Enterprise Rent-A-Car Reviews

Well, I return car with 1/2 tank of gas, that is amount I left with. Them my AX bill comes in and they have charged me $371 in extra above the $380 the insurance has paid. Could not believe this bill, charged for gas, charged additional for the Murano (premium which I was to get). I fought this however, they are known for this. NEVER WILL I GO TO THESE CROOKS AGAIN. I was warned of this by my sister, an insurance agent, as they no long do business with Enterprise.

At last my friend showed his NJ driving licence, but they are not ready to give at the same price as I booked. They charged me extra amount and they made me to take mandatory insurance. Actually the car which I booked is only 45$ but at last I took with $103. The car which I took is also not in good condition, it's damn worst, even AC was not working properly. I rented a car from Somerset St., Edison, NJ. I am totally disappointed with their service, I will never take car from Enterprise anymore and I will never allow or refer my friends also.

I also have her option if she can modify address and change address so we can get from somewhere else and she said no to that as well. She is very very rude, arrogant lady. Just because of her I spend $20 for cab to pick up car and $20 I will give tomorrow when I will drop off. What an stupid service she gave us. I would not going at this location ever and not booking car from here. They have free pick up and drop off still I end up paying $40 to cab. Very disgusting service, unprofessional behaviour. She disappointed me so badly, never going there ever again. Stupid lady.

Also when I asked her at 5.24pm can I talk to someone else there or manager and she said there is no one else and when my husband went for pick up at 5.45pm he asked for especially her and she wasn't there. Some other lady helped. What a liar she is. I hope this complaint goes to that location and manager take some step against it.

The manager thought my inconvenience was all a big joke. I had to let him have it at a certain point because I was very disappointed that the trip to check on my brother was not to be and it seemed like the manager did not care. By the way, four other stores were called with no results. Not even in a close by state were there any cars available. Why make a reservation?

So she replies that she understands. "No one really gets it anyway," she says. I start checking my credit. Trying to better myself. Put my big girl pants on. And what do it see looming over me... a big delinquency from the ENTERPRISE insurance bill I never paid in full (because I asked to be taken off it). Probably not worth the fight. Not that I didn't call them regarding it. But what can I do? Guess I'll just pay the approximately 250 bucks and watch my score improve. IF they report my payment to the credit bureaus. By the way, what do you do if you pay but it is never reflected in your credit report after a long time - a year?

On top of that the first form of a contact I received from their company was a text. Message stating I needed to return their vehicle with 3 1/2 hours or they were calling the police and reporting it stolen. I immediately called the number they texted from and let them know I spoke to my agent and he has a different claim number they can use to clear any balance and cover me until the body shop is done. Chris ** said, "No he didn't care that I needed to have the vehicle back or he was calling the police." Do NOT do business with these scumbags. They'll rack up charges, not notify you they are doing so and then threaten to call the police. Worst experience ever and I'll be speaking with their corporate offices. I've kept the text message screenshot.

A couple weeks in my rental was impounded because Enterprise did not send my accident report to the DMV within 10 days getting my license suspended. So when I got pulled over not only did I get arrested but everything I owned was in the vehicle. I got out of jail a couple hours later and asked Beverley Hills police department how to obtain my property and they said that I need a rental agreement to show I am the renter. When I called Enterprise to send my rental agreement they refused and said that they will send someone from corporate to obtain the vehicle and I can proceed to get my belongings from them. I didn't want my stuff in the hands of anybody else and pleaded to just send it over and I can get my belongings and they can take the vehicle back and they still refused. I kept calling to see when they would come get the vehicle and nobody could give me any answers or direct me to someone with answers.

I ended calling down to the tow company to find out from them the car had been returned to Enterprise and I was never notified by Enterprise. I called and called and called Enterprise just to be told they had no clue who had the car and no one to contact on where the vehicle was at. They kept saying, "We are going to email our regional manager" and I never received a call or anything. I called every single day for two weeks straight to get nowhere.

Two and a half weeks later this lady went on her own to search deep into what was going on just to tell me that when they received the car they did not send any of my belongings to lost and found but they sent the car to a auto body shop and another third party place to have it cleaned with all of my belongings still in the car. Everything I owned was in the car and when I told them I was coming down to claim my belongings the whole cabin of the car had been cleared (I had stuff everywhere in my car) and only my underwear were left in the trunk. I had four duffle bags full of clothes, a Vizio television, my cellphones and a bunch of miscellaneous items ALL GONE!

Now Enterprise is telling me even though they refused to let me go in the car that they are not liable for any missing items. I own absolutely nothing now and have to go through court just to even obtain my license back for their mistake. It absolutely hurts me more than anything that everything I owned and worked hard for can just get taken from me and Enterprise will just shrug it off and say, "Oh well we don't care". Not to mention I paid 1200 a month for this rental for three months. So I overpaid you guys and get a slap in the face as a return. This hurts and all I'm left with is this pain and some underwear. I have literally had to live with the clothes I had on my back and the underwear left in my trunk and nothing to compensate for anything I owned.

A month after returning home I started getting a call from a rep in PA that was extremely rude stating I dented the front bumper. NOW I got a collections letter. I did not dent this bumper and even called the president of Enterprise to get this resolved. To this day I haven't heard anything else from Enterprise. Just now a collection letter to deal with. If I damage something I would pay but I did not do any of this damage. I asked rep to look at prior records and of course they won't because they are blaming me. So with this being said wonder how many times they have collected on the same bumper.

Two days prior to renting a vehicle I spoke to manager Brad at Enterprise on Michigan St in South Bend. He quoted me $159.75 which included the insurance for the price of a midsize vehicle. He guaranteed me the day before the rental that I would receive a Altima Nissan or a Chevy Malibu the day of the pickup a vehicle. I came hour early and he said it wasn't arriving yet that I had to come back at 3:30. When I came back at 5 come to find out we did not have the vehicle he guaranteed along with not the price guaranteed try to charge me $280 instead of 159 also they added a 15% markup because of the card found that the manager Brad have lied to me about the price along with the vehicle guaranteed.

This was the worst customer service I have ever encountered for car rentals. I then want to National Alma in the Airport was very well taken care of including a cheaper price and was out the door with the rental within 15 minutes of arrival. I will not recommend Enterprise in South Bend on Michigan Street to anyone to use. They do not walking in integrity or great customer service.

Well 2 o'clock came and went, I called at 2:30 and Location Manager ** said he had no pickups that day. However after actually checking there were pickups (the location opened at 12 he hadn't checked in 2 hours of opening). He told me, There is no way anyone from my location is going 50 miles. I informed him that reservation had told me his location was approved for 50 mile pickup. He said he didn't care what they told me, no one from his location was going over 10 miles to pick anyone up. (Keep in mind we're stranded, in a Very small Beach town.)

At this point I called customer service and spoke with a supervisor who called **, she said there was no excuse. She apologized and said, "This is Not the way Enterprise does business." And his excuse to her he was working alone, we know that wasn't the case. But, all the apologies in the world did not help. We were totally stranded, and told we would be picked up, and not only did they not come. ** Was beyond rude!!! We had to call our son in Atlanta to turn around and come back. They had left earlier.

Our son had to drive my husband an hour in awful storm, as I am disabled. ** the location manager didn't care I was disabled and we're stranded. That was our problem to get there, he said over and over no one at his store was driving 50 miles. He didn't let them go over 10. They made it to the location (1-hour time difference). ** checked out my husband and told him there was a location in Port St Joe after all. What a surprise, why didn't reservation or ** just tell us there was a location not 10 minutes from us. ** told my husband I was covered to drive, (she didn't have my license so how) yet she didn't give him a copy of the contract. And she told him the dent above the wheel well is not as big as a golf ball so they're not worried. They Know Its There.

** said, "I will email the contract to you," she did the whole order on her tablet, keep that in mind. She had my husband enter his email address, and would email it to him immediately. My husband arrived back 3 1/2 hours later, it took her forever to do the contract on her tablet. My husband checked when he returned No Contract. And of course they were closed by then.

Our insurance company needed information of the rental information. Since it was a weekend, and no contract we had to wait to have our car towed, no information to give insurance company. It would be 2 different deductibles if they didn't do it all at the same time. As 2 different departments handle mechanical breakdowns.

So 9 am we called Enterprise office at 2024 W 23rd St Panama City where the very rude ** said he was manager. I have never had anyone speak to me so rudely, total lack of professionalism and Zero Customer Service. His only worry was himself and stating over and over he was the manager. After the 9 am call to Enterprise for the contract we were told they were emailing it. Hours later still No Contract from Enterprise. I called and spoke with **, I told her we still had not received the contract, and I ask if she could please send it.

** said, "I don't have access to log on a computer." OK you just took my husband's information the day before and told him she would email it immediately. She laughed, and said ** would handle us. I told her, "Look the body shop is going to be closed. We need the contract." She said, "I don't have log in information to get on a computer." I was very upset, at this point you could easily tell they were withholding the contract on purpose.

I again called customer service and spoke with Another supervisor. Again I was told this is not how Enterprise does business. Well it obviously it was exactly how Enterprise does do business with managers like ** and **. The supervisor put me on hold and called the office, they would be emailing it right out. I told the guy I spoke with, "No. I will be staying on the line until I actually receive the contract."

Finally at 3:33 I received the email, I guess to be ugly I received like 5 copies of the email about 5 minutes apart. Reservations and ** told us there was no issue dropping the car off at another location. Of course when we called they said there would be a 50$ charge to drop it off at the Port St Joe location 10 minutes from us. My husband spoke to a lady (who is store manager for Tuesday) so who knows who the manager actually is at this location. After my husband told her ** said there was no charge to drop at another location. She graciously reduced the no fee to $30.00.

