Enterprise Rent-A-Car Reviews

Experienced a very poor response from the Enterprise's staff member at Alicante railway station, Spain in April 2017. I had mislaid my wallet when I came to collect my hire car and, even though the car was prepaid and I had all other documentation and I.D., the staff would not let me hire a car without further deposit, but they still would not accept deposit payment either by cash or my wife's credit card. The man behind the counter was incredibly rude, totally unsympathetic to our plight, unhelpful and effectively told us "tough **"!

Been members with Enterprise plus since 2010, we use Enterprise only because it's closest to our home. We have always had bad experiences when we go to pick up vehicle. It wouldn't be ready, very dirty or either vehicle not even there on premises. So then we are late getting on the road trying to get to a funeral, fam reunions, etc. 4/2017 We went in and was sent home by some new guy Lucas who claim he couldn't even pull up our names and afterwards we had to go back to our home to get two bill receipts. After renting all this time again it made us late for where we were traveling to, very frustrating. Also we had maximum vehicle and they held almost $400 from our account, but this time we renting same size vehicle through customer service center and deposit is lower, I'm feeling as if we were treated unfairly that day.

Been dealing with Enterprise forever, been taken care of at Catonsville & Enterprise on Caton. Rented for personal & work. Rented a Jeep which was a little over what Geico agreed to pay. I ask the guy when I had to have the car back, he replied May 2nd and he gave me a price of 38.00 which was what the cost for a larger car would be for that time. Geico originally called the order in for 4 days, then extended till May 2nd. The man that rented the car to me, said twice. "It is covered until May 2nd. When you bring the car back we will refund your $100.00 deposit." We paid the 138.00. They refunded $61.00 back to my card, spoke with Brian the manager, he could have cared less. He said it was because his rep quoted me for 4 days. Didn't want to hear anything else. The guy clearly knew I was to bring it back May 2nd. He stated that 3 times. He quoted me the wrong amount, rather than address it, Brian chose to blow off a life-long customer over $38.00 misquoted. Really didn't want to write this, however, I felt blown off by the manager Brian.

I was told by the local rental employee that the damage waiver covers anything, no matter what, and so I bought the $10/day waiver. I was never informed of any "small print" and I'm not sure I was even given a waiver contract. Unfortunately, I had an accident and now, 3 months later, some corporate division is threatening to not cover the accident. I was (very rudely) informed that they were mailing me a bill for $6,000! The company is deceitful and unethical at best. The person I spoke to at the company was hostile and insulting. Don't rent from Enterprise. I wish I hadn't.

I went to the 10841 Estate Lane Dallas, TX. 75238 (5/8/2017) location to pick up a car that I had reserved through Orbitz.com. It was for a full size. There were 2 people in front of me. A gentleman that's finishing up his reservation and a lady that's waiting. The gentleman finished his reservation and waited for them to bring his car. The lady that was in front of me had a rental for a "compact". They only have a Kia soul and a pickup truck. She didn't want either one as she stated her husband is 65 y/o so it's difficult for him to get in and out of those vehicles. The Enterprise's employee said "Ok" and he'll give her an Altima. I told him, "That could be my car as I had a reservation for a full size". He said, "It's ok, just wait til your turn".

I showed up at the Enterprise rental location to pick up my confirmed van rental about 1 1/2 hours early on Friday April 7, 2017. I was told that the Van model I had requested had not been returned and would not be available. But if I would return on Saturday they might have a van but could not guarantee one. Well I had planned to pack the van Friday afternoon and leave on Saturday morning. So I had to make my own alternate rental plans through Avis. Avis sent a van from Denver Airport to Fort Collins and saved my vacation. I do not plan on ever using Enterprise again!!! Ever!!!

I was charged a $500 deductible for an accident that occurred while renting a car from Enterprise. My rental vehicle was hit in the back by an Allstate driver. Allstate accepted the liability. I was informed by the Allstate adjuster and claims specialists of the liability acceptance and that Enterprise had received the payment for damages. The bad part about this situation is that Enterprise keeps giving me the runaround about the return of my $500 deductible. Every representative in the Damage Recovery Department have told me several different stories. I don't trust any of them. Now I have to file fraudulent charges with my bank. I have used this company for several rentals and to be treated this way as a customer is horrible. I will also reach out to the local news to report my story. It's not fair to consumers that get handled this way.

I have been a regular customer of Enterprise Rent A Car for over 10 years, mainly renting at the office located at 2892 Lake Ariel Highway Honesdale, PA 18431-2417. I rent practically every weekend, the weekend special. I have been on a cordial relationship with all the staff at the rental office for over 5 years through 3 different managers. The recent manager ** who took over has been extremely unprofessional towards me with a recent incident. I rented a car as usual, and they expect my business, and know that I decline additional insurance coverage and utilize my American Express card to pay for the transaction and cover insurance on the rental. Picked me up from my home, and after driving me ~10 miles to the office told me there was no smaller vehicles - I prefer economy cars for handling and gas mileage - and practically forced me to upgrade to a pickup truck.

I reserved a truck from Enterprise on April 22nd 2017 Wesley Chapel location. Upon arriving at my schedule time I was told they no longer had a pickup truck available as car are first come first served. Baffled... they confirmed my reservation the day before never once advising me of this new revelation with their company. Why reserved a car/truck if it is not going to be there for you to pick up. After arriving I had to wait 20 minutes just to be helped and I notice a gentlemen leaving in a grey pickup which was more than likely the one I reserved. After checking to see if another location had a pickup I was told no they do not. This really put me in a bad situation as I was moving this day and the pickup was really needed.

Made reservation for pick up at my hotel, in ABQ New Mexico. Wanted to finally see Taos/Santa Fe area in my short stay for business. The office location only open 'till 6pm, but I could do the trip, see the sights, and get back by 6. Sadly they never showed up. At 1pm began to walk to office after waiting and calling several times for 35 minutes. Walked and walked in 85 degree weather, office was not at address. Finally after 9 calls got a hold of a manager at company, on hold for 15 minutes only to find out she could not reach the office as well, and she said there is nothing else she could do for me at all, and hung up! I was devastated, and was so excited about exploring the state to tell someone that they won't help you, then hang up, only to get a survey recording about their service was complete salt on the wound. I will never, ever rent from them again, and you should not either!

Prepaid the 14 day car rental charge online, called airport staff and inquired if I could return car early, advised yes, no problem. After returning car, couldn't get a refund for 10 days non-use from airport staff, they advised me no problem in getting what was due to me I just had to contact the corporate offices. Made multiple attempts to contact corporate offices, got an email from George ** apologizing for problem and advised me to call him. After multiple phone attempts unable to contact him or anyone via phone at Enterprise. Moral of this story, do not prepay car rental charges, especially with Enterprise Rent A Car.

Sorry but I would really like to give zero stars. The Langhorne location deserves this shout out. We stopped in to get a rental after an accident the previous night and had an enterprise employee bring a vehicle out of the wash shed and run into the back of our vehicle while we were backing out. Instead of being an upstanding group of people and take accountability in their part of the accident, they simply stated the law and said, "You were backing out so you are 100% at fault," and hung us out to dry, not an even an 'It was both our faults'. Will never step into this place again and will steer anyone away if possible.

My wife had a flight from Fredericton, NB, Canada back to our home in Florida today. Due to weather it was canceled and she was rescheduled for tomorrow. She stays about 1 hour driving time from the Fredericton Airport and her flight was to leave at 5:00 AM tomorrow. Rather than bother someone come pick her up and then get up at 3:00 AM tomorrow to get back I suggested that she rent a car from Enterprise, our normal go-to for car rentals.

I did an online reservation at 10 am for car pick up at 7:30 pm. I arrived at the Columbus Metro Airport and was told no car was available and to check back later. The car rental agency closes at 9 pm so when is later. Placed a call to Customer Service and was told to pick up a car from the Veterans Pkwy location at 7:45 am and she was sending the confirmation information to me. Well it's after 10 pm and no confirmation. 2nd time dealing with no car available when arriving for pick up. How are they able to do this. Now I'm the one who is at an inconvenience. #1 in worst Customer Service.

I rented a car with Enterprise on 04/3 at Fort Lauderdale Airport to 04/20. First of all they gave me a Ford Focus, the worst car ever. I went to 10 different Enterprises to switch this car but the answer was the same: "I don't have any car available." I booked by their website one promotion that I'll return the car at SC and the price was $244.64 + $100 deposit for 3 weeks (I paid this amount when I rented). When I returned the car I had one surprise: $1,184.00 additional to pay. I couldn't believe... So the sales from SC said to me that I could return the car without pay anything but I'll need to call to Enterprise from Fort Lauderdale to figure out what was going on. When I called they couldn't explain to me so they opened a claim to verify. After 2 days they called me and told that it was by mistake.

