Enterprise Rent-A-Car Reviews

Now, I am so disappointed by the other young lady's attitude and unprofessionalism by hanging up on me when she did not want to give me the corporate office phone number. I am now going to take my business to another company and I will also inform my corporate office not to use Enterprise again. I am so hurt because I had only pulled off from this location 10 to 15 minutes for them to rent it that quick. The young lady said the next person was waiting on them to clean the car when someone else said the guest didn't care about the cleanliness of the car.

I am from Poland and my English is still not excellent but I am not stupid. They try to scam me! I feel like they had a damage so they put it on me. In paperwork that they sent me, there were several damages on the top of the dent on the roof. That had to be done after I returned my car and was drove home! There were damages to the side of the vehicle. That's when I realized that they try to scam me. When I visited the location to complain, the manager told me that there was a mistake. She saw that car has extra damages on images. She told me that she will take care of it. I haven't heard from them until a year later. I received a bill from a collection agency! What should I do now?

The chap, who worked there, the salesman, said I could have that particular car even though they didn't reserve vehicles so I made it clear I would only rent if I could have the Charger. He agreed and said that I could definitely have it. I said I would come back with my card and itinerary. I phoned that evening just to make sure that I was having the Charger and they said yes. In the morning, I called the office and yet again confirmed that I was definitely having the Dodge Charger and they said yes. They sent driver to pick me up. When I arrived at the office, I asked where the car was and they replied it was there somewhere. When I got in the office, they suddenly out of the blue said that the Charger had been let out last night and that I was going to have the Chevy Impala, without asking me if I would like the Impala.

The Impala was covered in dog hairs and that I would have to wait while they cleaned it up; however, I didn't want the Impala. I booked and wanted the Charger due to me being from UK and having an interest in this particular vehicle. I refused to take the Impala and still with good intentions, I asked if I could have something else. They offered me a lesser car. I was very disappointed as I never complained before regarding the truck. But to have this done the second time by a worldwide professional company, I was amazed and shocked how they treated me. They said I misunderstood them. I could agree if I didn't speak English but they insisted, then ignored me, and carried on dealing with another customer.

When I tried to complain, a very rude lady who was the manager of this office bluntly asked if I wanted to rent a car or be taken back to the hotel. In other words, they weren't interested in my dissatisfaction or my needs. I left the office very disappointed. I then complained to the head office who said they would look into it, investigate and let me know within two days. I could not complete my business appointments and other jobs due to having no car. The head office never contacted me. I called them and they said they would call but until now, nothing. I left on March 28, 2013 and I will never again use this company anywhere in the world. I will also be notifying my uncle who owns the Days Inn in Longmont.

On February 23, 2013, the front left bumper came loose when I was driving and already in the parking lot where I live. I could not get it on the clip myself and tried calling Enterprise because when I was trying to park the car, it was making a scraping noise as a result of the loose front fender. This was due to whatever was wrong with it when I rented it. It was evident someone else was already in an accident with this car. When I tried calling Enterprise, I was given a hard time about the situation. And it was insinuated that I was responsible and that an incident report would be made against me and that my insurance company would have to pay.

I tried explaining that I did nothing to the vehicle but they did not care. I ended up calling Triple A and they were able to re-attach the bumper to the clip. I discovered dog hair in the back seat that I did not notice when I rented the car. It was fine and white; but after the air freshener wore off, there was a wet dog smell. I do have allergies to dogs and I do have asthma. I was noticing that I was having more trouble breathing and I was wheezing more. However, I could not pin point the problem until then. I tried taking the car back on February 25, 2013 to get a different vehicle because the one I was in was really making me sick. ** of Strongsville gave me a hard time and insisted he needed $500 before he would switch cars. He was screaming at me for the scratches on the bumpers.

** of Progressive (they work side by side) told him that the damage was already on the bumpers and that she had already marked it down. Then, he notices that on the right side that the bumper is not perfectly flushed like it is on the left and starts to blame me for it when nothing happened to the right side on my watch. We ended up in a screaming match and I ended up leaving with the death trap again because ** would not help me. I wrote to the corporate office. They referred me to ** of Strongsville who is **'s boss. ** brings me a different car and comes and takes the Nissan Versa back and seemed real apologetic about the whole situation. However, today, I get a bill for over $800 for the bumper - this is a false claim.

The damage to this bumper happened before I rented the vehicle. I take care of other people's property. I have a clean driving record and have had one for fourteen years. I was not in an accident nor did anyone hit me. The damages were already there. Enterprise was in a hurry to give me this car, and they did not thoroughly inspect or clean it before bringing it to me. Next time I rent, I am taking pictures of everything before the car rolls off the lot.

The car was drying in dirty patches, mostly still wet and freezing in others, which made it impossible to see if there really was any damage. The car was black, which made the dirt smudges stand out more. I considered the fact that the car was fairly new and figured there wouldn't be any significant damage. Neither I nor the agent squatted down and touched our noses to the exterior to look in fine detail. We didn't go look at the car from different angles and we didn't rub the drying streaks and smudges to see if there was damage underneath them. We went into the car to finish the paperwork and I declined additional insurance coverage. I returned the car on March 25, 2013 (3 days later).

An agent walked from the passenger door down the side, around the back and straight to the "damage" area on the driver's door. How he saw the issue so quickly is suspicious. He stopped there and went back around the car, retracing his steps and never did inspect the front of the vehicle. I was told there was damage to the vehicle and that I was responsible. I firmly said that this was impossible as the vehicle was driven to my home, parked in the driveway where there is nothing around to damage it. While I was on my trip, I drove straight there, parked it in an empty lot and then drove straight home again. The vehicle was never left where it could have been damaged. I am very positive that the damage was from a previous renter.

I demanded that they show me the damage. By now the car was in the garage. We went into the garage where they had taken it and he pointed it out. I did not see any damage so the agent rubbed on it. I still did not see it. Then he told me to go towards the back of the vehicle, squat and look down the side. I did so and noticed the dent. There is no way I would have seen the dent during the original inspection as the dirty streaks were covering the area and it took for him to wipe them off and me to bend down and look up the side of the vehicle for it to be evident. How would he have known the spot was there if it hadn't been there before? I have been reading others posts and see that this is a scam that Enterprise uses on people. They give you the car wet so you cannot see the previous damage clearly. The scam is to wait for the first person to rent the vehicle without the damage waiver and sock it to them.

You see, when the last renter had the vehicle, he/she probably had the damage waiver so they were able to just walk away and not pay a dime for the damage. Instead of fixing it, Enterprise left the information of the damage off the books and waited until someone who didn't purchase the waiver could take the blame. This made for a great scapegoat and Enterprise would not have to file a claim on their own policy. They could file it under someone else's. I refuse to pay for someone else's damage! If I had an ounce of doubt as to whether this happened while I had the car, I would chalk it up and pay for the damage. But I am 100% positive that the car was not damaged while I had it. I was so careful and never left it parked anywhere near any other cars or objects that could damage it.

I will fight this all the way to court and I will win if it costs me a year's pay, just to bring awareness of this scamming company! I have already contacted my credit card company and the card they have on file is cancelled. I have also contacted an attorney who says we will wait for a bill before we proceed. Speak up and protect yourselves! Posting here is not enough to make the public and insurance companies aware. I intend to blow the whistle on this greedy, victimizing company in every way I can.

Yes, it was my fault that I didn't notice that she purposely circled that I wanted insurance. But I truly trusted Enterprise because I rented vehicles there so many times. The longest I rented a vehicle there was three months long. Eric the store manager arrogantly interrupted our conversation and stated he would take off the insurance but would place me on their "block list". Meaning, I was blocked from ever renting there again. It was extremely appalling that a store manager would act like an arrogant street punk. Thank God that I was blocked. I would never, ever rent anything there again.

Four days later, after the holiday, I found I did have insurance through my personal agent to cover us with the rental. I called and advised the Enterprise agent of my discovery. He then told me that $300.00 would be credited back to my account. A week later, I checked and it was not there. I called the agent again and he told me that it would take 45 to 60 days for the credit to show up. I let him know of my displeasure and asked who I should speak to to expedite the credit. He gave me his supervisor and her number. I called almost every day for over two weeks. Every time she was either out of the office, interviewing new employees, or tied up in a meeting. I left messages for her each time with my phone number and asked her to call me. She never called.

I finally got a hold of her on January 25, 2012. She tried to tell me that I should have gone to the office as opposed to call the day I found out that my insurance covered the rental. I explained to her I was following her employee’s guidance, and if I was supposed to have gone to the office, then she should do a better job of training her staff when giving instructions. We argued for about 15-20 minutes and she finally agreed to credit my account back, of which should have been done back in January. She told me that it would be 60 days before the credit would hit.

Well it is sixty days today and no credit. I will be visiting her office this time in person. I will be advising her that I am there to pick up my credit. If she tells me that she cannot do anything about it, I will then advise her that I will be leaving her office and driving to the nearest TV news station to tell them of my story using her name and office location. In addition, I will be contacting the BBB and Attorney General’s Office advising them of the situation, again using her name and office location. I will never use this company again and will campaign to my friends not to use them as well. I hope after you read my review and others on this site, you do the same.

I went ahead and returned it to Enterprise and explained what happened. I had the repair ticket from Mitsubishi saying that the broken part was faulty and that the car was under warranty for the repair. Enterprise still insisted that it is my fault. Instead of taking it to the dealership for a repair that is 100% under warranty, they took it to a body shop and sent me a bill for $299. I will not know how and no way to pay it. This is fraud.

When I received the car, the salesperson and I, when doing the walk through, did not squat when inspecting the vehicle so this could have easily been overlooked. I was told that I need to complete an incident report and that this was standard and that they would look into the vehicle history. This was the only reason I signed this form. Now, the managers from the Washington Dulles airport are calling me, accusing me of damages that I did not do as well as their damage recovery unit.

Today I received a letter stating we owe them $450. I called and spoke to a lady, who was very nice, but said that she didn't understand why he said hail. She then told me it was vandalism, which was interesting because the car was in the garage when it was home or outside of my work door. So now they have changed the story from hail to vandalism. I think they are trying to scam me!

This was really bad business and I explained this is discrimination against people that have hard times. They called Hertz for me and dropped me off at the nearest Hertz location without an apology or anything. I am telling everyone to never go to the Old Hickory Blvd location in Nashville, TN. They are the worst and David should be reprimanded, yet I have not heard a word from Enterprise yet will never use them again.

When returning the car, they said we owed $458.91. I told them it was a mistake but they said we signed for additional coverage. Apparently, the agent verbally said we were declining when we were actually accepting the coverage. He scribbled in the margin that there was an additional $31 per day. I never read anything because we verbally were told even after emphasizing that we didn't want coverage that initialing the spots verified the declination. We never got a new contract with an updated total nor were we ever verbally told that we were agreeing to an additional $31 per day. We were scammed.

After being talked to abusively and very nastily by the agent where we dropped off the vehicle, he took off $113 still leaving us with $122 additional cost we did not expect or agree to. He also kept the original paperwork and gave us a different print out. We have no proof of the scribbled, illegible comment that the agent made. At the airport, we went to the counter and they were very sympathetic and escalated the complaint. We got a call offering us a free day of rental that I will never use. I have no idea why the agent would do that except that he gets some type of recognition for everyone he gets to initial.

Four hours later, my wife received a call from Enterprise stating that the rental had been damaged. Note during this four hour gap, the car was driven by an Enterprise employee from the collision center to an offsite Enterprise location. Enterprise insisted that we were responsible for the damage despite them not following their own protocol of inspecting the car for damage (which my wife and I did prior to handing over the keys).

Despite our attempts to dispute Enterprises claims, we have since reported a claim to our insurance company and paid Enterprise $250 for the deductible. We paid Enterprise as they threatened to turn us over to a collection agency. This was extremely difficult as we know with 100% certainty the car was not damaged upon drop-off, and felt sick that Enterprise would insist we were guilty and go as far as to threaten us.

We hope others will read this story first before choosing Enterprise Rent-A-Car.

First, I spoke with an agent in Oregon who kicks it to the Missouri Center. A manager identified as ** listens to the situation, verifies my corporate account, and takes my home number. He tells me he will call Ft. Wayne and straighten things out. Two hours later, I take the initiative to call Enterprise Corporate and reached Chelsea, who was handling Executive Upgrades. Whoever hired and promoted this woman to her current level of incompetence deserves to be shown the door. I have never dealt with such a misguided and client insensitive firm. Shame on you Enterprise! I just tore up my Enterprise Corporate Account Card. Despite having a confirmed reservation, it's like a problematic Seinfeld episode.

I had the car until December 31, 2012. I didn't really drive the car because one refused to put gas in something that doesn't belong to me, even though I was really going anywhere. I returned the car back to them on December 31, 2012 and the sales rep, Lauren **, went out to inspect the car and came back in and said, "You have damage to the back bumper." I said, "You are kidding," so we walked to look at the car. She pointed out the bumper. There was bubble in the bumper that was already in the paint. There were no scratches or paint off the car at all. So we argued about that for a minute. I spoke Derrick ** and we went out to look at the car. He advised me of the bubble in the bumper. I said to him, "You're crazy," so I advised them to contact my insurance company and they will take care of it. Well, I received paper work from Enterprise and now they are claiming that the passenger right side bumper has a dent it it.

I am so disappointed in the way Enterprise is doing their customers. They are making fraud claims against the customer and their insurance company. They also debited my account $50 for damage charge that I don't believe I did. I will not stop until I get results.

When we returned the vehicle two days later, there was a different employee working. She inspected the vehicle and noticed a swirl mark in the paint on the rear hatch and a very small concave spot. The employee asked what happened to the car. We explained that we have no idea because we didn’t notice it. She was extremely rude and all but accused us of lying. We asked to have the employee who inspected the vehicle when we rented it to complete the check in and were told that was not possible. I looked the car over much closer this time and discovered at least 10 areas of varying degrees of damage. I photographed these and pointed them out to the employee at which time she just stared at me.

We notified our insurance company that we are disputing the issue. We are usually too busy to buff our own vehicles, we definitely didn't buff a rental car and cause the swirl marks. I have no intention to ever rent from Enterprise ever again and I am going to tell anyone who will listen to me not to rent from them either. They are not professional or polite, and I am convinced they caused the swirl mark when they cleaned the car last and are trying to get our insurance to pay for the damage to the vehicle.

Once my wife arrived at the rental office, what had been a nice experience deteriorated rapidly. She was informed she could not rent the SUV; she could only get a lower-priced car (such as a minivan), and she would need documentation such as a utility bill proving residence. The agent with whom I had spoken was there and made the excuse “he was busy and was sorry he had given the wrong information”. My wife called me understandably upset and I hit the ceiling. Talk about miscommunication! They gave her a minivan and did nothing to tell her how to operate the car. (The ignition key is different. She spent ten minutes figuring out how to close the sliding door, and the low oil light is on.) They are demanding we supply the requested utility bill. They also took a double deposit from the debit card.

Now, I understand company policy. I also understand about customer service. I work with patients and am subject to a feedback mechanism, which awards individual practitioners monthly rating scores from their patients. I specifically asked about documents and stated we were using a debit card. The agent I spoke with told me that was all they required along with a driver's license.

My wife had her day spoiled. My day at work was blessed with more stress (I work in an Emergency Room), and a simple transaction was botched by your agent's incompetence. Customer service indeed! Agents names: Eric **, Branch Manager; Kundan ** (My wife wants me to add she was very nice). I am sorry to say we will not rent from Enterprise again.

Recommendations:

(4) Inspect the cars before you rent them. Alarm lights should be addressed and repaired, so the customer doesn't have a breakdown on the road.