I have to say we have always in the last 35 years used no one but Enterprise and always ask for Enterprise through our Insurance company. I will Never rent another car from Enterprise since Enterprise chooses to hire rude incompetent people to work for them. This cost us an additional $680.00 on the rental house. Because of the incompleteness of the reservations made at a location an hour away from us. The failure of Store location manager ** to follow proper store procedures and check to actually see if he had a pickup when he opened the store. Not 2 hours later when I called. And **'s failure to just tell us, yes there is a location right near you. Port St Joe is his next location on West Florida coast. And the antics of the store staff it has cost us over $850 plus 2 days of work.

All I can say is BEWARE of any dealings with Enterprise Rent A Car. What reservations tells you is not even worth the phone call. And their slogan ''We'll pick you up'' even from a location authorized according to reservations and the supervisor at Customer Service to travel up to 50 miles. Don't count on Enterprise Rent A Car. They won't pick you up, they will leave you stranded.

Thanks to Enterprise rent a car and their employees. That was a perfect vacation for me to recover from my surgery. Ended with 2 days of total hell, my cast got wet, my incision is infected from getting wet and our stress level is worse than before we left Atlanta. So don't think just because you used Enterprise Rent a car in the past you can trust them, call someone else, call anyone but Enterprise Rent A Car and stay as far away as possible from the 2024 W 23rd St Panama City, FL location with employees Manager ** and **. They will talk to you awful, laugh at you while they play games with your life and not give a second thought to the lives they impact with their childish games. So buyer or renter in this case beware and run as far from Enterprise Rent A Car as you can.

I could go on and on and on about how OUTSTANDING THEY ARE AMAZING but what really stands out the most is after I get the rental and I receive a call thanking me for renting at the establishment and then they ask me if the car I rented is up to my expectations and If I need anything or if I am having any problems. I mean WHAT, THIS HAS NEVER HAPPENED EVER TILL NOW. If I could I would give them millions upon millions of stars, great job, good teamwork and thank you Enterprise for making my family so welcome and a part of your family. If I could, I would promote and give out bonuses to these men and women. You all are definitely a welcomed part to my life. And thank you, I appreciate all of the professionalism that I receive each and every time!!!

I'm still flabbergasted and extremely pissed that my insurance paid it! And even though they deemed it not my fault with no evidence of impact, Enterprise is still demanding my $500 deductible with a threat that I won’t be able to rent a car from them or the sister companies until it’s paid. I would laugh if this was funny. Believe me Enterprise I won't be using your company EVER again and I plan to make sure I tell anyone and everyone that I know who are even thinking of renting a vehicle from you of my experience and to read these reviews from people like me who you have scammed with your shady business practices of false claims!

This is obviously a B2B issue with transparency to the customer whose money is still not in their account as agreed once liability was "picked-up" by the person who hit you in an Enterprise vehicle. Here is some of the documentation documented and still no one will send me anything on where my refund is actually: DRU Rep: Kiana - Enterprise claim no: ** damage recovery unit: Maxine claim representative: Sep. 20th, 2017 at 12;04 PM. Scott **: ** of Encompass Auto and Home Insurance: claim number: **:

Stated that she hasn't a corporate phone number and address: 15 min. to call the FCC for transparency into why my funds are in their account after the release back into my account by Onya, in the DRU Enterprise department has lost dropped the ball and states that it is the responsibility of the branch to handle the return of the funds their way. When I stated that Samantha already told me that she spoke with the branch manager and the corporate office would be returning the funds back to my CC/DC left me without a contact number until today after spending: 15 min. on the phone with Maxine in Enterprises claim department about where is my confirmation of this return going to the corporate office and why I can't have proof of this? I was give no rationale except she will give this information to me now although this was the reason for my call initially.

I am emailing corporate/complaint: Office Line: ** // 1-800-261-7331 and supervisor. Email address: Enterprise contact Information: ** FCC needs to tell me be informed of this gray and nontransparent area in practice with the B2B banking industry and holding of funds that was to be returned once the liability as Onya confirmed was covered by Encompass Auto and Home insurance by Mr. Brian ** that hit me on Sep. 1st, 2017 and the vehicle inspected on the 5th has no confirmation of anything related to my account documented. Email was done to the branch on Sep. 14th, by Onya, and is to take (3-5) business days for processing to my account and that my bank may have another processing time.

My complaint: I have been told that these steps happened without confirmation numbers and or documentation. I want the documentation of these request sent to my email with the same dates and time to verify the steps taken to refund my account and how the refund was to take place with the date and time a policy on this refund.

I have requested the transparency into the refund and haven't to date received any proof of the processing back into my account for processing my refund. Please forward me all the conversations and the steps that are to process this refund. Question: What do you think should happen to this agency as they keep a hold of the funds from my account?

BTW when I returned the van it was in full sunshine... Only way to see it! They charged me $500 (my insurance deductible). I decided to take pictures for my own record. Here's where the scam happened... The dent on the outside was directly behind a reinforced column inside the van. There's no possible way anything from the inside could cause damage at that point!!! When the manager was inspecting the inside of the van with the little golf ball sized card, he was measuring something that WASN'T EVEN THERE!!!

I told him I had had a lapse in coverage the day I wrecked but was currently covered. He called and verified with the girl’s insurance that they would cover comprehensive so I could get a car since mine was not safe to drive. Twice he asked them "are you sure???" She didn't have coverage the day of accident and again her insurance company said yes. He verified with my insurance that it was valid as well but also thru I comment he needed to alert them I had a wreck before I had them as it was his job.

Afterwards asked if he could run my debit card for a dollar. I told him I could give him a dollar or he could run my card for 43cent but bank was already closed so I couldn't deposit it and it was a holiday weekend so I needed him to run my card for .40 cent (which is at the company's discretion to do less). That way I wasn't driving my car which was unsafe all weekend. He told me no so when I asked for the manager and informed him that he was friends with the girl that hit me, tried to discourage the insurance company to not give me a car and had made me feel less that crap on the bottom of his shoe and I needed them to help me run less on the authorization hold (proof in itself if they have a option to do less if it's at their discretion and they knew not doing so would leave me in an unsafe vehicle. It's definitely them just picking on me because they can).

The manager (**) said “Well mam, honestly how do I know you are not going to steal one of our cars? I mean honestly it's a red flag that do you not only not even have a dollar in your account but you also had a lapse in your coverage.” (I've never been so embarrassed in my life. I've never been accused of being a thief before especially by a place I was giving business).

I know I had a lapse but I also just lost my job of 14 years as we'll have just graduated from trade school last month and things are tight. But anyways of course I was upset who wouldn't be. I called him a ** for talking to me like that and the manager said “Well not only will I not rent you a car but I will also make sure you can never rent from Enterprise.” Immediately after leaving the store I called the girl’s insurance to inform them they wouldn't give me a car and I was treated like a thief. He put me on hold (talked with **, Washington Erie headquarters first notice of loss department) to call them himself only to come back on the line to inform me that the manager wouldn't let him speak, kept over talking him and saying horrible stuff about me.

Not only will I never go back to Enterprise, I guess my only option is to get a hold of my lawyer Tuesday to let him know what happened and hope that he can help me get these horrible employees out of the store so they don't discriminate on someone else or treat another customer that way. If they only knew what they did to me emotionally. Everyone has hard times at one time or another in their life but how dare them talk to customers like - I have never in my life felt so low in my life and I definitely didn't deserve that.

The one good thing I can say is that they were very helpful in getting the charge taken care of. Now here I am, a week or so since I've returned this rental, and have had a bill for almost $60 snatched from my account for tolls. The actual tolls, which were not covered by the insurance, amounted to $38, but each individual toll was assessed an almost $4 fee, with them capping off the charges somewhere around $20-30. Their customer service agent asked me if I would like to have my e-mail added so that in the future they could automatically send me an itemized bill for my tolls... I hope to God I never, EVER have to use Enterprise again in my life, and NO I would not recommend them to anyone else.

I told him that it was hardly noticeable and could have been realigned with a slight bit of pressure. I half-jokingly offered to do that then and there. In any event, I agreed to have them add the 700 pound charge to my card, from which the repair would be deducted. Once the repair bill was satisfied, Enterprise would refund the balance to my card. I was given a report number, contact information for the repair unit, and contact for the branch manager. Around a week after turning the car in I emailed the repair unit asking for a status report on the repair. No response. I sent a second request 5 days later and was told they were going to check. I waited another 5 days and sent another email to the repair unit, with a copy to the branch manager. Two days later, August 23, I received an answer to the effect that they STILL couldn't give me a status report, but that rep was going to treat this with urgency.

Not having heard a word further, I contacted Enterprise corporate office, Escalation Support, Aug. 28. I was told they would reach out to the regional office responsible for Leeds-Bradford airport. I heard nothing, so contacted the same office yesterday, September 1. The rep there confirmed that the Aug. 28 inquiry had been sent... but again, no response. This rep said he was going refer my complaint to the corporate office. I told him that if I didn't hear something very soon, I would contact my credit card company and rescind the 700 pound charge. PERIOD. I WAS a loyal customer of Enterprise, using this company for all my car and van rentals exclusively. No more.

I was called into work early & I work til 8/9 p.m. No Enterprise rentals are open then, according to **. So, my concern was, I have to have a car to get back & forth to work, I asked him what my options were to return the car on Sunday instead, when I am off. He proceeded to tell me, if the car wasn't' returned today, that was my problem, not his!!!! Wait, I have no other options??!! Isn't this a rental car business?? No other customer has ever had work/scheduling issues & had to extend the rental 24 hours? So, I want to make sure I understand this correctly, Enterprise is a car rental place, that profits off of renting cars, yet there are no other options for me to keep the car for 1 extra day??

He was aggressive in tone, frustrated, unprofessional & a bully. Not to mention, the car had a flat on the way home, that I had to change myself, in the dark, once again, no one told me there was a service number I could call, in case of an emergency!!! The whole experience, has been overwhelmingly upsetting!!! The sad part is, I was off Sunday, Monday & Tuesday & a nice ride to the beach in the convertible rental, may have been an option for me. NOT NOW!! I WOULDN'T SPEND A DIME WITH A COMPANY WHO'S CULTURE ACCEPTS THIS TYPE OF HOSTILITY & NO CAN DO ATTITUDE!!! 1 last point, the car smelled like puke!!! Smh all in all, horrific experience!! I will make sure to take my future business elsewhere & If I was ** district manager (as I am a training manager) I would listen to the tape of my customers experience first, then I would fire him ASAP!!! Bad business all the way around!!

