Enterprise Rent-A-Car Reviews

They asked that I send documentation that at the stated time, I was in fact at work. I faxed a letter from my company along with my time card showing that I was in fact at work at the time of the violation. After several attempts with the Citations Dept, I went to the local dealer that I had gotten the rental from. They printed out my rental agreement, truck information, and registration history and refunded me the $10.00. They said that they would contact Citations and get the toll violation cleared from my name. In February 2010, I received a letter from E470 for the same toll violation. The vehicle that the cameras caught is a Nissan with Plate number **.

Again I called Citations and, again I was told that they would clear it up with E470. In March 2010 I received another letter from E470 with the same picture and fine. I again called Enterprise Citations, spoke with Lynda and was told that they would pay the violation on March 1. On August 2, I received another letter, but this time from a collections attorney. I have made several attempts in the past two days to get a supervisor with the Citations Dept to talk to me.

I have gotten nothing but runarounds from this dept. I have no idea where to go from here. I want to talk to an attorney about harassment, and the fact that this, on my credit report, will be with me for several years. I have now been turned over to a collections attorney. Many hours on the phone trying to get it cleared. Could it possibly affect my credit/auto insurance/driving record? How do I get this cleared?

I arrived at Enterprise about 5:30 PM on Friday July 23rd all ready to rent my car. The gentlemen behind the counter hammered away at the computer and set up the rental asking for a driver’s license and Major credit card. I handed him my license and my company Visa Debit card. The gentleman (I believe named Matt) tossed the card at the counter and says I can’t take this. What? I reply. He said policy states that it has to be a credit card and debit is no good. So what do I do? I ask. He says I can’t rent to you.

Now becoming visually angry I asked him why it doesn’t say that on the site! And prod him further asking if there’s nothing I can do. He acted as though he could really care less. I storm out of the office stating that they just wasted my time. Leaving quite angry, I call the corporate headquarters where I am told that I need a Pay stub and a utility bill, and then he can rent to me but has to take a $400 deposit. Aggravated, but willing to accept that being understandable, I have no choice but to wait until Monday because it is now 5:45pm and I’ll never make it back by 6pm when they close. I live quite a distance away so it’ll have to wait.

First thing Monday morning on the 26th of July, I call headquarters again and ask if a Geico bill will do for the utility bill, they say it will. I call the Bohemia branch around 10:30am and explain the situation, telling them what corporate had told me. That’s fine he says, bring it down and well rent you the car. I head down to the branch; See the same gentleman from Friday, give him the company debit card along with my pay stub and Geico bill in hand, and the rental goes smoothly. I get a $332 weekly rate and he tells me he has a Hyundai Sonata ready, but an impala coming in about an hour if I’d like to wait. I tell him I’ll take the Sonata and we do the paperwork. He even tells me that since I had a problem on Friday hell put down that the tank was empty even though it was full so at least I get a free tank of gas. He charges $400 to my card as a deposit and I leave with the car around 12 noon.

I drive the car for the week without incident, and return the following Monday, August 2nd to return the car. Everything goes fine until the guy says that the charge will be $786. What? I exclaim I had the weekly rate. He tells me I have had the car for a week and three days so at $149 per day for the extra three days, the total is $786. I explain that I took the car on Monday and am returning it Monday, that’s one week. He tells me (are you ready for this?) that I took the car on Friday! I know when I took the car! I calmly explain what happened and that I was there on Friday but had to come back. I told him why I came back Monday (with my business partner as a witness, I might add) and he insists that the paperwork says 7/23 so that’s when the car left. Now, I did sign the rental form. The form does say 7/23/2010 in tiny dot matrix computer printing, but I didn’t notice that the date was wrong; Even if I noticed the date I probably wouldn’t have realized that it was the 26th and Friday was the 23rd.

The salesman says he has to take it up with Matt (manager, and the guy I saw both Friday and Monday) when he comes in so, he will hold on to my copy of the receipt and when it is settled hell give me a call. I wanted something to show I returned the car but he refused to give me a receipt unless I was willing to pay the $786.

Two hours later, I check my bank account and see that in addition to the $400 deposit they took on 7/26 (Monday), they also took $300 out on Sunday and an additional $86.97 about a half hour previous to my checking. Infuriated, I call the branch for an explanation and the guy I speak to says sir, you took the car on Friday, it’s impossible for you to have not taken it until Monday. Well, I am not accepting that, so he puts me on hold to get Matt, who is also the manager (and the guy who helped me).

Matt picks up and says, Sir, you picked up the car on Friday and you are being charged for it! I am appalled, how on earth can they be charging for three extra days?! How can they think I took it on Friday when I didn’t even decide on a car until Monday? If I had taken the Impala, it would be easy because it didn’t come back until Monday so it would have been easy to prove. Needless to say I have been charged $786.97 for a $332 weekly rental.

However, Mallary at the Enterprise store in Webster, NY decided to cash out the contract before it was completed, which not only tied up my all funds, some of which I had written checks against. Therefore, not only did I have a zero balance in my account, I now have a couple of hundred dollars in overdraft fees. (Had she waited until the contract's end, the money would have been there). When I brought this to the attention of Enterprise management, I received a typical, "Please call so we can discuss the details of your rental." I made three calls and got voice mail each time.

Thankfully, my own vehicle was repaired three days earlier than expected, and I immediately attempted to return the car. However, no one from Enterprise met me at the repair shop to pick up the car, even though I had alerted them (twice) to the plan. It was only after I left a pointed voice message protesting the forced extension of the rental against my will that I finally got a response (by email) from the manager accepting pickup for the following day.

I just got off the phone with one of the "managers" whose incompetency was to be felt over the phone. Her name is Tyona. She wouldn't reveal her title to me, hung up on me 3 times. I repeat 3 times, and continuously kept cutting me short even after I told her that I didn't appreciate being left on hold for 20 minutes wasting my phone minutes, just to be hung up shortly thereafter. I told her that her behavior mirrors just how much this branch cares about their customers at this location, her response was for me never to call again, or she would call the police on me and sue me for harassment.

I also informed Tyona that I had previously spoken to her managers Jose **, and Tom **. That they took our phone number down, and told us they would call us back the next day which never happened, and unless we call they won't reach out to us. I take it that this branch is used to dealing with disgruntled customers, as this appears to be their specialty of business. I informed Tyona that I was going to be notifying the better business bureau to the practices of business being conducted at this branch. Tyona was disrespectful, demeaning, and didn't seem to care about upsetting her customer.

To all customers out there: please do not use the services at this branch, they are the most unprofessional, and rudest customer service people I have had to deal with. They truly specialize in robbing their customer’s last nerves! I am upholding, unnerved, and upset. They have owed me $280 for the past 2 months, and are refusing to give me my money back.

In June I made another reservation and at the appointed time, 10:00am Saturday, I went to pick up the car. I was told they didn't have anything available and that I would have to wait until someone returns a car. I ask if they could call another office and checked if a car of my choice was available since they had done this is the past. They answered no and that I would have to wait for a return vehicle. No apologies, not even an explanation as to why I need a reservation when they don't honor their end of the bargain.

In the past, whenever the office receives a lot of request for rentals, I always get a phone call to confirm I will be picking up my rental. Now I guess being a study and loyal customer doesn't mean anything anymore. Personally that Hacienda Office needs training. Someone should remind the staff that the office is a neighborhood office with repeat business and not a fly by night LAX office! I'm filing this complaint so everyone will know Enterprise-Rent-A-car do not honor reservations.

When I took the car back, they swapped it with the comment: "Well, we are not mechanics." The fumes caused me migraine-type headaches. I had to swap the car.

Luckily, we were close to a sizable town and it was not Sunday. (I shuddered to think about being in that same situation on a remote highway in New Mexico.) I called the Oxford Enterprise office and they came to the hotel, picked up the car, and took it to a garage for the required service. Three hours later, we had the car back. There was a mild apology but never an offer to cut even a nickel off the rental contract price for the delay and inconvenience. We continued on and concluded our trip without further incident.

I'm old as dirt and have rented cars many times over the past 50 years. This was my first experience with Enterprise and it will be my last. I'll be paying a bit more but will return to Hertz. I tried to figure out how to address this complaint via email to Enterprise but gave up. I guess they don't want to provide an electronic way for customers to complain for obvious reasons. The only consequences were the loss of the car for several hours and the inconvenience of having to deal with getting a rental car serviced while in-route.

I called Enterprise right away and because I was on their insurance, they made arrangements for towing and to have another vehicle exchanged at nearest branch. We waited 2 hours for towing and finally got to the nearest branch which was only 5 minutes away. They put us in a 2010 Hyundai Elantra, and we made it home safely.

After returning the new vehicle at the appropriate time on the right day, I informed them what had happened and they did not give any care in the world. I requested a full refund which apparently was ridiculous to them, and they also kept my deposit.. Two days later after dropping the car off, Matt called me and said that the deposit was kept because I kept the car longer, which is complete bullcrap because I have it all on the contract. My sister told me to fight it because the last time she rented a car from the same branch, they gave her the same excuse about keeping the car longer before they returned her deposit.

It's now July 1, no justice whatsoever has been granted yet, no return calls, no deposit, no refund, nothing! They put both my girlfriend's life, and my life in danger by their unsafe vehicle.

Yesterday, upon returning the vehicle to the body shop, my wife left the vehicle in the body shop lot and took possession of our repaired vehicle. She then left to go to work. About 2 hours later, I received a call from Amber ** of Enterprise. She was pleasant and began by advising me that a CD was left in the rental. She then transitioned into telling me that there was some damage to the front end of the car. When asked, she stated that the front bumper underneath the grill had a small 2" crack. I disputed any damage occurring while we had the rental. Amber stated that she was "going to do what I have to do," in reporting the crack. She further stated that the last renter’s insurance has a claim filed for the repair of the damage!

I further disputed the claim. My wife drove to the Enterprise location and inspected the damage. Amber had to almost get on her knees to show the damage to the bumper. Upon inspection, I did not notice any scratches or secondary damage that would normally be seen with such a crack. In other words, the damage appeared older, and had been washed in the past. My wife and I called Nationwide to advice of the situation and dispute any claim filed by Enterprise. I also took photos of the damage. The stress, aggravation, and impact on our insurance premiums in the event that a fraudulent claim is filed against our policy for damage we never had anything to do with!

When I returned the vehicle, a damage check was performed and I was informed of a scratch on the back bumper of the vehicle below the license plate. The scratch no more than an inch in length. The manager promised to contact me before that Friday to tell me whether or not I would be billed for the damage. He then prepared an accident report which described the damage as "a minor scratch to the back bumper through the paint."

On June 17th, 2010, I received an email from an adjustor that included pictures of damages that were blatantly inconsistent with the scratch I was shown upon return of the vehicle and the minor scratch described in the accident report. The damages shown were heavy and included billing for damage to the undercarriage of the car. Again, I was involved in no collision during the period of rental. The fact that the damage does not show up on previous rentals isn't a good reason to conclude that it happened with me. These cars are moved around before they are rented again. The damage may have been inflicted by one of the employees.

Secondly, the damages I was billed for, a total of $1086.18, are very different from the damage I signed to when the accident report was created. I must also take issue with the unreasonable claim of "loss of use for five days" to repair a "minor scratch" to the bumper. In consultations with other professional mechanics, I've been advised that such a repair should not take more than two days. I am in a difficult position because I did not take insurance. However, the damages I was billed for are inconsistent with the minor scratch listed in the report. I am willing to be responsible for minor scratch merely because I have no choice, though I am in no way responsible for the heavier damages shown in the email sent to me. I wish to be exempted from the outrageous claim of $1086.18 for damages I did not inflict or agree to be responsible for.

Less than 15 minutes after I left, the manager took me out to the car but it had already been cleaned out. No one admitted to removing them and strangely, no one could remember who cleaned out the car. My items were gone. The manager took my name, phone number and a description of the items in case someone turns them in, but it is pretty blatant that whoever cleaned the car out has kept them. They will not be able to use the sun glasses but the camera was pretty nice. I am pretty upset about both the camera and the glasses, but everything can be replaced. I am more upset at how the manager just accepted the employees lack of respect for a customers property and seamed not to care. They did not even push to find out who it was that cleaned out the car telling me that I must be mistaken about leaving them in the console and to go back to where I am staying to check my luggage. I am sure that this company, being at the airport is used to people leaving things in the car and never coming back to look for it, so it is standard practice to keep what you find. But I think a customer should be given a little bit of time to come back for an item before it can be claimed by an employee. I am out about a $150 Samsung 10 megapixel digital camera that was just under a year old, and about $300 prescription sun glasses.

Mind you, I made a trip all the way back to Far Rockaway to retrieve these documents and I live in a housing--you don't pay utilities. I showed my cellphone bill, rent stub, and pay stub; and they all have my address on them and I work for the city. Wow.... The supervisor didn't even look at my papers too good. He just said no. Wow. They messde my weekend up for my daughter's birthday. We had plans, and they were canceled.

Well, over a month later, I finally heard from Melanie the adjuster in Dallas who first informed me that I had agreed to pay for the entire mirror assembly, which I had not done. She didn't contradict the receiving employee, but said the auto shop had informed ERAC that the entire mirror assembly must be replaced and unnamed ERAC employees had OK'd it. Later in a letter, she stated that the "Risk Manager" and "Vehicle Repair Manager" no names, no contact information, had "agreed with the body shop". At no point have they told me what additional damage had occurred and repairs were accomplished before I was contacted. I suspect it's the shop padding their repair fee, and ERAC employees' negligence. The adjuster has threatened me with Collections, but totally withholds any useful information, or even the reason that the entire mirror assembly needed to be replaced.

This is not the first time I have had problems with this company, but I promise it will be the last! I will never step foot in an Enterprise Car Rental again. I have had so many people and other rental companies tell me nothing but bad things about Enterprise. Do not trust them. They are the worst customer service reps and complete rip-offs. I will be so glad when their business goes under! It does no good to report them to their complaint department, they will always side with the company. Scott, their representative, told me not to believe what the other companies were saying. Well Scott, read all of these complaints about your company!

I asked the company to inspect the gas meter together immediately, but the company refused. No reason given. I demanded a few times to dispute this charge as I believed the car was returned 5/8 full and I requested to inspected the gas meter together, but all my requests were denied. I found this client services is unacceptable and unfair for me as I wasn't given a chance to inspect the gas meter together.

When I parked the car (I was already in Colorado on vacation), I saw that the license plate was expired. I called them. They told me not to worry about it. I had to get out of the freeway 3 times, because I had the police behind and I did not want to get in trouble. I sent the manager an email, but he never called me back. It's a shame. All my friends had bad experiences with them too.

I called Enterprise and was told by Shyronn ** that I signed the form which agreed to pay for damage on the car and interior to the car. I brought the car back on time and their were no damage to the car. Then Enterprise took out more money out of my account. If you use Enterprise Rental please be aware of Shyronn **, Asst. Manager at Enterprise Rental located at Powder Spring Marietta GA. A smooth talker please be aware of that person. Watch what you sign. I was told by the by the Insurance Company that I wouldn't have to pay anything. I did not ask for a rental car the insurance co. offered me a rental car. A very unhappy customer!

No one ever came to my work or called to let me know they decided not to switch cars out. I could have left sooner because I would have had car packed before I went to work. Ok, left for Corpus. Change oil light was on whole way. Got to Corpus. Low tire light was on. Also satellite went out and driver door was sticking and backing up. Brakes were squealing. Put air in tire and left Corpus. Had blow out 60 miles outside of El Paso. I could have died but nobody cares. All Enterprise says is I have to pay 4 the tire.

I told the manager the car was not serviced; before I left he said yes. I said no. And I’m not paying for the tire. Let me talk to someone over you; he said that would be Patrick. This was at 11:30. Patrick was not there. I said have him call me. It’s now 10:40 pm and he has still not called. Sounds like they think this problem is going to disappear but it’s not. I’m ** off in El Paso.

I will never rent from them again. They smile in your face and cheat you every chance they get. Dustin said that his crew was trained very well, and they told me of the daily charge. This is a lie! Shame on you, Dustin for taking advantage of people; and shame on Enterprise!

When I finally got to the shop, I was asked if I wanted to "stick around the same price as my insurance company was covering per day." I told the manager that I wanted it to be within the coverage, not around the coverage. I was shown to a Prius, but I was not given a total per day charge until I was asked to sign the contract. I expressed anger at the fact that I was being put into a car that was more expensive than my coverage would allow. I was told that they didn't have any cars available that weekend but that I could return after the weekend and exchange the car. I told them that I lived in a different area, but I was assured that I could exchange it at any location.

I took the car and complained to my insurance company, who recommended Enterprise to me, and they quickly interceded and resolved the issue to bring the rental rate down within the limit of my policy.

I had the car for a month while the insurance company was trying to figure out what they were going to do with the vehicle. However, when the coverage was going to end, I returned the vehicle at a location close to my house. I arrived before the official closing time of the location, but I was told that they sent the clerk home early and that I could just leave the keys and my contract in the box at the location. I did so.

Incidentally, the contract copy that I had was pink and no matter how many times I tried to copy it, I could not get a clean copy of the contract for my records or for my protection. Since I had to return the contract with the keys, I didn't have any record of the vehicle any more for my information or for protection.

A few weeks later, I received a letter in the mail from Enterprise which stated that there was damage to the vehicle and that I either had to pay for the damage myself or I would have to report it to my insurance company or credit card company, so that Enterprise could be reimbursed for the damage. There was no supporting documentation with the letter, not any indication of what the alleged damage to the vehicle was.

I contacted my insurance company and asked them what I should do, and they said that they would look into it. Several days later, I received a response from the insurance company stating that the vehicle had damage to the catalytic converter and that the car had already been repaired. I asked why I was being charged for mechanical problems to the vehicle and how, since the bottom of the vehicles are not inspected at any time, they intended to prove that I had damaged the bottom of the car. While I had the car, I never did anything strenuous to the car or drove it over bad terrain. I simply drove to school and back everyday. I was told again that the insurance company would find out more.

Yesterday, I was told by my insurance company that Enterprise had not filed a claim and that the matter appeared to be settled, but we agreed to contact each other if we heard anything further about it.

Today, I received a voice mail from someone in the claims department of Enterprise Rental Car and was asked to return the call to discuss the damage to the vehicle. I promptly contacted my insurance company again, which stated that they would try and handle the situation. However, I am beginning to wonder whether this is a pattern of behavior on the part of Enterprise. I have a friend who had a similar bad experience with Enterprise, but with her, they claimed that there was damage to the roof of the vehicle.

I wrote to the Better Business Bureau and the Attorney General of Texas. BBB never got a response from Enterprise and I recently found out that the state agency that covers car rentals is the DOT and not the attorney general. Yesterday, I called Enterprise for a rental and I inquired about the economy model. A salesperson admitted to me they do not carry this model because renters feel it "is too small". I asked them if an economy model could be found and she said probably not, but they would be glad to upgrade me for no charge.

Now, I am without a rental car, no money and still driving my jack up car which needs repairs and could break down any day from now and if that happens, it will affect my whole family. My daughter will miss school, the baby can't go to day care, my wife will miss school, I will miss days of pay. Why? Because these people are white and can say anything to anybody but if a black man, they do not want to be part of their joke, he get the police and call on him.