When I returned the car yesterday afternoon, I was charged $28.49/day for the 2-day extension. When I tried to explain to the attendant that I was quoted the same rate of $8.49/day by Colleen, the attendant told me that there wasn't anyone there by that name. I proceeded to tell her that I called the 800 number and she wasn't pleasant at all. Rather than stand there and argue with her, I left to get on my flight. I wish I could say that I was on vacation but I wasn't. I went back to Connecticut to care for my ailing 91-year-old mother who is in the hospital suffering from pneumonia and fluid in her lung. I will be returning to Connecticut once she is placed at a rehab facility to care for her and will need to rent a car for approximately 1 to 2 weeks and with certainty, it will not be Enterprise.

I ended up renting from another company. My family and I were just in a bad car accident which is why we were stuck in South Dakota. All Enterprise offered was for me to come back to a state I did not live in to return the car since they said to have cars for round trip and not one way. I am never considering another car from them again. Btw I'm a wounded vet from Iraq, glad to see the support from Enterprise for our soldiers.

When I went to get my boarding pass, I asked the woman behind the counter what do I do with these rental car keys. They looked at me like I was from Mars or something and said, "We're not supposed to take those. You got to call Enterprise and give the keys to them." Well, I tried calling Enterprise at 4:30 in the morning on Saturday and all I got was a computer telling me when the office hours were. I walked outside the airport, went to where I was dropped off by the Park-It-Here bus, and saw an Enterprise shuttle bus driving up. I went to the bus driver and asked him what I'm supposed to do with these rental car keys. The bus driver did not know what to do with them either. He told me, "Don't miss your flight. Just take them with you." So I did.

By the time I landed in Houston, TX, it was 9:00am. I called Enterprise in Memphis, TN and told them the situation. About 10 minutes later, they put me on with their manager and he told me that, "Whenever you get back home, just mail the keys back to us." So when I get home, the first thing I did is go to a FedEx shipping facility. I paid $27 to have the keys shipped the next day. This happened on a Saturday so the keys did not actually ship until Monday.

On Tuesday, I called the Enterprise rental car center in Memphis, TN and asked them if they received the keys. They said they received the package with the two cards that the Park-It-Here bus driver gave me but said that there were no keys in the package. So now, I got FedEx losing my packages. So I called the FedEx shipping facility that I went back home and asked her what happened and she filed a claim with FedEx. FedEx investigated the claim and told me that when the delivery driver dropped off the package at the Enterprise center that he could feel the keys inside the package. So that was $27 down the drain. Enterprise told me that since they do not have the keys, that they would have to charge me for the extra four days that they did not have the car, a fee for having the car towed to a Mazda dealership and to have a new set of keys made. The original total was going to be just over $300 and the grand total ended up being $750.

My dad got on the phone with the lady that told me that I would be charged with all this other crap and he cussed her out. The next day, we called the same Enterprise center and they had decided to drop all of the charges except for the price for the new keys which ended up being $325. My company ended up paying $325 and that money ended up coming out of my paycheck. The next month, I received a letter in the mail from the Damage Recovery Unit in Dallas, TX saying that I owe them $460.

So I called this woman and asked her why I am being charged for $460 when that claim was already paid for. She said rudely that that includes the price for the keys and the towing charge. I told her that first of all, it was not $460 - it was $325. Second, why do I have to pay you this when my company already paid this fee to Enterprise in Memphis, TN? She kept on going on and on about how my story doesn't make sense. Now, I am getting harassing phone calls every day from this woman at the Damage Recovery Unit and every other day, I get letters saying they have not received my payment. Every time I try emailing this woman, she never responds to me and when I try calling her, I keep getting a voicemail. I will eventually be taking this up in court if this does not stop soon, about a month later.

My wife and I went to Carmel, CA for a few days of R&R and rented a luxury car from Enterprise in San Jose. We kept the car for five days without incident. When we returned the car, the agent noticed a series of small scratches in front of the left front wheel well. To see the scratches, I literally had to go to one knee as the way in which the front panel curves under the car at that point made it difficult to see the "damage" from a standing position. No doubt the scratches were there and I had not noticed them at the outset of the rental when I "inspected" the car before accepting it. At that point, I made a couple of critical mistakes.

First, I was in a hurry and did not take time to document the damage. More importantly, I did not take pictures of the damage. To make a long and sad story shorter, I have now been billed by Enterprise for a whole series of repairs that were completely unrelated to the scratches totaling over $1,300.00. Now let's face it. Most of us allow valet parkers to take our cars at fine restaurants and hotels so it is possible that one of those gents could have scratched the area in front of the front tire, which was not a repair included in the bill and photos furnished me by Enterprise. However, there is not doubt in my mind that the repairs for which I was billed and for which photos were furnished to me was not done during the time I had the car.

Now please consider the following: Enterprise employs their own adjusters, their own claims reps, their own body shop workers and their own collection folks. How do all those folks justify their jobs, you might ask yourself? I believe I now have the answer. They do so by inflating both the nature, the extent and the cost of any repair that comes their way. Fair warning. Stay away from this company. You simply have no way to defend yourself other than by trying to alert other innocent folk to the danger this company's business practices represent. While they have lost my business and that of all those folks I employ around the country, you need to be on notice. Good luck!

Today, I received a call from Allstate saying that the 30 days are up on the 24th. I called and they explained that they count the 26th of the month as the first day. They said they use calendar days, not 24 hour periods. So I asked them to speak to a supervisor to see if they could consider a half of the day, but I was told no. The rep said I would have to pay for the one full day. Then the rep got Enterprise on the phone, and the manager Bethany said that “the 24th is the day the rental is up for the 30 days.” I said that “if I rent the car for one day, it is a 24 hour period so that would actually bring the rental to the 25th of the month.” Bethany said, “Oh no, it is in calendar days and it needs to be back on the 24th by midnight.” According to the 24 hour rule, it is actually due back on the 25th by 10:30 am which is 30 days. But both parties refuse to extend their so called rules therefore I have to pay for one full day. I will never use Enterprise again, and I am going to get quotes from other insurance companies after being an Allstate customer for 46 years. Good bye Allstate.

A day later, I got a call from the "manager" of Enterprise asking if I knew anything about the damage to the vehicle. I quickly replied, "No!" I asked, "What was wrong?" and he stated that he wasn't blaming me but the right rear bumper was hanging off. I said I returned the vehicle, paid in the parking lot and another employee even retrieved a lost wallet. "No, there was no damage when I returned the vehicle." "Well, were just trying to track down when it may have happened." "It didn't happen with me." Then he asked if I had insurance. I said, "Yes" only to find out later that it was liability only, so this wouldn't be covered. Oh well, I'm not at fault anyway.

Then I received a letter in the mail from the recovery department saying I'm being held responsible for damage to this vehicle! Can't reach the manager to this day. Haven't seen pictures, costs or anything else. They just want me to contact my insurance carrier or MasterCard company and report it. I disputed once and received a second letter. I think they are trying hard to just blame someone else for their mistakes and rip me off. I'm not having it. I've rented with Enterprise before and I think it's a crime what they are trying to do to me.

To date, Enterprise Rent-A-Car has never responded to my calls or emails. I am a sixty-eight-year-old male. I have been driving in excess of fifty (50) years, and I cannot recall when I may have ever filed an automobile insurance claim. As a result of their threats of legal action and tarnishing my stellar credit rating, I did file a claim for insurance reimbursement from the credit card company that I originally used to pay for the car rental. There is still a remaining balance for administrative fees, loss of use and diminishment of value. For a company known to rent cars that have been recalled for safety problems or leave 9MM semi-automatic pistols under the driver's seat left behind by a previous customer... That's all I'm saying.

I am very unhappy that these items could not be turned in honestly and Enterprise would hire dishonest individuals. They could've at least left the Christmas ornaments. I'm missing irreplaceable memories/photographs and $800.00 worth of camera equipment. Yes I made a mistake, but it sucks your employees didn't have the decency to turn in lost items.

Frustrated because my son needed a car for work, I figured I would drive the rental and my son can drive my car. So, we had the rental for almost a month before returning it. When I returned it, I was hit with a bill for $898.45! When I asked what it was for, they said it was for the extra insurance I had agreed to. I told them I had already paid for the insurance, and they told me no, it was charged on a daily rate. **? So I asked what did I pay $158.40 for, and they said that they are required to get the first week of insurance from me. That's not what the young man told me. What a mess.

I told the manager that I was led to believe that I only had to pay $158.40 for insurance and his response was that since I had signed the contract, I obviously had to know what the rates were. Seriously? Then, I got mad and asked why the young man didn't take off the insurance when, after I found out I was driving the car, I told him I had rental coverage on my full coverage insurance. He didn't have an answer; however, he said he would go over his paperwork and "see" what he can do and that I can think about my bill until then. Well, I filed a complaint with the BBB, and I am writing my story here. I will walk before I rent anything else with Enterprise.

Since their receipts conveniently do not break down the $245 charges, I called back later and asked if they were charging me for the early free day They looked it up and they did charge me for the free day. Is this a scam or an accident? Most I asked say it's a way they can pad your charges and hope nobody questions it. It's not illegal but it's dishonest. One more thing - I got home and looked up what cars and rates they have available online at Enterprise.com, and I see they have cars available for $22 per day! So they guy lied to me about $45 being the cheapest. Just so you know, Enterprise, my days of renting are over. I'm putting my money into my own car and driving it on trips from now on.

My story starts with that I was renting a car for Thanksgiving to go to my family's house in Connecticut. I discussed with the gentleman on the phone my plans and he told me that Enterprise had a $9.99/day extended rate on compact cars for the weekend. Awesome, I thought! This was feasible. I arrived on the date I booked and they had no more compact cars, so I was given a 2011 Toyota Corolla which is fine. The girl, Carolyn, told me she was new but was very sweet and gave me the same price, I think. Anyhow as we began to walk around the car, I noticed an abundance of what she called "surface" scratches and she told me not to worry about. Stupidly, I believed her.

When I returned the car, a gentleman was at the desk and immediately ready with my papers as I pulled in the drive. He busted out to check for damages. Sure enough, I saw him rubbing one of these "scratches". He came inside and said, "There's a dent; I need to have my manager look at it." At this point. I was in shock. I drove the highway for 4 hours, parked in a spot that the car couldn't be touched for 5 days and drove the highway back. Nothing happened to this car or could have. The manager went out there and they bent at all angles and decided they see a dent.

They began to tell me that 80 percent of their customers say they aren't responsible for the damages. I believe they probably weren't. This so-called scratch that is not even visible, if visible to them, it could not have been seen by me and the new employee, Carolyn. I still don't see it and I took pictures of this so-called spot. I told them I have no money to replace parts on a 2011 auto body and they held my deposit and claimed I lied about insurance. "No," I said, "I have insurance," and the girl knew nothing about how personal insurance coverage worked and admitted that. I blindly trusted this girl who sat at her desk quietly as I cried and my fiance pointed out their false statements.

They held my deposit, and said they would charge my card for the additional damages. I cannot begin to explain how horrible this scam is. They mentioned 3 times that I rejected their insurance. If I got in an accident, I'd have to figure that out but this car was pristine and untouched. I think they do this to all customers who don't pay their $18/day insurance. The manager there is Spencer and he thinks he's high and mighty. He asked me to sign the report about the damage. I declined as I will not put my name on anything stating my responsibility and he told me that didn't matter anyway, he didn't need my signature. Then why did you ask?

I am a responsible, professional citizen who was completely taken advantage of. I will continue to fight this legally, but until then do not give your money to these people, unless you have great coverage, and then they will put claims on your insurance and jack up your rates. Do not trust them. From now on, I'll be using Hertz!

When I started up the car, I saw the oil light on and asked if this car was safe and he said "yes". They have to have the cars ready so fast that they don't take the time to redo the computer. When I called State Farm Insurance to let them know about this car, they immediately called Enterprise and gave me a more reliable car. When I rented the first car, I had put in a full tank of gas and only used 1/4 of a tank. When I got into the second car, they told me that I had to pay for the gas used in that car. When I complained, they said okay bring back this car empty. I said "this has less gas in it" and they said there is nothing we are going to do for you.

I was so angry but there was nothing I could do at this point. I needed a car and left. I brought the car back on Saturday, November 24, 2012, approximately a 1/2 hour before closing. They went outside and looked over the car, came back in and said that I owed $339.14 for the rental. I almost had a massive heart attack right then and there. I am not working and I knew that I only had to pay for a full tank of gas, and $5.36 a day for the car because my insurance policy pays 80/20.

I asked where the other money came from and Buck **, the assistant manager, said "from $20.00 a day insurance on the car". I told him that I told the original person that I was going to use State Farm Insurance if anything should happen to the car and he said "no problem." But we have a coverage that if you are in an accident with our car and it is in the shop, you would not have to pay the full amount so I took the insurance. They wanted to charge me the $20.00 misrepresentation fee.

Buck ** saw how upset I was from all this and said, "I am sorry for the misrepresentation and I will take all charges off and all you have to pay is $85.51." I wrote out a check for the amount and handed the check to him when he tore it up. I asked why he did that and he said he changed his mind and turned bright red like a tomato and pushed the button and charged me the full amount of $339.14. He then said “It was 15 minutes before closing and if I did not want to walk to Honda Carland, I better leave the store now for a ride.” The other guy who was in the store with us was scared of Buck ** (William, his real name) that he had to ask permission to drive me to pick up my car. When I got to Honda, I had to call Amex to stop my card and reissue me a new one because I was afraid that he would put more charges on my card. Enterprise has false advertising that they value their customers.

The last and final incident happened last weekend when I reserved a rental from this same location. When I arrived to pick up the vehicle, the vehicle size I requested, they had given it to someone else, meaning I had to downsize the vehicle. On top of that, they still tried to charge me the same price and a different price from what I was given online. Thank Goodness, I had my confirmation email on my Android cell phone to show as proof. When I showed the agent that she tried to act like it was an error in the computer and stated "Oh, I see what was wrong." I even had a free upgrade because I am an NEA member but they didn't even give me that. I brought the rental back with the gas indicator showing pass a high of tank. I ensured this by cutting the car off and restarting it again to make sure.

When I received my online bank statement, I received only $72.00 of my $100.00 deposit for rental. I called the location and they informed me that they had taken the $27.00 out for gas. I then informed the agent that I know for a fact where the gas hand was and that whoever did the reading read it incorrectly. I then requested to speak to a manager but they refused to allow me to speak to one. I have had nothing but bad experiences from this Enterprise location and talking to others that have rented from this same location they have as well. I will no longer rent from this location again, but will resume my renting from the location in Monroe, NC where I have never encountered a problem. The reps there are very friendly and professional. The Rockingham, NC Enterprise location sucks! I hope they close down because they are so unprofessional in nature as well as ripping people off!

My last conversation on 10-1-12, I was told that nobody at Enterprise in Port Jefferson had the authority to get me that rate. At this point, Enterprise refuses to discount me the old rate I was promised and I have been misled just so someone could make a sale. The contract with Enterprise was for the time period between 7/13/2012 - 7/27/2012. The only amount that was supposed to be charged on the credit card was a hold for $100. I do not know where they came up with an amount of $2,850. There is no invoice, receipt, or any contract with this amount.

On Friday morning, I gave a ride to one of my colleagues and he saw a big roach in the car. I then started checking the car and found one inside a compartment on the driver door. I got to kill that one. I called Enterprise and reported the incident. I told ** that since roaches started appearing in my bag, I had blamed the school but then I realized that they came from the car. I also stated that this was my sixteenth year in that school and that I had never brought a roach home. In addition, I said that I was very clean. I asked him if I could get a car by 11:30 am. At lunchtime on Friday, October 26, 2012, I went to exchange the car. The district manager was the one who handled the problem. I repeated what I had told Mr. ** on the phone. Mr. ** started to make unnecessary assumptions. I felt humiliated as soon as he stated that I could have gotten them from the other apartments in the building I live in. Prior to that, the assistant manager had asked me if I lived in Hempstead. I told her that I live in Freeport.