The day after I returned the van those charges were still pending and the $98.** hasn't been charged yet. I called them. I was on hold for a very long time. I guess phone customers don't matter. So I called customer service. They said the hold would take 3-5 business days to clear. Of course Monday is a holiday (today is Sat.) so I could possibly have to wait for over another week to get my $500.00 back since there are only 4 business days next week. I told them this was not acceptable and that I would take my business elsewhere next time.

I have always rented from Enterprise but this is my last time. They never wash their windows and you can't tell until the sun hits it. Every time I rent a car from there the windows are filthy. Did I say FILTHY? I've said something but it's always the same (filthy windows) when I rent from them. This summer we have rented 3 times from them. This is the last straw. I recommend NOT using Enterprise. They are more expensive than others too but I use them because they are closer. I'll drive the few extra miles from here on out.

No it didn't happen. He just transfer us to someone else. The lady stayed on the phone for hours trying to help us. 736.00 for a week and half full of hell. I miss a very important meeting that next morning due to non-professional agent didn't do his job incorrectly. So I called customer service and they tells me I can't rent a car for them any. I want my money back and I'm going over someone head about the treatment. I'm a paying customer. I have right to complain and if anything happen to the car that why I got full coverage. But this is on their end, and the manager get mad and put me on a don't rent from them.

I been renting cars from Enterprise many years and my clients. All that for change as of today. Since this new crew came into all I been getting hell and **. I never had a problem if I did the assistant manager will personally called me and solve the solution. Not to put me on don't rent list due to I spoke my mind and complain on how unprofessional. Had to use this number cause they won't let me get into my account. The manager knew I was going to complain and go to a higher authority.

We find a nearest Enterprise which is approximately 11 miles. We called and they started asking about if the reservation is about Business or Leisure. As soon as my wife starting explaining the situation, the lady in Lavonia, GA office asked her to hold on and she needed to talk the Manager. She came back and she said there is nothing available in their location!!! We know it was a liar because she asked about what type of reservation when she picked the phone first.

She said the nearest location is Greenville SC Airport. We drove back 50 miles to Greenville Airport. There they tried to blame the blowout on us. That was ridiculous. Back to Alabama to return the Rental car, the assistant manager in Madison Blvd office just said they are not responsible for a blowout tire of a car we rented from them. The moral of Story, Choose another rental car instead of Enterprise, everything in their motto (choose us and will pick you up is a liar). They will transfer your call from office to office until you get tired.

Due to Enterprise's inability to provide the service I had booked through Kayak we were stuck with the costs of many telephone calls using a UK mobile and Taxi fares. We eventually managed to get a car from Hertz who were very helpful and reliable. Thank you Enterprise and Kayak, you wasted a day of my holiday and cost me over $100. The rating above of one star is too high but there is no option for no or minus stars.

I originally called the Bishop, CA Enterprise at 11:15 a.m. on Friday, August 25, 2017. I advised I was in Big Pine, CA, which is about 15 miles south of Bishop. The agent stated she did not know where Big Pine was. I said, "how can you live in Bishop and not know where Big Pine is?" The agent described that she had moved just three (3) days ago but needed to get out. She put me on hold to determine if I could be picked up. I told the agent specifically I was at the Shell station in Big Pine. (This is a small town, maybe 30 storefronts on one road. There is only one Shell station. I also gave the address.)

After the hold, the agent came back on the line and told me, yes, I could be picked up, but it would take an hour. I said OK and waited. At 11:23 a.m. I received an email verification from Enterprise, which I thought was very efficient since I didn't give them my email. Seems I am a member of Enterprise Plus Loyalty Program. At 11:41 I received a voice mail from Daniel advising me that a sedan was not available, only a pick up, and that it would be provided at the same cost. His only instruction to me was to call if that was not OK. Hence, I didn't call.

At 12:24 p.m. I started making calls to the Bishop office because no one showed up I couldn't get anyone to answer. I called the Enterprise 800# because no one was picking me up as promised and I couldn't even get Bishop to pick up the phone. I spoke with an agent who escalated me to a supervisor. They couldn't get through to the Bishop branch either. I was told emails were being sent and the situation would be monitored.

At 1:02 p.m. I finally got through to the Bishop office and spoke with Adriana. She said she was the supervisor. She advised that the office was closed for lunch between noon 1 p.m. I asked why isn't there an announcement stating that, and how come the main office didn't know that? She had no answer. However, she advised that Daniel immediately to come pick me up. She appeared to know where I was as she did not ask. I stated I had been waiting already for almost two (2) hours, and I wanted a definite time of his arrival. I was told 20 minutes.

At 1:28 p.m. I called Daniel, as I had his number in my phone from the truck for sedan issue. He said he had not left yet but would come get me right away. He didn't ask where I was either. Hence, I assumed he knew. Someone does not say they will pick you up if they do not know where you are. However, at 1:38 p.m. Daniel called me asking where I was. I said the Big Pine Shell station, just like I told the agent at 11:15 a.m. He said that was too far, and that I would not be picked up. I advised him that three (3) different agents, including himself, promised me I would be picked up. He said, sorry, too far, against the rules and hung up on me.

I was obviously quite livid. I spent the next 40 minutes trying to thru to the Bishop office, or the main Enterprise number. Bishop never answered. The main Enterprise number first sent my call back to the non-answering Bishop office. I called again, waited for a supervisor, who advised that the Regional Office would deal with this, but it wouldn't be that day. I was advised I would be contacted by them on Monday, August 28, 2017. I asked for a number to follow up with the Regional Office, but was advised I could not receive that information.

I have never received the promised contact from Enterprise Regional Office. Hence, I contacted AAA at 2:15 p.m. to have my car towed to Bishop so I can it at a place for repair or sale and get the rental car. I was told by AAA it would be 3:30 p.m. before they could pick me up. Obviously, if I was told at 11:15 a.m. that National would not pick me up I could have saved three (3) hours! I was very concerned because I still had a long drive ahead of me, and did not want to be driving through the mountains at night. Hence, the reason I left Devils Postpile beyond Mammoth Mountain at 9 a.m.

At 3:15 p.m. AAA called me and said it was going to take another hour. I advised of my plight, and that Enterprise was closing at 5 p.m. Hence, they were nice enough to provide the ride to the Enterprise office. When I finally got to the Enterprise office, and after doing the paperwork, a young, slovenly appearance young man introduced himself as Daniel and asked how I was. I explained not good, going over the litany of problems discussed above. He first said to me, "you didn't call back to confirm about the truck, so I didn't know if I was to pick you up." I said, "your voice mail said to only call if it was not OK." He looked at me sheepishly.

I then complained that Supervisor Adriana and Daniel, on two separate occasions, said they would pick me up. He said "we didn't know where you were." I said, "why would you say you would pick someone up if you didn't know where they were." He had no response. As we walked around the truck Daniel told me he would give me an extra day free and 20% off. He wrote that down on contract. I told him the extra day didn't matter that much. He said I would have to return the vehicle to LAX, which I said was OK because it was not that much further than the Marina Del Rey office. I did not use the truck for any purpose but to ride from Bishop to my home.

When we walked around the truck we only examined the body. I asked Daniel if we could go inside and change the amount on my credit card, and he told me not to worry, he would do everything on the computer. He then circled the 366.19 at the bottom and told me with the 20% off the price would be about $200. I did not understand his math at that point, but accepted his representation.

Because of all these circumstances I had the most uncomfortable experience of driving in the mountains entering Los Angeles downhill at night. Let's say I was not singing Enterprises praises at that time. When I returned the vehicle at LAX on August 25, 2017, I was advised that there was 20% off in the computer for the rental, but not the drop off fee. While 20% was inadequate for the horrible inconvenience caused to me, and I intended to write for a larger discount, or even a waiver of all rental charges. LAX advised it appeared that it was only applicable to the rental

$12 off for having to wait for 3 plus hours and not even be picked up. That is quite an insult. When I checked in at LAX I was advised there was a small pebble rock damage to the windshield. I said, yes, I noticed that about 5 minutes after driving away. I explained that we only examined the body of the car, the windshield was not involved.

I was told that the Bishop office would call me on Monday, August 28, 2017, to deal with all these charges issues, but of course, I never received any call. Each time I call Enterprise I hear how important the customer is and how Enterprise will pick you up. However, this is all quite false. Enterprise told me the Regional Office would contact me. That is false. Enterprise told me the Bishop Office would contact me. That is false. Enterprise told me three (3) times they would pick me up. That was false. Enterprise told me about $200 would be taken off the bill, which I do not yet know is false because I have not been contacted and the full amount, including the security deposit, is still pending on my credit card.

Corporate office apologized a dozen times for the Boise airport enterprise and their manager. They acknowledged a dozen times that he was flat out wrong. Even the escalation department could not understand why their manager did nothing to resolve an error on enterprise part. They couldn't even get the guy to speak with them on the phone. He literally went outside while they were asking to speak with them so he wouldn't have to talk with them. He refused to take the phone. I have a video recording of Zach that I would LOVE to send to the district manager. THIS IS NOT some gray area where there must be more to it. Just a couple of boys behind the counter on a power trip...

Corporate office was helpful and professional and took care of things in a matter of minutes but management at Boise Airport won't lift a finger to help when they mess up... Manager needs some training in management. Zach got thrown under the bus by his manager. He didn't even know what he was supposed to be doing... Zach stepped in and made a situation that was 100% resolved into an issue... Again. It was to the point I recorded it. I WOULD LOVE TO SHARE THIS VIDEO.