My dad called in to reserve a vehicle in order to pick up my sister from college for the end of the semester. There is a lot of us; as I have 4 sisters and two parents and my daughter. With that said, my dad reserved a 15 seater so all of us can go and there will be enough space for all of us to surprise my sister as we never all went up to see her. The day before we were to pick up the vehicle, my dad received a call where a voicemail was left advising him that this was a confirmation of his vehicle rental and to call back to confirm. He called back almost instantly, to which he was hung up on. He tried back 6 times and the same thing happened each time.

For research purposes this story is much more interesting when you read all the other similar reviews about this particular Enterprise Rent A Car location @ 1207 W Ridge Pike, Conshohocken, PA on Google & Yelp. I've been a top level preferred plus member to Avis rental car for over a decade but figured I'll give Enterprise a try b/c the rate was a little cheaper this time. BIG MISTAKE... On my very first time renting from this location this seemingly new inexperienced kid claims I dented the vehicle's rocker panel "area under the door" which is significantly smaller than a golf ball. They informed me wouldn't be an issue but even worse it's not visible to the naked eye so it could have been there when I rented the car because I didn't rub the car down for bumps before driving off.

I am a military member that rented from Enterprise for a month. I was told I would be able to extend the rental a few extra days upon getting the vehicle inspected. However while taking the vehicle to Enterprise to make a payment and also have it looked over. I was told I wouldn't be able to extend the rental. I was in my military uniform at the time. The salesman took the keys and said sorry. I was in disbelief. The salesman didn't even ask if I needed a ride anywhere. Upon asking him he said he couldn't do so. I will never rent from Enterprise again.

I rented a car from them 3 days back, and the AIRBAGS got deployed for no reason when I was driving. I got scared as hell, and I hit the brakes within a few seconds luckily and saved myself. They clearly did not inspect the car properly before letting me use it. Pathetic service. What if I had not hit the brakes? I would have been dead by now. Extremely horrible! Damn it, the worst experience that I have ever had with any car rental in my life.

Well long story short, I left my wallet in a rental with no cash in it. When I called recently after the car was returned they said they had already rented the car out with my wallet in it apparently. So I'm well aware it is my bad to leave my wallet in the glove compartment, but for it to not be found and returned (in the GLOVE BOX) is clear to me I was robbed. Complete BS.

Rented a car from them on April 8, 2017 at Miami, Florida. Turn it in April 20, 2017. Contract # **. Total on contract was $295.44 plus 2.50 a day roadside assistance plus 24.50 collision insurance. After car was turned in my credit card was charge $624.40. My experience with Enterprise car rental will never happen again. I was lied to on the collision insurance. They told me when I rented the car the 24.50 was the period I rented the car not by the day. I would rate Enterprise car rental less than a rat. I have always rented from Avis in the past and my opinion that is a car rental. They don't have hidden charge nor lies.

Enterprise car rental is a total rip off!!! I'm not the type of person who takes the time to do reviews, but in this case if I can prevent someone from going through what my husband and I went through, I'll be happy. My husband rented a car because our jeep was in the shop. I was quoted 289.00 for the week, which wasn't bad. By the time we took the rental back, they charged my credit card almost 500 dollars! They took it upon their selves to add insurance, when we were already fully covered through our own! They told my insurance was cheap, and they didn't think it covered rental cars, which they were wrong! They accused us of putting a dent on the hood, which we didn't, they failed to write that down on the vehicle inspection when we first picked up the car smh! My husband and I were completely dissatisfied!!! Never again will we rent through them!

They are, in a word, thieves. Somehow, on the evening before the return, while in front of my house, the rental was keys with one scratch in one body panel. We are talk a 16 inch long scratch and they charge over $700.00. If you use this company, you are setting your money on fire.

I am writing because of the unsatisfactory customer service I experienced at this location. Here is my story: My mother (84) and I was in a car accident, where we were hit head on by a 94 year old driver who blacked out behind the wheel. Needless to say all parties left alive. My mother's car was totaled in the accident. The insurance company took care of the rental for a week, however, we needed the car an extra week. I called Enterprise on the day it was due back. It was 4:47pm, I was asked to hold. I held on the line for 18 minutes. I used another phone and called back, by this time the store is closed. I call another Enterprise to find out what to do. I was told to call the store in the morning and ask for a manager. So I did this.

We had to go to Enterprise after a well known MOT company broke our car and could not fix it. They agreed to hire us a car whilst they tried to repair ours. There were problems with the booking and it was getting closer to closing time that I thought myself and my husband would be walking home in the rain. Zane the branch manager went above and beyond to sort things out for us. He never tried to rush us even though it was past closing time by the time we left. Can't thank him enough for his help and patience.

After renting a vehicle and being told I could leave it at the Nissan repair shop when I picked my vehicle up I am sent a letter for over $1,000 for damage that was noted on the initial walk around. Enterprise refuses to send me photographic proof of the damage or an invoice from the repair shop, though they are charging me for 5 days of lost use.

Recently, my car has been having mechanical issues. I decided to make a trip home to get it fixed. My grandmother found someone to fix my car. I assumed the car was going to be fixed at the end of the day. Once the mechanic told us the diagnosis of the car, I scheduled for a rental car, so I would have a ride back to school. This was around 10:30 this morning and I scheduled a rental for pickup at 4:30pm. Plenty of time, right? I went to Enterprise to pick up a car and there's nothing for me available. I'm 22 years old, so I couldn't rent a SUV, but that was all they had.

I was given an upgrade to a more expensive car because they didn't have the compact I had reserved. They ended up billing me for the more expensive vehicle. They also billed me for a full tank of gas when I took the car half full and returned it half full. I spoke to the manager there (Cliff) and he said he would refund me immediately. I asked him to send me an email confirmation with the new receipt and he said he would. I waited all day at 8 pm that evening. I called and made a complaint to the corporate office. The next day a regional manager called and said that it had been refunded.

I rented a vehicle for my boss at the last minute online. So I called to verify (at 3880 NE 39th AVE Gainesville, FL) store to ensure they would be able to honor our request. I spoke with ** and he said to pick up a vehicle at 5:00 pm would not be an issue. My boss called about 4:30 pm with a question and was told he would not have a vehicle (basically, they overbooked). I called and spoke with ** and was told there are people waiting ahead of me who made reservations 24 hours in advance and I should have done mine earlier.

Very bad customer service. They don't pick up the phone and when they did they put you on hold like a idiot. Anyway I had a car from Heathrow airport. While I was driving to Stansted airport I had a chip on the windscreen. Was very tiny. They ended up charging me of £500 plus I had penalty charge of £5 for Dart Charge and they get involved and they charged me £70 for it. When I called them they said, "This is our policy. If you have penalty charge from the government we have to charge you as well." Thieves. Very bad experience. I don't recommend them.

I rented a car from Enterprise in Stroudsburg, PA on Rte 611. I used their insurance and had the car fully covered under them. The car was taken without permission or my knowledge and the person driving was arrested for other reasons. I contacted this branch and Jenna the manager was uncooperative and very unhelpful. She told me it was my fault and responsibility the car was stolen even though I reported it to police. She overrode headquarter's orders to give us another car and denied roadside assistance. Lied to headquarters several times as to why she would not help and I ended up losing my job because of this.

Rented a vehicle at Enterprise rental in Logan Utah. Went over the car with employee. Pointed out several areas of damage. Employee stated that if smaller than a golf ball they don't document. Had to force employee to document a few things. Took car back and was blamed for damage that he didn't document. Scam scam scam. They sent us letters wanting us to pay. Will never rent from Enterprise. Hertz. Or anyone else. Never Enterprise. Garbage rental place.

We rented a car from Enterprise for a few days. Upon pickup we pointed out several dings and dents. The employee said they were too small to document. Upon returning the car one of the same dings they are now wanting us to repair. Would recommend taking several photos or going elsewhere???

I really had to think about what I wanted to say. At first I convinced myself to let it be, but it bothered me enough that I had to write a review. I've been renting Enterprise vehicles from the same location for the past sixteen years. October of 2016 my wife's car was hit while it was parked. We had the car at a auto body shop. While the vehicle was being fixed we rented a car from your Main Street location in Clifton New Jersey. Met a young man named Stephen. Had a pleasant experience, wasn't too thrilled about the car but it was the cheapest rental (it was coming out of my pocket). Long story short my wife's vehicle never got fixed, we had the rental longer than expected ongoing issues with the finance and insurance companies so every couple of weeks I would go in and sign some paperwork, give them the deposit so the contract would start over again. This went on for almost seven months.