When I told Mr. ** that I live in a house, he said that they could have come from my school. I reminded him again that in sixteen years, I had never brought roaches home, but that I was blaming the school at first because it seemed impossible to think of any other place. In addition, I told him that in those sixteen years, I had only seen three roaches in my classroom in three different school years. ** then said that he saw a little roach in the car, and that they would have to call the exterminator. He continued and said that an investigation was not going to be filed. Then he said that if I bring the other car with a roach, I would have to pay for an exterminator for both cars. I could not sleep on Friday night thinking about this terrible experience. At 1:30 am, I went down to the kitchen and there was a roach in the faucet. Between 1:30 am and 5:00 am, I went to the kitchen three more times. By then, I had decided I would not spend one more cent with Enterprise after the way I was treated. More importantly, I had roaches in my house because of them.

Saturday morning, I went to Enterprise and expressed what I felt about the way they treated me. I told Mr. ** that they should be the ones paying for the roaches that are in my house because I never had a roach in my house until now. ** was trying to defend the district manager. The conversation was going in a circle. He kept lying by saying that I said that the school presently has roaches. When I mentioned that it was inappropriate for them to assume that I live in an apartment in Hempstead, he said that I had said that I live in an apartment. I had no reason to say I lived in an apartment. I also told him I did not have a motive to say there were roaches in the car since the insurance company is paying for the rental.

Another of his fabricated lies was that he said I said that it takes me ten minutes to go to work. He was trying to say how I could bring roaches home if I was only spending ten minutes each ways in the car. I never mentioned any timeframe. It actually takes me about twenty minutes. And besides, I went to the doctor after work three times that week, so therefore I was in the car for a significant amount of time. I hope that whoever is taking care of this case would educate these managers on how to treat customers. Maltreating a customer is not appropriate behavior for a manager.

Three weeks after returning the car, I received a charge from Enterprise for over $114. When I asked about the charge, the rep at the branch that I called (Spencer) stated that it was for the toll, and that they charge $2 extra for every toll charge. When I stated that that extra charge was never told to me, he put me on hold for over 15 minutes to look for a phone number. After being on hold, someone else at the branch picked up the line, didn't say anything, but hung up. I called back and Spencer picked up the line again. I told him that we got disconnected while he was looking for a number for me to call. He couldn't remember where he put the number he put me on hold for, and he put me on hold again to find the number again. I was left on hold for another 15 minutes and then I had to hang up to attend a meeting (I was trying to resolve this while at work).

After my meeting, I called again, an assistant manager picked up the phone, and when I told him the situation, he stated that the line was bad and I told him I could call him back. When I called back, someone else answered but said the assistant manager was with a customer. I left my name and number and asked if the manager or assistant manager to the branch could call me back so I didn't have to stay on hold again. I never received a call back. I have experienced bad customer service before, same with everyone else, but this was by far the worst experience I have had in regards to addressing an issue. Each branch is managed differently, but it's hard to distinguish a branch from the company as a whole. Enterprise has lost a customer and I will make sure my network of friends, family, and co-workers avoid renting a car from this company.

When we got back to the branch, the man did not even look at the balance part of the bill, but immediately questioned, “Who’s ma… maa...” trying to say the name Madeline, which apparently he could not read. We explained that’s my grandmother with whom we live and pay the bills for. He said they couldn’t use this bill because the name didn’t match the credit card. That’s understandable, but he couldn’t tell us this the first time? So we go back home to find another bill, which is now difficult since most utilities are in my grandma’s name.

We finally find a phone bill with the correct balances. Instead of going back, I call on the phone; when the person we were speaking to picks up, I inform we’ve found a potentially usable bill. At this point, no one has mentioned anything about how recent the bill had to be, and the first thing he says is “What is it? 30 years old?” If that was a joke, it was poor. I informed him it was only 2 months back. Now, he counts, "July, August, September..." then tells us they’ll only take something from the past month.

Later, I call back having found another bill. But instead of wanting to hear it so I can make sure they can use it, he goes off about how we’ve been harassing him, being unprofessional in front of customers when we walked out of the location, when, by the by, we were the only people in the office at the time, and only said they’d lose a customer for not telling us what we need to know. But by this time, the last bill turned out to be usable and the location is 10 minutes from closing. All in all, of course it’s natural for one to get angry to keep having these bills be declined, but really the guy should have told us all the requirements the bill had to meet before giving us all this runaround hassle. As a side note, while waiting in the office, the guy was on the phone with someone looking for a truck and said this about the price for a weekend truck they normally run for 80...something, something … “But I can give it to you for 80.” Sheesh.

The dint your company is trying to charge me for is smaller than the 4 inches and I did not do it. This dint/ding was on there already because she went straight out to the car and found the so-called ding. The car was dirty so you would have to know where the ding was in the first place to go out and point it out. Your company makes money off people that do not get your insurance, which is crazy. Even though you are making money through our insurance company, you try to make these bogus claims on people knowing what you told the customer on the initial walk around of the automobile. I did take pictures of this so-called ding/dint, which is smaller than 4 inches. I am not and will not pay $375 for something your company knows I did not do.

If this is how your company does business, I will make sure everyone knows by going to the news to report you, in addition to reporting you to the Better Business Bureau and putting this information on the infamous social media so everyone will know what kind of business practices you are conducting. I guarantee it will get around very fast and to millions of people. This is crazy! Greed will make you or subject you to do anything. I gave your customer representative one of my business cards. I work for a law firm that represents some of the well-known insurance companies. If I have to get them involved, they will make sure that your business practices are revealed, as far as their bogus claims are concerned.

I took pictures of the car when your employee dropped me off at the shop to pick up my automobile. You can ask the person who dropped me off to confirm that I took pictures, which will show that you made up a bogus claim. The picture I received from your shop have to be old pictures you used on another customer or your people did it just to get money out of me. The pictures I received had the front bumper smashed and the side fender dented. These are old pictures your company keeps on file to extort money out of people which do not take out additional insurance through your company. It is a shame a company of your standards resort to tactics like this.

When I asked why the company would confirm a pick-up time if he would refuse to serve the customer, he had no responsive answer. He admitted other branches of the same business might be able to help me if I could get there within 1/2 an hour (the nearest was more than 30 miles away) but he refused to give me their numbers or contact any of them for me to see if they would be willing to honor his branch's reservation. When I asked for his manager's name and contact information (for help, advice and/or redress), he refused saying, "I'm not going to tell you my manager so you can get me in trouble." Finally, when I asked him for his name, he refused to give me his full name so I could identify him. He spent more time telling me why he would not perform his job than it would have taken him to accomplish the task!

Heretofore, I have made a point of renting from this company because of the convenient location, but this representative has changed my mind. I have never seen a more ill-trained, unresponsive and disagreeable employee in the customer service industry in my life. As a result of this man's refusal to honor his employer's confirmation, my husband and I are severely inconvenienced and unable to complete our routine business until we can locate a substitute vehicle.

Enterprise never charged his credit card, never sent a bill, and never made another call. Therefore, we assumed that the car had been taken care of. Now 4-5 years later, we open up a letter in our mailbox and find a collection letter from a debt collector for over $6,920.00. We will walk before renting a car from them ever again. This was the second bad experience I have had with them. What company actually expects to collect a debt and never sends an invoice/bill and never makes a call before referring the account to a third party? We wouldn’t pay the bill anyhow out of principal, but the damage is done now, and they definitely will not get payment.

Of course, I called to find out why so much extra. The thing is, Enterprise did not go get the car out of impound for 3 more days because they "couldn't get over there..." Keep in mind, the place is a mile and a half away! So, they have now charged me for having the rental for 5 days because they didn't go get the car and refused to let me get it! This is an open case and they are saying they will get more info and let me know something by the end of the day. We will see. I told them, "You are playing with people's livelihood, sir. This is my rent money you are dipping into right now." You can believe that if a different company handled a situation with this Enterprise manager the way he has handled it with me, he would then understand where I am coming from. I take full responsibility for the towing charges and the gas fill, but to charge me for a car just because you didn't go get it ... I'm blown away.

Last Saturday, I got a call from my dealer to let me know that my car is ready. I drove there at noon but Enterprise was closed at the time, and I let the rental car at the dealer's place and they will call Enterprise today Monday to pick up the car. Everything in the car was fine. Well, I got the big surprise today that I got charged $500 to my credit card because there is a huge dent on the top of the car and the car is still parked at the dealer. Next action was to drive to the dealer and check the huge dent by myself. Well, there is a dent but nothing that you can spot on a simple review and only people who know about auto-body can spot this kind of dents. Bottom line, nothing that is evident. The girl who called about this was rude, useless; and her answer was that she is doing her job.

I got robbed $500 just to not get their insurance. They spotted anything in the car just to rip off your money. Here attached are some pictures of the roof conditions where it is evident that you cannot see any huge dent as they claimed and nothing that can be spotted at the first sight. Even you can see the reflection of the wonderful day in Maryland. Finally, there is nothing I can do about this. I just learned from this bad experience, but I have to leave this complaint here so you will be aware about the lack of ethics in this company.

I had driven over 45 miles to get to this office for the car! He offered no help, suggestions, or compensation. Needless to say, I was upset! As I was walking out the door telling him I would call corporate to complain, he said under his breath, "I have two cars on the lot I could rent you, but I'm not going to because you are rude!" What a manipulative little punk. There was not a thing going on here but a pure "Boys Club", discrimination against a female customer and this will not be tolerated. Just know, Enterprise, I plan to tell everyone that I come into contact with how I was treated by your company this morning! And you have lost a long time customer. I will never ever rent another car from you as long as I live. I welcome discrimination attorneys to contact me as I am eager to press charges.

A few weeks later (incident free), I returned the car, and went about my business. Before I got home, ERAC called me and asked what I wanted to do about the damages. I told them there weren't any. I was invited to return to see them myself, and I turned my car around to see. I was shown a small crack to the underside of the front bumper cover that I had to lay on my back and scooch under the car to see. I assured the young lady that I hadn't hit anything. She told me that it wasn't annotated on the paperwork. I informed her that when I checked out the car, the extremely overweight woman that checked the car out to me never crawled under the car to inspect it. I was called a liar.

I immediately told her that I would remember hitting something and I would remember a 250lbs+ woman crawling under a car. I was told that I was entirely responsible and that I would have to argue it with their damage repair unit. I did. I was told it wasn't their problem. I called the 1-800 number and tried to get some help and was told it should have figured it out at the local store. Now 10 months later, I am unable to rent a car locally because ERAC has bought up a lot of companies. Garbage; that is the only way to describe this company.

At the six-week point, I was finally so frustrated that I was forced to take a vacation day from work so I could contact the Shepherdstown police department and got them to fax me a copy of the original ticket. I found that Enterprise made a mistake on the license plate number associated with the original ticket and the Shepherdstown PD clerk went on to tell me the ticket had already been paid by the responsible party. Feeling vindicated I went to the local Enterprise office and asked for assistance in getting the problem resolved and getting a refund (since I was having no luck with the CSCitations office, Enterprise's post-rental billing and disputes group).

At the local Frederick, MD office I first got blown-off by one female manager-trainee, but I finally got some help from a 20-something male manager trainee. He faxed all the paperwork I have to CSCitations and I finally spoke with an Enterprise representative who admitted that a mistake was made and agreed to start working on a refund. I got home that evening, scanned and e-mailed some additional documents, and finally got confirmation that Enterprise would process a refund. Elapsed time was approximately 6 weeks of dispute, and 10+ hours of personal time emailing, calling, and a lost vacation day to focus on closing the issue, an investment of my time 10-20x more valuable than the $68 erroneous charge.

What did I get from Enterprise in the end? "We apologize for any inconvenience this may have caused." That's it. Thus, I'll go out of my way to never rent from Enterprise again. I hope others will boycott Enterprise as well. Sure, Enterprise is convenient and the company dominates the local, short-term car rental market across the nation. The company's arrogance and ** attitude, however, is more than I can stomach. Consumers should boycott Enterprise and teach the company a lesson about playing fair and treating their customers with a modicum of respect.

When we arrived at the Enterprise location, a gentleman there assisted the other lady and stated that the young lady who drove us would assist me. She took my information, and we walked around the car to check for damage. It was a quick check, and I didn't notice any damage and none was indicated on the rental agreement. I drove the car from Shady Grove Road to my home in Frederick and backed into my assigned parking space, which backs up to a curb, grass, and sidewalk.

I again drove the car the next morning to return it to Enterprise on Shady Grove Road. The young lady again walked around the car, and this time, she found damage on the passenger rear bumper. I believe this damage already existed. She had the other man come out to the vehicle, and they were having a conversation. I became curious and walked out of the office to their location. The gentleman asked me if I backed into something since there was significant damage to the bumper. There was a crease in the bumper; however, it had to be pointed out to be noticed. This damage did not occur while I had this vehicle. The consequences are yet to be determined. The gentleman was making a report on the damage.

As I entered the establishment, there was 1 person being helped at the counter, so I stood behind him to wait for my turn. When he was done, I proceeded to ask Ben for my placard, when he cut me off and told me rudely to wait while he helped others. I then walked over to another associate who told me he would look outside for it. Ben then rudely told him "What are you going outside for?" He said to locate my placard, and he said he didn't find it. Why he would want to keep someone's handicap pass is beyond me, but he wouldn't even let him check. He then told me that he rented the car out obviously without checking.

He then walked away and started snapping at another employee over why he's doing something when he should be helping me! Then, he told me that when the car comes back, he'll call me if it's there, and that's it! Too bad! I asked who would be bringing it or sending it to me since he told me to come there. He told me no one.

I just had a horrible accident, which was why I was renting to begin with, and the stress he added to me is immeasurable. Also, if I worked there and he spoke to me in the manner he does, it's a big harassment suit! When I walked out obviously upset, he smiled and waved like he thought he was being funny! I will never ever rent through Enterprise again, and I will personally advertise Budget from now on. It's so sad. One bad apple can spoil the whole bunch!

It is my experience and my friends' experience that extra coverage is a great way for car rental companies to make money and I feel that my son was taken advantage of. He is a student and has a job with not much left over for extra. Imagine his dismay when he went to use his debit card, only to find that Enterprise had wiped it clean! He was charged $15.50 per day for this coverage! Enterprise took $434 from him for less than a month's rental and they were paid around $1,000 for the car rental by our insurance company. I have used Enterprise many times in the past and have always been very satisfied with their service.

I called the Enterprise office on North Milwaukee, Chicago, IL and spoke with Jason, who was very kind and explained that his office had tried to contact my son to tell him that they were going to take more money from his account, but he didn't call them back. Meanwhile, my son was telling me that Enterprise keeps calling him and they want more money. I thought the insurance company wasn't paying them for some reason. Now I understand that they were taking money from both the insurance company and my son. Jason offered to refund half of the $434 to my son's account. So while I am satisfied with his offer, I would have liked them to contact me (as the co-named insured on the insurance policy) to ask if we would like extra coverage. I would have told them, "No thank you."

I am totally angry with EHI and Enterprise, and I will never do business with either of them, or any of their sister companies ever again. Here is why: On a recent international business trip, I reserved a mid-size (auto-transmission) car online through the pertinent Enterprise website. On the appointed day and time, I went to the Enterprise rental office to make the pick up; however, when I arrived, the Enterprise agent told me that they could not supply the type of car I requested, and they were instead going to supply a much larger vehicle that ran on diesel fuel instead of gasoline. In short, they wanted me to take a car that would be far more costly to operate. As I had little else in the way of alternatives, I went ahead.