Then just 4 days after renting the car I bought a ** car at Enterprise!!! I then turned their car over to my salesman who had it returned right there on Atlantic Blvd. So I called the scumbags at the location I had rented from a few 5 days earlier on my birthday on August 11th to let them know what was happening and again asked if I should move my car and was told no so I said I'd get it as soon as I could arrange something but the disgusting losers had already had my car towed on 8/14/17!!!

The Enterprise salesman gave me a ride to that location on Friday August 18th so he could evaluate my car towards a trade-in only to discover my car was missing and the little ** who I dealt with was just total trash!!! The poor salesman took me back to the sales location where I waited for well over two hours for two separate calls from the area manager who has to be the world's biggest scumbag to see how he was going to fix this **!!! It turned out he would do nothing for me!!! In the meantime because of you pieces of garbage my cars has been impounded as of now for 12 ** days!!!

There is apparently a mangled sign about towing at only one of the entrances and it was the one I didn't use. Not that I would have even noticed it since every time I've ** rented there over the last 15 years I have left my car right there in that parking lot!!! Disgusting filthy trash who have completely ** up my life!!! And get this!!! 9 days later and no response from reporting it to their corporate headquarters!!!

When I returned the car over a week later, they said the printer was still not working and they would have to email me the receipt. It took about 20 minutes for the email to arrive at which point I was home. When I saw they overcharged me, I called the office and they said they would refund the difference immediately. When that did not happen, I went back to the office and they again said that the difference would be refunded but it would take a few days to process. After a week, no refund.

I contacted my credit card company and disputed just the amount overcharged. During the investigation phase, Enterprise charged me AGAIN. My credit card company said this constitutes fraud, canceled my card and sent me a new one with a new number. I later received a letter from my credit card company saying the matter was now closed.

Now this Enterprise office charged me yet AGAIN! When I called my credit card company they said the merchant can resubmit a charge through Mastercard even though the card number has changed. Now I'm on the phone with my credit card company again and they are suggesting I file a police report since they keep running my card with no signature.

But he said "we will transferred it back to your credit card after expertise report." I said OK to them cause normally just polishing enough which cost max 50-100 euro. 3 days later they have send me a expertise report which say 1420 euro, just for a small scratch!!! (It could be seen from the picture below) Will I have to pay for this?

I have no idea where it happened but it was a slight scratch that would have fixed with a simple polishing process. I feel like that I have robbed (overcharged) by Enterprise and there is nothing to do cause they have signed me some documents which was written in German. It should not be so easy to take customer money and lost the company respect! Cause It is not the only rental car company and that's why I will never rent a car from them again. It is just a ridiculous. The calculation method and price they have charged to me.

When I received the refund from Enterprise for the excess amount on 17 Jun via my credit card, I was shocked that it was only GBP 28.50, ie the repair costs for a small dent was GBP471.50. I did not receive any statement on the repair charges. Followed my queries on the exorbitantly high repair costs, some pictures of the car taken on 9 Jun (one day after the car was returned) were sent to me. I was very angry to see that some pictures showing other serious damages to the car (other than a small dent). I then realized that I was bearing the repair costs for other serious damages caused by someone from 8 Jun 0741 to 9 Jun.

Again, I communicated with Enterprise requested them to investigate the case. Their reply was that the vehicle was not damage when I took over, so the damages were caused by me! It is ridiculous! Why should I be responsible for damages caused by others? I appealed again on 12 Aug to request for acceptable explanations or to reduce the repair costs significantly. I also indicated that this issue is still outstanding since I first communicated with them on 8 Jul and I do not wish to drag it further. I requested for reply by 16 Aug before some other appropriate actions are taken. To date, no answer from Enterprise. Where is the justice to a tourist to UK? Perhaps Alamo or RentalCars might want to help us. Thank you!

Worst customer service ever, no courtesy of even picking the calls to respond. I had complained to the area manager were no proper response were given either and told since it was not within radius could not pickup. Giving false information and irrelevant collecting the customer information. This is not the first event, it has been third time happening consecutively. I would never recommend or suggest such an center for rental cars even offered for free.

We were stranded in a sketchy neighborhood with all our luggage and no help. They had to send someone from a 3rd Los Angeles satellite office to pick us up. It's now been 1.5 hours waiting. We get to third enterprise office and they give us a dirty, cigarette-stink smelling car with filth dripping down the windows, stained seats, dust everywhere, scratches and dings. We had no choice but to take this gross, dirty car because by this point we are late for our client appointment. Nightmare. Airport rental cars and Enterprise need to refund my fee to make this right.

Then on Wednesday night something told me to check the contract, and I couldn't believe what I was reading... on the contract it says I have to return the vehicle at 9:00 am, THAT'S ONLY 24 HRS plus the overnight of course. So I called them and they said, "No, that how it is: you got on Tuesday, Wednesday, and Thursday... That's 3 days. You took it on Tuesday evening, the evening next day is 2 days", I said, "That doesn't make sense." Took the car back, never set my feet in that place again, I'll get Uber or Lift next time.

I spent about two hours back and forth on the phone and was told wait 2 days for the $28.13 to be credited to my account. I waited three days and still was missing that funds. I drove to the office and demanded all paperwork that was involved in the transaction. They gave me a copy of the difference and promised it would be in my account. I finally had this issue resolved when my money was returned the next day. That was my thinking until 2 1/2 months later I check my account on August 10, 2017 and found a charge from Enterprise Auto in the amount of $26.42.

I immediately called the local branch and stayed on the phone for about an hour while they check and finally told me there is nothing showing of any charges from their end. I can dispute it with my banking institution. I did that and have since change my Debit card information and have to wait 10 business days for that funds to be returned to my account. The sad thing is if I had the capability to take money from their account I would be still sitting in jail on some felony charge for stealing. I am still waiting for my new debit card and have to drive to the bank for cash withdrawals for everything I do.

I then returned the large SUV to downsize for expense reasons and was again told "sorry we have no smaller vehicles at this time". Enterprise did waive the upgrade fee however it still costed me extra gas money. Then after all this I received a smaller car several days later that needed an oil change and fluids. And I returned the vehicle to Enterprise "one stop shop" that All in the same room has GEICO, Enterprise and a body shop. Ten days later I was contacted stating that I needed to return my vehicle which I had already done. I informed the lady that I had already returned the vehicle. I had been told by the body shop that I could "unload my personal belongings and leave the keys in the vehicle" because it was pouring down rain and they would "take care of it".

Now we are 19 days later and I'm fighting Enterprise for my $200 security deposit because they have in house communication errors and this is somehow my fault!! And on top of it they say I "technically owe them more money" and "someone is responsible for the 10 days the vehicle sat at the collision place" WTF!!! All of this on top of a collision that was not even my fault and has already costed me over a thousand dollars between car rental and a collision deductible. Thanks for making an already horrible situation even more stressful.

A few days later, I return the car to the airport and right after I clear security I get another call from my agency. She tells me that every single charge was still on there PLUS a fuel charge. She called the local agent where I was and explained the situation to them, and how their agent assured us that those charges would be removed, and even gave the reference number. The person to whom she spoke grudgingly removed the charges, but said that I had not filled up the car before dropping it off. I have a receipt that says otherwise.

I get misunderstandings, and I get that things sometimes fall through the cracks. But refusing to take off unauthorized charges AND flat-out lying about the fuel? Inexcusable. I know that my agency only spends a few thousand a year on rental cars and that we don't make a huge difference to them, but I am still going to find another company that will appreciate the money we spend and not try to jerk their customers around.

I wrote on my receipt - do not submit to insurance. They did. I denied the claim. When I asked for a copy of that receipt later, my note was not there. Many missed phone calls, no estimate provided. I am in meetings almost all day every day. When I call Enterprise claims my person never answers the phone, I leave a message, get a call back in the middle of the day 4-6 weeks later. I even took the day off twice and left a message "took tomorrow off call anytime". No call. And repeat. '

Fast forward 12 months or so later to today. When I went in to rewrite the contract for the next 30 days, I had to choose pay $800 for the "damage" or be denied a car. I refused to pay the $800 (the balance for my insurance deductible. Not the total amount that they came up with for the car that was sold and for the estimate never provided to me). They actually let a loyal customer, a female traveler, stranded without a car in St Louis on a weekend. Amazing. I Ubered back to my hotel. I suppose I am now on a no serve list or something which means I will also be denied all of the points I have accrued. Truly unacceptable way to conduct a customer-centric business. Now, which rental company is looking for a $10-12K/year customer? It WON'T be Enterprise. Tell all of your friends. I will be.

We have used them many times & this is the first time they have jacked us like this. 2 years ago we took a month long trip. The car cost us 750 for the month & no extras when we turned it in & now they think they can get away with a compact car with full size price. We will see about this... The car was a 2017 Hyundai Accent 4se ccar sxm t@2029374wv Gray Me. It was in my Husbands name. We will not use them again... We will go buy one or use a different one...

Nam

Original Review: Aug. 10, 2017

We rented a car from Enterprise in Salt Lake City for our road trip from June 30 to July 6 in Yellowstone. We bought every kind of insurance that it offered, including the roadside assistance. It was a car with 35k mileage, and at first it was driving okay. After we had a hike at Grand Canyon of the Yellowstone, we got back to the car, and the brake did not work.

Fortunately, we just started it very slowly from roadside, and I managed to stopped the car by emergency brake. It was remote in the National Park, and Enterprise couldn't go there. They said we could use a towing company, paying for it and they would reimburse us later. The car was not safe, and we got them to replace with another car, but we had to tow the car to West Yellowstone, which is about 50-60 miles away from Grand Canyon of Yellowstone. We paid the towing company, and Enterprise has not reimbursed us back after more than a month!! Enterprise is a company that you could not trust!

Twenty minutes LATER I received a phone call from this office to tell me that they had NO CARS! A waste of my time and information. The agent should have told me that they did not have any cars available when I called. They would not get a car from another location and wanted to put me on a list for a future rental. NO WAY, I will not recommend this company as they have lost my business. I called corporate and spoke to an employee regarding matter and was NOTHING she could do. I asked for a Division Manager or someone in charge and was told that person is not available... What a way to run a company.