I picked up a rental car at the Columbus John Glenn International Airport on September 30, 2016 at 10:17 pm. I had a friend whose flight was due in at 12:15 am. When she got in the car, she said the carpet was wet on the passenger side. The rear passenger side carpet was wet also. Neither the front or rear carpet was wet on the driver's side and none of the seats were wet. The airport location was closed so I returned the vehicle the next day at 10:57. I told them about the wet carpet and they provided me with another vehicle. I returned the new rental vehicle on October 4, 2016 and there was no problem at checkout, no mention of other vehicle. Then on November 17, 2016 (47 days later), I receive a letter from Enterprise stating "Our Damage Unit has received notification of damage or loss to the vehicle you rented."

They charged me almost 100 dollars in tolls for 5 days in Miami. At that time I thought it was too much, even for Miami Tolls. After three months they started charging me again until 3 times per month from ones of my credit cards account. I called them and they apologized, but now I have to call them every month and spend more than 1 hour fixing the problem. My bank blocked them and they are still stealing my money and my time. I gonna have to close that credit card. Enterprise the Worst in the World!!!

Hi there. Let me tell you about my horrible experience I am in Las Vegas Nevada Enterprise on Craig Road. It's the worse. I showed up to pick up a rental after a car accident. Even though they had my insurance information and I had my insurance information on me they still had me sign paperwork. Later on that week when I return the car they're charging me $175 for personal insurance for their vehicle. Their allegation was that I did not use my insurance on the vehicle. I was never informed or asked or told about such fees. I guess they want to protect their own vehicles to the full extent even though I did have full coverage and they had it on file. When I ask to speak to the manager they clearly said, "You signed the paperwork. You get charged for it. Have a nice day."

Very poor customer service. This particular location was an airport. From the moment I walked in and she asked if I got her message of the car I reserved not being available, I should have left. She continued to tell me for an additional charge I can get a bigger car that is available. Really? Then I go to pay and she says they don't take debit cards. Really, ok. So now what... you're sol! I read fine print... they do allow debit. Requires addition fees and a plane ticket but guess what she didn't ask me for? I live in town and return to same town. My car was just acting up and needed a rental. Is it because I look young? I'm over 30. You can't discriminate on age.

Booked online a standard size SUV for my wife and I 10 year anniversary trip. A few days before my rental date I called the local store in Springfield, Ohio where I was planning on picking it up. I explained it was a 10 year anniversary trip and asked for a specific make and model within that vehicle class if possible since it would be a little fancier than others I could have ended up getting. Upon arrival the staff had done even better for us. Upgraded to a full size SUV (at no additional cost) with all kinds of premium features, and allowed us to enjoy our travel riding in a sense of luxury. Also we were quickly waited on at rental pickup and return. We have rented several times over the last few years and never have had a complaint.

I WILL BE CONTACTING CORPORATE OFFICE AND MY VOICE WILL BE HEARD. I'm disabled and unable to provide a utility bill in my name because I live with parent and don't have any bills in my name to provide them with proof, and because I don't have a credit card because I can't afford one because I am on a set income I was told I could not qualify to drive a car. In my opinion as long as you have a valid driver's license and proof of your income you should be allowed to drive a car.

Due to an accident, the at fault insurance company paid for my rental and after 32 days of rental Enterprise called today for first time to inform me that I owe over $600 since I signed for the supplemental $19.99 per day insurance charge that I clearly declined. Caught the store manager in several lies while he tried to explain how I must have made a mistake but I clearly signed for the coverage. Flat out deceptive practices to have customers decline coverage but then ask them to initial saying they want the coverage.

I never leave reviews but this deserves one. We hadn't a reservation with Enterprise for a rental car. We called and confirmed. During the confirmation realized that the booking was not from the airport. I wasn't told the reservation couldn't be cancelled. We waited for 1/2 hour for a cab to the rental place - no cars, even for those with reservations and that they could get us one tomorrow but we need the car today to get to our hotel. That sounds why we had a reservation. All sales reps shrugged and said it is spring break. No help. We were stranded. Awful business. We weren't able to get a car - for three times the cost of what we reserved with another company. Outrageous.

They came 40 minutes late, gave me one of my 9 days of rental free and upgraded me to an SUV. BTW, they only had two SUV's and an economy car on the lot so they would have had to upgrade me anyway.

My car was down and I needed transportation. They had a 9.99 weekend special at Enterprise so I called to reserve my car at 1885 E Brooks Rd, Memphis, Tn. I was told to bring a light bill, telephone bill or other named items (Odd to me because I have rented cars from Enterprise on a number of occasions, but I've never had to show no such items, however, I do realize policies change). For three weeks I've rented a car from Enterprise, however one thing I did notice that refunds from Enterprise always takes 6 to 7 days before being credited back into your account. When renting a car from them they always hold $200.00 over the amount of the weekend special which was 234.34 for the week in question. On April 5th I returned their car full of gas and in perfect condition. Two days later I notice my checking account had an extra $91.62 taken other than an reimbursement of $142.72.

I got a rental on 02/20/17 at the location at 15519 Cortez Blvd. Brooksville, FL 34613 due to my vehicle getting work done from a prior accident. The people there seemed to rush me in a rental and when looking at the vehicle I stated there was a mark on the back of the vehicle. The male seemed annoyed that I mentioned it and had me sign a tablet that had the rental agreement. I did not get a printed agreement and he just read out what he thought was important.

I WAS LIED TO AND GIVING THE RUNAROUND!!! I was involved in an accident and needed a car so the insurance set me up with the Enterprise in Chapmanville, WV location and I spoke with them on the phone and was informed they had a car so I made my attempt to go get the car. Keep in mind I had to pay someone to take to this location and upon arrival, I was told that they are sorry, they didn't have anything, that it would be closing before they would have something.

This is for the outstanding work of ** at the location 5316 East Colonial Drive Orlando Florida 32807. My sister passed away and I need to car. Had some problems with the third party. The luxury car that I rented it was not available so they put me into a premium car with an upgrade for my next trip. I like it to be recognized and documented for the outstanding work these two employees showed. Thank you Enterprise. Job well done. PS that location is 5316 East Colonial Drive Orlando Florida 32807.

My car was damaged at a local car repair shop (ironic, I know). The local shop contacted my Enterprise Branch, Ballard, and notified them that they would pay the bill. The local shop and the branch had a long relationship and both benefited from customers using Enterprise. Three MONTHS after I returned the rental, I got a charge on my credit card for $667!! I did not receive any notices - nothing! Additionally, I have learned that Enterprise has NO motivation to collect on any unpaid 3rd party bills because they will just charge the renter. Also, I learned that Enterprise's policy is to NOT inform the renter that there are problems with payment nor send an invoice, nor receipt, etc. Just to charge the credit card.

I usually never take the time to write reviews online but this one is well-deserved. Enterprise needs to start hiring more competent people and less lazy kids. This review is for the Enterprise location at the Planet Dodge Dealer in Miami, FL address 9975 NW 12th Street. We have never had such a bad experience renting a car there... I will never go back there again. First, my husband went through it and then me. As I went to rent a second car from them within a month's time of the first rental, I experienced horrible customer service over and over again.

Last April (2016) I rented a car in Houston from Enterprise. I was so pleased with their customer service, I decided this would be my "go to" rental company. I rented a car in Charlotte 3/17-3/22, turned in my car, was given a receipt and went on to continue my vacation. Once home, I check my mail. I HAVE A DAMAGE REPORT ADVISING ME TO CONTACT MY INSURANCE CO... 425.00!!! I am still at a loss??? Are you kidding me... I also received some pictures that I can't really make out from their claims department... There is damage to the ROOF!!! I am so angry. I did not think a company like Enterprise would handle business in such a manner.

Once again, I tried booking the highly advertised $9.99 weekend promo rate at many locations. They NEVER have any available at that rate. I checked about 10 locations in the area. Nope. Then they offer one at $51 a day. BAIT AND SWITCH. This rate does not exist. EVER. Shame on Enterprise.

BEWARE: Previously, I had good experiences with renting cars from the Catonsville, MD location, when my car was being repaired at Antwerpen. However, this last time is a nightmare that won't stop. I was accused of returning a car with a dent in it (I wonder how often that happens). The Enterprise employee put his hand under the area near the front wheel and pushed causing a popping sound. I'm disputing the claim, and during the dispute they have charged my credit card without notifying me $400.00 to date without a repair report from Progressive Insurance Company or Enterprise. NOTICE: always take your time and do a thorough inspection of the car before and when you return it, DO NOT ever drop it off and let them send your receipt, which was suggested to a crowded office; not me, I always wait but was still targeted. I will never accept even a free rental from Enterprise again.

