Enterprise Rent-A-Car Reviews

Corporate office apologized a dozen times for the Boise airport enterprise and their manager. They acknowledged a dozen times that he was flat out wrong. Even the escalation department could not understand why their manager did nothing to resolve an error on enterprise part. They couldn't even get the guy to speak with them on the phone. He literally went outside while they were asking to speak with them so he wouldn't have to talk with them. He refused to take the phone. I have a video recording of Zach that I would LOVE to send to the district manager. THIS IS NOT some gray area where there must be more to it. Just a couple of boys behind the counter on a power trip...

Corporate office was helpful and professional and took care of things in a matter of minutes but management at Boise Airport won't lift a finger to help when they mess up... Manager needs some training in management. Zach got thrown under the bus by his manager. He didn't even know what he was supposed to be doing... Zach stepped in and made a situation that was 100% resolved into an issue... Again. It was to the point I recorded it. I WOULD LOVE TO SHARE THIS VIDEO.

Then just 4 days after renting the car I bought a ** car at Enterprise!!! I then turned their car over to my salesman who had it returned right there on Atlantic Blvd. So I called the scumbags at the location I had rented from a few 5 days earlier on my birthday on August 11th to let them know what was happening and again asked if I should move my car and was told no so I said I'd get it as soon as I could arrange something but the disgusting losers had already had my car towed on 8/14/17!!!

The Enterprise salesman gave me a ride to that location on Friday August 18th so he could evaluate my car towards a trade-in only to discover my car was missing and the little ** who I dealt with was just total trash!!! The poor salesman took me back to the sales location where I waited for well over two hours for two separate calls from the area manager who has to be the world's biggest scumbag to see how he was going to fix this **!!! It turned out he would do nothing for me!!! In the meantime because of you pieces of garbage my cars has been impounded as of now for 12 ** days!!!

There is apparently a mangled sign about towing at only one of the entrances and it was the one I didn't use. Not that I would have even noticed it since every time I've ** rented there over the last 15 years I have left my car right there in that parking lot!!! Disgusting filthy trash who have completely ** up my life!!! And get this!!! 9 days later and no response from reporting it to their corporate headquarters!!!

When I returned the car over a week later, they said the printer was still not working and they would have to email me the receipt. It took about 20 minutes for the email to arrive at which point I was home. When I saw they overcharged me, I called the office and they said they would refund the difference immediately. When that did not happen, I went back to the office and they again said that the difference would be refunded but it would take a few days to process. After a week, no refund.

I contacted my credit card company and disputed just the amount overcharged. During the investigation phase, Enterprise charged me AGAIN. My credit card company said this constitutes fraud, canceled my card and sent me a new one with a new number. I later received a letter from my credit card company saying the matter was now closed.

Now this Enterprise office charged me yet AGAIN! When I called my credit card company they said the merchant can resubmit a charge through Mastercard even though the card number has changed. Now I'm on the phone with my credit card company again and they are suggesting I file a police report since they keep running my card with no signature.

But he said "we will transferred it back to your credit card after expertise report." I said OK to them cause normally just polishing enough which cost max 50-100 euro. 3 days later they have send me a expertise report which say 1420 euro, just for a small scratch!!! (It could be seen from the picture below) Will I have to pay for this?

I have no idea where it happened but it was a slight scratch that would have fixed with a simple polishing process. I feel like that I have robbed (overcharged) by Enterprise and there is nothing to do cause they have signed me some documents which was written in German. It should not be so easy to take customer money and lost the company respect! Cause It is not the only rental car company and that's why I will never rent a car from them again. It is just a ridiculous. The calculation method and price they have charged to me.

When I received the refund from Enterprise for the excess amount on 17 Jun via my credit card, I was shocked that it was only GBP 28.50, ie the repair costs for a small dent was GBP471.50. I did not receive any statement on the repair charges. Followed my queries on the exorbitantly high repair costs, some pictures of the car taken on 9 Jun (one day after the car was returned) were sent to me. I was very angry to see that some pictures showing other serious damages to the car (other than a small dent). I then realized that I was bearing the repair costs for other serious damages caused by someone from 8 Jun 0741 to 9 Jun.

Again, I communicated with Enterprise requested them to investigate the case. Their reply was that the vehicle was not damage when I took over, so the damages were caused by me! It is ridiculous! Why should I be responsible for damages caused by others? I appealed again on 12 Aug to request for acceptable explanations or to reduce the repair costs significantly. I also indicated that this issue is still outstanding since I first communicated with them on 8 Jul and I do not wish to drag it further. I requested for reply by 16 Aug before some other appropriate actions are taken. To date, no answer from Enterprise. Where is the justice to a tourist to UK? Perhaps Alamo or RentalCars might want to help us. Thank you!

Worst customer service ever, no courtesy of even picking the calls to respond. I had complained to the area manager were no proper response were given either and told since it was not within radius could not pickup. Giving false information and irrelevant collecting the customer information. This is not the first event, it has been third time happening consecutively. I would never recommend or suggest such an center for rental cars even offered for free.

We were stranded in a sketchy neighborhood with all our luggage and no help. They had to send someone from a 3rd Los Angeles satellite office to pick us up. It's now been 1.5 hours waiting. We get to third enterprise office and they give us a dirty, cigarette-stink smelling car with filth dripping down the windows, stained seats, dust everywhere, scratches and dings. We had no choice but to take this gross, dirty car because by this point we are late for our client appointment. Nightmare. Airport rental cars and Enterprise need to refund my fee to make this right.

Then on Wednesday night something told me to check the contract, and I couldn't believe what I was reading... on the contract it says I have to return the vehicle at 9:00 am, THAT'S ONLY 24 HRS plus the overnight of course. So I called them and they said, "No, that how it is: you got on Tuesday, Wednesday, and Thursday... That's 3 days. You took it on Tuesday evening, the evening next day is 2 days", I said, "That doesn't make sense." Took the car back, never set my feet in that place again, I'll get Uber or Lift next time.

I spent about two hours back and forth on the phone and was told wait 2 days for the $28.13 to be credited to my account. I waited three days and still was missing that funds. I drove to the office and demanded all paperwork that was involved in the transaction. They gave me a copy of the difference and promised it would be in my account. I finally had this issue resolved when my money was returned the next day. That was my thinking until 2 1/2 months later I check my account on August 10, 2017 and found a charge from Enterprise Auto in the amount of $26.42.

I immediately called the local branch and stayed on the phone for about an hour while they check and finally told me there is nothing showing of any charges from their end. I can dispute it with my banking institution. I did that and have since change my Debit card information and have to wait 10 business days for that funds to be returned to my account. The sad thing is if I had the capability to take money from their account I would be still sitting in jail on some felony charge for stealing. I am still waiting for my new debit card and have to drive to the bank for cash withdrawals for everything I do.

I then returned the large SUV to downsize for expense reasons and was again told "sorry we have no smaller vehicles at this time". Enterprise did waive the upgrade fee however it still costed me extra gas money. Then after all this I received a smaller car several days later that needed an oil change and fluids. And I returned the vehicle to Enterprise "one stop shop" that All in the same room has GEICO, Enterprise and a body shop. Ten days later I was contacted stating that I needed to return my vehicle which I had already done. I informed the lady that I had already returned the vehicle. I had been told by the body shop that I could "unload my personal belongings and leave the keys in the vehicle" because it was pouring down rain and they would "take care of it".

Now we are 19 days later and I'm fighting Enterprise for my $200 security deposit because they have in house communication errors and this is somehow my fault!! And on top of it they say I "technically owe them more money" and "someone is responsible for the 10 days the vehicle sat at the collision place" WTF!!! All of this on top of a collision that was not even my fault and has already costed me over a thousand dollars between car rental and a collision deductible. Thanks for making an already horrible situation even more stressful.

A few days later, I return the car to the airport and right after I clear security I get another call from my agency. She tells me that every single charge was still on there PLUS a fuel charge. She called the local agent where I was and explained the situation to them, and how their agent assured us that those charges would be removed, and even gave the reference number. The person to whom she spoke grudgingly removed the charges, but said that I had not filled up the car before dropping it off. I have a receipt that says otherwise.

I get misunderstandings, and I get that things sometimes fall through the cracks. But refusing to take off unauthorized charges AND flat-out lying about the fuel? Inexcusable. I know that my agency only spends a few thousand a year on rental cars and that we don't make a huge difference to them, but I am still going to find another company that will appreciate the money we spend and not try to jerk their customers around.