And on my way back when I dropped the van off I asked again if my reservation and my requests were still good for the week later on the larger SUVs for my trip to Florida and everything was fine until I showed up to pick up the vehicles, they weren't what I asked for and when I asked who I believed was a manager named Sylvester he said "You should know that this is what you get and this is what we have. Take it or leave it, because you never requested a premium SUV." Even though he saw the notes on what exactly we requested, he still gave me a HORRIBLE ATTITUDE AND WALKED AWAY leaving someone else to try to help me who wasn't gonna do it. There is a huge reason why I specifically requested it. I have a couple witnesses that can testify the same thing.

When we were driving to Florida one of the cars keep beeping for the oil change, and on the other the Bluetooth never worked and the breaks kept making these weird noises so I called the 1800 number and talked to someone who says that the next day someone will try to contact me to see if we CAN BE helped, It's been more than a week and I haven't heard from you guys at all. Is this the kind of CUSTOMER SERVICE YOU DO? How is this possible. There is absolutely no space in those Tahoes so we had to reduce and limit our luggage because our new friend Sylvester decide to be ARROGANT AND VERY RUDE, WALK AWAY AND TELL US TAKE IT OR LEAVE IT and not even try to see if it was what we had asked for was available in another location.

Original Review: Aug. 7, 2017

We were shocked and pretty upset. I got sick of it and threw my card on the table and told them to run it. Again a problem. It was a debit card. They said I needed a credit card. I am a gainfully employed psychologist with the judicial system in my own state.

I do not believe in credit cards, but hey they could run it as credit right? Nope!! So we sat there for 40 minutes waiting for her manager who was in a meeting to call back. In the meantime I called the corporate office to talk to them and was told: yes, I had to have a credit card, if I did not, then I needed to supply my work history and paystubs!! Wow! I'm already on vacation. Yeah, let me just dig all that out of my suitcase! I didn't realize I was applying for a job there!! I could not believe it!

Finally, they agreed to let us have the vehicle. Then they tried to charge us 10.00 extra per day for an added driver. We protested again, they finally "waived" that fee as a courtesy even though their policy clearly states, that charge does not apply to a surrogate driver! On top of that, the brakes on this piece of crap Kia, were in serious need of adjustments!!! The absolute nerve!

When my friend returned the car, the stupid manager there said she waived it as a courtesy at which time my friend informed her of this fact and was met with more nastiness. I rented a vehicle from Budget last year in Houston. No problems, was there 15 mins, paid with my debit, run as credit. No issues. Enterprise, get it together!! Not only do you treat people like criminals, requiring a credit card, work history and other b.s.; your employees obviously don't know the policies and couldn't be bothered to think for themselves and look it up. Serious lack of ADA education!! Absolute worst experience. My friend was humiliated, manager was stupid and uneducated as well as rude. Will NEVER rent from them EVER again!

I returned their vehicle July 25, 2017 and noticed several charges on my checking account the next Thursday July 27, 2017. I had been treated very poorly at the Clarksville branch so I left the car and did not stay. Quickly went to go and pick my car up from the body shop. I called into the South Laurel branch whose management also treated me very poorly regarding this (even though they got over $1500 of my money). I paid out about $2600 to different Enterprise branch locations for rentals since April including South Laurel. And just today I spoke with someone named Harshit and said he was the regional vice president (?) who was even worse. He was suggesting I owe them even more than what they already charged me.

However, I feel like I have been treated as more a nuisance than a loyal customer. If charging people out of nowhere with no evidence of damages, receipt or even a phone call is how they treat their on-time paying customers I'd hate to see what happens to people who are actually bad customers. It should have been at least a courtesy to not charge someone's account till they finalized the receipt! STAY AWAY FROM THESE AWFUL TERRIBLE HORRIBLE PEOPLE!

My car had been broken into two months earlier and all of my IDs and credit cards had been stolen. I immediately cut them all up. How could a thief who, stole my wallet walk into an Enterprise 10 days later and rent a brand new jeep without any credit cards!?? This thief rented a brand new car with my ID and no credit card or any other form of identification or banking information. She had no phone number or correct address or email. Then they tell me they mailed me a letter! I never got any letter because they didn't even have my address. And on top of that, they didn't even call the police when I was in their office trying to rent another car!

They let me walk out. If they actually had their clients give multiple IDs and a working credit card, this hell that I am trying to straighten out, never would have happened! And I laugh at their email telling me they will no longer rent to me. I had also rented from them twice in the last year. Don't you think they would have my correct information in their system. ENTERPRISE, DON'T RENT CARS WITHOUT A WORKING CREDIT CARD! Check that these people renting from you have a valid cell and email! Check and see if people are in your data system. We are in an age of corruption and ID theft.

Upon arriving the service desk, I informed the rental agent of my situation. She point blank looked me in the face and told me she could not help me. I told her that I didn't know what to do. I had 2 more hours to travel to get to my brother's wedding the following day. After basically begging her to help me... No apologies at all... She told me that she had 3 cars in the parking lot, 2 of the cars had flat tires, and the 3rd car had the check engine light on. I asked for a manager and she informed me that she was the manager.

How can a company like Enterprise have the product in the parking lot, but the product is not drivable? Somebody is failing at their job. I had to have my cousin drive 2 hours after already driving for 9 hours to come pick me up so I could make the wedding the next day. UNBELIEVABLE! The worst part was... My fiancé called to complain the next day... The corporate office told him that they could do nothing for us because I was escorted out by a sheriff.

Absolute lie! There was a security guard there whom actually helped me more than Ariel. He referred me to a semi local restaurant that I could sit at to wait for my cousin to come get me. If there was a sheriff and I was causing a problem... Don't you think that he would have acted upon the situation? In closing, my fiancé asked them to pull the camera footage and they declined. I don't know what else to say other than it was the worst customer service I have ever encountered in my life. I also made sure that the 100 family and friends that attended the wedding knew about my experience with Enterprise.

I heard nothing then one month later NC office called again stating that Columbus, GA office is claiming there was hail damage to the vehicle. I did not drive thru any hail storms and I went online and the only location that had a hail storm was in NC 6 days prior to my rental. Now they sent me a letter wanting me to submit a claim to my insurance company. They are out of their minds. FAKE CLAIMS.

Let me answer it: they did have lots of full sizes available as we noticed at the parking lot and at the Enterprise balcony when other customers were asking for full sizes. They just didn't want to get stuck with a Maryland license plate car (with brake problems) in their parking lot. They don't care about customer, they don't care about safety, they don't care about your money!!! And when we ask for a refund they said that we will have to pay a $500 fee for dropping it in a different location... They were making us pay for something that was not our fault. We lost a entire day of our vacation trying to fix this problem!! We ended up having to drive the same car with a very very bad brakes back to Maryland!! Being a loyal customer from Enterprise for almost 4 years renting at-least 12 times a year make me very disappointed to know that they really don't care about your safety, but only about their money.

I went to a different location as I was disappointed that the rep at the previous branch intentionally provided false information, which was of benefit to her. I told the rep at the new branch that I only wanted DW, and he stated "just protection for the car right?" I replied yes, just the Damage Waiver, so he was well aware that I only the DW and no other coverage, I return the vehicle to a different branch and what do you know, I have been charged $26.01 for coverage I stated more than once that I DID NOT WANT.

Even AFTER, the previous experiences, I attempted to give your company the benefit of the doubt. I rented from location I returned the last rental. I picked the vehicle up at 5:30 PM on Friday and had planned on returning it Monday 5:30 PM. As I prepared to sign off on the agreement, I saw that my estimated total went from $53.64 to over $131! I told the representative that I only wanted DW. He stated that he would correct the issue and send email me the agreement. Saturday morning. When I DID NOT receive the agreement, Approximately, 7:30 AM PST, I called the toll free number and asked a rep to go over my agreement with me. She stated that DW coverage was on the agreement as well as all the other coverage.

I decided that I would not continue to do business with a dishonest company and instead of keeping the vehicle until Monday as I had planned, I returned the vehicle Saturday morning. The branch I returned the vehicle refunded the additional charges. This was a real inconvenience. I rented the car because I had plans for my children, they were ruined because of this. I used my rewards points for the rental and only was able to utilize it for a few hours and those points were NOT reimbursed. I am quite aware that there are goals that have to be met for each branch, however, I do not appreciate being apart of these shady tactics to meet those goals.

When I was trying to show them that I had received no calls, he rudely interrupted me and said that it is not his duty to look at my phone and even looked away. The manager was VERY RUDE AND DISRESPECTFUL OF A MISTAKE HE ALLOWED. OFFERED NO SOLUTION TO MY PROBLEM. He claimed I walked in at 6 pm when they had already locked the doors. I heard them tell the other customer, whose name I will not release because he is a frequent customer at my place of employment, that because he is frequent customer of said location that he could come in without a reservation for said van I had reserved. This is completely unacceptable and very inconvenient. The whole point of the reservation would be to actually reserve a van in advance. I guess I have to frequent this location more often to actually have a van at my disposable. Shame on you Enterprise, your employees are terrible and this whole company is a scam.

After leaving this Enterprise location and proceeded to get on the highway I noticed that when I had to put on the brakes at high speed the vehicle shook horribly. I went to 3 yes that is right 3 different Enterprise locations and none of them could replace the vehicle. All 3 said they had no vehicles to give out. I then called the customer service line who took my complaint and told me to call the roadside assistant number. When I called them they told me what I already knew that there was no Enterprise close to me that had an available vehicle for replacement and not just my type of vehicle but no class! The earliest and this was not a promise was 2 days later. Never ever will I use Enterprise again.

I was supposed to be on my job by 7 am, their office did not open until 9 am. It is now 10:15 am I'm still waiting. The service manager at my dealership states she would just have their shuttle driver to take me to their office because Enterprise told me they were too far away from me.The actual office at 10249 Two Notch Road is 6 miles from my house. That's the second location, I called. I will never do business with Enterprise again. It's sad that have monopolized the rental car industry and we only have a select few to choose from.