In August, 2016 I rented a vehicle from Enterprise Leasing in Hazelwood, Mo. while my vehicle was being repaired. While pulling out of driveway the check engine light came on. I told my wife and she asked if it was still on. I said no, it went off. She told me to mention it when I returned the vehicle. The light never came back on after that. Three days later when I returned the vehicle I mentioned the guy that the check engine light came on. They never took down any information. Two months later I was getting a bill from Enterprise that there was damage underneath the vehicle to the exhaust. I did not damage this vehicle. Why notify us two months later that the vehicle was damaged. So much for trying to be nice.

All my information is stored in their system. Supposedly for speedy check in and out. It took me 95 minutes to get the vehicle I had reserved a week prior. I used to rent from them a couple times a month and you would think with this type of frequency use of their company it would even be better. Another issue is if you don't have a actual credit card it makes the process even worse. Some people myself included choose not to have any credit card debt and will use what is called a prepaid card. This keeps from having a huge credit card debt, if the money isn't there you can't get it. Oh and guess what? Cash, coins, gold or any other type of actual MONEY isn't accepted.

This place was terrible. They didn't give the car that I want. They force and pressure me into minivan even though I didn't want it. The reasons that they want me to rent this car was because it had damage and they fail let about it. When I try to exchange the car, they told me that there is damaged which I do. That damage was there before. Furthermore, they was rushing me to get this car or they were not going to give rental for that day.

On Saturday April 1, at 12:32 P.M., I made a reservation for a rental with Enterprise for my wife. I was informed that they would pick my wife up at 10:00 A.M. Monday. At 10:00 A.M. Monday, no one showed - no one called. At 10:45 A.M. I called the number which I had called to make the reservation, 480 820 1883. They didn't know anything about my reservation. After giving my complete info and the confirmation number, they told me that I had to call the Gilbert office 480 813 4639. The Gilbert office knew nothing about my reservation. After again giving all of my information and the confirmation number, they found it. There was never any offer of apology for this delay.

My family and I recently took a vacation to San Francisco from Hot Springs AR. We made reservation through Enterprise. We went from Hot Springs to Dallas to fly to San Francisco. We rented a car there all using my Emerald Card from H&R Block. When we returned to Dallas to go back to Hot Springs they informed us we couldn’t use this card because my name was not on it. So we had to sit in Dallas for four hours with a two and a five year old because it is their policy. Which no informed us of until we returned to Dallas. So it is my policy now to discourage anyone from using this company. I sure will not.

I rented a car to drive to Enterprise, with my three year grandchild. Did the normal paperwork. Walk around car. Visually didn't see any damages. Got car in afternoon, parked at home, got up next morning, left to go to Alabama. Had to stop at the rental car place. The car was so small. The wheels seemed weird. They said all cars are that way. So I left. Arrived the same day around 3. Turned in car maybe 45 mins later same day. Alabama Enterprise rental car attendant got in her knees looking under the bumper. Found a hole about the size of a fifty cent piece. I Did Not Damage The Car. I didn't not know I was suppose to get on my knees and look under bumper. The car had just come from getting a oil changed before I got it. How could I damage the under bumper by just driving? If I backed into something wouldn't it be damage to the front visible without getting on your knees.

Several members of my family and I have used your company for some time! Recently we suffered a sudden loss of a family member. Due to such, I made a reservation for Friday 3/24/17. The reservation was made Thursday night. The agent was most polite and thoughtful. She made me feel relief and assured that everything would be alright. She understood the urgency and soothed my frazzled nerves.

I have taken the Car from Enterprise rental company for two weeks so that I'll set my hand on the car and then go for driving test. After that I have a plan for long vacation for which I have already booked everything. But when I went for a driving test in DMV they have failed me without driving attempt because Number plate of rental car has already expired 4 months ago. Enterprise Rental company is saying we have paid money for No. Plate in full and should not be a problem. My question is: Is it legal to drive a car of expired number plate in US even after four months??? Also what is my mistake... I have paid money to Car rental and waited in DMV for more than four hours but still defeated the purpose.

10381 southern Blvd royal palm beach - The Branch manager wasn't aware of any information on an account in several occasions. Refused to give a supervisor phone number, refused to explained unauthorized charges and refused to explained the reason why customer can't extend the contract. To all consumers with children: this particular branch kids unfriendly!!! Nobody should feel ignored, violated or abandoned while trying to rent a car! We hope that nobody will have to go through that kind of experience: inhuman and disgusting!!!

I rented a car February 6, 2017 to go home to Illinois for my mother's funeral which was held February 9th. 10 am. Enterprise has charged me $7.95 for a Toll Fee saying that they have a picture of the car and plate number that I rented going through Lincoln Massachusetts Express Toll at 11:38 am. on February 7, 2017. I have gas charges for Pelham, Tennessee and Franklin, Indiana both are dated February 7, 2017. I arrived at my daughter's house in Ottawa, Illinois at 7 pm on February 7 and all this can be proven.

Rented a vehicle while our SUV was having damage repairs performed. Got a large SUV because we were traveling for the holidays. While on the way home from Indiana to Alabama, blew a tire in the middle of nowhere, Tennessee. Upon looking at the tire, found that it was fairly bald and should have been replaced previously. Called Enterprise and had to wait over two hours on the side of the interstate for someone to come. Was not willing to change the tire myself because was on the side of a busy interstate. Once the tire was changed, I was told to drive to the nearest Airport (Huntsville, AL), about an hour out of our way, to switch out the car. Got a smaller SUV that didn't fit our luggage from the holiday vacation...

This is now the 5th time this has happened to our business and I wonder how many business' might not be paying attention and are having money stolen from them. This current rental was to have totalled out somewhere around $210 (from airport to a hotel within 30 miles, to a school and back to the airport). We were charged $3,126.21 - and then had to argue the fact that there is NOOOOO way we would have driven that many miles due to the work we do. I was told someone would contact me within 24 hours and mind you this has happened before. They do NOT usually return the call in 24 hours.

Went to rent a car from Enterprise in Delray Beach at the Ford dealership. Got the keys, went out to the car and it was filthy dirty inside and out. And I told the girl that it smell like poop and the car was filthy inside and out. She told me if I didn't like it go somewhere else so I did. That's the type of service you get nowadays. If you like dirty cars that stink, have skin cells on the dashboard, food all over the car and who knows what else stained on the seats, rent from Enterprise. You won't be disappointed.

My husband travels a lot for work and usually needs a rental at least twice a week. The only option we have in our small town is Enterprise. This is the absolute worst Enterprise I've ever seen in my life. The cars are on empty every time he picks a car up. They never have the vehicle he reserved. They always have to give him a different car that costs more in gas. They had to call another customer to tell them they didn't have a car for them even though they made a reservation. My husband went on a business trip and got pulled over by the police because the registration on the car was expired. I have never seen such a poorly managed office in my life and if we had another option we would use a different company.

I have been in a rental from Union NJ Enterprise. Since 01-15-2017 I made the reservation. Using my enterprise plus membership card first and foremost. The car Given had some issues with the engine so I had to take the car back. I was given another car which was smaller than the first car but charges remained the same. When I asked why I was told, "Oh Ms. ** we gave you the first car at which was larger at a smaller car rate." NOT TRUE.

I was picked up from my home by Ryan ** March 25, 2017 about 12:40 pm. I only live less than 10 min. away. I forgot my driver ID at home. Ok so I was not able to get the car my insurance Co reserved. Had to get it Mon. This whole day was overwhelming after my accident. But to top it off Ryan ** store manager told me to get home the best way I could. It was not his problem. I left my ID at home and his store close at 1 pm sharp. I cried the walk home. I felt like I was mistreated as a customer. I had no phone, no money, was not dressed for the weather at all. I was put out the store. The renter's insurance is part of what I pay for ever month.

WAYNESVILLE, NORTH CAROLINA OFFICE: Nick ** branch manager would not rent me a vehicle that I had reserved in-person on-site, in his presence a few days earlier with Jarred. When I had showed my Master card debit card at reservation time, Jarred said I would need to show my power bill or similar since the card was debit and not a credit card and pay $200 deposit via the debit card. I had paid cash deposit for years with Enterprise (so I can have my $$$ back at time I drop off the car), but this branch does not follow that same procedure. Sooo, I come to rent the car today with branch manager Nick, who promptly tells me that he cannot rent the small pickup truck to me since my card is debit and not credit. I said, "You were right here when Jarred gave me the reservation after I showed him my debit card."