So, you can imagine my surprise when I returned the car that the agent checking me in found a small dent in the right panel that is directly over the right tire. This was such a small dent I had to ask the rep, "Where?” When he first tried to point it out to me and my wife. Had the rep told me when I first got/inspected the car, "I'll pay you $100 if you can find a dent on this car," I would have lost the bet. Bottom line: my wife and I swear this dent must have been on the car when we got it and, again, because it was in such an odd spot and so small we missed it (and, of course, never noted it on the check-out form).

Had I dented the car, I would gladly pay for damages (the bill they sent me is for $407, of which $50 of this is a "processing fee!"). However, I did not damage this car and have a real problem paying for a mistake I did not cause. Here's the worst part: Enterprise gave me a toll free number to call to discuss the claim and it is impossible to get my claim rep on the phone. Her voicemail says, "Leave a message," and when you try the system always says, "Mailbox is full.” Oh, and her greeting says, "I only check my voicemail once a day."

What type of company allows their claim rep to only check their voicemail once a day and always has their voice mail "full" so you can't leave a message? I'll tell you what type of company: a company that does not want to talk to you. All they want is your money. This is wrong and infuriating! It's not only that they are asking me for $407 to pay for damages that I did not cause. It's that I really loved renting from Enterprise for all these years. We have to go back to San Diego in November of this year and now I have to rent from another company and pray they don't pull something like Enterprise is pulling.

I know the economy is bad and Enterprise had horrific sales in 2008 and 2009, including layoffs, because of the "Great Recession”. I own an executive recruiting company and have spoken to several people laid off at Enterprise. But trying to make extra cash by wrongfully accusing their customers of damaging their vehicles is appalling. I will never rent from Enterprise again and I have sent this letter to all of my business affiliates, friends, and family members and I can assure Enterprise will lose a lot more than the $407 they are getting from me. Incredibly disappointed.

Keeping that in mind, I waited till about 30 minutes before closing because she had informed me that she had about 10-15 more reservations for the day that still hadn't come to pick up their reserved vehicles. I asked for one of the SUVs that was brought back. She told me I couldn't have it because it was reserved for the next day. Another gentleman was going to give it to me, but she said, "No, I have SUVs reserved for tomorrow and I'm going to need it." I asked about the "first come, first serve" policy, and she simply ignored me. She told me I had 10 minutes to get to the next Enterprise before they closed.

When I went to the next Enterprise, I was told that my insurance reservation should have been honored first and Enterprise does operate on a "first come, first serve" basis. The manager at the first branch was very nasty and rude and contradicted her self every chance she got and was very rattled when I brought it to her attention. If my insurance wasn't paying for my rental, I would have definitely gone somewhere else!

I had not received any phone calls from the company and had been home all day, except for a short jaunt to the airport early in the morning to pick up my mother, who was coming into town to watch the children while my husband and I were going to a conference over the weekend in Chicago. We had decided to rent a car so we could leave my mom with a car to haul the children around and also in case of emergencies. We didn't have another suitable car to drive to the city; hence the rental. I was upset, told the company that I would not be using their services again, and left. When I got home, there was one message (not a handful, not several--see above comments) from Scott, stating that they didn't have a car for us. If they didn't have a car available, then why did the website allow us to reserve one and give us a confirmation number?

This is a major glitch in the system. There should be a way that they could update their system when all the cars are reserved to let their customers know that there was no rental availability. Furthermore, there was no codicil or addendum on the rental site stating that that was even a remote possibility! This company, and this branch in particular, is headed into ruin if they don't revise their business practices. I will never use this company again. My husband and I have not figured out what to do about the conference this weekend. We may have to now find another car rental place, try to find a train that is running to the city over the holiday weekend, or cancel our trip altogether. We cannot leave my mother alone with our children without a vehicle. No parent would do that. She needs to be prepared in case of emergency, not to mention would just like to be able to take her grandchildren to the park. I realize this complaint seems minor and not earth-shattering in any way, shape, or form, but it's just bad business.

I have been out of money out of my own pocket for 4 months now, even though I did nothing wrong. I am not being paid interest on the money of mine that they are holding. Why should they get to keep holding my money and assuring me the check is coming any day?

I informed him that the contract did not state that the vehicle needed to be vacuumed before being returned and offered to vacuum vehicle and return it and was told the ticket was closed and could not do so. They charged me an additional $100 despite my objections and offer to vacuum. I carefully looked over the fine print in the contract and it does not state that the vehicle must be vacuumed prior to return nor does it state anywhere that it is a non-smoking vehicle.

I called back Enterprise after re-reading contract and was hung up on twice. I left my Jabra Speaker Phone device in the vehicle and asked them to please check the vehicle for it. When I asked to speak with the manager, I was told he was not in. When I asked for the number to the Corporate Office, I was told "We don't have the number."

I would also like it noted that when I picked up the rental it was retrieved from a nearby location and quickly vacuumed (backseat area only). Furthermore, the salesperson did not offer to do an interior "dirt/crumb/ash" inspection upon pick of the rental nor was it mentioned that it was to be vacuumed before return. I was fraudulently charged $100 for car detailing.

The employee said he would give me a KIA Sorenta. However, the Sorenta was not included in the weekend special. He said he would reduce the price to $40.00 per day instead of the special rate of $19.99 per day. Instead of getting a rental car for three days for the price of $67.82, I had to pay $139.06 for the Sorenta.

Before returning the car, I called two local Chevrolet dealers and asked them the classification of the HHR. One said the car was a compact car, and the other said it was a sub-compact car. When I returned the car, I advised the employee what the Chevrolet dealers said. They said, "Sorry. We classify the HHR as a full-size car." He handed me a receipt for $139.06 and thanked me for my business. I had to pay $71.24 more for a rental car than what I contracted for.

Again, told there was none available. She did however tell me that she could have another "mid or full size car brought to our location" I didn't have time. We went out to inspect the car. I again, asked for one of the other cars in the parking lot. She still, kept her eyes off me. I kept walking around the car and looking, and expressed my concern about the tires. They looked worn, and weakened, and two of them looked balled, and only one tire looked as it should. It was raining and I told her I was worried driving this car in "weather". She assured me that the tires and entire vehicle is inspected and everything falls into the "guidelines". Then she starts to go over insurance with me. I was taken back. It had been years since I'd had a rental and wondered about this. I said to her that I had my own insurance, and that the guy who ran into my car had his insurance that was paying for this. She told me I had two options and she recommended the premium insurance. I said no, then she handed me the forms and told me where I was declining the insurance that was not required.

I was hesitant to sign and said I was under the impression this wasn't suppose to cost anything under the circumstances. She is very good at evading and came up with an unclear answer and handed me the paper work making me feel forced to sign. The last thing we spoke of was that I again not happy with the car and it wasn't what had been reserved. I then looked at the tires and asked if she at least had an AWD for this weather, and I live in Tahoe. She said she might and would call if one came in. I was not happy, I didn't say Thank you, I didn't smile, in fact she knew I was a very unsatisfied customer as she evaded my questions about my originally confirmed economy car all of a sudden not being available. By the next Morning I was on the phone by 9am. After processing what had happened I realized that she seemed to have scammed me. I called MY insurance who assured me that they shouldn't have even asked me to sign for the "extra insurance" as they knew full well everything was covered. I called the insurance company, who was paying for it, and they too agreed and that the economy option disappeared as soon as they found out they could get more for a larger car from the insurance.

I wouldn't speak to her, and try and work it out. She actually told the insurance agent that I was perfectly content when I left with the car that I had.

First of all, I was so puzzled that she would say that, and refuse to do anything about the circumstances, yet she wants to talk to me? What is there to talk about? I did call and I asked her for her last name (later I found out she didn't give me the one listed for the company. I asked her for the District Manager's name and number. She was laughing the whole time I was asking. Then I asked her for the business license number (legally I'm entitled to, anyone is entitled to!) She told me she didn't have that information. I told her she was required by law to give it to me. She laughed, and told me she'd have to get back to me another time. I then said that's all and said goodbye. She stopped me, and in a very laughy sweet voice said "I have a couple of questions for you as well. I said okay and she proceeded to talk to me like a teenager. I'm a Manager of two Departments, I have employees, I have children, and I have never seen anyone like her in a position of Management. Really? With this economy, someone like this is a Manager? She wanted to know why I wouldn't talk this out with her.

I told her I'd already been told by her employee that she'd said "legal legal legal" contract and would not change anything. She was giggling; it reminded me of a teenage girl. I told her I hadn't called in to have a dishonest conversation with her about what had really happened. She did the whole gasping thing over the phone, laughing and the OMG’s you’re kidding me? I told her I was hanging up. She became very confrontational, which was weird since she was laughing, and I mean laughing. She asked me why I would say I was an unhappy costumer when I left I was completely satisfied.

Okay, that's where I said "I can't believe you would lie through your teeth like this Katie, as you know I was absolutely a disgruntled consumer. You knew that when I left, and you knew it well. She started laughing again and saying I can't believe your calling me a liar! Yet she was giddy and laughing. I told her I was hanging up, and she tried to keep me on the phone confronting me. I did hang up, and haven't had anyone ever behave like that in a business. She acted like my teenage daughter when she got busted for stuff. After that I drove to another Enterprise, and left work to do so to have the contract changed. I told the guy I was concerned about the tires. Well, what do you know? He checked the tires and my concern were validated. He also notices a rock chip in the windshield. I told him I hadn't even looked at the windshield, nor had Katie. He looked real close, then he put it on the contract because he said you could tell that it had already been filled once before to fix it. Thanks for the honesty young man in Truckee! It's been 20 years probably since I've ran into such bizarre nasty behavior. So, that being said I'm lucky. But words of wisdom to Enterprise.

Poor choice of an Employee pick! And watch out! She is a very big Liar! When something doesn't seem right, I wouldn't trust her. In fact the office in Turlock covered for her. And Birds of a Feather Flock together. I will repeat and repeat and repeat this story! Guess what? I am in the tourist business! That's right. I will never ever, ever, ever refer another guest to an Enterprise ever again. There was not one who would help me go over her head to even tell the tale. That alone is bad. And if there was, they covered for each other taking my right to complain out of my hands. I am still driving this car.

The manager told me how sorry she was and said if there anything she could do just let her know. Well, I got a bill for $471.52 for replacement of 2. Total Tire Units. Enterprise is saying that I cause the damage to the car tires, maybe I hit a pot hole or something. I did not hit anything with this car. I think the tires were bad when I got the car. There is no way enterprise could have done a good job looking over this car before giving it to me. And the fact that I had to have 3 different cars is saying something is wrong and someone needed to look into this before something happens to someone due to these cars. I feel I do not own enterprise anything, I had to lose time from work taken cars back.

When I spoke with the representative before I leased the vehicle I was assured the money would be released immediately. When I returned the vehicle I was told the money had been released. When I called today, the story was the total opposite and I was informed I had signed a form stating to that effect, that they were in no way at fault. I understand the written consequences of a contract, but one would think the verbal assurances of monies released would carry some weight to this effect. I will never rent from these people again. They hold this town hostage as they are the only rental agency within a 45-mile radius. Their policy is to lie, misrepresent facts, and take advantage of people in need. As of this exact moment, I am now $400 in the hole for a $54 one-day rental. There will be more fees in the next two days. I expect the total damage to run closer to $1000 by the time this issue is settled.

I feel that this is a very poor practice of Enterprise to just take the money out of a person's account without informing them of this ahead of time. And it does not say very much for him being a branch manager and not totally informing the consumer of their practice. I am not in the habit of renting cars, so I had no idea that this would happen. I think that Enterprise should look over their practices or train their staff better. The consumer is the one who keeps them in business and should not have to deal with problems such as this. I am yet to get my money back!

Recently I arrived at the Enterprise location on a Sunday and requested a rental until Friday. The young employee, Paul, quoted me prices that were within my range so we agreed upon a car. It was not until I returned the car and saw the total charge that I realized he had booked my rental, and given me quotes, for a return on that Wednesday. It turns out my rental was only being quoted for three days instead of the five I had clearly requested. Approaching them with my issue only returned circular discussions and not an attempt at an apology. The only feedback I received were arguments from Paul in why he was right because he put the date in the system himself and blamed me for getting the date in the system wrong. After renting from them for weeks on end, myself and my co-workers have come to the conclusion that they have shady business practices and are condescending. I will never again give them my business when there are always a dozen other car companies to choose from.

We took the rental car back to the same location on 9 April 2010 and received a receipt for the vehicle. The guy from Enterprise walked around the car and checked it as well as the fuel and the mileage before giving us our receipt. On 27 April 2010, we received a letter claiming the car is damaged. It took them all this time to notify us even though they have our telephone numbers on the rental file.

We know the car was not damaged when we rented it and we have called both the claims office and the rental company's manager all without success. It is a scam being pulled by Enterprise to obviously get the other dings repaired at our expense rather than their insurance, as we know for certain that the car was undamaged at the return and we never damaged it. We even have pictures of the vehicle.

I was late for work and still did not get a rental because they were very disorganized. This is not a one time experience with others and I who are there frequently. This is an ongoing problem and the only thing they can offer is apologies. Everyone knows that Mondays and Fridays are the busiest days in the business world, why can't they figure it out?

The highest estimate I got was under $200.00. I would have fixed it for $100.00 and the job required one hour top. I told Enterprise and they basically said, "too bad, we use our own body shop". Something stinks in Denmark and it isn't the cheese. I won't speculate, but the words class action sound really nice right now.

When I looked at the charges, I was charged for extra coverage! I looked at the receipt and noticed that where he had the x for me to initial was in the accept box. I feel like I was taken advantage of. I trusted the person to mark the appropriate box and not have to read the contract in the parking lot. After talking to many people, they have had the same experience with the enterprise! What a money-making scam.

And when I called, they pretty much said "our people are not deceitful" (their words) and basically called me a liar and that I should have read the fine print. Yeah. I think I will stick with my Hertz #1 Gold from now on. Also, if you look at all our previous rentals, you will see we never take the extra insurance. Oh well, nothing can be done. But what a scam.

I had a coworker rent a car from them years ago in FL and when she returned it, they tried to charge her with a bent axle or frame, not sure which now, but I'd think she'd know if she had damaged a car that bad seeing that you'd have to be in a major car accident to do that kind of damage. So I learned to keep my mouth shut and I don't rent from them anymore.

I had another rental two months ago from the same folks and I got an economy car instead of midsize with same reasoning. It is not about the size of the car, but I am entitled to get a bigger car and my insurance company pays for it. Why should I compromise? I would compromise if it is necessary. But this is how they operate. They will not give what you supposed to get. Another thing is when you promise that you will call, you call regardless of outcome. They just promise anything to get you out of there. That is not fair. I will never go there again. I’ll never recommend them to anyone.

Two months later (yesterday), we received a charge for damage to the wheel, labor, balancing. We had not been notified or called by Enterprise about this problem. I called Monroe, but they offered no solution. I called Damage Recovery and basically received no assistance. I was told I could dispute and not pay, and they would report it to a collection agency. I was also told I could talk to my insurance company and they could handle it for us.

We sustained no damage to this car while renting it. We are not responsible for the problems with this car. The problem was there before we even rented the car. I was told that if we had called Enterprise and reported it while we were on the road, there would be no problem. I did not call Enterprise as soon as I noticed the vibration because we had been told when we rented the car that they had no others available. Enterprise should be responsible for drive-testing their cars to insure there is no problem. He assured me they did. Obviously, they did not. Now, we are being held responsible and charged for someone else's irresponsibility. Our credit rating is being threatened because we will not assume someone else's responsibility. Enterprise did not do their job to insure maintenance of their vehicle, and are passing their charges onto us.

I have been an Enterprise member for years. Enterprise is the only car rental in our small town of Natchitoches, LA. Over half of the times, I have reserved a rental there, when I arrive they have no cars. I have had to change schedules each of these times. Going to Monroe was the result of not wanting to risk not having a car available for this trip. Time was crucial for this trip.

Now, another problem, another Enterprise location. I am most displeased. Enterprise apparently is no longer concerned with customer service, satisfaction and safety, and is promoting customers not telling Enterprise when a problem arises with the cars. I reported the problem relative to the safety of the next renter to follow me. I guess I should have been like the person who rented before me and not reported it. When the result of Enterprise's bad policies and lack of concern for the customer results in death, maybe they will remember their priorities.

Being too busy again, I did not contact him again. I thought it was poor customer service that he did not contact me, but I decided to just deal.

I returned the car within the allotted time frame and then about a week later noticed a charge for $266 for Enterprise. I called my insurance company and was told this was for "damage insurance" and that I would have to contact Enterprise. Well that is just what I tried to do, and believe me; they do not call, write and send smoke signals, you get the point.

I then called my cc company and I am now disputing the charges. The manager at the branch when called kept saying, "Well you signed the contract." I said I made it perfectly clear that I did not want extra insurance and that his employee must have made an error on the form. Well you can see where this is going.

I am still fighting this but they have been very rude and deceitful and I cannot even believe what poor customer service I have received. I will never rent from them again. And I will let you all know how this turns out. Do yourself a favor, rent with anyone but them.

A few days later, I was questioned by phone from headquarters, "Did you enjoy the rental?” and, “Had you turned in the car?". I answered, "Yes, the car had been turned into Rockland office the next day”, and to verify with Miles. I subsequently found out that Enterprise had turned into my credit card company charges for a total of $613.59 for a one-day rental. I verified with Miles that he had sent an email. I then phoned Manchester and talked with Mandy who admitted the overcharges and when I asked how that happened, she replied someone had failed to follow through with the email from Miles.

I requested a copy of the charges be mailed to me as my fax machine is not working. It took another three days and one more phone call to Manchester with Ryan to finally get the charges reversed. This is to state that in the past I have done this one way rental from/to the same locations with no problems and always received a completed contract statement at the termination point. The "recent changes" in procedure where remote locations can no longer access airport files is unacceptable and I will find alternate transportation, not Enterprise.

Properly, the customer must be able to complete his or her rental contract upon turning in the car and receive a completed contract statement then, and there! Your failure to have provided for that is symptomatic of corporate indifference to the needs of the customer. I'm disappointed!

At first the clerk told me my bill was over 200 dollars. He absolutely would have taken my money if I hadn't told him that charge was wrong. He grudgingly tinkered on the computer, and came up with a new total of 40 dollars plus change. I told him I was expecting to pay a lot less than even that. His "manager" was hovering near by, and came up and start tinkering on the computer too. She then told me that I owed 70 plus dollars!

After expressing my discontent at having been verbally misled the previous day, the manager went through several rounds of reducing the now 70 plus dollar bill. By then I was completely appalled and felt like I had stumbled onto some scamming operation. They kept telling me that they wanted me to be happy and kept reducing the bill. The situation was so strange that by then I was willing to just pay and get out the door.

They eventually charged my card 40plus dollars, and then supposedly refunded another 27 dollars on my card. That would make my resulting bill around 12 dollars which was about what I was expecting in the first place. So far, the 40 dollar charge has shown up on my card, and the "refund" has not. They also still have a "hold" on another credit card for 100 dollars until my insurance company pays their portion of the bill. Their actions have made me very distrustful, and I am somewhat expecting them to misuse my card.