I don't understand why a person cannot get what they order when they have gone to this length. There was a van like I ordered in the parking lot and I asked why I could not get that one. I was told that the person renting that van had come by at a earlier time, rented it and would be back to pick up. To me this is not business. Why was I not told that it would have been in my best interest to do this since I had made several calls to make sure I got what I wanted. How can one person rent in advance and another cannot. I felt like my money was as good as the other person. I don't get it that you cannot get what you want when you order from Enterprise but can anywhere else.

On the same occasion my niece reserved a 7 passenger van. Went in to pick up with confirmation number and was told they did not have one. She was leaving for vacation the same day and had to scramble to make other plans. All of this is simply not acceptable. If I call you 3 or 4 times, then I want what I want and that is the bottom line. Will not be using again. I no longer have the order numbers but the rental was on 7/20/2017 and on 7/21/2017. Both at Rock Hill (Cherry Road) location going to Atlanta, GA. Might be able to check bank and get order no. if necessary.

Neither question deserves a response but I inform him who I am and that she has a fractured jaw. He REITERATES that she must speak for herself and I must remain quiet!!! WTF!!! I harshly inform him that he is an idiot as I am truly offended by his unprofessional and discourteous behavior. His solution is to return JUST ME to the repair shop where we dropped her car off. I informed him that he wasn't going to TAKE ME anywhere but he was welcome to try! I'm NEVER using them again. No one in our 2 families will ever use Enterprise. Thank you Joey ** for removing Enterprise from our car renting process.

Unfortunately we were not in a position to shop around as we were leaving in a couple hrs. The car was not comfortable in the back seat, very little leg room. To me this is false advertising. If I wanted an 114 intermediate SUV, I would have reserved that. Also we asked what grade of fuel was required, we're told regular only to find out the first time we stopped for gas that it took premium. The website needs to changed to state the truth, and the employees need to know what to tell the customer. My next step will be to notify Costco.

We did reach our destination and I decided to contact roadside assistance the next morning. This is when the experience fell apart. I talked to a representative named Chaundra. I could not believe how unprofessional this woman sounded. I'm not sure, but I would guess that I just woke her up. I explained the situation and how we were on vacation and I didn't feel safe driving the vehicle that imminent failure was bound to happen. She checked the system to see if their was an exact replacement to my rental. Being that it was Sunday and most independent agencies were closed. She told me I could take it to Boston Logan car rental and see what they could do. I responded, that I wasn't going to drive an unsafe vehicle anywhere. They would need to bring the vehicle to me.

She said they could pick up the current vehicle, but we wouldn't have a replacement til after Monday. I told her the zip code where I was staying. She told me that the Danvers MA Enterprise was showing having a Tahoe on the lot. She couldn't confirm and told me to call them at 9am when they opened. Wow!!! Solve my own problem. I told her I was about a mile from that location and would call them and return the failing Tahoe there. I called at 9 and spoke to Joe telling him my predicament, he got another guy named John. John listened to my story and apologized for what I had gone through with roadside assistance saying they hear complaints all the time about roadside.

He went on to tell me the only vehicle he currently had was a Ford F250 worktruck. I could use the vehicle until he rectified the situation. He was really sympathetic about our situation and was going to work on it first thing Monday morning that he would contact me early in the day to let me know how to proceed. It's now Monday around 1pm. Since I haven't heard from John I decided to call the Danvers Enterprise. I can't remember who I talked to, but asked if John was in and the guy went on to tell me that John decided to take the day off to go to a golf tournament. What!!! John had told me he would get a premium large SUV replacement, not to worry.

This guy goes on to ask me my name, not pulling any record up. I explain what has been going on. He finally pulls up the information using the numbers off the tag on the keys. He sees the exchanged rental Tahoe to F250. Makes no sense to me. I completely feel Enterprise doesn't care about me at this point. He tells me the only vehicle he has is a seven passenger minivan that could accommodate my needs. I told him that I rented a Tahoe and that is what I want. He goes on to tell me that John tends to over promise and their policy is no guarantee on rental class when replacing a vehicle.

He continued to check his system to see if anyone in the area had a replacement. Nobody was showing availability. He continued to tell me that they could not travel hours to pick up a vehicle. He went on to tell me they were doing me a favor by taking a damaged car in exchange for a good car. I was completely dumbfounded at this point. I told him that I was in high end sales and I do whatever it takes to make my clients happy. Customer satisfaction is my number one goal. He told me that I might want to contact my agency that I rented the car from to see if they could handle this situation.

I contacted my agency and have been dealing with Cliff at this point. Cliff is not familiar with the Boston area. I asked Cliff if I could return the F250 to the Logan airport location and he informed me that they would only accept a malfunctioning vehicle as the F250 is working fine. I am now going into my third day of vacation having to cancel my family plans because the vehicle does not meet our needs. I don't know when I will have the car requested in my reservation. I can't believe how poorly I've been treated by Enterprise. The company who raves about its customer service in its commercials and ads.

So now they are stuck with that 'you signed for it and we gave you that plan.' I told them the minute I found out the breakdown of the charges I disputed, but no one is able to help me remove that charge. I told district manager I want to go above him to resolve this issue. He says, "it will come back to me and I have made up my mind" and I have to pay for optional protection coverage plan. I really wish if there is anyone out there who can help me take this charge off or put in the right direction where can I dispute this.

Enterprise sent confirmation to my email. In Newfoundland they have celebrations during first two weeks of August. It is our understanding that this happens each/every year. A few days ago, I decided to confirm all bookings, flights, motel, taxi transport, car rental, ferry. All checked out until I checked our car rental with Enterprise. The representative I talked to said the booking of the car was for Saint John Newbrunswick. I made no reference to Saint John Newbrunswick. I checked my confirmation email and lo and behold it stated Saint John Newbrunswick. Should A, Could A, Would A - Enterprise totally screwed up what I explained to them on the phone. Either their listening skills are totally in left field. Obviously, they do not know where Argentia is. For that matter, they don't know that YES there is Saint John Newfoundland.

Granted, I should have ensured from my confirmation email that after Saint John came Newfoundland not New Brunswick. I phoned every car rental place in Newfoundland with no success. Lo and behold they are all sold out. I phoned the motorcycle H/D dealer to see if they rent motorcycles and lo and behold they do not rent them daily or weekly. Anywhere else in Canada, they do. Go figure.. So I had to cancel vacation, all motels, flight, ferry, transportation company, etc. Thank you Enterprise Car Rentals. I will never, ever, deal with you clowns ever again. All I got from Enterprise is, "we apologize sir and we are sorry." Sorry doesn't cut it. Man Up!!

Maybe you should offer a free weekend rental with purchase. We have two vehicles from you. Something to think about offering to customers. The Enterprise sales experience has always been great, but the rental is something different. A few months ago we rented from Enterprise because our car was not ready and the car that I rented from the Madison airport was very dirty. It was the first time I had experienced that with any car. I feel that manager should have given me a chance because we were loyal Enterprise after buying two cars. Better to continue with the relationship than now, I am sore with what happened.

Sooo I checked the keytag and what not, the car was 2015 in 2017?? So my wife wanted to drive it to Orlando thinking that she can drive it but that's not the case. The car was out of alignment and above 70 mph the car would shake. And best of it no windshield wiper fluid and the wipers were total **, so my wife wanted to return it and get another but they said I would be banned from Enterprise if she did. What kind of ridiculous ** is that! Because she's not on the contract. After the rep said spouses can drive it.

Anyway, I walked and got there around 1:30 pm. The lady was friendly and got me a car. The total would be 73.98 and a 300 dollar hold on my CC. Next day got to the airport and charged 156.00 for all kinds of fees. Basically, I was about 3 hours past the time to come in. This was my fault not knowing Vegas and the roads well enough, I guess. The guy who checked me in took about 30 minutes to do so since he had several others to do. He checked me in. Was more concerned with the roof of the jeep. We did not use the roof only put luggage in the open back hatch... Duh... He later gave me my receipt of drop off and when I questioned the charge, he said it was only suggested charge.

Ok, got home from flight called Enterprise and whammo. The charge is for extra day, plus 20% drop off fee taxes, you name it. I told her I rent from enterprise all the time and never had to pay this extra amount. The 3 hour missed time equates to another 24 hrs and it's corporate policy. Well not where I live folks. They do not do this. Maybe, I am lucky since my local office or surrounding areas do not do this? Maybe, only Vegas? Oh, it's corporate because she said she has worked for 15 years for Enterprise and it's how it's always been. She only directed me to the Las Vegas local office when I suggested I would not be dealing with Enterprise again, or at least in Vegas. Very rude customer service and she has been with them 15 yrs!

The reason I am sending the message is because I was told on the phone at reservation that the 73.98 is all I would be paying folks. This was tax included! I told them I would be dropping the car off at the airport as well. They stated no extra charges! Well drop it off 3hrs late and boom! If you take the 30 minutes the guy took to finally get to me, well I was under 3hrs. Does not matter I guess, or at least in Vegas. My local branch where I live operates a little different Corporate Enterprise. They know the meaning of customer service and satisfaction. This is what keeps repeat customers coming back, not your lies (bait and switch) tactics.

Again, I should not be charged a full day for less than 3hours late, plus all the extra charges added to the next day rental, when I am promised one charge only. There is nothing on the contract I signed stating extra charge for 3 hrs late, nor was I told on the phone at reservation or in person by the lady who gave me a vehicle.

The gentleman at Roanoke said he was upgrading my car but there were some stains in the car. At this time I was 3 hours behind schedule and my family was left at a Crackle Barrel so I just wanted to get going. I thought what are minor stains anyway? When I got into the car it looked like an entire case of soda blew up inside. It was absolutely terrible looking. How and why this car is even allowed to be rented is unbelievable in of itself! I took it anyway because I did not want to wait in another line at the airport and I just wanted to get my family. I figured I will let the branch aware of my dissatisfaction of this car being an "upgrade" when my trip was over.

