called Priceline and was essentially told, "Take it or leave it or accept a refund." After traveling all day and being in an unfamiliar city, what good does crediting my card do me? I relied on Priceline to find me a hotel room and to stand by our agreement. Instead, I got the "BAIT N SWITCH" and the brush aside. I travel a LOT with large groups and am responsible for plenty of hotel bookings. Priceline really blew it on this one. I will repost if Priceline calls me back to rectify the situation. Stay tuned. Signed, Fighting for a space on the bed! What a joke this has been.

4/16/15 - While researching rental car prices I entered a bid of $46 dollars per day at Priceline.com, then provided the required credit card information and initialed the box confirming that I was aware of the terms and conditions which is required BEFORE they accept or deny the bid. I then clicked the button that reads: Buy my reservation. My bid was denied as too low and it was suggested that I go back and change my bid. I then clicked the "previous" button to go back to the bid page and changed my bid to $51 for a total of $359.50 with all the associated taxes, then clicked "buy my reservation" again. At that point I was charged $444.50 for a reservation of $64 dollars daily plus tax that I did not agree to at any time.

Booked car for 1 week with Enterprise (San Antonio River Walk) through Priceline. Purchased collision insurance through Priceline $11/day. At pick-up counter, offered better coverage at $15/day. How would I know that upgrading the insurance didn't cancel/replace insurance obtained through Priceline reservation. So 2 days into rental, I'm charged for BOTH. Angry because called Priceline & called their insurance co... No refunds, No early cancellation... Nothing can be done about "terms & conditions". Buyer beware. I was suckered. Never using Priceline again. They're very deceiving about what services are Priceline's and what services are the vendor's.

Accidentally double book 2 different hotels for same day, called to cancel one. They did not cancel or considered a refund!!!! Really upsetting!!!!! Priceline never more!!!

I placed a bid for a hotel on Priceline.com for a hotel in Las Vegas. When placing bid, you select the location you would like by checking a box next to the description. I checked the boxes: Las Vegas Strip North and Las Vegas Strip South and entered my bid amount. What I ended up getting was a hotel off the strip that doesn't even have a casino! I believe when you check a box that you would like a hotel on the strip it should be on the strip! When I called Priceline customer service, they said “Well, if you increase the size of the map, you can see that this hotel is included in area.” I looked and sure enough there is a spike on one side of the shading that indicates where the hotels are located.

Made a reservation using 'Name Your Own Price.' I was very adamant about my dates/flexibility to travel. I reviewed my itinerary to find they DID NOT honor my request! I know their policies and stuck to it - they did not! I phoned Priceline - they gave me some ** answer. No refund! Crooks and thieves! ** that place and everyone who works there

Don't ever use priceline.com on your mobile phone while you're on a road trip looking for a place near you. It will not be for the current date but the price for a date somewhere in the future. I basically was on a road trip looking for a place to sleep. I was pretty tired and booked a night assuming it would pick today's date by default. But it didn't. I noticed at the counter of the hotel when I tried to check in. So I called priceline and asked them for the simple favor of changing the date to today. They said they couldn't do it, the manager at the hotel would have to do it. So they called him while I was on the phone but the guy at the front desk was no help either and didn't want to change the date today but charge me for another night (today) instead.

I was quoted $9/day for car rental with Economy. I bought the car insurance through Priceline.com. Total was $44 for the car and $77 for insurance. However, when I arrived in San Jose, Economy said that if I did not use their car insurance, there would be a $5,000 deposit. And if I did buy the insurance, there would be $950 deposit. The car rental was $52/day, not $9. There was nothing on the website about an additional $41/day for the rental. It said it was an estimate, but a difference of $400+???

I requested to reserve a room for the current date, put in my information, and paid in full. When the confirmation page appeared, my reservation was two weeks out. It was almost impossible to figure out how to cancel from their automated system. None of the given options cancelled the reservation. I pressed zero to hopefully speak to customer service and I finally found the option to cancel.

Room that I purchased was supposed to be equivalent to holiday Inn express. The room was with Econo Lodge. The room was a smoking room and I have terrible allergies. Not refundable. This sucks!!

I booked a hotel room through the Priceline Name Your Price. I offered a price, they countered with a higher price which I accepted. Turns out, it would have been cheaper to walk in and do the hotel's best rate. My biggest complaint was that I reserved a 3 star hotel and got the Clarion Hotel in Chambersburg, PA. The hotel was most definitely not 3 stars and I'd say it was awful. 1st floor room was actually downstairs in a partial basement floor. Walls were paper thin and could hear every word from the couple in the adjoining room and from the hallway.

We booked a hotel room through Priceline past midnight on Friday for the Sat night after, then I got sick and could not make the trip. We could not get a partial refund from Priceline even cancellation was made with less than 12hrs. Priceline is designed to steal your money, not to help make your trip easier. Why do you need to book with Priceline? Why can't you call the hotel directly? When booking with Priceline, want it or not, considering your money is gone minimum $25 if not entirely. I would never use Priceline again!!

I had 2 windows open comparing prices. Clicked on the wrong window and booked. As soon as I realized I made a mistake, I call customer service. Their response was I can cancel if I rebook they will charge me a cancellation fee. The cancellation fee was the price of the room...

We had reserved a car at Charles De Gaulle Airport in Paris for April 5, 2015 with Europcar, confirmation number **. When we arrived we were told we did not have the insurance and wanted to charge us an additional $29.00 or more a day for their insurance. As you can see, we did have your insurance and have been charged on my American Express card the $44.00 dollars it cost. I would like Priceline to send me a credit for this amount. I would also suggest that you not have any more dealings with this company as they were very rude and kept ignoring our requests.