I was ultimately charged 40 dollars (plus change) for a rental car that I was misled to believe would cost me around 6 dollars per day out of pocket. I was supposedly refunded 27 dollars, but the refund has not shown up on my card yet. My credit card has a 100 dollar hold on it, and I am concerned that this Enterprise location's inconsistent method of charging will result in them misusing that credit card.

I was told that I could not rent the car if both of these were not purchased. What I want to know is, if these two services are "optional" and Enterprise paperwork states "Damage waiver is not insurance. The purchase of damage waiver is optional and not required in order to rent a vehicle". Then why was I forced or told that I cannot rent a car unless I spend more money?

The guy that I was dealing with never explained why I had to add the damage waiver. He only said "you have to". I even took it upon myself to spend my own money filling up the fuel tank upon return. I received no reimbursement and was never told I could return the car without having to spend money out of my pocket.

To top it off, they hit my bank account for $250(deposit) resulting in overdraft fees! I still have yet to see the $163 they owe me put back into my bank account. When I called about this, they really could care less and told me that I'll be getting the remainder of the deposit put back into my account. Basically, don't rent from them. It's a nightmare!

It doesn't make any sense. All they have to do is give her insurance company the bill and they will immediately receive payment. I have called them several times, her insurance has called them several times, all to no avail. They say they can take as long as they want to submit the claim...years, even, I was told by one of their so-called specialists. I wonder how many people they do this to, then just keep the deductible for as long as they want without paying any interest on the money they are holding.

I would like my refund and I keep getting the same excuse. According to the manager and corporate office, it depends on supply and demand. They say that it's the same value if you booked a flight. No, it is not. If you ride a train or take the coach bus, it is not the supply and demand. The rates stay the same. The advertising is false. I would like my refund and I don't see why I should not receive a refund for being overcharged.

It was December 1, 2009 when I was at work and got a call from the same lady that I dealt with when I first got the car. She stated that she needed to give me another car and take the car I was currently using. I informed her that I was getting my car back the very next day, in less than 12 hours, but she insisted that they had to have the first car back. She came to my work and stated that she was in a hurry as well as she knew I was since I wasn't on lunch or break. She had already started to mark down damage on the car before I got a chance to meet her in the parking lot. When I got down to talk to her she was almost finished and she said to me that she was finding a lot of damage from the previous user. I took a look at the paper she was filling out and saw that there were a lot of damages.

The very next day, December 2, 2009, I had to go to work so my husband took the car to pick up my car at L.B. Smith Ford Lincoln Mercury, and since there was an Enterprise on site he was told he could just leave the car there.

He drove from New Cumberland to Lemoyne. When my husband went to give the key to the Enterprise representative the representative was extremely rude to him. The guy walked around the car and stated to my husband that there was a dent on the car that wasn't marked down previously. My husband explained that we had the car less than 12 hours and didn't drive anywhere except home from work and then to the Enterprise location. He also told the rep working for Enterprise that there was a bunch of damage when the car was given to me. My husband refused to sign anything since the damage was not ours. My husband left the site and accidentally left the papers in the car. When he told me about this I immediately called Enterprise and they directed me to the Damage Recovery Unit. I spoke with a rep and they told me that there was nothing reported and that unless I receive something in the mail not to worry about it.

On February 5th I received a letter as well as the bill from Enterprise for $962.92. After looking at the bill I saw that they charged me for two dents, loss of use, a depreciation fees, and administrative fees. On the letter dated January 29th, 2010 it stated that I needed to remit payment within 10 days. I made a call to a guy named Mike S. who was the representative that was working on my case in the Damage Recovery Unit and asked what I can do to dispute this. The guy was extremely rude and short with me. He told me that if the payment wasn't in the office within 10 days that they were going to send me to a collection agency.

I asked Mike if I could get a copy of the reports to see what other damage was reported that day and he said he was not able to release that information to me. I also asked if he could send me pictures that were taken after the previous user returned the car and after I returned the car. Mike said that they only have pictures of when the car was in the shop getting fixed from the damage I caused. I was told that he would email me the pictures without a problem. I waited and waited and still no pictures. Since I am looking into buying a house and need to keep my credit in good standing, I had to make the payment in full which I did. Along with the payment I also sent a letter stating that even though I am making the payment I am not accepting responsibility of the damage on the car. The payment and letter were sent certified to Atlanta, GA and delivered February 15, 2010. I have not heard anything since. I do not accept responsibility for this and feel that I was set up to take a car that they knew was damaged.

From the start before handing the car over to me, I was told that the car was in good to go. I inspected the car on site and had to call the agent to note damages that were on the car body but did not check the tires. I showed the agent the dents and scratches on the outside of the car and black marks on the inside of the interior near the left rear door. The paper work did not note the damage, I made them note it on my contract. We did not note the steering wobbled when I got up to 55 mph, as soon as I took the car on the freeway.

By the time I noticed it, I had no choice but to continue because of my father's condition and urgency for me to be there. My brother in law worked for a car rental as a mechanic for a few years. He told me that tire pressure is the only thing that is required to be checked. I used the car only to get to my parents home and back. I do not speed and I am a very careful driver. You can check my driving record. I have rented many cars due to the fact my wife and I travel all over the world. Once I arrived at my parents house, I parked the car and did not use it again until it was time to go back to the airport. I checked the fluids before I too left and notice that the windshield washer fluid empty and I had to fill the reservoir at my own expense. Again, I did not inspect the tires closely. This car had been supposedly checked by "experts" as ready to be rented and safe.

The main rub came when on my return trip to the airport in Little Rock, the wobble on the car got worse and I incurred a flat tire less then a 1 mile from the Little Rock terminal. I had to roll on the flat tire to get the car safely off the freeway because I was three feet off the freeway and there was no place to safely change the car tire. I was able to get off the freeway and change the tire. I changed the tire myself because by the time we got somebody here to do it, we would have missed our flight. As it was we barely made it with fifteen minutes to spare.

They now want to charge me for the flat tire as my fault. There was a puncture in the side wall but there was no damage to the fender or undercarriage to indicated neglect on my part. But the simple fact it had to be due to normal wear and tear of the car. I know for a fact that I did not hit anything nor run over anything on the freeway. I do know how to work on cars and know the importance of maintaining the car. The tire could have been pinched in my effort to get the car safely off the freeway or the tire could have been damaged on a previous renters use. They held up returning $707.00 until they took the tire to a "supposedly professional" to determine what type of damage there was.

The assistant manager Skyler, offered an e-mail by this supposed professional tire expert. They are basing their charges on this e-mail that this is far from a legal document. The flat tire case has gone to their Damage recovery unit and we don't know where that will take us yet. But I am not paying for the tire. In these economic times, they are going to take a number. I am definitely not recommending Enterprise to anyone. I am also filing a complaint to Enterprise and the Arkansas consumer affairs office.

My advise when renting a car, inspect it yourself, note on your contract any dents scratches/dings also the interior however slight and don't take their word that they don't look at small dents. Pictures are worth a thousand words. Take pictures of the car front, back, sides, underneath and the engine if you can. Check the fluid levels yourself. Inspect the tires noting the condition and pressure also the hub caps and/or rims.

When you first get on the road, report to the rental agency any problem with the steering wobbling or the brakes not working properly or anything else. Make the call ASAP so that you can get the car back to them for an exchange and not be charged for any possible problem. The key is the more you provide yourself with information about what you are renting, the better you will be protected. Don't assume anything. Because the Enterprise airport office in Little Rock did not notify me of the two charges of 300.00 and $404.00 they charged concurrently in the same day they over-drafted my bank account and caused over 100+ dollars in overdraft fees.

When I went in the next day, the day that I needed the vehicle, I was charged $46.00 per day. More than three times the online price. Now I had assumed there would be a bit of an increase by not booking online but three times before? That is plain and simple robbery. The manager was not in and I needed the car so I took it up with the manager when I returned two days later.

The manager, Casey, told me the weekend special was only for Friday through Monday. Yet when I booked it again just to see, it let me book Sat-Monday at the $13.99 price. She said that the online was wrong. I told her that she better take that up with whomever takes care of the online booking because if a customer is told one price and comes in to find it is actually three times more, they will not be happy.

Casey told me that I didn't have to be mean. She didn't see mean. I spoke with her area manager and he said that the $46.00 was the price for that day, just like hotels have different prices between their online and walk-in prices and I said but not three times more! I am waiting on the corporate office in St. Louis to call me back. They charged me more than three times the online amount of $13.99. I should have only paid $31.90 total and I paid $104.88.

Two weeks later, nothing. So I called and he said the supervisor was on vacation and had not had a chance to look at it. Another week, still nothing. This time the accounting department moved to a new office and had not gotten around to it. Two more weeks passed and the accounting department is still getting "situated" in their new office. Anytime I wanted to talk to someone, I got a voice mail and nobody ever called me back. Finally, one month and 10 phone calls later they refunded me.

The local store did not have the decency to contact me; their corporate office called me. I had a feeling something was going to happen because the Enterprise employee didn't seem very happy when I declined the insurance coverage. I will never rent from them again. Enterprise car rental wanted me to pay them $148. I have not seen the damages. The picture looks blurry. I can't tell if that was the actual vehicle I rented. There is no proof. I don't know how they get away with this. I see that I am not the only one.

Well, it rained the day after we got this car, sometime between the day after it rained and the next, we noticed a large amount of water on the drivers side, on the bottom of the car. It went from the front to the back, pooling in the back. We called Enterprise and told them that this had happened. They said they were going to make a ticket and we should go to the nearest Enterprise and get a new rental when they are open. They were closed because this was on a weekend and after hours.

Monday came around and we turned in the car to get a new one. The employee informed us that we will be charged for the damage to the rental. We didn't cause this damage and it seemed to be a pre-existing problem. Our insurance company tried to fight it but said that since it's not bigger than our deductible (they are charging just under 500$), that there isn't anything they can do for us. Now we got a packet in the mail that says we need to pay them within ten days. Nothing, not even a phone call before this.

They have no proof that we caused the damage and we have no proof that they caused the damage, yet its okay for them to accuse us and go on with charging us? I'm very sure that this car was previously damaged and they knew it. It's not something you would know just by looking at the car. How do I fight this? They actually claimed that we left the window open when it rained. When we argued, they said that we must have driven though a puddle when it rained. A puddle, like you can drive and not hit one when it rains? Please help! Water damage to the bottom left hand side of the inside of the car.

He called once, I lost his number and sent another note for him to call over 3 weeks ago and no word. This is from a company who claims they pride themselves on customer service. My employer is guaranteeing payment for a rental for my job and they are refusing to rent me a car because of this balance. I have not gotten job assignments that are not within a walking distance or a reasonable cab fare. Because of this, I am having great financial problems. They don't care. They said I don't have to pay but I will not be allowed to rent even if my company is guaranteeing the payment.

The car was returned on Tuesday around 3 p.m. and according to the instructions she was given. A friend was with her when she returned the rental car and rode in the passenger seat. My daughter received a call from Aaron at Enterprise around 5 p.m. (2 hours later) stating there was a crack in the windshield and this would be charged against her insurance. My daughter and the friend who rode with her were adamant there was no crack in the windshield.

I called Aaron and asked for a description of the damage and he indicated there was an 8" to 9" crack running the length of the windshield along the passenger side. I asked if the crack was obvious and he said it would be particularly visible from the passenger side inside the car. I advised him that the car was returned with no such damage and that it could be attested to by a passenger who rode with her to return the car. I advised him that if there was in fact a crack in the windshield, it did not occur while in my daughter's possession.

I told him that the Collision Center was not a secured area and since he did not pick up the car for two hours after it was returned, it could have been damaged after its return. He said that was in fact true but we as the "renter" was responsible for any damage to the car until which time Enterprise secured the vehicle. I called the branch office and spoke with assistant manager, Lindsay, which was useless.

I got basically the same response from her as from Aaron. She advised me that a claim would be filed with my insurance and it did not matter that the car was not in a secured area for two hours before Enterprise picked it up and that no one was there to assess the car upon its return. She even said that my daughter should have returned the car directly to an Enterprise office if she wanted the car assessed upon its return. I told her my daughter was not told of any other location or method of returning the vehicle other than to return it to the original location she had secured it from. She said, "You always have the option to return it to an Enterprise location."

It seems logical to me that if you picked up a car at a specific location and were told to return it to that same location, you would not even consider returning it anywhere else unless you were specifically told to do so. I explained the situation to my insurance company and told them I wanted to dispute this bogus claim. I feel that this is an extremely unethical business practice by Enterprise. Since this has happened to us, I have heard of the same thing happening to other Enterprise customers. I truly believe that this is a common practice by Enterprise. They get away with it because the insurance company does not fight these claims since they are considered minor. I can't even get my insurance company to dispute the claim since they said it would cost more to dispute the claim than to just pay it out right. Also, since Enterprise has my credit card information from the rental, they will get their money one way or the other. I will never do business with Enterprise again. Future "renters," beware!

I sat with them until EMS came at which time I was put into an ambulance to wait for a tow truck to get the car out. In the meantime, the water was rising and coming into the car. Also the airbag did not deploy. The wrecker pulled the car out and said there was no damage to the car and if I felt comfortable it would be safe to drive. The EMS personnel tested the brakes for me and said they were working fine. I followed them to the next exit where I proceeded to bail as much water as I could out of the car and regain my composure. I called Enterprise and they said all the locations were closed for the holiday and they could not get me another car until the following day. I guess they wanted me to spend the night in this car in the middle of nowhere.

I was so distraught, I just got in the car and drove it on to Roanoke, VA. The weather was horrible. I hit massive fog (with no fog lamp). I got to Roanoke at 2AM with 3 inches of water sloshing from front to back in the car. My clothes, Christmas presents for my family were all soaking wet. Fortunately things in the trunk were dry. The next day my father, brother-in-law and cousin checked out the car and found the tires were slick and were furious. We went to the Enterprise location in Roanoke and the man there checked the car and said he couldn't believe they let this car go off the lot in that condition. He gave me another car, Chevrolet HHR, which was wonderful and treated me with respect and concern. The Wilmington office, however, treated me as if I was a criminal trying to pull something over on them. I will never again use Enterprise and will never advise any of my family or friends to do so.

I have since contacted the enterprise location here in Wilmington and complained that I feel they should pay for my dry cleaning ($25), Christmas gifts ruined, $50 cash in a card for my nephew that was just gone, and reimbursement for the rental. They say they are not responsible for the weather conditions and will not comply. However the condition of that car was deplorable. Especially for a woman setting out on a 6 hour drive alone. I feel I should not have to pay for this rental and I want complete reimbursement of $234.00 plus the items I listed above.

I left and thought everything was fine until 12/28th around 5pm. He called me and asked me to call him back in 10 minutes, so I did but he did not answer the phone. Someone named ** told me that they just want to make sure I am aware that I am still buying their insurance which is $21 per day. I was shocked and told my wife and we checked the contract they gave me. I found out he let me initialed to buy their insurance but the contract said the car should be returned by 12/18. So I called again to try to talk to ** why this happened and ask if I can only pay the insurance from 14th to 18th and cancel the rest from 19th until January 7th (which is the rescheduled finish time from the body shop for my car). He told me no way because he claimed he called me on 19th and 22nd to my cell phone. I checked my cell phone record and even from VerizonWirelesss website and could not found his number. Since my English is not very good, I let my wife talked to them and was told to work this out the next day.

So we showed up on 12/29th and tried to talk to ** and his manager, **. We showed them our usage minutes detail from VerizonWireless and asked them if they can cancel the insurance from 19th until 28th. But the process was so painful. At first, we were told they do not need to call us because the contract will renew automatically no matter if we knew we were buying the insurance or not. They called us because they think the insurance will add up to a lot of money and they want make sure we are capable to pay. After we told them if this is the case, we need to return the car immediately and was very upset and will try to complain to her boss. She said she will take 5 days payment off. So finally she let us pay 11 days insurance. I am complaining because this experience was so painful and we were treated like hell. We do not think we will do business with Enterprise again and we will make sure our coworkers and friends know this experience too. I feel sorry that they got such kind of staff.

Since the time of the initial letter from Enterprise, I have received several violation notices from NJ EZ-Pass. I have called, emailed and faxed Enterprise several times to explain to them that I was not the renter of this vehicle and to please notify NJ EZ-Pass that I am not responsible for the violation. But Enterprise has still not responded or appropriately resolved this with NJ EZ-Pass. The vehicle in question has an NY license plate number **.

I lost my job in October of 2009 but due to our daughter's medical condition, still needed a car to get her back and forth to the hospital. Through scrimping, saving and selling stuff on eBay, I have been able to keep up the payments on the rental. Everything has gone along fine until yesterday, when my wife received a very threatening phone call from a women we had never spoke with before from the above office named **; who told my wife they wanted $400.00 or the car back by noon on Dec. 17th (today) or they would report the car stolen. I'm sorry, but isn't that a little extreme for someone who has been a good, loyal customer for the last 6 months? We have kept in contact with the office on a weekly basis and made regular payments, but you're going to report the car as stolen?

This morning my wife called ** at the Enterprise to tell her we had the $400.00 and would be in to make a payment. At that time, ** told my wife that we still owed an additional $20.00 on top of the $400.00; but we could pay that on Monday, Dec. 21st and that would be fine. At that point, my wife asked ** about the details of the agreement, which where we would pay $400.00 before noon on Dec. 17th; pay the additional $20.00 on Monday, Dec. 21st and that would bring our account current; and everything would be fine and we could keep the car. This is what ** told my wife. I was sitting right next to her and heard the whole conversation. She told us we could make the payment at the Enterprise location at 803 W. Colorado Ave in Colorado Springs because it was closer to our house. We were told to see ** to make our payment. I don't know what **'s last name is; she would not tell my wife.

We went down to make our payment in good faith, that everything had been straightened out. We gave ** our last $400.00, at which time he said he needed the key to check the mileage on the car. Upon coming back into the office, ** informed us that he had been told by ** to take our $400.00 and take the car back. Now it is my understanding as per ** that we only owe an additional $20.00 on the account after paying $400.00 and she is refusing to give us the car back after she told us there was no problem? Conveniently, she was out of the office when my wife tried to call her to ask her what was going on. Did I mention Enterprise took $100.00 out of my bank account on December 15th? In the last week, we have paid your company $500.00. I have been told by your own representative that we only owe $20.00 on the account and now this ** person has blatantly lied to me and my wife, cleaned out my bank account, and taken our only source of transportation away with my daughter having a terminal disease. It's eight days before Christmas.

Could this person be any more heartless? I pleaded with ** to at least let us get through the weekend. I explained that I would come in as we agreed on Monday, Dec. 21st, pay the $20.00 we owed and turn the car in at that point so I could make some other transportation arrangements. But I was told, "No, we're keeping your money and the car." Needless to say, I am completely disappointed in your customer service. The complete lack of competent professionalism your representatives employed in this situation is appalling. They could have been honest with us and told us they wanted to take the car back and we would have made other arrangements and brought the car in. But they felt it necessary to lie to us, take every penny we had and leave us in a medical situation with no transportation and eight days before Christmas!

What can I say? Completely heartless! This ** person must have no concept of compassion and human understanding. I can only hope she actually finds it hard to look at herself in the mirror as she thinks about the way she treats people. I will be sending copies of this letter to the BBB and the local media here in Colorado Springs. The treatment my wife and I received by your company today is uncalled for, abusive and as I said, appalling. To lie and be openly dishonest in business is about as low as you can go. The consumers of Colorado Springs have the right to know that this is the way you treat your longtime, valued customers. I hope your Christmas is better than ours is going to be!