I wrote on my receipt - do not submit to insurance. They did. I denied the claim. When I asked for a copy of that receipt later, my note was not there. Many missed phone calls, no estimate provided. I am in meetings almost all day every day. When I call Enterprise claims my person never answers the phone, I leave a message, get a call back in the middle of the day 4-6 weeks later. I even took the day off twice and left a message "took tomorrow off call anytime". No call. And repeat. '

Fast forward 12 months or so later to today. When I went in to rewrite the contract for the next 30 days, I had to choose pay $800 for the "damage" or be denied a car. I refused to pay the $800 (the balance for my insurance deductible. Not the total amount that they came up with for the car that was sold and for the estimate never provided to me). They actually let a loyal customer, a female traveler, stranded without a car in St Louis on a weekend. Amazing. I Ubered back to my hotel. I suppose I am now on a no serve list or something which means I will also be denied all of the points I have accrued. Truly unacceptable way to conduct a customer-centric business. Now, which rental company is looking for a $10-12K/year customer? It WON'T be Enterprise. Tell all of your friends. I will be.

We have used them many times & this is the first time they have jacked us like this. 2 years ago we took a month long trip. The car cost us 750 for the month & no extras when we turned it in & now they think they can get away with a compact car with full size price. We will see about this... The car was a 2017 Hyundai Accent 4se ccar sxm t@2029374wv Gray Me. It was in my Husbands name. We will not use them again... We will go buy one or use a different one...

Nam

Original Review: Aug. 10, 2017

We rented a car from Enterprise in Salt Lake City for our road trip from June 30 to July 6 in Yellowstone. We bought every kind of insurance that it offered, including the roadside assistance. It was a car with 35k mileage, and at first it was driving okay. After we had a hike at Grand Canyon of the Yellowstone, we got back to the car, and the brake did not work.

Fortunately, we just started it very slowly from roadside, and I managed to stopped the car by emergency brake. It was remote in the National Park, and Enterprise couldn't go there. They said we could use a towing company, paying for it and they would reimburse us later. The car was not safe, and we got them to replace with another car, but we had to tow the car to West Yellowstone, which is about 50-60 miles away from Grand Canyon of Yellowstone. We paid the towing company, and Enterprise has not reimbursed us back after more than a month!! Enterprise is a company that you could not trust!

Twenty minutes LATER I received a phone call from this office to tell me that they had NO CARS! A waste of my time and information. The agent should have told me that they did not have any cars available when I called. They would not get a car from another location and wanted to put me on a list for a future rental. NO WAY, I will not recommend this company as they have lost my business. I called corporate and spoke to an employee regarding matter and was NOTHING she could do. I asked for a Division Manager or someone in charge and was told that person is not available... What a way to run a company.

And on my way back when I dropped the van off I asked again if my reservation and my requests were still good for the week later on the larger SUVs for my trip to Florida and everything was fine until I showed up to pick up the vehicles, they weren't what I asked for and when I asked who I believed was a manager named Sylvester he said "You should know that this is what you get and this is what we have. Take it or leave it, because you never requested a premium SUV." Even though he saw the notes on what exactly we requested, he still gave me a HORRIBLE ATTITUDE AND WALKED AWAY leaving someone else to try to help me who wasn't gonna do it. There is a huge reason why I specifically requested it. I have a couple witnesses that can testify the same thing.

When we were driving to Florida one of the cars keep beeping for the oil change, and on the other the Bluetooth never worked and the breaks kept making these weird noises so I called the 1800 number and talked to someone who says that the next day someone will try to contact me to see if we CAN BE helped, It's been more than a week and I haven't heard from you guys at all. Is this the kind of CUSTOMER SERVICE YOU DO? How is this possible. There is absolutely no space in those Tahoes so we had to reduce and limit our luggage because our new friend Sylvester decide to be ARROGANT AND VERY RUDE, WALK AWAY AND TELL US TAKE IT OR LEAVE IT and not even try to see if it was what we had asked for was available in another location.

Original Review: Aug. 7, 2017

We were shocked and pretty upset. I got sick of it and threw my card on the table and told them to run it. Again a problem. It was a debit card. They said I needed a credit card. I am a gainfully employed psychologist with the judicial system in my own state.

I do not believe in credit cards, but hey they could run it as credit right? Nope!! So we sat there for 40 minutes waiting for her manager who was in a meeting to call back. In the meantime I called the corporate office to talk to them and was told: yes, I had to have a credit card, if I did not, then I needed to supply my work history and paystubs!! Wow! I'm already on vacation. Yeah, let me just dig all that out of my suitcase! I didn't realize I was applying for a job there!! I could not believe it!

Finally, they agreed to let us have the vehicle. Then they tried to charge us 10.00 extra per day for an added driver. We protested again, they finally "waived" that fee as a courtesy even though their policy clearly states, that charge does not apply to a surrogate driver! On top of that, the brakes on this piece of crap Kia, were in serious need of adjustments!!! The absolute nerve!

When my friend returned the car, the stupid manager there said she waived it as a courtesy at which time my friend informed her of this fact and was met with more nastiness. I rented a vehicle from Budget last year in Houston. No problems, was there 15 mins, paid with my debit, run as credit. No issues. Enterprise, get it together!! Not only do you treat people like criminals, requiring a credit card, work history and other b.s.; your employees obviously don't know the policies and couldn't be bothered to think for themselves and look it up. Serious lack of ADA education!! Absolute worst experience. My friend was humiliated, manager was stupid and uneducated as well as rude. Will NEVER rent from them EVER again!

I returned their vehicle July 25, 2017 and noticed several charges on my checking account the next Thursday July 27, 2017. I had been treated very poorly at the Clarksville branch so I left the car and did not stay. Quickly went to go and pick my car up from the body shop. I called into the South Laurel branch whose management also treated me very poorly regarding this (even though they got over $1500 of my money). I paid out about $2600 to different Enterprise branch locations for rentals since April including South Laurel. And just today I spoke with someone named Harshit and said he was the regional vice president (?) who was even worse. He was suggesting I owe them even more than what they already charged me.

However, I feel like I have been treated as more a nuisance than a loyal customer. If charging people out of nowhere with no evidence of damages, receipt or even a phone call is how they treat their on-time paying customers I'd hate to see what happens to people who are actually bad customers. It should have been at least a courtesy to not charge someone's account till they finalized the receipt! STAY AWAY FROM THESE AWFUL TERRIBLE HORRIBLE PEOPLE!

My car had been broken into two months earlier and all of my IDs and credit cards had been stolen. I immediately cut them all up. How could a thief who, stole my wallet walk into an Enterprise 10 days later and rent a brand new jeep without any credit cards!?? This thief rented a brand new car with my ID and no credit card or any other form of identification or banking information. She had no phone number or correct address or email. Then they tell me they mailed me a letter! I never got any letter because they didn't even have my address. And on top of that, they didn't even call the police when I was in their office trying to rent another car!

They let me walk out. If they actually had their clients give multiple IDs and a working credit card, this hell that I am trying to straighten out, never would have happened! And I laugh at their email telling me they will no longer rent to me. I had also rented from them twice in the last year. Don't you think they would have my correct information in their system. ENTERPRISE, DON'T RENT CARS WITHOUT A WORKING CREDIT CARD! Check that these people renting from you have a valid cell and email! Check and see if people are in your data system. We are in an age of corruption and ID theft.

Upon arriving the service desk, I informed the rental agent of my situation. She point blank looked me in the face and told me she could not help me. I told her that I didn't know what to do. I had 2 more hours to travel to get to my brother's wedding the following day. After basically begging her to help me... No apologies at all... She told me that she had 3 cars in the parking lot, 2 of the cars had flat tires, and the 3rd car had the check engine light on. I asked for a manager and she informed me that she was the manager.

How can a company like Enterprise have the product in the parking lot, but the product is not drivable? Somebody is failing at their job. I had to have my cousin drive 2 hours after already driving for 9 hours to come pick me up so I could make the wedding the next day. UNBELIEVABLE! The worst part was... My fiancé called to complain the next day... The corporate office told him that they could do nothing for us because I was escorted out by a sheriff.

Absolute lie! There was a security guard there whom actually helped me more than Ariel. He referred me to a semi local restaurant that I could sit at to wait for my cousin to come get me. If there was a sheriff and I was causing a problem... Don't you think that he would have acted upon the situation? In closing, my fiancé asked them to pull the camera footage and they declined. I don't know what else to say other than it was the worst customer service I have ever encountered in my life. I also made sure that the 100 family and friends that attended the wedding knew about my experience with Enterprise.

I heard nothing then one month later NC office called again stating that Columbus, GA office is claiming there was hail damage to the vehicle. I did not drive thru any hail storms and I went online and the only location that had a hail storm was in NC 6 days prior to my rental. Now they sent me a letter wanting me to submit a claim to my insurance company. They are out of their minds. FAKE CLAIMS.

Let me answer it: they did have lots of full sizes available as we noticed at the parking lot and at the Enterprise balcony when other customers were asking for full sizes. They just didn't want to get stuck with a Maryland license plate car (with brake problems) in their parking lot. They don't care about customer, they don't care about safety, they don't care about your money!!! And when we ask for a refund they said that we will have to pay a $500 fee for dropping it in a different location... They were making us pay for something that was not our fault. We lost a entire day of our vacation trying to fix this problem!! We ended up having to drive the same car with a very very bad brakes back to Maryland!! Being a loyal customer from Enterprise for almost 4 years renting at-least 12 times a year make me very disappointed to know that they really don't care about your safety, but only about their money.