Name your price tool on Priceline is excellent idea in theory, however, when you get a hotel outside the area that you chose then they are not upholding their agreement. The hotel they assigned me was one I specifically wanted to avoid so I chose an area that does not have it included as a possible hotel you can get, yet I still got it.

Myself and my partner have used Priceline in the past few years several times a year. We were always pleased with the accommodations and the accuracy of the reservations. On April 7th we made reservations for the one night during our travels back from Florida. Unfortunately the results were not pleasing at all. You advertised hotels in the area i.e., Marriott, Hilton, etc. in the 3 plus category. I realize that you didn't promise one of those chains, but I would expect them to be in that category.

I planned a trip to Las Vegas for the nights and then to Los Angeles for the nights. We had picked up our rental car, drive to Los Angeles, and called our hotel to let them know we were running late. Only to find out that the hotel I booked weeks in advance was not available to be booked. Priceline has already taken over $300.00 from me. When I called to ask what had happened, they explained that their secondary company had messed up. I never got an apology or anything from Priceline. Instead I got transferred to their secondary company for them to tell me that they had sent me an email about their mistake. They sent me the email 8 minutes before I called.

I booked two night with Priceline when I visited Athens, Greece. I used "Name your price" and get a room which was more expensive than booked directly from Priceline website, and even much more expensive than hotel.com. Because I completed my booking until midnight and I couldn't contact them until the first day I checked-in the hotel (to get the wifi)! And when I contacted them I was not able to claim their best price guarantee because I cannot contact them before midnight I check-in! I cannot claim anything from them even for the next day!

Made a reservation with the Super 8 in Acworth GA thru Priceline. They billed me up front on my credit card. When I printed off the confirmation it said in small print that it was non-cancelable. Well as it turned out, I needed to cancel 6 days before the reservation. Called the hotel, they wouldn't refund, said I had to call the people I made the reservation with and that was Priceline. Called Priceline (they are in the Philippines), wouldn't help at all. Couldn't get a supervisor. Revisited the site and the same hotel and it said “you can cancel up to noon on the day before”. Priceline is scamming you - be careful - in fact the rooms were cheaper with a cancellation guarantee just 3 weeks after I made the initial reservation.

I made a mistake in booking with Priceline. I immediately called to correct my mistake. The customer service was horrible. They would not let me talk to a Supervisor or were able to give me an email address to their Executive Services. People make human mistakes. It was so frustrating dealing with a company that refused to assist their customers. It was about the money.

Don't book with them if you want to sit apart from your spouse. 2 flights to get to our destination. Long part of both flights we were put in seats apart from each other. Both flights which were 2 1/2 hours long. Car was so small and it wasn't the compact. Second time giving them a chance. Ended up getting another rental that cost 500 more and tickets so we could sit together, 2 times you're out... You can find better flights cheaper yourself and better rental deals direct... A big negative!!!

I went on Priceline and bid on a rental car. Ended up changing my flight time and when I called the rental company I was told to call Priceline which in return said they couldn't change my arrival for the pick up time for the same day. People have to change their flights all the time. You would think they would be a little more accommodating being in the travel business.

So for two months I have been working to cancel my reservation with Priceline for my car rental, because I found that the company itself would make the reservation for half the price. I have spoken with Priceline several times, emails and phone calls as well as National the car rental company. Now while National is more than willing to cancel the reservation, the funds are held by Priceline, who continuously uses stall tactics, stating "National has to let us know that we can cancel and you won't be given an answer until after you drop the car back off."

I tried to squeeze in a trip to see a dying friend in WV in the beginning of March. I was going to fly from CA to WV on Thursday, be back Saturday. It was iffy because of reports of weather coming in, and he lives in an area that he can snowed in and stuck. So I bought the insurance. Well they got snow, and was called morning of departure and told that even if I came out there would be no way he could get out to see me. So I called Priceline to cancel my 600$ plane ticket and almost 200$ hotel bill. I was told if the airport does not close on any leg of the trip they will not refund or apply funds to another trip in future.

On April 4th 2015 my family had tried the bid your own price for a hotel room for New York! We made a bid on standard room (should mean 2 dbl beds) no it was one Dbl bed. I immediately called hotel and Priceline! Hotel said it would be another $59 per night to upgrade. This was not what I bid on nor did Priceline even give me an option to make that choice until they accepted that offer. I am Traveling with 5 people when asked to accommodate wanted more $ would not cancel so we can book a correct hotel within my budget. I also explained putting 5 ppl in one room with ONE bed dbl could be a fire code. I have used Priceline for 11 years booking flights and hotels. Every hotel if you call a standard room is 2 double beds. They would not do anything for us. I explained this is a hazard for the hotel and when I thought they said standard room like we have booked before then that meant 2 dbl beds. This is also a fire hazard.

To be honest, they don't even deserve a 1 star. That's giving them more than the their customer service deserves. Being in the military, I get moved around a lot, and it so happens I flew from Virginia to California and made large transactions, resulting in my card getting shut off for possible fraud. No big deal, it's common. But around this time is when I made a flight from Northern Cali to SoCal for my pregnant wife to go see family and for work. I made the flight - no problem through the Priceline website and everything went great, made the purchase of the ticket and that they would send me an email, life went on. Or so I thought. This is where trouble comes in. A week from my wife's flight, she reminds me to check the time for her flight. I oblige, only to find that there is no email. I never received any type of email. Nothing, I checked my three email accounts, spam, trash, everything. Didn't receive anything.