On Friday morning (11/17), I went to start the car, and it would not stay running. After some discussion, I waited 15 minutes and tried again; and the car started and ran fine. I drove to Wheeling WV and back to Pittsburgh with no problems. Sunday, 11/29, I departed Pittsburgh at 12:30 pm, heading to Albany, NY. GPS indicated our arrival time at home to be 8:30pm. I stopped once for gas and coffee after about 2 hours, then stopped in Wilkes-Barre, PA at about 5 pm at a restaurant for dinner. On leaving the restaurant, about 6:30 pm, the car refused to stay running. I waited 10 min and tried several more times. Still, it would not run.

I called Enterprise Car Rental Customer Assistance (6:50 pm). They first said they would send a replacement car. Then after a long time (5 min) on hold, we were told there was no office open locally, so we would have to go to an airport location. They took my cell number. When the Customer Assistance called back, we were told the only location we could get a car was Allentown, PA (1.5 hours south - wrong direction!) and that we would have to take a taxi there, and Enterprise would reimburse our expense. We were also told we had to stay with the car until a tow truck arrived. I asked for a northern location, but I was informed we had no choice, except to stay overnight in Wilkes-Barre and wait for the local office to open. I refused that option, as several of our party had to work on Monday morning.

The tow truck and taxi (a van, because we had 4 adults and much luggage) arrived about 8:30pm. I then was told we had to pay in cash for the taxi, so I walked to the nearest ATM in a Wal-Mart and withdrew $200 cash (and was charged $4.50 fees. I arrived at Allentown airport and paid taxi $185. Enterprise rental agent greeted us with the statement that they were trying to locate a car - did not have one ready yet (10:00 pm). Finally, I located a Chevy Malibu (smaller than the Dodge Charger) - not cleaned and no gas. We stuffed our luggage in and had a very uncomfortable late ride home. Arrived in Albany at 2:30 am. I took the Chevy back to Enterprise at 12 noon on Monday, 11/30, to be told that they would only reimburse our taxi, nothing else for our trouble. I asked for a supervisor, and she told me they would not charge me for the rental and credit my taxi cost on to my credit card. I left at 1:00 pm.

On Thursday, 12/3, I realized that my daughter had left her portable DVD player behind the rear seat in the Chevy, and we were so tired we missed it when we unloaded the car. I called the Enterprise office, and I was informed they did not have it and that I must have left it elsewhere. When I protested that I knew exactly where it was left and suggested someone must have found it, she said she would check and call back. I received a voice mail later in the day saying nothing had been found. I called back at 3 pm, suggesting that the DVD had surely been there and perhaps, they should check into what was happening with their staff. I was told that if I continued to complain, they would "take back" the credit on my card. When I called the National Customer Service office to complain, they referred me to the local area manager, who has not returned several calls.

We will never rent a car from Enterprise again. My wife and I have been renting a car off and on, over the last 37 years and this was the first time this trick has ever been attempted on us.

I disputed the $500 charge on my card. Months and months later, they called me to tell me I would no longer be charged because the damage "was too insignificant to be repaired." This was after the rep told me the damage was severe and that it was being sent out to be fixed that night. They lie about everything and are skilled at attempting to extort money out of their customers. I will never rent from them again. There are other agencies to rent from and although they may charge a little more, it is well worth not dealing with the hassle of Enterprise.

Another past experience I had involved the rep dropping me off a car that smelled like a mix of vomit and roadkill. The rep denied smelling anything although when she dropped it off, all the windows were down. Funny how it was freezing out yet she drove with all the windows down. Prior experiences prove they are a company that doesn't deserve anyone's business.

No one called me back, so I called them back, only to get an operator in some other office somewhere else to be told "Sorry, you're not in our system." After starting all over again, and arguing with the operator about how this situation was completely unacceptable (and her arguing back not exactly consoling to a panicked driver stranded on the side of the road). After another fifteen minutes, the operator dropped me onto an AAA rep, who arranged for a work truck to be sent out. Sorry, that's going to be at least 60 minutes.

Second hour events: After waiting in a dark field for the promised hour, couldn't wait in the car with semis inches away, the work truck arrived to change the tire. Note that the flat was on the highway side on a narrow shoulder, not a safe situation at all. So, the AAA guy started right to work. We'll have you out of here in no time; only there's a problem, no spare tire. (You should have seen the look on my face.) I called Enterprise back. And guess what? New operator. Sorry, we have no record of you in our system. I had to start all over again, explain the problem and request a real tow truck this time. Sorry, that'll be 75 minutes.

Ultimately, after less than the promised time, a tow truck arrived and hooked up the car. I called Enterprise at St. Louis and told them the tow truck guy had no paperwork or receipt and ask what I should do. I was told that's okay (for you maybe). But I wanted to know how much I was going to be charged and what proof did I have for the condition of the car (perfect except for the flat) and that I was no longer in possession of it. He said the tow truck drivers never have receipts and the charge would depend on when the car was towed in. That's it; no proof, no protection, and no guarantees. And there I was, left alone on the highway, tow truck driving my rental car away.

Bottom line: I was stranded on the side of a major highway, 50 miles from the city, in pitch black, with no spare tire or safety equipment trying to work with supposed emergency operators who argued with me about whether or not I was an actual customer. It ultimately took 3 hours to get a tow and if I hadn't made other arrangements for transportation from the middle of nowhere, I would have had to wait who knows how long for a cab. (Enterprise didn't exactly offer to “come and get me”.) I survived, but let's just say it was a horrifying and traumatic event. This could have gone very badly. Nightmares have been the order of the day.

First of all, we looked at the contract and it was noted, but they told us that it was marked on the other side. Now they are trying to make me pay $520 for the damage of the vehicle. I asked for it to be disputed twice. They came back stating that it was investigated, but it was found that the dent was not there when we picked up the vehicle. The fact that my son and I noticed it should make a difference, but they claim it does not. In any case, I think this is not the way to do business. I have two people who saw the damage so my question is, why I should be responsible for something that they did not notice from the beginning?

I explained to her that my preference was a Japanese economy car. I asked her what was available. She told me that she had the Nissan Sentra and Toyota Yaris available. I told her that I would like to have the Toyota Yaris. She then suggested that I could rent the Nissan Sentra, because the Toyota Yaris was only available to the Toyota dealer. She did not say the most favored, but the context in which her statement was made convey to me the impression as the deal being the most favored customer. I told her as far I was concerned, if the car was sitting on the lot, and that she had made me aware that it was available at the time I needed it and that was my preferred choice, I did not think that was sound business practice to hold a commodity for the most favored customer. I then made it clear that if I could not get what I wanted and knew that was available, I was going to contact the regional office and make a complaint about their most favored customer policy, which I thought was an absolute no-no in business practices in relation to public service.

She responded by saying that I was threatening her, which is absolutely absurd when I was only asserting what I believe were my rights as a customer. I stated to her again if could not get what I wanted when I knew it was available, I would need the phone number to the regional office and a contact manager to state my complaint. She then hung up on me. I called the other location on Ritchie Hwy to see if I could get information as to a phone number for the regional office, but I was also told that I could not be helped with such information. This again is another no-no in business practice.

In conclusion, I do not appreciate the unprofessional manner in which your manager conducted herself as portraying herself as the victim when in fact it's the other way around. Secondly, whenever you have reserved commodities for a favor customer, the public should not be aware it. Third, regional information should be given when requested regardless of the event that is occurring. May I be favored with a prompt response?

I walked back in the office with my cell phone on speaker and said that "you gave me the wrong number". They all heard the recording, the number was wrong. My girlfriend Ashley came in and was caught in the middle. The person from the first complaint was yelling "You lied on me and I was almost fired." The manager was in an uproar stating he is the manager and he will not rent me a car. The lady that was there looked on the computer and told me "to go to the airport location and have a great day". I took that as I was being put out and I left.

I am hurt emotionally; my son had to miss our annual haunted house party. As a consumer, I worry that now if I make a complaint on someone or their business, I will be punished. My son is confused as to why daddy didn’t take him. I told him what happened and he said "Daddy because you told on them, they won’t give you a car.” He nor can understand how this can happen. It is really bothering me mentally. I don't know what I did wrong! When treated unfairly, you as a consumer, I have the right to complain if treated wrong. I feel that they are stripping me of my right as a consumer to make a complaint.

I called the supervisor Austin at least 8 times on Friday while I was at work. Their error put me in a bad position at my workplace and I could have been fired for using a cell phone on the job. Thanks Austin! I did talk to him at least twice and he simply wanted more verification like the account number on my visa card and phone number on the back. How come he could not just simply cancel the charge and re-bill me? What's the problem? I don't understand. I really need to get this resolved right away and have a very demanding job, which requires my full attention. This treatment is not acceptable and should not be tolerated ever.

Later, I was charged for 17 days of rental fees although I only had the rental car for 3 days. My insurance company paid the rental fees for the total 17 days, then Enterprise charged my credit card for 17 days of supplemental insurance. I contacted the Better Business Bureau, but Enterprise insists the charges are just since I was in a hit and run with the vehicle. It was an accident that resulted in a tiny side swipe (more like paint transfer) to the passenger side of the vehicle. As I explained to the police, I attempted to avoid another vehicle that was veering into my lane at the time and did not realize that the cars made physical contact.

But, even if I mowed over a crowd in the rental car while high on every drug in the world, how is it legal to charge me for an optional service that I cannot use when the car is not in my possession? My insurance company says sometimes they charge for the lost revenue while the car is being repaired. But, if that is their policy, why can't I find any mention of it in their contract? And why charge me for the supplemental insurance? It's an optional service that they are simply not entitled to as part of their being reimbursed for "lost revenue" while the car is being repaired. There is absolutely no guarantee that the next person to rent the car would have purchased the supplemental insurance.

They are corporate crooks. I would not use their rental company again. The Orlando staff is pitiful and inept. While I was at the facility filling out the accident report, the manager was so pre-occupied by a barely-clothed minor and her ghetto friends complaining about some deal he made with them to purchase a used rental that I had to wait 20 minutes for him to actually provide the forms I needed to complete.

Enterprise rental car simply lacks a professional environment or professional staff and their corporate managers seem to embrace a crook-mentality that should be illegal. Stay away at all costs.

When returning it, I asked, "Why was I charged $105.99 for a one day rental of a small car?" I was told, "Because we were low on cars, and because none of the other rentals had cars available. When we get low, the price goes up." Gentlemen, this is scamming of the cheapest kind; that you should "squeeze" renters when you find them in a tight spot, such as my wife and I were. It happens that we had rented an Enterprise vehicle at The Salt Lake City Int'l Airport on Oct. 1 through 8, and the fee was - before taxes - $132.00+ - for THE WEEK!!

I realize that prices vary at different locations but I also know that the practice we were caught up in is a real scam, which will probably result in my never renting from Enterprise again without an acceptable explanation. Finally, we accidentally left our 35mm camera, a good camera, in the rental at Salt Lake City Int'l Airport around 0600 on Oct. 7 when we returned the vehicle. I called Enterprise Rentals at SLC and explained our loss but never received a reply. Can you explain this?

A general summary of the facts is as follows:

I am a black woman. I'm tall (5’10”) and it is obvious that I have a disability because I am very much overweight. ** is a white male and an employee of Enterprise, whereby the" respondent superior" rule is that "a principal will be required to answer for the acts of an agent operating on behalf of or under the instructions of a principal." I was transported to Enterprise in a 2010 Ford Focus and upon arriving at the store, I requested to rent the vehicle and was told by ** that I could not rent the said vehicle. He further stated that the car was not available for rent because it needed an oil change, but when a white male came into the store to acquire rental of a car the same said vehicle that I had requested to rent was suddenly available for rent, which Enterprise rented the 2010 Ford Focus to the white male. Said employee acted with malice, willfully and intentionally, to discriminate.

In addition, in order to achieve his goal to discriminate, the employee made certain statements and the statements made by the employee show deception employed by the employee and my acceptance of the Cobalt was based on his statements. First, his initial statement was that the Ford Focus was not available for rent because it needed an oil change. Secondly, he offered to rent to me a Cobalt and when I rejected the Cobalt, I was told by said employee that it’s "Elvis Presley Weekend” and Enterprise didn't have anymore cars. And thirdly, he told me that the Enterprise airport store might have some available cars for rent, but that their cars were for people arriving in Memphis. And as a result, the only car Enterprise had available for me to rent was the Cobalt. No inquiries were made and no steps were taken and no attempt was made by the employee to accommodate me and provide me with an alternative car. Said employee acted with malice, willfully and intentionally, to discriminate.

A continuation of misconduct is demonstrated by the employee's disregard for public health and safety law; he knew or should have known the condition of the Cobalt - that it had not been cleaned from prior usage, whereas the car was unclean and unsanitary. And prior to his renting of the vehicle further, the employee's renting of the Cobalt to me demonstrates conduct that is without justification, excuse, and absent mitigation and said employee acted with malice and with willful intent to discriminate.

Furthermore, with regards to my size and weight, whereas obesity is a disability under the American with Disability Act, the said employee's conduct showed a reckless and wanton disregard of the law. The said employee knew or should have known that the Cobalt was too small of a car for me; whereas said employee observed my predicament that I was having difficulty that I getting into the car and whereas a person having, integrity, good conscience and good intent would have stopped engaging in such conduct, said employee observed and found it laughable. The said employee acted with malice, willfully and intentionally, to discriminate.

The manager, Wu **, agreed. The section of the agreement which states that I accept the terms of the agreement was crossed out and the words, "Renter is not responsible for rental charges. Only fuel and return of vehicle in same condition", was written on the agreement. When I returned the car, the manager informed me that I would be charged, and that what was written on the agreement, in his words, "didn't matter". He charged over $1200 to my American Express card. I called Enterprise's corporate offices and filed a complaint, but I have yet to have my call returned.

Now because of this incident, they have taken my credit card info as my insurance company has $750 deductibles. I am absolutely sure that this is before my rental and that's why she used the exact 2 inches or more word while checking out the car. She says that if needed, they will replace the bumper and charge my $750 deductible or whatever repair cost is. I believe smaller than 2 inches crack is minor wear and tear issue. It's not an accident where they should charge me $750 particularly when there is no accident or anything involved. Please help.

This rental in 2004 was not a personal rental. It was due to my vehicle being repaired through insurance. The insurance company paid for my repairs as I had no problem when I picked up my car at that time. So how is it that they wouldn't have paid for the use of the rental? In addition, how is it that there are two different amounts and yet no one has notified me of anything at anytime since 2004?

I called the office and spoke with the manager. He asked me the expiration date, I told him I knew it was June but not sure of the year but thought it was 2010. He said I had to provide proof because he had two cards, one that expired June 2009 and one that expired June 2011. I told him that check the one he pulled out of the Ford Focus. He said that both were just in a lost and found box and they did not know which car it came from or how long they had it. I asked to speak with the Enterprise’s corporate office. He instructed me to call Reggie, the area manager, at **. I called and got Reggie's voice mail. I left him a message with my number but he has not returned my call to date.

My mother is disabled. She has a hard enough time keeping track of money or a bank account let alone paperwork for this card. She cannot walk more than 5 steps at a time before she has to sit down. I find it completely irresponsible that they would not track what car they pull items from. Because of this, my mother has missed her scheduled doctor’s appointments and will have to pay for a replacement card. I will no longer do business with Enterprise Rent-A-Car. Had they logged the date and car this came out of, I would have my mother's handicapped card back today.

I went to Enterprise Car Sales in Spring Lake Park, Minnesota. ** is my dealer. On August 3, 2009 I went to the dealership to inquire about their cars, payments, etc. I told ** my situation: my car was totaled, I am in a rental, how I am paid, and that I could afford $500.00 down and that $1000.00 would be a stretch. I also told him that most importantly my credit is bad from being relocated here to Minnesota by a job that closed down after 3 months. I was hoping that I would get things back on track after my promotion with my current job to get out of debt. I also informed him about the amount still owing on the Mercury Sable LS. ** picked out a 2008 Dodge Avenger SE. He told me my down payment would be $500.00 at $280.00 month. He proceeded to tell me that I could take the car that day. I explained clearly that today I did not have the money down and I need to settle with the rental company first. I was just inquiring. He told me that the bank has approved me for this car. He asked me to bring documentation and that he would help me take back the rental. I got the VIN and we set an appointment for the next day.

I called the insurance company and gave them the VIN and the agent said that the VIN was for an SXT (the luxury edition). Not 5 minutes later, ** called me and told me that he made a mistake. He meant to quote for an SXT rather than an SE. The bank will only let you have this car with a down payment of $1500.00. I told him that I could not afford that and that he will work it out if I fill out a promissory note and make a schedule payment of paying something every week. I told him I could not do that. He convinced me to fill out all the paperwork and told me that a manager would talk to me on Saturday.

I went back to the dealer on Saturday. The manager told me that he would try to get me in something that I could afford. After waiting for hours he gave me three choices. First, stretch the payment out on the $1500.00 where I can afford it. Second, wait for a black SE to get here sometime next week to get the original price and down payment. Third, I can do away with the down payment if I use my mother as a co-signer. I told him I would go with number 2. He told me to enjoy my weekend and holiday and he will see me on Tuesday. Tuesday came and ** called to ask me if I talked to my mother about co-singing. I said no, I decided on option 2. He asked me what his manager and I talked about on Saturday. He kept calling me at work. He asked me finally how much time I needed to pay this off in full, I told him by the 21st of November I will have the $1500.00. He said okay, he needed to get approval and he would call me back.

He called me back and said they approved and asked me to come down to fill out new paperwork with the GAP insurance added and a new promissory note. Now my payments went from $278.00 to $305.00. (I have both sets of paperwork that both the dealer and I signed). He praised me and I left thinking I am an owner of this car. Other stuff happened with getting the stuff done to the car before the 35,000 miles expired that they end up giving me a gas card for $100.00.

I went to the dealership on 09/21/09 around lunch time and gave them $300.00 as my first payment towards my $1500.00 down payment. They took the payment and then I left with a receipt. Today ** called me to tell me that the bank called him today to say that the bank will not accept the promissory note that I signed and that I needed to have $1500.00 today or I should bring the car back. He went on to say that he would refund me only $100.00 to cover for the gas card, tax title and plates for the car. Can they do this?

Four months later, I noticed a $300 charge on my American Express bill from Enterprise. I contacted Enterprise and Keith ** advised me that American Express denied the $300 certificates. I contacted American Express on September 15th and Kim from American Express called Keith that evening and advised that because I used the AARP discount they would not honor the certificates. That evening, we all agreed to remove the discount and American Express would then reissue the certificates for Enterprise to resubmit.

I called Keith on the 16th and he advised he may not be able to accept the certificates that we all agreed would work the night before. Again, we called American Express and talked to Rebecca and she, too, advised that Enterprise needed to resubmit the certificates. I dropped off the certificates on September 16th and handed them to Keith, who was to contact me the next day. I have called Keith on a number of occasions and he was going to a meeting or had to check his notes or had to leave the office for a short time and had always promised to call me back. Well, needless to say, I never heard back. I have asked for the name and number of Keith's manager and one from the office will give me that information.