I went to a different location as I was disappointed that the rep at the previous branch intentionally provided false information, which was of benefit to her. I told the rep at the new branch that I only wanted DW, and he stated "just protection for the car right?" I replied yes, just the Damage Waiver, so he was well aware that I only the DW and no other coverage, I return the vehicle to a different branch and what do you know, I have been charged $26.01 for coverage I stated more than once that I DID NOT WANT.

Even AFTER, the previous experiences, I attempted to give your company the benefit of the doubt. I rented from location I returned the last rental. I picked the vehicle up at 5:30 PM on Friday and had planned on returning it Monday 5:30 PM. As I prepared to sign off on the agreement, I saw that my estimated total went from $53.64 to over $131! I told the representative that I only wanted DW. He stated that he would correct the issue and send email me the agreement. Saturday morning. When I DID NOT receive the agreement, Approximately, 7:30 AM PST, I called the toll free number and asked a rep to go over my agreement with me. She stated that DW coverage was on the agreement as well as all the other coverage.

I decided that I would not continue to do business with a dishonest company and instead of keeping the vehicle until Monday as I had planned, I returned the vehicle Saturday morning. The branch I returned the vehicle refunded the additional charges. This was a real inconvenience. I rented the car because I had plans for my children, they were ruined because of this. I used my rewards points for the rental and only was able to utilize it for a few hours and those points were NOT reimbursed. I am quite aware that there are goals that have to be met for each branch, however, I do not appreciate being apart of these shady tactics to meet those goals.

When I was trying to show them that I had received no calls, he rudely interrupted me and said that it is not his duty to look at my phone and even looked away. The manager was VERY RUDE AND DISRESPECTFUL OF A MISTAKE HE ALLOWED. OFFERED NO SOLUTION TO MY PROBLEM. He claimed I walked in at 6 pm when they had already locked the doors. I heard them tell the other customer, whose name I will not release because he is a frequent customer at my place of employment, that because he is frequent customer of said location that he could come in without a reservation for said van I had reserved. This is completely unacceptable and very inconvenient. The whole point of the reservation would be to actually reserve a van in advance. I guess I have to frequent this location more often to actually have a van at my disposable. Shame on you Enterprise, your employees are terrible and this whole company is a scam.

After leaving this Enterprise location and proceeded to get on the highway I noticed that when I had to put on the brakes at high speed the vehicle shook horribly. I went to 3 yes that is right 3 different Enterprise locations and none of them could replace the vehicle. All 3 said they had no vehicles to give out. I then called the customer service line who took my complaint and told me to call the roadside assistant number. When I called them they told me what I already knew that there was no Enterprise close to me that had an available vehicle for replacement and not just my type of vehicle but no class! The earliest and this was not a promise was 2 days later. Never ever will I use Enterprise again.

I was supposed to be on my job by 7 am, their office did not open until 9 am. It is now 10:15 am I'm still waiting. The service manager at my dealership states she would just have their shuttle driver to take me to their office because Enterprise told me they were too far away from me.The actual office at 10249 Two Notch Road is 6 miles from my house. That's the second location, I called. I will never do business with Enterprise again. It's sad that have monopolized the rental car industry and we only have a select few to choose from.

I don't understand why a person cannot get what they order when they have gone to this length. There was a van like I ordered in the parking lot and I asked why I could not get that one. I was told that the person renting that van had come by at a earlier time, rented it and would be back to pick up. To me this is not business. Why was I not told that it would have been in my best interest to do this since I had made several calls to make sure I got what I wanted. How can one person rent in advance and another cannot. I felt like my money was as good as the other person. I don't get it that you cannot get what you want when you order from Enterprise but can anywhere else.

On the same occasion my niece reserved a 7 passenger van. Went in to pick up with confirmation number and was told they did not have one. She was leaving for vacation the same day and had to scramble to make other plans. All of this is simply not acceptable. If I call you 3 or 4 times, then I want what I want and that is the bottom line. Will not be using again. I no longer have the order numbers but the rental was on 7/20/2017 and on 7/21/2017. Both at Rock Hill (Cherry Road) location going to Atlanta, GA. Might be able to check bank and get order no. if necessary.

Neither question deserves a response but I inform him who I am and that she has a fractured jaw. He REITERATES that she must speak for herself and I must remain quiet!!! WTF!!! I harshly inform him that he is an idiot as I am truly offended by his unprofessional and discourteous behavior. His solution is to return JUST ME to the repair shop where we dropped her car off. I informed him that he wasn't going to TAKE ME anywhere but he was welcome to try! I'm NEVER using them again. No one in our 2 families will ever use Enterprise. Thank you Joey ** for removing Enterprise from our car renting process.

Unfortunately we were not in a position to shop around as we were leaving in a couple hrs. The car was not comfortable in the back seat, very little leg room. To me this is false advertising. If I wanted an 114 intermediate SUV, I would have reserved that. Also we asked what grade of fuel was required, we're told regular only to find out the first time we stopped for gas that it took premium. The website needs to changed to state the truth, and the employees need to know what to tell the customer. My next step will be to notify Costco.

We did reach our destination and I decided to contact roadside assistance the next morning. This is when the experience fell apart. I talked to a representative named Chaundra. I could not believe how unprofessional this woman sounded. I'm not sure, but I would guess that I just woke her up. I explained the situation and how we were on vacation and I didn't feel safe driving the vehicle that imminent failure was bound to happen. She checked the system to see if their was an exact replacement to my rental. Being that it was Sunday and most independent agencies were closed. She told me I could take it to Boston Logan car rental and see what they could do. I responded, that I wasn't going to drive an unsafe vehicle anywhere. They would need to bring the vehicle to me.

She said they could pick up the current vehicle, but we wouldn't have a replacement til after Monday. I told her the zip code where I was staying. She told me that the Danvers MA Enterprise was showing having a Tahoe on the lot. She couldn't confirm and told me to call them at 9am when they opened. Wow!!! Solve my own problem. I told her I was about a mile from that location and would call them and return the failing Tahoe there. I called at 9 and spoke to Joe telling him my predicament, he got another guy named John. John listened to my story and apologized for what I had gone through with roadside assistance saying they hear complaints all the time about roadside.

He went on to tell me the only vehicle he currently had was a Ford F250 worktruck. I could use the vehicle until he rectified the situation. He was really sympathetic about our situation and was going to work on it first thing Monday morning that he would contact me early in the day to let me know how to proceed. It's now Monday around 1pm. Since I haven't heard from John I decided to call the Danvers Enterprise. I can't remember who I talked to, but asked if John was in and the guy went on to tell me that John decided to take the day off to go to a golf tournament. What!!! John had told me he would get a premium large SUV replacement, not to worry.

This guy goes on to ask me my name, not pulling any record up. I explain what has been going on. He finally pulls up the information using the numbers off the tag on the keys. He sees the exchanged rental Tahoe to F250. Makes no sense to me. I completely feel Enterprise doesn't care about me at this point. He tells me the only vehicle he has is a seven passenger minivan that could accommodate my needs. I told him that I rented a Tahoe and that is what I want. He goes on to tell me that John tends to over promise and their policy is no guarantee on rental class when replacing a vehicle.

He continued to check his system to see if anyone in the area had a replacement. Nobody was showing availability. He continued to tell me that they could not travel hours to pick up a vehicle. He went on to tell me they were doing me a favor by taking a damaged car in exchange for a good car. I was completely dumbfounded at this point. I told him that I was in high end sales and I do whatever it takes to make my clients happy. Customer satisfaction is my number one goal. He told me that I might want to contact my agency that I rented the car from to see if they could handle this situation.

I contacted my agency and have been dealing with Cliff at this point. Cliff is not familiar with the Boston area. I asked Cliff if I could return the F250 to the Logan airport location and he informed me that they would only accept a malfunctioning vehicle as the F250 is working fine. I am now going into my third day of vacation having to cancel my family plans because the vehicle does not meet our needs. I don't know when I will have the car requested in my reservation. I can't believe how poorly I've been treated by Enterprise. The company who raves about its customer service in its commercials and ads.

So now they are stuck with that 'you signed for it and we gave you that plan.' I told them the minute I found out the breakdown of the charges I disputed, but no one is able to help me remove that charge. I told district manager I want to go above him to resolve this issue. He says, "it will come back to me and I have made up my mind" and I have to pay for optional protection coverage plan. I really wish if there is anyone out there who can help me take this charge off or put in the right direction where can I dispute this.

Enterprise sent confirmation to my email. In Newfoundland they have celebrations during first two weeks of August. It is our understanding that this happens each/every year. A few days ago, I decided to confirm all bookings, flights, motel, taxi transport, car rental, ferry. All checked out until I checked our car rental with Enterprise. The representative I talked to said the booking of the car was for Saint John Newbrunswick. I made no reference to Saint John Newbrunswick. I checked my confirmation email and lo and behold it stated Saint John Newbrunswick. Should A, Could A, Would A - Enterprise totally screwed up what I explained to them on the phone. Either their listening skills are totally in left field. Obviously, they do not know where Argentia is. For that matter, they don't know that YES there is Saint John Newfoundland.