I booked a Hotel via express deals. This particular Hotel was advertise in a group of having swimming pool. I took the picture in the Priceline site with this Hotel and the line saying that included breakfast, gym, swimming and business center. When I realized that it did not have a swimming pool I tried to cancel or switched for another Hotel. I wanted to pay more, but did not get any help on this... The Hotel I got was the first one, even though I pressed another express deals bottom by accident. This Hotel was advertised as having a swimming pool...

I had purchased a ticket for my fiancee through Priceline, to visit me in Canada. Unfortunately a few days before her flight, she was informed about a passport issue that was not her fault and beyond her control. We simply asked and pleaded with customer service at Priceline to have her flight moved up by a week or two so that the Passport office could rectify their error. We even offered to pay a fee in terms of a penalty. They refused to change the date in any way, shape or form, and have basically stolen $600 from me. The experience with them has been appalling overall.

Be aware! I bid for a rental car on Priceline.com. Note: Their bid page never says anything about no cancellations or changes. I was charged over $300 on car rental because I had to change my dates. You cannot change dates and don't know that until after you have already paid for the rental.

I been charged four times without my permission. I called to cancel and they said there is nothing they can do. This is the four times they charged my credit card. Horrible experience!! STAY AWAY FROM PRICELINE!

Checked rent-a-car rates with various sites including Priceline. Priceline could NOT get me a decent fare/price on a car in Milwaukee. This was on April 2, 2015 around 4:30 p.m. CDT. Checked again around 5 p.m. and still could not get a decent rate. Finally made a reservation with Atlas at a much better rate. Went to the gym and when I came home there was a reservation in my e-mail from Priceline at a rate of over $153.00 for 4 days in an econobox. I was paying $122.40 with Atlas. I called Priceline and the lady on duty couldn't do anything. Called Barclay Credit Card and they couldn't do anything either so at this juncture I have to bite the $31 dollar extra charge. No one was helpful nor could they do anything, the old Adolf Eichman excuse, "I was only following orders". I never much cared for Priceline in the past and for sure I will NEVER use them again!

Recently I've booked a number of company trips through Priceline however after several experiences with their customer service I will no longer be utilizing their services. Most recently I needed to change a simple last name on a reservation because I did use my maiden name in error. When I called in to make the change which was an absolute must PriceLine charged me $30 for this. Prior to calling PriceLine I had spoken to American Airlines who confirmed this would be a simple change, I just needed to do the change through my booking agent. Priceline informed me it was their policy to charge the $30. It seems like an easy way to nickel and dime your customers who have spent a couple thousand in just 2 short months. With that being said I will book directly through the carriers from now on.

I wanted to cancel my room through Priceline. I found out after I booked the room that there were extra fees and parking fees that were over the top. They should give a person a rough estimate of the extra charges. The hotel said it is easy for Priceline to cancel... but Priceline absolutely refuses to do so!!! I called them several times and they won't return my calls. I will NEVER do business with them again!!!

I called Priceline to cancel a flight reservation that is flying out of CLT on May 14 to Boston. It is April 1st so the ticket can be resold. I did the name your own price. I recently got hired with another company and can't take off during the probation period. I called to see if I could get a one time courtesy but no one cared. Only caring about keeping money. Situations happen that forbid you from doing things as planned. Worst company I ever dealt with. From the customer representative to the supervisor this company doesn't put the customer first.

I actually rate Priceline negative stars. I am in the military and tried to book my flight with 'name your own price' and when it came to negotiating, it charged me $700 for a plane ticket I didn't even know what the times were for. (They ended up being during working hours). They don't tell you the times before making you pay, and I find that extremely ** up because I'm in the Navy, and I only have so much money. I called for customer care and they did nothing to help me. So now I'm down $700 and can't see my fiance who I hardly ever see, all because I used the money for the plane ticket on a non-changeable and non-refundable ticket that I had ABSOLUTELY NO IDEA I was purchasing already. Screw Priceline, no one should ever buy from them!!! RIP OFF!!!

I booked a trip to Jamaica two days ago. I went to another website to review the resort and found out that the hotel I booked is smoke free. No where on Priceline.com did it say it was smoke free. I called the resort to confirm. They told me that is smoke free . But I could go to the parking lot to have a cigarette any time I wanted to. So at 61 years old, at five o'clock in the morning, I have to walk to the parking lot to have a cigarette. The person on the phone told me, “yes, ma’am.” (in the reviews I read, you can smoke a joint anywhere at the resort but not a cigarette). I called Priceline.com to try to change the hotel. They said they were sorry but there is nothing they can do. I know that at most hotels you can cancel in a certain amount of time. I do not want to cancel our trip. We only go once a year. I just would like to change the hotel even if we had to pay more. Please Help!

I booked $4600 worth of airfares with priceline.com. They took not only the cost of the airfares from my account but they also took an authorization of the same amount essentially leaving me $4600 overdrawn. When I called to ask them to release the authorization, they advised that they had no knowledge whatsoever of the authorization. They were also very rude and spoke to me as if I was an inconvenience to them. They also went so far as to say that my bank were the ones that had double dipped. Very very poor experience and needless to say, I won't be using them again.

I made the mistake of making a car reservation for my daughter through Princeline trying to get her to my mother's funeral. She was too ill to drive the car. When I tried to get a refund I stayed on hold for 45 minutes and finally had to give up. Their policy is a simple cold refusal to give any refund regardless of the circumstance. Fool me once shame on you; fool me twice, shame on me.