I feel that they abuse their costumers, knowing that most are pressed for time and many don't argue, due to language barriers, so they just take it. Thank you and I hope something will be done about this. Consequences: simply the frustration and the helplessness to fight off these added charges. I am very aggravated!

Nothing was said to us, period. I don't care how much small print you have on your contract; your agents should have told us the possibilities of not having our money returned to us in a timely manner, so we could have decided whether or not we could afford that. When returning the car, it was full of gas as agreed. We came through with our part, what about your part? They didn't care how bad the car was or about giving us a total runaround. This is unheard of. I will yell from the highest mountain, complaining about this treatment. Not only should you give us back our money, we should also have another rental free. Due to being treated like this, I'm not stopping here – letter to the paper, or whatever it takes. We need our money; I would like to hear from some body in management soon. We should have already heard from somebody; but no, they don't care at all. We can't even call anybody because they keep sending me back to Ridgecrest office. This isn't right. Please send our money now. Thank you.

You can see the dent from the attached picture. It's really hard to see. I can't even see it the first time when I tried to find out about it. You need to stand at certain position to see it. I only found one, but they said couple. I will keep fighting for this if no one can provide me a satisfying explanation. I don't think this is the way you guys are doing the business.

I called three days later and was told there were other cars available. I drove to the location immediately, only to be told there was one Chevy Cobalt. I wanted something better, so I was informed I could wait for a Nissan being returned but that it needed an oil change. I said fine but that I wanted compensation. I had to argue with the agent for 10 minutes before she finally gave me one free day worth $35.00 (which is not enough compensation, in my opinion). I waited 15 minutes, when suddenly, another Nissan became available. I agreed to take it. The car was not clean; it smelled awful and did not have cruise control! I drove to Tulsa, OK, which is a 2.5-hour drive without cruise control. For a total of $257, I should've been driving a clean, pristine, full-featured car with a full tank of gas.

I had made plans, I needed that car. I was going to purchase a car from Enterprise Car Sales. I will not rent from them again nor buy a car from them. ** needs to take a class in customer services. I did not have transportation to look at the car I was going to purchase. I was going to visit my sister that has cancer. I could understand if I did not have a reservation and was trying to rent a car. I did have one.

After returning from my trip, I researched the car and found out that a SEAT Leon is actually a compact car, comparable to the Volkswagen Golf or Vauxhall Astra. As it was, it was extremely unprofessional of Enterprise to charge me for a standard car and provide a compact car. But to lie to me and tell me that this was actually a standard car (while fully aware that I am not from the UK and not familiar with the brands) was beyond unprofessional, it was unethical. While I am not in a position to argue with the practices of Enterprise in a particular country or an airport, this experience will definitely weigh on my mind when I am comparing an Enterprise car rental with any other competitor, while renting a car in the United States (where I do rent a lot of cars).

I was frustrated, so I called Enterprise and spoke with Aaron who was nice, but really of no help. He then called back shortly to let me know I needed to fax my bank statement to Derrick in their accounting department. I explained to them that I am not comfortable faxing my personal information to people that have no business looking at it and they should be able to see their trail from their end since they are the ones who have charged me and now have my money. I was furious and requested a cash refund of at least the 2nd charge when I returned the vehicle that day. After my insurance agent called them to see why they charged me in the first place and assured me that I did not need to fax my bank statement, that they saw their mistake and it would be rectified, I called the local office and then spoke with Tara who first agreed that no, I did not need to do anything, then changed her mind to tell me that yes, they could see that they charged me twice, but due to the fact that they could not see who they charged, they would need my information.

I tried to explain to her that what I was sending would not have any of my information on it as to who I am or account information because I was simply going to cut and paste the charges, but before I could finish stating what I needed to tell, her she hung up on me. I was so mad! I am spending more time arguing and trying to fix a problem that I should not even have to worry about. Furthermore, when looking online at other complaints against this company, everyone of them that I read were about either being double charged or overcharged. What is the deal with this company? I do not recommend them to anyone.

I continued with the inspection, and we returned indoors. While reading over and signing the paperwork, Steve asked that I initial that there was no apparent damage to the car, and I did so, keeping in mind that he would make note of the weather. Almost immediately after handing me the car keys and before I could depart from the front desk, Steve said, "Can I help the next customer?" (Two customers followed me.)

On Wednesday, April 1, 2009, the car was returned unwashed. The store manager that day (Donnie) informed my wife that there was damage on the car. Unknowingly, she asked that he show her the alleged damage, and when he pointed out the area where he claimed the damage was, she saw nothing. She then used her hand to wipe away the dirt and road soot, then revealing that there was damage. My wife explained to Mr. Donnie that no damage had taken place while the car was in our possession, also mentioning that on the day the car was rented, the salesperson left a note regarding the bad weather. Mr. Donnie said that there was no such note in their system, files, paperwork, etc. And then he stated that had Steve made such a claim, he would have done so.

To my knowledge, Steve, as the rest of us, is a human being and can inadvertently forget or make mistakes. Again, he immediately asked to assist the next waiting customer before I'd even left the desk! After some time debating with my wife, Mr. Donnie informed her that we'd/I'd be responsible for a $500 deductible due to the damage on the car.

A few weeks followed, and my wife's car had not yet been completed with its repairs. And our insurance company (Encompass Insurance) informed the collision shop (Winner Premier) that they'd be held responsible for the costs of a car rental. The collision shop has an account with Enterprise. So on Friday, April 17, 2009, my wife reluctantly returned to the S. Walnut location to attempt renting another vehicle. Mr. Donnie, again, was the salesperson. My wife accompanied him outside to inspect a rental, and my wife made note of the visible damages. When returning indoors, Mr. Donnie printed out the paperwork, explained to my wife all the policies and rules the contract entailed, and asked that she initial that there was no physical damage to the car.

My wife asked why she would do such a thing when he, along with her, went outside and saw that there clearly was damage to the exterior of the rental. Mr. Donnie explained that the damage was minor and is related to wear and tear and that it was unnecessary to list those damages. He again asked that she initial for no damages, and my wife noted on the contract the visible damage on the car and again refused to initial that there were no damages. After Mr. Donnie asked again, another debate ensued; and my wife left the site without having a car rental, in lieu, having to take a bus home.

I felt it was imperative that I inform you of such practices. It is unjust, especially in times of recession, that I be held responsible to pay a deductible for damage to property that I sincerely believe did not occur while in our possession! Had an opportunity been available to have the car brought indoors to have the adverse weather and ash removed so that I may completely scrutinize the car for damages, I'd wholeheartedly accept the responsibility. However, it was impossible to do so, and due to such weather and road conditions as mentioned while Steve and I inspected the car, I did, to the best of my ability, inspect the vehicle and saw no damage!

I simply disagree with having to accept responsibility of paying a deductible when Enterprise's sales agents either don't follow through with having imperative information noted so that there are no misunderstandings in the future or when they're forcible in wanting you to sign against your will! I appreciate your time and efforts in this matter.

We've called customer service and they transferred us to another location who didn't even have a car. We called another closer location and they said they could not honor our reservation either. We are stuck and no one at Enterprise will resolve this issue. They advertise free pickup and now they say we must take a taxi. Bait and switch is what this is called. Buyer Beware!

I was very distraught and sad about accident (being my first accident) that Ryan seemed very professional and communicated openly with me about how he was working out with his nephew, how he has lost weight, etc. So him talking with me about his personal life led me to believe he was comfortable with and gained my trust knowing his personal business. I have never met Ryan before nor rented a car from Enterprise at this location. Ryan said that the car he picked me up in was the car that I would be driving.

Ryan and I walked around the car, and there was visible damage to the bumper prior to rental car being assigned to me. I asked Ryan about the damage, and he stated, "Do not worry about this. I know it is there, and it was already noted on prior claim." I asked Ryan to note this on my claim, and I believed and trusted that he was doing his job. He was on computer, and paperwork was given to me. Being in the distraught frame of mind that I was in, being shortly after my accident, I did not notice that Ryan did not do his job in writing on my paperwork about the prior damage to the bumper area, which damage was located on the sides of each bumper and cracks located right under the license plate area.

I took care of the car - washed it weekly, kept car in my garage, and only drove it when necessary due to it being a rental car. I was uncomfortable driving it, as if it was my own. On August 3, I was informed by Caliber Collision (951-736-1398) that my vehicle was completed and ready for pickup. I called Enterprise at the Riverside location regarding bringing rental car back and if I could get a ride to Caliber Collision located in the city of Norco or would I need my son to pick me up at rental location.

The young lady who answered the phone around 9:15-9:45 am on 08/03/09 told me to take car to Enterprise Rent-A-Car at Norco location, not Riverside location, since Caliber Collision was in Norco and the Enterprise representative would give me a ride to Caliber Collision. I requested time off work with my employer, which is the State of California/EDD/Disability Department and was granted 1.5 hour to take care of this business.

I went to the Enterprise location in Norco at 2570 Hamner Ave., Norco, CA 92860-1922 (951-273-9100) approximately 4:15-4:20 pm. The representative Jeremy assisted with paperwork. Upon walking around the vehicle with Jeremy, he questioned me with regards to rear bumper and the same visible damage that Ryan was aware of prior to me driving the car off the rental lot in Riversdie. I told Jeremy that I spoke with Ryan at the Riverside location and that Ryan was aware of the damage to the vehicle. Jeremy commented that "he understands as he knows his cars and prior damage to them" but that since this car was not stored at Norco location, he would call Ryan to ask about prior damage that I was informing him about in Impala.

Jeremy called Ryan, and I asked to speak with Ryan after Jeremy was finished talking with Ryan. Jeremy told Ryan I would like to speak with him and handed me the phone. I asked Ryan if he remembered me by giving details regarding the date when he picked me up at my home and the discussion regarding the rear bumper with prior damages. Ryan said yes. I asked him if he had noted in the computer the prior damage to bumper. Ryan said that he needs to discuss this with the supervisor and that he would call Jeremy back.

I waited 15 minutes for Ryan to call Jeremy back. Jeremy stated, "I have bad news. No reports of prior damage to vehicle, so I will need to charge you $200.00 for collision damage." I told Jeremy I was very upset that Ryan was a liar and that had I known he was going to cover his lie by not being a man of his word nor noting damage in the computer or on the paperwork, I was going to fight this as far as I had to because this was wrong! Jeremy apologized and said there was nothing that he could do about it and that my complaint and dispute could be taken up with Enterprise once they received paperwork. He added that $200.00 had to be paid, and he asked me to sign the paperwork.

I told Jeremy that I did not want to sign anything that would lead anyone to believe that I was at fault for damage that I did not do to the rented Impala. Jeremy told me that I had to sign paperwork. I also told Jeremy that I would request the $200.00 to be reimbursed to me. I also expressed that I was very upset that had I caused any damage to the Impala, I would admit it because I believe "what goes around, comes around." I also said that Ryan was lying to cover up what he did not do regarding the claim notation of rear bumper damage, simply because he drove the car to my home prior to me driving the car off the lot and that he was covering up something and he was preoccupied with his physical lifestyle.

I then called manager Jackie at Enterprise/Riverside around 4:45-5:00 pm, while I was at Enterprise/Norco location to let her know that I was very upset that Ryan was lying about damages to the rear bumper and that being charged $200.00 was absolutely wrong. Jackie told me that there was nothing that she could do as she and Ryan were leaving to another location on 08/04/09 and I would have to call to speak with Cheryl, the assistant manager taking her place at this Riverside location on 08-04-09.

I told Jackie that she was still the manager at this location, and being that this dispute was taking place on 08-03-09, she should be the one to handle the dispute and that Ryan should come to Norco with her to verify what he already knew about the car. I added that this was still her responsibility as the manager to see to it that Ryan was lying and this should not be brushed under the carpet and that I would take the car to Riverside to state to Ryan's face that he knew about the damages to the vehicle prior to me driving it, if this is what I had to do.

Keep in mind that Ryan had the car prior to renting it to me. Ryan drove the same car to my home, so he may be hiding damage that he did to Impala. Jackie said she would have Cheryl call me and that there was nothing that she could do about the damage, as it was not noted on paperwork or computer. I then told Jeremy at 5:00 pm that I want to take the Impala to Riverside. Jeremy told me that I could not, since it was closed in the computer system. I said to Jeremy, "Enterprise does not close until 5:30 pm." He said I could not drive car to Riverside and that the rental transaction was closed in the system. Jeremy was assisting about 7 other customers off and on, and there was one more representative there, a lady whom I saw when I entered the Norco location. But she left around 4:45 and was not there to assist with others customers.

I called USAA and spoke with Gus. Gus asked if I had 15 minutes to discuss this incident with Enterprise with him. I told him that Caliber Collision was closing at 5:30 and that I was concerned since it was now 5:20pm and Enterprise was dealing with other customers, so I would call Gus back because I had to find a ride to Caliber Collision. I hung up with Gus, walked into Enterprise, and asked Jeremy when would I be able to get a ride to pick up my car at Caliber Collision and that they would be closing at 5:30 pm. I had less than 6 minutes to get to Caliber Collision to pick up my car.

Jeremy said I would make it there by 5:30 and that his coworker, the lady, would take me. I did not believe Jeremy as his coworker, the lady, had been away from the office for over 30 minutes. So I called Caliber to let them know that I was at Enterprise and waiting for a ride. Daniel at Caliber Collision told me that he would pick me up at Enterprise. Daniel came at 5:30 and picked me up. I went through all of this chaos for absolutely nothing, as I could have dropped the car off at Riverside, since Enterprise in Norco did not assist me in getting to Caliber prior to 5:30 pm.

I will fight for what I believe in and willing to do whatever it takes to get reimbursement of $200.00 that was charged to my account for damages that I did not incur. I appreciate your time in handling my complaint at your earliest convenience. As of this date, I have not heard from assistant manager Cheryl, so I called and spoke with Lupe at Enterprise/Riverside this morning at 8:35 am at (951)343-2690. Lupe told me that she was the manager and would note my call. Lupe also told me that there was nothing she could do about the damage/complaint that the District Manager Ryan would need to be contacted at (909)576-5578. I called Ryan at 9:00-9:10 am and left a voice message for him to call me back regarding the complaint. I work from 8-5 and as of 4:32 pm, no call from Ryan has been returned to my cell phone (951)454-5376.

Also, I gave a 10% discount from a discount club I belong to. They still did not discount it; they charge me the full price of Chevy Impala, Nissan Altima, Dodge Charger, or similar at $121.34 USD (2 days at $60.67), $10.00 USD (security fee), $131.34 USD (subtotal), plus $8.49 USD (sales tax). Total charge was $139.83 USD, which does not show the discount. And I took out the extra insurance, in which they charge $19.99.

Now, he told me it's $44.00, because they charge each thing separate. It should have been $53.00 a day for 2 days with my discount. Now, they do not want to fix my bill, and we did not drive the car the second day. So he told me I should have run the gas out. He was very rude, and he told me about the $2.00 a gallon without telling about the charge outside the building when we were leaving. I did not know you had to bring it back empty. That was told to me.

We called the rental office and they asked us to go to another Enterprise in Indianapolis so they could look at the truck. That office asked us to take it to a Firestone tire shop so they could look at it. We ended up at Firestone for over 2 hours and they told us that we are probably feeling a tire issue. He also said an alignment should be done, so he said he will try to get an authorization for the tires and the work. I said I needed to be in Michigan yesterday, they said once they get the authorization, they would need the truck about an hour or two. I asked if there is anything going to fall apart if I were to continue. He said beside the tire issue, probably not. I need to add that the tires were actually bald on the inside and should have been replaced well before my rental. I took pictures if you would like to see them.

I took the car back to the Enterprise in Kalamazoo, Michigan. They called Corbin and were given an authorization number and said just go get new tires. I have now spent a lot of my time screwing around with a truck that wasn't safe for the road when I took it. We were told that Corbin would not authorize a trade. I asked the agents in Kalamazoo to get it repaired and I will take the truck back to Corbin. They pretty much said it wasn't their problem and I said it wasn't mine either. I gave them the keys and the contract. I'm tired of spinning my wheels and my time with Enterprise. I wished we could have worked this out, they left me in quite a mess for renting out poorly-maintained cars.

Now, I understand the days went more than what was on the agreement. But the maximum that was approved was $350.00. I never gave them permission for more. The entire bill was to be billed to State Farm. They have failed to refund any of the amount they took from my account. My insurance has yet to pay me for the total amount. I am very frustrated, since I believed this was an unapproved charge. I would like to know if I have any legal rights or anyone who can help me.

On July 20th, 2009, I dropped the car at Enterprise office at 95 Progress St. Union NJ 07083. After that, the Enterprise representative named "Tony" checked the car and completed the paperwork to stop charge on my order. Everything done was smooth as expected.

Well, not as I thought. When I asked for a drive to the auto body shop, Union Collision (about a mile away form this Enterprise Rent-A-Car office), Tony told me that he could not give me a drive; if I wanted I could take the car (the one I just returned), drive to the shop and leave it there; he would come to pick it up later. Well, so I did. I drove the car to the body shop to pick up my car and left the car there at the body shop and did not forget to mention that to the body shop manager - "Kenny". Two hours later, when I was home, I called the Enterprise office in South Plainfield asking for the receipt of my order and the representative whose first name is "Amanda" (refused to provide me her last name) told me that the car was still my responsibility and the charge was still on me. I explained to her that Tony had already stopped the charge on me and because he could not give me a drive that is why he wanted me to drop the car at the body shop. Amanda told me to let her find out and will get back to me but she never get back to me.

The next day (07/21/09), I called South Plainfield Enterprise Rent-A-Car office and asked for the receipt of my order. Amanda picked up my call and guess what? I was told that I was still responsible for the charge because I did not return the car yet.

- Where/who should I call to solve my problem with Enterprise Rent-A-Car?

The first time this happened to me, the same person picked up the phone. He found out it was me. He told me, "Sorry, you're out of area. No pick up." So I went to another branch, but I decided to try again and see if he would do it and tell me the same lie. He said, "Sorry, I can't pick you up." This time, I was very upset because I never had problems and I live nine minutes away. This branch is in Huntington Beach, where I live. I only live three miles away, so I know it was done on purpose. I called the corporate office, they said, "You should have been picked up." They took my complaint, they said the manager would be notified.

My question is, why would you pick me up several times before with same amount of staff, then make up lies? Why can't you do service your company offers? The only reason why I wanted that branch is because I previously rented a Nissan from them. That's the car that I wanted to rent again. I felt that he was very unfair, biased and shady towards me.

On June 12th, Nationwide called me to let me know the change and told me that I have a 30-dollar per day limit rental car coverage and recommended to switch out to a smaller car. The SUV was close to $50 a day including taxes so I asked Nationwide to reserve a car that fits my budge. Emily from Enterprise later on the day called me and said she did not have any car available but her satellite office has a PT Cruiser available. So I drove down to the location to switch out of the car. Now, the condition of PT Cruiser was not good. It had dents and scratches on all sides of the car and had stains on the seats. Steve and I went over the car together and Steve marked the major dents and scratches on my customer copy in the replacement vehicle diagram (because Emily took the merchant copy after she marked the scratches on the first rental car). I pointed out the smaller ones and Steve's response was, "We only look for the major ones."