Granted, I should have ensured from my confirmation email that after Saint John came Newfoundland not New Brunswick. I phoned every car rental place in Newfoundland with no success. Lo and behold they are all sold out. I phoned the motorcycle H/D dealer to see if they rent motorcycles and lo and behold they do not rent them daily or weekly. Anywhere else in Canada, they do. Go figure.. So I had to cancel vacation, all motels, flight, ferry, transportation company, etc. Thank you Enterprise Car Rentals. I will never, ever, deal with you clowns ever again. All I got from Enterprise is, "we apologize sir and we are sorry." Sorry doesn't cut it. Man Up!!

Maybe you should offer a free weekend rental with purchase. We have two vehicles from you. Something to think about offering to customers. The Enterprise sales experience has always been great, but the rental is something different. A few months ago we rented from Enterprise because our car was not ready and the car that I rented from the Madison airport was very dirty. It was the first time I had experienced that with any car. I feel that manager should have given me a chance because we were loyal Enterprise after buying two cars. Better to continue with the relationship than now, I am sore with what happened.

Sooo I checked the keytag and what not, the car was 2015 in 2017?? So my wife wanted to drive it to Orlando thinking that she can drive it but that's not the case. The car was out of alignment and above 70 mph the car would shake. And best of it no windshield wiper fluid and the wipers were total **, so my wife wanted to return it and get another but they said I would be banned from Enterprise if she did. What kind of ridiculous ** is that! Because she's not on the contract. After the rep said spouses can drive it.

Anyway, I walked and got there around 1:30 pm. The lady was friendly and got me a car. The total would be 73.98 and a 300 dollar hold on my CC. Next day got to the airport and charged 156.00 for all kinds of fees. Basically, I was about 3 hours past the time to come in. This was my fault not knowing Vegas and the roads well enough, I guess. The guy who checked me in took about 30 minutes to do so since he had several others to do. He checked me in. Was more concerned with the roof of the jeep. We did not use the roof only put luggage in the open back hatch... Duh... He later gave me my receipt of drop off and when I questioned the charge, he said it was only suggested charge.

Ok, got home from flight called Enterprise and whammo. The charge is for extra day, plus 20% drop off fee taxes, you name it. I told her I rent from enterprise all the time and never had to pay this extra amount. The 3 hour missed time equates to another 24 hrs and it's corporate policy. Well not where I live folks. They do not do this. Maybe, I am lucky since my local office or surrounding areas do not do this? Maybe, only Vegas? Oh, it's corporate because she said she has worked for 15 years for Enterprise and it's how it's always been. She only directed me to the Las Vegas local office when I suggested I would not be dealing with Enterprise again, or at least in Vegas. Very rude customer service and she has been with them 15 yrs!

The reason I am sending the message is because I was told on the phone at reservation that the 73.98 is all I would be paying folks. This was tax included! I told them I would be dropping the car off at the airport as well. They stated no extra charges! Well drop it off 3hrs late and boom! If you take the 30 minutes the guy took to finally get to me, well I was under 3hrs. Does not matter I guess, or at least in Vegas. My local branch where I live operates a little different Corporate Enterprise. They know the meaning of customer service and satisfaction. This is what keeps repeat customers coming back, not your lies (bait and switch) tactics.

Again, I should not be charged a full day for less than 3hours late, plus all the extra charges added to the next day rental, when I am promised one charge only. There is nothing on the contract I signed stating extra charge for 3 hrs late, nor was I told on the phone at reservation or in person by the lady who gave me a vehicle.

The gentleman at Roanoke said he was upgrading my car but there were some stains in the car. At this time I was 3 hours behind schedule and my family was left at a Crackle Barrel so I just wanted to get going. I thought what are minor stains anyway? When I got into the car it looked like an entire case of soda blew up inside. It was absolutely terrible looking. How and why this car is even allowed to be rented is unbelievable in of itself! I took it anyway because I did not want to wait in another line at the airport and I just wanted to get my family. I figured I will let the branch aware of my dissatisfaction of this car being an "upgrade" when my trip was over.

At about 8pm that night, that car's warning lights came on. Completely uncomfortable about driving another 600 miles and having the car for 2 weeks before driving over a thousand miles back to NJ, I called the assistance line again and said that I would have to wait until morning since I was not close to a branch that was open at that time. So I was forced to get a hotel in South Carolina. Next morning I bring the car to a branch where the gentleman tried very hard to get me back in that car by saying it probably just needs an oil change. After refusing to take the car for another 2 weeks he gave me a new car. Before he could do that I had to prove that the stains in the car I was exchanging were not of my doing, that's how bad they were.

So I had to go back to my hotel and get the contract, that had interior stains written by the Roanoke guy. Finally, about to get the car, the gentleman gives me the car with 1/2 a tank of gas. Especially after returning both messed up cars with FULL TANKS. On July 10th I put in a complaint with corporate which in turn told me that a district manager will reach out to me shortly. It has been 8 days and I have yet to hear anything. Absolutely unacceptable! This situation could have been easily resolved. Never using them again, and they are 10 minutes from my house. The others are 30 minutes. I WILL be driving the extra distance to get my rental cars from another company for the rest of my life.

I asked her for her regional manager's information. She gave it to me and I left. I HAVE NOT STEPPED FOOT BACK AT THAT LOCATION SINCE THAT DAY, NOR HAVE I CALLED BACK UP THERE. I came home that same day and I phoned customer care about what happened and they took my statement and told me that someone would follow up with me within 24hrs. Well no one ever called me. Fast forward to today and I reserved a car for my husband and I was told to call a number to complete the reservation. It didn't give them the reason why. So I called the number and they informed me that I had been placed on the DNR list because I was physically threatening to the employee.

So I am trying to understand how as a company Enterprise allows its customers to get walked upon and lied on but no reprimand was given to her as a manager but she was able to call in and lie so that she can keep her job and I get placed on the DNR list because of her actions. Also my husband was not even involved nor was he aware of the situation so why was he blacklisted and punished due to the actions of another. This whole ordeal has been disappointing and embarrassing to say the least. He should not be punished for this. As well as I should not because they took her lie into account and not what really happened. I am completely appalled at this level of customer service and how I have been treated in this whole ordeal.

This is a defective car and it is disrespective to even rent it out to a client in this condition... The rental on Michel Jasmin only opens at 8 am and I have a 7 h 15 appointment out of the area; obviously I need to drive there, that is the reason why I rented the car in the first place since my car which is a Mercedes was in for Service. Now I have this car which I don't feel safe in and can't even understand WHY this car would be on the road in this condition and rented to a client. What kind of customer service is this? I called roadside service just to be able to speak to a live person, and they told me since the car was not broken down on the road there is no reason to come for road side service, they gave me another number which connected me to someone in Georgia...??? I called back and had to go thru the story over and over again, while I was sitting at the airport which was the only Enterprise office open in all of Montreal...

Are these cars not checked, fixed, serviced & cleaned before they are given to a customer? Are the people in the various office Pick-Up locations NOT TRAINED properly NOT to give out cars UNLESS they are in PERFECT condition? Are these Enterprise locations owned privately and therefore another location cannot change a defective car? It seems very strange to me, since I could rent a car in Montreal and would be able to drop it off at Enterprise in Toronto or Ottawa or wherever, obviously the car they gave me has Ontario licence plates... However since the car is defective, NO ONE COULD HELP ME OR GIVE ME A PROPER CAR IN GOOD CONDITION TO DRIVE! Enterprise should be closed down for the type of vehicles they are delivering to clients... The service is totally disgusting and disrespectful customer service.

The police wrote everything out to communicate... and the tow company didn't care where to drop the car off. I told them at the Municipal airport... they dropped the car off somewhere else. I tried to contact the Enterprise to tell them where the car was... they were all paranoid. Now I am getting charged for both accidents that had happened to me... 10002.00 for the accident. I refuse to pay it and I am suing them back for every damn discrimination they did towards me! Enterprise has no right to ruin my reputation... means they will be eaten up alive by people whom had been burned! So means unfair rights for me versus a big corporation looking for ways to eat other people alive! If they try to get on my credit report... I will have a lawyer on their asses and make them pay!!!!

THIS REALLY SUCKS BECAUSE I AM AN HONEST CUSTOMER AND DID NOT DAMAGE THIS! There was no rain or hail, and not even parked in any garage that has a low roof. I hate Enterprise, and I will never rent a car again. I think this is a franchise and is making use of my rental to get their car fixed from a previous rental which they failed to observe and notice anything on. Enterprise Rent A Car Sucks!! Especially the Raritan, NJ and Hillsborough, NJ locations. DO NOT RENT FROM THEM.