Priceline flatly refused. Here is how the conversation went: (Me): "I need to cancel my reservation I made a few minutes ago." (Priceline): "Sorry you can't. You should have called two days ago." (Me): "But I had not even made a reservation then." (Priceline): "Sorry. That is our policy." Just so you don't think I made this up, the Priceline "Trip Number" is **. You can form your own opinion as to whether you want to deal with Priceline.

I was supposed to be charged $107.00 for 3-day rental. They billed me $132.00. When I requested an explanation from Priceline, they just kept asking me stupid questions as if they didn't understand English. They were obviously just trying to frustrate me so I would hang up. This is the second time I have been taken advantage of by Priceline so I am DONE. Last time, the car rental agency gave me a car that smelled so badly of cigarettes I had to drive around in 30 degree weather with the window down so I wouldn't choke to death. Obviously the rental agency was going to give the Priceline customers the worst thing they had on the lot to drive. I have decided Priceline is just not worth the aggravation. I will no longer use them. POOR CUSTOMER SERVICE!!!!!

I booked a triple room at IHSP in Santa Barbara, CA for the night of 3/28/15. Upon arrival, I was shown a room that was bare except for a bunk bed, a mattress on a floor, and a small end table. Folded on top of the mattresses were bed sheets. There was a mosquito flying in the room. And the window blinds were broken to the point where they could not be fully closed. I immediately left the converted home. After securing an actual hotel room, I returned and informed IHSP employee ** that I would not be able to stay in the offered room. My request for a refund was, of course, denied. I do not feel that IHSP should be advertised as a hotel room.

It was our first time using Priceline, highly recommended by other people. Unfortunately our experience was horrible, we booked a room in the Huntington Newport Beach area not knowing that the Priceline would put us as far out 25 minutes away from the water. The hotel is fair, but it's right next to an airport, how relaxing could that be question. When we contacted Priceline, she told us there was nothing they could do for us after we asked to be upgraded. We wanted to upgrade our room and location, and that was non accommodating. She was unable to do anything. She spoke directly from a computer, she might as well have been a computer. Got nowhere, very unhappy.

I had an AD that said JFK $65/ night. I went and booked it on my phone and when it was done it said I was checking in VT. I immediately contacted them via chat and they told me it was non refundable. This website is a scam. Through no fault of my own, but for a one time courteously, they would give me a refund of half the amount IF I book another hotel. Why in the world would I do that?

Priceline.com seems to operate with deceptive practices. I had never booked with - Name your own price - and thought I'd bid on a 3 star hotel in Davis, CA. When I bid again I thought the 3-star request was still there and ended up with a 2 star hotel at more than if I had booked it directly through Priceline or another site. I explained this to the customer service rep, and they would not change the conditions to the same hotel with a regular booking at the same price. (Regular booking included free cancellation - and now they said they would charge me the 1 night fee). I will be disputing this and would like to warn people not to use Priceline.

On August 20, 2014, I bid a hotel room in Lahaina, HI for our 20th anniversary on February 24, 2015. I bid 150 per night with 3 1/2 star ranking or higher. I got the bid!! When Priceline informed the location, it was a RESORT in downtown Lahaina with additional fees per day and a cleaning fee, when I checked out to be about another 20-25 per night. They had wired internet and it was a quite old resort.

I purchased a vacation package for my husband to visit his son in Spokane. One ticket, round trip and a hotel room. So the day I try to confirm Delta tells me he is on standby and does not have a seat. I email Priceline and they tell me it is of no concern to them, I need to deal with Delta – sorry! My husband makes it to Spokane and finds his hotel is nothing like the Priceline description, he did not want to look for another hotel and it was clean so he opted to stay. Here is the clincher - I receive a message from Priceline during his return stating he changed his reservation and they were no longer involved and he needed to deal directly with Delta (which they had already made clear). I was worried sick about what had happened. It ended up the plane was delayed!

Purchased 3 stars hotel since it was informed me that 4 stars. This was my first and last time that I have been booked a service through priceline.com. I do not know why I did not make my booking through booking.com, hotels.com or Expedia as I have been doing in the last decade.

It is a standard for travel agent to find plane seats that would be located close together to accommodate a family booking a vacation. Especially if you indicate that you are traveling with a four-year-old child. We got three seats spaced throughout the plane. We had to contact the airline to change our seating arrangements. Priceline customer representative said that their website finds the cheapest seats on the flight. Well not after you have to pay extra $20 for every seat on a domestic flight. They said I had to go through the airline and pay extra to the airline to change my dispersed seats for the preferred seats located close together.

Priceline is a joke, and I will not be doing business with them ever again. First, the NYOP option saved me all of $15. I know, right? What huge savings. Second, when an issue at work arose that interfered with my flight plans, they would make no exceptions at all. I read and understood the terms that the flight is not changeable. However, I got a $15 discount, c'mon now. I would understand their unwillingness if I had gotten $100 off, or even $50; but $15 freaking dollars off and they can't make an exception. I even offered to pay the difference, or some sort of fee, and they still refused. Considering I gave up a lot of authority of when I fly and how many connections, etc etc, for ONLY $15. (I just can't get over that...) I think Priceline or the airline (American Airlines) should throw me a freaking bone.

I booked a flight with Priceline online for my itinerary to be changed. When it was changed, the return flight time did not work for me so I called to change it. Everything was changed and in order or so I thought. When I arrived at the airport I was told that we did not have tickets to or from our destination and that Priceline did not put in the order for our tickets.