Although I was concerned about the condition of the car, I took it because I needed a car that fits my budget. Also, I figured that since he marked all the big damages, I have a proof. So I kept my customer copy religiously. I was still concerned and I called the 1-800 Enterprise number for a different car. I was told that I have to deal with the branch directly. So I called the branch on Saturday morning for a different car. They told me they were all out, including the Saturn I returned a few minutes before the branch closed the previous night. So I could not get a replacement car.

On July 3rd, the car starts making noise whenever I step on the break. I called Enterprise (1-800 number) for a replacement. They did not have any car available because it was a holiday weekend. On July 4th, the noise got louder to a point where it was not safe to drive. I called Enterprise and towed the car away. I asked the AAA guy who towed the car and he said that the brake pads were out. Since it was the long weekend, I could not get a car until the 5th. I had to ask my friend to take me to the airport to get a rental car. I got the third rental car (Chevy HHR). It did not have any problem and was returned on July 9th to the Wexford branch right after I got my car back.

On June 9th, Emily from Enterprise called and said that there were some damages to the car on the left side of the front bumper and rear bumper. I told her that they were there before I rented the car and I have marks on the diagram proving that on my pink slip. She told me she did some research and the damages were never documented. I told her I was going to bring my customer copy on that day to prove it, and she told me to bring it on the 10th. On July 10th, I showed my customer copy to Emily and she had Steve to come over. He remembered me and acknowledged that we had a conversation regarding the dent on the left side of the bumper that was not documented. However, he said, "I don't think the scratches on the rear bumper was there." I told Emily, "I vividly remember that Steve and I had a conversation regarding the scratch and I am 100% sure that it was there and it was marked on the pink copy to prove it."

Emily chose Steve's "I don't think statement" over my "I am 100% sure statement." Then, Steve went on to say, "There's got to be over millions of blue pens. Anyone could have put the marks down (accusing me of being a dishonest person)." I was very insulted and I told him that it was him who put the marks and he should have used a rainbow pen to make sure no one could easily alter the diagram.

It's not my responsibility to devise a process that would make it difficult for anyone to alter the diagram or check whether the damages were documented or not before I rent a car. It should have been their responsibility. The fact that Steve acknowledged an undocumented dent (which looked newer than the one they are accusing me of making) and its brake problem indicate how poorly it was managed and documented.

Why do they even have a "checking the car before renting it" process if they are going to discard it so easily and rely on their memory to remember an incident one month ago? I truly feel that I have been wrongfully accused and demand an apology. The argument did not go anywhere from there, so Emily filed a claim on the car. I have not heard from their claim center yet.

It was Monday, the day to turn in the car, after it got inspected they found a big scratch at the rear bumper with paint peeling off from the scratch. I don't understand why the workers of Enterprise Rental were being rude when I had already told them the car came with scratches and it was already documented on the contract. I was a very good client from Enterprise, but due to this action that they’re blaming me for of something I didn't do, I would not be a customer anymore. It’s not fair for them to blame me for the scratches on the car which the car already had and that they knew about.

When I was presented with my replacement vehicle, it was a 5-passenger Pontiac G6. Two days later at return of the vehicle, I was told I was only responsible for the fuel charge of which I paid at that time. An Enterprise representative telephoned my home several hours later that same evening to gruffly inform me that I had not paid my bill in full. I informed him of the above conversation with Lemont. He stated he would call Ryan Chevrolet and get back with me later. Two days later, Lemont called my wife at work to collect the debt with a telephone payment using a debit card. She refused to pay due to the understanding above. At this time, he was redirected to myself. I then received a phone call from Tyler, another employee of Enterprise. He informed me that I was responsible for paying the rental fee.

After argument, Tyler threatened to report me to a collection agency for the debt. The conversation ended. Approximately five minutes later, Tyler called again and stated that he had spoken with Enterprise's legal department who advised him that if the third party did not pay the debt, then the renter is responsible for the debt. I continued to dispute the said debt based on the rental agreement that I have and the verbal contract between Lemont and myself. Tyler stated that the debt would be released to collection. Tyler and Lemont both acted in an aggressive and rude manner. Lemont was informed by my wife that we should not be responsible for a communication error between Enterprise and Ryan Chevrolet. Upon return to my home from work, I was told by my babysitter that a person named "Tyler" called multiple times and never asked to speak with Mr. or Mrs. ** before he began discussing "financial debt".

The following day (6/23), I called up the suburban Enterprise once again at 8am and was told to call back at lunch time and he will have someone come and pick me up. At lunch time, he told me that he did not have any car to give to me. He would have a Ford F150 truck come in at 5pm. I told him that I am uncomfortable driving the truck. He said that is the best he can do. He told me that he will make some calls to find out what he can do and he will call me back in 10 minutes. I didn't hear from that person for the next two hours. I called back to find out and he told me that nothing has changed. I said that if this was going to be the case, why didn't he tell me something different the previous day?

Why does Enterprise advertise free pick up when it does not provide this service beyond a certain distance? I was told that there are cars available in the city location but they cannot come and pick me up. Overall, it's an extremely frustrating experience dealing with them. I am never renting a car from them again and will make sure I pass the word on to all my colleagues and friends.

I was not called. I asked to see the car and was told that the car was taken off the lot for repairs and since I refused to take their extra insurance, I would be liable. I have my own insurance, why should I pay $29.99 per day for insurance. They could not find my forms, they claim it was faxed to the main office and then lost. This place is a rip-off. He said that even if the damage happened after I parked it, since I didn't take the insurance, it's my responsibility. I lost my deposit of $100 for damages that were not caused by me.

After making numerous calls to the booting company and to Enterprise corporate, it was discovered that the vehicle had previous tickets from February 2009 that was past due. However, the branch I rented the car from was now closed. I called the PHILA airport Enterprise. I spoke with a manager there who said they could not provide me with another vehicle but assured me that if I paid the booting company, I would be reimbursed on Monday, June 22, 2009.

Today, Monday, June 22, 2009, the Enterprise branch I rented the car from refused to pay the money I paid to the booting company in the amount of $220.00. They will not give me any type of discount or compensation on the vehicle I have now or any discount for future rentals. The amount of time that I spent on the phone between Enterprise and the booting company was several hours. I needed to go out of town for an emergency, and as a result, I felt obligated to pay the tickets. In addition, I was late because of the situation incurred.

I have called and spoken with numerous representatives at both the local branch Enterprise and the corporate Enterprise to no avail. I would like the money returned immediately and not applied to the cost of the rental, as I have already put down a $400 deposit for the rental. In addition, I had to borrow the money from my fiancee to pay for the tickets. She put the charge on her credit card, because I was assured the money would be returned on Monday, June 22. Enterprise has not been willing to work with me or settle this in a manner pleasing to both sides. Now, I am trying to reach them just for a fax number to fax over the copy of receipt of payment, and they are currently refusing my calls.

The driver refused and said to get in so he could get Roger to Hickory. As a result, Roger rode to Hickory, then had to drive the PT Cruiser back to Morganton to get his tools and then drive back north to Richmond. I called Tim at Enterprise this morning and he did not seem to care that it happened or to care whether or not we rented another car from Enterprise again. So I shall look for other companies!

Enterprise claimed that the car was damaged and deducted $500 from my account. When I rented the car, Enterprise told me they need the card for $25 for gas and ID only. I gave them my debit card with the understanding that there would be no other charges on the card. I returned the car with a full tank of gas and I would get my $25 back. I signed.

Instead they used my account to take $500 for damage that they would not allow me to see, or tell me the shop where it was at. On the contract, the area was crossed out refusing insurance,and the area where they have the fine print giving them advance and prior permission or withdrawal privileges. Enterprise withdrew money from my Social Security Disability account which is supposed to be illegal.

No one is to take money from the account without written authorization. Enterprise is known to do this with others. Something needs to be done about this!

I made the split second decision to use my major credit card and told them that it would be temporary and I would be back with the bill so we could switch to my debit card. I was told that it would be no problem to remove my credit card once we switched the two. Approximately a week into the rental, Micah from the store called me and told me that they sold the Malibu and I would have to pick up another car that day. I found out a week later that was false and he rented the car to personal friends who wanted that specifically. I had the misfortune of renting a Prius at that time. They made out a new contract with virtually no information on it and at that time, I asked to remove my major credit card from the account and use my debit card instead.

At this point, I had been paying ahead for the rental so I had no balance. I was told by Amy that the only way they could remove my credit card was to charge the card and then refund the charge back. I became upset, but she was firm on that. I found out later that this was another lie perpetrated by this staff. I took the Prius and continued to pay every week so my credit card would not be charged. At one point, they said I had a very large credit on hand and that I wouldn't have to come back for a few weeks and they would call me when I needed to pay again. I did not hear from them until this past Monday, when Amy very rudely stated to me that the contract was over 60 days and they were supposed to close them every 30 days and that I needed to come and pay them $1434 immediately as this is what had been authorized on my card! I was livid at this point.

I had just gotten out of the hospital after nine days and was not understanding why they had not contacted me and how they thought they could just authorize nearly $1500 on my credit card. I called my credit card company and cancelled my card and asked that a new be issued. I called for the store manager several times with no return phone calls. I offered to pay the rental charges with my debit card if they could prove the charges although I felt misled and mistreated at this point. He stated that he could not give me a "statement" and that my daily rate was on my contract. Well, the "contract" that they were so rush to give me had virtually nothing on it, just the car type, no fuel information, no damage information either. I left the keys with my assistant and told them to come get their car.

I am fighting the charges and really don't know what to do about this. They lied to me three times and misrepresented their practices to me. I am not a "car renter" and this is only the second time I have had a rental. When I contacted Enterprise corporate, I went through the story and at the end, the operator said in a very menacing manner, "are you saying you're not paying us?". He wasn't concerned about how I was treated or my complaints. I feel exposed and helpless. I don't feel that their lack of contact should result in penalties for me. I further feel that the reason I was lied to about the removal of my credit card is because they knew I had a high credit limit and they could charge/authorize whatever they wanted. I will never do business with Enterprise again.

The next evening, I got a phone call from Justin (the original manager I spoke with) telling me that he wasn't going to be able to follow through with the other promises made by the other three (two of them being managers) people I'd spoken with the day before and that he'd told me I couldn't do that to begin with. He told me I couldn't pay over the phone. He didn't say anything about not being able to go to my local Enterprise and taking care of everything there. Why wouldn't I be able to do that? Isn't it the same company? I didn't think this was a franchise here. Anyway, I told him the other three people told me I could do that. He said that he told me I couldn't do that yesterday. When I opened my mouth to try to understand where the issue was and to explain the whole situation that he seemed to misunderstand, he gave me an attitude and said, "Sorry, I'm not going to be able to help you. Thank you.” Then he hung up on me! I couldn't believe it. I called him back and asked to speak with his manager. He told me he is the manager. I asked if I could speak with his other manager. He asked, "Is this Levi again?” I said, “Yes. You hung up on me.” He said, "Well, I just don't have time for this." What? This guy is the manager and he doesn't have time to do his job?

I have never in my life been treated worse by a customer service representative! I couldn't believe this guy is a manager! Do they hire just anyone off the street? Customers are always supposed to be treated with courtesy and respect. I needed for him to hear me out and help me to understand the reasons for all the discrepancies between everyone I'd spoken with at Enterprise. I wasted a lot of time and effort trying to get this resolved. The least he could have had was some courtesy, respect and patience for his customer! How unprofessional! I will never again use Enterprise. There will always be an alternative. I will also always direct others away from this company. I have read about so much extortion and scams this company has pulled on other customers. I really feel like I got off lightly.

When I returned the vehicle five days later in the same condition, a different employee magically found a micro-sized stone chip in the windshield. I stated that it did not happen when I was in possession of the vehicle. I was told that since I didn't mention the damage on the window when I picked up the car, I was responsible for it. They wanted to charge me the $500 deductible on my insurance and they were going to be in contact with them.

I demanded to speak with the manager. He came out and said that it was my fault and he didn't know why I was making such a big deal out of it. He also stated it was my fault because I had declined to pay extra for their insurance which would have covered the cost of the micro-sized stone chip. But because he was such a kind soul and valued my business, he would only charge me an additional $50. I had a plane to catch so I agreed to the arrangement but said they would be hearing from me. The manager also stated that if it cost less than $50 to fix it that he would refund the difference.

The Enterprise agent told me to take the SUV and they would work it out with State Farm. When I returned the vehicle, they checked me out and told me everything was fine. A couple of days later, I noticed a charge for $100 on my credit card for Enterprise. I called and was told that the charge was for the excess cost of the SUV over what State Farm would pay. I asked for a credit and was told that they would call me back. I have called every day for a week and no one has ever called me back and no credit has shown up on my credit card.

When I dropped the car off, I asked them to take the $11.45 I owed in gas out of my deposit and paid the $200 in cash. I was told it was no problem. Now, I have an additional charge of $11.41 to my credit card. When I called to inquire about my deposit, I was informed that my balance was actually $261.41, and they had used my deposit and charged me an additional $11.41. Everyone that I dealt with was rude and not helpful. The employees that work in the Redlands office were continuously on personal loud phone calls calling their friends 'criminal'. A very ugly environment. I will never deal with this company again and will advise my insurance company and everyone that I know of the unethical, sneaky service.

Upon returning the vehicle, I was informed that there was a dent on the driver's side of the car. I assured them that I did not cause any damage to the vehicle and signed an affidavit as well. The associate I spoke with told me that if I was being dishonest in any way that I would face criminal charges. He repeated this statement at least three or four times before he allowed me to sign the incident report. He told me that if I had nothing to do with the damages and no accident reports were filed by the local law enforcement, I would not be held responsible for the damage to the vehicle. He also told me that I would receive a phone call from their damage control department to investigate the car's dents.

I waited for weeks and never received a call. A few weeks after that, I received a call from a Mr. **, claiming that I owed Enterprise $1,300 for damage repairs. Next, I received a letter from ** stating that they were prepared to take legal action against me if I did not pay for the damages. What they do not know is that one of my best friends is an employee of said company and he told me how their scams work. The district manager is responsible for all unreported damages to their vehicles. The manager in turn finds some sucker and pins the damages on him/her. The sucker files a claim with their insurance company and only end up paying at the most half of the total cost.

I refused to pay one red cent for damages that I did not cause and I will not take this treatment. I have been a loyal customer of Enterprise since I was old enough to rent vehicles. In rentals alone, I have spent two or three times the amount that they are attempting to sue me for. They sent me an itemized list of repairs. There were windshield wiper nozzle replacements, fog lamps and a front bumper. I think that this is a despicable way to treat their customers. I would not refer my worst enemy to Enterprise Rent A Car. If I am forced to pay said amount, I guarantee that I will do just as much damage through word of mouth any time I hear someone considering to rent a vehicle from them.

** continued to call for about a week making threats, so I went in for legal advice. My attorney asked me to gather some pertinent information such as previous rental agreements on the car and documented photos (before and after shots). When I confronted ** and requested this info, he refused and told me to just call my insurance company and they would take care of it. In closing, I would like to say that I am thoroughly offended by the way I have been treated by Enterprise Rent A Car company. I have been reduced to a sucker, a hoodlum and a common criminal. No, I am an American Soldier, one that is full of honesty and integrity. I live to protect the rights of the American people and when stuff like this happens, I lose faith in justice. This is just so wrong.

The tow truck comes and of course, it is not the battery. The truck wanted to tow me further north and much further west of where I was when I needed to go south in order to pick up my van and make it to my house closing. They did not have authority to do this and left after another 40 minutes wasted. We got on the phone and tried to reach various people and supervisors. I finally was so upset and worried that I would miss my house closing that I called my own AAA and got them to tow me back to the auto body shop (where I rented the van as they have a person there to rent the vehicles from in the mornings) so I could get my van. I have now wasted a lot of time. I was responsible for a missed doctor’s appointment financially, and wasted one of my 3 tows with my AAA Plus; this all because Enterprise would not help. They could have sent my rental van north and west if they had sent someone to check out the van out to make sure it was in the same condition as when I rented it, and then taken me to my van which was south. They refused to help. I barely made it to my house closing and was late.

I have been trying to reach corporate and three different customer service reps have lied. The first took the message and said I would get a call. I did not. The second told me it would be 36 hours. Not, just another lie. The final one was very rude and told me 3-4 days. No call. Enterprise has so much business they can afford to treat people this way? I will tell everyone and encourage everyone I know to stay far away from them. They have horrible service. They do not care. They lie. In this world today, that is no way to treat someone. I did not need this aggravation.

Enterprise may have the most highly recommended services, but to date I've not ever been impressed with them. I'm having trouble believing that a Galant is anywhere near the $41.00 day allowance. What a rip off!! It makes me unhappy and it's not even my money paying them!

09 April 2009: I brought the Enterprise Rent-A-Car to the Upper Darby, PA location. I told them my concerns about the service tire light being on, inquired if it was okay to drive to Virginia, and asked to look up the balance on the car. The salesperson walked around the Chevy Cobalt, checked the tires and said it was okay to drive to Virginia. I was given a balance of $210.

14 April 2009: Enterprise located on 36 South, 19th Street contacted me. They told me that my current contract have expired on 30 March 2009. The contract I had was written when Progressive Insurance would back the contract up. I was told I was driving illegally by using an outdated contract and I would need to visit any Enterprise location to complete another contract. They would take a hold of $400 instead of $200. I explained that I was at my job and would not be able to get to one until Thursday. The manager of the office said this was fine.

16 April 2009: I contacted Enterprise on 36 South, 19th Street and explained that I was told my SUV would be done at 5:30 pm and I would be dropping the car off at the Broad Street location in Philadelphia. The auto place did not finish my SUV until 9:00 pm. At this time, I was stuck with 2 cars. I drove the Chevy Cobalt into the Enterprise parking lot along with other cars in the row, secured and locked it up tightly. I left the keys with Joseph's Auto Collision, which he informed me was okay, because he drops the keys off for his customers all the time.

20 April 2009: I was contacted by Andrea ** who works in the Enterprise Claims Dept. She explained that there was a claim that was filed for scratches on the car. At this time, I told her I completely disagree and would like to see the car. Andrea stated that only a claims adjuster was allowed to see the car and I would need to open a claim up with Progressive Insurance. Andrea stated that the car would not be fixed until I have seen the photos of the car. I opened a claim up with Progressive. I then called Andrea back to inform her that I would like my attorney to view the scratches when the adjuster reviews the car. At this time, I was charged on my credit card $1,040.00 Andrea said that she would not authorize to have the Chevy Cobalt fixed at that time.

23 April 2009: I contacted Andrea and asked her to send me photos, and the original rental agreement. I also asked her why Nicole ** was not able to view the scratches since she is the one that signed the contract. Andrea hung the phone up on me at this point.

24 April 2009: I took actions in my own hands. I went to an Enterprise location in Upper Darby, PA and video-recorded 2 transactions. One was a black Dodge Avenger with scratches on it. The Enterprise employee did not write them down on the woman's contract agreement. I spoke with the woman afterwards and provided my telephone number to call if she has any problems. The second transaction was done on a mini van. I asked the Enterprise sales associate about the scratches and she said that they have to be 4 inches or more to be written down. I contacted Andrea ** at Enterprise and asked if she could provide the measurements of the scratches. Andrea stated that she will send me the email, I need to measure them myself.