I've contacted Enterprise 5 times since and filed a complaint with Enterprise 5 times since May 10th, each time being promised a response from management. I never received one. Each time I called to follow up they generated another complaint. They just don't care at Enterprise, they'll say anything to get you off the phone. There is no way you can speak to the individual that takes your complaint once you hang up the phone. If you try to call back you have to start the process all over. I would never use this company. They just don't care from top to bottom of the company. Classic bait and switch.

Then I was informed that they always try to reach the customer before they charge their cards however I received no call and found out they had the wrong phone number on file, though I verified my phone number with them no less than 3 times, twice with the Manager and once with an associate. Unfortunately I will have a long term rental of 30 days or so until my hail damaged vehicle is repaired, 30 days of uncertainty regarding their automatic debits from my bank acct. Thank goodness they did not cause an overdraft in my bank acct. the 1st time around. I had been under the impression I would pay any balance due at the time I returned the rental car, I even asked the gentleman about this. There is unbelievable mis-communication at Enterprise and deplorable customer service. I will not rent from them again and I will not recommend them to anyone.

Another time I rented from this place I dropped the car after hours and they called me next day claiming that there was damage to the car and they were going to file a claim with the insurance. Since I was away from town I did not have the time to go to the business and double check the car. The car was not damaged when I dropped it at the location. Months later I read that Enterprise was being investigated for this particular issue; claiming damage to vehicles to extract money from insurance companies or customers. This time I did refused the downgrade. From now on, I will not rent a car from Enterprise.

Frustrated at the policy, the only thing we could do was transfer the reservation into my name, but because I was under 25 years old there was a $20/day charge, and because my husband was going to be the primary driver there was also a $15/day charge. We were on our trip for 11 days... The customer rep at the desk sent us down to where the cars are to talk to a manager. We did not get to speak to a manager, but they waived the $15/day charge to be nice. When we finally got our car, an hour later. Did I mention I was traveling with two small children. We had asked for navigation and other car figures to help get us around. Our car didn't come with any of that. So I had to use my phone data for the maps which cost me $100 more.

Once we left we started to go through the tolls, no one informed us whether or not we needed to go pay or if they were on a cooperate paid card. Overall the experience cost us an extra $800 including the phone bill. But what really made me upset was when we booked with the rep from the company they didn't tell us about the credit card or debit card needing to have a name. I wish they were more flexible with taking other forms of payment. I wish that they had read our reservation so we would of ended up with what we were supposed to get and now I'm waiting for our toll bill to come in the mail, which will cost us more.

Issue #2) Again why should I have to call someone when this is not my fault. When I spoke to the representative she told me that I had to cancel my reservation in order to have the points used in the new reservation. Issue #3) Later this evening another representative informed me that the first rep only had to change the location and that I should have not been told to cancel. However I cancel and the points did not into my account immediately return to my account so I missed the opportunity to pick up a vehicle at any location near because they all closed at 6pm. I called customer service and was told to call Enterprise Loyalty because he could not transfer. Once I did my call was transferred 2 more times. Issue #4) I was told that someone would contact me from the regional office and they did not.

Issue #5) By the time my points have been put back to my account I was unable to reserve a car for the next day because all the location say they have no vehicles. I am very disappointed with the service and lack thereof that I received from Enterprise. Now I will not be able to make the trip I needed to make on Friday because I have no car. I need to leave Thursday night but could have arrived a little late if I could get a rental on Friday morning, now that is impossible. Issue #6) This is my second issue I have encountered at this location. During my last rental they tried to rent me a car with the windshield having a crack in the glass that spread more than half way across.

After that I get to the same company in the rush and ask for a less expensive car one in the range of $23 something they offer me... When I get to the place in Euclid avenue that lady told me she was waiting for me and just five minutes before some one took the car she offer me... "So sorry we don't have this here anymore but I will give you another... it will be couple dollar more." At the end I had to accept a $30 a day car to don't back walking to my house. One more time 'cause I don't want to lose my job for a lack of a car I bite my thong and took it. Today after only one week this girl gave me a call totally mad saying I had to return the car cause she had to close the month and I debt 300 dollars... So I ask her why I had to return the car if I still need it and I will pay the total as soon as I return the car in three more days.

She just shout me on the phone screaming is not her problem and she need "her" car back at the end of the day and the 300 dollars... so... is incredible... I'm amazed of the way this company deal with customers after stealing their money. And plus you have to stand the horrible manners of the person that apparently is the manager of the place. They don't even act as employees at the people service... They act as self business owners... and don't even care in a human way for the people that ultimately are the sustent of those "rent" or I have to say robbery? Places. I don't even know the name of this young unexperienced and bad attitude lady there but if you come to California don't rent on Enterprise... at least not at the Euclid ave. office or at the West Katella ave neither. Please take note.

It's already late for everything. So she complained to the manager (or owner) over the telephone on the way to the store, then the guy instructed the driver to throw her on the street to cancel the promised service. The guy knew that they were not getting paid after being late for the schedule, that's why they decided to throw someone who supposed to driving for a out of state job as a freelancer. What kind of inhumane and insulting service practice it is. After filed a complaint to the HQ, not a single contact has been made so far (since Feb. and May 2017). What a lousy service!! I may submit the 2nd case agreement another time.

Enterprise will not work with your insurance company. Instead they charged me almost $2,000, without my knowledge, or assuring I was informed. I still do not know the full breakdown, and now have two different insurance people calling me since Enterprise will not deal with them. A manager has still not contacted me and I have again left multiple messages. I will never use this company again.

When I originally called, I spoke with a young man, who I wish I had gotten his name, he quoted me an additional $124 to be added to the $40 that I was already paying for the daily rate, which would total around $164 for the weekly rate before tax. I explained to him that I was looking up prices and the weekly rate would be only $141 if I booked it and returned the current rental. He stated since I had the daily rate already, and then moving it to a weekly rate is the reason why it would be more than what I was seeing online at that moment. We ended the call cordially. Feeling a bit confused still, I decided to call the location back for more clarification. I called back maybe 30 minutes to an hour later (which was after the time frame when the rental agreement was originally due back before I extended it), when I called back just to confirm a few things about what I spoke about with the young man.

A woman answered the line, and told me that the price would be over $380 for the extension and there were no notes in the account regarding the young man and my conversation. Mind you at this point I literally have no other options and she knew it due to the timing. I said "what?" And told her I would have to call back. Feeling very frustrated and confused. I decided to take a breather before speaking to someone again, I was really trying not to get nasty. So I had to calm down first. I waited a little, then called back. Another lady was on the phone and said it would be $278 to extend. Feeling absolutely defeated, I reluctantly agreed.

Once we got to Florida, a family emergency made it difficult for us travel back the following week (yesterday 06-28-2017). However when I called and explained this I was informed there would be a $180 drop fee to another location. I was in shock as to the fact I was never informed of this by the 3 people I spoke to about the extension, with them full well knowing I was traveling back to Florida. As I am feeling like I have just been robbed of a good experience, and they literally got me, with no other option but to make the drive regardless of my family emergency. As much as I have loved Enterprise, this one did it in for me. I did not feel like a valued customer. I felt like a punching back to see how much money you could take from me at this point. I had to go ahead and drive to Nashville from Florida Wednesday evening after I got off work. 6-28-17.

On 6-28-2017 I called and spoke to a representative at the Antioch location and explained the whole situation. And she said she couldn't make any changes because Progressive bills in day periods not 24 hour periods (I used my Perkshare discount with my insurance company Progressive, this is a personal rental. Not an insurance claim). So I was getting charged for one week and 1 day which would make that 8 days practically. And I only had the vehicle for 7 days (which made absolutely no sense, she even sounded confused). She did offer to waive the drop fee for $50 at the Nashville international airport seeing as Tennessee doesn't allow after hours drop off.

I graciously accepted the help, obviously I had no other choice but to accept. So I moved on, and flew back home. I am very disappointed with the bullying someone into paying more $$$ experience I received. After I got home I called the Antioch location to ask for a receipt to be emailed to me, the girl on the line said, "Hold on one moment", and then said "My manager confirms the amount $278 is the correct amount"... Dumbfounded a bit considering I never asked if it was the right amount, nor did I even explain the chaos I had been through. I simply asked for a copy of my receipt... All this to say. I will not be setting up further reservations with this location, and I recommend that Enterprise as a company speak with your employees regarding the bullying tactics to get more money out of a desperate situation, where they know we may have no other options available.

It is bad business! Not to mention if I get told one more time that I am required to have your optional car insurance, I will seek another rental company to do business with. I will also be sure to broadcast it, so no one else has this type of horrible experience of bullying!!! Thank you for reading, I hope this long story helps whoever reads it, to stay away from Enterprise in Antioch Tennessee.

I called Ralph who could not tell me why they had not checked back with the insurance company and told me he did not have to listen to me "lecturing him" and hung up on me. He did acknowledge that they just received the reservation which I got made by calling the insurance company. Ralph was rude, did not apologize for their mistake and wanted me to put $200 down when in fact it is just $50. I would advise no one to use Enterprise.