On Dec 2014 I purchased a ticket for my parents to go to Mexico (round trip), they were supposed to fly out Jan 7th, but due to my dad was hospitalized from the 4th to the 7th late night with follow up appointment, he couldn't fly out till a week after. I tried talking to customer service and after they asked me for the doctor's name and hospital he was in, they still didn't changed the date or cancelled it to get another one. I got another ticket through them and I'm still trying to get some of my money back but I don't think they are going to. Never book through Priceline again, worse experience ever.

I recently used the "name your price" tool on Priceline flights. When I began my search I entered the dates of 5/1-3/2015. No flights matched my bid so a box popped up with suggestions of how to modify my flight. Above the options for modifications it gave you an option to change your date so I changed my dates to 4/30/15 and 5/4/2015 so that I would be at my destination during the time frame I needed in case my bid landed me a redeye flight. I was given a redeye flight for my initial dates, exactly what I was avoiding. After speaking to Priceline management the only solution I am being offered is to pay $200 to cancel my flight. Apparently when you change your dates they do not honor it unless you start the entire search over.

Be very careful reading the disclaimers on this site. I have a family of 5 and needed a hotel for 2 nights. I used the "express deal". The disclaimer states that rates are booked based on double occupancy. It also states that your CC will not be charged until you speak with the hotel and any add-on needs are met. Where this is unclear is the CC is charged as soon as the hotel agrees to the price not any additional requests or needs. I called the hotel and they were only able to provide a rollaway bed and 2 queens. Not the end of the world, but not what we wanted to book and now we are stuck! I will not use them again - worth a few extra dollars to know what you are getting!

Never ever I use them again, very bad experience. They don't give you any confirmation page to confirm before they charge you. The coupon they send, it don't apply. What bad company. Never use it.

I booked a hotel in Chicago to visit my husband on his birthday (he's been there for several weeks for work). I wanted to bring our small dog because we have no kids and she is our family. I spent almost an hour in their website picking a hotel. I wanted a decent hotel (~3 star) with a free breakfast that was pet friendly. I went through their express deals because we don't have a lot of money and I was traveling in a budget. Every hotel I looked at, I made sure to check their pet policy. The one I decided on was a 2.5 star but with an 8.0 for customer rating and their pet policy said "All Pets", unlike the other policies that stated "pet fee" or "$50 per pet" etc. I expected a company that advertises hotels to disclose this information and it looked like they had. The room was only $50/night which fit my budget, so I booked it.

I needed to cancel my reservation, and I had booked the rate that said "Free Cancellation Available", but apparently that isn't true. They advertise it as able to cancel, but in the "terms and conditions" it states that you cannot cancel your reservation. When I called to discuss the issue, the customer service rep read a response that was clearly generic and didn't answer my questions, when I asked to speak to a manager I was told that he is not allowed to transfer someone to a manager, and that if I had a complaint I had to mail it into their headquarters - which is absolutely absurd. I will never book through them again and advise others to never use them as well.

I booked a one night away stay on the priceline.com website for my husband and two children. When we booked our room we were given 3 options on the site. A single queen bed suite, a double queen bed suite or a double queen bedroom. The double queen bed and the single queen suite were the same price. We spent more to get the larger room. We booked the double queen suite because the correlating picture had a couch. When we walked into our room there were two queen beds with a partition separating them. The only additional seating was 2 kitchen chairs and 2 stools. The room was not even big enough to accommodate any additional seating and the suitcase rack barely fit. We asked the front desk and they said that they do not have a double queen suite that correlated with the description that we were given. They said that no such room like that exists on their website.

We spoke to customer service rep who verified our choice of hotel area was indeed ocean front with beach access. After our price was approved we received a email that stated we had a hotel near the mall nowhere near the beach. I called and was told well it was within our shaded area which was not true. They refused to fix the problem or offer a credit. I was told it was non refundable regardless of their false advertisement. Shame on Priceline for being this dishonest. We are disputing fraudulent charges with our credit card.

I purchased plane tickets to travel to Hawaii - I saved all my life to go, it was a big event for my husband and myself - through the Priceline site. I paid with my Visa card, buying for a Feb. 2015 flight. It was October 20th or thereabouts, then on the 22 of Oct., I got an email from Priceline to confirm I had purchased a rental car from National car rental through them. It was for two weeks for close to $1400.00. I called them immediately as they used my card information from the day prior when I purchased flight tickets. When I called to complain and get them to remove the charge (which was on October 22, 2015) they refused to give me back the money, telling me that someone had purchased the rental car .

My wife planned a trip with Priceline and they got us for almost $900 extra and within an hour I had found a deal that was way better than theirs and had tried to contact Priceline to see what they would do about it. It took over 2 hours to get to a point where they told me that since the hotel is already booked up they can't do anything about it. Sorry about my bad luck - kind of a smack in the face considering they're supposed to have the best deal and if not they're supposed to make it the best. Best rip off on the internet I found so far damn almost a thousand dollars.

NIGHTMARE. Period. I booked three tickets through Priceline.com in Jan., 2014. We were scheduled to depart in June. My husband had to come back earlier than the other two, so we had to book two separate reservation. Everything was CONFIRMED by the airline company. Then, just FIVE DAYS BEFORE THE DEPARTURE, the airline company contacted us and told that my husband's ticket was invalid BECAUSE OF THE BOOKING MISTAKE MADE BY PRICELINE'S SUB-CONTRACTOR. The airline rep informed he had no seat unless he was willing to fly to other country first. Everything was scheduled in our country with our family, especially my husband's side, and we could not delay the arrival. I had to spend 4-6 hours a day for three days trying to fix it while Priceline and the airline company blame each other, but finally we had to give up and book tickets with other airline company.