27 April 2009: I received an email from Andrea ** that the car had been fixed, the claim was closed and a refund of $46.27 would be issued to me because the repairs were less than the $500.00 deductible. She attached the photos and other documents I requested. The claims adjuster never saw the car. I, too, had never seen the photos until this day.

Mount Kisco, NY 10549

On April 14, 2009 (Tuesday), David ** placed a hold for a small SUV available at the rate of $39.99 per day. I specially stated that I did not want a Chrysler PT Cruiser. I was assured that the KIA small SUV or similar would be available and that I would have a choice other than PT Cruiser. On April 15, 2009 (Wednesday), I returned to Enterprise and asked David to confirm that everything is ready and set to go. He was able to reference and validate that a small SUV of desired type would be available. Despite all my efforts (four days in advance), upon arrival on Friday morning (04/17/2009), at approximately 0715H EST, no small SUV and KIA or the likes (excluding PT Cruiser) were nowhere to be found. The PT Cruiser was the only next to small SUV onsite. Again, it was clearly stated well in advance that I did not want to rent a PT Cruiser.

Immediately, David ** begins to disclaim what he had promised verbally, and started reading the Enterprise Rental Agreement. Basically, the ball was dropped at a critical time for me, as I was late to a very important business trip (terrible service). To add insult to injury, the verbal agreement that was originally quoted to me was not honored. Once I began to complain, the branch manager (Brian **) rudely went on record and told me that he did not need my business and that he does not have time for this (that his competitor is down the road).

I took Brian's advice on this and took my business to his competitor - Hertz (Rental Number **). Even though there was limited selection, at least I was treated with respect and the service was excellent / stellar. No games being played with Hertz. Finally, I stated that I would escalate and report this incident to corporate. Brian **s response was for me to go ahead and do whatever I want. In summary, Enterprise not only lost my business. My colleagues in the business entertainment will also come to learn about this experience, especially 192 North Bedford Road, Mount Kisco.

I suggest that you send those immature kids to Customer Service Training and teach basic politeness and courtesy for the one and most important - the customer. Eventually, those tactics (tying the customers hand behind their backs) - playing rate change games and not honoring the rental record agreement / verbal and the like - will cause business to decline. I am writing this because I do understand how critical customer service is to any business and that if corporate is cognizant of the poor service experience, it can get corrected. In the end, these two guys had smirks on their faces (what jerks they were). Thank you for your time and for listening.

I asked for them to check other locations and was told they might get one which was in Patterson, CA (approximately 40 minutes away). I called back again at 11:00 and was told it would not be in Stockton until around 4:00pm. Keep in mind, my original reservation was for 7:30am. I am submitting this complaint at 11:10am after I checked with every rental car in Stockton, CA for either an SUV, premium and full size car. Everywhere I called, no one had any cars. No wonder we were named the most miserable city in the State of CA.

Needless to say that I reached Philadelphia later than expected and I did not have time to take the GPS out and I realized much later that the car was broken into and the GPS + stand were stolen. The branch was closed at that time, so I immediately called Enterprise's 1-800 number and let them know what happened. The operator assured me that the insurance I signed up for covered the theft. I went to the Philadelphia airport and changed the car so that I could drive back to Camp Hill the next day.

When I got down to return the car, I was informed by Brandy that the GPS was actually not covered. She told me the GPS would be around $300. I was told that since I accepted the GPS, I was responsible for it. I did not want it in the first place! I let them know that I didn't see a point in paying for the GPS. She said she will double check with her supervisor and get back to me.

After 2 days of following up on my part, she let me know that the GPS will cost $230 and that she will send me paperwork that I need to sign off on. That paperwork never came to me and I thought I was not going to be charged. I recently reviewed my bank statements and realized that I was charged $250 (deposit) and $169 (for the rental), a total of almost $400 without my knowledge! How unprofessional!

When I called Enterprise to clear up the matter, I was informed politely, but firmly, that my innocence or guilt in the matter was immaterial. I was told that, "You signed the contract and that contract gives us the right to charge you this fee." Au contraire! The actual language in the contract states/reads that the renter (me) is responsible for legal violations incurred by Owner against vehicle, driver, or Owner occurring during the Rental Period, unless caused by Owner. Owner may charge an administrative fee. In other words, the measure as to whether a fee can be charged is that some legal violation occurred, not as espoused by Enterprise that the mere assertion (e.g. a citation) of a violation.

Enterprise is essentially engaging in old school bullying of customers for cash. Their assumption is that most folks won't have the will to fight them over $15 and they're right as far as that goes. However, someone has to stand up for the consumer and Enterprise's business practice is capricious and unethical. They've lost my business forever and I wish them nothing more than they deserve - a bad reputation and a miserable future.

They acted nonchalant about my claim. I had to have my husband come pick the car up from my job to just take it back. They did replace the vehicle, however, I am now sick with runny nose, cough, scratchy throat and headache. All result of the nastiness of that vehicle. I have called to file a complaint with them, but was told by their office they didn't have a number to give me. I don't plan on letting this go because I am still sick. I had to use a Sleep Aide last night to help me fall asleep because I was so sick last night. Even with the Sleep Aide, I was up several times throughout the night with sneezing, runny nose and coughing.

Furthermore, the first salesperson to perform a pre-rental inspection, either intentionally or unintentionally, did not perform a thorough inspection and missed damage that was under the side door panel. Of course, upon returning the car, I was found responsible for the said damage, although it was obviously an old damage due to the accumulation of rust in the damaged area. The branch manager was insistent that the damage was my fault and said I could not leave the building until I paid. The manager made me pay $1,000 (my insurance deductible) without first getting an estimate for the damage. They said this was in their contract, but it is not. They said that if it cost less to have the damage fixed, I would be refunded the money. All it says in their contract is I will pay the owner the amount necessary to repair the vehicle. If you are required to pay your deductible upfront, it should be written in the contract. I have no problem having the vehicle fixed after the estimate has been done and turned in to my insurance.

I feel that this practice of theirs is extortion, and I feel that I was taken advantage of. I called Enterprise's corporate headquarters to file a complaint, and even those representatives were rude and condescending. There was absolutely no customer service efforts to hear my defense and to diplomatically resolve the issue. I will never use this company again, will make sure my hospital cancels their contract with this company, and urge the public not to rent with this company before someone else gets cheated out of their deductible and experiences deplorable customer service. I do not recommend for anyone to use this company; horrible customer service and shady practices.

I rented a car from noon on the 14th of March (Saturday) to noon on Monday, March 16th. To compare, I did the exact same booking on Hertz as I am a Hertz number 1 club member with corporate discount and 50% off coupon. The rental rates were very similar, with the exception of unlimited mileage which Hertz offered but Enterprise didn't. So I called Enterprise and mentioned to them, "Listen, the prices are similar. I was told that you did price matches." "Oh yes, please fax us the information and we will price match." Upon faxing the information the rep said, "We called Hertz and it only includes 200 mileage; the rent you would have to pay." My problem is two fold:

The final word when it comes to my Hertz reservation is my confirmation quote guarantee regardless of whatever is showing up on the Hertz system which is incorrect or if the rep from Enterprise is not telling the truth to not file the paperwork to do the price match. Either case, it's not my problem as the final word or guaranteed rate quote printed right off the Hertz website was presented.

The second problem is why are they (Enterprise, this specific store in Fredericton, NB) telling people that they will price match. When anyone in the industry or has rented from any rental car company knows the prices reflect many things - coupons, special promotions, special rates, corporate discounts - which are not always the easiest to verify until the rental is closed. The fact they even insist on price matching is a miscommitment on their part as it is difficult if not impossible to find all the details pertaining to a rental regardless of whatever company you choose.

An example: Enterprise offers 50% off weekends; typically this is more expensive than their $9.99 per weekend day. When you call Enterprise to get the best rate, they will offer you the 50% off as the better rate when, in fact, it isn't. Either way the consumer is basically left with the investigation and similarly the consumer is left with rate comparison analysis and passing of the final buck.

I called head office for Enterprise and they filed an incident report. I hope to hear back from them soon to tell them that they should ban the word "price match" from any rep's vocabulary even if it falls in the grey area and discretion of a site or store manager. Nationally, it's unfair and leaves consumers such as myself with a bad taste in our mouths as if we are being lied to on a regular basis.

I left the reservation with Enterprise because at the time I couldn't get a car with anyone else since the other Hertz lot was sold out by the time the complaint to head office was done roughly 3 hours later.

On 03/09/2009, I left the car at the body shop after picking up my own car. I received a call the next day from Enterprise, stating there was a dent about the size of an acorn on the back driver-side rear panel and now that entire panel would have to be replaced and painted. The Enterprise employee asked for my insurance information. They can file a claim with my insurance since I was using a rental car due to my own car being "disabled". When it was all said and done, I had to pay the $250 deductible to Enterprise and my insurance paid the difference for the repairs.

I am positive that dent was on the car before I rented, and had I been able to complete a more thorough inspection before signing the contract, this dent would have been noticed. This was the first time I have ever rented a car, and I could have been walked through this process a little better. I am also positive that Enterprise knew my insurance would cover any damages, "So let's use her insurance to pay to fix pre-existing damages!" The customer service was POOR and I was told consistently, "You signed a contract, so there's nothing we can do!" Enterprise has lost me as a customer as well as my family, friends, neighbors, co-workers, etc.!

I checked with family and friends and found out that Enterprise had run the same scam with them. I wrote Enterprise's main office and told them what was going on. They referred my complaint to the local market supervisor who called and did agree to refund any money that they had charged against my credit card. By the way, Enterprise also told me that the insurance company had refused to pay the rental fee. I called the insurance company and they told me that Enterprise had not filed the claim.

So! Was Enterprise planning to charge my card as well as file a claim later with the insurance company? No apology for the very bad time they gave me and NO explanation as to why they would even have called the body shop to slander ME. Since I have been doing business with the body shop and the dealer for over 20 years, they knew that Enterprise was blowing smoke and they indicated that they would be looking for a new rental company for their customers. SO! WATCH OUT FOR ENTERPRISE CAR RENTALS! Everything I find out since my experience leads me to believe that they run scams on their customers as part of their daily business practice. Especially, if they get the impression you don't know your way around a rental contract and what needs to go to protect yourself from false damage claims or excessive gasoline usage charges.

My reputation took a hit. My mental state was severely put to the test. A lot of my time and energy, etc., was used up to solve this situation that I still am not sure is resolved. My credit card may have been used after I was told it would be refunded (am still checking to make sure the card information was not used again and they did refund the original charges). Again, PEOPLE BEWARE IF YOU EVEN CONSIDER ENTERPRISE CAR RENTALS - especially since their rental prices is either the same as others, or even higher in some instances.

My car was ready 4 days later so I returned the SUV with a 1/2 tank, a 1/4 tank more than I received. I had no way of knowing that my car would be ready, so of course I filled up the tank. Your rep told me that I would not be refunded for the excess gas in the SUV. I don't understand why I can't be refunded, because if I took the car back with less gas than I received, I would have been charged at your rate per gallon for what was owed. This is poor customer service and I plan to share this situation with my insurance company and my employer, since Enterprise is listed on our Employee Incentive Program. DeKalb County Schools will not support cheaters and poor customer service.

I received a call inquiring where the key was from the Enterprise office on the following Monday. I was unable to return the call during their office hours until Wednesday, March 3, 2009. I explained that I had watched my son place the key in the drop box and was not in possession of the key. I was told that several other keys had been dropped in the interim and that my key was not to be found.

I was not advised at this time that they were continuing to charge me a daily rental key until they were able to secure one from their Harrisburg, Pennsylvania office. I was told on Thursday, March 5 2009, that the spare key was retrieved from the Harrisburg office and that the car was once again on the road. I had also inquired about the excessive charges against my account and was told that the charges would be adjusted.

On Friday, March 6, 2009, I noticed yet another additional charge had been placed against my account. I reported the improper charges to my bank along with placing an additional call to the Enterprise office. It was at this time that I was told that the weekly charge should have been $219 but an additional three days had been added to the bill in addition to being advised I would be charged an additional $250 to cover the cost of a key replacement.

I witnessed this key being placed in their key drop box as instructed on Sunday, March 1, 2009. At no time was I informed of a lost key fee. To this date, I have not received an adjusted contract. The stories are conflicting as to when the additional key was received making it appear as though they are double-dipping by charging a rental fee for the same car to two separate parties. To date, I have been charged in excess of double the weekly rental rate on the vehicle. This has resulted in overdrawn charges on my account. To date, I have incurred $890 in fees related to a $219 rental charge.

Five days later on my return trip I notice the brakes are making grinding noises. It's raining and I'm driving on a two lane highway so I put the car in a lower gear to save the breaks. Within an hour I stop at a gas station and call Enterprise road service. They are no help and tell me all their rental locations are closed now and I'll have to wait until the next day. I now have appointments and a flight that have to be canceled and find accommodations for the night.

The next day I call the nearest Enterprise office (San Rafael) and tell them my situation and they get me another car. Never once do they act concern. I asked them to have someone moved the now faulty car and am told Enterprise cannot jeopardize the health of their employees. I say what about endangering my life? I decide to wait and work it all out with the office in Los Angeles when I return. I return the car that was given to me at the San Rafael office and was immediately confronted with "There are dents/markings on the car and you are responsible for them (I could barely see the markings that Chatera ** was talking about)."

I took photos for my own records and explained that they were already on there and that I had pointed them out to the agent in San Raphael (Ed **). He said they were too minor to put on the contract. I tell this to Chatera ** and she tells me she has to write a report any way, so I ask her to please call the agent who gave me the car in San Rafael. By now I've had it with the bad customer service and blaming game. At this point I decide to get out of there ASAP and deal with it later. The employee Chatera then refuses to give me the receipt until she finishes writing her report. I tell her I took out the insurance for any damages to the car, etc, etc.

There was no customer service, lack of professionalism and unwillingness to be of any service. I asked for the manager and was told he was not in. I was also told to go on their website if I needed any other info. I then asked the other two employees if they could be of assistance and they simply ignored me. I hurried up and got out of there. What a complete unnecessary waste of time and energy. I usually take the time to write about a positive experience that has occurred because of good customer relations. This is my first complaint and I feel my life was put in danger due to the poor handling and upkeep of their cars... The bad customer service I can understand.

But wait, the story gets better... This is the SECOND time this has happened. Yes, SECOND! And they refuse to refund us for the total $420 we have spent in hotel rooms.

Now, this is the thing... They have ON 2 OCCASIONS in 2008 rented me vehicles without this major credit card. What happens nowadays? Why are they coming out with this, when they have done it in the past with me, a 47-year-old businessman, not a child, and deny me rental especially after an 11+ hour flight? Let's be serious here. Like we said, thank God for this little Calvin ** person that I was so tired; I just didn't want to get on his case. Anyway, the same Enterprise people took me to another car rental and EVEN the Enterprise employee who took me there was AMAZED at the behavior of this Calvin character. This young employee had only been at this job for a month, and he expected never to treat a customer that way on behalf of the company... "That's not," he said, "what they teach us before starting to work." Also he told me, "Sir, thanks for showing so much class to this boss of mine. Everybody, I am sure, was ashamed of him on behalf of the company."

Anyway, in short, I went to rent and they denied me rental after 11+ hours of flight, because all of a sudden they grew a policy conscious. Of course, as the biggest toy owner in South America, I will pass the word but this is another issue. Thanks for your attention.

The next day, February 13th, Janae called me at 8:30 a.m. while I was at work, and she told me that my new TAGS were in and that I could get them when I wanted. When I left work eight hours later at 4:45 p.m. and discovered that I was driving an Enterprise Rental car with tags that had expired in January of 2009, I called Enterprise immediately and no one answered the phone. I tried again several minutes later, and no one answered. There was no recording that I could leave.

So here I am, driving a rental car that not only needs an oil change but also has expired tags. I am quite unimpressed with the level of service and professionalism that I received from Enterprise Car Rental in Collierville, Tennessee.

Enterprise's motto is, "We'll pick you up," and yet no one offered to come to my house to replace the expired tags. I was told, "Come get them when you want them."

I was the victim of a hit and run driver, and as if that was not enough, I must now wrestle with Enterprise Car Rental and struggle to get updated tags and a car needing an oil change! USAA referred your agency to me. I will definitely be telling them of my bad experience with Enterprise Car Rental. What an inconvenience I have had to endure! Please help me.

When I looked at the quote, I didn't see any reference to this fee. The manager then pointed at a small scribble that supposedly states this (I wish I could upload a scan, it's ridiculous). After talking to customer service, all I got was they would review my complaint in three or four days. I lost about $60.00; as a family, we have to budget everything, and as little as $60 is for Enterprise; that's diapers for a month for me. :)

Every week my charges would change (I guess depending on which one of them I was dealing with). The charges would bounce up and down from as low at $230 to as high as $317. I made my usual payment on Friday in the total amount of $228.36. It is now Tuesday morning and somehow, I went to return the car with him saying that he was going to have to charge $250 to my credit card and I was going to have to pay $175.30 in cash for a total of $425.30. For three days?! I returned the car before 11:30 like they told me to do to avoid being charged for a fourth day's rental.

How did I get from $31.99/day + $17.99/day for insurance, that would be a total of $49.98/day, if I'm correct? I know I can add. I understand taxes and all, but three days at $49.98 is nowhere near $425. I simply left the key on the counter and told him that we'd deal with this matter at a later day because I wasn't about to pay that and I was running late for work. I will go back up there Friday but I have no intention of paying that much. I don't know exactly what to do since I was of course threatened with being sent to collections over this matter, but I do not owe them that much at all. I know it.

A couple of days ago, I received a letter in my mailbox that stated the position has been filled. She gave no reason why I didn't get the job. I was depending on this job. I feel that I was highly qualified and experienced for the position. I recently got laid off from my present job and haven't had any luck in finding anything. I was among the first people to apply for this position. I had high hopes for this position and this recruiter didn't have the audacity to tell me in person. I find that highly unprofessional and I just wanted her to know that.

When I returned the vehicle, I told the representative what happened and spoke with a manager, John **, who, after I told him what happened, assured me that the rental would be waived. Lo and behold, a few days later, the charge showed up on my credit card statement. I called them and emailed them (I emailed John three times, he ignored me each time) and the representative (and a manager I spoke with) told me that John never told me he would waive the entire rental, just that he would "look into it" and that there had been a miscommunication. This amounts to nothing less than fraud and misrepresentation - this employee is trying to get out of an express promise and guarantee made to a customer (in front of witnesses).

In the very least, I would like Enterprise to waive the charge as expressly guaranteed that it would be waived by Mr. John ** and an apology from him and the company for misrepresenting themselves to a customer who could have wound up worse had the car died in the middle of LA traffic or where there had been no signal - in the very least.

My belief is that the previous renter returned the truck at dusk or at night which would have made it hard to see the dent, and therefore, they decided to just blame it on the next customer, me. In addition, they charged me a $50 gas deposit in the event I returned the truck without a full tank. They told me I would get that returned when I returned the truck. They now will not return that to me, staying that they have to wait for the insurance to pay them for the rental before I can get that back. I've been totally scammed! This is unethical business practices. After reading all the complaints, I will cancel my debit card tomorrow so that they don't start charging my account like others I have read complaints about.