Once we got the tire off of the car it was very visible where the plug had come out from the tire and we noticed also that there was an additional plug in a different area on the same tire. So, it became very clear to us that Enterprise had rented us a vehicle with a damaged tire with 2 plugged holes. We put the spare tire on with the assistance of an amazing stranger named John. We returned the car to the Enterprise location on Sunday, June 18th with the damaged tire in the back of the SUV. We were unable to leave the key because the drop box was jammed. So, I left the car there and took the key to bring back when they would be open on Monday morning, June 19th.

When I arrived on Monday morning, I spoke with the young lady Kamia and explained why I still had the key. She explained that someone had put paper in the drop box which caused the jam. I asked her if they saw the damaged tire in the back of the SUV, her response was a blank stare. I told her to please have the manager call me because I needed to speak with her about the rental that they had provided us with a damaged tire. She said she would relay the message. My wife called me around 1:00 pm and asked if had spoken to anyone at Enterprise. I told her that no one had called.

She and my niece went to the Enterprise location and spoke to the same lady Kamia. She said the manager was in a meeting. Kamia explained that since our rental was at a family discounted rate, the best she could do was give us a free upgrade on our next regular rental. She stated this as if she was reading from her training manual. There was no apology for our inconvenience or any concern for what could have happened with the damaged tire that they were aware of was on the vehicle.

Up until this happened, we were very satisfied with our many rentals from this location and have always felt that they cared about their customers and our safety. But, that is no longer the case. We have pictures of the tire and we're seriously considering legal action. How can you rent someone a faulty vehicle with good conscience and not feel any guilt or remorse when it is brought to your attention. We're yet to hear from the manager but we got the receipt via email that we were charged in full for the rental. It's very disheartening to know that our safety and lives were not taken into consideration with this vehicle. We always check our cars prior to renting for car body damages. It's so hard to believe that they just didn't care.

We never once got asked if we were okay! So when we returned to the airport I was charged 200 for the blowout and new tire... I was 1 of 3 at that moment in time in that office disputing charges. DO NOT USE THIS COMPANY! I could not stress that enough to anybody. I sent a letter with all the paperwork, photos and details on trying to get my money back and never heard a thing... stupidly I did not make copies. Even the lovely motorway chaps said they see it all the time with Enterprise rentals.

When I called the only number I had for them (their roadside service) they told me they would have to charge me for using their service. I told them I didn't need them to come out, I was already at Walmart. They set it up for me to pick up a different car the NEXT DAY, I needed something sooner because we were on a schedule. Tough. This was a front tire. We had traveled over 800 miles with it like that. The guys at Walmart put the donut on the back and put on of the good tires on the front for me. So we had to stay in this town waiting for a car the next day. The 2nd car they gave me had a front driving light out (which I guess was not big deal compared to the tire) and maintenance lights kept coming on. I'm convinced that they don't check these cars out before they take your money.

I want to know how am I to know what to do if I return a vehicle that is impossible to drive. I was told that I should have noticed the damage before I took the car off the lot. Really now? So in the future I have to not only inspect the outer body of the vehicle, but I have to play mechanic and look under the hood, have them raise it up in the air so I can climb under to inspect the undercarriage before driving the vehicle. Enterprise shame on you for trying to stick me with the damage of a vehicle that I did not cause. I will fight you all with everything that I can to assure that you are not paid one dime from me. You have lost a customer and I hope that others take note to be cautious if you have to report a vehicle damaged after driving off the lot.

If you check your records, you will see I have ALWAYS used my debit card when I rent from Enterprise. I informed her, I don't have a utility bill with my name on it because all my bills are in my husband's name but it has our address on it which I thought would be proof that my husband & I live in the same household. She then went to say, "Well he has to be present and all the information will have to be put in his name". I told her, "He is out of the country on duty serving our country so there is no way he can come to the rental place". I was needing the rental to go to Georgia to see a sick relative. I guess being a "loyal customer" does not matter these days. Enterprise use to be a great and convenient place to be able to rent from. After this experience, I will be looking for a new car rental company. My family and I will never rent from Enterprise again.

So I returned it and they gave me another rental. My car is finally done at the dealership so I returned the rental today. I did not vacuum it because I was told last time I returned it to not vacuum it. They tried to charge me a detail for you to vacuum the car because of human hair in it. So I took it over to Quick Quack and vacuumed it myself. It took a whole 10 minutes. Bottom line is if you are going to tell me not to vacuum it and then turn around and try to charge me to vacuum it that is not very good customer service in my book. Then again I guess if you rent from enterprise you better wear hairnets while you're driving their vehicles. The man was very rude to top it all off.

I called Enterprise and they told me, "Oh you will not be receiving security deposit because it went to pay for full coverage and other charges..." That I did not authorize. I am a veteran and I already have full coverage protection with USAA, I did not need them to charge me another full coverage and other charges that they claim my security deposit was used for. Enterprise Rent A Car in Newnan Ga. is a rip-off and I advised anyone who would rent a car. "DO NOT GO TO ENTERPRISE". I have not had my deposit returned to me as of this day, they will tell you one thing and do another when it's all over with. Enterprise Rent A Car of Newnan Ga, you have done a disheartening to customers who look for satisfaction in renting from you. I will never rent from you again.

My office locked up at 4pm; the building alarm would be activated. So I took another Uber to Enterprise hoping things would work out. Mr. Aaron **, Management Trainee, was calm, professional, and knowledgeable from the time I walked in. The staff was using tablets to conduct business and the batteries were low, but he remained sincerely positive, patient and during the unusual situation. He didn't realize that my day had been going poorly prior to coming into the rental office. However, his professionalism and attention to detail made the rest of my day so much better.

At Enterprise Dodge Road I was told they did not have a car for me yet as not as many people had returned cars that morning. I waited 45 minutes and then was told it wouldn't be much longer because they just sent a couple of their employees to the airport to pick up cars??? I could not believe what I was hearing. I just came from the airport and had to take a taxi (again, my fault for making the reservation at the wrong location) but then to tell me I had to wait because there were cars coming from the airport. Obviously the left hand does not know what the right hand is doing. I ended up waiting over 1 1/2 hours for a car. Then they gave me a car with 40,000 miles and 1/2 tank of gas. I will never rent a car from this company again.

Okay, they can accept it but I now need a utility bill in my name. I have none because I am staying with relatives while I look for a place of my own. However they will accept a phone bill. Now I have one of those but because I am between places to live, it goes to my PO Box. They now have THREE forms of identification but won't accept my phone bill because it doesn't match the address on my license. THIS COMPANY IS A BIG WASTE OF TIME and after reading other reviews... Are into some pretty shady practices.

Not only was he rude he brought a car that required safety issue maintenance such as a headlight bulb cracked out, trash and debris in the engine compartment, dirty on the inside front and back, it had dings and tar spots on the exterior, it smelled like sweat impregnated in the vehicle. After I asked the rep is this is the best they could do he replied blatantly "well if you want to change it you will have to be there between five and six you gonna be there," in a tone of voice you speak to your child with. I was angry about the whole dealing with Enterprise. I did tell him that this is the worst service I have ever received from them.

Upon return (to another location from pick-up, which I suspect is part of the problem), I told them about the faulty hatch, and upon inspection they also found a small scratch on the side of the vehicle. Again, I was reassured that neither would be an issue but they "...just had to be noted as it's not our car". But two days later I received an email with a claim demand for vehicle damage from the pick-up location. This was followed up with a damage report itemizing the repairs needed and associated costs (essentially an appraiser report). It included costs for the scratch, rear hatch repair and work on the bumper! This essentially doubled the cost of the rental (though I intend to claim through an insurance policy). I objected but to no avail - this is clearly a business strategy.

If you do not take their (expensive) insurance, these guys are looking for any reason to claim against YOUR insurance. They are using that claim to either bolster their bottom line (my bet is that they just collect and don't actually repair anything), or to fix all the "fair wear and tear" issues you'd expect a rental car to encounter. They may be a little less expensive than the more professional companies like Avis or Hertz, but at least those guys accept that rental cars are never perfect! Next time I'll stick with a name I trust.

Oh my gosh what did he have to smile about. That's when I really let him have it and to tell you the truth, there really was not a reason for him to shut the door. I was LOUD. DIDN'T CARE. I WAS DONE, SO SINCE HE WAS THE MANAGER HE WAS GOING TO KNOW AND FEEL ME... well the craziest thing happened to me at this point. I am screaming, yelling and for some reason this man did not lose his composure. He sat quietly and listened to me and let me get thru my rant and this is the craziest part of all, instead of calling the police taking me home any of that he got on the phone and got me the very best rental he could get me... a 2017 Dodge Journey. I swear my trip was the most comfortable, safest trip that I have had in a long long time and to top it off I had to wait for about 30 minutes but this man never raised his voice. Stayed professional the whole time showed me the vehicle and even tried to show me how to work the system.