At about 8pm that night, that car's warning lights came on. Completely uncomfortable about driving another 600 miles and having the car for 2 weeks before driving over a thousand miles back to NJ, I called the assistance line again and said that I would have to wait until morning since I was not close to a branch that was open at that time. So I was forced to get a hotel in South Carolina. Next morning I bring the car to a branch where the gentleman tried very hard to get me back in that car by saying it probably just needs an oil change. After refusing to take the car for another 2 weeks he gave me a new car. Before he could do that I had to prove that the stains in the car I was exchanging were not of my doing, that's how bad they were.

So I had to go back to my hotel and get the contract, that had interior stains written by the Roanoke guy. Finally, about to get the car, the gentleman gives me the car with 1/2 a tank of gas. Especially after returning both messed up cars with FULL TANKS. On July 10th I put in a complaint with corporate which in turn told me that a district manager will reach out to me shortly. It has been 8 days and I have yet to hear anything. Absolutely unacceptable! This situation could have been easily resolved. Never using them again, and they are 10 minutes from my house. The others are 30 minutes. I WILL be driving the extra distance to get my rental cars from another company for the rest of my life.

I asked her for her regional manager's information. She gave it to me and I left. I HAVE NOT STEPPED FOOT BACK AT THAT LOCATION SINCE THAT DAY, NOR HAVE I CALLED BACK UP THERE. I came home that same day and I phoned customer care about what happened and they took my statement and told me that someone would follow up with me within 24hrs. Well no one ever called me. Fast forward to today and I reserved a car for my husband and I was told to call a number to complete the reservation. It didn't give them the reason why. So I called the number and they informed me that I had been placed on the DNR list because I was physically threatening to the employee.

So I am trying to understand how as a company Enterprise allows its customers to get walked upon and lied on but no reprimand was given to her as a manager but she was able to call in and lie so that she can keep her job and I get placed on the DNR list because of her actions. Also my husband was not even involved nor was he aware of the situation so why was he blacklisted and punished due to the actions of another. This whole ordeal has been disappointing and embarrassing to say the least. He should not be punished for this. As well as I should not because they took her lie into account and not what really happened. I am completely appalled at this level of customer service and how I have been treated in this whole ordeal.

This is a defective car and it is disrespective to even rent it out to a client in this condition... The rental on Michel Jasmin only opens at 8 am and I have a 7 h 15 appointment out of the area; obviously I need to drive there, that is the reason why I rented the car in the first place since my car which is a Mercedes was in for Service. Now I have this car which I don't feel safe in and can't even understand WHY this car would be on the road in this condition and rented to a client. What kind of customer service is this? I called roadside service just to be able to speak to a live person, and they told me since the car was not broken down on the road there is no reason to come for road side service, they gave me another number which connected me to someone in Georgia...??? I called back and had to go thru the story over and over again, while I was sitting at the airport which was the only Enterprise office open in all of Montreal...

Are these cars not checked, fixed, serviced & cleaned before they are given to a customer? Are the people in the various office Pick-Up locations NOT TRAINED properly NOT to give out cars UNLESS they are in PERFECT condition? Are these Enterprise locations owned privately and therefore another location cannot change a defective car? It seems very strange to me, since I could rent a car in Montreal and would be able to drop it off at Enterprise in Toronto or Ottawa or wherever, obviously the car they gave me has Ontario licence plates... However since the car is defective, NO ONE COULD HELP ME OR GIVE ME A PROPER CAR IN GOOD CONDITION TO DRIVE! Enterprise should be closed down for the type of vehicles they are delivering to clients... The service is totally disgusting and disrespectful customer service.

The police wrote everything out to communicate... and the tow company didn't care where to drop the car off. I told them at the Municipal airport... they dropped the car off somewhere else. I tried to contact the Enterprise to tell them where the car was... they were all paranoid. Now I am getting charged for both accidents that had happened to me... 10002.00 for the accident. I refuse to pay it and I am suing them back for every damn discrimination they did towards me! Enterprise has no right to ruin my reputation... means they will be eaten up alive by people whom had been burned! So means unfair rights for me versus a big corporation looking for ways to eat other people alive! If they try to get on my credit report... I will have a lawyer on their asses and make them pay!!!!

THIS REALLY SUCKS BECAUSE I AM AN HONEST CUSTOMER AND DID NOT DAMAGE THIS! There was no rain or hail, and not even parked in any garage that has a low roof. I hate Enterprise, and I will never rent a car again. I think this is a franchise and is making use of my rental to get their car fixed from a previous rental which they failed to observe and notice anything on. Enterprise Rent A Car Sucks!! Especially the Raritan, NJ and Hillsborough, NJ locations. DO NOT RENT FROM THEM.

I've contacted Enterprise 5 times since and filed a complaint with Enterprise 5 times since May 10th, each time being promised a response from management. I never received one. Each time I called to follow up they generated another complaint. They just don't care at Enterprise, they'll say anything to get you off the phone. There is no way you can speak to the individual that takes your complaint once you hang up the phone. If you try to call back you have to start the process all over. I would never use this company. They just don't care from top to bottom of the company. Classic bait and switch.

Then I was informed that they always try to reach the customer before they charge their cards however I received no call and found out they had the wrong phone number on file, though I verified my phone number with them no less than 3 times, twice with the Manager and once with an associate. Unfortunately I will have a long term rental of 30 days or so until my hail damaged vehicle is repaired, 30 days of uncertainty regarding their automatic debits from my bank acct. Thank goodness they did not cause an overdraft in my bank acct. the 1st time around. I had been under the impression I would pay any balance due at the time I returned the rental car, I even asked the gentleman about this. There is unbelievable mis-communication at Enterprise and deplorable customer service. I will not rent from them again and I will not recommend them to anyone.

Another time I rented from this place I dropped the car after hours and they called me next day claiming that there was damage to the car and they were going to file a claim with the insurance. Since I was away from town I did not have the time to go to the business and double check the car. The car was not damaged when I dropped it at the location. Months later I read that Enterprise was being investigated for this particular issue; claiming damage to vehicles to extract money from insurance companies or customers. This time I did refused the downgrade. From now on, I will not rent a car from Enterprise.

Frustrated at the policy, the only thing we could do was transfer the reservation into my name, but because I was under 25 years old there was a $20/day charge, and because my husband was going to be the primary driver there was also a $15/day charge. We were on our trip for 11 days... The customer rep at the desk sent us down to where the cars are to talk to a manager. We did not get to speak to a manager, but they waived the $15/day charge to be nice. When we finally got our car, an hour later. Did I mention I was traveling with two small children. We had asked for navigation and other car figures to help get us around. Our car didn't come with any of that. So I had to use my phone data for the maps which cost me $100 more.

Once we left we started to go through the tolls, no one informed us whether or not we needed to go pay or if they were on a cooperate paid card. Overall the experience cost us an extra $800 including the phone bill. But what really made me upset was when we booked with the rep from the company they didn't tell us about the credit card or debit card needing to have a name. I wish they were more flexible with taking other forms of payment. I wish that they had read our reservation so we would of ended up with what we were supposed to get and now I'm waiting for our toll bill to come in the mail, which will cost us more.

Issue #2) Again why should I have to call someone when this is not my fault. When I spoke to the representative she told me that I had to cancel my reservation in order to have the points used in the new reservation. Issue #3) Later this evening another representative informed me that the first rep only had to change the location and that I should have not been told to cancel. However I cancel and the points did not into my account immediately return to my account so I missed the opportunity to pick up a vehicle at any location near because they all closed at 6pm. I called customer service and was told to call Enterprise Loyalty because he could not transfer. Once I did my call was transferred 2 more times. Issue #4) I was told that someone would contact me from the regional office and they did not.

Issue #5) By the time my points have been put back to my account I was unable to reserve a car for the next day because all the location say they have no vehicles. I am very disappointed with the service and lack thereof that I received from Enterprise. Now I will not be able to make the trip I needed to make on Friday because I have no car. I need to leave Thursday night but could have arrived a little late if I could get a rental on Friday morning, now that is impossible. Issue #6) This is my second issue I have encountered at this location. During my last rental they tried to rent me a car with the windshield having a crack in the glass that spread more than half way across.

After that I get to the same company in the rush and ask for a less expensive car one in the range of $23 something they offer me... When I get to the place in Euclid avenue that lady told me she was waiting for me and just five minutes before some one took the car she offer me... "So sorry we don't have this here anymore but I will give you another... it will be couple dollar more." At the end I had to accept a $30 a day car to don't back walking to my house. One more time 'cause I don't want to lose my job for a lack of a car I bite my thong and took it. Today after only one week this girl gave me a call totally mad saying I had to return the car cause she had to close the month and I debt 300 dollars... So I ask her why I had to return the car if I still need it and I will pay the total as soon as I return the car in three more days.

She just shout me on the phone screaming is not her problem and she need "her" car back at the end of the day and the 300 dollars... so... is incredible... I'm amazed of the way this company deal with customers after stealing their money. And plus you have to stand the horrible manners of the person that apparently is the manager of the place. They don't even act as employees at the people service... They act as self business owners... and don't even care in a human way for the people that ultimately are the sustent of those "rent" or I have to say robbery? Places. I don't even know the name of this young unexperienced and bad attitude lady there but if you come to California don't rent on Enterprise... at least not at the Euclid ave. office or at the West Katella ave neither. Please take note.

It's already late for everything. So she complained to the manager (or owner) over the telephone on the way to the store, then the guy instructed the driver to throw her on the street to cancel the promised service. The guy knew that they were not getting paid after being late for the schedule, that's why they decided to throw someone who supposed to driving for a out of state job as a freelancer. What kind of inhumane and insulting service practice it is. After filed a complaint to the HQ, not a single contact has been made so far (since Feb. and May 2017). What a lousy service!! I may submit the 2nd case agreement another time.