I recently rented a vehicle from Enterprise and the experience was better than I expected. I made a reservation the previous day to make sure that I would have no surprises when I did go pick up the vehicle. I originally wanted a sedan just because of cost but once the rep told me the price of the SUV, I was surprised that it was not as expensive as I anticipated. The next day I went to pick up the vehicle and the young man, Jake was very nice and I didn't need all the documents that I was told I needed. He pointed me in the direction to retrieve the car and once there, they didn't have what I originally reserved so they ended up giving me an upgrade at no charge. I was totally impressed and that's why I always rent with Enterprise.

I got a car from them and it was no cleaned or maintained. The check oil light on the dashboard was on after having the car for two hours. There was old food on the passenger side door. The car had scratches and a small dent on the outside. Then when I return the car the guy had all the scratches and dent written down but didn't have anything written about scratches on the roof. So they keep me 350 deposit. I told them that the car had scratches all over it when I got it and you can tell it went from one person right to the next. That's why it was not cleaned or looked over well. I told them when I got the car the guy took 30 seconds walked around the car and handed me the keys. I will never ever go to this place again and if anybody gets a car from them and stuff it wrong when you get it, take pictures on your phone right away or they will try to make you pay for whatever they missed!

My Husband and I were flying in to Chattanooga TN and Driving through GA and FL and flying out of Orlando. We had made Reservations for a car to be picked up on 04/22 and the Reservations had been made on 03/22. We went to pick up our car at Enterprise and the young man behind the counter told me he could not rent to me and handed me a 1800 number to call which I could not get through to after trying several times and then he tried calling also and could not get though.

I have rented from Enterprise often in the past and have never experienced a problem. On this occasion at the West LA-Pico Bundy location the young lady who "helped" me treated me like a criminal. She refused to note the many dents, scrapes, and interior stains on the car claiming that she didn't consider it damage. When I refused the additional insurance she kept asking me how much my deductible was and telling me that they would collect my deductible amount from me if the car was returned damaged.

I reserve a standard suv for my trip to Disney. I reserve the vehicle in February for my March Trip. I get to Enterprise to only find out that they don't have a standard suv. I was really upset I assume making a reservation is to secure a vehicle on the date you need it. I had to go all the way to Enterprise in Valparaiso, Fl to rent a vehicle. I been renting from Enterprise for over 10 years. This is the first time I was really disappointed in the service. The employee wasn't concern whether I had a vehicles or not. In the future can someone give the company the meaning of Reservation because apparently they don't have a clue what the definition is.

Charging your credit card without authorization. On November 1st Ford dealer in Lexington Park Maryland called to get a rent a car that they were paying for. Enterprise pick me up made me use my ID and my credit card just for incidentals. March 7th I see a $400 charge a $435.35 charge on my American Express card from the rental back in November of 2000 and 16. When calling Enterprise Rent-A-Car to speak to the manager Joy she said she would send me my invoice as to why they charge me. She said the Ford dealer did not make the payment in which I talked to the Ford dealer Charlie and in which they said they did pay Enterprise Rent-A-Car. So I asked for the invoice which says that Ford did not pay for it in which Ford dealer is asking for the same invoice.

Here trying to rent a car while visiting my daughter. I am being told because I don't have a CC they cannot rent me a car. Must have a CC if you are from out of state! Does this make sense when the debit card is a debit Visa logo and there is money there. How can they discriminate just because I don't believe in using CC? They would get more money from a bank than a CC in the end. We have traveled in at least 35-40 states and 5 other countries and a CC was never an issue for us. Thanks for leaving me stranded Enterprise! Sad part is we trust this brand name because they normally take care of the customer. Is this even legal?

We included a car rental from Enterprise on an international flight. We were charged by Travelocity AND again our credit card was billed by Enterprise "as a deposit" for 350.86usd AND 80.76usd. After calling 2 numbers and speaking with 5 employees no one could explain the 80.76 bill. They explained this is their normal operating procedure. We have traveled all over the world and this is the first time using Enterprise. Usually the car rental bills the credit card AFTER the car is returned. Enterprise explained they will credit back "the deposit" when the car is returned??? So they are using our money for 2 weeks without interest? This is the last time we use Enterprise.

I went to Enterprise in Cocoa, after being told by Florida Farm Bureau to get a rental car. My car was being repaired, and my license was confiscated because I had an accident in Palm Bay, FL. The Enterprise store couldn't pick me up because they did not have a small car for me. I waited several hours with no reply by them. My insurance, Florida Farm Bureau, sent me there. So I got a ride there and asked FOR ANY CAR OR TRUCK.

So we originally booked an 'economy' car with the Colorado Springs Enterprise. Upon arrival, we were told there wasn't any economy cars left and we could have their SUV at no extra charge. Too kind. I am still confused as to how they overbooked their economy cars. Colorado Springs seems like a small town and doubt too many people would want a small car to drive around in.

Unfriendly robotic customer service with excuses. I booked a rental car from Crowne Plaza Herndon, VA from Florida; I had icy delays with flights being canceled; I called and they could have alerted me that their offices close. Then this morning the true NON PROFESSIONAL Management was apparent; they wouldn't even use my daughter's card for the $100 deposit. Very dissatisfied with these slacker - change is definitely needed unless the corporate contracts are huge money! Liars and dumb kids run this Enterprise! I miss the friendly savvy professionals of Enterprise in SW Florida. I'm a grandmother flying in to visit my family - beware of rude "know it all's" at this office! These two young men and one lady are more concerned with their personal lives than us customers.

I received email special for Enterprise car rental for 9.99 for weekend and called all over Central Florida Enterprise offices and they said they do not offer that. Went to customer service and asked who is offering this special and he told me he could not find anyone who was offering this special as it was advertised. He gave me region phone of Brian ** VP ** and they said they couldn't help, call their corporate office.

TERRIBLE EXPERIENCE with RENTAL CAR OUT OF MIDWAY AIRPORT. Tonight, after a long day of traveling, I rented a car for a two hour drive home. The roads were snowy, slushy and salty from a current snowstorm. At times there were whiteouts and there was ZERO windshield washer fluid in the automobile. What kind of company doesn't inspect rental cars especially in these conditions? If given an option, I will never rent from Enterprise again. I was put in an extremely life threatening driving situation between Chicago, Indiana and Michigan. This was a forecasted storm yet no consideration was given to your customers. Extremely upset with this experience tonight.

Sanford Orlando has many other rental counters on sight. DO NOT USE ENTERPRISE. We were not given a final statement and were charged an erroneous additional $345.00 when we looked at our credit card bill. When we called to inquire, they didn't know why but said that they would refund. I asked for a confirmation email, which I never got (thank you John and Crystal). We were credited $335.00. When I called back to see again why the difference, John told us that they had credited the account. I informed him that it was still $10.00 short and he said he would fix and hung up. NOT AT ALL PROFESSIONAL. I don't know how they can continue to stay in business.

I have rented a vehicle within Enterprise in the time frame 20-26th Feb 2017. On the 15th Feb 2017 I have entered one of the rental offices on Sheppard Airforce Base. I am German. I informed myself about all the options that this company offers. I spoke with one of the employees and I told him that I just wanted to have a cheap vehicle with BASIC insurance for my visiting friends in the mentioned time frame. He confirmed my statement and everything seemed to be all right.

Was over charged on Feb 9. Spoke to the person I rented the vehicle from. He would credit me my money within 24/48 hrs. Haven't seen it. Week later contacted someone over the branch was stated I would be refunded. Haven't seen it. Called corporate and spoke to someone who said someone would call me. Haven't heard a word. The whole company has horrible customer service from the bottom of the chain all the way to the top!

My insurance contacted Enterprise to inform them I would be renting a car due to an accident. When I went down to the ROCKVILLE CENTER, NY store, I was told there were no cars, but they would have an agent from the next town over, (LYNBROOK), meet me at the body shop with a car so I could continue my day and get to work. After numerous phone calls to the RVC store, all they would state was "The car is on the way", when I called the Lynbrook store, they had no idea about a rental. Then they said "They were on their way". I waited an hour! Still no car, no agent. I called the corporate office, and to add insult to injury, I was met with a very rude woman who constantly spoke over me as I was trying to speak. Bottom line: a business that allows their employees to treat customers like crap, does not need business from good, hardworking people. BOYCOTT ENTERPRISE!!! SLOW, RUDE, LIARS, FRAUD!!!

They were not our first choice but became our choice after we were ripped off and treated horribly by Hertz. This company was great! No hidden charges. No nonsense. Only want to be paid for what they deliver. Very important to them to make the customer happy. A relief to find them and rent from them. I would not hesitate to rent from them again and recommend them to everyone I know.