The real trouble began shortly after I drove the car away from the rental office. Not more than a few miles (and a few minutes) from the office, a tire on the vehicle suddenly and unexpectedly blew out as I drove the vehicle on a roadway. Absolutely nothing I did or no object in or near the pavement caused the tire to lose air. After getting the vehicle off the road, I telephoned for mechanical assistance. Someone came in response to my call and they changed the faulty tire and replaced it with a reduced size temporary tire that was in the trunk of the car. At this point, I could not return the car to Enterprise, as it was a Saturday and past noon the closing time of the office where I picked up the car. As a consequence, I was stuck for the whole weekend with a car having a limited use (and reduced speed) tire. Accordingly, my traveling capability was considerably curtailed.

Promptly on Monday morning, I contacted the Enterprise rental office, told the agent (same one that I dealt with on Saturday) what had happened, and further told him I needed a new full-sized tire right away to carry on my business activities without any delay. The agent told me to arrange for a new tire to be installed and to have the bill sent to Enterprise for payment. I followed the agent's instructions to the letter. By way of additional background respecting the blown out tire (and a similar tire that Enterprise had put on another opposing wheel position on the vehicle), I inspected the tire shortly after it failed, and further over the weekend, I noted that the tire was a cut-rate, cheap-buy aftermarket tire of a brand name which I had never heard of before.

On line investigation revealed that the tire was typically sold for a price that was deeply discounted and considerably less expensive than a premium and/or near-premium brand tire that one would reasonably expect on such a vehicle. I also noted that the vehicle did in fact have two premium/near premium tires bearing a well-known tire maker's name on them. I also noted that the sidewalls of the failed tire and the other cut-rate tire like it on the car were of a composition that was far inferior to the other, premium/near-premium tires on the car. I knew this because I have worked with tires for many years, and I have a great deal of knowledge about tire construction and tire defects and failure modes.

Not long after I purchased at a price of more than $200 a replacement tire for the one that blew out and had it installed on the car, I was told by another person at Enterprise that they would not reimburse me for my expenses. They said I damaged the tire while I drove the car and that damage was my responsibility. I told them this was absolutely not the case, and that the tire was defective and not suitable for its intended purpose. Enterprise completely denied this even though the evidence is strongly against them. In order to escape any responsibility and/or liability, they have attempted to hide behind the rental contract, to say I did something to cause the failure, to offer biased opinions not only of their own vehicle maintenance people, but also of other biased persons, and to say that it is just an occurrence for which they do not and will not care about.

In more than 30 years of renting cars, I have never been treated so shabbily by anyone in the car rental business. I have been continuously lied to by Enterprise and had nothing but a totally frustrating experience. As already earlier stated, I will never deal with Enterprise or any other company associated with EHI again. This promise applies to any EHI company worldwide. The watch words here are: "Buyer Beware." Enterprise will cut any and all cost corners possible and then they will stick the customer with the bill.

We took the car back and they billed us two more days for dropping the car off 9 miles from the other rental store. Now they refuse to refund the $100 plus they charged us saying that was the amount of the rental for two days because we didn't return it to Longview. Never again will we rent from Enterprise. They are thieves. There should be a law that these rental agencies cannot charge you for non-use of a vehicle. The people in Longview did not do their job by not telling us about the extra charges. Then, they refuse to refund what they stole in extra charges. If they had given us the correct car in the first place, we wouldn't have had to drive to Longview to get another car. They added insult to the inconvenience.

When I pushed the issue asking them to explain the difference, they simply stated it's just their policy. And when I explained that I have guarantee income for the rest of my life which I don't know of any company who would guarantee their employees the same, I was then told not only would they not rent to me because of no paycheck stub but because I only had liability through my insurance company, even though I had already agreed to purchased their comp/collision insurance coverage when making the reservation. I explained that my car was 9 years old and that I would be crazy to pay for comp and collision as I would be paying more for the coverage than what the car was worth. Again, I was told it's just their policy.

The manager, Kristin, did state that if I had a real credit card not associated with Social Security, they would consider renting to me if I was a homeowner. So now, I am being discriminated for not being a homeowner who is permanently disabled with a 9-year old vehicle. Really?! So basically, Enterprise car rental feels people who are disabled and receiving benefits through SSI are less trustworthy. I am completely appalled by the way I have been treated by Enterprise Car rental. Subhuman at best. Do not patronize this company if you or someone you know is disabled. Let's see how long this company will be issuing paychecks for their employees.

Two weeks later, my credit card was billed for $510. When I called Enterprise, I was told by Brian, the manager, that that particular person no longer works at that branch, that they had tried to get the insurance company to pay, and he said they had refused so they decided to run my credit card. When I asked about the phone call I was supposed to receive, I was told that I do not get the big picture. I then called the insurance company and was told by them that nobody from Enterprise had even called. It was so much easier for Enterprise to bill my credit card than to fight with the insurance company and why should they call me? That would involve a high standard of customer service, which Enterprise does not have. I will never use them again, ever.

When he looked the car over, he told me he "forgot" his check sheet to note that the car is in good condition. I have taken photos of the car as proof! He also instructed me to initial for the roadside assistance and I don't even need that. I have AAA! How much extra is that going to be? And to top it off, we have two keys permanently on one key-ring with the warning of "average key replacement cost $225”! Gee, thanks for that one. I see what you did there. I lost this one ring and you've stuck 2 keys on it for a total of $450! And, of course, we have a greater chance of locking the keys in the car because now my husband and I can't each carry one as a preventative measure. I am both angry and dissatisfied and I will never, I repeat, never put myself through the humiliation of renting a car from Enterprise again!

When I returned, I, for sure, did not desire his help and attention so I waited for the next clerk to help me. When she did, he stood right beside her so I mentioned, "Do you need to be behind her back?" He answered, "She is a new clerk" when she had already attended many customers by herself. Then Mr. ** said, "I am not going to rent you a car," just very unprofessional. So, I asked for the corporate office phone number and he said in a very insolent tone of voice, "Oh sure, here you are" and wrote in his business card the number. Then, my son asked him why was he not renting us a vehicle and he said, "Get out of my property," and picked up the phone and said "or I'll call the police." So we left and called the corporate and left two messages. Never up to this day have I got a return call and I do not appreciate this customer service.

We got an email from one Julia ** of Enterprise on the 19th of July 2012 directing us to contact the police immediately with regard to the accident. But unfortunately, I saw her email only on July 27, 2012 after already having deposited the car at the airport on July 24, 2012 at 1930 hours and reaching back to our country. I replied to her mail on July 27, 2012, but just got one-sentence reply from her to contact the police that's also in Germany. Now, I’m wondering how I am supposed to that; and how it is going to help since I am back in my country. It’s been almost 2 weeks since we deposited the car, but we are still awaiting the final statement for the car rented, including charges for setting right the damage to the car and reversal of the credit deposit, if any, after deducting the charges for setting right the damage to the car. If this isn’t shoddy experience, ** knows what is!

For my work, I previously exclusively used Enterprise consistently. They give you "personal service" by handing out business cards and state to call them with any issues. Don't be fooled. It's all a lie. I did not break the windshield. If it happened on my watch, I would have no problem admitting my fault. But I am ultimately responsible for their "oversight.” Before you rent a car through insurance claim, business or pleasure, know the facts. They won't be forthcoming. They certainly won't admit their mistakes.

The next morning, bright and early around 8 am, I dropped off the car. An hour later, Andrew from Enterprise called and told me I was being charged for a full day rental since the insurance company will not extend the coverage for another day, and I should call the insurance company if I don't want to be charged. I was confused as to why there was a charge in the first place. After going in circles for what feels like 100 times about calendar vs. 24-hr coverage, I told Andrew regardless whether it's calendar or 24-hr coverage, if I could drop off the car on Thursday night, I would have, but they were closed and there is no after hour drop off. Even when I dropped the car off right when they opened, I was charged for the full day rental.

After going through what it feels like 100 more circles, Andrew was adamant about talking to the insurance company to pay for the full day rental which I will not use. After asking Andrew and Enterprises corporate office how I could have avoided the extra day charge knowing I worked until 8:30 pm on Thursday and Enterprise doesn't have after hours drop off, none of them could answer the question honestly and directly. I was forced to return the car the next morning. They were quick to repeat talk to the insurance company or you'll have to pay. Either way, someone has to pay for Enterprise's inconvenient and shady business. I should have just left the car at their parking lot with keys thrown inside after work, stupid me for being considerate.

I was required to take time off work to discuss the fraudulent rental with the local branch manager, Chris **. At each of seven (7) separate scheduled appointments, my son, a fellow worker who was with me in Idaho at the time of the alleged rental, waited for three hours only to be told that Chris ** was not available and that the meeting would be rescheduled. On the eighth (8th) occasion, we collectively waited a total of 6 hours. We were then informed that Chris would not take time to discuss the matter with us. We were directed to Corporate in St. Louis.

William ** promised a return call (through his secretary) within 24 hours. We called at least 25 times and have been promised a return phone call. Bill apparently has no intention to return the phone call. We were directed to the General Manager (Neal **) in Midvale, Utah. Mr. Neal ** not only won't accept our calls but also won’t return them either. We visited his offices (provided by an employee, Ann **). His receptionist, Coriann, insisted that there is no such person in the employ of Enterprise. Mr. Neal ** is known to us, as employees of Enterprise, and was standing behind Coriann when she insisted that no such person was employed by Enterprise.

To date, Enterprise still owes me wages for work completed in February and March 2012 (as of this posting 6 months late); additionally, they have never reimbursed me the monies embezzled from my accounts. They apparently have no intention of paying. In hearings with the Department of Workforce Services conducted on August 1, 1012, Brent ** of Enterprise acknowledged that he was aware of the dispute but stated that I had been dismissed from work for not showing up to work on time - a complete fabrication. Enterprise not only doesn't pay its employees but it also embezzles monies from them. Best advice... Avoid enterprise at all cost. They must be the most disreputable company in existence at this time and are probably the most disreputable company in the history of planet earth.

Well, he never did call me back. I called his cell phone at 6:15 (the time they close) and he didn't answer. I called the Enterprise 800 number and a very unhelpful person tried the New Hope office phone (no answer) and came back on the line and suggested I keep calling the cell phone. When I said I didn't want to do that, she said thank you and hung up. Never, never, never again. I plan to tell as many people as I can to steer clear. What a way to do business. Enterprise, I hope you monitor these complaints and take note.

The manager wrote down my name, email, and I think, my number. He claimed he was going to look into it and get in touch. I should've known that was a bunch of crap. After I made it home from my flight which isn't in GA, I got on Enterprise website looking for what can be done. I emailed them and told what happened. That was the same day, which was July 17. I ended up having to email them again on July 20 after no reply from the first email. I finally got a call from the Enterprise at Atlanta Airport, and the woman was like "I see you say you had to email again, and I'm sorry but we never got your first email." Really? Even after I got an email confirming that it was sent and a confirmation number?” She said there wasn't anything in lost and found. I told her I already know this and that one of their employees stole it. I even told her the manager knew this, and she didn't even know that. She basically told me there was nothing they could do and it can't be proven I left it in there or it was in there. What **!

I said, "So you're telling me your employee can steal from your customers and nothing can be done about it." "Yes, sir, without any proof." For real! After back and forth debating on the issues, she had the nerve to say "Well, you can call the cops and take out a report." I said, "I'm 1000 miles away, and this is what you tell me. I even suggested in my first email to Enterprise that as your customer, I am held responsible to treat your property with respect; yet your employee stole from me. I feel as though your company should reimburse me for the Bluetooth device that was stolen from me." Unfortunately, as she claimed, that email never made it to its destination. I will never rent or suggest to anyone I know to use Enterprise Rental.

As I do often, I dropped the car off at the airport today and the fee has always been $40 additional to do so. I gave the attendant a copy of my last three receipts with Enterprise in Redondo Beach, a copy of my AAA card, a copy of my Enterprise Member card, and a copy of my points earned of 3250. She spoke with her manager and said they would call Enterprise in Redondo Beach and have it resolved for me. So follow me here. We are at approximately $390 owed, and I need to pay a $40 drop-off fee. My balance at that time is $486 before credits applied. About 40 minutes later, I am in security at ONT Airport; and while I was doing such, I received a "blocked" call and a voice mail. After I got through security, I checked my messages and it was Robbie, the manager from Enterprise. With a raised threatening voice, he scolded me for dropping the car off at the airport and stated, "You did not have permission to drop off the car." He was going to charge me $300 additional. Then he stated that my card was declined and he was "sending me to collections"!

I checked my bank account online, and guess what? The charges went through, as I have two bank cards on file with Enterprise. The charges did not include the credits on top of everything. You think spending over $4000 at their location in the last 4 months would get you better service, considering I live two blocks from them and I would be renting again when I returned home from vacation. I have left a message with Corporate Customer Service with a request to speak with the district manager, as I have given the ample time to resolve my issues and I was not treated as if my business mattered. Hopefully, it is handled with care and that at corporate level, they can provide better follow-up, so this location does not lose future customers. They may have lost my business depending on my current issues being resolved in a timely manner.

At 6:30PM, I called Stephen with customer care. They cannot look up the information and cannot get someone to pick me up since the local offices were closed. 7:00PM, I had to walk halfway home until a friend could pick me up. The next day, I have to call out of work. No car. I called Tustin (Edinger and McFadden), still had no info and said Santa Ana location has my reservation still. I called Santa Ana and asked for the manager. Adam answered. I asked what happened the other day, no one picked me up. He replied that he gave my info to a Steve, but I told him no one at that branch knew. I asked if I could be picked up from my residence in Orange. He said no and gave me the local number. I asked if I can receive a discount due to the mix-up and he said to ask for an insurance or auto shop discount, which doesn't sound promising.

I then asked a roommate, who leaves two hours before me to work, for a ride the rest of the week because I don't want to deal with this mess anymore. I called Jazmine with customer care, the best I could do was log a complaint. She couldn't make anyone offer a discount or pick me up since it's all privately owned. What should've been offered was a ride the night before. If not, the next day, Adam should've offered to pick me up or a good discount to want to try to keep me as a customer. At this point, he didn't care and dealt me off to someone else. Please let me know the outcome of all this. I am very upset and appalled that a big company like Enterprise can't communicate to each other or make their employee offer a discount.

The man on the phone said to me, "it's okay, you are 25 and you can choose the 25 and up." If it was not like that, I couldn't book from Enterprise because it would be so expensive. After that, I booked my rental and I would buy the insurance via my friend's credit card when I went to pick up the car. The next day, my friend and I went at 8:40 am. At first, the agent named Ben said that the names on the credit card and on my driver's license had to be matched. After that, he said "you had to bring your passports" because I was renting as an international renter.

Then we said, "okay, we will come back." Then, we walked for 30 minutes to get passports but at the same time, we had a plan and some other friends were waiting for us to get the car in order to travel somewhere. After coming back, he deliberately made us wait for an hour. We were in line and he didn't take us as the next one. He took 3 persons who came after us. Despite of our disapproval, he just said, "please, grab a seat gentlemen." Then, our turn came. While he was making our process, he asked whether we wanted full coverage insurance or not. I said, "yes." He said our credit card would be charged extra $16 because of my age. I said, "We consulted to the customer service and they said you are 25, it's okay; you can rent." He didn't care it and said, "You are 24, so totally you will pay $414 for five days." After all, we were obliged to accept the price. We really needed the car at that moment.