Told me there was no hard feelings on his part towards me and even shook my hand and told me to have a nice trip and safe return... this has never ever happened to me. I feel this manager and his crew deserve some type of AWARD ACCREDITATIONS, RAISE, EXTRA PAID VACATION, SOMETHING because not one time did this crew not stay professional. It was so amazing to me because I was not expecting that result... I know for a fact that I could not of been put in that situation if I had to deal with myself I would of quit... so to this manager and team I severely apologize that I was in a bad mood, that I could not control my temper that I put y'all thru that. I do feel very ashamed for my actions. Just please the best that you can please keep up the good work.

My weekend was amazing and it went that way because you all gave me A LOT of empathy and you all really knew how to connect and give compassion to this angry ** woman and for this I THANK Y'ALL SO MUCH!!!! Just from this experience I would recommend Enterprise Rent A Car to the world. Good job. You have changed the way I feel about renting cars.

All I can say is that she was rude, absolutely not customer friendly. If the branch manager has such horrible customer service skills, I am afraid to connect with the employees that work under her leadership. I finally called one of the other Enterprise Rental locations (North Prospect) and talked to Brianna. It was totally the opposite of my experience at the airport. She was very friendly and helpful. She offered to assist and was willing to try to transfer the reservation from the airport location to her located, but then found out that Jenna had cancelled his reservation. Of course, we had no idea. REALLY. We were able to make a reservation at the North Prospect location. I will never go to the airport location again.

I disputed the damages and they called my insurance and filed a claim. THIS REALLY SUCKS BECAUSE I AM A HONEST CUSTOMER AND DID NOT DAMAGE THIS! I don't even own white out/correction fluid. Insurance is already expensive in Louisiana. I drive safe. I just needed a ride home from an out of country stay. I hate Enterprise. And I will never rent a car again.

Finally got a rental and got charged for 2 days, a mistake one of the employees made. I've been calling for a month now trying to get it squared away. They keep saying it's refunded but in all actuality nothing has been done! They simply do not put customers first, just money, and they'll tell you one thing but do something completely different. I deserve a refund of the overcharge, and would like a free rental for the hassle, but you simply cannot count on anything with this company. COMPLETELY UNRELIABLE & DISHONEST.

When I asked to be picked up earlier, if they are busy around 9 am and as I did not mind setting off even at 8.30, they said they only collect customers on the hour! My next proposal was for them to come to my flat at 8 am (which is when their office is opened) and they said that it is not 'convenient' for an employee to collect me at 8 am and then drive me to the office, just before the starting time! All in all, I'll have to drag my two elderly guests tomorrow to the Enterprise office near me by using two different busses because Enterprise UK would not spare an employee to come and collect us - and it would take them less than 15 minutes to this!!! All of you outside the UK, be mindful of this when thinking of renting a car from this company when in England.

Whenever they send me to this location I dread it and each time the feeling is merited. While I was sitting outside in the heat trying to figure out what to do because I do not have a credit card, an associate walked out from the back of the building and got in his car and sat there until we left. This is not good customer service. They may think I am just one person, oh well so we didn't rent that car out for two days. We'll make it up tomorrow but I am on a mission to get the word out about that location. Three times is two too many!

Asked to speak to manager. He said he was the manager. Asked to speak to his boss. He said his boss was not available. After pushing issue he gave up **'s name, but said her phone number would just come to their office anyway - and since they were closed... Asked for HER boss. Manager said he wouldn't give it to me. Asked him to call the **'s boss then. He said no. At that point the guy who drove me to the office said, "C'mon, don't be an **". "You can't use language like that here!" We were told (though when I walked into the office the "f-word" was being thrown about liberally between the employees). So they told me to leave and not come back, even though it wasn't ME, the customer, who said it.

In order to not have a trespassing charge leveled against us, we went across the street to a shopping center parking lot and called Priceline, who were absolutely no help whatsoever. While in the parking lot we had direct line of sight on the Enterprise facility... and as the employees left, they each hopped into what appeared to be cars not "rented". Could be wrong. Perhaps each of them made huge salaries allowing them to own $40,000 late model vehicles and those were personal vehicles parked in front of the door, in the same area where others drove off in rental cars when we arrived. The only one who left without a vehicle that day was me, the paying customer but I will never again pay for another car from Enterprise, Alamo, or National... and will liberally share my experience on Facebook, Linked In, Yelp, etc.

They know when the vehicle is returned after more than 30 consecutive days of use, there's bound to be something which qualifies as an additional charge. Plus, if it's nearing closing time, the customer will simply comply and walk away! The blacked out wordage is where they inform you of their "fees" and believe me, they have a fee for everything!!! But this, ridiculous, because the car was not spot free when I received it. Also, I only found ONE PERSON working there who was polite and genuinely friendly. I'll never use them again, they are underhanded and cheat consumers.

Don’t waste your time trying to modify a reservation online--it does not work. The jaunty phone message says: "You can modify your reservation online, simply click on Modify My Reservation." "It’s that easy!”. Not only is it NOT "that easy", it is impossible. Clicking online on "Modify" doesn’t do anything but take you back to the phone number for the "high call volume" message. You can expect to hear this infuriating message at least 30 times while on hold.

Five days later I drop off my car and they ask if I want my receipt. They charged me $197.00 for insurance, even though I had already paid through Expedia, and after I was told I wasn't going to be charged on my card. When I tried to dispute it they told me "I signed the contract". It was a total rip off and took advantaged of me. I called Expedia and all they were willing to do was refund the $60 I paid for insurance through them. I will never rent through them again and I don't recommend anyone else to either!

When we returned the car he forgot two bottles of vitamins, we went next day early morning to claim the vitamins and they said nothing was found. The car was clean. I ask the men that clean the cars there and he said he didn't clean that car. Where are the twos bottles of vitamins? I cannot believe they stolen two bottles of vitamins. The agent was very rude, the worst service I've had...

My request was basically that I needed to rent a Minivan, Dodge Grand Caravan to use it for personal and business usage "driving for Uber" until I get back my own vehicle that was temporary out of service. He quickly replied, "You cannot do that..." I said, "I have here a reply email from Uber that I can drive a rented car!" He started to read the email and suddenly said, "Our Dodge is very expensive and will cost you around $700 a week", then called next customer on line in very unprofessional and rude way!!

I was really shocked because of the way he called other customer while he did not complete my transaction. I said, "How can you call other customer while I am still talking to you!" He said, "You can book online!" Again, I was shocked and said, "Book online while I am here on the counter!" He said, "I cannot deal with it, I have to take another customer." I said, "And I have to get information about my request". Then he said, "OK, I am sold out!" I said, "This is the way to deal with a customer request, may I know your name." Quickly replied, "Rayan and I am the branch manager." I said, "What a poor branch manager and I am sorry to come here today, you do not see how many competitors beside you in the area. I am going to check another company and will escalate this experience to your head office for further action." I hope they take it serious for customer experience and company image.

She gets off the phone and tell me that they can't give me a car without a utility bill. I asked her, "Did she mentioned that I don't have one because I lost my home to fire and had discontinued everything?" She replied, "Yes" and I called her a lie and told her that I heard the entire conversation. She then states that they still couldn't do it without a bill and that was their policy. I told her then they need to reconsider their policy before they lose all of their business. Went down the road to one of their competitors and walked in the door and explained everything and was placed in a car at a cheaper value within 10 minutes or less. Guess what? USave just gained my rental business for now on. Enterprise in Philadelphia, MS will not get my business anymore.

Not to mentioned that the last time I tried to rent from Enterprise one year ago, they almost pulled the same thing. Different was I was four hours from house when I hit a deer in my car and was in need of a ride. They had me running from Meridian, MS to Philadelphia, MS to Jackson, MS trying to get a car because of a utility bill. When I got to Jackson I was asked for any of the stuff that the one in Philadelphia, Jackson nor Meridian was asking for. They have lost my business for good. It's sad how you can go somewhere else and be in and out within thirty minutes. Thanks to God for blessing someone else with understanding with a rental business.

They said it would take a couple of days. (Why so Long) Finally I happened to check my bank account, and they had charge me 62.00 for the deposit, and a week later charge me again 42.00, so I went back and asked them, "Why was it 62.00?" I spoke with a young lady name **. She said she didn't know why so she did some figuring and determined I was overcharged by 49.00 anyway and that she would issue a refund. I told her she did a very good job and that I would give her a report (they never even gave me a survey form).

I waited a week still no refund, so I went back to Enterprise and asked one of the managers to help me. He said he couldn't find any record of where they owed me the refund, so I asked for the young lady who helped me before, and she happened to walk in, and, she said she does remember me, and that she had put the request on someone's desk to be approve... so she told me she would reissue it again, AND I STILL HAVEN'T RECEIVED IT!!! This all started March 23, 2017. This location has VERY VERY POOR CUSTOMER SERVICE... they lie to you to get you on your way, and when they lie, they are very courteous about doing so, I would like to know if anyone can help me getting this refund... How do I get a hold of the district manager.