Enterprise will not work with your insurance company. Instead they charged me almost $2,000, without my knowledge, or assuring I was informed. I still do not know the full breakdown, and now have two different insurance people calling me since Enterprise will not deal with them. A manager has still not contacted me and I have again left multiple messages. I will never use this company again.

When I originally called, I spoke with a young man, who I wish I had gotten his name, he quoted me an additional $124 to be added to the $40 that I was already paying for the daily rate, which would total around $164 for the weekly rate before tax. I explained to him that I was looking up prices and the weekly rate would be only $141 if I booked it and returned the current rental. He stated since I had the daily rate already, and then moving it to a weekly rate is the reason why it would be more than what I was seeing online at that moment. We ended the call cordially. Feeling a bit confused still, I decided to call the location back for more clarification. I called back maybe 30 minutes to an hour later (which was after the time frame when the rental agreement was originally due back before I extended it), when I called back just to confirm a few things about what I spoke about with the young man.

A woman answered the line, and told me that the price would be over $380 for the extension and there were no notes in the account regarding the young man and my conversation. Mind you at this point I literally have no other options and she knew it due to the timing. I said "what?" And told her I would have to call back. Feeling very frustrated and confused. I decided to take a breather before speaking to someone again, I was really trying not to get nasty. So I had to calm down first. I waited a little, then called back. Another lady was on the phone and said it would be $278 to extend. Feeling absolutely defeated, I reluctantly agreed.

Once we got to Florida, a family emergency made it difficult for us travel back the following week (yesterday 06-28-2017). However when I called and explained this I was informed there would be a $180 drop fee to another location. I was in shock as to the fact I was never informed of this by the 3 people I spoke to about the extension, with them full well knowing I was traveling back to Florida. As I am feeling like I have just been robbed of a good experience, and they literally got me, with no other option but to make the drive regardless of my family emergency. As much as I have loved Enterprise, this one did it in for me. I did not feel like a valued customer. I felt like a punching back to see how much money you could take from me at this point. I had to go ahead and drive to Nashville from Florida Wednesday evening after I got off work. 6-28-17.

On 6-28-2017 I called and spoke to a representative at the Antioch location and explained the whole situation. And she said she couldn't make any changes because Progressive bills in day periods not 24 hour periods (I used my Perkshare discount with my insurance company Progressive, this is a personal rental. Not an insurance claim). So I was getting charged for one week and 1 day which would make that 8 days practically. And I only had the vehicle for 7 days (which made absolutely no sense, she even sounded confused). She did offer to waive the drop fee for $50 at the Nashville international airport seeing as Tennessee doesn't allow after hours drop off.

I graciously accepted the help, obviously I had no other choice but to accept. So I moved on, and flew back home. I am very disappointed with the bullying someone into paying more $$$ experience I received. After I got home I called the Antioch location to ask for a receipt to be emailed to me, the girl on the line said, "Hold on one moment", and then said "My manager confirms the amount $278 is the correct amount"... Dumbfounded a bit considering I never asked if it was the right amount, nor did I even explain the chaos I had been through. I simply asked for a copy of my receipt... All this to say. I will not be setting up further reservations with this location, and I recommend that Enterprise as a company speak with your employees regarding the bullying tactics to get more money out of a desperate situation, where they know we may have no other options available.

It is bad business! Not to mention if I get told one more time that I am required to have your optional car insurance, I will seek another rental company to do business with. I will also be sure to broadcast it, so no one else has this type of horrible experience of bullying!!! Thank you for reading, I hope this long story helps whoever reads it, to stay away from Enterprise in Antioch Tennessee.

I called Ralph who could not tell me why they had not checked back with the insurance company and told me he did not have to listen to me "lecturing him" and hung up on me. He did acknowledge that they just received the reservation which I got made by calling the insurance company. Ralph was rude, did not apologize for their mistake and wanted me to put $200 down when in fact it is just $50. I would advise no one to use Enterprise.

Once we got the tire off of the car it was very visible where the plug had come out from the tire and we noticed also that there was an additional plug in a different area on the same tire. So, it became very clear to us that Enterprise had rented us a vehicle with a damaged tire with 2 plugged holes. We put the spare tire on with the assistance of an amazing stranger named John. We returned the car to the Enterprise location on Sunday, June 18th with the damaged tire in the back of the SUV. We were unable to leave the key because the drop box was jammed. So, I left the car there and took the key to bring back when they would be open on Monday morning, June 19th.

When I arrived on Monday morning, I spoke with the young lady Kamia and explained why I still had the key. She explained that someone had put paper in the drop box which caused the jam. I asked her if they saw the damaged tire in the back of the SUV, her response was a blank stare. I told her to please have the manager call me because I needed to speak with her about the rental that they had provided us with a damaged tire. She said she would relay the message. My wife called me around 1:00 pm and asked if had spoken to anyone at Enterprise. I told her that no one had called.

She and my niece went to the Enterprise location and spoke to the same lady Kamia. She said the manager was in a meeting. Kamia explained that since our rental was at a family discounted rate, the best she could do was give us a free upgrade on our next regular rental. She stated this as if she was reading from her training manual. There was no apology for our inconvenience or any concern for what could have happened with the damaged tire that they were aware of was on the vehicle.

Up until this happened, we were very satisfied with our many rentals from this location and have always felt that they cared about their customers and our safety. But, that is no longer the case. We have pictures of the tire and we're seriously considering legal action. How can you rent someone a faulty vehicle with good conscience and not feel any guilt or remorse when it is brought to your attention. We're yet to hear from the manager but we got the receipt via email that we were charged in full for the rental. It's very disheartening to know that our safety and lives were not taken into consideration with this vehicle. We always check our cars prior to renting for car body damages. It's so hard to believe that they just didn't care.

We never once got asked if we were okay! So when we returned to the airport I was charged 200 for the blowout and new tire... I was 1 of 3 at that moment in time in that office disputing charges. DO NOT USE THIS COMPANY! I could not stress that enough to anybody. I sent a letter with all the paperwork, photos and details on trying to get my money back and never heard a thing... stupidly I did not make copies. Even the lovely motorway chaps said they see it all the time with Enterprise rentals.

When I called the only number I had for them (their roadside service) they told me they would have to charge me for using their service. I told them I didn't need them to come out, I was already at Walmart. They set it up for me to pick up a different car the NEXT DAY, I needed something sooner because we were on a schedule. Tough. This was a front tire. We had traveled over 800 miles with it like that. The guys at Walmart put the donut on the back and put on of the good tires on the front for me. So we had to stay in this town waiting for a car the next day. The 2nd car they gave me had a front driving light out (which I guess was not big deal compared to the tire) and maintenance lights kept coming on. I'm convinced that they don't check these cars out before they take your money.

I want to know how am I to know what to do if I return a vehicle that is impossible to drive. I was told that I should have noticed the damage before I took the car off the lot. Really now? So in the future I have to not only inspect the outer body of the vehicle, but I have to play mechanic and look under the hood, have them raise it up in the air so I can climb under to inspect the undercarriage before driving the vehicle. Enterprise shame on you for trying to stick me with the damage of a vehicle that I did not cause. I will fight you all with everything that I can to assure that you are not paid one dime from me. You have lost a customer and I hope that others take note to be cautious if you have to report a vehicle damaged after driving off the lot.

If you check your records, you will see I have ALWAYS used my debit card when I rent from Enterprise. I informed her, I don't have a utility bill with my name on it because all my bills are in my husband's name but it has our address on it which I thought would be proof that my husband & I live in the same household. She then went to say, "Well he has to be present and all the information will have to be put in his name". I told her, "He is out of the country on duty serving our country so there is no way he can come to the rental place". I was needing the rental to go to Georgia to see a sick relative. I guess being a "loyal customer" does not matter these days. Enterprise use to be a great and convenient place to be able to rent from. After this experience, I will be looking for a new car rental company. My family and I will never rent from Enterprise again.

So I returned it and they gave me another rental. My car is finally done at the dealership so I returned the rental today. I did not vacuum it because I was told last time I returned it to not vacuum it. They tried to charge me a detail for you to vacuum the car because of human hair in it. So I took it over to Quick Quack and vacuumed it myself. It took a whole 10 minutes. Bottom line is if you are going to tell me not to vacuum it and then turn around and try to charge me to vacuum it that is not very good customer service in my book. Then again I guess if you rent from enterprise you better wear hairnets while you're driving their vehicles. The man was very rude to top it all off.

I called Enterprise and they told me, "Oh you will not be receiving security deposit because it went to pay for full coverage and other charges..." That I did not authorize. I am a veteran and I already have full coverage protection with USAA, I did not need them to charge me another full coverage and other charges that they claim my security deposit was used for. Enterprise Rent A Car in Newnan Ga. is a rip-off and I advised anyone who would rent a car. "DO NOT GO TO ENTERPRISE". I have not had my deposit returned to me as of this day, they will tell you one thing and do another when it's all over with. Enterprise Rent A Car of Newnan Ga, you have done a disheartening to customers who look for satisfaction in renting from you. I will never rent from you again.

My office locked up at 4pm; the building alarm would be activated. So I took another Uber to Enterprise hoping things would work out. Mr. Aaron **, Management Trainee, was calm, professional, and knowledgeable from the time I walked in. The staff was using tablets to conduct business and the batteries were low, but he remained sincerely positive, patient and during the unusual situation. He didn't realize that my day had been going poorly prior to coming into the rental office. However, his professionalism and attention to detail made the rest of my day so much better.

At Enterprise Dodge Road I was told they did not have a car for me yet as not as many people had returned cars that morning. I waited 45 minutes and then was told it wouldn't be much longer because they just sent a couple of their employees to the airport to pick up cars??? I could not believe what I was hearing. I just came from the airport and had to take a taxi (again, my fault for making the reservation at the wrong location) but then to tell me I had to wait because there were cars coming from the airport. Obviously the left hand does not know what the right hand is doing. I ended up waiting over 1 1/2 hours for a car. Then they gave me a car with 40,000 miles and 1/2 tank of gas. I will never rent a car from this company again.