When I pick the car up I was told I could use my $150.00 if I need another day. So when I called on March 4th and spoke to a young lady she told me now I could not use that $150.00. That I had to bring in some money on March 4th and told me what time they close and I would have to go to another office. But my daughter did get home in time to take the money that day. I was told we will be close on March 5th. So I end up coming on March 7th and they had took the $206.00 on the March 6, 2017 and two $50.00 payments and $180.00 on March 7th. The ticket # is ** - The Downtown turner field office on 450 Capitol Ave. They really need to learn their job and communicate with each other. I know I will never come back there because they don't know their job. They need better communication skills. This was all wrong and customer service was bad. There was an amount they took off my mother card $280.07 on March 2nd when we picked up the car.

My experience is that they charge more than $30 a day for a rental (which is the amount my insurance pays). Their customer service is horrible. Employees seem very unhappy. Bottom line... use someone else.

My experience with 12150 Wiles rd, Coral Spring fl 33076 with ** answer the phone when I called in for pick up and service. After extensive question about second party credit card. Then request pick up no one would be available until 10:30. Finally my mother in law came over, we went in. After waiting without being acknowledge. She decided to finally notice us. I told them State Farm sent my information. The same question about my mother in law using her card I asked over the phone she now decide was going to be a problem. She is present with card and ID. I said, "This is idiotic. We spoke on the phone. Why now we have to go through a runaround". She said excuse me. I repeat myself. I was denied service with ** because I used the word idiotic. After her nasty attitude, nonacknowledgment, my offensive because I said this is idiotic.

First and foremost, I created this account just to write this review. I never go online and write customer reviews whatsoever, but my experience cannot go unheard. I do not want to waste any more time associated with this company so I will keep it short. Enterprise car rental agency is by far the worst company in the industry I have ever dealt with. To begin, I was in need of a rental car to pick up family and friends from LA. My family and I comprised of 6 people, therefore I required a vehicle to accommodate at the very minimum 6 people. They complete refused to rent me a vehicle that could seat more than 5 passengers because of me being 24 years of age.

Enterprise made up charges that the vehicle had hail damage and is charging us for the damages 6 months later. They have extremely rude managers. I called to complain to corporate several times and they did nothing. DON'T EVER RENT FROM ENTERPRISE.

Enterprise, Chattanooga TN on Lee HWY. New employee charged credit card twice without my permission. It was twice declined. He he. They also charged $7.99 per hour, $30 day and a weekly rate. Oh they did get $50 for deposit which they kept. $150 original deposit was returned.

My wife lightly bumped into an Enterprise rental car at a stop sign. Both cars were stopped. No damage at all on both cars. No tickets from cop as there was no damage. Enterprise is trying to sue for major damage when there is not any. VERY BAD BUSINESS. Stay away from these CROOKS! The picture attached shows a 2001 Altima that supposedly did major damage. Give me a break you CROOKS!

The worst Experience ever. I had a car rented by my ex-company (Hauni. Hauni has a corporation account with Enterprise). After I returned the car and did the claim. Couple weeks later Eric ** (Claim Specialist agent) was in communication with me about it. I gave him the contact information for the people In Hauni. After that he told me he was in touch with them, and they were in the process. I asked him to keep me in the loop and updated. He said he will.

I had made 3 reservations at 3 different places. First off they did not inform me of what I needed to rent car other than cc or debit card in DLs but I get there and it's another story. So I go back to the house to get everything they needed. So I go back up to the store and the very rude guy have gave my rental away so me being very upset so I got to the other places. Either store called me to let me know that they were out of cars. Now I am without a car for my aunties funeral ugh. So upset with Enterprise. Bad business???

I do not recommend renting a car from this establishment. They took advantage of my 22 year old daughter while renting a car from an insurance claim, and Ryan ** even had the nerve to raise his voice at me when I confronted him about the unprofessionalism. The salesman told her to just sign the agreement that the car was fine when she picked it up. I asked for photos of the car and Ryan ** told me that they don't take pics...she signed the agreement and that's all that matters. The car had several scratches and door dings along with a dent on the passenger door. Make sure that you take before and after photos of the car you receive because they will charge your credit card for previous damage.

Moreover, I was left without a car for the whole weekend and missed work on Monday. The worse thing is that after filing a complaint, I spoke with a Alex ** by name and this service was worse than the first.

I have had an account with Enterprise for the past 9 years. I have accumulated enough points to use them toward about two weeks of free rentals. Just recently I received an e-mail from Enterprise encouraging me to verify my points status. Once logged in I found that I have zero points. Needless to say that each time I made reservation I checked with the store or on the web to make sure that my Member number was attached to paperwork and that I was getting points for my rental. I called Enterprise and was informed that my account was activated in 2015 and had only two rentals that I was qualified to receive credit for.

Reserved and rented a car from Enterprise in Stockton on Hunter st. for 24 hrs only to take care of local needs. I had been told by the renter that it had 1/4 of a tank and I responded that I will bring it back with the same amount. With that being said he responded and said "no worries because we will reimburse you for what ever you go over". Other co-workers and the manager heard this because she jump in the conversation when we discussed charges to my card, (charge card vs ATM card).

Barcelona Airport Enterprise rent a car charged us for damages after we left when damages were not sustained. We have pictures to prove it. I believe they did it because we were flying out and had to return the car before they opened and therefore could not be there for personal verification. They are committing fraud.

I rented a car from Enterprise off of Bethelview Road, it was the weekend special. When I picked it up I realized there was one day that was charged too much, $29.99 instead of $14.99. When I asked about it he told me that since I wasn't returning the car by 9 a.m. on Monday that it was charged as an extra day. I specifically asked him if the 100 miles a day limit pertained to that day and he point blank told me no that it did not have a mileage limit. I asked him if they could tell which days would be driven 100 miles or less and he said they had no way to tell what the mileage was each day. I then asked him if there would be the extra .20 cents per mile charge if I went over the 400 mile limit since they were charging me extra for that other day and he said no.

You guys are ripping people off. I will never, ever, never, never, never rent a car with you. And People I know will never rent car with Enterprise. Over my dead body. I rented a car from Thursday 23rd Feb 11:00 AM to Sunday 26th at 12:00PM. I filled up the tank, returned the car. I was charged $195 for protection I did not ask for. Reservation dates Feb 23, 2017 - Feb 26, 2017. Itinerary # **. Confirmation **.

I booked reservations one week earlier. The Jackson, MS Airstream Lane location in Byram, MS. I was given a small, subcompact car with soiled seats. I complained to the ** male rep. He said, "There was nothing we could do about that at this time." So, I demanded another vehicle. He gave me a car without cruise. I told him that I am traveling and would need cruise because of my knee disability. He told me they would get cars later today; he would call me. Later, I called him because it was obvious that he wasn't going to call me. He still insisted that he had nothing. He said he would call before closing; they never did. This location is poorly operated with a total disconnect with the customers they serve. Customers without reservations received better quality equipment than me with a reservation. It is now 6:30 pm; no phone call from Enterprise and no replacement vehicle.

Took my car for some collision service and needed a rental car. The establishment used Enterprise. I was told it would take 20 minutes, 45 minutes later the Enterprise associate arrived with the car. The rental was going through my insurance. I was asked for a $50 security deposit for gas, payable by credit card only. This is code for them wanting my credit card information to have on file. When the associate ran my debit card the account was short. No problem, just transfer money over into the account, as I didn't have another credit card on me. NOPE. Once a card is denied on THEIR system, it can't be reprocessed for 24 hours. They don't accept cash and their computer system won't take the money had transferred into the account for payment... hmmm.

To make a long story short, Enterprise claimed I did damage to a rental car that I did not do. But, to make matters worse, they then sent pictures of a totally different looking car than the one I returned! There was a HUGE scratch on the car that was NOT there when I returned the car (and I had/have a witness). Enterprise also claimed that they took the photo when I dropped off the car, but they did not...rather, the driver drove me in that car to the train station. Perhaps it was their driver? Obviously, I wouldn't dream of renting from Enterprise again, but I am writing this so others won't be taken advantage of!

My son left my wife's brand new iPad in the Enterprise rental car we returned to the Huntsville, AL airport. We returned the next day figuring the iPad was gone for good. The Enterprise team went out of their way to bring the car back to us, it had been in the garage for routine servicing, to help us find the iPad. It took awhile but we managed, with the help of the Enterprise team to find the iPad behind the seat. We were very impressed with the dedication and perseverance. Incidentally the car rental bill was exactly the price we were told upfront with no hidden costs.