So, I am asking who is saying the truth. Is my age 24 or 25? If it's 24, what kind of a customer service is this? Why do they say it's okay? I will never rent a car from Enterprise.

They also said that I had to go to the store and sign off on the insurance if I did not want it any longer (none of this was stated in the policy nor did anyone mention it to me until after the charges were billed to me). So, I argued with the manager and when he didn't resolve anything other than giving me a horrible attitude, I called corporate and filed a complaint. The guy at Enterprise was harassing me, texting me, calling me privately, etc. in regard to this balance.

My husband and I took the rental back and took our business to a different company. While taking the car back, the manager was so inappropriate it was disgusting! We then received a call from the district manager in Syracuse, NY and we thought things were going to get better when things only got worse. The district manager couldn't care less about customer service, let alone being professional. The district manager also admitted to being in the store when we took the rental back and not only did he not speak up and try to address the issues, he allowed his employee to disrespect customers in front of him.

Clearly, this is why his employees act in this fashion. He allows it! He was rude, cocky and I pretty much hung up on him. This was the worst customer service experience ever! They lied, manipulated and were horrible for customer service!

All this happened before I even got the car home to start packing. We started our trip before daylight. The check air pressure light came on about 5 hours into the trip. I called road side assistance and was told to drive to the nearest airport to get another car - what happened to, "We will come and get you"? I had no idea where the nearest airport was. This car was obviously not checked before it was rented to me. When I got back in town today from my trip (very stressed), I told the girl (Katy) that checked the car back in about my experience and she offered me 10% off my bill. We settled on 20% but I'm not satisfied. That's just not right. You should be able to relax on vacation and this was not relaxing.

I called and left messages for Jason for 3 days straight with no return call. I finally spoke to Shauntae. Shauntae said that she would take care of the $32 charge and put it back on my account. She didn't follow through. I called her back as another $32 fee was added to my account. Shauntae told me that she was unable to credit the account and that I would be receiving a check from corporate. Had Shauntae told me that or called me after she was unable to credit the initial $32, I would not have gone into overdraft the second time. I would have made arrangements by transferring money from another account.

I now have $64 fees which need to be refunded to me due to lack of follow through by your employees. I called a week later. Both Jason and Shauntae were on vacation and I was told that one of them would call me back. As of today, 7/13/12, I haven't received a call or my refund. This whole episode was frustrating, upsetting, and totally preventable. I had a rental car for 29 days with your company and for the employees to sneeze at that or not handle my situation with professionalism is really unfortunate. I was already dealing with trying to get my car repaired and this unnecessary headache added to my stress. I keep my accounts in good standing and am very angry with all of the turmoil that I have had to endure from dealing with this particular Enterprise location.

Her answer still was no and she was not willing to assist in resolving this obvious mistake. I had previously used them for a lot had been picked up by them at my company, but I must say that the customer comes first and innocent until proven guilty is not their policy/motto. They are unwilling to contact corporate to try and rectify the situation. My license was lost in 2006. I explained to them that it was reported and I was issued a new one so possibly fraud but no leeway. What type of damage was to this vehicle and why was it never reported to me until six years later.

We went back and forth. Finally, I suggested she needs to get the manager, as Dave ** came over like a bull and said as he clicked something on the computer in front of her, "We don't have to rent you a car and we won't!" I was very upset at this time. I was a hindrance to them. The only thing I can figure is that I am old, they did not like my looks and persistence. I was only answering them as they were asking. I had to go to the extent with the young girl by telling her I would put my life down that my card is a credit card. I have many others, this is the one I chose. I have decided I do not need you or your business. Maybe you had a better price for my car. He told me to leave. People don't treat dogs like this. Dave ** told me he was the district manager. His card says area.

I will tell you, I will bet my life I will never need your services. Unless you reprimand and offer me the moon, and fix your personnel who has to deal with us, ugly and old people. I guess my money will be spent at Budget. By the way, my salary, not including my dairy queen, was $170,000 last year. Now who is the loser? Just a reminder, my money does spend other places and I don't have to argue and bet my life to spend it. Sorry about your luck. Goodbye. As I see only 3 percent of people writing to the Consumer Affairs get satisfaction, I want you to know that I just spent 20 minutes of my life looking at this website up and writing this. Yes, as I wait for my family to drive a 120 miles radius. Who needs you! Not me.

Dave ** did wish me a great day and holiday as he left me standing there as he dragged himself into the hole at the back. Rude, mean and obnoxious. Why do you have him working for you. I am going to send a copy to Southwest and Enterprise, and whoever else needs to see this. The young girl needs a few people lessons too. Needless to say, I did not get her name. He certainly is a great role model to the people that he manages.

I had to retrieve copies of bills from my phone, cable, and internet companies during which time my rental was rented to another customer with my son’s baseball equipment of over $600 inside the trunk. I had to go physically track down renters to retrieve my equipment. The whole experience was frustrating, stressful, and very disappointing. There’s nothing from Enterprise. Apparently, they do not believe about customer satisfaction.

I asked from the beginning to let my insurance adjuster look at the truck and have it repaired. They refused. Looking at the bill and determining what damage I know I did, it would have been to replace the bumper pad and that is even excessive for the actual damage to the pad; that would be around $200. I feel the Enterprise agent has a friend at the repair shop so they are using the company for personal gain, which is fraud. It is a sad state of this country to have companies to do this type of business and get away with it. Now, they will send this to the collection agency. I have had perfect credit for over 30 years. Fraud, that is what this is. I will not pay.

My husband said the same associate walked out to look at the car without him and 10 seconds later, he stormed back in and said, "Look. Look, there's a dent here." My husband said, "Well, that was pretty fast. Did you know it was there already? I can't see what you are talking about." "Well, I told you to get the insurance," he said, like a complete rude **. My husband told him, "We didn't do that. An acorn must have hit the car. We would have known." The guy then said, "You know what? Whatever, Whatever. It's fine." These people have it all planned out.

Hmm, no wonder we got a "better" car for no extra charge. So sure enough, I started getting harassing letters and a fine to pay $480 odd. Now I'm getting calls from bill collectors but I will not pay! ** them and their disrespect. When we received the "proof of damage," it turned into two spots and wasn't even the car we rented. On our final paperwork, the final signature says the car is in fine condition and nothing of a dent is mentioned. It is their burden of proof to prove this is our fault. Like the other stories, I would never rent from them ever again. I am so angry that they prey on people like this. It is a premeditated act. Get everything in writing even if you feel stupid saying or asking.

Now, they probably want to charge me a few hundred dollars for something that I didn't cause, probably existed before I rented the car and probably has no cost for them to repair. The sad part for me is that I always buy the damage waiver, but this time I listened to the insurance adjuster who said if they offer you any insurance, just decline. My lesson is the damage waiver is what you have to pay to be protected against the Enterprise.

Our CEO was given this agreement to initial off on in a dark garage with the salesperson explaining the original agreement. How did Enterprise become so shady? We have called to complain and explain that we will not give them another dime with how they handle business! The representative said he was very confident that the salesperson explained all of the extra insurance to our CEO. If that were the case, would we be livid now? We've been in business 20 years. This isn't our first rental car - not to mention that during the return of the car, our CEO had a tight schedule to get on a flight back to NY and couldn't argue the bill at the time. We're never going through Enterprise again!

I returned the car that Sunday and left the keys in the drop box as I had done many times before. Then I noticed 2 days later a message on my phone from Enterprise. I called them and was informed they found "front end damage" to the vehicle when they were checking it in. I told him there was no way, I would've noticed if I would have damaged the vehicle. Looking back on it, I did notice a small dent in the hood when I rented the vehicle but did report it back to them. Maybe this is what they were referring to? So, he said they would take due diligence to find out if the dent was there prior to my renting the vehicle. Their "due diligence" is going back on past walk-arounds to see if it was ever written down, which I highly doubt since it was missed when I rented it this time!

In the end, he said, a claim will be filed with my insurance company but they work with a really cheap body shop so it shouldn't cost me too much, yeah right! So, not thinking about it, I hung up and called my husband who asked me to go look at the damage and take pictures. So I called them back to see about making arrangements to do this. I was told the car had already been taken to the shop. So, what they are telling me is: I damaged the car but cannot see the so-called damage? So I am currently waiting for them to call me back since this is their "policy" to take the car to the shop immediately after damage is noticed. You can bet first thing tomorrow I will be on my phone to my insurance company informing them of this. I should not be responsible for damage I did not do, nor was able to physically see! And if this is their policy, it should be changed! It seems like they are forcing people to pay for their optional insurance coverage and penalizing those of us that don't.

When it was time to turn in the car, Mark told me what I owe him out of pocket. Why am I supposed to pay Enterprise anything when the car was already set up for me to pick up? Yes, I signed it because he never mentioned there was a choice to decline anything. I thought it was necessary to choose coverage in order to get the vehicle. Now the insurance does not want to pay because I have full coverage insurance, which I told Enterprise when he asked. The consequences is I have no money to pay Enterprise and feel it should be waived when I have full coverage through Nationwide. I feel Enterprise is misleading and dishonest. Nothing should have been presented to me about coverage when my rental was through the insurance company.

My mom not knowing what specifics to look for was looking mainly for big dents scratches or broken head or tail lights. We drove the car to San Antonio, Texas which I believe is 515 miles going through Childress to Abilene through Fredericksburg. We had great weather the whole vacation, in fact too hot of weather. When my mom returned on her break from work on Monday, they were extremely rude to her and stated there was hail damage; however, we were never in a storm. The little dents that appear to be hail damage were and had been there the whole time.

The people working in this location were ugly and rude to her she was in tears crying. She was in such an upset state she even left her keys there and had to get a ride back to get keys still crying and embarrassed on the unfair treatment. I think they have bad business. They stated they are filing a claim against her. We have contacted our insurance and will fight it.

The cab to the airport had cost $90 and the driver would not take a credit card. I explained that I was running out of cash. I was told to call a cab that would take credit and to Google the phone number of the parking valet to check on the status of the car. The agent said that he could do none of this for me and that the whole situation was my problem, not theirs. I finally got him to call me a cab and I went back up to the parking garage (another $60). I called the roadside assistance again and was put on hold, then cut off.

When I got to the car, I decided to try to start it and this time, it worked so I got home about 1:00AM. The next morning, when I returned the car, an agent tested the fob and discovered that it belonged to another car (a Chevy, not the Nissan I had driven). Enterprise agreed to not charge me for the car, but would not reimburse me for the cab fares. I won't be doing business with them again.

I was screamed at and embarrassed in front of other customers and insults like, "If your credit card had the money, you would get a car." I asked if I can go get a money order and was told no. All of this happened on a Saturday, May 12. So I went back on Monday with the $250 on my credit card and had to wait two and a half hours then someone had to take the car to wash. The experience I got there is horrible, degrading and embarrassing. I hope to never use this company again and will take further action.

Now today, May 14, 2012, I see that I was not only charged the $250 deposit, which I was told would be refunded, but I see I was charged on May 10th $100 and there is a further pending debit for $100. I called the North Tarrytown office today to inquire about the charges and someone picked up the phone and hung it right up. I called right back and no one picked up. I called the main 1800 number and was eventually transferred to Chris at the North Tarrytown office who was very rude to me and continuously interrupted me as I tried to communicate my issues. He now informs me after Martin clearly stated I would not have out of pocket expenses that I will have out of pocket of $3.00 a day and that's the reason why I'm being charged more for the deposit. He also said something about Progressive extending the rental and that's why there was further charges.

Through more discussion with Chris, the total now went from $3.00 out of pocket per day to $9.00 out of pocket per day because of taxes. I explained to him, even using the $9.00 per day for the total 22 days I will have the car, the total comes out to $198 which is still below the initial $250 they took as a deposit. He then told me after all was said and done that he would refund the extra $200 that was recently deducted from my account and my account would just reflect the $250. I feel that this office is not operating honestly and I feel I have not been given information upfront. Further, I calculated the days, my insurance company covers me for 30 days. It has only been 18 days and as of now, I will only have the car a total of 22 days. So I haven't gone over the allotted days and I am very confused as to why I am being charged out of pocket and getting charged all these extra deposits.

Instead of explaining things to me, he made it seem as if I was being ridiculous for getting upset over a total of $450 taken out of my account for something that I'm not even supposed to pay for. My insurance company is paying them. I think for that office to take my credit card number and keep it on file and just randomly charge things to my account without seeking my authorization or at least a courtesy phone call explaining that further security deposits are needed is unconscionable and really calls into question the integrity of this company. I feel this practice is dishonest and is everything but forthcoming, rushing me out of the office and into the parking lot to then 2 weeks later, start charging my card again with no explanation or necessary reason. I have alerted the corporate offices of Enterprise and am awaiting further response/action from them.

When I got there with my wife, I saw a nice white car and thought this was the one. So I signed the papers and paid them. When the guy took me and my wife outside, I was in disbelief at the car they were giving me. It was a dark blue compact that was so dirty and had bird ** all over it that it looked grey. It was even stated on the paperwork that it was grey. The worker pulled what I would call slight of hand, pointing things out on the car that were acceptable. My and my wife's eyes followed his hand around the lower portion of the car and the front and back bumpers. We also were given the car with absolutely no gas in it and did not know if we would make it to a gas station.

I took the car even though I shouldn't have, because I needed it. I put gas and had it washed. Upon bringing it back to a different location, they said that the car had a small 2-inch dent on the crease by the license plate. There was no way that it was done by me, because the car went from driveway to driveway and it was clear and they agreed with me that the damage was not from another car but from a blunt impact from a object. My card was charged $380.00. Their logic was that the worker who showed us the car has been with them for a few years and there was no way he would miss a dent. Well, yes way, he did. (Location: Lyndhurst, New Jersey) Hello, Budget.

When I arrived, I was greeted by a very nice young man who told me he could not rent me a car because I did not have 2 utility bills and a pay stub. Being that I am paperless when it comes to bills because that is the encouraged way to be and I do not pay utilities since they are included in my apartment maintenance, I did not have anything to show them. I showed them a local, valid student ID, among other things proving that I am who I am and live where I live yet they completely couldn't care less. They completely messed up my work commitments by being inconsistent with their information and rules and by not asking the right questions or disclosing the crucial information that I needed to know in order to plan my time and work.

I was forced to call my father so that he could take the long drive here and rent the car and put me on as an additional driver. The inconvenience and the absolute unprofessional nature of the way this company conducted the business with me is atrocious and has completely turned me off with ever dealing with this company again.

After I signed the paper, he gave me my credit card back and a copy of the signed paper. The agent then gave me the keys to the car. We left the Enterprise location, filled the car with gas and drove to Louisiana. For the first two and a half weeks, everything was fine until I got a phone call from an Enterprise agent wanting to know when I would return the car. I told the Enterprise agent that my insurance agent told me that I had the vehicle for 30 days and that I would return the vehicle to an Enterprise rental place near my hometown. Well, two days passed and I got another phone call from an Enterprise agent wanting to know when I was returning the car. I told the agent that I would be returning the car on April 20th. Don't you know, two or three days later, I got another phone call from an Enterprise agent wanting to know when I was going to return the vehicle and also that I would be charged $50.00 for not returning the vehicle to the Houston area.

I told the Enterprise agent that I would indeed return the vehicle on April 20th and that I was not going to pay the $50.00 because that was the agreement we had when I first rented the vehicle in the Houston area. On April 19th, my wife, son and I returned the vehicle to an Enterprise rental location in LaPlace, Louisiana. I gave the LaPlace Enterprise agent the paper and keys to the rental vehicle. The agent told me that he needed to get the mileage and gas amount in the vehicle. When the LaPlace agent returned to his office, he asked me if I remembered how much gas was in the vehicle when I first got it because the Houston Enterprise agent had circled two amounts, quarter of a tank and three-eights of a tank. I told the LaPlace agent that the amount was definitely less than half a tank, but the vehicle now has more than half a tank of gas.