All this time, my husband continued waiting outside for them, when the phone finally went through. I got an answering machine stating that they had closed at 10:00pm. No one ever told me on the first call that they were going to close and for me to be there before 10:00pm. It was only 9:20pm when I first called. I could have picked up the car and returned for my luggage if that was the case. A driver from another rental agency drove us to the Enterprise facility at 10:08pm and it was completely closed, not anyone on site. He told us that they do this to their customers all the time!

I opted to take a Dodge Challenger. The vehicle was so dirty that all I could tell was that it was a dark color. If time were not a factor, I would have refused all three and gone somewhere else but we had a schedule to meet and we were leaving the next morning. The Dodge was so dirty that I was embarrassed to drive it to the car wash. I ran it through the car wash twice and then took it home to start cleaning the inside. The inside windows were smeared as if a dog(s) had been licking on them. There was what appeared to be animal hair all over the seats. I had to vacuum that up. There was mud caked on the floor mats. I had to take the carpets out and hose them down. There was also a foul odor inside the car. I had to spray it several times with air freshener. This was just the start of my experience with Enterprise, the vehicle and Mr. **.

On Oct. 28th, 2008, while en route to Colorado Springs, the vehicle was making a screeching sound when I turned the wheel. I suspected the power steering pump was malfunctioning. I called the Enterprise Road Service number and got the phone number of an Enterprise office in Colorado Springs. They advised me to call the Dubuque, IA office for approval of repairs. On 10/28/08 at approximately 11:30am, I called the Dubuque office and spoke with the manager, Mr. **. I made him aware of the problem and he advised me to take it to a Firestone dealer or a Chrysler dealer to have it checked. Not knowing the area, and thinking that this was his responsibility to have it done, I requested that he have someone pick it up at our hotel. A person from an Enterprise rental agency in Colorado Springs came and picked up the car at between 4:40 and 5:00pm.

When we requested a replacement vehicle, we were told that the authorization for a replacement had to come from the manager at the Dubuque office, and that he would not authorize a replacement. We had to be in Albuquerque the next day for a family reunion. Needless to say, Enterprise would not replace the car and we were confined to our hotel room the entire next day without any means of transportation. The vehicle was returned to our hotel on 10/29/08 at approximately 5:00pm. We missed the family reunion and also had to change all of our hotel confirmations along the rest of the way. During my conversation with the manager, Mr. ** while all this was going on was his concern of getting his vehicle back to Dubuque if we were given a replacement and left it there. It's not over yet.

On the way back home from CA, the engine light came on near Colorado Springs again. I stopped at a Colorado Springs office there and the person there suggested that I take it to a Dodge dealer and have it checked out. He was very polite and apologetic saying he was the only person there. Rather than fool around, waiting for someone to take it away again, I took it myself and spent the afternoon of 11/11/08 sitting at a Dodge dealer. I have to say that the people in Colorado Springs were helpful. Their hands were tied because of the Dubuque office. It's understandable that mechanical problems can and do occur but I feel that this ordeal was uncalled for. I will never rent from Enterprise again. I have rented from them prior to this incident and had no problems but after going through this, that's it!

I phoned the Enterprise location in Hopkinsville and explained what was wrong with the car. They didn't have any rentals for that day to switch it out with and it was getting close to 12pm when they close. So I had to drive to Hopkinsville on the Monday to switch the car out. I then was then rented a Saturn Allure. I noticed the seats had some stains on the inside when I got home but didn't think much of it. I figured it was soda or something spilled, although there were stains on every seat. The interior overall was dirty. This morning, I received my new insurance cards and opened up the passenger door to put the new cards in my owner's manual book, that I was keeping in the rental until my car was repaired. After I opened the passenger door, I noticed a claw of a dog that looked as though it had been ripped out of its paw lodged between the seat and the frame of the car.

After seeing this (which I'm glad my wife didn't see), I started to think that maybe the stains on the seats weren't soda after all. I immediately phoned Enterprise and they had offered to switch out the car for me again, but of course, they didn't have any cars available. I brought the car back and rented a car from Hertz. I will never do business with Enterprise again. It is disgraceful that a company would rent cars out to people without cleaning them especially since they had to have known that the first car had an odor. And if they did clean them, they did a poor job. I will share this experience with everyone I know and especially to people who need a rental car.

At 11am, this employee named Jeremia shows up. When my daughter asked why he did not call to say he would not be there for her appointment, he rudely stated they lost her phone number but he was there now. After she got her car, she got 1 mile down the road and had a flat tire. She called Jeremia back and was told to call Roadside Assistance. Upon doing that, she was told she would have to wait 3 hours for a tire change due to the bad winter weather. She then attempted to call the store back, but no one answered.

Fortunately, a kind stranger gave her a ride back to her personal car that she left at the store, (which was now closed and she was able to make it back to work at 1pm. When she got off work at 10pm that night, she again called RoadSide Assitance and was told the wait was now up to 5 hours to get her tire changed. I then called the 800 number back and was informed that whenever the service truck did arrive, all they would do was put a donut spare on the vehicle. I told the help desk guy that he and Enterprise Rent a Car were nuts if they were going to have a customer drive a car in bad winter weather on a donut for a 600-mile round trip. He then instructed me to have my daughter drive the car down to Madison, Wisconsin the next day and have the tire properly fixed at a FireStone dealer... 60 miles away in the opposite direction!!! I told him he was nuts and to cancel the rental and have the car towed the 1 mile back to the store. He then arrogantly reminded me that the car would only be towed back if my daughter waited with the car for the tow truck to show up... I then had my daughter deliver the keys to the drop off box back at the store, and just drive her old car home instead and we just left it where it was. I will NEVER rent a car from Enterprise again!!!

Upon speaking personally with **, I told her very distinctly do not charge or run the charge until the dispute is settled and you have verbally spoken with me!! Which she agreed to. Upon contacting the Enterprise, manager **, he told me that USAA was paying all they were going to pay and that the issue needed to be resolved. I told him to not issue the charge until I spoken with USAA on the issue and he promised me that no such charge would be done. However, at 6 that evening, he ran the transaction for $198.01 despite the assurances that this would not occur. I have tried to contact USAA on this issue but the claims adjuster, **, does not return my calls.

When I arrived at the airport, there was only the person behind the desk and no one to go & check the condition of the car with me. The Enterprise rep told me he couldn't leave the desk and that the vehicle had been check earlier by an Enterprise employee. I trusted him because I never had any problems with Enterprise before. The car was parked far away from the airport building and the parking lot was dark. I never gave it a thought and really wasn't even using the car until the day of the 29th. Prior to that we traveled as a group in my friend’s car. The car was parked in a location where it could not have possibly been damaged.

Saturday evening, 11/29, when I was leaving the Nursing Home where my father resides, the car was parked in a spot that the light in the parking lot was shining on the back right fender and a scratch caught my eye. Thinking that something might have happened without my realizing it when I stopped early that morning at K-Mart I called it in to my insurance company. It had been raining heavily and very windy all day so I didn't look any further.

The next day even though it was still raining, I decided to check the car out better. I found additional scratches on the same side of the car. Being I was the only person driving the car and really didn't have any reason to be on that side of the car, I never noticed any of this. But I wasn't done by me & I now think that these scratches were there when I picked up the vehicle & it never crossed my mind to distrust Enterprise. The person in the lot at the airport when I went there to report the problem on Monday, looked the car over and found scratches on the lower back left side of the bumper also. Now these are the type of scratches that would come from going down a driveway that was too steep. That would have had to be done by the driver of the vehicle and I know darn well I didn't do that.

I feel Enterprise is taken advantage of a customer who thought they were trustworthy. I feel if Enterprise agreed to let me reserve a vehicle it was their responsibility to make sure they had personnel available to look over the vehicle with me. In addition they are charging me $25.00 extra to return the vehicle to another Charleston location which is close to Amtrak. The convenience of having the car delivered to me doesn't seem like a such a good idea anymore. This was supposed to be the advantage of using Enterprise rather than another possibly less expensive car rental agency. I will definitely rethink this decision in the future. This will end up costing me the $100.00 deductible for my auto insurance policy. I may very well have an increase in premiums for something unfairly charged against me. I have the inconvenience of filing a claim with Master Charge for the company’s loss of use of the vehicle.

When the agent saw that I was really trying to look close for any damage she said, "Don't worry, you bought the Damage Waiver Protection and we don't check for minor damage." She showed me a tool that they use, where dents seem to have to be larger than golf balls and scratches longer than several inches (I don't remember the exact dimensions) for the ELRAC agents to take note. I also don't remember if she marked down all the scratches and dents that we both saw, and conveniently, my pink customer copy was never returned to me.

Anyway, when I returned the car on 12/2/08, I was never asked how I liked the car or their service like I was in past encounters with ELRAC. The same agent that checked me out immediately asked me (before she even walked out of the building) if I wanted to go with her to check the car. I said no and I was taken off guard because I've never been asked before to go check the condition of a rental car after returning it.

After waiting for several minutes, the same agent was conferring with a co-worker. I heard her mention a "scratch and 2 dents" on the passenger side door. I walked out and looked at the car. The two dents she was talking about were so shallow and difficult to see that I had to stand at a certain angle close to the car and look straight across the surface of the passenger side. These dents also looked exactly like the dents she pointed out to me on the day of check-out. The scratch that was underneath the door handle was a minor scratch that can be removed with some buffing (no paint was removed). I don't remember the scratch since like I mentioned, the car was soaking wet on check out and this car already had numerous scuffs and scratches on it that are much worse than the one I'm supposedly responsible for. I was asked by one agent who didn't give his name if I parked in a parking lot. I did, and told him that I went out of my way not to park close to other cars to avoid this problem in the first place.

I basically don't know how that minor damage occurred and I'm not convinced that it happened while the car was in my custody. I know at this point I can't prove it, especially since the agent withheld my pink customer copy and I was too upset to realize I didn't have it when I left the ELRAC office 12/2. I was given a receipt of Summary of Charges and a Copy of an Incident Report Notice that I signed. There were two other papers that I was told to sign. The one I questioned was an Accident Report form. I told them, "I wasn't in an accident. Why am I signing this?" I was told by one of the agents that the paper proves that I wasn't in an accident. It sounded like double talk to me. In retrospect I realize that none of these agents, including the female one who checked me in and out ever gave me their business cards with respective phone numbers. You would think that with something as important as this that one of them would've given me a card like other ELRAC agents I have dealt with in the past.

On 12/8/08, I received a letter dated 12/2/08 with the ELRAC letter head from Tahirah **, a Loss Control Administrator. Part of the letter reads: "According to your rental agreement, you have purchased our optional damage waiver protection. In order for your damage waiver to be valid, the terms and conditions of your rental agreement indicate that YOU MUST FULLY COOPERATE with our claim investigation. At this time we are requesting that YOU CONTACT OUR OFFICE upon receipt of this letter to provide additional facts that may be helpful to the processing of the claim and to complete our investigation."

I have left 3 voice mails for this woman. It is now 12/9/08. I have tried to contact an alternate person in her office, but was told I have to speak to her only. I am going out of my way to cooperate with this company but if it is so critical that I speak to Ms. **, why doesn't she return my calls? As far as I concerned, this is harassment. They are more or less hinting that I will have to pay for this "damage" unless they get additional information (which I don't have).

I went to try and get the car back from the towing facility and they had already called Enterprise and advised them of the situation. I went to the towing company to get the vehicle and they said Enterprise had taken the car back and I would have to go to the office to get them to release the car. I admitted to being wrong for my brother driving the car but they would not let me get the car back and I also advised them that I was out of town. They shrugged their shoulders and went back in the office.

Due to enterprise drafting an additional 250.00 from my account, my account became overdrawn and I was billed over 160.00 overdraft fees to my checking account. I called enterprise to complain and they credited me 208.00 to my account. The next day, I called and advised them they still owe me money and then they credit me 41.07. They are responsible for the fees placed on my account and I am requesting they send me a check in the amount of 160.00.

So I decided to switch off the ignition and turn the parking lights and see what else can be done. To my GREATEST SHOCK of all, the ignition key would not move inside the key hole. I was completely taken aback and absolutely tense. There was no escape from an eventual mishap and probable death or serious injury. I finally decided to take a U-turn in very little space available to me, which I somehow managed and I drove back to the Enterprise car leasing office. I reached there and could not move out of the car since the gear lever would NOT move and car would NOT turn off.

So I had my friend walk inside the office to seek help. My friend was zapped to see the reaction of the people inside the office, one of them started laughing and said, "It has happened a few times before as well with the same car... don't worry, I shall give you a better car"..and he would not stop smiling and feeling good about it. Seemed as if he was unfazed by this episode. The team there had audacity to behave as if nothing has happened and I was making a fuss out of it. In fact when I finally handed the car over to them they were unable to switch it off even after 3 guys from the leasing office tried their hands on it for around 15-20 mins in front of me.

I was badly in need of a car otherwise I would have opted out of Enterprise, so I had to ask them for another car. I got the car and promise that the rates would be slashed to my satisfaction and also that they would make sure that my inconvenience and near death experience would be compensated in the money that I get to save from the rental. Guess what, I saved a whooping $2 for 2-day rental. Can you beat that?? When I reminded them of the entire episode the guy on the desk said, "There was nothing wrong with the car at all, we changed it as a favor to you."

I have never had such a bad experience with any car rental company so far. Enterprise sucks!! No doubt they offer cheap car rentals, but they also give CHEAP SERVICE, CHEAP LIAR SALESMAN and CHEAP CUSTOMER SATISFACTION POLICIES for FREE.

I asked if I could use my boyfriend's or my dad's card, he said no. I then explained that I would not have a debit card for sometime, and he pretty much told me there was nothing he could do. I asked to speak with someone else or a manager. I explained to him that I'm sure I wasn't the first customer to not have debit/credit card. Adam stated there was nothing he could do. Upon me further pleading with him, He told me I could use my driver's license and current utility bill I guess to secure my rental? He also told me I had to use a check or money order since I didn't have a debit card. I was thankful for this because even though he gave me a hard time I would not be without a car.

From there everything went smoothly. Melissa set everything up for me and I was on my way. After I found out the date the car insurance company would stop paying for the rental, I called, spoke to Melissa who informed me that I could keep the car at the insurance rate which was like $23 and some change a day. I opted to take this option. Later that day I called back to speak to Melissa (Wednesday November 5th). Luis answered and assured me he could help me. I was under the impression that I would have to come in and make payment on that day (Nov. 5th). Luis was very kind and allowed me to come in on the following day (Nov.6th).

On this day I came in paid $187 (money order) to keep the car to the following Wednesday (Nov. 12th). On Nov.12 I called asked for Luis or Melissa because Adam answered (wasn't interested in speaking with him because of prior experience). Neither person was available. I spoke to Adam, asked him what the daily rate was with tax and how much it would cost to extend the rental until Thursday 20th. He then told me it would be like $262. I asked him why and he said there was a $100 deposit that had to be on file at all times. I asked him why it was not $50 like before and he said that it changed because that is the special rate that car insurance companies get and since the car insurance company was no longer paying for the car, this was the new rate.

At that point I ended the call with Adam. Called back about later and spoke to Luis (mainly to see if I would get the same information). He did indeed say the same thing. I asked why I was never informed of this and he apologized stating that Melissa should have informed me of this last week when I came in to pay. He then went on to say I was still going to be charged the same rate as the insurance company. I said that if that's the case I should be charged the same rate all the way around including the rate of the deposit, he stated that he could not do that and if they got audited he could get in trouble. All I wanted was for them to honor the $50 deposit.

I don't feel like I should have to pay more because someone (Luis?) failed to inform me of the details. I thought I would pay a week in advance just like the week before. The problem is that because someone neglected to follow the proper procedure in the beginning, I am the one who suffers in the end. On top of battling back and forth with the other party's insurance company about my settlement, this is one more thing I now have to deal with. I don't appreciate how Enterprises policy changes case to case, person to person. I say this because my best friend, Alicia ** rented a car from them a few weeks back (she didn't have money) and was accompanied by her mother whose debit card she used to reserve the car. I was told that this could not happen!!!

I accompanied with my friend (Alicia **) came in to return the car. Adam was rude and very unhelpful. To make matters worse, he tried to tell me how many exceptions they had already made for me as if I should be grateful. To make matters worse I have to wait weeks to get my deposit back which I have deemed unfair because they demanded it up front. I like Enterprise so much so I plan to purchase my next car from them. I will never go back to the one on Georgetown Rd. Maybe they should get audited so that way their wrong doings or exceptions (?) can be brought forth. I am firm believer that this is the reason policies are put in place, if nobody would have went against policy in the beginning I would not have been without a rental in the end.

This time I received a Ford F150. I arrived a Enterprise around 7:40a.m. I checked out the vehicle at 8:01a.m. Ford technician called me and let me know my vehicle was ready same day. So I arrived at Ford after Enterprise same day but it was closed. Enterprise closed at 6:00 p.m. and I got to Ford around 6:20 p.m. The service technician at Ford said it would be okay to leave the truck there. I gave him the key and he called for my vehicle to be brought out. He also said to leave a message on the answering machine of Enterprise regarding leaving the vehicle I rented at Ford.

So I left a message on Enterprise answering machine letting them know I was leaving the vehicle at Ford and the time of day. Then I got in my car and left. I didn't receive a call on Saturday the 27th which was the very next day. I left a message with someone at Enterprise and they informed me that its okay about the car being there, they sometimes leave their cars over there at the Ford lot because of the space. She informed me that it'll be okay. On 10/23/2008 I received documents in the mail stating that I damaged the truck costing $1326 worth.

I asked Aaron **, the Administer of the Loss Control Dept. why didn't anyone contact me because it's completely false. They are trying to falsely accuse me of some damages someone else did to the truck. I asked Aaron why didn't anyone try to contact me and the notes stated there wasn't no response at 310-820-7700. I told him, "That's not my number, that's Enterprises'." I informed him that they didn't perform a walk-around when I picked the truck up, they just showed me the gas gauge in the vehicle and I signed the contract. It shows a mark on the contract where possible damage is.

Aaron at the Loss control dept. stated that there were repairs to this truck that shows there wasn't damage and the truck was dropped off on the 26th. The same day I rented it, which is impossible because on the contract it shows that I rented the truck at 8:01a.m. the time Enterprise. This day they opened at 8:00a.m. I asked him how is that possible. He couldn't give me a valid reason. He then got upset. I then spoke to Rayna ** the V.P. executive at Enterprise car rental in Culver City, CA. I informed her of what was going on. She is going to put a different Administer of Loss Control on the case and its going into an investigation at this current point. This is completely false and I'm being accused of some damages that I didn't do. I feel this is a scam a lot of people are hit renting cars thru car dealerships when you're having your car repaired.

Upon returning the car, the person who stated he was the manager began the check in procedure on the car and almost immediately stated that there was damage on the rocker panel on the right side of the car. I could not see any damage because of the rainy and dark conditions, but my wife and I knew that we had not done anything to cause damage to the car. I have rented from Enterprise for years without prior incident, and as an owner of an insurance firm, I have always utilized Enterprise because of their relationships with insurance firms. I truly believe that we were set up and having done a quick internet search for Enterprise @ the Philadelphia airport, I do not appear to be the only victim of this type of situation.