I picked the car up in the midst of a blizzard in Abbotsford B.C. There was 1/8 inch of ice on the car windows. There was no snow brush or ice scraper in the car so I had to use my arm to clear the snow and a credit card to scrape the ice. The car had all season radial tires. This IS February Canada people -- snow storms happen. The passenger side wiper blade was broken too. The staff was excellent. Finally Enterprise charged my credit card $16.70 for two toll charges on the Golden Ears Bridge. This is MORE THAN TWICE the cost of the toll. I expect to get charged, and I notified the staff in advance I would be using the bridge; what I did not expect was such a usurious rate.

Put my car in shop and my insurance rented me a car for Enterprise. They did not have the car that they told me I would get, then they gave me a car that had been wrecked. The driver's side passenger door would not open, then left turn signal did not work. They also charged me an extra $10 a day for this car. It smelled like a bathroom, and when I complained they said that as soon as something else comes in they will trade the cars out. I am now on day 4 with this stinky, damaged car. Thank the Lord above the shop just called and said my car was ready. Taking this car back and never renting from them again!!!

This location is a scam. When I originally made my reservation it stated online that I would need to put a $200 deposit down on top of the rental charges that were $188.00 so that meant that the day of the rental I would be charged $388.00. That was not a problem at the time of the rental because I was aware of this prior to taking the vehicle. After I completed my rental contract, I was directed to the Vehicle by Natalie ** (who now I know is the assistant branch manager). Natalie asked as we were in the process of dispatching the vehicle if I would like to purchase the collision damage waiver which was an additional $64.89 aside from the rental cost. I responded, and agreed to the $64.89 additional cost for the damage waiver.

I have used your car services for over ten years. I was very dissatisfied when I made a reservation online and had money on my credit card for the car. It was sad when they asked for my light bill and it was a previous balance on there and they would not let me rent a car. How embarrassed was I. So I left and went to another car rental place where I was treated like a true customer. You have lost a customer and I won't ever your car rental place. I felt like a light bill should not reflect on someone renting a car. It was sad and I want everyone to know.

We haven't even taken our trip yet or rented the vehicle; we have it reserved, but want to know why there is a huge drop off fee of $346.87 and the rental is only $174.95 for a week. When I talked to agents from where I am renting the vehicle (Florida) and where we are dropping it off (Indiana), the agents just said that on a long distance one way rental, there is always a large fee. Does corporate really approve of the huge fees? Not pleased. The agents were not real clear of the reasoning behind it. Neither am I.

Amber, at the Cedar Roads location in Chesapeake, Va., customer service was outstanding!! She was helpful when I picked up the car and when I returned the car. I will definitely rent from that location again!

I have never been able to be in two places at once, but that is what Enterprise was accusing me of. After we had rented a car and turned it in, a day later we flew back to New York, while an Enterprise employee was involved in a serious car accident transporting the car from one location to another. There was a police report dated the same day we were already back home. The employee's name was on that police report. We were only made aware of all this after we received a bill for $13000 and a letter of from Enterprise informing us that we were responsible for all damages to the vehicle. When we called the branch we were met with a person that was so dismissive and so rude that we couldn't believe it.

I went in to Rent A Car as I had done previously... I was not welcomed with an explanation just that it's a POLICY that you MUST have a Major CC if you don't have a MISSOURI drivers license. This is ridiculous. I had rented before and they have cash deposits and I was not given that option. He could not give us the copy of any policy but said he knew it was there?? Well, I can say this: if you are a manager of a location you should be totally aware of what you can tell your customers and how the policies can be explained. Again a HORRIBLE experience and I was not able to rent the vehicle. I will always call customer service or CORPORATE if I need a car again. Kirksville is a SMALL community and it's imperative that you can explain these things when asked. I think this location needs NEW management.

Watch out!!! Be careful when you go through GEICO. Enterprise will lie to you about what they have at any location. We tried 9 places including the original one. We wanted to switch our minivan for a car. Only one place said they had anything but a minivan and it was a tiny Hyundai Accent. Some said they had nothing at all so I called Enterprise main headquarters and found out they had plenty. I also found out GEICO gets them half price. So be careful everyone.

Thanks to the management, My 86 year old mother who lives alone out-of-town spent her birthday weekend with alone because Enterprise Car Rental in Fort Lee, New Jersey, WAITED UNTIL THE LAST MINUTE - Thursday before the Saturday 8 am pickup date - to contact me TO SAY THEY WOULD REQUIRE A $250 CREDIT CARD DEPOSIT on top of the $169 rental confirmation receipt they emailed me when I made the reservation 2 weeks prior. RENTAL JUMPED $169 to $485 in 48 HOURS! I had to jump through hoops to deposit money into my out-of-state bank account in order to pay my credit card on time to post the payment before Saturday morning.

My car was in the shop. Made a reservation for a car. They told me they didn't have one on that Friday but they would have one Saturday. I call them Saturday. They me they didn't have one. By this time I was piss. They don't have to worry. I will not need their service anymore and will let everyone else know the problem I had.

Lies, lies, lies & lack of customer service. They wanted to keep my $200 deposit for 6 days after I returned the car. They ran the whole amount through including my deposit. Only had 3/4 tank of gas & another customer was offered to be dropped off when returning but he didn't extend that offer to me. I had rented a car on Hillhurst for 37 days & in no way do I feel my business was appreciated. You need to get Anthony away from your customers & have him wash cars!!!

I have rented from Enterprise several times, and I am going to stop going there because of poor customer service. There is an employee at the Kanawha City location named Kiara ** that is very difficult to work with. The first time I worked with her, she didn't want to stand to check me in, so she went and sat at a desk while I stood and she typed in my information. Once she had all of my information, she realized that the computer she was using wouldn't print, so we had to move to another place she could sit and work and start the whole process over again. She then charge an additional $150 to my credit card even though I rent through a state contract.

Rented a midsize SUV and was upgraded to full size. Great. Then I am asked if I wanted to add $35 for insurance in case of accident. I said yes. He did not say per day!!! Now what was suppose to be 259.00 for a week was 533.00. When I called and asked the "kid" he said no it was per day and trying to backpedal. DO NOT ever rent from this company. They left me 1/2 tank gas I gave it back with 3/4 and a day early. If you have your own insurance you don't need that extra insurance.

I make a reservation from Chicago in Cancun airport location. They told me that I have to wait because there is nobody at the location. I wait there for like 1 hour then they told. Me that I have to take a taxi cab to their location because they don't have car in the airport and I call Enterprise because they told me "We are going to give you 2 day free rental because what happened." This was 3 weeks ago and I still waiting.

The last time I rented a car from Enterprise they didn't have the car on the lot when I got there. He said someone is bringing the car over from another lot. I waited for a while and said I have and appointment I have to be at. By the time the car arrived I was running late for my appointment. Unfortunately I sped off to my appointment and received a flash from a speed camera and ended up with a speeding ticket in the mail. This would not have happened if Enterprise had a car on the lot.

I called Enterprise in Stillwater, MN to rent a car. I wanted to rent a car because I was to visit my disabled daughter. This Enterprise is not open Saturdays and Sundays (very important days) plus 9.99 a day for weekend rentals. I am arriving to St. Paul Friday night at 8:20 pm. My daughter's friend if picking me up at 8:20 pm (Enterprise in Stillwater is closed at that time). I asked Enterprise if I could pay ahead of time and have my daughter pick up the keys (she is disabled and cannot drive). Enterprise said that a person with a driver's license has to pick up the car. I asked if I could fax my driver's license. They said "no". My daughter lives on 58th Street in Stillwater and Enterprise is on 60th Street. I thought it would be easy to walk over there and pick up a car (but no one will be there). My husband has a business account with Enterprise, which will cancel.

I have used rental cars for both short term (renting for a week while on vacation) and long trips (driving from New England to Florida). I have tried several rental agencies and now always rent from Enterprise. They don't always seem to be the "cheapest" but after putting up with hidden fees, overbearing cs agents, picayune drop off inspections, etc., Enterprise is a bargain and staff helpful and friendly.

The location on 619 E Fordham Rd, Bronx, NY 10458 is never on time with your reservation, staff and manager ** kept coming up with poor excuses why they are never on time. When I complained to staff and him, he became upset and canceled the reservation on his own accord. Customer service here ruined my Valentine's Day. Not only that but if you rent an economy, they try to shove you a gas guzzling SUV.

I am writing this for my step-daughter, whose mom just passed away on Jan 28th 2017. As A long time platinum member with enterprise, Janice offered to give her points to her step-sister, Tammy who lives in TN so she could drive the 14 hours to come to NJ. Janice really needed Tammy and her 2 young nephews to be there at this sad time, but understood the expense would be a hardship to the family, so was overjoyed that the Enterprise points policy allowed the exchange of ones points between friends and family.