The LaPlace agent also asked me if I knew that there was a scratch on the rear bumper of the vehicle and I told him no, that I knew nothing of it. The LaPlace agent told me to wait because he had to make a phone call to the Houston Enterprise location. The LaPlace agent returned and told me, my wife and my son that it was OK and that we can go, so we left. About two weeks later, I got a phone call from an Enterprise agent informing me that I owed them $70.00 because my insurance daily allotment would not cover the $70.00 and that they would charge that amount towards my credit card. About another two weeks passed and I got a mail notice that I owed Enterprise $419 for the rear bumper scratch repairs.

I honestly cannot say if the scratch was there when I first got the vehicle in Houston because I was not made aware that I needed to or should make a prior inspection of the vehicle before signing the paper. I was never informed of that. This is the first time in my life that I had to rent a vehicle and rest assured that this will be my last time of renting from Enterprise. A hard lesson to learn. Believe me, my family and friends will know my dissatisfied experience with Enterprise rental by email, Twitter and Facebook. Please remove all of my personal information that you have on me from your files.

I rent cars frequently for travel. This time, my insurance company set me up with Enterprise after an accident. I have never experienced anything like this with other rental companies. Enterprise will never get another piece of my business, neither will Alamo or National Car as they are all owned by the same company. Beware of doing business with Enterprise. Their daily rates may be cheap, but it will cost you more in the long run, trust me!

The office this man was at is 0.9 miles from my hotel location. I asked what type of car would be brought out to us and was told we'd get what they have and again explained to me how busy he was. I explained to him that Enterprise touts taking care of the customer and that it's his position to get a car to us asap as advertised when again, he became somewhat combative with his verbal attitude. Now, I know I can be less easy to deal with, since we do government work and have already gotten behind schedule by not being able to secure a rental car from any agency in Riverside, California, but his attitude and argumentative style used with me is less than professional. I normally would not even use this company, but thought I would give them a shot since we needed to be picked up at the hotel for a rental. If I could, I would fire this young man in front of his peers as an example of what not to do and how not to treat a client who could certainly send more business their way had the experience been more positive.

The short of it is, Enterprise obviously should be more selective in their hiring practices and also reiterate to their employees whom they are responsible to and where their paychecks originate from. I will never again use Enterprise Rental Cars and will take a cab in the future using your tax dollars that I was trying to save by enlisting their services if there is no other option available. Go ** yourself, ** in Riverside California.

The main problem began on February 22nd, 2012 when I received the initial notice from Enterprise informing me for the first time that I received a ticket for parking in a handicap space and that they had already paid that ticket. The letter explained that they had paid the fine as a courtesy and that within 14 business days, my credit card on file would be charged for the $500 fine parking fine plus an $18 dollar administration fee. I immediately called the claims department at Enterprise (1-800-935-0112) and explained to them that I never received such violation and that I was disputing the charges. I immediately asked to receive a copy of the citation, as I had never seen it. I was continuously placed on hold, transferred around and after some time, eventually spoke with a women who told me that they would produce the ticket within 14-21 business days.

While that seemed ridiculous, I waited the 21 days and received no contact whatsoever from Enterprise. During that time, Enterprise charged my credit card company the $518.00 fee for the violation, which my credit card company paid and charged me. From here, I waited a couple of days longer hoping something would come, became frustrated and then reached back out to Enterprise on April 10th, 2012. During this call, I explained my dissatisfaction in never receiving the citation and immediately requested to have the ticket sent to me, again. I asked to speak with a number of supervisors, as I was continuously told I was speaking with the wrong department and that nothing could be done for me, until finally I spoke with a women who told me that she was currently looking at the physical ticket itself and that she would send it off to me immediately. Again, nothing was sent and I received no correspondence from Enterprise for over a week.

After waiting a few more days, still nothing was sent and so I followed up again on the 19th of April 2012. This time, I became extremely frustrated and filed a formal complaint with the company and again, stated that I wanted the actual ticket sent to my email address. A few days later, a man reached out to me and explained that he was currently working with Arlington County to track the ticket down and that he would send it to me as soon as they sent it to them. There never was any mention of my formal complaint with the company and here we are almost three weeks later and there still hasn't been any mention. However, within two days of speaking with this man, I received a single page report outlining the ticket, explaining what had allegedly happened and that the fine had been paid by Enterprise. However, no physical ticket was forthcoming.

I was confused by this, but assumed that the ticket was still being searched for and decided to wait. Then today, May 2nd, 2012, I received an email from Enterprise stating that my ticket had been attached to the email. I opened the email only to find that the ticket attached was a red light camera violation from a red light camera in New York City, not a handicap violation from Arlington County, Virginia. It is evident here that no ticket is forthcoming and that I am the subject of some internal fraud. I never parked in any handicap zone nor did I receive any ticket stating that I did so. Enterprise has been unable to produce this fictitious ticket for over two and a half months, and three direct requests to have it sent. I have told my credit card company not to pay the fine as I am challenging it.

When I returned the car, they said that I made some dent on the roof (cheating). The car was in my garage, and there was some dust on the car. They immediately cleaned the roof by hand and said that there was dent there (how did they know that?). They put receipt online and also they were cheating with mileage. They put on the receipt that I made 4,739 km for seven days, and actually I made only around 100 km, because when I topped up the gas, it was only 12 L. I have receipt on the returning day from ESSO. They didn't give me a copy of original paperwork. It was contract # **. Now, they want to charge me $830.98 for repairing for something that happened obviously much earlier with some previous client, and they missed to claim that at that time.

With our own GPS unit and our own cell phones, we began to call every agency we could find through the GPS - each said they could help and passed us off. One agent said he could get another van from outside of CA but it would take 18 hours and we'd have to pay for its transport to CA. We stood on the freeway for three hours until the tow truck driver took pity on us and shuttled us to the closest exit. We hung out at a local diner and called the local agent back for the third time. He was kind enough to drive over to the diner in a nice, big van and offered to drop us off at the tram to the Oakland airport, where he suggested we sit and pray for another van to become available at some future open-ended time.

Mind you, this was the afternoon before Christmas eve and we had three children with us! We asked him why we couldn't rent the van he was sitting in. He said it wasn't available. Every Enterprise agent told us they expected us to get back to wherever we came from on our own power through our own devices! So, we waited until our daughter-in-law got off a 12-hour shift in Sacramento and drove down to get us (7 people) in her Explorer. But, we did have a Christmas miracle. Early on Christmas Eve, we began our calls again, and finally one great guy at the Sacramento airport agency actually took the time to check out his fleet and found he did have a van sitting in his lot that would accommodate us (this was after multiple calls to this same office and getting no help).

However, when we got home after Christmas, the nightmare continued. Even though we weren't responsible for the accident, even though we sent required paperwork numerous times to Enterprise's Damage Claim Unit in March, we were still receiving invoices for $5,700 saying we were responsible for damages. It seemed obvious to us that no one agency within the Enterprise group ever talked to another. Every time we got a call or a letter, it was from a different person in a different agency in a different state. What a bizarre way of doing business. I will never rent from Enterprise again! Never, never, never!

I am looking for an attorney to discuss the issue. I am looking for consumers to file a joint lawsuit. I am looking for activists to sign letters for their house representatives to look at the car rental because it is not just me, but many people out there. We need volunteers to be their voice.

I rented the Charger, drove it directly home without incident, and parked it in our rather large garage, again without incident. I left it there and did not drive it at all until I got the call that the car was ready the following day. I drove the Charger directly back to the shop and turned it in to Enterprise. I know for a fact that there was no damage.

While I was paying for the repair, I noticed the Enterprise manager crouching down on one side of the Charger. After I paid, she asked me how the damage to the right side rocker panel occurred. I assured her there had been no damage or even opportunity for damage. She pointed to several incredibly faint scratches at the very bottom of the right side of the car. Again, I assured her that there had been no damage during my use of the Charger and that the salesperson and I probably just overlooked them (I still wasn't sure I saw anything). She said okay and not to worry.

I got a letter from Enterprise yesterday, which demanded that I inform them of how to contact my insurance agency. There was no indication in the letter of the nature of any damage or the cost to repair. I would love to pursue this injustice and absolutely will not let them blackmail me into paying a large penalty to avoid damage to my credit rating. Should I contact my insurance company to make sure they don't pay Enterprise a dime for this chicanery?

The price of $195/week applied to 10 days and the gas. The total rate for the rental should be $278.60 minus $33 for the gas comes to $245.60. Anything charged over this amount should be credited. Your agents, which are 5 minutes away from my house, moved me to another location so they could drive me home. This made no sense and made me wait even longer.

The associate totaled my bill. It was $20-$30 overcharged. I pointed out to the associate that we all make mistakes and he had just made an error. When I was presented the bill, I wrote on the original copy that I was not responsible for any damage, no hail in Murfreesboro, my wife and I watched continuous coverage on weather and what was happened in our state and area. I paid cash and pulled my credit card that I used for deposit when I rented the truck. The associate became upset and pitched his clipboard on top of a filing cabinet. I stopped at my Shelter agent's office and explained what happened. My Shelter agent said, "It did not hail in Murfreesboro - no damage."

I received a form letter from Enterprise that I was responsible for hail damage. I advised Enterprise my neighbors did not have hail damage and their cars were parked outside next to my driveway area, none reported in Murfreesboro. I can back track the miles I drove the truck. I also have gas receipts for mileage. No way I could have driven to hail area, wherever the hail was and no reason to leave Murfreesboro. My Shelter agent said Enterprise would have to prove it hailed in Murfreesboro. I also would like the records, rentals on the truck. I received an invoice for $1,891.30 for body work by Dent Wizard, St. Louis, MO.

The repair report by Dent Wizard listed damage to L quarter, LF door, RF door, RR door tailgate, hood listed as 2 O/S, pre-existing damage both doors, bed side, RH listed on Dent Wizard repair order. The rental did not have this damage when I returned. What gives? There are many complaints against Enterprise. I am going to take invoice and paperwork to my Shelter agent, the best in the business. I will report outcome but I am not responsible.

I called Enterprise and informed them of what I discovered, and they told me the mileage on the car was not accurate. I told him that whenever a repair is made at a repair shop, the mileage is always recorded on the vehicle at the time of the repair, no excuses can be tolerated. He repeated his claim that the mileage was not accurate and said if I did not pay, he would send it to collections. So even if you prove you're not responsible, you still are. I just received a letter from a collection agency. Isn't there anything that can be done about this kind of business practices?

Upon doing a little research myself, I went to the CityofChicago.org website and put in the license plate and violation number and there it was! The vehicle I had rented running a red light, but the vehicle that was behind me had snow on it. It did not snow the week I had this vehicle and as a matter of fact, this was when we had the nice weather in Chicago. Also, upon looking at the video, the date at the top of the screen said February 13, 2012 and not March 13, 2012. These low-down dirty people were trying to attempt to make me pay for a ticket that I did not get. This was my first experience with renting a car and needless to say, I will never rent from them again. I am going to post on every site and possibly talk to the news people if I have to get my point across. How many other people have fell victim to this and didn't even know it?

The State Farm has arraigned a rental car from Enterprise while my car is sent for repair. The car I rented was for 5 days. All the expenses were arraigned by State Farm only. But to my surprise, Enterprise car rental staff asked my credit card details for their records. I asked him why I should be giving my credit card details to them. The staff told me that "this is just for safekeeping purpose we keep in our records." Later, after I returned the car they have charged the State Farm and as well as to my credit card also. I talked to them on phone and asked them why they have to charge my credit card. In spite of giving me proper answer, they just disconnected my calls. However, I called them several times; they don't talk and just disconnect the call.

I have not seen such an irresponsible staff working for a reputable company like Enterprise Car Rental. They have charged my credit card $158 and as well charged State Farm Insurance of around $160. For me, each dollar I spend is accountable as I recently moved from Canada to US on job purpose. I would like a representative to contact me about this matter. So I can give all the detailed explanation about the lease (like reference number, the staff member names, the leasing details start date end date etc).

The branch I took the rental car was: Enterprise Leasing Company Of Philadelphia, LLC, 146 N Henderson Rd, King of Prussia, PA 19406, Phone number: 610 337 9444

I arrive at Enterprise and Mr. ** waited on me and he came and said the bill would not be good enough. I was told that the employee that gave me bad information was not that sharp and I said okay and commented that the employee was a ** and hope he had insurance before he hurt himself. Mr. ** followed me outside and threatened me and called me a **. I was not going to cause a scene so I left.

I tried to rent from another location recently that I have used for years and Mr. ** had put me on the do-not rent list. The employee at the location I usually rent from said I have a great relationship with their branch and I should file the complaint over this misunderstanding. I do not want to go the legal route but if I have to then I will.

The next morning, I had the hotel take me back to the airport to get a car and that was around 9 am. When I arrived, there was no one at the Enterprise booth and I was told by your competition who was at work that he was not around but had a number that I could call. I called the number and this person answered as a, Enterprise employee. I told him I was at the Enterprise booth and needed a car that I was to pick up the night before and he said no one would be available until 2:30 pm. He was short and didn't give me a chance to explain my issue. I called my travel agent and that's when I found out that the car was next door. I had a full size car booked and he gave me a compact car. When I returned the car, he acted like it was not a issue. I arrived in Amarillo at 11 pm Friday evening and your Enterprise booth was open and taking care of your customers. The question I have is why the Waco Enterprise booth closes and really doesn't give a ** about your customers.

To my surprise, after I just offered to return the vehicle to any location they chose, I was told by the Enterprise agent in Danbury to "just park the vehicle at the dealership". When I was told this information, it didn't seem like a sound idea and I asked the agent if anyone from Enterprise would be meeting me at the dealership when I dropped off the car. The agent then stated, "just leave it there and we will pick it up later in the day." I then got into a minor debate with the agent about doing this but he was insistent that I just leave the car at the dealership and that this was Enterprise’s way of making it "easier" for the customers. With reservations I then agreed to drop the car off as I was instructed as I am not a regular rental car person and at that point assumed this must be a common practice in the rental car industry. I then parked the rental car in a congested Ford dealership parking area like I was instructed and retrieved my personal vehicle.

Fast forward, about 8 or 9 days. I now received an invoice for damage that was allegedly caused to the front passenger door of the rental car. I am immediately outraged by this as I had returned the vehicle with no damage and to a place where Enterprise told me to leave the vehicle. No representative from Enterprise called me when the vehicle was initially retrieved and the alleged damage discovered despite them having all of my contact numbers. I then researched further and was advised by the service manager at the dealership that the rental car I parked at the Ford dealership was not picked up by Enterprise for "at least one full day and possibly as long as three full days," which the service manager stated Enterprise does on a regular basis.

I then immediately made numerous contacts to all levels of Enterprise contesting this claim, including the Danbury branch, the claims department, and the regional director, David Capasso explaining what had happened to me. All persons I contacted still maintain that I am responsible for the damage according to the rental agreement, but my position is that I did not agree to insure the vehicle beyond the time I returned the vehicle, a vehicle I was instructed to leave at a non-Enterprise facility, in a congested/uncontrolled car dealership lot, with an Enterprise agency declining my offer to meet me at the vehicle to confirm there was no damage. I will be contesting this claim as Enterprise has since debited by credit card for $500.00 despite my repeated assertions that I was contesting the claim.

At 12:00pm on 03/27, I picked up a Chevy Aveo. When going over the care, there were scratched and dents all over the car. It was visible that the car had hit something with the front driver side bumper and there was a huge mark. I drove the car back to my office (less than one mile away) where it set until I got off work.