The representatives at the counter could only credit my account for $400.00, and that was reluctantly done. I called Enterprise when I returned home to see if the main office could help me, but there seemed to be nothing they could, or would, do. In addition, the amount I paid to Orbitz for the car on the reservation has never been refunded by Enterprise. I will never use this company again. I should have read the reviews.

Now I am being threatened verbally over the phone and in writing by Elco Administrative Services that they are going to take me to collections. They claim that they are owed money for damages paid out to the other party. Here's the thing... They didn't even contact me from 1/24/17 to 4/27/17 to keep me informed of anything going on with the case and then all of a sudden they want to tell me that I owe 3,050.11 for damages they paid out. I never was contacted before them agreeing to pay out any amount and have never been told what the damages were and whether or not they obtained independent estimates. I'm just supposed to take their word for it that the amount is what's owed. I never authorized them to settle on my behalf.

In this whole ordeal I learned that Enterprise Rent a Car is required by law to carry the state mandated amount of liability insurance which is to be provided when we accept insurance coverage from Enterprise. Yet I am being held responsible for damages. I have been unsuccessful in working with Elco or in having Enterprise handle this ordeal and I am now having to go to small claims on this issue. I've also had to file complaints with multiple companies regarding this matter. To make matters worse... My grandma died on Feb 4, 2017 and so I am also having to grieve her death while dealing with this whole ordeal.

It's ridiculous. It's like a nightmare that you just can't seem to wake up from. I shouldn't be having to go through any of this, and trust me it has made me NOT want to deal with Enterprise Rent a Car ever again. That's sad because I used to love renting from them, but I think I'm going to have to look for another rental car company.

I asked for a ride back to my apartment, she said it would be 2 hours (in a very condescending tone). OF COURSE IT WOULD BE?!?!? Why would I expect anything less? I asked if I was stuck driving the truck, do they discount since I rented a car that would have had great gas mileage and now I'm stuck driving something with awful Mileage... Her response was, "I've decided I will not rent to you". Uuuummmm OK... So I walk all the way back home.

Call customer service who assures me that they can get me a rental at another location (same price) and they will pick me up. Nobody picked me up. At 5:30 I called and they said the reservation had been changed again to a further location... and guess what? They don't pick up where I'm at. So, it is now 6:04 and NOBODY from Enterprise had any real solution for me, so apparently a regional manager will call within 24 hours. I'm so glad that a reservation through Enterprise just cost me about $200 in Uber services. I really want to swear right now... But it would be completely pointless... You get the point. I now get to pay 95 each way to Seattle. This is absolutely the most un-amazing service, Enterprise. Congrats!!! :(

On Tuesday when I finally reached an Enterprise rep the person I spoke with told me they could not assist me as my reservation was set up at a location 4 hours away from me and would not be available for another month. I advised the rep that may be another for another person with the same name however, that was not for me. I was then asked to advise the other name I used on the reservation. There wasn't one, only I was on the reservation. Also, on Tuesday I was later advised that I could be picked up at 5 pm but to call an hour in advance to confirm. I began calling over 3 hours in advance and encountered the same issues as the previous day (no answers, hang ups).

The following day, Wednesday, I called to find out what happened with my pickup and was told 'Yeah that was set up for today, should be any time'. Three hours later I call only to learn that there were no pick up cars available and I would have to wait. When I finally made it to the Enterprise location things seemed to have calmed down a bit but by that point I was so frustrated and ready to get back on the road I did not pay attention to the details, I did not notice that no photos were taken of the car I was receiving and that no damaged was noted on the paperwork when I signed for the car.

So today, just over a week after picking up the car, when I went in to bring the rental back to them several scratches were noticed on the front bumper. I cannot definitely say they were there when I picked up the car, again I did not take photos, the rep did not take photos but I can definitely say the scratches did not occur when I was using the car. That's also not to say that the car did not get scratched when it was in the parking lot at the office or at a grocery store. Point being I have learned my lesson, always take photos yourself to show the condition of the car at pickup.

I have just paid a $500 deductible to have my own car repaired and will now have to pay another $500 as a deductible for the repairs on this rental, which I do not feel I am responsible for. I wish I had read other people's comments on situations like this before I ever began this rental process. I will NEVER set up another rental with Enterprise. If you or someone you know MUST book with Enterprise please do your due diligence and take lots of photos of the car you're being given BEFORE ever leaving the parking lot with it. Hope this helps someone.

Employee watches me get out of my car and hurriedly locks door and leaves. Daniel, the branch manager is in lot and comes up to ask if I am returning (a car). (Daniel, that didn't return my call earlier in the day when I called and he was "busy".) When I said I needed to pay a bill he first told me after looking at his watch they had been closed 5 minutes. He then added that their systems were down. Really? Business practices should be focused on making the complete process from beginning to end as uncomplicated as possible for customers. Enterprise does the opposite.

When I dropped it off. I was accused of damaging the roof... You couldn't tell unless your face was right on the roof... I get a bill for 3100.00 demanding I pay for that, some body scratches and other minor stuff to the body of the vehicle... Because it was not documented before I had the vehicle... They are blaming me. I did not damage their car... I will never rent from Enterprise again. My insurance is helping me fight this... Please... video and take pics of your vehicle before rent it... or you will be scammed too.

After receiving my car, the representative ask for the rental keys and I gave them to her. I asked for the return paperwork for the rental and she said there was none. I stepped out of the Collision office and called the Enterprise number listed on my rental agreement. This is where the nightmare began. The Enterprise representative at the local office stated that I could just leave and they would send someone to get the car and they would notify me if there were issues. I informed him that I have not received any paperwork for the return. The Enterprise representative then stated that if I wanted return paperwork I should have returned the rental to the main office. I told him I brought the rental back to the same location as the pickup and during the pick up I was giving rental paperwork.

He stated I would have to drive the rental to their main location and then come back for my vehicle, even though I told him my car had been released to me and was sitting in the street due to the heavy volume of customer flow at the Collision center. However he continuous informed me that if something happened to the rental I would still be responsible. This quarreling went on for about 20 minutes. Finally the representative, out of frustration and the lack of any more patience, stated he would send two associates over to get the vehicle, so I waited. When the associates arrived, the younger one went inside to retrieved the keys. I followed them back to the main office, however instead of parking the vehicle in the front, as they did during my other returns, the driver drove the rental to the back. I parked and went inside where Representative Chris Ivey was waiting at the counter.

I explained my concerns again about not getting return documentation, the inconvenience to me as a customer, the lack of communication given for rental returns, and if the Enterprise Center located in the Collision Center will not be manned during the Collision Center hours a sign needs to be displayed. Chris became very upset and short with me stating that customers drop the rental off all the time at the Collision Center without return paperwork and that it was common practice. Again I expressed my desires for my return paperwork. Chris abruptly walked away from the counter to the back. I continued to stand at the counter just waiting, not being told or given any direction.

While waiting another associate drove up and walked in. The associate asked me my name and stated he had been instructed to pick me up from the Collision Center and the rental car. I informed him that two other associates had came and drove the rental back. After about 10 minutes of waiting, Chris reappears and tells me to follow him to the back. We get to the back and Chris starts stating that the rental has hail damages. There were two other associates (I assume they were drivers or vehicles cleaners) in the back as well and they nor I could see any damage or dents. I asked Chris to point out or as Chris called it "Hail Damage". At that point, I walked back to the front counter and Chris ask me did I take the car out of the State of Texas and I reply No!! Rep. Chris then states that since the car has less than 100 miles on it there is no way I could have and begins to complete the return in the system.

The tension and frustration seems to be over and Rep. Chris and myself begin to small talk and laugh. He states he needs to refund my $50 deposit and I'll be on my way. While completing the paperwork, the power goes completely out and Chris tells me that he will email me my copy when the power comes back on. I say ok and he writes on my copy of the original rental agreement the following information (Copy attached): Veh checked in 5/11/17, computers down, 10330 - Full tank, need to refund deposit, signs his name and make himself a copy. At that point I tell him thank you and leave. It's now about 4:20 and I'm 20 minutes late from my lunch break. Halfway to my job, Representative Chris calls and states he's going to charge me for "Hail Damages", the same damages he could not point out to his two associates and me.

I firmly state to Representative Chris that his behavior and actions are unacceptable and that I'm coming back to take pictures of the rental for my proof. He states the car is in back and cant be brought back around, nor can I go back there (Hence the fact that he took me back there earlier) again I tell him that I'm on my way back and to have the vehicle available for pictures. Chris states whatever and hangs up on me. When I get back to your main rental office, I ask Chris for your corporate information and he refuses to give it me. Chris stated he was the corporate office. He informed me of his title and stated any complaints I wanted to file would come directly to him so I'm was wasting my time. I took his card and left. Just so you know, I had to google to get your corporate contact information.