When I applied, a week ago to rent a car from Enterprise on Boulder highway in Las Vegas NV. My stupid girlfriend had the car and came in too late to turn it back in and the place had closed. I tried calling the place 30 minutes before they closed and no answer. When I finally got the car back from her sorry **, I got charged 715 dollars. 362 of those dollars was to get the car but this woman there said my card was declined. How you going to rent me a car if my card didn't go through. And tell me I got 24 hours to get the money or they coming by with the police.

The gentlemen working at the Grand Rapids Michigan Plainfield establishment were helpful. They picked me up from the auto body shop, brought me through a Starbucks for coffee and were amazing with their customer service.

I don't ever rent a car on purpose, it is covered by my insurance whenever my car is not drivable due to mechanical or body work and Enterprise is the company of their choice, which I haven't had much complaint about until the last time. First off they knew ahead of time the date and time of drop off for my car. They were to meet me there, take me to the closest branch office and check out a car to me. By the prior arrangements a car was already reserved for me, it was a Chrysler 300, which I was fine with. The day comes, I am at the shop dropping off my car and Enterprise has not arrived yet. I don't know where the closest one to this shop is. I do all the paperwork and they still aren't there. The shop had called to remind them right after I walked in the door and remarked that Enterprise was not outside. I waited and waited and, you get the picture. The shop calls them again, says they will send someone right over.

My car was hit by a deer. I called Progressive (my insurance) and they were very prompt in getting a rental while my car was in the shop. Enterprise was the rental company they used. I returned the rental in same condition it was received when mine was finished. A few weeks later I received a bill for $522.50 for damages to rental car. I called Enterprise to see damages to rental, but was told no. I then called Progressive to ask what was going on only to be told it's between myself and Enterprise.

I had dropped off my vehicle at my dealership for a few days and a vehicle was going to be provided since this was warranty work by GM. The dealership had all of their loaner cars out so they sent me over to Enterprise. Because I was having GM warranty work performed, the contract with GM and Enterprise calls for only a GM car to be rented to their customer. They kept me waiting 45 minutes and no GM cars were available. I was shipped off to another Enterprise location where they put me in a Camaro. The vehicle is so low to the ground that I could barely get in and out without straining myself. Not a good experience!

I just wanted to share my last experience with this company which was extremely disappointing. After having booked and paid online one of their vehicles, the car was not released and we were given no alternative than to find our way to the business meeting we were heading. At our arrival to the airport, a shuttle took us to their rental point, around 10-15 min from the airport. They had an office at the airport, but it was not meant for people that were not arriving by flight. A kind driver took us there without any major problems. Once in the office, we were received by a surprisingly friendly lady, who later happened to be the manager of the store. That was the only positive thing that we found there.

It's a good place to rent a car from. Just wish they had more all wheel drives since I live in the Northwestern states, but service is good. The personnel are kind and very helpful and I would go back again and the store is very nice and clean and so are their rental cars. Keep up the great job.

My car had been wrecked and my insurance helped pay for a rental. The people at Enterprise came and picked me up! The customer service rep. was a very nice man and got me into a vehicle quickly. When I found the car I wanted to buy I was able to leave the rental at the dealership. I would say I had a great experience!

I rented a mid-size car and it was to be delivered to my location at 930. I had a meeting at 11. At 945 still no car. At 10, I call them and they said they're running a little behind schedule today but it should be there in the next 15 min. 30 min later still no car. I call again and they started to get rude with me. Long story short, my SSR arrived at 1240. Didn't make the meeting.

I am a faithful royalty rewards member of Enterprise. I usually rent from the Oviedo Florida local branch (which is excellent!) and I drop the vehicle off in Altamonte Springs Florida (very unprofessional). Over the course of one-two years I've experienced so many issues that enterprise should be throwing a car at me at no cost to keep. I won't rant about past issues with previous rentals BUT I will speak on the most current one. So I rented a Jeep from enterprise in Oviedo with my points. When I get there I'm held up for 2 hours (this is not the first time) and at no fault of their own. Apparently the Oviedo location could not see my points to honor the free days.

I had to go to Enterprise - there were only 2 car rentals who offered handicapped rentals. Their selections were no good. I did not have a choice, but they did pick me up and drop me off. The other did not. It was Avis. Sad only 2 places that helped the handicapped when their cars are broken.

Rented a Buick Encore. I believe that was what it was. An SUV and every was great except that I was stunned at how small the cargo area was. Other than that it was the best rental service that I have ever had.

A week prior my husband made a call to Enterprise to book a car for Thursday 19th January 2017. He gave my bank details and our home address, including his DOB. A couple of days later I received a call from Birkenhead Branch asking to speak to my husband. I ask who it was, and was told because ** used to work for them they needed to go through some extra security. I replied by telling him that was my son of the same name, and went to say he hadn't lived here for many years. I gave my husband's name, DOB and address, and asked for adviser to put my number on the reservation as my husband has mental health and gets very distressed and vulnerable, and making a joke the fact the dealer would be able to up sell. I also requested the my husband be picked up from our home address.

I spent days having $565 charge removed from my credit card. Chad ** in Lexington, VA office billed to me despite knowing auto insurer responsible and intended to pay. When I questioned, ** represented he gave me credit when he didn't. Causes other Enterprise employees to oppose my credit card dispute even after insurer paid Enterprise! Thereafter, ** lied about agreement to credit. Enterprise employees in corporate office refused to help me, despite my thorough documentation and Enterprise's lack thereof. I prevailed but it took me days and ** refused to come clean, even when evidence of his misrepresentations was incontrovertible. Enterprise also overbilled my rental in excess of $100. I have never before had such an experience with a business or merchant.

Make sure you have more than 1 car choice when renting. Enterprise has always treated us well and fair. They have a good selection and fair prices. Also they are open early and close later. They have good customer service.

I rented a midsize car from Enterprise, while I was going over the vehicle with the training assistant manager I noticed a small dent on the right front fender, I mentioned this to Victor as I saw another small scratch on the hood. I was told by Victor that they were not concerned with small scratches like on the hood or small dents on the fender because they were under 3" long. I returned the car the following Monday. The Assistant Manager Luis brought the dent to my attention. I told him I showed this to Victor the day I rented the car and what I was told. They would not release me from the rental unless I gave them my insurance policy number which I did.

We had contracted to rent a Toyota, but when we showed up, they had a Ford on deck for us. The car only had a quarter tank of gas, which was noted on the rental agreement. We drove to Dubuque, Iowa from Southington, Connecticut, where we turned the car in with a quarter tank of gas, but they charged for filling the tank at exorbitant per gallon prices. Our protestations were met with rudeness. Renting a Penske truck for our return journey was a much more pleasurable experience.

Never Rent a Car from Any Rental Car Services at the Eppley airport. Absolute horrible. My father in law tried to rent a car from them. "Enterprise" it turned out to have a flat. Rather than give him a upgraded replacement. They treated him like a criminal even calling the cops on him cause he flipped when they wanted him to pay for the flat. Mind you he didn't even make it to the lights when you leave the rental garage. And of course me and my fiance refuse to even rent a car in Omaha anymore cause they won't take a debit card. We no longer carry credit cards. We were forced to buy another car rather than rent to travel anymore. NON stop hassles we have gotten from all the rental car places here in Omaha. Advise ** them and get your own travel car. These people do not give a ** about anyone but a credit card.

I was told a location would be open on a Sunday for return in Jacksonville NC yet when we showed up it wasn't and they charged me almost an extra 100 dollars for one day! Won't used them again unless it's insurance related!

Every time I have rented from Enterprise I have had superior service in every City and State I have rented from. They honestly have the absolute best customer service here in St. George, Utah. I rent from them often and will continue every time I need a rental car.

I called (716) 565-5400 to change something on my reservation for a vehicle twice. Both times Enterprise hung up on me. If you book with Enterprise, leave enough time to make changes. You could waste several hours trying to get hold of anyone at the rental company.

I had a friendly smiling man that rented me the car. In Louisville, and in Cincinnati OH I dropped it off and it was easy. They had a van to take you to the Airport. In Florida I needed a bigger automobile but I had a rough time getting my card to work. Then she cancelled my already rental, before I got another car so I paid a day for a car I didn't use. Then the manager and Teller that cancelled my paid rental were trying to get me to rent another car. It was unfair. I got upset and quietly left, and had forgotten my things in the car I had rented.

I am used to a small car, but I was not given a choice. I got a Jeep and I felt like I was driving a tank. I was so afraid of having an accident in it that I got the insurance, which normally I would not have done.