At 4:30 pm, I got into the car and turned on the turn signal and my hand was stuck in pink goo. After looking, I noticed this goo was all over the steering wheel, there was paint on the driver side door, stains on the carpet and dirt under the seat. I called the store and was told I could bring the car back and get a different one. I went to the store where I picked up a newer car.

I drove out of the lot and around the corner and the front bumper of the car fell off. It was rubbing on the front driver tire. I called the store immediately and was put on hold for seven minutes. I then hung up and called back and asked for a manager. When a male did get on the phone, he never offered his name. I stated what has happened and I was bringing the car back (driving in the neighborhood behind the store with my hazards on). When I arrived, this gentleman made it seem as though I was the one who damaged the car. I then had to explain to him that this was the second time I had been there today and left less than four minutes ago.

I was then offered another car. I got to hear that this was such a nice car with leather seats and was told there was ¾ of a tank of gas in the car and it was “on them.” I got into the car and there was less than a ¼ of a tank of gas. I went into the store and was told I could wait until they put gas in the car, but they had nothing else available. I had to go get my child for daycare and stated I would return.

When I arrived back at the store, an older gentleman took the keys and went to fill the car up with gas. While I was sitting in the lobby, the gentleman, who was the manager, was working with another client. He stated to this client “we have a couple of options I want you to be happy.” Why was I not given this “couple of options?” When the car I was to drive came back, I was told you have a full tank of gas which is worth $60-$80 which would have been great, if I planned on driving more than 15 miles in the three days I will have the car!

I am so unhappy with this situation. I was given a car that was a severe safety hazard and in return I got a tank of gas that I will not use. However, the other customers in the store will be happy with their rentals because they got to pick their car. I have rented from Enterprise for many years, both through business and personal. I will no longer give my money to a company that does not take the safety of the cars they provide seriously. I could have had my son in the car and had a horrible accident.

First of all, the car ended up being a 2012 Yukon, which was not handicap accessible but we went ahead and took it because the location was going to be closing in about 15-20 minutes and we figured that Enterprise would not be able to get another car there in time. So we managed to get my mother in the car but every time she had to get out of the car and use the bathroom, it took us 15 minutes to half an hour to get her back in the car. When we returned the car after our trip, came the next two problems. We were only charged $176.88 instead of the $219.88 as original quoted in the beginning which made us very happy that it was cheaper than the quote but when they went and checked the car back in, we were charged for a gallon of gas because the car was just a tick under where it was when we got it. Gas prices in Indiana on the day we returned in Indiana was between $3.69 to $3.80. We got gas at a station that charge $3.69. Do you know what Enterprise charged us for that one gallon of gas that day? $5.05 for a gallon of gas!

So final price was $181.89 for our rental. I was then asked how everything was so I told them that everything was fine except that I had to pay for a gallon of gas and that the car had not been handicap accessible like I had requested. The young lady gave me some lame excuse. Then when we were leaving, she asked me again and again I stated the same problem and she got snotty and said, "Well. you said that you need a 6-8 passenger car and we don't have an handicap accessible SUV's that size." I explained to her that she should have told me that on the phone and then she said, "Then I guess you should have asked for a minivan instead." I asked her about the hundred dollar deposit and she told me that it should be back in our account now or would be there in about 15 minutes. Well, it wasn't and now a week later, it still wasn't.

So I called Enterprise and gave them my complaint and was told that we weren't charged the hundred dollar deposit in the first place which was a lie because I asked on that Saturday when we rented it and we were told that we were charged and when I complained about the other issues, they were swept under the rug. And I heard was, "I'm sorry, ma'am. I'm sorry, ma'am." Whatever happened to the customer is always right? Still dissatisfied, I told him that Enterprise has just lost a customer. His response? You guess it, another "I'm sorry, ma'am." So the consequences are a family who may not be able to eat this week. Thanks, Enterprise. Really a great customer service.

On the day and time the ticket was issued, I was at work in Queens, New York (**). I was nowhere near the ticket location. I work for New York City Department of Education. As my evidence, I obtained a copy of my time card, which shows that I was in my school building (**) at the time the ticket was issued.

I then contacted Enterprise violations department and spoke with 3-4 representatives, who requested for me to fax a copy of the ticket violations and a copy of my time card. I was also told that I should not worry about anything and that the issue will now be rectified. After several attempts of trying to fax the requested documents to the fax number that was provided to me by the representative, the fax was not going through. I then contacted Enterprise again and spoke with two supervisors. The first Supervisor I spoke with informed me that the information that was provided to me by the first three representatives was wrong. She went on to state that, I would have to contact NYC Department of Finance and take the issue up with them. I explained and express my frustration and total disappointment in the new information that was now being provided to me. She also stated, with no compassion and lack of professionalism, that she is sorry.

I am now faced with a fine of $125.00 and $10 or $20.00 late fee for a violation that I did not commit. I am frustrated and disappointed to know that a company I supported by renting from them several times in past three years have left me to fight against a fine that I didn't cause. There was obviously some form of error made. The problem now is to find out where the error was made. Was it made at the Enterprise branch (2487) that I rented the first and a day later, the second vehicle from? Or was it a system's error? I don't know. All I do know is that I am faced with a fine of $125.00 plus late fees of 1 $10/$20.00, as well as a fee from Enterprise in the amount of $18.00, which they immediately took from my account.

This is ridiculous. Enterprise has the worst customer service of any other company I have ever done business with. So I guess now we will have to fight and fight with them to get the funds back and I am sure it will be too late and we will end up overdrawn because of their error. They better hope that only one of those charges (which are both pending right now) goes through because I am one angry customer and I will be their worst nightmare. I can blog!

In the meantime, I phoned my son Seth at Long Beach Airport and told him to take a taxi to the Ocean Blvd Enterprise, which he did at a cost of $40.00. Upon getting to the agency on Ocean Blvd, he was told all the agent had was a full sized van, which was much more costly. My son asked the agent for help in trying to locate an appropriate Enterprise car and was told first that the agent had told me over the phone he had no cars. This was a lie, as he never told me any such thing. Otherwise, I would never have sent my son to an Enterprise auto rental without a car. My son was on a very tight budget and the $40 he spent was what it would cost him to go back to the airport. The agent was rude, didn't make any attempt to help my son find an appropriate car rental and refused to phone around to assist my son.

Over the past seven years, I've only used Enterprise as my niece was in charge of hiring Enterprise reps for southern Alberta. Well, because of this lack of courtesy and concern for my son, I will now take my business elsewhere and I'll recommend many of my coaching friends to do likewise. As far as I'm concerned, just having an agent lie to my son was bad enough, but also to not assist him in his circumstance was just terrible. I hope this was just an infrequent mistake by one of their agents and his cohort at the above office. I have had only great service from the offices in Kelowna, British Columbia.

I got a letter on 2/16/12 that was post marked 2/13/12 and dated 2/9/12 from the Damage Recovery Unit. If I need to contact them, the number is 1-866-300-4407. The letter stated, "Upon additional investigation, our office has closed claim for damage/loss to our vehicle." Jason called me two weeks later after I already filed a BBB complaint. He was so rude. He questioned what happened and stated that’s not what Sean stated. He went on to say I should be ok now because I don’t have to pay. I never got a sorry. I got a reply from the BBB. Enterprise stated I wanted to have Sean fired and situation is resolved. I was so upset that a company would lie on me and not even say sorry. I am done with Enterprise.

Regardless, it was not done on my watch. I immediately refuted the claim and refused all additional charges. Right now, I am awaiting the results of my dispute. Interestingly enough, a co-worker rented through Enterprise and got the exact same thing. He allowed them to charge his credit card $500 for the damage he did not commit. What is going on here? I picked up an Enterprise car this round and made them mark down the obvious issue on the bumper like I always do. They try to say no, as always, but I don't relent. I got into the car and saw two damage forms. One from earlier in the month saying there was damage on the car in the spot I pointed out and one from that day saying the car had no damage. This is starting to smell funny. They should legitimately get compensation for damage done to their cars, but either their process is needs some work or they are running a scam. I am out of town 75% of the time. If Enterprise can't handle this process better, I can and will take my greenbacks elsewhere.

Upon return, there were disputable charges. Granted that the manager took off a charge, what I was told and signed in agreement to not only was not discussed between myself and JP, but his word was null and void. I strongly feel that if the worker is at fault--and myself, along with two others, heard this man say that the printed charges were all we were responsible for, then that is all that should have been paid. We were lied to!

Also, I have spoken with the adjuster for Liberty Mutual. He said that they need to refund my money in full. Also, this adjuster said that he called 1/31/12. To inform Enterprise to bill them. That is my complaint. That without any notice, phone call, update, or prior authorization. Enterprise withdrew from my debit visa card. Not one lump sum. Example: $100 1/30/12, a week later, $40. Few days pass, $93. So on and so on, and refuse to credit my card. Which is my only means of money. Who do I turn to for help?

Also, read the "fine print". It states that a company may withdraw from the credit or debit card the amount in full, on page one. Which clearly states, $100.00 only. Yet the company refuses to make this correction to my account.

With all of this going on and even after reporting the fraudulent charge to the police, Enterprise still has ignored me. As a CPA candidate, this kind of serious lack of business sense practice can lead a business to great losses, even death of the business, eventually.

He didn't even give me a chance to ask. He said, “Here, I'm doing this favor to you so take this car, because I'm doing this favor too you.” How rude of him to say that. I don't need his favor. Who is he to say that to me? My husband said to send in a complaint about this agent. I rent from Enterprise Aiea before. I never had anyone say that to me. I will never rent from Enterprise again. Please give a respond to this letter.

I was so embarrassed there were other people there watching this whole transaction. Then he wanted to talk to my cable company to make sure I paid my bill. The cable company told them that I was a long standing customer and shouldn't have a problem but it didn't matter. I felt so humiliated, especially since I have used them several times before. What kind of company won't rent you a car unless you pay your cable bill first? This was a very unpleasant experience. They treated me awful and I don't think they should get away with it.

He was told that there were three scratches on the roof and one on the left back panel. We never saw an estimate. After calling GEICO and Enterprise, it dawned on me that GEICO has a contract with Enterprise. That's why no one (GEICO) was there for my son. When I finally got the information it was, I think, the reason I could not get any help. My son's car is not completely repaired. The tie rod and the inside visor is still broken. I showed the papers to a repair shop; they only do body work. He said that to repair the scratches and the panel should not have cost that much. Please help. I have the paper work that was finally sent to me. I would like you to look over.

I asked the gentleman to please leave me a message on my voice mail, because his call was not an emergency. He then stated to me, "This may not be that important to you, but it is important to us. You need to take care of your balance!" First off, I owe thirty dollars at this point. Not only am I insulted, but was spoken to very harshly. Please fix this situation before I go back to that location to make my next payment.

I spoke to the manager, he did not apologize for his employee's rudeness nor did he try to honor my request of leaving a message. The only reason my car is at this location is because my car is there. I will not ever use you again and don't appreciate being treated as a criminal!

After driving the car home, about 15 miles, and waking up to go to class about 5 miles, at first break my friend asked me if I rented the car at Rent A Wreck. he pointed out to me undercarriage damage that was not noticed during that fast paced walk-through with rental agent (now I'm understanding why he went through it so fast), so as soon as class was over, I immediately called them, and he told me not to worry, that it was noted on the report, and to bring it on the next business day, which I did, and the manager at Enterprise said there was no need to do that, even though they told me on Saturday to do this (in which I had to take off work).

She said she would handle this when I brought car in for return. Was I surprised! Since I returned it, I have been charged almost $1,000.00 for a strip of undercarriage piece that was already preexisting damage. I was told by the regional manager that she went over the previous rentals, with no damage sighted on other records (maybe that is why they rushed me through the process, because someone messed up on the previous rental, and needed the next customer to put it off on). All she could recommend to me was to take out her damage waiver, or their insurance. I' m sure it's another way to take your money, so now, I'm at dispute and resolution with Enterprise. It is the end of my business relationship with them! I'm very upset Enterprise, and I want you to do the right thing.

There is nothing but guilt and wrongness when it comes to this company, and those words are way too extremely kind. I do not know if this form or complaint will do any good, or where it goes, or what it is about, but I am sending it anyway, for the damage that they have caused, is actually punishable by law in the criminal sense, let alone civilly. They actually believe that they have the right to do what they have done, and actually believe that they are right in doing so. In actuality, it is hysterical, because that is how unimportant they are, and how they are the laughing stock of the earth, along with many other companies/corporations who do the same thing to me, and everyone like me, or those who actually believe that they are better than me. That is the funniest thing of it all. Although I find it all to be more than hysterical, it is actually extremely sad that, that is the what these companies believe that they can and do.

They can be sued, worse, for their offense, and no one seems to believe that they have done anything wrong. The companies can just say that people owe them, and then write and say slanderous things about anyone, and the only reason why they get away with it, is because any reporting agency lets them get away with it. So does anyone else, for that matter. The details of what they have written and said, is not even presented to the people that they write it about. They hide the "screens", and say and do what they want, and they have absolutely no proof, for it is impossible for them to have any, because it is all falsehoods. Even when I told them it is not true, and request copies or information as to where they got the information that they "reported", and they refused to be of any assistance, which is the same way they are, when they actually renting their cars. They think that they are above me. They don't even know me, and they have worse than crossed the line. If your agency doesn't do anything about what I have written, then you are just as bad. I don't want them to just remove the information, I want them in jail for what they did and do.

No wonder our economy is the way that it is. It's just an economy. They not only have no business being in business, as I have already stated, they belong in jail for what they did and do. And on top it all, they now owe me at least a quarter of a million dollars, and that is being kind. In addition, it seems to me that someone else is collecting on the debts that is owed to me, which is allowing these companies to treat me and others the way that they do. The reason for consumer agencies, is to protect the consumer, which is not happening at all. There is no protection or rights for the consumers, and these companies are all getting away with it all of it, and no one is doing anything about any of it.

The details of this complaint is too long, and if there is a response to any of this, then I will be more than happy to provide explicit details of everything. If there is anyone, or any agency, or anything, who I feel has the authority to do something about what I have tried to explain, or the ability to do something to make any of it right, then I would be again, more than happy to provide every last explicit detail. Everyone jumps the gun, makes their own conclusion and decisions, without knowing any of the facts, without knowing anything, and in finance terms, is it all worse than speculation, and extremely risky, and they will all, if not already, lose, and everyone will suffer as a result.

In the mean time, the problems that they have caused me, and the time and aggravation, to say the least, is worse than inexcusable.It is criminal. The persons responsible, need to be held accountable for their actions against me, and anyone else they did and do this to. It is murder, attempted murder, and assault, and these are the things that I am writing about, and I have tried to contact the police, but they are too busy saying, "if they don't want you there", then they have the right to tell you to leave". Without question, reason, or the right to do so. And when I am in my own home or space, they still say, "well". So there is someone, or some company, or something that is causing this, and I have some very good ideas and proof that I know exactly where it is coming from, but there is no one who helps, or no one who wants to know the truth, because they are too busy kissing up, to try to get to these places, instead of wanting to know the truth. Even if all of this makes no sense, it doesn't matter.

There is a consumer, writing worse than a complaint against this company, and many other bigger companies, and no one is doing anything about it, except letting them all get away with it. And when i said murder, attempted murder, assault, abuse, aggravated harassment, invasion of privacy, breaking and entering, stealing, robbery, I am not even exaggerating. The responses that I get are, "it's a civil matter"', "we can have a police officer come to your home", "we cannot take a report over the phone", "what is your name, number and address", and nothing about going after the parties responsible, nothing about what they can do to investigate, nothing. Until it will all be way too late. Nothing but guilt to the companies responsible, and the people as well. I also believe that the consumer agencies are just as responsible, and in on it as well. I have treated everything in my life as if it's no big deal, because of what these people and companies have done. They worse than belong in jail for what they did and continue to do.