We booked and prepaid for two hotel rooms in San Juan. When we arrived at 11 pm, we were told that there were no rooms available. The hotel clerk said that they would refund our money, and provide rooms at another hotel across town. When we checked out of the second hotel the next day, we were provided with a bill -- the new hotel said that we did not have prepaid rooms.

Made a reservation at SpringHill Marriott in Corona California through Priceline. Got a very good rate but despite the fact that the hotel was half empty, they put me in a handicapped room. No bathtub, no vanity. The shower has no edges for being wheelchair accessible and water floats throughout the entire bathroom. Wifi doesn't work either. The front desk lady told me that this is the only room they have available for "this price"!

I paid extra to make the reservation cancellable. I called 4 days prior to the reservation date to cancel, only to find out I was 6 hours late. I called the hotel directly. They were willing to cancel with no penalty, but bookings.com, whom Priceline farmed the reservation out to, was not, citing my "contract" and blaming the hotel's cancellation policy. I was forced to eat that night's stay. Don't use Priceline unless you are positive that there is no possibility of a change in plans.

Dishonest and shady company. Customer service is rude and arrogant. Spoke with **, and was treated very poorly. When I asked nicely to speak with someone else he refused. NEVER will do any business with this company again.

If you are using Priceline as a base for ANY pricing whatsoever, DO YOUR HOMEWORK! We had a terrible (and pricey) experience when we used them (Renting a car). Do NOT put complete trust in them. We trusted, and were not happy AT ALL with our results.

My wife was searching for a flight or car rental to go see my daughter and her husband in the military. She was comparing prices for both however she initialed both, thinking she would be given an option to confirm. She found out she was charged for both. We called and spoke to many representatives as well as their supervisors trying to get one or the other canceled. We were given a resounding tough ** you initialed for both you have to pay for both??

After years of getting eye rolls from hotel desk clerks I decided that it would smarter and less aggravating to join hotel rewards programs instead. So I tried renting a car with them. The rate they gave me was awesome. But when I arrived for a scheduled pick up the place was closed for an hour. I had to cab it to the airport. 200 dollars more and 2.5 hours later I was on the road in a tiny economy car. Priceline refused to cancel the reservation until they could reach the company and verify that my story was true. Don't mess with them. I didn't expect compensation but an apology would have been nice.

We were guests at the Holiday Inn Hotel and Suites Tallahassee Conference Center North February 13-15, 2015. Our stay was disappointing from the very beginning. Firstly, I observed guests who checked in before us being offered complimentary bottled water. However, I was not offered any. In fact, I had to ask for it. In response, I was given one bottle, and had to request another one for my mother. I believe that this occurred because the guest offered the water were white. However, we are black.

I have used Priceline several times. If the rating is 7.0, I usually have to refuse 3 to 4 rooms before I get one that is clean. I only have minor problems with hotels with an 8.0 or higher rating. Priceline.com charges you, the bidder, an 8% fee for using their service. Rules for using Priceline.com: first, Priceline.com is non-refundable. Second, NEVER purchase/bid on a room with less than a Priceline customer rating of 7.0 rating. I prefer at least and 8.0 customer rating. Never bid/buy a hotel with no rating or less than 7.0. Third, bid on a room only after reviewing and studying the "Express Deals". You can always get the same hotel for about $3 to $5 less per night than the Express Deal price. Fourth, never click on one of their emails to "rebid" on a room. This will result in a room less than what you really want, but their "NO REFUND" policy will force you to keep the room.

I was checking on name your own price for rental cars and submitted a bid to see if it would be accepted. It was not what we wanted. I did not hit confirm and my computer went down. I received an email confirming the reservation a short time later. I called them immediately and their response was, "Sorry, nothing we can do about it. Your credit card has been charged." A couple days ago I found a better price on a hotel I had reserved. Even though it says the reservation can be changed up to March 24, they told me they could not help me. No customer service here. I will NEVER use them again.

I used Priceline to book 2 hotels room this weekend. We got to the first hotel and they told us we didn't have a reservation. They told us it was accidentally booked for Feb. 6th instead of March. 6th but this has happened before and we could just call and Priceline could update it. We called Priceline and spoke to an agent who advised us there was nothing she could do. After several calls from the hotel to Priceline telling them to change the date and they would let us in, the agent refused and advised there was absolutely nothing her company could do for us. We went into the hotel, they felt terribly and let us in the room for free. Double Tree in Niagara by Hilton, amazing!!! My 2nd night was booked properly, thank God. Never use them, their customer service is disgusting!

We made a standard hotel reservation week in advanced. No "Name Your Price" thing. Wanted to cancel due to unforeseen changes. The agent informed policy attached to our purchase will not allow to cancel. We are devastated to find out the policy they slipped in the background. I am not financially strong therefore I can't hire a good consumer lawyer to have investigate their business investigated. Shame on Priceline.

Landed in airport. Tried to get car - told to go to another location. I called ahead to new location. Told them I would be there in 10 min, gave my reservation number. When I got to site I was told there were no cars left.

Booked a hotel through their regular booking service. Paid the same rate as the hotel was offering. Need to cancel one night well within the cancellation period and was told I cannot cancel only one night but must cancel the entire booking. What rubbish! Will never use them again. Stuck with two nights at $299/night when only need one. Still fighting on!

I purchased through on Priceline a hotel + car rental (plus insurance). Had to make an emergency trip home only a day into my trip. First I called Hertz. They said to call Priceline. Called Priceline. After finally getting through the prompts get an answer. Talk to guy. Put on hold 6 minutes. Talk to guy who says it's non refundable. I ask him why I can go to any car rental location, rent a car, and cancel and get a refund early if need be. He says it's in my contract. I told him it was a ** policy and I won't be using Priceline anymore. Then I hung up.

I purchased two flights with Priceline in January and they charged me 5 times which was exactly $1,251.40. I called two days later to complaint to priceline and they were RUDE and did not help me in any means and the supervisors name was **. I then called my bank and spoke to them about the issue at hand- they started three investigations and got me $510.87 back into my account. During this time priceline kept denying that the money was taken out so I proceeded to send them my bank statement roughly around 5 times. The issue to refund $229.66 has not yet been resolved and now it has been two months.

Made name your price hotel reservation for $3000. Priceline included insurance. When I could not get airfare, I tried to cancel reservation 5 minutes later. Could not get anyone at priceline. Called american express. They told me not to worry. I assumed because I had purchased insurance it would not be a problem. Neither american express nor priceline will refund my $3000. Never went on the trip.

Made name your price hotel reservation for $3000. Priceline included insurance. When I could not get airfare, I tried to cancel reservation 5 minutes later. Could not get anyone at priceline. Called american express. They told me not to worry. I assumed because I had purchased insurance it would not be a problem. Neither american express nor priceline will refund my $3000. Never went on the trip.

When I booked the reservation I immediately got an email saying my stay was confirmed at a hotel in Kissimmee, FL. Conveniently Priceline doesn't have access to look at the same website I am looking at where they are falsely advertising.

I made reservations online for Friday night (I thought). During the process, I kept clicking on Friday, but it kept changing back to Thursday night. When I finally thought it got changed back to Friday, I submitted the form. When the confirmation came back, it said Thursday. I called within 5 minutes, and the only thing they offered me was to cancel the reservation and to charge me the full amount of the charge. They have continued to tell me to call them back, blaming the hotel for not responding. Therefore, I have to pay the full amount.

When I am told that I am responsible for taxes and fees, I accept that. To book me at a hotel that makes me pay ADDITIONAL fees upon arrival is misleading. "Surprise! This is your hotel! That will be $60 extra when you show up!" Then, to take the internet you pay for with that added hotel fee (that all guests pay for. Not free) and advertisement on Priceline's site as "free internet" is dishonest. That is moving numbers around behind the scenes to try and catch their paying customers on a technicality. Not to mention that this is NOT the first time I have been told I would be in one location when it is referred to as another "lesser than" location in reality. Probably also a technicality by being a block away from the zip code.

Booked a hotel via Priceline mystery hotel (Not bid, the price was set). I wanted Times Square area as I needed to do some shopping there and I had little free time. I paid over $200 before tax and Priceline scam charges (it's a scam since I didn't get what I paid for, not because they shouldn't charge it) when I could have gotten the hotel I ended up in for about $130. I was sent a confirmation that I was booked at the Row hotel. When I got to the hotel around 5:30 PM, I was told they had no room for me and that they were overbooked. I was being moved to a hotel in another part of town. Since I had a dinner at 6:30 and it took 30 min just to get to the front desk, I had to carry my luggage to dinner. By the time I got to the new hotel, I had no energy left to take a cab back to Times Square and so I didn't even get to do what I had planned.

First time AND LAST time using priceline.com. I found a much better price five minutes after using them--THEY REFUSED TO REFUND ANY PART OF THE PRICE for a flight two months down the road. So I called them on their "PRICE GUARANTEE", that they will refund 100% of the difference if you find a lower rate, which I easily did--$273.00 less. Their slimy, legalese way out of honoring this false claim is that it has to be the EXACT same itinerary, down to the same airlines used and same rental car. What a sleazy, non-customer friendly way to run a business. I will never use them again and will make a point to steer all my friends and family and co-workers away from priceline and to companies like cheapoair, who offered us the much better price. Priceline is a scam company.

While booking a trip online is relatively easy, dealing with customer service is not. My fiance and I booked a San Juan vacation for my 40th birthday, but our flight home was canceled due to one of the Blizzards in the Northeast. The airline automatically booked us on a flight more than 24 hours later, which was unacceptable as we needed to return home to our children. Priceline was unable to offer us an alternate flight nor any sort of refund and we were forced to spend an additional $200+ to rent a car in NYC to get us home to Boston.

I have used other travel booking services in the past, Expedia, Travelocity but recently got the runaround with Priceline. My airline trip was cancelled and the airline rebooked me on a flight the following day. This incurred unexpected expenses such as hotel and food on the layover. I contacted the airline customer service and requested to move my return date one day later since we lost a day of vacation due to the cancelled flight. They said they would normally do that for me with no cancellation fee due to the flight being cancelled however since I booked with Priceline I would have to contact them.

We booked a room through Priceline for a concert. Unfortunately the concert was rescheduled for 3 days later. I called priceline to change the reservation to the new date, even offered to pay any difference in cost and was told that not only could I not change my reservation, I could not receive a refund. I called the hotel directly and was informed if I would of called them directly, I would of been given the same price and would of been able to change the date. Never again will I use this site. Their customer service agents barely spoke English and offered us no kind of resolution except they would keep our hard earned money.