Accident, appraisal and/or administration fees are considered associated operating costs of maintaining fleet vehicles and are not owed by The Hartford. This fee is not included in our payment.

Loss of use is not considered by The Hartford for rental companies because a period that a vehicle is not rented is already computed into the rental costs. This is not a provable figure and is not included in our payment

The Hartford does not recognize the existence or presence of a diminished value in relation to this claim. Any such loss, if incurred at all, must be actual, measurable and provable. Speculation, opinion and/or theory are not recognized as proof. If a diminution of value is actually incurred on a commercial-fleet vehicle, it is likely to be incurred upon the vehicle's registration and placement into commercial-fleet service and would not therefore be attributable to this loss. If vehicle is rental, vehicle in question is to be sold wholesale and therefore not subject to DIV.

Flex additive requires documentation from the paint manufacturer indicating that is has not already been contained in the formula. No such document exists in the demand. Therefore, this charge is not included in our payment.

So I emailed Enterprise. After going through some people, I got to a district manager named David **, and I left him a couple of messages. He called back and said he would look into that. Then he never called back. I went into the store and found Nikki. I asked her "What's going on?" She said, "Oh, nothing is in my hand. You have to talk to the district manager." I asked her for the receipt. She gave me a receipt with all different prices and said I returned it on 01/24/12. On her own receipt that she gave me when I returned the car, it says 01/23/12.

I'm really confused and angry with their service. Can someone help me what should I do?

I went back outside and noticed a small crease-like 1.5" dent in the lower part of the right rear bumper that the agent was pointing out. I disputed the damage as I was the only driver of the car which had only been at home and backed into my parking space at work where no one could have struck the back bumper. Staff became argumentative and rude insisting I had caused the damage "probably in another parking lot like the grocery store or somewhere else. I explained again that the car had not been anywhere but home and work. Staff insisted that I am responsible and state we need the amount of your car insurance deductible now.

I called both my insurance agent and lawyer who informed me 1.) this is a common scam by rental companies to get damage fixed on their cars. 2.) that I was indeed responsible for the damage as long as it was not noted on the issuance inspection or other documents of Enterprise. I gave the agent my deductible ($500, insisted that she notate I disputed the damage, obtained as much information about the damage claim process as possible and left). I received a letter a month later from Enterprise Damage Recovery Unit notifying me that I needed to contact them or give them my insurance information (fat chance. I called within 24 hours of receipt of the letter and was told that I was responsible for the damage of $559.80, that I had already paid $500, so the balance was $59.80.

I told the DRU agent I planed to pay this myself and requested all claim information and supporting documents. These arrived by email the next day. Upon review of these, I found I was being charged $313.49 more instead of what I was told by phone. Extra charges included a $100 "administrative fee", $97.71 for "loss of use" and $55.98 for "diminishment of value." If this claim had been large enough to be handled by my insurance company, they would certainly not authorize payment for any "administrative fee." I have called back to the DRU to dispute this but was too late in the day with my call as it was closed. I will call back tomorrow.

However, in closing, I have researched online and found many other cases like mine where it appears damage which was probably already on a car was palmed off on someone else. I now, in retrospect, find it extremely suspicious that the car was backed into a space up against curbing where this area could not be seen during first inspection. I also noted and took pictures of a old electrical outlet box on the ground just above that curbing which had been knocked off its foundation, most likely by a car being backed over it. I could not prove any of that and did not lie on the ground to inspect the car prior to taking the keys, so I am responsible for the damage. I warn all of you though to inspect every square millimeter of any vehicle you rent from this disreputable company and make absolutely sure it is documented prior to driving away.

On 2/3 (5 days after the return of my rental), I got a call from an Enterprise Rent-A-Car representative stating the car went through the car wash and had damage to the front right fender and door. Per Enterprise since I was the last to have rented the car, I was responsible. I told the representative that I did a full walk of the truck with the Enterprise representative responsible to check in the truck and there was no visible damage to any part of the car. The front right fender and door are very visible areas, areas difficult to miss damage during a visual inspection. I told the representative that I returned the truck, and there were no reports of damage by me or the Enterprise representative who checked in the truck. I was given an invoice for the truck with no indication of damage and it was paid in full. Once, I have signed over responsibility of the truck and paid in full, it is Enterprises’ responsibility. She responded, "Mr. **, you are 100% correct." She stated she would note the damage report as follows: "Right front door and fender, spoke with customer and he states he was unaware of how damage occurred; said that he and ERAC employee did a walk around and no damage was mentioned." This came directly from the report. She made it seem like the report would be closed after that.

On 2/10, I received a letter from Enterprise Damage Recovery Unit stating there was damage to my rental and how did I wish to pay for this claim. After further review of my claim, I noticed the following: The first record of this claim was sent to SLC Enterprise Rent-A-Car 2/3/12 at 21:24. I was then notified on 2/3 of the issue as noted above. The damage report was filed 2/4 at 4:26. In the damage report the date and time of the loss was noted as 1/27/12. This would have been a Friday during my rental time, which I did not report any damage or issue. The first opportunity Enterprise could have noticed any damage was 1/29 at 11:00AM when the truck was returned. Again, as stated above there was no damage when it was returned and paid for in full with no damage. Point being and confirmed with the Enterprise Rent-A-Car representative (on 2/10) that she pick a date (any date she felt best) during my rental time to report as the damage/loss date. This seems a little bogus considering the date she received the email stating the damage was noted was on 2/3/12 at 21:24. This should be the damage/loss date if there is in fact damage, which is clearly outside of my rental date. I have requested pictures. To date I have not received any.

In closing, Enterprise should be held to the same standards as the renter. When the renter picks up a car/truck, it is their responsibility to review it before they leave and confirm there is no damage or they assume it. Same should hold true with the rent company. When a car/truck is returned, that is their opportunity to confirm it is in acceptable condition and bill/charge accordingly. Once the car/truck is paid, for the transaction is over and the responsibility is back with the company. Who is to say in the 5-day period from when I returned the truck that someone from Enterprise or someone else did not do the damage? Heck, for all I know the person that drove it through the car wash did the damage. Nonetheless, I did not do the damage and will not be held accountable for it. This is the first time I have rented from Enterprise and depending on how they handle this, it may be the last. I have always rented with Avis and strongly recommend them!

She also told her that when we came in she would be there and write up a new agreement and we also had to give them another $180.00! We went there and gave them $180.00 more after they already took $761.54 from my debit account! So that’s $941.54! Now I keep the car until 02/09/2012! That’s 16 days! So 2 weeks and two days! When I went in they rang up the bill! They told me I owe another $214.34! I was floored! I asked why and they told me with the insurance that’s what it comes to! The first week was $274.99 and second week $259.99 plus two days at $49.99! With that I said well that doesn't seem right then! I was told you got the extra insurance for 16 days. I said my wife talked to Theresa and agreed with her that it would be dropped after the first week so the other week and 2 days there should be no extra insurance charge! The assistant manager proceeded to say no that’s not right! You should have come in and made another agreement! I told him when I came in with the $180 why didn’t they have another contract ready! He said it was my job to take care of that!

Also, Theresa the manager was supposed to be there and she was not there when I brought them the $180! Well, the problem is they made me pay for the extra insurance and all these other fees that Theresa and my wife agreed that would be taken off completely after I came in with the $180! Not only that but Don the apparent assistant manager made it out to me I had to have the extra insurance because I didn’t carry my own! Well, that’s not so and that’s why Theresa and my wife agreed to take it off!

They are rip-off artist and they committed a crime I believe and they do some shady business! I am not letting this go! They had me pay all together $1155.88 for just 2 weeks and 2 days! More than half is charges and fees I didn't even need but was told and made to believe if I didn’t have them I couldn’t rent the car! Then when I came wise to that fact it was suppose to all be dropped and it wasn't! Don and Theresa are terrible people in my book and liars and deceivers! My family live on my Social Security and my wife’s part time job with two younger children! We are fair people but this is outrageous and I will not just let this go!

I asked what she was doing and she said that I damaged the car. I said **, to which she said, "Have a nice day." Her sarcasm made me very angry since I could not have done the damage. When Enterprise was done with their review, I was assessed over $500 for a scratch in the clear coat finish. Their appraiser noted the impact point as the "right front fender", so I am very suspicious of their claim that I caused scratch and so is my agent from State Farm. Since it appears to be within my deductible, State Farm has no responsibility.

It's kind of convenient for Enterprise since they make no claim which would include my insurance company. I never had a problem with Avis, Budget or a no name cheap rental firm in the Philly area. Never rent from Enterprise without a witness to verify the vehicle status and take pictures of the entire rental car before you leave the lot!

One day later, I received a phone message from Sean at Enterprise (interesting, it wasn't Dan making that call), saying they wondered if my loaner car was working out okay for me, if not, I could come back in so they could give me a larger vehicle, since they had them in stock that day. All I had to do was call back, to let them know if I was interested in their offer. Since I was not even considering switching cars at that point, I saved the message on my phone, and pretty much forgot about it. The Enterprise car was turned back into them 10 days later, via their approved drop-off procedure. A day or 2 later, I get another message from Sean at Enterprise. He hoped, that I enjoyed my rental car, and just to let me know, my portion of the total bill came to only $245. Say what? The message went on to say that the charge would be run through the credit card I left on file there later that day, if he didn't hear back from me first. Naturally, when I called him back within the hour, he was 'busy', so another rental agent informed me that I had managed to ring up over $200 worth of optional insurance charges. When I told him that no way in ** did I ever agree to any optional insurance, he said he'd have Sean call me back 'real soon'.

Three days, and about 3 phone calls placed to Enterprise later, I finally talked to Sean. He basically told me "oh well, you initialed the contract insurance boxes, so you must have wanted the coverage". Right now, I am still trying to get a breakdown of the total charges, which have already hit my credit card. The numbers are just not matching up. It also annoys me that apparently, I'm being charged for an 11 day rental. Enterprise came and picked me up at 11AM on January 16th to go get my car. The car was returned via early drop-off before 7AM on January 26th. Calling that 11 days is like calling Enterprise honest and ethical.

What I came to learn just two days ago is that that voice mail I had hit 'save' on, eventually did go on to mention something about a 'friendly reminder' about my 20 some dollar per day insurance coverage (this amount does not appear anywhere on my copy of the contract). I never even heard that part, since they started that message off by acting all nice and interested in my satisfaction with their rental car. If you listen to it long enough, at least 30 seconds into the call, they tell you about some charge they managed to get you to sign up for! The reason for this apparently, is that even if you cancel that (usually ridiculously unneeded) coverage a day, after you got the car, lo and behold, the Enterprise dude who signed you up for it earns a bonus for getting people to agree to (knowingly or not, doesn't seem to matter to them) their optional insurance. My, what an excellent incentive for them to mark the wrong 'sign or initial here' boxes! Then "oops", I'm guessing they apologize profusely, if you do catch their 'errors'?

If you're going to rent a car through Enterprise, just be careful, and do not trust them, otherwise, there's a good chance your complaint story may appear here soon after my own.

At this point I was livid and asked to speak to the Manager. I spoke to Lee who took my complaint and my reservation. He said that someone would call me when they arrived at my location at 10 am.

My entire family and I have always rented from Enterprise for years. I had even convinced a friend the same morning to rent a car online with them. I have even continued to do so when they came up with the $150 deposit that I wasn't pleased with. Nonetheless Pat's actions were very unprofessional and doesn't leave a good example for his downline at all.

I do not want to ever work with him and would like him to contact me and explain why this happened. Thank you.

The drive up was fine from Tucson and we spent the rest of the day doing a pink jeep tour. The next morning, we all got in to the Chrysler and drove up to the Sedona airport to view the valley and the surrounding country side. When we were returning back to our time share on the city street with a 35 mph speed limit, I heard a loud bang from the back of the van. I asked the kids if we had run over anything or could they see anything behind us. They said no. When we arrived at our time share I looked under the van to check if there was anything I could see. I couldn't see anything and the van looked fine.

We drove the van for another three days until I returned it to Enterprise near the Tucson Airport. We pointed out that the right rear tire had a strange tire wear on it. The girl at Enterprise said it would be all right they would change the tire. We paid our bill and left. Four days later I received a call from Enterprise which said that the right rear axle was broken and I would have to pay for it. We have refused to pay them because we hadn't driven the van in a dangerous manner or off road. The bill for the repair has gone from $500 dollars to $900 dollars. I feel that Enterprise rented us an unsafe vehicle and have said so. So far, they still say I owe them for the repair. I will never rent from Enterprise again.

The last week of November I asked a clerk John and he told me $79 if paid by 12/11/2011. I had my 3 year old grandson who was not wanting to be in the store and wanting to go home, so my mind was on getting him out of the store before he threw a big fit. I didn't think to ask what John meant by giving me the date. With $79 left owing that meant about 2 more payments 3 at the most. The next payment I missed because my mother was rushed to the hospital in critical condition and I was helping with her and forgot all about my payment. I went in the following week expecting to pay off my account; this was on the 12th of December a Monday since the store is closed on Sundays, which was the 11th of December. I asked what my payment was going to be since they charge a $5 late fee; Sabrina told me $300 something. I was shocked and asked again. She told me the same amount! I was so mad my blood pressure must have been boiling but I tried to remain calm. She told me since I did not pay the combo off by the 90 days, my payment goes up.

I have no idea what she is talking about and was never told about a 90 days same as cash, except when I first signed the contract and thought it only applied to that time. I have had the combo picked up about 3 times due to getting behind in my payment and got them back twice; it was never explained that the 90 days same as cash started at the time I got the combo back. I started trying to contact the store after about a week and a half after the last time the combo was picked up. No one would return my call. I called two different stores and had the clerks there call the store where I was buying the combo. I have yet to get a call back from the store. I contacted one of the clerks that use to work at the store last Wednesday and he said he would find out why the manager was not contacting me and went on to tell me I could transfer my account to his store and he had spoken to the manager and they no longer had my washer dryer, which I only owed about 200 something at this time. I was continuing to make payments even though she said I owed the $300 something on the combo.

This John told me the manager was not in the store and he had called her on his cell phone when I told him I was going to call the store. I was very upset that they had sold my combo while I was trying to get them to deliver it back. Sabrina knew I was not going to just give up on these items since I had paid over $2,000.00 for this combo. Why would anyone in their right mind just walk away after paying that much. I was also told the price was $600.00 for the dryer and $800.00 for the washer. I have paid way over that amount. I did contact the store where I rented these items a few minutes after I had talked with John and spoke with Eric and asked if Sabrina was in the store when I heard her voice in the background and he said she was there. I have no idea why John lied to me about saying Sabrina was not there and he had called her cell phone to get in touch with her. Eric told me he would find me a washer and dryer and have it delivered to me. I have not heard back from him yet and I spoke to him on Thursday or Friday.

When I picked up the Chrysler 200 at the Merrivale location in Ottawa, it was dirty inside. It looked like it was wiped with a dirty cloth all over. I was really shocked to see they forgot to close the hood completely, which I luckily noticed before entering onto the Queensway 417; otherwise, this could have caused the hood to fly up obstructing my view, a simple mistake that could have caused many issues including personal injury, property damage or death. A checklist in place would help ensure this has been checked and secured. I am dissatisfied with the whole rental experience and will forward this to my insurance company to help them understand my displeasure. The last thing I wanted to do is clear snow away with my hands or walk 10 minutes to a store to buy a simple snow brush for a paying patron, who was renting for over a 2-week period, which I will not rent from this company again.