Driving in the mountains of eastern Kentucky we decided we may need to make a reservation for two rooms, one pet-friendly. The cell service was sporadic but we were able to find motel listings for the next town and found a phone number for motel reservations in the town. We called and got what sounded like a guy working from home based on the background noises. The painful process of kind of rooms, names addresses, credit card numbers etc started. At one point we lost cell service but the guy called us back since he had our phone number. Now all this time I am headed east at 70 mph and am getting close to the town.

I booked a two week stay with the express deals option for a 2.5 star level hotel. The hotel I received actually falls under their 2 star category. Immediately, I contacted Priceline with my concern and they said they stand behind their rating and I got what I bid on. However upon checking to hotel the amenities that were guaranteed for that star level did not exist. I contacted Priceline again to complain and request a refund. They called hotel to verify and agreed that they didn't keep up their end of the bargain and offered a coupon for future use. I requested a refund of money. They said no and again offered coupon. I said I wasn't interested in a coupon - I wanted refunded so I could go somewhere else. Again no refund, but offered the coupon.

I booked a hotel in Pinellas Florida. It was the Budget inn. The decried said it was clean family friendly hotel but it was far from the truth. There was bugs. The shower did not work right. The TV was not a 32in flat screen. The air or heater did not work. There was drug deals going on. It looked nothing like the pictures that was online. It was the worst hotel I have ever stayed at.

To anyone thinking about booking through these idiots, don't!!!!!! They over charged my credit card 100 dollars, and won't give me a refund! ** services and a fraudulent company if you ask me!!!!!!!!! If you plan on booking, use Redtag or Expedia, as I have had no issue with them!!!!!

I decided to accompany my boyfriend while he had several medical tests in downtown Chicago. I booked a Priceline hotel at what we could afford, got a 3 star hotel for $59. As soon as I got my email confirmation, I realized I selected the wrong date! I was in a panic, so immediately called Priceline customer service. They told me (several times) that there are no refunds/no exchanges. I told the woman that I understood that, but it was truly an error and I JUST made it maybe one minute ago.

We booked two different hotels using the Priceline app in Saint Catherines ONTARIO CANADA. The prices showed up in Canadian dollars until the purchase. For example, one hotel was $95.00 CAD and the other was 107.00 CAD. When I checked my credit card I was charged $140.00 for one and $150.00. I WAS SHOCKED! They did false advertising - they advertised in CANADIAN DOLLARS AND CHARGED IN AMERICAN. When I called the company they said it was too bad and that they were not going to do anything about it. I was shocked these people rob you, falsely advertise, and then won't give your money back. NEVER EVER BOOK ANYTHING WITH THIS COMPANY. BEWARE. WORSE CUSTOMER SERVICE EVER.

We reserved a hotel in Eau Claire, MI instead of Eau Claire, WI by accident, and Priceline refused to refund our money. Their customer service agents are in another country and are very difficult to understand. They must be told to read from a script and never deviate from it because the four times that we called, I could not find a reasonable person that could say anything else besides what was on their script. Even that was difficult to understand because of their thick Indian accents. Please do not use Priceline. They are not serving their customers with fairness and reason. They have NO problem taking your money unfairly!!!!

Bought a hotel off priceline for my honeymoon. I got here and it's a timeshare sales company. I paid a resort fee and it turns out you have to be a timeshare owner to get all of the things they said I would get with my resort fee. I would understand if they gave this stay to me for free but I paid good money and don't want a timeshare sales pitch.

Jan 15, 2015 I booked a rental car/mini van for two weeks at the Eagle Co airport ($750.88). When I went to file it I discovered that I had already booked a rental minivan way back in September 2014, same time frame/same car for $533.14, BAD ME I had forgotten. I called Priceline immediately. They essentially said tough luck! I call Budget who Priceline made the reservation with, they would cancel but I had to deal with Priceline. The other reservation was with Avis and prepaid! AVIS AND BUDGET ARE THE SAME COMPANY. I thought since I was a good customer with American Express they would help me. NO they have a "special arrangement" with Priceline. So I got screwed! PRICELINE WAS NOT THE BEST PRICE.

Advertising does not tell you that your bid does not include taxes. Actually price is significantly higher. False and misleading and they don't let you cancel. Do not expect the truth or honest service from them.

I was browsing hotel deals on Priceline and clicked too far into the prices and accidentally booked a hotel in Jamaica that I did not intend on booking at that point. I called Priceline right away but was traveling and did not have good service. I spoke with them in the 24 hour time and told them what had happened. A nice agent by the name of Kelly told me she will see what she can do and she contacted Hilton and could not get a hold of anyone and to call back in the morning.

My credit card has been charged THREE times: First time from priceline (Hertz Corporation Confirmation: **) with the amount of: $137.50 on 2/14/2015 from PLN*PRICELINE RENTAL; $55.00 on 2/14/2015 from PLN* Tours&Attractions, for car insurance; CAN $481.00 from HERTZ RENAL SYSTEMS on 2/16/2015 for car rent and insurance. I ONLY picked the car on 2/16/2015 and return it on the same day on 2/16/2015 with charge of 68.54 for one day; however, I have NOT get the rest of my money back yet!! Hope I can my money back soon, please, or should I contact my bank customer service. Thank you.

My husband and I booked our room through Priceline. This place is absolutely HORRIBLE! We had to try 3 different rooms before we finally found one that didn't have an overwhelming smell!!! It still smelled bad so we left the window WIDE open and the heat on. This place is FILTHY! The sheets and the towels were a very dingy brownish color. The closet doors were broken and didn't open and close right. The toilet seat was old and broken, and it didn't always flush good. The sink drained very slowly.